Choice Home Warranty Reviews

Put in claim for refrigerator in Las Vegas NV. Took 5 days for technician to arrive. Tech said appliance could not be repaired and said they let Choice know. Choice said more info needed. 4 days of Back and forth calling tech company and Choice, both say other is wrong. Finally canceled contract and bought new refrigerator. On another contract for home in MT, made 2 claims months apart for different break downs and Choice could not get a technician out for either case.

Jason was very helpful in getting the best possible price for our home warranties at both of our addresses. We appreciate his attitude and caring. He answered all of our questions about the policy that we were concerned about, especially the ability to be able to get quick service on items like our air conditioner, as we live in Arizona and cannot wait 3 or 4 days to have it fixed.

Definition of "replacement" needs much more clarity and should include the recommendation of the technician. In this case the recommendation of the technician was to have the entire heating and cooling system replaced because of the need to switch over to a modern coolant (r-22) instead of having two different coolants, the former being much more expensive and less as efficient. Also the option of receiving only a cash reimbursement allowing the customer to assume the lead role in determining the extent of the work to be done as well as the one to do the installation.

Joseph ** is a phenomenal sales person for Choice Home Warranty. I can’t speak to the service offered by Choice yet because I have not started my plan but will in a week. Joseph offered me quite a few incentives to purchase and even made me laugh. Please Lord let this company be as good as it sounds today.

The Technician was very courageous and friendly. I really had no idea where the hot water heater was and I wasn’t even sure what the problem was. Nick just came in and found it behind a wall and in minutes diagnosed the problem. I would be proud and honored to share my experience with Choice Home Warranty!

They have managed to find a way out. There was a faulty part that caused irreparable damage to the tub and the machine now leaks and they said they cannot help with replacing the machine because they do not cover physical damage even though it is internal and due to the faulty part. So now after waiting over a week to get a service call... paying $ for the service charge... now we have to go buy a dishwasher. We will not be renewing our warranty with Choice.

This last experience was pretty frustrating. Our furnace needed to have the control board replaced, and the company assigned to the claim was much easier to work with than Choice itself. Choice gave me a confirmation for the replacement date with a timeframe range of about seven hours. We cleared our calendar and canceled plans to be here during that time. The time came and went and no one showed up. I tried to call Choice and was transferred over and over to a number saying the office is closed. This was a Friday, so now there would be no one I could speak with until the next week. I left a messages and wrote into the company on the customer support page. I never received a callback even still.

I had changed whole house warranty companies twice last year over issues that was just customer services issues. I didn’t have any problems this last time something broke in my house that needed to be fixed. I made one phone call, paid my service call fee and it was handle. I was impressed with the service, text and email contacts I got. Thank you.

The original repair date for my refrigerator was set for 3 day after I called. When I called to ask for a sooner time I was told I would have to call the repair company myself to try and get one. This was unacceptable. The service technician was very capable and was not any part of the problem.

The Tech, Giovanni, was friendly and professional. He explained our replacement options and then quickly put the new disposal in. He was knowledgeable and thorough. He also informed us how to signup for the disposal's warranty. He was in and out within about 45 minutes. He did a clean job.

Once we had a firm date, there were no issues. Resolved the problem. In and out no problems. My time frame was 7 thru 11. They got here at 11. They were done in 10 minutes. It was an easy replace and they had it in the truck. I was able to call and rearrange the time. The lady at the office was kind and helped me with appointment with ease.

We were strongly encouraged to find a qualified technician ourselves & file for reimbursement. We found someone who is coming today but the process is confusing & not as easy as when CHW sends a technician. So we will see how this works. Also finding a phone number for CHW customer service is difficult.

From the original service call on 11/24/23, it took Sears 7 weeks to successfully complete the work. The original tech had poor people skills, failed to properly diagnose what was needed, causing a ridiculous delay, and was obviously ill suited for the job. At our insistence, Sears finally sent another tech - John - employee ** who completed the fix in 10 minutes! My 5 star review is for John....

I had my washing machine bought out because it was too old to fix. They paid me money to get a new one. I appreciate their help. I would recommend them to someone that needed help with their appliances. Thank you Choice Warranty for helping me in this situation. Everyone was so helpful

Although it took over a week to find a company to repair my refrigerator, Choice was persistent in searching to find a local repairman. And it was well worth the wait because Mr. ** provided excellent service. He kept me updated and most importantly I didn’t have a 4 hour wait period!!!! Mr. ** and his assistant were very professional, cordial, highly skilled, and efficient!

I would have given this review a five star but I was not pleased with the time that I was scheduled to wait for someone to fix my garage door spring. I was locked in my garage and could not open the door and the warranty service scheduled me 3 days out. Thank God. The company called me and I was able to get them to come the next morning. I would like to see an improvement in the length of time. You have to wait for an emergency as this was an emergency.

The man that called me back was short with me. And I couldn't understand him. I tried to ask questions and he talked over me. The background noise was really bad. The only reason I call in the claim was I wasn't at home with my Policy number....

Before talking to Chantel ** we were headed to Another warranty company. She was very calm and professional. She explained my denial and made things right. She is a true asset to your company. Very courteous and very prompt. She showed me the codes and the policy which made it clear.

I am so happy for the best treatment I've ever received and I'm also happy for the best price. For your services, I thank you very much, But I want you to explain to me about limited roof. What does that mean. I would appreciate an explanation. Other than that I'm happy with your services.

Extremely dissatisfied with my claim care rejection. I had a water leak in the ceiling of my basement, and they refused to take care of it. Your company told me that it was a result of abuse or neglect. How can it be abuse when a water leak is in your ceiling? This company was given to me as a referral from a friend and obviously I made a great mistake.

Called for repair of furnace. Choice call back was immediate. Scheduled an appointment with Just Better Air Conditioning and Heating. Satisfied with Technician Jason. However I was not satisfied with the charge. Choice charge is $65.00 but in order for the charge to be $65.00 the company wanted cash. Since I used my Debit card they added another $1.95 to the call which totaled $66.95.

Within minutes I received a updated email from Choice with the plumber name, date of service and time. This is my first time dealing with Choice and expected to checking emails for the next few days. My husband is the one that signed up for Choice but due to his illness I will be handling. Thank you for the fast response.

It stopped working. The Technician was very kind and knowledgeable with this issue. He knew exactly how to diagnose the unit. He explained everything professionally. He was very informative and covered any questions I had. He discussed what was happening with this microwave so that we knew and understood the issues. He came to diagnose this unit in 30 degrees below windchill in my area. Would and I do recommend your company to my friends and family.

Weather conditions considered at the time required more time for a technician to accept the assignment. Other options were offered if this needed an immediate solution. As it did not, the time needed for the assignment of this by Choice Warranty was appropriate given the weather. As previous claims have been satisfactorily completed in the past and present is the reason for this recommendation.

Jared was awesome, great to work with. Called to let us know scheduling. Super professional and helpful. He let me know the issue, when the part would be in and even tips to stay warm while we waited. It only to less than 24 hours to get the part in and get it fixed. Would recommend him anytime!

Warranty has been a true benefit, just the savings on two services in a year has more than paid for the cost of the plan, would recommend for every homeowner to purchase a plan. The tech would made the service call was efficient and knowledgeable on the appliance. Would recommend Jones Service to anyone who needs a appliance repaired.

I have had a run of bad luck with my appliances. I have had to call about 4 different items in the past 2 months. The customer service I have received has been great on all four items. Each call has been handled the same way. The staff is polite, pleasant and appeared to really care. I would and have recommended Choice Home Warranty to friends and family.

The technician that came was so friendly and professional. I felt very comfortable with him. He fixed my problem in no time and we are warm again. I couldn’t have asked for better service! He should be commended. You are lucky to have this person representing you as a vendor.

Unit not cost effective to repair. After 20 years in service Choice allowed almost 50% of original value. Diagnostic service was prompt and hassle free. Reimbursement was made quickly. I would definitely use and recommend Choice Home Warranty. I have used them for several years and recently purchased multi-year coverage.

Choice Home warranty service, they have gone above and beyond ALL I have needed them for. I have and will continue to refer them! I am glad I made the choice to get their services and will definitely be renewing my contract when it is due! I even am a licensed insurance agent and still use this service over my home insurance coverage.

The service technician that came to check our washer was knowledgeable. He found the problem. He told us he would report it to you. I received a report from you. You told me that you would replace our washer. I then received and offer of $343.00 in the form of a Lowe's card. I checked at Lowe's for a washer. They range from $498.00 on sale at the time all the way up $800.00. We believe that an offer of $343.00 will not replace our washer. I would for you to find a washer to replace ours.

It is difficult to speak to a real person. When you do things get done. I would like to get a timely reply to my claims and not email. A phone call would be great. We have lost the human touch. From what I have researched they seem to be the best out there for home warranty, I will be using them again in the next year.

I'm so pleased with this plumbing company. The guy they sent me, Jeffery, he called as he was on his way as the appointment guide stated would happen and he arrived within the window he said he would. He was so thorough, he asked questions, he checked things I complained about and noticed other things that I had not. He was knowledgeable and polite and didn't make me feel as ignorant as I clearly am/was and I appreciate that. I've had to call plumbers before, but now, I'll definitely call Kintex Plumbing if he's the employee standard.

Technician arrived early---which is great. However, through no fault of his, the part won't be here until Friday at the earliest. It's in the high teens at night and we have no heat. Would recommend trying to source alternatively other than just contracted vendors for parts. Technician was great! Would like to be able, through the program, to choose our local vendor who knows our unit.

We recently obtained a new home warranty policy, and we could not be more pleased with the ease at which we were able to obtain it. The agent on the phone was knowledgeable about the policy and was even able to save us money because of discounts offered because we were seniors

I had an excellent experience with the case manager assigned to my case. She did an excellent job explaining to me my options and we came out with a perfect solution to the issue at hand. She was professional and courteous. Although my case was not simple, she took her time and guided me through my options. Scheduling a time to speak with her was very easy and convenient with my schedule.

I contacted Choice today regarding my policy. It expired and I purchased a new one along with some discounts. Salesperson was very helpful and professional. Only negative was when my policy was to be renewed, I didn't notice and it expired. You should have auto-renewal for those that prefer it.

My experience speaking with Daniel was that he was very kind and professional. He was patient and took the time to explain the plan and answer all my questions. He made it easy to switch to Choice Home Warranty. The Total Plan covers more than my old plan for less money. I would recommend the company to my friends and family.

I was very happy with Dan ** that came out to fix my furnace. He was very knowledgeable and professional. He found the problem quickly and had it fixed in no time. I would recommend him. I plan to have him come out in the spring to clean and service the Furnace and Air.

(1) Whirlpool refrigerator freezer has a ice maker that running over the ice tray. I have take an ice pick to breaker up the ice. (2) GE Refrigerator freezer light is burned out. Tried to change it out. It gave me a shock and you can feel the electricity in the metal handle sometimes. I called the 1st time. A lady hung up on me. I called back. The lady told it would be $85.00 service call.

Unfortunately, I had a bad experience with your service. Our furnace stopped working on Sunday night. I entered a claim on your system on Monday morning. This is Wednesday evening and NO technician has called or emailed to provide service. This is Kansas and we are in the middle of a deep freeze with temperatures as low as 20 below. When I called to express that I could get technician here this afternoon, they told me I had to wait 48 hours for them to find a technician. I understand your rules but when I can get one here the same day, you should be able to get one here in two days. All the customer service rep said was, "if you get your own, we won't pay for it." Is this your way of getting out of paying for legitimate services needs for your customers? I'm so disappointed.

Entered two repair requests on separate items. One item was scheduled for repair; no response on second work order. Excellent technician, no complaints on service. I have prepaid 3 years of CHOICE, was told my service call would be $65... I paid the $75 charge asked for - it's not my job to negotiate. I am inundated with CHOICE emails offering me good deals to entice me to sign up... totally unnecessary and huge nuisance. I am so far very disappointed in my choice of CHOICE.

Rep was very courteous and took my information about the sudden knocking and clanking noises coming from my house heater in a very polite manner. Received claim number right away along with how I would be contacted for follow-through of the claim. When I did not understand what he said, he repeated it with no problem.

I decided to cancel my policy the day I opened it after seeing that there were almost 12 thousand complaints to the BBB in the last three years. I planned to take my time and research warranty options understanding I might choose Choice again. But the representative who “helped” me was rude, bullying and condescending — which pointed to the culture I read about in the complaints. Glad I won’t be paying to be treated that way.

We had an issue with our furnace. I filed a claim on a Sunday morning with a Monday holiday to follow. On Monday Choice Home Warranty notified us that an appointment was set up for Tuesday to have the furnace checked. Because temps were far below zero I expected that it might be some time to get a response, but we were pleased that the issue was taken care of on Tuesday as it was a really busy time for HVAC companies.

Phil ** was my Sales Manager and he was Great! I’m new to Choice but he was able to explain CHW purpose and how it functions when submitting a claim and fixing or replacement of the item. He also offered a discount and explained how the monthly billing process works. He was thorough, patient and answered all my questions clearly. We were done in less than 10 mins. Outstanding customer service and Choice had reasonable prices.

The repair man was punctual and explain and answers all my questions. He ran few cycles after repairs were completed and gave advise to keep my dishwasher working. Optional will recommend this service company.

I would NOT recommend this company. They seem to always find a technicality to deny your claim. They mislead you when trying to make the sale and don't follow through on their promises. They are pleasant to deal with but that does not make up for the poor service. Save yourself from the heartache you will have when filing a claim.

I had my ice maker replaced less than a year ago and I still have to pay a service fee to have it replaced again. I believe you should at least have a year warranty on parts and labor. I should not have to pay another service charge. You claim to be the best home warranty provider so prove it.

Great service, and they know how to listen to the customer. Prices were reasonable and they accommodate you with monthly payments if needed. Every homeowner needs a warranty service. They came highly recommended by a friend. He has used the service for years and gave them glowing reviews. Should have gotten them years ago.

A Home Repair repair agent was sent out to check the appliance and reported to Choice Home Warranty that the parts to repair the unit were no longer available. The amount I was offered was not acceptable and I requested to speak to a customer service representative, I am satisfied with the amount to replace my double wall electric oven but not the Method of payment (Lowe’s gift card). Or the untimely manner of payment. I still have not received payment. I submitted my claim #** on 1/2/24.

My Guest Bathroom fan was out. Called Choice, got an appointment, they company came out, got the approval and he fixed the fan motor. Very nice guy and he was very fast. My out of pocket was the fee of $65 and $25 for the repair. Very good experience. Didn't take long to repair either.

I called to file a claim that my furnace went out. I live in Chicago where we were in a deep freeze at a -10 with my pipes at the risk of freezing and bursting. The first She was not very accommodating at all. I waited 3 days for someone to come out called Thur. at 9pm, didn’t get serviced until Monday at 1:30pm. I think this is unacceptable. Due to the negative temperatures this should have been a high priority call. The technician that was sent was Great. He explained and made sure that everything was working before leaving. Thanks to H & Q heating

CHW was right on top our our situation. They were able to find a reputable service HVAC tech in the area and dispatched him right away. He done a fantastic Job and was informative the whole way. Again, thank you for your prompt service, it was appreciate it. We will continue to use CHW in the future for our home warranty needs. We will also recommend this warranty company to her friends and family members. Thank you so much for your prompt service. Have a great day.

Adam was patient as I asked questions and very knowledgeable. I purchased a 6 year policy which I can cancel at any time with a prorated refund. Considering how the cost of living keeps rising, I felt this was the best option. Also, I got a "senior discount" which I am learning to love.

The tech was nice and friendly. Explained my issue and fixed it very quickly. Cleaned up after himself and provided great service. Would definitely use them again, but hopefully no time soon on another issue. Thank you CHW. Love the continued good service and communication with claims. Hope to be a customer for another year with this company.

Thus far, our experience with Choice has been good. So far, they have been awesome. I had a leak in a couple of faucets. It wasn't a big emergency. They didn't come immediately, but they kept in communication with me about it. The technician who came was extremely professional. I needed new faucets, and so he got right on it with Choice Warranty and ordered right away. He was meticulous about matching what I already had. He was really quick to get back to me. There had been a delay in the product. He had an appointment and then they didn't come in. When they came in, he scheduled the very next day.

I had an issue with dishwasher and raised a request. Technician came and did not even open the dishwasher and said there is no issue and kept running cycles saying it is just foaming. When it did not worked after he left, I called him again and he said that he will order a part. After few days I called him again and he said part is backordered. I had GE person came and had a look at dishwasher and after running diagnostics they mentioned that due to this running other parts are also messed up. I called technician again and then Choice Home said that this is normal wear and tear and they don’t cover. How come they approved the part at first place and now saying they do not cover. Overall 2 technicians came through chw and made the situation worse. And chw is not covering the claim when the technician they send made it worse. Never go for the service from them. Waiting to see if they can resolve this issue.

Mike was very thorough with his explanation of the home warranty. I just hope I can depend on good service if I need your help. PS. Could you please mail me the info that you emailed to me, so I don't have to use all my ink and paper up!!! Thank you, Virginia.

After having another home warranty coverage for 12 years decided to switch. The agent Henri was very helpful and found great saving for our needs. So happy I made the call today. Got a great deal and locked in for 6 years to boot. Our old warranty rates went up every year and deductible went up 3 times in 12 years. Their service was horrible and always told that's not covered. Was told I would never hear that again. Thank you.

The guidelines were excellent and very informative. I inquired to email add concerning this service. I received numerous emails, text and phone calls from different agents and was quite frankly becoming quite irritated by all the calls and texts. I caregive an elderly lady and didn't have time to speak or text until today. When I told Jen my situation and I would have to call she gave me the number and said call at my convenience and gave me hours and number. At that point is when I decided that yes I would call. If the texts and phone calls would have persisted I wouldn't have called because I was beginning to wonder was this spam or the real deal. Messages were left from each phone call which were many which mimicked any scams that might be out there especially my being a senior.

During this conversation, I had given the sales rep my requirements to send me a confirming e-mail with his name, extension (which he offered during call) presumably with the policy number (was not sent). He failed to listen to what I required from him. This was a very poor example from someone who has customer facing skills.

In the year I have had this warranty they have come out about three times and it’s always been quick. Time technician gave me a problem because he wouldn’t respond but they resolved it and sent someone else in two days. Customer service is always been quick to respond. I would recommend this to anyone who just bought a home.

I was very pleased with this company. He came out and fixed the breaker. However, it did not work 30 minutes after he left. He came right back and did some more checking and figured out that I need an electrician. He was very kind and understanding. Kept me update on what time he would be here. Called right before he came to let me know he was on his way.

While I cannot yet attest to the service provided, I can say that becoming a member and obtaining available discounts was quite easy and ZERO pressure. Very impressed thus far! Hopefully, I will not need to use the services, but if I do, I feel comfortable knowing my home, and my family, is in good hands.

I was surprised at how quickly the service was scheduled. Very professional staff and very efficient. Glad we made the investment, would recommend a home warranty from just what we experienced. The peace of mind is work the small monthly payment. The item we had serviced was older, glad they were able to fix it.

It was nice to talk to your Salesperson Mr. Phil **. He was extremely helpful in explaining the details of the contract and the exclusions therein. He was very prompt in returning our calls and displayed patience and courtesy in answering our questions. We were very satisfied with his explanations and expertise.

The repairman requested & listen to me explain what the problem is. He did some test, then told me what he needed to do to solve the problem, but you had to be contacted & approve the job, and if you did not approve what my cost would be. You approved & he replaced my garage door opener & rail.

I Googled Top Rated Home Warranty Companies and Choice Home Warranty came up at the top. I called and Phil ** was very patient and explained the coverage that I needed in detail. It was a great customer service experience. I am now a new client and I look forward to working with Choice to ensure that my home is protected.

Our clothes dryer worked but did not get hot enough to dry the clothes. The tech sent out by Choice was there the next business day and replaced the heating element. He was fast and efficient, and the dryer worked great when he left. I would recommend Choice as your Home Warranty choice!

My claim was denied. It is not the first one. It is the sixth one. They have never approved a claim. What the tech told me and what the claim denial says are two different stories. They are refusing to contact me regarding the appeal I made. just been a total rip off.

I just joined so have not experienced any services yet and the list of coverage is impressive as the home warranty I had didn't cover half of what Choice does. I look forward to having my home in their care in the future and only time will tell. Thank you.

Good job. Very thorough. Warranty is for an investor house that will be sold soon. Spent lots of time explaining everything. I am buying for the new buyer of the home. Home has been rehabbed and in very good condition but a home warranty is always a good close when selling.

I am very pleased with the service provided. He was very professional, arrived on time and explained what he was doing and why. He also took the time to help me reset the outside garage door panel. I cannot think of anything he could have done differently. He went above and beyond the normal service. I would use their services again.

Sam arrived on time, even in the cold damp rainy weather,. I had my dryer all ready for his inspection. He was able to quickly diagnose and repair the problem... detached dryer knob. Fortunately it wasn't broken. He unplugged it, reconnected the knob, repowered and confirmed it was working correctly. He wasn't too chatty but was quite friendly. He processed my payment and was gone all in less than 30 minutes. I was quite pleased of course.

Tim was very helpful, respectful, knowledgeable, understanding and cared about my needs!! He answered all my questions I had so I could make a informed decision today! Help me to get the best plan for my money!! I can't think of anything more that I can say. Thank You very much for your help!

Choice responded quickly and professionally to my needs for repair. Waiting for scheduling and repair. Calling in was simple and very quick. Generally from the time you call in and technician responds is very fast. Their response team is very courteous and respectful. You could not ask for a better warranty company.

The person I spoke with both wihen doing my research of 3 companies as well as the same person I signed up with was very pleasant, patient, knowledgeable and professional. The only reason I won't give 5 stars for would recommend to a friend is I reserve that for seeing how the warranty will actually work when I need to use it! That's what is most important.

CHW was instrumental in getting my furnace repaired. Their quick response to my claim and approval kept my family from spending any days in a cold house. I recommend CHW to anyone looking for a prime home warranty company. The company that CHW recommended for the repair were prompt in scheduling the appointment and the tech, Isaiah, was friendly, professional, and very knowledgeable in the repair. He explained the process of informing CHW, and the time frame it should take. He was outstanding and an asset to his company.

My Technician was very knowledgeable and informative. He kept me aware of any delays or appointments, which was greatly appreciated as I had a busy schedule. He was also took a liking into my dog, and in turn my dog took a liking into him. I’d recommend my Technician for an award. Overall my Choice Warranty experience has been great.

The tech you sent was GREAT. He was knowledgeable, diligent and very competent.. We would recommend him to everyone! If we can pick our technician, I will always ask for GSA Appliance and Refrigeration…Quality service! Choice has been very helpful in our situation, would also recommend them highly to anyone looking for home warranty.

I was referred by Mike ** my neighbor and he highly recommended me to check into this company and try you guys out. The gentleman I talked to was very helpful and courtesy and that helped me decide to get the service, looking forward to be part of the family.

Techs were very professional, courteous and had a great sense of humor. They explained everything they did in DETAIL and answered all of my questions. I would definitely recommend and use company again. The only con is toward Choice Warranty and their requirement for ‘approval’ before some jobs can proceed.

Since I have been with Choice Warranty all of my concerns have been met. I only had one other call and with my last issues I almost didn’t, because I was unaware that it would be covered. I am glad I called and had the service. Thank you. Thank you. Thank you.

The agent was actually as great as an agent could get. In fact it felt like I was ordering service from a family member. After reviewing information about the company, I am canceling my existing home warranty the effective date of this policy. I fully believe I have selected a better company to protect my products.

The tech was very personable and knew immediately what needed to be done and fixed in a timely fashion. He called when he was on his way giving me an approximate time and came within that timeframe. He was extremely respectable and at the same time friendly. He was also a true gentleman.

This company is known for denying claims because they don't want to pay. They misinterpret your contract and the policy to deny your claim. I've had several different subcontractors tell me to switch my home warranty to another company because they'll deny your claim. If it's at the end of the year. Everything is denied from Oct through Dec. They'll point to one of the excludes even though it's not what is occurring in your claim. There could be water everything where and they'll say it's looks like gel. Or they'll claim it's rusty and plastic can't rust. Someone needs to file a lawsuit against this company.

After previously having such absolutely horrible experiences with another home warranty company, we were initially dubious about this company. That all changed when we spoke with Angel. He was both very professional and extremely thorough in explaining the plan in its entirety, and best of all we found him to be trustworthy.

Pleasant talk, Cristian was helpful and friendly and stuck with it to ensure I received all documentation. He went over the different things covered by the warranty service and explained any questions that I put forth. I look forward to using your system and will be better fitted to review when I get in a position to need help? Obviously, it is usually better to have and run equipment that stands the test of time.

I don't like that all communication is by email, not phone or text. It is very impersonal and there is no input from the customer. I don't like that I am supposed to be at home from 8AM until 5PM for the repair. That is ridiculous, regardless of the reason. People have other things to do in their lives for which taking an entire day off to stay at home and wait is not possible. The system doesn't work well for me because I am not tied to my email for this kind of appointment, nor do I understand how, when requesting a repair on an appliance, I may have to wait over a week for a day assigned, but not have any idea of the time of day that it will happen.

The person Choice Home Warranty sent was excellent. When the part that they replaced broke, they came back and fixed it. What did not work for me is that you cannot talk to a real person. You have to first put your claim in on the computer and unfortunately, no one works on weekends or after 5 o'clock. I had a problem that started on Friday afternoon and didn't get any help until Tuesday morning. It happened to be a broken furnace which in the winter time is a problem. A company as big as Choice Home Warranty should have service over the weekend and after 5 o'clock. It's ludicrous to think that that is impossible.

Salesman was friendly and explained how I can save money by buying a multi year warranty. Also, made comparisons of his warranty to my existing warranty with a competitor that sounded like his offer was a better value. I still have to compare the warranty between the two companies to be sure which is best for me.

I signed up for Choice Home Warranty when I purchased my home in April 2023. This issue stems from a shower blockage/stoppage. I put in my claim on December 24th. On December 28th, the first tech showed up and said that because I cleaned up the backflow from the shower drain, that there was nothing he could do. He took the $75 service charge, and left. A week later, the shower drain backs up again. A 2nd tech from the same plumbing company arrives and tells me that the 1st tech had since been fired. The 2nd tech, without doing ANY due diligence diagnosed the blockage as roots growing in the pipes, which is not covered in the home warranty, and then left.

Choice Home Warranty is terrible. If people aren't as persistent as I am, they're not honoring their contracts. My heater broke and I called them. They told me they were looking for someone to come out. It took over two weeks. I was without heat. I kept trying to get them to escalate it. They finally went to a service representative who placated me with new language, who said no. I had asked if I could have my own repair person, would they reimburse me. They said no because I’ve had to use that service before and had a reimbursement. I got my exhaust fan fixed. They got scripted things to say stall me out. They acted like they couldn't do anything to let me get someone out here. I asked if there was anyone else I could talk to and was told no. I was left with no recourse.

The tech that came out was nice and thorough and explained everything. I am scheduled for a return service to fix the issue or to have the toilet replaced. I have not yet heard any further information at this time and look forward to working with the company to fix the issue.

Save yourself money and headaches dealing with this company. If I could rates negative I would. Tried to charge over 2K to replace a water heater. What’s the coverage for if I have to pay over 2K. Case manager very unprofessional and rude Shauntel **, acts like she has no supervisor. Management should definitely record her calls with customers.

Updated on 02/09/2024: After calling in and filing the claim it your company a few days to find someone to my the repairs to my system. Then I got a email from Choice asking if I wanted to opt out of the claim and get paid to do it on my own. I did take the option. It took over two weeks for choice to find a repair company and it took them two week to contact me. In the meantime I did the repair myself. The company you sent the work to was very slow to respond anyway. I am not a happy customer with choice home warranty. You contact for more information.

I filed a claim on Friday January 12, 2024. And my heater was fixed by the afternoon. Very good job with claim and kudos to Merical Mechanical in Rock Hill South Carolina for changing my appointment and fixing it by Friday afternoon. They did a very good job and the heater was working again by 3 PM on Friday.

Very helpful and fixed the dryer issue. Very happy with the service and the short time that the dryer got fixed. Very happy that we chose Choice Warranty. Thank you for your help and expertise in your service.

The technician was on time and the service rendered was courteous with actual prognosis of the problem. I appreciate his actual assessment given. I would recommend Choice Warranty to my friends and homeowners. This is a very true company who will provide you adequate companies who specialize in the problem you are experiencing. I didn't wait a long period of time for my problem to be resolved.

Dwight and Sylvia **

I am pleased with the quick response I received from Dr. Circuit and Electrical. They were here within 15 minutes of confirming my claim; and they fixed my outlet problem within 45 mins. I appreciated the way the Technician showed me the problem and how he was going to fix it. Great!

My garage door spring broke and I couldn't lift the door to remove my vehicle because I was recovering from surgery. The NIB Garage Door Service representative understood my needs and adjusted my appointment that day. I just recently switched to Choice Home Warranty and I am a 100% Satisfied customer. Thanks,.

My experiences with Choice have always been pretty good. They've always taken care of everything. As long as you go online and file the claim, there are not a lot of problems. But whenever you try to call them on the phone, it sometimes takes a while to get to somebody you can talk to. Some of us just keep on going until you get somebody to talk to. But their website is pretty friendly because I can use it. It's pretty easy to navigate. When I had some plug-ins that didn't work and the hall light wasn't working right, the gentleman came in and fixed it. He had everything he needed on his truck to do the job. But Choice sent out a person one time to do the air conditioner and I did not like him at all. So I called in and got somebody else to come out. But they let me change and I didn't have to pay any more money. So they straightened it out for me.

Right now, I'm not real happy with Choice Home Warranty. I needed a new hot water tank. But I couldn't talk to anyone there. I have to do this online and then the contractor is supposed to contact me. But I didn't have a contractor contact me in about a day and then finally, I got an email saying that the contractor will be contacting me. Finally, the contractor and I set up a date. But they never showed up. So then I had to wait a longer period of time for another contractor to take on the job. It was a long and difficult process. I'm considering canceling my policy with Choice.

Not one business That Choice has booked an appointment with actually held that appointment. When I was new to Choice, I expected the Service provider to show up at the time you gave me. That wasted my time. Now I call to schedule. You need to change your system and have the Service provider schedule themselves.

Fantastic customer service! Thank you Alice for helping me, I appreciate your help with my claim. You made it quick and easy but most importantly pleasant! Thank you once again for your patience and guidance in getting me claim clearly organized so the technician can read the problem and diagnose it efficiently correctly. Getting the right person for the job you always manage to do! Thank you.

I'm completely disappointed that you would refuse to honor my home warranty. I asked for an explanation as to why you would not honor my warranty and was completely dissatisfied with the warranty and the response given. I would not recommend your company to anyone. I believe that your business practices are completely unacceptable as well as unethical.

This was diagnosed quickly and repaired upon arrival of parts. Back in action again. For the $65 initial fee, I now have a functioning microwave again. I was at a big disadvantage trying to prepare meals w/o that microwave. It was lucky that the repairman was able to locate the remanufactured part to fix my unit. He was in and out in about 15 minutes to replace the control panel and it works great again.

Placed a claim and service not rendered. Apparently, the location of my residence is outside of the network of qualified service support to guarantee assistance. At the time of purchase, the zip code should have been used to verify whether this was a viable contract for my needs. This review site will not permit my complaint.

Our service man was friendly and professional. He didn't waste time getting to work and diagnosing the problem with our washer. He was very informative about the problem and procedures going forward. He promptly set up our next appointment and told us when the part should be in. I love how we could track his approximate arrival time. It kept us from just sitting around doing nothing.

I appreciate the time and effort the customer service representatives take to ensure that my claims are taken care of. I was having trouble submitting a claim online and a representative called me to take care of it. Each time I have submitted a claim I had received an appointment within 24 hours.

We reported our garbage disposal broken and leaking on the 26th of December and did not get it fixed until January 11th. There were many problems with communication, registration and authorization throughout the whole process. We originally had a half horsepower garbage disposal and a third horse power garbage disposal was installed. I must say on a positive note the final technician that put in the garbage disposal was super professional, knowledgeable and efficient.

No issue so far, service has been good. This is perfect if not an emergency. The automated system to set up appointments is very convenient. The technicians have been good for my two experiences. The repairs would have been significantly more expensive if I went directly to companies for the services. I have had the service for more than 3 years but in the past I would call nearby companies for service and they would usually do the work the same day, with this service it may be the following day for me. This is fine if not an emergency. The representatives I spoke to were very informative and I got email and text updates.

The Choice reps are friendly on the phone if you can get them on the phone. You have to go through their website, and they don't respond immediately. I had to file claims, and there were items that I was not aware of. First of all, it's very hard to get a technician out. I waited from September 29th until Christmas week to get a plumber here, and there was no contact. So I had to keep reaching out to them and asking them. That was annoying. They just kept saying they were working on it.

When you submit a claim, you call the center and tell them what’s going on. They give you a number and then somebody calls you and they start working on it. So far, the contractors have been very good. I had my washer worked on about six or seven months ago, and it fixed the problem for a while and then it reoccurred. So, the techs came back and determined that it was not the things that they fixed the first time. So, they're in the process of repairing my washer. The other claim is for my refrigerator and the technician has diagnosed it. It varies in temperature. Yesterday, it was over 50 degrees and some days it'll get down to 30. Then the next day, it's 50. I keep a thermometer on it. About a week ago, Choice was ordering the parts so they could get him back out here to fix the refrigerator.

My experience with Choice has been very favorable. They've done a good job. They responded a lot quicker than I anticipated. My most recent claim was for our dishwasher and our dryer. Both decided to break down at the same time. The dryer was an easy fix. The dishwasher required them to have to come back several times, but they were always really good and communicated well. We had American Home Shield before and we were unhappy with them, and Choice has been good. I'm glad that we made the switch.

Choice took in my request and assigned M&P appliance. The entire process took a week and I can say that the issues was resolved. Mike from M&K was very professional and did a very thorough job of identifying the problem and fixing. He also gave me 30 days warranty and his personal cell to call if the issues comes back. So far everything is working fine. Not sure if you need something fixed ASAP what would be the turnaround. So far I have been pleased with Choice Home Warranty.

Artim was great. Very professional and knowledgeable. We had taken the advice of a friend that it could be air in the pipes and ran water from various sources which resolved the problem after hearing these noises, loud enough to interrupt sleep and fear that something was about to burst for 2 days.. Artim checked everything out, explained a lot and advised us as to what to do and what to be aware of. We are very grateful for his efforts on our behalf and recommend him highly. Thank you.

I had a lot of problems and Choice helped with all of them. When my garage door spring broke, they sent over a guy to fix it. When you have one spring break, you should replace both. So they paid for one and I paid for one, and that was fixed. Then, my LG refrigerator compressor went out. There was a class action suit on that because they gave out defective compressors. So Choice replaced that, but then the refrigerator broke again and they're coming back this Friday to fix the rest of it. I was charged $65 once and they didn't even charge me twice for the second service on the leak in the refrigerator. So that was great. They all handled it on the one claim instead of two. I also brought Choice some customers from my community and everybody's pretty happy with them. My friends also took out a policy when I told them what I had. When you add everything up, they have a very reasonable price and they're a good service.

Called, filed claim. Heard nothing but email. Apologises for not being able to get a repair going. Latest email we can get someone. They will pay(?). Perfect score. Missed every claim in their advertising. Waste of my time and monies. 2 days later back to square. Up to me to get my own help!

I had a leaking pipe in 2nd floor ceiling which was dripping to first floor. In order to replace the pipe, a section of the ceiling drywall had to be cut out. When I asked if the drywall would be replaced as part of the plumbing repair. I was told that I would have to file another claim with Choice to get that work done. Since cutting into the ceiling was necessary to replace the leaking pipe, I would think its repair would be part of the original claim. So rather than file another claim and wait for approval and assignment I paid for ceiling repair myself. I think that defeats the purpose of the Choice Home Warranty contract that I pay for.

Simrel’s plumbing came. It was two people. Arthur had an apprentice with him. He took the time to show him exactly how to install the garbage disposal. He spoke so kind and patient guiding him on safety precautions. They were fast and so pleasant. I would recommend them for all plumbing needs.

The tech did good. No complaint with him. It took too long for you get someone to come do the work. If I need to call you again is my wait going to be long? It is winter and cold. Speed up a little will you. No this is enough.

When I first took out my warranty with Choice, I told the salesperson the house is 4,600 square feet and he verified that it is because there's an exclusion or a different pricing for a house over 5,000 square feet. I had an issue with the valve on the dishwasher and the tech replaced it. Close to Christmas, I had a leaky toilet and the tech they sent said he needed to have further authorization to continue with the repair of the toilet. He said that once he gets the okay from Choice, he'd schedule and come out.

The customer service reps have been pleasant and it was usually a quick response from Choice in contacting a contractor. I would hear back from someone to schedule an appointment within a day or two. I had a tough go around with Choice when I was having issues with the heating system and it was maddening at times. It hasn’t been the best experience. It took quite some time to finally get it resolved and we had more than one visit from contractors. It wound up being a lot of money out of my pocket because of their findings to replace the system. I've had to call Choice three times for small things but that was the biggest problem that I had.

I was 100% satisfied with the technician from Sears that came to evaluate my oven/cooktop. He was prompt and thorough! I was very happy with the investigation he performed on my appliance. I am pleased with this technician and pleased with the prompt reply. Parts were ordered. Choice Home Warranty Gery two thumbs up from me!

Despite the fact that the contractor CHOICE sent out specifically noted that our damage was due to normal wear and tear, the claim was denied because the part was no longer manufactured and it would have to be replaced. The rep basically called me a liar when I said we didn't touch it and it just fell off. The rep interrupted and was rude (I was too, admittedly). I have been on earth long enough to know what CHOICE did here and it is disgraceful. Why even send out the contractor and cost me $65 for an item you are going to refuse despite what the contractor says? Repulded by this company and by your customer support. As a Realtor I will be on a mission to expose this company for what it is. Already reported to BBB.

I discovered one large puddle of water in my basement and two large puddles of water in my garage. Any use of the toilets and water faucets resulted in more water appearing. I called Choice to report my issues and a service appointment with a plumber was scheduled within hours. The plumbers arrived as scheduled and the blockages were removed. The plumbers were professional and answered my question clearly. Kudos to the responsiveness and concern exhibited by Choice Warranty.

After having trouble with my garbage disposal, I called Choice. The process of arranging an appointment for the repairman was quick and easy. The work was completed in less than four days. I have dealt with Choice Home Warranty for several years and the company has always provided the best of service. I’m very pleased with the entire process. Thank you.

They've done a terrible job for me. The last time that we tried to use them, it was our geothermal heater went out. After 10 days, they still didn't have somebody to fix it. They advertise, "We can do it in 24 hours." Once in a while, it takes 48 hours. But in 10 days, they still didn't have anybody to fix it. They reluctantly allowed me to go find somebody to fix it. I had it fixed the next day. I'm very dissatisfied.

I have had a number of claims thru Choice Home Warranty and they have came thru every time. I just submit a claim and within a few hours I have an appointment made to have my problem taken care of. The contractors that have been assigned to fix my problems have all been very competent and professional. I highly recommend Choice Home Warranty to anyone that has a home. It is well worth the price.

Their initial service during a claim and tracking is good. I live in the Phoenix area and their network of contractors fix things excellently. But during the repair cycle, I don't have an advocate when working with the contractors that they hire. I have to be my own advocate and I end up doing some of the work. When there are delays in the services and stuff like that, I'm the guy calling and trying to figure out where they're at and scheduling them. That seems to be somewhat backwards to me. Other than that, the actual benefits to me, in the long run, are good.

My shower knob would not turn off my shower so we had to shut off all the water in the house. Sage plumbing was scheduled yesterday to come this morning. He showed up and changed out the filter and had it working perfectly within a half hour. I am very pleased.

Choice lived up to their name. They are one of the best home warranties that you can get. I had a claim last week for my washing machine. I had someone to come out also to look at my dryer and dishwasher. They were on time and everything was done in decency and order.

I've dealt with Choice Home Warranty before but I didn't like them because I have some rental properties. But when I purchased this new property, they had the best price. It's easy to submit a claim. They call and make the appointment. When there was a leak from the hot water tank, the contractor fixed something on that. Then we had them come out a couple of weeks ago for the garbage disposal that was still leaking. So, we filed again that it still wasn't fixed and they came out. They fixed that yesterday. I would definitely recommend Choice compared to when I dealt with them a couple of years ago. There's a big difference.

The service has been great. The techs have been very knowledgeable of what they were doing. There were a few claims that Choice Home Warranty denied and there might have been one that they didn't keep their word with. But I'm very happy with it right now.

I've been very happy with Choice Home Warranty. They would connect to me and give me a choice, and I call and make an appointment. The appointments are always on the up and up. They do their job well. The contractors are courteous and get the job done. I've had them out here several times. I had a dishwasher that I needed replaced and they did it well. When my subscription comes up for renewal again, I would renew with Choice.

Choice Home Warranty has been good to me, so far. So, I would recommend it. They were comparable to what I originally had. And I wanted to make sure that they would not add anything without my say so. I've had one claim and it went well. It was a lot easier to set it up online because sometimes the headquarters would get busy and I don't like being held on the phone for more than a minute. The electricians that came out were excellent. They looked at the problem, told me why I couldn't do it myself because of the way it was installed and the type of lights that the original installers put in there. So, when they did the one I had them come out for, I said, "The second one there is starting to go out. So, why not take care of both of them instead of me calling you to come back out." So, they called Choice and they said to go ahead and do both of them.

I had three different claims with Choice and the response was fast. I wish I had more of a one-to-one person to talk to but couple of times when the thing happened, they were closed, so I put the claim in online the next day. I got the email with the people who were going to fix my stuff and they called right away. But it was a couple of days before they could get out. One issue was for my garage door opener that was working sporadically. Initially, I had a garage door company come out and they wanted $900 for a new unit. I said, “I can live with it.” When I called Choice, they said that they would put in a claim and they covered the basic opener. That was a $400 credit and they put on the same unit for about 600. So, I've got 400 credits. The new unit only cost me $200 plus the $85 that they charged for the service. So, for $285 that I spent, they replaced the whole unit and I upgraded. So I was very happy with that.

I had a claim for the heating system when the boiler did not start. I called Choice and they were reliable. They sent a company to fix it and the company took a very long time before they finally proceeded with the paperwork to the agency. Then they came back and fixed it about a month. With Choice, the process was good and I could not blame them for the other company that did not send them the paperwork on time. Maybe something should be done on the follow-up.

For the most part, my experience with Choice has been good. When I first contacted them, they fixed the issue. The next time, the parties didn’t show up and I had to wait. But Choice sent someone else and they got the job done.

We've been in this house for a little over two years and there was a warranty on it when we got here. My refrigerator broke and the techs fixed it. Choice hasn’t given me any reason to not like them. The reps were very pleasant.

Choice Home Warranty executed my claim in a very timely manner. All it took was a quick phone call to Choice. Spoke to a real person (not a robot), told her my problem and The repair was completed quickly and professionally. I can’t say enough about my positive experience with Choice Home Warranty. I’m very satisfied with Choice Home Warranty

Always receive great service whenever I need Choice Home Warranty. I am truly a satisfied customer. My experience with Choice Home Warranty has always been a positive one. Keep up the good work! Whenever I have an issue, Home Choice Warranty has always addressed my issues in a prompt and professional manner.

Thank you for your prompt response. I called my own technician because of the need for heat in this current weather. You made the process smooth and l will receive my refund within thirty days. I am glad to recommend your service! The interaction with your customer service answered all my questions and gave guidance throughout the process. I was treated with kindness and respect!

The technician earlier than expected but did call to ensure we were there. He quickly assessed the problem and called Choice to approve the work...which they did in rather short time frame. He began to clear the main line and was finished within an hour and the problem was solved. Thank you. Technician was friendly, professional and thorough.

My first experience with using my home warranty was not a positive one. Seems like CHW is doing everything they can NOT to pay out a claim. I had a cracked heat exchanger in my furnace and they refused to repair it. Appealed the decision and again CHW refused. They even refused just the labor in having their own tech repair it. I don’t know if I will remain with CHW going forward. Very disappointed.

We have thought the dishwasher was leaking. Turned out to be garbage disposal. He was thoughtful kind and efficient. He was also very clean when working. Dishwasher was not the culprit. That part kind stunk that there was nothing wrong and we had to pay the 65 dollars it. Oh well.

I like the convenience of having Choice Home Warranty, but it's nice to have the peace of mind that the house is covered. Sometimes, it is challenging working with some of the vendors, but submitting a claim is not difficult. The vendors vary. Choice gotta work with who's in the area. Sometimes they're great, sometimes they're not, but it's been okay. The most recent repair issue I have experienced was one that wasn't so great. I needed to have some ceiling fans repaired and I submitted the repair request in late November. And unfortunately, it didn't get repaired until January. It was less than optimal, but it finally got done.

I wouldn't recommend Choice to my worst enemy. I signed up and they were not the brightest crayon in the box nor do they provide the best service, but it's all doable. I can tolerate it because eventually the job gets done. I was with them for a year then I signed up for another three years. I got a furnace problem and they are doing everything they can to avoid it. They've sent the same technicians out there four times to tell me that it needs to be replaced and they don't wanna replace it. Why? I don't know. From July till January of this year, I'm still dealing with the same thing.

I called Choice for an electrical service request and a plumbers request. They got me on a service call, and the electrician was great (very knowledgeable). The plumber was fantastic as well. I would highly recommend him.

I very much appreciate everything that Choice has done for me. I paid for the policy upfront and in full, and I've made a couple of claims in the time that we've been under coverage. It's been a very good experience. We had one contractor that was supposed to come out and look at a job, but it got lost in the shuffle, and Choice quickly got another person online for us to work with. It worked out very well. I have recommended Choice to several people. I always try to put them in a good light if somebody I know needs some help with repairs. It makes the process much easier to go through and to locate somebody that can help us. It also helps with the cost, and that's a big factor.

I was very satisfied with the tech from Rely Home. He was very professional and knowledgeable of his work. I feel that his recommendation to replace the washer was accurate but the amount provided by Choice Warranty to replace it was only half the price of a new one. Would I recommend CHW and Rely Home to other customers, of course. They are far better than the company I have used in the past. Thanks for the quick response to my service request. As a first time user, I was very impressed. Thank you.

Don't waste your money. My air conditioner went out in the hottest part of the year. Choice wouldn't replace it for a purely bogus reason. They will cover small repairs but very rarely major expenses. It cost me $13,700 to replace my old a/c unit. I think most of the home warranty companies are like that now.

The repair man was very polite and seemed like he was knowledgeable. But before the repair was done Choice Warranty denied the claim. Even though our dishwasher has been used in our home by seniors citizens with no unusual circumstances, the company has determined the repair required was not due to “normal wear and tear”. There seems to be no recourse to change this decision and I am very disappointed in this company and how they handled this claim.

Opened the claim and had an appointment set right away. Only thing to say about that though is that the company did not contact me to set the appointment. I just got an email with a date and time. I would have preferred a call to make sure that it was going to work for me first. Tech that came out was very nice and had no issues.

Very polite and professional. He even came back very promptly when the first try did not do the trick. It is fixed now and I am very satisfied with the whole experience. He showed me how to use new thermostat and also tested everything including my AC. Showed the part that had broke that caused the problem.

Such a waste of time waiting for Kintex Plumbing that you have assigned to check my water heater. I waited for the technician to come but nobody came. I called the office to follow up. I was updated way past the appointment time. For me that is not respecting my time when I could have went out to do errands instead of waiting for nothing. I should not have extended my warranty contract to 3 years if this is the kind of service that I will get every time.

Since I bought my home and moved in last December I have had to file 3 claims so far and I still have 2 more to file. I have had nothing but a great experience. I only wish the service fees were not so high. Then I would be able to get the other claims filed in a timely manner.

Mr. ** was very professional and courteous to me and my wife. When discussing the home insurance program. Which made us decide to say yes to this agency for our home coverage. Yehonatan also asked was I Veteran which I am. He explained to me that particular program. But I may consider it in the mere future. Well done Yehonatan!

Very good. Pending Tech to come back with parts to replace bad parts from my washer and dryer. Great guy, professional and respectful. will wait until both washer and dryer are fix to give a more detail opinion. I know that I have a water leak in the house some where. I am going to call to request a plumber to check. My water bill is gone up and is not normal.

CHW was recommended to me by a friend in which I am well pleased for the service being offered in my policy. And as a Military Vet I felt welcomed by the representative Mr. Greg, great job in making me feel at ease during the process of signing up for my policy.

Denied a claim in July for a pre-existing condition. Unless new systems, wouldn’t ALL claims be preexisting in some way shape or form? Currently threatening to deny another claim on hvac (unrelated to the first) unless I provide proof that I got the other problem fixed back in July. Did not ask for this info in July so I’m left with the burden of tracking the guy down for a ln itemized receipt.

I was working with a young man named Josh for a new home warranty. He is very knowledgeable. His suggestions for my home gave me what I think was a pretty fair price. He is very pleasant young man to work with. The only thing I called back for some information. Left a message. No call back. I then called main number. Said Josh would call back in 5 minutes over hour ago. Don’t know if that is a bad sign or not.

Placed claim. Received an appointment for the next day. Service technician was on time and completed the job within minutes. Great job!! Will recommend to family and friends. I have filed claims three times and each time I have been truly satisfied. Received call back to ensure that everything was working correctly.

I called in because my fiancé and I recently separated, and I am female by myself and I am unsure of repairs and maintenance so I figured I would try to help myself by getting home warranty insurance. I believe this will help me in the future should any repairs or maintenance be needed. I appreciate the help, honesty and time with explanations on my needs. Your team was extremely helpful.

My 1st experience is a less than overwhelming position. I had several request that were all shot down without working with me at all. I found out that Replace your product does not mean replace it. Installation of a replacement is on you as well. They force you to use Lowe's for your replacement appliances.

Reuben was great at listening to what I needed and finding discounts that made my plan work in my budget. I am happy to recommend him and the company to a friend. The Choice Home Warranty Protection plan has given me and my family peace of mind for the next six years. I am looking forward to contacting this company if I need repair services.

Choice quickly submitted a claim for my washer repair and assigned a technician very quickly! The process to submit a claim was easy. The technician was very experienced with the problem and was knowledgeable about our brand of washer. This was my first experience submitting a claim with Choice and I was satisfied with the results.

He was very knowledgeable of our central vac system. He took time to diagnose the problem. He also had pretty good idea what needs to be done without trying to sell too many accessories or parts. Very pleasant and professional person. I will have no issue in recommending him to my neighbor or friends.

Called to verify time of arrival. Took time to assess the problem. Attempted to repair garbage disposal. Inquired about the age of the disposal once problem could not be resolved. Very good attitude. I would recommend them to others. They explained the next steps to replace the garbage disposal which I was not aware.

Everything went very fast and easy when I had a problem with my heat from reporting claim to completing the repair. I was very satisfied with the company they sent to me for the repair, they were very kind, courteous and knowledgeable, I would recommend Hometown Heating and Cooling to everyone.

Very happy with Choice Home Warranty customer service. Very nice and knowledgeable. They stayed in contact with me through the entire process making sure they were working hard to get someone to look at my furnace. Would I recommend to a friend, yes I would. The company they hired was very reputable and also stayed in contact with me. Very knowledgeable and let me know step by step what he was doing and so I knew what I had to pay and what was covered by my warranty. I couldn't have ask for a smoother service call. Thank you Choice Home Warranty.

Our water heater had broke and I put a claim in online approximately 9 o’clock at night and by 8 o’clock the following morning Choice Home Warranty had contacted me back by email that an appointment was set up with the contractor to take care of the problem. The contractor came out, diagnosed the problem. Because my warranty was still valid on the water heater. The part was order ordered and the contractor came back out and finished the job.

Choice Home Warranty Company and staff are compassionate and professional. BUT the service Technician they send to your home are so unprofessional. They drive up in cars, no writing on the vehicle and no kind of uniform and they don't look like someone you would ordinary let in you home. These people represent Choice. I would think they would be a reputable company they sign out. I'm not even sure if these technician really know what they are doing in some case. This is my second claims experience so I'm hoping this is due to my location of my property. I know sometimes it's a little hard in the rural area so I'm just going to see moving forward.

When the electrician arrived as scheduled, there was one brief flicker but none before or after. He worked on the breaker box and swapped a couple circuits to the other phase. No issues at all rest of that day or the next. I am still not certain the issue is with my unit as the flickering lights have been happening all this day. Still, that does not take away from the service provided.

My representative explained all my options clearly and recommended an alternative plan. He got me checked out swiftly and set my expectations for what happens next. Easiest transaction in a long time. I am going to refer Choice to my friends if they are in the market for a Home Warranty.

This was a plumbing repair. The technician assigned was professional and on time for the appointment. He did an excellent job. CHW generally handles service calls within 24 hours. I have been a customer for over 10 years and have several rent properties serviced by this company. Good job CHW!!

Kurt walked me through the sign on process and was very helpful and knowledgeable. I’ve had another Home Warranty Company and they were useless. So, with this company being ranked #1, I’m hopeful, that if I have to use them, they’ll step up to the plate and repair or replace as they advertise.

The tech that come to the house awesome, your customer service department sucks, refuses to fix my water heater even though I am paid in full till 2028. All of a sudden now my house is too big but wasn’t when you came out before. If this is how you treat your customers and veterans you should be ashamed.

Would not pay the cost to replace the item or installation or the replacement item. Mole wanted to pay about one fourth of what is going to cost me to fix it. Had a difficult time contact customer service representative and to explain the cost they offered was not adequate.

One of your reps came to our house on Monday to look at our pool timer, which was not working. He told us he would check with the office & they would contact me. He came to our house again on Thursday to let us know that he had the new timer to install. It only took him a few minutes & he told us when he was done. He was very personable & professional.

Having trouble with my dryer. I called the company and they said they would have a technician call me and set up an appointment. No issues so far. I am going to try to find a place that can accommodate me with my problem. Looking forward to a company that will help me with my problem.

The repairman did a great job. My understanding was they would repair the issue completely. While the repairman was at my house, the company UTG, responded over the phone to me saying that I would need a plumber to repair the problem (a new hose and new out-valve needed to be installed). They said they could do it for an additional $100. So a total of $185 (is what I paid. $85 is what I was expecting to pay, plus my $50/monthly fee). It took the repairman an additional 5 minutes to complete the repairs. I feel like the entire job should have cost $85 total. I feel taken by CHW. Call me to discuss.

I was very happy with the gentleman you sent to my home. He was very knowledgeable, kind and respectful. He answered all my question and treated me with respect. I was very impressed with him. I would definitely highly recommend this gentleman again to anyone. Thank you Choice for helping me with my electrical issues.

I've had several tech to come to my house to fix the heater, which started December 12th 2023. The tech that came today was the only one to say the heating unit was old & needed to be replaced. The other tech would come, the heat would work for a few hours and then it would be out again.

The plumber came equipped with the needed materials to complete the job and finished the repair promptly. He did not call before arriving and didn't come until it was dark. There is still a small leak in a different area around the toilet, but the plumber said he would return this week to complete the repair.

On Jan 4th Choice sent out A person from the company Appliance Nerd to check what was wrong with my dryer. I told him what it was doing. I told him 3 years ago I had a Sears warranty service on my dryer, it was doing the same thing. The thumping (sounding like you had a pair of Tennis shoes going around in the dryer) they replaced the dryer drum. It was doing the same thing this time. Third time the lining was coming out also. It had two cracks in the drum. The guy showed me I told him I think my old one had one in it two. He said the Drum will have to be replaced. But it will have to be approved before he could do anything else. That's What Sears did. I think the drum was used that they put in there to replace mine. I still have the paperwork on the Sears work. I am mad because Choice said it looked like I broke it. How did I break it? Choice told me they won't cover it. That is what I was told. Oh I'm Upset Mad.

First time user and so far, so good! Heater was not working in new home. Submitted claim and Choice responded promptly with claim number, what to expect next and continued to update claim status through each step (out for vendor acceptance, when vendor accepted & contact information, etc.) to completion of repair.

The Torsion spring broke on one side. When this happens, it's best to replace the springs on both sides because the remaining spring that didn't get replaced had experienced some heavier than usual tension when the other side broke, and it was also exposed to torque the same amount of time as the one that broke. It will likely break sooner than later, and the Choice Home Warranty would have saved themself money by replacing both, because when the other one breaks, I will have to claim it with this warranty, and Choice home warranty will have to pay a tech for the labor of fixing it again, when they could have only had to pay for parts had they replaced both at the same time. This is a poor business model for Choice and their customers.

After paying for two years our first claim ever filed was denied, I would never recommend this company to anyone and would rate lower than 1 star if possible, I will either break my contract or wait two months until it expires, either way I am done with this company.

The service is bad and a waste of money. They try to force you to use service techs that are not able to handle certain job. My Tech was not able to clean my boiler yet they said he could replace it. They refused to send out another tech unless I paid another 85 dollars. It's a 3,000 cap so you still have to come out of pocket with thousands of dollars. In my case an extra 4,700 even with the warranty. I canceled my service with CHW as the service was not up to par.

Within 24 hrs of my call to Choice a plumber came out & replaced my garbage disposal. He was on time to appointment, pleasant & efficient. He cleaned up afterwards. This was my first time using Choice Warranty & I was pleasantly surprised by the great service & quick response to my problem.

The contractor was great. But you advised me of wrong appt dates and times. I had to call Clear Flow, they were great. This on top of leaving me out to dry and not scheduling me a contractor for a toilet leak I had back in the spring. You failed me at the moment of truth.

I called to set up two policies on Dec 27th with Simon **. He gave me a decent offer and guaranteed me I could cancel if needed. I called back that day to cancel, and we talked for a while about why. He was very pushy, which I understand because I'm also in sales. However, he seemed quite disgusted with me despite the extra time I took to explain why I needed to cancel. I believe we all deserve that basic respect. I told him over the phone to cancel, and he followed up with me by email. In the email again, I told him to cancel, and he responded, "The Policies were canceled. It will take 5-7 days to process." I've uploaded proof of that email into the documents portion of the Choice Portal.

Associate Adrian, was very very diligent and helpful. Such a great service by committed team. He not only understood my requirement but also went beyond to give me the best possible rates and coverage. I am truly glad to see that how committed and determine the associate was. You're not only give me the yearly warranty but also gave me the best saving option for 3-year warranty as well..

Had a technician come by to tell me that the part needed for my stove is not available anymore. I needed two parts over. Came in. The other part never came because of unavailability. The stove works partially with the one part but not the way it should without the part that’s not available. The account is now closed with partial of the stove working. Choice never got back to me. Tthis is just unacceptable.