Choice Home Warranty Reviews

The technician was prompt in coming out. He worked diligently to get the faucets installed and they are working well. He cleaned up his work area before leaving. Gave input as to how to keep the faucets in working order and was on his way! I will keep him mind if I incur any more problems with my water system.

Both of our toilet were stopped up. We were still waiting on the evening of day 4 to hear that a provider had accepted the claim. Once the technician arrived everything went well. I was, however, surprised that the tech did not have a toilet wax ring in his truck, but I was going to Lowe's so I got one and brought it back.

Could someone explain what normal wear and tear means. Not sure how something that cycles on and off during the winter wouldn't wear out over time. This seems like normal wear to me. Just an explanation would be very helpful to me. Thank you very much. Technician was very nice.

The process for our home warranty went very smooth and easy. They were very helpful in including us in the process and talking us through everything. The lady that helped us was very helpful in explaining the coverage that was included. It was a very beneficial process, and we learned very much.

Wow!! I had been with another home warranty provider which I would probably give a solid 2.5 stars. After my initial contact with Choice Home Warranty, the representative was a totally in tune with my need and questions. My questions were valued and answered with clarity. The various plans were explained thoroughly. I felt respected and valued. The coverage premiums are affordable and much lower than my current provider. Will definitely recommend Choice Home Warranty. Looking forward to a wonderful partnership.

Great experience, they were punctual and professional. I would definitely recommend Choice Home Warranty to friends. The Technician was on time with extensive knowledge of correcting my issues. Within one hour of arrival Dave the technician had my issue corrected. I wish I went with Choice Home Warranty years ago. I feel they are the best out there in home warranty.

Did a great job! Was here on time and got right to work. I would like this tech man to do all my plumbing when needed. I think all plumbers should be this good at their job. So far Choice has send good techs. Keep up the good work. As long as I get good service I'm happy.

Bestex Plumbing kept me informed about arrival - were on time - took time to find problem & fixed it. Also gave advice to prevent problem happening. Very satisfied with plumbers & job well done. I am very pleased with service.!!

I have had a built-in microwave oven and a refrigerator serviced. There were no surprise charges. I paid the agreed service call fee plus parts needed and labor. Service calls were answered and handled speedily. The service person had someone to advise them if they questioned how to fix the problem. They ordered parts needed for the repair and came back when they got the parts. No extra charges for coming the second time to install the new parts.

Technician was extremely friendly and knowledgeable. Wait time to get approved to do repairs was less than 10 minutes. All in all good experience. Refrigerator was fixed without any issues and technician was here for few hours and had my refrigerator apart! Would definitely recommend. Extremely pleased!

On Tuesday night my heating system went out and by Friday the assigned company came out to access the problem. Turns out my system was old and needed replacing. By Monday I was back with heat. Service person from Autumn Air was on time, very polite and respectful and told me in plain terms as he determined the problem.

I was disappointed that 5 different sales people contacted me with different deals especially with the deal of a lifetime for $33 monthly for the best plan. I applied with Christian ** who was pretty straight forward.

Response from you guys was fast and courteous….Had me set up for appointment within 15 minutes. I was able to contact plumbing company and they were also courteous and efficient…I needed to change appointment time and they were wonderful. I absolutely would recommend you guys to friends and family

Had to call back after a lengthy conversation with Jesse… My contract was wrong… Coverage listed in Optional listed Undercounter Ice maker and omitted Free Standing Freezer. I called back, girl that answered had such a thick accent I couldn’t understand her and she couldn’t grasp what I was saying. Total lack of communication… Finally got transferred and same issue… Agent didn't listen to me and rushed to put me on hold before he understood the entire issue.

Was able to talk to David who was very helpful to take care of my service, now I am just waiting for the link so we can complete the process. Thank you, Larry **. I had waited at least 3 weeks for someone to be assigned for the call, but this time of the year as it is getting colder you need your furnace working. I had called 2 to three times and was finally told to find a licensed company to do the work as was taken care of.

Brando ** quoted me a premium yesterday, he sent a contract showing an increase of 10% of the premium, I am trying to call him but he does not answer his phone, I left him messages and he is not calling me back!! I tried to email him but he blocked me! I wonder if all your employees are like Brandon??

I've solicited CHW's help four times I believe. I have not had a bad experience with any of my service appointments - to date. I've enjoyed the customer service, quick response, and repairs so much, I even purchased a plan for my mother after my father passed away earlier this year. This is a stark difference from my experience with American Home Shield.

Corey ** was very professional and wanted to help resolve issues. Took his time to identify problems and suggest a repair to the Choice Warranty. Of course, since Choice Warranty is great at selling policies, but rarely pays out for any repairs, it has become a total waste of time for Corey, me the homeowner and an expensive lesson to not EVER renew any of my 5 policies,

Everything that we have turned in has been fixed within a couple of days. We’ve had a new garbage disposal, water heater fixed, and kitchen lights, we are very pleased with the response time. Someone has always come out the next day and taken care of the problem. We are very pleased that we have chosen Choice Home Warranty. It has been a big relief not having to find and call a particular kind of repair shop and then wait for a couple weeks for service.

Ahron was friendly and knowledgeable. Everything was explained and thoroughly went over. He answered all of my questions and provided the materials that I requested. I hope I will not need the service but if needed he stated I could contact him personally. I found the price was very competitive and the policy is transferable if needed.

I submitted a request for quote about two days ago. In the past two days, I received four emails and a phone call, where two emails appeared to come from the same sales person but signing off as different names. I got the phone call before reading any emails. The guy on the phone was pushy and told me I couldn't get his deal over email, I had to take it on the phone. This was not true, as I found out later, two other sales reps sent me the exact same deal by email. I'm offended that he would deceive me that way. I asked him to please send me the offer over email because I was at work and would get back to him in the evening, and if he had been respectful, I would have chosen him over the other guys when I saw their emails.

I called in the claim on 17 October. Soon received an email saying the claim was in work. After hearing nothing I called on about the 24th of October to inquire about the claim. They said I should get an email within 48 hours. Again, 3 or 4 work days went by without a word, so on 30 October I called again. I was told no one had accepted the work order and that it would be escalated. I should be getting an email within 48 hours. Again, receiving no emails, I called on 02 November. With just another thanks for being a Choice customer and I should get an email within 48 hours, I strongly considered canceling the program. On 03 November I finally got an email scheduling an appointment with JBS Plumbing for the following week, JBS plumbing came on 7 November and did an outstanding job. I wasn't pleased with how long it took to get a plumber out to fix the leak but am very pleased with JBS.

Been with Choice several years. Would recommend them. Called in with two claims. Was immediately assigned two different companies on Sunday and by Tuesday both problems were resolved. Both companies were respectful and informative. Am very relieved to have these issues taken care of in such pleasant and efficient way.

Just appreciate for how we communicated with the customer service. I still waiting for the technician to come fix the staff. I will continue to communicate with you guys and I will refer more people. May God bless you all that is nought remain for the next time. Thanks for good cooperation.

They never called me back so I have not got any information on when they're going to fix my problem. Pretty upsetting. When I signed up for this warranty I got the impression that they would call you right back and give you a service man so that you could get your problem fixed. However it has been hours and they have not called me back.

The whole process was seamless. Darin came to the house and assessed the problem. He knew exactly what was wrong and changed the part that was in his truck. He tested the machine several times and all was good. This was the first time I have filed a claim for an appliance and all went very smoothly. Thank you.

I was not completely informed as to the process. I was given option to proceed with my own person because they did not have a person to come out and check it. Once I did I was told broke because it was over tightened. Then as I progressed I was told they do not cover. I would not had any problems if I knew that in the first place. The Claim manager was very helpful and apologized and said they would give me $400 towards new one which I did. She was very nice and helped me feel better in regards to the repairs. Sylvanna ** Claim manager. Thank You. Chuck

Mr. ** was professional and easy to understand. He answered my questions without any hesitation. Mr. ** made my overall experience very comforting. Knowing I won't have to dish out thousands of dollars for repairs or replacement of my appliances, is very comforting. Just knowing I have this assurance is a huge relief and I will recommend Choice to everyone I know. Thank you, Mr **.

Just signed up. Customer representative was very professional and knowledgeable with the policy coverages. We are looking forward to having warranty protection on our home. We are glad that AMAC highly recommended at company for home warranty protection. We are looking forward to having our appliances and our heating and air conditioning systems covered.

This was my first experience using my Choice Warranty. I am very pleased with the experience and outcome. Making the claim was easy. I was very pleased that they used Sears Service as my Fridge is a Whirlpool. The technician was skilled and had me first in less than 20 minutes. Very positive experience.

The tech came out, stated a freon issue, and he would send the request. CHW closed the claim. I call CHW again and told them nothing has been done. They replied I would have to create another claim. I created another claim, same guy came out. Stated low freon, blower not working, and system board. After 2 weeks still waiting? I would not recommend CHW!

We had been researching home warranty companies and of course they all called vying for our business. Choice was very friendly and answered all questions. They found out my husband is a disable vet and were very appreciative of his service. We have had choice warranty in the past and had a good experience.

I am excited that Choice Home Warranty offers coverage on all of my appliances. I am especially excited that I was able to lock in my home warranty for 72 months/6 years for one low inflation rate. I was referred to Choice Home Warranty by my son who is well pleased with Choice Home Warranty service he received.

He was good and fast. Keep me inform of progress. Finish in no time. Show me the bad product inform me of how to deal with it. I would recommend this warranty to any interested in good work. They get to you as soon as possible with no problem getting the job done.

Kevin was great to work with in my decision-making process. No pressure, offered me several options and I took the one that will work for me at this time. I look forward to working with Kevin should the need arise. I hope to change over to the yearly VIP Veteran package in the future as my situation allows.

We switched to Choice this summer after years with AHS because the AHS annual costs became far too high. We used Choice's warranty service for the first time for a dishwasher repair, and everything went smoothly, from service request to completed repair. Choice made a good first impression with us.

I had a very small leak in my washing machine, but now, after the fix, it's worse, way bigger than it was before. I sent a video last night to the technician, but I had no response, I hope it can be fixed soon, since I waited almost for a month for this to be "fixed".

When are we going to hear from you on we will get a new machine. This is something we cannot do without. Thanks. Repairman was great. Please let us know what we are to do next. Also repairman is suppose to come back to put a new thermostat in stove.

This young man came out and within 20 mins he found the problem and repaired it. Very knowledgeable and knew what he was doing. Should use these people more. Said he would be here and he was and on time. Choice should find more companies like this one. They helped us out.

It was fast. He was very courteous and explained everything about our oven issue. He had the part to fix it on the spot. He made sure that it worked before he left. Absolutely great experience! Would recommend him!! It was a great experience.

Repairman arrived on time. Correctly identify the problem. I move able to quickly repair our hello in dryer. Repairman was very knowledgeable of the problem, repairman arrived on time, And was quickly able to identify and repair the problem. I would recommend him again.

I spoke with Warren **, Regional Sales Manager. She was very professional, helpful, efficient, and knowledgeable. I had initially signed up for additional coverage of minimal roof leak and she saved me money by explaining that if we had homeowners' insurance they would cover it for less of a deductible than this coverage. She also saved us money by explaining that since we had pumped our septic tank within the last three years, we didn’t need that additional coverage as well because the recommended maintenance time for pumping septic systems was every 10 years. Overall, we now have better coverage, with a lower service fee, than we had with American Home Shield. Thank you Warren. If my future relationship with your company is as professional and efficient as my interaction with Warren, I regret not changing to your company sooner. Thank you again Warren and I look forward to our new relationship with your company.

It is a scam. Never do this company. If anyone feeling same way and contemplating to seek legal advice, please contact me via email, I will ride along. They are taking advantage of innocent Americans.

Ron was very professional and thorough, he meticulously investigated the entire furnace and AC system and when completed he gave me a full explanation and showed me exactly what the problem is and why I need to replace my system. So when it was time to make the decision to go ahead with replacing my furnace/AC it was not difficult. He helped me with setting up financing and all was completed and ready to proceed once all the documents for my HOA were completed.

Found water in the laundry room and not sure the problem. When the water was gone, figured the washer was the problem. Called Jerry ** who transferred me to someone to cancel plumber. I was concerned there was no internet info on this person. Jerry said this was a private contractor with CHW. This was concerning to me. Sears will be coming to check the washer. Will see..

Updated on 02/21/2024: It's more rural where I live, so Choice has a problem finding people who will work for them. Sears was the last one to look at my refrigerator, and they were the best. They asked exactly what was going on as well as for pictures, the serial number and the model number. I've been with Choice four months, and the best part has been after three attempts to fix my refrigerator, they gave me half the value of my unit so I could buy a new one.

My agent answered all my questions. He listened to me. He HEARD me and answered all my questions. Was patient with me. Was courteous and made the transaction quick and painless. Very kind and courteous fellow. He had specific and complete answers to my concerns and handled all my questions. He made me feel confident. When I had objections or concerns, he stopped and gave me excellent alternatives. I felt he customized my service to fit MY needs.

I Received a call ahead of schedule when tech was in route. Everything was explained prior to occurrence and tech was extremely pleasant. Tech took his time getting to the root cause of the problem to prevent reoccurrence. Ensured everything worked properly before departure and told me to feel free to call if anything reoccurs within next 45 days. Great experience, highly recommend!

It is so easy to submit an online claim. The correct options are always there making it easy to select the proper issue. I am kept informed from the minute that the claim is filed to when the repair appointment is scheduled. I am very happy with the warranty service. They have rekeyed, fixed my icemaker and now they're coming to repair a plumbing issue. The one-time they were not able to make a repair, they were very clear about the problem that they found and why it is not covered by the warranty, which made perfect sense.

Our service call for dryer, the repair person was awesome! He was fast, helpful and professional-would recommend to others. Will continue to use for future issues with appliances.

Tech was nice and friendly. He was able to resolve the issue. He was prompt and even though he could not provide me with an estimated time of arrival within thirty minutes, he waited for me to get home. He answered his phone every time I called him back. Great experience.

After waiting 48 hours to get a technician, Gentleman came out. Check all connection. Did some resets. Furnace lighted and running. So time that furnace out again, Choice home warranty, said she would get back me, I received a texts around 11:00pm sayings they wasn't going to cover my furnace, I ask why, new claim furnace was running. Technician left. Marlene reply was Alltypeheating & cooling say wires was loose. My he disconnect and put them bad, furnace running ok that 10/ 31/2023 day is 11/7/2023. Still no heat. SAD, SAD DAYS, DISABLE, WIDOW, FEELING VERY, VERY SAD, LOST FOR WORDS. PLEASE HELP.

Called yesterday and have not heard from anyone yet to fix problem. Nonetheless we are still waiting for the person or persons, or companies to call and set something up. It has been almost 25 hours and no response. I can't use my kitchen sink or dishwasher. Now I have dishes in the sink. And a sink full of dishes with everything pulled out from under the sink and a big bowl catching the water dripping down.

Was talking to a lady… Who I had a very hard time understanding…she put me on hold and then lost me and I had to re-call again… I got a supervisor who was extremely helpful and took care of my problem…thank you AKEEM for handling my problem…but still have not heard from repair service yet… to set up an appointment…

Heat system went out. Call for repair. Professional repair man came out. Repaired the heater. Heater's now working. I'm satisfied. I will recommend this company to other family members. I am pleased with their work. I'm also impressed with fast service. That they respond to when you call. I don't have to wait two or three four days. They come out and immediately they are kind and sincere about their work. They are truly professionals.

I would have given a 5 star but they scheduled a repairman too far from where I live and had to wait longer for a reschedule. But it was worth the wait! My tech named Chris was awesome!! Fixed washer and dryer within an hour and it works great! Very informative and so polite!

CHW was fine, however the repair company forgot us the first day. Then when I contacted them for a time they were coming back they acted like they didn’t know who I was and wanted a model number which they already had. Still waiting on parts and a time it will be repaired.

I called 10/30/2023 to start policy but changed my mind. On 10/31/2023 I called to cancel policy, spoke with resolution manager Clifton and he stated it would take up to 7 days for my refund. On 11/7/2023 my money still has been refunded. I had to call again on 11/7/2023 to find out why my money still hasn’t been refunded. Spoke with another resolution manager. She stated she wasn’t sure why it wasn’t processed but she sent the previous resolution manager a note that he never finished processing my refund.

Very unhappy right now! Our furnace needs replaced or repaired which might be an issue since we are having problems with getting anybody on the Iowa side to fix it because they don't want to work with Choice! We live in Iowa and have no furnace now because of the problem it has! We bought this house 2 yrs ago, the furnace was put in back in 2006! Tired of hearing it's against the law to replace it because it has a 20-year warranty on the part that's broken!! Nonsense! It needs replaced or when it gets really cold our pipes will prob bust and we will have another problem!!!! Will never recommend your company or renew ever!!! We are going to contact a lawyer if something doesn't change this week. Very disappointed and pissed!!!

I would rate Choice Home Warranty a 10! Great people they sent out to your home, they are kind and knowledgeable! If speaking with Choice Warranty over the phone they will go out of their way to help your problem get resolve and putting in a claim on line is easy to do and the response is quick!

Having a home warranty in place has definitely been very helpful. Unexpected things arise and can be expensive, having Choice Home Warranty has been a big advantage in keeping repairs up in my home. I've had Choice for 3 years now and plan to keep them in place for unplanned home repairs. I have recommended Choice to my daughter and her family who live in Louisiana, now she has home warranty coverage.

The technician repaired it well. The problem was with Sears. They gave me a time slot from 7 am to 6 pm! 11 hours! What was I supposed to do? Wait at home for the tech to show up anytime between those hours? Despite my calling Sears the day before and requesting a two-hour slot (like most home repair companies do) between 11 a.m. and 1 p.m. and them promising it, nothing changed. Fortunately, the tech called a little after 7 a.m. while I was still home and everything worked out. Sears' time scheduling sucks.

Great service, got us heat in 24 degree weather. All repair people should have this caring concern. Provided quick service and was concerned about the problem and wanted to get the system repaired and working... I wish all of Choice Warranty people had this trait and concern for people. If I have another cooling/heating problem I hope I get D and D air solutions for the repair people.

I was unsatisfied with the claim not being "completed timely." It was ongoing through 2 service companies and over 5 weeks without a refrigerator. I lost over $200 in food, couldn't keep it iced down sufficiently for that long. They would come out, fix it, and then it would not work, so they would order another part (another week to come in) etc. (Repeat, do it all again each week)

I find that in today's world there are less and less reviews that I can honestly give to companies because there is always something that deters me from being able to give them a 4 or 5 star rating. I am giving this review to Choice Home Warranty because I am happy to be honest and say this company deserves a 5 Star Review! I have already told my friends about this company and will continue to give a good rating as well as a recommendation. I had a very good report when I had my oven element go out. I wasn't sure if it could be fixed as it is a rather older model. I was pleased to see that the service man came with the element and fixed it the same day!

My heating system broken down and they fixed in two days. Excellent service and honest company. Love it and I recommend it to everyone. Choice warranty is number 1. This my second claim to me and they working hard to fix your issue as soon as possible. I encourage you to get it with this company.

Wayne did a great job of installing two new faucets in our home…one in the kitchen and one in an upstairs bathroom. Both faucets were old and leaking. It was definitely time! We would highly recommend Wayne for any plumbing issues. He really knows what he’s doing!! We just met Wayne yesterday and we feel like we have a new friend that we feel comfortable having in our home.

I am a new customer, very easy to file claim. Within 24 hrs I was contacted and given a company and date for service. The claim was on a Saturday, appointment was on Monday morning. The Technician was very Knowledgeable, Professional and solved the problem. Set up parts tube sent to me and a date he will return for finalizing the repair. Got email confirmations, receipt for payment on the spot. Very Satisfied!!!

Since moving to our new home, I have had to dispute every denied claim. We had a leak in our dishwasher and have had a tech out 3 times and now it is leaking in the basement. I'm done trying to dispute and now it has been denied. So at this point, I am not satisfied with our experience with CHW.

O.k. yes, the CSR was very nice, BUT, when a repair, especially on a Freezer, or Refrigerator is required, SEND SOMEONE WHO CAN COME OUT RIGHT AWAY!! A week and you lose all the food and food is very EXPENSIVE. I wasn't at all happy with that. This is very UNSATISFACTORY. Now with that being said, my freezer was still running ok, but the control and the alarm on it wasn't working. However, when rep came out it miraculously came back on. I paid the $65.00 because if something happens in the next 60 days he said he would come right back over and fix it!!! He was very nice, just too busy for emergencies.

James **, my agent, was very sweet and amiable. He was very efficient, but I did not feel rushed. He was patient and explained any questions I had. In my mind it seems like the fastest and easiest I've ever contracted with any service. I also spoke with Sha'meen ** concerning signing up for the internet. However, it is not yet offered in my area. Sha'meen was also very friendly and on top of it. He was patient while explaining things, even though the service is not yet available for me. He said he would be back in touch as soon as the AT&T fiber was in place. Thank you!

The company was very responsive in scheduling an appointment with a repair company to get my built in microwave fixed. They then decided to replace it since it was too expensive to fixed. They offered me $191 which I refused since there is no built in microwave in the country for $191. They then scheduled a phone appointment with a manager. I was trying to explain to her that I can not buy one for that price but she would not listen. Kept repeating herself and stated her supplier can get it for $191 but would not give me the name of the supplier.

So far the company has been pretty decent. Way too many ads sent to my email for warranty I already have. Was disappointed I had to find a part for my gas oven instead of them finding it and replacing it. Wording has to be specific when putting in a request or you can be denied. Make sure the problem is within the start date of your warranty, if something isn't approved to be fixed or is denied you have to fight and only have 30 days to do it. You only have 30 days once they come out to fix what they said or call them out for same thing or you'll have to pay service fee again. Ask questions and make sure you understand what you're getting.

We got an appointment with the time frame. But then nobody showed up or called. Tenant called the contact next day but was told it was an unrelated company. We needed dryer vent cleaning... $60 was paid for a previous trip and was told there's problem with roof vent leakage (it was fixed later by condo association). Now a request in vain... I'm very disappointed!

I appreciate the fast service that someone was at my house the very next day and service my air conditioner and got it running. Thank you so much for great service. I will refer Choice Home Warranty to all my friends. For the quality of service I received. I have received nothing but positive service from Choice Home Warranty.

First of all, I had a very knowledgeable technician. My HVAC was consistently running. He checked my unit outside and came in and corrected the problem. It has been working fine since the problem was corrected. I liked the fact that it did not take long to get someone to come out and service my HVAC. Home Choice has lived up to what they promise to do.. I would recommend this home warranty agency to anyone.

I have been with Choice since 2012!!!! The fact that the price keeps changing is bad enough but the fact that I had to pay 2 service calls to the same technician was the end of the line…. I’m very disappointed and the fact that nobody sees nothing wrong with this is enough for me to take my money elsewhere!!!! Apparently keeping your loyal customer happy is not is not a thing!!!!

Great and promptly services. The repair came on time. He explained that something in AC Condenser not click each other that caused my AC is keep running even though I already turned it off. No part replacement needed. He told me if the same problem happen again, just give Choice Home Warranty a call and there won't be another service fee of $85.

Choice was very quick to turn around our claim and get us into the hands of an outstanding service provider (Epic Air) who resolved the issue all within 48 hours. Great service all the way around from Choice Home Warranty to Epic Air. I would recommend this service. Well done.

Repair man arrived 3 days after we called. He said it takes a part he would try to get locally, but Choice told them to order the part out of state (delaying the job). We are in a holding pattern at the moment. We are hoping the weather holds up.

I wish that we had the option of reviewing the repair companies that are sent out. Some aren’t rated with the BBB. Some have very bad reviews. I would prefer to chose which ones come to my house. Please think about my request. This is the number 1 complaint that I hear from my neighbors that have home warranties. I want someone that I have trust in to do my repairs.

Had my water heater broke and called, automated system helped me immediately. Had someone scheduled right away for inspection and estimate. Unfortunately, cost for repairs on estimate were not not fully covered. Technician was very friendly and acted fast. Took a couple of days before was replace but, it was worth the wait.

Every time I have submitted a claim with your company I end up having to pay someone else to do it. I have told the company who came to fix my furnace to submit the claim for my reimbursement. I haven't heard anything from him yet. So I don't know if he has or hasn't. Either way I am out of money once again for a service that should have been done by your company. I have never been so disgusted with a company in my life. I will not be renewing my contract with your company once my contract expires.

Hey, technician came out and looked at my dryer and he’s getting back with your company to find out if you’re getting me a new motor or new machine. He came out on the 31st which was last Tuesday and I have not heard again from him so I am waiting to find out. What is the story and how my dryer is going to be fixed.

Choice Home Warranty offered no help when we had an issue with a claim. We had a AC company come out last month. Determined thermostat was bad. Had them replace it. The other day we had to turn on heat. It wouldn’t come on. Call Choice again. They sent a different company out. The tech determined that whoever installed the thermostat missed the heat wire. He hooked it up. It came on instantly. Ask Choice to have the original company to reimburse me the service call fee. The response, "Not our problem. Nothing we can do." No advice on who or how to go about this as I feel I shouldn’t have to pay the service fee that was caused by the 1st AC company not doing the job correctly. Very disappointed.

I just started the process but I’m optimistic based on past practices. We purchased a package of five years, transferable and used it in Texas and Florida. We received good value. Sometimes we call more than once but haven’t needed anything recently. We think that we are going to be able to get a new job.

Sears tech arrived 10/7/23. Said they don't make those parts anymore, suggested I call CHW in a week. Received an email that parts were ordered 10/8/23. Called CHW 10/13/23, was told that you hadn't received a diagnosis from Sears tech yet. Called CHW 10/17/23, was asked to give you 24-48 hours more to find parts. Called CHW 10/20/23, was told you needed 24 hrs. more.

Overall, good service and experiences. It is frustrating, however, when a system has been recently repaired that an entirely different company is sent out for a new claim. The new technician can't always see what was done previously and makes the new claim more difficult. The process would be made easier, and likely cheaper for you, if the prior company was referred for the new claim.

Everyone is very helpful but we called about a hot water issue and have been waiting for 5 days for someone to contact us with no response. This is our first request for help after paying for a full year's service. So far we are not impressed. I was sent a message that I can hire my own service provider. This would mean paying out of pocket and hoping to be reimbursed. If I had wanted to do that I would not have purchased this service. Not happy so far.

The technician (Kendrick) was prompt, courteous, and efficient. He was knowledgeable and his interaction with my wife and I showed both kindness and courtesy. I would highly recommend this technician, I would highly recommend this tech as "service repairman of the (month, quarter, year?). I can't thank him enough for the job he performed. Thanks Kendrick! Bob & Kay

I have made multiple claims with this company. I pay 65 a month for the top tier package. They cover maybe 30% of claims. Things they claim they cover they always find a reason not to cover. I made two claims in the past week, one technician made an appointment and didn’t even show up. The other they refused to cover even though it’s something listed that they cover. Drywall damage from the AC leaking. Ridiculous. I’m cancelling this company. I can save the $65 a month and fix it myself.

I like to thank Mervin from Mertek LLC for responding so quickly to my residence. He was very informative and knowledgeable on handling the issue with the dishwasher. He made repairs in a very short time. Thank you Mervin for an excellent job and to Choice for finding such a great technician.

We had a toilet leak and were hoping to get repairs done quickly. The appointment slot I was given would have been troublesome for us. I had the number to the company and directly called the technician. He answered the call immediately and worked with me to get a better (and quicker) time slot. He made the repair without having to delay (due to not having the appropriate parts/equipment which often happens) and was on his way in quick order. He was friendly, accommodating and professional.

We have moved into our new home and have filed 4 claims with Choice. Each experience has been efficient and prompt with the our issue being resolved. We would highly encourage using Choice Home Warranty when purchasing a home. They don’t waste time resolving any issue a home owner may encounter.

Serviced my dishwasher and it works like new. Very satisfied with work and technician. He was polite and knowledgeable. Explained just how it works which I had not considered before. I am satisfied I purchased the Choice Home Warranty. It gives me peace of mind to know that someone has my back in this home repair workplace. I would recommend them.

The technician was polite and did all that he could to solve the problem. The technician arrive on time and ask me about the problem. He examine the item and called his office to talk to his supervisor about the issue. At the end, He explain all the service that he provided. His office will submit the paperwork and wait for the answer.

Terrible. Took me 3 weeks to get technician. No heat, it was cold and rainy. People you talked to you could not understand. I think if you’re going to do business in the United Sates, you should have people that can speak clear English. If not you should be shut down.

I have peace of mind after got this CHW. Technician is very professional and fixed the pump even I was not at home. Very very satisfied. I am not worried about anything anymore. My family has 100% trust on this company. I am paying only 65 dollars and company paying rest of money.

I called Choice Warranty and service was received next day. Epic came out and did an outstanding job. Tech was very knowledgeable and courteous. I would definitely give Choice Warranty and Epic a hands up. I am glad I chose Choice Warranty instead of going with any of the other warranty services. What I was charged seem to work better for me than any other warranty companies I called.

Customer representative unprofessional. Answered phone saying hello. Never introducing himself properly. Then talked real fast. Not understanding everything he was saying. After hanging I was thinking I got scammed. Experience unpleasant. Customer rep. Needs training on how to be professional. Everything else went well with buying plan from your company.

I just recall saying to myself "this guy is a little too aggressive for my liking". Pushing the extended contract. "I'm not forcing you to save money" was the response when I said how I had not budgeted for an extended deal even if it will reduce the annual fee. Did I get the best deal possible, truthfully I don't know if I did or didn't?

Choice sent an electrician out to the house to look over the problem (wasting their time, my time and money). The problem is a basic replacement but I was told it's not covered. This process and your services is inferior to other companies and after the initial contract expires, I will move on to a different company.

With help by Luke saved a lot with 3 1/2 year warranty, and less for service call, Luke was able to get a lot of money off for our account and our age as senior citizens. That this will make a great selling point. If we decided to keep it for our new home!

The service person was timely and knowledgeable and fixed the problem. However, separately from this visit - I do want to complain about your frequent emails. I already have a contract with you but constantly receive emails telling me I'm running out of time, or something like that, and it's very annoying. I did unsubscribe, but you should know how aggravating this is.

Tech was on spot and just replaced our garbage disposal due to leak. Amazing as I've heard horror stories about warranty companies and I expected to be disappointed but am still in shock at the efficiency and ease of it. I was so happy that it was so easy and garbage disposal working in minutes.

Our technician from HM Appliance Repair was amazing! He diagnosed the problem immediately and was out in no more than 15 minutes. We were not sure how the experience would go, it was our first claim filed with Choice Warranty. We were pleasantly surprised! A definite keeper and a great repair experience; you don't get to say that too often!!!

I was pleased with the way submitting a claim was so easy. Got a prompt response and soon after an appointment was scheduled. This is my first time on moving forward with a claim. I'm in the middle of the process and looking forward to good results. What else can I say?? I'm just at beginning stage and I'm sure it will be fine.

Since this is my first claim I am hoping CHW holds up to the service I have received from Gary ** our agent. He always gets back to us and is available for questions by phone, text or email. Having him available has been so rewarding. This is my first claim so I hope CHW does as great a job as Gary ** has.

Thomas came out even earlier than expected which was good. He diagnosed my heater that was not producing heat and running cold air. He found the problems and was able to replace the Thermostat. Very nice man. This is my first claim as a new customer. Glad I changed companies.

Your service is total **. It’s been over a week. My appliance is not fixed. I have no confirmation for parts. I have no response from the service company. You took my money and you’re ** me. I was promised information and conclusion in 48 hours and I haven’t heard back.

I am not pleased that the repair done on my plumbing system was not covered, even though my plan lists plumbing. I had the repairs done and because I did not call first to start a claim it, I was told that it would not be covered anyway. I feel that if it lists plumbing then it should cover plumbing and the fact that I had it repaired prior to calling should not matter if I can produce a receipt.

The company I have an annual service plan with told me that he found a weak capacitor for the inducer motor, reading 60% of the full rating, and would cost just under $300 to replace it. I showed Belton Services the report my company provided, he checked out my heating system and advised the capacitor was fine and had a reading of 4.3 out of 4. He advised the tech either had a bad meter or was trying to sell you something you didn't need just to make a sale. It's nice to find a company that is honest and doesn't take you for a ride.

The appeals customer service rep was very understanding, polite and genuine. Great stress free experience. The overall experience is stressful because it seems as any home warranty, they want to find any way to not cover repairs. I'm also still waiting on coverage for my lights in my kitchen from over 6 months ago. Sometimes it's worth it, sometimes it is not. Sometimes it is a waste of time and energy to fight with Choice. The appeals rep I spoke with was an amazing calm voice on the phone. He did great and was the most assuring customer service I have had this week with my multiple calls to Choice because my house seems to want to crap out on me all at once.

He was on time, very polite and he found the problem in short order. What more could you ask for. He is ordering the parts needed and will be back next week to install. I also like the fact that he is from a local shop, only about twelve miles away. I’ve had repair men from Phoenix before, from a big name outfit that I won’t name, and they were disappointing. This man is excellent.

Mike was very nice. He showed up within the allotted time. He came in, looked at the dryer and advised it would be a quick fix. He had the dryer fixed within 5 minutes. TBL Appliance Service is highly recommended by me. I had experiences before where the technician tried to tell me that everything was an additional charge, not this time. Everything went smoothly.

The repair person was quick, professional and solved the problem quickly. I would recommend his company. Having to wait almost three days for the service was not convenient but I understand it’s difficult to find quality companies for home warranty work. I do think that requiring an extensive summary in order to submit a review will make me much less likely to submit another review.

My kitchen sink was clogged when my dishwasher ran. I didn't know what to do so I called Choice. I love David, the plumber, that accepted the job. I love his demeanor, he was very prompt, he explained what he was doing, he had respect for my house And he took his time to explain what my problem was. I would gladly welcome him back if I had any future repairs to be done in my house.

Seal came out of door track. I couldn’t reinsert the seal back into its track on the door. The repairman came to the house and surveyed the problem, and fixed it within a few minutes. My wife and I are elderly and did not know what to do or could not physically get down on the floor to fix the problem.

The online application is very user friendly and very intuitive. Also got a very quick response. Emails with information for scheduling was very clear and concise. The message contains information to let us know who will be doing the service as well as the phone number. Looking forward to a seamless service process.

Garage door problem not closing automatically. Call to warranty service handled efficiently and promptly. Repair work done on short notice and completed as I requested. No confusion experienced. Work was done exactly as I asked and in a pleasant manner. I would recommend repair company highly. I am pleased with this warranty service.

The young lady that I spoke with was pleasant and informative. She took my information and provided an overview regarding the claim process. This was my first time filing a claim. The claim was assigned right away and I received an email regarding the appointment. I have all the information I need and waiting for the service appointment.

The AC tech called, showed up on time, ordered part, returned later that day to fix! Very polite tech, explained the problem, waited for Choice to approve the work. Choice Home Warranty is great coverage for home warranty. So glad we have them for another year.

I had a leaking washer hose and a clogged bathroom sink. The technician arrived and immediately recognized the problem and repaired both. Not only did he make the necessary repairs but he also left the area clean. Very professional! I would gladly recommend the technician to anyone in need of repairs.

On time. Knowledgeable. Thoroughly evaluated the issue with our dishwasher and standalone fridge. Notified Choice Home Warranty in a timely manner of issue found and part(s) that needed to be replaced. Still waiting to get work scheduled for the fridge to be repaired. Expect to hear from Four Hands when part(s) come in so an appointment can be scheduled.

Was blown away by the provider, Texan Heating & Air. They diagnosed the issue and had to chase down parts, ultimately having to replace the motherboard. The technician was friendly, thorough and went the extra mile to complete the job. Very impressed with him, the company and the coverage!

The technician was very polite and explained all. But claim coverage by your warranty company is sparse and there is a lot of fine print that the client is not made aware of prior to signing up. Even when the appliance says covered under contract, they come up with some or the other reason to not cover it. Then they say they give wholesale price equivalent, which no client has access to!! The case managers are rude and just keep quoting policy contracts instead of listening and explaining. No consideration at all

I know sales is a hard profession but I really dislike pushy salespeople. The first guy I spoke with lied about the coverage and would not send me the policy to look at. I was not going to sign up for something without seeing exactly what I was purchasing. Eliot was much less pushy and answered my questions well. I wanted a little more coverage (payout values) but ultimately chose based on network of service team and relatively low cost.

CJ came with a big smile. He was friendly and got right to work. He texted me and kept me informed as to when he would arrive. He explained the process and was very thorough. He told me the parts that he had to order and when he got those parts he would be back to fix the dishwasher. He listened to what I told me about my issue. I would give him a ten.

Promptly responded..HVAC service tech came, had to schedule lead tech. Now waiting on an electrician to replace a wire..Lead tech says simple ..Waiting for appr. Been 6 days..Would have hoped HVAC would have 1 tech to fix this. Luckily weather cooler this week. The lead tech was very thorough and professional. Hope to get electrician scheduled soon..

Repairs were not done, what is the status, the technician has not called back nor has he called. Please let me know what is going on, I am very disappointed right now, I have been waiting for a call or an email or even something on the website or app telling me something, please provide me with some sort of assistance.

The tech they sent out to fix my furnace is a tech who has been out before for air conditioning issues. He is awesome. Super friendly, very knowledgeable and quickly fixes whatever issue is going on. I feel confident knowing it will be fixed quickly and accurately when he shows up.

Service person helping me did a great job. I had tried submitting the claim by myself but failed. I requested help and she came to my rescue and in doing so saved me money. She took the time to explain the process to me and I truly appreciated it.

May update later, but for my first claim I was immediately told the repair to my gas furnace wasn't related to normal wear and tear and that I wouldn't be reimbursed for the service call (they couldn't find a technician from their network to come out), even though the tech I found indicated on their diagnosis form that it was due to normal wear and tear. Of course, I'm able to "appeal" and work with a case manager to get reimbursed, but I shouldn't have to. I have a hunch that this is the standard song and dance their customers have to go through with each claim. Hopefully, they'll redeem themselves and I can update my review. NOT. A. GOOD. FIRST. IMPRESSION.

The representative was knowledgeable and I was happy to receive a discount. However, I was a little put off by receiving a phone call when I was just looking for the type plans but after speaking with the representative, I understood why I received the phone call. Only time will tell if Choice Warranty is the best option for my home warranty services.

I believe if you accept the replacement allowance it should be 90 to 95% of a comparable appliance to what's being replaced, you have an agreement with Lowe's for the eCard, it would be easy enough to get a price from them. The eCard should not take up to 30 days, the purpose of the warranty is to get back to normal life as soon as possible, waiting 30 days to purchase a new appliance seems ridiculous.

My service man was Gemal. He appeared to be very knowledgeable and pleasant. The only issue I have is that he said the White Roger’s 24VRelay needed to be replaced and he didn’t have one and suggested I buy one @ Home Depot or Ace Hardware. I checked both and they did not have. The more I think about it, it really is his job. That’s why I have the insurance. I would appreciate a call to tell me how this will be resolved. Thank you.

I was about to renew my coverage with First American Home Warranty at a higher rate and just started looking at the reviews for other companies. Choice came up as the best, but it said it cost more. I requested a quote anyway and to my surprise was offered more coverage than First American at a lower price. I am extremely happy with this, Ron my sales person was great and very personable which always helps! I will let you know how the service is if I need to file a claim, but hopefully not.

I called to check rates as my coverage with another company terminates at the end of the month. I had been with my previous company for 3 years. Christian was very informative and flexible on my rates and deductible. The 3 year (really 3 1/2 year) plan worked great for us at a good rate.

Tom was very nice & professional. He came in w/ shoe covers & did a great job! I would recommend having a home warranty from Choice Warranty. They are there to help if you need a repair. We have had our home warranty for over 10 years & will keep going forward.

Great courage in terms of quality and affordability; and excellent customer service. I would recommend Choice Home Warranty for coverage of all house appliances. The coverage is extensive and thorough. The only shortcoming I find in their service is the very long claim processing period between claim placement and resolution.

The repair people are trying, the parts are back orders indefinitely. Choice says tough **, they can do nothing, said they would review it, did nothing. I am still waiting for parts that may never come in. So what am I supposed to do - in the meantime, go to the laundry mat.

The technician was professional, carried and displayed an ID badge and was very thorough in his initial evaluation. However, I understood that his estimate of repair cost was $450.00. When looking at new dishwashers from both Home Depot and Lowes, their cost was about the same or less than the repair costs. Since this is an 11 year old unit, we expected that it would be replaced rather than repaired. Spending funds to repair a unit this old doesn't seem wise since other parts are likely to malfunction due to age costing more money for additional repairs in the future. Replacing it would seem the most cost effective alternative. However the decision was to repair this unit. Choice Warranties was quick in getting a technician out to us which is a very positive action. Both my wife and I are handicapped and handwashing dishes is very difficult for us.

Such a great way to start the contract, the person was very knowledgeable and great to present everything and could tell they really wanted my business. I had several questions and he took his time to explain everything and gave me a great price. I had a bad experience with a previous company and this is by far a way better way to start off.

My motor on my furnace went out on October 16, 2023. I live in Chicago where temperature range at night from 30 to 50 degrees. My furnace did not get fix until Friday, October 27, 2023. It took 11 days for my furnace to get fixed. I’m scared if my furnace goes out in January or February and the temperature ranges from 5 degrees and below. I couldn’t stay in my house. I think it should have been fixed sooner. Air Solutions was great. Thank you in advance.

Since I retired my income is less and when I called to voice concern about my monthly payment going up, I was told that a request was put in. For me to get the monthly payment lowered back to what is was and my service fee was reduced to $75. I appreciate that so much. It helped a lot and I can continue my service and get my oven and garage door fixed. Thank you Choice Home. I will be happy to always recommend your company.

Took a full 10 days to schedule a plumber to fix my leak. Found out from him that he was just hired the day before. So that means you had no one in this position for my area and didn’t tell me. Kinda disappointing and dishonest.

The rep that I had answer the phone was very good and met all my needs. Thanks for your help. It was very important to me to get it fixed and not have to worry about it. No more once again thanks for all the help. Great customer service and friendliness.

I was very pleased with the technician that was sent to my home to unstop my bathtub/shower drain. Devin was very friendly and professional. He accomplished the work quickly and efficiently. When he was finished the tub drained better than it ever has. He didn't leave a mess and gave me pointers on how to prevent further stoppages. I was very impressed with the quality of work and his professionalism.

Last two claims on subject items, paid almost $4000 out of pocket. You do not need my opinion, you can easily guess it. Both of these claims were thought to be covered. We have had CHW for 10 years and in my opinion have been very careful not to overwhelm CHW with stupid claims.

After having an electrician come out and install a transformer it should’ve been turned down since the voltage is too high and Choice Warranty is telling me to have them come back out it isn’t covered. Giving one star is too much, at this point zero stars is the service given.

I wish that CHW did reimbursements with all companies because I could of had the part replaced while the guy had the unit open. Instead, I had to wait three days later for the repairs, and then the guy asked me what was wrong and all they did was replaced the contactor without doing a Diagnostic check.

In my experience scheduling and the service process (trying to get CHW to pay for repairs) leave much to be desired. I would only recommend CHW to my enemy. Don't know how CHW received a #1 rating. The competition must REALLY suck! It's like choosing the lesser of the evils.

Do not let any of these good reviews fool you. Most of the good reviews are from their own employees. They have the worst customer service, very unprofessional, persistent, demanding. When you want to cancel service, they will transfer you to so many departments where you won’t cancel service. They don’t cover half of what they tell you over the phone. I called for the first time to get my washer fixed and never got it fixed even the guy that came over to fix it said Choice Home is the worst to deal with and recommend Sears Home Service.

The workmen came as they said when they called to make sure that I was home. They were able to repair the leak in just a few minutes and they didn’t leave any mess. Could not be more pleased. I had called about the leak on Monday and got an email about 3 hours later saying that the workmen would be coming on Tuesday. So the problem was resolved in less than 24 hours.

I was pleased with the savings and purchase price of warranty. Milan was very helpful and knowledgeable. I am happy to have switched home warranty companies. I look forward to doing business with Choice Home Warranty. I am glad to have chosen Choice Home Warranty as my new warranty company. I hope I don’t need to use it but am glad I have the choice.

Overall, I have been satisfied with Choice Warranty, but I I was not pleased with my last experience this past summer when I needed a plumber for my kitchen leak, after they were unable to locate one I was given permission to find my own, which I did. It was not stressed to me that I would need to submit photos. Anyway this simple misunderstanding cost me $60.

It was easy to sign up and a great deal. I am looking forward to great service. I was also given a great deal. The operator was very easy to deal with and solved all my problems in a very professional manner. I am almost excited to use my new policy.

Choice Warranty sent a technician from The Appliance Guys Company to service my refrigerator when I submitted a claim. The technician provided outstanding service. He immediately identified the problem and the necessary steps to resolve it. He took the time to answer all of my questions. I was very satisfied with the service I received from this company. The Choice Warranty claim process is very user friendly. Choice Warranty was very prompt in responding to my claim and providing a knowledgeable, professional company to take care of the problem. The Choice Warranty service fee is very reasonable as well. This was my second claim with Choice Warranty and each experience has been positive.

Daniel ** was my sales person. He was very professional along with being patient and kind. He explained everything. I was very unsure about the process since I have never used your company before. Thanks for your patience Daniel. I feel better knowing that my home has a good Home Warranty protecting us.

The contact person Danny ** was very helpful and knowledgeable. He was a pleasure to talk to and got me a great price. I was tempted to get quotes from other companies, but the offer from Choice Home had all of my requirements. I especially liked if I need service, after one phone call, a experienced technician would be sent to my home.

Very satisfied with technician. Not so much with website and email with home warranty. Got a text. Said the ticket was resolved and wouldn't tell how it was resolved. Asked twice and I never got an answer except to say the ticket was resolved. Trying to get a straight answer was not working. It's very frustrating when all you say is ticket is resolved and nobody can tell me how it was resolved. Called the technician and he said it was resolved by agreeing to buy a new compressor motor on the AC unit. That's all I needed.

The serviceman was very nice and knowledgeable when he arrived on Oct. 27. He found the problem quickly and ordered the parts. I have received notification that he will be back on Nov. 3 to install the parts so that makes it a week from start to finish. That’s not bad in this day and time.

Been paying for pool coverage and Choice Warranty has covered nothing. Always some exclusion. Only covers above ground items which is Filter and pump. You denied both claims for the filter & pump which are the only 2 items above ground. So what do you cover. Your E.5 was a ridiculous excuse for the policy. Claim adjuster used the same verbage so it was useless. They were not interested even in discussing the issue. Just repeated what I already heard. I probably will not renew with CHW next year. I feel like I have been scammed by the fine print of what is covered.I definitely will NOT have the pool covered again. Thank you for your time. I am advising my friends that are looking for home warranty (almost all have pools) NOT to add on the pool coverage.

Our technician was very helpful and explained everything he found in his thorough evaluation. The door on washer was locked and would not open when cycle was finished. Technician removed cover and explained the workings of the washing machine, the difference between front loading and top loading machines and different brands being better than others.

I had a water leak from the freezer in my subzero, in addition to the temperature not cooling beyond 13 degrees. The technician group assigned to the claim (Applix) did a wonderful job diagnosing and remediating the problem. I opened the claim and one week later, the parts were already ordered and the technicians came again and fixed the issue.

Cost $85 but it was a good lesson. He Explain to us what the problem was with the thermostat and how to fix it and he fixed it and it was an $85 experience. But we learned a lesson. It did not upset us that we had to pay for that. It was a lesson well learned.

Chris was very polite and efficient. He put shoe covers on to protect my carpet which was good. He had my AC unit up and running in 30 minutes. Great service.!!! There was no question about my deductible and my charge card was used to pay. Of course he had to call and let his office run the card thru after he gave them the number. But that was not a problem.

My only complaint is that it took about a week to get a technician confirmed. I guess we are considered "remote" even though the small city population is about 15K people. But, once here, the repair was completed in just a few minutes. And the technician explained the issue very well.

Angel was very helpful, respectful. He answered all my questions and provided additional options for the coverage. He sent all the information via email and reviewed all the policy coverage that were right for us. He went through the process of using the policy if ever necessary. Thank you Angel.

Choice denied my furnace repair claim citing a broad exclusion on valves. Since I had my system cleaned and the problem was identified I included the description in the initial claim that they made. They sent a technician which cost me the service fee knowing they would not cover the problem, apparently.

Had repairman come back to see the noise that was coming from disposal. I was told it was find. The dishwasher repairmen came to see about my dishwasher and they took a look at the what was wrong disposal and got it fixed. Dishwasher still has to be fixed still but their men knew what the problem was.

Zero stars. I would recommend the technician. Who, does NOT have a contract with Choice. They don't want to work with Choice Home Warranty, so I paid out of pocket for diagnosis. I would NOT recommend Choice Home Warranty. They make every excuse NOT to cover something and when they do, they give you discounted “wholesale” value, which the public at large can’t access, so there is a large financial gap of out of pocket expenses. I am appealing a denial, and when it’s over. I’m changing companies. It's not worth the value or aggravation.

The technician greeted me from his very clean truck. The technician was very professional and knowledgeable about the washing machine. He explained everything that was an issue. He thoroughly examined the washing machine and put everything back in place. He was very personable and asked if I had any questions. He promptly sent my needs to the company and it was processed quickly.

The guys was so friendly, business like, told you everything he was doing. Just a very pleasant and liked the man and his work, had to order parts and keep in touch. Very professional and personable. Great job. Great guy. Glad I had warranty, ice maker on fridge, heater and brain for dishwasher. We also learned a lot from the man on things we could do to help the life of both appliances.

After purchasing Choice Home Warranty for 3 years for two homes for several thousand dollars about 10 months ago, I have finally made the first claim on one of the homes. This pretty much turned, and is turning more and more into a disaster. My pool heater was making noise and was in need of repair. They sent out a technician who diagnosed that he needed to replace two items and the Heater would be fixed. Choice approved his report and he returned to install the two items but the heater kept on making noise. The technician stated that the problem was the heat exchanger and he said that it is the main part of the heater and that the heater needs to be replaced and put that in his report to Choice.

The sales representative took the time out to explain everything and answer all the questions I wasn't sure about and wasn't very patient with me and really knowledgeable about your services and offers plus the service that your company was offering was exactly what I had been looking for. It fits my needs and my budget. Every other company I have been in contact with their replacement limit did not work for me and the appliances that I have in my home plus they only would insure them for 3 years and I needed a lot more than that because I have a new home with all new appliances

You set up an appt and the man didn't show up. I called you, then he called and was very nasty on the phone. He lied to you that he had tried to call me, I have an iPhone, no call. I am a 76 year old widow and he had my address. I was very scared. He said get someone else. I called Choice and they said I could get someone I knew and get reimbursed. They never said I needed preapproval. I got a trusted company and now your agent said I can't get reimbursed. I am very very upset.

The person I spoke to was very informative and the information was explained so that I could understand it well. Because of that I purchased the Warranty program. (Insurance). I left American Home Shield because they never did what they advertised when any amount of money might be involved. I feel that I will have a better experience with Choice Home Warranty.

Great technician. Thank you I should not have to describe anyone that has been here once. The visit was good. The work was performed and cleaned after finishing. I would suggest this service to others. Thank you again for your service. I didn’t understand why you had to diagnose my problem before you could did it. I think that is not a good solution. You should know whether you will fix the problem based on information given.

Difficulty understanding person via phone call. Not happy that there is no service/inspection for seasonal A/C and heating tuneup/startup. I feel this is needed as to prevent future problems with A/C and heating units. This is my comments and hope Choice will add this as a service. End of comments. I am done.

Brayan was very helpful and eager to get me the right insurance. It turns out, my daughter has Choice for three rental properties she has. Brayan gave me a great deal on a multi-year policy. I am very pleased with the policy, cost and the service he provided to me.

Your delay in service repair is not timely when it is a matter of emergency. Just because you don’t have many technicians in an area. Let or allow the customer to find an adequate technician to perform the job and settle with that technician. If it is at all possible, why do I have to go find a hotel room to take a shower so that I can go to work if I don’t have water in my home when I told you that intake pipe inside the house has burst. Thank you.

Elizabeth was my rep and took very good care of me explaining everything in detail, so it was a no brainer for me. She saved me a lot of money in the process too. The true test will of course be in the service but the way it sounds that will not be an issue. Adios AHS!!

Felt I received complete and thorough information to make a decision. I was offered discounts based on age and occupation. This all helped me make a decision regarding which home warranty company and plan to go with. My agent was polite and professional and although was definitely trying to make a sale, listened to the questions I had and answered the questions thoroughly.

It took a little over a week to get water heater repaired. The replacement part was under warranty. I had to wait 6 days for part and scheduling tech. It would have been helpful to have part tracking number to properly schedule repair. Tech did a very good job on repair when part was received.

I have an 18 year old Central unit and have had this policy for 3 years and told, "Don't worry. They will cover any expenses." My heater in the unit went out and the person they sent told me it was normal wear and tear. The Choice case manager said the tech told them it was because of no maintained. I ask her to have a 3 way call which she would not do so they both are stating different versions. I was told to get a second opinion which I did and they said which they denied. I have had the policy for 3 years and never had to use until now. Paid for this as they told me to do if I wanted to appeal and then told me they were going with their technician's report. Never would I ever recommend Choice warranty!!! The case manager was so very rude. This is a horrible company!!!!

Luke ** was awesome from the beginning of the call to the end. He got my HW plan within a good monthly payment which helps with our budget and protection for our home. I am excited to start this new journey with CHW. Staying on budget is my number one priority and CHW did just that.

My dryer wasn't properly heating. The technician communicated his time frame of arrival the day before. The day of, he called me shortly before he arrived in enough time for me to meet him. When he arrived, he assessed the problem and had my dryer fixed in about 30-45 minutes. He was very professional and did an excellent job.

Recently had Russ from DFW Appliance visit to correct an issue with our dishwasher. He was very professional and explained the process step by step as he was performing it and made several suggestions on how to preclude it from happening again. He was courteous and helpful. We were very pleased with his performance.

It would appear the standard insurance operating procedures are in play to automatically deny everything then you have to fight from the backside to get them to listen to anything. You're stuck on the defensive from the start. No idea why they collected a policy payment when you have no chance getting them to do their part for anything when you need. Well, no, I have an idea on why. :\ Grrrrrrrr. . .

Kyle was knowledgeable about products, was very patient with me and answered my questions thoroughly. He was very polite when he explained everything, would recommend your company and Kyle, already recommended to my son after I got done on the phone with Kyle.

After I had filled out the application and given you my credit card number and security information I noticed at the bottom of the page, on the last line it tells you that CHW is not available in California. Why wasn’t this mentioned at the beginning of the questionnaire. Please explain ASAP.

I have only encountered this particular Sears repairman once...His name is Juan. He kept me informed as to when he would arrive, he was prompt, courteous, respectful and knew his business. He ordered the replacement part needed and gave me a date he'd return to repair the dishwasher. I was very pleased.

I just purchased my house a few months ago and this is the second time I've needed to use the warranty. The first time my dishwasher stopped working. The process was smooth and the issue was fixed quickly. The technician was on time and professional. I'm looking forward to another great experience.

Air handler was 32 years old and went out. CHW said there was no maintenance done, fan dirty. A unit does not go 32 without maintenance. Would not repair. Asked for a refund because nothing seems to be covered. They prorated our washer when it went out and could not repair it.

The technician was on time and very personable and friendly. He was able to make the repair quickly and efficiently. He answered all my questions and cleaned up after himself. I would highly recommend Choice Home Warranty to friends and family and to my real estate clients and fellow real estate agents.

I called about my Refrigerator and the service was quick and the response to my problem was solved the same day and it only took them 15 minutes to make a diagnosis and solved my issue! Thanks for the quick reply! The service is what a Homeowner want quickly and precise reply to the customer problem. The agent is very knowledgeable and professional!!

When I made the claim for a leaking kitchen faucet Choice home warranty responded the same day. Sage plumbing was there with in 24 hours. He was very thorough and professional. I would recommend them to whoever needs a plumber. Thank you for such a quick and professional response.

Midland Air were very fast to respond and set up a time within 12 hours. They were courteous and were happy to answer all my questions. The Technicians inspected the entire system. They took pictures of my evaporator coils and were happy to show me that the coils were clean, which is comforting. They found that the refrigerant was low about 3 pounds, but could not locate any leaks. They went through each possible options and made sure I understood. They injected Easyseal Ultimate-ls into the system, and to this day, the system blows cold and runs less than an hour or two per day. Thank you Choice... for sending knowledgeable and courteous contractors which exceeded my expectations.

The appointment was set up, but because I had a pumping leakage, I thought that five days was too long to wait. I have to keep turning the water off at the street. But after the plumber came, it was taken care of really fast. If there is a plumbing issue, it should be taken care of as soon as possible.