Choice Home Warranty Reviews

The technician came and quickly determined what was wrong with the unit. It was determined that it needed replacement, and I immediately received an email from Choice with a commitment to replace with an eCard for Lowe's. I don't have the card yet, but the service and email give me confidence in Choice Warranty.

Did a thorough check, much better than the last guy and made sure he solved the issue. He was super friendly and communicated everything and made sure I could see so I knew exactly what the issues are. Would highly recommend this technician for your appliances. He was great. 5 stars I would give this guy out of five.

The company representative was excellent. He complemented the business he is employed with by his expertise and his punctuality. If I have any future needs for my garage, I will contact them and request the same technician. Wilson Garage LLC is a prime example of how a business should conduct themselves. I am completely satisfied.

My technician was awesome and offered me a special rate to fix my plumbing issue that my home warranty denied. I am a bit. I’m pleased with Choice Home Warranty, simple fixes they deny stating they are not part of the policy when I have the max plan. I’ve been with them for years now. I’m not sure if I will be going back to them and I’m also not sure if I will be recommending them.

The tech service person showed up on time and was very professional. He also called a 30 minutes before he showed us saying he is on his way. When he came he listened to the problem, Tested the system and fixed the issue on the spot. Walked us thru the problem and explained to us what he did to fix it. Amazing tech and amazing service, would recommend using him.

The technician found the problem right away but the closest place to get it was Springfield. He said it would be in on Friday or Monday. With this freezing cold, I’d like to get updates on if it’s been delivered or on its way. Give me a clue as to when I can look forward to warming up, please.

This plumber was excellent. We luckily had him twice and this company does a great job. He worked at my house all afternoon now have great hot water and much better water pressure and he fixed a hose that was leaking. He went to the store to grab an extra line that was dripping, nice to see someone go above and beyond. You don’t get that extra service. That much these days, very impressive, thank you.

Matt was friendly, on time and quickly replaced my disposal! It is nice that Matt came on time so I didn't have to wait around. Informed me I should use the disposal at least a couple times a week to keep it from rusting, which was a good hint.

We were having an issue with our dryer. I called CHW, they quickly returned my call through email. They sent Val a technician. Val was very efficient and polite. He checked the dryer and ten minutes later our dryer was working again!!! We have had CHW for about ten years and we have been happy with the service!!!

Very responsive local technicians. Covers a lot of problems in the house for a small service fee. Covers everything from plumbing to heating to appliances. If a part is broken, they replace it for free! Totally worth it and I would highly recommend this service to anyone who owns or is renting the house out!

My associate was Anthony and he was more than helpful and kind. He did not rush us and let us put him on hold several times so my wife and I could discuss it. He answered all of our questions and more. Highly recommend both he and Choice Home Warranty.

I was upset with the work they did, opposed what was carged for it. I paid the $85, but I felt it excessive for taking out the filter, especially since they didn't have one to replace it with, but then after leaving a bad rating, which I had every rite to do, I was harassed multiple times via text messages as well as phone calls. I did give Choice a good rating because this experience was not their fault, and Choice did what was expected.

Working with Jerry ** was a pleasure. I was surprised at the $75.00 on both purchases. The Seminole property was in response to your email, Chad **. At no time was I informed that service call fees were included. I request these fees be rebated. The survey is becoming irritating. My response should be sufficient.

I signed up for new policy. The rep was very knowledgeable and offered me different options on insurance package. I got the package that offered the best coverage at a good price compared to others. He was patience and very professional and answered all my questions. I received an email confirmation after I purchase the policy and the link to log in the portal.

Unit developed a refrigerant leak and stopped operation. Tech determined leak was at shredder valve over several months. Claim was denied. “Defect not due to normal wear and tear." Further told normal maintenance had not been performed leading to valve failure. Agent told me that no valves in unit are covered. I do not find any valve exclusions in my contract and am totally astounded. Valves are part of the unit just as the electronics and other components. Totally dissatisfied with Choice Home Warranty. A SCAM. I have routine maintainer performed twice a year. Leakage around the shredder.

Avoid Choice Home Warranty at All Costs! If I could give zero stars, I would. Choice Home Warranty is a complete scam. They gladly take your money every month, but when you actually need them, they deny your claims with ridiculous excuses. My claim was denied for no valid reason, leaving me with a huge repair bill. And the contractors they do send? Absolute joke. They either don’t show up, show up late, or are completely incompetent. One guy they sent barely knew what he was doing and left my issue worse than before. It’s clear they go with the cheapest, lowest-quality service providers they can find.

On the day my policy started my dryer stop working. I called in to make a claim that was first denied because the representative put in inaccurate information. The representative then did another report that was approved. A repair company picked up the claim came out and during the assessment found it to be the breakage of the dryer belt. I had to pay $85 as the assessment fee which I was fine with. Once the repairman conducted the report and sent it to Choice Home Warranty Company for approval a day later I was informed that it had been denied. Choice Home Warranty would not pay for the repair due to normal wear and tear.

Response was fast and efficient, had a technician out within 24 hours to diagnose the issue. The claim was approved and repair was done within 48 hours of the claim being placed. This was the first claim I have had to file since buying my house and the process was incredibly smooth.

GE service man was very knowledgeable. Knew what parts to order. Very personable. Would recommend him anytime. He was very prompt. Arrived at the time he set and went right to work. Stayed to make sure repairs did the job. Cleaned up old parts. Made sure he wiped off the washer.

Service tech arrived within a day or two. Replace a couple of switches and we are back to working. Very good service. I definitely recommend this service tech. Choice did very well on this service request.

The plumber from San Antonio Plumbing was dispatched to repair a leak in the cold water line beneath the kitchen sink. He determined that the leak was due to a small hole in the copper line where the copper line entered the faucet. The plumber's name is Damian. He was very courteous and friendly. He called prior to coming to the house and conducted himself in a very professional manner throughout the service call.

It was quite easy to sign up for a warranty on my home. Being on a fixed income I needed the payments to come out of my account a certain day and your company is willing to accommodate me. I am happy I will not be penalized for requesting a payment date that fits my needs.

Yuselin is a kind and professional, dedicated representative of your company. She has been tremendously helpful to me in providing assistance and insight with recent claims. My experience with this company has been wonderful due to her diligence, expertise and understanding. She has shown a willingness and openness to understand my full situation and even assigned herself to a claim to make sure that she’s able to keep an eye on my situation. I truly appreciate her hard work.

The technician done a great job on fixing the problem. However he had to reschedule several times cause he had such a heavy workload for one person. He covered a large area and his appointment were too far apart. It only took him a short time to fix the problem once he got in my area.

The technician was on time, courteous, kept me up to what he was doing, checked everything and made sure that the problem was resolved before going to his next appointment. The technician was very knowledgeable and answered all the questions that I had about the repair service and therefore I would endorse this technician if I would need another repair for my covered appliances.

I am always surprised at the ease of requesting a repair service. I’ve been with this company and by far, they are top notch. If I’m paying for service, I want service. You deliver! I would and have recommended you to family and friends. The delivery of service, professional customer service is 5 stars!

This company is an absolute ripoff. I purchased their Total Coverage Plan, which is supposed to cover major appliances and home systems, yet every single claim I filed was denied—even for items that were clearly listed as covered. They will use any excuse, loophole, or fine print trick to avoid paying for repairs. Their customer service is completely useless, offering nothing but scripted responses and zero actual help. This isn’t a warranty—it’s a money trap designed to take your premiums and leave you with nothing when you actually need support. Do NOT waste your time or money on this scam of a company. You’d be better off burning your cash than giving it to them. Stay far, far away.

I am sure from good sources we had heard good things about your company and look forward to you servicing our home as we have the best plan coverage and pay monthly. Here's to a good relationship and satisfaction. Best regards Mr. Thomas J ** 3rd and it is also well that your office is local.

Repairman arrived, looked at the codes and said, “Oh yes, I’m very familiar with these refrigerators." Made us feel confident in his skill. He removed the back, did some cleaning, said to keep back off to reduce heat, which makes perfect sense. And it’s easier for me to clean. Has to order part but we’re happy thus far.

Found someone wired one of the light fixtures wrong, rerouted to the fuse box, and fixed the problem. The wire was connected to the heating system. He said it was wired illegally. Someone could have been electrocuted thinking power was off. Had a hot wire rerouted to the fuse box. Causing more issues.

He done a great job. He was very careful in moving the stove out from the wall. When he was done he asked if I wanted any of the old parts, as there was one igniter that was bad. I said no. He put the stove back in place just like it was.

Communication from their office was excellent, getting us on the schedule earlier than the original date. The technician showed up promptly, quickly diagnosed the issue and had the parts with him to complete repairs. He also took the time to explain the failure. We highly recommend them for any A/C repairs.

The Woman who assisted me did so professionally. However, her voice was very low, and I had some difficulty understanding her instructions. Overall, though, we managed to complete the claim process, and I received my appointment date and time. Overall, my experience was perfect and the woman maintained a professional and pleasing personality throughout the entire communication.

very good. I rate it all as EXCELLENT. Hans

The service was timely. The technician courteous and thorough. However, even though the plumbing stoppage was cleared we are no closer to knowing why this has occurred three (3) times in a year. It is my hope that CHW would move forward in locating the cause and correction of the plumbing stoppage.

I have had 2 claims on my microwave and could not be more pleased with my service. I had one claim on the refrigerator/freezer outside in garage and it was Serviced by Sears through CHW but unfortunately he did not feel that my claim should be serviced as the outside had not been wiped down from it sitting outside in the garage. I generally wipe it down every three months but had not gotten to it. It needed new seals on both sides. CHW suggested that if I want to have someone else come out they would hold a credit $*** to put toward the claim since Sears did not accept their terms. I have recommended CHW to a couple of friends and my Step Son who loves it as much as I do.

You're disgusting cheap. When you have to replace you take from us for years. When my contract is up I’m out. I have been paid you for over 25 years. You use every way out even when they don’t make the same product. Like my heater still isn’t fixed. You said you would give me $500.00 to help but haven’t seen it yet.

I started with Choice cause I read they were a very good company. They have done a good job getting the contractors out to fix the problems. My dishwasher was broken and they decided it was not worth fixing so they offered me (Lowe’s credit card) to get me another one. The amount that they offered was barely enough to pay for installation and to have it hauled off. It has been 2 weeks and still have not received the Lowe’s card. Also I don’t think it is not right not to back your customer when they have a problem with the company they sent out. They told me they were not responsible for the contractors.

I have been dealing with my washer repair since Nov.11. Service tech came out Nov. 15 and said it was drain pump. He left and when I heard nothing else I called on Nov.29 and was told the drain pump was still on order. They never came back with the drain pump until Jan. 8, Problem seemed to be fixed but on Feb. 17 the washer started leaking again just like before.

The property for which I have a home warranty is a rental property; I do not live there. It would be so much more efficient if the service provider - plumber, electrician, etc. - would contact my property manager directly to set up appointments with the tenant and do any other necessary follow-up. I have no contact with the tenants - That's intentional, that's why I have a property manager. When I get a notification that a provider is coming on a certain day and time, I have to contact my property manager to make sure the tenant is notified and it will work for their schedule. That can slow down response time and generally lead to missed communications and wasted trips if for some reason the tenant is not home. I would be happy to authorize providers to contact my property manager directly.

Our issue begin when I called CHW on November 7, 2024 reporting that my refrigerator had stopped cooling. CHW, after 3+ months, acknowledged that the item could not be repaired. We anticipate a partial compensation check within 30 days. We have had several “repairs” and several weeks of waiting between them. The reason for our low rating is the unconscionable amount of time it has taken to reach this point. You must realize how inconvenient it is to not have use of a basic household appliance… Don’t you? We would be pleased to have additional compensation for the protracted wait time. Thank you.

Signing up for the home warranty program was ridiculously easy and very affordable. As an educator, I don't have a lot of spare cash, and I was worried that a home warranty would be out of reach for me, but it wasn't. I would definitely recommend this company to my friends and relatives. The customer service agent was so helpful and answered all of my questions. I feel really confident that should I ever need to use my warranty, I will get the same great service.

Heat was not coming on - Thermostat set at 80 and heat temperature was 70. Top Air did a good job, however the person was difficult to understand, he did not speak very good English and half of what he said I could not make out. He was patient with me and repeated so I could make out what he said but it was very frustrating.

Technician was knowledgeable, efficient and friendly. Good communication before and during visit and very friendly. Very clean and quick. And informative during the service call. Thanks for a great experience with servicing my dryer for this claim, highly recommend the technician that came by to fix the problem with the fuse.

Our repair is not fixed, we have to get an HVAC tech to address the issue. But I have to thank Julian from Fidelis Plumbing. He was very friendly, professional and knowledgeable. It was a pleasure having him in our home. He was from a plumbing company and said we needed an AC Technician.

They were able to get me an appointment the next day which I thought wasn't possible. Usually it takes at least a couple of days so I am very surprised and glad. So I probably am going to sign up with them again in the near future. Am man of few words.

How come you don't respond to e-mails..I have tried 7 times now nothing. When I bought my plan for 3 yrs. $2000. Austin said he would send me a hard copy of my agreement.. I can't get a answer. I have no printer.. 75 yrs old not cp savoy

My 94-year-old mother lives in a very rural area of Minnesota. Every time we file a claim with this company they take several weeks to send a technician out. My mother has been waiting for 15 days just to get an appointment with a dryer repair technician. Choice Home Warranty says her claim has been "escalated", but that does not seem to mean anything. Her nearest laundromat is 35 miles away and why should she even contemplate going there when we paid $1,500 for a home warranty? This company is THE WORST!

Time given was 11am to 3pm, AT 5 pm got a call from plumbing company saying they were late. Half-hour later technician arrived. Took picture of leak and he said that work had to be approved from be doing any work. He told me that since was after 5pm I would have to wait for next day to be approved. Technician told me he would be back first thing morning. Next day they did no show until 1pm.

Contacted Choice and was able to receive immediate service from a plumber Max ** who was quickly able to locate the issue and fix it same day. He also advised me to wait 2 weeks for someone else to come to the dry wall. I contacted choice for that and they once again ensured they sent out a person quickly. This was covered by my warranty and I’m very appreciative of the wonderful customer service!

My dishwasher was leaking to the sink. Technician (Mario I think) said that problem is most likely a plumbing issue, not the appliance itself. He run the appliance, cleared the blockage. Resolution was quick, only took less than 10 min. Technician also gave advice on tips to prevent future problem. He came within the window time frame, courteous, professional, highly recommended.

I am very pleased to have chosen Choice Home Warranty. Very, professional and they care about their customers. My washer, stopped working and I called for assistance to file a claim on the repair and the outstanding service I received was so amazing. I didn't have to wait long and I choose the appointment time for myself. Great customer service and fast appointment for the technician to come out.

Water heater took a month to fix. First due to technician refusing to accept offered payment from CHW. Then technician who took job left water in pan which required third tech to find and fix. Next problem with dishwasher. Tech determined it needed to be replaced. CHW offered 1/4 of cost as pay off with no other options because of exclusions. Cost me $600. Out of pocket even with $300 off sale price on new equivalent dishwasher. Not a happy client.

The technician came timely and was courteous and had the necessary expertise to resolve the issue. The work performed has been good and the leakage has stopped after the fix was performed. Happy with the work performed by the technician and Choice scheduling it with the right priority. Thanks Thanks Will raise request for the wet wall fix.

I liked how they knew what they were doing and explained as they went. They respected my home and asked permission to enter a room they were working in before going into the room. They did not waste my time, they got in and got the work done. They double checked everything after they completed the work before they left.

Technician was very knowledgeable and able to explain to me the issue with the dishwasher pump and gaskets. He demo'd the fix with me before he left and found a secondary issue, with the hose, which he quickly resolved. We appreciate the visit and the fix. Also appreciated the call before saying we were next on the service list. To prepare for his arrival in the next hour-2.

Service set up was fast and hassle free. Repair person was very very good. Explained everything he was doing and did the repair expeditiously. I was very pleased with the service and the immediate response from Choice Warranty. I did expect a new water heater and was disappointed that the outdated unit was just repaired. Hopefully, there will be no more issues in the future for additional repairs.

This was my first appointment. The appointment was quick, the service was very good, and the problem was solved. The technician was punctual, always sending me a message about the time he would arrive. During the service, he kept me informed of everything that was happening and explained all the details. Very helpful and polite.

I found out that I had leaky toilets. I put in a claim with CHW, and the response time to my claim was exceptionally fast. I had an appointment set up within a few days. The company that came out to assess the situation was very efficient. The next day CHW confirmed the claim, and I expect to get the next steps shortly. Overall a very good experience.

Pete ** was my service representative. He handled my heating situation with expertise and professionalism. He was prompt and explained what he was looking at so that I understood it. He assessed my issue, replaced my hot surface igniter and as a result, my heating is now functional. I am very pleased with GK Mechanical and would highly recommend their service.

They did a great job on fixing the dryer and gave good recommendations on how to maintain the machine. Also the repair for the refrigerator was done with a recommendation on replacing it. The Choice company has serviced us in several different projects and has done a great job on the repairs.

I had called with some questions about the plan as there were a few things that I needed to confirm. Simon answered all of my questions and helped me to get registered. It was quick and easy. Took less time than I had expected and received the confirmation email in minutes.

Our original appointment was Tue 2/25 (week after submittal). The plumbing company called and put us on their schedule within 24 hours. OSP (One Source Plumbing) gave me a window of 1-5 PM. Matt (technician) showed up at 2:30 PM and replaced our leaking angle stop and supply line in 30 minutes from start to finish. Matt was professional, knowledgeable, and provided recommendations to improve our plumbing throughout our house with no sales pressure.

I regret ever signing up with Choice Home Warranty. When I needed them the most, they denied my legitimate claim on a cooktop, citing glass top has been cracked/broken and the burner has become restricted by excessive amounts of grease build-up, and are now in need of repair even though it was clearly covered in my policy.

Choice, part of the onboarding for your tradesman should include a segment on cleaning up after they conclude their repairs. Also, if I've paid for my policy and I've had a better experience w/one of your contractors, I should be able to request them again. It creates a sense of calm to know the job will be done right the first time.

The rep spoke with was very pleasant and courteous and knowledgeable. I can't say much more because I haven't had a chance yet put in a plan because the warranty hasn't started yet, but I'm assuming with the age of all my appliances, I will be in need of their assistance sooner or later and probably on more than one occasion. I hope at that time, I can still leave a good review of this company.

I couldn't be more pleased with my service. I was given a 15 min notice of arrival (which was in the appointment window). He was dressed clean and professional. Was able to quickly diagnose the problem. I understand that it takes time to let Choice know and approve the repairs as well as order the part. I was notified every step of the way. Now just waiting for the part to come in and be installed.

Was advised of a deny for claim due to coil not being from wear and tear. Contacted a/c company and technician that was assigned to claim on 2/14/25 and they stated it was written that the cause of malfunction was wear and tear. Repair should be covered. I was forwarded a copy of the notes. I do not like being lied to by Choice and feel like they are the same as the previous warranty company I had for 15 years. I expected a different business practice. At least this time I won’t wait 15 years to know how they operate! I intend to make the public aware of these practices.

It was quick and easy, I saved money and got a really excellent deal. With a warranty on all my home appliances, for a great deal. The service was very professional and informative. Giving me the time to made informed decision. The price was affordable and easy to set up.

Great response, communication and efficient service, we're very happy with the technician who provided service. We do appreciate the quick response to our service request and follow-up on the problem reported, we do recommend Home Warranty for service. We would recommend Home Warranty for coverage and know the quick response on your service request.

I am extremely disappointed with Choice Home Warranty and their refusal to cover my broken heat pump. Despite diligently paying for their services, when my heat pump broke down, I was left in the cold—literally and figuratively. Their customer service was unhelpful and dismissive, and I felt abandoned during a time of need. It's clear that their promise of "peace of mind" is nothing but empty words. I strongly advise others to avoid this company if they expect reliable coverage and support.

Recently bought a home and had some issues with my electric in the bathroom. Easy to make a claim online and had an electrician out here within 48 hours due to it being requested on the weekend. Electrician was able to figure out the problem and get it fixed quickly.

Very professional, respectful & helpful! Arrived early, asked good questions & thoroughly assessed the situation. He then proceeded to work out a solution for an ongoing issue with the company. I hope that he will be assigned for the installation. Past contractors have been late, unprofessional & problematic. This service call renewed my faith in CHOICE.

Was friendly came in and did the job, professionally and left. The Ac repairman came filled the Ac with Freon, but never returned with coil and Evap parts..said they were ordering parts, since January it’s now February still no parts.. And I shouldn’t have to pay another 85.00 for service fees when they didn’t finish the repair.

Carol

The Appliance Technician who came to look at our dryer last week was very kind and professional and efficient. (In fact, I have already recommended him to my neighbor.) He was knowledgeable and friendly and answered all my questions. He even answered "bonus" questions about my washing machine, and he wasn't even here to look at that! I would definitely recommend him to others. Thanks so much!

Well just in speaking with the young man, He was very pleasant and well informed when I signed up for the program and the price was right at the time, I hope I never have to used them in the future, But now I know if I do they are there, Thank You Roy R. **.

Claim specialist was very helpful in making claim request to determine what was covered and the process. All my questions were answered and hopefully the actual claim completion will be as successful. Hopefully the claim will be completed and there will be no issues with the work. Waiting to hear from assigned plumber to make appointment.

I had a very comfortable experience. The repairman was very commutative and helpful with my washing machine repair. He was very accurate as to what I needed for my repair and did the repair very quickly. I would recommend choosing Choice for deciding on their repairman.

Called about my dishwasher door not staying up. A repairman was in the next day reviewed the problem and had to order a part. Was back the next day and repaired it. Very courteous and knowledgeable. I have used this service many times over the years and have been happy with the results.

I contested my claim denial, after a lengthy conversation with the claim specialist, we got to the consensus that I was wrong about the details of my house problem and review the codes and regulation from choice. We ended up having a very happy ending. The work was cover by Choice and I only had to pay the service fees of $100.

I am very pleased with Choice Warranty. I requested service I believe on a Friday and a repairman was out on Monday to repair my refrigerator. The customer service was great! I was given a timeframe and he was right on time. He explained to is why we were having the problem,.

My daughter moved here and live with me from Texas, and she had Choice on her home. When she sold out, she transferred it here and I kept it up. Service has been good -- they answered quickly and get back to you quickly. I had problems with one person, but I got my end straightened out, so everything is okay. I make a telephone call to submit my claims, put my information in the machine, and then somebody gets back with me. Recently, I needed my toilet fixed. It was running. I made a call and the tech was there the next day and fixed it. Everything is functioning good now.

Several of our electrical outlets went out on Sunday evening - we called the service number and were given immediate attention plus work order. On Monday (2/17/2025) a young man from an electrical company was at our front door at 9am. He was very professional and fixed the problem immediately. We were very glad we called Choice Warranty.

The presentation from Choice Home Warranty was clear and accurate and I've had very good success with you. The fact that I've been able to get more than a year's subscription to your service and I can buy five to six years at a time was awesome to me only because I had the money to do it. Choice has improved quite a bit from when I first started. On rare occasions, I would get a technician and all they want to do is sell me something or make an upgrade to make more money out of the visit than what is necessary.

I looked up Choice Home Warranty online and decided to go with them because of all the reviews I read. My last claim was for a microwave with a blown fuse. It took about three weeks, a little longer because they never really sent the correct part, so I had to keep rescheduling. I know that's not really Choice, it's the contractor they used. Once he had all the correct parts, the repair was quick and easy.

Maurice was very helpful and kindly answered all my questions and advised me of senior discount and the option to pay annually and receive a month off the annual fee. He informed me there is a co-pay/service fee of $100.00 and waiting period of 30 days before policy goes into effect. Maurice was very patient and also let me know that the company has been in business for a very long time. Great Customer Service!

I requested a service call because I was not getting hot water into my bathtub. The technician came out, looked at my hot water tank and said it was the bathtub not the tank. She said I needed a new filter in the bathtub. She also said that I would be contacted as soon as they were able to come back out and fix the problem. I never heard back for days. I called Choice #Warranty and asked what was going on. They said because it wasn’t a hot water tank issue, I then had to resubmit a new claim and pay an extra $100 to have them come out and fix my bathtub. I had stated right from the get go that it was hot water issue in my bathtub. I feel it is extremely unfair to have to pay another hundred dollars when they already know what the problem is and where it is. I’m extremely disappointed in this company. Or organization.

I filed a claim for a GE electric wall oven to be repaired. They could not repair it, so they offered $329 in a Lowe's gift card. I looked all over to find a wall oven for around that price and could not. I called Choice customer service and explained that I could not find any oven that cheap and installation would be another $100 at least. Choice's advertisements are misleading when they say if they can't repair an appliance, they will replace it. In their right choice warranty facts, they acknowledge that an average replacement cost for an appliance is $1,085. So, when you really need for them to pay out, don't be surprised when Choice does not honor their pledge. Read the fine print carefully.

He came and fixed it. He came at 6am. He had the part that fixed the electrical problem. When he left my electrical problem was taken care of. I paid him and he left. I am glad he had the part that worked. I am a satisfied customer and will use my Choice Warranty Services when needed.

The man came back for the second time and realized that the wires had burnt up in the heater. He didn’t notice it the first time when our lights went out here and they came back on. The burner must’ve been lighting at the same time and it burnt up the wiring cost a short, so that is taken care of now.

I am the owner of a rental. My renter called requesting assistance with a broken stove. I scheduled the appointment with Choice Home Warranty. They quickly sent out a technician. The technician called ahead of his visit, was on time, and assessed the problem well. He took his time to examine the stove and provided suggestions and helpful tips for future usage and care. I am very happy with his service.

The repairman that came to my house was on time and professional. My garbage disposal wasn’t working and he replaced it quickly. It didn’t take over 30 minutes. I didn’t encounter any issues and the job was completed well before I even thought about it even once. I would recommend Choice Warranty to anyone that needs a home warranty company.

I got schedule same day to repair heating system issue. The technician came to repair the issue was very knowledgeable and repaired at the same appointment. He has finished the repair with the time line and clean everything well. His job is very appreciable. No water leak issue after since repair was done. I will recommend Choice Warranty to my family members and friends.

The heater needs a new blower fan. It's on order. It's the coldest this year. There's no heat room temperature down in the lower 50s.. The temperature will drop in the single digits for the rest of the week. Unit 2 is also down with no heat. This one has the same problem as when it was repaired in December 2024. As of today, I have not heard anything from my claim **.

My air conditioner is not cooling. Choice sent out a tech. The tech told me that the unit had a leak and most of the coolant was gone. Choice that me that tech told them that the unit experienced a power surge and that the condenser was fried. I had an independent company check the unit and they said that there is a leak and the unit has no coolant. Someone is not telling the truth.

The bottom arm of the dishwasher came off and had to be put back on. I really don't feel we should had to pay for this since the arm was just installed by Whirlpool only 2 months ago by the same technician that replaced it on this call. And the technician said he saw no reason why it had came off and had to be reinstalled.

If something happens, I just go call Choice and somebody else schedules and finds someone. The most recent claim was the first time I had trouble with Choice. Before, I never had any type of trouble, but this one wasn't a good experience. I put the ticket in, the guy came in, and I didn't understand exactly what he was trying to say that I needed. It was all damaged and it was broken, so if mine needs to be replaced, I would like to get it upgraded to something better. It's 2025 and everything is digital. He never called me. I called and he never called me back.

Once my problem was submitted to their online portal, response was fairly quick. I was contacted well within 24 hours, and had an appointment with a plumber, from Drain Stoppers, set for the next morning. I received confirmation that the plumbing service cost was accepted on the same day after the appointment. This was my first time using CHW and service was exceptional to me.

Our experience with Terminix is not a good one. We have been with Terminix for 30 years and they know and they have on file that the appointment should be on a Tuesday or a Friday when my housekeeper is there, in the morning, between 8:30 and 12:30 or 8:30 and 1:00. And very often, I get a text or an email saying my next appointment is Wednesday at 3 o’clock. It is continual and it has happened for years. They would say something changed and the computer does it. So, their system stinks.

The whirlpool repairman and his apprentice were personable, efficient, professional, and knowledgeable. The repairman had the part needed to fix my icemaker in his truck so there was no wait time. He went above and beyond by noticing my fridge handle was loose and tightened as a courtesy. Great service all around.

Yesterday my toilet started leaking at the base. Put in a claim with Choice right away and they sent David out today. He was very professional and very efficient! He replaced the wax seal and took the extra step of adding silicone caulk around the base. Thanks Choice, for the fast turn around and expert technician!

I would not recommend Choice Home Warranty at all. They never cover anything. They always find a loophole whether they can prove it contributed to something or not. They constantly claim my plan doesn't cover this or that. The technician they sent out for my furnace was great though, professional, and replaced it quickly for a great price.

When the other houses on my street were having problems with their water line, and they're having to dig up their driveways to fix it, I looked into AMAC and filled out a form. Then somebody from Choice Home Warranty called me. I asked them if my main water line was covered under this warranty. The representative said yes, so I signed up. Submitting a claim is all online. It was a good thing because I had a plumbing issue and I had a washer that went out. But that guy was a complete fraud that came to the house. He wanted to charge me all kinds of other costs. Particularly adding hoses. It also seemed like he knew exactly it wasn't going to be covered by the warranty.

I was very pleased with the sales representative. He was respectful and courteous. Explained the plan to my understanding. I think he covered all the points of the plan. He gave me his personal phone number and that is very comforting to know you can reach a person and not some virtual assistant. Most importantly this representative is a US based representative. Again, very pleased.

The technician from Blue Bolt appliances went above and beyond diagnosing the problem and doing complementary cleaning of the dishwasher parts that were clogged. He was very diligent and professional. He explained everything well. Hopefully, the parts will come quickly and he he can the machine up and running in no time!

The technician came one time and evaluated the situation with the water heater.... And then came with his assistant and installed it.... The job Was done and the problem is fixed.... My biggest complaint is the time lost especially on The day that they installed it.... I waited all day to hear from them. And they did not respond to my texts And still arrived late when they finally established a time.... I lost at least half of my Saturday because of them. Also the water heater is a little bit crooked But it seems to work okay....

I had the pleasure speaking with Albert **, who walked me through every details in every plan, along with long term and short term options. Prices & coverage are great compared to others in the market. I signed up both my main residence and my rental properties. Online services are easy to to use; online account gets created immediately along with all the access needed to review plan information, upload documents, and of course file claims. Coverage gaps are not an issue; they make it easy as long you show them proof of current coverage.

Amanda ** was exceptional. When she learned that we were having trouble with our oven, she even took the initiative to contact me herself and offered to guide me through the process of filing a claim. She then followed up to make sure that the appliance technician made a timely visit to check out the oven. I have her phone number in my directory in case we need further help. I know that she will go out of her way to be responsive.

Recently I had to make a call to Choice to repair a furnace in my rental home. The technician came the very next day, repaired my furnace and my renter had heat. I'm so happy that my renter has a warm home especially when we will get very cold weather in the next week. I am very thankful to Choice.

The plumbers that came did an excellent job. They were polite and professional. They installed the garage disposal and even cleaned up putting everything back. As for Choice, it would have been nice to be notifed the expect arrival time the day before and NOT at 5:20 am on the day and my day off!

Received an alert that there was water in my basement. Come to find out the water was coming from the water heater. That night, I emailed CHW and by the morning, I received an email and phone call of the company that was coming to assess the situation. The contractor informed me that the water heater had broke and that he was putting a claim in for a new one. CHW approved it and there is a new water heater in the basement. This happen in 2 days and a night. They also cleaned all of the water that was in the basement. Thank you.

The light in our Maytag refrigerator freezer went out. I checked with Maytag if it had a light bulb I can replace it. If not contact Maytag service. I contacted Choice and they contacted Maytag repairman. He came the next day assessed the problem and found the part that evening and replaced the light and the switch the next day. He was very cordial and professional and knew what was wrong immediately. It took my wife and I longer to empty the and reload the freezer then it took him to replace the light and switch. Thank you Choice.

I've only been with Choice Home Warranty since October and I've only used the service once. They sent a technician out for a heater, but the heater was still under warranty. So that warranty covered the replacement of a part for heater, but I had to cover the installation of that part. But I was impressed with the guy they sent out. He seemed to be top-notch. If everything pans out like this one, I expect I'll be well pleased with future claims, although I would have appreciated it had they covered the installation of the part.

I’ve been with Choice Home Warranty for many years. In fact, I renewed two years ago for another eight years, so this is my second contract. The first one was five years, and then I renewed for eight more.

I had an issue with my furnace, TCHW sends someone out, the repair was good for less than a week, then I had the same issue occurred. I sent a message, and they sent a tech from another company. He stated it was a temporary & improper fix that was done last week, he told me what the issue was, and I'm now waiting for the repair to be completed, once they receive the parts. But I had to pay an additional service fee for the same issue. Called the customer service, and they will not refund my service fee for the first technician. Stated I should have sent a message, which I let them know I had already done that. She stated that TCHW doesn't issue refunds.

We had issues with our ice maker not making ice. The issue was the condenser, and a few other parts. He fixed it today. We will know in a couple days if we have ice. We are very happy with our service, and with Ruben who fixed our refrigerator. Great job Ruben.

I called Choice Home Warranty and a guy came out and fixed my refrigerator. It kept cutting off and we didn't know why. He helped figure out that the issue was with a specific outlet. The fridge has been performing well since then.

I don't understand why you have a warranty program that doesn't cover this and doesn't cover that. Because I bought the washing machine for discounted price. They didn't replace it nor did they offer to give me the money to buy a new one. This is the second warranty program. I had and it's not any better than the other one. I'm actually considering canceling it. Someone recommended Choice warranty and I was hoping this one would be better but again it's not any better than the other one.

Choice sent out a professional to do the plumbing, and they did a little rotor rooter job. It did not take him long to do his thing, and he was polite, and knowledgeable. It was corrected, and it hasn’t backed up since. The repair was simple and everything worked out fine. Customer service went smoothly, and the payment I make is fine.

I’ve been with Choice Home Warranty for six years, and I had a terrible experience with them. All I have is rejection for the last two claims.

I switched to Choice Home Warranty after having a previous provider. The experience has been good, until it comes to working on air conditions. They never cover the cost of Freon. Usually, the Freon or refrigerant costs more than the actual repair. If it’s a leak or a seal, that might be a $30 fix, but the Freon could be $500, which they have to pay for. I thought that was a little ironic, but other than that, it’s not too bad.

Please avoid this home warranty company. This is a pure scam. If you file a claim, you shall spend days, weeks and months without any closure for your issue. Yes, the claim will be closed though without fixing the issue. They say you are taking on a recorded line but every time you call them, they will start listening as if this is the first time you are reaching them.

I have had several claims and Choice Home Warranty has been great! We have an older home and a few things have needed to be worked on. I didn't have to wait for a response and they sent someone out right away. I would recommend them to anyone that owns a home!

I went with Choice Home Warranty because of their product and services. Submitting a claim over the phone is very easy. One time, they worked on a garage door opener. They first checked the availability of the contractor. After three days, the contractor was there. He had to order parts, and that took about a week. He repaired it, and everything was fine. They exceeded my expectations after a recent bout I had with another warranty company.

I’ve been with Choice for years. I was with them before, and somehow, I ended up back with them again. I’m satisfied with them. They’re not that bad to deal with compared to other companies. The reps have been nice to me when I file a claim. Somebody came out last month to unclog my sink. He was very informative and respectful and did a wonderful job.

The company Choice recommended contacted me immediately and came out the very same day. The technician was great and he fixed the problem right away. I have had other home warranty companies in the past but none were as easy to work with and as professional. I highly recommend Choice Home Warranty to anyone who is looking for the best.

I am very pleased with your service. In my house in Florida 🏠 the air conditioning broke. It was under warranty. So you guys did not pay for it but everything worked out. The contractor you sent was very fair. In the other house it was great to have my plumbing fix for 75 dollars.

Our Kitchenaid dish washer had a problem in November 2024, we placed a service call through our Choice home warranty company, S and S appliance got assigned, this person who called himself a technician put in a part that started leaking. Water was spilling out like a fountain. Since then, we have been calling ss appliance and choice home warranty to fix the problem but every week we call, they say that they are researching. God knows what they are researching so much since 3 months. Both these companies are a sham, they are fit for nothing. Don't use them.

My claim was in and I had to wait all day to be serviced. Received E-mail that my service would take place between 10:00AM and 3:00PM. Service was done at about 6:00PM. Phone call the day before said service was scheduled for 4:00PM to 7:00pm. Day of service got the E-mail with the first time of 10:00AM to 3:00pm. Conflicting time so waited all day for service.

Mr. ** arrived within the window of time. He contacted me letting me know he was on his way. He was very respectful of my house. Explained what was going on and showed me where. Mr. ** contacted the CHW and will put me back on the schedule for repair.

The two times I've used Choice, they have been phenomenal. I had lost heat a couple of months ago, they came out within 45 minutes, and I had heat in the house again. It wasn’t that difficult to request for service, but until I explained what was going on, they didn't seem to understand me. It took a little bit longer to explain, but they were fine. The contractors were speaking a different language, but they were very good. They were polite, professional, and they got the work done. Now, there is something going on with my furnace because after it heats up, there's a knock when it finishes. They told me to worry about it after the season, and I’ll be happy to do that. The only thing, when they put in the garage door opener, I went out to go buy a second garage door opener, and he just left. He didn’t help me put it together and I'm not 100% sure how to program it.

When I bought the house, the previous owners had a Choice warranty on it as part of the sale. I've been a member for a year and a half. It is very easy to submit a claim, and I normally do it by phone. The customer service has been very good.

I didn't have any problems with my claims through Choice, and the technicians were good. Everything went smoothly.

We had two claims recently within the last year or so, one for our dishwasher and one for the electrical in the house. Choice Home Warranty responded very well. For the dishwasher, the young man changed the motor and gave me some tips how to keep it clean inside. The electrician was very good. I even called him back because I saw another flicker in the lights. I would recommend Choice.

Tim, from Air Zone, came today. Called before and let us know what time he would be at the house. Showed up on time. Spent time explaining the problem and the solution. Professional and courteous. Took care of the problem. And let us know what to do in the future to make sure AC units and clear and functioning at full capacity.

About five years ago, we had a different home warranty, and when that expired, I started checking online to see which ones were recommended and what they cost. That’s normally how I do things, and it's how I decided on Choice Home Warranty. I actually bought a three-year contract, so I’ve still got a while left on it.

I had Choice the first year, didn’t use them, but I thought it was nice to have. I had a little bit of extra money, and they made me a deal on a four-year policy so that's why I've had them this long. But I don't like the service. They say that they cover 100% but they don't. In fact, I still have an outstanding complaint on one. Shortly after I took it the second time, my double oven went out. No big deal. I'll called them to see what they could do, and they offered me $600 because it couldn’t be repaired. But where I live, $600 doesn’t buy even a single oven, let alone a double. So, that went from bad to worse. A couple of years go by, our washer goes out and I gave Choice a try again. I've already replaced the dishwasher and a dryer, and I didn't bother contacting them. With the washer, the guy came out and told me it was not repairable ‘cause they don't even have parts anymore. They gave me $300 for the washer and I shut up and took it. First, they tried to get him to say that we had used the washer improperly and therefore it wasn’t eligible, but he didn’t have any way to say that we weren’t using the washing machine improper 'cause he didn’t see anything we were doing wrong. The motor just went out in the system. So, I am dissatisfied and annoyed. And customer service has the rudest people I've ever spoken to. They did help replace the water heater. It still cost me $775, which isn't bad ‘cause they paid $2,000. But their ad says they will replace or repair 100%. No.

Choice is good value for money, and I've been pleased with them. They’ve covered the things I needed to be covered. The water heater wasn’t heating the water, and the service request had to be done through the internet. I rather had spoken to a person, but it was okay. They called ahead of time, very prompt, pleasant, knew what they were doing, and everything is working perfectly.

I had a service one time with Choice. I called in and the process of submitting the claim wasn’t difficult at all. The guy who came out was highly knowledgeable in what he was doing. He did a good job and fixed the electric problem. In my experience, Choice responds quickly and they are professional.

I had a home warranty before but they did me wrong so I looked online and got Choice Home Warranty. I’m with them for four months now and so far, it’s good. Their customer service has been good whenever I call them. I had a water heater installed by them because when I bought the house, the water heater was supposedly supposed to be new but I've seen it leaking. So I called Choice to have it repaired but it was rotting out. So evidently, they bought a used one somewhere.

I don't have a problem with the Choice Home Warranty, but I have a problem with the people who are assigned to do the work. They keep changing the time they’re supposed to come, and the tenants scream at me. Sometimes they call somebody else and I have to pay. If there’s no heat, the furnace has stopped, it will take 10 days before somebody can come to the house. There’s a problem with one house with the air condition. The guy comes and says there’s nothing wrong with the air condition itself, it’s an electrical problem. But he charges me $75. In order to get an electrician out, I have to pay another $75 and wait another 10 days before he can come. So, I bring my electrician and he found the circuit breaker switch was off. It should’ve been the guy who came here to check the air conditioner that could’ve checked the circuit breaker, but he didn't. I have a brand-new dishwasher that stopped working. They come here almost after seven days and then it’s not covered. Choice is okay, but I am not sure about the contractor they have. This year, none of them did any satisfactory job. I have people with no heat for almost two weeks, and they keep changing appointment dates. When they come here, they don't really check everything well to find the problems.

I've had good experiences with Choice. I like the fact that they respond fairly quickly and it doesn't cost me a huge amount of money to have stuff replaced. 85 bucks is usually the most it's gonna cost, so I'm okay with that. The only thing, and I understand that there are times when everybody's got a claim, so it's harder. But in Texas in the middle of summer, when the AC goes out and they tell you it'll be in 10 days, that's unacceptable and will always be unacceptable here because it's way too hot. Somebody's ceiling fan going out is not as important as somebody's AC going out in the middle of the summer heat, so they should expedite that kind of thing.

They send people who are experienced at what's wrong, so it's been no problem.

Technician sent from Delta Plus LLC was friendly and professional. Great communication. It was predicted to snow on my appointment date. Technician text me to postpone to the next day due to weather. Came next day on time. Answered any questions I had about the process and my garbage disposal. Fixed my issue same day. Would definitely recommend.

I got wall oven. I got back half on what it actually cost. 547 is better 347 after I escalate to higher authority. I am getting it replaced. I just hope if my HVAC goes out is fully replaced without any out of pocket expense. I don't know what else to say.

Tracy ** was respectable, professional, and very informative. I was given a deal that worked out for my benefit. She was very patience with me as I navigated my payment process. I was scammed by another company recently, but she assured me that this company was legitimate and one of the best service companies there is.

A friend told me about Choice Home Warranty. I went with them because of their reasonable cost and home coverage compared with others. I started with them two months ago. And I was able to file a claim online. I had a couple of repairs. One was for garage repair, and today, I called for fridge repair. They’re generally quick but the fridge repair took a couple of weeks. Everything is good after the repair.

I had a home warranty with another but I didn't like their attitude. So, I looked up on the internet and saw Choice was rated as one of the best. Submitting an online claim through them was pretty good. The contractor came by really quickly, looked at it, and then reported it. They got back with the results and everything was processed really quickly. The technician also had a very good attitude. Everything worked out fine and I was happy with them.

Claim filed 1/17/25 and they have not approved repair suggested by HVAC vendor to replace the whole system, finally a new fan was approved only, showed up 2/13 and transformer smoked now back to approval process and waiting on parts. So the house has not heat with nighttime lows of 8-26 degrees F. With a small space heater for as the source of heat. This is a heat pump system and they did not check the outside unit so far…. 30 days with no heat!!!! With 7 year old in the house. Showers are freezing. I guess we are lucky the pipes have not frozen!!! Follow the process they say… Inspection, wait for approval, wait for repair, wait for approval, well that did not work. Should have replaced system that was recommended by the repair vendor, but noooo! We have to follow the process with a kid in a freezer!!! 30days now! Time to turn this over to legal….