Since 2018, Cove has been delivering world-class security and life-safety solutions to their customers. Monitoring is $14.99. No contracts. $0 upfront costs available. Get all the benefits of professional grade security at the cost of a DIY system. Customize your system to protect your home like a hero with Cove's DIY home security. Simple setup. Safe in minutes. Try Cove risk-free today!
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My system is great, sometimes the alarm will go off for my son dropping his toy on the ground (glass break sensor) but other than that it is excellent! Wish they had more automation choices like door lock and lights control but it's still worth every penny.
Before I got Cove it seemed too good to be true. Over 97% positive service, feedback and or reviews I figured I'd have to get it for myself. After 3/4 months later I'm still happy with my choice and I've referred others. Everything is great! Thank you very much Cove!
When the system arrived, it said welcome to "Alder Security". It was having trouble connecting to the network and the customer service number it provided was for Alder Security, who had no idea who Cove was...? I couldn't find Cove's phone number anywhere online and had to open a sales chat on their website to reach them. The sales rep was very sarcastic and told me to "call the number on all the signs and stickers"- it's not on the sign or stickers, for the record. Final straw was when I had a false alarm and could not turn off the alarm remotely because the app was so dysfunctional. When I called customer service, they recommended force quitting and reopening the app several times "until it works". I'm glad for the long trial period because I sent it back and got Simplisafe- much better.
Brad- We are sorry this happened. This is a very unusual and frustrating situation.We see that you cancelled within your 60 day risk free trial period and received a full refund. Thank you for giving us a chance. Our smart phone app has been updated since you cancelled and works great. We wish we could have served you better and wish you the best.
Every experience I have had with Cove has been fantastic. Customer service is amazing, and they are always willing to go the extra mile for their users. I cant imagine having another company protect my family.
Thanks so much Phillip. We are so glad you chose Cove and we can help you protect your family.
I love how fast they contact me in the case of an alarm activation and the simplicity of the setup. The only thing that would have given 5 stars is a functional mobile app. Otherwise I love the service!
We are so glad you are enjoying the system. We definitely want to provide more features and abilities with the app as well. Let us know if you have any other questions.
Had a great experience, looking forward to some upgrades like doorbell cameras, and maybe an external alarm siren. In addition the ability to hook the alarm to WiFi, plus it would be nice to have maybe a separate small key panel that would allow disarming from another location such as the garage.
We are so glad you have had a great experience. Let us know if you ever have any questions.
I'm an early adopter so when I found Cove I was all in. Cove provides the link between the out of the box solutions (Nest, Ring, etc.) and the big brand contracts like ADT. I love how I can set the product up myself and customize my solution, but also have the support and monitoring of a 24/7 service. I love the touch screen interface and the ease of use. However, there are some drawbacks. The app is very limited in its use and the AT&T only solution is not as reliable as I would like. I wish there was a hybrid solution with AT&T and WiFi to provide some extra reliability. I also cannot silence the panel entirely when there are minor issues such as communication failures due to service outage. This is really annoying since the panel is near my nursery and wakes my son up when it starts screaming. Other than that, this solution is solid. The siren is loud, the monitoring is quick and timely, and the sensors work flawlessly. Couldn't ask for anything more.
Thanks for the great review and amazing feedback. We are definitely listening. Thanks for sharing this information.
First off the Cove team workers are 1st class, friendly staff. You couldn't as for a better group or organization of people. I recomend Cove for 1st time home security clients because they treat you like you are worth it. They walk you through step by step to get you set up and feel secure. I'm a real customer not a fake client! I explain on true and real feelings about Cove. Way to go Cove. Jamie **.
I'm glad that you have had a good experience with our Cove team. Our goal is to be a customer-centric company, and we do that by making sure every experience is positive.
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