Choice Home Warranty Reviews

I am very disappointed in your service. I pay you almost $100 every single solitary month plus I have to pay for whom we never come over the fixed merchandise. You fixed absolutely nothing. I’m just wasting money with your company as far as I’m concerned. Your advertised state that you repair garage doors, we wind up paying $400 out of our pocket for something that your advertisement say you fix

They did cancel and reschedule with me and they called to let me know and they came next day promptly in the time window they gave me. They explained what was wrong and my options well. They seemed knowledgeable and answered any questions I had.

I had two very bad experiences with Choice Home Warranty (CHW). The first one, I lost power in one part of my house. CHW sent a technician who said he will need authorization to check all the circuit breakers with another technician and needed authorization from CHW. CHW denied my claim stating: "After careful review, we regret to inform you that your claim is not covered. Based on the information provided to us by you and the Service Provider(s) assigned to your claim, it has been determined that the wiring has broken and must be replaced. This is not normal wear and tear as the wiring cannot become physically damaged through normal operation of the unit. Please refer to section A2 of your policy."

I’ve had this Warranty company on multiple of my homes. I’ve only had to submit three or four claims throughout the years, but each time my claim is completed very fast and professionally. I have had no issues! Highly recommend.

I have had one claim denied, although I was told it was covered when I called to double check. Then told over the phone that the small print mattered more than what I was told. I was approved for a water heater. Then given a quote for " extras" not covered to the amount of $1675.00! That price is way out of line for work to be done. I am going to cancel because I feel like I've been scammed. I read all 19 pages of the small print before I signed up, and saw no red flags. The attached email made me believe it was covered and I would pay nothing.

The water heater repairman was very professional, knowledgeable and helpful. He figured out the problem quickly and resolved it completely. Simply topnotch. We now have hot water for all of our needs.

Just discovered a major water leak that occurred while I was out of town. Choice responded very quickly. Plumber was out next morning and found the source in a broken valve of my RO system. He contacted EcoDry to come in to start remediation and they sent a crew last night to pack up my kitchen. Everything seems to be happening in perfect timing. They are here today to start removing damage.

A company named "Gifted Air Conditioning" came on September 6, 2025 to clean the condenser coil with water and change the A/C refrigerant. The company was end up running the cooling system and the heating together. According to the "Florida Power Light" which caused my electricity bills went from $160 to $476. Attached is a copy of FPL reports.

The technician sent out were very knowledgeable and very helpful. They left no mess, cleaned up everything. And that was very much appreciated. I am still not happy with prepaying hold authorization holds on your card and then pay the technician on site. But it worked out.

Ceasar was great. He showed up on time, was polite, and knowledgeable. He ordered part and came back in a timely manner. I am in the appliance business in Connecticut and would love to have people like him work for me.

I have yet to have a positive experience with this company. The only claim (of 3) that has been ‘resolved’ is the claim for my Whirlpool Cooktop. My only offer was $389 to replace not including delivery, setup, installation and haul away. The most recent claim was for a water heater that has been ‘fixed’ twice. The technicians said the only fix was to replace… The claim was denied because the issue was not ‘normal wear and tear’ on a 14 year old water heater. They have exactly 29 more days to deal with me….And my money.

Your automated agent needs work. I kept cutting out. Could only get half of what I wanted. After many please repeat request the claim was made. When the claim was no longer needed I canceled it and assumed that when it said no further action would be taken I assumed that the contractor would be notified. He was not. But he should have been. I had to do that. Not right. Not a good first claim experience at all. I will stay with you and if and when another claim is needed I trust it will go better. If not it will be your last chance as I will go elsewhere.

The technician came on time and was very courteous. His knowledge of the fixtures was evident. Took care of the problem in a timely fashion. I will recommend this technician to anyone who needs a plumber.

I have been a customer of Choice Home Warranty for 10 years. I've had multiple houses recently. I've had just one house. I have just renewed for another 3 1/2 years because Customer Service is what they say it is and their claims process fairly. I've had a couple small claims and recently my washer broke so they're replacing it because he can't get parts for it. Any service companies I have experienced have all been excellent.

I don’t have the money for it but he gave an affordable price then came back with another offer so I just canceled the whole thing. I don’t want anything so please cancel the policy number. Thank you.

Thank you for addressing our refrigerator need. The service Goodman was good. Having to wait a week for scheduled appointment was not my first choice. The serviceman was good and on time for the scheduled appointment. Cleaned area as he worked and cleaned up when finished with repairs.

The service company was awesome but Choice Home Warranty gets less than 1 star. My first claim is one of the most regretful experience in dealing with a company that is so highly rated. I'd love to hear from you on how we can make this right by paying me back the $300 it cost me or cancel the 5 year contract I just signed 38 days ago.

Fantastic service. Easy to work with. Took a terrible problem and fixed it with ease. I took one look at the problem and realized it was beyond my capacity. Not this guy. He did a superior job. Thank you.

Thus technician was friendly polite and very helpful. Thank you for sending him to fix my garage door opening. I would highly recommend him. I was very happy with this service he did in my home. I would highly recommend this technician. I am happy to have my garage door operating again.

I highly recommend Choice insurance for your home. They are far and above any other company when you have a problem, they are prompt when you are in need they are there for you, no messing around, they take care of you.!!! They say what they do and do what they say!

You guys have been nothing but scam artists. For a month you left a senior in the cold with not fixing my hot water heater but continuing to lie. Now the last scam you gave me a false Plumber who keep promising to show up but never did. Remember you will reap just what you have sown to me and the countless customers you have scammed. 😔

I am being asked to share my experience regarding my most recent claim, my water heater. I received an email from CHW that my claim was made and I would be notified once a technician is assigned. A following email said my SCF would be voided. I don't remember hearing this term before. I checked with the provider, Fidelis Repairs FL and when I spoke with Max, the business owner, he took offense when I mentioned the SCF would be voided. He believed it meant his company would not be receiving the $75.00. We had a misunderstanding and he told me to find a different provider. I told him I will call CHW and clear this up.

Had my first claim today. Wound up saving money on my policy. And the service people there were delightfully helpful in every aspect of it. I'm feeling good and I'm glad I chose. Choice Home warranty for my coverage. Feeling blessed today. ☺️

I have had a very positive experience with Choice home warranty. They answer my calls quickly, are polite and found a repairman quickly. They won't be here for a few days so I can't say how the service call will go.

Communication with service technician was great. He kept me abreast of delays. He returned when the issue was not resolved and advised me as to what he thought was an issue out of his line of work. He was pleasant and patient.

I was given the water heater I needed and all I had to pay for was the installation. This claim saved me about 1K if I had to do it without any warranty. I buy the 3-year plan and so far, it has saved me money several times over.

They were great, fast to fix the problem! Came as urgency service. Needed heat on the second floor before my pipes burst because outside was 12° degrees. I have to say they were very professional and very knowledgeable.

We has cleared out the cabinet below the kitchen sink so that the plumber would have full access to the pipes. I wasn’t in the room when the plumber first arrived. He was greeted by my wife. I arrived moments later, but from the time I arrived, he did not turn on the faucet to even test if the water was or wasn’t draining. He didn’t even touch the pipes under the sink. His inspection was totally visual! I asked him how could he even detect where the blockage was without checking anything or even turning on the water.

I was listened to and given the respect that you don't normally get anymore with customer service. I was also quoted a great price for this coverage, and I am happy to say that I will be a new customer for the next 3 years. If all goes well, I will sign up again for 3 more years.

Very easy to do a claim and appointment was given immediately. Very satisfied with Choice Warranty and their services. I would definitely recommend them. Very easy to make appointment and receive service.

My ability with getting a policy was exceptional. Shemar was the customer service agent and his knowledge and attitude was great. He was very thorough with explaining the policy as well as offering me a great deal on a 3-year policy. He compared this policy with my current policy and showed how Home Choice is a great choice.

Kenny **, Master Electrician, from Our Father Electric, came to my home and diagnosed the problem accurately. He was polite and courteous during the whole process and I have already recommended him to a family member.

HVAC Technician was great. Very personable. Found the problem fairly quickly. Problem is, Choice Home Warranty denied the claim. I did not get an explanation as to why. Highly dissatisfied with them.

Our tech communicated well and was competent. I appreciated the transparency and the patience taken. A walk-through of the issue and how to resolve was explained in plain language, and I could document the information as a resource to prevent future maintenance issues.

I had an outstanding experience with the Technician from Choice Home Warranty. My washing machine was not spinning, and he diagnosed it quickly. Technician was professional, arrived right on time, and explained the repair process clearly before starting. The machine is now running perfectly, and the work area was left spotless. I highly recommend them for any appliance repairs.

The company that actually fixed it the guy was great. I had another guy come before yesterday and he never put the report in to Choice warranty. Then I have another appointment this coming Monday and now my washing machine is fixed. I was very confused cause it was three different companies.

The technician was prompt and found the issue. The parts will be ordered. The repair person will notify me when the parts come in for the washer. It should be in a week or two. I have had a good experience with the repair company that my home warranty provides.

Once I submit a claim, I always hear back quickly with the technician name, company name, day and timeframe for the technician to arrive are provided. The work is done accurately. The issues are resolved. Todd from Eco Cool LLC is very knowledgeable and professional.

My A/C unit —the only ventilation in my apartment — failed when it was 80-plus degrees. I called Choice with whom I have had a policy for 5 years. Choice sent a “repairman” from Sears who said he couldn’t repair the unit and set a return appt in 2 weeks. As I am 88, on oxygen, disabled, I could not exist in an airless environment. I called Choice who instructed me to find a repairman, for which I was advised by my apartment mgmt. This company replaced my unit in one day. Choice is refusing to reimburse me.

David at ext. ** was extremely helpful and answered all my questions. I hope the company stands behind all that is offered without problems. I will recommend it to friends once I see how it works and if they do what they say.

The technician that came out was very respectful and took care of the situation, He explained the problem and took care of it replacing a couple parts and stayed making sure it was fixed. I'm very happy with the results.

Service was very good - by service I mean when I made the purchase - Not fond of someone calling me while I'm online researching but it was ok - I really liked the fact that I can contact the original representative for any future questions.

Mr. Corey ** was very helpful and knowledgeable about what he was doing. He explained the task he needed to perform and assured me that if there are any further concerns or questions I could contact CHW.

Jonathan Turner (Multitask Repairs) is an angel! My hot water heater went kaput during a snow/ice storm (more ice than snow). When he came to replace the water heater, my driveway was still icy & he wasn't able to get up my driveway close to the house. Instead of leaving, he unloaded the water heater onto a furniture dolly & WALKED up to the house (about 1/3 mile)!! He was so professional and his above & beyond was truly appreciated! His halo was shining bright that day!

Horrible. Motor in washer went up so Choice only replacing my washer with a 400.06. I can't even buy one for that and on top of that I have to pay for someone to remove my old washer. What a rip off. They went good to horrible customer service since 2021. Time for a change. Stay away from Choice. I rate them a big fat 000.

They did give us some monies back for a refrigerator replacement. Took a Very Long time to get it so we had to buy it ourselves and now have a gift card at Lowes for "something" Not too useful. Our tankless hot water heater gave out and they cannot give us any answers for this so no showers or washing dishes for weeks and weeks. I'm not sure about these folks and would recommend to stay away.

Michael Beamer Electric was on time. Not sure yet if our problem was completely resolved but Michael was very thorough and explained in detail all that was done. Michael had come out before on another issue which was resolved and I would recommend him.

Working with CHW has been very difficult and a total disappointment. This experience has soured me on ever purchasing another home warranty plan again. The furnace went out in -19 degree temps with-23 wind chills. They said I had to wait 24 hours for them to find someone. It was emergent. Pipes would freeze with these temps and there was a 6 mo. old baby in the home. Days later they said sent a email stating I could hire my own. I never received such a message. I had to hire my own because it was intolerable and pipes were freezing. They refused to pay. They found someone 4 days later. Their communication is terrible.

Diagnosed problem expediently. Repaired expediently. Communication very good. On time. Removed and replaced dishwasher with care to kitchen floor. Cleaned up. Very professional. Claim filed one day and was contacted very next day. Received text from repairman next day would be onsite following day.

Thank you CHW for working so fast to resolve my claim 10x better than my last home warranty before I change to your Co. Big Big difference from Choice Home Warranty. Your technician Thomas S. was good and very knowledgeable and explain very well my appliance problem.

I had used JR Plumbing and Technical Services, from Choice Home Warranty for another issue. They were prompt to respond, on time for scheduled appointment, very knowledgeable and quick to find a solution to the problem, I was shown and told exactly what was done and told what was replaced. I was always asked if there were any further issues I needed help with. They were honest, clean, very efficient. I needed a part that they didn't have; it was ordered and installed the next day. I recommend JR Plumbing Services, for the best service and trustworthy work.

There were three faucets leaking because of the age of the house. I always change the seats and springs myself and so realized this is not one of those scenarios. Choice claim saved me a lot of money replacing each one of them and the valves that were going bad also. I am happy to have choice on my side. Though the service fee is on the higher side, the customer service is really good. I highly recommend this warranty company.

CHW sent local appliance repair A-Tech Services to repair my washing machine. Great repair company, very professional and courteous. Will recommend Choice Home Warranty and A-Tech to everyone. CHW was very prompt in getting my claim moving to repair services. A-Tech was quick to my location access problem, order parts and return with parts to repair my machine.

I’m still waiting to hear from a service technician. It’s been 3 hours. I haven’t heard from anyone. I’m a handicap Senior that need assistance with getting water back on and running since yesterday. Please call technician and have them call me.

Awesome technician from Appliance 911! Choice scheduled it too far from when I needed it but you have the option to call tech directly and get problem solved sooner! I do wish Choice had more choices for weekend help! I had to redo claim to find a tech sooner. I assume that a lot of techs that are in choices system only work m-f and people who pay for warranty often get problems needing to be fixed on weekends.

I was very disappointed in the first HVAC company assign to my house. I was given a phone number that was not hooked up to anything. I could not contact the vendor. Nor did they ever reach out to me. Sam Service LLC. A complete waste of my time. I lost a whole day with this. I give Choice Warranty a Zero for sending me this contractor. The next vendor was a big improvement. Air Harmony. They responded back and kept me in the loop. So far, I give them a 10. The next comp.

Agent was flawless. Enough said! He was able to apply veteran discount and multiple home discounts to my policy which really assisted me as a disabled vet on fixed income, bless my sister and mom. Much respect and appreciation to the gentleman.

Choice Home refused to pay for my service. I have tankless hot water and the water flow slowed and the water didn't get very warm which means it had to be descaled. Choice Home would rather pay for a new one ($5,000) than pay $300 for a descaling to prevent any damage.

Worst experience I have ever had. Even though the tech insisted that our damage was due to normal wear and tear the claim was denied because the adjuster said it was not normal wear and tear. What a scam. This is my first claim, but I suspect that every claim will find some reason to deny. I am going to cancel immediately.

I wanted to take a moment to express my appreciation for Daniel, the LG Technician who assisted me recently. From the start, Daniel was incredibly professional and communicative, ensuring that I was kept in the loop throughout the entire process. Not only did Daniel return my call promptly, but he also took the time to clearly explain the situation and the issue at hand. His ability to convey the information in an understandable manner was greatly appreciated and made a significant difference in my overall experience. Thank you, Daniel, for your excellent customer service and dedication to resolving the issue. Your professionalism and clear communication have not gone unnoticed, and I am truly grateful for your assistance.

Our washing machines stopped working over a month ago. It took over two weeks to get a technician to come look at it and then another week for them to let us know they were gonna reimburse us towards a new machine. We are still waiting to receive the compensation voucher. I can’t say that I am thrilled with the long amount of time it takes to get the process, taken care of having to use a laundromat for over a month while waiting to even go buy a machine and then waiting another two weeks for it to be delivered is extremely disappointing. I was at least happy that they were going to put some money towards a new washing machine for us.

Dinal was very accurate and worked with professionalism and was polite and listened to my needs. He is welcome to come back to my home. I will request him if I ever need his services again. He showed me respect and he explained everything he did. He showed my husband how the equipment works and made sure he understood all the issues. That is a great technician.

The technician was professional and helpful. However, I was very disappointed with Choice Home Warranty. Choice Warranty did not approved my claim because the problem must be based on normal wear and tear of the system (water heater).

Choice Home Warranty is the best home warranty company. When submitting a claim, they are quick to respond and the claim is assigned very quickly. The vendors are some of the best vendors I have ever dealt with. I would recommend this company to my friends.

They will create ways not to cover your claim. They will give you a conflict manager who you can not talk to, they don't answer the phone. Then they will set up a time to call and send tons of text reminding of the time of the text. When the time comes, they do not call. I call them, they cancelled my policy so would not have to pay for a part that was old and hard to find.

My fan did not come on to heat my house. I contacted CHW and they contacted a great HVAC team and they came out to fix my heater. They ran tests and determined that the circuit board needed replacing. They ordered a new circuit board. They direct wired the fan and showed me the turn off switch. When the circuit board arrives they will come back and complete the job without another fee. CHW is a great investment to keep my home HVAC and appliances running..

Warning, this was the worse phone call I have ever had with a company. Steven was the representative. I told him I wanted a monthly rate. Said I had to get a year. Then he said he would do it by month. Said, "Since you are a veteran I can get you a deal for three years." I did not accept their protection plan.

I had lots of questions about everything, Sebastian was knowledgeable and patient. He answered all my questions and made me feel very comfortable with signing up. The company also has the best ratings for service.

We were in Louisiana and Choice had the best price. If Choice didn’t give me a good deal, I wouldn't have signed a five-year contract with them. At the time, it was a $45 service fee whenever people came out. It's still good now. The only problem I have is that when I put in a claim, Choice will deduct the fee from my card or put a hold on my credit card. Then, they’re supposed to release it when the contractor comes out so the contractor can charge me. Sometimes that part doesn’t go smoothly. The hassle is when a contractor picks up the claim but doesn’t follow through. Then I have to call Choice and ask them to release the claim to another contractor, and make sure I’m not charged another $65 service fee.

The technician was excellent! He was great with communication and was fast getting approval and at scheduling the job. I'm not excited about having to pay the technician COMPLETELY OUT OF POCKET!!! Also, I first called about this around January 22nd!!! When I called back, I was told that they had "trouble getting a technician because of the weather." That was total BS!!! We haven't had winter weather in quite a while, weeks even! I may even switch to American Home Shield due to this experience!!!

Fast response. Had a technician out within a couple days. Fixed my problem right away. Actually my plug just needed to be plugged in.. Goofy me.. I am a single lady and having a home warranty is just reassurance to me.. Thanks so much..

The man that came to my house was nice and checked everything out. What I had a problem with was the local company. I was told they would get back to me within 24 to 48 hours. That was on Monday. I finally called them on Friday and they hadn’t contacted the home warranty company yet to see if the microwave was going to be repaired or replaced. Slow response.

The icemaker in my refrigerator stopped working. I called Choice and got an immediate response. The repair company they sent brought a replacement icemaker and completed the service in a timely manner. They were courteous and professional. They left the work area clean and neat. I'd use this company again and highly recommend them.

We are in our 80s and after a week of no heat, we finally got a repair man out here who needed to replace the fan and Choice denied the request leaving me having to repair this myself at $800, this is not what I signed up for.

The first serviceman that came out was not helpful at all.

My experience so far had been a good one, until my last claim submitted. I really didn't like the way it was handled. The other claims I've submitted before the last one was completed quickly and resolved nicely.

The frustrating problem is trying to reach a live person to make an appointment. Very long time, representative told me that she was alone, no one helping her? When I was given a date, the time window was for all day? You need to stay home all day???

Great service. Filed claim online on Saturday afternoon. Was contacted by plumber on Sunday afternoon. He came at 11 am on Monday. He diagnosed the problem and fixed it by 12:30 or so. Problem is he required we pay the $100 although we had paid it online to Choice. Now I have to contact Choice and get a refund.

Choice Warranty has always been an excellent source. Claim service is prompt and technicians have been excellent. I have had claims on appliances and a/c and furnace and plumbing. I will renew my policy in 2028.

Choice is one of worst experiences I had in a long time. We had significant problems with our HVAC system that the never fixed. They sent companies who stated the system needs replacing. Once that information was sent to them, they would send another company who over charged the system to prevent replacing it. Do not use this company.

I was with American Home Shield, but their prices had gone up so much I couldn't afford them anymore. Choice Home Warranty had a decent price so I picked them. I had a claim with them for the timer on my pool that wasn't working. Their technician came out and had to change the timer out. The technician good. I also had a claim for my pool heater, which was leaking very badly. Choice sent a technician out, and he said it had to be replaced. He sent that in to Choice, but Choice said because I had a previous claim on my pool filter that I didn't take care of, they would not take care of my heater.

I have a furnace issue. No heat. I live in IL. It is Feb and it is 30 with low of 18 and they want me to wait 5 days for a tech to come out. UNREAL. Why I am paying 60 a month for?

I am very pleased with the experience. I felt the sales person was not too pushy and worked with me and answered my concerns. I have had experience with Choice in the past, so I feel they're a good company to work with.

Sergei & Vlademir did a good job. Both were able to detect what’s wrong with our heating system right away. They were very thorough in their explanation to us. We are extremely pleased with their performance.

The company stayed in contact regarding the service appointment so that I wouldn't be inconvenienced. The technician was on time and professional and friendly. I would recommend Primary Maintenance Plumbing Co. to anyone.

After the death of my husband I was concerned how I would take care of the home I wanted to continue to live in. Home Coice has, as of now, come to my rescue 2 times. Knowledgeable, caring, very quick response and have send me good people to fix my problems in my home. Air conditioner now my washer.

Choice Home Warranty is a very good option for home warranty services. I recommend people to take it because the service is active and moves faster. It is good to have instead of waiting for one or two services. I already took a service and it was good. I used it for the one item in the kitchen area. The coverages are good. However, the $75 copay per visit is more comparatively. Apart from that, everything is good.

Plumbtegrity worked with me when I needed to change my appointment. The plumber was on time, friendly and polite. He found a screw in the disposal left there from some recent work I had done in my kitchen.

The gentleman was delayed, but when he got here he was very professional and was able to fix the electrical problem as far as I can tell at this point. We were having problems with our lights flickering. He found the problem - some of the connections were loose in the fuse box.

Rays explained why Freezer wasn’t cooling. We put together plan to make sure it is working. I have started using the plan over the next 48 hours. Won’t know how these works until this time period has passed.

The assigned technician communicated prior to, during and after the assigned job. He went as far to film the problem and send it for a visual. The assigned company is veteran owned the customer service provided displayed the characteristics of the discipline learned in the military. Thank you for a job well done

I turned Choice Home Warranty in to Better Business Bureau because they would not stand behind their warranty. They have been stalling since last April waiting for my policy to run out. They refuse to listen to the 3 technicians that said my refrigerator was not fixable. So they wouldn’t replace it, they just closed the claim and I had to keep reopening it and repaying the $75 dollars. That’s what they told BBB for me to do now why would I? The claim was never solved and should never had been closed. They should have replaced the broken refrigerator but I heard nothing from them except to open a new claim!! The technician were great. CHW was terrible and should be noted as such.

Quick response and efficient contractor, came on time and provided me with good advice for future incidents, I have the same experience with previous claims. He left the field very clear after the repair

It is a short filing process. CHW responds faster than any landlord I ever had in the past. They contract with maintenance companies that are almost always really good at their various specialties. I do recommend CHW when people ask.

Our technician Enrique was very professional and knowledgeable. He was on time and very respectful. Excellent customer service. The person doing the scheduling was also very professional and very nice. This company has serviced several of our appliances and we've never had any issues.

Overall, I am very pleased with Choice Home Warranty. They are very responsive and their technicians are all top-notch. I have, in the past, used another company and their contractors were sub-standard. I would definitely recommend it.

I have had Choice for three years. I am completely satisfied with its service. They are the greatest. They replaced my appliances and made repairs without delay. The repairmen were courteous and professional. They were experts and efficient.

The technician was outstanding, knew what he was doing and got to work on my furnace. He said it needed a lot of work and submitted it to the insurance. Currently waiting on insurance to approve the request in the middle of the winter time. It is a cold winter.

My technician was quick to locate and correct the problem for which I made the appointment as well as helped with another issue I had and was not able to correct myself. He was polite and knowledgeable and very helpful. Thank you!

I appreciate the fast turnaround in completing my request for fixing my plumbing issues. I was please how the technician explained what caused the problem and what to do to prevent it. Once again, I am thankful.

Technician Cedrick is a reliable source and very knowledgeable. I have an opportunity to be better organized with scheduling for the appointment since we have to wait a little bit longer, thank you!

Kim and Derek with Right Plumbing very good people. Kept me updated. I will use them again. Derek was very fast and prompt. Had the problem fixed in about 30 minutes. He knew what he was doing. I appreciate all the feedback I received from from Derek.

Tech found he needs parts ordered to repair washing machine and is coming back on Wednesday to repair it. Tech was friendly and efficient. I hope he will fix everything on Wednesday because I need to do my washing of my clothes.

I had called about an outlet and light fixture being out. The outlet could possibly cause a fire. They scheduled an appointment within 3 days and sent someone out to fix the issues. The tech also said he had to order something for the light fixture and will schedule another appointment and come out again.

Choice Home Warranty responded quickly and assigned a contractor and appointment to repair my broken garage door spring. The first contractor S&M Garage Doors/Garage Doors R Us started giving me the runaround immediately on Friday by communicating that I should disregard the appointment set by CHW. I contacted the contractor and was told that they would not schedule an appointment until Monday. After not hearing from them on Monday, I contacted them again and was told that they wouldn’t be able to schedule an appointment until Tuesday afternoon.

Fast response! Had a technician out within 4 days of submitting the claim. Technician was great! There was a language barrier but we made it work and he got my stove up and running in less than an hour.

Technician was GREAT! Very knowledgeable and friendly. Currently awaiting to hear back from Choice regarding repair that needs to be made. Hopefully that will happen soon and our repair can be completed.

Technician was very professional and knowledgeable. Explained the problem with the furnace and what needs to be done to fix it. He actually showed me what wasn't working properly and what parts needed to be replaced.

The technician who came to our house was fine. The service from Choice Home warranty is not client friendly the care manager was condescending and unhelpful. The warranties all have loopholes so the company doesn’t have to pay.

My tub faucet would not shut off after a shower a few days ago. Called Choice. Submitted a claim. The next day a fantastic plumber arrived, explained the problem, what kind of system I had and fixed the issue. This was a seamlessly incredible professional inexpensive fix! We were amazed. And will continue to be a client of Choice! There are no words to describe the happiness we feel when a company goes over and beyond their call of duty.

Best home warranty I’ve ever had. Always executed the job without giving an excuse not to repair it. I finally made the right choice with choice home warranty. They have the right repair company who does their job well and very honest direct to the point transactions.

Pleased with the way that my claim was handled. I think it was fair. The failed component (condenser unit) of the HVAC system was covered. I had to cover the adjacent replacement of the still functional air handler and associated installation fees due to compatibility issues with refrigerant. CHW could improve their process by offering more than one option for replacement. Perhaps a basic replacement and "better" replacement for an additional charge.

Fast service for my issue. Will send me replacement for my dish washer. Thank you for being prompt service. When I had choice years ago the service was terrible. I was skeptical about choosing choice again but I was told these issues would not occur again. Pleased to say this company came through. A happy customer this time.

Daniel was courteous & friendly. He was able to diagnose the issues with accuracy & in a timely manner. Although the issue was not able to be corrected at this time, Daniel showed me what the issue is & what will need to be done to rectify the issue.

Choice Home Warranty is not the insurance company it claims to be. We had our water heater go out. We paid $2200 out of pocket and they paid $570 for the tank. I called and was told they are only responsible for replacement of the tank. They sent the cheapest water heater they could find. Not even replacing with similar or better than the one I had. My original water heater was a Rheem Performance Plus. It was replaced with a Rheem Performance. The cheapest of the brand and they said they paid $1100 for the unit.

They are being deceptive and secretive. They tell you to follow procedure and then tell you you did it wrong and you can't fix it. Not helpful at all. It's everything people say about insurance companies.

My first call with CHS was easy, and the rep was very helpful. A professional was contacted immediately through their network, and he came out the same day. I was very impressed and pleased! The issue with my HVAC system was professionally examined and taken care of.

I had an issue with my toilet. The technician was very thorough and even tighten up the seat. Very nice disposition. He was a little late, but kept me informed of his arrival time. I requested service on Tuesday and received service on Thursday. Nice!

I was navigating the website at the suggestion of a friend and about to enter payment info and Jonathan called. At first I was aggravated :) because I just wanted to do it myself. I answered the call anyways. Jonathan was very pleasant and knowledgeable of the products and very professional. He even helped me save some money and made sure my friend would receive a month free for referring me.

Overall, I had a very good experience with the technician who worked on my freezer. He went the extra mile to make sure my freezer got fixed right the first time. I'm grateful that I have Choice Home Warranty coverage for when an appliance in my house needs repair or replacement.

The service request was handled very efficiently. Confirmation of request and service fee processed quickly. Heard from Island Appliance with 30 minutes of placing the claim. No easy way to process a cancellation through Choice. Was able to cancel the service call quickly through Island Appliance. Not sure if the service call fee will be cancelled as well. The reason for the mid range score was the lack of clarity for a cancellation of the request.

Claim easy to do but the service techs assigned to do the job was not reliable and lack professionalism. One even came in shorts slippers and a tank top to service my washer and said he would be back, never did but the claim was approved to repair. About 1 week went by I called the repair company that was authorized and they said they would contact CHW then my claim went into a denial status??

I’ve been with Choice Home Warranty since 2023. They have been great for me and my family. Setting up a claim is fast and easy. Email confirmations are detailed and they keep you updated. Would definitely recommend to family and friends.

We had Choice Home Warranty on our previous home and was extremely satisfied with the service. We have recently moved and inquired about service on our new home. The representative I spoke to on the phone was friendly and informative. I am pleased to have now signed up on new home. Highly recommend Choice Home Warranty for coverage of all appliances in your home at a reasonable price.

Problem: Flush valve in toliet. Made claim on 1/27/26. Technician came out and said he needed to order part. Why? Lowe's, Home Depot carry flush system. Now here is 2/6/26 and still not fixed. But had to pay $65 on first call. Bad service.

Submitted a claim, after first technician cancelled 3 times, 2nd cancelled. Third time a charm, technician came. Submitted the claim. Only going to pay for hot water heater, not the damage the water leakage caused. Out of pocket $1300. I think Choice should pay in full since I had to wait a month for a technician to even show up.

The technician was professional and courteous. He quickly found the problem and made the repair. Unfortunately, the repair that was needed was not covered. I am finding that most of the work I have done is not covered, so while I am happy with the technician, I am not happy with CHW.

It was Let It Flow Drain that came to repair my plumbing problem. They were excellent. Professional, friendly, knowledgeable and repaired the problem quickly. Highly recommend. I hope this is the Company that is sent to repair your plumbing problems in the Central PA area.

Still waiting to hear back from someone to be dispatched to address the problem. It has been 24 hours and I don’t have any communication yet. Hopefully someone contacts me soon. They already charged my credit card for the service fee. Cannot get a response from a human.

Excellent customer service on the 2 technicians that came to my home, very knowledgeable. Took their time on explaining everything to me. Excellent, also very professional and polite. I need a representative to call me regarding the decision made on my claim please, I tried calling and no response. Thank you.

The professionalism and promptness of appointment was very impressive.. The team sent to remedy issue was very professional and appointment was great.. I have issue with work authorization as problem was not remedied and I had to get another company to finish job.

The item that stopped working from wear and tear was not covered by Choice Warranty which was senseless. It is a safety feature. I will have to revisit the coverage provided by Choice. Albeit on limited income, I now have to find a way to replace this item myself.

At the moment I have nothing to comment on as I haven’t had any service done… I will say my calling in to put in a claim was done quickly but, next time I will do it online! I don’t like speaking with bots! I had to repeat myself several times and when asked a question I had to say it 3x and that was my phone number…, and the communication with speaking kept breaking up… I will say after all that the rest of my visit went fairly well! I’ll give a review after Feb 9th day tech will be here….

I received a Choice Home Warranty with a home purchase. Filed a claim for refrigerator ice maker freezing up. The technician never called to say he's on his way, just showed up. Took the ice maker apart & spent a total of 30-40 minutes before saying he needed to order a new part. He was rude & hit one of my 2 little pug dogs with a grabber tool on my counter and laughed. He told me they'll call me when the part comes in. I never heard from them again & called CHW after 45 days. They told me the part was on back order & will be a few weeks. Never heard from them again. After 4 months I called CHW again & they told me my claim was closed. They tried contacting the tech company but no answer so I need to open a new claim & pay another service fee.

Do not I repeat DO NOT get services with this company. They will do anything in their power not to have to pay. In 5 years several home issues, only 2 issues addressed. I informed them last year I did not want to renew this year. They charged me! I called to tell them to that, "I didn't want to renew. Why was I charged!?" I was told they can cancel my services effective immediately but I can’t get a refund. Wtf crooks.

I questioned the service call fee of $75, as I bargained for a 3-year contract that was being offered as a special last year, it included 6 months free, so 3 years & 6 months. I said I'm good to go with that except I want a $65 service call fee, not $75, which was okayed if I committed to an additional $252, which I did and paid in full. I just went for a garbage disposal possible breakdown and they are standing firm on $75 call fee. I'm 84 and it won't break me. I have my 401K and the Social Security supplement but I paid an extra $252 to get the $65 rate and have my notes, that I take diligently and they still stand by their $75 rate!

Been with Choice for 9 years and my garage door broke and they refuse to pay for it. The springs on the door broke alone with the cable. That’s the primary function of a garage door. Looked at my contract and springs are covered but they still denied the claim.

Choice Home Warranty, in my opinion, is a total scam. I have only had 4 claims with them, and now 2 have been denied. I had to call them on all four claims because of their lack of a timely response. The vendors that they send out, appear to be working with them. They give false information to the company so the company denies the claim, so the vendors get to charge the customer what they want to repair whatever is broken. That way, the company doesn't have to pay out anything and the vendors gets more money.

Choice Home Warranty is the worst warranty company ever!!! My water heater went out. My family and I were without hot water for two weeks because of the lack of services that were supposed to be provided by this warranty company. They sent a technician and I paid them the $100 service fee (Brothers Electric). He stated he would come back to my home the next morning to fix the water but never showed up. They scheduled someone else, 5 days later. He calls and says his truck broke down and would not be able to get to me until 4 days later. I live in Louisville; he lived in Tennessee. A snowstorm was coming within the next few days. We had to call Tom Drexler, and the bill was $3100 to get a new water heater. We were going on the third week with a snowstorm coming without hot. Now they are telling me I cannot get any of my money back, not even the $100 service fee in which I received no service.

I have had Choice Home Warranty for a couple years now and the couple of times I need to have something repaired they were excellent. Easy to open and follow your claim online and with associate on the phone. The contractors they send are courteous and very knowledgeable and have not disappointed me. This has been the only home warranty company that I have ever dealt with and have had such smooth transactions with. I would highly recommend Choice Home Warranty to everyone I know and I have.

The technician was great. My one star review is for Choice Home Warranty. I made my claim at 10 am on 1/29. My claim was not picked up until 2/3. We had NO HEAT in our house with an infant. Seriously questioning my choice of warranty companies and will be looking at others.

The customer service rep was very helpful and understanding, our appointment was to be on the 3rd of this month but the power company was working on our power lines, they needed to shut the power off all day to complete their work so your rep changed my appointment until today. Thank you for being so helpful.

Our microwave stopped heating the food. We use the app to file the claim. A technician was assigned, and we paid the $100 fee to the technician. The microwave needed to be replaced, in less than a day, I had a Lowes egift card to go and replace it (even when it should have been more)

The technician was great, my problem was that the warranty company doesn't cover wired electricity problems, whereas I needed new wire cause there was split or some kind of miss connection wire in my wall and they didn't cover it.

This was my first request with Choice Home Warranty. Hot water heater has been making loud noise and is located in the attic. It is 13 years old. Choice would not approve drainage, much less replacement of the unit. Option three is waiting for the unit to fail, and since it is in the attic, possible ceiling damage from flooding.

The 24-hour response time should be disregarded where urgent situations dictate. Some examples are heating during extremely cold weather, cooling during extreme heat, plumbing or electric emergencies, etc.

Respectful and Professional. In which is non-existent in today's world. The technician found the problem, and Hopefully the finished repair will be in line with this feedback we are leaving here and now. We recommend this COMPANY'S SERVICE to all of the Choice Family's Subscribers. They won't be disappointed...The job is not complete however A great experience so far.

From initially submitting my claim online for repair of my LG Washer, to the replacement of the drain pump by the LG Service Technician, Manuel, the entire process was flawless. The online submission process, from entering my claim to selecting a time for the technician to come to my home, was straightforward and easy. I really enjoyed speaking with Manuel as he did the replacement work and actually learned a couple things about my washer I didn't know.

10 year old Kenmore refrigerator with freezer on the bottom quit unknown to us. 85% of food was ruined. We notified CHW and their Sears technician identified 3 parts needed replacement within a little more than a week of us without a refrigerator. CHW approved fixing it for $1,000 but by the time parts get here and the Sears technician can be scheduled back to repair it, we will be without a refrigerator for 6 weeks. Not blaming anyone for the delay and we are pleased CHW covered 95% of the repair. We happily paid your $100 deductible.

I appreciate the peace of mind with Choice Home Warranty. I know the job will be done correctly and efficiently. The technician will call when they are on their way which eliminates a lot of guesswork.

Based on my initial conversation with my rep, Anthony **, I am very satisfied. He was knowledgeable, thorough and professional. Answered all of my questions. I am happy with the plan and the price. I haven’t made any claim yet, so this rating might have to come down a star or two. But I think, just based on interactions so far, it’s going to stick at 5.

Plumber came to fix 2 faucets in one sink. Didn’t fix the second one and put in the other faucet that was not similar at all but was supposed to be per plumber. Opened another claim for the second sink that was never fixed. They wanted me to have the same plumber come out and I didn’t want him back. I paid for the second plumber which was great. But no customer service support. The supervisor called me back so I could explain my experience and nothing, he really didn’t even want to be on the phone with me. Terrible customer service and company so far.

Was satisfied with the service technician (8.5). However, I was very, very disappointed and dissatisfied with the person(s) at Choice Home Warranty who made the determination that the leak in my shower is not the result of normal wear and tear (as the house is between 23-24 years old and I have occupied the house for the last 17-18 years and never experienced a leak of this type anywhere throughout the house before) and/or is not covered for repair under my home warranty contract with Choice Home Warranty.

Made a claim for a faucet and it was paid as advertised with $75 deductible. However, T-Trap and pipe was not covered under the sink so, I had no choice but pay the plumber out of my own pocket since everything was disassembled already. Another words, bathroom fixture is covered under Ultimate plan but not the plumbing under the sink. I thought that was "Plumbing system" which is included to the coverage but I guess not. Disappointing.

Always exceptional and awesome customer service. Customer Service personnel are readily available to support and assist me with my issues and concerns. Thank you "TEAM CHW" for your exceptional services.

I have had nothing but great experiences with Choice Warranty. I am happy to have chosen their contract. Their Claims Department is a pleasure to work with and their contractors are always at the top at their game. Chosen gets the contractors to me within an expedite amount of time. I have nothing negative to say about this company and consider them “10” on my scale.

I called because I needed a toilet fixed. The repair person called on Monday first thing. Unfortunately I had had the issue fixed over the weekend. The repair company was understanding and I was able to cancel my claim without any problem.

It’s hard to find a service tech willing to come here because we are 69 miles from the nearest larger city. But we got an appointment in two weeks. The service tech was knowledgeable and methodical. He has us up and running in an hour and a half. He was early and had the replacement part with him. Once and done.

Having a sink full of foul smelling water is not fun. Liam to the rescue. He works for Forever Plumbing, LLC and I must say my experience with him and their office was excellent. He solved the problem, answered my questions and offered suggestions for avoiding future issues. Highly recommend.

The product has been used by my niece for 9 years and came highly recommended. Having the coverage for only two days with a 30 day moratorium imposed I can't report on how well the coverage works. My decision to use this company was prophylactic and based on my niece's recommendation and online reviews as there is currently no need for any service. What I will say is their marketing and sales are overly aggressive. While filling out a request for a quote and even before submitting that request my phone rang with a salesperson charging through a sales pitch. I was offered more and more discounts if I purchased a longer contract and paid in advance. I was not interested but it took some time to cut through clutter to get what I wanted.

My refrigerator freezer quit cooling however, the refrigerator upper part was cooling. Raise A Plant Repair came out and after a thorough investigation, discovered that the refrigerator was not able to be repaired due to a Freon leak in the freezer. Within hours, I had a settlement from Choice Home Warranty and was able to replace my refrigerator very quickly. Thankfully, due to cold weather I did not lose any freezer items.

Choice Warranty has been great. Timely repairs BUT. The phone system is awful!!!! The automated system goes round and round...making it almost impossible to get to a real person. Online is not much better.

Response was instant to fix my appliance and kept me informed of changes to scheduling. Had two appliance went down the same day and Choice Warranty sent me the vendor, date and block time to have it fix. Both arrived within a week. Parts to be ordered and will be fix when the parts arrived.

He came before the proposed appointment because it was my furnace and I had no heat. Upon inspection he said the furnace was not repairable and needed replacement. I decided to get my own furnace because it was vital to prevent the pipes from freezing. So I called my own furnace guy. He came and replaced the thermal coupler and got it working. But I decided to replace it anyway because I’m selling the property. So I guess I’ve negated the terms of the warranty. But I’m fine with that. I couldn’t in good conscience sell a property with a fragile furnace!

I would never again use or purchase Choice Home Warranty, and strongly advise you to seek your policy elsewhere. I had two opportunities to use Choice this past year. 1 for a blown out water heater, where the seal had broken and leaking water and could no longer be left in place. Choice told me the soonest they could get their resource out was 5 days, and that was just to look at the issue and then they would need to order the parts and likely be a week to 10 days before the issue was corrected. I called a local plumber and Lowe's and the issue was corrected in 24 hours at my expense.

Submitted a claim without any difficulty. The site was simple, clear and I was assigned a technician the very next day. The tech they sent arrived on time, was very pleasant, efficient and explained the issue in an easy to understand manner. Our microwave is once again working seamlessly. I highly recommend JNB Repairs for washer/dryer/oven/microwave/dishwasher issues. Thank you Choice Warranty for employing decent & knowledgeable technicians. 10 stars to John from JNB Repair

I place to home warranty request and Choice responded with the same-day appointment. The technician came in went to work and had my plumbing issue fixed in minutes. He was great. I’m so thankful that my toilet is now working again.

I have had CHW going on 3 years now. They have always provided good service. Sometimes it takes a couple days to get tech to accept the job. For the most part the techs are good at their assigned y'all.

Although the issue was “fixed” the manner and justification for method of fix is questionable- the technician was very good but was limited by CW or his upper management's desision to not replace part but to bypass part. I find this not meeting the contract - a bypass or a cheap fix is not what we pay CW for - the contract and marketing suggest there to replace with equal or better not “mickymouse the fix” so not satisfied buy dissatisfied with fix - the tech only did what was told but the did it right and professional although the logic not to replace switch is incorrect a replacement is available and is not and absolute part a replacement is available just one that is costly. Again my issue is with CW and Arron’s pools management not technician, I’m an electrical engineer and the comment that there is no replacement is outrageous.

I just signed up my multiple homes. I left another warranty company after 10 yrs. They have the worst customer service. First American. Never again. I am hoping Choice really cares for their customers.

Some claims handled quickly and to great satisfaction such as Garbage disposal. Others are totally unsatisfactory such as microwave. Offering cash for ME to go purchase the appliance but I have to pay out of pocket for installation! Fine print gives them an out! Some contractors are fly by night and you can't even call them. Miss appointments and take forever to arrive.

I purchased warranties for 3 homes. 2 needed work on a washer and a stove since June/July 2025. Many appointments and still not fixed. Feb 2026, I ask to cancel and get a refund as I paid for a 5-year plan. They took $1200 out of the refund to pay the contractor that did not fix the issue! I transferred over from American Hime Shield. Not going with a warranty company for now. Stay away!

The customer service that I talked to is too aggressive that make our conversation not at ease. Asking a lot of question that I already mentioned to her that make me irritable. Please let her know doing those move make the customer irritable in the sense question is only back and forth. Also before paying $100 when the technician arrive the house. So what move changes goes on. Please be advice. Technician Sonny called me that I need to prepared the payment when he arrive. No payment. No work. That according to him.

Juan from Eddies Repair and Maintenance was perfect for this job. I appreciate his professionalism, thorough knowledge and understanding about heating. He was meticulous in searching for and identifying the problem with resolution. I’m grateful and would definitely use him again if needed.

We have had some really rough winter weather and the technician kept me informed of what was happening and why. I really appreciated that and with each instance I fully agree with his decisions. On the day he arrived, he was prompt and very professional. Couldn’t have asked for a better technician.

My claims were finally approved, there is too much of a delay in getting the claim approved. I was surprised to learn that if the item couldn’t be repaired it would be replaced was NOT that simple. I ended up having to pay an additional $575 to have my water heater replaced. After emails and many calls to the Claims department I received an explanation.

Claim was processed quickly from online filing. The assigned appointment did not work with my schedule and it was easily remedied by the quick response from tech Nissan. Technician was prompt and knowledgeable about furnace repair.

Rodolfo was exactly what I hope every tech could be. Polite, pleasant, professional, on time, and informative. He assessed the issue and had to order parts. They came late (due to issues outside of the tech's control) and he couldn’t make the appt we set. When they did come, he was there the next business day and had my issue resolved within half an hour. Very happy with the service.

I am 100% pleased with the service I received from ForeverPlumbing last week. Technician came, fixed the broken pipe to shower head, and left. Totally efficient and skilled. I put in a claim and 3 days later, the work was done.

DO NOT USE! Today is February 3, 2026, 47 days since I filed a claim with Choice Home Warranty to have a two and half year-old dryer repaired. Choice Home Warranty has failed to act. After thirty-two days and five telephone calls to Choice Home Warranty I filed a complaint with the Better Business Bureau. During a telephone call to Choice Home Warranty, I asked to speak with a supervisor and was denied. The employee told me the issue needed to be reported to the “Internal Team”. A member of the team called me and stated I had ONLY two options. The first was to go out on my own, call my own technician, and have the dryer repaired at my own expense. The second was I can wait for Choice Home Warranty to make the repair. In their response to the Better Business Bureau, they stated “We are not liable for any failure to obtain timely service or delays in obtaining parts or equipment”. “CHW request this matter be closed”.

We reviewed your warranty online out of curiosity. Immediately we received a sales call. We decided to purchase your warranty for one year. After that we kept getting calls from Home Warranty and we kept telling sales that we already purchased. The calls did not stop, so we decided it must be much more beneficial for Home Warranty to make a sale than beneficial to us. This was the reason we reviewed the agreement and our situation. Upon review, we decided it was not for us. We will use our contingency fund and deal with local service people that we know. Representatives were all polite and did a good job helping us. The company has good ratings, but a home warranty just doesn't make sense for us. Constant calls are annoying and makes one suspicious of credibility.

Larry **, the plumber, was so kind and helpful. I was very pleased with his service! He quickly diagnosed the problem and explained everything so that I could understand. He immediately knew that I needed a new hot water heater and showed me where the damage was and even offered to coordinate with a flooring and dry wall contractor who could work with my homeowner's insurance.

I have had a great experience with Choice Home Warranty over the last 6 years. They cover what they say that they are going to cover on your policy. When I need to submit a claim, I prefer to use their online tool the process is generally straightforward. The repairs and fixes they provide have been satisfactory. I would readily recommend their services.

The repairman arrived promptly and was respectful, polite, and honest. He was very attentive to the problem, addressing the repair thoroughly. He was unable to repair as parts were not available. He documented the needs. He was reporting back to the company. He explained everything very well. I would be happy to see him again.

Provided a prompt and early response to repair of HVAC under extreme cold, heavy icy and extenuating weather conditions, the worst in a long time in this region. Also enabled payment via Zelle for convenience.

It was time to renew my warranty and upon opening the invoice I thought someone was playing a prank on me on the account of the new premium amount, I quickly got on line and made a choice, the right choice. I signed up with Choice warranty and I'm now receiving the best rate for the same coverage, I couldn't believe it.. The rep offered me several deals that was too good to turn down. They took care of me. Then I realized me and my neighbor both has Choice. I'm definitely looking forward to do business with Choice.

We are very happy with the Tech that came out from Whirlpool Corp. He knew right away that we would very likely have to replace the washer. Choice was very timely to issue an email that they send a gift certificate within 30 days. We are blessed to be able to purchase the washer. I feel 30 days is too long to wait for the solution.

Choice Home Warranty has always been prompt to take care of each claim. Thank you for always being there for our needs. Every contractor has also been very professional and prompt to take care of our claims.

While enjoying watching TV, my power went out in the living room and the detached garage. After checking the electric panel, power still did not come on. Thanks to Rendon Electronics, they sent out Jaime. He was great and restored the power in minutes.

We had an issue with our heating system and HVAC came out. They charged us the deductible and said they could not fix it because it was the electrical part of the system and we needed an electrician to come out. Choice closed our claim and told us we would have to pay an additional deductible. Last time we tried to file a claim using Choice we paid a deductible for a garbage disposal and ending up paying a plumber out of pocket after they fixed it and my kitchen flooded.

The lady that helped me was very wise in her way, she seemed to know all that I was talking about, a very pleasant voice, easy to talk to. Thank You. This is all I have to say.... What would you like for me to say, the service man was on the ball and knew what I was talking about.

Technician showed up when he said he would. He was courteous and helpful. He was knowledgeable about my product. He was able to answer all of my questions and concerns. Had my dryer issue resolved in about an hour.

Great customer service, representative took her time to explain the process in length, very pleasant to talk to, had the answers to my questions I had and my concerns. Very knowledgeable and confident.

The repair tech was professional and knowledgeable, but unfortunately, he determined the dishwasher was unrepairable. That's when I learned that Choice Home Warranty has a completely different definition of "replace" than the rest of the world. They will point you to the contract (repeatedly) and tell you they are only responsible for a wholesale price (that they readily admit you do not have access to review) from a mystery vendor that you are not allowed to buy from.

The service was timely and responsive to my plumbing/heating needs, once again. The technician was prompt, courteous, and knowledgeable. Thank you again. My only complaint is that the automated recording for Choice is defective because all of her sentences are truncated in mid-sentence, so it is hard to follow. In addition, sometimes the live person who eventually answers the call has a very heavy foreign accent which complicates communication. Overall, however, I have been very satisfied with Choice's service.

I recently submitted a claim for an electric water heater that was actively leaking. The claim was reviewed and approved for replacement quickly, and communication throughout the process has been clear and timely so far. I appreciate the prompt response and the transparency regarding next steps. Looking forward to completion of the installation.

Technician was knowledgeable, friendly and very helpful. Did a great job making sure our problem was completely resolved before leaving. Very professional. Handled the job in a timely manner and kept us informed as to what he was finding that was wrong. Even gave us tips about how to help avoid problems in the future.

I am very disappointed with Choice Home Warranty and would not recommend them. They cancelled my claim without fixing the problem or giving me a clear resolution, leaving me to deal with the issue on my own. After they cancelled the claim, I tried calling several times and never got a real response or proper follow-up. Then today, I received a call asking if I wanted to extend my plan. When I explained my previous bad experience and said I did not want to renew, the representative became rude and accused me of “yelling” instead of listening to what actually happened. The agent told me I should have gotten in touch with them, even though I had already tried calling and never heard back. This is not acceptable customer service from a company that is supposed to stand behind its warranty. I do not feel they value their customers or honor their commitments.

CHOICE Warranty covered repairs to my garage door opener with a good local provider. Good customer experience with 495 Garage Door and technician Louis. 495 provided logistics-like technician travel and arrival tracking via online map. The technician was knowledgeable, personable, and professional.".

I bought contract with Choice Home Warranty for my home in the early 2019. They initially paid multiple claims through the years but since I have in the last year filed several claims they have denied each thing as either abuse or not wear and tear. The last claim was for a built in microwave over oven with your having gone bad on microwave. Then I asked the technician when they came if he thought this was wear and tear or abuse and he said wear and tear just as I had with the previous washer claim with the same response from the technician.