Dacor Appliances Reviews

I purchased this upgrade to my kitchen renovation. The stainless steel stove has a great look, but that is all it has. This is my third repair (with much difficulty). The same problem - the bake ignitor goes bad and sends gas smells throughout the kitchen. On Christmas day, after preheating the oven, I opened the oven door and the inside was one large flame. The heat was intense and my right arm got hot from the heat. I immediately closed the oven and cancelled the bake setting. When I called Dacor the following morning, I thought I was talking with a robot. No emotions, no sense of caring. They must be programmed. I got no satisfaction. I said, "Do you understand? My stove went on fire and on Christmas day. My family was not sure if they should leave my house." I am extremely disappointed with Dacor.

We had problems with it all the time. The front plastic cracked and ended up causing the oven not to work. We have spent (over the past 9 years) about $1,000 on repairs. Now, we just had it fixed and our new clock that was installed into the oven is running fast. After just being fixed, it takes 20 minutes to heat up to 400. Honestly, it always has been that way. We’re not happy with it at all. We bought a Sears brand oven for our church, and it works great, and the cost was only a third of what we paid for the Dacor oven. The Sears brand bakes just as good as the Dacor (when it works). I think it was a waste of money to buy this Dacor oven.

Front bevel of my first rsd30 range purchased in California in 1999 cracked within nine months. Dacor said it was a defect in the design and would fix it for free. I sold the house in 2001 but the range was still not fixed. I moved to Nevada and bought a new rsd30 range and same thing happened within six months. It took a year to get it fixed at their expense. This bevel also cracked again for the second time in March 2011. Their response to this was to offer me a new bevel for $180 and I would have to pay for the installation. I declined the offer. The bevel is still cracked at this time. At the same time, I bought a PMOR30 over the range microwave and the front handle broke at least four times. And finally, the whole thing broke down and was not repairable.

I owned a 36 Dual Fuel Epicure range that required at least an annual repair for the same thing. The control pad (the pad with the buttons that controls the oven and light) would fry. This would cause the oven light to come on and off like a strobe light. Luckily, I purchased an extended warranty from the vendor, as each time this was replaced it was $750+ to repair. When I complained to Dacor on their support line, the representative actually told me that I was running the oven too hot!

We purchased our range (Dacor Dual Fuel Range RSD30) in about 1997 thinking we had a good investment. We have replaced the bezel 5 times (the area that encloses the control area). Today the door glass has cracked. Whooppee! Merry Christmas! Each time I called about the bezel, I was told that they had a design flaw. The last time we had to replace the bezel and also pay for installation ourselves. We decided if this happened again, we would get rid of it. Well, it will be sooner than later as the oven glass has cracked. Needless to say, we are not return customers.

We just purchased our home in March of this year. The previous homeowner purchased a Dacor oven; it is electric & propane. She purchased the appliance after a complete home renovation in 2008. They lived in the home. After 1 year, they moved out and had it on the market. We purchased the home in 2012. As soon as we moved in, we noticed the oven was not working. We called an appliance repairman - $564.00 service call and part for a new relay switch. It was great; the oven worked. Not even a day later, an F1 error. We called them back out thinking they must have done something incorrectly. They then said we needed a new control panel. We did not have an additional $400.00. We just moved, so he said you could still use the oven. We did. We would use it and flip the breaker off so we did not have to hear the annoying beeping sound.

Poor design of model RV36R raised vent control board - I repaired the control board (marked 2598) by replacing a burned out resistor and what I believe is a thyristor - also burned out. It was burned out so badly that there was soot on the metal back plate behind the board. I believe that this board has been poorly designed with components not well suited to the load they are designed to control. My degree is in Electrical and Electronic Engineering, so I believe that I am qualified to make these comments. I also abhor the efforts of the designer, who saw fit to hide the control board behind a connector bridge which connects the 110v incoming AC to the board as well as the board output to the cables which go to the fan.

We purchased our home brand new in August 2006. The house was built and the appliances installed (but never used) in 2003. One of the things that sold us on the house was the kitchen being comprised of all high-end Dacor appliances (double convection oven, cooktop, dishwasher, and built-in microwave). Our excitement quickly turned to frustration. The first problems began with the dishwasher, which after several attempts at repair (circuit board) was begrudgingly replaced by Dacor, with “begrudgingly” being the key word. I have always found Dacor customer service to be rude and dismissive - with the only way that I ever received a satisfactory outcome, being via threats of contacting the BBB and Missouri Attorney General.

I recently complained about my Dacor dishwasher that would stop running during the cycle because of a faulty circuit board and touch pad. The repair would have cost me $500.00 to replace the entire touch pad and circuit board and the Customer Service department was not in the least helpful or concerned. After making the complaint on this site, I received an email the next day from James who was very nice and asked for the model, serial number of my dishwasher and who was the repair company I used. I emailed the information back to him and after verifying my information, he informed me that the parts would be shipped to my house at no cost and I would only have to pay for the service call! Now that was great service from a company who is trying to make good for a bad item in their appliance line. My repair person told me that Dacor is now using a different manufacturer for their dishwasher so hopefully it will be a better product.

I have been very disappointed in the reliability of our Dacor refrigerator, model EF42BDCBSS, purchased in 2007. The first circuit board went out in 2008 within 6 months of the initial purchase. A replacement part could not be located. It was still under warranty so they replaced the whole unit. In 2010, we had to have another repair to regulate the temperature of the freezer. Last week (October 2012), the circuit board went out again! Even though the unit itself is less than five years old, it is no longer under warranty. Dacor goes by the original installation date. I contacted Dacor and spoke with LS who basically stated that all they could offer was a discount on the part. This repair is costing us over $650, not including the loss of food.

Most of my life, I've always bought pretty low end appliances, and they've always worked pretty well. When we remodelled our kitchen, we decided to go with a high end Dacor stove, and it's been nothing but trouble. After just a few weeks, the igniters started to fire constantly on some burners. It was still under warranty, but it was very hard to find someone to honor the warranty. We got that fixed, then the oven light started to come on and off randomly. After our experience with the first problem, we just disconnected the light and let it go. A few months later, the bottom shelf jammed, and there was no way to collapse it to fit in the oven. This product is total junk. Don't buy it!

I purchased a Dacor Double Oven 5 years ago. It is a beautiful design, but unfortunately a piece of junk. Over the 5 years I have had the oven, I have had service technicians repair the oven on 7 different occasions. Unfortunately, my oven is not out of warranty and has failed once again. Today was my 8th attempt at service and the service technician could not get the oven working. I have called Dacor, pleading with them to stand behind their product and to replace this useless piece of equipment. I continue to get L22 error codes, and the main circuit board had been replaced twice. After persistently calling Dacor’s customer service, they finally said they would sell me a new oven at a discounted price to the tune of $4800 plus tax, shipping and installation. I ask myself, why would I want to buy another piece of junk? If Dacor won't stand behind their products, perhaps someone should initiate a class action suit against them.

This posting is in response to my original post regarding the Drain Pan heater issue in our Dacor refrigerator. My refrigerator was repaired on 10/16/2012 at no charge to me. My refrigerator is out of warranty, but Dacor stepped up and repaired the issue. The customer service I received was second to none, and I would like to thank James ** for that. Great customer service instills confidence in your product! Thank you!

We bought the Dacor Wall Oven (ECS136SCH) in 2006 during a complete kitchen remodel. In 2009, the relay board was replaced twice. The first time, it was over $500 to replace. The second time, it was covered under the parts warranty when a terminal was bad. Now, I need another relay board and a new element which will cost over $700 to replace. For an oven that was originally over $3000, this is not acceptable, but what other choice do I have? The technician told me that Dacor has the worst mark up for replacement parts. I thought I had done my research and found that Dacor had a good product. I guess I was wrong.

I have had Dacor Appliances for 3 years in a new home. I will never purchase another Dacor product. The freezer has had a leak of water around the motor that has been repaired twice and the dishwasher needs to have the main control panel and switchboard replaced! When I called Dacor to complain, they were very uncaring and said I should call a "parts distributor" to check on the price I was quoted for replacement parts because the price seems too "expensive"! The price was actually more expensive at the parts distributor but it made no difference to Dacor as he just replied, "Well, I guess you really are getting a good price!" $450 does not seem like a good price to me as I would rather get a new dishwasher rather than go through this again. My dishwasher only works if I hold my knee in the middle of the door or put a chair up to the front of the door! The electronics in this dishwasher is a piece of junk. There is no help from Dacor, only a 1-year warranty on the cheap control panel and switchboard.

We have an 11 year old Dacor double oven with convection on top. The relay board malfunctioned and there are no parts to repair this. All Dacor would tell us is that they don't carry the parts anymore. Evidently, they are not required by law beyond about 8 years and that appears to be all they do. Our appliance repair person even contacted a company that rebuilds electronics and they can't get parts for this board. It is unbelievable considering what we paid for the oven. So we now have to replace it. Dacor offered us a discount on a new one. Not good enough. I can't imagine putting another Dacor product in. Two appliance service people have told me that Dacor has this reputation and they would not put them in their own houses.

I have recurring trouble with the knobs on my Dacor cooktop breaking off. When I called Customer Service they were rude and unhelpful. After posting a complaint on this site, I received a phone call from James ** of Dacor. He was very solicitous and offered to send a different set of knobs. Time will tell on how well they hold up but I appreciate his attentiveness. This certainly shows the power of this site to get attention from an unresponsive business.

I purchased a Dacor double wall oven in May 2011 at a reduced price from a secondary market. Due to cosmetic defects, it wasn't sold by an authorized Dacor dealer. I bought it at what I thought was a fair price, considering the cosmetic defects. When our home was completed in November 2011, we installed the oven but found the oven would not heat up to the set temperature. I was told by the company I bought it from that it would be eligible to be covered under the manufacturer's warranty. I called Dacor and was told that since I didn't buy it from an authorized dealer, they would not cover it under their warranty even though I had it under one year. Since I had to give Dacor the serial number when I called it in, they now have a permanent record to that end. I have had no oven because I cannot pay to have it repaired.

I am having numerous problems with this Dacor cooktop (PGM365). First, the ignitor will not stop clicking after the flame is on. That happens to both larger burners. If I open the cabinet door below the cooktop, the ignitors go off. If I close the cabinet door, the ignitor starts again. After the pan is hot, the ignitor will stop clicking. Now, I have one burner I cannot use, as the ignitor will continue even when in off position. Another problem is the stainless pan is stained under one burner and cannot be removed. I cannot find anyone to service this appliance.

We purchased a Dacor Oven model # ECS 136544 in 2009. Within two years, the relay board and thermostat in addition to an LED bulb required replacement. A year later, the broiler heating element and the second LED light required replacement. Dacor's response (800-793-0093) was read your explicit warranty and the implied warranty under Section 2-314 of the Uniform Commercial Code isn't applicable. The total expense for repairs is over $1,000. Did we get a lemon, or are Dacor ovens prone to failure? Should we have been thinking Wolf?

I was very upset when I tried to get service on my Dacor range. I made a complaint to ConsumerAffairs.com and was subsequently contacted by James ** of Dacor Customer Service. He offered a telephone number to support a local appliance repairman and arranged for me to get my parts at a special pricing. This worked out great and my range is now fixed. I am a happy Dacor Range owner now. It was just too bad that I had to make a complaint on the internet before I got help. I hope this incident will encourage increased cooperation from Dacor in the future.

We installed 2 Dacor wall ovens, a 5-burner cooktop, and a downdraft fan in 2000. The convection ovens bake perfectly and have performed without fail. After 7 to 8 years of daily use, we did have to replace the door hinge on the oven I use most often. We are in a rural area so the repairs are accomplished through Sears. The replacement parts arrived in a timely manner and the oven has worked perfectly since. The cooktop is easy to clean and the heat is even. The downdraft fan is effective and easy to clean. I would be confident to recommend Dacor products.

Dacor 48" dual fuel range - Only 3 years ago, we purchased a Dacor range that is beautiful and worked great for 2 1/2 years. During the last six months, I had the led lights go out on some of my cooktop knobs and my oven has started not baking evenly, much as described in a previous post (half of your cookies can be burnt and the other half dough). A serviceman has been out twice and I have been made to feel that basically, I don't know how to use this oven or don't know how to cook. Funny that has only been in the last 6 months. I cooked great with the range for 2 1/2 years and have 20 years of cooking experience, but obviously, I don't know what I'm talking about. To replace a led light bulb, I had to purchase a $300 control board part (that Dacor did discount) plus a $100 labor. It ended up being a $250 light bulb fix that has exploded to a potentially additional $600 problem.

I bought my Dacor range (which cost more than almost all the ranges I looked at) for three reasons: I needed a range that would fit an existing space in my kitchen; I wanted a range that didn't have knobs, burners, etc. that would be hard to clean; and I wanted a true convection oven. The Dacor was the only range that filled my needs. When I bought the range, there was a dealer in a nearby town. (We are about 50 miles northeast of Dallas, TX.) It was not a perfect fit, and at the time, we had to pay a cabinet man extra to have it installed. The first reason I am dissatisfied was that the oven did not perform any better than any other oven that I have used. Secondly, when I needed repairs, I have always paid a premium amount for the repairman to come out from Dallas. (The place where I bought it had gone out of business almost immediately.)

I bought a cooktop from Sears and after one month of use, the igniters on all 5 burners are constantly on or clicking. I call them and they cannot find my contract number to help me and Sears says it is not their problem. I’m extremely disappointed after spending $1100. Apparently, it is a problem with their cooktops. I guess I should have researched more, but I fell in love with the looks. We will see what happens. I will stay away from Dacor because this should not happen after one month of use.

UPDATE: My refrigerator was repaired on 10/16/2012. Although I would have liked for it to be fixed sooner, I do appreciate the effort from James of Dacor for getting this problem resolved and without any cost to me! Thank You. This is the kind of customer service the consumer needs to have confidence in your Product. Thank You!

When the beverage center was initially installed 5 or so years ago, I went to put wine bottles in the wine drawers and surprisingly, the shelves are too shallow to properly hold some of the bottles especially tall Riesling bottles. I contacted Dacor to get some response to the poor design and got no response. Now the unit won't chill and I have just paid a repairman $162 to tell me it is not repairable because the unit has a leak in the refrigeration system and it is within a foamed in area of the system. So after only 5 years, I am replacing my wine fridge, not what I would have expected from a brand that touts itself as being high end. I am very dissatisfied with Dacor and certainly will not be purchasing anything of that brand again.

I called the customer service number regarding my double oven. It just randomly beeps and now turns off. No error code displayed. It has done this on and off since 2003. Now it is happening all the time. I called customer service and they seemed to act like it is my fault and I need a new touch pad. I inquired and this is a recurring problem with this model. I could not get a straight answer from the person I was talking to. He just told me that if the repairman says I need a new touch pad, then I need to get one. Well I have been doing some research and this is a problem that seems to be haunting more people than I. We own a Dacor gas cooktop that has had to have a switch repaired. We own a microwave that has had two new circuit boards and now a beeping oven that gives no error code and turns off by itself. My advice, do not buy Dacor appliances.

We moved into our home in July 2012 and have had nothing but problems from our Dacor refrigerator which was manufactured and installed in this home in 2007. The appliance repair company has been to our home approximately five times in the five weeks since we moved in. Initially, the problem was with a leak in the cooling system which took the technicians about 16 hours over three visits and $1,400 to sort out. Currently, we have been without a visit from the techs in two weeks (our longest stretch since moving in) and the refrigerator is leaking from the ice dispenser and making a motorized noise so loud. Initially, I thought a motorcycle had pulled into my kitchen. Needless to say, the technicians are on their way back.

Dacor range - After I posted my comments on August 8th, I was contacted by Dacor customer service immediately and the new part was sent to me free of charge. I do have to pay the labor, but the part was what was expensive before. They did give me an explanation as to why this was happening - the hinges on the door wear out and the door doesn't shut properly so that heat escapes. Should this be happening with a stove that was this expensive? I don't think so, but I am happy with the customer service I received from Dacor this time.

This will be the third service call on my Dacor Built-in Refrigerator with the freezer making icicles and the fan making a loud noise. On top of that, I have two light bulbs in the freezer that went out from the ordeal. From my review of the complaints here on Consumer Affairs, I see I'm not the only one with this issue. This is a yearly problem, and I hope Dacor would step up and resolve this for me since it truly is a poor design issue and no fault of mine.

Dacor came through! They sent me, at no charge,a replacement part. This new part is supposed to fix the issue of ice cycles in the freezer. It's a new drainage system that actually heats the water in the pan so it does not freeze up causing the water to back up. I am hopeful that this will permanently fix the issue! But props to Dacor for stepping up to the plate to fix this! Thanks, guys!

In 2008 I had the luxury of choosing kitchen appliances for our new home. I looked at them all and felt Dacor was the best choice. Choosing Dacor for our kitchen was the worst mistake I have made in kitchen appliances in any house in which I have lived (and there have been quite a few). The oven (48" dual fuel range) didn't work from day one. There was a problem with the temperature control. The oven would not shut off when it reached the desired temperature. Disappointing, but I told myself that sometimes things can go wrong and it should be an easy fix. Well, many service calls later and several re-wires of the unit, along with the installation of many new parts, the range still does not perform as well as the worst oven I have ever had.

We contacted Dacor in 2008, when the control consort at the front of the range cracked in half in the middle. We were simply told it was out of warranty. There was no suggestion as to why this had happened or acknowledgment that this might be a defective part. We paid a very expensive bill to have it repaired (more than the price of replacing the range with a cheaper product) and now it has cracked again in the same way. It starts with a hairline crack and then completely cracks in half. I have contacted Dacor again but I expect the same response.

I have a 5-burner Dacor cooktop in my kitchen. It was installed in the spring of 2006. Within two years of its installation, knobs started breaking off. They would simply snap off in my hand. The plastic tube that goes over the metal point melts and cracks. In my opinion, this is a serious design flaw. Over the years, all of the knobs have broken and many have been replaced more than once.

Replacement light for the oven - I could not find anyone that carries the halogen bulbs for my oven and called Dacor parts line. The bulbs come in a package of two. They were $79.95. I was told I should have called two months ago, that they were $29.95. So would I buy another Dacor Appliance? I think not.

Previously, I submitted a complaint here and I would now like to amend it. The problem(s) that I experienced with my 8 years old Dacor 30-inch wall oven was what I described in my earlier post (July 9, 2012). But after posting here, I was contacted by a Dacor representative not once, but several follow-ups to ensure that the problem was resolved to my satisfaction. It was and I'm now very impressed with Dacor's customer support. To be fair, I should have contacted Dacor with my problem before blasting their product here.

Our refrigerator is 5 years old and has had a problem with icing up in the freezer area, resulting in a loud noise from the freezer fan. We originally called Dacor for service but they could not get to it for 2 weeks. An appliance repairman installed a new heater for the defroster. This only worked a short time and happened twice with a cost of over $1000. A couple of months ago, it happened again, and we were able to get a hold of ** at Dacor customer service. She knew exactly what was causing the problem. She ordered the parts and directed a factory-approved repairman to install over $800 in parts and we are confident the issue is resolved. Thank you, Dacor, for standing behind your products.

I emailed Dacor for information about how to get my range fixed and was amazed. My questions were answered complete with numbers for model and needed replacement parts along with contact information for local service folks. Amazingly good service. Bravo, Tori **! Give that woman a raise!

Dacor customer service contacted me and worked with me and the appliance repair company to get the proper parts to fix the oven. Everything is fine! We once again really love our Dacor wall oven.

In 2008, I purchased my dream home and had the opportunity to build my kitchen from scratch. At the time, I shopped Viking, Sub-Zero, Wolf, and Dacor. I made an appointment to tour the Dacor showroom and was blown away by the aesthetics and advertised performance of their line. I made the decision to fill my kitchen with Dacor products: dishwasher (ED24SCH), dual range (ER48DSCH), range hood (EH4818SCH), fridge, and microwave (DMT2420). To date, the fridge is the only appliance that has not malfunctioned. Within the first month, the microwave blew a fuse (covered by warranty). Within the first 6 months, the dishwasher's motherboard blew (also covered by warranty).

Eight months ago, I paid an appliance repair man $200 for labor and $350 for a new relay board for my Dacor wall oven. I just had to call him back and he says that the relay board is bad again! This was a very expensive oven in the first place. I hardly use it and it's had very costly repairs twice in the past eight months. I think Dacor should step up and pay for the labor on this second repair visit.

I have a Dacor cooktop, single wall oven, warming drawer, and dishwasher that I installed in my kitchen in 1992. That is 20 years ago. I have never had a problem or needed a repair on any of the appliances. They have worked perfectly. I hate reading about all the problems people are having with their Dacor appliances as I am about to do a major kitchen remodel and plan to go with Dacor again.

I have all Dacor Appliances in my kitchen and I am very disappointed and angry. The double wall oven has not worked since day one - can't roast a chicken or God forbid, I would want to roast a turkey for Thanksgiving. The ovens look great, but just won't cook anything. Raw on one side and burnt on the other. One time I roasted a 5lbs leg of lamb for 5 hours! It still wasn't cooked. Recently, my dishwasher has stopped working properly, stops midway through cycle, won't drain water and it's just been a total waste of money. I will never recommend Dacor to anyone. Do not buy Dacor. I called customer service in the beginning, as we had problems from day one, but they were of no help so I gave up. I don't use my ovens anymore, they are just for display. Very, very shameful!

My husband and I built our home and moved in November 2002. We purchased a Dacor Double Oven, Dacor 5-Burner Electric Cooktop and a Dacor Microwave. After the second year of living in our home, we started having problems with our double ovens. It would start beeping at different times. Sometimes it would last a few times to off and on for days. Then it would stop beeping and not return for a year. Now the beeping has started again and now it is displaying off. It won't come on. We have turned the breaker off and back on because sometimes that would reset it but not this time.

I purchased a Dacor range hood 3 years ago. I had an intermittent problem from the start, as one of the two lights would intermittently go off. Replacing the bulbs didn't fix it. As one light worked perfectly, it became a tolerable issue. Finally, I was having other electrical work done in our home & I asked my electrician to look at it two weeks ago. He figured out that it was a defective lamp housing that incorrectly held the lamp bulb. Dacor shipped me a replacement lamp housing for me at no charge. I installed it this last weekend and it is running fine. Thanks, Dacor!

The Dacor dishwasher had problems engaging and activating the cycle. We finally had enough and purchased a Bosch dishwasher even though the rest of our kitchen is Dacor. The new Dacor was $1600+ and the reviews on all their dishwashers since 2007 are one out of five stars. Dacor knows there is a problem and won't rectify it with the consumer. An amiable young man called from Dacor. He stated he would help me on any future problem with the other appliances. Why irritate the ** out of Dacor consumers when your company has had a history of irate consumers, specifically regarding the dishwasher. This certainly doesn't increase sales and only angers the base.

The wall oven light started to turn itself on and off . We called service, but they could not find a problem. Now, the oven light is continuously on and the light bulbs have burned out. Yesterday, after using the oven, the oven started a clicking sound that will not go away. It is quite loud and needs to be corrected. Please help.

I went to put something in the cabinet at the top of my built-in wall oven and noticed the cabinet door was warm. Then, I noticed the heat was coming from the top of the oven at the control panel. I am afraid of a fire breaking out in the cabinet now. The oven is less than a year old. We just remodeled our kitchen and installed the ovens in May 2012 and this is just June.

We placed the new Dacor appliances that we’ve purchased in our second home in Big Bear Lake, California. The fact is we were in our second home approximately 10 times in the first two years. We had trouble with our Dacor dishwasher from the beginning. When you close the door, it wouldn't engage unless you close the door a number of times. It became progressively worse to the point where we brought out another repairperson - this time a certified Dacor repairperson. He got the washer going for a few minutes, only to not being able to complete a full cycle. We received an initial $89.95 bill, and during another contact we would have to pay an additional $400-plus for a motherboard and labor. We contacted Dacor, along with the contractor, a number of times. We had the history of this dishwasher which is causing problems.

Our initial dishwasher had many problems. After several service calls, we called Dacor to identify the issue and see if there was anything they could do for us. We received a brand new dishwasher (even better than the initial one) for a nominal cost. We would like to thank Dacor for their excellent service and attention. It's not always the issue, but the resolution that makes the difference.

Warning! Do not buy Dacor appliances! We have had our appliances for three years now and all of them have had something wrong with them. Oven circuit panel went and had to be replaced! Dishwasher arm and seal broke and dishwasher leaks! Refrigerator freezer compressor went! Hood range switch broke and had to be replaced! Dacor is the worst appliances I have ever bought! Buyer beware!

I contacted James ** at Dacor. His attitude was excellent and he resolved my problem (deteriorating dishwasher racks) beyond my expectations. He was compassionate and understanding every step of the way. James followed through on his promises in a swift and efficient manner. I would recommend Dacor and James ** to anyone. He is an asset to Dacor and should be recognized for his professionalism.

My wall oven spontaneously heating to 800, will be fixed! Thank you, James of Dacor for contacting me again and for arranging for my wall oven to be repaired at no cost. When our oven is in top working order, we love the convection option and we love the internal temperature probe. The people at Dacor offer the friendliest service I have ever encountered and I thank you so much for that.

This is a follow-up to my prior comments on the 30" Dacor wall oven. After posting the prior complaint, a Dacor customer service representative emailed me immediately the following day asking for details on the problem. The Dacor rep immediately called my repairman, notified me that they were working on a solution, and then followed up with a solution that exceeded my expectations. We are very satisfied with the outcome and should have called Dacor directly at the onset. Thank you Dacor!

Dacor Renaissance Wall Oven - I turned my oven to 275 degrees to slow roast a pork and a few hours later, opening the oven door, smoke was billowing out. My oven was screaming hot, as in 800 degrees, as in this Dacor oven of mine was attempting to self-clean my roast pork. This very thing happened about one year and one week after purchase, you know, wherein I call Dacor and they tell me, "Oopsy, past the one year warranty, oopsy." After many phone calls, etc, etc, a nice guy from Dacor named Jonathan calls and they fixed the oven.

I purchased a single wall oven in 2008 and 30 days out of warranty, the oven broke. Service required two service calls to fix the door magnets. A third visit was required as the oven codes shut down the unit. The last two service calls have been with the cooling fan. Now that the fan was replaced, the relay board needs replacement, too. I have spent $650 in service alone, which is separate from the cost of parts. There’s no help from customer service; in fact, the rep was downright rude. I will never purchase this brand again and I have told anyone who will listen not to purchase.

I had Dacor appliances installed in a 2008 kitchen remodel including 30" Millennium wall oven, warming drawer, microwave, gas cook top, and dishwasher. I had bad experience initially with dishwasher which Dacor replaced but the problem repeated. Then finally circuit board was upgraded and problem has been fixed. Now the wall oven needs a new control panel and cooling fan with the combined cost for parts over $2,000 according to the repairman. I plan on throwing it away before I put that kind of money in an oven that will only last four years. I will never purchase a Dacor product again.

The wall oven’s glass was damaged by a guest. Customer service at Dacor was exceptional. Within a day of advising Dacor’s customer service, I received a call from the service man and the replacement was installed the very next day. The service man was considerate by calling first and coming exactly when he said he would. He was very professional as he replaced the glass in a matter of minutes. I would choose Dacor again.

Follow-up to March 31 posting: In 2001, we installed two Dacor wall ovens and a gas (converted to propane) cook top. The cook top has been problem free and the brushed stainless steel surface still looks like new. Both ovens however, at that time, were problematic during the two year-warranty period. Knowledgeable service people were hard to come by in our region. After numerous service calls, Dacor replaced one of my wall ovens at or around the three-year mark (outside of the warranty period). That particular unit had only one minor issue since then and Dacor replaced the appropriate part free of charge. The other original unit has been problematic since the beginning. The latest problem being the internal light going on/off for no reason and then a lack of response to light button on the front control panel.

When my husband and I built our home 11 years ago, I splurged and got a Dacor ERD36 36" dual fuel range. During the process of our build, our builder dropped my range during the installation. Dacor was very quick to send out a servicer to make sure the performance of the range was not compromised. The only thing that needed to be replaced was a bent bullnose in the front and the kickplate. I have had one service call in 11 years, which was last year after a brownout in my neighborhood caused my clock and oven setting to go crazy. It had nothing to do with function and had nothing to do with shoddy manufacturing. I just got it fixed and continue to use my range every day. I am looking to expand my island because I need another oven and I am very excited to add a Dacor oven to my home with zero hesitation. I am looking at a DO130S. I would buy Dacor over and over again!

This is a follow-up to my initial complaint, which was posted on November 28, 2011, and an updated posting on December 27, concerning problems with our Dacor range. What we learned was that the local appliance shop that services Dacor quit working on Dacor appliances, so we were left with no repair company. We were contacted by the customer service representative from Dacor, who has been very diligent in working with us to find a solution.

The Dacor pop up exhaust popped up on its own one day and started the exhaust, and it stopped at the popped up stage. Two of the buttons for variable speed was on and a few days later, that also went out. The exhaust is still up. I am afraid to call the service guys. It's about $100 for the diagnostic visit and don't know how much to fix it. It is five years old. I did find a circuit breaker in the area. Any idea how to repair it on my own?

Unfortunately, the screw broke in two that held our Dacor refrigerator door on and much to our dismay, the door fell off. Dacor was prompt and courteous in sending a replacement lower refrigerator door hinge to the service company and covered the full cost of labor even though they initially said the refrigerator was out of warranty (two years old). Our experience was positive with James who gave timely and a customer-focused response. He also called to follow-up after the repair to make sure we were happy which I appreciated. I hated that the door broke but was very pleased with the repair and the fact that I did not have to pay.

Regarding my previous complaint on 3/21/12, I had a Dacor fridge, model #EF42BDCBSS, installed in my brand new kitchen in March 2008 (I've a kitchen full of Dacor). It subsequently had a problem with the drip pan in March 2009 and was fixed on warranty. Come March 2012, the fridge was again diagnosed with the same problem. The technician told me there had been a design problem, but after three re-designs, it was remedied and should have no further problems once the new part was installed. The bill, $658 and more than half, was for the part! Of course, I was livid because the fridge had been fixed in 2009 and was now off warranty.

My Dacor (3 years old) oven top burners' igniters don't stop after being turned on, although they are burning. I've tried drying them for many hours and applying rubbing alcohol. The front ones do this all the time when we turn them on. When we turn the left front burner on, the front right one's igniter does it along with the left! The back ones do it occasionally, so are still usable. Apparently this is a common problem with Dacor units. Why haven't they fixed it? We've had them fix the electronic panel at huge expense, and are not going to call them again. When the back burners stop working, we'll get another unit. I've had gas stoves for 30 years and have never experienced anything like this poor quality. It's amazing that they are still in business.

In August 2001, we purchased two Dacor 30 inch wall ovens. It has been a decade of problems. Here is what we have experienced: Just this morning, one oven is yet again going through the cycling light problem. This is where the internal light turns on and off at random and there is no response to the button on the panel. A brief history of issues since we've owned these units: At the time of our purchase, Dacor was still offering a two-year warranty. During the warranty period, one oven would send steam out through the lower vents whenever there was any liquid in what was being cooked. This in turn would condense on the panel which then sent the oven into a number of different failure modes. This unit had at least three different control panels installed. After battling with continued problems and many, many, many calls to Dacor, they agreed to replace the steaming unit at the three-year mark.

We have 3 Dacor appliances that we purchased new when we remodeled our kitchen a few years ago. Our cooktop’s igniter continually clicks even when it is not in the light position. This only happens on the front 2 burners (the back 3 are fine). We have cleaned the unit and cleaned the igniters over and over. We have had 2 authorized Dacor service companies and another company look at our unit. Two said no fix exists; the other replaced a part after talking to Dacor and that did not fix it. When I called Dacor, they noted to get another service company and call them when they are here. I am concerned that this again will not work and I will have to pay another service fee.

I see no way on here where I can respond again to my original complaint so I'm simply submitting this as an addendum to my original. I submitted my complaint about my Dacor fridge and the drip pan on 3/21. Someone named James called and left a message in the early morning on 3/22. I have called back twice, once in the morning and once in the evening and left messages. I've yet to hear back.

I had an issue with the wall oven light on my Dacor Preference double oven. To make a long story short, after contacting Dacor directly, they made sure that the unit was fixed by providing the part directly to me and confirming that the local repair company would be willing to install it. The oven is 8 years old and in the end, what I spent seemed reasonable to get a fully functioning oven (membrane switch). They were prompt, personal and courteous in their response to me. I came away feeling that Dacor takes pride in their history and their products! They also cleared up some misconceptions that I had regarding the status of their company. Although it was frustrating to have an appliance not work properly, I feel that the customer service Dacor provides makes their company one worth sticking with. That makes a big difference in today's impersonal world.

I paid over $6000.00 for a Dacor EF48BNDBSS refrigerator and have had nothing but problems with this item and the other Dacor item (dishwasher) that I bought when I had a new kitchen built for my new life of retirement. The first refrigerator that was delivered did not work when it was installed and was returned immediately. I had to wait for Dacor to send another one and I have had to pay several service calls each time since that point. I am disgusted that I paid over $10,000 on two appliances from Dacor and neither of them has ever worked even at a low grade basic level. Both of my items have been discontinued and Dacor reimbursed me for half of what I paid for the dishwasher, which did not even cover all of the repair calls that I had paid for ongoing service. At that dealing, I got tired of paying for repair calls for the refrigerator due to excessive icing in the freezer; supposedly there was a quick fix right after I had the unit installed and it did not fix the issue. Now, there is another quick fix that Dacor suggests and that will cost me $800. Really? I don't think so.

I had a "Dacor" Fridge, model #EF42BDCBSS, installed by Kiva Kitchen & Bath in my brand new kitchen in March 2008. At the beginning of March 2009, it began to have a problem. So on 3/6/2009, we had an authorized Dacor rep come out to diagnose it. He said it was the drip pan so he installed the new part and said it was fixed. It was on warranty at the time.

I bought the refrigerator less than a year for over $4,000 and the vegetable drawer chipped. When I called Dacor, I was told that it was a cosmetic issue and was given a number to call and order the part. For a refrigerator less than a year and costing that much, I thought it should fall under its warranty. Another issue is the ice maker. It won't dispense ice and I have to always pull the ice bin and put it back in. The Dacor customer service said that it's because air gets into the ice bin when I dispense ice and that's the solution. Once again, for such an expensive refrigerator under 1 year old, I would think customer service would be more customer oriented. Never again!

We have a dual fuel Dacor oven purchased in 2001. We have the manual. For some reason, after cancelling a timer, the oven locked at :4. The owner's manual was no help. The Dacor website was no help. We turned off the circuit breaker then turned it on again and finally, the oven worked.

In 2001, I bought a Dacor dual range stove. I paid over $2000. My problem is that there is a defect in the product; when you use the self-cleaning, the outside of the stove cracks up. Dacor has replaced this three times and each time it cracks again. I spoke with them about a year ago and because I didn't continue the warranty, they wouldn't replace it. I carry a home warranty.

I first bought the low-end Dacor dual fuel range and overhead microwave oven. Within the time frame of 3 years, repairs to the stove cost over $2,500. The stove cost $1,800. Ever single piece of plastic on the stove cracked and had to be replaced multiple times. The microwave's handle cracked 6 times, twice in one week. The overhead trim, which is about 30" by 6" and heavy, fell off and hit me in the head while I was frying bacon. If it had hit the pan of hot grease, I would have been burned.

The first F1 Error needed a new membrane repair for $470.00, after 4 years of service. Now, the same F1 error after the new membrane is only 13 and 1/2 months in service and it is now out of warranty. Customer service people are rude and unhelpful but when pressed, they said they might be willing to help after a service tech, which I have to pay for, diagnoses the problem.

My Dacor oven (DO130S, S/N V-A-10160044) is less than 18 months old. While it was in use, it popped, sparked, tripped the circuit breaker, and died. I called customer service, and voiced my concern on safety due to potential electrical defect. Steven, the customer service person advised me that this oven is no longer in warranty, and to call a repair service. I reiterated the concern for product safety. He placed me on hold, and the call was dropped. I called again, and Mike answered. I repeated the same info, and he was not willing to listen to any concerns. He hung up on me. This experience does reflect on published Dacor's commitment to customer service, or product safety.

Over ten years of using my Dacor oven, I have spent $1595 in repair bills to keep it going. It cost $1875 originally and I would have purchased a more reliable brand if I had known how much trouble the oven would cause me.

I purchased a Dacor Black Dual Fuel Range (RSD30B) in 2001 which was installed during a kitchen remodel. We moved back into the house on 12/24/01. We hardly ever use the oven because my husband barbeques every night. In less than 5 years, a piece of the plastic front control panel fell off. In early 2008 the self cleaning function broke (error F2). I called Dacor and they referred me to a repair service. It was going to cost almost $500 to repair so, given that we use the oven so little, I decided not to spend the money on an oven that was falling apart.

We bought our new Dacor CPS 130S wall oven when we built a new house in '04. First we had to replace the lower heating element. Now the touchpad (Dacor part # 13290S) is malfunctioning. The "+" button will not respond to touch. Called Dacor and was told that the needed part number was discontinued in 2009. I double-checked with a distribution center in San Antonio, TX, who confirmed that the part is no longer available. They referred me back to Dacor on the chance that Dacor would have one somewhere. Dacor's suggested solution was that we need to buy an updated completely new oven, which would cost us several more thousand dollars. So here we sit with a perfectly good oven minus a touchpad to control it correctly. So much for buying reliable, U.S. made products and receiving good service. I thought there existed a federal law that mandates a company must make parts available for 10 years if they discontinue the product?

The enamel on the bottom of the top oven has blistered and the metal beneath is exposed. If the oven is heated, there is a chemical smell. This is such a dangerous situation that the ovens (double) are being removed as I write and will be replaced with a different and more reliable brand.

I completely gutted my kitchen on 2/22/92, and purchased a Dacor CPD230R double oven. Whenever I used the self-cleaning function the next day, F0 would appear. I would have to get a repairman to come to my house. This cost me a fortune. For one year, I just used the bottom oven. I finally called Dacor, and complained. I wrote a letter to Mr. **, and wanted satisfaction.They decided that I could purchase a new, better oven for $1,480.00. This was 1998, so in 6 years, I spent $3,680.00 for 2 ovens. After 5 years, I started having the same problems.

My Dacor Preference 30" double wall oven (model PCD227R) was installed on 5-14-2004. On 12-31-2007, I replaced the upper oven high limit switch for cost $146.56. On 5-19-2010, I reset the lower oven high limit switch for cost $95.00. On 8-27-11, I replaced main control panel (Bezel Assembly), whose parts cost $271.10. On 12-14-2011, I replaced the main relay board for $214.02. On 1-16-2012, I replaced main relay board again, and it is under warranty. On 2-3-12, I replaced upper oven temperature sensor for $32.09. I am awaiting authorized Dacor service technician to calibrate both ovens.

As a contractor, we were fortunate enough to build our dream home which was completed in 2005. After much research and many show room visits, we purchased Dacor appliances for our kitchen. As the saying goes, if I knew then what I know now. Our biggest (note I said biggest, not only) issue is with our ESC130 oven. If you own this oven, do not, repeat, do not, use the self-cleaning mechanism. I have had this repaired once and then replaced once (along with a relay board). I seldom use this because I know when I do the lock mechanism will continue to cycle until it is replaced. This means, while I can still use my oven, I have to time when I open the door based on when the lock is cycling in the unlock position. I must also turn the oven off at the circuit breaker or listen to the continuous warning beep that the lock is cycling (as if I didn't know).

We have several Dacor appliances and all were installed 1/2006. There were a couple of repairs in the first 2 1/2 years. Little things started developing. The simmer burners on the cooktop started clicking, several cooktop knob lights burned out. The wall oven lights stopped working. I waited for the bomb to drop before calling for service. Finally, the convection microwave stopped working. I called the authorized repair service in Atlanta. They came and were unable to repair anything with the exception of the knob lights on the cooktop. When I found out the cost of the knob repairs, I decided to live with burned out knob lights. The repair service got back with me for the cost of all the repairs needed in a timely manner. Needless to say, I was a bit overwhelmed! I told their authorized repair service to let me get back with them.

We have several Dacor appliances and all were installed in 1/2006. There were a couple of repairs in the first 2 1/2 years. Little things started developing. The simmer burners on the cooktop started clicking. Several cooktop knob lights burned out. The wall oven lights stopped working. I waited for the bomb to drop before calling for service. Finally, the convection microwave stopped working. I called the authorized repair service in Atlanta. They came and were unable to repair anything with the exception of the knob lights on the cooktop. When I found out the cost of the knob repairs, I decided to live with burned out knob lights. The repair service got back with me for the cost of all the repairs needed in a timely manner. Needless to say, I was a bit overwhelmed! I told their authorized repair service to let me get back with them.

We bought a 36 inch Dacor range with oven last year, around September, when we moved in to our new house. We tried to turn the oven on Thanksgiving day for 10 people, but it would not work. We called for service, and they replaced the circuit board. The repairman turned the oven on, and it worked fine. We never used the oven, just the burners on top, because we have a second smaller oven, we like to use for every day cooking. Then came Christmas day, and we were having 30 people over, so we went to turn on the Dacor oven, but to our horror, it did not work again. We have owned this oven for a little over a year, and have tried to use it only twice. In that time, both on holidays, with a lot of people to feed. This time, when I called for service, they told me I will be charged $198, because when they tried to get Dacor to drop that charge, they said no. We are very disappointed in Dacor for not caring more about the customer.

Dacor's wall oven won't heat up after I used Self Clean feature. Dacor said there is a reset button behind exhaust frame on oven (close to door latch). I called when I could not find "red button" and was told it was hard to find and they did not know exactly where it was located. Maybe I should call repairman. Any suggestions? Has anyone else had problems after cleaning oven? PS: My 5 year extended insurance expired Nov 11.

I have had my 30 inch Dacor Dual Fuel Range since 2002. In the past month, the oven door seems to be falling apart. I had to replace the oven door handle after the handle cracked in the spots on the right hand side where the screws go in. When I tried to screw the new handle in, I noticed that the front panel on the door is lifting away from the door. It is more separated on the right hand side which leads me to believe that it is the reason that the handle cracked on that side.

On 11/24/11, I posted the problems that I have had with our six-burner, dual fuel Dacor range. Dacor responded that it had contacted the service provider, and that it would be in contact with me to let me know if there was any solution available. Dacor did contact the service provider on 11/29, but I have heard nothing further from Dacor. So Christmas dinner for 15 people will have to fit in the one small oven. Ho, ho, ho!

I purchased entire kitchen of Dacor appliances - $30,000. The 48" refrigerator required 9 service calls to stop freeze up. Wall oven – the digital panel went bad. Stove top exhaust – the circuit is melting. The dishwasher had 17 service calls over 2 years - mid way they replaced the unit because they could not stop it from leaking and damaging our wood floors. The most recent service call was yesterday, 12/20/2011. After waiting since November, it is again not working. Does anyone else understand that spending $1700 on a dishwasher should allow you to use the dishwasher? I called the customer service and was told "We are discussing the situation and will get back to you." Are you going to come wash dishes with me over Christmas when we have 25 guests? Were you there on Thanksgiving? If I hadn't been stupid enough to buy all Dacor appliances, I would throw it in the dumpster and buy a GE from Home Depot.

I bought a Dacor dual-fuel range in 2002 for my new house. Within 18 months, the control panel on the front had shorted, causing the stove to emit a continuous beeping. I got this repaired, and was advised that I should not use liquid cleaners on the stove! Two years later, the same thing happened again. Finally, about 4 years ago, another fault developed in the 3rd control panel, the circuit controlling the oven lights will not respond to touch, and the oven lights switch on and off continuously. Not prepared to pay for yet another control panel replacement, I switched off the power to the stove at the main fuse box. I have continued to use the gas cooktop only, lighting it with an ignition wand.

I purchased a 30" Dacor dual fuel range and matching hood in 2004. I paid $4009 for the range and $948 for the hood. The range and hood have been nothing but problems. I wrote to Dacor in April 2009 detailing the problems with the range with service history dating back to 2006. Problems include overheating when cleaning which is a safety risk, replacement of cooling fan, ignitor assay, part # 92309 membrane, and replacement of relay board in 2007, 2009 and again December of 2011. I attempted to purchase a Dacor extended service agreement in January 2009 but was declined due to the range's past history and its age.

Our coffee maker worked well for the first few months after which the main water pump broke and water flowed all over our cabinetry and floors. The repair people came and picked it up, sent it to the company and it took 4 months to replace the broken pump. Dacor would not do anything about the damaged cabinetry. A few months later, it started dispensing water as soon as the switch was in the on position and would not stop. Repair men contacted the company and they were told it was an electronic $400 part that failed.

My Decor Epicurian oven and range has been a nightmare from day one. I have had the oven for about 8 years and had it repaired so many times I have lost count and had spent at least $2000 on repairs. We have experienced motherboard burn out, membrane failure, temperature control malfunctions, error messages that cause incessant beeping. Nearly all of the problems that have been described in this list of complaints, I have had the problems themselves multiple times!

Wow! I wish I had read this website before we built our house 3 years ago. I have a 5 burner Dacor cook-top that has been nothing but trouble since day one! I have 5 different appliance brands in my kitchen and the Dacor is the only one that has caused continuous problems. I was so mad at the repair man today I hung up on him (poor guy, I see now Dacor is the problem). The cook-top has exploded three times. ow when I say exploded, I am not joking at all. I mean the explosion blew the cook-top up and burners off, blew the cabinet doors underneath open, flames shot out and the house shook.

I wrote yesterday, perhaps a little too hastily that our "motherboard" was dead on our Dacor stove. The repairman came today and fixed it by removing it from the front of the stove and unplugging two plugs and plugging them back in. Everything works fine now and we are vastly relieved. The repairman commented that most people are very happy with their Dacor appliances and he doesn't repair them very often.

The motherboard is out again on our stove. Twice in nine years. Oven is kaput. This is a very costly item to replace. Though only cosmetic, the motherboard panel, cracked twice as well. Our friends liked "the look" of the Dacor stove and bought one as well, but they too have had repairs, and also have a big crack in the motherboard. Dacor, you are a shame.

Dangerous condition! I purchased a Dacor 36" dual fuel range 5 years ago. I reported the issue to Dacor via email with no response from customer service. I believe the no response was an attempt by Dacor to distance themselves from their responsibility for this potentially dangerous condition. Specifics: When pre-heating the oven in convection/bake mode, if the oven door is opened before reaching the set pre-heat temperature, a ball of flame will explode up from the opened door. The ball of flame is basketball sized and has singed eyebrows and hair on several occasions.

About 3 years ago, I spent almost $5,000 on a Dacor double oven. We had it less than 3 months when the motherboard had to be replaced. About 3 months ago, I started to get various error codes and a continuous beeping. An authorized Dacor service repairman has replaced the motherboard three times. He was on the phone each time with Dacor, however we still get the error codes and Dacor has told the service repairman that they are stumped and don't know how to fix it.

We bought a six-burner, two-oven dual fuel range for $7,500 in 2004. It was for our dream kitchen. We have had nothing but problems with the large oven. We have now been told that it is not fixable, which makes the range useless for our large family. When we called customer service, they confirmed that the oven could not be fixed, and then tried to sell us a new Dacor. I wouldn't buy a Dacor appliance if they paid me to take it. I just wasted over $7,000.

I bought a Dacor cook top back in 2006 and it has leaked gas from day one. I called my dealer they set me up with a Dacor technician who spent all of 1 hour checking it out and giving me a bill of $210.00. He told me that the gas leak is not in the unit but before the gas shut off. That's funny. When I shut the gas off at the valve, which I do after every use, the leak stops. It has been almost seven years of dealing with this issue. This is a major safety issue. I cannot believe that a major company with such an expensive product are being allowed to continue their defective products. A big thumbs down for Dacor.

Add me to the Dacor hate list. The $4300 oven installed in 2000 is now a whopping $6400. My motherboard #2 is broken and the glass on the door cracked which to me is a safety issue. This is a two adult, no kid household so figure. We use the oven about 7 times a year. My Dacor rangetop and hydraulic exhaust have both required service as well.

Dacor Appliances are without a doubt the worst appliances it has ever been my misfortune to have come in contact with. The only thing worse than their products is the Customer Service Dept. These people just don't care, from production on down to customer support. So much for buying American made products. We sure tried. The problems would be too long to list here.

I spent a lot of money buying a Dacor double wall oven because it was supposed to be top of the line and dependable. Now, the circuit board needs to be replaced and the oven is just 5 years old! This seems absolutely ridiculous for an oven this young to have such a major problem! I am very upset about all the money I am going to have to spend to fix it. I've never, ever had any oven problems with other brands like this in my life. We remodeled our kitchen and I thought I was getting something better and now I realize that this brand is not living up to my expectations at all! I am using an authorized Dacor repair company and they told me that they are seeing lots of problems with this brand. I do not recommend this oven to anyone.

We built a home in 2006 and installed all Dacor appliances. I would never ever purchase these products again. My gas cooktop was the "top of the line" product from Dacor and I have had nothing but problems with it for 5 years now. I have spent over $1000 fixing the large burner that continues to have leaks with the seal to the point where the flames come out the bottom of the burner. Most of the other burners click when lit even though they are clean and away from a draft. I have had 2 Dacor approved repair companies out and they both recommended against Dacor.

In August of 2005, I purchased a Dacor pro range. In December 2005, the control panel began to blink and lose display. Dacor gave me names of 2 authorized repair people. After several visits by a repairman, I phoned Dacor and was told to call a repairman. They obviously didn't listen to me! The repairman spoke with Dacor representative who responded that the display needed to be ‘rebooted just like a computer.’ Several times a month, I must go to the electric control panel in my basement to turn the breaker switch off and on in an effort to ‘reboot’. In September 2010, the display panel went dark and could not be ‘rebooted’. I had to replace to control the membrane at a cost of $530.69 plus $169 for labor and a service call.

There was an on-going issue with my Dacor cooktop. There's an on & off gas leak. The problem was addressed a few times but it re-occurred after the warranty had run out. I got in touch with the Dacor Service department and they helped us out to fix the problem.

My oven would not work. Neither the broiler nor oven element would heat. The dealer from whom we purchased the range had gone out of business. So, I wrote to customer service on the Dacor site. Dacor customer service was back to me within 24 hours with a suggestion on what might be wrong. My husband followed the easy directions and my oven is now working! I am very happy with the prompt reply from Dacor customer service. They even provided a dedicated phone number if we had problems.

This is a follow-up comment from my last post dated June 21st 2011.

When I bought my house, the previous owners told me that they'd been having problems with the Dacor oven. They had purchased a replacement burner and prepaid the Dacor authorized service technician to install it for us. We have worked for three years now to get Dacor's authorized service representative to install the part for which he has already been paid, and have been using a toaster oven to prepare meals for a family of four the entire time. The oven will heat to 135 degrees, then either shut off completely or immediately switch to broiling mode and burn whatever is inside it. When I called Dacor to see if they could help with the service issue since the technician was authorized by them, they told me it was my problem, not theirs. Although if the product they manufactured wasn't faulty in the first place, it wouldn't be anyone's problem!

We purchased a very expensive Dacor double convection oven about 15 years ago. This was based on recommendations from friends who do a lot of cooking like we do, and the mistaken thought that this US company would be more inclined to support any future problem. We now have a problem with the control panel. Dacor's only response is that they do not make the part anymore and cannot help us remedy the problem. They even had the nerve to say that they would give us 10% off a new one. Except for the annoying buzzer sound, the stove works well. Buying a new one is a financial burden we never expected or want to accept. We are telling all of our friends to stay away from this manufacturer. I wish I did not have to give Dacor any "stars".

I wish I had read all these reviews of Dacor products before being duped into paying for a "high end" wall oven. As many others have mentioned, the electronic panel design is faulty. I paid $1000 to have it replaced once. Now it is broken again and the alarm beeps constantly. The reply from their service rep was that they haven't had any recalls of this product (in other words, no one's house has burned down yet). He also admits that he wouldn't buy a Dacor oven unless he "had money to burn". Well, my money has already burned and so have I.

I remodeled my kitchen about four years ago with all Dacor appliances. It was the biggest mistake I have ever made.

The Dacor (model ER36SCH/NG) burners work, but the oven & the broiler burners will not. The circuit boards were replaced twice 2 times, under warranty, but still fail. I have to un-plug, or turn off then on the breaker to reset the circuit board. Dacor states that they are aware of defective boards, but are working on new replacement boards (no board yet). It's going on now, for over 6 months. Is there any news? I am very frustrated!

We purchased a Dacor Epicure dual fuel range when we built our house 7 years ago. It was the most expensive appliance we bought and we wish we hadn't. We have had no problems with the stove top, but the oven, specifically the broiler unit has been a consistent problem. We rarely use the broiler and use the oven perhaps 2 or 3 times a month. Yet, the igniter had to be replaced in March of 2008 and again, in June of 2010. In January of 2011, the broil gas valve was changed and now in September, the broiler is again not working. I can't see pouring any more money into this appliance and will sell as soon as I find a buyer willing to take a chance on it. We have been greatly disappointed in this product.

We got a Dacor oven and microwave wall mounted Unit 7 model DMT 2420S when we remodeled our kitchen. I have had problems with the microwave with sparking on and off. I have stopped using it as I am worried about a fire.

Our kitchen was remodeled 5 years ago. We have had nothing but problems with our Dacor pop-up vent system. We had paid more than twice for the product due to a design flaw where they have used tape to hold the fan together. As people occasionally cook with oily foods, grease eventually renders the tape to stop working. The fan gets stuck half way as it gets caught on the protruding section. The motors then burn up.

I purchased a 48" Dacor Epicure stove in October 2010. We moved into our home in November just in time for Thanksgiving. We remodeled the kitchen and the stove is the focal point. When I heated the two ovens, the pre-heat mode stayed on but the ovens went to 600 degrees plus. My oven thermometers only read to 600. That happens every time and the fans stay on for hours. After many service calls, we have determined that the oven is going into a cleaning mode every time and is wired backwards. Dacor is ignoring me.

I purchased my Dacor wall oven in 2008 and have nothing but problems. I have had two "computers" replaced for over $1000 each and other boards replaced. Problems started just after the manufacturer's warranty ended. I consistently get a U60 fan error message, no matter what I'm cooking and no matter what cooking cycle I'm on. It works for about 15 to 20 minutes and then stops and there is no way to restart or reset it.

I purchased my Dacor range in '07. After running the self clean cycle today, my oven won't heat up using convection or regular bake. Keep in mind, I had the entire "electronic guts" of the oven replaced in March 2011, 6 months ago after the same full failure. I paid $6,500 for this appliance. I wish I had my old GE oven back. This piece of equipment is only 4 years old. My husband and I don't use the oven often. What a huge disappointment! I will likely spend the next few days on the phone with "customer service".

I bought a Dacor Epicure 48" range in 2003. It has never worked correctly. I read many other complaints on this same range. I had the burners replaced and I still have to light them with a match each time I turn them on. The oven temperatures were never correct. Nothing bakes properly even following their directions. It bakes very uneven. The hinges are sprung/broken (as the doors are too heavy for the lightweight hinge they use). I have had numerous service calls over the years and still not a good oven or repair. I too am very disappointed in the fact that this product is a lemon and they will not replace it.

Dacor DCM24 Microwave and E0130SCH Oven have had problems that were never fixed despite 3 years of trying.

I purchased all Dacor appliances when our home was built 3 years ago. The Refrigerator has been serviced 2 times already and now requires manual defrosting every month to keep it functioning. Now the double ovens broken! These appliances are expensive and a total nightmare...never buy them!

I purchased my Dacor Epicure Range 8 years ago when I remodeled my kitchen. My other appliances were made by GE and Bosch. I've had to service my GE appliances a couple of times in the last 8 years, but it is the Dacor that has given me the most grief and it was the most expensive appliance purchased. It has never been reliable with regard to convection baking. Initially I thought it was my inexperience with a convection oven. I read everything I could get my hands on and kept trying...after talking with a friend who does quite a bit of baking I realized it's not me, it's my oven.

My Epicure dishwasher is being replaced after 4 years of use. The racks are rusted. It leaks. And the spray arms are broken in two. The dishes need to be completely washed before putting in dishwasher. Do not purchase Dacor dishwasher.

For those of you considering on 'upgrading' your kitchen with Dacor appliances, take it from someone who spent nearly $17,000 on them for my own kitchen remodel --run the other way!

About 10 years ago, I remodeled my kitchen. I installed top end appliances including several Decor products. My Dacor cook top has been great. However, my Dacor microwave and convection oven have been a huge disappointment to me. The plastic turntable support has melted and I am concerned about possible fire danger. My oven is a lemon and has never worked properly. I complained a lot when I first got it, but finally gave up.

This is a follow-up to my previous complaint:

I purchased the Dacor duel-fuel stove three years ago. It cooks unevenly since day 1. I have been complaining since year one, no resolution, no assistance, etc. I am very very unhappy and will never purchase a Dacor again.

I was disappointed when our built-in microwave oven stopped working immediately after the warranty ran out. I contacted Dacor customer service and they agreed to pay for the part. The appliance is working well again. The customer service was very accommodating, friendly and understanding.

This is an update on the complaint filed for the baking issues on my Dacor Epicure Range. The issues have been successfully resolved and I can now truthfully say that I am 100% satisfied. NHL, the representative from Dacor, was very pleasant to work with and has followed up with a phone call and email. Now that the issues have been resolved, I look at my range as a beautiful piece of stainless steel, as well as a "workhorse."

I purchased and installed a Dacor double oven with a convection, self cleaning upper oven about 12 years ago. Recently, while changing the light bulb in the upper oven (convection), I noticed that the roof of the oven box is falling apart at the seams. A 1/4 gap is present in the roof of the oven running from the front to the back. The bulb housing is also corroded. Shouldn't the oven box last longer on a Dacor oven? I am unable to use the oven at this time due to safety and fire concerns.

We remodeled our home three years ago and purchased Dacor appliances for our kitchen. What a huge mistake! The built-in refrigerator has had eight service calls in the last 12 months, because of a problem with the fan. Ice builds up on the fan, which causes a noise akin to an airplane taking off. When the repairman showed up, he dutifully chipped the ice off the fan. Finally, I inquired as to why ice builds up in just a week or so. The repairman speculated that it may be because a hose is leaking. He replaced the fan and the hose. Two days after he left, the noise began again. The repairman is coming again tomorrow. I'm wondering how many more service calls I have to endure before the company will just replace the refrigerator, which clearly is a lemon. Dacor has done nothing to help, referring me to the company that holds the extended warranty. I have inquired about having the refrigerator replaced. But the warranty says that, despite the record of service calls, there is no evidence that there is a problem with my unit. Apparently, I have to have the service technician file a separate report with the warranty company, which is what I am going to do tomorrow.

I built a new home and purchased all Decor Appliances which was a big mistake. I have had trouble with every single Decor appliance that I purchased, Decor appliances are very unreliable. I am a large Residential Building company and I would never put one of my customers through what I have experienced with Decor. This is some poor quality stuff! I have a $7000. Frigidaire where the ice dispenser rarely works. There are too many problems to mention in this report. Do your self a favor, don't buy Decor.

The LED display on our ERD30S06CG Epicure Range stopped working on January 1st 2011. The oven controls and time do not work. The oven light is the only control on the panel that functions. The cook-top burners still function. What is the problem? Can anybody suggest the fix? We just replaced our 4 year old 24" Dacor dishwasher with a new unit because we got nowhere with Dacor Customer Service, a $5000.00 range that was custom fit to our new kitchen renovation can not be easily done. Both appliances are about 4 years old. We have a Dacor fridge and I'm waiting for the fun to begin with that. I contacted the Dacor Customer Service department through their email contact today, we will see what help (if any) they can offer.

Four years ago, I purchased a new Dacor Double-Oven (MOH227S). The oven has been used fewer than 30 times. Recently, the oven displayed a U60 cooling fan error and failed to heat. After consultation with several certified appliance repair companies, I was encouraged to call Dacor to request the following: (2) oven relay boards and (2) blowers. Dacor required me to purchase the replacement parts for several hundred dollars.

I had Dacor double wall ovens installed in November, 2007. During the summer of 2010 (less than 3 years old), the ovens would beep incessantly and display an error code "U60 Cooling fan" every time I tried to heat them. I called Dacor and was given a code to enter to cancel the error code. This worked for a couple of months, although I had to do it repeatedly.

The inside glass shattered on my oven during the automatic clean cycle. Oven is three year old and is out of warranty. I may have used self cleaning once. Customer service said there may have been a slight flaw or crack in glass caused by wiping up spills. There was no help at all. The glass will cost $113 and service will cost over $100. Do you hear of many cases where Dacor oven glass shatters on self cleaning mode?

We have all Decor appliances in our home. The first thing to go was the double dishwasher. The top unit died. And while Decor provided parts, we were out $195 for the repair. At the time I had asked the representative at Decor Canada why my built-in Decor microwave oven/wall oven/warming oven seemed to have an oven door that did not close fully. I was told not to worry about it, the only time it closed fully was when it was set to self clean. We foolishly believed it.

I purchased new set of high-end Dacor double ovens less than a year ago. During the summer months, the ovens threw off so much heat into the kitchen that we couldn't use them as the air conditioning couldn't handle the high load. We called Werner Stellien where we purchased the units and then were bounced between them and a third party service company before being told that we had to contact Dacor directly to get authorization because the units were still under warranty. When I finally spoke with Dacor, the representative was rude, obnoxious and uncooperative.

We are contacting you directly from Dacor. We would like the opportunity to post directly to our consumers inquiries on your site.

I bought a brand new mov230s on 09/29/2010 and had it installed on 10/04/2010 only to find out that it was dead on arrival. Before it was installed into the cabinet, it was tested and the unit fans came on and never turned off. Also, it produced an error code which we assumed was to indicate that the doors were off. I did not call Dacor at this time. I had the unit placed into the cabinet and the doors reinstalled, only to get the fan and error issue. I then called Dacor. They refuse to replace the unit and I was told this unit was a floor model. I assured them it was not as it came in their packaging, in mint condition with all protective plastics and still attached to the pallet.

I purchased a Dacor 48" Dual Fuel Epicure Range for my new home. We moved into this home on December 21, 2007 on a part-time basis. A year later, we occupied the home full-time. At the end of 2008, having used the oven for holiday meals, it was time to clean to oven. After self-cleaning, I noticed the glass in the door had a "rainbow color" effect. I also noticed that the enameled corners around the windows was flaking off. In about August of 2009, the oven lights to the main oven would not turn on. The lights in the small oven worked fine. I checked to bulbs in the large oven and they were not burned out. Then, the LED light on one of the burner controls goes out.

Approximately 1 and 1/2 years ago I started smelling gas every time I used my Dacor gas oven. I called one of the only two authorized service companies for Manhattan. Several visits could not fix the problem. Then the oven stopped functioning. I had to replace the relay and the clock mechanism at a cost exceeding $800, but still the gas smell persisted. The service company replaced the ignition valve and that's another $125, a reduced fee for labor since they should have done this on a prior visit. When the smell got stronger, I contacted Dacor who got in touch with the company since they would no longer deal with me.

I bought the Dacor microwave in a drawer and had problems from day one. The open/close feature on the door closed and opened at such a high rate that food sloshed around and spilled in the microwave. It eventually stopped working completely and Dacor would not replace this item. Second one was installed about two months ago and same problem. Yesterday the repair man came and this time took the microwave to the shop. Apparently Dacor is aware of this problem and an alert has been issued to the people who handle Dacor but it is not being acknowledged to the consumer. I found the Dacor people rude and abrasive when called. I also have Miele appliances none of which have any problems. I will never buy their product again, and will tell all my friends who are renovating not to purchase this product. Poor product and even worse customer service.

We remodeled our kitchen 3 years ago and replaced all the appliances. We had a Dacor dual fuel stand alone range and had continual flapper valve problems with the gas range top . However, we have loved the oven. We decided that we would not get a Dacor again. When we talked with the technician the last time it needed repair, he said that this problem had been resolved in the newer models and that Dacor was a dependable product and gave great support rather than the one we were going to choose over Dacor. Regretfully we went with Dacor. The separate range top we have, occasionally deploys the same clicking noise that signals the flapper failure but we lighten it manually and it corrected itself.

This is a follow up to the follow up. To recap, I posted a complaint on this site and got a call from Dacor. They had me install a dedicated electrical circuit for the oven and authorize a repair from a local dealer. I got the electrical work done. The local dealer came and replaced the mother board and the relay board. The stove was quiet for about 2 hours, and then the beeping and the F1 started again. I emailed James at Dacor letting him know the work was done (when the stove was quiet). He replied right away. I emailed him shortly after (when the beeping started) and I've heard nothing since. I guess they know they have a real dog in this product.