Dacor Appliances Reviews

Horrible. Our freezer stopped cooling in November, now the fridge is not cooling. It's May and we still have no repair. Spent over a month trying to contact Dacor. They send a guy out a month later 2 months no freezer. Then he replaces something, then the fridge does not work city maytag has been out 3 times. On april 4th he ordered a new board panel. Still waiting for the part. 7 months no fridge, no freezer.

PLEASE DO NOT BUY ANYTHING DACOR. They do NOT stand by their product. I purchased a Dacor built in refrigerator/freezer columns DRR24980LAP. The freezer had to be repaired 5 months after install. The refrigerator’s cooling system has failed THREE times in 2 1/2 years. Dacor refuses to follow the lemon law and replace my refrigerator column. I have lost hundreds of dollars' worth of groceries.. They won’t even transfer me to a supervisor. It’s like dealing with a criminal organization. I think I will stay a class action lawsuit against the company. Seems they don’t follow the law.

Purchased high end electric convection/induction range by Dacor. 5 years later the oven relay control board failed and neither Dacor or Samsung continue to produce replacement parts. They tell me the original and redesigned Samsung parts our out of stock and no plans to remanufacture. The unit is junk and has to be replaced. Manufacturer say too bad. My opinion don't purchase Samsung appliances. They suck at reliability and customer support.

Avoid Dacor. I purchased a Dacor dual oven/microwave expecting premium quality. Instead, I ended up with a unit that doesn’t work at all. The touch screen responds to everything except the “Start” button — which makes both the oven and microwave completely unusable. I went through the proper channels: reset the unit, scheduled service, and had parts replaced. None of it fixed the issue.

I have a double oven/microwave unit. It's approximately three years old and I've replaced the mother board twice. The unit does not heat consistently rendering baking a very frustrating experience. Would absolutely not recommend purchasing.

I purchased a Dacor dual fuel 30 inch range in November of 2021 that was installed in December of 2021. The product number HDPR30SHGH. The glass touch screen stopped working and Dacor referred me to A-Ok who initially scheduled a service appointment and then they cancelled due to the fact the parts are no longer available to repair this less than 5-year-old range. The oven component of this range has been used no more than 30 times while the cooktop has been used no more than 200 times as this is in our mountain house which is a second residence. How can a less than 5 year old range no longer be serviceable? This doesn't occur with Wolf or Sub-Zero products.

My wife and I moved into our apartment two years ago, with brand new Dacor appliances. I have never had as many issues as I’ve had with these. The oven had to be fixed, the ice machine is broken, the microwave makes noises, everything seems to be falling apart. Within TWO years. They may look nice but they are horrible appliances.

Horrible range! Have to have it serviced every year! Temperature is uneven, the igniter breaks every year, which is costly and gas escapes frequently! Would definitely not recommend it!

Bought a brand new Dacor refrigerator and the icemaker went out after two years. Call Dacor and none of the authorized repair companies would come out to my location. I’m only one hour outside of Austin Texas. Ice maker not working definitely. Going to switch to a major brand since Dacor was bought by Samsung and use useless.

Customer service is useless. Already doors are shifting rubbing together, drawers crooked. $18,000 for a piece of crap. I wish I would have gone with a different company. On hold for 25 min. Didn't receive $1,400 rebate. Been 4 months and says, "Oh you do wrong serial number." Asked me to put out built in fridge and look in back lol. NOT gonna get killed due to lack of education! It's top heavy and is very dangerous as the installers notified me never pull it out..