Choice Home Warranty Reviews

The whole experience was so easy from start to finish. The technician Jeremy was friendly and courteous, he knew what the problem was and completed the work very quickly.

Updated on 08/28/2026: This was a second visit. After the first visit for our dryer repair, the belt apparently slipped off the motor pulley and lodged between the pulley and the motor housing. Belt was replaced and repositioned. Dryer operated normally after this repositioning. In and out in 30 min. or so.

Filed a repair claim on 8/20/26 online and received service on 8/21/26. So happy with the quick repair. Tried checking on technician arrival time but after talking to service agent and being transferred to another department that handled scheduling it always hung up on me. I did finally get to chat by text to Lilibeth Al.... and she was great in helping me with narrowing my appointment time. LG technician Rudy was great.

Excellent service, the technical plumber was knowledgeable in what he was doing. Superior service.

Joe with Iron Mountain Drains & Plumbing went above and beyond to fix my plumbing issues. I would trust him and any plumber from Iron Mountain to do work in my home.

The gentleman from LG did a great job and was professional from the start of the diagnosis call to the conclusion of the repair.

Great Company and great service. Very quick responses.

The job is not finished but service thus far has been great. I don't have shoes worn in my house. The tech offered to leave his outside even though I didn't ask. James has been very friendly and explained every step of the process.

Tech was good, prompt and professional. Happy with service and price.

The technician Alfred was wonderful. Had a smile and installation was and clean. Great worker.

The HVAC service was successfully completed -5 star service. I did not receive my paid in full receipt via email. $75.00 service fee was paid in cash.

The process was quick and easy. The tech was on time, very professional and fixed it quickly.

Roman from Kroma worked until after 8 in the evening to make sure our air conditioning was repaired and running well. He responded quickly to any texts, was pleasant, determined and patient. I would gladly have him back to do any service need.

Outstanding Service from the repairman. He really knew his stuff. He was able to repair the washing machine quickly and no need for a second visit.

The technician did an outstanding job. Knew exactly what was wrong and how to fix it. Very competent, attentive and explained everything he was doing with a very courteous demeanor. I would highly recommend him and the company for any electrical work.

Always good reliable service. Service person is always courteous and neat about his work.

The ones you sent to repair my washer. He done an great job. I really like them. I think their name was Archer Appliance. Excellent job. Well done.

It was refreshing to talk with the agent that signed me up for my home warranty with Choice today. He was professional and had no problem answering all this old woman's questions, and believe me I had plenty of questions after my experience with my previous home warranty and the horrible service they provided. I'm sure he had heard it all before but he listened and explained the service I would receive from Choice. He left me feeling confident that any issues I may have with covered items would be fixed. The best part was I went from paying $127.50 a month to paying $66.00 a month for the same coverage. And I got a month free! Win Win! He made this 73 year old woman very relieved and happy. 😊

I would recommend Choice Home Warranty. I have had them about 16 years. They have improved their response time.

Someone in my family had been with Choice Home Warranty and told me about it. At the time, I was with another company and when I switched to Choice, they were better than my previous provider. I set up my claims with them online and their website is very easy to use. One time, they had to come out for my air conditioner and I had to wait a week or so, because they had to get the party in for that to be fixed. Since the repair, I've had no problems. But I don't think the company that they were using was very good. Recently, I also had some techs come out for the hot water heater. They had to replace it and things went pretty well. The timely turnaround was also good.

I don’t understand why I received the first survey request the same day my credit card was charged which was the day before the first of two repair attempts. It’s hard to tell before the work is done. The first repairman had to order a part and set the next repair appointment. I requested a morning appointment because I wouldn’t be available in the afternoon. It was set for morning about a week later. The day after the appointment was set I got an email saying the appointment time was changed to afternoon. I called the number on the email and they said no, it’s still set for morning.

I have been a customer for many years. I called with problems with my a/c. You sent a repair person that said my condenser needed replacement. Soon thereafter you declined the repair. I find this unacceptable. Send me money and I’ll handle myself

The technician was very professional and pleasant. He answered my questions about the repair. I was very pleased.

They were very professional and very gracious to call if they were running late.

My AC had no repair. I was devastated. We submitted a claim and the insurance replaced a new unit. We were so happy it went was replaced. I recommend Home Choice Warranty to all my family members. They responded and the process was so easy and they explained all the repairs and our deductible as well within one week we had our new unit..

So far so good! No complaints, nice work with everything.

The 1st company Icee ** unprofessional. 2nd company did the job. So far no problems. I'm hoping CHW took care of the bill. Waiting for a technician since 7/18/26 without A/C fix on 8/15/26.

They are reasonably priced and professional. I have never had a problem with service.

Mr. ** was very courteous, professional and helpful in helping my mother get her protection plan.

Very nice and professional; would highly recommend this individual again. Look forward to the next service call for a problem.

Could not get my ac repair done in a timely manner.

Jason from Belle Vita was prompt and easy to deal with. Corrected the problem within 20 minutes.

You should give Joseph ** (?) a raise. He is knowledgeable, efficient, courteous, and a great rep for your company.

Richard was very professional. He explained the Warranty very well. He made sure that I got my Senior Citizen discount. I appreciated his help.

Excellent job and was very knowledgeable about his craft.

Tanner came at the end of the 4 hour window. Introduced himself and went right to work. He answered all my questions and showed me exactly what he was doing. He also called 15 minutes before his arrival. He also took photos of before and after. He was very courteous and then cleaned up after himself.

Agent was professional, knowledgeable, friendly and helpful. Package came very quickly; I was very impressed.

They are a sham company. This is the second time that have put us on a runaround. How they stay in business I don’t know. We have messed around for a month to get our washer replaced. The technician said he was putting in that day that the machine is shot. Well every time we call we are told the technician has not put in the report. They say they can’t get a hold of technician. This is the second time we have gone around with them. Last time a water heater. We finally gave up and went out and bought our own. I will never sign up with a warranty company again. They should be investigated.

Updated on 09/01/2026: I can't say enough how much I regret ever signing up with Choice Home Warranty. My AC Unit stopped working on July 15, 2026. I have followed their process, submitted a claim, followed up on the claim, been home every time a technician has been scheduled, etc. On August 11, 2026 I paid Choice Home Warranty out of my own pocket to purchase a new AC compressor and handler. On August 20, 2026 I was told by Choice Home Warranty that the equipment I ordered was ready. The installation was then scheduled for September 1, 2026 (after one no show a week earlier). On August 31, 2026 the service provider (Sears) informed me that the equipment was not available because Choice had canceled my equipment ... that I had paid for.

The technician arrived on time and performed the work expertly and timely and was very courteous and knowledgeable. Great job!!

My air conditioner quit blowing cool air around 8pm. I submitted a claim for ac repair. The earliest appointment I could get was 7 DAYS FROM TODAY! It is 90 degrees in my house before noon. There is no way I could wait 7 days without air. There was no appointments available earlier.

The technician was on time and went above and beyond was very knowledgeable. He had the part to make the repairs. The last few times I had a technician from another company they never had the parts to do the repairs and had to order it would take them a week to get the part and another week to schedule a technician to come back and do the repairs.

I never dealt with a technician like this one before, he was very friendly, very helpful, professional and experienced. If needed later I would prefer him is my number one technician to go to, thank you!

For me contractor scheduling takes too long, but I understand that is not CHW

The guy from Integrity Plumbing & Home Services was amiable, knowledgeable and hardworking. Excellent service!

So far had very good experience talking to Hulio ** who gave me all needed details to sign up with Choice and assured me that if I get confirmation of my previous Home Warranty cancellation My contract would take effect on day of receipt.

Donte was excellent, he ordered the part needed for the ice maker in the fridge but I have not heard back when the problem will be resolved. Can someone get back to me with the date to finish the repair please. Now the freezer is making ice on top of all my food. Someone has to come back and finish the job.

Handled this issue well. Actually covered it with the $75 charge.

Filing the claim was easy to do and service was dispatched quickly. The service technician was knowledgeable, polite and took great care of my property. My disposal was installed in a timely manner.

Dishwasher issues were diagnosed, explained, and ultimately repaired despite the unit being fairly old. Positive interactions with the contractor making the repairs.

So far y'all have been wonderful, guys that have come out have been great. Thanks, I'm glad I switched to you guys. The one I had was never very good, so glad I have y'all. Keep up the good work.

The tech was outstanding! He was friendly and professional.

Great experience with my AC claim. Even though I live in far reaches of the state, CHW was able to assign a AC tech. The tech was very professional and courteous and promptly diagnosed and repaired my AC issue. After having some less-than-ideal claims experiences with another shall-not-be-named home warranty company, this was refreshing and satisfying. I can recommend CHW to others, especially if you live out in the boondocks.

The rep that sold me this policy said my appliance would be replaced if it couldn’t be fixed. I have been offered far less than the replacement cost. I bought 5 year coverage and this is the first time I’m using it. What a disappointment!

Great turnaround and professional technician Mike Keaton Garage Services.

Service was outstanding! Technician was very thorough and patiently explained what he had done to take care of the problem. I was absolutely pleased with his service. Thank you!

Easy online claim process. The company chosen responded promptly. The service tech was professional and the issue was resolved. It was all good.

Within first week found two problems in our new residence, air conditioning and plumbing. Both technicians were responsible with their appointments and their handling of our issues. Very pleased with the outcome.

I received a cordial and a warm greeting. I was well pleased, and satisfied with the work that was done.

Ethan who was Technician was great. Very thorough and helpful. Excellent job.

Worst service. Complete bullshit company. Logged ticket 2 months back and you are not able to find the technician who can come and do the fix, after 1 month you are sending all scammed who will take money and never show up. On top of followup with Choice Home Warranty I need to deal with these scammers to get my money back. Here is his number **. Company name DLJ or DJL . Even though I have 1 year with choice home I am taking new home warranty insurance. Bullshit company. Move away from this. I tried multiple times to reach customer care. No one will pick the call and even if tried to use call back service they will never call. After waiting for 2 months they don't allow to call local technician for claim the bills. At the end I paid from my pocket and get the fix done. Still didn't get the refund from the DLJ they took money for service call.

Garage Doors R Us does a great and thorough job. I am very happy with the service and the technician was "super".

The service was good. However you guys need to be able to get service in a more timely manner. Something requires a quick response. But I have with you guys for a while at my home in Milton Florida and the service was better. I’ve also recommended your company to my family and friends. I even purchased a 44 month plan in advance. Hopefully it will get better. Thank you.

He was nice. He got my faucet to finally stop leaking.

The plumber and his helper from Delta Home Pros arrived in a timely fashion. They were knowledgeable and fixed the problem with my toilet and toilet is working properly now. They were courteous and did a great job.

The technician arrived early. He kept me informed of his progress. Very nice and courteous.

The tech identified the issue quick and was prepped to get a resolution and did so in a quick manner as well. Had the system cleaned and refrigerant in within an hour. Would recommend for sure.

Wes was the best technician we have ever experienced. He was so knowledgeable, personable, and honest. I am so grateful we got paired with him.

The technician was informative and helpful. No issues. HOWEVER, as usual I’m not impressed with Choice Home Warranty’s slow response. It has been 6 working days since the technician visited. Where are you? At least you could send an email and update me on if he actually submitted something to you, where it is in the process and when I will get response and action. Happens every time. I would recommend the technician but not Choice Home Warranty. When I recently rejoined your salesperson said you had much better processes in place. I plan on cancelling as soon as this is resolved.

Was a very nice gentleman to myself. Explained everything that I needed to know. Told me anything else he could help me with. Don't hesitate to call.

I didn’t have to wait long. When the tech arrived he was quick with a resolution. I was Happy with the work that the tech completed.

I've been with Choice for at least 7 years and I have never been dissatisfied. I heard about them through my cousin and their service has been A+. Recently, their contractor came and worked on both showers. He was a nice plumber. I'd tell others to go with Choice. The cost is pricey, but they haven't let me down when I have called them. If something needs to be fixed wherever, they send somebody to do it. They're very nice people.

We really appreciate the work that Choice Home Warranty sends to us to fix our broken appliances. They pick the best Company to work on our appliances. Thank you.

The technician was courteous, knowledgeable, and concerned about my satisfaction.

I am pleased with the repair of my A/C unit. The problem was diagnosed quickly and repair was as soon as possible. I appreciate the way the job was handled. Keep up the good work.

The contractor Jared and Sons did an excellent job installing the the faucet. They were prompt polite, quick and left jobsite clean. Choice Home Warranty, however, should give the contractor more leeway in doing the repair as called in. I felt that the faucet could have been replaced on the first visit instead of the contractor needing approval to replace the faucet making it necessary for him to return. That wasted time on the part of the contractor because it needed 2 appointments to finish the job. Other home protection company would have done it with 1 appointment.

Professional, knowledgeable, and courteous. Highly recommend.

Very professional technicians sent for troubleshooting and repair! Water heater approved for replacement at minimal cost while the A/C was repaired and cooling better than before!

It was a very nice gentleman who helped me with having my service installed. He was very helpful and answered all my questions that I needed to make sure of what I was getting.

To whomever it may concern, I've received 2 emails asking for a review and my claim hasn't been finished yet. How can I review how it went if it's not done going? Also, I have submitted a claim for the same thing twice now and I keep getting incompetent people sent apparently. I had 3 visits by 2 different men the first time I put in a claim for the a/c. This time, so far I've had 1 visit by 2 men and no further contact after the visit except to ask me to climb in the attic to take a picture which I happily did. That was 2 days ago and 2 emails from you guys asking for a review. I hope to get a response. Thank you,

I signed up for your service after seeing the television advertisement, and I spoke with two representatives during the process. The first assisted me with enrollment, and the second helped when I called back because I never received the follow‑up information I was told would arrive by email. The only message I initially received was a notice stating that my credit card had not been charged, along with this survey. When I called in to confirm whether I was actually a customer, the second representative verified that I was and said he would resend the information. I confirmed my email address with him, but I still have not received anything.

The man that came to fix the air conditioner was fast and friendly.

I have called them multiple times for various covered systems. They required I pay $250 for an AC issue, and now my water heater is leaking but the soonest anyone can get here is in 7 days.

Appointment was hard to arrange because it was schedule and revised, the person that did the work was very helpful and professional

Nick was every polite and courteous. He explained everything so I could understand. Very helpful. Good job, Nick.

Joseph was very professional, polite and knowledgeable. He took time to explain the warranty process. I was informed how long I should wait before canceling my other warranty. I was informed the monthly price. He answered my questions.

See, I took home warranty a salesperson told me that the best and also because the price was right. So let me tell you my AC asked for a filter. I changed the filter. A couple of days later, my AC was leaking, I call Choice home warranty. They send out a young man. That didn't know what the hell he was doing. He unclogged the pipes in the AC. He said everything will be fine. 2 days later, still the AC wasn't working. It was still leaking, so I called again and they sent another young man out. This young man knew exactly what he was doing. But the first young man was up there for a while and nothing was fixed. They sent this other young man that knew exactly what he was doing. He said, "There's a problem up there. You have a terrible leak." To make the long story short, they found a problem, and they said that someone was messing with it. Tagging with it when there's no one else here when I first got this company choice warranty.

The garage door company was very nice, knowledgeable, and efficient. I wrote him a check for the wrong amount, and he was honest enough to tell me the correct price, which was significantly lower. I will use them in the future.

The claims process was extremely easy. It didn't take long to clear up a multiple-account issue and then file my claim. The only negative so far is that it's going to take about 5 days before a technician can even look at the problem. The claim involves some leaking plumbing that needs to be dealt with faster than that.

I never imagined buying a warranty for my home. Choice Warranty, I would say, is number one. When I first signed up, I was a little reluctant, but this is the best thing that I could have ever done. In my home, for me, they are wonderful to deal with. When I make phone calls with problems, you send top-of-the-line people to come and repair. I was worried about if I was gonna get top-of-the-line people to come and make repairs on my home instead of people like me and my husband who don't really know what we're doing but doing it anyway. Thank you so much, Choice, for being there for me.

He was on time and was able to fix the problem quickly

The technician was timely and worked efficiently, but the washer is not working as it should. I have to schedule a second appointment. This appointment and the last was not very quick.

The company sent out a technician to assess my air-conditioning unit. He said that weekly the company encourages denials and there is usually 10 denials for every one approval. He dug a hole in my AC unit and said there was urine on it. He came back minutes later and set my claim was denied and gave me his personal business card for Marathon HVAC Services LLC. The technician said Cinch is better. I spoke to case management and she supported his actions by saying if a claim is denied we can seek out the technician that comes out personal business services. This is a conflict of interest in the reports are biased to support the companies, lack of wanting to deliver replacement as well as the technician's personal business financial gain. DO NOT USE THIS COMPANY!! VETERAN EXPERIENCE!!! Attached a photo of the technician’s business card. He was promoting over to Home Warranty.

I like the fact that it’s not long before you are approved for service and the patience that have with me. When I call several time to get what I need customer service is i look for and I get good customer service

Timing was poor but a 10 year old washer had to wait for product. My initial call was responded to in fair time but I was without a washer for 8 days. The repairman Eddie was friendly, efficient and professional. I would call Eddie but not totally happy with Choice's lack of expediting repair

I just signed up so I haven't used it. I don't know if the fee goes up after a claim or not. I don't know how claims are handled or anything. Most of my appliances are no more than 6 years old so I don't expect to need this anytime soon but it has been so hot and I feel my HVAC is working so hard that I wanted to be covered in case this 100 degree weather is too much for it.

I am still waiting to hear from a technician about coming to fix my glass stovetop (small burners) and my microwave door (that it is loose).

Tech showed up and found the issue with my water heater. Obtained the needed parts to fix the problem and repaired it in on time. I would recommend them for the great service.

Technician arrived during planned time and worked quickly and professionally non

If I could give a zero star I would, I had a pipe leak in my wall, spraying all over my kitchen floor, they denied my claim because they said the leak was outside my home. Talked to a representative who would not connect me to a manager and he hung up on me. I will not be renewing through this company. Worst customer service I've ever dealt with..

The person that came was friendly and explain what was the problem and finish the job quick and professional.

The process was easy to log a claim. It was fixed quickly once they got here. My only complaint is it took 5 days for them to show. Luckily it was just the garage door not working.

Agent was truly organized and knowledgeable

Yes I just filed a claim for my water well. The process was very easy. Now just waiting for the technician to call. I will do a follow up response after I talk to him. This is the first claim I had to file since I've been with Choice.

Serviceman was knowledgeable and fixed the leak due with the dishwasher immediately. Also gave me tips on running it efficiently.

My issue is not resolved and no one has contacted me since the service person came out.

I met the contractor briefly for the first visit. He seemed nice. When he came to install the part l was not home but my husband was. The washer worked that day and then stopped working. So there wasn't much of a review l can give yet.

RKS Plumbing fixed our bathtub and did a great job!

My air is now working, however there is a loud noise coming from the unit.

I was able to have a claim written up quickly. Excited to hear the feedback for my current need on my appliance.

The technician was great but it took a week for him to get there from when the claim was initiated. That's not on him but Choice.

We are very pleased with the work that has been done at our residence.

The service provider was efficient informative. He quickly determined the problem and within a few minutes fixed the issue and HVAC was humming and cooling my hot home.

Your company sucks! Pay you money, file a claim for our a/c unit and it’s denied. Cancel my policy today!

The technician was great and quickly understood the situation and fixed it. I am very unhappy with you changing the amount we pay. When I switched from American Home Shield to you I was guaranteed the rates would not change but they did. Most unhappy!

The service technician you sent to repair my double oven was very good, and the quick response offering a settlement was also ok; however, the amount you offered was over $1,000 less than my cost to replace my appliance. Offering to replace an appliance you can not repair is misleading. Choice is offering a partial payment and not the full replacement cost! Choice should clarify its policy!

Only use service once, it was good. Sink seal work great after almost 3 years. A couple days ago, put in a request for AC repair, did not get follow up almost 2/12 days later. Had move forward on my own because of emergency.

As always customer service was great! Repair went well and timely!

Josh was very professional and prompt. He is definitely an asset to your company. Thank you.

The Tech knew exactly what I needed and did a good job.

Choice covered my stove top control panel where Mike Holmes home protection didn’t. They were my backup. I got rid of them. They were more expensive also at $60 a month. The technician was knowledgeable. Professional. I will continue to work with Choice Home Warranty.

When I purchased this warranty I was told they fix it or replace it. Not true. My microwave broke. I paid 85 dollars for service man to tell me he couldn't fix it. Choice gave me 194 dollars. It costed me 585 dollars out of pocket.

Technician observed the problem area and documented the problem point. Took picture to validate problems. He advise to wait a couple of days for the work order to be approved and will return to work on the problems once that is done. He did a very good survey.

The issue was identified and fixed quickly, and the technician was very friendly and knowledgeable.

It was quick and easy to submit my claim and it was assigned very quickly.

I am happy with the service; the only thing I had to wait for so long. Thank you.

He was very kind and helpful. He explain what he was doing and worked very professional.

Technician was knowledgeable about what he was doing. Cleaned up after himself.

The technician ran a simple test to determine the problem and immediately discovered that the issue was the dryer duct work, which unfortunately was not in his purview. He was excellent in identifying the problem but unable to resolve the matter. I feel that Choice should have known the possibility of the matter not being related to the dryer specifically was a great possibility and inquired further before assignment of a technician. The problem was identified as the vents were clogged and needed cleaning per error message. I paid $75 needlessly. This is the 2nd time in the past 2 months Choice has, in my opinion, failed in their in their customer service badly.

I left American Home Warranty because of the price, and Choice seemed to cover the same thing for the right price. I've had two things replaced through Choice. The first one went very well. The guy had to jerry-rig it because they didn't make the fan anymore for the bathroom, and he did that very well. It was $85 versus 125 makes that nice, because anybody you'd get out would be more than that. When the shower was dripping, I sent the claim to Choice on a Friday. Choice told me that if I wanted to find my own guy, I could do that. So, I went and did it. My guy came over Monday. We did what they needed. He fixed it and I sent in the bill. It seemed to work pretty easy and nice. So, I was very pleased with that.

Today I turned my A/C unit back on at 4pm after told to let it defrost the ice, still not blowing cool air upstairs yet. Calling for a return visit tomorrow.

The service man sent to repair my washer was Great and fixed the washer in a timely manner. The process would have been Great if your app had communicated the information the repair service needed to be prepared before they made the trip to my home. Examples: They had no info of what the problem was. They thought they were coming to repair a dryer instead of a washer. The information they got per them was it was not working? The problem communicate to you was that the washer would not spin dry the clothes among other problems with it. The repair service called and asked for clarification of the problem. The repair man called day before visit, and I gave him symptoms and make and Model # as well as serial number. The biggest issue was it was a 7 day wait to get the washer fixed and a $75.00 service charge after paying $650.00 for the warranty.

Was very very impressed with my repair gentleman. He was very knowledgeable and fix it. Friendly. Would love to have him again.

Please review your contract carefully. I put in a request to have a gas fireplace and broken ice dispenser on my fridge repaired. Both were declined!! Seems they don’t cover broken or worn items. Ummm, why do I have this warranty anyway. I’ll save the money next time and buy my own parts and watch YouTube.

Our washer doesn't work and we have to wait 30 days to get our settelment to buy a new one. This is ridiculous. We need a washer now.

The technician was thorough, courteous and knowledgeable. He performed the necessary repairs in a very efficient manner. I would highly recommend the individual service provider but Choice is not as efficient.

Maybe the company is good but from my experience, one star. The technicians they contract are horrible. Unreliable; communication does not exist. You are taking the day off from work, waiting for the technician who never shows up and never answers your calls. I called a different technician who showed up on time and fixed everything on the spot without waiting for authorization from the insurance company and paying a $75 service fee regardless of the company's approval or not. So it is your call.

I requested electrical work for two light fixtures which stopped working. Rob Repairs came to assess my request. He said someone had broken one, and the other had a faulty fixture. I paid him my service fee, and then a tip request came up in his pay method machine. I commented that in ten years of using Choice Home Warranty, I had never seen a tip request. He disagreed, but I did not give him a tip.

Chill Dude’s was an exceptional vendor who provided professional, timely, and excellent service. I would highly recommend them to anyone and please keep them on the Choice list of vendors.

Our wonderful CHW rep put in a claim for us right away for our garage door opener and clearly explained process/options. The assigned co responded to us w/in a day and repairs with concise billing were made and done in less than a hour's time, and was pleasantly surprised w/ fee charged. Follow-up from our CHW rep was right away! One and done! Boom... mic drop! 🎤

More than appreciate the professionalism when getting on the phone with your customer service people. They always seem to understand, and I find that very enlightening. I also can’t believe the response in letting me know who will be handling the claim and coming to my house, turnaround time is less than 24 hours and I think that that is absolutely wonderful. Keep up the good work.

Love working with Choice Home Warranty. However, I do wish their response time would improve. Being without an appliance or having a non-functioning plumbing issue can be very frustrating; therefore, a quicker response would be wonderful. All in all, love them.

A true pleasure speaking with Miguel, very thorough, concise, knowledgeable and most of all friendly and thoughtful. Best of luck on the upcoming birth, may God bless you and your partner and the soon to come arrival. Thanks again, a true pleasure and I mean it sincerely.

Five stars for Choice Home Warranty, our A/c stopped cooling and an appointment was scheduled for Orlando Air & Heat Inc. The technician, Abdelillah, figured out the problem quickly. Even though a part had to be ordered, they were back the next day to fix everything. Very professional and efficient.

Very disappointed on the resolution. They only gave me $194 CREDIT towards a new microwave which goes for $500 including installation instead of authorizing the cost of a replacement part.

Customer service rep from over seas, not good, very difficult to understand..Should have USA representatives that have much better dialect..

Angel was able to resolve the issue with our frozen evaporator, replacing a failed heater element with the same part from parts in his van. He spent the time to completely remove all frozen ice from the evaporator. This fix took place early in the afternoon and by evening the refrigerator/freezer were both operating normally with proper temperatures.

Based upon our recent claim, we are not happy with Choice's resolution, as we have a Sub-Zero Refrigerator and our technician estimated that the cost to fix it would be $1,372.50. Choice made the decision without looking into the big picture to offer us $1,190 to replace Sub-Zero, which cost in excess of $18,000, rather than paying the tech for the $1,372.50, which we now have to pay costing us at least $182.50. Choice should of analyzed this better to see paying for the repair would of been the appropriate resolution to our claim and taking care of their customer. Not happy with Choice.

The Tech was very good...He showed up at the stated time and he had everything on his truck to repair my kitchen range. He was very time complete by answering all questions and concerns. He even gave me his business card in case I had any other questions pertaining to the repair.

Our technician was excellent, communication was wonderful. I wish I could say the same about the accuracy and timeliness of communications from CHW. Been with you for many years but this time communication came at 1:30 am with nothing in it, updates were inaccurate and your AI leaves a great deal to be desired. Please fix it!