Conn's Appliances Reviews

The reason I requested these documents is because, after looking at the huge amount that is showing on my account, I am positive that Conn's is charging me for things that I didn't authorize. Mainly, I believe they have charged me some sort of delivery and/or installation fee (although they didn't install anything, because they didn't know what they were doing and therefore said they couldn't install my dishwasher. I ended up having to get someone else to install it for me). They delivered my console with scratches on it and nicks in the mirror. I was promised a 25% discount for this, yet I have NEVER received confirmation that the discount was applied. My account information is inconsistent. The current balance and payoff amount fluctuate with no rhyme or reason and no one seems to be able to explain why.

I just want to pay off this account before it starts to be charged interest, but judging from the comments of others, Conn's will do everything they can to ensure that I pay them as much money for as long as possible (including lying and saying they were sending requested documents and not actually sending them). I'm appalled at these shady business practices. Thankfully, both my mom and stepdad are lawyers, so if I don't get proper resolution on this, I am absolutely prepared to seek legal action.

I called a different store twice and they both told me all I had to do was go in the store and fill out a form. So I went into the store and spoke to the same person that signed me up for this and as soon as she saw me, she got an attitude with me saying that I couldn't cancel until the 30 days and I was not receiving a refund. She was not professional or did not provide good customer service. Also said her manager would call me. 3 days later, I get a call from the "manager" which was the same girl all along (I recognized her voice because it was about the 4th time I talked to her) and acted like she hadn't talked to me ever before. Not only did I recognize her voice, but her name was the same as the name and email on the card she gave me the first day I signed the contract and emailed my proof of income to. Did she really think I was that dumb? Come on now, how unprofessional can she get/

Still said, I could not cancel until my next payment and I was not getting a refund. I don't appreciate the way she treated me like I was stupid and had no idea what I was talking about. I know how to read, and it's in nice, bold letters on the contract. I don't like getting the run around and have yet to get a refund or this benefits plan cancelled. I will not do business with Conn's &/or Acceptance Now ever again.

Conn's has lost our business. The constant phone calls are ridiculous. While the indoor people were very friendly and helpful there is nothing worth having to deal with all of these calls on a daily basis. It seriously approaches harassment! I totally understand a company calling when a payment goes 30 days but to call 20 plus times when a payment is less than 10 days is ridiculous. Will NEVER do business with them again.

I have called countless times with the same response, "We are trying to find a service provider." Last week I was finally given contact information for a service provider but have made numerous calls and left messages to schedule a time for repairs and have not received a return phone call. I do not understand how Conn's thinks this is acceptable especially since I purchased the extended repair service plan. I have now had a "new" leaking washer for 2 1/2 months and Conn's has yet to come up with a resolution. I just want what I paid for, a functioning washer with a repair service.

I asked the lady "would there also be the payment I had scheduled online also be taken out?" She said "no only the payment paid that day." Well you can guess the results of that, 2 payments were taken out. If I had a job and got paid it could have been fine, but I am a senior citizen who gets paid once monthly. I had other accounts that were not paid because of the second payment taken out. Therefore, I did not need that problem. I did call them numerous times asking for a refund so I could take care of my other responsibilities, that has been 2 weeks, I still have not received my money.

I have read a number of complaints regarding Conn's and I would think that they would try go improve their services, but I guess they really don't care as long as they keep getting people to buy their merchandise. I know why they have so many customers is because they give credit to those of us whose credit is not up to par. Mine was from losing my job. They charge astronomical interest fees. That is not the problem. The problem is their lack of consideration for the elderly who are paid only once a month. I guess you can add my complaint to the other 700+ comments and complaints.

After having the mattress for 5 days I hate it. I called the Conn's store I bought it from and Mike told me the particular mattress I bought was not exchangeable. He referred me to the Customer Care Center based on the information I was given and have the higher ups take care of it. I spoke with a lady at Customer Care and she opened a ticket, again informing me that the mattress was not exchangeable.

A day later I get a call from a very rude lady about my open ticket. She once again told me that the mattress I bought was not exchangeable. (They sound like a recording.) I again explained to her what the store Manager told me prior to me buying it. I asked to speak to her Manager. She told me that it didn't matter and even if I spoke to a Manager the outcome would be no different. As an informed consumer you don't spend $1500 on something as important as a mattress without some sort of guarantee. I hate the fact I purchased anything from their people. I should have listened to the reviews and not done any business with them. BUYERS BEWARE!!! Regretting my choice!

We had to contact Conn's again and they promise to send out someone else who will handle the issue. It's 11:15 pm and two men show up and say "OK we can do the job," tell me they need to go grab equipment from the truck and never return. My husband goes out to look and they are gone. At this point he is calling the cell they called from and no answer. I am very very upset and not happy with their service. Now I am sitting here with a washer and dryer I can't use. I will be calling first thing in the morning and hope they can fix this big mess with their no good workers.

Two weeks later, I called to get the ticket number and Darion told me to call corporate because he had not received a response. I called customer service and they said no helpdesk ticket has been submitted by the the store (Dallas off of Central expressway). I called and spoke to the store manager (Justin) and he emailed corporate and was able to give me a ticket number - ** after several days. He confirmed that I did qualify for the no interest 12-month loan and it was an error on their part. I called customer service on August 2nd and was assured by the customer rep that it had gone to corporate and was being reviewed and they would call me back within 10 days.

No response. I called on 8/12 to check status and when I told the rep I had a helpdesk ticket, he hung up on me! He said all accounts have interest and was not willing to check on the status of my request. I called the store back and asked for Justin - and guess what? Justin is no longer there! Moved to another store. I am calling him back today at the new store and if I don't get an answer, I am calling channel 4 news, contacting the attorney general's office, posting on social media and everything else I can do until I get a appropriate response! Their name fits their business.

Been at store for 11/2 without resolution. Waiting on call so I can find out my refund. I paid it of within 90 days. You get the run around if you early pay. I recommend just don't go to Conn's and purchase warranty - it means nothing if they don't sell products any more. Oh Sergio couldn't provide assistance to me. Being I was of African culture he went and got the African American manager to give me "black customer service". Please help with resolution.

Meanwhile, for my spouse has to sleep in a dipped soft mattress while I sleep in a firm side of the mattress. My spouse wakes up unrested and with back discomfort while the bed is BRAND NEW. I feel cheated and most importantly, I feel for my wife and the discomfort she goes through every morning. Meanwhile, I'm making my monthly payments and on time for a brand new bed that will cost me over 2,000.00 when it's all said & done. A brand new FIRM BED that my wife is not enjoying. I will Not purchase anything from Conn's in the future. P.S. I understand I waived insurance when I purchased the bed, however, this is an obvious manufacturer defect which I am still covered.

Two, after I came to grips with ok, no touchscreen, now suddenly they want my signature again on all docs, because according to them, it didn't match with other contracts I had signed. Now being that they had just screwed me with the touchscreen, I blow it off. Obviously can't be that important if the salesperson, Alex (DUNLAP Conn's), and the manager both cleared me to leave the building. So let the harassment begin.

All day 8 times a day I'm being called by this guy Alex about signatures. Harassing me over something that I had already completed, as if I was delinquent or in default. They didn't stop there. These overzealous, commission chasing associates showed up at my office, TWICE in one day, asking security to speak with myself, my manager. Granted, being that I'm close with security they were advised to leave, this is not the way to go about contracts needing to be signed. Had to take time out of my day at my corporate job to address these jokers showing up and making a scene towards a customer in great standing and who have them more business!!! I was flabbergasted.

Security has advice they will be detained and arrested for trespassing and harassment if they step on campus again and I had to call corporate about their rogue commission seekers. And the third thing is that in going about harassing me by any means necessary, they disclosed my personal and financial dealing with Conn's to anyone they contacted. Didn't ask for me and that's it, advised them about the contracts, advised them about my many items with Conn's, advised them that they were going to file fraud charges... FRAUD CHARGES, and they spewed this slanderous garbage to my ex girlfriend, my supervisor, and my contacts on my reference list. All this, and I've never even missed a damn payment with your company. So, due to the egregious amount of errors and missteps, I'm contemplating a few of my own. What would your steps be? Order number is at home and too mad to reference it at the moment.

We called customer service to try to get the problem solved. They gave us the runaround, I was even hung up on and transferred to 20 different people. Finally again I asked "Please get me to someone that can fix my problem," and finally I spoke to the person that I needed to. It took a week to fix the serial number which I don't think I have to suffer as a customer since this was not my fault. Finally that was fixed by Jana **. Now I thought OK all I have to do is call the tech and my AC would be fixed - NOPE. I called to see what was going to happen next and they said I have to wait for a gentleman named Chris and women named Marylin now because they think they are going to replace it so I waited. Mind you they had said that they would call me and I have never received a call.

They gave me a time frame and nothing - just called back and now they are bringing a tech to see the problem and if they can fix it. If not I will probably have to wait again to see if they want to replace it. I live in Texas and we have been under a heat advisory several times. I have four young kids and it is 95 in our home. We have been sleeping on the floor in our living room. Thank god I bought two AC units - if not we would be passed out in our home. My children have been crying because all they want to do is sleep in their beds. I have pleaded with customer service many times to help my family and all they can say is "Sorry for the inconvenience." I have to wait for the tech to come next week to see if hopefully they fix it which I hope to god they do. This has been the worst customer service I have ever ever experienced.

I called customer service and corporate over 15 times. No one knew who to direct me to to ask questions. Everyone just was reading the script on account notes. I am paying over $1000.00 just on the insurance. I WANT ALL MY INSURANCE MONEY BACK SINCE IT IS WORTHLESS COVERAGE! Please look into this and cancel my insurance as of the buy date!

I told him what I was looking for. He showed me a stackable unit and I liked it. Then, he tried to sell me one that was a different color that cost $200 more. I said, no I was okay with the one I was looking at. He then went on to tell me that the $200 more one was more energy efficient. I asked how much more energy efficient. He said, he didn't know, it just is (lie #1). I told him I was just going to take the one for $200 less because my laundry room has a door and no one would see it anyway... He seemed very annoyed. I then told him to add on the freezer for my mom since her freezer was not that much more. When he was entering the contract into the system, I noticed the price had really gone up.

I asked why it had gone up so much. His response was, "Well, the hoses for the washer and the taxes, it all adds up you know." (lie #2) I thought okay, that's weird but I needed it so I continued with the process. Well, once he printed the contract, he made sure to direct my attention away from the top of it (in fact his hands were covering it) and explained everything on the bottom portion of the contract only. I paid my down payment and left and couldn't stop thinking why my payments were so high and so much was financed. The salesman (Jacob **) had taken it upon himself to add a $329 personal protection plan (I did not want or ask for it or was I told it was put on the contract).

This personal protection plan was going to wind up costing me over $500 over the life of the loan. I called back and spoke to another salesman who said he would remove it right then and there (lie #3, I think). It didn't sit well with me so I went back to the store and asked for the sales manager. The sales manager told me he couldn't rewrite the contract because my item was out for delivery (even though it had already been delivered) but that I would need to fill out a form to have it removed and that it would take up to 30 days for it to come off, that my payments would be the same ($24 more a month than what they should have been) and it would just be removed at the end of the loan (lie #4).

I signed the paper to have it removed but again, something just didn't feel right. I went back home and called Conn's Corporate office. The Customer Service Manager called me back and asked why when I went in the first time, that they didn't rewrite my contract since it hadn't been put in the system yet. I explained what I was told by the Sales Manager (Joe). She called the store, and called me back. She told me to go back and that they would rewrite it and to ask for Joe (the sales manager). I explained that was who I had already spoken to but she said go back and ask for him and he would rewrite it. I go back and ask for him and am told that he's left for the day (lie #5).

By this time, I'm somewhat irate and tell the salesman that someone IS going to rewrite it for me without the personal protection plan. The salesman says he will help me. I go to sit down with him for him to rewrite it and wouldn't you know, here comes Joe, the Sales Manager (you know the one that had already left for the day). He starts telling me that he was sorry that he couldn't have done that earlier because the item was still out for delivery, even though it had already been delivered. I just told him, that was something he should've told me when I went by the FIRST time and that the PERSONAL PROTECTION PLAN should have never been added on in the first place.

I never said I wanted it and Jacob sure did make sure to cover the part of the contract that showed he had added it on. This was a hassle and although I like the product and the price was reasonable, I will never ever ever ever ever take anything out at Conn's again. And from what I understand, The State of Texas has already sued Conn's for doing this exact type of thing. It's ridiculous!

The rep came out again and they denied the claim. I was told by the insurance dept rep that I could "voluntarily surrender" the furniture. I'm sure they would love to add a collection to someone's credit. I have sent two letters and two emails requesting arbitration. They will not respond. When I call they pretend that they did not rec the letters or the emails. (I have proof that they did.) In the contract I have given up my right to sue, so I'm left with no recourse.

Tue 06/09/15 decided to leave work early and go get cooktop. Quintina?? Unsure correct name.. she was an assistant manager. I explained my error and wanted to make sure the other was indeed cancelled (yes) pick a new one.. add it to my fridge and hopefully still get Wed delivery. When she completed the sale, I had the fridge.. ** and cooktop.. **. Before I signed, I asked why they were separate... she felt it better to do it that way. I'm the consumer not her. I requested ONE. I'm irritated.. now it WHATEVER. She calls warehouse to ensure delivery with fridge for Wed. Explained to link the 2 invoices and even notated it on both. The warehouse even got on the phone to verify my address and delivery for the following day. Warehouse explained that I would get a call early am for a 4 hr time frame. I went home..

Wed 06/10/15. Get call early. 1-4pm. Told my son to keep by phone (back of house - can't hear door) I would get a call 30 min prior to delivery. 3:50pm called son.. still no Conn's. As I get out of a short meeting, I missed a message at 4:03 that driver is at my door. 4:07 called my son, no one was there. Called driver back.. no answer. LVM. Called store.. they say call warehouse. Warehouse states driver was at my door 20 min. Lol. It hasn't been 20 min. I'm upset and angry. They end up hot shotting. That night. Where's cooktop? Not on truck. Only fridge. After a huge struggle to get in house, 9-10pm at night I'm done for now.

Thu 06/11/15 go get ice out of my new fridge. Oh no. Digital screen has a code on it. (C ERR) Google!!! Find out it is a communication issue. Either board has malfunctioned or damaged OR possible pinched wire or hopefully something simple. Time to call warehouse. Where is my cooktop and problem with fridge. Can find cooktop info. Finally.. can deliver till friday. OMG I have a huge baby shower Saturday. I'm stressing. Ok fine. Friday it is. My fridge is broke - haven't had 24 hrs. She says call corporate. Call corp. Put a complaint in for all that has happened. After that I was transferred to warranty/repairs? She tells me I have to call the warehouse back because it hasn't been 24 hrs. Ok. Call warehouse. Told them to please send someone to look at fridge when bringing cooktop. Ok. Finally. Done.

Fri 06/12/15 call early am. Yay - gonna be there around 9am. And my fridge will be fixed also? NO not techs. Reschedule to afternoon 6-9pm. Oh no gotta lot to do for party. Anxiety attack #2 so boss sends me home early.. to get my nails done and calm. Oh snap in middle of nails, across street from home. Delivery is coming early.. I'm not done. My son met them, stove top didn't fit. They wouldn't tell me how. They unplugged my fridge and it worked. They left. I get home 30 min later. My fridge has same code. Wow... I call warehouse in tears again. They will send someone Sat. Nope. Baby shower... Sunday ok. Sun 06/14/15. 2 techs came out.. friendly - amazing customer service. They pulled both top door covers off, unwrinkled wires and it came back up. Great. They stated "If it happens again, the warehouse will replace it." 10 minutes after the left.. Error code.

The following week, I made multiple calls to warehouses, corporate, stores (even LG because I am now sick to my stomach with their product and a company that represents them) only wanting now to just remove item from my home. The stress I have endured, I can take no longer. I even called the Plano TX store.. got the manager? Said his district manager was over both stores. He sent a text to the DM to ask him to please contact me. Thinking maybe I can just choose a different fridge without all the electronics.

I had the GM of Mesquite.. Melissa?? Refuse to help me because I stated that they are Conn's. It is now July 18th. And the fridge is still sitting there with an error code. But now they are calling for payment. I don't know what else to do?! News? Investigative reporter? Attorney?? I'm at a loss. I will pay for my purchase. I will NOT pay for a broken item I DO NOT WANT! I have taken my business to Nebraska Furniture Mart. My item from them works great and I had NOT one bad experience.

We pulled fridge off the wall and found the problem and immediately turned the water off. Am I angry the hose/tube broke? Not really... what I am furious about is I called the next day after the incident to get someone out to repair it and it has been nothing but a hassle. They initially said they would call back in 24 hours, I was disappointed to have to wait but ok I dealt with it.

Well it has been 11 days, barely got a phone call back and they made an appointment only to change it after I already requested time off from my job. I paid $500 for my warranty only to feel I flushed that money down the toilet. This is unacceptable, deplorable customer service. This SG3 service company contracted by Conn's... sucks - that is the only word I can give this is - they suck! I have a fridge that has the cost of one with an ice maker, water dispenser, and even seltzer water and a warranty and none of that is of any benefit nor use to me as to date. Yes I have a defective product that I am going to have to invest another $200 into in order to have a fully functioning appliance.

After numerous conversations with numerous phone reps I finally spoke with a customer service mgr. who stated that the reason they did not just fix the item as they had done before per the warranty, they did not have the part and the product vendor was out of them so instead of waiting for it to come in they opted to issue a credit. I expressed my disdain of this numerous times, advising this is not customer oriented in any way and if you're failing to fix the item that we have purchased a warranty for whatever reason, and you have the item in stock and are still selling it, then you should either stop offering a warranty or selling the product all together or exchange the item for the same item warranty intact. There is no reason a customer should have to re-purchase the item again and pay for another warranty! I feel this is very unjust.

We contacted the Corporate Office for Conn's HomePlus and they stated that this was a mandatory insurance and that we would need to send over our home declaration or renter's insurance and wait seven to ten business days to have this removed. I told them that I didn't understand how something can be forced charged to your account without being explained. The average person does not carry home insurance on them when going to shop for electronics or furniture. In addition, the store salesperson did not explain at all what the charge is and that it would appear on our bill. I proceeded to contact the store in Arlington, TX and requested to speak to the manager of the store. The assistant manager answered the phone and stated "Oh, it's no big deal, it's prorated so you would only be charged for that month. I deal with this all the time..."

I explained it is certainly a huge deal as the consumer was not explained to about this charge and secondly the consumer has to work further to get this removed. It is ridiculous. He took the entire process lightly and said he didn't know why they did that but just send in the insurance and it should be okay. This process appears to be fraudulent to the consumer as charges hidden and not discussed and there is a process on the consumer's end to remove. I wanted to ensure that this is made known and this should be investigated as there is no telling how many charges have been charged to consumers that were unaware.

The first call I answered and was told they needed their payment. I explained that the government had changed my payment date and therefore as soon as I received it on the new date I would be in to make my payment. The young man I talked to say that was fine but could I call back that Friday and set up payment arrangements. I said "sure I will do that." Next day my phone rings again. Same thing. I told lady I had talked to someone the day before and was told that it was fine as long as I called on Friday to make arrangements. This was Tuesday. She got very rude and kept asking how much could I pay today? I again explained my situation and again she asked how much can I pay today? I finally got frustrated and hung up on her.

Later in the afternoon I received several more calls. Needless to say I didn't answer. Next day 6 to 8 calls. Same on Thursday. Finally I called on Friday (as I said I would) to make arrangements but was told they could not make arrangements because it too far out. I had told them in one week I would make my payment. "Well, how much can you pay today???" Then again Saturday 6 to 8 times and today (Sunday) again. If I had known before I purchased from them how they would harass me I would have left the store running!! Will never purchase from them again EVER!!!

A couple of weeks went by and I received a letter from the insurance company stating that they needed proof of my purchase and an estimate of repair. So I contacted Conn's customer service office and asked how I can get a estimate of repair and they said that they would have to send somebody out to my house, and they will have the service office give me a call to set that up. Several days went by and I did not hear from the service department so I called customer service again and they said that I would need to call the service department. I contacted the service department and the lady said that they would send a technician out, but they couldn't tell me at that time when they would send a technician out and they would need to give me a call back to set up a time.

I finally received a call from them to set up a time and they came out that following Tuesday on May 19th. The service repair guy said he'd write his report and submit it, and they should send it off to the insurance department the following day. I followed up two days later with the (actual) insurance company (not Conn's Insurance Department) and they said they had not received anything from the service department or Conn's. So I contacted the service department to inquire about why insurance company has not received the report yet and the service department said they had not received it from the technician yet. So I waited a couple more business days and follow back up with the service department, and they still had not received the report from the technician.

I requested a call from the technician and/or the technician's name so that I could personally follow up the technician and they denied my request. I requested the address to the service department so that I could come down there and get the corrected forms. They refused to give me that information. They said they would look into it for me and they will fax the proof of purchase with the service form to the insurance company. I requested that they send me a copy via email of my proof of purchase as well as the service report from the technician.

I received this copy via email on the 29th of May, 10 days after the technician came out to my house. The technician's findings were scratched off of the service report with a pen, and I have attached that report along with my proof of purchase. Obviously, if its findings are not legible the insurance company is not going to accept it. I mentioned that fact to the customer service lady via email that the insurance company would not accept that report and asked if there was a way that they could have him correct it or fill out another report. She sent me an email back stating, "Greetings, Unfortunately not, this is actually his original copy scanned and filed. I do apologize." I sent her another email asking if they could write a new corrected report twice and never got a response back from Conn's.

I waited a couple more days to get a response back and never received one. I contacted the Conns insurance department again. This time I spoke with the lady whose name I wrote down as being ** who said that I was supposed to just continually follow up with her and not call the service department or customer service, she was going to take care of everything for me and I would hear back from the insurance company within 15 business days.

So at this point I thought that I had slowed down the process. I did receive a letter from the actual insurance company within 2 weeks stating that they still needed the damage estimate repair form. So I called Conn's insurance department back and was told that there is nobody working there by the name of **, I was then told they would contact the service department to get the corrected form from the technician and they would contact me back. However, I did not hear back from anybody. I contacted the service department regarding an unrelated matter and they sent out a technician. I was then emailed a survey, which asks if you'd like to be contacted by a manager, and I said yes. Several days past I never heard from a manager, and still haven't over a week later.

I called Conn's insurance company again on June 22nd and spoke with one representative, I felt like she wasn't helping me so I hung up on her and called back. When I called back I spoke with a representative who said, "let me look into this for you," put me on hold and came back and said, "I'm going to get my manager." Her and her manager, finally after all these weeks, took some time to look into my problem. They told me they would call me back by the following day with a resolution. And for the first time since I started this matter, they did actually call me back. I was told I just need to go down to the store pick out another TV, I'm going to have to fill out some paperwork and that the store is going contact the Conn's insurance department to verify that I am to get a new T.V. It'll be simple.

So on June 25th, I drive to the store which is not close to me, and I am told because the insurance office is closed there's nothing they can do for me. I suggest that they just let me sign some paperwork and let me pick out my TV, and they can call the insurance office on Monday to do the verifications and then they can give me a call afterwards to arrange delivery. The store manager told me that they could not do that and that I would need to come back between 7 a.m. and 3 p.m. However that store doesn't even open until 10 a.m.

I feel like all they've been doing is giving me the runaround. I bought the insurance, they should not treat me like this. I'm paying extra money for this insurance. I have grown very weary of this company and will never shop there again. I make my payments on time every month for a T.V. that I cannot watch. I am beyond frustrated with this whole company.

I told them I want new refrigerator not one that has to be repaired in 30 days. I was transferred to different customer service rep until I just snapped. They wouldn't transfer me to a manager so I just excused myself from the phone to calm down. They have poor customer service. Don't try to satisfy the customer, because no one wants to spend $1300 for refrigerator then need repairs in 30 days. Conn's need to remember Happy Customers are Returning Customers. My mother needs a stove but after I told her about my situation going on she said she wouldn't be going to Conn's. Right now would not recommend to friends.

The next day, I received a call ABOUT MY CEASE AND DESIST LETTER. Now, this seems to defeat the purpose of a cease and desist letter. Am I right? Called back to complain and received a ticket number. The day after, I received not one, but TWO calls from yet a different number. I talked to a supervisor who looked up my "ticket," which was really just someone from customer service saying that they couldn't remove my number, because it wasn't in the system in the first place.

OBVIOUSLY, MY NUMBER IS IN YOUR SYSTEM, OR I WOULD NOT RECEIVE MULTIPLE CALLS A DAY REGARDING A GHOST ACCOUNT NO ONE CAN LOCATE. This is what happens when you use a robodialer. You harass people, people who have never been to your store and now never will. I am on the do-not-call registry and never gave permission to your company to robocall my wireless phone, which contradicts FCC mandates that state: "All non-emergency robocalls, both telemarketing and informational, require a consumer's permission to be made to a wireless phone. These calls can include political, polling, and other non-telemarketing robocalls."

So, because you cannot seem to get your act together and contact whatever company you have hired to remove wrong numbers from your list, I will be making a formal complaint to the FCC, and I will never purchase anything from Conn's. Ever. These are the numbers that have called me so far. I didn't call a few of them back at first. 469-342-0300; 972-646-2027; 972-755-1085; 972-755-1059; 409-832-1696; 972-755-1002.

Needless to say they didn't. I call the store from which I purchased, was hung up on several times, very unprofessional. Finally got through and asked for a manager. It got back with me at 9 pm and said someone would be out Friday to take a look. This was Wednesday when I talked to him. Come Friday no one had called by 330pm so I called. They said they had just got the email and would be out Saturday. Needless to say they didn't show up and then it happened Sunday also. I have called customer service. They have said they would put a request in to waive restock fee to pick up washer and dryer because after what I have dealt with trying to get a brand new item fixed I no longer wanted any item from this store.

I have been back to store and store manager said his hands were tied that if I paid 300 restocking fee they would come get. I said no way for something that was messed up since the day I received it. Now today when I called customer service since no one has called me after the 2 other requests were sent in. She says that Conn's never waives the restocking fee and that I'm pretty much stuck with it. Never have I dealt with such unprofessional customer service. The store is also just as bad. Horrible experience and nightmare!!! I haven't even but all the times I have contacted them without any solution.

I've called and made a complaint and finally was instructed to call again and schedule a service call which I did and someone came to my house to look at my furniture. I did show him what was wrong with my sofa (a tear on bottom) and loveseat (threading was coming up and scratches noted). He did say he could not say what was going to happen but all he did was submit the info to Conn's and someone would be calling me. I was called from the corp. office on 6/18 stating for me to just go into the store to sign a form so my items could be replaced d/t they were on back order. I did go into the store after waiting 45 minutes for some to help me. ** was in the store and I was told he was printing the paperwork. An older woman and her son came into the store about 20 mins after me and he ** began to assist them totally disregarding me and my family.

Not until I was very upset and walking towards the exit did someone approach me and ask if he could assist. I told him the situation and he stated someone would be with me shortly. 30 more minutes passed and the young later at the payment intake desk said “ok here's the paperwork sign here.” I told her before I sign "what am I signing?" She stated I don't know. I told her I was just not signing anything until I knew what I was signing and I would like to know what items were listed on the claim. Rudely she walked away and said let me ask him (meaning **). The item that was on the form (that I was told to go into the store to sign) was nothing that I had made a claim for. I did make a small statement on the form. Still at this point I don't know the status of the claim of the damage items that was submitted on 5/20/15.

Last night a replacement for the item that I still know nothing about was supposed to be delivered. I received a call about 6pm stating the driver was running a little behind (I was scheduled between 4:15 and 7:15pm). At 9pm I called the delivery department and was told the driver would call me, which he never did call. I did state that I did not want them to come late because I had to put my children in bed early. I received a call from ** stating I was told you wanted to reschedule if they were going to be at your house before 9 (that was never said). By then it was 9:15pm I did inform her it was too late and if they were not on their way which she stated they were not. If they could just come tomorrow (6/24/15). She then stated "sure someone will call you."

No one ever did so I called this morning and was told once again someone would call me and they should be there at my home between 4-7. I have never been treated with such disrespect and poor customer services. It saddens me knowing that I am stuck in contract with them. I don't feel that it is fair as me being the customer that I should have to go to these extreme measures to get my items repaired.

When I called Conn's, I was transferred to multiple people. They tried blaming my bank, stating it was my bank doing it. They tried blaming me, stating I had done it. My account was illegally accessed and charges were attempted to be made without my authorization, and Conn's has no sense of urgency and apparently doesn't protect their customers' data. This is unauthorized access to my bank account and is illegal. DO NOT USE THEM!!!

I have called repeatedly and went in store to request this process be rushed as I have 5 children at home (school being out for summer). They keep saying 3 - 5 days and 24 hrs for someone to call me back. No return calls at this time and I have contacted the corporate office. I will never do business with them again once this is resolved and will let everyone I know not to as well. That's a wide reach of people since I work for a major communications company.

At 9:00AM today I called the distribution center to inform them that the unit did not work and requested resolution. Four phone calls later, no responses as promised. Finally I got ahold of someone at the distribution center that was pleasant and actually listened to my situation. I understand clearance items have risk associated, however defective units should not be within that risk. Conn's knowingly sold me a lemon and I want the unit returned and my account cleared.

I spoke to a girl named ** who was TOTALLY rude and told me that my account was in default, and I needed to make a payment today. First of all, my account is NOT in default! I've made every payment. I have a great payment history. Otherwise, Conn's wouldn't have just sent me a letter wanting me to shop more saying my credit has been increased to $7500 limit. I looked at my phone. I am very busy, so if I have missed calls, and you don't leave a message... I don't return your calls. This 972-755-1002 number kept appearing on my phone. If I don't know the number, I DON'T answer it... PERIOD! This same number started blowing up my office phone. The girl ** with Collections was SO, SO rude.

I do NOT understand why just the DAY AFTER my payment is due, you're calling me at home and at work wanting to know where my payment is. That is HARASSMENT!! You can call me on my cell phone, but DO NOT CALL ME AT WORK!!! There is not meaning to harassment of a GREAT customer. I'm gonna tell you what you're harassment has done. You have JUST LOST A CUSTOMER. I will pay my bill off, and NEVER, NEVER shop with Conn's again. Your tactics are ridiculous! I am a GREAT customer that you just LOST with your collection team and methods. ** talked to me like I was her dog.

Conn's, if you want to KEEP good customers, then you need to seriously re-think your collection practices. You've just lost me, and I will be reporting it to the BBB. Goodbye, and good riddance! Signed, An angry, harassed, now former customer.

These calls are very disruptive and have woken my baby up several times. I am so tired of these calls, and the people on the line are just plain rude. I understand they are likely looking for someone who owes them money, but it's not us and it needs to stop. I shouldn't have to divulge personal information to a store that shouldn't have any of that information to begin with, just to get them to stop calling my house. I have never even been in a Conn's store and I certainly intend to keep it that way. I plan to take further action. If I could give ZERO STARS I would.

I asked her if I could just wait until the booklet with the bill arrived at my house, which it always had arrived within the week of my previous purchases, to make the deposit since as a business owner myself I had much more priorities to take care of than to wait two more hours. I did not receive the booklet until 2 months later! I kept calling Conn's prior to those two months and they kept telling me that it would arrive and that the promotion was still valid. When the bill with the booklet arrived, I went to Conns and asked them why I was being charged interest rate.

Now, I do not care that I am being charged interest rates, but what I do care about and am extremely disappointed about is that I was lied to by the Conn's employees. I spoke to the manager that day, and the manager said that the promotion is no longer valid because I was suppose to pay within the first month. I told the manager that the employee told me otherwise, but the manager instead just apologized and said that there is nothing they can do about it and that it was not Conn's responsibility to make the customer's happy! My husband said that Conn's is going to lose 2 very good customers because of the manager and the employee and the manager simply said he did not care! I am extremely disappointed with this company. The employee did not care that she lied and the manager did not care he was going to lose 2 customers.

Original Review: June 8, 2015

In January 2014 I purchased a Samsung tablet with 3 year warranty. It worked great. Turned it in to Conn's service to fix crack. I was told it could not be replaced. Then got a call to go in the store to get a new tablet. We came home with a tablet that cost way less than the first one. Purchased a LG washer in November 2013. A major piece broke. It was replaced a month ago. Washer has ruined 2 shirts, 1 short, 1 sock. There are black oil stains on clothes. No matter what size the load. Pieces of white plastic are in the loads when finished. At least 3 to 5 errors with any size load.

Your sales guy lied to me but hey I signed the contract so I guess this is on me. I will never do business with you again and your company blocked me from posting on your facebook page because I was costing your company business. You are all thieves and liars and when calling into your customer service over the phone those people are just as rude. I see complaint after complaint with your company and I recorded both transactions on my phone as I do all my transactions.

My next step is to take my contracts and voice recordings of your sales guy saying my payments was only going up about a 100.00 dollars. Not once did he say it was going up 312.68. I refuse to contact your company about this as I will post as much negative information on social media and I will be protesting in front your store for 7 days in the near future when I will be taking off work to cost your store in Tulsa, Ok some lost revenue. You made the wrong person mad from lying to me.

My husband was trying to explain to him that he was told by the other woman he could, but the man continued to yell and get in his face. Finally, my husband said forget it, keep your tablet and moved on finishing the purchase of a television we were also purchasing. The man came over a few minutes later apologizing and saying he was told they can sell us the device with the security block on it. Reluctantly, my husband accepted his apology and we decided to still purchase the tablet. No sooner than 10 minutes after we leave the store, we found the tablet to be stuck in retail mode and nothing we did took it out of that mode.

I called and spoke with the sales woman and she said bring it in. After 45 minutes of having 3 people look at it, I said please just return it. The guy helping me says on and then the sales woman comes and I get told "oh no, it's sold as is, you need to call Samsung and fix it." That is absolute ridiculousness! First they sell you a floor model and don't have the tool to even take off the security device and brackets on it and then they can't remove it off retail mode so it is the customers responsibility to do it? The lady literally has me sitting here chatting with Samsung on her computer trying to figure it out. I have my family sitting at home waiting for me and this is how we get treated?? Absolutely horrible experience, I doubt we will ever shop here again.

Monday morning I contacted my HR dept. for a copy of my ID... So instead of a receipt copy of my ID, they would have a copy of my unexpired license from the HR dept. The sale associate okayed the copy. At this time I'm now waiting on my delivery to take place. Well on Wednesday evening around 5pm, I received a TEXT from the sales associate stating the document is not accepted. Here are a few questions that concerns me: 1. Why would you allow a customer to sign a contract with a receipt copy? 2. Why would they allow a printed receipt copy vs a copy of my current Tx ID? 3. Why would the associate reach out to the customer days later via text?

Now I just had a c-section surgery new baby & supposed to be healing & I'm still fussing with Conn's.. No one has called me back. All the CS reps keep telling me to leave voicemails. I am tired & looking to get an attorney since I am supposed to be on bed rest. They basically are ignoring my calls & now washer & dryer both not working. I have extended warranty & no one can seem to help me. My baby's clothes are wet going to get ruined since I've been waiting 2 weeks. I can't drive due to c-section so washeteria not an option. I will never do business with Conn's. They have their nerve to call from billing dept for payment & I still have no working washer & dryer. I am so tired of waiting months & for techs to come out still no working washer & dryer.

I have been told that if I have them pick up it's voluntary repo & balance will go on my record. I will not pay for nonworking washer & dryer. If they try to put on my record a balance I will seek an attorney to get my money back. This is what I was paying for, extended warranty & no one has bothered to call me. This has been a nightmare. Stay far away from this company!!! Sorry typing from phone. They will make you repo to avoid replacing new items. They simply don't care.

I called to make a complaint on Mr ** and he heard me. He handed me a piece of paper which stated he offered me a store credit and I declined. If he offered me a store credit he didn't explain what it meant. I sat and read the paper he gave me figured out what a store credit was. I then told ** I don't need anything or want anything other than a replacement. He ignored me and another customer was in the store with the same issue started speaking to him. He called the police. I didn't do anything wrong other than try to figure out what can I do. I spoke with the police. He said it's a civil matter not criminal. I have bought a $3,000 riding lawn mower, $2000 washer-dryer, $150 bed $200 camera, $400 push lawn mower $1000 tv, $1000 laptop $200 beats head phones. Everything paid off except the game and beat simple I'm paying on them.

Almost 10,000 in a five year span and I can't get a patient supervisor to sit and explain to me what going to happen. He started talking to other customers and made me feel like trash, like all he needed was more sales not a existing customer. I bragged about Conn's in the past. Not only will I not brag about the store anymore I will try my best to contact local media about this issue.

This furniture looks absolutely terrible. I would think that Conn's would be willing to at least replace the pillows and cushions but no, they only closed her complaint. She only wanted something done about her sofa and love seat. After getting nowhere with that, I didn't bother to contact them about the terrible condition of the dining room table. It is a glass table with a wooden base. At this point the base on which the glass sits is so unstable that the glass rocks. The screws under the table are apparently loose. My mother is elderly and lives alone so this is not for normal wear and tear, it is from poor quality and the table not being put together securely enough or according to instructions. I am so disappointed in what my mother bought and how no one was interested in fixing her issue but the salesman was definitely ready to take her money...

Here it is 3 months later and guess what? You got it. No repair, no replacement, nothing but broken promises, rude customer service, no return calls from supervisors no NOTHING. Do you feel my frustration?? They keep records of how many times you have called and still they do not care. All I hear is the new door is on backorder, let me send a email, then no response from their emails. One time the person on the other end of the line told me to call GE. I didn't buy the warranty from GE. I bought it through Conn's. Hummm wonder where they got their name?

This is no way to treat a customer Conn's!!! This is the 2nd time I have had a bad experience with Conn's. I should have read their many negative reviews and purchased a sectional from a reputable company. They sell cheap overpriced furniture and they do not care about their customers. I will never do business with them again. DO NOT BUY FROM CONN'S!!

Right now, I'm a month without a washing machine because the guy came and put in a new transmission in the last 30 days. So now, I'm spending $40 a week to do laundry at a Laundromat. However when I used it for the first time since the repairman put in the new transmission, it sounded like there was a hammer inside of it. Once I finally got the lid open, my washing machine is full of water, full of soap, it was full of my clothes, and broken pieces of plastic from inside the washing machine. Also my water leaked even if not hooked up.

They're supposed to come fix it tomorrow, but they said if it's unable to be fixed, it'll be when they can get back out here. I'll be really upset if I just paid all this money for a washing machine and they don't fix it, especially since I bought the extended warranty plan. (I paid a thousand dollars for this extended warranty only to be asked to pay an additional $30 for them to diagnose my stuff, and another $30 for a response!) Despite all these, the repairman has been by far the best experience I've had with Conn's (even after not having a washer for a month). He was so sweet and I would welcome him into my house a hundred times over. But product-wise, never again! All-in-all, it has been a nightmare experience.

I contacted Conn's local store. Was put on hold for 25 minutes before talking to a manager who said there was nobody available to fix our washer. On Monday, May 25, I called Conn's and asked for a status report. No action. Was sent to another supervisor's voice mail. Bear in mind that I left messages at both of those supervisors and, as of Tuesday, May 26, haven't heard from either one. I looked up LG's website and contacted them. There were two LG certified service reps; one is located in Rockport, TX. LG explained that the Memorial Day holiday was a problem and promised to call back Tuesday.

I heard from LG on Tuesday morning with an appointment for June 3. This was clearly not acceptable since we've been out of a washer for 10 days already and that adds another 10. After spending 2 hours and $30 at the local laundromat, I was furious. The LG CSR gave me a supervisor phone number. My husband called and LG agreed to have Sears come to repair the washer on Wed, May 27. I called Conn's to ask who I can find a service person and nobody at Conn's could. I didn't bother talking to the person who answered the phone and asked to be forwarded to a supervisor. Left another message which has yet to be returned. I have no idea if the machine will be fixed tomorrow, but I am so sick and angry with Conn's service department and their abject incompetence.

Second issue, after delivery we found that one of our sofas did not recline properly on one side of the furniture. Called the store, a different manager told me that I had to call a different number and file a work order for repair. I was disappointed I had to do this, thinking that the store could do it on my behalf since I had been so patient a couple of days before.

Third issue, once I called the number provided to me, the customer service associate told me that my order was not in the system yet and that I had to call back early next week to place a service call. This one really set me off, because in this age of technology, I could not understand how in the world my order couldn't be in a system, especially since I already had a copy of the paperwork, and the furniture was sitting in my house downstairs already delivered!

So we almost decided to have them come back and pick everything up, but cooler heads prevailed. Instead of waiting until next week to call back, I called the next day and another customer service associate was able to find my order and placed a service call for me to a 3rd party vendor for them to come look at my sofa.

4th issue. This past Memorial Day Weekend, we had ordered a grill, and also paid for the assembly of the grill. Got ready to start the grill up, of course the grill didn't start - it was a Weber One-Touch Grill. Not a big expectation, but when you pay for an assembly of a grill, you assume they would check it to make sure everything was functional, but I guess not. I didn't bother calling Conn's to tell them, knowing I'd be frustrated again. I contacted Weber directly, and they are sending replacement parts. We were able to find a work around for the piece not working. I may contact Conn's once the replacement parts arrive and see if they will come out and put them on for us.

All in all, I'm just disappointed in the whole experience with these guys. I was more than patient at first, but the issues are just a major disappointment. The biggest thing was despite all of these things happening, no one has offered anything except an "I'm sorry." The companies I work for would have bent over backwards to try and rectify the situation through any number of different ways. But I see what the bottom line is with Conn's, and that's the bottom dollar, which is sad because I want to like them, and their people aren't all bad, it just seems like their whole process needs to be thrown out of the window because it's just horrible.

The last issue has just happened again for the 3rd time, deck broke. I call the service dept and get the runaround and the service manager has NOT returned any of my calls. You want to call this customer service??? I had to finally go to the store where I purchased the mower and got the runaround again!!!! Their COMMENT was "We will get with the service dept. and see what we can do!!!" I will NEVER NEVER buy anything again from Conn's, so. And will let everyone I know about how you are treated when you try to use your WARRANTY that you paid GOODS MONEY FOR!!! NEVER AGAIN!!! LESSON LEARNED.

It is Conn's policy not to return a product until they determine whether or not the product could be repaired, forgetting the fact that the product was brand new. If I had wanted to purchase an item that would need to be repaired, I would have purchased a used product. At the cost of their furniture, it is absurd to expect a customer to have to repair a brand new piece of furniture. After at least three services calls and a mechanism exchanged, Conn's finally understood the chair could not be fixed. This took approximately 6 mos. During that time, I had been making my monthly payments on a piece of furniture that I could not use, because Conn's refused to make good on a product they sold.

Finally, I got a new chair -- and this one should have never left the warehouse. The fabric on the back of the chair is supposed to extend to the bottom of the chair, where it covers the makings of the chair. Unfortunately, this fabric is too short, and does not cover the velcro and staples at the bottom of the chair. Conn's will not replace the chair until service is called, comes out and acknowledges that, "Yes, the customer is correct. The fabric is too short." I am at the point to tell them to shove it all. I will NEVER do business with them again. Their name truly fits their operation -- a Conn job!

Now it is May and Conn's have been giving the runaround about replacing my TV. Along the installers put the mount upside down and this 60 inch tv is basically hanging not secured and I feel that they are refusing to be of service. I am paying monthly for nothing. I have been to the store where I purchased the tv, called several thousand times, no one seems to be able to help. They are continually pushing me off to this person that person. Delivery supervisor has come out, took pictures, still the damage TV sits above the fireplace and no one has fix the problem. I am about to hire an ATTORNEY AND go from there. This is ridiculous and unheard of.

A guy came out and said he could not repair it but would take pictures to send to corporate so they could replace the back. A couple of weeks later, a woman called and told us they would not repair the tear as "It was obvious from the picture that a large object was dropped on the couch", which is completely untrue and there is no way to know that from a picture anyway. It's poor craftsmanship (the tear is right on a seam.... The seam was clearly stitched improperly). Pure and simple. DO NOT believe the sales person when he/she tells you insurance covers any damage whatsoever... This is a lie, it covers nothing. They will come up with any excuse to take your money but not replace/fix their poor quality offerings.

Every single time Conn's came out, we had to take off from work to be home during the 3 hour window we were given. I am past due on my bill because we lost ALL of our food and had to use payment money to survive with no refrigerator. The Samsung bottom freezer fridge is only a year and a half old. Since May 2nd I have received at least 10 phone calls per day from collectors. Guess what? My fridge is still not cooling properly. Now he says I need a condenser! I'm going crazy and these people are so inconsiderate!!! How can you expect me to keep my end of the deal when faulty merchandise is causing my distress?

You pay 1000 or more only for it to mess up after you are done paying on the crap. Then you buy extended warranty that doesn't cover crap!!!! They say one side is normal wear and tear but both sides are doing the same thing. I don't even sit in my living room and the leather on my couch started to come off out of nowhere. Then you get lied to and all this round about to get service but at the end nothing is fixed and you have parts that don't even fit the couch. Totally unacceptable!!!!! I hope you all go out of business for your poor quality furniture!!!! Signed an upset irritated customer!!!

We thought it was a bit high but after explaining that we were buying electronics and if ANYTHING went wrong in those 49 months, Conn's would send a service technician out to repair or replace the items. After explaining that if anything went wrong including if we accidentally dropped something, had liquid damage, the dog ate the remote (that happened too), or if the sound quality just wasn't right, all we would have to do is call and they'd send someone out. We went ahead and purchased the additional warranty since it sounded like a smart thing to do. After the first technician was a no show, they sent another one out at 9 pm. After drilling very large holes in our built in wall unit and making a rat's nest out of wires that didn't connect to anything, we kept getting connection errors because they did not install it properly.

6 months after purchase, our wireless speakers stopped working. Shortly after our Blu-Ray system would spontaneously shut off. We called the store, they said to call the 800 number. The 800 number said since it was a "carry out" item, we would have to call the store. We kept getting the runaround. I finally went into the store and talked to the manager. He said due to the Holidays it would be best to wait until after to bring in the unit. We didn't have to worry about the manufacture's warranty since we purchased the additional warranty. We finally brought it into the store at the end of April 2015. The service rep at the counter was HORRIBLE. I had the big box with our BLU-Ray system in my arms and when I asked to speak to the manager, she pointed to the other side of the store and said you can take it to him. He proceeded to tell her to give us a claim ticket for repair.

They then informed us that they show us only having the extra warranty on the TV. WHAT?? They showed us where the warranty appeared on our paperwork (under the TV) and therefore it only covered the TV. My warranty papers do not specify what items are included. My warranty papers have my invoice number at the top. The invoice that includes the TV and the BLU-Ray. Even the manager said he may have typed it up incorrectly and told the rep to send it to the service anyway. However, their computer specifies which item with serial number. I can't see what the salesperson types into their system. All I can go on is the paperwork I was given. I looked at all of it and read all of it. It showed my entire invoice on the warranty paper.

2 days later, the service people called and said, "no, it's not under warranty." I had to go back into the store and they would need to re-do the paperwork to reflect both items covered. He sent my system back to the store and yada yada yada.... I now have a worthless Blu-Ray system and $900 dollars worth of worthless lies. I paid off my $3767 purchase within the year as I agreed to do. Since Conn's does not honor what their own employees promise as well as their horrible service, I will never walk into one of their stores again. I will also share my experience with my family, friends and acquaintances so they will not be CONNED by Conn's either.

We have paid 1700 dollars on our ticket even though our couches still weren't getting fixed until we finally had enough and said we aren't paying until they are fixed. Then we get a phone call after that saying we could go into the store and get our couches replaced or purchase another item as long it was under or equal to our original purchase but was that the case? Absolutely not! We went down there and the first time and they said, "All could we replace was the ottoman..." Seriously? Then we had to leave call back customer service to fix the notes in the account and we would need to wait 3 days. We visited the store again and wouldn't you know we have to pick out couches! I don't want to buy couches from them anymore because of the issues we are having with our current ones.

My wife and I had talked about it and decided "Hey let's just get a mattress for the amount we have already paid them and be done with all of this since we paid 1700 dollars." You would think we would be able to go and spend some of that in the store on whatever we wanted and be done with paying them anymore because we would only be spending the amount we had already paid them and not anymore. Is that the case? Nope! What did we get instead... OUR 1 year no interest removed! Then to top that off we were told we would have to visit them again or call up there so they could call this "special" number for us to try and get the notes fixed again so we could purchase what we want instead of couches and to try and maybe get our 1 year no interest reactivated.

So we then call up there and what do we hear... "I'm sorry you are going to have to call customer service about that..." YOU JUST TOLD ME TO CALL THE STORE AND THEN SOME AT THE STORE WOULD CALL THEM!!! After that my wife calls them and they said "We will call you back..." That was 3 days ago! So here we are stuck with crazy interest, ragged couches, time wasted, money wasted and no resolution and now stuck back in the death loop of either no call backs, no resolution, and "No I can't help you" attitude... This is so frustrating! I'm not asking for my money back.. I'm not asking for the world... all I want is to be able to use my hard money I already have paid to get something that will be more useful to my family than terrible couches and be done with this whole deal.

I was told there is nothing I can do, except wait 90 more miserable days and have someone come back out. So they want me to make 3 more payments on a mattress that is essentially a eye sore and takes up space? I am even willing to pay the difference between this mattress and a different one but Conn's is unwilling to help! I have always been a great Conn's customer, but with this going on I will definitely not purchase anything else from this store. What a scam! I can't believe they allow customers to be completely in pain for no reason. This is the absolute worst customer service I have ever dealt with in my whole life. I was also told twice that comfort wasn't in my contract, not sure about them but when purchasing a mattress comfort is a MAJOR factor especially with neck and back issues.

I call back when informed and was told the insurance amount was cancelled. However, I owed $1009.17. On 6/08/2013, I received a letter and an invoice from **, regarding acct., ending in ** that are contradictory. The letter states I paid $2414.25, $225.63 short, owe $1009.17. The invoice received on that same day by ** shows I paid $2494.84 credited, last payment $559.63 last payment applied in 2/22/13, payment $598.84 debited, $275.00 payment on 3/29/13. Due to the exacerbation of a chronic dealing this horrendous stress, among other stressors, I am permanently disabled, and it is still unresolved.

Yesterday the computer accidentally got broken. I took the computer to the original salesman and they refused to fix the problem. The manager at two locations called me a liar. The company is refusing to back what I was told when the item was sold to me. I was told that on several occasions. Now my wife is going to get kicked out of school. There are laws against false advertising. A report has been filed with the better business bureau. That Conn's called me again and yet again I was called a liar. I feel like they have discriminated against me and my family. They are preying on the poor.

After a few HOURS, I called him back and explained I was not happy. I advised when he tells someone he will call them back in a few minutes, that means you call them back in a few minutes, regardless if you have an answer for them. Communication is important to customer satisfaction. At this point I ask for the president's/owner's name. I called and filed a complaint with their customer service and have been told I may qualify for a $25 gift card (ha)! I advised it will take a lot more than a $25 gift card to earn my business back, or anyone else I know. I am so disappointed in the service at this store. I was looking forward to my Mother's Day gift of a new Couch set!

We called our own repairman for the fridge and paid for repair out of pocket. When the inspector arrived we began to make comments about the mattress and it being defective and took multiple pictures while also commenting on the "like new appearance" of the set, the extra wood slats we installed, the additional bracing we added. He told us before he left that it needed to be replace but Conn's "wouldn't listen" and they didn't. He was right... we were told several time that someone would contact us. When we called back we were told they called and left message, they didn't.

Long story short this happened again at the end of 2014 and again over the past two weeks. This time we video recorded the inspector as he stated "it needed to be repaired" and they are now telling me that it is due to normal wear and use. They continue to lie about the needed replacement, the warranty that I have paid for is useless because there are no repairman in my area, they lie about calling back, they are rude when questioned and Mrs. ** in their consumer repairs never calls back after leaving messages for 8 months.

This company is dishonest and preys on people. I am fortunate enough to be able to spend another $2600.00 on another mattress so that my wife doesn't have her continued back issues but, many others are not. If I passed by an Conn's and it were on fire I wouldn't throw/offer a bottle of water to help put it out. Dishonesty always cost you in the end so, keep Conning people.

I have referred my best friend who bought the TV that I was supposed to have and now we're both willing to take them back and return them with the restocking fee. Customer service is an attitude, not a department. I was willing to pay more than what I am now, and they're not even budging to work with me. I was looking forward to furnishing my entire living room with Conn's.. Now I have to look elsewhere for being lied to and not being helped out with the employees.

I called a total of about 40 times and I am still calling to get this account right. Now they have decided that I owe interest and other fees. They also said that I have to pay this "insurance" for the LOAN! I did not sign for that and it IS NOT in my paperwork. The couch portion of my sectional fell apart. The wood was made with knotted wood...This means it will snap easy! I have sent certified letters, made several inquiries and requests. I have filed a complaint with the BBB which turns out is a joke as well and provides no help. I tried to file a complaint on the website and they said my complaint did not meet their requirements??? What?? Shady business and very bad customer service. I wonder where they obtain their employees from? Do they put ads in the paper for con artists? I am just wondering...I want to keep my money now.

Additionally, we came home yesterday and noticed this $3000 couch that no one has used is pulling apart at the seam. I called customer service and was told that is not covered by warranty! What? It's 2 weeks old with tags on, costs $3000 and coming apart at the seams is normal? Since I mentioned that my son touched it (so we could walk in room) then they said he damaged it. So $3000 couches get damaged by touch? There is no way we did that. You are Scam artists. I have filed with BBC and Attorney General. I am calling all news stations by Thursday.

We've had an issue with the drawer on our refrigerator, and I called, and somebody was out that same week to come and look at it. And then they were out a couple of days later to fix it. It was pretty good customer service and the technician was really professional. He went in there and took care of what needed to be taken care of, and was really efficient at his job.

Today is Tuesday. We received a call asking if we still needed their services... REALLY!!! We have 2 kids at home. It has now been over a month and a half... over 6 trips to the laundromat. Who has to pay for this??? The customer!!! Not to mention they do not give you a time before that day. They tell you that they will call you that morning to set up a time. Hello Conn's people do work. We have missed 4 days of work because of this... Who has to pay for this??? The customer!!! I have called customer service, tried to speak with managers and never a call back. I have had it. We got ripped off.

I took off work that morning to meet the technician **. Upon arrival ** was irritated as the problem had not been reported properly in the system. In his report (& he showed it to me) Conn's had said that the material was unraveling on the back of the loveseat. He ran his hand along the affected area of the console and demonstrated how the piece of material was faulty and said that the console could easily be replaced, but he was unable to fix the problem as Conn's had not reported it properly. He said that it actually happens all the time. He said that Conn's would direct ship the part to me and when I receive it call Conn's and make an appointment for installation and I could ask for him. That was fine with me and at that point I was satisfied.

A week later a representative from Conn's called saying that they would not be shipping the part and that the repair was not covered. I explained that that was unacceptable for 2 reasons: 1) I purchased the extended warranty and 2) Conn's technician had demonstrated to me that the material on the console was faulty. She said that all she could do is request that another technician come out and evaluate the console again and they would call me back with the new appointment date. Another week went by and they did call and said that the earliest appointment is now Thursday 05/07/2015.

I wish to point out that by 05/07/2015 it will be 2 months since the problem has reported and it is getting worse with normal wear and tear. I don't understand why Conn's is not accepting the report of THEIR technician. It sounds to me as though Conn's is issuing a new directive to the new technician. I have spoken to the Texas Attorney General's Office - Consumer Protection and they advised that I open a case if I am not satisfied. Also, I would like you to send me a copy of my contract. Additionally, please cancel the credit life, credit disability, and unemployment insurance. My husband was told that he HAD to purchase it at the time. He is elderly and I feel that your representatives completely took advantage of him then and are continuing to do so with this furniture repair on a loveseat that is less than 2 years old. There are no other areas on the furniture that are problematic.

The first option was to get the same dishwasher in stainless steel (which we do not want). The second option (we chose this to begin with) was for ** to try to find something similar at about the same price. The third option was to refund the dishwasher to our DEBIT CARD because we had made a down payment which made it possible. The fourth option was to refund the dishwasher to our CONNS card. ** told me that she would call me or text me if she was able to find a dishwasher. Four hours later, I finally called ** again. She immediately said that she was unable to find a dishwasher. So, I asked her what would happen to our payments if the dishwasher was taken off the CONNS card. She told me that either it would lower our payments $3 a month or we would have 1-2 less months to pay on our card.

This is when I started to get angry. We purchased a $300 dishwasher along with the couch. Our payments are going to be around $80 a month for 30 months. By my calculations, if our payment was lowered $3 a month, in 30 months, we would be receiving $90 for a $300 dishwasher. Then, if we were to have 1-2 less months to pay, we would be receiving at the most $160 for a $300 dishwasher. This ABSOLUTELY did not make any sense to me so I decided to call the manager. ** ....what can I say about him? When I got on the phone with him to explain my situation, he said, "I know who you are." I asked him about the payments only being lowered $3 a month or only knocking off one to two payments. He said that he was not sure what ** was looking at but that our payments would be $10 lower a month. He then said that he could give us a full refund including taxes onto our DEBIT card instead of lowering our payment amount.

I told him that we would like to have the refund placed on our DEBIT card so we would be able to go somewhere else to purchase a dishwasher. He stated that he would put the refund on our DEBIT card the next day (Saturday) and call me when it was finished. I never received a call back from him. Finally, on Tuesday, my husband decided to call and check on the status of our refund. He spoke to ** who stated that the refund had been issued to our CONNS card. My husband asked why it had been done that way and ** pointed the finger at someone else saying that THEY had issued the refund before HE had the chance to do it.

My husband asked if it could be changed and ** said he would have to call the district manager to get approval to change it and he would call my husband back in the morning. My husband said he would wait on hold while ** "called" the district manager. Of course, when ** returned to the phone, he again told my husband that there was nothing that he could do about the refund. Now, we don't have a dishwasher that WE PAID FOR, we don't have the REFUND WE ASKED FOR, and we can't go to any other store to buy a new dishwasher because of how the refund was issued.

I honestly do not understand how any of this happened. First, they take OUR dishwasher to someone else's house. Then, they practically tell us we will not be getting a full refund of our purchase. Finally, when we think everything is settled, they put the refund on the WRONG card. I'm not sure if ** even called the district manager. The feeling that I got from him is that he didn't really care about what happened to our account. He was not helpful, friendly, or understanding of our situation at all. He was rude, disrespectful, and unaccommodating. Customer needs do not come first in his books. He doesn't care whether we will be returning customers or not. I have NEVER in my life been treated with such disrespect as I have with ** . We might not be big spenders, but we have spent well over $7,000 at Conn's. Thanks to this last visit and to ** , we will not be shopping at Conn's ever again and we will let anybody we know not to shop at Conn's.

They told me their policy is 1 day, 3 if you bought the warranty. They did say they would send someone out to fix it, that they should be in contact with me in 72 hours. It's been 6 days now, going on a week. Unbelievable. This is how they treat their customers. I haven't even made a payment on the account, hoping to have more success with Sony. Would like to take legal action against them or just get it out to the public in the Charlotte community that this company does stand by the products they sell and they are just there to take advantage of the commercial, what it takes for the commission for their sales people.

My price for the three items in total would have been $2,064, instead with insurance from Conn’s and extra taxes I understood came to price of $3,776 Dollars. So I went through act of Congress calling everybody because I had proof of my own insurance. Contacted Customer Relations Dept and Manager in stores, they gave me the run around for months before me consulting General Manager as well as **, store manager of Airline Hwy after threatening to contact BBB asking why if I submitted paper why wasn't issue fixed. I paid my balance...... but feeling like I was conned by Conn's and ignored. Please read everyone please read all contracts before signing and make them explain everything by x before signing.

Corporate office has been rude, uncooperative and unwilling to let me speak with anyone beyond 1st tier customer service. SERVICE IS UNACCEPTABLE!!! Do not waste your time, energy and $$$ dealing with this shameful excuse for a business!

I am so frustrated and stressed by this rotten lying company. I am at my stress level end I think. I am disabled and this stress makes me feel worse every day. Every time we are forced to go into CONN'S store I get sick & start to feel panic coming over me. I don't know what else to do. They don't seem to care. All I want is 1 brand new all in 1 computer & wireless keyboard that work right & work together. Is that too much to ask? We just want what we are paying for. If someone wants to contact me, I am ok with it.

I called the manager at the store, **, but this person always seems to be gone, not in, not available. They ask if I can leave a message. I do, but has never called back, not one attempt to call our home. I have to always call but with the same response as mentioned above. I tried to reason with the store and will be sending a certified letter to the Corporate office. I have sought out the advice from an attorney firm and they are willing to take our case. I have found 89 customers and still climbing in the numbers to file a class action lawsuit. I feel sad a company would not care for the customer. Time for change. Time for companies such as Conn's (their name suits them) to know customers deserve honesty, respect and contracts are made to protect both parties. In this case it's one-sided.

Conn's feels customers won't go the extra mile, Well this customer is going more than the extra mile. They did not honor their side of the signed contract. I am now seeking other means to show potential customers not to shop at any Conn's as they are truly cons. People should think twice before shopping at Conn's. I was accepted at another furniture store that has been in business here for decades before Conn's. Choosing Conn's over the store seemed reasonable at the time as Conn's had other things we were interested in. It's best never to do business with one company for all things. I suggest shopping anywhere but Conn's. You would get better service, respect and gratitude for your patronage.

All they had to do was honor their agreement -- free 32" television with purchase. Replace our television stand console and replace the reclining chair. But it seems, once they have your money and your contract (which they don't honor), you're worthless. Shop elsewhere. You would be better off. Stay clear of this company. They do not honor their contracts nor do they deal with issues in a timely manner as well as respect their customers. The manager at this store avoids as much contact with customers as he can. He even promised corporate would contact me. Corporate had not. Their customer care had finally called after four and half months. But no one from corporate has tried calling.

I had even made person appearances in their store to speak with Mr. ** but he always seems to be unavailable and promises of calls back never happen or seem to take place. Promises of services upon request were made at the time of our purchase, none of which have occurred. They use deceit to sell products and do not care about the customer once they are out the door. Speaking with other employees at this store are all you get. The manager is always unavailable nor is he ever around. As for the one star, I disagree with it standing for Angry. Shame on the website for picking my emotion. This is not what I feel. I am past angry and leaning on disgust.

I will be talking to a legal source about this type of behavior. There is nothing in this contract stating that I have to pay for something that I no longer have nor does it states that the products will be auctioned off and the sales guy didn't mention it neither. My honest opinion.... I will never go back!!! I have no problem with paying my bills but it will be nov of 2017 before I'M finished paying for a freaking freezer and laptop!!! I just found the same brand laptop for 549.2 with 6 easy payments... They will be receiving both products very soon.

We called Conn's, they said they would have to send out service. Service came out and said not repairable. Now Conn's will not replace it. Been dealing with this from March 18, 2015 - present April 17, 2015. I believe this is the worst customer service I have ever dealt with. Will never buy another appliance from Conn's. It is sad that a company will not stand behind a product they sell. If I could, would give them a minus 5 star!!!!

Customer service offered no solution. They say it was sold as is. My issue is the "as is" part didn't apply to the lie I was told about being new and not pre-owned. Now they won't speak to me. All I wanted was an extended warranty to cover future issues since it is a used unit. They lost a customer for life and gained an outspoken disgruntled member that will endorse their competitors over them all day, every day.

The managers at the 75th Avenue location are unprofessional, incompetent and unwilling to assist us. Every time we call we are on hold for over 20 minutes before we ever speak to a manager and once they get on the phone we have to explain the situation to them all over again and their answers are always the same with no results. I even contacted the corporate office and requested to speak to someone in management and the customer service person told me NO and that I would have to wait till she contacted the store and got their side of the story then she proceeded to put me on hold and then I was disconnected from the call.

I have spoken with a service shipping manager at the Conn's Warehouse in our area and he has attempted to help us and communicate with the 75th Avenue store location and this issue still has not been resolved. He did advise us that he has our monitor but the other parts we shipped to the warranty service department for repair were not in the return box. He has reached out to the 75th Avenue store location to try to resolve this for us and to date there is still no resolution. We are still making our monthly payment on a computer we have not had in our possession for almost two months. We will never purchase another thing from Conn's and I will continue to voice my negative experience on every review website available for Conn's so no one else has to experience this kind of horrible customer service.

The first delivery day came and I didn't receive one call or anything towards the end of the day a call it in and the delivery department said that they reschedule my fist shipping to 04/06/15 because some parts were unavailable. They mentioned that they sent an e-mail to the store the day before and I was suppose to be contacted that same day that I bought latest in the morning. I called the store several times until when I lost it and request the manager (**- Conn's store in Round Rock, TX). I informed the manager that I would report the store on the police the next day and go there. The manager ** arrange something that my bed, the nightstand and my son's bed would be delivery the next day...

I receive the first shipping and my son's bed was missing the bundle bed for underneath. The delivery guys had no idea... I contact the store spoke to ** again and ask him to remove this item from my purchase (that by the way was close to 7 thousands or over). ** state that the dining set would be delivery that same week and than the sofa on the 04/11/15. My son is autistic and having the house missing so many items make him nervous and he gets uncomfortable... So my son now feels uncomfortable on his own house!!!!

I contact the manager ** several times after, he always states that he will call me back but never does. I thought at least that I would received the rest of the furniture on 04/11/15 but no not even a call to stated that again they were late. After several calls to the store to discuss this matter with the manager he stated that only the chair from the living room was out of stock but he would make sure that the rest of the furniture would be delivery on 04/12/15 and this chair on 04/15/15. Today is 04/14/15 I did not receive anything yet and still have no confirmation of the chair delivery for tomorrow either. The manager stated that he would credit back 180 dollars on a purchase of my size...

However I don't have to say the lack of commitment, the lack of responsibility, the lack of communication, the delivery that come missing parts, the lack of ownership of the store, salesman and the manager and most of all my house it's empty and disturbed my son daily routine completely... Is this how Conn's do business? Possibly even the request of the warranty that I also paid extra and furniture protection was not done it right... I thought that I was actually providing my son a good home, furniture that would be more adjustable to him and provide him the best instead I actually gave him a empty house. Way to go Conn's...

Now if I make a payment online and it is not there on the maturity date they don't wait one second to call you and request the payment right away... That also happen to me before... I decide to do a second chance with Conn's unread of rooms to go because it is closer to my house and now this is what I got. An upset son, missing furniture, no furniture delivery, no estimate date when will be complete, an empty house but hey I should be happy because the manager is taking care of me by not calling, not having a delivery completed, no apologies, but folks I did get 180 dollars credo on my bill... I will be disclosing this information with everyone I know and all social media, plus BBB!

We noticed after a few days that the ice maker was not working correctly and less than a month after delivery we had Samsung fixing the ice maker. This was in December 2014 and after the repair the ice maker worked well till March 2015 when it stopped making ice again. So we called Samsung again and set up another repair. When the repair company called my wife to make the appointment, the man she was talking to told her that based on the serial number our refrigerator had been purchased and returned in the past. When she told me this, I called Conn's immediately and complained to the corporate office. I then called Samsung and inquired about the complete history of the fridge based on the serial number, and Samsung's records indicate that the fridge was bought originally on November 30th, 2013 and then exchanged for another unit in March 2014.

We're giving Conn's every opportunity to take this fridge back and refund our money, but they yet to comply. We've filed complaints with Samsung and the Better Business Bureau. We are also seriously considering legal action since they are in violation of the contract by selling use a different product than what was advertised.

The manager informed us that he could not waive the delivery fee and would have to take it up with their corporate office. We were told they would call us back the next day. We never heard back and had to call back ourselves 2 days later. The next manager we spoke with said that he would waive the delivery fee, even if it meant paying for it himself. We were glad to have the delivery fee waived. It only got worse from there.

Our furniture was delivered on March 12th, 2015. Within minutes of the delivery guys leaving my house, I observed a tear in the fabric of the sofa. I called the store & was told they would send a delivery person out to photograph the damage. The man came out on 3/14/15 and photographed the damage. I was contacted and told they would deliver a new sofa the following week. We scheduled delivery for 3/21/15. I fully inspected the sofa before the delivery guys left and found another tear on the back of the sofa. I declined the delivery and they removed the new couch & left the old (also torn) couch in its place. They said they would deliver a new couch the next day. The delivery guys came out on 3/22/15 and while carrying the couch from the truck to my front door, the sofa broke. The arm of the sofa detached from the rest of the sofa. I again declined the delivery.

I informed the delivery man that I would like him to take all of the furniture back (sofa, loveseat & chair), as we were not pleased with the furniture and were concerned it would not hold up to any sort of normal wear & tear due to the damage it easily sustained during delivery. We were told to contact the delivery manager. I spoke with the delivery manager, who then told me to contact the original salesman. I spoke with the original salesman and was told that they would not allow me to return the furniture. I was told they would submit a ticket and have someone from their corporate office contact us within 72 hours. After 72 hours, we will hadn't heard anything. We contacted the local office again and they couldn't find any records that we had a ticket with the corporate office. We were told again, it would be 72 hours. We told them we wanted a call back within 24 hours. We still did not get a call back within 24 hours.

When we were finally able to speak with someone in the corporate office, we were directed back to the local office. We informed them that the local office said they could not help us and it had to go through the corporate office. We asked to speak with a manager and eventually were told that our ticket had been escalated and we would be contacted again in 72 hours. We still were not contacted within 72 hours and called back and asked to speak with a manager. We were offered a replacement couch & having the delivery fee waived. We said that we had already been told the delivery fee would be waived (which as of the date I am typing this, 4/9/15, it still has not been waived). We also said that we did not want another couch to be replaced, as three chances was enough and we were concerned that the couches were not well-made. We were told the ticket would be re-escalated and we would be contacted again.

The next person to contact us said that they would allow us to exchange only the couch for another item in their store. We again told them that we did not want to replace the couch with any item in their store and we wanted to return all items for a full refund. We also pointed out that it did not make any sense for us to replace only the couch, as the sofa & loveseat would then not match whatever other piece of furniture we purchased. Regardless, we informed them that we did not want any furniture from their store and wanted them to pick it up immediately. This was on Friday, 4/3/15. I told them that I wanted a returned call by Monday or I would be bringing the furniture to the local Amarillo Conn's Store and dropping it off.

As of today, 4/9/15, I have not gotten a returned call from Conn's. I will be returning the furniture to their local store today after work and will be making sure that all customers in the store are aware of the terrible service provided and the shoddy workmanship on their furniture. I will NEVER purchase anything else from this company and will make sure all of my family and friends don't either.

Never a follow up call from Albuquerque to confirm delivery. What do these guys think; I just sit around all day not worried about when I will have furniture to sit on, or I will be home all day waiting for them to maybe show up? Very poor communication on their part. In the end I am pleased with the quality of the furniture as well as the drivers (great guys). As well as Conn's corporate.

Original Review: April 9, 2015

I purchased a sofa, love seat, chair and mattress on 3/28/15 with a delivery date of 4/9/15. I was told I would be contacted on the 6th or 7th to confirm. On the 8th at 1:40 pm I decided to call and confirm, as I had to get the old furniture out. At that time I was told it would be delivered the next day, and I would receive a call tonight with a 3-hour window as to when it would arrive. A little after 5 pm, after I had removed all the old furniture, I received a phone call stating the delivery date had been moved to the 16. Now keep in mind I was charged $300 for delivery, I had already removed all my furniture out, and the manager at the Albuquerque Conn's had a well to bad attitude about the whole thing.

I have written dozens of positive reviews on line in the past, this is the first negative review I have ever written, as I am in retail myself and know how damaging these reviews can be. I am now sitting on lawn chairs, and sleeping on an air mattress for a week because Conn's cannot get their ducks in a row. They would not even drop part of the delivery fee for their error, because I could not recall the name of the person who told me that it would be delivered, as if to suggest I was lying about calling beforehand. Very disappointed in the $5000.00 purchase. At this point I will never recommend Conn's, if however there is a change in my status I will happily edit or re enter all my online reviews.