Conn's Appliances Reviews

After contacting them at least 3 more times since then I still have not received my check that they supposedly mailed out on 07/06, today is the 24th. On top of that I have another account with them that they called about being due (this account is only about 30.00 a month). When I told them I was waiting for my refund check they stopped calling about that account for a few days, then started harassing me again. Again, I am now unemployed and money is tight, so while this is not a whole lot of money, it is wrong for them to take what they want from my account and not give it back to me.

I finally received the receipt, in my email, and there was a charge for insurance on the credit they gave me for $141.00! Then, I see this origination fee (AKA prepaid finance charge) for $100.00! That is over 10% of the total bill they tacked on (in the lower fine print). I didn't need insurance since I specifically told him I didn't want or need it and I had already paid them off on the fridge a few months earlier... So no reason to require it. I never held the ipad he used to draw up the contract with. He always held it and he would go right to where I should sign and lean over for me to initial... Telling me what I was signing for. I NEVER READ ANYTHING AND I TRUSTED HIM TO BE HONEST. He signed me up for insurance that I said I didn't want and never mentioned a $100.00 finance fee... Probably so he can get a bonus. The salesman ignored my attempt to contact him on this and there was another drama with the rug not coming to the store... To be delivered.

I had to deal with the manager... Who was nice but guarded and stuck in the middle. The whole situation turned into drama and no one would go to the warehouse to get the rug since they didn't deliver it to the store and can't seem to go outside the box. The salesman told me, if it was not delivered, he would go get it but he lied. I don't even understand the whole rug story since it was confusing. They actually wanted me to drive over 2 hours, to their warehouse, and get the rug myself. They said I could stop by the store and get the directions. I declined and bought a rug Amazon... Nicer and less money. Most of this was messages... Without properly addressing the added charges.

Meanwhile, I didn't receive the payment book and I was not sure what was going on with the payments. They told me they won't start payments until the rug, with all items, have been delivered. But I trust no one at this point and I start making payments anyhow... Had to track down that info because the payment coupons didn't arrive in time. What a mess. The managers seemed uncaring, the salesman was inconsiderate and argued that I signed the paperwork and had agreed to all the fees. Why would I do that? All I saw was an ipad and never got a chance to hold it or look over what he was actually doing on it. I didn't get a receipt... Due to his "going green" BS. So, I got ripped off.

There's no free interest and they will try to suck extra money any way they can... Even if it means lying to your face. I will never shop here again. Sears will get my future business. I've never had these problems and should have gone to Sears instead. We're going to be refurbishing a home soon...too bad for the Cons @ Conns. Don't be a victim. Save yourself from these scammers! I can see why they have less than 2 star... Most would probably leave no stars if they could. That would be me.

After 2 weeks and having to make my first payment, the computer returned. Upon booting up the laptop I noticed the same error message on the screen that it had no hard drive. I once again requested a replacement for my new computer and was again told I could only send out for repair again. I have purchased a quite expensive laptop from this company and it clearly has a major issue and is not going to work. I am left with no laptop, making payments on something I can not even use and it constantly being in repair shop. The company refusing to replace the defective item with a new one that works. Very unhappy and dissatisfied.

I then called a month before the final pay off and was informed that I would have a shortfall even though according to the schedule of payments I should have had an overpayment as it turns out they were charging me additional insurance even though the insurance was already included in the original terms which are outlined in their cash option contract addendum page.

Apparently Conn's does not bother with following their own terms and as of the 12th month I had to pay over the amount that I owed in order to avoid having all of the $1281.80 interest being charged to my account as back interest payments for non-fulfillment of the cash option contract which was not only fulfilled but it was fulfilled a month early and for over the amount of owed. As of the 12th month when they were already overpaid they showed an additional balance due of $28.22 which if I had not happened to call and check on how they were applying my payments they would have charged me the additional $1281.80. I simply avoided it by pure luck and calling them two days before the deadline because I did not trust them.

I paid the additional amount to avoid the extra interest being back charged so they now owe me my overpayment and on top of all that they are reporting inaccurately to the credit reporting agencies that I owe them $1281.80 when in fact they owe me $31.60 and I have a zero balance owed to them. This is a rip off company. They purposefully ignored their own terms of the contract in order to try and swindle me out of the back interest finance charges which I carefully constructed my payments to them to avoid having to pay any finance charges utilizing what was proposed as a total cash option price plus credit insurance and I not only paid it but paid it one month early and over the amount due.

It was my turn for repairs... there was a tear on the seam of one of my recliners. They said someone would be out the following week to fix it. Lol. It was a month later because he would call me weekly and give me an excuse why he couldn't repair it at the time. When he finally showed he noticed 2 tears... one on each side of the recliner seam... he fixed 1 side and asked how it looked cause he was done... I said it looked fine but what about the other side... his response was “oh yeah guess I can do that”. Wow!

A week later I called again for another seam on a different recliner. A week and 1 day later I was told someone would be out today June 18 2017 between 9 and 1 to fix it. I get a call June 17 from the same repair guy who came out to fix the first repair confirming repairs for the following day. But again more excuses why he couldn't do it. I asked him why is it I always have to wait a month after I call to get anything fixed. He said he didn't know and the call was disconnected. Is there only 1 repair person that works for this piece of crap company? If I could get out of this contract with them I would.

This system forgets who the customer is and is very annoying and a hassle to deal with. We are forced to match their delivery route at 8-9pm the previous night and if we can't, we have to spend a bunch of wasted time holding, explain we can meet their time, and then repeat the cycle until we can meet their convenience of them making an efficient route that suits them. We can’t even pick up the products ourselves unless we drive 1.5 hrs one way to Charlotte, NC. Very aggregating. Next time we make a purchase of any related products requiring delivery we will be sure we make our place of purchase decision with this delivery hassle system not in the equation.

I called the next business day to schedule another appointment which was scheduled two weeks out but then canceled due to an emergency for the technician. I then had to wait two more weeks to have the technician to come out just to tell me that he needs to order another part. Well as of today 7/6/17 my refrigerator has been broken well over a month almost two months. The customer service department is extremely rude, and the manager Selina never returns any phone calls. The warranty department is extremely rude, but yet Conn's states that they value customer service which is a lie. I should not have a brand new refrigerator that is broken this long. My kids have been home all summer and inconvenienced. I would like to hear from the corporate office with a resolution please.

I visited the local store in Lafayette, LA. I spoke to Alesha. The purchase would have been approximately $981. The alternative was for me to enter into a lease purchase. $59 was required as down payment. Then, I would pay 24 semi-monthly payments @ $89.60/each. All total - a whopping $2,209.40. Ignorant and foolish, I am not. For shame, Conn's. You have lost a loyal customer. I have been purchasing from Conn’s since 2007 and have purchased at least $10k in appliances and electronics. This is the "Thank You" for your loyalty. So, I applied for and received an account from Synchrony Bank thru Brown's Furniture Showplace. Terms are 12 months interest free. Screw you, Conn’s. I will spread the word…

So as he took 30 minutes to figure out how to fill out the order forms I as well as my fiancé started observing several items on the form that were questionable. The overpriced TV, the added charges that were not explained and THE 39% INTEREST RATE. Being said that I happen to be a good paying customer for a year and many other years as well. I go back with CONN's mafia loans store for years. I have always been given a 21% interest rate for store purchases.

I see this a standard practice. But to get drilled for 39 % INTEREST RATE. I purchased $1,049.00 of items and my pay back to you guys would have been over $4,000. I DON'T THINK SO... That's a STAB and a KICK IN the ** for being a good paying customer. I cancelled the contract right there with the salesman and told them to add my down payment to my current acct balance. I will pay this account off and never shop here again. CONN'S, you have lost a great customer. I hope to spread this like wildfire to all. The manager was no help either.

Felt like I should have been offered a prorated payment while my product was not able to be used... and explained that they give us 10 day grace period until they incur late charges. Felt cheated and disrespected. When purchasing the products they were so sweet and respectful and once established as a customer their customer service manners change. Felt like a fish reeled in.

Please be alert and do not let their salesmen hook you... Make sure you are able to afford the payments because they do coerce you into believing you want or need that... It's a percentage of the sale price they sell you that pays their paycheck. Warning warning warning... I recommend you purchase your products, appliances, electrical and furniture elsewhere.

I am so concerned on how this has been handled so far. I just have this gut wrenching feeling that they are going to give me problems when I do call back and once again no one will be able to help. How so ridiculous is this? Losing my payment is one thing but have the conn's representatives not have any sense of urgency and accountability of fixing this is another. My initial experience was great. My sales guy was awesome, delivery was great, but now that they have me I guess I no longer matter. I was told the only department that can contact me is the collection department. Of course right? If I owe them money they will make sure they get a hold of me, but them losing or owing me money is not important and I have to go through hoops and loops to resolve the issue. I will never ever ever ever... did I say never do business with company? Rent-A-Center would be chosen before Conn's.

I am receiving a minimum of 12 calls per day and have received up to 21 calls in a 12 hour period. They also started calling the references they require for the financing despite that I told them they would be receiving the payment on a certain date. The payment was only 1 day late when the harassment began and continues several days after the payment is made. They also advertise 12 months no interest. However if you do not pay off the account in the 12 months, they will go back and put on the interest from the beginning of the financing at 29%. So you are getting interest on your interest making it impossible to pay off the account.

Now, two months later they informed me I would have to pay and INSF charge for their mistake. Called customer service and they sent a request to waive it because it was their fault. They denied it. Called again and they said they needed to get my bank account statement showing what happened. They have the information in their system but want me to do their work for them. DON'T TRUST THEM!!!! Guess now I will have an attorney sue them for their ignorance rather than argue with them any more. Hope they like his fees over their $30 mistake!

Well two years later we receive a letter saying our warranty is about to expire. "Would you like to renew your warranty." I said "what". I called and they told me nothing was ever credited back to my account. ALSO THEY CAN'T HELP ME!!! Really you can't help me but y'all want y'all's money right? WRONG. I'M NOT PAYING THESE PEOPLE ANOTHER DIME. They can have their shelf back and I'm done. WE'LL NEVER AGAIN BUY A DAMN THING FROM THESE PEOPLE EVER AGAIN. Please people I can't stress it enough. STAY AWAY FROM CONN'S. They are fraud.

I spoke to Store Manager **, & he confirmed this is correct. The delivery guys know what they are doing. So yes we have to make that additional purchase! The delivery guys told my husband this happens all the time. When the sales guys enter the items for sale and assume they will only need the 4ft hose but most of the time they need the 6ft hose. Why is this on us the customer? I am not a satisfied customer! And I will share my dissatisfaction with others.

The 2nd tech came out the next day to install the part. He then informs me that the part that was ordered was not fixing the washer. He said it was another part he had to order, and it would be an additional 130 to order it and they would put the 1st 110.00 towards the new part. After I started fussing about the money we already paid and the long wait for the last part, the tech left. I then called the Conn's store I purchased the appliances from (Beaumont, TX - Gateway) and was given the number to the service department for me to complain. They basically pushed me and my problem onto someone else and told me it was nothing they could do in the store. I left a message for the service manager Mr. **, but never received a callback.

A week later the 3rd tech arrives with the part and the washer still is not working. You guessed it... Yes, they have to order another part.??? They are extremely nice to bait you in and sell you, then when you have a problem they pass the buck. Nobody resolves anything. The service sucks. The techs have no idea what they are doing. They are getting paid to come out and simply guess "what could be wrong" but not actually fixing anything. Management in the store and service department is a joke. I will NEVER in life purchase another thing from Conn's! I will also make sure anyone I know or network with, knows how crappy the entire corporation is. They are Con artist and anyone willing to listen is definitely going to hear about it. Long story short my washing machine is still broken!

Then, they said I was late because I didn't pay in full? So they caused a late fee and reported to credit agency. Again 5 supervisors, 30 agents and reporting to BBB, and even with BBB they still said I was late. After submitting proof back and forth they finally owned up and said they would correct it and they were wrong. But that takes 45 days, wow so now I gotta wait even longer for my credit to be corrected, which we will see in 45 days??? Trust me, you will get approved with them but you will regret it!!!! If you don't mind calling customer service daily, arguing your point repeatedly and being on hold long periods of time then go for it. If you value your sanity, don't!!!! Conn's is a con!

Well, anyway, I just want to say the quality and service is very poor. The sofas are wobbly when the recliners are closed. I now have to place bed sheets over the seats due to the embarrassing, shedding of the material when I have guests over. I was a Conn's customer for over 20 years. Never again will I step into another Conn's store in my life. I guess we got duped because the sofa set came with a FREE TV. I paid up to $4,000 for the set of sofas and I fully regret it. When I buy something I would have liked it to last a little longer than 2 years before turning to garbage and poor quality.

After the recliner was repaired it broke again within 2 weeks along with another recliner. I then notified service again regarding the two broken recliners and was told the same thing I was told before. This time the tech came out and said he would talk to his manager because the recliners will continue to break due to them being cheaply made, there is no support underneath the seats at all. I never heard back from the tech so I called and was told by a very rude manager that my furniture did not qualify for repairs anymore because it was wear and tear. The woman and I went back and forth and I told her what the tech told me about the furniture being discontinued. She called me, the tech, and the salesman a liar and the tech never should have told me that. I asked what would she do if she had to pay $2,000.00 for some furniture that broke down in 5 months and service didn't want to repair it? She did not have an answer for me.

Now all four of my recliners are broke, one will barely recline the others you have to force and they are lopsided. I called service, the tech came, ordered parts, they came in, he came back and yes all the parts had not come in. This was in January and it is not March and the repair is yet to made. I constantly harassed by billing because I refuse to give them anymore of my money until I get an exchange for something better. In the meantime, I have a relative that purchased furniture from Conn's as well.

Unbeknownst to us, we had no idea we purchased the same furniture just at different times and different colors. She purchased hers in June and had her first problem in October. The same tech came to her home, ordered parts, they were delivered to her home, he came back to repair the recliner and said they did not send all the parts. She waited for the other parts and the repair was made, shortly after the recliner broke again. Service called her and offered her an exchange because the part they were waiting on wouldn't be in until April.

I called service and corporate trying to see why I wouldn't be offered the same thing. I've gotten nothing but "We can't, your situation is different. You don't qualify for an exchange." No one will explain to me why my relative was able to receive one and I wasn't. I've tried contacting the company directly with no call back. I am stressed out and they are harassing me at work. I went to the Conn's on Gessner and 59 713-774-2727, the maker of the furniture is Corinthian Model #9820511RF 662-287-7835.

Update: They called me and told me the missing part should be here by May 15th, this was about 3 weeks ago. I have contacted classactionlawsuit.com so if need be, I can take this horrible company to court. Not to mention, they may have sold me a display without my knowledge.

Tried to call them back and was sent to an answering machine and left message. Still have not received a call. I don't know what else to other than hire a lawyer or just ruin my credit and not pay. We love our recliner. Out of the 2 years it has hardly been set in. Even the technician said it looks brand new and since it was structural defect from manufacture we are covered so hopefully we can get something done.

I have called the corporate office to file a complaint with the service managers 3 days in a row and still no one has returned my calls. I am so upset and very disgusted with this company. It's easy for them to say of "We are looking to find someone to fix it" when they are sitting in an air conditioned room and their customers have to suffer for weeks on end because someone can't do their job. So fed up.

Months later the inside of the stove glass was leaking in the inside of it, I called open another claim and relate over the problem with the stove and was told, "We don't cover that issue with the leaking glass." Over a period of time with the moister and leaking in the glass it built up corrosion and it spilled all over the door of the stove and window and Conn's wont repair/replace and all this come because Conn's didn't correct the issue when I reported the leaking inside the glass. Conn's still wont honor their warranty. I recently place in another claim. The pilot in the oven doesn't work. I'm here sitting with a practically new stove that I can't use the oven and still paying on it warranty and all.

I spoke with Manager Ms. ** and she stated on the phone she was escalating the issue and I was suppose to hear from VP. This is the Second time that she told me this from previous time and until this very day I haven't heard from anyone and my stove is still unrepaired and Conn's will do absolutely nothing about it. I advise people never to shop at Conn's if you looking for a company that will honor their words and warranty because that's not the case for Conn's. They do stand by that name and honor it well Conn's. I will not even give them a star because it is so sad and hurting to go somewhere and spend your hard earn money on something that is major a stove and it doesn't work and they want fix nor replace. I just have to go out and buy me one from Sears. At least Sears stand by their products and their name.

So please people BEWARE of this Company CONN'S and after reading all these complaints I don't feel so alone. Now this is so sad and bad on so many levels. I never seen, known nor heard of a company so heartless and none caring of people that comes out and purchase from them and they care so less of them that they just spits in your face. I even spoke with the store manager in Mesquite Tx, Alfred and he told me several lies that he sent out emails on several occasion but never give me any kind of responds he gotten nothing. I will keep on praying and trusting God that justice will prevail and be served.

My range went out this Tuesday, so I decided to go to Conn's to purchase a new stove. Knowing that they delivered to my city on Thursday, I rushed from work to the store in Tempe before 4:00 on Wednesday to ensure that the range would be delivered the next day on Thursday. The salesman placed the delivery request in the system for the next day, Thursday, April 6, 2017 guaranteeing it would be delivered then, so my husband could call off to wait for the delivery. When I got home I called the store to ask when the warehouse would be calling me to confirm the delivery. Cliff happened to answer the phone and told me between 5:30 and 8:30 that evening.

Well I waited by both the home and cell phone. Around 6:30 that evening I called the store again with concerns about the delivery call and not yet receiving my receipt via email (due to some new store protocol that receipts are sent by email). The manager told another salesperson who answered the phone to tell me they should be calling and the receipt should come soon. Around 8:00 in the evening I call the store for the third time to inquire about not receiving the call about the delivery and no receipt. The manager told the salesperson on the phone there was nothing he could do about the delivery and the receipt takes up to 24 hours (I'm thinking WOW REALLY). So I asked for the warehouse telephone number and immediately called the warehouse. A voice recording stated they were closed. This was around 8:15 pm. I am really upset at this time.

So I call in the morning around 6:40 a.m. to see if the warehouse is open. I spoke to a person named Laquita that answered the phone. She told me my delivery was cancelled due to no confirmation from customer and will not be delivered until next week. Well how can I confirm if you did not call me? She couldn't answer the question. So I asked to speak to her supervisor because I am very upset due having no stove to cook with for a week and also my husband calling off from work losing pay to wait for the delivery. The supervisor named Naketa came to the phone, after about a 15 minute wait, stating there was no confirmation for delivery from the customer again to me. I asked her, "How can I confirm the delivery if you did not call me on either of my phones," and I have records to prove this. She said, "We have no record of confirmation in our system."

So I tell her that I have my phone records confirming I had not received a call from them on either of my phones in which I kept by me from the moment I got home until 8:30 in the evening while even calling them prior to 8:30 around 8:15 in which no one answered but a voice recording saying they were closed. Her attitude was, "Ma'am that's not my problem". I asked her when was this call supposed to been placed to me yesterday. She stated, "I do not have my records. I will have to look into it". Of course she does not have that in the records because they NEVER CALLED ME. That right there confirmed they are lying.

If you are a supervisor and state that a delivery was not scheduled due to no customer confirmation, then you would definitely record the time of the call to the customer to validate your claim. Only an incompetent person would not do this. Obviously Conn's does not practice good customer service let alone decent. They only want your money, after they get that they can careless about the customer thereafter. This is why this company is a Con-Business only interested in your money. As long as they get your money they can care less about customer satisfaction. They told several lies in my experience. LIE #1: Your receipt should come to your email as soon as the transaction is finished. LIE #2: Your range definitely will be delivered by tomorrow Thursday, April 6, 2017. LIE #3: We did not get a customer delivery confirmation and have no phone records to validate this.

My advice to other shoppers if you are going to purchase any appliances or furniture PLEASE, PLEASE, PLEASE go anywhere else such as Fry's Electronics, Best Buy, Lowes, Home Depot, Spencers, or Ashley's. I have had good experiences with these companies. In example when Ashley's messed up my delivery a couple of years ago, they were honest and owned their mistake while also placing my couch I ordered on the truck that day to make sure it got to me by that night because I had called off work and was losing pay for the delivery. That's what I call customer service.

The situation with the stove is even worse because I need it to cook. Now I have to wait a week to receive a stove which will cost us more than the day pay my husband has lost to stay at home to wait for the delivery but the continuation of having to purchase take-out which is more expensive than cooking at home along with less healthy. This company has no morals, ethics or customer consideration while taking no ownership for their mistakes. As a customer I feel painfully screwed with no Vaseline while given no towel to clean up.

We have given Derek the chance to make this return happen over a week now and he's has avoided us plus claims he's hasn't got a response from corporate with a yes or no... Honestly it's should NOT take 4 tries to deliver something not damaged especially since I spent good amount of money in that store and being in the retail business this is not how you do business! On top of this nightmare... the DC manager that Derek deals with told us by giving them a 4th try he will credit us $450 and that hasn't even happened yet or in their system showing it will. We got a update from corporate a week ago saying that it's up to the store manager Derek to tell us yes or no for a return or exchange. We have been trying to call Derek for this update (which I guess he doesn't realize that we know that he received this email last Tuesday around 1pm) but he will not take our calls or call us back.

The management here will lie to you and gives worst customer service. I held off for 2 weeks for this review because I wanted to give Derek a chance but sadly he has failed and I don't appreciate being lied to or him avoiding me. We are now 4 months in having this couch and there is a piece of metal sticking out by the corner cushion which had caused damage to the cushion and the same cushion now has discolor to it so we will be forced to use our warranty plan but a 4 month old couch shouldn't have these issues. BUYERS BEWARE!! If for any reason you don't believe my review or any other reviews... look at all the negative reviews on the BBB website which is close to 2200 bad reviews. If you do choose to buy here... Good Luck and hope your experience will be different.

So if you have to shop in Conns which I don't recommend make copies of every payment, make copies of bank info that shows when payments cleared your bank to Conns and write the better business bureau. Don't give the sales people a good credit review like they want because that is how Conns is keeping the good rating at the better business bureau. For now on when I need appliances I will be doing my shopping from stores like JCPenney to Home Depot and small businesses before Conns.

I then waited to speak to a customer service rep. for him to explain to me the $397.76 credit that I was expecting was deducted from the total amount due including interest instead of the total amount due no interest of the loan. Example; If I paid the loan off within a year owing $1,000 which I'm ready to pay off the loan my balance should be $603. But, if I paid it off in 36 months I would owe $2,158.00. Guess what they did? They credited the $397.00 towards the $2,158.00. I've heard ALL of the horror stories and was warned not to purchase from Conn's. The name says it all because they're nothing but CONN ARTIST!!!

Manager call the seller that had help me and I confronted him in front of his boss and ask him are this real leather. He's like yes they are. So that when I told him "They are not real. You sold me something fake." Then he changed his answer to "I didn't tell you that they were real." But of course his manager heard him and still couldn't do anything about it since I had already purchased them and sign contracts so I have to pay for something that is not what I wanted. Not even a discount just apologies. Really sucks. I will never buy from this store again.

The people on the other end are not apologetic at all, the woman on the other end said it was not their responsibility to contact me rather It is mine to contact them to check status update. They can't even send you a confirmation email to prove what you discussed. I have to call back in 72 hours to see if I got rejected or approved again. If I get rejected I will owe them another $1000 for furniture that isn't worth more than 1500. I am very dissatisfied. I will not be shopping at Conn's anymore and I will tell others never to go there.

Well, I purchased my laptop on January 6th, and it is now March 19th and I still get about 3 calls daily regarding the two accounts which should have been closed and added to my new account. The credit department has contacted the credit bureau which has affected my credit negatively. I HAD decent credit until now!!! Do not, I repeat, do not have any associate convince you to purchase something to be combined with existing Conn's accounts. Also, I went back to the store and of course, once you leave the store, they do not care to help you. I wanted to return the damned laptop but I would have to pay a restocking fee and after asking if that could be waived, I was told no.

I have spoken with both Joey ** and Ramiro ** (Store Manager) at the 78216 location as well as countless people and supervisors at the credit department and this issue has not been resolved. I will NEVER shop at Conn's again. Please listen to me and don't let anyone talk you into something that sounds too good to be true, because more than likely, it is just that, TOO GOOD TO BE TRUE!!! The credit department does not communicate with the store level. Now, my credit sucks when it did not prior to my last purchase at Conn's. Another thing, I was told by Ramiro ** that this has happened to other customers. I suggested the managers stop offering this account consolidation!!! I also told the credit department to stop such transactions from going through.

Come February 9, 2017 I received a call that I was PAST DUE. I explained that the account was closed and they said there was a chargeback on December 7, 2016. HOW?! If they closed it on December 23, how was there a determined chargeback 3 weeks prior? I have called every day since February (it's now March) asking for them to dispute this OPEN account, yet again. I have sent 8 faxes and 20+ emails with my running bank statements and proof of the credit dispute, to which they continue to reply, "WE HAVEN'T RECEIVED YOUR PAPERWORK FOR PROOF!" I have spoke with over 10 managers. I've called and have been diligent in my pursuit to get this account off my credit report. They have docked me over 100 points because of "Late Payment." I'm usually very patient, but they're scam artists.

They have no desire to look at the FACTS that I paid my account! Do NOT finance with this company. They will take your money, say you haven't paid, ding your credit score and then make you run in circles to disprove their fraudulent assertions! This is fraud. I will be getting a lawyer since they're not helpful. I rightfully paid my balance and I'm beyond disheartened with their treatment, lack of organization, lack of respect and more than anything their unethical practices. STAY AWAY FROM THIS COMPANY. They will will charge you more than you ever deserve to be charged for your hard working money!!!

I called back the following day and I spoke with the same lady I talked to the first time, she said that she consulted my situation with her supervisor and said that it's too late to make the order for repair because their pickup days every Tuesday only because they have to take it out of state for a repair. And it takes how many weeks, What??? And the fact that I called her Monday, she didn't even bother to call me back. And she even said that she couldn't do anything about it. I asked if I could speak to their supervisor and she said to call back again tomorrow and even hang up on me. I called the store, and nobody can help me too. Even they said that their manager is not there too.

We also got a credit increase when we applied for their 0 percent terms. So we bought a washer, dryer, deep freeze and dishwasher all within our 2000 initial credit limit. I was in my living room looking through the window admiring my new Whirlpool washer-dryer when to my disbelief I see him drop it from a couple of inches off the ground. The other taking tape off my washer had put a piece of cardboard under it and was properly lowering it to the ground. Then the dryer guy did it again. When it happened the 3rd time causing the dryer to rock side to side, I called and spoke to the store manager. Store manager (although he denies it) called the informing him of my complaint. Needless to say now this guy is really upset with me. Let the games begin. He probably decides (delivery-tech) I'm a ** and therefore he's going to screw with me.

I'm home alone with him and his partner so he sets up the washer-dryer and the other guy is now going to work on installing the dishwasher. But wait, we have a problem. There is a piece of wood blocking their access to the leg of it. I'm told whoever installed the pergola floor had covered it up, so I informed him that didn't happen because it ME who installed the floor. He led the store manager to believe this was a solid piece of wood when truth be told it was a piece of trim 2 inches long and only a half inch thick. It took me and a flat head screwdriver about 39 seconds to flip it off. I informed the tech when he came back in the house the trim had been removed. Dishwasher installed, NOPE why? Because he claims they can't get the front lower panel off of it.

Now I've had enough of this guys attitude and excuses and confront him with his attitude based ego starting over the fuse box issue. He never states that they'll come back to install it, he puts it like I'm out the dishwasher. That's when I'm thinking so what, I'll get 3 of my 4 items and have to go out to shop again solely for this item. That's when I told him it's all or nothing. No dishwasher no sale. Hey I believe it honestly made this guys day because the store manager is trusting his word that there's too many complications regarding this item's installation. He couldn't disconnect stuff fast enough and load it back on the truck. I asked about better (more capable) techs being sent out and the company preferred to lose the entire purchase instead.

About 10 minutes after they drove away and I hung up the phone I went in and got down on my knees (3 knee surgery knees) and pulled on the panel to discover he had been able to undo the screw on the left side. When I got a flashlight and looked at the right side, I could see that screw was stripped. So I got out my nothing special hammer (with claws) and in less than 2 minutes pried the plate off without damage. What 2 guys, supposedly, as told to me by the store manager were their BEST techs, couldn't do what a 66 yr. old woman on disability was able to do with 2 basic household tools both in less than 3 minutes total.

We are going elsewhere for our purchases and like the rest of Conn's victims, lucky for us the delivery did go as it had or God only knows what problems we would have encountered with the 3x dropped dryer. I'm going one step further and contacting Whirlpool about their loss of a sale and maybe why appliances are requiring repair so soon after delivery. Bad business practices letting customers walk away from $2,000 and possible future purchases over resolvable matters such as this one. Your guy copped an attitude in this situation but you doubted the customer's ability to assess the matter and took his word (and I'm sure since they're a team) possibly both their words.

All you had to do was reschedule a delivery with different drivers and all probably wouldn't have been lost on your end. We on the other hand lost nothing and in fact gained knowledge about Conn's business practices thus saving us future losses repair-wise and financially. I too would like to thank all that contributed to this website, yesterday I was dismayed, today I am rejoicing. This weekend we will shop at more reputable and customer service oriented stores with a different set of eyes and ears.

I cancelled today's rep - and I have to wait another week - for someone new. I should not have cancelled but I was originally led to believe I could request someone. The girl I spoke with was very nonchalant about it, she did make a little bit of an effort but the tone of her voice was like "whatever". No matter what, when they come out next week, they have to look at it, then order the part, then wait another week. I have to go through this process three times before they will consider replacing my refrigerator! Conn's has lost all of my future business. This is not the first problem I have had with them.

I call the Health Department hotline, True Noble and the landlord to gain knowledge about this situation. I spoke with a representative from the health department about the issue and explained my situation. I informed the representative that I had the house inspected by True Noble and they informed me that the infestation was only in my room and in the mattresses. I contacted Conn's Corporate Office and informed them about my situation and, ask for someone to contact me about the bedbugs infestation. No one contacted me, so I call them back and ask why no one had call me about the issue. When my payment was due, tell them I wasn't making a payment until someone contact me about my issue.

The customer service rep. if I make my payment that she would note on my account for Corporate to contact me. So I made my payment, when someone finally, contacted me the representative made every excuse possible why they was not responsible for the bedbugs infestation. The representative ask why, it had been months before I contacted them about the bedbugs. I explained I didn't start getting bite up until a few months after the purchase.

When I spoke to the Health Department, representative she explain to me that bedbugs can remain dormant for up to a year if was stored in a cool dark environment, like a warehouse. That they became active once removed into a warm environment and I started to sleep in the bed, the bedbugs started feeding on my and my children. I explained to the Conn's Representative what the Health department and True Noble inspector. Conn's still refuse to take responsibility for the bedbug infestation.

I could not afford to paid the bedbug treatment ($1700) plus monthly follow up treatment inspection for up to 1 year, after paying for bed cover for all the beds in my house, laundry fees to wash all item in my home and a interest rate of 27% which I didn't understand why my interest rate was so high. When the salesman told me the finance charges was base on credit score, at the time I had good credit. I had just purchase a vehicle with no money down for three months and 3% interest. Tell me what they're basing their finance charges on... Conn's is a Con!!!

We will pay off Conn's and we will never do business with him again. We have been good caught Conn's customers since 1997 and this is the way they want to treat us and now I we bought at the same time, we bought a washer and dryer Samsung. Don't buy Samsung products because the glue that they use inside the computer components is a glue that roaches are attracted to and they will null your warranty if they find roaches in there. Buyer beware.

Also having problems with the Samsung dryer. Tried to get them to come out and look at it. Had an appointment for the 16th a February 2017. No-call no-show so I called back to ask why this technician had come to check out the dryer coz it too is still under warranty. They says "well we have to reschedule that appointment." So now I'm waiting longer for a technician to come out to our area. Their attitude on the phone is deplorable and I'm just done with Conn's.

My payment on 2/1/2017 cleared on 2/7/2017... Called Conn's customer service and was assured payment was processed at local store correctly. They were able to tell me my check number, too. (I sure hope so, I received receipt and payment ticket). Spoke with management at local store the same day about situation. I was told that he has no way review payments at store level. (What kind of manager are you?) I would think that in this day and age of identity theft, that you would keep better track of payments from 'valued customers'. News flash, this will be our LAST purchase from Conn's as I recently been approved for a Military Star Card at my local AAFES at Fort Gordon. (Thank you!)

I call the wonderful Conn's service department - and a girl takes the service call & tells me that I would hear back in 24-48 hours. That would of been Monday or Tuesday but, no they never called back (not surprised). And after Wed I call back and I am told they needed a serial number in order to process my work order. So, mistake #1. No call letting me know they needed a serial number. Now I am told I have to wait another 24-48 hours in order for someone to contact me with a date and time. I wait again--finally I call back on Friday and am told they have no one in my area - there is nothing they can do - but, I need to wait patiently for them to find a 3rd party to come out. If I have any other complaints I can call Corporate (so naturally I do). I put in a complaint and I am told to wait till today (Monday) for a manger to call me. Of course no one called.

So I called back to Customer Service Corporate to find out that a Manager did review my ticket and closed it out on Friday. Which means they were NEVER going to call me! So then I call the store - and same thing. Nothing they can do. The person in this area was either fired or quit. All I can do is make a complaint by calling back the Service Department. So not only will I be without a washer - no one is helpful. If you are considering buying anything from this store or this company I would really think twice about it. They have nice things but they are NOT concerned about the consumer, only concerned about getting your money!!! Poor Customer Service. And why offer extended warranties or have a store in an area if you are not going to be able to accommodate your patrons.

Then, this month, right after the holidays I needed a little extra time to make this month's payment I called and notified you weeks ago of the situation and committed to make the payment on the 27th of Jan. I was told that wouldn't be a problem. Since I have never been even an hour late, not only Conn's but ANY of my credit accounts EVER. But...I get phone calls everyday wanting to "take care" of this payment. And last...You have charged me for insurance on every single purchase I've made when I carry a renters policy for 3 TIMES the balance of my account. My insurance agent tells THAT constitutes FRAUD. And I will be talking to the District Attorney's Office about that.

To their credit my 70 inch had no issue and it was the tv on the back of the truck. The 55 was inside. I have left 3 messages for this manager at the corporate office and have not gotten 1 return call, but they call me every day about my bill coming due, which is 5 days away. Seriously. SPEND YOUR MONEY SOMEWHERE ELSE.

Finally they came over a week later. I didn't get a chance to inspect that day. I did the following day only to find that we were given a used bed and we know because the bed was painted and had several issues. The paint in spots had dripped down and dried like that. The mattress had a huge dent and the spring was vented on it. Some of The support boards that goes under the beds were cracked. They used wood glue to fuse them back together. The bed had a bunch of scratches and paint that bubbled in cracks and around the edges. I was literally furious. I made several calls to them and was given the runaround so finally I decided hey I have a lawyer in the family and a bunch of resources to take them to court for breach of contract.

On that day I got results. I got a service order number and they said they would Call me in 2 days to come out to our house. I'll call back in 2 days if I don't hear anything. If nothing gets resolved we are going to handle it in front of a judge. I'm not paying for something used. They should abide by their promise of saying "Everything we sell is brand new" but that is **. I will never do business with them again. One time screw up is enough for me.

The reason I state fraudulent is now I look at all the other complaints filed by others and for some over 8 thousand dollars worth. My wife and I are both retired with her on disability and I on early retirement due to medical conditions without insurance and Conn's I guess deemed us unworthy of a warranty or did deem us worthy to defraud. If their technicians are so called properly trained we should have been inform the box spring support we have was improper for the one that they sold us but that didn't happen so it could be considered fraud or an outright lie about the abilities of their trained technicians which again constitutes fraud and not explain to a hearing impaired woman in her 60s is a claim on taking advantage of the disabled or impaired. It seems Conn's doesn't care.

I would give Conn's a one star rating but that would be giving them too much credit. They take advantage of the impaired or disabled and that is proven in this case which goes against the federal and state laws. We will be talking to a lawyer about that. So if you need a tv or furniture or anything like that I would not think about Conn's which in a way is a good name when you think about fraud and cons. The place seems to be ran by them.

Needless to say the phone calls and letters keep coming. I have been asking them to pick up their things for the past 5 months. They will not come. They say the articles are mine and belong to me. I am done. I will never do business with them again. The first thing we purchased that I paid cash for was a washer and dryer. The washer chewed, tore and destroyed my scarfs. I asked them if we could EXCHANGE the washer... and was told to do so they would charge me a $250 restock fee. We argued and their merchandise returned. Second lie... The salesmen gave false information all three times, which was suppose to be fixed on my account but was not. My mistake doing business with them again. Just spoke with a young lady... Shawna, the only polite person that I've spoken with. She gave me my account number.

I specifically asked him if we had to pay extra. He says "oh no ma'am." We call on status. And they tell me I have to pay extra. I gave the name of person I spoke with which was Store manager. He backed off. And said he didn't tell me that. I told him he has breached their agreement. I'm already pissed off. We get to the store and store manager still insists for me to look at the furniture. I said "are you kidding lady. I don't want ** from this store. You can't even hold up to your motto." I'm not a satisfied customer. Just give us all of our money. And I said please "take me off your mailing list..." I told her "You need more training. She didn't know how to cancel our order." And she's store manager. Definitely they need more training...

I also called the store and spoke to sales guy Brandon who advised he will forward the information to management. 96 hours passed, I called back to customer service and spoke to another representative who advised that the first rep did not put in an escalation ticket, it was put in as a complaint and closed out. She then put in another escalation ticket and advised that someone will contact me in 72 hours. 72 hours passed, I called back, because again, NO ONE is calling me back as I was told, I was advised by the rep that it was concluded that I got the correct pillows because the pillows I received are the pillows shown on their website and they closed the ticket. I first asked her why no one called me to discuss before closing the ticket, then I advised her that their conclusion would be concrete had I purchased the furniture via their website.

I purchased the furniture in the store, therefore, I should have received what was advertised and shown to me in the store. She put in another ticket, and again, stated someone will contact me in 72 hours. I called the store, and spoke to Brandon again on 6/27/16 and he advised that his manager ordered the correct pillows from the manufacturer and it will take a few weeks. I called back on 7/20/16 and was advised that the pillows will be in soon. I went to the store on 7/23/16 to speak to manager Chris **, he stated that the pillows were ordered, hadn't come in yet. Stated he is working on it and they will contact me when they come in. I got a call on 7/29/16 from Dennis at the store who advised me that the pillows are scheduled to come in on 8/12/16. Dennis called me on 8/9/16 and stated that they received the pillows, however, they were the incorrect pillows again, he stated that they have to put in another order for the correct pillows.

I went to the store on 8/13/16 spoke to Dennis and Chris, they apologized for the mishap and requested that I text them the tags on the furniture that has the manufacturer numbers/codes to ensure the correct pillows are ordered. I text him the photos on 8/14/16. Still no call back from customer service. I received pillows approximately September 2, the front of the pillows were the correct design, however, the back of the pillows were for a different set of furniture because the color and texture was not that of the furniture I purchased. I went to store on September 3, 2016, took back the pillows that were delivered, and one of the correct pillows from the sofa that I purchased so that Manager Chris could see the difference in the pillows. He agreed and apologized again and stated that he will forward the information so that I can get the correct pillows.

Chris left a voicemail for me on October 23, 2016 and stated that I should receive the pillows in approximately 3 days. I got another delivery of pillows that were incorrect, same front design, wrong texture/color. I called store and spoke to Travis who stated that Chris was on vacation but he will have him call me back when he gets back. Travis then called me back 5 mins later and stated that the store just received a delivery of pillows for me but they were the incorrect pillows. I told him I will wait until Chris comes back from vacation. I called customer service to speak to supervisor approximately October 29, 2016, I was advised that there is nothing that they can do because they delivered to me the pillows that are advertised on their website. I did get upset because she was not trying to help, and I felt dismissed. She hung up on me. I then called back and spoke to another supervisor, he listened to my issue, then said the same thing.

I explained to him that at this point, it doesn't look as though I won't get the correct pillows, and asked for some type of compensation for the incorrect pillows. He kept reiterating that they will not take back the furniture (I never asked them to) he stated that I would need to go to the store because it is not their issue. He also stated that they do not call customers back, so he is not sure as to why I was told all those times that someone will call me back in 72 hours. He disconnected the call, but before he did, he did agree that the issue is not my fault, but there was nothing that they are going to do as they reviewed the case and concluded that they aren't going to compensate. I went to store and spoke to Manager Chris approximately November 11, 2016 who stated that he had not heard anything on new pillows and agreed that at this point I will not get the correct pillows so he will contact corporate to see if they can compensate me.

I still had not heard anything. Went to store on December 10, 2015, Chris was surprised that no one has contacted me regarding the issue. I explained to him that no one ever calls me back when they advise. He took me to his desk to call corporate. He explained to the rep the situation, gave her the information from the email he sent, and she stated the same thing, they WILL NOT COMPENSATE. He reiterated to her that the issue was not my fault and it was a Conn's error. He put me on the phone and she advised me the same thing and kept stating that they will not take the furniture back. I advised her that I don't want to return the furniture, but, should at least be compensated for the incorrect pillows. I am not asking for free furniture, nor am I asking them to pay half, I just want to be compensated for their error, and I should not be forced to continue to pay for furniture that I did not order.

I advised they breached the contract because I did not receive what was advertised and presented to me in the store where I purchased it, and had I known that brown pillows would come with it, I would not have purchased it. Chris emailed me a copy of the email he sent to them requesting compensation, I have pics of the furniture taken in store on the day I ordered, I have pictures of the correct and incorrect pillows side by side, I have picture text of the tags I was advised to send with manufacturer information, I have call logs of all the times I called the store and customer service and I also have messages left by the store rep and manager Chris.

I love the furniture itself, however the pillows do not match my decor, and therefore, if they are not willing to take back the furniture (they say because of risk of bedbugs, nothing against me) then I should not have to come out of my pocket to buy pillows that will match the furniture. Other than the local store where the furniture was purchased, the customer service has been horrible. No customers should be treated this way and I don't feel that I am being unreasonable to the point that I cannot be accommodated.

They told me I would be receiving a replacement and that I would receive a call indicating when they would bring a new chair. I asked if they were taking this one back with them and they indicated that they would leave it for our use until we recd the replacement. They explained they had come from Nashville just for my service ticket. I was quite impressed at Conn's customer service aspect of readily taking care of the problem. I was issued a service ticket receipt (of which I have) with the invoice number ** Cust. Code ** Serviced by **.

12-6-16: Went back into Conn's and ordered additional chairs for the Dining Room Set from Ashone **. Upon finalizing the sale, I asked her if Conn's would be able to set up the delivery of the chairs with the Sydney Eclipse Recliner that was under service ticket to be exchanged, so I didn't have to pay a delivery charge. She indicated she thought they would be able to do so and needed to call the warehouse to make the arrangement. She called the warehouse and they indicated that they did not have a service ticket on file for the chair replacement. Ashone asked me to send a copy of the slip and the invoice ticket I recd from the servicemen to her. I sent it to her. She said she would look into it and get back with me.

12-7-16 10:30 AM: Called Conn's Customer service 855-266-6349 to find out the status of my service ticket for the chair and they transferred me to the warehouse. The Warehouse said they couldn't help me but would transfer me to someone who could. The call was transferred to Ashone at Conn's. When she picked up the phone, her and I both wondered why they transferred me to her. She said she was with a customer and would call me back after she spoke with her Store Manager Chris **. 8:18 PM: Ashone called back to say that delivery didn't have a service ticket. The person whom she spoke with said Crystal was out until tomorrow and would forward the email and photo of the ticket I gave to Ashone to her for some answer as to where our chair was. Ashone indicated her day off was tomorrow but said she would respond as soon as they let her know, even if it was tomorrow.

12-9-16 6:19 PM: Ashone Called and indicated the warehouse said they were told that the chair arm only needed to be fixed. She told me if I had a problem with this to contact her store manager Chris ** at 11:00 tomorrow. She also indicated she could give me Corporate's number if we needed it. 12-10-16: I called Chris the Store Manager at Conn's in Huntsville and he said he was going to look into the situation and have some resolution. Ashone called a little later indicating she was also checking into the situation to be sure she stayed on top of the situation. 12-13-16: Called Chris again (since I hadn't heard anything). He was not in. I was told to call tomorrow at 1-800-774-8700.

Shortly thereafter, a company called Fast Furniture left a voice mail on my spouse's cell phone and said they were trying to get in touch with him about the chair and that they would close the service ticket if he didn't respond to the phone call at 941-600-0707. He was out of town on business and Conn's in Huntsville knew. This ultimatum was preposterous. My spouse called me and I called them. They indicated they just received the request to repair the chair and they will schedule and call us when the available appt. will be. 12-14-16: My spouse was back in town and called Chris, the store manager at Conn's and told him that the ultimatum was unacceptable and that we expected something to be done immediately, as we have a chair that we have paid $799.99 for and it doesn't operate correctly. Chris said he would call and speak to someone to take care of this situation and that he would call my spouse in an hour.

Approx. One hour later, I recd a call from Ashone telling me she spoke with Fast Furniture and that they couldn't get to us to LOOK at the recliner until Dec. 29th. I told her this was unacceptable and that my spouse was now handling the situation and I would let him know about her call. My spouse contacted Chris again and explained he was unhappy that Ashone had called me and that he (the store manager) should have called him as promised. Chris indicated no sincerity regarding the situation and told my spouse it was out of his hands. He had done all he could do. My spouse asked him for the Corporate Offices Phone number to make a complaint. He called corporate, but the number Chris had given him was not a correct number for the department he needed, it was a billing customer service number.

After several transfers around the customer service areas at the corporate office, he left a message with a Ms. ** and left a message for her to contact him or he would be going to the BBB and taking on a small claims complaint if no one resolved the conflict. 12-14-16: I made our first payment on the chair. Still do not have a chair that works properly. My spouse called FAST Furniture back to accept the Appt. on Dec. 29th, since as of this point in time we do not have any alternative.

She called LG and our account had already run out and they called Conn's and tried to get them to issue them a work order so they could come out on 12/12 to work on it. Conn's refused and said they have their own people to service it, but when I call they say they can't find anyone to come service it. So which is it, do you have someone to fix it or not? If you do why is it taking so long. I have read accounts where it has taken as much as 2.5 months to get someone out in a large city. The store is no help as all they do is get you to buy.

DO NOT BUY A PRODUCT FROM CONN'S. SHOP BEST BUY, HHGREGG OR THE OLD STANDBY IF YOU ARE LUCKY ENOUGH TO HAVE A SEARS. Their extended warranty is overpriced as I have researched while waiting to get service. You can buy an extended warranty from LG or most other manufacturers for less than $100.00 for 3 years. They have been sued by the state of Texas, their home state for shady warranty service and response. I am getting ready to have the State of North Carolina to go after them as I have contacts that the general public might not have available. This company loss over $2.5 Billion third quarter. So I am assuming that their vendors are being really careful about committing to work that they might not get paid for.

They talk a great game. They told us they had their own in house service people and could respond in 24 hrs unless it was a weekend issue. We were even introduced to the "service manager". All a lie and this during their grand opening sale. They just keep telling me 24 to 48 hours every time, that I call. I had to make a payment this weekend, but I hated to do it, but they tell you right up from if your account is not current they will not send a repair person out. So you are caught in a catch 22 trap. I can assure you that we will not buy another thing from this company.

In reading the complaints, I have found that if they have to replace the tv that you have to buy a whole new extended warranty even if the one you have is for 36 to 49 months as ours is. Replacing the unit voids the rest of the warranty. They will only replace a remote once. We have gone through six remotes with our DVD as they say we are located in an area that is hard on them per the cable company. I had never heard of that but about every year and half it dies on us. The batteries are always still good. This company is nothing but a hassle and a runaround. Do not buy from them unless you enjoy getting the royal runaround. Just hung up from calling again and told, "Your repair order is escalated to priority and we are working on it as hard as we can possibly work!!" Ha, Ha. Please do not get caught in this runaround trap.

I went back to the store to talk to the manager. He then informed me that they placed my order wrong. They ordered the same piece twice on the sofa loveseat and chaise. He did sign paperwork and said that he fixed my contract and ordered the right piece. 30 days later the furniture arrived. The chase was damaged which they gave me 30 percent off and the ottoman was extremely damaged which they had to take back and I wait even more days. The manager then told me since I waited all this time without having my furniture my due date could be pushed back to Feb. 14 because they were already running a special that no payments til Feb. for customers who get furniture in Nov. and since I didn't get my furniture til Nov. he could push my due date til Feb... I thought great because I put 500 down and I could not even enjoy the furniture for the month because of their delivery but already I had a payment.

So after received everything I called to make sure everything was on track. Well my contract had not been changed. My payment was already due. I had a copy of my new contract. I faxed it over. I went back and forth to that store to speak with the manager. He said he sent it up. It's in the corporate office. Give it time. I call everyday and no change even though I have a copy of my right contract. Now every time I call or go to the store they says he's not there. When I call customer service they say they're working on it. They are truly liars and I regret doing business with them. I should have took heed to all the bad reviews. 3 months later nothing has changed.

Before the end of August, I received a call from the billing dept indicating my monthly payment of $135.02 was due in September 2nd. I called and indicated that the accounts were combined and I understand that their system probably hadn't updated yet. The billing rep transferred me to customer service. The lady said she will note the account and send to the review department to fix. She would place a stop on the calls for 2 weeks. Great. Nope. A couple of days later, billing called again and said I was late on my payment. I told her my payment was not due until October because the account she was talking about was combined with the account now with a monthly payment of $211.21. She transferred me back to customer service. The review department hasn't had a chance to look at the account yet. I told her to stop the calls and to let me know when it has been done.

Two weeks later, billing calls again. I'm going to be late 2 months now. Transfer again to customer service. The problem now is the cash option is keeping them from combining the accounts. How? My invoice shows the old account included on the new account. I told them if it was the cash option that was causing the problem to just take it off. It shouldn't have been a problem, but simply remove it. I was told to fax the invoice to them so they can fix everything. They will stop the calls again.

Now we are into October. Already paid my $211.21. Billing once again calls. This time calls are coming in at least 3 times a day to my home phone and then to my cell phone. Getting emails and postal mail of previous account past due. I called customer service and told them to pick up all the furniture because I was not going to continue to deal with this. They couldn't do that because nothing was wrong with the furniture. They only take back if something was wrong with the furniture. And then they could only replace the furniture.

Account hasn't be combined because they didn't receive fax. I would need to fax again and pay what is past due on old account before anything can be done. I was told that all I needed to pay was $107 to bring the old account up to date and fax the invoice again. I told them that I didn't need to bring an account up to date if it should not be opened. However, I agreed and paid the $107. Sent the fax again with things highlighted, circled and made all notations on the invoice to show the previous account amount was added to new invoice. Customer service will stop calls again.

We're now in November. Calls are flooding in at least 4 to 5 times daily to both house and cell phones. I spoke to customer service again. Invoice I faxed was not signed, so review couldn't do anything to account. Now I'm 3 months late and nothing can be done to account until account payments were up to date. I'm totally livid now. 3 months and this is still going on. Only calls I received were from the billing dept. Never from the customer service or the review dept. I told billing that I was not making payments on an account that should not be opened. Once again, I told them to come and get the furniture. I made my $211.21 payments on time. I owed nothing else.

Now it is December. Made my $211.21 payment. Still receiving calls and emails. Issue still not resolved. Spoke with someone at billing. From all the calls I had received since the beginning of the problem, I finally spoke with supervisor in billing who told me I need to complete a Cash Option Waiver, that I get from the store, fax it in and this will resolve everything. Okay. So I go to the store ask for the form. The manager knows what format I am speaking of but will have to look for it. I waited 15 mins then left without the form. Called the store back to see if they had the form now. No form yet.

I'm still getting the 6 or more calls a day. No resolution yet. This is the worst situation I have ever had to deal with as far as furnishing my home. The personnel at the store (sales reps, customer service desk and managers) were GREAT! Even the all the sales and billing reps on the support lines were great. I love everything I purchased. I simply HATE the slackness, the constant calls, and the way things are handled on a corporate level.

A different model was sent to my home and I informed the delivery people that it was the wrong product. They instructed me to return to the store, which I did. After inspecting several Whirlpool models with the same price, Mr. ** finally looked inside refrigerator and determined that the wrong price was on that particular model. He also informed me that the model was on back order and that it cost at least $1,000 more than what was advertised on the model, or I could pick something else in the price range that was reflected in the advertised price. I informed Mr. ** that neither of these options were acceptable.

Mr. ** promised to see what he could do about my situation and would call me later in the day which he didn't. However, I did attempt to call Mr. ** as my old refrigerator had been emptied and I needed to do something with the contents that had been removed. Mr. ** was not in and I was referred to Mr. **, another manager. Mr. ** insisted that I cancel my current contract so that they could do another one, which I refused. He became very aggressive in this request/demand and attempted to put words in my mouth about cancelling the contract, which I continued to refuse. I also told him that I no longer wanted to talk with him and ended our conversation. The characters in this fiasco are below:

Rodriquez ** (2nd salesperson that I discussed the model with and who typed the contract). Edmond ** (Manager on staff during the purchase and return to inform about the delivery mistake). Ryan ** (Manager???- who attempted to bully me into cancelling the contract or purchasing the higher price model). This was my first time conducting business with Conn's and I had great expectations. As the process continued, my great expectations turned to great dread. I hope that I can receive some consideration for this horrible experience right here at the holidays. I've lost a day of work, food and peace of mind. My pain and suffering seems to be unending, this is day four without a refrigerator. It is my hope and prayer that I can find satisfaction and restored faith in Conn's. This is the story I hope to share with my friends, church members, sorority sisters, and Facebook family.

I called where we purchased and was told they can't help. Suggested I call the customer service number and I did. The first person could not find our account. Then switched me right back to service dept that I was calling to complain about. They took my complaint and were to call our home phone in 24 to 48 hours. Instead they call back a couple hours later to my husband cell number and he was at work. We call back 20 minutes later and they are gone home. If she had called the home number as requested.

My husband finally got hold of a customer service person that was totally useless. He repeatedly told my husband for us to call back tomorrow and my husband told him, "no you have someone call us on the home number as your company had been instructed to do." This t.v. on sale was over a thousand dollars and another four hundred for warranty and guaranteed 24 hour service by sale person and the sales manager. DO NOT BUY FROM THIS COMPANY. Check out online the complaints and hassle of getting service. We didn't as the store was new. Rude and totally inexperienced customer service or service department. But at any other STORE but unless you want to get screwed do not buy from Conn's Home Plus.

I tried reaching Conn's customer service. They did not want to help me. They said that was part of the wear and tear and they had no other options. They were rude!!! I tried calling them a lot of times and it took me almost 2 weeks to get a call from them. The technician that came to my house to do that evaluation of the love seat and sofa he agreed that the loveseat and sofa needed to be repaired and more cushion filling was needed. When he left my house, he change his report on his side of the end. He said that there was nothing wrong with my love seat and sofa! He was liar. He's a liar just like everyone else at the Conn's Corporation.

I regret this decision of making this purchase with this company. If I knew I was going to have this experience I would have gone to a higher-end store like Macy's. I wish I would have known how this company was before I did my purchase. I'm trying to prevent anyone to go through the same struggle that I went through with this company. Worst company to shop!!! They don't own up to their word.

Since the clerk entered the tables incorrectly, I was required to come back to the store to create a new account. I begrudgingly did so and to my surprise, my monthly payment increased to $106/month. Annoyed, but since I semi-understood, I let it go. I was now assured everything was fine and my payments would be due on the 2nd of each month.

On the 30th and the 1st, I received calls, multiple times per day, stating how my due date was the 27th and my account is now in collections. No amount of explaining the mistake to be from Conn's staff placated the caller. I finally asked to speak to customer service, who informed me that I must go BACK TO THE STORE TO OPEN ANOTHER ACCOUNT because they didn't delete, or open the new one correctly. Again, I went to the store to open a new account and to complain about my treatment thus far. This time, I'm told by the clerk that there is no problem, the 2nd is my due date and the other account will delete itself in three weeks. Whatever that means. I'd actually like proof.

I explain how frustrated I am with having been quoted one price, having incorrect pieces delivered, having to wait for correct pieces, having to rearrange schedules, having to come to the store multiple times to correct mistakes that were not mine, and ask to be compensated in some way, only to be told doing so would, "just be a bigger hassle" because then I'd have three accounts. I will add that my original sales associate and the delivery crew were very helpful and respectful. I also love the furniture, but the unwillingness to compensate me for their mistakes leaves me frustrated and unimpressed with the business. Bottom line, I do not feel I was treated fairly and if I could, I'd return the items and not give them the satisfaction of my business.

They also gave me a so called free TV which I didn't want and gave to my sister that later broke either way due to the cheap quality. 3 years later, they tell me that I still owe 3 times the initial price since only $22 of the $320 monthly payments I had been making all this time. They definitely live up to their name since they CON you out of your money. Now they sent me to collections and filed a theft of service report which according to my lawyer is just a waste of taxpayer dollars since it is a "breach of contract", not a theft of service. The furniture is not even worth $1,200, which was the initial price. They wanted to take MY furniture back and still pay them $250 or more due to late fees and interest for the so called FREE TV if I don't return it!

Oh, to top it off the pay off balance was now $3,980!!! I have paid almost $11,520 for cheap furniture that is not even leather and they still want more or to send me to court, I don't think so. This is a warning to anyone who is even thinking of financing with them. Don't take their word for anything. When they say free it really means it is worked into the price of the contract. I am taking them to court! They just want to get someone else on the hook via their partner company Rent-A-Center which is also a rip off. I'm sticking to my cash purchases like I should have done.

Conn's has been out four times about my door issue, first service call 6/2/2016, second service call 6/16/2016, three 6/21 and again 7/28. Strip was ordered and placed on the left side of double, left door was not the problem. The second service tech left my house after putting the strip on and advising that there was nothing he could do about the door issue. I was told to call the manufacturer and they schedule a service call to an outside repair company. I was told that if a manufacturer service tech or if Conn's came out again regarding my door issue I would have to pay $90.00 service call and I have warranty.

This is a double French doors with freezer bottom, and I was instructed that when you open the ice maker door and close you have open both doors so that the fridge will close both doors. I went into the store on 2 occasions and checked the LG fridge and that does not happen. I became a new customer for a minute and ask the question about LG. When I close the ice maker door why does it not pop open the other door. He indicated that does not happen, then I informed him that it does happen; He indicated that fridge has a problem. On the service trip 7/28 they decided to replace the coolant blower because it's preventing the fridge cooling.

Bottom line... My right door has no magnetism built into the door to make it close and why do I have to open both doors just to make sure it closes. After replacing my refrigerator I was told that I have to continue to pay for the old warranty because that is how they replaced my old refrigerator. I'm now paying for two warranties old and new...

Hopefully a lawsuit in Arizona happens. I'm half way done with my payments but the furniture is so cheap looking and scratched (I’m a perfect housekeeper, like I said prior poor quality!) I am considering putting it in the garage (since my contract clearly states I can’t throw it out till it's paid) and buying new non payment good quality furniture. A big lesson learned here, I will never deal with furniture financing any of this sort again. Very sad and disappointed..

PS. The technician, George whom we tried to contact several times did not return my call until I left him a voice mail that I was calling corporate. Then when he returned to attempt to repair the machines, he had the nerve to tell my wife that he would appreciate it if she gave him all 5's on the survey so he could get his bonus. ARE YOU KIDDING ME!

Next she lied. She said to me that she was going to note the account about the overage and the account department would see that and send me the difference back and that has been since the 10-25-16. So I called on 11-11-16 to see how much longer it would be for my refund well to come to find out the lady that took the payment didn't not put any notes and basically I was told that time he would note the account like the first time and send the notes to the accounting department and call back in 24 to 48 hours and see what they say.

Then I call again on 11-16-16 and told that I need to provide proof that they made a mistake and basically calling me a liar. Well on 11-16-16 I took the proof back to the same store and talked to the supervisor there and he copies of all my proof and supposedly he had faxed everything to the corporate office. Well I called today which is 11-18-16 and they said they hadn't received anything. We are going on a month now and I am very very mad. I may go to news channel 3 because nobody Knows what they are doing. I'm frustrated.

Believe me after a couple of purchases I have made with the dump that will be who I will be doing my furniture shopping and Sears not as expensive for electronics. If a business can't waive 30.00 then that says a lot about a business. If they are willing to see customers go over 30.00 then that tells you what type of service you will be dealing with. 30.00? 30.00 is nothing. It's just upsetting!

On September 12, your delivery people arrived at my home. We were prepared for their arrival with our food sitting out on the counters and our other refrigerator sold and gone. The driver tried to get my wife to sign for the refrigerator when they arrived, however my wife told him she would not sign until it was in the house installed. The driver went back to his truck and a few minutes later, one of the delivery drivers knocked on my door and asked me to walk out to his truck, explaining to me along the way that the refrigerator had been damaged.

There was no doubt looking at the carton that it had been hit hard, most likely by a fork lift. The refrigerator had a massive dent in it. The driver gave me a ** and bull story that he did not know the refrigerator was damaged when he left your warehouse, stating to me that the truck was already loaded when his coworker and him had arrived to work. I explained to the driver that I could not accept the refrigerator damaged, as it is a very expensive refrigerator. The driver informed me that he had to take the refrigerator back and that I would have to call your customer service to reschedule the delivery of a replacement.

When talking to your customer service, they explained that because they had already scheduled deliveries for the next day earlier that day, I would have to wait until the following day to have another refrigerator delivered to me. IE., it was Saturday and the soonest they could get another refrigerator to me would be Monday.

At that time I informed your customer service that I wanted a full refund and to cancel my order because I had food out that would spoil before Monday and that I was going to go to Best Buy or Home Depot and buy a refrigerator that I could bring home and install myself. The customer service agent asked me not to cancel the order and offered to reimburse me for any food that spoiled due to the problem with the delivery.

I agreed to wait on the new refrigerator to be delivered the following Monday and your customer service agent sent me a form to fill out for reimbursement for any food that went bad prior to the delivery of the replacement refrigerator. Unfortunately, the majority of our food went bad which lead to my wife and I filling out your food damage claim form and mailing it off to you on September 15.

Two days ago, basically 2 months later, we received a letter from your company, which indicated that our food damage claim was denied because we did not purchase a repair service agreement from your company. I called that night, November 14 and talked with a woman who told me that she would have someone contact me the next day to resolve this issue. She gave me a ticket number, #**.

Having not heard from anyone yesterday, I contacted your customer service today and asked to speak with a manager. The woman I talked to offered me $50.00 and explained that she could not honor my claim regardless of the fact that one of your customer service people enticed us back on September 12 to not cancel the sale of the refrigerator, promising us that your company would fully reimburse us for any loss of our refrigerated and frozen food.

The fact that we were lied to did not seem to bother your customer service manager or the loss of a long time customer who has purchased numerous appliances from your company over the past 20 years. Furthermore, when I explained to the woman that I am a former attorney and that she was leaving me no other choice but to sue your company, her response to me was to “stand in line.”

I would like to inform you now that a minuscule claim of under $300.00 is now going to cost you no less than reasonable attorney fees for one of my colleagues to represent me in a lawsuit against you in county court. I am not going to sue you in small claims court for $300.00, instead I am going to sue you in a county court of law for deceptive trade and fraudulent inducement.

Additionally, even though I understand your primary customers are low income, “we will accept your horrible service if you will finance us” people who probably could care less how your company treats them, I am going to make it my life’s mission to make sure people like myself who buy high end appliances by cash, will never step foot in one of your stores again. I promise you that you will be hearing about this matter for some time to come. I look forward to hauling your legal team and you personally in to court and teaching you crooks some manners.

All the service technician could do was give me the number to the manufacture of the appliance. And, to add insult to injury, as I was on hold after learning about the TWO WEEK wait for repair, the telephone played a song about the greatness of Conn's... something like "jing-a-ling... Service at Conn's...jing-a-ling..." The prices were good at the time of purchase. But service is NOT NOT NOT something Conn's needs to be bragging about. Sincerely, Owner of Samsung washer & dryer and Toshiba TV and Samsung TV - all purchased at Conn's in Baton Rouge Louisiana.

Guess what there are no a/c units in any Conn's store anywhere. Although the store manager said that he cannot check stock at any other store. This is about four weeks of phone calls almost every day. Without anyone agreeing to anything they say that Fredrick sent a credit of 749.00 to the store in Katy, Texas. After dealing with different levels of management, and finally ended up at corporate in Beaumont Texas, the final word is "There are no parts for your unit or replacement units." There is a store credit where I bought the unit, so just go there and pick out something else. What? Something else like what a couch or lamp, I need an air conditioner. I am supposed to wait until the store receives new a/c units, which will be in April of 2017. This is a heater and a/c unit, so I will have no heat this winter either.

I did check with other stores like Walmart, and they said that they could get one to me in 3 to 5 days. Why can Walmart do it and not Conn's. When Conn's asked me to get the serial number off of the unit, the first words before the serial number was... made in China. Since when is a Fredrick a/c unit made in China. Nothing resolved, they tell me the resolution team has decided that I have to wait another six months, then the warranty period will be over and I will get nothing. A store credit to my account would be nice since I'm still paying for this unit that doesn't work. I am TOTALLY not happy with Conn's. You would think with every other store and companies all concerned about customer service index scores and wanting to know if you would buy again from the same store.

I told the rude people that I was dealing with that Conn's spends, I'm sure millions of dollars on advertisement but you don't even try to keep a customer, if you read the reviews that I have read here from others. Why not try to have repeat customers... unheard of at this company. What poor management they have and unfriendly customer service reps.

Received a call on 10/5/16 stating a repairman would call when he could come out. He called said be out on 10/7/16. I took off work. He said it needs two parts he had to order and stated he'd order them now and would take 3-5 days. Then when I call back and ask about the part because I hadn't heard anything they tell me the part wasn't ordered until 10/10/16. I advised them I was told by the repairman he was ordering it then, he sat in his van, I assumed, doing that. He was still sitting there as I pulled off to work.

After many runarounds with cust. service dept., he calls to replace the new parts and shows up 10/17/16. He then advises me that now he needs another part!!! I must say he had been very nice. At this point it has been 16 days since. I learn that there is a refund/exchange so I go to the store and ask for this policy. After reading it I ask for an exchange. After an hour the manager stated she'll request the part be expedited or a replacement. I said "no, I want it replaced." She stated it should be 24 hours. Then I call and ask the status then placed on hold. She came back said they wouldn't advise her of anything that they'll have to talk to me and gave me a ticket number to go by.

I called Cust. Serv. and spoke with Chelsey and explained the whole thing again. She says, after being on hold for 10 minutes, she comes back apologizes and says she'll update the original ticket that I want the exchange and should hear from them by Thursday. I get a call from the "parts" dept here in town stating the part had came in and a repairman would contact me to install. I explained to him the conversation I had with Chelsey and that I had that washer, not even 24 hours. He stated "well yeah if it breaks down in 72 hours they're supposed to exchange." He didn't see anything in the system only repair parts. After other calls going through the same runaround they tell me that I was supposed to call within 72 hours. I said I did. Was told the mgr. would get back to me. He didn't. Had to call them. He tells me call cust. serv... Blah blah having to repeat the entire scenario again!

Today was the Thursday that someone was supposed to call me. I called about 9 am. Was told nothing updated and have the rest of the day for it to be updated. Called again around 12:00 cust. serv. rep only mentioned the part was expedited, didn't see nothing else, went round and round. Finally told her I'll call back and speak with someone else. Meanwhile I finally find something online regarding the 72 hour policy and nowhere does it even mention a call has to be made within 72 hours (which I've explained I did anyway). 2 hours later call and am told this cust. serv rep is telling me all she can do is what Chelsey told me she was going to do but this time she tells me there's no guarantee no one will call me back.

At this point I am livid!! Three weeks is entirely too long to be given the runaround about a washer that didn't last 24 hours!! Sad thing is, I purchased an oven from them, no problems, no complaints. That's why I returned to purchase a washer and dryer. I will let everyone I know, work with (1,000 of employees) post everywhere I can about how you all treat your customers. There's even more conversations to mention but this is long enough. If zero stars was an option that would be my selection. However the repairman was VERY nice.

That is what I call harassment in my book but they still haven't even fixed the issue with the product that they sold you. SHAME on you Conn's. I will consult with my lawyer to have this contract made null and void. You can pick up your couch and love seat and reimburse me all payments made by me. I should have gone to Rooms To Go, got a product that wasn't defective for 1/2 the price I paid. SHAME ON YOU CONN'S. Saying you're sorry doesn't cut it anymore.

We wanted to purchase a service agreement and was refused to as the icemaker was not working and needed to be repaired at our expense first. This was plainly proof that Conn's cannot be trusted to stand by their merchandise and does not care about customer satisfaction. I strongly recommend you going to Sears for your purchases as they have always stood by their products. I will never again step into a Conn's store no matter how good the sale because they are plain and simply crooks.

After no return call, I called again and was told I was scheduled for Oct. 21. I explained, again, that was not an option. I ask again to speak to a supervisor. I was told that was not possible. After I told them I would report them for refusing to let to talk to them I was transferred to Rita. She gave me the same story (computer). She then sent a ticket to the resolutions department. I then call the store I purchased the freezer from. The manager told me if I had purchased the extended warranty Conn's would have already fixed or replaced it. When I questioned this because it was still under warranty he said, "But that is the manufacture warranty" (either way it's still Conn's service).

The resolutions department called and this was their solution-- Reschedule my appointment for Friday (again impossible) and a $50 credit. That does not even cover the pay my husband lost today. If this doesn't work then I can reschedule at a later date they said. I ask to speak to a supervisor and was told NO. I WILL NEVER PURCHASE FROM THIS COMPANY AGAIN. This company does NOT care about the customer after the sale. Once they have your money you are history to them.

I want to explain in detail Conn's failure: 1. This were my second service appointment for the same issue on the same product. 2. Conn's service department says they don't give appointment time or a window on when the tech will show up so you have to just at home all day and the tech will call when they on their way. 3. I called Conn's service department at 3:21 pm the same day to let them know that I have not heard from anyone. I was they know about my appointment and they contact the tech and he will be there that day so stay there. About 7:30 pm to 8 pm I gave up. I finally called the store where I bought the product and they tried to called service to help take care of the customer. Nothing. Service did not answer them. What else can I do?

I filed a complaint with Conn's Customer Relation Department letting know the situation and that everything. I take off work. I am losing money. I am losing $300.00 a day. My time is just important the theirs. I explained to them in a report that Conn's care about their customer and to not even called to fixed the problem is a concern. I offer a solution to fixed your customer problem: either give a gift card or replaced the product with a new one like other competitor stores does. When I did talk to someone from Conn's Customer Relations Department she started making sound like it's my fault and started yelling on the telephone. I asked to talk the supervisor or Rita who contact by email to call her. I was told that I will not be talking with anybody else in this department and I will just have to deal with service if you want the product fixed!!!

I explained to her how I feel that Conn's is willing to sell you a product and a warranty but fixed It. Also, I explain that I didn't know this how Conn's operate and that I would rather pay more money for a product in order to get better service and Customer Satisfaction!!! So, I will cancel my credit with Conn's. Called someone else to fixed their product or buy a new one from a Company who honor their agreement and stand by their Customer and product. This Company are thieves!!!

The technician went home and he said that it was a manufacture issue and that the chairs had to be fixed by re-upholster the whole thing, because even the clips were wrong. He said that I will receive a call to set up the service. Today, 10/5/2016, Conn's called me and said that I do not have an extended warranty, that the manufacture warranty, does not cover issues with the upholstery, and when I inquire to return the furniture that they will report that to the credit because I did not comply with the agreement! WHAT ABOUT THEIR PART OF THE AGREEMENT? THEY SOLD ME A SET OF TRASH for $3,300!!! This store is a SCAM! Also they told me TODAY, that is I have a home insurance, I should not have the insurance that they offer. So they include the insurance that I don't need, but exclude the extended warranty which is what I asked for!!! PLEASE NEVER GET ANYTHING AT CONN'S!!! NEVER EVER!!!

Now, I was wrong for not reading the contract and believed the salesperson so I did sign it, but I also have 3 recorded conversations now with the salesperson with her admitting I didn't have to pay any interest for the 2 years. This is not the first lie this company told me. They can't keep salesmen or managers. Every time you go into Conn's to make a payment, there are different employees.

This company only puts Conn's stores in low income (usually mostly **) neighborhoods knowing they can stick it to you. They look for people with bad credit. Here is a for instance. If a TV at Best Buy cost you let's say $600, then at Conn's that exact TV is usually $200 or more than the one at Best Buy and other stores.

I have over 60 peoples names that have been lied to by Conn's. I have passed out over 50,000 fliers at my expense telling people in the Memphis area what they did to me and not to shop at Conn's. I have met 3 different ladies in person crying their eyes out because what Conn's did to them. Go to hhGregg. At least they won't lie and the prices are cheaper and they can get you the same financing. I will continue to pass out fliers and I will do it until it makes a big financial dent in Conn's profits. Please do not shop at Conn's.

Finally parts came in. The tech installed 9-13-16. Didn't notice any change. In about 1hr later it completely quit working, called tech back, didn't return our call so we called the next day. He said he would write it off so we could get a replacement. We took it out for Conn's to pick up, left it outside, we assumed they had picked it up. We were busy with a dying relative so we were not at home most of the time. When we did not hear from tech we called him back. He said Conn's didn't let him write it off that he had to try again to fix it. We said no that we were tired of dealing with it that we wanted it replaced. As of yet have not gotten anywhere, no food, no refrigerator.

The delivery was scheduled Sunday afternoon, and he promised to call me before the delivery. That did not happen. The $1299 washer and dryers were delivered to our residence. I called him that day and he said he was working on it. I asked him if I needed to come in and sign a new contract and his response was no, that he would just adjust the price. Then I asked him do I have room for pedestals in my line of credit since the price is being adjust and he said yes. That he would have the 2 pedestals delivered but there would be a delivery charge. I said that was fine. A week later never heard from Conn's. I called and spoke to a Peter who was the manager of Ops and he said he would call Mike to ask him what's the status of my account and Peter would call me back. That never happened. I called Peter again on Saturday Sept 17, and Mike was with a customer and that he would have Mike call me back. That did not happen.

This morning we went to Conn's and spoke to Jeff the store manager. Jeff refused to call Mike today to help rectify the problem because it is his day off. Jeff also made a statement that we left the store with false hope that day that the washer and dryer would go on sale. I corrected him and said it is not false hope, and that we were totally fine purchasing the $699 red washer and dryer. Jeff basically made it sound like we should've known better and that if we wanted to cancel the whole contract there is a restocking fee. I advised him I refused to pay that because I was mislead by his sales person. The biggest problem is that Jeff was nowhere concerned about customer service and there is no way around waiving the restocking fee. At the time this was happening there was another customer paying her bill and she also mentioned they have bad customer service and agree with me they were rude.

All was fine with us and Conn's until we met Jeff. We would of just had them take the $1299 washer and dryer and give us the $699 ones. And if the price cannot be adjusted we would like to cancel the contract with no restocking fee for 2 reasons. 1) poor customer service; 2) misguided from the sales manager. Today Conn's manager really gave us the worst experience ever. My husband has to even tell him, "be careful what you say". The manager called us gullible.

On the website it clearly states that I must go through my local dealer for repairs and that the frame is guaranteed for life. When I went to Conn's to get assistance I was told that "I came to a police station and what I really need is a Fire station." He went on further telling me they just sell the items... "If I want to talk to the fire station they are in Texas". When I showed him the pictures and described the Manufacturer website requirements he stated "We don't communicate with them."

He left and went to Home Depot and took a picture of the refrigerator with the sales price but said since it was not in their paper, he could not match the price. What a rip off, if you as the manager went to the store to see the exact same item and saw the price difference then why can't you honor the price match? Do not shop at Conn's as they are a complete rip-off and their advertisement is completely FALSE. They had an advertisement about 5 years no interest but when I inquired about that they told me the refrigerator did not qualify for that. Please beware when shopping here.

The following day I set the unit up with help from family. I turned the unit on and after several hours the room was not cooled at all. The unit was blowing cold air and would cycle through with the air conditioner running, but would continue to run the fan motor which blew out warm air. I consulted the owners manual, but there was nothing there about the fan motor.

On Monday, 6/27/16 I called the salesman (Rusty) and explained the problem and referred me to another number which was supposed to be a product support. I called and they could not help. I called Rusty back and told him the help line was no help. He said he would talk to his manager and call me back. He never called. I called him again on 6/29/16 and left a message with no reply. Over the next week I called several more times and left messages with no replies. I then sent messages to Conn's through their website and waited for replies that again I never received.

On 7/20/16 I called the local Conn's and spoke with the manager, Josh and explained the situation. He said he would look into and call me back later that same day or at the latest, the next morning. I never got a return call. I called again on 7/25/16 and asked for Josh and was told he was out for the next week. This person identified their self as a manager and I explain again what was going on. He was extremely rude and told me there were no return on A/C units period. I explained that I was misled by Rusty and pushed into a unit $200 more than the one I wanted and it does not do what I want it to do. He said it's company policy and there are no returns or exchanges. This unit runs constantly and never shuts off. It is not energy efficient like I told.

My initial complaint was to the BBB and my complaint was responded to by Ms. Dyeiosha ** (Conn's Customer Relations Department) who stated there were no returns on A/C units and Conn's return policy on A/C units is posted all over the store. I decided to investigate that statement. I went into the Conn's location where I purchased the unit and video taped the entire time. Upon walking into the store the first signs you see are two free standing signs just inside the doors that offer the ”Yes” money financing. I continued over to the area where the air conditioners are at and there are no signs whatsoever regarding a return policy. Upon leaving I was met by Rusty (salesman who sold me the unit) who acted as if he had no idea of my complaint or the home office being involved in my complaint. (Conversation was also video taped.)

Upon walking out of the store the two signs I saw when I came in had the return policy listed on the back side of it. These signs are about 14” x 20” and are by the doors and can only be seen on the way “OUT” of the store. The desks where the sales are completed are located in the middle of the store and there are no noticeable signs regarding the return policy nor are there any signs at the customer service desk. Ms. ** also stated that I received a copy of Conn's return policy. I have read my entire contract and supporting documents and there is no return policy.

Ms. ** has suggested that I pack up this very large and heavy A/C unit and bring it to the store where I purchased for a technician to check out to see if it is working properly, however she has already stated in an earlier response that it was ”working as designed.” I am totally disabled and it is not possible for me to move this unit by myself. My effort to transport this unit back to the store would not only be very difficult, but a complete waste of time since Conn's has no intention on doing anything for me.

I have researched the return policies on HHGregg, Lowe's, Best Buy, and several other major appliance stores and their return policy allows for returns on almost anything within certain time restrictions. If you want to make any kind of major purchase, shop one of these stores, Conn's has the worst customer service I have ever seen out of a chain store.

The issue I am having is the washer only 20 days old and having major problems like this. I requested a new washer and was told NO. I immediately left and went to store and ask to speak to my salesman and the manager and once again was told NO. I left store and called Customer Service and was told NO again. I am the only one who thinks having a washer 20 days and using 10 to 15 times and it stop working. The issue that pisses me off is I wanted a cheaper washer and let sales talk me into the expensive one. I see where this got me.

If you have the chance to spend a few hundred dollars more get your appliances at Sears or anywhere else. You pay several hundred dollars on warranty at Conn's but takes 4 to 6 weeks to fix it. This is not the first horrible experience I had with Conn's warranty. I had a TV go out and it took roughly 5 weeks to fix as they could not order the right part. My sign not to buy from Conn's anymore.

I appealed for consideration of all the driving back and forth, and asked to have the warehouse deliver a chair to the store, and we could make an exchange there. I was told no, as I did not pay the 79.99 delivery charge there would be no consideration to do so. I am very disappointed in the lack of customer care that this store was not capable of providing. It was as though they have memorized a script and are not capable of making an independent decision, or to think at all about the situation. Instead the onus was put back on me, the customer.

Monday, August 22nd I called Conn's Customer Support. The representative I spoke with first also was only able to recite the same script: "Since you did not pay for delivery or warranty you are responsible for taking the defective product back to the warehouse, where possibly they will make an exchange for you, as you did not buy the warranty." At this frustrating point, I asked to speak with a person who would think/listen, take a personal interest, and not just recite a memorized script.

Conn's supervisor Annie ** answered my call. I asked if she had been filled in on my complaint. She confirmed and then I was told that a request had been filed. To my surprise, the prior unhelpful Conn's Customer Support representative had requested that a new chair be delivered to my home, waiting approval/denial. I would be notified 24-48 hours of a decision. Why did it take escalating to her superior to get this action?

So, a week later I still have not heard from anyone at "Cons." During the week I wrote 3 emails to the Customer Helpdesk staff...still nothing. Today I looked online at my status to see that my request was deemed closed. I called the 800 # and learned that leadership had concluded that policy must be followed, and therefore, I would have to go back to the store, get a new invoice, and go back to the warehouse for an exchange. Nope, not wasting my time!

I WILL NEVER SHOP AT "CONS" AGAIN. I am very disappointed at leadership for the decision made on my very simple request. Not only did a manager or supervisor never call to discuss my problem, I learned that my request was deemed closed by checking status online. Poor customer service from the top of "Cons" to the bottom. Conn's you may now consider this customer complaint closed!

After 5 minutes my wife gets a call from the Credit alert asking if we had applied for credit at Conn's. We said NO and explained to Credit Alert Folks we had not applied for Credit and that we were at the Conn's store and that Jerry the Conn's sales rep informed me he needed my SS# to look up my Conn's account. Never informed us about doing a credit check just looking up our Conn's account. So as we approached Jerry asked him about pulling our credit reports he said he did NOT, but he had no clue we were on the phone with the Credit Fraud Alert. The person that called was listening to Jerry denying he had indeed pulled a credit report without OUR consent & knowledge, so my wife gave Jerry the phone unaware whom was on the other end.

When she identified herself his expression, he knew he got BUSTED telling us a lie, so Jerry walked away, went to the other desk, got on the phone, called somebody because within 1 minute I got a phone call from Conn's Credit department telling us we had consented to a Credit Inquiry which I denied. I explained to the Conn's credit rep Jerry simply stated he needed my SS# to look up my Conn's account, the Conn's Credit Department was contacted by Experian and while we were still inside the store with Experian customer service disputes it was a three-way call, we explained to the Experian, Equifax, that we NEVER gave CONN'S nor Jerry the permissions to pull up our Credit Files, SO once Conn's agreed to REMOVE the Credit Inquiries from our files, Jerry continued to deny he pulled our credit, the store manager did nothing.

The very next day we get a phone call from Conn's delivery informing us they would be delivering the Washer & Dryer we looked at the day before. We never signed nothing, never agreed to anything, so I called Jerry the Conn's sales rep, informed him about the call. Jerry set up the purchase & delivery date. He had the nerve to LIE about the reasons he needed my SS# even though this liar still wrote up a false contract and went as far to have a delivery date. 1 month later as I looked up my credit file there it was again another Credit Inquiry from Conn's Experian Rep. Did a 3-way call with Conn's and they did remove that unauthorized credit check from my files. When I called Jerry he never returned my calls. When I went to the Conn's store in Rio Rancho New Mexico, to make a payment Jerry refused to speak to US.

The Conn's Store Manager did not seem concerned about Jerry's actions. He said he was SORRY about my misunderstanding and that Jerry did in fact explain he was pulling a credit BUT that I was the one that was confused, Jerry did nothing wrong. But the Store Manager was NOT around nor did he hear what was said really. I guess folks at CONN'S think we're all stupid. We started getting phone calls from Conn's. They call and HANG up. When you call them back they DO NOT identify themselves nor whom they are. They say you are past due on your payment and how would we like to pay the past due payments. I asked that Conn's collection person first of all "Who are you and WHAT company are you calling for?" Well the CONN'S employee REFUSED to give me her name, so I also hung up on her. I called them several times and also hung up on them.

After 10 phone calls the Conn's Employee did give her name BUT NOT sure if that was her real name. While I was on the phone with Conn's they were calling my wife every 2 minutes and also calling my cell phone as well. I contacted the New Mexico Attorney Generals Offices, the New Mexico Consumer Affairs, submitted the phone records of our 3 phone numbers, I also recorded the phone conversations which is legal in MY State of New Mexico. I gave them NOTICE several times demanding the harassing phone calls STOP. I also emailed them and sent a Certified Letter to the Customer Resolutions of CONN'S DEMANDING these phone call Stop to all 3 phone numbers. But the other problem I had with Conn's was the insurance I submitted. The Proof Of Insurance even had my insurance agent email and mail the Proof of Insurance. I declined the Extended Insurance BUT Jerry still included the Extended warranty after the fact.

I was made aware 2 months after the purchase. I had to contact Customer Service In Texas many times to have the extended warranty removed and also had to re SUBMIT proof of Property Insurance several times. When we contacted CONN'S about the Insurance first they confirmed they did have Policy and proof. 3 weeks later when we called back Conn's said they never got proof of Insurance, even when my Insurance Agent called them to confirm resend Proof of Insurance. The folks at CONN'S insisted we never sent Proof of Insurance, even though Conn's claims they REMOVED additional warranty charges and the homeowners Insurance from my account the balance remains the same. Conn's will not speak nor respond to my many attempts to resolve this matter, and by the way we were never delinquent on any payments. Conn's has never apologized.

My written consumer complaints to the Attorney Generals and other Consumer Agencies, have gotten us some results, but the UPDATE Credits have yet to be resolved. I request a copy of credits and new balances for our accounts. That was 8 months ago. Have never received anything even when I pull up my Conn's accounts online there is still no change and accurate credits applied. So in New Mexico the Consumer can file a lawsuit REQUESTING NO ARBITRATION in writing proof of service delivery USA Certified mail, ETC, other guidelines required by the State of New Mexico, phone calls can be recorded. As a consumer when you call you are informed the phone call is RECORDED. As a consumer you also can record your conversations for future use such as this horrible experience we have had with CONN'S.

Future Lawsuit may be the only way forward, but I am willing to resolve these matters and have a satisfying resolution as a Consumer willing to put this matter behind us should Conn's decide to resolve this matter and do what is right and to our SATISFACTION. We will never purchase from CONN'S again. All I want is a statement from Conn's Accounting showing credits and proof Conn's removed extended warranty charges, and Insurance also deducted from balance, send PROOF of applied credits with accurate balances sent to ME by USA Mail. No more word of mouth or phone calls. I want the proof in writing US Mail.

They told me, MAYBE, I could get a credit but they weren't sure. So I called and got passed around and found out I could get the refund but I had to be approved. As if to say there's a chance I wouldn't get my money back or a new computer that I've spent 1200 on. I was then told it was only going to take 48 hours for it to come through. It's now been 3 days and I'm now being told 7-14 business days until I see any money in my account. I'm now starting out my semester with no computer. And the service line won't let me talk to anyone about them and have been less than helpful. I would recommend never buying from here, because they don't accommodate you like they make it out initially.

We had always been a loyal customer and for them to tell us that our zero interest expired a month prior to the year and not notified us is ridiculous. I will fight this till the end. I have proof that our pay off balance at the time we logged in to our accounts proves what our remainder balance was and what we paid. I will not give them more money. This company is a ripoff.

Around 2015, I sat in my recliner & it would not recline. I immediately called Conn's salesman Bryan in Lake Worth at 2024 and asked him what I needed to do. He told me to call the delivery number back immediately and let them know. I called the delivery office at 2026 & reported that the recliner did not recline and explained that we did not try it before the delivery drivers left. A ticket was written up and I was told they someone would contact me as to when the delivery team can come back out and check it or replace it. Was given ticket #**.

8/11/16 - I called Bryan the salesman to complain that I had not heard from him so he told me to try to contact the delivery office again (972-225-9970) and to also call 877-358-1252. I called the delivery number, prompted to put in ticket number which gave me to the service department. After 20 minutes of being on hold, the call was answered by Sabrina in Service. I explained the situation & was told that since I called within 24 hours of delivery that it was a delivery issue, so she transferred me to delivery. After about 5 minutes the call was answered by Tasha, who told it was not a delivery issue, it was a service issue & she would transfer me back.

By this time I was extremely irritated. I had been on the phone 35 minutes with no resolution. I called 877-358-1252 and talked with Jessican and was given a new ticket number of ** & was told that the issue would be elevated and someone would call me back. I called Bryan again, who told me that when he got to work the next day which was around noon, he would talk with his manager and see if they can get something done on their end.

By 1600, I still had not heard from anyone, so I called delivery (Chris) & asked to speak to a supervisor. I was then passed to Porche, who was extremely rude. She told me I had to talk to service, so she passed me off to Lessy (Libby) in service. After another 30 minutes of still no resolution, Lessy (libby) asked if she could place me on hold. After about 5 minutes, the call was disconnected. I then called the salesman Bryan, let him know what had occurred and that I had better get resolution. He passed me to his manager Matt, who told me NOT to call delivery or service again, that he would try to get something done on his end. This store has been really nice, it is the delivery and service department that is exhibited unacceptable service in resolving this issue.

My partner and I went home, got the pickup truck, and proceeded to go to the distribution center 30 miles away. We had parked so that the mattresses could be easily loaded, brought the paperwork inside and waited for the mattress to be brought out. We waited 2.5 hours in 100 degree weather (Texas). We had people constantly coming out to tell us it was being pulled. After all this time, a person came out and informed us that they did not have the mattress and blamed the sales staff stating that they are not supposed to sell an item if only one is listed in stock. That is a sad statement about your inventory system. Upon leaving I called my sales person and told them to cancel the order, (the entire order).

Then on Monday I received an email about my order placed on Sunday (the day before). I contacted corporate to make certain that they had this order cancelled. I was informed by the person at corporate (after being on hold for over 40 minutes at work), that the whole thing was being delivered today. I called my partner who had to leave work to go home and wait for the delivery. I scheduled the delivery for Friday as my partner does not work on Friday. After he left for home I received a call back from corporate stating that there was no delivery going to the house. There goes a day's wages. At that point I was so irritated that I asked to speak with a manager. I feel that it is inappropriate to carry on with a customer support representative if I might get upset. It is not fair to them. I was told that her manager was at lunch and he would call upon his return. He never did return my call.

The reason that I wanted the adjustable mattress is because earlier this year I found out about a heart problem. I have congested heart failure and because of this I have fluid around my heart. I have not been able to sleep in a bed for over 8 months now. This is because I need to sleep with my head slightly elevated or I cant breathe. This bed was going to get me back in the bedroom. I have purchased several items from your company with no problems but this I do not understand. Has there been a change in management that approves of this type of behavior? Is this considered acceptable? To treat the customer in this fashion?

The mattress after 2 years is not holding up. Other issues I have had include payments not being posted on time by customer service assistance, late payment fees due to their inability to process payments properly, and a lack of professionalism and understanding by company representatives when trying to resolve issues. This company will give you the runaround - even when they make mistakes, they take no responsibility whatsoever. The complaints listed are my personal experiences and opinions about this company and I would never ever purchase a product from Conn's again.

When I got to the store she said, "I wish they would've asked which store you were going to so they could send the ticket" because we had to call Service again and sit on hold until someone answered once again. I was not happy having to give them my brand new laptop out of the box and only turning it on twice, no scratches, nothing! Now it's been in Service for 2 weeks and the only phone call I received was 9 days ago telling me they were ordering a memory board and it should be here by the end of the week, first of the week at the latest and now it's the end of the second week and no contact.

This laptop is not cheap, around $1500 and they expect me to continue to make payments on what's probably going to end up being a refurbished laptop by the time I get it back!!! I didn't want refurbished I wanted brand new! I'm using this for school, which starts in a couple of weeks, and now I will be paranoid and backing everything up constantly. I do not feel comfortable anymore with this laptop. I mentioned cancelling the contract and I was informed in a rude way, "You can't cancel the contract"! They expect you to continue making payments on something you didn't even have for a month! You can even return a car in the first 30 days but you can't get a replacement or cancel their contract??? It's just common courtesy to help your customers especially if you want them to come back!! Looks like I might have to call an attorney!

I called two weeks later and they said it was not approved because we asked for the stairs to be put on the other side??? The bed comes with the stairs to the top bunk on left or right... so why them putting it together wrong is our fault? I never leave reviews but this place is just awful. Even in the store the bed was listed as a different price in the computer than it was on the floor model and they wouldn't honor the price!! Conn's for sure. They named their store well.

I've been waiting nearly a month for the rack and was told that it should only take 3 days or so for delivery. Here I am still without a dryer having to leave my apartment to go dry clothes in 100 degree + weather in Texas with a three year old. I'm LIVID right now! I will never use them again. Art the store manager is handling the order for the stackable rack and sucks at customer service. No one knows what the hell is going on there. By far the worst store in San Antonio (Eisenhauer @ I35). I was told that the rack will be delivered today 7/26/16 and no one ever showed up or called. Spent the entire day at home for nothing!!! Won't ever use them again. And would NOT RECOMMEND ANYONE GOING THERE!!!