Dacor Appliances Reviews

The Dacor refrigerator supplied by my home builder broke down within a few years. Despite numerous attempts to contact Samsung, the problem remains unresolved. From my experience, customer service does not seem to be a priority for Samsung/Dacor. It appears that their sole focus is to introduce low-quality products into the North American market for profit. I would advise against purchasing from Dacor & Samsung if you value your investment. It is highly recommended to steer clear of Samsung/Dacor products.

Terrible appliances. Purchase column fridge and freezer along with wall oven and cooktop. Fridge needed a new compressor after one year and now needs an evaporator coil. Wall oven was completely replaced due to software issue and cooktop was also replaced.

We once owned a Dacor oven which was wonderful. So a new Dacor cooktop in 2022. Model DTG30P875NS/DA 30 inch. After 1 year the plastic now cracked and just fell off. We bought through FBS and they were helpful getting a replacement. Now at 2 years old, another knob cracked and just fell off and FBS is no longer responding. Dacor customer service said I could buy a new knob from them, or somewhere else but did NOT know how to do this. I called again, was put on hold a long time and the system said I could leave my number and they would call back. NEVER received a call. Like too many things, a great product is now to be avoided. Just cheap junk.

Hello everyone, In the most sincere way possible, I would warn you to never purchase a Dacor (Samsung) unit. We have a double range oven that cost over $10K and is less than 5 years old. One of the oven sides stopped heating and when we attempted to repair the unit - we were told that the $50 part is no longer produced, so too bad. Not only is their product inferior and cheaply made but their customer service was less than pleasant along with rendering my $10K unit useless in less than 5 years. The entire experience was awful, so you are better to spend your hard earn money on a different brand with quality of workmanship and customer service. Hope this helps. Cheers.

11 months ago bought a Dacor refrigerator $10,000. The panels are stainless and it is rusting!!!! Called customer service and to no avail. They say it's not under warranty and is considered cosmetic. Excuse me Dacor ..I did not say I dented it, I did not say I scratched it! The refrigerator doors are starting to rust! The material they used is obviously inferior! For 40 years I have been using high end stainless appliances. I have 2 homes. I never ever had a rust problem with any appliance I purchased. It's quite pathetic when you spend so much money and after 1 year you can't get any satisfaction from Dacor. I will never buy from this company again and do not recommend anyone to buy from them as I now read the horrible customer reviews. Save yourself the aggravation and the money, go somewhere else! Wish I did!

I bought a whole Dacor package in 2022 because my kitchen was flooded in the hurricane. I was so impressed with the look of these appliances. So the first thing that happened was the problem with my cooktop. I had an induction cooktop for the prior 10 years and had all the proper pans, but the new fancy 4K cooktop would not cook evenly. So if I cooked bacon, it would only cook in the middle and not on the sides. There were multiple repair calls. Nothing helped. So after 2 months my dealer replaced the $4K unit with a $2K unit. It was better but not acceptable. So I accepted that it was junk and replaced the Dacor cooktop with GE... much much less expensive and which cooks evenly!

Purchased a Dacor stove a few years ago, one of the gas lines has a leak. Now I can’t get parts, their customer service is useless and their parts supplier can’t give an eta on a part. For a “high end” appliance this is trash. Spend your money on a different brand preferably not owned by Samsung.

NO STARS. I moved into a house with a Decor Double Oven. I needed to clean the ovens so I began by cleaning the bottom one it went fine. I cleaned the grates separately and wiped out the oven. It looked like new!! Then I proceeded with the top oven. One oven at a time. When completed neither oven worked. My husband reset the breaker switch and now only the top oven works but is not heating correctly. I immediately was disgusted. I called a repair man who said I need a Relay board and that he could not find one available and that Decor discontinues parts on a regular basis. The oven is EIGHT years old and he said to buy a new one. What? I am so sick. I used the self-cleaning on my double oven in my old house (GE) 3-4 times a year (it was 15 years old) and never had a problem. What a scam. I would never buy this product and wished I had read these reviews before I cleaned the oven.

So, I called for a repairman a couple of days ago because I thought the ice maker in my $7500 fridge DID NOT SEEM to be working. What I find out after paying a service person $150 to come and have a look at it is this: The cocktail ice maker makes only 4 cubes every 6 to 8 hours. Couldn't someone have told me that over the phone? I couldn't find that bit of information anywhere on the internet and the repairman actually had to call Dacor Technical Help to find that out. I still don't have an answer for why the ice bucket doesn't fill with more than about 30 cubes. Is this anyone's idea of a $7500 fridge? I use 5 cubes of ice in a single glass of iced tea. Just another example of questions I didn't know to ask.

We got the $8k panel ready fridge and it worked for less than 6 months. Then it would not cool properly after 6 months of repair men and not getting to a resolution it finally go fixed. Then we go 6 more months and the same thing happening again. Not cooling. The repair guy comes out and replaces every piece of the equipment of the fridge, but it still doesn't work. I need decor to replace this fridge. It should be working. Now the ice machine is out in the matching freezer. Save yourself massive headaches, time, and no food storage and get a different system.

They make a beautiful appliance but they will do nothing for you once you pay thousands of dollars to own one. I purchased a Dacor refrigerator, specifically Model DRF427500AP in October 2023. However, when it was delivered it was missing its leveling feet. I contacted Dacor and Dacor scheduled an authorized service provider to inspect the refrigerator. As a result, the missing parts were ordered and set to be installed at a future date once they were delivered. After significant delay, the missing parts were delivered directly to my home and Dacor scheduled another authorized service provider to install the parts. The parts were installed on January 31, 2024 and the refrigerator was placed back in its original location.

I ordered a Dacor built-in dishwasher as part of a gut renovation on apartment in NYC. The dishwasher didn't work from the day it was installed. Dacor's authorized "service rep" failed to repair the unit, and damaged a brand new floor in the process. Faced with continuing to deal with this company, I trashed the unit and replaced it with a Miele dishwasher. An expensive lesson.

I purchased a Renaissance double oven nine years ago. I had it serviced after only 3 years when it broke down. After 8 years, it started burning things and then under cooking things, and now at nine years, the bottom oven doesn’t regulate the temperature at all so can’t be used. I spent $900 having a certified technician come in to fix it and I’m now told that it needs an electrical panel and they don’t make them anymore. Dacor told me the only solution was to buy a new oven and the replacement cost is just under $10,000. And it is built into my cabinets so we will need to find one that fits the exact specs.

“Dacor”…Let’s start with their refrigerator. Doesn’t work and the freezer is frozen up. The stove top that was suppose to be set up for “propane” wasn’t converted. I’m just waiting for the microwave and oven to crap out. Don’t waste your $$$ on these appliances. Should’ve known everything from California is crap (except wine).* If you want an affordable appliance Amana is the best. Don’t be sold on these “luxury” appliances. Buy something that will actually work and last. I hope this will help people use their hard earned money to buy something that will actually do what they really need it to do. Don’t buy something just for the “prestige”. But if you want to have a “prestige” appliance I truly recommend Sub Zero. They work and last for a long time. I’ve had mine for 23 years and only had it serviced twice. Just saying. Disclaimer, I do not work for any company or have any affiliation.

I purchased a new Dacor 24" wide under-counter wine cellar, model RNF242WCR, for a top $1,900 "Dacor price". For that price, you would expect both high product quality/durability and competent customer service. I got none of that. Within 3 short years, the unit's door-switch started to fail. The first repair tech who came could not fix it and told me that the switch was not currently available (supply chain issues due to Dacor's acquisition by Samsung he said), and so that I was "out of luck". I personally had to find the replacement switch myself, which took several months, during which I could not use the wine fridge at all. I eventually found and ordered a replacement switch (Dacor does not supply parts - another negative). I scheduled another $150 repair tech visit, who pulled the defective switch out and showed me the super-cheap 1940s technology (must cost $1 to manufacture, for a $2K fridge price).

To all prospective DAICOR customers, I would like to share with you my experience as an owner of DAICOR refrigerator. For the past 9 years we have constantly had issues that require the need of an authorized repair and originals parts for the unit, not to mention how costly the services are, and parts on top of that they never are in the stock, so we have to wait weeks to get it repaired. Currently we are waiting for a part almost 9 weeks. They simply do not have the parts and they can’t even say when they are getting them back! So please be aware of this before making a purchase, the customer service is horrible or not existing, it is expensive and the frustration of having a custom made unit that does not work is the worst and not worth it!

On May 1 ordered a 11,000.00 custom panel ready refrigerator from appliance connections in New York. They deliver and set up our refrigerator 5 days later, everything was ok except the icemaker didn’t work. So I call the Appliance Connections several times getting nowhere and then decide to call Dacor. After a month they send a repairman who just replaces the icemaker, doesn’t check anything else. Well it still doesn’t work, weeks go by and they send a repairman 4 hours away from me to replace the icemaker. Again, doesn’t work and another week goes by and they send him again to replace the celenoid and circuit board. Still doesn’t work, 2 plus weeks go by and they finally agree to send a replacement. Now A&M delivery after another week, sends 2 men to install the refrigerator but realize they need 3 men.

Our oven electrical panel went out, $2500 to replace it. BUT the kicker is the tech trying to install the panel can not get any support from Samsung (who now owns Dacor) to solve the issue. The new panel is not turning on, just flashing. We’ve been at this for 6 weeks, replaced new panel with no improvement, they have been back 3 times and the install techs are frustrated because they can’t speak to anyone to get guidance. Do NOT purchase DACOR!

Our Dacor wall oven recently started burning all the food and so I contacted Dacor only to be told my appliance was out of warranty and provided me with the contact info for the authorized service company in my area. I contacted the company and a technician said that the baking element had gone. An order was put in for the part which would take around 4 weeks to arrive. Weeks later I contacted the company and was told the part was on its way, only to then be told after 4 weeks that the part has been discontinued. Frustrated I contacted Dacor again only to be told that the company had been taken over by Samsung and the part had been discontinued and not available anywhere in Canada or the US and asked if I tried Ebay. I found the part on Ebay ($$$), the technicians came and installed the part again paying ($$$).

We spent about $30,000 on our kitchen appliances and have had to have almost all of them worked on over the last few years, including repairs on a cooktop that cost almost as much as the cooktop did originally. If you don't want deal with a dishwasher leaking all over your floor and into your basement, a freezer that trips your breakers all the time and needs a new compressor, a fridge that randomly alarms in the middle of the night for no reason, a microwave that has cheap plastic parts that break all the time, and a cooktop that barely works to begin with and ends up needing $3000 in repairs just to get it to barely work again, then I'd suggest staying away from Dacor.

I bought all my appliances from Dacor in 2021. Since then, my refrigerator has failed and needed a replacement, my stove has needed a replacement and my dishwasher had two services done, replacing parts and wasn't able to be fixed. I was offered a replacement or refund. Of course with all the trouble they have caused me I asked for a refund. This was over 2 months ago!! Countless phone calls, people reaching out through email with the same questions. They have the worse customer service and system, you have to repeat everything every time you call and nothing gets resolved. I would definitely recommend to avoid the hassle, get another brand!

Terrible service. I originally bought several major appliances about 20 years ago. Dacor was a true quality organization at that time. I recently needed to replace my microwave. They required 100% payment in advance from their dealer (Westwood Appliance). Two and a half months from the date of order/payment, neither Westwood Appliance nor I could get any effective communication from Dacor (there were approximately 20 calls and emails).

Their cooktop which is supposed to be a high end one failed the bubble test performed by their own subcontractor. Their customer service tried to imply that we were exaggerating and never took our claim that the situation is dangerous and needs urgent care seriously.

Our builder and us purchased a $16,000 appliance package from Dacor. After a few months, our induction cook top stopped heating. We contacted customer service, and after three months, three visits, and being bounced around on the phone for hours waiting for people to call us back (which never happens), it is still not fixed or replaced. I would never suggest someone to purchase these appliances. First, because of the appliances, unreliability, and second for the horrible customer service.

We remodeled our kitchen last year and our interior designer specified Dacor as a "high end" product. We purchased a new Dacor 36" refrigerator (DRR36980RAP) and 24" freezer last year for about $14,000. They were installed about a year ago. Save your money and do not purchase Dacor refrigerators. They do not work, and customer service leaves you hanging. In mid-October 2022, two problems developed. First, the refrigerator door started opening on its own. Worse, the refrigerator stopped cooling and the interior temperature was over 60 degrees Fahrenheit. The service tech told my wife that the door opening was caused by a defective circuit board. He came back on October 28 to address the lack of cooling. He told me the refrigerator didn't function because there was a leak in the system which carried the chemical that cools the refrigerator.

I could write a small novel about the experience with my two Dacor Renaissance kitchen stoves. I purchased a 30" Renaissance and a 36" Renaissance stove with a combined cost of $14,000. Pro====Beautiful to look at- they looked amazing in our historic stone house renovation in Vermont. Con====A nightmare- full stop. I am putting these two stoves out on the curb. They look perfect YET have literally no value. These stoves had door hinge issues, oven temperature issues and now have no ability to be serviced. No techs- no parts- no appliance dealers carrying them anymore.

BEWARE! There is not one inch of stainless steel on this Dacor cooktop, despite its name and its owner's manual both claiming it is "Stainless Steel." But as soon as you clean it with "an approved stainless steel cleaner," as the manual advises, you will see scratches and distortions appear on what they claim is stainless steel. Using the same cleaner on my actual stainless steel appliances makes them shine and does no damage, so Dacor is 100% fraudulent with this product. And I just spent over $2,000 on this cooktop and installation for my new home, and it looks like trash after the first week. Even the Samsung/Dacor tech who came out on a service call told me, "This isn't really stainless steel, it is only a kind of finish." Sadly, Dacor will do nothing to help and they take no responsibility for false advertising. And they continue to lie to customers and advertise it as "Dacor Transitional 36" Stainless Steel Natural Gas Cooktop." Lousy product + lying company = the Dacor experience.

I redid my kitchen in 2019 and ordered a whole Dacor package because I liked the steam oven function in the 48" modernist range, the look and the feel of the appliances which felt sturdy, and the sleek system additions. The refrigerator in particular was beautiful inside with a camera and glass and stainless interior which looked and felt much better than the subzero. HOWEVER, my oven broke within a year, I couldn't use anything but the range-top because when Dacor sent someone to fix it under warranty the tech broke the whole system and it took another 11 months before the issue was resolved by replacing my entire range.

Buyer beware! The Dacor 4 door refrigerator, model # DRF427500AP falsely lists wifi capabilities with a camera. Specifically listed under the product features "IQ Remoteview Camera and IQ Remote Diagnostics (wifi). It is also in the actual product manual, however, after purchasing and having the fridge installed, I was unable to connect. I called Dacor customer service and was told this refrigerator does NOT have the ability to connect to an app or wifi. In disbelief, I called the SmartThings service line (the Samsung app) and was also told this refrigerator is not capable of being connected to the app. Dacor FALSELY ADVERTISES wifi and camera connectivity.

My Dacor wall oven does not heat. It is 6 years old and barely used. The technician is waiting for Dacor to get back to them to fix the problem. The technician has done everything they can and it has been four months and Dacor is not responding to fix the issue as it's a Dacor problem not a technician problem. (It's a control interface issue, the relay board communicating with machine is not working properly.) I have done my own investigation and they do not reply to customer service e-mails, there is no phone number to talk to someone who could help, just a receptionist who says after 7 years we don't fix Dacor. Again, my oven is 6 years old. I would not purchase this high end product or any product from Dacor ever again.