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CPI Security Systems
CPI Security Systems
Overall Satisfaction Rating
3.91/5
  • 5 stars
    7
  • 4 stars
    0
  • 3 stars
    2
  • 2 stars
    0
  • 1 stars
    2
Based on 11 reviews that contain star ratingsSHOW RATING DISTRIBUTION

CPI Security Systems

ConsumerAffairs Accredited Brand

CPI Security has been a leader in customized home security and smart home automation for over 25 years. CPI provides innovative solutions to make lives safer, easier, and more convenient through state of the art technology, round the clock monitoring, and excellent customer service. As one of the only providers to design, install, monitor, and service their own security systems, our commitment to high standards is evident.

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Last updated: April 24, 2018

11 CPI Security Systems Consumer Reviews and Complaints

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Verified Reviewer
Original review: April 24, 2018

We own and operate 2 bed and breakfasts and 6 vacation rentals and we use CPI at each for both security and for keyless entry locks for our guests. We've experienced intermittent technical issues of late and have had to call techs out to troubleshoot. While they seem knowledgeable and were very helpful once there, it took almost a week for someone to come out in person. With an account of our size and the amount of properties and locks on our system, we were expecting a higher level of service, especially given the fact that when the system goes down, we have no way to secure the properties or our guests and their belongings.

Is there an account rep that can "oversee" this account and help us get assistance in a quicker manner than we have in the past? It should not take 3-5 business days to get someone out in person. That's not acceptable, for us or anyone else. Again, nothing to say but good things about the techs, but the level of service could be greatly increased with a quicker response to our calls and requests for tech support, especially since we are using your equipment as well (in all but one property). We're in the people business and strive to make their experiences good ones. We're not feeling that kind of love from CPI. Not even close.

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Verified Reviewer
Original review: April 18, 2018

We moved into our home in August 2017 and the builder uses CPI. We were happy with the consultation and the installation of our system. Our representative was very professional and answered any questions we had regarding our service and our billing. I really like the weather alerts that the system provides.

CPI Security Systems response
Ernesto,
Thank you for your review. Glad to hear that your new construction experience went smoothly with us. Please don't hesitate to reach out if you need anything in the future.
Sincerely,
Brandon T.

Quality Assurance Team

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Resolution In Progress
Verified Reviewer
Original review: April 18, 2018

When my relationship started with CPI this person who assisted me with set up. Told me he would be my personal customer service agent. When an issue came up, I called several times and he never followed up. The concept of having a personal customer service agent for future service needs in the future was really appealing to me as a new customer. Overall I've had no major problems with the equipment or monitoring. However, they one issue previously doesn't leave room for a lot of confidence in your organization. Thanks.

CPI Security Systems response
De Nona,
I'm sorry to hear that you are dissapointed in your experience with our customer service. I have located your account and will have one of our customer care supervisors reach out to see if we can assist you further.
Please contact us directly if you need anything further, at 1-800-948-7133 extension 6280, or care@cpisecurity.com.
Sincerely,
Brandon T.

Quality Assurance Team

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Verified Reviewer
Original review: March 22, 2018

LOVE CPI! I have had nothing but excellent customer service in the 5 years that we have been customers. The operators & service reps are always nice and friendly. Any service required typically occurs within a couple of days & always done right the first time!

CPI Security Systems response
Sean,
Thank you for your review. We are glad to hear that you have had an awesome experience with us. Please let us know if you need anything!
Sincerely,
Brandon T.

Quality Assurance Team

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Verified Reviewer
Original review: March 22, 2018

System works excellent. Always feel secure home or away. System offers many features. The most important is being able to see who is at the door before going to it. Which gives the opportunity of answering or not. Happy with the system. Would recommend to family and friends.

CPI Security Systems response
Hi, Brenda, Thank you for taking the time to provide us with your feedback. It’s great to hear that you are enjoying the system! We hope you enjoy the peace of mind it brings. Have a safe day!
Sincerely,
Brandon T.

Quality Assurance Team

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Verified Reviewer
Original review: March 21, 2018

Follow up was great, kind and willing to call back the installation was great, glad we already had CPI. It made it a lot easier. Customer services has also be quick and very helpful. I would and told all my friends. If there is any way to lower the price I think more customers would be willing to switch.

CPI Security Systems response
Hi, Sheryl. Thank you for providing your review on CPI Security. We appreciate the feedback and are always looking for ways to improve. Please don’t hesitate to reach out with any questions, at all.
Sincerely,
Brandon T.

Quality Assurance Team

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Verified Reviewer
Original review: March 21, 2018

We replaced our old security system with CPI after we were broken into last July 2017. The installation went well and are very satisfied with our system. My wife recently retired and feels much safer because of our security system. Highly recommend CPI.

CPI Security Systems response
Hi, Anthony. Thank you for providing your review on CPI Security. We appreciate the feedback and are always looking for ways to improve. Please don’t hesitate to reach out with any questions, at all.
Sincerely,
Brandon T.

Quality Assurance Team

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Verified Reviewer
Original review: March 21, 2018

Not much different from any other security company I suppose. Alarms go off periodically for no reason. Batteries, sensors replaced, still continues. Others have installed motion detectors with no issue with our animals, but apparently not the case with CPI. Was told could not do motion detectors. But, at least you do call when the alarm goes off!!

CPI Security Systems response
Hello, Joseph. Thank you for taking the time to provide us with your feedback. We value your business and apologize for the frustration this has caused. I have located your account and a member of the Customer Support leadership team will be in contact shortly.
Please contact us directly if you need anything further, at 1-800-948-7133 extension 6280, or care@cpisecurity.com.
Sincerely,
Brandon T.

Quality Assurance Team

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Verified Reviewer
Original review: March 21, 2018

The technician who installed our system was knowledgeable and explained to us how to use it to best suit our needs. He even gave us some ideas of things to make our system even better.

CPI Security Systems response

Hello, Mary. Thank you for taking the time to provide us with your feedback. It’s great to hear that you're satisfied with the customer service the technician provided! Thank you for being a long-term member of the CPI Family.

Have a safe day!
Sincerely,
Brandon T.

Quality Assurance Team

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Verified Reviewer
Original review: March 21, 2018

The technician, Lamar, is awesome! This issue is inferior quality with the doorbell video equipment which fails to provide adequate and consistent performance. It’s also ridiculous that it (doorbell camera) is only viewable on your mobile device whereas all others (cameras) can be viewed on-line. Lots of other issues!!

CPI Security Systems response
Hello, Richard. Thank you for taking the time to provide us with your feedback. We value your business and apologize for the frustration this has caused. I have located your account and a member of the Customer Support leadership team will be in contact shortly.
Please contact us directly if you need anything further, at 1-800-948-7133 extension 6280, or care@cpisecurity.com.
Sincerely,
Brandon T.

Quality Assurance Team

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CPI Security Systems expert review by Erin Raub

CPI Security Systems offers home security system installation and 24/7 monitoring in North Carolina, South Carolina, Georgia and Tennessee. The company offers several packages and prides itself on providing excellent customer service.

  • No false alarm guarantee: If your system malfunctions and causes a false alarm, CPI Security Systems will credit your account for the cost of any tickets or fines you receive from your local government.

  • Take over other systems: If you already have a home security system in your house, CPI can take it over. They can monitor the alarm system you already have, so you won’t have to install new equipment.

  • Security cameras: You can get both indoor and outdoor security cameras and doorbell cameras from CPI security.

  • Professional home security system installation: All systems from CPI are professionally installed. This ensures your home security system will be set up correctly from the start.

  • Referral program: For every person who you refer to CPI that signs up for service with the company, you’ll get one month of monitoring for free.

  • Best for: homeowners and hands-off customers.

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Erin Raub

Alarm & Security Systems Contributing Editor

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Erin Raub is a freelance writer, content marketer and blogger. She writes about home security and family safety, as well as digital marketing and business. Erin is also an experienced travel writer, and knows having a trustworthy security system can make any time away from home even more enjoyable.

CPI Security Systems Company Information

Company Name:
CPI Security Systems
Website:
cpisecurity.com

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