About Closet World
Custom Closets, Garage Cabinets, Home Offices, Wall Beds, Pantries, Laundries, Wall Units, Hobby Rooms, Media Centers, Garage Flooring and more...
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Closet World Reviews
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My name Sam & Laura **. DON'T GET SCAM FROM CLOSET WORLD. WILL TELL YOU 50% THE PRODUCT 10 WARRANTY STRONG WOOD. All lies. Worse cheap quality ever see. The salesperson his name Rayan we asked to do cabinet in Garage and pantry and walking closet. After installation the closet falling. I part cheap material. Too many mistake by salesperson. Did his own designed. We didn't for this. I paid $11000. Take from 50% deposit. Take him 2 months to comeback do the work.
The Installation person come. Said I can do any installation until I collected the other 50% by credit card. No one asked for full amount before finish the work. That mean know the Quality not as promised will be strong quality. For this product of wood not worse it this money. We called him to asked to fix these issues make it right. Customer services are bad. No one will help to send from to another person. No one resolved this problem. I will file lawsuit against this closet world. I will not let this go like this. Don't get Scam like me. I don't recommend anyone be aware from this company.
WORST CLOSET COMPANY EVER! Would rate a ZERO if possible. The quality of materials and hardware is terrible. Within 10 days of installation, almost every drawer was falling out of the track/glides, which couldn't support the drawers. Called and they sent out service to fix, but drawers continue to come off the guides. When I spoke with service manager to request they replace the non-functioning guides with ones that would not come off, he said we'd have to "upgrade" for an additional $2,000 (~$155/per drawer; FYI, these "upgraded" guides cost about $20/drawer), after already spending over $13,000!! Will be reporting them to BBB. WOULD NOT RECOMMEND THEM AND REGRET BUYING FROM THEM. Terrible company, terrible product, terrible service. Wish I had read reviews first!
Terrible experience with Closet World spent over $4000 in June on a closet system. We are on our 4th visit for someone to come out to finish the original installation and it is STILL NOT finished. They will sell you on a closet system, take your money at the first appointment then not complete the project and take months to come out for service appointments! Our original install was 8/31. Closet world has now come out 4 times to complete and still either install incorrectly or does not have the correct parts on each visit! We will be using another company hands down in the future! Also they come at whatever time they please and won’t tell you a “window” until the day before. Customer service reps are rude and not helpful!
I wish I had read some of the reviews before I signed a contract with them. Maureen, the sale person disappeared after she got our signature and credit card number. They have already charged the full amount and the work is not complete yet. They have installed Wrong size and defective panels and they refuse to fix it. I have disputed the charges on my American Express so far and I will place other posts with update about dealing with these crooks. Richard, their installation manager is also a jerk and does not know anything about customer service. Do not give them your credit card number if you decided to ignore all reviews and hire them or you will be sorry.
They drilled through the wrong place and I am still waiting for them to reimburse us for the electrician. The Supervisor Robert was impossible to deal with and absolutely did nothing in the range of customer service or retention. Pray your install goes well because that bubbly best friend of a salesperson that first visited you ghosts you if the install goes wrong and calling for help to him/her is a joke. It took six weeks to get power back to our plugs and we are paying out of our own pocket for the car charger. They are overpriced, plywood cabinets, anyone can do it. I feel for their marketing and I feel like a schmuck. Trust me, try another vendor.
This company lacks customer service in full disclosure. They were several key considerations that were never shared with me until 48 hours for the installation. I had a difficult time getting a manager on the phone to complain about defective products that were delivered and installed in my master bedroom. The company transferred me several times. Once I spoke to an installation manager they assured me that the product would be replaced. A second service provider came out to my home on Friday, June 25, 2021. The installer arrived without any preparation, prior knowledge or products to resolve the issues with my original installation. The service was scheduled to remove the defective products and install new shelving.
Richard a manager in the installation department assured me that this issue would be resolved. Additionally the company charged my card without permission or final sign off for the remaining balance. The service provided by the Closet World is unacceptable and extremely disappointing especially given the fact that I spent numerous hours calling to speak with a manager and sending Richard photos of the damage products. Both installers agreed that the product is defective, the entire unit is off balance, drawers need to be replaced and adjusted correctly etc. The third installer missed a wall backing and I’m still left with a less than acceptable product and experience.
The representative looks semi professional, provides professionally printed glossy pictures and designs, but before signing and payment up front, be sure to read the fine print (strategically camouflaged, small print on yellow paper). The self presented designer, Deborah ** walks around with her checklist and estimates her design on number of walls, height, length, width; in my case, she obviously did not look up to see that the walls of the closet converge on one wall. Fortunate for the installer who upon inspection noticed that if shelving installed as designed, would block the right hand door entry to closet. Although the installer tried calling his own supervisor, he did not receive a response so I had to make the decision to not install right wall shelving.
After the install, I called Closet World 3 times, left messages with person answering, and yet, no one from Closet World made any contact, although, they did charge the full amount balance, $4,199 as stated. What makes me write this review, is that when I wrote a detailed letter to the supposedly “professional” designer, she has chosen to ignore and not respond to my grievances; I or anyone I know will ever do any business with Closet World, I would strongly recommend, buyer beware!
Cabinet was made way too small for the opening. So the installer added to the frame to make it fit. When I called Closet World I was told to speak to Diego in Installation. He didn’t return my call and when I finally reached him, he said I needed to contact the main office. They kept bouncing me back in forth. I called Pam the person who came out to measure and she didn’t return my call. If you are dissatisfied with your product, no one will help you. Very poor customer service and product. I do not recommend this company.
We paid 15,000 dollars for a medium size walk in closet back in 2015. We live between NY and LA and the closet was barely used during these years. The quality of finishing is so poor that the top layer is peeling in multiple places, both tilted hampers stopped working (one fell on my feet and hurt me), several decorative planks fell off. I have been trying to schedule repairs under their “7-year warranty” with no result! Originally I was told over the phone that they charge 89 dollars to come in to do repairs and all I need to do is to make a list of what is needed.
I made a list and called them to schedule but this time was told they will charge me $120 dollars for someone to just “come to look at the damages and to give me an estimate”! I was shocked and mentioned the warranty but the representative laughed at me and said “What? You have so many damages, you want a brand new closet?” She refused to connect me to her supervisor. I tried to email my questions to them-no answer, called and asked for a supervisor many times- he is never available/at lunch/gone for the day. Today I signed the agreement to pay $120 for them to just come over since I have no choice.
When I called to schedule an appointment, after signing the agreement, I was told they can’t schedule me in because everyone is gone for today and they are also very busy! Imagine that! I will be posting multiple photos I have. Please don’t repeat my mistakes, don’t order anything from this company! There are other companies who do stand behind their products. Their closets are junk, customer service is non-existent.
I made an appointment with this company to design a closet remodel and garage storage. The night before the appointment I received a message saying, "Please call us back". When I did I was placed on hold and when no one came back to me after 8 minutes I decided they really didn't need to talk to me. The next day no one showed up and when I called about it I was told that the person who was supposed to come out was ill and I was asked to reschedule to the following week which I did. The night before the second appointment I received a confirmation call. The next day, no one showed up. When I called the operator could not find the estimator so I was again asked to rebook. This time I declined to do so.
To be honest, I checked out the reviews after I had already hired Closet World and was somewhat disconcerted to read many that were negative. With that in mind, I held my breath and hoped for the best. I was not disappointed. From my initial meeting with Whitney, the sales person, to several phone calls with Nelson, the manager, I felt that everyone was working to please me. Nelson made sure I was aware when the installers would arrive and called during and after the installation to make sure I was satisfied.
The installers did a magnificent job, cleaning up after themselves and leaving a garage that I actually want to live in. They made custom cabinets on site, that are so huge and roomy that I can fit all my boxes in with no problem. Walls to hang garden utensils and toys turned out beautifully, and I love the desk they built with two huge storage cabinets on each site. It has a massive pegboard in front of it, and I am looking forward to hanging all kinds of goodies on it. The crowning glory is the floor. It is a beautiful rubber material that is easy on the feet of my grandchildren and no problem to wipe up. In a blue and grey design, it looks like a professional space. We now have a combination gym, school area and artist space that smells and looks divine. Thank you so much Closet World. We are so in love with our new garage.
I, regretfully, did not research this company prior to making my purchase. Several weeks after making my purchase, I was informed that the product as described in the agreement was not available. I was told that I could upgrade to something similar, but it would be an additional $1,000. I did not think it was fair to have a product in the purchase agreement that was unavailable and be charged an additional $1,000 for something close. So, submitted my notification to cancel.
After several weeks of trying to contact Closet World to confirm the cancellation, I finally got Greg ** VP Sales on the phone. To be clear, it was incredibly hard to get these guys to respond to anything, and even more so when I informed them my intent was to cancel. Greg is unfriendly at best, and rude at worst. He had zero sympathy for my situation, and you can read other reviews about how he interacts with customers. When I told him I was cancelling, he said I couldn't, and believed the purchase agreement was valid even though he admitted the documented product did not exist. Pretty brazen response, but I was at an impasse with Closet World.
Without going into all the detail it took me several months to work through the dispute, but I eventually got my money back. I hope this provides anyone looking to Closet World for products caution about making a purchase from this company. Take a look at all the other 1 star reviews, inform yourself, and if you proceed, be awfully cautious. Read all the fine print, and know that they will not stand behind their product, nor do they care about making amends with customers who feel they were wronged.
Closet World. Not a good time to screw up if you’re at all concerned about repeat business or getting new customers. Reason being, right about now, many of us (consumers) have a lot of time on our hands and nothing better to do than write a critique of our experiences. Company: Closet World. I thought I’d give them a try because I needed a hallway cabinet installed for additional storage. Not a big job and just the right size to gauge their product and the talent of their installers for a considerably much larger job. Easy-peasy.
The Salesperson: Good job. Talent for detail. Personable. No complaints. However, this is where everything goes south.. Communication between the Sales Department and the Installation Department. Somehow, things always appear to get lost in translation. The installers were scheduled for at least a month ahead and called me three times to confirm. Friday, June 5th, between 8 am and 12 noon. The installer was here at 8 am. He sat in his vehicle for about an hour. It appeared he was talking to someone. He rang the doorbell around 9 and said: “My boss just told me to go to another site and help the guy there. Sorry. I’ll be back around noon.”
A phone call came roughly a half hour later from the Installation Dept. saying the installers would arrive at my home between 1 pm and 3. No explanation was offered. The original salesperson called, confirmed and arrived for our appointment to design another job. I explained that it was partially contingent upon the work that was supposed to be done before her arrival so I might gauge the work and make an informed decision. She agreed. A call was placed to the Installation Dept. They then asked if they could come on Saturday to do the installation. I said yes, as it was already 2:55 and no installer was present or had called to cancel.
Fast forward to Saturday, June 6th, 8 am. No call. No show. 9am..nothing. 9:54..the doorbell rings.. The guy from yesterday and a new guy. A Mr. **. I never got the name of the guy from yesterday, although he didn’t hesitate to ask me to go and blow up my bathroom. Not cool. Anyways, they did the installation of the cabinets and shelves. The wall had an electrical outlet which according to them stuck out and interfered with one of the drawers. They said they could remove they outlet and tape the wires but it would leave an open hole where the receptacle was. I said ok.
I noticed the drawers and cabinet hinges were not ‘soft close’. They said the order called for standard equipment. They were already close to finished and wasn’t going to make a big deal out of it, but then they left trash behind. (Didn’t sweep up or remove their shoe covers when departing) I checked the work and signed off on it. It was ok. Not the best work I’ve seen. I’m rather disappointed. I had high hopes. The drawers don’t glide the way I had expected. The cabinet doors rattle when closed. There’s no backing on these wall units either. Like I said, disappointing. Now, I’m prepared to deal with it but then I go in my bedroom and turn on the TV and.. nothing. No power on that entire wall. I check the circuit breaker and nothing has been tripped. Ok, now I’m pissed.
A call to their office, I get connected to installation and tell them what the problem is. They tell me, they’re going to contact the installers or the dept. supervisor and call me back. That was at 4:30. Still waiting on that call.. That was June 6. I sent the receipt for the repairs on June 10 to R. **. It’s now July 2. I have not received notification or contact of any sort regarding any delay. I would not recommend this company. I am not happy with their customer service. I am not happy with their workmanship nor the quality of their product. I believe it to be subpar or inferior. I do not see a value in using their product for the amount of money this project cost.
The rep did a good job on the consultation. She came out to the house, measured and offered suggestions. We had to make changes a couple of times because we were trying to figure out everything that we wanted. But she was supportive and it worked out well. Then the installers came in and they got the work done all in one day. I actually ended up leaving. We had to work but we didn't have any issues although they were there late and I didn't know if I wanted them there till 8 o’clock. But it would've been better than having them leave at 5:00 and then coming back the next day for a couple of hours.
All in all, it went really good. Everything turned out great. The quality was excellent. It may have been a little bit more expensive than some of the other options but in the end, I got better quality for some of the other stuff that would've been less expensive. Maybe I would not have been as happy with it as how I am with what I got. Closet World also had done work in my husband’s house years back.
The designer came out to the house a handful of times and did some renderings for my wife. We talked it through, and after about the third iteration, she finally kind of hit what we needed. The installers did a nice job with the walk-in closet. They were in and out in a couple of hours. They had all the parts and pieces. There was one shelf missing that they came back later and replaced. It was a good installation. The two guys that came out seemed to know what they were doing. The quality is good, but for what we paid, I wish the finished product was a little higher quality. We had a cabinet made by a different vendor in the bathroom for about the same price and size, and you can see a distinct difference in the quality, the wood that was used and the hardwood that was used.
I’ve always gotten flyers from Closet World. The timing was right and I got a walk-in closet then another set of closet from them. Sam was my designer and he was fantastic. The installation process was just as good. The closets are beautiful. I was very happy with everything.
We needed the closets done and because we used the California Closet at our other house, I called Closet World. They made an appointment right away for a guy to come out. He came and measured everything, but then I never heard back from anybody. I also forgot about it and we did some traveling. When I got back, I called them up and said that I never heard back from them. They then sent someone else out and the people measured again. Then on the spot, they did the deal, wrote out what the policies were and ran it.
I would be worried to recommend Closet World to someone because not everybody would be very happy about having somebody come out and then not get back with them. Closet World spent a lot of money on advertising but then with the operational level, they really stumbled. They need to correct that part because not everyone would have called back. People would go with someone else. But maybe they've fixed all that now. In the end, Closet World did a nice job, cleaned up, and we were very happy with the product.
I've used Closet World for a lot of years now. I moved two or three times and every time I moved, I call them and did a closet. On the most recent one, I had a lot of input and a lot of direction with the designer. Then when they came here with the equipment, there was a discrepancy and we had to work together to make it all work. They had to come back because things weren't exactly the way they were supposed to be, and that made the process a little longer. The lady was very nice, but Closet World could send more professional people to design these closets, and people who really know what they're doing. I had to put a lot of input and I had to say, "No, do it this way. I think it's better if you do it that way," and, "This is not gonna work." But in the end, I got what I wanted and it's lovely. I will use Closet World again. The product is good and the people are very nice to deal with.
I called Closet World and their designers came out to my house. They measured my closet and sketched the design, and the finished product is good. I just hate that it doesn’t go all the way to the ceiling. I think there's a huge potential for more storage. Also, the installers had to come back because they messed up the order, and they came back two weeks later. And I kind of regret doing it through them. I think that their prices are hugely inflated. Even with the 40% discount, I was able to negotiate a further discount. Also, the basic finishes looked cheap, like you got it from Home Depot and built it yourself. I did the upgrades with a nicer finishes and it gives it a more custom look and makes it more worth your money.
1st. I was promised to have self closing door, though out the house including the garage (didn’t get that). Then, on the last day my son was sick and I have to bring home to see the dr. The installation guy guys didn’t not do the walk though with me but told me don’t worry everything is under warranty. I call back when I find out my son closet panel was damaged and the guy told me the warranty only on the products and installation will cost me over $100 dollars!!! The guy Richard always sound so rude.
Closet World did a master bedroom closet. They were responsive. They were unable to meet the timeline but were able to do it quickly. The designer was great and the installation was all good. However, they harassed me daily for other closet stuff and new deals afterwards. They stopped but that was a little annoying.
The gentlemen came here on time and they were very knowledgeable of what they were doing. They put the cabinets up in the laundry room very neatly. Everything went perfect with Closet World.
When we redid the closet using Closet World, the designer was very nice and designed the whole thing. And the installation was quick. But I don’t like the fact that they keep calling me and soliciting services. I keep telling them I’m not interested, but they keep calling. It's annoying.
My rental property had no closet before. It was an empty space. So, I installed Closet World products in there and everybody liked it a lot including the mirrored doors. The installation team kept finding issues with the building being old and that nothing was straight. So, I had to hire somebody to do whatever they weren't able to do. But the installers did a good job.
I had a designer out 12/4/2019. After she completed the design, I realized it might present a problem accessing my water heater. I on looked at my invoice for her number and there was not one. I called the customer service number on Friday after her visit to change the order (within the 72-hour cancellation window) and I never heard from the designer. I phoned customer service again and this time she returned my call. When I told her my problem she said they could change the installation location, but they would not decrease the price because I would not need the extra cabinet. She refused to seek an adjustment.
I phoned her manager Monte several times. I emailed and never received a response. I am a repeat customer of more than 5K of work and I have never been treated so poorly. I am in the process of disputing my deposit for a refund, and I plan on reporting them to the Better Business Bureau and I WILL take them to small claims court if I don't get my refund. Do not do business with them because they are unresponsive if there is a problem. R. **
About 15 years ago, I had my closet redone by Closet World. I had to take everything out of the closet and I painted it. Then they came in and did what they did. It went really fast. Recently, I had to replace some rods. In my garage, some of them had that plastic on the end to where you hook the rod and it broke. I had brackets put in for it to be able to hold. It's something heavier than plastic so it'll last longer. The installation went well and I’m very happy with what they did. I'm gonna be moving out-of-state and I'm gonna build me a house. I would call them again and have them do it there too.
My experience with Closet World was great! They did a great installation job. The problem is they have called me every month since then, asking to come over and give me a free estimate. I keep telling them they already did the job but they keep calling and insisting anyway. I'm trying to get off their call list. It's very annoying.
I had used Closet World 10 years ago. I used to live in an apartment, but I own the apartment building. I had to redo my closet and it was really a beautiful job. They put up a wall unit for me with drawers and it was very good. 10 years ago, it wasn’t at $900. So when I live in a house which is part of my building, adjacent to the building, I needed my linen closet redone because I was gonna turn it into a craft closet where I keep my arts and crafts stuff. They did a horrible job. I didn’t like the way they did it. They gave me a price and then when they came out, they upped the price. They said they had to charge more for this and that. So, I said, “Never mind. Forget it.”
I wasn’t satisfied because it was messy. I paid $300 at first, and they tried to raise it to 7, and then somebody else called me up and said that they would give me a better deal. I ended up paying more than the original thing. Also, I ended up having to get them to come out two times to do a job that was supposed to be done the first time. I attribute that to it probably changed hands. So, I just decided I’ll never deal with them again. They called me, offered me stuff and I said, “No. Never again.” It’s not the same quality or company. They might not do them the same way they did before because they quoted me one price, and then when they did the work, they tried to say it was more. I don’t want that experience again. Closet World needs to keep their word and just do what they said they’re gonna do. Don’t bait and switch. Don’t do anything to get me and then hit me.
We had five closets done by Closet World and it was a process. The first three closets got done really good and in a timely manner. But the fourth one was a mess and took a couple of tries. Throughout the process, they never made me feel like they got measurements wrong. The last one, which was with a glass door, was a nightmare because it took about nine tries. The frustration was that I have to take time off, they would come in and it wasn’t the right measurement, so then I wasted my time. It took a while, but at least, we're done right now. And I'm happy that it's done with.
I had gone to a private company and I was having difficulty with getting calls back and with understanding communication. I had a representative from Closet World come out and after I got an idea of the pricing being so high, I had to think about it. Then she came back out again and we talked about design. I’m very pleased with what I have as well as the designer’s performance and communication with me to get exactly what I wanted. The installation took six hours. It turned out that what I ended up with was about the same as one of the ads that I see, and I do show people and mention it.
Closet World Company Information
- Social media:
- Company Name:
- Closet World
- State/Province:
- CA
- Country:
- United States
- Website:
- www.closetworld.com