Choice Home Warranty Reviews

I had a few service with Choice Warranty and I am very pleased with their service. Thank you. I have spoken to many people who do have service warranty with choice and they are very pleased with the service they provide.

Chris ** provided excellent customer service and made me feel valued. He explain my options as far as the difference in the packages and coverage for my warranty. I have his contact information in case I should have further questions.

Choice Home Warranty charged a $100 service fee upfront and placed a hold on my husband's credit card; but requested that we pay the technician upon his arrival. We called the company and they attempted to convince us that the hold would not come out of our account and to go ahead and pay a second $100 service fee or no services would be rendered after we paid ahead of time. This is a scam warranty company.

Alexi was extremely efficient and knowledgeable. He diagnosed the problem quickly and was on the phone to get the needed repairs approved right away. I would have no problem recommending them to everyone. I do not have to buy a new refrigerator after all.

Our garbage disposal clogged/jammed for the 3rd time. Every time I called Choice Home Warranty they sent out a technician. He was an older man. He was impolite, he scolded me for putting lemon peels in the disposal and causing the clog. I thought the whole purpose of a disposal was to grind food waste up. And don’t they tell you if your disposal starts smelling funky to put a piece of lemon down it? So, sorry but I had no idea, it was a bad idea. So when our disposal jammed yet again, and no not from lemon peels, I contacted CHOICE home warranty and gritted my teeth, waiting to see what I had done this time…

Great service. Technician was really good. Very fast. Got the job done. Company was really good and fast. Great tech service. Really knowledgeable. Really took his time to make sure the job was done right. Really easy to do over the phone when submitting the claim.

I wasn’t real pleased with the way my claim was handle on the 24th of this month. I was told that my warranty didn’t start until the 18th of March. That’s okay. I will get my HVAC fixed myself. I will still keep my warranty in for right now and I will be using it after the 18th of March.

Outstanding service. I was scheduled for a later date for home to be rekeyed and received a call to complete my request a couple of days sooner. Without the tech knowing, this was God sent. I had other jobs that needed to be completed in my new home but I could get in. Gizmo Locks was a great choice. Thank you!

I just signed up with Choice Home Warranty and I'm so glad that I did just for the peace of mind that if anything goes wrong we're covered. I'm a senior on a fixed income so we really must be proactive on things like this.

The service person was polite and very knowledgeable. Choice made it very easy to get the dishwasher taken care of. Contractors that Choice uses are qualified. I have been happy with the warranty company.

It took 2 appointments and multiple phone calls to the plumber and calling Choice Home Warranty customer service to get the plumber to complete the full issue on sink. When I called the plumber to schedule an appointment they always had an excuse to not schedule the appointment.

I have had two claims with Choice Home Warranty, and they have never paid for a repair. They always have an excuse. I need a new AC condenser but since the industry has changed the product it used to use, I have to pay for the change. And Choice Home Warranty does not cover anything. I have to Pay $3,457.75 to repair my AC. Before that I had to replace my upstairs furnace but they didn't cover the parts needed to complete the installation. I paid $1,660.00 for that repair. I am going to contact the Better Business Bureau and the State Attorney General office and make a formal complaint.

The Choice staff and case manager, Lydia, handled my claim in a very smooth and knowledgeable manner! Lydia, the claims manager was very knowledgeable about the specific needs with replacing my microwave! She researched for accurate information about the features of my microwave that needed to be replaced and what features my policy could cover. I was very pleased with the way she handled my claim because she listened to my concerns respectfully and immediately gave me options as related to how my claim could be resolved! The case manager displayed her understanding and care for getting my claim resolved. The entire claims process was organized in a timely manner and kept the customer informed from the beginning of the claim process to the closure of the claim! Great job, “Choice”!

Complaint Details: Choice Home Warranty has lied repeatedly about approving a full hot water heater replacement for my condo. The unit failed twelve calendar days ago—tenant has no hot water, violating California habitability law (Civil Code 1941.1; reasonable fix: 3-5 days max). All calls recorded; I have notes.

Had our clothes dryer repaired on Feb 7th - heating element replaced; Working fine. Last week, it stopped blowing hot air again, so I submitted repair request. Appoint was scheduled for 25 Feb. Yesterday afternoon, the technican called and said he was five minutes away, and he asked if he could come take a look at the dryer again. He arrived a few minutes later and determined that a fuse in the dryer had blow. He replaced the fuse and all is well again! No charge. Very pleased!

I've had several home warranty companies over the years. Choice has been the worst. The sheer fact that the escalation representative did not skip a beat to say: "I can cancel your account with us." when I made a statement that I may shop around for a new warranty company says it all. I tried to get a clothes washer fixed from leaking water for what would have been the 5th time.

The claim was assigned the same day. The technician was on time and did a thorough assessment of the appliance. When it was determined the appliance was too costly to repair due to its age a certificate was issued towards the cost of a replacement.

Filed a lock rekey claim which was assigned in a timely manner. The communication with Choice and the contractor was timely and concise. The contractor arrived within the assigned time. Positive experience.

I’ve been a customer for over five years, and I deeply regret purchasing their warranty. Every time I’ve needed to file a claim, it turns into a constant battle just to get anything approved. My latest issue involved an EV power outlet that suddenly began emitting a burning odor. To prevent a potential fire, we immediately disconnected it and filed a claim. To our surprise, the claim was denied, with the company stating that the problem was caused by a loose wire. We explained repeatedly that we disconnected the outlet to prevent further damage, but they continued insisting that the electrician’s diagnosis—identifying a loose wire—meant it wasn’t covered. This has been the experience every single time: dismissive responses, technicalities used to deny coverage, and no real support when it matters. Worst company to work with. Avoid them if you can.

I was expecting a phone call to discuss a recent claim. The call was arranged 11:30 on 24 Feb. That call never happened. I attempted to reach her via phone, text and email to no avail. I realize she is a busy person but I too have obligations. I reached out to Choice Call Center, they say they left messages with her. All this is very frustrating. I really would like this matter addressed.

Choice Home Warranty is very deceitful, I have referred 10 people. Never received anything. I was recently denied a claim 2/16/26. On Friday 2/13/26 my husband got home from work. Our hot water heater was leaking water, and making noises. We called Choice to file a claim around 2 pm. I arrived at home around 5 pm, I called Piedmont Natural Gas because I was thinking that's a gas hot water heater. Back up I called Choice before that stating it's an emergency. So the technician said Monday they could come. In the meantime it's Friday. 🤔 So Piedmont Natural Gas came out to make sure we were safe. Sucked up all the water. Turned off the gas and the water valve. When the technician arrived he stated he was sending the claim in to Choice. That we needed a new hot water heater.

If you want a plumber who actually knows how to use modern tools, use Prime Home LLC. Their plumber found two separate holes in my dishwasher lines just by using his phone to scan the area. It was amazing to see how quickly he diagnosed the problem without making a mess. Truly a professional—I’ve found my go-to plumber!

I do not recommend Home Choice Warranty based on my recent claim experience. I submitted a claim on February 9, 2026, for a stove replacement. On February 17, I was told I would receive $389. After explaining that this amount was not enough to purchase a comparable replacement, the offer was increased to $485. Even with the increase, the amount still did not come close to covering the cost of a similar stove.

Our toilet was leaking. I called CHW and set up a claim. The person taking the claim charged me the tech fee while writing the claim. Later, I found out that it was reversed and I paid the tech. The tech was friendly, diagnosed the problems very quickly and repaired the toilet. We are very happy with the job.

I have been a member here for some years now and never had any complaints. Customer service has always been great and so has the service. Although they have a per se emergency service they generally get to those urgent services as if they do. No complaints here, I recommend to everyone to give them a try.

Michael was great. He explained everything to me and my wife about the warranty we were purchasing. From beginning to end answered all our questions we had and took the time to ware we felt very comfortable with the purchase of the home warranty. Thanks again. We appreciate everything you did for us.

I have had my home warranties for years - in fact, I just renewed and I have three (3). One for different properties. My experience has been favorable. Every now and then there may be a glitch. however, that is with any warranties. I have been fortunate enough to have really good technicians to come out and have been kind and helpful. The representatives over the phone have been kind as well except for one and all the years I’ve had my warranties. Overall, CHW is a good Warranty company. I have recommended and helped to sign up several others.

I have had the unfortunate experience of purchasing warranty contracts with Choice Home Warranty. When it comes to minor repairs, you pay the flat fee ($100 depending on your contract) and a service guy makes the repairs. Whenever there is a significant repair such as HVAC or hot water heater, they will fight you tooth and nail on what is covered and what's not. When you sign the initial contract, they convince you that appliances and systems in your home are "covered" as long as its normal wear and tear. However, this is not the case. Specifically, my hot water heater went out due to normal wear and tear.

Was a miscommunication between myself & agent Luke. Told him only get paid once a month & tomorrow monies will be in bank not send till then. When checked acct was pending to my acct which should not have happened therefore want to CANCEL my acct w/ your company. Each time call back. No one will talk to me which leaves a bad taste & impression of your company in my mouth, even trying get back in touch w/ Luke goes straight to his voicemail? Already spoke to my bank. If can’t get in touch w/ your company to CANCEL will put a non stop on your company or check so the amount will not go through. The misunderstanding between us hope won't happen to anyone else.

I have been with Choice Home Warranty for about 4 years, and so far they are every professional. Yes, sometimes they take a little long to dispatch the technicians (and it can be frustrating depending on the issues), but they usually handle the situation professionally. I am happy so far.

Very professional and went beyond expectations. Even cleaned out minor grease buildup in PVC drain. Completed garbage disposal replacement in 30 mins. Checked to make sure everything worked after installation of new part.

The technician gets 5 stars. The CHW gets 1 star. I have two policies. This is the second claim denied. The reason that the damage is not wear and tear. I caused the issue by using the ceiling fan. Save your money. I will not be renewing my policy.

his arrival, which was very appreciated. My request for service was very prompt. I got a quick response from a service representative from CHW, and a message from the company that was providing the service. This was my first time using the service. I'm very impressed.

I will not be renewing my subscription. They offered me half of what it cost to replace my dishwasher, that's without installation just because the part was backordered. Read your contract very carefully. I'm going to try AHS.

The service was excellent, prompt, courteous, and I am uncertain about the payment method. I paid online and again at the appointment. I did not receive a receipt.

I was happy that the service man came the same day as I put in the claim. What I'm unhappy about is they are located about two hours away from Navarre and although the part that I need would be available tomorrow I have to wait until next Tuesday when they are in my area again. To me that is unacceptable. Why do you ask for all the information about what is broken for the serviceman and they send someone that doesn't keep spare parts on their truck.

Couldn't have been more satisfied with. The service call was picked up by a technician almost instantaneously and the appointment made for only about a day later. Service person showed up on time, knew how to fix the garage door, and was polite and helpful. One of the better experiences I've had with a CHW vendor.

Gabe was a hard worker and put his full attention into my problem. He was friendly and was full of helpful information and cooperated with my input. The problem was successfully eliminated. I would recommend him.

If this review is about the repairman, he was knowledgeable, respectful and honest. He also took time to explain the repair made. We are elderly and he was very patient in answering our questions and concerns. I hope your company will use his company again.

It took a lot longer than expected to get an appointment for my repair so that makes me think there are not enough service contractors in my area. Also communication between me and the technician was not good.

I was pleased with my interaction with Choice Home Warranty when filing a claim. I contacted them on Thursday to place my claim via phone and by Friday I had a communication from the vendor they chose and an appointment for Monday. No waiting for weeks! Very efficient and the technician that came to repair my dryer was excellent.

I have been a customer of Choice Home Warranty for several years and they have always taken care of any problems with my home. I recently purchased a new home and it had a two year warranty which expired last month so based on my previous experience with Choice Home Warranty I purchased a warranty for coverage on my current home. They have always been prompt and courteous and very helpful to me. If you want good quality service and quick response I would recommend Choice Home Warranty to you.

I was with Sears for over 10 years, and I decided to switch to Choice Home Warranty. Their pricing was better. When I first joined, the representative was very cooperative and they helped put a plan together that I thought was fair and reasonable. However, I have experienced similar behavior like Sears, and I don't know if it's because they are busy. The problem that I've had with Sears and Choice warranty is there's not enough quality techs to come and get the job done. The communication is not right. They need to make money. I don't feel they're somehow getting paid what they want, so their level of response and service is below standard to me. If you take a job, you should give excellence because your company name represents excellence, not just because you're a subcontractor for Choice.

The worst customer service I’ve ever experienced in my entire life. Anybody out there who is considering using this company please do not. You’ll never reach anybody except for a bunch of idiots overseas who just want to transfer you to a number that is nonexistent.

I called in a claim for my heater last Wednesday because it wasn't working. A technician wasn't dispatched until Friday afternoon, and I had to leave work early to ensure that the technician could diagnose the problem with my heater. Today is Monday, February 23rd, and I am still without heat, as my family and I brave the cold temperatures along with the snowfall. I had to go out and spend money on five tower heaters to keep my family warm as we wait for our heater to be repaired. One would assume that this type of claim would've been marked as urgent, as we are still in the height of the winter months.

A technician was dispatched in response to a reported HVAC smoke/smell issue. The technician conducted a comprehensive inspection, thoroughly reviewed the system, and confirmed that all components are operating as intended.

I am one of very dissatisfied customer. I am writing to express my extreme dissatisfaction with the service I have received from Choice Home Warranty. My experience has been very poor, and I feel it is important to document these issues. On two separate occasions, technicians were sent to my home—one electrician and one HVAC specialist. In both instances, they failed to perform any actual repairs, yet I was still charged a significant amount of money. It is very unprofessional to charge such high fees when the underlying issues remain unresolved. Furthermore, I have found that Choice Home Warranty does not adequately cover the necessary repairs as advertised. I am very disappointed with this level of service and the lack of coverage provided. Better save up your monthly premium for your future repairs.

Choice Home Warranty responded very quickly on an issue regarding our washing machine. A repair person was sent immediately and it was determined the washer had to be replaced. Choice took care of that immediately.

My heating system has been broken for over two weeks. It flooded my basement and does not produce heat or hot water. I have to keep the water main turned off. Choice has sent 4 different repair men, total of 7 visits. They come to look at the system to evaluate the problem and send a report to Choice to get approval for the repair. Days go by and then Choice texts me that another visit is scheduled with a different person from another company. Continuous calls to Choice have resulted in empty promises to resolve the problem. No heat, no water for 17 days and today we received 18 inches of snow. NOT HAPPY!!

They are criminals. They deny every claim. When a water heater breaks, they say it’s not wear and tear. Do not sign up with them. Criminals. They should all be behind bars.

This is my second time having Choice warranty. The first time was my a/c without they did not help me fix it, talking about a code. But the people they sent out diagnose my problem to my air conditioner wrong but I still ended up fixing my own a/c. Now today 2/22/26 my hot water heater went out, now they are telling me to their guideline A12 that it's damaged which we already know it's damaged. They won't fix the hot water heater. Choice warranty is a big scam. They take your monthly fees but it's always something to why they don't fix something and then you give the technician your 100 dollars. Between the the monthly fee and technician fee you have lost a lot of money and you could have fixed your own problem. Choice warranty is a rip-off. Please do not waste your money

Everything was great UNTIL I found out that the service then. Can’t come for two days. Being it’s a water heater problem I would think there could be some sort of priory put on this type of problem being has to do with the welfare of the household.

Although 2 visits were needed to complete the job all is well. Joe, from Sears was determined to make it work. So he took time to solve the problem for sure. The furnace was repaired and we are warm.

Choice Home Warranty provides peace of mind by covering major home systems and appliances, helping reduce the stress of unexpected repairs. The claims process is straightforward, and having access to a network of service technicians makes handling breakdowns more manageable. While response times can vary, the overall protection and cost savings make Choice Home Warranty a useful option for homeowners looking to budget for repairs more predictably.

Choice continues to be there for us as we have had multiple system failures in the last 6-8 months. The claim process is simple, and they have a new app that makes it that much more simpler and efficient to make claims, ask questions, get updates, etc. Keep doing a great job. It’s very much so appreciated!

Technician was great. Choice home was Not. Denied a claim for normal wear and tear. No questions asked. No pictures requested. Just awful. I’ve been with them for 5 years. Extremely disappointed with them. Just before a blizzard, too.

We were very pleased with the quick response and the professionalism of the repairman. We feel that he went above and beyond to make sure that everything was working the way it was supposed to. We will give both the repairman and Choice warranty a 10 on this one.

Great - all around...They called and confirmed; arrived on time; assessed issues; CHW notified me of the result. They decided to provide a gift card to replace the item; my only concern is will the original technician come back to put the new machine in? I hope so.

I am really disappointed in Choice Home Warranty. I received an email that said my dishwasher repair would be more extensive, so they are going to replace it. Do not put a down payment on it, REPLACE IT with a voucher of $272. That amount won't even cover the installation. I was instructed to buy the dishwasher for $272, which is the price of the dishwasher I have if it were bought "NEW". Of course, it would cost that much now. It's BROKEN!! This could have been a different review had the money been a little closer to the replacement, which cost me $714, delivery, installation, and removal included.

The appointment was the very next day and was fortunately, a quick fix. I was a little bit leery when I first did the contract, but now I'm very happy to have done it. I will certainly recommend it to others. My son and a girlfriend's daughter. Both just bought houses within the past week. So I will recommend them to purchase a repair plan also. My dishwasher door would not stay closed. Set a repairman instantly saw what was wrong.

Great service upfront with right away setting up appointment and in turn canceling. Timeframe was inside of 2 hours. I canceled as I was able to fix the issue myself. First time used and due to that extraordinary experience I will not hesitate to call Choice Home Warranty. Thank you.

The technician was awesome. The Choice employee that denied my claim was the problem. I use my sink every day so to deny my claim and say it wasn't normal wear and tear is ridiculously incorrect. The tech saw the wear and tear, I thought this company was more customer oriented and concerned for LOYAL customers who have been paying their hard earned money for more than 5 YEARS. I am fiercely upset and disappointed and have filed an appeal.

The technician was quick & efficient. I’m just thankful we have a friend that does HVAC because it was Saturday & below 0 with no heat. Also, the company tried to charge me twice for the visit. It was paid at the appointment.

I was skeptical at first but after calling Choice warranty for my first claim I was pleasantly surprised by the service I received. I just signed my rental home up for the service and highly recommend to all my friends.

I could not be more satisfied with the service I received. The company you contacted got back to me immediately. My appointment is all set. I was e-mailed all the necessary paper work. Thank you for such prompt service. I will continue to be a customer. Your Company is by far the best.

Everything went smooth and efficient while reporting my needs. I also like the fact of getting someone hooked up with me right away. I was a little disappointed the company did not call and confirm the date that they had set up to come out.

The GE tech found the problem with my dishwasher in no time at all. He replaced the need parts and it is working like new. Great job! If you have GE appliances Choice Warranty will get you the right tech.

We reported a problem with our ice maker in our kitchen refrigerator. We went to CHW’s website to enter our claim information. Within minutes we received a response that a technician would come to our home with 2 business days to assess the needed repair. He arrived just as scheduled and fixed the problem quickly. We are so relieved to have a working ice maker again.

Review of Choice Home Warranty. Extremely disappointed with Choice Home Warranty. Customer service was unprofessional, dismissive, and at times rude. Multiple claims — including my oven/stove, plumbing, and electric heater — were denied even after paying the $80 service fee each time. The company blamed normal wear and tear on “abuse,” which is inaccurate. Technician interactions were uncomfortable and unhelpful. Based on my experience, I cannot recommend this company.

The technician explained everything step-by-step as he was doing it. When finish checking the heater, thermostat and breaker box he told me exactly what needed to be done to correct the problem. He was very polite and professional. Would recommend him for any job in the future.

I had a leaking issue with my hot water heater and someone came out with in 24 hours and it was replaced within a week. The vendor was great. I was surprised that I had to pay $300.00 for parts and stuff but I was agreeable as they did everything else. It saved me a lot of money.

Technician was very responsive, arrived on time and was very professional and friendly! He came back the next day and completed the job. I would absolutely recommend him! The first technician that was assigned never showed up on two separate dates. I was never able to communicate with them. Very unprofessional as I had to take time off from work.

This person was very friendly and professional, he took care of the problem right away and didn’t take very long to fix the issue, I would definitely recommend this company to anyone that has a plumbing problem.

My a/c unit went out and the warranty rep was quick to let me know an inspection would take place soon. It happened in just a day. That rep was pleasant, experienced and knowledgeable. He told me what was wrong and would file his report. Within just a few days I was informed that my claim would be handled and someone would be in touch with me soon about the details. What else could I ask for?

The technician had pleasant manners and was very professional and helpful, found the patient problem and made an effort to solve it on his own. Separately I’d like to mention the way of company’s communication with customers - just great!

Grateful for the excellent service. Tankless Water Heater had an issue that was addressed in a very reasonable time. RKS Plumbing was dispatched and Robert was an awesome technician. Would explained his work and completed the job professionally. We are back up to running at 100%. Thank you Choice and RKS Plumbing.

Absolutely useless & unreliable company to conduct any business with & therefore highly recommend to take your business elsewhere. When my claim/s have exceeded over $200 their promptly deny the claim citing their fine print limitations of liability & not under normal wear & tear condition.

The technician sent to my home was amazing. He not only fixed my problem but showed how to prevent it in the future. I’m terrible with names and don’t have any paperwork saved but he was from Honest Construction N Action.

Good experience with the service call, good experience with technician, good communication, got the problem fixed, got the problem fixed fast, happy with it.

Choice now requires model number and payment information upfront, which requires you to submit while at home with the product. The 3rd party vendor cancelled the first appointment but arrived to fix the issue two days after the original date i.e., 2 weeks after the issue.

Alpha was very helpful. I would recommend this program to others. He answered all my questions and was very courteous. It was nice to know I could add my son to the list of persons residing in our home.

THIS IS BY FAR THE WORST HOME WARRANTY COMPANY!!! I placed a claim on February 7, 2026 because my hot water heater was not working. After you place a service request, they place a hold on your account for the service call fee. Then, it is up to the contractor to decide if they require the fee instead of Choice Home Warranty. So, the customer has a hold on their account for the fee while they also pay the contractor. If that's the case, Choice Home Warranty will release the funds. In the meantime, the customer has funds that are on hold in their account after the contractor has been paid until Choice releases them. That's the first issue.

Claim processing was quick. Getting a company to service my washer was excellent. I was pleased at how efficient Choice Home Warranty is. Happy that I chose Choice Home Warranty. I had my washer fixed in about two weeks. Again, I was very pleased. The tech from Tri-City was excellent also.

I cannot recommend this company. We live in Maryland and the company constantly puts out bids for companies in Virginia with the same city name. Every time, we make a claim, we have to go through several reschedules to get a technician that services our area, which adds to the time without the product in need of service.

Over the 20 + years looking for the perfect Warranty Company, no doubt I've finally found it. Choice Warranty. Choice have been with me every step of the way over past 9 + years the customer service, in my opinion, it's Five Star. Being a Marine Disabled Veteran, we need a lot of patience, from the phone call asking for help to fixing the problem, is lightning fast. Sometimes, I have to shed a couple tears because I'm so happy, my wife is so happy. They are just amazing, and I'm just so blessed to have them in my corner. Thank you so much, Choice Warranty, for being there always for me and my families, have a wonderful year. Thank you.

I only had to use you twice in two years and both times your response was rapid and the technicians that came explained everything and completed the job to our satisfaction, Would recommend your company to others.

We have had a standing contract with Choice Home Warranty for the last 6 years. We have had to call them for service 5 times (different items in the house). With the exception of a call for a washing machine that had electro-mechanical issues ALL other service calls were denied for one reason or another (read specific clauses in their contract). I would suggest anyone thinking of signing a contract with Choice Home Warranty to STAY AWAY from this company. They will gladly take your money and with the same professional smile will decline everything and every claim so that they do not have to replace and or repair the items that are supposed to be covered in their contract.

Great pricing and coverage for my home. Definitely recommended long term plans. Only wish they covered above ground spas, even if it was a different option. Agent was very helpful with my "fine print" questions.

You take way too long to reimburse us for a new washer. Do you really think folks can wait 30 days to do a load of laundry? I know why you do it, but you are not scoring any customer service points. You expected me to pay immediately when I signed up, not 30 days later. Do me the same courtesy.

The work is fast and efficient but right now I’m waiting for a Lowe’s gift card so I can buy a microwave oven. I haven’t heard anything back yet so I was wondering when it’s gonna get here number one and can I use that gift card for anything at Lowe’s because if I can, I’ll go buy me a microwave today thank you.

Answered my call very promptly. She spoke English very clearly. There were phone transmission problems and I was disconnected. I called back; next person spoke not so clearly. Anyway, within a few minutes I rec'd an email with claim #. Now am waiting for a technician to call and schedule a service appointment.

I've been with Choice warranty for a few months. I made my first claim about a week ago. It took a week for someone to come out and service my refrigerator. I wasn't very happy about that, but luckily I had small portable refrigerators in my home. So I was able to transfer my food. Choice warranty did approve for the repairs to be done. So I'm just waiting on my parts to get ordered. At this point, I'm pleased with the results. I will update you once the work has been fully completed. I had Choice warranty a few years back, and I will say that this time around, I'm happy with the improvements they've made to the company.

A1 Electrical services, LLC was wonderful! Both Michaels that came were professional & polite. I'd definitely recommend them & I'll use them again, if needed. ***** 5 Stars & an A+. Confirms my choice of CHW was a great choice!

I spoke to Graig looking for a home warranty, very polite. Very informative, and I liked what I heard from him. Was satisfied with the price. Sent me his emails that I will be reviewing and so far it seems like a very good company. If it works out, I have a lot of friends and family that I will be referring this company to.

Jimmy, the technician from CRS All Appliance repair was right on time, quickly diagnosed issue and repaired!! Very please with this service. As it turned out, we knew many of the same people from years ago in our home state!! Would highly recommend.

Quick response regarding problem with HVAC (I live in TX). technician came on a Saturday morning (with in 36 hrs). Diagnosed problem quickly; we discussed options for repair. Since my system still outdated freon it was decided to upgrade. Received rebate to lower total cost.

Technician arrive on schedule and immediately solved both issues. Time frame given could have been a day earlier, as we requested service on Monday and technician was scheduled for Thursday. Also, can fully understand the two separate fees even though same technician did both repairs.

Horrible results. Was sold a plan that doesn’t cover what we were assured would cover and did cover for part of contract but not all of contract. Very much a bait and switch program. Found out most vendors refuse working with Choice due to questionable integrity with claims.

Best home warranty I've ever had in my life. Very prompt, courteous and well educated. I love the people they sent out. Would recommend it to anybody especially to the elderly. I recommend that you call them today. They are very easy to work with.

The Choice Technician was professional, polite and efficient. He had all the tools he needed when he came to the door. I would definitely recommend his services to family and friends. Great experience!

Technician showed up on time, knew what he was doing and very friendly. Had the problem fixed in less than 30 minutes. Also had parts needed on hand. Cleaned up after he had finished, actually took care not to disturb the surroundings.

Ron was very knowledgeable and thorough! He was able to diagnose the problem and was very efficient in his repair work. He arrived within the scheduled appointment window. Very professional and personable! Would recommend him every time and would request him should we need appliance service again.

Bryan was very thorough in explaining to me what the issue is with my furnace. He showed me the tests he did and made me feel very confident in his repairs. He spent the extra time in order to make sure that everything was running correctly and that it would be taken care of.

Refrigerator went down, called for a technician to come look at it. Few days later technician came. Diagnosed the problem, order the parts and few days later refrigerator was pumping water, making whole ice cubes and no leaks.

Samm, the Service Manager arrived early at our home. He identified the issue immediately and replaced a capacitor in my compressor unit and had our air conditioning system up and running within an hour. He was friendly and helpful. Bosch Brothers is great.

Alex was fantastic. On time, ready to rock and roll. Took time to explain what he found and how he was going to fix it. His knowledge of my particular washer was extensive. Cleaned up everything better than he found it... Very thorough.

I've always been impressed with the quality of service that your company provides. I feel my business is appreciated. I am also pleased with the highly trained technicians sent to my home. I am constantly recommending Choice Home Warranty to my friends.

Waste of $$$. I had a small leak under sink. Tech came out and said he needed to order a part. Choice told me it was approved and authorized and then several days later I received an email that it wasn’t covered. This whole process took about 3 weeks. Choice won’t cover a basic plumbing leak. Save your money.

Very easy to schedule an appointment. I tried to do it online but I screwed up a few things. I got a call and they were very kind at helping me figure out how to get the correct information they needed. When the technician came out he figured out some other parts would needed. He had them shipped to our house and he came back promptly and fixed our dishwasher. He was so kind and didn’t mind our old lab watching his every move.

Our dishwasher stopped working on February 3rd. I opened a ticket with Choice for a repair. The repair company was booked for two weeks out so we waited for them to come out. On 2/11 the repairman determined the circuit board needed to be replaced. He came back this week 2/18 with a new circuit board. The dishwasher still would not work. He determined the pump is bad. So now there’s a pump on order. He’s scheduled to come back next week 2/25. Considering that they’ve had to replace the circuit board and now the pump I’m questioning why Choice won’t just replace the dishwasher?. My concern is if it breaks down again I’m paying for new service calls each time.

I called Choice because of the outstanding rating it had when I looked for a whole house warranty. The representative (Noah) who I dealt with was very helpful in explaining the different plans. I feel that I got a very good plan and deal.

I purchased a Choice Home Warranty for my Homestead 6 months ago. The entire purchase process was easy and thorough. What peace of mind this has given me as a retiree. Just to think if any of the covered items listed breaks down, help is just a phone call away! You pay the $75 call out fee; you'd pay that outside of a warranty anyway, and the the ball is rolling and helpful is summoned. I now have my first claim for my garage door opener! I called and was put thru to the Claims Dept. I'm now awaiting a date & time. Easy, peasy! This has been a great purchase decision for the peace of mind of knowing licensed and insured companies will tend to my repairs without my having to vet them.

My first experience was my dryer. Evidently the digital panel in it went kaputz. CHW said it cant be replaced. A lot of back and forth calls. We're seniors, upper 70's so getting things done and them dragging their feet, having to go to laundry matts was scary. Finally after them dragging their feet, I think over a month, we went out and bought one at Lowe's. Asked for reimbursement. Calls forever, emails, you name it, very very frustrating. Then they hit me with "prorated" BS.! So where does my contract say items were prorated?

My claim was denied because the part that needed to be replaced in my outdoor spigot was an inch outside the foundation. I regret buying a Choice Warranty extended contract thru 2029. American Home Shield covered an issue like this for us in the past. I should have kept their service.

I had two running toilets that needed immediate attention. Choice Warranty had a company assigned to my claim within 24 hours. The company assigned provided quality & timely service. This was my first claim experience with Choice Warranty and I have to say I am very pleased.

They are amazing in responding your inquiries in a very short amount of time. Customer service is excellent in taking care of any issues. They always make sure that the customer is happy with their solutions.

Service was fast, serviceman very nice and knowledgeable. Had a line freeze up on Feb 14, that’s when it quit working, but we were told by you it was a problem in the works so it wasn’t covered, I understand I guess, but, to us it just happened.

So far have a had very Negative experience. I was told I had to pay my 1st month when I signed up which I did. Then when my policy came into effect they charged me again for my 1st month. So you actually pay a full month in which time you are not allowed to file a claim because your policy is not in effect. The first time I filed a claim I received a written denial within 5 minutes stating the reason for the denial. When I filed an appeal the reviewer gave me a complete different reason for the denial. I left another warranty company to come with this company. But have had Nothing but negative experiences.

I live in a rural area and it isn't always easy to get someone to come for repairs. First time about 2 years ago you couldn't get an HVAC contractor and the one I was able to get to come for no heat refused to work with you. This time it took a little longer than it would in the cities to locate a contractor, but the person you found was amazing, worked with my schedule, and offered solutions to my intermittent leak issue showing me the insides of the washer and why it wasn't one place, etc.. Did I tell you he was amazing? Thank you.

+Called on Monday for my LG double oven. Lower was heating up..They immediately made an appointment for Wednesday. Tech from LG called to tell me he would be at my house between 8 and 12. He not only called the night before but just before he was coming, which turned out to be 8 am. Fortunately, he had part, and by 8:30, he was finished. As family was coming, I really needed the oven. He made me a happy camper. Thank you so much.

Mr. ** arrived on time, diagnosed the problem quickly and directly and fixed it. We were very pleased with his punctuality and his service. Would use him again. Voltage problem to heat pump is the culprit.

Technician was good, diagnosed problem and said he would try to get the parts. Parts unavailable. Choice made a somewhat low offer to replace the range. We did get a better offer although it is nowhere near enough to purchase a range of the quality of our old range. We needed to do something so we accepted their settlement offer. The lady adjuster was very nice and kind.

Very pleased with response and service. Will absolutely recommend to friends. So proud I chose them. Repairman was excellent and knowledgeable. Hope I never have to need again but good to know they are there if needed.

Tom was extremely helpful and knowledgeable. Did a great job to repair my dishwasher. He had the correct parts needed to do the job on his truck. Tom was polite and professional. I am very happy with Tom. I would recommend him highly! Very happy with Tom!

I am very pleased with Choice Warranty. They are very professional and respond quickly to any problems you are experiencing. I recommend them to everyone who needs a home warranty policy. They sent a repair professional to tackle my washing machine, although it could not be repaired they are going to send me to get a replacement.

Sentinel Plumbing showed up before their appointment which was fantastic, and said that we needed to replace the inside of the toilet. Also called Choice on the phone while the plumber was here. He sent the pictures. They approved it. He fixed it on the spot, outstanding!

The technician Elijah was very knowledgeable and friendly. He cleared my main sewer clogged drain efficiently and in a timely manner. I would recommend Reliant Plumbing Electrical & Construction LLC to anyone.

Liars, scumbags and thieves. Their license should be revoked. They don't pay. They don't fix. They just torture their customers. A criminal enterprise.

Excellent service from Santiago!! We were concerned about the damaged refrigerator door gasket as it probably makes the appliance run less efficiently. But he called to tell me that a tech will come to our house and replace the gasket.

Don’t waste your money purchasing a Choice Home Warranty plan. If they can’t repair your appliance, they won’t replace it with a new unit. Instead, they may offer a cash payout that’s significantly lower than the current retail price of the appliance. They also do not cover installation for a replacement. Be sure to read the fine print carefully before signing up.

I think CHW assigned the best appliance guy I've ever worked with. He is very knowledgeable in his craft and serve me very well. He has fixed several of my appliances and they have been working very well. I'm glad that I have been with CHW for a long time. Without them, I've would been out a lot of money.

Well, since l have been using home warranty and I want to tell you that I have never seen something like this. Choice home warranty is probably the best because my technician asked me to take pictures of my water heater which I did, our appointment is Tuesday and I sent the pictures on Monday and on Tuesday technician brought brand new water heaters. I was shocked at the rate of their approval. American Home Shield rate of approval is nowhere near Choice home warranty. I am not saying American home shield is bad but most of their Vendors are criminals like 24/7 Plumbing. They are always asked us that to pay $900 for any service and I turned them and asked home shield to someone else and new vendors charged nothing.

Choice Home Warranty has been a great company to work with for the past 10 1/2 years. My wife and I have been satisfied with their service thus far. One suggestion, though, Choice needs to review the vendors selected for the number of customers' complaints.

I am beyond frustrated and angry with Choice Home Warranty Company. We have had our 12-year-old water heater seen three times in a little over a year. This company REFUSES to accept that it needs to be REPLACED. We have spent nearly $300 dollars in service fees and still have a malfunctioning water heater. Did I mention that it’s 12 years old? I’m so so done with this company. I only regret there isn’t a Zero or Negative Star rating.

Received fast response from Choice Warranty. Received a fast response from repair company. 100% satisfaction, looking to the visit Friday from the technician fast and correctly I will be very satisfied

We received excellent service. Our initial service appointment was scheduled within a day of my request. Fortunately, the appointment was moved up a day. Choice covered the cost for the replacement part and it was installed the same day. Our heat is working efficiently. The technician gave a courtesy call before arrival. The entire service request was a positive experience.

Beware. This company is a scam! I took out one of their policies this past summer and paid about $600 per year of coverage. This winter my heat pump broke and I called them for help on my first claim. They promptly scheduled a technician to come out to my house and I had to pay $78 for the technician to come out and diagnose the problem. After the diagnosis, Choice Home Warranty said my problem was not due to normal wear and tear so they were not going to cover the repair. At that point, I called a more reputable contractor to come out and see what the problem was. They diagnosed a completely different issue with my unit. And then called choice home warranty, and ask them if they would cover the repair based on the diagnosis that I got. After much back-and-forth, they finally agreed to cover it, but they would only pay $85 for the repair that is going to cost me $680. A total scam. I would never take out another policy with this company.

The plumber was prompt, polite and efficient. He took care of the problem professionally. I had to call in the payment as no credit card access was presented. I also was not pleased with the timeframe. I had to wait to be serviced. I hope in the future I would be serviced sooner.

Omar from Fixsmart came out. He was friendly, communicative, prompt, and knowledgeable! He had our dishwasher up and running in no time. He explained what happened and how he fixed it. He was a pleasure to work with. :)

I don't agree on the work order process. I supplied several items that needed attention i.e., no hot water, bathtub not draining, leak under sink and dripping faucet on master tub. The technician did what I order. However, his work order from Choice only shows two requests. I spoke with a rep from Choice (overseas) and they said I spoke with AI and wanted me to do another service call so the technician will get paid. I asked for the transcripts or voice recording to prove my request and they were unable/unwilling to provide the transcripts. Get US based reps and this would have been handled correctly.

I was very pleased with the service the technician provided, he contacted me the day before and let me know what was his time frame. He was actually early. And very professional and knowledgeable about the product that I had. He completed the job in a timely manner. GREAT JOB!!!

I called Choice because my water heater stopped working. Vardan from CHW was sent to repair. He found the issue within a few minutes and had the part needed on his truck. He was very knowledgeable and efficient.

The entire process with Choice Home Warranty to address our garbage disposal claim was efficient, professional, timely and fair. Submitting the claim online was very easy and the response was timely. T & T Plumbing was the company assigned to service our issue and Vince was absolutely a pleasure to work with! Communication was always very easy and he responded quickly to our texts. He arrived right on time and after thoroughly reviewing the situation, he provided the needed evaluation and completed the repair in a professional and efficient time frame. His workmanship is OUTSTANDING! Having owned over 40 properties around the US, we have used several different home owner warranty companies throughout the years. Based on the service we have received so far, we highly recommend Choice for anyone located in the Atlanta mid-town area.

I Love the quick response and service. Dmitrly the technician was amazing. He went way beyond the call of duty. Always kept me posted. He serviced and diagnosed the problems with extreme expertise. It's sad the part he needed to fix our dryer isn't available anymore. He would have got us up and running in no time. The only negative I have to say is I wasn't given the option where I could purchase a replacement dryer. Lowe's gift cards it. I was going to take the few hundred dollars Choice gave me and purchase and upgrade it at another vendor I feel has a better warranty and selection. Sincerely: Paul S. ** San Diego California

I experienced a very quick and seamless process with putting in the service request. It was simple to navigate through the prompts. I also received a quick turnaround time with the service. I would definitely recommend Choice Home Warranty to my friends and family.

Please note this is my first review. This was one of the most professional technician I have ever interacted with in since I have been a member of choice home warranty. He was very efficient. He was very polite. He was on time. He explained everything as he went along. I really appreciate his service and I highly recommend him based on the performance that he performed at my Location on a scale to one to 10 I rate him 12 good encounter good experience very good job choice for choosing this technician.

Not happy with Choice Warranty. Already without hot water for five days and being told today they can't get the part to make the repair on my hot water heater until the 26th. That's nine more days from today. This is a ridiculously long time to be without hot water especially during this cold weather. And I am a senior citizen and handicapped. I will not renew with this home warranty.

Very happy with the call at the phone with M AUSTIN that help us to choose our warranty. He explain very well all the details and was very patient with us giving the time to decide without being rush as we are like they call French snowbirds from QUEBEC CANADA

If I could give zero stars I would. They would not cover the appliance repair even though it occurred past our 30 day waiting period. Said too soon to be considered “wear and tear” but did not have a set time as when wear and tear would be covered. Beware if something breaks within a month or so after the 30 day waiting period they won’t cover it. As to when they will start covering who knows because their own 30 day waiting period obviously doesn’t apply.

This morning, February 17, 2026 I signed up for Choice Home Warranty for my home. My representative was Nick **. Nick was polite, professional, and knowledgeable. As a senior citizen, I really appreciated him for those reasons.

I'm very pleased with the service I received from Michael **. He was patient and professional all the way. Great agent and representative!!!! I got just what I needed as far as coverage. I looked at other companies but CHW was the best for my needs.

Worked with Wolf's Locksmith to rekey our home. Great service and work, was accommodating to working around our contractor's schedule during a short visit to town. Would definitely work with Wolf's in the future.

My Experience with Choice Home Warranty. I initially signed up with Choice Home Warranty after a sales call that seemed satisfactory. However, the service I received after filing a claim was deeply disappointing. On November 28, my Whirlpool dishwasher broke. I filed a claim with Choice, but the earliest they could schedule a service technician was the following week, citing that only one company could service this brand. The technician diagnosed the issue as a faulty control board. While a replacement was available, it would not match the color of my appliance, which I found unacceptable. The technician said he would consult his office to search for a matching part and asked for a few days.

I have chosen Choice Home Warranty for a few years now. I have not had any issues with their service, nor their choice of service providers. I always feel safe and confident in my claims. If you need a good home warranty for your products/appliances, please consider Choice Home Warranty.

Fantastic service. Friendly, knowledgeable, and efficient. My A/C is working perfectly thanks to Bennett & Sons A/C LLC. They did a great job and I am completely satisfied with the service. Highly recommend.

My problem is not covered under my CHW plan. Technician called to get confirmation but was told parts required were not approved. $100.00 wasted. Not at all happy with the results...rather lack thereof. Rgw

The tech they sent to repair our heat pump broke off the Schrader valve and Choice has denied the claim. They kept the $100 and our premiums. We are without heat for 2 months. I would never recommend this company to anyone. Save your money.

I called for service. The following week the service provider came ordered parts The part showed up the next day the following week the service provider came to fix the washing machine. The washing machine is working well now. He kept the place cleaned but it did show up late.

Technician was great but did not like the way Choice handled the service charge. Not very professional and did not like giving my credit card number for no reason. Unprofessional person taking call when I called to question service charge twice on my credit card.

The tech and his company were excellent timely on scheduling and figured out what caused the unit to shutdown along with a very good Idea on where the leak is in the system. Choice Warranty at this the jury is out on yet until this issue is fixed.

I got a pool pump replaced with within roughly 10 days. Brooklyn Field I called in the request for inspection and the technician was at the property in less than one week. Although this is extremely time sensitive at different times of the year I was able to wait. Eventually received a full pump replacement in less than 2 weeks.

Technician was good. He looked at the washing machine and said it needed a new drum. 10 minutes and he left. It took 4 days to get a decision which was to replace the Machine and I was given $250 less than the exact new machine costs. My appeal to the case manager did nothing. And I was not asking for taxes, delivery or installation reimbursement - only a higher percentage of the cost of a new machine. I am disappointed but this is why I am not giving a 5-star rating for this experience.

I appreciate the quick responses from Choice and my rep David ** when I have a covered failure in our home. They act quickly and offer solutions fast. Choice Home Warranty is the only choice for me!

Overall, I'm very happy with my experience with Choice Home Warranty. I've had them as a warranty company for my home for the last several years. I like that they cover tankless water heaters. I placed a claim several weeks ago. It went really well. I did everything online. And after that, I received notification that the tech will be here and he was. I hadn't initially contacted him or was receiving a contact by email or text message. But once everything was connected, he called me on the phone and told me he was on his way. He was very knowledgeable, and he helped me understand and made sure I understood what the problem was. He replaced the garbage disposal that was having an issue with the dishwasher. The two of them were not talking. So, the garbage disposal finally crashed and burned.

It was relatively easy to write and submit. Then I was given an appointment date and time. Then my appointment was changed. Then changed. Then changed again. In less than 12 hours. Disappointing.

The tech was very nice. He did a excellent job. He was here a long time, half the time he was here, he was waiting for a response from them for approval. I think it takes too long for them to assign someone to your problem. Then when he is here, they tell him to raise his rates. I got this home warranty service with purchasing a home. I don't think I will be keeping it when it is time to renew.

So far, so good just had our first interaction with your customer service rep. She was very courteous and professional. Not only that she took the time to make sure the process was understood. A good start to our relationship with your company. I highly recommend you keep her employed.

It's good to have for coverage for your home. It has been three years since I was first protected by Choice Home Warranty. A friend told me about them. I submit claims over the phone and it's not difficult. However, when you call and talk to someone to file a claim, the reps need a better understanding of what you're trying to do. Sometimes when you tell them certain appliances, they get confused on what you're saying.

Our dishwasher was leaking, not cleaning to the point that the soap pod was left in the soap compartment. In addition, the wheels components were disintegrating. I was first given a decline for the entire claim indicating that the repair was not wear and tear. Everything about this repair is wear and tear, including the wheels. When I called to verify that decline, they indicated that it was only partially declined. They claimed that the wheels were not covered. According to my agreement, all aspects were all components of the dishwasher were covered. And that includes the wheels which wore away basically disintegrated. So I’m a little annoyed at that especially when they said that the cost to replace the wheels were like $70 and I had just previously purchased them for 20 bucks. My opinion the wheel should be covered as well because it’s a component and it is wear and tear.

Choice Home Warranty is a great home warranty to have. My experience with the technician guy was very excellent. He diagnosed my AC without any problems. I will recommend this company to my family and friends.

I just signed up for Choice Home Warranty. Not sure it was a good decision. I liked that Choice Home Warranty lets me pick my own service person if I want. They say if my person will come out sooner than their person and I want them Choice will let me use them. When I signed up I felt the salesperson was like a car salesman. He quoted me $79+ then went and talk to someone and came back at $70+ but because he was going to give me 2 months free he came back with a cost of $59.38. I felt he could have given me that right away instead of pretending to going and talk to a supervisor. Only time will tell if I made a good decision.

They assigned me to a technician which never showed up. I don't fault the Warranty company for that, since that was out of their control. I ended up calling the company who hired the technician and found out they don't service my area. When I called Choice back on this, there was a misunderstanding, so they reassigned me to the same company, that could not service me. I reached out to them, told them to reassign me to someone else, they did. This technician did show, was really good and ordered the part needed. We are waiting for the part to ship and the technician to come back out to repair our washer.

The situation got off to a rocky start but when Ms. ** got involved, all went smoothly. The first technician never showed up and then Sears, well, wasn't a joy to work with either. But all is now resolved.

It was very easy to make a claim. This was my first time making a claim and I was very surprised how easy it was. I'm very happy. My only concern is that other companies keep contacting me saying I don't have warranty coverage.

Well after spraying WD40 on the dryer turning mechanism, and left. It still squeaked to screaming squeaking when spinning with my second load. I wrote CHW on the page for this service of this problem returning, and no one bothered to contact me. The spinning dryer still squeaks a shrill sound, then it goes away. I only have so much time to defend myself ya know, I've learned = live with it! Thanks so much. Never was given a receipt by the repair person either.

The plumber that came to the house was very respectful and did a very good job. The reason for only 3 Stars is it took CHW close to 3 weeks to get someone out to fix my leaky toilet. They did offer for me to find my own plumber and would reimburse possibly depending on cost. I don't pay to have a warranty company to do all the work. Plus they assured me when signing up that wouldn't be a problem and weeks later after reporting it's fixed. Recommend, if you have time!

The plumber showed up an replaced some of the internal parts in the tank! But it is still leaking!? Sent a email to the company but have not heard back!? Hopefully they will return to complete the repairs!?

The claims process online with Choice was easy and it was good dealing with the tech who came out. The only thing is that the price for the warranty keeps going up.

Perfect. Water heater is like brand new. Figured out what was wrong and it was fixed very quickly. Very little down time. Very pleased with how quickly the repair company called and showed up. Thank-you!

Great service received from this service provider! Very responsive and reputable technician!😊 My HVAC blower fan and heating ability failed during the recent cold snap, on 2/1/2026. I engaged my home warranty service and was routed to Hoff Heating and Cooling thru the warranty company (Choice Home Warranty). I am extremely happy with the level of communication provided by the technician as well as how he educated me about my unit and its issues. Though it took almost two weeks to resolve, this was not any fault of the technician. Choice Home Warranty could have done a better job expediting approval of the technician's diagnostic info submitted for next steps, especially during such unprecedented cold temperatures across the country during this time.

I have been contacting Choice Home Warranty before and after my Mom passed away to get repairs on her stove as well as the lighting downstairs. No response from the company. My Mom started chemotherapy 10 27 25 and she passed 12 27 25. I still haven't received a response this company.

CHW it is easy to raise a service request & tech who attended the service call. Has all the knowledge of the appliance & diagnosed & fixed the issue as soon as explained the problem. & also the tech was assigned within 2 hours of raising the request & tech attended within 2 days & my refrigerator started working without any issues with 72.

The repairman Choice sent out was right on time and had the problem fixed with my dishwasher in less than 20 minutes. I'm very happy with Choice Home Warranty so far. He was a little hard to understand, but a nice guy!

I’m not impressed with waiting 12 days to get an issue resolved and I absolutely hate speaking to a customer about a problem. I’m sure there is someone in my area closer to and could come look at my heat pump quicker than 12 days.

A technician was quickly assigned and the job was done promptly and reasonably quickly! CHW approved the claim quickly and the technician returned with the new part and replaced it. The job was well done. We are happy with the CHW.

Choice Home Warranty was efficient in communicating all aspects of the claim filed. The Technician dispatched, CSA Plumbing, was prompt in getting to me on the appointment date set, resolved the issue satisfactorily. The customer experience provided throughout the entire claim was solid.

Easy to arrange appointment, which was quickly arranged. A polite, competent service person arrived and took care of the problem quickly. This is my first time needing assistance from Choice Home Warranty, which is so much better than another Warranty company I have had.

Very satisfied, technician arrived on time as scheduled, was very knowledgeable, and made the repairs in very timely manner using brand new parts. Left area clean of debris and removed old broken parts. After few days, no problems so far. Thanks for a job well done.

Choice Home Warranty turned me down on our last claim, so it was $75 out the door. I had two leaky faucets and it needed new cartridges. The plumber said Choice told them that they'd pay for the installation but I had to buy them on my own. I was really surprised. This is my 2nd time filing a claim with them and the first one was covered. My experience on that was excellent. Overall, Choice Home Warranty's customer service has been very good and I've been satisfied with them.

The service was good. Rockin W Repairs was the serviceman who worked on my dryer. He got the dryer working, but was not sure if it was going to break down again. I used it today, Saturday, February 14, 2026, and it stopped working again. I will need another service repair.

The technician was very knowledgeable and explained what I needed to do to recreate the leak because he could not recreate the leak and stated to take pictures so next time he could see where the leak is coming from.

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We had two different companies provide help during the same period of time (2 different appliances). One was very good and one was not. One of the two could only speak broken English. And that appliance (microwave) is still not fixed. The first appliance is not fixed either and is still not maintaining cooling temperature.

I've had a home warranty for years with other companies and I was having problems with the one I previously had. The internet rated the top 3 home warranty programs, and Choice was one of them. I'm glad I selected Choice. It's working fine for me. I submitted a claim and the response was very timely, and the people seemed to be very professional. The only issue I would have with Choice is the time that I have to listen to a computer voice before I'm connected with the technician. But the quality of the service people seems to be good. I've had a positive experience with the last few technicians who came to my home. I'm very pleased.

I was able to fix the problem before the technician came out. I called the technician and let him know that. They always let me know who the technician is and a phone number to call. Give me a break, you want a longer review and ask every day for one and I never had the technician come out here. If he had, I know he would have done a stupendous job fixing me garage door problem, but after looking at the problem, I was able to put the thingy back on the track and I fixed it myself and I was so happy to have done it by myself at 82 years old. Wow.

We have had to contact Choice Home Warranty 3 times and they have been great about sending someone out to work on our problem as soon possible. I would highly recommend them to anyone who owns a home. We had an issue with a pipe breaking under our kitchen sink and was taken care of in no time. We also had an electrical problem that we called Choice for and they sent someone within two days. Thank you.

Choice is a scam. I had a main sewer line blockage that was causing sewer water to flood my basement and back up into my bathtubs. My plan includes "plumbing blockages", their words. But they denied my claim when their plumber submitted the work order, saying it wasn't normal wear and tear. The plumber thought that was crazy. I filed an appeal and and I had to reach out to find out who my claims rep was because they didn't reach out to me.

The technician was excellent. The CHW customer service team was horrible. I have been with CHW since 2014 and never have been required to pay service fee ahead of appointment. Then the service technician also asked for the service fee. Absolutely can’t believe how horrible this warranty has become. I will not be renewing when my contract is expired.

Very pleased with the completed repair. Technician was very informative of how to repair the leak. Couldn’t get the faucet that was on my sink. Yet what was approved works just fine. Clean up after the repair and I am very satisfied with the job he performed.