Dacor Appliances

Dacor Appliances

 3.8/5 (169 ratings)
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About Dacor Appliances

Dacor is the innovator of the most stylish premium American-made kitchen appliances that provide a luxury ownership experience for those who are passionate about the details of gourmet cooking. Since its inception in 1965, Dacor has been owned and run by three generations of the Joseph family. Originally named Distinctive Appliances Incorporated, the company is responsible for many industry firsts, including the 30” self-cleaning Pure Convection™ wall oven, a drop-in cooktop with continuous grates, an outdoor grill with halogen lights and the first professional dual-fuel range with sealed burners. Today, Dacor utilizes the expertise and heritage of a third generation, family-owned company to provide exquisitely designed luxury appliances.

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Dacor Appliances Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 19, 2022

My Dacor wall oven does not heat. It is 6 years old and barely used. The technician is waiting for Dacor to get back to them to fix the problem. The technician has done everything they can and it has been four months and Dacor is not responding to fix the issue as it's a Dacor problem not a technician problem. (It's a control interface issue, the relay board communicating with machine is not working properly.) I have done my own investigation and they do not reply to customer service e-mails, there is no phone number to talk to someone who could help, just a receptionist who says after 7 years we don't fix Dacor. Again, my oven is 6 years old. I would not purchase this high end product or any product from Dacor ever again.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 1, 2022

I have an Dacor column fridge and after 18 mths (under warrant), it's not cooling. It's been 3 weeks, 2 repair visits and I'm still out of fridge. Repair person said this is a known issue. If this is the case, Dacor should be proactive and reaching out to consumers under warranty to get this fixed instead of waiting for complaints. Interior trim kit is not included in purchase price which is ridiculous for the price of this fridge. Would not recommend!

5 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 5, 2022

    I bought this beautiful range and choose Dacor but when we used the Green Clean on it the enamel pealed off a spot on the bottom of the oven a 2x4 inch patch. Now Dacor say that this is cosmetic and will not honor their warranty. I have been calling them daily because they do not call me. Their service sucks.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 2, 2021

    We did a full reno on our house starting in 2018. With a brand new kitchen we felt higher end appliances would help finish it off nicely. We settled on Dacor from our appliance dealer due to the look a past history of great reviews. Had we known that the original Dacor no longer existed and it was now Samsung with Dacor nameplate we never would have bought them. We have had 15+ service calls for the fridge and oven. Oven didn't work from day one and required multiple board changes. The interior is not level so you can't bake a cake and the racks are impossible to remove without bending the rails. It just failed again last night just as the warranty expired. The call center is in the Caribbean so don't expect any help from "customer service". The ice maker with the fridge is a continual problem so we had to buy an $100 ice maker that now sits on our counter full time. These appliances have a high end price tag but are not high end!

    17 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 26, 2021

    My wife and spend $12k on a new Dacor range/oven 15 years ago. The range works well, the LED lights on the gas knobs needed changed once in a while, the oven door wouldn’t close properly and the heat in the oven wasn’t distributed evenly. All that we could live with. Then the oven died. The repair technician ordered the part. Samsung don’t make it anymore. We are now left with no oven. So we have spent $800 a year on a Dacor range that now doesn’t work. Thanks Dacor… or Samsung?

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 22, 2021

    Range worked great for 5 years then stopped working. Normal use 2-3 per week with regular scheduled maintenance. Oven stopped working, called for service and was informed they don't make the parts anymore, which is "typical" for Dacor according to several service techs. On a 5 year unit. Ridiculous. Will never buy Dacor again.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 10, 2021

    Purchased this item as a Open box item from NFM and it was supposed to have a 1-year warranty on the unit, well I could not get a contractor to install the unit during the pandemic, so the warranty expired, 30-days ago. Apparently when the unit was handled the little ceramic ignitor was cracked and so the ignitor doesn't work. This is a $5300 unit. Never used. Just displayed, but still that's not the worst. When I reach out to DACOR, they don't give any care in the world to help me, to get me the right part number, to do anything. I reached out to the Supervisor, they just said sorry and told me that they couldn't find the part. THEY ARE THE MANUFACTURER!!! Then the service company, couldn't get the part from DACOR, so they cancelled both my calls (two different service companies).

    Reliable Parts tried really hard to help me, still didn't get the right part. No one can get me an ignitor and the customer service people are and technicians are clueless. And then when I asked to escalate this mess, there was no one that they could send me to. I would never, ever, even if you paid me, buy another DACOR product. Stay Away from them and get a better product with actual customer relations/service.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 9, 2021

    We remodeled our kitchen in 2016. We chose Dacor 30” range. The gas oven has been a disaster. After less than a year, it wouldn’t heat. They replaced it, same problem. Replaced the igniter and valve, same problem. Now they will do nothing and say we’re on our own. Problems with hood and fridge too. Stay away from Dacor at all costs!

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Oct. 13, 2021

    I can’t speak to Dacor’s order execution pre-pandemic, but it’s almost laughable how long it is taking to fulfill my order, and complete inability to provide any guidance on how long their delays will persist. This far, I have been waiting 7 months for my kitchen appliance order to be fulfilled and the distributor has no clue whether or not I will get my appliances this year.

    Before you buy, it is important to note that Dacor is not giving proper lead times at the outset of an appliance order, so when you speak to any distributor and they guide you to 4-6 weeks to fulfill a Dacor order, expect that estimate will keep getting kicked out in 4-week increments. I have spoken to a couple distributors who have said I need to be patient, they’ve had other customers whose Dacor orders took over a year to fulfill. Really disappointed, wish I had just went with Wolf/Sub Zero at the outset when I had the chance.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 13, 2021

    I bought a Dacor appliance package for a new custom home which costs over $30K+. Every single piece of appliance is defective. I am OK as long as Dacor can fix or address the issues but it takes them several visits, put the appliance out of order and fixing it does not happen any earlier than 8-10 Weeks. Imagine you living with a fridge, microwave, range and oven for 10+ weeks. The column freezer stops making ice. I call for service and tech informs the lever was jam and he fixed it. Wait 48 hours.

    After 48 hours still no ice. Another call and after a wait of 3 weeks another visit and diagnose need new part. Wait for part 4+ weeks and another 3+ weeks for replacement. Fridge does not cool and maintains temp 45 degree+. Service tech showed up 3 times and promised it is fixed. Have thrown out thousands of dollars worth food. To date I don't have it fixed. Waiting for a part, tech not available scheduling issues etc. To date I have been out of fridge (8/12/2021) 9 weeks from I made the first call. Currently I have a tech scheduled for 9/1/21.

    This is not the end. Microwave will run normally and won't heat the food. After several phone call and waiting they figured the door pin was not connecting properly and need parts to fix. After 10+ MONTHS it looks like it is fixed. The range control panel is hanging from underneath and no one seems to care to fix it. Every time I call they tell me it's normal. I believe Dacor has not QA/QC in place prior to shipping the appliances to customer. Worst experience ever. If you need more details do not hesitate to call me on **. I hope you run away from Dacor. Don't even consider this option. I have a track of all phone call and email and timeline with Dacor service. I am planning to file a lawsuit and recoup some of the costs and losses.

    19 people found this review helpful
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    Dacor Appliances Company Information

    Company Name:
    Dacor
    Year Founded:
    1965
    Formerly Named:
    Distinctive Appliances, Inc.
    Address:
    14425 Clark Avenue
    City:
    City of Industry
    State/Province:
    CA
    Postal Code:
    91475
    Country:
    United States
    Fax:
    (626) 403-3130
    Website:
    www.dacor.com