Choice Home Warranty Reviews

I own a quite elderly, built-in microwave. For the first time in many years, it needed to be fixed. I reported it Tuesday night and Friday morning Will came out and it’s working beautifully. I am very happy with Home Choice. Will the repairman was quite pleasant and very efficient. I have a yearly contract and it is well worth it because I don’t have to worry about who to call to repair my appliances.

Very professional helping me film my claim and didn’t take long at all. So far me and my wife is very pleased with the service we have been getting from you guys and will recommend you guys to a friend or family member any time. Keep up the good work you guys do. Thanks again for your service.

Diagnostic appt. Turned into Repair on the spot. Fridge was cooling by time tech left. Tech was professional, awesome, friendly, and efficient! He took care of my floors, making sure to not damage anything as well. Thank you for the fantastic warranty that proves itself time and time again. Customer for life here!

The company that came out showed up on time and was great! He repaired the springs on the dishwasher door, but recommended that they be replaced. Unfortunately Choice didn’t share his professional opinion and blamed it on normal wear and tear even when the dishwasher was only 2 yrs old. We’ll see what happens.

I made a claim on 10/26. I receive a confirmation and a service day right away for 10/28. After a little while plumber call me. Said he could come one day earlier. I was delighted,. Plumber came to fix it the next day. It’s just great to deal with this company. I love it. I’m glad I made investment. I purchased for six years of service.. It’s gold star company.

K & K electric did a very good job. Very reliable. We would recommend them for future work. They called twice - one to tell me they had me on the schedule for that day and again again when they were 20 minutes away.

Evidentially the problem was not mechanical but maintenance. This was not known at the time nor was it covered under the warranty. Obviously we didn't read the fine print that ended up costing us over $500. The technician was knowledgeable and professional. We would recommend that company to others in the future.

The technician was very courteous and kind, and quick. I would definitely recommend to anyone. It was our first time putting in a claim with Choice Warranty. They were very fast with the claim. And someone called me with in a day I was very surprised. Great warranty company so far.

Too pushy and not very friendly at all! I am going to cancel because I am sick of poor customer service and if I just signed up and am already getting that scared to see what the future holds especially if I have to stay with the same person I talked to. No thanks.

I am pleased with the way I when I my make a claim. I am getting a call or set up with the next morning with a contractor. Thank you all so much. I thought about canceling your service because I was not using it. I am so glad I didn’t.

They left a very positive first impression. Very efficient worker. They arrived in a timely matter. The workers corresponded by text and he was very thorough. We would highly recommend them to other people. It was a great experience. The workers made a positive impression. They did efficient work. They were punctual and communicated well. I would highly recommend them to others as an excellent way to show my satisfaction with their services!

I wanted to compare my current home warranty with what Choice Home Warranty offered. The gentleman that helped me was very patient, nice, and informative. I am a senior and my hearing is moving away quickly. He answered my questions, assured me the monthly cost would not increase and sold the warranty with confidence. I was very appreciative.

Quick to get there and quick to resolve. Excellent communication from the office calling me to set up a time that day to the service tech arriving on time and resolving as soon as possible. High recommendations to this company and excellent service. What more would you want in a repair service?

Spoke with a Mr Jim **. He answered all my question. He let me explain our Finances. He listened very well! If you're looking for a Home Warranty this is the place to enquire. BEST RATES! IN THE U.S.A. Give Jim a call at **. No extension needed. Try them out. You will like the service and Company Specials running Now!!

When I was trying to communicate to your answering system it was not able understand what the item was. After repeating a number to times She finally sent to a live customer service. I really do not have any more to what I have already said. I was very unhappy to have to repeat the same thing over and over again before the service sent to a live agent.

I've been reviewing your home warranty company being my neighbor also has this warranty. I've been with another company since I purchased this condo and lately have been dissatisfied. Today I spoke with P. ** and was very pleased with the information and plan offered. I'm older and very cautious regarding getting into any new plans, but felt comfortable with the agent. Seems all to be legitimate.

It was a pleasant transaction/experience, my wife and I were looking to have a home warranty and were looking at AHS when we received a call from Anthony with Choice Home Warranty. This call saved us a lot on the program we needed. Thank you for your time and consideration!

Pleasant, quick and exactly what i was looking for and at a good price. Wished that I would have done it sooner. very pleased with the agent's knowledge and polite demeanor. I would recommend that you check it out for yourself. I had no idea that it was so simple and cheap.

My home was built in 2010. I keep it in great shape. However, as it advances in age, little things come up. Choice has been there for me consistently. They saved most of my headaches when looking for professionals to fix my home issues. I have recommended them to my friends and family.

The young man I spoke with was very intelligent and kind. He also noticed that I had been a previous customer and went from there. I’m so glad to be back. I thank the young man that helped me so very much for all he did to welcome me back…

He was very thorough and knowledgeable concerning the Plan, and stated if we needed him, he would be available. With the knowledge of the plan and the incentive, he made us want to try it out. He took the time to go over all the ins and outs of the Plan and what to expect, and how to contact him if need be.

My tech was great. He was punctual, thorough, and very knowledgeable. He was polite and professional. He took the time to explain what was wrong and how he fixed the problem. He also discussed what my options would be when my “old” air conditioner failed, but for right now she is working well. I would gladly recommend this company and the tech who came to my home. I’m sorry - I forgot his name, but he is the owner.

This is our 1st experience with a home warranty and Choice Home Warranty was by far the best company out there. They addressed our problems and are quick with services. We've recommended to people we know to call them. Choice was a great choice. We will be staying with them for a while. Thank you.

Technician arrived in a timely manner. I discussed with him what was happening with my washer. He proceeded to look at it and figure out what was happening. He was extremely helpful and professional. He did a fantastic job repairing my washer and what was wrong with it and made sure he had the parts needed to repair it the same day.

The appointment was timely as well as the fix. The only reason that I gave CHW 4 stars instead of 5 stars is because my HVAC maintenance rep said two switches were bad and Lance from L&F HVAC only said one was bad and only replaced the main switch. The weather is too warm now to know if his decision was correct or not?

The technician that the company was super knowledgeable… Would def recommend the service of this company to others … Also I would recommend Choice home warranty to anyone… They also were punctual with the time that was given… Fixed my air conditioner and then also gave an explanation of the issue and went above and beyond to make sure the system was working.

First experience at Home Warranty purchase went well. Not being full of questions all questions were answered. The person I spoke with was polite, professional and knowledgeable. My questions were answered to my satisfaction. Then I was told for any further questions don't hesitate to give them a call. I'm a satisfied new customer.

We’re not satisfied with the coverage, cost of coverage or the speed in which emergency problems are handled. Our hot water heater went out 2 nights ago, isn’t getting assessed until tomorrow, & it’ll be next week before it gets fixed. This is very inconvenient for a family of 4. For the price of the coverage, a person can’t afford to get things fixed themselves.

Typical high pressure sales man. However, I was also comparing while we spoke. Ultimately I felt it was in my best interest to change my provider. Was very quick and painless. All it takes is money. I am looking forward to our upcoming business relationship. This is another chance. I hope we will both be fruitful in our future business relationship. There seems to be a great improvement over our previous experience.

Choice Home Warranty has been outstanding. The technicians we have had who worked on our clothes washer, dishwasher, oven and garage door have been exceptional. We wish we had discovered Choice Warranty much sooner. Finding reputable repair folks has always been a challenge…until now. We have already recommended Choice to some friends.

I turned in a request to get my refrigerator checked. That was easy. I will be glad to rate my experience after it is repaired. We will see how long it takes and if I am pleased with the repair. I'm counting on this company to help me. Thank you in advance.

I was disturbed that not only did we wait a week for service but when offered a replacement dishwasher the I found out that I would have to wait 3-4 weeks to get any money. Also the only choice of stores was Lowes. Had to dispute the amount offered and the first appointment I could get wad another week away. I complained to the case manager and she call me immediately. She was very professional and did adjust the amount. This was my first claim and it was not a good experience.

This is the second time that a claim was not completed. First claim, couldn't find a vendor to fix my garage door had to get the repair on my own. Second claim, couldn't find a vendor to fix my dishwasher for my location had get on my own. Not good.

Your company claims I agreed to a $246 payout for my repair of my dishwasher vs. repairing it. I did not agree to this and the repairman has been out and ordered parts recently for the dishwasher. My Bosch dishwasher is rated as a Series 800 that sells anywhere; Lowes, Home Depot, Online for $1200-$1800. I want mine fixed since parts are available online.

I wish I could rate my experience with Choice below 1 star. I filed a claim in June and never heard back. I just recently filed a different claim for furnace and Choice was unable to find a technician. I found my own in 1 day. Their communication has been nonexistent. Neither the technician nor I have heard back from them in regard to their reimbursement. Extremely disappointed.

I just palced a call for my Gas Stove with one burner not having enough gas while other three are fine. They send a technician who took the pictures of stove and CHW decided not fix it because the ignitor is not fine. I try to explain the case manager that if I don't use ignitor (at power fail) and manually use ignition, the gas flow should work. His attitude was NO what technician said is final. Thanks. They did similar thing last year with my refrigerator ice maker saying "It have to be changed, and we will not cover," all it needed is a heat blower to melt the ice and it is working fine. STAY AWAY from CHW, they good only for garbage disposal repair.

Despite the failure of my garage door spring bracket from use, CHW did not cover it. A bolt had lost its nut due to constant rotation of the spring to open the door. This caused undue strain on the spring bracket which tore the bottom bolt from the wall. I am very concerned every claim will be this way. Will probably cancel. The tech was great.

Our technician, William was excellent. He was professional and on time. He repaired our washing machine for an additional charge and found the problem with the dishwasher which requires a replacement part. He will be back to complete the work. Communications with the Home Warranty technicians has been very good..

The technician was extremely professional and explained everything he was doing. He took time to inspect the equipment and give an analysis. The inspector arrived at the scheduled time and introduced himself. He was prompt and seemed to be extremely knowledgeable about the pool and all the equipment involved. I would certainly recommend this company!!!

CHW is hit or miss. I have had 3 requests for service in the past two years. Washing machine needed a new mother board. Tech came out within a few days. Diagnosed, got notified next day that we CHW would pay us for a new washer. Negative was that they heavily devalued the wash. I didn’t even get half of what the replacement would cost. Next time was my AC. It took them 3 weeks to get someone here. Customer service sucked with the CHW representatives. They just talk in circles. 3rd time was for a toilet that wasn’t filling up. Submitted on a Saturday evening. Had an appointment on Wednesday. The plumber was friendly. Diagnosed and got approved by Choice in 10 minutes. Installed parts and was gone within a 30 minute period. He also showed up on time.

Agent on the phone was very informative and helpful. She emailed me the documents I needed right away. She reviewed my policy with me. I was supposed to get an email about the scheduled visit before a phone call from the vendor. I received the phone call first which I am ok with but when the confirmation email was sent it had incorrect times.

First impression last. Their scheduling is far more than their competitors. If I compare it with my premium company. I have the dishwasher touchpad not functioning well. Tech took one week to diagnosis. Spare part order took 10 days at least. Still waiting for repair. Just need to be more patient if something goes wrong.

Nick's Repair stopped by earlier than scheduled and was able to fix the unit. Although I called the previous evening and left a voice message that I was not going to be here during the time allotted. Called me in the morning, but had made changes to my schedule to be here. Then they showed up earlier. Disappointing but glad.

Tech. was on time in a short window. One day service is a WOW. Tech. did what he called a short term fix and would have to wait for CHW to see what wanted to do and left. He said I should wait until I hear from CHW before I do anything.

Chris arrived in the expected time frame. He listened to our concerns and then examined our pool pump system. He determined the problem, took photos and submitted the project to Choice Home. I was amazed when Chris returned the next morning with the needed parts for the repair. We are pleased with the outcome.. a home warranty that met our need quickly and hassle free.

To begin with the person who typed up the claim did not know what she was doing. I needed 4 things done and she did 3 claims, not telling me I would have to pay 3 co-pays. This was on 10/3. The plumber finally came on 10/25. You can look it up from your end and see all the hassle that went on. It was a big mess. The other co. I was with would have let me only pay 1 co-pay for 4 of the same type of claim, like plumbing. I am not happy.

I was called by the contractor for my water heater on Wednesday afternoon wanting to come a day earlier than scheduled. I told him my husband is in the hospital. He still wanted to come in the evening. I left the hospital, went home, he never showed or called. I left a message, he never returned call. I'm pissed.

I was happy with the way the tech worked. What I am not happy about is that you, Choice, are making us wait 30 days for your payment for a new freezer, which was your decision to do instead of fixing, and which by the way will only cover half if we're lucky, and we have over $700 of meat to be stored. It would have been faster if you had agreed to fix the one we had!!!! What are we supposed to do now????

Emails from CHW said I was scheduled for an appointment, called Technician to cancel, was told I wasn’t on his schedule. Contacted CHW, was sent an email for the cancel and the Technician still showed up, argued with this person for service call fee even though my appointment was cancelled. They left in a bad mood, as well as I was…

Technician was very professional. Found leak right away and fixed it. Would definitely recommend his services and Choice warranty. Tech was also friendly and cleaned up after service. Was a little bit of a wait. To get a company into my home but I was able to shut off water valves and had no leaking while waiting.

The tech I had to obtain myself is excellent. Che, not so much. 18 days no water already. The dispatch team, clueless, assigned someone from another state, then assigned someone who does home remodeling. Clearly there is no supervision of these people who are working from home, because, when I ask for a supervisor, none available. “Oh, they have other tasks to do”. Seriously?!?! I have a disabled parent with me, unable to flush toilets, no one from CHW cares!! I would like my ALL my premiums back that I have paid in since 2019 , because, it looks like I will be paying out of pocket anyway, which I don’t have, since the website hasn’t allowed my tech to upload the diagnosis. I would not recommend this warranty company to someone I don’t like never mind family or friends! I wouldn’t want them to go through what I have been for nearly 3 weeks!! It’s not like there’s a burner on my stove not working, I HAVE NO WATER!!!

I appreciated the contractor company who came out. Daniel was really good, thorough, professional and answered all of my questions. Unfortunately, the "limited" roof coverage is not worth it and I really doubt Choice will ever cover any roof repairs. That is all I wanted... some roof repairs. Help resolving the initial leak in bedroom. But at least I got a somewhat roof inspection.

I left a major company I was with for 10 years, to come over to Choice home warranty. Ronnie in your sales department made this switch relatively easy. He is a good person and knows his business very well and someone that I can rely on in the future with your company which says a lot! Only one area I’m not too quite sure on, is there specific regulations with your company dealing with people like me in California. In fairness to Ronnie, I did not ask him this question about California customers. Please let me know any details ASAP.

I spoke with Joshua and he was amazing. He answered all of my questions and even some I didn't think to ask. I have advised all of my employees to purchase a Choice home warranty. I did my research and found this to be the best choice for me and my family.

Hi! The Hot Water Heat Went Up, Because It's *[#6 Year Olds]* & Water Started Leaking From The Bottom Of It & All Over The Back Unto The Front Part Of The Whole Basement Flooring, Wetting My Belongings & I'd Call Choice Home Warranty & They're Great & Handle The Issues Fast, Because It's An Extremely Emergency Issues! Thanks So Much.

Steven was very helpful in getting me set up with a plan. Very thorough and nice. He called very quickly, I was still filling out the form online. I was set up with a plan in about 20 minutes after chatting with him. I'm glad I have peace of mind that my home is covered! I appreciate it and will be telling my friends.

While the service was excellent from the plumber that came out, the wait time of getting a plumber assigned to our case was extremely slow. We filed a claim on October 17, it took until October 20th for a service company to be assigned. Due to their schedule, it took another 4 days for them to get to us. Meanwhile, we had standing water in our dishwasher and both kitchen sinks that had an extremely unpleasant odor. It made living in our home very uncomfortable. This is not the experience that we had hoped for when we chose this warranty company just a couple of months ago. I sincerely hope that this was just a fluke and not an indication of the service we will receive in the future.

We purchased Choice Home Warranty. We are currently making our first claim. We made the claim last Saturday, the tech they sent did a no call no show Thursday. Instead of making us the first call Friday we had another all day appointment Saturday, this time they called at the end of the day to let us know they wouldn't make it. We called Choice and were instructed to find our own tech. We did and paid a $159 diagnostic fee which was sent to Choice Home Warranty. They took 3 days to respond to it and declined the work and are trying to dispatch their tech again.

Bought policy was only asked to put city and state and when I went to pay for the policy it auto-populated the coverage address to my billing address which is absolutely wrong. Tried to call customer service multiple times and the line is busy. Can't even figure out how to fix this. I'm already disappointed in this company and policy.

My fridge wasn’t repairable so I was offered a buyout. It would be a Lowe's e-gift card sent electronically. I was expecting it to arrive the same day so I called and the customer rep told me it would take 2-4 weeks for card to arrive and I said I have insulin for my diabetes and her response was ask a relative to use their fridge. That is a poor answer to give.

A/C stopped working yesterday afternoon. I submitted a claim and received an email that a technician would come this morning. The technician called, arrived when he said would and in no time at all had the system up and running. He was very competent and I am very pleased with the service.

Had a claim concerning refrigerator. They scheduled service. Tech came out, ordered part, said will be back in a week to install part. Part shipped to house. Day supposed to show up they canceled and rescheduled 8 days later. Unacceptable. I found a company to come fix fridge that day. Choice wouldn't honor that invoice. Said only companies they want will they pay. I showed receipt and asked to be reimbursed for same amount Sears was charging. They refused. Why not pay?

Dealt with representative Michael **. Was most helpful in acquainting me with policy options that were affordable and met our needs. Provided the pluses and minuses of each option available. Negotiated with his manager for the best price/coverage option. Plan selected was affordable and coverage was comprehensive for both now and in the future.

David **, the Manager, understood the frustration I was going through being given the runaround by customer service at the time of submitting my claim. Glad he was able to help me in some way to cover the cost of the repair. Thank you David for for all your help!

Covers a number of items in our home. Our salesperson did a great job. Everything thing was explained to us. He told us his name, but I cannot think of it. I would buy from him again. Thanks for the great service. Our next house we would buy this warranty again. I hope we do not have to use the warranty, but it is there if we need it. The price is great, it fit well with our budget. Thanks again for the great service..

The Sales Representative was courteous and provided all the details on the various plans, options and pricing. It was clear to me what I was purchasing and done very courteously. After the conversation, I had no further questions and made the commitment to accept the offer. Thanks for providing good professional representatives.

I was very pleased with Eric. But very disappointed when the claim was denied to fix the problem he saw. Now I need to find a plumber even though I have a home warranty. I am new using the home warranty but have had it for almost year. My sister loves your company

Technician was fine, the AC was fixed. Points off for arriving an hour and a half past the 8-12 window, which affected my ability to get back to work in a timely fashion. Please try to give a better estimate of arrival time, so this can be avoided in the future. Lowes and Home Depot give a countdown via text message that gives homeowner a number that they are in line to receive the technician, and this is quite helpful. Then we can arrive when we need to actually be there, rather than sitting and having to waste unnecessary time. That's it.

I Wasn't sure what was wrong with my furnace..the technician came out within a day and diagnosed the issue. He ordered the part...came back, and installed the part. Within a couple of working days, I am very attentive to my situation. I was pleased with the professionalism and the way that the service was provided. I would recommend Home Choice for all homeowners across America. I do not regret the decision to become insured by Home Choice.

I was pleased with the response to our washing machine and the Tech was on time and very helpful in assessing the issues with the unit. I will have to say that my first experience on a claim was terrible as it involved the HVAC units, and no one ever got back to me regarding a tech to examine, I had to pay $234.00 out of pocket and submitted their finding to Choice but never got any feedback at all. Both units have quit working but nothing from Home Choice. The claim # is: ** which was initially rejected for a timing/date error but after speaking to a rep assigned to me that was overturned. However I never heard back from anyone even the rep assigned as he basically ghosted me. So as of today I am still without AC. Please respond to address.

Service was good. I filled out my claim form wrong and the person in customer service took care of it and corrected what I needed. I then was able to get a technician to come out to the house to diagnose my situation. I really appreciated getting the help that I needed.

Call on a thursday. Didn't get service until Monday. The technician was not on time but he find the problem and fix it. He was very nice and apologized on his latest. As for your service you need to be more faster in your service. That a second time was call and both time your service was poor.

When I called the 800 number, the operator explained what would happen. Very informative. The technician then called me the same day and advised me when he would come to my house. When he arrived he was very friendly. He was letting me know what he was doing. After diagnosing the problem he said he would have to get approval for the part in question. He said it might take a day or two. But he called me back and said it was approved. So far a good experience.

We had Choice when we lived in Texas & continued with them when we retired & moved here to Florida & this is our third claim since we’ve been here & again, they came through promptly; most recently, they set up a service call for our fridge within 24 hours of me submitting the claim. I highly recommend these folks, above all others, for your home warranty needs!

A service man came to my home and after looking at the microwave he replaced several parts and then plugged it in and it blew the breaker. He said the microwave was not fixable. He then said I need a new one. He called your company and told them. Within a day your company told me that they would give me $ 191.00 for a new one. I bought the same one and had it installed and it works fine. Great service and thank you for your prompt service.

After first repair person did not show up after waiting 2 months the next repair person came and replaced ice maker correctly. I was disappointed that I had to pay a second $45 fee but was finally satisfied. I was given a time frame of 8 to 5 for repair person to arrive. He came mid day and called before arriving. The repair person was polite and courteous. He worked efficiently. He cleaned up nicely and took the broken ice maker with him when he left. I was happy with the repair work.

To whom it may concern, Yesterday was my first time making a claim on my dishwasher. The phone system was easy to navigate. I immediately got a confirmation number for the service call. I received a email in a few hours and have an appointment tomorrow morning! I’m very satisfied. Sincerely Martin **

I took out a 6 year contract in Oct 2019. I had 3 small claims which only involved Choice paying about 55 dollars. Each Time I paid 65 dollars. In October of this year my furnace was tag out due to the Heat exchanger leaking. I filed a claim, they sent out a company that did not have a clue about what they were looking at, They reported that the exchanger was rusted out, which was correct. Nowhere in the section about the heating system heaving was noted. They refused to pay for it. Then they said look at section 8 where there are several reasons they can refuse to to pay for anything that a person can claim. I have two years left on the contract which I canceled. The refund should have been around 780 dollars, but they are only refunding around 260 dollars.

I called the warranty to repair the heat at home and was able to get my furnace repaired in a reasonable amount of time. Air and Water solutions came on a Saturday and took care of the issue within 2 hours. All the parts needed were in his truck, he was very polite, professional and knowledgeable. I’m happy I purchased the service contract with Choice warranty. Will recommend to others.

The problem I have is with the four follow up phone calls after I signed up verifying my address and asking me of I need to sign up for adt. I think one phone call is sufficient. Four is ridiculous! Asking the same questions. The salesman to sign up was fine but after that the phone calls back to back asking the same thing was annoying.

My microwave quit. I put in a claim with Choice Warranty. I requested VIP Appliance. The appointment was scheduled with a week of my claim. VIP came to my house and a part was ordered. I was told the part would be here and the microwave would be repaired this week.

Very easy process and technician kept me informed. I had a flood under my tank in upstairs bathroom. It took 2 days to find someone to come but I was given the option of getting my own and that was good. But I waited and it paid off. Great service.

We just purchased a contract today from your man, Abraham. He was assertive without being pushy. He knew his product and could respond to any questions/objections I raised. He also knew his competitors' product, and could compare and contrast, with reasons why his was the better deal. Kudos to Andrew.

I received an email from my Lifemart member discount program through Aetna which I have my medical insurance with. They had many products to offer discounts and Choice Warranty was one of them so filled out the application received quick call from a Daniel **. I asked questions and he answered them even to the point of comparing others with Choice. I felt he was forthright and had a sense of humor as well as I did rib him a bit, regardless he did a nice job explaining the difference and the policy options plus discounts for veterans and senior citizens. Needless to say I elected to try Choice out. Time to see how you guys respond to a call.

Icemaker was no longer making ice. Service Technician diagnosed and corrected the problem. Service was very professional and done in a very timely manner. Most efficient, timely and professional service I have ever received from a technician that was sent out by Choice Home Warranty. Great referral and great job. Thanks!

I have had several claims with this company. Each claim took up to three months to handle with each one costing me many more dollars than if I did it locally. Total waste of money and time. Not only did they send people who had any clue to do the job. The replacement cost for anything is $343 for any appliance regardless of actual replacement cost. Don't think of doing business with this company.

This is a response to a survey sent after my first interaction, upon signing up for service. The individual I worked with was friendly and professional. I can not speak to anything beyond that. I’m hoping for the best, as Home Warranty servicers leave a great deal to be desired.

Took the option of setting up with the plumber of choice and paying. Sent in the info needed and waiting for payment. It has only been 2 days at this time. Very easy thus far. Clear communication with Choice Warranty and easy to get the work done in one day with a local company.

Overall was great to get pressure in water system fixed. Water pressure for hot water is nice and keeps same pressure. Hot showers are great before work now. Takes a few days to get scheduled but make sure to follow up with contractors that they get the schedule is only thing I recommend.

It took almost 2 weeks before I finally got an appointment with a plumber who then reneged on the appointment that day. After making a call to someone in charge that I had from a previous also delayed repair, I got another appointment. Although the plumber arrived late by about 2 hours, the plumber did a good job and the repairs were made.

The repair person was so pleasant and professional. He was very knowledgeable and quickly repaired my sink. I would recommend this company to all my friends. So very pleased how they arrived in a timely fashion. He located the problem and quickly made the repair. Thank you so much for your service

Great and seamless experience. Tom from Lancelot Home Repair provided exceptional service. He arrived on time, answered any questions we had and made our first appliance replacement experience stress free. He was punctual, knowledgeable and maintained communication throughout the entire process. I would definitely use And recommend Lancelot Home Repair to my friends and neighbors.

First, the contractor who came out to inspect my refrigerator was very personable and handled the inspection thoroughly. Also, the Customer Service Rep who took my call on October 23rd, 2023 was very knowledgeable, thoughtful and handled my request for information quickly.. I was asking about the status of my most recent claim, and she directed me on how to pull up the information under my account within a few minutes. Great job by both the technician and customer service rep!! However, I think that your company should send out an email to their customers notifying them when a decision has been made. I would have had the status twenty days ago if this had been a requirement by your company.

When I initiated my claim, I was told that they would find a technician and then schedule an appointment. I was told they would email me when they had the appointment, which they did. I was disappointed that they would not check with me to see what my availability was. The appointment was just made without any consultation to my availability.

Good talk with him. Hope you really respond to the request, I need this for my family, have a great day. Thanks for your time, I hope you have local technicians. The last one I use did not respond to me, did not have time for us so this is an experience that I have been through and I'm very skeptical of using home warranties.

Had overflowing toilet/shower drain on a Saturday. Online claim submitted same day. CHW was unable to find tech for 3 days. Customer service reps literally only read from website like a script. Had to use reimbursement option. Was able to find our own tech on Monday in about 30 mins. Only positive was repair was authorized online quickly.

Daniel worked very hard to get the problems resolved. He has one more to complete. Very professional. He didn't stop until his work was complete. He still has the one sink to complete but will need to purchase parts but I am sure he will complete the as soon as possible.

The technician was wonderful but we were told our appliances needed replaced and could not be fixed. We were surprised since the dishwasher and microwave were only 4 years old. We had claims in for each. We received an email offering us a very low amount for both. After appealing and working with a case manager, we were offered a satisfactory amount to replace.

We purchased a Total Plan Home Warranty Program through CHW about four months ago when we moved in to our new house. I just filed my first claim for the refrigerator making an unusual noise. The process has been very easy thus far. After I called to file a claim, I was immediately referred to Sears. Within a few days a technician came out to my house and found some faulty parts. The three parts were ordered and will be sent to my house. My appointment is set up for Saturday for installation. The only out of pocket cost for me is $75.00.

The workman did a very good job doing the installation. However, the office people did a poor Job of communicating updates. There were constant delays and I had to constantly text and call to get information. On one occasion I received a text at around 7 am indicating an installer could arrive at 8 am. I was also disappointed that the installation did not include a keypad, and only included one remote control. I was not overly impressed with the overall experience.

I was recently denied my claim for having my sink drains replaced and Choice Warranty gave me the option to appeal their decision. Thank God that when I spoke to the gentleman, I believe his name was Kenneth **, he approved the funds for my drains to be repaired. Thank you Choice for the opportunity to appeal claims and the agent was extremely nice and kind.

A/C did not work properly in the summer. The Technician came and recharged the system so the A/C worked well for the remaining of the summer. Also I want to mention the Technician was very knowledgeable and explained to us what happened and what to expect from our A/C in the future.

Choice Home Warranty was unable to provide a service technician to repair my heater. They wrote me an e-mail stating I should find my own and submit the bill. When the time came to submit the bill my claim had been cancelled. It took me 5 different phone calls to reestablish the fact that I did have a claim and they would accept my claim number. However: I am no longer able to connect with Choice Home Warranty.

Filed an online request for service. Waited for a response call from CHW from 10 am until 2 pm, but never received a call. During that time I was able to find the find the leak and replumb the broken pipe. By 3:00pm I was able to turn the house main water supply back on with no leaks. Later Friday evening, I checked my email and found two emails from CHW regarding my broken pipe. CHW, email is NOT the way to communicate when there is an emergency issue of no water going into a weekend service situation.

The technician arrived on time. Knew what to do. We had bought the lights that were out but could not remove the old ones. The technician did it without a problem and without scratching the surface of the fridge. Good job. We had additional lights, he said he was not allowed to remove those because they were working.

Michael ** was very helpful. I had this service in the past and would recommend it to anyone that owns a home. Response time is quick and staff are professional and explain everything in detail. Well worth the money and headache of looking for help on your own. Although there is the option of using someone you prefer. Love this service very much.

While we have yet to experience any of the coverage, as we just signed up, I do want to express how impressed I am with our Customer Rep. He was great! He put in a good deal of effort to help us get an excellent price. He was clear and concise and just a nice person to do business with. While only time will tell... so far, I am impressed.

It was fine, after offering different options with no pressure (this did make points with me on how I felt about the company) we were able to come up a plan perfect for me. At that point we agreed on the policy and price. I went away feeling satisfied with our decision.

Natasha ** left a voice mail for me. She was pleasant and to the point. Upon returning her call she was very positive and helpful in renewing my policy. She answered all my questions and was a delight to work with. Unlike other other company customer service reps was easy to understand.

I recommend Daryl from A&E Heating. He was prompt and friendly. He knew exactly what was wrong and ordered the part and repaired it the next week. He was very knowledgeable. I would recommend him anytime. I have used A&E before and had no problems with their service. Choice Warranty has a good contractor that knows what they are doing and service was great.

The spring on my garage door broke, the door would not open, the spring is a vital part of it operating. A company traveled an hour and a half to evaluate the problem, and saw the broken spring and called me telling me that the spring was not covered by my home warranty. I've been paying $55/mo for a home warranty and it's not covered? I'm furious about this and will be looking elsewhere for my home warranty!

I input a claim for my garage door online and I received the appointment scheduled notice just a couple of hours later. The technician contacted me prior to the service window and arrived soon after. The claim was covered, repair went smooth, and my garage door now sounds even better!

I filed 2 claims on 10/21/23 for a freezer & refrigerator that were not working. I then proceeded to unload the refrigerator, pull it out & check the plug behind it. I discovered that the GFCI had been tripped. I reset it & promptly called to cancel my claims. I could not get through so I left my number for them to call back. No one returned my call so I sent an email. Then I called again, still could not get through. Today they set up an appointment for a contractor. I will call the contractor to cancel tomorrow, as nobody has returned my call yet a 1a day 1/2 later. It would have saved a lots of time if someone had returned my call to stop the claim. Also, I'm not happy that it would have been 4 days before a contractor came. When dealing with a freezer & refrigerator I needed someone sooner than that.

I called customer service to make a claim for my washing machine instead of using the Online method. I wanted to describe the unique issues that occurred with my washer so this could be relayed to the service technician. The person I got was bad. I had to keep requesting that she repeat herself as it seemed she was reading from a script and not listening to my problem. She finally got everything I said about the issue recorded and then she told me that my service fee was $100 and not $75 as it showed on my contract which I had opened during the called.

It was my first claim with y'all and it was denied. Not a great first impression. Had low freon and when the tech sent in for approval it came back denied. The person who came out and did the service was AWESOME.

You all make everything so complicated for no reason, the company said the fridge can’t be fixed, y’all trying to make them fix it. How the parts are not available. What’s the problem. I’m so confused with you all. It happens every time. It’s ridiculous. No matter what the problem is, it’s never a smooth transaction.

I don't think this company or its technicians work on the weekend so you are at your own mercy on the weekend which was the unfortunate experience with me and my husband. We had a water heater leak over the weekend. No actionable response. We fixed it ourselves by replacing the supply line. Well, about a week later, the water heater gave out because the leak destroyed some of the water heater electrical components. It took weeks for Choice Home Warranty to get a technician to come out. The tech that was chosen postponed the appointment for weeks and Choice Home Warranty did not select an alternate technician. We waited almost a month. Choice Home Warranty was not very responsive and I don't think they screen the technicians they choose. The technician chosen for our situation was quite rude and so was his telephone rep. You could tell they were independent contractors or small mom and pop shop.

I have paid $75 service fee twice for a loud knocking sound in my refrigerator. Because the noise is spontaneous and unpredictable, no fix is applied or attempted. I also learned that even if I wait for the refrigerator to completely break down, Choice will not replace it except for a small depreciation amount not even close to buying a used one. Very disappointing to say the least.

The fellow who came here was very nice. He said he would put in for a new toilet because mine was 50 years old and had slow water flow. He said that could not be fixed. I'm just wondering if you heard from him yet? Please advise. Thank you. Al **

My furnace stopped working and it took 2 days for someone to come out to my house. I was very cold. I thought it cost too much for the service call. The man that came out was very nice and seemed to know what he was doing. I am so glad it only went down to 58 in my house.

I signed up and it was supposed to be an $85 service fee. Just reviewed the terms and now it is stating $100 service fee. Feel like I was completely deceived. Tried calling the customer service line and was met with resistance and acted as if they didn’t know what I was referencing even though I have an email.

The technician who came to my home was very nice and knowledgeable but it took Choice Home forever to get someone out. Thankful it was only a dishwasher and not a refrigerator or my washer. I'm getting a gift card to Lowe's which where I live a Lowe's is not close at all. So I would have preferred a check and it's only a little over 200.00 to buy a new one.

Our dryer broke down. I called Choice Home Warranty the next day they schedule a professional repair contractor for an appointment. It was resolved the following day. The contractor made a report that the dyer is expensive to repair than to have a new one. They sent us gift card to partial payment of a new dryer. Excellent respond and faster service...

I have requested professionals through CHW for three jobs. For the appliance failure, they have consistently been able to secure help quickly with a turnaround time of about a week. Unfortunately, CHW should have a policy of replacement after a couple of failures to the same appliance because the cost of fixing it seems to now have exceeded the price of a brand new one. Second, it must be clarified that the maximum reimbursement for septic tank failure is $500, but this type of cost easily runs into the $2,000-3,000 range! Professionals were also very reluctant to work with CHW due to slow payment. I had a better experience with the electrical problem, but needed a heads up when a pro was hired.

Shawn ** was very thorough. Got to the point and answered all my questions. Price seemed fair. I will recommend the company to others that I know who are buying a new place. Was happy he worked on the price with me. Now let's hope all goes as I was told. Thanks.

For THIS repair, I am very happy. I had actually figured out what the problem was. David checked it and agreed. He determined what he needed to do to fix it, went to get the part, returned in a timely manner and had things up & going. David was very personable and friendly - really nice guy! I would definitely

Service has been great with Choice Home Warranty. I only use the app to file a claim. Service has been prompt. Luckily no issues or need to call Choice Home customer service for assistance. Happy with the service so far. No complaints. App is super easy to operate, takes only a few minutes to file a claim.

The response time after contacting Choice Warranty was excellent. I received the initial email indicating they had been contacted and then received another one explaining they were reaching out to the company and that I should be contacted shortly. The technician that arrived was courteous and friendly. He fixed the problem immediately and answered the questions I had.

I don't use my home warranty often, but when a burner quit on my electric range, I called. I expected a long wait time, but the people at Choice got me set up with a repairman and three days later it was fixed. Anyone needing a reliable, inexpensive home warranty should give Choice a try. No disappointments.

When I bought my policy I asked if electrical panels and furnaces were standard exclusions. I was told they are covered. That was a lie. When I finally got a tech to come (he failed to show twice) he said you guys would never cover elec panel work. He was right. You denied the claim. I paid $500 for policy. And then the service call fee to be told this was a standard exclusion. Shame on me. You are a total waste of money. And the nonstop calls trying to get me to renew. I told every sales person about my poor service levels and denied claim. They knew nothing. So you don’t even share customer service info to your sales staff. Shameful. Upon further research/reviews of your company, my experience with your company is not unique. Even technicians say you are not reputable. Shame on me for ever buying this policy.

Jose from Flow Master was wonderful.. he was polite and knowledgeable. After having to leave to get the part, he came back and fixed it, cleaned up and left. Very efficient. The first plumber you sent should NEVER be used, (Rays contracting Service) in fact they should be reported to the Better Business Bureau.. They told us the repair could cost as much as $10,000 and take weeks to get the part. It ended up needing a “clip” maybe $5 and a hour of time. Thank you Flow Master.

You sent a sears repair technician to assess and repair the issues with my refrigerator appliance. I never thought that I would have to go through an appeals process to get it fixed. Not thrilled is an understatement about this company. What I am is very disappointed!!

Had a dishwasher need repair. Made a claim. Repairman come out, he told me repairs needed. He called CHW to report and ask for authorization to get parts and repair. They told him "NO" cost was too much and they would call me now. Repairman called Lowe's for cost of new dishwasher. Cost of same model was $840. They (CHW) called and offered $400..I said "NO". REPAIR OR REPLACE...they said that was the best offer...CHW sent check for $400 I had to pay the rest. The tv ads were wrong, they lied! The ads lied on tv. They said small print on contract did not say that. When I signed up, I asked to see contract..they said they would send after I paid..they didn't send contract until I had paid. I prepaid for year. They also said That I could not cancel and get refund for Months I had not used. WORST HOME WARRANTY.

I signed up to a plan with Choice Home Warranty to cover all major appliances, including my air conditioner with an effective start date of coverage on October 13, 2023. On that day, my air conditioner compressor failed, causing electrical interference on other appliances. I was relieved knowing I had recently signed up with Choice Home Warranty, only to find out that my air conditioner wasn’t covered because they claimed it entered the plan with a preexisting issue. The unit worked fine on the morning of October 13, 2023, so I was perplexed with what they told me regarding my claim.

Loved my Rep. He answered all of my questions. He gave me a military vet discount too. He was very courteous & direct! I asked him quite a few questions and I thanked him for answering all of them. He said that they are highest in home warranty ratings. I wasn’t sure if I got your advertised first month free though. Can you still apply it???

Did not expect someone to call me before I had finished reading the information. Salesman Benny was very helpful and patient. Warranty seems to be what I was looking for and was given an discount for the first year. Yes, I believe I would recommend this company to a friend based on my first experience with them.

Very bad customer service with this water heater claim. I submitted a claim about a month ago and its still not fixed. Having so many issues that I cannot explain in an email. Please call me at ** Paul if you want me to explain the issues that I am experiencing with this. I have never missed a payment with you all for almost 12 years or more but when I need your assistance It's hard to receive any help.

Smooth and very helpful. It took about a week to get a technician to contact me after placing the warranty request, but Choice was very upfront about the delay and communication was good. Service tech was flexible with my schedule and arrived on time and completed the repair. Great experience. Thank you!

I was told when I purchased this contract that if a covered system couldn’t be repaired, it would be replaced with a comparable system. Fast forward paying in for a year, oven on my $1600 cook stove stopped working, repairman said it could be fixed for $800, I was sent a buyout offer for $238, what a joke. I called CW and they told me they couldn’t get parts, which is not true. They then offered me $500 for a $1600 stove. I got an email to apply for a Lowe’s gift card that would take a month to receive. Still waiting. Highly disappointed.

Darrion was excellent - very knowledgeable and prepared. He was able to fix my issue promptly and provided great recommendations to avoid future issues. He ensured I understood why my electric system failed and what I need to do to prevent the same thing from happening again. Would definitely hire again.

Choice always considers the customer's needs and helps work out the claims, in general they use good contractors that do good work and good repairs, in case they can not find a good contractor they offer a reimbursement plan that is another option to solve the problem on time and in good terms.

They sent cheap contractors to fix my stove. 3 months later it broke down again. I had to spend another service call fee to submit claim again. They sent another contractor and then denied the claim with reason "not a normal wear/tear down...". I bought a total of 6 policies for my rental homes. I've submitted some but most of them were denied with reasons like "issue was already, ...not normal wear/tear..." I ended up calling my own contractors to fix issues. Choice Home Warranty is currently subject to a consumer fraud lawsuit filed by the Arizona Attorney General in 2019. I DO NOT RECOMMEND. WORST HOME WARRANTY I'VE USED. NOW THEY SHOULD KNOW WHY I DON'T RENEW THE POLICIES WITH THEM.

So far, I have dealt with Stephen and Aaron. We talked on the phone and I didn't have my hearing aids on and they were so patient and kind. Both were thoroughly knowledgeable about my coverage. Aaron did the follow up call and I am glad he did because I couldn't find the confirmation email. I never thought to look in the spam/junk folder.

Angel ** was on the phone before I completed the online application. I had been looking to renew or replace my existing plan but had procrastinated. We have had Choice and had good experience with them. Price was fair. Angel pushed just enough to move it along without being "pushy". He did not offer multiyear plans but when I asked, he was happy to work with me. I began using home warranty plans in 2005 +/-.

Greg ** was extremely helpful and courteous. Great customer service. I am extremely pleased with the options he offered in order to cover my two houses. I am looking forward to having continuous coverages for my homes. Greg was very cheerful and upbeat and was helpful in helping me choose the right plans for me.

Much better than the other plumbers you have sent. He came on time. Text me when he was on his way and also when he got to my house. Very polite, checked the problem and said he can fix it. Went to his car and got the approval, came back in my home, All fixed. Keep this one. 5 stars.

I signed up with up with your company, I was not called and told that my claim was not honored in the first place and Sears came out without calling and setting up an appointment, now I am told that I can not get my $ 85.00 returned. If they had cancelled the repair, then why did sears come out..?, The first manager that I spoke with was professional, however the other one I spoke with when I called back was rude and telling how I was going to act. Not professional at all.

I had 2 home covered by CHW for years and recommended to my family members. Water heater leak claim were declined by CHW. CHW declaimed 3 claims, Garage Door, bathroom's leak that messed up Ceiling.... Feel like CHW does not cover any supplies and why do we need coverage and do not get them from CHW.

The operator on the phone was not very informative. I feel he was only trying to make a sale. He gave me a very expensive price when I informed him I would call back at a later date when he lowered it. I feel I didn't get the best service and was rushed to make a payment. I'm disappointed and really needed to time to process my decision, but because he informed me that I will not get a better deal I made a payment.

I have been with Choice Home Warranty for several years now and until recently, didn't need to have any services but when I did, I was extremely happy that I had Choice Home Warranty in my corner. They provided me with the right services for the recent appliance repairs. I would recommend them to others as needed. I am still a satisfied customer!

Was constantly being harassed with phone calls that were unwarranted, finally Said yes and set up a date to have it start. Even after setting up was still hit with calls and texts messages at least 4 times a day. Finally had enough told the rep I no longer was interested if the company was going to be this unprofessional, canceled my account and still got drafted this morning. Needless to say, will be reporting to the BBB. This company has been nothing but an issue and I don't want to even think about how they will be if I actually had a claim. Hope this is helpful to someone.

Very helpful and was very easy to sign up. Also love the flexibility of monthly payments or annual. I am thrilled that they offer extra coverage on pools, spa, roof leaks, and a few other things on top of the already great premium plan. If I ever have to use the services, I will write a review of the experience as well. I look forward to being of sound mind that I have coverage.

I put up a review last week saying my claim went thru. Just got an email denying my claim. Another "due to not Normal wear and tear". My water pan was full under my furnace and the lines needed to be blown out. That is about as normal as you can get. Don't get Choice Warranty, it's a scam.

To whom it may concern. I've given it three stars because I'm not sure yet what will be done about my refrigerator. Once I get a definite reply on the situation in hand regarding my refrigerator repair or replacement then my review will possibly go up. I'll just have to wait and see! Regards. Thomas **

The service technician was exceptional (George from Sears). But his service ticket had our old home phone #, so he almost did not come to the appointment. He stated that I should call Choice and update it. Which I tried, but the phone system (automated) does not have a good option to talk with a real person and when you try to contact an operator, it boots you out!! Because of this, will not recommend Choice to any friends and probably will not renew my contract!!!! George was 5 stars!!!

Noah was very pleasant. He was very helpful and listened to all of my questions and concerns. Explained everything so that I could understand. He was very patient with me. At 75 sometimes I am a little slower understanding but he made sure that I understood. Very pleasant young man to do business with.

The tech sent me a text message saying he would come by my house in about 1/2 hr. He lubed the valve but said he is going to put in for a replacement. Because he tested the valve more DE had to be added. He used my DE and added it to the pool decking filter basket. I would also like to add he is a very pleasant and knowledgeable technician.

I had an issue with my heating unit and filed a claim with Choice Home Warranty! Within 2 days I received a call from Thomas Hardy (HVAC Service) in Rock Hill, S.C. Mr. Hardy arrived at his appointment on time and repaired my heating unit within minutes! He explained that I had a bad igniter (fixed for less than $100). Unlike another local HVAC company that said my entire furnace needed to be replaced and would cost about $6,000! Thank you, Choice and Hardy HVAC Repair for a great experience!!! Y’all are greatly appreciated!

I’m still waiting for my dishwasher to be fixed, when the technician came my dishwasher was running. Now is not even doing any noise. He said he was going to order some parts almost 2 weeks ago and I haven’t heard anything from them. I will like to know what’s going on, and when I’m going to have a dishwasher.

Brandon was very helpful in presenting the opportunities available from Choice. He made it easy to understand the differences in the programs, and he saved me money with the plan that I purchased. I am impressed! Choice seems better than the program that I have paid for for 30 years.

First-time caller. This was a Fast sale. Did not listen to me stated that I would pay the monthly fee instead of the $700 per year. Asked me again. I told him no. Cut me off. You could tell he was in a hurry waiting on the next call. Volume sales should not have diminished my call - chose Choice Warranty because of the reviews. Did not appreciate this rep's attitude.

Very happy with CHW. Notified of service company quickly and they contacted us within 4 hours. The tech who came to our home was on time and very competent. He diagnosed the problem and ordered the parts necessary for our service and scheduled our next service for nearly 2 weeks away. He said if the parts arrived soon we could contact Sears Home Service to schedule an earlier appointment. After many attempts to contact them via phone and text we are unable to do so. We are without our washer until then. Better communication is needed between customers and service people

The gentleman from M&M Renovations who came out was terrific. He diagnosed the problem and got approval for the fix quickly. He took the time to show me all of the features & functions of my new garage door opener. He exceeded my expectations and I’m thankful CHW found him for me. I’m glad I purchased a CHW. This was my first claim & it went very smoothly.

Emailed my work order at 9 pm October 18 and had a tech at my door at 8:30 the next morning! He was friendly, professional, efficient and my AC was fixed by 10:30! Couldn't be more pleased with the choice and their contractors. This is my 2nd work order with them and the results were excellent both times!

To whom it may concern, I just had a recent problem with my refrigerator. And mind you I have been with your company since 2019 and the service guy came out. And we told him we had a leak and that the unit had just stop working. He told us the water had leaked to the motherboard and they didn’t make that part anymore. I called Choice Home back and they said they wouldn’t cover that because the line was stopped us and it was our fault.

I recently contacted Choice Home Warranty to get a quote on their services. The representative was very pleasant and very knowledgeable on the service they provide. The price was very competitive to other companies and no pressure to join with their company. Looking forward to my new relationship with Choice Home Warranty.

Excellent customer service, new service has more coverage and larger limit. I have peace of mind for six years for any appliance service. This renewal has more coverage than previous coverage. Only thing is service call fee increase from $45 to $75. Hope I won't be disappointed with my renewal decision.

Terrible customer service, I had a supply line duct fall. I had a choice home warranty and they denied the claim. Said ductwork should last forever. Why have a warranty when they will not meet their obligation. Cancelled contract.

Technician came and evaluated my job and was handled. He called before he came. Very pleased with his work. I took this plan since my sister has it. I would recommend this plan to everyone. Cost was great

I got a phone call immediately as I was shopping for home warranties, I was on the last page where I was going to check out when I received a call with more information about things and clarity on what I was applying for. He was very helpful in identifying things that I missed, and giving me offers for an extended warranty.

Called for AC stopped working. The claim was processed same day and a technician arrived the day after and temporarily repaired the AC. The technician placed a request to CHOICE for a faulty switch causing the breakdown, therefore the ticket is still open, waiting the approval from CHOICE. The switch, photo attached, is not expensive and the techno warned me that CHOICE may not approve the replacement since the the AC has been reworked to bypass the switch. However, The Switch Must Be Replaced to keep the Manufacturer Warranty in place.

I was very satisfied with the promptness of repair after I submitted a claim. The technician contacted me within in the promised time frame and arrived on the date quoted. He fixed the issue and advised me what to do about a small amount of water that leaked from the bathroom into the closet carpet.

CHW does not allow for emergency repairs without diagnosis first from technician. When my heating unit wasn’t functioning right. I needed technician right away so couldn’t go through their usual claim process although I did call and file a claim. As I had work done before reimbursement option I was not able to get reimbursed. They should make an exception for emergency repairs and to reimburse a fair amount.

The champion Appliance Repair Technician was very professional and courteous during and before his visit he called in advance and once he arrived he introduced himself. After his diagnostic of my washer he explained what he thought was the problem and his process with Choice Home Warranty and they should be contacting me. Great overall service provided.

Choice Warranty took care of our claim quickly and within 2 days the disposal was installed. Great service! This is the second claim we filed with Choice and they continue to deliver prompt service. The office personnel are very efficient! Thanks for getting our orders filled with competent companies and efficient service providers.

My technician was very professional. He analyzed the problem and fixed it promptly. He arrived at the time promised, and very courteous. In addition, he was neat and clean. He also made a safety tip recommendation. Very pleased. I appreciate your services and have a great day. Would recommend Choice Warranty to friends and family.

We were cooking for a party when our kitchen sink clogged. We tried plunging and Drano without luck then we called Choice. They were able to get a plumber out in about an hour. He was able to find the clog and clean the sink out saving the party. We surprised and pleased with the speed Choice was able to respond to our call.

Your company is horrible the people who come out are very nice, but Choice doesn’t want to cover anything. I had the same problem with my air conditioner, Choice Warranty would not pay for the part needed to repair my air conditioner so I had to pay $350 to fix. We are told to pay annually which I do and pay $75 when someone comes out which I do then your ** company does nothing from there. Very frustrated with your company and any of your reps selling the policies. They just sell and do not give a ** about selling a bad policy. Your company is worthless.

Greg was pleasant to talk to, answered all my questions and provided me with immediate solutions. I don't like being harassed or being subject to the "hard sell". I declined to work with two other companies because of that. Greg simply asked me what I needed and provided my options, making sure I didn't miss anything along the way. It was a very pleasant experience and you now have a customer for the next 5 years and 6 months.

Not a Happy camper, I had to go through your choices for installation, Overpriced, took extra long, did not talk to someone that was actually involved in the situation and it still cost me over $600, did not save anything, lost extra time waiting to be taken care of. I would have liked to use my own service people and just had it delivered, did not go well.

Rates are increasing for the lack of service and trying to get service as soon as possible. The contractors are not reliable, try to work within your schedule to get service. The overall rate of service I can say is satisfactory.

The first representative I spoke with was very rude, would not listen and provide information about the warranty, unless I provided a credit card. Thankfully I received a second call from Joseph. Was very professional and displayed great customer service, and patience with my husband and I. Answered all questions regarding the policy.

I asked for a plumber to repair/ detect a leak. I knew there was a leak because a sheetrock ceiling was wet. The Plumber said he couldn't cut into sheetrock that I need to have a handyman do that then call Chase Plumbing back. I don't feel it's fair I have to pay Chase Plumbing two service calls.

I recommend this plumbing company to solve all my plumbing issues. Even though he had a very busy schedule, he made time to fix my issue in a very timely fashion. He made sure that the issue was fixed correctly and would not need to be done again in the near future.

Spring broke and they fix it without any question it was done just like that.. He was a nice guy that came out. They were quick to make the appointment and get someone the out the next day.. Thank you thank you thank you. Great work. Happy customer. Great job. Thank you again. Thank you thank you thank you.

I was pleased with the ease of submitting a claim online. I submitted my claim to fix my heating system on a Sunday. I was assigned a service provider on Monday and the appointment was scheduled for Tuesday. The service provider showed up within the scheduled time and was able to diagnose and fix the problem in less than 30 minutes.

On Thursday October 12th 2023 a plumbing leak was discovered and I filed a claim on-line for a plumber at 7:00 pm. The next day around 12 noon October 13th the work order had been assigned to Hazel Plumbing. The appointment was set for Saturday October 14th between 3pm-8pm. At about 7 pm on the 14th call was placed to Hazel Plumbing to verify the time of arrival. The response was that he was on a job on Virginia and it wouldn't be possible to come until Monday the 16th.

Very prompt. He called me that morning. Told me what time he was gonna be there and showed up right on time, professional and courteous. Extremely experienced. He looked over my system, had me run the well pump and diagnose the problem, wrote up a plea and send it out right there. He was a pleasure to work with. I would definitely recommend this company to my friends and family.

Was not same day or next day service, but when he arrived everything went fine. He was very thorough, checked everything and replaced the spring, and made sure everything worked before he left. He was polite and explained options in depth.

Dropped AHS because they took too long to find competent contractors...Just switched to Choice....My suggestion is please do not send huge jobs to the same contractors as they will not be able to service in a decent amount of time. I understand that my washer according to the repairman (who you assigned) believed the washer should have been replaced instead of repaired. This was disappointing to me that you didn't trust the recommendation of the repairman you chose. I will see what the next time brings but if not happy I will drop Choice, leave an appropriate review and move on.

I am disappointed that when Choice elects to replace rather than repair; the replacement value that is offered is far less than the actual replacement value. This seems to be a common complaint among many customers. It appears that many people have been initially misled thinking that the item would be replaced if not repairable.

This visit was one of the best. I had lost faith in Choice, but this time was outstanding. The technicians were pleasant and knowledgeable. They came in and fixed the problem in no time. They also told me I had 30 days for the visit if something went wrong with the work they did.

Our washer is broken. This is our first time using this service. The repairman Dave was on time and explained what's wrong. Unfortunately it might not be fixable and may need replaced. I'm waiting to hear back on what's going to happen. We have had another company in the past but the process was long and we had to make a ton of phone calls and things still weren't fixed.

My heater was inspected by tune-up technician and was found to be unsafe to turn on due to being cracked which could be a fire hazard. Choice Warranty said not covered?? It is broken? Anyway I will pay to get it replaced. I do not want put my wife and I who are very senior and disabled. I am considering canceling my contract with choice warranty.

Choice Home Warranty (CHW) is not for urgent or emergency repairs. Wait times are very long, usually 2 weeks or more for a technician to check aka “diagnose” the problem and then another 2-4 weeks for the actual repair. About replacing appliance/unit VS repairing, CHW almost always repairs even when the appliance/unit is not repairable. For example I have a refrigerator that was repaired 4 times in the past year with labor cost of more than $1000 plus more for parts. The technicians said it is not repairable and warranty company should replace it. I spoke to CHW about replacement multiple times and got denied. Then I called multiple times to at least give me the money that it costs for labor as that will help me in buying a new refrigerator. Again denied. The refrigerator stops working after a few months, I submit a claim, they send out technician for repair. Stuck in Groundhog Day.

Repairman was extremely easy to work with and completed job promptly. The overall experience very easy and fast. I am completely satisfied with the whole experience. I would highly recommend Choice Home Warranty and its services to anyone looking for home warranty coverage. So far, their services have been well worth the cost of a policy.

I have a warranty I pay for. I paid for a service. I'm receiving a partial check to cover my covered appliance. You tried to make me use a company of your choice for a product that I could not afford with the money you want to give me for said appliance. That's a rip off to pay for a warranty for your decision to be let me give you a gift card to use at a store. You all need to stop.

John was very knowledgeable and very prompt and very professional. He will be back on the 31st to install the parts of the ride today. John explained everything he was doing and the reason he was doing it. He was respectful of my home. He asked questions before he did anything to make sure it would be OK with me in. I would highly recommend John as a technician.

My call was answered in a timely manner and spoke with a representative. I also received email after I spoke with a representative. This is my first experience with Choice Warranty. You were highly recommended by friends. I have also seen your ad on tv. You were also recommended by a realtor. I look forward to doing business with you.

Been 2 weeks and still no repair, I called and the email to contractors was never sent out. Going to cost me 575.00 for a water heater that I could have got installed last week for 700.00, warranty has not worked for me this one. Just hope I have hot water by Friday. I will share this horrible experience.