ClosetMaid Reviews

I am extremely disappointed with the customer service experience I received from this company. We attempted to get replacement parts that were missing from the original box — specifically just a bar and brackets needed to correct the issue. Unfortunately, because we could not locate the original receipt, we were told they would not allow us to purchase the replacement pieces, despite the fact that we had all the other information they requested.

These closet shelves STINK. We built a new house in 2022 and installed over 70 feet of Closetmaid wire shelving. In summer of 2024 noticed that closets were starting to smell and was determined that it was offgassing from the coatings that were on the shelving. I am still trying to get some sort of warranty replacement for the stinky shelves. Located in Strathmore AB Canada.

The support bracket is no good, does not hold good. It goes over the top of the shelf and will not hold good. It is not good for a do it yourself project. I'm sure a pro can do it. But this is sold for regular people who are not pro's.

This product offers additional pieces that effortlessly fit together, allowing you to maximize and organize your space with ease. Its versatility is truly remarkable, and I personally adore it. My closets in every room have been transformed thanks to this ingenious closet organizer. Assembling it was an absolute breeze, requiring minimal effort on my part. It practically assembles itself! Just connect a few pieces, and voilà, you're done. It couldn't be any simpler, I assure you. Plus, it comes at a very affordable price point. After thorough research, I can confidently say that this product offers the best value. It's user-friendly, reasonably priced, and I can't help but fall in love with it. Not only is it incredibly sturdy and durable, but it can also accommodate a substantial amount of items without any concerns about it falling apart or breaking. While it may not support extremely heavy objects, its overall strength and resilience are exceptional.

My builder installed the ventilated ClosetMaid shelving when I had my house built. The other day I bumped into the shelf support pole. Three of the little plastic clips broke off. I contacted Customer Service to find out how I could get three of these little plastic clips. The customer service rep was essentially worthless, and I still have shelves hanging by the wall supports, as I can't get what I need through ClosetMaid.

I was able to purchase product at Lowe's so delivery was not an issue but surprised how expensive it was for a 6 foot shelf with clips and brackets. The clips are way too small for the shelf to fit into without applying a tremendous amount of force downwards resulting in the mounted clip to break the surrounding drywall. The push pin clip is a terrible design for achieving any strength into drywall. So an easy job turned into a nightmare. In order to fix the job I pried each pin out, removed the clip, filed each clip to make a larger groove to receive shelf bar and reinstall new anchors (extra purchase and time). My first mistake was not reading other reviews posted over 2 years ago with same issues. STAY FAR AWAY FROM CLOSETMAID.

I purchased (2) 6 foot closet shelves. One of the boxes was partly opened and missing the brackets and other parts needed to assemble the shelf. I was having my basement remodeled so I had no time to send it back and wait on a new one. I had to go to Home Depot to purchase the missing pieces. I end up paying $40 which is more than I paid for the shelf that was suppose to include these parts. I reached out to ClosetMaid to ask to be reimbursed or refunded. They told me there was nothing they could do but send me the missing parts which I now have no need for. They don't care about consumer satisfaction at all. I won't be purchasing their products again.

On 9/30/21, I ordered shelving thought to be missing from an order. On 10/1 the shelves were located and the order cancelled by phone. On 10/7, I was charged for the order and it was received the next day. I called to let them know this was cancelled ONE WEEK prior to shipping. I was assured a refund would be issued and a label sent to return the item. So far, 11/10/21, nothing but phone calls and emails from me with NO response or resolution other than empty promises. Due to at least 3 incompetent employees, they have my money and are ignoring all attempts at correspondence. Pitiful, they used to be a reputable company. Please shop elsewhere. 11/11/21 UPDATE: Wrote one more time, threatened Consumer Affairs, the refund is now pending my account.

Like so many other reviews (that I should have paid attention to), this company will keep you in the dark about your order until one day you receive an email that your entire order (our case it was three closets worth) due to one item being out of stock. Customer service (Brittany) was no help and not the least empathetic to the situation. Definitely go with other companies out there.