Choice Home Warranty Reviews

AC stopped working at 11pm and I put in a claim...Got a call by 8am that the repair man would be out from 2-5pm. He fixed it the same day, same visit. Turns out it was clogged and leaking and there was no way for me to access. Great communication by Choice. Very happy!!

My microwave was found to be not worth to fix it. Choice will replace it but I have to pick it up and have it installed. My thinking was they would get it and install it and I have to pay for it and the cost over the microwave I think I should not have to pay for that.

You get and F! Need a replacement for my water heater and they WON'T replace it! It's normal wear and tear and the plumbers even stated that in their report. Going with another company! The F is for FAILURE to help a customer in need!! Then they asked if I wanted an appeal and yes I do! I'll write about that as well.

It was a business deal, no more, no less. I like knowing that my home repairs are covered, even if there are some costs to me, at least some of the costs are defrayed. I also like the fact that I will be covered for the 'surprise' kind of issues that tend to happen. As previously stated, I'll be covered.

Thank you CHW for being there when we needed help with our washer. The service man was punctual with a great attitude. That matters most to me. We then had an issue with our AC, and the AC serviceman Francis is a really nice man with awesome service! Thanks again.

Michael gave excellent service to find and repair the problem quickly and efficiently. I would highly recommend him for anyone needing electrical repair. He was very knowledgeable and professional. I would definitely request him again for any other issues that may arise. This repair was easy to request and the technician responded to my need to reschedule it to fit my schedule without any hesitation.

We had 3 services in one day. Each professional came as scheduled, texting us throughout the day to let us know arrival times. Each one was friendly courteous and extremely professional and skilled. We would recommend them highly. Our service calls were processed and assigned immediately. This made our lives easier. Thank you Choice!

Michael had to make 2 trips because he didn't get approval after 30 minutes to replace the door opener. Nib Doors is the company. Michael was professional, knowledgeable, courteous, patient and explained everything. My door opener had to be replaced. He called with updates about service call and time of arrival. Great Service. I am very pleased with my new door opener.

Took them since Aug 23 to get someone out here. I had to find them myself. And after they came out, a plumbing co and, "You need a new hot water heater." I turned the estimate over to Choice. And what did they say, "Oh it is not cover." As in my agreement to said it was. So I canceled my agreement with them. I would not recommend them!!!

I will be happy to write a review in December. But not until my 1 yr plan is nearing expiration. I have not been happy with the plan and it was the Best you had to offer. If my opinion changes between now and December I will submit a more favorable review.

No issues with my original sales rep, Kurt even though I was contacted by Kurt and Assaf about my inquiry. I did not know who I should speak to about my inquiry but I was able to eventually speak with Kurt and set everything up. So my first tip is, only have ONE rep contact a potential customer and not multiple reps. My next tip is to not have multiple reps reach out to a new customer the day after they sign up trying to get them to buy more things. Just today I had two separate reps call me and offer me other services. I am happy with what I have, don't try to sell me more. I am concerned that if this is how Choice Home Warranty is, I may have made a mistake in signing up with you all. If I do get any more calls from you all trying to sell me more stuff, I may have to cancel my agreement. Let's see if you actually read this. Thank you.

The guy was very nice, courteous, kind. Explained everything to me. He took his time, didn't rush, very friendly. Really seem to enjoy what he does. He took pride into doing his job. I would refer him to others if I could remember his name. He was very professional. Kept a smile on his face at all time. He was very well spoken, seemed enjoy his job. May God continue to bless him.

Kings Castle Locks and More was great to work with. She listened to our specific needs and shared her opinions based on her knowledge and experience. She communicated promptly with us and worked to make sure that we were satisfied with everything. I will be sure to use her again and recommend her too without hesitation to anyone who needs locksmith services.

Noticed a garbage disposal leak on Sunday evening, logged on and submitted a claim. Received an email very quickly saying someone would be there the next day within a few hour period. Repair guy came when promised. He was very knowledgeable and was able to replace the disposal in less than an hour. I was very happy with the entire process!

Paid $3080 on Jun 28, 2021 for 6-year contract. I (The Customer) spent $8000 for repairs that should be covered under contract. Poor response times for assignment of tech. Inability to find a tech so asked customer to get one approved. Overcharges from contractors on work not covered. Hidden coverage limits based on age of covered equipment. Unprofessional or inexperienced contractors. Difficulty in canceling contract with CHOICE. Deceptive wording in contracts. Tech assigned with Revoked license.

The host was great, so was the vehicle! Easy pick up and drop off. Would definitely use them again. The whole process was so easy and the host was very friendly and helpful. Vehicle was very clean inside and out. The car drove wonderful and was very comfortable. Other than that no other information to give.

My AC broke on Saturday morning, technician only contacted me on Monday afternoon. Two days 90 degrees in my house. AC should be a priority for people who live in Florida. Customer service wasn’t helpful at all. Kept saying to wait for technician to contact me. Not happy with my experience at all.

CHW representative, Noah was great in providing me with this super home warranty information so I could make my decision. I was with One Guard for 14 years and I started not liking the service. My daughter and I have decided on choosing CHW. I plan on referring my sister who lives in Oklahoma!

Poor experience when trying to get sales. Called 3 times, 1st I was hung up on, 2nd time got a quote (decent sale rep), 3rd time, higher quote and rep tried to get me to sign up for a multi-year policy. I kept telling him no but he kept insisting and repeating himself even after kept saying not interested. I almost hung up without signing up. Disgusting.

He was attentive, knowledgeable, and helped me greatly on getting a new policy as First American suuuucks. He helped me choose a policy that fit our needs and was professional. I am so happy to have found a good warranty company that covers more than FAHW at a cheaper rate.

Maytag man came out for my gas dryer. He was pleasant and got the work done to repair it quickly. He showed me a the burned-out widget. I signed and he left no problem. He got to house on time and explained everything to me.. I can tell others about the service satisfaction for sure.

Stephen was wonderful to deal with, he explained everything and presented numerous options. We had a competitor's product years ago and we were not satisfied. In our new home we are comforted by knowing everything is covered. All of the options seemed realistic and the overall VIP program really makes it affordable.

I am giving my experience with the plumber for Choice Warranty that replaced my garbage disposal 5 stars for the positive experience I received yesterday. The plumber was excellent in every aspects of my appointment.

The associate was very courteous and informative. He was able to quickly answer all of my questions. The policy and additional information were immediately sent to my email. I received what I feel is a really great price for this warranty and very pleased with all that is covered under this policy.

Happy with past experiences. Very convenient to file claim thru App and follow up. Only concern is technicians come for repair has to be more careful and order correct part and not come multiple times for same repair. Otherwise, overall experience is good. Already recommended and would recommend to family and friends.

CHW was unable to find a technician to repair Kitchen Aid. Had to find own technician from Elitech. He provided wonderful service. Then tried to submit claim & was unable to do so. The charge was the same as the amount we must pay for visit. The technician gave me the information to fill out claim. Answered all questions. Called in & was told Technician needed to answer more questions but there were no other questions available. Customer service poor. Couldn't understand my concerns. This whole process is unacceptable.

I was pleased once the work was completed. I liked the provider that was sent to my home. This was the first time the communication was lackluster. Dealing with the technician was pleasant as he explained why there was a misunderstanding when my repair would be completed. I was then made a priority and my repair completed.

I have been with Choice for some years and always been satisfied with the service. Employees are knowledgeable, respectful and patient, I am so happy I join the team and would definitely recommend them to family and friends and I am sure they will be satisfied with their service also. Once again happy to be part of the team.

I have a problem toilet that has given me problems for years. It gets clogged easily and not unclogged easily. Also, it gets stuck and continues to run water. The technician that serviced it seems to have fixed it finally and he did so quickly. I appreciate that! He was also on time polite and communicative.

The amount of $249 for a replacement dishwasher is incredibly low. Just to have the unit installed is between $100-$150. Dishwashers nowadays are $500+. I'll be spending at least $600 for a new unit plus installation. How can I trust having a home warranty if they won't pay even near a unit's cost??? I may be shopping for a new warranty company next year.

I've had Choice Home Warranty for about 3 are 4 years now and I have no complaints. They've shown up in a timely manner and if something need to be fixed are replaced it's done immediately. I've recommended this Warranty company to family and friends. It's worked out just fine for me.

The rep (Jonen) who handled this renewal royally screwed this up. I have 2 policy numbers for 1 address in which the dates are wrong and I have not received any email confirmation that the other 2 properties have been renewed. I have called 5 times since 9/29 and no one has been able to help me. I am being told I have to deal with him directly in which I was transferred and left 2 voicemails and have yet to receive a call back. I will be terminating all 3 policies today if I do not hear back from someone today. HORRIBLE EXPERIENCE!!!!

It took four days to have a technician on site. The replacement amount was not in line with market prices. Way too low. The case manager didn’t show any willingness to help, was strict in pointing to the policy and process. I felt like l was talking to a robot. Was told l have to wait 30 days for either the Lowe's gift card or the check. No one at CHW cared about what l will have to do before the 30 days. I advice that the policy and processing times are communicated at the beginning of the contract not when there’s an incident.

My toilet has had issues for approximately the last 6 months. Choice sent out one unscrupulous company in July to fix it. They tightened something in the toilet and said it was fixed. A week latter the toilet started running again. The new company that was sent out was professional, neat and orderly. He replaced the insides showed me what he did and was out in 30 minutes.

Submitted claim online and was notified later that day that an appointment was set 2 business days out. The technician quickly identified the problem and contacted Choice Warranty to ensure it was a covered item. He also provided additional recommendations to ensure the repair would be lasting. From start to finish, it was less than 1/2 hour.

AC went down on a Monday morning, so I call it in for repairs straight away. It took until Thursday and two calls (to Choice Home Warranty) to ask why the delay to get an appt. The appt was set for the next day. The repairman didn't show (appt time 0700 hrs. - 1100 hrs.), even after verifying that It was scheduled for the day given. I called Choice Warranty and spoke to a representative who called the repair company and verified that they would show up on the following Monday.

I had a great experience with the technician. He seem very knowledgeable and helpful. I would recommend him to my friends. Choice had great timing as far as their response to my needs. I like the convenience of both the online request for service and the phone experience. My total experience was very pleasant.

I called to start a claim on Sunday when the leak was discovered. I received a call from Eiman, the service technician, within 30 minutes. We scheduled an appointment for the next morning. He was prompt, courteous and efficient. I received an email from Choice within the hour letting me know my claim was approved. I approved the non-covered charges which started the process of ordering a new water heater.

We have had Choice for 2 years and never placed a claim until I noticed my washing machine making a noise while spinning. To be proactive we called to have it checked before it stopped working. Choice sent a Sears tech (because we have a Kenmore washer?). The tech was very nice and knowledgeable and stated he was not quite sure if it was the transmission or not. Our washer is 23 yrs old. Anyway when he submitted his findings Choice sent us an e-mail saying "We have decided to replace your appliance!" The e-mail then went on to say they were going to give us $343.00 in a gift card from Lowe's so we could buy a new one.

Renewed Contract: This is my 3rd long-term contract. Choice Home Warranty has "Buy five years get one year free," totaling six years. They allowed me to buy it early before this term ended. This extends out to April 13, 2030. When I called to get the rate, I contacted Richard **, who was helpful, knowledgeable, pleasant, and clear to understand. I am only writing this review to give Richard credit for his service today. Thank you, Richard.

He was very kind and patient with me and helped me to understand everything very clearly. He took his time to explain everything and made sure I understood everything that was going on. This is greatly appreciated because of the language barrier. Thanks to him we're able to go through the transaction without any confusion. Hope to work with him again in the future. Thank you to the kind gentleman for his time and efforts.

The customer rep who helped me told me about the Senior Plan. Since I’m 87 years old I certainly qualified. No one had ever told me about it. I took advantage of this to save money. I appreciated him bringing it to my attention. I’m sorry I failed to get the kind customer rep’s name. He was very polite and kind.

Need a new fan and control panel. Claim is being delayed by a request for proof of unrelated repair. In the past had an ice maker replaced by Samsung. Choice Warranty requires me to provide a proof of when it was done to process a new and unrelated repair. It seems that it is an attempt to not provide the service contracted for. We recommend Choice Warranty to 3 of our friends. Never received a free months of service that was promised. I will inform them of the failure to honor contractual obligations.

Very responsive and good quick service. Would recommend to new customers. Good job and very respectable and neat with work a nice young man. Thank you so much. Very understanding with appointment timing and on point with scheduling. Great company. The service was quick and efficient with great completion. I would definitely recommend.

Being handled inappropriately and I can't reach anyone to discuss it. I sent in my responses which have all been misinterpreted and therefore inadequate response. I am very dissatisfied. No one to personally speak to. Denied my claim when I have followed all procedures. You say the work was unauthorized when YOU were the one who authorized the electrician to come to my home.

Have submitted a request this morning and have not heard back from anyone yet today. Hopefully, I will hear back soon, they typically are very timely every time that I deal with them. All the other times that they have fixed things for me, they were always on time and very thorough in the work that they were doing.

Reuben ** was the salesperson that assisted me with the purchase of the Total Plan for my residence. He helped make sure I had the correct list of items I wanted covered and spent the time to answer questions that I had, including some follow-up questions after I had completed the purchase and ended the call. Reuben was 100% professional and polite!

Excellent service given to me when filing a claim for a repair on my washing machine, very friendly and courteous person that help me. Found my account and handled my claim in a very speediest fashion and explain to me how I would get an email from the technician that would be able to schedule an appointment for the repair.

I had a plumbing blockage that the technician was not able to clear with the equipment he had brought with him but said he could if he had other equipment. After that, Choice said his return visit would not be covered which makes no sense and is unacceptable. A plumbing blockage is a plumbing blockage and the technician didn't come fully prepared and it took 5 days to even get him scheduled to come which is also unacceptable.

I was trying to purchase my month to month policy with monthly payment for my new home when I was offered a 3yr policy paid upfront with discounts. I elected not to take this policy because I did not want to be in a three year deal having no experience using the policy. I was not certain what my experience or costs would ultimately be if I ever needed to use this policy. Instead of honoring my election the salesman continued to push the 3 year deal. So I told him I did not want any policy, not even the monthly, and explicit told him not to run my card or create the policy. He ran my card and created the policy anyway. This is fraud and I am contacting the authorities.

I put in a clam last week. Still waiting on a technician, They emailed to ask me to find a tech. I did find a plumber and they told me that they will not accept HCW because of the reimbursement! I have spent days trying to find someone!! And they all are telling me that same thing. Very Disappointed!!!!

The claim process was fast and accurate. Submitted online and gives updates when and who's the technician/company coming in. Claim approved for the replacement after 24 hours which is fast. Technician is very professional and submitted all the claim on our behalf. Overall very satisfied with Choice Warranty and would highly recommend.

Usually claims are about 50/50. This one exceeded expectations. Plumber was out when promised. Done in 15 minutes. Great guy. He made sure it worked. Cleaned the area and left it like he found it. After my last claim regarding my Air conditioner in the summer. I was skeptical of getting good service. Was surprised.

Had to have the starter replaced on my furnace. So far, all has gone well. Had to contact someone myself, they came in right away and replaced the part. Had to fill out the form online and return it. So far all has gone well. Just waiting for my replacement check.

The service technicians arrived extremely late. Beyond the window that was noted and I had to call to get updates. I missed a very important meeting because of it. Also, I discovered another issue that morning with another sink in my home and was informed I would have to pay another deductible to get it repaired. So I left it broken….

I submitted a service request for AC not working; my technician was assigned quickly, appointment was scheduled promptly and Abdul showed up on time, fixed my unit quickly and easily. He completed a quality check inside my home, cleaned up his workspace, answered all my questions and left. Would HIGHLY recommend this company to others.

Technician was very professional. Michael was able to answer my questions about what really ls going on about my fridge. He knows what he’s doing. He’s on time too. Choice Home Warranty is so quick to act about my claim. Upon putting my claim online, they acted immediately. I’m not wrong when I recommended this company to my friends. Way to go Home Choice… One happy customer here. Thank you.

Choice Home does excellent job in getting home appliances repaired. However, they don't provide good coverage if the appliances have to be replaced due to unavailability of the broken parts. This is understandable since appliances like refrigerator or AC systems can be extremely expensive to replace. I have been Choice customer for nearly 10 years and hope to stay with them in the future as well.

Choice Home Warranty are crooks. Even for items that they should covered they refused to do so. Stay away from Choice. They are crooks. Biggest mistake for me was to sign up with Choice. Don’t even try. They are crooks.

Jordan was the worker that came on time and did a very fine job to take care of the problem. My only complaint is that his company does not take checks, but his service was excellent. He figured out what the problem was and had the air conditioner working very fast.

He technician went out of his way to take care of my problem. He didn’t have replacement parts to fix it, so he went to a hardware and bought what was necessary, and came back to finish the job. It works perfect now. Thank you very much. I am very please as a total experience.

Convenient telephone service to submit a claim. Prompt response and updates on the contractor assigned. Fairly good experience with technician. He was very polite and considered. We hope that the items repaired will function well for long time. We expect and hope that the service continues to be accessible, prompt and with good results.

Brian was our technician, and we would highly recommend his services to everyone. He called first to let us know he was headed our way. Once he arrived, he was courteous, friendly and answered all our questions. Wearing a mask is very important to us and this young man came prepared. After he finished the job, he made sure there were no more leaks and tested the area several times. Thank you very much for assigning us with this company for our plumbing problem.

The Quote was lower and the deductible as well, and it covers everything on my property, even the well and septic system as well as all of my home appliances, even the electrical system, and ductwork. I’m they were very pleasant to work with as well. I canceled my old plan as they didn’t cover anything.

I had a Very quick response to my claim. I received a message when to expect the technician. He was professional and respectful. He told me what he was doing and how he was going to fix the problem. After he worked on the plumbing he cleaned up afterwards and made sure everything was clean and fixed before he left.

My dishwasher was making a terrible noise. Choice Home Warranty processed my claim quickly and efficiently. The technician that came quickly solved the problem and fixed it right away. I definitely would recommend Choice Home Warranty. I had a few other claims which were processed quickly in the same manner.

The technician from Air Services came and diagnosed there had been an electrical fire inside the AC unit and had burnt up the hard start kit and the capacitor, as well as the contactor. I was informed that all three of those components would need to be replaced along with some wiring. Technician then checked the compressor and found it dysfunctional and then contacted Choice Home, explaining the problem and mentioning the equipment is old. I was then told my claim was rejected. This is unjust and unfair; I put money up front on the word of Choice Home that my equipment would be covered. What a fraud! I hereby request a refund on the rest of my funds that Choice Home is holding. I'm through with this company and will file a report with BBB.

My experience with the technicians have been fairly good - 50/50, not all the technicians (like We Fix It, Nation Wide Trading LLC, and Lowery Heating Air and Construction) that I have dealt with have not been very honest and they have not possessed the highest caliber of integrity. If it hadn't been for the superb customer experience received by CHW Reps, I would have canceled my policy. CHW Reps (Janis **, Kelley **) honestly, having them to help me navigate thru the difficulty in communicating with the technicians made all the difference. I am so grateful for and appreciative of these two women.

John from Prompt was thorough, personable and explained the cause and resolution for our leak. He even aligned and secured the dishwasher for improved usability. I recommend Prompt for appliance repair. Choice Home Warranty was a bit slow (2+ day) getting the appointment but it wasn’t an emergency anyhow. They sent an apology email which was appreciated.

Choice Home Warranty is the worst and most inept company I've had to deal with. Not only has it taken a week for my new water heater to be approved and Purchase order submitted. Come install day and they ordered the wrong size. Now it has to go through the entire process over because of their mistake. Purchasing is closed over the weekend so nothing can get expedited or resolved. Supervisors here have zero brains in getting things done in a timely manner. Do Not Waste Your Money!

My appointment was set up within an hour of my call to CHW. A few days later, when the technician arrived to make the repairs, he was friendly, knowledgeable and fully prepared. He received CHW approval to go ahead within 10 minutes of calling. My experience was smooth and successful.

My claim was processed and assigned quickly. They were also able to come out within 24 hours. My appt was for a 4 hour window. Office notified me when they were on and they were on time! Both technicians were polite and profssional. Problem was quickly diagnosed and repaired. Will use and recommend their services.

Mr. Williams called to let us know of his ETA, was there when he said. Plumber was efficient and explained what he found, how he was going to correct problem and he took the time to explain what happened and corrected issue. Hope to not ever need a plumber but would recommend Mr. Williams if one was needed.

The technician who came to evaluate my central A/C unit was very nice, professional, and knowledgeable. I value the advice he gave me. I was happy he was able to remove excess water from the drain line on the unit. He arrived for the appointment earlier than I expected, but to me, that is a good thing. He communicated an accurate ETA.

Carlos from Prime Pac did an outstanding job. He was on time, courteous and very professional. Carlos immediately assessed the problem, performed all work effectively the first time, explained everything to me clearly and cleaned up all work debris from my garage. Choice made it very easy for me to file the claim and schedule a contractor to do the job. Would, without hesitation, recommend a friend.

My experience was positive. I appreciate the reasonable time response. My oven was fixed within 2 days which made our life easier as I had guests and oven was needed. I had warranty with another company, and left due to long response time and pricing. Happy that I switched. I will recommend Choice to my friends and family.

The plumbers were very nice. CHW was a little remiss in asking me if the appointment date would work. They just emailed the date without asking me. I had to contact plumber and try reschedule. They seemed very confused at first and it took a while before they figured out what happened. But we got it handled. Their attention was great. Thank you.

Almost immediately after I put in a call for a broken timer the next day the repair place called. Came out next day. Went and wrote up what the problem was. Got approval and within 2 days everything was completed. Although we also had a problem with a light on our home that wasn't working. This light is a special light that is controlled by 2 switches located in our home. This light blinks red to let someone know if someone in the home needs help. The guy that was sent for that job was very arrogant. Kept asking me the same question over and over again. He stated that he knew nothing about this kind of light. This was very upsetting to me

David was so knowledgeable and helpful, he really made me want to sign up with Choice. He was very friendly as well. I feel lucky to have gotten him. I believe that Choice is going to be much better for us. And much cheaper. So glad I answered that call.

I was researching home warranties on the computer and viewed your website. Just as I turned off the computer I got the phone call from your salesperson Daniel. He did a great job selling me the program that was right for us. I enjoyed talking with Daniel and there was absolutely no pressure involved in this transaction.

This was one of the best technician you have ever sent. I would recommend him to anyone. He was very friendly. Please remember to keep Pro Maxx One the guy that repaired my garbage disposal. His name is Eric **. Very very very knowledgeable and friendly. Thank you for sending him.

I had a water issue in the basement due to a combination of a plumbing leak and a sump pump going out at the same time. A plumber came out quickly, stopped the leak, replaced the sump pump, and fixed both issues. Now I'm good to go! I definitely recommend the home warranty.

I contacted CHW on August 8, 2023 because my clothes washer won't balance. Today after 3 tech visits we have the same problem. The last visit was with Michael P from SEARS and HE was great!! Ordered the parts but we never received them so I had to reschedule. I'm extremely disappointed in CHW and its LOUSY customer service people. Can answer questions because they just read from a script. They can't help me so I called the corporate office and just got another script reader. I wish somebody would call me back to discuss this complaint.

I received a call from Orel ** (Acct Representative) after I completed information requesting a quote for their Home warranty. He was very polite, went over the plan and asked if I had any questions. I did and he answered them and I was pleased. I signed up with CHW.

Timely getting a claim completed. Mix-up on the scheduling, but it all worked out well. They had to come out twice, as there weren't the parts on the truck. Repairman was professional, & did a great job. I am a new customer in the last few months, & so far this only claim went well.

Quick and easy very friendly and informative. Very helpful looked to make things work for my best interest. I felt comfortable talking to him. He was not pushy but wanted the best plan for me and my spouse. I would recommend this plan to a friend. Will be anxious to see follow up on this plan.

Thanks for being very thorough, fast and well priced! Luke did excellent at getting right to the point with pricing, coverage and meeting the needs of my home. The pricing and coverage far out bests other companies I have been with in the past. We look forward to being taken care of my Choice in the future.

Initial "between 8 and 5" is unreasonable. Later between 1 and 3 was fine. This was not an emergency so the wait was reasonable. Once here, the diagnosis and repair was fine. The correct part was ordered and it will not require a service man to install if the correct part arrives.

I’m extremely disappointed in the quality of customer service. After submitting a claim and sending a technician out, I was afterwards told it was not covered. This appliance is not excluded in my contract and customer service told me that while I was correct, they still would not cover. I would look at other companies.

My problem was that the pilot on my water heater went out and I couldn’t get it to relight (it has an electronic lighter). The technician worked and got ft remote and fixed a leaky connection on one of these supply lines. The repairman said that, as I understand, a problem still exists in that the drain pan’s layout can interfere with the heater getting sufficient oxygen to feed the flame.

CHW caused me a lot of grief. I reported an AC problem at 8:30 AM on a Friday morning. They scheduled their AC contractor to service my problem on a Saturday, when the AC company's website clearly stated they were closed on Saturday. I called the AC company all day Saturday to no avail & reported it to CHW. All I got were apologies. Their repair company finally showed up on Wednesday, no thanks to CHW. I did all the arrangements. Not at all happy with CHW.

Darryl **, master electrician, owner of CLEAN CIRCUITS, is professional, honorable, cooperative, prompt, clean and willing to go above and beyond what is expected. I have and will continue to give his name to all of the people I know. This is the 2nd time he has repaired electrical issues and both times were wonderful.

On year 2 of 3 yr - Choice service deteriorated in both interaction with customer, and with their contract vendors. The claim is auto closed based on date of service Choice has, even when there are parts ordered (approved by CHW) w/ add'l visits scheduled. Most recently, the contractor had to reschedule which CHW reassigned the work order so he couldn't come next day. Their system even sent reimbursement offer because they couldn't find a contractor. Examples of their operational issues.

I called for service on my plumbing. It took 3 days before technician came to my home. The technician made attempt to clear line. Stated he would need to reach out to Choice to get authorization for work needed to complete job. Only to realize the claim to be later denied, completely unacceptable experience, I ended up paying out of pocket for repairs. Now looking to reach out to legal counsel moving forward.

Toilet's not draining properly. It took three days to get a technician assigned and then they were assign to show up over a week away. That is too long to wait on an unsanitary situation to be cleared. It's obvious Choice works on THEIR schedule and priority and NOT their consumer's problem.

My AC went out during the still hot Texas autumn so I was very pleased to have the service request to CHW go so smoothly and to find the Technician sent by CHW to be very prompt, knowledgeable, professional, and most importantly fixed my AC problem. I will request the same vendor if needed again and would recommend CHW.

They did not cover the motor in my heat & Air unit. Now I have to pay 400 out of pocket. Why the reason is irrelevant. I paid my warranty plus 75.00. Now I’m out $400. Very disappointed in the way they handled my claim just because my filter needed changed. That not the reason for motor going out. I bought warranty 'cause my unit was old.

I waited a Long to get the air conditioner fixed, but well worth it. The group worked hard to restore the air condition. Put in a great deal of time and effort to restore the air. Great job. I am so grateful to have my air conditioner back. This company is top of the line in repair work.

I wanted to sign up for service today and I had a awful encounter with Yusuf **. I have been doing research on which company to go with. His customer service makes me leary of using Choice Home Warranty. He left me a very nasty email because I was having phone problems.

Thanks for walking us through! Interesting information was shared about what Choice offers compared to Home Shield. We’ve experienced several snags over 15 years of situations with American Home Shield. Multiple visits from the same contractor with seldom complete resolution resulting in them requesting another cost for an additional visit.

Took 9 days to have the issues resolved, took 9 days to have an appointment, it should be sooner than later, I'm glad it's all taken care of. We're pleased with the service, no leaks, job well done. The technician was professional and appears to know his job, he was able to diagnose the problem very quickly. I would recommend the plumbing company to any of my friends and family. But not happy with the late schedule.

Repair man was on time and great. He explained the problem and quickly made the repairs. Excellent representative and definitely recommend using your company. Definitely a five-star experience. He and your company representative were very professional, and clearly kept me informed about when the work would be done and it all worked out on time. You would appreciate making the contract.

My central air conditioner started freezing up back in early June, called and started a claim. Local called me almost 2 weeks later mid afternoon on a Friday, end of the month to say they were on their way to my house. There was no way I could meet them and I had thought I had fixed the a/c myself with opening a few closed vents around the home. Then it got really hot and according to the second local company's tech, all my issues stemmed from a leak in the closed freon system. He was polite and professional and said I should hear from Choice within a few days regarding my coverage. After 7 days I called Choice, they explained my claim was in review with some special dept which was waiting for more information from the technician regarding the blower failure of my unit.

We were very pleased with our plumber~ He did a good job; he was in touch with us and very cooperative and friendly~ He was clean and tidy and made sure everything was in good shape before he left~ We have his card and will call him if the need arises again! Thank you for reaching out to us for this feedback!

It was a pleasure to speak with Noah who was very knowledgeable and professional regarding the services Choice Home Warranty offers. He explained in detail what items were covered and the cost of the service call. I was offered the option of paying monthly or the full annual amount which included an additional month of service. I was also offered the 3 1/2 years options where the rate does not change and the policy is transferrable.

Leaky water line and leaky shut-off valve. While these weren't urgent, they still required professional repair. I have found the true value of the home warranty isn't the peace of mind that if a major system breaks down it is covered. The true value is when these inconvenient little things arise that the average homeowner isn't skilled enough to fix. I have experienced a faulty wall outlet that knocked out electricity to the OTHER side of the room(never would have figured that out).

CHW sent a qualified technician out immediately. The technician exhaust all remedies to repair and discovered that my A/C line was badly blocked. He submitted the diagnosis to CHW and they reviewed and approved. I am very pleased with the service I received from both CHW and the qualified and licensed HVAC tech.

Needed the dishwasher to be repaired. CHW was on the spot, found someone quickly and the business responded quickly. They were there for us when we needed them. It is great to know that, when you need a repair, there is a company out there you can count on to get the job done

After hearing good things about them and their plans, I just started my plan with Choice. While I hope not to have to submit a claim, I am glad to have the peace of mind that I have someone in my corner, who I can call for help. I hope that Choice stands up to the reputation that I have heard about if I am ever in need of their assistance.

Preston arrived on time, assessed the issue, and due to the age of the current opener, suggested replacing it. I had been thinking of replacing it, he made recommendations and I choose the best option for my door. He installed the new opener, reset the alignment, and was done in less than hour. Excellent work! Thanks to Choice for connecting with a great service.

I can't remember the tech's name that came to fix my stove. He was on time. Maybe even early. He was pleasant and polite. He asked about my issue, investigated and figured out the problem. It was a good experience especially once he found the heating element needed for my oven. So it was fixed same day!!!

Had to call to find out status on my repair order. Was told email was send to me 9/3 to update me on claim, I never got the email. So now I'm waiting for gift card from Lowe's though my email from Choice which can take up to 30 days. Not happy at all. Don't have any confidence on getting email with gift card for my replacement microwave which is a built-in 197.00. Settlement will not totally pay for installation and microwave.

The service tech was very respectful and polite and was able to identify the problem right away. He quietly fixed the problem and cleaned the area, putting everything back just like it was! Impressive!! I would recommend Choice Warranty. A service call Resulted in a repair day in a timely manner.

Thanks for the assistance with our dishwasher. The repair tech was thorough and explained the issue and how to watch for other issues. In the process of preparing we removed the 1/4" round trim and kick-plate that was visible and discovered that a deeper 1/4" round trim and kick plate. We removed it and laid it to the side. As the tech was finishing up, I picked up the extra or inside plate, turned it over and there is black mold on it. See photo. The black mold does not appear like this in a short time. This water/mold issue was completely covered up. We need to file a claim and get this resolved.

The warranty service worked exactly as promised: entered the issue on CHW website, a Claim was assigned almost immediately, moments later a technician was scheduled. The A/C repair company was top notch and performed repairs to get our air conditioning up and running perfectly. The technician contacted me and was well versed in how CHW works, so stayed within CHW guidelines.

Pleased with Technician that worked our issue, but not pleased Choice didn't cover stating not normal wear and tear which was exactly the issue with the unit. The technician ordered the defective part and came back the following day to install. The company called to let us know he would be late. It was around 5:30 p.m. and we were very glad he made it as we had no air for 6 1/2 days.

The technician called to give approximate arrival time. He was on time - courteous, professional and took care of the issue in a reasonable amount of time - took time to explain what he was doing. I would recommend him and Choice to any that ask me. Very pleased with the process and response time to get the job done.

Mr. ** from Sears, A&E, was very professional yet personable! I would recommend him to anyone with refrigerator issues. He saw what the problem was immediately and began to order the parts. Explained the problem to my husband 's satisfaction. I would rate him as a 100% but I have issues with the time frame Choice Warranty took to get a technician to come out. Two weeks without proper refrigeration is too long and now it will be another 2 weeks before the parts are in to fix the problem.

AC unit in bedroom failed around 7/4/2023 and all efforts to repair by tech failed..AC unit was finally replaced on September 7th. Big AC unit which services the rest of the house failed on the evening before the Sept 7th. Bedroom's AC unit was thankfully replaced!! Please thank the Choice staff for their expedited response!! On Sept. 23rd our single car garage door opener failed..and Thank to your immediate response and your fantastic service tech a new unit was installed on Sept 26th…. Again we can’t thank Choice enough…We have recommended CHOICE… To our neighbor and he has already signed up… Thank you again!!!

The young man from CHW that came to Check the leaky AC was very nice and polite. He called the AC company and they showed up the next day. All seemed to go well. The service man was also very kind and we thought the problem was solved until an hour or so after he left. Unfortunately, it started to leak again. Although It was disappointing to have the same problem, I learned a good lesson the hard way… keep your filter clean!! Hopefully they will come back tomorrow and find the problem.

Very patient and knowledgeable! Guided us through all the benefits of having a Home Warranty. Informed us of all the items that are covered on our policy. Will recommend Choice Home Warranty to others. Hope we never need to use but is nice to know if we need it it is available for us to use.

I made so far 3 claims with this company and with true honesty it was the worst experience of my life, first claim my ac unit was down it took the company 15 days to provide a company to come and see what's the problem while it was 108 degree, then I end up calling another company to come and fix the problem and paid out of my pocket because I couldn't Wait any longer, second experience send me a plumber after 6 days of the call and gave me the wrong diagnostic, again paid for another company out of my pocket, third claim the same 6 days to send me a plumber and didn't fix the problem, I was so disappointed with this company. I thought it was number one in the state, I was dealing with different company before they send the crew either the same day or the second at the max.

Today was the first time we have filed a claim to have someone come out and look at our washer and dryer. First off the tech was an hour late for his appt window. He said he called us, but we never got a call. Once he was here he checked our washed and said it would be an expensive repair and he recommends replacing it. Since this is the first time we have used this service, my husband asked how this works. The tech said we’d get money to go towards a new washer. They wouldn’t replace it in full. If this is true, that is not how this was described to me when I was sold the policy.

I am displeased with the time it takes to respond to claims reported and time it takes to assign technicians. Additionally, wear and tear is loosely defined, which appears to be a way to deny claims and not cover costs associated with the claim. My prior claim was not even able to be resolved because a technician could not be located that is willing to work with this home warranty company. Customer service does not appear to be priority!

I researched and compared top rated home warranties for my home and 3 units apartment. The Choice warranty program was not only competitive, but also better coverage particularly for home appliances. The sales team. Danny ** was very helpful and willing to answer all my questions and patiently providing detail explanations of coverages.

My 1.5 bath had a leak at the base. San Antonio Plumbers contacted me immediately and arrived the next day. I believed it to be that the two rings would need replacing because the toilet also rocked a bit. Jonathan ** (Tech) arrived and showed me a much larger issue (along with both rings being worn down). Once toilet was removed another part needed replacement due to crack. I was declined coverage due to my plan with Choice. However, Jonathan, repaired everthing (approx. 6.5 hours later). Of note, to include a warranty with S.A. Plumbing.

Just disappointed Home Warranty didn't cover anything on a new Air Conditioner I had to put in! Not sure how it was proven that Compressor was damaged due to electrical power surge. The one good thing was the company you had contacted to come out. They were the best; very professional. As I will be using them in the future....

Had to wait over a month for service. Not a good experience. Some Telephone personnel unpleasant. Some very nice. I was told you didn’t have any tech available and when you did I would get an email. My in-home tech experience was very good. He was knowledgeable and pleasant and fixed the problem.

An extremely charming and smart man arrived right on time and had it figured out and fixed in a jiffy. He took the time to figure out what was going on and fix it so fast. I really thought I would have more trouble with it. BUT NO! It has been working like new since he was here. 5 stars.

Starting the claim was easy. The appointment was set up by Choice Home Warranty. Technician showed up on time and resolved the issue. I’ve had issues with another warranty company where a plumber was recommended who never responded to calls, set up an appointment or showed up. I am satisfied with the resolution of my plumbing issue.

The air conditioning blow motor went out on it with the switch that cuts it off and on was not functioning and had gone out. Both problems were resolved without hesitation with the company (Keller Mechanical Inc) who did the work which was excellent and overall knowledgeable regarding the problem.

A/C guy was polite and knowledgeable. Plumber was helpful and knowledgeable. Arrival time was exceptional. I thought they were going to be at the house Wednesday and they showed up Tuesday. A/C needs a part to drain the excess water. Faucet needs a new part for outside of house and they explained what they needed.

The fan would not shut off. Carlos came. Found the problem. It needs a new board, he tried to fix it but he didn't have the board. So he had to order it. He called the next day and said he ordered the board. He will be here tomorrow with the new board.

Choice Warranty has provided exceptional service to our home and we would highly recommend them to family and friends. They are fast and efficient with communication and have a professional group of vendors to help with all home appliances and work needs. Thank you to the team for their great work during this difficult time.

Always a pleasant experience whenever I need to get repairs done at my residence. The response time is always one that makes me feel like I'm the only customer that they service. I will continue to renew my contract as this has truly been an excellent "CHOICE" for me and my family. Thank you.

I called Choice on Sunday and submitted a claim I got a call on Monday morning from Bennett and Sons air condition repair stating that a serviceman would be there to fix the problem. He arrived at about 3 pm and was very professional and took care the problem right away.

We are new homeowners and have used the home warranty twice. The first time was to deal with a leaking refrigerator, and the second time to ask to have our locks rekeyed. In the first instance, the warranty service went well. A claim was submitted, a technician assigned, and the work was done the same day. We were VERY unsatisfied with our 2nd claim to have our home rekeyed. The technician assigned had an issue with CHW and chose not to follow their policies and refused to do the job. The technician was kind enough to call and tell me they would not be doing the work.

Plumber reseated toilet. Did excellent job. Was quick and efficient. Would recommend to friends. Thank you for getting someone here so quickly. If I have any further issues I will be sure to call you. Thank you for your service.

Technician is amazing. Choice on the other hand is TERRIBLE, RUDE with horrendous customer service. I believe it’s a scam as it looks for ways not to help and make you pay. I would stay away as far as I can from this company. I’ve had them for a few years and I wish I would have known better many years ago when I started with them. A regretful decision with lots of frustration and dissatisfaction.

The company was great and did a wonderful job. He was professional and courteous and he knew what he was doing. We will definitely use this company again if needed. He came and took care of the job quickly and came when he said he would. Very pleasant young man. Impressive.

The team’s app worked as advertised. The company was assigned quickly. I was able to speak to a real person at the repair shop. They worked with my schedule to make the repair the very next day. The notifications for their arrival were accurate. The garage door was fixed correctly and quickly. I am very pleased!

You were highly recommended on an ad from Facebook and when I talk to Daniel he was very kind and helpful in helping me decide which plan would be best for me. I like that the plan is reasonably cost, would and will definitely recommend Choice warranty to my family and friends.

I just found out that the Better Business Bureau will not give you a rating due to complaints and problems. You're not accredited through them at all. Is this true? This leads me to believe I should never have given you a payment. Once I gave the payment the man was super fast and I said you don't have time for me now that you got my credit card number. He said, "Oh no." Now I see why.

My experience from making a claim thru the service was top notch in every phase. Could not have been better. A+D Appl. Service was one the best service contractors that I have ever used. I will be happy to recommend him whenever I can in the condominium I live in..

I could hardly hear and understand what the claims representative was saying because of the level of noise in the call center. Perhaps the reps need a sound deafening cubicle of a microphone that doesn't pick up all that background noise!! I could hear other customer service reps talking at the same time I was trying to hear the lady taking my call.

Easy Electric was assigned to repair our problem as it was in the Master Bedroom. We had no lights and it was a safety hazard, the problem was fixed in 2 trips as a fixture needed to be replaced! They were prompt, professional and resolved the issue in a very timely manner! I would recommend them for any repairs anytime!

Troy was very informative, but, was fairly pushy in attempting to get the most money he could upfront. As a disabled veteran and senior citizen on a fixed limited income, I simply do not have that kind of money laying around. Troy was a "good" salesman who offered several options that I just couldn’t afford right now. Troy said he understood, but, I could hear the disappointment in his voice.

I was speaking with Luke. He was efficient and knowledgeable. I had questions concerning the home warranty coverage and he answered them. I was in the process of finding a New Home Warranty company. He made it simple to enroll. Also he was so easy to understand. That is a big plus.

I had a problem with my faucet which is now fixed. The plumber was pleasant, clean no mess he kept working until the problem was fixed. I have had this service for about five years and used it 5 times. I was always happy with the results and would recommend Choice to anyone looking to solve their problem.

I have a Samsung oven. It was taking about 45 minutes to reach the selected temperature. Also the self clean function did not get hot enough to clean the oven. Alpha Appliance came and fixed the problem quickly. He was on time, did not mind answering questions and explaining what the problem was.

It took a will to get the correct technician to properly fix the refrigerator - can't say we didn't have some bumps in the road, but they told me, Choice Warranty, to hang in there and they would make it right - I'm glad I did, without a doubt they made it right

Our AC was working overtime but didn’t cool off. We had to change our appointment and Maria from All Florida Cooling was accommodating and helpful. She called us with all the changes that were done on our behalf. The technician Nick was very nice, on time and knowledgeable. Spend time and explained what and why has to be done.

It took 2 days have a technician contact me, was very concerned due to no air. But techs that showed up were very professional and were able to fix the problem and explained everything to me. My only concern is that any of the heating and air companies were not willing to work with any of the warranty companies. Unsure if I should continue paying for warranty service.???

Assigned Var Solutions LLC Mr. ** was technician. He was very knowledgeable, he was so nice and he called me on Sunday to confirm appt. Also on he let me know the time he would be at my house. This was a very good experience getting repairs through Choice. This company and Mr. ** the tech was Excellent.

Different getting repairs approved through reimbursement process because apparently they do not have technician locally. Decided to go through reimbursement process which was like jumping through too many hoops. Technician and myself have difficulty with technology which has made this process a nightmare. Needed it fixed asap as couldn’t turn water on in the whole house because of a major leak in the shower.

My rating is low because of Choice's inability to handle emergencies, situations, like a hot water heater going down for the count. I believe you need to create a whole department for emergency contingencies. Until that time, the warranty program doesn't seem to make any sense/cents if you need something repaired quickly. Meanwhile, your response time to repair. Something quickly needs to be addressed Sooner than later.

This was my first time calling and the employees spoke with a rude and pushy tone. And because I chose not to take the 3 year plan, he said to me, "Is that because you can't afford it." I called back to ask a question, and got another rude person on the phone so I hung up. My third time calling was because I made a payment of the $49.25 but I never received a receipt, and this person said that they sent the receipt to my email, it has been 30mins and sitll have not received that receipt.

I have 2 A/C that needed service. I knew I would have to pay for 2 service calls. 2 claims were opened and assigned to 3 different companies. I was told that they could not manually to the same company. If you would like to call me, I will continue what I went through. **

Had the warranty on my ac. Paid them for at least a year long, had my ac go down due to normal wear and tear. Caused a leak, called. Said, "We will allow you to get it fixed and be reimbursed." I did, filed claim, technician stated normal wear and tear, denied reimbursement giving no valid reason, this is the worst of the worst, don't waste your money paying for a warranty which they love denying legit repairs, will be suing for a full refund for entire year.

So I have some bad issues with a leaking dishwasher. I put in a claim and CHW sets up everything very smoothly. But then after the technician comes and checks out what the problem is Choice Home only approves a $14 fix which doesn't cover the technician's cost to come out and still doesn't address the safety hazards that the technician listed in his report to them. I am very disappointed that CHW is cutting corners and they are unwilling to take care of the things they say are covered.

Excellent service tech, was very knowledgeable about trouble and repaired it in short time. He was very professional. Dressed good and very friendly. Will definitely use this service again and I am glad that I got the contract with them. I don’t have any more to say on this this review. Thank you.

The process of getting service on air-conditioning was a little slow but efficient. The unit was 20 years old when I called for service, a leak detected, after a few steps, it was determined that AC needed to be replaced. The technician did a great job. I now have air-conditioning, again thank you so much.

I purchased a home warranty contract from Choice Home Warranty, and Ravi ** is the company representative with whom I worked. Ravi was courteous, patient, knowledgeable, and professional. My experience with Mr. ** and Choice Home Warranty to this point has been outstanding. I Based upon my initial contact with Mr. ** and Choice Home Warranty, I would encourage others to consult with Choice Home Warranty before purchasing a home warranty contract with another provider.

Email was great but the initial phone call was not pleasant. Too much background noise with other customers. Your representative did not have a firm command of the English language. He never answered my question and kept saying the same thing over and over like he couldn’t understand me either.

Updated 10/04/2023: Do Not Use Choice Home Warranty. They sent a technician and he submitted the paperwork of what was needed, the claim was approved and they wanted $1,495.00 and I would pay the technician $3000.00 when installed, which does not seem like much insurance. They never ordered my unit. I live in Texas and it was 110. I was without air conditioning for 3 weeks, I canceled the order and have someone putting the unit in tomorrow.

I called to file a claim, I was told my septic was not covered. But I purchased optional septic coverage with my contract. I had to argue several times what the contract said and I had the service. Finally she put the claim through, I tried to ask why it was not clear that I had paid for this service with the contract. She didn't seem to understand the question. I didn't have any more time to deal with this issue and just moved on.

So let me start off by stating that all three of my previous claims have been continuously denied or have had to jump through hoops and wait weeks to months to resolve. Current issue is my water softener that started leaking and flooded my garage in the middle of the night. My house which I purchased a few years ago came with a water softener several years that is no longer made. After calling Choice Home Warranty for repairs, they initially took 2 days to assign the work order. After the plumber evaluated the water softener and specifically stated that the bypass valve was had broken due to normal wear and tear. The bypass valve was leaking because the O rings on the piston had worn down and blown out the piston on the bypass valve. Choice Home Warranty is refusing to cover the claim because they refuse to accept the plumber's recommendation that the part broke due to normal wear and tear.

This was my first time using Choice, and I have to say this was a good experience. One phone call, and they had a repair man within 48 hours. Fixed the washer; a minor fix and as good as new. Choice works. Will always have choice for the home. Choice paid for itself over and over again.

I shut down water in kitchen. Repair was schedule for 7 day later. Called CHW and asked to re-schedule to earlier day, but response was: We aren't emergency Service!? 7 days without running water it's very bad. Luckily for us 1st class Property was able re-schedule for earlier date after my call to them. Also I expected to pay only $65 service fee to get the same Faucet. But I was forced pay difference between my Low rate Faucet and cheap low quality one.

I was looking at home warranty options and received a call from Tyler at Choice Home Warranty. He explained all options and offered different options tailored to my needs. He was very thorough. I was able to choose options important to me. We went over the specifics of the policy in a non pressured environment. Would recommend so far! Will sleep better knowing I have minimized any unexpected expenses.

Customer service is excellent. Quick and easy process with representative. Received confirmation email right away. Pricing for full coverage very reasonable. The service fee is very competitive. Received a complimentary month of coverage with Choice Home Warranty. Affordability and flexibility are important to me. Thank you Choice Home Warranty for the awesome service you provided.

I was most pleased with the turnaround time with which I was notified and when the technician came to make his assessment. That my went down on a Friday, was unavoidable. But the technician returned on Monday, with the needed repair and completed his work efficiently and promptly. And all I paid was the visit of the technician. Thank you.

Your repair person arrived on time and was professional. He reviewed the problem and checked out the equipment. He made some minor adjustments and the unusual noise went away and has stayed away since then. He cleaned up the work area and advised there was a fee involved. I wrote a check for the specified amount and he left my home with no problems.

I’ve had an issue with my oven for over 3 months. In the beginning, the schedule with the technician didn’t line up. Finally, when a technician came out he indicated were needed an electrician. An electrician came out, but he couldn’t do anything because the oven would have to be pulled out in order for him to reach the problem. When I you, you said it’s an access issue and you do not cover that. I paid $170 for the technicians and my oven is still not fixed. I’m not satisfied at all.

Technician came out. Repaired the microwave. We are satisfied that repaired in one day. Choice determined they would not pay the repair person, who charged $231 for parts and labor. Choice wants to replace it and give us a gift card at Lowe's for $191. That is not nearly half of the replacement cost. Was told our microwave is not built in, which it is. The repair company has not been paid and we are very upset.

Very happy with how quick I was able to receive maintenance service. My clothes dryer stopped heating and my clothes weren't drying on a Tuesday. After submitting a work order that same night, I was fortunate enough to receive a service date for that Friday. The technician was very knowledgeable and friendly, completing the work order without hesitation. Thank you for a timely and efficient service. My money is well spent.

The company that performed the work - Tru Air Heating & Cooling was great. They were prompt and efficient. They quickly assessed the problem and resolved it. There was a freon leak but once they added freon, the AC quickly started cooling down the house. The only thing that could have made the repair better is if the home warranty covered the freon.

The repair of my A/C system was corrected timely and contractor gave recommendations to help avoid future repairs. Choice home was prompt with response to the claim filled. Contractor was timely and called to confirm date and time.

I felt very lucky to buy Choice Home Warranty this year. I had three broken appliances recently and all were covered by Choice. I got quick response after making claim. Good experience to deal with Choice Home Warranty. I totally recommend Choice Home Warranty comparing with other companies, regarding with cost, coverage and restrictions.

I am satisfied with the knowledge and expertise of the technician, however I’m disappointed in the fact that he does not communicate with me, as to, if he found a part, or when the part comes in. With him, the technician, it’s always a week after his diagnosis. So, I’m without my appliance for 1 to two weeks. But, granted he seems to be a good technician.

I called on a Saturday with a garage door that was inoperable with a broken spring, I could not get my car out to leave my house. I received an email from Choice telling me a technician would be at my house Monday 7am-11am. On Monday Morning I received an email from Choice that it would be Tuesday morning, 3 days from my call, but the worst part was delaying it another day so I had already made arrangements to meet technician before I was told it was moved to Tuesday. Also, Choice sent the email telling me Monday knowing they didn't have confirmation from the company. I think there should be a different process level for an issue where a customer can't leave their home vs a call on a dishwasher etc. Had I known on Saturday it might be Tuesday, I might have paid my own technician to come out instead of missing work for 3 days. Customer resolution representative was not professional in my opinion.

Mechanic came when it was promised, identified the problem and he did an excellent job. No noise from washing. After changing two rollers and lubricating them. The problem was fixed and the area was cleaned. I paid only $60 for this visit. I definitely would recommend "Choice" to friends and relatives.

My A/C fan engine needed replacement and the technician who responded was absolutely outstanding. He was knowledgeable and very thorough when he was making his assessment. I was very please with Mr. **'s services. He is an asset to Home Choice for sure. When there is an issue at my home I would love to have all of the technicians come with the same level of knowledge, patience, and professionalism.

Qualified for a Senior Discount with Home Warranty - happy about that; also, Samir was very knowledgable about the warranty plan(s) you offer & was most helpful in recommending the most suitable for myself & my daughter (I'm a retired senior,75 years of age). Looking forward to the Home Warranty program to protecting our appliances going forward! JN **

I had to wait two weeks until my appointment to fix my sink. My claim was denied and I had to pay out of pocket. I should’ve just found my own plumber and paid out of pocket in the first place. I’m very disappointed with the process. I wait days for a plumber, days for an appointment and then immediately get a denial.

The tech was very nice, got the repair done in a very short time and was very knowledgeable. I would recommend him and the Company to anyone that asks. They arrived on time and explained everything I needed to know. I am very satisfied with the service. Thank you so much.

I had an issue with a major clog in my pipes that was causing a backup in my laundry room wash basin. The company assigned to do the job--AW Holmes--initially did not make a good first impression, as they were supposed to arrive on a Friday between 12-4 pm but never came and never contacted me or returned my call. The scheduler was very apologetic and sought to right the wrong the following week... Which they did. The two plumbers who came clearly knew what they were doing, were courteous and professional, and they were very thorough in explaining things to me. I'd definitely welcome them again if I have any issues!

I was supposed to have someone at my house yesterday between 3-8pm with parts to repair A/C. No show and no call. Choice closed and said problem resolved. NOT! I am an elderly cancer patient and can not stay in my house because it is over 80 degrees inside. Someone please help me.

Very easy to start a claim. Entire process took 4 minutes. My dryer is not working and I received a claim number in minutes. I have the information sent to my email letting me know how my claim will be handled. This is all I have to say at this time.

Bill ** was the technician. He was very kind and worked fast and efficiently. I would definitely have him do work at my house again. He was careful to show me the problem and fixed it promptly. His technician that was with him was also polite and helpful.

He found out that a wire inside the air conditioner was broken. He fixed that and checked inside to make sure everything else was ok. He was also very kind to replace our filters for us so my 80 year old husband didn’t have to get on a ladder. We really appreciate that.

I am extremely disappointed with this company. The description and sales tactics makes it sound like it’s a great home warranty. In reality, when I called to make two claims, one was quickly denied and the other was denied until I insisted and explained further. A company was contacted and they were quick to respond. Upon inspecting what was broken, Choice Home Warranty sent me an email denying the claim. I’m out $75 deductible a with the same problem that, in my opinion, should be covered.

We were pleased. They were efficient and able to diagnose our problem. No action was necessary at this time. We had a VERY unfavorable experience with Choice Aug. 2022. We sent two certified letters with detailed data requesting a very reasonable and compelling exception. One to the President, One to the Claim Review Department,. as well as speaking to Stephanie, a resolution person. We never received an acknowledgment of any kind. Not a yes, no, or sorry. This was a very unprofessional, disappointing view of Choice when promised the Best from the Number one Company, when enrolling. Do we renew or not is the question????

The only thing is with scheduling tech appointment. They gave me a 9 hour window and no way to adjust it. I have to worked had to miss a entire day and they show up at 4 in the afternoon and I could have not missed a whole day’s pay. They should give a smaller window for appointment.

Choice is a fraud and a scam. Avoid them at all costs. Multiple claims rejected for nonsense reasons. No effort to help you get back up and running quickly. They will do whatever they can to find a reason to deny your claim, or not reimburse you for urgent service. The technicians they send are terrible. Multiple times they haven’t kept their appointments. If they find something wrong they will send another technician out to find some other reason not to cover the issue. I have never dealt with such a dishonest company in my life. Currently have an AC coil leaking. Same thing - say they don’t cover physical damage that’s not normal wear and tear. What else could it be? What a joke.

I spoke with claims yesterday September 22nd 2023. The lady I spoke to told me that I could go ahead and use the reimbursement process because they were unable to find me a contractor. And the way she explained it to me when I was on the phone yesterday is that I could go ahead and reach out to any contractor which I chose Roto-Rooter.

They came right out when they said they were and did the job and gave me recommendations on what I need to do and they came right out the next day to do another job for me. When I called Choice Home Warranty they referred me back to the people.

They were very punctual and courteous and precise... Techy banner on times and finished quickly and was very knowledgeable and accurate... Quick resolution of repair approval and pays we're looked for and found in stock... Repair scheduled promptly and looked at availability and assured for faster and times and follows up.. and very satisfied with their services and also cover home warranty program so far.

My rating is based on my experience with the technician not the office representative at Bennett and sons. The technician, Tom, was very professional and detailed in explaining what was happening with my air conditioner. However, the office needs to work on customer service starting with phone etiquette. Thank you.

Great service overall. All of the technicians are very able and capable. The only reason I wouldn’t give a 5 is because service fee for a technician to come out is not incurred as additional cost on top of replacement. It doesn’t always take a certified technician to diagnose an appliance is broken. Other than that great homeowner insurance.