Choice Home Warranty Reviews

Answered phone on Sunday and will pass on my request.

The technician was great and fixed the issue quickly. We're very grateful.

Great job and thanks to Fast Response for my Call. My Refrigerator it’s Working. Thanks.

Quick to respond to our service request. Outstanding customer service. Thank you.

I had Choice Home Warranty last year and left them and went with American Home Shield. I have one service request with them, and it took 5 days for them to get Sears out to see about my dryer and then they could only come between 8am -5pm during the week. I work so I could not take off work. Very bad customer service with AHW. I highly recommend Choice Home Warranty.

Quick response, came out the next day. Paid required amount. Ac fixed. Cool air in these hot days.

To arrange a claim for service I had no problem. Now I have to wait for the service date. I learned that my contract will expire in 4 days. Which is terribly wrong. I call customer service and they told me my contract was good until 12-08-27. That was the only problem.

Everything was pretty seamless. I was happy with how easy it was.

Great service, quick and easy. Much better than last 2 services.

This last experience was excellent. It was easy to schedule my service and the technician was excellent.

CHW is very responsive and lets you know very quickly by whom and when your problems will be addressed. I have had several service needs that were addressed within a couple of days. The service company for my AC issue took 3 days to get to my home and the plumbing issue (leak in the ceiling) is scheduled for Wednesday, 4 days from now. That is the only complaint, but it is probably not anything CHW can control.

Sinclair Air was sent out to repair my AC with Choice Home Warranty. The 2 companies acted fast and I am very pleased. Highly Recommend Sinclair Air AND Home Choice Warranty.

Service is friendly and satisfactory! Willing to help resolve issues to related to customer problem.

I was extremely impressed that I put the work order request in on Thursday at 5:10 PM and they were out the next day by 11:00 AM. Kudos to the company for making it happen so quickly. Cadan did a wonderful job. He was professional and explained to me what happened. He did not have the part but made a call and the part was here within 15 minutes and he was able to fix our issue. Thank you so much.

The technician is knowledgeable and helpful. Really appreciate Choice Warranty. They are there when I need them the most. Great company.

When it comes to time sensitive appliances like air condition, water heater and so forth, the process need to move faster by the warranty company and definitely by the repair company because weeks sometimes means the house is unusable alive is not normal.

The call was made in 2 Choice Warranty. The work order was made, a company was accepted. They came out to my house & trouble shot the appliance, made up a work order, sent it in to Choice. It was approved & they came back very quickly & completed the repairs all in a very timely manner, I really appreciate the timeline. Everything was completed in!! Thank you!!

Knew what needed to be repaired. Which He completed.

I would never have thought I would say this, but you guys are good. The person who fixed my issue was actually from that company brand and knew what he was doing. I just wish, you wouldn't charge the $100 for an extra charge of service.

Arthur ** did an awesome job fixing my plumbing job. Came in and reviewed to determine what the problem was and then fixed the leak.

Choice Home Warranty’s response to an issue we had with an appliance was quick and easy. The rep understood our issue and quickly filed our claim and scheduled a repair. The issue was corrected without any stress for us. Great service!

My first experience with CHW was very positive. The technician who repaired my dish washer was very professional and efficient,

Appointment for set by contractor for 1100-1500. I called and informed them that I was at the hospital, getting radiation treatment for my sister, and that I would be there by 1230 hours. They canceled the appointment and did not reschedule. My electrical situation has not changed. Choice Home Warranty need to assign a new contractor as soon as possible.

Easy to enroll. Less expensive than Old Republic plan. Somehow however I missed the special off of $85 service call. Be consistent across postings and marketing materials.

Website was easy to use. Got an appointment scheduled, on a Saturday in the evening, for the next available time.

My experience with Choice has been very pleasant. They're very accommodating in terms of my needs. They work very well in assessing the problem and fixing it. One time, they were able to come a couple of days earlier for my claim. Then they stated that they would schedule the appointment time. I was very pleased. I would recommend them.

I received an almost immediate response to schedule an appointment for my AC repair.

Filing a claim, having them schedule a technician and having a remedy was timely and well handled!!

I was fortunate enough to get Pete in Texas to help me get a new policy! He was so kind, knowledgeable and helpful! I’m so glad that I got him! You are fortunate to have him!!!

I filed a claim and within 10 mins the contractor called and scheduled a appointment for the next morning.

I received a very quick response, the appointment was confirmed and the service company arrived within the stated time range. He completed the repair. Briefed me on the repairs and left. It was all very efficient and effectively done. I love the service provided by Choice Home Warranty.

Totally disappointed at this time. We were called yesterday for our appointment to notify us that the technician couldn't come out due to the weather, understandable. Told tech would be out after 9 on Saturday. We changed our plans to accommodate the tech & after waiting all day, I call to check on the status & we're told the technician isn't working today. Meanwhile, we have an appliance still not working properly from the 1st time they came out.

I have been very happy with Choice Home Warranty over the last 2 years. They continue to improve the process of scheduling service calls. The biggest improvement has been the speed at which service calls are scheduled. Since I have a number of rentals, being able to service calls scheduled within a day or two is very important to me and my tenants. The service techs have been professional and reliable.

Needed repair on my clothes washer and setting up an appointment for service was quick and easy.

The technician was pleasant and very thorough. He explained his repair process thoroughly as well.

I just wanna say the technician was phenomenal. They kept in touch with me constantly. The repair was also phenomenal. I couldn’t ask for anything better.

Professional, efficient and timely! I would recommend Choice Warranty to all my family and friends.

The technician provided excellent service. He replaced a switch in my refrigerator within a timely manner. He cleaned the area before leaving.

Very nice young man. Told us about our AC and the next process.

My technician showed up right away and diagnosed the problem.

Excellent work, the technician was very professional and friendly.

The person came on time and was very professional. He identified himself upon arrival.

This experience was good. The first good experience in 5 years.

In my opinion, when you need unexpected repairs, there is no coverage from a warranty service company.

Promptly on time, did checked the problem with the gas stove.

Our experience with the first company (M&S) was terrible. They tried upcharging on paying them directly for some work which was non-existent and then disconnected our AC so it didn’t work and then left us with no AC, then the manager text me later that evening and wanted payment. Then you sent out Pedro from Ava’s AC & Heating and he brought back our confidence in dealing with a truly honest, professional, knowledgeable, technician and company. Pedro and Ava’s AC explained to us what the other technician (M&S) did to our system to make it look as if it was broken. Pedro repaired and reconnected the wiring, checked everything and got our system working properly. Thank you to Ava’s AC & Heating and Pedro for their TREMENDOUS job. You need to investigate M&S and read their terrible reviews and remove them as one of your service providers.

Tread and Tommy from Above All Plumbing were communicative and professional. They explained the job, fixed my toilet, and left no mess at all. Would use them again. It took a couple of weeks for CHOICE to get a plumber to contact me, but it wasn't an urgent service need. Once I heard from the chosen service provider, scheduling was easy and prompt.

The guy that came out was knowledgeable and worked until the job was completed. I ask questions and he answered them all and I am happy with the service that was completed.

The technician was very professional and knowledgeable about his duty. He diagnosed the problem and was extremely efficient.

It took too long if this had been real cold weather. I picked up from the conversation that the person who repaired the A/C failed to install the ignitor and rewire it which caused this problem which this problem which cost me another 100 dollars which I do not think that was fair.

The service techs arrived on time. The plumbers diagnosed the problem and resolved it in a timely manner.

Easy to set up appointment and thankfully was assigned to a reputable service company. Service was fast, efficient and very knowledgable. This time we were sent the official service company from Maytag and it made a HUGE difference. In the past, some service people were from fly by night organizations and had no idea what they were doing,

I've been with Choice for seven years now. I never had any problems. I almost never even talked to anybody. I just go on the website, and if I have any problems, I just report them there, and they send me technicians. I'm happy with the techs. They have been okay. I would recommend Choice.

I was very when I signed up for my contract with CHOICE. I feel that I got an amazing deal with my contract. Fortunately, I have only used the service call twice so far in over a year. The first was to fix a toilet. The company used was excellent and I was very happy with them. I just called for my washer and I got an appointment in about 2 hours and was able to request a change in day and time and that was confirmed in less than an hour. I think this is excellent and I'm extremely happy with how easy it was to file the claim and how quickly I got my appointment. The company will actually be here in less than 24 hours from the time I made my claim!

It is so difficult to talk to a representative on the phone. I requested a callback to no avail.

The technician was very professional and very nice.

The technician was efficient. He went straight to work, explained what the problem was. The only complaint was that they didn't contact me as to the follow-up date and time to install the new parts.

Good work was done and in a timely manner. They got it done in a very professional manner.

Switched to Choice Home Warranty from American Home Shield. Better coverage for much less. I don't know why I waited!

Great experience! The technician was professional and friendly. He diagnosed the problem and made the repair within 45 minutes.

This is the second time this tech has worked on the furnace. He is really good. On time, knows his stuff, and I highly recommend him.

Very happy with the Polar Bear AC company you sent. They were very professional and helpful. I would definitely recommend them to anyone who needed help with their AC.

It was good, but I told the associate that the payment would be ready on the 3rd of the month, but the company kept trying to withdraw the payment with nothing in my account.

It took way too long for the service to be completed. I was promised upon enrollment that service would be prompt. Please do better in the future.

CHW sent a technician to my home to repair a worn-out washing machine agitator, the tech From All American Appliance Repair arrived in a timely manner, was very professional and made the repair in less than 5 minutes at a service fee of $100 to replace a part which cost less than $4.00, Agitator works fine now and my wife is happy.

Sigjned up with Miles, he’s knowledgeable and pleasant.

Trinitee was very helpful and knowledgeable. She was very patient with me and answered all my questions.

I am attempting to appeal a claim denial. The site indicated to schedule an appointment is unavailable. The case manager assigned is unavailable by phone and there is no mechanism to leave a voicemail. I am extremely disappointed with the service provided by your company.

The professionalism was excellent. The technician arrived on time and explained in detail the issue affecting my heating system.

Ivan has been to my home before. He is always very professional and he does great work!

I was very pleased with the technician from Velesdetails LLC - Johnson City, TN. He was thorough, professional and polite. I appreciate that CHW contracts with amazing technicians.

He was very informed and got right to work? Even though you guys didn’t pay for anything that needed to be done.

Took awhile before they got someone to accept the job. 4 corners accepted the job finally and they were very fast and efficient. Did an excellent job.

I want my policy canceled effective immediately. I have spoken Micheal ** to cancel the policy. Thanks Keren **

The service man was polite, efficient, neat and knowledgeable about our concerns. He found the problem, ordered the necessary parts and returned and installed the parts which fixed the problem.

1st time to use CW for 2.5 years. Dryer stopped working. Choice had me pay $100 service charge upfront. Got an appointment 3 days later - nobody showed up or called and no contact information for the repairman. Really hoping CW was a worthwhile investment. Disappointing! I am in the process of canceling the policy.

CONERSTONE Service Solutions LLC was on time and very professional. After he looked into the problem he explained in simple terms what the issue was and what the fix was going to be. Extremely pleased with his response, explanation, and professionalism. I plan to recommend him to family and friends.

He came and did the work as asked. He did not waste time getting it done. Very nice personality.

Choice Home Warranty gave me a Free 2 months trial for trying them out again since they are now under new management/CEO. I am happy to take offer because I can try them out and only pay call out fee within 30 days of trial period. Sounds like a real win-win!! 😀

Fast response time. Coverage is reasonable. Communication is good.

Have owned different homes for over 40 years, several different home warranty companies. Choice is the best by far. Not just their service plans or network of technicians/suppliers but their knowledgeable representatives. Professional, to the point, well versed on what is offered and able to compare it to their competition. Would recommend everyone at least call them, decide for yourselves if they are the best choice (pun intended).

Technician was great. Choice approved everything in a timely manner. Everything operated according to policy. Just took 2 weeks from start to finish to repair my dishwasher and pretty everything else I’ve had claims on. Replacing appliances won’t happen, at least it hasn’t for me yet. Technicians arrive, diagnose then order parts for repair. A week later if you’re lucky they show back up to repair. Choice Warranty covers all the cost and the technicians are usually good. Just be prepared to go without a hot water heater or dishwasher or AC or refrigerator if it breaks. Will be looking for different warranty options when this is over.

Wasn't too happy about the Repairs not being Covered. But I understand. Still believe that Choice Warranty is the Best Company out there.

We got Choice Home Warranty (CHW) after our home purchase from our real estate agent. This is a much older home and as expected we had to call CHW on three different occasions. Every time they have helped us making things wright by sending appropriate repair persons. Considering the age of our home we plan on extending our CHW plan for the next year. It's a good company to keep!

Called and a repair man was assigned and was here in four days. The repair man was nice and cordial and was able to identify the problem quickly. Was only a $50 fix charge answer was so thankful!

Really nice. He checked out everything and he went over everything with me.

I would highly recommend the technician, David from Absolute HVAC. But I have nothing good to say about Choice Home Warranty. All they do is find exclusions with anything that has to be repaired. In my case it was an air conditioner heater. Any recommendation that I gave is for DAVID the technician not for Choice Home Warranty.

Had a problem with a dryer in my rental property and the technician was dispatched the next day and the problem was fixed quickly.

Quick response time. Polite. Knowledgeable. Explained the problem and the process clearly.

A plus all the way. He came to my place while I was busy in meetings. I pointed him to what was broken. Our next conversation was him telling me it was fixed. Couldn’t have asked for a better service.

I was able to open a claim very easily and quickly over the phone.

The program seems to be reputable and very cost effective. Signing up was very easy and Patrick lead me through the process quickly and was very professional and understanding. Well done.

They send professional contractors to fix any problem from plumbing to electric.

I needed to get my dryer fixed and it wasn't getting hot. My clothes were backing up. I couldn't wash anything. Choice sent all American out to fix it and I was totally surprised. It was amazing to see the technician take apart my dryer piece by piece to put in a little fuse at the bottom. Cleaned it out and even vacuumed up everything around it. Inside it even the carpet that a lot of the pieces got on I was going to clean it but technician cleaned everything. I was totally surprised with the quickness and experience the technician had. Thank you for such a great experience.

Great experience. My washer wasn't able to be fixed and Choice Home Warranty get me a new one. Thank you.

Choice Warranty representatives are easy to communicate with. They have all been professional, polite and always helpful. I would recommend this company to everyone.😃👍🏼

Choice’s service has been very helpful. In the past, I have used Choice with another house as well. It is affordable, and it has a lot of coverage. For my recent claim for the garbage disposal, it was a really quick response. They replaced it. The techs who came out were really professional. I would recommend Choice. They are really good.

I found Choice Home Warranty on my phone. They are professional, knowledgeable, and prompt. They are a lot quicker to respond than a lot of other places. When you contact them, you get a call within two or three days. They're great. And the price is right. The other ones were high priced and didn't deliver. I just had a claim done on my dishwasher. It was wonderful. The guy was good. He knew exactly what he was doing. He had it fixed in 10 minutes. I was impressed with it.

Excellent service and professional response. Fair pricing when I renewed the policy.

Technician was prompt in diagnosing the problem and offering possible solutions. Waiting to see what the ultimate solution is.

Richard was very helpful and made many suggestions, which resulted in me saving money. He was very knowledgeable about the coverage and made me feel very comfortable with the service.

Great warranty company to have. Always had a good experience.

I have had my home warranty from Choice for over three years, and I couldn’t be happier. It is worth every dime.

Very professional and informative. My representative was Elliot ** and I give so much praise for making my experience very smooth and informative. I loved the service so much that I referred my daughter.

In all honesty I think Choice Home Warranty has degraded its services over the last five years. Although I have to tell you I am surprised that this last request for service was dealt with timely and professionally. The dishwasher repair tech did a great job and choice got it resolved quickly. However in the past I have had to wait two to three weeks to get a refrigerator to even be looked at.

The technician was great. Would have loved to see a faster time scheduled.

I had my heater cleaned for fall. My tech said I had rust in my heat exchanger and a reading of 9ppm of carbon monoxide which both should be addressed. Choice's guy showed me 0ppm on his meter and said the rust was not a cause for concern. My heater is 22 years old. So I guess my heater is ok for now.

Great repair tech. Why is there an extra charge and a cap on the cost of repair?

Locksmith was very nice and knowledgeable. He was able to rekey all our locks after moving into a new home.

The technician was timely. Got to work quickly. Explained what was broken.

Technician that accept my service order was great. He knew exactly what was wrong and was able to fix it in no time.

The service with the GE rep “Bodewell” appliance was excellent. The previous serious rep “ABappliance” was useless, he didn’t know what he was doing and acted like he couldn’t be bothered, and couldn’t even accept a credit card, had to make check out to him personally. I recommend you do not use AB Appliance anymore. Use Bodewell, they are professional and knowledgeable

Johnny’s Home Improvement was awesome and diligent. If I didn’t have CHW I’d call him for problems I couldn’t solve myself.

Omar was a very polite young man and very efficient in the job. Knew exactly what the problem was and ordered the part and hopefully this will be resolved.

Ms ** are my angel, wonderful person I ever met someone like her, she makes me today are my day, thank you.

I have owned a Choice policy since 2019. And to date, I couldn't be happier. They've responded quickly to any inquiries or communications. With my 35 years of experience in the homeowner property insurance industry, those are the most important concerns and considerations for a policy holder. Thank you, MJC

The plumber that was assigned to my order was excellent. Fixed my problem and was very honest and professional. Mario the plumber gets a 10 from me.

Went great! Juan was very informative and on time. He answered my questions regarding the issue with my washer, so now I know the next steps of what to do. :)

Techs were extremely punctual and professional. I was extremely pleased with the service received and the time spent working on my issue. I would strongly recommend this company and use them again!

Just signed up again with Choice. F. ** explained our options for coverage and worked with us to make sure the economics worked within our budget. We are looking forward to an extended, mutually beneficial partnership with Choice. Barry

They were very nice. They did a great job. My toilet is working great. I would recommend them to everyone.

The technician Mr. ** arrived on time at 8:30 AM Sharp, completed the work by replacing two parts, which he had in his truck. This meant that he did not have to make another trip. He was very professional and caring. I am very pleased with the way my claim was handled.

Outstanding customer service and support. The technician arrived on time and fix my home problem. 😕

Fast, efficient, friendly and polite. Total time from first call to completion 2 days! Amazing!

The technician explained everything he found wrong with my air-conditioning unit. Very professional.

The Technician with Bodewell was very thorough in recognizing the issue and quick with repair.

Antonio from Scooters Plumbing and Drain Service was very helpful. He explained what he was going to do and then did it. He was polite and kind. Great work.

The people that came were amazing. Never stopped working until job was done. Told me what happened and how they fixed it. Very pleasant.

I have tried to cancel my policy/contract for just over a month. I have explained to them that I have another policy with another company, but Choice Home Warranty won't take "no" for an answer. They try to convince you they have the best policy and want your business. I've talked to the Resolution Dept. which handles cancellations. They keep promising to cancel my policy, but I'm still waiting for my refund.

Choice Warranty is a much smaller company compared to American Home Shield (AHS). They have very small network of technicians. I live in San Jose, CA, one of the biggest cities in the US and they always had issue looking for a technician in my area. I had an issue with a leak in my pool and it's taking them as of writing more than 2 weeks to look for a technician (still waiting). I submitted the claim Sept 16 and it's now the end of Sept and still no technician. Their supervisors kept on lying to me telling me I will have a tech assigned in 24-48 hrs. Well, it's already been 2 weeks! Even the person who sold me the plan, Luke **, stopped answering my email. I had a similar issue with another claim before. It took them a while to look for a technician and when they did found a technician it was a crappy one. He did not fix the problem and never got back to me to give me any update.

Technician was awesome, came in. Took care of business. All is good.

Jim was an exceptional technician who after accessing the situation immediately knew our issue needed a door replacement. He was professional and courteous.

I was pleased with the second company that actually came. The first company I was told that the appointment would be two days from my request for service. When I called them to confirm they told me that the actual appointment would for the day later than what I was told by Choice. When your car is stuck in the garage and you cannot get it out for three days is very inconvenient especially if you rely on that transportation for work is just totally unacceptable. When I called back to Choice they said that was the best they could do. I had to insist to speak to a manager. I was told there was no one I speak with. When I said I was not going to renew my service which is due in a few months then I was told that she would escalate my request for a different contractor.

He was very knowledgeable about the service of the company and helped me to make a good decision on my payment.

My brother-in-law had Choice Home Warranty. He got a good deal on it. I signed up and also got a good four-year deal. The first time I called them, I had a slab leak but they told me I was a day early before my policy started so they couldn't cover it. They told me I couldn't call them for a month after I got the insurance. It was ridiculous and that made me mad. They weren't very helpful on that one and I ended up paying for the repair myself. I paid $70 to find out that I don't have coverage on it. But the second time I called them, they sent somebody very good and nice over here, and the issue got fixed. I had to pay $70 for them to come out but I knew that was gonna happen. I would recommend them.

Whenever I need to file a claim with Choice Home Warranty, I put it on the website, and somebody calls me, sets up an appointment, and takes care of it. Usually, the technicians know what they're talking about and the quality of work has been fine so far. Choice Home Warranty is not the greatest thing in the world, but they're okay.

They were great. I would recommend them highly. They repaired the problem.

So far it has been extremely well so far. Would like to have a follow up at the very end of my claim so I can tell my family and friends about if they should or should not get a police with you all. Hopefully I can tell them take the policy in a heartbeat. Thank you for taking the time.

The technician was awesome. Choice warranty is the problem, my warranty is nearing the expiration date, I was told by Choice warranty that I needed to renew before I make a claim. Sure enough, Choice turned down the claim for a repair that was absolutely a claim repair. I ASKED FOR AN APPEAL AND WAS TURNED DOWN WITHOUT EXPLANATION OR REASONING!

Easy claim submission and fast response time. Approval process quick. New water heater covered but I had to pay out of pocket for pipes, valves, etc.

Have been a Choice customer since 2020 and have always received prompt response and services.

This is my first time using my Choice Home Warranty for my fridge. Unfortunately, it couldn't be repair and had to be replace. CHW addressed my claim in a timely manner and communicated with me thoroughly during the process. When I had a question, a claims agent contacted me immediately and addressed my questions. I am glad I signed up with them. I hope I don't need the services again but it's good to have them if I do need them.

Excellent, fantastic, great experience. Recommend to my friends. Very easy, very comfortable. Very convenient, reasonable pricing, completely 100% satisfied.

Unusually bad experience with the AI voice taking the call. Voice was intermittent. After one question I thought it had disconnected my call. I called back and got the same. At one point, after a 5-10 silence, I thought your AI had disconnected again. I was talking to family and the AI voice came back on. Appointment is pending for appliance repair. My original sign up and contract called for a $65 co-pay. It's now $100. That's a $35 increase. Another way to say that is a 54% increase. That's not incremental!

I’ve had Choice Home Warranty for several years, and they have consistently come through for me whenever I’ve needed them. My most recent claim was for my air conditioner, and the response was incredibly fast. A technician was sent out promptly, the repair was handled quickly, and my AC was back up and running without a long wait.

I have been dealing with choice HW for last several years now. Always their response is prompt sending out knowledgeable, courteous and skilled persons to take care my problems in my house, I could not expect anything better. I am happy to recommend their warranty services.

Phillip from Boden came to fix my washer. He was here before to repair the refrigerator. He is extremely knowledgeable, friendly and efficient. He explains the problem and next steps. It’s so annoying when something breaks, but his demeanor and talent makes it better. He is a true asset to their team.

All was good and productive. A little rushed but it was still professional

Understood everything The person explained to me very well,was satisfied

Contacted CHW and was promptly attended to. Service agent came the next day and fixed the problem.