CPI Security Systems

I had a hard wired system installed in my new home by CPI. I had several break ins (family member and accomplice) and the alarm would not alert the control center. A tech did come out to change the phone company in the box, but that did not help. A rep from CPI was supposed to come and check it out, but that was canceled. I kept having break ins and would call the company. They sent me notice that they were dropping me from my contract.

CPI Security is unbelievable. I bought my house 3 years ago and there was a security system installed (CPI). My wife thought that it would be nice to have this activated since we were in a new area and did not know it very well. I called CPI and they came out and turned the system on. I did not get a new system, they came and turned it on. Last year, we started getting false alarms. Two that the police came out to the house for and numerous others. We called the company and they sent out a technician. He was unable to correct the problem. Since this was a crawl space door and we cannot take numerous days off to wait on technicians, we just bypassed the alarm.

System Check | Battery Replacement. Rudi reached out to announce his arrival. He was on-time and ready for work. He quickly completed the tasks, explaining to me along the way what was being accomplished. He was very personable. I enjoyed having him service the system. I would welcome him into my home anytime.

I had arranged for a temporary suspension of service while moving from one house to another and found the service had not been paused as ordered. When I called to correct the problem the service staff were pleasant, efficient, and immediately corrected the problem and gave me a credit for my over payment. While this may seem like a service problem to some I saw it as excellent service. Most companies are difficult to deal with when they have made a mistake; it's like a war to get the problem corrected. I would note this is the only issue I have had with CPI in several years of service at two locations. I find the service easy to use, especially the phone app, very effective, and all the staff pleasant and knowledgeable. It's really delightful to work with a company like CPI.

Nice experience with Tech Walter. He was very clear and explained everything very clearly. Very happy with installation and technician very thorough. Happy with CPI. Would recommend to others. Like the setup. I don’t have any other comments but I’m pleased.

Michael was an outstanding installation technician, and we are very happy with the system in our new home. He called ahead of time as promised, arrived on time, and did a very thorough job of getting our system installed an up and running.

Justin came out to get our cameras hooked up to our account and he went "above and beyond" making sure our entire security system was set up probably. He also noticed that certain door contacts could be placed in a better position for added security and showed us how to use features on the system that suited our needs. We really appreciated that he wanted to make sure the whole system was set up in the best possible way, even though he was just coming out for the cameras. Big thanks to Justin!!

Overall very positive experience. Impressed with CPI on a number of fronts. Stephen ** really sold CPI to me. Impressive. My install tech Thad ** was also excellent. Very good manners and solid workmanship. He had a nice personality. Highly recommend to anyone. In fact I plan to refer friends to Stephen. Thank you.

Sean was fantastic, extremely knowledgeable and helpful. It was a please working with him. My router was not working correctly and he help me to solve the issue. He answered all of my questions and provided me with an extensive tutorial.

Thanks to Joe for the outstanding job (camera repair) this morning. He is extremely knowledgeable, customer focused, prompt and the technician I will be requesting for all future repairs and upgrades. He is a true gem to CPI and serve/represents your company well.