Choice Home Warranty Reviews

Impressed by sketching the appointment and been made the following day. The plumbing company are amazing. Finished the job the same day. Including new part for the toilet water tank.

Agents are courteous and efficient. It is easy to enter a claim. However, I would recommend on expanding the categories of problem areas to include a number of other possible faults a customer may have.

Very pro service. The only inconvenience is that it took several days to get a technician assigned. They fixed my dishwasher leak, taking care of the door at every step to avoid any scratch. The technician was a master.

I had a water heater leak after 4 years & under manufacturer’s warranty. Choice said that manufacturers takes precedence over them. It is costing me $1000 to replace it due to labor & warranty charge. Choice saved this cost. 😢

Technician was great. However I feel that the service provided from Choice Home is lacking to provide the proper information to be covered for repairs. I have never had this sort of treatment from a company.

Choice Home Warranty, gave professional, and prompt service. Excellent communication to keep you inform of the claim process. I have recommend Choice Homes to my family and others. The technician displayed excellent communication skills, great job knowledge. Great customer service also.

I give a five star review. Not for the CHW, but for Melly The Contractors LLC. This company was contracted out by Choice Home Warranty, and they did a superb job. For CHW, I'm not pleased with for the fact that they now take a credit card hold for the payment. Beforehand otherwise they will not send anybody out. My problem with this is not everybody has a credit card or may no longer use the card they have on file. So what do you do? Because the woman was adamant, they will not send anybody out unless they get a credit card hold, that's Choice Home Warranty's, new policy.

I have been very happy with the response to appliance repairs from the warranty service. I had a recent problem with a dryer, the second time we had service through the warranty company. With the latest incident, it was determined the dryer could not be fixed and we were offered a Lowe’s gift card for a replacement. No hassle or problems. Very thankful the care and service provided by the warranty service. Thank you!

AC stopped cooling, was lucky to get someone within 48 hours to fix it. Technician said it was the condenser fan and head. He said I have to contact Choice and within 10 minutes he came back and said they gave me the go ahead to fix it. Now my house is cool with the AC working. Gets extremely hot here in Las Vegas, NV. Have had Choice Home Warranty for 11 years now.

Technician was very good. Explained freezer should be at 0 temperature for ice machine to work properly. Ice machine faulty so ordered new one. Now waiting for technician to come back to replace ice machine when he receives it.

I called CHW to check on my electrical issue…flickering lights, outlets not working and lights not working. An electrician came out and diagnosed my issue and said my panel needs to be upgraded. CHW never contacted me, but closed out the claim. The same thing started a month later and called to inquire about my first call and they said they closed that claim out and I had to submit another claim. So I had to another $100 for an electrician to come out to diagnose the same issue. He verified it and the next day CHW emailed me to say my claim was denied because it wasn’t from wear and tear! What’s considered normal wear and tear? I’ve lived here since May 2002!! I’m about to cancel this service….I’ve had it several years for what?

The technician was very courteous and professional. He explained the reason that my furnace could not be repaired the same day. I was told that the part needed would be on hand within 48 hours. To my surprise, he came back the following day.

This was my first claim and I am happy for the quick service. The time to come diagnose the problem and ordering the parts was acceptable. They communicate when the ordered parts are received and the time and day that they have to come back and install the parts. Well done.

I filled out a claim on line and paid my deductible and scheduled an appt, I immediately got a message confirming the date and time range and said I would be contacted by Brandt home service- the day before I got a call and text from Brandt narrowing the time frame to 3 hours - on the day of the service guy David called and asked if he could come early, I was thrilled and when he showed up he was very professional and got to work, clearly he knew what he was doing and within 20 minutes he had my stove top fix - quick and efficient - the whole process was seamless- I highly recommend!!

Wish there was an option for negative review. Don't ever buy a warranty from these guys. You will repent for life. This company is a fraud. They systematically conseal facts to deny claims. They vendor they appointed for diagnosis clearly stated in his report that the issue was "normal wear". Still they made up foolish things to deny the claim. Their case managers including the legal team is extremely rude and fraud and deceptive. They called back the vendor on my back and told me that they verbally got the information from vendor that it was a physical "puncture" on the coil. Ironically, A evaporator coil unit is factory concealed with tar compound in a heavy duty metal casing." So as per them, magically someone entered the factory sealed metal box and drilled a hole in the coil. Utter BS. I have all the relevant photos and will sue them.

My contact with Choice was professional and helpful. They handled my claim promptly and scheduled a technician who came the next day. The technician was excellent and did a thorough evaluation of our 11year old hot water heater. Unfortunately my claim was denied because we had not had it drained every year, which I didn’t know was required for the warranty.

Great Service is the reason I came back to Choice Home Warranty and the agent was very knowledgeable about then plans and costs for me while under contract. The prices are un matched by other places I reached out to. If you ever have any home warranty needs please give Choice Home Warranty a shot, they are Timely and considerate of your Home repair or replacement needs.

He was very kind and explained everything to us so we could make a decision. He checked everything out to make sure the breaker was the problem. He diagnosed the problem and explained it to us. He was on time.

The technician was very professional. He was very knowledgeable. He came in. He diagnosed the problem. Went right to work. Fix the problem very quickly. This is the first time that I've had a tech to come out to my home and were able to fix the problem in the same day without delay. I really appreciate it. This because I really needed to use my machine for my family. Choice home warranty is a very good company to keep up the upkeep on your home appliances. Great. Fantastic service company. I highly recommend them.

When contacting Choice, l was immediately helped by their representative. He clearly understood my problem and told me I would be contacted within 24 hours from a representative repair service. While I was very appreciative of the response, I was not very happy with the outcome as the repair was not scheduled very efficiently. The appointment was not scheduled until 4 days after my initial call.

I had to have a repairman come to look at my refrigerator and as usual I was completely impressed. Virtually everyone that has been sent out by Choice has been knowledgeable and professional. As a single woman, I am so grateful there is a service I can rely on to provide a high level of support. I will definitely be renewing my contract. Choice is the best.

Service was great from both Choice Home Warranty and the repair company that came out to our home. Setting up the service on the app was very easy to do and we were given a repair company very quickly. The repair man was knowledgeable about the appliance. We definitely recommend Choice Home Warranty to all!

Please do not waste your money with Choice Home Warranty. My dryer drum broke. The dryer is worth 1,200. They offer 300 dlls to replace it, or a e gift card at Lowes. They take 30 days to send egift card while the customer waits and waits. Please go to American Home Shields, at least they give you more to replace appliance and it take 2 weeks to get reimbursement.

This is ridiculous. We called last week. Made a claim and they already canceled but no new appt was made. So confusing I'm believing this is a scam. The people who work for them don't know what they doing. It's all a joke at this point.

Microwave control and display panel went out. You offer me a gift card from Lowe’s, for not even 200 dollars. For me to replace it is about 900 dollars. I don’t understand this. Maybe l need to check into another home warranty. I was never advised that this was not covered.

I can’t say enough about the tech Andre from Flamingo Appliance; he was straight up amazing, professional, timely, and very knowledgeable. As for Choice Home Warranty - a little suspect. How can you replace a dishwasher for $272? That is what they gave me which barely covers the cost of delivery, installation, and haul away. WTH?

Luke was well-prepared for the service call, and was very professional in his work. In addition, he represented himself and J&L Plumbing to an excellent degree. I would be pleased to have them answer to my needs in the future. 5 STARS!!!!!

Trying to keep the emotion out of this and keep to the facts. Their advertising is misleading in that it does not warn you of all the exclusions and non-covered items. For example, my A/C compressor went. Covered. However the replacement refrigerant, electrical wiring, coil, compressor, and copper are NOT and since you cannot replace one without all the other, I am stuck with a HUGE bill. I should have taken all the money I have been paying for this warranty and put it in a savings account to use for such an emergency and had been better off. This is simply not fair. Additionally, they make it clear they are a warranty company and you have use their vendors. However, they then dump the matter in your hands and don't address any issues - like cancelled appointments, inability to speak with ANYONE other than an AI chatbot. This is simply not fair.

Choice is the worst home warranty provider I have used. They constantly manufacture reason to deny coverage and underprice replacements. I am planning 6 arbitrations with the company and cannot wait for my coverage to expire.

The gentleman sent from Pendyk Plumbing was great. He fixed our faucet in our bathroom upstairs in a reasonable amount of time. He was very pleasant and friendly. And the cost was perfect. Now I have a good plumber's company on my list if needed in the future. Thank you so much.

Very easy to use and everyone was extremely courteous, had no issues. The savings are the great part. Paid 4 years upfront. Would recommend to everyone. Paid a $75 service charge, and the insurance has covered the rest, almost $1500.

Communication with the technician could have been better; I was expecting an email with the name of the technician and suggestions or times for an appointment. Instead, he called me (on a Sunday) when he literally was trying to come by and I initially did not recognize the name or number. Eventually, he left a message and we set the appointment. Once he arrived, he was very professional and knowledgeable and resolved the problem, though he did say I may need a new toilet in the future if I continue to have issues.

Choice Home Warranty is very irresponsible. They just want to take money from customers. Technician told me a part needs to change after that no response from choice. I like to get better service from them. I don't know what is going on with my heater.

Great guy explained everything and the next step. Came right on theme and great communication from the company. They came again on time fixed the issue in 30 minutes and left. Also informed me of the next step I should take.

The tech that came out arrived within the allotted time frame, and he messaged us when he was on the way. He was friendly and very knowledgeable of our appliance. He informed us of how it should be functioning and was able to troubleshoot to find out the root causes of the issues we were experiencing. The warranty company told us the parts were no longer available and the washer needed to be replaced. The amount of money given to us to get a replacement ourselves was not calculated for retail costs, so we aren’t able to actually get a replacement without dishing out money of our own too. This seemed a bit odd to me to say they are replacing something and then not give you enough funds to replace it. I will probably not go with this company again for a home warranty.

The person was friendly. He was on time. He was professional and he appeared knowledgeable about what he needed to do to correct the problem. He also told us what we could to do help stop the problem.

It is easy to submit a claim for service online or via the App. All of the contractors have been professional, knowledgeable, and courteous. Choice Home Warranty is a good investment for maintaining your home.

EXCELLENT! From the initial call to the repair. The plumbing company (Airpro) service tech was fabulous, professional and efficient. He fixed my garbage disposal and gave me helpful hints to avoid further issues. CHOICE IS THE BEST!

Technician came as scheduled and was an expert technician. He fixed my problem with analysis, and correct intervention plus is an asset to Choice Home Warranty. Technician has a great and respectful interpersonal personality to find out what the problem was and how to approach the solution. Thank you.

The tech was very friendly and helpful. He fixed my Whirlpool and leaking sink. He communicated effectively the entire process. I received a text that he was running late and he communicated what my issue might have resulted from on the whirlpool.

I had an outstanding experience with this home warranty company. A technician was scheduled quickly and arrived on time, thoroughly assessing the issue. Unfortunately, the machine couldn’t be repaired—but that’s where the company truly exceeded my expectations. Without any runaround, they promptly approved a full replacement.

I trust that the technician was knowledgeable in demonstrating his skill in seeking out the root of the problem. He was precise in removing parts and carefully placing scews aside so they could easily be retrieved when needed. He searched out connected parts to the equipment to the water line in the house and then, determined the source of the problem was the waterline and not the ice maker. Recommended l have a plumber come in to fix the problem.

Of the most ridiculous conversations I have ever experienced - told that a plastic piece on a 30+ year old opener was not due to normal wear and tear after waiting 10 days for a service person to finally visit our home. No receipt to add as the repairs will still be another week or more at our expense so far…

The technician arrived exactly when he said was very friendly, clean and explained everything. But waiting on a response to move forward made me lose days without a dryer going into the weekend and having to be rescheduled. A part didn't fit so about other hour and half waiting on a response. So end up saying I'll be getting another dryer. So wish I could have gotten my nice big dryer with the big glass in the front fix cause the money settlement I Am Not Happy.

The technician arrived at my house within the time frame he said and was very knowledgeable and fixed my garage door opener within 15 minutes. He was very nice. I love my home warranty because I don’t have to worry about anything if something breaks. I just call and make a claim and they handle everything else.

I decided to return to Choice because your service when I first purchased my home was great, but your sales department leaves a little less to be desired. I called today to enroll and to rep started by telling me that my plan would be 594. Then he began to bargain by bringing down the amount by telling me that I couldn't get a plan for over 2000 for 6 years. When I couldn't afford that he then said it could be somewhere around 1800 with an additional discount. When I couldn't afford that it then went to four hundred something for 3 yrs with 3 yrs free. The bottom line is after all of that I still ended up paying 594 for one year and feeling like I was being taken. Because if you could charge me a lower price for a longer period of time I should have been quoted that in the beginning.

They said 24 hours and they would have a plumber to me. 24 hours and nothing. They said give it another 24 hours…and nothing. So went from a Wednesday to not having anyone set up till Monday when a “tech” got ahold of me to schedule appt for the following Wednesday. Well tech could not make it so set it for Friday. Tech did not fix the whole problem so he came back the following Tuesday. Basically water leaking under the sink is okay to let wait for over a week. The customer service did not care…would never recommend this company to anyone. The tech did a fine job when was all done…but Choice….never again!!

Your claim service is generally good in terms of your quick decision to replace it. But it takes up to 30 days to get a e-gift card at Lowe’s is too long a wait. Imagine how you yourself can live without washing your clothes for 40 days (my washer has been broken for 10 days when told to wait for 30 more days for the e-gift card to arrive from you).

I wouldn’t recommend you to anyone. I had to get my own plumber after waiting for 3 days for your plumber and then you told me you wouldn’t reimburse me for the full amount of the replacement and it was put back EXACTLY like it was to begin with. You down rated the labor and parts that ARE required to connect the tank. I WILL tell anyone that ask me about you to NOT get your ‘warranty’ because what you pay for it doesn’t offset the cost. You might as well save your money and put it back to cover repairs.

We purchased our warranty with this company and paid in full which gave us an extra year coverage free. We have an older home in Florida on a canal which means that our AC units are hindered by salt air and wind. We have 3 AC units for a large ranch home. Two are fairly new and one very old but a work horse that finally gave out. The Freon line leaked and that was not covered for replacement. Ok fine. We agreed to pay for the new line if they would replace unit because the existing old unit would not work with new environmental refrigerants. They offered us $400!!! We canceled the contract and extremely disappointed. They are not as expected from their reviews.

Placed a claim on Monday morning about 2 hours later I received an appointment. Been with this company for years but this is the fastest I received service and It was at a most needed time. Furnace was out and the temperature was cold outside.

Leon E. was very professional and he identified the problem from my fridge pretty fast. He was excellent and very patient. He answered all our questions and concerned and went above and beyond to solve the problem.

Joe, the technician, was originally scheduled to visit us next week. Due to the fact that our house was being listed for sale next Monday, I asked if he could come sooner but he was not able to accommodate us due to his "packed" schedule. However, he called us yesterday to say he had an unexpected opening and could come immediately. We were so grateful that he sense our need and came to do the repair. He went beyond our expectation with the timely of his visit and with the repair.

After several unpleasant experiences with this company, I do not recommend this product. I do, however, recommend that they hire better. And more friendlier customer service. So basically I just wasted money.

Choice Warranty has top notch service. I had an issue when a service company didn't hold up their end of the service. I contacted Choice Warranty and resubmitted the claim. Choice Warranty notified me within hours that another company would contact me to provide the service. I appreciate Choice Warranty for their excellent service.

So far so good. The repairman was more than on time and found the problem right away. Now just wait for the part that had to be ordered and he will come back to install. So far my experience with Choice has been great.

Outstanding customer service. Gave me a great deal. The plan I chose was for my new home. Choice offered me the opportunity to get the same plan I previously had, which was a great deal. Thanks for your help with this decision.

This relates to a repair to my Whirlpool washing machine. The technician from Guinco by the name of Alan was extremely professional and knowledgeable and he fixed the washing machine. He had to make two trips - after the first visit, he realized that he needed to order some parts. He came with it on the second visit and fixed the machine.

CHW did their part professionally and courteously. The plumber took the deductible as it was credited back from CHW, ordered parts, and will be back for the repair. CHW did exactly what they said they would do.

There should be an easier mechanism to file a claim and request a specific technician for the service. I filed a claim for my air conditioning and wanted to use the same technician who worked on my system previously and was familiar with it. I was successful but it is not an easy process.

The two technicians that arrived at my home were professional and courteous. They quickly reviewed my dishwasher and evaluated the problems, leading to the decision to replace the part that was broken. They promised a same-day update on the ordered parts and delivered as promised. I am looking forward to Friday when they return to replace the part.

Your motto is if you can't repair it you fix it, you replace it! This is BS, because your contractors come in, take their fee, walk around to look at the issues. Say they are submitting the request to CHW and let us know, Most request are DENIED! What a rip off!!!! You pay all this money out thinking you are covered but you're not!

Customer service was quick to respond to my request. They were polite and professional and answered my questions and concerns. Previous claim completed successfully. No further information available, new claim pending for plumber due to service 3/19/2026

Tech who came to repair was very knowledgeable and courteous. He finished the work in very short time. Highly recommend the Able Garage Door Company for any garage door related issues and also the Choice Home Warranty for their quick service.

I have had to submit a couple of repair claims and the response time from Choice Home Warranty has been great. A quick response acknowledging my claim and then a quick notification of an appointment with a local repair technician. The companies that have shown up for the repairs have been top-notch and customer service has been great!

Julius ** of Cooper Garage Doors, LLC was exceptionally knowledgeable and professional. Upon entering the garage and looking at the garage door, he was able to diagnose the problem immediately. Thereafter, he proceeded to fix and get the doors up and running again. Great Technician.

This is the fourth time/claim we have use our year long warranty we got when we bought our not new home. The claims have been simple to submit and have so far been accepted without argument. There can be a wait sometime to get the repairs done due to the bidding process in finding a contractor and how quickly they act. But, the CW system has paid for itself and we are looking at renewing for another year.

First time using the coverage since joining last year. Very easy to navigate the website to file a claim. Technician called the next day 40 mins prior to arriving. He was able to fix the stuck faucet handle and replace the cartridge. Very happy with the experience.

#1 Garage Door was great. Notified me of timing and when the technician would arrive. The technician was professional and resolved the problem within a short time. He also sprayed lubricant on the wheels, spring and hinges to make the door slide more smoothly. He recommended where I could purchase this type of lubricant and advised to use every few months. Very pleased with the service.

On time, professional & respectful, troubleshooted problem in timely manner, replaced thermostat, tested for proper working function. Did not leave the user manual that should come with the unit. However, I called 24 Seven A/C company and they emailed me a copy of the user manual. The scheduling crew in the office was difficult to communicate with changing the window of service time back and forth at different times on different days. This was very frustrating! All in all the repair technician resolved the issue & got the unit running again.

I didn't think he was going to come yesterday because on the other side of the out of the city but he came at the last moment and good spirits. So friendly knowledgeable. I don't know exactly what was going on. He went to the source and admittedly replaced the parts. Thank you once again for always bringing employees that really know how to handle issues and a friendly humane manner.

I'm very pleased with Choice Home Warranty, I turned in an order and within two days they had a technician at my home. They looked at the problem turned it in to Choice which was approved and parts were ordered. Waiting on parts now, technician said he will install as soon as they come in. I'm sure parts alone would cost more than my service fee, let alone labor.

The experience was great starting from scheduling the call all the way through the tech arriving and fixing the problem in the first visit. He was professional, and quick. He tested the fix several times before he left. Great experience!

Barron's mechanical solutions air conditioning systems did an amazing job Andre. Their technician was prompt, professional, courteous and explained a lot of things to me. I highly recommend them. Thank you. Choice Home Warranty for having such a great vendor.

Our experience with Choice Home Warranty was excellent. However, the folks at Electrolux left a lot to be desired. The repairman showed up in a timely manner. Very courteous and professional. But his repair ticket had to be rewritten as he was sent to repair an Electrolux 27" frontload washer. He immediately contacted Electrolux and gave them all of the information on our Frigidaire electric range. The ticket was rewritten on the spot, and he proceeded to repair our range unit.

I am a lot happier with the plumber than with the warranty company. The plumber waited almost an hour to get the OK to proceed with the fix. He actually left because the wait was so long but returned once the OK came through. Still would recommend Choice for other reasons, just not this claim.

Do not sign up these people are liars and thieves. Once they have your money they dispose of you. My contract expired and they were harassing me to renew, I clearly said NO multiple of times and they kept my cc information and was charging me behind my back. I had to open up fraud cases against them. They hire degenerates that are highly uneducated. They are horrible in so many ways. Save your money and your time. I’m sure there are other highly rated warranty companies out there. This is by far one of the worst experiences that I’ve ever had.

Very Pleased with Choice!! We had our problem fixed before Choice could get here. We had already paid Choice the $100.00 fee! They were very cooperative and had my $100.00 refunded in a timely manner without question! I highly recommend Choice!!

My water heater went out. No hot water. I contacted my warranty department, paid the $100 fee to have a service person come out and it took them four days to come out. No hot water for four days. This is 2026. You can’t tell me that somebody couldn’t have contacted me at least to say I was on the books. "We're extremely busy." Something would’ve been nice. As far as the service person, he was very polite, showed me what he was fixing, which was very helpful, but I think the company itself could’ve been better.

Put in a claim for service on oven/stove and response time to get work started was quick. Service technician to arrive in two days. Hopefully repairs/replacement is done quickly. No more comments until work is finished

Worker was very pleasant and did a very good job at explaining what had to be done. We are very pleased with the work Matt from All Action Plumbing has done for us. He has fixed our shower and both our sump pump and back up sump pump. This is the first repair man that has cleaned up after himself. Very impressed and would love to have him come back if needed for any other repairs. I would highly recommend his company and also very pleased with Choice Home Warranty as well

I’ve had a very good experience with Choice Warranty’s customer service. Their team has been consistently responsive and easy to work with. Whenever I’ve had questions or needed assistance, I was able to reach someone quickly, and they handled my concerns in a timely and professional manner. The representatives are courteous, knowledgeable, and make the process smooth by clearly explaining next steps. I especially appreciate how responsive they are, which makes a big difference when dealing with warranty issues. Overall, I’m satisfied with the level of service I’ve received and would recommend Choice Warranty based on my experience.

Choice is a SCAM. The sales side offers great service but when there is a problem, the service side is just like any other insurance co. They deny any and all claims.....A/C quit working. Called them for service. They sent a Sears repairman, not in a service vehicle but a pickup and service tech dressed in Levis and tennis shoes. He looked at the unit and said it had a problem but would not be covered but he would call CHOICE. He did and surprisingly they denied the repair. Just a money grab and a SCAM. Don't waste your time or money...

We have been getting recommendations about Choice home warranty since long time but got into a contract with them now. Hope everything works well with them. It’s always good to have a home warranty because equipments can fail anytime. We don’t have to run helter skelter for the maintenance or repair when we have a home warranty to use the facility. We can’t say much about it because we’re only beginners in this area.

I had a Speed Queen stackable washer and dryer that Choice Home Warranty said could not be repaired. The cost of a new Speed Queen stackable washer and dryer is $4600. Choice Home Warranty would only give me $1050.00 toward the purchase of a new stackable washer and dryer. This is totally ridiculous. You can't even find the cheapest of the cheap for $1050.00. If the item can be fixed is one thing but if it needs to be replaced you really get screwed by Choice Home Warranty.

The service man that came by was very good very helpful, but your company denied my claim, stating that I did something to refrigerator or lack of maintenance, the refrigerator started squirting water that had nothing to do maintenance so anyway I’m very dissatisfied with your service. I would never recommend your company to anyone.

Low ball offer to replace my GE Profile DW- "We don't match brand, make model-- We only replace with 'builders grade' appliances Offer did not meet the delivery/install of the DW Very disappointed in transaction."

This is a Premier Home warranty system. No, games, no hassle when you need them. Easy to file a claim, easy to upload documents. easy to do business with. The repair technician arrived on time. He resolved our issue expediently. He wore protective gear when he entered Our home. He had the replacement part with him. your pre diagnosis is critical to a first-time successful repair.

The process to file the claim was very easy to understand and complete. A technician called and came when he said he would and fixed the problem then - no back and forth with the company or having to wait for him to get it approved and come back another day. Thank you.

Rapid response, extremely pleased with this company. Easy to deal with, and they quickly respond with solid companies in my area. I have used them twice since joining and both times they exceeded my expectations. I recommend them to all my friends and family.

Very disappointing! The a/c technician recommended the coil be replaced and submitted the quote. Choice Warranty didn't want to pay the cost and told the tech to spray a sealant on it. Amazing!!! Why am I paying for a home warranty if they don't want to pay for the repairs. I am starting to wonder if Choice Warranty is even worth it. I will not recommended Choice to anyone.

PLEASE CANCEL MY ACCOUNT BACK DATED 1/1/2026. I will have to cancel my credit card to stop your illegal charges to my card. If someone would even think of contacting me that would be great. You have all my info. Disappointed customer.

To date we have had good experiences with Choice Home and their third party service providers. CHW call center are responsive and polite. The on call technicians are available within a two day window period.

Our technician was good but it was hard to get firm days and times for follow up appointments. The father/owner is very knowledgeable about plumbing but the son has more to learn. We definitely recommend the Father/owner.

I did not know that they were coming. I was not called. When he arrived he told me how much it was going to cost and I was totally not prepared for it to be that much. It was way out of line but he was here and I needed to get it fixed. But I think I could have got a new dishwasher for what it cost to have the over flow fixed. REALLY WAS UPSET WITH THE COST.

This is my first time placing a claim under a newer 6 year contract. This far, I am extremely happy I switched from a different home warranty company while living in SC. So far, I am extremely pleased with the ease in submitting a claim, and promptly getting an email confirming the claim. Now I just wait till the plumber calls to schedule the visit. I did not receive a receipt for payment online, but I took a pic of its entry in my Discover account today. Thank you CHW!!!,

Went online 03/16/2026 to file a claim on my clothes washer. The online process was very easy to do and only took a few minutes. I was able to schedule an appointment from 8 am - 12pm to have a technician come out 03/20/2026. I could have scheduled sooner but I will be off of work on this day. Now to see if the tech shows up as scheduled....

It was a pleasure dealing with David and getting signed up with Choice Home Warranty once again. He was knowledgeable, friendly, and professional. We also appreciated the locked in discounts for signing up longterm.

Horrible, just don’t. You will surely regret doing business with these folks. They are horrible, install substandard and defective replacement systems and parts and then leave you holding the bag, with no coverage of those systems.

So far, it has been almost a week since I filed my claim for a leaking hot water heater. I have not heard from anyone about a service call or been contacted about any technician being assigned to my claim. Not very good service from your end!!

My experience with the technician that worked on the water heater was that he was knowledgeable and took time to tell me what happened when the water over heated. I was very happy that it didn't take too much time to find someone.

The tech kept me informed of their arrival time. Tech did a review of my washer and I received an email stating I was being offered a Lowe’s gift card in lieu of fixing the machine. I thought the gift card amount was fair.

The tech is 5 stars. Your company is 0 stars. Your company Choice is not refunding the light fixture I bought. I don't understand why you would not pay me back. IT IS A LED LIGHT. I don't understand why it is not lived. It is part of the electric system.

This is a terrible company a total scam look at all the reports of people being scammed by them. Do not fall for this scam it’s a total rip off they crime on my septic system they said it was covered till I had to pay to get it done then they say they won’t cover it so I canceled after a lot of bitching as high up as I could go with no help.

I recently submitted an online claim for my urgent septic tank issues and received a response within 24 hours with an assignment email for a technician. They made it easy and very convenient to report the claim online, that's what I love about. Job's well done!

Guarini Electric was very nice. There wasn't anything he could do because my heat pump was a solid block of ice. He recommended that I use emergency hear until the ice was thawed completely and then try the heat pump again. If it iced up again I was to call him back. So far the heat pump is working fine. But at some point I would appreciate someone to diagnose the real issue.

The technician was very respectful, pleasant, and knowledgeable. He identified himself. He asked if he should remove his shoes, and I thought that was showing respect for my house. I would love to have him back for anything else that breaks in my house.

Be prepared to fight, crawl and beg for this company to honor their claims. I had the policy 2 years before I needed it. I now have been without a washer for 4 weeks. Now without a hot water tank for over a week. After proper maintenance my water tank was producing rust. They said I tampered with it and denied my claim. WTF. Here we go again. BUYER BEWARE.

The technician was polite and professional But could not provide good service due to the inability to the claim being declined. Not his fault that the Claim was declined in results of not being able to fix the problem at hand.

The ease of turning in a claim was very quick and easy. Personal was very helpful and easy to talk with. They were very professional and took care of everything. They contacted the repair company setup appointment and gave me all required information on my e-mail address. All contact information was included both Choice and service companies with all their suggestions that they said i should due. Everything was explained very well and easy to understand. Total experience of transaction was very good. Now waiting to contact service company to continue claim.

Extremely impressed with the specialist, Theo, professionalism. This is the second time Theo has repaired different aspects of our plumbing and done an outstanding job. He most definitely exceeded the standards!

Technician was very knowledgeable and courteous. He called to let us know he would be a little delayed due to unforeseen circumstances. He found our problem and explained what part would have to be ordered.

Bought a house with refrigerator and the compressor broke a few days later. Choice refused to accept both claims stating it was a preexisting issue. After persistently defending my claim they sent a technician who confirmed the issue and that the unit would have to be replaced. Choice refused to comply for the same reason, and so I canceled the policy and demand a reimbursement. They kept more than they should have, but I'm done with warranty companies.

From start to finish I am extremely pleased. The customer service was excellent. My hot water heater went out. The original service appointment provided by Choice Home Warranty was 5 days from when I entered the claim. When I called Frolkin and Sons Plumbing (the servicing company) they were able to get a technician to my home within 18 hrs. The technician (Aleks **) could not have been better. He was punctual, efficient, friendly and professional. I also loved that he called to let me know he was on his way. Wonderful experience and would highly recommend their services to anyone.

Today’s experience was truly helpful and fulfilling, the Team members' customer service and support was extremely appreciated, I plan on promoting my new home warranty company with my friends and family.

Anthony ** was a great representative for Choice Home Warranty. There was no pressure and clear understanding of his product. Very knowledgeable, efficient and helpful. I would recommend Choice again.

Was quoted $85 for service calls in the original offer, but contract was $100. Is there any way to correct this so it reflects the original offer? Thank You so much for your consideration as it should match the original offer.

The technician was communicative, timely, and solved the problem with my dishwasher very quickly! He identified the problem within a few minutes of arriving at my home, tested out possibilities, found the problem, and addressed it.

Best service I’ve had in awhile. Very professional and step by step throughout the process was wonderful. The provider that came to house was also a 10 out of 10. This was a lifesaving service experience for our home.

The technician identified what was wrong with the dishwasher and then proceeded to test run it and made very data points about future use and recommendations. He was very patient and was very efficient in getting the problem fixed.

So I had a claim regarding my garage door springs being broken. I was denied completely. Like what’s the point of having CHW when you’re always decline my claims for things that get broken. I will be for sure no longer using your company and will devise others to the same. You guys are completely unreliable! I regret ever signing up with your company! You are not here for the customers but solely for profit. I should’ve just stuck with my old home warranty rather than switching with your company due to pricing. Your monthly price is not worth it.

Disappointed that my claim was denied. This was 3rd time tech was dispatched for same issue. James from Sears home repair did his job. Diagnosed problem with HVAC, submitted claim and claim was denied.

My water heater stopped working, no hot water. I submitted a claim and within 30 minutes I was assigned a company, that company contacted me and said they were sending someone now. I had my water heater fixed within a couple hours of submitting the claim. That isn’t always normal, but it was much appreciated for a situation like this.

The tech from Frigidaire was great, early, evaluated problem and corrected on site. He had the required items needed for the problem and had the correct item for replacement. I would highly recommend.

Quick response and my refrigerator is working now. The technician came on time, and before they sent the appointment time Choice had already notified me that the company has the parts since they had to order it. Then in the evening, the company sent me the timing and details of when they were coming home to complete the repair.

Our garage opener broke, apparently, the motor went out. They replaced. Can't complain on that, but in prior one I have keypad connected on the outside the garage door, specifically use by my daughter when she come home from school, the technician completely failed to connected or replace it, he stated, if I want buy one I could. I should not need buy one when it was come with one. No, I'm not satisfied with this person at all. I will not suggest to any of my friends and family.

Lydia ** was absolutely wonderful with me! She helped me fully understand why my range was being replaced and not at full price. I can’t thank you enough for being so kind! I will ask for her if I have questions in the future. Her knowledge is outstanding!

The representative was very knowledgeable and helpful. She saw a mistake I had made in my claim and corrected it for me. She then explained what I would expect next. I look forward to hearing about my claim soon. A qualified technician will contact me soon with an appointment to evaluate my claim.

Excellent work! Very thorough and quite helpful. Very knowledgeable! Helped make an easier plan for the future and stopped all the whistles coming from vents. My system will work better this way. Thank you!

I’m pretty sure the system was an AI agent but I really couldn’t be sure because it was actually very helpful. I was very impressed and it was very quick to file my claim. The claim was submitted to a plumber immediately also.

Very dissatisfied as the compensation is much less than I need to buy the broken microwave. There is no point to have warranty that needs extra money to buy the equipment. Probably, I won't renew the policy once it expires.

My experience was ALL I had expected. My claim was filed & processed in a timely manner. The technician AJ, a young, experienced, very ambitious young man was very professional from the beginning to the end. He knew the business with high experience. I was rather IMPRESSED by his appearance, professionalism & experience. Coming from a former provider American Home Shield, who was not of their word, CHOICE WARRANTY was very EXCEPTIONAL & about their business with me. Thank GOD!

I am very pleased and satisfied with the service provided through my Choice Home Warranty plan. I made two claims, one for my home AC. Other for my stove. Within the week I had appointments with technicians. Both systems were repaired, stove on that visit and the ac the next day as a part had to be ordered. This was exceptional service for a $57 a month policy! I live in Hawaii where service is slow especially for AC repair. Have a great day on purpose! Thank you. Natasha

Great Customer service. Approved Fridge repair. Only problem there is no local Repair company so took a week to inspect. Submit repair request. Order part. Then come back one week later to repair. Service tech Great as well.

Noah ** is great. Helped me a lot to decide on the plan. He went through all the details, the options available and the pricing thereof. It was a smooth experience. I hope it marks the beginning of a great relationship.

They are the best company that we have ever used.

My oven was taking a long time to preheat... I called Choice and the next day, a technician came, and he was fabulous. He was knowledgeable, kind, respectful and was thorough. He spent some time figuring things out and my oven is now working perfectly. Thank you, Choice and the Technician from MY APPLIANCE COMPANY.

Claim denied on heating system failure during winter, reason is claim is only a few days into coverage - therefore it is a preexisting condition. Appeal representative advised if this happened 6 months into the warranty policy it would be covered, because that is different.

Kirby came a week ago, Wednesday, per the appointment. He was very pleasant and seemed knowledgeable about the fridge and the necessary parts. He ordered 2 parts and came back today to install the parts. The fridge and freezer seem to be working. I really appreciate the help!!

While they are quick to respond, I do find one point of irritation. Upon completing a service request I must allow the company to place a hold for $100 on my credit card (Bank card). When the service person arrives I must then pay them the $100. Yes, the company does release the hold but it stays on my account for 5 days. Since they Know I have to pay the technician, why do they do the $100 hold tying up my money for 5 days.

Cascade Plumbing arrived on time and they worked around my schedule. The tech was polite and knew exactly what he was doing. My repairs were done quickly and efficiently. Couldn’t be more pleased. He assessed and replaced my garbage disposal. He also fixed a leak under my bathroom sink that no one else could find.

My initial communication with Dylan about scheduling service for the claim was very helpful and efficient. He thoroughly explained the process. Edgar provided prompt and great service to fix the problem. He’s very professional and friendly.

The 2 guys that came kept me informed as to what they were going to do with my garage door. They were very professional and are trying to get what they can for the garage door opener. I was very impressed.

My washing machine could not be fixed. CHW did exactly as they promised. They replaced it. Everyone I dealt with was absolutely professional and helpful. I appreciate the promptness of the repair company because they kept the appointment in the scheduled time.

Mr. Mike ** from Blue Water Paradise was very good at locating all the problems pertaining to the repairs and installing the hot water heater. He made sure everything work before he left and even check the next day to make sure everything was okay. I would recommend him to anyone who needed work done. He went beyond call of duty to get everything right.

Our service was efficient and friendly. It was simple and the cost was reasonable. He was in and out and had all the needed parts on his truck. The faucet was a good match for our kitchen. It was a fast turnaround time.

Very knowledgeable tech, quickly diagnosed the problem, ordered the necessary coils and will be back in 10 days to finish the job. My only issue was that the arrival window was 5 hours, which is way too long for this job.

Salesman on the phone was very polite and personable. He took the time to listen to what I had to say. And I think he got me the best deal, at least compared to the ones I'd been given when I was shopping around.

Good, easy-to-read warranty issues covered and not covered. Very easy to understand and as a result, easy to approve this program for my home. I currently have a warranty program that will be cancelled in 30 days.

I contacted Choice for a issue regarding a clogged drain. I waited another couple of days and was asked to do the reimbursement option. The plumber I selected I have used in the past and he was fantastic, however he could not unplug the drain line going out to the septic system. He did not charge me. He also advised that I need to get another contractor that has a water jet to unclog the drain line as he does not own that equipment. He also informed me that CHW does NOT cover the jetting. Now I am looking at a very large bill for something I thought would be included in the warranty.

The technician arrived quick, very professional and knowledgeable, nice as well. He did the problem and resolved it in no time and explaining some dos and don’t about the drain while he was working on it. Satisfied customer.

Toilet had a small leak. Notified Choice on a Monday and had an email response within a few hours stating a plumbing company was given the job and will contact within 24 hours. They did contact, we arranged a time the next day. He showed up and we showed him the toilet. Not only was the wax ring old, but the bracer was broken and he needed approval to fix that. He called it in and in no time I got an email authorizing the repaired it was done. Quick turn around time from Home Warranty and great service from the planner. Glad we switched service.

Technician's work was fine to correct my problem. I am so disappointed that Choice did not cover it!!!! I don't need your plan if work I need is not covered!!!! My garage door opener only has certain parts that Choice will cover, and it just so happens what I need is what they will not cover. To me that makes no sense, all parts of the opener are need in order for it to work properly. Would you cover a window and not the glass pane in it!!!

The technician was quick, cordial, and on time. He was very efficient and got the job done. He showed us exactly what the problem was, and right away ordered a new ice maker. He was just awesome. Glad we chose Choice Home Warranty for our home repairs and service.

Charging me over $1,000 for expenses which have not been documented, can't send me an invoice is BS. Thank god my policy is expiring and I did not renew. Time after time I get dinged for charges or out right denied.

Rob from Rob’s Air Solutions the ac technician that was assigned to my claim was very courteous and professional. He carefully assessed the issue with my air conditioner. Upon completion of his assessment he explained the ac issue and protocol that allowed me to better understand the process.

I have had my coverage with Choice Home Warranty for nearly 3 years. This was the first time I needed service. My garbage disposal was the issue. I contacted you on February 9th and subsequently called on several occasions to determine the status of my claim. It took until March 11th to have a technician come to my home for repairs. I was told that there was difficultly in securing a technician. There are many electricians in my community. The technician from BeSquare Electric traveled from MD to DE (over 2 plus hours). The repairs and replacement were done professionally. I am only disappointed that it took so long for service.

Choice Warranty is a sham - they deny every claim as a matter. So you end up paying $75 for a technician to come out and tell you what the problem is. (I can get a free estimate from any contractor.) Then after the tech tells you what the problem is he/she submits it to Choice (Who they know will deny the claim because they deny every claim. Then you have to pay the contractor yourself. Appeals on items that a objectively covered are denied and the appeal process is a joke. I argued with the representative for choice about a pool plumbing issue that was absolute covered under the contract and I was only able to convince the representative to come up with $100 on a $150 bill. (That's how cheap this company is.)

You sent this out and I still haven't had my claim satisfied. I still own a leaking water heater at this writing. They came yesterday, submitted my claim and I got approval emails. NO schedule of when it will be installed. Also, you are only covering half. I will end up paying $400 and so will you.

I was misled when I purchased this warranty. I did not realize that it doesn't include warranted labor and is really only good for older appliances. I now have to pay over $1800 to replace a warranted part in my HVAC. I have canceled this policy because I'm in a new home with mostly new appliances.

Solomon the technician, came to check any possible problems with my washer. He found out that the washer cannot be fixed and the model was discontinued and manufacturers no longer carry parts. He then right away, reported the issue to CHW. Great response we got from CHW.

The serviceman you sent out was great, but because he claims that it was the installer's fault or faulty wiring in the thermostat, you claimed it was "prior damage" and refuse to cover the repairs. So now I'm left with a thermostat that is no longer connected to my AC Unit (he disconnected it for safety), a furnace that apparently "has a dent from being dropped", and a computerized thermostat that I have NO idea how to make right. Great job leaving things WORSE than when I called and paid you.

Thank you so much. All is good. You have some of the best people on the job. My wife we love the way your worker do his job. Very good man. When it is time for a big payday please give it to him. We love your work. My wife and I we will always come to you. Thank you. Thank you. Thank you.

Everything was handled very quickly and I am totally satisfied. The repairman was knowledgeable and determined the problem with my refrigerator. He couldn't have been nicer. The representatives that scheduled the repairs were extremely nice.

Jake came to my house to fix a leak in the built in fridge/freezer. He covered my hardwood floors so as not to scratch them when pulling out the fridge. He cleaned underneath from the front and back and even the wall behind which needed it! He checked everything and located the problem, a hole in the water line going to the dispenser and replaced it. He checked to make sure no water was leaking. Then he cleaned up, put everything back together and moved the fridge back in place. Works perfectly!

The technician with Pearl Plumbing was friendly and professional and did a great job diagnosing and repairing my plumbing issue. Even though he had to replace a part in the wall, he was able to do everything in just a couple of hours. I am so pleased with his work and glad this problem is resolved.

CHW has been a great option for us. They offer an easy solution to all home issues. I love having one centralized platform as a starting point and 9/10 times, CHW handles the issue start to finish. It is clear what is and what is not covered for the most part. Like any provider, they will try to repair appliances first, but in instances where that wasn't an option, I've received a replacement and/or money towards replacement. Overall, I am happy with the service and value!

The technician was very knowledgeable on pool systems. He kept me informed on his ETA and fixed my issue quickly. I would highly recommend him for any pool servicing. He is the best technician that I had thus far for my pool.

This company is the worst of any warranty company I have had. Trying to get a simple garage door opener fixed and still waiting after 2 months of repeated contractor cancellations by 3 different companies. Next, a simple shut off leakage at my toilet, they tried to charge me a total of $527.00 once the technician arrived at the house. Total fraud!!!

The technician was absolutely fantastic. However, the time it took for a technician to finally pick up the job is not acceptable which that falls on Choice Home Warranty as they do not make it enticing for technicians to pick up the job quickly. No incentive for the technicians.

The response was quick. The tech was knowledgeable and it took minutes to assess the problem and to come up with a solution. Both of them were very pleasant and easy to work with. I am impressed about the knowledge. Living in rural NC, it is hard to get persons to fix anything due to the limited talent pool. Additionally, he was very kind in trying to reschedule when the parts came in to meet my schedule. Great customer service also! I only wish that I had used Choice Warranty for all the years (25) that I was in the house that I sold at the end of 2025, instead of another competitor that missed the mark on a lot of aspects.

Eric from Pro Price was great. He text on the way. He was on time and within the window given. Diagnosed and explained the issue and walked me through what was needed to fix the problem. He explained what needed to happen next, and now we are waiting for approval of the repair and parts. Excellent customer service.

My technician was Damon from Diamond Factory. He was professional, informative and courteous. I recommend him highly. He was respectful and represented your company well! More technicians should follow his example.

I made a claim for our ice maker that all of a sudden stopped working. I filled out the claim form online and in no time flat the claim was in the works. The next day I received an email with a date, set for Thursday. On Tuesday I received a text asking to up the service call with Quick n' Easy Appliance Service to Wed between 9-11. Gary, the technician, arrived at 10:20, after we requested their earliest time. He diagnosed the problem and started the order for the part needed to solve the problem, and left at 10:45. The whole process was seamless. The service company was friendly, professional and very accommodating. I highly recommend both Choice Home Warranty and Quick n' Easy.

Every time We use the dryer. No more screeching noise. Very good service, thanks.

I had a very disappointing experience with Clockwise Plumbing during a service call arranged through Choice Home Warranty. A technician who appeared to be very inexperienced arrived and spent approximately 15 minutes looking at a bathroom sink issue. During the visit, he called a colleague and mentioned he did not have the proper tools for the job. Despite the limited troubleshooting, his conclusion was that the entire sink needed to be replaced.

Our experience with Choice for replacement of hot water heater was very positive. There were many steps leading up to the installation, but the actual installation went very smooth. Robert with One Source Plumbing did the job in a timely, professional manner.

I have to talk to your plan that covers everything. I had a toilet that wouldn't flush all the way so I called paid my deductible they sent out a technician who barely put a 6 ft clean out in the toilet and because it didn't work he requested to remove the toilet to do a better clean out and they denied it. They said that they covered up to 100 ft and because this particular technician refused to go out a hundred feet they refused to allow them to remove the toilet. I offer to remove it on my own and they said then it would void whatever contract we had. How are you supposed to evaluate if you can't remove the toilet. Very disappointed now I have to hire a plumber on my own what's the point of having a home warranty company.

Being that I am a disabled veteran and my house was built back in 1985. There's seemly something going wrong every few months. Finding this home warranty program was a no brainer for myself. Hopefully after the 30 day waiting period is over I can use the 100 dollar deductible on my next break down. If I had known about this earlier I could have saved 1000s of dollars in replacement costs.

1-800 Appliance's Technician, Adrian came out and analyzed the problem with my dishwasher. Upon analysis, said he needed to order part needed to repair. Proceeded to order part on site and said to call when it arrived and he would return to install. Adrian returned as promised and installed the part.

I am disappointed and dissatisfied with Choice Warranty and don’t believe that I will be renewing my contract when it expires! Choice Warranty doesn’t seem to cover anything. This is my second consecutive claim that has been denied!

Serviceman did a great job repairing my AC unit. He keep me informed when he would arrive. He keep me informed about what he was doing when working on my unit, inside and outside the house. Great Job.

I enjoyed my convo with A. **. He’s a fast-talking charmer, who knows his business well. I was skeptical about Choice being any better than my previous warranty company, but he understood my hesitance, and presented a compelling case for me to make the change, very professionally.

The service was performed by Alan from Guinco Service. The service was excellent. Alan was very professional, clean and definitely knowing what he was doing. He was also very open to share his suggestions for preventive measures. Highly recommended.

The repairman was very professional and thorough. He explained his work and left us with a better outlet. He cleaned up after himself and left me feeling good about the work. The outlet is doing fine now.

Mr. K's Plumbing Inc. Drain Cleaning. Water leaking between 3rd flr bathroom pipe, and 2nd flr master bedroom. Closet ceiling. A total mess. Closet and clothes damaged. Kevin replaced pipe. I was satisfied w/ pipe replacement.

The technician was very professional and friendly. He fixed the issue quickly and answered all my questions. If we have any plumbing issues I recommend to send Hunter. I will recommend CHW to my friends, it's the best Insurance repair plan. Thanks.

Excellent service provided by CHW. All technicians assigned are very knowledgeable about the work and are extremely professional. The time to assign the ticket for critical services is quick as well. Overall very satisfied with CHW.

I have been with Choice almost 5 years and never filed a claim, so Saturday on the 7th of March my air went out and I filed a claim, tonight is March 10th. It 85 degrees here in SC and no technician has called yet. When I called Choice today they asked if I wanted to pay for it and they reimburse me.. I’m a senior citizen on disability and do not have that kind of money. They say they trying to find a technician in my area, they knew that when they withdraw that payment every month.

I have been attempting to cancel my home warranty immediately after I purchased it. I am still within the 30 day cancellation Period. I am unable to get somebody to do it for me. Every time I call somebody they send me to a cancellation voice line and nobody calls me back to cancel it. My policy number is **. Please cancel it ASAP.

Cannot find me a plumber, still waiting. This is not the first time this has happened. Not many service people are interested in working for them. That’s a sad story and I bought 2 5 year contracts!

Really upset regarding how they carried a service with issues with a sump pump. The technician who diagnosed gave a different reason for failure of pump than Choice ultimately leading in no coverage. Definitely made me feel suspicious of how they carry their business.

After submitting original claim, took a few days before could get a contractor scheduled. 2 appliances with issues, same contractor checked both, no repairs at that day had to submit for if anything can be done, parts or replacement.

The technician from Hat Trick Pools, sent to fix work on my pool, was very friendly, capable and did a great job. They were very communicative about the process. I would hope to have them come out again if there were any future issues with my pool equipment.

Although the repairs are incomplete because of an unavailable part, Tim worked to get the oven to work properly. He fully explained what he did and what has to be done when he returns to finish the job. We would definitely use this service again.

A thoughtful and preliminary check of the problem (like - "First, let's see if it's plugged in?) revealed a simple fix, rather than a complex problem. Sorry, it cost me a service visit fee - but happy to have it not be a long, involved fix.

This wasn't a major or costly one but I was impressed at how quickly it was performed. They had to order a part but it was received by them early and was actually installed early! This was much better than I received from another warranty co. a couple years ago. I had left them after they doubled their monthly fee. I hope this one doesn't eventually do that as well. So far, I am very pleased.

Although the technician who responded indicated to us that our water heater needs to be replaced. It has significant mineral scale build up which is causing violent bumping and knocking, and he indicated that "Failure is imminent". "Choice" listed the report as "no issue found" and closed the ticket. I've asked for a review but none has been forthcoming.

The electrician arrived and identified the problem immediately. Thoroughly impressed with his performance and professionalism. Thank You so much for fixing and replacing circuit breaker. He tested out our lights and completed the job extremely efficiently.

When putting in a claim, I was unable to understand the person on the phone. Also, the repairperson and the contractor assigned to my job were 1 hr from me; his car broke down, and he could not make the appointment. My pipe is leaking.