Colonial Van Lines Reviews

I've used Colonial Van Lines in the past so I used them again when I relocated from Florida to Pittsburgh. They're professional and on time. The moving coordinator was courteous and took the time to explain everything. The services and expectations set were almost spot on. Plus, the account manager who assisted me was very knowledgeable.

We finished up grad school and we moved from Missouri to New Jersey for work. The account manager at Colonial Van Lines answered all my questions pretty clearly and everything was done over the phone. We went room by room and took inventory of all the big items first. We had an estimate based on how many boxes people had in previous moves. We expected that we’ll be a little over that. Colonial Van Lines gave us a pretty straightforward estimate which is what I needed. However, the payment ended up about $750 more than we expected it to be mostly because the apartment complex we were moving into was supposed to have three elevators and one of them was supposed to be about 10 feet from our front door.

Very satisfied with their services. I would use them again. Movers were friendly hard working and careful with our items. They were on time and helped to place everything where we want them to be. I can highly recommend to anyone with moving relocating needs.

We were short of time so we quickly got four quotes and we picked the one which wasn't too low or too high. Colonial's coordinator emailed me first then he called and asked me about all the stuff that we had to move. He quoted us 4000 pounds then he had a list of things and we went over it. He also asked how many boxes we’ll be making and according to my estimate, it was 20. But he said, we should consider it as 30 and we went along with it. We ended up with 35 boxes so it was a good estimate. Then, he sent me again a revised quote for the weight found. It was okay with us so we went ahead and booked Colonial Van Lines.

Colonial Van Lines quoted me a really good price when I moved from Arizona to Connecticut for a job. They called me and I proceeded to go through the inventory with them. They sent me a quote and then they proceeded to send me emails and call me and my wife everyday. It was a bad thing. I haven’t signed the contract and it was like they were pushing really really hard and my phone messages filled up my inbox. So that was a little annoying. Once we booked it and agreed to do it they called again to verify everything, which was good. I was already working in Connecticut so my wife was handling everything back home in Tucson. They called in and said they were coming a day early so that set everything off on a really bad footing initially because she had to scramble and just throw stuff in boxes to get ready.

I got engaged to someone living out of state. I did a big move and Colonial Van Lines quoted me a good price. I spoke with two different people and both were very professional and polite and answered all my questions. However, the quote was not very accurate because their final weight was way more than we thought it was going to be. But that’s fine because we ended up over the weight anyway with the amount of stuff that we ended up bringing. Though it wasn't necessarily their fault, some of the weight estimations were a little bit wonky. They put the total weight for a queen size bed at 250 lbs and that’s a lot of weight for it.

The main reason for the five star rating is because of the driver that we had for the move. He was very friendly and seemed very concerned about making this move as easy as possible for us. The driver was very kind and very hard working as well as the extra help with the move.

I was looking online for a moving company, filed the research, and Colonial Van Lines contacted me. The moving coordinator was awesome. He gave me all the information and everything I needed. He explained everything in detail and called me several times to follow up. Everybody was super kind and helpful and I didn't have to think about anything. The final cost ended up higher and it was because I didn't think about things that I needed to move so. Other than that, everything went so good and it was an easy experience. I was happy with them.

There was an illness in the family, so I moved from Maryland to Florida so I could be with my family. Colonial Van Lines was the transport company that I chose for my move because of their price. The transport coordinator was very nice and thorough. He went through almost everything with me beforehand and gave me an estimate for the weight from what I had described of my things. But he said that the price could be different after they had actually weighed my things.

I’m originally from Wisconsin and I got a new job in New Jersey. We’re still maintaining our house in Wisconsin and we’re moving half of it to New Jersey. Colonial Van Lines responded to me when several other companies never responded at all. They were friendly and their timing worked out for my plans so I used them. The moving coordinator was really nice and very helpful. Milos and Nenad, the movers who came to my house in Wisconsin, were awesome. And the movers who delivered my things here to New Jersey, Stevin and Francisco, were very nice and helpful. I was a little nervous since I never hired professional movers before, but my experience with them was very good.

The company representative contacted me four days later and was very gracious stating that this is a rare occurrence and asking if there was anything they could do to compensate me for the troubles they created. I've already booked with another company so I accepted their apologies. I truly appreciate their follow up, listening and offers of recompense.

We needed to afford living somewhere so we moved 2068 miles cross-country from Albuquerque, New Mexico to Sebring, Florida. Colonial Van Lines had a good rating and we liked everything that was included in their service so we hired them. They assigned a value to everything we had, had us estimate the number of boxes we would have and describe our furniture. Once all that was totaled, they gave us an estimate that was relatively close to what we ended up paying. The coordinator explained everything fairly well and the delivery date set was accurate. The only thing is, there was a slight mix-up where the coordinator thought that after they picked up our stuff, they would be delivering one week earlier than they actually did. The driver told me the exact date that he would be going though and I don’t know why it ended up being different. But most of everything arrived intact so it was a relatively nice experience.

We’re retired and we decided to move from New York to Florida. We spoke to a guy from Colonial Van Lines and he sounded sincere. We were given a quote, but that wasn’t even close to what the final cost was. We were given about $8000, but it ended up about $15,000. What their reps were saying was because they didn't come to the house to look at what we had, they couldn't estimate. We have a two-bedroom apartment and I told them we got some big function and a lot of stuff in this two-bedroom apartment. But that’s okay. What I am complaining about was they didn’t put the parts of furniture pieces they took apart in one place. The boxes don't tell you what's in them and there were about 120 boxes. I’ve taken apart some units myself, put everything in plastic bags, and labeled them. I also had marked some of my boxes and I made my inventory of what was in the boxes. I've been missing all the names of the ones that they packed.

We needed to relocate from Arizona to Wisconsin. Colonial's rates were comparable to other companies but the gentleman that I spoke to went above and beyond to help alleviate my concerns about the price. I was also concerned because my husband had a lot of tools that it would come in too low. He had someone come out and do a physical inventory. So, our costs were almost exactly the same as what he had quoted, which was great. We had no surprises.

I had a work-related relocation. I made a request over the internet for quotes and ended up selecting Colonial Van Lines. I made several calls to the moving coordinator and he was alright. Their service was consistent and the orientation was fine. The move was successful.

Colonial had fairly decent reviews recently and they could meet my date for moving. Dealing with their rep went fairly smooth but there was some confusion in terms of the not to exceed price, which is how they advertised. It was a bit of a bait-and-switch because of them still planning on weighing our goods at a weigh station and then if it's heavier, I got to pay more. A lot of the competitors will offer not to exceed price though. But their account manager was always very responsive with the phone calls and when I would reach out to him, it was easy to get a hold of him.

We were relocating and I happened to see Colonial Van Lines' truck in the area we were thinking of moving into. They were moving somebody else there so I used that for reference. Colonial Van Lines kept me updated via e-mail and phone calls. I felt very supported that way and all of my phone interactions were excellent as well. The services and expectations set by the moving coordinator were fairly accurate, considering I underestimated the number of boxes and things that we had and we came in twice the weight that I had given them initially.

A couple of my friends use Colonial Van Lines and they recommended it. I used Colonial Van Lines when I moved from Cincinnati to Chicago and at that time, my rocking chair was broken. And I didn’t claim for it because the amount they'd pay for it was too less so I just left it as is. Everything was fine other than that and I was in touch with the same lady who helped me before and I used the same service this time when I moved from Chicago to Minnesota.

We wanted to go from Texas to Florida because of our church and I wanted somebody who has their own trucks. I had a choice between another company that’s most well known in the world and Colonial, and the other one charged based on space and not based on rate. So I chose Colonial and I ended up saving money because the truck was physically large but it's all super lightweight so it turned out it was a better deal. Both companies had really great service and people talk to me but Colonial also did assembly and disassembly for free, it's part of the deal. We have to have a washer/dryer unhooked, disassembled or taken and re-hooked up again, so we made a contract for somebody to do it. 

I was moving some 1800 miles away and I shopped around. Colonial Van Lines was available but it was expensive. There were some changes in the inventory. I would have appreciated more in-depth questions because the big stuff was accounted for but moving a household with kids’ toys will adjust the inventory a great deal because that didn’t come up and it wasn’t really something that we planned. It wasn’t done as well as it probably could have been. I had everything packed up and ready to go before the movers got there for the pickup and delivery. The two men who moved us were outstanding. They did a great job and there was no damage done. They were really nice and respectful of the house and the kids. They were a big difference maker.

I was moving for work from one town to another that’s 168 miles away. I Googled for van lines and Colonial was one of the first that came up. The rep who helped me estimate my inventory was way low to begin with. When I got a competing quote, the weight was a lot more and those people came to my property. So, I called the Colonial rep back and we got re-quoted properly. The reps and I had good communication and they stayed on top of things and followed up after. Their team did all the packing and I was ready for the move. I've done this before, so all my pictures were all stacked and I've done some preparation for the packers. The only thing I wasn’t informed about was that I ended up using a subcontractor. I would have liked to have known that upfront. Other than that, the overall experience was positive and I would not hesitate to call them again.

I needed to relocate for work and I had moved with Colonial Van Lines before and had a good experience, so they’re the only choice in my mind. They were very positive, helpful and got back to me in a timely manner. The account manager, Cameron, was great, kept me up to date on everything and checked in on me often. They gave me notice of the time of pickup and delivery and I was prepared and had everything packed. The service was spot on and I’m recommending them.

Colonial Van Lines has been in touch with me ever since upper management found out about some of the things that have happened. They have worked hard to resolve my issues which shows a lot about their values.

I had to move for work to a place which is 10 hours away and Colonial Van Lines helped me as recommended by a friend of mine. I used to have a one-bedroom apartment and I live by myself, so I only had 2,500 pounds of stuff. Their quote was spot on and I didn’t have to pay anything extra. Their coordinator was always very professional and courteous, which made our interactions very pleasant. Their account manager was also very professional. She notified me exactly what time everything was coming. The person who I had scheduled the move with, as well as other people, notified me exactly what to pack, what to leave out, and what to expect. That was a process for everything. Overall, they were a great company. I would definitely recommend and use them again in the future.

I was moving out for work from where I was and Colonial Van Lines seemed to be the most economical moving company for me at the moment. The mocing coordinators and I did the normal thing and they gave me an estimate of how much the move would cost. The services were accurate and right-on, and they were on time. The staff was good and the movers were nice. It was a quick move. Everything was great and went smoothly, and I'd recommend Colonial Van Lines.

I had been in the DC area for five years and I moved back home to my family. A lot of companies in the area weren’t able to accommodate my short moving window, but Colonial Van Lines was able to meet that request. The rep, Anne, had exceptional customer service skills and kept me and my mother abreast of any changes or what the company offered versus competitors. She was very responsive in answering questions and got us what we needed in a timely manner. Anne did a really good job and everything about the move went as expected.

Colonial Van Lines was very quick to get a quote back and their affordability and availability made me decide to go with them when I had a job relocation. Everything went smoothly and I have no complaints. The coordinator was in touch the entire move and called several times a day to make sure everything was on schedule. The actual bill came under what they quoted which was a nice surprise. They were prompt, professional, courteous and overall a great experience. I would highly recommend the service.

When I Contracted Colonial Van Lines to move from NY to Tennessee, our agreement included the household items and a motorcycle. On the day of the move and after hours of discussions, they tell me they can’t move the bike at the original price of $500. It’s now going to cost $900 and I would need to bring the bike to a place where it would picked up in a few days. This is now 2 hours before I have to be out of the house, and I am left scrambling to find an alternative way to move the bike. I was also asked by my customer service manager, why I did not consider alternative ways to move the bike originally to which I replied, “You people said you could do it, and now you want to make it my problem?”.

I moved about a thousand miles for a new job. I got a lot of stuff having to get moved at a very late junction and Colonial Van Lines was available at the last second so I went with them. When the time came in, I added a couple of things that had gotten left out and from there, we went packing and got everything rolling. There were a couple things that happened along the way but the account manager took care of them for me and got me here all good. Colonial was professional, on-time and it was a very good experience.

Recently we moved from Atlanta, GA to Madison, WI using Colonial Van Lines. Our experience was really good. We got the quote over phone based on the inventory list items and its weight and they seemed to have estimated pretty good. The actual weight did increase by 10% but I think it was still pretty decent estimate. They communicated on time, came on scheduled day and time and delivered it within the 8 days window they had committed. All the items were delivered in good shape. Thanks to all the people who communicated and did a great job!

I had not had to move with a professional moving company for 38 years. As the moving day loomed closer, my anxiety level increased each day. When the trucks arrived at my door, and the four friendly and very respectful men introduced themselves, I felt at ease! As they wrapped and loaded my belongings onto the truck, I knew that it was going to be okay, and my anxiety left me. The next day, unloading my belongings, I thought my stress level was going to rise again, as I was by myself. I was concerned that I would hold the men back as I tried to make sure where all my furniture would be placed. But again, they made the process for me stress free!

I got Colonial Van Lines on my next-door neighbor's recommendation as I was moving due to health reasons. I’m 64 years old and I have moved several times. I knew what had to be done and I did it. Everything went well with the account manager. I was very prepared for the move and everything went smoothly. I’m completely satisfied with the whole process.

I was transferred with my job so I had to find a company to help me move. I went online, filled out my moving form and there were several companies that contacted me. Colonial Van Lines was the most diligent about making sure that everything was moving along in a productive manner so I hired them. They were fairly responsive. I had some challenges with the estimates with their app and that wasn’t working very well. But after, I made a list, went back and forth a few times, and we're good. I fully anticipated that the service would cost more than the initial estimate and I knew that was gonna be part of the process.

I had to move a two-bedroom home from Birmingham Alabama to St. Louis Missouri. The estimate given by the moving coordinator from Colonial Van Lines was not accurate. The way to improve that is to send someone to physically look at the inventory so they don’t surprise you. I was about $900 over from what was quoted because they measure it once it’s already en route. While they helped me at the time of pick-up, it was a moot point because the quote that was given was over. Had they said this, I would have been more prepared rather than 24 hours before they arrived at my door.

I was moving my mother in with us and she was about 150 miles away. I had checked with Allied and the price they quoted me was outrageous. I thought there’s got to be out there that can do better than that. So I went online, looked and looked at the ratings and found Colonial Van Lines. The moving coordinators were very nice and polite. They answered all my questions and checked several times before the move to make sure everything was okay. I didn’t have boxes, only strictly furniture, so the quote I received was accurate. The actual moving fellows that did the work were careful with the furniture. I really appreciated the attention that they took. Overall, Colonial Van Lines came at a stressful time and they made everything easier. I will definitely recommend them.

We're moving down to Arizona for retirement. So we researched moving companies. I found a good bunch of different companies, but I went with Colonial and made it easy. A guy from Colonial came in and did the estimation. But his estimate wasn’t very good as far as the amount of stuff that I had. I had to pay $5,000 more. It went from $15,000 to almost $20,000 for the total cost for the move. It was a waste of my time for him to come out. He only had me listed down as having one TV but I got three TVs. The guy who did the estimate should have been part of the movers. He should have been there instead of giving a ball park ticket of what it's going to cost me.

My wife got a new job down south. I was then researching long haul moving companies, from Philadelphia down to Augusta, Georgia, and then Colonial came up. They were pretty highly reviewed. I got quotes from a few different places but a guy at Colonial was super friendly, always answered my calls and was the fastest turnaround. And so, I went with them. We tried to box everything we could. And there were some things that I thought they could just take but apparently, they had to be boxed. So, they ended up packing a few boxes for us but not very many. Otherwise, we were pretty prepared and packed everything we could for the move.

This was my first long distance move. I looked on line for company reviews and Colonial was OK. Then I received a call from Colonial and he explained the moving process. After that I was in constant communications with the company asking me if I need anything or if there was any changes to add or subtract my household goods. They picked up my goods, showed me the beginning weight, gave me a delivery date and showed me the ending weight at my final destination. There was no big surprises with the cost. It was close to the original estimate.

I was moving from one state to the other at about 1,500 miles-ish far and there were two companies that responded to the inquiry that I put online. Colonial Van Lines was the first one who responded. The second one had people right there in that town. They had the guy come in, talk to me and did all the estimates but the costs were way too high, that's why I went with Colonial Van Lines and I think I made the good decision. From the very beginning, Colonial took care of me. Their moving coordinator was good and on point. However, the quote wasn’t accurate because we only anticipated for 6,000 weight and it turned out to be 8,000. But once I knew how much weight I had, the quote was okay.

Colonial Van Lines had a very good reputation and their price wasn't significantly more than others. I had good interactions with the rep who gave me the quote and he was fairly accurate in what he anticipated. I had several obstacles I had to overcome in the process of this move and they were very responsive. I had to change the date and address to where the contents of my move were going to be delivered and they worked with everything. They accommodated me so it took a lot of stress out of the process.

We’ve been searching for moving companies around and Colonial Van Lines was the best deal we found. The mover was from Massachusetts and our dealing was initially okay. The account manager was good as well. But the other day, they just left the furniture here. Then we found out after we unpacked and did our cleanup that some of the furniture had broken probably because it was tightly wrapped. But I didn’t let the coordinator know because I don’t have the insurance so it’s not worth my time to claim it.

Colonial moved my belongings from a small town in Colorado to Payson AZ. They were excellent with communicating with me when their truck was going to be a couple of hours late due to mechanical problems. They did an excellent job packing and moving my belongings. I won't hesitate using them for my next move.

We were 30 miles to my new job in Philadelphia so we moved using Colonial Van Lines. Most moving companies don't want to come Lafayette, Indiana because it's a small community but Colonial Van Lines was able to come that's why I chose them. The moving coordinator that I dealt with was bad and was not helpful. We have to be the ones to communicate with her since she doesn't communicate with us. Sometimes she's not in the office and there's nobody to talk to. Most times we have to call the customer service line and talk to anybody because many times we leave her voice mail, she will not call back. I will not recommend her. At least customer service picked up the call so that was better, but they can’t really say much and couldn’t access our file.

POOR/incomplete JOB AND DECEPTIVE BUSINESS PRACTICES! We've already filed a complaint with the DOT/FMCSA and they will open up a federal investigation. I wish I could give no stars. They did not honor their original estimate and despite multiple calls to customer service have not agreed to help and tried to put the blame on us. We will unfortunately have to go to small claims court. They demanded that we pay double the original estimate or they would not release our goods which I've come to realize is illegal. We should've been able to pay %110 of the original estimate in order to release the goods. They delivered on a Sunday when we could not get a hold of their corporate representatives despite the drivers themselves talking to supervisors, and told us they would charge a missed delivery fee in order to come back when the offices were open. Furthermore, Colonial brokered the move out to ZIP Moving without our knowledge.

My mother required moving services to move back home which was pretty much the from the southeast to northeast coast. My mother liked Colonial Van Lines' price and she had a smooth experience with their coordinator. She was also pleased with the cushioning that they offered for the mattress. A ballpark estimate was given but was then adjusted to reflect about $1000 change. It was right on the cost for that though. But my mother was frustrated with this switch because it’s a low cost then it jumps so high afterward. We would have been more comfortable if it was a close rate. Otherwise, she was happy with the physical parts of the whole experience.

We needed our stuff moved from California to Illinois. One of the things that we were looking for in a moving company is somebody who, when you talk to the person on the phone, they would be the ones who actually came and picked up our household goods and move them. We were told by Colonial Van Lines that was the case with them. But, another company came and picked up our things instead. It was surprising that the actual moving van that showed up was from a company called Boost Express. I just wish that we had known that this was the case.

We're retired and we decided to buy the house next to our daughter in Suffolk, Virginia. We moved from Morgantown, West Virginia and went with Colonial Van Lines and everything was fine with our experience with the account manager who assisted us during our move. However, we’re not as prepared as we should have been. My husband had not packed up the basement ahead of time. So he had to go back and pack the basement, bunch the trunk and bring the stuff back. My husband is over 70 and I'm approaching 70 and it was a very hard move for us. But Colonial Van has helped us but there was only so much they could do.

Movers (Sal and Val) were very professional and went out their way to provide the best customer satisfaction. They kept in constant communication with us and took excellent care of our items and earned our full trust. I would recommend them to everyone.

I went with Colonial Van Lines for the reviews they had. Everything was clear from the beginning. The quote was close to what was quoted in the beginning. The pickup went well. The only thing I didn't like at the end was when they dropped it off. It was miscoordination between the local and Colonial Van Lines where it was only one guy. He had no crew. There were a couple of things broken. But it was only a couple of things.

I was moving for work and had a moving company set up but they backed out. So I did something on the internet where I ended up getting five people call me. I chose Colonial Van Lines because their guy sounded the most professional and knowledgeable about the things that I had, including a pool table that had to be crated. We also moved the motorcycle. The movers came, did everything and they were great. The only problem we had was Colonial Van Lines gave the crating company the wrong address so it was over two weeks before we got our pool table put together. They sent somebody on a wild goose chase in Arizona and we're in Colorado.

I was moving across three states and selected Colonial Van Lines for their pricing but the scheduling and the drivers could have been a little bit better. They didn’t show up when they were supposed to and showed up a day late. Then, they delivered the same day but they were later on that same day so it wasn’t in the expected time frame. There could be a little improvement on the communication. Also, it would have been nice if they used a third party contractor. It was my impression that they were going to pull up with a semi on my area and they pulled up a box truck. But there was a coordinator on site who's very good and everybody inside was really well. They loaded in one day and delivered it three days. But I filed a claim for two damaged pieces of equipment and about 30 days ago, I sent pictures of the furniture but I haven’t heard back. But otherwise, it was overall very good.

David's work was excellent. He coordinated with the moving company and they were very efficient. David was usually available and if he wasn’t at his desk, I didn’t have to call him for many times. He either answered the phone at his extension or he called me back within five minutes. The company itself, Colonial Van Lines, and the movers were excellent. But the transition over to the accounting department was a little confusing. It was just a case of one person talking apples and another person talking onions. The woman that did the financial had some difficulty expressing the progress of doing something. She should have been precise and not digress off the point. She should have done it like A, B, C, D.

Colonial Van Lines has good comments online and I've used them about six months ago. I had a work change and they picked up my furniture and personal stuff. The moving coordinator was nice, professional and responded rapidly. They made time and everything was good.

Did a great job meeting my needs, would hire again. Customer service was professional and timely, went above expectations. Movers were personal and worked effectively and efficiently. Good value, price was not the low cost provider, but fair for the service I received.

We got a fabulous experience with Colonial Van Lines. I was trying to coordinate a move for my elderly mother from across the country. They accommodated my schedule, always answered my emails and phone calls promptly and I can always talk to the person I wanted to. Their representative, Oliver was always upfront. I felt really comfortable with the young man who came to pick up my mom’s stuff. The team called to tell me that they were going to be an hour late but could not have been nicer. I got good follow up when I called to ask for more information. When they ended up missing a phone call, they made up for it by not charging us for having to carry the furniture along. The people who were supposed to deliver got there a day early. This time they weren't coordinated but it wasn’t a big deal. They were very courteous and accommodating. There was one glitch at the end, but they made up for it. Overall we were extremely pleased.

The movers were excellent. They took care with my items which I have many fragile things and were very efficient. I liked that it was the same men unloading the truck. They put everything where we wanted and even moved a few boxes after we realized we told them the wrong place the first time. Our washer and dryer were unharmed and they even told us that the plug in the new house was not right for our dryer so I was able to call a plumber right away. When arriving for our move, Josh had us secure glass pieces better and no glass in my furniture was broken. The process was stressful as any move but Colonial Van Lines did take us step by step. We moved over 400 miles and everything made it unharmed!

I was moving and I had to move furniture from my home in Florida to my new home in Virginia. I chose Colonial Van Lines due to their competitors and their very persuasive sales marketing staff. I found the coordinator to be honest, accurate and flexible when I had questions and changes to the move. He was good and the movers were excellent and professional. They went beyond the pale in their service. They did a great move for me and I love Colonial Van Lines. They get alive when they really stick it into the old socket.

The people from Colonial Van Lines were very communicative and on time. Nothing got broken and there were no hidden fees. I had talked to them several times as a follow-up too. Overall, we were happy with the move.

We got screwed by a scam of a company before we started looking for movers, so we had to look really deep into reviews. Among those that would cover our move across the country, Colonial Van Lines had the best reviews. The coordinator was extremely helpful and friendly. Everything was super easy. The estimates that we were given was lowered by a bit because they forgot one specific shuttle, so we had to go through an ATM and the guy showed up. Other than that, the interaction was good and the movers themselves were super nice. We had already moved by the time they were coming to pick up our stuff, so my parents covered that and everything went fine there. I would absolutely recommend Colonial.

I had to move for work from Virginia to Arizona. I called Colonial Van Lines to get a quote and they had really good customer service and easier to deal with. The coordinator was very friendly, helpful as far as getting everything done with the quotes and made the process really simple. Everything pretty much worked out the way they described it. With the tips they gave me, the move worked out pretty well. Colonial was easy enough to use and I'd happily recommend them to anyone moving.

From beginning to end this was a positive experience. Everyone was very professional and good at their jobs, there were no issues and it went smoothly. Thank you to everyone at Colonial Van Lines for such excellent service. I'd highly recommend this moving company!

I just graduated and I moved around 3,000 miles cross-country because I wanted to be closer to family. I'm from Arizona but I was in Boston for school. I chose Colonial Van Lines mainly because of the price. However, they quoted me for 2,000 pounds and apparently, it was well over that, which I did not expect at all because I did not have that much stuff. But 2,000 added quickly, I guess. I didn't really know my exact weight though. They just told me the truck was 800 pounds over when they weighed it. So it cost $1,000 more than I had anticipated.

I must say I am very disappointed with the service I'm receiving through your company. My fiance and I had our belongings picked up on 7/10/2017 and have not received it up to now! On the contract that we signed, the expected delivery date window has 7/23/17 as the final day. I called your company yesterday and confirmed delivery for 7/23/2017 between 8 am and 12 noon. I am writing this review at 3:49 pm and still no delivery has been made. I called Onyx relocation and was advised that, "The company has informed you that they will not have a delivery truck to Texas until sometime after 7/29/2017" and that our belongings are being held in Georgia at the moment. I can't believe it takes 19+ days to drive from WV to Texas!

I had to move because of work and the guys at Colonial Van Lines did very well but they need to improve more on communication. I had difficulty contacting them when I need to ask something and they had poor communication with the driver who was delivering my car. There was also a discrepancy on how much I needed to pay because there was a mistake. They charged more money for the deposit and the driver was claiming that I had to give him more money too. I called them and they told me that they will look into it and refund but they have not done that yet. I have to keep calling them and it was so difficult.

The move was exceptional from start to finish. The sales team was knowledgeable. The Movers were professional. The Movers arrived on time, communicated information, delivered on time and the furniture was intact. I would use Colonial again. The entire move from start to finish exceeded my expectations.

I was moving my household between two different states, 850 miles apart. I had booked American Van Lines 30 days in advance but about four days before they were supposed to come, they notified me that they wouldn’t have a truck available. This was not a good time in my life. So I got on the phone and Colonial was open on a Saturday and had a truck available. It was so expensive but they bailed me off big time. I called them on a Saturday before I needed the move and they showed up on a Thursday. It was quick and I appreciated that they were open on Saturday.

We used this company to move us from NJ to KY. The whole experience was awful. They did not meet any of the dates we contracted for. The customer service would promise something and never do it. They left our baby grand piano back in NJ and still have not delivered it. I have asked to speak to a manager and it is now 4 days and still have not received a call. The customer service person now is not returning calls or emails either. They contract out the move to others so you don't know who is actually moving you. HORRIBLE HORRIBLE. NEVER EVER USE THEM.

I hired this company in 2014 for a move. However, after reading the reviews, I was feeling a little uncomfortable using this company, and tried to cancel my move. They refused to cancel my move even though it was within the allotted time. After a few heated phone calls, a manager finally called me and cancelled my move. I ultimately left them a poor Yelp review because of the bad service and practices I felt were shady. However, in OCT. 2015, they contacted me to take the review down.

I have moved cross country many times. This was my first and last time with Colonial Van Lines. Pick up was late a day and a half outside our original pick-up window, which meant we had to overstay our lease. Then only 2 people came to do a full packing and move an estimated 11,000lbs. They told us they were unable to do it in one day and would have to return the next day. My husband and teenage cousin helped pack and move furniture onto the truck and after 8 hours, all was out of the townhouse. The delivery window was 8 days long (July 3rd-11th). However, they won't be here now until July 13th. They are compensating me $100. Really? No one ever answers the phone and they take hours to call you back, generally with an update saying they are sorry, but nothing they can do. I am not even expecting things to get here in one piece. But, I will provide an update once it actually arrives.

I retired and I was moving from a state to another state and I used Colonial Van Lines because of the service they provided and their pricing. Their coordinator was very good and the move went really well. I was surprised that we hit the target weight pretty close. However, they did not have a couple of the details with the outsourced mover quite correct. The movers were expecting a partial payment on pickup and I was told that the full payment was supposed to due at delivery. That created some delay and a couple more phone calls back. If I have known that beforehand, we would have been prepared for it. Other than that one little glitch, everything went well. I would use them again. I was pleased enough with it and I would actually recommend it to anybody who’ll move to at least give them a call.

The guys who helped me move did a good job. They made me pick up before ahead of time and gave me a good deal. On the other hand, I had some minor problems like scratches. In addition, we thought we were getting a big truck and I was shocked that it was not. It was a rental truck instead of a van line operation. They also never got to reveal to us that they are an agent. We thought they were moving van lines but they're not, and that's misleading. After the truck came to my house, I had no choice. I have to move that day and the only thing I can do was to pay them. If I knew ahead of time, then I would have settled for that and that would have been okay.

The Colonial's agent I contacted seemed pretty knowledgeable, and with what I saw about them on the web made me chose them. I was somewhat taken aback when I was doing business with them and I didn't realize they were a broker. They never let me know 'till I called them back and they told me that someone else was going to pick up my furniture. They should have said that upfront.

Colonial Van Lines was the least expensive. The coordinator was very knowledgeable and helpful and the carrier drivers were nice.

I retired and moved out of Illinois to Florida. Colonial Van Lines could do their estimate by video and send it to people electronically, and that made a lot easier than other ways. The move was all pretty straightforward. The moving coordinator was real good at staying in communication and made sure everything was up to date before the move. The service was pretty accurate as well. We were ready to go and had everything packed up. So the pick-up people were in and they had the things packed up and out pretty quickly, which was also the same as far as the delivery. We ended up having more stuff but it was more of our side than theirs and we underestimated a few things. Everyone that I dealt with was very knowledgeable about it and helped out. It was a positive, easy and pretty much trouble-free experience and I'd recommend Colonial Van Lines.

We had to move to Dallas. We were comparing prices from different moving companies and Colonial Van Lines' price worked out fine. I talked to one of their account managers and she was nice and helpful.

Colonial Van Lines was the first one to call me. The adjuster was a little bit irritating but she was good at her estimate. The account manager did a good estimate and after we got the estimate of weights, we were 200 pounds off in our favor so that helped out a little bit. They notified us that they were picking us up in three weeks. We knew the day we were moving so we had plenty of time to plan and we were ready to go.

I was relocating 554 miles and Colonial Van Lines was accommodating in terms of the price and the dates that I needed everything done. Everybody else was not being very helpful in explaining to me what I needed to have done and because we decided to go with a moving company fairly late in the game, I needed someone who could guarantee that our equipment and our things will be moved on time. Some people said they could move everything by Monday, but I was moving on Saturday.

Colonial Van Lines was very helpful in coordinating everything. They answered all the questions that I had and everything was good with the carrier driver. Everything went fine.

I used Colonial Van Lines for my 700-mile move because of their response time and presence online, and I had an excellent experience. The moving coordinator who estimated my inventory and gave me a quote was straightforward. I had a pleasant experience and I don't recall running into issues. There was one instance where the driver was delayed for a day but other than that everything ran on time in schedule. There were some things that I wasn't prepared for during pick-up and delivery but they took care of it.

Colonial Van Lines had a better rate than anyone else. Their rate did go up, but that’s due to our underestimation of the number of items that we’d be moving. We had a couple of moving companies who came in and toured the house, so we could have a more accurate inventory but with Colonial, we did the inventory over the phone. And that's why we had the underestimation of what we were moving. But aside from that, the support from them was outstanding. They always kept in touch.

My mom and dad died and I had to get their stuff out of their house in South Carolina and bring it here to where I live. Colonial Van Lines’ pricing at $1500 was standard but I found one person there that connected well with me and was very consistent with his communication so I chose them over others. The coordinator was very accurate. He was on it and we bantered back and forth. He was very patient with me. I took stuff off, I put stuff on, I put some on, again and again, because it’s mom and dad and I have to decide.

I talked to Colonial Van Lines, and the estimate going up was a couple of thousands less than Mayflower and United Van Lines, but it actually turned out to be a couple of thousand more than what they estimated me, and I wasn't happy about that. But other than that, the coordinator answered all our questions and the drivers and movers were exceptional. It was a family, a gentleman, his wife, and their son, who took care of all of our moving. Everything was well packed and there was no breakage. They were great to talk to while they were moving us, too. They did a great job, and I've recommended the company to a buddy of mine who was thinking about moving to Texas from North Carolina.

I did a small move from Dallas to Charlotte and I was way below the minimum for a container. It was just for a one-bedroom apartment. Also, the move was somewhat sudden, so it needed to be arranged rather quickly. From when I called looking for quotes to the actual date, it was less than three weeks. I really liked the Colonial Van Lines agent that I spoke to initially over the phone to arrange everything. He made the company seem very professional and he himself was. He was really great and always available to me as opposed to the person that he ultimately assigned to send me the hours. Even during the move, I had a hard time getting in contact with him. It was hard to get in touch with people to the point where I wasn't necessarily sure if they were coming the next day. The experience was not completely smooth, but ultimately, everything was fine.

My husband and I contacted this company for a quote to move across the US. The initial information sounded good and we decided to use the company. As time drew near to move we were contacted by a person named Paul from customer support informing us that we would have to accept delivery of our furniture within a small window of time. We had explained numerous times that we would have to drive 7 days to get to our new location but he told us that we would be charged an additional $500 unless we agreed to their timetable. We were also told that we would be given at least 2 days' notice of the date the furniture would be packed and loaded on the truck. We finally got a call around 4 pm the day before the movers were to arrive.

Management contacted me and was very kind, understanding and addressed all my complaints. They were able to look into the unfounded packing charges and refunded me all those that were not appropriate. Further, I was refunded the weight that exceeded my weight limit due to the fact that I was not provided with a re-weight option. I am satisfied with this experience with CVL and appreciate the company making things right.

Terrible moving experience! We do not recommend using Colonial. They lack communication, provide impersonal moving service and will exceed your budget. We booked through Colonial Van Lines because of the full service move component. Over the course of the reservation we spoke with 5 different moving agents. They would call and review the inventory, talk to us about insurance and then abruptly get off. We would call back and get voice mail. Instead of someone calling us back to answer questions we were passed to another agent. Supplemental insurance was offered but denied without reasoning. We booked through the first agent and asked for the move and auto transport. The agent booked the move but left the auto transport off. We didn't find out until a few days prior to the move with a different agent.

I was changing location and it's about 1,600 miles move. I'm big on reading diverse reviews, and everybody said to steer clear of old reliables that had been around forever and Colonial got good marks so I used them. The first person I talked to at Colonial assured me that he would be the only person I would talk with for the whole move. He would be my coordinator and would handle anything and everything. After Colonial got some of my money, he disappeared and there's another lady that took over with no explanation. That rubbed me the wrong way but I stuck it out with her and she worked very well and she was very helpful.

I am not a customer and won't be, but I had clicked on an ad for moving quotes while doing research, not knowing that emails would start coming in right away. Then the phone rang. The person identified himself as a representative for Colonial Van Lines. He was calling from a phone number in Danvers, MA. (978) 716-3904. I believe he said his name was John. He started talking and asked if I had time now. I said no, because I needed to go to sleep. He kept going about doing an inventory sheet. I asked him if that meant they don't send anyone to the house. He said no and anyone who does things by weight would use the same program and I could download their app etc.

I retired and couldn't afford to stay in California anymore so we bought a house in Florida. My husband was researching two different companies and he liked the person that he dealt with from Colonial Van Lines. He felt more secure with them. I was pretty pleased with the moving coordinator until the day the movers came. They were supposed to start packing the day before and finish on the 31st but they got there on the 31st. They went ahead and started the rest of the packing. So we're leaving a day late to begin with and it interfered with my retirement ceremony. I had to leave my ceremony early and couldn't stay for the party.

Move from DC to NC - Colonial provided excellent customer service; we were very happy with the quality of the packing and moving. Colonial answered my numerous questions quickly. The price for our move was very reasonable and a good value. I highly recommend Colonial especially to do all the multiple tasks that are required for a long distance move.

Jordan, the coordinator from Colonial Van Lines, was professional and he communicated very nicely with me. He gave me a fair estimate and the cost came in under what he estimated. He was also easy to contact whenever I needed to talk to him. It was a great experience.

We want to relocate from Ohio to Arizona and Colonial Van Lines was the first one I saw on the internet. Their people are perfectly very nice, friendly, willing to work and do anything I request them. The services and expectations set were very accurate. Also, working with my account manager was wonderful.

We didn't want to live in Florida anymore. I didn't like living there as much as my wife did but she loved the weather down there, so it was a compromise to move. I chose Colonial for the relocation because the information I got at the time was very useful. It answered all my questions prior to the move and they were also in the price range. The moving coordinators kept me comfortable throughout the entire process. Being able to have access to people easily to ask questions and to get information as I wanted is important to me. If I couldn't get a hold of them right away, their response was very quick to get back to me. It was fantastic.

Colonial Van Lines gave us the best rate. The experience I had from James made me choose them. He was the sales manager who quoted us on the price and explained how the move will be done and why their pricing was based on this, and I liked what he explained to me. James was able to give me a very good quote. I gave him the inventory list and based on that, he was telling me that this was the best price they could give me and because I had already checked around, I found Colonial Van Lines rates were very competitive. Mina from customer service was very nice and polite. She also managed to speak to the movers to get them to come on time to our place so that we could meet the deadline for the Greyhound bus, which we took because we didn't have a car. We had no anxiety. We knew James and Mina were handling our move efficiently and very well.

My wife is originally from Kentucky and we decided to move back down here from Illinois. We needed a company and we called one but it didn't work out. So we called Colonial and they gave us a better deal. The guys who came were really good. We had most of our things boxed up where they just had to load them. They did a fantastic job. If we got a crew like we got, I'd very well recommend it.

I got a new job and was moving from Florida to Alabama. The move had been pretty easy and smooth. I basically found Colonial Van Lines online. They were much cheaper, $1,700. I also looked at Two Men and a Truck and they were charging $4,000. And this was an estimated price. They were saying, "Oh, your stuff won't take that long to get there." But that's okay. I could wait. That was their advantage.

I moved from Akron, Ohio to California for a job move and used Colonial Van Lines. The moving coordinator did a great job and I was very happy with him. The services and expectations he set were very accurate. The best part about it was Carlos, the mover. He was very personable and did a great job. It was a great experience overall.

My move with Colonial Van Lines was work-related. Dealing with the moving coordinator was quite easy. The services and expectations they set were also fairly accurate. And what they had quoted me to the actual quote itself was close.

The first thing you should know is that Colonial Van Lines is a broker and they subcontract out to other no name locals. On our move they gave us a window of when they will pick things up and when it should be delivered. We asked and were told it would be ok for near the end of the time window. But then last minute they picked up the stuff on the first day of the window and delivered our stuff 2 days before the delivery window began. And the final cost of the move was double that of the original quote.

I needed to put together a whole move real quick and the guy from Colonial Van Lines that I was dealing with got everything I needed quickly. He gave us a quote then he called and talked to my wife. Then we got a little more in depth and got a solid quote. He worked with us from start to finish. The services were right on with the expectations he set, but we were moving in on a Super Bowl Sunday, so it wasn't really in our control. We were 95% ready when the mover showed up. He was really good and he had his stuff together. Also, the guy who drove the truck, from the independent contractor, was on the spot. Overall, it was quick and precise. I had a week to put everything together and everything fell together real well.

I called Colonial Van Lines for my move and they had good prices. I described what I had and they estimated the weight a little bit low but it wasn't an unreasonable difference. It wasn't bad because they're looking at it from a distance so they wouldn't know exactly.

I looked online and asked a couple of different places and I got the lowest quote from Colonial Van Lines. Gab, the moving coordinator, was good. He was able to answer all the questions I had but their weight estimate wasn't accurate. We were a thousand pounds more.

The company has responded and I am retracting my prior comment.

My mother-in-law's on hospice and we needed to move her home to Arkansas with us. Colonial Van Lines responded really quick to my request and everything went according to plan. The moving coordinator was really good, very understanding on our time schedule and stuff. The personal workers that came in to do it were really considerate and helpful with our needs and stuff. I know they took really good care and were understanding about my mother-in-law being on hospice. We're building her a little home but it's not ready. So they put it in storage in our house, and they did it all. They were really good.

I was relocating with my job and Colonial Van Lines was able to do the move in the timing that I needed. Everyone was pleasant to deal with and everything was accurate. However, I didn't physically measure the steps from the garage to the street so we paid more than that. That's the only thing they should have made clearer. That's not their fault, but there's no way for me to accurately predict that because I hadn't been where I was moving.

Moved mother in law from AZ to VA. Colonial use 3rd party movers for small less than full load moves. Colonial was 3rd based only on price proposal of eight bidders but my due diligence using websites, BBB and DOT chose them with no regrets. Dealt with three person (1) bidder/ estimator, (2) billing and insurance and (3) moving coordinator. All were professional and followed up and responsive. The actual mover was an "Angie's List" superior performer from Cincinnati, was professional, efficient, courteous and responsive.

It was not clear when the contract with Colonial Van Lines was signed, that there was a delay from the time when our items were put on the truck to the time when they would arrive in Maryland. It was only after things had started to be loaded that there was a communication. We tried to ask how they are going to do the weigh station they said that we're going to Massachusetts. In my head I was saying that that's the wrong end-State when you say Maryland. So, when that was elaborated on, they shared that they were going to Massachusetts. And then once in Massachusetts, our items would be brought down to Maryland. But not until up to like the 9th of March. Not that there was a delay period. Although it sounded like there was originally another moving company possibly involved and there was a miscommunication with a date.

We enjoyed our scheduling experience with Colonial Van Lines. That part was great. But, one of the things that I was annoyed with was that we couldn't get any information as to when the delivery was gonna be made and there was no feedback. That was a little bit disturbing but everything went pretty smooth when the van arrived.

Moved from PA to TX. Colonial Van Lines is great to work with. Always courteous and treat you as if you are their only client. Would recommend them to anyone who is moving and wants a carefree move. The movers were helpful and careful with belongings. Move went so smooth with no worry. Someone was always on the phone when needed. The movers arrived on the date they said they would. This company is a hassle free service. They will pack your belongings if you want them to or you can pack your own and as they move the boxes the movers make sure all boxes are secure and safe to be moved. Nothing was missing, everything arrived in good condition. Would highly recommend them to anyone who is making a move and the cost is reasonable. Staff reliable. Friendly service. Look no further than Colonial Van Line for your move.

Once the movers showed up they did a fine job on packing and also the unloading went as planned.

The initial quote Colonial Van Lines gave us wasn't the cheapest but the service provider who called to set everything up was very helpful and very knowledgeable before I scheduled. Also, the communication was fantastic when they were getting me to use their service so I went with them. Even after they gave me a quote, the moving manager still sent me stuff very frequently. I was very pleased with that aspect. But after scheduling and picking up their initial fee, the communication ceased. The scheduling never really occurred.

I have been working through my issues with Colonial Consumer Satisfaction Department. Chris has worked very diligently to resolve each of my issues in a very professional manner. He showed sincere interest in what I had to say and assured me that he would take corrective action steps so these issues would not occur in the future.

I moved back home to be with my daughter from another state and she had used Colonial Van Lines before. She was very pleased with them so I used them, too. The coordinator was very friendly and we discussed things over the phone and through emails. Also, the mover guy did it by himself and that completely amazed me. He moved my bed by himself which is heavy and which normally takes two to three guys to move. He even beat me a few times at certain places to drop things off. He did a really wonderful and great job. If somebody is moving, I'd tell them to call Colonial.

I put out a request for a moving company. I got 5 million responses and chose Colonial Van Lines. I relocated and as far as the quote, it was good and I didn't have any surprises. I've had experience with this type of moving group before with a different spot and they're okay. The Colonial account manager who assisted during the move was good. The service and the cost were as expected and the experience went as smooth as a move goes. They sure know some ways.

Colonial Van Lines seemed like they were okay. When I spoke to people there they were attentive and they did what they could. Lacrina was the coordinator and very helpful. But it was also clear to me that there were a lot of things that were out of their control. As I understand from the shipper, the brokers usually underestimate and the shippers overestimate the cost, and then they meet somewhere in the middle. In the end it worked out being truly accurate and that’s because the shipper was behind and they worked out something with the price. However, there was about a week when I wasn’t sure what was going on. When I called and left a message, sometimes it was a day or two before I was able to talk to anybody, but part of it was that they didn’t have any information.

I was moving for a job. The initial sales rep from Colonial Van Lines that I talked to was very helpful, and clear, unlike the other moving companies that I've talked to where I could not get the whole story and have high-pressure and manipulative sales tactics. The rep from Colonial also took the time to answer my questions and was professional. The quote I got was very fair, though it did change when an estimator came out onsite because we added some stuff that wasn't in the initial quote, but the change was nothing outrageous. The moving coordinator did a great job and the services were very accurate against the expectations that were set and then the account manager gave good assistance during the move. Overall, we're very pleased with the service.

I was relocating and overall, everything went very well with Colonial Van Lines. They stored my stuff for a couple of weeks and the people I dealt with seemed professional and helpful. The accuracy of services and expectations set by the moving coordinator was spot on and the price turned out to be a bit less than the original quote, too.

I need to move for a job. The way Colonial Van Lines gave me quote was a little bit different from when I did corporate moves wherein someone would come out and walk the premises before giving us an estimate. With Colonial Van Lines, it was all done over the phone. So when the driver came, the quote they gave me was way off the actual cost. However, the driver was great. He spent time, went through and updated everything. It's just that we wasted an hour because of the time he spent on that and calling the Colonial Van Lines site to get approval for the new cost. But the move was good. There was only 1 dish broken. Some of the moving packs were just wrapped together and they didn't use a lot of paper. I was surprised that more did not break. Other than that, they were fine.

I should have gone with Colonial Van Lines in the first place. I called Anthony and he helped me out last minute to be able to get the mover to come in because I was supposed to leave on that Tuesday, but the other people were fraud. Anthony was able to get everything done. The moving coordinator easily emailed me all the information that I needed when I asked him to, and it was quick even though we had so much going on already with the other company. I knew what was going on and we had everything ready for the actual move. So when the mover came in on Sunday, I had everything ready in the living room and they were just set to go. The guy who helped me during the move texted, called, and told me where he was by sending me a picture. Everything was delivered the way I wanted it and everything was perfect. I do and will recommend Colonial Van Lines to family and friends.

Colonial Van Lines was on top of everything, and everyone was polite and kind. But they were a day late because it was Martin Luther King Day and we couldn't get through since nobody was there all weekend to give me a final price, which we needed to do so that we could start unloading. I kept trying to get ahold of them because I knew Monday was gonna be a holiday and I was worried all the banks were gonna be closed. I wanted to make sure I had enough cash, because I paid in cash, and I couldn't get a hold of anybody. Thank God, I had enough cash or we wouldn't have been able to unload that day. They should have given me a final price the day that my truck showed up into town because their guy went and weighed it the minute he left Kingsport, Tennessee. It shouldn't have been a hard time for them to give me a final on everything and I should have known that. They should have foreseen that it was gonna be a holiday.

I had to move for a new job and chose Colonial Van Lines for their rate at the time. In the process of getting everything set up for the move, they made sure I got a call and that everything was getting done, checking on me from time to time. Their services were pretty accurate and I was very satisfied overall.

Called Colonial Van Lines and I talked to Flora who seemed good. But I was disappointed because the quote I got turned out to be a $1400 more than I was expecting. They said the stuff weighed more but I still have a tough time believing it because I know what we moved. I don't know where they got their measurement numbers from, where these things got weighed and how accurate that is. Then uring the actual move, I thought we were going to have a large truck, but we didn't. I thought there was going be at least three guys, but there were two. They got there at 9:00 in the morning and didn't leave till 1:00 in the morning. At the very end, I don't know how they got the stuff on the truck. We didn't have a lot in terms of breakage, but a vase was broken and an antique chair just vanished, and we don't even know what happened to it.

We were moving and my wife was on the internet and she looked up Colonial Van Lines. Their reps were good and their drivers were brothers, and they were very nice. The only thing was it cost way too much, but I would still recommend Colonial Van Lines.

I did a web search on a relocation company and I needed to get a quote asap. Colonial was one of the two companies who responded the soonest so I went with them. The customer service representatives were friendly but I didn't have much interaction with their drivers. The drivers just came, got the stuff and moved it forward. I was more impressed when they dropped the furniture off, which has been done in less than an hour. The only negative was when they reported that they came and got the furniture. They had scratched some of the walls of the house. They tried to paint it, but it was a quick touch, well hidden and it took care of that. One of the dressers also came back broken, but again it's not something I'm spending over.

Worked this out with the company. They responded very quickly to my complaints and we all moved on. Although the situation was difficult, the staff was always nice along the way.

I called around, got some prices, and I ended up with Colonial Van Lines. Their moving coordinator was very good. Their service and their quote were very accurate. They were very well prepared with the delivery as well. Overall, it was a very good experience.

Colonial Van Lines handled a cross country move for my 20 year old son from Bronx NY to CO. I had no experience with a move like this and was nervous about the whole thing. They held my hand from beginning to end and delivered without a hitch. They did everything they said they would and made sure I understood everything I needed to. I didn't need to worry!

I was trying to do a cross-country move and Colonial Van Lines was one of the resources that appeared when I searched for cross-country movers. They were the least sketchy among them. Their customer service reps were fantastic and I had a phenomenal experience with the account manager that assisted me. They were a fantastic group of movers.

When I initially set up the service with Colonial Van Lines, I was told I didn't have to box up my artwork or buy the expensive boxes, so it's going to be a lot cheaper. However, after I had already signed, I was told I had to. It was misleading, and it cost me about $350 extra. I've been waiting for a final invoice or final receipt, and I have never received one. On the other hand, the rep was good. The head of the movers was good too, but one of the people that helped with the loading appeared to be drunk. He was sent away, though, and they got someone else in his place.

A friend of mine who had a move date already scheduled told me that she was very impressed with the customer service when she signed up with Colonial for the move. So, I didn’t do any research and went with Colonial. Everything went well and I really don’t have any complaints. As far as being on time and handling everything, the customer service, their attitudes and their professionalism, they were spot-on. My guys were great on the front end and I had two different guys on the back end. They did everything I asked them to do. Not one thing was broken or scratched. They put everything where I wanted it.

Colonial Van Lines was the first one that I saw when I was searching through the internet for moving companies. The moving coordinator and the guys who came out and moved my things were pretty good. In fact, all was good. I’m happy and satisfied that it's done.

This was a fairly small move of 2500 lbs of furniture and pre-packed boxes. Colonial coordinated this move. They kept me updated, thoroughly going over all my options and paperwork necessary to complete the move. All representatives I spoke to were friendly and professional. The moving van was from a separate company that Colonial uses frequently. They arrived a little ahead of their scheduled time with 2 men. They were professional and respectful of the antique furniture pieces to be moved. The truck was weighed prior to arrival for pick up and they showed me the weight slip upon request. I had added more items to my move after the initial estimate and expected the cost to go up. I was updated with the weight of my move the next day and told the additional cost.

Colonial was available on the dates, so I went with them. The moving coordinator was very good and so are the people that came out and move my personal belongings. They were prepared, on time, and professional. I would recommend them.

My husband and I had talked about moving for a long time. I have a son that lives here and we’ve visited him lots of times, and we liked the town so we moved closer to him. My husband was looking at other moving lines then and Colonial Van Lines contacted us. Because of the price that they offered for moving from Fresno, California to Tucson, Arizona we chose them. Their moving coordinator was very professional and kept us informed either by phone or e-mail. Their dispatcher let us know approximately when the moving van would get there. When the actual movers were coming, they contacted us too. Another person also contacted us in terms of quality control. It was a continuous good flow of good communication. They were right on time in terms of date and timeline that they said they'd be here. They were courteous and efficient. There were a few things that were slightly damaged but not a big deal.

I needed to move a couple of pieces of furniture and some boxes from Pennsylvania to Florida because of a job. Colonial Van Lines originally gave me the best price so I decided to go to them. The move went pretty smoothly but the prices, in the end, turned out to be a lot higher than I had anticipated. There were a lot of little additional charges that I did not expect. The moving coordinator, Donna, was very good and answered all my questions thoroughly along the way and did a lot of the explanation. Everything was already packed up and ready to go for them. The delivery was a little bit rough because the driver had said one thing to me but then when I called, they weren’t sure if that was still going to be the date. There was a little bit of confusion but it all worked out in the end. I got a phone call from Donna and she straightened everything out and apologized for the whole thing.

I considered the cost factors when comparing to other movers. When I inquired, other movers said that they were outsourcing other people with another vendor. So when I talked to Colonial Van Lines, I thought it won't be very complicated and I found them more reliable than others. They gave me a quote that was within our budget when compared to other movers. But after the actual move happened, they said that I had crossed the weight limit even though I didn't have too much of inventory on my list. So I thought it would be below 2,000 pounds. Other than that, the communication from them was good. They provided all the details and they communicated with me whenever I had an issue or if they have some updates. The pickup came before my expected date and they told me that they would be arriving earlier than what was communicated. But then I have packed most of my things and have prepared so it didn't cause an issue for me.

The Colonial Van Lines coordinator that estimated the move was way off, but that's probably not his fault. It seemed like they come in too low and then they charge us later on, which I wasn't impressed with. I would've liked a closer estimate of the weight of all the stuff we gave them. It came in at $8,700 and it was actually $10,000. But the two guys that work for the carrier of the move was great. The manager's name was Chris and he also did a great job.

I had used Colonial Van Lines three years ago when I moved from Maryland to Nevada. When I moved from Nevada to Texas, I put my info on the web and they were responsive. They called quickly and it worked out quite well because I still had the furniture list from my first move three years ago and it was basically the same, so it was quick to make the furniture list. I read off what I had to the moving coordinator and adjusted it according to my current furniture.

My in-laws passed away four years ago and their stuff was put in the storage. My sister-in-law was paying rental on the storage shed and decided she couldn’t pay for it anymore. My wife did not want her parents’ furniture to go up on the auction block. So we got a hold of Colonial. My wife coordinated with someone down in San Antonio and just based on an estimate of what furniture we had, they gave us an estimate of the cost. They went up to Illinois, got into the locker, packed up all the furniture that was in there because they were nice Ethan Allen stuff, and then shipped down here to us. After they loaded and did a weighing of the stuff, it turned out it wasn’t as much as they thought it was so they turned around and refunded some of the cost of the move. The move was faster than we thought. We thought it was going to be a week for it to get down here, but it only took a couple of days so we were happy with it.

There was only one thing that got broken and it was a fragile piece of glass that Colonial Van Lines packed. But other than that, everything was smooth. They seemed professional, and things went as scheduled. I would recommend them.

I was moving for a new job, so I went online and read some reviews for moving companies. Colonial Van Lines' reviews were good, so I went with them. Their moving coordinator and the account manager were very helpful with all my questions and answered every doubt that I had. During the time of pick up and delivery. I knew exactly what was expected out of me and it was a very well-planned thing. I like the way they did the packing. and both the pickup and drop were really good. The only thing was the guys who did the drop misplaced my television, but they replaced it with a new one, so that was good.

When we left Florida, I researched about moving companies and Colonial Van Lines' prices were in the middle. There was a mix of people that I worked with and they were willing to look at my fellow customer for the house we were moving out of. They also helped me come up with an inventory. Everyone is pretty approachable and easy to get in contact with. We were picked up on a Saturday and delivered on a Sunday. However, it was more expensive than I have been quoted and I was frustrated about that. It was $500 more than it should have been but they issued a refund.

I was moving apartments from Minnesota to California for my job so I googled Colonial Van Lines on the internet. I got a quote from them and they called me back fast. They told me everything about the process and all the expected fees. The services and expectations set by the moving coordinator were very accurate. Everything was as expected. The account manager who assisted during the move was very helpful. He told me every detail and his crew called me at least four or five times before pickup and during delivery. They picked up my stuff on the date they promised and gave me an estimated delivery date and were right on date. All my stuff came without any damage, too. Then they called me after delivery so I was really impressed. I've heard horror stories about interstate moving but I was impressed with Colonial Van Lines. I recommended it to a couple of my coworkers as I was satisfied with the service.

My mother wanted to move to a warmer place thus we needed to hire movers. We went with Colonial Van Lines. They gave us an estimate but then we didn't want to choose a specific date until my brother came back from a trip since he was gonna be driving my mother's car. The move had to be coordinated with that. As soon as Colonial Van Lines took her stuff, then she would move.

The rep of Colonial Van Lines did a nice job of selling the service to us. However, by the time they got all done with the inventory and I got done with the truck driver, I went from a $12,500 bill to a $15,000 bill. And as was the visual survey being conducted, it was off by about $2,000. A closer estimate would have been nicer because the reason I went with Colonial was they were cheaper with me explaining it's going to be a full semi-load. And then by the time it all got said and done, it wasn’t a full semi-load and I needed to get the move taken care of. I don’t think everybody was completely with me to listen to what we were trying to tell them.

I was completely satisfied with your service. Everything was coordinated. Would hire them again. They did not lose a piece of article, they were on time and packed everything. I was impressed by the drivers honestly. Their quotes were on the money. Thank you.

Colonial helped me move recently from Iowa to Pennsylvania. Colonial, which I didn't know at the time, is a broker for moving companies. Being in HR I know full well how important a good broker is. Colonial was incredibly thorough, incredibly organized and did their absolute best--almost to the point of exhaustion--to make sure they had every detail, looked over more than 3, 4, even 5 times and then a FINAL check. I mean, they were thorough, and when you're moving, you don't want even ONE surprise.

I was very impressed with the level of organization and especially the communication with me from the start through the finish of the whole moving process from Denver to Sacramento. Having run several companies myself, the commitment to a quality customer experience was impressive. Pricing was also very competitive coming in about 50% less than the most expensive and better known moving company.

Our move with Colonial Van Lines was pretty simple. They just moved what we had and there weren't any special instructions. However, the moving coordination went a little complicated with because there were three different people that I dealt with while I was getting the quote for our move. Moreover, I had to argue back and forth on a few things. So, I wasn't happy with the quoting process. It wasn't a good experience.

Colonial provided a timeline delivery and it was on time. There was no breakage. All kind of reminders and updates are provided on time. Sometimes I would call their customer department, but otherwise, there was no issue. It was a good experience.