Cove Reviews

Cove seems more affordable and less intrusive. I feel like I've gotten a really good deal with them. Everything seemed like it was really easy to set up once I talked to somebody in customer support. I tried to do it myself and it was a little hard, but once I talked to somebody, it was simple. It's good for what I need and has good quality. I live in a small apartment and I don't need anything super secure, so this is perfect for me. It's worth the money.

One of the things I love most about Cove is that they don’t require a contract. It’s great because it gives you the flexibility to choose whether to pay for the service or not. I actually first found them online and the professional-looking touch screen really caught my eye. It definitely doesn’t look like a cheap unit.

I went with Cove because of affordability. The products and the cameras are extremely affordable. Ordering and setting up the system by myself were simple. The software is a little lackluster, but it completes the job. The customer service is spot-on and easy to get ahold of.

My experience with Cove has been good. I went with them because of the cost and that they are DYI. They're pretty informative if you had a problem. Getting everything installed was not bad and the features offered are industry-standard. The quality the equipment was excellent. But, I thought it could be a little bit better with the self-service part as it is not as intuitive as it could be. If they are going to be truly DYI, they could go and make the instructions a little more detailed with a few more pictures.

Customer service is good and installation was fine. My biggest complaint is with the equipment. When I'm out of the house, I can close it out. I can turn on the notification that I'm away and then it triggers if somebody comes in or something happens. But I don't feel like the equipment is very reliable. My outdoor cameras, even though they're solar-powered and in a very good position, they run out of power. Even though the doorbell is connected to power, it broke. It just stopped working one day. They did ship me a replacement, but it's unreliable for me to keep replacing that every time it breaks down.

Cove is affordable and easy to assemble. I wanted security for my family. I have kids, they open doors, so I wanted to secure all the doors and the windows. They sent the equipment, I installed it myself and it’s been good. But there was a time when it malfunctioned. My wife often forgets to disable it when she goes out and one time it didn’t go off, and I didn’t receive any notification. But the other time, it did go off, and the police were already there when she got back. I have the app on my phone, but the connection is slow. Maybe because it’s solar powered and it doesn’t have enough charge, I don’t know. But, the payment is good and I would recommend it to friends.

Cove Home Security was ranked the best for seniors and that’s why I signed up. I ordered online and that was very easy. I had my son do the installation, which was also easy. We did have to call, but they walked us right through it. Customer service was very good. I'm happy with Cove. I would recommend it. It's nice to have the choices as far as the features of the system.

I purchased a system for my new house in January. Based on my 2 months of experience with this company, they seem very unprofessional, the system is unreliable, and their agents are not knowledgeable. My system includes a handful of door and window sensors, a leak detector, a doorbell camera, and a solar camera. The camera and the doorbell are both Eufy products. You can get monitoring and everything else with Eufy, so it's weird that they allow Cove to sell their products for their system. And just as a heads up, Cove is marking up those Eufy products by a lot. If you purchase the same doorbell or solar camera from Eufy directly, it's a good bit cheaper. I would have checked before I added them to my Cove system, but I didn't realize Eufy was a separate company.

I have had Cove for 2 years now, no issues. I recently upgraded to the new panel, hub, and APP and now nothing but problems!! My cameras are almost always not showing up, no recordings or they show that they are there but they just won't play, I had to rename cameras MULTIPLE times before the name would stick. I cannot keep my cameras on my dashboard on the app, I have to add them everytime I pull the app up for them to show up. It's basically useless with the new system. Called customer service and she was nice enough, but no help whatsoever other than trying to say it was my Internet speed. Not sure how that affects the app deleting my settings every single time.

After writing the review, I was contacted by a rep from Cove. They made it right by upgrading my system, as I requested initially. I have two systems and they did both. They did use my funds in my Cove equipment account, so ultimately, I did pay for the upgrade technically. The rep that called me was sympathetic to my situation and seemed quite familiar with it. He made the phone upgrade part easy. Once I got the equipment, the system needed to be upgraded and that required an "Unplug" for 24 hours. I wasn't thrilled but I did what needed to be done. The rep said she would call me in the morning to finish, but never did. I ended up calling them and got the system installed.

I had a security system before and it broke. I did a little online research and found Cove. My experience with them was absolutely amazing. The performance of the system was wonderful. It works, it's simple. The app is awesome, it's easy to set up and easy to use.

Cove works well, but the failure rate is extremely high. I got 15 door switches, five failed. It's actually 33%. The bases worked. But then the extra siren failed. Of all the items that I got, the failure rate was in the 30% range.

My son bought a Cove home security system for me. My husband died and I’m alone at home. The service package they gave was rather complete. I am totally satisfied with it. It was installed by my son then we went around the house and he showed me where he put each one of the alarms. It was really simple to put together the system. The one I have includes a remote. Now, that I'm used to it, the system is like second nature. I turn it on when I leave and turn it off when I come back.

What made me go with Cove was the easy installation and easy process. Everything was one, two, three. So far, I think the features and quality are good. The cost is also good, and that's a good price point. Ordering was easy, but when they sent it to me, the box came without my Ethernet cable. So, it's not fully set up yet. I'm waiting for them to resend me a new box.

I like Cove’s ease of installation. It’s very easy and straightforward. The quality seems okay. Some of their stuff is a little expensive. But other than that, it’s been decent. I'd recommend it.

I like the monthly fee and the do-it-yourself system from Cove. I have more control on myself and do my own installations rather than have somebody else come and do everything. It came with the instructions. And some of them you had to download their application to your phone and follow the instructions there. They were pretty straightforward. I also was able to customize, so I ordered the things that I wanted. It was fairly easy because I'm a techie.

I kept seeing Cove and it looked like a good deal. So, I went with it. I chatted with someone recently with regard to my touchpad not working. She was taking forever to respond and once I got it to work, she said she sent out a new touchpad. I told her to cancel it and her response was she was going to do it but was dealing with several customers at the moment. However, the touchpad was delivered to my house. I haven't opened it yet, so I don't know if there's a return label inside. I had better customer service experience on the phone than I do on the chat.

Although I would still give a negative review to their outsourced customer service, I am now satisfied with their in-house customer service for resolving the entire situation to my satisfaction.

I've had Cove at two addresses for the past 2 years. A total of 13 cameras, sensors, smoke alarms and key fobs for both locations. A few glitches over the years, including the app having a hard time going back and forth to each account, a fire alarm that has False readings and a doorbell that won't connect. But today was something I never saw coming.

The security system and indoor camera are working. About 3 weeks ago my outdoor cameras went offline. I called tech support and was told they were working on the problem. They told me to connect to the Kami app in the meantime... Only the ac powered camera works with the app. Kami wants a monthly fee for cloud service, it was free with Cove.

I have had Cove for several years. The first system was ok but they upgraded to a hub and touchpad system. It has not worked well at all. The touchpad will not connect to the hub so it is worthless. I can use it with my phone sort of. If I come in and try to disable it with the fob it still sends an alert. If I use the phone before entering it does work.

Initially, the monitoring fee was around $15 a month, but it quickly rose to $20 and, as of today, it's now $23. **Pros:** - **Setup:** The system was easy to set up. **Cons:** - **Coverage:** The single base station doesn’t reach far enough for larger homes. - **Reliability:** I had multiple false alarms with my smoke detectors and often didn’t receive notifications. - **App Functionality:** I expected to see which alarms were triggered in the app, but it seems either that feature doesn’t work, or you have to pay more for it.

I purchased Cove for my new home in Sept 24. Since that time, it took some time for all my equipment to come. Once set up the system wasn't working correctly with cameras. I had to call tech support to reset everything. Once the 2nd camera came it still didn't allow me to see when I'm away or caught the motion of people coming in my yard. So I called again to reset the system. Now it seems like I'm resetting my cameras every other week. I keep paying for services that doesn't working properly for a full month.

I do not know how this company can survive, the customer service and quality of the system are terrible. I am currently shopping to replace this system that I have only had for 4 years. I recently purchased a outdoor camera with a solar charger for my home. This is the camera that was offered on the Cove site only to be told my system is not compatible. Why offer it without saying that? The camera are always offline, I have reinstalled them over and over but they continue to go offline. If you are considering a system please look elsewhere, I can assure you you will not be happy with the customer service not the system itself.

My Cove cameras have been offline for 48 hours now. Cove said it’s not the cameras but their app. So what am going to do? They credited my account $10 per camera but I don’t really need the credit. I want my cameras working!!! I have called Cove several times now and they do not know what’s going on either.

I purchased a Cove alarm system. After years of working well, the sensors started failing. Cove directed me to HelloTech to schedule service. The HelloTech customer service and automated system is terrible and hung up on me several times. My scheduled appointment was cancelled and rebooted for another time without my permission. When the tech did come, he basically had to call COVE and stay on with them for several hours for their tech to walk him through the issues. But two hours after the tech left, I received even more error messages than before he arrived. HelloTech has yet to refund my money or resend a tech out. They are a total scam and I can't believe they are one still allowed to be in business and two that Cove, an otherwise decent company, subjects and even refers its customers to them. Steer clear of HelloTech at all costs!!!

2 yrs I have paid for monitoring because that's the only way to see my cameras on their app. This past year the cameras have had many many issues and then the past 6 months the app stopped working on my phone. I have called several times a day every day for a week but the only dept that can cancel is unavailable. DO NOT waste your time and money with this company.

I received my system on November 15. Opened the box and immediately found 5 bad sensors right out the box. Report to tech support and they sent 4 replacements. They worked. But my extra siren failed. They sent the wrong replacement. I still did not receive the extra siren. I have 2 weeks to decide if I keep the system so I asked if I could have more time to eval the entire system. They said no. I would not recommend the system to anyone. The high failure rate makes it very hard to get the system online.

I probably will never get Cove security again, at first I was very happy with them. I purchased cove security for me. Spent all that money on equipment and then purchased for my daughter and bought her equipment too for her address. Just about month and a half ago The cove app stopped working. Needless to say I could not even view my cameras. I had to log back in and out three and four times. When I called them they told me they were having problems with the app. Well that's okay but why should I keep paying for it when I can't even view my cameras. So my daughter ended up moving. I called cove. I told them I would like to cancel for the present time just temporarily. Well the customer service man I spoke to on the phone got smart with me.

Seems good for security purposes and customer service is good… until you try to cancel. They tried to charge me for a whole other month even when I called before the billing cycle ended to cancel. I was moving and about to deploy so had to cancel my account and they wanted to completely remove my lifetime warranty. Their cancellation policies are poor, and I’ve never seen anything like it. Luckily, after pushing, the customer service was able to help me out, but I doubt they do that very often.

I experienced poor equipment and worse customer service from Cove. They sold me equipment that wasn't compatible with their own system. They even try to charge you a fee to cancel their service. That's sleazy.

I tried cancelling my account multiple times and they would not do so. They continued to charge me monthly AFTER MY WRITTEN REQUEST TO CANCEL-- thus coercing me to pay for unused services ENTRAPPING me in their scheme. They do not make it easy to cancel monthly charges on their website, nor by email nor by phone.... How do I cancel then???? They have stolen money from me for their Unethical and ILLEGAL business practices. DO NOT USE THEM!!!

I canceled this account when I moved over a year ago and have not even put equipment up and they know that they are not monitoring any equipment in my home with this company. They continually charged me monthly even though I canceled calling four times. They said they cannot cancel with a balance due. Balance due was fraudulent as I was Paid in full until I moved. I have spent countless hours on the phone. I'm just going in circles and they just keep saying they have a special department cancel and they send you back-and-forth and then never cancel. I made a payment today for three months of service and I didn't so that I can quote "cancel". I should not have had to pay for service I was not rendered, and I have never heard of a company saying you can cancel. They are dishonest and fraudulent.

They said they were sending me a upgrade been waiting a month. No status update. Cove support says I'm on prioritization list. Over and over. Alarm goes off no call from them. They have a equipment credit pointless to use when you don't get the equipment.

We have had two smoke/CO monitors fail by unexpectedly going off -- no low-battery signal -- and the company will not replace them. They are also nearly impossible to remove from their brackets. A basic unit from the hardware store is more reliable. And they make it very difficult to cancel the monitoring service.

Horrible Customer services, and does not follow through with what they agree to. Sends all calls overseas where the men will just play games with you. Many calls I attempted to speak with management who are always on a call or in a meeting and will call you right back and then you never get a call. I was even asked to wait in a chat by a lady. Said you have to give them 24 hours there is other customers besides you, I advised that it had been well over 24 hours, after 3 business days as well. Then she got smart. Said, "Guess you have to wait longer." I made an order and now 4 days later they have my money, and have not shipped the products, and every time I speak with them they don't have a reason on why it has not shipped, when it will be shipped or when I will receive it. They also will not refund money. I think that this company is a total scam and is making millions doing nothing.

I installed this system in May of 2023. After 2 months I realized the cameras weren’t recognizing people and I called customer service. They sent out 2 replacement solar powered cameras. I’ve had them for almost a year and they stopped charging so I now have to plug them in to charge them. I’m now under contract for two more years because I opted for the cheaper bundle. That’s on me. Canceling is $300 so I’ll just finish out my contract. I’ve not had any issues with customer support but the equipment is Eufy so stay away from any of their stuff. I believe you get what you pay for and this was too cheap to be true.

It worked fine for a couple of years but all of a sudden the routine feature is locked and I can't change the routine to control when I want to arm and disarm it. I contacted customer service thinking it would be a simple glitch fix. But after more than a month it's still not fixed! What good is a security system when you can't control when you want it to arm??? Ridiculous!

Have had Cove for approx 1 year and nothing but issues with panel connection, sensor connection, remote connection. They want you to take apart everything for a manual reset. Horrible company to be stuck with. How they have 5 star reviews on their website is a joke.

Don't do it! I ordered the Cove system almost 2 weeks ago now and it still has yet to arrive. I called to cancel it so I could get a return label to send it back in case I don't catch UPS to refuse the shipment and it took almost an act from Congress to close the account. They wanted to fix it but there's nothing to fix. I've already moved and went with a different company who I am now under contract with, and to make matters worse the woman I was speaking with asked me if the new occupants of the house would be interested!!! How would I know? That's for the new tenants to decide, and is none of my concern.

I used Cove for about 2 1/2 years. I was drawn to them for the low initial cost and DIY option. After 3 failed doorbells, two failed smoke detectors, numerous false alarms and window sensors that keep loosing supervision, I was done and wanted to cancel. Thinkin I would cancel and then wait a few year to let them mature and come back I made that fateful call.

I have had the same issues for 3 weeks.. Customer service is a joke in a half.. There's no technician to come out and fix the issue.. they want to use a 3rd party company and they want ME to pay for that when it not my fault that the equipment won't work.

The first 1.5 years I had no issues with the company and customer service. After that my panel had an issue with connecting to the cellular tower. We tried troubleshooting with tech support with no success. They tried to convince me to upgrade to a new panel that wouldn't be compatible with my camera nor smoke/CO detector, so I would have to purchase all that equipment. I declined and was sent a new panel of the same style and received it after a week. That panel also "wouldn't connect" and they couldn't figure out why. Again they tried to get me to upgrade and I declined. This time they said I would have to pay for the replacement and shipping. I argued to the point that a replacement would be sent at their expense.

Go with someone else. I record all my calls. They say things that never occurred. One time law enforcement came to the house, they said a woman's voice was heard along with a baby. Well, I don't have a baby and my wife was at work. I paid ahead one time and they kept billing me each month (Even though I paid ahead of time), recordings don't lie! These people do.

I DON'T RECOMMEND BUYING A COVE SECURITY SYSTEM. I Bought my son a house in August of 2021. I ordered a full Cove system, touch panel, MANY sensors, cameras, Smoke/Carbon detectors. Everything was installed and from day 1 it was terrible. We returned the cameras as they were terrible. The system sent alerts continually of problems with sensors, the smoke, carbon detectors, it was a headache, nothing worked right and my son gave up and just let it sit while we paid the monthly monitoring fee (we should have canceled back then).

Cove is an average to below average security system with terrible customer service. The security system components themselves are pretty cheap, but for the price of the service we weren't expected the top of the line stuff. The big issue with this company is their abysmal customer service. We cancelled our service due to a move across the country, and we were informed that even though we just paid for the next month the cancellation wouldn't take effect for another 30 days. OK fine, I think that's a poor policy but we'll pay one more month. But then, five months after we had moved out of the house, we see a charge from Cove again.

It worked fine for the first two years until recently. I was forced to upgrade to the new panel and app due to the old one was having communication problem. The whole thing is a joke. First, it would take 7-14 days for the new panel to arrive; 7-14 days unmonitored but yet still have to pay for the service and the upgrade itself. Second, new panel volume was very low compared to the old one. And many sensors are not compatible hence need to spend more money on the upgrade. Third, new app doesn't show activities which the old app I could see when and which doors and windows are opened or closed. You would think the upgrade would make things better but so far everything is worse.

1000% do not recommend. The system is horrible and the customer service is a waste of time. I’ve been emailing back and forth a for weeks now to get issues resolved with zero luck!! Cheaper isn’t always better. Will definitely be returning for refund and going with another company.

Horrible customer service. We've had Cove for only about 6 months and started experiencing random issues with sensors not working, system arming in stay mode vs away when arming away, false alarms, and the system randomly disarming itself. Called Cove 4 times to try to explain the issues and the tech literally told me that there is nothing wrong with my system. Tried going through troubleshooting steps only for the tech to tell me I was uncooperative and not performing the troubleshooting steps that he was asking. Tech had asked me to arm the system and open the door, which I did, and the tech told me that I did not open the door because he wasn't showing it on his end.

Installed Cove 3 months ago. The sensors work fine. Nothing else works at all. My husband accidentally set off the alarm a couple of weeks after installation. Never got a phone call. Nothing. That was our first red flag. Second was when I tried to login to the app. It said I had no account. Third red flag was when I looked at our bank statement and there were no charges for monitoring. Called customer service but they didn’t know what was wrong. They said they could see my account on their end. They “escalated” my issue and said I would get an email about what to do within 48 hours. Their “solution” never worked. So now I have a security system that tells me when a door or window is opened. Nothing else. My husband and I are both retired and on a fixed income. What a waste of money. We are moving in 5 months, and all our Cove equipment will go in the dumpster.

I ordered the Cove Smart Connect as it allows for multiple panels. Finally, a better option to ADT/Brinks etc. Well, I should have just not. It isn't DIY, and it is not easy if you have a house with molding and framing on your doors and windows. You need a shim/spacer to make the contacts work. They have nothing in their installation guides about this issue. And customer service has been of no service. It took over six hours of time and multiple chats over two weeks to find out they offer spacers, but they are back-ordered. So I get to pay for a system I can't use, hoping they may ship me some spacers someday. The most frustrating part is that they pretend you aren't answering them and log off the chat. But their system gives a read receipt that says they saw it. I hope whoever answers the alarm calls is better than the other staff.

Cameras not working when needed most- after charging could not reboot them. Many emails and calls to Cove did not solve problem. No support so service cancelled- waste of >$500 equipment. We had paid for their 3rd party technician to install. I would not recommend.

The system arrived-the smoke sensors were originally listed as including CO, but later learned those sensors had issues and they were just shipping smoke/freeze sensors. With initial discount sensors were 10% of national brand we previously used, although smoke detectors were from same manufacturer and the other Cove sensors were of higher quality. (We tripled the number of sensors as a result of the savings) Monitoring costs for Cove are $27 month versus $67 for national brand.

It was good to receive a call from Cove about the issues we were having. The assistance in bringing the system to a fully functioning status was very much appreciated. Jessyl, was quite amazing. She listened to our concerns and addressed each issue professionally and thoroughly. The time that she invested in making sure my system functioned properly was far beyond what was expected.

I am completely convinced the issues we had with Cove are resolved. Thank you Jessyl/Cove for reaching out to us in such a humble caring way to bring renewed confidence in our initial decision that Cove was the best system to bring security to our home.

The first 6 months were perfect. It’s when you have the money back guarantee. Soon after the control unit drops its network connection intermittently. I was told that it is because that the cellular signal is not strong enough. After several resets, moving the control units to multiple locations and firmware upgrade, the system still drops connection every day and the only way to reset it is to power it down, for which you have to be at home. So imagine, if you are out of the house, and the system drops connection, you are out of luck and you are unmonitored. So much for home security!

From day one the sensors had trouble communicating with the panel. Finally after many many months of grief, a supervisor told the phone tech to suggest a 345 MHz repeater, which I just ordered. Don't know if it will fix the problem, but Cove should offer this repeater to anyone with a home larger than 1500 sq. ft. Cove could be a great inexpensive system if only the system would work properly!

I honestly cannot believe this company has high reviews which leads me to believe they are paying people to write reviews on websites. The overall experience with Cove has been disappointing to say the least. The Good: The company is cheap and equipment is affordable compared to more reputable brands. This makes Cove appealing especially during the holidays sales which are frequent. Setup and installation is relatively easy for a diy system. The response time for triggered alarms are good. Monitoring system is responsive which is what you want in a security company. Customer service is also really good within your 60 day trial period. That's where the good ends.

The one time I needed Cove the company utterly failed me. When traveling my alarm went off. I was unable to contact anybody at Cove. Neighbors report my alarms going off, but nobody at their third party dispatch can do anything about it. A monitoring center staff person said they have been having trouble "all day" contacting Cove. I cannot contact anybody actually at Cove via phone, email, or chat. It's a US holiday, so you should know if your alarm goes off on a holiday there's nobody at Cove you can talk to, and their third party monitoring service can do little. So now my home alarm will be going off until I can travel thousands of miles to turn it off myself. Not sure what I'm paying them for. I don't even know why it's going off -- smoke? CO2? Who knows. Further, you cannot cancel online, which should tell you something about how this company treats their customers. Do not trust this product.

It was very simple to install and set everything up. I would highly recommend, I feel so much more safe when I’m home alone. It really makes a difference knowing that I’m safe, and I can keep track of everyone coming and going from my home.

We have had our Cove system for almost a year. We love love love it. Easy to use. Easy setup. Customer service has been super awesome when I’ve had questions. My entire family owns one now. I obviously would recommend this product to anyone.

This camera is super easy to install. There's no hassle at all. It also has really good imaging and I definitely feel more secure with it set up. I can now leave the baby with a sitter and feel safer.

Cove has been awesome. It was so simple to install and has worked great. I would recommend to anyone. Customer support was great too. They offered a full security solutions which is hard to find with the big brands. It seems like they really care.

I really like my Cove alarm system! The DIY setup is fast and step-by-step easy. Customer service is good but I haven’t needed them much. The product is good without their need. We’ve had police show up twice after the sensors were triggered. I feel peace of mind knowing my system is armed and calls the police when it is triggered.

We have had our alarm now for almost 3 years. It was simple to set up and to use. A year ago we had a small issue when the app would no longer disarm the alarm. After calling in and working with tech support to fix the problem they figured it was an equipment issue. They ended up sending us out a new control panel which fixed the problem and we have continued to enjoy our alarm.

I purchased my Cove Smart security system in late 2021. In July of 2022 the main control panel of the security system stopped functioning which means the security and fire monitoring service isn't functioning. In July I was told a new control panel would arrive in 7 business days. It has been 30 days and still no panel and no security and fire monitoring service for my family and I. After repeated phone calls to Cove and many promises about a new control panel being expedited to my home, nothing has been shipped and the customer service agents continue to give me the runaround. Please read all the reviews about Cove before you make a purchase. Do not buy!!

I tried to turn off the monitoring. However, there is no way to make the panel randomly and loudly announcing "Panel Communication Failure" unless I pay to reconnect my system to monitoring. Customer support confirmed this.

Very bad in solving the problems. You need to call multiple times for same kind of issues. Mostly issues starts happening after 60 days we buys, so after 60 days they don't care about customer satisfaction or solving the problems (only try to act like nice get reviews after finish call). So if any customer wants refund after 60 days, they say your 60 days trial period is over now they cannot give refund. Then what's the reason for taking security service for your home when you don't receive any network or notifications. Another I see bad about cove is that, they reply to our review and say someone contact soon but nobody make call or even try to solve the problem.

After purchasing the equipment had no issues. Once the cellular towers switched from 3g to 4g or whatever it is called system has not worked. Would set alarm from app and continuously would say communication error. With that being said I called Cove to ask what the problem is and they stated it has been an ongoing issue. In layman's term it means the alarm is not synced to the monitoring company. If the alarm is not synced to the monitoring company and somebody breaks in the police won't be notified. In order to troubleshoot the system you need to be in front of the panel. How does Cove expect for you to be in front of the panel to troubleshoot it when you are on vacation. Please do your due diligence and shop around. Being forewarned.

Started off great. Easy set-up and everything worked as advertised. Less than a month later, some of the sensors started to trip for no reasons. Had to order replacements for them. Then, the panel stopped working correctly. The second they switched their cellular provider, it would no longer connect. I called 5 different times in which a technician would simply tell me to reset the panel. I would, it would work for 5 minutes, I would get off the phone, and it would stop working.

I had my Cove smart security system professionally installed. They weren't able to use any parts from my previous system, so it was all brand new. It worked for 6 months. The panel broke, so I sent it back, they assured me a replacement would arrive in a week. 6 weeks passed, I made many phone calls, all of which were answered by cheerful, well mannered people who could not get their job done (provide the customer with a security system that works). Finally a new panel arrived, unfortunately not one that worked. While I was traveling I received at least 7 notifications every day about various parts of the system not communicating, not working. I sent it back as soon as I returned home, they assured me they would replace it. I just waited 18 days, no panel has arrived, so canceled the worst service of any kind I have ever paid for. Do yourself a favor and don't get a Cove Security System.

Used their service for 11 months then our panel died. Went blank. Ordered a replacement from customer service and they send a piece of plastic not the panel replacement. Call them back. They say it's backordered which is a lie (they went from AT&T to Verizon). You can order a new panel on website and get shipping confirmation in 1 day. I've waited 47 days and still no replacement panel. Service reps lie to you. You can hear them in background saying "let's go on break - he can wait hahaha" then 31 mins later on hold rep comes back and says in 7 days I will see my replacement panel.

Purchased Cove Home Security System Feb. 2, 2022 and contacted Cove Feb. 4, 2022 for Alarm Permit required by County I live in which Cove agreed to provide within 30 days. Today is March 26, 2022 and still no Alarm Permit. I have followed up several times by phone and email and while representatives are cordial there has been no resolution to this point. I have contacted BBB for assistance in resolving this matter and Cove has not yet responded.

I purchased my Cove system last summer and almost immediately had trouble with it. The alarm system itself is fine. The contacts work as they should and so does the panel. The outdoor cameras are another thing. They're really awful quite honestly. I complained about them once and received new ones which was good but the replacements are just as bad. They "freeze" or stop working totally sometimes and have to be reset. And there is a huge amount of activity that just does not get recorded. They are worthless if something happens in your home. Yes I have the settings correct. And the app is very buggy. It's many years behind other apps in interface design and functionality. Cove definitely has issues in these areas. When I can afford it, I'll replace the cameras with the top brand. Buyer beware.

I bought the Cove security system for monitoring the 3 outside doors to my Townhome. The set up was easy and fast. I like all the features on the monitoring panel. My problem came when after one month of monitoring service I tried to cancel in May 2021. Text. Email. Calls. I finally stopped paying the $14.99 fee. As of February 15, 2022, I have not been able to get the service cancelled. Sad part is my Townhome sold January 31, 2023 with the Cove System.

Cove provides a great system for a great price. It's a young company so there is some growth and development to be expected but overall I've been pleased with the service. Customer service is also pretty on point, especially considering they are overseas. Nice to see someone on top of their game.

After accidentally triggering our alarm, Cove didn’t even respond. The system dialed into customer service automatically and after 20+ minutes on hold I hung up. Cove agreed to take back their equipment and cancel my contract. They were even nice enough to send a return label. Now, having their equipment back for over a month, they still took out monitoring fees from my account! I allowed you to keep Sept fees because the equipment arrived two days later and I figured you needed monitor yourselves all Sept., but Oct.? Quit being greedy and return my money and cancel the service like you agreed on.

Purchased a Cove system, including indoor and outdoor cameras, and $14.99 monitoring program. The cameras were NOT cove. They are YI and Kami. Many problems with those cameras. Called Cove for technical support and they said that I would need a separate app for those cameras. Cove also said they do not provide technical support for those cameras, although they state they do. I was told to download a YI app. YI support is in China. Tech support is by email only and they do not respond. When purchased I was told all tech support was in Utah. Not so. Today I called for help and was connected with a heavy foreign accent...probably from the Philippines.

Horrible Wi-Fi connection for some distance sensors, have had them reset/replaced without making a difference. Not worth the money if the sensors don’t work. Also has no doorbell chime for the system. Also does not sync with google hub as I was told. Very disappointed.

I highly don’t recommend this company. Sure the customer service is helpful and quick, but the equipment sucks. There’s a 30 second delay when entering the house, which gives someone plenty of time to grab something and run before the alarm sounds. The outside camera only records when motion is detected, you do not have live feed after that motion like you do on the indoor camera. The outside camera also doesn’t have human detection? Very dumb. The glass break monitor was set off by my kid screaming, scared them for nights because they thought there was a monster. My door sensor falls off constantly. I can’t watch the live feed when my power or wifi go out.

If a door is opened and the alarm sounds, canceling the alarm doesn't help prevent a phone call from Cove, or worse, police showing up at my door. They just don't get it and I've called them repeatedly about NOT calling or worse sending police in if an alarm is canceled promptly. It's frustrating when you have kids that make mistakes and you have to keep doing this and they promise to update their system, but nothing changes. I owned security systems for many years, and I've never had this problem before until now. The system otherwise is good and works fine. It's the company that seems to use off-shore representatives and can't get things done right.

I have been very pleased with the Cove Security System. It is a very easy system to learn & use. I feel so much safer having it. It is a very affordable system for those of us on a fixed income & gives me the security that I was hoping for. Your product is awesome.

We bought three cameras from Cove. Two are wireless outside cameras and one is an inside camera that requires a power source. One of the wireless cameras works perfectly, the other keeps losing its connection and I have to spend about 15 minutes rescanning the QR code to get it to work for a few hours. One other minor irritant. We were supposed to get a lawn sign and stickers to put on the windows. We did get the lawn sign, but there were no stickers. We did get some magnets which are pretty well useless because obviously they won't stick to a window.

I purchased a cove system about 8 months ago and at the time was residing in a leased townhouse and checked with owners before ordering and installing the system. Don't get me wrong, the system is diy and super easy to install. It worked like it was supposed to and the monthly cost was cheap. Overall, I don't have anything bad to say about the system and the operation of the system, that gets 5 stars.

I purchased this alarm in June, 2020. Since day one I have had nothing but problems. I have spent hours on the phone with their tech support and customer service to no avail. They have dragged it to where they now say they won’t refund my money. The issues I have had are - multiple false alarms to the point the police will charge me if they come back out, sensors not working, tablet part replaced and still doesn’t work correctly, smoke alarm goes off every time the alarm is set and so does the glass break sensor. I’m not done with this company yet. My lawyer is taking over at this point and we are also calling the FCC and the NC Attorney General. Take my advice and never buy from this company. Their equipment and customer service are junk. You will be disappointed.

After researching several systems, money was a factor, Cove gave us the best options for the buck. We still love our Cove system. Installation was a breeze and simple. Their response time are extremely fast. Even with Covid-19 financial issues, they have worked with us since the beginning without monthly payments. They have way more than helpful. I'd recommend Cove over any other system I've had.

Easily installed. Customer service, when setting up the security system was excellent. Keyboard easy to navigate. Push the buttons slowly. You have the option to receive a verbal notification whenever a door or window is open. The camera works well. However it requires a membership to a cloud service when saving video.

I got Cove because it offered me a really cheap subscription and after doing some research online I decided to take the risk on this new company. The customer reviews seemed good, but I've only had it a couple of months. The customer service is fine and the installation was a cinch.

Like many of the good and bad reviewers, I was drawn into getting Cove security for my home based on positive reviews and their pricing. Cove also assured me that by June they would be offering their own monitoring camera, doorbell camera and a Verizon sim card to replace the AT&T sim card. This was all good news to me and one of the deciding factors in my choosing to go with Cove, unfortunately it was all a pack of lies and nothing more than a bait and switch scheme by a company who is big on promises but weak on quality and service. Beginning in April 2020, my Cove system would repeatedly and continuously go offline. Unfortunately AT&T is the carrier Cove has chosen to use as their data company, and it has the worst service in my neighborhood.

We came from ADT. If I could leave a zero-star review, I would. Literally the worst alarm system ever made. We purchased the equipment outright and since day one had nothing but issues. Troubleshooted, false alarm after false alarm every single time without fail that we left the house. We wanted to return the hardware, but were out of the 2 month grace period. 5 months in, after losing all faith and being frustrated from our dog now having PTSD from the machine we wanted a refund of their faulty, poorly designed, defective system. Their response was that it was MY fault I didn't call sooner. Hours on the phone wasted, service from AT&T would completely drop out rendering the system useless. Save your money, save your time and go with someone else. Anyone else. Really.

I purchased a new home and decided to go with Cove for our alarm system. I purchased the system and received it. Initially they did not send me 3 additional sensors that I paid for and when I called in I was told that I didn’t order the additional sensors. After going back and forth, I went ahead and ordered the additional sensors. I was shipped just one instead of the 3 I ordered. For almost one month I kept calling and was told that my order was processed and that it was being shipped out. I tried to talk to supervisors numerous times and was not successful. I was told they would call me and sure enough no calls.

I've had this system less than a week and it has already failed as a reliable dependable home Security System. The first problem was one of the door sensors didn't work after install, no problem, called TS and they said they would send a replacement. I decided to arm the system in 'AWAY' mode to test the 3 motion sensors installed in each bedroom. I waiting by a window in each room for the system to arm, then I walked away from the window and was able to walk around the entire rooms before the motion sensor went off. Room #1 took about 24 seconds, Room#2 took over 30 secs and Room#3 took about 40 seconds before alerting the call center.

Through the recommendation of a relative, my wife and I decided to become a customer with COVE. The cost was very attractive, but we didn't know what to expect of the Company nor their products. It's with great pleasure that I can say that their products are excellent, easy to install and that COVE stands behind their products firmly. Furthermore I would like to say that in every instance when I needed their help, advise, assistance and or instructions, every single COVE representative that I talked to has been very pleasant to deal with, very kind, very patient and very, very informative and very knowledgeable about their products. I can truly say that I, as a customer, am very, very satisfied with COVE, and that I am very pleased with their products and their pleasant and always ready to be of assistance customer service. Sincerely, Jan **.

The overall experience with Cove has been great. I can't compare them to others, as this is my first home alarm company I've used, but they've never given me a reason to seek another company. Great customer service, great security performance... I know it works because the various alarms have been triggered and it was always accurate. I've recommended several people to use this and continue to do so.

My system is great, sometimes the alarm will go off for my son dropping his toy on the ground (glass break sensor) but other than that it is excellent! Wish they had more automation choices like door lock and lights control but it's still worth every penny.

Before I got Cove it seemed too good to be true. Over 97% positive service, feedback and or reviews I figured I'd have to get it for myself. After 3/4 months later I'm still happy with my choice and I've referred others. Everything is great! Thank you very much Cove!

When the system arrived, it said welcome to "Alder Security". It was having trouble connecting to the network and the customer service number it provided was for Alder Security, who had no idea who Cove was...? I couldn't find Cove's phone number anywhere online and had to open a sales chat on their website to reach them. The sales rep was very sarcastic and told me to "call the number on all the signs and stickers"- it's not on the sign or stickers, for the record. Final straw was when I had a false alarm and could not turn off the alarm remotely because the app was so dysfunctional. When I called customer service, they recommended force quitting and reopening the app several times "until it works". I'm glad for the long trial period because I sent it back and got Simplisafe- much better.

Every experience I have had with Cove has been fantastic. Customer service is amazing, and they are always willing to go the extra mile for their users. I cant imagine having another company protect my family.

I love how fast they contact me in the case of an alarm activation and the simplicity of the setup. The only thing that would have given 5 stars is a functional mobile app. Otherwise I love the service!

Had a great experience, looking forward to some upgrades like doorbell cameras, and maybe an external alarm siren. In addition the ability to hook the alarm to WiFi, plus it would be nice to have maybe a separate small key panel that would allow disarming from another location such as the garage.

I'm an early adopter so when I found Cove I was all in. Cove provides the link between the out of the box solutions (Nest, Ring, etc.) and the big brand contracts like ADT. I love how I can set the product up myself and customize my solution, but also have the support and monitoring of a 24/7 service. I love the touch screen interface and the ease of use. However, there are some drawbacks. The app is very limited in its use and the AT&T only solution is not as reliable as I would like. I wish there was a hybrid solution with AT&T and WiFi to provide some extra reliability. I also cannot silence the panel entirely when there are minor issues such as communication failures due to service outage. This is really annoying since the panel is near my nursery and wakes my son up when it starts screaming. Other than that, this solution is solid. The siren is loud, the monitoring is quick and timely, and the sensors work flawlessly. Couldn't ask for anything more.

First off the Cove team workers are 1st class, friendly staff. You couldn't as for a better group or organization of people. I recomend Cove for 1st time home security clients because they treat you like you are worth it. They walk you through step by step to get you set up and feel secure. I'm a real customer not a fake client! I explain on true and real feelings about Cove. Way to go Cove. Jamie **.