EdenPURE Reviews

I purchased this unit after a neighbor swore it worked great. Nothing has changed since I purchased and installed the unit. I still have hard water deposits, that actually seem to be worse. I contacted EdenPURE to and let them know that I was disappointed that it wasn't working like they claimed. The support person, said they hadn't had any problems and lots of satisfied users. She then suggest I purchase an additional Scale Rid because perhaps the one I had was too small for the home. I had purchased a portable cooling/heating unit which works pretty good, but I won't purchase anything else from this company. In looking at the reviews and ratings on ConsumerAffairs, I wish I had read these before I bought.

Marble cookware states hundreds of meals cooked to simulate years of normal household use, non scratch, virtually indestructible. Well I can tell you it is not true. It's flaking off the bottom of the pans, very disappointed as this was NOT cheap! Never buy from EdenPURE again.

I have owned the Gen4 heater since October 2010 and have never experienced any of the problems I read from other reviews. I did have a problem with the replacement of bulbs by a so called repair facility. The factory installed set lasted less than two years then after a warranty replacement they lasted another two years. That business quit doing work for EdenPURE so I contacted the company and they sent me a set free of charge since the 4 year warranty was still in effect. I replaced them myself and haven't touch it since and this heater is used a lot. Plug getting hot? Never once.

May work for 1-1/2 years. Then if you want to get really frustrated and consume time be sure to buy more heater elements, they may even be free. Totally dissatisfied with unitS plural, service and attempting to resolve issue with Company.

I purchased 2 EdenPURE Climaters 200 over the phone on 12/17/2018 and received them on 12/27/2018 which was fast with the holidays in between. I own already two older units and have always been very happy with everything and these two new ones have really satisfied my ownership of EdenPURE products. Got a discount on all purchased and that makes me one happy homemaker!!!

I received this second hand. The woman said it worked but she had not used it in a while. I plugged it in and it was okay a few days. About a week later I turned it on and wires started burning in the wall. I used the special outlet for the air conditioner- it should not have started a fire. I have another one and the plug gets very hot when I use it. I would never buy more, recommend anyone to buy these space heaters.

Elderly mom bought two for gifts. Both worked fine, so she bought two more for herself. Both would run about an hour, then trip off on overheat, constantly beeping unless unplugged. Sent both back to exchange ($45 UPS). Replacements did the same thing. I'm a retired engineer, I studied them and saw that the safety switch is a simple snap disk rated at 75C. I replaced them with 80C units, thinking they were a bad batch, inaccurate, etc. Nope, same thing. Jumpered them out and only use them on the porch or garage now, never unattended. Other posters are right, you can get better equipment locally that can be returned or exchanged with no hassle.

I fell for the hype on their ads, bought 2 EdenPURE heaters @$300.00 each. Ran one all winter in living room, it kept shutting off and finally couldn't use it at all. "Needs elements". They are JUNK. The wall switch, outlet & wall got so hot you can't touch it & lucky I found this before it started a fire, THEN I got my "Budget plan" electric bill which is NORMALLY 87.00 per month, with a "Settle up" period in April of every year & that historically EVERY YEAR ends up with me not having ANY electric bill for the following 2-3 months since the 87.00/month paid previously covers ALL the power I use plus results in no bill for those 2-3 months surplus. GREAT.

I'll be quick in detail: while Edenpures are decent space heaters in their own right, they take extreme amounts of power. So much power that when they first turn on they can dim the lighting of your house for SEVERAL seconds. So much power, that they will MELT THEIR OWN CORDS! I have had 2 Edenpure brand heaters attempt to burn down my house by either melting their cords, or melting at the plug connection with the outlet. They were of both older and newer generations so it is definitely a problem with their designs or shoddy manufacture in general. In my opinion they should be banned from being sold in the US until these problems can be properly rectified before someone is killed from a fire caused by one of these heaters. It's even possible that someone did indeed die due to fire caused by an Edenpure heater. If you want to buy an infrared heater, steer clear of this $300 fire hazard and buy a cheaper brand, for sure.

I bought my 4 EdenPURE heater about 14 years ago. I have not had any major problems. One was not heating up so I called up and the man asked me if I could bring it to Connecticut (I cannot Remember the town name). I did and the problem was the filter was not cleaned. Other than that all 4 of the ones I bought still work. Also my 2 friends bought them and to this day they work fine.

Bought one of the bladeless fans they advertise, the 360 Air Fan. It's suppose to move more air and promises to save you money...BS on both of those, it's no better than a regular fan and the price is really high!!! And their customer service is the worst, if you decide to return YOU have to pay shipping & insurance to get it back to them... If it breaks or malfunctions You have to pay the shipping back to them!!! I would never recommend this company or product.

Run great for a couple years, but then required expensive parts and labor to fix. Was not any cheaper to run than any other space heater. It is larger -takes up more space than most space heaters. It has a pleasant white noise/sound when running. It is a nice looking heater, and does not get hot to touch-probably safer around small kids than most heaters. It is boxy shaped which helps prevent tip over. The remote is nice, but does not allow you to see the current settings, so you can turn it up or down, but I usually have to go look at what it is currently set on to see what I want to change. This is a pain because the display is located on the top. I am short and have to get a chair to see the display since we have it up on a cabinet.

I ordered the EdenPURE Climater heater the first week of February of 2018. I was very excited to receive the heater from reading about it on their website, mainly because of how well they claimed it would heat and the low cost of using the heater. When the heater arrived I immediately hooked it up and begin using it. I was amazed how little heat was coming out of it, so I got my infrared thermometer out and checked the temperature coming out. I could not find more than 72 degree of heat anywhere around the heater. I continued using the heater and trying different settings on the temp adjustment. The heater just didn't seem to be doing anything close to the claims.

I was looking at a new product of theirs and saw a negative review of heaters. Our experience & (one heater for 7 years, one for over 10 year) was great. We would buy nothing else. We use both heaters during spring and fall rather than turning to our furnace. Both have run great all these years w/o one negative incident. When (?) they eventually stop working we will be buying new ones.

My son got home from work yesterday and went to turn the EdenPURE heater on. It was already plugged in, but was not on. It didn't come on so he checked the fuse box. He then noticed the power cord was arcing. He checked the plug and immediately saw the wall was burned. One of the prongs on the plug had burned completely off. He told me to take pictures and take them to where we purchased the heater. After reading all these comments, I see it will do no good. I will post this on social media and warn everyone I know not to purchase one of these. We were lucky. Our house didn't burn down.

My 1st Edenpure heater actually lasted 5 years, until all the elements (6) literally burned out. The replacements cost $75! So, rather than spend that amount of money, I bought a newer one from Amazon Prime. It was the 3in1 stand-up infrared model. Well, right away it wouldn't put out any heat. As soon as it cycled on, it tripped the AC circuit breaker. Same thing happened on 3 separate circuits! I had to pay to ship it back for a refund! Not a Happy Camper!

We bought an Eden Pure Heater about a year ago and it was great, then it started making a noise. I contacted the company and they sent me a prepaid label to send it back and then replaced it with a brand new heater. Awesome customer service and great company.

Purchased Quartz Infrared Heater 2 years ago. Had been working great for heating our upstairs until a few days ago. Had noticed odor upstairs but could not find source. Since it really did not have an electrical burn smell we did not even think that our heater was the problem. Then about 6 hours later my husband was upstairs and noticed a pop and saw a spark from the outlet. Nothing inside was scorched just the plug and black soot outside of outlet. We took the cover off outlet to check. I just saw the other reviews and wanted to make others aware of risks.

I purchased a EdenPURE Gen 2 heater in March of 2016. Only used it very little since near the end of cold season. In the fall the heater makes a noise like something hitting the fan. Called customer service, I was sent a return label. I returned the heater, received the heater back in about 2 weeks. The first night it woke me at 3 AM making the same noise. Called again, I was told I would get a new heater. I received a refurbished heater. Called and said the heaters were made in China and they could not tell me it was a new heater. I would never buy another heater from EdenPURE. Too pricing and not good customer service.

Eden Pure advertise that it costs just pennies a day to operate. My electric bill went up $130 a month. That's about 433 pennies a day. I guess that they wouldn't sell many if they said that it would cost you $4 to $5 a day to run it. So it cost me roughly $32-$33 a week. My propane cost me about $10 to $12 a week. So as far as saving me money on my heating bills the last thing that I want to use is a Eden Pure.

First purchased EdenPURE gen 3 in 2011. After two seasons six months of use the cord melted and burnt the first receptacle in the picture that I sent. We were unaware what was burning because of the location of the receptacle. It was behind the chair on the wall in the living room a common place for a receptacle. Then we smelled something again when we came home from shopping and noticed the power was out. It never worked again. We were unaware of the cause So my wife purchased a refurbished EdenPURE USA 1000 refurbished unit $177 from EdenPURE. Then on my wife's birthday this unit exploded the receptacle, as you see in the picture. When I called EdenPURE they told me to throw it away and they sent me a wall hugger. The wall hugger we used about a week and it kicked on and kicked off will not come back on.

I called customer service - 800-588-5604 - to remove my mother's name from their mailing list since she passed away. They told me that for security purposes they cannot remove her name until I send them a death certificate!!! What a crock! We have mountains of red tape and paperwork to deal with not to mention the emotional toll of losing a parent. Such hubris! Requiring a grieving family to send a death certificate just so that their deceased relative stops receiving their JUNK mail takes time & energy, and is absolutely ridiculous! This company needs to rethink its "policies". They have been put at the top of our "never order from these idiots" list!!!

Have had for 6 years with no issues. This year the plug exploded like a battery during the night, while we slept, and charred my outlet. Called Edenpure customer service to inform them of a faulty plug incident and they told me it is not their problem and that they do not report incidents like this because it is not their problem but is caused by customers and their homes wiring. These heaters are billing and claim to be the safest on the market yet they have plugs that explode like corroded batteries? These are not safe and never again will I use one in my home. My vacuum, fan, and scented plug in have never exploded and charred my outlet like the Edenpure heater plug did. This incident needs to be on record and addressed before someone's home and/or lives are lost due to unsafe malfunctioning plugs!

On Feb 14th 2015 I bought an Edenpure heater, by the end of winter the infrared bulbs had burned out. I put it in the back room until a couple days ago (Nov 15, 2016). It was still under warranty and SOME of the paperwork said I could return it to the seller or contact the phone number supplied. But some of the paperwork said NOT to take it to the retailer. I took it to the retailer I bought it from. They called the number for me. Luckily, I don't throw anything away, including my receipt of purchase. Because Edenpure did everything that they could to avoid honoring their warranty. They do not handle their own return and or warranty services. Those are handled by a third party. So next I was referred to them. Another hassle on the phone that included having to have the retailer fax a copy of all my paperwork to them. Even after the owner of the retailer assured them that he was looking at my dated receipt.

I received a letter in the mail today with an offer to purchase an EdenPure Heater for only $99.00 from your available inventory!!! Tell me WHY I would purchase another heater when I was so rudely treated when notifying EdenPure about my incident with the first one I purchased! I was told it could not be replaced even though it was burning up filling my room with smoke and putting my family in a dangerous situation... I paid full price for my first one but I sure as heck would not buy a second one even if it was a dollar. I had a very poor experience with your customer service department! Can you please make sure your Executive Director gets to read this so she can fix the problem and no other family will have the same experience I did!!! THANK YOU VERY MUCH.

Eden Pure Humidifier - Would highly recommend that no one ever purchase anything from this company. This company does not respond when there is a problem with a customer's purchase. This product sounded great. However in March this item started putting the humidity down towards the bottom of the appliance and just turned into a huge pool of water. Called customer service assuming they would want to realize there was a issue, they could care less. We sent email with photos of wall and plug, they did not care. Told us it was out of warranty and tried to sell us a new plug.

We have purchase multiple Edenpure heaters but one has malfunctioned. Our heater was plugged in but not on and the plug shorted out, set off our smoke alarm in the middle of the night (thank God). We got to the breaker box and turned it off, however it had burnt black about 6 inches up our wall by that time the plug was completely burned off the unit. Had we not been home it would have been terrible. We had a electrician check and there was nothing wrong with our wall plug or our breaker, they were both 20 amp. Called customer service assuming they would want to realize there was a issue, they could care less - we sent email with photos of wall and plug, they did not care. Told us it was out of warranty and tried to sell us a new plug. We will never purchase another Edenpure and would advise others do the same. Their customer service department is rude and try to make customer think it is their fault.

Our Edenpure heater worked great for two years but then it started to put out cool air. We called the company and for $125.00 they would send us shipping labels and repair the heater and give a ninety day warranty on the work. Shipped it out the week before Christmas and had it back in 5 days. Worked for a day and started the same thing again. Called them and they sent shipping label and same thing 5 days and had it right back. This time it worked for a few weeks. Long story short this is a scam. They never fixed it and after ninety days they won't do anything for you even though it was never fixed. Woman was very rude. She told me they couldn't warrant it for ninety days each time they worked on it because warranty would never run out!! I guess because they are never going to fix it right. I question if any work was ever done on it.

I ordered a heater last fall. It arrived broken. I contacted the company, and they send a label to return the heater. I chose to return it for a replacement. The replacement arrived... Broken! So I called & told them I wanted to return for refund. They sent a return label. They received the return of my second heater on 12/11/15. I waited for a refund, it did not come. Then a couple of days ago, I received a phone call from the company saying I owed them for a heater since they refunded me twice for some reason. I refused to give them my cc number, saying I wanted to check with my cc company. The cc company said they found the original charge on my account, but NO refunds at all since then. Not only did they never refund my purchase price, they tried to get more money from me for a heater I returned to them. Do not do any business with this company!!

I bought the Edenpure Premier heater and am totally dissatisfied with it. I set the thermostat at 68 degrees which is 2 degrees below my main heat thermostat and it cycles off and on and only blows cold air when the temperature in the room reaches 68. If I set it to about 75 degrees it will never reach a shutoff point. The unit rattles due to a loose grill and the remote only functions if within a couple of feet of the unit. Expensive product that doesn't perform to expectations, so will not ever buy another product from this company.

Unlike some of the reviews I have read, I had (and still have) great service from my Model Gen 3. I have had it 8, maybe 9 years and it still works great. It runs (very quietly) 24/7 during the winter months and keeps my 884 square foot 1st floor toasty warm. I had such good luck and service from it that I decided to buy a couple of Model 750's that were "on sale" for my basement and 2nd floor.

I am very disappointed in Edenpure. I gave nearly 400.00 for this heater. The remote and control pads did not work, returned it, got another one, it was assembled poorly. I ask for a refund, it was past 30 days, they said, "No." It run for a few weeks and the ends of the bulbs fell or blew off, sent it back at more expense for me, waiting for another heater. Edenpure should have to refund people's money. These heaters are junk. After reading these complaints, I am afraid to use the thing.

I have had Edenpure Gen4 heater for 3 years and it works great at my house. I have powerful updated electrical lines. It states that you must have other heat set at 60 degrees. It takes a whole day of constant running to get house really hot and my furnace stays off at that point and Edenpure Gen4 goes on and off. It gives a warning that your wiring should be so strong and you need grounded plugs. My heater can't be turned on forever constantly and is only controlled by the temperature I have it set on. I have about twelve lights and when I push button then the more lights lit then the hotter it makes a room.

This heater is absolutely the worst. At first I was happy to have it. It's supposed to be energy efficient and heat well. I'm using it in a smaller room roughly 11' x 11'. There's simply no way of adjusting this heater to where it won't just keep continuously running non-stop. The only way to get it to stop heating is to press the power button so it finally shuts off. I come from a technical background. Yes, I've read the manual. Yes, I've read what little troubleshooting advice there is on the Edenpure website and on google. I've turned it all the way up for 4 minutes or so and then tried adjusting back down until the thermostat clicks. It never clicks. Would you like to know why? Because there ISN'T any thermostat. You heard correct. It doesn't even have one. No wonder it just stays on. Oh, but I've found the replacement thermostat for this model online.

I purchased pureWash because of the way it was advertised. After a period of use my wife found due to the processing of the water the water flow was so slow it took forever to fill the washing machine. It also caused some of her blouses to ball up on the surface which had never happened before. We called the company. They just gave excuses but no solution. It was beyond the trial period but we disconnected the unit so we were out the cost of the machine.

I purchased the EdenPure GEN 4 heater and it has been nothing but problems. In the 4 years I have owned it, it has quit 4 times. I've had to replace the elements myself twice and sent it back for a replacement once (at my own expense). This heater caught fire and could have burned my house down. Fortunately I was in the same room, asleep on the sofa in the den when the heater malfunctioned. I woke up in the middle of the night to a popping, crackling sound to find a full flame burning where the heater was plugged into the wall. The heater was not on at the time and had not been on for days. The cord just bursted into flame and burned the wall and the outlet where it was plugged. I immediately pulled the cord out of the wall to find the prongs completed burned off and damage to my house.

I felt that less than four years of fair service from a $400.00 gen 3 heater that just broke the chill that I was right to be dissatisfied. After reading reviews however, I see how lucky I was and won't throw good money after bad with short lasting repairs. Additionally, energy consumption was much higher than expected by me.

I bought this heater about a month and a half ago. Since then it has only been used once or twice since it has been pretty warm for this time of year. Now it is getting cold and I really need it to work and all it does is blow cold air. Tried to call the customer service representative and have been told I need to buy these heat bulbs in order for it to work properly. I just bought it and it has only been used twice and now I need to spend more money on it?

My wife had purchased one of these above heaters. All it blows it hot air and that is what you get when the company is contacted is deception. I would not recommend the purchase of one of these heaters unless you need a door stop. We ordered this direct from the company and they have no record of the purchase.

Ordered a portable heater in October 2014 because my husband "trusts" Bob Vila. Took nearly two weeks to receive. Opened the box, followed the setup instructions, plugged it in... Nothing. Unplugged, did everything again... Nothing. Called customer service and went through the whole rigamarole of unplugging, resetting, etc. NOTHING. They sent a return label; we packed it up in the original box and returned it. After nearly FIVE weeks, we received a replacement unit. It did work but did not even heat up a 200 sq. ft. space, even running 24 hr. I finally went to Costco online, ordered a Heat Storm, received it in 3 days -- no shipping costs -- plugged it in and it worked. Not only did it work, but it heated up the space.

I first purchased the Gen2 in 2013. It didn't work properly. It didn't come on or it wouldn't stay on long enough to heat my small den. They admitted a problem with this type which was discontinued and they upgraded me to the classic model. This model still does not work properly. Oh by the way, the first of the new model was a used one. I could tell because it was dusty and scratched. These heaters don't heat even a small room and they continually shut off.

You know how sometimes when you use the hottest water, the strongest and best laundry detergent and lots of bleach how some stains will not come out in the wash? Well, the Edenpure doesn't seem to get them out either. I used my worst rags and dishtowels to test this unit. Each time they are washed they seem cleaner and brighter and even after weeks they smell fresh and clean. I used to use Amway SA8, what I considered to be the best laundry detergent ever made and still the rags would come out of the dryer smelling like old grease.

I am 83 years old and spent my meager Social Security monthly allowance of approximately $400 because I thought I was buying a superior product, and heat is important for me at my age. Also, I was suckered in by the mention of this wonderful technology. The heater never worked properly from day one. It is a big, heavy, clunky thing that is hard to position in my bedroom. There is no thermostat to set a desired heat level. The remote is frail. Worst of all, this heater threw out cold room temperature air when it was supposed to be making heat. I never got satisfaction out of it and I wrote to the Sales Manager with my complaints.

WARNING!!! DO NOT BUY FROM THIS COMPANY! I ordered two heaters...a larger heater and a smaller one. After about three weeks of using the small heater, there was no heat. Edenpure sent me bulbs that I had to replace myself. Not a problem, but, still would not work. Had to return it to them (at my expense) to get a replacement. While waiting for replacement, I used the larger heater. Worked ok for a couple weeks. Then would not keep heat level; had to unplug it every time I turned it on for it to reset. Called Edenpure February 2015. They told me to take it to a business over an hour away to have it repaired. I immediately took it in for repair in February 2015.

Piece of **. What else is there to say for a way overpriced door stop? I can buy similar heater at Wal-Mart that works better than these China made garbage cans... Buy American!

2 years ago I ordered a heater from this company. The heater showed up and did not work after six months. I contacted them and was instructed to return the heater for a new one. It took me a while to get around to boxing it up and shipping it back. Long story short they informed me when I called them that they had lost it and I could not find my tracking # slip. They were very rude and now I'm out approximately 400.00 dollars and no heater. I would have felt better keeping the broken one at least I would have something to show for it.

I purchased my Edenpure four years ago and have had nothing but trouble. Flashing light indicating heater not level always gave me problems and now the end of the plug has caught on fire and melted the outlet. What a piece of junk for the money spent!

I purchased the EdenPure classic about a year ago. Started to have issues with 6 months. The panel on the front was stating unit "not Level" which was not correct. I worked well for about six months then we started to have issues with the heater not starting at all, not keeping the temperature selected and now I need to unplug the unit and then plug the unit back in again to get the heater to function at all. This is not a quality heater and I would never purchase one again, or recommend the heater to anyone.

I purchased two bladeless fans in July 2013. One fan has never given me problems. The switch on the other failed. Since it was in warranty, Edenpure replaced it. Now after very little usage, the switch on the replacement has failed. It is out of warranty. I called Edenpure, and found that they have no authorized repair service, and no replacement parts for this fan. I also found out that the manufacturer is in China. I have an expensive fan that cannot be repaired. Edenpure will not help me at all in getting a part or getting service. They said to call Dyson who makes a similar product to see if they could help me out. Do not buy a bladeless fan unless they can give you a name of the manufacturer.

On Friday April 10, 2015 at 5:45 my 2 gen 4 heaters was plugged in but not turned on. I heard a sizzling sound and then sparks and black smoke. I'm thankful I was home or I would not have a home. I have to pay to send them back. They didn't care about the damage done.

I purchased my EdenPURE heater 4 years ago and am completely satisfied. I plug it in as soon as cold weather starts and do not shut if off until it gets warm outside. It runs 24 hrs. a day and it keeps the room completely warm and also it warms the entire front of our condo. Works perfectly. Lowers our heating bill substantially. It raises the electric bill just a fraction, but, the savings on the gas bill far outweigh the increase in the electric bill. We love it.

The pureWash system was sold with rather deceptive advertising. The ad starts out with "A natural cleansing molecule generator..." The next paragraph starts with "This breakthrough generator produces Hydroxyl Radical (HR) Molecules..." Wikipedia defines Hydroxyl radical as the neutral form of the hydroxide ion (not ozone). The pureWash system has an ozone generator inside it. Maybe the generator uses ozone to produce the hydroxyl radical, I am not sure about that part of the system. I am sure that the air in my laundry room was not suitable for breathing while the unit was operating. It appears that not all of the ozone produced by the system stayed in the water (or some other caustic substance was given off into the air). I found no warning about this possibility. I reviewed the installation of the equipment and it was installed as directed.

My 75 year old dad has been a great customer to them and the last two he purchased they treated him wrong. The company would not honor their 60 day money back guarantee. The heater arrived broken in pieces. They would not pay to ship the heater back in full. They were very rude and nasty. I have one of these heaters and it tore up right away. The company is a very bad company. Never ever will any of us deal with them again. ** in customer service is a very non caring person. And ** in customer service is a rude person.

I bought 2 last March, I took one out of box and plugged it in.....nothing but cold air. I returned it to the box and got out the other one it seemed to work better. I put it back and waited until last Nov. when it got cold again. I got the second one out again and used it for TWO weeks then I was able to get fuel for my furnace. I decided to get the first one out again to see if it worked this time but all I got from it was "heater not level" which I knew was not true. Today I tried to use the 2nd one that worked in Nov. I had not moved it...but guess what? Yep you guessed it..."heater not level". These heaters are total crap... I will probably never get my money back... Now it's 27 F and I have no fuel. DO NOT BUY THESE EDENPURE HEATERS.

This Edenpure heater I purchased about 7 or 8 years ago. Loved it when I first got it and I used it non stop sometimes in the winter till Dec. 2013 it almost caught the house on fire. The end of the plug was what caught on fire and the outlet in the wall, that it was plugged into.The Edenpure heater itself was fine. It was a good thing I smelt plastic burning and went to investigate and the whole downstairs was filled with smoke. Well, we replaced the plug and cord with a heavy duty cord and heavy duty surge protector. We never turned it on when we were not around to watch it, but when I used it 2 days ago. I could smell plastic burning again and it started melting the cord again and a spot on the surge protector. These are not safe and I am afraid to use it again. It does good for heating, but not safe. I also paid over $400 for this thing. What do I do with it now?

I have sent 2 back in 2 months now the third one went out. They worked for one day. The first one just quit working and the second two just blowing cold air. This product is nothing but a headache and total waste of hundreds of dollars.

MY mom bought the family 5 EdenPURE heaters. Only one works. It would have been cheaper to buy each grandchild a tank of oil. Never again would we purchase an EdenPURE product, that includes all the air purifiers Mom bought us. She was very disappointed. I think BIOTECH takes advantage of people trying to heat their homes. They certainly misrepresent their products.

We bought an Eden Pure over a year ago during the winter of 2013/2014. It is now February 2015 and we are still trying to either get our 300 dollars back or be given a new one after over a year of dealing with this company. The unit never worked, not once and supposedly it had a warranty! We purchased it from Grant True Value and I can't really say which organization was worse to deal with. We bought local to support our community but that was a huge mistake. I can't even begin to tell you how many times we have been put on hold, brought it here and there to be "fixed" and just plain have been given the run around about this useless device! I don't want to even waste anymore time describing this horrible experience. I have pretty much decided I might as well just bend over and accept the fact I've been screwed out of a lot of money.

We had bought our 1st one and the heat sensor on the Model A4136 (Gen3) model went out but seemed to work in the area we were heating. So we ordered a replacement and bought another as a back up. The bulbs went out a few months later so we pulled out the new one Model USA 1000 It worked just as good, but after a few months it started to emit a noxious odor like lacquer thinner. It made us dizzy and sick! This now during the coldest part of winter here. Customer service was no help with this problem as it was beyond the service and replacement by 14 days.

Do not buy this! The most heat I got from this was from burning the box in my fireplace! True, it's quiet but your electric metre will spin rapidly! Absolute piece of junk! Asked for my money back and am waiting for reply! BUYER BEWARE!!!

I have a complain concerning my purchase of a Gen4 heater made by Biotech research. The unit blow cold air. The company wants to send me replacement element that I told them I COULD NOT. Replaces them because of sight and age. Now they want me to pay the return fee, which I never did before. A cost of $30.00.

One of the worse products out there. Replaced it 2 times in a row and still have same problems, won't stay running. Turns off after 4 minutes of running. Replaced it twice and still no avail. It's a piece of junk not worth the $300.00 I paid for it.

Well 7 yrs. ago I bought Gen 3 and it saved me 900 dollars in propane a yr. so I bought a Fireplace which I have been eternally grateful that they built an amazing product. Remember their thermostat controlled so when they Quit it's probably because the room is already 70 degrees or more. My Gen 3 lasted 7 yrs. with no problems whatsoever. So I don't understand, are you imagining things? Are you not able to figure out how to operate these heaters? I'm ready to buy another fireplace for my bedroom. I think people expect too much or they have in their mind that these are a piece of junk to start with, so they look for it to fail. So they jump to conclusions.

I have had this machine for probably three-four years now. Each winter season the machine has to be returned back. The ** thing just blows out room temperature air. They replace the machine and claim that the latest model they sent was fixed and free of "bugs." However, who has the time to keep returning the item, and paying for shipping? I don't want to write too long of a review over the worthless contraption. Please save your money and DO NOT buy this. If I could get a refund I would.

I FROZE TO DEATH and I am DEAD because of this BAD LEMON of a Heater. Yes . . . I am speaking to you from the beyond. Saw the Bob Vila Commercials and I TRUSTED this SCHIESTER and bought into the Eden Pure LIE. I spent $400+ for my Eden Pure. Received the unit, and it has NEVER WORKED. It just blows COLD AIR - in freaking JANUARY. COLD AIR. So I called their useless Tech Support and Customer Service Depts.

EdenPure Classic - Heater worked well enough for a few months last year. We set the unit up to use this winter and the heater keeps saying not level even though it is. POS. Waste of money.

The EdenPure Premiere heater/air purifier has failed to work 99% of the time. It says that it is not level and will only blow cold air no matter what floor I place this on. What a waste of money! I wish I had kept my receipt or done some research ahead of time since everyone seems to agree. DO NOT PURCHASE!!!

We purchased the Premier model in March of 2014. In November 13, 2014 we contacted them about the problem that it would shut itself off. It took 2 weeks to get a return label. They received the unit on December 9, 2015. As of today we still haven't received the replacement unit. On January 5 we were told it shipped. Today January 15, we were told it hasn't shipped. All they do is give a run around. I would not recommend a Edenpure, they don't stand behind their product. They have my money $347.00, they have the unit. I do believe this is fraud.

I purchased my first Edenpure heater in 2010 after I had researched and found replacement parts are available at a reasonable cost. Fortunately it was not refurbished and had a 5-year warranty. After 1 1/2 years, it stopped emitting effective heat, but the elements were still on. I suspected a failing control circuit board, but they allowed me to replace it with no return shipping cost. The replacement worked, so I thought it was just a fluke.

I purchased a Gen 3, used for one winter season, next season blowed only cold air. Took heater back to dealer, Ace Hardware. They replaced heater with a Gen 4, used it for about 2 months and same thing is happening with this heater, blowing only cold air. I went back to Ace Hardware and found out that they were no longer a dealer of Eden Pure. I have been very disappointed with this product, in no way is these product what Eden Pure claims it to be, biggest waste of money that I have ever spent on a product by far. I would not recommend this product to anyone, just look at the number of complaints there are about these heaters, and most of them are about them not heating. Junk, do not waste your time or money, shame on you Eden Pure.

I purchased this piece of junk for $300 dollars. It is loud and it do not put out heat, it puts out lukewarm air. This product was not worth the money and or the time, a rip off.

Picked up heater & it keep saying 'heater not level', picked up another one and the same thing. I am on the phone and no one has answered in about 10 mins. Just now a message came on saying my wait time would be less than 8 mins., lol.

Ordered 2 of the Gen 4's for a new room under construction. Did not use them the first winter since winter was almost over when they came and the room was not finished. Took them out of the box the following winter. One did not work at all right out of the box. The second one worked a couple of months and stopped working also. Unfortunately they were refurbished units and only had a one year warranty. Apparently they have no quality control on these units (since one never did work upon shipment) and support should have at least followed up by tracking down where the breakdown in their process is. Beware of the late winter 'discount' mailing ads - apparently these are the units they are trying to get rid of. They said these units are completely working, just have cosmetic flaws, i.e., scratch, dent, etc. Not to mention when the one was working, it RAISED my electric bill instead of lowering it! Complete waste of $400.00.

We purchased two indoor/outdoor heaters; after two months both heaters stopped working. Returned the heater to the North Canton, Ohio warehouse after a fiasco with a rep neglecting to tell us they were closed on Saturdays!!! If you call and ask for a supervisor they hang up on you. Piss poor quality and customer service. The rep also forgot to send me replacement remotes and argued with me saying I had to buy for new ones. If I turned in two heaters AND two remotes I want the same replacement items!! Is that TOO MUCH to ask for?!

These heaters are a piece of junk. I bought 3 of these heaters, 2 don't work any more. I know other people who bought them; theirs don't work anymore. For the money they should last forever. When they are under warranty must have the original box or they charge you a fee. You must send them out of state for repairs. Only thing they are good for is a coffee table. Never listen to Bob Vila again.

I purchased my EdenPURE Classic heater direct from them a little over a year ago. I used it briefly twice last season and stored it inside our home for the summer. When I pulled it out this year, it will not start and displays the blinking message "Heater not level" even though it is level. I have tried everything they told me to do and it will not reset or start. To make matters worse, they say my unit is out of warranty, so I will have to pay to repair a unit that I have barely used. If you are considering purchasing an EdenPURE heater, I would consider another company. EdenPure's heaters are not reliable and the company does not stand behind their expensive lemons.

I have two edenpures and the one started to overheat by the plug and it ended up catching the wall on fire and melting the end of the chord with the prongs left in the outlet. We have another one of the same model and have never had any problems though.

My son bought me an edenpure 1000 this winter; Just received my first electric bill today, it jumped from an average of $fifty dollars to $124.57. I feel cheated! So far it is working well but I'm not going to be able to use it much because I'm living on a fixed income and don't have the extra money it is taking.

We purchased a whole house air purifier. It has run non stop for 2 or 3 years. It has proven to help clean the air and work efficiently. Recently, it started squeaking. I got on the website to find information on a repair facility to send for help with getting it in working order. After going around the world and back, I finally learn of a company who could assist me. As I was explain the trouble I was experiencing, the repair service lady informed me that the Edenpure company DOES NOT offer replacement parts to them or anyone else. I have no problem with the job it done up until that point I was well satisfied. But now I have an air cleaner just taking up space! Lesson learned is to ALWAYS ask if parts are available for purchase and how many service store options are available to me.

Don't waste your money. Pricey piece of crap. All other heater even the cheapest will outlast and outperform the Eden pur crap they sell. Couldn't get a full year of service without the bulbs burning out. Would get more btu's if I set it on fire. Never will buy again.

In October of 2013 we purchased 4 Edenpure Heaters for our property mgmt business. They were out of stock and we waited almost a month for the order to show up. We wanted them as backup during the winter in the event there was a heat issue in one of our properties. I own an Eden Pure at my home. It has been working for 6-7 years. I use it every winter and it's wonderful. I suggested to my company that we buy these new units. Unfortunately, these new units don't work, have never worked.

Edenpure heater Gen3 model 500 - Purchased an edenpure heater in 2011. Used it seldomly, nowhere near the 20,000 hours average range the manual states, the quartz bulbs should last. The heater produces no heat. Bob Vila's credibility is shot with me. I would recommend anyone contemplating purchasing an Edenpure heater to not waste their money.

Purchased Edenpure for small cabin in mountains. First used in November - noticed a "hum". The "hum" got louder, so much so you could not watch TV without increasing volume. Return to store. Tried another Edenpure. SAME THING. Call 800 number. Was told that they had not had this problem with stove & to return it to store. We will not be trying another Edenpure. Will also post this PROBLEM on FB to warn my friends.

I got the Edenpure last year from my boss, didn't think to get the receipt (big mistake). Well the heater worked great last year. Plugged it in this year and in 3 days it quit putting out heat. Only the fan would work. Well my boss passed away about 2 months and of course I don't have and couldn't find the receipt, so now I have a very expensive heater that doesn't work.

I bought a Gen 4 infrared heater from them in 2012, based on their claim it would heat a 1000 square foot room at a very low price. My 800 square foot room never got warm enough to talk about. When I called to say it did not put out enough heat, they told me to reset by unplugging the heater and waiting 45 minutes. This made no difference. The heater never worked like their claims. This season I called them to say it wasn't heating, they said they were sending new elements that I was supposed to put in myself... I am still waiting for them to arrive after two and a half weeks. This heater is a very overpriced piece of junk, WalMart probably has a better one. Don't waste your money on this one!

Well if it only works for two weeks the first time you get it, and then costs you $60 to get it repaired UNDER WARRANTY, and then you own it for a whole year before it takes a dump I'd say it's a piece of crap. And I'm offended that this website wants me to go to the trouble of finding the damn order number for this thing. And then YOU WANT THE RECEIPT? IT'S IN MY HOUSE RIGHT NOW! NOT WORKING. AGAIN.

After normal usage, the front panel and top right corner of my edenpure GEN3 melted. I am grateful that it didn't burst into flames. Manufacturer is: you long industrial co., ltd Model A 4136 ID: YL-103R.

I have own two Edenpure heaters and both of them with less than six months' use the bulbs burnt out. These heaters are an overpriced piece of junk. When they were working they did put out good heat only because they do have a large squirrel cage fan with a high output of air. The reason for this high output of air is because of the phony bulbs that they use for heating need a lot of air or they would only last one day. I called up the factory after I took them apart and they said that I had voided the warranty and they would not send me new bulbs. So with an $700 investment in two junk heaters, I'm going back to the old Markel heaters which I have had for over 20 years and yes they are 1500w which is what the Edenpure are. Remember 1500w is what it means. The only problem with the Markel heaters is the fans need to have a higher output, but it is only around $50. I will use the fans off the Edenpures and install in the Markel. Save your money and buy a good electric and not a piece of high priced junk.

My second Edenpure (I know shame on me) just went out again after trying it for this second winter season. I know better than to try to call them so I'm just going to put it my storefront display window with a sign warning of what a ripoff they are. Sign me up for the class action lawsuit if someone finally starts one.

Purchased gen4 heater because claim to heat up to 1000 sq. ft. It won't heat a 100 sq. ft. to seventy degrees. I put my milk house heater in and it put out more heat, both being 1500 watts I believed the box it came in and looked up online before purchasing. NOW I'm very disappointed in that product.

I bought this Eden Pure Gen7 based on reviews from family and friends plus about what I read online. I live in a small 8 x 23 foot RV trailer and figured this model would be sufficient for my heating needs. In the reviews it said it heated an office nicely and evenly. Recently when it was in the 30's at night it worked fine though it was a little chilly in the morning. Now that it is in the 20's and I have it on the highest setting it doesn't even keep this amount of space warm and it will get much colder than this. Paid a big price for something that once again doesn't live up to its claims. As for even heat it is freezing on the floor and as they say hot air rises and I noticed that when I was trying to get something out of the upper bunk space. Not happy with this product at all and wouldn't recommend to others.

We bought an edenpuke Gen 3 unit after being duped by Bob Vila on TV (shame on you Bob). The unit worked for one winter and doubled our heating costs. I thought maybe we used it wrong and tried to heat too big of a room. We moved the unit to our bedroom and now it only blows cold air. I tried multiple times to reach out to edenpuke and have been blown off by 2-hour on holds, disconnected calls and pure rudeness from their staff. I went on the internet to find a way to DO IT YOURSELF repair, however, I am unwilling to pay another $200 for a price of ** . We were sold a load of misrepresentation when we heard Bob Vila say it would last 10,000 hours. This company should be put out of business!!! But hey, it was made in China, NOT the U.S. of A. and unfortunately we have no jurisdiction over there. DO NOT BUY from Edenpuke!!!! Their new name in our household.

We purchased the heater 4 years ago when they were still quite expensive and at first it worked as advertised. Then it started blowing cold air. While it was still under warranty we had to have it repaired by the people we bought it from as they were an authorized repair facility. I would like to know if there is any way of repairing the heaters (I have three), without paying more than they are worth to replace.

Was not what we ordered, they sent this as a substitute. The 750 model NEVER STOPS RUNNING UNLESS I TURN IT OFF. It only heats the room if I have it turned up to almost high. And it does not let us know what the temperature is. I am using this in a 8 by 20 bedroom... still thinking about sending it back.

I purchased an Edenpure heater about 3 years ago. Last year the heating bulbs quit, I contacted the company and they sent me a set of bulbs that did not last a year. They also told me at the time they sent me the bulbs that they could not warrant the heater anymore. Now I have a lamp stand that lights up but doesn't heat except on full on high and then it only puts out minimal heat. It used to heat the entire house which is a 16x70 mobile home. Now if you stand directly in front of it you can feel a little heat. Would not buy another one of these heaters. Like the idea of the infrared heaters but will try another brand. By the way, the company did work with me on buying the heater on payments as I am on Disability. That aspect of the deal was quite delightful.

Heater purchased 6 months ago. Used for some chilly days, total about 10 days. Stored for summer in original packing. Took heater out for use about 2 weeks ago. The unit displays an error message, that aside from all online instructions on how to clear it, the heater will not clear the message. Called Eden Pure. Placed on hold. Called company again. Placed on hold again. Called again, placed on hold again. Did this about 20 times, only NOW, after about the 6th or 7th time of calling, when placed on hold, the line actually goes DEAD. Line disconnects. Emailed company. Emailed them AGAIN. EMAILED them AGAIN and still have heard NOTHING back. NOTHING. NOTHING at all.

Purewater wash with no soap - Did not get warranty papers, messed up electronics on washer sent back, just getting runaround, will not give refund. I am not happy, will never buy from them again. RIPOFF.

I really feel ripped off. This does not warm a large area (approx 650 sf w/ 7'6" ceilings) very well. The electric bill went through the roof. This is a terrible product.

I helped a friend who had a 2011 Edenpure heater and gave it to me because it did not work. I believe it was a Gen3. It never worked for them and they got the same customer service run around as other people, and actually purchased new heating elements to no avail. (Clueless Edenpure clerks following a script.) An electrician friend of mine found the problem was a detached wire assembly and simply connected it and it worked fine. I mailed it to them in N. Dakota and they have been using it successfully so far. But they are concerned about safety issues they have heard about with regard to drawing too much current and a potential fire hazard. Needless to say I would steer clear of this product. Shame on Bob Vila for hawking it.

We have 5 Edenpure heaters, one gen 4 and 4 gen 3 models. The oldest is six years old. We use these for room heating every winter from about September to April or May and have been very satisfied with both the heaters and customer support. Originally we had one of the smaller heaters which quit working after almost 2 years and the company replaced it with a gen 3 at no charge. The gen 4 recently began to blow cool air on one side after approximately 2 and 1/2 years and the company sent replacement heating tubes, detailed written instructions, and a how-to DVD at no charge. It took about 20 minutes to replace the tubes, and that included a thorough cleaning of the unit. We have been immensely satisfied with both the heaters and the customer service we have received from Edenpure.

The Eden Pure Gen4 we purchased in Jan. 2012 threw out cold air when we tried to use it in Jan. 2014. We put it away and used a $50.00 heater by another company. Today we took the Gen4 apart to get to the bulbs. The coiled wires in all three Sylvania bulbs were totally twisted and deformed. The glass tube of each bulb was disconnected from the ceramic plug and one ceramic end was shattered. We were going to order new bulbs but do not choose to throw another hundred dollars away. We will probably toss our unit. We fault the Eden Pure but Sylvania is not guiltless. Their bulbs lasted probably about 100 hours. How are they getting away with their claim of 20,000 hours?

After buying a Eden heater from Costco, I was amazed at how well it works! This thing ran day and night from October 1 - March 30. Three winters. Just had it cleaned out and new elements installed. Only thing I'm not in understanding of?? Where is this (quartz element)? Sure ain't inside mine! So at the repair center I look at hundreds of old broken elements!! Not one quartz? It's a glass tube with a wire coil, ceramic end with lead wire at each end! Though it works very well!!! It's not what they state!

CHEAP CRAP!!! All their products are made of cheap thin non-reinforced plastic. They will break apart at the slightest impact. Do not buy any of their products. They are so cheap that they do not even sell the cheap plastic parts that break off. Bad for America..... close down and be gone! Eden Crap.

I Bought A Eden Pure Heater Over 7 Years Ago, It Still Works, And Doesn't Run My Electric Bill Up. Very Pleased With The Heater. So I Received A Letter About A Gen 4 Heater, Endorsed By Bob Vila, Of Course I Bought It. Paid 347.00. Received It, Plugged It In, Turned It On, Blew The Fuse, Tried Many Times Same Thing. Thinking Since I Lived In An Older Apartment Building, That Was The Problem. 3 Weeks Ago I Moved Into A New Apartment, Plugged The Heater In, Blown Fuse Again. Wrote EdenPure An Email, Was Suggested To Unplug Heater, Clean Filter, Plug In For 15 Minutes To Reset The Thermostat. How Do I Run The Heater, If It Blows The Fuse?

The item was defective. Never worked properly. They refused to pay return shipping. I thought it was damaged but it's probably just a piece of crap. They don't return shipping because so many of them are returned. We ordered 3 for $389.00. What a waste. We have ordered and kept lots of products for the company. They have lost all our business.

I bought a Bladeless Fan just over a year ago and the fan QUIT working!!!!!! Called EdenPure and was told my warranty ran out!! And that there is nothing they can do. I will never buy another product from them!! ITS JUNK !!!!!!!

All was fine with the two Eden pure heaters I purchased approx, a year apart. My Mother-in-law was so impressed with them on a visit, that she purchased a new one when she returned home, as did her oldest son. Unexpectedly, my Gen 3 quit working, I called Edenpure and that's when the horror began! I was advised it was no longer under warranty. I had shipped the unit to them per their instructions (at my cost) . They advised they could do nothing, not even repair the unit. They of course could sell me a new heater. Needless to say I was shocked and disappointed, but the further insult was they were going to keep my heater (to dispose of it? Ha! More like refurbish and sell it again). I had to argue and fuss with a couple of supervisors before they agreed to ship my unit back to me. I knew it was worthless, but wouldn't help facilitate their fraud! They are so clueless they still send me loads of their propaganda Re: heaters, air purifiers,etc. I'll NEVER buy any of their products.

I have owned these heaters for several years. When they came out with Air Free Purifiers, I started ordering the Purifiers. I now own three heaters and three Air Free. I have had people ask me what made my house feel different. I point out the Purifiers. In the winter months, I use the Heaters and unless the winter is unusual, I don't have to use my central system. This lowers my monthly bill. My other heaters are stored in the attic for the summer.

Had a gen3 and used for 3 seasons and gave to my brother. This unit worked good but did overheat the outlet. Thought I would buy a new one for the 2013-14 winter season and got a new Gen4 and was advised it would be more efficient. It tripled my electric bill and would not heat a small living room in a two bedroom apt. Needless to say, I tried it for 1 and a half months and pulled the plug. Wish I would have kept my old one which at least I got some heat from!!

I order two Edenpure heaters. Edenpure said that the Gen 4 would heat up to 1000 square feet per heater and it will. But if it's 30 degrees outside, it don't heat up the inside more than 50 degrees inside at the max! The first one made it the first winter I bought it. I didn't use it much and so I made a mustache and purchase another one. My home on one level is about 2050 square feet and mostly open floor plan. The main rooms with the Edenpure heaters would not get over 50 degrees inside when it was below 40 degrees outside. One of the Edenpure Gen 4 heaters broke down blowing cold air after 3 months in to the winter and the other one just a month later. The power usage didn't seem to change money wise. The Edenpure heater pulled so much current, amps power it started to burn the recitals, turning the recitals brown around each prong.

My Edenpure had the switch go out after it was replaced. The cord got hot at the wall outlet and began to smell like it was catching the outlet on fire - changed over to a different outlet it did the same thing... I scrapped it.

I had two of the Edenpure, one 2012 model and a 2013 model and they both did the same thing. Worked fine for about two months and stopped blowing hot air. They would get up to a certain temp and stop heating. I still have the one I was going to try and get it fix but after reading all your reviews, I think I will add it up to a bad deal...$700.00 worth.

Our heater stopped working. No heat was being blown out only cold air. It is an EdenPure Model A4428 ID YL-106R. It only lasted 2 years as it did not work this winter in 2013. Does Sears repair them here in Des Moines at their Merle Hay Repair Shop? Please let me know by e mail.

I have a EdenPURE USA1000, the plug significantly overheated causing it to melt, the prong was significantly damaged, and the outlet is blackened. There was no appreciable difference in functioning, but I happened to glance and notice discoloration on the outlet face near the top of the plug. When I unplugged the unit I could not believe the damage to the outlet and plug. I cannot imagine what might have happened.

Have had an Eden Pure Gen 3 heater since 2009. Works great, never had a problem, did not raise the electric bill a lot, and was going to buy another one until I read all of the problems people are having with the current models. Too bad, the Gen 3 I have has worked great and done the job. We usually start it up in the fall and it runs nonstop all winter long to supplement our other heat.

Well, I thought I would blog about this sorry company. I was a recent employee for biotech research and my position was wrongfully ended because the company claims my performance was not good after working for them for 5 months!!!!! Lol, I never got a warning that my performance was bad, I never had a performance evaluation NOTHING. I was just disliked by the STAFF there and they made it out to seem like it was my performance, they can't keep workers because we get paid $9 hour cut back over time and we get two 15min breaks, so you wonder why you call and the reps are cranky.

2010 purchased a heater, Bob Vila endorsed it. Quit heating right away, sent it back, received another one I thought was a new one but I just found out it was a refurbished one and it quit working. Now it will cost me shipping to return it. This has been a thorn in my side, this product is not cheap. I can buy a heater locally from Target and if I have a problem, return it locally. I will NEVER buy an Eden Pure product AGAIN! NEVER!

Lost my job so my husband and I thought we would buy an Edenpure. So much on TV stating how much it saves on your electric bill. I mean even Bob ** would recommend. What a joke. Our bill doubles anytime we use it. The first year we had it we tried it for a couple of months, both months our electric bill doubled. Having a pretty cold winter this year thought we would try it again. Our bill went from 200.00 to 335.00 the first month the second month went to 443.00. Unplugged it immediately. Will never use it again.

I purchased Edenpure Gen 4 heater. I did not get three months run time. Returned heater to Edenpure and they replaced it. This one ran about as long. Sent it back end of winter. They replaced it. This one would not even run when I received it. Sent it back. They replaced it. Another winter arrived. This one ran about month. Got tired of sending it back. Out of about $350.00 for a piece of junk.

I have had 2 gen4 heaters, that the bulbs fail on, and I have sent them back at a expense of 50$ each time and I am not pleased with the efficiency of the product. They have driven my electric bill up from 150$ to about 245$. Every time I call I get put on hold for 30 to 45 minutes with no positive input from a rep. Hope they do something with this product. It could be a good product.

We bought one over two years ago when Bob Vila was promoting them, and they were said to be made in the U.S. Recently we needed another one for our home and one for our daughter's home. The representative told me on the phone that they had a new model for 2014, the Unique Heat Next Generation Heater. They had a special because of the "cold weather everywhere" and I could get free express shipping and free upgraded air filters that normally sell for about $50.00. I ordered two, and while snow in parts of the country was probably responsible for the delay, it took about five days to get them despite express shipping. However, only one of the upgraded air filters came.

Heater stopped working after warranty ran out. Eden Pure does not repair their product. Unable to get a repair manual nor the location of a repair facility within 200 miles of my location. Bad investment, would advise anyone to avoid this product for one that you can get repaired someplace. Read several reviews after I purchased mine too late. Buyer beware.

I bought 2 EdenPure US1000 Heaters back in Nov. 2011 after doing much research on these type heaters. Bob Vila recommended them, they are purported to be made in the US, and they had what I felt was a great warranty of 5 years. I had to send both of them back the 2nd season 2012 for warranty work (1 for faulty thermostat and 1 for 1 of the heater bulbs went out). What was most upsetting I sent them back at the beginning of winter and when I called... I was told they would have to mail me shipping labels. Three weeks later... NO LABELS, and when I called they stated they hadn't been mailed, so the CS rep said they would send the to me in a PDF format. Bottom line it was almost a month of cold weather before I was even able to mail them back. When I received them...1 was working like new and the other basically only stayed at 1 heat level. But I didn't send it back because the season was over.

Our church uses 6 or more of the Gen3 units, and has for a while. One of the units started to blow cooler air and I volunteered to check it out, being an appliance repair person and working in materials testing. My review follows: The plastic cabinet is well buffered from warmer metal surfaces, and all covers have many screws to take out before you get to the wiring and 'guts'. The unit is nicely laid out in its wiring and easy for me to troubleshoot. In finding (2) quartz tubes bad (each bad one was a lower unit of a twin set installed in a copper tube). I found, what I believe, to be the cause of many of the heartaches with these units.

I have an old farm house with oil heat. It is cold and expensive to heat. I bought the heater about 4 yrs. ago. I bought a 5 yr.. warranty. It was for a cold upstairs bedroom. My son reported that it didn't work. I was working all the time and didn't take time to follow through. I thought my son wasn't doing something right. It went into the closet. I lost my job. I got the Eden Pure heater out. This is 4 years later & looked brand new. I called the company. I was told to remove the filter & turn it off for 45 mins. then turn it back on. There were always lights; but, nothing worked. My warranty was still in effect until Nov. 2014; however, I would have to pay shipping or pay them $29.00 for them to send me a prepaid label for shipping. I was sent a coupon for $298.00 toward an Amish heater. Nowhere did it tell the price for the heater. I went to the internet for information. It seemed to be another scam. I then looked up Eden Pure reviews and found this site. Now I am afraid if I spend another $29.00 - after I think about $400.00 the heater may work a week and quit again. I now have no job & don't want to further waste my money with a 1% satisfaction rating.

Money saved on my electric bill... yeah right! Me and my husband agreed that getting one of these heaters would help out. According to Eden Pure, it helps to save on your electric bill. Well, I'm here to tell you my last month's bill was $189.00. This month's bill after running the Eden Pure along with the central heat is now $254.00. My husband is semi-retired now and we don't have the income we had before. This is very hard on us paying these enormous bills; plus the fact we need our electricity (my husband uses a C-Pap).

We had to return a Gen4 last year and received it in April. The bulbs never worked. I called and explained this and was told a "complimentary" set would be sent out. They told me they were sent out on January 2, 2014. Today is January 23, 2014, and still haven't received. This heater is doing no one any good as it is. When I call I get put on hold anywhere from 20 to 45 minutes, and just get the runaround. I was even given a "tracking number", but the USPS said they had no such tracking number. I was very happy with EdenPure until this came up. I wish it could be resolved.

I purchased an EdenPure approx. two years ago. It worked for the first winter when we used it in our sunken den. Only at night and never leaving it running all day. The following winter it worked temporarily and shut down. We cleaned the filter and it began running again. I moved out of the house this fall and gave the EdenPure to my daughter and her husband to warm their sunken den. It lasted 2 months. He shut it on the other day and it beeped twice but won't cut on. Says they read online that tons of people have this issue. I felt bad because I really liked it at first. It's really a piece of crap. Does anything last these days?

I purchased two Edenpure heaters in October 2012. One of the heaters did not work at all. Returned it and was shipped another. I was very pleased with the way it was handled. The Edenpure 750 (the other one) stopped working three weeks ago. I called customer service and left a message. Three days went by without a call from them! I called again and was told to unplug it for 45 minutes, plug back in and turn it to the highest setting. Still didn't work. I called back again and was told I would be sent a bulb repair kit in about a week. Two weeks went by and I did not receive it. Called again and was told the operator that promised to send me the kit made a note of it, but did not put the request in! I was told they didn't have a repair kit to send me, but that there is a service center seven miles from my home and I could take it there to be repaired.

I just replaced my 4th set of Edenpure "quartz infrared" heater bulbs. And I have a box of dead Edenpure heater bulbs to prove it. The big SCAM is the advertised life of the Edenpure US-1000 or Gen4 heaters as printed on the retail packaging. Suarez Corporation Industries is advertising a 20,000-hour bulb life and a 10-15 year "service" life (website, printed literature and printed on carton) for both their Edenpure US-1000 and Gen4 heaters.

We sent our Edenpure Gen 4 heater back for a replacement. When the Edenpure company sent it back they sent it to our old address. We update this address when getting the information to return the heater. They customer service rep told us that they would have to pull the recording of the first call that could take 3-5 days. Then find the heater they sent out and try to get it back. When speaking to the customer service manager we got the same answer. So we have spent a lot of money on a heater that Edenpure has sent to someone else. Now we are out hundreds of dollars and no heater!

We had a Gen3 and it still works and we love it. Bought a Gen4 in 2012 with a 5 year warranty and it has quit. They will not honor the warranty because they say it was not bought from an authorized dealer. It was bought from Amazon.com. It takes a 15 minute hold time to talk to the customer service reps. Nowhere have I seen a dealer with a tag that says "authorized." The warranty doesn't mention anything either. Just says for Edenpure heater. I am so mad right now. Our family has told many people to buy these. Now we will tell many more people not to!

These heaters are advertised as great quality but are just garbage as even after 90 days of one burning up and getting a new one, waited for the next season and then plugged back in and in 90 days later it burned up again. Junk product junk company.

This is the 2nd time I had to replace my wall outlet. This time very scary. Almost burnt down my house. Always have had problems with this Edenpure gen 3 heater. I own another brand before I bought this one, 7 years ago, and have never had any problems with it, but the piece of **. Edenpure is junk. I will never buy another product from this company, and will be sure to let everyone I know these results. I would not recommend this product or company to my worst enemy. Poor products they make. Please note this product has been in the shop more than I have been able to use it since I bought it 4 years ago.

I bought the Gen 5 EdenPure about 5 years a go and have had absolutely no trouble whatsoever. I cut my heating bill in half. I liked it so much that I bought a small one to have beside me. It does a fine job. It is a little noisier than my big one, but most portable heaters do make a little noise. My son also has one and did have to send it back due to user error. It was plugged into a circuit that had too many appliances on it and it would kick the breaker. This is VERY bad for them because they MUST go through a cool-down cycle or they will fry the bulbs. He says the customer service could use a lot of work. They did send a replacement unit and paid for the shipping. His new one works great now that he plugged it into an alternate outlet with no other major appliances on that circuit.

I purchased an Eden Pure Heater a few years ago and was told I had a 3-year warranty. Recently I got one for my mother and was also told by the representative that there was a 3-year warranty on the same model. After having her heater for 1 month, my mother got her power bill and it went from approx. $150 to a little over $400! She immediately unplugged the heater and would not use it. I then called Eden Pure and spoke with someone in customer service who told me that there was nothing that could go wrong with the heater to make this happen so she put me thru to the service dept. but conveniently I was told by a recording that there was a system problem and I could not get through.

Because it's so expensive to heat with propane, we decided to try heating with the Edenpures a few years back..We now have 5 of them, 4 of the classic heaters and 1 personal heater... We use 2 heaters in the house and one in our studio. One of the classics and our personal heater no longer work after only a couple of years. We loved these heaters at first. They really do put out a lot of heat and keep our house warm in our freezing cold winters..The heater in our studio, which has no other heat source, also keeps it in the 50s running on low... Turning the heater up quickly heats it to a comfortable temp... For this, I would rate them a 5...

I purchased and older Edenpure about 3 to 4 years ago. I have had this problem ever since I purchased this unit. I turn it on, the fan blows warm air and when the room reaches the desired temp, the fan kicks down a notch and a small warm air flow continues. This is what I think it should do but after a few minutes the unit starts blowing cold air. I have turn it up one notch and the fan kicks off (stops blowing cold air) and then I can turn it back down to the original spot I had it in. A few minutes later it does the same thing again. It seems to be fighting against itself. Why does it do this and is this normal? Also, It has not been that cold in my area this year and my electric bill normally runs around $90 in the winter but the past 2 months it has almost doubled to $170.

Called them and their reply was plug was not seated in outlet tight. I replaced plug and outlet and it burned out again in another season. I installed a heavy duty plug and the terminal got stuck in outlet when I pulled it out. Edenpure scares me and does not back their product

I purchased this heater three years ago. I got it to put in a cold bedroom. Only when company was coming. I turned it on for about a week and it just stopped! I called and did everything I was told to do. Unplug and let it cool down, re-plug and turn it on, still did not work. I re-called EdenPure, after being on hold 15-20 minutes was retold the same thing re-did this it still did not work. Heard the 3 beeps and did not come on after much arguing and made to feel like I had no skills or brains and on the phone forever with the rep. Was told to mail the heater back. Went to UPS where it cost $60.00 to ship it back.

Eden pure 4 - Used it the first winter and 2 months later it blew cold air, called, they told me to return it. It was under warranty. What a joke... Had to pay shipping. They sent a refurbished one. Worked a short time... paid again to send it back. Worked again for a shot time...Sent it back again and of course paid shipping. They sent another refurbished in late March. Winter was over, too late to use. Opened box in October 2013. It worked for 4 days. This time they told me they would send the bulbs so we could repair it. Took almost 4 weeks to get the bulbs. So we will see how long it works this time. Over $600.00 down the drain. Will never again buy one nor will I recommend anyone to buy one!

I was running the Edenpure and experienced burning eyes, sore throat, and when I swallowed, tasted something metallic and also a weird kind of headache. It felt like I was going to pass out. Me thinking carbon monoxide poisoning, I unplugged everything running. My primary oil heater was not running at the time. I opened all the windows and I put the Edenpure out on the porch and left the house for several hours. When I came home, everything seemed ok. The next day, I brought the Edenpure back in to see if it really was the problem and it works but in about 15 minutes, the same nauseating experience... 300 $$ down the drain. The Edenpure sits out on the porch and this is just a warning to people considering buying an Edenpure what they're in for.

I purchase my Edenpure from Sears. I used it for 2-3 months in winter of 2011/2012. I tried to turn it on fall of 2012 and it would not work. Sears said they can't help me and told me to call Edenpure for warranty help. Edenpure gave me the runaround.

dbl2000-dz1 fireplace - Product stop working. I have been six weeks trying to resolve this issue. Resource partners is not a customer friendly business. I will never buy another Edenpure product ever again.

I bought the Edenpure heater from Costco for an amazing $280 thinking that it must be crazy good. Well, the first one worked for ten minutes then the fan stopped and the heating element must have got too hot because it got real hot, smoked and stopped working. Returned it, got another one that was on for about twenty five minutes until it just shut off to never work again. I'm returning it and spreading the word. CRAP!

I purchased the Edenpure3 heater in 2009 and it heated my living room the 1st winter. Then the next winter, it heated the space in front of me only and blew the socket out of my wall. I am a single woman and live alone. I did not use it again until this year and my electric bill tripled from one month that I used it and it blows cool air. The bands are no longer orange. It's Junk. We had two relatively mild winters, this one (2013) is a cold one.

Winter 2010, I purchased a brand new Gen 4 from the Eden Pure store. It didn't last out the season and I felt forced to return it in order to justify having spent around $360 on the original heater. The replacement came without a remote. Now, two years later, I'm ready to give it away. I have come to the conclusion that there is a basic design problem with the thermostats of these heaters. But also they are made without an actual temperature setting. It's just dots up or dots down. I am amazed at how many times I walk by the heater and it is blowing cool air! I'm planning to give it to the thrift shop... I recommend: I have heard of similar heaters available at certain hardware stores (be sure to buy on sale) that have time settings that you can program your heater to come on at 4:30 a.m. and the house is warm when you get up... and with temperature settings for their thermostats in degrees (numbers -- not dots).

I purchased this item in 2011 and used it that winter and then again in the winter of 2012. I got it out to use it this year 2013, plugged it in and turned it on. It was warm for about 10 minutes and then became like an air conditioner, blowing cold air. Has done that again on three tries. What an expensive product for little use. Very disappointed in this item.

What a piece of crap! Purchased the gen4, brought it home and it made loud squealing noises. Took it back to the place of purchase, and exchanged it for another. The sales rep did not appear very pleased. The second one didn't make noise, but doesn't produce much heat while running nonstop on highest setting. I WOULD NOT waste your money on this. Buy one of the very less expensive brands such as Comfort-Aire. Great heat, quiet, and very much less expensive

I purchased an Edenpure Gen 3. I had used it less than 60 hours when it stopped heating. To replace the bad infrared bulbs will cost over $100, plus the original cost of $300. I estimate that my cost per hour of use to be over $6.50, not counting the cost of electricity. I will not have it repaired. I will junk it. It was out of warranty when it quit. Also, I spent over 2 hours (3 calls) before I reached a service rep. Some business!

Have had this heater for 2 years and I have not had a single problem with it. Ran it all last year all night long and it kept my bedroom exceptionally toasty. I am currently using it again this year and have not had a problem yet. Other reviewers have stated that the cord gets hot, but I have not had a problem with that. I am not sure which model they have - mine is the lower end model.

I have bought 4 Edenpures and have had to change the end plug on all 4. Seems the end plugs overheat. The dealer where I bought them said no one else has complained about this. It seems very unlikely. The cord gets hot, the plug end gets hot, and the wall outlet gets hot. It still puts out heat but I'm afraid to use it. I would not recommend them.

We purchased this unit online two years ago and it worked the first year although it wouldn't heat the area they claimed. The second year it quit working. I contacted, try to contact Edenpure where we bought the unit and they do not handle warranties, a third party does. Unless we have the original sales receipt they will not provide any support. We found the receipt and emailed it to them. We have still not heard back from them. Now I have a piece of junk. Please don’t waste your money paying inflated prices for this. Go to Northern Tool or Sam’s and buy an extended warranty. You’ll come out cheaper and have an equivalent product.

Edenpure Gen IV - The heater blew our circuit breakers many times during the few months that we tried to use it. The manual is hard to understand and has no troubleshooting section. It says nothing about replacing the bulbs ($97) when they blow, which can apparently be often. Now it blows only cold air. It also used a lot of electricity. Is there a class action suit?

I'm a single mother living in a 1924 stone house. So when I've seen this product advertised and it said it would heat up about 1000 sq ft home which was the approximate size of my home, and save me about 30-40 a month on heat bills, well I got it and it worked about three months and then nothing but cold air came out. I called and got the runaround, send it back and so on. After I read all the bad reviews, I decided not to waste my time and money. I made just the first payment on it and I will NOT pay the balance!! Come after me or just come get the piece of junk.

This Edenpure Heater lasted one and a half winters and stopped heating, called Edenpure and they told me there was nothing they could do unless I wanted to pay all for parts and labor or buy another unit. I will never deal with these people again, paid $397.00 for this worthless heater. Now all I have is a piece of junk, would advise everyone to avoid these heaters like the plague, have had a 30.00 Lasko Heater for 6 years and it still works like new. DO NOT BUY EDEN PURE HEATERS. They are high priced JUNK, and have terrible customer service.

We purchased Edenpure 2009. It worked for us for 1 1/2 winters. We were very disappointed. We spent close to $400.00 for the unit. We would never buy another one.

I purchased an Edenpure 100 square ft. heater for my wife's den. The first month using the regular heat instead of emergency heat, the bill dropped over 160 dollars. After that it seems the heater wasn't doing a whole lot. I contacted Edenpure and ordered a 1000 square ft. heater and about 3 months after use, I noticed when walking by that the heater was running all the time even when turned off. I sent Edenpure a copy of the receipt and they say I purchased the new heater from another company. I would have my attorney sue them but it wouldn't be worth it. I put both of the heaters in the basement and do not use them. I don't want to burn the house down. I will never buy another Edenpure product.

Hasn't been cold enough to use but gave it a try this morning. It sounds like a loose light bulb in a lamp. It ran for 5 minutes and crapped out!!!! Very disappointed after reading all the complaints on this site. I unfollowed Bob this morning for recommending this item.

Do not waste money on this piece of junk! We have two of these heaters and they did not even last through the first winter. The heaters do not heat up to a thousand square feet as advertised on TV. It is false advertising. The heaters would blow cold air instead of warm air, and now the company wants a fortune to get them refurbished so they can sell them to someone else and disappoint someone like we have been. The heaters are not cheap to begin with and then for them to not work is pathetic. You can go to a local store and get one for a quarter of the price that actually works and lasts longer than one winter.

The original unit was fine. When the bulbs burned out, they sent me a refurbished unit that was older and not as efficient. Do not purchase.

I own 3 of these heaters - 2 Gen 3 and a personal size. I have had the personal replaced once and the Gen 3 have both been to the authorized repair facility for fixing. One of them, let’s call it the dangerous one, shorted out when I plugged it in out of the box. The other ran for half a winter and quit blowing hot air. After repair, I brought both home and when I plugged in the dangerous one, it shorted out immediately so I took it back to authorized repair shop (200 mile round trip); and after waiting 5 hours, it was fixed. It worked fine for most of this past winter.

I bought the heater in the fall of 2010 and after 1 winter, it started to only heat on 1 side. Shortly thereafter, the other side failed to heat. There was no mention of having to replace any parts after such a short time of usage. I feel so ripped off. Word of mouth is the best advertisement and you will not get any good recommendations from me. So sorry I bought it. Something should be done about it.

We placed an order with EdenPure on the TV as the ad stated. Before we got our heater, we were being billed and when I tried to pay off the balance early, they returned my check and said that I just owed them one monthly payment. In other words, I could not pay it off early. Now, they are hounding me for payment. I don't feel they have that right if they returned my check to me (which was good). Then there should be no issue as to whether I could pay it off early or not? If you want your money, take it. Why do you have to have it in installments when you can have it all and be done?

Is there a class action law suit? Edenpure should change their name to Pure Ripoff. I purchased this crap in the winter of 2011. It worked for one winter. In 2012, there was no heat, nothing, but cold air. What product lasts for 6 months? Why should I go through the trouble of finding someone to repair it or making phone calls to their customer service after 6 months of use? Stand by your product Eden. The heating bills from the usage were $1,000. Do not buy this piece of junk.

I purchased a heater and it quit heating just when the warranty expired. Bummer.

USES A LOT OF ENERGY - We got an electric bill for $1000 for a month. We never used so much power in a year.

In a little over a year, I've had two new Eden Pure heaters and one refurbished Eden Pure heater and I am still without a working heater. And may I remind people that you do not use a heater during summer! Eden Pure customer service department does not contact you when your order to repair or replace this heater is not being processed because of their mistake in taking information or give you wrong information even though they have your phone number and address. They have a lot of fine print that you do not know about until you receive this heater or have a problem with it. You will never get your money back even though it states 100% satisfaction guarantee. This heater has cost me well over $2,000 to own because it does not work and you believe what they say that you will have your heater or part within 2-4 weeks. Instead, I have gone all winter with a heater that does not work, and Eden Pure does not care because they already have your money!

I have both the EdenPURE USA 1000 and GEN 4 models. Both units are identical in every part and both have 5 year warranties. Since they were purchased in October, with this now being April, the USA 1000 has had all three elements replaced 3 times and the GEN 4 once. The warranty center was easy to deal with and happy to replace the bulbs, but we were down with no heat for a week each time they had to be sent off. I ended up tearing one of these elements apart and made an observation on why they are prone to failure.

I purchased an Eden Pure Gen 4 in late Oct. 2012. When ordering by phone, I asked the question: how much will it cost me to run the heater? They told me about a dollar a day. The truth is, here on Long Island, NY, it cost about 50 cents an hour to run. I'm better off keeping my heat on low. My electric bill went up more than 50% a month. This is unaffordable to run and a big waste of money. I can't get a refund because it's past 60 days. This is false advertisement and Eden Pure won't help me at all. All they could say is “I'm sorry”. I'm sorry I purchased this and hope people see these reviews before making the same error. Save your money. Stay away.

I purchase my Edenpure from Sears. I used it for 2-3 months in winter of 2011/2012. I tried to turn it on fall of 2012 and it would not work. Sears said they can't help me and told me to call Edenpure for warranty help. Edenpure gave me the runaround. It is now March of 2013, no help. I suppose if I'm fortunate enough to get it fixed, it'll be summer and I will not need it. Huge upset in both Sears and Edenpure. That may not be a lot of money to both Edenpure and Sears but it was for my family of 6. I bought another from Tractor Supply and Lowe's, and both machines are still working great. I am a business owner myself. I can't imagine treating people this way.

This heater is the final of four - five heaters - last Gena 4 bought early in 2012. This heater was one of five as I recall and returned three or four. The first gave away to a family member in another state. Of the ones that I kept, none worked very well and only a short amount of time from what was expected from the price paid. All purchased through the parent company, except one, which was purchased at a local retail store (cost approximately $400+ as best I recall). They refused to deal with me and would not return my money; therefore, I had to go through the company again. After the last one to be returned, it too only worked a very short time. I told my son that whatever happens, I would not return another. I had had it! I would take my losses and consider it lesson learned.

They told me I was a preferred customer and would get a discount. I went online only to find that Edenpure inflated the price only to deflate it to me to make it look like they were doing something for me. Their distributors offer the same thing not being a preferred customer. Edenpure themselves lied to me and I’m upset. Edenpure practices false advertising and should be addressed by the authorities.

Our Gen4 heater was given to us as a gift. It worked well for the first Winter of 2011. Last Winter of 2012, it was abnormally mild and we used it very little. I then started to notice the fan had only one speed and was consistently on instead of the variable speed it used to have during the cool down or heat up mode. I finally removed the back panel to reveal the infrared bulbs, one was broken and the other just didn’t seem to work. I went online and purchased two bulbs. It started without a hitch, and it got nice and warm for about 90 seconds; then it crapped out. What a waste of my $69.00. I’m glad I read so many reviews before I sink any more money into it.

I have an Edenpure that was built in approximately 2006. It worked for one season and then stopped. The service area was difficult for me to go to, but I did take the heater there and ended up going back three times. I got the heater home and it did not work for more than a couple of hours. It ended up in a corner of the house somewhere holding a vase or something, and then this year, I found a new place to take it for service. So far I have taken it in twice and I have asked for the board to be replaced. I just received a call that they are not going to replace this part but replaced the thermostat, which is what the first place did, and they claim it works for them. But they are not testing it overnight. This was the most expensive piece of nonsense I have ever purchased.

Ours broke again and I took the receipt of the refurbished unit in January. The warranty does not state the initial purchase date. They told me I must not be comprehending the warranty. I then asked to speak to a supervisor and it will take 2 hours to call me back. Why? The guarantee states 60-day satisfaction from receipt - no questions asked! I want my money back. I'm not going to keep going through the maneuvers of every couple of weeks or months replacing with a refurbished unit. You buy something new and it breaks, you should get another new one in return!

My EdenPURE GEN4 heater stopped working and I called to have it replaced and that is when the real problems started. I have been waiting for over 10 days for a return shipping slip from BioTech. I would not recommend buying an EdenPURE. Winter will be over before I get my heater replaced and that is not right.

I used the heater for for less than 12 months total. Yesterday, it just stopped working. I am very disappointed in the heater. It seemed to work as advertised, but just after the warranty expired, it quit working. My mother owns two of these heaters. She is gathering all her paperwork and warranty info, just in case hers breaks because we bought them close to the same time. I think you should replace my heater free of charge. They are too expensive to just last only 12 months.

My grandma bought her heater in 10/2012 before it got cold. Then in December, she started using it. After about 6 hours of use, it just quit working. So we had to wait for a shipping label to be mailed to us so she could send it back. Luckily, she saves the boxes from everything. We just got the heater back today & it works. However, the top has a big crack in it that wasn't there when we sent it out. I called Customer Service & they tried to blame it on UPS but the packaging was not damaged so they sent it to us damaged. Now, we have to wait for another shipping label & send it out again. By the time we get it back, winter will be almost over & grandma wasted $300. She is very upset this heater has been nothing but trouble. I wish I would have come here and read the reviews before she purchased it. Really, she just wants her money back at this point but that's not going to happen. Live & learn, I guess but when you are on a fixed income, $300 is a lot of money to throw away.

Do not buy an EdenPURE Heater. We are on our 3rd one in less than 3 years and we have had so many problems. The current one needs to go back as well because you cannot adjust the thermostat. However, we hope it will last through this winter season. Every time you send one back, you get a refurbished one. The last time, I complained so much that the manager swore to me that once they saw the broken unit had shipped, they would immediately send out another unit. That did not happen, so she lied. They did not send the refurbished unit until they got the broken one back. These units are not cheap so we would never invest in another one. We will take our chances on a cheaper model from another manufacturer. Good luck if you buy one, but don't.

We purchased an Eden Pure heater because it stated we could save at least $30 a week on our heating bill. I have a gas furnace. I was expecting it to not come on as often. It was not the case. But here is the best part... It does not save you money; it costs you a lot more to run it. For example: 2 billing cycles, average same degrees outside as last year. Let's compare therms. Last year, 379 therms were used with just using my furnace. This year, for furnace and Eden Pure heater, 1936 therms were used! This heater has been unplugged and will not be used again. I had 2 months of excessive therm use and am out of work and cannot afford the cost. That is why I bought the heater, to save money! Also, I cannot review this heater anywhere online to inform other people because all of the sites to review belong to Eden Pure!

I have two EdenPURE Heaters. The older one which is now out of warranty, just melted the entire front of the heater on 1/18/2012. Luckily, the wife was at home to shut it off before it burned the house down. The second one which is still under warranty recently had to be sent back because it quit heating, element went out. Company did replace it but one of the requirements was that it had to be returned in the original shipping container. Now, who keeps the box from any thing. Lucky for me, a friend of mine has just bought one of these heaters and still had his box. I will never buy another one of these heaters again. I do not feel safe leaving it unattended, for fear it will burn the house down. Overpriced, doesn't heat as well as advertised.

I bought an EdenPure heater on 10/1/12. It worked about a month, then would blow nothing but cold air. I sent it back. They sent me a replacement. It lasted 17 days before it quit working, just blowing cold air. I contacted service and requested a refund of my money. They said there was nothing I could do but return it for repair. I think they are selling a defective product and think the consumer affairs division needs to look into this ripoff.

I purchased three Eden Pure Gen 4 heaters. All of them worked for only a short time and then started blowing cold or barely warm air. One at a time, I returned them to Biotech Research in Canton, OH at my shipping expense! They sent me refurbished ones, and 4 months later, they began the same thing. The company sent me one set of lamps to replace one heater and told me if I wanted the others repaired, I would have to pay $56.00 per set for the bulbs! What a ripoff! I will tell everyone who asks to not buy this product. So far, I've been out about $650.00 for the heaters and shipping to return them. Except for the one I replaced the bulbs on (just yesterday), they don't work!

I purchased the personal size on 12-10-11. I sure thought this heater would last longer than the 5 months of use. It just stopped working. It stopped working on 12-20-12. What kind of quality is this, I ask. I only used it about 20 minutes in the evening in the bathroom to keep it warm when I showered. Do they stand behind their products?

I've had my Eden Pure for 3 winters now, it worked good for the first, but cold air since. I replaced the bulbs ($60) and then it immediately overheated and shut down, now there is nothing. If you want a good one, buy a Heat Storm. It's half the cost, $199, and local retailers (no shipping to deal with). It works better than the Eden Pure ever did.

We purchased an Edenpure heater after seeing the advertisement on TV - Bob Vila who we thought trustworthy. I say that because of what has happened since our purchase. It worked good for the first year (which we only used very infrequently once or twice a week for a few hours during the winter months). The second year we thought, let's buy the newer model for our Great Room, since the smaller one worked for the guest room. This year (2 years later) we got out our Edenpure - and turned it on and nothing, there was no heat, no blowing fan. I called Edenpure. They quickly told me the unit was out of warranty, but I could buy a warranty for $125 which is good only for 90 days and they would fix the heater. What the heck is that? My electric bill has not gone down, as a matter of fact, I did a comparison and it went up by $30 a month with this heater in use. What a ripoff. Do not buy this. Any class action lawsuit? Count me in.

I purchased a Gen4 EdenPure heater last May. It is now December 14, 2012 and I have not yet received it. I have gotten the runaround and excuses from email and snail mail inquiries. I was even told I purchased the heater in 2009 and not only was it out of warranty but parts are no longer available for it. The Customer Service rep told me on the phone that my heater had been sent to SC. I live in Tennessee. I contacted the people who live at the address in SC, and I was told the heater was delivered there around the first of June, that they still have it, and I can have it if I come and get it. They say they do not want to be bothered with the hassle and expense of forwarding it on to me.

Warning! Potential fire hazard. I purchased several Edenpure over the past several years and maintained and used them properly. This year, my daughter took it to college. The front face of the Edenpure warped from the heat. I contacted Edenpure about the potential fire hazard. They informed me that it was no longer within the 3-year warranty and I need to send it in for repair at my expense. Poor customer service and not willing to risk my daughter's life! Throwing $400 into the garbage.

My father and I bought 2 Edenpure heaters (USA 1000) and they both worked very well until they started blowing cold air in just a couple of months. We sent them in and they were returned refurbished. A couple of months later, guess what happened? Cold air again. The Customer Support center was certainly useless! I am absolutely done with this company. What a ripoff.

Today is Dec. 3rd, 2012. On October 25, 2012, I got out my EdenPURE heater that I got last year on Nov. 3, 2011. I plugged it in and nothing happened, so I called customer service center. I told them what was wrong so they told me to return it, so I did in a week. I got a RFB one that was scratched, dented, and dirty, and the back panel was cracked with several pieces in the bag it came in. I got right on the phone, called customer service and told them what was wrong. They told me to call FedEx who delivered it. I said, "Why? If it’s broken, they dropped it." And I said, "No way, the shipping box is fine." Someone in your factory sent it that way. It took 2 weeks for a replacement to come and guess what, it doesn't work at all. I'm getting on the phone after I'm done with this letter and I'm telling EdenPURE I want my money back or I will sue you.

We have had the Eden Pure heater for a couple of years. We are very disappointed in it. You advertise it "will cut your electric bill." Our electricity cost more than double when we used your heater. Also no filter came with it. It does heat our small bedroom well, but not the living room. You have to sit right in front of it to keep warm, when in a larger room. I will never buy another one.

I doubt if anyone will read this, but what the hey. Maybe I need to vent. Just got another Edenpure flyer in the mail today and it reminded me once again of what idiots you think we are. My husband and I are both retired and living on a fixed income. I was really impressed with the hype on your heater, supposed to save us money on our heating bill. We bought your product and was actually very impressed. It did the job very well and we recommended it to many of our neighbors. Well as things usually happen, the thing quit working days after the warranty was up. But we're good people, have faith in our fellow man, ** dumb as a bucket of rocks. So when we got a flyer for even a better one, we jumped on it. We figured the first one was simply a lemon.

Anybody who's thinking of buying an "EdenPURE" heater, please reconsider. They cost around $400 & they're nothing more than an extremely expensive blow dryer! I bought one & it doesn't even heat my travel trailer, which is only 12 x 30. Without even knowing I had bought one, my sister-in-law purchased 2 this week & both of hers are blowing cold air. They're not worth a crap! When you call the # to complain or ask about sending them back, they keep you on hold for over an hour - at least that's what they did to her. She has 2 young girls, an older daughter & a young grandbaby. $800 wasted hoping to heat her small house this winter for her & her children. Makes me sick. It took her forever to save that money.

Several weeks ago, my husband, aged 83, ordered an EdenPure heater from an ad in the local newspaper. Last week, EdenPure called my husband and tried to "upgrade" the order to a more expensive one. I called the company and was assured that the order was not processed yet and was not entered on his credit card. I cancelled the order outright, and I was assured the order would not be processed and that they would cancel it and not to worry. Today, we received a package from UPS, and my husband took it in our house. When I looked at it, the label said it was from the Fulfillment Center in Canton, Ohio and it was stamped EdenPure on the box! We will not open the box, but what can we do? We have read articles stating that the stove heated because it was plugged into an electric outlet and people's electric bills went out of the roof while the thing was plugged in! Please help us.

Last year, my grandparents bought my family and my sister’s family each an Eden Pure for Christmas. It worked great that winter. But this year, we both pulled them out, and within one week, both of our heaters were blowing cold air. For $400 plus dollars, one winter's worth is not enough.

My boss at work has one of these (USA 1000), and within 2 months of use, 3 hours at night for 3-4 nights a week, the heater started blowing out cold air. Being the unit is way past the 5 year warranty, I decided to open the unit and see why it wasn’t heating. Opening the case and finding the heating elements, I’ve seen 2 were blown and the end caps were broken off. So I’ve done some research to find parts. I found this page and seen all the negative reviews, so I dug around a little more by going to the BBB website in Ohio. The BBB has a nice bit of info that might interest everyone which includes owner names, lead customer service names, addresses and phone numbers. I’m having my boss get an actual heater from a company local here so the returns or repairs will be done on a timely manner.

I purchased 2 Gen4 heaters and used one a good bit for 3 months, and the bulb burned out. I sent it back for replacement. The second heater wasn't used as much, but it didn't make it 5 months before the bulb burned out. The Replacement heater lasted a couple of months, and the bulb burned out. I would say that the heaters worked for me, but the bulbs sure didn't last! I wouldn't recommend ordering these heaters. I don't live in an area close to a UPS or FedEx store, so getting them shipped back again is not going to be an option for me. I need something I can depend on.

My 90 year-old Grandma bought a Gen 4 last year (2011). The heater worked last winter and worked well. This winter she turned it on and it worked for approx. 2 days. Since this unit is so heavy, I figured this would be expensive to UPS back to Edenpure. I thought I would take it apart to check on the heater element or elements to see if I could fix it. This heater has 3 bulbs and all 3 were bad and 1 had fallen apart!

A little bit of "inside" information about all those Suarez Corporation Industries Edenpure "heaters" blowing cold air seems to be in order here. While the advertising copy on the outside Edenpure US 1000 box touts a 20,000 hour life for the heater bulbs, I have yet to see a set of bulbs in a US 1000 (or Chinese made Gen 4) last more than 400-500 hours of use. Based on what I know about the testing (SCI/Pinnacle did NO testing at all during product development and relied on Sylvania's product rating), I suspect the rated life (20,000 hours) is for operating the bulb in still air with infrequent on/off cycles. After several heat-up/cool-down cycles in the US 1000 heater, the bulb seal opens up and then the bulb gets a small amount of oxygen every time the temperature cycles, resulting in the nichrome wire filament oxidizing to catastrophic failure. (bit of a spectacular light show when it starts arcing) At least the quartz tube is sufficiently thick to contain the light show in those last 20 seconds of bulb life.