Closet World Reviews
- 4,657,823 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
+1 more
About Closet World
Closet World custom-designs and builds organizational solutions to complement your existing home decor. The company’s professionally trained designers work with customers to solve common organizational problems in closets, garages, offices, pantries and other rooms in the home. Closet World offers free in-home design consultations. Once designs are complete, the company has experienced installers to install the units.
- Free consultation
- Quick turnaround
- Customized pieces for your space
- Licensed, bonded and insured
- Limited information on website
- Must spend a certain amount to get free installation
- Only available in California and Nevada
Closet World Reviews
Filter by Rating
- (1,368)
- (470)
- (248)
- (158)
- (269)
Popular Mentions
- 4,657,823 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,657,823 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed April 23, 2025
Closet World installed a master closet for me before and this time, they worked on an entertainment wall unit, but I faced a few challenges. Initially, the designer was knowledgeable, but there was a miscommunication during the design phase. The initial installation was incorrect—it was too narrow, with the unit being 12 inches instead of the 16 inches I needed. Despite explaining my requirements clearly, this resulted in delays and additional costs. I had to initiate another contract at my expense, around $1600 extra, to have them come back, remeasure, reorder, and reinstall the correct panels and shelving, which was quite frustrating.
The entire process involved multiple installation attempts, and while the installer, William, was professional and understanding, the coordination with the office and installation department was a major issue. I often didn't receive callbacks as promised, and the communication was lacking, with no supervisor available to address my concerns directly. In terms of compensation, while a $100 refund was initially offered, which I found unacceptable given the circumstances, they ultimately agreed to a $400 refund, which I haven't yet received. The costs also seemed exorbitant, as the doors with glass were priced too high, leading me to opt for glazer services elsewhere more affordably.
The end result was what I wanted, but the journey there was filled with frustrating challenges and misunderstandings. I wouldn't choose Closet World again nor could I enthusiastically recommend them to others, considering my experience. Instead, I'd advise anyone engaging with them to be very clear about their needs, confirm measurements, and truly ensure everything aligns before commencing the work.
Thank you for taking the time to share your experience. We sincerely apologize for the miscommunication and the inconvenience caused throughout your recent project. This is certainly not the level of service we strive to provide. At Closet World, we strive to ensure every customer's needs are thoroughly understood and accurately executed, and it’s clear we fell short in your case.
We take your comments seriously and have notified our management team to ensure your concerns are addressed. Should you have any questions or further details you would like to share, please do not hesitate to reach out to us directly at clientissues@closetworld.com. Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.
Reviewed April 23, 2025
I have heard of Closet World for a long time and we knew that the quality of their work was good. So, we thought of using them. Our interaction with the professional who came to provide the design was excellent. She was knowledgeable, friendly, and helpful in understanding our needs. Then, on installation day, the crew impressed us with their efficiency and expertise. They handled everything professionally, taking the design copy and executing it without needing much input from us. The quality of their work was commendable, and the newly added storage units in our garage have been incredibly helpful for storing heavy items securely. Although Closet World was slightly on the expensive side, I find the investment worthwhile due to the solid quality provided. If friends or family were to ask, I would highly recommend Closet World for their needs.
Thank you for sharing your experience with Closet World. We’re truly delighted to hear how much you’ve enjoyed both the design process and the end result of your garage transformation. At Closet World, we strive to provide exceptional service and high-quality designs tailored to your needs. Should you have any questions, please do not hesitate to reach out. Thank you once again for your kind words and for choosing Closet World!
Reviewed April 17, 2025
I was impressed with the work that Closet World did on my sister-in-law’s closets and this led me to get one closet done before deciding on additional installations. The Closet World designer exceeded expectations by carefully analyzing our closet space and effectively communicating our needs. She was insightful and flexible, offering suggestions without being pushy about upselling – a quality I truly appreciated.
The installation process was carried out by a single young gentleman who was meticulous in his work. However, there was a minor issue with one of the doors, which seemed to have damage that had been patched. Unfortunately, this went unnoticed until a few hours after installation, indicating the need for possible replacement.
With that issue noted, the overall quality of Closet World's work was remarkable, which further spurred my decision to engage them for additional projects. Despite some concerns about the materials used because some of the elements included particleboard rather than solid wood, I am satisfied with the value. I am inclining towards continuing my association with Closet World.
Conclusively, the customer service was exemplary, meriting a 5-star rating across the board. This thorough communication and constructive handling of my project affirmed my choice.
Thank you for sharing your experience. We're happy to hear that your designer provided thoughtful support and helped create a solution that met your needs without pressure. It's also great to know the installer was professional and detail-oriented.
We do apologize for the issue with the door and appreciate you bringing it to our attention. At Closet World, we’re committed to providing quality service and a smooth experience. Should you have any questions or further details you would like to share, please do not hesitate to reach out to us directly at clientissues@closetworld.com.
Reviewed April 17, 2025
I'd worked with Closet World before and had a positive experience and this time, the process was much the same. I was actively involved in planning how my closet would be laid out. They truly listened to my needs and incorporated my feedback into the design. When it came time to finalize the price, I only sought a quote from them and found it to be reasonable and fair.
If a friend or family member were to ask me about Closet World, I'd definitely recommend them based on my experience. The installation day went smoothly, with the installer being respectful and attentive, which I appreciated. He took care in our house and did an excellent job putting everything together.
Overall, I'd say my experience with Closet World's customer service and quality was top-notch, easily a 5-star situation. As for the pricing, I found it fair and might rate it a solid 4 or 5. In summary, Closet World delivered once again.
Thank you for your thoughtful feedback. We're so pleased to hear that your second experience with Closet World matched your expectations and that you felt supported throughout the process. It’s wonderful that our team was able to collaborate closely with you to design a closet that met your needs and preferences.
At Closet World, we take pride in both the quality of our work and the experience we provide, and it's great to hear we delivered on both. Should you have any questions, please do not hesitate to reach out. Thank you for choosing Closet World! We look forward to the opportunity to work with you again in the future.
Reviewed April 16, 2025
When I called Closet World, the representative was really professional, and the entire experience from start to finish sold me on choosing them.
I got closet doors installed, and the process was seamless—everything was done quickly and conducted in a professional manner. The installation undoubtedly met my expectations without any issues.
I didn't need to compare their pricing with others, as I felt confident based on the quality of service and product received. Both the customer service and the quality of the closet doors were top-notch. I'm very satisfied with the experience overall and I believe Closet World did a commendable job.
Thank you for sharing your experience with Closet World! We're pleased to hear that our representative made a strong impression and that your project—from consultation to installation—was handled seamlessly and professionally. It’s great to know that the closet doors met your expectations and that you felt confident in your choice. At Closet World, we strive to deliver outstanding service and dependable quality, and we're so glad that was reflected in your experience. Thank you again for your kind words and for choosing Closet World!
Reviewed April 16, 2025
When the installer arrived, the process was straightforward. They paid attention to my needs and goals, suggested ideas based on that, and collaboratively worked with me to design the perfect setup.
I ended up with a closet that included shelves and drawers, providing a complete solution. After the installation, which conveniently took just a day, I was delighted to find myself with a fully functional and aesthetically pleasing closet.
I was part of the design process and thought the quality of the finished product was excellent. In fact, I'd happily recommend Closet World to friends or family for their closet needs. They provided a top-notch experience that I confidently rate highly for both customer service and product quality.
Thank you for your thoughtful review. We’re so pleased to hear that your experience—from design collaboration to final installation—was both smooth and satisfying. It's wonderful to know that our team took the time to understand your needs and helped bring your vision to life with a functional and beautifully finished closet. At Closet World, we strive to provide solutions that combine quality craftsmanship with excellent service, and we're thrilled that your project reflected that. Thank you once again for your kind words and for choosing Closet World! We look forward to assisting you with any future home organization needs.
Reviewed April 16, 2025
Closet World's designer visited quickly, which I appreciated, and everything with the installation team went smoothly. The installer explained things well, which was nice. I haven’t used the shelves extensively yet, but they seem to meet the initial expectations. However, an area for improvement would be ensuring all contract details are carefully reviewed before signing. One issue was realizing my contract specified no backing, which came as a surprise. Nonetheless, aside from that, I've had no major concerns.
Thank you for taking the time to share your experience. We're glad to hear that the designer's prompt visit and the smooth installation process met your expectations, and that the installer communicated everything clearly. At Closet World, we strive to provide a seamless experience and quality solutions that meet our customers’ needs. We also appreciate your feedback regarding contract clarity. Should you have any questions or further details you would like to share, please do not hesitate to reach out to us directly at clientissues@closetworld.com. Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.
Reviewed April 16, 2025
From the design phase to the installation, my experience with Closet World was exceptionally positive. The designer I worked with was simply fabulous, and the installation team proved themselves to be highly efficient and skilled. Their attentiveness to detail reassured me throughout the process and contributed to an impressive final product, which I found to be beautifully executed.
The entire experience met my expectations seamlessly. Given the high quality and satisfaction with their service, I would recommend Closet World to others.
Thank you for sharing such a thoughtful review. We’re thrilled to hear that your experience with Closet World—from design through installation—was seamless and met your expectations. It's wonderful to know that your designer made a strong impression and that our installation team delivered a beautifully executed final result. At Closet World, we strive to provide personalized service and craftsmanship our customers can feel confident in. Should you have any questions or future home organization projects in mind, please do not hesitate to reach out. Thank you for choosing Closet World!
Reviewed April 6, 2025
I liked what Closet World's reps presented and my experience with their closet designer was positive. They did a commendable job during the designing phase. The installation team was generally good and performed their tasks well, but there were a couple of issues. After they finished, I found a lot of sawdust around which I ended up cleaning, and there was a piece of molding that wasn’t properly connected. I reached out to them with a picture for clarification, but I haven't heard back for a couple of weeks. Even with this follow-up gap, I'm satisfied with the overall quality as the furniture seems to be solid and high-quality.
Thank you for sharing your experience with Closet World. We're pleased to hear that you had a positive interaction with our design team and that the overall quality of your new system met your expectations. At Closet World, we strive to provide both high-quality products and attentive service throughout the entire process. We apologize for the inconvenience caused by the molding as this is certainly not the level of service we strive to provide. Your feedback is important and helps us improve. We take your comments seriously and have notified our management team to ensure your concerns are addressed. Should you have any questions or further details you would like to share, please do not hesitate to reach out to us directly at clientissues@closetworld.com. Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.
Reviewed April 5, 2025
I heard good things about it from Closet World that hired them before. So, I thought I'd try it out. Sure enough, it was good. Initially, I explored other companies, but they proved to be more expensive. When the Closet World representative visited, the consultation process was smooth. They understood our needs perfectly, aiming for a functional closet design. Installation amazed me with its speed, taking only a few hours. I handled removing some old, floating boards myself before they arrived to do their part. The result was fantastic, aligning perfectly with what my family and I had envisioned. In terms of quality, I'm truly satisfied—it served just what we needed.
Thank you for taking the time to share your experience Jerome! We're so pleased to hear that Closet World met your expectations and delivered a functional, high-quality solution for your space. It’s great to know our team provided a smooth consultation process and that the installation was completed efficiently. We're glad the final result aligned with your vision and served your family’s needs. Should you have any questions, please do not hesitate to reach out. Thank you again for choosing Closet World!
Reviewed April 5, 2025
Closet World offered better options and competitive prices. Before settling on them, I got three different estimates and found Closet World's proposal most appealing. I had three closets installed and was pleased to be part of the design process alongside their representative, who was very helpful.
The installation went smoothly; they managed to complete all three closets in about four hours, which I found impressive. Overall, my experience with Closet World was great, and if asked by friends or family, I'd recommend them without hesitation. Their customer service, the quality of service, and the pricing all met my expectations perfectly.
Thank you for sharing your positive experience with Closet World! We're so pleased to hear that our design options, customer service, and overall value stood out among the estimates you received. It's wonderful to know that our team made the process collaborative and enjoyable, and that your three closet installations were completed efficiently and to your satisfaction. We’re especially grateful for your recommendation—it means a great deal to us. We hope you enjoy your newly organized spaces. Should you have any questions or future home organization projects, please do not hesitate to reach out. Thank you for choosing Closet World!
Reviewed April 5, 2025
Closet World was somewhat budget-friendly, which led me to choose them. The designer who came over was great, and the installation team did a good job. However, I felt the quality of the products installed was quite cheap. As someone who works in construction and has installed many closets, I found the materials, like the melamine and fiberboard, to be lightweight—almost like IKEA furniture. Even though I went with their least expensive option, I expected better quality. I've used IKEA closets that seemed superior but opted for Closet World because I needed it done immediately, and IKEA didn't have the necessary products in stock. Despite the lower quality, the people I dealt with were professional and pleasant to work with.
Thank you for sharing your experience. We're glad to hear that you found our team professional and pleasant to work with, and that both the designer and installation crew provided a positive experience. At Closet World, we strive to provide products and service that meet the needs of every customer, and we truly value your feedback as we work continuously to improve our services. Should you have any questions or further comments you would like to share, please do not hesitate to reach out to us directly at clientissues@closetworld.com.
Reviewed April 5, 2025
I had previously used Closet World's services and appreciated their products. The installation process has always been smooth and organized, with everything completed on time and left neat and clean. My initial experience with them was about 25 years ago when I had a system installed in my home, and I was satisfied enough to call them back a month ago to install a system in my daughter's house. The sales visit went perfectly fine. The installation took place a couple of days after we signed the contract and was finished in one day. The quality of the installation and products met my expectations, which is why I chose them again. I don't have any negative comments or additional feedback for Closet World, as my experience was positive both times.
Thank you for your continued trust in Closet World—we’re truly honored to have been part of both your home and now your daughter’s. We’re so pleased to hear that your recent experience mirrored the smooth and professional service you received 25 years ago. It’s always our goal to deliver consistent quality and efficient installations, and it’s rewarding to know we met your expectations again. We're grateful for your kind words about our team and products. If you have any questions, please do not hesitate to reach out. Thank you once again for choosing Closet World!
Reviewed April 5, 2025
Closet World was one of the companies that had the specific products I was looking for. Their estimate was comparable to the others but still pricier than I had initially thought it would be. The installation process, however, was excellent. The team handled everything professionally, and they made sure to clean up after themselves.
Thank you for sharing your experience with Closet World. We're pleased to hear that our product selection met your needs and that your installation was handled professionally. We strive to provide a seamless and respectful experience from start to finish, and it's great to know our team delivered on that during the installation. Your comments help us continue to improve and serve our customers better. Should you have any questions, please do not hesitate to reach out. Thank you again for choosing Closet World!
Reviewed April 2, 2025
If I can give 0 stars I would!!! We needed 2 closet doors for the 2 bedrooms in our house. My husband found an ad for Closet World and decided to get a quote. The sales representative was Karla Jurgensen and after our closet was measured and price quotes, we decided to go ahead and order them. We put a down payment for half the purchase price and everything was good. However after a few weeks we wanted to know when our closet doors will be delivered and we were given the run around.
My husband and I made multiple phone calls and were told our order is still pending and no installation date could be given. We even ask Karla to help us and she told us she can’t get a hold of anybody to give a date. We got fed up and decided to just cancel the order. Again we were told that in order to do this we need to speak to a manager. We never got a call from anyone after multiple phone calls. We finally decided to dispute the down payment amount through our credit card. Needless to say that we didn’t expect this from a company like Closet World. We are so disappointed and just wanted to share our experience. I see some great reviews and I wish our experience was different.
Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration you encountered throughout your interaction with Closet World. We’re truly sorry for any confusion that may have occurred during the follow-up process. Your feedback is very important to us, and we regret that your experience did not reflect the level of service we strive to provide.
We take your feedback seriously as we work continuously to improve our services. Should you have any questions or further details you would like to share, please do not hesitate to reach out to us directly at clientissues@closetworld.com. Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.
Reviewed March 25, 2025
Subject: Complaint Regarding Poor Service and Installation Experience.
I am writing to express my dissatisfaction with the service I received during the recent installation process at my property. I had a series of concerns that I feel need to be addressed in order to prevent future issues for other customers. Firstly, when I spoke to the installer manager, I was informed that they were unfamiliar with the designer involved in my project and that the designer often makes mistakes. I was shocked to learn that these errors had already resulted in an additional cost of $500 to me. The conversation I had with the designer was completely different from what was actually attempted during installation, which left me very disappointed. I feel as though I was misled during the process.
I now realize that I should have read the fine print of the contract carefully rather than solely trusting their word. This oversight has unfortunately cost me additional money and caused confusion during the installation. Upon completion of the installation, I noticed significant gaps between the wall and the installation. When I inquired about this, I was informed that my wall was "not squared," and that nothing could be done to rectify the issue. While I understand that some things are out of their control, the lack of effort to find a solution was incredibly frustrating. It seemed that there was no genuine passion or commitment to providing quality service—just a “too bad, so sad” attitude.
Additionally, the installer advised us not to put a lot of items in the cabinet, suggesting that it might break under the weight. This was surprising, as the cabinet is quite large, and for them to imply that it won’t hold much makes no sense. If the cabinet is not built to hold a reasonable amount of weight, it reflects poor quality or a lack of proper craftsmanship. To make matters worse, the receptionist or dispatch department was not customer-service oriented at all. I was told that I wouldn’t hear from them until they were "free," with no apology or acknowledgment of my concerns. This lack of professionalism and empathy was disappointing and unhelpful.
Overall, I would strongly recommend exploring other companies for such services. Not only are they more expensive, but there are plenty of competitors who offer better quality, service, and value for your money. I sincerely hope you will take this feedback seriously and make improvements in your service moving forward. Thank you for your attention to this matter.
Thank you for taking the time to share your concerns regarding your recent experience with Closet World. We sincerely apologize for the frustration and disappointment you encountered throughout the process. This certainly does not reflect the level of service or professionalism we aim to provide, and we regret that we fell short in meeting your expectations.
We take your comments seriously and have notified our management team to ensure your concerns are addressed. Should you have any questions or further details you would like to share, please do not hesitate to reach out to us directly at clientissues@closetworld.com. We value your input as it helps us identify areas for growth. Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.
Reviewed March 11, 2025
Overall, my experience with Closet World was positive but with a few snags. I initially chose them because I knew from personal experience that installing doors correctly requires expertise, and I didn’t want to take any chances.
The designer was very pleasant and shared a connection with me, coming from the same hometown, which was a nice touch. However, there was an issue with the middle closet door that wasn’t installed properly. We scheduled for a technician to come and fix it, but there has been a delay.
The rest of the installation went smoothly, and my wife is particularly satisfied with the other closet doors—they're perfect in her eyes. The installer and designer were both great to work with. While the customer service has been handled by my son, he's not faced any significant issues in managing the follow-up for the repair.
I would give them a top rating for their people and service, but the pricing was quite steep. It was more expensive than expected, which makes my rating for pricing a 3 out of 5. Despite the cost, I'm happy with the quality and the way the issues have been addressed so far.
Thank you for sharing your experience with Closet World. We’re pleased to hear that you found our designer and installer great to work with and that your wife is happy with the closet doors. We appreciate your trust in our expertise.
We sincerely apologize for the the adjustment delay. We understand how important it is to have everything completed to your satisfaction, and we regret any inconvenience this may have caused. Our team is committed to resolving concerns as efficiently as possible.
We also acknowledge your feedback regarding pricing as we work continuously to improve our services. Should you have any questions or further details you would like to share, please do not hesitate to reach out. Thank you again for choosing Closet World!
Reviewed March 7, 2025
I was impressed with the Closet World design consultant who visited. Her ideas and approach stood out to me. Two weeks later, we had the installation, but that was mainly due to my hectic schedule. The team did a great job, and they were attentive in ensuring everything was perfectly aligned, even returning to make minor adjustments. The installation was for our laundry room and two bedroom closets. So far, I'm thrilled with the look and functionality - it's perfect and exactly what we needed. Closet World was efficient, delivering quick service without compromising on quality. I'd definitely recommend them.
Thank you for sharing your experience with Closet World! We’re delighted to hear that our team made a great impression and that her ideas helped bring your vision to life. It’s wonderful to know the installation process went smoothly and that our team ensured everything was perfectly aligned.
We’re pleased that your laundry room and bedroom closets turned out exactly as you envisioned, combining both style and functionality. Your recommendation means a lot to us, and we truly appreciate your trust in our services. Should you have any questions or future home organization solutions, please do not hesitate to reach out. Thank you for choosing Closet World!
Reviewed March 6, 2025
My sister who told me about Closet World is a home organizer and she previously worked with them alongside Kayla and Nicole.
My experience with Closet World was fantastic. Kayla, the designer, was incredibly friendly, easygoing and knowledgeable, making the entire process straightforward. The installation team was equally impressive, and they were very consistent. I have no complaints whatsoever; they were excellent all around.
The final product has left me very satisfied. I've had it for a few weeks, and it has certainly met my expectations. I wouldn't change a thing about the service I received. Overall, I am very impressed with Closet World and would give them a 5-star rating.
Hi Diana!
Thank you for sharing your fantastic experience with Closet World! It’s wonderful to hear that our designer, Kayla provided such a friendly, easygoing, and knowledgeable consultation process, making everything straightforward for you. It is our goal to ensure that every customer is listened to carefully and that their specifications are thoroughly understood and incorporated into the final design. We're also glad that the installation team delivered consistent, high-quality work and that the final product has met your expectations. We strive to provide the best service for all home organization needs, and it is always rewarding to receive feedback that reflects our efforts. Your 5-star rating and satisfaction mean so much to us! If you ever need assistance with another project, we’d love to help. Enjoy your beautifully organized space, and thank you for choosing Closet World!
Reviewed March 5, 2025
I like that Closet World provides a convenient service by coming directly to my home for installation. I had them install a closet, and the whole process was smooth. The designer interaction was simple but effective, and the installation team did a good job. They were friendly and seemed knowledgeable about the work they were doing. What stood out the most to me was how easy and quick the entire experience was.
Regarding costs, I felt the price was on the expensive side. I was hoping for something more budget-friendly, perhaps around $200. Overall, I'm very satisfied with the service and the quality of the closet, but the cost could have been more affordable. Even while it might be a bit pricier than expected, the experience and service quality were commendable. I found out about Closet World through Facebook and didn't need to visit their website.
Hi Michelle!
Thank you for sharing your experience! We're glad to hear that the convenience of our in-home service, along with the smooth design and installation process, made for an easy and efficient experience. It’s great to know that our team was friendly and knowledgeable, ensuring your closet was installed with care. Providing personalized and attentive service is our goal, and we're glad to met your expectations. We appreciate your feedback regarding pricing. While we strive to offer high-quality materials and service, we understand the importance of budget-friendly options and appreciate your suggestions. Your satisfaction with the final product means a lot to us, and we’re grateful you chose Closet World. If you ever need assistance with another project, we’d love to help! Thank you once again for your support and for choosing Closet World for your home organization needs.
Reviewed March 5, 2025
Because I was familiar with Closet World, I didn't seek other quotes and chose them for a project. While their pricing seemed a bit high, I expected quality work. The design process was straightforward and collaborative; I communicated my preferences to the representative, who was great at accommodating them. The installation involved adding two large cabinets in the garage, which went smoothly and wasn't complex.
Overall, I'd rate my experience with Closet World as a 5, indicating I'd recommend them to others. The representative who handled the presentation also deserved a 5 for their excellent service. In terms of pricing, I'd give it a 4. I didn't refer to their website since I have a design background and knew exactly what I wanted.
Hi Benet!
Thank you for sharing your experience! We're glad to hear that your familiarity with Closet World led you to choose us for your project and that the design process was smooth and collaborative. It’s great that the design representative was accommodating and provided excellent service while ensuring your preferences were met. We appreciate your feedback on pricing and understand that value is an important factor in any home organization project. It’s wonderful to know that the installation of your garage cabinets went smoothly and met your expectations. We strive to provide the best service for all home organization needs, and it is always rewarding to receive feedback that reflects our efforts. Your 5-star recommendation means a lot to us! If you ever need assistance with another project, we’d love to help. Thank you for choosing Closet World!
Reviewed March 5, 2025
My overall experience with Closet World was mixed. The designer assigned to me was nice, but I felt she rushed the process, pressuring me to make decisions and commit financially on the spot. She also made mistakes in the measurements, which the installer, Milad, thankfully identified and addressed before installation. Milad was excellent; he walked me through each step, was patient with my indecisions, and ensured I was satisfied with the end design adjustments. The final quality of the closet is good, although we encountered a minor issue where a rod fell off because it wasn't secured, but I understand this can happen if it's not properly fastened.
If you find yourself having similar issues, I'd recommend contacting them as they can send someone to take a look. Despite these minor issues, I did appreciate the service provided by the installer and how the initial errors were corrected, so I would rate my Closet World experience as a 4 out of 5.
Hi Rawan!
Thank you for sharing your feedback. We’re glad to hear that Milad provided excellent service, catching the measurement errors early and ensuring you were satisfied with the final design adjustments. His patience and thorough approach are exactly what we strive for in every installation. We regret your experience during the design process and apologize for any inconvenience it may have caused. That’s certainly not the experience we want for our customers, and we appreciate you bringing this to our attention. If you come across any questions or concerns feel free to reach out to clientissues@closetworld.com. Thank you once again for your support and for choosing Closet World for your home organization needs. We look forward to working with you again in the future.
Reviewed March 5, 2025
Closet World was the most visible, frequently advertising in my area. I received some marketing material in my mail and decided to give them a call. The price seemed reasonable, so I decided to go with them.
I've used Closet World twice now, and each time, the interaction with the designer was great. The installation was fast, clean, and efficient, which I really appreciated. They schedule installations really well, with a lot of flexibility to accommodate my schedule. I found them very communicative, always providing precise timeframes and sticking to them, which was fantastic. Overall, it was a fantastic experience.
We love the closet. It's functional and perfect for our needs. I didn't use any online tools or the website; I communicated directly with people.
Hi Kathy!
Thank you for your thoughtful review! We're so glad to hear that Closet World's visibility and marketing caught your attention and that you’ve had a fantastic experience with us not just once, but twice. It’s great to know that our designers provided excellent service, and that the installation process was fast, clean, and efficient. We always strive to provide exceptional service from the initial meeting through to the final installation, and your feedback confirms that we are achieving our goals.We strive to be flexible with scheduling and to maintain clear communication, so we’re happy to hear that this made your experience even smoother. Most importantly, we love that your new closet is both functional and perfect for your needs! Your feedback is greatly appreciated and encourages us to continue providing excellent service. If you ever have another project in mind, we’d love to help. Thank you for choosing Closet World!
Reviewed March 5, 2025
I kept on seeing Closet World through their ads, which advertised a 50% discount, prompting my choice over other closet companies. The designer consultation was fantastic; she was highly professional and attentive to my feedback. I had a bedroom closet installed, and the installation crew arrived promptly at 10:50 and finished around 4:30.
The installer was professional and friendly, though there was an unexpected mention of a fee for removing old closet components, which he waived when I couldn't pay cash. The overall quality of the installation is excellent; everything looks perfect, and the spacious drawers accommodate more clothing than I expected.
However, dealing with their customer service was a different story. When coordinating the installation time, I faced uncooperative representatives who talked over me and a supervisor who screamed when I requested an accommodation so I could pick up my kids. Eventually, they managed to reschedule for a morning appointment, but the process was unnecessarily difficult.
While the closets, sales, and installation service were commendable, the customer service experience dampened my overall satisfaction. I would rate my experience a 3 out of 5 stars.
Hi Helena,
Thank you for sharing your detailed experience with Closet World. We're delighted to hear that the designer consultation was fantastic, and that the installation crew was professional, arriving on time and delivering excellent results. It’s great to know that your new bedroom closet exceeded your expectations in both appearance and functionality. However, we sincerely regret that your experience with customer service did not meet the same high standards. Your feedback is incredibly valuable, and we will make sure it is shared with the appropriate team to improve our service. If you come across any questions or concerns feel free to reach out to clientissues@closetworld.com. Despite the challenges with scheduling, we’re happy that you’re pleased with the final product. Your feedback is valuable as we aim to provide high-quality designs and exceptional service. Thank you for choosing Closet World! We look forward to working with you again on future home organization projects.
Reviewed March 5, 2025
I chose Closet World after my son had a successful experience with them at his house, but my experience was disappointing. We had garage cabinets installed, and the initial interaction with the Closet World designer was poor, although the second designer was better. The installation process was a nightmare—it took 5 months instead of the expected one day due to significant miscommunications and errors. The process was so frustrating that I wouldn't use their services again. The communication breakdowns throughout the project were infuriating; it seemed like the different departments weren't communicating with each other at all. The product quality was decent, but the overall experience was marred by terrible communication and multiple failed attempts to resolve problems.
Hi Carla,
We sincerely regret that your experience with Closet World did not meet expectations. While we’re glad that the product quality was decent and that your second designer provided a better experience, we apologize for any inconvenience you encountered during your project. We truly appreciate you bringing this to our attention so we can work on improving our processes. We will be reviewing your concern with our team to ensure that better communication protocols are in place for future projects. This is not the level of service we aim to provide, and we understand how this situation may have caused you frustration. Your feedback is valuable, if you have any additional feedback or questions feel free to reach out to clientissues@closetworld.com for further assistance. Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.
Reviewed March 5, 2025
I've used Closet World in the past, so I knew what to expect. This time, the consultant was quick, fast, and friendly, which made the process seamless. I appreciate that they provide a fair quote and often have offers available. The designer helped with my garage closets, and we finalized all details like color and style efficiently. After I made the payment, they were able to come and complete the installation within two weeks. The quality of the work and materials was impressive.
Hi Rosaura!
Thank you for your continued trust in Closet World! We're delighted to hear that your experience was just as smooth, with a quick, friendly, and efficient consultation. It’s great to know that the designer helped finalize all the details seamlessly and that the installation was completed within two weeks. At Closet World, we take pride in offering personalized solutions and seamless experiences for our customers, and it’s wonderful to know that we met your expectations. We truly appreciate your kind words about the quality of the work and materials. Your satisfaction is our top priority, and we appreciate you for taking the time to share your experience with us. If you ever need assistance with another project, we’d love to help. Enjoy your new garage closets, and thank you for choosing Closet World again!
Reviewed March 5, 2025
I received an Instagram ad that said that Closet World was promoting a New Year’s special offering a significant discount on installation. Intrigued by the offer, I scheduled a consultation. The representative who visited for the consultation was incredibly courteous and accommodating, ensuring all my closet needs were met at a seemingly reasonable price. While I typically prefer obtaining multiple quotes before making a decision, I felt confident in proceeding due to the helpful nature of the consultant.
The design I envisioned included drawers and storage cabinets at the bottom and center, with a desk positioned next to the window. The installation team was fantastic, although there was a minor hiccup initially as they forgot some parts, like pull-out drawers. Fortunately, they returned to complete the installation, and both team members were attentive and made sure everything was done to my satisfaction. Although my schedule necessitated a two-week gap between visits, the actual installation time amounted to about eight hours over two days.
The quality of the work is impressive. I had a minor issue with a shelf, but the team addressed it promptly during their second visit. I am very satisfied with the outcome and would highly recommend Closet World to friends and family due to their excellent service and workmanship.
Thank you for sharing your experience with Closet World! We are thrilled to hear that our New Year’s promotion caught your attention and that our consultant provided courteous and accommodating service. It’s great to know that you felt confident in your decision and that the design process met your needs.
We are pleased that our team promptly resolved the issue while ensuring everything was completed to your satisfaction. It’s wonderful to hear that the final result met your expectations and that the quality of our work left a lasting impression. Thank you again for your kind words and for choosing Closet World!
Reviewed March 5, 2025
The designer who came out was fine; we went over the dimensions, he drew out the plans, I approved them, and everything was installed as planned. The installation team did a good job, and while I didn't interact much with them, the quality of their work was fine. The final product looks good, and I like it. My favorite feature is the way the closet was customized for hat storage on top and clothes at the bottom, just as I wanted. Overall, I'm pleased with the service and would definitely recommend it.
Hi Michelle!
Thank you for sharing your experience! We're glad to hear that you chose Closet World based on a recommendation and that the design and installation process went smoothly. It is our goal to ensure that every customer is listened to carefully and that their specifications are thoroughly understood and incorporated into the final design. It’s great to know that the final product met your expectations, especially with the custom hat storage and clothing organization. We strive to provide the best service for all home organization needs, and it is always rewarding to receive feedback that reflects our efforts. Your satisfaction and recommendation mean a lot to us and we appreciate you for sharing your experience! If you ever need assistance with another project, we’d love to help. Enjoy your closet, and thank you for choosing Closet World!
Reviewed March 5, 2025
The lady who came out to do the presentation was fantastic. She wasn't trying to hustle us; she was honest about what they offered and the good deal at hand. Her approach convinced us to go ahead with Closet World, and as a result, two of our friends did the same based on our recommendation. The installation was done by two gentlemen who were incredibly clean and precise with their work. We got a closet installed in our garage. My husband was very specific about what he wanted, and the designer not only listened but also offered helpful suggestions to perfect it. We're really happy with the outcome.
Overall, I'd rate our experience with Closet World a definite 5 stars. The customer service, the quality of service, and especially the representative who did the presentation, were excellent. Although the scale is up to 5, I would have gone beyond that if possible. Initially, I thought the representative might be inexperienced, but she quickly proved to have a thorough understanding of what she was doing, and her presentation was top-notch.
In terms of the price, I'd also rate it 5 out of 5. The value we received was certainly worth the cost.
Thank you for sharing your wonderful experience with Closet World! We are delighted to hear that our designer provided such a positive and honest consultation, making you feel confident in your decision.
We truly appreciate your recommendation to friends, as well as your kind words about our customer service and product quality. Your satisfaction is our priority, and it means a lot that you found value in both the service and the final result. Thank you again for your kind words and for choosing Closet World!
Reviewed March 5, 2025
I contacted Closet World based on a recommendation from my accountant. Initially, I had issues with another company that failed to follow up promptly after a consultation. Closet World, however, dispatched a representative who was attentive to my vision. The representative respected my input on the design specifics, such as size and color.
The initial installation of the lower cabinets went well, but there was a hiccup with the top section due to a discontinued color. This required selecting a new color, which delayed the process. Unfortunately, I had to take the initiative for follow-up calls since there was a lack of proactive communication from Closet World about the status of my order. As someone who's run a business, I found this aspect frustrating.
Overall, I would rate my experience a 3 out of 5. The presentation by the representative was excellent, earning a 5, and I felt the pricing was fair, which is another 5. Despite the communication issues, I'm satisfied as the initial setup was handled well.
Hi Vincent,
Thank you for sharing your experience with Closet World. We’re glad to hear that our design representative was attentive to your vision and respected your input on design details, ensuring the project aligned with your expectations. It’s also great to know that the initial installation went smoothly and that you found the pricing fair. However, we sincerely regret any communication issues you faced. This is not the level of service we aim to provide, and we understand how this situation may have caused you frustration. We will be reviewing your concern with our team to ensure that better communication protocols are in place for future projects. If you have any additional feedback or questions feel free to reach out to clientissues@closetworld.com for further assistance. Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.
Closet World Company Information
- Social media:
- Company Name:
- Closet World
- State/Province:
- CA
- Country:
- United States
- Website:
- www.closetworld.com