Cove Reviews

Don’t waste your time with this company. Sent defective equipment to begin with (I know that can happen), but over a month later and still do not have my replacement and not able to use my system. I made calls weekly, some weeks two times a week with the answer that they have been so busy and aren’t able to tell me when I will receive my hub and keypad (the most important part). I’m sending what parts I do have back today for a refund. I lost confidence with Cove. We have chosen another company to do business and protection with.

I purchased shorts from Cove USA that were advertised with specific fit and inseam details. The items I received do not match the product listing or images. The shorts are significantly larger and longer than advertised. This is not a preference issue. The product materially differs from how it was represented at the time of purchase. When I contacted Cove USA to request a return, I was told that returns are only accepted for store credit and that I must pay for return shipping. I believe this is unreasonable given the product was not as described.

Had Cove for a number of years. For a while all was good, no issues with equipment, called for alarms, proper notifications etc. When a new panel came out our old panel stopped working and cove advised we must upgrade to the new panel. We did which included a higher monthly monitoring fee. After a short time we were not notified on alarms, battery backup failed, cell line failed outdoor camera and app frequently go offline and recently the panel failed. Cove evidently outsourced call center because it appears overseas and not knowledgeable. They advised of giving credits, which they never did and sending a new panel, which never arrived. Stay away, this is a horrible company!

Cove cameras (Eufy) are JUNK. The doorbell camera doesn't detect motion, Cove knows this, can't fix it. The battery powered outdoor cameras eats the battery for dinner if it has had numerous motion detection hits. The built in solar power cell is worthless. If all you need are window and door sensors and monitored service, cove is ok for that.

They clearly state "No! All Cove plans are 100% contract-free — cancel anytime, no penalties". But when canceling they tell you "they need 30 days notice. They won't give a prorated amount but cancel immediately and the heck with the 21 days that I have already paid for..." But there is no contract. You can cancel at any time. No penalties...

I have given a chance to Cove for home alarm and turned into a nightmare. The company experienced flaws in several dept as follows: received the equipment and a crucial power cord for the hub was missing. Called several times the company stubbornly refused to overnight shipment of the cable. Waited about 15 days and when part arrived I was ready for setup but.... I needed to exchange parts due technical limitations. The company offered technical coverage at a $129 fee. I accepted but it turned that the fee was a basic fee plus all additional totaling $600.

I’ve used Cove’s DIY system for years, with a Simple Panel and multiple sensors: 5 door sensors, 4 glass break sensors, 8 flood sensors, 2 carbon monoxide sensors, and a fire sensor. The system historically provided supervision and low battery warnings reliably. Over time, after replacing some batteries, the panel stopped recognizing some sensors. After multiple conversations, Cove finally confirmed the Simple Panel had reached the end of its life and shipped a replacement. Setting up the new panel requires reconnecting every sensor after multiple calls.

March 2025 I stopped having Xfinity Home Security. I switched to Cove with the Deluxe Monitoring plan. I have been pleased with the system and installed it myself. I have a technical background so the install was very easy. However I have a major complaint. It does not work with Google Home and Alexa. They are totally aware of this issue, yet they still advertise that it does work. To make matters worse they even publish troubleshooting tips that do not work. If it did as advertised i would give it 5 stars. I am overall happy with the alarm system but it should work as advertised. Still much better than Xfinity.

Lots of false alarms. Very difficult to get them to help with fixing the equipment and if you want to cancel, you can never get a hold of anyone. Took me several phone calls to reach anyone to be cancel and when I thought it was cancelled, there were months of charges they refused to refund. Terrible company.

Crooks. Called last year to cancel one of my accounts. Was assured "services had been terminated" and recently discovered a year later that they were still charging for my service. Of course, they won't let me cancel without paying off the balance. They've been sending me text messages that if I call in they'll offer a 50% off discount my balance. I tried to use that, and the support team acted like they had never even heard of it. Tried sending screenshots of it, they said they can't see it in their email. I ask to cancel all my remaining services and they have to send me to their "account services team" who then try to sweet talk me into not cancelling and offer $3 off my current service. Don't use them.

I order equipment on 9/3 and called many times asking when I would receive my order. I was promised they would expedite the order and would receive by 9/19. I finally gave up and cancelled my order on 9/21 and received confirmation email that I would receive my refund in 3-5 business days. Instead, I received the package on 9/25 and I had to return package. I returned it and they received it on 10/3. I then call the 10/7 to check on the status of my refund and the rep said she would process the refund. So, if I didn’t call they were not going to process my refund?? They then stated it would be 5-10 business days before I see my money, but a previous email states it takes 3-5 business days. I have probably made a total of 20 calls to this company and have been told lies upon lies. Save yourself time and money and DO NOT do business with Cove!!

When we purchased our system, we had the professional install it. I feel he did a terrible job. He did not share anything with me. He put our system on the Eufy app and the Alua app. Our cameras were always dropping. I contacted Cove support five times in the last four weeks. They told me the person who installed it should have put it on the Cove app. Cove support instructed me to delete the Eufy app and the Alua app and put our system on the Cove app. I did that and ever since we have had nothing but problems. On the Cove app, we never receive any notifications of any event. Most of the time, we can't even see the cameras. Tonight I contacted support and did a chat, I waited over thirty minutes, I got tired of waiting and disconnected from the chat. Our system has been trying to connect to our internet for over four hours. I reset both devices with no results.

Oh man back when I got with Cove it was great, you selected your options (number of sensors, panels, cameras) ordered it and it came with easy to use instructions to set up yourself. The price was also competitive and they would accrue dollars for equipment upgrades that you could use over time. The things that really pissed me off though is that they never called you when their system was down or power was out to your devices - they only ever called you about billing. Additionally they shifted their customer support from US based to offshore. This overall represents a significant risk profile increase as offshore organizations pay less (which is good for a company's labor costs) but makes them far more susceptible to insider threats and external actor penetration. Overall I really just can't recommend this company and its significant slide from its original great product.

The person who installed the system did a poor job and used completely wrong apps. He did not instruct me on how to use. After installation, I have had to re-add the cameras four different times. I was told once the cameras were installed I would not have to add to my wife's phone. Once she signed in the cameras would be there. Wrong, that is not true. I have contacted Cove support four times and each time I get a different answer. I do not recommend.

Ordered a home security system from Cove, and it would not work at all. After several tech support tries, they sent me their new “upgraded” system. I was never able to activate the system. However, I discovered that I have been paying for monthly billing for over 1.5 years on a system that has never been activated. (partially our fault since we did have another Cove system for our business – didn’t notice that we were getting billed twice until it was too late). The response from Cove’s cancellation department was - sorry, we are keeping your money since we sent you the new system. Regardless of the fact it had never been activated. The best they would do is lower my monthly bill to $19/month. I don’t think so! Cancelled both business and this account today - STAY AWAY FROM COVE!

STAY AWAY!!!! With the limited space here to write this review, there isn't nearly the amount to space to tell you all the shortcomings, ineptitude, inadequacies, and downright sophomoric character of this company. At every turn, I have been surprised, at best, and, frustrated as hell, at worst, with Cove. I only wish I hadn't sunk so much money into this stupid, wonky, janky, childish system run by and manned with people who, for the very most part, have no idea what they're doing. It's just a garbage show all around. If there was a way to speak to each and every person considering getting this service, I would implore all of you to run... Run away fast!

I rarely leave reviews, but my experience with Cove has been nothing short of a nightmare. When I first spoke to their team, I was told I could use the system without monitoring, but that I wouldn’t be able to connect cameras to the touchpad. Fine. I decided to buy the system online anyway — only to be automatically put on their most expensive monitoring plan without my consent.

Cove or not to Cove? Not for me, again. The system worked fine for about two years, but when it started to fail, so did customer service. I received over 100 email notifications about malfunction. After trying to fix it with their non-U.S. Based non-English speaking support and no calls as requested from domestic support, I gave up and closed the account. I recycled the components, and the best thing about my experience was sharing the magnets from the contacts with my grandson. I write this after reading a text begging me to come back. Shameful

It was a decent home security option for me however, after about 2 years, my control panel doesn’t operate as intended. There are no options to update so it continues to malfunction. I’ve reached out to the company on several instances and no solutions or help. My alarm will randomly go off on stay mode despite no sensors being tampered with. I feel there are better security options available with similar pricing.

The system was messing up. The sensors were not working. I called a couple of time they kept saying, "We’re gonna fix it." Apparently allegedly they fixed it but then it messed up again in a couple days before my expiration day was for the 60 days. She promised me, "I’m going to fix it and if anything just call back and we’ll transfer you for you to be able to return it and get your money back." Well that was a lie Cause until this day the sensors are acting up. And now they don’t want to return my money. Or take the equipment back.

I specifically have been paying for the more expensive service because I wanted to connect to Alexa as advertised. I have been trying to connect my panel to Alexa off and on for almost a year or so. Then we got hit with hurricane Helene so I kind of forgot Alexa from all of the damage that happened in my community. Meanwhile I keep paying for the more expensive service. finally picked it back up today and decided to chat with an agent only to be told that there isn't comparability to use Alexa yet! I've been paying this whole time for a service they are actively advertising that they can't even make work yet, unreal!! Pretty disappointed to find out I've been paying this whole time for something that they are advertising but don't even have the capability for. I couldn't be more disappointed.

7 months of issues with bad software. The alarm goes off randomly when entering my home. Customer service is outsourced to India (the company profits from cheap labor), so communication is difficult. The company charged me a month for cancelation, and when I tried to confirm a month later that it was canceled, they told me I would have to wait and pay for another month. The company is being intentionally difficult. Avoid this one; cheap is not good.

We had a Cove system for several years. When we moved in September 2024 the system was transferred to the new owners. In May 2025 Cove was having billing issues with the new owners so they charged OUR credit card to recover them. The call center person basically told us to resolve the issue with the current owners. Not sure how they think they can legally do this.

Took 3 months to get the system up and running. They had to keep sending new equipment. I still got charged for those 3 months. Then it worked for a brief period of time. Hours upon hours on the phone with customer service before things would work again; total time worked 4 months. Moved and tried to get set up for another 2 months. Today was told cameras won't work with my internet. CANCELLED SERVICE.

I like the fact that I have the cameras. I used to have a Ring which records all of the movements. But the Cove system does as well. But my biggest concern is the recordings, they don’t stay and they’re not downloading. For example, I had movement in my backyard the other day and it was just kitties but they were really cute. I wanted to forward that video but I couldn’t download it. Two hours later, it was completely gone. If that happened to be something important, then it would be gone.

I was with another company for about 20 years. And not only did it get too expensive, it wasn't working well. It was a very bad experience. I have Cove now and I found it through internet search. Their system is easier, so far. The only thing I haven't worked on is the ability to turn on upstairs while shutting off downstairs. Everything just seems to work at once.

I had ADT and the prices just kept going up and they didn't wanna work with me. I'm getting a better deal, so I dumped them and I looked for something comparable.

I decided to get a home security system because we spend a lot of time away from the house. I first checked out ADT, but they were too expensive. My daughter told me about Vivint, so I looked into them, but their cameras don’t hold a charge very long and you have to take them down to recharge them. I didn’t want that either.

Cove had the best value at the time but I’m indifferent right now ‘cause they had an upgrade that hasn’t gone too well for me over the last six months. So, the jury is still out in terms of me keeping their service long term. But their cost structure is good, not only from their monitoring service fee, as well as their product cost. They also do a $5 credit per month if I do auto payment for future equipment, so that's a nice feature. They should train their technical support people better because they don’t know their product well enough, and I had to go through three techs to get a problem resolved.

I chose Cove for the price and it’s do-it-yourself. Installation was simple and customer service has been great.