Choice Home Warranty Reviews

I was pleased that you use great technicians. Our washer broke and you sent out Sears Appliance Repair. Used to have American Home Shield. They used subpar technicians. Rated 2 1/2 stars on Yelp. Always had to get authorization before repair began. Your rep man came, saw the problem and ordered the parts. They are rated 4 stars on Yelp. Great service!!

Seth ** was so very great to work with!! I was very impressed with his professional approach to all of my questions. I'm a licensed realtor for over 30 years and will recommend Choice Home Warranty to my co - workers and to my management and personal friends and to my family members.

Total Plumbing visited on 9-11-23 to fix my leaking toilet. The worker's name was Bob. He kindly placed on shoe covers before entering my home and I really appreciate that professionalism and consideration. Bob got to work quickly after calling Choice for work repair approval. It was completed in much less time than I anticipated and he explained to me the work done. I believe they have done work for me before, but Total Plumbing does excellent work and I would recommend both their company and Choice Warranty (of which I have been a member for years). Thanks for a work well done once again.

Had issues with refrigerator for months after 4 or 5 months of repairs and sevice calls was declined reimbursement for another fridge..issue was the tech saying someone must be forcing open and closed therefore not normal wear and tear.. Very disappointed because it's just me and my husband no problem opening and closing.. After talking to a specialist issue resolution she decided to replace the fridge. I went through a lot of stress and noise for months and months. The young lady finally resolved my problem..it will be replaced.

Great coverage and prices. Helpful and knowledgeable staff. I have them check to make sure we had plenty of contractors in my rural area and was greatly surprised to hear there are over 30 contractors in my little area. They even named the companies so I know they are local.

Repairman was very professional - called and texted before he came. Explained what needed to be fixed and received quick approval from Choice so was able to repair opener same day in an efficient manner. Explained what he recommended with cost of repair so that there were no unexpected surprises or costs. Highly recommend Ariel the Garage guy!

The technician was very knowledgeable, patient, and professional. He diagnosed the air condition system issues quickly and accurately. In addition, he and his company, ServiceCare, provided excellent customer service. Always called in advance of arrival and arrived on time. I would definitely use and recommend him and his company without hesitation.

I am very pleased with the work that Carlos did in repairing my garage door. My only criticism is that I had an appointment window of 11-3. Not having heard from him at 2:50 I called him. He was running late and would arrive around 4. He should have called me earlier and told me this as I was waiting since 11.

My faucet was leaking every time I turned it on, it was such a mess in my garage, it’s fixed now, the plumber was very professional and also very pleasant. He went to the hardware store right away, bought the parts he needed and fixed my leak. I’m so pleased that I purchased the Choice Home Warranty.

I expected a $65 service call yet my bill was $233.89. That's a far cry from $65.. I don't understand this. And no one told me in advance. I did get an email saying I would owe $96 dollars. Then the bill totaled 233. Still this is not what Choice states when they send a repair person. They say $65.

He arrived and then fixed the problem in short order. He also instructed us on the problem and the solution. He is a very nice and competent helper! He has serviced us before and we hope that he will come again, should the situation warrant it. Also, he was flexible with the schedule. Initially we were scheduled for morning service, though no one asked us about our schedule. I called the technician, and I left a voicemail. Quite rapidly, he changed it to an afternoon service.

Very disappointed in you guys. No telephone manners. The guys never showed up to complete the job. I called him three times and he said he was on his way, never showed up and he apologized the next day when called me and said, "I will be there around" and again never showed up to do the job.

Your repairman man was on time and very quickly determined the issue. After you approved the the repair, he communicated via text (which I liked) that the part had arrived and we set up an appointment to repair. He was great.

Michael ** helped me to purchase a home warranty policy today. He explained the policy to me and answered all my questions. He also followed up with email. I could not be happier with the service provided and with my new policy. Having had disappointing policies with both American Home Shield and Select Warranty, I am happy to now be a customer of Choice. Thank you, Michael!

Excellent experience with the Garage Door Company, Southwest Doors and Gates. The Technician has a good knowledge and repair ability, very good manners and attentive support. Thanks a lot, Choice. My husband and I are very happy with the choice we made in selecting this firm.

This organization wasn’t truthful when the policy was delivered, therefore I cancelled in the same day. When I confronted the resolutions specialist, she yelled at me, cut me off rudely and argued with me on every valid point I raised. The policy didn’t disclosed all information I gave the original sales agent.

Still haven't heard back from All Brands as to the status. Getting a little worried as the gentleman Wilhelm said he would call. Contact as to the status of where the repair is essential for your customer satisfaction as I am sure you know. He indicated he would call and hasn't to date. Please advise me directly at **. Thanks. Mike

My technician quoted a price of $650 for parts not covered. He entered my residence with only a water tank and no extra parts. When asked about it he said he'd refund me for two of the parts! I need a refund for all for that he lied about. Choice had left out up to me to handle this situation which is very customer unfriendly.

I have had to use Choice Warranty 3 times, washer, dryer and refrigerator. Each time the service (by Sears) was great. Now I am waiting to get someone to come and service or fix my heat pump which quit yesterday, it is very hot here in Yuma. I hope someone calls soon, it is 87 deg. F in the house.

I receive a call from Choice Home Warranty to see if I was interested in a home warranty. We talk and I received the information I needed and decided to join. All went well and I am please with the service I received. I will read over the policy to get a better understanding of what the policy cover. I was inform that I had 30 days to review and if not pleased could get full refund.

I put a claim in on leaky dishwasher and they told me that they would give me $250 allowance for a new one. I called and appealed and they said, "Sorry $250 is it"- I can't find a new one for $250 at Lowe's. So now I don't know what to do-

After several hours of researching the best home warranty program available, I was contacted by this company representative Gerald **. He was very professional and very knowledgeable about the plans. He informed me of what my options were, and he also initiated questions about possible military service and senior discounts. He provided basic information via email to confirm who he was and with which company I was speaking to before I felt the need to give any credit card information. I was very pleased with the final contract that I received from this company. I would recommend this company to my friends and family and anyone else out there. Looking for a home warranty program. Contact Mr. ** and let him know that I sent you.

I've had CHW for two years now...in that time I have logged 3 issues. The first two they didn't find a service provider. I cancelled the first and had it repaired myself. The second I found someone and tried to get reimbursed but didn't follow procedure on having the service provider contact them in advance...my fault. This third issue was rejected by CHW initially, I called them and they did push it out to their network. After the repair was done, CHW then rejected the repair about an hour after the technician left. All of this is very frustrating for me and I will not be renewing with CHW.

I appreciated the promptness when I first set up the claim. The service person was there within a day, and the decision was, made within minutes that we needed to replace our item. However, we were told it could be up to 30 days before we received the Lowe's card so we could purchase a new one. So, we're without our microwave for possibly 30 days. My hope is that if we have a more important item break, we won't have to wait this long. A cash reimbursement would make more sense than a gift card to a specific store.

I called in to Choice on claim #**. The plumber fix the commode, but not the leaky faucet! When I called Choice about this, the lady mentioned it was two different things - so I would have to do a new work order and pay the $65 all over again. She also mentioned the plumber could not do both. A blockage and a leak??? I stood next to the plumber and he said he could do both but the leaky faucet was not put in his work order. The leaky faucet is next to the commode on the BR sink. Why couldn't he do both? Now if I want the leak fixed, I have have to pay another service fee. What gives??? Is this a scam??

Easy appt made for sears tech. Arrived on time. Good courteous tech. Must wait for part. Maybe 15 Sept install. I paid 85 dollars for tech. I am paying 65 dollars each month for the choice insurance. The part to be installed is 145 dollars, it is covered by the Choice insurance.

Safas was great. The scheduling was trying since they were from Baltimore Md. I hope CHW has more local representation for services. CHW did work hard to find services but evidently, local contractors are hard to find and deal with warranty companies. One of the companies reported that they struggle with getting payment for their services and will not work for warranty companies. AHS is another one but they are costly and continue to raise their prices.

For the most part, I have had a successful experience. Some very quick responses and resolution to the particular issue. Few that were a little frustrating, but I would recommend the program and I have to others. I would like to see a phone number noted on the confirmation of service to contact the company. Also, the window I received of 8 hours was a bit inconvenient, try to shorten it to 4 hours or less. Thank you.

Some of the customer service agents need professional development and customer relations training. Lack of consideration, systems understanding, and overall poor behavior reflects poorly on your company and downgrades the customer experience. One agent disconnected my call after refusing to allow me to get help with my claim from someone else.

Response time was reasonable, my tech arrived in the time slot I was given. He was very quick to fix my issue (approximate 15 minutes) and answer any questions I had. My only complaint is I had emailed you all the day before & asked that the tech call or email me that they would be arriving in about 20-30 min because I was at a relative house but did not receive any notification. Luckily I was there.

Loved my plumber. Cleaned two drains in maybe 12-15 minutes and discussed other issues. Plan to make him permanent plumber and use him to install water heater in near future. Much cheaper than other services I have used!!! One issue was he was scheduled for 11-3, but hadn’t showed by 4:30. I called and he said claim was cancelled. Choice had canceled when I added second drain, but forgot to open new claim. So glad I called!!

My experience was very satisfying. I was given accurate facts and up to date Information. Did not sound like a sales pitch. Price was fair. I was surprised there was deductible but that was fair as well. Yes I would recommend. However time will tell if something happens. I was told 24 hours 7 days a week which is why I choose to sign with them.

I like Choice Warranty but it takes too long to get an appointment. Still have to deal with the inconvenience of the problem. Water running all over the floor and leaking into the basement. I liked Perkins Plumbing. Previous service was great!!

Each time I’ve placed a claim, it’s been an exhausting effort to convince you all that you DO actually cover the issue I have. Recently it was a sump pump issue that I have ADDED coverage for and I was still told I wasn’t covered. At this point it’s cheaper financially and mentally to just get a refund and do the work myself.

Enjoyed working with Ben. I only have one concern though. We were given a quote of 75 $ for service fees. Now I received an email saying that my service fee is 85 $. What’s up with the difference in quotes? I do like the program. It’s better than the one we had.

He did a great job fixing my leak. He took his time and make sure that everything was done right. And he came in time and didn’t make me wait. And it was fast and easy to deal with. Nice and friendly as well. I would recommend him to anyone. Thank you for your hard work.

Easy to get appointment. E mailed technician, time and date right away. Tech was on time and did great job taking care of issue. Been with Choice for several years and very pleased with them. Their ease to contact, as well as what it feel is a fair fee for services provided, is the reason we are with them and will stay with them.

Quick phone call to Choice Warranty allowed me to open a claim which was responded to via email contact within minutes. Within an hour, I had a scheduled appt. and contact info. The technician arrived on the scheduled date, on the early end of a four hour block of time, promptly found my problem and took care of it quickly and efficiently. I am very pleased with my Choice Warranty contract and have had good experience with the technicians sent.

Started as a disaster. 126 hours from claim to service. Horrible phone interactions with self centered skill lacking customer service. Resolution agent on Wednesday saved the day and the account. She listened and offered solutions. Actual service was excellent. Technician was service oriented and solved the problem quickly. Attic Air is a company we would refer.

You send me a scheduled appointment day and time without speaking with me. Before scheduling appointments the repair service should reach out to the client so an appointment can be set up between the two of them. You set up an appointment for 8/28 yet no one showed up. My unit is want fixed until Sunday 9/3.

Been with Choice Home Warranty for three years. Have a problem with water pressure coming into the house. Took two weeks for Choice Home Warranty to make a decision and then they only offer $300, your plumber you sent them. They want 1300. I should not have to pay $1000 out-of-pocket. I am disputing the amount! Also, I have the supreme package.

Positive Technician quality. Better than the competition (AHS, 1st American Home Warranty). Poor: Choice Home Warranty timely communication and updates. Poor: commination skills from call center, read from scrip only. Same as above from a manager call back. Slow: technician being assigned to claim. Overall loved quailty of assigned vendors, unhappy with apology email from (Please accept our deepest apologies for the delay getting a vendor assigned for claim), Two Claims, Two apology forms.

The lady that helped me with my purchase of a CHW policy was very knowledgeable, helpful and polite. I have considered buying a policy for some time and "Googled" for a list of the top 10 best home warranty providers. CHW was listed as #1 and that endorsement plus the sales rep's help was the reason for my making my choice for CHW.

Choice Home Warranty is one of those companies that say they will take care of you, but too many vendors have had bad experience with them and won't work with them, so then that leaves you to find your own vendor, often out of their network and they won't pay for the repairs you need. They also only want to pay for items at their cost, not what it costs to replace the appliance. Overall, terrible service, terrible customer service. I will never recommend this company and will never use them again. What a rip off.

My sales tech Shawn was awesome! Not pushy - and very thorough! Made my transition from AHS - super simple! Thanks for the Labor Day sale and encouragement to take the 3 year locked in rate. I hope the coverage is as awesome as my salesman! Looking forward to a good 3.5 years!

The technician was great but the warranty response left a lot to be desired. The technician was supposed to return on the first but I did not hear from him, so I called Choice Warranty and I had to wait from August 28th to September 9th to get my dryer repaired.

Was the first time I had called for a dishwasher issue. Took 2 days to assign a technician. The work was completed and then was informed that it won't be covered. Very disappointed. Seems like a typical insurance claim where the claim is denied and we have to chase to prove that it's normal wear and tear.

Bad compressor which needs to be replaced or I need a new freezer and Choice decided to send funds to me but the amount is less than what a new freezer costs for an equal model and Choice advertised. Either it will be fixed or they will replaced with the same model or better.

I called to check what does APV stands for and she wasn't able to tell me. The rep told me no order request was submitted from the repair company which is Sears. My part did arrive by UPS today. Now have to wait for them to come back and fix my dryer.

WE are most satisfied and appreciate the speed in which a repairman is sent upon request. In addition, we have recommended your service to our daughter who purchased a contract and also purchased contracts for each of her sons. Please continue with your professionalism. Thank you very, very, very much. Sincerely, Jane **

When I first called in for the repair a repair service was scheduled about a week away. I explained that since it was a gas leak I need a sooner repair. I was told by the customer service representative that Choice was not an emergency service. The rep became rude and uncooperative. I was upset about it taking so long and I needed it sooner. After several minutes of arguing I was transferred to another problem solver. He too became rude and uncooperative. He too stated that Choice was not for emergency service. I needed the repair sooner. He canceled the repairman and said they find another that could get to me sooner. Three days later I got notice that another repairman was scheduled and it was actually another day further away. I gave up.

To be honest I have never been so disappointed with a home warranty company as I am with Choice at this time. On Aug 28, our local gas supplier (Ameren) red tagged our water heater due to a gas leak in our home. On that same day, I immediately contacted Choice. I called every day or every other day, which you have documented, every time being told to wait another 24-48 hours each call. Almost 2 weeks later, On Sept 8th, I decided we could not wait any longer on Choice to repair our Hot Water heater and we would go the route of the reimbursement option. After calling a local provider we were told they work with Choice often and this would be resolved. NOW today, Sept 9th, we find out our claim has been denied. And we have to appeal it.

Right now the fix does not seem to be working. AC ran all night and now the temperature in the home is rising. Weekend so I have to wait until Monday to get a hold of someone. At the rate that the temperature is rising the house will be over ninety degrees by then.

Service Technicians was outstanding, very knowledgeable, understanding what was wrong. The time that it took from choice to get to the technicians I felt was a little on the slow side. I understand that it was a holiday when I first reported my issue but I felt that we could have got service a little bit sooner understanding that our situation was dire and temperatures were in the 90s in my home.

I placed the claim in the morning and I got a call from the technician in the same morning to schedule the service. Mark, the technician, was on time and diagnosed the clothes dryer immediately and fixed it on the same day. He’s friendly and professional. We are happy that he got the clothes dryer working right away.

I'm so glad that I made the smart investment in my Choice Home Warranty. My garbage disposal froze and locked up. The friendly, courteous, and professional plumber came out and fixed the problem. I recommend that everyone gets a Choice Home Warranty. Think about it, you get health insurance, life insurance, car insurance, home insurance, it only makes sensenthat you would get Choice Home Warranty to protect your most valuable asset against common repairs such as this.

Please be advice about this company and their ethical practices before you do business with them. Their contract and agreement they have with you is meaningless, and they will tell you that when you need to use the warranty. This is a lengthy read, but please read before doing business with them. Here is my experience:

My microwave failed to rotate cup of water inside and stopped heating. The repairman took it apart and fixed it. Worked efficiently and quickly. Very nice man. Suggested needed a new door. Looked it up and found it no longer in stock or available. He repaired it with 2 screws and it seems to be steady now.

I love the swift service. I placed my claim and had an appointment within a couple of hours. I was very impressed. Garage door company came out at appointment time. Fixed the problem in 30 minutes. No stress and easy process! I'm glad I switched to Choice Home Warranty. Easy peasy!

Response was quick from setting up time claim was submitted till the time contracted company showed up. Whole process was very easy, quick the company that came out was very professional and quickly diagnosed the problem. I don’t see myself stopping this coverage. However the company needs to fix how you can leave a review. This is the only thing I have an issue with.

For freezer water leak, 2 service fees -July 6th, August end. 1st time clearing ice done partly. The resolution manager WAS RUDE, asked for 2nd service fees, 2nd time showed up after 1 month, customer, is not responsible. Manager did not care if 1st service done incorrectly. We have 4 homes with 5 years CHW. No concession in rare cases like this when customers could not avoid calling after a month.

Wonderful experience. On-time and very respectful of my home. Knew what he was doing and did a great job. Would definitely use his services again. We even asked him for some business cards so we could give them to our neighbors. We are always looking for good repair people.

The Technician who came showed up on time. Was able to find the problem and after waiting for Choice Warranty to approve he replaced the broken part. After replacing the parts he proceeded to check and fix any wires that he felt he didn’t like. As he was leaving he heard a noise that he didn’t like and checked out the noise and noticed that the compressor wasn’t working properly. He could have left long before but the AC system would have shut down and I wouldn’t have had any AC again. He said that I need a new system and would contact CW for me. Now I’m just waiting on them to approve and finally get AC.

First of all Chad, the technician, who came to fix my AC was great. Absolutely no complaint there. My issue is with how the matter was taken care of (or lack thereof) by Choice. Shortly after submitting a claim I got an email with an appt. for Thursday Sept. 7 with a window of 11-3. No one showed up. At first I was upset with the AC company until I learned that Choice doesn't make the appt. but the AC company does and they knew nothing about the appt. that Choice had given me. After talking to the AC company and giving them my claim number they were out the next morning with apologies. Then...after Chad, the technician, left I get another email from Choice with another "appt" that was for later that day after the job had been completed.

Horrible experience. I would never recommend Choice Home Warranty or the company that did the work to any of my friends or family. Took almost five weeks to come out and then charged me $900 for a list of items and never did the work. They said the tank and then left.

Placing a new claim for service request was pretty easy to do online. But soon after, calling in for help with customer service in having to be scheduled due to urgent need of repair of our a/c system, the customer service reps were not helpful in getting prompt attention in having it scheduled with a specific servicer, as well as having it reassigned to a new servicer for earlier schedules. No email for customer service. No Chat option to get quick response.

I have been waiting for an e-card from Lowe’s to purchase a dryer and I have not received the e-mail yet to do so, I also had an issue with my washer and wanted it to be serviced along with my dryer but CHW wanted me to pay a service fee for each appliance instead of having both serviced at the same time. This is my second time dealing with CHW and I hope I can continue to receive quality service from you. Thank you for your attention to this matter, and I look forward to hearing from you concerning this issue.

Once I made a decision to go with Choice it was easy to get signed up. I did get tired of the calls concerning my interest. During my call the rep was able to meet my starting date request and I found the monthly price to be very acceptable with the promotion that was offered

We had an electrical outage yesterday and our freezer went off. We weren't sure it was working properly. Luis arrived right on time and after checking the freezer out checked it out thoroughly, assured us it was running correctly. This was our first experience with using our Choice Home Warranty and we are happy with the promptness and ease with which the call was handled.

After 3 repair attempts you are sending me money through Lowes to go toward a replacement. Your email says it could take up to 30 days for me to get the gift card from Lowes. Why so long? I need a replacement now. I need to go shopping and find a new refrigerator and not have to wait up to 30 days. Thank You.

The request for service intake worker was professional and handled my request with ease very timely. The service appliance provider technician was excellent with explaining the repair process before and after completion. He was timely and efficient. Actually, the parts had to be ordered, but they came in very quickly - he called and returned right away. I was pleased! KUDOS!! Great experience!!

It's coming up on 3 weeks I've been waiting to get my air conditioner fixed. The company that you sent out doesn't answer their phones, their mailboxes are full. He forgot what he diagnosed the problem with. All he cared about was the $65 and selling me a new unit so I looked at the reviews and people complain that all he wanted was the service fee and to sell a new unit. I am very dissatisfied with this service. I've called your company numerous times to complain. I've had other work done on hot water heater and some electrical work and they just came and did the repair.

The representative who assisted me was courteous and friendly, and understanding. I believe that the reviews are spot on and I am sure I made the right CHOICE. I will also spread the word as I felt the sales rep was honest and had a great deal of knowledge, this is a CHOICE I'm happy with.

I had to wait almost a week for a repairman. I realize it was a Holiday in the wait. Nic (the repairman) was very professional and polite. Now I have to wait 3 more weeks for the parts. Back to the laundry mat at least 3 more times.

I went online for a home warranty plan and was recommended to your company. I filled out a questionnaire online and received a call from Myles within 5 minutes. He was extremely helpful and professional getting me the lowest rate possible. I went ahead and paid for the full year and will be recommending the company to my friends and family too.

Choice was awesome! - They sent the a tech out - they diagnosed the problem and need a replacement. Choice approved and we will be getting a new AC unit! Our unit is 18 years old and is on its last leg. The process was very smooth and choice updated us through the whole process. The Tech was kind, courteous and professional. Great work Choice!!

I had a bit of trouble reaching an agent in the beginning. However, once connected the agent was very helpful. Choice acted quickly to find a technician to take care of my problem. The technician was very knowledgeable and fixed the problem quickly and efficiently. I was very pleased with my first experience with Choice Home Warranty. I have already recommended them to my cousin, who has also subscribed to Choice Home.

Don came out and was VERY knowledgeable and very thorough. He kept me aware of his arrival time and arrived when he said he would. He was very courteous and was experienced on the H615 Model. He checked out the unit completely and made sure he checked everything. He fixed the problem easily.

Ruben was a pleasure to deal with. Absolutely fantastic customer service. He met my husband and my needs. He goes above and beyond to make sure you get what you need and understand exactly what you are getting. I am very happy that he will be my personal rep. Easy to work with.

I called in my claim and I was asked on the name brand of the refrigerator and I said Samsung or LG. The lady told, "Oh is ok because we work with all brands." So we I thought it was ok. When the tech comes in from Sears said is LG and I have Samsung. He said, "Sorry. Wrong brand. Can't do it and anyway I am on my lunch break." Very unprofessional. I had to call again but is time that we arrange that we take off from work to get this type of service.

Extremely good experience when our AC quit working during 90 degree weather. Very quick response and the young man that did the repairs was great to work with. He took care of the issue very quickly and the house is cooling like it should. We had someone house sitting for us and everything went smooth even though we were not physically there.

Ted and his assistant did a great job addressing the problems with the toilet and the sink. They were kind and courteous. They finished the problem in about an hour or less. Very satisfied with the job they did. Cleaned up after themselves, they did not leave any evidence of them being there.

The company denied my a/c claim. I will be looking for another home warranty. I am very unsatisfied with Choice Home Warranty. I should have read the reviews before I signed up with this company. I will not recommend this company to anyone. If you have a major problem they will deny your claim.

The company came at the time they said would be at my home took care of the problem, he was very professional and knowledgeable, he said it could be the ice maker and it was it stopped the leak. He said if the problem came back to contact them and they would come back at no extra charge.

He accommodated my request to call when he was approximately 30 minutes away so I didn't have to wait all day. He was efficient, courteous, and helpful in getting the information to register for the 6 year warranty.

The technician arrived on time and was very professional with his job. Thereafter, I got an offer to replace my freezer. However, I wish the timeline to fulfil the offer is shorter. I also wish the offer is a check, so I have the flexibility to shop for a replacement at my preferred store for my preferred product.

Veterans Garage Door is the company and Donovan was the tech. Not only was he early but was very knowledgeable and fixed the problem immediately. His advice on future maintenance was informative but in no way was he pushy. I when the time comes to replace this garage door I will call them. I would definitely use this company again.

Choice Home Warranty has served me for over 10 years and I have nothing but good experiences and positive memories during our relationship. They have saved me from the Houston heat so many times when my AC checked out on me during the summer months. I would not hesitate to recommend them to family and friends.

He was very calm and patient with me. He listened to understand my problem. He is trying hard to help resolve my issue.. He was very knowledgeable about my plumbing issues. He tried his best to see if he could fix the problem with my plumbing. There’s not a fast solution to my plumbing issue.

The guys were very knowledgeable. They told me the issue and explained what needed to be done. They were there when we arrived because we are unable t stay in the house. It’s inconvenient but this company seems like they can get us taken care of. We are awaiting the response now from Choice Warranty to see which direction these guys need to go in to get my issue resolved.

I don't understand why you pick a Electrician to repair my pool pump vs a Pool Company. My pool water is starting to become cloudy, and the electrician isn't able to make it to my house until next week Wednesday. This is not GOOD, can a pool company be assigned to my claim. And stop by much sooner. The electrician will not have pool supplies and it will be much longer before they can install the pump. I'm not Happy at the moment!

I have had the occasion to utilize services for my refrigerator, Air Conditioner unit and pool equipment. I am pleased with the responsiveness of Choice in the events that I have had to file a claim. I feel like the service that I get is good value for the cost of coverage. At this stage, I would recommend Choice.

Spoke with the representative who was very courteous and very helpful with my claim regarding my cartridge filter (pool). I immediately received an email that the claim is currently being dispatched to CHW technician after I have spoken with representative. In fact I have already recommended CHW to my family and friends.

Person was helpful. Hopefully everything will be done as stipulated. Policy seems very fair. It covers a lot of areas that can be a concern for people that don’t have a lot of extra for repairs of larger appliances. Like the idea of having coverage on on the extra things like the plumbing along with the appliances and heating and air conditioning.

This has to be one of the worst companies in the home repair business. If you enjoy waiting many days to have a repair evaluated, only to have you denied by this company, then this is the company for you. They find just about anything they can to deny authorizing a repair.

The plumber who was assigned to my claim was this older guy from the Bronx (NY) who figured out what was causing the blockage and was able to able to dislodge the blockage and resolve the issue. Was one of the better plumbers that I've worked with in the past. Too bad he is retiring soon.

He was efficient and very polite and fast to find and fix problem. Cleaned up after he was done. Explained everything that he would be doing. Very professional. Hands on. Spoke clearly and explained and assured me. That the problem was taken care of. Took time to treat care to my appliances and my home. Kind. Polite. Efficient. Honest. Very capable.

She was good, got straight to the point and when I asked a question she answered. This is what I wanted to hear and was satisfied with all the answers. Now I wait and see how this goes. I could have used this this past week, my garage door springs broke and the motor went, cost me a small fortune. I do hope I did the right thing. We will see.

Home air conditioner was not generating cool air on an extremely hot day. I submitted a service request with Choice Home Warranty and HVAC Experts came out, assess the problem and replaced the capacitor on the air conditioner. Immediately cool air started flowing. The worker was friendly, professional and efficient. Very please with the service I received.

Choice was able to get someone who repaired Sears Kenmore washers to my house on the Monday following my Friday afternoon call. The repair guy had to postpone on Monday, but notified me early in the day so that I did not have to wait around all day. We changed the date to the following Thursday, and he called me that morning giving me a 2 hour window he would arrive. They came, found the problem, ordered the part and fixed the problem in about 20 minutes. Great job, very professional.

They are prompt, courteous, and actually know how to fix appliances. Sears Repair made you wait from 8-5 then say it was too late to come and after three visits, still couldn't fix it. Grezcyn Bros have fixed two appliances so far! Waiting on a part to get the third one up and running.

I think Keven did a great job of explaining everything to me. And was able to honestly answer all my questions. And after going over the policy, I was pleased that it seemed everything I was told was true. For now, I am happy with the policy and already are thinking of people to recommend to you.

My microwave gave up the ghost. I made a claim, the repair technician came the next day and determined what the problem was. Choice Warranty approved the repair in a couple of hours and scheduled the repair for two days later. Assuming everything goes as scheduled, I will be very happy.

The Technician Shawn V from Sears was great and very professional. The scheduling process is a bit antiquated for our current technology. Timeline was between 8-5! We sadly ended up being the last available time. 430pm. Although we had to be there ALL day. Seems that could be narrowed some. Also, this was the second appt we had to make. First one was cancelled somehow??? Lastly, we are coming up for renewal. The barrage of phone calls and email is just TOO MUCH!!!

Our washer was recently diagnosed as not repairable due to lack of parts. We were given the option of accepting was a gift certificate from Lowe’s to replace the washing machine. The problem I have with this is the timeframe of up to 30 days to receive this gift certificate that will only cover 75% of the cost to replace the existing machine with one of comparable value and features. Basically we will be without a washer for possibly 30 days, which I find to be a very poor feature of the home warranty policy.

We had been with American Home Shield for years but they continued to raise our premiums to the point we could no longer afford to pay the premium. Choice rep Aaron was thorough and informative. The price he gave us was very affordable for the same coverage we had at AHS. Happy to be part of the Choice Warranty family.

The repairmen came in when they said they would. They assessed the problem and fixed it within 30 minutes. I was extremely satisfied with their work. I would recommend Choices to others. They have always taken care of my appliances by fixing or replacing. The technician was very knowledgeable and explained the problem to me in depth. They were respectful of my property and cleaned up everything. They did not leave anything undone.

I filed my claim, online this morning and I already have an appt. set for Monday the 11th. Very pleased. I am hoping the appt. goes as well and the repairman can get my dishwasher running again. I don't use it often but when I need it I want it working. So far, I've been very pleased with the process and I am very happy that I chose to go with Choice Warranty for my home. There are lots of other choices but I went with Choice.

Service technician was great. Very professional, and explained the problem well. Highly recommended! The claim was somewhat slow in getting taken care of, but the technician was Great! I would use this repair company without any hesitation! Service tech was good, but Choice was somewhat slow with their response.

Your representative, Christian **, was very professional as he explained the HOW to me and answered my questions regarding coverage and extra appliance coverage. He was patient and answered my questions in a professional manner. Yes, I would recommend to a friend: I reviewed the printed contract and it contains all the information I would need to make a claim, what is covered, what is not covered and contact numbers plus email address for contact. I like the transfer option available, the option of covering extra appliances for a reasonable monthly cost.

The company that was sent out was great. The home warranty itself not so much. Especially when you have a plumbing issue. Takes too long to get some out. You can't reach anyone 24 7. You should be able to get someone out same day. The people at home warranty don't seem to care that you need someone same day.

I have over 10 policies with Choice Home Warranty. They used to cover most of the warranty requests when I started out with them over a year ago. So far this entire year, they have rejected and denied every single warranty request. Every single one. It did not matter the type of request. They always blamed on wear and tear or poor maintenance even when the service tech did not disclose that during diagnosis. I know the policy did not change from last year to this year but somehow they managed to find a way to deny every claim. It's always a battle trying to get them to cover anything now. I would not recommend Choice Home Warranty to anyone.

I had an appointment with a electrician who never showed up. When I contacted Choice regarding it, they were able to get another company to send one out. Unfortunately, my problem isn't covered by a warranty. They were gracious enough to let me know. They really do care about their customers.

Choice Home Warranty does not care about their customers - they delay sending someone so the customer will get either too hot or too cold and have to go ahead and spend the money themselves - I feel bad for elderly people or people with small children because they are at the mercy of the warranty company - very sad. The technician was amazing. I would recommend him in a heartbeat! He did a great and thorough job!!!

The tech called ahead, was on time, quickly diagnosed the problem. Made a determination on reparability. Answered our questions to the best of his ability. He was polite, careful where electricity was concerned. Job well done overall.

While talking to sales person I felt he had to make the sale at that time. I wanted to talk to my wife about it and check out the company. He insisted I would not get the price then if I talk to my wife first and call back. I did accept the offer because of the 30 day return of my payment at that time. I have checked out Choice Warranty on the Better Business site. Your company was recommended as the best company to use.

Technician was efficient and came at the earlier time of the timeframe given. I would like to have given a receipt for the service fee. That’s all I have to say at this time concerning this service call. Have a good day and consider lowering the service price. Have a fantastic day.

JR M.T.S. Comfort's tech. came out Tuesday September 05, 2023. He evaluated & found that the Compressor is BAD. It's a good experience, The Condenser was NOT working. This would be changed this Saturday September 09, 2023. We do expect JR M.T.S. Comfort to come out as promised on this Saturday September 9, 2023 to install all new system.

When the technician arrived at our house, he explained that in his opinion the motherboard was the problem. Choice decided that it would be best to replace it. The price that we received was a little low, but then the stove is 5 yrs old so I am good. But I must say they are very fast with the whole process. Thank you.

The service is good. However, I live in Phoenix AZ, and it 100 plus every day right now. Last big monsoon killed my AC unit.. It's taking way too long to get it repaired and if it wasn't for having a trailer to stay in with AC I'm unsure what I would do. The tech that came out was great, really helpful, and was frustrated with you guys. The unit on my roof is 18 years old.. beyond due for replacement.. but instead you chose to replace the compressor and some other parts that will just fail in a few years again.. I know it's expensive but that's what I'm paying the monthly coverage cost for.. It's frustrating..

I filed a claim… WITH A ROBOT. Well at 100 degrees I couldn’t Wait until a representative called me back. So I went ahead and got my own service guy got the detailed atomized receipt signed dated check number and now Choice Home Warranty. Doesn’t want to reimburse me after I pay these people every month. I will be bashing reviews, and I will be leaving in transferring service.

Our experience so far with CHW has been phenomenal. Responses to claims submitted are immediate. Companies who accept the jobs are professional, knowledgeable of the issue, and friendly. Glad we decided to go with CHW to cover our home. I would recommend CHW to my family and friends to protect their most important investment.

I must say that choice warranty has come a long way. I have had 2 separate claims from 2 properties and both of them were taken care of immediately. For one there was a confusion but the choice approval team allowed the valve replacement at the very last minute. I am looking forward to them becoming better every day.

It was easy to make a claim. The technician from Televideo SVC that came out to repair the dishwasher was very knowledgeable and friendly. The $65 service fee is well worth it. My dishwasher was repaired quickly.

My kitchen faucets was broken and could not be fixed. I went one month after calling to get it fixed. I was told that it would be replaced. But when came time I had to pay for it. I feel like when I signed up I was misrepresented. Please take care of this.

Repairman was fast and knowledgeable, arrived at my home less than 24 hrs after claim made, he was very good at finding problem with dryer, he explained problem to me and told me about the parts needed for repair, he advised parts would come to my home and he made followup appointment.

It was easy to schedule the appointment, the next day at 8:30 the tech was knocking at my door. After he checked it told me that wasn’t going to be able to repair it. I received an email saying that it was going to be replaced. It was very fast and easy, I’m very happy with Choice.

I just paid $75 to a CHW electrician for some exhaust fan and ceiling fan problems that recently happened. While he was here an e-mail from you stating that this was existing problems. This is not true and I live on social security and now problems are not fixed and I am out of $75 which is a lot on my fixed income. Very upset with CHW!

This was their second service call during the last two months. Both were excellent and prompt. They replaced an HVAC fan motor in my attic today. Antonio, service person was excellent.. knowledgeable and pleasant. He was here yesterday, analyzed the problem and came back today with the part and fixed the HVAC. Thanks.

Once the the repair was scheduled it was taken care of pretty fast. I had a breakdown in communication on my part. The technician said that he would be here at 7:30am and he was here at 7:30am on time. The repair was taken care of. Everything went well. The technician was very thorough and had some good recommendations. Even left the area looking good.

I was shopping for a home warranty because while I have never needed one before, since I pretty much fix anything, I'm older now and on a fixed income so it makes sense. Choice was the top rated I could find and the help I got covering this old house was great. I will probably add onto this thread whenever I have to make a claim and see how they respond. But so far great!

Choice Home Warranty chose Cooper garage door opener company to come to my house out and repair my unit. They were very responsive, courteous and professional. They troubled shooted the problem and diagnosed the issue correctly. I would highly recommend their services for anyone experiencing problems with their garage door opener.

My experience was good, even though Clarence was a little too pushy. I am looking forward to years of our relationship. Hope the pricing does not increase and the service call charge stays at $75.00. And monthly charge stays the same. I will call if there is a problem after my one year is up. Thank you.

Our garage door has been challenging lately so we had to request service. This has been the first time in a long time that we have received awesome service with regards to CHW. This was definitely one of the best service calls and technician we have dealt with. I am not at the place where I would recommend CHW to a friend just yet.

A & H Sears Repair Service was assigned by Choice Home Warranty Company to adjust the temperatures in the upper refrigerator and freezer of my KitchenAid Refrigerator. The 1st appointment was August 22-2023. The technician quickly found the cause of the meltdown & ordered the parts. The follow-up appointment was 9-06-2023 & Sears had shipped the parts in advance. It took less than 40 minutes to install the parts and clean the coils to protect the compressor. Technical experience and efficiency were first rate.

The technician that came was prompt. Getting the resolution I was told 2 hours, it took 3 days. And now I have to wait 30 days before I can get the e-cert for ME to buy the new appliance for which I may end up paying half for and paying to have it installed.

This is my First experience with your company. Today I had the pleasure of speaking with one of your representatives.in order to sign up. The person that I spoke to was professional and allowed me to ask my question before proceeding. If Choice is anything like their representative, that I spoke with, then I look forward to a wonderful experience.

Reps were very courteous and knowledgeable. I asked about the warranty on several appliances and Rep was amazing and gave his answers right on. I did not hesitate to sign up. I have always had a warranty company as I believe it's very important to have. I recommend to all my friends. They need to have a warranty at all times on their home.

Once Home Choice and my Property Management company got coordinated, response time was quick for Air Conditioning in the AZ desert. Repairs were not needed as the tenant repaired the problem and did not inform property management company or myself. Not sure yet if I will get stuck with a service call or not.

The garage door opener was fixed in a timely fashion however the warranty covered the drive BELT and SPRINGS were to be included but invoice showed a charge. It states in the warranty manual all component and parts covered. Warranty still charged for SPRINGS. As a result, I do not know I should spend the money on a new 3 year home warranty contract.

The company, Joseph’s Drain Cleaning, which was utilized for the warranty. Repair of our garbage disposal was extremely quick and thorough with the entire process. They were able to get approval within about 5-10 mins and completed the work the next day! Excellent customer service and left the area cleaner than when they arrived!

I have been trying to call the person, at his request, if I have a question. I do not get a reply. I called the number and sent him an email. Still no reply. Very upsetting. I am assuming it is going to be this way when I file a claim. You were quick to take my money, but not concerned about your customer at this point.

The process was very easy and fast, technician was in my house within 2 days and was very professional and presented themself accurately. Love this company and I would recommended to everyone I know. My job was completed within the hour and was done properly. I also called the customer service line to get more info about my policy and they were very friendly and helpful.

Shamar was the agent I spoke to. He was very knowledgeable. He helped me choose the best plan and found some discounts for me. After being misinformed by a competitor's program, he guided me through the enrollment process to make sure all my equipment was covered. I don't know what else to say except. Even with this coverage, I hope I never need to file a claim. It's nice to know that if I do, it's nice to know Choice Home Warranty will be there.

The technician arrived on time and completed the service call quickly. He explained, to keep my garage door working properly it need to serviced once a year to have it in tip top condition. I would recommend D and J Garage Doors and use them on my next service if the need should arise.

Made 2 claims on August 18. Nothing has been done. Communications has been limited to find your own tech and we will reimburse you. That is NOT what I signed up for. I am paying for a service and NOT getting a damn. Will post on web page to NOT BUY CHOICE AS THEY DO NOTHING.

I have had Choice for many years and for my parents as well and we’re very happy with the service. Their CS reps are courteous and efficient and technicians are sent out within a reasonable time. I’ve also had situations where appliance can’t be repaired and they have sent me a coupon to help in buying a new one. I definitely recommend CHOICE!

The technician that Choice Warranty sent to me was 5 stars all the way. He was nice, extremely polite and very experienced. Choice on the other hand is no longer in my future. After paying relatively high monthly fees, and paying a fee to see what exactly was wrong, I now have to pay another $580 to get it fixed - "for things not covered."

We had an issue with our washing machine, repairman came out and was very polite and professional. He said they would have to order parts. Later that day I received an email from CHW that said Good News, they were going to replace the washer instead of repairing it. It was hardly good news. CHW stated the amount they will give to replace it. The amount was less than HALF of the cost of a new washer. (This is for the exact washer, which is still available.)

Didn’t have to look for anyone. CHW had someone out to my home ASAP. Just had to pay the one time fee. If you don’t have protection for your home and appliances you need to get it because it’s very helpful to have to be on the safe side of things. I love CHW.

Claim for door opener was denied because a roller was defective. How does one know trouble is brewing if the garage opens and closes with no hesitation! This is very underhanded! I would pay for the rollers but Choice should honor the coverage for the opener. Be sure I am leaving this deceiving company!

Prior experience with CHW was a nightmare. Like they didn’t care not get a tech to help us. This time, only a few days assign a tech. Tech has great communications. Showed up on time and fixed our AC. PHELAN and Company LLC was so professional and efficient. Thanks!!!! This experience vs my first with Choice is how it’s supposed to work if you want to keep your customers.

Service was good. Communication was bad. Took 3 weeks. When I call in the customer service is not good. The team had no sense of urgency. Told me to call the company that you all picked to find out what the status was.

Last year I had an issue with my a/c. The company you sent out was under review. Not sure what they did but damage the unit completely. They even gave me the $65 fee back and that's when the nightmare began. I was accused of not taking care of my a/c and was denied any repair. I will never recommend Choice Warranty. Your customer service 3 minute phone calls were a joke. Unfortunately I had signed a contract for a couple of years. Will not renew. The experience was so bad, no a/c for a month going back and forth over the repairs and at the end I had to pay for a new unit. No help from Choice Warranty!!

I submitted a claim for roof leak; they claim it happened before the policy was purchased, and denied it. This is not the case, as there was no leak when I purchased the policy. But now I have to fight with them to try to get them to cover it. What a waste of time and money. I will not recommend you to anyone!

I called about two claims and the person that took my call was very kind and professional. I have no complaints at this time. I am still waiting to hear from the contractors who are handling my claims, however, I truly believe that I will get the same kind of service from them also.

Quick response to replace dishwasher. Still haven’t received the gift card though. So we have been without a dishwasher for longer than we prefer. Also we don’t love that we are forced to buy specifically from Lowe’s especially the closest one is quite far from our home. We wish we would just get a check or direct deposit right away so we could go buy one quickly.

I was not satisfied with the A-1 plumbing service. They told me water softener was not covered and tried to sell me a whole system for $2,800. Said salt tub could not be sold separately. I told them that this cannot be accurate and then told me that I could be right. When I called Choice Home Warranty, they told me they had not received a proper diagnosis. The workers that came were very friendly, I had no problem with them, it was the owner, I’m assuming, who I had all Contact with over the phone. I never received a call back so I called back today and I was told the tub would cost $280 Roughly. When I told them that it was covered, they had to backtrack to the email and correcting themselves. Just overall bad experience. I haven’t yet got the part, they are due to come Tomorrow.

My AC unit was leaking water. The tech, Mike, found that a line was clogged and needed to be cleaned out. Apparently, it was not covered under the warranty and he charged me $250, plus the $85 service call fee. I think that was a bit expensive but he was already here and could do it very fast, and he did.

The actual coverage that I was looking for Choice had what I needed. I am grateful of their coverage. Will recommend to my friends. Also, it's hard to find rates that low. Hopefully we will not have no need for this warranty soon. But glad to have in case we do.

The sign up process was simple. All my questions were answered clearly and concisely. Very affordable. Highly recommend this company for your home. At the rising cost of repairs and the lack of companies to choose from, this service will have you in their corner and your worries will be over.

I had no negative experiences during the repair process for my washer. The repair tech was polite and experienced. The timeframe was a bit challenging being forced to use the laundromat for a couple weeks. Those places are expensive. I already understand it takes time to get a repair scheduled and ordered. The process is obviously slower than trying to fix the machine myself. Once the job was complete my washer works good as new.

Service is good. Call in some time a little slow. The work is good, some time it takes too long to respond. Price is good, payment upfront is tough. Need to have a payment plan to pay out of six months, and keep the discount price on the service the same,.

I wasn't happy having to wait almost two weeks to get my toilet fixed. I couldn't believe Choice wasn't able to find someone who could fix it sooner than that. Had water been spraying all over the place I would hope to have received better service but I'm thinking I may not have. This was the worse service I've ever received from choice. Hoping to see an improvement by selecting more than one plumbing company for the jobs in the near future.

We have now been without hot water for 1 month. It took 2 1/2 weeks just to get a technician assigned. Technician never called to make an appointment. CHW made the appointment when they wanted. Tech came out on a Wednesday, now it is Monday and have not heard anything about a repair. He is waiting for CHW to give an authorization. Not Happy!!

The plumber who came to my address didn’t fix the problem and left a mess plus I had to call someone else and pay them out of my pocket. This is the second time I have had plumbing problems and I have had a problem. I guess if I have a plumbing problem I might need to call someone else to do my plumbing problems.

Hot water tank is leaking water and Choice Management has not explained why water tank claim has been denied. I have a Total Plan coverage!!! I contacted Choice and filed a claim August 30, and today is Sept 5th. Choice Management has not contacted me with reason for denial. I do not know who reads these response but I do not feel comfortable not knowing what to do. I am retired and do not have money to buy a water heater. I need someone to help me. The contractor who does the repair is stuck between me and Choice on what to do.

Last time it was fixed and they did a very good job. We did have issues with the fridge which was not very fun, but it was still fixed and you guys gave us the answers that we needed and how to move forward. Thank you in advance for this one and we will gladly write a review again.

Very reasonable price on home warranty. Representative was knowledgeable of service. Offered discount incentives for veterans. Canceling Cinch home warranty due 9/23/2023 expiration of service. Liked the low $85 upfront charge per service call. Sorry that I was not able to take advantage of the offer for veterans. It was the best deal. Unable to pay over $1000 at this time.

I had an oven that wasn’t getting hot. My repairman named Victor H looked at it and right off the bat he told me what was wrong with it. Luckily he had the part on his truck and had it fixed in less than 30 minutes. Great guy. I will most definitely ask for Victor H if I have any more repairs needed. Choice Home Warranty got right on the claim. They gave me no trouble or problems about my claim. I would highly recommend Choice Home Warranty.

The service company that Choice Home Warranty chose for my repair was very good, professional and knowledgeable. Choice does respond quickly although the actual repair vendor may take some time for the actual repair. My experience has been forty-eight hours. I would strongly recommend Choice Home Warranty and I will continue to use them.

Marvin of JZ has worked very hard to repair my dryer, but it still does not dry unless run twice.. He believes it could be the dryer vent, but I had that cleaned out. This dryer has been giving me problems for about 2 years. It was repaired once, before Marvin came, but he has been here at least 4 or 5 times. The timer does not finish it cycles, but he said that would be very expensive to repair, and he isn't certain that is the problem. I think you should help me buy a new dryer. This problem is very frustrating

Flawless Sewer Service did a great job on the toilet repair, and their service fee is reasonable and competitive. They responded quickly. They came on time and quickly solve the problem. They also provided service receipt on time. I would hire them again if needed. Their contact information is: Samantha at **.

The only thing I may have been a little disappointed about was the amount of time it took to get to me, but other than that the experience was amazing! I was very satisfied with the repair person. The entire visit took 15min. Again, I would definitely tell friends and family about this amazing experience.

The Consumer Affairs marketing campaign was a brilliant move, offering consumers the opportunity to lock in a fixed rate of just $350 (approximately) per year for a generous 6-year period. This not only provided peace of mind but also guaranteed significant savings in the long run, making it a smart financial choice.

I signed up for a year's protection. Then I got TWELVE phone calls from this company's representatives (I suspect) each wanting me to upgrade to a multi-year service agreement (not a "contract" according to them) for around $2,900! PUSH-PUSH-PUSH!!! I threatened to cancel my one year agreement if they didn't leave me alone. I don't know if this company is any good, but HIGH PRESSURE always turns me off.

The technician was great. However, Choice Home Warranty repeatedly takes way too long in scheduling service and getting the problem corrected. Expect to wait several weeks! You'll have to take the initiative during the claims process. Choice does not have the telephone numbers for several of their "contractors" - that's up to you to find - for example, their Sears vendor.

It’s been over a month and no one have come out to look at the problem. When I went to the website to check it says that the problem has been fixed. I have not heard from anyone as of yet about the come to fix my refrigerator. I have not heard from Choice about who the problem was assigned to so I don't have a contact name or phone number to reach out to them.

The gentleman that I spoke to was very pleasant and friendly and gave me a lot of information about my policy and that what sold me. I think his name was MR **. And most of all he did not try to push me in to getting this policy. And yes I would recommend this company.

Spoke with Elliot ** from Choice Home Warranty and he had very good communications and explained me about the process and how it works. He was very keen and knowledgeable and understands customer’s expectation. Thank you very much Elliot!! Looking forward for an exceptional service and worry-free customer care experience.

Our AC unit stopped working on the Saturday evening of Labor Day weekend. I sent in a claim request that evening. Even on a holiday weekend, Choice Home Warranty was able to schedule a service call for me for Labor Day Monday. Awesome customer service and thank goodness for vendors who work on a holiday!!

Was really impressed with the 2 days turnaround time from submission of my 2 claims and to resolve and fix my issues with my faulty ice maker and burning smell with my dryer, especially during the holiday coming up, Sept 4th. I just wished the e-gift card from Lowe’s to replace my dryer would be issued to me in my email sooner than 30 days from 2 Sept 2023.

My A/C wasn't working, not cooling at all during very hot weather. The technician came out and fixed it, that was what I had expected and that's what happened. It works great now, no problems. Very happy about that.

The end of the chain broke on my garage door. The guy said it should be covered so I waited. Then this guy said it wasn't covered. He put some grease up there but the door still wouldn't open so I asked him to leave. That was terrible. He was trying to make money off me. I had a man come that I know does repairs. He has a reputable garage door company. He said they ruined that door. The garage door doesn't open anymore. I have to lift it up and down. I don't wanna do that but I don't have money to get a new garage door. Thank God we still have one door we can go out of.

Choice Home Warranty has been excellent in responding, assigning a technician and following up during and after the claim. Great Team to work with and would not hesitate to use them again if/when the need arises. Their website is user friendly and contains details of what is and is not covered.

Once I submitted my claim to get kitchen socket repaired, I was impressed with the quick turnaround. I was contacted and scheduled the following day. I have been with CW for many years and their customer service has always been very good. I would recommend this company to all my family and friends. Very happy customer!

Claim was initiated on 8/24/2023 for a broken handle on a multiport valve. I was informed that there was some difficulty finding a technician in my area and requested that I find one. I used my local pool company to perform repair and submit justification documentation through the website. Claim was rejected and an appeal was filed. I discussed this issue with the claims representative and was under the impression that the technician did not indicate that it was normal wear and tear. Technician updated the claim but then received a phone call that claim was, again, rejected and that no further appeals would be considered. I believe that the failure in the system was due to normal wear and tear and should be covered by the warranty.

The technician was very professional and on time for the appointment and l really recommend CHOICE HOME WARRANTY Because they are very responsible and they they try to do wherever the company needs to do to fix any problems we have with any appliances. Very efficient. Thanks CHOICE HOME WARRANTY.

The technician arrived 3 days after I put the claim in to address my septic concerns. The red light was on, but the alarm was not sounding. The technician let me know that my septic needs to be pump out. I followed up with Choice to see if my warranty covers the pumping out of my tank. I haven't heard back yet.

When I purchased this home warranty I was assured they would have service tech is our area ( we live in a small town about 1 hour from San Antonio). This was not true. First, the water heater had a problem, they found a great company to fix it but the co told them we needed 2 parts, Choice told them to fix one part and if that didnt work to resubmit and they would then possibly have the second part fixed. Needless to say it took about 2 weeks to fix the water heater. Our A/C went out in 105 heat (My husband is 94 with COPD). They could not find anyone who would work with them. We had to find an A/C company and pay out of pocket.

The tech was good but CHW is the worst. They denied my claim twice to fix it. They keep finding an excuse in the fine print to deny my claim which I have the total home plan which covers everything. But they deny my AC system once last year, was a no-show. This year denied AC compressor and freon leak. I would not renew or recommend them.

The technician arrived in the window given. He was very courteous. He put booties on to make sure he didn’t track anything into my house. He waited in his truck while he got approvals and had my garbage disposal replaced within an hour. He did a great job! I would recommend him.

Air conditioning problem they didn't find a technician till after 48 hours and that technician cannot come out for a week and it is very hot. I have a senior adult that lives with us and I had to take out of here. When I called they were basically very rude and said they weren't going to do anything. Stay away from Choice.

Service to repair my plumbing issues was scheduled for Friday but the company called and told me they could come out on Thursday instead and I was very grateful since we could not use our shower. The Sage plumbing technician was professional and courteous. He assessed the issue with the shower and the toilet and was able to resolve the problems. He provided quality service.

I am not happy about the purchase of the policy. There was far too much pressure put on me to buy--and buy more. The policy that I received by e-mail is impossible to print, so I do not know what is contained what exactly is on the policy I need to have a hard copy sent to me now because I have no record that is proper. To summarize, everything was done on the phone, giving me no opportunity to understand the policy,

It took a month for them to send someone to our house to fix our A/C. It was record high temperatures! There is NO reason for this. Thankfully when the technician got here it was an easy fix and we didn't have to wait another month for them to approve the fix.

The plumber's office called to ask if he could arrive earlier. He worked hard to clear the line and said I needed a clean out access and he would be back later to install it. He returned at 7:30pm, did the job and cleared the line. He said he wasn't going to leave me with the problem over the holiday weekend. I am so grateful to Gilbert at Falcon Plumbing for his excellent professional work, courtesy and kindness.

Technician (Kevin) repaired a split system AC. Unfortunately, while he was responsive in repairing a faulty capacitor, the system is not responding well at the back of the home. I need a repeat visit, please. This system has two units. It seems that one is still not working. I need a follow up visit.

I have had a positive experience with Choice Home Warranty overall, with only one claims issue in the 4 years I’ve been a customer. In that case, the repairman who visited my home was not completely honest. He’d told me I needed to pay the total cost for my repair, and that Choice Home Warranty would reimburse me, which I now know is not correct, of course. Even then, after speaking with a representative and manager, that situation was made right, so I was still satisfied.

Anthony was so helpful with us and made our experience perfect. We struggle with technology so his kindness & patience was a true blessing. I would like to be treated by people like Anthony always. It isn't every day that you find people willing to take the time to be, not only kind, but truly be caring. I hope in the future to deal with many more like Anthony **!