Dacor Appliances

We spent about $30,000 on our kitchen appliances and have had to have almost all of them worked on over the last few years, including repairs on a cooktop that cost almost as much as the cooktop did originally. If you don't want deal with a dishwasher leaking all over your floor and into your basement, a freezer that trips your breakers all the time and needs a new compressor, a fridge that randomly alarms in the middle of the night for no reason, a microwave that has cheap plastic parts that break all the time, and a cooktop that barely works to begin with and ends up needing $3000 in repairs just to get it to barely work again, then I'd suggest staying away from Dacor.

I bought all my appliances from Dacor in 2021. Since then, my refrigerator has failed and needed a replacement, my stove has needed a replacement and my dishwasher had two services done, replacing parts and wasn't able to be fixed. I was offered a replacement or refund. Of course with all the trouble they have caused me I asked for a refund. This was over 2 months ago!! Countless phone calls, people reaching out through email with the same questions. They have the worse customer service and system, you have to repeat everything every time you call and nothing gets resolved. I would definitely recommend to avoid the hassle, get another brand!

Terrible service. I originally bought several major appliances about 20 years ago. Dacor was a true quality organization at that time. I recently needed to replace my microwave. They required 100% payment in advance from their dealer (Westwood Appliance). Two and a half months from the date of order/payment, neither Westwood Appliance nor I could get any effective communication from Dacor (there were approximately 20 calls and emails).

Their cooktop which is supposed to be a high end one failed the bubble test performed by their own subcontractor. Their customer service tried to imply that we were exaggerating and never took our claim that the situation is dangerous and needs urgent care seriously.

Our builder and us purchased a $16,000 appliance package from Dacor. After a few months, our induction cook top stopped heating. We contacted customer service, and after three months, three visits, and being bounced around on the phone for hours waiting for people to call us back (which never happens), it is still not fixed or replaced. I would never suggest someone to purchase these appliances. First, because of the appliances, unreliability, and second for the horrible customer service.

We remodeled our kitchen last year and our interior designer specified Dacor as a "high end" product. We purchased a new Dacor 36" refrigerator (DRR36980RAP) and 24" freezer last year for about $14,000. They were installed about a year ago. Save your money and do not purchase Dacor refrigerators. They do not work, and customer service leaves you hanging. In mid-October 2022, two problems developed. First, the refrigerator door started opening on its own. Worse, the refrigerator stopped cooling and the interior temperature was over 60 degrees Fahrenheit. The service tech told my wife that the door opening was caused by a defective circuit board. He came back on October 28 to address the lack of cooling. He told me the refrigerator didn't function because there was a leak in the system which carried the chemical that cools the refrigerator.

I could write a small novel about the experience with my two Dacor Renaissance kitchen stoves. I purchased a 30" Renaissance and a 36" Renaissance stove with a combined cost of $14,000. Pro====Beautiful to look at- they looked amazing in our historic stone house renovation in Vermont. Con====A nightmare- full stop. I am putting these two stoves out on the curb. They look perfect YET have literally no value. These stoves had door hinge issues, oven temperature issues and now have no ability to be serviced. No techs- no parts- no appliance dealers carrying them anymore.

BEWARE! There is not one inch of stainless steel on this Dacor cooktop, despite its name and its owner's manual both claiming it is "Stainless Steel." But as soon as you clean it with "an approved stainless steel cleaner," as the manual advises, you will see scratches and distortions appear on what they claim is stainless steel. Using the same cleaner on my actual stainless steel appliances makes them shine and does no damage, so Dacor is 100% fraudulent with this product. And I just spent over $2,000 on this cooktop and installation for my new home, and it looks like trash after the first week. Even the Samsung/Dacor tech who came out on a service call told me, "This isn't really stainless steel, it is only a kind of finish." Sadly, Dacor will do nothing to help and they take no responsibility for false advertising. And they continue to lie to customers and advertise it as "Dacor Transitional 36" Stainless Steel Natural Gas Cooktop." Lousy product + lying company = the Dacor experience.

I redid my kitchen in 2019 and ordered a whole Dacor package because I liked the steam oven function in the 48" modernist range, the look and the feel of the appliances which felt sturdy, and the sleek system additions. The refrigerator in particular was beautiful inside with a camera and glass and stainless interior which looked and felt much better than the subzero. HOWEVER, my oven broke within a year, I couldn't use anything but the range-top because when Dacor sent someone to fix it under warranty the tech broke the whole system and it took another 11 months before the issue was resolved by replacing my entire range.

Buyer beware! The Dacor 4 door refrigerator, model # DRF427500AP falsely lists wifi capabilities with a camera. Specifically listed under the product features "IQ Remoteview Camera and IQ Remote Diagnostics (wifi). It is also in the actual product manual, however, after purchasing and having the fridge installed, I was unable to connect. I called Dacor customer service and was told this refrigerator does NOT have the ability to connect to an app or wifi. In disbelief, I called the SmartThings service line (the Samsung app) and was also told this refrigerator is not capable of being connected to the app. Dacor FALSELY ADVERTISES wifi and camera connectivity.