DaBella Reviews

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Edited by: Justin Martino

About DaBella

DaBella is a home improvement company that operates in several states across the U.S. It offers a range of products and services to improve the interior and exterior of your home, including roofing, siding, bathroom remodeling and window replacements.

Visit dabella.us
Pros
  • Free quotes
  • Customizable solutions
  • Quick installations
  • Financing options
Cons
  • Not available nationwide

DaBella Reviews

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    Page 6 Reviews 655 - 855
    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed March 1, 2024

    Nikko came to my house and did an inspection of my roof. He was very thorough with his inspection and was very professional. He made sure to explain what would all need to be replaced and how much everything was going to cost. Although after some time my wife and I had to decline until a later date.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your glowing review! We are delighted to hear that Nikko provided you with a knowledgeable and professional experience. We look forward to serving your roofing needs in the future!

    Verified purchase
    StaffBilling

    Reviewed March 1, 2024

    Michaela **, Kendra ** were amazing and professional when explaining windows and door installations with Dabella. It has been smooth sailing and we are super excited to get new windows and doors. These ladies have made this process painless and effortless. I would recommend this company to anyone who asks. We are looking forward to having our new windows and saving on our energy bill.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We're thrilled to hear about your positive experience with Michaela and Kendra. We appreciate your recommendation and look forward to installing your new windows and doors.

    Verified purchase
    Punctuality & Speed

    Reviewed March 1, 2024

    Very nice job, my husband and myself is very pleased during the whole process. Dabella is quick and passionate about their work. We will definitely recommend this company and products to others. Thank you. We dealt with Kyle and Gabe, they are two responsible and respectful people had dealt with in a long time.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We're delighted to hear about your positive experience with Kyle and Gabe.

    Verified purchase
    MaintenanceStaff

    Reviewed March 1, 2024

    We had the pleasure of working with Arick ** and Tony **. They were both extremely informative and made sure we had a thorough understanding of everything they were telling us. They came prepared with samples of glass, plastic, a mylar spacer, and a full window with all the bells and whistles. The news they delivered about the many devastating problems we have with our current windows, was delivered with such kindness and understanding. We could tell that both Arick and Tony really cared about meeting our needs in a way that wouldn't break the bank. I look forward to working with Tony and Arick on this project and any other projects we have in the future.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We're thrilled to hear about your positive experience with Arick and Tony. We appreciate your trust in us for your window project and any future projects. If you have any further questions or need assistance, please don't hesitate to reach out at 855-322-3522 Option 1.

    Verified purchase
    Customer ServiceTechSales & MarketingPunctuality & SpeedStaff

    Reviewed Feb. 29, 2024

    I was pleasantly surprised by the professionalism and sharp appearance of the two young gentlemen, Dax and Kelton, that came to give me an estimate on my window replacement project. I was told over the phone prior to their arrival what to expect from them during their visit to my house and that’s exactly what I experienced.

    When we toured my home they found issues with my windows that I didn’t know existed, but was not surprised with either. They photographed the issues they found and discussed their findings with me so I understood exactly what I was dealing with. If I had to provide an example of something, I was unhappy with, the worst I could say is that they offered me a discount if I went with them instead of waiting for bids from other companies, and making them come back if I chose to go with them in the end. Ultimately, I was only slightly bothered by this because it made things a little awkward when the other contractors called me back. However, they were the original company that I wanted to go with based on my independent research of the companies I requested bids from. I have yet to get my windows and sliding door installed. Otherwise, I could provide feedback on that part of the process as well.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your valuable feedback! If you have any further questions or need assistance, please don't hesitate to reach out at 855-322-3552 Option 1.

    Verified purchase
    Staff

    Reviewed Feb. 29, 2024

    Payton and Neil were great. They addressed my concerns for the estimates I requested and were willing to work with me on timing and financing options. I am looking forward to working with them going forward. They were dressed nicely. Thorough and respectful. They were able to handle a lot of questions that I had with respect and thoroughness.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We're thrilled to hear about your positive experience with Payton and Neil. If you have any further questions or need assistance, please don't hesitate to reach out at 855-322-3552 Option 1.

    Staff

    Reviewed Feb. 29, 2024

    Isaac I treated me with respect. Answered all my questions professionally. Was very knowledgeable about the product. Was a wonderful experience from this company. I would recommend this company to everyone that I know.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We're delighted to hear about your positive experience with Isaac. We appreciate your recommendation and look forward to assisting you further.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 29, 2024

    Had an excellent experience with Rob **, Blake ** and Kyle **. Their roofing inspection and information helped me to make the best decision for me and my household. If anyone is looking for a roof these are the guys to call. When I am ready for siding and windows I will be calling them back.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We're thrilled to hear about your excellent experience with Rob, Blake, and Kyle. We appreciate your recommendation and look forward to assisting you with siding and windows in the future. If you have any further questions or need assistance, please don't hesitate to reach out 855-322-3552 Option 1.

    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Feb. 29, 2024

    We had an amazing salesperson. If anyone is looking for any of the services provided by DaBella, ask for Ozzy! He answered every question very thoroughly and even brought up some options you wouldn't have thought about viewing. Super personable and punctual. We were super impressed with this young man, Ozzy is a 5 star employee!!

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We're thrilled to hear about your positive experience with Ozzy. We appreciate your kind words and look forward to assisting you further.

    Verified purchase
    Staff

    Reviewed Feb. 29, 2024

    Spoke with Osvaldo, he was very helpful and didn’t mind answering my long list of questions. Great overall experience. He offered me a wide variety of options for my family to consider and was super respectful of my budget and my needs without trying to push us into something we didn’t need.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We're glad to hear about your positive experience with Osvaldo. We appreciate your kind words and look forward to assisting you further.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 29, 2024

    Jake from the Yakima office came to my roof and gave me all the knowledge I needed to be confident I needed a roof and they were the right company to do it! I highly suggest you have DaBella come do your roof. The installation went just as smoothly, everyone’s customer service from Jake to the project manager all the way to the installers was fantastic and I loved that they involved me in the process.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We're thrilled to hear about your positive experience with Jake and the DaBella team.

    Verified purchase
    StaffHonesty & Transparency

    Reviewed Feb. 29, 2024

    Ryker and Mason were great to work with and their honesty was amazing! Mason was a stud and Ryker rocks skinny jeans! They are upfront and honest and understand our needs and goals for our home. I would work with both again! We are looking forward to seeing our home with the new windows and meeting Gandgalf the Gray aka Tad. They are great.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We're thrilled to hear about your positive experience with Ryker, Mason, and Tad. If you have any further questions or need assistance, please don't hesitate to reach out at 855-322-3552 Option 1.

    Verified purchase
    Staff

    Reviewed Feb. 29, 2024

    Dabella did such a wonderful job on my new roof. Couldn't be any happier with the entire team and the final results. I was so impressed with the the products, the installation and the care taken to make sure everything was completed to my satisfaction. I definitely recommend Dabella for your roofing needs.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We're thrilled to hear about your positive experience with DaBella and your new roof. We appreciate your recommendation and look forward to assisting you with any future roofing needs.

    Verified purchase
    Staff

    Reviewed Feb. 29, 2024

    Julio Was amazing. If you looking for New Windows. Please contact Julio With Dabella. He Will make sure you get a good deal and you will be in good hands. The whole consultation Was amazing. He explain everything without making me feel pressure.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We're delighted to hear about your positive experience with Julio. f you have any further questions or need assistance, please don't hesitate to reach out at 855-322-3552 Option 1.

    Verified purchase
    TechStaff

    Reviewed Feb. 29, 2024

    Jake ** came out here today to take a look at my roof. I was not aware of what was going on but he showed me pictures and was very detailed and knowledgeable with what he was talking about. He was very understanding and knew exactly what I was looking for when it came to the replacement of my roof and gave me all the information I needed. Very passionate young man!

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We're thrilled to hear about your positive experience with Jake. We appreciate your kind words and look forward to assisting you with the replacement of your roof.

    Verified purchase
    Customer ServiceTechPriceStaff

    Reviewed Feb. 29, 2024

    Jon is a great example of what great customer service looks like, he came out to look at my windows and was very kinda and knowledgeable and really made it an enjoyable time! Not only that he solved the problems we were having and made it affordable! The whole Dabella team after was very helpful and we are anxiously looking forward to our new windows!!!

    Thanks for your vote!
    DaBella
    Response from DaBella

    We appreciate your kind words and look forward to installing your new windows. If you have any further questions or need assistance, please don't hesitate to reach out at 855-322-3552 Option 1.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Feb. 29, 2024

    Nice, calm, well spoken customer service rep. Highly recommend. The price was a lot higher than I anticipated. But that’s to be expected I suppose. Everything cost a lot more than it should these days.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We're glad to hear about your positive experience with DaBella. If you have any further questions or need assistance, please don't hesitate to reach out at 855-322-3552 Option 1.

    Verified purchase
    Staff

    Reviewed Feb. 29, 2024

    The team of Danika and Jordan were fantastic. Great to work with them. They were very professional and knowledgeable about the products and demonstrated what can be done with the windows. The siding looks like it will be a great product to get put on my house as well. You were amazing. Great job guys!

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We're thrilled to hear about your positive experience with Danika and Jordan. We appreciate your kind words and look forward to assisting you further with your windows and siding project.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 29, 2024

    Nick was great! Very excited for my new shower! Handled everything efficiently and on time! Very professional. Made me comfortable with the process. The easy cleaning and quick install are very attractive options for me and I am confident the project will be a hit. Recommend this company strongly. Will call again!

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We're thrilled to hear about your positive experience with Nick and your excitement for your new shower.

    Verified purchase
    Staff

    Reviewed Feb. 29, 2024

    Alessandra came to my home earlier this month to take care of my house roof and gutters and was amazing to work with! She made a special second trip out to meet with me to add on my garage roof. Everything has been very easy so far. She gave me all of my options and helped me build my dream package for my home. I would definitely work with her again in the future!

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We appreciate your kind words and look forward to assisting you with any future projects.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Feb. 29, 2024

    Celeste and Preston did a great job explaining the window market to me and trying their best to help with our situation. They were very professional and kind. Would definitely recommend DaBella. Great company, great quality, and affordable pricing. They were very personable and friendly, I never knew looking for windows could be so fun!

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We're thrilled to hear about your positive experience with Celeste, Preston, and DaBella. We appreciate your recommendation and look forward to assisting you further.

    Verified purchase
    Staff

    Reviewed Feb. 29, 2024

    Had Yessenia from Yakima office. Very helpful. Best experience. Answered all my questions. Gave me some really helpful tips. Learned some new stuff about windows I didn’t know. Love the product. Excited for my new windows. If you're looking to get any project done on your home from windows to roof/siding, bath I recommend Dabella. The best. ☺️

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We appreciate your recommendation and look forward to assisting you with your new windows and any future projects.

    Verified purchase
    StaffHonesty & Transparency

    Reviewed Feb. 29, 2024

    Ray is Honest, friendly, fun and detailed, very good presentation, super helpful. Definitely recommend Ray to all are friends and neighbors or anyone looking to get a new dream shower built for them. He can also help you with getting a new roof, siding or windows. This gentleman is very helpful.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We're elated to hear about your positive experience with Ray. Providing honest, friendly, and detailed service is our priority. We appreciate your recommendation and look forward to assisting you and your friends and neighbors with any future projects, whether it's a new dream shower, roof, siding, or windows.

    Verified purchase

    Reviewed Feb. 29, 2024

    Nikko ** was absolutely the best. He was well informed of any questions I had about the install of my windows. I highly recommend him and Debella. I tell you what the windows are so nice and the quality of the windows are perfect. I’m definitely going back to Nikko ** with more business.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We're thrilled to hear about your positive experience with Nikko and DaBella. If you have any further questions or need assistance, please don't hesitate to reach out at 855-322-3552, Option 1.

    Verified purchase
    Staff

    Reviewed Feb. 29, 2024

    Tanner and Nate did a fantastic job explaining everything. One hundred percent would recommend them. They took the time to explain the roofing system make it simple to understand where I could recommended their system to all my family and friends. They were patient with explaining everything about the roof. They were right on time. Happily played and laughed with my kids.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Tanner and Nate. We appreciate your recommendation and look forward to assisting you with any future roofing needs.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 29, 2024

    Had Dabella come out for roof replacement. I love the color and Jordan my rep was so easy to work with and he went beyond and above to help me get a roof and his manager Nikko was awesome to communicate with. They are very efficient. They had my appointment set up right away and no time was wasted.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We're thrilled to hear about your positive experience with DaBella, Jordan, and Nikko.

    Verified purchase
    CoverageStaff

    Reviewed Feb. 29, 2024

    Alessandra was very informative and thorough with me and my husband today. She gave us a full inspection result report and covered all information we could possibly need to know. She worked very hard to get us a good deal that we could afford!!! I definitely wanted doing business with her again!!!!

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We're elated to hear about your positive experience with Alessandra. We appreciate your interest in doing business with DaBella again and look forward to assisting you in the future. If you have any further questions or need assistance, please don't hesitate to reach out at 855-322-3552, Option 1.

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaff

    Reviewed Feb. 29, 2024

    Justin ** from DaBella is taking care of my roof. I'm very excited to have the DaBella system! I can't wait to see the final product! Very kind and knowledgeable representatives made the whole process very simple! Thank you DaBella for everything you're doing for my family!!! I would highly recommend having DaBella giving you a quote, they are a family company, and their communication has been way better than what I've experienced with my past contractors.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for choosing DaBella for your roofing needs! We're thrilled to hear about your excitement for DaBella and the positive experience you've had with Justin and our team. We appreciate your recommendation and look forward to delivering an outstanding final product for you and your family.

    CoveragePricePunctuality & Speed

    Reviewed Feb. 29, 2024

    I've been looking to replace my old windows for a while now, and my roof is getting really old. These guys came knocking at my door. I set up an appointment, and they showed on time and gave me a quote right away.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for considering us for your window and roof needs! We're glad to hear that our team was prompt and efficient in providing you with a quote. If you have any further questions or need assistance, please feel free to reach out at 855-322-3552 Option 1.

    Verified purchase
    Punctuality & SpeedStaffBillingTransparency

    Reviewed Feb. 29, 2024

    Julio and Maurice were fantastic to work with. I’m very comfortable with the decision I made with them. And I cannot wait to get my new windows. And start saving money on my energy bill. Update: The installation was flawless. I love my new windows. It feels like a whole different house in here. They finish 22 windows and a sliding glass door in 2 days (that's very impressed). Thank you so much julio and Maurice from helping me. Through this process. This boys made it easy for me to have peace on Mind during the whole process.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Julio and Maurice. We're glad you love your new windows and sliding glass door, and we appreciate your trust in DaBella.

    Punctuality & SpeedStaff

    Reviewed Feb. 29, 2024

    I had Katie in Missoula come out and set me up with a new walk in shower for accessibility and I absolutely love it! She made the process easy and understandable and the installation was quick and painless.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We're thrilled to hear that you love your new walk-in shower for accessibility. Providing an easy and understandable process, along with quick and painless installation, is our priority.

    Verified purchase
    Customer ServiceTechStaff

    Reviewed Feb. 29, 2024

    Jake came over and was incredibly gracious and helpful. I’m sure he went through a lot of training but he has great parents because he was a real gentleman. If you’re looking for help getting your roof done (I think they do other stuff as well) then give Jake a call!

    Thanks for your vote!
    DaBella
    Response from DaBella
    Thank you for your kind words! We're glad to hear about your positive experience with Jake.

    Providing gracious and helpful service is our priority, and we appreciate your recommendation.

    CoverageTechStaff

    Reviewed Feb. 29, 2024

    Mike came out to my home to inspect and help me replace my roof. He was friendly and knowledgeable and found a solution that works for me. I highly recommend Mike and Dabella for all your roofing needs.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We're delighted to hear about your positive experience with Mike and DaBella. We appreciate your recommendation and look forward to assisting you with all your roofing needs. If you have any further questions or need assistance, please don't hesitate to reach out at 855-322-3552, Option 1

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 29, 2024

    DaBella Representative Gabe **, called and we set up a date to discuss options. He was very knowledgeable about the product as well as his dedication to the company. The shower was installed by certified personnel within two days. Mr. ** stayed in contact to verify the work was satisfactorily completed.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We're pleased to hear about your positive experience with Gabe. We're glad the shower installation went smoothly and that everything was completed satisfactorily.

    Verified purchase
    Sales & MarketingStaffTransparencyCommunication

    Reviewed Feb. 28, 2024

    I recently got some windows install through DaBella in Reno and the whole experience was amazing. From the window consult to the installation everything went very smoothly. I just want to especially thank Julio our sales rep and our project manager. He made sure that this project was going as smooth as possible and kept me updated throughout the whole process. Thank you so much Julio for the help. My new windows looks so beautiful.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your wonderful feedback! We're delighted to hear about your positive experience with DaBella, Julio, and our team in Reno. We're glad Julio and your project manager could ensure everything went smoothly and that you're pleased with your beautiful new windows.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 28, 2024

    We have just completed another Idaho winter. The windows are fabulous. We have those windows because of Izzy ** and his presentation and his knowledge of the product and his teaching us. He is absolutely incredibly dedicated for Customer Service. He works on a stellar level of customer care and exceeds the boundaries of acceptable. He actually told us about the Rocky MountainPower had a rebate program for home improvements. If it had not been for Izzy, we would not have known that we did apply and received a tremendous rebate. Thanks to Izzy. We trusted him so much that we are now having Gabe ** come and evaluate our bathroom for a new shower. Izzy has been here for that meeting also and again dedicated to making this project work. If every business had an Izzy, they would not have a complaint department. We appreciate having him as our personal rep.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Izzy and our team. We appreciate your trust and are excited to assist you further with your bathroom project. If you have any further questions or need assistance, please don't hesitate to reach out at 855-322-3552, Option 1

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 28, 2024

    We had our windows done after a hail storm. Lucra made the process easy. The team who installed our windows were very nice, and did a great job. The windows turned out better than we expected. Our experience was so pleasant we returned to get another window done and then to do our roof. The quality of work is high quality, and I haven't had to follow up with them to make sure the job gets done. They are on top of getting the logistics organized in a prompt manner.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We're thrilled to hear about your positive experience with Lucra and our team. If you have any further questions or need assistance, please don't hesitate to reach out at 855-322-3552, Option 1

    Verified purchase
    TechPriceStaff

    Reviewed Feb. 28, 2024

    Oh the several contractors I invited to provide a quote for installation of a new roof, The DaBella rep, Kaden, was the only one who provided a complete and thorough assessment of damage to my home from a roof leak. He was the only rep who went into the attic to assess any interior damage. All other potential contractors would have had to include undocumented extra charges to repair hidden damage. While not the least expensive quote, DaBella is very competitive because of the completeness of their assessment. Material qualities are unsurpassed in the industry. Highly recommend them.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your feedback! We're pleased to hear about your positive experience with Kaden and DaBella. We appreciate your recommendation and look forward to assisting you with your roofing needs. If you have any further questions or need assistance, please don't hesitate to reach out at 855-322-3552, Option 1.

    Verified purchase
    Staff

    Reviewed Feb. 24, 2024

    The experience was a pleasure. They were very professional. They knew exactly what they were doing. Would have them do it again if needed. Was a very pleasurable experience and would recommend them to anybody looking to install new windows or upgrade from what they have has this company does very good work.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your kind words! We're thrilled to hear that you had a pleasurable experience with our team. We appreciate your recommendation!

    Verified purchase
    Sales & MarketingStaff

    Reviewed Feb. 19, 2024

    Very friendly and informative. Answered all of our concerns and would stop regularly to ask if we had any more. Did not feel pressured to buy and were very thorough. Read through all of the paperwork step at a time to make sure we understood the terms. Very polite and engaging.

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your kind words! We're elated to hear about your positive experience with our team. We're glad you felt comfortable and not pressured during the process, and we appreciate your patience. If you have any further questions or need assistance, please don't hesitate to reach out at 855-322-3552, Option 1.

    Verified purchase
    Rates

    Reviewed Feb. 16, 2024

    Out with the old and in with the new! I am so thankful for Dabella and the crew that installed my new shower. It’s just beautiful and so much fun to use, I am in awe! I recommend Dabella to anyone that is interested in doing a bathroom upgrade. The guys that installed, cleaned up as they went, too

    Thanks for your vote!
    DaBella
    Response from DaBella

    Thank you for your wonderful feedback! We're thrilled to hear that you're enjoying your new shower and that our installation crew provided excellent service. If you have any further questions or need assistance, please don't hesitate to reach out at 855-322-3552 Option 1.

    Customer ServiceContract & TermsCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffLoan ProcessRatesHonesty & TransparencySales Tactics

    Reviewed Jan. 25, 2024

    I cut out A LOT to fit, here is a TL;DR; Assume it's 2x as bad as it sounds! 1) Sales people LIED to me on timing. Told 6-8 weeks, took 16 weeks. 2) Great couple came out to look at the windows, talk about how they would retain the historical woodwork. It's a front, they just dish the work out to local contractors, whoever is cheap! 3) Was told they would do a build up, then 10 weeks in they tell me they can't/won't, even though it was part of the deal. 4) They send some ** contractors who didn't have their own materials or tools needed who ripped off thousands of dollars of custom historical trim.

    5) Job was half assed, window install ONLY! Total bare bones, no attempt at any kind of trim. 6) Was given the run around and lip services before, during and after the job. No follow up/returned calls, ever! 7) Had to hound them months for a refund they offered, that they only provided half of, and chase them down for months to get the other half.

    *** Hands down the single worst company I have ever dealt with *** It started decent enough, I was looking to have some windows replaced and they happened to be in the neighborhood. Two younger guys came in and took more than an hour to give me a quote on two windows. They played the hard sell game "calling the supervisor" for a lower price, and it was only good for so long, etc. Price was a bit more than expected ($6500for 2 windows), but DaBella was the only place that would do a build up as part of the install. $6500 for TWO windows... I was told 6-8 weeks, which seemed reasonable based on quotes from Lowes and Renewal. They had a couple come out and talked about how to do the build up and install that kept the historic woodwork and would blend with the interior trim.

    I signed the paperwork, gave a deposit check and then planned the whole kitchen reno around it since getting that build up done was a crucial part of the plans, and I gave myself a two week buffer in case I was running behind or the windows were a bit late. Six weeks later, no word. I got the run around on the phone for a week before I got to a “district manager” who gave me a super generic, not helpful answer of "they are being manufactured" and "you should hear from us very soon to schedule".

    ANOTHER week passes (this is now the END of week 8) and I'm reading the fine print to see how I can get out of this. Fine print reads that if I cancel after 3 days they get to keep my money AND charge me for anything they claim they have down. So at this point they could easily claim they made the windows and I'd have to pay everything but the install, which I'm sure they'd claim was only a couple hundred out of the $6500 price. Interestingly enough it didn't say that they had to then provide the windows. It also forced an arbitration.

    After a few more days of getting the run around on the phone I just drive over to the office off Horizon Drive. I meet with Chip who tells me he just took over the branch. I explain everything that is going on and tells me that they pretty much let all the sales people know and the guy who sold me mine had a habit of "misrepresenting timelines". ie, the guy flat out lied to me. They were looking at 12-16 weeks. So I had another 4 weeks on the EARLY side of things! He did at least offer me a discount on the price of the windows.

    As we were coming up on 12 weeks I explained the build up was needed that the cabinets could be put in and the countertops measured. He tells me he's going to call this guy and that guy, and then call me back. Two days later I'm calling him back because I still hadn't heard back, and I get a bunch of stories/excuses and the gist is that they can't do the build up. I was pissed! It was THE ONLY REASON they got the job! If I had known, well they wouldn't of had the sale, but I could of had someone else do the build up weeks ago and not pushed things back. I demanded he cover the cost of the buildup. He agreed to $500 off.

    Installed nearly 16 weeks after signing. A couple of guys show up, they pull out one window and say it needs to be reframed and they don't have the materials or tools. I was floored. Thankfully *I* had materials and tools, which they used. While reframing, they pulled out all the historical wood trim that was on the outside around the window! Not only that, but they did it on the OTHER they had NO REASON to touch! Claimed it was because it was rotted. FIRST OFF, ONE piece was, the VERY top, which was already going to be replaced. TWO, IT WASN'T THEY JOB!!! THEN, get this, not only that, but they CUT THE OLD STUFF UP, so I couldn't even try to salvage it. Apparently it was to show me that it was rotted.

    While they were messing around in the house I pulled a piece out of their truck and the lower sill was not rotted at ALL! Install was COMPLETELY barebones. Two months later after refusing to sign completion paperwork Chip calls me b/c the loan agreement is about to expire. We agree on a refund of $3250 for the botched install. Took MONTHS of hounding to actually get the money!

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    DaBella
    Response from DaBella

    Thank you for bringing your concerns to our attention. Please reach out to our service team at 855-322-3552 opt 1. We look forward to connecting with you.

    CoveragePunctuality & Speed

    Reviewed Sept. 30, 2023

    We enjoyed working with Logan on our first DaBella project. We decided to change out our old gutters after many years and added metal covers to eliminate all future gutter cleaning. We were thrilled to get this scheduled before the leaves started to fall. The crew that came was hard working!! It was nice to start and finish in one day with all old material taken away. The color matched perfectly.

    Thanks for your vote!
    DaBella
    Response from DaBella

    It was a pleasure to assist with your gutter replacement. We are thrilled to hear how hard working the crew was and will certainly pass this along to Logan and his team!

    Verified purchase
    Customer ServiceContract & TermsCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRates

    Reviewed Sept. 9, 2023

    DaBella put new roof on to over the rotted wood. After many calls in 3 months, went to Vancouver Office and sat there till someone agreed to write and sign an agreement to come out and fix the roof. They did and sent a crew out the next week. They took 3 days and kept calling their Boss and saying really bad. It was a crew of 3 **. They said they finished the job and left. It's been 4yrs. I'm preparing to sell the house, putting in new heat pump, well, light panel, plumbing etc. Also rewiring each room and new drywall. I went up in attic to do some wiring and found they still didn't pull out the dry rotted areas. One 2 ft. spot had no wood because it had fallen down and they had just put shingles over it and nailed. It is leaking. You can't walk on the roof, it's too dangerous. Same as master bedroom. Drywall is leaking at edge of ceiling and peeling.

    Paid 250.00 for a roof inspection from a local roofing company. They sent me their report. Missing Ice and Water Underlayment, shingles overlapped, shingle seams lined up with starter seams and leaking, old 1 x 6 tongue and groove should have been pulled up and new plywood put down. Not up to code. They just covered it and nailed it. There are spaces from wood shrinkage over the years in this and when they nailed it, a lot of the nails didn't hit wood and are now backing out and leaking. Also, nails backing out on ridge cap, low nails exposed and covered with caulking, rotten cdx that should have been replaced in back V of roof, front edge of roof at porch area never replaced, rotted. I took this report to Vancouver WA. DaBella and showed them. They said, "We'll take care of you."

    I started this about the beginning of this year. DaBella took their time, finally said after a month, "We have to figure out if it's our problem or GAF's." I told them, "The shingles are fine, it's your crew who did the shoddy work." DaBella called me and said, "You'll have to file a complaint with GAF." I did. Got a letter back saying that a roofing contractor will be coming out. A crew of two came out and put tarp over the bad areas of roof. Contractor came out inspected the roof, and said, "They screwed you. We're going to tear off the roof and replace it. It'll be 5900, but you have to pay for the wood, it'll be 2000.00." I said I'm not paying another 2000 for a roof I already paid 11,600 for, with a 50yr. warranty, which was almost twice the price in the beginning. He said he would call GAF and talk to them. I figured out how much plywood you can get for 2000$. It was 80 sheets. At most my house would only take 39. What the **.

    I called the contractor and asked him what he found out a couple weeks later from GAF. He said he can't get anyone to return his calls and gave me GAF's phone and email. I have called and left messages and sent emails. No one returns anything. I need this roof done so I can sell my house. The Person at GAF is Drew **. I have left messages on his phone. I have contacted attorneys, they are 3000 down and 450 an hour. They said it's a good case but would cost me a lot. I don't know where to turn.

    Thanks for your vote!
    DaBella
    Response from DaBella

    We are sorry to hear you have experienced issues with your roof replacement as this is not our standard. We have reached out to your manufacturer for a copy of the inspection report and will be in touch upon receipt with next steps.

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    DaBella
    Website:
    dabella.us