Cove Reviews

The system was messing up. The sensors were not working. I called a couple of time they kept saying, "We’re gonna fix it." Apparently allegedly they fixed it but then it messed up again in a couple days before my expiration day was for the 60 days. She promised me, "I’m going to fix it and if anything just call back and we’ll transfer you for you to be able to return it and get your money back." Well that was a lie Cause until this day the sensors are acting up. And now they don’t want to return my money. Or take the equipment back.

I specifically have been paying for the more expensive service because I wanted to connect to Alexa as advertised. I have been trying to connect my panel to Alexa off and on for almost a year or so. Then we got hit with hurricane Helene so I kind of forgot Alexa from all of the damage that happened in my community. Meanwhile I keep paying for the more expensive service. finally picked it back up today and decided to chat with an agent only to be told that there isn't comparability to use Alexa yet! I've been paying this whole time for a service they are actively advertising that they can't even make work yet, unreal!! Pretty disappointed to find out I've been paying this whole time for something that they are advertising but don't even have the capability for. I couldn't be more disappointed.

7 months of issues with bad software. The alarm goes off randomly when entering my home. Customer service is outsourced to India (the company profits from cheap labor), so communication is difficult. The company charged me a month for cancelation, and when I tried to confirm a month later that it was canceled, they told me I would have to wait and pay for another month. The company is being intentionally difficult. Avoid this one; cheap is not good.

We had a Cove system for several years. When we moved in September 2024 the system was transferred to the new owners. In May 2025 Cove was having billing issues with the new owners so they charged OUR credit card to recover them. The call center person basically told us to resolve the issue with the current owners. Not sure how they think they can legally do this.

Took 3 months to get the system up and running. They had to keep sending new equipment. I still got charged for those 3 months. Then it worked for a brief period of time. Hours upon hours on the phone with customer service before things would work again; total time worked 4 months. Moved and tried to get set up for another 2 months. Today was told cameras won't work with my internet. CANCELLED SERVICE.

I like the fact that I have the cameras. I used to have a Ring which records all of the movements. But the Cove system does as well. But my biggest concern is the recordings, they don’t stay and they’re not downloading. For example, I had movement in my backyard the other day and it was just kitties but they were really cute. I wanted to forward that video but I couldn’t download it. Two hours later, it was completely gone. If that happened to be something important, then it would be gone.

I was with another company for about 20 years. And not only did it get too expensive, it wasn't working well. It was a very bad experience. I have Cove now and I found it through internet search. Their system is easier, so far. The only thing I haven't worked on is the ability to turn on upstairs while shutting off downstairs. Everything just seems to work at once.

I had ADT and the prices just kept going up and they didn't wanna work with me. I'm getting a better deal, so I dumped them and I looked for something comparable.

I decided to get a home security system because we spend a lot of time away from the house. I first checked out ADT, but they were too expensive. My daughter told me about Vivint, so I looked into them, but their cameras don’t hold a charge very long and you have to take them down to recharge them. I didn’t want that either.

Cove had the best value at the time but I’m indifferent right now ‘cause they had an upgrade that hasn’t gone too well for me over the last six months. So, the jury is still out in terms of me keeping their service long term. But their cost structure is good, not only from their monitoring service fee, as well as their product cost. They also do a $5 credit per month if I do auto payment for future equipment, so that's a nice feature. They should train their technical support people better because they don’t know their product well enough, and I had to go through three techs to get a problem resolved.

I chose Cove for the price and it’s do-it-yourself. Installation was simple and customer service has been great.

Cove seems more affordable and less intrusive. I feel like I've gotten a really good deal with them. Everything seemed like it was really easy to set up once I talked to somebody in customer support. I tried to do it myself and it was a little hard, but once I talked to somebody, it was simple. It's good for what I need and has good quality. I live in a small apartment and I don't need anything super secure, so this is perfect for me. It's worth the money.

One of the things I love most about Cove is that they don’t require a contract. It’s great because it gives you the flexibility to choose whether to pay for the service or not. I actually first found them online and the professional-looking touch screen really caught my eye. It definitely doesn’t look like a cheap unit.

I went with Cove because of affordability. The products and the cameras are extremely affordable. Ordering and setting up the system by myself were simple. The software is a little lackluster, but it completes the job. The customer service is spot-on and easy to get ahold of.

My experience with Cove has been good. I went with them because of the cost and that they are DYI. They're pretty informative if you had a problem. Getting everything installed was not bad and the features offered are industry-standard. The quality the equipment was excellent. But, I thought it could be a little bit better with the self-service part as it is not as intuitive as it could be. If they are going to be truly DYI, they could go and make the instructions a little more detailed with a few more pictures.

Customer service is good and installation was fine. My biggest complaint is with the equipment. When I'm out of the house, I can close it out. I can turn on the notification that I'm away and then it triggers if somebody comes in or something happens. But I don't feel like the equipment is very reliable. My outdoor cameras, even though they're solar-powered and in a very good position, they run out of power. Even though the doorbell is connected to power, it broke. It just stopped working one day. They did ship me a replacement, but it's unreliable for me to keep replacing that every time it breaks down.

Cove is affordable and easy to assemble. I wanted security for my family. I have kids, they open doors, so I wanted to secure all the doors and the windows. They sent the equipment, I installed it myself and it’s been good. But there was a time when it malfunctioned. My wife often forgets to disable it when she goes out and one time it didn’t go off, and I didn’t receive any notification. But the other time, it did go off, and the police were already there when she got back. I have the app on my phone, but the connection is slow. Maybe because it’s solar powered and it doesn’t have enough charge, I don’t know. But, the payment is good and I would recommend it to friends.

Cove Home Security was ranked the best for seniors and that’s why I signed up. I ordered online and that was very easy. I had my son do the installation, which was also easy. We did have to call, but they walked us right through it. Customer service was very good. I'm happy with Cove. I would recommend it. It's nice to have the choices as far as the features of the system.

I purchased a system for my new house in January. Based on my 2 months of experience with this company, they seem very unprofessional, the system is unreliable, and their agents are not knowledgeable. My system includes a handful of door and window sensors, a leak detector, a doorbell camera, and a solar camera. The camera and the doorbell are both Eufy products. You can get monitoring and everything else with Eufy, so it's weird that they allow Cove to sell their products for their system. And just as a heads up, Cove is marking up those Eufy products by a lot. If you purchase the same doorbell or solar camera from Eufy directly, it's a good bit cheaper. I would have checked before I added them to my Cove system, but I didn't realize Eufy was a separate company.

I have had Cove for 2 years now, no issues. I recently upgraded to the new panel, hub, and APP and now nothing but problems!! My cameras are almost always not showing up, no recordings or they show that they are there but they just won't play, I had to rename cameras MULTIPLE times before the name would stick. I cannot keep my cameras on my dashboard on the app, I have to add them everytime I pull the app up for them to show up. It's basically useless with the new system. Called customer service and she was nice enough, but no help whatsoever other than trying to say it was my Internet speed. Not sure how that affects the app deleting my settings every single time.

After writing the review, I was contacted by a rep from Cove. They made it right by upgrading my system, as I requested initially. I have two systems and they did both. They did use my funds in my Cove equipment account, so ultimately, I did pay for the upgrade technically. The rep that called me was sympathetic to my situation and seemed quite familiar with it. He made the phone upgrade part easy. Once I got the equipment, the system needed to be upgraded and that required an "Unplug" for 24 hours. I wasn't thrilled but I did what needed to be done. The rep said she would call me in the morning to finish, but never did. I ended up calling them and got the system installed.

I had a security system before and it broke. I did a little online research and found Cove. My experience with them was absolutely amazing. The performance of the system was wonderful. It works, it's simple. The app is awesome, it's easy to set up and easy to use.

Cove works well, but the failure rate is extremely high. I got 15 door switches, five failed. It's actually 33%. The bases worked. But then the extra siren failed. Of all the items that I got, the failure rate was in the 30% range.

My son bought a Cove home security system for me. My husband died and I’m alone at home. The service package they gave was rather complete. I am totally satisfied with it. It was installed by my son then we went around the house and he showed me where he put each one of the alarms. It was really simple to put together the system. The one I have includes a remote. Now, that I'm used to it, the system is like second nature. I turn it on when I leave and turn it off when I come back.

What made me go with Cove was the easy installation and easy process. Everything was one, two, three. So far, I think the features and quality are good. The cost is also good, and that's a good price point. Ordering was easy, but when they sent it to me, the box came without my Ethernet cable. So, it's not fully set up yet. I'm waiting for them to resend me a new box.

I like Cove’s ease of installation. It’s very easy and straightforward. The quality seems okay. Some of their stuff is a little expensive. But other than that, it’s been decent. I'd recommend it.

I like the monthly fee and the do-it-yourself system from Cove. I have more control on myself and do my own installations rather than have somebody else come and do everything. It came with the instructions. And some of them you had to download their application to your phone and follow the instructions there. They were pretty straightforward. I also was able to customize, so I ordered the things that I wanted. It was fairly easy because I'm a techie.

I kept seeing Cove and it looked like a good deal. So, I went with it. I chatted with someone recently with regard to my touchpad not working. She was taking forever to respond and once I got it to work, she said she sent out a new touchpad. I told her to cancel it and her response was she was going to do it but was dealing with several customers at the moment. However, the touchpad was delivered to my house. I haven't opened it yet, so I don't know if there's a return label inside. I had better customer service experience on the phone than I do on the chat.

Although I would still give a negative review to their outsourced customer service, I am now satisfied with their in-house customer service for resolving the entire situation to my satisfaction.

I've had Cove at two addresses for the past 2 years. A total of 13 cameras, sensors, smoke alarms and key fobs for both locations. A few glitches over the years, including the app having a hard time going back and forth to each account, a fire alarm that has False readings and a doorbell that won't connect. But today was something I never saw coming.

The security system and indoor camera are working. About 3 weeks ago my outdoor cameras went offline. I called tech support and was told they were working on the problem. They told me to connect to the Kami app in the meantime... Only the ac powered camera works with the app. Kami wants a monthly fee for cloud service, it was free with Cove.

I have had Cove for several years. The first system was ok but they upgraded to a hub and touchpad system. It has not worked well at all. The touchpad will not connect to the hub so it is worthless. I can use it with my phone sort of. If I come in and try to disable it with the fob it still sends an alert. If I use the phone before entering it does work.

Initially, the monitoring fee was around $15 a month, but it quickly rose to $20 and, as of today, it's now $23. **Pros:** - **Setup:** The system was easy to set up. **Cons:** - **Coverage:** The single base station doesn’t reach far enough for larger homes. - **Reliability:** I had multiple false alarms with my smoke detectors and often didn’t receive notifications. - **App Functionality:** I expected to see which alarms were triggered in the app, but it seems either that feature doesn’t work, or you have to pay more for it.

I purchased Cove for my new home in Sept 24. Since that time, it took some time for all my equipment to come. Once set up the system wasn't working correctly with cameras. I had to call tech support to reset everything. Once the 2nd camera came it still didn't allow me to see when I'm away or caught the motion of people coming in my yard. So I called again to reset the system. Now it seems like I'm resetting my cameras every other week. I keep paying for services that doesn't working properly for a full month.

I do not know how this company can survive, the customer service and quality of the system are terrible. I am currently shopping to replace this system that I have only had for 4 years. I recently purchased a outdoor camera with a solar charger for my home. This is the camera that was offered on the Cove site only to be told my system is not compatible. Why offer it without saying that? The camera are always offline, I have reinstalled them over and over but they continue to go offline. If you are considering a system please look elsewhere, I can assure you you will not be happy with the customer service not the system itself.

My Cove cameras have been offline for 48 hours now. Cove said it’s not the cameras but their app. So what am going to do? They credited my account $10 per camera but I don’t really need the credit. I want my cameras working!!! I have called Cove several times now and they do not know what’s going on either.

I purchased a Cove alarm system. After years of working well, the sensors started failing. Cove directed me to HelloTech to schedule service. The HelloTech customer service and automated system is terrible and hung up on me several times. My scheduled appointment was cancelled and rebooted for another time without my permission. When the tech did come, he basically had to call COVE and stay on with them for several hours for their tech to walk him through the issues. But two hours after the tech left, I received even more error messages than before he arrived. HelloTech has yet to refund my money or resend a tech out. They are a total scam and I can't believe they are one still allowed to be in business and two that Cove, an otherwise decent company, subjects and even refers its customers to them. Steer clear of HelloTech at all costs!!!

2 yrs I have paid for monitoring because that's the only way to see my cameras on their app. This past year the cameras have had many many issues and then the past 6 months the app stopped working on my phone. I have called several times a day every day for a week but the only dept that can cancel is unavailable. DO NOT waste your time and money with this company.

I received my system on November 15. Opened the box and immediately found 5 bad sensors right out the box. Report to tech support and they sent 4 replacements. They worked. But my extra siren failed. They sent the wrong replacement. I still did not receive the extra siren. I have 2 weeks to decide if I keep the system so I asked if I could have more time to eval the entire system. They said no. I would not recommend the system to anyone. The high failure rate makes it very hard to get the system online.

I probably will never get Cove security again, at first I was very happy with them. I purchased cove security for me. Spent all that money on equipment and then purchased for my daughter and bought her equipment too for her address. Just about month and a half ago The cove app stopped working. Needless to say I could not even view my cameras. I had to log back in and out three and four times. When I called them they told me they were having problems with the app. Well that's okay but why should I keep paying for it when I can't even view my cameras. So my daughter ended up moving. I called cove. I told them I would like to cancel for the present time just temporarily. Well the customer service man I spoke to on the phone got smart with me.