Conn's Appliances Reviews

That is what I call harassment in my book but they still haven't even fixed the issue with the product that they sold you. SHAME on you Conn's. I will consult with my lawyer to have this contract made null and void. You can pick up your couch and love seat and reimburse me all payments made by me. I should have gone to Rooms To Go, got a product that wasn't defective for 1/2 the price I paid. SHAME ON YOU CONN'S. Saying you're sorry doesn't cut it anymore.

We wanted to purchase a service agreement and was refused to as the icemaker was not working and needed to be repaired at our expense first. This was plainly proof that Conn's cannot be trusted to stand by their merchandise and does not care about customer satisfaction. I strongly recommend you going to Sears for your purchases as they have always stood by their products. I will never again step into a Conn's store no matter how good the sale because they are plain and simply crooks.

After no return call, I called again and was told I was scheduled for Oct. 21. I explained, again, that was not an option. I ask again to speak to a supervisor. I was told that was not possible. After I told them I would report them for refusing to let to talk to them I was transferred to Rita. She gave me the same story (computer). She then sent a ticket to the resolutions department. I then call the store I purchased the freezer from. The manager told me if I had purchased the extended warranty Conn's would have already fixed or replaced it. When I questioned this because it was still under warranty he said, "But that is the manufacture warranty" (either way it's still Conn's service).

The resolutions department called and this was their solution-- Reschedule my appointment for Friday (again impossible) and a $50 credit. That does not even cover the pay my husband lost today. If this doesn't work then I can reschedule at a later date they said. I ask to speak to a supervisor and was told NO. I WILL NEVER PURCHASE FROM THIS COMPANY AGAIN. This company does NOT care about the customer after the sale. Once they have your money you are history to them.

I want to explain in detail Conn's failure: 1. This were my second service appointment for the same issue on the same product. 2. Conn's service department says they don't give appointment time or a window on when the tech will show up so you have to just at home all day and the tech will call when they on their way. 3. I called Conn's service department at 3:21 pm the same day to let them know that I have not heard from anyone. I was they know about my appointment and they contact the tech and he will be there that day so stay there. About 7:30 pm to 8 pm I gave up. I finally called the store where I bought the product and they tried to called service to help take care of the customer. Nothing. Service did not answer them. What else can I do?

I filed a complaint with Conn's Customer Relation Department letting know the situation and that everything. I take off work. I am losing money. I am losing $300.00 a day. My time is just important the theirs. I explained to them in a report that Conn's care about their customer and to not even called to fixed the problem is a concern. I offer a solution to fixed your customer problem: either give a gift card or replaced the product with a new one like other competitor stores does. When I did talk to someone from Conn's Customer Relations Department she started making sound like it's my fault and started yelling on the telephone. I asked to talk the supervisor or Rita who contact by email to call her. I was told that I will not be talking with anybody else in this department and I will just have to deal with service if you want the product fixed!!!

I explained to her how I feel that Conn's is willing to sell you a product and a warranty but fixed It. Also, I explain that I didn't know this how Conn's operate and that I would rather pay more money for a product in order to get better service and Customer Satisfaction!!! So, I will cancel my credit with Conn's. Called someone else to fixed their product or buy a new one from a Company who honor their agreement and stand by their Customer and product. This Company are thieves!!!

The technician went home and he said that it was a manufacture issue and that the chairs had to be fixed by re-upholster the whole thing, because even the clips were wrong. He said that I will receive a call to set up the service. Today, 10/5/2016, Conn's called me and said that I do not have an extended warranty, that the manufacture warranty, does not cover issues with the upholstery, and when I inquire to return the furniture that they will report that to the credit because I did not comply with the agreement! WHAT ABOUT THEIR PART OF THE AGREEMENT? THEY SOLD ME A SET OF TRASH for $3,300!!! This store is a SCAM! Also they told me TODAY, that is I have a home insurance, I should not have the insurance that they offer. So they include the insurance that I don't need, but exclude the extended warranty which is what I asked for!!! PLEASE NEVER GET ANYTHING AT CONN'S!!! NEVER EVER!!!

Now, I was wrong for not reading the contract and believed the salesperson so I did sign it, but I also have 3 recorded conversations now with the salesperson with her admitting I didn't have to pay any interest for the 2 years. This is not the first lie this company told me. They can't keep salesmen or managers. Every time you go into Conn's to make a payment, there are different employees.

This company only puts Conn's stores in low income (usually mostly **) neighborhoods knowing they can stick it to you. They look for people with bad credit. Here is a for instance. If a TV at Best Buy cost you let's say $600, then at Conn's that exact TV is usually $200 or more than the one at Best Buy and other stores.

I have over 60 peoples names that have been lied to by Conn's. I have passed out over 50,000 fliers at my expense telling people in the Memphis area what they did to me and not to shop at Conn's. I have met 3 different ladies in person crying their eyes out because what Conn's did to them. Go to hhGregg. At least they won't lie and the prices are cheaper and they can get you the same financing. I will continue to pass out fliers and I will do it until it makes a big financial dent in Conn's profits. Please do not shop at Conn's.

Finally parts came in. The tech installed 9-13-16. Didn't notice any change. In about 1hr later it completely quit working, called tech back, didn't return our call so we called the next day. He said he would write it off so we could get a replacement. We took it out for Conn's to pick up, left it outside, we assumed they had picked it up. We were busy with a dying relative so we were not at home most of the time. When we did not hear from tech we called him back. He said Conn's didn't let him write it off that he had to try again to fix it. We said no that we were tired of dealing with it that we wanted it replaced. As of yet have not gotten anywhere, no food, no refrigerator.

The delivery was scheduled Sunday afternoon, and he promised to call me before the delivery. That did not happen. The $1299 washer and dryers were delivered to our residence. I called him that day and he said he was working on it. I asked him if I needed to come in and sign a new contract and his response was no, that he would just adjust the price. Then I asked him do I have room for pedestals in my line of credit since the price is being adjust and he said yes. That he would have the 2 pedestals delivered but there would be a delivery charge. I said that was fine. A week later never heard from Conn's. I called and spoke to a Peter who was the manager of Ops and he said he would call Mike to ask him what's the status of my account and Peter would call me back. That never happened. I called Peter again on Saturday Sept 17, and Mike was with a customer and that he would have Mike call me back. That did not happen.

This morning we went to Conn's and spoke to Jeff the store manager. Jeff refused to call Mike today to help rectify the problem because it is his day off. Jeff also made a statement that we left the store with false hope that day that the washer and dryer would go on sale. I corrected him and said it is not false hope, and that we were totally fine purchasing the $699 red washer and dryer. Jeff basically made it sound like we should've known better and that if we wanted to cancel the whole contract there is a restocking fee. I advised him I refused to pay that because I was mislead by his sales person. The biggest problem is that Jeff was nowhere concerned about customer service and there is no way around waiving the restocking fee. At the time this was happening there was another customer paying her bill and she also mentioned they have bad customer service and agree with me they were rude.

All was fine with us and Conn's until we met Jeff. We would of just had them take the $1299 washer and dryer and give us the $699 ones. And if the price cannot be adjusted we would like to cancel the contract with no restocking fee for 2 reasons. 1) poor customer service; 2) misguided from the sales manager. Today Conn's manager really gave us the worst experience ever. My husband has to even tell him, "be careful what you say". The manager called us gullible.

On the website it clearly states that I must go through my local dealer for repairs and that the frame is guaranteed for life. When I went to Conn's to get assistance I was told that "I came to a police station and what I really need is a Fire station." He went on further telling me they just sell the items... "If I want to talk to the fire station they are in Texas". When I showed him the pictures and described the Manufacturer website requirements he stated "We don't communicate with them."

He left and went to Home Depot and took a picture of the refrigerator with the sales price but said since it was not in their paper, he could not match the price. What a rip off, if you as the manager went to the store to see the exact same item and saw the price difference then why can't you honor the price match? Do not shop at Conn's as they are a complete rip-off and their advertisement is completely FALSE. They had an advertisement about 5 years no interest but when I inquired about that they told me the refrigerator did not qualify for that. Please beware when shopping here.

The following day I set the unit up with help from family. I turned the unit on and after several hours the room was not cooled at all. The unit was blowing cold air and would cycle through with the air conditioner running, but would continue to run the fan motor which blew out warm air. I consulted the owners manual, but there was nothing there about the fan motor.

On Monday, 6/27/16 I called the salesman (Rusty) and explained the problem and referred me to another number which was supposed to be a product support. I called and they could not help. I called Rusty back and told him the help line was no help. He said he would talk to his manager and call me back. He never called. I called him again on 6/29/16 and left a message with no reply. Over the next week I called several more times and left messages with no replies. I then sent messages to Conn's through their website and waited for replies that again I never received.

On 7/20/16 I called the local Conn's and spoke with the manager, Josh and explained the situation. He said he would look into and call me back later that same day or at the latest, the next morning. I never got a return call. I called again on 7/25/16 and asked for Josh and was told he was out for the next week. This person identified their self as a manager and I explain again what was going on. He was extremely rude and told me there were no return on A/C units period. I explained that I was misled by Rusty and pushed into a unit $200 more than the one I wanted and it does not do what I want it to do. He said it's company policy and there are no returns or exchanges. This unit runs constantly and never shuts off. It is not energy efficient like I told.

My initial complaint was to the BBB and my complaint was responded to by Ms. Dyeiosha ** (Conn's Customer Relations Department) who stated there were no returns on A/C units and Conn's return policy on A/C units is posted all over the store. I decided to investigate that statement. I went into the Conn's location where I purchased the unit and video taped the entire time. Upon walking into the store the first signs you see are two free standing signs just inside the doors that offer the ”Yes” money financing. I continued over to the area where the air conditioners are at and there are no signs whatsoever regarding a return policy. Upon leaving I was met by Rusty (salesman who sold me the unit) who acted as if he had no idea of my complaint or the home office being involved in my complaint. (Conversation was also video taped.)

Upon walking out of the store the two signs I saw when I came in had the return policy listed on the back side of it. These signs are about 14” x 20” and are by the doors and can only be seen on the way “OUT” of the store. The desks where the sales are completed are located in the middle of the store and there are no noticeable signs regarding the return policy nor are there any signs at the customer service desk. Ms. ** also stated that I received a copy of Conn's return policy. I have read my entire contract and supporting documents and there is no return policy.

Ms. ** has suggested that I pack up this very large and heavy A/C unit and bring it to the store where I purchased for a technician to check out to see if it is working properly, however she has already stated in an earlier response that it was ”working as designed.” I am totally disabled and it is not possible for me to move this unit by myself. My effort to transport this unit back to the store would not only be very difficult, but a complete waste of time since Conn's has no intention on doing anything for me.

I have researched the return policies on HHGregg, Lowe's, Best Buy, and several other major appliance stores and their return policy allows for returns on almost anything within certain time restrictions. If you want to make any kind of major purchase, shop one of these stores, Conn's has the worst customer service I have ever seen out of a chain store.

The issue I am having is the washer only 20 days old and having major problems like this. I requested a new washer and was told NO. I immediately left and went to store and ask to speak to my salesman and the manager and once again was told NO. I left store and called Customer Service and was told NO again. I am the only one who thinks having a washer 20 days and using 10 to 15 times and it stop working. The issue that pisses me off is I wanted a cheaper washer and let sales talk me into the expensive one. I see where this got me.

If you have the chance to spend a few hundred dollars more get your appliances at Sears or anywhere else. You pay several hundred dollars on warranty at Conn's but takes 4 to 6 weeks to fix it. This is not the first horrible experience I had with Conn's warranty. I had a TV go out and it took roughly 5 weeks to fix as they could not order the right part. My sign not to buy from Conn's anymore.

I appealed for consideration of all the driving back and forth, and asked to have the warehouse deliver a chair to the store, and we could make an exchange there. I was told no, as I did not pay the 79.99 delivery charge there would be no consideration to do so. I am very disappointed in the lack of customer care that this store was not capable of providing. It was as though they have memorized a script and are not capable of making an independent decision, or to think at all about the situation. Instead the onus was put back on me, the customer.

Monday, August 22nd I called Conn's Customer Support. The representative I spoke with first also was only able to recite the same script: "Since you did not pay for delivery or warranty you are responsible for taking the defective product back to the warehouse, where possibly they will make an exchange for you, as you did not buy the warranty." At this frustrating point, I asked to speak with a person who would think/listen, take a personal interest, and not just recite a memorized script.

Conn's supervisor Annie ** answered my call. I asked if she had been filled in on my complaint. She confirmed and then I was told that a request had been filed. To my surprise, the prior unhelpful Conn's Customer Support representative had requested that a new chair be delivered to my home, waiting approval/denial. I would be notified 24-48 hours of a decision. Why did it take escalating to her superior to get this action?

So, a week later I still have not heard from anyone at "Cons." During the week I wrote 3 emails to the Customer Helpdesk staff...still nothing. Today I looked online at my status to see that my request was deemed closed. I called the 800 # and learned that leadership had concluded that policy must be followed, and therefore, I would have to go back to the store, get a new invoice, and go back to the warehouse for an exchange. Nope, not wasting my time!

I WILL NEVER SHOP AT "CONS" AGAIN. I am very disappointed at leadership for the decision made on my very simple request. Not only did a manager or supervisor never call to discuss my problem, I learned that my request was deemed closed by checking status online. Poor customer service from the top of "Cons" to the bottom. Conn's you may now consider this customer complaint closed!

After 5 minutes my wife gets a call from the Credit alert asking if we had applied for credit at Conn's. We said NO and explained to Credit Alert Folks we had not applied for Credit and that we were at the Conn's store and that Jerry the Conn's sales rep informed me he needed my SS# to look up my Conn's account. Never informed us about doing a credit check just looking up our Conn's account. So as we approached Jerry asked him about pulling our credit reports he said he did NOT, but he had no clue we were on the phone with the Credit Fraud Alert. The person that called was listening to Jerry denying he had indeed pulled a credit report without OUR consent & knowledge, so my wife gave Jerry the phone unaware whom was on the other end.

When she identified herself his expression, he knew he got BUSTED telling us a lie, so Jerry walked away, went to the other desk, got on the phone, called somebody because within 1 minute I got a phone call from Conn's Credit department telling us we had consented to a Credit Inquiry which I denied. I explained to the Conn's credit rep Jerry simply stated he needed my SS# to look up my Conn's account, the Conn's Credit Department was contacted by Experian and while we were still inside the store with Experian customer service disputes it was a three-way call, we explained to the Experian, Equifax, that we NEVER gave CONN'S nor Jerry the permissions to pull up our Credit Files, SO once Conn's agreed to REMOVE the Credit Inquiries from our files, Jerry continued to deny he pulled our credit, the store manager did nothing.

The very next day we get a phone call from Conn's delivery informing us they would be delivering the Washer & Dryer we looked at the day before. We never signed nothing, never agreed to anything, so I called Jerry the Conn's sales rep, informed him about the call. Jerry set up the purchase & delivery date. He had the nerve to LIE about the reasons he needed my SS# even though this liar still wrote up a false contract and went as far to have a delivery date. 1 month later as I looked up my credit file there it was again another Credit Inquiry from Conn's Experian Rep. Did a 3-way call with Conn's and they did remove that unauthorized credit check from my files. When I called Jerry he never returned my calls. When I went to the Conn's store in Rio Rancho New Mexico, to make a payment Jerry refused to speak to US.

The Conn's Store Manager did not seem concerned about Jerry's actions. He said he was SORRY about my misunderstanding and that Jerry did in fact explain he was pulling a credit BUT that I was the one that was confused, Jerry did nothing wrong. But the Store Manager was NOT around nor did he hear what was said really. I guess folks at CONN'S think we're all stupid. We started getting phone calls from Conn's. They call and HANG up. When you call them back they DO NOT identify themselves nor whom they are. They say you are past due on your payment and how would we like to pay the past due payments. I asked that Conn's collection person first of all "Who are you and WHAT company are you calling for?" Well the CONN'S employee REFUSED to give me her name, so I also hung up on her. I called them several times and also hung up on them.

After 10 phone calls the Conn's Employee did give her name BUT NOT sure if that was her real name. While I was on the phone with Conn's they were calling my wife every 2 minutes and also calling my cell phone as well. I contacted the New Mexico Attorney Generals Offices, the New Mexico Consumer Affairs, submitted the phone records of our 3 phone numbers, I also recorded the phone conversations which is legal in MY State of New Mexico. I gave them NOTICE several times demanding the harassing phone calls STOP. I also emailed them and sent a Certified Letter to the Customer Resolutions of CONN'S DEMANDING these phone call Stop to all 3 phone numbers. But the other problem I had with Conn's was the insurance I submitted. The Proof Of Insurance even had my insurance agent email and mail the Proof of Insurance. I declined the Extended Insurance BUT Jerry still included the Extended warranty after the fact.

I was made aware 2 months after the purchase. I had to contact Customer Service In Texas many times to have the extended warranty removed and also had to re SUBMIT proof of Property Insurance several times. When we contacted CONN'S about the Insurance first they confirmed they did have Policy and proof. 3 weeks later when we called back Conn's said they never got proof of Insurance, even when my Insurance Agent called them to confirm resend Proof of Insurance. The folks at CONN'S insisted we never sent Proof of Insurance, even though Conn's claims they REMOVED additional warranty charges and the homeowners Insurance from my account the balance remains the same. Conn's will not speak nor respond to my many attempts to resolve this matter, and by the way we were never delinquent on any payments. Conn's has never apologized.

My written consumer complaints to the Attorney Generals and other Consumer Agencies, have gotten us some results, but the UPDATE Credits have yet to be resolved. I request a copy of credits and new balances for our accounts. That was 8 months ago. Have never received anything even when I pull up my Conn's accounts online there is still no change and accurate credits applied. So in New Mexico the Consumer can file a lawsuit REQUESTING NO ARBITRATION in writing proof of service delivery USA Certified mail, ETC, other guidelines required by the State of New Mexico, phone calls can be recorded. As a consumer when you call you are informed the phone call is RECORDED. As a consumer you also can record your conversations for future use such as this horrible experience we have had with CONN'S.

Future Lawsuit may be the only way forward, but I am willing to resolve these matters and have a satisfying resolution as a Consumer willing to put this matter behind us should Conn's decide to resolve this matter and do what is right and to our SATISFACTION. We will never purchase from CONN'S again. All I want is a statement from Conn's Accounting showing credits and proof Conn's removed extended warranty charges, and Insurance also deducted from balance, send PROOF of applied credits with accurate balances sent to ME by USA Mail. No more word of mouth or phone calls. I want the proof in writing US Mail.

They told me, MAYBE, I could get a credit but they weren't sure. So I called and got passed around and found out I could get the refund but I had to be approved. As if to say there's a chance I wouldn't get my money back or a new computer that I've spent 1200 on. I was then told it was only going to take 48 hours for it to come through. It's now been 3 days and I'm now being told 7-14 business days until I see any money in my account. I'm now starting out my semester with no computer. And the service line won't let me talk to anyone about them and have been less than helpful. I would recommend never buying from here, because they don't accommodate you like they make it out initially.

We had always been a loyal customer and for them to tell us that our zero interest expired a month prior to the year and not notified us is ridiculous. I will fight this till the end. I have proof that our pay off balance at the time we logged in to our accounts proves what our remainder balance was and what we paid. I will not give them more money. This company is a ripoff.

Around 2015, I sat in my recliner & it would not recline. I immediately called Conn's salesman Bryan in Lake Worth at 2024 and asked him what I needed to do. He told me to call the delivery number back immediately and let them know. I called the delivery office at 2026 & reported that the recliner did not recline and explained that we did not try it before the delivery drivers left. A ticket was written up and I was told they someone would contact me as to when the delivery team can come back out and check it or replace it. Was given ticket #**.

8/11/16 - I called Bryan the salesman to complain that I had not heard from him so he told me to try to contact the delivery office again (972-225-9970) and to also call 877-358-1252. I called the delivery number, prompted to put in ticket number which gave me to the service department. After 20 minutes of being on hold, the call was answered by Sabrina in Service. I explained the situation & was told that since I called within 24 hours of delivery that it was a delivery issue, so she transferred me to delivery. After about 5 minutes the call was answered by Tasha, who told it was not a delivery issue, it was a service issue & she would transfer me back.

By this time I was extremely irritated. I had been on the phone 35 minutes with no resolution. I called 877-358-1252 and talked with Jessican and was given a new ticket number of ** & was told that the issue would be elevated and someone would call me back. I called Bryan again, who told me that when he got to work the next day which was around noon, he would talk with his manager and see if they can get something done on their end.

By 1600, I still had not heard from anyone, so I called delivery (Chris) & asked to speak to a supervisor. I was then passed to Porche, who was extremely rude. She told me I had to talk to service, so she passed me off to Lessy (Libby) in service. After another 30 minutes of still no resolution, Lessy (libby) asked if she could place me on hold. After about 5 minutes, the call was disconnected. I then called the salesman Bryan, let him know what had occurred and that I had better get resolution. He passed me to his manager Matt, who told me NOT to call delivery or service again, that he would try to get something done on his end. This store has been really nice, it is the delivery and service department that is exhibited unacceptable service in resolving this issue.

My partner and I went home, got the pickup truck, and proceeded to go to the distribution center 30 miles away. We had parked so that the mattresses could be easily loaded, brought the paperwork inside and waited for the mattress to be brought out. We waited 2.5 hours in 100 degree weather (Texas). We had people constantly coming out to tell us it was being pulled. After all this time, a person came out and informed us that they did not have the mattress and blamed the sales staff stating that they are not supposed to sell an item if only one is listed in stock. That is a sad statement about your inventory system. Upon leaving I called my sales person and told them to cancel the order, (the entire order).

Then on Monday I received an email about my order placed on Sunday (the day before). I contacted corporate to make certain that they had this order cancelled. I was informed by the person at corporate (after being on hold for over 40 minutes at work), that the whole thing was being delivered today. I called my partner who had to leave work to go home and wait for the delivery. I scheduled the delivery for Friday as my partner does not work on Friday. After he left for home I received a call back from corporate stating that there was no delivery going to the house. There goes a day's wages. At that point I was so irritated that I asked to speak with a manager. I feel that it is inappropriate to carry on with a customer support representative if I might get upset. It is not fair to them. I was told that her manager was at lunch and he would call upon his return. He never did return my call.

The reason that I wanted the adjustable mattress is because earlier this year I found out about a heart problem. I have congested heart failure and because of this I have fluid around my heart. I have not been able to sleep in a bed for over 8 months now. This is because I need to sleep with my head slightly elevated or I cant breathe. This bed was going to get me back in the bedroom. I have purchased several items from your company with no problems but this I do not understand. Has there been a change in management that approves of this type of behavior? Is this considered acceptable? To treat the customer in this fashion?

The mattress after 2 years is not holding up. Other issues I have had include payments not being posted on time by customer service assistance, late payment fees due to their inability to process payments properly, and a lack of professionalism and understanding by company representatives when trying to resolve issues. This company will give you the runaround - even when they make mistakes, they take no responsibility whatsoever. The complaints listed are my personal experiences and opinions about this company and I would never ever purchase a product from Conn's again.

When I got to the store she said, "I wish they would've asked which store you were going to so they could send the ticket" because we had to call Service again and sit on hold until someone answered once again. I was not happy having to give them my brand new laptop out of the box and only turning it on twice, no scratches, nothing! Now it's been in Service for 2 weeks and the only phone call I received was 9 days ago telling me they were ordering a memory board and it should be here by the end of the week, first of the week at the latest and now it's the end of the second week and no contact.

This laptop is not cheap, around $1500 and they expect me to continue to make payments on what's probably going to end up being a refurbished laptop by the time I get it back!!! I didn't want refurbished I wanted brand new! I'm using this for school, which starts in a couple of weeks, and now I will be paranoid and backing everything up constantly. I do not feel comfortable anymore with this laptop. I mentioned cancelling the contract and I was informed in a rude way, "You can't cancel the contract"! They expect you to continue making payments on something you didn't even have for a month! You can even return a car in the first 30 days but you can't get a replacement or cancel their contract??? It's just common courtesy to help your customers especially if you want them to come back!! Looks like I might have to call an attorney!

I called two weeks later and they said it was not approved because we asked for the stairs to be put on the other side??? The bed comes with the stairs to the top bunk on left or right... so why them putting it together wrong is our fault? I never leave reviews but this place is just awful. Even in the store the bed was listed as a different price in the computer than it was on the floor model and they wouldn't honor the price!! Conn's for sure. They named their store well.

I've been waiting nearly a month for the rack and was told that it should only take 3 days or so for delivery. Here I am still without a dryer having to leave my apartment to go dry clothes in 100 degree + weather in Texas with a three year old. I'm LIVID right now! I will never use them again. Art the store manager is handling the order for the stackable rack and sucks at customer service. No one knows what the hell is going on there. By far the worst store in San Antonio (Eisenhauer @ I35). I was told that the rack will be delivered today 7/26/16 and no one ever showed up or called. Spent the entire day at home for nothing!!! Won't ever use them again. And would NOT RECOMMEND ANYONE GOING THERE!!!

However, we made large payments over the next few months (less than 6 months, actually) until we knew that there was only a small amount left on the original purchase. My husband called Conn's and asked what our payoff balance was. He was quoted $377. He paid, and it cleared our bank within a few days. He called back and asked the balance to make sure it was paid off, and they assured him it was paid and our balance was ZERO. Perfect.

Fast forward to over a year later. Suddenly, with no letters, no notification in writing whatsoever, I am getting between 10 and 20 calls a day saying that we are past due on our payments. What? My husband called to ask our balance and was told we owe Conn's over $1400. Worried that somebody stole our information, he asked about purchases. None. What is this, then? EVERY TIME he speaks to them, he explains about calling to get the payoff balance. EVERY TIME, they say that yes, THEY SEE WHERE HE WAS QUOTED THAT ON THEIR RECORDS, and they'll look into it. They sent a paper with payment history that supports our statement! It stated we paid $11 over the purchase amount within a few months of the purchase date. He has been on the phone for hours about this.

The most frustrating part? He will hang up with one person who says they will send it to research, and within 2 MINUTES - another Conn's call. Same story on repeat. They'll research it. Finally, a gentleman discovered that we owe insurance on the appliances. It was $60-ish. Although my husband was told $377 payoff and was also quoted as zero balance after paying said amount, Conn's piled on over $1300 worth of interest charges because of this unpaid insurance. What? Why wasn't this listed on the balance when we called for payoff? Odd that this $60 is not listed on our purchase record nor as a balance on our appliances in the letter they sent us... Is this legal? On top of this deceptive practice, we are being badgered by the numerous calls. At first, I answered each one. After repeating the same story to people who say they will look into it, but are of no help, I finally quit answering the phone more than once a day.

Then they asked if I was willing to make 2 payments on the 20th in the same account online. I agreed to the 2 payments in the same account. The next month I went to pay and was told it had not been "approved" after I was already told it was. I then told them I was finished with the runaround and wanted to end this deal and they threatened my credit and told me the "manager" was in a meeting. Hmm he wasn't before the 30 days time span. I have yet to receive a callback and I am filing a complaint with the BBB.

I've talked to Conn's in Texas explaining all of this and requested them to stop annoying (robot calls) asking me to call Conn's over the lousy $175.00 I fell behind! Calls to my telephone every 2 hours! Everyday! They said they would give me a break with that nonsense too, AND it continues! Conn's does not keep their word. (Horrible Business Practices,and tactics.) I thought anything would be better than Rent-A-Center (who I left for these Connartist.) BAD MOVE! I've had nothing but headaches, lies, and disrespectful customer service, in my short time of dealing with this company! I should have "googled" Conn's Customer reviews before I decided to give them my business! Horrible record! So many complaints! I SEE WHY! Buyer beware!

Now 2016 I was going to make my last payment. It comes up to show there is no $75 credit! The manager that was working in 2014 is no longer there and didn't send off the credit redemption to accounting! So luckily I have a receipt! But I've been fighting since May till this day with customer service for them to approve it! My table was damage and I took it since they were going to give me my credit! But it was all a lie!

I've been dealing with a manager named India of customer service and she hasn't done anything to help me! This is a poor customer service conn's have and I am very upset and frustrated that I have to be fighting with them since May. I have even faxed them the receipt I have for proof like they have requested and still nothing it's being done! I will NEVER SHOP at CONN'S again!!! So be careful people if y'all get damaged stuffs from them because they won't give you the credit you deserve! I hope this message gets to human resource!

The manager, Andrew, then created a work order and told me that it would be about 3 to 5 business days. That Friday, 6/17, I contacted customer service and they told me that they just received the laptop at their facility that day. It was 5 days prior that I had left it at the store. I texted my initial rep, Jose to get his help, but he has his hands tied as well. He has called customer service as well and they don't have much answers. Last week they told him that it would be at the store on Friday and it never came in. Yesterday, 06/27, I called customer service again and they said that they received the part last week and a tech will call me with expected date of arrival. The rep has not made any contact with me at all. They don't have an answer for me. I don't have a laptop and it has exceeded two weeks now. I will never purchase from them again. I am considering taking legal action. They live up to their name, that is for sure!

I told them to just pick up the table, "I don't want it." They said if they pick it up they have to take everything back and sell it at auction and if they don't get the full amount they will put the rest on my credit report. That's bull. They said they don't sell used furniture and I know that's not true because there was used furniture in the store. So my advice to anyone don't go to Conn's. I would have been better off going to Aarons or rent a center. Conn's is overpriced and lie. They don't tell you everything before you sign the contract because a table and chairs and a bench should not fall apart a week later.

They should've had records showing we did pay them off completely between those years. Conn's is a very bad business from what I have observed, especially my husband who worked there and they don't treat their employees fairly and the business practices are a joke for they don't do their jobs correctly. No wonder they are "Conn's" for a reason, the name speaks itself.

We have $600 estimated left to pay on the refrigerator. Oh, and by the way, the refrigerator came back on, so guess it wasn't what he cited as the issue. It still goes on and off for a day or two at a time. We used last month's money to buy a little food between paydays. We haven't really been able to catch up from the meat loss in our freezer. Those 8 days we went without a refrigerator with Conn's dragging their ass about communicating to us the problem with it or whether it was going to repaired or not. So you will get the $69.00 before the month is over. We will be so glad to be finished with Conn's. Your business surely holds up to its name Conn's. We were so Conned by you! You act like we are months behind on payments, damn!

It was such a horrible, stressful experience! Since my husband was on the contract the manager would not let me handle so we had to go back and deal with this mess after it was their fault! What a waste of time, gas & energy!!! I have a medical condition and can't be dealing with this stress and I will never do business with Conn's again!! I must say, I went to Best Buy, found a cheaper refrigerator, delivered as promised, no hassle and very professional and was treated like a customer!! Props to Best Buy!! I called for the District Manager to call me back and never received a phone call so I hope my review helps others when you are looking for something!! Conn's is thumbs down!! They are a bunch of Conn's in my book!

Surprisingly, they did call and we demanded our delivery charge credited back to us ($149.00 for "next day delivery"), but they would only credit us back $50. We are still without or merchandise but have a nice monthly bill coming up. As of this point they have refused to cancel the order. The rating of stars this site offers for grading is misleading as you must give at least 1 star. Truth be told. I wouldn't give Conn's anything more than a half a star. Their customer service is the worst I've ever seen and in business you do what you say you'll do or that company eats the money and should be more concerned in customer satisfaction rather than a sale. Do yourself a favor and go on to one of the many other furniture and electronics stores. You may not know what their after sale customer service is, but I guarantee it's better than Conn's.

Two weeks gone by and I am still getting phone calls that they are calling to help get me back on track because of my missed payment. I just don't know what else to do; my credit score went down 35 points, due to Conn's reporting I missed a payment. Those customer service reps have no idea what they are doing; no one at Conn's is able to read, comprehend or speak on the phone. After their error they still take no responsibility for their mistakes and keep hurting the customer’s credit. Every time I request to speak to someone in higher position, there is no one higher and everything has to go through their "offline department", in which only they are able to email and communicate with.

Today May 16, I spoke to a manager that stated nothing has been done to correct "misapplied payment" – a nice way to call their error, and that she would escalate this situation to the correct person, but still there will be no way to follow up to assure it has been corrected. I will not do business with a company that does not have any regards or morals for their customers. I will finish paying this ridiculous financing amount and will not do business with Conn's again.

The manufacturer told me they shouldn't have turn it into a entertainment center. They did tell me they will send some parts but it has been 3 months now and I have not received the parts. When I call Conn's they tell me the same thing that the repair department cannot repair the fireplaces and again I have to call the manufactory. It has been 10 months now. I told them that I would do a voluntarily Returned. They told me if I do this it will go on my credit. So who protect the consumer from Conn's? They are complete Crooks.

I told them that it's not my fault that they don't keep good records and that they should not be harassing me because someone there is not keeping good records and their department. They all need to get anything together and take proper records and not harass me. I paid my balance off and for this lady told me that she would mark this down and that they would not call me again. Something needs to be done about these people but I encourage you all to not do any business with them like I said for number one reason. The reason is and their name's Conn's. I mean come on For Heaven's Sake I did what I was supposed to do. I paid my debt in full but yet these people keep harassing me for something that they're doing.

So I'm going to do whatever I can to make sure that I put a stop to this. I will be pressing charges too because you are not allowed to harass somebody because you don't keep proper bookkeeping. One more thing after I paid my Council and ask them to send me a letter showing that I paid my account in full and they said that they would but they never did. I never thought anything of it because I figured you know of all else I at least have my bank statement showing that the check cleared and that they did get their money.

When I first moved here little did I know that people took their appliances with them when they moved. I never seen such a thing because they are so heavy - it would not be practical. So I had to go looking for appliances - Conn's was the last place I went to. They had what I wanted and I got it. A very good experience. I decided maybe I should look into upgrading some kitchen appliances. What I got the 5000 dollars credit from them I said I was going to upgrade my appliances with them and will not have to touch my other cards. Thank God I did not go that route. I am called them and I am paying some ridiculous amount of money in finance charges and I blew a top. Not only that, I get 15 hang up calls from them a day. The list goes on.

We all need to take a picture of that Conn website. Not one word calls it financing. They call it credit. If I go to buy a car they call it financing, not one word about credit. We know we are being financed. Even the other day I got a advertisement from Conn's. The website to get approval or to apply for Yes money is called conns.com/credit. These gangsters need to be put out of business. Or change their deceptive practices. I am calling the police because of the amount of calls I get from them. And I already had them blocked but I knew they probably had plenty of phone numbers and they do. SO it is the cops and the AG and the news. I am in a wheelchair, can hardly breath and they took advantage of that.

My next issue is we had a fire with our company over a year ago and had to shut the doors. Since then we are having to sue company that was responsible for the fire. I have had to use our grace periods with people we owe and not let anything go thirty days. I contacted Conn's told them what happened and I have a payment book states payment due on the 20th. A late fee appears if not paid on or before the 30th. Every month I pay before the 30th. But the 21st of each month the phone calls start nonstop sometimes ten, fifteen times a day. Sometimes starting at six o'clock in the morning seven days a week and from about ten different numbers, and also text too. Now I could understand if I was thirty or more days late, never pay my bill, and one phone call is enough. I can't wait until the day I can pay them off. Will never buy anything else from them just because of the harassment.

Have not called Conn's again to find the breakdown in their customer service due to having a baby recently. Will call and find out what seems to be their major malfunction. Will update after I deal with these criminals. Having read these reviews, it would seem that I am not the first person to be had by Conn's. This has gotten to the point of extreme stress. I will be looking for something that will give me grounds for litigation. I've had enough of their poor business practices.

Now being a General manager myself I find this extremely discouraging that upper management has not looked into this. Even the customer service manager on the 1-800 number hung up on me as well and lied about what her name was. I asked her, her name and it took her five minutes to tell me Ashley in which I do not think that is her name. This is not the way you treat your NEW customers. At least not in my opinion. But again who am I? Just a Customer! STAY away from service like this. I know I will!

At the end of December 2015, I spoke with the department that handles consolidation, in response to a mailed offer. Things seemed ok, but we did not receive the new contract for several weeks. I began calling at the end of January to find out the status and called subsequently every 2 weeks thereafter until mid-March. The customer service reps that I spoke with each time I called told me that the combined offer department was running behind, and not to worry. They also reminded me not to pay any payments on those accounts as the process was ongoing. I complied.

The last inquiry I made on March 23, 2016 resulted in me being told that the contracts were e-mailed to me on February 12th, and since I only had 20 days to respond, the offer had been voided, and suddenly I was supposed to catch up on payments. I spent countless hours and aggravation talking to more than 10 representatives and managers trying to find out what had gone wrong and why I was repeatedly told not to pay my bill if in fact the contract had been sent to me. They insisted that the contract had been sent and that I had failed to comply. I thought I would have a stroke trying to deal with these people. Finally I was told that I would have to pay all my payments for March, and then they could resubmit my consolidation request. I told them repeatedly that I never received anything from them (I check my email daily. I searched my history in regular and spam emails trying to find something from them to no avail).

I was able, this week, April 16th, to receive and sign my docu-sign documents, and was told this morning that they were received and being processed. So... 4 months after I started the process, that they offered to me, I am hopeful (but dubious) that it will culminate in success. If anyone is considering using this company BE WARNED!!! It is impossible to speak to anyone that can actually resolve credit account issues. Everyone I spoke with had a different version of what I needed to do and I was never able to talk to an upper-level manager. They are hidden behind a veil of secrecy somewhere in Beaumont, TX. The products are cheaply made and unreliable. I will be paying off these accounts in short order and will NEVER purchase anything from Conn's again, because of such a horrible experience. The name is certainly accurate because CON is absolutely what they do to the general public.

Updated on 4/27/2016: This is a follow-up to the previous review I wrote about Aurora, CO warehouse of Conn's Home appliances two wks back. We bought 4 appliances (Fridge, oven, dishwasher and microwave oven) from the Aurora, Colorado branch of Conn's Appliances. More than 2 wks have passed. The fridge connection is yet to be completed. They give appointments but do not show up. Later they give the excuse that there was some communication problem. So far they have visited us 5-6 times. Work is being done in a piece-meal basis. We had to take leave from work several times and wait for them at home. The work is yet to be completed.

Next month! Problem occurs again. At this point I extremely upset and felt like Conn's gave me a defective washer and I want a completely new one... NOW! I call them, they say all they can do is come out and repair it 3 times. If not fixed then, then they will replace. So I let them know that this will be the third time having someone come out. They tell me "No. We show in our records that no one has come. This is only the first." I'm FUMING! I schedule another appointment, this guy gets right to the issue and orders a new part. But since he didn't perform any work on the washer there was nothing to sign.

So they call me today asking if they could come today. It's taking me money for them to even come. I have to take time off of work to go home and wait for them to get there to fix the problem. I called Conn's immediately asking for some type of compensation on my account or credit. They denied anything because it shows in their notes that I "refused service" and that they only came to repair my item once. NEVER AGAIN WILL I PURCHASE ANYTHING FROM THEM!

A week later this past Saturday someone knocks on my door at 9:00 AM. It's again Acceptance Now drivers to pick up TV. My daughter in law tells them I'm not home. She has no idea who they are. They begin to question her and want to know where I live, who the owner of the home is and my phone number. She told them she has no information. I later call Conn's/Acceptance Now whoever they are. Spoke to manager asked him why they are showing up at my house. He said to pick up TV. I advised him "Ya'll picked it up last Saturday". They have no idea what they are doing over there. I told him he needs to resolve this because I will not have them calling and showing up at my house and charging me for TV they picked up. This is crazy. Still no call today.

2nd experience we get approval through the actual credit department at Conn's for $3500 zero percent interest. This is why we returned the TV to Acceptance Now. We go into Conn's and pick out new TV to replace the one we paid $2000 on already. We also picked out a mattress iComfort Hybrid that was on the floor and was labeled $1499. I have pictures of the mattress on the floor, luckily my husband takes pictures of everything. So Conn's delivers on Saturday, the same day the TV is picked up. The delivery drivers leave mattress inside the box. They leave we open box and within matter of minutes realize this is not the mattress we bought.

We called Conn's immediately it was about 7:00 pm. Sales representative said I have to contact driver to find out what happened. She calls back later and says she can't reach them it have to be tomorrow. I told her what do we do, we don't have a bed now. She said "Use the mattress no worries we will replace". Sunday we get a call she says "Well we need ya'll to come back in and sign, the mattress was labeled wrong on the floor". I asked her why we need to come in and re-sign. She said it's a different mattress different number. I asked key question, "We are re-signing but the amount is not changing right?" She said "Oh no that mattress you picked is $600 more". I told her "Oh no, we have a picture of the mattress and it's labeled $1499". Conn's had it marked for $1499 and they have to honor the $1499 price. She said "Okay I have to call you back".

We are going on 3 weeks and none of the management at Conn's will approve the exchange of the mattress. So we are stuck with a mattress in plastic that we refuse to use because it's not what we picked. We have a payment coming up in May and Conn's will surely expect us to make our payment yet will not take responsibility for their mistake and have us stuck with something we did not want. So my husband refused to make payment on something he didn't buy. Conn's stated multiple times they do not take furniture back. Your mistake not ours. You expect us to keep merchandise we didn't pick and pay for it. So when I told them we will not pay for this mattress they quickly approved to pick up the mattress, yet still do not have an approval to deliver the mattress that we actually picked and purchased. So they intend on picking up the mattress and leaving us with nothing.

The repair tech told me that he was not willing to work with my schedule, and basically told me not to call anymore due to the conflict of schedules. That initial claim was close. Since the frame broke; I took the bed off the frame, and placed it on the floor. 4 months after the bed was placed on the floor the box spring broke. The metal warped, and concave; damaging the mattress as well. I called Conn's again about this issue, and again they said they would send out a repair tech. The tech they sent out the last time was able to work with my schedule. The repair tech showed up, and to look at the mattress. He took at least 12 pictures of the mattress, box spring, and the serial number. He say that this in fact was a manufacture defect, and will tell the company replace the mattress.

2 weeks after the claim was sent in by the repair tech; Conn's called. They proceeded to tell me that they would not cover warranty; as it was due to my fault the bed was broke for "sitting on the edge too long". I questioned that logic for at that time the bed may have been 7 to 8 months old. I had asked "how long does one have to sit on the edge of the bed for it get damaged like this; when the bed is less than a year old?" In my mind I assumed that one would have to sit on the edge of the bed for 24 hours-a-day without moving. Which in my opinion is impossible for a living human being to do. Unsatisfied with that response I proceeded to go into the store, and speak with a manager. That manager was Pablo (Unsure of the last name) in the local Fort Collins Conn's Home Plus. I told him about the bed, and he agreed that this was a warranty issue, and called district to see what could be done.

He returned with the same answer I received before "It was my fault", and then he suggested that I contact Sealy directly; which I did. So I took picture of my mattress, and filed a claim with Sealy. Sealy responded 6~8 weeks later with a letter stating "Dear Jennifer **, We have received your claim form, and have had an opportunity to review the documents. Our records indicate that the retailer you originally purchased from is still an active Sealy dealer, and able to process your claim. The original retailer handles all warranty claim unless they are no longer selling Sealy, or you have moved outside of their service area. To initiate warranty service; please contact Conn's Home Plus 1-877-472-5358, and they will be able to assist you further. Thank you for taking the time to contact us. Sincerely, Samantha **/Stearns & Foster Corporate Consumer Support 1-800-697-3259".

This is verbatim of what the letter says, and I would be willing to send the BBB a copy of said letter. After receiving the letter; I proceeded to call Pablo again, and sent him a copy of the letter via e-mail. He called back stating that I should file a complaint to the corporate office. I filed the complaint to the corporate office, and 48 hours later received a call; I had discussed with them about the warranty.

This time around they still said that it was my fault, but not for reasons stated earlier, but because the mattress was not on the frame. They had changed their story from "sitting on the edge too long" to "not being on the frame." Mind you when the repair tech came out that took all the pictures the bed was on the floor when he walked in the room. He never once mentioned that the bed needed to be on frame for the warranty to count. Nowhere in any of the warranty paperwork between Sealy and Conn's does it state that the mattress and box springs needed to remain on the bed frame or that removing the bed frame would void the warranty.

I hope that this message here will let other people know that Conn's is not a good place to do any purchases on mattresses. Makes me wonder on anything else they lie to you to get a sale and after the sale they give up on you and they will not budge one bit. All we wanted was another mattress. All these managers and names will be from Conn's department. Marco's manager-in-training at the Cottonwood, Gabe Financial Manager, David ** Financial Manager, Cruz district manager. Out of all these people and all these managers not one came out and said "we apologize about this". All they said was "here is what we can do for you" which is nothing. They wanted to downsize into a $700 mattress so they won't take a loss.

A week later brought a new replacement part. It was warped. Could not be used. On March 1 2016 the service rep came with another new plate. Took it out of the box. It was warped! Said he had to put it on anyway. He then contacted his supervisor to inform him and he (Tom) spoke to me on the phone. He told me he would place an order for a new unit or a refund of my purchase. So I haven't heard anymore and I called the service dept this morning. The request was denied. Don't know when cause no one called me.

I have a unit that has a defective agitator plate and no new parts are available. The machine works but I cannot wash lightweight materials alone. The fabric gets sucked under the warped agitator plate. I have to put towels and heavy fabrics in first and hope the lightweight fabrics stay on top. I've contacted Frigidaire.com many times... they sent me a $25 gift card for my inconvenience (torn bed sheet replacement) but have now stopped responding to my emails. Poor customer complaint service and no followup on defective manufacturing that I know of.

Conn's store can't help me cause their corporate office denied the request for replace or refund. They say the washer can be used. It does work... but can suck lightweight materials under the agitator plate and tear fabrics. This cannot be repaired because the new replacement parts are defective too. So the machine cannot perform the tasks it was purchased to do. Nothing more I can do but notify you and the better business bureau in Memphis and warn others about this appliance. The manufacturer and store selling it are ignoring me.

In 2015 they posted the very same negative item to my credit report and has yet to be removed. Now for some reason I cannot log in to retrieve my past statements with them. They tell me "Not sure" what is going on but they will mail them to me??? I will take whatever actions is needed to get them to remove the FALSE negative credit report, and if I have to wait for the money they basically borrowed I want interest back.

So I bought me a 60" LG tv about 3months ago and the tv came out to be 1,200+, I knew it was too much but I wanted to build my credit and I knew I was going to pay it off quick. So my monthly payment was $110 and they didn't tell me they put my (camera & tv) together. So when I had ask them what was my balance after paying 2 months so far, they told me if I pay them now (while on the phone with the manager) he says it's $2,600 plus but if I continue to finance it my total balance is $3,400 plus. I got so mad I cursed them out and told them the tv was going back. But as far as in the camera, it's mine since I've been paying for a year for it. There was no way I was going to give it back when they was the one who conned me. I cannot stand Conn's. They should definitely be called "Con's." I WISH THEY WOULD LOSE BUSINESS ASAP. I WILL NEVER PURCHASE ANYTHING ELSE FROM THIS STUPID COMPANY.

On 12/30 I called back to find out status of the foam as it is now over three weeks and I did not receive. At that time I found out that Conn's and/or the Manufacturer had denied service. No one had called to discuss this with me. They simply canceled the repair request. I called back to Conn's and once again had to go through the whole ordeal of setting up another service call (1/19). The service tech came out and once again assessed the two pieces. He focused on the power recliner and absolutely agreed that repair was needed as it was not wearing at all correctly. He said when he came back out to do the actual repair he would then assess the chaise to determine whether it needed repair (make no mistake, it DOES!). Unfortunately I was not here and had a friend represent me due to a business trip otherwise I would have insisted both pieces be taken care of then.

Same statement was given... wait two weeks for foam, then call for repair work. On 2/8, still no foam. I called back and was told that my foam was coming from China (really?) and due to Chinese new year no one was working so they would contact me when they had a ship date. Today I called again - no foam, no update from anyone. Was told that still no foam has shipped. Chinese workers just returned to work last Friday. I asked to speak to a manager because this was unacceptable - they referred me back to Conn's cust-serv department. The woman that answered said she was putting me through to a manager and I got voice mail!!! I've had it - I paid $3K for this sectional. There are six pieces. Two are not wearing well. It's obvious something is wrong. WORST CUSTOMER SERVICE I have every experienced and obviously quality of their furniture is not good either - do not buy from Conn's!

I paid the balance off in 5 months and went about my life. A few months later I get a notice that there is a balance of $100 and some change on the account. I called the customer service line numerous times asking why there is a balance on the account and on the 3rd attempt the rep actually figured it out. She stated it was the insurance fee. I told her that I took the insurance to the store and they faxed it. I then emailed and faxed a copy of the insurance to them. A few months later there is still a balance and I call back very upset. Customer service states that the request to remove the insurance was declined by the finance team. I ask to speak to the finance team and they do not accept inbound calls. After months of dealing with this I finally call and they inform me they approved removing the insurance and they would close account.

Last month I get a notice that I have a negative hit on my credit score. I log in to see that there is a $200 amount reflecting 90 days plus late. I call again to ask what they are doing and why they are reporting anything to credit report on a closed account. After 5 calls, promises to have calls returned that never were, 1 rep found out that they took the insurance fee off, but left the interest that was being applied to the insurance fee on the account. Essentially I am being charged interest on interest that should have never been charged.

I am now 2 months into getting them to call me back and remove the late payment marks on my credit report. Still no calls and 1 lost customer service rep after another telling me their corporate office takes no inbound calls to speak directly with someone to resolve. Each month it drags my credit score down and no resolution in site. I will never do business again with this company and I am looking at legal options to resolve this matter.

However, I planned on paying off early anyway. October 2015, my payoff balance was at $800 and a total balance of $1100+. I decided to finance a media chest which matched the bedroom set for $500 and a TV for $400. I made the mistake of combining the new items to my existing account. This brought the total with shipping ($120) the media chest because I picked up the TV in store to almost $2400 with a $122.93 monthly payment. The delivery window was not what I wanted because I work. There was a lot of back and forth for 4 days so I decided to cancel the order for the media chest. Long story short, they claimed they deducted the media chest and delivery. However, my total balance only decreased by the delivery charge I still owed $2300 and the monthly payment remained $122.93.

I called whoever I could get at their customer service and after several attempts to explain, they gave me some random answer about my payoff doesn't reflect the total charges. Yet, I am paying more in interest as if I had the media center. I was livid. So, I made the payments from October 2015 to January and so February, I finally paid off the $1400+. Yet, what pissed me off is the amount of money I wasted esp the payments I made previously. Nothing in the last 4 months went hardly to my principal balance except $50/month. The payoff and principal didn't go down much. After over 5 years of business with Conn's I am done wasting money. It took a bungled delivery to make me realize the amount of money I was giving them.

I called back on November 23rd to make sure they had the correct address to send it to and of course they didn't nor did they bother to ask or verify our address. Then a few weeks go by and we still don't get anything in the mail from them. Then my wife calls back I believe on the 29th of December to find out the status of the refund. Then we were told oh it takes 4 to 6 weeks to process the check then another 7 to 10 days to process. Wow they have no idea what the heck they are doing. Then they go to check into it to see what the status is since at that point it had been 5 weeks since the 23rd of November and they tell us that it has been processed and shipped on the 30th.

So a couple weeks go by and I call sometime between the 7-10th and I'm told that it actually takes 7-15 BUSINESS DAYS for us to receive the refund and that they sent it to our previous address after I specifically called to have them change that. So I decided to just see if maybe by some chance it gets forwarded to us. Whole month of January goes by and still no refund. I call up sometime the first week of February and ask them to resend us the refund to the correct address and ask them to call us when the check was sent and requested to have a tracking number tied to it.

It is now the 9th of February and those idiots at Conn's HomePlus customer service still haven't called and we still don't have a refund check in our possession. It has been 4 months total since I have handed them my tablet. If there was an option to give them a zero I most definitely would have. This is the worst customer service I have EVER had in my entire life and I wouldn't recommend them to anyone. PATHETIC.

Today I walked in to make my decision on the bed I wanted. What a laugh, they took away 500.00 dollars off my credit. They wanted to charge me 80 dollars for delivery fee and they wanted to charge me 25 percent interest when my daughter-in-law told me they didn't charge her any interest at all, omg. The salesman didn't know what he was saying. He wanted to charge me 3.300.00 for a 1.700.00 hundred dollar bed making me pay 3 years on the loan. They totally lied to me and their name fits them perfectly, CONS HA, THAT'S EXACTLY WHAT THEY ARE. Never in a million years would I never refer anyone to this place or buy anything. They lie to you just to get you in then they rip you off.

Anyways we are now in Feb 2016 and they have reported to my credit hurting my credit over their mistake. I plan to make this known. This company is not only unprofessional but very unreliable. I owe 271.22. I have statements from the store to back up how bad this place is. Please don't go there. I promise it's not worth the chaos. My family is having to go through hell all because this company. We have faxed the paperwork we got directly from the store and it is enough proof. All we want is to pay our 271.22 and get confirmation this account is closed and get it off my credit. I can't believe this company is even still open because they don't communicate between departments and they have collectors whom are very rude and inconsiderate. They harass your phone every hour for money you have proof you don't owe. I hope it gets handled soon. I'll be writing reviews everywhere I can and reporting to the BBB. This is unfair by all means.

It has been over a week since I called them and set up arrangements. I know they have called me at least 30 times. Of course I could not answer all the calls... due to work. Today was the last straw, they called my job. I am a state employee and so embarassed. It is not like I have been avoiding their calls, I have been trying to answer each time. They called me on Sunday as well, which I did not answer.

The rep told me today that there is NOT a 10 day grace and she said and I quote: "The salesmen will tell you anything to get a sale." I told her I think they need to talk to their salesman. I was not very nice to her, and told her this was basically harassment. I HAD to give them my debit card number to insure payment this Friday. I told her I better not get another call. And to top it off when I did call them back she said your payment is 223.00... that included February 26th payment! I told her... ok, but the 26th is not even close! I never dreamed I was getting myself into something like this.

Well in December 2015 (only had the said laptop for 3 months) the laptop would not eject dvds and then crashed. Apple products are not new to us. My daughter prefers them to any other computer product. She takes the laptop into Conn's Haywood Road Greenville SC and explains the problem. The rep. explains that the laptop must be examined by Conn's IT, ok she leaves it. I then call the IT Dept after a week to find out what they decided. Was it fixable? I was told that Conn's IT was unable to fix it and I had 2 options...

1) I could take it to Apple because it was under warranty since we only had it 3 months and 2) exchange for a new laptop BUT I would have to purchase another service agreement for $630 because service agreements don't transfer. I said "Ok. Will making the exchange zero out my old contract and I start a new one which would include paying for a new service agreement." The Rep said "No, you must still pay out the old contract AND purchase a new service agreement which you would have 2 contracts with Conn's." I told him, I didn't think I was understanding him correctly therefore I would go into the store where I made my original purchase.

On Saturday January 30, 2016 I went into the Haywood Road Greenville SC store, and was greeted by a young man at the front service desk. Once I told him my name, he said "Oh yeah please hold on." Someone walks up front saying he was the manager and how could he help. The young man told him my name and he without checking the computer said, "What can we do to help." I said I will not purchase another contract with Conn's. I want a exchange. He told me "Ha sorry we can't help ya" then rudely walked away. I then asked for the Manager over the store and was told he was it. I could not believe his unprofessional behavior right there in front of customers and staff. As I looked through the store, I was the ONLY African American in the whole place. This was really creepy considering the racial tension between blacks and the police. I told the young man, "I wanted to get an exchange today if possible."

Then a tall, slender amazon type female walked up and asked, "How I help you. Maybe I can." Once again I explained the problem and asked if the old contract would be zeroed out and I start a new one including a new service agreement. I told that it made more sense to take my broken laptop over to Apple in Haywood Mall and let them fix it at no cost to me. I explained I didn't go to Haywood Mall to make the purchase and I was not taking nothing anywhere as long as I had a contract in my hand for almost $3400.00. Somebody must be crazy. She then said "Ok let me check the computer and see what we can do. It's not our fault you got a defaulted product from the beginning."

The so-called manager walked up and decided to introduce himself this time and extended his hand, even though I shook his hand and told him my name he still didn't check the computer but for the 2nd time told me "We can't help ya, so call corporate." I called and am currently waiting on a callback. DO NOT BUY ANYTHING FROM Conn's Haywood Road Greenville SC.

I called them right away and they claimed that I still had paid off the debt. That I had not paid the last payment of July. I paid again right away. But then I check my bank statements, and it showed a payment on July. I called them back and they said the final payment was in August. They claimed to have tried to contact me by email on Jan 27. LIES. I looked up and down for their email, and none. Nothing. What is it? A trick or scheme to damage your credit rating to force you to come back to buy from them? Is this how they pay you after you've been responsible with them? If the other times they would call me on the due date, how does it comes that they did not call me in the next 6 months for this last payment? Disappointed.

We have been trying to treat the area with vinegar and water, and this helps for a matter of hours. However, the baby spiders always come back in droves! We immediately contacted the store we purchased this refrigerator from once we discovered what we were up against, and then were directed to customer support. They told us this was not covered by warranty, so therefore there is nothing they can do. Obviously, we can't keep a refrigerator that we have no way of ridding spiders from! We are in a nightmare situation as we attempt to encourage Conn's to demonstrate good business practices. What does one do in a situation such as this?

I was taken aback for a minute because I had applied w/ them before and I was approved for $1000 line of credit but because I let the time expire before using it, as you know, the acct. automatically closes (which now I clearly see it was one of those I dodged a bullet moments). I have 2 wks. till this line of credit expires and they have been ringing and leaving messages non-stop for me to take advantage of what they have to offer. So I went online with the product #'s ready so all I had to do the next day was go over the paperwork, sign, and be ready for my stuff.

But I soon realized that the once ever so happy to help you with that sales representative started not to be so happy and began being irritated by my questions regarding "the so-called ($) extras and the dangerous tiny print in the paperwork they tell you not to worry about, because you'll have a copy to take w/ you explaining everything" type of irritated. And after she rushed me off the phone I began feeling some type of way and that's when I decided to check the complaints and make a comment of my own. So thank you. This line of credit will expire too. Never to be re-opened again.

When I called the store about it they told me that it wasn't their lane and when I pushed for them to call and help or get me a new cooktop they hung up on me. When I went to the store they claimed the person that hung up on me wasn't there but would call the GE service center -- never did. When they finally came out the serviceman couldn't figure out what was wrong so he ordered a new cooktop -- 3 months before I had a working cooktop. Conn's Stores don't care after the sale is made -- THEY WON'T DO ANYTHING EXCEPT GIVE YOU A PHONE NUMBER TO CALL -- NOTHING!

There are 50 million furniture stores in this world and I could bring my business elsewhere. I will never refer another person to your store, I will never have anything good or positive to say about your store. The service is sorry, the staff is sorry and I promise I will not stop until I have smeared conn's name in nothing but a negative light.

We went to look at beds, she told me that they did not sell toddler beds anymore which was very disappointing. I wanted him to have a car bed. They actually didn't have any baby beds whatsoever, only twin beds and bunk beds. (Passed on them both after I explained we had a small space.) She showed us a full-size bed but I didn't like it cause of the frames that came with it. Then lastly she showed us the day bed (full bed on bottom, twin on top). She said perfect for small space. Showed us the mattresses and she recommended a firm for the top. Put everything in...I paid...we left to go eat.

Next day they come to deliver it. They took the door to the washroom off the hinges and the refrigerator out so they can get it in there, they got the wrong tube and put them in wrong so they had to fix it. They bring the bed pieces in and start assembling, the two men ask us to leave so they can use the rest of the room. I come in to look at the finished product and it's too big for the room...the bedroom door can't close...the bed is too close to the ceiling fan so my son can't get up there. And then I notice they put a hole in the wall. Like WTF.

So I say I'm going to have them pick this up, I'm dissatisfied. They never come, I call to cancel my account, I spoke to so-called department managers and they told me "Okay we going to close your account." Spoke to someone again cause they kept calling to bill me and they said "There was no record of you wanting to close your account so we will make a note that you want it closed." So they have never came to pick up anything. They have never closed my account. So there is a $6,000 dollar something debit charge on my never used credit. Angry about that especially with a product that is even more broken than when I first complained. The bed could easily fall apart completely while we are in it and Conn's wouldn't care.

I just happened to overhear her brand new district manager is in the store and ask to speak to him. He's talks with me and my salesman then goes to the computer and looks up a few things, said it was a computer error with model numbers and finds that they have some in the back warehouse. He gets the box from the back that my salesman out of his pocket pays for and sends me on my way. ONLY to arrive at home and it's one set of supports instead a full and a single. I have since asked for upper management to call me with no response!!! I have never had a problem with them but this takes the Cake!

When approved for their so-called rent to own plan I received a coupon in my email for any single item that I bought $599 I would get 10% off. Exclusions in the small print of course excluded on sale items, TVs, computers and appliances so what was left was furniture which was fine because that's what I was getting. Right at the beginning salesman immediately tried to tell me every reason in the book why I could not use that coupon. First it was I could only use it on cash purchases. I said, "It doesn't say that." Then he talked to the manager.

The manager said I could only use it for Conn's merchandise. I said, "It doesn't say that and you don't sell just Conn's merchandise so how does that work?" He then said I could not use it on rent to own purchases. It had to be on approved credit purchases. I said, "It doesn't say that either and when I got the coupon it was after being approved for rent to own." He then told the salesmen to call to get approval. I told the sales manager and salesman I guess their name Conn's was right. They do Conn people. The manager proceeded to tell me I didn't have to buy the furniture. I could leave. Which by looking at that store and there was like three people in there including us in this huge store he needed all the sales he could get, why would he treat me that way? Not to mention when trying to ask him of the coupon he was on a personal call so we interrupted his personal call to get information about the coupon.

Then looking at the amount I then realized that I was being overcharged $150. We added it up together and came up that he overcharged me $150. He threw in the free delivery charge that I was supposed to get free delivery. He has to call and get approval for that so at the same time he was getting approval for the 10% off. They told him I could not use it because I did not have a purchase over $599.

This is how they started their Conn on me. They get you into a rent to own agreement that I've never seen before, they throw in charges if you're not paying attention, then so I could not get my 10% off they separated each piece of my furniture to lower the price. Literally separated it. My love seat was turned into three pieces. Each seat was a piece, the middle console was a piece. So each piece was under $599 so I could not use the coupon. Luckily I have not purchased anything yet and now reading the reviews I will not and I recommend you don't either and hopefully read these reviews before you get Conned too!

After I told them that when you try to access 3D feature a caption would come up that said “This set not 3D capable”, they used their smartphones to look up reviews and then informed me it was not 3D. Finally got to talk to my saleslady and she stated she really thought it was 3D. Talked to store manager who asked me what I expected him to do about it in a sarcastic way. I told him since the TV was misrepresented to me that he should refund the difference in price which was 700.00. Told me I could return it for a 15 percent restocking fee or he would talk to upper management to see what they could do. No one ever called me to inform me of what was going on. I made several calls to customer service myself only to be given the runaround. 3 weeks later the store manager calls and says they are going to give me a 100.00 off the back of the note! My fault for taking people at their word! Will never buy from these Conn's again!!!

When I requested that Conn's come and pick up both the washer and dryer, they reminded me that a payment for them would be due on 1/08/16. They also indicated that I will be liable for a 15% restocking fee and any damages to the machines which is a joke! Since the washer did not work from the very beginning, I should have been provided a replace washer immediately.

When the delivery came the guys were rough with my appliances and worked very fast. When they were done installing we were told we would be given a tutorial. Well, all they did was turn it on and said it works. Then one of the guys called his office to say he was through. He then gave me a paper to sign and ask me to give them a good review when I was called by main office. Then they left. Immediately I noticed he had set the dishwasher on top of plug in cord and it was sticking out the front and one side was flush and the other bottom end was sticking out about 2 inches plus you could see where is drill scratched the dishwasher. My husband called Michael on the phone, it could not have been more than 10 min, and they said they would be right back. Well they never showed so we called the delivery office and they called Michael and he told them we did not call him. Which was a lie.

So here it is the next day at 4:30 and they can't tell us when they are scheduled to come back. They just keep saying he will call 30 minutes before they get there. (The day before it was an hour and a half before they got there after they said it would be 30 minutes.) Everyone we have spoken to except our salesperson have been very rude, condescending, and just flat did not care one way or another whether we were happy. I have never dealt with a company like this before. I own a company where we sell the same products for RV's and if my Technicians ever did anything like that they would be gone. Same for the store employee including the manager all were very non caring. I have to say our salesperson Ross was very nice. He knew his product and treated both of us with respect. He should be the manager.

This year alone I purchased over $3000 worth of merchandise and about $8000 over the last 4 years from Conn's. Conn's should rename themselves the Conn Artist store. Reading reviews seemed to indicate that that would be an appropriate name. And it also seems to indicate that Apple really doesn't care how their product is sold. But at least they did apologize. My family currently owns 11 iPhone, 4 iPods, 10 iPads and I purchased half of them as gifts. So I think I need to rethink the purchase of apple products in the future, since - stupid me - I always recommended Apple.

My husband attempted to fix the small assembly problem but the screw that the delivery guys left was too big to fit properly in the appliance. When I just asked for a smaller screw so I could fix it they wouldn't hear me out. Then I mentioned that I needed to exchange my range top for a bigger one. They said they didn't carry 36" range tops, even though they had one on display. So their solution to me having a 30" range top on a 36" hole was for me to put tile around my range top. That it would look "pretty".

Also, as I was signing my contract to purchase the "2 year no interest" appliance. But when I read the fine print, the interest was tagged on plus an additional $600 property insurance fee. When I argued the charges, they said the interest fee would be removed when I finished paying off the appliances and the property insurance would be taken off if I provided them with my own property insurance. So if you do not read your contract, you will be charged many fees that aren't part of the cost of the appliance, so BEWARE!

Tuesday, 12/08/15, service tech calls says he will arrive between 3-5pm, he shows up at 4:58pm, proceeds to vacuum lint, take apart dryer, creates a mess in my kitchen never cleaning up the mess he created. States the dryer has been repaired but the issue is the vent leading to the roof is clogged and Conn's does not handle. I hired another company to clean the ventilation leading to the roof. I rescheduled Conn's service for Friday, 12/11, requested the Conn's service tech to show up at the same time as the ventilation cleaner so that they can work together to ensure everything works properly. My request was ignored.

Conn's Service shows at 1:30pm, make a personal phone call upon arrival, does nothing to the dryer, claims it is working but there is still lint in the pipe leading to the roof. Advises to call the ventilation cleaner to return and to recheck his work. The ventilation team returns and cleans up the remaining lint. My husband reattached the dryer as instructed by Conn's service tech and the dryer does not work. The dryer is not heating and is still in cooling mode. I immediately call the Conn's tech on his cell, he claims he is too far to return and says to call Conn's customer service to reschedule. For which I called and I immediately requested a manager to escalate this matter, to request service for as soon as possible even if it was late this evening.

Unfortunately, my request for management support has gone unheard. I was transferred to several managers' voicemail and never received a return call. I was advised by customer service someone would be here next week Tuesday for repair. This is completely unacceptable! Number one, a service tech should be available on weekends, service calls for failed attempts at repair should receive a high priority. I paid for a service agreement and I have yet to get any service. I am completely unsatisfied and plan to blast this disservice every chance I get, beginning with the Better Business Bureau, Yelp, and every social media site. I want a new dryer, a new warranty, an apology, and this account considered paid in full! At this point I am trying to figure out why am I continuing to pay this account!

I was called by salesperson earlier this week and told my order was in and would be delivered tomorrow, Saturday. Received a call today that they can't find part of my order and don't know when they will get it in. I've been real patient with these people and I gave then till Monday to get me an accurate delivery date. Tuesday I plan on contacting a lawyer to discuss my options about their breach of contract. I doubt I'll shop there again after this is resolved.

On 12/01/2015 they sent me a confirmation letter that they received my request for warranty cancellation. I called today because it still wasn't off and after 45 minutes of being shuffled around I ask to speak to manager. They keep saying they didn't receive my request even though they sent me comp letter saying they did. So they keep telling me to send in another one. I told them come get tv so I can get this off my bill. She said I have to call store to do that. The manager there said if I want I would have to pay a 15% restocking fee (450) plus a pick up fee of 79.99. This company is a rip off and does nothing but lie.

The mattress from Serta were horrible. It had my back hurting. I was able to get another mattress. This time it was a Tempur-Pedic. The mattress has already start sinking in the middle. I have called the warranty dept. and they are working on replacing this mattress cost $4900. This has been a nightmare. Please do not purchase Serta adjustable motion 2. This is a noisy bed. Truly it's not worth it. I explain to Conn's that I am not paying them "until I am able to get some rest. I am aware I sign a contract, but the good that you deliver to me are not working. I am aware you can mess up my credit. But at the end of the day, I am not paying for this account until we can come to an agreement".

I am not sure what's the problem. I hope that they don't have intent to mistreat customers. I hope that they can work with the consumer and fix this broke problem. I am not going to say don't buy from Conn's. That's your choice, But I will say do not buy this motion 2 adjustable frame that they sell by SERTA. It's not worth the money. This problem is here and I hope that we can all find a way to work with Conn's for the future. If anyone have any idea I am listen. We are the one buying these items. If they are not going to do right by the consumers then maybe it's time to ban them from every state. Maybe it's time to stop buying and put them out of business if they don't appreciate us. I am tired of letting company do what they want and we not stand. Without us they are not able to stay in business. Enough already.

When I looked on my 2nd contract, they also changed the price to $1199.99??? I put down a deposit on 11/23 and another one on 11/26. The manager did nothing to try and make this right, he just walked away from me and left me standing on the floor. I cancelled the order and asked for the check back that I just gave them for the hood and he told me no, I had to wait 7-10 for a refund. Yes I understood that for the one on 11/23 but not the one that I just gave them 10 minutes ago. So I asked for their corp. number and they gave me 1-877-258-1252 customer service number. I called and asked for a manager and was told by Ashley, she was VERY rude (not sure if that was her real name), that they was short on managers because of the holiday and that they could help.

After my experience, I did not want to talk to them. I wanted a manager and I stressed that and she told me (in a rude tone) that I could just stay on hold until one picked up. Someone named O'Donald picked up (not sure if that was his name) and informed he that he was a manager, which he was not and took my complaint and apologized and also stated no one at corp. was available until Monday because of the holiday. At this point I hung up the phone because I was getting nowhere.

This store has just move here and if this is the way you doing business you will not be here long. I'm sure the owners of this company would not appreciate the way you treat your customers because with us you don't get paid. I will also be filing a claim with the BBB for the awful service I received from this company. I could not believe the way they changed the prices. BEWARE before you shop at CONN's, they will try and SCAM you. Also there is no way a minimum of 2000 character count can be done with the complaints you get from this store, you need to raise it to at least 5000.

This is not the case... They charged me 29.99% interest on full balance which should be illegal, at the least unethical. I will never use Conn's or Room Store just because they use Synchrony aka GE Capital Bank. With every line of credit I made on time, early payments. I sent in letter, and their only response was an email stating they could not waive late fees. This was not late fees. Customer reps that answer phones are even more rude! Conn's makes it a practice of calling customers when payment due even when set on autopay. Bad practice I will not use any of the companies again.

Less than an hour later, I got another call, this time telling me that the delivery has been pushed back two days. While the order was being changed at the store, the warehouse apparently filled my slot and closed all deliveries for my scheduled date. And there was nothing anyone at the store could do about it, and no one at the warehouse wanted to do anything about it. All they could say was sorry. I said sorry too, as I cancelled my order.

I reached out to the SVP Operations Walter Broussard, he referred me to the District Manager - Nefali **, he said he was going to research my case and get back to me, up to this day (11/22/15) he has not. Bottom line once Conn's delivers the products in your home, you are stuck with them whether they are operable, malfunctioning, defective or not. Conn's does not live up to their "goal of 100% satisfaction". PLEASE DO NOT PURCHASE ANY PRODUCTS FROM CONN'S - they sell defective, malfunctioning products. Perhaps these products are refurbished and Conn's is repackaging them as new products.

WARN ALL your FRIENDS, NEIGHBORS, CO-WORKERS AND FAMILY MEMBERS. LET'S SPREAD THE WORD ON FACEBOOK, TWITTER and INSTAGRAM. You can file a complaint with Better Business Bureau, your local News Channel "Investigate department". I am trying to find a lawyer who will take on a class action lawsuit against Conn's. Conn's did not learn from the case that they had to settle with the Attorney General in Texas - perhaps the second time around they will learn. Justice will be served one of these days - Amen!!!

Supposed to be all done tomorrow, 11/10 from 11am-2pm appt. Nothing but attitudes, excuses, no we can'ts. Can't manipulate the delivery times supposedly, but they did. Btw, they also ruined the bed by putting a screw through the wood. We are demanding at least a 15% discount, but they said no discount. Instead offering money back for delivery at $139, which is not acceptable since they damaged the furniture and my husband works nights and has had to stay up for several days, speaking on phone. We thought delivery came out today 11/10 and still did not bring a new set of stairs, parts, panels, etc. We need a new set and a discount. In addition, we were charged for insurance when contract clearly states that another insurance, including own, may be used. Our sales rep was told that they have to include it now. We need a resolution NOW!!

I called both times about the issue and it was never resolved. They then stated that they would need me to fax them a copy of my report to prove that they're not doing what they claim to do. I guess they can't look and see that they're not doing their job. I don't see why I would make up a false allegation about not reporting. If you don't care about increasing your credit score or paying double because of the high interest, then Conn's is the place to go! Oh and I tried to leave this review on their personal website and I see that was never posted.

So nothing was ever taken off our account even though they said they took off the warranty. To top that off we are being harassed by them. Our payments are due on the 4th. It says late after the 14th on our ticket stubs. The day after it was due on the 4th they called us 4 times. The next day they called us 7 TIMES. Today they have already called 6 times and they have called at really late hours of the night. We have a 7 yr old who is in school and a 6 months old so it is not appreciated. I am very upset and have sent an email to corporate telling them to knock it off. We have never skipped any payments. We ALWAYS pay each month!! This place is a scam if you ask me and you are better off just saving for a product or appliance than to do anything through conn's.

We will not purchase again knowing we could receive the ridiculous number of calls starting on the next day after the due date. We have both talked to people about this and we were told we could get email notifications since my wife and I both have jobs that we are not allowed to be on at work so we have just blocked the numbers to avoid the bothering calls. One phone call a day at the most should be plenty from your company and it is not helping to get your payment any quicker. The customer is what keeps your business going and with issues like this, you will lose customers. Very disappointed.

They take every opportunity they can to tack things on and increase how much they can squeeze you for. Do NOT shop here, they engage in predatory business and loaning practices including bullpen tactics and failure to disclose total cost. They will rush you through the paperwork, try to get you to not read it, and then tack on a bunch of extra charges once you sign the papers. They have tons of documents to sign and they slip the contract in there when you're not paying attention. This is how they make money - by intentionally targeting people with a lack of knowledge or experience, people with subprime credit are like walking dollar signs to these people. This amount of gouging should be illegal, and I'm talking to a lawyer and the attorney general for my state's consumer affairs about this.

So yes. I made my payments EACH month, as was advised by my salesman. However, he FAILED to mention that come your last month, that is only month 11. You still have ANOTHER month left, technically! If you want to stay in that "ONE YEAR" option, and not go over 1 year from date of purchase, you are FORCED to make that final payment before the 30th or 31st! The rep said that it is because of our credit insurance...against fires, damage, loss of job, etc. It amazes me that she couldn't put two and two together, like I have had to do, to figure out WHAT and WHY I still owe so much! 12 monthly payments...1st month "excused", meaning consumer has to pretty much make a double payment that last month, for if you DO wait until the next due date, you have now pushed yourself into financing!!!

It REALLY appears that this company just WANTS people to end up with a "higher" balance than expected, due at the end of that 1 year period, JUST so that they can tack on the finance fees for not complying with the Addendum's 12-month requirements. Because we never got billed for that first month. So 12 months does NOT equal a year, in Conn's billing. 11 months equals a year. Seriously. Buyer beware! Is being done on purpose? I certainly cannot say. However, it appears REALLY bad to this consumer! I wonder how MANY people DON'T have their original paperwork to refer back to, and get screwed into an 18 month contract, @ what? 24% on average?

I WAS going to return for a refrigerator. But NOT after this misleading "adventure". Not cool, CONN'S. NOT COOL. I guess that we have to figure out HOW to make pretty much a QUADRUPLE payment before December 31st. This way, they get their 12 months before the 1st, and I don't have to worry about stupid finance fees! However, it STILL remains a store that I will NOT be returning to. Too much confusion, not enough information, and SO many holes in their entire system. IMHO, if the salesman and Conn's had been honest about helping me make sure that the items were paid off not only in a 12 month period, but also within that first YEAR, then they would have advised to either make SURE to make a payment that first month after you buy, or be prepared for an even LARGER payment due at the end of the year!

I mean, seriously. WHO pays the cash option amount required for 10 months if they AREN'T trying to pay it off within the year? I hope that this experience helps others out there. Be prepared. Pay that first month up front if you want the cash option. Otherwise, you will have a balloon payment in month 11. OR, just don't shop here. There are PLENTY of other furniture and appliance stores around that you don't HAVE to be surprised. Rudely so, at that! And after ALL of that TIME that I spent with that joker in the store, to make SURE that I would not face finance fees. SMDH. Just WOW.

Then paid $119 to have dishwasher installed. We had to call to set up and then they didn't show up at all that day. Reset for next morning... Still didn't show. Girl (Cassie) in delivery office would never call my mom back to update anything! Finally called salesman at store... Ready to return IT ALL by now!!! WOULD NOT DEAL WITH THESE PEOPLE AGAIN... Somebody in this company needs to get some organization skills!

When I spoke to the rep on the phone the week or so prior to the expiration of the promo I wanted to know how much my payoff was going to be for and if any special steps were needed in order to completely payoff my TV. The rep informed that nothing was needed, just to call in or walk into one of their stores and payoff my TV. I told them I wasn't paying it that day because I was waiting on funds to arrive to my banking institution. The rep informed me that was fine and just to call back when I received my funds prior to the expiration date. Unfortunately for me the funds that were coming to my financial institution were delayed and I feared I would not have the money needed to complete my payoff.

I called Conn's customer service once again prior to the expiration date, I want to say 1-2 days before and I told the rep that I had previously called and that I know my payoff but the funds I was waiting for were not going to be here on time to pay off my TV prior to the expiration date. The rep told me to hold on and put me on hold to review my account. When she returned she stated that it would be ok and that she sees that I have not missed any of my payments within the year and that they were all made on time. She told me to call back once my funds arrived and that the rep that would assist me would be able to see that I made my payments on time and my cash option payoff would be honored. (Mind you that payoff was around 1600 dollars.)

I hung up the phone with that rep and once again clarified that I would call back as soon as I received my funds to pay off the TV. It was not till 10/24/15 that the funds I was waiting for were available in my account. That same day which was a Saturday I called Conn's customer service to pay off my loan over the phone. I first asked for a payoff and like I expected they were already charging me nearly 800 dollars in interest. I explained to the lady on the phone that I had already called twice before the expiration of the promo to inform them that I was waiting on funds to arrive. In no way, shape or form was I trying to avoid paying off my no cash option payoff. Who in their right mind wants to pay interest for one month of nearly 800 dollars? That is way more than my house payment which to me that is not affordable whatsoever.

The rep on the phone understood and she too put me on hold to review my account. She stated the same thing the rep prior to her told me that I had never missed a payment and that the payments were always made on time for the past year. She even told me I had no expiration date appearing on my file and that the cash option offer still applied to me because the expiration date DID NOT appear on file. She then stated that she would submit an offline request to reinstate the amount from the no cash option payoff and told me to call back in 2-3 days. Now mind you my payments were due on the 26th of the month and the October payment was now coming due in two days. Since it was Saturday and that Monday my payment would be due I asked the rep if I would need to make my payment so I would not default and ruin my payment history.

She told me to hold off on the payment and wait for the offline request confirmation since I was paying off my TV anyways. She stated also that I had a 10 day grace period after the due date and to call back on Tuesday (10/27/15) to confirm the offline request was completed. I hung up the call and called back today 10/27/15 like the rep told me and today I spoke to a man who told me that my payoff was now 2500 dollars roughly (on Saturday it was around 2400). I told him he must be wrong and that he must look for the offline request the rep I spoke to on Saturday submitted. He told he sees it and that it was rejected. I told him how that could be if two reps told me that due to my good payment history they would honor that because it was within the month.

All he could keep telling me was that he was sorry but my promo date expired and he couldn't do anything and now since I waited from Saturday, had another 100 bucks roughly added to my payoff for daily interest. I asked to speak to his supervisor or someone above him and all he kept telling me was "Well they are going to tell you the same thing I just told you." basically trying to avoid transferring me to someone else. When I finally insisted to speak to someone else he just transferred me to the Escalation Department. Once again I had to go through my whole storyline of what had occurred and same thing as the guy before they kept telling me that I was basically screwed and needed to pay the 2500 plus dollars to pay off the TV.

I also asked for a supervisor there and same thing she told me they would tell me the same thing as her and the rep before her, not offering any assistance or solution to my problem. Finally she told me she would transfer me to her supervisor. I was on hold a few minutes. When she comes back she tells me her supervisor is still busy that it will be another few minutes. I kept waiting on the call and she comes back after another few minutes to tell me her supervisor was not going to be able to take my call and wanted to call me back. I provided the rep my phone number and asked for her supervisor's name which she provided.

I am writing this review three hours after I spoke to this rep and have yet to receive any call back from this so called supervisor. I am not sure what type of customer service policies Conn's abides by but by far I was getting the worst service now that I had the funds to pay off my loan and was trying to get this done after the expiration date of my promo offer which I was told would be ok and that the cash option payoff would be honored due to my payment history.

I took the liberty to call the rep that assisted me last year when I took out the TV. Fortunately she was available and I explained my situation to her. She too put me on hold and reviewed my account. When she comes back on the phone she basically gave me the calculation of the payoff and to say the least I felt like she went straight to lecturing me that the payoff needs to be done prior to the expiration date because that's what happens. Interest gets added on and now I am stuck paying 900 plus dollar in additional interest. I tried talking with her and letting her know my hassle from the beginning prior to the whole mess and she kept interrupting me and telling me that it's basically my fault. That if I would have dealt with her from the beginning instead of calling customer service she could have possibly helped me.

"No offense but I doubt the first person that comes to mind when you're trying to get something done isn't the person that sold you the item but more like the customer service line included in my statements." I told her this and she told me that I should have called her. I am sorry but how was I going to know she could do anything for me? As far as I know she is just a sales rep at the store selling items not the collection department. She then started to tell me that my promo expired a month ago and that's there's nothing she can do now for me. She stated she could tell her manager but he was on vacation until this coming up Saturday and that it's not guaranteed he would be able to help me.

I told her I could pay the amount that was on my original payoff now but didn't want to pay all that interest because I was told my payoff would be honored. All she kept saying is "You should have called sooner." I even asked her if I could pay the 1600 and just put the remaining amount in some sort of promo offer until Saturday that her manager arrived so I would not keep getting interest added until I was able to speak to someone. She told me she couldn't do anything for me but payoff the amount owed. I asked her if she had some sort of corporate number that I can escalate my issue to see if I could obtain some assistance and she provided me a number and extension and told me to call that number.

I hung up with her and called that number. A gentleman answered and before I could even explain why I was calling he cut me off and asked me what I needed. I told him a payoff and an issue and right away he cut me off again and told me he had no access to my account, that he only reviewed new credit applications. He transferred me to customer service where I proceeded to ask for a corporate contact because everyone was giving me the runaround. She told me she was corporate customer service and that there is no other contact I can speak to. I hung up the call. At this point I was already frustrated and wanting to get everything solved already.

I called the customer service number once again and told the rep I needed to make a payoff. She transferred me to a gentleman. I told him I needed to make a payoff. He gave me the amount once again, 2500 plus dollars. I paid it off and asked him to try and find some contact for me to speak with. I explained I was very unsatisfied with the customer service I was receiving that day and that I am just trying to get ahold of someone that can help me, someone that can take the time to review my claim. He tried his best to get a number but finally just told me to call back tomorrow and ask for a certain contact. After two hours calling and being transferred around I finally just decided to pay the additional 900 bucks. Please take into consideration I used funds that were set aside for my house payment and utilities just to avoid paying any further ridiculous interest charges.

I am extremely upset with Conn's. I will NEVER EVER do business with them again. I know I don't have the best credit but I feel Conn's just stole an additional 900 dollars from me and now it seems like no one knows about the efforts I made to relay my situation prior to the expiration date and now I am getting treated with this terrible service. I am very upset that now I am having to ask for family assistance to try to pay my house payment that's coming due when I was lead with false hope.

After three weeks I called to check the status of my refund and was told I still owed Conn's. Conn's ended up with the money I gave over the past 10 months and the merchandise was paid for by the insurance I paid for and they still expect me to pay for the remaining balance. The burglars got a free 55" smart tv but the consumer is left owing money. They would not return my money and continue to call many times throughout the day which I feel is harassing. I wouldn't advise anyone to spend with these crooks.

The next day I was able to reach Conn's and made a payment and I spoke to the girl from Conn's and she took my payment and as she was verifying my information she found that the information that had previously been corrected by another representative after I had changed phone numbers was entered wrong by the rep, and this included my email address so all of the password reset emails we're going to the wrong email address and that was why I could not recover my account. Also due to my work hours the phone number that I was trying to contact someone at was closed when I was trying to call them.

Also after the rep took my payment for the month of August 2015 she entered the payment to be made using my checking account instead of my debit card which in turn means that the payment takes up to 2 sometimes 3 days to reflect on the account, so my payment for that month ended up being late. Well as it turns out Pawn uses any late payment as a reason to rescind the offer of a cash option no interest price, and as I had only purchased one item which was the PlayStation 4 that was priced at approximately $600, Conn's now felt that they were entitled to charge me interest for the purchase which raised my total to almost $900!!!

Every month I made my payment of within the 10 day window like the Conn's salesmen had told me when I made the purchase and I always paid approximately $50 sometimes more on my account as I wanted to make sure the entire purchase is paid off before the one year no interest promotion had expired. Well as I found out today that is no longer the case since Conn's representative made errors in entering my information into their system I was unable to access my online account to make a payment and since I was unable to reach anyone immediately to make a payment because of the hours I work and the hours they are closed, as well as the fact that the representative that I spoke to used my checking account instead of my debit card number to make the payment and did not tell me that it would take 2 to 3 days to post to my account I am now on the hook for a massive amount of interest!

If this is the way that Conn's decides if they want to do business with people then I will never recommend doing business with them to anyone ever again nor will I ever make any other purchase with them. Every month I made my payment off within the 10 day window like the salesman had told me when I made the purchase and I always paid approximately 50 dollars, sometimes more.

Well because of the representative error in correcting my information into their system and me being locked out for my online account and not being able to make a payment prior to the end of the 10-day window, as well as the fact that the representative who eventually ended up taking my payment using my checking account instead of my debit card number thus causing my payment to be an additional 2 days late because of the processing time for a check, Conn's now feels they have a right to charge me interest on the account all because OF THEIR MISTAKE!!!

When I called in to customer service and spoke to a representative in the accounting department she was very rude would not listen to me or try to even understand what I was trying to tell her and would not understand that it was not my fault I had the late payment. So, never again will I ever deal with Conn's or recommend anyone purchased anything from them! And honestly at this point because of their operating practice I am seriously considering closing my account and disputing the remainder of the charges simply because I feel that I do not owe this amount because of their mistake!

The kicker is, the salesman that sold me this thing, didn't mention a WORD about the restocking fee while he was busy selling me the extended warranty, but he was all about telling me how I would get a phone call from Conn's asking if he gave me good customer service. Even better, I was thinking to buy new furniture from them after Christmas, but according to their "return policy", you" can’t return furniture, mattresses, decor or accessories unless it’s inspected by a Conn's Service Tech and found to have a “manufacturing defect". What the hell? I would NOT have had these problems if I would've just used Best Buy! With Black Friday around the corner, consider yourselves WARNED!

I was shown paperwork and a contract that said 18 months no interest by BOTH manager and sales. I made sure several times, with my husband being there with me as witness to make sure I didn't make the same mistake again, that what I was signing was what I was told. I signed and then the manager took the paperwork away, said he was going to enter data into the system and sent the sales associate to gather my items. I was given 'copies' of the contract and I went about my way. Eventually, my bills start coming and about the third month in I realize upon checking my bill that I am being charged interest. Confused, I called Conn's who told me to call the bank I was making the payments through, to be told that Conn's is the one to write the contract so therefore they're the only ones who can make changes in my account and was referred to calling them back.

I call, and ask to speak to a manager, who proceeds to tell me that if they entered the contract in as a 'fixed' rate meaning lower interest rate than normal but not as no interest and I explained to him everything I was told and happened on that evening, he then said that if they messed up when entering the info that there is nothing they can do about it because they can't go back and rewrite the contract so that the best thing I can do is "pay in full" so that I am not charged interest anymore, which to of course I get irritated with for such ignorant answer and tell him that obviously if I had the money to pay in full I would have never signed a contract to begin with. He said he didn't know any other solution other than to pay in full, or just keep paying monthly and keep paying interest.

I am very displeased with the answers that I have received from Conn's. They really wish that there was something they could do. If it were up to them, they would have it fixed. I deserve to have it fixed, but it is really out of their hands - yadda yadda yadda. All they are doing is shifting the blame to someone else rather than helping to find a real fix for my couch that is literally coming apart at the seams after being in my house for less than a month.

I wish I could say I would recommend Conn's to a friend. However, I wouldn't. Quite a shame because my shopping experience was not a bad one. The sales man left me alone to browse and made himself available for questions that I had. He was not hovering around me and trying to pressure me like many furniture sales persons. However this was not a cheap couch. And though it is comfortable enough, at the rate it is deteriorating, I will likely be buying a new one in the near future and it will not be from Conn's.

Got a call this morning after going to my local store and speaking with the manager, girl said they would send someone different out for a second opinion inspection and wouldn't you know the call got disconnected. And when I called back no one knew anything about it or who had called me. Now I have furniture I'm still paying on that can't be used. DO NOT BUY furniture from Conn's and expect them to stand behind their product!

I had a service call over a month ago - still waiting on parts so they can try to REPAIR again. I have purchased several other items - everything seems poor quality. Kitchen set... screw won't stay in hole. Bench not made right. Son's bed... wood chipped just from him sleeping in it. The knob on drawer under bed came off weeks after purchase. And they won't stayed screwed. It one thing after another with Conn's. I've called millions of times, emailed corporate, went to store. The manager at the store is the only one that tried to help. He called corporate about my sofa set but we got nowhere. I have bought so much from Conn's - never again. I would never recommend Conn's to anyone. Bad bad service and products.

When I contacted Conn's they advised me that I had a $5 balance, when I asked why I didn't receive a call or bill they advised me that they do not bill or call on balances that are $5 or less (I paid the $5 immediately). When I advised that I shouldn't have a balance as I had authorized the payment in full they apologized and said there was nothing they could do. I disputed the late payment on my credit report and yet they chose to argue and were unwilling to clear the late payment. This is on the most recent account I had through Conn's. I had a previous account which I had purchased several items on in previous years. Needless to say they have lost a customer in me over their billing practices and the ridiculous sum of $5.

I would not purchase anything from them as they do not care about you once they have your hard earned cash. I have made over 12 calls to them requesting repairs and updates or credit... just to be passed around from person to person to which none of them actually care. I would go as far as getting a lawyer but would lose more money than I already have. I have contacted BBB and will see what they can do.... but bottom line for me is that I will purchase many things in my future and Conn's will never get another penny of my money. I would stay away and look elsewhere for your needs.

I will NEVER EVER do business with this company and I have every intention of trying to make sure as many people as possible NEVER use this company. I hate Conn's for what they have done to me as well as the constant stress and anxiety of wondering if they will be calling me more and harassing me for a debt that is not owed. I have every intention of suing Conn's for this, and I have the right to be left alone now that the debt supposedly (in their words) "has been taken care of and you shouldn't be receiving any more calls."

Within maybe five minutes, they stated that the appliances would not fit. Furthermore, that we needed to hire a carpenter to make the necessary adjustments to my custom cabinetry. These "adjustments" included raising up a cabinet for the fridge, demolish the frame around the fridge, and demolish the entire cabinets above the stove. He also told us to hire an electrician because they needed electric plugs to hook up the dishwasher and above the range microwave. There was a hood above the stove which was wired directly and the dishwasher was wired the same way. He also told us exactly where to place said plugs. I told the technicians that I did not want to accept the appliances if they could not be installed, to which he replied that they could not take them back.

I refused to accept them but he then went on to speak to their supervisor/dispatcher, whom asked to speak to me. It was a lady and she assured me that everything would be okay, I just needed to write on the signing sheet "delivery only". So I did. All the appliances were left in my garage--to my dismay. I don't know what they did but the kitchen and part of the living room flooded. We didn't want to mess with it, so we just turned the water off, and cleaned up to the best of our abilities. So we couldn't use our sink, dishwasher, nor fridge. I contacted Conn's--they told me that next set of technicians would take care of the problem. So we made all the adjustments that the 1st technicians told us to do.

To my surprise, when the 2nd set of technicians came, they told us that the adjustments were all wrong and that they could not do the install. I was furious and demanded to speak to their supervisor. I spoke to a manager named Frank, who assured me that everything would be taken care of by a member of his carpentry team. This was scheduled for 9/6/15. I was out of town that day, but my husband was home waiting for them. The technician stated that the adjustments made were all wrong and there was nothing he could do. However, he would fix the water problem so that we could use our sink, fridge, and dishwasher. We don't know what he did, but the house flooded again. Plus we were left with no hot water. We can now use the fridge and sink thanks to him but dishwasher is inoperable due to whatever it is that they've done.

Upon my return, I called Conn's on 9/8/15, spoke to another manager, named Mike. He assured me that everything would be taken care of but I never heard back from him. In a desperate attempt for help, I went back to the store where I had originally bought the appliances, the manager told me that there is nothing they could do to help. Advised me to call corporate. Called corporate and they advised to go back to the store or to call the delivery department to handle it. I advised them that I'd been there, done that and no results. I'm not sure if they kept hanging up on me or bad connection... But I had to call back three times, and finally the service rep told me that he would make a claim. I still have not heard back from anyone.

I am beyond exhausted and frustrated. I don't know where else to go. Meanwhile, my beautiful appliances are collecting dust in my garage and I'm making payments on them when Conn's had not done their part. Please help me. I do not know what else to do. I've included some pictures. Mind you this is a few weeks later. I did not take pictures when it all happened.

My house is brand new 2015 and in immaculate shape. I just moved in. Let's just say my walls are scratched badly, my molding on the stairs are the same, my carpets are quite dirty and will need professional cleaning, they took my front door off the hinges after trying to fit the refrigerator through the door with the doors on like idiots (instead of taking the doors off the refrigerator to have my space to fit through the door and make it lighter to carry) and I had to help put it back on because the guys got into it because one wasn't pulling his weight, used my Jordan retro 10 as a door stopper, stepped all in my flower beds from wobbling the refrigerator when trying to carry it.

I still don't have a refrigerator because they scratched it too badly and have to bring me a new one (problem I don't know how many). So let's see, if Conn's Corporate can get this resolved by the time I syndicate my posts across the most popular and credible reviews sites for furniture companies on the web :) (FYI I work for the #1 digital marketing firm in the U.S.) By the way, they're off to a bad start because the drivers tried to lie and cover their **. I talked to their manager, Barrett, and he said, they told him my carpet was already dirty and they took pictures... not realizing I recorded their epic fail the whole time on my phone. Barrett replies, "they did all that and you still don't have a refrigerator, damn lol.." DON'T USE Conn's.

They stayed in excellent communication with me to let me know when my stuff would be delivered. I got the 30 minute call and went home from work. The delivery guys were careful and friendly, I just wish they would have taken longer to set everything up cause I was hoping to take the afternoon off work, but they were done within my lunch hour. =) Some off these other reviews are surprising because I have dealt with a lot of other companies from Rent-a-Center, American Furniture Warehouse, and Mattress Firm who all either ripped me off, would not finance me, or charged insane interest from day one. I hope I don't have issues in the future, because right now Conn's is top of the line.

The chair was not in the warehouse and they were not expecting to get anymore in. I would have to purchase the chair off the sale's floor for 15% off. I said I would look at it and see if it was in good shape. They had two. I inquired about the matching pillows indicating that I would gladly pay the full price on the chair for the pillows. They only had two chairs but 4 pillows. Who would want the pillows if they didn't have the chair? Again, I was told "no they go with the other couch." As they finalized my order, I was informed "you didn't spend enough." (to qualify for the zero percent down). At the beginning no one mentioned anything about a dollar amount. I said that was fine because I have a credit card I could use. I did not need the zero percent financing as I pay my bills as they come in. The salesman asked for my credit card.

I asked to see the total amount and the order before giving him my card. The delivery charge was $139. I inquired as I was told it was zero. He stated that "it was only if you qualified." I did qualify for the zero percent I just didn't spend enough for their total. He asked me if I wanted a TV for my bedroom. Had to spend $199 in order to qualify for zero delivery. I was not told this in the beginning either. We went to look at TVs. I was hesitant as I really was not prepared to buy a TV on that day. Then the salesman stated "Oh wait, you can't buy a TV you have to buy furniture. It has to be in the same department." I said "What?" He stated the extra money had to be in the same department.

At this point, I had been at the store for 2 hours. I was furious at the deception. I went to his desk and ripped up my driver's license Xerox and threw it in the garbage. I told him in no uncertain terms that I wanted my information removed from the computer and did not want any information in there. He did a function key and showed me a blank screen. I walked out furious. Today in the mail, I received a credit card from Synchrony on behalf of Conn's. I am livid and feel that my personal information is compromised. I plan on calling their corporate office. I also canceled the card. I dealt with Goodwin, a female manager, and Steve a male manager. I would not EVER deal with company and hope others do not as well.