Choice Home Warranty Reviews

My compressor went out and was going bad. And I put a claim in on Choice Home Warranty. They did not get back to me. I called. And they said they were looking for someone. I finally had to use somebody else. I called Choice. They gave me back half my money, but that was not the point. They should have helped to pay for my air conditioner.

Filing a claim was easy. CHW provided frequent email and texting updates of what to expect. Serviceman was extremely knowledgeable and helpful. Needed parts were approved and shipped to my home in a timely manner. Awaiting return of technician to complete the repair. A flawless experience. Well worth the peace of mind in selecting this warranty company.

She was so delightful and kind. She explained everything and also gave me the account number. I would deal with her again. I wish I knew her name but I don’t remember it unfortunately. Great employee for your company in my opinion. Well I suppose I could ramble on about nothing but that isn’t me. So take it for what it is worth,.

Choice touts "fix it or we give you a new one". BEWARE!!! Our freezer died and within an hour of the technician's 1st visit.. We got an email saying that our freezer was going to be replaced. They offered me Lowe's gift cards, so that we could pick the replacement unit that we wanted. They later agreed to send us a check; that was fine. The issue was that their settlement offer was only 50% (sale price) of a "similar capacity, similar features unit." The offer was not even enough to purchase a unit that was 13 cubic feet capacity vs. the 20 cubic feet capacity of our former unit. After talking with two different case managers, Choice refused to up their original offer, claiming that they only reimburse for their cost. This experience was a "wake-up call" for us. We have been a Choice customer for 4 years and are very dissatisfied in how we were treated.

The $250 allowance toward a new unit covered less than 25% of the cost of replacement with a comparable unit. The technician did a good job determining that the unit needed a new motor. Otherwise, I hope I did the right thing signing up for 4 years, which is a long time for a home warranty.

Shawn answered my call. He did a great job of setting up a new policy (my 2nd one) for me. He listened to me and was very respectful and efficient with his effort to explain the terms and costs for this new policy. I do recommend Choice Home Warranty to my friends and those in my circle of influence.

Choice Home Warranty and the repairman they sent out were both so helpful and supportive in getting things fixed! Great experience! Highly recommend! The customer service team was prompt and took great care of us and our needs and the repairman was quick, helpful, and so knowledgeable! Thank you Choice Home Warranty for being so reliable and so helpful!

Easy to file a claim online and a fast response and appointment scheduled within one day. Contacted by technician to confirm appointment. Technician called to let me know what time he would be arriving and was able on time. Diagnosed the problem and explained it to me. He was polite and courteous and orderly. Excellent service. Thank you.

I had a dripping sound coming from my baseboard in my kitchen, Joe from Perfection Plumbing was very professional, and courteous, I was surprised that his company responded so fast and came over the next day. This is why I rarely write anything but I did want to give a shout out to this company.

We're felt that the offer of $246 to replace our dishwasher was unacceptable and Choice was not willing to consider our thoughts. True cost of replacement was $728. Don't know where Choice thought we could get a replacement for $246??? Was disappointed in their response and was told we could maybe find a cheap dishwasher in the dent and bent section at Best Buy.

I have been fighting with Choice since April over the status of my microwave. Finally in July I gave up due to us travelling so much for our work. They closed the case. It was reopened, a tech came out on 9/1. Looked at it and stated it needed to be replaced. The tech was great. It's Choice I have a problem with. The microwave is an older model and the plastic cracked around the glass and the glass fell out. I taped it back in and have been using it but the tape is getting old also. Choice denied the claim because it wasn't normal wear and tear. I'm appealing. I have paid my monthly pmts for over a year plus $85 to the tech. I will not be having Choice as my warrant company after this.

First off your phone system is extremely hard to navigate and once I finally got a hold of someone to talk to their English was poor. Their understanding didn’t exist. Couldn’t comprehend what I was trying to say. My experience with your company on this last call made me think about canceling my account and going to another company. I’m sure you’re not gonna change anything just because I’m complaining. I’m just letting you know if it happens again, I’m done.

My toilet has been running for several days! I filed a claim with Choice and they had someone out! DeLords fixed my toilet problem! The service from Choice was excellent and the service from DeLords was superb!! Very professional!! I’m very pleased with my all-around services from Choice and from the Plumber! Thank you!!

I was pressured and bullied into a contract by Tracy My credit card was charged without my approval!! I have tried contacting Choice to cancel and refund my credit card but there is no email or contact info! This company is a scam!! Choice Home Warranty doesn’t even exist in CA This company has been sued and has a D- rating with the BBB.

To get a repair they come out look at it then have to ask permission to Choice to get it fixed that takes a few days then IF it is approved wait for the parts and then reschedule the technician. That can take weeks before your appliance is fixed. Need to do a complete check on the company Choice is sending out most are subpar and don't really know what they are doing with your appliance. Make sure they are certified with your type of appliance.

I didn't like describing my problem to a recording, of course it wasn't right. Had to call Choice 3 times while tech was here trying to get work order right. The people I talked with were hard to understand but friendly. The company you sent was great, don't know how many times they called. Nothing is ever easy.

We had a plumbing issue and Choice Home Warranty did a great job by scheduling a 3rd party company “AK Home Appliance” into work. The guy was very kind & knowledgeable in overall handling of the issue. He found the issue and recommended to replace the part as it was broken and did that within no time.

2:30 am A/C quit, called right away and created claim. Had tech out that morning and it was fixed within 2 hours. Good thing because family was coming in from out of town. Contractor was very knowledgeable and professional and fixed it quickly. Thank you Choice Home Warranty for the quick efficient help!

When I submitted my problem, it was picked up by a repair person within 20 minutes, which I like. It did take a day and a half to get service, but that's okay. However, only one spring was covered under the warranty. I had to pay for the second spring, so they matched and lasted the same amount of time. (It would not be good to replace only one spring.)

The wife was doing a load and started smelling something was burning. I tried to figure out what I would do. And I realized I got a home warranty system now. So, I called Choice Home Warranty and submitted a claim. They had a guy out within three days. He looked at it. At the same time, I submitted one for the dryer. They opted to replace the washer and repair the dryer. It went through quickly.

Thanks for the speedy decision on my leaking water heater. The service company was very prompt arriving to make an assessment, and on time. He relayed his observation to Choice before leaving my abode. Thanks again for the prompt service/replacement of my water heating system. I'm told it will be replaced on Tuesday or Wednesday due to Labor Day weekend.

CHW is great. They handled the claim within 1 day. All went to my satisfaction. The tech was very nice and knowledgeable, and worked quickly.. Would recommend and do to all I talk to. CHW is one outfit that does what they say they will. I can't say enough to praise CHW. They are a very good company. CHW does it right. They saved me and my wife about 12,000 dollars

Your Sales personnel was super friendly and knowledgeable. They reviewed my needs and give me the best price for my needs. He gave me alternatives to get to the best rate. I look forward to using Choice Warranty to protect my home any future breakdowns that may happen in the future.

Our experience with Choice Home Warranty has been excellent. They have acted in a timely manner when we have put in a claim. We have put in three claims. One electrical and two plumbing-related. We plan on purchasing again when our current warranty expires. If looking for a home warranty consider Choice.

Total ** that claim was denied. Had unit serviced in July. Electric fan motor quit working on a 2014 unit. Nothing to do with any service issue just old age. Very unhappy and will go legal with my claim. See you in court. Now I believe the bad reviews you get.

Dudes. No matter how great the options are, I really hate being high pressured to sign up for multiple years. I hope you're good to get me to stay for ONE year. If you guys are great then, then after my loyalty is earned, maybe I'll sign up for more than a year. If service was as good as salesmen, many more people would keep their home warranties so here's to hoping.

Professional and caring about the quality of his work and explained in detail about the leak. Recommended contacting Choice if anything happened within the next 30 days. I feel that he was very helpful in making sure that it was done properly. Choice is a good company to have a home warranty with.

Choice was very thorough in explaining coverage options. In addition, the representative listened to me and provided me with several plan pricing options to ensure I received the best offer for the services. I now have full coverage for over three years for my home appliances and related items with pricing that is locked in.

Robert came out to repair my dishwasher that had a broken top rack. He ordered the part, that would come to my house via mail and he made an appt. on Sept. 6 to come back and replace the part. Robert was here once before to repair my microwave oven and I was totally pleased with the results at that time.

We're looking at the need of a home warranty policy for our home. Your total plan covers all our concerns at this time. We are a tree farm and have a septic system and underground pool. After talking to Brayen **, he explained your services completely. He offered the discounts for longer term policy, but at this time the monthly rate was great.

Upstairs Air Conditioner was not working properly or not at all. Armando arrived on time, I was notified when he was on his way and when he would arrive. He described the situation in detail and was very careful while moving through our home. Happy, happy, happy,

The contractor they sent out was very kind and courteous. He quickly figured out what was causing the problem. He with him all the tools needed to do the job. He explained what was causing the problem and how he was going to fix it. I'm very happy with this contractor. He understood his trade and applied it very well to my problem.

Rep was very courteous and respectful of my need for home warranty. I was grateful for him going over the policy and pricing so I would know what to expect. Due to the professionalism I will refer any friend in need. I was referred by my daughter and I’m grateful.

I submitted claim last night waiting for service technician to respond. Was easy to submit a claim online. Nice to know I will only have to pay a small fee instead what it will cost for the total repair. It is easy to back online and check the status of your claim. Web page is easy to use and navigate.

CHW is only for non-emergency appliance failure as they really take long time to find any in-network technicians. For most of the emergency issues, they give a reimbursement options where you go and find a tech who is willing to give all the paper works (they have stringent conditions to approve your reimbursement) for you to file reimbursement. Anyone who has filed insurance reimbursement knows the ordeal. For me it's better to pay 100 dollar more directly to any tech who is willing to come immediately than to wait for weeks to get the work done via in-network (especially for high value repair work) tech. I absolutely hate doing reimbursement paperwork (which is usually denied in my exp) in the midst of rising temp. Many out-of-network tech do work with home warranty but they charge extra for filing paper works and in the end it seems that you don't save any money at all going through insurance but also get a lot of heartburn.

Had a couple glitches at first getting contract but called Daniel and he corrected the problem right away. I do not like the fact that I had to pay before actually seeing the contract. I was very nervous I was being scammed. $2400 is a lot of upfront money before seeing the contract. Now I hope everything goes as I was told it would if something breaks.

Clean and efficient. Replaced a disposal, and Luke was on time and finished the project quickly and cleaned up the area like he wasn’t even here. I would recommend his company to do any appliance repair. I made one phone call and everything was taken care of.

Wastewater Solutions did an amazing job. He was thorough and quick and knew what he was doing. I would highly recommend them. I would also recommend Choice Home Warranty to all of my friends and family. They are worth the money and quick to find someone to do the repairs.

Worst customer service. They won’t talk to you on the phone on how to resolve any problem. They direct you to email or app and then it is a totally generic automated response. I put claim in about plumbing issue- it was roots in line so had to pay myself. Put another claim about dishwasher- took so long and they sent a message saying I could get my own tech and they reimburse. I did that before reading every word and long story short, I never got reimbursed. I did try to communicate with them about the process and how to do it but could never get a person or great information. Then it took so long they said it was past the allowable time. Another current air conditioning claim- I refuse to call my own tech d/t my last experience.

The technician that came out was awesome and very knowledgeable. Stove was not able to be fixed need replaced. 30 days to wait for an e-gift card is unacceptable. The amount given was not enough to cover the cheapest stove at Lowe’s. Customer service was not understanding of this at all.

I am very disappointed that my claim was denied. Saying my unit was not in good working order. It was cooling my house yesterday before the technicians arrived. If you don't honor this small claim, you won't honor a large one. Why do I need this warranty if claims are not honored?

First order did not executed properly, the tech did not show on time given and then he told he lost the work order. In scorching heat the tenant had wait for more than a week. Placed order second time, again the tech did not show on time allotted. The tech showed up the next day.

Water heater started leaking & hot water line broke so my son & I had to take it out of the house because water was going all over the walls shooting into the kitchen. You would have had to replace walls & floors if we had not gotten it out of the house. All of this happen before we could go under the house to cut the water off. I DID NOT HAVE ANY WATER IN THE HOUSE FROM SUNDAY UNTIL I HAD A NEW WATER HEATER INSTALLED AT MY COST.

Once the plumber came out they were professional and thorough. Uniformed and took care of the problem and cleaned the drain lines. It did take several days for the company to get the notice. They responded quickly. We were disappointed that it took so long to get the response. We came to Choice after over 8 years with another company that went through several names over the years. This is the First time we have used Choice.

The technician was terrific. Polite, competent. Knew his stuff, fixed the problem quickly. It only gets 3 stars because I had to wait 4 days for a serviceman to come, in 98 degree temperature. Also, until that day, they gave me a window of 8 - 5 which meant I had to cancel a full day of work and coordinating with my HOA to get access to the cooling units was also very difficult, and there was no phone # to reach the company. The agent at Choice was helpful but couldn’t do anything to expedite.

I just called Choice Home Warranty with my third request for service. The first two times ended in very excellent results and I'm sure this one will have the same outcome. This company is rated the top in home warranty services. In my opinion the rating is well deserved. They can't be beat.

My first experience was great. My toilet was clogged. Every time we needed to use the bathroom, we needed to take a bucket to pour water in the toilet, because it was clogged. Mique, the service technician you sent cleared up the problem quickly. I am very pleased and will recommend it to my family.

I did not get the email saying the workers were coming and I thought I would be out. The workers came, put in a new thermostat and we’re good to go. The messaging system needs to improve. See, there’s the problem. There was no way I could tell them all I needed was a thermostat!

Our electric double oven was not working, the technician came, made the assessments, and later discover that the parts are no longer available. The technician came back again, did the same thing and send his findings and his recommendation and within 10 minutes he got the reply from Choice Warranty that they will be offering the replacement for the oven. And, I got an email after about 15 minutes that Choice Warranty is will to give me a Lowe's gift card for the amount $667.00. I sincerely appreciate the technician's work, he was very professional and the customer support staff. Many thanks, "KEEP UP the GOOOOOOOD WORK".

The internal part was the issue. The tech turned off the circuit breaker and disassembled the front of the dishwasher. He found a bad thermostat was the issue. It took him less than 30 minutes to assess the problem and repair it. He was very knowledgeable about the brand and had the required tools and test equipment to perform the job. He was courteous and on time.

I am very pleased with the response I got from CHW for my claims. I started my AC not working repair claim on a Friday at 2:30 PM. Choice had a Ac Tech at 8:00 AM Monday morning. He identified the problem to a defective disconnect box which needed to be replaced by an electrician. CHW opened a new claim and after lots of effort had a technician Wednesday morning who replaced the disconnect box. AC is working now. Still makes strange noise, CHW reopened the first claim and a technician is scheduled. Based on my experience so far I am sure my problems will be taken care of. I am very pleased and have sent one of friends to CHW. I am sure I will be referring more of my friends to CHW.

Jason from Synergy came out to check the AC. He was knowledgeable, communicative and very nice. He fixed a leak, added freon. He gave me advice on the best filter to use and how to better use the thermostat. I absolutely recommend him. Very happy that CHOICE had him as a technician.

Our 20 year old air conditioner was leaking outdated Freon and needed to be replaced. Choice Home Warranty worked with us to help us accomplish this huge task.. We were able to replace both units at a fraction of out of pocket expense (especially for senior citizens). I highly recommend this company!

Very easy to get an repair man out to my house. The company (Pro Price heating and AC) they selected for my repair was on time and did a great job. Choice Home Warranty OK the repairs on the spot, so there was no more down time. Choice Home Warranty was a breeze to work with. I have had other Warranty companies and Choice Warranty is by far the BEST IN LAS VEGAS NV!!

My washing machine was making a horrible sound and stopped rinsing the water. I filled out the online claim form and had an appointment the next day. The repair person was professional and polite. Quickly diagnosed the issue and communicated with CHW. Their response for options was quick this time. Very pleased with this experience.

As a customer Choice Home Warranty was easy to work with, and pricing is reasonable, service fee is hard to beat by anyone else. I wish they had incentive for yearly AC\heat maintenance or other handyman needs. Best wishes for anyone using them.

Our AC unit stopped working after the Texas heat wave. I called my home insurance company and it's good that I am my AC unit is covered. Fixed AC unit in a timely manner. The Technician was very professional. The CHW personnel was so helpful. I am satisfied with the services and I highly recommend this company.

My garage door didn't open or close recently and I requested repair service to Choice Home Warranty through online. The technician came right away and sent the estimate and it was approved in a couple of days. The technician replaced the entire garage door opener. It costed at $640. I am very glad that I have Choice home warranty.

Yes agent was nice and took care of my claim very quickly. I was told I would have someone out within 24 hours. This is very important issue because without a septic system I have no way of doing anything in my home and told me my portion that was to be paid at the time of the service. This is my second claim and have been delighted with this plan.

Except for the wait, he was very good. His schedule was changed during the day so we got pushed back. He was pleasant and efficient. He Got the job done in record time and the washing machine has been quiet all night.

Technician Appliances Repair Company of Florida replaced drum belt this morning. I may be a little old fashion but am disappointed when technicians are not friendly. He didn’t introduce himself or even greet me. Just walked up and asked what the problem was. He fixed it and told me the charges. I think he was in a hurry to get his jobs done since he had someone waiting for him in the car. Overall my dryer is now turning so I am happy with the work done.

I am glad that I made a great choice by considering CHOICE Home Warranty for my home. The price is very reasonable and the service is great. Awesome Customer Service as well. Moreover their Repair Contractors are very knowledgeable and professional. I referred CHOICE to couple of my friends who also signed up with CHOICE and are very happy.

A Great technician sent to home from Sears Appliance. A Quick decision was made to replace machine and an offered amount to buy new one. A Professional claims agent from Choice was helpful. I was Disappointed that the amount offered was based on wholesale value and would not replace the washing machine. The Check will arrive in up to 30 days.

A professional electrician checked to see if I was available to move my service up to ensure I would not be without light in my bathroom, therefore my claim was completed on the same day as my request. This Electrician get an A+ for coming in a timely manner and fixing my light after finding the issue.

The technician was prompt and courteous, he assessed the issue, diagnosed the problem immediately, he explained the situation thoroughly and provided alternatives; he submitted his findings for review, unfortunately our washer was not able to be fixed and so we were offered a decent payment for a new unit, the whole process was quick and simple. We truly appreciate the service and the professionalism.

I was looking for a new home warranty program and found Choice. It has what I need at a good price. I was unhappy with my previous home warranty program through Select Home Warranty because they did not offer what I was looking for. I needed an option for septic tank repair/maintenance and Select Home Warranty did not offer this.

My job was done satisfactorily but now after a day I need him to come back. There was only a problem how to turn on my water heater but now it looks like I would need him to drain water also. I am going to contact the company to send him back again.

So far so good. Response time is well within my expectation level and I am pleased with the service professionals that have been sent to my home. This is so far, a service/insurance program I can recommend. I’m not sure about the conditions of repair vs purchase of new units but so far with my experience it is a fair program.

When CHW could not find a technician to do my repairs after a number of weeks, I opted to find my own technician and opted for the reimbursement option. When the technician arrived and analyzed the problem, he tried to contact CHW on numerous occasions with no response. I could no longer have the technician wait and had him proceed with the repairs. CHW would not reimburse me for my share of the cost because they did not receive the Analysis from the technician. I then canceled my contract with CHW.

My garage motor stopped working and within a week a technician arrived one day ahead of scheduled appointment. The technician was very friendly and knowledgeable and repaired it very fast. He also checked the entire motor and alerted me something else could break. He contacted Choice Warranty for approval. He waited for an hour but unfortunately Choice has not answered.

There was a problem with the plumbing in the toilet tank. When I called there was a delay in getting a plumber but when I got a phone number it was easy to set up a time for service. The technician easily solved the problem by replacing a part and it has been working well since then.

I worry not since I enrolled with Choice Home Warranty. Since day one they patiently explained about the warranty. I’ve had to call them twice and both times they’ve been very helpful and very patient with me. They ask for my concerns and don’t get annoyed with my many questions. They’re quick to send me help.

Very helpful and informative. Joseph ** helped with the details of the policy and provided me all required support to get me covered. He proactively provide me a best available deal. I will recommend to my friends. The coverage details meets my expectations, hopefully service also will be as great.

I had a leaking toilet that doesn’t use a flapper, so I wasn’t sure how to fix it myself. The two plumbers that arrived were polite and professional, made the repair in about 15 minutes. The only negative to the experience was the scheduling. I had three different appointments, and it took about two weeks for them to get me scheduled.

Surprised my garage door was not covered by Choice at ** and not sure if the company sent over Doors in Motion was working against my interest. I just wanted my garage door to be working fixing the issues with the door closing. The technician was at my house this morning.

My biggest problem is being forced to use the computer or phone to get things processed. Please consider people who are elderly or have limitations offering them other alternatives. I lost money because I could not follow the reimbursement procedure online. I shouldn’t lose money, that’s why I have the service. I’m an 80 year old woman with Parkinson’s disease who has been using your service for over 15 years

This was my first time using my warranty and at first I was very skeptical because I had called in to submit my claim and wasn't called back until the next day. Once I spoke to someone they got the ball rolling. The company that was sent out was knowledgeable and fixed the problem quickly.

This is the first time I have used our home warranty and the process was great. Easy to make the claim, follow up from service provider was great. Technician was thorough and competent. Parts have been ordered and I am confident that the problem will be resolved upon the next visit.

Works beautifully now. But had to pay for a whole new unit for the door to operate correctly, so I wasn't expecting that so that's the only reason for four stars instead of five. Our Service person was cool and very efficient and gave some additional advice on the door care. I appreciated that very much since I didn't know anything about taking care of one properly. He was punctual and came several hours earlier. Fortunately my son was able to meet him here until I got off of work.

You're paying less for the appliance than Lowe's price. With Tech visit, installation and removal We're paying $365.00. We could have done this without insurance. American Home Insurance replaced my washer, delivery, and installation for $85.00. I'm sorry I left them for Choice. They would have been worth the price increase. Unfortunately we have you for 5 years. Will not be renewing at end of contract.

I’ve had CHW for about 8 years now. And to be completely honest. They are just OK as long as you don’t need anything serious to claim (IE- AC/HEATING UNIT go out). I’ve had some small things like Garbage Disposal go out, Water Heater Circuit Board Burned Out and they have had someone out within a couple of hours. I signed a 6 years contract (1 year free) with them back 2019 for 1800.00. But God forbid your AC Unit goes out (like mine did on 8/27/23 and it take 1 /3 days to get someone to pick up my claim and I have to sit in a 87 degree out and burn up and for CHW to not be in any hurry). Let alone them not authorize me to be able to get out and find a company to fix it and then reimburse me. So again, look other places before you go with this company.

The company Johnnie air conditioning that came out for my unit did a excellent job. The technician was able to find the problem in 10 min. He fix it in 20 min. After going to 2 day in the summer without air my house was getting quite hot so I was happy not to have to go a week like that.

I set up my claim online on Monday night and they had someone to check it out and repair on Wednesday morning. Caleb the technician was very efficient and super friendly with an extremely positive attitude. I set up my claim online on Monday night and they had someone to check it out and repair on Wednesday morning. Caleb the technician was very efficient and super friendly with an extremely positive attitude.

Both of my experiences have not been good. Took two weeks to get a leak fixed and this last time they could not get a garage door company to come out and replace the opener that broke no. I will not be renewing with Choice. Too long to get service.

I had several calls before with them, including ceiling lights and fan. Recently we had a toilet plumbing issue, the technician came in a reasonable time and got the problem fixed. I'm happy with the services so far that Choice provided. Their system is also easy to use, will recommend this company.

Claims have been handled efficiently. Every time I have contacted Choice, they have been very professional and efficient. Technicians assigned have performed very well especially R&B heating and cooling! I am very pleased at this point with Choice. I am not sure about information that has been provided by some of the technicians about claim denials by Choice? I have not experienced this at this point.

Phone representative spoke at length with me to answer all my questions. He explained everything in detail. I now feel reassured that I don’t have to worry about the time, effort, and cost of repairing or replacing any appliance or system in my home, no matter how old it is

Although the technician from Expert Appliance Repair did a great job evaluating the issues and explaining the resolutions, communicating with his company was nearly impossible. I had to change the appointment I was assigned due to a conflict, and their voice mailbox was full. They texted me, and I responded, but they took several days to get back to me, and never really gave me a response. I kept getting conflicting e-mails from Choice about the appointment time, so the whole experience of getting an appropriate appointment time was frustrating, to say the least.

My AC stopped cooling on a Saturday. Sunday AM I sent an ONLINE request for repairs. Monday mid-morning I received a message that tech will be arriving on Tuesday between 7 and 11 AM. He arrived on Tue around 9 AM. He was professional, courteous and knowledgeable. This was my first experience with Choice Home Warranty since I enrolled with them a few months ago. I am very pleased.

Water company warned me that I was leaking a massive amount of water but I couldn't find the leak. Contractor spent about two hours checking and crawling under house. He finally found a hole in the pipe on the outside spigot that was shooting a small line of water out about three feet behind one of the bushes.

I was a little disappointed it took almost 4 days to get a tech to fix our AC. It was very hot in our room. Once the technician from 72 degrees arrived, he quickly fixed our unit. Took the technician less than 30 minutes to diagnose and fix our unit.

Tech called, verified still needed service, gave a time frame when he would be arriving. When he arrived was very professional, courteous. Asked clarifying questions and started diagnostics. Upon arrival of the outside unit, started reviewing and testing. Found the issue, verified he had the part, once changed, verified that was the only issue before restarting system. Reviewed with me multiple times how long it should take to get the house back to normal temperatures. Would definitely recommend.

Prompt arrival. Completed job. For an additional fee replaced additional light bulbs. Would use again. When I offered to pay workman he said do it online for visit payment, but did take check for additional fee to replace other two light bulbs. Tried to pay and was not able. I am waiting for invoice.

Once the technician showed up he was professional, prompt and timely, completing the job quickly. Waiting for the appointment was the only thing that was a little disappointing since it was a refrigerator. We were very pleased with Mike and how quickly he completed the job, very personable and very prompt.

We had a problem with the first serviceman that came, he wouldn't work on our oven bc he couldn't read the serial number. The 2nd guy was very knowledgeable and he ordered the part, so I'm waiting for them to get it in. I could update you when they finished the job.

Your agent was very courteous, knowledgeable, and friendly. I reviewed my current policy with another company and had him compare the advantages and service with Choice Home Warranty. I was impressed with the 24/7 service, 6 year advanced payment advantage, and the overall service and advantages. Price and 18 years in the business were great benefits.

The call to Choice Home answered by Debbie was good. Very professional. She has great customer service! But the day has gone by and no service tech has been set up yet! CHW wants me a 68 year old to find a technician and do an reimbursement!!! I have always had a home warranty plan and I have never heard of such from CHW!! I switched to CHW from American Home Shield because they had increased the monthly payment and the service fee. After switching the first time I used CHW the prices were the same AHS. They did not honor the prices I was quoted over the phone! And did not cover the issue I was having with my garage door. And now I have no hot water and the water heater is leaking water. It needs to be replaced I'm sure and they cannot find a company to come out and I have paid monthly and now I have no water heater and a long holiday weekend coming up!

I have not used any of the Services, yet, but the sign-up process was quick and easy. I received a quote online, but called the 800 number to complete the sign-up process. I'm glad I did because Maurice gave me a better discount and answered my questions. He also advised that any Home Warranty company claiming to cover Solar Panels/Batteries attached to the roof were likely not legitimate due to the solar companies having this coverage in their Warranties. I do wish smaller home electronics coverage was an option, but am happy with what is covered under the Premium policy.

Seth ** was excellent going over my options. He was very helpful. I upgraded my cover so I could save money and be better off. Also brought coverage for my sister Brenda ** in Paragould, AR. We id your Service once and was very happy and satisfied. The tech was very qualified, professional, nice, and courteous.

CHW was quick to respond and book an appointment. The tech from Premium Heating and Air came out within the window of time he was suppose to. He was quick to diagnose the issue which was a stuck relay which we exercised the relay. I was under the impression that if it got stuck, that is would do it again and thought that it should have been replace, which it wasn't. This is the 1st time that relay failed. That means that if it does fail again, I will have to pay the deductible again, which I don't think is fair.

The individual with whom I spoke was very patient and knowledgeable. It was a pleasure to speak with your representative. I hope not to have to avail myself of any repairs but I am confident after speaking with your rep that all will be taken care of properly. Thank you for your kindness.

Filed a claim for a broken a/c and I got a call within an hour with an appointment for tomorrow. Thank you CHW. Here in Florida can not live without a/c especially seniors. Had another home warranty company in the past but switched to CHW because they do come through as promised. Thank you

Called and spoke with Gregory, very friendly and explained everything to me and my wife. We are seniors, need the feeling of safety having our town home covered for anything that could go wrong with our home. The cost of everything is so high and seem to continue to rise, we needed the sense of actually saving money by getting the coverage. Thanks to Gregory for his expertise.

It's been a very positive experience. I purchased a six year warranty when I bought my house and I've had my warranty for 1 year now. I am so glad I got it. I've used it for my washer, dryer and stove. I do have to wait a little longer for service, than if I called someone myself but that is a small thing compared to how much I have saved and I am very happy with the service I receive by both the technicians and their customer service.

It has been unbelievably hard to get anything repaired. Some of the technicians that you have sent to my home, were incompetent and I asked them not to come back. You emailed me and asked if I could not find another vendor in my area, and asked me to send an estimate, then get it repaired, and you would reimburse me. I had it repaired, then had the Vendor send you an email indicating what was done and the cost, I also sent you the same information. That was six or eight months ago, and I have never been paid. Now I am having furnace problems, and you have once again found a reason to deny my claim. I have also never been able to speak to a supervisor or manager, no matter how many times I have tried. Up to this point dealing with Choice home warranty has been a colossal failure. In good conscience I could never recommend Choice home warranty.

You could have at least given me a call when you decided not to cover the compressor. I waited a week to get an answer then I had to call myself to find out. Is it in fine print that if a part is out of warranty you will not replace it?? Would like to see a reply. This is the second time I have used this policy. I am out $130 to get stiffed twice!!!!

I was currently with a different home warranty, and the price kept going up. I decided to give Choice Home Warranty a call, and their prices are great, it was quick and hassle free. The Representative was very Professional and informative. My questions were all answered without hesitation. Thank you.

I have signed up with Choice Home Warranty due to Simon and the number of repair resources available, 24/7 service capability with same day attention, and actual repair on the first call. The pricing and service call fee made switching attractive. I look forward to working with your team in the future.

Jeremy Yong is awesome technician! He came in time. He fixed DW very quick. Very easy to contact him. Responsible for texts and calls. Very good quality work. Thank you very much for your assistance and service. We love to have Jeremy as our technician.

I filed a claim online which was immediately acknowledged. An appointment was made by a repair company via email very quickly. The technician called prior to the appointment to establish an approximate appointment time. He was prompt and went to work immediately. He determined and fixed the problem very quickly. He was very professional and very neat. I would be happy to use this repair company again.

Due to lack of follow up on my part it took a year to get action on my claim for my inoperative freezer. But when I renewed the claim Choice was quick to get another technician to look at it and authorized generous replacement funds. I also filed a claim that same day for my AC not cooling and opted to use the reimbursement program to call a technician of my my choice. CHW was very accommodating and is reimbursing the cost of repairs less the service fee.

Originally the AC was fixed but then it froze over. Tech had to come back again. He indicated he would be at our house at 11 am. He didn't arrive until 1:30 pm. He fixed it...at least for now. I do not recommend using this company. They also were not very friendly.

Was offered a “senior discount”. We decided not to do the “discount”. By the time the salesperson was finishing up with his offer, I was becoming annoyed. Not interested once should have been enough, four times is excessive. So we are new customers, and our first experience with your company is being annoyed by an over zealous salesperson. We hope this is not a sign of things to come.

The salesperson was extremely informed. Gave me immediate answers and did not put me on hold. He understood my concerns about cost and addressed them. He told me about promotions and a GREAT senior plan. Starts in 30 days, hoping it works as good as it sold. Sister and aunt are both signing up.

Owner of several properties had two bad experiences with CHOICE HOME WARRANTY. Company has a very well train people to discuss and disapprove any of the open claims reading the small letters and not considering customer seniority (since 2018 and warranty until 2025). Claim #1: Replacement of a A/C unit. By blackmailing I paid @1,000.00 to CHOICE and @900.00 to the technician in order to approve the replacement. CHOICE deny to send me the receipt for accounting purpose. Claim #2: CHOICE did not approve one capacitor ($25) and one connector ($35) due to wear and tear because the A/C was not inoperative.

The dryer service technician was on time, respectful of our home, did a complete maintenance service of our dryer and maintained a clear work area. One of the best servicemen we have ever had in our home! Choice Home Warranty is definitely worth having for your family’s peace of mind.

First time I had such a hard time getting a phone call back which I never did get a call back. Left my phone number five times or more to the automated teller. Went in line and never got an answer from them either. After five hours I was able to get a human to speak to to get my claim to the CHW vendor. Never have I had such an awful experience with home warranty.

I have filed two claims with you. Claim #** filed on July 26, 2023 still has not been resolved even though approval has been given for me to receive $547.00. I do not agree with your mandate to receive a Lowe's gift card instead of a check for this amount so that I can purchase a new wall oven where I desire. The other claim was for my garbage disposal. The disposal was replaced with a model that is not equal to the one I had. It is a non-filtered one.

I was about to file a claim and logging in online I’m being ask of my Policy Number and with just simple clicks my policy number has been sent to me via email. It was also easy to file a claim and response time is always within reasonable time. Always satisfied with the support I am getting from them.

Choice Warranty Jacks you around with several technicians a lot that don’t show up so you waste your whole day waiting. And they do not live up to their promise if we can’t fix it we will replace it. We have been waiting 6 months with no hot water have had over 5 technicians, multiple appointments, and no shows. Wasted endless hours on the phone only to be told they need a second opinion, when they have has over 5 opinions that told them to replace the unit. Even the manufacturer has said the same thing. They will not replace only keep bringing in new technicians. It took 6 months as well to replace our sub pump. Our basement was flooded several times because they refused to fix it. Kept sending new technicians. Do not use this company. It has been a nightmare.

Tech was professional, knowledgeable, polite and on time for the appointment. Kept us informed on parts and follow up appointment and on time for that one as well. If we are in need of any more appliance repair in the future hope this company and tech will be sent. Our only negative is not with the service company, but with the home warranty company. Wish we could talk with a real person when we call for service.

Technicians were proficient, on time and did professional job. However, I’m very disappointed with CHOiCE rejecting our claim. How can it NOT be normal wear and tear. It’s not like we mess around with the toilet to try to break it. I am regretting selecting CHOICE for my home warranty and I’m sure I’m not the only one here in Hawaii.

I got offered a great 3-year warranty from Choice Home Warranty. It seems to cover the main things I need it to. All I can say is thank you for saving me money. I hope it won't be any hassle getting what I need fix but only time will tell.

Cortinas & Sons did an outstanding job. I have always found them to be very professional and have always done outstanding work. I am very pleased with the service they provide. They arrived at the time they said they would. The job was completed very satisfactorily. I prefer Cortinas and Sons over your other AC providers.

Haven’t received my policy yet. The customer service representative was extremely thorough and professional. He was considerate of my time. I look forward to reviewing the policy once received. Thank you.

100% sure I am so happy I have this coverage. Cannot overstate how satisfied I am with Choice Home Warranty. Paid a $65 deductible and my A/C is up and running in minimal time from the moment I placed my request for service call. The staff that dealt with this issue are also polite and expeditious in handling my request.

Dean called before he arrived as requested. The dishwasher was leaking and had a bad odor. Dean inspected it, and found that there was a water flow backing up to the dishwasher. He adjusted some tubing under the sink to allow the water to flow better. Then he ran the dishwasher again and found no leak. The odor has disappeared. Thank you "Choice" and Dean for the service.

The technician was not able to diagnose or fix the issue and was not fully equipped to diagnose the issue. The technician did not know how to set the thermostat either or have tools to gauge the vent blow. Please select vendors and technicians to serve your customers' needs appropriately.

Attempted to call the call center with no respond, tried to communicate with them and just got automated responds. After all was done they couldn't find a plumber and gave me an option to find one. After speaking with tech they couldn't do the work without getting approved. Another 5 days waiting for a respond to find they didn't approve the work~!!! this company is misleading with all their policies.

I called in to file a claim. The lady who answered was very polite and filed my claim for me. She was also kind enough to give me my account number which I was missing. Being this is my first claim I am interested in seeing how the repair process goes.

Was very happy with the time I reported the claim and the repairman contacted me. The texts were very helpful knowing when he was coming. Kenneth was a great guy and very friendly. The repair time was fast. Hopefully, the washing machine will last a while. Hope the have the same results if I need another claim.

Nick was punctual, very professional and fixed the problem in fast order. Knew what he was doing. Would have him back for future problems and recommend him most highly. Nick's Services was a great place to do business with. I am pleased with the company Choice Warranty chose to fix my problem. I will recommend Choice Warranty to my friends and family.

I just purchased my warranty with you. I will say you made that a very easy experience. I hope the rest of our dealings in the future will be this smooth. It was a very easy process. I will be happy to tell all my many friends about how easy it was.

Choice Warranty scheduling process was inadequate. It seems the service network is limited and takes a long time for a claim to get assigned, then the three times I did call they repaired one item and never fixed the other. The other two were denied. I’m going back to American Home Shield.

Extremely happy with the speed of service. Have had horrible experience with previous warranty company and honestly, was expecting similar. I had issue addressed and sent to service provider who emailed within a few hours my appointment date and time. The technician arrived earlier than expected and had the diagnosis quickly. Although my issue wasn't repairable, an offer of compensation was quick coming.

I called for service on the air conditioner, and one week later I had not heard a word from this company. They have the absolute worst customer service I have ever encountered with any company I made a total of at least 10 calls. Never spoke to a person until about the eighth call and then they could not help me. I finally contacted someone in my town. They came and fixed it the same day, I sent the bill in and of course they refused to pay a penny on it because they said it was not normal wear and tear. I could not help a chipmunk got into the unit and wires out. It cost me $480 out of my pocket, got absolutely no service from anyone. There is no way I would ever deal with this company again. I had to cancel my contract. I would advise anyone to go somewhere else.

I was so happy to get my door fixed! Thank you so much. If I had any complaints it would be that it took so long to get someone out to fix my garage door, I don’t know what else to tell you except it has been fixed, and I really like Choice home warranty.

The cost of washing machine repairs (bearings gone bad) exceeded the projected amount pre-approved for repair. Choice offered compensation in the amount of $343 towards a new washer via a Lowe’s gift card. I accepted the offer and subsequently learned that it would be 30 days before I received the card. So…1) I can’t take advantage of current Labor Day sales event (sale ends after Labor Day) at Lowe's which would have saved me additional $150 and 2) how am I supposed to get laundry done for the next 30 days? What a goat rope! I will not be renewing my policy with Choice.

Our AC went out in Dallas at 107. It is now Sunday and no one has taken on the job and we can only live in part of the house. It is not your fault it went out on a Friday, but we need a technician. It is the condenser, a local friend checked the system and I can send proof that we need a 4-ton condenser for a Coleman system...

My experience with the technician was fantastic. They were knowledgeable and responsive. My experience with you, Choice Warranty, however is not. The technician identified a leak and you have chosen not to fix it. I had a technician out to my house in May and now again in August, it seems obvious there is a leak. I guess it is cheaper for you to send a technician out every couple of months versus actually fixing the problem.

Accurate and reliable. Very good company. The technician was a young man. Responsible and well mannered. He gave the correct things to do and expect. Looking forward to have this same service in the future.

I filed the claim July 28, and a serviceman came on 7/31. They claim they sent the report to Choice on 8/1. Choice kept saying they never heard from them. On 8/24 another company came (LATE), and am still waiting for it to be fixed! I go out of state next weekend, and not sure when or if it will be completed! You got my premium money and my service fee and I got nothing!

The service technician was very professional and knowledgeable about the subject matter. He came in, looked at the issue and knew right away how to resolve it. He was also very pleasant. He also shared information on how to avoid having the same issue in the future. If I should have a plumbing problem in the future I would like to know if the same service technician could be requested.

Very pleased with the technician that came out and took care of our problem the same day even though he had to get the part and come back! I would recommend them for anyone needing a plumber. He called as promised before coming and was here within the service window. I was so thankful that he went the extra mile to get our hot water heater going. Thanks very much!

Reuban strived to explain details in full and was very helpful in getting me the best deal. He was very personable and professional, taking time with me and answering all of my questions. I appreciated his treatment as we went through item after item. Reuban, thank you for your time and patience.

Did not fulfill all the information promised! Policy's term and description of items covered. Under policy. And all added extras mentioned in conversation. I expect hard cover policy by mail or a follow up e-mail as said on phone call The service I have received in the past was good, that's what my decision was influenced by. He did say he would be my 24-7 contact agent for the policy which I paid for in full with him. You might ask him to slow down with speaking on the phone with the elderly like myself, was hard to follow due to hearing loss!

I had an issue with my garage door that I needed fixed fast. I contacted Choice and had the pleasure of working with Shari. She made it a breeze to go through filing the claim. Shortly after that I received an email stating that Choice was working to find a technician but if I wanted to find my own and be reimbursed that there was a process for that too. I found a technician and received a quote. Shari had already briefed me on what to expect so I had all the information ready for the form. I submitted it and it was authorized pretty quickly. The garage door company had a man out shortly and we once again have a working garage door. I should be receiving a check from Choice in about 30 days. Thanks to Shari's help, working on this claim was actually a pleasant experience. Shari is a super star.

The technican was on time. He called before arriving to my home to see if I was on the same schedule. He remove the item from the wall, dismantle the micro started working on it. He showed me the parts that he fixed and replaced. He knew what he was doing, repair the micro.

Had one person come by and assess the dishwasher and 2 refers. Next appt to be approved for 31 August. He will ask approval for the second refer. He was very professional and explained everything that he was doing. Paid him for all three claims and he said he would advise Choice.

Work was completed and everything worked great. The problem is Sears Home Warranty did the work and we paid the technician and got a receipt by e-mail, a month later Sears bills us for that amount we already paid. We contacted Sears by e-mail but have not heard back and do not know if the situation is resolved.

The contractor who came out fixed the problem, arrived on time and, took care of the replacing the faucet, tubing and valves. My only complaint is the time of original call to start a claim and the three day in between when vendor arrived was disappointing. It shouldn't take that long.

Choice is the best. They beat all the competition out there. I tried the competition out there. Stay away from Select Home Warranty. They are without any doubt the most unreliable one to use. I used Choice before in my opinion are the best ones to deal with for service and use reliable technicians.

There has to be an easier way to use the preferred contractor for multiple issues within the home... I.E. Plumbing versus listing each issue separately and running the risk of multiple contractors. Overall speed and experience with choice was good and ecosystems and plumbing gets the thumbs up every time... This guy is thorough and professional and customer service was noteworthy.

The tech that was sent to our home was professional, knowledgeable, and completed the assigned task. He was thorough as well. One small issue was he spoke no English so communication was done through a translator app on the phone. Again, not a huge issue but the language gap was not a great experience. I still currently have this case open because they took my upgraded touchscreen, Wi-Fi enabled, and programmable thermostat and gave me a cheap $50 replacement. That’s not how this is supposed to go. I’ve reached out to Choice Home Warranty support and they say I need to take it up with the AC Repair service. Again, not a great experience. I understand if that’s all the tech had available, but this needs to be rectified. We’ll see how it all goes by this coming week. I am Not currently satisfied with this process as of yet.

They were knowledgeable and thorough with the work they did to ensure my washer and washing machine were in working condition. They had good customer service skills and shared what they did to get them in working order. I appreciate that they were able to make the appointment in a very timely manner as well.

The gentleman came and diagnosed the issue. He was here for at least 2 hours using a variety of tools. Seemingly, this is currently inconclusive. I'm waiting to see what the next step will be. I am checking my email to see what is next to be done. Please advise.

The technicians deny my claims, stating that I was negligent. That does not make any sense, like I was up in my attic, deliberately destroying the air conditioner. The worst part is they charge you $65 to tell you now they’re not gonna fix it. And I have to go out and hire another contractor to actually fix the problem since Home Warranty company won’t fix it. I will not be renewing My contract. I am extremely disappointed in my service. Stay away from this company, far away. They are so not worth it.

When the home warranty was sold to us, it was never explained it wouldn’t cover the cost of replacing a AC unit or the replacement of a water heater. For our AC unit it cost us an additional $2200 and the water heater $280. This is in addition to the $65 service call for each instance.

Our toilet was making funny noise so we put in a claim. There was an appointment scheduled almost immediately. We had an awesome experience from the start at entering the claim to finish yesterday when our toilet was fixed in one visit! Our technician was friendly, knowledgeable, and worked quickly! Highly recommend to anyone.

Angel, your generator control problem tech, came out and realized that there was not an electrical problem in the socket or box that the refrigerator runs off but rather a computer problem in the refrigerator computer panel. He was going to see if there was another tech in Choice that might handle that but he suggested that I call the Samsung Company and see if they could fix it as it is new (only five months after the warranty expires and only been used since the house being sold this past March}. He was knowledgeable, polite, and very helpful. Thank you!

There was a bit of a mix up with time. We were expecting the plumber between 3-8. If I didn’t call the case would have been closed. The tech, Danny, was calling us earlier and we weren’t home. When I spoke to Danny he was here within 15 min. The toilet was fixed properly.

The technician was respectful to our home entering with booties. He was very cordial upon meeting. After explaining the problem having with our a/c he knew exactly what needed to be done & solved it quickly. It took around 30mins to fix & provided care tip. He provided great customer care and service.

With every visit he is very professional. Arrived at the time initially estimated. Dressed in uniform with company name and car clearly visible. Identified and corrected both concerns quickly. He also went above and beyond to answer further questions. I will definitely use his services in the future no matter under warranty or not. This company can be trusted!

My water heater flooded my basement due to rust and corrosion because of age. CHW could not find a technician to come out to me. CHW gave me the option to submit a technician of my choice per authorization. The authorization took 10 minutes. The technician had to replace the old water heater. I must say, the flood destroyed a lot of valuable items in my basement including the paint on the floor. I had to pay the technician upfront and I am waiting for my reimbursement that can take 30 days. I will due a follow-up once I receive my refund.

I submitted a claim online to repair my GE range and Choice responded in a timely manner. They sent a technician to check on the oven and right after his visit, I received a notification that the parts were ordered and a tentative appointment was set up for the repair.

I have done this 3 times already. The serviceman was the best. He was very courteous. He fixed the problem, he did not say he had to order a part. That was the best part of the service I received. The service was great. Older people, which I am almost demand good customer service. I got great service. I had another service prior to switching to Choice.

I've had his service for over three years. Each time I've used it, it had fast response time, great follow up and great selection of contractors to choose from. Have used for A/C, plumbing, and electrical. Lots of items covered under warranty which is a plus. Has saved me, as a homeowner, a lot of money in repairs. I would highly recommend and have referred to my family and friends. Another plus, is you get a free month of service with every referral made.

Mr Ruben was very profesional and helpful, I am very happy with the Deal, I hope it is going to be as I expect it. I Found the company in the internet. I will recommend this company as home Warranty! Mr Ruben explained the contract benefit’s! I agreed. Thank you very much for all the time I got!

The treatment of my claim is very smooth, I had the same technician twice who was very competent and explained everything very well. My fridge is not repairable, home warranty sent me a message that he would compensate me according to its value so that I could buy another one, very good. But the problem is that it's an e-card from Lowe's and I've been waiting for this gift card for 3 days, in the meantime I don't have a fridge and with the heat of Arizona it's a little complicated, too bad for the problem, because otherwise everything else was very well managed.

So far so good. Wasn't real pleased with some of the cost falling back on me but it's cheaper than the whole cost but we will wait and see because it is not installed yet... As for customer service I called and got my claim started the associate that had helped me was very helpful in this process

I chose Choice Home Warranty a while ago. Thought it would be beneficial to have coverage if something happened. Choice Home Warranty seemed a step above the other companies that provided information. Just started my first claim. So far so good. Will provide an update after the claim is settled. Not much more that I can add to this description.

After numerous conversations with Adam, I just signed off on a warranty on my own residence. Without going into details, if it wasn't for his professionalism and follow-up, I wouldn't have switched to Choice. I will be monitoring how any service calls go, but if my expectations are met, I will be sending Adam more business. Thank you.

Choice had Sears Home Service out within 48 hours. I of course have know Sears all my life so I was comfortable they were using a reputable company. The young man was very professional and explained everything to me. Shortly after he left the company send me a notice that we would be replacing my unit. I am satisfied with the way the situation was handled.

I have plumbing, electrical, and appliances in need of repair. I have a leak from the toilet tank and an outlet that needs replacing. My ceiling fan makes a groaning noise. I am very pleased with the immediate response of Choice Home Warranty. The repairman for the fan has come and repaired the fan. The repairman for the toilet leak will be out Monday.

Yoni was very knowledgeable and thorough as per sign up process for Choice Home Warranty. He made the process very easy to make the switch from Another home warranty company that I felt no longer deserved my business. I truly trust their customer service will be as pleasant as the sign up process.

Place a work order online. Stating that my kitchen lights and bathroom exhaust fan were inoperable. Technician arrived and proceeded to work on exhaust fan and then the kitchen lights. Advising me that he needed to get approval after diagnosis the problems. Then I was told he wanted to leave to do other jobs while waiting for approval. Hours later he returned only to tell me that he can only work on kitchen lights. Replacing old parts back into bathroom fixture and telling me he needs another work order to proceed. So unable to call customer service, I placed a work order online. He would not accept that I told me to call it in. Now I still have no bathroom exhaust fan and no one has called to figure out when I will get service again. Very frustrating and now I am in the process of finding a new warranty company. This is unacceptable service and needs to be addressed.

I have a problem with the service technician you sent to my house. All he did was walk in with the meter in his hand, look at my oven and say, "Okay you need a new oven." I had to pay him cash or they will be an extra charge.

I called on 8/23 to have my kitchen drain serviced. They sent E-Drains, Inc. to my house that evening. The first day of my clogged drain was 8/23, the same day I called. They snaked my drain and the tech said it needs to be jetted and he told me this should be covered. The lady in their office said 9 out of 10 times the home warranty company will approve this. The morning of 8/25 I received an email from Choice HW saying my claim was denied. See section A-2 which I read. All systems become inoperative due to normal wear and tear? I never put food or anything down my drain and I live alone. I bought your total pan package and you guys should fix this issue. My rep from Choice Patrick ** said he working with his Manager to get this covered and he has yet to call me back. I can write my experience on YELP or you guys can step up and help me become a Happy Customer.

I was sent over to case managers, Nevada ** & Linda **. I was to receive $200.00 reimbursement and was not exactly thrilled. I called and spoke with Case Manager and she explained that I was only covered for tabletop microwave, but when I purchased unit new, right under 3 yrs ago, I thought it was for custom space which is above my stove and matched exactly. I could not purchase a new one with $200.00 as it cost me $600.00+. Upon checking with their boss, I was told they could give me $403.00 towards new unit so I could purchase same one if I liked. I did not really read the warranty papers and was not aware that is how it would be handled. Thought if you couldn't get parts, then I would get new unit. Basically I am satisfied with overall turn out. My fault, next time read and ask more questions.

Water heater was malfunctioning making the water extremely hot and draining into the floor. Scott diagnosed the problem and immediately put my mind to rest. He promptly adjusted and install the part(s) that were need to elevate the problem. From start to finish the job was accomplished in a timely manner. Excellent person.

It took about a week for Choice to respond to my claim and finally sent a technician to come to my home. I reached out after as the matter was still not fixed and resolved and it has been 2 weeks already with no response from Choice on the follow up. When I called the technician to come back to my home, they told me they no longer work with Choice as it is a 'scam' business and they do not pay their contractors properly.

Had a leaking master toilet that ruined ceiling on first floor. Took Choice Home Warranty 1.5 days to respond to email repair claim. That's too long for an active leak. A quicker response for active water leaks helps prevent additional water damage. Now have to spend more time & money to do potential mildew/mold, painting, ceiling drywall repairs, etc. ***EVAN was tech who was assigned to do job - he was very professional and pleasant to work with. He gets 5 Stars! Thank you Evan! ***

The technician who serviced my refrigerator was great. He found multiple issues with my refrigerator to include a bad compressor, bad evaporator fan, and torn freezer gasket. Choice has denied my claim and only reference the torn gasket. Choice did not mention anything about the compressor nor the fan in the email to me. I understand not covering cosmetic issues, but the fan and compressor are issues I have no control over. I am currently appealing their decision, but if my claim is denied, Choice deserved zero stars.

Well the agent talked to me into buying for 3 1/2 year’s warranty. I asked him to send me a copy of the policy in the mail, it has been over a week I have not received anything yet. Tried calling their customer service, was put on hold so hung up for an agent to call me back. Already waited 3 hours, no call yet.

Merica Mechanical called me immediately after accepting the job, she was polite and helpful. They scheduled around my hectic life which is rare. Technician was polite, knowledgeable, quick, clean and fixed the problem with no issues. I'm impressed!! He went over and beyond to let me know how to avoid it from occurring again and how to prolong the life of my air conditioner. He stayed to ensure it was working and I was happy before mentioning cost.

Very disappointing that CHW refuses to address fan motor in AC unit. Unit was leaking water and I called CHW. Tech came out and stated that Fan Motor was bad and that he had one in truck. He just need to get approval. CHW came back and stated it was pre-existing and not covered. Felt like a total scam. Heard that they were denying most AC claims but never expected them to actually do business this way. Agent told me that if I cancel policy I wouldn't get a refund so might as well keep it through end of year.

We have a plumbing leak that was denied. According to my policy plumbing issues are covered. No explanation was given for the denial. We had to file an appeal and await a response. We are not satisfied with this response. I am not sure if the company is just making us jump through hoops to fix this issue. We have now had to live without a kitchen sink for a week. Not good.

It has been over (2) weeks for you guy do anything!!! So far, I would not recommend. Anybody to your company if this how your company if this is how you are going run it!!!! Also, you advertise for veterans is false. The guy says. No out of pocket for veterans.

They called for appointment within two hours and came next day. Very polite and professional. Did their job quickly and without any problems. Would recommend them. Ron was very nice and explained everything, Crossroad supply very nice, used the service twice now and very happy with all the services. Thank you for your services....

Jason came out very professional and covered everything he was going to check out with me. Checked all and discovered problem. He went to get the part, was back in less than an hour. After checking out things after replacing a part waiting 15 mins. to see that all worked well, told me how long the warranty was and let them know if we had any problems. Would recommend Jason and his company.

I was not very pleased with the warranty company as I was denied for two straight claims. I was told I couldn't make a claim in the first 30 days as it would be a preexisting. The second was denied for the same reason of being a preexisting problem but it was after the 30 day wait period. When I called in I was told that they didn't cover the items because these existed before I took out the warranty. I explained that when I purchased the warranty I was told that the reason to have the warranty was for unseen issues that may come up. Nothing was said about a 30 day wait period and definitely not about preexisting things.

My only complaint is that it took 4 days for service. Meanwhile the leak did more damage to my ceiling and floor and that's not right. The technician was great. Got the leak stopped. In the future same day of next day at the latest for something like a leak should be priority.

Was able to get a same day appointment and my garbage disposal was fixed.’ The plumber was very efficient. Cleaned up after. I am very satisfied with Choice Home Warranty and I will recommend this warranty to others. I Have already placed another claim for my refrigerator and am sure I will be pleased.

Appointment was scheduled faster than i expected. Technician arrived on time and found and fixed the issue promptly. He was very friendly and informative. He knew his business and professionally fixed the issue. Great customer service! I am well pleased. Online claim filing was easy and there was a fast turnaround to get appointment set with technician.

It is extremely easy to report a problem about any covered appliance. Online reporting of problems is available 24/7 and very user friendly. Like that any issue requires only a service call fee. Choice Home Warranty is very cost effective when you take into account the out of pocket expense for replacing a piece of equipment. Issue was reported on 8/24 and still awaiting verified appointment date/time and will re-evaluate my experience.

The Technician that came to repair my refrigerator was excellent, very professional. I paid my part for the insurance claim just to find out two days later that my claim was not covered. NOT VERY HAPPY! I was told to put in writing an appeal regarding their decision. Granted, I've only been a member with CHW for only two months and as a previous, 6 yr. member with AHC insurance in which I never had an issue with home warranty claims.

Technician was knowledgeable and professional. The downside to Choice is that I ordered your service in June 2023 and I still receiving emails several times a week trying to get me to sign up, I contacted customer service and they assured me the emails would stop and they haven't. This is a negative for your company and it makes me feel like the sales and service folks don't communicate.

We were told that they will be there between 11 o’clock and 3 o’clock and it was 510 when they showed up to the house. You should never leave your customers waiting that long because they have things to do. If you’re giving a specific time, you should stick with that time.

The serviceman was very professional and knowledgeable. He showed up on time and did a great job. He called or texted in advance to when he was coming. Then on the day he was coming he called or texted to let me know he was on his way. He examine the unit and found the problem quickly.