CPI Security Systems Reviews

The billing is always reflecting the wrong amount, and the service is awful. A bunch of dumb reps. Never again will I get their service after I move in 2 months I am giving them the boot!!!! I called in numerous times for them to rectify but to no avail!!! Was told that I was paying a month in advance for service which I never knew and agreed to. What a rip off. Do not use this company. I am going to buy my own cameras and monitor my security from using my phone. I will save and don't have to deal with dummies and unscrupulous business tactics.

Exorbitant monitoring rates compared to EVERY other option. Service is essentially the same. Customer service makes promises and do NOT deliver on them. 5 Year customer, same amounts for monitoring - paid for all equipment upfront and out of pocket. Customer service agreed to cut the contract amount for annual PRE PAYMENT to 49.94 from 61.77.... both outrageous - then didn't honor it and threatened shut-off and collections if the higher amount wasn't paid... This is a crap company who doesn't serve long-term, pre-pay customers. We are working with another local company to immediately replace CPI and pull out all the equipment that was paid for due to the monitoring raping of customers. And YES - we were forced to pay the full annual amount of $741.36 for monitoring only.

Keep overBilling me and taking the amount directly from my account. It is only rectified once I can in and then the amount is placed by on the bill.

I’m a long time customer of CPI, I’m being pressured to handle the maintenance myself on their equipment, even though I’m disabled and live alone. This is very discriminatory. They should not be allowed to force people to work on their equipment or be charged for simple maintenance. They have battery that go out every 3 years and now they charge you for any maintenance that is necessary.

AVOID CPI, headaches, useless emails, technicians who don’t speak English: The worst security system I've ever had in the last 40 years. I received constant emails explaining why service wasn’t working beginning a few weeks after first signing up saying the first email I got said I should change the batteries which might be malfunctioning. Surprising notice as service had not been installed for more than two weeks. When I called for assistance because the notes on how how to change batteries weren’t applicable to the recent equipment they’d installed on my front door. I asked the technician who only spoke a little English if we could use my phone translations. He declined.

Totally unacceptable. After years of "off and on" service and dozens of complaints by us, the alarm went off again and again all night last night, despite us having turned the system off yesterday afternoon. I called this morning to 3 different numbers before I could get a person on the phone; she said that no one would be able to help me today and tomorrow is Thanksgiving. When I insisted on speaking to someone now, she hung up on me; she was from an office in Charlotte NC, as we could not get anyone to answer the Columbia SC number. I'm not trying for a refund of the hundreds of dollars we have wasted on them, I just want the system disconnected and GONE. What if I open all the little security boxes and remove the batteries-will that stop the noise? We are 83 and I sleep with a pistol by my head, WHEN I CAN SLEEP.

The single most overtly incompetent customer service program ever encountered with a home security system. I have seen ruthless attempts to create more revenue for them and absolutely no response from customer service .. I had a sensor setting off the alarm repeated .. so after rec 4 days of calling, texting and being bounced around from one incompetent person to another.. finally I persisted until I found just 1 person who was willing able to help.. Brittany SV in customer service. I plan to let everyone I know be aware of do not use.. on this company .. They represent the worst of corporate greed and indifference once they have sold their equipment. My next contact with be the BBB.... as of right now.. they are blocking me from submitting this review.

The cameras are horrible! They never capture what the actually should. Then if the camera might catch something and call a cookout grill a person. They do not upgrade their systems like they really should, the cameras do not pickup fast enough, neither sends notifications that are correct one half the time. They charge a $64.99 fee to come out on a service call but never change the USB that’s inside the camera so you’re left with the same jacked up problem. Night vision is not in color, neither are the cameras even give clear vision at night. Bad investment! Too expensive each month for sorry service. Oh by the way forget purchasing the doorbell that does not give on time notifications to answer anyone at your door.

I just started with CPI. Their equipment was already installed in a house I just purchased so I went with it. The set up was painful and took forever on the phone. That should have been my first clue. They were supposed to show up at the house to to check on the equipment to make sure it was working properly. I am not in the area so I had to pay someone to be there for them. They said they'd be there between 1 and 1:30, and they confirmed that. They never showed up, they never called and then denied they said they'd be there at that time. That's it. I cancelled my contract with them and I hope I get my money back or I am going to have problems on my hands but my advice is to stay away from them. They are disorganized and don't do what they say are going to do and then they lie about what they say they're going to do. That's all I need to know about a company that I do business with. I am done!

Updated on 05/08/2025: I am writing this review to advise public to avoid doing business with this company. If are you already doing business with this company, you should never give them your bank account information. This company is withdrawing money from my account for the security cameras which were never installed for last 4 months. It is against the law to withdraw money from someone's account for the services which are not being provided.

CPI designed and quoted a price for my home. We agreed to the price and terms which were $1,297.44 after discounts and $44.99 per month. They emailed me the DocuSign which I agreed to and signed (See attached). The next day that contacted me and said that their salesman and his supervisor had made a mistake and that their new price was $800 more. I told them that is there was a mistake made then they would be responsible for it. They will not negotiate as I even offered to split the $800 with them and they still refused. Bottom line, in my opinion and personal experience, CPI is not is not an ethical business and their contracts are not worth the paper that they are written on. If you are under contract with CPI and want to break it the contract, go ahead because they broke their contract with me with no apologies nor responsibility.

From day 1 it has all been downhill. The salesman was a total flop. I have called for months to get them to service their equipment. Have only been able to get someone twice in 8 years. When a service tech did come out they said my system was outdated. I told customer service what he said and they said he shouldn't have told me that I have issues with my system now for 2 years. I got tired of fighting with them. Usually got someone with an attitude telling me that they will just terminate my service.

I’ve been using CPI Security for the past two years, and while I initially thought the service was decent, my recent experience has left me deeply disappointed and unsafe. At first, we dealt with minor issues like cameras randomly not working and a garage sensor going out, which took a couple of weeks to repair. These were annoying but manageable. However, things took a serious turn back in August when I acquired a stalker who began harassing me and my family by repeatedly driving by my home. I quickly realized that my camera footage wasn’t capturing these incidents, which made me feel even more vulnerable.

Had their system in place for almost 5 years and the one time I needed them CPI failed me! My entire house filled with smoke from a pot left on the stove and the CPI smoke detector did not respond so no fire truck was dispatched from my monitored system. Their detector was installed in the wrong location for my home design! Luckily my builder's smoke detector did work and I caught the problem before my house burned down.

I wish I could give CPI Security a lower rating than one star. They are the absolute worst company I have ever dealt with in my 59 years on this earth. They lie, their customer representatives don’t know what they’re talking about, the left hand doesn’t know what the right hand is doing, they refused to give the $100 customer referrals because they come up with a fabricated lie about how it was submitted or when it was submitted. They’ve been hounding me about a bill that they told me not to pay, thank God I didn’t sign a contract because I’m going to drop them like a bad habit and find anybody else, to monitor my security. Even if I have to purchase all new equipment, I don’t care. I’m not giving CPI another dollar of my money.

It is worth shopping around and comparing CPI’s prices, contract length, and terms to what you get from another company. Read the fine print very very carefully… you won’t like what you see. Their terms border on predatory and are absolutely punishing to the customer. The product itself is high quality, no doubt, but you can very easily end up handing them thousands of dollars for nothing at all.

On 9/30/2022, I sold my business. I had the CPI rep. come to the business, meet the new owner, and set up their account plus install some additional equipment. The rep. told me he would take care of everything. Here we are in December, and I find out CPI has been debiting my account for the alarm system at my business, that I sold in September. The company stated they can only refund the December debited amount. It sounds to me like CPI has been double-dipping or the rep was incompetent. I have requested all of my money back by Jan or I will cancel their service in my home.

Go with literally anything other than CPI Security. Equipment didn't work from pretty much the get go. Multiple trips out to fix only to tell me all was fine when it wasn't. Went up the chain and spoke to a manager who promised to get everything resolved, they didn't. They love their long term contracts, but have no interest in up their end of those contracts. Meaning, making their systems work.

My wireless cameras do not work if there is a power outage of any length of time. Recently the power went out for a minute. Everything cycled back on in the house except the cameras. I was told they would. Not anywhere in their advertising does it say you must reboot your system. I bought into this as I travel and needed peace of mind my cameras would work. How am I to reboot my system if I’m home for a month?

Had the utmost respect for CPI prior to this year. That said, several months ago I was present at an associate's residence while one of their Techs were installing additional equipment. Associate was on a month-to-month contract for approximately 3 yrs at the time. The additional equipment was added with the option to pay in full at any time and the month-to-month contract was still in force. Immediately afterwards CPI forwarded a contract to be signed via DocuSign which was never signed by my associate. Now CPI is subtly trying to enforce a bogus contract that was never even signed/accepted. They're also sending harassing emails/phone calls.

Highly recommend Todd ** who was very friendly, courteous and explained all the custom CPI security packages of the InTouch system along with equipment pricing, cost and monthly maintenance. If you’re looking for best security system in the Southeast, contact Todd at: ** or via email at ** if you’re in the Charlotte Metro Area.

It is now May 15 and Brittney who is the only person who handles the false alarm didn't call until today who was not able to reach me out. When I call back she message the customer care saying that she'll call me back after the call she was handling. I called back after twenty minutes. Guess what! She went home! And I got so upset at Jazmin that my words that I can hear her little laugh. When I said, "I can hear you are laughing" she stop. And while I was talking she kept giggle.

Quick response for alarm. Repairs are quick when needed. Repairs were accurate and at no cost. Monitoring did not require a landline. They provided a split system for the basement and main level. The basement remained armed, while upstairs could be disarmed. Very nice feature for us.

I have cancelled the monitoring service for few months as we have no plans to go out and due to covid working from home, but I have noticed that CPI has locked my login id as well for mobile app, now I cannot access lock/unlock main door or adjust the thermostat using CPI in touch app. As I know people who have not even taken CPI monitoring service could access the CPI app in our Community whereas I paid for one year of monitoring service but when I cancelled the service now they revoke my access to login to CPI app

They have ample sales staff and limited customer support staff. Waiting 45 minutes is not acceptable when you get an immediate response through the sales team. The people of the sales team were very professional, but CPI CHOOSES to understaff customer support. FIX YOUR CALL CENTER.

I was excited to have a smart home and then was told, "We can’t give you access to your doorbell for another month unless you sign up for our full service now and we can be out tomorrow to install." This should have been the first red flag. Needless to say, I made the horrible decision to sign up. I thought what can be bad about having a security system. I was greeted by Sid who gave me all the details and we proceeded. I signed up for what he told me was a one year contract at a specified rate. Sid also informed me I could cancel at any time providing the equipment was paid off.

We have used this company for 1 year now. We are not happy with the product. At night on the camera I can't see anything in my house. I admit they will call when the alarm is triggered. We have a different company and we will return to our previous company. We wanted to give CPI a chance to support them however we are dissatisfied.

RUN AWAY FROM CPI SECURITY. I've been a Member with Cpi since 2013 where they got me is on the long term contract. The sales associate came into my house, installed the alarm system and camera and slipped a long term contract. My mistake was I didn't read the contract and just signed the paperwork which was my mistake. After a few months I got over with it and kept them as my alarm company, Which they were great until now December 2019. I get a call from their associate Chasity and she informs me my contract is about to run out and she wants to see what I want to do. I informed her I'm selling my old house and that I need to cancel my services and she informed me of a great special they have going on to see if I would take advantage of it in my new house.

The worst security company around! I have dealt with problems for several years and finally today, I scheduled to cancel my contract! Nothing but connectivity issues with videos and they have come out several times each year and the same problems with different answers to solutions from each technician. A tech was just out here about two weeks ago and several hours after he left, the video over the garage still failed and now the entire SVR isn't recording. I'm done with incompetent techs and poor equipment that obviously DOES NOT WORK! You've been warned! Update Dec 19, 2019: I made an appointment for a tech to come out and remove equipment. Customer service stated "the technician will be there at 9 AM." He didn't show up so I called CPI. The rep stated, he will be there between 9 and 1 PM! Nobody said anything about 9-1! What a disaster CPI is!

I had an alarm issue this morning with my alarm continuously going off. The key pad read “sensor alert”. I called the customer service dept, pressed the correct Number for cust service and waited 26 MINUTES!! I thought to myself that maybe the call just got lost so I hung up and called again. I waited 28 MINUTES.... still, no one answered and all I kept hearing was “thank you for your patience, we will be with you shortly”. I finally hung up called back and pressed the key for new services as though I was going to buy a new CPI system and wouldn’t you know it someone picked up immediately! The wait time of almost an hour in total is absolutely unacceptable.

I've had CPI for 18 months and have called Every 2/3 months due to The Doorbell Camera. It's a hit or miss (mostly Miss) if it picks up Any movement Unless someone is Actually on my doorstep. I just had My 3rd doorbell replaced Nov 18th! (I Did get a 3 month reduction on my bill) All worked fine when the Tech left. TODAY Nov 19th, A package was delivered to my door And the camera Not only Didn't pick up the person walking to my door, But didn't record him on My doorstep...In Front of The Camera!! I'm Beyond Frustrated! I Definitely Will be making a decision at the end of my contract.

Nick was my salesman and Curt was my installer. These guys are exceptional employees and go above the call of duty to answer questions, confirm that I know how to operate the system. Curt spent all day on my job because he had a lot to do. He was very courteous, kind towards my family and our dog and an overall joy to be around!! Great job guys!!

I cannot say enough good things about CPI. I have had to call them on several occasions and the representatives I spoke with were amazing. I was having to deal with a terrible situation and had to change my codes, get cameras installed, etc. They were so helpful and even sent me hand written thank you notes with personal messages about how they hoped I was doing ok. I have had CPI for probably 15 years now and I cannot imagine using any other security company.

I have taken CPI Security services 3 years back and the sales guy has never mentioned about the 5 years contract. As I was handling multiple things at that time to move into the new house, I didn't read through all of their small written contents. I called CPI Services last week and they said the sales guy should have told you and they were not good in even responding. They were talking like do whatever you want to do. I even told them that I will take it to blogs and social media and they are not worried. They provide the worst services. It's like cheating people without informing about the contract details. I have learnt from our community that some of them got only 3 years contract. I am not at all satisfied with their services and I badly wanted to get out of their services.

Terrible, short sighted decision to hold customers to the fire in the final months of their contract. Congrats on getting the $400 and losing a customer for a lifetime. Additionally, they've replied on my Google review to leave the facade of actually caring about their customers. The number they asked me to call is a generic customer service line that never actually got me to speak with anyone or anywhere. Then, I called the next day and spoke with someone who said they'd have the manager Andy or Matt call. That also did not happen. They're trash. Do NOT trust your family, safety, money with this company.

I have tried to work with this company now for months. They are nice, polite and respectful but terribly inept, at least with me and my system. Let me explain (apologies for the long post but this would be a great comedy if it were not so annoying and irritating). When we go the system initially, I wanted one of the more updated panels but was told by the installer that my house could not use it because my garage was too far away. My daughter had just got a system with the updated panel and I measured the distance to her garage and found it to be a foot further away from her house than my garage was from mine so the explanation didn't make sense. I complained but CPI refused to change out my panel for less than an additional $300. OK, so I gave up on that. A few weeks later, one of our windows sensors went off without any cause and set off an alarm.

I had a hard wired system installed in my new home by CPI. I had several break ins (family member and accomplice) and the alarm would not alert the control center. A tech did come out to change the phone company in the box, but that did not help. A rep from CPI was supposed to come and check it out, but that was canceled. I kept having break ins and would call the company. They sent me notice that they were dropping me from my contract.

CPI Security is unbelievable. I bought my house 3 years ago and there was a security system installed (CPI). My wife thought that it would be nice to have this activated since we were in a new area and did not know it very well. I called CPI and they came out and turned the system on. I did not get a new system, they came and turned it on. Last year, we started getting false alarms. Two that the police came out to the house for and numerous others. We called the company and they sent out a technician. He was unable to correct the problem. Since this was a crawl space door and we cannot take numerous days off to wait on technicians, we just bypassed the alarm.

System Check | Battery Replacement. Rudi reached out to announce his arrival. He was on-time and ready for work. He quickly completed the tasks, explaining to me along the way what was being accomplished. He was very personable. I enjoyed having him service the system. I would welcome him into my home anytime.