Choice Home Warranty Reviews

Excellent, fantastic, great experience. Recommend to my friends. Very easy, very comfortable. Very convenient, reasonable pricing, completely 100% satisfied.

Unusually bad experience with the AI voice taking the call. Voice was intermittent. After one question I thought it had disconnected my call. I called back and got the same. At one point, after a 5-10 silence, I thought your AI had disconnected again. I was talking to family and the AI voice came back on. Appointment is pending for appliance repair. My original sign up and contract called for a $65 co-pay. It's now $100. That's a $35 increase. Another way to say that is a 54% increase. That's not incremental!

I’ve had Choice Home Warranty for several years, and they have consistently come through for me whenever I’ve needed them. My most recent claim was for my air conditioner, and the response was incredibly fast. A technician was sent out promptly, the repair was handled quickly, and my AC was back up and running without a long wait.

I have been dealing with choice HW for last several years now. Always their response is prompt sending out knowledgeable, courteous and skilled persons to take care my problems in my house, I could not expect anything better. I am happy to recommend their warranty services.

Phillip from Boden came to fix my washer. He was here before to repair the refrigerator. He is extremely knowledgeable, friendly and efficient. He explains the problem and next steps. It’s so annoying when something breaks, but his demeanor and talent makes it better. He is a true asset to their team.

All was good and productive. A little rushed but it was still professional

Understood everything The person explained to me very well,was satisfied

Contacted CHW and was promptly attended to. Service agent came the next day and fixed the problem.

Man was very friendly and did a great job with replacing garbage disposal.

I'm disappointed that the technician could not find the reason for my dishwasher leak, stating it was soap buildup. He took pictures and everything looked good. The good news is that if the dishwasher leaks again, he will return for free.

Better offer on service fee. Call from Muhammed ** was pleasantly handled.

The young man who came out to repair dishwasher did an outstanding job.. I appreciated all the "hacks" he gave me to ensure the appliance functions as it should... He was also VERY RESPECTFUL OF ME AND MY HOME!!

Very disappointed, took 10 days to get a repair person out; then Choice decided it would be more cost effective to replace my dishwasher instead of repair it; now they only want to offer me 1/3 of the replacement cost for it; insult to injury - it will take 30 days to get the gift card for that money. Unacceptable, and the team refuses to escalate or find a more appropriate solution.

CHRIS was very courteous and professional; answered all concerns and gave good info.

Fixed my air and changed my thermostat. Very happy that I have my it back.

We've used Choice Home Warranty since 2021 and it has been a useful service. However our last claim did take approximately 9 days to get a technician for service on our AC. I believe Choice Home Warranty is an HONEST company but should improve customer service communication immensely. Had a difficult time talking with representatives due to language barriers. MUST DO BETTER.

It took too long to get someone scheduled to work on my garage door mechanism. I had to get it fixed on my own.

Thank you for accepting me back as a long time client. I hope I don’t have to use you anytime soon but it’s better to be safe than sorry. Most of my appliances are fairly new. Simon made me a pretty decent offer as every dollar discount really helps.

Customer service was excellent and Harold was very patient with me.

Choice Warranty has always produce quality work to my satisfaction. Thank you Choice Warranty.

Janyai was very professional and she answered every question I had. Very helpful and friendly. Would recommend Home Choice to anybody. She was fantastic.

Top-notch service! Customer service & technician were excellent.

Good, when tech came but it took several days to schedule.

Technician was professional and efficient. The Technician was on time and treated my home with respect.

After waiting two weeks for a response, I get an email from the contractor at 0900 the day of the appointment to say he will be there from 0800 to 1200. We waited and at 12:30 I called his number and he says I didn’t acknowledge the appointment, and he called twice. I acknowledged the appointment when I seen it at 10:00, he never called me so, that was a LIE. He says he will make it out on Wednesday (tomorrow) between 0700 and 1200, but will likely be here around 0830. We shall see if he shows up.

Choice Home Warranty will break your home, deny the claim, and leave a family with children to suffer the consequences. ​Choice Home Warranty is not a safety net; it is a predatory bureaucratic trap designed to collect premiums, dispatch substandard contractors, and walk away the moment real damage occurs. ​A Choice-dispatched plumber was sent to my property on a previous claim and botched the repair so severely that he crushed the plumbing, directly causing the pipe to burst. When I filed a follow-up claim for the catastrophic damage their own technician caused, Choice immediately denied coverage under the bad-faith technicality that a burst pipe is “not normal wear and tear.”

Filing a claim is quick and easy. Hopefully, the technician will be as professional.

I've chosen two other warranty companies before, and I decided to try a new one, which was Choice. I learned about them on the internet and so far, their customer service has been excellent. I would also tell my family members go with Choice. On the internet, it says Choice is number one. Plus, the people get the job done and they're friendly.

I've recommended Choice Home Warranty to several people. I've had at least 6 different calls to the house and every service tech that they have sent has been very well qualified and nice. They clean up after themselves. So far, the work they do has been great. I've had very good results. They've been here when they're supposed to be. There was claim where it took over a week before anybody could get here to work on the refrigerator but I don't know that that was Choice Home Warranty's fault.

The response was clear and timely. Giving directions. Easy to follow.

My heat pump stopped running, so I had to place a claim with Choice Home Warranty. I got a quick appointment with a knowledgeable and professional technician. My problem was corrected quickly, and I am very pleased with the service I received.

The technician was excellent. My toilet started leaking Saturday Morning; Choice didn't get me a technician until Monday. I feel with all the money I paid for the warranty that Choice should had a technician on the day I called to prevent any damages that could occur.

Put on a claim and got fix with one minor issue that was fix quickly.

Had good customer service. Appointment setup already for my dishwasher.

When trying to buy a policy online, your system made an error with my zip code and priced the policy for a single-family dwelling, while I have a condominium. Can’t review until I make a claim, duh.

When I called the 1st two people were extremely rude when I started asking questions. I finally got to speak with Justin which was very helpful. I was getting ready to call another home warranty company before speaking with him. My warranty doesn’t start until 10/29/26.

Elliott was great. Excellent service. He helped me to get the best price. I would definitely recommend to my friends.

Verified and easy to join. I recommend it to everyone.

Had the pleasure of speaking to Mr. Shaun ** for the sign-up process. Very professional, explained the plan thoroughly and mentioned many of my neighbors were with Choice. The process was easy, Mr. **'s patiently answered all of my questions. I'm looking forward to a stress-free year (at least from home repair issues) with Choice. Thank you.

Sales rep was very professional and helpful and explained all of my options

The call to get Choice Warranty went smoothly with the information I need to make my choice of warranty program.

Called on a Saturday regarding broken garage door. Service arrived on Monday. Very professional.

I was amazed!! I called on Friday that my garage door only opened when it wanted to. Saturday I had a call from the garage door people and they came out Sunday. Yes Sunday! The motor was bad and they came Monday with the motor and I am back in business. They deserve a A++

Good customer service from agent. Glad to be covered.

Choice has met our expectations, all of service people have been very professional in completing job.

This company is terrible and doesn’t honor their business and their technicians are scammers.

Had an issue with the Garbage disposal. Opened a ticket on Friday and the technician was dispatched on Monday and got it replaced. So quick and clean.

Choice Warranty took care of an appliance repair with a good repair service company in a timely fashion. I am very pleased with them.

CHW was quick to respond and equally quick to come to a resolution. They referred an excellent technician who explained everything about the problem with my refrigerator, submitted his diagnosis immediately and I heard back from CHW within a few hours and I agreed with the settlement. I have had CHW for several years and have always had this type of experience. Thank you CHW.

Very knowledgeable. Polite. Knew exactly the problem, and finished in no time. Replaced cracked pipe on secondary drain on AC, great job..

I just want to thank Ahmed ** his patience and tenacious. I am a full time caretaker of my mom who has Alzheimer’s. So time to take a call is sometimes difficult. Ahmed was kind enough to call me back the next day. I signed up in less than 20 mins.

Thank you Choice Home Warranty for being there when our oven suddenly went on the fritz! The service technician who came out was extremely knowledgeable, professional, and efficient. He diagnosed the problem within just a few minutes and had it repaired shortly after. He tested the oven to make sure everything was working properly, and it was already coming up to temperature within minutes. He even cleaned up his work area before heading out, which we really appreciated. We were very impressed with the quick and professional service. Thank you for getting our oven back up and running so quickly! Great service from start to finish!

My tenant was very pleased with the service. I am very pleased with Choice Home Warranty's prompt response and service. Thank you.

I'm so happy that you replace my stove but in a way I'm getting a credit check from Lowe's in 30 days from you. I have to buy a new stove asap because my tenant needs to cook everyday so I have to use my own credit card to purchase a new one. It would be great if you will just send me a check instead of credit from Lowes. I already paid Lowes $769.92 to replace. I bought it at Lowe's Henderson, NV 2025 W. Cheyenne Avenue, Bldg 4, North Las Vegas, NV 89032. Tel. 725 -277-6877. It was delivered last Saturday, September 26, 2026.

Can't remember his name, but he was courteous and helpful. He quickly diagnosed the problem and we had to order new fan, as bearing was shot. Explained what was wrong and how it would be fixed. My only complaint is that it took 10 days to get service and I hope I don't have to wait equally long to get the new one installed. It's hot in Texas!

Came on time and was polite. Covered their shoes and quickly analyzed the problem and resolved the issue.

The service tech was great. Your company on the other hand needs a lot to be a good company. Your customer service is the worst.

Very helpful and clear information. Person helping me on the phone was very easy to speak to and very respectful. Show excellent courtesy.

I highly recommend made a claim on Friday they came out Monday. And was approved and fixed all in the same visit.

My technician was very knowledgeable and worked quickly.

The technician was great and knowledgeable and helpful. All went well.

Choice Home's representatives were knowledgeable and professional.

Everything went well. Just took little longer than expected to get the fridge fixed (Approximately 2 Weeks from the date the claim was filed). Tough being without a fridge for 2 weeks. But glad it got fixed. 😊

Good online process to make claims and quick answers to issues, there's also good follow-up communication through emails and in the online portal.

The service man for our LG washer was very knowledgeable. He took care of the problem we were having with it. It was taken care of in less than 30 minutes. He knew exactly what was wrong with. Thank you Choice Warranty.

Choice Home Warranty is fantastic and they're a great company to deal with. The few times I've used the service, they were very responsive and quick. I had no problems. I give them 5 stars.

Choice Home Warranty has always kept us informed of what's going on. If it took a couple of days for them to find someone, they always let us know that they were still looking for someone to come. We have only had one problem in all these years that we've had them. It's well worth it to have Choice Home Warranty.

The technician arrived at the time I was told he would. He did the repair that needed to be done and explained everything he did.

We were very pleased with Choice Home Warranty when we only had to pay the $75 fee to Choice Home Warranty to have a repair company come out to repair our refrigerator. However, we experienced the exact same problem with our refrigerator about 3 1/2 weeks after the first repair. We were required to pay another $75 fee to Choice Home Warranty to have the same repair company come back out to try to repair the exact same problem that they obviously had not properly repaired the first time. It wasn't right for Choice Home Warranty to make us pay another $75, when it wasn't even a month since the last repair was attempted for the exact same problem.

Anthony was so very professional and really helped me to make a very helpful decision concerning my home warranty. I really thank him personally for his expertise.

Built-in microwave went out, and they gave me $194. You can’t buy a countertop microwave for that! Customer service said it’s not at replacement cost. Air conditioner went out the same day. They couldn’t get a repairman, so I had to get one on my own. He said Choice is the worst, and he didn’t have time to FaceTime them just to tell him it’s not covered because of maintenance. Fan blower went out, and nobody makes a refrigerator for it anymore. Because he didn’t talk to them first, they declined claim. I called, but nobody cared at all. It was over 100 degrees, and we had to have ac for my granddaughter. Don’t waste your money! A good repairman won’t accept the work.

I was very thankful that I could get service the next day. It was scheduled for a week out but having one car in the garage and one out was going to be difficult. The service provider graciously added us in but it made for a long day for them. They came late but were very respectful and efficient. We needed more work done than was covered so we had it all done. Very happy with Ross and his assistant.

Dear Choice Home Warranty, I read the copy of your policy, with some surprise. I was not aware of the annual limitation for claim's of $3000 and further surprised that your judgment of replacement costs do not actually cover full replacement of a comparable machine. I checked with Lowe's and their replacement is almost twice the amount you are authorizing. I'm disappointed in this insurance program, and would not recommend it to my friends.

The tech was professional and listened to what I had experienced with the washer. He was able to diagnose the issue fairly fast and determine the repair needed.

I've been with Choice Home Warranty for years. The only problem I get is like, my washer is broken, and it takes sometimes a week for a contractor to pick up the job and come to fix it. That's my only problem.

Very quick response for changing the locks on a new home purchase. I called the number provided and scheduled an appointment for the same week.

I called Choice Warranty when our A/C stopped working a few weeks ago on a 100-degree day in Chicago. It took 1 week to get someone to come out and look at it. I paid the $100 for the Service contractor to come only to take a picture. I then received an email saying that Choice Home Warranty will not cover the repair because the compressor wiring was improperly wired. I don't know how that happened in the middle of a heat wave! They said this should not occur under normal conditions. I guess A/C on a hot day is not normal conditions. This is unacceptable and the company will not reconsider helping fix it. I tried to appeal to no avail. The company is disappointing after all these years of using them, only to be denied the first time I place a claim. We will never recommend them to anyone.

So far so good. Hopefully they will send a technician to fix the issue.

Theodore was friendly, he answered all my questions very well. He did rush me. He took his time so that I could understand about the company and what they can offer me.

Very disappointed we had two technicians give the same diagnosis on our pool filter system and Choice Home Warranty refuse to accept the fact that the system needs to be replaced as it was diagnosed twice and the technician explained there are certain safety factors involved regardless choice home warranty want to save a buck and put my kids in danger by short cutting the project I am 58 years old and disabled but I have managed to pay my warranty every month and now it appears that choice home warranty do no want to live up to their end of the contract. The claim was called in on the 10th of September 2026 not only is this stressful but horrible.

Hi, sorry, but I try cancel this policy and no one can help me. Nobody like to talk with me, this is really awfully.

Was very satisfied with my first encounter with CHW. I submitted a claim and in just over 24hrs I had a professional at my door fixing my issue to my specifications.

David was great to work with. He is very knowledgeable and accommodating.

Excellent service, on time, gets the work done. The workers are professional.

It took 4 days before my repair was done. I find that unsatisfactory. The tech arrived on 9/24 but was unable to work on the unit due to lightning. The unit is still not fully repaired. I understand that an additional repair is required.

I am very pleased with the prompt response I received from Choice Warranty, however I was very disappointed with the service I received from the LG technician who could not repair my washing machine. I was well pleased with the service from the Menlove Appliance technician who repaired my washer promptly. If I have any other issues with my LG washer or dryer please do not assign my claim to LG but assign it to Menlove Appliance.

Arrived on time and completed work professionally and quickly. Very friendly and helpful.

Updated on 09/30/2026: The process of getting assigning mechanic and checking was good and prompt. However, since the mechanic could not repair and recommended for the replacement of the dishwasher. The replacement offer by the Choice Home Warranty is very poor. The agents who sold the insurance promised of replacement in case the item is not repairable. That has made me disappointed.

Came first thing in the morning and fixed the plumbing problems. Cleaned up after himself and was very polite and professional.

Problem was simple. The plumber was able to detect and fix it.

Claim was denied again. Find more reasons to approve claims instead of declining them. My garage door doesn't work. Thanks again. Should I renew my policy that always gets denied for $3000. Sure I'm stupid.

Quick response - scheduled an appointment for the next day. Luckily, it was a relatively easy fix and the technician identified the problem, had the part and fixed my AC in minutes. This is my 4th request for service over two years and each time Choice Home Warranty have provided fast, efficient service with everything covered (except the initial visit) as outlined in their warranty.

Lack of timely communication. Snail's pace to find a repair person. Told of solution with a Lowe's certificate which is to take 30 days. A repair person who offered to install microwave for150 dollars. Now my finances. 85 dollars and 150 dollars to install. And month without use of microwave. Paying before service?

I am so happy and grateful for the fast service and responding to my claim so fast and the well profession technician who fix my refrigerator.

Service was great technician, very professional, knew exactly what the problem was and fixed it.

Choice sent Ava’s AC to see what my problem was and they came two days ahead of schedule and replaced needed parts that were defective. Had parts on truck and was running in no time. I have had Choice warranty for over eight years and have been completely happy with them. That’s why I give them a five star rating.

Kent showed up in a timely manner and figured out what was wrong right away. Fixed the dryer and I appreciate the fact that He really knows a lot about fixing the dryer and now it'll be working for another few years.

I was able to get an appointment the same day for service on my HVAC unit, The technician was very professional and knowledgeable and diagnose the problem immediately. He serviced the unit inside and outside and we were up and running in no time. Would highly recommend Choice Home Warranty. I have had nothing but positive experiences with them.

My experience with another warranty company had me to look at other options and the reason why I chose Choice warranty is because of the representative Martin, very knowledgeable. I feel I made the right choice this time.

Frankie was patient and knowledgeable. Personable and shared that he would be our personal representative.

The technician arrived on time and he was very professional and fixed my problem in a timely manner!.

This experience was good. The technician came on time and knew his job. Thank you.

Sears repairman came out, looked at the air conditioner term that needs a new motor so he came back on September put in the new motor got it running soon after he left. The motor started seizing up again, so I called you folks and you told me he would be back on the fourth in the meantime, we could not use our air conditioner. Late in the day you sent me an email saying he would not be back until September 10. 10 more days this was unacceptable but I guess that’s just the way it is. He finally got it running and it’s been OK since.

Very nice technician with NIB garage. Quick and professional.

Leaking faucet fixed. Happy with the service and outcome of my new faucet.

Ricky did a thorough examination of the washer to determine the long-term viability of repairing versus replacing.

The end result was good, however, we loaded in all the AC unit info asked for, and yet the system sent out Sears and when they arrived, they said they can't work on split systems and someone else would have to be sent for the repair, so that was annoying for our tenants. The unit was eventually fixed but that took a few more days and another visit by someone else.

Jesse James HVAC was outstanding. Great communication and super professional.

Very Pleased, quick response and we changed our appointment and the day we changed it they came that day. Work was great.

He came tested the oven and explained what it needed. He was quick, thorough, and knowledgeable.

I recently put in a claim for my dishwasher and it was scheduled promptly but the technician never showed up or tried to reschedule. I made many calls to their office but could not get through to anyone. I also tried texting them as they advised on their phone message before they told me they were to busy and to call back. They also had a virtual internet site that I could go to but they said they would send me a code to my email that I never received. I have also called Whirlpool to see if they could contact them but they could not get through either. I called Choice back and you are checking with whirlpool to get my repair rescheduled. I do not want the same service company and requested a new one. I don't have my dishwasher and I do not have a new repair schedule. At this point I am very disappointed. I don't think you will respond to me because you probably don't read these.

Our plumber Bryant was very professional, knowledgeable and a pleasure to work with.

The kid didn't even call. He just showed up. Told me I didn't have the seal in all the way and got paid $100 for that. Highway robbery.

I have had Choice Home Warranty since about 2014 and the customer support reps answer the questions. But when I explain a problem, they won't even say that it's not under my plan. I would pay the co-pay and then find out that the issue is not covered. I would prefer them telling me upfront that this is probably not covered or that it's not covered under my plan. I can describe my problem specifically, and they can help me out that way. At least that will save me from paying the co-pay.

I've been a client of Choice Home Warranty for years, I am a Realtor and whenever I have a closing of a property I recommend Choice Home warranty and whenever they have the need for their service most of them sent me a text to thank me for recommending Choice Home Warranty, I have never been told anything but thanks to the people I have recommended Choice.

The work was done professionally, and I am very happy with the work. However, I should have some kind of guarantee for the installation.

LG electronics Tech, Mr **, did very good job. In short time, he diagnose the problem and replace the broken item. Very professional. Overall Choice Home was very prompt response.

I filed a claim on Monday night and by Wednesday morning I had a tech scheduled to come to the house on Thursday morning. The process was super easy and my claim was approved within minutes of the tech submitting his findings. The only money it cost me was for the trip ticket ($65.00).

I went online & put in my claim, it was extremely easy. The next day I got a call from the repair company & set up my appointment for the next day. The tech had arrived on time & was informative, polite & professional. Job well done!

Xzavair was very polite and informative about our broken a/c unit for our upstairs rooms. As was Cody who also came 2 times on the same issue with our upstairs a/c outside unit. I would recommend both of these repairmen! Our frustration is with Choice Warranty only allowing the to replace on part at a time when it was obviously rusted on the fan and all the screws were rusted on the cover. The first time they come they had to order the compressor battery, then next day it stopped working & they had to order the fan mechanism. A few days later when they replaced mechanism it was so loud and unbalanced he had to shut it off because the fan blades were old and unbalanced. So we were dealing with 85 to 91 degrees in our upstairs for well over a week and they had to come up 4 times. Not fair for the repairmen or us. Warranty companies should repair in good faith and if they can’t the it should be replaced.

The customer service representative was excellent. She answered every question I asked and gave me options that would fit my needs. A great experience. Thanks,

I received news I got a replacement e-card and it was to be put in my personal email. Was at the retailer and excited to get new dishwasher. Waited for it to load in my email for over an hour and decided to wait at home. Today I called and was told it could take up to 30 days for it to arrive! What if it had been a refrigerator? Not very pleased at this point.

I had AHW, but their monthly premium became so high, I decided to change to Choice Home Warranty. Big mistake! I would have to write a whole page on all the issues I encountered. In the end, they did not pay the vendor, so I spent approximately 1700.00 to cover the vendor's expenses. I can only guess how often this happens. I have lost confidence in their service. I would not recommend signing up with this company unless you're a gambler.

Perry was on time, professional and resolved the issue before he left. Excellent service!

Two burners of the four electric burners were broken. One overheated, another heated up only 30%. CHW promptly assigned a technician and approved the repairs submitted. We are confident the problems will be rectified and we'll have a working stove upon repair.

Everything went smooth as can be. Easy to book. Repair folks came on time and were very professional.

This time a very good experience. Bob from AC Havasu did a fantastic job. Very professional and kept me up to date on everything he was doing. Great communication. I would highly recommend Bob if you can wait for him from Havasu.

Sent a request for electrical outlet not working. A technician was here within 2 days. Very happy with the work done.

I have a GE washer that broke on a Saturday and Home Choice had a repair scheduled for Wednesday. GE technician came out and installed new part on the same day.

The two Technicians from “Elite Mechanical Services” were on time, very professional, extremely knowledgeable of their craft, and very respectful. I highly recommend their services and will request this Company again when needed in the future.

I’m sorry but I had a difficult time understanding the agent. She spoke incredibly fast and I had to ask her at least three times to slow down. She would but then she’d speed up again. Plus she had such a strong accent it was difficult to understand. Several times I just agreed so we could move on. It’s obvious calls are farmed out to other countries making the situation bad for the consumer.

He was very good. He came in and fix it right away. I am very please with the job he did. Thank you again.

Ron did a fantastic job and really knew what he was doing. And my garage door is operating perfectly now! Thank you very much!

I had two technicians yesterday for different reasons so not sure which this is for, but both were very knowledgeable and professional.

Service was prompt and well done. Communication was really good and the technician was very polite.

The automated claim submission process was quick and easy. The prompted questions helped the system understand my issue and quickly get the claim submitted.

I canceled the appointment. They were courteous and polite on the phone though.

Quickly set up service appointment and the price is very reasonable.

The Tech, Davil, called and said what time he would arrive and he was on time. He started the machine to check the pump and it was not pumping as it should. Then he clean the system and then rechecked the pump.

GE Appliance serviceman Dave was thorough and fixed my freezer quickly.

I have been a member of CHW for a couple years now and requested service on my microwave and refrigerator twice. I have received prompt service and professionalism from the the staff and technicians servicing my appliances. Highly recommended!

Service tech was very nice and enjoyable. The warranty company on the other hand as expected figured a way not to pay, so I would not recommend Choice Home Warranty at all.

My most trusted company on line or off line. 100% confidence!!!!

My technician came promptly and was experienced, very knowledgeable and confident in everything he explained. I trusted him.

Very quick and easy to sign up and very affordable 😄 and had the best option out out of multiple plans compared.

Excellent customer service, affordable price, and a magnificent plan for seniors.

The technician was right on time. I love it. Was very friendly and courteous. Explain me everything very well.

The only reason why I chose 3 stars versus 4 or 5 was the response time to get a service done. It took five days before a technician shows up. I expect with 24-48 hours max.

Excellent job, on time. He was quick. And asked me if I had any other questions.