Choice Home Warranty Reviews

Dillon was an amazing plumber! He arrived on time, completed the job efficiently, and made sure everything was done exactly as requested. His professionalism, knowledge, and attention to detail were outstanding. I’ve been using Soraparu Home Services for years, and they have always provided reliable and trustworthy service. Dillon is a great example of the quality team they have. Highly recommended for anyone looking for honest, dependable, and professional home service work. Thank you, Dillon, for another excellent experience!

The technician from Chamber Services was awesome. The rest of the experience was not. The settlement offer was not a replacement of the appliance like stated. The entire Choice Home Warranty service was not what I expected to help when needed.

I have pipe pressure issue, he came to dialogue and home choice approved in one hour. He came back right after approval. That is good. But they never send me any paper report for the job that they did.

Choice Home Warranty does not care about the consumer. When calling to put in a request for a work order it takes too long to get a vendor out to your home. When requesting a call back from upper management it never happens and nothing being notated as stated by the rep

Kevin is very happy, polite and informed of his job. He is always neat and clean. He works fast and does not play around. Your company should be proud to have him as a worker. In fact I think he deserves a raise. You should have more workers like him. I wish everyone could have the opportunity to experience his work

The service technician was very professional and efficient. My only complaint is that CHW made the appointments without checking with me. I was notified by email at 5:30 a.m. that my appointment was that day. I had to call and reschedule my appointment twice because I was out of town.

They arrived within 48 hrs. At 96 degrees we were more than ready for them to arrive earliier, but they were efficient and reasonable and we would call on them again. The only reason I gave a 4 was we were hoping someone would come within 24 hrs, not 48.

We’re on a six-year plan. By the time this plan runs out, it will be 10 years since we've been with Choice Home Warranty. Their customer service as well as the teechnicians they have been sending have been fine.

I was very happy with the service that "Chill Dude's Comfort Solutions" and their technician Aaron provided. Great communication and flexible for scheduling. He did a very thorough check up on the A/C system and answered all of my questions in a very professional manner. He took his time to ensure everything was working properly. Professional and courteous service!

The technician was competent and polite. Totally satisfied with him. However, CHW, performance was completely unacceptable for a number of reasons. 1) I have 61 emails in my file from CHW, not one advised of any increase in service fee. 2) When I spoke to customer service, they apologized and said they would look into this communications problem, and they reduced my service fee from $100 to $85. 3) I received no initial notification from CHW of who and when my job would be performed. It was only after I called (when they advised me that they sent me a message the previous day, which I didn't receive) did I get a message sent to me on who and when. (Messages had not gone to SPAM) 4) Received two confirmation email from CHW stating I would provide the technician a service fee upon his arrival. However, when the tech put in for the $85 service fee, the claim was rejected.

I like everything about CHW except the fee and how it is applied. The fee for me originally was 35 now, 85 and....paid in advance. They work with good service organizations and schedule appointments at customer's convenience.

I was allowed to hire a plumber to fix a hot water heater which was good. However, the process was initiated be me, not CHW. If I would have waited for them to initiate the service I probably would have waited a much longer time. It was 92 degrees and we did not have hot water to take a shower.

This is the third time of filing a claim with CHW. This time it was for a Water Heater. The heater was 23 years old but all they wanted the technician to do was find a part and repair it. The tech told them that the heater was old and should be replaced, but they said to find the part and repair it. After about a week went by the tech said he ordered the part from Amazon and it would be a week to deliver. Amazon delayed the shipment for another week. I canceled the claim and requested a refund of my premium plus the fee that was paid to the technician when he appraised the problem. They refused because I cancelled the claim. I contacted a local plumber and had a new water heater installed the same day. Before, the microwave stopped working.

Would rather call it a con!!! You have the choice to get cheated. Beware, overpushy sales, horrible and rude customer service and Warranty that rejects almost everything. No doubt they have a $12 million fine in Arizona.

I have chosen Choice Warranty for coverage because I believe it is a quality company and checked on home warranty companies and Choice Warranty is top rated. I feel my rep gave me very good information and makes their service seem to be perfect for me and the protection of my appliances. The cost is acceptable and clear on my obligations. Thanks for giving me peace of mind cause this is an important issue and worry to me to need costly repairs.

Requested repair on my LG top-loading washer. First company that they sent to do my repairs was in Mission Texas and whoever was at their company put my address wrong. The company in Mission cancelled that. I was too far away so then and this is after 23 weeks they requested a Repair Man more local. He has come out and checked it. Diagnose the problem. Just waiting on the part to come in. Other than that everything was great. Also received notice of Repair Man to come out to repair the machine the same day. He was coming out between eight and 12. I do not check my emails until late in the evening. They absolutely need to improve customer service.

I have had so far very good experience with Choice Home Warranty. On two occasions they've come out once is for my plumbing water heater and the other was for my AC unit. When I called customer service they promptly got me a service provider within a day and they both came out and fix the issues. I got a Choice warranty plan for my son also because of this.

There were some issues with the AI check in service. Couldn’t get across my credit card number and other information. You're asked to type in your credit card number, and when I started doing that, the AI was talking over me, said I didn’t give the entire number. Very frustrating.

This claim was for our hot water heater located at **. The Technician was on time, knowledgeable and got back to us promptly with his findings. We have recommended Choice Warranty to several of our friends now after we have experienced over 8 years of good service.

Mr. Maurice was very knowledgeable on the plans. Able to give me a quote and explain the options available to me!! He went over the details of the plan that I choose, went over all appliances that were covered! Mr.Maurice was a gem.

I LOVE CHOICE!!!! I have 3 properties of various ages (built in 1920s, 1950s and 2000s). After 2 really bad experiences over the past few years with 2 different warranty companies, resulting in my having to pay nearly 10k out of pocket for 2 repairs that were clearly covered under those home warranties that I had been paying on for years, I had sworn off home warranties. But last year with the changing and uncertain economy, I knew I needed coverage in case of an emergency issue with my properties. I did some research and decided to try Choice for all of my properties.

Shawn ** displayed outstanding customer service and skills. He kept me informed as he located issues with the system. Arrived on time and completed the job and explained to me about another problem he located and would share with Choice. He showed respect for our home and was very professional.

When I submitted my claim, I was worried it wouldn’t actually be processed. I’ve heard so many stories about insurances like this not actually processing or taking forever. With a broken AC, that would be unacceptable. While it did take them a good 12 hours to find an AC specialist, in hindsight it made sense as it was the first hot day of the year and many people’s ac was broken. Within 5 hours of recieving notification of a match, an AC specialist was fixing my problem and it was fully resolved in 2 hours. Couldn’t have gone much better if I tried.

I had Choice Home Warranty about five years ago, and I decided to try them again after they didn't do me right the first time. I just submitted a claim. I had no problems with the technician. He was very nice. He did an excellent job. Everything is fine for now. I'm satisfied with Choice.

ABOVE ALL PLUMBING responded very quickly to my claim! The employees that came were on time, advised me they were on their way. Levi was very knowledgeable, competent, willing to explain his process and James assisted him very efficiently! They tried very hard to solve my problem! Very respectful of my home when they brought their tools inside and polite and friendly to me! I have nothing but complements for these gentlemen, and would recommend them and their company highly! Would hope they would be return if I had another plumbing issue! First class company!

Got my appointment fast. Wasn't happy when the service person showed up in a pick-up truck, no markings on the truck with the name of the company, hum? I explained the issue which turned out to be the capacitor (HVAC system) needed to be replaced. I have a yearly contract with Davis Services which checks my unit in winter/summer. They had told me my capacitor needed to be replaced as well. He replaced it then told me the call had been cancelled and wanted to be paid for the part $120. I said no let me call Choice and find out what is going on. He was very impatient and wanted to take out the capacitor and didn't want to wait while I made the call.

The man from Sears was professional in his job as well as knowledgeable in what he was doing. We are in the heat for 3 days and in minutes he had our air conditioner was up and running with cool air. Thank you, Lucille Adrienne **.

I sent in a claim for our microwave. We had a guy come out to look at it. He said, "It's not worth fixing. You might as well just get a new one, because by the time you put the parts back in here, it's just done." Plus, it was eight years old and he told me that we should get a new one. Choice was quick on the ball about it. So, that was good. I had a positive outcome from it. The only thing I didn't like about it is price-wise, what they determined the microwave was worth and what it costs nowadays.

I called in for an AC repair. A technician that I'm familiar with is also a vendor for Choice. They were able to get everything worked out and my entire AC unit and Condenser were replaced for $12,000 less than I was quoted.

Our tech was super knowledgeable and very helpful. He was able to get out to us in a decent amount of time and able to help with our issue. He was even able to help us with other questions and gave great advice as well. Well worth it and very happy I chose Choice.

The repair guy was fantastic!!! However, it took a long time to get someone to come out. The first company that was assigned would not communicate with us. He fixed the dryer. The washer has to be replaced and Choice said it could be 30 days before they send the money. We can’t just go buy a washer because the money is being sent by echeck made out to Lowe’s. We are not happy about that!!!

Love the actual service once I am contacted.... Not heard from anyone yet as of today. HATE - the AI answering service. Could get my problem to be serviced correct. Look forward to hearing from you.

Tech Archie was very pleasant in his demeanor and seemed knowledgeable as to what was wrong with our air conditioner and will turn in his findings. He said we will receive an email or call from Choice.

We have been pleased with the warranty so far. We have had one claim on a malfunctioning AC unit which was handled only with replacing refrigerant in a system that has a leak. We shall see what happens when the coolant level drops again and a new system will be required within a month or two of the warranty expiration. The technician contacted by CHOICE is new-this was his first warranty job under CHOICE-but seemed competent.

I had a fantastic experience with the technician who came to fix my dryer. They were punctual, extremely professional, and diagnosed the issue quickly. They explained what needed to be done clearly, fixed it efficiently, and left the area clean. I'm very happy with their service and would highly recommend them.

Creating a claim is straight-forward and handled well. Rescheduling is also straightforward with the exception of available appointment times with providers. There needs to be a separate process for emergencies, like extreme heat when A/C fails. Also, there seems to be only one A/C partner in my area which is problematic when asked to wait 8 days for service when daily highs are consistently above even 90 degrees. When a service provider needs to return to complete a repair, that provider should be able to return within 1-2 days, not 8. That was after I had already waited 4 days for the original service. Conditions inside my home are inhumane and unhealthy for medical reasons. My home is not habitable for children or pets.

Collins of ECO DRAINS & PLUMBING, LLC did a excellent job in timely manner, I will recommend Choice Home Warranty to all my friends. I used other warranty company in the past, but they took too long to fix issues.

Company don’t want to pay on big claims. Contractor came out and made a claim. Said my donut was too big and my homes associations say I have the right unit in and the previous air-conditioning person said that’s the right unit but they won’t pay.

Love Choice Warranty. They always there to help. They help me with lots of problems and questions. And the vendors they use are great. Never had any problem. Always there to help when needed. Also available when I need to reach them out.

Took two separate techs to repair oven. First one Barefoot Electrician never showed 3 days in a row. No courtesy calls. Very unprofessional. Second company RV Appliance was prompt and took care of the issue.

Choice Home Warranty is very easy to work with. They try to have someone out within a couple of days. The vendors are usually very knowledgeable about the product. The service fee charge is also very reasonable.

The technician is reliable and very knowledgeable in his field. He is courteous and friendly and was on time which is important to me. Resolved the issue in a very timely manner. I am happy with his work ethics. The plumber was very careful while working.

Summer Garage was assigned to my ticket and I called the vendor, and I was able to get the appointment the following day. The service went smoothly, they arrived during the timeframe and was able to replace the broken springs onto my garage quickly in about 30 minutes and it was working again.

This is our first time utilizing CHW’s services. I wasn’t sure what to expect however I noticed an issue with our A/C on a Saturday night, on Sunday morning I called CHW and reported it. That’s all I had to do. On Monday a local reputable A/C company diagnosed the issue, cleared the issue with CHW and by Tuesday everything was repaired and properly working. My total expense for this repair was the $85 service fee to the A/C company. CHW took care of everything after my initial call to them obviously including repair expenses without any effort from me. To repeat another company’s commercial that I’ve seen “One call that’s all”. CHW thank you. Gordon Claim #**

That came out to my house was very knowledgeable, very kind, and explained everything that was wrong with the hot water heater and everything that needed to be replaced or fixed. I also recommend that the tech to come out to do the installation.

My Air went out on a Saturday. I sent in a claim within hours, same day. They sent a tech out on Monday. I inderstand it's hard to find a tech on the weekends. It was not too hot the next few days, so it was ok. The company and tech you sent to fix my AC was exceptional, Luxor Heating and Air Conditioning.

He was good at recognizing that the 25-year-old unit had come to the end of its life. I am currently waiting on the next step... Very Nice Man who checked the unit out thoroughly said they would get back to me this week.

We had a fantastic experience with technician Francisco **. From the moment he walked in our home, his customer service was top-notch. Mr. ** went above and beyond to ensure our needs were met, explaining every detail clearly. We highly recommend him for his professionalism and care. Second to none! Thank you Mr. ** for a job well done.

Had great experience with the service. Used the service multiple times. Very prompt in resolving claims. They send right technical team to resolve the issues and also provide replacement equipment swiftly including sending payments when the situation warrants such an action. Highly recommend the service for anyone who need home warranty.

The two technicians showed up within the time they said. Very polite and professional. They explained the problem and corrected the problem for now. They explained there maybe a leak and to keep our eyes on it.

Excellent and professional customer service. Service Provider was very knowledge. I called and received the Same day appointment. I would recommend Choice Home Warranty to any customer that wants reliable and fast service. The service fee is reasonable,

Technician resolved the issue and explained what needed to be done. Would definitely recommend him. It was an easy job so was glad there were no surprises. Would definitely recommend his services and would use him again in the future.

My appointment was scheduled between 11:00 AM - 2:00 PM. Vincent was at my house at 10:55 AM sharp! I was really surprised! He introduced himself and asked me what was the issue with my toilet. He examined the toilet and went to get a tool from his truck and within a few minutes the toilet was working. He flushed the toilet several times to make sure the problem was solved. Vincent was very professional and respectful of me and my home. When he entered my home, he noticed that I removed my shoes and he asked if he needed to do the same. I was very impressed and happy with his performance.

DO NOT PURCHASE!!! Over the last 6 years, I had 3 claims with you Choice Home Warranty and it was like pulling teeth to get a claim processed. Washing Machine broke, it took weeks for them to process the claim and get someone out to my house. My garbage disposal went out, I filed a claim, it was denied! Why??? Who knows but I called up, spoke to a manager and threatened her to refund (prorate) my account and shockingly she approved it. Why does a customer that PRE-PAID 6 YEARS have to fight over a stupid garbage disposal? The repair guy came out and installed the cheapest disposal and it didn't even last a year. I've had homes where I have never replaced the disposal. I had to go out and purchase a new InSinkErator and pay a plumber to have it installed because no way I was going to deal with them again. Choice Home Warranty has the worst customer service and is only interested in greed. Take the money and walk away.

Representative Jonathan was very pleasant and very clear about the advantages of choosing CHW. He explained was covered which was everything I use and when he said the monthly cost $49.25, I was I was hooked. I'm a senior on a fixed income of course, I joined immediately. CHW reviews were excellent with a 9.8 rating..Jonathan is an excellent Rep.

I renewed my Choice plan up to 2030. The services aren't that bad. I've had a couple of glitches. But for the most part, they're okay. Submitting a claim is easy. We do it online or we call them. The technicians that they send out are pretty good. They're spot-on when they send the technicians. I recommend them.

I like Choice Warranty very much, and I recommend them. When I called them up, there were people here the next day. Within the past six months, I've used them three times. They were very prompt. The claim reps were very friendly and informative. They take care of it right away. So, that's great. With my last experience, they couldn't fix my appliance, so they are replacing it. Since I've had Choice, I've had three different technicians come. They all told me that they were here on behalf of Choice Warranty, and they were here to fix whatever problem I asked them to do, and did their work, cleaned up, and left. I expected Choice to give me a hard time with the replacement on my microwave, but they did not, because there was none available right now. They were very good.

RE: Claim # **. Very courteous Customer Service Rep, named Isa helped me to understand Reimbursement Process. I intend to find a technician in my area to service my A/C unit, and utilize this service from Choice Warranty for obtaining my reimbursement. (Note: did not receive a receipt for my initial service call fee of $85.00. (see confirming below from my Visa credit card). Choice Home Warranty - Visa card ending in **. Choice Home Warranty $85.00. Cardholder MR GORDON ** - 3236. Primary Transaction Date (ET) June 8, 2026

Choice Home Warranty sent their own contracted technician to diagnose my failed AC system. The technician inspected the unit, documented elevated liquid line pressure exceeding 550 psi, identified a restricted filter drier, and left the system off stating it was unsafe to operate. His report made no mention of foreign objects, outside contamination, or any cause that would fall outside of normal wear and tear. When I followed up with him directly, he confirmed in writing that the exact source of the restriction cannot be determined without opening the sealed refrigerant system meaning no definitive cause exists at all.

My refrigerator stopped cooling and freezing. I contacted Choice Home Warranty, and they found someone to come and repair my refrigerator in a timely, efficient manner. It is now working perfectly again.

I reached out re: air conditioning issue on Sunday and it is Tuesday and I have not heard anything from CHW. The 90+ heat is a bit much for seniors, like myself. In the past, I have gotten excellent service!

Very, very disappointed with all their trickery and excuses. I'm done with Choice.

The sign-up process was quick and easy and Brett explained things thoroughly and answered any and all questions.... I'd be happy to recommend Choice Home Warranty to my family and friends. I'm happy I Endurance is partnered with Choice Home Warranty and gave me the opportunity to speak with them.

In my case, I don't think you are being fair to the need. I have a shower with the water running, because we can't turn it off. I put the Claim in on May 31.Now it is June 9, and you are still looking over the claim. "Is that logical"?

The Sears serviceman sent was all business. He did not talk very much at all other than to say he had not seen a counter top like mine at all before. He spent a great deal of his time running back out to his vehicle, I assume to check diagrams or such. After several hours of this he told me he had to order parts that would be in on the 18th and he asked if that would be a good time to come back to finish the repair. I agreed to the date and he left. As you see, I had very little contact with him; he was all business.

I had place a warranty call for my refrigerator ice machine that wasn’t working and filter door that won’t stay closed. The technician, Demitri, only repaired the ice machine. The filter door still won’t stay shut. When I messaged him back he indicated he’d already closed the ticket and that’s have to create a new request.

One of the best things to do, is when a customer speaks, agent should be silent immediately. Leo exceeded on that. Best information he provided. Friendly. A moment of sharing is great. Enjoyed our conversation even though it was a sales call. Just natural.

We've been customers of CHW since 2016 and they always take care of us. We are so thankful to have this warranty because it has saved us thousands of dollars on repairs. Whenever we have issues in our home that needs repair, CHW has always been there for us. Thank you CHW!

He was very friendly, professional, and knowledgeable. He actually called to see if he can come early and was very prompt. He was extremely excellent.... I would recommend him to everyone I know. He went out of his way to help me.

I had brand new (1 1/2 year of use) dishwasher and oven (Samsung) that I was having problems with and I got Choice Home Warranty for a whole year; big mistake! They don't want to fix anything for you. They just replace your appliances for less than what is worth. I am so disappointed in this service. Will never buy a service like this for a whole year.

When the service man came out, he was very professional and efficient. He helped to locate the problem. He was very courteous and friendly. Although the problem may come back, he said just to let him know.

My rating is a reflection of CHW, not the repair company. I submitted my claim in January 2026. The repair company came out in a reasonable time, explained the issue, ordered the part, but unfortunately, parts for my refrigerator are basically obsolete. The problem was the follow-up with Choice. The repair company (and I'm not naming names because I have no issue with them) had messaged Choice but my claim was closed before the repair was made, so they couldn't get a message to Choice. I had to call CHW a couple of times to get a status on my claim, and finally, 6 months later, my refrigerator is being replaced. There needs to be a better way of tracking a claim from start to finish, better communication, and it should not have taken six months.

Plumber showed up on time and was very thorough in his prognosis of the situation. The issue was corrected, and a new part was installed. He was also kind enough to walk me through everything that he did to give me an idea of how he got to his conclusion.

Arnold from Onpoint Heating and Air seemed knowledgeable and went out of his way to be helpful. I appreciated that he did not try to sell repairs that were not needed at this time. He said nothing needed to be repaired at this time. He was fair and honest.

I was very satisfied with the work done to restore my freezer to optimal status. The service representative was professional and thorough. I will highly recommend having Choice Home Warranty, it's a must-have.

My air conditioning unit went out, I called Choice, Choice notified me as to what company to expect to send out a technician to my home to repair my air conditioning unit. Technician arrived to my home on the day and time choice said he would be here. When the technician arrived to repair my AC unit, he stated who he was and why he was there to fix my AC unit. The technician was prompt, polite, and professional. He found the problem, fixed it, and answered all my questions to my satisfaction. I am pleased with the service.

The refrigerator was acting up. This is my second claim in one month. The other was for electrical, which has not been as smooth. For the refrigerator, everything was as planned, fixed in a timely manner. The service professional was excellent.

Brock was kind and professional. He wouldn't leave until he knew my AC was working properly. He made sure I understood what to do moving forward. Only suggestion would be to accept other payment forms other than Cash App or Zelle.

It took six days to get the first technician out, who was totally incompetent. Then after two cancellations to return to complete the job, they assigned a company who doesn’t service my area, causing additional delays. After two weeks they finally assigned a good technician.

The technician was fine. It is not the plumber's fault that my experience with Choice Home Warranty has been terrible. Every time I've tried to use the service, it takes days to get service and most of the time the solution they provide is insufficient or entirely absent. It just hasn't formed out to be a good investment. I regret spending the money on CHW.

The company expects you to diagnose the problem. If you get it wrong you have to make another claim. They don’t send pool repair companies. They send pool maintenance service and they only have one contractor for pool service who pretend to be prompt but don’t come when they set the service up.

The sales rep was fine and did a good job, but was misinformed about several coverages. After getting the contract details, we determined the Warranty would not meet our needs. Things when south when trying to cancel coverage. Not providing any information on the website or customer account pages on how to reach a cancellation department is BAD. Having to sit on hold for nearly 30 minutes to be connected or get a call back was unacceptable, AND then having the Resolution Manager put me on hold for nearly 13 minutes while he found "the large policy" was totally unacceptable.

Talking to Noah is absolutely great. He told me everything what the. Talking to Mr ** is absolutely great and I am in no reason not to recommend this company to all of my friends and neighbors.

We selected Choice from a friend who has used them for their rental properties. Also they are affiliated with Costco so that made us feel safe. We have used them once and been pleased. We do live away from big cities so we usually have a wait.

I have had this service for over 2-3 yrs with only 2 minor repairs Refrigerator and garage door. Now I have a major appliance outage and the out of pocket for me has not been explained. I expected service charge only but $1050 is trickling into is this warranty service a benefit. I’ve been without hot water 5 days now and scheduled for repair in 2 more days. Not happy at all.

I had a home warranty with American Home Shield that came with the purchase of the property, and I stayed with them for many years. Then I was lured away from American Home Shield by a slick salesperson in Choice Home Warranty's sales department named Luke, and he promised me the world, that I would have better coverage than I had with American Home Shield. He gave me a pretty good deal. I have 18 contracts, and I switched them all to Choice. I was given a pretty good price if I paid 3 years times 18 contracts in advance. It was $16,000 which was a lot of money. Then I did it again three years later to renew and probably the third time. I've invested about $50,000 in Choice Home Warranty over the years.

Choice reacts quickly when I submit a claim. They send somebody out quickly. I had a bad experience with a refrigerator. They denied the claim. They said that the rodents cut the line and therefore, it was not covered. But I thought it should have been covered. Other than that, they've been fine. The technicians are fine. It's my problem with the resolution of the claim. Choice pays for a couple of things. They paid for the clothes washer. But they didn't pay for the dryer. I had to buy a new dryer. But the last experience I had with them was pretty good.

Always an excuse not to cover anything. Rude customer service representatives.

My water heater was leaking and a claim was submitted on 2/9/26.. CHW dispatched BCM Services to required an unexplained $639.72 out-of-pocket expense. When I asked the owner of BCM Services for an itemized invoice to verify the uncovered charges, he became hostile, extremely unprofessional, and literally told me to 'stop being a **.' I immediately banned him from my property and reported this verbal abuse to my CHW case manager.

The agent I spoke to about beginning a policy for my home tried to upsell me. He wouldn’t let up. I only need one year, period. He said ”just give me your card then, I’ll give you an extra month," I said my American Home Shield policy isn’t expired until the end of June. He said ok, then turned around & charged my account today. This is very concerning as I have another home with Choice warranty. I’ve waited on hold for 25 minutes for billing which is being escalated to a supervisor, I’m still on hold 30 minutes later.

I am satisfied with the experience once it was completed. They were unable to find a plumber in my home town who would accept the terms of payment. It was 1 1/2 weeks before serviceman came. He was knowledgeable and repaired my faucet. I would have chosen the reimbursement option if it had been a critical appliance or covered unit. Communication with company was good.

Excellent service and fast response to resolve my issue. Would highly recommend! Garbage disposal was not working and water was leaking from it. We called and they replaced the entire unit. Great service.

Been 3 weeks waiting just for a repairman to verify my broken water heater...the 1st guy they sent seen and confirmed it was broken but the company denied his bid. What is going on with this company? We need hot water!

With the rising cost of repairs getting a home warranty made sense!! One less thing to worry about. It only took 5 minutes to get set up. Bruce was very knowledgeable and helpful. I haven’t had a claim yet, but it feels great to have someone to call when needed. Thank you Choice Home Warranty!!

The tech was prompt in contacting us about the repair, and once again prompt in arriving on the date the repair was scheduled. He completed the work to our total satisfaction and knew what was required for the repair. We would use him again.

I had a great experience with Choice Home Warranty. When I submitted my service request, they were very prompt in responding and quickly assigned a technician to my case. The process was easy, and I appreciated how efficiently they coordinated the repair service. It's reassuring to have a home warranty company that acts quickly when something goes wrong. Thank you, Choice Home Warranty, for making the experience smooth and stress-free.

Very good. Very honest. Was going to check on warranty of the Jennair.

I called you on Saturday the 6th, to state my A/C wasn't working. You sent out three emails explaining 2 options available to me. First to hire a company I know, but I missed getting a chance to use it because I received it late on Saturday night. The second one was you would have one of your companies contact me. The 3rd e-mail was that Sears was assigned to me to do the service. The date of the service was June 19th! This is unacceptable. I called and spoke with your representative, who gave me the option to hire my company. I contacted them the next day to come out. Being it was a weekend, service calls cost $39 dollars more. I was quite willing to pay that myself.

They are the worst and do not care tell you anything to get you to buy the product.... I have no ac 7 days in june. House is 74 degrees hot.... They send a tech. He was there 15 min, put Freon in and left. Never check for a leak. It all leaked out in my attic. I called, open up another claim. New tech came out and and found the problem in 15 min. Multiple leaks in my coils. He then uploaded the ticket with all the data and pictures and video. Then they told him and myself that he cannot work on it. They going to give it back the original tech that did nothing... So I told them now lets this tech take care of it, they said not possible... Basically they kick the can down the road not wanting to pay to fix it, in hopes you the customer will give up and just pay for it yourself.... Bunch of nonsense. They don't care about fixing anything at all.... just take your money and run.... Plus I still have no ac...

Claim was easy to file, tech contacted me very quickly. I had an emergency with one of our pets, had to postpone to reschedule, we finished the appointment quickly and the technician was able to still fit us in during the initial appointment period. He was thorough and efficient and made the repair quickly and completely.

You customer since last 10 or 15 years. Policy and service call rate are comparable. Quick service call accepted except in summer, little waiting. I would strongly recommend. This company satisfies their customers.

Mister ** was very helpful explaining the program. I was confused at first but Mister ** with his knowledge was able to help me understand the benefits of having the homeowners insurance and I thank him,

A warranty should cover all parts of a repair, this company will only honor parts of the repair not everything it takes to make the repair. When they replace items they set the price. Not what the actual part or new appliances cost. Then when asked where they can purchase the part for the price they state I am told that they don’t have to share that information. Choice Warranty is the worse company I have had to deal with and will not renew with them, I had better service with American Home Shield.

I was skeptical but I'm a retired senior on a fixed income and I just need help when things break down. I went online. Amir called and his personality was the absolute best. I'm so afraid of being scammed. He put my mind at ease and our birthday 2 days apart. Thank you for everything.

Easy and quick! My washer was making crazy sound. Schedule appointment with repair online and fast! They came the next day, determined it was not fixable and then within 2 days I was given a check to replace. BEST experience and service!

First, the technician that came to repair my shower fan was fine. Completed the work in less than half an hour. The process of getting a claim into the system and the duration of time it took to get a technician assigned for this simple repair was poor. Took over a week.

Markhor HVAC did a tremendous job repairing my outdoor ac unit. Texted them for gate access for my Monday’s appointment and they came on Sunday instead. We’re in and out in less than an hour. Knowledgeable and courteous, I’d highly recommended their services.

If your heat pump is too old or your heat pump is under manufacture warranty (even only parts mostly 10 years) Choice Home Warranty will not gonna fix. 75% my claim has been denied. It is better claim on the phone then you can find out your claim can work or not. At least you can save service call charge. Wish you have good luck!!

Our refrigerator that we purchased in 2009 was not cooling correctly. The first technician that was assigned did not show for the appointment. When contacted, the technician said that he did not service my area. I took a day of work off for no service. The second technician assigned was great and quickly determined the refrigerator needed to be replaced, This refrigerator is in our basement as a second refrigerator that is covered. When I input the claim, input the model and serial number. Choice Home Warranty denied the claim as it was assumed that this was the refrigerator that was purchased through a buyout in November 2025. Model and serial number look up would have shown that this refrigerator was not purchased new in 2025 and was not still under warranty.

I like that I'm protected with Choice Home Warranty and I also like that I won't have to look up an appliance repair guy and vet. I don't like that because there are some good ones and there are some bad ones. I submit my repair tickets online. I won't say it's perfect, but it's fairly easy. Most recently, I had an air exchange humidity drip problem that it wasn't going through the pipes. So, the guy came out and told me why it was doing that. The home builder doesn't do the drip pan outside correctly. They put a pipe going up, and it's locked in concrete. So, it's going to clog up. He said, if I keep a straight pipe and have a bucket that doesn't have anything in it with a cap on it, it doesn't ever have a problem. Then I got to put holes in the bottom of the five-gallon bucket, and it works, and I doubt it'd ever be locked up again. Overall, Choice did a good job of coverage. They did go up from 65 to 75 just on the call. Still, I'm satisfied with it.

I've made a few claims since I've had Choice Home Warranty and I have them for close to three years. I pay the $75, and they take care of the issue that I need them to resolve. It works for me. Some of the people who came out were knowledgeable with what they did. They made suggestions here and there, but they took care of whatever problem that we had. We had one guy who came to check our electricity and he did above and beyond. He really helped us out with the plugs, lights, and vestibule. He also got to work on our doorbell. So, he did a few little things to help us out which wasn't called for.

Pedro, the A/C technician was “A Real Joy” to welcome into my home. He explained in-depth what was going on with my compressor and corrected the problem, assured a speedy return should any other problems occur. So far everything is working 100%. Pedro ** displays all of what a company’s rep. should be.

Anar was helpful and thorough, clearly knowing what he was doing and did a good job of politely explaining through it. Eyebee solutions also did a good job of confirming and updating on the status of the appointment and work to come.

Two technicians have visited my home. Both were professional and pleasant. Both did what they could according to requirements of their employer and Choice Home Warranty to repair my AC system. I'm currently waiting for the repairs to be completed after ordered parts are received.

I had a great experience with Choice Home warranty. I received great customer service, and fast service to resolve my issues. I called and the process was fast. A technician came out and was very helpful with explaining to me about everything.

Non operational garage door. Rail and parts to open were broken. Door was non operational. Called in Saturday. Appointment was not scheduled until Tuesday. Then rescheduled for Wednesday. I called in to Choice. No help. Work was high quality.

The people they came out and they were in the time frame they told they would be here at my house. I am pleased with their work and their professionalism they showed me. I will surely use them again.

The technician told me that CHW did not cover the spring and installation, so I had to pay 349 dollars for the repair. I thought CHW covered my garage door repairs, but I guess not. Last year I had a garage door spring that was broken also and was told by the technician that CHW did not pay anything to replace it. I had to pay the full amount myself.

My first time requesting a plumbing service from Choice Home Warranty and I am impressed! My shower valve was faulty. Fast response and a professional friendly service tech (Ronnie from Anytime Home Services) repaired my plumbing issue quickly and a job well done. I purchased a three year policy and if this is an indication of their customer service I am very happy I chose to purchase this warranty insurance.

The appointment was made within 24 hours. They let me know ahead of time that they were on their way, and they were very professional. The job was done efficiently and quickly. I would recommend this company to family and friends.

I recently had an issue with my dryer and couldn’t be happier with how Choice Home Warranty handled everything. From the moment I submitted the claim, the process was smooth, professional, and stress-free. They quickly approved the repair and dispatched a fantastic technician named Joung. Joung was an absolute pleasure to work with! He arrived promptly, was incredibly polite and respectful, and clearly knew exactly what he was doing. He diagnosed the problem right away, explained everything in simple terms, and fixed the dryer efficiently without any unnecessary delays or upsells. My appliance is now working perfectly again, and I feel confident it will last for years thanks to his expert repair.

A very knowledgeable technician came as scheduled. The problem was told to me and the solution given. I am very pleased with Choice. The Hot Water Tank will need to be replaced. That is in the process of being scheduled.

It's been more than a week and I am still waiting for my A/C unit to be repaired. The technician diagnosed a coolant leak in either the outside unit or the inside blower unit. Since then I have gotten no information as to when it will be repaired. This is not an acceptable delay.

I did my claims online. It was easy to do. With my last claim, the service took a very long time. But I've had a positive experience with the techs that Choice sent out. There was no problem with customer service. The only thing is that a lot of almost everything that I looked at for coverage is not covered. It's very limited. I can just call the plumber or whoever, and it'd be cheaper without paying $85 because most of the things I'm looking at are not covered by warranty. So I really don't see any benefits so far. For example, if things are not internally to the AC system, certain things are not covered. It's very few things that are covered where I don't have to end up paying a lot out of pocket.

I liked Choice Home Warranty's offerings, their pricing, and availability. Filing a claim was straightforward. I just had to have my policy number and type it in and just wait moments. It wasn't that long of a wait. They were fairly quick, so I'm happy about that. I'd tell others that having Choice is worthwhile, and that they should investigate and actively pursue choosing Choice.

Our garbage disposal went out and I contacted Choice home warranty. Within 24 hours, we had a technician assigned. I was able to contact him and he was there the next day and resolved the issue. He was very friendly and explained the details.

The technician was excellent. He answered all of my questions and explained how he would get my water working and how the process to complete the job would work. The plumbing company itself is a little difficult to work with. I made several calls to verify the initial appointment and only once did they answer and didn’t return any of my messages. The warranty company is even more difficult. It feels like the initial process is to find away to deny the claim. I’m hoping I won’t have the same issue when the plumbing company calls for approval to complete the job.

Absolutely a ripoff. They say they replace and offer 2-300$ for 3000$ item and argue I damaged or some other excuse that they have. What a terrible company. I have 6 policies and don’t know what to do. All prepaid I’m sure this will never be posted.

Our technician, Ted, arrived five minutes early for the appointment. That was a wonderful first impression. He told me what the problem was and what was going to be done to alleviate the problem. The work was done in about 45 minutes, and our A/C unit is working as well as if the unit was just installed.

In my opinion, not a great home warranty company. Our dishwasher wasn’t working. They opted to replace it with $272 in Lowe’s gift cards, which wouldn’t even cover half the cost of a dishwasher let alone the amount it’s gonna cost me to pay to have it installed. This claim was also resolved over a week ago and I’m yet to get the so-called gift cards.

Choice Home Warranty is a scam. When they sold me the 5-year contract, they told me that if something breaks, if they can't fix it, they will replace it, and the first service fee is waived for my home. I purchased it for my home and 2 rental properties. Now, my microwave has died, and this is the first time in 4 years that I have a claim for my home. They can't fix it, and they replace it, but they pay me to get the microwave. It's fine, but the pay I received is lower than what I'm seeing for microwaves. I still have to pay out of pocket, and they don't install it; I have to pay for the installation. The policy I have is not what they told me when they tried to sell it to me. It's misleading and scamming. I'm very upset. I stuck with the contract, but after my contract ended, I will never buy from this company again. I had a First American Home Warranty before, and they fixed everything and replaced it without me paying any extra money.

Austin was very helpful and explained everything covered under the contract. I have had CHW on my rental property for a number of years and have been very happy with the service. After building a new home I chose CHW again.

The technician is great. Cooperative, respectful and he did the right fix. Not a patchy fix. Highly recommended.

I was very pleased with the man who came to check my air conditioner. He asked questions and checked everything out to determine what needed to be done. He was very thorough and explained everything. I felt confident in his assessment.

Junior, was not only knowledgeable about our dryer and resolved the problem without having to reschedule for the repair. Very impressed, also his appearance and mannerisms was exceptional! I have had other home warranty companies and Choice Home Warranty is the best of them.

I called with a plumbing problem. A technician was assigned. He called once confirmed. From that point on he pushed me off and pushed me off and pushed me off. He was scheduled for June 2. Never showed up. Said he would be there the next day, never showed up. Was reassigned to June 9. Could not wait that long. A new technician was assigned and he came immediately. He assessed the problem and said it was repairable. He sent the information to you and you denied coverage. Your company is nothing but a bunch of phonies. Every time I call everything is rejected. Having a warranty with you is worthless. I will never recommend you and I will never renew with you. On top of that I will spend the extra money and call service technicians that can repair the work and not have to worry about coverage. You should be ashamed of yourself.

Mr. ** was very professional and explained the inspection process. I prefer his (Troy) or the company’s service moving forward on issues involving my HVAC systems. Troy did explain why my unit was not functioning.

After much discussion and insistance on my part, the call representative proceeded to find another vendor. I should not have had to insist that Choice change the vendor when I clearly stated this first vendor chosen makes me uncomfortable. That said, the second vendor, Flowmaxx Plumbing, the company actually handling my service call was terrific. The call reps need to listen to customers and respect what they say, perhaps speak with a supervisor instead of dismissing customer concerns. Further training and support needed for the call representatives. Thank you for addressing my concerns.

Ray’s Appliance team made my day! Very knowledgeable and professional! They kept me posted on the day of service so I would know exactly when to expect them. They resolve the issue with my stove quickly and showed me what to do should it happen again. I really enjoyed talking to them. Would absolutely want them to be assigned to provide service on any future appliance repairs.

I filed the claim online. Took me 2 mins. It was assigned to a tech working a few hours & had an appointment for a week later. My issues was resolved quickly & efficiently! Very pleased. Highly recommended. I have gone through about 6 different warranty providers & Choice is the best!

The plumber who came out, Lidian from LED Plumbing was AMAZING. He was honest and helpful, knowledgeable and kind. The entire staff was fantastic and very communicative! The reason for the low stars is that Choice Home Warranty DENIED the claim after the plumber arrived. They made an assumption that I was WRONG and, without explanation or contacting me, denied the claim so I was forced to pay out of pocket. I still haven't heard from CHW about why they denied the claim or to allow me to appeal their incorrect decision. Even the plumber said the claim shouldn't have been denied. So 5 stars for Lidian, Meredith and LED Plumbing. 0 or 1 Star for Choice Home Warranty.

I called the number, they took my information and set up an appointment ASAP. NO HASSLE. I'm very glad we took the warranty and out on our home. We lived here 20 years and our appliances were in good condition but, you never know who to call, who to trust. This is so great. What a relief.

I’m so happy that this horrible company gave me the chance to write them a review. Our 5.3 cf XL Maytag washing machine broke down. Rather than fixing it, they told me it needed to be replaced. They gave me $400 to replace it. I bought the same washing machine and it cost me $1000, Choice Home Warranty, didn’t even give me half the value of my washing machine. Oh, it is also going to take them 4 weeks to send me a check, so they can get 1 more month of a payment out of me because I’m afraid if I cancel they won’t pay me. I will cancel my warranty the minute I get my measly $400. Their customer service is a joke. Once you make a claim and a company picks it up, you are on your own. DO NOT pay this company a dime of your hard earned cash!!

Sent someone out to do repairs, get cooling on. He tried to get approval. Was told office closed. Being a good contractor, he got the cooling on. Now can't get approval because of some paperwork. Why was this not checked before he was sent out. And it took over a week to get some out. No cooling 80 and 90 deg out.

Yes, you have taken care of me very well. But the last guy that worked on my furnace had to come back three times and that was kind of frustrating but he finally got it so thank you for your service. I appreciate it.

Appointment was pushed out by an extra week after making the appointment. Technician arrived 1 1/2 hours past the 4 hour period they said they would be here. Technician was very polite and did a good job at repairing my washer. Also made sure it was in good working order and cleaned up before he left. Technician was very professional!

A contractor came out and fixed our air conditioner. I was only without AC for a day and a half so they met my expectations as far as them coming out to take care of it. Filing a claim with Choice is sometimes easy and sometimes not. We do it by phone and you have to go through all the robo questioning and pushing buttons before you get a person. Another thing is sometimes, they send people who refuse to do the work.

I was looking for a better choice than American Home Shield for a cheaper version, and Choice Home Warranty gave me a much better price. So far, they have met my expectations. I just wish they would repair icemakers. I reached out to them about my icemaker, and they said it was not in the contract. They don't do that. Other than that, they fixed the AC. The capacitor went out. Overall, I was very happy with it. I just renewed, and they were $20 more expensive. So, I called them and said, “Well, if you charge me the same price as American Home Shield, I’d just go back to them.” So, they continue to charge me the less expensive fee.

I am extremely pleased with the service I received. The garage door technician was professional, knowledgeable, and courteous from start to finish. He arrived on time, quickly diagnosed the problem, and completed the repair efficiently. He took the time to explain what needed to be done and answered all of my questions. My garage door is now working perfectly. I highly recommend this company and especially this technician for his excellent workmanship and outstanding customer service.

The rep from Sears Service was friendly and informative. He not only found the issue but explained what was happening to help avoid future problems. The request was made online and it was easy and they sent regular updates.

My agent Seth was very helpful explaining the coverage and all options. Very knowledgeable! I hope the company is as good as him as I am quitting another company for their terrible service. This company has very good reviews and rating.

Very happy with my home warranty. The only reason I did not rate it a 10 was because it did take about three days for them to get back to me. Other than that I’m very satisfied. I have had a lot of different Home Warranties that have disappointed me and so far this one’s pretty good.

I was supposed to have an appointment on Tuesday. I called to confirm and they told me it was changed to Wednesday. I didn't receive any communication about this change!! I was hoping the issue would be fixed but they were unable to.

Great, super fast service. HVAC system was down and not cooling correctly. Had technician out within a few days of the service call. The transaction was fast and simple. My HVAC is running nice and cold.

Went to Choice Home Warranty online and submitted a new claim request for a Plumbing System issue. Received notification from CHW that day that an appointment with Showtime Construction LLC has been scheduled for next week and was confirmed. A representative from Showtime Construction called me to see if they can come today. I was available and so I agreed for them to come today, and it worked out better for me. Alberto came and fixed the plumbing issue. Alberto was very pleasant and courteous. He did a good job and he cleaned up after his work.

Our AC unit quit working. I submitted a claim online and they quickly assigned a technician. He checked everything and it was the motor. It was denied but I appealed with explanation and it was approved. Our motor will be installed next Thursday when it arrives. The company they used is thorough, professional and honest.

The gentleman, Leo, was excellent! He fixed the problem efficiently and quickly. This was our first time calling since we set up the account last April. Now I had no problem with Leo, he was great. However, when I called to get the appointment, the girl that was going to charge me said as of 5/26, my account went from $75 per visit to $100. I tried to tell her I was set up by Tatianna last year and senior program. We are 78 and 84 under senior program and had never called before. She said that didn't matter, we had to pay $100. I finally convinced her to send me to Tatianna. She did not know who that was but sent me to the Resolution Department, where I spoke to a very nice gentleman, Angelo, and he confirmed that I was right. He did an excellent job. Contacted GE for the man to come, he came and he too did an excellent job.

The technician was great! He arrived when he said he would and had my system up and running quickly! My only point of frustration was that I didn’t have air in the main part of my house for almost a week due to scheduling by the warranty company!

Claims should be approved faster to make sure the job is done in a reasonable amount of time, especially depending on the claim. As well as to make sure the claim is truly completed. Vendors should be vetted out properly before being assigned an account.

Very professional and efficient. I would recommend this company to people who do not have a home warranty. They kept me informed of the appointment time and actually came earlier than expected after calling to make sure that was okay.

Arrived timely. Professional and knowledgeable. Stayed in communication. Diagnosed the problem and submitted the claim. Provided a detailed receipt for cash payment of co-pay.

My garage door opener failed to open on a Sunday. I called Home Warranty and given a claim number. I was kept informed by email. I had an appointment by the next day. Even a picture of the worker sent to my door was included. Worker was respectful and willing to answer questions.

I did receive a prompt call back once submitting a claim. It was for a washing machine that broke. Turns out it was not repairable. I was offered a Lowe's e-card for the amount of the offer, which I thought was great...except the fact I have to wait up to 30 days. I accepted prior to knowing time frame. Besides that, I had a great experience with Choice Warranty.

The person who came to fix the garage is extremely knowledgeable and on the spot in resolving the issue in a timely fashion. Although Choice Warranty didn’t cover the service, cost was reasonable to move forward and get the work done, thanks.

The appt I was originally given didn't work for me because I was going to be out of town. Kent worked with me and got me into his schedule before my trip. He was very personable and got to work, figured out the problem quickly from what I told him, and was done within an hour. I was so impressed!!!

We are extremely grateful & happy with Choice Home Warranty. We have been with them over 10 years & they always send a technician within 24hrs of our claim & 90% of the time they fix the problem or replace it with a refund check. I’m extremely satisfied as a customer.

There are some improvements needed related to communication between service companies and CHW. We received emails with dates for service that were never planned from CHW and the service companies (2) that made appointments never came until I called to complain. The first companies came and I never heard from CHW or the services company. Until I called 4 days later nothing had been accomplished.

We had a pretty bad water leak under our sink and come to find out that the drain basket and faucet gasket were leaking. CHW was called and within two business days a plumber was out and working on the sink and faucet. The plumber was very courteous and professional. The experience was a very good one and left me feeling calm and that the job had been done right. Plumber finished within 90 minutes and all leaks were taken care of. This was a huge difference from the previous home warranty company I had contracted with. CHW left me feeling that my money was well spent. I am happy with their service, efficiency, and choice of vendor to send out.

A home warranty is something that is good to have. I did my research and Choice was the most economical, so I went with them. When I need service, I get what I need and it has not been a problem. In the past, I would call them but now I don't talk to a live person. I talk to AI, tell them what I need, and they set up the service. The process was easy enough. Then I get an email with the contractor's name and the date range when I'll be contacted. The last tech who came out was very good. The claim was for my garage door opener where the door was falling off the track. The tech fixed the track in the ceiling and it's working fine now. He answered all my questions and I would call him back for something else that I potentially will need. All in all, Choice is a good company and I haven't had any complaints the two or three times I've used them since I've had the warranty.

We bought our place six years ago, and one of our requirements was that they'd have some kind of a warranty for 18 months. And the previous owners had brought a contract with Choice, and we just continued with that contract. Their customer service was okay. I renewed with them three times already.

Choice Home Warranty was the only home warranty provider I knew about, and it was from a TV advertisement. I went with them and when I had to submit a claim, it was good. But I didn't know that you're not supposed to open another claim if it hasn't been 30 days. I probably didn't read all the fine print when I signed on, so it was a little confusing when I was going to open a new claim on the same thing that still wasn't working.

The experience with our water repair was exemplary. The appointment was made and accepted quickly. Demitresse, the service rep was punctual, efficient and professional as he addressed and replaced the heating element. Choice’s home warranty program is a Godsend. It is the most efficient and cost savings program available to homeowners.

Haven’t received a call, text, email about my claim. My pipe is leaking and no one has communicated to me about my claim .. Demanding me to get my own tech? Why should I have to get a tech when I pay every month for this service.

I just signed up for Choice Home Warranty and since I'm new to your company I will review your company later once I've been familiar with the company. The salesman was Moe and he was friendly and professional.

Technician provided by Choice was great. He was well versed in replacing the item he was sent to service and was a pleasure to talk to as well. Todd did a great job and I would welcome him back at any time.

Kristopher **, On Point Plumbing Company LLC, was one of the most reliable I have ever dealt with. We received prompt & excellent service and will definitely use him again if needed even without the warranty!

Our first appointment with this Tech was cancelled and we had to call to get back on schedule. He gave us a date but called later to come early which was nice. Upon arriving he introduced himself and got right to work. He resolved the problem much quicker than expected and got my light working better than ever. He even gave good advice on how to keep them working..

Great expedited services, automated call system appears to be working good! I was able to report my hot water heater problem and by the time I got off the phone and checked email, the repair was already schedule for tomorrow morning.

Down South Plumbing came and worked on my tub. He got the clog cleaned out. Great service. I would recommend him to anyone who has plumbing problems. He got the clog undone that I couldn't unblock it. Wonderful job!!

Aaron (sp?) was very professional. Diagnosed the problem quickly. Also friendly and courteous. He needed to order a part after the first visit. Then his company reschedule the return visit for a week later. Problem with the dryer was fixed quickly.

Re Claim **. Electrician came on May 28 to inspect our problem. After testing he stated a more detailed test is required and that he would set up a referral for it. As of today, Jun 4, I have received no word on the request. Please advise.

You have always hired good repairmen, and I am happy with your company.

It was a pleasure to hear from Jhonatan ** this morning. He was professional, confidential in his representation of Choice Home Warranty and very patient to answer all questions. I even posed my last question, “What did I not ask that I need to know”! He answered in a thoughtful and particular manner. CHW needs more agents like Jhonatan **!

Services take a while, responses and follow-ups are very slow. No sense of emergency. I filed a claim on May 21st, not resolved as of June 4th. I keep calling and I get the same response. They tell me to call back if I don't hear from them. Not a pleasant experience 😕

The biggest issue was communication. I put in a claim no problem but the next am 5am received a message that they would be here between 7am and 11am. Should have had more notice but appreciated the quick response

The plumber called and asked could he come the next day at 9 am. I told him I had an appointment at 10. He said he would come at 8 and promised to be finished before I had to leave. He was on time and put on shoe covers when he came into the house. He explained every thing he did and showed me the parts he replaced.

The rep Edgar was very friendly and knowledgeable. He did a great job of repairing my water heater. However, I still had to pay $640.00 although I thought I only had to pay a $75.00 co-pay. I am still pretty happy with Choice warranty.

The technician was very knowledgeable and informative about the work he was doing. He made several trips to get products as needed. Finished the work in a timely manner and was very kind and considerate in my home.

Mr. **, the technician did a great job, friendly and professional, he cleaned up his mess. He called to let us know he was on his way and he was on time, he explained what the problem was and he let us know what needed to be done before he did it,

I've had no problem submitting the claim with Choice Home Warranty, but I have a concern about some work that was done.I had some plumbing work done and they did a good job, but the job was supposed to be covered, and it said that only part of it was covered. Instead of just the $85 fee that I was supposed to pay, I wound up paying almost $400. I had to pay extra for this and that. That bothered me.

CHW has been the best home warranty service provider that I have used. Very helpful and fast at providing service technicians to fix what the problem has been. I would highly recommend them to anyone.

The company, Paradise Appliance, made it convenient to schedule an appointment and to communicate with the technician. They also provided away to track his arrival. Once he arrived, he diagnosed the leak from my refrigerator. Fortunately, it was an easy fix and didn’t require any new parts. I appreciated his efficiency and ability to diagnose and fix the problem.

We are so very happy and relieved and knowing that our issue was taken care of in an extremely professional, knowledgeable manner, and we can again do laundry!! He was so very nice, on time and knew exactly what the problem was with our electrical outlet!!!! We will definitely request him next time should we have any problem in needing an electrician!! Thank you so very much!!

Mr. Dennis ** was friendly & professional. As soon as I got the enroute call he was very courteous with my spouse (mama). Knowledgeable, explained everything clearly and made sure that my spouse and I were comfortable with the work being done. In addition, He gave my spouse the what was the problem, issue within minutes and had the system running smoothly in no time. God forbid we have a situation with the AC again, I/we will request request Choice Home Warranty to contact Tier 1 Heating and Air for our home, PERIOD!!!!

GE Technician did an excellent job. He knew his job and timely finished the repair. He identified the root cause of the problem and solved it in timely fashion. His interaction style is great and he is very friendly.

Everything went smoothly. I opened a claim, a few minutes later, I received a message saying that one of the partners were assigned to the job. A few days later they were on-site trying to fix the issue with my washer. They couldn't find a way to fix it. On the day after, the insurance company sent me an email saying that they would offer me money to buy a new appliance. The amount was reasonable and I accepted.

My technician has been nonresponsive and the job is still not done. I have messaged Choice multiple times and they are taking no action to get the job completed. There have been no phone calls or alternative technicians contacted.

Excellent service! Choice Home Warranty responded quickly and made the whole process easy and stress-free. The customer service was friendly, professional, and very helpful. Awesome company with great service—I highly recommend them!

I've had two claims with Choice Home Warranty, and they went well. The claims process was pretty good. The rep that I dealt with was very good. The technicians were good as well.

It's the first time I've ever had an extended warranty, and Choice was decent. I've been with them for three months and when I filed a claim, the process was quick. The paperwork and filing were a little different, but I had never done it before, and it was seamless. I picked out the technician myself, and I was satisfied with the work that he did. Since the repair was completed, everything has been good.