Choice Home Warranty Reviews

I have called Choice Warranty twice. Both times they responded quickly, been accommodating, and service was scheduled within a few days, and completed as agreed. I've had home warranty contracts on properties for many years. Choice Warranty, so far, has been the most efficient warranty service company I've dealt with. Definitely will refer them to colleagues and friends.

I spoke to Maurice. He was very patient with me, answered all my questions politely. I would recommend him to all my friends. I had left Choice 2 years ago because my Husband had passed away, we were married 50 years. I had to learn how to take care of the things he did and now I am doing all the insurances making sure every thing is covered. Thank you Maurice for you Help. Mary **

We have experienced very reliable contractors to make our needed repairs. We appreciate their professional response and quality work. This is much better than what we have experienced with other warranty home companies. Each contractor has followed up to make sure their work is meeting our needs. We have invited some to return for non-warranty repairs.

Bryan from Jackson HVAC was knowledgeable and professional HVAC tech. He thoroughly fixed our HVAC system heater and wiring, and went beyond fixing the items required. Highly recommend Jackson HVAC for his communication and thoroughness of service, and having the tools and supplies on hand to do the work right the first time.

Vladimir was polite, informative and efficient. He fixed our dryer and cleaned out all the lint and residue that had accumulated. He was on time and completed the job in a reasonable amount of time. We were very pleased with the results. We would recommend him to our friends and neighbors. He is welcome to come back for any future projects.

Called CHW regarding a refrigerator and freezer issue. They had us scheduled for service the next day. Technician Max came and ordered the parts we need. He was very professional and showed up during the scheduled time. Can't wait for the parts to arrive and be installed! Great Service and friendly staff!! Definitely worth joining CHW.

First, I hate your automated system. I want to talk to a real person when I have an issue. Second, the company that was sent wouldn’t work on the toilet due to the toilet having grout on it. They don’t want to take responsibility for any damage to the toilet floor or drain. I now have to do the work. If you are going to have a company accept a job. They should be willing to do the job no matter what.

Advised me system needs to be replaced with energy the most Efficient model as this one. I defrost and hear it trying to start which is using a lot of electricity and the bill is over $900.00. for the last two months? Or get the clicking to start to stop? So I need a new efficient Entirely new model paid by Choice Home since I have been an outstanding and loyal customer.

George from Cascade Plumbing was excellent. Cascade provided me with an arrival window and George arrived as scheduled. He diagnosed the problem quickly and resolved the issue. The dispatcher at Cascade was also excellent and expedited my call since I had no access to water in my house. Really a good experience and I would highly recommend them.

Choice Home Warranty responded to my service request the same day I requested. I have been with CHW for more than five years. This has always been the case when I put in a claim. They are a super company! I would recommend this company to anyone interested in a home warranty.

Technician was very knowledgeable as to the issue with my range top burners were igniting. Choice Warranty very courageous understanding to my request. I made a wise decision choosing Choice Warranty to provide quality service for my home appliances. Provided outstanding contractor service. Very satisfied with the service technician who came out, promptness in his arrival.

So far they have been great. Just waiting call back about what they are going to do about the washer. But helpful and nice. No complaints so far. Had them to come out and work on dishwasher, great to work with. Would tell our friends about them and to use them.

Service guy was great! Choice gave me a very bad impression of the company, as a realtor I thought I would recommend to my clients, but from my experience of paying for everything, it is a waste of warranty. I will look for a better company for myself and clients.

Black liquid was coming out at bottom of refrigerator on floor. First tech that was sent never got a hold of me to cancel. He was rated 1 rating on internet. 2nd tech had a 5 rating, great guy. But it was under maintenance problem. Did not know you had to clean around refrigerator. No way could I move it myself.

Joseph was nice enough, but the email he promised with the policies I just put in place did not come. I should have gotten the discount as a first time courtesy but it was only because he didn't want me to hang up and check an account. I'm hoping this company is better than the others, but I was told they are bascially all connected and owned by the same people.

Fast, good, Reliable and extremely punctual, The technician was very helpful, knowledgeable and very courteous. Most of all punctuality was great, Arrived right on time as promised if not a few minutes early. Great service. I'll be looking to renew my contract before it expires. I checked all reviews concerning Choice Warranty before making a decision to go along with Choice. As far as I could see 98% of the reviews were good.

I tried 4-5 times to set up appointment but each time was told service could not be completed because of a technical problem. Was able to contact online. Could never find a way to talk to real person. Your robot is not customer friendly.

I have been without a functional refrigerator since June 2024. Choice Home Warranty had Sears technician come check it and eventually put a new compressor on March 2024. Then fridge stop making ice and leaking June 2024. Sent Whirlpool technician to replace ice maker. Fridge stop working again July 2024. Choice sent Whirlpool technician out again and he said compressor was bad. Whirlpool refused to work on refrigerator because they did not install the compressor. Sept 2024 Sears technician come to check the refrigerator and he had to order part for compressor that is leaking. Now I’m still waiting for a part that is on back order. It has been 5 months without a functional refrigerator.

We purchased a policy three months ago and recently had our dishwasher quit on us. We called Choice and within a few days a technician called us to schedule a time to come out. A professional technician come out and found a panel in the dishwasher was bad. He ordered a new one and in three days come out and installed the new.

A yearly maintenance safety check on my furnace revealed this motor that prevents carbon monoxide leakage showing signs of going out. Choice sent Paco’s Heating and Air to replace it. The service was great except for trying to communicate the need to the Choice Representative, who had trouble understanding Texas English.

Different answers to same question. Service response slow. e Lack of concern for health risks, only automated updates, Expected more. First service visit was late. I had to call. Then they left without knowing next steps in [process fee to use card. Had to drive to deliver check. Still waiting to find out what is going on while we are still out of hot water as we approach a week without proper sanitary conditions.

Made claim on website. Very easy to do. Had a response in about 1.5 hrs. Service man is coming on Wednesday and I made this claim on Monday. I have never had any problems with Choice Home Warranty in the past. They have always responded quickly with knowledgeable and professional service companies with very good people who know what they are doing.

The technician was very knowledgeable and diagnosed the problem very quickly. The dryer's exhaust was blocked under the house so I need to find someone that can do that. He suggested someone who clean gutters could probably get the job done. I'm not sure if my Choice Warranty covers that part of the system. Thank you for your attention.

Great customer service! Only deal with professional. John ** came by and took care of the problem. He was sooo nice a very respectful person. I called Choice Warranty and they responded very quickly. Great company to do business with. I will continue to do business with choice warranty. And I want John ** to be the one to do the job for me.

I filed a claim for my ice maker which stopped working. CHW wanted me to wait 10 days for a technician to come which I told them was unacceptable. After stating that, they were then able to find a technician to come the next day. Not happy with the initial appointment but did get it fixed.

It has been over ten days since I submitted my claim, but unfortunately, there has been no progress on the resolution. My basement is suffering from a constant water leak, which is causing further damage every day. Despite notifying the company about the issue, no one has shown up to replace the broken water heater that’s causing this problem.

I had the pleasure of speaking with Anthony. He signed me up for a warranty program and was very knowledgeable, professional and has a great sense of humor. A sense of humor is lost these days. I'm glad to hear it's still alive. Anthony is a great asset to your company. Many Thanks! Connie Jacksonville FL

I had a very good experience with Mazaya Garage Door Service. The technician showed up the same day that my door broke, which was unbelievable! He explained the problem to me and after doing a thorough inspection, he was able to repair my garage door for the minimum amount. I will recommend his service to anyone who needs it!

I have 10 properties under Choice Home Warranty Co. since 2010. They are the Trust and Reliable Company. (Actually I have 12 properties all under CHW, but I sold 2 properties last year.) I already recommend one of my friend to join Choice Home Warranty 2 years ago. We are all happy with Choice Home Warranty Co.

This technician was very thorough and set on solving the a/c drain pan overflow that was ruining our ceiling. The source of stoppage was not evident immediately. While he was discussing the situation with me, I explained that this was second recent visit for drain stoppage and he immediately recognized that previous technician did not do a complete line-clearing job. He then proceeded to blow out the drain line, that should have been done on last visit.

They always did a great job. Been with them for over 5+ years and never an issue. I have had a washer, refrigerator and several claims. Always been fair with me! I would highly recommend to anyone that has older appliances that don't want to worry about the high cost of repair or replacements.

I am still awaiting for the technician to get in touch with me about repairing or replacing. I have been waiting for a response and no one has emailed me as of yet. I did supply my new email which is **. I would also like to renew my warranty with your company.

They are quick on feedback and the time it takes to claim resolved is pretty quick. They have been helpful in guiding me and my family through the process and helping resolve the problem at hand. They are reasonably priced compared to other companies. They are quick to also make sure that they get someone assigned to the claim pretty quickly. Even though I have had issues with company before they are now doing better.

Seemed very experienced and found the problem quickly, waiting on approval to have the issues fixed. Hoping this doesn't take too long. Winter is upon us. Would like to have this fix quickly and as soon as possible. Never had any complaints from past issues that were fixed for us. I think they're a great company. I would recommend them to anyone.

I had three appliances that were not working up to its potential. My refrigerator, washer and dryer. The refrigerator was partially repaired! It was off balance and the technician repaired this part. The left side of the door makes a horrible noise when you open it! The shelves have stuff stuck between the glass that can’t be cleaned. It’s rather nasty. Both the washer and dryer were making horrific noises when going through one of the cycles. The technician was able to rectify the issue with the dryer, but stated that the washer had to be replaced. I am still waiting to find out what to do about that.

Received clear instructions from the automated service. Also contacted a representative to make sure that the part would be covered. The representative assured me that the faulty part is covered under the warranty. Also received an email confirming my submission in less than 2 hours to say that I would be contacted by a service technician.

The time to get a contractor was excellent. Contractor also responded in a timely manner. There was some confusion as to the explanation, but the contractor is coming back out, and we are confident it will be taken care of. I did have some dissatisfaction with the agent who sold me the plan, as he promised to be available at all times, and he only referred me to the general complaint line or the website, His name is Kyle.

Technician reviewed A/C system and found the issue. Main drain plug cleaned out. Offered solution to other issues found. Angelo was very professional in his work. Explained the cost to replace air ducts. Informed him that I was going to notify my warranty provider of the issue found and will let him know of the results.

The repair took over 5 weeks! The electric switch broke simultaneously with the disposal having problems. It took weeks to get a technician to come and then I was told that the repair would not include the switch. I hired an electrician to do that. When the garbage disposal guy came, he put in a plug in disposal. Dah, it HAD BEEN HARDWIRED!! Had I known that, I could have had my electrician put the plug in then. When CHOICE closed the one repair to start a new one on the electric work, that took several weeks to happen. What I would have wanted was a repair within a week by one technician or two, but within that week.

I have been a customer since 2018 and have never had an issue with a claim being fulfilled by professionals. Just wish CHW had an app so claims can be filed easier and easy to track your claim and also keep in touch with the service provider. Other than that, I'm very pleased with CHW service.

Hi my name is Jose and I would definitely refer this company to my friends.. It's been a pleasure talking to this person Jonathan that guide me throughout the process of obtaining my home insurance.. The answer of the question were very professional and accurate..so nothing more said.. Thank you very much..

I was pleased with the quality and speed of the service call. Their assessment of the situation was not putting me on hold or going through loops. I have not received my debit card yet, but have been on website and discovered the details of it and am anxiously awaiting it , so I can purchase my new dishwasher. this is the first time I have used your service, and am impressed with the quality of your company. Thank you.

I completed typing info for the claim, but then at the end, there were 3 mandatory boxes I didn't have the info for: Model Number (it's a stove that I can't move by myself to look at the back for the number) and 2 other boxes, so I couldn't submit the claim. I had to call in and wait for a representative, who didn't ask me for that info. If you want me to use the website, it would help if the process wasn't more difficult than calling in. Thanks.

I put in a claim that stated a leak that could be the hot water tank. I did not know for certain and needed a Tech to evaluate. Once determined it was I received an email saying claim was denied for wrong claim type. They should have called me the Tech was at my house. I finally got through to a different CHW employee just before the Tech left and took care of it, POOR LAZY WORKMANSHIP GOES TO WHOEVER SPOKE TO THE TECH FIRST! SO DISSAPONITNED. Happy with the final outcome but not with the one who denied the claim by email. The Tech even said wait a minute CHW is going to call me. But NO an email seriously?? After I CALLED it was settled as it should have been from the beginning!

He called 15 minutes before he arrived. He understood the problem and repaired my disposal. Replaced anything he had moved and left our kitchen exactly as he found it, but with the disposal working. I have another outstanding claim and I would be very happy if he were assigned to complete it.

I asked for a professional Technician who was skilled in his work. I can truly say that you delivered. I was really pleased with the Technician that visited my home. He was professional, business friendly and skilled in his work and I felt safe with him my home. I have already shared this experience with my family and friends.

Very knowledgeable technician. We had called them for a water leak on our Whirlpool. The technician explained what went wrong and went the extra mile in fixing and cleaning the problem area of the fridge. No water leaks now. Respectful and even wore a shoe cover during the entire repair process.

Repairman showed up early, very nice, very clean, very knowledgeable. Took dryer apart. Show me the bad parts. He gave me the bad parts and left them with me. Replaced the old parts and cleaned up after himself and left in an hour. I would recommend this service to anyone. Thank you.

Called on 10/5/2024 to file a claim for this, was told that there were no electricians available in Dothan AL and that they were sending one from 2 hours away that could not get to Dothan until 10/11/2024. Upon arrival he was able to get the outlets to work for a short time....2 hours....And then I called him to say they did not work again....Now he might arrive 10/28/2024 to look at them again....That's 23 days of no electricity!! Crazy.

I had an appointment with Santech to repair my garbage disposal. I was contacted when the technician was on his way. He arrived early - a nice change from some other service calls I have had! During the service call, the technician solved the problem, cleaned the unit, and explained how to avoid a recurrence. Super nice, respectful, and helpful. I totally would recommend Santech to others.

Our service technician who showed up to unclog our sink was quick, efficient & very professional! I work in the field myself in another industry, so I can always appreciate a good tech in my house when I'm not home! Thank you to the Plumber who showed up! We appreciate you!

The tech who came over was highly professional, he knew what to do and was able to diagnose the problem very quickly. He got in touch with Choice Warranty and explained the full problem and was able to order the part. In very short time he was back with the part and in 20 minutes my microwave was fixed. He is a very professional and customer oriented tech.

Jan knew exactly how to fix the problem. Vastly knowledgeable and came on time! He knows what he is doing! If I ever have a plumbing emergency in the future I will ask for Jan from Denver Plumbing Pros! Asked for his business card to give to future neighbor plumbing needs!

The technician was very nice and explained everything. He was very pleasant and informative. He was on-time and he called to let me know that he was on his way. He explained the payment process. I would recommend them to anyone and definitely that particular technician. The most important thing was he introduced himself and most do not do that, they just enter without saying a word.

Responses from Choice Warranty and Desert Rain Plumbing were quick. Garbage disposal was replaced in a very timely and professional manner. Submitting the claim on line was easy and concise. Received a response and an appointment for the work order on the next day. I was very satisfied with the efficiency of the repair technician.

Broken garage door. Ryan came out on time and was very polite. I felt very comfortable with his conclusion. I received my email very quick with a contract with all the stuff on it that Ryan discussed with me! It was a pretty easy process. Ryan followed through like he promised he would. I am glad I switched to Choice Home Warranty! I would recommend you to friends and family.

I am so pleased to do business with Choice. I have had experience with other warranty companies and Choice made my claim and repair so easy. It was seamless. I’m very impressed. The repairman showed up on time and called to let me know how far away he was. Excellent customer service.

I have been with CHW since 2016, and I must say that since the recent request was put in for my 9 year old furnace replacement that I was very disappointed. I have an out of pocket expense of $930 plus $60 deductibles on 2 occasions. Before I switched from one home warranty to CHW I have never had to pay anything out of pocket with the exception of my deductible. I may have to make changes when my warranty expires!

Very dissatisfied with Choice. I had just renewed my warranty with them for the fourth consecutive year when my washing machine broke down in mid cycle. Prior to this I only had a small claim of $400.00 when my garage door malfunctioned. I filed a claim for my washer and a technician came out to look at the problem. He said I would be contacted by Choice when they made their decision. The very next day I received a denial letter stating it was not due to normal wear and tear. I had a hearing and was denied. Their rationale was that since the gear case broke it never would have happened under wear and tear. They said it would only break if I overloaded the machine, if it had sediment in it or it was moved and damaged. I explained that I was a senior citizen, only one who used the machine and none of the above happened. I was still denied.

I just canceled my policy with Choice Home Warranty (CHW) as they always found a spurious reason to not cover my claim and, in the process, I ended up being charged for three different service call fees for the same problem, which is a garbage disposal not powering on. The first claim I filed was denied because the plumber they sent noted that there was a leak (which I did not see) and very small rust. CHW reasoned that these are pre-existing conditions and are uncovered under the terms and conditions. After this, I attempted to cancel the policy during which a resolution specialist convinced me to stay with them in exchange for a reduced service call fee and monthly premium as well as opening a new ticket for the same problem.

I would highly recommend the repair man with Reliable Garage. He contacted me, gave me an estimated time schedule and was prompt and efficient. Repair what was broken, gave the service fee and the garbage was taken care of said it comes with a warranty. Told us to give him a call if I had any problems with the repair and yes.

The tech was very prompt, courteous and fast in completing the job. He called when he was on his way which makes it easy for us to plan our day. I had to change my service day because of a conflict and the lay at Choice Warranty was very helpful in getting me through and changed the appointment.

As always, the Choice people were very helpful and friendly, and the response was very fast and the service was excellent. Filling this rating form was the worst experience I had and it wasn't too bad.

This company always find ways to deny the claim. Everything is preexisting. If it's not new, it will be denied. The reason people get warranty is because things break down when it gets old but to them it's preexisting and therefore not covered. Don't get fooled and waste your money. I have had other home warranty but this is the worst.

He was very knowledgeable about your business and very nice!! I have kept his phone number so I can get others to call him!! Congratulations on the new baby they are going to have!! As I told Chris I have mostly new appliances and new AC/heat. May not see your people for a while!! Thank you

Rep was very nice and knows what she was doing, very professional, handle my problem right away, no put off or run around, told me exactly how problem would be handle and what to expect that I would get a text and an email when to expect technician to take care of the issue

It was super easy to file the claim online and within two days the service was scheduled. By the third day, my broken disposal was replaced. Verry satisfied! The agents were also super helpful in keeping me informed on the progress. I would definitely recommend your warranty to my friends.

The technician was on time, courteous and fixed my problem. A great experience. My garage door wasn't closing all the way, and he immediately fixed it. I was so impressed that I then hired him to replace the rollers on my doors. He did that, and I was pleased with his work and professional behavior.

It was so pleasant to speak with a representative who was so patient with me and explained all I needed to know. The representative was so helpful and clearly knowledgeable. The warranty plans were suited to my needs and met my financial goals. I have had home warranties in the past and found them incredibly helpful. I’m delighted to have joined Choice!

Choice home initial appointment service is good but after that, there is no guarantee when they can deliver the gift card or check. I have called multiple times and I was told they asked to send the gift card but we don't have control when they will deliver. For some reason, I didn't receive the check and I called them again and I was told it will take another 30 days to send the gift card. I can't wait this much time to buy the appliances.

HI all. The heating service that I received was A+++, on time and very, very fast. They were friendly and kind so thank you for a great service. PS heat and air is working fine and they also took all the old parts with them and clean up after they finish the job

I feel that Choice warranty is a very good company, and it has done me tremendously, right? The company has been very much on time and accurate with their promises. I feel that choice warranty has been very committed to their promises by keeping my household equipment working. I feel that this company is a great asset to all those who become members of choice warranty.

When I bought the package they said if I need a technician they will send in 24-48 hours. In reality when I needed a technician to unclog my toilet. It took 2 weeks. I had to hire someone from another platform. I wanted to cancel after that disappointment but they won’t give my refund. Never again will I do business with you.

The Repair man was very knowledgeable and was very helpful in explaining why he couldn’t do much other than check the factory temperature settings. We were looking for more consistent temperature control for the oven. The confirmation for this work referred to a heating and air conditioning repair and not the oven temperature. I just ignored that since the subject line referred to oven repair.

I submitted my first claim for a non-heating dryer and within a few hours, I received an email with the technician information and an appt date. I called to confirm the appt. and time and LEC Services was there and fixed the problem. I was really happy with their communication upon arrival and after they were done. I wish everything was this easy.

I sign three-year contract because my friend said this is good insurance for your house. I called and they explain to me then I sign contract. CHW person said, "If you not satisfied then you can cancel and pay how many months you use." I called for claim and they sent repair company after 10 days then CHW said this company can not repair so we have to send new company to repair. Second person came and CHW said, "Your claim is not approved." I called to cancel the contract and CHW manager Prince said, "You have to keep one year, not full refund." So I still have one year contract but we are not happy with service. And not to get full refund. I like to keep three years contract but service is not they give on first claim.

This was the first time I can say that the scheduling and service in addition to time management was spot on. Received text appt... follow up and tracking and updates. Great service, very punctual, professional and knowledgeable. Stuck to schedule time. Extremely patient. I would definitely recommend this company tech.

Very efficient. Even took the time to explain to me how he started his career to help my son. His information was very helpful. Technician came in and went straight to work. Job was done fairly quickly. Definitely great job and great attitude. He even took the time to cover his shoes not to mess up my floors. Much appreciated.

Excellent service, service man was on time and very efficient and courteous, explained what the issue was and was able to fix it. I was satisfied with response from the time I called and placed my claim and the representative was very helpful and courteous as well. I would highly recommend the service provided.

My furnace was not fully coming on. It would come on and stop. Aziz knew exactly what was needed after doing an assessment and came back the next day and repaired my furnace. He came on time as scheduled and got right to work and was done in about 1 hour or less. My furnace is now working fine.

A few minutes after reporting an issue with my dishwasher using the website portal, I received a notification a technician would be contacting me within 24 to 48 hours. A day later the technician contacted me and a repair appointment was schedule for the following day. The technician called me before arriving at my residence and was able to repair the dishwasher. This was an easy transaction from beginning to the end.

The technician was very professional. He was completely on time and always called ahead of arriving. This is a company you can rely on. The technician had knowledge of the machine and was efficient in his work. The part to repair needed to be ordered and it was the same day. This company is dependable and reliable.

I heard about this by word of mouth, I like the way you just choose plan, add any extra coverage of items of your choice and submit for a quote, the only problem was that the quote stated a $75.00 service fee and once I chose the plan and paid, the fee went up to $100.00. Otherwise, very good.

I am going to get straight to the point. I am very disappointed in Choice warranty, I had my drywall done after a plumber came in to find the leak. The worker who did the job I believe was not licensed. The job looked liked a child did it after completing. All the representatives I spoke with was very rude. I would never recommend this company and will report this company to the Better Business Bureau in which it is probably already in their files. Thanks for nothing, this company is a rip off.

The price seems to be fair and the deductible was some kind of incentive as it was higher, now only $85 per occurrence. Most companies are charging $100, 125 or even 150 per occurrence. I see Choice at this very moment in time at the best rate so going to try them out.

Do not get fooled with the lower upfront cost. This is some sort of shady scheme. You will not able to get your appliances issues fixed with $100 service fees. You have to shell out at least $200 ($100 diagnosis + $100 for actual service) to get your problem fixed, that too after a long delay and frequent follow-ups. I was glad I had got a good deal for home warranty, when I initially bought it. I got a corporate discount and thought should be a good company, but I seriously regret it.

We were impressed by the quick response to our issue. A technician was assigned and arrived at our home within just two days, excluding the weekend. The technician promptly submitted the repair report, and within another two days, we received approval for the refrigerator to be replaced rather than repaired. Our only concern is the timeline—we were informed that it could take up to 30 days to receive the Lowe’s e-gift certificate for the replacement, which seems unreasonable. So, now we’re waiting on the certificate to move forward with replacing the refrigerator.

Tech arrived on time, diagnosis done. Tech states a part needed to be ordered to fix the problem after warranty approval. Still waiting. I wish the process could be done faster, tech was very professional. The warranty company can work on speeding the process, that way customers can get problem solved on timely manner. Thank you.

Choice Home warranty contracted Desert Rain Plumbing to resolve my kitchen plumbing issue. I cannot recommend Desert Rain enough. Ben from Desert Rain diagnosed the issue and in less than an hour, he had our issue fixed, our kitchen working again, and my wife so happy everything was resolved. Desert Rain was phenomenal and Choice Home repair made resolving this issue as painless as possible.

I turned in a claim with Choice warranty. End of May 2024. My furnace wasn't working. They sent a repair man to my house.. He was at my house for 30 minutes. As he was leaving he said we won't have AC. Or heat until he comes back in about 4 days with parts. He came back 4 warm weather days later. We turned on the A.C. It was in the 80s. About 4 months go by. Then the weather turns cool. We try to use my furnace. It's doesn't work. I turned in a claim with Choice warranty. They said since it wasn't fixed when I turned in the claim that more than 30 days went by so they won't pay for it. After going round and round with them. They refused to pay. I will never renew my warranty coverage with them.

I am really pleased with Choice Home Warranty. They are very prompt in responding to any of my problems. They are also prompt into assigning the appropriate company to fix the problem in question. I would recommend them to any of my family members and all my friends. They are awesome. Kudos to them.

I was able to place my request through the portal and have someone come out within two days. However, they were not able to solve my problem, so I had to put in another request, which will cost me more money. However, I have not had any issues so far with this transaction.

We use Choice Warranty for our home. We made a claim August 20, 2024 for a washing machine repair. Today is October 24, 2024. Choice Warranty refuses to fix or replace our washing machine. We have made numerous calls. The website for communicating with them prohibits any additional messages from us. The customer service repeatedly says the claim has been escalated and to wait. Choice Warranty never responds. I finally went to their company site and left this email:

I’ve been a customer of a more widely used Home Warranty company for a lot of years. Seeing the advertisements for Choice I thought it was going to much of the same but much to my surprise my service call was very timely and less money than my previous provider. I would definitely recommend to all my friends

I did not like that I had to put a credit card on file before I could file my claim. I also did not like that the earliest I could schedule an appointment was 5 days out with an all-day window for the technician to show. This is new as of this claim. I never had to do either before and I really don't like it.

He was very kind and fix the hot tube faucet. He was working some hours and finally found the way to fixed. Before the arriving to my address I was receiving previous emails about his visit, and the possibility to change the data and hours, but it wasn´t necessary to do it.

Alex, from Wynter Repair, arrived earlier than expect. Great!!! He was professional and very thorough. Alex explained all that was wrong, showing me the condition that was the cause of the problem. I would highly recommend Choice Warranty for a homeowner comfort and security. I was totally impressed with the time frame of the repair.

I hired a plumber to repair the pipe leak that you refused the claim. It cost $400 which I feel should have been paid by CHW. This is not acceptable based on your claim that the leak was due to wear and tear. What good is the warranty if it does not work.

Normal wear tear includes items blocking a drain but your company choosing not to cover the expense and say it is not normal wear and tear. Paying for nothing. Just like other repair job from Sept 24 is still not complete. Think I need to drop this wasted service. Paying monthly and could have used the money to buy and new item instead of being told not covered or not having a repair person in my area.

Joe was very clear eventually but he talks too fast when talking to an older person. I had to ask him to pause several times so I could absorb what he was saying in order to feel I was making an informed decision and not being pushed. He was kind once we slowed down and his follow up was good.

Technician recommended to repair and ask for approval from the insurance. Insurance rejected because some contract clause. I paid extra to pay for Pool coverage. Filtration system is an everyday device to maintain pool function. If you don't pay for the filtration system then don't cover POOL. Recommend good for technician. But not good for Insurance company.

I recently had a very positive experience with Choice Home Warranty (CHW). Their customer service was excellent, with prompt and helpful responses to my inquiries. While they initially denied my claim due to a valid reason (which they clearly explained), they ultimately honored their responsibility after I addressed the uncovered issue. I appreciate their professionalism and willingness to work with me to resolve the situation. Overall, I'm very satisfied with CHW's service and would recommend them to other homeowners.

Yacoub from Pro Electric Services was GREAT! He arrived on time with all the necessary equipment. He did a thorough investigation of the non functioning fan. Determined there are 2 possibilities a new capacitor or worst case a new motor. I see the repair step one is approved. I look forward to the next appointment. I am encouraged to have a fixed fan soon! Thanks for the service.

The plumber they sent was on time and quickly diagnosed the problem. The repair was denied because it was clogged jets which is not covered. I recommend the contractor but won’t be recommending Choice for home warranties for multiple properties. I paid a service fee of $85.00 for nothing. Read their fine print before considering them.

Other than having to wait 4 days for service. The Technician disassembled the dryer, cleaned all internal parts with a vacuum, and reassembled the dryer replacing numerous parts. Dryer now runs as quiet as when it was new.

Way too long waiting for our hot water heater issue to be resolved! Our hot water heater started leaking on a Thursday night, I submitted the claim immediately and the soonest CHW could get a contractor out was over a week away! That’s unacceptable for something as important as a hot water heater.

Repairman was very knowledgeable and arrived on time. After diagnosing the problem Choice Home Warranty said the repairs were not covered because the breakdown was not normal wear and tear. That could be said about any system failure. I am currently evaluating whether to renew my home warranty when it's time.

Our nearly 20 year old microwave finally gave up on us, so we filed a claim with CHW (our first). The technician they sent was great - he worked efficiently and was very courteous. He confirmed that there was no way to replace the broken part due to the age of the microwave, so CHW would replace it. We had a great experience to this point, and were even considering renewing our warranty at the end of its term.

The major problem with Choice Home Warranty is the kind of Companies you use to serve your customers. We had one first Pluming Co. (RITE COST PLUMBING) that is really bad, mostly 2 to 3 Stars in all reviews. It is really frustrating having to spend 6 days in a hotel, because you guys work with so mediocre companies. The second company was extremely good. Polite, on time and showing care for us. Really detail explanation of the problem. (ARIZONA DRAIN PROS) I will give them 5 stars. Choice Home Warranty needs to be more selective when it come to the Companies they use.

I reached out to Choice Home Warranty to start my claim. Within 24 hours they had a contractor assigned. Contractor diagnosed the issue within the hour. They reached out to the claims team, told them what was wrong with the furnace, 3 hours later I received the approval for the repair and told me to reach out to the company to get updates and here we are a week later and back in business. Thank you choice home warranty for the continues support to keeping things at home right.

Condensation around 2 vents in house. Claim denied for maintenance? Home is 5 years old. Filter changed monthly and have had manufacturer service the unit every year. The basis for denial is lack of service. This is not correct the home builder has serviced the unit every year. This is why we got the warranty in the first place.

I called in for a plumbing issue. When the plumber came it was the garbage disposal. I had to pay 60.00 twice. Once to diagnose, the second time to replace it. I’m not plumber. I should not have to pay twice, been a member too long. I would like a 60.00 credit

Technician was great. Got right to the problem. Found the replacement part in his vehicle. Apparently the burner was bad. He tried all the burners to make sure everything was working properly before he left. Stove working great. He also assisted by having the stove pulled out far enough so we could clean behind and around it. Thank you.

The technician Jason who was sent to repair our not working microwave was very knowledgeable, competent and efficient in his work. Repair the unit in no time. He was very courteous and I highly recommend his service. The Choice company responded very quickly to the request for service and scheduled service to accommodate our day and time available.

The technician did a great job, but I thought I would have one assigned to come sooner. I made the claim on Oct. 17, and it wasn't fixed until Oct. 22, though 2 of those days were the weekend. At least it wasn't the originally assigned date which was Oct. 25. The other thing is this company requires me to tell the technician a different code number before going out, doing the work, and finishing the work. This was very strange to me.

Mr. ** was excellent. He came soon after the order was placed. He thoroughly explained the problems he found and addressed the issues promptly. We had to pay the uncovered expenses out of our own pocket and found his pricing to be fair and reasonable. If we have an HVAC problem in the future we intend to ask for the claim be referred to HVAC Experts.

Salt sensor not working, showing 1700 does not move. have checked sensor on screen with yellow light showing. no matter how much salt I put in it still shows 1700 for salt content and it should be 3300 content. Has been this way since August 2024. This is causing salt not to be turned into chlorine

First, I was concerned that it took a full week to get a technician to my house. This was only a microwave, but what if it was my refrigerator or freeze? Or my HVAC? That's a long time to wait for service. Second, my unit replacement cost was significantly less than I expected, although my claims manager was very helpful in helping me find least costly resources. Third, while my unit was replaced, the cost of installation was on me. Which makes me wonder whether repair would be preferable to replace.

Thank you for prompt and professional response. It was rare to have a week's worth of 30-degree lows in mid-Oct and I needed the furnace to work! It is a new house purchase and having the warranty spared me from a huge amount of stress. I will definitely use the service again for some other identified needs or repairs.

I was very pleased with the service that Choice Warranty provided. Our heater stopped heating. I call them and the next day there was a very knowledgeable Emmanuel to look it over and tell me what was wrong. He fixed it and take pictures so I could see what he had done. I definitely will use Choice warranty again when something goes wrong at my house.

Good service and I would refer family and friends. So far they have been a really good service and help. I just hope the service continues to be great for as long I'm with you guys and hopefully my furnace gets fixed in a timely fashion but as far as service, I have no complaints. Very pleased with what y'all have done for me and I will continue to stay with you guys.

Knew what needed to be done and how to fix it. Worked cleanly and throughout the repair he kept us up to date. We had a sink and waste disposal blockage and I certainly would recommend Shilo plumbing to anyone looking for this type of work to be done.

I’m feeling we just wasted our money to pay to CHW! First of all for major repairs never scheduled with vendors less than two to three weeks. Vendors not showing up on scheduled day. CHW always has excuses to pay repair costs and makes excuses to skip it and give you a responsibility to fix it, then CHW pats portion of repairs. This home warranty is horrible because never fixing major issues like AC or plumbing issues. They do just small repairs like appliances repair.

I had a plumbing issue where my one side of my sink would back up into the other. And Choice Home Warranty came through again with a Top Rated plumber, who knew what exactly what to do!!!! I love the comfort of knowing that Choice Home Warranty is always there for whatever my need is for my home and my pool. Thank you so much!!!

First I was denied because of a question, but I got my problem fixed after I razed hell. I thought that my policy had in it that I would not have to come out of pocket for any problem that I had. My first time with a claim with Choice, was not great, as a disabled veteran I was hurt.

I am very pleased with the service provided by Choice Home Warranty related to my gas furnace not heating. They were prompt in advising who and when my issue would be addressed. The heating and cooling company was also prompt, although they arrived after the scheduled time, they let me know when they would arrive and why...which is very understandable. I am sure there were many who learned their heat was out since this was the first real drop in temperature this season for Central Alabama.

They showed up on time and repaired the problem. They took the washer completely apart and put it back together. They were courteous and clean up before they left. I did not see what they did but the washer is working just fine now. They did a damn good job.

Diagnose and replace dishwasher. The technician was excellent. The extremely LOW BALL offer I received to replace my dishwasher was disgraceful. Not only was it sorely inadequate for its amount, the representative could not provide an adequate explanation how your "business" formulated this sorely inadequate amount. I look forward to posting further on-line reviews on how low my opinion is for this experience with this company.

Corroded tank flap and water level valve replacement. Josh, the tech from Forever Plumbing, is so professional, prompt and fast our whole family hopes he is the one who comes. This is the third time for different repairs and he impresses each time. ONE OF THE NICEST PEOPLE WE'VE ENCOUNTERED SINCE MOVING HERE!

My valve on my hot water is broken. My thermostat would set but there was no heat. I filed a claim and had to wait over the weekend for assistance. The house was chilly but made it through. The service was supposed to be between 7:00am and 11:00am. They did not come until 2:30pm. This was because Choice Warranty did not give the claim to the company until much later. Once service thing went well.

The repairman came to my house on Thursday and determined what was wrong with my washer in less than 3 minutes. He said he would order the parts needed and come back and repair it. On the next Monday he brought the parts (2) and repaired my machine in less than 5 minutes. Outstanding!

The final outcome was good but it took seven days and not so convincing copay amount which I agreed readily because of the grave situation and avoiding further delay. Leaky water tank could have been emptied during inspection avoiding multiple moppings of the basement for six days causing severe physical discomfort to us, both being senior citizens. There's room for improvement with one of the telephone call agent in terms of courtesy.

My dishwasher needed replacing. I wasn’t happy with the offer made to replace, but Case Managers, Lydia C and Nevada R, helped me settle my claim in a speedy and satisfactory manner. Thank you for your help.

Joshua ** of JJ Service and Repair communicated well when scheduling, updated his arrival time as needed, and worked quickly and efficiently to replace my garbage disposal. He was polite and personable. We are planning to use him for future repairs, and we will be recommending his service to our friends and neighbors.

Technician came to check AC unit. Found out that the compressor was bad. He suggested to CHW to replace the unit. They agreed to replace the units. Along with that the technician called me and said that I had to pay 1755.00 before CHW would send the unit to him. I’ve been with CHW for over 7 years. I was under the impression that all I would have to pay is the flat rate of $100.00 and CHW would pick up the cost of replacing the unit.

There was a leak on our ceiling and the assigned plumber diagnosed the issue correctly. Another plumber from reputed local company said I need to replace the toilet in master bath that is located above it and quoted $1000 bill. Good so far. CHW assigned another plumber who can work on the pipes. But they did not show up on the appointment date and it got rescheduled. Then I received an email from CHW that I need to pay $500+ as some of the work is not covered under warranty. Not happy with the late notice but want to get the problem addressed.

We had the regular routine service on our furnace this morning, before the winter cold season and before we were ready to turn it on for the winter. During the service and inspection showed the furnace is unsafe to operate. The Heat exchanger is rusted and cracked, the motor used to blow the exhaust out of the house in leaking oil, the vent pipe is damaged, the blower motor is leaking. The technician indicated this is a health issue with the issues he discovered. I have 21 images from the technician, I can forward of the safety and health items he discovered.

Driven by the rating listed under 10 best home warranty providers. The customer service provider, Adam, was Positive - Informative - Patient & Knowledgeable... Hopefully at the time of need, the technical service provider will be the same. Paying the same amount for the entire home vs only my kitchen appliances was not a NO BRAINER!! I am only counting on getting a good & RELIABLE SERVICE PROVIDER. Thank you!

My pool pump has been repaired three times for a leak. I hope this repair will work longer than a month. I keep having to pay for this leak because it’s over 30 days. I think you need to be replacing the motor and seals. I believe the repairs that have been made on my pool pump. Motor has not repaired the problems and it only extended my problems. Also, the individuals repairing my pool have been different each time so it’s hard for them to know the problems.

Used online to open claim, fast and easy. Two days later repair man came out to fix it. Due to the amount of money needed for parts, he recommended that Choice replace it. Spoke to repairman about what he was seeing on different types and brands. Based on this we went out to Spencer's and purchased a new washer. It came the next day and was installed quick. Works great.

The company that they had come out, Mohave Appliance Company was able to resolve my issue and fix my washer. I was very pleased. That they were able to fix it, and I was very pleased with the technician that they sent out was a very nice and kind man.

Excellent repair response on my dishwasher. Thank you, and look forward to receiving that credit voucher. Tech showed up promptly, and provided a quick update, after which CHW made a quick decision on disposing of my old appliance. So, all in all, we're happy with this though we had to wash by hand for a week or so.

It turned out the dryer wasn't making that surging noise but the techs still went in to check it out. They took apart the machine and cleaned out any lose lint that was inside the unit. They were excellent and very professional!! Thank you for referring us to a professional group.

A component of my home AC was not covered by the warranty so I had to pay $1,200 for a repair. My washing machine was not repairable and the warranty did cover a replacement. However, the replacement amount not only was not enough to purchase the least expensive washing machine I could find, it also came in the form of a Lowe’s eCard and would not be digitally sent to me for 30 days. I now have to either buy a washing machine out of my own pocket and use the Lowe’s card for something else, or wait the 30 days until I receive it and use it, along with money from my pocket, to buy a washing machine. Either way I’m FORCED to purchase something from Lowe’s instead of using the local appliance store I had planned on using.

I rated my experience with four stars because Samboni had to come and correct the a/c company that installed my new unit, who neglected to turn the gas back on, costing me another $75 service fee. Why am I held responsible for someone else’s fault? The rep from Samboni Home Services was great.

Choice Warranty is an excellent choice for homes. I have never had a problem with this company. They are very customer oriented and use experienced professionals to perform all services. I would highly recommend Choice Warranty for your home warranty needs. When filing a claim it is so easy to use the website. They respond with in a timely manner. Great company!

Deybi was a great communicator and we spoke on and off for over 30 days while my house was closing escrow. He honored the original quote and tried to find ways to save me money. I will definitely continue to use CHW for many years. It was a great experience and the team was very professional. Thank you for signing me up and I look forward to the next 12 months of partnership.

#1: kitchen oven made a noise and quit about April 27, 2024. I discovered the oven element was burned in two. I replaced it but was not getting electrical power to it. I filed a claim on May 1, 2024. A technician came out a couple of days later and diagnosed the problem as both heating elements were bad. He never checked any electrical supply. He ordered parts and 10 days later the truck with (wrong) parts broke down and was towed somewhere. Another tech came from same company and diagnosed control panel bad. He said elements were ok. Ordered parts to be sent to my home. This took several days. I checked part number against part number ordered. Numbers not match. I called CHW. Was told a technician would have to confirm. Another 10 days! He came, confirmed wrong part. Reordered, parts came, correct parts. Was notified by CHW that the original techs had resigned from contract and CHW would assign another tech company.

The technician that came to troubleshoot the issue we're having with our refrigerator was professional, helpful, and courteous. However, he did not have the part necessary to resolve our fridge issue, so he will have to come back a second time. We were pleased with how he explained what were not and what were the issues he could see.

The gentleman addressed the problem. We now have air conditioning but we were disappointed to learn that he did not carry programmable thermostats which we currently had. It was replaced with a manual thermostat. We were not happy with that so I guess we'll have to go purchase our own comparable replacement.