Choice Home Warranty Reviews

The technician was very knowledgeable and experienced. The ticket was picked up within seventy two hours and the tech showed up within five days. I was very happy with the process. Thanks Choice Home Warranty and Cody with Sears. I have received excellent service every time I have filed a claim.

I had a potato cooked with the plastic cover in case it exploded. The potato got so hot it burned & melted the plastic. I was told by the fire department Not to cook any food in this because all the plastic smoke is in the inside works of the microwave, and will poison all the food. The technician from Choice also said the same thing. Because the microwave can turn on, Choice has decided they Can Not replace it. I will find another company when my contract is over.

My technician, Chris from Tekhne, was complete and thorough in his service of my air conditioning unit. I was pleased with his attention to detail and willingness to show me what he found. I trusted his expertise as he made me feel comfortable with his knowledge. He took time to review my inside and my outside unit and add refrigerant. He explained to me what he found and where as this leak was very upsetting to me.

Twice within 1 month I had to put in a claim and the 1st time it took 3 days over the Labor Day weekend to get a response. Well I had to get someone on my own Sunday because my leak in the ceiling had to be fixed asap, and CHW would not reimburse me or call to see if everything was okay. 2nd time just a few days ago it took almost a week for someone to come out to check my stoppage (plumber) problem.

The man I was speaking with was ‘high pressure sales’ and wouldn’t listen to what I needed answered, nor to my responses. Finally, I just hung up. He had the audacity to call my phone back a two times after I hung up. This doesn’t appear to be a company I should do business with.

Takes 2-3 weeks to get a gift certificate for a replacement refrigerator that broken now!!!! Totally unacceptable in my opinion when all my food is rotting now. Am I supposed to live off fast food until you get me funds for a new one. Suggested that I could be emailed the gift card number to use. "That's not how we do things" was my reply. I definitely won't be renewing my contract with Choice after the lack of concern for my needs. "I understand your ..." doesn't get me a new refrigerator.

2 stars, because the dishwasher being 20 years old really needs to be replaced Especially since hard water runs through it, Leaks to the outside of the house, Doesn't need to have the motor assembly repaired. Why did I pay all that money for a Warranty if I can't have the job done right! Would you try to repair a water heater if it was just leaking? No, it would have to be completely replaced just like this dishwasher. Totally not satisfied with your outcome.

I notified Choice Warranty within 30 minutes of my broken water pipe. After I cut the power to my well pump and mopped up all the water. I called after 24 hours to find out why I had not been notified of when a plumber would arrive. I was told it could take up to 48 hours to dispatch a plumber. I called back again 80 hours after my initial call and was told at that time that they ARE NOT an emergency service. Meanwhile, I am a senior citizen and I had NO RUNNING WATER.....whatsoever!

I was referred by my neighbor and am so glad she did. The enrollment was easy and the representative emailed me all information immediately after enrollment. The monthly cost is affordable. I’m on a fixed income and glad a service like this is available. This program covers the majority of repairs you will need in a home at some point if you’re a homeowner.

The agent was knowledgeable and assisted me in getting all of the discounts we were entitled to get! Your company is rated #1 by Consumers Reports, where we have been members for many years. I hope that if we ever need service, your company will be as good as the marketing department.

Luckily, this is a second AC unit. It took 3 weeks to get someone out here to double-check a 2 month ago problem that isn't fixed. Apparently we are 2 #s short of freon. They will be out in a few weeks to move to the next level??? Good thing the main AC unit is still functioning and the temps are back under 100.

First there was a lack of communication between Choice home company and the repair shop. It was about 2 weeks before a repair person visited. And then it was about another 3-5days before a decision was made. And the cash out proposal was very low. Had to contact a representative for a better cash out amount. And still haven't received voucher as of 9/22/23!

CHW tech was on time and very knowledgeable about the appliance. And the tech work did not take a lot of time about 30 minutes and was very helpful and friendly as well. I am happy with the company and no problems. If a replacement is needed I will have the tech install it.

Ralph ** was very kind and responsive to my concerns. He informed me of all options for renewal of my contract, and his knowledge of Choice Warranty was very informative. He handled my claim expeditiously. I hope if I need to deal with Choice again that I can speak with Ralph.

They were quick to respond to my request to have my furnace looked at. They have approved a new furnace. I believe this depends on what the service technician writes in their report. I do have to pay for the additional parts needed to install it, which is understandable. If the furnace gets installed soon and I only have to pay the amount that I was quoted, I would say that the home warranty is well worth the money you pay for it.

The electrician only inspected the electrical fault for the lack of power in some garage outlets when the actual work was to get power to those outlets, which is what this warranty is for to cover or repair damages. However, he told me that correcting the electrical fault would be an additional cost over the deductible payment, which did not make sense to me. I paid the $75 deductible just for him to visit and look, but understand this is not fair nor does it align with good warranty service.

We purchased a 5 year Choice Home Warranty policy a few months ago. On September 11, one of our air conditioners was not functioning. We called Choice on September 12. Finally, on September 21, a technician came to fix the air conditioner. The technician was excellent. Our issue was timing. We have a young child and found the response time to be unacceptable. If this was a heating issue in the middle of winter, we fear having no heat for that long. Why did it take Choice so long to get our issue repaired?

I’m extremely disappointed with your so called coverage! You guys don’t respond, you don’t cover anything, unbelievable! Effective 11/1/23 is our last month with you. A case manager was supposed to call and of course never did! Why do I have to chase this down?!! November is our LAST MONTH, DO “NOT” bill me for December. It will be rejected!

Warranty was easy to work with- just filled in some info online. The plumber showed up on time and finished the job quickly. We got to choose our own plumber and use the reimbursement option and that was easy as well- just click a link and fill out the required information.

Both the online and telephone help are seamless. I needed a plumber ASAP. I had one at the house the next day. I cannot recommend your company more! The salesman that helped me find the right coverage, the wonderful people on the phone, the speed of response, the trustworthy technician, all were great. I didn’t have to flounder around looking for someone. Your company gives me peace of mind.

CHW set me up with a Sears technician who was prompt, courteous and knowledgeable. He was able to repair my dryer and get it up and working within 15 minutes. They are an excellent home warranty company. Definitely worth the few hundred dollars for its contract! I highly recommend the multi year option for better value.

The technician was very polite, professional and knowledgeable. He was within the timeframe and completed the task quickly. He was nicely dressed. Carried his equipment in and did not make a mess in my home. He assessed the situation, obtained the supplies needed and proceeded to repair the light. Thank you.

The repairman from Sears was very quick and knowledgeable. Explained everything he was doing. Ordered a new part and I have been notified that it is on the way. He will be back in October. Choice Warranty is a very nice company to work with. I have been very happy with them since I choose them for my warranty company.

After discussing the plan, the wife and I settled with this company and now we are a new customer. The plan we bought is exactly what we needed. Agent was very helpful and we both recommend Choice. If anything breaks down, Choice Warranty has our back at a reasonable price. 5 Star.

Continued offers one over another, will not take no for an answer. Not clearly stating amount of deductible while bombarding with offers. Even in this form a veiled threat of being careful what you say in regard to your experience. That's why I recommend you record all of your conversation with the agents.

Ethan was polite and professional. He answered all my questions and gave me a policy that fit my requirements. We went over the policy in detail. I had many questions and he was patient and did not rush me. Most other home warranty companies try to rush you through the process but that didn't happen with Ethan. Great job.

We are seniors and it’s very difficult to find quality workers but under the Choice Warranty we don’t have to worry about repairs being made by qualified works or scams. We know whoever they designate to make a repair it will be a qualified reliable company making the repair in a workmanship manner.

I received a reply in a timely manner and was contacted by the repair company shortly. They were knowledgeable about the unit and began to ascertain the issue. The gentlemen were prompt in repairing the unit. Excellent customer service. I would not hesitate referring them, they know their business and proceed to do a good job with repairs.

Follow up was not that good. I had to call to find out what was going on with my claim. Reps would say someone would be in calling back in 24 hours. Never happened. I always had to follow up. Took over a month to have an A/C compressor replaced in the middle of summer in the South. Unacceptable.

The service was great from their contractor, they were punctual and professional. I will definitely recommend them to anyone with air conditioner issues. Ms. ** of Fenivs A/C and Heating was very helpful to set up my appointment, the technician Daniel explained to me the problem and got the parts in no time.

Claim was submitted on 9/17 because the motor on pool pump stopped working. I received a claim number confirmation shortly after. Received email on 9/18 with name of company assigned to the claim. I then received another email with the date and time of the appointment. Appointment was scheduled for 9/19 with a four-hour window. Technician arrived during set time, diagnosed the problem, submitted the service report to Choice Home Warranty and emailed a copy of it to me. Shortly after, I received a confirmation email from Choice with the appointment confirmation to have the motor repaired/replaced. Very happy with the service! Thank you!!

Alta Property Management called me the same day that I placed my claim (Tuesday). Luis, their plumber came on Wednesday afternoon and determined that the issues was not the pump but rather a clog in the pipe from the bathroom. He quickly unclogged the pipe and the system worked well.

Anthony with Express Home Services was VERY accommodating to our situation. Originally, he wasn't going to be able to come until the following day. I told him that a resident has COPD and recovering from lung cancer and he squeezed us in his schedule. He also had some advice to make our unit run better.

The phone system loops you around and the reps are not knowledgeable. They don't understand what you need and defer to recommending for them to send the policy. They don't listen to what you say. You just schedule a time without letting the customer select days and times. Your app is not user friendly.

Choice Warranty provided excellent service. There was an immediate response from Choice Warranty after submitting my claim. There was also an immediate response from the service provider for the electrical work. Choice warranty also sent notices of the provider and on the day the service was being provided. Choice Warranty was a great choice for a home warranty.

Choice Home Warranty customer service was polite and professional. They set up the locksmith to come out the following day. When Daniel arrived he was very friendly and professional and did a great job. He even swapped a couple of locks to make access to my garage and house more convenient. Thank you!

A+ Plumbing contacted me quickly and set up an appointment. Erick arrived on time and was very professional and nice and was informed of the problem. He completed his work quickly and efficiently. A+ kept in contact with me re the completion time of the work. I would ask for Erick again.

Choice assigned companies to rectify the problem within a day. Very happy with the techs that they sent out. Techs came out the first day, diagnosed the problem, but had to come back the next day. They were prompt the next day and A/C was running smoothly. Next unit fuse was blowing due to something touching. The tech was very professional in diagnosing and explaining what occurred. That unit is up and running blowing arctic air!

I had three service requests within a week (plumbing, electrical, a/c), all were promptly fulfilled, and services carried out to my satisfaction. Glad I am covered by CHW. I used to have American Home Shield, and most of the technicians that came attempted to scam me, by diagnosing whatever they claim was not covered by the warranty. They would then charge so highly and then advise that I make a payment plan. It was always. AHS almost never saw anything covered by their warranty fully.

Sage Plumbing came and fixed my toilet. The technician was polite and very professional. He completed the job quickly. He made sure everything was working prior to leaving and he also cleaned up the area. He was able to meet me on my schedule. I truly appreciate all that he did.

The technician fixed the issue fast and well done. He was very professional and friendly. We are very happy with the job done. He went to get the part that was broken and replace it very fast. In the past, we had to look for people, now with insurance, it is much better.

The repair service and repairman were great. Once contact was made they stayed in touch to make the appointment happen. I would not recommend Choice because it took several days for a company to be found and then they set the appointment for repair a week or more outside of my critical need. I had to call the company and get it set-up right away.

Spoke to Elliot ** about getting a service warranty for my refrigerator that's 1 1/2 yrs old. Mr. ** offered me a policy and went over the specifics like should I need service all I have to do is call and one of the reps would get a technician out to me immediately as they have technicians all over. I got the Warranty via email and started reading it and that's not so. It takes 48 hrs to get a tech out to you. I called and spoke to a rep who verified that it takes 48 hrs or more for a tech to respond to you. Two or more days is unacceptable as everything in your fridge will be ruined. He lied about the service I would receive. The rep transferred to another dept. where I can cancel the Warranty and after repeated rings it was answered by a recording that said "due to the high volume of calls leave your number and someone get back to you". Guess what? No one called back. At this point I want this policy cancelled. Gloria **

Good communication and service. I asked the question about that my salesperson Joshua ext: ** will not return my phone calls. Can someone contact Joshua and have him call me. I bought 4 policies. Who from your company holds your salesman accountable. Please get back to me and let me know what action you have done.

The AC broke the pipe that sends the gas for cooling, and you told me that you don’t cover it. Have been loyal with your company almost 5 years and when I needed you the most you fail me. We are an older couple with lots of health conditions and we need the AC. I’m asking you to help us.

Refrigerator repair! The technician was prompt, professional, friendly and expert in doing the repair! I appreciate Choice and their fast action! The technician was very knowledgeable about Whirlpool appliances! I will certainly continue my contract with Choice! They are very helpful in assigning someone to come and determine what was needed to fix the refrigerator and was done in a timely manner! Keep being as efficient as you have been in the past, in future needs.

the job. The technician seem to be well able to finish what he started. The job does not look like it will be difficult.

So far my claims have been taken care of right away with CHW. I have recommended to my family and friends about CHW. The companies that come to do the job their technician that come always explain what the problem is and are professional and friendly.

Horrible experience. Very misleading sales presentation and totally unreasonable denial of my claim. I canceled my policy. My stove is 12 years old yet this company denied my claim and wouldn’t discuss it in the so-called appeal process. This company doesn’t conduct itself ethically and I don’t recommend them to anyone.

This was my first time calling with a problem. MIRANDA was brilliant! In the stress of my issue, she was really caring and listened to my concerns. Please, thank her again for me. Very helpful. I do have a question - Sears Home Services is coming for my repair - I Did Not see them on your list? Please, explain. Thank you, Renae.

Garage door would not work (close). I called for service and not only did they get me a service co I had a repair man come to my home but he was here in less than 3 hours. It was unbelievable and he fixed the problem. Great great great service. Unbelievable great service. Sid **

I am with Choice for last 1.5 years and was skeptical about these warranty companies (my experience with other companies was not great) but my wife convinced me to sign up for Choice. In last 6 months appliances started failing one after other for no reason and Choice supported and helped us with exceptional support.

I am a returning customer. Has been purchase multiple contracts since 2019. I used to buy them for $420 each. Since I am a returning customer, they kept the same price for me and always give me 2 months free. This time, I purchased again and the rep told me there is a tax, which I remember I never pay before but he convinced me that there is tax now. So, I paid $420 plus tax. $464 something. Also instead of give me 2 months free as promised he only gave me 1 month. So, I felt weird and checked my records and saw that there was never tax on a policy before. This is unethical and illegal when you collect extra money and said it is tax. I will report this issue to IRS if the company don't straighten this issue. The upper manager need to investigate this unethical behavior.

Was informed that my last service visit would be free but ended up paying the deductible anyway because I didn’t renew my policy even though it doesn’t expire until the end of January 2024. I am very disappointed and will probably end up shopping around for a different home warranty plan.

I was very pleased with Red Rock Air Conditioning services. They were very informative and troubleshooted what could be wrong which saved me hundreds of dollars! With it being an air conditioning problem in Las Vegas, I would have liked Choice Warranty to get the service out sooner than two days though. My renter was Very uncomfortable. Only because it took way too long, in my opinion to get services to her.

When I had AHS if they had to replace a ceiling fan they paid for the whole ceiling fan. I find out now you guys only pay $70. So now I’m kind of sorry I switch to Choice. Save me a couple dollars a month but when it comes to a repair, I’ve paid more money out to get the repair done for the replacement sound. When my contract is up with you guys, I will cancel and I will go back to AHS. At least I don’t have to pay additional for replacement of ceiling fans, or other things.

Highly recommend this contractor. Highly do NOT recommend Choice Home Warranty. They are difficult to work with. They cannot find contractors in a timely manner or at all for that matter. They do not reimburse if you need to have the work done ASAP. They do NOT care! I will be cancelling my 3 year contract with them immediately.

This is a great company, the cost may seem high, but one expensive appliance replacement will exceed the cost of the policy, With the policy you can expect repairs or replacement to save you in the long run, we’ve had several items break and been repaired or replace by Choice Home. I recommend looking into it.

Bosch Bros. was great. They were knowledgeable and professional. They get a 5 of 5! I gave you 4 of 5 stars because our compressor needs to be replaced. Our electric bills have been ridiculous this summer. It is drawing so many amps. I would highly recommend Bosch Bros. to anyone needing air conditioning work done.

Dorian/Beatrice are great - very professional and complete. Choice is NOT -- your company keeps losing their diagnosis.. and then wants me the consumer to wait for your company to research it... while my tenant has no AC for DAYS. Your rep Ms ** insists on reading your script with no concern for me the consumer or my tenant without AC when the PROBLEM is with your systems. We should not be the ones to suffer the consequences of your inadequacies.

Arrived back from vacay to a water heater that had gone out. The next day a technician came out for the fee of $85 just to tell me that the water heater had gone and needed to replaced (this is a Tuesday). It was approved same day to have it replaced for a large fee of $600.00 because they need a permit (it's being replaced and we never needed to pay this before) and extra cost for cooper screws etc....Mind you my water heater is only 5 years old and prob still under warranty itself but they didn't care about that.

The technician went above and beyond, repaired the defective fan, and even swept everything clean when he was finished. He was very professional and conscientious. The technician went above and beyond, repaired the defective fan, and even swept everything clean when he was finished. He was very professional and conscientious.

Joe, the technician, was very nice and arrived on time. He was very knowledgeable about what the issue was and fixed it. He explained everything he did which is helpful if I ever have an issue later. I now have a great working toilet! Joe was great and I would not hesitate.to hire him for any repairs to my toilet again.

The man that came was knowledgeable, professional and took care of the problem quickly. I was pleased with the repair he made in the Master Bath. My husband has Dementia and he has a night nurse who also was very appreciative. This service was performed on August 2, 2023.

Your company sucks. Your customer service is a joke. Not sure how you expect customers to live months without vital household systems. Fix my stuff or don't take my money every month. Not sure how you expect to stay in business, unless the model is to just collect premium and just replace lost customers.

We tried to turn on our heat one chilly morning, but nothing happened. Moved the controls up & down, all around and still, NOTHING! I put in a new claim to Choice, specifically asking for Mark B. with Craft Heating and Appliance, to come out. He saved our dying A/C during the Summer! He came out, replaced batteries, cleaned up our system, tuned it up for the season and, (and probably a few other things I was not down in the basement to see), and we're good to go with HEAT for the Winter!

Service was professional and friendly. Receipt was emailed for Service Call. The time was within the framework of one hour and a half. Tested the work before leaving and asked me to observe before leaving. The plumber stated to call if there was any leakage observed and report it. The area was cleaned and old pipes was discarded in a garbage bag.

I was very satisfied with the service man and job he did replacing my burnt out fan. The only complaint I have with Choice is that it takes too long for you to provide a service for any item that I have ever had serviced. I don’t want your option to get it done myself and then wait to see if you will reimburse me. That is not why I purchased insurance from you and I think 17 days waiting for a simple job of getting a exhaust fan replaced is ridiculous!!

I have only had to contact Choice Home Warranty about three times since most of my appliances are fairly new. Yet every time I contact them they respond quickly and professionally. I have had a good experience so far with Choice Home Warranty. Upon calling or going online to schedule an appointment, I get a fast response from both Choice Home Warranty and my assigned contractor. I would recommend this company based on the customer service response and the contractor service.

CHW is very professional and quick to respond to handling claims. I'm glad I switch my warranty service with them. I really appreciate their fast and courteous service. I would definitely recommend them to friends and family members. I was very pleased how quickly they were able to book an appointment with a technician.

Satisfaction Appliance Service (SAS) did a wonderful job. They arrived to diagnose the problem on a Sunday (so surprised). They told me the machine needed a new motor and would contact Choice for approval. By 1 PM on Tuesday I was using my dishwasher. If I have anymore appliance problems, I will definitely request SAS. Thank you for your prompt and professional service SAS!!

The technician was great - he was super friendly and professional and was able to diagnose the issue and suggest a solution. He worked efficiently as well and put the washer back together afterwards and left the area clean/tidy. I would highly recommend him for any future calls/issues that arise. Overall, he was excellent - no complaints at all.

My master toilet stopped working, I called CHW and they took my claim after they closed, by phone. I got a quick response to my claim, and had a scheduled appointment. They covered my claim for a new one and it was all taken care of, from the technician buying one and installing it, less stress for me. When I called them during with questions, they were very helpful.

This is the first time we have received great service from Choice Warranty other claims have been nightmares. Thank you for improving your service to your customers. The tech called us promptly and came that day. He was very knowledgeable and polite and friendly. Whatever changes you’ve made please keep it up!

The pool tech that came out was very friendly, professional and did a great job diagnosing my problem. Even though the problem was diagnosed as a warped pump housing due to 23 years of use and normal wear and tear, Choice decided that it was NOT normal wear and tear and wouldn't cover it. This is the 4th time they have denied me for ridiculous reasons. The tech on the other hand (this time) was amazing. A true pleasure to work with.

Mr. Joy was a pleasure to work with and was very helpful in helping me purchase my new home policy with Choice Home Warranty. I hope that the policy is as good as what I feel it will be. I appreciate all the help I received in trying to purchase a new home warranty with Choice Home Warranty.

The technician from A&E (Sears) was prompt, called prior to arrival and arrived at the time he told us. Getting Choice Home Warranty to send the right technician was a NIGHTMARE! They kept assigning the repair to electricians even though I told them via their website and on the phone that there was electricity to the appliance it needed repaired! They even told me numerous times it was not covered although in the contract agreement my appliance was listed and said ALL PARTS AND COMPONENTS COVERED! Would give Choice 0 stars if possible. Technician 5 stars.

Isaiah ** from Just Cooling was great, very honest, reliable and knowledgeable as he took great care of our AC unit and our home. Was on time and show us how to replace our filters every month to have our unit nice and working. We have notice a difference in our AC that cools and refreshing. We appreciate that both our units are working properly thanks to professionals like Isaiah.

I bought a home warranty for my aging mother’s home so I could get a repairman in to fix appliances if there were problems. I’ve used Choice Warranty for about 6 repairs now, each time their service has been stellar. We’ve worked with the same repair shop each time and they’ve been prompt, courteous and professional and most important - fixed the problem each time. I’ll be renewing with Choice Warranty when this policy expires. This has been a very helpful service.

I talked an a agent and he was very Professional. He gave me an reasonable price that fits my budget. I would Recommend them to other families. They say that the company fixed almost every appliance and Duckworth. That's something we need. Thank you for your service and I pray that I get the service that is required.

The technician was great. He found the problem and worked hard to fix it. I am unhappy with Choice Home Warranty. They denied the claim based on the fact that the toilet was improperly installed. In my opinion, this reasoning could be applied to any appliance or system in my home. Air conditioners, ovens, electrical fixtures can all be installed incorrectly at which point the warranty I pay for denies a claim.

The representative answered all of my questions and was very helpful. Took his time explaining things and worked at getting the best price for me. I really liked the fact that the technician that comes to your home, does the repair right away. I won’t have an additional wait for a repairman to come out!!

Joachim **, the account manager I spoke with was professional, very knowledgeable and friendly. He represented the company very well. If this is an indication how this company treats its customers then I feel very comfortable doing business with them. I looked at other home warranty companies online and Choice has the highest rating plus they gave me a great deal.

Easy to connect with and understand their policy from the awesome representatives. Quick, fast and to the point. They got me covered in no time. Mr. ** took care of me to the fullest. Your company is a class act A1 to me. Especially they take care of us veterans! My experience with Choice is just that a choice for the better and awesome coverage! Unlike AHS**!

Choice, just like most home warranty companies, are always looking for the cheapest repair and only use technicians willing to accomplish this goal. Here's my latest experience with an A/C that was freezing up. Choice booked a technician connected to a system impossible to contact, and scheduled over a week out. A/C not working I remind you. The appointment time was 8a-5p, so you need to take the whole day off. The tech spends 3 hours at my home, but 2 of the hours he was in his truck (not exaggerating). Tech says there's a refrigerant leak, which is the obvious diagnosis, and he says he's gonna change out the evaporator coil and just needed to get Choice to approve.

The repair at this time 9-18-2023 is good. The tech was good after he warmed up, the time for the appointment was set for 7am to 6pm with no way to get it changed on the internet or on the phone no number to call. I had to sit home all day. I was the last order of the day. A whole day gone 6PM.

I got online requested a service call on my Whirlpool washer. You created claim and scheduled a service call for next Monday. I was trying to contact technician but when I called A&E repair service call is associated with telephone number. My phone number did not work. Automated call center tried all options. Could not get through. Claim number **. Be hard to reschedule app if I needed to. Thanks. Norman **

CHW is a great service for me as a Senior Citizen. The agent I talk with this morning had a clear voice for me to understand what was being told to me and used his job skills very well. Also CHW is what I needed and I am so grateful that I seen your message about CHW. I never heard of CHW before. I like what CHW can do for me and I’m glad to know my home will receive great service. Thank You.

Fast Service. Tech called thirty minutes prior to arrival then arrived on time, did a great job in a short time. Courteous, knowledgeable and professional. He went above and beyond. He even cleaned my dryer vent which was greatly appreciated. This warranty plan is the real deal and the repair company they chose was topnotch. I am very pleased.

Slightly disappointed that Choice does not a service to have checkups on Heating or Cooling systems. I would think to help keep systems at peak performance would save the company money. Or at least Companies that they work with in a certain area. Keep it in the family. Thank You. Johnnie

Kevin was very courteous, explained my options well and was not pushy. The length of time it took to get my policy started was very short. Respectful of my time. I had reservations about signing up as I had always been with American Home Shield but cost has continued to be a factor and Choice has made it an easy decision. Thanks.

I called in last evening 214700500. Awaiting to speak to a technician regarding service. Needing to speak to Choice to have Hot water tank replaced for 3.4 Years old. Unit is leaking from top of center electrical area. Seen in pictures saturated. Had to drain the retention pan due to the extensive water that was leaking from the unit.

He was on time. Explain what the issue was. Fixed the problem and was out there within 15 to 20 minutes. Very professional. Gave out card if anything else is needed. Also clean up the area once he completed the job. He rescheduled my appointment after I informed him my ice maker had stop working for over a week.

I have sub zero refrigerators that are broken following a lighting storm where my house was struck. After submitting a claim they could not find a company to fix them. I received a call from Chris who would come out and look at them. He came out on a Saturday morning and agreed they need to be replaced. I paid my policy out in full when getting it. Chris later that day (Saturday) called to say CHW was denying my claim and he is taking it up to management. My refrigerator went out which should be covered for repair or replacement to equivalent appliance. CHW is now not honoring that. If this is made right I will update my review. Chris - 5 stars. CHW - 1 star.

I found CHOICE WARRANTY online. You guys are the Best of the best!! In less than 24 hrs after submitting a claim, I get a response. If I have problems with the service technicians, you guys solve it right away. Your staff are very nice and helpful. I recommended you to all my friends.

I did not even get to finish viewing the website before the telemarketer called. He was friendly at first, allowed me to ask questions about coverage. But as soon as I gave him my credit card information, all hell broke loose. He started talking about alternate plans and long-term commitments. I would become a VIP customer and would get fast response on service calls if I just agreed to a 3-4 year contract. And save a lot of money paying a year in advance instead of monthly. When I didn't take the bait he turned me over to his supervisor for more pressure to be applied. I told the supervisor I wanted to cancel everything and he wouldn't let me. The first telemarketer told me I could cancel at any time. After doing outside research I found out there are complaints with the Virginia authorities on this company.

My refrigerator broke. Placed a service call and someone initially wasn’t able to come out for 8 days. Called CHW and they put the request back out there and got someone to come out in 6 days. It was a bit of an inconvenience because we lost some of our food and had to keep some things in a cooler. I had to buy ice every other day.

Technician who worked on the washer (from a local service) was excellent. Very knowledgeable and competent. However, he needed to secure approval from Choice to order replacement parts (bigger job than expected). It was late Friday, CHW office on East Coast was long closed, delaying ability to move process along. Even so, request was ultimately approved, work was rescheduled, job completed (different tech), and at the present unit is functioning satisfactorily.

So far so good. Repairman came out and set request for approval to repair. Part on order. Waiting for completed repair to happen. Simple repair which I was going to do myself, but in researching parts, I found that an original equipment replacement would cost approximately $100. Choice Home Warranty will have the part and service done for only the $85 service fee.

Upon request of service for A/C through Choice Home Warranty, arrangement for service to be performed was made immediately. Ct Master examined the units for the noise which could not be located, but through the examination by the serviceman, the noise became no longer an issue. Perhaps, just a few adjustments were needed to eliminate the boom sound.

On 9-3-23 submitted a claim for AC problem. Took forever to hear from HVAC company. Appointment was set and then they cancelled. Rescheduled 9-16-23 yes 9-16 for AC problem. Window was 7am to 10am. 10am passed so called and spoke to an awesome lady Becky and she tried and tried to get me a new ETA. After 3-5 phone and texts to Becky she finally got me an answer. Technician came around 1pm. Technician Felix was awesome. Choice did not cover repair as not covered. Next door lady same day 9-3-23 had AC problem and her home warranty had technician there same day. Hmmm. At any rate my first experience with Choice was a nightmare. Pondering what to do next. Again Becky and Felix were just great.

Choice Home Warranty has shown up and provided amazing service every claim. They are reliable and my issues are always resolved to date. I have been with the company almost 5 yrs now. I plan to continue sending referrals and remaining a loyal customer. The process is easy through the website, anyone can figure it out. I’m a happy customer, you will be too!

Had to wait over a week for appt in AZ 110 degree weather. Unacceptable. Choice reminders of appt were wrong dates. Must have had no communication with Air Pro. Had made a call to you requesting help for a sooner appt. Told me you could not help. Air Pro was great and thought unit should be replaced. Choice offered to replace 6 lbs of coolant. AC worked for 2 days and now is blowing hot air and not cooling.

When making a claim, Choice makes assumptions rather than facts in order not to honor contract or not to pay for appliance replacement. They did not honor the word of the technician they sent out who said the appliance needed to be replaced. They delay their decisions in order not to pay. After many calls and a given the runaround, I have to wait for a scheduled phone call in a week while my appliance continues to leak. I’m so disappointed because they had good reviews. At this point of time I just want my money back plus the $85 I paid the technician. I have such a headache dealing with these people. They want to wear a person down so you’ll give up. I don’t plan on giving up until Choice does the right thing.

Able Garage Door was quick to respond and very nice to work with. I would highly recommend this company to others. The technician worked with me on the time issue as I already had an appointment I couldn’t cancel so he let me keep my appointment and call him when I was done. He then met me at my house. The work was done in less than an hour.

Gave great information of everything being done, things that go wrong, common parts that need replacement, warranty reminder, common issues in the area. Troubleshooted and replaced the part very quick. The technician was very nice and was knowledgeable. I would recommend this technician to anyone as it was a quick and easy fix. Communicated well when he was on his way.

I switched from one home warranty company to Choice Home warranty about 4 years ago. I’ve had my air conditioner unit breakdown 4 times and my clothes dryer once. Each time it seemed to happen at night. I contacted Choice Home through the online portal and within 30 minutes had a reply. There was this one time when I had an Issue with the technician. Choice Home immediately intervened and I didn’t have to concern myself with it. Every issue was always fixed in a timely manner and with me only having to pay the co-payment. I always recommend Choice Home Warranty to my family and friends.

Our technician came 3 days earlier than scheduled by working late into the night...which we were thankful for. He quickly made the repair while educating me a little on the workings of the outside A/C unit. They also had some good recommendations for operating the unit. They were amazing! I was very pleased with their work and attitudes.

Excellent service, technician was great. Hard to ever get anything covered by the "plan" even for a multi year customer of Choice Home. Very frustrating. Again, the service technician was outstanding. Thank you for providing the opportunity for feedback. Let's see if it makes a difference in policy application. Thank you.

One of my two A/C units stopped working. I used CHW app to submit my claim. Within 48 hours a technician was on-site to diagnose the issue. The technician clearly explained the problem and that the unit couldn't be repaired. The technician contacted CHW on his recommendation. CHW authorized replacement of the unit. I'm extremely satisfied with CHW handling of my claim. I would recommend CHW services.

Why low rating. It's the average of two appointments. The first I missed a day of work waiting from 8 to 5 and tech was a no show and no reason why provided. No message of any kind. The rescheduled appointment I was constantly emailed and texted about status of my appointment. Charles was both courteous and professional.

They were good on the washer, But I have been in the heat for over a month, and they still have not found anyone to come and check out my AC unit, nor have they kept me updated. I am very this appointed. When I called them, they told me that they were looking for someone to come to come out and check, but I guess they never found anyone and haven't reached out to me.

My refrigerator stopped cooling and I submitted a claim with Choice Home Warranty. They replied that they would find someone to work on the refrigerator. The next day I received an email asking if I wanted to find my own repair company. I called around and there was only one that could work on this model, so I took the offer to find my own company. The job was complete with a total of over $500 but was only approved for a little over $300. The refrigerator was still not working and I filed another claim that is still open trying to find a repair shop. I paid to fix the problem myself. No one on this Island of Hawaii will work for their fee structure. They informed me that I was only eligible to get my own repair shop once a year. Last year I had the same problem with not fully reimbursing claim.

I found the whole experience so simple and straightforward. it was easy to speak with customer service and the service was prompt. I have a warranty from another company at my other house and it pales in comparison. It is extremely challenging to get an actual person and you must pay the deductible before even requesting repairs. I plan on cancelling that one and switching to Choice.

Scheduled yesterday, 09/15/23 for whole day wait 8AM-5PM for a Cooktop Stove repair. Technician didn’t show up. Not called. Called CHW several times and saying to wait for the Technician’s response to their email or message. Meanwhile we can’t cook at home for our kids. Still hoping that the Technician can repair our stove in a timely manner. So disappointed, clear disregard of my time and the issue.

My furnace died. I immediately put in a claim to have it repaired. I was notified within a short amount of time, that a A/C repair company would contact me and someone would be out within 48 hours. Thankfully, First Class Air came the next morning, not the second day as indicated and replaced a relay. Everything is good.

My refrigerator stopped making craft ice and eventually stopped making ice at all. I contacted Choice Home Warranty account to assist. I understand I have a 65 dollar incident fee. However, I was informed, by my technician from Sears, that I would have to pay over 1,000 dollars to fix my refrigerator. WHAT!!!! What is the point of paying for a home warranty if I have to pay for parts and a service fee???? This is ridiculous and I am extremely disappointed with this warranty. If I had an option I would rather have my money back. This is not a warranty.

I put in two claims. The first claim was started and handled super fast. I expected it to last a few days. The technician came the first day I made the claim and was fast and thorough and I got a response that day. Just waiting for the new appliance to come in and be installed. On the second claim problem finding a technician to do the job. All in all I’m very happy with the speed of the first claim.

I called CHW because I came to My home In Fla and AC wasn’t working. I called CHW and they sent out a technician to look at the problem. The tech said I needed a new motor which he called and they approved in 15 minutes. After replacing the motor the tech also said the compressor wasn’t working either. He called to let CHW know that it still needed another part. CHW kept asking questions for a week which I answered. I kept calling and customer service said, "It’s under review and give us 24 hours." I kept calling back every day to find out what’s going on because of the house was 98 degrees. They kept say the same thing, "Give us 24 hours." Finally after a week they gave the AC company approval.

Pilot light would not stay on there for not heating our water heater. Other than ordering, the replacement part, which took a couple weeks, Joyce got right back to me immediately. Schedule an appointment immediately, and it was taken care of by a plumber as soon as the part showed up. So all in all very satisfied with the transaction.

I put a service call and agent suggested sending a plumber when I had mentioned that it was the Air conditioning, plumber came and confirmed that it was an air conditioning issue and needed to place another service call. Meaning I have to pay again when in the the first place it was the agent who decided to send the incorrect service. I called Choice and did not help.

The rusted and broken racks cause our silverware and pans to rust and do not allow us to properly load the dishwasher. The racks need to be replaced but you refuse to cover this under our warranty. I also had another claim denied earlier this year. I have purchased your warranty for two years but will probably save my money this year or find another provider.

The tech was great and very polite. I give him a 10 but still waiting on the work to be finish. Just waiting on the refrigerator to be fix and seeing if Choice is going to covered the parts and the refrigerator is fixed. I hope it can be fixed and it doesn’t cost me a lot to get fixed.

The response from Choice Home Warranty and the assigned repair company was quite quick. The repair technician that came to my home to fix my stove / oven was great. He was professional, friendly, and efficient. He was able to explain the problem clearly and the repair was completed in a timely manner.

Not happy with having to wait all day for 2nd visit and then a no show and have to reschedule. This is the second claim that we had to wait all day. Having the phone number of the technician where we could contact them to get an approximate time would be very helpful to not kill an entire day.

I had a better experience this time with CHW. I got to talk with a real person when I called to change my appointment time. I will have to see what happens during future. Although they are replacing my cooktop, I still have some questions such as do I have to pay someone to install the cooktop? I will to call CHW to answer this question.

The A/C unit stopped working on a Sunday evening. I contacted CHW that night and had an appointment with a contractor by early Tuesday morning. Unfortunately, the motor went out and had to be ordered. The contractor will be back with the new motor in eight days. The long wait for the ordered part is the only negative aspect of this experience, which cannot be helped.

I am happy with the agent’s help, the price for my home warranty insurance. This is my first time with this company everything looks to be great so far, and I am looking forward to keep this company for long term. I got my first month for free, which is great.

AHW sent a bad plumber and I informed the operators that this person was bad and they made ME pay for an electrician to verify the problem was with the plumber. After several visits and 2 electricians. We finally received another plumber to finish the job. Went about a month with no hot water because of this problem.

I was very happy with the technician that showed up. I am very disappointed with CHW. First of all, you can’t actually speak to someone inside the U.S. The person that I did speak with made two separate plumbing claims instead of one claim. The technician charged me $150.00 instead of the $75.00 because CHW entered two separate claims for a plumber which was unnecessary. The same person fixed it all in one trip. Obviously, CHW is in business to rip people off instead of helping them. I am additionally upset with the company because I was told that I should not call them if it’s an emergency. That I should call and set up an appointment for my own technician and pay for it myself. Then please tell my why I bothered to purchase a home warranty.

Very Difficult to be able to talk to the customer service real person in existing claims. Have to call over 10 times. Calls directly ONLY go to sales. Even the customer service line. Even that goes to sales. Who always connect us to a voicemail. Voicemail that talks endlessly about how Covid-19 has made the call waiting times super long. So either, go online and figure it out, or, leave your phone number for a return call. There is no email for existing claims customer service. Help. The warranty is great. Their vendors are good and professional. I would recommend this warranty to others.

#1 Garage Door, Donovan, technician, was Very Knowledgeable. Explained that Motor was still working. Kept me aware of the time it takes to receive an answer from Choice Warranty in order to repair the issue with the door, but they would not cover the cost. I cannot afford the replacement of parts.

I spoke with Seth ** and he answered all questions I had before signing up. He was very thorough describing what appliances would be covered and details about the charges for a service call. He could not have been more pleasant and because of his efficiency, I went with the plan.

AC went on the blink during a very hot period, I called in the request for repair and it was taken care of but It did take over two weeks before someone finally came and it was over a 102 degrees almost every day of those two weeks. That's why I am not giving five stars for this job. I have used this service two other times and they were very quick and efficient.

The technician performed a thorough inspection on the 2 ton A.C. Unit. He was congenial, knowledgeable, and professional. He performed several electronic testings on the output of the unit. Checked the condenser of concern. He also confirmed that everything was in proper working order. And at peak performance of the inspection.

My Air Conditioner went out 7/15/23. It is now 9/15/23. I have had no one call me regarding the problem. I have talked to numerous customer service people and they give me a different story each time. Maybe they are stone walling me in the hopes I will forget about it.

Submitted a claim regarding my heating system not turning on. The CSR stated that she would start the process of getting the system checked out. She was very professional and concerned about my situation. She said that someone would be reaching out to me with a technician who will make an appointment to come take a look at the system.

Flushing Problems with toilet that needed new parts. We have had One Drop Plumbing previously, and were very happy with their service. He was efficient, arrived on time and was able to fix the problem. Thank you Choice Home Warranty and One Drop for handling our plumbing problem with little stress.

Took days to get service for a backed up overflowing toilet, just image the contents of that. Then he never came inside nor did he camera inspect the situation to actually know what caused it. Snaked it and ran. So who knows it could happen again soon and I'll be in same spot.

When my dishwasher broke, I called and they gave me an appointment as soon as two days. When they arrived to fix the problem He thought it was a certain piece. Fix that piece, asked me to please run the dishwasher and let him know if it worked. It Did not work. He left me a number, I called him back. Came a day later and put a whole new piece in and it worked fine.

I placed the claim evening of the 13th, Appointment was scheduled for the 15th, I called to see if there was any way to do it earlier, they said they would try but were completely booked. I got a call morning of the 14th that there had been a cancellation, technician was at my house. 30 minutes later and had it fixed within about 20 minutes. Steven was professional and friendly and I would highly recommend him.

The problem was a leak in my garden tub. I knew there was a leak but had no idea that the panel on the side could open. Once opened, it revealed a hot water constant drip. The problem was quickly resolved and the repairman was both pleasant and professional. Thank you Mr. **.

Some was great, very professional, polite, and provided safety tips. The only negative comment I have is that it took 4 business days to get someone out to the house. Fortunately, it was not hot so not an issue. Thank you,.

After filing my claim I called 2 days later and the person I talked to advised me to get my own plumber and have him diagnose the problem. I did and he came right out and filed the diagnosis. What the person failed to tell me was that I needed to go back in at that time and file for reimbursement. Thus the plumber showed up 4 days later to repair the break. He finished the job and I had to pay because they hadn't heard from Choice. I called and was informed that there would be no reimbursement because I hadn't followed the steps correctly. I didn't even know how to get to the claim status tab until she told me when I called after completion.

Serviceman Tim called before he came out thirty minutes ahead. Arrived timely and diagnosed the problem right away. A part was needed that he did not have in his truck. Called the part in and came back to my home in afternoon to complete job. Encouraged me to obtain an annual contract so they could service for summer and winter. Was very polite and friendly. Was more concerned about getting my air conditioner working as I was. Did an exceptional job of fixing the problem and explaining things along the way.

The technician was very good, very professional and got the job done in a timely manner. I would recommend this company to anyone. We were desperate with no A/C in the house, and again, the job was done and the air conditioning was restored. We are actually thinking of using this company for semi-annual maintenance.

The repairman made the job seem super easy. He came and resolved my garbage disposal issues in about 10 minutes or less. He was cordial and gave me options for my payment said good day and it was all done. The water is now going down as before and we can use the disposal.

Had issue with AC, tech came out sooner than expected which was great, took care of the issue, made sure everything looked good before he left and we were glad we had AC again. Didn’t have time to worry if we were going to be out without AC. Great experience.

Choice Home Warranty responded in a quick and timely manner. The technician of Sunshine Services of Florida was very polite, personable and very informative. He did a great job locating the issue and fixed it promptly. I appreciate the wonderful and excellent service, as well as attention to detail. Thank You!

Frankie was fantastic. He explained the policy and advantages to taking a longer policy. He was friendly and very informative. He took the time to answer my questions and repeat when necessary. I feel like I am getting more for my money. I will be cancelling my existing coverage in 30 days.

Your salesperson called and reviewed the information on home insurance, he was very informative and patient with all our questions. He sold us with sharing everything that would be considered covered and the way to call upon a claim when needed. We were so impressed with all his knowledge and experience in what he was selling that we purchased the 6 year plan with a senior benefit included. ~

Technician showed up a week after call was placed. Took bottom panel off, tested several connections with a meter, tested again and water came on. Cycled unit one more time, water again came on. Technician deemed it fixed. As I live alone and don't have many dishes I did not need to use the dishwasher until Thursday after my dinner. Same problem presented itself - no water. Need to call again in the morning for a return visit..

We filed our first claim for a microwave yesterday. Today I received an email stating they haven’t found a technician yet and offered a reimbursement if I wanted to find someone. Repair shops here charge 99.00 for a service call and with Choice we pay 75.00 so I would be out that money. Plus having to wait for the technician to determine what is wrong and submit it and wait for approval and then having the work done or buying a new one and having to have it installed. I don’t have a lot of extra money to wait for a reimbursement for 30 days.

When our HVAC system stopped blowing cold air during the midst of a historic heatwave, we made the claim Wednesday evening and the repairman arrived the next morning. He was very thorough in his work explaining what he was doing and had the needed parts with him. He also detected and addressed a drainage problem from the AC condensation. The experience was efficient, thorough and to our satisfaction.

Called for a “Natural Gas “ issue. Choice said it would be (24 to 48) hours to be assigned to one of the contractors. I told them, this was a emergency issue because the “Gas was cut off” by the gas company. Day 1, no one assigned, I called, they said it would take at least 48 hours to assign. I cancelled my call and request. I had to hire someone quickly, my tenants can’t wait without “Hot Water or Gas”

Technician arrived at appointed time and quickly diagnosed the problem. He had the breaker replaced quickly and left the area clean and tidy. He was friendly and polite. He appeared to be very knowledgeable and did not waste time visiting with me. I definitely would ask for him again. Thanks!

I’m a disabled senior citizen whose air conditioner went out last week. I submitted a claim to CHW. They assigned a partner vendor who scheduled an appointment and fixed my problem. I was completely satisfied with the quality of the service and repair. I would recommend the service provider as well as Choice Home Warranty to anyone interested in a home warranty service.

I really appreciate speaking with one of your case manager yesterday which solved my problem as best possible. Thank you for helping me with the purchase of a new dryer with a Gift Card from Lowe's. I've had Choice Home Warranty insurance for several years now and I would definitely recommend homeowners to consider them.

Company policy is awkward (providing a Lowe's gift card in lieu of cash payment requires waiting 30 days to await arrival of gift card in order to make replacement purchase). Customer service representative, Lydia was prompt and very helpful resolving the issue.

Choice Home Warranty (CHW) has been exceptional in providing responsive customer service, satisfactory resolutions of submitted claims, and sound case managers that assisted me in reaching mutually agreed upon financial settlements for appliance replacements on 3 claims thus far. I appreciate the professionalism of CHW staff in all facets although at times I didn’t agree on the final outcome, but at least I know the staff, especially Case Mgr (Lydia **) tried her best to extend the best offer possible for a microwave full replacement that I accepted due to her respectful and informative approach.

Choice is a very dishonest company and does not cover what it should. I have been working to get AC replaced for over 2 months. First informed that I would have to pay $1275 for uncovered "modification" that are not actually modifications. After going back and forth realized there was no choice and moved forward. Was then called and told that Choice was having issues getting the equipment, which seemed shady as tech could get it in a couple of days, and they would have the tech provide. However, that would increase my cost over $1600 and reach the cap so that nothing else on unit is covered. I asked to wait for their unit and was told that it was no longer an option, so again had to move forward. I've now been told by the tech that he is not willing to provide the equipment due to Choice not paying him for previous claims that they had him provide equipment.

Have needed washing machine, dryer, and electrical problems repaired over the course of the last year. Have found Choice easy to use, prompt, and hassle free. Quick response times. All items seen too within 5 days, including weekends. Definitely best warranty service I've been with. Would definitely recommend to everyone.

Recently, my wife and I were required to utilize our home owner's policy to repair/replace items that had stopped working. Choice Home Warranty quickly processed our claims and identified local vendors to replace our appliances. The service personnel were professional, courteous, and timely. I highly recommend Choice Home Warranty to anyone who wants a good home warranty provider. Thank you Choice Home Warranty!

Overall I was pleased with the service but there was a bit of a wait for the technician to come out and service the AC. We had to stay in a hotel for one night which was more money. Just wish the appts were faster especially for something so urgent such as AC repair.

My friend told me about Choice Home Warranty and I said I will it a try. I picked, started filling the online application form then got interrupted and left it. But they got my phone number from the application and gave me a call. The caller explained every step I needed to know about the company. Answered all my questions and concerns professionally. I signed up for a policy. I’m convinced it’s going to be a great service and experience.

I was very happy on how this repair was managed and handled. The home warranty process worked the way I expected it to go. It was easy to file a claim online. My claim was picked up by a qualified technician within 24 hours and with a company I trusted. He arrived on time and was very pleasant and knowable. Great job!

My name is Gloria, I am still waiting for the report on my refrigerator. They reported back on my stove, but my refrigerator is most important. Please let me know about my refrigerator soon. Thanks! The technician sent out was very professional and friendly. He appears to be knowledge of the appliances and put forth efforts to assisted at great length.

They never showed up and left their phone number and never returned my 3 calls to them. Very unprofessional and do not plan to ever use them in the future. Please reschedule another company for us to get this repair and I advise you not to use this company in the future.

He arrived early within the window we were provided for the maintenance of the dishwasher. Not only did he deal with the main issue, but he also noticed some other little bits of maintenance and recommended how to deal with them (even as small as raising the top rack in the washer). Definitely recommend!

I’ve created a claim on Sep 7th due to an emergency to fix my AC, and it took until Mon Sep11 to have the Contractor to check the issue. The contractor checked and provided a diagnosis but haven’t heard back about when they will fix the AC and it’s Wed Sep 13th already.

Representative seemed very knowledgeable, answered all of my questions and made me feel at ease in trying another warranty company due to very negative experiences with a previous company. I was impressed with your overall services offered, company contractors, survey of contractor services, minimum amount for appliances covered and customer contact with a specific. The Labor Day discount was a plus.

Your representative send out a plumber and I paid the $65 for him and it wasn't a problem for a plumber. It was electrical. So I had to pay another $65 for electrical. Am I gonna be refund to $65 since this is one event that you sent the wrong technician.

I will keep this warranty company cause y’all was there for me. Thanks for being very professional and prompt. Took care of all my appliances and replacing my washer for me. Refrigerator works real well. Thanks again for being very very professional. I’m glad I chose this company to do business with. Again I will continue to used Choice Warranty as my Provider.

The signing up procedure for a Choice Home warranty went smooth. The sales rep Kyle we felt gave a good price. So this phase of us becoming a customer I rate a high 9.(I never rate a 10). The policy doesn't take affect for 30 days so can't rate on company performance.

The representative I spoke with was Jessie….He was so pleasant to talk with. I will recommend my friends and family to call Choice Home Warranty if they are thinking about coverage for their appliances…I really hope I will be pleased with the decision I’ve made today…Jessie is truly an asset to Choice Home Warranty…

I just got off the phone with this lovely young lady. I don't remember if her name was Dre or Trey and I feel so bad I should have asked for a spelling but she was magnificent. That's why I keep renewing and renewing with Choice Home Warranty no matter what. I certainly appreciate the amazing customer service.

Charles was very helpful. I have the Total Plan beginning in 30 days. He explained detail about the questions I was asking him about the coverage of the systems. I was very much interested in the Air Condition and Heating systems and what it entails. What was offered with plumbing system? Thanks you.

Leo was extremely friendly, helpful, and made sure I received the best rate. The process was extremely easy and I had the contract in my inbox within minutes of calling. I hope I won't have to use my home warranty, but I have peace of mind should any issues arise. Thank you!

Exceptional customer service so far. My initial call Rob ** made me feel like he wanted my business. And was able to match my brother-in-law's price for the service. I am still waiting on email to reference my brother in law's contract # to get him his month for free.

I find it totally unacceptable in this day and time and with the technology available that I have to wait 25 days to receive my ecard from Lowe's in order to replace my washer. I asked if I could be sent a check instead which would have provided me the opportunity to buy my machine but was told that was not an option at this point and that I would have to take a lesser amount. Very disappointed in this process.

I just moved into a home and got stuck with this company. The washing machine was not working when we moved in. The technician "Jerry" came out and said that the order was for a dishwasher and not the washing machine. But he did look at the washing machine and let us know it needed a part to be ordered. The next day the technician called to say that this company would not allow him to forward the claim due to it being under the wrong appliance. I called to speak with a representative from CHW who said since it was their mix up they would fix it. The next day the technician "Jerry" called again to tell me they still would not let him further the claim. I called again and spoke with "Shay" who told me she would NOT allow me to speak to a manager or supervisor and that she could fix my issue. I asked her over 10 times and she would NOT transfer me to a supervisor.

Forever Plumbing did a good job on my plumbing repair. They did clean work and knew exactly what to do. They completed work quickly and were very pleasant. They removed the old parts. They were very pleasant. They called ahead before coming so I knew it would be them at the door. This was a husband and wife team. I saved their card to use again if necessary. My first Choice service and I was pleased.

My experiences have not been good at all. I find it takes too long to get services when needed, I waited almost two weeks to get a commode fixed that took 20 minutes. I was led to believe the warranty covered more cost than it does. I have seriously considered canceling this service and calling the people I have encouraged to take advantage of the service. I keep hoping I will get a service experience that will change my mind but so far that has not happened.

It was a quick replacement of locked up garbage disposal. Choice Warranty handled claim very quickly and plumbing company was very reliable. San Antonio plumbing company handled replacing garbage disposal after getting the approval from choice warranty to continue with replacement. It was a in and out job.

Event occurred on the weekend but got no response until Monday and the first available appointment wasn’t until Tuesday. The technicians from Optimum that provided the repair were exceptional. They were friendly, efficient and timely. I would have preferred a quicker response given the air temperatures this time of year.

My washer broke on Sunday morning. I filed my claim on Sunday afternoon, and by Sunday evening I already had a service appointment notification. My washer was completely fixed by Tuesday afternoon. So fast and easy - I could not be a more satisfied customer. Thank you Choice Home Warranty for excellent service and ease of use. I will definitely recommend Choice Home Warranty to my friends and family.

The plumbers were great and very nice. They called ahead and let me know eta and were on time. I was happy they were local as well. I will recommend them in the future. It turned out to be an easy fix for someone knowledgeable. Thank you so much for helping.

The technician who came to my house was very professional, and he fixed my house’s dryer very quickly. He was on time, and fixed the problem at the same day. I am very happy with his work and the dryer is working fine now. Thank you so much for your great work!

On Sunday I reported our dishwasher was leaking when emptying water. CHW has not assigned a technician to visit and verify the problem. The only thing from CHW is “we are trying and working tirelessly” **. I paid over $1700 for this Appliance Coverage and received nothing in return when requesting a simple dishwasher assistance. I am considering contacting the Va IG with this item.

The technician was just fine. It is Choice that I have a problem with. I had a leak and you put no priority on the service. I could not get a hold of C.S. I plan to drop the service and go with another provider. I have had several requests and no follow-through. I have gone ahead and fixed problems on my own. Unreliable is the best word to describe Choice.

I was given a deal with my contacts that allow me to save better than my current plan. I feel that this agreement needs to be shared with the community and I'm going to make sure my experience will be shared. Their fees are flexible and that was what made me transfer over.

I would refer people to your prompt reliable service. I appreciate the honest and complete explanation of the service representatives. Notifications of expected arrival time is very helpful. The rapid, quick response to come out when my air conditioner quit working was essential, because of the extreme heat. Thank you for excellent service!

Greg ** is a great salesman! Not pushy and did give me a great deal. Friendly, professional. Appeared to know about the area where I lived which gave it a more personal touch. All materials were emailed immediately just as he said they would be. One of the reasons I went with your company is because I researched, and your company came up as #1in this field. Am hoping the research and Greg's salesmanship prove true. I think it will!

My service technician was very professional. I would have him anytime I had an appliance problem. The service technician was on time. The service technician introduced himself before he entered my home. My service technician was also a very pleasant person to have a conversation with. I would truly recommend him.

You take a long time to assign a contractor. I had to wait for 3rd contractor before it was fixed. It took over a month and half. And it was in the middle of the summer. The contractors were all very could. I hope this will not happen again. You need to improve.

The technician did fine, but he just took pictures of the problem. No work has been done yet for the issue to repair the damage. This was only an assessment, but once the service is done then I can give an actual experience response. I need to know when they are returning to fix it.

We have had several appliances break within a short period of time. Every tech assigned to fix the problem arrived on time and was friendly. When a part was needed it came in just a short time and there was no additional service charge. When sending a service request, Choice Home Warranty contacted us almost immediately. We’ve been very pleased with this company.

Eli is a great salesman, he went over all the plans with me and wife in detail and why we were better served by the VIP plan even though is a lot out of pocket at first. Eli did a good job conversing us of the best choice. Your total plan coverage seems to cover most everything.

Still blindly walking through this process. Thinking I enrolled with full coverage. Guess I need to read the policy again to make a list of all repairs not covered. Paying $85 each time to get repair quotes isn't what I expected.

My AC was making a horrific noise just as we were starting the long "Labor Day Weekend." I was afraid that it would stop working at some point and that it would be a long time without air! Thankfully I was very relieved that it continued to work regardless the continued loud noise! I contacted Choice as soon as Tuesday morning rolled around and I was quickly notified that somebody would come over to take care of the problem. When the technician came he told me what the issue was and that he had to contact Choice because it was an expensive repair. I must say that I was nervous but was very relieved that they cover the repair! My AC unit is working quietly again! I'm glad I have Choice Home Warranty! They took care of the problem!