Choice Home Warranty Reviews

My dishwasher was not coming on as the light kept blinking as if the door was not closed. I tried several times to ensure that the door was closed, but the dishwasher still would not come on. The technician knew right away what was wrong and was able to fix it in 5 minutes.

CHW acted quickly to get a technician. He came sooner than the original appointment when I spoke with him to request sooner service. He came the same day and fixed the problem. He did not leave a mess and was responsive to questions that we had after it was fixed. He did a very good job for us.

We had pretty bad experiences with a different home warranty company but so far Choice has been very good. We have had trouble getting our Jacuzzi bathtub fixed, they can't seem to find anyone willing to work on it, but other than that things have been very good to the point I'm willing to actually leave a good review!

Love this company. We never had an issue. Great service. Never have to wait long at all. Have no regrets switching to Choice Home Warranty. After our recommendation my son is also using Choice Home Warranty. Very customer friendly. It’s easy to put a claim in. Would give them a 10 all the way around.

Ray in Customer Service was very helpful and answered all of my questions regarding a new policy. Pricing was outstanding for this new policy. I appreciate the information. I will recommend Choice Home Warranty for my friends and neighbors. I appreciate the informative website for Choice Home Warranty.

They answer promptly when a claim is submitted and quickly let you know if it's covered or not. They reach out to multiple companies to find one that can do the work. If they can't find one in a timely manner then they let you know and you have the option to find someone yourself and they reimburse you.

I was told by the repairman that this was not our fault. I changed to you from AHS only to find the same issue. Denying a claim just like AHS did when it came to something that costs more money. I am not happy and this only the first claim. Your salesperson makes you all sound great but every warranty company is the same. I thought you might be different.

Abdul was great and on time. His crew did a great job. He did not try to upsell and he didn't overcharge me like the last technician for the same repair job. I would highly recommend him and his company to others. The previous technician overcharged me and did not fix the problem correctly.

The service that CHW provides is very good so far. I had one claim and I'm satisfied with it. I had a problem with the refrigerator and they contacted me with a repair person. The techs came over and took care of business.

Claim was filed for a plumbing problem at the toilet water tank. Plumber visit was scheduled for a Thursday, but they called and scheduled for Tuesday, which was good. The plumber arrived on time, he replaced a part in the water tank. Very professional, polite and efficient. (TD Plumbing), I would strongly recommend their service.

I had to contact Choice several times about sending Sears out here as I don't have good experiences with them. When talking to the agents, they kept saying that they could not get ahold of Edge HVAC & the number was out of order. Told them that wasn't true as I had just spoken to them on the number. Finally was able to get in touch with them & Edge came out and fixed the problem. Concerned with the customer service with your company.

Brandon Was very professional and Courteous, he explained everything to me that I needed to know about the warranty. The monthly payment is very affordable I was assuming on all the stuff you have covered I thought it would be a lot more but I am very satisfied with that monthly payment. I look forward to getting my home warranty through y’all.

Prior to the end of initial sales call, I informed the salesman John I was no longer interested, although we had initially agreed to a 1-year plan and I had provided my credit card info. He continued to try to upsell to a longer plan and was talking about service calls, which led to me to ask if a service call would cost me anything and his answer was not satisfying to me, so I informed him that I was no longer interested. After hanging up, I received a welcome email so I checked my credit card and saw that he had charged my card, so I immediately called to cancel (never should have been opened), and got the run around from multiple people at Choice Home Warranty, before the original salesman called me back and after repeatedly telling him I was not interested as he continued to try and sales pitch me, he finally agreed that I was cancelling.

I just contracted with Choice to be my Home Warranty company, so I don't have much to review yet. However, I am greatly appreciative that they offered me a senior discount and locked in my rates for 6 years. They already had me when they said "same day service and 24/7 response". Since things always seem to break down on a Friday afternoon, my previous home warranty company caused me wait 3 days, due to the weekend and then scheduling a repair person to come to my home. I'm looking forward to having the assurances made by Choice!

Your company wasted my time, when I called and reported my well issue, the person I spoke to did not tell me it wasn’t covered. I waited five days to hear from a plumber. No one would respond to your request for one, I ended up calling my own Plumber, who came out. We sent you a request to have it repaired, just to be told it wasn’t covered. I wasted four or five days with water running wild, which cause my pump and electricity to constantly run. If I would’ve known it wasn’t covered, I could’ve called my own plumber and he would’ve been out the next day to fix it. So no I’m not happy with this company at all. This is the second time, I’ve had an issue with my well and the item wasn’t covered. I cannot believe a pressure tank would not be covered, when you need to have it in order for your well to run water to your house. It’s not a luxury like a water softener it’s essential, you need to reevaluate your well warranty.

Thank you! FINAL TOUCH was great about coming to service my toilet sooner than originally scheduled. This was especially important because I had family staying with me and there was only one working toilet. My family and I truly appreciate how kind and professional they were. Again, Thank you! :-)

When I filed claim, I was contacted within hours by repairman and appointment was made for the next day. When repairman arrived, he briefly discovered the problem but had to order the part in order to make repairs. It was an out of stock high-end part that could take a week or more to get it but he'd try to expedite it. In 2 days the part arrived and an appointment to return to make the repair..

Respectful & diligent communication, ample planning with reliable HVAC service in a timely manner. All the above was consistent in spite of my several calls & claims, i.e. consistently dependable! I told family members & friends to join the CHW tribe! Renowned for its prompt responses, transparent policies, and comprehensive coverage, it consistently exceeds customer expectations. With a stellar track record, Choice Home Warranty emerges as a trusted partner, ensuring peace of mind for homeowners.

I paid for a policy online. Then I get a call with a sales associate trying to sell a larger plan. After telling him I couldn’t afford it more than 15 times and him still pushing I hung up. He calls back 2x in a row. I answer and now he starts to belittle me for hanging up. And he continues to try and sell me more. While this is happening another associate is calling me. So I answer that call and he asked what happened. I explained it to him. So what does he do. Try to sell me more. Are you kidding me? Unless you want non-stop phone calls to upsell you more. Stay away.

Paul ** from Big Hirn Appliance was fantastic! He was very thorough and ordered a part that he will come back to replace. Choice was super responsive and fast. I think they have added a bunch of vendors in the Billings area and it is very important with our cold winter temps. Thank you it is appreciated.

Repaired the washer/dryer, made it work with no noise. The dryer was making a lot of noise/rumbling, replaced the dryer motor and cleaned to work without any sounds. Will recommend to choose/try Home warranty service, just fill/submit the request the online form, they will send email confirmation about technician and date of arrival to repair.

Jamel was great but I was receiving so many phone calls from this company I almost didn't sign up! That was really frustrating. Thank you Jamel for your time. I went with the VIP program. I hope you guys live up to that! I like having the peace of mind that a home warranty offers.

I left my previous home warranty company because there constant constant frustrating communication issues; whether it being non-US based personnel or incompetent personnel. So when I made inquiries concerning customer service, the sales person assured me that there were US based customer representatives and the customer service was all exemplary. He even went so far as to name the company I was looking to leave as he said, "That's a common complaint of the customers who are leaving them." All relative I guess because I could barely get through the initial customer service call. There were language and comprehension issues.

The work was done fine. The only problem was they showed up after the four hour window and did not call and let me know that they were gonna be late. I had called them and they said they were running two hours late but then showed up about 45 minutes after the Window time.

The appointment was scheduled promptly. The technician was friendly and courteous. My furnace was back up and running within a half hour of his arrival. I am very pleased with Choice Home Warranty and I will be recommending Choice Home Warranty to friends and family. I believe I made a great decision.

Washing machine rinse cycle was not working correctly. That’s why we called them out. The repair guy came out spent about 45 minutes trying to figure out what the problem was after various cycles of running the rinse cycle. It seems to be working correctly. Repair guy said to keep an eye on it and if anything happens within the next month-to-month and a half to let them know.

Professional, courteous, and efficient. I anticipated a nightmare and was relieved by having a technician like Reynaldo. I would hire Ren for my company. The tech was on time, knowledgeable, and on time. What more could you ask for? Ren was fantastic and would definitely recommend One Source Plumbing to anyone. Thank you for a job well done OSP.

Reported a non-functioning heating system late on Monday night. Repairman from Mericle Mechanical was here on Wednesday at noon. He worked for 5.5 hours to fix the problem. A new motherboard was required. Unfortunately the one he had on his truck was defective and didn’t work after he installed it. He was back the next morning and had the repair finished in just over an hour. Came home from work to a warm house. Hurray!!! Friendly, knowledgeable and professional repairman (Dillon). Very pleased with the service I received!

Thank you Choice Warranty for approving the claim and replacement of our icemaker in such an efficient manner. You chose a qualified service company and scheduled him the next day. The service tech was on time, knowledgeable and efficient. CHW approved the replacement that day. In one week my new ice maker was installed. Not like my old company!

Our experience has been the worst! The microwave went out on November 17th. It took 3 weeks for a Sears service man to replace parts, just to find out something else had to be replaced also. Upon checking, that part was no longer available. So he was to report this to you and have you OK a new microwave. That was a week ago and we have heard NOTHING from him or you!!! We still don't have a working microwave! This isn't bad service, but NO service! Do something!!

I am hoping that with this warranty that doesn't have limits in coverage that the former home warranty plan was offering for the new year! I was thinking we needed a change after 2 years. I am looking forward to having a long and successful relationship with this warranty company.

Couldn’t be happier with my experience having a dryer need repair. This was my first time utilizing a home warranty and it was very straightforward and easy. The technician was late to the appointment, but how fast my dryers is fixed in 48 hrs at my house is a non issue.

Once I submitted my claim Choice was quick to take action. I am hoping the claim will be resolved in a speedy manner. An appointment has been set to install a new hot water heater this coming Monday between 10 and 1 p.m. I am very pleased with Choice's quick handling of my reported claim.

Attentive Plumbing technicians arrived within a couple hours which was great, because our whole house was stopped up. They cleared the blockage within about an hour. Courteous and respectful. Wish they had business cards and some identifying information, but they were referred by the warranty company so I assumed it was all good which it was. The truck was unmarked as well.

To whom it my concern. I have been waiting for 4 days for someone to contact me about my furnace. I have baby in the house and dogs. You guys don't have problem taking out of acct. every month but you do have a problem with getting someone here to fix the problem.

Why won't you show me the receipt for what you paid for? I still had to pay $550 to the plumber for code upgrades. Those parts didn't cost more than $150. I believe I paid over $300 for labor and I want to know what YOU paid him for labor. AND... I can't register the product for the warranty w/o the receipt... and you won't give it to me. Why?

My Accu Bake oven has not been working properly for a number of months. The last repair person told me before leaving my house that the parts needed could not be found. He made a return date if parts could be found. In reviewing things online I saw that the repair company had canceled their next scheduled repair appointment. I didn’t hear anything from CHW until I contacted them. I didn’t get a satisfactory answer response on that call. A few days later I contacted CHW again to see whether they were going to get me a new stove as mine could not be repaired. I still haven’t heard anything back from CHW. Time is a factor as Christmas is just around the corner and I don’t have an oven that is working properly.

Tech Rise was great. But my washer can not be fixed so I got an offer. It was so low I thought you were kidding. But to my surprise you weren’t. Going through a lot in life and I don’t have the strength to argue. So I took it but I think your company is cheating us customers.

Called getting our refrigerator repaired. I am needing this repaired ASAP. The compressor went out. This is a GE profile unit. 48” built in. The compressor is out, this unit is located in the top of our unit. This compressor is in short supply. There are a few in GE warehouse. I am glad I have Choice Warranty

This was my first time using Choice Home Warranty. My HVAC (heating) unit quit working after a storm came through and I lost electricity. It took Choice Home 3 days to get someone out to my home to assess the unit. This was while it was some of the coldest nights we've had this year. I had very little heat from the heat strips so it wasn't too terribly bad. The HVAC contractor quickly assessed the problem. I got a message from Choice telling me what I would owe which was just a price. No itemized price or anything so I could see what would be done. I was a little upset about that but there's nothing I could do. The email from Choice would only let me accept it or not. So I accepted it and am now waiting to hear when the contractor will be back to repair the unit.

Sunny Services is everything you hope for in a home repair contractor: The technician was Timely, Courteous, Efficient, and demonstrated Excellent Craftsmanship. He had the parts on hand and completed the job in one visit. Best of all, he showed respect for the property. A great value, too. Sunny's is now my go-to company for a wide range of home repairs.

This score may change dependent on what CHOICE does about this most recent billing debacle. I sold my home that was covered by CHOICE over a year ago, to downsize to an apartment as me and my wife prepare for retirement. I called and notified CHOICE and cancelled my policy. Recently, I was going through one of my bank statements, and realized they have been charging me for over a year! This is not okay, and this is the problem with the language barrier you get when these organizations outsource their services to foreign countries. If CHOICE Warranty corrects this issue promptly, I will come back and share the positive feedback, but for now, I am not happy to have spent over $700 for a home I haven't owned for 13 months.

I recently encountered an issue with my heater not blowing warm air, and I decided to file a claim through Choice to address the problem. They were able to contacted a local repair service in reasonable amount of time and was pleasantly surprised by the efficiency and professionalism exhibited by the technician.

My water heater stopped working. Caused a food with damage to walls. Called on my Choice Home Warranty to get it fixed. Choice home warranty told me to read the fine print that states the “water tank” in the “water heater” is not a covered item even though the policy states that water heaters are covered. I got ZERO coverage ftom choice home warranty. I had to pay $5000 on my own. Choice home warranty was worthless when needed. In years prior at same house I had American Home Shield warranty. When I called them to fix a similar broken water heater, they did the next day.

Process can be more simplified and faster. You guys have to get rid of inconsistent and useless handyman who does not replies on time. My appointment got rescheduled multiple time. It was plumbing emergency issue and I had to wait for 2 weeks to get hold on plumber. Process can be more simplified and faster. You guys have to get rid of inconsistent and useless handyman who does not replies on time. My appointment got rescheduled multiple time. It was plumbing emergency issue and I had to wait for 2 weeks to get hold of plumber.

Our refrigerator, a Whirlpool Gold bought new in 2009, started making banging noises. It took weeks and many phone calls to get a repairman out to look at it. After inspection, the repairman said it was the defroster system making the noise and nothing he could do. He also said that basically it was towards the end of its life. Also, if the appliance is still working, warranties really don't cover anything. They have to STOP WORKING.

The technician was very nice and humble, He explain everything in very easy way, and he is very honest and we trust his work. His name is Mike, he was very helpful, and I did realize that he has a great experience. Choice Home Warranty is great company, I had another company to take care my house before, and I left it, and now I am very comfortable and happy with Choice home warranty.

My ejector pump fuzzed out about 5 days ago. I immediately placed a work order for a plumber that worked with ejector pumps. Initially I made the appointment, but after further investigation of that service and reading all reviews, I called and cancelled the appointment. They were rated one star. Why would I want a sub-par plumbing service working in my home. CHW was unable to locate a reputable plumbing service located in SW Michigan. They offered me the option to find my own plumbing service and they would reimburse me for services rendered sans my service deposit. I chose that option and am very pleased with my selection.

Quick and awesome service. Our dryer was not heating. Filed a claim and within a few days was contacted about a service call. Young man from Sears responded and was very thorough. Figured problem out. Ordered part and rescheduled to put on. I know it will be fixed on scheduled day.

The service technician had deemed the stove/range unrepairable because replacement parts were not available. Choice Home Warranty reached out to me and wanted to settle with me for $335. Before I agreed to anything, I got on-line and started checking the pricing for basically the same Whirlpool 4 burner range in stainless steel as we currently have. They were priced at $827.99. That's not including delivery, installation, LP conversion and haul away of the old one, which would put it at around $1200. I'm 72 years old. I can't do this stuff anymore. That means I had to come up with $865.00 out of my pocket plus the $85.00 I had to pay the technician for the service call. I could not persuade the customer agent to give me any more than the $335.00. She claimed my old stove was smaller than the new ones?

My experience was wonderful. It didn’t take long at all not like others that I have tried to talk to you and it was the best deal ever. I am a retired person on a fixed income so you guys are the first that was able to accommodate and fit with my life And my finances. The person I spoke to was very kind and very clear. Other companies wanted an activation fee of a ridiculous amount of money, and the monthly was ridiculous too. So I am very pleased so far and I thank you.

So far I've not been disappointed working with CHW for what would be a small amount of claims since having CHW with me. It's easy to conduct business online than via phone but when needed you can get someone to speak about a claim. Claim responses are pretty fast. Maybe CHW should re-assess the dollar value for a replacement item since today's costs have inflation built in, but that is probably something for the underwriters :)

Ralph was great. We have a policy on a house in Arizona and remembered how courteous and helpful they were there so I gave them a call. Very helpful, answered all questions. Price is very reasonable. Made the process painless! Will tell all my friends they need to go with Choice Home Warranty!

Choice Warranty didn’t cover it. Had to get new. Was happy with technician that came out but I could have found him on my own. No reason to appeal decision. It’s freezing at night with no heat. Can’t wait for that with a stroke victim in home. Always read fine print and then things get twisted around to home choice benefit. Says part is covered under furnace warranty. No not true. That’s only for 10 years. My furnace is 15 years old.

Isreal arrived on time and checked everything out carefully before beginning the process of fixing the problem. He also made sure the door was working properly. He was very kind and answered any question I had. He was dressed neatly in his work clothes and made sure the work area was cleaned up afterward. I would definitely recommend him to work on any project that needed worked on in his line of repairs.

The repair person that came was prompt, courteous, and seem to know exactly what he was doing. Is very easy with the contact information to get scheduled repaired. You only took two days to get the approval and for the service person to come the following day. I’m very pleased with the level of service.

We went months without hot water due to your stalling and delays. Delays always slow in having technicians respond and always demanding second opinion that take another week to two weeks before they show up. Then you send us to a warranty company which could have been done after the first service call.

I requested a quote, received a competitive quote, and discussed the details associated with the quote. My Choice Representative Brandon was professional, knowledgeable, and encouraging. I look forward to using Choice and evaluating their service. I have experieced a few incidents where I've needed a home warranty service, just like insurance.

Greetings, I have been very happy with my service, but I do have one complaint. My fridge has been having problems and a tech did show up and got it running, but then the fridge started freezing items in the fridge side. I didn't know what to do so I left a message in the old claim and created a new one just in case. I received a message saying I wouldn't be charged initially, but was charged 85 for that visit. I found it strange that I would be charged for an ongoing issue. My fridge is still freezing things after the visit, hopefully I won't be charged again if I submit a claim.

Plumber was knowledgeable, efficient, professional, friendly, thorough. Neat, on time. Job was well done. Highly recommend for any future circumstances should they occur. Completed work as follows: kitchen sink, garbage disposal, two toilets, and shower head installation. Well done. Communication was also good and comprehensive. Anything else you need to know you may contact me via telephone, or text or email.

Every time I have called for repairs whether it be my primary home or investment homes, Choice Warranty has always stood behind their service and either repaired or replaced our broken appliances. I have used Choice Warranty now for five years now and would recommend their service to any potential person looking for a dependable and reliable home warranty provider.

While the technician that was sent to our home was extremely helpful, I am very disappointed in the service/support that our home warranty provided. Throughout this process I have had to chat with your claims line multiple times and every time your call fielders have been condescending, unwilling to help, rude, and have honestly left more more confused than when I initially called. We were recommended to get home warranty upon buying our first home. After this experience I am very unlikely to purchase or renew my home warranty. Or recommend your company to anyone else in our circle who is also buying their first home.

Based on my current experience I would never ever consider leaving a positive review for Choice. It has been close to two months, and I have yet to have my microwave replaced. If I didn't have so much money invested in paying for the annual fee and initial service fee, I'd go out and just spend the money so I didn't have to wait any longer to have a working microwave. Also, it's very annoying to receive countless spam emails from Choice. I don't know if I can unsubscribe to Choice emails without accidentally canceling the Choice emails I have to receive.

Desmond the plumber who was sent to my home to fix my water pressure regulator is very passionate about his job and actually is very knowledgeable. He did a good job. I will ask to use Desmond next time if I have any plumbing needs at home. Having good people like Desmond will help promote your company positively.

The technician was very knowledgeable and prompt. Explained everything to me and had my door working properly in no time! Would definitely recommend! Very pleased with Choice Home Warranty. They were fast in getting me an appointment and having this taken care of. Will recommend Choice Home Warranty to my friends.

CHW is Very Responsive. They have this intuitive website where you can request a service very easily without waiting for hours on phone line. They have very wide network of Service with local contractors. They reply to the chat immediately. They also listens to all your questions and answer them appropriately in no time. They also prioritize the issue based on the issue and I had very good experience with all the contractors they sent to fix issues at my home. I would highly recommend CHW.

The technician was very pleasant and knowledgeable. He was in and out. Choice Home Warranty handled everything. I am very pleased with the service. It was a great and wonderful experience all the way around. I will continue to keep Choice Home Warranty and will not hesitate to recommend it to others.

I contacted Choice Home Warranty on 12/11/23 about a bad garbage disposal and completed the online form. I received a notice the next day that Simrel Plumbing was coming between -11 am and 3 pm. Miles arrived at 11:30 and had a new disposal with him and changed it out within 30 minutes. He said to call if there were any problems.. So I was happy with CHW and Simrel! Great job on my first encounter with CHW!

I did my time slot with Shamika. She called on time. It took less than 15 mins. I was very impressed with the process. I waited for 1 day and received my email stating how much I will received to replace my microwave. Now all I have to do is take the email to the store. Thank You

Your first assigned company was Upline. Every time I had a phone interaction with them, I felt I was talking to someone who was running a childcare facility. When they answered the phone, it was never professional, there are always kids in the background, playing, laughing, crying,. We set an appointment Time for them to come out and then they didn’t show. When I called them, they said that their person had gotten in an accident and would be able to come out the next day. But I had to call them they did not call me. The times that were set for appointment were always from 3 to 8 PM.

Leo our service technician was not only punctual, courteous. He was very professional and thorough. He completed the job quickly and he did an excellent job and I would gladly have him return. I was glad that we had Choice Home Warranty and would recommend them to anyone. Choice Home Warranty will continue to be my choice for all my extended warranties.

I liked that the agent explained everything in detail and how the coverages work. The price was great as far as the monthly and annual payments work. Also the service call fee is a good amount as well. I like the fact that they have roof coverage for leaks, this helps so much versus using homeowners insurance.

So far I’m pleased with CHW except for one thing, and that I don’t think that it is fair to your customers that they have to wait up to 30 days to receive the text message that will have the Total Amount of what I will be receiving so I can go to the Lowe’s Store and get my New Microwave!!!! I’m 72yrs old and I need it NOW. I’m also Totally Disabled on Social Security Disability and I’m also a Veteran of the United States Marine Corps!!!! I shouldn’t have to wait that long to receive my Payment!!!!

File claim online on less than 5 minutes! File a claim on the phone! 5-10 minutes depending on the AI trying to understand you when you talk! But quick easy wait for an update in the claim and Done!! The fee is $75 for your repair as long as you have a plan with Choice Home Warranty, But it is worth it in the long run when you could be paying $250 or more for the repair.

Anthony, was very kind. I honestly I never felt pressured but he made sure I knew all the deals available to me, and even helped work out a payment plan. I trust that Choice Warranty will continue in the same manner as Anthony. And I’m happy to be done with American Home Shield.

The tech from Sears was very kind, friendly, knowledgeable about my LG ref. He knew exactly what was wrong, ordered part while in my house. His first visit was Friday, part was delivered to my house on Sunday. Tech had already made appointment to install new ice maker on Tuesday. Returned around noon, completed replacement. Everything working fine now. Great experience. Thanks.

I have been with Choice for 8 years. Their customer Service is very professional, helpful and most of all your claim appointment will be scheduled within 24 hours. They have also given me money towards 2 of my appliances that were not working. I have been very pleased and happy with Choice. I only pay 60.00 per service visit. The techs have always been excellent in sharing information about my claim and very respectful of my home. Thank you Choice! I am a very satisfied and happy customer!

Our technician was fast, friendly, and very efficient. Great service, I’m very impressed with their customer service and with their team of technicians that know exactly how to fix it. My washer was not working it was on rinse and not on spin… I got it repaired with this team and now I’m at peace and enjoying my washer good as new. Thank you.

Today, I was contemplating the purchase of a home warranty product. I searched for companies online and Choice Home Warranty was one company that I called. It was my good fortune to speak with a gentleman by the name of Josh. He was extremely knowledgeable, accommodating, and patient as I decided to purchase a home warranty. I trust that I am as pleased with the product.

Excellent service and experience, the representative was knowledgeable and respectful. The information provided was clear and useful in deciding in favor of a contract with Choice Warranty. The options are very competitive and the services very comprehensive. I feel is a good value for our area. I receive a good promotion and price.

We called Choice for a plumber service call on a Friday, they called back and gave us the appointment time for the following Monday. The plumber came within the time they gave us and fixed the toilet. The problem was quickly solved. It was a simple process and we were very happy.

My dryer quit working and at the time, I didn't know what the problem was. It took Choice a long time to get a tech here for the first visit. When the tech got here, he told me that there were two boards bad in the dryer and once he gets the approval from Choice to buy the boards, he would be able to repair them. He had trouble getting approval for the boards because Choice told him that I was only gonna be able to fix them one board at a time and he said he wasn't playing that. Choice had a second guy come out and he had the same experience. He called me and said he was sorry that he couldn't do it. Then Choice had a third guy come out and he looked at it and he couldn't get any approval for parts on the day that he was here. So, he told me he would have to come back and he never came back, and Choice never responded. I had to go online and get with them about getting the guy back out here.

Cortney ** contacted me about home protection. He patiently went through what’s covered in the plan and the cost. He was highly professional, personal, knowledgeable, and an all-around nice person. He should be commended on his sales and client service capabilities. I ended up purchasing a plan, and I only hope that the service level of all employees are as good as Cortney’s.

The technician was extremely knowledgeable. Knew the answer to my issue at first site. Then recommended to fix a problem I didn't even call about. If I ever have an issue with any other covered item, I hope he's the one who comes out. Choice Home Warranty is very easy to set up appointments with and their help is most appreciated.

I want to start off by saying my first two calls weren’t good. But when I spoke with Harry he was very polite, showed empathy. We spoke for a while and he apologized for my experience with the situation. He was very helpful. I bought two policies. Great customer service. Thank you for everything

We filed a claim on 12/10 about our a/c system not working. They quickly responded to our call. By day's end we had an appointment the next day. The tech showed up on time. He did a great job. Thanks for your fast response. Definitely recommend CHW for home warranty.

Choice Home Warranty was quick to schedule a repair service call. The parts were more costly than replacement. It was communicated I would receive a gift card to purchase a replacement dishwasher yet the amount provided was considerably less than a replacement. It was communicated it may take 30 days to receive credit.

The claim process was very efficient and quick. After some confusion about the coverage, I was satisfied with the end result. A claim for a broken garage door spring should consider the coverage of both springs and not just one, not doing both will only add another claim for the replacement of the second one in the very near future. It's like your headlights when one goes you should replace both.

It would be nice when calling in to file a claim and one needs to speak to a real person for a specific reason that the voice recording, say after repeating herself 2 times, would ask do you need to speak to someone? Instead of repeating herself 5 times. I think if we just needed to file a claim without any special circumstances we would respond to her request within 2 times. But to have to listen to her repeat time after time after time is infuriating. We are not children, we are adults whose time is valuable and should be treated as such. You're trying to force us to do otherwise sucks.

Lee of Alexander Heating and air came out the next day and diagnosed the problem. Brandon came back yesterday and repaired the problem. Could not have asked for better service. I like Choice because you use independent contractors who care. Thank you!

I filed a claim for a washer repair and 3 weeks later they have yet to schedule the repair. I just kept getting emails saying they were working to find a technician in my area. Waste of money. I would NOT recommend them. Each attempt to “escalate” my claim was met with a canned response.

A main spring broke, there are 2 springs on the system and CHW would not pay to change out the second spring in spite of the fact it could be a safety hazard. If this second spring breaks in the near future then you will have to pay another service call. This is not common sense on your part.

Garage door still not fixed. Don't need Choice Home Warranty anymore. I feel like I'm wasting my money with this. I called in a claim for my pool pump last summer and I ended up changing that out myself as well. You all haven't fixed anything I've called in. I'm done.

Original claim submitted on 12/2/2023. On Monday (12/3) claim acknowledged an assigned service contractor. On Tuesday (12/4) and determined a total replacement was required. The water heater was not replaced until Monday (12/11). Unexceptionable! This should have been placed a priority and not considered a luxury. No one should be without a water heater for that long.

The folks at Choice have been and were today, knowledgeable and fair in making a request. The only problem I had was understanding the call taker... In the past Choice and dealing with them has been a very good experience...

I have been a customer with Choice Home Warranty for a very long time. I think since I been a customer of this service company, I have not had to use them very much, but the times I did use your services, their repair persons were very well mannered, very capable and quite knowledgeable regarding their craft! This company was very skilled in planning, executing their employees by putting them on repair jobs that matches their particular skill set and this is why I stayed with Choice Home Warranty for so many years!

Make sure you read the fine print on replacing the heat and air. They will let you be without heat in the middle of winter for weeks. They won’t replace the unit because there is a part available to fix it but it will take six weeks to get it and don’t even know if it will fix it but let us freeze our toes off.

I love Choice Home Warranty, they are always prompt and on the job. I am never disappointed and if you have a issue with the vendor and you are dissatisfied they will quickly correct the problem. With CHOICE Warranty you have no worries. You will be satisfied with their service. I am a satisfied customer.

The individual I dealt with was very clear in the type of program offered and what my monthly/annual cost would be. He was very quick to answer questions; his responses were genuine, he was knowledgeable, and in the end I truly felt that the price for the program selected was excellent. I stressed my budget and he respected that.

Yes waiting on a service call. Always available to report issues. As a widow woman it is assuring to know any home issues I have are less stressful having Choice Home Warranty. This is my first claim and I am unable to report anything final on service at this time.

It’s been a great experience using Choice Warranty for the Texas new purchased home. They have been quick in providing a technician for the multiple areas we have had with issues. Plus cust. Serv. Has replied to all my questions. Thanks for your quick response to all my home claim issues.

I had a great experience with this company. The technician early to the appointment! He was knowledgeable and helpful. He had a pleasant attitude and told me ways to maintain my garage doors and the different parts that needed regular maintenance. I would recommend this company to my family and friends!

I'm on oxygen and my lungs are not that good. I could end up in a hospital with pneumonia again. I had to have space heaters. I told American Home Shield I needed somebody out here for the furnace right away. But It was a week later that Best Choice Maintenance finally came out here to do it. If I ever have the furnace or air conditioner to be worked on, Choice Home Warranty shouldn't dare send that same guy out. It took him over a month to get this furnace fixed. He put one wire in, took it out, and put a different one in. Finally, I called him and chewed his butt out. I also called American Home Shield and yelled at them. Whoever I was talking to saw what I said about it going on for over a month.

The last time I did a claim, it didn't seem like it went to the correct person. I had problems with my refrigerator. I had water all over the place and I couldn't get ice or water coming from my refrigerator. Every time I told them I needed a plumber, the guy would come and say, “You need a plumber.” I had them come several times before finally somebody came and fixed it. But other than that, they usually come right through. If I had problems with my dishwasher or washing machine, the next day they came and did a fantastic job.

I don’t understand why it takes so long to respond to an initial service visit. You guys use to take only a day to respond. Now it takes several days to even come and look at the appliance. Plus I am sure you will have to order the part needed so it will take another week to fully complete the repair.

My fridge had stopped making ice. I made the call on Tuesday, and the repair man arrived on Thursday. There was a couple of parts needing to be replaced. He put the order in for the parts and scheduled his return for the following week to complete repairs. Totally satisfied with the service and our technician.

I was pleased with the experience I had and with the plan I received. I would recommend them to my family and friends. I chose them because they were highly rated on the internet. I felt I was treated given a fair deal.

The person at Choice Home Warranty sold me on stuff. So, I ended up going with them. I've made a few claims with them and I had to pay the $65 deductible. I had issues with them picking and choosing and mincing the words on what they're gonna possibly cover. When they sold me the home warranty, they told me that everything is going to be covered. I paid extra for the swimming pool. When I made a claim on the air conditioning, I had to pay for the motor out of my pocket because of the verbiage that was used so that they didn't have to pay for the claim.

Tech was sent out fast and determined refrigerator needed to be replaced. That part of service was great but where they get 3 stars only is they offered us money on Lowe's gift card which is fine but what they offered does not cover the style I have with the functions that my fridge has and it takes 30 days to get the money so I'm here waiting for the last 2 weeks to hear something.

After encountering an unexpected issue with the plumbing system at my home. The technician that came was very diligent about getting the repairs done and I really appreciated that.. Unfortunately the call to customer service to complete the task was a bit annoying after holding on for so long then the call dropped. Also waiting for approval to get the job done was not quite satisfactory as I had been transferred to several people to try and get the problem resolved. That took well over an hour. However, the contractor was patient and knowledgeable of his job, and I was very pleased with the work that was completed. :)

My garage door was failing. I scheduled service through Choice Home Warranty. I waited several days, not able to use my garage door. The tech came as scheduled, and informed me that the required repairs were not covered by my Choice contract!! I had to pay $775 to have my door fixed, including the $75 Choice fee. Very disappointing to find that after waiting, the required repairs were not covered!! I called Choice to complain and asked to speak with a supervisor. I was told that I’d receive a call from Choice within 24 hrs on 12/6. It is now 12/10 and I have not received a call! Very disappointing, unprofessional service. I have 3 homes “protected” by Choice!!

My washing machine had problems on Saturday evening. I immediately called Choice Home Warranty and placed a claim. By Sunday morning I had an appointment made for the following day, Monday. CHW was quick to get me a claim number and to send a repairman out to help. I would definitely recommend them to a friend or family member.

Our dishwasher was out and after just one visit from Marvin with J & Z Appliance Repair, LLC at **. He diagnosed the problem and the dishwasher is working better than ever... I highly recommend this company to do and and all appliance repairs... We also recommend CHW. They have fantastic to deal with... Thanks again Marvin and Choice.

I was told by the sales person when I signed up that Choice had over 800 service people in my area, yet it took several days to get the same guy out that serviced us with Sears (prior warranty). Told us flat out that there were no parts available and cancelled the parts search on 12/6. I check with Choice on 12/7 and was told they weren't notified by the serviceman. Called Choice after talking to Sears who stated they notified Choice. Still waiting after 3 weeks to find out how Choice is going to honor the warranty I paid for to fix/replace. Very disappointed with Choice so far.

We had mixed experience with the time it took for the contracted servicers to respond. The locksmith was there the next day and did a great job of rekeying our locks. The plumber could not respond for nine days to replace a damaged shower cartridge which made it impossible to turn on the shower. He did a proficient job of replacing the cartridge, and I'm sure he fulfilled the terms of his arrangement with CHW. Apparently CHW puts out requests to all their potential servicers, and whoever can offer the most timely response gets the job. Is nine days an acceptable length of time to get service from a plumber? That's a decision for each potential customer of CHW.

I had a terrible experience with Choice Home Warranty. They sent an unqualified plumber who happened to be a technician in learning underneath a plumber who's not even in the Charleston directory. He's not in the Better Business Bureau. He's an individual who works out of his home, who sent his brother who was unqualified and used an electric saw and tore up my sink top when he was replacing a faucet. Choice Home Warranty said I have to settle anything with the vendor. They don't take responsibility. However, their ad says that all of their plumbers are certified and are investigated and are top-notch. That is false advertising.

I reported a problem on line for my built-in wine refrigerator. I raised the question that this appliance may not be covered under our agreement. I then received a scheduled service date for a technician to come out. As expected, I paid the technician his $75 service fee. The tech told me that it needed a new compressor, and he would put in the claim. The next day I received a letter from Choice telling me that based on the information that I provided, and information provided by the technician, my claim was being denied. Why did you schedule a service company to come out when you did not cover the reported appliance that needed service?

The technician who came out to our house was wonderful and said our 21 year old refrigerator needs to be replaced. It is not working at all and we have lost all our food. He had to unplug the refrigerator. I agreed to the Lowe's gift card on 12-7-23 from Choice and when I submitted it, It said to expect the gift card within 30 days. This is unacceptable when you have a refrigerator which is not working at all. Poor business. Please send Lowe's gift card ASAP. Thank you.

Took three weeks to get parts ordered by technician four days after I filed claim on refrigerator not cooling. He came, "fixed" it but two days later, fridge is still not working. Temperature of both freezer and fridge section registering 80 plus. Two stars is for scheduling someone. They do not return my call or your text message. Still need HELP with this.

Excellent Customer Service. The Technician was on time, diagnosed the issue and fixed the problem with no issues. Thanks again for your due diligence. I highly recommend these services. Count on Choice Home Warranty to always deliver the best service for all your home needs. I really appreciate this kind gesture.

I had excellent service with Mertek. They repaired my dishwasher. I would definitely use this company again. My technician was great, his name is Mervin **. I highly recommend him. Very professional and knowledgeable. He actually called and repaired the dishwasher sooner than originally scheduled. I really appreciated that he was so conscientious.

Filed the claim on Saturday late, was contacted the following day by company assigned to respond. Repairman came on Monday at time designated. Was very competent and professional. Diagnosed problem in about 15 minutes but due to age of machine said it might take a few days to obtain parts, Contacted me the following day. Said parts were on the way he would be out the following Monday to complete the repair. He arrived on time the following Monday. Completed the repair in about 20 minutes.

I requested the need for a plumber and when he got here there were a few things he had to do, like uninstall the toilet, that I had to pay out of pocket. I almost had to pay $600 for a camera to go down the sewer pipes but thankfully the city came and did it for free. Even though it was on my side of the property line. Now to get the toilet reinstalled I have to pay $250. I guess plumbing is not fully covered.

The tech was very knowledgeable and gave advise on how to clean the appliance and I thought that was very kind. I'm hopeful my dishwasher will once again function as it should. He didn't find anything malfunctioning but suggested using another style of detergent which I will.

He was on time, and ahead of time. He did what he could to get the dryer working. Although the motor is bad and he was unable to fix the issue. He was professional about the issue. Awaiting results of finding from Choice Home Warranty. Need appliance replacement asap. This is my first claim so let’s see how this ends.

The technician was great. He tested everything and he determined that there was no power in the outlet. Therefore he wasn’t able to fix it. We need to get an electrician to solve the problem. The service was great.

The technician who fixed our garage door spring was knowledgeable and professional. Fixed it in a timely manner. I was pleased with the time to placing the request with Choice Warranty and the promptness of an appointment. I would recommend both choice warranty and the garage door repair co to a friend.

It took 8 days to get an appointment. That's a long time to be without. Need quicker turnaround time. Only negative. Everything else was good. Technician had to go get the part somewhere else because none in truck. Appreciative he found a place to get part and come back and fix dryer.

Choice Home Warranty SCAM has been my home warranty provider for at least 5 years. It appears that when I cancelled policy it does not allow me to access my account to provide specific data to add to this review! I have paid approx. $500 a yr for this home warranty each yr with a service fee ranging from 65-85$/ service. The last straw was that CHW refused to replace piping due to stating under section D then Patrica M ** switched to section C states this is not replaced.

My dishwasher stopped working. I entered the problem into the CHW website. Within a day I heard back, that a tech was scheduled for a Tuesday. The repairman came out as scheduled. He didn't have the needed part so he came back with the correct part, the following week. Now the dishwasher is working great.

To be honest CHW took a little longer than I thought it would take to find someone to come to my place and do the job I had asked to be done. The people that they finally found were very good and very nice. I was happy with the job done.

Bit early for a review since I just signed up but here I go. Young man I talked to was kind, courteous and efficient. Had me signed up in a flash. Hopefully if I need your services in the future it will be as efficient. Thank you.

Updated on 02/01/202: My heater was working some days and not others. Leon from EMS came out a couple of times, and I was very pleased with his services. I am in the process of getting the unit replaced. Mark from EMS was very pleasant to work with regarding the replacement, and he patiently answered all my questions. Quite a few things are not covered under my warranty, which led to a pretty hefty out-of-pocket for me, but I guess it is better than paying full replacement, install, and disposal costs. I am thankful for that. I am hoping all goes well with the replacement and new unit. Thank you.

I had an air conditioner problem and Choice Home Warranty sent somebody and they fixed it. Now, I have the microwave problem and the claim is a big hassle. The guy from the company that Choice contacted took a look at the microwave but never sent the report. I called Choice and they said they haven't received the report from that company. So, they asked another company to take a look at it. And this time, Choice got the report. They sent me an email asking me to go to Lowe's and have somebody come and take a look and give an estimate. And they can go back to Choice and discuss what they need to do. I'm gonna be out of country for three weeks. So most probably, in January, I'll get hold of them and have them come and take a look and give the estimate.

My child jammed the plug down the drain and neither myself of his father could get it out. The guys from Flawless came all the way from Staten Island and fixed it in under 5 minutes! I don't know how they did it but they saved the sink, the vanity, and got the kids out my bathroom. Thank you so much!

How come I get phone calls and email. Wanting me to sign up for Choice Home Warranty. When I have already got Choice Home Warranty policy. I would like to have a contact showing that I have a policy and who do I call when I need help. If I can't get the policy cancel my policy.

This is my first experience with Choice Home Warranty and I have to say it was great. The Tech was very professional and friendly. He had to order a part and I've already gotten a date for him to come back to install it. So far, I'm happy. Will be completely satisfied when the part is installed. They also keep you updated on the progress of your claim, with any delays. The technician also kept me informed with what he was doing.

I didn’t get his name, but he provided excellent, quick services explaining the details of his work as he completed each task assigned!!!! He was extremely professional and the time he took to complete the job was amazing!!!! Although I didn’t get his name he’s highly recommended for all your plumbing needs!!!!

This experience is with the repairman from Sears. He was great! Very friendly and professional! Explain everything to me! Communication was great! And told me the next steps! I would recommend him and his shop 100%! As for Choice Home Warranty I can’t really give a fair review yet. When I said I would switch from my last warranty place to you guys to try you out because the other one raised their prices high I was told by someone from CHW that my first repair service would by free as a complimentary courtesy from CHW! But when I made my first repair service, which is the only repair service I needed so far, I was told there was no complimentary service deductible so I had to pay the $85.

I couldn’t have asked for more from Choice Home Warranty. I called them because my refrigerator had stopped working. They had a technician there the next day and he fixed it completely. I’ve been with Choice Home Warranty for a few years and they’ve always come through when I needed them.

My claim for HVAC repair was denied despite being a CHW client to years. My HVAC is under yearly maintenance contract, was serviced in Aug 2023, I change air filters monthly and hardly ever run the heat as my condo is in FL. My claim for a failed blower motor was denied because CHW said the heating coils were dirty and my system wasn’t properly maintained. I did every maintenance the local HVAC company has ever suggested. I believe CHW looks for any excuse to deny a claim. I will not renew my policy after this experience and will not recommend CHW to anyone. I regret purchasing a multi- year policy. Can I cancel the policy and get the remains portion refunded?

Angel was very competent and patient setting up the service at both of my homes. I was very pleased with his ability and helpfulness. He was able to save me money and help me select the right plan for me while working within my budget. I will recommend Choice whenever someone inquires regarding my coverage.

They have responded quickly and sent good quality service persons to make repairs. The techs sent have been on time, courteous and knowledgeable. They diagnose, order parts and return as soon as parts are in hand. I've been quite surprised at how well they are doing.

I was truly amazed by the promptness and professionalism. My issue was addressed instantly and resolved flawlessly, exceeding my expectations. The technician was both courteous and knowledgeable, clearly explaining the problem and its solution. I would highly recommend this company to anyone seeking prompt, reliable, and satisfactory service. He left my house the way he entered after providing me with new locks.

Technician was very knowledgeable. Problem appears solved. Only negative was being late for appointment. Would have liked the office to notify me of delay. I understand he was late due to helping another client but feel the office should step up and keep the clients updated. Again I was definitely happy with the service technician.

Googled to find “CHOICE” was top contender. I was given discounts for a multi-year policy, but not happy with $100 co-pays. I needed warranty insurance on a very nice rental. And am glad to have it in this rough market of vacation rentals.

I started my Choice account before thanksgiving. Paid in advance. I called on the 29. Said I had to wait a day to file a claim. They said it was a preexisting condition. It happened on the 29 after I paid and charged home warranties. It was not broken before.

My most important concern is lack of communication among CHW, Tech, and plan owner. Appts not kept should at least be acknowledged. When appt was missed by tech, had to wait another week without a refrigerator. Everyone has phone and email address. Why no communication? Techs have been very knowledgeable and amicable while in my home.

I had a good experience, since the night I filed claim the next morning when I called they give me the name and time they will come for repair, which was the same day. And the company who did a job were good as well. So overall it was good.

I sent in a request for our microwave. I had a response with a few hours. They set up a Sears rep to come to our house within a couple of days. They found the problem, ordered the parts and will be here tomorrow to replace the existing parts and the rep told me he bring another person to help him handle the built in microwave.

I was doing some research picking a home warranty. I came across Choice home warranty. It also had really good reviews online on US news services report. The customer service representative I worked with, Adam was very helpful and worked hard with his manager to get me a good deal. He pushed enough to get me on a long term plan but never forced me to the point I was annoyed and didn't want their service. So I appreciated that. I hope the warranty ends up being as good as the customer service and sales.

CHW reps tell untruths. Was advise to call while tech is here for an authorization. Did that, told Jasmine G does not have authority. Told tech to check at house box not on screen. Contractor showed me his screen to verify. No such button. Complete waste of $$ and time with this company.

My sink was plugged up since Thanksgiving. On 12-6 I had to finally find a plumber myself. I have been lied to about two plumbing contractors. I called those companies and they had no idea what I was talking about. They said they had not been contacted by CHW. And now to get reimbursed ya'll make it difficult for me since I am not computer savvy. It's been a horrible experience. At least let me mail a copy of invoice.

I was very satisfied with Anthony knowledge of your product. His information he provided on other products is what sold me on Choice. Also the opportunity to go over the contract will give me time to decide if it is a good fit for me. Hopefully I will not need any service in the near future but with this policy I will be ready.

The amount they said my microwave was worth was not enough to cover the replacement. Also, I have an extra freezer and I wish I was notified that that isn't covered. Other than that, submitting a claim is effortless. They sent a tech who evaluated the issue. He said I needed a new unit or repair parts. He ordered them and it was no problem.

Always the best. Quickest and considerate for seniors that five year sr. Plan is a godsend. No worries within company. They do it right the first time. Great technicians from all the top companies. Tried the rest. Choice is the best. When you're old it’s nice to have a company you can depend on. William **.

HVAC, MD is a very reliable company. The technician Alex, is doing a good job from beginning to end. He informs us what time his ETA, he checks the heating system thoroughly and explains to us what is wrong. He replaced our thermostat the 1st visit, but the heater is still acting up, we asked him to Come back and check it again and he came back the following day. Today he is coming back again to replace the module. He definitely knows what he is doing.

Serviceman was expeditious in resolving the problem with my heating unit. He stated the previous person to work on my unit installed an incorrect thermostat so when the heat was turned on it also kicked the AC on. Once a new thermostat was installed, only the heat turned on as needed.

The company 3N1 Appliance Repair did a great job in fixing the problem and replacing the broiler unit in 3-4 days, but they weren't notified by Choice until over 7-8 days after I called Choice and then 3 days later 3N1 showed up...This was almost 2 weeks later than my request for help. This is unacceptable, since it really screwed up my Thanksgiving plans. I would be better off dealing with 3N1 myself, which are excellent. Please refund the balance of my $ 2,000 coverage policy for 5 years. I will manage my own situation. Russ **

Choice Home Warranty was quick to respond to my claim regarding plumbing issues. The service provider came out to my home immediately and handled the problem quickly. He was very knowledgeable. The service provider was very professional and thorough. I am very happy with my experience with both Choice Home Warranty and the provider they sent. I recommend both Choice Home Warranty and the provider they chose. I have purchased this service for 5 years and recommend to anyone who has a home more than 5 years old.

I called on Monday Dec 4 when I got in town to report my air conditioner is leaking and the unit is on my roof and I have not heard anything. I don’t know how long it has been leaking. Now I am worried about my roof. I am leaving for California tomorrow and was hoping to get something done so I don’t have to worry when I am away. I will be back in town on Dec 15

Totally disappointed with claims department. They denied my claim by not going by what the tech turned in. The tech reported hìnge broken by NORMAL WEAR AND TEAR, claims department said it was from physical abuse so that they would not have to pay for repair! My wife is 70 years old and I am 71. No way we physically abused oven. It is a high end "Viking" stove. I feel that they did not want to pay for the high cost parts.

The Technician was professional, timely and very knowledgeable regarding the garage issue. He shared information regarding the garage doors were in good condition. The appointment was short and quick. I would like to receive an itemized invoice to see the breakdown charges for the service fee and replacement keypad. Thank you.

Phil knew exactly what he was doing and fixed the dryer in record time. He was pleasant, professional, and I cannot recommend him more highly than I am doing here. I am pleased with the overall service provided by Choice and very happy they found a quality technician to send to my home for the repair.

Requesting a service call with Choice Home Warranty (CHW) was super simple on their website. Within less than an hour of requesting the service call, I received notice that an appointment was setup through Sears. Sears customer service is nearly nonexistent. It was impossible to contact and talk to a real person at Sears. Per the Sears instruction prior to the day of service, I was supposed to get a call for an approximate time and confirmation. I had no idea whether or not the service person was coming and no way to get a hold of Sears customer service to find out this information. However, the Sears technician that came and worked on the washer provided great service. If the Sears customer service was good, I would have given this a five star review.

The technician did an awesome job repairing our system. He took his time and made sure the job was done right. He was also very nice. Which is a plus!! Would recommend to a friend. I have had good experiences with Choice Home Warranty. Would recommend their services. We will continue to use their services in the future.

Choice Home Warranty has been the best thing I ever bought for my home, and I talk about them all the time. Everything has been excellent. My furnace was the last thing I had a claim for. It was not working properly, and the repair guy was excellent.

Choice Warranty sent out K & K Plumbing to my home. The guys assessed the situation and determined that I needed a new control as the pilot kept going out and this had just started. They ordered the part and immediately contacted me and came back, put the new part on and I am back in business with hot water. So thankful for the boys at K& K plumbing for a great service for a senior citizen.

I had a stove that went bad. A guy came out and fixed that. I had a washer and a dryer that I had problems with and they took care of the problem. The only problem I had was with the refrigerator. It wouldn't work and Choice Home Warranty said it was my fault so I had to buy a new refrigerator for $1,200.

I'm not happy at all with the providers that Choice Home Warranty has chosen. Where I live is in a big city and they get people from way far away that don't wanna do the job or drive that far and don't finish the job when they get the job. Also, you can't talk to a person. You can only get ahold of Choice Home Warranty on a computer or a voice messaging system. They sent me a survey asking me how I liked the plumber that came to fix what I needed fixed. By the time he had finished the job which was three weeks down the road, it was too late to tell them what my opinion was. I'm very unhappy with Choice Home Warranty and I'm probably gonna change.

The first person who came on 12/4/2023 looked the outside drain and said it was a sewer problem and he left. He never came inside to hear my concerns about the noise when the toilet flushes. The repair that came on 122023 came inside and told me the issues was with the toilets, but he didn't fix the issues. He went outside and said he clear up the drain. Received the $85.00 and said he thinks the tree roots are in the sewer. He said he will contact Choice Warranty to see if he will be approved to fix the sewer problem.

Washing machine was making a banging noise when it was in the spin cycle, shutdown machine & investigated the issue. Two out of the three connecting points of the drum became disconnected & that's what was making the noise. I had to replace the washing machine because the repairs were going to be too expensive.

I signed up for a home warranty only because I’ve been thinking about the benefits of it. I didn’t like the fact that the salesman kept changing the terms of the service every time I declined signing up. I know that you want to sell your product but why not just lead with the best deal instead of playing a game that is not fun and makes the customer frustrated?

Choice's marketing was very convincing. The initial price appears to be reasonable. But then when you see what they're not going to cover and how long they're going to take and all of the nonsense that you have to put up with, the price is not reasonable. Also, the website is terrible and customer service is very bad. On the whole, my experience is not very positive.

He fix the problem and now I have heat in my house. Thanks for someone who know what they are doing. He was very nice and he explained everything that he did. He also explained that if l have a problem ask that l call the company to let know of any problem that would come with my unit.

Adam ** was very helpful and saved me lots of money. He was also very prompt and returned my call within minutes and knew the product he was selling. His attention to detail is very comforting in a big purchase. I will always use this company. This is my second house with them and I have been pleased every step of the way.

The furnace portion on my AC furnace unit went down. It's an old unit and the parts couldn't be replaced or found so the unit had to be replaced. Choice Home Warranty did everything according to their contract. Their limited liability gave $3,000 to the replacement cost which left me a $6,000 bill but they fulfilled their obligation per contract and I'm very happy with the service that I received from them.

Great customer service. All of my questions were answered. Rates were explained and are unbelievable. The company offers multiple plans and a wide range of coverage, including our air conditioning, heating system, electrical lines and interior plumbing. Service fee is only $75 compared to what I have been paying. Highly recommend.

We live in a small town but Choice found a great service company. We only had to pay the normal deductible even though the service company was charging a lot more due to our location and the distance traveled by the service company to make the repairs. Glad we chose to go with Choice this year.

They've had to do work on my water heater and my refrigerator. This year, they had to replace my air conditioning unit. Submitting the claims is easy but it takes them a while to find a technician. Other than that, the techs have been informative and they tell me what I need to do to prevent any other issues. They suggested things that I was able to get done like maintenance to the refrigerator. The quality of work done was great. Choice is a reliable warranty company. Their coverage is very comprehensive. The reps contact me when it's time for my plan to expire and offer me a new one. They try to give me the same pricing I had before or if something has gone up, they tell me ahead of time.

Put in a claim on Monday night when we discovered the refrigerator was not cooling. Had a response within minutes. Received an email during the night that the repair had been assigned to A&E repairs. Received another email on Tuesday morning confirming an approximately timing. The repair man showed up yesterday, Tuesday, and completed the repair by 5:30 pm. Less than 24 hours service is awesome. This morning the freezer portion was at 0 degrees. Could not be happier. Thank you Choice Home Warranty!!

I filed my first claim and was very disappointed! After 4 days I was still not provided any service for my heater repair. The temperatures were below freezing and my heater was not working. I ended up having to contact a heating service myself. I am very disappointed and may discontinue service.

Charlie was excellent. He was Knowledgeable, professional and personable. Charlie was thorough in resolving our plumbing issue. He took his time and explained what the problem was and what he was doing to correct it. I would highly recommend him to friends and neighbors to service any of their plumbing problems.

The tech you sent was good, and confirmed our suspicions that the last guy who fixed this faucet several months ago, put in a defective product. I'm happy with the job he did, but feel that I should not have to pay for it. I think a faucet should last longer than that. I'm sure If I wasn't using CHW, I would have been able to have it fixed free of charge, and I wouldn't be out another $65. What good is this service of yours If it costs me $130? Also, you still haven't found a tech to fix my exhaust fans. This has been going on for months. The last guy you said was coming, called us and said they discontinued doing jobs for you months ago, and couldn't understand why you said they'd be fixing this one. I asked for a refund of the warranty cost several months ago and haven't heard anything. I'm very unhappy with your company.

Choice Home Warranty use of automated response site limits the communication between customer and needs. Once a technician is sent out and paid for by customer, no work is done on site until CHW receives and approves technician's request. It takes weeks to get technician to show up and most of them are not licensed or trained in the area requested. Call centers cannot provide customer with updates that are specific to the policyholder. This company should be shut down due to not providing service that they are obligated to do. It's a SCAM.

I placed my claim for my broken garage door opener and I had an email from Choice with appointment for very next day. Repair company called night before to confirm appointment. Tech was on time and actually had parts on his truck to repair my garage door. I didn’t have to wait for weeks for parts to come in. Very happy with work.

Always professional & above & beyond to customers' needs providing best technicians available in area, always resolved any situation to high satisfaction, & would most definitely recommend Choice Home Warranty for a plan or to service for anyone, price is definitely worth it, and Choice Home Warranty has great plans to choose from, also the technicians are very professional with years of experienced & well qualified & gets the job done, if the date booked didn't work for me, they've always met my needs professionally, best decision I've ever made in choosing a home warranty, I've been a loyal customer for some years now & that says a lot.

Choice technicians most of them gave us the wrong information. They didn't fix the problem and cause more on top. We not only pay the $55 monthly fee and the $75 service but we HD to hire a plumber and heating cooling. We even had to call Four Season. I best guy is Jim and he fix the problem. I wouldn't advise anyone to deal with choice home warranty. I hate We in Dolton, Illinois did. They are crooks. We ask them to cancel our contract and they still charge us. I am still trying to get my money back from customer service. Run, do not deal with them. You will lose a lot of money!!!!

Choice chose an electrician to do the repair and they sent a very nice technician but he did not know the Nest thermostat. He did eventually get it running. Then over Thanksgiving about 8 days later it happened again. I called Choice and they said I should have asked for HVAC tech and they wouldn’t pay for one. I told them to forget it. I'd get it fixed. The first claim I had was fantastic. The second not so much. I now have a third claim so we’ll see. I am a 75 year old widow. I don’t know anything about this stuff and that’s why I researched and chose Choice. I do hope other experiences will be what I expect.

The price of the plan is reasonable. They've done a couple of things for me which I was happy with. But they let me down. My stove won't stay lit. Choice called a technician who came out on the 16th of November. The techs said they couldn't fix it and that they would have to order the part. It's been three weeks and they can't get the part. That upsets me because according to the contract, it's supposed to be taken care of within 48 hours. It tells me that Choice is not following through with their customer service. When I talk to them, they say, “Okay. We'll get back to you." Days go by and not a call or email. Their customer service stinks.

I feel the settlement was way under the value of my stove. I was not given a fair deal. The item can not be replaced at the amount offered! I feel I have not been made whole from the loss. The replacement could have been more fairly compensated. I did call but the agent told me there is no recourse to correct!!

I got the warranty at a good price, whenever I have needed a repair they have been quick. The people who come to do the work are very professional and courteous and well experienced in their field. They have taken care of the problem in a timely manner. I am most appreciative of the good service.

Choice Home Warranty, first time to ever use our policy. Ac heater just stopped working, can not turn on for heat,(and it is winter cold, nights down to 22 degrees). We are "Older couple" & very cautious. Choice Home Warranty was so fast to help us. We just called, all we could say was, our ac heat is not coming on at all. We needed a new complete ac heat&air outside unit! Choicehomewarranty & repair tech Freddie set us up with a new ac unit outside & circuit board in our attic that was needed too. We have heat!! It was so easy to work with them. And no cost to do this! Thank you Jimmy/Diane ** Lubbock Texas

Our furnace went out. The service guys kept me informed and showed up when they said they would. They were able to take care of the problem and they were very nice and professional. I would have them back again. We now have a warm house thanks to them.

Franko responded first day after I called Choice. He is knowledgeable, efficient, neat, and courteous. He inspected our water heater, explained the problem, and took photos of the tank to submit back to Choice for their instructions. Because of the age of our unit he expects replacement rather than flush-and-restore. I look forward to his required follow up visit.

My refrigerator’ ice maker is not making ice. So I made a claim and It is very easy to make a claim on-line. Within two days a technician was assigned. They always update you on the status of your claim. The technician from Sears was very professional. He replaced the ice making parts of my refrigerator. Now it is working well. All I can say is that it’s worth it.

The technician arrived earlier than expected. I was told that I have an 11-3 window and I was contacted by 9:30 A.M. The technician had already gotten the approval to replace prior to arrival and knew exactly what I needed. The technician was knowledgeable, professional and was done and gone in about an hour.

They were very courteous and checked out the problem. Refrigerator fine, washer was not...had to get a gift card to replace the washer. Would have liked the gift card to any place I would choose other than just at Lowe's. That would have given me alternate choices to choose from. Nothing against Lowes.