Dacor Appliances

To all prospective DAICOR customers, I would like to share with you my experience as an owner of DAICOR refrigerator. For the past 9 years we have constantly had issues that require the need of an authorized repair and originals parts for the unit, not to mention how costly the services are, and parts on top of that they never are in the stock, so we have to wait weeks to get it repaired. Currently we are waiting for a part almost 9 weeks. They simply do not have the parts and they can’t even say when they are getting them back! So please be aware of this before making a purchase, the customer service is horrible or not existing, it is expensive and the frustration of having a custom made unit that does not work is the worst and not worth it!

On May 1 ordered a 11,000.00 custom panel ready refrigerator from appliance connections in New York. They deliver and set up our refrigerator 5 days later, everything was ok except the icemaker didn’t work. So I call the Appliance Connections several times getting nowhere and then decide to call Dacor. After a month they send a repairman who just replaces the icemaker, doesn’t check anything else. Well it still doesn’t work, weeks go by and they send a repairman 4 hours away from me to replace the icemaker. Again, doesn’t work and another week goes by and they send him again to replace the celenoid and circuit board. Still doesn’t work, 2 plus weeks go by and they finally agree to send a replacement. Now A&M delivery after another week, sends 2 men to install the refrigerator but realize they need 3 men.

Our oven electrical panel went out, $2500 to replace it. BUT the kicker is the tech trying to install the panel can not get any support from Samsung (who now owns Dacor) to solve the issue. The new panel is not turning on, just flashing. We’ve been at this for 6 weeks, replaced new panel with no improvement, they have been back 3 times and the install techs are frustrated because they can’t speak to anyone to get guidance. Do NOT purchase DACOR!

Our Dacor wall oven recently started burning all the food and so I contacted Dacor only to be told my appliance was out of warranty and provided me with the contact info for the authorized service company in my area. I contacted the company and a technician said that the baking element had gone. An order was put in for the part which would take around 4 weeks to arrive. Weeks later I contacted the company and was told the part was on its way, only to then be told after 4 weeks that the part has been discontinued. Frustrated I contacted Dacor again only to be told that the company had been taken over by Samsung and the part had been discontinued and not available anywhere in Canada or the US and asked if I tried Ebay. I found the part on Ebay ($$$), the technicians came and installed the part again paying ($$$).

We spent about $30,000 on our kitchen appliances and have had to have almost all of them worked on over the last few years, including repairs on a cooktop that cost almost as much as the cooktop did originally. If you don't want deal with a dishwasher leaking all over your floor and into your basement, a freezer that trips your breakers all the time and needs a new compressor, a fridge that randomly alarms in the middle of the night for no reason, a microwave that has cheap plastic parts that break all the time, and a cooktop that barely works to begin with and ends up needing $3000 in repairs just to get it to barely work again, then I'd suggest staying away from Dacor.

I bought all my appliances from Dacor in 2021. Since then, my refrigerator has failed and needed a replacement, my stove has needed a replacement and my dishwasher had two services done, replacing parts and wasn't able to be fixed. I was offered a replacement or refund. Of course with all the trouble they have caused me I asked for a refund. This was over 2 months ago!! Countless phone calls, people reaching out through email with the same questions. They have the worse customer service and system, you have to repeat everything every time you call and nothing gets resolved. I would definitely recommend to avoid the hassle, get another brand!

Terrible service. I originally bought several major appliances about 20 years ago. Dacor was a true quality organization at that time. I recently needed to replace my microwave. They required 100% payment in advance from their dealer (Westwood Appliance). Two and a half months from the date of order/payment, neither Westwood Appliance nor I could get any effective communication from Dacor (there were approximately 20 calls and emails).

Their cooktop which is supposed to be a high end one failed the bubble test performed by their own subcontractor. Their customer service tried to imply that we were exaggerating and never took our claim that the situation is dangerous and needs urgent care seriously.

Our builder and us purchased a $16,000 appliance package from Dacor. After a few months, our induction cook top stopped heating. We contacted customer service, and after three months, three visits, and being bounced around on the phone for hours waiting for people to call us back (which never happens), it is still not fixed or replaced. I would never suggest someone to purchase these appliances. First, because of the appliances, unreliability, and second for the horrible customer service.

We remodeled our kitchen last year and our interior designer specified Dacor as a "high end" product. We purchased a new Dacor 36" refrigerator (DRR36980RAP) and 24" freezer last year for about $14,000. They were installed about a year ago. Save your money and do not purchase Dacor refrigerators. They do not work, and customer service leaves you hanging. In mid-October 2022, two problems developed. First, the refrigerator door started opening on its own. Worse, the refrigerator stopped cooling and the interior temperature was over 60 degrees Fahrenheit. The service tech told my wife that the door opening was caused by a defective circuit board. He came back on October 28 to address the lack of cooling. He told me the refrigerator didn't function because there was a leak in the system which carried the chemical that cools the refrigerator.