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Cuisinart Reviews

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About Cuisinart

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Cuisinart produces kitchen appliances and cooking equipment for home and professional use. Its products include food processors, blenders, coffee makers and cooking tools. Since introducing the food processor to American kitchens in 1971, Cuisinart has expanded into cookware, bakeware and countertop appliances, maintaining a focus on food preparation and cooking solutions.

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Pros
  • Good customer service support
  • Versatile for various cooking methods
Cons
  • Safety concerns with some models
  • Difficulties with warranty claims

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Cuisinart Reviews

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    Page 6 Reviews 530 - 680

    Reviewed Dec. 9, 2012

    This morning the Cuisinart coffeemaker was on for about an hour when I heard a crackling and popping sound. The next thing I knew, smoke was coming out of the unit with a horrible smell. I was able to get the unit outside, but I hate to think what could have happened. I started looking for problems with this unit on the Internet and I am furious to see that so many people have had the same problem. This unit is extremely dangerous and should have been recalled. I will never buy another Cuisinart coffeemaker.

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    Customer Service

    Reviewed Dec. 8, 2012

    I own a Cuisinart Brew Central Coffeemaker DCC-1200 and have had it for about 2 years. This morning, I was making breakfast so I was right there when it started to smoke and burn up. The coffee had just finished brewing and the matching beeped indicating the brew cycle was done. I was plating my fiancé’s breakfast when I smelled something burning and turned my head to see my Cuisinart Brew Central Coffeemaker DCC-1200 pouring out smoke from the base. It was just rolling up. I got the carafe off of it, unplugged it, and had my fiancé open the door. I immediately took it outside while smoke was pouring from the base of the unit.

    I have had a few coffeemakers over the years and I can safely say I have never ever had one do that. It's very scary. Thank goodness, I was right there. The outcome could have been very bad. This product should have been recalled! It is a fire hazard! When I called customer service, I was informed that they have never had a problem with any of their coffeemakers and that they had never heard of this. She did say that they would send me a brand new unit so long as I cut off the cord and send it to them at my cost. Then they would turn around and ship me a new unit at no cost to me. After this, I don't want another of their coffeemakers in my home.

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    Reviewed Dec. 7, 2012

    Coffeemaker 750 - Electrical smelling smoke emanating from the bottom of the unit. I unplugged it and still smoking. Ready for the trash, but more importantly, this is a dangerous unit. Do not use. May cause electrical fire. It should not be on the market and Cuisinart or the Consumer Protection Agency should ban them from selling these units.

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    Punctuality & Speed

    Reviewed Nov. 30, 2012

    DCC 790 fire hazard - I was having my morning coffee when I heard a sizzling noise. I turned to notice my coffeemaker was on fire and the warming plate was bright red. I unplugged the pot and took it to the kitchen sink with water running over it. It continued to smoke for 20 minutes or more. I had to take my Macaw out of the house while I turned the fans on to air it out and 5 hours later, my house still smells awful. I am just grateful I was home when this happened. The coffee pot is sitting outside on concrete. In reading these similar posts, I cannot imagine why this product has not been recalled.

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    Customer ServiceReliability

    Reviewed Nov. 29, 2012

    On December 11, 2009, I purchased a Cuisinart food processor (dlc2011bcnc) from The Bay in Montreal. The control pad ceased to function in September 2012, so I shipped it to Conair customer service at 100 Conair Parkway in Woodridge, Ontario on November 5, 2012. It was sent back to me saying it was not broken, while in fact it still did not work. Conair paid for it to be shipped back to them. On November 23, 2012, I received a package containing what I thought to be the repaired processor base, as stated (serial number) on the waybill. But in fact, it was replaced with a used base.

    I phoned ** at customer service and he admitted that the machine was replaced, though he did not need or want the serial number of the unit nor tell me what it had been used for. I find it unacceptable that Conair replaces a defective product with a used product. Furthermore, Conair did not note that the original machine was replaced. It's a sorry state of affairs when companies like Conair try to pass off their warranty with unidentified used machines.

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    Reviewed Nov. 19, 2012

    We purchased our Cuisinart DCC-2205TN about 6 months ago and this morning, I starting hearing a noise and when I went to the kitchen, there was smoke pouring out of the unit. I immediately unplugged it and took it outside. The house smells like electrical smoke and I'm still shaking. Fortunately, the unit was sitting on a glass tray or it would have burned our counter top or our house (the glass tray had char marks on it)! Never again!

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    Reviewed Nov. 8, 2012

    The coffeemaker has performed well for 3 years, plus 4-5 months (warranty is for 3 years). But recently, it would turn itself off about 5-10 seconds after pressing the start button. If I unplugged the unit from the wall outlet and then replugged it, it usually worked OK. But recently it began to cut out repeatedly even after unplugging and replugging. This morning I noticed that the resting plate under the thermal pot was very hot, although it is not supposed to heat up to keep the coffee hot since it's a stainless steel thermal carafe. I realized this was a potentially major fire hazard, similar to what other reviewers have described, though not yet as bad. I then called Cuisinart customer service to describe the problem and a supervisory person agreed with me that it was a manufacturing defect, but that there was nothing Cuisinart either could or would do because my unit was a few months out of warranty.

    Their advice - go out and buy a new coffeemaker. My response - you can be sure it won't be a Cuisinart. Seeing how many people are experiencing similar, very dangerous problems and reporting them here, I find it astonishing that Cuisinart is behaving in such an irresponsible manner. Thanks to this Consumer Affairs website for doing such a good job of keeping up with consumer concerns.

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    Reviewed Oct. 30, 2012

    My 1.5-year-old Cuisinart coffeemaker started smoking out the rear plate with a foul electrical smelling smoke. Even when unplugged while placed outside on concrete, it continued smoking in freezing temperatures for close to 1/2 hour. Glad we were home to save our house. Grrr!

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    Price

    Reviewed Oct. 29, 2012

    I have purchased my last Cuisinart coffeemaker! This was my fourth one and yes, I know I should have gotten the message after the first one went ** up but it was so easy to just get another and I didn't have to reprogram the thing to make another cup of coffee - it was very familiar. Once again, the burner on the new one went out! I now have three of them sitting out on the shelf in the garage and am still using an older one. I keep my fingers crossed every time I make coffee!

    I should have woken up and smelled the coffee the first time I read "Made in China" on the bottom. The ones I had were 12-cup type model DCC 1200. I have replaced the newer one with an older, older one and at least I am still able to make a decent cup of coffee! I haven't had this last one for a very long time and it is probably still under warranty but to heck with it! My advice is to not waste your money on them as they aren't cheap! High price doesn't always equal quality! In this case, you don't get what you have paid for! 3 coffeemakers at approximately $90.00 each, equal $270.00 down the tubes!

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    Customer Service

    Reviewed Oct. 25, 2012

    This was the third attempt at communicating with Customer Service regarding a BBQ we purchased. We have been taking care of our BBQ as per specifications. We purchased a Cuisinart BBQ because we believe in your product. It has become highly frustrating to deal with your customer service department. This BBQ was purchased, if I remember correctly, for approx. $450 at Canadian Tire.

    I am sorry to say that if we don't resolve this issue promptly and receive a replacement for a faulty piece of merchandise, then we will communicate this to future buyers. We purchased a handle, as they seem to have an issue with the heat. (The inside is plastic). To our dismay, the handle ejected as soon as the BBQ had reached the desired heat. We take care of our unit according to specifications. Our question is: has anybody ever had the same issue and what was the outcome? To my knowledge this represents a hazard.

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    Reviewed Oct. 21, 2012

    Our Cuisinart DC-1200 coffee maker (a replacement for a prior one which stopped working for no apparent reason) started to heat up with smoke emanating from the heating plate, with an acrid smell. The coffee maker no longer works now and my warranty for the original pot is expired. I will never buy a Cuisinart coffee pot again. When will they recall the product? It is a safety hazard!

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    Reviewed Oct. 21, 2012

    I'm stunned to read others describe very similar scenario in recent weeks. Sunday morning, reading the paper, we hear gurgling sound coming from DC1200 coffee maker (turned off). I smelled burning. Coffee is boiling in pot. I unplugged it, and smoke was coming out of base at rear. I took it outside, and I turned it upside down to see smoke coming out of bottom. Thank goodness, we were home and have granite countertops, as noted in other post. Will contact Cuisinart first thing tomorrow. I've loved this coffeemaker (my third one in 12 years). But this one could have burned down the house with dogs inside. Where is the recall?

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    Reviewed Oct. 20, 2012

    We purchased the DCC-1200 from the Navy Exchange on April 7, 2011. This morning (October 20, 2012) after the coffee pot finished its brew cycle and being turned off for about 20 minutes, I heard crackling sounds coming from the coffeemaker! The bottom heat plate was extremely hot and smoking. I quickly pulled the plug and took the unit outside where the smoke continued to billow out. Thankfully, we were home or... Reading the other reviews, this is not an isolated problem, and I'm wondering if I leave the "attorney to contact me" box checked, will this perhaps result in a class action suit or at least wake Cuisinart up?

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    Reviewed Oct. 10, 2012

    This morning, I made a pot of coffee on my Cuisinart CBC-00 and while it was brewing, I heard a popping sound and I started to smell smoke. When I went to see what the issue was, the coffee in the pot was boiling and when I removed it, the heating plate below was glowing red hot and smoking. I immediately unplugged the coffeemaker and took it outside where it continued to burn from the inside. There was smoke coming out of the bottom and back hole where the electric cord comes out and I could smell plastic burning. In order to extinguish the burning, I had placed the unit in the sink and submerged it in water.

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    Reviewed Oct. 3, 2012

    My DCC-1100 coffeemaker started smoking this morning and it smelled very burned out. I got it outside to avoid additional odors and problems. I believe it is under warranty. How do I seek replacement?

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    Reliability

    Reviewed Oct. 1, 2012

    Cuisinart DCC-1100C coffeemaker: My husband and I were reading the morning paper when I suddenly heard a loud sizzling noise coming from the kitchen. When I looked, our coffeemaker was emitting smoke and a strong smell of burning plastic. I pulled the plug, removed the carafe and basket, and turned the unit on its side on the counter. The metal plate on the bottom was extremely hot and smoking. The burning smell continued for about 5 minutes. If we hadn't been home and the counter hadn't been granite, I shudder to think of what might have happened! I called the customer support line, was told that the coffeemaker was still under warranty and to return the base unit to the service center in Ontario (at my expense, of course) and to expect a replacement base unit in a couple of weeks. I agree with others that there should be a recall on this product. I'm also ticked off that I have to pay for shipping the defective unit back to Cuisinart!

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    Reviewed Sept. 29, 2012

    Our Cuisinart DCC-1200 Coffee Maker started sparking this morning and then started smoking. Then, it stopped working. We unplugged it. It was a good thing we were home. It could have set the house on fire.

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    Reviewed Sept. 26, 2012

    Less than a year ago, I bought a Cuisinart DCC750 coffeemaker from JC Penny. This morning, it started snapping and popping. Then, it started smelling like burnt plastic and an electrical fire. We immediately unplugged it. It actually burned itself up. I cannot believe it has not been recalled since so many are having the same issue. This is my second Cuisinart I have had issues with. With this one I also could not pour the coffee without spilling it all over due to an issue with the lid. This will be the last Cuisinart I will ever own!

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    Reviewed Sept. 25, 2012

    I just read all the reviews with the same issues, burning plate/element, very lucky we were close. I can't believe this company hasn't sent out a recall on these DCC 750 coffee makers. I absolutely will never buy another Cuisinart product again and I will let everyone I know, if they have one, to get rid of it.

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    Reviewed Sept. 25, 2012

    I've had this Cuisinart Coffee Maker for about a year and a half. I have been very happy with it until this morning. I was drinking my second cup of coffee when I heard this loud cracking/popping sound. It was my coffee maker. I quickly unplugged it, then started smelling wires burning and the bottom of the maker was smoking. I feel very fortunate that I was in the kitchen when this happened. I'm afraid to use this product brand again.

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    Reviewed Sept. 24, 2012

    Yesterday, September 23, we made coffee as usual in our 3 year old Cuisinart DCC-1200 coffee maker. After pouring a cup, I went onto the porch to read the paper. I heard a loud grumbling noise from the coffee maker and saw smoke coming from the kitchen. My spouse ran into the kitchen and saw that the unit was smoking and burning. There was an acrid burning plastic smell. Thankfully, we were right there and were able to attend to the problem so there was no actual fire. But had we been elsewhere in the house, there may have been an actual fire from this unit. Having read other reviews, it sure looks like this coffee maker series has a problem and needs to be addressed by Cuisinart. How does one initiate a request for a recall?

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    Punctuality & Speed

    Reviewed Sept. 21, 2012

    My wife and I bought a Cuisinart coffee maker, DCC-1150, about 15 months ago (maybe less) as I do not have the receipt any longer. We bought it at Lowes or Bed, Bath & Beyond. I can’t recall which retailer. This morning it made coffee; we use it on the automatic timer every morning. The coffee had finished brewing, and the warming plate had been on for about 45 minutes. I went upstairs to get ready for the day. Soon after, my wife came home from her morning workout and yelled upstairs that the coffee maker was smoking, sparking, and making noises. As I came downstairs, the kitchen was filled with smoke and that disgusting burning/melting plastic smell. Our fire/smoke alarm went off, so we opened up our windows and fanned the smoke alarm to turn it off. The coffee maker was ready to start a fire. My wife immediately unplugged it from the outlet and put it out in our garage. What a morning!

    Hopefully, this is an isolated incident. But this is, or could be, a potentially huge problem for you. Just imagine what could have happened had we not been home or around to act quickly. I’d like someone to contact me. I’m not so sure I want a replacement machine. I can send the coffee maker to you for your engineers to look over if needed. Please respond at your earliest convenience.

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    Reviewed Sept. 18, 2012

    Cuisinart DC-1200 coffeemaker - After the coffeemaker was done making, a few minutes later I heard hissing and popping from the maker and went to look at it. Smoke was coming out of it, just like many of the complaints listed here. I filed a complaint with the Consumer Product Safety Commission. They were here this morning and I was told that if you want a recall on this product, you must contact them and give your coffeemaker to them. Do not give it back to Cuisinart!

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    Customer Service

    Reviewed Sept. 16, 2012

    This morning as my husband started our morning coffee using our Cuisinart DCC750 maker, he heard this noise and looked. There was smoke coming out of the back of the bottom of the maker. It smelled electrical. We are concerned too that there are so many complaints and yet no recalls. This could have been very serious had we not been standing there as a witness to this incident. Who will finally listen before someone is hurt? We have used Cuisinart for years. I have written the company and will wait for a reply. Not sure if I would use their product again.

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    Reviewed Sept. 6, 2012

    Soon after buying this quite expensive coffee maker (Cuisinart DCC 2750), it began leaking increasing amounts of coffee from under the unit, spilling onto the floor. The coffeemaker also appears to have overheated and the paint from the burner is flaking off. It was also difficult to get the lid to adjust correctly to pour the coffee. I will never buy another Cuisinart product again!

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    Reviewed Sept. 5, 2012

    The warming plate arced, caught fire, and melted: I've had this unit for no more than a year, and this morning, just after my morning brew, I heard a strange popping sound and smelled melting plastic. I ran into the kitchen to see the warming plate red hot and melting the plastic with tons of smoke pouring out. Ironically, it was raining outside from the remnants of Hurricane Isaac, so I used that to put out the fire that had started in the unit. Now my kitchen reeks of burned plastic. Suffice to say that I'm very disappointed by this. I've used Cuisinart for 20 years and never seen this kind of problem, which is indicative of very poor quality.

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    Reviewed Sept. 1, 2012

    I was in a nearby room when I heard a gurgling, popping sound. I came into the kitchen to find my Cuisinart DCC-1200 coffee maker smoking from the bottom and producing a horrible electrical burning smell. I immediately unplugged the unit and rushed it outside. I moved too quickly to notice if the unit had automatically turned itself off. After waiting for the unit to cool, I inspected it. The problem appears to be in the area of the heating element and it has a definite electrical burn smell. I’m surprised and disappointed to find this site with so many similar failures and yet no recall. I was very fortunate to have been home and inside when this occurred. Else, I would have had a fire in my home. I will not be purchasing another Cuisinart. I will be reviewing this in our next staff meeting to warn co-workers.

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    Reviewed Sept. 1, 2012

    After brewing a pot of coffee and while reading the paper, I heard a popping noise in the kitchen and noticed the smell of an electrical fire. When I went into the kitchen, I saw that the noise and smell were coming from the coffee maker (CBC-00 Series). I immediately unplugged it. I was extremely thankful that I was in the next room and was able to remove the coffee maker before there was a fire.

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    Reviewed Aug. 31, 2012

    The DCC-1200 coffeemaker emitted terrible smell and noise before black smoke billowed out of all cracks. I unplugged, had to use oven mitts to remove off the counter and threw outside! The unit was blackened, obviously from internal fire! I contacted Cuisinart and they're going to send a replacement without any questions! Makes you wonder how many others have done this as well if they were aware of the problem and did not notify the public. Please, if you have had similar problems, register with the Consumer Product Safety Commissioner. That is the only way to force a manufacturer to issue a recall! www.ctsc.gov or call 1-800-638-2772.

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    Reviewed Aug. 27, 2012

    I brewed a pot of coffee like normal yesterday morning. About an hour after the pot finished brewing, I heard a splattering noise in the kitchen. It sounded like eggs frying in a hot pan of butter. I found that the sound was coming from my coffee maker. The coffee was boiling! Smoke was billowing out from the burner. The smell was awful. The on/off light was not on. I switched the lever back and forth and the light wouldn't come on. It looked off but the boiling continued until I unplugged the coffee maker. We will not use it again. I hope you will recall the coffee maker before someone's house burns down. I am so thankful I was home when the incident happened. This coffee maker has an auto shut off feature, but it failed and can't be trusted in the future.

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    Reviewed Aug. 25, 2012

    I had started my morning coffee and went out to feed the birds and squirrels. After about 20 minutes, I came back in the house, heard popping and snapping noises, and found the Cuisinart DCC 1200 coffeemaker overheating. The bottom plate was red hot, and smoke was coming out. I pulled the plug and ran it outside. Reading all these similar complaints makes me furious that we have a known problem. It's been happening for a couple of years, and no one is being warned. Since this happened on my day off, I was here to keep my house from burning down.

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    Reviewed Aug. 22, 2012

    Like many others I've now read about, our DCC 1200 coffeemaker was auto programmed and after an hour, I was making breakfast and noticed a burning smell (not my eggs!) and heard a weird crackling/popping noise. I looked around to find it was coming from the coffeemaker! I unplugged it and took it out to the garage. I was thankful that I was up and caught it before it could've have caused a fire and put my family in jeopardy. My concern is that after reading all of the complaints, this is a known problem and for as many people have complained on websites, there are many others who probably had this problem, but didn't take the time. Why has this not been recalled? I urge you to take further steps. Contact the manufacturer (but do not take a replacement!), leave a comment here, contact the Consumer Product Safety Commission and take the time to log a complaint.

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    Staff

    Reviewed Aug. 13, 2012

    This morning, my wife noticed our Cuisinart (Model: DCC-1200) coffeemaker smoking and the coffee in the pot was boiling. However, the power light was off. She quickly unplugged it and we moved it from the house to the driveway. This is the same problem experienced by many others regarding this model of Cuisinart coffeemaker.

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    Reviewed Aug. 8, 2012

    We have a DCC-1200 coffeemaker that was turned off. The ring got red hot and started smoking similar to the above complaints. We had the coffeemaker for many years. I called Cuisinart and they offered to send a new one free of charge, shipping and handling free. I'm not sure I am comfortable using it because it is not worth having my home burn down. I was told this coffeemaker is still being sold. We have gotten our money’s worth out of the coffeemaker, so I don't feel cheated but I am not willing to sit back and allow someone to get hurt. To everyone who complained: did you take the time to file a complaint with the Consumer Product Safety Commission?

    You can vent here, but that only helps a few people who look this up before buying. We applaud our hero servicemen that fight for us - well, here is your chance to fight for all humankind by getting this dangerous product recalled. You too can save lives and be a hero just by taking a few minutes to file a report at 1-800-638-2772. I did it and it really only took a few minutes. The more who file, the better the chance it will get recalled. Someone's home could burn down with their children in it. Do the right thing.

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    Reviewed July 29, 2012

    My Cuisinart coffeemaker (DCC-1200) is about a year old and quits brewing and shuts off when about halfway done. I paid a lot of money for this piece of junk!

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    Reviewed July 26, 2012

    I bought a Cuisinart DCC-1200 for my mother, and later, one for myself. My mother's coffee maker started leaking water from the back or base; mine made a gurgling noise one morning and hasn't made a cup of coffee since. At least, it didn't catch on fire! Both of these machines were around a year old when they stopped working. I gave approximately $100 for each one. I thought Cuisinart was a top name brand with quality. However, I will never buy another Cuisinart product. They don't last and seem to have serious design concerns. After reading these reviews, I did not bother to contact Cuisinart. Apparently, they won't help with these issues. I'll just take my money elsewhere.

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    Reviewed July 17, 2012

    Cuisinart coffeemakers model DGB600BC - Although after reading numerous similar complaints, it appears that most models have the same issue. Buyer and owner beware! Wish I read this site's complaints before I purchased. Same issues. First, Cuisinart coffeemaker almost burned the house down. It melted the power cord and coffee pot. Second Cuisinart coffeemaker just stopped working. Both just outside of warranty period. No more Cuisinart for me. They do not even have the decency to recall the crap. I hope that no one loses life or home, but I am surprised this has not happened yet.

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    Reviewed July 10, 2012

    We've had our CuisinArt coffee pot for years. I never had a problem until this morning. Thank God, I came in from the porch for a second cup. First thing I noticed was the smell (electrical). Second thing was the coffee was boiling. (The coffee never boils.) Third thing was the coffee pot had turn itself off. The clock was off. I immediately unplugged the unit. My house stunk. My husband makes his coffee every night before going to bed. Imagine what could have happened in the middle of the night?! It scares me. Then, I read all these other stories. Why in the world is this unit still being sold? What the heck? I'm not looking for any money back. We've totally gotten our money's worth out of the unit. It's been a terrific coffee pot until this morning. I think I'll go back to good old Mr. Coffee.

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    Reliability

    Reviewed July 5, 2012

    I walked in from my deck for another cup of coffee this morning and observed my Cuisinart coffee maker with a red hot warming plate and white smoke coming out the back of the unit. I took the unit outside and placed it on the driveway (still there). Initially, I was dissatisfied and also surprised that a Cuisinart product just about a year old would be defective and even dangerous. I am now angry after reading review after review of these coffee makers starting an electrical short and fire. I think Cuisinart should step up and recall this product before someone gets hurt. Thank God, I was home for the 4th.

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    Reviewed June 26, 2012

    The coffee in my Cuisinart 12-cup coffee maker pot started making bubbling sounds and when I went to investigate, it was boiling and smoke started coming from the bottom. I unplugged it and put it out on the deck. The smell was that of an electrical fire. It could have been disastrous if we were not in the room at the time.

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    Customer ServicePricePunctuality & Speed

    Reviewed June 15, 2012

    I called Cuisinart CS twice and was not treated well. Sears showed interest, but has not done anything and Cuisinart just don't care. At no point did I request a refund and I will not pay shipping back to company for the warranty. They did waive the $10.00 handling fee because of my situation. I do not want another Cuisinart product because Google and Youtube are full of info on fires in their products:

    There was a problem with my Cuisinart coffeemaker and I possibly averted a major disaster which involved one of your products. I purchased this model brand new from Sears in October 2011 and used it on a daily basis. Last night, Friday, 6/8/12, while in the process of shutting the house down for the night, I turned off the coffeemaker. Approximately 45 minutes later, my wife and I noticed the house getting hazy and a smell of something burning. I arose out of the bed to investigate and traced the problem to the mentioned coffeemaker.

    The machine was off and the lower part, including the warmer and the metal grid underneath, was blazing hot and 1/2 pot of old coffee was boiling. Smoke was coming from the rear of the unit by electrical cord. My Formica counter top luckily was able to withstand the intense heat generated by the faulty appliance for which I caught the problem just in time and threw the machine on the patio. I am extremely disappointed with their product and I thank God that me and my family are safe today to speak about it. I don't know what I am going to do because I feel that the consumer safety groups should inspect my machine and get their opinion so that this problem may not turn into a tragedy for someone else. My serial number is 91210 and the model is Cuisinart DCC-1100bk.

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    Reviewed June 7, 2012

    Serious fire hazard! The unit started smoking and crackling, melting a hole at the bottom and causing the coffee to boil furiously from the extreme heat. I shudder to think of what could have happened if I hadn't heard, been near the kitchen so I could unplug it and toss it out the door before it burst into flames. I googled the problem and found out my experience was neither isolated nor new. There are numerous complaints about the safety of this appliance. Why is it still on the market?!

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    Reviewed June 7, 2012

    I’m just reading some of the reviews about people’s experiences with the Cuisinart coffee maker, namely the DCC-1200. I have the model DCC-2200. While I have not experienced any electrical or fire issues with this coffee maker, I would like to make an observation as to what could be the problem with the other consumers who have had electrical or potential fire issues with their coffee makers. One possible explanation could be that the water tank lid forms a considerable amount of condensation (puddles up) and when the lid is opened up, this pours down the back of the unit. If gone unnoticed, it could very well be puddling up on the underside of the hot plate, wherein there is a warning on the bottom side of the coffee maker not to immerse in water. This could very well be causing an electrical short in the unit. This water tank lid design is just plain stupid. Whenever I make a pot of coffee, I make sure and dump the excessive condensation from the lid. Well, anyway that's my 2 cents on a possible cause for electrical issues with some of the reviews I have read here.

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    Reviewed June 6, 2012

    The Cuisinart Coffee Maker DCC11008K serial# 80714 suddenly started to boil and popped, cracked and smoke came from the bottom. I was lucky to be in the adjoining room and able to unplug and place it outside.

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    Reviewed June 6, 2012

    DCC-1200 series - I heard popping. When I investigated, I noticed no power was on but the base was red hot and smoke was pouring from the back. Thank God that I was home today. I'm usually at work. My home, dogs, cats, birds, fish, hermit crabs and four generations of memories would have been burned to the ground. Maybe my neighbors' homes as well as they are at work. I'm still shaking at the thought.

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    Reviewed June 4, 2012

    My experience is identical to many others posted on this site. I just finished my first cup of coffee and heard strange popping noises. Upon further investigation, I noticed the Cuisinart coffee pot had no lights on and the coffee in the carafe was boiling! There was smoke coming from the base and a strong acrid odor. The unit is now outside my home and I am angry that Cuisinart is selling a known fire hazard. Based on the reports on this board, I find it hard to believe they have no knowledge of this issue. I have no doubt that had I not been home, the outcome would have been disastrous. This is the last Cuisinart product I will ever own. I am also lodging a complaint to Macy's department store. I purchased this item there and I hope they will take note of the complaints posted here online. I will also contact my local fire department and find out what their thoughts are and, at the very least, get some record of this incident.

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    Reliability

    Reviewed May 26, 2012

    I purchased a new single-serve SS-700FR for my daughter and son-in-law for Christmas. I did not notice it said it was a refurbished product because I would never consider buying a refurbished product. They were selling their home, so along with their wedding gifts they did not unpack the new coffee maker until May when they moved into their new home. It does not work. I called a small appliance repair person and he has determined the pump is bad and defective. So a supposedly tested refurbished product was sent out with a bad pump. Not one cup of coffee has come from this coffee maker. If they won't fix it, I'd just like to return it and they can refurbish it for someone else and refund my money.

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    Customer Service

    Reviewed May 21, 2012

    Several years ago, I purchased a Cuisinart Automatic Coffee Grinder/Maker and recently noticed after washing the carafe, some black sludge was leaching from a small pinhole at the bottom. I'm not sure how it got there, but if the interior of the carafe was made by a casting process, or there was some kind of defect in the material used to form it, this is a potentially serious health risk.

    I shudder to think what kind of mold or bacteria is growing in the warm, moist space between the exterior sidewalls of the carafe and the supposed vacuum space between it and the inner that holds the brewed coffee. I have no idea how long I have been drinking from this toxic pot, but I am concerned what I and potentially thousands of others have been exposed to. I'm sure a lab test of some kind could readily identify what the dark, seepage contains.

    Apparently, Cuisinart Customer Service is more concerned about whether my unit is still under warranty rather than the fact that I and others may be poisoning themselves. I have offered to send back the pot so that it can be analyzed but they are unconcerned. In the future, I will never buy another coffeemaker with a metal carafe and urge others to consider avoiding any manufacturer that is unconcerned with customer safety.

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    Reviewed May 21, 2012

    I purchased a glass cutting board at Kohl’s. I have the model number. My cutting board exploded in my kitchen, across my floor, in my sink. It was in my hair, small cut above my eye, a couple of cuts on my leg. It stopped up my garbage disposal because I guess I didn’t get all the glass out. It was all over my rug, which I am afraid to clean. It was not in a cold room. I did not drop anything on it. I was just cutting a piece of pineapple. I called Cuisinart and she just said, oh, okay we can send you another one, those sometimes do that. I took pictures if you would like to see them.

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    Reviewed May 20, 2012

    Okay, here's another one just like the ones before. I bought the DC-1100 a week ago. After brewing a pot this morning, and drinking most of it, we heard a gurgling sound and went into the kitchen to find the unit smoking. We were also just about to walk out the door - ughhhh. In addition, noticed that no lights were on and the clock was no longer working. So it seems like the unit had burned through the control unit. Given the other similar stories, this maker is a catastrophe ready to happen.

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    Reviewed May 13, 2012

    Regarding my DCC-1200: I'm amazed at the stories I have found on the internet relating to the CuisinArt coffee makers (various models). Ours did exactly that same thing that is explained in all stories I have read so far. The scary thing is, I was getting ready to walk out the door and leave my children alone at the house - my oldest one is 13. I heard this gurgling sound that wouldn't stop, saw the smoke and unplugged it. What if I had left the house with my kids here? I feel like filing a lawsuit for that reason alone!

    I searched "cuisinart coffee maker caught fire" and have read 23 stories in the last 5 minutes. These go back to 2008. What is wrong with this company that they have ignored these complaints for all these years? I guess it will take a tragedy to bring them to their senses. Thankfully it wasn't mine. As someone mentioned, I urge everyone to post their stories on all websites they can think of. Even if you didn't purchase through them (i.e. Amazon, CPSC, etc.). I'm also posting on Consumer Reports and Consumer Affairs. We've got to get the word out.

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    Reviewed May 12, 2012

    I have a Cuisinart Coffeemaker, DCC-1200C, Ser# 91028. This morning it brewed normally and then started to make sounds like it was brewing again. I noticed an acrid smell, like wiring burning, then saw smoke coming from the back of the unit where the wire comes out. I unplugged the coffeemaker and brought it outside. This sounds like a serious problem!

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    Reviewed May 6, 2012

    I was given your Grind & Brew Thermal 10-cup Automatic Coffeemaker DGB-650 last year as a birthday gift. It worked well for about a week, then it began to leak from time to time. What a mess and what a crummy way to start your day, especially at 5:15AM. I assumed I was doing something wrong, like putting in too much water or coffee so I made adjustments. It did not make a difference. It still leaked all over, discoloring my kitchen cabinets. It also started to make strange noises like the electrical was not right. I brought it back thinking it was a fluke and traded it in for another one just like it.

    The new one worked great for a week then it started to leak all over. Frustrated, I posted my issue on Facebook. I'd like to think your company would be surprised at how many people I knew had similar problems with their Cuisinart coffeemakers. Then I was sent a link that showed your company is aware of this problem, but continues to sell this piece of crap. I will never buy another Cuisinart product as long as I live.

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    Punctuality & Speed

    Reviewed May 6, 2012

    Our Cuisinart coffeemaker (Model: DCC-1200 / Serial Number: 91120) got caught on fire. An hour or so after brewing a pot of coffee, we noticed that the Cuisinart was making an unusual noise as if it was starting to brew again. We found that it was beginning to smoke at the base with a very acrid, electrical smell. The warming plate had changed color as if the high heat was melting the base. With the smoke beginning to pour out, we quickly unplugged and walked the coffeemaker outside and set it on cement. We were in the kitchen when it happened and I can't imagine if we went out to walk our dog and came back later.

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    Customer Service

    Reviewed May 3, 2012

    I purchased my Cuisinart CBC-00 1 year ago. Recently, while brewing a pot of coffee, it began to make loud popping sounds and smoke poured from the cord storage compartment opening. There was a strong smell of electrical fire as well. I immediately unplugged and removed the machine from the house; it continued to emit smoke for at least another 2 minutes. I have contacted Cuisinart by email and described the episode, but have had no response from them. I believe this issue has the potential to be extremely hazardous. If I had not been present at the time to notice the noise and the smoke, I strongly believe a fire would have ensued.

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    Staff

    Reviewed April 27, 2012

    Cuisinart coffeemaker is a fire hazard. While brewing a pot of coffee this morning, my Cuisinart DGB-700BC Grind-and-Brew 12-Cup automatic began to produce smoke from the underside and/or rear of the unit. It also produced a strong odor of an electrical fire and/or smoldering. Looking closer, it appears that the heat pad ring area is warped.

    When I noticed the smoke/odor, I immediately unplugged the appliance. I saw no flame, however. The coffeemaker continued to smoke and produce a strong odor. I removed it from the house and sat it outside. Turning to a Google search, cursory online research suggests Cuisinart coffeemakers (other models, too) are the target of more than a few fire-related consumer complaints. Several websites I read included consumer remarks that, when contacted, Cuisinart customer service representatives said they had no previous such reports. But if the incidents are as plentiful as the internet suggests, this would doubtlessly fall under the "known problem" category. My coffeemaker was less than two years old. I am uncertain of my options if any as I cannot find my original receipt.

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    Reviewed April 26, 2012

    Our coffee burned up this morning. My husband made coffee and when it was done, the machine just started smoking. I really liked this machine. Why would Cuisinart put such a poor product out there?

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    Customer Service

    Reviewed April 16, 2012

    I purchased a Coffee Plus 12-Cup Programmable Coffeemaker with Hot Water System as a Christmas gift (bought it November 2011) for my husband and we were noticing that you had to wiggle the cord to have the light turn on the coffee maker, as if there was a short in the cord or something. This morning, my husband went to make a pot of coffee and there were sparks. The coffee maker is now sitting on a shelf in the garage while we wait to hear back from Cuisinart to see how they are going to take care of this. I actually got online to see if there were any recalls on this item and found this site. I will investigate further to see if there has been a recall. If there hasn’t, there should be. I e-mailed customer service about 4 hours ago and have not heard anything back as of yet.

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    Reviewed April 13, 2012

    I had purchased my Cuisinart Keurig one cup coffee maker approximately 1 1/2 yrs ago and loved it. All of a sudden, it started to not work by pouring out more water after the chosen cup sizes were finished and then pouring out water from where the pod fits in. I called Cuisinart, they said they would send me a new coffee maker, model #SS-700. I had to pay for shipping in an enclosed check.

    Got the coffee maker, washed it, I was filling up the water well. It started leaking from the hole in the bottom. Now, they have to send me another one. I was so upset as I was happy to have my great coffee back. This is a tremendous inconvenience for me and I have to say that these machines should be perfected and should be able to last for a much longer time. I am trying to be patient but it's wearing thin. Now, I have two coffee makers to ship back and still have to wait for another one that will hopefully be working and so I am left to make instant coffee for at least 2-3 weeks. Not right, not fair!

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    Customer ServiceCoverageStaff

    Reviewed April 12, 2012

    I am really upset by the customer service of Cuisinart. I bought an Elite Collection 12-cup food processor about 3 months ago and its adjustable blade was broken while slicing meat. I called customer service a couple of days ago and explained that I heard that it could be covered by the warranty. But the representative said the system has some problem, so she asked me to call back again. I called back again, but the representative today said it cannot be covered by the warranty. I explained that the meat was half-frozen, which I means it was not too tender or too solid. They said it was my fault because the meat was frozen.

    I explained to them it was half-frozen, not very solid and not very soft. I told them "half-frozen" from the first, but they said I told them "frozen" first and changed my words. I don't know if they (another representative and her manager) have used the machine or not, but we cannot slice meat if the meat is completely frozen. After some arguments, the manager said I should send them the broken part and they will judge if it was my fault or if it was product defect. I don't think it is fair. Once I send it to them, then I don't have the proof anymore. But she said there is no choice. I feel really bad about the time I wasted by waiting to talk with them only to hear this kind of unreasonable explanation. What should I do?

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    Customer ServicePriceStaff

    Reviewed April 12, 2012

    I ordered a Cuisinart Perfect Temp cordless Kettle (CPK-17) from Amazon. It worked good for a month and then stopped working. I called customer service, and they told me it's probably a base and it needs to be replaced. They asked my address and told me to call in 2 weeks. 2 weeks after, I called, and another person told me that the base is in back order and will be shipped in 2 weeks but that if it's still not there, the company will replace all unit.

    After I called again, they lost all my previous records about my case and told me to wait 2 more weeks as unit is back-ordered. I asked if they could send me a new unit. The person on the phone was very rude, but in a while, he told me he cancelled my part order and will ship a unit but that I need to pay $15 for a new unit plus ship them the old one.

    So with a kettle price that I paid about $130, I need to pay $30+ to get their defected item fixec! I said I still like to wait for the part as it was free to ship, but the customer service person told me he cancelled it already. So I wasted 30 minutes on the phone, was very angry, and going to talk to management tomorrow. Please do not buy from this company!

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    Reviewed April 12, 2012

    I was using a Cuisinart Smart Stick Blender to make a whey protein shake. I unplugged and disassembled it per instructions and took it to the sink to clean it. While running my left thumb around the edge of the blade housing (to clean off excess shake before rinsing), something happened--the blade apparently snapped as it was imbedded in my thumb.

    Long story short, I had an emergency room visit and 8 stitches, precluding me from working for two weeks. Cuisinart wants the blender, so they can test it before agreeing to reimburse me for anything. I understand that, but it's in their best interest to find no fault with their product and they have already presented their selves as incompetent, as they can't even figure out how to mail me a claim form.

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    Reviewed April 8, 2012

    Our DCC1200 Coffee Maker had been on for approximately 1 hour. While preparing for church, Easter morning, my wife and I encountered a horrible smell coming from the kitchen. Being in the electronics field I immediately recognized this as an electrical problem. When I first observed the coffee maker it appeared to be off but I noticed the clock was not illuminated. Further investigation and found that the bottom of the glass pot had been burnt. After reading all of the consumer complaints of this product, it is clear that the manufacturer is aware of this and should be held liable for their failure to issue any consumer warnings or product recalls. My wife and I have purchased a number of Cuisinart appliances for our home and children over the years. After reading the numerous complaints for the same problem, we will not purchase another Cuisinart product.

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    Reviewed March 31, 2012

    Cuisinart food processor caught on fire. Literally, there was fire out the vents. I returned the defective base and paid for shipping. They sent a replacement "as a onetime courtesy. Please remit $10.00 for the return shipping and handling."

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    Reviewed March 31, 2012

    I purchased the Cuisinart DCC 1100 coffee maker. A plastic burning smell filled my home. I pulled the plug and placed it outside to avoid a fire. This coffee maker should be recalled.

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    Reliability

    Reviewed March 30, 2012

    I have been using my CuisinArt DCC-1200 that I bought from Bed, Bath and Beyond, almost every morning since 2007. It brewed the best coffee until a few days ago; while brewing, it made a series of unusual loud popping noise. Usually aroma of coffee would fill the air, but not anymore. Brewed coffee has a weird plastic taste. I am surprised to find out many people are having problem with this unit. I am blessed that mine didn't caught on fire like many others. Immediately, I unplugged my unit and tossed it to trash. There is no way I am keeping this defective fire hazard.

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    Reviewed March 27, 2012

    My coffeemaker with stainless steel pot has burnt my countertop and it cannot be replaced. I unplug my coffeemaker each time I finish brewing my coffee. Thank goodness I do not as it could have burnt my kitchen or yet our home. I feel you all owe me a new coffeemaker—the sooner, the better.

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    Customer Service

    Reviewed March 26, 2012

    I used Cuisinart DCC1200 coffee maker this morning. While finishing my first cup, I heard crackling sounds from the coffee maker. I got up to see what was going on and then sparks were coming from unit and smoking. My husband immediately took outside to prevent a fire. The horrific plastic burning smell was awful. I promptly then started to read online complaints about the unit leaking and same issues that I had.

    I called Cuisinart Customer Service and they took my information and a supervisor is to call me back. My concern is this seems to be an issue for many customers. Why hasn't Cuisinart made a recall? If I had not been home, it would have definitely caused a fire. This is not my first unit that had an issue. Cuisinart replaced the first one because of water leaking. Apparently this time, it leaked on to the electrical plate. Shame on Cuisinart for having Chinese made products that are so poorly made that it is a fire hazard. I paid good money for what I thought was a quality coffee maker. Boy was I wrong.

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    Reviewed March 24, 2012

    We have had this blender for a while, and it has never worked great. But this morning, I started making a smoothie, and the contents started pouring down the sides of the blender, coming from under the glass pitcher. So I guess we are officially out a blender! We had to have Cuisinart replace the rotating wedge piece that turns the blade, right after we purchased the machine. But even with that replaced, it never blends anything! Anything frozen just gets stuck at the bottom and causes the blade not to turn. It takes 20 minutes to finally get anything resembling a smoothie. It's very disappointing, considering what we paid for it!

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    Price

    Reviewed March 23, 2012

    Grind and Brew thermal coffee maker (model number DGB-6008C): This coffee maker is a piece of junk. Do not buy a Cuisinart anything! First, it won't work if the flow interrupter is still in place. I had to remove the stopper and spring on the second use. Then the basket door pops open at random times, flooding my kitchen with hot brown water (half-brewed coffee) and coffee grounds.

    I am a fix-it kind of guy and have dissembled the thing many times to find no apparent reason for the malfunction. This thing needs to be watched at all times--who needs a coffee maker that has to be babysat? I enjoy fresh ground coffee, and I wanted a thermal carafe to save energy. However, the piece of junk has cost me more in wasted coffee (which is costly to begin with) than if I had driven to the nearest Starbucks (25 miles) and bought a Grande Latte every day!

    Not to mention, the stained counter and floor in my kitchen plus the massive aggravation, when all I want is a cup of coffee to start my day. I think I will package this thing up and send it (postage due) back to Cuisinart. What they do with it is up to them. I highly suggest they place it on the CEO's desk and attempt to brew coffee!

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    Reliability

    Reviewed March 23, 2012

    Cuisinart 10-cup metal Carafe drip coffee pot - I have to clean the counter and floor every day. I clean top and maker with vinegar. The coffee runs all over. I want this rectified. This is my third Cuisinart and I have three houses. Never will I spend money on this brand again until you can figure out what's wrong. You don't even troubleshoot in your manual.

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    Reviewed March 20, 2012

    I bought this Cuisinart Compact Griddler because it would grill food and sandwiches. It worked great on the first use, hand-washed the griddle plates and a piece of the hard coating (about the size of a dime) came off. I returned it to the store for another. I cleaned the plates (per instructions) before the first use, a chunk of coating came off! Very poor quality!

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    Price

    Reviewed March 16, 2012

    SmartPower 7-speed electronic blender; SPB-7 series - I purchased this blender between 3 and 4 months ago. I use it only for making smoothies, only the strawberries are frozen and it is never over-filled. However, about a month ago, it started to stop blending a second or two after it started. I have to turn it off and start it again. It continues to do this for 5 or 6 tries, and then sometimes, it will blend long enough to make the smoothie. I try it on different speeds, it makes no difference.

    I contacted Cuisinart by email and was told I would have to send a check or M.O. for $10 (to cover shipping and processing costs), along with the blender base, to the repair center. They would determine if it was still under warranty. If not, I would have to pay for the repair. If I do not have the receipt, they will assume it is not under warranty.

    This is way too complicated and costly. I could kick myself for not keeping the receipt. I let them know I will purchase another blender and avoid purchasing Cuisinart products from now on. Definitely not consumer-friendly!

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    Reliability

    Reviewed March 15, 2012

    We have had problems with the grind and brew 10 cup coffeemaker since we got it! We paid a lot of money for this one as it had a three-year warranty! We cannot get the darn top off the stainless steel carafe. It takes all our strength to do it! It is difficult to clean! We cannot hear the beep when it is done. I think this coffeemaker is defective. Now it floods all over the counter no matter how much I clean it with the vinegar and water and correct directions in their book! It could have ruined our new counter and it drips down also into the cupboard. Yikes! Why did I get this coffeemaker? Now, I see really poor reviews on it and wish I had looked at it when I bought it! Now, I have to mail this big box back to Ontario with my money in postage to pay it! What kind of service is that?

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    Reviewed March 13, 2012

    I bought this coffee maker in 2009. I had it for about 6 months when it stopped working. I took it back to the store. They replaced it then it happened again. They replaced it again, this time, I emailed the company and told them that my coffee maker was only making 1/2 pot of coffee. The warming plate will only come on when it wants and the clock changes time but I was told It needed to be cleaned and how to clean it so I did that and it did not work.

    But I was not ready for what would happen next. Thank God, we were home or I may not have had a home. When we smelled something burning and to our surprise, this coffee maker started smoking and it was not even turned on. I really think this coffee maker need to be recalled. I still have it. I am going to wait for a recall but I have replaced it with a better brand.

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    Reviewed March 11, 2012

    My husband and I love our morning coffee and we also love our four-month-old grandson. While he was sleeping, we had our morning coffee with our K-cup Cuisinart SS-700, which I have had for less than a year. When we returned to the kitchen, the air was filled with a hot electrical smell. I went immediately to the coffeemaker and that is where the burning smell was coming from. I unplugged the machine immediately and began researching this product. Cuisinart knows they have a problem with their machines and need to do something about it immediately. We have another Cuisinart SS-700 at our cottage, which will also be leaving our family circle. Consumer beware: Cuisinart, be ashamed at your lack of responsibility.

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    Reviewed March 11, 2012

    This is my second Cuisinart coffee pot in less than five years, has only been used once a day, with light use. The first one just dies, however, this one went on per usual this morning and the beeper went off to say coffee was ready. By the time we got to the kitchen, it was apparent that something was wrong. The heater plate was red hot, coffee was boiling, the burning electrical smell was over powering. This product is just a bit over one year old. It will be my last Cuisinart product as I have read many complaints on the web and this is dangerous. God bless us if we were still asleep. In my opinion that is too many coffee pots to go through in less than five years with light use and good care and this is a danger that should be rectified.

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    Reviewed March 11, 2012

    For a few weeks, I couldn't understand why my coffee maker would brew our coffee and immediately shut down. It would turn back on after about a five-minute period to keep the carafe heated. Just last week, the unit started smoking from the top and smelled like an electrical fire. We unplugged it and haven't used since. Now that I've been to this site, I don't even want a replacement that could still burn our house down. We received this unit as a gift for our wedding shower three years ago.

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    Staff

    Reviewed March 9, 2012

    My Cuisinart coffeemaker (model DCC-1000) that I bought in 2005 started crackling, and then smoking this morning. I heard the noise and ran into the kitchen, and unplugged the unit. It was turned off at the time also. I ran and put the unit on my patio, so if it caught fire, it wouldn't burn my house to the ground. I called the consumer services telephone line at Cuisinart. The lady acted like I was the first person with this problem. Anyway, they are sending me a new unit. That’s great. Now I have to worry about my house burning down. The worst part is, there are no recalls on any coffeemaker from Cuisinart. Shame on them. Somebody will eventually die from a fire, and Cuisinart will be liable. What a shame. Don't buy their products if you value your house and family.

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    Customer ServiceStaff

    Reviewed March 8, 2012

    We purchased a DC1200 Cuisinart Coffeemaker from Bed Bath & Beyond. Three weeks into the use (daily), it burned out and smoked up the house. We took it back and got a replacement. The second one lasted six months before it happened again! I am seeing a lot of complaints but there has not been any recall! I emailed their customer service and got no response. Nice company. I am not doing business with them. And I will be encouraging my friends to avoid them. It is one thing to have it happened once, but it is another if it happened twice without them acknowledging the problem.

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    Customer ServiceStaff

    Reviewed March 4, 2012

    I made coffee this morning and my wife and I were on our first cup of coffee. She had walked by the coffeemaker and noticed that the clock wasn't on and smelled something burning. She told me to come over there and by the time I could take a few steps over, smoke was coming from the plate and out the back by the cord. We immediately unplugged it. We purchased this coffeemaker approximately 14 months ago, and it is still under warranty. After finding this Web site, there should be a recall. The customer service girl my wife spoke with was very nice. We will will be returning the entire coffeemaker and they will send us another one. Needless to say, I am a little leery.

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    Reviewed March 2, 2012

    I made a pot of coffee this morning and heard strange sounds coming out of the coffee maker. I turned around and smoke was pouring out from the heating plate. The light was off and the clock was off, so obviously, there was no power. I unplugged the unit and put it out on my back patio so as not to catch my kitchen on fire. I called the manufacturer and they took all the information including model # and serial #. They told me to box it up, UPS will pick it up and leave me a new coffeemaker in its place.

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    Reviewed Feb. 29, 2012

    We purchased our Cuisinart Flavor Brew 10-cup coffeemaker in March of 2010 and have never been satisfied with it. The upper lid did not fit correctly, it has leaked on occasion and most recently, it began making a buzzing sound when turned on. Like so many of the complaints I have read, I was very glad I was home this morning because I noticed a burning smell so I immediately unplugged the appliance and took it outside. My husband verified that the heater plate had begun to melt. I have been in contact via email with the customer service department regarding the buzzing and you can be sure I am going to inform them of the potential fire hazard.

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    Reviewed Feb. 27, 2012

    On Feb. 26,2012, I had brewed a 1/2 pot of coffee in my Cuisinart 1200. Standing with my back to the brewer, I hear the pot start making noises (like water under the pot with warming element on). I turn around and see smoke coming from under the pot. The unit light is off, showing it is not heating. The smoke smell was electrical short & melting components. I unplugged the entire unit and took it outside, so the unit could finish whatever it wished to do, without burning down my house.

    I am single person who travels for a living and if I had been out of town when this unit decided to have a meltdown I would have lost my house. I thought it was age of unit, 3yrs, however after seeing the numerous complaints about the exact same thing, I do not think that now.

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    Reviewed Feb. 23, 2012

    After brewing a pot of coffee, I heard popping noises coming from the carafe of the coffee maker, and there was smoke coming out of the back of the machine.

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    Punctuality & Speed

    Reviewed Feb. 21, 2012

    Cuisinart Dcc1200 Coffeemaker – On February 21, 2012, morning coffee made. Half hour later, I heard popping noises. Coffee in carafe was boiling and there was smoke pouring out of the bottom and back. Quickly, I unplugged and took it outdoors. It still left a horrendous smell in our house of burnt plastic and wires.

    I called Cuisinart and reported the problem. They offered to send out a new coffeemaker since this model was still available, if I would mail them back the cord only. I asked if they had previously had complaints about this maker and was told "no". Come on Cuisinart, really? Has anyone read this site?! I am, too, with many who experienced the same problems with this maker, very leery and not so sure I would purchase another Cuisinart maker in the future. Cuisinart absolutely needs to recall this product.

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    Reviewed Feb. 21, 2012

    Coffee pot and other appliance fire related damages - I suggest going to the Consumer Product Safety Commission's (CPSC) website and file a complaint there. It allows them to develop a pattern of failures into their database that can much quicker initiate a forced recall. Thermostat failures have been a huge problem with repeat coffee pot fires over the years. If you Google a particular product for problems before you buy it, it may save you some grief in the future, that's how I found this and submitted the link to the CPSC since it's recent.

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    Customer ServiceStaff

    Reviewed Feb. 18, 2012

    I brewed a pot of coffee this morning, like I always do in my Cuisinart 12 Cup Programmable Coffee Pot, Model DCC-1200. Brew cycle done, I pour a cup of coffee and go in the other room and about 15 minutes later, I hear this popping, cracking sound. I go back to the kitchen and my Coffee Carafe is boiling and all this smoke is coming out of the bottom of the coffee maker. I immediately unplugged it and ran it outside to the backyard with smoke still pouring out of the machine. My kitchen smells like burnt wires or burnt plastic, no doubt if I wasn't there, this would have caused a fire.

    So concerned of what just happened, I googled to see if there was a recall I didn't know about and came across this site with similar complaints. I call Cuisinart Customer Service to see what happened and the lady on the phone was very nice and not surprised at all what I told her. She asked for the model number and serial number and said they will be sending me out a new Coffee Maker within 7-10 days and also asked me to package up my old coffee maker and UPS will pick it up next week, free of charge. I asked her why these Coffee Makers have not been recalled yet and she said they are looking into it to see what the problem is and that's why they want the machine back so they can look into it. I really don't think I will use Cuisinart again because I would be afraid that if I left my house that a fire could result from this machine.

    I have no complaints about the way my call was taken or handled but just dissatisfied with all the complaints that this product should be recalled and consumers should be alerted of a potential fire hazard. I am just thankful I was at home and caught it.

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    Reviewed Feb. 17, 2012

    Pots and pans are all junk. Everything sticks and burns. How do we get our money back? We are so disappointed. We really thought we had something until we used them. Please help.

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    Reviewed Feb. 16, 2012

    My Cuisinart DCC-1200 had an electrical fire this morning.

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    Reviewed Feb. 16, 2012

    The switch started making a noise and then it started smoking severely. I unplugged it, and it got worse. Finally, I had to take it outside, and eventually had to pour water into the bottom of the unit, to stop the unit from burning.

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    Price

    Reviewed Feb. 15, 2012

    I was very excited to get these dishes and once I got home and opened the boxes, I was very disappointed that they were different from the display. The bowls did not have the floral branch pattern in them like the display did and also, the coloring was completely off in comparison to both the display and the box.

    We took them back and exchanged for the same design because there were broken dishes when they were received as a Christmas gift which my husband talked me into keeping. Now that we are using them, they are chipping all apart.

    I am very disappointed in the quality of these dishes especially for the price. I have two sets at $100 a set! My grandmother's bone china is more sturdy than this crappy set of dishes put out by Cuisinart! I will never buy anything with this company name on it again and I have made sure that my family and friends are aware of the quality. I do not want to be contacted by this company and I just want the wonderful people who research to know about the quality so that they can keep their $200 and spend it elsewhere.

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    Reviewed Feb. 15, 2012

    I purchased a Cuisinart DCC 1200 12 Cup Coffee Maker on 9/3/10. I came downstairs in the morning after the programmed coffee had been made and saw and smelled blue electrical smoke coming out of the machine including the rear cord area. The machine had turned itself off but it was still smoking. I immediately unplugged it and plugged it back in a few minutes later.

    The clock would not come on nor would any indicator lights. I waited for another 15 minutes and tried again. This time, the clock and lights would work, but the machine did not. I have been contacting Cuisinart and will be returning the item to Kohls, where I bought it today. Cuisinart needs to do something about this.

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    Reviewed Feb. 13, 2012

    I've had three of these pots in the last 18 months. My husband and I usually use the pot once or maybe twice a week for 2-4 cups of coffee. We always use filtered water in the pot. I went to use it tonight and would not work. I took off the water tank and put in fresh water but no luck. I’m very disappointed in this pot. I’m taking it back tomorrow. What is the problem with these pots?

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    Reviewed Feb. 10, 2012

    The chopping blade is hard to insert, and comes up while chopping after difficulty putting it in.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Feb. 9, 2012

    Regarding my order #**: I received the Pure Indulgence Ice Cream Frozen Yogurt and Sorbet Maker for Christmas. Unfortunately, the instruction booklet was not in the box, I contacted Customer Service on 12/28/11 to request a replacement booklet. Above is my order number. I called the middle of January to check on the status and was told it was on back order. As of this date, I still have not received the instruction booklet. I am quite amused and upset that a simple instruction booklet order takes this amount of time to be filled. I may be more patient if these were parts I had requested. I think this is absolutely ridiculous and I feel that more than ample time has passed.

    To be quite honest, I always thought that Cuisinart was a step above the rest. Due to the manner this simple request was handled, I feel certain I will not purchase a Cuisinart item and I plan to relay my Cuisinart experience with my patients. Word of mouth carries a lot of weight.

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    Reviewed Feb. 8, 2012

    While making coffee with our Cuisinart DCC-1200 yesterday, it started making hissing and crackling noises. When we went into the kitchen to see what was happening, we both noticed an electrical overheating smell. This morning, it won't heat anything. To those still using this unit, I wouldn't leave the room when it's in use.

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    Reviewed Feb. 7, 2012

    Extreme warning: Fire. This unit which is just over a year old brewed about 3/4 pot of coffee then the burner turned red hot and started to smoke and melt down. Where is the overloads on this unit? Where is the safety shutoff if it overheats?

    This would have caught fire without a doubt in my mind. It set my smoke detector off while I was in the bedroom. There are a lot of complaints about this. Someone will die if this is not addressed and addressed now!

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    Reviewed Feb. 7, 2012

    On Thursday of last week, my Cuisinart Flavor Brew 12-cup Coffeemaker, model DCC-750BK caught on fire. I started the pot's brew cycle and stepped into another room. While brewing coffee, the coffee pot began began making a loud buzzing sound and I could smell burning plastic. When I re-entered the kitchen, smoke was pouring out of the brew plate area at the bottom of the device. The brew plate was glowing bright red and small flames/sparks were coming out from beneath the front area of the brew plate. It was very frightening! If I hadn't been home, there would have been a fire and smoke damage.

    My coffee maker was purchased just over a year ago. It has an automatic shut-off. Per the box, it has a "limited 3-year warranty." I'm still researching what that means. With all these reports of electrical fires/malfunctions by Cuisinart coffeemaker, it is criminal that Cuisinart has not had a coffeemaker recall and publicly warned consumers about the potential fire hazard.

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    Staff

    Reviewed Feb. 6, 2012

    We bought our coffeemaker 5 years ago. We were quite happy with it, and keep it clean and in good working order. Two days ago, we noticed it only brewed a half pot of coffee, and then shut off. I thought it was the plug in our kitchen, because after we let it sit for a while, I plugged it in at a different plug, and it worked fine. Then yesterday, we plugged it in and it worked for a whole pot, but when my husband went to get coffee, he noticed a funny smell, and when he removed the pot, the whole bottom of the glass pot fell out and hot coffee went everywhere including his arm.

    It's a good thing he was close to the sink and cold water. We went in search of a replacement pot, which we found for $30.00, but this morning, when we made coffee, the whole scenario happened again, with the pot shutting off halfway through. We moved it to another plug, and then we noticed the smell of burning wires, and saw smoke coming from the top of the coffee maker. We wonder how many house fires have happened due to these pots. Shame on you Cuisinart for allowing this problem to go on this long. So, now we have a new pot, but a non-functioning coffee maker. We have many Cuisinart appliances, but now we won't trust any of them, and you can bet we won't buy another one!

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    Customer ServiceReliability

    Reviewed Feb. 4, 2012

    After 18 months of reliable service, my Cuisinart DCC-1200 stopped working this morning. The brew light and clock were on, but nothing happened. Reading all the other complaints, I am extremely grateful not to have discovered a fire, but I too will not buy another Cuisinart coffeemaker. The comments from others regarding the company's customer service are outrageous - they should absolutely recall the products. Maybe they should stick with food processors from now on.

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    Customer Service

    Reviewed Feb. 2, 2012

    Bought a Cuisinart SS-700 less than a year ago. Last week it started making strange noises so we unplugged it since we were going on vacation. Upon our return we plugged it back in and made several cups of coffee. This morning, while drinking our coffee, it started making loud noises again. Before I could get into the kitchen to unplug it, it started brewing water everywhere. The unit was very hot and smelled like wires were burning. Tried power switch with no luck. Pot wouldn't turn off until I unplugged it. Had I already left for work the house would be burned down. Many complaints and still no recall. I am ashamed of Cuisinart. They offered me a replacement for $10 plus I had to pay shipping. Horrible customer service and I wouldn't trust another product from them.

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    Reliability

    Reviewed Feb. 2, 2012

    I have a Cuisinart 12 cup programmable coffeemaker (Model DCC1200) purchased in January 2011, from Bed Bath Beyond. On New Year's eve, Dec 31, 2011, after brewing a pot of coffee, the coffeemaker began popping/sizzling with an accompanying smell of burnt plastic/rubber. The heating plate was extremely hot. The coffeemaker switch was in off position.

    I pulled the plug, noting the wire was hot. I tested the electrical outlet, which was okay. Luckily, I had been present during this malfunction, or else a fire would have likely ensued. In researching the Cuisinart coffeemaker of the same model, I was surprised to see similar complaints. I returned the coffeemaker to Bed Bath and Beyond, and was provided a refund with no problems. Based on other complaints, this is clearly a defective product, which should have been recalled.

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    Price

    Reviewed Feb. 1, 2012

    My Cuisinart DCC 1200 wiring burnt up! My coffee maker is less than a year old and I want satisfaction from the company. Can I return this to the place I purchased it or will Cuisinart make this good? Someone should make this right for the price I paid for the product. With all the complaints on this site, why has Cuisinart not recalled their product? Thank you.

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    Reviewed Jan. 31, 2012

    Purchased a Cuisinart Coffee Maker for our office less than 1 year ago. This morning, 1-31-12, the girls in the office heard a crackling sound. Upon further investigation, smelled strong electrical burning and discovered smoke pouring out of the coffee maker, Model CBC-00, Serial 00825 h. Good thing we were here!

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    Customer ServiceStaff

    Reviewed Jan. 31, 2012

    It has very poor carafe design/construction, the Coffee Plus 12-Cup Programmable Coffeemaker with Hot Water System. The top of the carafe is loose. I was pouring a cup of coffee, thankfully not hot. It was not one of the first pours, so I had to tip the carafe more than earlier in the day when I poured the hot first and second cup.

    The top fell off, and the coffee went all over me, my counters, and the floor. I called customer service with concern about this. The first-line employee (Akesha?) was professional and immediately upon my request gave to Michelle, the floor supervisor. I was told that this issue was not known. (I told her "Now it is; I am telling you about it.") There is no known process for reporting dangerous product issues, except to mail the CEO of Cuisinart. She told me that this product has been around since May 2010. However, I just saw commercial about it around November or so. And it is listed as a new product on the website.

    I would hate for folks to get burned because of this. I'm very disappointed in Cuisinart's response. Upon further looking at this, we found the top is warped--bad design/plastic. It is next to the hot water dispenser which may be affecting it?

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    Reviewed Jan. 30, 2012

    Cuisinart 12-cup coffee pot after less than one year of use caused an “electrical melt down" a few days ago. Had I not been home, who knows the extent of damage it could cause? After checking online evidently this has been a "known" problem!

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    Staff

    Reviewed Jan. 30, 2012

    We own a Cuisinart DGB-700 coffeemaker. This morning, my wife brewed a pot of coffee. We were then leaving to go to the store so we went out of the house. After she was out, she realized that she forgot to take her coffee so she reentered the house. When she went into the kitchen, the coffeemaker base heating element was "glowing red" and smoke was coming out of the bottom. Also, there was a strong smell of an electrical fire. My wife pulled the plug and removed the pot from the base and ran out to tell me about it. I went back in the house and grabbed the coffeemaker (which was extremely hot) and I ran out and put it on the patio to cool. If we had not gone back into the house, I am convinced that our entire apartment would have been on fire and the fire would have endangered the entire apartment building which has more than 20 families.

    When I did a search online, I saw that there were complaints about multiple models of the Cuisinart coffeemakers but all described exactly the same situation happening. What made me even madder is that I see that Cuisinart has known about this problem for at least a year and has not issues any kind of recall. I am in public relations in NY and you can bet that tomorrow, I will be sharing this with the NY Media. Cuisinart, you have pissed off the wrong person.

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    Reviewed Jan. 28, 2012

    It will not brew. Full pot shuts off. You have to turn off then on again many times to get full pot!

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    Reviewed Jan. 28, 2012

    As in all other posts, loud crackling noise, smoke pouring from coffeemaker. Luckily, I was home. DCC2200 model was purchased in Feb 2011. I absolutely cannot believe that a recall has not been issued. I am not hopeful they will honor my refund request. I will certainly not be buying a Cuisnart small appliance in the future.

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    Reviewed Jan. 28, 2012

    Shortly after brewing a pot of coffee (10 minutes from turning on), the burner made a crackling noise that drew my attention from the other room. When I entered the kitchen, the coffee maker was engulfed in smoke. I quickly unplugged it and took it outside. I'm just thankful I had not gone to a room further away or even outside. In searching online, I read a high number of very similar complaints posted. I'm concerned Cuisinart has a serious problem with their coffeemakers that needs to be addressed. Mine was a DBG-500BK.

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    Reviewed Jan. 28, 2012

    Our Cuisinart Brew Central Coffeemaker Model #CBC4400 (appears to be the same as their Model #DCC-2200) that we purchased from Costco a couple of years back started gurgling and making a cracking noise shortly after we brewed a pot of coffee this morning. The crackling noise continued getting louder and it began smoking and gave off the strong odor of an electrical fire that filled the kitchen. We unplugged it and removed it from the kitchen. Fortunately we were home, otherwise it may have burned and started a fire. Cuisinart would not do anything, saying that the coffeemaker was out of warranty.

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    Reviewed Jan. 26, 2012

    This morning my Cuisinart 110 dc coffeemaker that I have had just about one year started burning up. It was an electrical meltdown smell that penetrated throughout the whole house. The coffee was practically at a boil and was sputtering. I unplugged it and my husband took it outside to cool of and finish burning inside.

    This appliance needs to be recalled as it can cause severe damage to homes or people if not caught immediately. There had been no prior warning signs or malfunctions prior to this morning, so basically it happened without warning.

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    Reviewed Jan. 26, 2012

    This morning, after the coffee pot went off, I smelled en electrical burning smell and heard the pot making a sputtering noise. It started to smoke and I had to unplug the unit and remove it from the house. I purchased the unit less than a year ago and cannot believe it hasn't been recalled yet!

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    Punctuality & Speed

    Reviewed Jan. 25, 2012

    I recently received your Coffee Plus 12-Cup Programmable Coffeemaker with Hot Water System for Christmas. I am so disappointed in this unit because this is one of the main gifts I asked for from my kids. I am a tea drinker and my husband loves coffee only. I always complained to him that I wish I had a hot tea maker like his coffee maker.

    Well at first, it was great because I had hot water anytime I wanted. But as time went on, I was a little angry. I always clean the coffee pot with soap and water as well as the basket every day. I can't use the water side anymore because it smells and taste like coffee! I have the filters in there so that is not the problem. Did anyone even think that when you tested this that the coffee’s taste would invade the hot water side of the machine? I need to take this back because there is no fixing this. You would have made a better decision by providing a separate unit just for hot water and not attached to the coffee pot. Please let me know if others people have reported the same problem.

    P.S: You should have hired a "Tea Lover" to check this out before you put it on the market". I am sure they would have reported that this is not a good idea.

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    Reviewed Jan. 21, 2012

    We have a DCC-1200 purchased in 2010. I made coffee this morning, and about an hour after the coffeemaker shut off, we heard a rumbling noise coming from the unit. There was smoke coming from the back, and the coffee heated to the point of boiling. I Immediately pulled the plug to prevent it from catching on fire. I contacted Cuisinart who took the position that this is not a severe enough problem to issue a recall.

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    Reviewed Jan. 21, 2012

    This morning our Cuisinart DC-100 coffee maker started sputtering and smoking. I could smell a hot electrical burning smell. The spot on the counter where it was sitting was very hot. I took off the carafe, unplugged it and put it in the snowbank. It was lucky I was home or we might have had a fire or at the very least damage to our counter. This is a top rated coffee maker and from reading other posts. This problem has been going on for over a year. What is being done?

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    Reviewed Jan. 20, 2012

    I bought my Cuisinart DCC-1200 at Lowe's in Deptford, NJ exactly 1 year ago. This morning, I made a pot of coffee, and the coffee was dripping into the carafe and the power light went out. I went to check the plug to make sure it was plugged in correctly, and my husband noticed smoke starting to come out of the back of the coffee maker where the cord comes out and then noticed a hot electrical smell coming from the coffee maker. We immediately pulled the plug out of the outlet.

    I went online to look up a contact number for Cuisinart and noticed others had experienced the same problem with their Cuisinart coffee makers as well. Luckily, we were home while this happened. Please let me know what I should do with my coffee maker. Thank you.

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    Reviewed Jan. 19, 2012

    We also had the same problem with our one year old Cuisinart coffee pot. The coffee was at a rolling boil, heavy smoke, popping, and sputtering noise with burning electrical smell. We unplugged it and put in a snow bank where it continued to smoke. I am so grateful this did not happen while we were away or we would have lost our home and pets to a house fire.

    This is my second pot. The coating on the burner peeled within a few weeks of purchase so we exchanged it. But the second pot did the exact same thing. The only reason we kept the second pot is because it really does make the best coffee we have ever brewed at home. However, we will not be purchasing another due to the fire danger. We called Cuisinart who told us to bring the pot to the store we purchased it at and get a replacement. We insisted for a refund. We are lucky the store manager agreed, as the clerk said it was not the store policy.

    We also asked Cuisinart why there has not been a recall on this product. We were informed that this is the first complaint of this type they have had on this product. Clearly from reading the posts on this site, that statement is not true. This reflects badly on the company itself. I will not be purchasing Cuisinart products of any kind in the future.

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    Reviewed Jan. 18, 2012

    Coffee pot started to smoke from the back of the machine where the plug is. It has an awful smell. This is so dangerous I cannot believe they haven't had a recall.

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    Punctuality & Speed

    Reviewed Jan. 15, 2012

    My husband and I were reading the paper when we heard a boiling noise (coffee in the carafe was boiling away), by a few seconds later, smoke was pouring out of the base of the coffee pot (stainless steel less than 2 years old, made good coffee). Strong burning plastic smell, heavy smoke, carried it outside. If it had been unattended, our whole house could have burnt down.

    I emailed Cuisinart but have never even heard back from them. I would warn anyone with this pot not to leave it plugged in unless you are in the same room. Two or three minutes later, we could have had a massive house fire. I used to leave it on when I went to work in the morning because it had an automatic shut off. We are so lucky this happened on a weekend.

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    Reviewed Jan. 13, 2012

    This morning my 1 1/2 year old Cuisinart coffee brewer started smoking from the bottom. I quickly turned it off but the smoke and popping increased. I unplugged it and ran outside to put it in the driveway where it continued to smoke for about 8 minutes. After checking online, it looks like they won't recall this product until it burns down houses and/or causes deaths.

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    Reviewed Jan. 12, 2012

    I purchased a DCC-1200 series coffee maker on December 1, 2010. Until this morning, I was extremely pleased. My husband went to the kitchen for a refill and the coffee in pot was boiling, smell of burning wires permeating kitchen. It was unplugged from the wall, carafe was put in the sink, and the offending unit was removed to the outside.

    At first, I thought it was a freak accident. No problem, I have the receipt, and it's under warranty. But after reading other complaints on this site, there will be no replacement requested from Cuisinart, except for our purchase price! Incredible that so many complaints, all within the same time frame from purchase to poof, can go unnoticed by Cuisinart. I will also contact Lowe's to alert them of a definite problem with any remaining units they may have in stock. Like everyone else, I was disappointed and back to the old reliable Mr. Coffee.

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    Reviewed Jan. 10, 2012

    Our Cuisinart coffee maker, model DCC-1200 just started to smoke where the wire comes out of the back of the machine. This occurred just as it finished brewing a pot of coffee. We immediately unplugged it, but it smoked for several minutes after that. We let it cool down and tried to plug it back in, but it now doesn't work. Luckily, there was no other damage to the kitchen other than the loss of the coffee maker.

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    Reviewed Jan. 9, 2012

    In rating this, Cuisinart does not deserve a star, but I had to chose at least one star. You need to put on this form "negative stars"! This is a copy of a letter I email to Cuisinart: "We made our pot of coffee as usual today and after the pot was finished brewing and before we served from it, it made a popping sound. The sound was much like the noise it makes if there is moisture on the bottom of the glass server, but much louder. It caught my attention and as I looked over at the pot I saw smoke coming out of the bottom. At first I couldn't believe what I was seeing. By the time I went over to unplug it the smoke was rolling out and I could hardly breath. It seemed to get worse even as I unplugged it and it was evident it was on fire. The smoke got worse and we put it in the sink to run water on it. Needless to say that stopped the smoke."

    We have the receipt. What is required to get a replacement? Or refund? We are worried that this is a defect and should be reexamined by your company to determine if this is cause for a recall on this unit design. Had we not been in the room we feel we would have had a full scale fire on our hands.

    Our serial number is CM 91217, DCC1200 purchased at Bed Bath and Beyond, April 29, 2011.

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    Punctuality & Speed

    Reviewed Jan. 8, 2012

    I had my Cuisinart DC-1100 coffee maker for exactly one year. I did my normal routine of making a pot of coffee this Sunday morning. Just after the pot of coffee was make and before I could even grab a cup of coffee the machine started smoking and filled the kitchen with burnt electrical smell. The whole machine was smoking and you could tell there was a fire inside of it. I rushed it out to the patio where we had to run the garden hose over the machine to stop all the smoke that was coming out.

    Wrote to Cuisinart about the issue but did not request a replacement. Why would I want something that could have burnt my house down like all the other complaints I am reading on this website? They really should recall this product. Glad it was Sunday and we were around the kitchen making breakfast instead of doing other things in which we may not have caught the fire in time.

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    Reviewed Jan. 7, 2012

    I bought my Cuisinart 12-cup coffee maker series (Model DCC-1200) in November of 2010. As of January 6th, 2012 my coffee maker started smoking and burned up. I only owned this maker for 13 months.

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    Reviewed Jan. 7, 2012

    I purchased Cuisinart 12-cup programmable coffeemaker model DCC-1100 in November 2010. Serial #00323. Today while I was cleaning the kitchen after breakfast, I smelled an electrical burning smell that kept getting stronger and stronger. Although our coffee maker was "OFF" but still plugged in, it was getting hotter and hotter with steam coming out of the back and the coffee remaining in the pot was almost boiling! The counter top underneath was very hot and luckily it did not melt too! Had I not been right there when this happened, it would have burned my kitchen that we just remodeled last year. I would urge Cuisinart to recall this model!

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    Reviewed Jan. 5, 2012

    This morning my Cuisinart DGB-500 series coffeemaker starting making sputtering noises and emitted burning electrical odor. I went to the coffeemaker and noticed that coffee boiling in the carafe and smoke coming from the area where the cord is inserted into the body of the machine. I immediately unplugged it and put it outside so it didn't burn my house down. I did an internet search to see if there had been a recall issued and was surprised to find a large number of people had the exact same experience as I did. Add another one to the list. I will never buy another Cuisinart coffeemaker again. This was a very scary experience. Thank goodness I was in the same room as the coffeemaker when it happened. I shudder to think what could have happened.

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    Customer Service

    Reviewed Jan. 3, 2012

    I have a Cuisinart DCC-1200 Coffeemaker, purchased 14 months ago. It has a 3 year warranty. After brewing coffee and letting it sit on warm, it started clicking and then smoke started billowing out of it. I unplugged it from electricity, but the smoke continued. We had to run it outside because it could have started our kitchen on fire.

    We called Cuisinart and they had no record of any issues with machine. They would only replace our machine with the exact same machine, with no improvements concerning smoke & fires. We mentioned reading about this exact issue online and asked for the customer service agent's manager. I sat on hold for a time, but they will replace it with a different model. We have to pay shipping back to company. Hope it's better and won't burn our home down. They should really recall this coffe maker or keep records of complaints.

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    Reliability

    Reviewed Jan. 2, 2012

    We purchased our Cuisinart DCC 1100 in June of 2011. While preparing breakfast this morning on new year's day, we noticed first a sizzling sound and then the awful smell from something electrical burning. It turned out to be an electrical fire in our DCC 1100. Glad we were home when it happened. I wonder why a recall has not been instituted.

    Won't be returning the unit for a replacement, we have to pay postage and then prepay $10.00 for return shipping and handling. After reading other complaints, it appears we'd just receive another defective unit as a replacement. We will take the money and apply it to the purchase of some other brand. The greater question is why would I buy other Cuisnart small appliances?

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    Reviewed Jan. 1, 2012

    This morning, I made a pot of coffee using my 1.5 year old Cuisinart Classic 12-Cuo DCC-1100 Series coffee maker. I happened to be sitting in the next room in front of my computer. I heard popping noises coming from the kitchen. I thought it was my ice maker, but I stepped into the kitchen just to make sure. By then the coffee maker was smoking and my kitchen was filled with an electrical/plastic burning smell. I immediately unplugged the pot, removed the carafe and placed the smoking pot out on my deck.

    This could have been disastrous. I calculate that it was seconds away from the pot bursting into flames. I was fortunate that this was a Sunday, because like another post, I usually grab a cup of coffee and head for the shower. I was appalled when I discovered the complaints on this website. I am reporting this to the U.S. Product Safety Commission. I urge others to do the same before someone loses everything in a fire, or worse, someone is killed. Happy New Year Cuisinart! You dodged a bullet again.

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    Punctuality & Speed

    Reviewed Dec. 31, 2011

    Two years ago, we bought our Cuisinart grind/brew coffee maker to replace a Mr Coffee machine which had served us well for over 25 years. Today, the Cuisinart began popping and smoking. My wife saw what was going on and quickly ran and took the pot off the warmer and noticed it was glowing red. She quickly unplugged it and ran out the back door to get it out of the house.

    Shame really, we paid $169.00 for this unit which was to be an upgrade for our remodeled kitchen. After finding so much about this particular brand of coffee maker having an alarming number of fires and malfunctions, we will not be buying another one from this company.

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    Customer Service

    Reviewed Dec. 28, 2011

    Poor success purchased 3 DCC-1100 models each quit before warranty. Ran out last one on 12-27-2011, popped, cracked and began to smoke up the house. On 12-22011, I purchased new one. When opened up box, it had broken charcoal filter holder. Promptly, I called customer service and was told no problem and no recall was in effect. Poor product. Everyone cannot be wrong. This product should be pulled from shelves.

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    Customer Service

    Reviewed Dec. 27, 2011

    Like so many others, our Cuisinart DCC-1200 (roughly 18 months old) began to crackle then the smell of an electrical fire and smoke poured out of the bottom of the unit. Thankfully, we were home and standing right there and were able to remove it before it caught fire. I called Cuisinart customer service and asked if they knew of any issues with this model to which he said "none." I mentioned that they may want to check the web as hundreds if not thousands have had the same problem. Their customer service was worthless and I will never buy another Cuisinart coffee pot.

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    Price

    Reviewed Dec. 26, 2011

    The expensive coffee pot leaks and doesn’t produce full pot of coffee. Mine is out of warranty. But there seems to be multiple people with similar issue that are in warranty, but can't get replacement unless they claim to clean it with vinegar every 1-2 months.

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    Reviewed Dec. 21, 2011

    I bought a Cuisinart coffee maker with a 3-year warranty. It worked great for 2 years and all of a sudden stopped working. I was not a heavy coffee drinker, so not much use. I called to get a warranty with RMA but the woman I spoke to asked me how often I run vinegar and water through to clean it. I said about every 6 months. She said it would not be covered because I must do that every 1 to 2 months. After hanging up I checked the manual. Neither the warranty nor cleaning and maintenance sections cover that.

    The decalcification section states it should be cleaned periodically with vinegar and water. This is clearly a means to prevent having to replace anything under warranty. Unfortunately I had already replaced it with another of the same model. For something that costs $49 (probably $20 their cost), they lost my business for any Cuisinart product. Very poor business decision. Walking it to the dumpster now.

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    Reviewed Dec. 19, 2011

    I purchased my first Cuisinart Coffee Maker and I'm extremely disappointed! After using about two weeks, it began to not make coffee due to coffee grinds somehow blocking where the coffee drains into pot. This causes a backup of water in the coffee grind basket, which in turn runs all over the counter. Obviously, I did not keep my receipt in order to return, otherwise it would have gone back. All I can do is let others know this is a terrible product. I will not purchase another Cuisinart.

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    Price

    Reviewed Dec. 18, 2011

    This is not a complaint, but a request for information. I have a Cuisinart cordless rechargeable hand blender which is perhaps six to seven years old. It no longer will charge enough to blend much of anything. Is there a remedy for this or should I just figure that it has done its work and it is time for a new one? Thanks.

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    Price

    Reviewed Dec. 17, 2011

    Cusininart coffee maker caught fire. Not only has it not brewed hot coffee for a while, but it has made odd noises for a while. What a lousy machine that cost too much money at Williams-Sonoma.

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    Price

    Reviewed Dec. 15, 2011

    I purchased a Cuisinart DGB-550 Coffee Maker/Grinder at Macy's (on vacation) in March 2011. I paid $119.00 for it on sale. On December 1, I smelled wires burning and my pot quit. Obviously something overheated in the internal mechanism and the pot died. I was very disappointed. I replaced an old Bunn coffee maker with the Cuisinart. Good thing, I held on to the old Bunn. I pulled it back out and I am still using it. Cuisinart is very overrated and overpriced.

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    Customer Service

    Reviewed Dec. 14, 2011

    My Cuisinart DCC1200 turned completely off 2 days in a row and on the 2nd day. My coffee pot was completely off and the coffee left in the pot started to boil and sizzle, and the bottom was extremely hot and smoking like crazy. If I wasn't home, my house would have burnt down. I was a little disappointed when I called them, they are sending me the exact same model to replace it. I don't want another one, it's too dangerous.

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    Reviewed Dec. 13, 2011

    I bought my Cuisinart from Kohls Department Store and will never buy another one. When you grind the coffee and water starts to drip into the pot, the coffee basket flies open, and water and coffee goes everywhere. This has ruined my counter top and floor. I’m going back to my Mr. Coffee!

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    Punctuality & Speed

    Reviewed Dec. 10, 2011

    After almost 2 years of using my Cuisinart Grind and Brew DCC790 without any problems, today it caught on fire. Thankfully, I was just a room away when it started and I was able to put the burning appliance outside quickly. After smoke filled my kitchen, I have a distinct burning smell of a plastic that still lingers in the air. If I had gone to the shower after my first morning cup as I usually do instead of starting a load of laundry, I would not have been able to catch the fire so quickly. Reading all the other reported fires of this product, I believe it should be recalled and the public notified about this very dangerous product. Do we have to have a death or a house burned down before this product is recalled?

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    Reviewed Dec. 9, 2011

    I have a DCC 1100 model that is 2 years old. We smelled the coffee pot having burning wires the other morning. Luckily no fire came from it. I have another one that is 3 years old that I am using but I am very hesitant to continue with it. I love the coffee but do not want to risk of a fire.

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    Reviewed Dec. 9, 2011

    We purchased the DCC 1200 model about a year ago. This morning when I turned it on, the light came on but that was it. The clock works, light works but it will not brew coffee. Thank God it did not catch fire. We pulled out our old coffee pot that we kept. Will not purchase another Cuisinart. Don't want to burn our house down.

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    Reviewed Dec. 8, 2011

    Today, my DCC-790 Grind and Brew coffeemaker started smoking from the heat plate. Luckily, I pulled it outside before it could catch fire and do damage. I started researching this online and found hundreds of complaints on this and other models of their coffeemakers smoking and/or catching fire. I called Cuisinart and since it was still under warranty, they offered to replace it but wanted to charge me shipping for both ways! I complained a bit and she offered to pay the shipping to me but I still had to fork over $10 to ship the bad one back. How ludicrous! I asked for a supervisor and Doug came on. After arguing about it a little more, he agreed to cover shipping both ways. While I appreciate Doug's attention to the matter and why I gave the overall rating, it still frightens me that while there have been so many complaints of fires and potential loss of property and life, according to Doug, Cuisinart has not heard of any of these complaints! What needs to be done is to fix this and avoid someone getting hurt?

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    Reviewed Dec. 3, 2011

    Just this morning I started to smell smoke and realized it was coming from my coffee pot. I went to pull the plug and the machine kicked off before doing so and smoke was rolling out of the top of it. I took the glass pot off and ran the rest outside in fear of it bursting into flames. I was in tears just thinking about what could have happened, had I not been home. I immediately got online to do some research on the Cuisinart DCC 1100 Coffeemaker and came across this site with the same complaints. Is it going to take someone's house to burn down to pull this model off the shelves or what? I really hope these complaints are not just to vent, but to actually get something done with products that could cause potential harm or death for that matter.

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    Reviewed Dec. 1, 2011

    This was our second Cuisinart coffee maker in 1 and 1/2 years. The first one just stopped working when it was almost a year old. Today, our second one started smoking and turned bright red on the metal base. I grabbed the coffee pot off because I feared that it would shatter with the extreme heat. The element had been on high so I turned it to medium. Then a few minutes later, I noticed it had turned itself off. Now, it will not turn back on. It is dead.

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    Reviewed Nov. 28, 2011

    3-month old coffee pot stopped working after being just used 3-4 times a week. I guess I’ll switch back to Mr. Coffee.

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    Cuisinart Company Information

    Company Name:
    Cuisinart
    Website:
    www.cuisinart.com