CPI Security Systems

CPI Security Systems

 4.7/5 (383 reviews)

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Overall Rating4.7 out of 5
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About CPI Security Systems

CPI Security has been a leader in customized home security and smart home automation for more than 25 years. CPI provides innovative solutions to make its customers’ lives safer, easier and more convenient through state-of-the-art technology, 24/7 monitoring and quality customer service.

    Pros & Cons


    • High-tech security equipment
    • Warranties available
    • Variety of packages
    • Complimentary installation


    • No return policy
    • Lengthy contracts
    • Limited availability

    Bottom Line

    CPI Security is a smart choice for security monitoring. Though the company doesn’t permit returns and requires lengthy contracts, the technology, installation and warranty perks make it a worthwhile option for homeowners.

    Top CPI Security Systems Reviews


    I cannot say enough good things about CPI. I have had to call them on several occasions and the representatives I spoke with were amazing… I cannot imagine using any other securit...

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    Nick was my salesman and Curt was my installer. These guys are exceptional employees and go above the call of duty to answer questions, confirm that I know how to operate the syst...

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    What is CPI Security?

    Homeowners, renters and commercial property owners who want to protect their properties and belongings benefit from CPI Security’s professional security monitoring services. The company's home security products include indoor and outdoor cameras, doorbell cameras, controls for lights and locks, door and window sensors, streaming video recorders and even medical pendants. Customers can use inTouch, the CPI Security app, to remotely control system components from any internet-enabled device. CPI Security is available in Georgia, North Carolina, South Carolina and Tennessee.

    CPI Security packages

    CPI Security offers several packages and products designed to fit your personal security needs. Each system features smart home technology and the ability to protect your home whether you’re inside or away. CPI security pricing starts at $29.99 per month, though costs vary depending on equipment and monitoring rates. CPI Security contracts range from 39 to 60 months.

    • inTouch Essentials: A basic plan designed to protect the entry points of your home, this system includes five door or window sensors, a motion detector, a wireless control panel and access to the inTouch app.
    • inTouch Essentials Plus: This plan provides all the features of the Essentials plan plus the ability to answer the door from anywhere with the inTouch Smart Hub.
    • inTouch Edge: This comprehensive package protects your home's interior with all the features of the Essentials Plus plan and exterior with the inTouch outdoor camera. Plus, you can let a visitor into your home with the touchscreen keyless door lock.

    CPI Security equipment

    Homeowners can protect the interior and exterior of their homes with a variety of equipment backed by CPI Security. Each equipment option gives homeowners the ability to monitor what’s going on in and around their homes. Some of CPI’s most popular security equipment includes glass-break detectors, door and window sensors and security cameras.

    • Glass-break detectors: These small devices alert homeowners when the glass in window panes breaks. Glass-break detectors are ideal for rooms with glass exterior doors or multiple windows.
    • Door/window sensors: CPI Security's door and window sensors trigger an alarm when a door or window is opened. If the system isn’t armed, the sensor makes a chime sound when any door or window opens.
    • Indoor cameras: These indoor, high-definition cameras with real-time audio and video help monitor activity inside the home and communicate verified emergencies to authorities. CPI's security cameras are compatible with the inTouch app and support wireless connection to a broadband router. They also feature high-quality video with fast frame rates and excellent performance, even in low lighting. Additional indoor camera options from CPI Security include the inTouch 180 camera, which offers a 180-degree field of view, two-way communication and a 6.8-megapixel camera.
    • Outdoor cameras: CPI Security's outdoor video cameras have 1080p high-definition video and let homeowners view what’s going on around their homes in real time through the inTouch app. These cameras are weather-resistant and show people and objects up to 40 feet away in total darkness. However, CPI Security does not include its outdoor cameras in its free installation services.
    • Doorbell cameras: With this camera’s motion sensors, digital microphone and speaker, homeowners can answer the door and speak to visitors directly through the CPI app. Homeowners can view doorstep activity in the app even if the visitor doesn’t ring the doorbell.
    • inTouch SmartHubs: With the inTouch SmartHub, a homeowner can rest assured that their home has monitoring with the latest technology. The SmartHub can snap a photo when someone disarms the security system, provide a live view of the home with camera streaming, help answer the front door and disarm the CPI alarm.

    CPI Security FAQ

    How much does CPI Security cost per month?

    Currently, CPI Security monitoring rates start at $29.99 per month. Security systems with CPI Security vary in price depending on the equipment you choose.

    How does CPI Security system monitoring work?

    CPI Security owns its monitoring center, which features 24/7 TMA Five Diamond-designated monitoring. This service allows consumers and any visitors to communicate with monitoring professionals via two-way voice and video verification. CPI Security monitoring costs vary based on the package and equipment a consumer chooses. Credit approval, minimum purchase and activation are mandatory.

    Do I have to install CPI security systems myself?

    No, you do not have to install a CPI security system yourself. Once you’ve selected the equipment you want for your home or office, a CPI Security technician installs and activates the equipment. Installation for most equipment is complimentary; however, the installation of outdoor security cameras, smart locks or thermostats is not free.

    CPI Security does not allow its customers to install devices themselves. If a false alarm occurs because of improper installation or device malfunction, CPI Security refunds any false alarm penalties you receive.

    What is CPI Security’s return policy?

    CPI Security does not have a return policy. Though you can cancel your monitoring service if you're on a month-to-month security contract, you lose the money you've invested in the equipment. Customers do have a right of rescission, though, which allows them to receive a refund up to three days after the sale.

    Does CPI Security equipment come with a warranty?

    A limited one-year warranty is available for replacement parts, and a 90-day warranty is available for labor. Customers can purchase an extended warranty for an additional fee to receive free replacement parts and installation on any CPI Security equipment affected by normal wear and tear.

    Does CPI Security require Wi-Fi?

    Some equipment, like window sensors, do not require Wi-Fi connectivity, but certain systems, including the inTouch SmartHub panel, require Wi-Fi connectivity to operate.

    Does CPI Security offer environmental sensors or devices?

    CPI Security offers carbon monoxide detectors, water sensors and fire communicators. These devices help keep residents safe during environmental emergencies like gas leaks or house fires.

    Is CPI Security a good security system?

    Homeowners, renters and commercial property owners in Georgia, North Carolina, South Carolina and Tennessee benefit from using CPI Security for their security monitoring needs. Consumers who use CPI Security enjoy it because of its wireless equipment and cellular monitoring, no-false-alarm guarantee, month-to-month contract option and available warranties.

    CPI Security Systems Reviews

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    Page 1 Reviews 0 - 10
    Verified Reviewer
    Resolution response: Dec. 28, 2022

    Update, So Informed CPI that if they did not refund the full amount I was charged I would discontinue service with them. CPI called me back and informed me they would in-fact refund the full amount overcharged. I also contacted the new owner, and he confirmed that CPI was charging him for the service location at the same time they were charging me. All is well now.

    Original review: Dec. 27, 2022

    On 9/30/2022, I sold my business. I had the CPI rep. come to the business, meet the new owner, and set up their account plus install some additional equipment. The rep. told me he would take care of everything. Here we are in December, and I find out CPI has been debiting my account for the alarm system at my business, that I sold in September. The company stated they can only refund the December debited amount. It sounds to me like CPI has been double-dipping or the rep was incompetent. I have requested all of my money back by Jan or I will cancel their service in my home.

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    Verified Reviewer
    Original review: Sept. 29, 2022

    Go with literally anything other than CPI Security. Equipment didn't work from pretty much the get go. Multiple trips out to fix only to tell me all was fine when it wasn't. Went up the chain and spoke to a manager who promised to get everything resolved, they didn't. They love their long term contracts, but have no interest in up their end of those contracts. Meaning, making their systems work.

    Actually had one occasion where the alarm went off at 3 am (not because of an intruder, because of a faulty door sensor) and the CPI person asked for my password, I couldn't remember it being 3am and all. She shut the system off anyway. Yikes! Guess if you're an intruder, just simply say you don't remember the password and you're good to go. Purchase literally any other system. Don't make the mistake I made.

    2 people found this review helpful

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      Verified Reviewer
      Original review: March 23, 2022

      My wireless cameras do not work if there is a power outage of any length of time. Recently the power went out for a minute. Everything cycled back on in the house except the cameras. I was told they would. Not anywhere in their advertising does it say you must reboot your system. I bought into this as I travel and needed peace of mind my cameras would work. How am I to reboot my system if I’m home for a month?

      4 people found this review helpful
      Verified Reviewer
      Original review: Jan. 21, 2022

      Had the utmost respect for CPI prior to this year. That said, several months ago I was present at an associate's residence while one of their Techs were installing additional equipment. Associate was on a month-to-month contract for approximately 3 yrs at the time. The additional equipment was added with the option to pay in full at any time and the month-to-month contract was still in force. Immediately afterwards CPI forwarded a contract to be signed via DocuSign which was never signed by my associate. Now CPI is subtly trying to enforce a bogus contract that was never even signed/accepted. They're also sending harassing emails/phone calls.

      The bogus/alleged contract sent by CPI is verifiably one sided and unconscionable on its face which is deemed unenforceable under the law and should never have been forwarded in the first place due to the initial month to month contract. In any event, CPI is still taking payments out of associate's account and refuses full payment for the additional equipment installed while threatening to report to the credit bureaus if monthly payments are not made and this should not be....

      5 people found this review helpful
      Verified Reviewer Verified Buyer
      Original review: Dec. 3, 2021

      Highly recommend Todd ** who was very friendly, courteous and explained all the custom CPI security packages of the InTouch system along with equipment pricing, cost and monthly maintenance. If you’re looking for best security system in the Southeast, contact Todd at: ** or via email at ** if you’re in the Charlotte Metro Area.

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      Verified Reviewer
      Original review: May 15, 2021

      In Apr 28 the alarm system was not armed and my mom stay at home. When she came back after walk the alarm activated itself and the CPI agent sent a police.

      It is now May 15 and Brittney who is the only person who handles the false alarm didn't call until today who was not able to reach me out. When I call back she message the customer care saying that she'll call me back after the call she was handling. I called back after twenty minutes. Guess what! She went home! And I got so upset at Jazmin that my words that I can hear her little laugh. When I said, "I can hear you are laughing" she stop. And while I was talking she kept giggle.

      4 people found this review helpful
      Verified Reviewer
      Original review: Jan. 21, 2021

      Quick response for alarm. Repairs are quick when needed. Repairs were accurate and at no cost. Monitoring did not require a landline. They provided a split system for the basement and main level. The basement remained armed, while upstairs could be disarmed. Very nice feature for us.

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      Verified Reviewer
      Original review: Dec. 1, 2020

      I have cancelled the monitoring service for few months as we have no plans to go out and due to covid working from home, but I have noticed that CPI has locked my login id as well for mobile app, now I cannot access lock/unlock main door or adjust the thermostat using CPI in touch app. As I know people who have not even taken CPI monitoring service could access the CPI app in our Community whereas I paid for one year of monitoring service but when I cancelled the service now they revoke my access to login to CPI app

      As I understood at time of buying this house even if don't take the CPI monitoring service one would still be able to use the CPI app as far as I see most of them do in this community as they did not take the monitoring service. This shows how CPI customer support target the customer who has cancelled the service without the contract and all investment on their equipment are wasted. Please review before you take CPI service you will be in trouble though you have not on their contract.

      5 people found this review helpful
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      Verified Reviewer
      Original review: Nov. 10, 2020

      They have ample sales staff and limited customer support staff. Waiting 45 minutes is not acceptable when you get an immediate response through the sales team. The people of the sales team were very professional, but CPI CHOOSES to understaff customer support. FIX YOUR CALL CENTER.

      8 people found this review helpful
      Verified Reviewer
      Original review: July 20, 2020

      I was excited to have a smart home and then was told, "We can’t give you access to your doorbell for another month unless you sign up for our full service now and we can be out tomorrow to install." This should have been the first red flag. Needless to say, I made the horrible decision to sign up. I thought what can be bad about having a security system. I was greeted by Sid who gave me all the details and we proceeded. I signed up for what he told me was a one year contract at a specified rate. Sid also informed me I could cancel at any time providing the equipment was paid off.

      For the next three months they continued to get my account information incorrect. I requested three times for the payoff amount of the equipment and was told they would get it to me. Guess what, that never happened. Instead, I got a letter from a law firm stating I now owed over $3000 for breach of contract because it’s a five-year contract and they do not care what their employee told me about the equipment and they would not honor it even with proof showing our conversations. DO NOT EVER USE THIS COMPANY!!!

      6 people found this review helpful

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        CPI Security Systems author review by Alina Bradford

        CPI Security System specializes in wireless home security. It offers monitoring services for existing alarm systems. Pricing starts at $29.99 a month with a 60-month contract. Available in North Carolina, South Carolina, Georgia, Florida and Tennessee.

          by Alina Bradford Home Services Writer

          Alina started writing for ConsumerAffairs in 2023, and she brought 25 years of experience as a tech, science and security writer with her. In that time, she’s done hands-on testing for security systems, smart devices, phones, heaters and other products. As she puts it, “You name it, and I’ve probably tested it.”

          CPI Security Systems Company Information

          Company Name:
          CPI Security Systems