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About Dacor Appliances
Dacor is the innovator of the most stylish premium American-made kitchen appliances that provide a luxury ownership experience for those who are passionate about the details of gourmet cooking. Since its inception in 1965, Dacor has been owned and run by three generations of the Joseph family. Originally named Distinctive Appliances Incorporated, the company is responsible for many industry firsts, including the 30” self-cleaning Pure Convection™ wall oven, a drop-in cooktop with continuous grates, an outdoor grill with halogen lights and the first professional dual-fuel range with sealed burners. Today, Dacor utilizes the expertise and heritage of a third generation, family-owned company to provide exquisitely designed luxury appliances.
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Reviewed Aug. 18, 2023
To all prospective DAICOR customers, I would like to share with you my experience as an owner of DAICOR refrigerator. For the past 9 years we have constantly had issues that require the need of an authorized repair and originals parts for the unit, not to mention how costly the services are, and parts on top of that they never are in the stock, so we have to wait weeks to get it repaired. Currently we are waiting for a part almost 9 weeks. They simply do not have the parts and they can’t even say when they are getting them back! So please be aware of this before making a purchase, the customer service is horrible or not existing, it is expensive and the frustration of having a custom made unit that does not work is the worst and not worth it!
Reviewed Aug. 18, 2023
On May 1 ordered a 11,000.00 custom panel ready refrigerator from appliance connections in New York. They deliver and set up our refrigerator 5 days later, everything was ok except the icemaker didn’t work. So I call the Appliance Connections several times getting nowhere and then decide to call Dacor. After a month they send a repairman who just replaces the icemaker, doesn’t check anything else. Well it still doesn’t work, weeks go by and they send a repairman 4 hours away from me to replace the icemaker. Again, doesn’t work and another week goes by and they send him again to replace the celenoid and circuit board. Still doesn’t work, 2 plus weeks go by and they finally agree to send a replacement. Now A&M delivery after another week, sends 2 men to install the refrigerator but realize they need 3 men.
So they need to reschedule 6 days later but then tell me a repairmen got hurt and they can’t keep the appointment. Then tell me there is only one guy that can install custom panels??? We never ask to install custom panels, that is something our cabinet maker will do. Do we see a pattern here? Lots of fabrications and utter fail at any form of customer service. They just read off a paper with very lame excuses. NEVER and I repeat Never order anything with this company. Absolutely terrible and constantly filled with excuses. Note it’s 3 plus months I have an unfinished $11,000.00 refrigerator with a non-working icemaker. Between the 3 companies I mentioned still no resolution!
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Reviewed Aug. 16, 2023
Our oven electrical panel went out, $2500 to replace it. BUT the kicker is the tech trying to install the panel can not get any support from Samsung (who now owns Dacor) to solve the issue. The new panel is not turning on, just flashing. We’ve been at this for 6 weeks, replaced new panel with no improvement, they have been back 3 times and the install techs are frustrated because they can’t speak to anyone to get guidance. Do NOT purchase DACOR!
Reviewed July 7, 2023
Our Dacor wall oven recently started burning all the food and so I contacted Dacor only to be told my appliance was out of warranty and provided me with the contact info for the authorized service company in my area. I contacted the company and a technician said that the baking element had gone. An order was put in for the part which would take around 4 weeks to arrive. Weeks later I contacted the company and was told the part was on its way, only to then be told after 4 weeks that the part has been discontinued. Frustrated I contacted Dacor again only to be told that the company had been taken over by Samsung and the part had been discontinued and not available anywhere in Canada or the US and asked if I tried Ebay. I found the part on Ebay ($$$), the technicians came and installed the part again paying ($$$).
When the technicians left I noticed the light button was not working and so I contacted the company to ask the technicians to come back and check what they had done as the button worked perfectly prior to them arriving. I was sent a quote of over $1200 for repairs and parts. I contacted Dacor to let them know of the service I received only to be told there is nothing they could as my appliance was out of warranty and that was a third party that I went to even though they provided me with the information. I asked if the authorized dealer could be taken off their list and they said no. I was also told that I made the decision to contact Dacor and go with the service company they provided but there is nothing they could do. So my question is "would you rather not contact the company you purchased the appliance from and then go with an authorized service company they suggest or would you rather go with a dealer you find on Google?"
If I knew that this is the customer service I would get from Dacor I would be better off going WITH a company from Google. The Dacor customer service manager was so rude, he would not let me speak, cut me off and spoke over me. PLEASE DO NOT PURCHASE THEIR PRODUCTS, THEY ARE OVERPRICED AND YOU RECEIVE TERRIBLE CUSTOMER SERVICE.
Reviewed May 18, 2023
We spent about $30,000 on our kitchen appliances and have had to have almost all of them worked on over the last few years, including repairs on a cooktop that cost almost as much as the cooktop did originally. If you don't want deal with a dishwasher leaking all over your floor and into your basement, a freezer that trips your breakers all the time and needs a new compressor, a fridge that randomly alarms in the middle of the night for no reason, a microwave that has cheap plastic parts that break all the time, and a cooktop that barely works to begin with and ends up needing $3000 in repairs just to get it to barely work again, then I'd suggest staying away from Dacor.
Reviewed April 10, 2023
I bought all my appliances from Dacor in 2021. Since then, my refrigerator has failed and needed a replacement, my stove has needed a replacement and my dishwasher had two services done, replacing parts and wasn't able to be fixed. I was offered a replacement or refund. Of course with all the trouble they have caused me I asked for a refund. This was over 2 months ago!! Countless phone calls, people reaching out through email with the same questions. They have the worse customer service and system, you have to repeat everything every time you call and nothing gets resolved. I would definitely recommend to avoid the hassle, get another brand!
Reviewed March 29, 2023
Terrible service. I originally bought several major appliances about 20 years ago. Dacor was a true quality organization at that time. I recently needed to replace my microwave. They required 100% payment in advance from their dealer (Westwood Appliance). Two and a half months from the date of order/payment, neither Westwood Appliance nor I could get any effective communication from Dacor (there were approximately 20 calls and emails).
They couldn't find the order, requests for a call from a manager were disregarded, once they found the order, they wouldn't ship it because they needed "accounting approval" (even though they had payment in full!!!???), they couldn't give us information regarding with whom it was shipped nor could they supply a tracking number, they said that it was delivered on March 17 but it was not delivered. My sister is a very high-end kitchen designer. The word in the industry is that, since they have been taken over by Samsung, service has gone down the tubes. That is certainly my experience!
Reviewed March 23, 2023
Their cooktop which is supposed to be a high end one failed the bubble test performed by their own subcontractor. Their customer service tried to imply that we were exaggerating and never took our claim that the situation is dangerous and needs urgent care seriously.
Reviewed Jan. 2, 2023
Our builder and us purchased a $16,000 appliance package from Dacor. After a few months, our induction cook top stopped heating. We contacted customer service, and after three months, three visits, and being bounced around on the phone for hours waiting for people to call us back (which never happens), it is still not fixed or replaced. I would never suggest someone to purchase these appliances. First, because of the appliances, unreliability, and second for the horrible customer service.
Reviewed Nov. 1, 2022
We remodeled our kitchen last year and our interior designer specified Dacor as a "high end" product. We purchased a new Dacor 36" refrigerator (DRR36980RAP) and 24" freezer last year for about $14,000. They were installed about a year ago. Save your money and do not purchase Dacor refrigerators. They do not work, and customer service leaves you hanging. In mid-October 2022, two problems developed. First, the refrigerator door started opening on its own. Worse, the refrigerator stopped cooling and the interior temperature was over 60 degrees Fahrenheit. The service tech told my wife that the door opening was caused by a defective circuit board. He came back on October 28 to address the lack of cooling. He told me the refrigerator didn't function because there was a leak in the system which carried the chemical that cools the refrigerator.
As a result of this defect, he explained that the refrigerator was incapable of maintaining proper temperature. He told me it would take 3-4 hours to "fix" this problem, as he would need to disassemble the unit and use a welding torch to replace the entire defective system. He did not have time in his schedule to repair that day, and his next available appointment was not until 11/9. I contacted Dacor and told the "concierge" this solution was not acceptable. We paid $14000 for a new refrigerator and freezer, not one that after one year needs a major part removed and a new one welded into place.
On October 28, I told the concierge that I wanted the defective refrigerator to be replaced. Having received no response from her, I contacted Dacor that afternoon and spoke with Kendrick. He told me I would either hear from Dacor either that day or early next week. I am still waiting for that call as of Tuesday afternoon. As things now stand, I have no working refrigerator and customer service is ignoring me and my broken refrigerator. I expected more from the high end line of Samsung products. Very disappointing.
Dacor Appliances Company Information
- Company Name:
- Year Founded:
- Formerly Named:
- Distinctive Appliances, Inc.
- 14425 Clark Avenue
- City of Industry
- Postal Code:
- United States
- (626) 403-3130
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