Choice Home Warranty Reviews

Based upon our recent claim, we are not happy with Choice's resolution, as we have a Sub-Zero Refrigerator and our technician estimated that the cost to fix it would be $1,372.50. Choice made the decision without looking into the big picture to offer us $1,190 to replace Sub-Zero, which cost in excess of $18,000, rather than paying the tech for the $1,372.50, which we now have to pay costing us at least $182.50. Choice should of analyzed this better to see paying for the repair would of been the appropriate resolution to our claim and taking care of their customer. Not happy with Choice.

The Tech was very good...He showed up at the stated time and he had everything on his truck to repair my kitchen range. He was very time complete by answering all questions and concerns. He even gave me his business card in case I had any other questions pertaining to the repair.

Our technician was excellent, communication was wonderful. I wish I could say the same about the accuracy and timeliness of communications from CHW. Been with you for many years but this time communication came at 1:30 am with nothing in it, updates were inaccurate and your AI leaves a great deal to be desired. Please fix it!

Our home air conditioning stopped working on Tuesday, July 21 and we filed a claim under our home warranty policy. In our view it was urgent as Georgia temperatures were daily in the 90 degree range. The technician from Sears Home Services arrived to check the problem at around 11:00am on Thursday, July 23. Within 30 minutes he had identified a bad capacitor but stated that he did not have the required part on his truck. He would update the company inventory system immediately and it would be seen by all of their technicians, one of whom would have the part, and we could expect the repair to be completed either on the same day or the next day, Friday.

My last two claims were handled to my satisfaction. I would recommend Choice Warranty to my friends. Waiting for two more of my claims to be handled

Couldn’t talk to the company left messages and voicemail, don’t recommend True Comfort as they never called. The technician was very good

My claim took about a week to resolve but the service provider was very responsive and helpful. Choice Warranty answered the provider request promptly so they could complete the repairs needed.

I am very pleased with the customer service and I'm looking forward with the services

One week is too long to do without our washing machine. But we will wait. Your people on the phone were very cooperative. We just expected quicker service!

Sales Rep. did a great job and answer all my questions and gave me my discount for veteran & 3 years warranty.

Like how easy it is to make a claim and the fast response it was picked up by service company

My AC was not cooling enough. True Comfort was sent out. I was pleased with the technician that came out. His name was Ivan. He was very thorough, more so than I thought he would be. My compressor was low on refrigerant. I'm confident that he put sufficient refrigerant in the AC unit because it cools a lot better than it had for some time. Did not get a receipt for work done but that is OK. My check for the service call is sufficient.

The process Choice home has for responding to a vendor after they show up to follow up on a claim is RIDICULOUS!! It takes y'all too long to respond, we file a claim for a reason. You take our payments so we expect results. Y'all can do better!

Bruce from Bodewell has come to our home several times for repairs. He is always efficient, professional, and courteous. When Bruce comes, the repair is always done correctly!

The technician was knowledgeable and very helpful. He solved my issues right away and was professional.

Anthony listened to me describe the problem. He was very friendly, polite, and professional. He fixed the problem, quickly.

The technician was very thorough and also knowledgeable!

The owner and tech very professional and attentive to questions and concerns. Will definitely look forward to using this company for annual maintenance.

Sam from HM Appliance Repair was on time and did not mess around to analyze and figure out the issue and fix it, it was nice to see someone that knew his craft and seem to take pride to his work.

Very good service technician. Clean and polite. Also knowledgeable.

Initial assignment of appointment appears to have been done arbitrarily by Choice over a 5 hour block of time on Saturday which the company was closed during that time. That wasted most of my Saturday afternoon awaiting a technician which never happened. Call to the company resulted in quick assignment of appointment on Monday which was met with technician quickly diagnosing problem with appropriate fix.

Work is scheduled promptly. I love this company. Choice Home Warranty is top notch. I would recommend to anyone and everyone I know. Best prices and best turnaround on repairs.

The techs were very thorough doing what the situation allowed but were unable to complete the necessary actions to get the systems working as required. They allowed me to contacted the Home Owners Association to follow up if possible by it or to continue with more thorough work at my request and expense. The HOA was contacted and I am waiting for a reply back. Your folks were very good in their actions even though complete satisfaction was not able to be completed at this time.

Very satisfied with the explanation of coverage, and the patience of the agent in explaining all of the contract.

Quick response for my claim that I submitted. Always a follow up email to see if I was satisfied with the service.

My claims have been handled well. Experienced a little delay in getting service. However the work was performed professionally.

This claim was difficult for me. You assigned two tech's to claim, Tech 1 did show up although one hour late, then he reported that there was no problem with the fan, took out the fan controller from the wall mount and re-installed it UPSIDE DOWN!! Don't know how a skilled tech would do that. Fan was still inoperable. So I requested another tech be assigned. And another tech was assigned and I was notified of an appt. set, no show. Another appt and also no show, 3rd appt set but I called and requested to use my own preferred contract or, QC Colorado. This is in process and I hope to hear about the approval soon.

I’ve called to start a claim, I don’t know yet how happy I will be after it has been handled.

Cater to your claim in a timely manner. Send expert personal to look at your situation.

Choice Home Warranty is a great company to be a member of. I never have a problem with them.

I'm in contract number four with Choice Home Warranty and I give them 5 stars. Recently, my air conditioner went out in the beginning of the summer, so I called in a claim. Everything went well and overall, I'd tell friends and family to check them out.

Not impressed with the communication with Choice Home Warranty. I received an email from agent Ralph ** welcoming me to Choice and a request to call him directly to verify my information in order to mail my paperwork. I tried numerous times to call Mr. ** and also sent an email. It has been two weeks, and still no response. Not feeling very welcomed or valued as a new customer.

My first and worst experience. It was problematic getting service. Choice was contacted and I was told 2 days later that a technician from 100 miles away would be here in another 2 days. They never showed up. I contacted Choice again and it took a week to get service. It was the hottest week of the year and we were without air got almost 1 1/2 weeks. The technician that did show up came from 50+ miles from the other direction. It seems to me that Choice does not have known technicians to service their customers. It appears that they put it out on some sort of site and wait for someone to respond.. I live in a big city with many technicians all around me. I feel like Choice should be the ones contacting technicians not hoping for the best. My air was finally fixed. But after talking to Choice, a number of times I feel like they’re in adequate to provide home warranty services.

My plumbing stoppage was addressed in a timely manner within 24 hours, and the technician was kind and professional, and the job was taken care of.

Service scheduled almost immediately for 2 days for the refrigerator.

I had a very good experience from start to finish on my refrigerator being repaired. I would recommend this company for service to anyone.

It was easy to report the claim and they responded quickly. The service man was very nice and prompt and identified the problem quickly and is in the process of getting the new part installed.

Jonathan was great! He was very knowledgeable and answered all my questions. He asked me questions to see if I qualified for discounts like being a veteran or a member of AARP.

Choice has been excellent whenever I have needed a repair. They send out quality companies and get repairs done in a timely manner. I will continue to use Choice and highly recommend them to all my friends.

Adrian, with Centel Heating and Air, was very courteous and prompt. Thank you, CHW, for the prompt scheduling.

The tech found it necessary to assign blame for the default, no prior call, he showed up standing on the stairs of my porch, no call the second time, just showed up for the repair. When he left he left his dirty rubber gloves and dirty paper towels. He needs to be instructed to keep his opinion to himself. He told me I should call the tech that installed my unit. The tech who installed my unit is retired. Hopefully this won’t happen again

Very kind person on the phone to help me make a decision

Very pleased with the service technician sent. But claim was denied…typically….on any large cost solution.

The service provider did a great job. Very knowledgeable and respectful. I would recommend him to anyone.

I had to wait 4 days with a broken toilet to be repaired. TOTALLY UNACCEPTABLE!!

We are incredibly grateful for the fast and professional service we received from James Mechanical from start to finish. Despite working in 100-degree heat, your technician worked quickly to get our system fixed and took the time to explain everything clearly. Mike’s professionalism, knowledge and dedication really stood out. Excellent service from a reliable local team—I will highly recommend James Mechanical to our friends and neighbors. Thank you.

Yes, Choice home warranty is of course active and supporting good; however, since they are assigning work to contractors who are nearby our home location, and that's where the issue starts... They are also communicating, however things are taking time... Days are getting delayed is the only issue...and lot of processes involved here...

My garage door opener had hung up and would not close. I called in to have it repaired. The next day it started working, I called and you cancelled the trouble call, with no problem. Thank you.

Agent did the job needed to repair refrigerator. Stated this type of repair was not unusual.

The experience was very informative and very pleasant. The interviewer was very courteous and pleasure to talk to.

Customer service rep completed my satisfaction. Nice, and kind. Very helpful.

Service tech was fantastic! Highly recommend him and this company!

Paul was very nice and informative. Punctual and thorough.

Work was completed and very satisfied with Dennis from Air Pro Master in

Gabriel ** was excellent. He has repaired a few things at my home over the years, and he is the best plumber I have had.

Technician was friendly, professional and resolved the issue very quickly. Would certainly recommend him.

Prompt service. Company that was sent was very professional and knowledgeable.

Seemed to know what was wrong immediately after a quick observation.

I'm actually waiting for CHW to order the hot water equipment for installation of my hot water heater, as I'm handicapped and can barely walk. This is of the utmost importance to maintain my independent living. CHW has always been quick and efficient meeting my needs on the past.

Waiting for parts and re-schedule service. Should be fine depending on how long this process of getting parts and re-schedule ends up taking.

Technician was prompt, professional, and knowledgeable. Problem was fixed in less than an hour.

Skilled technician who explained the problem and planned how to fix it.

My claim was handled super fast. We are in Texas and our AC stopped cooling. I put in the claim at 7PM and the tech was onsite and had us back up and running at 3PM the next day. I really anticipated that we were going to be burning up for at least a few days. The technician from the company Choice sent out was so friendly and he made sure that everything was double checked before he left.

The young man was very respectful, kind and knew what he was doing.

The technician was professional and polite. Explained the repairs he performed in detail and tested the repair twice. Worked great.

He were prompt and efficient. Got the job done quickly and explained what the problem was. He further explained how he was going to fix the issue. When he was done he had me check it out. There is a 30 day warranty.

I signed up for your home warranty and you were supposed to email me a copy of the transaction. I got your email but it was blank. Could you send me a copy of the transaction?

Technician was knowledgeable and very flexible about finding a time to come! He was prompt quick, problem solved, would highly recommend!

I researched a little bit when I first started and compared the different home warranties. I went with Choice, and my experience in submitting a claim has been okay. My experience with the reps was all positive. It’s all been good.

Choice Home Warranty always cheats the customers in the form of replacement cost offering which is even lower than what they need to pay for repairs. This is fraudulent practice. Stay away from being their customer. They are offering $272 for a replacement cost of $1200 to $1400 dishwasher. This amount is less than the repairs which they are obligated to make.

The technician that came out was very professional and did a great job. My microwave is working great now.

Everything went well through the processing but I gave them a date for August 26th or later because we are out of town and I received a date for August 21st.

I would leave zero stars if I could. I was assigned an AC company, 24 Seven AC in Houston, TX that sent out a tech and told me my AC issue was one thing. I disputed, but I was told I had to do the dance basically. The next tech came and said was not the blower as submitted as it tested good. I was informed I needed to sign off on the work order for the prior tech order so they could proceed with worked that he believed it was the condenser. I looked on Choice Warranty website and it showed I approved for Freon to be added at almost $1000. How do you approve Freon to be added when they stated it was good. I even took photos of their digital read out.

It was an easy AC checkup. He explained it all.

My AC went out at the worst possible time...temps near 100 degrees and out of town guests had just arrived. I filed a claim and quickly received word that there had been service scheduled, but the serviceman went above and beyond by completing the repair on a Sunday afternoon.

That will not fix my AC. Have to pay it out of pocket. What good are they?

The tech was great, but it took a week to get here. I had to go to a hotel as the temp in the house went to 95 degrees. Will you be reimbursing me for this?

I would recommend Choice Home for home warranty. They had solved the issues for me and covered some of the cost.

You responded quickly to our claim and the technician came today. We appreciate that.

We were having bathroom problems with our vanity sink leaking and our commode constantly running. I contacted our home warranty company, Choice Warranty. The Choice Warranty Team immediately dispatched a plumbing company, Veterans Plumbing Services, to our home to identify the problem. Our problem was timely addressed and resolved at that time. Also under my contract with Choice Warranty there was only a minimal out of pocket service fee. Over the course of years, we’ve used our Choice Warranty on several occasions with outstanding customer service and results. I highly recommend Choice Warranty to all our family and friends.

Went well. They could not repair so they replaced the disposal.

My customer service agent was very polite and efficient.

Technician was superb! Only issue was the appliance was down for 15 days prior to being repaired. Active households cannot wait that long.

I had the best experience with Eyebee Solutions...The technician was wonderful... Going forward should I need help in the future I would love that company again.

I have a been a customer with you Choice Home Warranty for over a year. I moved to a new location and was concerned about starting another warranty. Natalie ** allowed me to take my time after presenting options that benefited me and the homebuying experience. Not only did she explain in full detail she showed a level of professional compassion that is rare in today's sales experience. I would recommend Choice Home Warranty with everyone from this experience alone!

So far so good. No problems. The person was nice understanding.

Nolan was great! He was very professional, timely, informative. The LG customer service live persons were pleasant, but their helpfulness and ability to best assist me was not the best and the automated, AI chatbot services were even worse. For an example I had a confirmed appointment for Monday with a window of 8 - 5 (which is not preferred since I had to take a whole day off). When I reached out that morning to LG customer service about a more specified time, they told me that my appt had not been assigned because they did not have my product serial number. In the last 5 days, no one had reached out to me for this information.

Happy the help fix things around our house. Fast services and support very helpful.

I never signed up for the service. I called to get a quote but I was told not to commit myself to this company from my HVAC neighbor because his clients don’t get their claims approved. So please remove me from this.

Efficient, professional, knowledgeable, Courteous and reliable.

Signing up was very easy with Philip's help, he was very helpful and courteous, a pleasure to speak with.

They won't allow technicians to order parts needed. They order them & ship it to your technician, which causes delays in repairs. Then when you go to cancel because you're unhappy you get insulted by Leo who explains how nothing was their fault.

Claim was processed and work was completed the same day.

Very good service in getting things taken care of.

Very professional and attention to detail plus friendly.

Our Service provider was able to work with our time and availability to evaluate our HVAC system. Everything went great and we were up and running with extreme performance.

The service is great to have. I feel several different appliances and stuff in my house repair and if they can't fix it they come back until they get it right.

Mark ** with Comfort Pro Heating and Cooling was great! He got here the next day after our air conditioning went out and we filed a claim. He found the problem quickly - leaking freon. He submitted the cost of fixing it and Choice is covering it all. We're so thankful for his quick, accurate diagnosis and setting up the repair which will happen this week.

I’ve been with Choice for four months now. I have an older home, so you never know when something's gonna go out. I just looked at what they provide and decided that I would go with them. I've had an issue already. And they sent someone out who was very efficient, and they fixed the problem really quickly, and then we're back to normal. The issue was with my dryer. I called in to find out what I needed to do, and I followed the procedures that they have. Then they provided me with someone who could fix the issue. The person contacted us and gave us a time period that they were available, and we could be home. And then they came, and they fixed the problem.

It took almost 2 weeks to get a plumber to fix the problem. Not impressed with Choice. I had to call 3 times. One of the representatives was short and unresponsive to my needs.

The gentleman from sears took his time and did everything perfect. My ac working great and no more leaking ceilings.

It was a pleasant experience to set up the appointment

The process was so easy and a fix was put in so fast!

When I called for servers was fast to answer and answer my phone call on schedule for my appointment. Love it. Good customer service.

The technician that came and fixed our A/C was fast, extremely professional, polite, experienced and on time, I have zero complaints for the technician, he was exceptional. I would have preferred for the warranty company to have found a technician to fix our issue much faster. I wish they had more options for technicians to use so that it did not take so long to have our issue resolved, it took 2 weeks. I also wish the people on the phone spoke better English, as they were hard to understand.

Choice has sent DRAINBUSTERS on more than one repair job and the work has always been first-rate.

Our AC unit stopped working when we were experiencing a heat wave. They sent out a technician the next day! Adam was great and was able to get our unit running again. I would recommend Choice Home Warranty to my friends and family!

I had an A/C unit that was not cooling. The appointment took over a week to get some out here to fix. The technician was excellent. He diagnosed the problem and was able to fix. Useless Choice Home Warranty would not pay for his repairs and it cost me over $400 to repair out of my pocket. I will not renew with you and will hire American Home Shield as my warranty company. Buyer beware of hidden charges!

Having Choice Home insurance has been such a great feature for us. Claims are generally addressed in a timely manner and compared to others insurance I have used in the best, I can honestly say Choice has one of the best services out there.

The tech that arrived to service our oven was great.

Prompt, arrived on time, actually waited on me to get home. Very professional and knowledgeable. Completed repair very timely.

Fast response on booking repair appointment with reasonable vendor appointments in my area,

I like house they kept me informed. The only thing I didn’t care for was that they came at 7 AM when I was told they would be here between 8 & 10. I was not prepared. I appreciate that I didn’t have to take off work as they came in a Saturday.

Technician arrived on time and diagnosed the problem in a very short time. Parts are needed and Choice approval was needed. Upon approval Technician will return and complete repair service. Once completed a Final rating will be given.

I discovered water overflowing from the sewer line in the attic where the water runoff from the AC drains into. I immediately placed a claim on line on Tuesday, Aug. 11, 2026 in the late evening. It was not until Friday, August 14, 2026 around 1 p.m. when a plumber and his helper showed up to address the issue. It took them about 30 minutes to unclog the drain. I contacted Choice several times during the wait period to communicate that I had water that was flowing into my home from the attic and needed some help as quick as possible since water damage was progressing. I hope in the future these types of critical issues are addressed faster.

I have none, as of now all is well. I have nothing else but thanks.

Satisfied for the most part but I had to call and check on the status of the parts.

D&J Garage turned up at the appointed time with the parts necessary to repair the garage door. They did a great job and left us happy and satisfied.

I called in my problem on 4 Aug 2026. The technician didn't arrive until 14 Aug 2026. We are senior citizens. Fortunately, our system was still running enough to keep us cool. What would we do if our system quit, and we had no AC for 10 days? Plus, the technician told me that we had a freon leak. He said that he put two pounds of freon in our system, but that it would just leak out again and that our eleven year old system should be replaced, but you chose to replace the freon. What has to happen before you will replace our system?

I've been with Choice for almost two years now and I like the cost and efficient responses. Most of the technicians that come in do a good job. The most recent repair issue I had was with my AC unit. A dead capacitor was replaced and the unit has been operating well since. However, the technicians take too long to come out. With my AC, the estimated time they gave me was almost five days. Other than that, Choice is a reliable place.

I had a good experience with the agent that responded to my call.

Good communication from the technician. He was able to come earlier than scheduled. He located and fixed the the issue quickly and explained what he did.

Not very happy because the first time using you and our electrical claim was denied. So we're considering changing.

Technician advised that he was on his way, arrived promptly, told me what the problem with my toilet was, and what he was going to do to fix it. Was done in no time at all! Will request him for future plumbing problems.

I'm new to Choice Home Warranty. I received a call from your representative. It was very easy to sign up over the phone, and there was a discount!

The person that I talked with was very polite to talk to and helpful. I live in Port Charlotte Florida and it’s in the 90’s and my air conditioner is not working. I think it’s the compressor. But he will have a technician call me back. So you guys are great, thank you so much.

It was very nice. The young man helped me out with understanding what I was getting from you guys and helped me with my account. So I'm grateful for you guys for keeping it real and honest for the customers. Thanks Choice Home.

The plumbers did an excellent job! I greatly appreciated their expert workmanship!

Claim was picked up and assigned quickly and the appointment was for the very next day and you can't ask for too much better than that, especially when it involves an A/C Claim during the current oppressive heat we are experiencing here in MS. Vendor contacted me to let me know he was running a bit late, but arrived and got right on it and he was A++.

This was a great experience! Even though there were delays during the weather issues, Patrick kept in touch and even showed up after 7pm the first day to make sure we got the answers we needed. He repaired the stovetop and everything is working great. Love the service and we LOVE Choice Home Warranty!

AC repairman was very knowledgeable, friendly, fast to repair our unit.

Great customer service. Will refer to a person for Outstanding Service.

I am about ready to cancel with your company. Two of my claim were denied for the most ludicrous reason. I was talked into switching from AHS to your warranty company and I’m very sad I have wasted my money so far. Shame on you for stealing money from people promising that things will be covered. Why in the world would I break a gauge off of my pool filters or tear up my clothing instead of my washing machine damaging my clothing. The technician's hands are tied because you put so many rules in instead of covering what you promised to cover.

Choice Home Warranty — Buyer Beware. I’ve been a Choice Home Warranty customer for over five years, but after my current experience, I plan to cancel my service as soon as this claim is resolved. I submitted an HVAC claim over a month ago, and Choice assigned Sears Home Services as the service provider. I’ve now taken off work three separate times for appointments with a 7 a.m.–6 p.m. service window. Each time, I’ve waited nearly the entire day, only to receive a notification around 4:30 or 5 p.m. that Sears will not be coming and my appointment has been rescheduled to the following Friday. Three days of missed work. Three appointments. No technician.

Choice sent a company here to check out an exhaust fan in my son's bathroom. It made a noise, as soon as I turned it on they knew exactly what was wrong with it. The motor was bad.

Our air conditioner stopping cooling August 9th about 1800 and room temp went up to 90 degrees. I place a claim and attempted to contact Choice because we needed quick response and help and could not get through to Choice customer service. The next day I was informed a technician would respond in 24 to 48 hours. Obviously we could not wait 25 to 48 hours in 90+ degrees inside with outside over 100 degrees! We contacted a former Air Conditioner company and they were at our house in less than one hour and repaired the problem quickly. I had to pay $327.00 and Choice would not help at all.

Was professional in his approach to the problem. Would prefer using him a second time if necessary.

After "no shows" by Sears Home Services and TruComfort, Comfort Zone arrived at my home as promised and on-time. Technician was professional, diagnosed the problem and completed the repair. He was excellent!

Excellent service! The guidance and support provided were outstanding. All my questions and queries were answered patiently and clearly, with detailed information covering every aspect. I truly appreciate the thorough assistance and professional approach. Highly recommended!

Very good. Though it took 5 days for the service, the technician was very well groomed & well behaved & very efficient & effective.

Technicians were very polite and did an excellent job. And a quick job after they got the okay to install.

Alamo Plumbing Service is punctual and professional.

The person I spoke to over the phone was very pleasant and knowledgeable. I'm happy to have peace of mind with all my appliances.

Excellent customer service. Customer service rep dispatched by claim and technician was here the next day to repair my AC. I highly recommend Choice Warranty to family and friends.

Easy process from my first phone call to Choice to the final repair process. Problem quickly found by the serviceman and quickly resolved. Appreciate Choice and easy, friendly and professional way the claim was handled.

The technician who showed up at my house was professional, he diagnosed the problem swiftly and said he was ordering the part and that it should be here in a week or so. He texted me and actually came to the house 3 days early on a Sunday! This was especially nice as the first company to come out never showed. I hope he gets the part soon, so the repair can be completed.

The technician Justin, who came to my home was very professional. It was efficient. He fixed my problems. He also showed me what to look for if I was hearing something so very educational. Non-intrusive. I was able to work in my office without any disruption while he did his work on the refrigerator And on the second call in my dishwasher. Again, he was incredibly pleasant. My problems are fixed. Everything‘s working so I am very happy.

Very professional and knowledgeable. Tried to help some the issue.

Showed up when he said he would and solved the problem quickly.

Prompt service. Would recommend again. My issue was repaired and I am pleased with the tech. He was prompt & neat!