Choice Home Warranty Reviews

This will be my first time with Choice Home Warranty. I’ve had nothing but good. People are very friendly, answered the questions you have and is very kind.

I just signed up with Choice Home Warranty and am looking forward to the service that they will be providing me,

Very precise with explaining everything. Gave me more than one choice.

Our tech Giovanni was great. On time, professional. He is always welcome.

Very responsive and accurate service. Found the problem in our dishwasher quickly and had it resolved within 30 minutes. All is well tonight!

My hot water heater broke so put a service call in and had a very quick response! Very pleased with everything, Supreme Handy Services came out, accessed the issue, ordered the water heater and fixed it. Very pleased!!

My dad signed us up with Choice Home Warranty and we've stayed with them. I have recommended them to my mother-in-law as well. There were some problems, but Choice Home Warranty took care of most of them. The turnaround time for claims is pretty quick. There was one time when we had to wait a long time because it was a big item - it was the air conditioner.

The technician who came was friendly and took care of the problem.

My problem got solved in a timely manner and Professionally.

I spoke with Choice Home Warranty specialist Mr. ** today. He was friendly, helpful, knowledgeable and it was a pleasant experience. I am a new customer!

Richard ** took my call. He was very professional as well as concerned that he was trying to give me a great deal. He answered all my questions/concerns. We shall see. A company is only good as their service!

They were great and easy to work with and nice and spoke English…

Very good job on installation. Freddie was very friendly. He was knowledgeable and saw the problem right off.

Communication was poor throughout the process. I received an email apologizing for the delay in assigning the work order/repair. I was told claims were usually assigned within 4 hours. Especially HVAC. But it took a couple of days to schedule a company and then a few more days before they could come out. I was not informed of the company name or when they would be arriving. Only when I called in for that information did I find out. The Rep insisted she had sent me the info but I told her I had received nothing.

Just got a home warranty plan with Choice Home Warranty, Amir that helped with my plan explained everything that was covered and deductible. He was very helpful and friendly. Plans are reasonable.

I have tried to schedule a Plumber for about three to four weeks, each assigned appointment did not show up, I will say each time CHW did reschedule, I think they need to choose who they choose to represent them. I’m still waiting to see if what my toilet needs will be approved by CHW, and I paid $75.00. And still toilet not fixed.

Terrible customer service. I renewed my service today and found out that you are charging me for two properties. I live at **. You have been charging me for this address and for an address at **. I need an explanation and reimbursement of funds. Please contact me so we can work this out. I have also called and have been waiting for over 15 minutes. I have as yet to talk to someone.

The service was fast and awesome, both CHWs and HVAC Company responded within 24 hrs. The HVAC Company Technician was knowledgeable and professional and went beyond to make sure everything worked properly.

I like the fact that the technician was early and got the job done within minutes. The tech, was was respectful, knowledgeable because he let me know what he was doing and why. I also like the advice he gave me on when to have my AC unit service to prevent any future issues. I appreciated the information, most technician will not let you know anything. They come to your house, do the job and leave.

David of Bodewell Appliance Repair was exceptional and went above and beyond to ensure the washing appliance issue was resolved. He was prompt, professional, friendly and informative about the repair and ongoing maintenance. I am thankful that all is well.

Seth, my Agent was very accurate, knowledgeable, and informative.

It took several trips as my dryer needed several repairs but the contractors did an excellent job and the home warranty company tracked the progress beginning to end- Good job folks!

I called Choice Warranty and spoke to Luke Powers who was very professional. Luke's had very good customer service. He explained everything to me.

Great service and friendly staff knowledge in the issues I have.

Terrence did an amazing and perfect job! He fixed it, he was fast and kind and a great guy.

Our 18 year GE refrigerator stopped working. We requested a service under our Choice Home Warranty. An appliance care expert from BODEWELL company, Mr. **, diagnosed the problem in first visit and replaced the main electronic board. The refrigerator is working well now. Very prompt services, both from CHOICE and BODEWELL. Thanks. I had just renewed my policy for three more years.

I had dishwasher problem. The technician assigned by CHW did good.

Tech was very professional and knowledgeable. Recommend him highly.

The overall experience was great, but there was some small things that made me go HMMMM. My central air stopped cooling right when the temps went over 100 deg. I submitted my claim, and the tech made it to my home that evening (10/6) diagnosed the issue and informed me that there was a Freon leak and he needed to talk to CHW to make sure it would be covered. Hmmm.

Not very complicated. I did it in less than 20 minutes. I hope their service is superb too.

I was warned that Choice does not like to pay for much, but I chose them anyway. I found out they do not like to pay for AC repair.

I bought this Choice plan for my daughter Stephanie because of their reviews. I wanted to give my daughter the peace of mind we all need when it comes to home repairs. The representative was thorough and offered us options not available through their website. I really appreciate saving money. Thank you.

Nice phone call. No robot. Lol. Everything was clear and understanding.

The plumber came the next day after my claim. He fixed the problem and was very polite. Overall a good experience.

The claim was very easy. Customer service was knowledgeable and courteous. Schedule service in a timely manner.

Thank you for your time and support. I appreciate all the help for my washer from all the customer service teams and technician.

“Dillon” was very focused & completed his job quickly. Same thing when he came to install the replacement part.

Wonderful customer service. I will recommend the company anytime.

This repair person was very professional and knowledgeable and fixed my problem. Very timely.

Choice Home Warranty did not provide a contractor within a reasonable time during a furnace failure in the coldest single-digit temperatures, forcing us to go with an expensive company costing us $24,000. The salesman for CHW told us up front that they had purchased other companies and that we would never have to wait more than a day. We asked CHW to help us pay for the emergency service to no avail. The salesman Brian ** would not return calls.

I am very pleased with the service. This was my first repair needed through the warranty. I contacted Choice, described my problem and was given an appointment for the next work day. The technician arrived on time. He was excellent - Diagnosed the problem quickly and the repair done within a short time.

Technician was on time and courteous, now waiting on Choice Home Insurance Company.

I can only review the promptness of my scheduled appointment and the time that it took the technician to reach my household to inspect my appliance. Once the work is completed I can better advise on my total experience.

Swift. Made it easy. Felt good for a AI person but nice.

REPRESENTATIVE WAS POLITE, PROFESSIONAL AND EFFICIENT.

After reviewing your history of complaints and an average review rating of 1.03 out of 5, I changed my mind. Cancel my order immediately. Furthermore, your associate name Joseph, who I spoke with lied to me saying that you are the #1 home warranty company in the nation with raving reviews and customer satisfaction. Nothing could be farther from the truth. You have government legal action taking against you here: **. You have the worst review record I've ever seen here: **. Finally, your complaint history is utterly pathetic here: **. So no, absolutely NOT, I DON'T WANT YOUR SERVICE!

Salesman was courteous but deliberate in making sure I understood the benefits and discounts available to me.

I called Choice Home about my leaking garbage disposal. They authorized the claim in one day and scheduled a technician visit next day without a fuss. When the leakage was not repairable, the technician ordered a new disposal without charging for it, returned in a week, and installed it without extra service charge. The whole service was as good as it was advertised.

Great service tech. Fixed our washer and refrigerator. Tech explain problem and fixed washer on first visit and had to order parts for refrigerator. Received text and call prior to arrival. Tech was polite and professional.

For the most part, it's been pretty good with Choice Home Warranty. I've had them for 15 years now. I've been pleased with the contractors and their knowledge of getting the job done. In some of my earlier experiences though, it was always email and when I tried to get in touch with them, it was tough.

We did an online search to find out some of the top home warranties, and Choice Home Warranty is at the top of the list. When we signed up, everyone was professional and answered all of our questions. The automated stuff at the very beginning of it is my only complaint. But when I was able to reach an actual person, then the experience was much better.

Easy to make claim. Thank you for your help with this matter.

Look forward to doing business with a highly rated company. Thanks for taking the time to answer my questions. I might also add that speaking with a professional who had complete control of the English language was quite refreshing! Thanks Again.

This was my first service request from Choice Home Warranty (CHW), and I rate CHW 5 out of 5 "Stars" based on my exceptional experience. My experience working with CHW representative was seamless, from setting up my service request for a plumber to repair a leak under my kitchen sink, to providing all the details needed. I also received a follow-up e-mail from CHW explaining details of my service request and how to pay the service fee. The company recommended by CHW was DVC Plumbing. Desmond from DVC contacted me the same day of the service request, asked me to send pictures of the leak area, and set up an appointment to come to my home the next day. Desmond was very professional and timely in repairing my leak, he also thoroughly explained the reason for the leak and tested the area to ensure no further leaks occurred before leaving my home.

I am very pleased with service and everyone that I talk to doing my process.

Everything happened in a timely manner and the technician was good at explaining the problem.

Young man from Steven A. Mills Plumbing who came to my house was great!! Brought his little daughter with him, which was unexpected, but very cute. Nice to see a bring-your-daughter-to-work day. He was able to find the problem very quickly and take care of it. He even gave me pointers on how to possibly prevent my issue from happening again. Very satisfied with him!!!

On 09/24/26 my washing machine locked with clothes and water inside. The earliest Choice could scheduler a contractor to come was Monday, 9/28. On Friday, 9/25 the contractor called and said he had no a availability until Friday 10/02. He did not know why my appointment was scheduled for 9/28. Choice re-scheduled a second contractor for 9/29 from 8am to 12pm. They did not show. I called and they said Choice had not contacted them. They had no appointment for me. Choice re-scheduled with that same contractor for 10/01. Being proactive, I called the contractor and again, they said they did not have an appointment for me. Choice scheduled a fourth appointment with a different contractor and they came on 10/01 and fixed my washer. The customer service could care less and can't help. All they do is answer the phone and report your issue.

Very nice gentleman and knowledgeable. Quick application.

Technician was very knowledgeable to the problem at hand. He also informed the cause of the problem for future consideration. Finish the job in less than fifteen minutes and also I ask if he would check to make freon was okay, he did and said it was good. I also would like commend him on his professionalism!!

Very please with the Contractor, work was done professionally and quickly.

I am disabled and have acute anxiety. The AI was very frustrating and kept repeating itself. I had to sternly say STOP twice to try to get information to it. I pray the claim goes smoothly.

The thing that displeased me most is the amount I had to pay out even though the boiler was under warranty, and the labor was allegedly free. I ended up paying out $900.00 in copay. Meanwhile I am not sure if the boiler even cost that much. I have been with this company so long I can't even remember, and for them to treat me so much for incidental seem reprehensible.

Tech showed up within window, immediately diagnosed problem and made proper repair.

The service tech from Water Flow Solutions was excellent. He arrived within the window provided and made the repair quickly and professionally. He contacted us ahead of arrival. He explained the repair and was friendly and professional. While the contractor was timely, the emails from CHW was twice incorrect in providing dates and times. CHW did not coordinate with the contractor as to their schedule. In this case not a major issue but it could and should be better.

We had an issue with our washing machine (making loud noises in the wash cycle). The technician associated with the Choice Home Warranty network, who came out to examine the washing machine, determined that the washer wasn't repairable. Choice Home Warranty quickly offered to replace the machine (through a Lowes E-Gift Card). We're very happy with this resolution.

The process of starting a claim for repair services was handled with the utmost level of care for the policy client. Efficient scheduling by Choice Home warranty and next day arrival of qualified technician Tim from Liberty Air who was polite, knowledgeable, experienced and professional places my mind at ease that the repair of my HVAC system will be performed to a high level of service and care. Although this is my first claim process for repair services, I feel that the service provided thus far has been taken with customer care and service first to ensure that the customer is placed first priority has eased my mind that a professional and high quality repair will be performed.

Easy and simple to understand what is covered with this policy.

Great service, professional and courteous and polite and clean.

Called for claim. Immediate response. Had appt. very next day. Technician viewed problem, explained what needed to be done, ordered parts and set appt. date to complete. Arrived following week but all parts didn’t. Called to order and set me appt. Waiting on that (this week). Everyone was great. Would highly recommend Choice and assigned tech Boswell.

He is very good! He seems to know his job, fast, quiet, not much talking, efficient.

Kurt was great! Good company representative and very professional.

Nothing has been done to fix pool pumps. Pool still not working. I have not heard from Clear Blue Installations and Repair since the tech. came to perform "diagnostics" on 09/30/26. The technician, Jerico was very helpful and knowledgeable and I also appreciated Lynn at their front office who was great! I was concerned that pool would overflow due to pump not working. I could not drain pool with pending severe rain storms forecasted. This pool has no overflow valve. Jerico said they would be in touch once Choice Hm. approved repairs but I have not been contacted. I checked with Choice Hm. and was told only the Booster Sweep was approved and pool service will schedule an appointment.

I gave them a four star because it does take awhile to get your appointment scheduled, and that’s the downside. But once they get you scheduled, they contact you via text and email to make sure that the issue has been addressed to your satisfaction.

Got the job done in no time.. He knew just what the problem was!!

Sean was great. Very professional and thorough. Highly recommend.

Excellent...got me right to an agent and he was very helpful.

The technician was very knowledgeable and professional… The problem was looked into, figured out and resolved expeditiously…

The technician was very polite and knowledgeable. He told me what was wrong before during anything. He also showed me what was wrong with the oven.

Great service...right on time, clean job..super, super professional and friendly...happy to be Choice.

Technician was Very helpful and he gave a good service

Technician was earlier than originally scheduled due to a cancellation. He was respectful, polite and very quick with the dryer repair. Thanks for a great experience with Prime Repair Services

Great service. Very professional, neat work, well organized.

Technician was great. He was on time and was very knowledgeable about what was wrong with my air-conditioning system.

The gentlemen from Flowmax were great. Very quick and friendly. All fixed, thanks to them!

He was very well trained, very well experience bear managed

Choice Home Warranty dispatched a Technician from Guto The Appliance Dr. The tech did awesome job however I wished he would have communicated better. We waited. He finally came out but a day later after leaving messages. Thanks Guto.

Submitting a request is fast and easy! Always available to answer questions!

Bender was prompt, pleasant and professional. When he said he would return with parts-he did. Cannot say enough about the technician and the company.

I switched to your service, if I'm not mistaken, last December. This was my first time requesting service. I requested service on Tuesday, September 22nd, for Friday, September 25th. The technician didn't show up, nor did he call to let me know. I contacted you, and you scheduled an appointment for Saturday, September 26th. Again, he didn't show up or even call. I contacted you once more, and you scheduled a new appointment with another company for Friday, February 10th. This time, the technician did come. He was a very good technician, and I'm very satisfied with his work. I highly recommend him.

The service was great filing. The claim was easy. I just wish the appointment day could have been sooner. Electricity was out in a main room of the house so I couldn't use that area for a week which included a weekend.

Service has always been quick and repairs performed efficiently. Providers have been respectful and efficient.

I’ve been with Choice for a long time. In the past, working with their reps had been fine. Their new system is great as well, where you can just talk to their automated system and put the claim in. The techs who came to our home did a great job. They let me know what the issue was, and then they were gonna proceed with fixing it and whether there was any cost to me. Overall, I've had a good experience with Choice. They do everything in their power to help me resolve my issue with my appliances or my home needs, and they provide good customer service.

No review, except it seemed easy to apply. Not a chance to see how good the service part of this works.

Signing up was very easy and customer Service was helpful and explained The contract.

I couldn’t be happier with Choice Home Warranty. They sent someone the next day to fix my washing machine! It was easier than I expected to get it repaired.

Tech was right on time, replaced the thermostat, and did a good job!!

Just signed up today. The person I spoke to was nice, polite and helpful.

The technical was professional, friendly, and I guess replace my shower head per your company. It would be nice when something is broken and you replace it as close to the broken one within reason.

Talking to the gentleman on the phone, everything sounds very good and legit. I’m going to see if what they say is true.

Still waiting for my fan installation. So far positive.

The technician inspected our A/C units and found that it was low on freon and he recharged the system and got it cooling again.

The service was great. Worker was fast and informed me what was going on. The only complaint that I would have is the length of time. It took 5 days for the appointment. Good thing I have 2 bathrooms!!

When I called about this in response to a TV commercial, Michael ** spoke with me; he was clear and most helpful in describing the 1-year 3 1/2-year and 6-year alternative plans. He asked whether I am a veteran (I am), and I'm glad he did, as apparently there are discounts available to veterans which are not mentioned in the TV commercial, so I had been unaware of them.

I am quite disappointed with Choice! My garage door spring broke with my car inside. The first available service date was 9 days away. I paid $350 to a company that repaired it that day so I could get my car out to go to work. When I asked Choice for reimbursement I was told no because I did not follow their 4-step procedure for reimbursement. Their procedure takes about 4 days! Choice gave no consideration to my need to get the car out for work.I only asked for the amount they would have paid after the long procedure they required. My next claim was for a leaking refrigerator on my kitchen floor. The first service appointment available was in 9 days. I hoped for sooner. Are there not enough trained service people?

Happy with the contract I have. Great. Looking forward with the many services.

Make experience has been nothing short of great. Immediate timely responses and superb service.

My experience with CHW has been horrendous!!! I purchased a home in Las Vegas, NV and have a malfunctioning fridge. I placed my first service order on May 6, 2026. It is now October 6, and the fridge is still not working correctly. I've spent over 40 hours of my time waiting for service technicians to come. Several parts have been replaced, but there are still ongoing issues. The last technician from Sam's Super Service Pro actually told me he would not recommend a replacement. Then he told CHW that it was working, which was a lie! He replaced a part and left. How could he possibly know that it fixed the problem? Not possible. Talking with so-called service reps is like talking to a rock. They only spout the party line, and don't really listen! It has been one of the most frustrating experiences I've ever had. I would definitely NOT recommend CHW!! At least not in Las Vegas.

I was very happy with the results. The person was very polite with all the questions she asked, gave me time to answer without any confusion at all

Thanks for your help. Glad to have one representative for help

The individual I spoke with was Alvin, he was very knowledgeable and professional, very pleasant to speak with. He explained everything plainly and took the time to answer the questions myself and my wife had. We were very pleased with the service he provided and would recommend him to any friends or family.

Our garage door was making hideous noises when opening/closing. I inquired as to coverage for new roller installation as was told because I had the Ultimate plan the service call would be covered with just the $75 call fee so I booked it. Garage door repair service gave me a 4 hour window and we’re good to communicate with. When the tech arrived he informed me that the service was NOT covered but since I was providing the rollers, he would do the repair for the $75 service call plus $25 extra.

I'm getting older (75) and I get confused at times but when I called they were so helpful and patient with me, explaining everything and answering my questions so that I could understand.

Nice, easy call, professional, informational, helpful. Good overall.

My expensive HVAC thermostat was replaced by a very cheap unit.

Assisted and rectified the situation. Customer service agent assisted and the claim requested was submitted and actioned very quickly.

Mr ** arrived to our home just as he had promised, very timely on the morning of the 5th. He was very knowledgeable, took time to explain what was causing the problem, and repaired the refrigerator in a matter of no time. He was very personable, polite, and obviously a fine Christian gentleman. If we ever require your services again, we hope you will assign Mr ** to our case again. He's a very good representative for your company.

Shawn who helped me was very courteous and very friendly. It's nice talking to people like him.

Great company, great experience. I called and they sent someone out right away.

I am extremely disappointed with my experience with Choice Home Warranty and the handling of my refrigerator claim. My refrigerator stopped cooling properly during normal household use. Choice Home Warranty sent a service provider, and I was ultimately informed that the refrigerator was non-repairable because the liner was warped/bent. My claim was then denied based on an exclusion for misuse, abuse, neglect, or physical damage.

Technician was great, very friendly and sincere. Was unable to find the cause of leaking and will pursue from there.

The coverage promised by the sales person was completely different from the reality. Response from tech and Choice administration was not prompt. Unrealistic replacement value for the appliances.

My Technician from SMS LLC arrived promptly when scheduled, proceeded to diagnose/repair the reported issue with my Clothes Dryer. He successfully found the problem then repaired said Dryer in no time. Completely satisfied with service and technician.

He was in and out so fast. Great job, so good when you get someone that know what they are doing. It took longer for the approval than to fix the dryer. Took the dryer apart in like 4 minutes. By the time I made it to work the job was done and we were up and drying clothes again.

Very helpful and professional. Would recommend 10 out of 10.

I'm pretty satisfied with the outcome of this most recent issue. Choice responded quickly and a repairman was dispatched in quick order.

I was fine with the people I spoke to. I regret when I wanted to add to the coverage at the end of the call I was told it was too late, the information was already completed.

The repairman came the day after I put in my repair claim. He was fast, knowledgeable and friendly. CHW approved my repair the very next day, and now I am just waiting for the parts to come in. CHW came through for me big time.

Choice Home Warranty has been very good so far. I heard about them through a friend and since I needed the coverage for my home, I signed up. I submitted a several claims to them and the process was easy. The technicians they sent out were good and overall, it's a good insurance. But there's no guarantee. Sometimes, the experience depends on who they partnered with. I had a plumbing issue that was not successful and the plumber was like a scammer. But the electrician who came out was good. So, the service works sometimes, and sometimes it does not.

Had a referral within minutes of calling in the issue.

Quick response for a required repair. Looking forward to a fix on my icemaker.

The service person contacted me and let me know what time he would arrive. He arrived on time and repaired my dryer in less than an hour. I appreciated that, and I let people know about Choice Warranty all the time.

Good service. I joined today and I'm happy With the knowledgeable person who helped me.

New customer. Not even 15 minutes after signing up I noticed contact information needed to be fixed. Call three times and was put on hold and then to A voicemail. As of now no one has gotten back to me. Wondering if I made a mistake. Someone needs to get back to me.

Cari was very pleasant, she worked hard to get me a good deal. I appreciate her working with me.

What a pleasure speaking with Daniel today. I think I will be very happy I switched to Choice Home Warranty. Daniel was a great. Helped me choose Choice Home Warranty was the right place for me to be.

Phil **, the agent was so professional, thoroughly explained details of all covered items, by all means so patient. I look forward to start working with CHW when the time comes!

Everything has gone very well and pleasant. Very please with scheduling and the contractor CJ Fixit Services.

My rep was Angel and he was very knowledgeable on the different plans to choose from. He was a great help.

Customer service was outstanding, very professional, knowledgeable, courteous and concern about the matter.

The plumber that was dispatched took the 75.00 fee and never returned! It was one excuse after another and then, total silence. He would not return my calls or texts. Instead of Choice reaching out, they closed my claim. So, I had to reopen the claim and now have to pay ANOTHER 75.00!! They should get me a refund from the first guy. I should not be penalized for his lack of professionalism. Therefore, I am not a satisfied customer today. Thank you.

The initial inspection of my refrigerator was performed by a TopNotch Repair technician on September 24, 2026. The claim was subsequently approved on September 26, 2026. Since the claim was approved, I have received no communication or follow-up from TopNotch Repair regarding the refrigerator repair. I have made multiple calls and sent several text messages, but have received no response whatsoever. This is extremely concerning. The refrigerator was inspected, the claim was approved, and yet the assigned repair company has failed to provide any update or schedule the repair. At this point, the complete lack of communication is raising serious concerns about how this claim is being handled. Please provide an immediate response and a clear timeline for resolution.

Choice Home Warranty uses the phrase "normal wear and tear" to deny claims. This term is not defined in any reasonable way, and allows claims to be denied by simply saying "well that is not normal wear and tear". In my case, the most recent example (of more than one) was for a failure in the fan of my A/C unit. An internal failure of the control board caused a short to ground of the ECM fan motor. This was deemed by CHW to be "not normal wear and tear". In other words, a control board failing after multiple years is not in any way "normal". With this in mind it's hard to understand what would be "normal".

For the service fee, Choice was able to find the right electrician with the appropriate knowledge to fix a fan/light combo that hadn't worked in months. This not only allowed us to utilize the fixture in the way it was designed but to save $$ but not having to go out and buy another unit. That may not have even fixed the root cause of the problem!

Very professional. Completed in the specified time frame. Easy utilization of website.

Good customer service. Service was out to service my stove the following day.

Vasyl, the service technician, was professional, courteous, and efficient. He introduced himself upon arrival, explained why he was at our property, and began troubleshooting our washer. He made his assessment, determined the problem with the washer, and explained what would happen after he reported the issue to the back office. Our washer is being replaced. Thank you, CHW, for sending a real professional and a gentleman, Vasyl.

I don't understand why we have to pay a month ahead of time. The service don't start for a month and we need it now. We paid for a month. Didn't know it was going to break now. Please help us and we will pay another month if we have to.

The response to my claim was timely and exceeded my expectations.

Although you were extremely swift in making me an appointment with Sears to take care of my air conditioner, they failed miserably!!! The phone number they called me from to confirm my appointment, was not an operable number. I couldn’t hear them when they called, and neither could I call them back. I even consulted with my phone company thinking something was wrong with my phone. However, when they called the same number, it gave the same air message. Sears didn’t show up twice at their scheduled appointment. Then you set me up with True Comfort HVAC. They were simply exceptional!!! I could speak with live persons. They were prompt. They even came on a Saturday and fixed my air conditioner. You should definitely contract with them in the future.