Choice Home Warranty Reviews

He knew immediately what was wrong. Two previous service calls yielded no resolution from different service companies. He took the time to get the right part and installed it. We do need to use the washer to see if it works OK, which is very likely. Good job!

On 12 December 2023 I placed service request for Microwave oven not functioning. On 15 Dec a Technician came out & did an excellent job of explaining what was wrong, the replacement part request process, etc. Morning of 16 Dec I emailed Choice because still No response of technician diagnosis, etc. Later on 16 Dec, I got an email from CHW stating No Replacement, only $191 Lowes gift card in Lieu of Replacement. I requested a Case Manager & got a call on 19 Dec from Sean ** stating that he did not care.

I am quite pleased with the Choice Home Warranty Company for their reasonable monthly rate and service fees. Also, for every service needed, I have always been able to easily get in touch with Choice Home Warranty Customer Service. The Ease of access, prompt service response, and always sending excellent, knowledgeable, Professional Service People to complete the required repairs and parts needed.

I ordered service about a month ago and I just got one problem taken care of last week. I had a plumber come out here and I gave him $85 but I hadn't seen him since. I don't know what happened to him. He said I got a leak and he would have to order some parts and come back. I've left messages to Choice and I haven't heard back from them. It’s about the same way as the other claims I had with them. The techs came out and looked at the issue. About a month later, after I called, they came back and fixed it. I'm very dissatisfied with Choice Home Warranty and thinking about just canceling it. I'm not getting good service from them. Last summer, I was out of air conditioner in this 105-degree heat for about a week and a half and I couldn't get anybody to fix it. Choice finally sent somebody else out here and fixed it in 15 minutes. And I got pneumonia from it in a 105-degree heat.

Mira from First Class Air came to my house and did a very thorough inspection and fixed my furnace without any parts and without trying to upcharge me. He discovered that an air tube was clogged and as soon as he unclogged it the system fired right up. Just two days before, a tech from Summit air tried to charge me 3K to replace a bunch of parts.

The technician was friendly and knowledgeable about what was needed to fix our Kenmore Elite refrigerator and freezer. Thank goodness we do not need to buy a new one especially at this time of year with Christmas only 4 days away.. Having Choice Warranty has saved us once again. It's been well worth the money we paid for our plan because we have had to use it several times over the past 4 years.

The service professional was very knowledgeable and fixed our microwave without any problems. He was on time and had the proper replacement parts, we are very happy with the service he provided and appreciated his time and service. The experience was easy and so far impressed with home warranty program.

The plumber, Noah **, was very courteous, knowledgeable and kind. He gave us lots of information about our plumbing system, and how to keep it running smoothly. This was definitely a good experience for us! We would most definitely recommend him to a friend, and will be sure to use him again when needed.

Good plans. Excellent customer service. Outstanding coverage and service. Every household should have a coverage house plan with Choice Home Warranty. Home maintenance with other companies do not ask if you are a senior citizen, and to me that is a plus. The plan I purchased covers me for 3 years and I am able to sleep at night.

Technician arrived and saw the problem. Technician seemed very experienced. Ordered the part and said someone will be back to install it. Hopefully that will happen soon without any problems. It will be tough without a garbage disposal but we will manage. This all premature since the problem is not fixed yet. Hopefully there will be another review after the problem is resolved.

I've used them once and everything went well. I got my furnace looked at. It was fine. The tech was professional and courteous.

This company is deceptive. Was told they only allow repayment at wholesale price. Would not pay fair price for replacement. Very disappointed and dissatisfied. Would not recommend. Would rather repair than replace. Understood but if replacement is necessary they don’t want to pay. Why pay for expensive insurance if it doesn’t honor the agreement? Big ripoff! Find another company.

My washer is a front load and is not spinning out the water, I need service and the person taking the request was very informative. I have received my claim number and just waiting for a technician to contact me. I have used Choice before and was very pleased with the response and service.

We had to pay $75 fee instead of $65 for service call. I want to understand why it was $75 instead of $65. Technician was very professional and knowledgeable about what needed to be done. Everything was done well. We would like for the technician to service our system again because he performed a professional job to that water heater upstairs. Technician called before coming and arrived on time. We will contact Choice Home Warranty again as needed to repair the things at our home.

Sprowls mechanical folks were really thorough with the diagnosis and gave proper recommendations to fix our furnace issue. They did a bandaid repair while waiting for the home warranty team to approve the expenses of heat exchanger. Choice Home Warranty has to improve its process of really vetting well a claim before rejecting blindly. But would absolutely recommend the hardworking folks of Sprowls Mechanical.

My Samsung Refrigerator was not generating water or ice. The water started working by itself & we don't know what the issue was. The repairman took the icemaker apart and got it working again. The technician gave us advice on some weekly maintenance tips to help generate ice in the icemaker. Ge was knowledgeable & fixed the icemaker.

Technician came on time, he was pleasant and started working right away. He explained what he was doing and what was wrong with stove. Explained stove needed parts. He couldn’t do anything until he put in the report. Stove could not be used until parts are received. Not known the time estimate. Technician said I would hear back from insurance company.

I had a doorbell as well as ceiling fans repaired, and the service has been all right. In the beginning, it was a little rocky because people would come just to collect the service fee. I had to change my tone and use some choice words, then it got better. I like the fact that Choice Home Warranty honors the claims, but they're not efficient. I heard a commercial where somebody said that they were out the next day, and that's not true. It takes days and sometimes weeks.

Filing claims with Choice Home has been pretty smooth. Speaking with a representative for any company right now seems to be nearly impossible, so I just do everything online because that's the only way I see people respond. After submitting the service requests, about a week later, I hear that somebody's coming out. But when the techs come out, they don't really want to do a repair. They show up for the $75 that I pay for the service call, but the companies that come out don't really want to spend a lot of time with me or with the problem. I've had two plumbers look at my shower and they didn't want to put in parts or do anything. They just tightened something up and said that that should do it. But it didn't. So far, out of about the five claims I made, I've had two techs who got the job done.

My dryer stopped drying, so I put in a claim. Within no time a service personnel contacted me with an appointment date and time. When the service personnel showed up they found the problem but couldn't find the parts to fix it. They let Choice Home Warranty know and then CHW replaced my dryer. Choose Choice!! I'm glad I did!!

I've been very pleased with Choice Home Warranty. They've done everything they said they would and they did it immediately. I've only used the home warranty on one thing and I've done that twice. The first person they sent out to do a plumbing job didn't do a very good job, but I was out of town, so I didn't realize it until I got back. They only guarantee the work for 30 days and that had expired. The person refused to come back. I called again, then Choice got a different plumber and he was wonderful. I should have reached out to Choice and told them not use that first plumber anymore, but I was so busy that I didn't do it.

The young man "E" in the sales department was very knowledgeable and answered all of my questions. After mentioning that I was a senior citizen, I was able to get an even lower rate. He also assured me that if I had any trouble being reimbursed by my current Home Warranty Company, to just call Choice, and they would handle my reimbursement. I look forward to being serviced by this company. Thank you - Joxie

My heater went out before Thanksgiving. It was just fixed today, December 20. This is insane. I spoke with several reps from your company, all were rude and unhelpful. No one would let me use the reimbursement because they said I used it in July. I did not. I paid out of pocket and was never reimbursed. The technician that came was very good despite CHW customer service.

Just purchased home warranty from Choice. Spoke with Daniel, he was very informative, very thorough and very professional. He walked me through all options and made it very clear so I could understand everything. I would recommend anyone to check this home warranty company first. I've just purchased a home, and have reviewed a lot of the competition and choice home warranty as in all star rating. Daniel also explained to me different packages and what would be the best for me and my home. Very pleased with customer service.

I was told my first month would be free but I noted that before I could get off the computer the first month payment was already taken from my account. Also I guess the way you get the $75.00 off that was on your website, it is taken off your monthly statement. If this is the case that is ok because my monthly payment is $50.00 instead of $53.00. I think the gentleman was trying to make sure I got the best deal offered for now. I appreciate his taking the time to speak with me. I can tell you this he is qualified to be a salesman. He thinks quick and very business like.

Have an electrical issue with the lights. They sent a very nice and informative electrician to the house. Replacing the old fixtures to solve the issue and Choice approved it. Very pleased with the result of the request for warranty support. This is my first time with choice so I am excited to continue my warranty after moving away from Sears home warranty.

It was easy to file a claim and get an appointment booked. The rep came out quickly and was kind and appeared honest about my needs. I was able to pay my deductible via Zelle which was convenient for me. I didn't have to replace my furnace like the previous vendor suggested a few days prior and that made me feel good.

The replacement process could use some updating. For example, the Lowes Certificate is not for me. Second the cost of the replacement has always been at least twice what is given. When I purchased this warranty, I was led to believe that they would repair or replace same. So, each time I have to come up with out-of-pocket 1/2 of the cost of the appliance.

I was denied a claim as not covered. The issue is I called customer service before I requested service and I was told twice it was covered. Service came out and I paid a $85 service fee. Thereafter the claim was denied, thus I’m out $85. This is not fair as I would have not requested service if I wasn’t told it was covered. I must admit I was a little surprised it was covered. That is why asked the agent to check and make sure. She put me on hold to check for sure and confirmed. I am trying to appeal however the agent Cassandra I spoke with was so rude I will try to call again later. I have only been with Choice for about 9 months and this experience has been bad.

Very happy with technician. Very unhappy that we have to resort to contacting the water heater manufacturer after CHOICE had a new one installed 3 months ago & it's leaking all over the basement carpet. You should repair it & get your fees back from the technician YOU SENT to replace it who was obviously incompetent. Instead, I'll have to make a claim with my homeowner's to replace the carpet. Very poor customer service policy!!!

I paid for a 5-year contract, and I am in my last year. I also purchased a plan for my son. Over the past year:

This is a very user friendly interface. I was able to get my warranty, pay for it, even though I don’t think I ever got the first month free or any or the promotion I clicked on. But very easy to use as opposed to some other co.

Choice Home Warranty responds in a timely manner and contracts with technicians who solve your problems with skill and professionalism. I recommend the Choice Home Warranty program for home maintenance that is prompt and cost effective. They came to address my plumbing problem before the holidays in time to save the day!

When I bought the house the older woman I bought it from included two years of Choice Home Warranty. In the 5-6 times I have tried to use them, every time they managed to take my fee and NOT do any work. Sink backed up? Pipes are old. AC leaking, ducts are old. Bathtub faucet leaking, corrosion not covered. Toilet leaking, same. Why would anyone in good conscience sell an older woman a warranty on an old house that covers nothing that is old! They should be ashamed of themselves for conning an old lady and wasting my time!

The technician that came to my home was absolutely wonderful! He was precise, professional and fixed the problem very quickly. He arrived earlier than expected and immediately diagnosed and fixed the problem. I highly recommend the company that was contracted. Not only was he professional but the scheduler that called me prior to his visit was extremely helpful and courteous as well. Thank you so much for sending him out!

The tech Gilbert was professional and friendly… He took the time to explain the problem and the solution….just like the first time he came and fixed the issue before in another bathroom…. He’s an awesome young man.

Happy with technician and response time. There was a problem with Choice Home Warranty support - I have two furnaces and both had the same problem. I understood both would be serviced at the same time with one submission. However Customer representative did not make it clear for me to submit two claims - one per unit. That did get resolved on same day first claim was serviced. Second unit was serviced the next business day.

I put in work order for microwave, the company said it’s not worth fixing, but did not bring another to be put up. I must pay a company to put in not in contract. Called Choice and they said it takes thirty days for gift card for Lowe’s. This was for my rental at **, this is business for me. Contact renter Janelle ** upset for the Holiday.

Jr. the tech who came out was very courteous and professional. He quickly diagnosed the problem and fixed it. He also pointed out another issue that was missed by a previous tech and offered to get me a quote to get that fixed as well. I'm very grateful to have my heat fixed when the temps dropped tonight to an all time low.

The technician was on time. They sent a text that said when they would be here. The tech called before arriving to make sure someone would be home. The tech was dressed in uniform. Told me what the problem was, replaced the part. Took about 30 minutes maybe less. He was professional and polite. Thank you.

I am very pleased with Choice home warranty, they are very responsive with trying to find technicians for my issues and the technician are very helpful and provide great service. I do wish Choice would provide discounts to their long-term customers. Especially when the customer have more than 1 policy.

Customer Service rep Melanie ** displayed excellent service recovery on my behalf. She was patient and thorough in her explanation of my concerns. She allowed me to speak and voice my views on my current service item in question. Her professionalism and manner in which she resolved and diffused my concerns were non-threatening and quite exceptional! Thank you. Barney

Tech was very polite, addressed the issue with a thorough inspection of the washing machine, diagnosed the issue and filed the proper paperwork. Tech even cleaned up after himself, which I cannot say for other repair folks through the years. Wasn't totally happy with the overall compensation award for replacement being only approximately 50% of a new device.

The technician was very punctual and fixed the issue efficiently. I am very glad about the job done. And thanks to T&N plumbing and Choice Home Warranty for taking care of the issue. I would refer to other friends if I get a chance. T&N plumbing has always been communicated to us before the technician’s arrival. Thanks.

I had Choice Home Warranty as my needed household friend until last year, 2022 went thru an oversight, covid etc. I neglected to renew my coverage. My friends are also covered by Choice and are very pleased with their services. I, too, am satisfied knowing that I again have them on board to cover my back, so as to say. Glad to be back on board with them.

The techs were a little early completed the job in a timely manner stayed long enough to find the problem corrected it and did a couple little extra things highly recommended, great job! They were the same technicians that repaired my dishwasher and they did a great job on that as well.

Since being a member, I've not had a good experience. The first time I had a small leak in my fridge. It took over a week to get service and the service person wouldn't call back for three days. Then yesterday I put in a claim for my stove burner not working. That as early yesterday morning and still no response. So, I called in 24 hours later, spoke with a rep. He stated it may be another two days before I hear back.

The response from Choice regarding my questions about charges and time frames have not been prompt or forth coming at all. I have emailed several times regarding charges and time frames with no reply from choice. I would expect a breakdown of costs and required payments since it was noted I would still owe $1500.00. Hopefully I will have a response promptly.

Had to get my own technician to repair my heat. Then to get reimbursed they want the tech to answer all kinds of questions. Something he was not very willing to do. I had no choice but to get my own repairman. XMas is next week I was not going to be without heat with a house full of people. I feel as though I have possibly made the wrong decision with this company.

No one returns my calls. Closing out claims that have not been resolved. I have to wait from October 2023 until today and no resolution on my Claim. My Thanksgiving was a flop and seems as though this Christmas will be a flop because I have no way to keep my food in a fridge that is working!

Very prompt response and repair. Repairmen were courteous and respectful. However, they smelled terribly of cigarette smoke which I didn’t appreciate in my home. They made a quick diagnosis and repair, got the correct part and installed it. Two prior plumbers could not figure out how to fix the problem.

I am 75 years old with a bad back. I arrived home from a trip to the store. My garage door will not open. I parked my car and went inside to check why? A piece of the door lift was broken off the door. Yes the door can be manually lifted. I cannot lift more than 20 pounds. I can’t get my car into the garage or my wife cannot get her car out. I placed my home warranty claim and immediately had a claim number and the company name for the repairperson. I even had an appointment time for three days away. I took the liberty to call the company and the gentleman listened to my story. He said he could come the next day to repair the problem. This more than meets my expectations. First claim I had filed.

The technician was prompt, and I was able to give him a call to find out his ETA, the window was so large. He did so, which helped me out. He arrived on time, and was able to do the job quickly. I would recommend him, and I would feel good to use him again.

Our furnace stopped blowing hot air on a cold winter Sunday morning. We opened a claim and the technician was our first thing Monday morning. Turns out the furnace needed a new motor which was covered by the Home Comfort warranty. We paid the technician fee and our furnace was running properly by noon!!

When I bought my warranty I was not told that it would take 30 days to be reimbursed for my wall oven. So unless I have the money to buy a new one I have to stay without it until the check comes. So if my refrigerator breaks and cannot be repaired I have to stay without one for 30 day because I don't have the money to buy one.

I was pleased with the way Shawn took quality time to go over The Choice policies and procedures. He went down the list of categories one at a time to make sure I understood what was covered. The agent made me feel that my questions and concerns were important. This phone call made me feel much better after what I had experienced from my previous warranty company.

The process with Choice Home Warranty is all online, so it's easy to submit a claim. Their website is fairly simple enough. The cause of the problem is a little restrictive, but otherwise, it's okay. With Choice, you get what you pay for. I pay 1,800 for five years, so that's 360 a year, and for what I'm paying, it's the best value you can get. This is a very cheap coverage. They always send someone to repair but the experience always depends on the kind of technician you get.

Choice Home Warranty's service call is a lot better than another provider that I had. Their rep went above and beyond. They explained to me when mine would expire and when I should sign up for renewal. They're also cheaper than anyone I've found so far. But they don't cover enough like doors and locks. I recently had my furnace serviced. The repairman took the door off to check it out. But he left the door off. I had to tell him to put the door on. Now I get notifications about the humidity being lower than something in my house since he left.

Our powder room toilet leaked clear water. Deniza, the plumber checked the dripping leak and immediately diagnosed the problem. She proceeded to replace the wax ring which fixed the problem. Deniza was professional, efficient, and a pleasure at our home. I would request her again for any of our plumbing issues.

I have had Choice Home Warranty for approximately 4-5 years. I have recently had to utilize the services provided. So far, it has all been a good experience. Filing a claim has been easy. I recently had to cancel a claim and that process was ease also. My experience with this company so far has been "all good". Thanks and keep up the good work.

The fact you can electronically place a complain and how fast they respond really makes a difference. Plus, technicians sent to take care of the need, have always been very professional. I have had this insurance for a couple of years already and I would not change them for anyone else. Highly recommended!! Thanks CHW!!!

I have a disabled son and it's not easy to cope with the challenges we face every day. But one thing that helps me relax is having a home warranty from Choice. They cover the cost of repairing or replacing anything that breaks down in my home. I don't have to worry about finding extra money or dealing with unreliable contractors. Choice is always there for me when I need them. They are a lifesaver!

Felix Mechanical Systems LLC was the assigned company to repair my Heating System. The Technician that was sent out to do the repairs was Sean **, he was very knowledgeable and determined the problem quickly. He ordered the parts and repaired my Heating System. I would highly recommend this company to anyone.

Placed a claim on a Friday. Got a call from the plumbers and they responded on Saturday. Tried but failed to unclog line. Stated owner of company would call and return with better equipment. He did call but started asking me about my septic system. Said he would call again but I haven’t heard from him in two days. Called a more reliable company who does commercials. Gave me a same day appointment. How hard is this?

The serviceman that repaired my heating unit was very nice and efficient. I would highly recommend Arctic Air to anyone. I would also recommend Choice Warranty to those that need coverage on household items. I have referred this company to many of my friends and neighbors.

All went great and questions and answer were spot on. Very pleasant gentleman who assisted me during the questions and answers gets a very easy A+ rating. I’ve checked around for many weeks and decided upon Choice. I highly recommend Choice to someone looking for warranty of appliances, hvac, and the systems noted in the online site.

It took seven days for a technician to come to my house for a visit. That's a long time for a family of nine to live without a functioning refrigerator. Once the technician arrived, he diagnosed the problem right away, and gave us information for a temporary fix while the part arrives in the mail. Summary: the service we've received so far is great. I just wish it didn't take so long to get a guy into the house to fix the problem.

I decided to change warranty plans this year. After research, I found Choice to be very highly rated for price, service and value. I decided to go with them. Ended up talking to Elliot ** to complete my purchase. He was excellent to work with. Much better price than my old company with better coverage.

Call Choice regarding a furnace issues, was told at first it would take two to three days. But received a email with a schedule appointment for the next day. I would like if the representative could review all policy and let the customer know what is covered and not covered so when a repairman come it would not be a waste of the customers' and the warranty time.

Since purchasing our home warranty with Choice we have had several occasions to use their service. The most recent development is a non working washer. Choice quickly engaged a repair service. They were here to address the problem within two days. Unfortunately parts needed to be ordered. So we are awaiting completion of the job this week. Other problems have been solved within days. An electrician fixed a fan/light. Our HVAC was serviced in short order all for our agreed upon service charge. But the best thing about Choice is their prompt attention to our needs. We had a different service prior to this and getting service was a problem. We did not seem to be their priority. With Choice, our needs are their priority.

We could not be more pleased with our technician, Abadir **. He has shared his expertise with us before, and we requested him to address our most recent problem. He is professional, communicates in a timely and thorough manner, is very knowledgeable, solves the problems, is respectful of your property, is caring and has a delightful personality. We will ask for him every single time!

Save your money and just go with professionals. This company finds ways to always deny claims. Most recent was my gasket for my refrigerator. Had me pay the $45 to the technician and then say it is not covered. Why not review claim before dispatching a technician to save your customers time and money as also need to take a day off. Not the first time they have done this. Glad my contract is coming to an end. SAVE your money DO NOT go with Choice Home Warranty. Company should be ashamed of their policy.

Concerned that system said I lived in Friendship NC. At end of completing the fields after I put in Greensboro NC, it said the coverage was for Friendship NC and mailing address was my Greensboro address. I need this corrected on the plan I chose. Both coverage and mailing address should be ** in Greensboro, NC. Please remove Friendship as the city I live in.

The replacement refrigerator like the one Choice is trying to replace through Lowe's they said $900 credit in Lowe's would get me a replacement similar to ours. After checking Lowe's the equivalent is fron $2,999 - over $4,000. Also, after checking ours it is over $3,000. I requested a review, let's see what happens. Have not heard yet from Choice.

The Tech. was great. He repaired the washer and dryer and gave me a warranty. He even worked to make the cost more reasonable for me. He had to go to Home Depot twice to get the dryer to working right. I would recommend him, Blaze Appliance Repair, and Choice Home Warranty to anyone.

I've used CHW services for 5+ years. Every time I made a claim, CHW responded to it within few hours and set an appointment with a technician. This time my GE refrigerator was not working (no cooling & no freezing) due to a broken refrigerator electric control board. CHW sent a technician and replaced it within 2 days.

Fast and efficiently very professionally handled. I was able to file claim online and was assigned a contractor easily. Contractor was on time and very informed and super helpful. HE kept us inform about the process and also gave us his professional advice on the best solution for our problem and answered all of our concerns.

Service was great....and quick.... Vendor....Lancelot Home Repair excellent... (One of the main reasons I continue with Choice). Just wish service reps had better English.... It is a struggle to make them understand issues. "Lever on shower not working" is a perfect example.... She had no idea what a lever was and no explanation helped.

I have never seen any repairman to walk in to any house without the shoe covers. That was the only comment I have for this repair company. Other than that, they know what they are doing and very professional and get the job done. I must say they are reliable company and Alex was respectful too. We are pleased with his work.

Set up a new claim, very easy, within a day I had a repairman lined up and contact was made. Very professional and spot on with his expectations on what the problem might be for my microwave and dishwasher. I am back in business and albeit not looking forward to the next "disaster" but feel calmed that CHW will be there for me.

Mr ** has been outstanding in his knowledge of wells. He has been able to demonstrate that knowledge with his explanation of what is happening with our well. He has been working with us on the best ways to get the well repair done that will be the best possible outcome. He has also been able to explain the cost of the repair and the possibility that the repair will not be effective. He has also mentioned another possible solution if the first one does not work, but we have to try the first one before proceeding..

My experience today which was my first contact with Choice Home Warranty was exceptional. The client specialist explained the program, answered questions, and made me feel confident in the services provided. This experience makes me look forward to working with Choice Home Warranty and eases my home ownership concerns. I recently moved into this home and immediately wondered how I would find honest, reliable, competent home repair specialists. The client intake specialist was my reason for trusting this company as opposed to others. He seemed knowledgeable, patient and above all honest. He was a great representation for Choice Warranty.

The agent that we spoke with was very pleasent and informing. Easy to talk to and understand, as well as understanding. Great experience. Explained everything, made sure that we were understanding our policy and what it was that we were getting with this purchase. Very personable. Would recommend to family and friends.

Provided excellent service on Garage Disposal and piping. The technician came in a timely manner got the permissions from Choice Warranty and went to store to buy the parts and fix the problems all in a two hour period. The area was cleaned up after work was completed and everything was explained professionally. Excellent work.

The attention and speed in sending the technician was excellent. The technician's knowledge to fix the problem was excellent, his treatment was respectful and cordial. I am very happy with the work he did, it solved the problem I had with the engine in my garage. It solved my problem. Second time using Choice Home Warranty and it is effective. I highly recommend it.

They are good company. They will try to fix your appliances and if they can’t they will offer credit towards new. I’m getting $327 credit toward new oven since then determined they can’t fix my old one. It just takes time. I placed my claim on the 29th of November and the appliance company preferred a part to fix it on the 15 of December. The service was canceled without any notice to me by Sears (appliance company that worked with CHW on my claim). I called Sears on the 14th. No response, so I called Choice Home Warranty.

CHW has promised to send me a Lowe's gift card for $343.00 to enable me to go to Lowe's and pick up a comparable machine of my choice as a replacement to my old machine. And I am looking forward to receiving the gift card to be able to do that as soon as possible so I can have the machine replacement complete.

During COVID, I had an issue with my washer. I had a really hard time with them. They couldn't find anybody to come fix it by the time I found somebody. They sent me a Lowe's gift card but you can't buy a $500 washer right now and I didn't wanna spend another $4000. Otherwise, when I have an issue with my air conditioner, they came. I had an issue with my stove too and the techs were very good. They came very soon and were really nice.

Our Tech from Sears had the problem diagnosed very quickly, then helped along with Choice Warranty. Our claim figured out and he was on his way. No problems even though we had not called Choice Warranty until the last minute. We could not be happier with Choice Warranty and our Technician.

The contracts are inexpensive. I’ve come to realize you get what you pay for. They will do everything they can to avoid covering a claim. They wouldn’t cover an internal toilet issue due to corrosion. Have you looked inside a toilet? It took their vendor more than 90 days to repair/replace a sump pump & then they posted a tiny blurb on their website under claim status that I owed the technician over $719 for non-covered charges. They fail to be specific in any of their communication. They don’t pay their vendors. I’ve had several of their vendors tell me they don’t like doing work for CHW because they don’t get paid. I’m being fair here & stating the facts as I see them & not sharing the emotional turmoil I’ve experienced the past 90 days trying to get this resolved. Now I have to go through mediation & arbitration because I am not going to let them get away with this. DO NOT PURCHASE A CONTRACT WITH THEM/THEY ARE THE WORST.

Jose did a professional job replacing the motor. He made sure everything is working fine. He is friendly and respectful. I will use him again and his company. Choice response is quick able to find a vendor who has a knowledgeable person to complete the job. I am very pleased that all parts are covered by the insurance plan.

We are older and cook most our meals in this convection oven. It took about 3 weeks for you to give me my offer. I thought you said you fix or replace the item with one of equal value. Your claims person said no. I had to replace the item because you took so long. I paid 599 for item you offered me. 199.00 or a Lowe’s gift certificate for 199.00. I am not a satisfied customer.

My heater did not work. I called Choice Home Warranty. It was very easy to call and report the problems. Choice Home Warranty scheduled an appointment for me within 24 hours. Then they sent a repairman to fix the problem on Friday. I received a call, they will be there the coming Monday to replace the broken parts. It was handled without any red tape. I love the service and the speed to take care of the issue. Thank you very much Choice Home Warranty!

I have two policies with Choice and they have been great for the last two years. I have made multiple claims and they were all taken care of. They have changed my water heater, outside HVAC unit, and washer. They have fixed multiple plumbing issues also. Fixed my dishwasher and fridge, too. Like I said, multiple claims in the last two years.

So I bought home warranty with the expectation that my appliance and other items would be covered if they break. They sell you on if it can't be fixed they will replace with new. My case a 20 cu upright freezer quit working so I filed claim and they sent a tech out same day. CHW determined it was better not to fix and replace freezer. I was offered a small fraction of cost to replace and disputed amount.

Tech fixed issue like a pro. Made good recommendations. Very knowledgeable. Didn’t want to sell me any unnecessary items or services like AHS techs do. Showed up on time in precisely in the service window they said they would show up in.

So far, so good. At least for the refrigerator. Still waiting for the Integrity Roofing man to come back and replace the garbage disposer. The Sears repairman was very nice, thorough and even took the time to play our piano. The Integrity Roofing man was rather abrupt, but said he'd be back Wednesday to finish the job.

Recently filed two claims. One new, refrigerator, handled promptly and professionally by Sears repair. 5 stars! One old, filed in July, Air Conditioner, refiled this week as it was never addressed by Choice, except to tell me I could find my own repair company, pay them and then get reimbursed by choice, if all conditions were met. Choice just sent the same identical emails for me to find my own and Jada. 1 star! This review didn't specify which claim, so I am doing both, together. Average is 3.

Alfredo ** was very precise when he installed the sink basket and garbage disposal, and fixed the running toilet. He was an excellent diagnostician and worked very hard to complete the job in a timely manner. I am very impressed by the quality of his workmanship. I would definitely recommend him to a friend.

Technician came out within days. He was pleasant, polite and clearly knowledgeable. He figured out the issue quickly and sent his report. He explained that once Choice Home Warranty (CHW) had reviewed it they would let him know the next plan. He said he would call me with an update and it would be that afternoon. CHW got back to me within hours of receiving the diagnosis offering us Lowe's gift certificate to put towards the purchase of a new washer. I went ahead that afternoon and purchased a new washer that was available for next day delivery. Very impressed with CHW especially the speed in which our problem was resolved.

This warranty company lies to its customers. They tell you they will get a technician to your house within 48 hours. They tell the technicians who accept the job they have 10 days to get to the client. The call center is a joke, I got magically disconnected every time (5 times!). I tried to speak to a supervisor who was never "available". They will not find you a weekend technician. They say it's the technician's fault that they won't go out to you. Really? It's this cheap company who will not pay higher rates. As a matter of fact they tell you you pay the service fee. This company left us without a furnace in the cold for several days in the MN winter. They really just hope to wait you out and figure you will pay out of pocket.

I had to call in a second claim over the weekend. I had a "choose the prompts" call. Not a real person but managed to get through the call and establish the claim. The issue I encountered was the choices for the type of heating system I have. You're going to have to add "heat pump" to the choices because most homes in North Carolina have heat pumps to supply heat. For now, I've stuck with "heating system".

My dishwasher was not coming on as the light kept blinking as if the door was not closed. I tried several times to ensure that the door was closed, but the dishwasher still would not come on. The technician knew right away what was wrong and was able to fix it in 5 minutes.

CHW acted quickly to get a technician. He came sooner than the original appointment when I spoke with him to request sooner service. He came the same day and fixed the problem. He did not leave a mess and was responsive to questions that we had after it was fixed. He did a very good job for us.

We had pretty bad experiences with a different home warranty company but so far Choice has been very good. We have had trouble getting our Jacuzzi bathtub fixed, they can't seem to find anyone willing to work on it, but other than that things have been very good to the point I'm willing to actually leave a good review!

Love this company. We never had an issue. Great service. Never have to wait long at all. Have no regrets switching to Choice Home Warranty. After our recommendation my son is also using Choice Home Warranty. Very customer friendly. It’s easy to put a claim in. Would give them a 10 all the way around.

Ray in Customer Service was very helpful and answered all of my questions regarding a new policy. Pricing was outstanding for this new policy. I appreciate the information. I will recommend Choice Home Warranty for my friends and neighbors. I appreciate the informative website for Choice Home Warranty.

They answer promptly when a claim is submitted and quickly let you know if it's covered or not. They reach out to multiple companies to find one that can do the work. If they can't find one in a timely manner then they let you know and you have the option to find someone yourself and they reimburse you.

I was told by the repairman that this was not our fault. I changed to you from AHS only to find the same issue. Denying a claim just like AHS did when it came to something that costs more money. I am not happy and this only the first claim. Your salesperson makes you all sound great but every warranty company is the same. I thought you might be different.

Abdul was great and on time. His crew did a great job. He did not try to upsell and he didn't overcharge me like the last technician for the same repair job. I would highly recommend him and his company to others. The previous technician overcharged me and did not fix the problem correctly.

The service that CHW provides is very good so far. I had one claim and I'm satisfied with it. I had a problem with the refrigerator and they contacted me with a repair person. The techs came over and took care of business.

Claim was filed for a plumbing problem at the toilet water tank. Plumber visit was scheduled for a Thursday, but they called and scheduled for Tuesday, which was good. The plumber arrived on time, he replaced a part in the water tank. Very professional, polite and efficient. (TD Plumbing), I would strongly recommend their service.

I had to contact Choice several times about sending Sears out here as I don't have good experiences with them. When talking to the agents, they kept saying that they could not get ahold of Edge HVAC & the number was out of order. Told them that wasn't true as I had just spoken to them on the number. Finally was able to get in touch with them & Edge came out and fixed the problem. Concerned with the customer service with your company.

Brandon Was very professional and Courteous, he explained everything to me that I needed to know about the warranty. The monthly payment is very affordable I was assuming on all the stuff you have covered I thought it would be a lot more but I am very satisfied with that monthly payment. I look forward to getting my home warranty through y’all.

Prior to the end of initial sales call, I informed the salesman John I was no longer interested, although we had initially agreed to a 1-year plan and I had provided my credit card info. He continued to try to upsell to a longer plan and was talking about service calls, which led to me to ask if a service call would cost me anything and his answer was not satisfying to me, so I informed him that I was no longer interested. After hanging up, I received a welcome email so I checked my credit card and saw that he had charged my card, so I immediately called to cancel (never should have been opened), and got the run around from multiple people at Choice Home Warranty, before the original salesman called me back and after repeatedly telling him I was not interested as he continued to try and sales pitch me, he finally agreed that I was cancelling.

I just contracted with Choice to be my Home Warranty company, so I don't have much to review yet. However, I am greatly appreciative that they offered me a senior discount and locked in my rates for 6 years. They already had me when they said "same day service and 24/7 response". Since things always seem to break down on a Friday afternoon, my previous home warranty company caused me wait 3 days, due to the weekend and then scheduling a repair person to come to my home. I'm looking forward to having the assurances made by Choice!

Your company wasted my time, when I called and reported my well issue, the person I spoke to did not tell me it wasn’t covered. I waited five days to hear from a plumber. No one would respond to your request for one, I ended up calling my own Plumber, who came out. We sent you a request to have it repaired, just to be told it wasn’t covered. I wasted four or five days with water running wild, which cause my pump and electricity to constantly run. If I would’ve known it wasn’t covered, I could’ve called my own plumber and he would’ve been out the next day to fix it. So no I’m not happy with this company at all. This is the second time, I’ve had an issue with my well and the item wasn’t covered. I cannot believe a pressure tank would not be covered, when you need to have it in order for your well to run water to your house. It’s not a luxury like a water softener it’s essential, you need to reevaluate your well warranty.

Thank you! FINAL TOUCH was great about coming to service my toilet sooner than originally scheduled. This was especially important because I had family staying with me and there was only one working toilet. My family and I truly appreciate how kind and professional they were. Again, Thank you! :-)

When I filed claim, I was contacted within hours by repairman and appointment was made for the next day. When repairman arrived, he briefly discovered the problem but had to order the part in order to make repairs. It was an out of stock high-end part that could take a week or more to get it but he'd try to expedite it. In 2 days the part arrived and an appointment to return to make the repair..

Respectful & diligent communication, ample planning with reliable HVAC service in a timely manner. All the above was consistent in spite of my several calls & claims, i.e. consistently dependable! I told family members & friends to join the CHW tribe! Renowned for its prompt responses, transparent policies, and comprehensive coverage, it consistently exceeds customer expectations. With a stellar track record, Choice Home Warranty emerges as a trusted partner, ensuring peace of mind for homeowners.

I paid for a policy online. Then I get a call with a sales associate trying to sell a larger plan. After telling him I couldn’t afford it more than 15 times and him still pushing I hung up. He calls back 2x in a row. I answer and now he starts to belittle me for hanging up. And he continues to try and sell me more. While this is happening another associate is calling me. So I answer that call and he asked what happened. I explained it to him. So what does he do. Try to sell me more. Are you kidding me? Unless you want non-stop phone calls to upsell you more. Stay away.

Paul ** from Big Hirn Appliance was fantastic! He was very thorough and ordered a part that he will come back to replace. Choice was super responsive and fast. I think they have added a bunch of vendors in the Billings area and it is very important with our cold winter temps. Thank you it is appreciated.

Repaired the washer/dryer, made it work with no noise. The dryer was making a lot of noise/rumbling, replaced the dryer motor and cleaned to work without any sounds. Will recommend to choose/try Home warranty service, just fill/submit the request the online form, they will send email confirmation about technician and date of arrival to repair.

Jamel was great but I was receiving so many phone calls from this company I almost didn't sign up! That was really frustrating. Thank you Jamel for your time. I went with the VIP program. I hope you guys live up to that! I like having the peace of mind that a home warranty offers.

I left my previous home warranty company because there constant constant frustrating communication issues; whether it being non-US based personnel or incompetent personnel. So when I made inquiries concerning customer service, the sales person assured me that there were US based customer representatives and the customer service was all exemplary. He even went so far as to name the company I was looking to leave as he said, "That's a common complaint of the customers who are leaving them." All relative I guess because I could barely get through the initial customer service call. There were language and comprehension issues.

The work was done fine. The only problem was they showed up after the four hour window and did not call and let me know that they were gonna be late. I had called them and they said they were running two hours late but then showed up about 45 minutes after the Window time.

The appointment was scheduled promptly. The technician was friendly and courteous. My furnace was back up and running within a half hour of his arrival. I am very pleased with Choice Home Warranty and I will be recommending Choice Home Warranty to friends and family. I believe I made a great decision.

Washing machine rinse cycle was not working correctly. That’s why we called them out. The repair guy came out spent about 45 minutes trying to figure out what the problem was after various cycles of running the rinse cycle. It seems to be working correctly. Repair guy said to keep an eye on it and if anything happens within the next month-to-month and a half to let them know.

Professional, courteous, and efficient. I anticipated a nightmare and was relieved by having a technician like Reynaldo. I would hire Ren for my company. The tech was on time, knowledgeable, and on time. What more could you ask for? Ren was fantastic and would definitely recommend One Source Plumbing to anyone. Thank you for a job well done OSP.

Reported a non-functioning heating system late on Monday night. Repairman from Mericle Mechanical was here on Wednesday at noon. He worked for 5.5 hours to fix the problem. A new motherboard was required. Unfortunately the one he had on his truck was defective and didn’t work after he installed it. He was back the next morning and had the repair finished in just over an hour. Came home from work to a warm house. Hurray!!! Friendly, knowledgeable and professional repairman (Dillon). Very pleased with the service I received!

Thank you Choice Warranty for approving the claim and replacement of our icemaker in such an efficient manner. You chose a qualified service company and scheduled him the next day. The service tech was on time, knowledgeable and efficient. CHW approved the replacement that day. In one week my new ice maker was installed. Not like my old company!

Our experience has been the worst! The microwave went out on November 17th. It took 3 weeks for a Sears service man to replace parts, just to find out something else had to be replaced also. Upon checking, that part was no longer available. So he was to report this to you and have you OK a new microwave. That was a week ago and we have heard NOTHING from him or you!!! We still don't have a working microwave! This isn't bad service, but NO service! Do something!!

I am hoping that with this warranty that doesn't have limits in coverage that the former home warranty plan was offering for the new year! I was thinking we needed a change after 2 years. I am looking forward to having a long and successful relationship with this warranty company.

Couldn’t be happier with my experience having a dryer need repair. This was my first time utilizing a home warranty and it was very straightforward and easy. The technician was late to the appointment, but how fast my dryers is fixed in 48 hrs at my house is a non issue.

Once I submitted my claim Choice was quick to take action. I am hoping the claim will be resolved in a speedy manner. An appointment has been set to install a new hot water heater this coming Monday between 10 and 1 p.m. I am very pleased with Choice's quick handling of my reported claim.

Attentive Plumbing technicians arrived within a couple hours which was great, because our whole house was stopped up. They cleared the blockage within about an hour. Courteous and respectful. Wish they had business cards and some identifying information, but they were referred by the warranty company so I assumed it was all good which it was. The truck was unmarked as well.

To whom it my concern. I have been waiting for 4 days for someone to contact me about my furnace. I have baby in the house and dogs. You guys don't have problem taking out of acct. every month but you do have a problem with getting someone here to fix the problem.

Why won't you show me the receipt for what you paid for? I still had to pay $550 to the plumber for code upgrades. Those parts didn't cost more than $150. I believe I paid over $300 for labor and I want to know what YOU paid him for labor. AND... I can't register the product for the warranty w/o the receipt... and you won't give it to me. Why?

My Accu Bake oven has not been working properly for a number of months. The last repair person told me before leaving my house that the parts needed could not be found. He made a return date if parts could be found. In reviewing things online I saw that the repair company had canceled their next scheduled repair appointment. I didn’t hear anything from CHW until I contacted them. I didn’t get a satisfactory answer response on that call. A few days later I contacted CHW again to see whether they were going to get me a new stove as mine could not be repaired. I still haven’t heard anything back from CHW. Time is a factor as Christmas is just around the corner and I don’t have an oven that is working properly.

Tech Rise was great. But my washer can not be fixed so I got an offer. It was so low I thought you were kidding. But to my surprise you weren’t. Going through a lot in life and I don’t have the strength to argue. So I took it but I think your company is cheating us customers.

Called getting our refrigerator repaired. I am needing this repaired ASAP. The compressor went out. This is a GE profile unit. 48” built in. The compressor is out, this unit is located in the top of our unit. This compressor is in short supply. There are a few in GE warehouse. I am glad I have Choice Warranty

This was my first time using Choice Home Warranty. My HVAC (heating) unit quit working after a storm came through and I lost electricity. It took Choice Home 3 days to get someone out to my home to assess the unit. This was while it was some of the coldest nights we've had this year. I had very little heat from the heat strips so it wasn't too terribly bad. The HVAC contractor quickly assessed the problem. I got a message from Choice telling me what I would owe which was just a price. No itemized price or anything so I could see what would be done. I was a little upset about that but there's nothing I could do. The email from Choice would only let me accept it or not. So I accepted it and am now waiting to hear when the contractor will be back to repair the unit.

Sunny Services is everything you hope for in a home repair contractor: The technician was Timely, Courteous, Efficient, and demonstrated Excellent Craftsmanship. He had the parts on hand and completed the job in one visit. Best of all, he showed respect for the property. A great value, too. Sunny's is now my go-to company for a wide range of home repairs.

This score may change dependent on what CHOICE does about this most recent billing debacle. I sold my home that was covered by CHOICE over a year ago, to downsize to an apartment as me and my wife prepare for retirement. I called and notified CHOICE and cancelled my policy. Recently, I was going through one of my bank statements, and realized they have been charging me for over a year! This is not okay, and this is the problem with the language barrier you get when these organizations outsource their services to foreign countries. If CHOICE Warranty corrects this issue promptly, I will come back and share the positive feedback, but for now, I am not happy to have spent over $700 for a home I haven't owned for 13 months.

I recently encountered an issue with my heater not blowing warm air, and I decided to file a claim through Choice to address the problem. They were able to contacted a local repair service in reasonable amount of time and was pleasantly surprised by the efficiency and professionalism exhibited by the technician.

My water heater stopped working. Caused a food with damage to walls. Called on my Choice Home Warranty to get it fixed. Choice home warranty told me to read the fine print that states the “water tank” in the “water heater” is not a covered item even though the policy states that water heaters are covered. I got ZERO coverage ftom choice home warranty. I had to pay $5000 on my own. Choice home warranty was worthless when needed. In years prior at same house I had American Home Shield warranty. When I called them to fix a similar broken water heater, they did the next day.

Process can be more simplified and faster. You guys have to get rid of inconsistent and useless handyman who does not replies on time. My appointment got rescheduled multiple time. It was plumbing emergency issue and I had to wait for 2 weeks to get hold on plumber. Process can be more simplified and faster. You guys have to get rid of inconsistent and useless handyman who does not replies on time. My appointment got rescheduled multiple time. It was plumbing emergency issue and I had to wait for 2 weeks to get hold of plumber.

Our refrigerator, a Whirlpool Gold bought new in 2009, started making banging noises. It took weeks and many phone calls to get a repairman out to look at it. After inspection, the repairman said it was the defroster system making the noise and nothing he could do. He also said that basically it was towards the end of its life. Also, if the appliance is still working, warranties really don't cover anything. They have to STOP WORKING.

The technician was very nice and humble, He explain everything in very easy way, and he is very honest and we trust his work. His name is Mike, he was very helpful, and I did realize that he has a great experience. Choice Home Warranty is great company, I had another company to take care my house before, and I left it, and now I am very comfortable and happy with Choice home warranty.

My ejector pump fuzzed out about 5 days ago. I immediately placed a work order for a plumber that worked with ejector pumps. Initially I made the appointment, but after further investigation of that service and reading all reviews, I called and cancelled the appointment. They were rated one star. Why would I want a sub-par plumbing service working in my home. CHW was unable to locate a reputable plumbing service located in SW Michigan. They offered me the option to find my own plumbing service and they would reimburse me for services rendered sans my service deposit. I chose that option and am very pleased with my selection.

Quick and awesome service. Our dryer was not heating. Filed a claim and within a few days was contacted about a service call. Young man from Sears responded and was very thorough. Figured problem out. Ordered part and rescheduled to put on. I know it will be fixed on scheduled day.

The service technician had deemed the stove/range unrepairable because replacement parts were not available. Choice Home Warranty reached out to me and wanted to settle with me for $335. Before I agreed to anything, I got on-line and started checking the pricing for basically the same Whirlpool 4 burner range in stainless steel as we currently have. They were priced at $827.99. That's not including delivery, installation, LP conversion and haul away of the old one, which would put it at around $1200. I'm 72 years old. I can't do this stuff anymore. That means I had to come up with $865.00 out of my pocket plus the $85.00 I had to pay the technician for the service call. I could not persuade the customer agent to give me any more than the $335.00. She claimed my old stove was smaller than the new ones?

My experience was wonderful. It didn’t take long at all not like others that I have tried to talk to you and it was the best deal ever. I am a retired person on a fixed income so you guys are the first that was able to accommodate and fit with my life And my finances. The person I spoke to was very kind and very clear. Other companies wanted an activation fee of a ridiculous amount of money, and the monthly was ridiculous too. So I am very pleased so far and I thank you.

So far I've not been disappointed working with CHW for what would be a small amount of claims since having CHW with me. It's easy to conduct business online than via phone but when needed you can get someone to speak about a claim. Claim responses are pretty fast. Maybe CHW should re-assess the dollar value for a replacement item since today's costs have inflation built in, but that is probably something for the underwriters :)

Ralph was great. We have a policy on a house in Arizona and remembered how courteous and helpful they were there so I gave them a call. Very helpful, answered all questions. Price is very reasonable. Made the process painless! Will tell all my friends they need to go with Choice Home Warranty!

Choice Warranty didn’t cover it. Had to get new. Was happy with technician that came out but I could have found him on my own. No reason to appeal decision. It’s freezing at night with no heat. Can’t wait for that with a stroke victim in home. Always read fine print and then things get twisted around to home choice benefit. Says part is covered under furnace warranty. No not true. That’s only for 10 years. My furnace is 15 years old.

Isreal arrived on time and checked everything out carefully before beginning the process of fixing the problem. He also made sure the door was working properly. He was very kind and answered any question I had. He was dressed neatly in his work clothes and made sure the work area was cleaned up afterward. I would definitely recommend him to work on any project that needed worked on in his line of repairs.

The repair person that came was prompt, courteous, and seem to know exactly what he was doing. Is very easy with the contact information to get scheduled repaired. You only took two days to get the approval and for the service person to come the following day. I’m very pleased with the level of service.

We went months without hot water due to your stalling and delays. Delays always slow in having technicians respond and always demanding second opinion that take another week to two weeks before they show up. Then you send us to a warranty company which could have been done after the first service call.

I requested a quote, received a competitive quote, and discussed the details associated with the quote. My Choice Representative Brandon was professional, knowledgeable, and encouraging. I look forward to using Choice and evaluating their service. I have experieced a few incidents where I've needed a home warranty service, just like insurance.

Greetings, I have been very happy with my service, but I do have one complaint. My fridge has been having problems and a tech did show up and got it running, but then the fridge started freezing items in the fridge side. I didn't know what to do so I left a message in the old claim and created a new one just in case. I received a message saying I wouldn't be charged initially, but was charged 85 for that visit. I found it strange that I would be charged for an ongoing issue. My fridge is still freezing things after the visit, hopefully I won't be charged again if I submit a claim.

Plumber was knowledgeable, efficient, professional, friendly, thorough. Neat, on time. Job was well done. Highly recommend for any future circumstances should they occur. Completed work as follows: kitchen sink, garbage disposal, two toilets, and shower head installation. Well done. Communication was also good and comprehensive. Anything else you need to know you may contact me via telephone, or text or email.

Every time I have called for repairs whether it be my primary home or investment homes, Choice Warranty has always stood behind their service and either repaired or replaced our broken appliances. I have used Choice Warranty now for five years now and would recommend their service to any potential person looking for a dependable and reliable home warranty provider.

While the technician that was sent to our home was extremely helpful, I am very disappointed in the service/support that our home warranty provided. Throughout this process I have had to chat with your claims line multiple times and every time your call fielders have been condescending, unwilling to help, rude, and have honestly left more more confused than when I initially called. We were recommended to get home warranty upon buying our first home. After this experience I am very unlikely to purchase or renew my home warranty. Or recommend your company to anyone else in our circle who is also buying their first home.

Based on my current experience I would never ever consider leaving a positive review for Choice. It has been close to two months, and I have yet to have my microwave replaced. If I didn't have so much money invested in paying for the annual fee and initial service fee, I'd go out and just spend the money so I didn't have to wait any longer to have a working microwave. Also, it's very annoying to receive countless spam emails from Choice. I don't know if I can unsubscribe to Choice emails without accidentally canceling the Choice emails I have to receive.

Desmond the plumber who was sent to my home to fix my water pressure regulator is very passionate about his job and actually is very knowledgeable. He did a good job. I will ask to use Desmond next time if I have any plumbing needs at home. Having good people like Desmond will help promote your company positively.

The technician was very knowledgeable and prompt. Explained everything to me and had my door working properly in no time! Would definitely recommend! Very pleased with Choice Home Warranty. They were fast in getting me an appointment and having this taken care of. Will recommend Choice Home Warranty to my friends.

CHW is Very Responsive. They have this intuitive website where you can request a service very easily without waiting for hours on phone line. They have very wide network of Service with local contractors. They reply to the chat immediately. They also listens to all your questions and answer them appropriately in no time. They also prioritize the issue based on the issue and I had very good experience with all the contractors they sent to fix issues at my home. I would highly recommend CHW.

The technician was very pleasant and knowledgeable. He was in and out. Choice Home Warranty handled everything. I am very pleased with the service. It was a great and wonderful experience all the way around. I will continue to keep Choice Home Warranty and will not hesitate to recommend it to others.

I contacted Choice Home Warranty on 12/11/23 about a bad garbage disposal and completed the online form. I received a notice the next day that Simrel Plumbing was coming between -11 am and 3 pm. Miles arrived at 11:30 and had a new disposal with him and changed it out within 30 minutes. He said to call if there were any problems.. So I was happy with CHW and Simrel! Great job on my first encounter with CHW!

I did my time slot with Shamika. She called on time. It took less than 15 mins. I was very impressed with the process. I waited for 1 day and received my email stating how much I will received to replace my microwave. Now all I have to do is take the email to the store. Thank You

Your first assigned company was Upline. Every time I had a phone interaction with them, I felt I was talking to someone who was running a childcare facility. When they answered the phone, it was never professional, there are always kids in the background, playing, laughing, crying,. We set an appointment Time for them to come out and then they didn’t show. When I called them, they said that their person had gotten in an accident and would be able to come out the next day. But I had to call them they did not call me. The times that were set for appointment were always from 3 to 8 PM.

Leo our service technician was not only punctual, courteous. He was very professional and thorough. He completed the job quickly and he did an excellent job and I would gladly have him return. I was glad that we had Choice Home Warranty and would recommend them to anyone. Choice Home Warranty will continue to be my choice for all my extended warranties.

I liked that the agent explained everything in detail and how the coverages work. The price was great as far as the monthly and annual payments work. Also the service call fee is a good amount as well. I like the fact that they have roof coverage for leaks, this helps so much versus using homeowners insurance.

So far I’m pleased with CHW except for one thing, and that I don’t think that it is fair to your customers that they have to wait up to 30 days to receive the text message that will have the Total Amount of what I will be receiving so I can go to the Lowe’s Store and get my New Microwave!!!! I’m 72yrs old and I need it NOW. I’m also Totally Disabled on Social Security Disability and I’m also a Veteran of the United States Marine Corps!!!! I shouldn’t have to wait that long to receive my Payment!!!!

File claim online on less than 5 minutes! File a claim on the phone! 5-10 minutes depending on the AI trying to understand you when you talk! But quick easy wait for an update in the claim and Done!! The fee is $75 for your repair as long as you have a plan with Choice Home Warranty, But it is worth it in the long run when you could be paying $250 or more for the repair.

Anthony, was very kind. I honestly I never felt pressured but he made sure I knew all the deals available to me, and even helped work out a payment plan. I trust that Choice Warranty will continue in the same manner as Anthony. And I’m happy to be done with American Home Shield.

The tech from Sears was very kind, friendly, knowledgeable about my LG ref. He knew exactly what was wrong, ordered part while in my house. His first visit was Friday, part was delivered to my house on Sunday. Tech had already made appointment to install new ice maker on Tuesday. Returned around noon, completed replacement. Everything working fine now. Great experience. Thanks.

I have been with Choice for 8 years. Their customer Service is very professional, helpful and most of all your claim appointment will be scheduled within 24 hours. They have also given me money towards 2 of my appliances that were not working. I have been very pleased and happy with Choice. I only pay 60.00 per service visit. The techs have always been excellent in sharing information about my claim and very respectful of my home. Thank you Choice! I am a very satisfied and happy customer!

Our technician was fast, friendly, and very efficient. Great service, I’m very impressed with their customer service and with their team of technicians that know exactly how to fix it. My washer was not working it was on rinse and not on spin… I got it repaired with this team and now I’m at peace and enjoying my washer good as new. Thank you.

Today, I was contemplating the purchase of a home warranty product. I searched for companies online and Choice Home Warranty was one company that I called. It was my good fortune to speak with a gentleman by the name of Josh. He was extremely knowledgeable, accommodating, and patient as I decided to purchase a home warranty. I trust that I am as pleased with the product.

Excellent service and experience, the representative was knowledgeable and respectful. The information provided was clear and useful in deciding in favor of a contract with Choice Warranty. The options are very competitive and the services very comprehensive. I feel is a good value for our area. I receive a good promotion and price.

We called Choice for a plumber service call on a Friday, they called back and gave us the appointment time for the following Monday. The plumber came within the time they gave us and fixed the toilet. The problem was quickly solved. It was a simple process and we were very happy.

My dryer quit working and at the time, I didn't know what the problem was. It took Choice a long time to get a tech here for the first visit. When the tech got here, he told me that there were two boards bad in the dryer and once he gets the approval from Choice to buy the boards, he would be able to repair them. He had trouble getting approval for the boards because Choice told him that I was only gonna be able to fix them one board at a time and he said he wasn't playing that. Choice had a second guy come out and he had the same experience. He called me and said he was sorry that he couldn't do it. Then Choice had a third guy come out and he looked at it and he couldn't get any approval for parts on the day that he was here. So, he told me he would have to come back and he never came back, and Choice never responded. I had to go online and get with them about getting the guy back out here.

Cortney ** contacted me about home protection. He patiently went through what’s covered in the plan and the cost. He was highly professional, personal, knowledgeable, and an all-around nice person. He should be commended on his sales and client service capabilities. I ended up purchasing a plan, and I only hope that the service level of all employees are as good as Cortney’s.

The technician was extremely knowledgeable. Knew the answer to my issue at first site. Then recommended to fix a problem I didn't even call about. If I ever have an issue with any other covered item, I hope he's the one who comes out. Choice Home Warranty is very easy to set up appointments with and their help is most appreciated.

I want to start off by saying my first two calls weren’t good. But when I spoke with Harry he was very polite, showed empathy. We spoke for a while and he apologized for my experience with the situation. He was very helpful. I bought two policies. Great customer service. Thank you for everything

We filed a claim on 12/10 about our a/c system not working. They quickly responded to our call. By day's end we had an appointment the next day. The tech showed up on time. He did a great job. Thanks for your fast response. Definitely recommend CHW for home warranty.

Choice Home Warranty was quick to schedule a repair service call. The parts were more costly than replacement. It was communicated I would receive a gift card to purchase a replacement dishwasher yet the amount provided was considerably less than a replacement. It was communicated it may take 30 days to receive credit.

The claim process was very efficient and quick. After some confusion about the coverage, I was satisfied with the end result. A claim for a broken garage door spring should consider the coverage of both springs and not just one, not doing both will only add another claim for the replacement of the second one in the very near future. It's like your headlights when one goes you should replace both.

It would be nice when calling in to file a claim and one needs to speak to a real person for a specific reason that the voice recording, say after repeating herself 2 times, would ask do you need to speak to someone? Instead of repeating herself 5 times. I think if we just needed to file a claim without any special circumstances we would respond to her request within 2 times. But to have to listen to her repeat time after time after time is infuriating. We are not children, we are adults whose time is valuable and should be treated as such. You're trying to force us to do otherwise sucks.

Lee of Alexander Heating and air came out the next day and diagnosed the problem. Brandon came back yesterday and repaired the problem. Could not have asked for better service. I like Choice because you use independent contractors who care. Thank you!

I filed a claim for a washer repair and 3 weeks later they have yet to schedule the repair. I just kept getting emails saying they were working to find a technician in my area. Waste of money. I would NOT recommend them. Each attempt to “escalate” my claim was met with a canned response.

A main spring broke, there are 2 springs on the system and CHW would not pay to change out the second spring in spite of the fact it could be a safety hazard. If this second spring breaks in the near future then you will have to pay another service call. This is not common sense on your part.

Garage door still not fixed. Don't need Choice Home Warranty anymore. I feel like I'm wasting my money with this. I called in a claim for my pool pump last summer and I ended up changing that out myself as well. You all haven't fixed anything I've called in. I'm done.

Original claim submitted on 12/2/2023. On Monday (12/3) claim acknowledged an assigned service contractor. On Tuesday (12/4) and determined a total replacement was required. The water heater was not replaced until Monday (12/11). Unexceptionable! This should have been placed a priority and not considered a luxury. No one should be without a water heater for that long.

The folks at Choice have been and were today, knowledgeable and fair in making a request. The only problem I had was understanding the call taker... In the past Choice and dealing with them has been a very good experience...

I have been a customer with Choice Home Warranty for a very long time. I think since I been a customer of this service company, I have not had to use them very much, but the times I did use your services, their repair persons were very well mannered, very capable and quite knowledgeable regarding their craft! This company was very skilled in planning, executing their employees by putting them on repair jobs that matches their particular skill set and this is why I stayed with Choice Home Warranty for so many years!

Make sure you read the fine print on replacing the heat and air. They will let you be without heat in the middle of winter for weeks. They won’t replace the unit because there is a part available to fix it but it will take six weeks to get it and don’t even know if it will fix it but let us freeze our toes off.