Choice Home Warranty Reviews

Outstanding customer service and support!! Technician was very professional and courteous. Hassle free transaction with Choice Home Warranty. Straightforward and easy systems to file and process my claim. Love the veteran’s package that covers multiple systems. Signed up for multiple years to have the maximum coverage for my home. Great product!

I can always depend upon CHOICE Home Warranty to do exactly what needs to be done. CHOICE always tell me what to do to keep my appliances in order to keep them going. Whenever I need CHOICE service, I can count on them to come out and get the job done.

The technician Choice sent to our home was very friendly, helpful and knowledgeable. He was efficient and explained to us what was wrong with our dryer. He let us know that he would have to order the parts, but it usually doesn't take long to get them and then he will be back to do the work.

Choice Home Warranty came through for me. The holidays slowed things down, but they finally had a tech. Come out and it couldn't be fixed so they replaced it. I went and picked out my new one, can't wait until they deliver it and I don't have to go to the laundromat anymore.

Choice Home Warranty offered a longer contract term with better pricing and fixed rates for duration of contract. AHS was raising rates and not offering any incentives to stay with their company. I found the contractors with AHS were not always "stellar" but with Choice I can pick my own contractors if I prefer! Excellent! Thank you Bob ** for guiding me through the sign-up process!

I filed a claim Monday, the next day they already scheduled me for repair of my electric dryer. I am happy for the quick response on repair of my electric dryer. I will recommend Choice Home Warranty.

On Thursday, I sent in the repair request, and it took 48 hours to get a technician scheduled. Then, I was sent a text/email as to the appointment that had been set for Saturday 7-11 a.m. However, the technician never showed, which was a problem since we had waited at the house for them. We called the phone number provided for the technician multiple times, but no one ever answered. In mid afternoon, I called CHW and was told they would get on it, but never received any follow up. Then on Sunday, I received an email stating that I had missed my appointment, which wasn't accurate. When I called the technician on Monday morning, I was told that CHW never confirmed the appointment with them. Thus, I was never actually on their schedule for Sat. Such a waste of time. I don't know who dropped the ball, but it shouldn't happen.

I have repeatedly asked to speak to someone in charge so I can explain what has occurred and no one responds. I was without septic tank service for 2 weeks until I finally called someone myself and now you don’t want to reimburse me. This was the first time I used my warranty and feel I have been treated terribly. I have yet to resolve this issue and am not sure I will get reimbursed for a simple septic tank pumping. I am made to feel like I am trying to cheat someone. This has been a horrible experience if you have ever lived without a working septic for 2 weeks, you would understand and this company has made me feel like this was an icemaker. I am so unhappy.

Troy answered all of my questions quickly precisely. Didn't waste my time repeating a lot of things over and over like so many. Appreciate the fact that the company speaks for itself and all he had to do was inform me as to what that was. Looking forward to the peace of mind of having a great company at very competitive prices.

I have mixed feelings about this company. They send service then you have to wait for them to approve or deny which takes 24hrs so nothing ever gets done same-day. I pay for a warranty and have only had one thing be approved right away. Everything else has been denied and I have to submit an appeal. Which then has been approved. I live in my residence and don't go around intentionally breaking things. If I want new things I will save and purchase myself but when things are faulty or stop working in my home and they are covered under the home warranty. It should be reasonable for me to believe the warranty will cover these items without me having to plead my case each time.

This was the second complete failure of Choice Warranty. The first was a plumbing problem which they stated was not covered. Now understand that the technician did not want to make the repairs so not only did I pay $3000 out of pocket for the repairs uncovered repairs. I also paid $65 to Choice just to be told they won’t fix it. Next Washer went out for second time under Choice. Charged two calls $130. Choice said washer needed replaced. Offered gift cards amounting in far less than any reasonable replacement. Had phone conversation with Choice in which they made no concessions and offered to send me a check instead of gift cards for a little over $300. Closest t replacement I could find cost me $600 paid out of pocket along with the $130 I already paid Choice.

Note - my contractor was great and did a very good job so no issues with the vendor at all! My issue is your people have no common sense when it comes to scheduling. As example I had to wait 10 days with no electric in key areas of my home inside and /security outside - So you think with a 10 day wait someone would have called me to see if this would work - but NO - no calls no real follow up other than reminding me! NOT GOOD SERVICE!!

Choice Home was prompt in registering the claim. The process of registering the claim was super simple too that can be done either online or calling customer care. Time to assigning a contractor and final resolution was very fast. The plumber, Shawn, (from Mr. Smith's Home Repair) is extremely good and helpful.

Please send me a copy of my contract. When I called you and signed up, I was cut off 3 times. I would like a copy of my contract with you people. You already have my money for the 1st month. I would like a copy of the items my contract with you people cover.

Long story short....I had American Home Shield for nearly 7 years, and they progressively got worse. I never spoke to anyone in the United States involving customer service. Since switching to Choice, I have recently called in three job orders, and have had zero issues. Communication is fantastic! I have received detailed tracking equipment status information. I am truly satisfied with their service.

I was with another home warranty company before this. I decided to try this one as they were offering to cover many things. WRONG: They do not provide service as promised. Services are often scheduled through third party subcontractors. Replacement if needed is very low balled. If you have an expensive home and/or appliances, this warranty is not worth the money. Very disappointing. I will be back to same company I used to be with.

I spoke with a gentleman in your company, Daniel B. He was very thorough and well informed. He explained the entire program. Definitely A+ service. I would be glad to recommend friends to your company. Thank you for all your help. Having this insurance is very comforting. I hope I never need your services but if I do I am very secure in knowing help is only a call away.

I would recommend Choice over any other home warranty provider that I've used. They have been attentive to all of our needs. From our 6 burner stove to our appliance needs. I believe that we will renew our contract as long as we can.

I recently signed up for coverage of my home and the representative that I worked with Kyle made the entire process quite easy and quick. First I completed the online process of reviewing and selecting the plan that best suited my needs. Kyle then called and reviewed everything to make sure it was correct and sign me up. Experience was a good one.

Your account Manager Allajah ** was very good in our dealing this morning. All my questions were replied to properly and clearly on his part. It just proves that Choice is #1!! I would not hesitate to recommend Choice to anyone. The fact that we are senior citizens made a positive difference in our rate/prices.

I am super pleased from Choice Home Warranty for taking immediate action and connect me with technician for any time I have issue in appliances. They have a great technicians in their network. Technicians are responsible and flexible to come a day before for scheduled time to fix the issues. I am so grateful for their services.

After 15 minutes on being on, there is not heat from unit. Tech came out, did some adjustments, checked freon/gas and was good pressure. Got the unit working. Set Thermostat to 72 and finally reached 70 in about 40 minutes. He left and unit never reached 72. Had to readjust Thermostat to 70 to shut off unit. It turned back on and now won't reach 69.

Paid monthly subscription plus $85.00 service fee to technician and still nothing. I was with AHS for 10 years until they started doing exactly what you're doing now. I also heard the lady on the phone with the tech say, "She's never submitted a claim that was approved yet". Truth!!!!

My Garage Door opener, the spring and chain needed to be replaced on one side. The contractor arrived on time. They were knowledgeable, quick, courteous, helpful and kind. They were also ready to perform additional jobs if I was ready to hire them. Their price quotes for other work seem to be reasonable. Therefore I do plan to hire these contractors for other garage door work that may not be covered by Choice Home warranty.

We worked with Angel ** and he provided us with amazing customer service as well as guided us in an easy enrollment process. I would absolutely recommend Choice Home Warranty and have already begun doing so! They offer flexible coverage options as well that include monthly or yearly (for additional savings).

Forever Plumbing arrived when promised and repaired my leaking toilet supply valve. He explained to me the reason for the leak and corrected the problem. I would recommend Forever Plumbing for any future issues that may arise. They were easy to deal with. I was able to reschedule my appointment because of prior doctor's appointment.

TWO contracting did an excellent job. On time. Would recommend then again. Very personable, knew what he was doing and got the job taken care of very expeditiously. The repair was successful the first time and everything is working well. There is nothing more to say except that I would highly recommend him and have him return for future issues.

We normally receive a quick response which is essential when a repair is needed. Choice Home Warranty hires qualified contractors to do the job correctly the first time. Choice Home Warranty stays in touch with the client until the job is done. The Choice Home Warranty website is easy to follow which helps in submitting a claim if you do not want to call it in.

I was very pleased with the technician and the service he provided toward repairing the microwave. He knew exactly what to do and it was repaired in timely manner. He was very personable and professional. I couldn't ask for better service. He informed me the time he would be here and that was very helpful to me.

I have been using Choice for nearly a decade now and have had to file 3 claims and each time they have been prompt courteous and have resolved the issue. Being a single mom it is very helpful to know I can depend on choice when I need them. It provides me with peace of mind and that is very valuable to me. I always recommend them to friends.

Very disappointed in the way I was treated on the phone, after I told the girl the problem and told her I wanted to speak with a supervisor they hung up on me, this happened 2 times. They sent the tech a message and said they would not pay for the parts needed!!!! And I'm still very pissed off. Ricky **!!!!

More timely respond will be a plus to your service. Service technician was knowledgeable about the equipment. On time appointment was kept as scheduled and on time. Better explanation of the process of the repair can be better communicated, instead of just saying you will get an email response. Very much interest in getting service fees as that makes you feel like they are here just to get their money. However, hopefully we can resolve the issues fast and effectively. We need the appliances to be in service really soon. Thank you.

Very nice man and helpful! He was very knowledgeable and kind. I like the fact that he was on time and that he explained everything to me. He also explained why the part needed to be ordered. In other words, he took his time and was thorough. He didn't need to do that. He was also very polite from the moment he entered my home.

I spoke with a sales rep named Eli ** to learn about their warranties. I paid the fee for coverage of one house and three apartments. I was told I had 30 days to cancel after reviewing the contract. Read the whole contract in 30 minutes. Total garbage! Now they won’t return my calls to refund my money.

Well things are what they are. I guess it's my fault because I didn't read my policy. I took the guy's word when I bought my policy. I thought from what I was told if my appliances had to be replaced they would replace them with the same that I had. Well as I learn that's not the case. So I agreed to the e-card payout and still haven't received it. So I've been without a microwave going on about 3weeks now. I just agreed to the pay out a week ago and was told it could the up to 30 days to get it. Well if it's an e-card thing I would think it could be done a lot quicker than that. So if you're wanting to know if I'm happy. The answer is no. I will have to put out over $300 to replace the microwave with the same brand as the rest of my appliances. I don't know about others but I don't like mis-matched appliances.

The serviceman that came was very polite. He was ready to fix my dishwasher but couldn’t because he was waiting for the go ahead from Choice. He waited here for one hour. Had to leave because of another appointment he had. He call about one hour later and told us he had the ok. A big waste of time for him and us!!!!

Both repairmen were excellent. They diagnosed and repaired promptly and efficiently. We highly recommend these men. Thank you very much. We appreciated them greatly. We hope you have a nice day. We are happily doing laundry at home now.

It couldn’t fix my washing machine so they offered me a fair price to replace it and I jumped at it. This is a very reputable company. Have used them several times and I give them the highest reviews. They always try to make it right. The communication they have with their clients the second to none and I always feel like I have someone on my side. I would like to them with the highest reviews possible.

Had something in disposal. Tech came out and fixed it, but I believe broke the seal in the process. He left and a few days later my cleaning people said the garbage disposal was leaking and it was very wet under the sink. Called warranty company again, the same Technician came out again with a new disposal and replaced the leaking one.

My oven quit heating. Choice dispatched Jeff from Sears. He arrived promptly and immediately found the heating element had to be replaced. He ordered the part and made an appt for a week later to come back. The part arrived at my house 2 days later. He returned as scheduled and made the repair in about 30 minutes. Jeff was friendly, professional, and proficient. Was delighted with the service and Jeff.

I have never had a more polite, more professional or more skilled repairman EVER since I signed on with C.H. Ian was the most thorough, knowledgeable young man and explained to us exactly what the issue was and that he needed 2 parts. The most incredible thing was, he fixed my washer enough to get my Mt. Everest pile of laundry done. It is just a temporary fix until he can come back out and replace those parts. What a joy to have in our home! I would adopt him if I could. I am looking forward to having him come back just to see him again! WONDERFUL SERVICE!

Choice should have a faster approval method for its contractors. Waiting an extra day for approval of a low cost part creates an extra hardship for the clients when waiting for a furnace repair during the winter.

My unit quit working. I turned in a claim and it was fixed within 2 days. The technician was there promptly and had diagnosed the problem within a few minutes. He got approval from Choice Home Warranty to replace the board. It was fixed within 2 days. So far my experience using Choice Home Warranty as opposed to my previous warranty company has been much better.

Mike was very considerate of my time. It was storming and he let me know my ETA. He was aware I was given a scheduled appointment on Dec 30 a day they were not working and I had waited from 7am to 2pm. Mike was very personable and very knowledgeable. I will be calling him back for garage door installation and sale in about a month.

Called for service. Two days later the professional, Victor, arrived. No problem with Choice getting this scheduled. Great job. Victor was fantastic fixing a burner on my glass top stove. Also worked on washer. Couldn't be repaired. Choice offered a gift card to Lowe's for me to go select a new wash. Choice Warranty is fantastic!.

The experience I've had with Choice has been awful. Definitely misleading. Before I signed up, I spoke with a male representative and asked many questions. Wow! Was I mislead. I have had hassle after hassle and even tried to get refunded due to poor service. The only bright spot was the kind lady that I spoke with during a claims meeting. However, anything to do with Choice and their service is an awful experience.

Technician was courteous and patient in explaining what needed to be done. Clean and professional. Technician arrived the next day within the time window after the claim was called in and fixed the problem. I would recommend Choice and this technician to my friends. Thank you for the prompt and thoughtful service.

He was on time, friendly and very honest. Would highly recommend Trust Air Conditioning LLC to anyone that needs service. Took his time on the visit and checked everything out thoroughly. Only thing is they can’t replace anything unless it breaks down but that’s not their fault. It is the fault of Choice Warranty.

I have already stated to a case manager how insane it is to spend money trying to get my business which your company was successful a few years ago. In addition to appear to have a sense of urgency to have a tech come out and identify problem and propose a solution. However how does your company benefit by making the customer wait 30 days to receive an e-gift card from Lowe’s? Dishwasher completely out and all I hear is “it’s our policy”. The technician can order parts and have it up and running in a shorter amount of time. Your company could easily own the market but instead choose to not seek a quicker turnaround.

When our Kitchen Aid dishwasher could not be repaired, the serviceman told us that it would be replaced and that I would be notified via email on how to proceed. I was notified of 2 options; was able to view the comparable models online and given an amount of money to purchase from Lowe's. I also had the choice of using the money to purchase from any store. This was all handled through email. The process was done via email and was handled quickly. Thank you Choice Home Warranty for doing just what you advertise.

I just bought a house and was looking for home warranty insurance. I called Choice Home Warranty and had the pleasure in talking with Angel. He was very professional, listened to my concerns, answered all my questioned. Then when I was ready to extend my warranty Angel was there to help me again with a great price for my needs.

I have been a member for only a couple of days and called today with questions about my new policy and coverage. I spoke with three people. Only one of three individuals were polite and knew how to answer questions about certain paragraphs in the 27 page policy. They spoke over me and lectured me. Horrible service.

Our repairman, Cody, was friendly, professional and knowledgeable. The previous repairman had ordered the wrong parts. Thankfully, Cody had the correct parts in his van. Great job from Sears. If we need further assistance with any home appliances, we will be happy to have Sears service complete the job. Thank you.

I needed to change policy from previous house to current house. Was slightly confusing as I had transferred my previous policy to new owner to last them a year. Year was up yesterday & I wanted to start policy at my current house & no longer be charged for policy I left with new owners of previous house. Employees at Choice helped to get that all set up for me. Were very friendly & helpful.

My control board did not work on my NEVER used Kitchen Aid double oven. The Sears repair technician was quickly called out to diagnosed the issue. The part was ordered quickly....lag time in delivery by UPS due to the Christmas holiday. Another technician came out and repaired the oven. Both top and bottom oven is working fine now.

After 3 service calls my ice maker still doesn’t work. Today a different tech was dispatched and I would have preferred the continuity of having the same technician. I now have a 4th appt set for next week and I am not confident at all that the issue will be resolved.

It’s been 11 days and I still have no date for when my garbage disposal will be replaced. Mike at All Valley Rooter and Plumbing cancelled my appointment twice despite me cancelling appointments to accommodate him. Along with that, he doesn’t call me back as promised. After lying about getting back to me he had the audacity to tell me he was a man of his word. That was another lie!

We were extremely pleased with both Choice Home Warranty and Need Appliance Repair. Choice expedited our claim immediately, as witnessed by the quickness of the appointment being scheduled with Need Appliance. The technician arrived the next day, right on time, and proceeded to repair the item with obvious expertise and a friendly demeanor.

I would just like to say to Adam ** was courteous and professional. He did a good job resolving some things and understanding some questions that I had about the experience and he answered and addressed all those. I look forward to a good relationship with your company and hope everything goes well.

We had a good experience with CHW getting our dryer repaired. The service call was performed 2 days from submitting the claim. The part needed was ordered, received and the dryer issue was resolved quickly. CHW used a reputable and reliable contractor. We are very pleased with the services provided by CHW and the contractor.

Choice Home Warranty is good insurance to have for the unexpected issues and repairs to maintain the home. It covers all of the home, and you can have an ease of mind for all seasons, needs to make sure all air condition system and appliances are working as they should.

My technician was professional and knowledgeable about what needed to be repaired. He fixed it quickly, offered a few extra tips to keep it running smoothly. The only reason I have a 4 star instead of 5 was the time it took to get a response from a technician and the fact they charged to use a credit card and would not take a check. Basically cash or Zelle or pay extra for the service fee.

Had a dryer out. Technician showed up within a day and problem resolved on first attempt. All systems go. It was an easy fix. The technician seemed to know exactly what was wrong. Not much more to say about it other than it does not always go this way but generally the people sent out are competent and can resolve the issues needed.

Representative explained everything in simple terms for us to understand and spoke clearly. We hope that this works out well for us. It sounded like a very good plan. Information promised was sent promptly to our email address. Hoping we will not have any issues, but feel safe that your company will gladly cover any that occur.

Tech that came out was amazing and knew his stuff. On the other hand, the payout was less than expected they barely cover anything and when I signed up they said that all is covered and a full replacement if needed is covered but as I found out they pay a depreciated value on everything they do. Wish I knew that when I signed up.

Joe called before he came to give me the approximate time he would arrive. When he arrived, he went straight to work and explained everything he was doing. I wasn't anxious at all. He made it all seem effortless. If I have to have it fixed again, with Joe it would be a no brainer.

Our dryer broke down making big noise when in operation. We submitted a Claim to Choice Warranty and technician assigned. However, we were concerned with the assigned technician/company ratings so we asked reassignment. Choice listened and assigned a new technician who was rated better. He was on time for the appointment and resolved the issue.

Technician came, tested the pipe, found problem, and was able to get an approval from warranty company to replace part. Technican was very knowledgeable and he work very fast. I was very happy with service, because prior to starting he mentioned approval from warranty company was very slim. He was able to write up case to get that approval. A+++++++++.

At first, I was not happy with Coice because the technician assigned did not come as scheduled nor did they return phone calls. I called Choice and sport to the representative and explained the situation and how disappointed I was and not only did Choice make things "right", the technician that came out treated my husband with respect, was very professional and we are now waiting for his return today to complete the repair.

I have had this service for several years and have always been so pleased with the service. I love the convenience of filing a claim whenever I think about it. Otherwise, I’d forget to schedule repairs during regular office hours. The team has always been professional and scheduling has been very timely once I call.

Out of the zillion home warranty companies I could have picked, I picked the right one using Choice! They are timely and professional. A plumber is fixing my bathroom faucet at this time. I've heard some sketchy stories about home warranty companies but Choice has been great! I have a rental property that is an hour and a half away. I work crazy hours and I'm not able to get to my rental. Choice Home Warranty is a great investment. They cover a lot of home amenities.

The process of the installation is agonizing due to our schedules & the weather and the schedule of EMS Service Ac Vac; finally Ac vac installed on Nov 14, 2023, the original unit was Lennox replaced with Goodman and we were charged more expensive than the other unit we have Installed, After a month and a half the unit stopped working Dec. 27. At that time it’s too cold; we depend on the portable heater only. But we’re just hoping it will turned it back on from being dead. Hoping against hope. Up to this writing it’s still not fixed. I don’t know what to do with this. Do you think there’s incompatibility in the system because from original Lennox changed with Goodman?

When I contact you on the Choice Warranty they have promptly and professional and handling my situation my washing machine. They schedule my appointment. I'm waiting for contact real soon from my technician and I thank him so much for the quick actions. And for the professionalism. Thanks so much for your assistance. God bless and have a great day and the rest of 2024.

One buy this type of products to have peace of mind and avoid costly repairs and replacements, well my fridge broke down and they determined it wasn’t covered cause it wasn’t caused by normal tear and wear, the fridge is never 15 years old, and it just broke down, we didn’t do anything extraordinary to cause the breakdown.

Replied to my questions with quick response, answered all request about how the warranty is going to work and when it goes into effect, and explained terms of what to expect. When I do have to get someone out for a repairs, how the payment plans work and how to save by doing a 42 month over monthly payments.

The salesman I spoke with (Ralph) was knowledgeable and efficient and quick to the point. Price was reasonable but found him to be so fast that I was a little concerned about the information I received.. Needs to slow down and make applicant a little more comfortable with the purchase they are making.

Christian was very pleasant to speak with and explained all pricing options and wasn't too pushy on trying to sell the larger packages. I switched from another provider that had become too expensive to Choice Home Warranty and am now saving almost half! I have not yet had to submit a claim but am looking forward to working with them and hope that the customer service stands true.

It took one month to get a technician to inspect the microwave. He declared it dead and now I will wait another 30 days for a check that will not cover the purchase of a new microwave. I have had to other companies in the past who took care of business. They were prompt and did not beat me down over the replacement money offered.

My washer was struggling to fill with water, but County Refrigeration's tech arrived as scheduled and corrected the problem quickly. He was both competent and polite, a great combination! The tech also recommended some additional steps not covered by warranty to help improve the washing machine's performance further if I were interested in doing it myself or contacting a plumber.

Just wish Choice worked more/better hours to process claims quicker - FREEZER issues = $$$$ on food waste. AND I would to SPEAK to the office instead of all done online. All in all, seems like a good experience BUT a double call should have a LOWER fee versus a $75 per item = bundle a deal.

I live on a small island and they don’t understand how limited I am. Customer service was very noisy background and was hung up on multiple. It took you over a month in October to November to find a service repairman! In November the part replaced didn’t fix it. When you decided to replace my washer you are only giving me ½ the value of a two year old washer. Same thing with the stove claim. I will NEVER recommend you nor use you again.! You don’t do your home work for people like me and the customer service and case manager are just reading off scripts. I’m no idiot to tell!

Very respectful and courteous to a senior citizen today! He knew what he was talking about! Answered all my questions. And left me relieved and satisfied with my plan. I thought the deductible was in order and policy premium was in our budget! Glad I called Choice Home Warranty!

Disastrous Experience with Choice Home Warranty. I recently had the misfortune of dealing with Choice Home Warranty, and I must say it was a complete disaster from start to finish. Their failure to uphold their agreements and the questionable business practices have left me thoroughly disappointed. From the very beginning, their promises seemed too good to be true. Unfortunately, my suspicions were confirmed when I needed to make a claim. The supposed coverage and protection they boast about turned out to be nothing more than empty words. When I tried to get them to fulfill their end of the agreement, I was met with incompetence extreme unprofessionalism. These people seem to operate with the same intensity as a crime organization. Which I have found out that is exactly what they are. It's evident that once they have your money, customer satisfaction becomes a low priority.

(First: either Choice or Oasis needs to get their act together since the vendor was 24 hrs later than expected due to a technical issue with Choice's app. I called Choice, the rep put me on hold and called Oasis - two minutes later she came back on the phone & said she fixed it for them & they would be out tomorrow??? = weird from a customer perspective). Chase the actual tech was awesome & did the job as efficiently as he could. Good job.

Hot water heater broke during the holiday and the response has been quick and efficient. The contractor was very communicative and explained everything in detail. I received an email the same day that the claim was approved and my water heater would be replaced. Having a warranty was definitely better than having to purchase a new water heater and find a contractor.

Your representative Frankie ** took time to explain the policy to us and give us all the options. It was a very good experience. We were coming off a very bad experience with First American. After 12 years they decided to drop us without even a notice. Hopefully we will not have the same experience again.

My water heater is leaking and I called Choice Home Warranty to submit a claim. I received an e-mail indicating that I would be contacted for service. The process making the claim was easy and now I hope to hear from a service technician soon. The process of making the claim was easy with the prompts.

Anthony was amazing. This was my first time using my home warranty and I couldn't have asked for a better technician. Not only did he fix the problem, but he explained the process from beginning to end, which included the billing aspect. He was knowledgeable, polite and very friendly. What an awesome first experience!

The man, (Nate) who came to fix my heat pump was very courteous, and knowledgeable. He fixed the problem in about 10 minutes the first time. The heat pump ran well for two days. When it quit working after two days, he came right back and discovered a problem with the wiring that was very dangerous. Work that had been done by the previous repair company. My heat pump is running great now. I wish Affordable was the only company Choice used..

I have been a faithful customer for many year but when it time to honor payment for my washing machine you are saying it can take up to 30 days. This means I will have to go without a washing. This very disappointing. What do you expect me do about not being able to wash my clothes while I wait on this unfair settlement.

I'm not satisfied with the way that Choice Home Warranty handles their business. You have to wait and the technician has to text you and let you know that they're gonna take your claim. My boiler has been out for over a month now. The pilot light was on but there wasn't fire getting to the graders. It was the middle of the week, but the technician didn't have an appointment to come out until the Tuesday of the next week. The guy I talked to the first time called me. By that time, something else was going on. The pressure water valve was leaking a lot. He wanted me to take a picture and send it to him. He said he was gonna call. He was gonna get back with the warranty people. But I called the warranty people and was explaining to them what had happened. They told me they couldn't do an add-on information to the claim. I told them to cancel it.

The auto robot took my claim ok as electrical problem with my lights but could not take down detailed multiple electrical trouble areas. The real person I was able to talked to was excellent. Notified me my gas fireplace was not covered and was able to listen to my multiple electrical problem areas and advised me that the technician will verify if additional deductibles apply. Was very satisfy with our interaction.

Agent confirmed the issue associated with my fridge and let me know the parts that need repair and the next steps to expect to getting issued resolved. Provided a timeline as to when I could expect replacement parts and scheduled an appointment to complete the repairs. Was told I would get a call from a rep when parts are received and confirm whether next appointment date would be completed as scheduled.

Technician was prompt, friendly and knowledgeable. Knew immediately what the issue was. Came prepared with appropriate parts. Choice, on the other hand needs to improve customer service skills. There was a fair amount of miscommunication regarding the name of the service contracting company. It worked out because of my tenacity...Just do better in the future!

Initially, I called Choice with the freezer problem. The guy showed up the first time and just played around. "Oh, it's done. No problem," and I still have the issues. Then they said they'd come out again and they never showed. They put it in the computer they ordered parts. So, I sat on the parts for quite a while. Then they showed up again after calling and calling. They put those parts in, and it still didn't fix the problem. Then, I didn't hear from them forever. So I called Choice and started it again, and I said, "My policy states, if you can't fix it, you'll replace it." The rep was like, "Well, I gotta send that over to some department." So they kept doing that and playing around and the next thing I know, "Oh, we're just gonna pay you out. We're not gonna fix or replace your freezer." It took a while for me to get the money.

The rep gave me good prices because I signed up my three houses. When I first started to use the service, I called because my heat wouldn't work in one of the houses. They charged the $75 and they wanted the cash upfront. I wasn't ready for that. But I went ahead and I paid the technician. He came out to do a diagnostic test and I thought he was coming to do a repair. He said that's not what he does. He does a diagnostic first and then he comes back and gives us the price. Then, he told us what we needed for the AC to work properly was not covered. Every company is different, but I've never had that problem with another warranty. If they come out, they come out, assess the issue, and try to fix it. If it's gonna be more than what's on the warranty, they'd give you the total everything right then and there and let you know. I didn't experience that with Choice.

Lowery Heating A/C and Plumbing was assigned this problem. While it wasn’t a covered issue, Mr. Lowery was very knowledgeable and followed through until the issue was resolved. Would certainly recommend him to anyone with a similar issue. He gave instructions on how to avoid this situation in the future. My feeling is he is an honest businessman.

A claim was submitted and it was coordinated with a repair company within a couple of days. Very easy to do everything online. The copay was collected and the broken part was ordered. The repair will be finished as soon as the new part comes in. An appointment has been made to come back and finish the repair. No additional charges will be charged to me.

Albert was very informative and able to answer all our questions. We were able to determine the amount of coverage we needed for our home with his assistance. Our policy will cover all the appliances as well as our pool. Plus, we can transfer the policy to another home if we move. We are VERY pleased with the policy we were able to purchase.

Washer problem started Sunday Dec 24th, tech came out Thursday Dec 28th. Tech concluded the computer board was bad, needed replacement. He notified Choice and they responded with $343 towards a new washer in a Lowe's ecard. I agreed to this and I am waiting for the ecard to arrive, the response said up to 30 days. This I find unacceptable, 30 days really, I have now been without a washer for 11 days and going to laundromat. We'll see how long the ecard takes. So far the experience has been positive.

Guys did an good job fixing main toilet. I showed them a second toilet. They said it needed all new insides which I had bought. They said I had to call and make another appointment for that toilet. Makes me think the company is all about getting extra money when the job could have been done while they were already there. Was disappointed. Thank you.

It was very easy to place a claim once I got a live rep, bot could not understand me and I speak perfect English. However a lot of background noise after being transferred to a rep. I had to keep asking the rep to repeat the information he was giving me due to this noise. We will see what happens when the repair man contacts me.

I am happy to return as a customer of Choice Home Warranty. I have used your service in the past and discontinued when I moved to a new location because a warranty came with the home. As soon as it ended, I wanted to switch back to your company. I was very pleased in the past.

The tech came out who was excellent but it turns out the washer was in essence, Totaled, so the washer needs to be replaced. This is where the unhappiness with your service starts. First, you valued the washer incorrectly, it's a front load and you had it as a top load. I believe this was not a mistake but a way to pay as little as possible. Second, the valuation of the washer is only 50% of what the washer will cost. Third, I will not see the money for the washer for almost 30 days, due to the billing process. This disgusts me. And fourth, we are forced to buy the washer at Lowe's, which limits me from buying a washer before the 30 days. I find this to be very restrictive. The bottom line is this warranty service is only good for the A/C and heater. It's better to buy the 3 year warranty with Lowe's so you don't get screwed like I just did.

The repair person was on time and called before he arrived. He went over the problem and fixed the problem in record time. Thank goodness it wasn't too difficult. The repair person was courteous, and covered his shoes when he arrived, which I appreciated since we don't wear shoes in the house. Before leaving he explained the problem and what he did to fix the washer.

I put in a claim for water heater and was denied. I am new with this company and this is the 2nd time I had to use them and I have not been happy either time. I am in the process of trying to get this appealed. I just don't understand how it is not covered when it states that it is, why am I paying for this warranty when nothing is covered. I would not recommend Choice Home Warranty to anyone. Once my contract is up I will be leaving this company.

Very professional and courteous experience. The plumber showed up and completed the service in a timely manner and cleaned up after he finished. I'm very satisfied with the work. I would recommend this company to friends and family members. Joe which was the technician explained the reason I was having this issue and what he was going to do to resolve the problem.

Your Quick Response on arranging a Technician is very appealing. This was arranged in less than 12 hours. I'm expecting a call from the Technician any time soon. Once this work order is completed then I will be in a better position to give more recommendations for this Home Warranty Co.

It took some time to work through all the particulars of my new account. Michael ** took the time to thoroughly explain the policy, coverages, and discounts that Choice Home offered. He was patient with me and that is appreciated. I have experienced policies with other contractors so I needed to make sure. Mr. ** was very professional and I feel this will be a great home coverage company to align with. Mr. ** also reminded me that Choice is number1!!! LOL. Thank you.

We've used them once and they seemed to be okay. I made a phone call and the tech that came out was very nice.

I have had two different warranties on two different homes. I haven’t used this service much but when I did, I was impressed that when I called in a claim for my A/C, I was given a prompt and immediate response. They came out, replaced parts and we were done. I was so impressed that I switched over my other home in another State and received discounts for multiple homes and upfront payment. It saved me money in the long run and peace of mind.

Now as far as the tech that came to the house he was awesome and did a great job. But as far as dealing with Choice I am not satisfied at all. The Tech gets 5 stars but Choice gets 2. It's been almost 2 months since the tech was here and I have to finish the process myself. Not happy at all. This rating is only temporary, it could change after I finish the claim. We shall see

The process for filling a new claim is very seamless and easy. I was able to file a new claim on my phone on the website for my heating system issues and CHW had an appointment set up within an hour of me filling my claim. Would recommend to a friend

Being a Choice Home Warranty customer has been a roller coaster. You have to schedule everything online. It's relatively easy to schedule, but it's very hard to talk to someone. I don't like that I can't talk to somebody. I had an issue with one of my appliances and they wouldn't fix it because they said it was my fault. There was no way that it was my fault. The service person that came out just gave a false report. I spent $500 to fix it out of my pocket. Choice didn't cover anything. That was my washing machine. It's a front load, and there was a hole in the gasket where the water drains and goes out. I have a drawer underneath the washer, and water was getting down in there.

After filing the claim with Choice Home, I receive an email stating that my claim has been rejected. Which leads me to feel unsupported. How can a warranty service not service a claim with a home. This must be changed, especially when it’s a newer home. The roofing was helpful and insightful but choice home did not support me much.

I phoned in a request for a recheck on a washing machine repair. But nothing has happened yet. The washing machine is doing the same thing it was doing before. The drum is banging around. The original repairer said that it was normal, and that the torsion bars that go in it break all the time. But this has been doing it since he made the repair. He was a nice enough guy. He did his job. There's a plastic tray that the washing machine sits in. Everybody puts those plastic trays down and to do the repair, he had to lift the washing machine out of there. When he put it back in, the plastic tray got broken. He pointed it out to me, but he said he couldn't lift the washing machine on his own, which is understandable. So, at certain times, Choice needs to send two repair people rather than just one.

We had no heat. The technician came and found out the transformer had blown and he had to replace it with a new one. He also found out that the previous Home Warranty Company that we had installed a thermostat wrong and corrected that. We would definitely have them work on our unit again.

I just had a repair done on my stove. The digital controls and the top oven stopped working. So, Choice sent someone and they found one thing wrong. He checked the upper part of the control, and then they had to get a whole new piece and he was back in about three days with the piece. He had to wait for the part. He came back and he was a very nice guy. The oven functions better than when we first bought it. It's about six years old. I told my wife, "Sometimes you had to hit it more than once." Now, you just go near it, and it goes right on. It works much better than when we first bought it. I, overall, was very happy with the experience.

The service technician was professional. He notice the problem immediately. He ask for payment. He proceeded to his truck to call for clearance. He then returned and did the job in a timely manner. I was upset he didn’t have a receipt to give me as I handed him his money. The technician stated I would get an email receipt.

Before I could even fill out the online application, a rep called and walked me through the sign-up. I made my payment and set up automatic payments and the rest is done. The rep was very polite and professional. He made sure I was satisfied with my choice. I felt that he was genuinely concerned with my plan for my home devices. I can rest assured that my coverage meets my needs.

Your customer service was horrible. I called to speak to a supervisor after two calls that ended with no answers from your associates. They said no supervisor was available but said one would call me within two hours. Never got a call. I had major issues over what your sales person told us regarding timely service call out in our area. A lot of promises to sign up. We dropped our last company because of poor customer service. You all appear to be no better.

The process to get this vital information going was very expedient and simple. The follow up call was a topper to the process. Great work to this organization for the ease thereof. Couldn't have been such an easier transaction, very satisfied with the outcome thus far. I have confidence the company will come thru in the time of need. Thank you!

A customer service representative that assisted me with filing my claim was very helpful and professional. She was able to address my concerns and filed my claim quickly. She also explained the next steps after filing. In addition, she shared the fee that I'd be responsible for paying. I truly appreciated her assistance!

I shopped around. Choice was only insurer that answered all my questions, gave competing pricing, and no pressure sales. Also, they cover more items then my previous warranty for $200 less a year! The sales person was friendly and looked for the best deal for me. In this day and time savings are rare.

I’ve been receiving emails from CHW for quite some time.. I decided to purchase my home warranty because my daughter has 2 homes with CHW. She referred them because she has been using them for several years. I saw firsthand how efficient they are whenever she needed to utilize their services. So, it made perfect sense to purchase a home warranty from CHW for my home.

Choice Home Warranty never followed through on any claim that I had. I telephoned them countless times and was told every time that someone would call me and arrange a time to come make a repair. This NEVER occurred! They were absolutely unreliable the entire time I had purchased a warranty with them!I’m 64 years old. Never in my 64 years have I ever experienced any business as unreliable, undependable that broke every promise and their word. I would never recommend them to a living soul on Earth!

Very disappointed that my replacement voucher will not be arriving for another 27 days from now. We have already waited 10 days since technician came making a total of almost 6 weeks which I think is unacceptable. I recently changed from a different company and certainly got better service with them. That's leaving us without a cooker for far too long. I am not intending to recommend this company to friends,

Spoke to Jake who was very knowledgeable and courteous. Jake was a pleasure to deal with. He even gave us a senior discount! Jake provided the information for the plan we chose. His explanation was very clear and concise. I will definitely refer this company to my family and friends for future purposes.

The representative was able to help me very quickly and efficiently. I am so glad I called! We are first-time customers with Choice warranty, and I was unsure of how the customer service was going to be but when I called the agent was very knowledgeable about my issue and help me set up my claim quickly.

Very reliable, efficient and knowledgeable personnel. He was helpful with my total lack of knowledge. His advice was helpful and meaningful. He was courteous and kind. His instructions were clear, and easy to follow. He was polite and respectful. He made it easy for me to follow his directions and done my business.

Our dishwasher stopped working during the end of the year holidays. Choice Home Warranty had a technician try to repair our dishwasher. After troubleshooting and replacing a part, the technician determined that the dishwasher was unserviceable and needed to be replaced. Thankfully Choice Home Warranty issue us a Lowe's gift card to replace our dishwasher.

Updated on 01/02/2024: I spoke with their resolution department and they refused to refund the money. The rep did misinform me, they take a payment for setting up the account, then they bill when the account takes effect. They did offer a credit for next month but after dealing with them today and reading all the negative reviews when posting mine on all social media, google, yelp, etc. I asked to cancel and send confirmation of the cancellation. Just beware of this company and really research before making any payments.

I talked to Maurice today and he was professional, helpful and friendly and was a pleasure. I have been an AHS customer for many years but lately I have not been happy with the service I have been receiving from them. I did some research on Home Warranty companies and Choice came up on top. My decision to switch was decided while being helped out by your representative Maurice. He went above and beyond to help me by explaining everything about the plan and also was able to answer all of my questions professionally and honestly. Thank you Maurice!

Great support every time I call them, good to see they do provide multiple options to get you started with home support system. This will enable you to view your options before you make a decision. The Agent I spoke with took time to understand my requirement and helped me with package that would fit my need.

The issue hasn't been fixed as we are waiting on the repair parts. I am however, finally convinced that the broken part of my refrigerator is being properly addressed. I am disappointed that Choice didn't send the proper people the first time in SEP and that I have had to pay two $65.00 fees and wait four months to get my refrigerator fixed. This is what happens when a HVAC company is sent for an appliance repair. The second experience was much better with a Sears appliance repair technician quickly troubleshooting the issue and getting repair parts approved and ordered within a matter of 45 minutes. Had they been sent the first time, we would have had a correctly working water dispenser four months ago and saved $65.00. We are excited for the final repair on 11JAN2024.

Simple and easy claim and the Tech was friendly and knowledgeable. He was able to diagnose the problem and repaired. I could keep talking about it how well they did...but a short simple review is oftentimes adequate.

I have a dishwasher that you have determined is not worth repairing. I understand that is your right as the warranty company. Then I also accepted your very low payment of $246 to compensate me for my broken dishwasher. I need a dishwasher today; I received the information that my $246 payment that only can be used at Lowe’s will be received within 30 days by email. This is not what I was looking for when I chose your company. Your response time has been excellent. The technician was excellent. I agree with the statement that the dishwasher should not be repaired. Where I find, I have a problem is in the extremely low payment and how long it will take to receive it. Nowhere near what a dishwasher cost to replace.

Jack was our technician. He was knowledgeable, diligent and hardworking. He was easy to talk to and ask questions. He got the job done in a timely manner. Full disclosure, he was our technician around a year earlier, so we were glad to see him return. He arrived within the promised time frame. We would absolutely welcome him back in the future for needed work. We have been satisfied with the work performed.

Mark seemed very knowledgeable. Appointment timely. Need to wait for a part, but Mark was confident that the problem will be resolved. Had different home warranty previous with very unsatisfactory experiences. This claim appears to be a very different and more satisfactory result. Part should be here in about a week and expecting a working dryer.

At first, everything was going well, but these last two months, it's been almost impossible for Choice Home Warranty to get technicians out. Half of the time, they couldn't find me a contractor, so I had to use my own means. I sent a request for plumbing a month ago. The plumber called me two weeks later, but then when I tried to coordinate with the admin for that claim, they contacted Choice saying that they didn't feel comfortable with all the paperwork. Choice Home Warranty said they’d reach out again during the 48 hours and I still haven't heard back even though they've escalated it. I tried to speak to a manager, but they said they'll just tell me the same thing. Meanwhile, I got the parts needed, then I paid out of my own pocket for a plumber. There's a reimbursement, and I'll look into it.

Appointment made on Tuesday, 26th Dec; technician did not show up until Friday. Quick assessment found broken plastic pieces for the top rack. Parts needed to be ordered. Choice Warranty emailed that repair is not authorized after the $75 fee is already paid. So, we paid for a home warranty for the whole year, plus the service call fee for nothing! What a deal!!! Never again!

Living on a fixed income, it makes it very difficult for excessive expenses. The warranty with the monthly fee is much easier for me to budget. That’s the laminating a one time paying out for repairs. My initial contact was positive and informative. The phone was answered immediately. I had several questions. Those were all answered to my satisfaction. I don’t really have questions about the body of the warranty, and also about the cost of the warranty. All my questions were answered satisfactory.

I am seriously thinking about leaving this company. They take your monthly payment. Send businesses to your house for the job and half the time it’s a half ** job or (Choice) refused to pay for the job. That it’s not under their guidelines. It’s a wear and tear. Now I honestly see why people’s always writing negative reviews or choice company always on news. I had about 7 or 8 jobs and you cover 4. What’s this (**)…

My repair man very professional. Easy to understand. When telling me what was wrong with my machine he even used diagrams to explain. Sears repair awesome! Choice home warranty awesome too! A10/10. This is why are hands down the best home warranty. I will stay a customer for years to come.

Where is my contract?` Promises to send haven't happened. Item was paid in full. This is not a good way to start off. Very leery about services because of this. Please advise on how to get a copy of contract.

Just about every claim I submit has been denied. The contractors are very lackadaisical. They do not even try to solve the problem or they come ill equipped to handle the situation. They put words in your mouth and they ask for cash. This experience has been the worst ever. I would not recommend because it is not worth the money.

Turo has been a great help. Way cheaper than dealing with your traditional car rental services. App is easy to use and has a wide variety of people hosting just about any car you'd like/need. Would thought change being able to send license earlier so verification can be done quicker than 24hrs.

Technician was very knowledge of the part and repaired it very quickly, had it working again in a timely manner. I would highly recommend Choice Home Warranty for any repair. I have used their service for over 2 years and have had repairs done to my air conditioning, refrigerator, dishwasher and washing machine. Appointments were promptly made, and repairs done as soon as parts were received which were shipped directly to me.

Great technician! Very prompt, friendly, and knowledgeable. Explained everything he did and why he was doing it. Called later to check on his work. Cleaned both machines as he worked on them. I enjoyed him working on my machines. Good guy! You need more techs like this guy. I would highly recommend this gentleman to my friends.

Have been waiting over 3 weeks to have a leaking shower repaired. Communication with Choice and the repair companies has not been good. I have problem communicating with Choice customer service recordings. I am a senior citizen and it would be nice to talk to a live person with in 1 to 2 hours.

Have had to have several repairs on various appliances and have had any major problems. Easy to make a claim online and set up an appointment. Had one claim that the thought was that it wasn't normal wear and tear. Did contest and they reconsidered. In the end the manufacturer removed the broken part as they had many complaints about it being broken. The dishwasher works perfect without it. Would definitely recommend for anyone wanting a Home Warranty.

Claim was reviewed and approved quickly. A tech was assigned within a day and he came out to check the issue. After approval, the tech called the next day to install the heater. Just a few days from claim submission to completion of the job! There were some glitches to make the install code compliant and to get the water heater into the smaller space but Jesse at Drain Busters handled it all so efficiently-he did a great job!

Wade plumbers were on time and took a look at the problem quickly and determined what needs to be done. They called Choice and got approval within 15 minutes and finish the job in a quick and professional manner. There was no charge for all the work that they did.

JV’s plumbing was great. Would use them again in a minute. The home in Stockton is my rental. I live an hour away so I wouldn’t have to wait at the residence from 11:00-3:00. They called me and gave me an hour's notice to meet at the residence was great nice gesture. Thanks Again.

I call but your response center didn’t get my response at the first time I had to yell in order to understand me and make me mad. The problem was that my microwave door broke and I need to have it repaired and it was difficult to place the claim.

Mr ** came in. Was having a hard time but stuck with it. Trying several different ways that did not work. He kept working the clog and all of a sudden we heard the clog popped loose. He was very professional and I recommend H&H for anything you need. I hope we don’t ever have issues like this again but if we do I would want them to come out.

It took a bit too long to replace/repair and it was a bit costly with the not-covered cost, long time between communication with assigned assessors, and had to result to emails to finally get my answers. The assigned technician only replaced one pipeline and a couple of rubber washers inside the old lines that supposedly were to be replaced and then charged us $390.00 anyway. Finally at the end we got the water heater replaced, so we are otherwise happy with the final results.

The company contracted by Choice, Thayer Electric, specifically the technician, Ray did an exceptional job in identifying and correcting the issue with outlet problems. He explained what he was inspecting and took action to fix the problem. Choice selected the right company! Highly recommend Choice and those they contract to correct your house warranty problem.

The technician was great BUT the issue is not fixed. He showed where he got a text from you asking for possible cause of problem and he showed me his response when your rep said they got no response. Meanwhile my refrigerator part is not on order because he has not gotten approval from you.

I had an air conditioner problem in Sept. on the 13. Optimum Air conditioning came and changed, the thermostat and the air worked. On December 29, I turned on the heat, the thermostat said heat on but was blowing cold air. Thermostat was at 65, went down to 58. I called Choice, yesterday AZHVAC came out. Took off the thermostat. Asked if I had a heat pump. I said no. He went out and looked at my unit, came in and said the thermostat was programmed for a heat pump, switched it and I have heat, technician from AZHVAC knew what he was doing, guess Optimum never checked to see if the heat would work also.

I am glad that I decided to switch HW companies. The previous company came with the purchase of the home and they were horrible. It was very difficult to get anyone out to my area in a timely manner. It would take days sometimes weeks and I would get a call saying no one was available to come out as if that was ok to tell someone who knows this is a service for which you were paid. Even though the other company had been paid, I did some research and I found Choice. They have been the total opposite. Choice dispatched technicians out so fast I had to cancel and reschedule.

The worker was excellent. He was on time, professional, knowledgeable and fair. I would strongly recommend him to all my family and friends. He performed the repair and kept us updated at times. Excellent job. Imperial is one of the few people that you sent that would want to return to my home.

I have had three other home warranties in the past 10 years and the other three cannot compare. This is the second time I have needed to use my Choice Home Warranty Plan and all I can say is that it is all around the best warranty service! I spoke to an agent immediately, when I called on Christmas Eve morning, I received an email from the contractor Christmas evening for an appointment, the contractor was at my house on Wednesday to diagnose the problem with my furnace, the contractor came out Thursday 2 times to get my furnace up and running. I do have to mention the response time for Choice to approve the work was amazingly fast! As I said before, Choice Home Warranty is the ULTIMATE!

I would not recommend Choice home warranty. If I could get money back for the seller who purchased this warranty, I would get it back for them. This warranty was a waste of money at closing. Choice home warranty does not have a customer service line, and does not respond to any of the ‘contact us’ emails you may send. The technicians do not get the proper contact number for how to reach me. The number given is all 9s and the appointment is not made with my schedule or the technician in mind. This has been a terrible ordeal. This warranty is horrible.

System would not allow me to file 2 heating units in my house- which caused delays in handling. Once claims were set up and inspection done, parts were ordered from out of town, even though they were available locally and we have children and elderly at the home. Choice opted to save a few bucks over our safety. Weekend and Holiday are now further delaying the repairs. Attempted to talk to supervisor about issues and “Stella” never bothered to call me. Service has been less than mediocre. Have been a Choice customer for years and renewed with multiple year policy, but will reconsider our decision.

Unable to discuss problem with a live person and no idea who and when will service our issue of broken oven!!! Just very frustrated with not having a date for service. Need a phone call or something to discuss issue. That’s all I have to say at this time. Very disappointed.

I had a very professional agent help me become one of your new customers. Very pleasant knowledgeable. I would refer your company to others. Your agent's name was Lisa. I look forward to being one of your clients or sometime, I hope to share my experience with others that they too might be able to get great service and prices.

Vendor showed up within the time window. Very professional and polite. He looked at the unit and said the pan is damaged and needs to be replaced. He was unsure because he doesn't know if it will be covered. Said the office would review with Choice Home Warranty. Once they get a decision, they'd get back to us. I haven't heard anything back from them. Based on the policy, it should be a covered repair. So now the Issue is whether this is a covered item or not per Choice Home Warranty. Would like to know one way or the other.

The email I received was suppose to renew not start a new policy. Now I have been charged twice. And money returned and now charged a third time and not refunded. Another rep transferred me and did not tell me. This is a terrible experience! I have been on phone for hours.

To say I am dissatisfied and disappointed in Choice Warranty is putting it mildly. My washer broke on 11-3-23 and I submitted a claim the next day. A repair man came out pretty quickly and we were told it may be hard to get parts.I received a refurbished part approximately 3 wks later and was told more were coming. Never received any other parts and I just kept being told give us 24-48 hours, I was the one who did all the follow up. On 12-29-23 I got an email saying they couldn't repair it and they offered me money in the form of a Lowe's gift card that will take 30 day to receive.

Was sold a bill of goods. I want to cancel immediately. Wasn't what we agreed to. Was told 65 service charge. And same day service. I also called no less than 10 times and can’t get a hold of anybody except your claim department. Left a message for the sales guy as well. Multiple times. I think his name is Dale but when you lie to people why would you give your real name. I want to cancel. I also called my credit card company and filed the fraud charge. I’ll be glad to talk to somebody ** but in the meantime, I don’t wanna do business with you guys ever.

Submitted claim and appoinment was scheduled within an hour. Tech came quickly and was very professional. Did trouble shooting and repair in very short time. I was pleased with Choice Home Warranty and the company they contacted for the issue to be resolved. We just moved to the area, so I would not have known any dependable service companies to call.

The repairmen from Epic Mechanical Services arrived at stated time and asked me what type of problem that I was having with the unit. At that point they started testing various wiring systems in the unit. Once the faulty system was found they quickly repaired the unit to a satisfactory working order. Job well done.

The service tech was wonderful. He came to the house twice. Had to obtain parts he didn’t have. Overall he spent considerable time and made sure it was working before he left. A wonderful gentleman. As a matter of fact he didn’t finish the job until 7 pm or later.

Choice Warranty does not care about its customers. It took almost a whole month to send a technician to fix my claim. I would have to call pretty much everyday just to keep my claim a priority to have them find a technician. They had no issues taking my money when they sold me the policy but they do not hold up their end when it comes to needing something fixed.

On Christmas Day and when everything is closed, my garbage disposal decided to have a leak, sent a repair request assuming it's going to take at least a week, but within 3 days I got a new garbage disposal installed. During all the wait period their customer service were in constant communication with me.

They were quick to respond and find a plumber for me. He is very knowledgeable in his work. Luckily the problem revised itself and when he called I did not need him for that specific job. I cancelled the job with CW and they were quick to respond with the cancellation.

We have submitted two claims. First one they could not find anyone so we were told to find our own - then when we submitted claim it was denied. 2nd claim refrigerator was going out - past 4 days and still no appointment - when you ask about claim get same canned text - looking for a reasonable appoint time but they do not tell you what reasonable time is - also tried to contact sales rep who sold us the policy. No answer and when we call company no one know who he is. You pay your premium every month thinking we have coverage - and you get nothing for your money - also when I did call you are never able to escalate and talk to a supervisor. The employees taking call have just can text answers and never able to transfer.

Tech scheduled quickly, was timely, and professional. He explained what the problem was and expected repair window. CHW totally a disappointment. I'm currently looking at other companies. Their total lack of commitment to the customer is cynical and disgusting. They attempted to get me to accept a $389 Lowe's gift card instead of repairing or replacing my stove.

My garbage day was leaking. Within 5 days Dan from Oregon Environmental Services came out and replaced it. Dan was friendly and did a great job. He brought everything he needed with him so I didn’t have to wait for him to get parts. Would definitely have OES come out again if I have a plumbing problem.

I had to call Choice for their services twice in the last six weeks. The first one was for a combination washer and dryer problem and it was fine. The second time, it was the washer that went dead and the repair guy said it was a simple fix. I put the claim in on December 3rd and the parts didn't come. When the servicemen said they were coming, I said I didn’t have the parts and they said there was some confusion with the address.

I always get a prompt response from Choice Home Warranty, usually within a few minutes after placing claim. Sometimes the technician that accepts the job will reschedule more than once. All other experience with the company has been good. I have had my dryer worked and central air worked on.

The representative was timely, professional, and able to resolve all my issues on the first visit. I would definitely recommend him and hope that when I have an issue he is the one that returns to my home and fix the issues. What I do not appreciate and like has nothing to do with the representative that showed up at my home. My negative to Choice Warranty is being charged a fee twice for the same product (GE) and at the same time. It isn’t as if they left my home and returned a different day.

I would like to say I was quite surprised by the way Choice took care of my issue. They responded with a very good plumber and once the plumber got here in a very short time and it was during the Christmas, New Year's holidays. They responded to two anchors plumbers within minutes of evaluation of the problem and it was okayed. Two anchors was back within days to do the repairs and did an excellent job. I’m happy I had choice warranty

Talk to Richard which he was very nice & knowledgeable. We was recommended by Mendez **, who he had only good things to say about CHOICE HOME WARRANTY. He was satisfied with CHOICE HOME WARRANTY. I hope we will also. Hopefully I will be able to recommend my kids also. Thanks

Javier ** was amazing and knew what he was talking about. Had a very great experience getting signed up. The customer service seems very good and the coverage cannot be beat. The process was painless and quick. Hope to never have to use it, but there is peace of mind knowing that it is available when needed.

Choice has been relentless with emails, calls, and voicemails to get me to sign up. I wanted to do it earlier but didn’t have the funds or enough information to move forward. Today was the day. The offer I was offered was fair and I had the means to get the best plan for me and my household.

Cristian ** provided excellent customer service and I highly recommend. I would recommend my family and friends. I am a disabled senior and am on a fixed-income. I am going to give Choice Home warranty a try. I see that it covers many items. You never know what can happen, expect the unexpected.

I don't like agent. He was pushy, and when I told him I was ok to make 3 year policy he finished so soon. Then he was not willing to explain more and wanted to hang up right away. Also I wanted to explain what was 6 month free meant. He didn’t respond.

Great experience with the representative. Explained details. Answered my questions. Gave me the phone number and extension and the account number. Explained the payment method and the details. Reviewed the guidelines. And explained the warranty process and the payment for completing the transaction. Thank you Javier. Thank you for your service.

Hot water tank quit supplying hot water just a few days before the Christmas Holidays. Was satisfied with timely response from Choice and the ordering and replacement of the tank. Quick, friendly and courteous response/service from Technician that installed new tank. Overall, was very pleased with everyone. And, would recommend both Choice and Technician based upon their quick actions.

I live in a Rural part of Montana and I switched to Choice due to dissatisfaction with my previous warranty company, American Home Shield. I am having the same problem getting a contractor to my house. The rates are better with Choice. I hope this can be resolved! I would really just like my water heater fixed.

I had a problem with the microwave and the technician (from Sears) came on time. He was very professional and made diagnosis to find out some parts are broken and needed to be ordered. He ordered them immediately and set another appointment to finish the fix. It was a pleasant experience and I recommend him. I just hoped the next appointment was closer or if not, get a temporary solution until this is fixed because otherwise I will have to live without a microwave for about a month.

Plumber called me stating that I was the next stop and informed me with a second call when he was 10 minutes away. Plumber was very courteous and did a very good job identifying the leak by readjusting my garbage disposal and locking it in place. He then proceeded with any additional leaks.

I felt that Choice was very easy to work with upfront... Called and they kept me in the loop but then the company they hired to fix the problem did not want to work with Choice and would not do as they asked. I called them and I think Choice did also but still nothing. So after 3 months, I paid the bill so it would not go against my credit.. I then submitted the invoice to Choice and they would not pay it, since I paid it. I called support and I was ready to cancel... They let me know that it really wouldn't be worth it, because what they would refund me was minimal and if something happened again that it would cover a lot more than what I could get on the refund. So I kept it and now I have a contact to call when something does go wrong, so I don't have to go through all these hoops.. Thank you for your help and listening to me.

Very good price and the rep was very nice. Offered me other plans but for now out of my price range. He made sure that I understood the plans and made sure all of my information was correct. Glad that I called them and got quote. I will be telling people about that.

This was our first problem we encountered since we switched home warranty companies. Within two days they had us scheduled with Crow Electrical. Brett from Crow was here yesterday and fixed our problem. He was punctual, knowledgeable, friendly and just a nice guy. We recommend his company 100%! We would have never found Crow had we not switched home warranty companies.

Service was fast and accurate in assessing repairs needed. Had to reschedule for next day due to our washer having the dryer stacked on top but was repaired and running the next day right before Christmas! Claim process was very easy to get started.

Choice Home Warranty responded to my problem by scheduling a repair. It took a while (1 week) to get repairman out. However he arrived a day early and repaired the leak in my refrigerator quickly. This is my first time to use the warranty and so far I am pleased with Choice Home Warranty.