Dacor Appliances Reviews

I was really happy when my kitchen was remodeled and I brought a Dacor oven/microwave combination wall unit. After spending over $8000.00 expected it to last!!! The unit is 6 years old. The motherboard was replaced last year and yesterday the oven stopped working again. The warranty on the parts are only for 30 days. Just because you paid more does not mean you got a better quality. Please beware!!

We purchased the Dacor dual oven (gas/electric) back in 2001 and just last week the oven decided to conk out on us. We’ve had it all these years and ever had a complaint or issue with it! We’re going to see if it can be repaired and, if it proves to be too costly or parts are no longer available, we will look at other models as Dacor’s appliances nowadays are too costly.

Purchased 36" induction cooktop in Feb 2024. Worked great for 6 months until center module (control panel and center burner) died. Repair tech came out and replaced computer module that controlled this and got working again. Apparently, during this repair, he adversely affected the pan sensor on the right side burners. The burners fail to recognize a pan, or do so and cut off in the middle of cooking. Dacor has sent technicians twice to repair without success. The first time, the tech couldn't repeat the issue even though I have video proof. I was billed for a non-warranty service call. The second could reproduce but once he cut power to look, not find anything, cut power back on, the issue wouldn't reproduce. At that point he was at a loss and left without a solution. At this time, I'm done with Dacor. I'm currently building a new house in the mountains and Dacor won't be considered when we're furnishing the appliances.

In 2017 we bought all Dacor during kitchen remodel. The 36" SS fridge had to be replaced because wheel adjuster broke, then 2 years later the door hinges began to fail, door was scraping against pull out freezer. Repaired under warranty but fridge was leaning and could not fit the trim, Dacor said no to fixing the lean. After more out of warranty issues we scrapped the fridge and bought a sub-zero. 2025 the 48" range thermostat failed, NO REPLACEMENT PARTS EXIST for an 8 year old range!! I will scrap this range and replace with Wolf.

Nothing but problems the entire time! Bought their top of the line fridge and freezer from Coast in Vancouver BC in 2020, there were bad reviews but they assured me Samsung bought the company and all the products are better quality now. The fridge started not holding temperature and sitting around 10 - 12c. Called Dacor. They sent a repair company, they recommended replacing the cooling unit but Dacor sent someone to weld the line. Worked for another 6 months then wouldn't hold temp again. This has gone on for 4 years. Problem was never fixed. They keep saying out of warranty but they never fixed from the start. It's been serviced about 4 times now. Says they provide luxury experience but it's more like a 2 out of 10. This fridge should have been replaced the repair company said from the start. Dacor, get on top of your products!

A year ago we decided to replace our Samsung refrigerator. There was absolutely nothing wrong with it. We just wanted a new one. We was going to move the Samsung to the garage and make that one the back up. (My beer fridge) Went to Best Buy and that's where we learned that Samsung has a high end refrigerator called Dacor. Had never heard of it up until then. We liked it, we bought it, couldn't wait to get it delivered. A few weeks later it was delivered. Out to the garage the Samsung went.

We purchased our Dacor oven in April 2016. Since Dacor appliances are made in the United States, it is difficult to submit an unflattering review, however, we have not had a good experience with the appliance or with the company’s efforts to help us to solve our problems. One of the first things I noticed was that two of the sliding racks were missing a screw. Four screws attach the racks to the device containing the roller bearings which enable the rack to slide easily in and out. Two of our four racks with the roller bearings were missing a screw.

We purchased a DYF42SBI built in on March 31, 2022. Early January, 2025 it stopped working. Per their recommended repairman, the defrost unit and fan need to be replaced for $1,800 on a refrigerator 2 years and 10 months old. These are not under warranty after 2 years. I would never buy this product again. I had two GE Monograms with no repairs - one lasted 17 years and the 2nd 15 years.

We bought the oven as it was highly recommended by the sale person. The oven stopped working the first time I used the self-cleaning function. The second time it stopped working because I left the oven door opened too long while it was hot. The door fell on our feet. It was replaced. A month later, oven stopped heating properly, took almost 40 min to reach temperature. It cooks unevenly. Too afraid to use the self-cleaning. The enamel in the oven is peeling. The stainless steel is cheap. Keep your money, buy a cheaper oven. Any will work better.

2021 I purchased a gorgeous and expensive Dacor stove/oven Heritage Collection for what was to be our forever home. Remodeling took 2 years and involved an evil contractor that abandoned the project. The stove/oven wasn't delivered and installed until December 2023. Because of the circumstances we can't afford to live there and converted to an airbnb. The 3rd time the oven was used, the door locked. The certified Dacor repairman gave us an estimate of $1900 for repair. The entire control assembly for the oven needed replacement and it was a rare enough problem that the part was not stocked.

I bought a induction cooktop (DTI36M977bb). It works fine. However, registering for warranty is painful. The manual says to activate online but the website has no place to do so. call the phone # listed in the manual and was led to some voice which I doubt is a robot that tries to get me a "promotion" of medical alert device. When I said "I don't need a promotion", it completely ignores me, which makes me believe that the voice is robotic. This whole experience leaves me creeped out. I resorted to filling a paper form. It requires a "serial number label" which I don't know where to find.

We have had our Dacor for 3 months and already the oven knob has fallen off and cannot be put back on. We were told a new knob would be shipped in 1-2 days. It has already been 10 days and just found out that not only has the knob not been shipped, it is back-ordered. Dacor has no idea when the part will be back in stock. This is not a cheap unit and I am completely disappointed in the poor quality and lack of prompt service. Would I purchase a Dacor oven again? No.

I am extremely disappointed with the recent communication regarding the resolution of the issues with my wine cooler. This is a nearly $10,000 appliance, yet it has only lasted approximately four years—this is unacceptable for a product of this caliber. Such quality and service reflect poorly on your brand and raise concerns about its long-term reliability.

Dacor 36” gas stove: works great when it works. When it works. Igniter failed in less than a year. Door hinges broke in first year. Oven doors stopped rolling freely; they replaced one but refused to replace the other one. Dacor dishwasher: stopped working and eventually replaced when technician could not repair it. Bottom line: STAY AWAY. Repairmen intimated the same.

The Dacor refrigerator supplied by my home builder broke down within a few years. Despite numerous attempts to contact Samsung, the problem remains unresolved. From my experience, customer service does not seem to be a priority for Samsung/Dacor. It appears that their sole focus is to introduce low-quality products into the North American market for profit. I would advise against purchasing from Dacor & Samsung if you value your investment. It is highly recommended to steer clear of Samsung/Dacor products.

Terrible appliances. Purchase column fridge and freezer along with wall oven and cooktop. Fridge needed a new compressor after one year and now needs an evaporator coil. Wall oven was completely replaced due to software issue and cooktop was also replaced.

We once owned a Dacor oven which was wonderful. So a new Dacor cooktop in 2022. Model DTG30P875NS/DA 30 inch. After 1 year the plastic now cracked and just fell off. We bought through FBS and they were helpful getting a replacement. Now at 2 years old, another knob cracked and just fell off and FBS is no longer responding. Dacor customer service said I could buy a new knob from them, or somewhere else but did NOT know how to do this. I called again, was put on hold a long time and the system said I could leave my number and they would call back. NEVER received a call. Like too many things, a great product is now to be avoided. Just cheap junk.

Hello everyone, In the most sincere way possible, I would warn you to never purchase a Dacor (Samsung) unit. We have a double range oven that cost over $10K and is less than 5 years old. One of the oven sides stopped heating and when we attempted to repair the unit - we were told that the $50 part is no longer produced, so too bad. Not only is their product inferior and cheaply made but their customer service was less than pleasant along with rendering my $10K unit useless in less than 5 years. The entire experience was awful, so you are better to spend your hard earn money on a different brand with quality of workmanship and customer service. Hope this helps. Cheers.

11 months ago bought a Dacor refrigerator $10,000. The panels are stainless and it is rusting!!!! Called customer service and to no avail. They say it's not under warranty and is considered cosmetic. Excuse me Dacor ..I did not say I dented it, I did not say I scratched it! The refrigerator doors are starting to rust! The material they used is obviously inferior! For 40 years I have been using high end stainless appliances. I have 2 homes. I never ever had a rust problem with any appliance I purchased. It's quite pathetic when you spend so much money and after 1 year you can't get any satisfaction from Dacor. I will never buy from this company again and do not recommend anyone to buy from them as I now read the horrible customer reviews. Save yourself the aggravation and the money, go somewhere else! Wish I did!

I bought a whole Dacor package in 2022 because my kitchen was flooded in the hurricane. I was so impressed with the look of these appliances. So the first thing that happened was the problem with my cooktop. I had an induction cooktop for the prior 10 years and had all the proper pans, but the new fancy 4K cooktop would not cook evenly. So if I cooked bacon, it would only cook in the middle and not on the sides. There were multiple repair calls. Nothing helped. So after 2 months my dealer replaced the $4K unit with a $2K unit. It was better but not acceptable. So I accepted that it was junk and replaced the Dacor cooktop with GE... much much less expensive and which cooks evenly!

Purchased a Dacor stove a few years ago, one of the gas lines has a leak. Now I can’t get parts, their customer service is useless and their parts supplier can’t give an eta on a part. For a “high end” appliance this is trash. Spend your money on a different brand preferably not owned by Samsung.

NO STARS. I moved into a house with a Decor Double Oven. I needed to clean the ovens so I began by cleaning the bottom one it went fine. I cleaned the grates separately and wiped out the oven. It looked like new!! Then I proceeded with the top oven. One oven at a time. When completed neither oven worked. My husband reset the breaker switch and now only the top oven works but is not heating correctly. I immediately was disgusted. I called a repair man who said I need a Relay board and that he could not find one available and that Decor discontinues parts on a regular basis. The oven is EIGHT years old and he said to buy a new one. What? I am so sick. I used the self-cleaning on my double oven in my old house (GE) 3-4 times a year (it was 15 years old) and never had a problem. What a scam. I would never buy this product and wished I had read these reviews before I cleaned the oven.

So, I called for a repairman a couple of days ago because I thought the ice maker in my $7500 fridge DID NOT SEEM to be working. What I find out after paying a service person $150 to come and have a look at it is this: The cocktail ice maker makes only 4 cubes every 6 to 8 hours. Couldn't someone have told me that over the phone? I couldn't find that bit of information anywhere on the internet and the repairman actually had to call Dacor Technical Help to find that out. I still don't have an answer for why the ice bucket doesn't fill with more than about 30 cubes. Is this anyone's idea of a $7500 fridge? I use 5 cubes of ice in a single glass of iced tea. Just another example of questions I didn't know to ask.

We got the $8k panel ready fridge and it worked for less than 6 months. Then it would not cool properly after 6 months of repair men and not getting to a resolution it finally go fixed. Then we go 6 more months and the same thing happening again. Not cooling. The repair guy comes out and replaces every piece of the equipment of the fridge, but it still doesn't work. I need decor to replace this fridge. It should be working. Now the ice machine is out in the matching freezer. Save yourself massive headaches, time, and no food storage and get a different system.

They make a beautiful appliance but they will do nothing for you once you pay thousands of dollars to own one. I purchased a Dacor refrigerator, specifically Model DRF427500AP in October 2023. However, when it was delivered it was missing its leveling feet. I contacted Dacor and Dacor scheduled an authorized service provider to inspect the refrigerator. As a result, the missing parts were ordered and set to be installed at a future date once they were delivered. After significant delay, the missing parts were delivered directly to my home and Dacor scheduled another authorized service provider to install the parts. The parts were installed on January 31, 2024 and the refrigerator was placed back in its original location.

I ordered a Dacor built-in dishwasher as part of a gut renovation on apartment in NYC. The dishwasher didn't work from the day it was installed. Dacor's authorized "service rep" failed to repair the unit, and damaged a brand new floor in the process. Faced with continuing to deal with this company, I trashed the unit and replaced it with a Miele dishwasher. An expensive lesson.

I purchased a Renaissance double oven nine years ago. I had it serviced after only 3 years when it broke down. After 8 years, it started burning things and then under cooking things, and now at nine years, the bottom oven doesn’t regulate the temperature at all so can’t be used. I spent $900 having a certified technician come in to fix it and I’m now told that it needs an electrical panel and they don’t make them anymore. Dacor told me the only solution was to buy a new oven and the replacement cost is just under $10,000. And it is built into my cabinets so we will need to find one that fits the exact specs.

“Dacor”…Let’s start with their refrigerator. Doesn’t work and the freezer is frozen up. The stove top that was suppose to be set up for “propane” wasn’t converted. I’m just waiting for the microwave and oven to crap out. Don’t waste your $$$ on these appliances. Should’ve known everything from California is crap (except wine).* If you want an affordable appliance Amana is the best. Don’t be sold on these “luxury” appliances. Buy something that will actually work and last. I hope this will help people use their hard earned money to buy something that will actually do what they really need it to do. Don’t buy something just for the “prestige”. But if you want to have a “prestige” appliance I truly recommend Sub Zero. They work and last for a long time. I’ve had mine for 23 years and only had it serviced twice. Just saying. Disclaimer, I do not work for any company or have any affiliation.

I purchased a new Dacor 24" wide under-counter wine cellar, model RNF242WCR, for a top $1,900 "Dacor price". For that price, you would expect both high product quality/durability and competent customer service. I got none of that. Within 3 short years, the unit's door-switch started to fail. The first repair tech who came could not fix it and told me that the switch was not currently available (supply chain issues due to Dacor's acquisition by Samsung he said), and so that I was "out of luck". I personally had to find the replacement switch myself, which took several months, during which I could not use the wine fridge at all. I eventually found and ordered a replacement switch (Dacor does not supply parts - another negative). I scheduled another $150 repair tech visit, who pulled the defective switch out and showed me the super-cheap 1940s technology (must cost $1 to manufacture, for a $2K fridge price).

To all prospective DAICOR customers, I would like to share with you my experience as an owner of DAICOR refrigerator. For the past 9 years we have constantly had issues that require the need of an authorized repair and originals parts for the unit, not to mention how costly the services are, and parts on top of that they never are in the stock, so we have to wait weeks to get it repaired. Currently we are waiting for a part almost 9 weeks. They simply do not have the parts and they can’t even say when they are getting them back! So please be aware of this before making a purchase, the customer service is horrible or not existing, it is expensive and the frustration of having a custom made unit that does not work is the worst and not worth it!