Colonial Van Lines Reviews

Not happy with Colonial Van Lines. They need to get someone who knows how to estimate the cost of a move. In the end, the move cost me an extra $2100, and that was because the gentleman who initially estimated the move was so far off. The sad thing about it is I was told by many people not to go with a broker. And this wasn’t my first move. This was my first move that I ever went through a broker and I will never do that again. I asked the young man that quoted me about the brokerage because I had heard from other companies -- I had five estimates and Colonial Van Lines was not the lowest, they were in the middle. If I had gone without a broker and gone through a regular van line, I would have been much happier because they probably would have been more on the ballpark of what the move was going to cost me.

My moving experience was so bad, I created a Yelp account just to warn others. We had issues each step of the way, and once you sign the contract with Colonial good luck getting your representative to return your calls, and don't expect anyone else to try to help you either. We were given a 2 day moving window and told we would find out at least 5 days before our move day, the actual date. We found out the night before at almost closing time, after multiple calls a day for 5 days straight. We booked our move with a binding agreement on weight (based on a visual estimate). Everyone I spoke to except the manager in the booking department told me it was impossible to have a binding estimate based on weight. I'm not sure if other representatives didn't have access to view my contract, or if they just didn't read it.

Job #: **. Recently moved from central IL to Dallas. Sub-contracting company was Relax-Relocations owned and operated by Enrique. All of my stuff was wrapped professionally and loaded within 2 hours. Enrique called to verify best time for drop off, and drop off was within 3 days! No damage to my furniture, also laid out floor mats to protect the hardwood. If Colonial can continue to provide contractors like Enrique, they should have no trouble staying busy!

Thank you again for being proactive and standing behind your commitment to working to satisfying your customers move experience.

I had to move because of my family. James, my moving coordinator, was the main reason I chose Colonial Van Lines. Sometimes the first impression is the best, and he was my first contact with them. He was very professional, courteous and answered my questions really well. The services and expectations set by my moving coordinator were very accurate, and I had no problem during my move.

My husband and I recently moved from Detroit, Michigan to Ogden, Utah. We knew moving across the country would not be cheap, so we were excited when Colonial Van Lines gave us a significantly lower estimate than any other moving company. Unfortunately, their estimate was extremely off, and we were 800 lbs over. (which made them $300-$500 more expensive than other moving companies). They also took over 3 weeks to get our stuff out here (part of that was during the holiday, but then Christmas was over and they were still nowhere close). All the people we talked to/interacted with were very kind and apologetic about the delay. We were told we would be compensated for it... and then they charged us extra because our apartment wasn't close to the parking lot. So that cancelled out our compensation for the delay. Not the best experience, but all of our stuff was accounted for, so that's good.

We spent the winter away from our permanent residence and hired Colonial Van Lines for the move. Interactions with the moving coordinator were brief but productive, and the expectations set as well as the services were very accurate.

I'm in the military and I got a PCS order to Fort Polk. I was looking for a company to move my stuff, called up Colonial Van Lines and chose them because their price was competitive. My experience with the account manager who assisted us during our move was pretty good. They did the pickup and delivery well. Everything went as expected.

I was transporting an organ from my mom's house to my house and Henchy’s recommended Colonial Van Lines. I contacted them and it sounded good so I chose them. The coordinator was pretty thorough and professional. He was concerned about getting the van in place and googled the address to get a view of the house so he'd know how to get the van in there. Everything went well with the account manager. He gave me a couple of calls and went through the process. Colonial Van Lines did a good job.

We were moving out of state. The moving coordinator and everyone else at Colonial Van Lines were all very efficient and kept in contact the whole time. There were a few late things, a day late, but everything worked out just fine. Once they got there it all went well. The guys that moved us were super nice and efficient movers. They did well as they go ahead. We hadn't unpacked everything yet but we did have glass in two small pictures that was broken. Other than that, we haven't found anything.

Overall, my experience with Colonial Van Lines was wonderful from beginning to end. It was great and I would recommend them.

I was relocating and a friend of mine had a pretty good experience with Colonial so I went with them. My interaction with the coordinator went very well. We overestimated a little bit but they took care of that so it was good. The account manager who assisted me was very good. I would recommend them.

I got a new job in Texas so I had Colonial Van Lines for my move. Everything went smooth and as expected and I was well-informed of every procedure. It was great so I can recommend it to somebody else.

I was relocating and Colonial Van Lines' price had me choose them over other moving companies. I was in constant contact with the moving coordinator who kept me updated to what was going on and who's moving us.

My fiance did his homework about prices and picked Colonial Van Lines. We we lived in upstate New York all our lives and he had a company in Colorado that he had answered to. Their moving coordinator was good. The services and expectations set were accurate. However, during pickup, I was prepared except I needed more help to get everything done so I did the best I can. I left a lot of stuff because it was a short notice. And then delivery, we were late, we didn't get here until a day. The mover didn't do the delivery. He thought my fiance could get here in so many days but we drove 1,900 miles and we can't get here at the allotted time. We needed an extra day, so we held up. Overall, they were pretty good. I had some minor damage but I didn't realize that they stuffed two houses in one van.

I needed to move because of work, and chose Colonial Van Lines because of their price. The moving coordinator I spoke with was pleasant, and the account manager was knowledgeable and courteous. Based on my experience, I would highly recommend them.

I had all my belongings sent to my sister in Oklahoma and she chose Colonial Van Lines to do that. She didn't get the insurance, though. She dealt with the moving coordinator and the account manager and paid them. On the other hand, I stayed in California for everything to get scheduled. I waited for the movers at the storage, opened it up, let them in and then out. It was very late at night when they loaded everything. They did a good job and I gave them some money to go have dinner before they got en route to Oklahoma. I followed and got there a few days later after the delivery. Everything seemed to go okay except for a couple of things that got damaged like the board across the couch that was cracked. But that's part of moving. Another concern was that Colonial Van subbed it out to a different person.

The estimator from Colonial Van Lines turned out to be spot on and the movers were great. They took their time and made sure everything was packed so nothing would break. Except for one small thing broken that I still have to get fixed, I had a good experience.

I'll definitely recommend Colonial Van Lines to a friend. Their ratings are very good and they gave me a good price. It wasn't the full load so they were able to piggyback it onto another load quickly which meant a lot to me. The moving coordinator was in a difficult position but did a great job. We were in Africa when the unit sold and we had someone to go in, pack up everything and load up the storage unit. He was having a tough time to bring out how to estimate it, not knowing what all was in the back. He kept me asking me things and we say “No, we know we would not stop there.” But there were a lot more boxes than we had thought. I’ll definitely recommend them to a friend.

I went to moving.com so we got lots of estimates, and Colonial was within the middle. Their initial agent was very friendly and helpful. The account manager was also very helpful but what he said did not come about. There were lots of talk about being a part load of a 50-footer or a 75-footer and it would take anywhere from two to ten days. In the end, it was a small, independent contractor with a small van out of Phoenix. They followed us, we followed them, and we all came down together. Everybody tried to do their best but things changed all the time. It was very confusing. Colonial Van Lines did what they could do but because it's such a national company, it’s difficult for them to do the jigsaw to help everybody all at the same time. And I think we’ve lost one box. We will be putting in a report about it.

I got Colonial Van Lines about three years ago when when we were trying to move our father-in-law over. We planned two months in advance to get them over here. We thought, “this looks really good, everything should work out well.” So I tried to speed up the process, and although things got odd towards the end, everything worked out. I offered a $1,000 bonus to the mover to get here a day early but he got here exactly an hour late which was hard on us.

In all respects, this was the best moving experience we have ever had. Communication, both from the office and from the road team, was excellent. This was the first move (out of five that we had previously) where there was NO breakage! We packed all but three pieces. The only criticism that I would have is the charge to pack the three items was quite steep. I would use Colonial again should the need arise.

I must admit I was worried after I booked with Colonial Van Lines due to a few reviews I saw. However, I was very pleased with the customer service I received from start to finish. No worries after I realized that the truck company would be contracted out. They picked up on time and delivered before I even expected. I would use again and recommend them for their value and service.

I'm retired and I wanted to relocate out of New York to somewhere that's more economical. So I talked with a couple of people and with other van lines but of the few people that I talked with, Colonial Van Lines said they could give me a better deal. Their moving coordinator and account manager were good. The only close to being negative that happened was after the movers came, picked everything up, I was told that I would be called back that evening with a tail weight to the truck so I would know how much more I had to pay.

Colonial Van Lines was very thorough and they set good expectations. The moving coordinator was very honest. I liked that he encouraged us to get other quotes before we settled. He wasn't pushy and in fact, he never even followed up with us. I followed up with him because he wanted to give us time to consider and that was very good. During the move, I appreciated that the account manager was really good about letting us know where things were in the process. I didn't have to call them to ask about where we stand. They were proactive in reaching out to us.

Colonial Van Lines did a good job with the moving and following up with everything, making sure that people were there on time with the pickup. The people who picked everything up were fantastic. Every correspondence that I had with Colonial, insurance and everything else were good too. Colonial themselves is great, but I didn't have the best experience with the third party for delivery. The first issue was they called me at 9:00 at night on a Sunday telling me that they were going to deliver the stuff within an hour. 10:00 at night for a delivery isn't really ideal.

Colonial was great to work with. They were in contact with me throughout the process, always kept informed about status of move and always willing to answer questions. No hidden or surprised extra costs. Very accommodating when I had to change date of move. The moving van guys were very courteous, professional, and careful about my belongings and all of my things arrived on schedule and nothing missing in the move.

Due to a job change, my wife and I had to relocate and because Colonial Van Lines had good reviews online, we decided to get their service. I had several interactions with several of their folks. The very first one was with the sales rep who initially put the plan together and that went okay. I had requested for a timeframe of Monday or Tuesday, Dec 28 or 29, because the buyers needed to be in the house at a certain time. I was guaranteed that that would happen, but it didn’t. I explained that on the 29th, I needed to be out by 3:30. The rep kept saying that they're going to help me but they never did other than I need to be rescheduled for the 30th and 31st. That was very stressful because I had to get out of the house and I wasn’t able to.

This was the first time we had a big move and didn't know where to start. Once I found Colonial Van Lines they made our move from Wisconsin to Florida easy and carefree. Pick up and delivery times were accurate. We did have some minor damage but everything was resolved.

I got relocated and chose Colonial Van Lines because they beat other companies' price. However they didn't follow through with it. My experience with the account manager was okay but I'm missing some stuff. They traveled a thousand miles and banged up my door and a few pieces of furniture. But other than that, they were very fast and did a good job.

Just before Thanksgiving we moved from Oklahoma City to Palm Harbor Florida. Colonial Van Lines did a great job helping us plan the move and followed up when things arrived in Florida. We are pleased with their service and would recommend them to others.

We had a very good experience from start to finish. The driver & loaders were very careful loading & unloading our belongings. They took their time to do things right. Did not rush to get the job done.

BEWARE!! Total NIGHTMARE! Colonial Van Lines contracts out to third-party carriers and as a customer, you have no control of the quality of that company or drivers. I was contracted with "Top Cat Movers", a totally unprofessional and unreliable company. After numerous complaints to Colonial Van Lines, they backed up their vendor vs, the paying customer. I asked repeatedly for another carrier but they could not make a change! Top Cat was delayed from the beginning, scheduled pick up on Oct 9th. Did not pick up until the Oct 12th. The truck was 3/4 full and could not accommodate my 8100 pounds of inventory. They said they would schedule another truck and split the load.

I went with Colonial Van Lines for my move from Pennsylvania to Tennessee because of their price. They had to meet me at a storage facility and they were punctual. Also, they had to disassemble some of the furniture and when they brought the furniture into my house, they assembled all my furniture for me. They went beyond what they were paid to do. My experience with them was pleasant and stress-free.

We were relocating and went with Colonial Van Lines because of the price. The moving coordinator explained everything to me and he was good. Our experience with the account manager who assisted us during our move was good too. Any questions that we had, he answered promptly.

Colonial Van Lines had a fair estimate of what it's going to cost me to move compared to other people I checked. I wanted to move to a location where there is a cheaper cost of living. I had a pleasant interaction with the moving coordinator. They did a good job of explaining the process and all the contingencies that were related to that. However, there were a couple of situations that happened. I had to call them several times to have them correct the destination address. And even on the night before they were going to deliver they still haven't been communicated the new address. Have I not double checked, it would have created a big problem because the delivery would have gone to a different town altogether in spite of the fact that I had made three attempts to get them to correct the address.

The moving coordinators from R&R Moving Company (the company that Colonial Van Lines subcontracted) were good and knowledgeable. Their movers were very nice and polite. Everything was clean, including their truck. Everything was good. I checked them and they were good people. They did their job. I went with Colonial Van Lines because of their representation for a moving company which I thought I was getting, but they contracted it out. They have good contractors and I had a pleasant move, but they should have said at the beginning that they will contract it out. I would've understood more, and I would've been more reasonable.

I was very happy with Colonial Van Lines. My moving coordinator knew about my personal situations with my husband and his health. He stuck with me through the whole process. There were problems that popped up and he dealt with it. Because he did, it helped me and it helped the company, too. I would gladly recommend them to friends and family.

My husband and I moved and our experience was so easy and very relaxing. We were a bit frazzled but our movers, easy going!! That is huge and so helpful. The driver, Allen, was very easy going and easy to talk with. His helpers were polite and had manners. That is huge in this day and age. Another huge plus was they almost beat us to our new place... We did not have to be without furniture for not even one night!!!

Every time I open a box, I’m not quite happy with the way I got packed. Other than that, the move itself was no problem. That all went real nice. Pedro and Tom were outstanding.

My experience with Colonial Van Lines was satisfactory. They did everything they were supposed to do. I had to have paper work on a certain way and I actually didn't go through the proper channel but they still got it done for me very judiciously. The only issue was that we had a delivery that had to be in the evening and the freight people they contacted to do the delivery didn't know that, but we were able to resolve it.

I recently used Colonial Van Lines for my relocation from Atlanta to Washington State. Basically, they’re an agency that contacted the actual folks who were to do the shipping and it was a very pleasant experience. There was continuous follow-up on when the pickup and the delivery dates were. I also requested from them well after my move was over for invoices and they arranged that in quick time. Given that my relocation has been from the east coast to the west coast, it’s been really good.

My first impression with Colonial Van was good. I was helping out our family members and I chose them for the move because of their pricing. Also, the person that I talked to was friendly and courteous. I would definitely recommend them to a pool of anyone I know.

Colonial Van Lines handled moving our stuff professionally and they made sure everything was done right. Their moving coordinator knew their business really well and gave us an exact estimate in shipping our stuff. They have all been excellent and they called us in every step of the way. We never felt uncomfortable about it and they did everything just like they had promised to do. They shipped our car too. It was a stress free experience.

It was a wonderful experience with Colonial. The driver as well as the moving people were very nice, friendly and showed up right on time. I’m very pleased and would highly recommend them to somebody else. As a matter of fact, I might need them again soon.

The movers were efficient and we were moved within 12 hours. My experience with Colonial was great and I would definitely recommend them.

I'm really satisfied with their service. They were very fast and they are cheap. I would recommend this company especially for any military members who is moving. Better company if you want to save money.

We chose Colonial Van Lines when we moved because somebody recommended them to us. There were three people who did the packing. The only thing I didn’t like was the fact that they made us put the entertainment section furniture in a box, even though we had covered the glass. To me, that was overkill. Also, we can’t find our desktop, so we’re still working with them to find that. But other than that, they worked very good and were very nice.

When I first spoke with Colonial's salesperson, he was very personable and helpful so I stuck with them. Their account manager assisted me, was very attentive and always polite. However, I had issues with the actual moving company, but not Colonial per se because they were overall helpful.

Moved from Florida to Arkansas. First contact at Colonial was with James, who was so friendly, professional, and helpful. Follow up was very good. Mena also was very helpful through the process. I was also impressed with the agents that they used for the move. No problems at all. Communications were very good. I would use Colonial if I moved again and certainly will recommend them to my friends and associates.

All our interactions with the moving coordinator of Colonial Van Lines were very good. The services and expectations set were accurate under the way they do it and the weight estimate was way under what it actually was but that’s because they kept cranking.

I had some challenges with Colonial Van Lines early on but was able to resolve them through communication and shared understanding. I appreciate their customer service follow up and based on our agreement, I am happy with the resolution and would consider using them in the near future.

We decided to go with Colonial Van Lines based on the quote and the service that I got from their agent. The quote given to us was $100 close to what we got. I had a very good experience with the account manager and I also appreciate that the crew who delivered everything and handled the pick up in Texas were extremely polite and friendly.

I decided to go with Colonial because the initial person that I talked to was personable, seemed like a nice guy and was able to beat the other quotes that I had. He was good and made everything sound like it's running great. It seemed like it's going to be a good company to deal with but after that, everything went downhill. I hate to say this but it was horrible. So I posted a bunch of reviews and a note. Then they contacted me and offered to pay my claims. So I was happy about that and in exchange I removed all my negative reviews.

I've had several conversations with Colonial's moving coordinator and they kept track of what was going on at all times. The people that picked up the furniture and the people who dropped it off were very professional and very careful. I would recommend them.

Before we made the move in Texas, Colonial Van Lines was one of the probably three that I did some homework on. The initial person that I've talked to gave me misinformation that led me to believe that it was going to be the company that picked up my furniture and delivered my furniture which didn't happen. He was gone when I contacted again and so I had to talk to the second coordinator who was very good, professional and gave me more true correct information based on what was going to happen. I had a good experience with the account manager who assisted me during the actual move. He was a little more professional, upfront and honest.

Sending me a third-party company that has nothing to do with Colonial Van Lines was dissatisfying. The person turned out to be some kind of a gangster who threatened not to pick up my stuff or throwing them in the middle of the road if I asked him a lot of questions about the process. The Colonial Van Lines team was not responding to my call and they were missing in action after they got my deposit.

My mother is selling her house and we were moving to Arizona. The guy that I was talking to from Colonial Van Lines was very nice and patient, so I was very pleased with him. Everything went fine.

My initial contact with Colonial Van Lines was the best out of all the people I talked to. I appreciated that they made me feel at ease. Their account manager, Liza, was awesome. I loved her. She was very helpful, sweet, and made me laugh. The three guys that came to move us were exceptional. I couldn't have asked for a better three guys to help move. They were the nicest guys, very polite, sweet and helpful. I was doing this move on my own because my husband had already moved so I was a little nervous about having people at my house moving me out with just by myself. They were funny, too. They were Serbian and they were hysterical. They started talking in Serbian and I'm like, "Look guys, I'm gonna put a translator on my phone" and they'd laugh.

An interstate move is never a smooth simple thing, and all things considered, Colonial Van Lines did a fine job. They were not my first choice but my second. My first choice turned out to be too expensive so I went with them. Furthermore, the moving coordinator was very good. I was juggling a bunch of different quotes and he would call me every day and say, "Hi. How are we doing?" but he wasn't pushy about anything.

We went with Colonial Van Lines as our moving company due to its price. They gave us an estimate. The moving coordinator was nice, but there was some mix-up with the move. When the guys that actually did the work got to the house, they had been given the wrong information. So the moving coordinator had to go all the way back through and there were a lot of problems back and forth. But the guy that came and did the move definitely got it all done. It was a subcontractor but they made sure they got everything worked out for us. They were great and exceptional.

Colonial Van Lines has competitive prices over other moving companies. We contacted them and they explained what was going on and things went pretty much as explained. I wasn’t familiar with moving brokers, which is what Colonial is, so I was a little different. But Conquest Moving, the company that they contacted to move us, were extremely helpful. They were flexible and everything went smoothly. Everything was moved. I think one small item was damaged but I felt that was really good given they are coming halfway cross country and everything that had to be moved. The only issue I had was that the estimated cost was significantly less than what it turned out to be, I thinking that they may have underestimated the weight. They better do at estimating the weight because I was quoted a couple of thousand dollars more. But even so, it still ended up to be competitive in terms of cost. I’d recommend them to a friend.

We were looking for somebody that could accommodate us as soon as possible and Colonial Van Lines were the first ones that said they could do it. Their moving coordinator was very helpful. She called when she said she'd call and had all the figures for it and got back to us before, during and after the move. The account manager that assisted us during the move was very nice and helpful, too. They were great. They did a good job and I would hire them again.

Colonial Van Lines were able to move us where we needed to move. We had to move on a weekend and they were able to accommodate us. My wife spoke to the moving coordinator but I had to sign the paperwork. The account manager was wonderful and did a good job.

Colonial Van Lines is fantastic. The estimate and quote were all done over the phone with the moving coordinator, and the final cost even came a little less than the quote. Also the driver and the helper were very professional, clean-cut and cordial. We couldn't ask for anything nicer. Everything was perfect. We never found one broken dish and they put everything where it should be. They set up everything and even helped hook up the TV.

I was relocating from Newport, Rhode Island to Pittsburgh and I went with Colonial Van Lines due to their prices. The account manager who assisted me during the move was great, and delivery went smoothly. The whole company was the best, and I’m happy with my experience.

When I had to make a move for my husband's job, I searched for a local moving lines online and Colonial Van came up. So I called them and spoke with a gentleman. I liked the way he was on the phone, and everything logistically made a lot of sense in terms of being available, flexible for the needs that we have and within our budget. However, the two gentlemen they sent out took way too long to do what they needed to do in the house - though I had everything boxed up. They had the furniture and a lot of boxes, but they were in my house for a long time the whole day.

We decided to move closer to where our grandson lives now that we're retired, so we called two or three moving companies and they gave us their best quote to begin with. Eventually, we chose Colonial Van Lines. The price didn't stay as quoted over the phone however since we had more stuff than we thought we have when we talked to them.

I had to move because of a job assignment change and I had a good experience with Colonial Van Lines.

Mover did not show up until the day after the scheduled time. He did damage to my driveway as his truck got stuck and I had to call the police to have his truck removed. Initial load took 8 hours and shouldn't have taken that long. I would never recommend Colonial for anything.

I relocated to North Carolina from Maryland to be with my daughter and found Colonial Van Lines through the Internet. I called several moving companies but the girl I spoke to from Colonial Van Lines was so organized and knew everything. She instilled confidence in me. There were some others that I almost went with but I didn't get that same feeling and there was even an obnoxious attitude by one. But not when I called Colonial. They seemed pretty good. Everybody that I talked to was very useful.

They arrived unprepared and extremely late. They had two guys, and one was very young guy that was tattooed up, smelling with foul odor and it took them a full 8 hours all day just to wrap my furniture. Then they had to come back and the truck they brought was too small, and had to leave everything again pushing my move out 3 additional days late. Then they came back with a bigger truck but it took all day again to load my furniture. And they just threw the items on the truck breaking mirrors, scratching up valuable furniture and broke my son's crib in half by putting boxes on top. This was the worse move experience by far and I would not recommend this company to anyone. It took four months to get a claim processed and it was a huge hassle and nightmare.

I chose Colonial Van Lines because they called me back. The moving coordinator and account manager were really good. The pickup and delivery process were very good too.

It looked like my possession were put in the truck with a snow blower. Boxes used by the movers were crushed. Had one chair with a broken leg, had a speaker that had a smashed corner, my mattress was wrapped with a moving blanket, but the corner was wore thru the blanket like somebody drag it and wore out the blanket and wore into the mattress and the mattress was water stained from something. The list is too long to continue. Will never recommend this company to anyone.

I would like to commend Colonial Van Lines for making my move from Colorado to Montana nearly seamless. I had to be back to work within days of my scheduled move and was very worried about the "window" that I was given for delivery of my belongings to Montana. It worked out FABULOUSLY! I was packed and on a van on Friday evening - thanks to 3 very hard workers! I was to meet the moving van on Sunday at 2 pm so left Denver early to make sure I was at my new place to receive my "home". The driver was delayed due to another customer in another city, but it worked out great!

We moved from Memphis, Tennessee to Orlando, Florida. My wife chose Colonial Van Lines and the people were easy to get along with and we didn’t have any problems with them. The only problem we had was when we got down here, they were supposed to be here 8:00 Saturday morning and they didn’t show up till about 3:00 that afternoon.

I initially had a bad experience with Colonial Van Lines but they've resolved my issue by paying me what it cost to have the rest of my furniture moved. I am happy with the results and would recommend their services in the future.

This was my 6th move experience and my first with Colonial and I only had one good contact (Benjamin **) throughout. Communication was terrible, packing was terrible, quotes were way off, customer service and follow up was abysmal - I did all the calling and follow up. They damaged furniture and I STILL don't have my refund for that. I asked for additional compensation due to all the challenges and I have received NOTHING from anyone. I have asked to talk to the CEO to give my feedback and nothing - no one will pass me on to higher ups. This was a horrible experience from every aspect and I will NEVER use them again and I will never recommend them to anyone!!!

They showed up 24 hrs early, was delivered 12 hrs late after confirming what time the delivery would be. Showed up at 10:30 PM. They refused to offload prior to paying. Then offloaded someone else stuff. Cops were called. Notified HomeAdvisor and Angie's List NOT to recommend you since I got no satisfaction from your home office.

When I first called I was given a representative who assured me he would be with to the end of my move! Next thing I know I was given a different representative, so much for Chris' assurance. I was told by my new guy I would be sent a form for broken items, still waiting. The contracted movers had broken some visible items and said he would send me a check, still waiting! I'm still sorting and unpacking my items and finding more broken or damage stuff. No form to itemize the stuff on! (Like I said I'm still waiting!) I personally would not recommend this type of move. Colonial Van Lines is a broker, as I was told by my movers, and contract out the work. In other words they charge you a fee and turn the work over to someone else. Once again this is what I was told by my movers.

Booked my move three months in advance. Told them I had a two day window to move due to I had fly-in to due the move. The day of the move they called and said they could not make it on time. To make a long story short, I had to threaten to sue to get action. They cost me time and money.

This was, by far, one of the worst customer service experiences I have ever had. It started with the movers showing up a day later than promised. They called and said they would be there first thing in the morning and did not show until 2 pm. They backed the truck into the lawn (which was wet) and got the truck stuck in the mud, leaving big tire marks. The driver and helper were fighting. Yelling at each other using profanity. They broke a floor to ceiling mirror in the process.

Colonial Van Lines were really good movers. I was very pleased with them. They were very professional and very efficient. Nothing was broken or damaged and their timing was perfect. It was a very good experience.

My antique dresser and card table both had legs broken off when I went to storage. I sent pictures and a letter to the claims department with no answer. I sent another letter and got an email stating the company never received a claim. I resent the pictures to Colonial and received no correspondence since.

I moved less than half of the inventory that was on the furniture list yet the move and weight was more than double of the original cost. Movers repacked items already packed by myself or previous movers. Mover did not show up on time for pick up and was over a week late on delivery. For delivery he said his truck broken down but it ended up that he was on another job! Also for delivery he gave a call an HOUR "heads up" before delivery!

Pre-move contracting and pricing was professional, courteous, and efficient. Loading was a day and a half late and contracted out to individuals who had a rent-a-truck (Rider). The individuals came with the truck already 3/4 full. There was not enough room to load the contracted number of boxes and furniture of the one bedroom apartment with no appliances. The individuals came without material to protect the mattress or wooden furniture. They had to make two trips and never unloaded the front 3/4 of the truck. They pushed wooden furniture against the floor and walls of the truck, stacked boxes and other items onto unprotected wooden and cloth furniture and unprotected mattress.

I was very pleased with the initial service and quote I received, but when the crew came to pick up my items (which I had detailed during the quote), they said there were extra costs for some of the items. The representative should have explained that at the time of the quote. When I tried to contact the rep at the time of pick up to get an explanation for the extra costs, neither of the two reps were available and neither called me back when I left a message. That's horrible customer service.

After Consumer Affairs reached out to me, the company emailed paperwork and requested an updated star rating, and to explain my resolution. I will receive minimal compensation after this...supposedly.