EdenPURE Reviews

I had purchased 9 Eden Pure Oxileaf ll Thunderstorms. After a few weeks, three quit. Then, in a few weeks, another two. I sent back 5, which they replaced. Two quit immediately, so I sent them back. They replaced them and here they are already quit in less than a month's time. I can keep resending them and pay for them several times over. Shipping isn't free. In my opinion, they are complete junk! Do not waste your money!

I received an Oxileaf II as a Christmas gift in 2024 brand new. In all its original packaging. The person I got it from passed away in January 2025. It stopped working 4 days after I plugged it in. I called customer service and they would not replace it because there was no information on record of this person ever buying it. I think it’s the owner I spoke to and would not even talk to me without the original purchase information. I wouldn’t use their product if it was free, which they aren’t, very expensive and poor quality.

It definitely eliminated odors; however, it does leave a chemical smell. We used it in a hotel room where the air was stagnate before the A/C kicked on. Also, in our mud room where we dry off wet dogs.

I bought the Thunderstorm 3 Because our dog had an accident on the carpet. Used it one day. The smell didn’t go away but I lost my voice and started coughing and my lungs hurt. I was not even in the same room as the unit. I had to leave the house. Tried to return but you need an authorization number and they don’t answer phones or reply to emails, so I can’t get the return authorization. I did research and ozone is damaging for anyone with a lung issue and for small pets. Luckily I turned it off before our birds got sick. I guess I will return it without authorization and get delivery confirmation and fight it out with my credit card company.

The Thunderstorm air purifiers unfortunately are not worth the money. When I first got them I LOVED them. The air smelled fresh and clean. Within a month one completely stopped working. I got ahold of the company and planned a return and exchange. By the time I had it ready to ship out (at my expense) the second one stopped working. I sent them both out and got replacements. The new ones don't even have a scent. I can't even tell if they are working but they are very loud. These are not cheap so I'd expect them to last longer than just a couple months! Very disappointed.

I bought an Edenpure copper heater in October 2023. It worked great at first. We used it from November until spring of 2024. So for 4 months no problem. The heater sat unused all summer and I made sure to clean the filter. Then in November of 24 I turned it on high and it ran for a few minutes and then powered off. Did all the troubleshooting and called customer service only to be told it seems to be overheating but my warranty expired so they won't fix it. I paid $300 for a heater I only used for 4 months. Such a waste. Just wanted to share my experience. They only have a 1 year warranty.

Bought two Edenpure Thunderstorm Oxileaf II's 2.5 months ago and both have stopped working. Visible corrosion on the plugs. I can get one to come on if I put it on an extension cord and carefully move the plug until it's just right, No luck with the other one at all. Very disappointed!

First 3 lasted less than a year - company replaced all 3. After 2 months, 1 of the three died - other 2 seem to still be operating - no warranty on replacements. They do produce a noticeable pleasant aroma, when they're working!. I suspect the remaining 2 won't last for long. A relatively expensive layout for a product that has poor longevity! Do your homework and find a better solution. I'm using Essential Air units now and so far, so good.

I decided to clean my new G9 Air Purifier a little early, even though the "C" reminder light hadn't come on yet; but after reassembling, the C came on and wouldn't go away. When I called customer service, she had no answers for that except to send it back, at my expense, for a replacement. I also asked about the sensor that is supposed to be cleaned, but the tiny pictures in the user manual don't make clear what it looks like. She had no more clue than I did. When asked if she could refer me to a technician familiar with the product, she said there were only the four of them answering phones.

I bought these because I knew of the technology and had a unit that I bought from a different company in 1998 that had finally quit working. The first one failed within a few days of plugging it in and Edenpure replaced it no questions asked. However, the other one and the replacement failed within three days of each other in September. I bought these in July. Edenpure will not replace them unless I pay to ship these back to them. This is horrible, I'd never buy another item from that company. I did buy a heater from them, but after researching, I doubt it will last one season either.

Was quite interested in a small plug in air purifier to take care of cooking smells or fireplace smells---intermittent use. I used this item twice and at first the ozone smell bothered me and upon second use I was used to that smell and appreciated the unit to remove a smoky smell from cooking bacon. --it was fine. Today I tried it for the third time and while plugged in, the blue light never came on. I have had this unit for maybe 3-4 months. What a disappointment that I have no recourse after only two uses. The warranty on the product is 30 days--I should have taken notice of that.

One unit broke in a little over 30 days and I was going to have to pay to return it but the woman gave me an exception and sent me a return label and then I had to wait for that unit to be returned for a replacement. Now I noticed the other two did not make any sound but the blue light was on. However, the units were not working and they won’t turn blue, they are dead. I purchased these in August 2024. These are garbage. Buyer beware. I can't believe John Fredrick’s could endorse this product. This product does not deserve a one star. I called and left a message again, I wouldn’t want to answer out of embarrassment so I request a refund.

I have had a unit for years and was a believer in the product, Eden Pure Ox leaf II Thunderstorm Air Purifier. I recommended this unit to friend and family. I ordered 2 more took 3-4 months before I received them. I assume the shipment for China was slow. Both units quit working within months and were replaced reluctantly by the company and they told me that they couldn't be returned or replaced. So they stopped working also within 6 months, so I give up. Not recommended, poor quality control of this product.

Like so many others giving reviews of these “EdenPure Thunderstorms” I bought 3 of them hoping to get the most bang for the buck. What a mistake that was! The smell emitted by these things is overwhelming indeed. They only seem to work when turned up to Max setting also. When turned on max there is a clinical type smell coming from them which is AWFUL imo. I would not recommend these things to anyone!

I bought these two years ago. I had three of them throughout the house. At first the odor was off-putting but after the break-in, it did seem to neutralize odor. Only lasted 11 months and then it was useless. Do not recommend the product. Some people online think that the smell that it produces could be unhealthy.

My friend who just passed away bought over $100,000 of these products. Worst company ever. Vacuums do not have any suction and are a waste for over $250. Each. Tried to get this terrible company to replace batteries and they want me to pay for all the shipping and will not replace them all. Need 6 that don't work. They only want to at my expense replace 3. ⚠️ ⚠️ ⚠️ DO NOT BUY THESE. THEY ARE A WASTE OF TIME AND MONEY!

I purchased 3 of the Thunderstorm Air Purifiers and they all quit working within a few months. They were covered under the 1 year warranty and all were replaced free of charge by EdenPURE. Within a few months, all 3 replacement Thunderstorm units quit working. By this time, they are out of the 1 year warranty period and I'm stuck with 3 Thunderstorm Air Purifiers that do not work. GARBAGE!

Company contacted me and said they will replace the item that has been broken since I got it. Hopefully they follow through.

I purchased three of the EdenPURE air purifiers. The science behind it seemed solid. Within several months, one stopped working, so I sent a very positive email to tell them I was still a big fan of the company, but one failed, and I asked for it to be replaced. I received no answer, and when I went to resend my friendly request, the second failed. I then sent an updated email requesting a refund or replacement. I patiently waited to give them the benefit of the doubt. Several weeks later, I wrote a more pointed email saying that I hate to put poor reviews out there, so I would appreciate them helping. Several months have gone by with no response. To my embarrassment, I came out here to find this is the company's modus operandi. Please do not spend money with these people.

Purchased 3 of the Thunderstorm Air Purifiers and they all quit working within a few months. They were covered under the 1 year warranty and all were replaced free of charge by EdenPURE. Within a few months, all 3 replacement Thunderstorm units quit working. By this time, they are out of the 1 year warranty period and I'm stuck with 3 Thunderstorm Air Purifiers that do not work. Don't waste your money on this junk!! Invest in a well made air purifier that lasts. I spent $291 on these and I am very disappointed. Again, please DO NOT WASTE YOUR MONEY!!!

I purchased, 2 years ago, the Thunderstorm air purifier for over $100 and it lasted 2 years. Calling customer service, l was told that they usually don't last any longer than that! You never said that in your ads, l have been ripped off. The product worked, but not long. They would not help!

I ordered this product in August of 2022. Received my order in September of 2022. November of 2022 2 of the 3 have broken. I tried calling customer service several times. No one answered. I emailed 3 times with no response. Skip forward to January 2023. Finally spoke to a customer representative. She was very hateful. And the response was for me to pay to ship them back. They technically didn’t even work a month. And were not cheap. But I’m paying shipping. Plus my time and gas because of an inferior product. This company has no customer cares at all.

Purchased a vacuum. Would not pick up so sent it back for a return. Sent me a new one. Still did not work. Try to get a refund my money. They said it had been too long.. Their solution was for me to send it back for another and continue to do that… No resolution.. I have purchased multiple products from Eden pure over 15 years. Was expecting better customer service from a loyal customer.. Will never purchase another product from Edenpure.

I purchased 2 of the above heater/fans in August, 2021. I did not use them until November, 2021. Use was minimal. One of the heaters stopped working in March/April 2022. Since Eden Pure no longer has that heater, which was in excess of $200, the only thing they will do is give me a $56 rebate. I have spent over $2,000 with Eden Pure since last August & will not spend another nickel on their junk! They are unwilling to send me another heater (different model #, same price). STAY AWAY!!!!

I have a 300 sq. ft. kitchen and the Gen 4 cannot warm it. So I put a meat thermometer in the front of the Gen 4 and it got to 118 degrees. Put the same thermometer in front of my 15" screen laptop and it got to 99 degrees. Sitting 30 inches from front of Gen 4 and you cant feel any heat, you have to put your hand at least 6 inches from the front to feel heat. Highly recommend researching other types of heaters and not spending $300 for this brand. Mine has been sitting in the kitchen corner for 5 years unused.

Edenpure is selling space heaters that are NOT as good as the older one I bought in the past. Same price, best model and a lot lighter, smaller and not as much heat which means more money to operate. Way Back bought a Model GEN-3 which was great. After that wore out in about 8 years, they sold me a Model Classic Plus. Just not as good and cost the same.

I ordered an EdenPURE AirDog for my kitty whose litter box and food are in the basement. I waited one week and decided to check the status of my order. In order to do this I had to enter my phone number. It said that the order was “pending.” Ii know that there was a charge for the unity. I checked my bank and the charge had cleared. I contacted Edenpure by email and I waited for a response for a week. It did not receive one one. I became Concerned and Contacted my bank Chase. They did an inquiry with my banks who took care of the situation on for me. The next day I received a response from edenpure finally. There was no apology or understanding, just a very defensive email letting me know that they charge at the time of purchase and that not when the orders ships.

I have the Oxi Leaf and mostly I like it. However in the manual it states the light that is on during the day will go off in the dark. Also it stated that you can turn the sound down to quiet. Both are not true. You can not do either. The light is so bright it also comes out of the side vents where the air comes thru and you have very bright streams of light on your walls. No matter. I called customer service and was told the company is aware of all this and oh well no change made either to the manual or the product. Could they not even put and additional information slip in with the manual. This is a reprehensible way to do business. It seems to do what it claims to do as far as freshening/cleaning the air. But the is no confidence in this type of action or more like non action by EdenPURE.

We started selling Edenpure heaters back in September 2008. The heaters at that time were the 1000XL and later the Gen 3s. Both of those were excellent heaters and even with the 3-year warranty we had a warranty return rate at less than 1%. Then Edenpure told us how wonderful their new heater was. They were coming out with the Sylvania bulbs and extending the warranty to 5 years. After we started selling them, at least half of the new Gen 4 and US1000 heaters with the Sylvania bulbs failed in the first year. Even though they were supposed to be warrantied for 5 years, Edenpure fought us tooth and nail to keep from paying any of the warranty costs. They would not reimburse us for parts and if we shipped it back to Edenpure, they would make the customer pay the return cost and then send them a different repaired heater that didn't work either.

This fan was a gift from my mom. She had it shipped from the supplier direct. It ran fine for about six months and just quit. I tried unplugging it and plugging into a different outlet, still didn't work. I tried the remote, it was dead. I turned it over and clear as day, Made in China. Explains everything. I would not recommend this fan to anyone. My mom paid almost $90 for this junk. I took the back off to see if something was unplugged and the washers for the two bolts are made of wax. Yelp first for me. I will research everything I buy to see where it's made. You must research a lot to find the real makers too. It's shows Edenpure is in the US but the product I have from Edenpure is Made in China.