Choice Home Warranty Reviews

Just got off the phone with Frankie from Choice Home Warranty. I initiated the call I got from Choice, from the internet. I was going to purchase the year of Total warranty with some incentives. But after talking to Frankie, I decided to purchase the 5 year plan with an additional year free.. 6 years total, plus better incentives. No increase in in the plan over the years. Contract can be cancelled within the first 30 days. Sounds good!

My microwave quit working 1 week ago. The technician came out, he was great! Now I’ve waited another week for parts and the technician is scheduled next week. It will be almost 3 weeks for the repair to my 2006 microwave. I am impressed that my old microwave will not end up in the landfill. But, I’m unimpressed with how long it’s taken to make the fix. My 2nd complaint is the microwave had 2 symptoms. The technician ordered parts for 1 problem, but he couldn’t explain the 2nd. If that 2nd problem re-occurs, I’ll have to pay another $75 service call. I was hoping I’d get a better deal due to my monthly payment.

The bad - Sears cancelled the first appointment, they didn't call with an approximate time and the tech didn't call when he was on his way. The good - the tech (Julio) was nice and competent. He diagnosed the problem, ordered the parts, scheduled a follow-up appointment and cleaned the dryer so I can use it while I'm waiting for the part.

Contractor called and attempted to schedule me for Dec 6th. I told her that I received a confirmation from you for a scheduled appointment Fri Dec 1st. I’ll be very disappointed if they don’t show up Dec 1st between 7am and 11 am. Please confirm with the contractor. I can’t wait until Dec 6th. Thank you.

My initial conversation with Damien ** went well in that he took the time to explain the process to me and answer all of my questions. Your company is extremely aggressive with the e-mails and phone calls once your website is visited. That put me off for months. Speaking with Damien gave me the opportunity to get questions answered and hopefully select the right plan for our needs. I couldn't even deal with all the e-mails and phone calls. Way too much!

Our oven/stove broke on Thanksgiving day while I was cooking our dinner. We filed a claim that night and by morning Choice had someone scheduled to come see us. Unfortunately, due to the holiday, there was no availability until a week later. I called Choice and they were able to get someone else out to our place to fix the problem by Tuesday which is great considering the holiday weekend. We are now back to cooking for the holidays!

The technician was very professional and had the problem fixed in less than 15 minutes. The gentleman actually showed me how to fix this problem should it arise again. He called before coming to let us know and was on time. I have had 3 good experiences with CHW and one bad one. The bad one which you should have, almost canceled out all the good ones.

I waited nearly a month for them to put someone to my claim of my water heater leaking. Their inability to assign someone to it made the issue worse & it flooded my house. I had to turn off the water to the house. I called them & they said they can’t find anyone & I can find my own & they will reimburse me. I found someone in 2 minutes; they couldn’t in nearly a month? They came out to fix the issue & now they don’t want to reimburse me because they want to approve it first. My options were to let my house flood or to pay to stay somewhere while they take their time. They wouldn’t have paid to fix the damage or a hotel room. They are a terrible lying company that will do everything to not help you but take all your money.

Great discount on paying for a year in advance. And you can cancel for a refund at any time. This will be my first time using the service for a year. I'm hoping the reviews I've seen online are true. I had a positive experience with American Home Shield, their pricing was just too high.

This was my first call to Choice Home Warranty and I spoke with representative Elliott. He represented your Company with the utmost respect and professionalism! He was very knowledgeable with all aspects regarding the services offered for my home! He listen to my needs and financial status! Bottomline, We are proud homeowners with CHOICE HOME WARRANTY at a AFFORDABLE contract! Thanks

Daniel **o of Rivero Air Conditioning Service LLC provided awesome customer service, great communications and repaired my furnace very quickly. I would highly recommend Daniel. He provided 10 star customer service. Thank you Daniel for a quick response and getting the heat back on in my home. Thank you Karen **

My experience so far has been wonderful. Very quick to get a service technician out to my home. Haven't had major issues. Great customer service so far. Takes the stress off the home owner to know a major appliance will be looked at quickly and either repaired or replaced. This time it is my garbage disposal. Looks like original when home was built. They are sending a technician out.

First time purchase two hours ago. Very dissatisfied with the service. I took out warranty. Had wrong city and ask for it to be changed with agent said OKAY will change and then received and email with the same wrong info on the paperwork, have been trying to get them to update with no success.

Had elec problems burned out fixtures. Would not pay for fixture. When I had water heater leaking with rusted out bottom I could not get Choice to send someone soon so was told to get someone, which I did. Then was told I would get an email on procedure that I never got so was denied and it cost me $1700. That was Choice error, not mine because they did not tell me to have the installer call them.

Quick and efficient. Diagnosed the problem quickly and explained the problem beforehand. Identified the faulty part and repaired it. The furnace works well now. The technician was friendly and courteous. In terms of the claim process, I am satisfied - it was processed quickly and the agent provided sufficient information that I requested.

The technician fixed both of the hot water taps in our guest bedroom quickly and effectively. He was polite and obviously had lots of experience with plumbing issues. He showed me what he had done, left the old parts for me to keep for future reference, and left the sink spotless. I highly recommend him.

I have had this coverage for almost 2 years now and never used it before now, so my experience with the company is new. I do hope that what is promised in my coverage is what these services provide. Having issues with your appliances...Especially an air conditioner...Here in Florida..Is very upsetting as is...I hope Choice can repair the issue without a financial burden.

I was very happy with the man who came to work on the project I had. He was very friendly, was client concerned and finish the job and did not leave a mess for me to clean up. I was impressed with his concerns that he was here to solve the problem I had..My past experience with this company has not been reflected in this matter.

The technician that attended to our issue was very professional and nice. He got to the issue and was able to identify the cause and fix it there (was carrying spare parts with him). Also helped in adjusting the dishwasher to ensure it was properly secured in its position for safety and use. Overall he was very polite and nice and provided answers to our queries etc, regarding the issue.

The technician who came to my home for my most recent claim has also been to my home for another plumbing issue. Each time he communicates his acknowledgment of my claim promptly, provides an ETA that he adheres to and when he arrives on site, is respectful of my home, my space, and my time. He is polite, does the job quickly and well and I don’t have issue with that item again. I’d recommend him and his company to anyone I know and would prefer to have him for any plumbing job I have in the future.

Both the technicians knew their jobs checking the heating / cooling unit inside house & outside. They were very nice, after they located the problem and fixed it they called me in to discuss what had been done. I paid the $85.00 service call, got a business card.

Technician listened to my concerns and addressed the issue of the toilet valve leak immediately. Great communication and understanding of the issue. Explained in detail what the issue was and cause of it. I would recommend him and his company in the future for any additional repairs needed on my home or anyone else’s home.

Adam gave me a great deal with my 4 homes. He was professional and fast to deal with. It's great that he will take care of my account and able to reach him anytime without going through other people. I would recommend him to family and friends. Keep up the good work!

We have an issue with our furnace, claim was placed at 6:30 and at 9:30 was already fixed and working, I was wow!! Excellent service!!! Tech call next day to make sure it was working properly, I used to have another provider and they never do this, definitively changing to Choice Home Warranty was the best decision we made!!!!

Choice was excellent in processing my claim from beginning to the end. They were always honest and available. They worked efficiently and effectively with the contractor who also provided great service. I would highly recommend this service to anyone that owns a home. This is the second warranty contract we have had and it beats the other hands down.

Called about my washer having issues over the holidays, had technician scheduled the same day, but unfortunately washer could not be repaired and was issued a 547 dollar Lowe's replacement voucher. Awesome, quick... I appreciate the rapid conclusion to my issue... and I appreciate the fair amount issued to me for the replacement of my washer... WILL RECOMMEND TO A FRIEND.

I am very well pleased with Bennett and Sons who serve the Altamonte Springs, FL area. They are great at communicating when tech will come out and follow up. Communication is very good, even if Tech is held up at a job they will call to let us know. Techs are professional and experienced. I am very pleased. I highly recommend Bennett.

I placed a claim to Choice concerning a dryer which was making noise. They contacted Hooked on Appliances and within a day, an appointment was set up. The technician arrived within the time frame given and was swift, efficient and professional. The repair was completed satisfactorily. Thank you Choice and Hooked on Appliance!

My issue was addressed in a timely manner by a friendly and helpful associate. I enjoyed his attitude and his understanding of my issue and his desire to rectify my situation. One was very old but was complicated so I understand how it could have been misinterpreted. As a result of living in a fairly remote location, it is difficult to have technicians travel an hour to us. We are also limited to very few local technicians so we were not able to use the option to select our own local support.

I opened a claim stating my glass shower door in the master bath is not closing. The claim was accepted and a plumber was sent to my home; he collects his $69 at the door and walks to the bathroom and says he does NOT work with shower doors and walked away. Then Choice Home Warranty contacts me and says they don't cover shower doors in their warranty. I'm left wondering why they realize this after collecting the money and wasting my time. It's one of the worst experiences even talking to a case manager. I would highly recommend not to use this service. If they don't cover shower doors then why accept the claim. They could have rejected the claim and saved me time and money.

Called them because my heater stopped working. It would work in the morning then stopped then work so intermittent and then finally stopped for good. They got a technician to come out on Saturday December 2nd. Now we have to wait and see how it goes? Hope it goes well and we get heat.

I was happy with the installer, but very unhappy with the cost of installing the new water heater. With the $85 service fee, and the $470 for "uncovered items" and fees, I would have been better off to install it myself with no warranty. I plan to cancel my account. My only other claim was a dryer door that was defective, and the claim was denied. $780 per year I am paying. Not worth it.

I spoke with Adam ** in setting the service up and he was very professional, knowledgeable and focused on getting me the best deal possible. I hope the service provided is as seamless a transaction as it was setting it up. To me, this company appears to be a high quality organization with a laser focus on customers. Thanks.

The technician listened the recording of the noise, said that he knew what the problem was, went to the point right away, and accomplished the task very fast. He cleaned everything after he finished the job. The dryer is working like a brand new now with no noise it produced before. I would strongly recommend this technician.

Agent was very helpful and informative about what the company can provide. He answered all my questions and gave an option about the senior program and all that it entailed. Although, I did not decide to go with that option, I thought that it was very beneficial for senior citizens. I think that this would be a good investment and will be happy to recommend it to others.

I called on Monday to submit a claimant and as of yesterday afternoon, no one was assigned to the repair. I called several times and kept being told that your people couldn't find a plumber to come. I was totally frustrated and am considering canceling my services and going back to CINCH.

Claim submitted, repair company was assigned then came and replaced my garbage disposal timely. From the time of submission to repair was 2 days! I couldn't ask for anything else... and all for the costs of a deductible. If anyone asked if I would refer Choice Home Warranty, my answer would be yes. I highly recommend Choice Home Warranty.

Experience was very good. People were friendly and very helpful. The tech even update appointment by 24 hrs. and then showed up right on time. Was very friendly and courteous. Went right to work. Knew what he was doing. Found the problem. Had to order parts. Hopefully parts arrive today and repair tomorrow and then will be a very happy client.

The tech was knowledgeable ,courteous, informative of the replacement process. I would recommend him to friends and neighbors. I have used this company and tech before for a shower valve leaking. I was happy with the job at completion. I have other plumbing work to be done and will use desert rain.

The technician was very helpful and professional. He worked with us on the time and was able to accommodate a time that worked for us. He notified us of his arrival time and was punctual. If we ever have any other issues would definitely like to have him remedy our problem.

Plumber was professional, courteous and done an excellent job. But the service was scheduled for 4 days after the service call. My understanding was that Choice Warranty has service done in 24 hours or ASAP. But being the Thanksgiving weekend I understand the delayed service this time. But expects sooner response from service companies.

Abby was wonderful. She came within the time window I was told, she was knowledgeable and friendly. She even went to her truck to double check for a part (even though she was fairly certain it wasn’t there) when I told her that was laundry day. It’s nice to see a woman in the appliance repair field.

No heat in below freezing weather needs to be handled as an emergency. Choice could not find a tech. Did not contact us to let us know our options. Had to log in to get proper information. Choice didn’t even let us know if the repair was authorized. Had to call them to find out. Poor customer service overall.

Budget AC company representatives have always been professional and helpful. Communication provided by Choice Warranty was troublesome. Agents from New Jersey had different info from an agent in Ohio causing confusion. Very difficult to get to talk to a person, many transfers, promised call backs that didn't happen. However, problems were resolved to everyone's satisfaction.

I made three phone calls and ended up in a foreign country. On the third attempt I was speaking to someone in the USA. Choice was unsure if they they could service us. Very frustrating, We switched from AHS as we thought we would get better service from Choice. Sage had difficulty getting approval from Choice for the Delta faucet part that needed to be replaced.

Called for service on heater which was blowing cold air. Temps at night below freezing so was pretty anxious to get repair going. They came the next day early evening and were there until after 8pm but made sure it was fixed. We were so grateful due to safety reasons of using small space heaters and 2 children below 3 years old. Service was very timely and with experts. Choice Warranty came through! Would definitely recommend.

Choice was able to get me scheduled with a technician right away. The technician was able to diagnose the problem, he was very professional and provided good customer service. He was able to get report to Choice and they acted quickly on his recommendation. I was notified that technician would be out to my home this week to repair.

Maurice was very patient. He answered all my questions and I was satisfied with his answers which made me decide to go to Choice Home Warranty. I had compared choice with three other home warranty company plans. Choice checked all the boxes for my home appliances, HVAC, plumbing, electrical and roof which I just had replaced/repaired last year by my homeowners policy. Very expensive, long process.

I bought another home and when I called for a quote, I was given another year on top of the 5yr. plan. And the service fee was kept at the same price. I do recommend this company to anyone. Will call again when I purchase another home. I got an email with the confirmation and policy number within 5 minutes of talking with the agent.

My sink was clogged and Victor was a lifesaver. I had for days use a vacuum to empty my sink after cooking. Victor worked at it for about 3 Hrs or so and got it cleared. He left everything nice and clean. Recommend him. He was really a very friendly and knowledgeable person.

I purchased a CHOICE Home Warranty from one of your Sales Department Representatives, Jeff **. Jeff was courteous and very knowledgeable. My wife, Susan and I had many questions and concerns. She was much more worried and apprehensive than me, but Jeff answered all of our questions, and put us both at ease. Great job Jeff!

It would be appreciated if you had your information available for review on what is covered and not covered prior to entering the agreement. Even with the 30 day cancelation period, I am not so trusting of people as I once was. So I will be reviewing what I received and determine if I made the right decision. Thank you.

Thank for offering this home warranty for Veterans. It’s very affordable and it gives me peace of mind knowing that my home is protected. I have always wanted to purchase a home warranty, but didn’t think our family could afford it. I appreciate all your help. I received my contract via email and I’m very thankful. Thank you once again.

Paid half what I was paying with last provider. Did my research and these guys were consistently rated the best provider. Hope I never need them but nice to know I have them and I am not paying a fortune. Offered me a military discount which is transferable -awesome!

Fastest claim and voila problem solved next day. Good job and kudos to the technician who made it happen. Now we can get back to enjoying heat. I wish you would always respond as you did in this case. I don't pray for something to happen but like we all know stuff happens, when it does happen please be considerate also and we'll all be happy.

Logged into my account to start a claim for a problem with a non-functioning AC unit. Usually Choice is pretty fast with responding. Maybe it’s the time of year being thanksgiving and repairers are using time off. Usually I have a response with a technician scheduled within a hour of a request. Fingers crossed.

Robert **, the owner of Harrison B. Appliance, was such a nice man! He diagnosed and repaired the problem with our washer within 15 minutes. In addition, he drove over an hour to reach our house. He was personable, helpful, professional, and just so very NICE! I absolutely will recommend him!

The service since has been very poor. First there was the Heat Pump. I was given appointments twice that were not kept. The service provider finally made it and stated the pump really needed to be replaced. CHW could however fix it. However it would take weeks to get the parts. I chose to skip using the warranty rather than deal with June in FL with no AC.

On the first call I was very happy to have a package on my order. Most of all the time I had taken to work out everything I was done and I was very happy to have called today. ** Mattie **. Thanks for the update on home warranty (,Choice Warranty).

I was online checking for Home Warranty companies and came across Choice Home Warranty as being an excellent company. I received a call from Albert ** who was very informative and helpful. We took our home warranty coverage out and are pleased with the service Mr. ** provided. Thank you for making this an easy process.

Technician quickly diagnosed problem, fixed it by tightening a couple screws on lever in tub. and left. He said that should be all is needed, but keep filling tub to verify. Will call again if needed, which I doubt. He was very professional. Explained most likely cause; bath only, Hope is right.

HOWEVER, the rest of my Choice Home Warranty experience was miserable! Trying to call and TALK to someone was completely frustrating & nearly impossible to do. The call in menu prompts are unclear, & I kept getting disconnected. The same thing happened trying to call A&E Services aka Sears Service.

The setting up of warranty process was good. However, for every day since this was done including on Thanksgiving Day we have received a call from Choice offering additional services and etc. We have what we wanted and do not need to be called every day. Should I need more, I will contact you!

I was pleased with the service Technician Xavier. He was very friendly and he showed up early than expected. He did text me to see if he could come early, and that was fine with me. He found the problem right away and fixed it. He was very professional. The only negative remark is that he was supposed to come on the Wednesday before and I took off to be home and he said he had to reschedule.

The representative, Mr. Daniel **, was very knowledgeable about the plan and very cordial and extremely patient with me, being I am a senior citizen. Mr. ** informed me he would mail a hard copy of my policy to me since I don’t have a printer, as well as emailing my policy. He was very considerate of my situation.

I'm pleasantly 2-for-2 in my claims/processing/issue resolution with CHOICE Warranty. They were again extremely responsive and fair and engaged to the end. I wasn't aware of the 30-day grace period to receive recompense for the failed appliance, but they did provide market value... for which I am pleased!

Prompt, professional, friendly service. They have been here before and I was pleased with the service then as well as now. I am so glad you sent them here again. If I need them for a repair again please please always send them here. We would call on them and recommend them to anyone.

The technician was polite and explained the transmission had to be replaced. When he received word from Choice, he told us Choice would not fix the machine and we would be given funds for a new machine. When I went into choice's website I saw no option for having the machine repaired--only the option to receive Lowe's e-credits so I could "pick out what I wanted". I read all of the fine print and NOWHERE was it stated the e-credits would take up to 30 days to receive. Only AFTER I accepted the terms, the 30 days notice appeared on the following screen in LARGE PRINT. I am not a satisfied customer.

I was having electrical issues. Choice sent some electricians. They really took their time to determine the problem and fixed it immediately with great communication, professionalism and precision. I wasn’t sure I was going to renew my policy but now I’m convinced, this saved me a LOT of money!! Very HAPPY! Thank you Choice Home Warranty! A+

I am extremely impressed with how my claims got process, with professional contractors. Please keep this standard going, and I’ll get my friends and family to migrate to your company. I have already got 3 new accounts as long as you keep this outstanding service, politeness and professionalism. Thank you very much. And Happy Holidays for y’all.

Found leaking valves in heating unit, WOULDN'T COVER COST OF FREON! Never heard of such nonsense, said wear and tear yet covered a new thermostat!? Valves which I never touch are leaking and a thermostat that's constantly touched. Hummm interesting. Technician was surprised as well, not covering the addition of freon. Choice needs to look things over quickly before they lose customers for absurd reasons

Quick response and appointment. Very competent and friendly technician came, viewed the problem and replaced the item which was a troublesome garbage disposal. Reinstalled the necessary pipe connections. Excellent work and experience.

It took 14 days to get my furnace repaired. It was a very painful experience. I had to call multiple times. Sometimes it was difficult to understand the customer service rep, because of language issue. One technician took my check and did not complete the repair. Very unprofessional. I am seriously thinking to switch to another home warranty company.

Needless to say, most home warranty companies do not have a good reputation because they fail to honor their promises. No missed small print with this company, they simply delivered what they promised simply! Had all the doors on our new home rekeyed. It seems as fast as the request was made a technician was scheduled! Arrived on time, did what was requested to our satisfaction and requested nothing but what was required. We are a United States Marine Corps Family, it’s great to be covered by someone who takes things seriously! Keep up the great work!!

Customer service is poor. Your auto bot was useless understanding my request and took forever to get to a live person. And when I was able to speak with a live person I was transferred to someone else who could not answer my questions. Also, after 24 hours CW still has not provided an electrician.

Very knowledgeable and offered a fair monthly price. The plan offers a lot and covers a lot. My previous plan, it took a lot long time to get service. It seems this will be faster. I like the fact that the deductible is going to be less for what I have. From what it sounds like the service will be faster.

Both Choice Home Warranty and the Vendor responded promptly and kept us informed every step of the way. The vendor was at our home at 5:30 on Friday night to replace our water heater. We were very pleased and recommend both Choice Home Warranty and the vendor for their exceptional service.

I was blown away with the offer, and the customer service rep that I spoke with. I've had Cinch Home Warranty for the last 3 years. Always a headache and very aggravating to work with. Totally satisfied! Hope everything goes as smooth when I need to file a claim. Can't believe it took me this long to realize what I was missing out on!

Noah explained everything in detail and went above and beyond in his clarification of the terms of the contract and presented all the options to me that were available. I feel this business transaction has been honest and actually quite favorable with the outcome of becoming a new customer of this home warranty company. Thank you.

Filed a claim for issues with electrical outlets & switches not working and an overhead kitchen light that needed connecting. The fixture was already attached to the ceiling, but needed an electrician to connect the wires. The technician replaced 2 wall outlets & took down the overhead fixture & asked to be paid. When I asked him to get authorization for additional diagnostics, he refused saying "I've done hundreds of jobs for Choice Home and I know what they will & will not approve". I then got a call from Latasha Warren, who informed me that I needed to get my own electrician to counter their electrician's diagnosis.

I have received excellent service from Choice and the provider they assigned to me. I’m waiting for an approval for a part needed to fix my furnace so I can once again have heat. The company they assigned to me has been above and beyond accommodating, friendly service and provided excellent service.

I have not used this service yet and stopped using other services a couple of years ago. I decided to try again... right price and coverage so I went with it! I can't really give a full review until I use the service and I'm hoping I don't need to.

The dryer quit working on a Friday evening. We were scheduled to go out of town early Saturday morning. We returned late Tuesday evening. CHW was able to schedule a tech Wednesday. The Service tech was on time and very courteous. Was able to fix the dryer. The service tech explained everything that was done to fix the dryer. Great job!!

For the first time yesterday I used the website to submit a claim. That was easy. That’s one last thing I have to do this Monday morning. I’ve had this policy for two years now. I’ve used several times already. This time my garbage disposal isn’t working. It’s such a relief to know I have Choice in place.

1 month after I filed a claim with Choice Home Warranty, a technician was finally assigned to my claim. The technician who serviced my claim was excellent, R.D.L. Heating and Cooling gets a 5 star rating. However, Choice Home Warranty customer support was absolutely abysmal. Choice Home Warranty advertises they will have a technician assigned within 24 to 48 hours. That was not the case. They provided one excuse after another as to why my claim was not being picked up by a network technician. I could write a novel on all the items I found unacceptable with their practices, but I won't. I hope I don't have to file another claim and experience the debacle again.

My kitchen sink was clogged, and was subsequently causing a leak in the basement. The plumber assigned to my issue originally scheduled to come out the Tuesday after Thanksgiving. Tuesday evening I get a call from the plumber, offering to change the appointment to the Wednesday before Thanksgiving as a courtesy. The plumber was friendly, and corrected our plumbing issues. I'm thankful that they offered to come out early so I could prepare Thanksgiving easily in the kitchen. Thank you!

Choice Home Warranty offered a great service with quick update along the way to keep us informed when a technician is available to go to the site. As a landlord, we won't need to find someone ourselves, just contact Choice Home Warranty, we know we will be taken care of in a timely manner. I strongly recommend it to anyone who have tenants, it definitely gives you a peace of mind.

Terrible service, will discourage anyone from using your so-called service company. Your service center sounds like a Chinese boiler room, you people couldn’t even use the phone number I gave you to use to call, you used the landline instead of my cell number, which led to a one week delay for service call.

This is the first claim I have filed. The Choice representative took my claim for two separate plumbing issues promptly and before I got off the phone with Choice I received a text from All Drains 70 Plumbing telling me when they could make the service call. The contractor was on time and did a great job. I am very satisfied with my first claims experience.

Choice Warranty is Always prompt to attend to any claim. The technicians they send are always absolutely efficient in sorting out the problem and extremely polite. My garage door opener, master bedroom fan, microwave crowbar oven and fridge were all satisfactorily repaired or replaced. If any problem after replacing or repair, the technician promptly returns to sort out the problem.

The salesman was professional, knowledgeable and cordial. He knew the company’s products in depth as well as the industry peers. The sales pitch was not overly aggressive and the answers to my questions were clear and honest. The product pricing was reasonable and very competitive. What ultimately won my business was the ability to cancel at anytime and get a pro rata return of premium.

Based upon my limited experience with Choice Home Warranty I’m pleased with the immediate results and would recommend them to others as well. The cost is much lower than I expected and the coverage is quite extensive and more than I expected. I would question if there is a better option.

I recently had the opportunity to engage with CHOICE Home Warranty Company, and I must say, their service was both fast and professional. After a disappointing experience previously with this same company, I was pleasantly surprised by the efficiency and quality of service provided by the vendor that was assigned. The turnaround time was impressive, and the professionalism displayed by their team was commendable. I would definitely recommend their services.

I prepaid for 3 years in advanced for $1200.00 in total. I called them 3 times for different problems and nothing got fixed each time. Once you are prepaid it means they got you by your balls and there is nothing you can do. When their repair guy shows up on your door within 2 minutes he will tell you this problem is not covered under insurance policy and if you want it fixed right now it will be $450.00 Plus call cost. They want to make extra money just because they are at your house, God forbid if your wife is not sharp. They will rip you blind. DON’T DO MY FRIENDS. I LEARNED THE HARD WAY. Sent 5 Emails = no response. Call Customer service = Voice mail. If you call for a new plan then there are 200 people sitting in the basement in Edison N.J. to welcome you.

I filed a claim on my new pool filter leaking and it was denied. Even after I stated that the pool has weekly maintenance performed on it by a licensed technician. So I filed a appeal and have not heard from anyone from this company about it at all. This is not how you handle customers and most of the claims that I have filed have been denied. So why do I even try to file a claim? It's just a very poor customer service oriented company.

The technician contacted me prior to his visit and was on time. He was professional and was able to complete the job within an hour, which included the time to go get the needed part. I would definitely used his services again for any electrical services. Our light light fixture works perfectly.

Your sales representative, Noah, was polite, patient and helpful. He was thorough. and seemed to enjoy what he does. He took the time to explain things to me in layman’s terms. As a senior citizen, this was extremely helpful in allowing me to reach my decision to try out the warranty. He is an asset to your company.

1st company came out and I paid $75 for seal because was leaking. By the time he came the dishwasher was not drying. He didn't get back to me. The co. from S.D. would come and then not contact me until I called them. Then I heard someone would come re: drying. I paid another $75. A firm from Yucaipa came promptly. they let me know when part came. Monday Nov 21st a technician came worked on it. I ran it 2x and still not drying. Perhaps he should have shown me something. So I have paid $150 for the same dishwasher with 4 visits. The dishwasher is not leaking but not drying.

We had a great and a very professional experience with Suraj, he explained the whole process in a way that was easy to understand and made it very easy for us to make a decision..We are very happy that we are with a company with such a positive rating...Thank you Suraj,,,.

The service from Davidson ** was just wonderful. Quick call after my online request. Very knowledgeable and so easy to talk to. Will certainly send him more business. I got the recommendation from my daughter for this service. I have rental properties that I’ve also added. Thanks loads Davidson!

We recently purchased a home and as part of the negotiation, we were given the option to have a home warranty service, unfortunately, it was Choice Home Warranty, which has been terrible on getting to replace an appliance which it was evaluated, there is no way to repair, and they immediately closed the claim, saying they could not replace, after escalating, they said they would replace and send us a Lowe's gift card, they sent us a link which does not work to start the replacement process and they closed the claim without the replacement.

Donnie our technician went out of his way to diagnose the problem. He took time to analyze what all was going on. He spent more time getting approvals from Choice which causes unnecessary trips. They need to be able to diagnose and repair in fewer trips. I would recommend him for any plumbing issues.

The technician was very experienced and did a great job. He was also very polite & informative. I was also impressed at how quickly my claim was responded to. Thank you. I am glad I decided to renew my home warranty, it is reassuring to know I can count on them to fix anything I have that is not working.

The oven in our tenant's house was repaired before Thanksgiving and the tenants were very pleased as was I. Thanks again for choosing a good repair company and having the repair work done by them efficiently.

Our appointment was set and repairman arrived and completed the repair in less than 2 days.... The repairman was friendly and had a good sense of humor too. He came...He fixed it... And he left... Thanks

Paid for best plan they have, 3 years in advance, waited over a month for help, and finally someone comes out to look at my AC. Whole unit needed to be replaced inside and out. They were no help at all and said they wouldn't replace anything. Their terms are wishy washy so they can refuse stuff as they please. Wish I would have paid month to month so I could cancel my warranty and not have wasted so much money. Would not recommend this company.

It could be a better response if there was the capability for emergencies. Having to wait for 24 to 48 hours for a contractor to be assigned isn't very timely. I might switch to a more responsive warranty carrier. If you have no heat in winter or water heater issue, or lack of AC in the hot summer it could be life-threatening to have to wait two to three days for a response.

Have someone call from another state to do repair. Crazy! I need repair same day not week away. Extremely displeased!! I will need a new washing machine. I hope you will pay for one. I can’t believe how much you have to do with this to get service. Really need to get some new ways to give good service.

Replaced worn Plumbing around garbage disposal and replace with new garbage disposal, did an excellent job and did the job neatly and cleaned up after himself. Thanks to Choice for responding promptly and keeping me informed. An email me right away and on the same day they emailed me my appointment from Us Plumbing. The plumber was prompt

The first apppointment the technician didn’t show up to my 8 Hr window that I waited for. This has never happened then emailed to reschedule. I had my daughter home, he still didn’t show. 3rd time he did and seems unconcerned about me having no heat and chasing what’s had been going on. Disputed that my house was 5 years old, no customer service at all. Wasn’t nice at all. Which to me made him untrustworthy...

Tech was pleasant and knowledgeable. However was unable to meet the scheduled 4 hour appt window. The repairs made were completed thoroughly and the tech was very conscious to keep the work area neat and clean while he worked. I don’t have any other comments to make regarding this appt.

Needing way more than 200 letters, I can sum up Choice as a scam/fraud. They sell you a warranty but never services on it. Choice is a face plant failure and should be avoided at all costs. Unless you have money to burn. I never should have gotten it in the first place. Neither should you- please learn from other's mistakes!

The repair man was very knowledgeable. He fixed the problem in no time. Also checked for any other problems there might have been. Came out the next day after I called. And called first and was on time. Thank you very much. I have heat.

I just purchased a 5-year plan with CHW. Albert was the rep who helped me today. He was very knowledgeable and helpful. My plan does not start for another 30 days but I was referred to CHW by my mother. She uses CHW for her beach house and told me she had a better experience with CHW over the popular company, American Home Shield. I cannot comment on the actual product/service itself, because like I mentioned, it hasn't started yet. I hope to have as great of an experience with CHW as my mom has.

First off it took 7 days for service to come out. Second the service person said he would recommend replacing the microwave. Third the offer for a new one was low for the model that we had if you take the fee we had to pay the service person that leaves us $126.00 for a new microwave. Fourth we still have not heard anything on the ecard that we are supposed to get.

My first experience with Choice Home Warranty with replacement of the my fixed water filter due to leak from the older one, did not went smooth. However, they did replaced it eventually. This time I called for Garage Door sprint replacement Repair and Kitchen Faucet Replacement. Both claims were approved and fixed. I am surprised. Keep up the good work Choice and Thank you!

The technician was extremely knowledgeable and competent. He diagnosed the problem quickly and was able to get approval for the repairs. It was a pleasure dealing with him and the Sears group. He was also punctual and they let us know they were on their way, which was helpful to plan around.

We had both of our ovens go down the Tuesday before Thanksgiving and Choice Home Warranty arranged for the appliance technicians to be here the very next day. Our ovens are working, our guests will have turkey and my wife is a very happy woman! Thank Choice for being there when we need you!

The technician called me with an arrival estimate and arrived even earlier than scheduled. He was very knowledgeable, realized the problem right away, explained the issue to me and fixed it promptly. He was also professional, courteous and friendly. I would definitely recommend and use these services again. Thank you.

I have 4 plans with CHW, one for each of my home. My first claim on the garbage disposal that went out was replaced by CHOICE after the claim was file. The plumbing company they used, Pikes Peak mechanical, for this claim was professional and got things done. Then when my dishwasher at another property stopped working in May, 2023, I filed a claim to get it addressed/repaired. They sent out a technician to do diagnostic, who choice claimed did not send back the diagnosis and that it would not do anything until it got the diagnosis.

The gentlemen who helped us was kind, knowledgeable and kept making sure he was getting us all the information and discounts he could find for us, such as Senior, Veteran and Multi-year rate protection. He took the time to explain policy features and benefits. Overall it was a wonderful experience.

These guys were friendly and appeared to be knowledgeable regarding my situation and offered a reason for the odor but their solution didn't completely remedy the problem and the odor came back within 24 hours. I ended up calling another plumbing company because I thought there might be something different causing the smell. Within 10 minutes of the other plumber's arrival he identified the problem and recommended a solution that I was able to take care of myself. I wish these guys had been able to do the same, and save me the cost of another service fee.

We have had a great experience with Choice Home Warranty. They have responded to our requests in timely manner and have been fair and reasonable with repairing/replacing our damaged parts. We greatly appreciate their service and those they partner with to come and inspect things that are not functioning properly. Thanks Choice for all you do!

I contact Choice, because the faucet in my tub was dripping. The plumber came out and gave me an estimate of the cost for replacing the whole tub unit. He said everything was old and outdated. He was professional, friendly and honest.

Formula Air came to fix my HVAC. The technician was very nice and did his best to figure out the problem but the owner of the company had to come out and help due to the complexity of the wiring of my system. I was very appreciative that the technician knew his limit and didn’t try and waste time. The owner of the company was also very nice and got the problem fixed. Very pleased with the experience.

I had a clogged drain. Technician gave a time of coming between 3-8pm. I had to reach out around 7:45p to see if someone was still coming as I hadn’t heard anything the entire time I waited. Finally got a response back that they were on the way now. Didn’t get to my house until after 8pm, but was very nice and professional once here. I also had to wait 3 days for someone to come, but since it wasn’t an emergency, I was ok with it. Hopefully if there ever is something more emergent, it doesn’t take someone 3 days to take the claim. So there is a little bit of discomfort there. Other than that, no complaints!

The technician was able to confirm our problem, but was not able to fix it because Choice would not pay for the part. This isn’t an issue with the technician, choice wants to replace our modern digits thermostat with a thermostat from the 1960s. We said no, so, this far our warranty experience means we are out of pocket even more. And this review doesn’t take into account that it took days to even find anyone who’d agree to come out.

In general, I'm pretty happy with Choice. However, in one case in Fayetteville, North Carolina, my tenant was without heat for almost a month. I purchased a portable AC because they couldn't find anybody to come out. When the contractor came, they diagnosed everything and said the system was off and Choice was not going to cover. They sent two other technicians. But in the meantime, my tenant was without cold air.

We just got our warranty and I think it's a pretty good deal. I hope the service is good. Everything I have read is good. They gave us a super deal price wise. We ended up getting the 6 year warranty. They cover everything we had with another co. with a lot better price. Also they said we could use our own choice to fix things as long as they are licensed and insured. They just have to approve it first. And the service fee is way cheaper than we had. So far so good!

I was very pleased with young man who came to my home. He was courteous and went right to work. He found the problem and fixed it so we were warm. He had to come back to replace the part. But at least we were warm for the night. I am sure glad I joined the Choice Home warranty.

I knew dealing with a home warranty company was going to be irritating but the lack of communication was pretty bad. I recently bought a house and the warranty was switched to my name (the company sent me information on the home warranty in my name). I put in a claim for my dishwasher because it was not working properly. A few weeks later I had to put in another claim for my garbage disposal and at that point, I asked for an update on my first claim. They said that someone had been assigned to my claim and would be reaching out. I tried to get a little more information about who and when and I did not get an answer. Last week I called again to determine if the same person could look at both of my appliances since I had heard from and had an appointment for my second claim. I was told that someone had been out to my house 3-4 times for my first claim and I had not been home.

I called to inquire about a plan yesterday morning and was sold the “Total Plan” for the discounted rate of $528 for 12 months, plus one free month, and an $85 service call fee. Unbeknownst to me at the time, about 30 minutes before I called I was sent an email from a Choice salesperson (after I submitted the form online requesting a quote) that offered me the same plan for $499 for 12 months, plus one free month, and a $75 service call fee. Not a great start to be given one discounted rate when I call but offered a better discount rate by email. Obviously had I have known I had received an email citing a better discounted rate I would have responded to the email and not called the number in the website. Also, when I asked the gentlemen I spoke to if there are any exclusions his response was “oh no, we cover everything” and he started to list things like faucets and valves. I stopped him because clearly there are many exclusions stated in the plan.

Choice called me after I put in a complaint with the BBB and were happy to approve my claim after a 'second review'. However I had already paid for a repair since our boiler was broken for an entire week waiting on them, and the max they were able to reimburse was $500 plus a free service callout, which was $175 less than what I paid for the fix. Still, I guess it's good they care about their image enough to resolve this.

It has been my experience that CHW look for ways to deny covering a claim, instead, of working the customer. Case in point, we are no longer able to heat from our upstairs HVAC unit. Our claim was denied, the company indicated the wiring on our unit was “too small.” As a customer you have no control on the wiring placed in a house when it was built, you trust the builder is following code. But to have a service company deny a claim stating the wires are too small so no covered is available.

You say a old wire is not wear and tear, REALLY!!!. I'M CANCELING my warranty. It's not worth what we spend a month. You say if it can't be fixed you replace. Lol. That's a joke. You better revise some things. I will not recommend you to others. I did before. Was pleased. We live in an older home so you should expect this.

The original person I spoke with was very nice, but took down the incorrect information. According to her I dropped the shut off valve in the toilet. I did receive an email that the claim had been made. After a couple days I called in to ask the status. The customer service rep was rude and unhelpful. This is not the way you treat customers. On Thursday I was able to have it fixed, the guy that came out was amazing and efficient. Took care of everything. However, if it wasn't for the fact that we have already paid for the year, I would cancel. I will not be renewing with Choice. Their lack of efficiency and good customer service is lacking tremendously.

Suddenly one Sunday morning we discovered there is no hot water coming in the shower. We immediately set up a claim for the fix. We were not sure if all heating was affected, including AC heating. They scheduled an appointment for Monday 3pm. When we called they accommodated our request and sent an AC Technician Monday by 11am. Such great service.

I had a leaky pipe spring up not even 2 weeks into moving in. Was told plumbing is covered. Paid 75 bucks for someone to come out. The guy took pictures and said he was going to go get parts and submit the job for approval. While he's checking out to buy the parts needed to fix the leak the claim was denied. I called customer service immediately and was told it would take 4 hours to review my dispute. It's now been 16 hours and still nothing and still have a leak. The customer service person was not helpful and only caused more frustration. Be cautious with this company.

The technician did excellent work and provided clear communication. He called me the night before and the morning before arriving. He told me what time he was coming and he arrived on time. He repaired the machine quickly. I would give him a 10 out of 10 and definitely recommend for future jobs.

Working with Home Choice Warranty has always been great. We have had to file claims on many items in our home. This includes our home A.C. unit which needed repair on two separate occasions, garage Door opener, even issue with the water heater was resolved by Choice. Repair claims processed have always been outstanding. There is a peace in knowing when things happen all of a sudden, you don't have to worry about seeking a tech you may not know. The search is narrowed down for us because they are selected by Choice Home Warranty Service. If the tech for some reason cannot make it in due time, Choice will offer you the opportunity to select a tech of your choosing. Either way our claim was processed, and we were reimbursed.

Your salesperson did a great job in presenting your warranty program. At first I told him I was going to stay with AHS who I have used for 12 years. However, he convinced me to contract with CHOICE. Time will tell if he was right in telling me I would be happy with CHOICE.

It's easy to get someone to come out, but it's hard to get them to fix it. I use the website for the simple fact that you don't have to speak to a foreign person that doesn't understand you. Their website says they'll have somebody call within 48 hours, which they usually do. But they'll call you on a Tuesday and say, "I can't come out till next Monday." They get there and you think they're gonna get the issue fixed. But every time, they say, "You need this part." They gotta order the part and it takes another two weeks to get it. It's very time-consuming every time. They don't wanna fix anything. But what they cover is great. I have a built-in pool. They're one of the few companies that cover some of that.

We've been with Choice for the last five years now. They're the best around and they cover more. It's a good outfit. Also, submitting claims is very easy. I have one going right now for my dishwasher and it's all good. But the salesmen that I talked to the past couple of weeks were as rude as hell and they hung up on me. I was just calling them up because my policy is up next year. I thought I'd give them a call to find out if they had any promos going on. The first guy hung up on me so I called back to talk to another guy and he ended up being as rude as the first guy and hang it up.

Clothes washer was making noise and CHW got a technician scheduled within a day or two. When the repair exceeded the value, I was sent an e-gift card to go towards a replacement a few weeks later. I've always had great experiences and will continue to do business with choice and recommend them every chance I get. Great job.

I was interested in a home warranty to cover 2 properties. Tim did a great job answering my questions and getting the best deal for me! He was able to get me coverage for 3 and a half years which saved me several hundred dollars! I will definitely recommend Choice Home Warranty to friends and family.

The technician came and collected 65$. He sent the authorization for replacing the spring of the garage door. Insurance only authorized 200+ $ and they asked me to pay additional 550$ to repair the garage door. I did not have 550$ and therefore had to let the technician go. I checked the spring price and it is only 100$ and technician was charging me 400$.

When my HVAC Technician did the annual winter inspection he noticed a resistor showing signs of overheating on the circuit board. This was not seen last winter when the unit was inspected. I called CHW to assess if it represented a danger and a need to replace at this time.

Apparently there is a twenty four hour wait while they review your claim. Called on a Sunday. Here it is Monday at 11:15 am. I have heard nothing yet. It was somewhat hard to understand the person who took my call for my claim. Apparently they come from a foreign country and so I had to ask him to repeat what he said several times.

Leon ** is excellent! Timely, efficient, and knowledgeable. Very personable! Want this man for all of any future claims! I recommend him for friends and family for any kind of work needed. He is the man for the job. This company is very lucky to have him on your list of providers!

I have nine policies with CHW and am a landlord. Gas water heater stopped working at one of my properties. Tech insisted water heater be replaced as unit was 12 yrs old and parts and labor to repair wouldn't be worth it on that old of a unit. CHW ignored this and insisted on repairing unit instead. Tech tried to make the repair with costly repair parts but unit had partial explosion when attempting to get the new burner going further damaging unit. Went back to CHW, explained what happened, and that unit would need to be replaced. Was told verbally by CHW over the phone that they would approve the replacement, to go ahead and do it, and they would send me an email to upload the receipt. I called tech and had them replace the water heater.

My experience has been good 50% of the time. I turned in a claim once on a sewer line that was stopped up, and Choice Home Warranty rejected it. I hired a guy that came in, dug it up, replaced the line and found the stoppage out near the street. I paid for it and got it done. That was my first experience with them, and I wasn't happy with them about that. On the other hand, this time on the microwave in the house, it went smoothly. The microwave quit, so I called them and someone answered. It wasn't hard at all. They sent a guy out and he was good. He fixed it. Choice Home Warranty did what they said they’d do, and I like that.

Updated on 12/22/2023: I had two claims. The first one was for an old wine fridge, and the technician came out and said it was not worth trying to fix it. He said it costs too much, so Choice Home Warranty replaced it. They gave me a voucher for Lowe's and I got my new fridge. I also had them work on a dishwasher that wasn't cleaning right. The first time they came out, they did some things and said, "Try it for a while and see how it works." It improved a little, but they came out two more times, and after the third time, the problem was totally resolved. Choice Home Warranty is a great company to go with.

The technician was professional. He did a heating element and cleaned up the drain. So far, so good.

I live on Social Security, and for me, Choice saves me money, because when you're up in age and you only have only one income coming in, you gotta pay for everything. Having Choice is cheaper. Even though I pay 75 when they come for a house call, that saves me money because most house calls are 100 and some dollars more just to walk in your door. So, the cost is reasonable, and I like them for that reason. Another reason is they're prompt and they do everything right the way they're supposed to.

I've called Choice twice, and the two repair people I've had have been very good. One was from Sears and the other was from Unlimited Appliance. The first time I called was for my refrigerator and it took 17 days before it was fixed. They had to find somebody in the area to do it, and those people couldn't come for 10 days, then when they came, they had to have a part. The part was ordered, but the repairman couldn't get back for another week.

So far with any issues I had big or small it was great. To be honest I have been recommending my coworkers to have a peace of mind CHW. Some of them are considering it join. I am very happy with the service and I will be renewing when my service contract expires.

The tech showed up as planned on both days needed to complete the job. My only question is the cost to me to complete the task was $300. Tech said this was cost that Choice would not cover?? Paid it but still wonder! That is all I have to say.

We spoke to Miguel and he was amazing!!! Very knowledgeable and not pushy!! I notified them because they are rated #1 out of the top 5 Best Home Warranty Plan companies in the country!!! We purchased the 3 year (+ 3 months free) = 39 months plan. The plan is transferable and if we have to use them will be the determining factors of a future rating!! So far so good on the purchasing end!!

The service system was quick and easy. They had me fixed up in a couple of days. It was not any mix up or hassles. I just called and they set up appointment with the service technician. The guys came out and did an excellent job. I will be refer anyone who needs a home warranty to choice warranty. Because they take care of their clients.

Sometimes, submitting a claim to Choice Home Warranty has been fine, and at other times, it's been awful. The claims representatives have been 97% good. I use their website every time I file a claim. They don't load all the information in. So when you're trying to follow your story, whether I want it or the person I'm talking to wants it, the whole story isn't always loaded in the system. The technicians have been challenging half the time and wonderful the other half of the time.

I go on the internet when I have a claim and it's easy. The turnaround time is 48 hours and I've never waited more than two days to at least get an appointment scheduled. I had a claim for my garage door and a young man who came out to work on it. He was amazing and he never missed a lick. When the parts to the door arrived, there was a lot of assembly that needed to be done on the rails and the chains. Before he ever opened the box, he went to his toolbox and got out every tool that he needed and laid them out on the floor where they were gonna be needed. He then opened the box and laid the parts out on the floor where they needed to be. He proceeded to put them together and he never backed up. He knew exactly what to do and how to do it. It was like watching a robot work.

My experience with this company was not good at all. First of all it took you guys days to get out here which was not good as it was an emergency with my refrigerator and now I have lost all of my food. Secondly when you did finally get out here they found out it could not be repaired and you are reimbursing me with a Lowe's card that takes 30 days to receive towards a purchase on a new refrigerator so what am I supposed to do in the meantime as I need to get a new unit asap as I have no way to keep my food in no fridge and need to get a new unit now.

It's easy to call and get the repair that I need right away. They send multiple messages through email and text of who's gonna be coming in, what time, and reminders. Recently, there was a water leak in my washer. It turned out that the hose was misplaced when we moved to the house and it wasn't in the right socket. That's why it was leaking. It's performing well now.

I spoke with Zac who set up my policy immediately and gave a direct phone number and extension should I have questions. I was also able to set up autopay monthly plan with Zac. Zac was very friendly and professional with the service that was provided. I would recommend Choice Home warranty to friends and family without hesitation.

Elderly people are not used to computers so using the website has become difficult as well as getting Choice on the phone sometimes. I haven't used them much but when I used them, it was good. The guy who came to see our stove last time figured out what was wrong and he ordered the parts. He said that when the parts came, he would come and fix it. To diagnose, the guy took less than half an hour and there was a different technician to fix it. It took a little longer time because my stove was recessed in the counter so you couldn't see the screws. But he figured it out.

Quick response from Choice and actual company Bosch. Seamless process! It was one of the reasons we chose Choice Home Warranty. My brother recommended this home warranty from the positive response he had with your company. Thank you! I can say enough about the quick response because it’s Florida and we can’t go long without proper air conditioning. Thank you again so much.

Crew came out to replace garbage disposal. Wasn't sure if it was an in-kind replacement but they did a good job. It took some time to get them out because late appointments were not readily available. In the end we worked out the schedule. Good work. Overall I was satisfied with my experience. I would recommend them to my friends who are at home during normal business hours. Thank you for the good work. JS

It has been very difficult to find someone to handle the claim. Finally after almost 2 weeks, I contacted someone who had done some work previously and they were retained. Had to wait several more days for them to come out to inspect. I have learned to claim is covered but now it’s another week and a half or more before the actual repair will take place. Total time from start to finish on this will appear to be almost one month, which is totally unacceptable.

It's not likely that this is written but you need to know. Your company for some reason has no problem apologizing every time I say something which tells me you're use to being not so good (kind words). I had 2 legit reasons to call you. My brand new refrigerator suddenly stopped making ice and door wasn't completely closing. The tech said it was legit and internal. These two items are not even expensive and you denied based on a word "damaged". Hinge cracked strangely and ice maker stopped properly working. It's a newer fridge (2 yrs new). Just outside my warranty of 2 years. I appealed and still have not been contacted.

He fixed the horrible noise the dryer was making but was unable to fix the heating issue without parts. Was not sure if parts were available due to age of dryer. Have not heard back from you or technician.

Submitting a claim to Choice Home Warranty was easy to do through their website. They sent somebody out in most of the claims that I’ve had to do and got the problems fixed. I didn't have to have a whole lot of interaction. I just had to message them about something and then they would reply within their time limits. The techs who came got stuff taken care of. People haven't been in this house for a couple of years. For the plumbing issues, they had to come back. Scheduling is an issue because of where we're at. So, everybody has to come from Midland, which is 35 minutes away or depending on where they're at. So, there's not always somebody right in town here to pick up the warranty work. Somebody has to come from far away and Choice often schedules everybody in this town on one day. So, it seems like a delay. One time, it was a week before somebody could get out.

Fast service to repair electrical problem! My only complaint is that the technician from Bright Star failed to give me a receipt for the service fee. I requested one but he said I didn’t need one since he owned the business. I explained I like one for my records but he still said there was no need and left.

I like knowing that if something happens, I can get ahold of Choice. They come and the contractor repairs it for me. For my recent claim, my washing machine wasn't finishing cycles. The tech told exactly what he was putting in. It worked well after he fixed it.

We live in a smaller town where repair technicians are not as plentiful. Choice works until they can find someone to service us even if they have to come from a neighboring town. This time the technician was quick to schedule and knowledgeable thereby getting us back up and running.

My appointment was scheduled for Monday for my heater that just stopped working on Friday. He called me Saturday morning about hour after my appointment was scheduled and said he had an opening today and he can be at my house within 45min. I gladly took it as I have two smaller kids. He came in, knew what he was talking about and fixed the problem within 10-15minutes.

The heat index was 115 degrees. The air conditioner went out. I called them. It was gonna be five days before they could get a repairman. I said, "That's not gonna work." Choice is not worth having if it can't come when you need it. They're great on the phone. They're really slow on the action. They took way too long. When you have an emergency, you want it right now. You don't wait for five days. Make an appointment for two days and the guy never shows up.

Our Choice warranty has been a good value. We're contacted quickly by the vendors to schedule a time to come out. Most recently, our microwave wasn't working. Within five minutes, the tech figured out what was going on and we found where a wire had shorted. He replaced and fixed that. It's nice having Choice to be able to get someone to fix problems. We pay our $45 and everything is taken care of. It's great.

I was so pleased to be recognized just by my phone number when I called. Requesting service was so easy and had a technician scheduled the next day, for that week. I have worked, and fought with other services that NEVER even found me a technician. Such a relief to find such a reputable company.

Eddie with 5 volt Electronics was great. He called 30 minutes before he came, that was good, because I had to put my dog out. He’s going to order my part and fix my oven. Will have a working oven before Thanksgiving. Love the Choice Warranty. They respond quickly, within 24 hours. Best choice a homeowner can make. I would highly recommend Choice home warranty.

Having moved into our home, we realized as senior citizens that we wouldn't always able to run and repair things as quickly as we have done in the past. Our neighbors in the past, as we moved, had Choice Home Warranty and seem to be very successful with the fact that there were four kids in the home. There was always an appliance that was not working. And they seem to have very good luck with getting it repaired, which is a big deal, and in a timely fashion. So, I selected it. I even selected it with the fact that I'm not gonna make any changes. I paid for three years. I was comfortable. And my husband was in agreement.

As a new home warranty looker I had the pleasure to be helped by Frankie. Frankie took the time to walk me through all the pros of the various plans. Along with letting me ask questions to clarify things I did not understand. I appreciate how kind, respectful, and knowledgeable he was about the plans offered by your company. I have called many other home warranty companies today trying to find the right one and by far Frankie was the most professional and informative interaction I have had while searching for a new home warranty. Thank you Frankie for your help and patience in selecting a policy that works for me.

Choice responded quickly when I made a claim. The water heater broke and they sent a company to provide services. They had to change the whole system. The water heater was in warranty but every time they touched it, they had to put the little tank they had in there up to code. But that had to be out of pocket.

I received a quote online and immediately got a phone call to discuss it. The gentleman who helped me was very thorough and answered all my questions. It was a great way to start off a business relationship, and I’m hopeful that I made the right decision for my home warranty.

The sign-up process with Choice was easy but I've been less than impressed with their communication method. They have a portal that notifies you that your appointment has been scheduled but you have to sign in to see it. The emails tend to be a little bit delayed. So, communication as far as the service calls are less than efficient. Then, on the times I've had service calls with them, it took them five days to schedule the appointment and then it was another week for them to schedule an actual technician. So, I ended up calling my own plumber. It was a leaky pipe on a hot water heater and considering that it was an emergency call, Choice didn’t treat it as one. That delay caused further water damage to the area plus, going out of pocket for it.

I called Choice Home Warranty once and I had a very good experience. Choice doesn’t have a limit for coverage and the price is decent. The contractors are fair and I was happy. This time, I called them for a dryer and the service was fast. The tech did a good job. But it’s not turning well and making a very big noise now. I'm gonna call them again if it's also gonna be so good. They should come check out what's going on.

I had plumbing issues. The techs that they got were very professional. I liked them very much. The process was okay, other than it took them a week and a half to find somebody. All in all, I'm glad I had Choice Warranty.

Was talking to a friend about home warranties. Decided to call Choice Home Warranty and see what they were all about. Called. Didn't have to wait long on the phone. Got all my questions answered, signed up quick and easy. Representative was very helpful. Knowledgeable. Representative gave me the discount that I asked for. Sent the email.

I was very disappointed with the amount I was given to replace my dishwasher. Need to evaluate if it is worth to renew. Will advise once I evaluate. Contact today tried to help but still need to evaluate. Cost evaluation Policy Vs Repacement $$. Received $248 to repalce a $1000,00 dishwasher. They up the amount to $348 when I wanted to cancel. Still cannot replace for this little money.

My first claim with Choice was a little difficult, took about a month. But that was a problem, not on their end, but with the contractors not fulfilling their part and getting ahold of me. And me just waiting, thinking someone was coming in and they didn't come. It was a claim for the water heater. I bought a house and within 30 days, the water heater was sparking, called the technician. I was told by the vendors that came out that Choice Warranty pays the least. And they always get problems with that company. Most vendors don't like to pick up those types of jobs because of their pay. Other than that, I finally got someone out two weeks later. Then they replaced the whole water heater for free because it was within the five-year warranty. I've been happy with the techs. They seem like they're independent contractors.

Deep freeze stopped working. Called in claim. CHW responded almost instantly. Requested appliance information and set up repair order in 2 days. Unit could not be fixed. Set up replacement information in one day and claim completed. All within one week. Simply amazing the way they handled the claim. The very BEST SERVICE EVER!!!

We contacted CHW because our dishwasher pump seemed to be straining to work. CHW sent a technician to check it. The pump needs replaced. The servicer was knowledgeable and prompt. He is ordering the the part and will return to install it. Other than the $85.00 service fee, there will be no additional cost to us. I was surprised to find that the service fee increased from $80.00 to $85.00, not a big jump so not an issue at all. So far, so good with CHW!!

Although we had to go through several appointment changes, Richard ** was an amazing technician who took the time to try to get us up and running. He also explained and showed me what he was doing every step of the way. I will definitely use him again. Thanks Richard!

The communication was great. She knew what I needed as set it up for me. About a half an hour went by and I had my appointment with the company time and date. I will let you know when the service is done how things went. I would recommend my friends to your company.

I cannot review yet any services of your company as far as making repairs to my home appliances, etc, because I just happened to enrolled today; however on the process of enrolling I am not 100% satisfied with that because it took me 4 different calls to you to be able to enroll.. The first time a woman explained all at super speed and then I asked her a question and I guess she did not know the answer because she put me on hold to ask someone else for the answer (I am assuming that) and she never came back to the call so I had to hung up. Then I called again and I spoke to a man who he explained more or less the same thing and when I wanted to ask him a question he hang up on me. because I supposed I did not agreed with him. Then the 3rd time, something happened too but by that time I was upset and I cannot remember what really happened.

I have asked to get a claim going on my heater, and it being cold outside this is very concerning. I was told that I needed to contact the service provider, and then a few hours later they said that "This claim is not currently being dispatched to the CHW Vendor Network". When asking if I could still call the provider, I was then told that the claim may not be covered?! What a crap experience. I don't think I'll be renewing.

I called for information on my account and Maurice ** was exceptional. Makes me glad I am your customer. He was very friendly and answered my questions quickly, honestly, and succinctly. Looking forward to working with you in the future. Be sure to keep guys like Maurice employed and showcase them whenever possible.