Choice Home Warranty Reviews

The individual I dealt with was very clear in the type of program offered and what my monthly/annual cost would be. He was very quick to answer questions; his responses were genuine, he was knowledgeable, and in the end I truly felt that the price for the program selected was excellent. I stressed my budget and he respected that.

Yes waiting on a service call. Always available to report issues. As a widow woman it is assuring to know any home issues I have are less stressful having Choice Home Warranty. This is my first claim and I am unable to report anything final on service at this time.

It’s been a great experience using Choice Warranty for the Texas new purchased home. They have been quick in providing a technician for the multiple areas we have had with issues. Plus cust. Serv. Has replied to all my questions. Thanks for your quick response to all my home claim issues.

I had a great experience with this company. The technician early to the appointment! He was knowledgeable and helpful. He had a pleasant attitude and told me ways to maintain my garage doors and the different parts that needed regular maintenance. I would recommend this company to my family and friends!

I'm on oxygen and my lungs are not that good. I could end up in a hospital with pneumonia again. I had to have space heaters. I told American Home Shield I needed somebody out here for the furnace right away. But It was a week later that Best Choice Maintenance finally came out here to do it. If I ever have the furnace or air conditioner to be worked on, Choice Home Warranty shouldn't dare send that same guy out. It took him over a month to get this furnace fixed. He put one wire in, took it out, and put a different one in. Finally, I called him and chewed his butt out. I also called American Home Shield and yelled at them. Whoever I was talking to saw what I said about it going on for over a month.

The last time I did a claim, it didn't seem like it went to the correct person. I had problems with my refrigerator. I had water all over the place and I couldn't get ice or water coming from my refrigerator. Every time I told them I needed a plumber, the guy would come and say, “You need a plumber.” I had them come several times before finally somebody came and fixed it. But other than that, they usually come right through. If I had problems with my dishwasher or washing machine, the next day they came and did a fantastic job.

I don’t understand why it takes so long to respond to an initial service visit. You guys use to take only a day to respond. Now it takes several days to even come and look at the appliance. Plus I am sure you will have to order the part needed so it will take another week to fully complete the repair.

My fridge had stopped making ice. I made the call on Tuesday, and the repair man arrived on Thursday. There was a couple of parts needing to be replaced. He put the order in for the parts and scheduled his return for the following week to complete repairs. Totally satisfied with the service and our technician.

I was pleased with the experience I had and with the plan I received. I would recommend them to my family and friends. I chose them because they were highly rated on the internet. I felt I was treated given a fair deal.

The person at Choice Home Warranty sold me on stuff. So, I ended up going with them. I've made a few claims with them and I had to pay the $65 deductible. I had issues with them picking and choosing and mincing the words on what they're gonna possibly cover. When they sold me the home warranty, they told me that everything is going to be covered. I paid extra for the swimming pool. When I made a claim on the air conditioning, I had to pay for the motor out of my pocket because of the verbiage that was used so that they didn't have to pay for the claim.

Tech was sent out fast and determined refrigerator needed to be replaced. That part of service was great but where they get 3 stars only is they offered us money on Lowe's gift card which is fine but what they offered does not cover the style I have with the functions that my fridge has and it takes 30 days to get the money so I'm here waiting for the last 2 weeks to hear something.

After encountering an unexpected issue with the plumbing system at my home. The technician that came was very diligent about getting the repairs done and I really appreciated that.. Unfortunately the call to customer service to complete the task was a bit annoying after holding on for so long then the call dropped. Also waiting for approval to get the job done was not quite satisfactory as I had been transferred to several people to try and get the problem resolved. That took well over an hour. However, the contractor was patient and knowledgeable of his job, and I was very pleased with the work that was completed. :)

My garage door was failing. I scheduled service through Choice Home Warranty. I waited several days, not able to use my garage door. The tech came as scheduled, and informed me that the required repairs were not covered by my Choice contract!! I had to pay $775 to have my door fixed, including the $75 Choice fee. Very disappointing to find that after waiting, the required repairs were not covered!! I called Choice to complain and asked to speak with a supervisor. I was told that I’d receive a call from Choice within 24 hrs on 12/6. It is now 12/10 and I have not received a call! Very disappointing, unprofessional service. I have 3 homes “protected” by Choice!!

My washing machine had problems on Saturday evening. I immediately called Choice Home Warranty and placed a claim. By Sunday morning I had an appointment made for the following day, Monday. CHW was quick to get me a claim number and to send a repairman out to help. I would definitely recommend them to a friend or family member.

Our dishwasher was out and after just one visit from Marvin with J & Z Appliance Repair, LLC at **. He diagnosed the problem and the dishwasher is working better than ever... I highly recommend this company to do and and all appliance repairs... We also recommend CHW. They have fantastic to deal with... Thanks again Marvin and Choice.

I was told by the sales person when I signed up that Choice had over 800 service people in my area, yet it took several days to get the same guy out that serviced us with Sears (prior warranty). Told us flat out that there were no parts available and cancelled the parts search on 12/6. I check with Choice on 12/7 and was told they weren't notified by the serviceman. Called Choice after talking to Sears who stated they notified Choice. Still waiting after 3 weeks to find out how Choice is going to honor the warranty I paid for to fix/replace. Very disappointed with Choice so far.

We had mixed experience with the time it took for the contracted servicers to respond. The locksmith was there the next day and did a great job of rekeying our locks. The plumber could not respond for nine days to replace a damaged shower cartridge which made it impossible to turn on the shower. He did a proficient job of replacing the cartridge, and I'm sure he fulfilled the terms of his arrangement with CHW. Apparently CHW puts out requests to all their potential servicers, and whoever can offer the most timely response gets the job. Is nine days an acceptable length of time to get service from a plumber? That's a decision for each potential customer of CHW.

I had a terrible experience with Choice Home Warranty. They sent an unqualified plumber who happened to be a technician in learning underneath a plumber who's not even in the Charleston directory. He's not in the Better Business Bureau. He's an individual who works out of his home, who sent his brother who was unqualified and used an electric saw and tore up my sink top when he was replacing a faucet. Choice Home Warranty said I have to settle anything with the vendor. They don't take responsibility. However, their ad says that all of their plumbers are certified and are investigated and are top-notch. That is false advertising.

I reported a problem on line for my built-in wine refrigerator. I raised the question that this appliance may not be covered under our agreement. I then received a scheduled service date for a technician to come out. As expected, I paid the technician his $75 service fee. The tech told me that it needed a new compressor, and he would put in the claim. The next day I received a letter from Choice telling me that based on the information that I provided, and information provided by the technician, my claim was being denied. Why did you schedule a service company to come out when you did not cover the reported appliance that needed service?

The technician who came out to our house was wonderful and said our 21 year old refrigerator needs to be replaced. It is not working at all and we have lost all our food. He had to unplug the refrigerator. I agreed to the Lowe's gift card on 12-7-23 from Choice and when I submitted it, It said to expect the gift card within 30 days. This is unacceptable when you have a refrigerator which is not working at all. Poor business. Please send Lowe's gift card ASAP. Thank you.

Took three weeks to get parts ordered by technician four days after I filed claim on refrigerator not cooling. He came, "fixed" it but two days later, fridge is still not working. Temperature of both freezer and fridge section registering 80 plus. Two stars is for scheduling someone. They do not return my call or your text message. Still need HELP with this.

Excellent Customer Service. The Technician was on time, diagnosed the issue and fixed the problem with no issues. Thanks again for your due diligence. I highly recommend these services. Count on Choice Home Warranty to always deliver the best service for all your home needs. I really appreciate this kind gesture.

I had excellent service with Mertek. They repaired my dishwasher. I would definitely use this company again. My technician was great, his name is Mervin **. I highly recommend him. Very professional and knowledgeable. He actually called and repaired the dishwasher sooner than originally scheduled. I really appreciated that he was so conscientious.

Filed the claim on Saturday late, was contacted the following day by company assigned to respond. Repairman came on Monday at time designated. Was very competent and professional. Diagnosed problem in about 15 minutes but due to age of machine said it might take a few days to obtain parts, Contacted me the following day. Said parts were on the way he would be out the following Monday to complete the repair. He arrived on time the following Monday. Completed the repair in about 20 minutes.

I requested the need for a plumber and when he got here there were a few things he had to do, like uninstall the toilet, that I had to pay out of pocket. I almost had to pay $600 for a camera to go down the sewer pipes but thankfully the city came and did it for free. Even though it was on my side of the property line. Now to get the toilet reinstalled I have to pay $250. I guess plumbing is not fully covered.

The tech was very knowledgeable and gave advise on how to clean the appliance and I thought that was very kind. I'm hopeful my dishwasher will once again function as it should. He didn't find anything malfunctioning but suggested using another style of detergent which I will.

He was on time, and ahead of time. He did what he could to get the dryer working. Although the motor is bad and he was unable to fix the issue. He was professional about the issue. Awaiting results of finding from Choice Home Warranty. Need appliance replacement asap. This is my first claim so let’s see how this ends.

The technician was great. He tested everything and he determined that there was no power in the outlet. Therefore he wasn’t able to fix it. We need to get an electrician to solve the problem. The service was great.

The technician who fixed our garage door spring was knowledgeable and professional. Fixed it in a timely manner. I was pleased with the time to placing the request with Choice Warranty and the promptness of an appointment. I would recommend both choice warranty and the garage door repair co to a friend.

It took 8 days to get an appointment. That's a long time to be without. Need quicker turnaround time. Only negative. Everything else was good. Technician had to go get the part somewhere else because none in truck. Appreciative he found a place to get part and come back and fix dryer.

Choice Home Warranty SCAM has been my home warranty provider for at least 5 years. It appears that when I cancelled policy it does not allow me to access my account to provide specific data to add to this review! I have paid approx. $500 a yr for this home warranty each yr with a service fee ranging from 65-85$/ service. The last straw was that CHW refused to replace piping due to stating under section D then Patrica M ** switched to section C states this is not replaced.

My dishwasher stopped working. I entered the problem into the CHW website. Within a day I heard back, that a tech was scheduled for a Tuesday. The repairman came out as scheduled. He didn't have the needed part so he came back with the correct part, the following week. Now the dishwasher is working great.

To be honest CHW took a little longer than I thought it would take to find someone to come to my place and do the job I had asked to be done. The people that they finally found were very good and very nice. I was happy with the job done.

Bit early for a review since I just signed up but here I go. Young man I talked to was kind, courteous and efficient. Had me signed up in a flash. Hopefully if I need your services in the future it will be as efficient. Thank you.

Updated on 02/01/202: My heater was working some days and not others. Leon from EMS came out a couple of times, and I was very pleased with his services. I am in the process of getting the unit replaced. Mark from EMS was very pleasant to work with regarding the replacement, and he patiently answered all my questions. Quite a few things are not covered under my warranty, which led to a pretty hefty out-of-pocket for me, but I guess it is better than paying full replacement, install, and disposal costs. I am thankful for that. I am hoping all goes well with the replacement and new unit. Thank you.

I had an air conditioner problem and Choice Home Warranty sent somebody and they fixed it. Now, I have the microwave problem and the claim is a big hassle. The guy from the company that Choice contacted took a look at the microwave but never sent the report. I called Choice and they said they haven't received the report from that company. So, they asked another company to take a look at it. And this time, Choice got the report. They sent me an email asking me to go to Lowe's and have somebody come and take a look and give an estimate. And they can go back to Choice and discuss what they need to do. I'm gonna be out of country for three weeks. So most probably, in January, I'll get hold of them and have them come and take a look and give the estimate.

My child jammed the plug down the drain and neither myself of his father could get it out. The guys from Flawless came all the way from Staten Island and fixed it in under 5 minutes! I don't know how they did it but they saved the sink, the vanity, and got the kids out my bathroom. Thank you so much!

How come I get phone calls and email. Wanting me to sign up for Choice Home Warranty. When I have already got Choice Home Warranty policy. I would like to have a contact showing that I have a policy and who do I call when I need help. If I can't get the policy cancel my policy.

This is my first experience with Choice Home Warranty and I have to say it was great. The Tech was very professional and friendly. He had to order a part and I've already gotten a date for him to come back to install it. So far, I'm happy. Will be completely satisfied when the part is installed. They also keep you updated on the progress of your claim, with any delays. The technician also kept me informed with what he was doing.

I didn’t get his name, but he provided excellent, quick services explaining the details of his work as he completed each task assigned!!!! He was extremely professional and the time he took to complete the job was amazing!!!! Although I didn’t get his name he’s highly recommended for all your plumbing needs!!!!

This experience is with the repairman from Sears. He was great! Very friendly and professional! Explain everything to me! Communication was great! And told me the next steps! I would recommend him and his shop 100%! As for Choice Home Warranty I can’t really give a fair review yet. When I said I would switch from my last warranty place to you guys to try you out because the other one raised their prices high I was told by someone from CHW that my first repair service would by free as a complimentary courtesy from CHW! But when I made my first repair service, which is the only repair service I needed so far, I was told there was no complimentary service deductible so I had to pay the $85.

I couldn’t have asked for more from Choice Home Warranty. I called them because my refrigerator had stopped working. They had a technician there the next day and he fixed it completely. I’ve been with Choice Home Warranty for a few years and they’ve always come through when I needed them.

My claim for HVAC repair was denied despite being a CHW client to years. My HVAC is under yearly maintenance contract, was serviced in Aug 2023, I change air filters monthly and hardly ever run the heat as my condo is in FL. My claim for a failed blower motor was denied because CHW said the heating coils were dirty and my system wasn’t properly maintained. I did every maintenance the local HVAC company has ever suggested. I believe CHW looks for any excuse to deny a claim. I will not renew my policy after this experience and will not recommend CHW to anyone. I regret purchasing a multi- year policy. Can I cancel the policy and get the remains portion refunded?

Angel was very competent and patient setting up the service at both of my homes. I was very pleased with his ability and helpfulness. He was able to save me money and help me select the right plan for me while working within my budget. I will recommend Choice whenever someone inquires regarding my coverage.

They have responded quickly and sent good quality service persons to make repairs. The techs sent have been on time, courteous and knowledgeable. They diagnose, order parts and return as soon as parts are in hand. I've been quite surprised at how well they are doing.

I was truly amazed by the promptness and professionalism. My issue was addressed instantly and resolved flawlessly, exceeding my expectations. The technician was both courteous and knowledgeable, clearly explaining the problem and its solution. I would highly recommend this company to anyone seeking prompt, reliable, and satisfactory service. He left my house the way he entered after providing me with new locks.

Technician was very knowledgeable. Problem appears solved. Only negative was being late for appointment. Would have liked the office to notify me of delay. I understand he was late due to helping another client but feel the office should step up and keep the clients updated. Again I was definitely happy with the service technician.

Googled to find “CHOICE” was top contender. I was given discounts for a multi-year policy, but not happy with $100 co-pays. I needed warranty insurance on a very nice rental. And am glad to have it in this rough market of vacation rentals.

I started my Choice account before thanksgiving. Paid in advance. I called on the 29. Said I had to wait a day to file a claim. They said it was a preexisting condition. It happened on the 29 after I paid and charged home warranties. It was not broken before.

My most important concern is lack of communication among CHW, Tech, and plan owner. Appts not kept should at least be acknowledged. When appt was missed by tech, had to wait another week without a refrigerator. Everyone has phone and email address. Why no communication? Techs have been very knowledgeable and amicable while in my home.

I had a good experience, since the night I filed claim the next morning when I called they give me the name and time they will come for repair, which was the same day. And the company who did a job were good as well. So overall it was good.

I sent in a request for our microwave. I had a response with a few hours. They set up a Sears rep to come to our house within a couple of days. They found the problem, ordered the parts and will be here tomorrow to replace the existing parts and the rep told me he bring another person to help him handle the built in microwave.

I was doing some research picking a home warranty. I came across Choice home warranty. It also had really good reviews online on US news services report. The customer service representative I worked with, Adam was very helpful and worked hard with his manager to get me a good deal. He pushed enough to get me on a long term plan but never forced me to the point I was annoyed and didn't want their service. So I appreciated that. I hope the warranty ends up being as good as the customer service and sales.

CHW reps tell untruths. Was advise to call while tech is here for an authorization. Did that, told Jasmine G does not have authority. Told tech to check at house box not on screen. Contractor showed me his screen to verify. No such button. Complete waste of $$ and time with this company.

My sink was plugged up since Thanksgiving. On 12-6 I had to finally find a plumber myself. I have been lied to about two plumbing contractors. I called those companies and they had no idea what I was talking about. They said they had not been contacted by CHW. And now to get reimbursed ya'll make it difficult for me since I am not computer savvy. It's been a horrible experience. At least let me mail a copy of invoice.

I was very satisfied with Anthony knowledge of your product. His information he provided on other products is what sold me on Choice. Also the opportunity to go over the contract will give me time to decide if it is a good fit for me. Hopefully I will not need any service in the near future but with this policy I will be ready.

The amount they said my microwave was worth was not enough to cover the replacement. Also, I have an extra freezer and I wish I was notified that that isn't covered. Other than that, submitting a claim is effortless. They sent a tech who evaluated the issue. He said I needed a new unit or repair parts. He ordered them and it was no problem.

Always the best. Quickest and considerate for seniors that five year sr. Plan is a godsend. No worries within company. They do it right the first time. Great technicians from all the top companies. Tried the rest. Choice is the best. When you're old it’s nice to have a company you can depend on. William **.

HVAC, MD is a very reliable company. The technician Alex, is doing a good job from beginning to end. He informs us what time his ETA, he checks the heating system thoroughly and explains to us what is wrong. He replaced our thermostat the 1st visit, but the heater is still acting up, we asked him to Come back and check it again and he came back the following day. Today he is coming back again to replace the module. He definitely knows what he is doing.

Serviceman was expeditious in resolving the problem with my heating unit. He stated the previous person to work on my unit installed an incorrect thermostat so when the heat was turned on it also kicked the AC on. Once a new thermostat was installed, only the heat turned on as needed.

The company 3N1 Appliance Repair did a great job in fixing the problem and replacing the broiler unit in 3-4 days, but they weren't notified by Choice until over 7-8 days after I called Choice and then 3 days later 3N1 showed up...This was almost 2 weeks later than my request for help. This is unacceptable, since it really screwed up my Thanksgiving plans. I would be better off dealing with 3N1 myself, which are excellent. Please refund the balance of my $ 2,000 coverage policy for 5 years. I will manage my own situation. Russ **

Choice Home Warranty was quick to respond to my claim regarding plumbing issues. The service provider came out to my home immediately and handled the problem quickly. He was very knowledgeable. The service provider was very professional and thorough. I am very happy with my experience with both Choice Home Warranty and the provider they sent. I recommend both Choice Home Warranty and the provider they chose. I have purchased this service for 5 years and recommend to anyone who has a home more than 5 years old.

I called on Monday Dec 4 when I got in town to report my air conditioner is leaking and the unit is on my roof and I have not heard anything. I don’t know how long it has been leaking. Now I am worried about my roof. I am leaving for California tomorrow and was hoping to get something done so I don’t have to worry when I am away. I will be back in town on Dec 15

Totally disappointed with claims department. They denied my claim by not going by what the tech turned in. The tech reported hìnge broken by NORMAL WEAR AND TEAR, claims department said it was from physical abuse so that they would not have to pay for repair! My wife is 70 years old and I am 71. No way we physically abused oven. It is a high end "Viking" stove. I feel that they did not want to pay for the high cost parts.

The Technician was professional, timely and very knowledgeable regarding the garage issue. He shared information regarding the garage doors were in good condition. The appointment was short and quick. I would like to receive an itemized invoice to see the breakdown charges for the service fee and replacement keypad. Thank you.

Phil knew exactly what he was doing and fixed the dryer in record time. He was pleasant, professional, and I cannot recommend him more highly than I am doing here. I am pleased with the overall service provided by Choice and very happy they found a quality technician to send to my home for the repair.

Requesting a service call with Choice Home Warranty (CHW) was super simple on their website. Within less than an hour of requesting the service call, I received notice that an appointment was setup through Sears. Sears customer service is nearly nonexistent. It was impossible to contact and talk to a real person at Sears. Per the Sears instruction prior to the day of service, I was supposed to get a call for an approximate time and confirmation. I had no idea whether or not the service person was coming and no way to get a hold of Sears customer service to find out this information. However, the Sears technician that came and worked on the washer provided great service. If the Sears customer service was good, I would have given this a five star review.

The technician did an awesome job repairing our system. He took his time and made sure the job was done right. He was also very nice. Which is a plus!! Would recommend to a friend. I have had good experiences with Choice Home Warranty. Would recommend their services. We will continue to use their services in the future.

Choice Home Warranty has been the best thing I ever bought for my home, and I talk about them all the time. Everything has been excellent. My furnace was the last thing I had a claim for. It was not working properly, and the repair guy was excellent.

Choice Warranty sent out K & K Plumbing to my home. The guys assessed the situation and determined that I needed a new control as the pilot kept going out and this had just started. They ordered the part and immediately contacted me and came back, put the new part on and I am back in business with hot water. So thankful for the boys at K& K plumbing for a great service for a senior citizen.

I had a stove that went bad. A guy came out and fixed that. I had a washer and a dryer that I had problems with and they took care of the problem. The only problem I had was with the refrigerator. It wouldn't work and Choice Home Warranty said it was my fault so I had to buy a new refrigerator for $1,200.

I'm not happy at all with the providers that Choice Home Warranty has chosen. Where I live is in a big city and they get people from way far away that don't wanna do the job or drive that far and don't finish the job when they get the job. Also, you can't talk to a person. You can only get ahold of Choice Home Warranty on a computer or a voice messaging system. They sent me a survey asking me how I liked the plumber that came to fix what I needed fixed. By the time he had finished the job which was three weeks down the road, it was too late to tell them what my opinion was. I'm very unhappy with Choice Home Warranty and I'm probably gonna change.

The first person who came on 12/4/2023 looked the outside drain and said it was a sewer problem and he left. He never came inside to hear my concerns about the noise when the toilet flushes. The repair that came on 122023 came inside and told me the issues was with the toilets, but he didn't fix the issues. He went outside and said he clear up the drain. Received the $85.00 and said he thinks the tree roots are in the sewer. He said he will contact Choice Warranty to see if he will be approved to fix the sewer problem.

Washing machine was making a banging noise when it was in the spin cycle, shutdown machine & investigated the issue. Two out of the three connecting points of the drum became disconnected & that's what was making the noise. I had to replace the washing machine because the repairs were going to be too expensive.

I signed up for a home warranty only because I’ve been thinking about the benefits of it. I didn’t like the fact that the salesman kept changing the terms of the service every time I declined signing up. I know that you want to sell your product but why not just lead with the best deal instead of playing a game that is not fun and makes the customer frustrated?

Choice's marketing was very convincing. The initial price appears to be reasonable. But then when you see what they're not going to cover and how long they're going to take and all of the nonsense that you have to put up with, the price is not reasonable. Also, the website is terrible and customer service is very bad. On the whole, my experience is not very positive.

He fix the problem and now I have heat in my house. Thanks for someone who know what they are doing. He was very nice and he explained everything that he did. He also explained that if l have a problem ask that l call the company to let know of any problem that would come with my unit.

Adam ** was very helpful and saved me lots of money. He was also very prompt and returned my call within minutes and knew the product he was selling. His attention to detail is very comforting in a big purchase. I will always use this company. This is my second house with them and I have been pleased every step of the way.

The furnace portion on my AC furnace unit went down. It's an old unit and the parts couldn't be replaced or found so the unit had to be replaced. Choice Home Warranty did everything according to their contract. Their limited liability gave $3,000 to the replacement cost which left me a $6,000 bill but they fulfilled their obligation per contract and I'm very happy with the service that I received from them.

Great customer service. All of my questions were answered. Rates were explained and are unbelievable. The company offers multiple plans and a wide range of coverage, including our air conditioning, heating system, electrical lines and interior plumbing. Service fee is only $75 compared to what I have been paying. Highly recommend.

We live in a small town but Choice found a great service company. We only had to pay the normal deductible even though the service company was charging a lot more due to our location and the distance traveled by the service company to make the repairs. Glad we chose to go with Choice this year.

They've had to do work on my water heater and my refrigerator. This year, they had to replace my air conditioning unit. Submitting the claims is easy but it takes them a while to find a technician. Other than that, the techs have been informative and they tell me what I need to do to prevent any other issues. They suggested things that I was able to get done like maintenance to the refrigerator. The quality of work done was great. Choice is a reliable warranty company. Their coverage is very comprehensive. The reps contact me when it's time for my plan to expire and offer me a new one. They try to give me the same pricing I had before or if something has gone up, they tell me ahead of time.

Put in a claim on Monday night when we discovered the refrigerator was not cooling. Had a response within minutes. Received an email during the night that the repair had been assigned to A&E repairs. Received another email on Tuesday morning confirming an approximately timing. The repair man showed up yesterday, Tuesday, and completed the repair by 5:30 pm. Less than 24 hours service is awesome. This morning the freezer portion was at 0 degrees. Could not be happier. Thank you Choice Home Warranty!!

I filed my first claim and was very disappointed! After 4 days I was still not provided any service for my heater repair. The temperatures were below freezing and my heater was not working. I ended up having to contact a heating service myself. I am very disappointed and may discontinue service.

Charlie was excellent. He was Knowledgeable, professional and personable. Charlie was thorough in resolving our plumbing issue. He took his time and explained what the problem was and what he was doing to correct it. I would highly recommend him to friends and neighbors to service any of their plumbing problems.

The tech you sent was good, and confirmed our suspicions that the last guy who fixed this faucet several months ago, put in a defective product. I'm happy with the job he did, but feel that I should not have to pay for it. I think a faucet should last longer than that. I'm sure If I wasn't using CHW, I would have been able to have it fixed free of charge, and I wouldn't be out another $65. What good is this service of yours If it costs me $130? Also, you still haven't found a tech to fix my exhaust fans. This has been going on for months. The last guy you said was coming, called us and said they discontinued doing jobs for you months ago, and couldn't understand why you said they'd be fixing this one. I asked for a refund of the warranty cost several months ago and haven't heard anything. I'm very unhappy with your company.

The covered home is a rental unit so I was not there personally but the tenants said technician was courteous and took care of the problem right away. I appreciate them fixing it rapidly. However, I have not had any feedback from the repair company to find out what the problem was to begin with. I would like to know so I can take preventative measures.

Choice Home Warranty use of automated response site limits the communication between customer and needs. Once a technician is sent out and paid for by customer, no work is done on site until CHW receives and approves technician's request. It takes weeks to get technician to show up and most of them are not licensed or trained in the area requested. Call centers cannot provide customer with updates that are specific to the policyholder. This company should be shut down due to not providing service that they are obligated to do. It's a SCAM.

I placed my claim for my broken garage door opener and I had an email from Choice with appointment for very next day. Repair company called night before to confirm appointment. Tech was on time and actually had parts on his truck to repair my garage door. I didn’t have to wait for weeks for parts to come in. Very happy with work.

Always professional & above & beyond to customers' needs providing best technicians available in area, always resolved any situation to high satisfaction, & would most definitely recommend Choice Home Warranty for a plan or to service for anyone, price is definitely worth it, and Choice Home Warranty has great plans to choose from, also the technicians are very professional with years of experienced & well qualified & gets the job done, if the date booked didn't work for me, they've always met my needs professionally, best decision I've ever made in choosing a home warranty, I've been a loyal customer for some years now & that says a lot.

Choice technicians most of them gave us the wrong information. They didn't fix the problem and cause more on top. We not only pay the $55 monthly fee and the $75 service but we HD to hire a plumber and heating cooling. We even had to call Four Season. I best guy is Jim and he fix the problem. I wouldn't advise anyone to deal with choice home warranty. I hate We in Dolton, Illinois did. They are crooks. We ask them to cancel our contract and they still charge us. I am still trying to get my money back from customer service. Run, do not deal with them. You will lose a lot of money!!!!

Choice chose an electrician to do the repair and they sent a very nice technician but he did not know the Nest thermostat. He did eventually get it running. Then over Thanksgiving about 8 days later it happened again. I called Choice and they said I should have asked for HVAC tech and they wouldn’t pay for one. I told them to forget it. I'd get it fixed. The first claim I had was fantastic. The second not so much. I now have a third claim so we’ll see. I am a 75 year old widow. I don’t know anything about this stuff and that’s why I researched and chose Choice. I do hope other experiences will be what I expect.

The price of the plan is reasonable. They've done a couple of things for me which I was happy with. But they let me down. My stove won't stay lit. Choice called a technician who came out on the 16th of November. The techs said they couldn't fix it and that they would have to order the part. It's been three weeks and they can't get the part. That upsets me because according to the contract, it's supposed to be taken care of within 48 hours. It tells me that Choice is not following through with their customer service. When I talk to them, they say, “Okay. We'll get back to you." Days go by and not a call or email. Their customer service stinks.

I feel the settlement was way under the value of my stove. I was not given a fair deal. The item can not be replaced at the amount offered! I feel I have not been made whole from the loss. The replacement could have been more fairly compensated. I did call but the agent told me there is no recourse to correct!!

I got the warranty at a good price, whenever I have needed a repair they have been quick. The people who come to do the work are very professional and courteous and well experienced in their field. They have taken care of the problem in a timely manner. I am most appreciative of the good service.

Choice Home Warranty, first time to ever use our policy. Ac heater just stopped working, can not turn on for heat,(and it is winter cold, nights down to 22 degrees). We are "Older couple" & very cautious. Choice Home Warranty was so fast to help us. We just called, all we could say was, our ac heat is not coming on at all. We needed a new complete ac heat&air outside unit! Choicehomewarranty & repair tech Freddie set us up with a new ac unit outside & circuit board in our attic that was needed too. We have heat!! It was so easy to work with them. And no cost to do this! Thank you Jimmy/Diane ** Lubbock Texas

Our furnace went out. The service guys kept me informed and showed up when they said they would. They were able to take care of the problem and they were very nice and professional. I would have them back again. We now have a warm house thanks to them.

Franko responded first day after I called Choice. He is knowledgeable, efficient, neat, and courteous. He inspected our water heater, explained the problem, and took photos of the tank to submit back to Choice for their instructions. Because of the age of our unit he expects replacement rather than flush-and-restore. I look forward to his required follow up visit.

My refrigerator’ ice maker is not making ice. So I made a claim and It is very easy to make a claim on-line. Within two days a technician was assigned. They always update you on the status of your claim. The technician from Sears was very professional. He replaced the ice making parts of my refrigerator. Now it is working well. All I can say is that it’s worth it.

The technician arrived earlier than expected. I was told that I have an 11-3 window and I was contacted by 9:30 A.M. The technician had already gotten the approval to replace prior to arrival and knew exactly what I needed. The technician was knowledgeable, professional and was done and gone in about an hour.

They were very courteous and checked out the problem. Refrigerator fine, washer was not...had to get a gift card to replace the washer. Would have liked the gift card to any place I would choose other than just at Lowe's. That would have given me alternate choices to choose from. Nothing against Lowes.

Topline Garage Door came out for the repair. The tech was a really nice professional guy. The work was done right and he carried everything I needed on his truck, the repair was quick. Very satisfied. I will use the company again whenever needed and will recommend to anyone needing garage door work done.

Just in time for a house full of family and friends our kitchen garbage disposal went down. Called Choice Home Warranty and got a plumber out to check it out. The plumber showed up promptly, checked it out and replaced it in no time. Was surprised and very impressed of how easy everything went. To say the least, I extremely satisfied with Choice Home Warranty.

You do not have good communication with your service contractors, which affects the flow and proper time for the service repair to be done. You would automatically and arbitrarily consider all items under manufacturer warranty; thus, there is no coverage for the parts or units to be changed, leaving the burden of proof on customers to prove otherwise. Hence, it is painful and time-consuming to call the dealership or manufacture ourselves for it. What kind of customer service is that? Basically, you would only cover the labor cost. That’s deceptive and might call for legal issues. Even your service contractors said so and have the same negative opinion about you/Choice.

Great customer service with switching for the better. Lower cost and better treatment for services is so important, great customer service and follow ups speaks volumes. I should have switched years ago. When you call for service and need help (for example with your dryer; used almost every day)... A paying customer deserves the best always.

EMS service came right out and had the issue fixed within 30 min. The technician was professional and new exactly what he was doing. Very polite and friendly. He even was extra quiet because our granddaughter had just went down for a nap. The online claim process is very easy.

Both of the technicians from Sears Home Services were great, early/on-time, and pleasant Enrique came out for the diagnosis confirmation and Jonathan came out the next week to install the new part. They had the part shipped directly to my home so it was there when they returned.

I was having an issue with the timer display on my built-in microwave. The technician who came to service was on time and very nice. He documented the issue and notified Choice Home Warranty on the matter. As the microwave unit is now discontinued, the unit could not be fixed. As the microwave is a Frigidaire Professional Series Built in model that needed to be replaced, Choice Home Warranty only could offer $191 to replace the unit. I was extremely dissatisfied with this number as a unit to replace a built in microwave run greater than $500 and I would also need to get a 30-inch trim kit which cost around $275. The total cost of a replacement would be around $800 and the only thing Choice Home Warranty could offer was $191 which is not even a quarter of the price.

We're thankful for the peace of mind and customer service. If someone is looking for a Home Warranty company, Choice would definitely be the way to go. I've spoken with many and Choice has far and away been the most helpful and valuable for our family. We've had our refrigerator and washing machine and pool pump fixed and know that we've already ended up saving in the long run.

We had a very nice technician fix our disposal. He showed us what to do if it happened again and explained what to try in the future. It was nice to have someone kind enough to explain and show us what to do and not just say, "Call us back." He believed in empowering the owner.

I put a claim in to Choice for a repair of a free-standing ice machine. Since I am in an area where there are few technicians. I waited about a week and they finally contact one. The tech came, made some part changes and the machine is up and running. The tech. was polite, and knew how to fix the problem. Thanks, Choice.

My garage door was stuck open and it took Choice 6 days to get a tech out to look at it. Choice kept sending me notifications for the wrong days and the wrong times. The repair company called on Monday and said they would be out late Friday - Choice kept sending notifications that I should expect someone Tuesday and then then after Tuesday passed, they said someone was coming Friday morning (they never did get the time correct). After the long wait, nothing was covered so I should have just arranged the repair myself and I wouldn't have had to wait almost a week without use of my garage.

Service was done very quickly. I was very surprised due to it being a holiday season. I called on a Saturday and I had my dryer fixed on Monday afternoon. Would recommend company to anyone who needed help with their appliances. The representative who was sent to fix my dryer was very knowledgeable and was very nice to deal with.

The contractor rescheduled with me. Luckily I was available on the alternate day. I was then contacted again for yet a different day. The technician was on time. When it came time to pay there was no mechanism for credit card use. The tech had to call in and then I was told of a possible transaction fee. I then scrambled up the cash. The water runs hot but looking at the knob to the shower it is not flush with the plate. Should the knob come off I will let them know.

This was for once a smoother transaction with Choice Home Warranty and the technician was very knowledgeable and friendly. He explained everything he did in detail that was understood. Also gave tips and tricks to keep your HVAC up to par. Would definitely recommend his company for all HVAC needs in the future.

I called to inquire about plan options, coverage, etc and the customer service rep kept rushing to close the deal. I had to interrupt him several times to ask questions about the policy before I made the purchase. The rating is strictly for this customer service experience and I completed this review because they sent me a survey to do so. I'm hoping this was isolated to the one rep and hoping the home warranty policy meet our needs. We will give their products a chance but customer service is not off to a good start.

After numerous attempts to find the missing parts and dates to have repair work done still not working! Waiting 8-9 hours each day for service! I believe there should be better communication between client and company! This should not happen again and hopefully it will not. Thank you for your interest in this matter and hopefully it will be resolved.

Placed order a week ago today. I called back on Friday to see what was happening and got told she thought something would show up Saturday. No call yet or message online for here; and I don't see that anyone is going to come to our house to fix our dryer.

I was satisfied with the tech. Still not working properly. We going to wait for today and tomorrow if it is working properly. The technician stated to wait and see if the work he did today he changed the elements. Then if not working call the office to see what’s the next step.

This is the first time I use this kind of service just to receive the answer I feared: “Not covered”. So upsetting to waste money on this “warranty”. They will very often find a reason not to cover. I was ready to purchase 4 more policies for my rentals but no. It’s a No No. Waste of money.

Very good job! Nichols Plumbing communicated very well throughout the appointment process. I would definitely recommend Nichols Plumbing. Rick was excellent. Rick solved the problem and completed all documentation in an excellent manner. Choice Warranty was a bit slow in scheduling an appointment but it was the Thanksgiving holiday. I understand this could have made a bit slower to contact and to get help. That is just a suggestion of input for future scheduling with Choice.

I purchased online, paid 1 year, and immediately received a phone call from a "sales manager" trying to save me money by taking more money. I advised him I paid 1 year and was on fixed income retired. He came back with "Oh, you're a senior, I can save you more money." He was in sales mode and was unable to listen. Instead he told me I was being difficult because I did not have another $600+ to save money just prior to Christmas, medical bills, etc. He then wanted monthly payments for the next two months. I paid a year so I don't have monthly payments. So, we'll see how coverage goes, so far, not a pleasant experience!

Choice Home Warranty had good service, knowledgeable, fast and friendly. My heat went out and was blowing cold in the mid of a cold front, and a tech came out and found the problem and fixed it quickly. Had an electrical issue and someone came out and handled it also.

I called for another policy and got it. That experience was great! The problem was that the salesman, don't remember his name. Would not shut up! I would ask a question, and he would go on and on about it. I actually told him I didn't care about details at this point, but he kept going on and on. I even told him I was going to hang up if he didn't shut up! 15 minutes of this was too much for me! Probably a good salesman, but he almost lost my business for not shutting up!

Replace leaking shut off valves. Did a good job on the first valve. Then we see other valves that wouldn't shut off. So, plumber was able to replace that one too. Of course, I had to pay another premium for that second valve replacement. Cry hard once is what I have always been taught. Thank You Choice Warranty.

Responses are not soon enough. The contractor on my last service calls used band-aid-like repairs instead of replacements, for instance, the kitchen sink was repaired but weeks later the same issue reoccurred. My toilet was, and is still leaking. The same plumber arrived. Added what he called a wax ring to the already installed wax ring that clearly was not working. He also mentioned the floor surrounding the toilet was wet and sinking! No receipts at either call. Today it's my furnace and I'm hoping that I get much better service, or I'll have to make some changes.

I contacted Choice Warranty about my issue of Bathroom Tub Faucets leaking. They arranged an appointment for the next day. Chris from Sasson Plumbing arrived on schedule and checked the issue. He advised he could implement repairs but would require one week to order the parts. I have now a few days later been contacted and advised my next appointment has been established. I am to date pleased with the progress and thank you to Choice Warranty for reacting professionally and quickly. Chris with Sasson Plumbing is also very Personable and Professional. Thank you.

Fluorescent 4 ft kitchen light began to flicker. Called Choice got contact info for repair service. Called, got an appointment for the following week. Service man came out, took out the ballast, reconnected the wires and installed new LED bulbs. All is good for now! Choice HW got it done without any hassles or further contact.

Knowledgeable and fast, they came to the house, checked the issue, and performed the repairs. The garage door opener is working fine now. In addition, they added extra steel bars for the door with other payments,.

The automated telephone system was challenging to navigate, however, I eventually got to speak to a live person. I found the representative who spoke with me to be helpful and kind. I had to have him repeat a part of his request a couple of times, but he was very helpful once we understood each other.

I would have given 5* if there wouldn’t have been our stressful experience with the repair of our microwave. This was a ca $600,00 microwave and we got $199 to buy a NEW cheap microwave. Since the arrangement In our kitchen didn’t allow to put in a puny microwave/not built-in/like we had, we had to pay for parts and labor WAY above to had the original microwave repaired. You state in the contract that you will replace a broken appliance with an equal quality unit in such a case. This is the reason for the 3 stars. Otherwise we had 2 services for which I would have given a 5 star.

Choice staff are helpful and easy to work with. They try to help you quickly. They usually answer the phone sooner than later and the staff is helpful and asks if you need anything else. Sometimes we need an explanation and they explain it to us. They also usually get things done fast so we can replace broken items in our home.

Our LG TROMM washing machine began leaking on the backside against the wall. We contacted CHW whom ref'd the issue to SEARS. SEARS dispatched Repair technician "Muhammad" who did an outstanding repair job!! He was on time, professional and totally customer focused. We are totally satisfied with this repair from CHW.

Service Technician was very efficient fixing the problem and explained everything in detail. He called to confirm the appointment and was on time. I would definitely use Choice Home Warranty again. They are a quality operation. The technician took the time to do an excellent job and we definitely appreciate it as quality workmanship is hard to find.

Unable to completely turn off hot water. 2 full days and no one has accepted job, then 1-2 more days before someone comes. Water bill adding up. Faucet handle broke off and shut off valve not turning completely off. I know it’s the weekend but things do break on Saturday and Sunday. I will have to turn all water off to house soon.

I requested a service call and they came within a day. The technician, Chris, was very professional and knowledgeable. He had our heater working within about an hour. Outstanding job! He found the problem and was able to fix it where another company quoted over a thousand dollars for parts and repair. I would recommend this service technician at any time.

Carlson appliance was great. Choice should use them all the time in the Omaha area and never use Sears appliance again. Choice provided great service also. No complaints at all as my claim was processed quickly and the technician fixed the unit on the initial call after he diagnosed the issue prior to arrival. I have no negative comments to provide. You can contact me for additional information if needed.

Our air handler was not coming on with the heat. Heat worked, but not fan. CHW sent out a tech the next day> Tech found issue to be a control board. CHW immediately approved the work and the tech returned as soon as the board came in. Tech installed in 10 minutes.

Agent was clear and concise. He spoke English. He spoke from a place in America. Offered great rates if I registered all 5 properties. I only considered the place where I live. He listened to all the problems I had over the years with Choice Home Warranty. He assured me that the company is under new management and all the problems ceased to exist. The poor quality of technicians. They caused more problems than fixing them. Etc, etc,

I was very skeptical about warranty services, but Choice warranty has in most cases punctual and fair with great customer service and I recommend them to anyone who is a home or condo owner. Technician came when appointed. Sometimes the follow up was not there, but I find value in this service.

Gabriel came from Spincycle appliances. He is very professional, helpful, and he educates you on your appliances. Great service Tech. I love the knowledge he has and also being so experienced. I actually request him when we have a appliances issue. We learned more about our Jenn Air stove from him this week than we've known for 21 years.

Refrigerator went down, put in with Choice Home Warranty for Repair, Sears Service Technician show up next day, order parts all cleared by Choice Home Warranty. Total cost of repair was over $300 dollars, our part $85 dollars. Want to thank the Sears Service Technician for a job well done and highly recommend. Third time in 4 years I've had to use Choice Home Warranty and they have never let us down. Highly Recommended.

Both Technicians who came out were very good. They explained the process of what they were going to do. They were very professional and answer every question I have. Their attention to detail was excellent. From the minute they got there, they made sure their shoes were clean. They were very careful when handling our appliance and make sure our floor was protected while they repaired our appliance. They did an excellent job! Very Happy.

I had a leaking toilet. Choice found a repair person within 24 hours and scheduled the appointment. The designated repair person called to confirm and discuss my problem to gather further information. He was polite and arrived on time. He explained the problem and the repair. He fixed my issue with no problems. I was very pleased. They was very courteous and knowledgeable. I felt confident that my problem was completely resolved.

Travis ** was outstanding. Took our need seriously as needing hot water. Showed where it was rusted and not element.. Professional, Knowledgeable, Courteous, will take photos when we return home along with receipt. New heater works awesome. Definitely grateful for the new one and a pan underneath it for any unforeseen leaks.

For my first time using this company it was not good. I needed a plumber and they sent an appliance tech. Still didn't fix the clogged pipe but is charging me 2 times for the same issue. So not instilling much trust so far. The appliance tech was nice and all but was unnecessary to have come out for a pipe leak. The Choice company should have sent a plumber in the first place.

As of now, my water tank is still broken, leaking water and we still have no idea when we will actually have any hot water in our home. From the time we placed the request for service (App not working) I had to use the website to place the request. I needed to call 2 days later to follow up with your customer service personnel to see when I would hear from a service provider. It is unfair to be asked rate the repair personnel until the job is done. I can tell you that American Home Shield responds quicker to requests from customers when a claim is submitted.

I set up a claim to have my air conditioning system examined. My concern was with Auxiliary Heating coming on when the system is in the Heat mode. The serviceman explained how the Auxiliary Heating worked which I had no knowledge about. Nevertheless the serviceman evaluated the system which set my mind at ease. The serviceman was prompt, pleasant, and courteous. I recommend the company that Choice sent.

Having problems with dryer. You guys asked if I would take 3 hundred and some dollars. I said ok. So now, how long is that going to take? We do need our dryer. But you guys don’t care. You take too long to send us that voucher so we can go get a new dryer.

The A & E technician said he could not fix the microwave so he had recommended a replacement. I told my friends and they said they would wait and see. They have expressed an interest in Choice but are waiting to see what happens in my case. To date, I haven't received any communication concerning the microwave. I understand it will take time but that is the situation as it stands now. Hope to hear from you soon.

The technician was very knowledgeable and took care of my problem with my dishwasher. He was very punctual, and very neat when he did his work. I would highly recommend Kent and if I ever would need appliance service again I would want the same technician to return. Thank you very much for good service!

I had to finally, after 9 days find a tech myself. The contact I had with the service reps was totally unproductive and I was not treated with courtesy especially by someone named Gabby. She also would not refer me to the Resolution Dept. I had to find them on my own. Jasmine and Matthew in Resolution worked with me in a professional manner and we came to a satisfactory conclusion. They both treated me with respect.

I was disappointed by the service rate per visit shown after signing up for your service. I have been comparing home warranty providers for months now. Consumer Reports have listed your company as the best so I wanted to try your company. I found that you are one of the most or the most expensive of all. This does not bother me if you’re the best but I was very very disappointed that you have the highest per service appointment fee I have ever seen. This was disclosed after signing up for your service.

I had a claim in on my heater for a year. They had someone come in at 9 months. But could not get to it. The basement had flooded. The dryer on the other hand. They came quickly. I was told it was not worth fixing. Was told they would send me an e-gift card to Lowe’s. It would take 30 days. Why that long? It should only take like 5 minutes. And the card is only for $355. The dryer is only 2 years old. And cost me $1000. That and Lowe’s is 40 miles away. Will see if they even send it.

I had 2 issues resolved, both by different technicians. Both were courteous and respectful of my home and my time. They resolved the issues quickly and thoroughly. I would definitely recommend to a friend. They were very knowledgeable about what they were doing and answered questions that I had. My toilet issue was an adjustment that I couldn’t do and my stovetop was a little more difficult but both got resolved.

Technician from Sears. Very nice did good job. Made a mistake and ordered to water filters for the refrigerator. I had to pay for both of them which I didn’t appreciate. May bill was suppose to be 85 for service and 75 for filter. They billed me over 200.

This was my first time submitting a claim through Choice Home Warranty and I was very pleased with the service I received and the outcome. Two days after I submitted my claim the technician came to my home, assessed the problem, and repaired it that very day. I could not be happier. Thank you Choice!

I can honestly say after trying 2 other home warranty companies this is the worst company I have ever had the displeasure of experiencing. They wouldn't pay out of my washer after multiple claims on it and it finally went out. They only paid me 242.00 on my dishwasher. Which cost me more than $1200.00 out of pocket for a home warranty plan that does nothing for you on top of a $65 dollar service fee. Don't use this company. They are the worst.

Technician came on time. Didn't take long to fix the problem. Very respectful of my property. Very pleasant person to work with I will. I will recommend him to anyone. He did a great job. ☺️ What more can I say? He did a great job and was on time. That's all that matters to me.

I can’t use the online system or the app. It must be broken or down. I can login and that’s it. It will not let me click on anything which is very frustrating, so how am I supposed to track my claim or even submit a claim when I can’t even use the app or sign in online?

The service man Greg was very good and thorough. Explaining what he was doing. He will be coming back to install a new part and machine will be fine. He cleaned up the dishwasher and explained that he will be back with the correct part after he figured out what the problem was.

The company got my heater fixed and I'm appreciative of that. The tech didn't explain what was wrong with my heater or what parts he replaced. He didn't give me a receipt to show the work that was done or showed I paid in full. I'm thankful to have heater in working order again.

This was my first time placing a claim with Choice Home Warranty and I couldn’t be more pleased with the whole experience. It was quick and simple to place a claim and the technician was able to get approval for the repair right away. A previous company would take a week to approve and the technician would have to come back a second time. Very happy customer.

My heater wasn’t working so I contacted Choice Home Warranty. I found the website to be very user friendly. They were able to find someone to come out that same day. I was amazed. My house is now nice and toasty. I have used other home warranty companies in the past and this was the fastest response I’ve ever experienced.

I thought my washing machine was having spin issues - but it wasn't. The experience with CHW was far better than with the previous competitor's insurance plan, which only covered appliances. With CHW, there were no phone calls on hold or being transferred from representative to representative. Everything was handled online.

This has to be the worst home warranty company who has customer service agents that can’t answer any questions regarding a claim and the cost of repairs. They don’t want to pay for covered repairs and quote the contract language that doesn’t apply to the product that needs repaired. I will never ever recommend this warranty company.

The gentleman that answered my request for rekeying my home was polite, personable, quick at the job and even fixed my doorbell without a second thought. He explained what he would be doing as he went from door to door. He was efficient as each lock was quickly changed after quoting price for extra doors.

Website appointment set up was simple to use. Appointment was set quickly even over the course of a weekend and confirmed with an email. Vendor called to confirm appointment. Technician send a text when he was on his way. Showed up on time, proceeded to fix the problem quickly, and so far the dishwasher works as if new.

I have called several times, no call backs. No one can help. We have multiple questions. No one has answers. Call us back at **. We do not want a gift card for our buy out. We had to buy the new washer today and we need e check instead. We are not satisfied with the dryer report. Thank you.

The person who took the claim was kind, patient, professional, and very helpful! I received Fast service in one day. Technician was knowledgeable, professional, polite, and expedient. I am very satisfied with his work ethic and the work that was completed successfully. I will recommend Choice and the plumber without any reservations.

This company pretty much decided what the outcome was, even if it was wrong! There is no third party decision! They think you’re wrong, you’re wrong! They’re very rude!!! My situation was completely justified. Even the tech that came to diagnose was telling me. It’s not about right or wrong. It’s about what benefits Choice Warranty. I tried to write a review earlier, but all of a sudden, the problem was on Choice's end. In this case, what do you do. It is absolutely ridiculous!!!! A broken part on my refrigerator failed. They say it is not due to regular wear and tear. It clearly is. How is this issue fixed. Then, I try to give an honest review, they tell me they’re having issues on their end. What you you possibly do.!!!

We do not have experience with your company yet, we just signed up, but your salesperson was extremely friendly, helpful, but he gave us the best deal on our monthly payment, it is the lowest premium we have ever paid! We look forward to working together, and hope it will be a long association.

I have been pleased with the service so far. However, when I called this time I was not able to talk to a person, just a computer generated voice. When I need service sometimes I have questions. If you can, please provide a number to call for a live person.

The workmen were professional and repaired our lighting within 5 days. They had to get approval from Choice before returning to repair and restore our lighting. It would have been 5 stars if the repair could have been done sooner. The single payment for using this service is the best thing about a home warranty plan.

Mike from Infinite Life Electric was extremely friendly, professional, thorough, helpful and solved the problem by replacing the fan/light receiver after troubleshooting all the components. Mike fixed me up in a minimal amount of time. He had the universal receiver already on the truck. Very happy with the quick response from Choice Home Warranty by sending them out the following day after my filing the claim.

This company was someone I was really high on and have brought at least 6 customers to them in the past 4 years. Just recently, they decided to increase my co-pay - after I had negotiated $45.00 co-pay they decided there was a "Glitch" in the system. Maybe they had problems elsewhere but this was clearly a breach in our agreement - it was verbally discussed and very clear on what the Co-pay would be. I rarely use this the warranty service and the $15.00 extra dollars won't kill me but this is clearly a rip off - buyer beware - If they did this to me, I'm not sure what they will do to you. I tried calling their top tier management but was only able to reach some mid level guy that was unprofessional and a smartass.

I made a claim on November 2nd, no one ever contacted me to tell me what was going on. I want my money back. The tech I hired said he wouldn't work with Choice. Therefore I am stuck with the bill. Also going to tell everyone I know about my experience with you.

Had a plumbing issue. Called Choice Warranty and they handled my issues, quickly, with courteous and in a professional manner. The company that responded was outstanding. Their technicians were knowledgeable, customer focused, and very professional. I will definitely keep Choice Home Warranty and highly recommend them to my family and friends.

I just cancelled my claim. I filed a claim on my HVAC system on 11/17/23. The first technician scheduled did not show up at appointment on 11/20/23. The second technician scheduled came on 11/24/23 but I did not hear back from him. I called him on 11/30/23 but no call back. Both of these technicians live a good distance from my home and I need to have someone I know that lives near my home. I am going to use a contractor I know, trust, and is responsive to any issues that my occur in the future. I just cancelled the appointment and claim and will use the technician I know and trust.

The representative was patient and able to answer all my questions. He was knowledgeable, informative, and polite. Overall, it was a great experience. I talked with him this morning and signed up but I haven't yet received my receipt for payment or policy. I'm sure it may take a day or two but wanted to mention it in case there was a glitch. He instructed me to also check my Spam folder which I did but it's not there either. It would be great if someone could check on this.

Repairman called and showed when said he would. Ran a diagnostic and found the water valve was faulty, repaired so we could use until he had a new valve. When he gets the valve he will be back to replace it. He told me he would call and set up a time and that would take a few days to get part.

I received prompt service with a great technician who was able to diagnose the problem quickly. Then he made the report and Choice quickly accepted and took care of all the details for getting it resolved completely. I would recommend this company. The speed and transparency of how the process works is especially refreshing.

The technician came on time as scheduled. He replaced the broken item in a timely manner and left the area in a clean condition. He was very courteous and explained in detail what he had done. I am very pleased with dealing with Choice Home Warranty and will recommend them to our friends and neighbors.

The response time was little shaky, was ok for a dishwasher problem but will not be ok for a furnace or hot water tank problem. When the serviceman arrive was very professional and knowledgeable and fix the problem. Time will tell.

You don't seem to care about the customer. It took 9 days to get someone out to look at the problem. I know that the vendor immediately submitted their inspection report. Your portal was never updated, I was told to upload the report which I didn't have. When I called I was told to contact the vendor, which I did and found out the request was approved. Your company did nothing to notify me of a resolution and the portal still hasn't been updated.

I made a claim on 11-15-2023 and plumbing was scheduled with a contractor was scheduled for the 11-22-2023. I reached I contact Choice for a more urgent appointment on 11-19-2023 and was told that rescheduling would not be optimal. The became worse on the 11-20-2023 and another plumber had to come to stop the leak on that day. I had to file insurance claim and pay that plumber totaling $5246.00. How can I get repayment for your lack of urgency?

It took a few days for the appointment to be set up, but he did a great job and was efficient. The only thing negative is they give you a 8am to 5pm window for the appointment. Would be nice if they would narrow it down to morning or afternoon so you could plan your day better. Otherwise, no issues.

Updated on 12/05/2023: The gentleman came out yesterday. Showed up on time. Was knowledgeable and polite. Knew what the problem was. A sensor is bad. I looked it up on line. Costs about $8. This is after I called on Thursday night when the heat stopped functioning in the house. Said it needed to be approved. Which it was later that day. Now I’m waiting to hear from them as to when they will come install it. I could go buy it myself but I’m sure that would mess everything up. Still waiting. Still waiting. Still waiting.

I've been looking for a home warranty provider in my area for a couple of years, so when the ad came through my email, I was intrigued by the 20% discount, plus one free month option. I was also delighted that I could get an immediate quote - and decided to purchase. But during the purchase process, the chatbot came up and offered $50 more off. Turns out that taking that $50 discount would cost me my 20% discount. Thankfully, I did the math. I also asked Chat Bot what the service fee was and was told $85 per visit. When the contract came, it turned out that it was actually $100 per visit. Don't appreciate the bait and switch.

It was easy filling out the online claim filing. The response time in locating a repair company was great. Scheduling was done in a reasonable time. There was great communication with Jade Electric as he showed up at the scheduled time and completed the repair after extensive tracing the wiring. He is very knowledgeable and professional. I am 100% satisfied.

The technician was knowledgeable, efficient and timely. He gave us information we did not know and had our garage door working in no time. I also had an appointment within a few hours of the time I requested one with this company. So I am more than pleased with the company that provided the service and Choice Home Warranty.

Small crack in pump leaking. Claim denied because it was stated not to be due to normal wear and tear? No physical damage occurred since can’t even see the pump so why isn’t it wear and tear and age of pump?? Claim denied after they reviewed! They could not provide answer as to why pump was leaking even though their service tech said normal wear and tear! Check out other warranty companies before using these guys!!!

Really good service and experience with Choice Warranty. It has been great value for the money. I have availed warranty services 2 times so far and experience both times has been great. David from Sears who looked into the refrigerator was exceptional and helpful. I will recommend Choice Warranty to my friends anytime. Keep up the good work.

Serviceman wasn't friendly but completed the electrical repair, it took over a week to get the repairman to my house. Part of the house had no electricity. As an elderly woman CHOICE is a blessing. Affordable when you need it. I would recommend CHOICE and its highly rated service. It is satisfying to know your home is protected and service repair will be provided.

Once I submitted our claim we were contacted in no time. Service was set up, the super nice repairman came to our home within a day and a half. Bob quickly diagnosed the problem and fixed it. Totally hassle-free. This is the first time we needed to use our warranty and we are extremely pleased at the professionalism and courtesy.

Very pleased with our conversation with your associate. We are a new customer with you because of him. Thank you, Looking forward to working with your company. A very pleasant experience. We have cancelled with another company to be a customer of yours. Thank you again for your prompt reply to our inquiry that we filled out online.

Each time I have used you I have had to wait unacceptable time for service. Your technicians have always been great. It is not right that each time I call I am sent overseas to speak to someone I can’t understand and reads me the same thing regardless of my question. My mental health is worth more than what I go through getting a technician. I paid upfront for 3 years. Going into my second yr and considering asking for a refund. Anxiety appears just worrying about how to get to the right person to cancel my contract. I believe you could do much better running your business.

Did not like what I was told about my repair. Only paying 335.00 towards a new stove. That's not enough for a stove. Already been 2 weeks without one and was told that I would receive a payment in the next month. Poor customer service. Probably won't stay with stay with CHW.