Choice Home Warranty Reviews

I had a great experience with Choice, I called in a problem, I had a technician here the next day and he fixed my plumbing problem in less than a half hour. Eric was prompt and pleasant and knowledgeable! I was very pleased with my claim from beginning to end! I do encourage my family and friends to join the Choice Home Warranty family!

Fast service with the technician, but I am a little disappointed that it’s going to take at least three weeks to fix the refrigerator. However, I understand that there can be delays due to many factors. Overall, I appreciate the response and I understand why such delays can occur. Thank you.

Alberto explained everything very clearly, and answered all my questions. Alberto even went as far as finding me a cheaper price for the service. I like the fact that they are situated in Florida not overseas. Will you get someone that you can barely understand them. Their dispatch time is between three and seven hours which I feel is outstanding. Since I just bought the policy yesterday, of course I haven’t used it yet. As long as I received the service, they claim I will receive this would be a nice company to work with.

The service was great. He let me know when he was coming and called when he was on his way. He did a great job. It is working great! He was neat and cleaned up after he was finished. I have to say this was the best experience we have ever had with one of your technicians. Thank you!

Service Technician checked our dishwasher. He were very professional in what he is doing. The job is not complete yet. Technician had to order parts for the dishwasher. When parts get in he will complete the job. Everything to this point has been very good and the Technician is very professional and polite.

Technician showed me pictures of my air conditioner which I had not seen before. Will call him again when my unit needs maintenance. My second experience was much better than my first one when you couldn't find a technician and I had to pay out of pocket for the charges and did not get reimbursed. I don't like the lack of human interaction or contact with Choice Home Warranty. Is there any way I can cancel my warranty with you and get a refund of my money?

Cortinas and Sons were very polite and professional. Came in and resolved problem quickly. Explained what the issue was and fixed. CHW opening a claim was too difficult with automated voice recognition not recognizing and sending me in a loop several times. It took 4 calls and 2 days to get a work order open.

This was again very pleasant experience, it started out by starting the claim with the company, very professional, quick and came back with more information, then got 3 phone calls from the tech company, and one from him personally telling me he is on the way. The visit was just perfect!

CHW is reliable. But I've had issues with them. My most recent claim was for the water heater. The water heater itself was under its own warranty also. They came out, inspected it for $65, said, “Yes, the water heater is bad.” I had to get another water heater. I paid them the money for the water heater. But I ended up paying $100 out of my pocket. I told them, “I'm not supposed to be paying anything. I should get my money back.” But they never did that. They just kept saying that it was covered under its own warranty. They also paid me to go out and buy another microwave. The cheapest microwave even that they stated was 199, and they only gave me 196. Why didn't they give me 199 when that was the cheapest one you could buy? Then she mentioned retail. I can't get retail.

Sales person was very professional, and friendly, and knowledgeable, and efficient. Price was well within my range of price to meet my budget. Answered all my question completely and gave me all discounts that I was allowed to have. He seemed very knowledgeable of how their system works. Very friendly and professional.

Had a right door closing issue. Tech ordered new magnetic seal. Also thought we had a Master circuit card problem, but tech noticed some sparking on the wall electrical box that may have been the cause. Owner will have the box checked to ensure there was no refrig master circuit card issue first.

Boris from One Drop Plumbing is the BEST. I had a water leak and the other #2 Plumbing Contractors, "I FIRED" that told me it was the drain from the sink & dishwasher to the sewer behind the cabinet wall. They wanted to put in a new cleanout and break my house plaster plus cut out my cabinets to put in new piping to the sewer. ** Boris found out that it was a leaking Air Gap & Faucet Sprayer on the kitchen sink. He put in a new Faucet with sprayer in faucet {NICE} with a new Air Gap and new Hot Water Valve. FINISHED, NO MORE WATER LEAKS. *** Boris saved me about $2,000 + because he was an Experienced Plumber & Home Owner...

Had 2 different techs come out to look at our AC/Heat pump. Both techs said same thing, fan and module bad. This is a York Heat pump that is warrantied to the original purchaser for 10 years. A 2014 unit. I bought the house in 2022. York Warranty paperwork clearly says warranties are NON-TRANSFERABLE. The claims lady doesn't accept the data sheet and claims it is indeed still under warranty. Won't accept the NON-TRANSFERABLE part. Awful company and I will not renew and my real estate wife will steer all of her clients away from Choice.

I had a problem with my heating system which was not blowing hot air to warm to warm up the house. Choice assigned Chesterfield Mechanical to fix the problem and were very professional and helpful as was Choice itself. I would recommend them to anyone and everyone. I am very happy with my experience with Choice Home Warranty.

I joined Choice Home Warranty earlier this year after a horrendous experience with Home Warranty of America. Just this past month (December) my ejector pump failed and my tub started filling up with water when showering. I opened a claim on 12/21. A tech was dispatched for 12/26. On 12/27 both replacement/repair was done! No hassle, no going back and forth. Just straightforward saw the problem and fixed it. I am grateful and they have my respect.

TSA is the best appliance repair company I have ever worked with. As usual, the initial diagnosis visit was on time, efficient and accurate. Dustin, the owner, has worked on several appliances, all with excellent results. In particular, TSA is the only appliance repair service that I trust to work on GE appliances.

The person taking my information and making the claim Was terrific and hoping that the rest of the experience will be awesome. I had to add an additional problem that I had with plumbing. And they canceled the first and made me a new claim with all the items I need taking care of and I greatly appreciate that.

This was a model experience with a home warranty! Our garage door opener was inoperable and the door could not be opened manually. I submitted my claim at 8:30am and the hour long repair was completed by noon! Our assigned company was amazing. Both the scheduler and the technician were very professional, efficient, and friendly.

Your service is horrible. You do not stand by your contract or the technician you send out. I will not recommend or use this company ever again. Company has over 11k complaints and still climbing. You take people hard-earned money and do not provide the services that we pay for complaints are being filed with Consumer Affairs and Washington.

Thank you.

I am pleased with my initial claim. The technician was friendly and helpful. He explained the situation and apologized that he couldn’t fix it that day due to approval. I pay close to $1000 a year on a school teacher’s salary for this service. Of course, when I need it you decline my claim. I’m disappointed.

Our dryer stopped heating on Christmas Eve, contacted Choice Home Warranty on a Sunday. Christmas day I had an appointment for Wednesday. The service tech called and stated he would be 30 minute early if that was ok. He showed up diagnosed issue, actually had the part in his van. Installed part, tested dryer, cleaned up thanked us and departed. Dryer works like new, tech was great!

Cory was fantastic! He arrived on time and quickly fixed our faucet. He was polite and professional. I would highly recommend calling on him again. Five stars in every respect. It’s so good to have someone treat the customer with respect the way Cory did. I have rarely experienced that kind of quality service.

Our appliance/oven stopped working. Choice’s technician Sears contacted us and set up an appointment. The website was very efficient as to the date and time of arrival and reminders. I like that they diagnosed the issue and were able to repair it in the same day. Very seamless and it works well now. Thank you!

I was told when I signed up for a three year contract, that I would be locked in for a $45.00 service call. This turned out to be a complete lie. My fee was raised to $60.00 without any advance notice. What is the point of a contract if you can increase your rates whenever you want?

I have had three different Home Warranty companies over the last 5 years and I would not recommend them to anyone. They have hidden agendas that ends up costing you the customer. I spoke to one of the salesmen for Choice and was impressed on the responses. The hidden items offered with the other home warranty companies was spelled out with Choice and I felt I knew what I was getting for a change.

Joining multiple class actions against Choice. No shortage of them. Plenty to choose from. Bad policy company, when they can't supply a tech, tell you to find your own, and then refuse to reimburse you. Terrible company, poor management, and deserve to be taken to the cleaners. Clearly their liability policy premiums will be on the increase, until they get hit with a big punitive decision that their carriers won't pay.

The tech that came here from Sassaman was great, but he explained that he would have to put it through Choice Warranty. OF COURSE YOU TURNED IT DOWN. We have used this warranty maybe 5 times in the last 5 years and each time was crap. How is a jacuzzi bathtub supposed to work without a replacement heater. A plumber from a company called CRS was able to replace a part in a toilet that connects to the toilet handle, but said the handle itself he couldn't replace because you turned it down. EVERY SINGLE TIME WE GET horrible horrible customer service from your company. I just got the estimate from Sassaman and they are quoting $565 (not sure if this is labor and part so we have to call). What a scam you're running.

I have no question. The president has been very clear on this and I think he is very clear about this issue providing me with the information I need to know about the situation and the process of the process and the way that we are going to handle this issue

You paid “0”!!! You did not help me at all! I had to pay for the service call myself. “Choice” paid nothing. No one contacted me to explain why. This was my first service request with “Choice” and was a big disappointment! Also setting up a service request is very difficult because there is so much background noise!!! As a reputable company you should do better than that.

Choice Home Warranty emailed a day & time for service. The service company wasn't even open that day. I phoned many times attempting to contact the service company without reaching anyone. CHW did this to me once before. I am disappointed that they are still setting up appointments and notifying customers without verifying with the service company that the appointments were available.

I submitted my claim for my furnace not working on a Wednesday afternoon, Dec 20, 2023. I did not see a technician until the following Tuesday, December 26, 2023! No heat in the winter (and on Christmas) for almost a full week. We I called to inquire, so they could say was "sorry, you'll have to wait" but they have no problem taking my payment every month for 12 years! The tech who finally came out was AWESOME, but Choice was horrible.

The HVAC technician that came out to diagnose and fix the issue was very thorough. He determined the problem and was able to get the parts needed to fix the problem approved by the warranty company quickly and repaired the unit. He was very knowledgeable and polite and explained everything he found with the unit while he was working on it.

Initial contact was good. I haven’t experienced anything until I use your service. The cost was comparable and lower than some other home warranties I’ve used. So far I’m pleased. I received and reviewed my contract on a timely basis. The agent gave me his individual contact information, to include his first name and direct Extension. He also offered incentives to encourage multiple year contract, which I didn’t choose to do having done so in the past and regretting same.

Technician was very kind and seemed well versed in HVAC. Unit didn’t make any noise like it did when I made the claim. He checked everything out and said it was working up to par. Took off panel to look inside at the components and everything was working like it should when he hooked up his readers. Seemed to be new to Choice Home Warranty because he didn’t know how long it was to come back for the warranty to cover it incase it started making the noise again. Overall, we were very pleased with the service.

The technician was cordial and knowledgeable. He was on time called the correct contact phone number **. Alternate number **. Hopefully the problem is resolved. We have a month grace period I presume. We will see. This is our first experience with Choice warranty company.

The last time, which was just a week ago, my kitchen sink was stopped up, l could not cook, because l could not run the water in the sink or do my dishes, it was five days before someone called me, l called twice to see what was taking so long. I am a senior citizen, this time it’s my furnace, l am very cold, Please, don’t take so long, thank you, Suzanna **.

I went online and submitted a claim for our dishwasher, which isn't working. Within an hour and a half I had a response and a scheduled appointment for a repairman to visit. I am very impressed with how easy it was to submit a claim online and how quickly the response and appointment came.

Pleased with C H W until my most recent repair. They refused to pay for a plumbing repair that they said was pre existing. I'm disable and I am on a fixed income. Things are hard enough without being taken advantage of. I pay my premium every month and have for years.

Choice Home Warranty is truly a Godsent! I can't imagine anybody having a home with appliances that doesn't have Choice Home Warranty. I have submitted at least ten claims to CHW and every contractor that has come to my house, has surpassed my expectations. Today I submitted a claim for a dryer that needed a heating element. Within two hours of submitting my claim, the dryer was working again! When an appliance fails, I don't get a panic attack anymore; I just contact CHW:)

Denied claim with no explanation. When I asked for an explanation I received different reasons from various reps I spoke to. Finally, they told me they don’t cover heat pumps. It would have been nice to know this a month and one half ago when all this started. Will not be renewing as the service is too slow with little information. Why have insurance?

The Tech got the heat pump working, and that was good, but now it is still not operating as it should and he is being called back to further repair the unit. The unit does not continue to operate on auto when set for that, but goes to high and then shuts down until it's way colder than it's set for before coming back on.

Upon placing claim for repair CHW responded promptly. Listened and recorded problem. The person who answered the call was courteous and professional. The correct repair company responded and set appointment for assessment and work was completed in 2 days from initial contact. The service Technician that came out was professional and respectful. The service Technician did an awesome job. I told the service Technician the ice maker stopped producing ice. He said to me when the repair is completed the ice maker will start back making ice. The following day the ice maker started making ice. Technician was also knowledgeable about his work. Thanks CHW.

I love the way the claims can be reported online and tracking is transparent every step of the way. The format options are intuitive and broken down so the dispatched technician knows just to expect. The process was quick and easy with a follow up email within minutes to let me know they were on the claim.

We were told by email that we would be getting an e-card from Lowe’s because they were unable to repair the washing machine. But as of today we have not received anything. I have sent two email Inquiring about it in email and NO ONE got back to me. Hum.

I have used my warranty a few times for plumbing and appliance repairs and I get a response within a hour. All service personnel have been pleasant and proficient and on time once they set up the appointment. I bought the three year plan and just renewed for another three years.

Toilet backing up in the tub. I called and had a call from a company within 2 hours. They also were very professional. The young lady on the phone was very courteous and pleasant. I will recommend this company to anyone that needs help. It was an amazing experience. Thank you Choice.

I have been with Choice Home Warranty for 10 years. Overall the experience is average. There are times that it takes several attempts to get a service repair person to contact me or I have to find a repair person. I'm still annoyed that my water heater wasn't covered although my ex-husband's water heater was covered and it was the same issue (we also had the same repair guy). What's covered depends on the customer rep that is assigned to the repair. This year I'm renewing my policy but not happy that Choice won't honor my co-pay that I've had for 10 years. It seems that loyalty doesn't really get rewarded anymore.

Tech came, diagnosed, submitted, replaced next day. All as it should be and without issue. This is what every experience should be. Expectation should be nothing less. The fact we reward doing the job properly these days instead of it being the norm and minimum expectation is absurd. I did not give a 5 as tech left some grease on my heater housing. I just painted and scuffed it up using as a bench. Could have thrown a rag down. Otherwise perfect execution.

The representative was professional and courteous and answered all my questions. He took his time and offered other options to see if I would be interested in. Very supportive and what was giving me other options. Thank you for all the information and the patience. Thank you Kyle for your assistance.

I put in a claim to repair my garage door. Even though I wasn’t able to get an appointment for 10 days (it was during holiday season), the repairman came on time, was personable and very knowledgeable. He repaired the garage and told me how to maintain and oil my garage door to keep it operational. Very pleased with Cooper Garage and will recommend them.

The first plumber you dispatched was one of the worst I've ever experienced. He never showed for the first appointment. I attempted to call him three times and went to voice mail each time. When I called CHW, the customer service representative placed me on hold while she attempted to contact the plumber. She ended up emailing him. The next day, the plumber rescheduled the appointment, he never showed up. When I asked for a different plumber, the customer service rep started to tell me what the proper procedure was and she refused to obtain a new plumber. I called back the following day and explained what happened, he switched plumbers and the new plumbers were very good.

Communication was scant; no phone calls - email only, communication only with service tech NOT WITH CLIENT (me); turned down for reason I am not very clear on. I will not recommend this company to anyone else for home warranty service. Their customer service portion is sorely lacking. I think that for the money I have invested, I should have the courtesy of direct contact with agents from the company.

Overall, I was very pleased with this experience, based primarily on the excellent efforts of the technician. I filed a claim online and was informed that a technician would be able to inspect the appliance in 3 days. This meant 3 days to inspect, 1 day to get repair approval, 2-3 days to get parts, 1 additional day to install the parts (total estimated time = 7 to 8 days). I called the CHW support line and was told that the job assignment is an automated process and is given to the first technician that responds to the job opportunity, regardless of how long it will take to get to the customer (hours or days).

I have tried since the beginning of June to get things fixed at my home. They closed an open ticket for my electricity problem without anyone coming to fix it. And made me pay again even though I had already paid one guy when he came to evaluate my problem. They told me in July they couldn’t fix my refrigerator and it’s Christmas now and I’m still waiting for the money they have promised over and over so I can purchase a new one. The worst customer service and experience I’ve ever had. Not sure how they stay in business, so very disappointed!

Original Service date was for 12/22/23, Technician called me on 12/21/23 had an opening and offer to come now. I accepted, he came and I showed him the shower that we were not getting hot water. He knew exactly what was wrong. Went out to his truck. Came back with the part and change it. Courteous, fast, knowledgeable, and left my bathroom clean, NO mess was left for me to clean. Recommended, Great Service.

Choice Home Warranty has people that work for them that are good. For the technician that came out to the house, the experience was very good. He had to buy a part and that took three weeks so I waited all that time. Then he got the part and put it in but the icemaker never got fixed. I was talked into paying $200 a month for a certain amount of months and my contract would last until 2026. But I sold the home, so I didn't need it. After the experience I had, I decided not to use it. I asked for my refund and they said I wouldn't be getting much of a refund. They said I could go ahead and transfer it to the next new owner. That was the only way that they could give me my money back. When I took out the warranty for my house, they had told me that if I should sell it, I would get the money back. I would not recommend Choice.

I was offered 14 months for $682 total and $75 repair fee if someone has to come out by Joseph ** (?). I never got the documents that I pre-paid. They were to be sent to me by email but I got some different offer and no documents. I will discontinue my contract if the documents are not received and they are not what Joseph said they would be.

UPDATED 12/28/2023: Our oven quit working on 12/18 and an appointment was set for 12/22. The service company was a no-call - no-show. Our rescheduled appointment is now Tuesday 1/9; 10 business days after they did not show. My way of thinking is that the appointment that was not made on 12/22 should have been their first appointment the following business day. Service requests that were called in 1-3 days after ours are being given priority over our earlier scheduling for service. They did not contact me to reschedule, I had to go through Choice Home Warranty to reschedule. At this point, our oven will have been out of service for 3 weeks, including the holidays, until someone shows up just to look at it and then order the parts and schedule a return visit which could be another 2 weeks. It's the same repair needed that was done just 10 months ago.

So far the experience has been very positive. The final experience will be how long a time frame will be, how long it takes to get the part and installed but so far everything is good. Waiting on part to come in and then how fast installation will be. It’s very stressful going with a major appliance

I chose Choice to see what it was like. I didn't see anything negative about them. I used their service last month. I had a repair request and a plumber came out a little before 9:30 and fixed my hot water heater. I was very happy with that. He was gone in about an hour. He had to wait for the okay from the company to clear the repair job.

I called Choice, paid the tech his $75, and haven't heard back yet. They were ordering a part on my microwave. In the past, having the protection plan was pretty good and I recommended a friend of mine to Choice. But it has gotten worse in the last couple of years. One time, I had a plumber tell me that the service was covered, then he told Choice that it wasn't covered. So, they got a lack of honest repair people in the past, but I've had some good ones too. It's a matter of whenever you need somebody, are you going to get somebody who is on the ball?

This is the third time I changed warranty places because of the situation of what they do after you're with them. You would think after you're with somebody after five years, there would be a bit of benefit there that you're confiding in that company or you wouldn't stay around that long. I have no problem with Choice, but I was a little upset that they couldn't tell me that they were raising my monthly thing that I had to find it in my checking when I went for my statement. They are one of the better companies that are out there, though. Choice offers, if you come up with three grand and pay them right away, they would drop my monthly down to $33. But I don't have that kind of cash right now.

Adrian ** went above and beyond the call of duty to earn our business. He provided us with excellent customer service. Adrian’s careful attention to details made it possible to find us the best price for the coverage we Require. Thanks to Choice Home Warranty for your ability to Employ Customer Service Reps like Mr. **.

We are very, very pleased with the responsiveness of this new plumber working for Choice Home Warranty in our area. The previous plumber was not dependable or timely at all. It would be weeks to get things repaired. This was significantly impacting our opinion of Choice. However, this new company, Two Men and a Snake, were completely the opposite. I put in the claim this morning and they were here at 1:40, diagnosed the garbage disposal needed to be replaced, got authorization from Choice and had it replaced this afternoon on the very same day. It was amazing!! I’ve never had such service from any Choice plumbing company before like this.

I'm 82 years old and the only income I have is Social Security and I don't have the money to pay out $800 or $500 for repairs. Trying to find somebody to honor it was a problem. So, when I found out that Choice Home Warranty provides their own service people, I signed up. I had someone out here one time for a dryer problem. I have a gas dryer and the burner wasn't staying lit. Submitting the claim was quick. I called and didn't wait too long on line for somebody to talk to me. I told them what the problem was and they said, "We'll have a technician come out and check it."

The hvac tech was good. He accepted my questions and even when I disagreed he found a way to educate me. He figured out the problem and then came back to resolve it within a couple of hours. He saved me from having to put in another claim for an issue that could’ve presented itself.

The plumber did a fine job. The reason I couldn't give 5 stars is the wait time: the claim was filed on 12-11-23, and the technician appointment wasn't until 12-21-23. The plumber showed up within the time window and was polite and professional. He explained what he thought the problem was and how he planned to proceed. He completed the job swiftly.

When Choice took over my previous warranty, I had an issue with a microwave's handle which came off. There was no problem. I had to get a new microwave because it was cheaper to buy a new one than to fix the handle. When the handle of the new one came off inside of two years, they told me it was because of physical damage. I asked, “Well, how does physical damage happen when you open up the microwave? You can't. You gotta open it up to put your coffee in. You gotta heat up something. That's not physical damage. That's just everyday wear and tear."

On the first claim, The technician repaired two bath pop up assembly sink drains I think they are called. On second claim he confirmed damaged phelagn (spelling?) and loose bolts but has not been authorized to repair them. I was satisfied with his work on the first claim. I am bewildered why the second claim has not been approved.

Yes I would recommend you in a second. Thank you very much. You were very fast and I needed that, I was in a big jam and you guys are my hero, and I love it. Thank you my friend. I am telling all my friends about your service, you really are good and you saved me a lot of money.

Toilet had a slow leak. Falcon Plumbing came out and did a very good efficient job. They were on time and diagnosed the problem quickly. They reset the flush valve and the leak stopped. Toilet has been working fine for the last few days.

Submitting a claim could be a little more streamlined. As far as using the website, it's helpful in terms of submitting a claim but not in terms of accuracy in what is covered. Concerning contractors, I had one who showed up looking completely disheveled. He had no uniform and he was wearing flip-flops and socks. So, I wasn't even sure that he was a service technician. But he did the job and when he left, I realized that he flooded under my sink and never said anything. I ended up calling the contractor back to let them know what happened. They ended up sending him back out. He took pictures because the flooding ruined the floor around my sink. Choice said it was up to me to deal with that company myself to get that issue resolved. I tried dealing with the contractor but they refused to do anything. So, my kitchen floors are damaged and I have no one to fix them.

The tech arrived, had everything he needed, found the coolant leak when other techs couldn't, documented the work needed before proceeding to be sure what would be covered, and to get the work approved once he knew possible solutions. The actual repair is pending approval. I sent comments to CHW and they approved the follow up work to fix the leak and add coolant.

I am happy with Choice, their response was spot on. Be aware that Choice covered the cost to replace my water heater but I had to cover the cost to bring it up to today's building code. Which is only right. As with homeowners insurance if you opt for full replacement it will cost more.

My washing machine stopped working and the repair technician diagnosed the problem quickly and ordered the required parts. The parts were shipped directly to me and the technician installed them on the next visit. He was prompt and arrived at the estimated time. He explained the issues and was very professional.

I love how easy it is to schedule a repair online. Preston from Winston Doors did a great job of teaching me about the maintenance and issues with garage doors and how to prevent some issues that are under my control. He was knowledgeable, friendly, arrived on time, and worked quickly.

We’ve only had to submit one claim and it wasn't super quick but it wasn't a super long wait. The rep told me who's gonna be coming to the house and I researched that person, and it was a company that had bad reviews. So, I didn't want them here. I told Choice to give me another appointment with another contractor. They gave me a little bit of pushback. It took 20 minutes for them to assign it to another contractor. But the contractor that came out was great and the problem was corrected. It was a good experience with Choice.

Have had both good and bad experiences with your trusted responders. Sometimes work is delayed by no one of your people is available for a long time and other times they respond immediately. I realize that the companies can be busy but there seems to be resistance to working for Choice versus other jobs.

The prior technician sent out was completely rude and seemed to be bothered to do the job. The new technician was extremely nice and worked hard to fix my issue. He even made an extra trip to get supplies needed for a leak and he did not have to. He is a very good handyman and I am going to hire him in the future for other work and I will recommend him to other friends.

Jason was friendly, explained to me what the issue was and was professional. Had a good attitude, came back very next day and fixed the problem with my furnace. Placed shields on his feet when I asked and was respectful of my property... Yes, I would definitely recommend this company to friends.

Choice is a good company, fast response. Garage Door Repair is also good, used them several times. The first tech called and said he was on his way, I told him that my son was there. He replied "I'm going to need a check." I told him it was there. 20Min later he arrived at the house before looking at the problem he said I need a check. More concerned getting paid than anything. Thanks

I'm really impressed by the service. Both the guys were really nice. They called ahead and shortened the window so I wouldn't be waiting forever. One of them had to delay but they called me and let me know why and how it happened. They didn't leave me waiting which I appreciated. The dryer was my biggest concern so they fixed it within 72 hours. With the range, four other burners worked so I was not that concerned. The part was on backorder 'cause it's a Bosch but they got it fixed. Their mechanics were super nice.

This was the first time I put a claim in, and I found it to be very easy. Once I had the claimant, I received a date and time for the service. I received a phone call from Jacque from 1st Call, LLC to confirm the employment and make sure we were good to go. Joe, the service tech gave me a call the morning of to let me know she was about an hour away. Joe was amazing. She was looking at a standalone freezer for us, which was not keeping its temperature, she explained everything and was extremely knowledgeable. Unfortunately, we weren’t able to save the freezer, but the service that we received was some of the best we’ve ever had. I would definitely recommend Choice Home warranty, especially if all of their contractors are as good as 1st Call, LLC.

Having a home warranty makes things a lot easier. We don't have to hunt for people. It's just one call and that should do it. We had a home warranty company that was terrible, so we decided to try another one, which was Choice Home Warranty. Submitting claims has gone off okay, otherwise we would move to another company. That's the way we live. We like what Choice has. We had an oven door that the hinge on the oven door broke. It was right around Thanksgiving, so we appreciated the quick response. They replaced the broken hinge, it was fixed and we had Thanksgiving dinner. It was a success.

I've got several policies with Choice Home Warranty. I have rental properties, and the warranty saves me money. I have a townhouse in Odenton, Maryland that had a problem with the dishwasher, but it turned out not to be a repair. It was just an old machine that was making some noise that the new ones don't make. That's what the repair man told me and I said, "Fine, thank you." It only cost me the co-pay. The only complaint I have is it takes a little too long to get a contractor assigned. I've also had some not-so-good contractors, but most of the time, they're good. I would tell people to give Choice Home Warranty a call. "Hey, here's the number. If you wanna try them, go ahead."

The reps understand my needs quickly, and in those times, when I needed to set up an appointment, it went easy and quick. I had two times where I used Choice Home Warranty's services. I did it online in one of the times, and the other time, I did it over the phone. In both instances, the same tech was sent out. He was very experienced and very quick to diagnose the problems and fix them. I was very pleased with his competency and speed. I would recommend Choice Home Warranty.

Choice has been very easy to work with. From a cost-benefit analysis, they are excellent. They do the job right the first time they're here and I have no complaints. Recently, the broiler element went out on our dual-fuel Bosch oven. So, we called Choice and the technician came out in a week and replaced the broiler element. When the service technician was checking everything out, he said that it impacted the control panel so he had to order one. I have that and they're coming out on the 22nd of this month. The technician was very good.

Choice is very reasonably priced but sometimes, it takes a while to get the service call answered. So, there's a wait period. And I get it that sometimes that happens, but it's probably more frequent than not. Someone needed to come out a couple of times when I filed a claim and the service visit was mediocre. It wasn’t super satisfying but it wasn’t bad. Knowing what I know now, people should do their homework first but it would be worth at least getting a warranty on their home. I would recommend to at least look into Choice Home Warranty.

I love that I can do this online and hoping it works quicker. I know it was 7 on a Thursday night. Have not heard from anyone. Thought we might get a call to schedule for the next day. Will finish a full review when we get a call and in the schedule.

My service was good except for the one I had a couple of weeks ago. The repair person replaced the stem in my shower, but the service wasn't as good as it could have been. Now, when I turn my shower on, it makes a loud noise. I'm gonna call Choice and tell them about it. Besides that, Choice Home Warranty has been good so far. They gave me money for a new washer and dryer.

I signed up for service on Sunday. Monday I received an email offering a promotional discount from one of your account managers. I asked him for the discount and he refused. I then sent a email on Tuesday to your customer service asking to cancel the service. No reply. On Wednesday I sent another email to customer service asking to cancel. No reply.

Digital display went blank on 2 yr old Micro/Oven combo. Not allowed option to fix display,, Choice only option was $650 for a $3k oven..No option was allowed to fix. A check was offered as only option.

Placing the claim is very easy and quick. Technician responded quickly and they are professional and pleasant and friendly. They explained the problem and they explained the possibility of solutions. The people who answered the phone were friendly and considerate. They filed the claim although automated answering machine was not helpful in doing so. I been with this company for the last 2 years and they stand by their commitments.

I contacted Choice yesterday morning when I woke up to no heat. Choice put my repair request out immediately. An hour later, I found that the air filters for the heating system were clogged. Heat came back after replacement. Called Choice again and had no trouble cancelling my request with no service charge.

The latch on the microwave door was not connecting. The door would not close. The microwave can not work if the door is not closed or latching. Completely disappointed about your decision not to repair or replace. Was told by your representative the microwave latch was not ccovered. But the microwave is covered. Is not the door latch a part of the microwave.

Just enrolled in a policy and experienced a best customer support. The representative explained the things clearly and helped me chose the right plan. They have a good coverage for the entire property where it's required. I would recommend them to give a try for your needs.

An appointment with the technician was scheduled the exact day that I put in the claim. They even told me I could call the technician for a better appointment time. Quick turnaround for warranty company. The technician that was sent out seemed skilled and performed the repair quickly. I have put in several claims with this company and have been impressed.

He knew immediately what was wrong. Two previous service calls yielded no resolution from different service companies. He took the time to get the right part and installed it. We do need to use the washer to see if it works OK, which is very likely. Good job!

On 12 December 2023 I placed service request for Microwave oven not functioning. On 15 Dec a Technician came out & did an excellent job of explaining what was wrong, the replacement part request process, etc. Morning of 16 Dec I emailed Choice because still No response of technician diagnosis, etc. Later on 16 Dec, I got an email from CHW stating No Replacement, only $191 Lowes gift card in Lieu of Replacement. I requested a Case Manager & got a call on 19 Dec from Sean ** stating that he did not care.

I am quite pleased with the Choice Home Warranty Company for their reasonable monthly rate and service fees. Also, for every service needed, I have always been able to easily get in touch with Choice Home Warranty Customer Service. The Ease of access, prompt service response, and always sending excellent, knowledgeable, Professional Service People to complete the required repairs and parts needed.

I ordered service about a month ago and I just got one problem taken care of last week. I had a plumber come out here and I gave him $85 but I hadn't seen him since. I don't know what happened to him. He said I got a leak and he would have to order some parts and come back. I've left messages to Choice and I haven't heard back from them. It’s about the same way as the other claims I had with them. The techs came out and looked at the issue. About a month later, after I called, they came back and fixed it. I'm very dissatisfied with Choice Home Warranty and thinking about just canceling it. I'm not getting good service from them. Last summer, I was out of air conditioner in this 105-degree heat for about a week and a half and I couldn't get anybody to fix it. Choice finally sent somebody else out here and fixed it in 15 minutes. And I got pneumonia from it in a 105-degree heat.

Mira from First Class Air came to my house and did a very thorough inspection and fixed my furnace without any parts and without trying to upcharge me. He discovered that an air tube was clogged and as soon as he unclogged it the system fired right up. Just two days before, a tech from Summit air tried to charge me 3K to replace a bunch of parts.

The technician was friendly and knowledgeable about what was needed to fix our Kenmore Elite refrigerator and freezer. Thank goodness we do not need to buy a new one especially at this time of year with Christmas only 4 days away.. Having Choice Warranty has saved us once again. It's been well worth the money we paid for our plan because we have had to use it several times over the past 4 years.

The service professional was very knowledgeable and fixed our microwave without any problems. He was on time and had the proper replacement parts, we are very happy with the service he provided and appreciated his time and service. The experience was easy and so far impressed with home warranty program.

The plumber, Noah **, was very courteous, knowledgeable and kind. He gave us lots of information about our plumbing system, and how to keep it running smoothly. This was definitely a good experience for us! We would most definitely recommend him to a friend, and will be sure to use him again when needed.

Good plans. Excellent customer service. Outstanding coverage and service. Every household should have a coverage house plan with Choice Home Warranty. Home maintenance with other companies do not ask if you are a senior citizen, and to me that is a plus. The plan I purchased covers me for 3 years and I am able to sleep at night.

Technician arrived and saw the problem. Technician seemed very experienced. Ordered the part and said someone will be back to install it. Hopefully that will happen soon without any problems. It will be tough without a garbage disposal but we will manage. This all premature since the problem is not fixed yet. Hopefully there will be another review after the problem is resolved.

I've used them once and everything went well. I got my furnace looked at. It was fine. The tech was professional and courteous.

This company is deceptive. Was told they only allow repayment at wholesale price. Would not pay fair price for replacement. Very disappointed and dissatisfied. Would not recommend. Would rather repair than replace. Understood but if replacement is necessary they don’t want to pay. Why pay for expensive insurance if it doesn’t honor the agreement? Big ripoff! Find another company.

My washer is a front load and is not spinning out the water, I need service and the person taking the request was very informative. I have received my claim number and just waiting for a technician to contact me. I have used Choice before and was very pleased with the response and service.

We had to pay $75 fee instead of $65 for service call. I want to understand why it was $75 instead of $65. Technician was very professional and knowledgeable about what needed to be done. Everything was done well. We would like for the technician to service our system again because he performed a professional job to that water heater upstairs. Technician called before coming and arrived on time. We will contact Choice Home Warranty again as needed to repair the things at our home.

Sprowls mechanical folks were really thorough with the diagnosis and gave proper recommendations to fix our furnace issue. They did a bandaid repair while waiting for the home warranty team to approve the expenses of heat exchanger. Choice Home Warranty has to improve its process of really vetting well a claim before rejecting blindly. But would absolutely recommend the hardworking folks of Sprowls Mechanical.

My Samsung Refrigerator was not generating water or ice. The water started working by itself & we don't know what the issue was. The repairman took the icemaker apart and got it working again. The technician gave us advice on some weekly maintenance tips to help generate ice in the icemaker. Ge was knowledgeable & fixed the icemaker.

Technician came on time, he was pleasant and started working right away. He explained what he was doing and what was wrong with stove. Explained stove needed parts. He couldn’t do anything until he put in the report. Stove could not be used until parts are received. Not known the time estimate. Technician said I would hear back from insurance company.

I had a doorbell as well as ceiling fans repaired, and the service has been all right. In the beginning, it was a little rocky because people would come just to collect the service fee. I had to change my tone and use some choice words, then it got better. I like the fact that Choice Home Warranty honors the claims, but they're not efficient. I heard a commercial where somebody said that they were out the next day, and that's not true. It takes days and sometimes weeks.

Filing claims with Choice Home has been pretty smooth. Speaking with a representative for any company right now seems to be nearly impossible, so I just do everything online because that's the only way I see people respond. After submitting the service requests, about a week later, I hear that somebody's coming out. But when the techs come out, they don't really want to do a repair. They show up for the $75 that I pay for the service call, but the companies that come out don't really want to spend a lot of time with me or with the problem. I've had two plumbers look at my shower and they didn't want to put in parts or do anything. They just tightened something up and said that that should do it. But it didn't. So far, out of about the five claims I made, I've had two techs who got the job done.

My dryer stopped drying, so I put in a claim. Within no time a service personnel contacted me with an appointment date and time. When the service personnel showed up they found the problem but couldn't find the parts to fix it. They let Choice Home Warranty know and then CHW replaced my dryer. Choose Choice!! I'm glad I did!!

I've been very pleased with Choice Home Warranty. They've done everything they said they would and they did it immediately. I've only used the home warranty on one thing and I've done that twice. The first person they sent out to do a plumbing job didn't do a very good job, but I was out of town, so I didn't realize it until I got back. They only guarantee the work for 30 days and that had expired. The person refused to come back. I called again, then Choice got a different plumber and he was wonderful. I should have reached out to Choice and told them not use that first plumber anymore, but I was so busy that I didn't do it.

The young man "E" in the sales department was very knowledgeable and answered all of my questions. After mentioning that I was a senior citizen, I was able to get an even lower rate. He also assured me that if I had any trouble being reimbursed by my current Home Warranty Company, to just call Choice, and they would handle my reimbursement. I look forward to being serviced by this company. Thank you - Joxie

My heater went out before Thanksgiving. It was just fixed today, December 20. This is insane. I spoke with several reps from your company, all were rude and unhelpful. No one would let me use the reimbursement because they said I used it in July. I did not. I paid out of pocket and was never reimbursed. The technician that came was very good despite CHW customer service.

Just purchased home warranty from Choice. Spoke with Daniel, he was very informative, very thorough and very professional. He walked me through all options and made it very clear so I could understand everything. I would recommend anyone to check this home warranty company first. I've just purchased a home, and have reviewed a lot of the competition and choice home warranty as in all star rating. Daniel also explained to me different packages and what would be the best for me and my home. Very pleased with customer service.

I was told my first month would be free but I noted that before I could get off the computer the first month payment was already taken from my account. Also I guess the way you get the $75.00 off that was on your website, it is taken off your monthly statement. If this is the case that is ok because my monthly payment is $50.00 instead of $53.00. I think the gentleman was trying to make sure I got the best deal offered for now. I appreciate his taking the time to speak with me. I can tell you this he is qualified to be a salesman. He thinks quick and very business like.

Have an electrical issue with the lights. They sent a very nice and informative electrician to the house. Replacing the old fixtures to solve the issue and Choice approved it. Very pleased with the result of the request for warranty support. This is my first time with choice so I am excited to continue my warranty after moving away from Sears home warranty.

It was easy to file a claim and get an appointment booked. The rep came out quickly and was kind and appeared honest about my needs. I was able to pay my deductible via Zelle which was convenient for me. I didn't have to replace my furnace like the previous vendor suggested a few days prior and that made me feel good.

The replacement process could use some updating. For example, the Lowes Certificate is not for me. Second the cost of the replacement has always been at least twice what is given. When I purchased this warranty, I was led to believe that they would repair or replace same. So, each time I have to come up with out-of-pocket 1/2 of the cost of the appliance.

I was denied a claim as not covered. The issue is I called customer service before I requested service and I was told twice it was covered. Service came out and I paid a $85 service fee. Thereafter the claim was denied, thus I’m out $85. This is not fair as I would have not requested service if I wasn’t told it was covered. I must admit I was a little surprised it was covered. That is why asked the agent to check and make sure. She put me on hold to check for sure and confirmed. I am trying to appeal however the agent Cassandra I spoke with was so rude I will try to call again later. I have only been with Choice for about 9 months and this experience has been bad.

Very happy with technician. Very unhappy that we have to resort to contacting the water heater manufacturer after CHOICE had a new one installed 3 months ago & it's leaking all over the basement carpet. You should repair it & get your fees back from the technician YOU SENT to replace it who was obviously incompetent. Instead, I'll have to make a claim with my homeowner's to replace the carpet. Very poor customer service policy!!!

I paid for a 5-year contract, and I am in my last year. I also purchased a plan for my son. Over the past year:

This is a very user friendly interface. I was able to get my warranty, pay for it, even though I don’t think I ever got the first month free or any or the promotion I clicked on. But very easy to use as opposed to some other co.

Choice Home Warranty responds in a timely manner and contracts with technicians who solve your problems with skill and professionalism. I recommend the Choice Home Warranty program for home maintenance that is prompt and cost effective. They came to address my plumbing problem before the holidays in time to save the day!

When I bought the house the older woman I bought it from included two years of Choice Home Warranty. In the 5-6 times I have tried to use them, every time they managed to take my fee and NOT do any work. Sink backed up? Pipes are old. AC leaking, ducts are old. Bathtub faucet leaking, corrosion not covered. Toilet leaking, same. Why would anyone in good conscience sell an older woman a warranty on an old house that covers nothing that is old! They should be ashamed of themselves for conning an old lady and wasting my time!

The technician that came to my home was absolutely wonderful! He was precise, professional and fixed the problem very quickly. He arrived earlier than expected and immediately diagnosed and fixed the problem. I highly recommend the company that was contracted. Not only was he professional but the scheduler that called me prior to his visit was extremely helpful and courteous as well. Thank you so much for sending him out!

The tech Gilbert was professional and friendly… He took the time to explain the problem and the solution….just like the first time he came and fixed the issue before in another bathroom…. He’s an awesome young man.

Happy with technician and response time. There was a problem with Choice Home Warranty support - I have two furnaces and both had the same problem. I understood both would be serviced at the same time with one submission. However Customer representative did not make it clear for me to submit two claims - one per unit. That did get resolved on same day first claim was serviced. Second unit was serviced the next business day.

I put in work order for microwave, the company said it’s not worth fixing, but did not bring another to be put up. I must pay a company to put in not in contract. Called Choice and they said it takes thirty days for gift card for Lowe’s. This was for my rental at **, this is business for me. Contact renter Janelle ** upset for the Holiday.

Jr. the tech who came out was very courteous and professional. He quickly diagnosed the problem and fixed it. He also pointed out another issue that was missed by a previous tech and offered to get me a quote to get that fixed as well. I'm very grateful to have my heat fixed when the temps dropped tonight to an all time low.

The technician was on time. They sent a text that said when they would be here. The tech called before arriving to make sure someone would be home. The tech was dressed in uniform. Told me what the problem was, replaced the part. Took about 30 minutes maybe less. He was professional and polite. Thank you.

I am very pleased with Choice home warranty, they are very responsive with trying to find technicians for my issues and the technician are very helpful and provide great service. I do wish Choice would provide discounts to their long-term customers. Especially when the customer have more than 1 policy.

Customer Service rep Melanie ** displayed excellent service recovery on my behalf. She was patient and thorough in her explanation of my concerns. She allowed me to speak and voice my views on my current service item in question. Her professionalism and manner in which she resolved and diffused my concerns were non-threatening and quite exceptional! Thank you. Barney

Tech was very polite, addressed the issue with a thorough inspection of the washing machine, diagnosed the issue and filed the proper paperwork. Tech even cleaned up after himself, which I cannot say for other repair folks through the years. Wasn't totally happy with the overall compensation award for replacement being only approximately 50% of a new device.

The technician was very punctual and fixed the issue efficiently. I am very glad about the job done. And thanks to T&N plumbing and Choice Home Warranty for taking care of the issue. I would refer to other friends if I get a chance. T&N plumbing has always been communicated to us before the technician’s arrival. Thanks.

I had Choice Home Warranty as my needed household friend until last year, 2022 went thru an oversight, covid etc. I neglected to renew my coverage. My friends are also covered by Choice and are very pleased with their services. I, too, am satisfied knowing that I again have them on board to cover my back, so as to say. Glad to be back on board with them.

The techs were a little early completed the job in a timely manner stayed long enough to find the problem corrected it and did a couple little extra things highly recommended, great job! They were the same technicians that repaired my dishwasher and they did a great job on that as well.

Since being a member, I've not had a good experience. The first time I had a small leak in my fridge. It took over a week to get service and the service person wouldn't call back for three days. Then yesterday I put in a claim for my stove burner not working. That as early yesterday morning and still no response. So, I called in 24 hours later, spoke with a rep. He stated it may be another two days before I hear back.

The response from Choice regarding my questions about charges and time frames have not been prompt or forth coming at all. I have emailed several times regarding charges and time frames with no reply from choice. I would expect a breakdown of costs and required payments since it was noted I would still owe $1500.00. Hopefully I will have a response promptly.

Had to get my own technician to repair my heat. Then to get reimbursed they want the tech to answer all kinds of questions. Something he was not very willing to do. I had no choice but to get my own repairman. XMas is next week I was not going to be without heat with a house full of people. I feel as though I have possibly made the wrong decision with this company.

No one returns my calls. Closing out claims that have not been resolved. I have to wait from October 2023 until today and no resolution on my Claim. My Thanksgiving was a flop and seems as though this Christmas will be a flop because I have no way to keep my food in a fridge that is working!

Very prompt response and repair. Repairmen were courteous and respectful. However, they smelled terribly of cigarette smoke which I didn’t appreciate in my home. They made a quick diagnosis and repair, got the correct part and installed it. Two prior plumbers could not figure out how to fix the problem.

I am 75 years old with a bad back. I arrived home from a trip to the store. My garage door will not open. I parked my car and went inside to check why? A piece of the door lift was broken off the door. Yes the door can be manually lifted. I cannot lift more than 20 pounds. I can’t get my car into the garage or my wife cannot get her car out. I placed my home warranty claim and immediately had a claim number and the company name for the repairperson. I even had an appointment time for three days away. I took the liberty to call the company and the gentleman listened to my story. He said he could come the next day to repair the problem. This more than meets my expectations. First claim I had filed.

The technician was prompt, and I was able to give him a call to find out his ETA, the window was so large. He did so, which helped me out. He arrived on time, and was able to do the job quickly. I would recommend him, and I would feel good to use him again.

Our furnace stopped blowing hot air on a cold winter Sunday morning. We opened a claim and the technician was our first thing Monday morning. Turns out the furnace needed a new motor which was covered by the Home Comfort warranty. We paid the technician fee and our furnace was running properly by noon!!

When I bought my warranty I was not told that it would take 30 days to be reimbursed for my wall oven. So unless I have the money to buy a new one I have to stay without it until the check comes. So if my refrigerator breaks and cannot be repaired I have to stay without one for 30 day because I don't have the money to buy one.

I was pleased with the way Shawn took quality time to go over The Choice policies and procedures. He went down the list of categories one at a time to make sure I understood what was covered. The agent made me feel that my questions and concerns were important. This phone call made me feel much better after what I had experienced from my previous warranty company.

The process with Choice Home Warranty is all online, so it's easy to submit a claim. Their website is fairly simple enough. The cause of the problem is a little restrictive, but otherwise, it's okay. With Choice, you get what you pay for. I pay 1,800 for five years, so that's 360 a year, and for what I'm paying, it's the best value you can get. This is a very cheap coverage. They always send someone to repair but the experience always depends on the kind of technician you get.

Choice Home Warranty's service call is a lot better than another provider that I had. Their rep went above and beyond. They explained to me when mine would expire and when I should sign up for renewal. They're also cheaper than anyone I've found so far. But they don't cover enough like doors and locks. I recently had my furnace serviced. The repairman took the door off to check it out. But he left the door off. I had to tell him to put the door on. Now I get notifications about the humidity being lower than something in my house since he left.

Our powder room toilet leaked clear water. Deniza, the plumber checked the dripping leak and immediately diagnosed the problem. She proceeded to replace the wax ring which fixed the problem. Deniza was professional, efficient, and a pleasure at our home. I would request her again for any of our plumbing issues.

I have had Choice Home Warranty for approximately 4-5 years. I have recently had to utilize the services provided. So far, it has all been a good experience. Filing a claim has been easy. I recently had to cancel a claim and that process was ease also. My experience with this company so far has been "all good". Thanks and keep up the good work.

The fact you can electronically place a complain and how fast they respond really makes a difference. Plus, technicians sent to take care of the need, have always been very professional. I have had this insurance for a couple of years already and I would not change them for anyone else. Highly recommended!! Thanks CHW!!!

I have a disabled son and it's not easy to cope with the challenges we face every day. But one thing that helps me relax is having a home warranty from Choice. They cover the cost of repairing or replacing anything that breaks down in my home. I don't have to worry about finding extra money or dealing with unreliable contractors. Choice is always there for me when I need them. They are a lifesaver!

Felix Mechanical Systems LLC was the assigned company to repair my Heating System. The Technician that was sent out to do the repairs was Sean **, he was very knowledgeable and determined the problem quickly. He ordered the parts and repaired my Heating System. I would highly recommend this company to anyone.

Placed a claim on a Friday. Got a call from the plumbers and they responded on Saturday. Tried but failed to unclog line. Stated owner of company would call and return with better equipment. He did call but started asking me about my septic system. Said he would call again but I haven’t heard from him in two days. Called a more reliable company who does commercials. Gave me a same day appointment. How hard is this?

The serviceman that repaired my heating unit was very nice and efficient. I would highly recommend Arctic Air to anyone. I would also recommend Choice Warranty to those that need coverage on household items. I have referred this company to many of my friends and neighbors.

All went great and questions and answer were spot on. Very pleasant gentleman who assisted me during the questions and answers gets a very easy A+ rating. I’ve checked around for many weeks and decided upon Choice. I highly recommend Choice to someone looking for warranty of appliances, hvac, and the systems noted in the online site.

It took seven days for a technician to come to my house for a visit. That's a long time for a family of nine to live without a functioning refrigerator. Once the technician arrived, he diagnosed the problem right away, and gave us information for a temporary fix while the part arrives in the mail. Summary: the service we've received so far is great. I just wish it didn't take so long to get a guy into the house to fix the problem.

I decided to change warranty plans this year. After research, I found Choice to be very highly rated for price, service and value. I decided to go with them. Ended up talking to Elliot ** to complete my purchase. He was excellent to work with. Much better price than my old company with better coverage.

Call Choice regarding a furnace issues, was told at first it would take two to three days. But received a email with a schedule appointment for the next day. I would like if the representative could review all policy and let the customer know what is covered and not covered so when a repairman come it would not be a waste of the customers' and the warranty time.

Since purchasing our home warranty with Choice we have had several occasions to use their service. The most recent development is a non working washer. Choice quickly engaged a repair service. They were here to address the problem within two days. Unfortunately parts needed to be ordered. So we are awaiting completion of the job this week. Other problems have been solved within days. An electrician fixed a fan/light. Our HVAC was serviced in short order all for our agreed upon service charge. But the best thing about Choice is their prompt attention to our needs. We had a different service prior to this and getting service was a problem. We did not seem to be their priority. With Choice, our needs are their priority.

We could not be more pleased with our technician, Abadir **. He has shared his expertise with us before, and we requested him to address our most recent problem. He is professional, communicates in a timely and thorough manner, is very knowledgeable, solves the problems, is respectful of your property, is caring and has a delightful personality. We will ask for him every single time!

Save your money and just go with professionals. This company finds ways to always deny claims. Most recent was my gasket for my refrigerator. Had me pay the $45 to the technician and then say it is not covered. Why not review claim before dispatching a technician to save your customers time and money as also need to take a day off. Not the first time they have done this. Glad my contract is coming to an end. SAVE your money DO NOT go with Choice Home Warranty. Company should be ashamed of their policy.

Concerned that system said I lived in Friendship NC. At end of completing the fields after I put in Greensboro NC, it said the coverage was for Friendship NC and mailing address was my Greensboro address. I need this corrected on the plan I chose. Both coverage and mailing address should be ** in Greensboro, NC. Please remove Friendship as the city I live in.

The replacement refrigerator like the one Choice is trying to replace through Lowe's they said $900 credit in Lowe's would get me a replacement similar to ours. After checking Lowe's the equivalent is fron $2,999 - over $4,000. Also, after checking ours it is over $3,000. I requested a review, let's see what happens. Have not heard yet from Choice.

The Tech. was great. He repaired the washer and dryer and gave me a warranty. He even worked to make the cost more reasonable for me. He had to go to Home Depot twice to get the dryer to working right. I would recommend him, Blaze Appliance Repair, and Choice Home Warranty to anyone.

I've used CHW services for 5+ years. Every time I made a claim, CHW responded to it within few hours and set an appointment with a technician. This time my GE refrigerator was not working (no cooling & no freezing) due to a broken refrigerator electric control board. CHW sent a technician and replaced it within 2 days.

Fast and efficiently very professionally handled. I was able to file claim online and was assigned a contractor easily. Contractor was on time and very informed and super helpful. HE kept us inform about the process and also gave us his professional advice on the best solution for our problem and answered all of our concerns.

Service was great....and quick.... Vendor....Lancelot Home Repair excellent... (One of the main reasons I continue with Choice). Just wish service reps had better English.... It is a struggle to make them understand issues. "Lever on shower not working" is a perfect example.... She had no idea what a lever was and no explanation helped.

I have never seen any repairman to walk in to any house without the shoe covers. That was the only comment I have for this repair company. Other than that, they know what they are doing and very professional and get the job done. I must say they are reliable company and Alex was respectful too. We are pleased with his work.

Set up a new claim, very easy, within a day I had a repairman lined up and contact was made. Very professional and spot on with his expectations on what the problem might be for my microwave and dishwasher. I am back in business and albeit not looking forward to the next "disaster" but feel calmed that CHW will be there for me.

Mr ** has been outstanding in his knowledge of wells. He has been able to demonstrate that knowledge with his explanation of what is happening with our well. He has been working with us on the best ways to get the well repair done that will be the best possible outcome. He has also been able to explain the cost of the repair and the possibility that the repair will not be effective. He has also mentioned another possible solution if the first one does not work, but we have to try the first one before proceeding..

My experience today which was my first contact with Choice Home Warranty was exceptional. The client specialist explained the program, answered questions, and made me feel confident in the services provided. This experience makes me look forward to working with Choice Home Warranty and eases my home ownership concerns. I recently moved into this home and immediately wondered how I would find honest, reliable, competent home repair specialists. The client intake specialist was my reason for trusting this company as opposed to others. He seemed knowledgeable, patient and above all honest. He was a great representation for Choice Warranty.

The agent that we spoke with was very pleasent and informing. Easy to talk to and understand, as well as understanding. Great experience. Explained everything, made sure that we were understanding our policy and what it was that we were getting with this purchase. Very personable. Would recommend to family and friends.

Provided excellent service on Garage Disposal and piping. The technician came in a timely manner got the permissions from Choice Warranty and went to store to buy the parts and fix the problems all in a two hour period. The area was cleaned up after work was completed and everything was explained professionally. Excellent work.

The attention and speed in sending the technician was excellent. The technician's knowledge to fix the problem was excellent, his treatment was respectful and cordial. I am very happy with the work he did, it solved the problem I had with the engine in my garage. It solved my problem. Second time using Choice Home Warranty and it is effective. I highly recommend it.

They are good company. They will try to fix your appliances and if they can’t they will offer credit towards new. I’m getting $327 credit toward new oven since then determined they can’t fix my old one. It just takes time. I placed my claim on the 29th of November and the appliance company preferred a part to fix it on the 15 of December. The service was canceled without any notice to me by Sears (appliance company that worked with CHW on my claim). I called Sears on the 14th. No response, so I called Choice Home Warranty.

CHW has promised to send me a Lowe's gift card for $343.00 to enable me to go to Lowe's and pick up a comparable machine of my choice as a replacement to my old machine. And I am looking forward to receiving the gift card to be able to do that as soon as possible so I can have the machine replacement complete.

During COVID, I had an issue with my washer. I had a really hard time with them. They couldn't find anybody to come fix it by the time I found somebody. They sent me a Lowe's gift card but you can't buy a $500 washer right now and I didn't wanna spend another $4000. Otherwise, when I have an issue with my air conditioner, they came. I had an issue with my stove too and the techs were very good. They came very soon and were really nice.

Our Tech from Sears had the problem diagnosed very quickly, then helped along with Choice Warranty. Our claim figured out and he was on his way. No problems even though we had not called Choice Warranty until the last minute. We could not be happier with Choice Warranty and our Technician.

The contracts are inexpensive. I’ve come to realize you get what you pay for. They will do everything they can to avoid covering a claim. They wouldn’t cover an internal toilet issue due to corrosion. Have you looked inside a toilet? It took their vendor more than 90 days to repair/replace a sump pump & then they posted a tiny blurb on their website under claim status that I owed the technician over $719 for non-covered charges. They fail to be specific in any of their communication. They don’t pay their vendors. I’ve had several of their vendors tell me they don’t like doing work for CHW because they don’t get paid. I’m being fair here & stating the facts as I see them & not sharing the emotional turmoil I’ve experienced the past 90 days trying to get this resolved. Now I have to go through mediation & arbitration because I am not going to let them get away with this. DO NOT PURCHASE A CONTRACT WITH THEM/THEY ARE THE WORST.

Jose did a professional job replacing the motor. He made sure everything is working fine. He is friendly and respectful. I will use him again and his company. Choice response is quick able to find a vendor who has a knowledgeable person to complete the job. I am very pleased that all parts are covered by the insurance plan.

We are older and cook most our meals in this convection oven. It took about 3 weeks for you to give me my offer. I thought you said you fix or replace the item with one of equal value. Your claims person said no. I had to replace the item because you took so long. I paid 599 for item you offered me. 199.00 or a Lowe’s gift certificate for 199.00. I am not a satisfied customer.

My heater did not work. I called Choice Home Warranty. It was very easy to call and report the problems. Choice Home Warranty scheduled an appointment for me within 24 hours. Then they sent a repairman to fix the problem on Friday. I received a call, they will be there the coming Monday to replace the broken parts. It was handled without any red tape. I love the service and the speed to take care of the issue. Thank you very much Choice Home Warranty!

I have two policies with Choice and they have been great for the last two years. I have made multiple claims and they were all taken care of. They have changed my water heater, outside HVAC unit, and washer. They have fixed multiple plumbing issues also. Fixed my dishwasher and fridge, too. Like I said, multiple claims in the last two years.

So I bought home warranty with the expectation that my appliance and other items would be covered if they break. They sell you on if it can't be fixed they will replace with new. My case a 20 cu upright freezer quit working so I filed claim and they sent a tech out same day. CHW determined it was better not to fix and replace freezer. I was offered a small fraction of cost to replace and disputed amount.

Tech fixed issue like a pro. Made good recommendations. Very knowledgeable. Didn’t want to sell me any unnecessary items or services like AHS techs do. Showed up on time in precisely in the service window they said they would show up in.

So far, so good. At least for the refrigerator. Still waiting for the Integrity Roofing man to come back and replace the garbage disposer. The Sears repairman was very nice, thorough and even took the time to play our piano. The Integrity Roofing man was rather abrupt, but said he'd be back Wednesday to finish the job.

Recently filed two claims. One new, refrigerator, handled promptly and professionally by Sears repair. 5 stars! One old, filed in July, Air Conditioner, refiled this week as it was never addressed by Choice, except to tell me I could find my own repair company, pay them and then get reimbursed by choice, if all conditions were met. Choice just sent the same identical emails for me to find my own and Jada. 1 star! This review didn't specify which claim, so I am doing both, together. Average is 3.

Alfredo ** was very precise when he installed the sink basket and garbage disposal, and fixed the running toilet. He was an excellent diagnostician and worked very hard to complete the job in a timely manner. I am very impressed by the quality of his workmanship. I would definitely recommend him to a friend.

Technician came out within days. He was pleasant, polite and clearly knowledgeable. He figured out the issue quickly and sent his report. He explained that once Choice Home Warranty (CHW) had reviewed it they would let him know the next plan. He said he would call me with an update and it would be that afternoon. CHW got back to me within hours of receiving the diagnosis offering us Lowe's gift certificate to put towards the purchase of a new washer. I went ahead that afternoon and purchased a new washer that was available for next day delivery. Very impressed with CHW especially the speed in which our problem was resolved.