Choice Home Warranty Reviews

Customer service was prompt and courteous. Even though she was not able to help me with anything extra with which was already communicated with me for amount company was paying for the appliance, she listened to my concerns.

HVAC king was great! Super efficient and personable.

The plumber from Simrel Plumbing did an excellent job yesterday! Thanks!

Tech who did the work was great. Did all the repairs thoroughly. Just disappointed with light repair. Just finding out it's covered under this warranty. Has no policy booklet from time I bought into this program.

He was very nice and to the point. Worried about getting my job done for me.

Bobby did a great job and stuck around to make sure everything was up and running.

Excellent service on our garage door! The servicemen was very professional.

The technician you sent was knowledgeable and did a great job.

We had Alex from Frolkin & Sons was on time, professional, courteous and knew exactly how to resolve our electrical issue.

He showed up early. Was very friendly and got it back running within 30 minutes.

Great service, had washer and garbage disposal serviced very quickly.

Josh was very thorough, professional, knowledgeable, and friendly. I would recommend Forever Plumbing. Great service!!

I was with American Home Shield before and it didn’t go well. I did some research over the internet about Choice because I was curious and since then, I’ve been a customer going on two years. My experience has been top-notch. The reps always respond right away and every technician that has come out took care of everything the first time. All experiences have been very pleasant. In my most recent claim, I went online and submitted the issue, and the response was within the same day. The technician came out the next day and the problem was resolved. I'm blown away. Each one of the technicians that has come to my house has been pleasant and very knowledgeable. The experience has been great and I have referred friends to Choice who have joined.

The agency called the day after the claim and came two days later. He came within the time frame they said and he fixed the problem within 15 min. Great job,,,so far❣️

I used Choice on 3 different occasions this year..... The first was a leaky/faulty kitchen faucet. The contractor said Choice ONLY REPLACES with the cheapest product. A week later it failed. The contractor put another one in - cheapest one.... A week later it failed. He got mad and refused to come again - the faucet DID NOT FIT, it was the cheapest, and it kept failing. I called a regular contractor/plumber to replace it myself. ($460) No issues.

Our ice machine was fixed perfectly the first time but had to wait for the part.

I've been with Choice for at least two years, and it's okay. It's like any other home warranty company. There are times when Choice can't find a vendor fast enough, and you have to wait almost two weeks before somebody can get there. That's a little too long sometimes and then they try to give you the runaround. I finally got mad once and said that I'm gonna get my own repair guy because this is ridiculous. Choice has a method for that, but they don't advertise it. You can get your own person, but you've got to fight hard. All of them are rotten that way.

After waiting 7 hours and 50 minutes for him to arrive, he was totally inept. When he opened the dishwasher up and saw four mouse pellets on the ground he couldn't leave fast enough. It could easily have been vacuumed up and the repair completed in no time. The drain from the dishwasher was leaking and he pointed out that it had a hole in it but he wasn't fixing anything. The drain is not under the dishwasher nor in front of it where the mouse had been. I will definitely remember this when renewal time rolls around.

Easy to sign up. I will do another review when I have to get service done.

Oven not working. Alex, from Orange Appliances came that day and replaced the igniter. Very friendly.

One call. Easy claim to get my plumbing fixed, happy.

Carlos made acquiring this policy very easy and explained everything to me. I appreciate this very much. I explained to him I used to have a Whirlpool extended warranty. 1000.00 per year for 3 appliances. Horrible prices for something you hope you never have to use.

Choice Warranty and the service repair company they contract with Lifetime Appliance have left us with a unrepaired washer for several weeks. We started this claim in July and It's August 11th. Starting with scheduling service. A range of time is set but frequently gets moved last minute with little notice. I'm Keeping photocopies of each one. Requesting repair of our washer we had multiple no shows in keeping record of as well. Choice Call center which appears to be outside the United States, has equally been unhelpful, confused and disappointing. A record of all calls are being kept as well. They told us several times a service repair will be scheduled and notification sent to our email. Nothing.

We had Choice Warranty for a couple years and only filed one claim and it was handled professionally and no hassles!!!! Two of our friends are switching to Choice from another company because of the claims process.

T&J Home Services are outstanding. He's very prompt, through, and professional. He is very knowledgeable when it comes to his job. He is very detailed and will explain his findings and also to make sure you as the customer understands what exactly is going on! You don't find to many Techs who are honest and upfront when it comes to your case. I appreciate the great customer service. It was a good experience, I've had some that I don't allow to come back to fulfill my work orders.

They are the worse company out there!!!! They lie about they their coverage and the is just a salesman who just want make a quick buck.

I am very pleased with the repair of pool filter leaks. Whole process was professionally handled. Pool filter repair work. Highly satisfactory.

I had phoned in because I wanted to let the rep know that a lot of things that were listed under the full plan, I didn't have. He stated that he would be able to give me a discount and charge me (rounded off) $46/mo. I agreed and gave him my card number. He put me on hold and the next thing I know, the menu started. We got disconnected and I've been trying to get back to him since. Except for this, he was very nice and accommodating. The transaction, at this point, seems incomplete.

I can't tell about experience because I my service won't begin until 9/11/26. I can say that it's definitely a good price.

We had AC issues for the past several months. We had a previous AC repair tech come out and they didn’t access the issue correctly and so we went a few days and then the issue occurred again and we had to wait through the weekend and in the heat, since it wasn’t cooling! The rep came came out and determined that the capacitors needed to be replaced! This took approximately 10 minutes. He rechecked the thermostat and temperature in the house and determined that it was working! The only thing that I didn’t appreciate was the $4 service fee to use a debit or credit card.

My air conditioning went out going on a month now. I live in the Coachella Valley where the temperature has been 110 or higher. It took them over a week to send out a technician. Once the technician came and made the report for the insurance he sent it out. That was two weeks ago and I have yet to hear from the insurance for the repair. I called today and now they want to send another technician because the last one wasn’t to their liking. I have a son with Down Syndrome and we can’t be home because of the heat. Go with another home warranty this one awful the only thing they’re good for is withdrawing the monthly payment from your bank account.

This is the worst company I have ever dealt with. Denied my claim on my AC for a stupid reason and would not even conduct an inspection... Do not trust this company.

Anthony was easy to work with and answered all of my questions.

It was very easy signing up for your Service with Patrick. I saw this offer on FB & was unhappy with the recent price increase if my previous Homeowners Insurance. I was thrilled I got in with this low cost promotion being on Social Security is my only income!

We've had a great experience with CHW. We've had minor issues at our house and they've always helped with either fixing or replacing the problem. Recently we had a major appliance go out and they've been very helpful with replacing and process overall.

They don’t want to pay for anything. In Jacksonville there are over 250 Plumbers and none of them want to work for Choice knowing they won’t get paid. They finally sent 2 separate plumbers out who knew nothing and cost me $75 for 2 visits. Repairs made by me today with hopes they’ll reimburse me $100 although they were willing to pay plumber &169!

Mohammad was extremely detailed and very knowledgeable regarding what Choice Warranty had to offer a new customer, excellent service!!

Dylan was very professional and not pushy. He described the policy in “layman’s” terms so that there would be no doubt about anything. He laid out all the potential discounts and benefits. Good customer relations! I now feel confident that my home appliances and systems are being well cared for.

Debra was EXTREMELY helpful with my issue/claim. Very nice woman.

Technician showed up on time and completed work within 1/2 hour. My concern is technician pointed out my appliance needed to be cleaned. He wanted to charge me an additional $115 for cleaning. This seemed like a task which should have been included with original work order. It also seemed expensive. I felt like it was a price gouge.

Why do you drive me crazy with ads all the time. Too many offers to increase your revenue.!!

I’ve had CHW for a few years and unfortunately had to use it several times for my appliances and my AC and it’s been nothing but excellent service from the initial claim placement to the final services completed. Excellent company to work with and have my insurance with. Will definitely renew my policy when it becomes due.

I was very impressed with Bill's knowledge on the wall thermostat. I had him change both thermostats because one thermostat was completely dead and I did not know how much longer the other thermostat was going to last. He quickly assessed the wiring problems and corrected them. Installed the new thermostats and both are now operating as they should...help keeping my home cool. You did an outstanding job, Bill! Many thanks.

AC unit was not working and eco-air rep. Came & fixed the problem with the outside capacitor was not working. So: he installed a new one & now it works great.

Our tech. Kenny was great. He is friendly, professional and efficient.

My case was denied because some plumbing was installed incorrectly... then I looked at my coverage and it covers work installed incorrectly… so I have been delayed and continue to be subjected to toxic fumes while I wait for a case review, Just got denied again because although my policy covers improper installation it has to be discovered while and interferes with an approved claim…

Trinity was professional and personable. She answered all of our questions in detail and provided us with a complete copy of the contract. Choice Home Warranty was recommended to us and the staff's attention to detail was impressive.

Very nice person and very good at his job, very clean and did cleaned up everything up after done.

The technician was on time, fast and friendly. He repaired our fan in a very efficient, timely fashion.

Although the repair man that was sent was wonderful, it cost me more to fix my garage than if I had not used the warranty company at all. When I called to make the claim, I was sent to an automated system, unknowing that I had other options to file. I was literally holding up my garage door during my phone call and explained to the system that the motor was not faulty but that the garage door had come off the track and the cable was not working. I wasn’t sure if it was the spring, cable, or other part that needed fixing, however I knew the motor was not the problem. Apparently the contract does not repair the door or any of its track functions, and since I wasn’t speaking to a representative I wasn’t advised that it would not be covered. I do not prefer automated systems and usually do whatever I can to speak to a live person. I will continue to do this in the future.

FIRST home warranty I have ever purchased. Spoke with a patient, kind, informative young man by the name of Dylan or Dillon? Extremely nice. We will see how this works out. I have a friend who JUST put on FB that her home warranty people are unable to find a repairman in our area for her problem. This scares me and I mentioned it to your representative, and he assured me your company won't let that happen. We live in a small, rural area. I hope I don't need y'all but if I do, that will tell the tale! I checked "Yes" below on recommendation, but that will remain to be seen.

Problem was fixed quickly and my air conditioner works.

Technician was excellent! Found problem quickly and repaired it quickly.

This problem I had was solved quickly and professionally. Great job to my HSWC as well to the tech who came and completed the job.

The technician S&S Tech was awesome. He really knew his stuff.

My refrigerator motor and condenser went out. Hugo from Sharper Appliance Repair was sent out. Hugo was very kind, clean and quiet. He ordered the parts which were delivered to my house. He came back and installed. I could not be happier. Thank you!!!

The service technician was here between the scheduled window. He knew his job and what was needed for the repairs requested. He was professional and he got the job done fast. S. **

When I filled on-line easy. When I called 6 times the system needing my credit card, was not working.?

I’ve been a customer for a very long time. I haven’t used your service in a while. I don’t know if changes were made within the company, but this last experience was fantastic! Customer service was excellent. She listened to my concerns and got everything set up for a repair right away. I’m so happy with this person. She was understanding, professional, and knowledgeable. I will highly recommend Choice in the future. I can’t say a bad thing about this company now.

The tech was on time. Explain everything. Explain the process of what have to be done to get me back in business.

I was impressed by Ali, very knowledgeable technician and kind gentleman, he quickly identified the problem and ordered the part, came back once the part arrived and installed it this Monday the 10th of August.

Done Right AC was very informative. Mr. ** & his team called when they were running behind to keep me aware of the expected arrival time. They were prompt & professional. I highly recommend them.

The appointment was far off from initial request but understandable since it was a/c concerns in the middle of a TEXAS 100+ heat streak. When my technician arrived he completed the diagnostic and repairs in the initial visit and quickly.

Technician was excellent. Good communication. Very knowledgeable.

Our air conditioner went out and called for service. Was originally scheduled for about 10 days. I called the Sears people, and they were out that day and fixed the issue.

Tech was on time, professional, and attentive. He made recommendations that would ensure that I would not have to replace my light fixture again.

I bought a 3 year warranty. It expired, I cancelled. Payments started getting deducted again a few months later, I called, complained, cancelled again. 1 year later, payments started up again.... They say they contacted me... No way no how did that happen! I want to sure their ASS. This is the most shady company I have EVER dealt with!!!! DO NOT USE THIS CORRUPT COMPANY!!

Whew - a heatwave hit and my A/C tried to act up! I submitted a claim on Saturday afternoon, and within HOURS Choice had already assigned a technician for Sunday. I said, "Wow, that was way faster than I expected." The technician showed up right on time (I love promptness), listened to my concerns, and got straight to work. He realized I needed additional parts, made the house comfortable in the meantime, and told me he’d return Monday once Choice approved everything. BABY, Monday came and he was at my door bright and early. I’m still in awe of how smooth, fast, and stress‑free the entire process was. My A/C has been running perfectly for weeks now, so I can confidently say Choice delivered excellent service. I recommend Choice to anyone who even mentions home warranties!

Submitting a claim with Choice Home Warranty has been fairly easy. It takes less than 24 hours for somebody to come out, and their work has been adequate. So far, the techs that have come out and the companies that they have chosen have been very fair.

I have requested 3 repairs, the first two took a long time to complete but were completed. The last one, the contractor came out, did a look and said he would put in the work order and get back with me. Never heard anything, had to make contact myself after two week, for him (after I had already paid the fee), to inform me that he was not long working for this company due to long payment times. I called Choice Home Warranty about this, and they did fix the issue nor reimburse me the service fee. I still have the issue and just resubmitted a new work order.

I submitted a claim on my oven and the controls not work. Choice Home Warranty was quick to respond to my claim request. A company was assigned immediately and I received a text message from the company regarding when they will be at my door. Very good customer service which is immensely appreciated.

Professional, courteous answered all questions. Gave me peace of mind for any future problems that I may have. I know everything will be taken care of.

Hello, my experience was awesome. I started by getting a quote on line and the price they gave me was amazing. I called to customer service to make sure the quote was correct and customer service also gave me a discounted rate as well. This experience has been great and very helpful.

I tried to call to submit a claim because I was not successful to do online. I had terrible experience with the AI who answered the call and tried to help. Every sentence that was spoken was so fast, couldn’t understand a thing. After repeated attempts my issue has gone across, asked for the claim number and not even one digit was clear. Shouted back repeatedly to get the claim number, with a guess went online and was able to pull it. Then the new mess about pre payment and giving authorization with my credit card went crazy!!!! Also why are you getting payment when there is no appointment even scheduled. Submitting a claim should not ask for a payment. These drastic changes in your service wants me to leave your company. Very bad experience.

I called regarding a plumbing leak and it took more than 2 days to assign a handyman to the job and then it was another couple of days to get him here. He was very thorough and very patient with me when I had a hard time understanding him because of his accent. My negative recommendation is regarding the timing.

**Review Title:** Exceptional Service and Professionalism. **Review Content:** I had a fantastic experience working with the sales representative at Choice Home Warranty. They were incredibly knowledgeable, professional, and personable throughout our entire interaction. Although I reached out on a Sunday morning, the representative remained patient and pleasant, making the entire process seamless and stress-free. They took the time to answer all of my questions thoroughly, conducted necessary research, and consulted with their manager whenever needed to ensure complete accuracy. It is rare to encounter such high-quality customer service, and I truly appreciate their dedication. I highly recommend reaching out to this team if you are considering a home warranty plan.

Choice Home Warranty has been an absolute nightmare to deal with. I paid for this warranty for over a year before filing my first claim. When my smart thermostat failed during a heat wave, CHW sent a contractor who tried to replace my smart thermostat with a low-end basic model without even consulting me about this. Thank goodness I was watching and stopped him.

I read about Choice Home Warranty on social media and learned about how decent they were. So, I canceled my policy with one company and picked up Choice's. I've been with them for a little over a year and overall, I would tell my friends that they are a good choice. I find them a little pricey, but I used them twice and I didn't have a problem with them taking care of business promptly. That's what I like most of all, that they're going to do what they said they're going to do. I submitted my claims online, then they sent me a confirmation about who was going to come and look at the situations that I had. After that, they put me in touch with the persons who were going to do the repairing. I took it from there and the contractors responded to me within a few hours. The techs who came over were pretty knowledgeable and professional. They replaced my appliance and since then, everything's up and running.

Fast to respond, fast to reply. Really seems like they care and want to help. Really a great experience so far. Called in my claim and within minutes got follow up emails and was assured they would be contacting someone to help with the issue. Never seen such quick response time from a warranty company before.

Awesome service! I’m extremely happy with my experience. My air conditioner is running perfectly again, and everything was handled quickly and professionally. Thank you, Choice Home Warranty, for getting my home cool and comfortable again!

This is the worst company ever. They will fix the small things but, try getting your hvac repaired or replaced. They will find every reason not to. They are a horrible company, with horrible contractors. Quite a few contractors will not work for them, because they set a price and CHW will pay them something less. The contractor they send are incompetent and inexperienced. Don’t do it!

I bought my manufactured home in 2012 on a 9 year prepaid contract. The home was built in 2007 and is permanently attached to my property in South Eastern Arizona. I had a new roof put on in 2013. My first claim was in 2016, the septic tank needed to be pumped. I called Choice and reported it, I got several emails saying Choice was looking for a company to come out. After a week Choice told me they were unable to find someone and I was to find one myself. I found a local septic company and they pumped and cleaned the tank the next day. I submitted the bill and Choice refunded me $400. This is the only claim they paid! Next the electric water heater was making strange noises and was not heating. I turned it off and called Choice.

I needed someone to replace a lightbulb on a wall light. It took a few days longer than usual for Choice to find a technician; however, they did keep me informed about the situation! I did appreciate that, because, it showed that they were being responsible & not giving up. They did offer a 2nd solution allowing me to find my own technician; but I chose to wait for Choice to choose one. Choice came through and I had a person come look at my light. It worked out fine!

The technician was very competent. He was able to quickly identify the cause of the problem and replace the malfunctioning part. My only criticism was the fact that my appointment time was 7-11 and I had waited during this time for him to show up. When he did not show up, I called him twice before he texted me back to say that “they made changes to my route”. He came at 2:30. I would have appreciated a call or text to let me know in advance so I wouldn’t have been waiting for him between 7-11.

When I contacted Choice, they were very responsive and respectful. The same day they had a contractor selected for me I had a garage door opener problem. The technician they provided was knowledgeable and immediately fix the problem.

The same day my claim was submitted the technician called me in the afternoon and wanted to know if he could then itself as he had finished his job at a location close to me. So I asked him to come and he was here with a new garbage disposer and fixed it in a little while. I paid him the $75 and the work was done.

Arrived on time and started working immediately. He knew exactly what to do. He brought all correct tools to complete job. Before he left he took the time to run a cycle on my washer to make sure was working properly.

I recently had my washing machine break down. I called Choice Home Warranty to see about getting it fixed. I was greeted by a automatic greeting and was told that I needed to give them a credit card number so that I could continue with my request for assistance. I did and a couple of days later I was contacted by a representative of LG, the manufacturer of my washer. A date was set for them to come to my house for the repair. They arrived on time and quickly had my washer fixed and working properly. I'm very pleased with Choice Home Warranty.

The young man that repaired my HVAC was wonderful. He kept me informed and completed in a timely manner. He was great. I would recommend that young man to anyone. The service was completed within two days of me requesting service.

CHW took two days to find someone to accept the job. -- Set an appointment time without contacting me regarding availability. - Was accommodating when I called to narrow the window of time he set so that I could make my doctor's appointment. + Had an attitude upon arrival. He had sent text message asking to come early and was upset that I did not respond. (I was in the doctor's office with my phone on mute.) Made it clear he did not like CHW's payments to him. - He was able to make a (simple, common) repair quickly. AC is running. +

It took almost two days for Choice to set up the technician appointment then another day for the appointment. Then Choice declined to make the compressor repair and wanted to settle. The delay in reaching this decision cist me all the food in my dead fridge. The decision process took way too long.

Rep from Air Zone showed me pictures of what he said was my coils in the air handler. Said it was moldy and had bacteria on the coils. When my son, who used to install a/c units came over and looked at the coils, they were very clean with no mold whatsoever. The Air Zone rep told me that Choice, more than likely would deny my claim said they fix the problem for $2800.00 In my opinion, he tried to scam me.

My stove was not working. I turned in the request. Got an appointment set up quickly. Sent repair person when I asked him to come. He was prompt and friendly and he fixed our range immediately. Great service! I was very pleased and would recommend them highly.

I was completely satisfied with the technician that was sent to fix my garage door. Garages R Us did an excellent job keeping me informed of my appointment. The technician was on time, courteous and very knowledgeable. He corrected my situation in a very short time and explained what was wrong and also showed me some hurricane pointers about my door. I believe the company should highly recommend him for repairs in his area. Thank you.

The process of handling claims is efficient, straightforward and painless. So far, several years now, have had a good experience. I am sure it will continue that way giving us no reason the change our views.

Choice Home Warranty’s customer reviews and ratings appear to be a little better, which was why I chose to go with them. In my most recent claim, the air conditioning was not cooling as much as it should. It couldn't maintain the temperature in the home. With so much hot weather, I was thinking people doing air conditioning work would be extremely busy, and I'd have to wait for quite a while. But Choice was very responsive. I called one day and the people came out the next, which was great. The tech was knowledgeable and seemed to go right to the problem. He hooked up some gauges. He couldn’t find a leak but the Freon level was down. He added Freon and we’ve been happy with it ever since. Price-wise, Choice is very competitive. I wish they would cover gas fireplaces but they don’t. Still, I’d recommend Choice.

We started with Choice Home Warranty last month. I already had to place a claim with them and the experience was good. I did it online. The service technician came the same day, and the service was good.

Excellent service! The technician was professional, patient, and very dedicated to getting my dishwasher working again. He took the time to keep working with it until he got it running properly. I ran a full cycle right after he left, and it worked perfectly! I really appreciate his persistence and commitment to getting the job done. I would definitely recommend him!

CHW is okay to deal with- but the vendors at times can be a handful to deal with. In particular POOLBURG who were hired to replace a pool motor. Took two months to get correct motor which I was ask to procure, that I did at the tune of $3200.00. POOLBURG still state that they have not been paid by CHOICE HOME WARRANTY. I have been waiting patiently for several months to be reimbursed for POOLBURG who are still waiting on CHW to pay them for work completed in March 2026. Now August and I’m still out, but pool motor is running just fine.

Been a week without a/c. Repair company told Choice my system needs to be replaced. All choice authorized was stop leak and add Freon. Now, Choice wants the repair company to come out and diagnose the system to be repaired or replaced. They have already done the diagnostic and found the a/c needs to be replaced. It's 85 degrees in the house in 98 degree weather

Very prompt in addressing the issue. Very helpful and accommodative. Understand the problem and try to solve quickly as possible. Gave all the details of the technician and got and early appointment with him.

This was the second request for the same tech. The first time around was about a month ago and he changed the Thermostat he thought was bad. This did not fix the issue, so I ordered another replacement part from Rheem and called to have the same tech install. Not sure if this one is correct since a diagnostic check requested from Rheem has not shown to be positive yet. May need another call but do not feel I should be paying a service fee for a repeat of the same issue.

The claim process was simple and fast. The technician arrived on time. He was dressed in uniform and properly identified himself and the company that he represented. The problem properly identified through the claim process was diagnosed and repaired within minutes. Very polite, courteous and professional technician.

The technician is very easy to work and he understood my problem, and what has to be done...We are still working on fixing the problem... However the time it took for the tech to get the job is disappointing....For me to book the job with CHW was more than disappointing, the word for that hasn't been invented...Had I been able to talk to someone, I would have explained to them the problem and they could then pass it on...and this review would have been very different...I was left to speak to an phone answering system that doesn't understand as long as it goes past basic....I called so many times and was shuffled around so many times, I left my phone number at least 3 times for a call back, and up to this day more than a week has no one returned my call....

Kevin was very prompt was at my home within 40 minutes....showed me the instead of my A/C unit and made suggests..Sent me an email with options and prices let me know my discount with Choice if I had new unit put in.

I’ve had the excellent experience with this company once before. They are excellent and the service tech is what a technician should be- knowledgeable, with a great attitude, leaving me helpful tips.

The technician was courteous, knowledgeable and communicated well. He was respectful of our home and was thorough and polite. We received courtesy text messages and phone calls alerting us to his expected time of arrival. It was an overall great experience!

Air conditioner problem was resolved in less than 24 hours by Better Air owner. I had called ARS for tuneup, and the ARS tech provided an estimate for $5000. Called Choice for a second opinion. Better Air owner-operated came and changed two small parts for less than $150. I paid my deductible. technicians were very courteous and did not oversell.

The technician was very nice, however, he had to drive 3 hours to get here, which made him get here at 8:30 pm. In my opinion, that was too late. He fixed my garage door opener within an hour, which made him have to drive 3 hours to get home. I hope if I ever need a claim again, you can find someone closer to me.

I had trouble understanding what the young man was saying. He spoke English, but with his accent, I found it difficult to follow him and had to ask him to repeat several times. I could have understood an American much better.

Terrible experience; can’t even get a contractor to come out and look. I’ve been waiting over 2 1/2 weeks. Their customer service is terrible. They’re not very helpful, and they always look for a way out and not to help you.

Technician was right on time, as nice and professional as he could be. Checked everything on my washing machine, making sure the cycles were working and explained everything. If I have another need for a repair, I hope he comes back.

The technician was patient and arrived in sufficient time however, I was unaware the approval was still pending, and he had to leave for another appointment. I was happy to find them since they were close to home and had same-day appointments. Excellent customer service, and I appreciated the follow-up today from their main office.

I filed a service request for a malfunction with my washing machine, which was explicit item covered under my contract. Choice Home Warranty dispatched a technician to inspect the unit. The technician subsequently submitted a claim statement asserting that the damage was caused by"overloading" the machine. Based entirely on this verbal statement, a(CHW) case manager spent less than five minutes reviewing the file before issuing a blanket denial. I strongly dispute this determination. For these reasons #1 unsubstantiated assumption: The technician has never been present in my home during my normal laundry routines, nor did he present any objective physical evidence demonstrating improper use or overloading.

Choice Home Warranty's customer service has been good. Their technicians have been good as well. I've been with Choice for seven years, and I'll rate them as a 5.

I've had Choice Home Warranty now a couple of times. They've been wonderful. The latest claim I had with them was done online, but mostly, I do my claims over the phone. Choice's representatives are very good. The technicians are wonderful. They do what they got to get done. I recommend people to Choice.

Have used CHW for over 1 year and have just renewed my new address in a different state. Both times I have used them, they were responsive, courteous and fast. The Claims were handled satisfactorily and with the one call, professionally and completely. I have recommended several people to their services.

A little over a year ago I had my heater replaced, and I am very satisfied with the way it performed. At the time, I was skeptical about the new furnace, but it's function as good as my last furnace and maybe a little better. It seemed to be more efficient and it did save me some money. The installation went very smooth. The gentleman who installed it was very clean and precise.

Had an A/C unit stop working, wife had back surgery and just home from rehab. No A/C for two months while CHW located a A/C contractor to repair. This is totally uncalled for in that wife was still in serious pain and we are both 80 years old. I purchased an widow A/C unit for her bedroom so she could rest and get well. Not pleased with the service CHW provided regarding this issue, not sure what to expect in the near future. They claim the world regarding their service and how things will repaired or replaced.

Choice has been proactive for me. The first repair company failed to perform as planned, so another company was contacted. This company was very good and professional, and timely. Thank you for your follow up. Steve **

I have been with Choice over 8 years! Always had good service. I learned a year after my last renewal there was an error with my policy. It no longer covered air conditioning. My unit went out and when I attempted to place a claim is when I learned this. Choice recognized the error, corrected it and approved my claim!

My current experience is not the best. It is now August 7th and my issue started in mid-june or a month and a half ago. Our AC went down so we called CW. A technician was sent to evaluate the problem. The issue turned out to be a bad compressor. Which is covered under the insurance. However the nightmare began when they identified that my unit is too old and just changing or replacing the compressor will not solve the problem. In order to solve the problem the entire system has to be replaced with a new one both AC and heating have to be replaced. It was very expensive and I was not prepared to pay thousands of dollars. After appealing it and waiting 3 weeks in the hot summer I had no choice but to pay for an entire new HVAC system. It was installed the first week of July. It took an entire 9 hours to install. Removing the old system and making way for the new one.

I am sorry, I am not sure if I am spelling her name correctly... (Renikwa) was very friendly, upfront, open & honest with us!! She was very accomodating & definitely went the extra mile!! She recharged our AC & did a really good job of cleaning the unit!! We greatly appreciated her as a person, the work she did on our AC & she took her time to do it right!! Many Thank You!!

While the service was great, Choice Warranty I had to pay them $75.00 then pay the tech another $75.00 when he came out. The service technician was a 10 out of 10. He went out of his way to provided professional service.

The tech arrived on time. He was polite and professional, even putting booties on before entering my home. He was quick and efficient with the repairs. Once repairs were completed, he came in to advise what the problem had been and what to do if I had any other issues. Very friendly and polite. I would recommend Formula Air to everyone!

Other than arriving a day earlier than what was scheduled, everything went great. I originally set up the appointment for Aug, 5th, but found out later my wife had a doctor appointment. I immediately rescheduled for Aug. 6. New day was confirmed and received a reminder for the 6th. I was lucky my daughter was visiting while we were gone, so things were taken care of.

If I could give ZERO stars I would. I have had this company for 11 years. These last few months have been awful. For starters, they auto renewed my policy after I verbally told them I was not renewing. Then I had issue with my stove so I did a claim. At 3.5 weeks into the claim and 3 days before tech was coming to replace a second authorized part, CHW refused to fix my stove stating it is not covered. CHW is a horrible money grubbing company. YOU HAVE BEEN WARNED!!!

I am very disappointed with this company. I was not told when I put in 2 different claims on a 20 year old furnace and a 20 year old water heater, that because they still work, even at a very low rate, the service person told me there would be no coverage. Then the 2 separate $100.00 dollar payments I gave to you when the claims were entered, has not been returned even though your rep said they were. These were suppose to be returned in 24 to 48 hours. I ended up giving the serviceman his 2 payments so now I am looking for record of your $200.00 to be put into my account. This really is bad business and definitely goes against all of your advertisements!!!!

I have been pleased with Choice Home Warranty and I have recommended them to many of my friends. I have been with Choice Home Warranty for more than 5 years and I have used their service for appliances that were replaced or fixed.

I will say Dustin from Pro Price Heating & Cooling was a breath of fresh air with his willingness to educate me on the workings of my AC and what steps I can do to keep my AC in top running order. Haven't seen anyone like this in YEARS!!!

GIFTED AIR is one of the best AC companies I have dealt with. Definitely my favorite ac contractor. I hope they will always be the ones who will service my ac's. They are knowledgeable, punctual, respectful.

Notified Choice Home about an issue I was having with a garbage disposal. They dispatched a repairman and within a couple of days the problem was diagnosed and repaired. I paid the $75 deductible for the service, and the job was done with complete satisfaction.

Called for busted pipe in my laundry room and they refused to cover it. I ended up paying plumber completely out of pocket to fix it. Plumber was great. I would recommend him. 10 out of 10. I also paid for the top plan they offer. Not a great experience with these people so far.

Since our water heater went out unexpectedly, we decided to obtain a home warranty for our other appliances in our home. Checked out Choice Home Warranty on the web for details. In doing this received a phone call from one of their agents, Ivan **, very pleasant and professional! He also gave us a great deal. It's companies like Choice Home Warranty that gives people a peace of mind if one of the higher cost appliances needs repair or replace!

We were very pleased with the courteous and efficient way that the work was done. We asked several questions and they were eagerly answered. Living on retirement we are very aware of every penny spent. Having the Choice Home Warranty is a blessing.

Above All Plumbing did a fantastic job even with the delays with Choice Home Warranty. J and Nolen (the Technicians) did a fantastic job. They stayed until the job was complete, working through the rain and heat. Appreciate their dedication to getting the job done.

The technician was knowledgeable and polite and fixed our dryer without any issues. He was able to come to our home the very next day. He had it done within minutes. Now our dryer is back to drying! Thank you.

I was told I would only have to pay the $75 trip fee to replace our water heater. That was not the case. There were additional charges not covered by the home warranty and those charges amounted to $420.

Ruben was great, he called early in the day to say he was running late and continued to up date me as when he could service our washer and when he would arrive. He was able to find the problem with our washer, fixed it, and answered questions I had about the washing machine in general. He explained that there was a 90 day guarantee on the fix if problems came back and called the next day to check if there were any problems.

I can't say enough about choice warranty. I've had to use them a few times and each time they work extremely professional, very efficient. And the window of time was small to wait for the repair. We've never been given a hard time. They follow through on everything they say they're going to and I would recommend this warranty company to anybody.

Choice has a way of getting the claim approved, but they don't really fix the whole problem. They'll fix half of the problem. I had a garage thing done. And the guy was trying to get it approved. He said, “They approved this, but they didn't approve this." We got like a 50-50. It didn't get fixed because they had another piece to the garage. It was a bar that comes all the way across that needs to be replaced. And the gentleman said they only approved just replacing the belt. I feel that as a customer, Choice shouldn’t be doing that. But I’ve been with Choice for three years now. I had two homes I was taking care of. And they gave me a good deal. The price was awesome. I paid $2,700 for two homes with the $75 deductible, and that's for five years. I couldn't pass that up. And the guys that come out to fix stuff have been awesome as well.

The tech fixed the plumbing issue, but I also had water running in the house. It was coming from a pipe outside by my air conditioner. At first, they thought it was my hot water heater causing the water inside the house, but it wasn't. The tech told me that when he stopped the leak outside, it would stop the leak inside, but it didn't. We found out the pipe outside was over my air conditioner. I had to appeal, and I'm asking why I needed to make one when Choice could have just sent a technician back out to get it done. I haven't had problems like this in the past, but this experience didn't go too well.

Yvette is always so friendly and helpful! She responds quickly to any questions and makes the process easy and stress-free. I would definitely recommend Choice Home Warranty based on the great service I've received.

It was a great experience with the Choice warranty and the service company. The technician arrived on time and supported the repair very professionally. The claim process was also smooth and overall service was supported in few days.

We took out plan for perfection high cost. You denied claim for regular use. This company sucks.

So happy this tech was a week away in scheduling the appointment to come and look what is wrong with! Jose was very professional and helped me read our policy, what Choice would cover. Not good, would not pay for valves, or labor. When choice convinced me to keep the policy 2nd year said we will help veterans!

My experience was smooth from start to finish. I would recommend Smith Heat and Air to anyone who was in need of their services. The technician went above and beyond to resolve the issue. The claim was also handled fairly quick.

My opinion of the technician assigned to ** is undecided. I received an email from CHW that I had missed my appointment. In actuality, I contacted technician (713-857-6092) on the morning of the appointment (8/1) to confirm that he would be arriving between 11a-3p. He (David) informed me that he would not be coming but would be coming 8/4 between 8-10a. He did arrive on 8/4. Diagnoses required that a part be ordered which he confirmed that CHW approved the order and he would return when the part arrived. This was communicated on 8/5.

When I moved in my house in 2001 about six months later, my AC broke down, I call Home Choice Warranty, which was my Warranty company. I decided to get when The first moved in. When Home Trust One to send the recommended technician out. I need several things done to this unit none of which was covered by home Choice Warranty so I ended up paying out-of-pocket to get sears to put a new unit in 10 years later, I end up having a problem with their sears unit not cooling properly and also freezing up, which indicates that I have a leak somewhere.

I called to cancel due to not being given complete information regarding the true activation date of 30 day for initial date of payment. My call was routed to the ?retention dept.? And I once she heard my story and my frustrations I was able to accept her new offer of returning my annual fee with the exception of one monthly fee.