Choice Home Warranty Reviews

Excellent Electrician professional, a job well done. Please keep having professional like RESIDENTIAL ELECTRIC SERVICES LLC. c/o Aaron **. Please let me know if you have any other questions or concerns. Thanks!!!

We have used Choice Home Warranty a few times and have been happy with the service; however, we have waited at least a week for someone to come out. This may be typical for any appliance or home repair. I realize everyone wants service as soon as possible. My main concern is when I tried calling for service. The automated help was very frustrating. When trying to answer your question, I was cut off and told the information (that I was trying to give) was incorrect. Sad to say I ended up yelling at the phone. When I finally got to talk to a real person, the scheduling was handled with ease. Terrible automated help!!!

Innovative Plumbing completed our service in a timely manner. We were satisfied that our issue was resolved. He had to replace our garbage disposer. I have no other information. This area is a problem to submit a review.

We have been with Choice warranty for at least three years. We have signed up for another three years. Our contact with this company has been exceptional. Always respectful, kind, and thorough. We have referred this company to our friends and feel comfortable referring them to others.

Service was prompt getting a technician to my house to access my wall oven, thing went downhill from there. My unit needed to be replaced, and Choice Home Warranty only offered me half of the replacement cost!! Then you have to Wait 30 days to receive a voucher to use at Lowe's to purchase a new appliance. I would not recommend this company!

The representative of Choice was very professional. He was able to answer all my questions and is providing me with the service that is needed. Looking forward to the service that has been scheduled.

Technician Jorge was on time as scheduled. He is very professional and knowledgeable. Found out that our AC needs Freon and dye. He applied the Freon but he need to come back to apply the dye for the leak. He scheduled to come back for a week.

Owner of company came. Zack, great guy, straight shooter. Been that way since first service call several years back. Would highly recommend....On time. Very professional. Check all of system. Explained was going on and process.

Well Choice Warranty (in the portal) stated that the technician will arrive May 13 between 11 am and 3 pm. They never arrived and when I called the vendor they stated they stated the appointment was for May 14. I called Choice Warranty and you said the appointment was for May 13. Well, the technician came and the problem still isn't corrected. Have to wait for a part and he said he will return May 19.

I recently used my home warranty for the first time. My oven stopped heating up, so I opened a claim online and paid the $75 deductible. The repair was done quickly and professionally by an actual LG Repairman. Highly recommend Choice Home Warranty.

I had 3 different technicians... One for my washer and he was good and gave me great tips to keep from breaking the machine again. I had two different ones for my freezer because I had to have a part replaced. Both gentlemen were very good. The first helped me understand the issue with the size of freezer I had and what was causing the issue. The second gentleman came to replace the part and was very efficient and reiterate what the first gentlemen told me. Both very knowledgeable and efficient.

I have to admit the service from your company was great. Thank you. The repairman came a day after I called in the claim. He did not have the part but got it the next day and repaired the broken garage door. Thank you.

I cannot recommend Choice Home Warranty. We recently bought a home and the seller purchased the home warranty. Recently our Capital range/oven stopped working. I filed a claim with CHW and they scheduled a technician to inspect the oven. The technician identified the problem and I paid him $75 for the diagnostic visit. He informed me that his parts vendor could not order the broken parts and he also notified CHW. I have asked for information from CHW and the technician but still there has been no communication from either CHW or the technician. It has been nearly three weeks since the initial technician visit and my oven is still broken.

We bought a house, and that was when I decided to get a home warranty. I did a little shopping around online, and I saw that Choice Home Warranty had good reviews. So, I talked to them and I was happy with the deal that we made. We moved in here a little better than three years ago. So, that's how long I've had them. When I have a claim, I usually go online and do it there, or I call and let them know that something's broken. Getting the claim submitted is easy enough. There are other parts of it that I've had difficulties with.

Great communication and was able to quickly diagnose the issue with our A/C unit. In addition, he had the extra part needed to get the unit back up and running that same day. Cool Dude's should be considered a great partner for CHW.

Your sales rep, Dylan **, was great to work with and handled everything very professionally. He was also very courteous and was not pushy at all. He laid out all the options and I feel like he gave us the best option available. It was nice doing business with him and I look forward to working with him as my primary contact for all our needs and concerns as needed.

Jorge was very professional and knowledgeable. He answered all of our questions and I would highly recommend him and your Warranty company. He was patient with us when we asked for a recommendation if we would need to purchase a new refrigerator. He pulled out the refrigerator and checked everything is working properly. He was very thorough and arrived on time as promised. My window was 8:00-12:00 and he was at my house about 9:30.

Very disappointed in your service. I was denied coverage for a call that should have been covered by my policy. You claimed a technicality and still charged me 85.00 for the service call and I had to pay out of pocket for the repair. So I called and had my policy with you cancelled. I will never recommend you to anyone. Then your service company on site tried to sell me another maintenance policy for several thousand dollars.

The company doing the repairs on our washer was very good. The machine required a lot of parts. Choice home warranty decided to replace the washer instead of repairing it. Choice Home Warranty offered a ridiculous amount to replace the washer. We paid almost $800.00 for the machine. They offered only $407.00 to replace it. About one half of what is needed. I will be canceling Choice home warranty when this completed.

On May 12, 2026, I requested a service claim for my two (2) air conditioning units because they were not cooling on the automated system. One (1) unit downstairs and the other unit downstairs. On May 13, 2026 the service technician stated he had only one (1) claim to complete therefore only one unit would be considered. I chose to have the tech do the upstairs unit and paid the requested service fee due. Now I did not get the service claim request for the downstairs unit and this is unfair and unacceptable because if I would go and make another claim to service the downstair unit this will cause me another service fee when both units should have be done at the same time I requested on the claim. This is totally not unacceptable being a long time customer as myself. If the automated system is not picking up all the information the customer has requested, then the system needs to be updated.

It's very easy to call for service and to have them send the requested service. Typically, the Companies they send are proficient and knowledgeable and helpful. I've used them for my AC, washing machine and plumbing,

Guillermo was very professional and helpful. Great communication and willingness to genuinely help. Didn't try to sell me something I didn't need. Would definitely request him again and again. Now I am typing more to be able to submit the review, because CHW won't accept the review I'm willing to take the time to give. Guillermo = Great! CHW = annoying stipulations on free feedback. Take that for what it's worth.

The technician assigned to our water heater leak, Pipepro, contacted us within the first six hours after we reported the leak. The process toward repair was begun immediately. Overall the process from when he first assessed the damage until the water heater was installed took about 48 hours. He was professional and courteous, and confident in the process. Thank you.

We were so pleased with Jessie’s work. We had a pipe rupture during the winter, even though it had been repaired x3 before!!!! Jessie was on time, professional, very knowledgeable and completed the repair in a timely manner. Thank you, Jessie!!

The tech Troy **, was Absolutely Outstanding!!! He was very knowledgeable about what was needed to fix the issue and had the proper equipment and replacement parts with him at the time of service. I will HIGHLY recommend Troy to anyone with hesitate. The overall experience with Choice Home Warranty have VASTLY improved on the last couple years with the quality of service technicians and having the proper replacement parts for routine service calls. I have been with Choice Home Warranty for the last several and I'm satisfied with the response and service thus far.

The technician was very friendly and knew his stuff. I am a little disappointed in with the result of my last claim. When I subscribed I was told that if the appliance could not be fixed it would be replaced. I got an email yesterday stating that it was going to be replaced and when I opened the email it stated that I am getting a $420.00 gift card. Do you really think I can purchase a new stove for that amount. I got an email yesterday stating that it was going to be replaced and when I opened the email it stated that I am getting a $420.00 gift card. Do you really think I can purchase a new stove for that amount. Please send me information of how to cancel my subscription.

So far, this claim is not a good example of quality service. I had to call for the results of the technician visit, no email received, and now I am told our claim for a broken microwave has been denied. Now I have to wait for another email that I probably won't receive in order to talk to a case manager...And they are waiting a review???

The technician, Jake, was excellent. He quickly diagnosed the issue and submitted the claim. The technician was delayed a day by an AI scheduler. Very inconvenient. The claim was denied and I had to go to LG to get it fixed.

Tech was prompt and answered all question as a professional. The problem was diagnosed and explained to me. The Tech finished the job at one visit with no other issues to note. I would recommend using Choice Home in any current or future problem I may have.

I don't understand why the things done weren't under my coverage and I had to pay? The service was good though. What is covered on my garage door opener? Please let me know by return email.

I got home 10 pm. Pull into my garage and it wouldn’t go down. I filed a claim online that Cooper Garage Door call the next morning, came immediately and repaired the door. Needless to say I was extremely impressed and happy with Choice getting Cooper Garage Door out the next morning before 10 am. Thank you Choice Home Warranty for a timely response.

The repairman arrived on time. Showed us what had happened to our dishwasher. He also gave us tips on how to run the dishwasher more efficiently. He was very helpful. He was in and out. The dishwasher now runs like it was brand new.

Technician was very polite and explained what he had found after examining the inside and outside of the cooling system. He then explained what he had done and that the system tested, was in good condition for being 9 years old. We are extremely satisfied with the service provided and would recommend LUXOR HVAC for any future repairs.

Updated on 05/16/2026: My A/C was finally repaired on Thursday night at 7 pm. That was 6 days after it was reported. I felt like I was being handed off from Choice to the vendor. Choice took 2 days authorizing the vendor's recommendations. All the while I was telling them our home was 88 degrees. My husband just had cancer surgery and has dementia, I couldn't move anywhere at the time. And, I Was told I owed $1600 to vendor before they could start work. I called but still don't know why I owed this money. I've been Choice customer for 11 years and I felt very alone during this ordeal.

The tech was on time! She went straight to work and found the problem. She went back and forth until she was satisfied! She appeared to know exactly what to do and what the issue was. I am satisfied with the work done and would tell others about the work!

We have had to put in 2 claims recently. One for our pool pump and the other for our refrigerator. Both repairs did not cost me anything except for the service fee. Both repairs had to replace expensive parts and it was replaced quickly with no issues at all. I have had several warranty companies through the years but this is the first time that I have had this positive of an experience. Many times I have had to wait a long time for approvals and parts but this time was very fast and better than expected.

Quick to answer claim requests and great service providers. We have been using Choice Home Warranty for several years now. They have always been there when the need arises. Giving me as a home owner peace of mind knowing that if an emergency happens CHW will be there for my family.

So I’ve been without hot water for 5 days. Finally, when someone comes out, Choice wants to charge me 1798.65 to put in a new WATER HEATER! That’s AFTER paying 100.00 deductible!! After all the money I pay them once a month, and they’re charging me almost $2000.00. I’m getting rid of them! That’s absolutely insane!

My faucets were not working, water was just trickling out, and then my toilet started leaking. They sent the first plumber out and I sent him on his way. Then, Choice sent a second plumber out and he lied. He never removed the toilet, so the wax ring never got changed. Supposedly, Choice was paying for my faucets to be replaced because they couldn’t be repaired, but the plumber said Choice was not going to pay to replace them. I heard the company paid for one of the faucets, but I never got reimbursed. Finally, all I wanted was for the guy to put the new faucets on and get out of my house. My experience with Choice Warranty has been a disaster.

We have been customers over two years and we can simply say that Choice Home Warranty has always responded quickly when we have needed help with our appliances and home systems. In our experience, CHW hires highly skilled and knowledgeable technicians who resolve issues quickly and efficiently.

I have been with this company for 3 years yet. I have liked it so far. I have renewed for many more years. I hope they will not disappoint me. I will advise the company to always use company with technicians who know what they are doing.

My home warranty says it covers garage door openers, however they neglect to tell you that it does not cover replacing the parts that make the opener work!?! WTF??? I asked what does the warranty actually cover & it covers the box that covers the belt & other moving parts! THAT'S IT!!! Literally just the box that covers the "garage door opener"! Lesson learned.... Read the fine print before committing to anything! :( I should have known better. I will spread the word that they don't cover squat!!!

I put in a claim for an air conditioner issue in mid summer and waited weeks only for them to tell me they do not have any technicians in my area and I could not use the coverage. Despite this, I did try to use the coverage for another brand new appliance that needed servicing and had similar results. When I expressed that I would not be renewing my coverage, they continued called me over 30 times over the course of 2 months asking me to renew. I spoke to multiple individuals, asking to be taken off the call list, but was eventually told that was impossible, and I will continue to be contacted.

Choice Home Warranty is by far the best value for the money. I have had some issues with getting technicians where I live and have had to hire my own to get reimbursed but when they do come they do good work.

When my Rheem central air conditioning system failed, I submitted a claim in good faith. The system was inspected, and significant failures were identified involving the compressor, condenser, evaporator, and coils. CHW nevertheless denied the claim using vague and inconsistent explanations that the failure was allegedly not caused by “normal wear and tear,” a conclusion CHW has refused to substantiate with supporting documentation, technical findings, or reliable evidence.

I had a great experience with the company you assigned to fix my refrigerator. The tech came out and assessed the problem, ordered the parts, made my follow up visit for me and less than a week later my refrigerator was fixed! I’m very happy with Choice Home Warranty and would recommend it to family and friends.

Choice Home Warranty has an easy-to-use website to fill out claims, pay your monthly or annual bill, check status of claim, etc. Their warranty options cover many areas of the house. You can also add different items for a cost, too.

The technician was polite. He called in advance to say that he was on his way. He examined the appliance and determined that he needed to order parts. He explained everything very clearly to me. Said he would contact me when he got the authorization from the insurance and had the parts to repair the machine.

Once they get your credit card info they would keep on charging to your card although you call them to cancel the policy. It happened to me for two months continuously. First month, they said transaction was completed and could not cancel or refund the amount. In the second month even, the transaction was pending they would continue to charge. The company policy is no refund. You have to deal with it or lodge a dispute in bank site. You need to check your card statement regularly. Be careful dealing with this company.

Had a terrific experience with Shane and Taylor. Taylor’s communication with me throughout the experience was fantastic, and Shane’s advice and kindness were second to none. Thank you to both for helping! This company was recommended to me by a friend and I am very grateful for this. I will recommend them to friends and family as well.

I had a good experience with the agent named David; he was very cordial and professional. This company offers an affordable program to homeowners, I have fruit egg mes using this company for years, they are happy with the service, that is the reason I contacted them for my property

Excellent service. Had an air conditioning man at our house the next day. Did a great job. Arrived on time and were very nice to work with. Completed the job the next day. Would recommend them to anyone.

The technician was courteous and on time for the appointment. He took care of it in a timely manner, and I am completely satisfied with the service. My washing machine was not dispensing on the auto dispense cycle, but it turns out that I had accidentally turned it off.

The technician from All Pro Plumbing was the best. He was friendly, on time, called ahead and completed the toilet repair quickly. He is certainly a credit to his organization. I recommend them highly.

Ken was very knowledgeable about the issue and knew precisely how to repair the AC unit back to satisfactory working status. Ken explained how the issue started and gave preventative suggestions to help for future use. He was also courteous and respectful towards me and my home and I feel confident in his abilities. I would recommend to my family and friends.

Technician came out and said it was hard water and cleaned it. Less than 24 hours we had the same problem. I talked to technician before he left and asked him would we have to call him back in 6 months because of the issue he diagnosed. He said no but 24 hours later same problem. Was not given a receipt.

My dryer stopped working last Monday. New to Choice Home Warranty and this is my first claim. An appointment was made on Monday through the Whirlpool corp, who they use as second party to find a vendor to diagnose my dryer. They contracted out to a local company who came out and diagnosed that I needed a new heater element and that my sensor needed to be replaced on my 14 year old dryer. An appointment was set for next Thursday, then I received an email on Sunday stating that it was reassigned to another vendor because the original vendor (Whirlpool couldn't or didn't have the parts). I was told by a rep and research that Whirlpool generally doesn't have replacement parts for appliances 10 years or older. My assumption is know the company is sending out another company for a second opinion or to see if they can find the part.

So far Choice Home Warranty has saved the day for me. My AC failed to cool my home. The next day CHW got a contractor to call me back. The technician said a certain part needed a replacement. Appreciate it CHW.👍😃

Mykola from Quick Quality Repair was excellent. First visit acknowledged the problem, figured out the problem and made note for return visit. On second visit, he had the parts. He took the oven/microwave apart and replaced broken parts. Complete service.

I've been a customer of Choice Home Warranty for about 10 years. Submitting a claim has been easy. I only had a few disappointments. I've had a few interactions that I wasn't really happy with. I had a claim where I had a plumbing issue and someone booked it, but he canceled out because what I was bidding wasn't enough money for them to come out. They shouldn't have accepted the bid, and they made it like it was my fault because the job didn't get done. They canceled on their own and made it look like they came, but they did not come. Other than that, the experience has been good the latest time. I did have words with the guy with my dryer where I told him that he has been to my house twice for the same situation. If he comes back again, then they need to put in their record that I need a new dryer because that's $300 and a new dryer is nothing but 500.

Did not understand why it took so long to get my sink fixed..When they did fix the one side I asked them to check the other handle so it would not blow apart but he said it should be fine so I'll call chose if the other side blows apart. Handles are not in same position as before.

My tankless hot water heater started leaking. The technician that was sent out seemed very knowledgeable. It was discovered that the water heater was still under manufacturer warranty. He contacted them and did a video call and it was determine everything was installed correctly but the part needed is no longer available and the unit needed replaced. Choice approved it but notified us we would have to pay $517.50. When I questioned these charges they told me they couldn't provide me with what Choice itemized and paid. They kept quoting a code and stipulated they only would paid $250 for modifications and liability under the policy. Any costs associated with the removal and installation would have to be provided by the vendor.

The service assigned to my problem never made to my home. A window of 12 -4 pm never came. I texted them if they were still coming that as around 330 pm. At 405 pm I get an answer that they were on the way about an hour away.... I had to reschedule. No call to give me a heads up. I was the one to get a hold of them.

The plumber that came to my place, very well mannered and respectful. Clearly he knew what he was doing. Answered all my questions. Very pleasant personality. I would like for him to take care of my plumbing issues in the future.

I could not refer a friend after what Home choice had did to me telling me that my HVAC was not covered do to the compressor plug had fall because of neglect this would work with someone that has no knowledge of electricity of connections made with electricity. Being that I am a licensed electrician for almost 50 years, you're going to tell me that a unit that's been running for 15 years has been neglected and the people that come out and look at it tell me it's the cleanest unit they've seen and y'all are going to tell me. , it's not covered under warranty and then you're going to penalize me for sending my money back which you haven't done yet. So can you tell me would you refer someone?

Great experience and price! My rep Nick was great, he answered all my questions, and I can tell this service will be 100% better than my last. I am very pleased with making the switch to Choice Home Warranty!

I don't like Choice warranty at all. When with y'all for over 7 years and my ac fan blade messed up 2 years ago and my air just stopped running. They said it was the last contractor fault that they hired but not giving me a new AC. Horrible service.

As a first‑time home warranty customer, I wasn’t entirely sure what to expect, but Choice Home Warranty made the process simple, clear, and reassuring from start to finish. Their plan options were easy to understand, and the representative I spoke with took the time to answer all my questions without any pressure. I truly appreciated the transparency and the way they helped me choose the plan that best fit my needs as a new customer.

I had 3 electrical issues that were covered under the Choice Home Warranty and A+ Electric and Air did a very good job. They resolved each issue timely and very professional. I am very pleased with the results and thankful to have Choice Home Warranty.

The technician from Capital City appliances showed up on time. He was professional and knowledgeable. Capital City Appliances previews all orders as they come in and orders the anticipated part based upon the description in the claim. So my appliance was fixed in 1 trip! Awesome job!

I appreciate the quick response to set up my service, but the response from the community servicers was extremely slow. There should be a way to recognize an emergency situation and have an appropriate response. No A/C for an elderly couple in 103 degree temperatures is an emergency.

The service person who was assigned to my job called and said he would stop by the next day (Sunday, the 10th of May) to evaluate my problem. I told him the hot water tank needs to be replaced. He asked for pictures of the tank and the water in the basement, which were sent to him immediately. Sunday's 10 am appointment came and went with no service man showing up or even calling. So I called the service person, and he said that my job had been canceled and would be given to a new service person. I called CHW, and they confirmed they were looking for a new repair service. They finally emailed me to say a new service person had been assigned to my job and would be at my home on 5/20/26 between 3 pm and 8 pm.

Service call was placed at the time I was renewing my service. Service was scheduled shortly after the original call. Service person came. Assessed the problem. Had to order parts, but return visit with parts only took a day or two. Service person returned and replaced the parts and system is working fine.

Tech (Blaine) was from SOLAR ENERGY. My refrigerator was pouring water out of the front onto the floor. He knew just what to do & had everything repaired & cleaned up in less than an hour. He did a great job - was very knowledgeable & efficient. Would definitely request him again.

I have been a loyal customer of Choice for years. Every home I’ve ever owned has been under contract with Choice. Depending on where I lived the Technician repairs were spot on. My issue is the new AI system you have switched to. And the “up front service capture fee”. I miss the person to person contact and tying up my account funds for days before a scheduled service session feels like robbery.

Stay away from Choice Home Warranty. All they do is deny claims! The latest is they denied a $55.00 claim stating that my AC is under original manufacturer warranty! Spend your money elsewhere. Choice is the biggest rip off!

Amazing customer service. The technicians arrived when they were supposed to, extremely knowledgeable and fixed my issue with these, they explained what the problem was and took care of business. I told him what my issue was. They knew exactly where to go to find the issue. Had the parts on them and was fixed in minutes.

Tyler provided me with excellent service. He is very knowledgeable and thorough. He has serviced me before and always goes out of his way to explain things and make sure that I am completely satisfied.

The process with choice home warranty helped to put my mind at ease when filing a claim. I’m glad we have the protection with choice home warranty. Thank you for assisting me with my claim. The surface technician that came to my house was very professional.

I've been with Choice Home Warranty for a year. Filing claims has been easy. The techs come within a day and their work has been excellent.

Once I called and explained the issue I had an appointment immediately. Their representative, Pro Appliance, Willie, was very professional and wound up having to order a part. Once it arrived, he installed it. He followed up to ensure there were no issues. Completely satisfied Gang.

Adam was very professional and informative explaining all the details especially on pricing for me and my son's coverages for home protection needs. I will refer anyone who needs future home warranty needs.

I’m comfortable with the price and the Choice Home Warranty plan, and I appreciate the thorough explanation of how the service process works, what’s included, and how claims are managed when something needs repair.

VERY POOR CUSTOMER SERVICE. Be careful before you sign up. Don't be misled by the Sales team as they promise things but then the customer service department is not very helpful. I signed a contract with an understanding that within 30 days, we can cancel for full refund. My 30-day cancellation landed on the Easter weekend. I tried to reach out to Customer Support multiple times, but always ended with the answering service. As a last resort, I sent an email communication requesting to cancel my policy. We followed up with a phone call on Monday and was promised that a full refund will be issued. Since then, I have called multiple times to inquire about the refund and was given false promises that a full refund will be issued. Now the resolution department says that the cancellation date in the system is post 30 days so a pro-rated charge + $50 cancellation fee was applied and there is nothing that they can do.

I first called to submit a claim, but the AI lady was unable to accept my two payment cards. She also could not connect me to customer service. I called and waited for a call-back. The young man was very helpful, and my cars was then accepted. I think your AI system is not functioning properly.

The technician fixed the oven problem, installed a new panel. Everything works great now! The set process was easy, we were contacted within 24 hours. We could not be happier with our Choice Home Warranty!

Gas pipe leak gas. Shut off. Able to submit claim in timely manner with help of representative whom took information and informed me that there would an email in 24-48 hours regarding when a tech would come out.

My claim has been expedited in a timely manner. I have a scheduled appontment with a tech.

I tried to file a claim for a failed water heater but it was denied. They said it was a pre- existing condition which was totally wrong because the unit hadn’t been leaking water until the day I called. It had a little bit of rust on it and that was the pre existing condition. The way I see it is that it had a little rust but wasn’t leaking. The leaking water in my opinion wasn’t a pre existing condition because it happened all of a sudden.

AS a A CHW customer SINCE 2022, I appreciate your prompt service call response. I believe you will PAY for the complete repair of my KITCHEN AID refrig. I transferred my CHW Contract to my new residence @ **. I OBSERVED the 30 day waiting period before MY CHW CONTRACT # ** SO STIPULATES. ALSO, I paid CL Appliance Repair Services $65. Please cancel my debit CARD for this charge OF $65.

They are SCAMMERS. DO NOT FALL FOR IT. Had them for 3 years. Kept repaint my AC - but it kept breaking. Convinced me to renew bc AC “on last legs.” Well it finally MUST be replaced and they denied it because it’s “beyond normal wear and tear.” This unit sits outside by the salt water. I’ve had it for 14 years. They are liars and leave you high and dry when you really need them.

I was satisfied with the quick response from this Technician. He was on time and the rescheduling was smooth. He asked me to reach back to Jim if any issues. I will continue to use this company for my home issues.

An appointment was set up within 30 minutes of requesting service for our Washer that started to leak last night. I was really flustered until I remembered my home warranty. Sure made my day go by faster.

My furnace was making a strange noise and Choice sent a technician out and he located the problem and fixed it asap. The technician was courteous and knowledgeable. I would welcome this company in the future.

Choice Home Warranty appeared on my phone when I was very disgruntled with my refrigerator tearing up and dealing with another home warranty. So I bought a new refrigerator and chalked it up to bad luck. That is when I purchased Choice Home Warranty…

Technician was prompt, efficient and friendly. He resolved my issue quickly. He answered all of my questions and concerns. He also expressed concern about another electrical problem that was evident.

I have had your warranty on more than one property for quite a few years. My original complaint was that the microwave was periodically tripping the breaker. The first company that was sent out couldn’t fix it so now I have to start a new claim and pay again!! I will not be renewing!!! My microwave needs to be replaced. You guys give me a little more than half the cost of a new one and then I get no money from you to install it. This is unacceptable!! I know that the unit is older. I understand and actually agree with that part, put not getting any money for installation, that is the part that is the problem. I would recommend the technician but not you guys.

Choice Home Warranty, I have no problem with. Sometimes, it's the service providers that aren't good. We live in a rural area, and I know that it can be hard to get service. My dryer has not worked properly in a month. We are now waiting on another part, but the tech canceled one call, and then this last time, he didn't show up till 4:45, tired and in a hurry. And once again, we are waiting.

I’m extremely satisfied with my experience using this home warranty service. The automatic claim system was fast, easy to use, and processed my request within minutes, which really impressed me. Shortly after submitting the claim, a technician reached out promptly and was both professional and knowledgeable. I was also pleasantly surprised to receive an early appointment for my heater repair, far sooner than I expected. The entire process—from filing the claim to scheduling the repair—was smooth, efficient, and stress‑free. Highly recommend this service for anyone looking for quick responses and reliable support.

I'm happy with Choice Home Warranty. They had the better rate. I've called them, and the contractors have come out right away. I've never had a problem. A lot of stuff is automated. I don't like to do that on automated stuff, because you make an appointment and find out you didn't hit the right button, and the contractor never show up. So, I usually talk to somebody at Choice and they've been good. They ask for my account number, but I never have that with me so I just give them my phone number and address. Somebody comes on the line. They help and schedule my appointment, and I'm done and over with. The techs have been very nice every time they come. The recent one was a very respectful young kid.

We have been with Choice Home warranty for several years. We live on the west coast. At first things were a little shaky. It seems they didn’t have many contacts in our area. Things have changed over the past couple years. They are very responsive with repair folks and it has become very pleasant. We are very happy with the services. Would highly recommend them.

My wife and I love Choice. The ac has been fixed and working fine. The serviceman diagnosed problem and 2 days later it was resolved. The ceiling fan is working perfectly. We have always been satisfied with choice.

I appreciate it greatly when journeymen respond to my home and not attempt to sell me item(s) I don't need or want. This young man explained the issue to me fully and allowed me the option of making the best decision for my home. He was professional and explained things to me that I was able to understand.

We had wash machine repair to the on Thursday May 7. He said the problem could be resolved but very expensive. It maybe better to buy a new machine. He will get back to us after discussing with insurance company (Choice). Haven’t heard anything!

Technician arrived and found the compressor motor had gone out. Replaced it and we have a cool house again. They did take a few days to get here due to being busy and are just glad this happened at the beginning of the heat season.

The team arrived within the specified timeframe. Upon checking out the microwave unit they determined the circuit board needs replacing and a humidity sensor needs replacing. They are going to advise Choice and will determine if the parts will be ordered or a new unit will be recommended. I am waiting on Choice and not the technicians, they were courteous and professional, thank you.

We have had Choice Hone Warranty for about 15-18 years now and they have always done right by us. Recommended to several friends and don’t know how many told it was a referral. Except one and I think she’s satisfied.

I Am Not Happy With Choice Customer Service And To Be Quite FRANK I Am Considering Canceling My Contract With The Company. The Vendors That The Company Use Have Been Great. Your Customer Service Really Isn't Good For Me.

I've been with the Choice Home Warranty protection for many years and submitting a claim is easy. I used to do it by calling up. They've changed their system now to be online, which is very efficient. Their coverage used to be poorer than it is now. They've expanded their coverage to include things that they didn't include a few years ago. Some of their contractors are very good, but some are not. We've had some contractors that come do the job. I paid my service fee. They repaired the appliance. That's a good contractor.

The technician was prompt and fixed my problem quickly. He was very knowledgeable and helpful. Very nice to work with. I would definitely recommend him to others. I enjoyed working with him on this problem.

In regards to the plumber, choices phone rep. and my contract it was quite an eye opener. The plumber stated that removing my toilet and fixing the clog and putting the toilet back on was not in my contract. Choice's phone rep. Stated it was covered per my contract. I requested a supervisor. I wait about 1/2 hr on hold for a supervisor. She finally came on the line and stated the rep. Was in error. Pulling the toilet off was not in my contract. The plumber was correct. This was a very frustrating and time consuming experience. The choice reps. Need to speak better English and know how to read the contracts. I am not a happy customer. The supervisor was very nice and understanding.

I been with Choice Warranty for over 10 years and each time I needed help with my appliances it was quick and I had no problems. The gentleman from LG was well informed and very polite. I would recommend him to anyone which includes a pay raise.

Tech was running late and I had to follow up on the appointment. Although he was late, he did a good job and had the replacement parts for my washer by the next morning. He came back in less than 12 hours and installed the part. He was good at explaining what was wrong and what was needed.

Technician was very professional and completed job quickly. He was open to questions and answered all my question in simple, non-technical language. He completed the business end of the appointment quickly in a business manner. I would recommend him.

In regards to the electrical system, the first technician assigned had difficulties in arranging a date and time to do the inspection. So, I asked your company to assign a new technician to do the work. The second technician was able to do the work, but he seemed to be a little aloof about what was wrong with all of the components that we had issues in the home - maybe he was just having a bad day. Anyway, this was my first claim to see how the whole process worked. Now, I have submitted a new claim for the HVAC system and will see how that whole process develops.

Great experience, Gifted Air Conditioning technician was very professional and knowledgeable. He was in communication with me 30 minutes before he got them and throughout the process. He arrived on time on the job site. He checked the A/C and found out what was the problem with the AC, he fixed it and also he made some recommendation what needed to be done and got all the parts to fix it so I’m very pleased with his service..

The person taking the call was so impersonable that I questioned as to whether I was speaking with a human or an AI character. I wasn't aware that the service fee had increased to $100, and when I questioned this she seemed to not be interested in my concern.

I was happy with the response time of claim. They had a great contractor respond. However, found out that items under warranty are not covered so my air conditioning unit, although 5 years old, repairs have to come out of my pocket. Very disappointed.

The young man from Lott Appliance repair was very knowledgeable about our appliance, very courteous, and explained everything in detail, the office person that set up the visit was very good at what she does, thank them for a very good visit.

Service, as always is great, thought my dryer died, but it was false alarm, and it works..so I cancelled the claim..I would recommend Choice Home to anyone, my friend in California signed up for it as well...

The tech showed up when he said he would. He installed a new garbage disposal. We ran our dishwasher the next day and it wouldn't drain. We called them back and they came and fixed their error and apologized and explained what went wrong. Everything works great now.

I entered a claim online. I received an email almost immediately telling me I need to contact customer service. I called and the rep was very cordial & helpful. She stated that Choice Home Warranty did not cover cleaning. She also said that Choice Home warranty could & would find a tech to do the work. The company that was sent out was Rutledge Refrigeration and HVAC. The technician was very knowledgeable and courteous. He came out on May 7th and completed the inspection & cleaning. No issues were found and my A/C was in great shape & functioning properly. I highly recommend Choice Home Warranty for their speed and helpfulness.

I’ve had several service claims with this home warranty company, and overall, my experience has been very positive. The contractors they assigned were professional, responsive, and completed the work to a high standard. Most importantly, the warranty has saved me a significant amount of money compared to paying out of pocket for these repairs. The only area that could be improved is the handling of emergency situations. Even when something urgent comes up, the process still requires going through the standard procedures, which can cause delays when time is critical. That said, aside from this limitation, I am very satisfied with the service and would recommend this company to others looking for reliable home warranty coverage.

Choice has been my home warranty company since 2018. My realtor uses them and suggested I sign up, so I did. Their claims process has been fair and but it's difficult because of the automated crap you have to go through. But the reps I talked to and the techs who came out were pretty good. My refrigerator broke about a month ago and I paid my 65 bucks to get it fixed. The tech came out three times and had it working. The last time he was out, he replaced two expensive parts on it and had it working. But now it's broken again. This is an older fridge, and it's probably on its last leg. Choice will milk it out as far as they can milk it before they'll replace the whole unit, and that's about where we're at. I'm a little frustrated with my refrigerator breaking again and I have to pay another $65 to get it hopefully working again. The warranty costs a lot of money, too.

Technician already had a full day before our house. He was polite and evaluated the garbage disposal and completed his job in a quick manner. Very good experience! I will recommend this to my family and friends.

Customer service is a little hard to understand, with the consideration of ESL. I wonder if the Claims representative is really able to grasp the issues for approval/denial. Though my claim was eventually approved, initially the rep wanted me to pay an additional co-pay. Customers can only guess what the issue is, we are not subject matter experts. It's one thing to put in a claim for a kitchen sink and then ask for the shower to also be checked. Nevertheless, I've been with Choice for several years and they have really good and timely technicians. I have and will continue to send them referrals.

CHW didn't want to replace my gas water heater because it was still under warranty with the manufacturer, KENMORE/SEARS. We are elderly and need hot water. They decided not to help and told me to deal with Sears, a company that doesn't exist any longer. If this is the highest-rated Home Service Company, I imagine the rest. I give them a 0. They are scammers!

I appreciate Choice Home Warranty. They were knowledgeable, respectful! Within 24 to 48 hours, I will hear from service. They have taken care of my washer and my air conditioner in past. Service personnel was absolutely great. I have been a long term client of Choice Home Warranty. Thanks

Very polite and respectful. He was professional and informative about the issue my washer had. He explained the difference in the cost of fixing the washer and the insurance decision not to fix it due to the cost. He also informed the insurance would give a certain amount for a new washer, explaining it would be between insurance company and myself how I’d get the new washer.

Dakota was our service technician. He was friendly, mannerly and professional. He quickly went to work and fixed our problem explaining what needed repair. He thoroughly cleaned everything before, during and after finishing the job. He even gave suggestions on another plumbing related matter while with us. When he left, we not only had a dry, no leak sink but we felt we had gained a trusted repair service. We were quite pleased.

The Tech was professional and efficient. Would definitely recommend. CHW on the other hand is deceitful. Copay of $100 ended up costing me an additional $350 for the correct install of the broken garage springs and balance.

Excellent customer service or customer service. Company extended themselves to make sure client service me early due to am emergency. I really appreciated and recommend Choice Warranty Company! Hurry up and purchase plan!

Kevin the technician was on time, and resolved the A/C problem and got the A/C working properly. Left the work area clean as well. FIVE STAR SERVICE *****. Would recommend his services to anyone and explains everything as well.

Greet experience with the technician. Was very polite. Kept me informed to his arrival time. Very professional. He explained to what he was doing and how long it would take to get the job done. I will recommend him and the company to friends and family.

Guinco Washer Repair came out in a timely fashion. They also worked with my schedule. They called my daughter by mistake (luckily, she called me) to tell me they were on their way. Justin was in and out in 20 minutes - fixed my washing machine! And it's as good as new!

It was a false assessment of Choice Warranty stating that our air conditioning evaporator assembly was installed incorrectly by the original builder/subvision contractor that resulted in a freon leak. This caused the home warranty service to instantly deny the repair claim. Even the technician knew it would be denied before submitting his diagnosis and spent over hour trying to convince us to buy a new 10,000 air conditioning unit from him.

Very pleased with how quickly you answered and got someone out. My condo is rented and I have not heard what was wrong and if it was corrected. I am sure the rental agent has. I am sure it was fixed, or I would have been called. I think I will be very pleased with your service. It is very nice to have you and my rental agent to take care of things. Thank you so much. My agent, Megan, Dwight Price Rental, Maryville TN, will have receipt or pictures if you need to check with them. They handle everything concerning the care of the rental. **

I called Choice Home Warranty and the contractor was here within 48 hours. The tech was great. I didn't realize that when my housekeeper was cleaning my oven, she swiped her hand across the code area on it. She changed it from a number 2, which would give me my Fahrenheit degree, to it showing a 1, Celsius. I didn't know. The tech just laughed. We cut up about it. I said, "I'm so sorry." He said, "I wish all my customers were as easy as you." I told him I couldn't get it above 177, and he said, 177 is the same thing as a Fahrenheit 350. I can make a carrot cake again.

I have used my Choice Home Warranty twice and have been thoroughly satisfied. It is better than my previous home warranty program and I would recommend them highly. The technicians were courteous, knowledgeable and precise with their evaluations and I felt very secure in working with them.

We were very lucky this time. The same day I called for a repair person to come look at my stove, the person came. He was very nice and knew what he was doing. He ordered our parts and said he would be back when they came in.

Warren was great! My sister referred me to Choice and to Warren. She had a great experience with Choice and some repairs. He helped me get the right plan for me. Looking forward to a better experience with Choice. We had AHS before and they had terrible customer service.

Overall, my experience with the Choice Warranty was disappointing. After my claim was approved—which took several days and delayed the repair process—Choice Warranty did not contact me to confirm that the work was finished. For example, my range top stove repair took nearly three months to complete due to repeated delays and a lack of communication from both Choice Warranty and their contractors. They do not follow up with contractors to ensure the work is completed, nor do they solicit feedback from customers to confirm that repairs are finished. The absence of follow-up meant I had to reach out multiple times to check the status, which was frustrating and time-consuming. I have received much better support from other home warranty providers.

Had an issue with our furnace and Choice sent out a knowledgeable and smart technician. A part was ordered and he installed the piece and all works well now. Mark knows his craft! He said the part he replaced is typical. Mark is thorough and takes pride in the work that he does. He works efficiently, quickly and completely. It is obvious that Mark is very well well-versed in HVAC and knows what he is doing and how to diagnose a problem. I highly recommend Choice and Mark when it comes to anything HVAC related.

Yesterday Jason from Arrow came to the house to help us with a stopped - up sink. He was very polite and professional and repaired the issue quickly. This is our second experience with Arrow and Jason, and we can highly recommend his work.

The claim should have been covered and Choice denied the claim.. The drip line is not a modification to the unit and was not installed by the original plumber.. Had to hire another plumber to installed the line. Should had been covered by Choice..

I was very pleased with the service I received from NOLA Pools. He was very knowledgeable with my equipment and fixed it with no issues. I would highly recommend Matt for all of your pool and equipment needs.

Excellent email and text notifications. Kept me in the loop throughout the entire process. Negative, only gave us $524 toward a replacement Electrolux dryer that originally cost $1,190 5 years ago.

They are great. Very knowledgeable and showed up on time. The breakdown is on CHW side of things waiting on approval. So they will have to make another trip out. In the mean time my pool will keep losing water. CHW needs to be able to give approval while they are there.

The person they sent was very nice and informative!! He was very nice and answered all my questions. He was very knowledgeable about his job and seemed to care. He was very educated in his position as a repair serviceman!!

My husband Jimmie kept seeing the ad running on T.V. Finally he decides to call. And team member Jake was so helpful and knowledge professional and kind and he lay out what you all offer and answer all the questions that was ask of him. We Thank him so much that we are in the process asking letting our family To get into this program plan.....

The appointment was easy to get. The technician arrived and diagnosed the problem with my garbage disposal. And said he had to get approval to replace it. Got the approval. Installed the new garbage disposal. And he did a great job. Thank you. 😊

I’m doing your survey because the employee that called me was great. Her name is Amanda and was able to get mail board and trust her really quick. You’re lucky company. I have her. I appreciate you hiring good people. That’s a good sign. I think we’ll have a good long relationship. If you have any questions my phone number is**. Mike.

Open and Flow Plumbers responded almost immediately. They sent a follow-up email the next morning and was at my home 15 minutes of the adjusted time, as I had a previous scheduled appointment. He accessed my issued, and now we're waiting approval for a new garbage disposal. Hopefully, today.

Elevate Heating and Air techs were professional and outstanding. Showed up during the appointment timeframe. Emailed to let us know that they were en route. Please continue to use them, and not Sears Home Services

Choice Warranty is the best way to protect your home and all your appliances. I have had Choice Warranty on several houses over the last 7 year and would not use anyone else. When there is an issue with anything in the house, they are quick to fix it.

My technician was on time. Introduced himself, very friendly, asking me what my problem was with my washer. He tried it & heard the loud, terrible noise, tilted it & the whole time he's doing whatever on his phone. In no time at all he's informing me of what the problem is, what it's going to cost to fix it & with it being a 20 yr old washer he's not sure if they'll choose to fix it or replace. I had already paid him the $75 & he put everything back where it went & told me I would be hearing from Choice Warranty most likely by end of same day.

I am a customer and have been dealing a water heater issue. I spoke with Suzanne today on a 15 minute call and she was amazing. She listened, and she addressed the problem while being very helpful and offering multiple solutions.

Choice Home Warranty is THE WORST!!! I have used other warranty companies in the past and this company is TERRIBLE. This deplorable attitude trickles down from the president. All they do is say No!! I have sent the president a email and NEVER HEARD back. They have excellent salespeople who lie to get you to sign up and it is downhill from there. Their vendors/contractors are AWFUL. They misdiagnose, and then the authorization agents are rude and excel in TURNING CLAIMS DOWN. And there is no follow-up. I am a Texas realtor and got scammed. I prepaid for multiple years and cannot even get out. They will not refund my money. AVOID THIS COMPANY.

My washing was making loud noise when in rinse cycle. Turn out it needed a new tub and shocks. The technician was friendly and explained the issues with my washing machine and sent the repair notes. It’s turn it was too costly to fix and Choice warranty decided to replace it instead.

I have been with Choice Home Warranty customer service for many years. I do have an issue with the service vendors, who they sometimes use, such as language and knowledge of the job. Choice Home Warranty is the warranty company for your home appliances, for the cost and the coverage!

Occasionally, Choice Warranty comes through. The company did this time with a new garbage disposal. All it cost was the $100 service fee. The total price for the job would have been $300 according to the service person who was very nice and professional. Small job was approved without question and to my complete satisfaction.

Our technician was on time and already had our dryer diagnosed from what I had told him online, had the parts sent to my house and fixed my washer the same day of appointment so I didn’t have to wait.

I think 1 star is generous, I would give 0 if that were an option. Every single claim I’ve submitted has turned into a battle, with the exception of maybe one. That’s not “coverage,” that’s a full-time argument. Once they decide to deny your claim, the outcome feels predetermined. The appeal process is meaningless, and the explanations shift depending on what’s convenient for them in the moment. It’s frustrating, inconsistent, and feels deliberately obstructive.

In all the years that I have been a member I never been treated in a manner like I was and still am with CHW regarding my air conditioning unit. 1. I had to wait 5 days for an appointment to see a service. 2. My claim was denied because the part that was needed was under warranty. So instead of that was a good thing that CHW wouldn't have to pay for part but only the labor, which is a good thing, I'm still without air conditioning due CHW ignorance

Great work! The job was completed and done in an efficient amount of time. My sink is working like it's supposed to. It doesn't back up anymore, it is draining like it is supposed to after I had tried everything.

I would like to say the service I received from both Choice Home Warranty, and the service company was outstanding. I filed the claim and received a call from the service company that same morning. The service company had an opening that day and completed the repairs. Great Job Team.

I had a wonderful experience with my technician. He came in at my earliest convenience and did the job well the first time. He was able to explain to us what the issue was with the appliance and fixed it immediately.

The tech was professional and friendly. The technician explained exactly what was required and had the equipment with him to resolve the issue. The sump pump is working like new, and he cleaned up the work area.

Jamie arrived at time specified. He was polite and listened to the details of the event. Although he was unable to detect the problem he assured me the case stays open for 30 days and if it occurs again to record the details and call immediately. I am hoping it was a once in a century happening. I appreciate Choice Home's quick response and follow up. Jamie did not give me a receipt I paid by check to him personally.

I've submitted over the last three and a half years three claims, one on a washing machine and two on a dryer, and it was fine. I called Choice Home Warranty, and they said they would have someone contact me. Within a short period of time, within that same day, someone contacted me and asked me information about my appliance and said they would come service it. I paid a $65 deductible and they took care of the problem all three times. The three technicians on the three occasions have all been professional, courteous, told me exactly what they were doing, and gave me some advice. I've been very satisfied.

Our experience was great. We called in our claim, and it was loaded to the system immediately. The tech that came out and did the repair was very knowledgeable and professional. We are very pleased with Choice Home Warranty

New account rep keep force me to sign up the account NOW not even giving any time to for me to review or think. His unkindness action makes me uncomfortable and don't want to sign up any contract. I don't recommend this rep or company to others.

The immediate experience of having the repair done was overwhelmingly positive. The technician was thorough, polite, and worked quickly.

All good. On the initial visit, the technician surveyed the problem and ordered the waterline, and was back a week later to finish up.

Awesome turnaround time. Technician was VERY prompt, courteous, informative and professional. I'm so far very pleased with the service.. He's supposed to return tomorrow with the part for my fridge and finish the repair.

The technician arrived on time and was very pleasant. He reviewed the issue and repaired it quite quickly. Very happy that it is now fixed. This is my first claim. Will be happy to recommend to my family and friends. I'm with my warranty coverage.

Technician was very polite and answered all my questions. He did tell me that they do not make the Maytag Centennial washer and that it would be replaced or given a credit. He also looked under the washer before diagnosing the problem.

I have had Choice Home Warranty for a couple of years. My sand filter is not holding pressure and pressure seeps out of its 31 year old casing. They sent out a tech, and he informed me that it needed to be replaced due to normal wear and tear. Choice Home Warranty denied the claim. I had the company that has service my pool for many years and also from the previous owner of my home, he also stated it in a written evaluation that it needed to be replaced due to normal wear and tear Cost of 2920.00.... On appeal they denied the claim again,,,the lady told me "Well the technicians can say anything"..?? I regret paying them over 100.00 per month and paying additional for pool coverages. At this point I am having to hire an attorney to sue them.

We moved into a new with a fridge in working condition, but 5 days into our account being active with Choice Home Warranty, the fridge took a dump. We filed a claim and we were denied. I filed an appeal, and talked to a case manager. The case manager did a very good job explaining to me why they denied the claim, and I understood why. Overall, I can’t say much for Choice Home Warranty outside of having a good conversation with case manager, even though it wasn’t the outcome we would have liked.

The process went smooth and my AC is back to running again. The first claim was assigned to Sears, who dropped the ball. I called CHW and asked them to reassigned the claim. They did, and a second company picked up the claim and made the repairs.

Experience with the service provider was very pleasant and professional. He seemed to care that the job would be done right. He made sure no other problems needed to be taken care of. He went over the warranty and made sure I understood the details.

I feel there is a too long of a waiting period for the service technician to come out for the repair, which was one week from the time of filing the claim. Fortunately, the problem was the A/C unit and not heat related. To ask someone to wait a week for their appointment is not acceptable.

Really nice work on both of my toilets by the technician, and all the process of the claim was so easy and fast response by Choice Home Warranty and Smart Plumbing…. Thank you so much for the service and response.

After filing my claim I received a quick response and a technician was assigned right away. I had an appointment within a couple of days. Then technician diagnosed the issue and was able to replace my food disposal that day.

Creating the claim for my AC unit was fast and easy. A day later an appt was made. The service provider showed up on time for the appt, was courteous and professional and solved the issue within a couple of hours.

Technician responded the following day if initial claim. He was friendly, knowledgeable and explained everything as he went along. He showed me the part that was malfunctioning and had to be replaced. The air conditioner was up and running properly 30 minutes after his arrival.

The gentleman that helped me set up my contract was very upfront and helpful. He was friendly and he did not sugarcoat any of the issues or concerns that I had. He addressed each one with an honest answer. I just hope this warranty company will be better than the one I had previously.

You should hire more provider like Sam’s. They’re very nice, quick to respond, friendly & knowledgeable service providers. I called to reschedule for a sooner appointment to fix my refrigerator ice dispenser and it took them to fix the problem in less than a day. I believed they operate a family-owned business. Both father & son had provided services for my appliance needs. I’m very satisfied to both of them and highly recommend them.

So when I purchased this it was like $55/mo for 2 years with a $75 co-pay. I have the emails to prove it but the co-pay never took it was just always $100. Then just like 2 months ago I went to cancel because mid contract they raised the cost to $75 because of "increases" and stuff. I wound up disconnected and didn't cancel. Then the storms we had finally took out my washer. I put in a claim on Wednesday 4/15. It's still not fixed.

Thanks to Choice, they have always come through for me and my family, regardless of the job. Just had a bathroom sink clogged and they sent a plumber in a day. They have professionals all over South Florida to assist customers.

Total Appliance came out to repair our ice maker. Alex said it appeared to be froze up and corrected the problem. We were told in a few hours it would make ice. After 12 hours we contacted both Choice and Total Appliance and said it still is not working. They are coming out tomorrow to check it again. We need an ice maker due to the ice we use daily.

I have 2 cases open, one for my clothes dryer, I was denied for lack of maintenance. I had the dryer service 7/30/2025. I appealed the decision on 4/27, was assigned a case manager. Case manager Toni-Ann and Jade D were scheduled for Friday 5/1 @ 8:30am. I called into customer service and let them know at 9:00am I did not get the call, she said she was going to escalate my case. I have yet to hear from anyone. The second I had an appointment 4/29 with Valley View Electric LLC for an electrical issue, the technician came on 4/30. I let the technician know he was scheduled the day before, he knew nothing about it. I told him I was not expecting him and it was not a good time. Technician left and I have not heard from anyone again. Needless to say I am very disappointed. I would not be making these calls if I didn't have these issues.

So easy to use on the app, prompt responses from contractors/repair technicians. Professional and competent and knowledgeable. You couldn’t ask for better service and response times. My garage freezer stopped working and the technician that arrived was promptly diagnosing the issue and provided several options.

I was given prompt access to a service technician who was at my home within 2 days, acceptable time period. He took pictures and thought that my washer could not be repaired. Choice agreed with the evaluation and told me I would receive a Lowe's electronic gift card in the amount of $406 - but I had to wait THIRTY DAYS - THIRTY DAYS BEFORE I could replace my washer - TOTALLY UNACCEPTABLE - AND FOR AN ELECTRONIC GIFT CARD.

Within a hour after calling your company, I received a call from the service technician. He told me that he had a cancellation and could see me within 20 minutes. I was majorly impressed with the turnaround quickness of time. He arrived very polite and professional. After showing him the refrigerator, he started analyzing the issue. Well then 30 or 40 minutes, he diagnosed the problem. He discussed what the issue was and ordered the part that was needed. He hasn't yet to come back to repair the unit. He is supposed to be coming on Wednesday this week. He was very genuine, honest and professional.

Vallens Electrical was fantastic. I put in a work request on Saturday morning around 8:00 AM and Vallens was at my house at 2:00 PM the same day and had everything fixed by 2:30....now how can you beat that. Vallen was very professional and proficient....would definitely recommend.

Choice sent someone out to look at my garage and they fixed it. I also used Choice to have my AC checked if it was doing okay. But that didn't go well. The company that they sent out didn't really check it. That only happened in that particular claim. Overall, submitting a claim to Choice is not difficult. I just call them and they send somebody within three days out. It's a good price.

Technician was very polite and respectful. Answered all our questions and explained what he was doing. We thought the Ice Maker had gone out after 11 years but it was actually a frozen solenoid valve.

The technician fixed it right. We've used the washer twice with no problems. He was courteous and explained the defective part and showed me why he replaced. Good job. That's all I have to say. Anyway, thanks for getting it going again.

Thanks so much Natascha ** for consistently taking care of me. I am truly grateful for your consistent support especially when I am Not even in the country at this time taking care of my dad. I have moved my portfolio with Choice Home thanks to Hayley ** and I really appreciate the outstanding support you have provided with every single issue.