CPI Security Systems Reviews
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About CPI Security Systems
CPI Security has offered customized home security and smart home automation products for more than 25 years. The company provides innovative solutions to make its customers’ lives safer, easier and more convenient through state-of-the-art technology, 24/7 monitoring and quality customer service.
- High-tech security equipment
- Warranties available
- Variety of packages
- Complimentary installation
- No return policy
- Lengthy contracts
- Limited availability
Helpful Reviews
What is CPI Security?
Homeowners, renters and commercial property owners who want to protect their properties and belongings benefit from CPI Security’s professional security monitoring services. The company's home security products include indoor and outdoor cameras, doorbell cameras, controls for lights and locks, door and window sensors, streaming video recorders and even medical pendants.
Customers can use inTouch, the CPI Security app, to remotely control system components from any internet-enabled device. The company also offers a “no false alarm guarantee” to customers with the Real Time Response System. It guarantees that if an alarm is triggered and is determined to be a false alarm, the company will not charge the customer for the incident.
CPI Security is available in Georgia, North Carolina, South Carolina and Tennessee.
CPI Security equipment
Homeowners can protect the interior and exterior of their homes with a variety of equipment backed by CPI Security. Each equipment option gives homeowners the ability to monitor what’s going on in and around their homes. Some of CPI’s most popular security equipment includes glass-break detectors, door and window sensors and security cameras.
- Glass-break detectors: These small devices alert homeowners when the glass in window panes breaks. Glass-break detectors are ideal for rooms with glass exterior doors or multiple windows.
- Door/window sensors: CPI Security's door and window sensors trigger an alarm when a door or window is opened. If the system isn’t armed, the sensor makes a chime sound when any door or window opens.
- Indoor cameras: These indoor, high-definition cameras with real-time audio and video help monitor activity inside the home and communicate verified emergencies to authorities. CPI's security cameras are compatible with the inTouch app and support wireless connection to a broadband router. They also feature high-quality video with fast frame rates and excellent performance, even in low lighting. Additional indoor camera options from CPI Security include the inTouch 180 camera, which offers a 180-degree field of view, two-way communication and a 6.8-megapixel camera.
- Outdoor cameras: CPI Security's outdoor video cameras have 1080p high-definition video and let homeowners view what’s going on around their homes in real time through the inTouch app. These cameras are weather-resistant and show people and objects up to 40 feet away in total darkness. However, CPI Security does not include its outdoor cameras in its free installation services.
- Doorbell cameras: With this camera’s motion sensors, digital microphone and speaker, homeowners can answer the door and speak to visitors directly through the CPI app. Homeowners can view doorstep activity in the app even if the visitor doesn’t ring the doorbell.
- inTouch SmartHubs: With the inTouch SmartHub, a homeowner can rest assured that their home has monitoring with the latest technology. The SmartHub can snap a photo when someone disarms the security system, provide a live view of the home with camera streaming, help answer the front door and disarm the CPI alarm.
CPI Security Systems FAQ
How much does CPI Security cost per month?
Monitoring rates are not listed on the company website. You will need to get a quote from the company for more information. Security systems with CPI Security vary in price depending on the equipment you choose.
How does CPI Security system monitoring work?
CPI Security owns its monitoring center, which features 24/7 TMA Five Diamond-designated monitoring. This service allows consumers and any visitors to communicate with monitoring professionals via two-way voice and video verification.
Do I have to install CPI security systems myself?
No, you do not have to install a CPI security system yourself. Once you’ve selected the equipment you want for your home or office, a CPI Security technician installs and activates the equipment.
What is CPI Security’s return policy?
CPI Security does not have a return policy. Though you can cancel your monitoring service if you're on a month-to-month security contract, you lose the money you've invested in the equipment. Customers do have a right of rescission, though, which allows them to receive a refund up to three days after the sale.
Does CPI Security equipment come with a warranty?
A limited one-year warranty is available for replacement parts, and a 90-day warranty is available for labor. Customers can purchase an extended warranty for an additional fee to receive free replacement parts and installation on any CPI Security equipment affected by normal wear and tear.
Does CPI Security require Wi-Fi?
Some equipment, like window sensors, do not require Wi-Fi connectivity, but certain systems, including the inTouch SmartHub panel, require Wi-Fi connectivity to operate.
Does CPI Security offer environmental sensors or devices?
CPI Security offers carbon monoxide detectors, water sensors and fire communicators. These devices help keep residents safe during environmental emergencies like gas leaks or house fires.
Still have questions?
Is CPI Security a good security system?
Homeowners, renters and commercial property owners in Georgia, North Carolina, South Carolina and Tennessee benefit from using CPI Security for their security monitoring needs. Consumers who use CPI Security enjoy it because of its wireless equipment and cellular monitoring, no-false-alarm guarantee and available warranties.
CPI Security Systems Reviews
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Reviewed April 8, 2026
I’m a long time customer of CPI, I’m being pressured to handle the maintenance myself on their equipment, even though I’m disabled and live alone. This is very discriminatory. They should not be allowed to force people to work on their equipment or be charged for simple maintenance. They have battery that go out every 3 years and now they charge you for any maintenance that is necessary.
Reviewed Jan. 14, 2026
AVOID CPI, headaches, useless emails, technicians who don’t speak English: The worst security system I've ever had in the last 40 years. I received constant emails explaining why service wasn’t working beginning a few weeks after first signing up saying the first email I got said I should change the batteries which might be malfunctioning. Surprising notice as service had not been installed for more than two weeks. When I called for assistance because the notes on how how to change batteries weren’t applicable to the recent equipment they’d installed on my front door. I asked the technician who only spoke a little English if we could use my phone translations. He declined.
A few days later when the system didn’t work and I couldn’t lock the door I called and they told me it would be several weeks before they’d come and look at the system and troubleshoot. I hung up and called ADT who came the next day and installed a new service which works, demonstrated how it worked, answered questions and good news…I’ve had not problems with the company. Meanwhile CPI despite my responding to their almost daily emails with tips about how to use the system etc. none of which are relevant is no note about what to do when “service won’t lock and unlock front door:. My suggestion…just get ADT…the service works, the technicians speak English, and I’ve had no problems. So long story short…it’s like buying a refrigerator that doesn’t keep the food cold.
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Reviewed Nov. 26, 2025
Totally unacceptable. After years of "off and on" service and dozens of complaints by us, the alarm went off again and again all night last night, despite us having turned the system off yesterday afternoon. I called this morning to 3 different numbers before I could get a person on the phone; she said that no one would be able to help me today and tomorrow is Thanksgiving. When I insisted on speaking to someone now, she hung up on me; she was from an office in Charlotte NC, as we could not get anyone to answer the Columbia SC number. I'm not trying for a refund of the hundreds of dollars we have wasted on them, I just want the system disconnected and GONE. What if I open all the little security boxes and remove the batteries-will that stop the noise? We are 83 and I sleep with a pistol by my head, WHEN I CAN SLEEP.
Reviewed Nov. 24, 2025
The single most overtly incompetent customer service program ever encountered with a home security system. I have seen ruthless attempts to create more revenue for them and absolutely no response from customer service .. I had a sensor setting off the alarm repeated .. so after rec 4 days of calling, texting and being bounced around from one incompetent person to another.. finally I persisted until I found just 1 person who was willing able to help.. Brittany SV in customer service. I plan to let everyone I know be aware of do not use.. on this company .. They represent the worst of corporate greed and indifference once they have sold their equipment. My next contact with be the BBB.... as of right now.. they are blocking me from submitting this review.
Reviewed Oct. 15, 2025
The cameras are horrible! They never capture what the actually should. Then if the camera might catch something and call a cookout grill a person. They do not upgrade their systems like they really should, the cameras do not pickup fast enough, neither sends notifications that are correct one half the time. They charge a $64.99 fee to come out on a service call but never change the USB that’s inside the camera so you’re left with the same jacked up problem. Night vision is not in color, neither are the cameras even give clear vision at night. Bad investment! Too expensive each month for sorry service. Oh by the way forget purchasing the doorbell that does not give on time notifications to answer anyone at your door.
Reviewed Sept. 18, 2025
I just started with CPI. Their equipment was already installed in a house I just purchased so I went with it. The set up was painful and took forever on the phone. That should have been my first clue. They were supposed to show up at the house to to check on the equipment to make sure it was working properly. I am not in the area so I had to pay someone to be there for them. They said they'd be there between 1 and 1:30, and they confirmed that. They never showed up, they never called and then denied they said they'd be there at that time. That's it. I cancelled my contract with them and I hope I get my money back or I am going to have problems on my hands but my advice is to stay away from them. They are disorganized and don't do what they say are going to do and then they lie about what they say they're going to do. That's all I need to know about a company that I do business with. I am done!
Reviewed May 16, 2025
• Not able to secure my property with CPI, video never helps.
• Not made aware of automatic renewal.
• The companies failed to provide services that I have been paying for – for 8 years 2017.
• Totaling almost 8,000 thousand dollars modestly over the years.
• The companies provide malfunctioning surveillance systems, as cameras are often down.
• cameras are out of storage, forcing me to buy SD memory only after not having camera footage for years.
• CPI Router goes down frequently.
• Services not fulfilled by CPI, breach of contract as service is deficient, yet I pay the months.
• Management is extremely RUDE and condescending, refers to the fact that I am LOCKED into a contract. Thanks CPI.
• Now I owe 900 dollars to get out of the contract even though the CPI system is faulty.
Reviewed March 26, 2025
Updated on 05/08/2025: I am writing this review to advise public to avoid doing business with this company. If are you already doing business with this company, you should never give them your bank account information. This company is withdrawing money from my account for the security cameras which were never installed for last 4 months. It is against the law to withdraw money from someone's account for the services which are not being provided.
I had initially written a detailed review about this issue in March 2025. Two weeks after my review was posted, I received call from Joshua **, who told me that he was GM of CPI Raleigh office and would solve the issue. I told him that initial quote included 4 security cameras' price and monitoring. However cameras were never installed due to weak signals of internet. I was being charged for the price and monitoring of cameras in spite of contacting sales person multiple times, billing department and customer service. He told me that he would resolve this issue.
I waited for his call for 2 weeks and then called him. Then he opened my account and agreed with me that I was being charged incorrectly. He told me that monitoring will be $39.99, price of system $22.15 and total $ 62.15 per month. Fourth month withdrawal showed some credit but again it was less than what it should have been which means they are still charging me for services which I am not receiving. I sent message to Mr ** about it but he never responded. One week later I called him twice but he has never returned my call.
It appears that this company does not have any accountability. It is disorganized with poor business ethics. That is why employee are dealing with customers without fear of accountability. They do not care about customers' complaints or reviews. I had called customer service and wanted to talk to owner or CEO or anyone in administration but I was told that I can not reach any of those. Khalid **. Bunnlevel, NC. **
Original Review: I would not recommend anyone to deal with this security company. Not only does the security system have problems but this company has unprofessional business practices. Recently I had CPI security system installed for both my home and office and I regret my decisions. I will start with the most important issue with my home security system. I was given a quote for the security system which also included 4 cameras and monitoring fee included $20 for monitoring of 4 cameras. When a technician came to our house, he found out that our Internet was not strong enough to work with cameras. Therefore, cameras were not installed, which I understand.
I asked my sales rep Mr ** (Raleigh office) to remove the price of camera from the total price and $20 from monthly monitoring. He told me that it would be done but on January 20, I was charged based on the original quote which included price and monitoring of camera. I again contacted Mr. ** and expressed my concern. He sent me a message that he has sent information to GM and the bill will be adjusted. Again, on February 20, I was charged the original price. I again contacted Mr. ** on March 14, 2025, and expressed my concern and frustration. He again told me that he spoke to his GM, and it will be taken care of. He told me that someone from billing will contact him. I waited for 1 week and no one called me and finally I called customer service on March 20, 2025, and wanted to speak to the owner of the company. I was told that I cannot speak to the owner, or the CEO and I could only talk to customer service.
I again narrated the whole story to customer service rep Yhana. She put me on hold for about 45 minutes and told me that she has spoken to the billing department, they are making adjustment and someone will call me. Again no one called me and on March 24, I found out that they again withdrew the original price amount. I had no other option to narrate my story on the Internet to make the public aware of the practices of this company. If any other business finds out that they are overcharging by an error, they will immediately refund money and make adjustment. Since customer cannot speak to administration, therefore there is no accountability of employees.
During installation for both places there were multiple discrepancies between what sales rep Mr. Galo told us and what actually happened. For the home system, the technician asked me to pay an extra $500 because the sales rep had not included all the sensors. It appears that rep intentionally did not include all sensors to keep the price lower so that I could agree on the quote. For our office initially he mentioned that fire alarms will be included but when actual system was installed there were no fire alarms.
The salesperson told us that for fire alarms we will have to contact another company. I also want to make the public aware that this security system does not have any alarm. In case someone breaks in, the panel only gives a beeping sound but no alarm. Also, their sensors are very loosely attached, and they have already started falling in my office. I would not recommend anyone to deal with this company.
Khalid **Bunnlevel, North Carolina
Reviewed March 6, 2025
CPI designed and quoted a price for my home. We agreed to the price and terms which were $1,297.44 after discounts and $44.99 per month. They emailed me the DocuSign which I agreed to and signed (See attached). The next day that contacted me and said that their salesman and his supervisor had made a mistake and that their new price was $800 more. I told them that is there was a mistake made then they would be responsible for it. They will not negotiate as I even offered to split the $800 with them and they still refused. Bottom line, in my opinion and personal experience, CPI is not is not an ethical business and their contracts are not worth the paper that they are written on. If you are under contract with CPI and want to break it the contract, go ahead because they broke their contract with me with no apologies nor responsibility.
Reviewed Jan. 27, 2025
From day 1 it has all been downhill. The salesman was a total flop. I have called for months to get them to service their equipment. Have only been able to get someone twice in 8 years. When a service tech did come out they said my system was outdated. I told customer service what he said and they said he shouldn't have told me that I have issues with my system now for 2 years. I got tired of fighting with them. Usually got someone with an attitude telling me that they will just terminate my service.
CPI Security Systems Company Information
- Company Name:
- CPI Security Systems
- Website:
- cpisecurity.com