Choice Home Warranty Reviews

The first company that was assigned to make the repair was unresponsive. Choice quickly reassigned the job and it was completed quickly and efficiently. I appreciate their attention to my claim.

Augustine was polite and informative. He helped us make our decision!

Operators were help. The company that were sent for the repairs were not.

I have been a Choice Home Warranty customer for many years. Filing a claim is easy, but the claim processing is time consuming. You call in a claim and once a claim is accepted; it has to be assigned to a tech who will review claim, establish needs and reach out to their vendors to get an appointment scheduled. While it was 94 degrees HOT in my Texas residence, no priority was given as to the urgency of the issue. The company that took responsibility to service my claim, Sears Home Service was not able to come and do repairs for several days, no other options but to wait. I canceled their service. Again reached out to my home warranty, explained situation; new claim opened and again had to wait for claim to be assigned, analyzed and vendor found to take the job.

The plumber came on time and had to go to 2 different stores to get the part. I am so happy he fixed the problem.

Repair man missed the first appt. No call or text. Next day I called Choice C/S & agent set new appt for next morning. I called the Repair number to check, he was not aware of the appt., but told me he could come at 5pm. Came at 6, no problem. To fix the electric panel, I had to pay him for buying the repair part plus the co-pay. How do I get my $20 back?

Claim process was easy. Excellent response time and turn around.

I've had American Home Shield. I wanted to compare and went with Choice. When I do my claims online with Choice and I didn't keep my paper copy of my warranty, it would be hard for me because I have to know my account number. Also, I don't like the fact that they contract third-party people and have no control over the vendors. The vendors send out people that are not skilled.

Satisfied and happy with outcome. The technician was very polite and efficient. Good job.

Job was completed in timely manner. Appreciate the prompt service.

The people I talked to were very kind and very informative. They made me feel that they wanted to get me the best deal for my home and finances. They were very helpful.

I am pleased with the response time from my warranty company. The customer service is excellent. Topline’s service tech was great; he took time to address the concerns.

Polite, responsive, technically very sharp. Helpful recommendations.

After reviewing several different warranty companies, the policy offered by Choice Home was in my opinion the best offering. The coverage was detailed and good and the price was very fair.

We have had an open claim since June 30, 2026. We pay for pool coverage. Did not get the first tech here for three weeks, he then quit being a vendor due to their tactics. Second tech came out, sent in an order for service and they reassigned for a second opinion. They have been dragging their feet for two and 1/2 weeks. Pool is now a pond breeding mosquitoes and I am told the same thing each time I call. I have even spoken with their so called case managers and they say they can’t do anything further. I am told the point of seeking legal action. This is only our second claim in three year and once it resolved they are gone. Terrible customer service and apparently case management is a highest level of escalation. This company is a joke!

I was so pleasantly pleased with whole process and efficiency of Choice Warranty and Allstate Plumbing for getting my water heater replaced quickly. I made the claim in the morning and had hot water by 1PM. Thank all involved in this process.

AC repair tech was very polite and knowledgeable; very good service.

SCAM - They will auto-renew your policy without your consent, and keep billing you after you have cancelled - I just found out they have billing my credit card for 3 years AFTER I SOLD THE HOUSE. - Their contract says they have the right to renew if you don't cancel in writing. BEWARE.

I made a claim, and the computer took down the wrong information, that was over a week ago, and it is not fixed as yet. Now we have to make another claim and pay another $75. This was a mistake made by a computer that has yet to be fixed. We are repeat customers of Choice and paid a lot of money for this service.

Gizzmo was sent to repair my stove. They were very professional and knowledgeable. They have been here repairing my appliances several times and are great.

The technician was very knowledgeable and helpful. Definitely use them again!

CHW is great. A short time after making a claim they emailed me with the technician's business. The tech kept me in the loop before arriving at my house.

Very professional and took care of my issue. Took the time to coordinate his arrival.

Worst decision I ever made, supposed to save the homeowners money. Yeah right. It's a heat index of 105 in Texas, and I still keep getting denied for repairs. Waste of money.

Customer service representative was very helpful and knowledgeable about the business. They helped me with getting the best deal possible and service.

This company only paid me 300 or 400 dollars on a claim for a new hvac system because I didn't contact them first. I had to have it fixed immediately for health reasons. I was really upset because I had been a customer for years.

No receipt of what repair company is coming and it's been about 3 hours.

Service tech was on time as promised and work was done efficiently.

The technicians that came out was great! Treated me like I was one of the family. Thank you again. Alfredo

Choice Home Warranty is hit or miss, they can be great, and they can be horrible. The service techs they find have always been GREAT! Customer service not so much, the wait time is horrendous, there is always some kind of issue as to why they can't give you an answer or cover the claim. I spoke to a salesman about my upcoming renewal, and he gave me pricing...I told him I would speak to my husband about it and the next day he renewed the policy without my authorization and of course the entire amount was removed from my bank account. Now I have to wait up to 30 days to get the money refunded, which is not right. It took less than 30 seconds for you to take something that I never agreed to! As I said, the service techs are great, and very thorough. Great reputable companies and no long waiting period unless your AC goes out in the dead of summer in South Texas then, there is a wait but usually not too long. The company itself is ok at best.

Technician was on time and correct our issue within an hour.

Pro Price was on time. Diagnosed and fix the minor issues. The tech explained the problem and fix in clear language. All around excellent experience.

CHW services were great. The tech for the garbage disposal contacted us early morning to come over earlier than scheduled. We didn't get the message till about an hour later due to working. He didn't come at all then. We had to call him. Then he almost did it again the next time. We got him over a couple days later and he took care of everything.

I had an active hot water leak in my wall from that horrible Quest piping. The problem needed to be addressed quickly, and the water had to be shut off until repaired. Although a plumber was assigned and scheduled, the appointment was set for five days later… There was no way I could go that long before it was fixed and things could be back to normal… except the water damaged wall. I had to pay an extra $150 to have the plumber come out that day as an emergency repair. So the policy didn’t cover this expense. 😩

Good and best home warranty company. They always pay attention for the customer.

Choice Home Warranty is easy to deal with and quick to respond. We have had good results with the claims we submit and the service companies have been very professional and gave us quality work. By far the best home warranty company we've ever used.

The reply was quick and the service person was very friendly. The issue was troubleshooted and a correction was found. It’s great having Choice home warranty.

My dishwasher was not drying the utensils etc so I called Choice warranty and engineer was at my home within 3 days and he ordered the parts and within a week my issue was resolved. Thank you choice warranty diamond service centre for the prompt response and great customer experience.

Professional, friendly and knowledgeable and easy to talk to. Great company.

Always look for anything not to cover the warranty claim! Very disappointing!

Technician was very pleasant, knowledgeable and took his time to complete the job and left the garage very clean.

My tech was named Melvin and he was GREAT, he called ahead, arrived on time and diagnosed the issue. I wish he would have been able to complete the job, but he needed to order a part. So nothing negative against him! He also had a pleasing personality. I had never used this HVAC co before, but would request Melvin again.

Choice Warranty is very good Company. They're very efficient in handling claims.

Arrived on time a week ago. Explained the parts he needed. One part was out of stock and he had to order it. He explained he would be back in a week with the ordered part. One week later, he arrived on time and installed the necessary parts. Flamingo Repair is the local company that Choice Home used in my area. They are also a first-rate company. I found that the home warranty competition in my area uses third party repair companies that do NOT have the staff and the knowledge of Home Warranty's partners. I highly recommend CHOICE HOME WARRANTY!

David **, technician, arrived on site within the window. He resolved the AC issue immediately. He was very professional.

Slow to respond because they had wrong information.

Technician was on time, professional and knowledgeable.

We woke up at 2 am feeling our house at 88 degrees. I discovered our AC compressor/condenser unit not working. I called Choice Home and described our condition and they started working on our claim. Within an hour they had notified us that they had identified a technician and confirmed that they could service our AC within 24-30 hours. The AC company came within the designated service time and got out AC repaired and back up and running.

The plumber who came out to resolve our issue was thorough and exhaustive in his search for the root of the problem. He was very communicative, explaining his process every step of the way. He identified the hard to find problem, made the repair and helped to ensure a similar issue like this would be easier to spot in the future. Overall this was a very positive experience!

Courteous, polite and informative. Cleaned up after completing the job.

He was very nice and knowledgeable. Would ask for him again.

Choice provided tech to fix my washer. I was pleased with the professionalism & respectful manner.

We had a leak that went undetected for a while. The plumbing company came out, found the leak and fixed it. The plumber did his thing!!! Great work!!

I’ve had Choice Home Warranty for 2 years and I have been pleased with their service. I always get texts when arriving. And a clear understanding of what the issue is.

Great Job Great Tech… Very attentive. Met exceed my expectations.

He was very nice and personable. Very good employee.

It was a very unpleasant experience. Not only was the claim denied, but the repair company they recommended kept rescheduling two consecutive days having me stay at home the entire days. We even had informed them we would pay the entire bill just to have it repaired. We ended up calling a different AC repair company to see about fixing it.

It cost me $100 for nothing. First attempt no one showed up or called. Second time learned it was under warranty. So the $100 was a waste. Now it’s on me to figure this out and get what was needed. I see the writing on the wall. It’s garbage disposal. A little over a year old. No one’s Choice will help me.

I went online and compared Choice to a couple of other companies. They were all about the same so since I have used Choice before, I went with them again. Recently, I requested for a service call and within 24 hours I got a response that they were gonna reach out to find somebody. Within that same 24 hours, they found a company that would come out to take care of my air conditioner situation. Everything was pretty fast and that's one thing I like about Choice. I like the service that I received. I used the website to request service and it was pretty easy. The price is also comparable to some of the other companies that I reached out to.

After reading the contract I must say I agree with some things and others I don’t. You must read small print. The sewer service which is extra don’t cover much such as outside lines digging up the street to correct any issues, etc. Lots of other little things it don’t cover on bathtub repairs etc. therefore I have decided to cancel after reading all small print of the don’t covers. It’s way better than the one I have but not as good as the one I will eventually choose. Sincerely Karen

Fast reliable service, repairs are done right away.

Antwain, from Rebel HVAC Experts, was exceptional! He far exceeded expectations compared to previous experience with other vendors. He knew exactly what he was doing, and spent less time then I thought to replace parts and recharge the system. He was also a gentleman to work with. The system was functioning normally again as expected.

Very fast claim submitting process and hopefully the situation is promptly resolved.

Worst. Warranty. Company. Ever! I highly recommend this plan for narcissists! You should put an option on star rating for zero stars.

Service was okay. I had to cancel the claim because my garage disposal start working the next morning.

The service people are great. I would like to an annual contract $$ because it seems my monthly fee keeps going up based on how many claims I file. Other co. have 3 yr contracts with one price, no matter how many claims. I would like that option.

The service man was very polite and knowledgeable. He explained everything he was doing and why. He went over how the disposal worked and the proper way to use it.

Choice Warranty could not be more responsive. Additionally, the companies they choose have been exceptional. I could not be more pleased to have chosen Choice!

I would recommend the vendor and the technician. After several companies had tried to fix the AC, they really nailed it and offered a solution.

I filed my claim and within a day or so, I heard from an appliance repair company. The repair company was quick to get in touch with me to set up an appointment. The repairman was prompt and courteous and after thoroughly checking my washer, he told me he was unable to fix my clothes washer that day because he needed to order a few parts. He was back later that week with the parts he needed and fixed my washer. It works great now and I am happily washing clothes again.

We saw an ad on the television concerning home warranty by Choice and the young man that we spoke to concerning it after we called in was very nice, very informative and just got real good vibes from speaking with him. He was very honest with us. He offered other deals to us as so he understood our situation. So I want to thank the choice company for having such a very nice employee. So look forward to working with you and thank you.

Your service technician, Ron was terrific and got the unit running, however, as in many cases with warranty services the solution was not covererd andir requires a $1350.00 cure that is taking a week for someone to fix. Not mad knowing this is the summer madness of AC work and I am a least with AC this whole time. WeatherTech has been very reasonable in trying to fit me in their schedule for which I am thankful.

I had trouble entering my card number. I am 72 years old and I am very Slow, so it takes me longer to navigate through the keys. If you could slow down the AI, in that section, that would be a positive in my stars.

I had a technician come out to fix a light fixture. Was told to diagnose and after that was complete was told approved then turned around and did not approve. The technician contacted the company several times like 5 with no response at all while at my home I spoke to the technician that night and no one still had contacted that whole day.

Very knowledgeable. Came in and set up equipment for analysis the problems. Ordered parts and will get back next week to set time for repairs

My experience with the agent was perfect and I wasn’t on the phone but a short time.

The man was very polite and helpful, and I got my plan started easily

We saw your advertisement on TV and called to get more information about your plan. Spoke with your representative Maurice and found it very informative and decided to go with the program. Maurice was very professional and answered all our questions and gave us all the discounts he could give us. I am a 100% disabled veteran and unemployable especially at 81 years old and discounts are a big thing. We do appreciate your great home warranty service.

The associate I dealt with over the phone was very honest and very easy to understand and work with

The service man was very punctual and knowledgeable. Didn't take him long to fix the problem.

I did not receive a telephone call telling me the date and time. Instead I got an email that I didn’t see for a couple of days. When I called in I was told if my request was put back into the systems I might even get a later date. 4 days without air conditioning in 100 to 109 degrees, is not acceptable especially since I’m 77 years old and have medical issues bothered by the heat. So, you need to change your policy of sending emails only to calling, also. Talking to a live person to be able to explain my situation would have been better.

I waited two weeks while you tried to find someone to take the ticket to look at and fix my microwave. I finally decided to take it on myself. I had two different places tell me they won’t do work for Choice Homes anymore because they have failed to get paid for work done. The only way I could get someone out to look at my microwave and then fix it was to pay them upfront. I had one owner tell me he had taken a credit card over the phone from choice homes then the charge was disputed and he never got paid. Shame on your company for leaving hard working people who did work to be treated like this

Todd ** is such a great Rep. He not only helps our clients in Real Estate when in need, he also takes care of the Realtors as well. He helped me get my claims in quickly for my A/C when it went out and my dishwasher when I was not able to place the claims sooner. I have had horrible experiences with other H.W. companies. The whole process with Choice was a lot smoother.

Troy was very personable and straight to the point. He answered all my questions and Because I had Choice on my previous home and loved the service we received, it only made sense to purchase the same warranty for our current home.

When I recommend you to others, I always tell them you and your service providers are lifesavers—I firmly believe that, and I couldn’t get along without you!

Terrible response time. Not approving a fully covered repair with enough money to complete the job. Horrible customer service, calling them is a waste of time because the people you need to talk to “do not accept phone calls”.

Kareem was very thorough and honest. He saved us thousands of dollars from having to buy a new furnace

I have a policy with them for only 4 months and they doesn’t want fix anything in the house. AC broke down twice in June and July the two hottest months and they denied my claim twice, so I just cancel my policy and they just going to refund me 170 dollars, they got mad because I told them they was breaching the policy contract and they said how? I’m just tired of this kind of companies, all they want is your money and that’s all, I would never recommend CHOICE HOME WARRANTY to anyone. Just stay away from them. They are rats. 🐀

Robert did a great job. Found the problem. Got the ok and the part ordered and installed.

Choice made an appointment for my service without consulting the provider nor communicating the information to the provider. Very confusing. Only because I had experienced this previously did I know to contact the provider directly. Also, Choice didn't provide me an invoice for the bid from the provider and what would be covered by the warranty.

Stan solved the problem of the garbage disposal quickly and took extra time to share some helpful recommendations.

Signing up was smooth and easy. I now have a highly recommended company for my home warranty. Thank you.

Easy claim request. Advised customer of what to expect. Fast scheduling. 5-star pricing.

This was my first time using your services and I was pleasantly surprised. The process from start to finish went smoothly. The technicians. who arrived - Hectoe ** and his partner - were so professional and personable that they made the experience a pleasure. I learned more about the process and feel comfortable using the service again if the need arises,

He was great. The electrician always does me right. I love when it comes. He always does his job and sees things and tells me what to do. Thanks for your time. God bless.

Technician came in two days to check my icemaker which I reported it did not work. He said it did not work. Still waiting on repair. 2 weeks plus now waiting for repair. I would think if someone reports icemaker does not work the company would send him out with a new Icemaker in case he can not fix the old one. Was told company booked solid and cannot repair until late August to repair.

Great service. Great job. Was very impressed. The technician came. He got right to work. Did all it was needed to do in no time. Found the problem. Fixed. It gave me my bill and that was it. Very simple. Very easy to work with. If you wanna a company that’s very easy to work with use Choice #Warranty.

The company sent by Choice that handled the kitchen disposal issue was professional and prompt. They came with needed tools and a replacement disposal.

Rob has been knowledgeable and thoughtful. I'm very pleased with his assessment and repair work is scheduled. Thank you.

He did a great job, very knowledgeable and thorough, explained everything in terms I could understand.

Very easy process, agent was extremely helpful and friendly. The agent was so easy to understand. The price seemed fair.

Very polite and knowledgeable. Quick and efficient service.

We had three appliance issues. Service people were organized in a reasonable period of time. Service people kept in touch and came when they said they would. They were courteous and efficient.

He was very courteous, professional and very knowledgeable. He knew exactly what the problem was.

The company that was scheduled for the AC repair was timely and communicated with us in regards to their arrival. Unfortunately, they only serviced the main AC problem because they said they were not given a claim # for the mini split system.

The technician was very professional and courtesy, very knowable.

The technician was very friendly and thorough. He was punctual and knowledgeable. I wish all technicians were were as friendly and courteous.

The tech from Kwik Serv Plumbing and HVAC was professional, informative, and detailed in explanations.

Communication and service and speed of response and resolution have been excellent!

Came to my home within 2 hours of making the claim. Diagnosed the issue, ordered the part, and returned to install the following week. Very knowledgeable and capable.

Very professional. Communicated the problem and fixed it.

The rep was talking so fast, and hung up. Before we had a chance to talk. Have no idea how he took the 100 dollar payment. Without me giving him/her. The credit card number.

We have had Choice Home Warranty for many years. In all of that time and with many claims, we have always been thankful that we made the decision to enroll in the program. We have marveled at how rapidly they respond to our needs and how professional and reliable the technicians are that have repaired or replaced our appliances and heating/cooling system.

Problem has not yet been solved, waiting for a part.

Choice Home Warranty has always come through when I’ve had issues at my home that requires their expertise.

Great service, addressed all my needs and was able to get into a better internet service at better price as well.

I used another company for a short period of time and I wasn't dissatisfied with them, but they didn't cover as many things as Choice does. I did some research online, and Choice had good reviews. I signed up with them and I just reupped with them for three years. I also referred it to someone and got six months free with my three years and an extra month for the referral.

I am very happy with Choice Warranty till now. Right communication and the technician. I think he was Kenneth. Was excellent, very professional and on time.

Appt set same day for 1 week out which was great. Technician was professional and helpful. Got it fixed and we are done.

I have been with CHW for almost ten years, I have had refrigerator, oven, dishwasher and washer replaced. I had several repairs. All of them with companies that has knowledge of their expertise and quality and quick to finish the job. Thanks CHW, I appreciate your services!

I was happy to see the technician get to the appointment at the time they scheduled and didn't have to wait long without our AC working. He explain and showed us what was wrong. Patched the coil that had the hold and now we have a very cold ac.

Assigned technician (Sears) kept me informed of arrival times and technicians were very knowledgeable and explained every step performed to get my A/C unit running. The only complaint is the time between unit inop and repair was almost 2 weeks.

The support group that I interacted with today were amazing, they were very attentive and moved the claim along with no issues.

Very disappointed that it took so long for a service person to come to check our refrigerator that needed to be kept on and running for almost 2 weeks and we had to keep following up. Sears repairman was finally scheduled and they were great. Choice Warranty was sent their recommendation and photos. Decision was made fairly quickly and replacement was approved. Replacement amount was unacceptably low so we asked for reconsideration. We were told that per the model submitted that was the maximum. Model they described was incorrect and we had a copy of the photo submitted by repairman which had to be uploaded again.

Awesome customer service. My wife called in. Tech was dispatched and issue was scheduled to fix Disposal and fixed and works great.

The technician was very professional. He tested the washer in several different ways to find the problem. He did it in a very timely manner. The process was not stressful and he explained all problems with the machine. The person emailed me after the technician left to let me know what the next step would be and why they made a decision.

Upfront and easy to deal with and understand. 73 year old senior, fixed income and this seems like a good fit.

I notified Choice about the issue with my washer and they immediately contacted a contractor to repair the washer. A contractor name, phone number, date and time was provided. I called the contractor to confirm but they were not able to provide a technician at the time given but confirmed another date. The technician called me 30 minutes before arrival. The tech had all the parts needed to complete the repair. He was done in less than one hour. I am very satisfied with the services of all involved!

Planet AC service was awesome! Ben was on time and called to let me know he was on his way!

I am not authorize my consent agent his name ALBERT to charge to my bank card, and I am not happy with his service. Please be advise.

Excellent repair of our AC blower motor. It was a long wait to get it done due to the part order time and many other appointments in front of us, but after 10 days of the hottest SoCal weather, it's working fine.

Responsible and on time. Reliable and honest. Pleasant experience!

Was a very nice interview. Oscar was a very pleasant person.

Very good from start to finish. With great thanks and much appreciation.

This company will not stop harassing me from multiple phone numbers multiple times a day after I've asked several times to remove my number and stop calling me that I am not interested in the service. Non-stop emails and calls. To the point of harassing me, I am sick of this!!

Each time I've dealt with an issue, CHW has been easy to file a claim with and prompt attention is given to whatever matter is at hand.

Your Plumber wanted too much money so you wouldn't pay for my repairs. So I got someone to fix the leak for $152.00. That's why I'll cancel my insurance with you when it runs out. Why pay for insurance if you won't cover anything. At least you can do is pay me for my cost of $152.00. Will you cover the cost to get my ceiling fixed that the leak came thru into the Living room and Kitchen.

I would like to thank Jason for being so patient with my getting my application warranty set up. The whole process was very accurate and easy to follow, everything was laid out for me to follow. Thank you, Mildred **.

Super easy to submit claims online! Quick response and assignment to a vendor!

Awesome work and timely response. Thanks for the wonderful response.

This is the worst ever home warranty that anybody wants to deal with. I don't understand how CONSUMER AFFAIRS even suggest it and have it as one of the best company. Before anybody buy their home warranty should check the BBB and the peoples reviews. Read their deceiving contract before signing for anything.

Very professional, very knowledgeable, answered all my questions.

My air-conditioning would not cool the house. They first scheduled a repair person with 1 star rating and 84 bad reviews. I canceled and then they sent Sears which had a good rating. Sears does not have a human you can talk to. Over the course of a week the firms AI emailed, texted, and called me over 48 times. They had misinformation about the appointment. When calling Sears back you get in an AI loop. Very frustrating. The technician that came was very good, but then Choice rejected the claim. Choice said it needed just a routine service that if I read the fine print, it is not covered. My air conditioner would go on but not cool. Not happy with Choice.

Tim ** was very helpful in signing up for Choice warranty. He explained the plans on what I needed. Explained other options as well to save extra money.

Extremely knowledgeable, very respectful and personable. Treyvon was very thorough and explained everything he did to check our roof for leaks, of which there were none. We highly recommend him/his company.

Plumber did repair work. But toilet is not working a day later. Trying to reach your company for help and left on phone over an hour. Had to hang up to visit Dentist. Not happy w/ Choice because humans do not help. Jb

Technician was great. He came in an diagnosed the dishwasher needed to be replaced. CHW the company was very disappointing. To replace the Bosch 500 series dishwasher CHW offered me a $272.00 Lowe's gift card. On sale you might find one for $999. I thought this was a mistake. I didn't have an off brand dishwasher, so I appealed the claim. I talked to Lashonda (who was very nice), but she informed me that their vendor would supply an equivalent dishwasher from a "Builders Buyer" for the $272. Great, so who is the vendor that provides the $1k dishwasher for $272. Well she couldn't tell me that as I don't believe they exist. So I filed a complaint with the NC AG office: Your submission has been received. For your records, the File Number associated with your submission is: **.

On time and good service and given suggestions for maintenance.

Customer service was prompt and courteous. Even though she was not able to help me with anything extra with which was already communicated with me for amount company was paying for the appliance, she listened to my concerns.