CPI Security Systems Reviews

I had an alarm issue this morning with my alarm continuously going off. The key pad read “sensor alert”. I called the customer service dept, pressed the correct Number for cust service and waited 26 MINUTES!! I thought to myself that maybe the call just got lost so I hung up and called again. I waited 28 MINUTES.... still, no one answered and all I kept hearing was “thank you for your patience, we will be with you shortly”. I finally hung up called back and pressed the key for new services as though I was going to buy a new CPI system and wouldn’t you know it someone picked up immediately! The wait time of almost an hour in total is absolutely unacceptable.

I've had CPI for 18 months and have called Every 2/3 months due to The Doorbell Camera. It's a hit or miss (mostly Miss) if it picks up Any movement Unless someone is Actually on my doorstep. I just had My 3rd doorbell replaced Nov 18th! (I Did get a 3 month reduction on my bill) All worked fine when the Tech left. TODAY Nov 19th, A package was delivered to my door And the camera Not only Didn't pick up the person walking to my door, But didn't record him on My doorstep...In Front of The Camera!! I'm Beyond Frustrated! I Definitely Will be making a decision at the end of my contract.

Nick was my salesman and Curt was my installer. These guys are exceptional employees and go above the call of duty to answer questions, confirm that I know how to operate the system. Curt spent all day on my job because he had a lot to do. He was very courteous, kind towards my family and our dog and an overall joy to be around!! Great job guys!!

I cannot say enough good things about CPI. I have had to call them on several occasions and the representatives I spoke with were amazing. I was having to deal with a terrible situation and had to change my codes, get cameras installed, etc. They were so helpful and even sent me hand written thank you notes with personal messages about how they hoped I was doing ok. I have had CPI for probably 15 years now and I cannot imagine using any other security company.

I have taken CPI Security services 3 years back and the sales guy has never mentioned about the 5 years contract. As I was handling multiple things at that time to move into the new house, I didn't read through all of their small written contents. I called CPI Services last week and they said the sales guy should have told you and they were not good in even responding. They were talking like do whatever you want to do. I even told them that I will take it to blogs and social media and they are not worried. They provide the worst services. It's like cheating people without informing about the contract details. I have learnt from our community that some of them got only 3 years contract. I am not at all satisfied with their services and I badly wanted to get out of their services.

Terrible, short sighted decision to hold customers to the fire in the final months of their contract. Congrats on getting the $400 and losing a customer for a lifetime. Additionally, they've replied on my Google review to leave the facade of actually caring about their customers. The number they asked me to call is a generic customer service line that never actually got me to speak with anyone or anywhere. Then, I called the next day and spoke with someone who said they'd have the manager Andy or Matt call. That also did not happen. They're trash. Do NOT trust your family, safety, money with this company.

I have tried to work with this company now for months. They are nice, polite and respectful but terribly inept, at least with me and my system. Let me explain (apologies for the long post but this would be a great comedy if it were not so annoying and irritating). When we go the system initially, I wanted one of the more updated panels but was told by the installer that my house could not use it because my garage was too far away. My daughter had just got a system with the updated panel and I measured the distance to her garage and found it to be a foot further away from her house than my garage was from mine so the explanation didn't make sense. I complained but CPI refused to change out my panel for less than an additional $300. OK, so I gave up on that. A few weeks later, one of our windows sensors went off without any cause and set off an alarm.

I had a hard wired system installed in my new home by CPI. I had several break ins (family member and accomplice) and the alarm would not alert the control center. A tech did come out to change the phone company in the box, but that did not help. A rep from CPI was supposed to come and check it out, but that was canceled. I kept having break ins and would call the company. They sent me notice that they were dropping me from my contract.

CPI Security is unbelievable. I bought my house 3 years ago and there was a security system installed (CPI). My wife thought that it would be nice to have this activated since we were in a new area and did not know it very well. I called CPI and they came out and turned the system on. I did not get a new system, they came and turned it on. Last year, we started getting false alarms. Two that the police came out to the house for and numerous others. We called the company and they sent out a technician. He was unable to correct the problem. Since this was a crawl space door and we cannot take numerous days off to wait on technicians, we just bypassed the alarm.

System Check | Battery Replacement. Rudi reached out to announce his arrival. He was on-time and ready for work. He quickly completed the tasks, explaining to me along the way what was being accomplished. He was very personable. I enjoyed having him service the system. I would welcome him into my home anytime.

I had arranged for a temporary suspension of service while moving from one house to another and found the service had not been paused as ordered. When I called to correct the problem the service staff were pleasant, efficient, and immediately corrected the problem and gave me a credit for my over payment. While this may seem like a service problem to some I saw it as excellent service. Most companies are difficult to deal with when they have made a mistake; it's like a war to get the problem corrected. I would note this is the only issue I have had with CPI in several years of service at two locations. I find the service easy to use, especially the phone app, very effective, and all the staff pleasant and knowledgeable. It's really delightful to work with a company like CPI.

Nice experience with Tech Walter. He was very clear and explained everything very clearly. Very happy with installation and technician very thorough. Happy with CPI. Would recommend to others. Like the setup. I don’t have any other comments but I’m pleased.

Michael was an outstanding installation technician, and we are very happy with the system in our new home. He called ahead of time as promised, arrived on time, and did a very thorough job of getting our system installed an up and running.

I have been with CPI since 2003. My system was getting old and CPI came in changed out my whole system to update it to work with cellular towers. My system has gone through many changes and additions in the last 15 years and had become complicated due to home additions and structural changes. I was most pleased with the technician Jed ** who took on the task of changing out the system and bringing it back up to work in modern times. It was a complicated switch out and I was impressed that he constantly wanted to make sure everything was to my liking... and that I understood all the new changes and how to work the new system. Thanks Jed!

Justin came out to get our cameras hooked up to our account and he went "above and beyond" making sure our entire security system was set up probably. He also noticed that certain door contacts could be placed in a better position for added security and showed us how to use features on the system that suited our needs. We really appreciated that he wanted to make sure the whole system was set up in the best possible way, even though he was just coming out for the cameras. Big thanks to Justin!!

Overall very positive experience. Impressed with CPI on a number of fronts. Stephen ** really sold CPI to me. Impressive. My install tech Thad ** was also excellent. Very good manners and solid workmanship. He had a nice personality. Highly recommend to anyone. In fact I plan to refer friends to Stephen. Thank you.

Sean was fantastic, extremely knowledgeable and helpful. It was a please working with him. My router was not working correctly and he help me to solve the issue. He answered all of my questions and provided me with an extensive tutorial.

Thanks to Joe for the outstanding job (camera repair) this morning. He is extremely knowledgeable, customer focused, prompt and the technician I will be requesting for all future repairs and upgrades. He is a true gem to CPI and serve/represents your company well.

Thad ** is a good listener, intelligent, knowledgeable, patient, customer focused, and an excellent technician. Prior to his installation work, Thad carefully explained the options we had and offered his professional advice on wireless vs. wired system, location of all devices, and recommendation for a second panel upstairs. After consideration, we followed all of his recommendations. We highly recommend Thad.

Your technician Mitchell came today to do a free upgrade and he was truly amazing! So knowledgeable and patient with an admittedly non techie person (me!). He was personable, patient with my barking dog, cheerful, efficient, diligent... I could go on and on, but I’m sure I’d run out of characters. I wish every person had his cheerful attitude and emphasis on customer service! Thank you CPI for employing a person of his character and expertise. This was a very good experience and why we will stay loyal to CPI.

I am not a customer and I have never been a customer but I have been receiving on average between 5 and 10 text messages from them a day for the last year. They will not stop upon repeated requests. I believe this is totally illegal because I am on the do-not-call registry. Even if I wasn't, this is total harassment. I have contacted the FCC and am hoping they can help. I am thinking about contacting a lawyer to sue them.

Rudy was amazing! Installed at my location twice, professional and pleasant both occasions! Will definitely recommend to friends and family. Products are awesome and innovative. As well as easy to use. Pricing is fair. Rudy was on time and cleaned up after himself.

I would like to thank Brian **, the technician who came to my home, for a wonderful job. He was the most courteous and professional young men I have had the experience of encountering in years. He was very knowledgeable, answered all my questions and went above & beyond.

Technician was great. He recommended rational and beneficial upgrades explaining the benefits of each. Contacted sale associate to confirm he was answering me questions correctly and walked me through setting up online features. I am giving serious thought of adding equipment.

Thaddeus was very helpful and professional. Explained the system simply and installed all products quietly and quickly. Make sure he is recognized for this. He was even helpful with other suggestions and recommendations. Everything is in its right place and so far great quality.

The installing tech Danny was outstanding. His Customer service skills were exceptional. He went out of his way to ensure he answered all my questions and explained the system top to bottom. Company needs to hold on to this tech.

CPI repair technician was professional, kind, and knows his work very well. He was thorough in also updating system and making sure every sensor was working. I appreciate the fact that he called and was on time. He did excellent work and is trustworthy. We appreciate that CPI has such an outstanding technician working for them.

Mr. Sean ** was the tech that serviced our system. I must say he was one of the most professional individuals that I have ever had. He checked everything on my system and made sure everything was working correctly. I appreciate his knowledge and his demeanor. Should I ever need a check of the system I will ask for him. Thank you for employing someone like Mr. **. He represents your company very well.

Purchased a home that had CPI hardware. Started a new account with CPI using existing hardware plus the addition of a doorbell camera and other sensors. Technician Christopher ** did an excellent job setting everything up and walking us through the process of using the new camera and existing sensors. Would definitely recommend.

I have been a CPI customer for years and with my recent move made the decision to continue with their service. The support and customer service provided continues to exceed my expectations. The installation could not have gone easier, with every question and concern addressed and answered.