Choice Home Warranty Reviews

You do not have good communication with your service contractors, which affects the flow and proper time for the service repair to be done. You would automatically and arbitrarily consider all items under manufacturer warranty; thus, there is no coverage for the parts or units to be changed, leaving the burden of proof on customers to prove otherwise. Hence, it is painful and time-consuming to call the dealership or manufacture ourselves for it. What kind of customer service is that? Basically, you would only cover the labor cost. That’s deceptive and might call for legal issues. Even your service contractors said so and have the same negative opinion about you/Choice.

Great customer service with switching for the better. Lower cost and better treatment for services is so important, great customer service and follow ups speaks volumes. I should have switched years ago. When you call for service and need help (for example with your dryer; used almost every day)... A paying customer deserves the best always.

EMS service came right out and had the issue fixed within 30 min. The technician was professional and new exactly what he was doing. Very polite and friendly. He even was extra quiet because our granddaughter had just went down for a nap. The online claim process is very easy.

Both of the technicians from Sears Home Services were great, early/on-time, and pleasant Enrique came out for the diagnosis confirmation and Jonathan came out the next week to install the new part. They had the part shipped directly to my home so it was there when they returned.

I was having an issue with the timer display on my built-in microwave. The technician who came to service was on time and very nice. He documented the issue and notified Choice Home Warranty on the matter. As the microwave unit is now discontinued, the unit could not be fixed. As the microwave is a Frigidaire Professional Series Built in model that needed to be replaced, Choice Home Warranty only could offer $191 to replace the unit. I was extremely dissatisfied with this number as a unit to replace a built in microwave run greater than $500 and I would also need to get a 30-inch trim kit which cost around $275. The total cost of a replacement would be around $800 and the only thing Choice Home Warranty could offer was $191 which is not even a quarter of the price.

We're thankful for the peace of mind and customer service. If someone is looking for a Home Warranty company, Choice would definitely be the way to go. I've spoken with many and Choice has far and away been the most helpful and valuable for our family. We've had our refrigerator and washing machine and pool pump fixed and know that we've already ended up saving in the long run.

We had a very nice technician fix our disposal. He showed us what to do if it happened again and explained what to try in the future. It was nice to have someone kind enough to explain and show us what to do and not just say, "Call us back." He believed in empowering the owner.

I put a claim in to Choice for a repair of a free-standing ice machine. Since I am in an area where there are few technicians. I waited about a week and they finally contact one. The tech came, made some part changes and the machine is up and running. The tech. was polite, and knew how to fix the problem. Thanks, Choice.

My garage door was stuck open and it took Choice 6 days to get a tech out to look at it. Choice kept sending me notifications for the wrong days and the wrong times. The repair company called on Monday and said they would be out late Friday - Choice kept sending notifications that I should expect someone Tuesday and then then after Tuesday passed, they said someone was coming Friday morning (they never did get the time correct). After the long wait, nothing was covered so I should have just arranged the repair myself and I wouldn't have had to wait almost a week without use of my garage.

Service was done very quickly. I was very surprised due to it being a holiday season. I called on a Saturday and I had my dryer fixed on Monday afternoon. Would recommend company to anyone who needed help with their appliances. The representative who was sent to fix my dryer was very knowledgeable and was very nice to deal with.

The contractor rescheduled with me. Luckily I was available on the alternate day. I was then contacted again for yet a different day. The technician was on time. When it came time to pay there was no mechanism for credit card use. The tech had to call in and then I was told of a possible transaction fee. I then scrambled up the cash. The water runs hot but looking at the knob to the shower it is not flush with the plate. Should the knob come off I will let them know.

This was for once a smoother transaction with Choice Home Warranty and the technician was very knowledgeable and friendly. He explained everything he did in detail that was understood. Also gave tips and tricks to keep your HVAC up to par. Would definitely recommend his company for all HVAC needs in the future.

I called to inquire about plan options, coverage, etc and the customer service rep kept rushing to close the deal. I had to interrupt him several times to ask questions about the policy before I made the purchase. The rating is strictly for this customer service experience and I completed this review because they sent me a survey to do so. I'm hoping this was isolated to the one rep and hoping the home warranty policy meet our needs. We will give their products a chance but customer service is not off to a good start.

After numerous attempts to find the missing parts and dates to have repair work done still not working! Waiting 8-9 hours each day for service! I believe there should be better communication between client and company! This should not happen again and hopefully it will not. Thank you for your interest in this matter and hopefully it will be resolved.

Placed order a week ago today. I called back on Friday to see what was happening and got told she thought something would show up Saturday. No call yet or message online for here; and I don't see that anyone is going to come to our house to fix our dryer.

I was satisfied with the tech. Still not working properly. We going to wait for today and tomorrow if it is working properly. The technician stated to wait and see if the work he did today he changed the elements. Then if not working call the office to see what’s the next step.

This is the first time I use this kind of service just to receive the answer I feared: “Not covered”. So upsetting to waste money on this “warranty”. They will very often find a reason not to cover. I was ready to purchase 4 more policies for my rentals but no. It’s a No No. Waste of money.

Very good job! Nichols Plumbing communicated very well throughout the appointment process. I would definitely recommend Nichols Plumbing. Rick was excellent. Rick solved the problem and completed all documentation in an excellent manner. Choice Warranty was a bit slow in scheduling an appointment but it was the Thanksgiving holiday. I understand this could have made a bit slower to contact and to get help. That is just a suggestion of input for future scheduling with Choice.

I purchased online, paid 1 year, and immediately received a phone call from a "sales manager" trying to save me money by taking more money. I advised him I paid 1 year and was on fixed income retired. He came back with "Oh, you're a senior, I can save you more money." He was in sales mode and was unable to listen. Instead he told me I was being difficult because I did not have another $600+ to save money just prior to Christmas, medical bills, etc. He then wanted monthly payments for the next two months. I paid a year so I don't have monthly payments. So, we'll see how coverage goes, so far, not a pleasant experience!

Choice Home Warranty had good service, knowledgeable, fast and friendly. My heat went out and was blowing cold in the mid of a cold front, and a tech came out and found the problem and fixed it quickly. Had an electrical issue and someone came out and handled it also.

I called for another policy and got it. That experience was great! The problem was that the salesman, don't remember his name. Would not shut up! I would ask a question, and he would go on and on about it. I actually told him I didn't care about details at this point, but he kept going on and on. I even told him I was going to hang up if he didn't shut up! 15 minutes of this was too much for me! Probably a good salesman, but he almost lost my business for not shutting up!

Replace leaking shut off valves. Did a good job on the first valve. Then we see other valves that wouldn't shut off. So, plumber was able to replace that one too. Of course, I had to pay another premium for that second valve replacement. Cry hard once is what I have always been taught. Thank You Choice Warranty.

Responses are not soon enough. The contractor on my last service calls used band-aid-like repairs instead of replacements, for instance, the kitchen sink was repaired but weeks later the same issue reoccurred. My toilet was, and is still leaking. The same plumber arrived. Added what he called a wax ring to the already installed wax ring that clearly was not working. He also mentioned the floor surrounding the toilet was wet and sinking! No receipts at either call. Today it's my furnace and I'm hoping that I get much better service, or I'll have to make some changes.

I contacted Choice Warranty about my issue of Bathroom Tub Faucets leaking. They arranged an appointment for the next day. Chris from Sasson Plumbing arrived on schedule and checked the issue. He advised he could implement repairs but would require one week to order the parts. I have now a few days later been contacted and advised my next appointment has been established. I am to date pleased with the progress and thank you to Choice Warranty for reacting professionally and quickly. Chris with Sasson Plumbing is also very Personable and Professional. Thank you.

Fluorescent 4 ft kitchen light began to flicker. Called Choice got contact info for repair service. Called, got an appointment for the following week. Service man came out, took out the ballast, reconnected the wires and installed new LED bulbs. All is good for now! Choice HW got it done without any hassles or further contact.

Knowledgeable and fast, they came to the house, checked the issue, and performed the repairs. The garage door opener is working fine now. In addition, they added extra steel bars for the door with other payments,.

The automated telephone system was challenging to navigate, however, I eventually got to speak to a live person. I found the representative who spoke with me to be helpful and kind. I had to have him repeat a part of his request a couple of times, but he was very helpful once we understood each other.

I would have given 5* if there wouldn’t have been our stressful experience with the repair of our microwave. This was a ca $600,00 microwave and we got $199 to buy a NEW cheap microwave. Since the arrangement In our kitchen didn’t allow to put in a puny microwave/not built-in/like we had, we had to pay for parts and labor WAY above to had the original microwave repaired. You state in the contract that you will replace a broken appliance with an equal quality unit in such a case. This is the reason for the 3 stars. Otherwise we had 2 services for which I would have given a 5 star.

Choice staff are helpful and easy to work with. They try to help you quickly. They usually answer the phone sooner than later and the staff is helpful and asks if you need anything else. Sometimes we need an explanation and they explain it to us. They also usually get things done fast so we can replace broken items in our home.

Our LG TROMM washing machine began leaking on the backside against the wall. We contacted CHW whom ref'd the issue to SEARS. SEARS dispatched Repair technician "Muhammad" who did an outstanding repair job!! He was on time, professional and totally customer focused. We are totally satisfied with this repair from CHW.

Service Technician was very efficient fixing the problem and explained everything in detail. He called to confirm the appointment and was on time. I would definitely use Choice Home Warranty again. They are a quality operation. The technician took the time to do an excellent job and we definitely appreciate it as quality workmanship is hard to find.

Unable to completely turn off hot water. 2 full days and no one has accepted job, then 1-2 more days before someone comes. Water bill adding up. Faucet handle broke off and shut off valve not turning completely off. I know it’s the weekend but things do break on Saturday and Sunday. I will have to turn all water off to house soon.

I requested a service call and they came within a day. The technician, Chris, was very professional and knowledgeable. He had our heater working within about an hour. Outstanding job! He found the problem and was able to fix it where another company quoted over a thousand dollars for parts and repair. I would recommend this service technician at any time.

Carlson appliance was great. Choice should use them all the time in the Omaha area and never use Sears appliance again. Choice provided great service also. No complaints at all as my claim was processed quickly and the technician fixed the unit on the initial call after he diagnosed the issue prior to arrival. I have no negative comments to provide. You can contact me for additional information if needed.

Our air handler was not coming on with the heat. Heat worked, but not fan. CHW sent out a tech the next day> Tech found issue to be a control board. CHW immediately approved the work and the tech returned as soon as the board came in. Tech installed in 10 minutes.

Agent was clear and concise. He spoke English. He spoke from a place in America. Offered great rates if I registered all 5 properties. I only considered the place where I live. He listened to all the problems I had over the years with Choice Home Warranty. He assured me that the company is under new management and all the problems ceased to exist. The poor quality of technicians. They caused more problems than fixing them. Etc, etc,

I was very skeptical about warranty services, but Choice warranty has in most cases punctual and fair with great customer service and I recommend them to anyone who is a home or condo owner. Technician came when appointed. Sometimes the follow up was not there, but I find value in this service.

Gabriel came from Spincycle appliances. He is very professional, helpful, and he educates you on your appliances. Great service Tech. I love the knowledge he has and also being so experienced. I actually request him when we have a appliances issue. We learned more about our Jenn Air stove from him this week than we've known for 21 years.

Refrigerator went down, put in with Choice Home Warranty for Repair, Sears Service Technician show up next day, order parts all cleared by Choice Home Warranty. Total cost of repair was over $300 dollars, our part $85 dollars. Want to thank the Sears Service Technician for a job well done and highly recommend. Third time in 4 years I've had to use Choice Home Warranty and they have never let us down. Highly Recommended.

Both Technicians who came out were very good. They explained the process of what they were going to do. They were very professional and answer every question I have. Their attention to detail was excellent. From the minute they got there, they made sure their shoes were clean. They were very careful when handling our appliance and make sure our floor was protected while they repaired our appliance. They did an excellent job! Very Happy.

I had a leaking toilet. Choice found a repair person within 24 hours and scheduled the appointment. The designated repair person called to confirm and discuss my problem to gather further information. He was polite and arrived on time. He explained the problem and the repair. He fixed my issue with no problems. I was very pleased. They was very courteous and knowledgeable. I felt confident that my problem was completely resolved.

Travis ** was outstanding. Took our need seriously as needing hot water. Showed where it was rusted and not element.. Professional, Knowledgeable, Courteous, will take photos when we return home along with receipt. New heater works awesome. Definitely grateful for the new one and a pan underneath it for any unforeseen leaks.

For my first time using this company it was not good. I needed a plumber and they sent an appliance tech. Still didn't fix the clogged pipe but is charging me 2 times for the same issue. So not instilling much trust so far. The appliance tech was nice and all but was unnecessary to have come out for a pipe leak. The Choice company should have sent a plumber in the first place.

As of now, my water tank is still broken, leaking water and we still have no idea when we will actually have any hot water in our home. From the time we placed the request for service (App not working) I had to use the website to place the request. I needed to call 2 days later to follow up with your customer service personnel to see when I would hear from a service provider. It is unfair to be asked rate the repair personnel until the job is done. I can tell you that American Home Shield responds quicker to requests from customers when a claim is submitted.

I set up a claim to have my air conditioning system examined. My concern was with Auxiliary Heating coming on when the system is in the Heat mode. The serviceman explained how the Auxiliary Heating worked which I had no knowledge about. Nevertheless the serviceman evaluated the system which set my mind at ease. The serviceman was prompt, pleasant, and courteous. I recommend the company that Choice sent.

Having problems with dryer. You guys asked if I would take 3 hundred and some dollars. I said ok. So now, how long is that going to take? We do need our dryer. But you guys don’t care. You take too long to send us that voucher so we can go get a new dryer.

The A & E technician said he could not fix the microwave so he had recommended a replacement. I told my friends and they said they would wait and see. They have expressed an interest in Choice but are waiting to see what happens in my case. To date, I haven't received any communication concerning the microwave. I understand it will take time but that is the situation as it stands now. Hope to hear from you soon.

The technician was very knowledgeable and took care of my problem with my dishwasher. He was very punctual, and very neat when he did his work. I would highly recommend Kent and if I ever would need appliance service again I would want the same technician to return. Thank you very much for good service!

I had to finally, after 9 days find a tech myself. The contact I had with the service reps was totally unproductive and I was not treated with courtesy especially by someone named Gabby. She also would not refer me to the Resolution Dept. I had to find them on my own. Jasmine and Matthew in Resolution worked with me in a professional manner and we came to a satisfactory conclusion. They both treated me with respect.

I was disappointed by the service rate per visit shown after signing up for your service. I have been comparing home warranty providers for months now. Consumer Reports have listed your company as the best so I wanted to try your company. I found that you are one of the most or the most expensive of all. This does not bother me if you’re the best but I was very very disappointed that you have the highest per service appointment fee I have ever seen. This was disclosed after signing up for your service.

I had a claim in on my heater for a year. They had someone come in at 9 months. But could not get to it. The basement had flooded. The dryer on the other hand. They came quickly. I was told it was not worth fixing. Was told they would send me an e-gift card to Lowe’s. It would take 30 days. Why that long? It should only take like 5 minutes. And the card is only for $355. The dryer is only 2 years old. And cost me $1000. That and Lowe’s is 40 miles away. Will see if they even send it.

I had 2 issues resolved, both by different technicians. Both were courteous and respectful of my home and my time. They resolved the issues quickly and thoroughly. I would definitely recommend to a friend. They were very knowledgeable about what they were doing and answered questions that I had. My toilet issue was an adjustment that I couldn’t do and my stovetop was a little more difficult but both got resolved.

Technician from Sears. Very nice did good job. Made a mistake and ordered to water filters for the refrigerator. I had to pay for both of them which I didn’t appreciate. May bill was suppose to be 85 for service and 75 for filter. They billed me over 200.

This was my first time submitting a claim through Choice Home Warranty and I was very pleased with the service I received and the outcome. Two days after I submitted my claim the technician came to my home, assessed the problem, and repaired it that very day. I could not be happier. Thank you Choice!

I can honestly say after trying 2 other home warranty companies this is the worst company I have ever had the displeasure of experiencing. They wouldn't pay out of my washer after multiple claims on it and it finally went out. They only paid me 242.00 on my dishwasher. Which cost me more than $1200.00 out of pocket for a home warranty plan that does nothing for you on top of a $65 dollar service fee. Don't use this company. They are the worst.

Technician came on time. Didn't take long to fix the problem. Very respectful of my property. Very pleasant person to work with I will. I will recommend him to anyone. He did a great job. ☺️ What more can I say? He did a great job and was on time. That's all that matters to me.

I can’t use the online system or the app. It must be broken or down. I can login and that’s it. It will not let me click on anything which is very frustrating, so how am I supposed to track my claim or even submit a claim when I can’t even use the app or sign in online?

The service man Greg was very good and thorough. Explaining what he was doing. He will be coming back to install a new part and machine will be fine. He cleaned up the dishwasher and explained that he will be back with the correct part after he figured out what the problem was.

The company got my heater fixed and I'm appreciative of that. The tech didn't explain what was wrong with my heater or what parts he replaced. He didn't give me a receipt to show the work that was done or showed I paid in full. I'm thankful to have heater in working order again.

This was my first time placing a claim with Choice Home Warranty and I couldn’t be more pleased with the whole experience. It was quick and simple to place a claim and the technician was able to get approval for the repair right away. A previous company would take a week to approve and the technician would have to come back a second time. Very happy customer.

My heater wasn’t working so I contacted Choice Home Warranty. I found the website to be very user friendly. They were able to find someone to come out that same day. I was amazed. My house is now nice and toasty. I have used other home warranty companies in the past and this was the fastest response I’ve ever experienced.

I thought my washing machine was having spin issues - but it wasn't. The experience with CHW was far better than with the previous competitor's insurance plan, which only covered appliances. With CHW, there were no phone calls on hold or being transferred from representative to representative. Everything was handled online.

This has to be the worst home warranty company who has customer service agents that can’t answer any questions regarding a claim and the cost of repairs. They don’t want to pay for covered repairs and quote the contract language that doesn’t apply to the product that needs repaired. I will never ever recommend this warranty company.

The gentleman that answered my request for rekeying my home was polite, personable, quick at the job and even fixed my doorbell without a second thought. He explained what he would be doing as he went from door to door. He was efficient as each lock was quickly changed after quoting price for extra doors.

Website appointment set up was simple to use. Appointment was set quickly even over the course of a weekend and confirmed with an email. Vendor called to confirm appointment. Technician send a text when he was on his way. Showed up on time, proceeded to fix the problem quickly, and so far the dishwasher works as if new.

I have called several times, no call backs. No one can help. We have multiple questions. No one has answers. Call us back at **. We do not want a gift card for our buy out. We had to buy the new washer today and we need e check instead. We are not satisfied with the dryer report. Thank you.

The person who took the claim was kind, patient, professional, and very helpful! I received Fast service in one day. Technician was knowledgeable, professional, polite, and expedient. I am very satisfied with his work ethic and the work that was completed successfully. I will recommend Choice and the plumber without any reservations.

This company pretty much decided what the outcome was, even if it was wrong! There is no third party decision! They think you’re wrong, you’re wrong! They’re very rude!!! My situation was completely justified. Even the tech that came to diagnose was telling me. It’s not about right or wrong. It’s about what benefits Choice Warranty. I tried to write a review earlier, but all of a sudden, the problem was on Choice's end. In this case, what do you do. It is absolutely ridiculous!!!! A broken part on my refrigerator failed. They say it is not due to regular wear and tear. It clearly is. How is this issue fixed. Then, I try to give an honest review, they tell me they’re having issues on their end. What you you possibly do.!!!

We do not have experience with your company yet, we just signed up, but your salesperson was extremely friendly, helpful, but he gave us the best deal on our monthly payment, it is the lowest premium we have ever paid! We look forward to working together, and hope it will be a long association.

I have been pleased with the service so far. However, when I called this time I was not able to talk to a person, just a computer generated voice. When I need service sometimes I have questions. If you can, please provide a number to call for a live person.

The workmen were professional and repaired our lighting within 5 days. They had to get approval from Choice before returning to repair and restore our lighting. It would have been 5 stars if the repair could have been done sooner. The single payment for using this service is the best thing about a home warranty plan.

Mike from Infinite Life Electric was extremely friendly, professional, thorough, helpful and solved the problem by replacing the fan/light receiver after troubleshooting all the components. Mike fixed me up in a minimal amount of time. He had the universal receiver already on the truck. Very happy with the quick response from Choice Home Warranty by sending them out the following day after my filing the claim.

This company was someone I was really high on and have brought at least 6 customers to them in the past 4 years. Just recently, they decided to increase my co-pay - after I had negotiated $45.00 co-pay they decided there was a "Glitch" in the system. Maybe they had problems elsewhere but this was clearly a breach in our agreement - it was verbally discussed and very clear on what the Co-pay would be. I rarely use this the warranty service and the $15.00 extra dollars won't kill me but this is clearly a rip off - buyer beware - If they did this to me, I'm not sure what they will do to you. I tried calling their top tier management but was only able to reach some mid level guy that was unprofessional and a smartass.

I made a claim on November 2nd, no one ever contacted me to tell me what was going on. I want my money back. The tech I hired said he wouldn't work with Choice. Therefore I am stuck with the bill. Also going to tell everyone I know about my experience with you.

Had a plumbing issue. Called Choice Warranty and they handled my issues, quickly, with courteous and in a professional manner. The company that responded was outstanding. Their technicians were knowledgeable, customer focused, and very professional. I will definitely keep Choice Home Warranty and highly recommend them to my family and friends.

I just cancelled my claim. I filed a claim on my HVAC system on 11/17/23. The first technician scheduled did not show up at appointment on 11/20/23. The second technician scheduled came on 11/24/23 but I did not hear back from him. I called him on 11/30/23 but no call back. Both of these technicians live a good distance from my home and I need to have someone I know that lives near my home. I am going to use a contractor I know, trust, and is responsive to any issues that my occur in the future. I just cancelled the appointment and claim and will use the technician I know and trust.

The representative was patient and able to answer all my questions. He was knowledgeable, informative, and polite. Overall, it was a great experience. I talked with him this morning and signed up but I haven't yet received my receipt for payment or policy. I'm sure it may take a day or two but wanted to mention it in case there was a glitch. He instructed me to also check my Spam folder which I did but it's not there either. It would be great if someone could check on this.

Repairman called and showed when said he would. Ran a diagnostic and found the water valve was faulty, repaired so we could use until he had a new valve. When he gets the valve he will be back to replace it. He told me he would call and set up a time and that would take a few days to get part.

I received prompt service with a great technician who was able to diagnose the problem quickly. Then he made the report and Choice quickly accepted and took care of all the details for getting it resolved completely. I would recommend this company. The speed and transparency of how the process works is especially refreshing.

The technician came on time as scheduled. He replaced the broken item in a timely manner and left the area in a clean condition. He was very courteous and explained in detail what he had done. I am very pleased with dealing with Choice Home Warranty and will recommend them to our friends and neighbors.

The response time was little shaky, was ok for a dishwasher problem but will not be ok for a furnace or hot water tank problem. When the serviceman arrive was very professional and knowledgeable and fix the problem. Time will tell.

You don't seem to care about the customer. It took 9 days to get someone out to look at the problem. I know that the vendor immediately submitted their inspection report. Your portal was never updated, I was told to upload the report which I didn't have. When I called I was told to contact the vendor, which I did and found out the request was approved. Your company did nothing to notify me of a resolution and the portal still hasn't been updated.

I made a claim on 11-15-2023 and plumbing was scheduled with a contractor was scheduled for the 11-22-2023. I reached I contact Choice for a more urgent appointment on 11-19-2023 and was told that rescheduling would not be optimal. The became worse on the 11-20-2023 and another plumber had to come to stop the leak on that day. I had to file insurance claim and pay that plumber totaling $5246.00. How can I get repayment for your lack of urgency?

It took a few days for the appointment to be set up, but he did a great job and was efficient. The only thing negative is they give you a 8am to 5pm window for the appointment. Would be nice if they would narrow it down to morning or afternoon so you could plan your day better. Otherwise, no issues.

Updated on 12/05/2023: The gentleman came out yesterday. Showed up on time. Was knowledgeable and polite. Knew what the problem was. A sensor is bad. I looked it up on line. Costs about $8. This is after I called on Thursday night when the heat stopped functioning in the house. Said it needed to be approved. Which it was later that day. Now I’m waiting to hear from them as to when they will come install it. I could go buy it myself but I’m sure that would mess everything up. Still waiting. Still waiting. Still waiting.

I've been looking for a home warranty provider in my area for a couple of years, so when the ad came through my email, I was intrigued by the 20% discount, plus one free month option. I was also delighted that I could get an immediate quote - and decided to purchase. But during the purchase process, the chatbot came up and offered $50 more off. Turns out that taking that $50 discount would cost me my 20% discount. Thankfully, I did the math. I also asked Chat Bot what the service fee was and was told $85 per visit. When the contract came, it turned out that it was actually $100 per visit. Don't appreciate the bait and switch.

It was easy filling out the online claim filing. The response time in locating a repair company was great. Scheduling was done in a reasonable time. There was great communication with Jade Electric as he showed up at the scheduled time and completed the repair after extensive tracing the wiring. He is very knowledgeable and professional. I am 100% satisfied.

The technician was knowledgeable, efficient and timely. He gave us information we did not know and had our garage door working in no time. I also had an appointment within a few hours of the time I requested one with this company. So I am more than pleased with the company that provided the service and Choice Home Warranty.

Small crack in pump leaking. Claim denied because it was stated not to be due to normal wear and tear? No physical damage occurred since can’t even see the pump so why isn’t it wear and tear and age of pump?? Claim denied after they reviewed! They could not provide answer as to why pump was leaking even though their service tech said normal wear and tear! Check out other warranty companies before using these guys!!!

Really good service and experience with Choice Warranty. It has been great value for the money. I have availed warranty services 2 times so far and experience both times has been great. David from Sears who looked into the refrigerator was exceptional and helpful. I will recommend Choice Warranty to my friends anytime. Keep up the good work.

Serviceman wasn't friendly but completed the electrical repair, it took over a week to get the repairman to my house. Part of the house had no electricity. As an elderly woman CHOICE is a blessing. Affordable when you need it. I would recommend CHOICE and its highly rated service. It is satisfying to know your home is protected and service repair will be provided.

Once I submitted our claim we were contacted in no time. Service was set up, the super nice repairman came to our home within a day and a half. Bob quickly diagnosed the problem and fixed it. Totally hassle-free. This is the first time we needed to use our warranty and we are extremely pleased at the professionalism and courtesy.

Very pleased with our conversation with your associate. We are a new customer with you because of him. Thank you, Looking forward to working with your company. A very pleasant experience. We have cancelled with another company to be a customer of yours. Thank you again for your prompt reply to our inquiry that we filled out online.

Each time I have used you I have had to wait unacceptable time for service. Your technicians have always been great. It is not right that each time I call I am sent overseas to speak to someone I can’t understand and reads me the same thing regardless of my question. My mental health is worth more than what I go through getting a technician. I paid upfront for 3 years. Going into my second yr and considering asking for a refund. Anxiety appears just worrying about how to get to the right person to cancel my contract. I believe you could do much better running your business.

Did not like what I was told about my repair. Only paying 335.00 towards a new stove. That's not enough for a stove. Already been 2 weeks without one and was told that I would receive a payment in the next month. Poor customer service. Probably won't stay with stay with CHW.

Ice maker frozen.. Making an assortment of loud noises, From buzzing to annoying pops. Quickly removed ice maker and repaired damage. Quickly replaced unit.. Texted back to make sure all was well. On time call. Efficient, organized gentleman repair man. Stopping by today to check on his work because I texted that there were a few odd noises.Thanks.

Choice Home Warranty has been great with all of our home repairs and any questions or concerns we have had regarding repairs or our warranty coverage. Their response time and quality contractors that they contract the home repairs to have always been exceptional. I would highly recommend Choice Home Warranty. We have been very pleased with their customer support and customer service.

Just got off the phone with Frankie from Choice Home Warranty. I initiated the call I got from Choice, from the internet. I was going to purchase the year of Total warranty with some incentives. But after talking to Frankie, I decided to purchase the 5 year plan with an additional year free.. 6 years total, plus better incentives. No increase in in the plan over the years. Contract can be cancelled within the first 30 days. Sounds good!

My microwave quit working 1 week ago. The technician came out, he was great! Now I’ve waited another week for parts and the technician is scheduled next week. It will be almost 3 weeks for the repair to my 2006 microwave. I am impressed that my old microwave will not end up in the landfill. But, I’m unimpressed with how long it’s taken to make the fix. My 2nd complaint is the microwave had 2 symptoms. The technician ordered parts for 1 problem, but he couldn’t explain the 2nd. If that 2nd problem re-occurs, I’ll have to pay another $75 service call. I was hoping I’d get a better deal due to my monthly payment.

The bad - Sears cancelled the first appointment, they didn't call with an approximate time and the tech didn't call when he was on his way. The good - the tech (Julio) was nice and competent. He diagnosed the problem, ordered the parts, scheduled a follow-up appointment and cleaned the dryer so I can use it while I'm waiting for the part.

Contractor called and attempted to schedule me for Dec 6th. I told her that I received a confirmation from you for a scheduled appointment Fri Dec 1st. I’ll be very disappointed if they don’t show up Dec 1st between 7am and 11 am. Please confirm with the contractor. I can’t wait until Dec 6th. Thank you.

My initial conversation with Damien ** went well in that he took the time to explain the process to me and answer all of my questions. Your company is extremely aggressive with the e-mails and phone calls once your website is visited. That put me off for months. Speaking with Damien gave me the opportunity to get questions answered and hopefully select the right plan for our needs. I couldn't even deal with all the e-mails and phone calls. Way too much!

Our oven/stove broke on Thanksgiving day while I was cooking our dinner. We filed a claim that night and by morning Choice had someone scheduled to come see us. Unfortunately, due to the holiday, there was no availability until a week later. I called Choice and they were able to get someone else out to our place to fix the problem by Tuesday which is great considering the holiday weekend. We are now back to cooking for the holidays!

The technician was very professional and had the problem fixed in less than 15 minutes. The gentleman actually showed me how to fix this problem should it arise again. He called before coming to let us know and was on time. I have had 3 good experiences with CHW and one bad one. The bad one which you should have, almost canceled out all the good ones.

I waited nearly a month for them to put someone to my claim of my water heater leaking. Their inability to assign someone to it made the issue worse & it flooded my house. I had to turn off the water to the house. I called them & they said they can’t find anyone & I can find my own & they will reimburse me. I found someone in 2 minutes; they couldn’t in nearly a month? They came out to fix the issue & now they don’t want to reimburse me because they want to approve it first. My options were to let my house flood or to pay to stay somewhere while they take their time. They wouldn’t have paid to fix the damage or a hotel room. They are a terrible lying company that will do everything to not help you but take all your money.

Great discount on paying for a year in advance. And you can cancel for a refund at any time. This will be my first time using the service for a year. I'm hoping the reviews I've seen online are true. I had a positive experience with American Home Shield, their pricing was just too high.

This was my first call to Choice Home Warranty and I spoke with representative Elliott. He represented your Company with the utmost respect and professionalism! He was very knowledgeable with all aspects regarding the services offered for my home! He listen to my needs and financial status! Bottomline, We are proud homeowners with CHOICE HOME WARRANTY at a AFFORDABLE contract! Thanks

Daniel **o of Rivero Air Conditioning Service LLC provided awesome customer service, great communications and repaired my furnace very quickly. I would highly recommend Daniel. He provided 10 star customer service. Thank you Daniel for a quick response and getting the heat back on in my home. Thank you Karen **

My experience so far has been wonderful. Very quick to get a service technician out to my home. Haven't had major issues. Great customer service so far. Takes the stress off the home owner to know a major appliance will be looked at quickly and either repaired or replaced. This time it is my garbage disposal. Looks like original when home was built. They are sending a technician out.

First time purchase two hours ago. Very dissatisfied with the service. I took out warranty. Had wrong city and ask for it to be changed with agent said OKAY will change and then received and email with the same wrong info on the paperwork, have been trying to get them to update with no success.

Had elec problems burned out fixtures. Would not pay for fixture. When I had water heater leaking with rusted out bottom I could not get Choice to send someone soon so was told to get someone, which I did. Then was told I would get an email on procedure that I never got so was denied and it cost me $1700. That was Choice error, not mine because they did not tell me to have the installer call them.

Quick and efficient. Diagnosed the problem quickly and explained the problem beforehand. Identified the faulty part and repaired it. The furnace works well now. The technician was friendly and courteous. In terms of the claim process, I am satisfied - it was processed quickly and the agent provided sufficient information that I requested.

The technician fixed both of the hot water taps in our guest bedroom quickly and effectively. He was polite and obviously had lots of experience with plumbing issues. He showed me what he had done, left the old parts for me to keep for future reference, and left the sink spotless. I highly recommend him.

I have had this coverage for almost 2 years now and never used it before now, so my experience with the company is new. I do hope that what is promised in my coverage is what these services provide. Having issues with your appliances...Especially an air conditioner...Here in Florida..Is very upsetting as is...I hope Choice can repair the issue without a financial burden.

I was very happy with the man who came to work on the project I had. He was very friendly, was client concerned and finish the job and did not leave a mess for me to clean up. I was impressed with his concerns that he was here to solve the problem I had..My past experience with this company has not been reflected in this matter.

The technician that attended to our issue was very professional and nice. He got to the issue and was able to identify the cause and fix it there (was carrying spare parts with him). Also helped in adjusting the dishwasher to ensure it was properly secured in its position for safety and use. Overall he was very polite and nice and provided answers to our queries etc, regarding the issue.

The technician who came to my home for my most recent claim has also been to my home for another plumbing issue. Each time he communicates his acknowledgment of my claim promptly, provides an ETA that he adheres to and when he arrives on site, is respectful of my home, my space, and my time. He is polite, does the job quickly and well and I don’t have issue with that item again. I’d recommend him and his company to anyone I know and would prefer to have him for any plumbing job I have in the future.

Both the technicians knew their jobs checking the heating / cooling unit inside house & outside. They were very nice, after they located the problem and fixed it they called me in to discuss what had been done. I paid the $85.00 service call, got a business card.

Technician listened to my concerns and addressed the issue of the toilet valve leak immediately. Great communication and understanding of the issue. Explained in detail what the issue was and cause of it. I would recommend him and his company in the future for any additional repairs needed on my home or anyone else’s home.

Adam gave me a great deal with my 4 homes. He was professional and fast to deal with. It's great that he will take care of my account and able to reach him anytime without going through other people. I would recommend him to family and friends. Keep up the good work!

We have an issue with our furnace, claim was placed at 6:30 and at 9:30 was already fixed and working, I was wow!! Excellent service!!! Tech call next day to make sure it was working properly, I used to have another provider and they never do this, definitively changing to Choice Home Warranty was the best decision we made!!!!

Choice was excellent in processing my claim from beginning to the end. They were always honest and available. They worked efficiently and effectively with the contractor who also provided great service. I would highly recommend this service to anyone that owns a home. This is the second warranty contract we have had and it beats the other hands down.

Called about my washer having issues over the holidays, had technician scheduled the same day, but unfortunately washer could not be repaired and was issued a 547 dollar Lowe's replacement voucher. Awesome, quick... I appreciate the rapid conclusion to my issue... and I appreciate the fair amount issued to me for the replacement of my washer... WILL RECOMMEND TO A FRIEND.

I am very well pleased with Bennett and Sons who serve the Altamonte Springs, FL area. They are great at communicating when tech will come out and follow up. Communication is very good, even if Tech is held up at a job they will call to let us know. Techs are professional and experienced. I am very pleased. I highly recommend Bennett.

I placed a claim to Choice concerning a dryer which was making noise. They contacted Hooked on Appliances and within a day, an appointment was set up. The technician arrived within the time frame given and was swift, efficient and professional. The repair was completed satisfactorily. Thank you Choice and Hooked on Appliance!

My issue was addressed in a timely manner by a friendly and helpful associate. I enjoyed his attitude and his understanding of my issue and his desire to rectify my situation. One was very old but was complicated so I understand how it could have been misinterpreted. As a result of living in a fairly remote location, it is difficult to have technicians travel an hour to us. We are also limited to very few local technicians so we were not able to use the option to select our own local support.

I opened a claim stating my glass shower door in the master bath is not closing. The claim was accepted and a plumber was sent to my home; he collects his $69 at the door and walks to the bathroom and says he does NOT work with shower doors and walked away. Then Choice Home Warranty contacts me and says they don't cover shower doors in their warranty. I'm left wondering why they realize this after collecting the money and wasting my time. It's one of the worst experiences even talking to a case manager. I would highly recommend not to use this service. If they don't cover shower doors then why accept the claim. They could have rejected the claim and saved me time and money.

Called them because my heater stopped working. It would work in the morning then stopped then work so intermittent and then finally stopped for good. They got a technician to come out on Saturday December 2nd. Now we have to wait and see how it goes? Hope it goes well and we get heat.

I was happy with the installer, but very unhappy with the cost of installing the new water heater. With the $85 service fee, and the $470 for "uncovered items" and fees, I would have been better off to install it myself with no warranty. I plan to cancel my account. My only other claim was a dryer door that was defective, and the claim was denied. $780 per year I am paying. Not worth it.

I spoke with Adam ** in setting the service up and he was very professional, knowledgeable and focused on getting me the best deal possible. I hope the service provided is as seamless a transaction as it was setting it up. To me, this company appears to be a high quality organization with a laser focus on customers. Thanks.

The technician listened the recording of the noise, said that he knew what the problem was, went to the point right away, and accomplished the task very fast. He cleaned everything after he finished the job. The dryer is working like a brand new now with no noise it produced before. I would strongly recommend this technician.

Agent was very helpful and informative about what the company can provide. He answered all my questions and gave an option about the senior program and all that it entailed. Although, I did not decide to go with that option, I thought that it was very beneficial for senior citizens. I think that this would be a good investment and will be happy to recommend it to others.

I called on Monday to submit a claimant and as of yesterday afternoon, no one was assigned to the repair. I called several times and kept being told that your people couldn't find a plumber to come. I was totally frustrated and am considering canceling my services and going back to CINCH.

Claim submitted, repair company was assigned then came and replaced my garbage disposal timely. From the time of submission to repair was 2 days! I couldn't ask for anything else... and all for the costs of a deductible. If anyone asked if I would refer Choice Home Warranty, my answer would be yes. I highly recommend Choice Home Warranty.

Experience was very good. People were friendly and very helpful. The tech even update appointment by 24 hrs. and then showed up right on time. Was very friendly and courteous. Went right to work. Knew what he was doing. Found the problem. Had to order parts. Hopefully parts arrive today and repair tomorrow and then will be a very happy client.

The tech was knowledgeable ,courteous, informative of the replacement process. I would recommend him to friends and neighbors. I have used this company and tech before for a shower valve leaking. I was happy with the job at completion. I have other plumbing work to be done and will use desert rain.

The technician was very helpful and professional. He worked with us on the time and was able to accommodate a time that worked for us. He notified us of his arrival time and was punctual. If we ever have any other issues would definitely like to have him remedy our problem.

Plumber was professional, courteous and done an excellent job. But the service was scheduled for 4 days after the service call. My understanding was that Choice Warranty has service done in 24 hours or ASAP. But being the Thanksgiving weekend I understand the delayed service this time. But expects sooner response from service companies.

Abby was wonderful. She came within the time window I was told, she was knowledgeable and friendly. She even went to her truck to double check for a part (even though she was fairly certain it wasn’t there) when I told her that was laundry day. It’s nice to see a woman in the appliance repair field.

No heat in below freezing weather needs to be handled as an emergency. Choice could not find a tech. Did not contact us to let us know our options. Had to log in to get proper information. Choice didn’t even let us know if the repair was authorized. Had to call them to find out. Poor customer service overall.

Budget AC company representatives have always been professional and helpful. Communication provided by Choice Warranty was troublesome. Agents from New Jersey had different info from an agent in Ohio causing confusion. Very difficult to get to talk to a person, many transfers, promised call backs that didn't happen. However, problems were resolved to everyone's satisfaction.

I made three phone calls and ended up in a foreign country. On the third attempt I was speaking to someone in the USA. Choice was unsure if they they could service us. Very frustrating, We switched from AHS as we thought we would get better service from Choice. Sage had difficulty getting approval from Choice for the Delta faucet part that needed to be replaced.

Called for service on heater which was blowing cold air. Temps at night below freezing so was pretty anxious to get repair going. They came the next day early evening and were there until after 8pm but made sure it was fixed. We were so grateful due to safety reasons of using small space heaters and 2 children below 3 years old. Service was very timely and with experts. Choice Warranty came through! Would definitely recommend.

Choice was able to get me scheduled with a technician right away. The technician was able to diagnose the problem, he was very professional and provided good customer service. He was able to get report to Choice and they acted quickly on his recommendation. I was notified that technician would be out to my home this week to repair.

Maurice was very patient. He answered all my questions and I was satisfied with his answers which made me decide to go to Choice Home Warranty. I had compared choice with three other home warranty company plans. Choice checked all the boxes for my home appliances, HVAC, plumbing, electrical and roof which I just had replaced/repaired last year by my homeowners policy. Very expensive, long process.

I bought another home and when I called for a quote, I was given another year on top of the 5yr. plan. And the service fee was kept at the same price. I do recommend this company to anyone. Will call again when I purchase another home. I got an email with the confirmation and policy number within 5 minutes of talking with the agent.

My sink was clogged and Victor was a lifesaver. I had for days use a vacuum to empty my sink after cooking. Victor worked at it for about 3 Hrs or so and got it cleared. He left everything nice and clean. Recommend him. He was really a very friendly and knowledgeable person.

I purchased a CHOICE Home Warranty from one of your Sales Department Representatives, Jeff **. Jeff was courteous and very knowledgeable. My wife, Susan and I had many questions and concerns. She was much more worried and apprehensive than me, but Jeff answered all of our questions, and put us both at ease. Great job Jeff!

It would be appreciated if you had your information available for review on what is covered and not covered prior to entering the agreement. Even with the 30 day cancelation period, I am not so trusting of people as I once was. So I will be reviewing what I received and determine if I made the right decision. Thank you.

Thank for offering this home warranty for Veterans. It’s very affordable and it gives me peace of mind knowing that my home is protected. I have always wanted to purchase a home warranty, but didn’t think our family could afford it. I appreciate all your help. I received my contract via email and I’m very thankful. Thank you once again.

Paid half what I was paying with last provider. Did my research and these guys were consistently rated the best provider. Hope I never need them but nice to know I have them and I am not paying a fortune. Offered me a military discount which is transferable -awesome!

Fastest claim and voila problem solved next day. Good job and kudos to the technician who made it happen. Now we can get back to enjoying heat. I wish you would always respond as you did in this case. I don't pray for something to happen but like we all know stuff happens, when it does happen please be considerate also and we'll all be happy.

Logged into my account to start a claim for a problem with a non-functioning AC unit. Usually Choice is pretty fast with responding. Maybe it’s the time of year being thanksgiving and repairers are using time off. Usually I have a response with a technician scheduled within a hour of a request. Fingers crossed.

Robert **, the owner of Harrison B. Appliance, was such a nice man! He diagnosed and repaired the problem with our washer within 15 minutes. In addition, he drove over an hour to reach our house. He was personable, helpful, professional, and just so very NICE! I absolutely will recommend him!

The service since has been very poor. First there was the Heat Pump. I was given appointments twice that were not kept. The service provider finally made it and stated the pump really needed to be replaced. CHW could however fix it. However it would take weeks to get the parts. I chose to skip using the warranty rather than deal with June in FL with no AC.

On the first call I was very happy to have a package on my order. Most of all the time I had taken to work out everything I was done and I was very happy to have called today. ** Mattie **. Thanks for the update on home warranty (,Choice Warranty).

I was online checking for Home Warranty companies and came across Choice Home Warranty as being an excellent company. I received a call from Albert ** who was very informative and helpful. We took our home warranty coverage out and are pleased with the service Mr. ** provided. Thank you for making this an easy process.

Technician quickly diagnosed problem, fixed it by tightening a couple screws on lever in tub. and left. He said that should be all is needed, but keep filling tub to verify. Will call again if needed, which I doubt. He was very professional. Explained most likely cause; bath only, Hope is right.

HOWEVER, the rest of my Choice Home Warranty experience was miserable! Trying to call and TALK to someone was completely frustrating & nearly impossible to do. The call in menu prompts are unclear, & I kept getting disconnected. The same thing happened trying to call A&E Services aka Sears Service.

The setting up of warranty process was good. However, for every day since this was done including on Thanksgiving Day we have received a call from Choice offering additional services and etc. We have what we wanted and do not need to be called every day. Should I need more, I will contact you!

I was pleased with the service Technician Xavier. He was very friendly and he showed up early than expected. He did text me to see if he could come early, and that was fine with me. He found the problem right away and fixed it. He was very professional. The only negative remark is that he was supposed to come on the Wednesday before and I took off to be home and he said he had to reschedule.

The representative, Mr. Daniel **, was very knowledgeable about the plan and very cordial and extremely patient with me, being I am a senior citizen. Mr. ** informed me he would mail a hard copy of my policy to me since I don’t have a printer, as well as emailing my policy. He was very considerate of my situation.

I'm pleasantly 2-for-2 in my claims/processing/issue resolution with CHOICE Warranty. They were again extremely responsive and fair and engaged to the end. I wasn't aware of the 30-day grace period to receive recompense for the failed appliance, but they did provide market value... for which I am pleased!

Prompt, professional, friendly service. They have been here before and I was pleased with the service then as well as now. I am so glad you sent them here again. If I need them for a repair again please please always send them here. We would call on them and recommend them to anyone.

The technician was polite and explained the transmission had to be replaced. When he received word from Choice, he told us Choice would not fix the machine and we would be given funds for a new machine. When I went into choice's website I saw no option for having the machine repaired--only the option to receive Lowe's e-credits so I could "pick out what I wanted". I read all of the fine print and NOWHERE was it stated the e-credits would take up to 30 days to receive. Only AFTER I accepted the terms, the 30 days notice appeared on the following screen in LARGE PRINT. I am not a satisfied customer.

I was having electrical issues. Choice sent some electricians. They really took their time to determine the problem and fixed it immediately with great communication, professionalism and precision. I wasn’t sure I was going to renew my policy but now I’m convinced, this saved me a LOT of money!! Very HAPPY! Thank you Choice Home Warranty! A+

I am extremely impressed with how my claims got process, with professional contractors. Please keep this standard going, and I’ll get my friends and family to migrate to your company. I have already got 3 new accounts as long as you keep this outstanding service, politeness and professionalism. Thank you very much. And Happy Holidays for y’all.

Found leaking valves in heating unit, WOULDN'T COVER COST OF FREON! Never heard of such nonsense, said wear and tear yet covered a new thermostat!? Valves which I never touch are leaking and a thermostat that's constantly touched. Hummm interesting. Technician was surprised as well, not covering the addition of freon. Choice needs to look things over quickly before they lose customers for absurd reasons

Quick response and appointment. Very competent and friendly technician came, viewed the problem and replaced the item which was a troublesome garbage disposal. Reinstalled the necessary pipe connections. Excellent work and experience.

It took 14 days to get my furnace repaired. It was a very painful experience. I had to call multiple times. Sometimes it was difficult to understand the customer service rep, because of language issue. One technician took my check and did not complete the repair. Very unprofessional. I am seriously thinking to switch to another home warranty company.

Needless to say, most home warranty companies do not have a good reputation because they fail to honor their promises. No missed small print with this company, they simply delivered what they promised simply! Had all the doors on our new home rekeyed. It seems as fast as the request was made a technician was scheduled! Arrived on time, did what was requested to our satisfaction and requested nothing but what was required. We are a United States Marine Corps Family, it’s great to be covered by someone who takes things seriously! Keep up the great work!!

Customer service is poor. Your auto bot was useless understanding my request and took forever to get to a live person. And when I was able to speak with a live person I was transferred to someone else who could not answer my questions. Also, after 24 hours CW still has not provided an electrician.

Very knowledgeable and offered a fair monthly price. The plan offers a lot and covers a lot. My previous plan, it took a lot long time to get service. It seems this will be faster. I like the fact that the deductible is going to be less for what I have. From what it sounds like the service will be faster.

Both Choice Home Warranty and the Vendor responded promptly and kept us informed every step of the way. The vendor was at our home at 5:30 on Friday night to replace our water heater. We were very pleased and recommend both Choice Home Warranty and the vendor for their exceptional service.

I was blown away with the offer, and the customer service rep that I spoke with. I've had Cinch Home Warranty for the last 3 years. Always a headache and very aggravating to work with. Totally satisfied! Hope everything goes as smooth when I need to file a claim. Can't believe it took me this long to realize what I was missing out on!

Noah explained everything in detail and went above and beyond in his clarification of the terms of the contract and presented all the options to me that were available. I feel this business transaction has been honest and actually quite favorable with the outcome of becoming a new customer of this home warranty company. Thank you.

Filed a claim for issues with electrical outlets & switches not working and an overhead kitchen light that needed connecting. The fixture was already attached to the ceiling, but needed an electrician to connect the wires. The technician replaced 2 wall outlets & took down the overhead fixture & asked to be paid. When I asked him to get authorization for additional diagnostics, he refused saying "I've done hundreds of jobs for Choice Home and I know what they will & will not approve". I then got a call from Latasha Warren, who informed me that I needed to get my own electrician to counter their electrician's diagnosis.

I have received excellent service from Choice and the provider they assigned to me. I’m waiting for an approval for a part needed to fix my furnace so I can once again have heat. The company they assigned to me has been above and beyond accommodating, friendly service and provided excellent service.

I have not used this service yet and stopped using other services a couple of years ago. I decided to try again... right price and coverage so I went with it! I can't really give a full review until I use the service and I'm hoping I don't need to.

The dryer quit working on a Friday evening. We were scheduled to go out of town early Saturday morning. We returned late Tuesday evening. CHW was able to schedule a tech Wednesday. The Service tech was on time and very courteous. Was able to fix the dryer. The service tech explained everything that was done to fix the dryer. Great job!!

For the first time yesterday I used the website to submit a claim. That was easy. That’s one last thing I have to do this Monday morning. I’ve had this policy for two years now. I’ve used several times already. This time my garbage disposal isn’t working. It’s such a relief to know I have Choice in place.

1 month after I filed a claim with Choice Home Warranty, a technician was finally assigned to my claim. The technician who serviced my claim was excellent, R.D.L. Heating and Cooling gets a 5 star rating. However, Choice Home Warranty customer support was absolutely abysmal. Choice Home Warranty advertises they will have a technician assigned within 24 to 48 hours. That was not the case. They provided one excuse after another as to why my claim was not being picked up by a network technician. I could write a novel on all the items I found unacceptable with their practices, but I won't. I hope I don't have to file another claim and experience the debacle again.

My kitchen sink was clogged, and was subsequently causing a leak in the basement. The plumber assigned to my issue originally scheduled to come out the Tuesday after Thanksgiving. Tuesday evening I get a call from the plumber, offering to change the appointment to the Wednesday before Thanksgiving as a courtesy. The plumber was friendly, and corrected our plumbing issues. I'm thankful that they offered to come out early so I could prepare Thanksgiving easily in the kitchen. Thank you!

Choice Home Warranty offered a great service with quick update along the way to keep us informed when a technician is available to go to the site. As a landlord, we won't need to find someone ourselves, just contact Choice Home Warranty, we know we will be taken care of in a timely manner. I strongly recommend it to anyone who have tenants, it definitely gives you a peace of mind.

Terrible service, will discourage anyone from using your so-called service company. Your service center sounds like a Chinese boiler room, you people couldn’t even use the phone number I gave you to use to call, you used the landline instead of my cell number, which led to a one week delay for service call.

This is the first claim I have filed. The Choice representative took my claim for two separate plumbing issues promptly and before I got off the phone with Choice I received a text from All Drains 70 Plumbing telling me when they could make the service call. The contractor was on time and did a great job. I am very satisfied with my first claims experience.

Choice Warranty is Always prompt to attend to any claim. The technicians they send are always absolutely efficient in sorting out the problem and extremely polite. My garage door opener, master bedroom fan, microwave crowbar oven and fridge were all satisfactorily repaired or replaced. If any problem after replacing or repair, the technician promptly returns to sort out the problem.

The salesman was professional, knowledgeable and cordial. He knew the company’s products in depth as well as the industry peers. The sales pitch was not overly aggressive and the answers to my questions were clear and honest. The product pricing was reasonable and very competitive. What ultimately won my business was the ability to cancel at anytime and get a pro rata return of premium.

Based upon my limited experience with Choice Home Warranty I’m pleased with the immediate results and would recommend them to others as well. The cost is much lower than I expected and the coverage is quite extensive and more than I expected. I would question if there is a better option.

I recently had the opportunity to engage with CHOICE Home Warranty Company, and I must say, their service was both fast and professional. After a disappointing experience previously with this same company, I was pleasantly surprised by the efficiency and quality of service provided by the vendor that was assigned. The turnaround time was impressive, and the professionalism displayed by their team was commendable. I would definitely recommend their services.

I prepaid for 3 years in advanced for $1200.00 in total. I called them 3 times for different problems and nothing got fixed each time. Once you are prepaid it means they got you by your balls and there is nothing you can do. When their repair guy shows up on your door within 2 minutes he will tell you this problem is not covered under insurance policy and if you want it fixed right now it will be $450.00 Plus call cost. They want to make extra money just because they are at your house, God forbid if your wife is not sharp. They will rip you blind. DON’T DO MY FRIENDS. I LEARNED THE HARD WAY. Sent 5 Emails = no response. Call Customer service = Voice mail. If you call for a new plan then there are 200 people sitting in the basement in Edison N.J. to welcome you.

I filed a claim on my new pool filter leaking and it was denied. Even after I stated that the pool has weekly maintenance performed on it by a licensed technician. So I filed a appeal and have not heard from anyone from this company about it at all. This is not how you handle customers and most of the claims that I have filed have been denied. So why do I even try to file a claim? It's just a very poor customer service oriented company.

The technician contacted me prior to his visit and was on time. He was professional and was able to complete the job within an hour, which included the time to go get the needed part. I would definitely used his services again for any electrical services. Our light light fixture works perfectly.

Your sales representative, Noah, was polite, patient and helpful. He was thorough. and seemed to enjoy what he does. He took the time to explain things to me in layman’s terms. As a senior citizen, this was extremely helpful in allowing me to reach my decision to try out the warranty. He is an asset to your company.

1st company came out and I paid $75 for seal because was leaking. By the time he came the dishwasher was not drying. He didn't get back to me. The co. from S.D. would come and then not contact me until I called them. Then I heard someone would come re: drying. I paid another $75. A firm from Yucaipa came promptly. they let me know when part came. Monday Nov 21st a technician came worked on it. I ran it 2x and still not drying. Perhaps he should have shown me something. So I have paid $150 for the same dishwasher with 4 visits. The dishwasher is not leaking but not drying.

We had a great and a very professional experience with Suraj, he explained the whole process in a way that was easy to understand and made it very easy for us to make a decision..We are very happy that we are with a company with such a positive rating...Thank you Suraj,,,.

The service from Davidson ** was just wonderful. Quick call after my online request. Very knowledgeable and so easy to talk to. Will certainly send him more business. I got the recommendation from my daughter for this service. I have rental properties that I’ve also added. Thanks loads Davidson!

We recently purchased a home and as part of the negotiation, we were given the option to have a home warranty service, unfortunately, it was Choice Home Warranty, which has been terrible on getting to replace an appliance which it was evaluated, there is no way to repair, and they immediately closed the claim, saying they could not replace, after escalating, they said they would replace and send us a Lowe's gift card, they sent us a link which does not work to start the replacement process and they closed the claim without the replacement.

Donnie our technician went out of his way to diagnose the problem. He took time to analyze what all was going on. He spent more time getting approvals from Choice which causes unnecessary trips. They need to be able to diagnose and repair in fewer trips. I would recommend him for any plumbing issues.

The technician was very experienced and did a great job. He was also very polite & informative. I was also impressed at how quickly my claim was responded to. Thank you. I am glad I decided to renew my home warranty, it is reassuring to know I can count on them to fix anything I have that is not working.