Choice Home Warranty Reviews

I would absolutely recommend the tech but I will not - absolutely not - recommend Choice Home Warranty to anyone. Choice has given me the runaround with this refrigerator repair so badly that I really regret purchasing a multi year plan. My refrigerator has died 3 times now after choice has sent a tech. the techs have each said - it will go out again - but choice insists on making a repair. They could simply give me one of those little Lowe's cards towards the purchase of a new fridge - I never expected a full replacement on an older fridge... What's wrong with them? Karen **

Technician have corrected each problem I have made a claim on in minimum time. My previous home warranty company rarely covered anything and sent out technicians who seemed less interested in correcting problems. Some would even lie about issues not being normal wear and tear.

So far I am not totally satisfied with the outcome of my experience. I am waiting to be reimbursed for the extra analysis of my refrigerator problem. This was my first time needing assistance from Choice Home Warranty. I will make a final review when (and if) I get reimbursed.

Very upset with the processing of service call fee. I was charged 3 times and also received notification that I should pay Technician upon approval for servicing. When I called customer service no explanation or apology was provided. This error put my account in a financial shortage which created much embarrassment. After being a customer for over five years I think it's time for me to reconsider my Home Warranty choice going forward. This leaves me very upset.

I have four properties with Choice Warranty. They have been expedient in replying to requests for service and their service people have been exceptional in being able to diagnose a problem and fix it. I would highly recommend them.

I'm very disappointed with the company,, you lead off with we're the best company around then you feed us a lot of lies on what Choice will offer, your REPAIR OR REPLACE statement my be true to a point but it comes at an additional expense that you neglect to tell your customers at the time of purchase.. You lead us to believe that you will pay the service call fee and everything else is good,, again not true. Choice puts your name and the problem you're having out on some sort of website/page and a contractor can take the job if interested,,

They provided excellent service, as they were fixing the issue. They had to make a trip to Home Depot to purchase one item. I loved the service provided.

Only problem, I didn't receive date for service. A phone call alerted me that a tech for scheduled for Thursday and we were able to accommodate the tine and tech. We were thankful to gets such prompt service.

My water heater was flooding my house and there was no plumber that could come out for two days. I had to purchase silicone tape and worked on it for five hours trying to slow down the water heater. This was an emergency situation and no one seemed to grasp that I needed help immediately!

I really appreciate you sending DVC Plumbing especially the technician Desmond cold. He did a very good job on my toilet leak. Was expedient coming to help us very professional knowledgeable and friendly. Thank you for employing. Great service services such as this company. Highly recommend highly recommend that company for plumbing work.

My heater issue was resolved quickly and professionally and my tech Kevin is a terrific vendor to work with. He understood the issue and made sure I was taken care of respectfully. He and his coworker Mike were very respectful of my property and gave me a detailed explanation of the problem and what they needed to do to fix it. I am thankful.

Great experience overall with Choice Home Warranty. My garage door was repaired quickly, the technician was professional and courteous, and communication was clear. The entire process was smooth, efficient, and stress free from start to finish.

Upon arrival technician identified the problem of the washer and was able to repair it since he had a replacement part with him. If he did not have the part, unsure when he would return to fixture it, if the part had to be ordered. The washer was repaired quickly under an hour. Thank you!

The service I received from Choice was excellent. After leaving my phone number, a company representative got back to me with 3 minutes. The agent processed my claim and provided me a claim number orally and by email.

The technician showed up on time, and was ready to go. He took one look at the freezer, diagnosed it and went to work in one hour. He had it up and running. He did an excellent job, cleaned up afterwards and was on his way up. I am very pleased with the results and my experiences with Choice.

If I could give no stars I would. I called in my first claim today. We are having a plumbing issue. I was hung up on several times. Could not receive a call back from a supervisor. Had the claim denied and closed after 20 minutes. Called back to reopen. Finally spoke to someone whose first language is English. He reopened and said it was being dispatched. After several hours we have not received a call back nor status update. We called back in only to be put on hold and transferred. After figuring out that Choice Home Warranty is just a scam we tried to cancel. We are not having any luck with this either. We want to cancel and want a refund for the money we have already paid. We are going to file a claim in small claims court to get our money back. Do not purchase a Choice Home Warranty. Choice Home Warranty is a scam.

I paid on Home Warranty for several years, then when I tried filing a claim on my dishwasher, you claimed it was not covered. The dishwasher had a broken handle and a faulty pump. The repairman told me I should just buy another dishwasher. I believe Home Warranty owes me the price of the new dishwasher!!!

They have come a long way but there are still items that should be covered that aren't. Recently I have had some claims and the response has been great! I put in the claim and I get a response with a very reputable company in a short time and I use their repair service and don’t have to pay anything extra then the $60 fee if they can fix it, which was the case each time.

The technician did a fine job of installing a new pump. Tech was late did not send text advising of his late arrival. Once he arrived he very quickly install the new equipment. It's so quiet. Don't know it's running.

It took two days to find the vendor company. I hope they will do the job fast and we will be protected from the cold weather. It took two days to find the vendor company. I hope they will do the job fast and we will be protected from the cold weather.

I have had good and bad with Choice. The repair to my dryer was good tech was great work done good and quick. Work done on refrigerant bad. 3 weeks to get fixed. 8 appointments. 4 no shows or calls. Blower motor went out on AC. YOUR Rep. said not covered. Cost me $1300. to fix what was covered! Not likely I want that kind of service!

The heating man you sent was excellent. He spoke clearly and explained what he found was wrong with our furnace in easy to understand terms. He was able to fix the problem and was efficient. He was polite and helpful. His name was Jake ** and we would recommend him to anyone with a heating problem.

I’m pleased with the way my claim and repair work was completed. I appreciate the continued follow up. The repair company was considerate and also very helpful with the consistent communication for the repair

Choice Home Warranty is the absolute worst home warranty service I have ever used. They have never approved a single claim I have filed with them in the 13 months I have had them and I regret having signed a 2-year contract.

Juan was very thorough and experienced. He understood the problem with our hot water pressure and tried several approaches. He was able to fix our issue. Super polite and professional. Highly recommend!

Water heater installed by a vendor from Choice Home Warranty. Had several calls in due to the system continually shutting down. Finally was diagnosed with a tech from CHW, parts covered under warranty. Spent $85 for each time someone had to come out (5 times). The tech who finally diagnosed the problem, was denied by choice to cover the repair. Cost to me $985 for labor, no charge for parts.

I opened a claim with CHW for a malfunctioning gas oven and a qualified technician was sent out the very next day. He had nine years of experience, which was good with me! The problem was resolved within 24 hours. Impressive these days! Thanks!

This was my first experience with Choice home warranty. There was some confusion on my part, CHW had some minor problem in assiging a technician and I was a little confused by the instructions from chw. However, once a technician was assigned things went well. The technician arrived in a timely manner and repaired my plumbing issue to my satisfaction. So far I am happy with chw.

The Response was quick and the technician was in our home in less than 3 days from the time I place my claim, that is very good. Good Job Choice!!! Plus I got to Update my membership and I did not have to pay for the call.

Ethan from Prime Performance contacted me in advance and asked if he could show up early which I was very pleased about. Ethan found the problem during a thorough inspection and FaceTime me to show me the problem and solution. He also told me my furnace is in excellent condition. I highly recommend Ethan and this company.

Daughtery Plumbing was amazing! They showed up quickly, completed the work fast, and were extremely helpful and professional. We asked some advice about long- term and preventative maintenance, and they were very helpful.

The technician arrived within the timeframe. He was polite and professional. He explained what he was doing and went out of his way to get the part he needs to complete the job. A great experience overall.

Plumber was on time and very knowledgeable! I would definitely recommend his service. I've been with Choice Home Warranty for a few years. I've had multiple service claims and I've been satisfied with all my claims!

It's taken a month to get someone to fix my washer. I have to go to a laundromat. It's still not fixed, supposed to come back Fri to finish. Laundries are expensive. My Choice was supposed to make my life easier.

Your service charge of $100 is a little excessive especially for minor repairs. More communication is needed about the additional cost, I don't like paying a additional $875 on top of my $100 service fee without a breakdown of what my money is for. Not sure where my $49.00 a month is going. No recommendations at this time

It was the worse experience ever. My husband ordered a home warranty plans yesterday as well, me not knowing and when he got home he told me. We went online several times and tried to cancel the plan to no avail. We do not want this plan with Choice Home Warranty cause he received a better deal

When they came to fix it they gave me three choices on what I could do because the garage door motor was shot. I liked the thought that we got to choose which way we wanted to go and they were very good and explaining each way. The service man was very nice to us and agreed we made the correct decision. Great company!!!

Jeremy from Jeb’s Plumbing was very professional, polite and helpful. He communicated in a timely manner and explained exactly what the issue was we were having and also the process that would take place with Choice Home Warranty cases.

Choice Home Warranty covers a lot for the money. I have 3 homes currently covered. They are responsive and communicate well when opening a claim. However, where they fall short, is you cannot reach them if something goes wrong. I had an issue and tried every day for a week trying to get ahold of someone. No one would return my call. They have the standard message that if you leave your number they will get back to you as the first agent is available. I left my number for 7 straight days and no one ever got back to me. If you look at their site, there is no way to contact customer service. I finally called sales and they stated they would transfer me to customer service.

Our dryer was diagnosed by a very professional tech who knew the problem and ordered the parts. Thank you! We are excited to have the repair when the parts come in and appreciate Choice Home Warranty!

Choice Home Warranty is a textbook example of a company that happily takes your money and then disappears the moment you file a legitimate claim.

I bought a warranty coverage for everything in my home. In recent month I have place 2 service orders just to be told it's not covered. I'm starting to wonder what's the point in buying a warranty policy and paying for one if I'm just going to get told it's not covered, even though it's a refrigerator part and I have a refrigerator policy or needing a microwave part covered under my microwave policy. Seems I need to look for a company that actually covers items I place coverage on.

Technician was courteous and cleaned areas before leaving. He explained the issue and was quick to resolve the problem the best he could. I have an issue with Choice Warranty denying the claim saying it wasn't standard wear and tear. It's an exhaust fan in the ceiling. What else could it be but wear and tear.

I have been using Choice Warranty for years and been very happy with the prompt results in getting a contractor out for repairs. The contractors have been very professional in their trades! Thank you Choice Warranty for giving me the best service!

Brian was wonderful about keeping in touch with his arrival time. First I had an issue he worked around, then he had to go to emergency care when he was on the way. He actually sent a video of him in the Dr. office and the blood pressure meter that showed his was quite elevated. Following that he worked around my schedule to make another appointment. He could not have been more courteous, knowledgeable and helpful while he was at my home. I am happy to give him top ratings.

The visit yesterday was misleading his math doesn't add up. Then today I get a call and the guy was horrible about a home security system. This guy was downright rude. Had I talked to him first you wouldn't have my continued business. However since I just gave you a large chunk of money I guess I have no choice. I hope you review today's call. 1/30/25 at around 10:30.

company. Before I wasn't explained how the claim worked

Two experiences. Make sure you read their contract. Cooktop is a jenn air cant be fixed, they don't care about brand. So if you have high end appliances make sure they work before you buy that house!. Second experience was furnance I am still in limbo. They want the home inspection report. The home inspector said he does not do air/heat and get a air/heat guy to inspect, and I did and sent them the receipt. Still no response from them. Sad

I just signed up by calling in. Questions I had were answered easily and sign up was fast. So far, so good. Was able to talk to a real person which is always nice in this automated/A.I. world. Now the survey is being picky about my review so had to write more. Just be happy with the compliment survey! LOL.

I’ve been with CHW for a few years now & I’m extremely satisfied with them & their efforts! Since I’ve been with them, we’ve had several major appliance failures however, CHW responded swiftly to deal with our issues!

Yesterday Justin from JG Plumbing came by my house and changed out the cylinder on my shower valve. He was on time and very proficient in his work. Justin's attention to detail was a 10 out of 10. I would highly recommend him and his company.

Put in a ticket for a problem with the underfloor heating not heating. It's an older system and technicians who know about it are not so easy to find. Choice responded quickly (within 48 hours) and sent an excellent technician who was able to solve the problem. What more can you ask for?

Tech was very knowledgeable and found problem quickly. He completed his assessment and paperwork quickly and we had a resolution within a couple of hours. Only problem now is we have to wait for a Lowe’s gift card to purchase a new washer because it may take 30 days to get on an email. Hopefully that will happen sooner rather than later. We could have our replacement in 2 days but now we must wait for an email. I believe that could be improved on Choice’s end. When a settlement is agreed to send the email with the certificate so people can get on with ordering their replacement!

Great experience with Patriot Air Solutions. David was extremely knowledgeable and professional. He took the time to clearly explain what was wrong, answered all my questions, and resolved the issue efficiently. I really appreciated his honesty and expertise. Highly recommend both David and Patriot Air Solutions. However, my experience with Choice Warranty was horrible due to a complete lack of customer service. No one answers the phone, and when you call, you’re instructed to leave your number for a callback that never happens. Communication through the app is just AI-generated responses with no real assistance. When you finally request a live agent, it takes an extremely long time to get a response, and when they do reply, the answers are generic and dismissive. There is no real effort to listen to or resolve customer concerns. However, Choice Warranty experience was horrible.

I tried to make an emergency claim for plumbing. The lack of being able to speak with a live representative and not AI. The lack of returning calls. Be put in a queue for a return call. Still waiting for that call. The lack of urgency. When told that a pipe had burst and told the water to the home had been shut off. Also when offered to get find a vendor yourself. You require pre approval before work can be done for reimbursement. So in this case I have to wait for approval . So in this scenario I’m in my home without running water for how ever long it takes you to approve the claim and for the vendor to return to do the work. I ended up fixing myself. I bought a home warranty so I would no longer have to do my own repairs.

Very pleasant man. Got the job done, quickly, efficiently, and explained what he was doing and his reason for doing it. I thought it was a bad breaker, but it was not. It was a reset button on the wall behind the unit. And when he reset it, it not only repaired the unit, but my oven would not work, it fixed my oven.

The service company called promptly after the claim was assigned. The technician kept us informed. Although he ended up cancelling at the last minute, he did come the following day and made his assessment promptly. He followed up with another appointment to repair the appliance. Although this claim was handled professionally, other properties I have insured have been delayed, ignored, unassigned, and one had a vendor require that we pay him directly over $1000 to install a covered appliance.

Technician arrived on time. It took him no time at all to diagnose the problem. He fixed it and now I have a working washing machine. He was polite, knowledgeable and efficient. I was extremely happy with the service.

I was very happy with the experience that I received. My heat went out on the coldest day of a recent ice storm. I have pets and a child and I needed help quick. I made my claim and within 2hr a technician was at my house. The response was fast and very professional. I was thrilled that the problem was minor and was fixed same day. My house was toasty once again and I was very happy.

Terrible company and terrible service technician. When technicians come out, they only come to receive the initial $65 service fee. Something as simple as a dryer belt can take two weeks to repair. This is pitiful.

Since changing to CHW, I have used it 2 times. First time not great, but that was on me. I had the work done by my chosen technician and then notified CHW. I ate the repair because I didn’t follow the process. The next time, now that I followed proper procedures, the process went fine and I received a very fair settlement. I will say, as a tech challenged senior, the process was a little cumbersome, but with the help of a live person, I did get through it. Hopefully, I won’t need it again, but if I do it will be a breeze.

It was easy to put in a claim and the technician came out in a timely manner. The technician gave suggestions, which I appreciate to keep my washer for a longer period of time. One problem. Three different companies contacted me to come out and look at my washer at on the same day, at the same time.

Was very easy to schedule a Service request. Service guy for Washer came out as scheduled within 2 days. Was very impressed of the response time. Was very friendly and informed us of the problem right away.

I received fast service in purchasing my home warranty. As much as I dislike phone calls, the representative was pleasant and quickly answered my questions. He helped walk me through logging into my account to verify what I purchased. Set-up was a breeze!

Alex was very nice and very informative. Explain everything to me and what I needed to do in the future to keep my heater working correctly. He walked me through and showed me how to work the thermostat, tell me about replacing the filter. I really appreciate his help, considering I am a senior citizen, and he was very very considerate. Thank you very much.

The technician was very knowledgeable and professional. It should be noted that we had a severe ice/snow storm and the technician still made it to my house to fix my microwave. Kudos to him and his company. He knew exactly what the problem was as soon as I explained the symptoms to him. The problem seemed to be a door latch spring. I am a "satisfied" customer !!

My claim was simple to process! From the beginning to the end result in leads than 25 hours. Although as it turned out, my claim was not covered, but it was still processed timely. The vendor that came to make the repair was friendly and once we looked at the problem, he was able to go over the policy explaining everything to my satisfaction. Handling the whole claim was also seamless from the initial claim on the website.

Choice set up two appointments that neither went through. The provider they picked proved top be unsatisfactory causing a 1 month delay. Once a second provider was picked they did show up and Choice decided NOT to repair and offered 500.00 less than replacement of like equipment.

The technician who came was great, however, the service with the warranty program is terrible. I am extremely disappointed with the program. Out of caution I am incurring a significant expense that should have been covered by the warranty program.

Choice Home Warranty has been the worst warranty experience I’ve ever had. I strongly recommend not purchasing this coverage. When my furnace went out, I submitted a claim and initially had a positive experience. They quickly sent a service technician, and I was told my furnace was not covered due to manufacturer warranty and my claim was denied.

We had a disposal lock up on us. Called on a Friday and the appointment was scheduled the next day for Monday. The tech showed up and assessed the problem. He received approval for the repair. Went and purchased what he needed returning the next day to complete the replacement. The tech was knowledgeable and timely. Very happy with the results.

Choice was extremely helpful when my dryer broke. They had a qualified repairman on site within 2 days. They also worked closely with me and answered all my questions concerning the ability to get funds for replacement machine. I'm looking forward to working with them again.

Did not understand I would have to wait for a Lowe's card before I can replace my washer as per my claim. Lowe's gift cards cannot be applied to Lowes credit card nor Lowes store account. Otherwise I have been satisfied with previous claims.

Great service. However, I'm getting tired of you guys sending me daily solicitations to purchase a service plan. I've already purchased my first plan from Choice last year and I'm currently paying for a multi year plan. Despite this, I still receive at least 1 email or day from Choice to try to get me to purchase something that I'm already paying for. It is really annoying and that's why I didn't give a higher score.

Most of our previous reviews were pretty complimentary, but our two recent repair experiences were not as good. The first plumbers that Choice Home assigned to repair our broken garbage disposal were very noncommunicative. They didn’t show up twice on mutually arranged appointments, this wasted two half days of my time waiting for them to show up and they never showed. So we called Choice Home and changed plumbers.

You’ve had Omas appliances out here three times. He said it was an electrical problem. Had an electrician out here yesterday. I had to pay him another 75. I’m out $150 and I still have a broken microwave and I cannot get a return phone call from your robot that answers the phones. They promise return call and nothing ever happens.

Our service person was great! I would recommend this company and this service person to anyone. He already had the part and was very helpful answering any questions. And Choice was able to do the replacement the same day with no delay. Great service all around.

He came to look at the dryer and spent time with it. After careful review, he determined that the motor was getting too hot and shutting down. So he said that he needed to replace the motor. So he would order a new motor and once it came in he would notify me and schedule an appointment to come back out and install it. Until then we can continue to use the dryer with its existing problem.

Jared from Saving HVAC a was wonderful! He fixed the furnace issue and was super polite and professional. We did not have heat blowing from the furnace and in the middle of an arctic storm. He was fast and efficient. A definite 10.

Our experience with our technician was very good. Brandon was courteous, professional and thorough. Unfortunately our issue couldn't be resolved by him. He explained that we need an electrician. We give him a 10 if rated.

Kevin ** was accommodating on the appointment time, going out of his way to come much sooner than Choice's automated appointment date. He diagnosed the issue quickly and fixed the gas leak promptly, thus returning us to safety while restoring our hot water. Kudos to Kevin!

I had a washer break down. I wanted a replacement but it was old asf. Rep explained why I was given a low offer, she was so professional and basically broke it down and ask for another offer. Point is rep made a difference and saved a customer

Professional, friendly, Highly Professional and Knowledgeable Technician. I had an outstanding experience with Rodney. Before he arrived, my water heater had been out of service for three weeks, and multiple people couldn't figure out the issue. Rodney diagnosed the problem immediately. He was very professional and noticed a safety lock on the control valve that others had missed. Thanks to his expertise, I finally have hot water and heating again during this freezing weather. He is honest, efficient, and truly knows his craft. I highly recommend his services to anyone looking for a skilled and reliable technician! Efficient

Company was extremely professional and flexible. I had to change my appointment time that accommodated me successfully. Technician came out to observe, professional, thorough and I’m very satisfied with the work. Thank you Choice

I’ve had a good experience with Choice Home Warranty so far. Customer service was easy to reach, the claim process was straightforward, and the technician they sent was professional and knowledgeable. Repairs were handled quickly, which gave me peace of mind as a homeowner. Overall, CHW has been worth it for me.

The service was awesome the repair guy was extremely professional. Might I add he explained everything. Choice warranty is the best I’ve had thus far. I’ve had several warranty companies. This one has to be top tier.

Like most warranty companies, it takes time to get the Tech out. However once they arrive, service is great. Our tech, William was very nice. He took time to look over the problem, then explained what was needed and completed his task. Great job and very professional.

This company is absolutely HORRIBLE. Save your money - RUN! I’ve had a broken hot water heater for 5 days now - the claims people are impossible to reach, the “messaging” app is run by AI bots with predetermined responses to tell you they appreciate your patience, and I spoke to no less than 3 local plumbers today out of desperation who refuse to do the work for me if it involves dealing with CHW at all! I’m disgusted by this home warranty scam and will seek legal options to get out of the remaining time on my “contract”.

The GE appliance tech was very knowledgeable and explained what was happening with our washer. If this technician was sent the first time it would have saved me $75 dollars on the first time you sent a technician who only changed a part and didn’t fix the issue. I should be reimbursed my $75 because the first company you sent didn’t check a thing and was very unprofessional.

My wife called because of a flyer we had received .... again! She finally decided that we were not going to put this off any longer. Miles answered the sales call. Was direct and to the point. Before we knew it, it was all said and done. We already feel a lot less stressed about the "what ifs" in life!

Technician was on time within the appointment window. When he arrived he was very polite, professional and knowledgeable. He got right to work and diagnosed the problem very quickly. He was also very careful keeping everything organized and clean. When leaving he informed me of the next steps clearly.

During the recent winter storm, our outdoor condenser stopped working and we were without heat with temperatures as low as 12 degrees. I submitted an online request for repair on a Sunday, and within a couple of hours I had not only a response from CHOICE, but also an email from a tech stating that he would be out on Tuesday. Despite ice and treacherous conditions, he arrived as promised and made the repair. This entire transaction from start to finish was nearly effortless thanks to CHOICE. Could not have asked for a better experience, considering the circumstances. CHOICE really delivered, and that is why I renew every year.

Because I had to jump through hoops with your company since day 1, it has dropped 35 points due to your negligence and incompetence, lies and overcharging. I told you this would happen, but you totally ignored it for several weeks. Horrible experience. DO NOT USE THIS COMPANY!!!

My dishwasher was not working. Jerry came out from the company selected and he was very professional and informative of what the issue was and then explained how to best take care of our dishwasher. All his tips were greatly appreciated. I am glad mine was an easy fix but Jerry was great.

Kenny with Melodon Mechanic is a A+ technician, who recited every working part to my furnace, troubleshooted, and knew where the problem was. A highly skilled, brilliant mechanic! I can’t thank you enough! Also, he works until he has serviced every customer on his list for that day - he arrived at 9:00 pm and got my heater started up!!

One comment. When a customer calls for service ask more pertinent questions about the problem. Thus it would save a $75 fee to come and tell us the parts were not covered. Otherwise the service was great.

This is the second experience I have had with Choice. Both times they have been prompt, and the people they sent out were first rate. When it came time to authorize my claim they were more than fair. I highly recommend them.

The person who did the fridge repair deserves a shout out—he was very knowledgeable, competent and showed confidence in doing the repair; I very much like his promptness -.he was exactly at my house at the said appt. In fact, he waited for me to open the door cause he was about to leave cause we did not hear the doorbell; We very much love his patience, promptness and overall character.. Thank you so much for sending him. He did such an awesome job job—now our fridge is working well!!

The service technician was great. However, it took several days for the problem to be corrected. Parts had to keep being ordered for different sections of the furnace until the problem was rectified. We wish that the parts were available on the repair companies truck, so the repair didn't take several days. The cost of time and money for having to be home for multiple days is not cost effective to the warranty program deductible.

The technician was timely, effective and professional. He did a great job fixing our electrical issue and was very helpful. He worked quickly to replace a burnt out circuit even though it was freezing outside.

The Technician who came out was a nice person who seemed genuinely concerned about helping. He was hampered by whoever he called. He said they would be back in a couple weeks with equipment to try to repair the fridge and a new Icemaker to replace the one that was not functioning correctly. We later received a message that the parts were not available and they would reschedule for some time in February. So now this claim will have been going on for over a month with no repairs only one visit. We have a fridge that has huge sheets of Ice building up approximately 1/2 in the whole bottom of the fridge and water leaking out. I have had to remove the ice to stop the flow of water out of the fridge at least once a week and we have no real appointment or diagnosis forget a resolution. I am easy going but just watching this process would really upset many people.

Eric ** was awesome. He introduced himself, shook my hand and got to work. He fixed my disposal and I was overall happy with the experience. It did take a few days for someone to come out but not having a garbage disposal isn't an emergency.

I obtained this Home Warranty from Choice through escrow and prepaid for an entire year. WORST MISTAKE EVER. I have put in 3 claims with ZERO results. First claim was electrical - had to do with GFI switches in bathrooms not working. They never sent a tech stating they were unable to obtain a contractor, and I ended up paying over $200 for my own handyman to resolve. Next was my washing machine; leaked all over the floor. This claim they sent a tech the next day, he "fixed" the leak and 2 weeks later it began leaking again, all over my floor. Same guy was sent out again from Choice, he "fixed" by putting a bigger clamp on the hose, and 2 weeks later it leaked again and this time flooded my entire laundry room and into my bedroom.

Patriot Heating and Cooling LLC came out to fix the problem with my heating unit. I like the fact that he troubleshoots, not just sees the obvious, and explained that he had to get a part that he didn't have on his truck. He will pick one up and come to finish the repair. Mr. Greg ** had great customer service.

The electrician was on time, knowledgeable and completely professional. He found the problem quickly, offered a solution and had it verified right away. On the other hand, the plumber who was here before him about the same problem, was absolutely useless. Language problem, attitude and three minute glancing inspection before asking for the co-pay. He never took his hands out his pockets.

Mr. ** was punctual and arrived during the stated timeframe as promised. Additionally, upon arrival, he took the time to listen and understand the electrical issues we were having before he began trouble shooting. He was able to identify the problem and fixed it expeditiously. Thank you for your excellent customer service!

7 days no hot water - CHOICE IS NO HELP AT ALL - worst warranty claim experience ever. While I understand that Choice does not want to get ripped off by plumbers, they need to make it easier for customers and technicians to submit information and provide EXAMPLES of successful claims. The issue was that my 13 year old water heater finally died. All parties involved agree that the water heater needs replacement, the issue was with the info required by choice from the technician beyond the normal bid. Choice wants a detailed cost breakdown of all supplies and labor. While this is logical, most plumbers provide and all inclusive flat fee for repair. This creates a conflict because the plumber is baking profit into the flat fee, and choice wants to pay less, and guess who suffers, me the customer with no hot water for my family.

I must say my experience with CHW has been up and down, but this last one was very positive. I had no hot water. One Good Plumber is excellent. This was our second time getting him and if we ever need a plumber again we only want him.

Choice Home Warranty installed a new kitchen faucet through the vendor "Street Plumbing & Rooter" in San Jose. The plumber installed the faucet improperly and didn't even tighten up all the way. The faucet became loose within a few days of installation and water pressure is very low, but they refused to come out to fix it. They said "dual angle stop" (shutoff valve) needs to be replaced (I don't know why) but the Choice Home Warranty says it's not covered. It's odd that the shutoff valve is not covered. In any case, the plumber refused to come out to fix it and the warranty company said they cannot do anything about it. Total bomber! You might want to stay away from Choice Home Warranty. They just suck!

The second plumber you sent to repair our bathtub faucet was great. He pointed out that the first plumber had damaged the interior of copper piping thereby creating additional work. I appreciate what Choice has done but your phone staff is seriously lacking. You cannot speak with a real person and the person answering the phone automatically puts you through to the automated selections. After leaving my phone number to check on the status of the claim, nobody called me back the first time. Response was quick upon calling several days later.

Called today, as a newly retired person, to find a lower payment. After speaking with George & Maurice, I signed up, for the 3 yr. + 6mos. free policy. This IS a better deal, to not have to worry about a monthly bill, after March! Thanks Maurice.

Maurice was very helpful. I was relieved to hear a familiar accent from the East Coast. I had a terrible experience with my former home warranty company of 28 years. We reviewed my concerns and he was able to offer me a great rate and assure me we would be in good hands with CHW.

The response for the request/claim was quick. The technician that came over, Kevin and Bryant respectfully answered my questions and though they didn't find any issues with my furnace, they explained to me the simple what's and how's does it work and affect my bills which gives me a peace of mind knowing that my furnace is working well.

This is fraud company. Pathetic customer service, all customer support are rude. I had request 5 service request last year, they had rejected all by giving biased reasons. It's very difficult to contact customer support and all support members are rude. I canceled my service last month but they keep is charging money. There is no way in their website to manage subscription. I tried to connect different departments but they are not responding. Please be safe from this fraud company.

The technician was professional and knowledgeable about what he was doing. He took his time to find the problem and fixed it. He explained everything he was doing to me so I would understand what he was doing. I would recommend this company for any electrical work in the future.

Overall my experience with the company was very good and the person that’s service me was very courteous, helpful, professional and friendly, he eased my concerns about stepping forward with getting the home warranty policy, he explained everything in details to me, so I thanked him for handling my questions and concerns about purchasing the warranty, Thanks Mr. Melvin ** for your patience and services!!! Ms. Audrey **!!!!

I called in to report an emergency NO HEAT situation Saturday 1/24/2026 after checking the unit. The inside unit of our heat pump would no longer run or provide heat. It did squeal loudly around 2:30 AM, for a while maybe 7 or so and there was a burning smell. My son looked at it and after turning it off, letting it sit about 15 minutes, we turned it on, but it did not come on you could hear clicking but it did not run. He turned off the circuit breaker at the electric box. It was near 0 FAHRENHEIT! When I called in she kept repeating My name, address, phone number, although very important information, she would not understand my significant concern! Not appearing to understand we had NO heat. I am 70 years old, this is why I purchased the warranty!

They lie and say you can get a full refund, but they don't tell you ONLY IF you don't file a claim. I called to cancel and the rep told me to give them a try before canceling. Then I COULDN'T GET MY FULL REFUND! Don't do business with them. VERY UNPROFESSIONAL and the reps keep hanging up on people. They have SEVERAL LAWSUITS! THEY ARE NOT NUMBER #1. They are not registered with Better Business Bureau (BBB) and they lost their accreditation.

They don't cover claims. Do not use CHOICE Home Warranty. They say rain in not part of "normal wear and tear" for a outdoor pool pump and denied my claim. After a formal review of my claim the Agent offered me $250 as a gesture. They have no process to cover claims once they decide to deny.

This company finds a way to deny any claim that is submitted. Customer service and claim specialists aren't helpful when you are call or appeal a claim. It takes forever to get a company to come out and fix anything. I would not recommend this company to anyone.

The techs did a great job and in a timely manner. They were very professional and courteous of my home and found the problem fast. They put everything back in place. They arrived on time I've couldn't have ask for a better service. Thanks.

Mark!! Was very professional, knowledgeable, and prompt, we were very very happy to have him in our home. He worked the problem, and I hope to have him back when we ever need help again, HE WAS AWESOME!!!

I believe the technician from bring the cool was better trained. I almost paid another company $548 for a repair they said was broke. BTC found the problem. The blower relay. My ac is up and running. Thank you.

Excellent service provided by Choice Warranty company and their service professionals. I made the call to warranty company. They quickly assigned the service technician despite the inclement weather. They approved appropriate replacement part asap so repair technician can begin his job asap. Thanks Choice Warranty Team!

This is a scam, most of the claim they don't cover it, they tell you they will replace if they can't fix it, that's a lie, never replace it, they give you 100$ to replace your appliance, scam scam scam.

I was introduced to this company almost a year ago, by an out of state friend. I didn’t think it was for my state, so I never followed up. Then she had a claim she was making and she gave me all the details of fast and friendly service as well as only the service charge. Then I became interested and signed up for. The Total plan, not knowing that less than 6 months later. I’d be filing a claim for my hot water heater.

One of the salesmen was quite rude when I told him I was going to shop around. I almost went with another company. My biggest problem is that it takes to long to get a repair done. For non essential repairs I can live with it, but for my stove it took over a month to fix and then it was still broken and that took more time. They said they could not get the parts, I went online and could get them in two days. My garage door was another issue. The door was very heavy and I could not open it up by myself. When I did get it open I could not leave my truck outside because it has 12 thousand dollars of fire and county radios in it. So back in the garage it went. I can only imagine how long it will take if my heating system fails in the winter. Emergency service is needed.

I have been with Choice Home Warranty for many years, and during that time, I haven't filed any claim. When the last contract expired, you reached out to me for renewal, and you told me my policy would be covered for everything; I only pay the initial fee $60. When the problems came, you always tried to deny and make me pay a portion of the bill. I have purchased the warranty for my 3 homes. The other 2 homes, I haven't claimed anything. I think this company is a ripoff and will not go with you again when my contract expires. I would not recommend your company to anyone.

Extremely impressed with the quick responsiveness of this company. I had a previous homeowner's warranty company and they were absolutely the worst ever all I can say about choices. Thank you for being there, especially during these tight economic times best policy I could possibly have ever bought. I highly recommend this warranty service. Their technicians are top-notch and they come on time and get the job done quickly and efficiently. Great customer service.

Maurice ** was very helpful in signing me up for home warranties on both of my properties. Maurice made me feel confident about knowing exactly what I was signing up for. A clear explanation of the details were explained. I will recommend this service based on my experience today.

The technician arrived right on time and was professional and thorough in the installation. There was some confusion in scheduling, but it was resolved. And I did not receive a receipt from the company.

Jose was very kind and caring. He fixed the issue in a timely manner. We were very happy with his service. Definitely recommend him from Choice. If we have a recurring issue I will request Jose from Leyvas heating and cooling. It was a wonderful experience, Jose definitely knew what his was doing. He didn't second guess. Thank you to him

They are pretty responsive on the small items on appliances, but on the higher ticket items, their contract gives them so many outs. They rely on AI on their claims portal which needs a lot of work. The date/time assignment of service providers/technicians is arbitrary and the client us unable to adjust that without calling the service provider directly. So, what service is CHW providing. If you are looking for a home warranty to completely cover your home - find someone else.

Jim was very assertive but informative. The pricing is right, but I would have preferred a military and a senior discount that I feel we deserved. I also believe that since we cannot use this policy for thirty days, we should receive an additional month at no additional cost.

Technician was knowledgeable, patient, and efficient. Communicated about arrival times in a reasonable manner. Would recommend this company. I am a 83 year old senior and I have no more to say other than he did a good job.

Had to wait an entire week for the repairman to come, but when he got there he was very friendly and efficient. I have no issue with the repairman, I just think having to wait a week is a bit long. I wish I could had him look at refrigerator while he was there but only one appliance per visit.

Very easy to schedule service for our heater that quit working. Provider Came same day to service. Exodus Contracting came out and got our heater working again in no time. Very happy with the service provided.

I have been a customer for maybe three years plus. I can't say I am delighted with the plan, but, of necessity, I have subscribed to this service because I am not financially able to pay the outright cost of appliance and plumbing breakdowns. Yet I feel highly scrutinized in how customer service is handled (sometimes people are insensitive, short, rude, etc.), and some of the contractors are the same. Recently, I had a ticket for a garbage disposal, the contractor repaired it on the initial call. However, immediately after his departure, the same problem reoccurred. It took more than four weeks to get the company back after three phone calls (none of which were initiated by the Contractor), and I had to report the issue to CHW before I got them back. (I understand that part of the issue was the holiday; however, not following up with updates was unacceptable.)

I’ve only had Choice about a month and the quick service respond and diagnosis speak for themselves! They took care of us faster than the previous servicer I had for 11 years! I would so recommend them!!!!

Corey **, with Waves Appliance Repair, was great, friendly. On time or early and did a good job. Thou the repair was easy, he found it fast. It was in our ice maker, which you really miss when it’s not working.

I entered a claim on the app on a Sunday for a non-emergency plumbing issue. Received a response on Monday morning. I was given an appointment for a tech to arrive on Tuesday. It was great. The minor issue was resolved. It was a leaky faucet with the valve not functioning properly.

Good service. The representative was thorough and patient. He answered all our questions. He explained the different options and wasn’t pushy. My husband and I had a pushy representative on a previous call in December when we were shopping around.

My first contact was to notify my agent that there was a furnace issue. Left two messages and still waiting. Made contact with claims office who then transfer me to the Philippines (oh my) she was difficult to understand but got the process rolling. Mr Phil with 360 Aire arrived, did his job professionally. He was polite, answered all my questions and now things are progressing. Very happy with him. Recommended.

Each time I have called Choice Home Warranty, I had a great experience. Customer service has been excellent and I have always had someone come to my home and resolve the problem within a 2-3 days. I appreciate the service they offer.

I’m satisfied choosing Choice Home Appliance Insurance! Quick response & peace of mind when my refrigerator malfunctions. I called & technician came, the result refrigerator can’t be repaired & they going to send check to replace it with a new one.

Updated on 04/08/2026: Over a month and a half ago I called for the same problem. Several tech came. He replaced a part that he had in his van. It was good for about a month and a half, and then the same problem occurred with my dryer. Which was having issues with my white clothes and sheets. They will end up with black marks on them. So the part that he put in worked into about a month and a half, and then the same issue is happening. So now I have to pay for another service call. For the same thing. I hope that helps.

Love the Friendly Service and the Prompt Attention I received from this Company. They really come through for you. I would highly recommend this company. This company really helped me on cost to replace a water heater and repair my AC/Heating unit, saving me thousands!

Choice Warranty is #1 for a reason, they are #1. I am very happy. They are so easy to work with and so quick to set up a vendor that knows what they are doing. And that is all I have to say about that. Thank you!!!!

Do not waste your money. They will do everything not to repair your appliance. Poor customer service. Do not waste your money. They will deny your claim and still be responsible for service call when nothing was done. I will save my own funds and work directly with reputable local businesses instead.

Technician was on time and promptly diagnosed the problem. Was able to complete the repair and get the ice maker working again. Luckily, it was just loose water fittings and didn’t require any new parts. Very customer-oriented. Would request him again.

Less coverage than before, better technicians than before, with higher copay than before, but it is still helping in someways, Choice Home Warranty sends you the contract's details after signing and paying.

Each time we put in a service request you guys are quick to get a company sent out and every company sent has been great. See the job, check it over to see if what we said is correct, fix the issue, and explain what was done. The highest cost we've had so far was a $70 service fee for getting our drying repaired which is nothing compared to the actual parts that were replaced.

I've been a customer for over 6 years and have used them many times. You do have to wait for repairs even if it's an emergency like when my air broke in 100 degree weather. Three days later it was fixed. Their monthly charge keeps going up and I have never been notified of the increase until I see my bank statement. My last two tech Were thorough and got the job done.

The process from putting in a claim was very convenient, friendly, and fast. I was really impressed with how fast a technician came out, fixed the problem and handled everything through Choice Warranty. Thank you very much.

The process of filing a claim was easy and the appointment was within 48 hours. However, CHOICE HOME WARRANTY failed to provide the correct phone number, which I confirmed was correct on my profile. This led to an appointment 3 days after the original appointment. When I notified choice, they said they weren’t responsible for the mistake. They caused me to lose multiple days out of work and declined reimbursing me the cost. I may be shopping for a new company. PLUMBTEGRITY came out and they were awesome!

I want to share my honest experience so others can make informed decisions. The sales team made this home warranty sound exceptional, but when it came time to actually use it for my water heater, my very first claim was denied—despite the fact that I had just paid $1,400 for 3.5 years of coverage. Because of this, I chose to cancel. Moving forward, I will save my own funds and work directly with reputable local businesses instead. In 3.5 years, I doubt I would have used the warranty enough to justify the cost anyway. For me, this ended up being a disappointing use of time, money, and energy, and I hope my experience helps others make the best choice for their homes.

I’ve been with Choice for three years and I finally had to use them for my dishwasher. It’s an old dishwasher and it had to be replaced and all I was offered was $278 and I had to buy it at Lowe’s through a gift receipt. I called and they increased it to $358.00. There is no way that I can replace my dishwasher with the same quality that I have for $358, plus I would have to pay for installation above the cost of the dishwasher. I was not aware of their replacement practices and I’m certainly not happy about it.

I’ve been with Choice Home Warranty for about ten years. They’ve repaired my washer, my drier, plumbing, my microwave (once repaired, once replaced), my air conditioner twice. Sometimes it takes a few days to get a repairman here, but the repairmen are local, pleasant, and professional. I’ve always been satisfied with the work. Also, the co-pay is reasonable and you can quit worrying about being slapped with a big repair bill. I wouldn’t hesitate to recommend CHW.

Can’t say enough in a positive way. Putting in claim was easy and the customer service was great!!! Communication was accurate and the coy and tech who did our repairs was professional and courteous. Great job to all.

Bernard was wonderful to deal with. He explained everything he was doing and showed me how to easy it was to fix. Now I know what to do if it happens again. I would definitely have Bernard back again for any service work.

Terrible experience!!! Choice first took a $100 service fee before the technician arrived but later refund it to me only to require me to pay the technician and told me it could take up to 3 days to refund the first $100. After the technician arrived for the assessment of the defective water heater system and provided assessment report to Choice. After a day or so later, the water heater was approved for replacement but according to Choice, it would take around 3 days or so to find a replacement water heater. Now, my wife and I have to go to friend's house to shower and the water will continue to leak on the wall.

I signed up and Austin started to upsale me as soon as he found out I was older. He wouldn’t stop!!!! I canceled and will not be doing any business with you. I said 3 times that I was comfortable with the 46.50/month rate that he quoted me and then he charged me 56.00 something.

Adam did a great job answering all my questions. Great customer service!! He also explained everything in detailed one by one. I appreciate his patience and the time that he spent with me as well. I am anxious to tell others about Choice warranty, Home Warranty and the great deal that they are offering to people and especially, being a senior citizen with the discount. I am truly thankful and glad to have made this wise decision for my family, for my wife and for my home.

I am very pleased with the service that Choice Home Warranty has offered me. This is my first time having to use them. Everyone has been helpful and professional. I am a Realtor and will be spreading the word. Thank You in advance.

This review is on you!!! Not the last contractor that you sent out. Rutledge was great, great service by Cody, it didn't take him 3 days to attach a wire that was left off and removed and reattach a wire that was wrong. All for a $100 unlike your previous contractor. I would like you to refund the $225.

Technician Josh is good and professional. But he didn’t fix my garage door, because garage door has failed connection between door opener and door itself. We called Choice home Warranty and they denied coverage. I appealed against that decision.

Tech was great. They came at the time they said. Only problem is I have not seen an invoice of the work done. Not sure if anything was done. I have called office a couple of times. They have sent the payment invoice. No work related invoice.

CHW warranty in my opinion is second to none. My family and I have employed the services of CHW for nearly (4) years. We are so satisfied with the service provided, even with the one-time tech fee for service call(s) is worth it...for peace of mind!

I was contacted within minutes of asking for information on your website. The young man Kyle was very helpful explaining the 2 different plan and pricing. I couldn't give him a payment at that time because I wasn't in a place that I could speak securely. I asked him to call me at 5:45 sice I would be home then. He called me exactly at 5:45! We finished the transaction. I was very pleased. Thank you Kyle!

The technician was great but it took 6 weeks to get an appointment to fix the compressor on my refrigerator. We were just fortunate that the fridge didn't completely go out though the humming, high temperature beeping and no freezer for 6 weeks were a pain. We had 4 boxes of parts sitting in our garage for weeks.

Clint was most helpful in my time of despair with a broken washing machine full of clothes, water and locked. He set me up for an appointment and gave me the direct number of the service provider so I can get an earlier appointment.

The service was outstanding. He was very knowledgeable and was extremely professional and quick with the repair. He provided additional information about my disposal (warranty info). I would definitely recommend him again!

We had a guy come all the way from Sacramento to look at the dish washer and dryer (we live in Redding which is 21/2 hours away). I had waited a whole day last week Wednesday for somebody to come and he never arrived - no show. This week, he thought he had fixed the dishwasher so he worked on the dryer while he set the dishwasher on a light cycle. Although the dryer was working it made a loud high pitched squeaking sound constantly. After he had worked on it, I couldn’t switch it on anymore.

The electrician was on time, realized the outlet issue quickly. With tools and materials in hand he set about correcting the wiring and installing a new electrical outlet. All in all 15 minutes. Excellent.

Colin was great, but everything he did was not covered. The springs need to be replaced (not covered), side bearings replaced (not covered) balanced door (not covered) at the cost of $899. Plus my copay of $66. So to say satisfied, my door is working perfectly now is great, but nothing covered, not so happy.

I was very surprised at how fast Choice issued the work order to the appliance company. The service technician came to my home three days after the work order was submitted and repaired my appliance. The service technician was very nice, friendly and very knowledgeable of what the issue was, had the parts on his vehicle and completed the repair on the spot.

My water heater broke down Wednesday night and I called Choice about 9:30 pm. I made my claim then. The next day (Thursday), there was a plumber at my home sent by Choice. He took note of the situation and that’s same evening my claim was approved. It took the next day to get the water heater and Saturday morning, it was installed very neatly. Thank you, Choice for being so diligent and taking good care of my home. What I really did appreciate was they sent to my home real professionals and there were no BUTs.

I was helped expeditiously; however, I was somewhat disappointed that the service call is 100.00. When I originally purchased my plan, I was told it would be $80.00 for service calls with no notice. This service fee changed. Also, this is the third visit for my dryer repair. Can’t I get it fixed once and for all. The first visit was the dryer needed a part, it kept tripping the power breakers. It took over 3 weeks for the repair. Now the dryer is overheating and there is a concern that the dryer could catch fire.

The technician was very knowledgeable, professional and super friendly. Excellent customer service and seem to be very honest. We would definitely recommend him to other family and friends in need of service. We are extremely happy to have our heating system back up and running, thanks to Mr. **.

Joseph was great! I received two referrals about his service and your company. When I spoke with him, he exceeded my expectations! He is a huge asset to your company! Thank you, Joseph, for making this a seamless process!

Juan did an excellent job in keeping me informed on what was going on. He was very professional and fixing what he came to do. I definitely would recommend him for jobs if I could. This company is in the money for sure.

The experience has been very positive from scheduling the repair to the actual technician that came out to assess the washing machine. Very knowledgeable. He explained everything that he did and was very polite.

David was extremely helpful and kind very with me. Responded back to all my messages and emails. Very thorough with all the information that I needed. He knows I want to use my regular Plumber to contract with your company. He has all the information.

The Technician who recently came to my house conducted a thorough check of this issue and discovered it was a bad thermostat in which the technician from a few months ago just hit the reset button possibly.

It was not a great experience, It took 2 months to get an appointment to repair a leaking faucet. When the technician finally came, he had to come 1 1/ hrs from Boston, All he was allowed to repair was the turn on handle. The rest of the claim was denied, The technician was great however. We ended up paying for the rest of the repair. We never received a receipt for $440 that we paid.

I signed up for Choice Home Warranty in good faith, expecting real protection when a major home system failed. Instead, my experience has been nothing but frustration. When my water heater began leaking, the technician confirmed the tank had failed and needed replacement—exactly the kind of issue a homeowner expects a warranty to cover. Choice denied the claim, citing an exclusion for “tanks.” A tank is the water heater. If a tank water heater leaks, it leaks from the tank. By this logic, no traditional water heater is ever covered. That makes the policy effectively meaningless for one of the most common household failures.

Pleasant person that I dealt with, however, after 3 failed appointments where the company neither called me to say they were not coming nor emailed me; I was very upset.. I am elderly and could not move my machine to see the model # or serial #. It was purchased 2 years or less ago and I found it on Lowes in my history. There I was able to get the model #. I am very dissatisfied with the lack of urgency in which it was handled. It took around 3 weeks.

3 different technicians sent out to investigate gas leak issue.

"DON'T GET THIS SERVICE"...! THIS COMPANY DOES NOT FULL FILL WHAT THEY CAME TO DO OR WHAT A CUSTOMER WOULD EXPECT THEM TO PROVIDE PROPER AND TIMELY SERVICE. I will explain... I put in a claim over "3" weeks ago that my home heating system was out (NO HEAT). I live in WV and the temp's for the last "3" weeks has been ranging between 8-34 degree and those were the high's for the day. Choice Home Warranty has been trying since then to find and get a technician to my home to fix the heater. THEY HAVE YET TO GET IT FIXED!!!

Excellent service! Prompt and highly competent service. Abdel was timely and thorough in his assessment of all my concerns. He identified and fully explained all problems and was able to correct everything. I would HIGHLY recommend this man/company for any concerns in the future. Thanks to Prince, (customer service representative), for expediting my concerns.

The service Tech was excellent. He had difficulties with his equipment, but went out and purchased new equipment, came back, and finished the job. What I disagree with is my service fee. I have been with this company for a few years now, and last year I spoke to someone about a disagreement in my service fee, and it was reduced to $85. This service fee was $100. I paid the $100, but prior to the tech coming out, I emailed and called several times regarding the disagreement for my service fee. I received no response. As of this writing, I still have no response.

The technician I had to hire was great. The tech choice warranty hired could NOT come to check the frig for over a week! Choice warranty will only cover $160 out of the $585 bill. I will NOT be renewing and I will NOT refer anyone to you. I will discourage anyone to work with choice warranty unless they like to fight for every repair

I like the Choice warranty. I like their service except they cannot. I have a problem with my dryer cause I have other dryers in the house but they cannot help me fixing it. They said there’s only one limit. That’s the only problem I have a choice. I mean, I have I don’t know what’s the problem. Can I be fixed because I have warranty and it’s a household warranty. I don’t think matters if you have one or two.

This technician has come to our house on two occasions. He is very friendly and professional and takes the time to explain things. He walks you through what the issue could possibly be and what might need to be done to fix it long-term.

I had Choice Home Warranty for a number of years. The first claim I made was on my furnace of which the total bill was $900 of which there was a service charge of $85 so they paid the balance. However after that my monthly premium went up to $85 a month of which I was never notified of either through the phone or email. Found I owed $450 in back payments. My payments originally was $57.50/month. I called and told them that. They put the monthly payment back to $57.50 and I paid the $450 (like a dummy). Then I noticed after that my bank account showed no direct monthly payments being made to Choice Home Warranty again. I called them again and was told I owed $357. I told them I never received a notification of non-payment. I was told that they had sent me an email (I never received one). His response was he asked if I had a different account.

Although I put in a claim for plumbing work, I did not need a plumber after clearing the drains in my bathroom. So I did not need a technician and none came out and I was not charged as I canceled the service online with Choice. Also calling the service provider and cancelling the service.

Sonny's Appliance was punctual, knowledgeable, courteous and patient. That's exactly what a home owner needs when a repair is needed. We need help with home repairs and feel grateful when the technician has empathy for our situation.

I’ve been consistently impressed with the level of service provided by Choice Home Warranty. Every time I’ve needed assistance, their response has been prompt and well‑coordinated. It’s clear that they prioritize getting issues resolved quickly rather than leaving customers waiting. The technicians they’ve sent out have all been knowledgeable, courteous, and efficient. They take the time to explain what they’re doing, diagnose the problem accurately, and complete the work with real professionalism. It’s reassuring to know that when something breaks, the person showing up is experienced and prepared. Overall, Choice Home Warranty has delivered reliable service, timely communication, and high‑quality workmanship. It’s made dealing with home repairs far less stressful, and I appreciate the consistency of their support.

I have recently had a need for a repair to my HVAC system. The technician arrived early and diagnosed the issue, quickly got approval for the parts and repair and had me up and running before lunch. I was impressed with the entire operation from start to finish. I cannot speak for other warranty programs but Choice Home Warranty works for me. It's like insurance when I really need it.