Closet World

My name Sam & Laura **. DON'T GET SCAM FROM CLOSET WORLD. WILL TELL YOU 50% THE PRODUCT 10 WARRANTY STRONG WOOD. All lies. Worse cheap quality ever see. The salesperson his name Rayan we asked to do cabinet in Garage and pantry and walking closet. After installation the closet falling. I part cheap material. Too many mistake by salesperson. Did his own designed. We didn't for this. I paid $11000. Take from 50% deposit. Take him 2 months to comeback do the work.

WORST CLOSET COMPANY EVER! Would rate a ZERO if possible. The quality of materials and hardware is terrible. Within 10 days of installation, almost every drawer was falling out of the track/glides, which couldn't support the drawers. Called and they sent out service to fix, but drawers continue to come off the guides. When I spoke with service manager to request they replace the non-functioning guides with ones that would not come off, he said we'd have to "upgrade" for an additional $2,000 (~$155/per drawer; FYI, these "upgraded" guides cost about $20/drawer), after already spending over $13,000!! Will be reporting them to BBB. WOULD NOT RECOMMEND THEM AND REGRET BUYING FROM THEM. Terrible company, terrible product, terrible service. Wish I had read reviews first!

Terrible experience with Closet World spent over $4000 in June on a closet system. We are on our 4th visit for someone to come out to finish the original installation and it is STILL NOT finished. They will sell you on a closet system, take your money at the first appointment then not complete the project and take months to come out for service appointments! Our original install was 8/31. Closet world has now come out 4 times to complete and still either install incorrectly or does not have the correct parts on each visit! We will be using another company hands down in the future! Also they come at whatever time they please and won’t tell you a “window” until the day before. Customer service reps are rude and not helpful!

I wish I had read some of the reviews before I signed a contract with them. Maureen, the sale person disappeared after she got our signature and credit card number. They have already charged the full amount and the work is not complete yet. They have installed Wrong size and defective panels and they refuse to fix it. I have disputed the charges on my American Express so far and I will place other posts with update about dealing with these crooks. Richard, their installation manager is also a jerk and does not know anything about customer service. Do not give them your credit card number if you decided to ignore all reviews and hire them or you will be sorry.

They drilled through the wrong place and I am still waiting for them to reimburse us for the electrician. The Supervisor Robert was impossible to deal with and absolutely did nothing in the range of customer service or retention. Pray your install goes well because that bubbly best friend of a salesperson that first visited you ghosts you if the install goes wrong and calling for help to him/her is a joke. It took six weeks to get power back to our plugs and we are paying out of our own pocket for the car charger. They are overpriced, plywood cabinets, anyone can do it. I feel for their marketing and I feel like a schmuck. Trust me, try another vendor.

This company lacks customer service in full disclosure. They were several key considerations that were never shared with me until 48 hours for the installation. I had a difficult time getting a manager on the phone to complain about defective products that were delivered and installed in my master bedroom. The company transferred me several times. Once I spoke to an installation manager they assured me that the product would be replaced. A second service provider came out to my home on Friday, June 25, 2021. The installer arrived without any preparation, prior knowledge or products to resolve the issues with my original installation. The service was scheduled to remove the defective products and install new shelving.

The representative looks semi professional, provides professionally printed glossy pictures and designs, but before signing and payment up front, be sure to read the fine print (strategically camouflaged, small print on yellow paper). The self presented designer, Deborah ** walks around with her checklist and estimates her design on number of walls, height, length, width; in my case, she obviously did not look up to see that the walls of the closet converge on one wall. Fortunate for the installer who upon inspection noticed that if shelving installed as designed, would block the right hand door entry to closet. Although the installer tried calling his own supervisor, he did not receive a response so I had to make the decision to not install right wall shelving.

Cabinet was made way too small for the opening. So the installer added to the frame to make it fit. When I called Closet World I was told to speak to Diego in Installation. He didn’t return my call and when I finally reached him, he said I needed to contact the main office. They kept bouncing me back in forth. I called Pam the person who came out to measure and she didn’t return my call. If you are dissatisfied with your product, no one will help you. Very poor customer service and product. I do not recommend this company.

We paid 15,000 dollars for a medium size walk in closet back in 2015. We live between NY and LA and the closet was barely used during these years. The quality of finishing is so poor that the top layer is peeling in multiple places, both tilted hampers stopped working (one fell on my feet and hurt me), several decorative planks fell off. I have been trying to schedule repairs under their “7-year warranty” with no result! Originally I was told over the phone that they charge 89 dollars to come in to do repairs and all I need to do is to make a list of what is needed.

I made an appointment with this company to design a closet remodel and garage storage. The night before the appointment I received a message saying, "Please call us back". When I did I was placed on hold and when no one came back to me after 8 minutes I decided they really didn't need to talk to me. The next day no one showed up and when I called about it I was told that the person who was supposed to come out was ill and I was asked to reschedule to the following week which I did. The night before the second appointment I received a confirmation call. The next day, no one showed up. When I called the operator could not find the estimator so I was again asked to rebook. This time I declined to do so.

To be honest, I checked out the reviews after I had already hired Closet World and was somewhat disconcerted to read many that were negative. With that in mind, I held my breath and hoped for the best. I was not disappointed. From my initial meeting with Whitney, the sales person, to several phone calls with Nelson, the manager, I felt that everyone was working to please me. Nelson made sure I was aware when the installers would arrive and called during and after the installation to make sure I was satisfied.

I, regretfully, did not research this company prior to making my purchase. Several weeks after making my purchase, I was informed that the product as described in the agreement was not available. I was told that I could upgrade to something similar, but it would be an additional $1,000. I did not think it was fair to have a product in the purchase agreement that was unavailable and be charged an additional $1,000 for something close. So, submitted my notification to cancel.

Closet World. Not a good time to screw up if you’re at all concerned about repeat business or getting new customers. Reason being, right about now, many of us (consumers) have a lot of time on our hands and nothing better to do than write a critique of our experiences. Company: Closet World. I thought I’d give them a try because I needed a hallway cabinet installed for additional storage. Not a big job and just the right size to gauge their product and the talent of their installers for a considerably much larger job. Easy-peasy.

The rep did a good job on the consultation. She came out to the house, measured and offered suggestions. We had to make changes a couple of times because we were trying to figure out everything that we wanted. But she was supportive and it worked out well. Then the installers came in and they got the work done all in one day. I actually ended up leaving. We had to work but we didn't have any issues although they were there late and I didn't know if I wanted them there till 8 o’clock. But it would've been better than having them leave at 5:00 and then coming back the next day for a couple of hours.

The designer came out to the house a handful of times and did some renderings for my wife. We talked it through, and after about the third iteration, she finally kind of hit what we needed. The installers did a nice job with the walk-in closet. They were in and out in a couple of hours. They had all the parts and pieces. There was one shelf missing that they came back later and replaced. It was a good installation. The two guys that came out seemed to know what they were doing. The quality is good, but for what we paid, I wish the finished product was a little higher quality. We had a cabinet made by a different vendor in the bathroom for about the same price and size, and you can see a distinct difference in the quality, the wood that was used and the hardwood that was used.

I’ve always gotten flyers from Closet World. The timing was right and I got a walk-in closet then another set of closet from them. Sam was my designer and he was fantastic. The installation process was just as good. The closets are beautiful. I was very happy with everything.

We needed the closets done and because we used the California Closet at our other house, I called Closet World. They made an appointment right away for a guy to come out. He came and measured everything, but then I never heard back from anybody. I also forgot about it and we did some traveling. When I got back, I called them up and said that I never heard back from them. They then sent someone else out and the people measured again. Then on the spot, they did the deal, wrote out what the policies were and ran it.

I've used Closet World for a lot of years now. I moved two or three times and every time I moved, I call them and did a closet. On the most recent one, I had a lot of input and a lot of direction with the designer. Then when they came here with the equipment, there was a discrepancy and we had to work together to make it all work. They had to come back because things weren't exactly the way they were supposed to be, and that made the process a little longer. The lady was very nice, but Closet World could send more professional people to design these closets, and people who really know what they're doing. I had to put a lot of input and I had to say, "No, do it this way. I think it's better if you do it that way," and, "This is not gonna work." But in the end, I got what I wanted and it's lovely. I will use Closet World again. The product is good and the people are very nice to deal with.

I called Closet World and their designers came out to my house. They measured my closet and sketched the design, and the finished product is good. I just hate that it doesn’t go all the way to the ceiling. I think there's a huge potential for more storage. Also, the installers had to come back because they messed up the order, and they came back two weeks later. And I kind of regret doing it through them. I think that their prices are hugely inflated. Even with the 40% discount, I was able to negotiate a further discount. Also, the basic finishes looked cheap, like you got it from Home Depot and built it yourself. I did the upgrades with a nicer finishes and it gives it a more custom look and makes it more worth your money.

1st. I was promised to have self closing door, though out the house including the garage (didn’t get that). Then, on the last day my son was sick and I have to bring home to see the dr. The installation guy guys didn’t not do the walk though with me but told me don’t worry everything is under warranty. I call back when I find out my son closet panel was damaged and the guy told me the warranty only on the products and installation will cost me over $100 dollars!!! The guy Richard always sound so rude.

Closet World did a master bedroom closet. They were responsive. They were unable to meet the timeline but were able to do it quickly. The designer was great and the installation was all good. However, they harassed me daily for other closet stuff and new deals afterwards. They stopped but that was a little annoying.

The gentlemen came here on time and they were very knowledgeable of what they were doing. They put the cabinets up in the laundry room very neatly. Everything went perfect with Closet World.

When we redid the closet using Closet World, the designer was very nice and designed the whole thing. And the installation was quick. But I don’t like the fact that they keep calling me and soliciting services. I keep telling them I’m not interested, but they keep calling. It's annoying.

My rental property had no closet before. It was an empty space. So, I installed Closet World products in there and everybody liked it a lot including the mirrored doors. The installation team kept finding issues with the building being old and that nothing was straight. So, I had to hire somebody to do whatever they weren't able to do. But the installers did a good job.

I had a designer out 12/4/2019. After she completed the design, I realized it might present a problem accessing my water heater. I on looked at my invoice for her number and there was not one. I called the customer service number on Friday after her visit to change the order (within the 72-hour cancellation window) and I never heard from the designer. I phoned customer service again and this time she returned my call. When I told her my problem she said they could change the installation location, but they would not decrease the price because I would not need the extra cabinet. She refused to seek an adjustment.

About 15 years ago, I had my closet redone by Closet World. I had to take everything out of the closet and I painted it. Then they came in and did what they did. It went really fast. Recently, I had to replace some rods. In my garage, some of them had that plastic on the end to where you hook the rod and it broke. I had brackets put in for it to be able to hold. It's something heavier than plastic so it'll last longer. The installation went well and I’m very happy with what they did. I'm gonna be moving out-of-state and I'm gonna build me a house. I would call them again and have them do it there too.

My experience with Closet World was great! They did a great installation job. The problem is they have called me every month since then, asking to come over and give me a free estimate. I keep telling them they already did the job but they keep calling and insisting anyway. I'm trying to get off their call list. It's very annoying.

I had used Closet World 10 years ago. I used to live in an apartment, but I own the apartment building. I had to redo my closet and it was really a beautiful job. They put up a wall unit for me with drawers and it was very good. 10 years ago, it wasn’t at $900. So when I live in a house which is part of my building, adjacent to the building, I needed my linen closet redone because I was gonna turn it into a craft closet where I keep my arts and crafts stuff. They did a horrible job. I didn’t like the way they did it. They gave me a price and then when they came out, they upped the price. They said they had to charge more for this and that. So, I said, “Never mind. Forget it.”

We had five closets done by Closet World and it was a process. The first three closets got done really good and in a timely manner. But the fourth one was a mess and took a couple of tries. Throughout the process, they never made me feel like they got measurements wrong. The last one, which was with a glass door, was a nightmare because it took about nine tries. The frustration was that I have to take time off, they would come in and it wasn’t the right measurement, so then I wasted my time. It took a while, but at least, we're done right now. And I'm happy that it's done with.

I had gone to a private company and I was having difficulty with getting calls back and with understanding communication. I had a representative from Closet World come out and after I got an idea of the pricing being so high, I had to think about it. Then she came back out again and we talked about design. I’m very pleased with what I have as well as the designer’s performance and communication with me to get exactly what I wanted. The installation took six hours. It turned out that what I ended up with was about the same as one of the ads that I see, and I do show people and mention it.