Choice Home Warranty Reviews

Had a scheduled call with my service rep after my claim was entered and she did a fantastic job listening to my issues and helping me solve my problem. She took the time to answer several questions, made sure my service request was entered properly and scheduled my service call while I was on the phone.

I, just enrolled with Choice Home Warranty; with Mr. Johnny **, the enrollment process was a positive experience because of his confidence and knowledge of the benefits of the warranty plans. He displayed the paramount requirements of a marketing agent/customer service representative; which are courtesy; patience, listening, and responding to the current questions asked by me the potential customer. At this point predicated on the actions of Mr. ** I would refer potential customers directly to Johnny!

This is an absolutely terrible home warranty company. I purchased a house in May and was given Choice Home Warranty as our home warranty company at closing. A few months later, I had multiple black water leaks in my basement floor ceiling. The plumber that Choice Home Warranty sent out clearly did not want to do the work and he suggested "I place a pan underneath the leak". He did put in the warranty claim, and they denied it as this was not "normal wear and tear". I do NOT understand how this is not covered. It is unacceptable for a home warranty company to deny black water leaks in a basement ceiling.

The technician was knowledgeable. While the heat only worked for 1 day, he was knowledgeable and kind. Did give some helpful hunts even though the system stopped working again. He did show our son what to do, but we will need more help with the system. Hope he can come back to help get our heat on again.

The repair service communicated well prior to the appointment and the Tech was on time. It was Friday late in the afternoon but he was attentive and tackled the problem with energy and genuine interest. It is an old washer/dryer combo and he let me know right away that he needed to check that parts are still available. He explained that someone from his office will call when they have this information and would expedite a second appointment should it be necessary. I would definitely recommend the repair service and this tech in particular for great work, so far.

I had a difficult time getting the claims that I filed, to be accepted from the start. I do not feel that I sometimes receive the respect that I deserve. I am aware that I am paying too much for a home warranty service monthly, along with a service fee.

Over the last 12 months, 2 claims were filed. Each time, more than 5 days past, before a technician was scheduled. After receiving the notification, the actual appointment was another 5 days later. On the 2nd claim, the 1st technician was scheduled from 3pm to 8pm. The technician never contacted me to confirm the appointment, neither did they show up for the appointment. About 3 days later a 2nd technician was scheduled, for the very next day, at 7am-11. I admit, I live away from a major town, and a technician would need to drive, about 50 minutes to evaluate any problem. The 2 technicians who did take the time to assist with the claims, they were top notch, in my opinion.

Found our heating system was not working when we woke up to a very cold house. We spent the whole w/o without heat. Called CW again on Monday. We were told that you are not a emergency rescue company, but would try to get someone out within 24-48 hours. We finally got a company assigned to us for Tues. We called the assigned company and they said they would try to get to us that day.

Most of the work has been satisfactory. There has been a couple of Techs that didn’t do what they were supposed to do but the Choice eventually made it right by sending someone else or making the original tech come back and do a proper repair. I would definitely recommend Choice Home Warranty to anyone to protect their house.

My Dishwasher repair was done very well. I had to reschedule. He got me in in 2 days. It was only 2 days before Thanksgiving. I planned to host the holiday meal. What a relief! Technician was on time, professional & polite. I wish all Technicians were similar to him.

My microwave stopped working the weekend before Thanksgiving and I had visitors coming from Spain. There was not a repairman available in our area. So, after several days of trying to find a repairman, I was transferred to a case manager who authorized me to purchase a new microwave. The case manager told me they will be sending me a check for a portion of the invoice. I have had a few claims with no problems. I highly recommend Choice Home Warranty. Actually, I have recommended them to many friends.

My experience working with Choice Home Warranty was as follows. Representatives, Preston ** & Hayden ** of "CoolLogic Air Solutions LLC", did an outstanding job in helping and advising me regarding my home heating and cooling system. I would highly recommend them to my friends and neighbors. Thank You.

We received a fast response to our filing of our claim. They let us know the process and we can check everything online. We feel confident that our heater will be fixed quickly. We have submitted our claim on a holiday so we were surprised to hear back. We chose Choice Home Warranty as they are used by our friends.

The repairman, Sam, called to let us know approximately when he would be arriving and then showed up on time. He knew what he was doing with regards to fixing the issue with the oven door and explained what cause the oven door to bind up to my husband and was very professional.

The tech was very professional. But my claim was denied. I don’t feel that customer service listens to the customer. I explained everything very clearly and you can tell Customers Service is reading from a script. I think it would serve Choice well if people in Customer Service had some field experience. I’m a 30 year electrician, so kind of easy to tell when you’re talking to someone with no knowledge. Needless to say I’m disappointed with my experience.

Washer was not working right, submitted a new claim, tech came out, reported back what was needed to fix it. Next day told they would pay us for a new washer instead of repairing it. The process was simple and fast and easy to deal with from the beginning to the end

Had an issue with water heater and called for service. Received an e-mail advising service would be provided. Next day, received e-mail advising appointment was scheduled. Called supplier and an appointment made for the next day. Technicians were prompt, efficient, courteous, and professional. Would recommend The Clog Doctor and Choice Warranty for any covered repair.

The person that came told me the wrong thing as to what the problem was. Said he could fix it, but was done for the day and refused. Another worker came and told me what the problem was and fixed it in just a few minutes. The first worker seemed annoyed and was not professional in how he talked. He seemed annoyed.

Start out with a garbage disposal not working, when the technician came out, he said it was an electrical issue. Submitted another request for service and waited two weeks before I got a response from the second technician that was assigned to the job. Can't understand why I had to pay twice for the same problem.

The serviceman was wonderful. He kept me apprised of his arrival time, was punctual and polite. He did a great job of explaining what he was checking and what his report would say. My score of 4 stars is because I haven’t heard from Choice yet about how you will proceed since the machine cannot be repaired. Perhaps the holiday is slowing response time?

Tech Donald arrived on time, he put on his shoe covers to walk on my carpet, he introduced himself upon arrival, very courteous & Professional! Resolved the issue with my ceiling fan, explained what the problem was, cleaned up his work area, and I was Very Satisfied with the service Donald gave!

Milan and his son with MSJ Appliance diagnosed the issue quickly with my washing machine. Explained ordering the part and rescheduling for installation. Already have second appointment scheduled to install the part. Milan had previously been to our home for an issue with my microwave. I was very happy to see he would be the one coming out for my washing machine. On time, very informative. Truly first class service.

They were an awesome, friendly, professional company. The technician was knowledgeable and took his time and explained to me what it was and he fixed it and he was done. Thank you for your honesty. We are a military family and highly recommend this company to all our friends and family.

This morning with Petri and you will get me a little later. Great response time. Very good and eating lunch with my heart and mind and a very caring and loving friend. Having cooler Ness to do this. Yay! Always on my loan to help a student and I am not going to make an appointment.

I called my Choice Home Warranty company and requested service, they sent out Musa **. With Ace's Garage Door Repair & Installation. He replaced a gear in the garage door motor in 30 min. I paid the $75.00 copay and all is good again. Boy what a great repair man that Musa ** was along with an outstanding employee. A keeper. (A keeper).

This company is a scam. Please do not purchase this service. I purchased the home warranty service for 2 years and paid in advance. I filed 3 claims and none of them were successfully resolved. The first two they did not have a service guy in my area thus I had to fix them myself. The third claim was for my refrigerator and they deemed the problem to be my fault and basically said good luck and left. Keep your money in your pocket and just call a local repair man and pay for repairs out of your own pocket because this company needs to go out of business. The way to do that is quit purchasing from them. Please take heed to this review as a consumer.

Our service tech was great, explained the issue and steps required for repair. Reinforced my decision to switch providers. Follow up texts providing me the current status was very helpful. Not something that I was used to. Can hardly wait for something else to fail to confirm my findings. Overall rating 5 star.

Technician Ata is always communicating with us & we do the same. He was sharing the different stages/procedures of fixing the HVAC device, such as what's wrong with the mechanics (the control panel needed to be replaced & etc). I would call back & requested him to give us a call if he was coming to the house. So that someone could open the door for him. Communication both sides is good & less frustration occurred. I would be glad to continue using Choice Home Warranty.

Had a clogged drain in main sewer line that cause a back up. First time in 60 years we've ever had a clogged sewer line. Filled out a service request at 8pm on a Monday and Plumbers was able to pick up the ticket request due to a cancelled appointment and was there at noon the next day. Figured out the problem, snaked it out and done in 45-50 minutes. We were a happy customer.

Bruce was sales person whom I dealt with signing up for new policy. I left another company I had for 25 years after high renewal pricing. Bruce was very accommodating and got me great start up plan for 3 years. I felt comfortable with him and I hope the technicians and rest of their customer service is as real as he was. Thanks Bruce.

My air conditioner/heater unit would not shut off. Choice Home Warranty sent Just Right heat and air conditioning out and they fixed it right away. The repair tech was very nice and polite and did a good job. It is getting cold out now and to be without heat for the next day or so would not have been pleasant.

Manny came back and replaced the broken garbage disposal with a new one. All good, very efficient and professional! Manny has always been available to communicate and update me as the case moved forward. I fully recommend this home warranty. I do wish it covers smoke and C02 alarms but it does not. I feel comfortable with this coverage and have recommended it to my friends and family

This company is not reliable. Very misleading. We had put in a claim, which has taken 3 months for replacement. HORRIBLE SERVICE. We also didn't get full payment for the product that was insured. I HIGHLY DO NOT RECOMMEND.

This vendor has been loyal to me beyond the call of duty. Unfortunately, he has been severely mistreated by the Choice support staff. As the ONLY technician that CHW has offered me over a 3 WEEK waiting period (I need a water heater AND have had NO HOT WATER). He has been willing to drive 4 hours roundtrip to take and complete this claim. Even after some support staff person CANCELED him from the only option I have, he is still WILLING AND ABLE to move forward on this claim on a reimbursement status. He deserves better.

Technician came out within the timeframe given to me. In my view, he was very thorough in checking and double-checking my dishwasher. He submitted his diagnosis and informed me that I would be notified within 24 hours of what action would be taken. True to his word, I received three options to have my issue resolved. I chose the best one for me, and I am on the way to having my issue resolved.

You initially scheduled 2 different appts. and when I called them, they Don't service my area. Finally, someone did come and you accepted their input and stated that you would replace the garbage disposal. You sent me an email stating an appt for someone to come and replace the unit. Again I called and they stated they Don't Service my area.

I bought home warranty for four homes but none of the claims were repaired due to technician not available or called to cancel due to distance or exclusion. They lied through the whole sales process and made me believe they will provide 24/7 service - Their office closes at 6 so I couldn’t escalate. I had to live without hot water and heat for two weeks because Choice sent people who couldn’t solve the problem, decided to charge more and who told me on the day of the service that they cannot come because my house is too far. They are such a big liar which uses fly by night service providers - don’t use them!

He showed me how to dishwasher worked. I have had it only 3 yrs. I am 77 yrs. And I have gadgets smarter than I am in my house. My dishwasher was a lock, I didn’t even know it had a lock or how to put it on lock. But he showed me how to take it off lock.

I've had these policies in the past and they were a nightmare. Someone obviously took notice and created a better system. It was fast, the workers completed the task quickly, and we are very satisfied. Using the online tool makes it a much more user friendly experience. You can be on the phone with someone else and still put in a claim before you forget.

We were very impressed with our service person because he notified us of his arrival. He checked and explained everything in details what the problem and the procedure was for getting the job done. His personality, friendliness was right on point. We love him and will be glad to have him help us with any more problems if any should arise. Thank you so much for the referral.

Jerry was incredibly helpful and answered all my questions. Got me signed up and sent all the information right away. Excited to see how this works for our family. With increasing prices of appliances, it is nice to have some peace of mind and have some insurance on them. Never know when these things will happen, so I'm glad Jerry called and got me set up.

The technician was on time. Knew his field and was very pleasant to work with. He made sure to contact the Manufacturer to get permission to open the Microwave. After doing so he opened and was really careful with the inside. He then called back and advised what was wrong. They advised it was irreparable.

They covered the cost for me to get a new stove top after discovering my stove top could not be repaired. At first they were only going to cover $381. But after me explaining it would cost more than that. They issued me the amount it would take to get a new stove top. Great customer service!!!!

The repair was done quicker than expected and the technician was very knowledgeable and professional. I am happy with the repair and the warranty process will definitely tell everyone how exceptional your warranty is. This is not my first claim and all have been handled in same manner. Thank you job well done!

Lori and Robin were so helpful and went above and beyond helping me with my claim. Although there is no "emergency" service, they moved quickly to get me the authorization I needed to get work done at my home to remediate flooding damage. They were both kind and professional, great communication too.

So far I’m with Choice Home Warranty about 10 years. All thing is fine, except one, the amount of replacing appliance. Example, I bought top of the market washing machine and paid $850 + extended 5 years warranty, taxes and delivery. You offered me $250 after long discussions you gave me some like $300? I not remember exactly. Now my refrigerator has to be replaced, I paid for over $3000, 12 years ago, it was top market LG refrigerator on sale, + other fee like warranty, tax, delivery. You offered me and sent a check for less than $1000! I know like you can’t cover 100%, but you should cover less least 50% retail price, or little more than 50%. Comparing now for pretty same refrigeration I need to pay over $3000.

My garage door would not open, I called Choice and was able to reach the office on the first time. I. Received an email quickly. In the meantime I had an appointment and left with the garage door still jammed. Later the evening I tried to open the door and it worked. I immediately called Choice and was able to cancel the order. Very easy to work with them.

I appreciate the response for my dishwasher replacement. I now realize the the representative did increase the value. I was hoping for a little more $$ considering the install and hauling is on my expense ($230) and the actual dishwasher that I will be getting is a Ge or Whirlpool on sale now for 447, and so my total expense is close to $ 400 minus the $347 you will be providing. I always get the extra warranty. Especially for home appliance because they could fail and then you have more problems.

The Wire Wizards Electrical was wonderful!! They went out of their way to get the job done for us as we are going out of town for a few days and wanted it done before we left. They came, diagnosed the problem, went and got parts, then came back and fixed the issue. Very professional and pleasant!!

We have been completely satisfied with every claim we’ve submitted through Choice. Their service has consistently exceeded our expectations. They are quick to respond to our requests and efficiently dispatch a technician to address the issue. The entire process has been seamless, and the support team is always courteous and professional. It’s clear that they prioritize customer satisfaction, and we’ve felt well taken care of each time we’ve needed their assistance. We highly recommend Choice to anyone seeking a reliable and hassle-free service. Their dedication and efficiency truly set them apart!

This submission was responded to immediately. Unlike my previous submission that while acknowledged, no technician responded. I received an update but that was of no use because I expected to be scheduled for a visit that never happened. I went outside my warranty to have my HVAC system repaired. I thought it would be easier going through Choice but that was not the case.

We recently bought a house and had some plumbing issues that arose. The team was quick to assign us a vendor and the vendor was quick to respond! When the vendor arrived they genuinely listened to our concerns and were quick to resolve the issues. We are so grateful for all of the help, professionalism and courtesy of everyone!

The technician that came to my home today was excellent. What I appreciated most was him calling me several times to update me on his arrival time. He explained everything and great detail. He was extremely personable. If I have a need for this service again, I hope that he would be the one to answer the call. I wish all of your technician would do that. I would recommend him to anyone.

The technician from Whirlpool was sent to repair the light in my refrigerator. However, the part which is a led light panel had to be ordered. The technician will return upon receipt of the part and hopefully the repair will be done. The technician treated me in a courteous and professional manner.

Thanks very much for timely updates and responses on this fix. When I did not get the response from my provider then Choice Home Warranty helped me to escalate that and after that I got prompt service. Customer reps from Choice are super helpful and the wait time on phone is also very less. Thank you Choice.

It was easy to place a claim with the Choice company online system. We had a issue with the dryer. Technician came on time as per the schedule. He has updated us 30 minute earlier his scheduled time. Technician was good and knowledgeable to fix the issue on his first visit itself.

Choice sent an extremely competent technician to repair a leak on my pool filter. He noticed the body of the filter had a crack in it and submitted a claim stating the leak is due to normal wear and tear. Choice told me he said the crack was due to over tightening which was a blatant lie and when I challenged them on the lie they then changed the story that their claims adjuster decided that based on a photo. After making it very clear that I am not satisfied with that answer the lady I was talking to decided to placate me by offering me $200 towards a $453 claim. I accepted this only because I needed my filter repaired. This is a game all these home warranty companies like to play and I don’t appreciate it and will absolutely never refer anyone else to Choice again.

She was very helpful, kind and understanding of my issue. She was very supportive and professional and fully understand what my issue was about and knowledgeable in resolving the issue. I would recommend to be the role model for Choice Home Warranty company in all departments and consider promoting her soon.

Stay away. They will find any excuse to not pay for repairs. HVAC system has been down for 3 months. Finally had to pay my contractor for replacement as the home was in need of heat with the approaching Winter. First, they said they couldn't locate a Service provider. Then offered that I could use my own contractor who condemned the unit. They wanted then a special pressure test at a cost of $384 which was photo'd and videoed for their observation. Then they wanted a quote and then to be broken down further (3 times breaking it be more line items each time). They still claimed to not have enough of a breakdown.

I want to personally thank your company for hiring the amazing customer service representatives that I had the pleasure of speaking with this past week. I was very pleased with their professionalism and service. They were knowledgeable and kind and I will be recommending Choice to friends and family based off of my recent experience.

Hello: I was extremely satisfied with my appliance repair. Your company got me an appointment immediately and the GE Repairman Dan that came to my house was outstanding! He was so knowledgeable, professional and prompt. I will be telling all my friends about this home warranty. I was very impressed with all aspects of my repair!! Thank You!!!

I am so very appreciative to the Customer Service Representatives for their caring disposition and accurate information. They listen and respond with professional and promptness. This is my second claim and trust all aspects of the process will be a rewarding as the first. I will most definitely be renewing my coverage with Choice Warranty next month!!

Totally disappointed and dissatisfied. As a Licensed Realtor, refuse to include in the list of Warranty Companies. Will never refer anyone to this company again. I have paid upfront for this warranty in 3 year blocks, twice. Have used twice and each time, had to pay over 1/2 to have a covered item replaced. Also, contractors are few who are associated with this company which means no timely service or no service at all. Also required upfront payment of service call fee and you may not receive service. Who governs this type of business to prevent consumers from getting ripped off?

USA Plumbing and Sewer was chosen by your company to come out and unclog my drain. He only had a 40 ft. Snake, I thought he should return with a 100 ft. Snake to reach the clog! I wasted 100.00 dollars. Very disappointed. I am a senior citizen on a fixed income, I pay monthly for my service.

I was very pleased with how quickly the electrician responded to my need for service. D&M electric was very professional and I was pleased with the response time. Very nice company and how well they communicated their ETA with me. This was a very pleasant experience and only the second time I have used my Choice Home Warranty plan. I am very happy how easy the online experience was to enter a service request.

The fan motor on the compressor went out. I took the option of using my own local HVAC company to repair it. It was repaired in two days and I was approved by Choice for reimbursement. Choice said they will be mailing a check for the reimbursement in 30 days. When I get the check from Choice all will be good.

Edward ** came to our home and quickly diagnosed and repaired the heater. He was friendly, answered questions and was very knowledgeable. Thank you for sending such a personable repairman. However was not pleased to have to give my information for repair to a machine instead of a person. Hope that is rectified in the future.

I called in a claim on my water heater leaking. It took 2 days for someone to look at it and say it needed to be replaced. I had to pay an additional $300 after the initial $75. It is my understanding that CHW paid for replacement of problem items. That should be stated at initial contract.

Good experience, the water heater is replaced. Bad experience having to wait a week. Also, the warranty didn't cover the entire process as we still had to pay $1,500 to complete the job. I will say that it's an understandable tradeoff so overall am happy things went smoothly, just wish it would've been faster.

While I’m still waiting to hear if the repair is going to be approved, the service tech that was assigned to my claim was great. MO’s Appliance Services. He came within the time slot allotted and was quick to diagnose the issue and communicated on what should happen next. Very happy with the service tech.

Extremely easy to submit a claim online. The contractors contacted me the night before they were going to arrive and also called me about 30 minutes before their arrival. They completed the repair very quickly and efficiently. Overall I’m very satisfied with the process. Great service, I highly recommend Choice Warranty.

Quick response, agent was willing to work with me and come to a deal. This company has helped and would recommend. They have an easy way to make claims and system is very easy to read. This company has saved me time and money. Would recommend everything.

Dear Choice Home Warranty Team, I wanted to take a moment to share my recent experience with your technician, Eric **, from All Drains 70 Plumbing LLC. I rated him a 10 because he demonstrated exceptional professionalism and expertise. Eric arrived promptly, thoroughly assessed the issue with my garbage disposal, and clearly explained the problem and the steps he would take to resolve it. He worked efficiently, ensuring the repair was done right the first time, and he left the area clean and tidy once the job was complete.

Very fast to respond and to send someone out. Issue was resolved in the first visit. Very professional and knowledgeable about the issue that I had going on. Went over beyond to ensure issue was taking care of. They also were target with the ETA that sent early that morning

My most recent experience with home service is consistent with what I've experienced in the past with CHW, and that is that the service personnel sent to mitigate whatever issues I may be confronted with have always been professional, courteous and extremely knowledgeable about the products they service. I feel privileged to have chosen CHW for my household insurance. Kudos to the organization.

I had my 3/4hp garbage disposal replaced. I thought Choice Home Warranty would approve to replace it with another 3/4hp disposal, but they would only approve a 1/3 hp disposal. The plumber Shane that did the work, was very professional and explain very that I needed to know about disposal and warranty on it. He did an excellent job.

The call to Choice Warranty went well. Provided my information and was told a repair service would contact me to set up an appointment. I was never given a choice of the day and time for my service, I was expected to have someone in my home during the time I was to be visited. We finally agreed that I would get a phone call when they were 15 minutes from my home and I would leave and go home. I had explained exactly what the dryer did and was expecting the service associate would have the part to repair with him.

Today I spoke with a representative for the home warranty. Like their partner company, Endurance, he was very professional and informative without being pushy and annoying as other can be. The plans were very affordable and comprehensive. The plan I chose is very affordable, and quite frankly for a dollar or two a day, you may be saving yourself thousands.

You'll be making the biggest mistake ever if you go with this company. Just google them and You'll see complaints everywhere you look. I wish I had googled them first. They take your money and don't deliver.

My husband and I have carried a Home warranty now for the last 7-8 years and I will not go without one. When appliances or heating or air go out, and they will, you know who to call. When you call they send someone out and you have a small service call fee and they fix it or replace it! That simple. I have had my Dishwasher Replaced, Microwave Replaced, garbage disposal serviced and stove replaced. This would have cost us thousands of dollars. If you do not have a Home Warranty and you own your home save your self some some time, money and headaches and call them today!

CHW contracts with Technicians that are mostly 2nd rate.... and you cannot obtain one of your choice! Moreover, just try to follow-up with one of their C/S people - they're all overseas somewhere and trained in RESOLUTION AVOIDANCE. All you will ever get is one of many prescribed computer responses, and some are even repetitious. They will do everything possible to pass the buck and/or avoid addressing the real service issue. Most experience I've had has been NEGATIVE!

Once again I'm given a schedule date that was not available. The company called me and they said the date they gave me is not available. Typical Choice Warranty. This is why I left the first time and why I will leave at end of contract. I will also be reviewing you in bbb and google.

The light switch in our master bedroom all of a sudden us just went out. The electrician who came to repair it informed us that it was not unusual for that to happen over a period of time. And that depending upon the number of times we use the switch to turn the overhead light on and off, our problem could have happened sooner. The fact that it lasted fifteen years was a blessing to us. He explained what we could do in the future regarding our other switches in the home. He was very helpful and courtesy.

The qualified service company was very accommodating to come a day earlier than scheduled as I was getting out of town guests that night and also watch my granddaughter so they quickly and efficiently came out and fixed the issue. My only issue was that I had a $75 credit from a service call last year that I never used and Choice Warranty would not honor it.

I am very disappointed with your service, they did not cover the damage I had with the water pressure regulator, when it should have been covered 100%. They denied me when the technician that was sent said that it had to be replaced because it was already damaged and they assumed that the regulator was painted that's why it couldn't be adjusted. I have been living in this house for 17 years, I bought this house brand new and it has always been like this because a water pressure regulator can be painted, put underground, outside, etc., The paint should not be a reason to deny me coverage. I appealed and they made me look for another plumber opinion and the other plumber's opinion was the same, it had to be replaced due to wear and tear.

Ellis Appliance Inc. repair man was great. He was professional and kind. If I need any other work done I will use them. He called before he was coming and was here on time. He didn't leave a mess. At this time everything is working great. Allen was a nice young man and was very knowledgeable about his job.

I was told that because my appliance failed one day after the warranty had taken effect that this was the reason the appliance was not covered.!!! So I ask what the hell good is a company if it is not going to cover an appliance when it decides to FAIL.??

Went past the expected time due to a wrong part and flu overtaking the guys but just now the job was completed extremely quickly and the furnace is now starting up so quietly. So pleased and so relieved that the problem was not nearly as serious as my imagination indicated. I'm so pleased with Choice Home Warranty and so grateful I signed up with them. This repair was completed so easily and seamlessly.

The handle just broke off in my hand. I called Choice on a Sunday night and they scheduled my appt. by Monday morning early for 11/27/2024. I was worried it would not be fixed by Thanksgiving since family would be coming over. Choice is prompt, their repair persons speak English well, and generally can take care of the problem in one trip.

I have a upflow toilet in the house we bought over a year ago, right after moving in, of course, the toilet motor went haywire. The house had a home warranty when we bought it but that was not covered to the tune of $1,500. What a mess. I asked upfront about that when I called. It is covered and the cost of the policy is only $60 a month, with a $75 service fee charge. I will let you know if I will recommend after I have used it a time or two.

The technician who came to our home to fix our garbage disposal was very quick and efficient. He used parts from his truck to ensure that the job was done properly. This is the second attempt at having our disposal serviced. The first technician promised to come back but never did. We would have had to pay an additional 200 dollars for the replacement unit.

They are quick to respond. My experience so far is that it takes less than three days to get an appointment for a repair, and they acknowledge a claim in less than an hour. The only negative I have had so far is that I had a well with issues, and they were sending out a plumber who was unable to perform the work. I called the service person ahead of time and just hired my contractor to perform the repairs.

My oven stop working a week before Thanksgiving and I was able to an appointment for the technician to come out and he fixed the problem. Thanksgiving was saved! So grateful for the service and how quickly it was resolved. I was able to get a same day appointment which was surprising. However it all worked out.

My icemaker was making blocks of ice instead of cubes. This wonderful home warranty program sent out a person who actually knew what they were doing. I have never been so pleased. I have had other home warranty contracts in the past and have always been let down between the services they contract with or pretending they don't have contracts with and my having to pay out of pocket and wait for a reimbursement. I feel much safer with having Choice Warranty to help me protect my home...

The whole repair process from beginning to end was very simple and easy. Repairs were done within 48 hours and everything was repaired successfully. The technician assigned to do the repair arrived on time. Repair was done in a very timely manner and he cleaned up after himself totally.

The representative that assisted me was professional and helpful. My appointment is set for this week after the holiday. I'm looking forward to a positive outcome. Thanks again for your assistance regarding my concern. Representation in a company should always be a positive experience. And exceptional customer service is always a plus.

AC unit stopped working and Choice sent technician to inspect. Choice said first technician’s costs were too much and reassigned to another technician. 2nd technician agreed entire system needed to be replaced. Choice came up with reason for me to pay for the condenser. Out of pocket costs were over $5000. Not seeing benefit right now.

It took six months to fix an ice maker. A pipe broke, and they would not fix it. I had no water for a few days because they were so slow to get back to me. I had to pay out 640 for a hot water heater that only cost 650. The company that put it in charged them 1500. I tried to tell them but got nowhere. The latest is that my dishwasher inlet pipe broke. They would not cover it.

I highly recommend Choice Home Warranty on account of their prompt and courteous service. They truly keep their word in their company policy in solving the issues and concerns of their clients. This is what home insurance company should be. I’ve called and reported my concern. There were only very few questions asked. Right after that, I’ve received an email with the claim report number plus the following day a confirmation of a technician that’s coming to check and resolve the problem. I’m very glad that I have Choice Warranty Home Insurance behind our back.

Cory was professional, knowledgeable, and efficient, all the while being friendly and personable. He communicated his arrival time to me and came exactly when he said he would. He fixed all of the problems with my electrical system in a timely manner, then retrieved any debris from his repairs. I highly recommend this technician.

Jaime’s diagnostics was well explained, however, I was hoping he could fix the issue. He explained what the main reason of the error message and he was supposed to send me summary of his diagnosis so I can share with the solar company, but I haven’t received it yet. He was also supposed to share quotes for future reference but I didn’t see any email yet. It would be great to have a follow up in writing especially since we paid for diagnosis.

I have never had a problem with Choice and would recommended to everyone looking for a home warranty. They respond immediately when called with a claim. The people they send out are reputable and know how to fix the problem. They work around your schedule with the repairs and they get the job done before they leave.

The Rep was helpful in resolving my issue. I appreciate her help. I will consider renewing both my son and our coverage in 2025 but will need to see at renewal time. My issue is the time it takes to respond to a claim and then the lack of communication with vendors selected. This needs to improve to help with ongoing issues with this warranty company.

A garage door spring broke and trapped one of our cars in the garage. Called to make a claim, got a service provider assigned, but the date was not for a week and a half. Called the service provider and they moved it up within two days, which worked out great since we had, two cars outside of the garage. The service man was excellent, very professional. Use the online feature to make the claim and it worked out very easily, never had to talk to an agent at Choice. Love their service, highly recommend.

I needed a new warranty company. I started the quote process and it required payment. At the time, I could not find some specifics, i.e., service fees etc. so, I stopped the process. Few hours later, I received a call from a representative, unsolicited. Then he proceeded to inform me that only I can get the deal offered at that time. So, it was a pressure sale.

The initial appointment took over a month to happen, but we got a very good technician. Our follow up appointment for the actual repairs still has not been scheduled. It's been two weeks since the initial appointment. We understand it takes time but this is a constant pattern with Choice Home Warranty.

This is my first claim using CHW. The referral to the repair service was fairly quick. Although the The Clockwise Plumbing response was delayed for a day, service technicians (Gary & Eli) were very courteous, professional, and gave helpful preventative advice. I had read some of the reviews and didn't expect too much; however, the Overall, excellent service.

Within an hour of filing a claim, a service repair company picked up the job. Within 1 1/2 days, the heater was fixed. The repair went quickly and a part was reinstalled. The technician arrived promptly and explained what was going on with my HVAC system. He had a replacement part in his truck. Within an hour, the system was running well. Thank you.

The technician was very knowledgeable with the issue I was having. He explained everything in layman's terms so I could understand. I was very happy with the outcome of this project. I hope to use him again if the need arises. It is helpful knowing I have my major appliances covered if the need arises.

Very dissatisfied regarding CHW not approving to fix my heater which needed two replacement parts to get hot water as soon as possible. After having a warranty for so long. Paying out of pocket as a widow on a fixed income was truly unacceptable for me to consider recommending anyone. Your policy should be evaluated not as a one size fits all. After speaking to a supervisor I was given some help. I should not have had to pay for another heater so that I could have hot water of the holiday. Very dissatisfied regarding this matter.

Michael of Airborn Service Plumbing arrived early, proceeded to diagnose the faucet problem as he explained his logic reasoning and within a short time discovered the blockage of a filter in the connecting hose causing the problem. He also discovered a potential problem which we might have suffered with our dishwasher and corrected it. He is the best.

I can't complain about the the company. Y'all understanding about things that don't go right and y'all correct the problem. The person that I talk to were very helpful with answer my question. It have been good being with y'all. I would be glad to tell anybody about y'all and how good y'all are. Keep up the good work.

I submitted the microwave claim on the 10th, no one came on the 13th, I reported it again on the 14th. No one came. I called and the rep said 24-48 MORE hours to respond. I asked to speak to a manager and she intentionally hung up on me. I called back 3 times and finally got a manager that helped me. Finally on the 19th the technician from Whirlpool came and said the part is no longer manufactured. It's been 3 days and still no follow up. It’s the 23rd. Awful!

So far this year I had issues with my shower system not working properly. I got it repaired very quickly. Before this I had issues with my water heater and was able to get it replaced promptly. They have been quick to react to service request and send the necessary personnel to get the job done.

The two men that were sent to our home yesterday, were very professional. Upon entering our home they took their shoes off which I did not expect and I told them that it was alright if they did not take them off. The work they did was perfect. I would recommend Choice Home Warranty to my family and friends. Thank you guys for a job well done.

Service representative came a day early. Mr. ** unstopped the bathtub, ran water to let me see water moving freely and it doing so. Mr. ** was pleasant and he explained to me the problem. After he was done I asked for a receipt for service fee $85 and he said, I would receive it by email. I have not. I want a receipt, please reach out to the contractor. Thanks

My call was answered promptly. Very nice lady took my info quickly. She was very friendly and explained what would happen next. She gave me a chance to explain everything. She made sure I had paper and pencil ready. And then gave me my claim number. Repeating it for me to make sure I had it correct.

I had a wall microwave completely stop working. I was only offered $199 the WHOLESALE for what they called a 'COMPARABLE' replacement. The lowest price on a replacement unit was $850 + $300 for the trim kit to mount unit in the wall, not including labor to install! This company no longer has technicians available, thus the reason a $199 voucher was offered. I escalated the situation to a case mgr but was told this is the best they can do & the resolution is per contract. I find this unacceptable and do not recommend this home warranty, nor any other company.

Very Informative assistance with choosing my home warranty coverage. The coverage options were reviewed very well in detail. Personnel seemed to be very knowledgeable and informative in reviewing all the options. I hope when I need coverage it will be as good as the assistance was over the phone at the time I purchased to plan. Thanks.

Microwave heats well 2 out 3 times, but you never know when it doesn't until you take the food out and have to put it back.

The experience was ok. The plumber was flexible with my time frame but my toilet seat was cracked and when I asked about it he said no they don’t fix that. I asked him to please check and he didn’t. Another issue I had was that he didn’t take credit cards. I think we should be notified if someone comes out to do work and doesn’t take credit cards.

We have been first SEARS, then Choice Home Warranty customers. We have waited up to a week for service a few times, but we have NEVER been disappointed in the repairmen who have come to our home, or the quality of their work. Twenty years of service without complaint. We both remain happy and confident in the Choice Home Warranty service.

Even though my claim has been denied because the parts for my front load pedestal are no longer available, I would recommend Bradley Appliance Repair to anyone. Brad is fine technician and very honest. And Lori called me this morning regarding the claim, which was very efficient for a small company.

I now have had to enter a NEW Claim because the pool equipment is leaking (badly) after the repair was done to the pool pump. I never had leaking issues before the repair and now I'm told it's a "new" issue. All of the issues should have been investigated and repaired the first time.

Appointment was very easy to set and service rep that came out was great. My washer could not be fixed and Choice made a offer for replacement right away and it was a fair amount but I think it is insane that it will take up to a month to get a egiftcard. This is all electronic and should only take a couple of days at most. Now I cannot even shop for a new washer for up to a month and then wait for delivery. Looks like I might have to wait to next year to do laundry.

All your representatives did an outstanding job. They were very helpful and listened to our needs and concerns. Outstanding customer service skills were exhibited by all. We were very pleased with our claim result. Their concern for us was apparent in the manner that their voice tone came over the phone. Thanks for such good service.

High View Plumbing sent Greg, plumber to fix the leak. Greg was professional, helpful and knowledgeable about the plumbing issues. Greg had been here recently to fix a problem in our half bath. I knew when I saw him that he would do a good job for me. He fixed the leak in our master bathroom where the leak was and now everything is fixed! If I have any issues with plumbing I would like High View Plumbing to come fix any problems that I have!

This is the 2nd time making a claim with Choice Warranty. I am a first time homeowner and that comes with a huge responsibility. Fortunately I chose this company for extended home warranty and I am so grateful I did. The both times I have had an issue a tech shows up the following day, and my issue is resolved in days! I'm looking to extend the service if given the option. 100% recommend.

I had an emergency water leak. I was going to call a plumber as I needed the issue resolved quickly but figured let me see if Choice will work out. Within 20 minutes of submitting claim, a plumbing company was on the phone with me letting me know they would be there within 2-6 hours. They came within 2.5 hours and had the issue resolved in about 40 minutes. Thanks again to Choice for miraculously saving the day!

The technician was great!! The communication with Choice Home Warranty was awful... After denying a claim for $156.00 dollars for stupid reasons, and then me asking to cancel my membership... thus they approving it immediately.... What the heck!? No... I would definitely recommend the tech, but not Choice Home Warranty.

Our microwave went down and the next day someone was out looking at the problem. After an hour troubleshooting and trying to fix it, they needed to order a part. The next day we got an email offering money to just replace the 17 year old appliance. We accepted that offer, found a new microwave at Best Buy and we lived happily ever after. :) Appreciated the prompt service, quick decision making and reasonable resolution.

The guy was on time. He informed me as to the problem. Found out that everything was not covered by Choice Warranty. Had to replace everything out of my pocket. The guy was very pleasant and professional. Enjoyed having him take care of my garage door opener. Not sure why I'm still using Choice Warranty. They don't cover anything. That a person can use. Still waiting on a different claim. I'm sure they won't cover that either.

Smart Choice Heating & Cooling Services was the company to fix my heater. The Tech was Aboel that came to repair the heater. He called to let us know that would arrive to our house between 3pm to 8pm, but he was here by 3:40 or so. Again he called to say he was on his way to us and gave a time he should arrive. Great customer service from the start to the end. We have had some very bad companies sent for our claims and most were not good at customer service nor professional. In fact I have a old water heater that had to be replace and the company left it there. So Smart Choice was great and want them to fill all my request for heater, A/C and/or water heater repair and maintenance needs.

After telling a salesperson calling me at 6:am and telling them I was unable to talk about it and could he call me back. He refused to take no for an answer. And was very rude with his comments. When I had time to talk about it I called back and talked to a better salesperson. Since my purchase I have been set email 3x a day

Sometimes the claims process is good but there were times I've had issues. When our furnace broke down in the middle of the wintertime, they said somebody would get here in about a week. But it might be cold in a week in the middle of the wintertime so I had to hire somebody to come out and do it. After arguing with Choice a number of times, they did give me some money to pay for the repair. Recently, I had a refrigerator claim where the magnetic seal came out and then the other door would close on it and seal the refrigerator. They weren't gonna pay for that and I had to challenge that too. They were saying it was not mechanical but I said that it was. It was a metal piece on a hinge and it was mechanical and it was broken. It wouldn't close all the way when we close the door where it was supposed to be, the way it was supposed to work.

We live in the Kansas City, Missouri Metro area (28 min to downtown) - We filed a claim for our freezer not freezing and making a loud noise. Opened a ticket 10/30/24. They scheduled a technician to come out. He didn't show up. We called the company and he came out the next day. When he was trying to figure out the issue he pulled up YouTube on his phone. He had no idea how to fix it. He said, don't put much in it and it should start freezing. UM WHAT? It wasn't even very full. Well when he filled out his report he only mentioned the noise. Long story longer - we called and had to have them come out again. Of course he was a NO SHOW. Then the next day the company said, "We can't reach him either, just have CHW send someone else".

Thoroughly checked the fridge and was able to identify the problem - which wasn't the one we had anticipated. Was then able to make appropriate repairs which, so far, have proved to be what was needed and completed to our satisfaction. Clean worker and explained to us exactly what he had done. Be very happy to use his services again.

I was amazed by the fast service I received. I emailed my service request in the early morning and before noon, I was contacted by the plumbing company and an appointment was set for the next day! The technician arrived on time (actually ahead of time), and worked competently replace the Moen shower valve. Work was cleanly and efficiently done. I am very pleased with how both my home and me was treated.

I was happy with the plumber. He was quick and kept his appointment time. He cleaned up everything after he was finished. Things went smoothly and I would recommend his services to anyone needing a plumber. I don't know what else to say but service was professional and prompt. I would use his services again if needed.

Though initial response and technician diagnosis went without a hitch, the eventual denial for authorizing repair of the refrigerator interior led lighting was not what was expected. Contract specified in clause C7 that ALL refrigerator components were to be covered. Using an arbitrary interpretation of clause E10 - Electronic or computerized energy management or lighting and appliance management systems... dispute of claim was denied. Therefore I will obtain requisite parts and perform the repair. This is not the first time a "loophole" was used to deny a simple repair. Still waiting on claim update from the Choice case manager and the scheduling of technician to accomplish approved repairs. Having paid good money for this warranty agreement, I was not expecting this turn of events.

Reimbursement for money spent for a replacement/repair issue should not be based on prior approval from CHW since, in most cases, this is an emergency situation and there is not enough time to go through the claim process before the replacement/repairs are underway or completed. I am very disappointed with myself for not reviewing the fine print and with CHW for making it more difficult to have repairs/replacements done in a timely manner. I hope that CHW reviews that policy in regards to reimbursement since most of us purchased the insurance for just such emergencies.

Thankfully it turned out to be a GFI that had tripped. Your automated phone system was not easy to work with. Then saw email the next morning on who would be coming to my house and no one contacted me on whether it was a small problem or not. Also no one informed me that service call would be 100 not the 85 I thought it was. Lady on phone told me that some calls won't come out for less than 100. Would be nice to know.

Michael was professional and personable! His appearance and manner was commendable and it was a pleasure engaging with him. He is definitely an asset to the HVAC company represented for this service call. Although I am disappointed in Choice regarding covering failed items, it is in no way attributable to the excellence of the technician.

Mason's Air Control came in and quickly analyzed the problem. Gave me good advise on how to resolve my problem. I felt like they took great care in assisting and educating me on what was going on with my unit. I would definitely recommend and use their services again. I felt like I could trust that they cared about my home's safety.

This response is our request to look at our washing machine that is not working correctly or not at all. We are not sure yet. Choice response was very quick and that is appreciated. We look forward to meeting with the technician this afternoon and see if we can get this resolved. So far so good.

The pumping company called OSP Plumbing took its time to respond with a date and time (a week after the claim was placed). The window of time for the work was from 8am- 12, while Choice Home care was 7am- 11. The company got a little testy when I called to confirm window of time and would not tell me a more specific hour.

He and his team were very professional and were flexible with rescheduling the time window, which was important for getting my kids on time from aftercare. They were persistent and determined to identify with my heating system and remedy the problem. If I happen to have another issue arise with my heating system I will request their services and hope that Choice sends them again!

CHW stands on business. I made a service call on SUNDAY Nov. 17, 2024 and by Monday Nov. 18th, they emailed me a technician would be out Tue. Nov. 19th. Very impressed with speedy service. It's ironic, the person that referred me to them passed away.

Upon the observed stoppage I immediately called Choice Warranty to set up a case and get a repairperson. Note, I live approx. 7 miles from a larger populated town that has plenty of plumbers. Upon repeated inquiries (approx. several days) Choice could not find a plumber. I called a previously used plumbing co. and they had a plumber in my town finishing up a job and sent him to my home, where he fixed the problem in less than an hour, Choice emailed me and gave a date of Oct 26 for the repair. Since I did not adhere to their protocol for using a technician without their approval. Choice initially said they would not pay any portion of the plumber's fee,. Under the circumstances they relented and are giving me $150 (I paid the Plumbing Company $295).