Choice Home Warranty Reviews

I file a claim on 09/21/26 in the AM. It took too long to get a service text to show up on 09/23/26 pm. See the problem. Order parts. Return on 09/25/26 pm. Install part finish job. Why did it take so long? Did someone drop the ball???

Scheduling went easily. The mechanic showed up on time. The work was done in an expedient fashion. I couldn’t be happier.

Matt rocked my last call of the day! Easy and perfectly answered my questions and I am a talkative fast talker. It can be hard to follow me and Matt championed it. Plus I learned something very important to my own personal causes. I look forward to working with the company.

Great experience with this company. Very pleasant and knowledgeable and fixed our problem.

I was very pleased with the overall experience. The technician was knowledgeable, professional, and got the resolution very quickly. Since the repair did not require parts, I was not charged the $85.00 per visit fee. This was a very pleasant surprise, since my previous Home warrantee company ALWAYS charged their $100.00 up front. With the small exception of a glitch that occurred because I gave them my home phone (which wasn't working when they tried to call me), everything was well organized, timely and professional.

The technician was prompt and kept in touch, did a great job.

My dishwasher repair claim with CHOICE Home Warranty was quickly approved. They selected Samsung Company, who responded soon providing the appointment information for next convenient day. Cortney T., a very professional and knowledgeable technician, was assigned for the service call. He did an exceptional job with detailed care and cleanness. Thank you Cortney! Thank you CHOICE!

I appreciate the tech was pleasant and got my washing machine fixed. I am so grateful for his diligence!

The sales rep was excellent. Knowledgeful and very helpful.

He called first and was there when he said he would be. Verified the problem with the dryer and ordered the parts. Said I would be notified when parts were in. Very polite. Nice to have a co. Do as they say. Thanks.

He was careful and through and tried to fix other problems that arose will replacing the garbage disposal.

I don't think it's right that I have to pay 2 service fees, one for water heater, one for toilets. Both plumbing problems.

Finally came and did outstanding work and all worked out well.

Great customer service however. The deductible could be less. Still waiting for my appliance to be repaired.

With the first claim I had a young woman was sent to repair the washer. She saw a tiny crack in the top of the water hook-up and said that was the problem. It wasn't and I had to have a friend that worked where I worked to make the repairs. The 2nd claim I had a guy came to replace my bathroom vent. He brought a vent with him that was way too small to cover the vent and again I had to get my friend to replace it and put trim around it. The next time I had a problem with my dryer and this guy was very professional and diagnosed the problem, a broken belt, he had to get one and come back a few days later and fixed the problem.

Julius with Cooper Garage was prompt, professional, and provided me with all the information I required.

The plumber said one thing and Choice said other. Plumber was very friendly and on time.

1st Choice Plumbing & Drain Service was excellent, the whole process took 10 days. But I have hot water, they were kind, courteous, and responded promptly. I very pleased with the service and insurance company, but I do not like conducting insurance business through email, I would prefer text or phone.

You guys are great. Sales person was great. Price was great.

New customer. rep was knowledgeable on the phone and courteous. Will see how the service really is if and whenever have to use the warranty

Honest review. I’d had run ins with contractors I would not recommend, but then I’ve had some great ones. What I appreciate about Choice is that I don’t have to search Yelp to find help, I can just go to the website…which has been improved significantly over the years. They have my loyalty!!

Very easy to make a claim and secure an appointment.

Lisa was GREAT!!! Answered all my questions and gave great advice when I asked what the best solutions were for what we needed/wanted. Very responsive and went above and beyond to help us with a door we didn’t have a key for. Highly recommend!

The electrician was very professional and knowledgeable.

Claims have been handled very professionally over the past couple of years with little or no issues.

Choice was very helpful in taking time to take care of my need, didn’t take long to get a repairman out to my house. He was very professional

Urban Worx was terrific in their notifications and their service. On time and very good results.

Hi, your service was great and the appliance is working effectively.

I was very pleased with the company that came to look at my microvave but it took a month to get someone here. The first company was a no show for 3 appts. Choice had to reassign which took more time. Now I am waiting on my credit to buy a replacement. We have used them for the past few years and this is the worst experience. Not sure what happened but I feel after the first no call no show it should have been reassigned. I would recommend them since this is the first not so favorable experience.

Always satisfied with the Service and it is a very recommendable company.

Your subcontractor charged me $500+ which should have been covered by CHW.

Prompt, efficient resolution to problem by Choice Home Warranty and the assigned contractor..

My a/c went out and a tech was here the next day and quickly replaced my fan motor! Excellent service!

Within 3 hours of the microwave repair the unit, while trying for the first time since the repair, Began to smell and smoke. I immediately unplugged the microwave. To prevent additional smoke, smells and fire. I tried to contact the service company and Choice immediately and received no answer or response. I will try again this morning but as of now I’m pretty disappointed.

Choice covered nothing so there is not much to review.

On time, professional. Friendly service. A+++++++++++

Technician was very nice, found the problem and ordered the part. He came back later to install it. He also checked the part of the system inside the house to make sure it was working all right.

My claim was immediately handled and a service sender assigned within 24 hours. Technician responded within x48 hours and took care of the problem in an efficient & timely manner.

Mervyn was excellent in presenting the plan that provided the coverage I needed for three rental properties. He explained it in detail that was understandable. It was a great experience working with him and the price was awesome!

Thank you Tony, for your professionalism and knowledge of the Choice Home Warranty coverage. I appreciate you taking the time to explain what the warranty actually covers, providing me with the phone number and your extension should I have any questions. You made the process very smooth and I am glad I choose Choice Home Warranty.

Scheduling was very easy. Our Technician Ross was very informative, polite, and friendly.

We had a stopped up kitchen drain and I was going to buy a snake for the job then I checked the warranty and it was covered. Choice Warranty approved the job and posted it for a plumber. He showed up, unplugged it and we are happy clients

I was very pleased at how fast you were able to take care of our recent request. We will have a technician here Saturday. I can report more after he checks out our refer problem!

I had Choice Home Warranty for years. I took a little break and now I am back for 3 more happy. I signed up for a great deal locked in price for 3 years. You never know what is going to happen. Thank you Mr. Salesman.

It took a week to find someone to come out. I paid Choice Warranty 100. And they paid the electrician 100. He said he had to get approval to replace the transformer so he would get back to me. That hat is where I’m at. Linda

Very friendly and helpful representative. He had very welcoming and knowledgeable personality. The process was easy and didn’t take up a lot of time to get business taken care of. I immediately recommended my friend.

Coopperology, Technician was top notch. Totally satisfied

Great plumber and completed the repair quickly and no mess!

I am totally disappointed with your service. My HVAC has normal wear and tear and you will not allow the solution to be done by the technician.

Every time I go to file the claim I am charged the 75 dollar house call fee just to find out this company will not pay for anything without push back. First an ice maker now a valve for the shower.

Very good company, they're back there. Their world's up, they do what they say they're gonna do. Number one in home warranty, in my opinion.

They came right on time, courteous, finished the job without any delay.

Excellent customer service excluding the call that I made to update my info with you. Put on hold for approximately 20 mins. I finally chose the call back. 15 mins later they called. Aside from that the original call to review the claim was handled great.

I spoke with Nate and with Moe at Line Guard and found them both to be knowledgeable, professional, and personable. It was a pleasure speaking with them. They are both real assets to your business. Best yet they spoke great English.

The process was very easy and pleasant. I will be recommending them to others.

The conversation with you folks was very nice and knowledgeable. The representative was to the point and kind. Thank you for information and kindness.

Choice Home Warranty is professional, efficient and timely. They've addressed every claim promptly with courtesy and care. The technicians they sent were skillful, friendly and professional. We highly recommend them.

Brian did a great job on Fridge. Diagnosed problem, ordered parts and fixed problem.

Why would you assign a tech with a 90-minute drive. Not once but twice. It was no surprise when no one showed up when scheduled twice. Two weeks wasted with no service. Then you give me an impossible claim process. No local plumber would give a free estimate for an hour job. Therefore, following your process requiring an estimate before the work was impossible. I had to eat a $300 bill because you made it impossible. I would give you a score of minus ten or negative five stars.

The repair person was very professional. CHW was nice to talk to. Got us help within a week. Thank you so very much.

My water heater started leaking so I called Choice Home Warranty and a plumber came out the next day to diagnose it. He ordered a new water heater and installed it and I just had to pay his labor.

The specialist I talked to explained how it works, so going to give it a try!

Performed as promised. Mo did a great job explaining how things would work and they did just as he described.

Technician came out, checked things on leaking and worn out toilet connections. Turned off water supply. Brought in tools and parts. Expertly took out old connections. Put in new connections. Turned ON water supply. Checked things to be working. Carried out old parts. Works perfectly now. Thanks.

Mario's Cesspool and Plumbing was very nice. He came on time and did a great job.

My previous warranty went way up. I was searching for another one and saw your quotes. I had the pleasure of speaking with Phill **. He explained the policy well and was very helpful. Thank you Phill..

Absolute nightmare. We've had them for 6 months and they've been out 4x for a dryer that's only a couple years old. Every time they make a repair they've managed to break the dryer more. This last visit we found out they installed a part that immediately broke, therefor releasing gas into our home with two small children. Now they refuse to replace the dryer and the parts are backordered for a month. We've spent $1000 now between service fees, monthly fees, and going to the laundromat.

Not happy. Still waiting for my money to replace my microwave. It has taken months to get a person to look at the microwave and now I am waiting for the money to replace it.

Our ref suddenly stop working. Choice Warranty sent a technician to fix it. The first tech came and replace the parts but did not work, he needs to get more parts. The first tech went awol and they send us Tech no. 2 who diagnosed the issue due to an electric surge (?) in our house. Choice won’t cover the parts needed to fix our ref. We paid for the parts. After a month, tech 2 fix it. It works for 7 days then ref stop working again. Then there was another issue that needs new parts again.

After filing my claim for service on my air condition, I was able to get an appointment set up for repair. However, I am sure it is out of their hands, but the service was 5 days out, and it was in the upper 90s, so I was hoping to get service earlier. I was told that I could reach out to the company to see if they could come before that time, which I did with no avail.

The service representative was excellent from start to finish (Tim **). He was kind and very professional in explaining the choices I had available to me which made it above very clear and easy to make.

The technician from Flair Appliance was professional, prompt, courteous and finished the job sooner than expected.

Had a hot water heater crack over Labor Day weekend. Unable to reach anyone until Tuesday. The service provider recommended did not call me, I had to call them and did not feel comfortable after researching the “repair service” company. Called Choice and waited 45 minutes. Was told I can get my own service provider but to keep it under a certain price. Received estimate, provider sent to Choice and then crickets. No response. We went ahead and had the service provider replace the hot water heater well under the required price and now Choice won’t reimburse us. I was without hot water for almost a week. My advice is research home warranty companies on all available avenues. I found out interesting facts as I dug deep. We have canceled our policy with them. Even after an appeal, nothing happened other than speaking to a heartless, robotic manager who repeated the same line over and over. Do better Choice Home Warranty.

I like what I saw, seems like a fantastic company.

Very please with CHW and LG services. Carlos was professional, polite and efficient.

Power Will's Electric sent a very knowledgeable technician to complete my work. He was able to also provide me assistance with another non-insurance item. I was able to pay him for both jobs and all my electrical troubles have now been resolved.

My issue was fixed quickly and professionally. Thank you.

Plumbing company was fantastic but wish that appointments were scheduled quicker.

I'm not happy that I have to wait two weeks to have my washer serviced. Choice should have a large enough base of repair persons to be able to schedule appointments within one week.

Tony arrived promptly to diagnose the issue with our bathroom exhaust fan. It was coming on all by itself and we had no way to shut it off other than at the electrical panel. He quickly found that it was an electrical issue at the wall switches and had to fix them. He repeatedly checked the wall switches and the fan to ensure that everything was working correctly before he left. We appreciated the prompt response as we have just moved into our house.

It took entirely too long for a technician to be assigned and arrive at my house. I have been told that the compressor is still under warranty and it is going to cost me an additional $17.00 to get the compressor ordered. I have no idea as to when the refrigerator will be repaired.

They do not ask many questions when you file a claim.

Prompt and willing to pursue repairs until the problem is resolved to customer's satisfaction! Friendly & courteous repair persons so far! I made a good choice in Choosing Choice Warranty Repair Services.

Tango Plumbing is incredibly responsive and considerate of their customer’s needs; willing to put the extra effort on their part to accommodate in any way they are able. Second time using their services and would definitely recommend.

Super quick response. The repair man came the very next day. Thank you.

It took 3 weeks to get a repairman to my house after I filed my claim. I am hoping in the future that they get repair people lined up in my area. The repair person did handle my Problem yesterday.

The job was completed well and on time. All the work was done in a timely and professional manner.

Quick response, very good. Had problems with the appointment; the service company didn’t let me know the date and time for the repairs.

Service was great. The Technician did an excellent job.

Extremely satisfied with the technician who came to fix my refrigerator.

Very professional and explained the issue and next step clearly.

Every time I have had to use my Choice Home Warranty it has been easy and efficient. Always gets what I need fixed and at a decent cost.

Luis was very knowledgeable about the furnace and AC system and respectful of my home. Thank you for having contractors like him.

My central air died. I texted that night and they were on it. The man came and said it was my fan. So he would order and let me know when it came in. Anyway it finally got the fan in so I could have some cool air. It’s out again. So they are going to send someone else. But they are doing great. I highly recommend them.

I would also like to think that you would be accurate and fair providing your service, but that has not happened.

The past couple of years, I have chosen a two home warranties and they are very similar on the customer service for what is expected and there delivery was definitely a disappointment for sure. I received a letter pertaining what Choice can provide and rated above the last company so I am very pleased to say, Choice home warranty is top shelf. I am very pleased to the pivot towards Choice. Highly recommended for repairs that I have trust it will be repaired with not adding another company to take care of a repair. And the monthly payment, very impressive. This my Choice and glad I pivot towards Choice.

Hard to understand what was being say. Talking too fast.

Ivan with Innovative Plumbing Everyday LLC was professional and was able to unclog my toilet.

Easy to get answers and quick service appointment.

The Electrolux technician was outstanding and made an extra effort.

Agent answered my questions and was efficient. Told me I would be getting a email in a few minutes with my policy info. I have NOT received anything except this survey. Very disappointed.

I have not been with Choice a long Time but I really like them, I got a friend join Also, they are fair and they take their time with you when you join so you can understand what you want and what you are getting and paying.

Devin was excellent! He was personable, knowledgeable, and went above and beyond, letting me know exactly what he was doing. I’d definitely recommend him.

Sonny Appliance Repair did a great job fixing our dryer. If I have any problems again, please send him back. Thank you.

Prompt and efficient service fixing our kitchen sink drain.

Appreciate the ease of filing a claim and the fast response time!

Quick response. Able to talk to a person. I’ve used CHW for several years.

Technician very informative fixed issue, fair price claim denied.

Easy to file a claim, cost is quite fair over a multi-year period of coverage.

To sign up with Choice Home Warranty was really easy. I gave the representative my debit card number to make my monthly payment, and he sent me the policy. Thank you!

I filed a claim with choice home warranty because my AC unit went out. They refused to replace it, even though my policy clearly states the unit all of its parts and components are covered. Are there any honest home warranty companies out there that stands by their policies not happy.😡

Bob at AC of Lake Havasu was very professional. He got the job done in one day. This is a much better experience than I had last time with the water faucet from a different vendor.

The technician, Donald, from Aries Appliance came out to check our dishwasher issue. He was extremely thorough, did a diagnostic test, and although he couldn’t find any issue that caused the paint bubbling on door surface, he even checked to see if the door could be replaced & called me back to let me know dishwasher too old and they don’t make the door anymore. It put our minds at ease, that at least it was not due to any malfunction.

My appointment was scheduled quickly. The company was delayed, so I cancelled. Choice had another plumber at my house quickly.

The sales person was very professional and courteous.

Cari was a great representative, She explained everything.

Choice was called on 9/17 - I never heard from Choice until I received an email at 8:03 am in 9/22 that the technician would be at my home between 12 - 3 - He actually arrived at 8:2 5am. Fortunately, I was still home. Lousy job, Choice!

Great customer service. Timely response to my inquiry.

Will be canceling my plan with this company. They will do anything they can to come up with an excuse to not cover the cost of repair or replacement for what "is" covered under my plan. Garbage disposal broke and I was told it broke under none normal wear and tear conditions. It's a garbage disposal, no settings, no switches. Only power going in, turned it on and it wasn't working. Filed a claim, was charged 100$ for the plumber to come out to tell me it was broken (no shit, Captain Obvious), and was then informed that Choice Home Warranty would not be covering the repair. Thanks a lot, sure would like my years' worth of payments refunded to me.

We have had Choice for several years now. They have always provide very good service. So well we use them for our son's home as well.

Very friendly, was precise, knew how to sell the product very well & gave me a good deal..I received 32 mo. at $49.25 instead of 24 mo.

Mark did a great job. He was courteous, and efficient.

Technician was very knowledgeable and friendly. Would recommend him to others.

Well not sure if it is fixed. Repairman was on time, went right to work. Everything is that he tried the parts were no longer available due to age of appliance. He did remove clean and rebuild a piece but not sure if that was problem. He did run the dishwasher 1 time and it seems okay. I have not used it yet.

Great service received yesterday from Assad, the Plumber. He did an excellent job, got my faucet functioning efficiently. Assad exhibited high-pitched professionalism and delivered with speed and accuracy. I would recommend him and Choice Home Warranty to my friends and families.

I had my refrigerator die on me last week. I contacted Choice Warranty, they sent out long LG Tech, he determined that he could replace the compressor. The fridge is 14+ years old. I said that doesn't make sense to me because of the age of the unit. I am 83 years old and don't want to go thru this again. Also there is a real concern that other components of the unit will fail because of the age of the unit. I believe because of the fact that you were willing to cover the cost of the compressor replacement. I'd certainly appreciate that amount at least in lieu so I can get a replacement fridge.

The work was fast and efficient, and the results were very satisfactory. My only complaint is when paying I was asked for a credit card, but the technician informed me I had to pay the $100 fee, in cash despite the fact, the person who took my claim online, said I had to pay them the 100 dollars with a credit card and the Technician would just come and do the work.

Tech was friendly and professional, knew what was wrong and addressed the issues. Had to order new parts. He came back to install. He contacted us when on the way and was on time. Very good job.

For a homeowner like myself who isn't equipped or has the know to fix things that go wrong with appliances in the home Choice Home Warranty is worth it. My one complaint is that whenever I make a claim I have to pay additional service fee cost. If I'm paying monthly for a service that's supposed to aid with the cost of replacing appliances why is there a need for additional pay whenever I file a claim. As long as I'm not making an excessive amount of claims there shouldn't be a service fee.

Filed a claim with Choice regarding an issue with my clothes dryer. Immediate response and assignment of technician on the same day. Technician came the following warning and repaired my dryer. I was very pleased with the response time as well as resolution.

I am very much satisfied with my claim resolution. My over range microwave was replaced and it is working perfectly. Great job. Thank you.

The whole process was easy and fast and the tech who came and fixed my AC was great. I would have appreciated an update or two in between placing the claim and the tech showing up. I entered the claim early Friday morning and other than a notification that it was entered I didn't get much of an update. It would have been nice to have an idea of when I could expect to have the claim assigned.

Technician for water heater repair was communicative about appointment arrival, courteous, professional and resolved the problem in a timely manner

The tech was here early. I was very satisfied with him. He explained everything to me, and a great job getting my fridge fixed. Thank you Choice Warranty.

The technician was here yesterday, diagnosed the problem and came today, replace product. He was excellent, professional, quick and hopefully all will be fine.

The warranty NOT to get: Choice Home Warranty. First claim filed: Pipe from hot water heater in the wall leaking. Scheduled technician. Arrived next day. He took pictures, filed report with estimate for repair. Received message from Choice. Claim reassigned to North South Plumbing. Technician not available for one week. Tried to schedule sooner appointments. Tech does not answer phone. Does not return calls. Now approaching one week without water. Choice is dragging their feet. No help despite their advertised claim that they handle claims within 24 hours.

DON'T WASTE YOUR MONEY. Horrible. They have sent out scammers to my house several time. Let me tell you they don't check to see if the work is done so you pay and wait for someone to come back and they don't you cal. They say file a new claim. Oh yeah I was told if I wanted a new water heater they would throw water on the floor to get me a new. Yeah you read that right and it happen more than once. Yes I'm canceling my policy with them as of now. DON'T WASTE YOUR MONEY.

Not too bad, just wish you would have taken my technician as one of yours without jumping through so many hoops of getting a pre authorization. Because it had been over 5 hours and you guys said you couldn't find someone to come and I forgot about the warranty and called them and they were here within an hour to figure out the problem so that why I went through the reimbursement process so I'll hope you respond better and faster to give me my money after the repair is done, you need to use local businesses that are in the AREA.

Excellent service. The technician came at the scheduled time, was very courteous and knowledgeable. He diagnosed the problem quickly and came up with a solution.

Very responsive to my service request and easy to work with. E.

First, we were rescheduled on the first attempt, after we had taken day off and around noon we get a text, not a call about the reschedule. Then you cannot speak to an actual person to get answers. The following week, attempt 2, the technician shows up over an hour he said he would be there. After his inspection and submission, Choice denies the repair. A compressor on the A/C seized. And they would not cover it. They claim the part is under warranty by manufacture. If so, you have service companies you use that could still do the work and warranty the part. But now I have to pay for another company to come out, do their initial inspection, order part and come back days later. And an additional $400 out of my pocket.

The technician was very punctual. Diagnosed the issue with our dishwasher quickly & focused the board for resolving the issue. He said he will be back with the part in 3-5 business days.

Well, I would think Choice would choose to send out these reviews to someone who they actually provided claim coverage for, as I did not. Because of "verbiage" used by the plumber my claim was denied. And because it took a week to schedule an appointment for a review of the claim I had to have the plumber fix my issue instead of waiting. The technician was fast and was at my house in 2 days, but that is more to the availability of a 3rd party and not Choice.

I was very pleased with the plumber's professional work.

I am usually satisfied with the home warranty service. But lately, it's taking more than 2 days to get a response from a technician to take my claim.

Awesome work by Oasis Pool Company. Didn't take long to get my pool repaired. Great experience by Choice Warranty and Oasis Pool.

Waiting on part to fix ice maker. Hoping they can find the part!

Our AC problem was resolved in a timely manner. The technicians were professional and courteous.

Arrived as scheduled. Professional. I wish CHOICE had been more clear when customer pays the service call to the technician directly. The company was unable to accept my credit card for payment,