CPI Security Systems Reviews

The technician was very nice and informative. The install went by smoothly. He knew everything and explain things very thorough. Any questions I had answered properly. Even with me working around the house he was still able to get his work done.

Ben, Did a great job. Explained why we had the failure and how to fix it myself in the future. Updated the info on my computer related to CPI. Upgraded the system with another telecommunication card. Also, tested our entire system. Very friendly. He is a keeper!

** has excellent customer service skills. He checked the entire system while he was here after he had corrected the problem w the smoke alarm. He explained that I needed window sensors on six windows very near my deck. He installed them today. Paul **, quality control field rep, came while ** was here. Very courteous and professional.

My door lock was not working regardless to changing batteries. I was constantly inconvenienced. The technician was very nice about fixing it. He changed my attitude about leaving CPI. He fixed the problem and was very patience and answered all my questions. Very professional. I would definitely recommend CPI to people. The service was great.

Thank you so much to CPI for sending such an experienced and professional technician for our installation. He did an incredible job and was extremely helpful when helping us learn our system! My husband and I have been very pleased with these services.

O’Shane ** is a great technician. He demonstrated his CPI knowledge and fully tested everything before leaving. He reviewed how to use the system. Great customer service. I was well pleased with his service. Thank you for correcting my issues.

I experienced a problem with my CPI System and could not resolve the issue by searching the manual. I called the CPI 800 number and fortunately reached Customer Care Representative Katrina **. Ms. ** was very knowledgeable and consulted another rep when she was not certain of her response. She provides exceptional customer service and should be commended!! Many thanks to Ms. **.... I appreciate a kind and helpful voice on the other end of the conversation.

Fire alarm kept going off even though we had electrician change. Jonathan went the extra mile to correct our problem and educate us as to the correct batteries! He was most patient in answering our many questions! Service beyond measure - wish all companies sent out someone like this - Thank You

Dining room tamper - Very polite. Introduced himself. Sorry I can't recall his name. Did a great job and checked everything. Also gave me info in the doorbell camera and about cameras recording 24 hours a day. I didn't choose to do that at this time but I like those 2 options and will think about doing them. Thanks!!!

I called the 800 number with questions about how to edit and update our account. Also, I requested a key fob that we did not have (never received?) I spoke with Chasity **, who was very pleasant and helpful in guiding me thru the CPI website, and answering all my questions. She is also ordering us the key fob with panic alert feature.

Jason and Ryan did a great job during the order process and installation. After a much be with many issues, it was a pleasure to work with them. Abby was also helpful during the setup call at the end of installation.

Doug ** sold me the system and did an excellent job of describing the system and explaining the different options. Darren ** handled the installation and he also did an outstanding job. I am looking forward to a wonderful relationship.

Robert was professional when speaking to me and while installing our system. He arrived on time and went over the process with us. He provided us with additional information regarding additional options without pressuring us to upgrade. After completion, Robert explained the system to us without speaking in a condescending manner.

Chris came out today to install the system. He was professional and knew exactly what he was doing, that's rare these days. He walked us through from a to b. The system so far is great. I would recommend the service.

We got our outdated home alarm system updated today! Our technician, Lorve **, did a great job installing the new equipment, testing the new system with the old and new devices and trained us all on the new system. I know the family will sleep better at night! Thanks CPI!

Barry was so great and fixed everything for us. He was able to finally complete an installation after another tech was unable to figure out how to make all the cameras work. He was very polite and knowledgeable. Thank you.

5* from initial visit to installation and instructions were given clearly. Eric went to every detail to explain how the system works. He was confident with his answers. Justin, installed the equipment professionally. All my questions were answered nicely. My requests were accommodated accordingly. Thank you for making our home a safer place to live in.

Guillermo ** is a wonderful technician working quickly and efficiently. He was very helpful in setting up my security system and going over how to use everything that was installed. I feel confident, safe, and secure and I would highly recommend CPI!

I received outstanding & professional, prompt service today. Thanks for answering my questions and being so courteous. The system works great and I feel better already. I appreciate the assistance with recommended placement and education for how to use the app. Great job!

My experience so far deals with an electronic door system that has had to be checked three times due to it constantly going off at random. The fourth call was with a rep who finally had to replace the whole door system/unit. Says this should solve problem. We will have to wait and see.

The experience with the technician was excellent. I couldn't be happier. Super friendly, he knew what he was doing and was very professional. He answered my questions even when I asked the same question several times, very respectful of our home. Chuck was very patient with me the whole time and even though it took several hours to get it all set up, it felt like time just flew by. I would highly recommend him.

We had a wonderful meeting with Mr. ** and enjoyed his demo. He explained everything we had questions about. Installation went smoothly and the technician answered any questions we had and made sure we knew how to use our new equipment. Overall, a great experience!

Chasity was very patient, professional, and efficient. She would keep me in the loop after she got an answer from the technician. She stayed on the phone with me while I test the system. She has also provided me with a timeline as to when the problem will get resolved.

I had an outdoor video camera installed and the technician was very knowledgeable about the camera I received. Every question I asked the technician Aerias he answered and he also stayed to make sure my camera appeared on my phone when they didn't show up. He went far beyond the call of duty to take care of me.

The tech was fantastic. He was Very knowledge and diligent. He explained everything thoroughly and worked quickly. The offered products sounded great and we are Looking forward to using the services. Could not have asked for better service from the CPI rep.

CPI is a great company with excellent, friendly and informative customer service. The installer who came to our house was friendly, informative, professional and explained the system in great detail. Not only did he explained our system he also gave us details and explained other possible options we could have in the future.

Works consistently. Excellent features. Quick response time. Love the live voice interaction. Had CPI for the last six years and have not had a false alarm to date. Installation was done when they said it would be and was handled very professionally and courteously.

Michael was very professional and courteous. He has a great sense humor. He came in hitting the ground running. He got everything up and running in a manner of few hours. We are greatly appreciated. He showed my husband I how to operate the system and view for electronic devices.

Very happy with CPI, however, hate your billing system. I was very fortunate to have Ms Ashley ** from your cs dept assist me. She has helped me twice and I could not be more pleased with her performance. She is an asset to your company and you should strive to keep her happy. Thank you.

After trying a do it yourself system, I came back to CPI and Chuck got me up/running in no time. Everything was thoroughly checked and I feel protected again. The only thing that detracted from a five star value rating is the thought that after paying high $ for five years on monitoring on the old contract and thermostats that wouldn’t stay online for that period, a new key fob or upgraded panel might have been a nice ‘welcome back’. But Chuck is a solid 5!

I was very please with the tech Stephano ** who worked on my security system. He took his time and explained to me what the issues were and took his time to ensure they were resolved correctly. I would recommend CPI to all my family and friends. Great job Stephano **!!!

Andrew did a great job! Extremely professional and experienced. He took the time to explain and demonstrate the features of the system and set up the account. We are happy to be protected by such a professional security company. Keep up the great work.

Mr. Darryl ** is a great employee of CPI and I do understand CPI should consider getting more people like Darryl. Customer service has lots to do with the prosperity of a company. Before speaking with Mr. Darryl ** nobody else was able to help me and I do not think I had to go through this struggle. Again, thank you so much Mr. **.

Ms Katrina ** was very professional. Courteous knowledgeable and patient. Can’t ask for better customer service help then what I received from her today. What a great asset she is to your company. It was my absolute pleasure to help by her today in such a wonderful professional manner especially when it’s not that common these days when dealing with customer service representatives. Thank you to her and your company.

Courteous and professional. Great experience. Jacob explained everything perfectly and had great insight on equipment that we didn't need. His candor was very much appreciated. My family feels safer already. Excellent equipment and cleaned up after himself. I would recommend to a friend.

Cynthia, when I asked for help with username and password, was very gracious and stayed with me until I had all questions asked. Very helpful, explained in detail, and I know I can depend on her for help. Seldom when dealing with customer service, do I get someone as courteous and helpful as Cindy. If I have another problem, it would be my hope that I could ask for Cindy.

I called on a Friday night & had the pleasure of working with Katrina **. Katrina tried to resolve our issue from the office rather than just push an appointment on us. The problem couldn't be resolved remotely and she actually phoned us back later that night to confirm the details of the appointment. I appreciate Katrina's commitment to the customer experience and enjoyed speaking with her in general. Good hire CPI!

My experience with customer service rep point of contact was prompt, courteous and very professional. She handled my request with the failing hardware components to my great satisfaction. Scheduling a service call was managed with ease. Unfortunately, the hardware components don’t stand up too well...

Our service technicians were very humble and well-mannered. We had a great experience with these guys installing our CPI Security System. They answer all questions and were very clean. Thanks so much to the guys. We would really recommend all our friends to use CPI Security System. Athough we've only had it for a few days it has worked great for us so far.

Everything was absolutely perfect: the equipment, the installation and the service. I've had service from several home security companies over the last 20 years. CPI is by far the best! Great products and superb customer service. I'm very glad I switched to CPI.

Had the pleasure of having Brian install a new CPI system. He was on time, courteous, and took the time to talk through every decision we made! Would recommend him to all my friends and look forward to him coming back and servicing our new system!

I missed a call placed to me by CPI. When I called back I talked to Katrina in customer service. She was very helpful also very polite. With lots of companies great customer service is a thing of the past. More people like Katrina is needed to give customers a pleasurable experience when helping with their questions and concerns.

I had a problem with my backdoor setting off my alarm several times starting back in the winter and customer service indicated it was probably because it got very cold that night. After it happened a couple more times, I just stopped using it. So, it is warm now, so I turned it on earlier this week and during the day it happened again - police and all since I was at work.

My experience with CPI has been nothing but wonderful! Doug **, Sales Rep, was able to identify my families specific needs and offer a package with equipment that works for us. The installation was smooth and their follow-up was appreciated. I would recommend CPI and Doug to friends and family.

We have been with CPI for about 10 years. We have had also nothing but great experiences with the company. We upgraded our system today and the tech name Brad was very knowledgeable and motivated. We had a great experience and would recommend CPI to all our friends. Thank you for the great service!

I thought I had recently seen an ad for $39.95/month and I pay $49.95/month. I called and not only did they decrease my bill to $39.95/month, they also changed my rate to $19.95/month for the first 3 months. Thank you for helping me lower my bill!

Thank you for sending out a technician who was thorough and great to work with. Tony arrived promptly and completed the job to my satisfaction???? He checked and rechecked everything and provided detailed instructions on how to use the system. It was quick and easy, I will be sure to recommend CPI to all of my family and friends.

The service three ladies in your Customer Support Dept gave me was Superb. They spoke quite clearly and were very knowledgeable in handling my problem. And, I am not even your customer but POA for my brother in law who is. I needed to get his system running properly while he is ill. Chrissy and her coworkers directed me where I needed to go and my service appointment is made and will be handled promptly. This was the best Cust Service I have ever received from any company I have dealt with.

Just wanted to drop a line about our experience with CPI and an employee of theirs Doug **. We have enjoyed all of the features of this security system including the medical alert watch. Doug spent quality time with us. He was patient and very knowledgeable when describing all of the new features that CPI offered.

We love our CPI system and we love our guy, Doug **. He’s always available if you have a question and always ready to help. One time our lock was not functioning correctly and Doug actually came by to look at it and help. Thankfully, nothing serious, just needed to change out the battery. I highly recommend CPI and Doug **!

Sean was an excellent tech!! He was very knowledgeable and extremely friendly. I never felt uncomfortable with him because you never know when you’re letting a stranger in your house. He ran a full system scan and checked all of my contacts as well as any other features. Sean was top notch!!

Doorbell Malfunction: Chris ** was very nice and understood what was needed. He took care of the issues in a timely fashion and very professional! He made sure that everything tested out good and that there weren't any further issues! He was outstanding!

This company has showed great concern for my family's safety. From the very start Doug ** the sales guy was fantastic and very professional. Installer were also very professional. You can tell a company that invest in professional training and CPI is one that does. Thanks again for everything as I feel safe knowing CPI has me covered.

Motion Detector Chime - Cynthia ** called this morning (first thing) to schedule an appointment for me. Cynthia, was by far, the most pleasant person to talk to and helped to schedule someone to come out to help me. Thanks for all of your help.

The tech was very knowledgeable in his work and then the quality control man visit to make sure I was comfortable with CPI. I am very satisfied. I will be referring others to CPI. Thanks and please keep up the good work.

James was very professional and very helpful throughout the whole process; even down to playing with my little dog. :) He thoroughly went over every detail and ensured that I was comfortable with working and understanding the new system. I highly recommend him!!

My experience was amazing! Jerene was exceptional working with, as he showed up promptly, was very polite, informative about everything that he was doing, and also consistently informed me of his progress. What I appreciate the most is that he involved me in the decision making, and gave me options on where I could place the cameras to get the best view of the areas in and around my house. Furthermore, he delicately drilled into the brick from the back side of the house and the camera was well placed, without cracking the bricks. I truly appreciate his customer service and work ethic! I’ve already shared his name with my friends and family, so they can request his services when calling CPI. Fantastic job, Jerene!

The technician upgrade the entire CPI box to allow for wireless usage of the CPI alarm system. The work was performed efficiently and the security system is working now without any issue. This new upgrade will also allow me to monitor my home via the CPI app.

Brad ** was both professional and courteous and made the experience perfect in every way. If I could rate more than five stars I would give him an infinite amount. We have had a lot of contractors during our move and Brad was the best!

Sean has been my technician the last two times for my alarm system. He installed extra equipment at my home yesterday. He is always knowledgeable about the products and services. He is always helpful showing me how to use my system on home panel and phone. He is an excellent employee for CPI to have as an employee.

I contacted customer support to see about having a garage door opener added to my account. The lady that I spoke with was very familiar with the product and very helpful in adding the product to my account. She also discounted my account for 3 months as an effort to show customer appreciation.

Upgrade system from landline to wireless. Brandon was very professional and polite. Focused on what needed to be done which was a fair amount of work since we had our system installed in 2005. When he was done he left the house spotless.

Jay was on time and quick with the installation. He made me feel very comfortable. He was very friendly and knowledgeable. He made this a great experience. I would recommend CPI to anyone looking for home security. This was a quick easy and great experience. I am very happy.

This morning I called and Cynthia from CPI answer the phone. She was extremely helpful with helping me identify the low battery and the type of battery that needed to be changed. She was extremely kind and helpful.

Installer was quick, detailed, professional, and knowledgeable. I will recommend CPI in the future. He was able to provide excellent service. Initially I thought I would have to conceal the wires, but he was able to do it for me with no problem or issues. Great work.

My service technician was very helpful in all aspects of the installation process. He explained to me the reasons for adding a sensor or glass break and how each item would benefit or not benefit me in my home security. He is very knowledgeable.

Mr. ** did a great job installing our new security system. He was so precise with his job, very patient with our questions and respectful. The only negative point was the time we waited for him to show up which was not his problem. The company should have been more careful with scheduling appointment times. We were scheduled for 8am and he was at our place at 11:45am. Other than that, we had a great experience with Mr. ** and we definitely give him a 5 star!

We suffered a break in at our home. The alarm helped prevent the intruder from getting anything but we needed an upgrade. The CPI representative (Earnest **) that handled the original installation promptly returned our call and was able to come by less than 24 hours after the break in. He was extremely helpful and responsive in guiding us through the upgrade. The tech that installed our cameras (Brad) worked tirelessly to resolve the Wi-Fi issues we had. He could have left us with a system that was less than perfect but he was vigilant and we ended up with an excellent camera set up. When you have suffered a break in it is a great help to know people are willing to do whatever it takes quickly and competently to restore your peace of mind. Our experience was first rate.

Great service and glad to be a part of CPI. The worker Paul did an excellent job and I look forward to staying a part of CPI. Thanks to Paul for the Great Installation. I heard a lot of great things about CPI. Thanks to the CPI team and special thanks to Paul.

The operator that assisted me was kind and patient and went over and beyond to meet my needs. I had a couple questions outside her scope but she either found the answer or was more resourceful than the previous operator I was transferred from. Stupid that you don’t offer discounted rates to customers on home automation items eventually this will lead to the company being dated and eventually lose business. Home automation is becoming more cost effective and multiple friends of mine are just waiting out their CPI. Contract to jump ship.

Jerene was great!!! I arrived on time, explained everything that he was going to do, and was always professional!! I was impressed and pleased with his service. I am usually disappointed with installers because they arrive late and are a mess. This was not the case today.

Had install done on 06/04/18... Installer Johnny ** did an outstanding job, fulfilling all my request to have myself and my home secured by CPI Security. I will be recommending CPI to all my friends. Thank you guys for all you do!!!

Katrina, conveyed her confidence by patiently walking me through the manual overpass, how many time I will need to repeat this until, the alarm was silenced. She kept me online as she tried to accommodate my request to set-up an emergency appointment for the next morning. She explained what she was doing, and offered to assist me setting up a more definite date and time for a scheduled visit. Throughout the call she remained professional, patient, informative and very very pleasant! Thank you for offering the customer an a glimpse of how customer service used to be.

Recently, I Purchased a new phone and needed help in installing the CPI App on it. I called to get help for installation of a CPI app. The young lady I spoke with was very helpful and I now have the CPI app on my new phone.

Stephon ** did a great job. Very thorough in explaining everything. Very knowledgeable about what he was doing. Great install service overall. The price is a little high on the monthly fee. It would be cheaper to buy all the equipment and utilize the same service from a different company. Looking forward to evaluating the monitoring product long term so I can understand if CPI adds value for the additional cost compared to competitors.

Jerene was awesome and very professional. He was knowledgeable about the system and where to put all the sensors. Would definitely recommend him and CPI. He was prompt and thorough. He explained how the system works and walked us through each step.

My technician was awesome! Jay installed my door locks and camera professionally and he was very friendly. I would recommend him to friends and family. He also showed me how everything works through the app. Again, he was very professional and polite. He was also on time to the appointment which was also very nice.

I called into CPI to request a copy of my contract certificate for my insurance company. I expected to be on the phone a long time and transferred many times but Ms LaSaundra ** was extremely courteous and met me at my need and assured me my request will be taken care of. A magical experience!

Service was efficient and professional. Service tech was very knowledgeable and took the time to explain how new system works. Service tech was on time based on scheduled appointment time. Little concerned with thermostat as it's not working the way I believe it should. However, service was great and looking forward to great security service.

I have talked with customer service several times in last couple of years. They have been very helpful giving me directions how to change console pad if I couldn't figure it out. Also, I like CPI security in that if alarm goes off, they check and allow the homeowner time to cancel alarm if it's a false alarm before sending someone out. I also like when voice alarm tells you where alarm is going off/what area it is.

The technician was very knowledgeable and very professional and he performed the task in a relatively short timeframe. I would CPI recommend to a friend. He explained the problem and recommended the best course of action to resolve the issue at hand (Dysfunctional Camera). I am pleased with the work done.

My sales rep was misleading did not tell me I had to buy a box for $300 to get 24hour recording. One camera has been offline since day 1. I was supposed to pay $11.18 for prorated charges they debited $118.18. I called in they said they would call back. That did not happen. It took several reps close to an hour to figure out they overcharged me. I was told they had the auto alerts to arm the system that is not true. Bad Bad Bad. The only constant thing I have heard is you only have three days to cancel! All of this in less than I week. They offered credits but will not let me cancel.

Our technician, Guillermo, was amazing. He was courteous and professional. He explained everything very thoroughly and helped us to decide what security option would be the best for us. We are so pleased with the experience we had with Guillermo and would highly recommend him to future customers!

Sharelle was so pleasant. I could tell that she was smiling simply by hearing her voice. She helped me pay my bill and when I asked her a question about setting the alarm, she knew the answer to that as well. Wonderful customer service.

The response to my request for service had a very quick turn around, within 24 hours and I truly appreciated it. The service technician was very help and respectful during instillation. We had a true dialogue, he would ask questions to make sure that I understood the process and how the equipment worked and well as gave me materials to read on the system he installed.

Technician Justin was Punctual as a matter of fact very early for installation and very respectful of my home by removing his shoes and cleaning up thoroughly when finished. He was very courteous and very knowledgeable of the equip and took the time to explain in detail what he did and the proper operation. He even made suggestions I never would have thought of on my own and recommendations for my individual concerns. Happy with placement and workings of equip. He left me feeling very safe. Have recommended CPI in the past and will continue to do so to anyone. I’m happy with their equip their response time and their customer service.

Chris was awesome! Very polite. Asked for my input on everything and offered suggestions when I wasn't sure. Thoroughly explained his thoughts behind it. We added a couple of more sensors and I felt no pressure from Chris in doing so. Was very efficient during the install. At the end was very comprehensive in explaining all the functions of the system and answered all my question. Just first rate and totally professional!!

Great orientation... so happy I got the service. The tech explained everything in detailed and showed me how it worked. I really like the keyless entry feature. It’s nice to not have to pull keys to open your door. Great service.

Karen of CPI provided assistance with cancellation or transfer of service due to move out west. She was very helpful and courteous. Good customer service indeed. CPI has provided great service through the years. Friendly, accommodating. Effective monitoring, peace of mind.

Grace ** was simply amazing. I have never had such a friendly and supportive customer experience. Placing the order and getting the system installed was a very pleasant experience. Even after all is done, Grace was there to help when I needed support a few weeks after the installation. I'm very satisfied with the system and feel that my money is well spent. Above it all, Grace was the difference maker. I will strongly recommend her to other customers and I also recommend CPI Security.

My sale activity was between Paul ** and James **. Installation was completed by Brandon ** and Rodney. In each case the treatment was friendly and professional with a attitude of total care for the customer. I am happy with the system and the experience with sales and the technicians.

First time with CPI. Stephano ** was great and installed everything in a timely manner. He then explained it all in detail and was a joy to work with! We are happy with everything and I would absolutely recommend to friends.

Mark ** and Roy ** were absolutely amazing! Their technical savvy helped conceptualize how I wanted my security systems installed. Mr. Roy ** also left a lasting impression, he had no problem walking me through each step of how to operate my new security features. Will recommend CPI to everyone I know!

I have been with CPI Security for over 18 Years and when I called my issues in with my Thermostat CPI sent Danny ** to fix my issues. But he did more than that he replaced my Thermostat then fixed the CPI door lock and then tested all of the sensors in my house from upstairs to downstairs and what a great job Danny did for me and my family. No other technician that came to my house in the past never did what Danny did for me today. He was a fantastic CPI Spokesman for the company that I have been using for the past several years. Danny was the BEST technician I ever had and he took great care of another CPI customer.

Video cameras: My kitchen keeps going in and out, it took them awhile to figure out why it wasn’t connecting, blamed it it on Spectrum, ask for a day account of the bill, didn’t get that. I expect it to work all the time.

Guillermo was extremely patient sorting out the problems. Not one wire from our previous alarm server was labeled and there were a lot of wires since many windows were armed. Always professional, neat, and worked around us seamlessly. It was a very long job. Took two nights and one afternoon. We were happy to have him as our installer and, I imagine, he was happy to see our house in his rear view mirror!

The Installer did a terrible job. In fact, we don't want him back at all. They have been out today making the 6th time. If I hadn't had such great service, I wouldn't have even bothered switching companies. Jeff did an awesome job cleaning up Robert's errors.

I was told by my company to reach out to Matt **, he was professional and got back to me right away. Within 2 days of the call we had met and had set up the contract. My next appointment was with Damon 3 days later, which was great as well. I cannot say enough about Damon, the job he did, and his pleasurable demeanor. Damon was at my house for a while and then had to return since one other item needed to be set up, my fault, not his. The whole process was fantastic and I cannot thank Matt and Damon enough.

You service person Mr. Stephano ** is very courteous and helpful for me to understand for the new system. He is very neat and organized. If I have a chance to hire, in any business, he will be the one to be chosen first. The new system, I like very much. CPI is always good to me. Thank you.

Darien ** was an excellent at the installation and taught all that we needed to know about the system. Thank you. We would highly recommend CPI for everyone. We will spread the word to our Family and Friends.

I am very impressed and pleased with CPI and Joe for the resolution of an installation accident. Joe was very thorough and tested my system while here and found a problem with my WiFi and two way that I was unaware was an issue. He was quick to set up a service call the next day. Great customer experience and appreciate Joe’s help and professionalism.

Chris ** was a wonderful technician. He was professional, worked in a timely manner, and left the place clean and tidy. He went above and beyond in making sure that every aspect of the system including the key fobs were working well. He did not simply focus on upgrading the system, he was very thorough. And that was truly appreciated.

My installer (Brain **) did an excellent job. He was courteous and patient with questions. He made me feel comfortable regarding the product and service I was receiving. My Sales experience was going well until my wife advised me. She asked a question and the sales person came off a little rude.

Todd was Excellent. You came in and demonstrated a professional disposition. Was very knowledgeable About his job. He answered all my questions. And even empathized with me that I had to install a ceiling fan while he was there. I would strongly recommend him to a friend.

Our technician, Morales **, was very polite and was very helpful in teaching us how to learn our new system. Very patient with me as I am not technical savvy. He appeared to be very well trained and had a great understanding of all we needed four our home. I would give him the highest rating.

The technicians arrived on time as scheduled. They did an excellent job. Worked quickly and efficiently to complete the job. They went over all the details of the system. They went over the operation of the touchpads completely. They cleaned up after themselves. Great job.

Thanks so much. David ** was incredible... very smart and respectful... a very clean install. Our place was cleaner when he was finished. David went over all features and answered all of our questions. We feel very secure. Thanks again.

Refreshing... This is the way that I would describe my entire experience from start (Candace **) to finish (Andrew **). It is simply refreshing to know that true customer service still exists and that it is a priority that CPI seems to value. I would also like to give an extra acknowledgement to Andrew. Not only did he come in and install my system just as I wanted it, but he also left everything clean and provided me with invaluable assistance on where to put my furniture. :) Furthermore, unbeknownst to me all the while he was working upstairs the AC was not on, on the upper level and it was HOT! However, he never complained and even when I realized what he had been dealing with, he still smiled and kept moving forward. CPI, hold on to these two, they're doing great work for you. KUDOS!

James did a great job upgrading our system. Our current internet speed wouldn’t handle additional cameras, so he graciously worked with their HQ and swapped a camera for an additional door lock/pad. He was on time and finished as expected. Very courteous and professional.

What a wonderful experience we have had with our salesman, Dugan **, and our Installer, CJ! Smooth and effortless are my words for both! Dugan came to the installation and CJ was very nice, they both made sure they explained everything and that we had no questions before they left. Loved that they cleaned up everything they messed up! Couldn't have asked for a better experience!

My technician Greg was fantastic. He was very knowledgeable and worked at breakneck speed to get my system installed. I can’t speak highly enough of how professional he was. He walked me through learning how to use my new system. I feel very confident in using my new CPI Systems and will sleep better knowing my home is protected.

Mitch provided absolutely outstanding customer service. Despite numerous challenges, Mitch found ways to knock down barriers and provide an excellent product. He was also extremely polite and courteous. I would recommend him to anyone. He was a great representative of CPI.

Danny **, was truly a professional and covered all of our issues one by one. Very happy with our service with CPI due to Danny. He tested all of our systems and replaced what needed replacing and made sure everything was in working order prior to leaving.

Excellent experience! Steve spent a considerable amount of time with us to assess our security needs and to offer/discuss workable solutions. The install team was efficient and spent a good deal of time explaining our new security system and how it works. We really appreciate how much time was spent with us to ensure we received a system that was truly tailored to our unique needs. Highly recommend!

Guillermo ** was excellent. Both technicians were very responsive and personable. Highly recommend his and CPI's services as they took excellent care of me and my family, spent multiple hours at my house explaining the system to me, and showed me how to work the system.

Jay is an excellent representative for your company. He is friendly, courteous and knowledgeable. It was a pleasure having him as the technician installing our security system today. He should be commended for his customer service and technical skills. Thank you Jay for making today’s installation such a pleasant experience.

After almost 12 years of being a CPI Security Customer, I am still amazed at the exceptional customer service and timely response my family and I receive from CPI. I just upgraded our security system with the friendly & professional assistance of CPI Employee, Brittany **. Thank You CPI!

I asked for a survey today because I feel like when you get good customer service especially over the phone the person or people need to be told and let their boss know how well I was treated because I work in retail and I love when somebody tells my boss that they were happy with my service and how I went out of my way to save them money, help them or whatever the case might have been. So I asked Christalin “Chrissy” ** if I could send a survey in for her and how awesome she was to help me with a simple question about getting a video to the police department that turned into her listening to a small story about the situation and she didn’t have to listen to me but she did, and that may not mean a lot to some people but it definitely did to me.

Camera not connecting. Robert was very prompt and courteous. The problem was with Spectrum Community Solutions equipment, so having to call them to resolve issue. Robert ran a check on my system since he was here to make sure everything was running properly. Would definitely recommend CPI to family and friends.

The guy that help me select the right alarm for my home was awesome. The technician was excellent in installing my alarm and showing me how use it. I would recommend CPI to my friends and family in the future.

Your technicians were very professional and friendly and exceeded expectations. They gave a courtesy call ahead of time and arrived in a timely manner. They walked me through the issues and even fixed some things I didn't know had issues.

Rhonda ** is the best security consultant ever, she is always available and takes care of your concern and issues. She makes you feel like part of the family. She addresses your problem quickly and efficiently and always returns your call.

Excellent service and went over each detail step by step. Very knowledgeable about his craft. Even though my internet service wasn't available at the date of installing, he covered what needed to be done once I did have services. I would recommend CPI security system to anyone that's asks.

Rhonda ** is very attentive to the needs of her customers; she is responsive and professional. She does what she says, attending to the big and little details. Having the system helps me have an extra measure of comfort with fire, police or emergency situations. The customer service from CPI has been excellent and professional.

We were having issues with our main office front door not staying unlocked during business hours. Our CPI account tech, Mark **, came by to troubleshoot and reprogram. He checked in the next morning to see if all was well, and when I indicated it was not, he advised that he would work me into his schedule and see if a controller was bad. Kudos to Mark because he came prepared with a new controller! He did a thorough check of programs and product several times before acknowledging the controller needed to be replaced.

I have used CPI for years & have never been disappointed. The level of customer service and product, is second to none. Damon, the tech that helped me today, was beyond helpful and courteous! I will never use another security company.

William came out to our house, yesterday, to fix a bad sensor. We were blown away by his professionalism, knowledge of CPI, and overall top notch customer service. He went above and beyond making sure that every door and automation we have was working properly. He took the time to make sure we knew important system features (that we're not explained to us when we initially had the system installed). He was patient with our many questions and answered them confidently and in the most friendly demeanor. We never felt rushed.

WE had the system changed to wireless which required replacement of the board. Our technician was Keith **. He did excellent work, cleaned up after the work, and explained in detail all the things we needed to know about the new system. Very satisfied.

Installer Justin ** was extremely helpful and courteous. Explained equipment and years and made recommendations when necessary. Was on time and was very helpful and the installation and changeover of my system. Due to the death of my father and the relocation of my stepmother and difficult time it was so nice to have somebody help me and moving things forward. There we go.

Billy, the technician from CPI, was professional and very helpful. He was able to diagnose and remedy the problem with our garage door quickly. They also updated our thermostat, which we had some concerns about and made sure our sensors and alarms system was functioning properly. It was nice to have preventive maintenance along with the repair. Thank you!

A top notch company with outstanding service. CPI provides peace of mind to my family and I... from security, to whole home automation. Their app is easy to use and their customer service is helpful and knowledgeable. Great experience. Great company.

I switched my security service to CPI for a better service. From beginning to end they were professional and explained everything from equipment to install monitoring service. My system was not an easy one, I live in the middle of nowhere with low signal. But the tech knew what he was doing and made where I didn’t have to have any extra equipment or an antenna on the side of my house. Also eliminated the siren/speaker on my wall. I am now able to take my old one down and patch the hole up. Also the system is better than my old one. Less buttons to arm and disarm.

We had an excellent experience with Keith as our technician. He took the time to explain the system and gave us detailed explanations of his work and how we should best set up our security. I would recommend Keith without reservation.

Mark and Cameron installed three new security cameras and connected them to the existing in-touch application. This involved Mark creating a design and then the two of them working together to add the hardware and configure the application to recognize the new camera.

Had a great experience with setting up our new account over email since it was difficult for me (with work) to take phone calls. Jason ** was very accommodating and professional. Helped me in any way he could. Thank you.

Had a problem with one of the components in my system and Billy came out soon after reporting the problem and he was fast and very professional. Highly recommended!! Now that this problem has been resolved I am very pleased with my entire system.

Quinton is The Man!!! He was one-time, very professional, and very knowledgeable. I would definitely recommend Quinton to a friend or family member... regardless of which home security company he worked for. It's only been a day since our system was installed, but it's working perfectly.

The services provided today by Jason was excellent. He provided thorough information and explanation of product. He took his time and walked me through step by step to ensure I understood the product. I would highly recommend Jason to other potential customers.

Damon was super helpful during installation and everything is up and running perfectly! He explained everything with great detail so we fully understood how to operate the system. We are very happy with the services so far and would recommend CPI to our friends and family.

Tony is very knowledgeable, kind, friendly, and amazing at what he does. I had a wonderful time with Tony as not only explained the systems, the process, but offer friendly tips. He is an employee that knows his stuff and does his job well and efficiently.

Richard was doing an excellent job in installing a new camera and glass windows. He advised me with new features in detail. As a good technician like him, he deserves a raise from company!!! As customer I am quite happy with what CPI has offered me with the upgrade. I will spread a good news to friends. It's highly recommended security system in town.

I initially called CPI based on a recommendation of a long term and pleased consumer. I could not agree more. Each person that I have encountered has been extremely professional, courteous, knowledgeable and patient. From my very first call to the initial sales consultant, the person who scheduled my tech, the tech that came to the home, and the customer care rep that assisted and walked me through my first day of using the panel. Great value, great service and great to know they are just a phone call away. CPI exhibited a sense of urgency and was able to set my home up quicker than I imagined. I will be able to sleep tonight with peace of mind thanks to CPI and the great staff/team they have there.

Courteous, professional and a pleasure to have in my home. Got the job done and explained all the details. I really appreciated his work. He deleted the old thermostat and old profile and made sure only the new one was connected. Checked all my devices and answered all my questions. Couldn't have asked for anything more.

My tech Greg, was very knowledgeable of the install and equipment. He took time to explain the product and its functions. He also made me feel very comfortable with the equipment and use. I would recommend Greg to anyone! I am very pleased with CPI!

Mark ** has worked on at our facility (Grace Communion International) several times now. Just wanted you to know he has done both quick and superior work every time. I don't normally say this, but he has been awesome! Thank you for sending him our way!

Rhonda did a great job of selling the system and made my mom feel comfortable with a security system for the first time. She loves the added sense of security. I would highly recommend Rhonda for any business or home security needs. She takes a bite out of crime!

We own and operate 2 bed and breakfasts and 6 vacation rentals and we use CPI at each for both security and for keyless entry locks for our guests. We've experienced intermittent technical issues of late and have had to call techs out to troubleshoot. While they seem knowledgeable and were very helpful once there, it took almost a week for someone to come out in person. With an account of our size and the amount of properties and locks on our system, we were expecting a higher level of service, especially given the fact that when the system goes down, we have no way to secure the properties or our guests and their belongings.

We moved into our home in August 2017 and the builder uses CPI. We were happy with the consultation and the installation of our system. Our representative was very professional and answered any questions we had regarding our service and our billing. I really like the weather alerts that the system provides.

I just want to say “thank you” to CPI for giving me a peaceful state of mind. Thank you for protecting my home and being there while I can’t. You guys are a trustworthy company and I’m glad you are a part of my everyday life.

When my relationship started with CPI this person who assisted me with set up. Told me he would be my personal customer service agent. When an issue came up, I called several times and he never followed up. The concept of having a personal customer service agent for future service needs in the future was really appealing to me as a new customer. Overall I've had no major problems with the equipment or monitoring. However, they one issue previously doesn't leave room for a lot of confidence in your organization. Thanks.

LOVE CPI! I have had nothing but excellent customer service in the 5 years that we have been customers. The operators & service reps are always nice and friendly. Any service required typically occurs within a couple of days & always done right the first time!

System works excellent. Always feel secure home or away. System offers many features. The most important is being able to see who is at the door before going to it. Which gives the opportunity of answering or not. Happy with the system. Would recommend to family and friends.

Follow up was great, kind and willing to call back the installation was great, glad we already had CPI. It made it a lot easier. Customer services has also be quick and very helpful. I would and told all my friends. If there is any way to lower the price I think more customers would be willing to switch.

We replaced our old security system with CPI after we were broken into last July 2017. The installation went well and are very satisfied with our system. My wife recently retired and feels much safer because of our security system. Highly recommend CPI.

Not much different from any other security company I suppose. Alarms go off periodically for no reason. Batteries, sensors replaced, still continues. Others have installed motion detectors with no issue with our animals, but apparently not the case with CPI. Was told could not do motion detectors. But, at least you do call when the alarm goes off!!

The technician who installed our system was knowledgeable and explained to us how to use it to best suit our needs. He even gave us some ideas of things to make our system even better.

The technician, Lamar, is awesome! This issue is inferior quality with the doorbell video equipment which fails to provide adequate and consistent performance. It’s also ridiculous that it (doorbell camera) is only viewable on your mobile device whereas all others (cameras) can be viewed on-line. Lots of other issues!!