CPI Security Systems Reviews

Quinton is The Man!!! He was one-time, very professional, and very knowledgeable. I would definitely recommend Quinton to a friend or family member... regardless of which home security company he worked for. It's only been a day since our system was installed, but it's working perfectly.

The services provided today by Jason was excellent. He provided thorough information and explanation of product. He took his time and walked me through step by step to ensure I understood the product. I would highly recommend Jason to other potential customers.

Damon was super helpful during installation and everything is up and running perfectly! He explained everything with great detail so we fully understood how to operate the system. We are very happy with the services so far and would recommend CPI to our friends and family.

Tony is very knowledgeable, kind, friendly, and amazing at what he does. I had a wonderful time with Tony as not only explained the systems, the process, but offer friendly tips. He is an employee that knows his stuff and does his job well and efficiently.

Richard was doing an excellent job in installing a new camera and glass windows. He advised me with new features in detail. As a good technician like him, he deserves a raise from company!!! As customer I am quite happy with what CPI has offered me with the upgrade. I will spread a good news to friends. It's highly recommended security system in town.

I initially called CPI based on a recommendation of a long term and pleased consumer. I could not agree more. Each person that I have encountered has been extremely professional, courteous, knowledgeable and patient. From my very first call to the initial sales consultant, the person who scheduled my tech, the tech that came to the home, and the customer care rep that assisted and walked me through my first day of using the panel. Great value, great service and great to know they are just a phone call away. CPI exhibited a sense of urgency and was able to set my home up quicker than I imagined. I will be able to sleep tonight with peace of mind thanks to CPI and the great staff/team they have there.

Courteous, professional and a pleasure to have in my home. Got the job done and explained all the details. I really appreciated his work. He deleted the old thermostat and old profile and made sure only the new one was connected. Checked all my devices and answered all my questions. Couldn't have asked for anything more.

My tech Greg, was very knowledgeable of the install and equipment. He took time to explain the product and its functions. He also made me feel very comfortable with the equipment and use. I would recommend Greg to anyone! I am very pleased with CPI!

Mark ** has worked on at our facility (Grace Communion International) several times now. Just wanted you to know he has done both quick and superior work every time. I don't normally say this, but he has been awesome! Thank you for sending him our way!

Rhonda did a great job of selling the system and made my mom feel comfortable with a security system for the first time. She loves the added sense of security. I would highly recommend Rhonda for any business or home security needs. She takes a bite out of crime!

We own and operate 2 bed and breakfasts and 6 vacation rentals and we use CPI at each for both security and for keyless entry locks for our guests. We've experienced intermittent technical issues of late and have had to call techs out to troubleshoot. While they seem knowledgeable and were very helpful once there, it took almost a week for someone to come out in person. With an account of our size and the amount of properties and locks on our system, we were expecting a higher level of service, especially given the fact that when the system goes down, we have no way to secure the properties or our guests and their belongings.

We moved into our home in August 2017 and the builder uses CPI. We were happy with the consultation and the installation of our system. Our representative was very professional and answered any questions we had regarding our service and our billing. I really like the weather alerts that the system provides.

I just want to say “thank you” to CPI for giving me a peaceful state of mind. Thank you for protecting my home and being there while I can’t. You guys are a trustworthy company and I’m glad you are a part of my everyday life.

When my relationship started with CPI this person who assisted me with set up. Told me he would be my personal customer service agent. When an issue came up, I called several times and he never followed up. The concept of having a personal customer service agent for future service needs in the future was really appealing to me as a new customer. Overall I've had no major problems with the equipment or monitoring. However, they one issue previously doesn't leave room for a lot of confidence in your organization. Thanks.

LOVE CPI! I have had nothing but excellent customer service in the 5 years that we have been customers. The operators & service reps are always nice and friendly. Any service required typically occurs within a couple of days & always done right the first time!

System works excellent. Always feel secure home or away. System offers many features. The most important is being able to see who is at the door before going to it. Which gives the opportunity of answering or not. Happy with the system. Would recommend to family and friends.

Follow up was great, kind and willing to call back the installation was great, glad we already had CPI. It made it a lot easier. Customer services has also be quick and very helpful. I would and told all my friends. If there is any way to lower the price I think more customers would be willing to switch.

We replaced our old security system with CPI after we were broken into last July 2017. The installation went well and are very satisfied with our system. My wife recently retired and feels much safer because of our security system. Highly recommend CPI.

Not much different from any other security company I suppose. Alarms go off periodically for no reason. Batteries, sensors replaced, still continues. Others have installed motion detectors with no issue with our animals, but apparently not the case with CPI. Was told could not do motion detectors. But, at least you do call when the alarm goes off!!

The technician who installed our system was knowledgeable and explained to us how to use it to best suit our needs. He even gave us some ideas of things to make our system even better.

The technician, Lamar, is awesome! This issue is inferior quality with the doorbell video equipment which fails to provide adequate and consistent performance. It’s also ridiculous that it (doorbell camera) is only viewable on your mobile device whereas all others (cameras) can be viewed on-line. Lots of other issues!!