Dacor Appliances Reviews

I've had my Dacor side by side refrigerator for 3 years. It has broke down 3 times. Trying to get it repaired is a nightmare. No one has parts, (or at least say they don't) and no one wants to work on it. It's a built in unit and cost quite a bit. I will NEVER buy anything Samsung (who makes Dacor) again.

We remodeled our kitchen using $35k of Dacor appliances. They look fantastic, but are unreliable and very difficult to service. In 2 years we have had 4 failures and each requires: 1 technician visit to see if the failure is within warranty, 1 visit to diagnose the failure and the parts required to fix it, 1 week or more waiting for delivery of the parts, 1 visit to "uninstall the unit", 1 visit to make the repair, 1 visit to "re-install" the unit $500. Each visit requires someone to stay home for a 4 hour window and pay a fee of about $200 to $500 plus more for parts and labor if not a warranty item.

DACOR makes poor quality appliances - no question. Our new house had all DACOR kitchen appliances installed by the builder. The dishwasher door would not open or close properly and we saw metal shavings on the floor. It took 2 months before DACOR acknowledged that the dishwasher was somehow damaged and offered to replace it. We took a 50% cash settlement because we never liked it to begin with. Replaced with a Miele that we love. Our wall mounted microwave oven combo clock started acting weird and not keeping proper time. After 3 service calls DACOR has offered to replace it. Terrible, terrible, terrible.

We bought a 36 inch range that worked for two years fine, then two days after each other the latches on both ovens, used for when it self cleans, both broke. Dacor replaced our range after a solid month of calling but not with the one we had originally but with one that has a digital panel and makes an incredible amount of noise. It's awful. All they needed to do was mend the latches on our existing oven, they had kits that did this on their own website but they insisted they could not do this. Now the new oven is clearly leaking gas and we cannot get anyone to help us. What is going on with this awful company?

Absolutely terrible experience with Dacor. I bought a brand new cooktop and received a defective unit. After weeks of back and forth, they finally admitted it couldn’t be repaired due to non-availability of parts. It took them over 5 months just to offer a replacement — but only if I paid extra. I was told that Dcor will refund my money. All paperwork done, still nothing paid to me. NO reply, No accountability. No real apology. Just delays, excuses, and the expectation that the customer should pay for their mistake. Never buying from Dacor Appliances again. If you value your time, money, and sanity, shop elsewhere. Won't recommend to anyone.

Dishwasher has significant issues that are not repairable. Water lines have been confirmed by several profession plumbers to reach 120F temperature going into the unit, but the dishwasher cannot hold temperature to dissolve detergent. Dacor consistently sends sub-par repair techs who have no clue how to resolve the issue and blame Dacor for faulty machine design. It has been 4 months and Dacor has not resolved the issue through repair, replacement, or refund. Stay away from this company if you can. Terribly designed product with even worse customer support.

Model DYF42SBIWR side by side Dacor refrigerator's 3 years old fan is out. Third repairman sent by American Home Shield does not know if he can repair or WHEN & IF he can get parts. The filter is so hard to replace. I pulled out the screws trying turn twist and push and pull. I hired it replaced before. All I can say about this Dacor is it looks nice in the kitchen but no one can work on it. Ugh!

Purchased HGPR36S/LP on 01/2021 for new house. I have 2 stove top burgers that will not light and the thermostat for the oven is completely off. When cooking baked goods it will undercook and most time overcook. Contacted Dacor for thermostat replacement part and was told they no longer make the part. Looked all over the internet with no luck for replacement part. I have a 4 year old gas range I now need to replace because I can longer buy a thermostat for it.

I loved my Dacor 36" gas range until I didn't. Their knobs are super flimsy and turn on with a light bump. A few weeks back, my dog set my kitchen on fire trying to get to food left on the stove. In 5 minutes, the entire house filled with smoke and ceiling high flames. Had my husband not been home to put this out, we would have lost all our pets and our house. While I love the look, the knobs are impossible to fit with knob protectors. Prior to this incident I had bought several options (even though I do not have kids in the house anymore) and not a single one fit. I opened an incident report with Dacor and they basically did nothing. I do not recommend this appliance to anyone with pets, kids, two arms or a body. Very disappointing.

I was really happy when my kitchen was remodeled and I brought a Dacor oven/microwave combination wall unit. After spending over $8000.00 expected it to last!!! The unit is 6 years old. The motherboard was replaced last year and yesterday the oven stopped working again. The warranty on the parts are only for 30 days. Just because you paid more does not mean you got a better quality. Please beware!!

We purchased the Dacor dual oven (gas/electric) back in 2001 and just last week the oven decided to conk out on us. We’ve had it all these years and ever had a complaint or issue with it! We’re going to see if it can be repaired and, if it proves to be too costly or parts are no longer available, we will look at other models as Dacor’s appliances nowadays are too costly.

Purchased 36" induction cooktop in Feb 2024. Worked great for 6 months until center module (control panel and center burner) died. Repair tech came out and replaced computer module that controlled this and got working again. Apparently, during this repair, he adversely affected the pan sensor on the right side burners. The burners fail to recognize a pan, or do so and cut off in the middle of cooking. Dacor has sent technicians twice to repair without success. The first time, the tech couldn't repeat the issue even though I have video proof. I was billed for a non-warranty service call. The second could reproduce but once he cut power to look, not find anything, cut power back on, the issue wouldn't reproduce. At that point he was at a loss and left without a solution. At this time, I'm done with Dacor. I'm currently building a new house in the mountains and Dacor won't be considered when we're furnishing the appliances.

In 2017 we bought all Dacor during kitchen remodel. The 36" SS fridge had to be replaced because wheel adjuster broke, then 2 years later the door hinges began to fail, door was scraping against pull out freezer. Repaired under warranty but fridge was leaning and could not fit the trim, Dacor said no to fixing the lean. After more out of warranty issues we scrapped the fridge and bought a sub-zero. 2025 the 48" range thermostat failed, NO REPLACEMENT PARTS EXIST for an 8 year old range!! I will scrap this range and replace with Wolf.

Nothing but problems the entire time! Bought their top of the line fridge and freezer from Coast in Vancouver BC in 2020, there were bad reviews but they assured me Samsung bought the company and all the products are better quality now. The fridge started not holding temperature and sitting around 10 - 12c. Called Dacor. They sent a repair company, they recommended replacing the cooling unit but Dacor sent someone to weld the line. Worked for another 6 months then wouldn't hold temp again. This has gone on for 4 years. Problem was never fixed. They keep saying out of warranty but they never fixed from the start. It's been serviced about 4 times now. Says they provide luxury experience but it's more like a 2 out of 10. This fridge should have been replaced the repair company said from the start. Dacor, get on top of your products!

A year ago we decided to replace our Samsung refrigerator. There was absolutely nothing wrong with it. We just wanted a new one. We was going to move the Samsung to the garage and make that one the back up. (My beer fridge) Went to Best Buy and that's where we learned that Samsung has a high end refrigerator called Dacor. Had never heard of it up until then. We liked it, we bought it, couldn't wait to get it delivered. A few weeks later it was delivered. Out to the garage the Samsung went.

We purchased our Dacor oven in April 2016. Since Dacor appliances are made in the United States, it is difficult to submit an unflattering review, however, we have not had a good experience with the appliance or with the company’s efforts to help us to solve our problems. One of the first things I noticed was that two of the sliding racks were missing a screw. Four screws attach the racks to the device containing the roller bearings which enable the rack to slide easily in and out. Two of our four racks with the roller bearings were missing a screw.

We purchased a DYF42SBI built in on March 31, 2022. Early January, 2025 it stopped working. Per their recommended repairman, the defrost unit and fan need to be replaced for $1,800 on a refrigerator 2 years and 10 months old. These are not under warranty after 2 years. I would never buy this product again. I had two GE Monograms with no repairs - one lasted 17 years and the 2nd 15 years.

We bought the oven as it was highly recommended by the sale person. The oven stopped working the first time I used the self-cleaning function. The second time it stopped working because I left the oven door opened too long while it was hot. The door fell on our feet. It was replaced. A month later, oven stopped heating properly, took almost 40 min to reach temperature. It cooks unevenly. Too afraid to use the self-cleaning. The enamel in the oven is peeling. The stainless steel is cheap. Keep your money, buy a cheaper oven. Any will work better.

2021 I purchased a gorgeous and expensive Dacor stove/oven Heritage Collection for what was to be our forever home. Remodeling took 2 years and involved an evil contractor that abandoned the project. The stove/oven wasn't delivered and installed until December 2023. Because of the circumstances we can't afford to live there and converted to an airbnb. The 3rd time the oven was used, the door locked. The certified Dacor repairman gave us an estimate of $1900 for repair. The entire control assembly for the oven needed replacement and it was a rare enough problem that the part was not stocked.

I bought a induction cooktop (DTI36M977bb). It works fine. However, registering for warranty is painful. The manual says to activate online but the website has no place to do so. call the phone # listed in the manual and was led to some voice which I doubt is a robot that tries to get me a "promotion" of medical alert device. When I said "I don't need a promotion", it completely ignores me, which makes me believe that the voice is robotic. This whole experience leaves me creeped out. I resorted to filling a paper form. It requires a "serial number label" which I don't know where to find.

We have had our Dacor for 3 months and already the oven knob has fallen off and cannot be put back on. We were told a new knob would be shipped in 1-2 days. It has already been 10 days and just found out that not only has the knob not been shipped, it is back-ordered. Dacor has no idea when the part will be back in stock. This is not a cheap unit and I am completely disappointed in the poor quality and lack of prompt service. Would I purchase a Dacor oven again? No.

I am extremely disappointed with the recent communication regarding the resolution of the issues with my wine cooler. This is a nearly $10,000 appliance, yet it has only lasted approximately four years—this is unacceptable for a product of this caliber. Such quality and service reflect poorly on your brand and raise concerns about its long-term reliability.

Dacor 36” gas stove: works great when it works. When it works. Igniter failed in less than a year. Door hinges broke in first year. Oven doors stopped rolling freely; they replaced one but refused to replace the other one. Dacor dishwasher: stopped working and eventually replaced when technician could not repair it. Bottom line: STAY AWAY. Repairmen intimated the same.

The Dacor refrigerator supplied by my home builder broke down within a few years. Despite numerous attempts to contact Samsung, the problem remains unresolved. From my experience, customer service does not seem to be a priority for Samsung/Dacor. It appears that their sole focus is to introduce low-quality products into the North American market for profit. I would advise against purchasing from Dacor & Samsung if you value your investment. It is highly recommended to steer clear of Samsung/Dacor products.

Terrible appliances. Purchase column fridge and freezer along with wall oven and cooktop. Fridge needed a new compressor after one year and now needs an evaporator coil. Wall oven was completely replaced due to software issue and cooktop was also replaced.

We once owned a Dacor oven which was wonderful. So a new Dacor cooktop in 2022. Model DTG30P875NS/DA 30 inch. After 1 year the plastic now cracked and just fell off. We bought through FBS and they were helpful getting a replacement. Now at 2 years old, another knob cracked and just fell off and FBS is no longer responding. Dacor customer service said I could buy a new knob from them, or somewhere else but did NOT know how to do this. I called again, was put on hold a long time and the system said I could leave my number and they would call back. NEVER received a call. Like too many things, a great product is now to be avoided. Just cheap junk.

Hello everyone, In the most sincere way possible, I would warn you to never purchase a Dacor (Samsung) unit. We have a double range oven that cost over $10K and is less than 5 years old. One of the oven sides stopped heating and when we attempted to repair the unit - we were told that the $50 part is no longer produced, so too bad. Not only is their product inferior and cheaply made but their customer service was less than pleasant along with rendering my $10K unit useless in less than 5 years. The entire experience was awful, so you are better to spend your hard earn money on a different brand with quality of workmanship and customer service. Hope this helps. Cheers.

11 months ago bought a Dacor refrigerator $10,000. The panels are stainless and it is rusting!!!! Called customer service and to no avail. They say it's not under warranty and is considered cosmetic. Excuse me Dacor ..I did not say I dented it, I did not say I scratched it! The refrigerator doors are starting to rust! The material they used is obviously inferior! For 40 years I have been using high end stainless appliances. I have 2 homes. I never ever had a rust problem with any appliance I purchased. It's quite pathetic when you spend so much money and after 1 year you can't get any satisfaction from Dacor. I will never buy from this company again and do not recommend anyone to buy from them as I now read the horrible customer reviews. Save yourself the aggravation and the money, go somewhere else! Wish I did!

I bought a whole Dacor package in 2022 because my kitchen was flooded in the hurricane. I was so impressed with the look of these appliances. So the first thing that happened was the problem with my cooktop. I had an induction cooktop for the prior 10 years and had all the proper pans, but the new fancy 4K cooktop would not cook evenly. So if I cooked bacon, it would only cook in the middle and not on the sides. There were multiple repair calls. Nothing helped. So after 2 months my dealer replaced the $4K unit with a $2K unit. It was better but not acceptable. So I accepted that it was junk and replaced the Dacor cooktop with GE... much much less expensive and which cooks evenly!

Purchased a Dacor stove a few years ago, one of the gas lines has a leak. Now I can’t get parts, their customer service is useless and their parts supplier can’t give an eta on a part. For a “high end” appliance this is trash. Spend your money on a different brand preferably not owned by Samsung.