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CPI Security Systems
Overall Satisfaction Rating
4.83/5
  • 5 stars
    342
  • 4 stars
    7
  • 3 stars
    7
  • 2 stars
    1
  • 1 stars
    7
Based on 364 ratings submitted in the last year
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    CPI Security Systems

    ConsumerAffairs Unaccredited Brand

    CPI Security has been a leader in customized home security and smart home automation for over 25 years. CPI provides innovative solutions to make lives safer, easier, and more convenient through state of the art technology, round the clock monitoring, and excellent customer service. As one of the only providers to design, install, monitor, and service their own security systems, our commitment to high standards is evident.

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    364 CPI Security Systems Consumer Reviews and Complaints

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    Page 1 Reviews 1 - 30
    Rated with 1 starResolution In Progress
    Verified Reviewer
    Original review: March 5, 2019

    I had a hard wired system installed in my new home by CPI. I had several break ins (family member and accomplice) and the alarm would not alert the control center. A tech did come out to change the phone company in the box, but that did not help. A rep from CPI was supposed to come and check it out, but that was canceled. I kept having break ins and would call the company. They sent me notice that they were dropping me from my contract.

    After still being broken into through expensive deadbolts, my neighbor suggested that the burglars may be using a strong neodymium magnet. A light bulb went off and I began doing hours of research. This magnet (approx. $300) could probably affect the front door sensor from going off and the intruders could gain entry...along with opening the deadbolt with no picking or lock bumping. This is a scary scenario. I purchased a small door alarm that was coded and tested it using a small neodymium magnet I had purchased. It muffled the set alarm. This could be the latest technique burglars are using. There needs to be testing using this magnet.

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    CPI Security Systems response
    Hi, Shelia. Thank you for your review. Your feedback has been forwarded to a member of the Customer Care Leadership team.
    Sincerely,
    Crystal M.

    Quality Assurance Team

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    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Feb. 28, 2019

    CPI Security is unbelievable. I bought my house 3 years ago and there was a security system installed (CPI). My wife thought that it would be nice to have this activated since we were in a new area and did not know it very well. I called CPI and they came out and turned the system on. I did not get a new system, they came and turned it on. Last year, we started getting false alarms. Two that the police came out to the house for and numerous others. We called the company and they sent out a technician. He was unable to correct the problem. Since this was a crawl space door and we cannot take numerous days off to wait on technicians, we just bypassed the alarm.

    Apparently CPI can override our override (or the system updated and erased the override) and we started getting alarms again. This time in the middle of the night. I called the company to cancel the service because I felt that I was not getting any value for the money I was spending. They informed me that I signed a contract for 5 years of monitoring when I had the system turned on (again no new system) (and I don't deny that a contract might have been signed, but I had just purchased a house and was very busy trying to get moved in).

    I said why was this even done, I did not get any new equipment. Their reply was that they didn't force me to sign the contract. When I asked why it was necessary to obligate people to a 5 year contract, they side-stepped the question and told me the ways that I could get out of the contract. I could pay 75% of the remaining time on the contract ($750), I could upgrade my equipment (their new policy is to sell the equipment with no contracts) for $500 (+installation I'm sure) and then immediately cancel the contract, or if I sell my home and convince the new owners to purchase the service, it would void my contract.

    So my options are to pay them, pay them, or sucker someone else into paying them. I will never deal with this company again and I will do everything I can to prevent others from falling into their trap. Just read their solutions on the BBB site to see how they handle customer complaints. Lesson learned, always read the contract and never do business with CPI.

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    CPI Security Systems response
    Hi, Eric. Thank you for taking the time to provide us with your feedback. We apologize for the frustration this has caused and thank you for bringing it to our attention. I see a member of the Customer Support leadership team has reached out to offer a resolution. Please don't hesitate to contact us if you need anything further.
    Sincerely,
    Crystal M.

    Quality Assurance Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 7, 2018

    System Check | Battery Replacement. Rudi reached out to announce his arrival. He was on-time and ready for work. He quickly completed the tasks, explaining to me along the way what was being accomplished. He was very personable. I enjoyed having him service the system. I would welcome him into my home anytime.

    CPI Security Systems response
    Hi Jack. Thank you for taking the time to provide us with your feedback. It’s great to hear that you're satisfied with the customer service Rudi provided! Thank you for being a member of the CPI Family.
    Have a safe day!
    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 6, 2018

    I had arranged for a temporary suspension of service while moving from one house to another and found the service had not been paused as ordered. When I called to correct the problem the service staff were pleasant, efficient, and immediately corrected the problem and gave me a credit for my over payment. While this may seem like a service problem to some I saw it as excellent service. Most companies are difficult to deal with when they have made a mistake; it's like a war to get the problem corrected. I would note this is the only issue I have had with CPI in several years of service at two locations. I find the service easy to use, especially the phone app, very effective, and all the staff pleasant and knowledgeable. It's really delightful to work with a company like CPI.

    CPI Security Systems response
    Hi Linda, Thank you for providing your review on CPI Security. We appreciate the feedback and are always looking for ways to improve. Please don’t hesitate to reach out with any questions, at all.
    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 30, 2018

    Nice experience with Tech Walter. He was very clear and explained everything very clearly. Very happy with installation and technician very thorough. Happy with CPI. Would recommend to others. Like the setup. I don’t have any other comments but I’m pleased.

    CPI Security Systems response

    Hello Michele,

    Thank you for your review! Please let us know if you need anything further.
    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 28, 2018

    Michael was an outstanding installation technician, and we are very happy with the system in our new home. He called ahead of time as promised, arrived on time, and did a very thorough job of getting our system installed an up and running.

    CPI Security Systems response
    Hello Stephen. Thank you for taking the time to provide us with your feedback. It’s great to hear that you're satisfied with the customer service Michael provided! Thank you for being a long-term member of the CPI Family.
    Have a safe day!
    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 25, 2018

    I have been with CPI since 2003. My system was getting old and CPI came in changed out my whole system to update it to work with cellular towers. My system has gone through many changes and additions in the last 15 years and had become complicated due to home additions and structural changes. I was most pleased with the technician Jed ** who took on the task of changing out the system and bringing it back up to work in modern times. It was a complicated switch out and I was impressed that he constantly wanted to make sure everything was to my liking... and that I understood all the new changes and how to work the new system. Thanks Jed!

    CPI Security Systems response
    Hello Patricia. Thank you for taking the time to provide us with your feedback. It’s great to hear that you're satisfied with the customer service Jed provided! Thank you for being a long-term member of the CPI Family.
    Have a safe day!
    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 25, 2018

    Justin came out to get our cameras hooked up to our account and he went "above and beyond" making sure our entire security system was set up probably. He also noticed that certain door contacts could be placed in a better position for added security and showed us how to use features on the system that suited our needs. We really appreciated that he wanted to make sure the whole system was set up in the best possible way, even though he was just coming out for the cameras. Big thanks to Justin!!

    CPI Security Systems response

    Hi Greg. Thanks for providing us with your feedback. We're happy to hear you're enjoying the system and that Justin was so helpful! Thanks for choosing CPI Security. Let us know if we can help with anything else.

    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 20, 2018

    Overall very positive experience. Impressed with CPI on a number of fronts. Stephen ** really sold CPI to me. Impressive. My install tech Thad ** was also excellent. Very good manners and solid workmanship. He had a nice personality. Highly recommend to anyone. In fact I plan to refer friends to Stephen. Thank you.

    CPI Security Systems response
    Hi Michael,
    Thank you for your review. Good to hear that Stephen and Thad did a great job making sure that you felt comfortable with your decision. Thank you for choosing CPI Security.
    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 20, 2018

    Sean was fantastic, extremely knowledgeable and helpful. It was a please working with him. My router was not working correctly and he help me to solve the issue. He answered all of my questions and provided me with an extensive tutorial.

    CPI Security Systems response
    Hello Amelia. Thank you for taking the time to provide us with your feedback. It’s great to hear that you're satisfied with the customer service Sean provided! Thank you for being a long-term member of the CPI Family.
    Have a safe day!
    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 17, 2018

    Thanks to Joe for the outstanding job (camera repair) this morning. He is extremely knowledgeable, customer focused, prompt and the technician I will be requesting for all future repairs and upgrades. He is a true gem to CPI and serve/represents your company well.

    CPI Security Systems response

    Hi, Luke Thanks for providing us with your feedback. We're happy to hear you enjoyed the customer service Joe provided! Thanks for choosing CPI Security. Let us know if we can help with anything else.

    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 16, 2018

    Thad ** is a good listener, intelligent, knowledgeable, patient, customer focused, and an excellent technician. Prior to his installation work, Thad carefully explained the options we had and offered his professional advice on wireless vs. wired system, location of all devices, and recommendation for a second panel upstairs. After consideration, we followed all of his recommendations. We highly recommend Thad.

    CPI Security Systems response
    Hello, Ronald. Thank you for taking the time to provide us with your feedback. It’s great to hear that you're satisfied with the customer service Thad provided! Thank you for being a member of the CPI Family.
    Have a safe day!
    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 8, 2018

    Your technician Mitchell came today to do a free upgrade and he was truly amazing! So knowledgeable and patient with an admittedly non techie person (me!). He was personable, patient with my barking dog, cheerful, efficient, diligent... I could go on and on, but I’m sure I’d run out of characters. I wish every person had his cheerful attitude and emphasis on customer service! Thank you CPI for employing a person of his character and expertise. This was a very good experience and why we will stay loyal to CPI.

    CPI Security Systems response
    Hi, Susan. Thank you for providing us with your feedback. We're happy to hear you're enjoying the system and that Mitchell was so helpful in getting you set up! Thanks for choosing CPI for your security needs. Please don't hesitate to reach out with any questions.
    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 3, 2018

    I am not a customer and I have never been a customer but I have been receiving on average between 5 and 10 text messages from them a day for the last year. They will not stop upon repeated requests. I believe this is totally illegal because I am on the do-not-call registry. Even if I wasn't, this is total harassment. I have contacted the FCC and am hoping they can help. I am thinking about contacting a lawyer to sue them.

    CPI Security Systems response
    Hi Mr. Smalley, We am sorry that you are getting unwanted texts. We are currently using the information you provided us to see where the messages are coming from. Please don't hesitate to contact us if you need anything further, at care@cpisecurity.com or 1-800-948-7133, extension 6280.
    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 1, 2018

    Rudy was amazing! Installed at my location twice, professional and pleasant both occasions! Will definitely recommend to friends and family. Products are awesome and innovative. As well as easy to use. Pricing is fair. Rudy was on time and cleaned up after himself.

    CPI Security Systems response

    Hi Michelle. Thanks for providing us with your feedback. We're happy to hear you're enjoying the system! Thanks for choosing CPI Security. Let us know if we can help with anything else.

    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 1, 2018

    I would like to thank Brian **, the technician who came to my home, for a wonderful job. He was the most courteous and professional young men I have had the experience of encountering in years. He was very knowledgeable, answered all my questions and went above & beyond.

    CPI Security Systems response
    Hello Laura. Thank you for taking the time to provide us with your feedback. It’s great to hear that you're satisfied with the customer service Brian provided! Thank you for being a member of the CPI Family.
    Have a safe day!
    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 31, 2018

    Technician was great. He recommended rational and beneficial upgrades explaining the benefits of each. Contacted sale associate to confirm he was answering me questions correctly and walked me through setting up online features. I am giving serious thought of adding equipment.

    CPI Security Systems response

    Hi Brian. Thanks for providing us with your feedback. We're happy to hear you're enjoying the system! Thanks for choosing CPI Security. Let us know if we can help with anything else.

    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 27, 2018

    Thaddeus was very helpful and professional. Explained the system simply and installed all products quietly and quickly. Make sure he is recognized for this. He was even helpful with other suggestions and recommendations. Everything is in its right place and so far great quality.

    CPI Security Systems response
    Hi Morgan. Thank you for taking the time to provide us with your feedback. It’s great to hear the installation appointment went so well! We hope you enjoy the system and the peace of mind it brings. Have a safe day!
    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 25, 2018

    The installing tech Danny was outstanding. His Customer service skills were exceptional. He went out of his way to ensure he answered all my questions and explained the system top to bottom. Company needs to hold on to this tech.

    CPI Security Systems response
    Hello, Duane. Thank you for taking the time to provide us with your feedback. It’s great to hear that you're satisfied with the customer service Danny provided! Thank you for being a member of the CPI Family.
    Have a safe day!
    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 25, 2018

    CPI repair technician was professional, kind, and knows his work very well. He was thorough in also updating system and making sure every sensor was working. I appreciate the fact that he called and was on time. He did excellent work and is trustworthy. We appreciate that CPI has such an outstanding technician working for them.

    CPI Security Systems response
    Hello, Michelle. Thank you for taking the time to provide us with your feedback. It’s great to hear that you're satisfied with the customer service Joe provided! Thank you for being a member of the CPI Family.
    Have a safe day!
    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Resolution response: Oct. 24, 2018

    Everything was done with professionalism and knowledge. Have had CP I for years.

    Original review: Oct. 23, 2018

    Mr. Sean ** was the tech that serviced our system. I must say he was one of the most professional individuals that I have ever had. He checked everything on my system and made sure everything was working correctly. I appreciate his knowledge and his demeanor. Should I ever need a check of the system I will ask for him. Thank you for employing someone like Mr. **. He represents your company very well.

    CPI Security Systems response
    Hi, Sharon. Thank you for taking the time to provide us with your feedback. It’s great to hear the service appointment went so well! We hope you enjoy the system and the peace of mind it brings. Have a safe day!
    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 22, 2018

    Purchased a home that had CPI hardware. Started a new account with CPI using existing hardware plus the addition of a doorbell camera and other sensors. Technician Christopher ** did an excellent job setting everything up and walking us through the process of using the new camera and existing sensors. Would definitely recommend.

    CPI Security Systems response
    Hi, John. Thank you for taking the time to provide us with your feedback. It’s great to hear the installation appointment went so well! We hope you enjoy the system and the peace of mind it brings. Have a safe day!
    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 19, 2018

    I have been a CPI customer for years and with my recent move made the decision to continue with their service. The support and customer service provided continues to exceed my expectations. The installation could not have gone easier, with every question and concern addressed and answered.

    CPI Security Systems response
    Hell Frank. Thank you for taking the time to provide us with your feedback. Thank you for being a long-term member of the CPI Family.
    Have a safe day!
    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 19, 2018

    Damon was an exceptional tech person. He was on time & listened to our needs. He positioned the equipment in places that will be effective but also not eyesores. He did an excellent job reviewing the system with us upon completion.

    CPI Security Systems response
    Hi Anne,. Thank you for providing us with your feedback. We're happy to hear you're enjoying the system and that Damon was so helpful in getting you set up! Thanks for choosing CPI for your security needs. Please don't hesitate to reach out with any questions.
    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 19, 2018

    Mr. ** was very professional during the installation process. Mr. ** is extremely knowledgeable and took the time to educate us on the system along with recommending additional equipment to ensure the security of our home. Due to his expertise and recommendations we definitely feel safe and secure. We will definitely recommend CPI to friends and family and we are so glad that we made the transition from ADT to CPI.

    CPI Security Systems response
    Hello Miller. Thank you for taking the time to provide us with your review, and welcome to the CPI Family! We hope you enjoy your new security system and the peace of mind it brings. Don't hesitate to reach out with any questions or if you need anything else!
    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 18, 2018

    Rudolph was very informative and helpful. He was very nice and did a great job getting all hooked back up! I would give him an A plus in customer service and recommend him to help anyone. He couldn't have been nicer.

    CPI Security Systems response
    Hello Shelby. Thank you for taking the time to provide us with your feedback. It’s great to hear that you're satisfied with the customer service Rudolph provided! Thank you for being a long-term member of the CPI Family.
    Have a safe day!
    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 16, 2018

    I have just recently installed my CPI security system so not a lot of experience with the monitoring services. But the consult and install were very helpful and thorough. Clear everyone works as a team and was there to support the client. This is my first security system and they made sure I had everything I needed to be safe but did not try to "oversell" me with equipment I did not need. Really appreciated all the time they took to educate me on what I needed and how to use the equipment properly. It was also easy to explain to my husband who was not here during the install. We have our first baby coming next month and now feel like we have the last thing to make this home a safe environment for our little one. Thank you for your help CPI!

    CPI Security Systems response

    Hi Perry, Thanks for providing us with your feedback. We're happy to hear you're enjoying the system! Thanks for choosing CPI Security. Let us know if we can help with anything else.

    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 16, 2018

    Paul helped me so much understand the setup process. He worked very hard to get things set up. I’m hoping we will love the new system. We had been with ADT for 10 years. We will call with any concern that we may have. Thank you.

    CPI Security Systems response

    Hi Teresa. Thanks for providing us with your feedback. We're happy to hear you're enjoying the system! Thanks for choosing CPI Security. Let us know if we can help with anything else.

    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 15, 2018

    Very knowledgeable, very patient and efficient. Outstanding representative. He was on time. Went the extra mile to perform his job performance. I appreciate the CPI representive give us a 48 hour trail to learn our system.

    CPI Security Systems response

    Hi, Monica. Thanks for providing us with your feedback. We're happy to hear you're enjoying the system! Thanks for choosing CPI Security. Let us know if we can help with anything else.

    Sincerely,
    Brandon T.

    Quality Assurance Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 15, 2018

    Just had our new CPI security system installed. The installation technician, Jed called about 30 minutes prior to arrival, well within the appointment window. He was extremely knowledgeable about all the equipment he installed. He took extra effort to ensure things were properly done and explained every detail about the system to us. This process went extremely smooth. Jed was a true professional in all aspects.

    CPI Security Systems response
    Hello Bruce, Thank you for taking the time to provide us with your review, and welcome to the CPI Family! We hope you enjoy your new security system and the peace of mind it brings. Don't hesitate to reach out with any questions or if you need anything else!
    Sincerely,
    Brandon T.

    Quality Assurance Team

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    CPI Security Systems expert review by Ben Mannes

    Offers home security system installation and 24/7 monitoring in North Carolina, South Carolina, Georgia, Virginia, Maryland, Alabama, Florida and Tennessee. Choose from packages ranging from $39.99-$64.99 with free professional installation. Systems have a minimum 5-year contract. $99 activation fee for homeowners and $299 for renters. 90-day warranty for equipment and 1-year warranty for parts.

    • No false alarm guarantee: If your system malfunctions and causes a false alarm, CPI Security Systems will credit your account for the cost of any tickets or fines you receive from your local government.

    • Take over other systems: If you already have a home security system in your house, CPI can take it over. They can monitor the alarm system you already have, so you won’t have to install new equipment.

    • Security cameras: You can get both indoor and outdoor security cameras and doorbell cameras from CPI security.

    • Professional home security system installation: All systems from CPI are professionally installed. This ensures your home security system will be set up correctly from the start.

    • Referral program: For every person who you refer to CPI that signs up for service with the company, you’ll get one month of monitoring for free.

    Profile picture of Ben Mannes
    Ben Mannes Home and Personal Security Expert

    Ben Mannes is a noted subject matter expert in public safety, exam integrity and investigations. He began his work in public safety in 1994 and has a Master’s Degree in Organizational Leadership and a Bachelor’s Degree in Criminal Justice from California Coast University. He is both a Certified Exam Security Professional and Certified Protection Professional.

    CPI Security Systems Company Information

    Company Name:
    CPI Security Systems
    Website:
    cpisecurity.com
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