Choice Home Warranty Reviews

I had some issues with my stove and a technician called me the day after I had called about my stove. He came and looked at it the next day or two and the same day he ordered the part he needed to fix my stove and he got the part and came and fixed it and it works great. He was very professional, explained to me what was wrong with it and what he needed to fix it. He seemed very knowledgeable. I also have called regarding my refrigerator and I still haven’t got a call regarding the issue!.

The technician was knowledgable, professional, and efficient. They solved our issue and we appreciate his work. He even rescheduled us to an earlier service date to assist us with the problems we were having. We appreciated his assistance.

I will come back to update this post once my service is complete. I was given an appointment within 24 hrs and the appointment was scheduled during the same week. I am now awaiting approval for the repair. If the repair is approved I will update my experience. Currently, it is 3 stars because I was expecting things to flow and have my dryer repaired. However, I must wait for the technician to submit their findings; wait for an approval from Choice Warranty; if approved the part will be ordered; then the technician must schedule another appointment to replace the part. I am waiting- therefore 3 stars.

Toilet backed up. We received a call the next morning and the technician came out same day. This is the reason we switched to Choice!! The “other” company would take weeks to get assistance to us not just once but regularly and we finally had enough and switched to Choice. Glad we did.

I am very pleased with Choice Home Warranty’s professional and quick attention they gave my claim. They were fast at expediting my issue and also giving me most of the monetary value to replace my old refrigerator. Once again I would like to thank Choice Warranty for their prompt attention they gave my case.

The service was with Triple C Repair. The technician was friendly, professional and knowledgeable. He did not take long to fix the problem. When I called to check on the status before he arrived, the customer service representative was also friendly. I would definitely recommend them to my friends and others.

Repair ticket issued and technician scheduled promptly. Issue was fairly simple since the dryer was not heating, assumed defective/bad heating element. Technician confirmed issue was the heating element and was in and out within 15 minutes. This repair went much smoother than previous repair calls with Choice which I was not happy with due to scheduling issues with Choice and the repair company. Was not handled very well by either!

The appointment came the next day after the claim was filed and the technician fixed the problem with no issues and gave good advice so that the likelihood of the problem happening again would be diminished. It was a painless process and I am happy with the result. Thank you!

I called to report my heating not working. Choice never sent a technician claiming they could not find one. Sent me a email claiming I could get my own and be reimbursed. I found 2 within 15 minutes and selected the one with the cheapest quote to repair. I paid cash to have it repaired and now Choice is making excuses not to reimburse me my money. If this is not reconciled I plan to terminate business with this company because why should I pay for insurance and also pay for my own repairs. Not acceptable unless they uphold their part of the contract.

I came home from work in the afternoon and found a note from my daughter that our washer was broken. I went on-line and requested service and received an email that my request was processed. About 5 minutes later I received another email that a technician was coming between 7am and 11am the next morning. The technician also called me to confirm the appointment. He was at the door at 7:30 and my washer was working before I needed to leave for work at 10:00. Excellent service.

I called and found out I was late on payment because card on file had expired. I updated card information. I then filed a claim on 1/25/25 which was a Saturday and by Monday, 1/27/25, Choice found a repair vendor who contacted me. The repair person was prompt in contacting me and scheduled a visit for the next day.

Excellent job completed by replacing a leaking kitchen faucet. The tech showed up and completed the job in a very timely manner. He cleaned up the area and left knowing that he did a great service for an old couple. I would welcome the same tech in our house if further plumbing service is required.

After making the claim it took a couple days for Choice to get a technician. Then once a Technician contacted us, it was another 6 days before they were able to come out. Otherwise, all went well. The technician was knowledgeable and friendly. The technician also explained how to remedy the issue we had on our own if it were to happen again.

The technician, Mike, from Byrd Electric in Jasper did a very thorough and professional job for me. He tracked down the problem I was having with my lights in a timely fashion and explained everything to me. I will definitely use them again. I highly recommend this company. I had never heard of them prior to this but am keeping their card on top of my card files.

Choice Warranty is super quick and efficient. Worth the price. I will say that I did have to appeal once. It was not Choice Warranty’s fault, though. The repairmen were wrong. I actually got to talk to my wonderful Case Manager with my Choice Warranty working on Christmas Eve about my appeal. And again later. How often does that happen?

The service is less than I expected. Anytime I have a question, or make a claim, it seems to be denied. I had Choice to look at the heater coil. I had Choice take a look at the washing machine door. And I also called Choice to look at the refrigerator. Anytime I use your service, there is an additional charge for something that is not covered. I feel that there are more denial than there is service. The one service that never came, the electrical system, was very poor, to nonexistent, and my experience.

Disappointing service coverage. My bathroom sink was clogged. The technician (who was great) had to remove the P trap pipe under the sink and clean it out in order to clear the blockage. Due to normal wear and tear, the pipe SHOULD HAVE been replaced. The claim was denied. The technician put the original pipe back on and now it has a leak. Choice Warranty will not approve the replacement of the p trap pipe. So one issue was resolved, but in the process of fixing that problem another problem was created. This would be a very inexpensive solution to approve. I’m extremely disappointed with Choice Warranty’s service coverage and will not renew my contract and will dissuade my friends and family from using Choice Warranty. I have 2 stars because the technician was great and did his best.

I found the person that came to my home very knowledgeable since I know nothing about air conditioning. I am very dissatisfied with the reply from Choice Home Warranty decision. My maintenance company, Del Air noted that the problem was not what the serviceman said it was. Two different parts were noted. Nothing was underground. I appealed your decision and waiting to hear back from you.

Did not know that wired smoke alarm is not covered on electrical system. I paid the usual service fee and the wired smoke alarm replacement. The technician said the wired smoke alarm although wired electrical is not identified in the system. He mention that he have to request for approval which might take longer and another schedule to fix, it's a safety issue and I can't wait.

2025 has not started out well regarding my home’s mechanical items. Disposal went, shower controls, hot water tank, furnace and dryer. Contacted Choice to implement my home warranty and they stepped up having my issues fixed. The only issue I have pending is getting reimbursement for my hot water tank. They could not get someone to take the call so they left it up to me to find someone to replace it, which I did, but I’ve yet to be reimbursed and it’s been 2 months now. Other than the hot water tank issue they’ve been great!

The HVAC unit was not producing heat. Technician assigned came out on Thursday 1/23/2025 was able to replace transformer box but there seemed to have been a bit more of an issue that he was not able to figure out, so another technician came out on Monday 1/27/2025 and was able to pinpoint the problem. Overall I was satisfied either way as long as I had heat during this winter month. No complaints.

Our technician was excellent. He diagnosed the problem, fixed it without having to go out to get other parts, and double checked in with us a couple days later just to be sure we were okay. He also gave us advice on how to extend the lifetime of the dishwasher.

I am a new client of Choice Home Warranty and my experience with Brett, the representative who assisted me over the phone receives a 5 Star rating. He explained everything in detail and answered all of my additional questions. Brett was very knowledgeable of other Home Warranty companies and when comparing policy information, he did not speak negatively of other companies. He was professional, patient and not a pushy sales rep at all. Very much satisfied with my initial engagement with a Choice Home Warranty representative.

Had an issue with water heater leaking from the pressure relief valve. Called Choice Home Warranty and after 10 days they send out a technician from Leasing & Maintenance Sensation. William the technician was very professional and courteous. He replaced the pressure relief valve promptly and confirmed that the issue was resolved. Great work! Thank you!

Unacceptable...my aunt hot water heater went out and to have it replaced 600.00 and not to mention she and I paid upfront for a 3 year plan coverage and after she declined the replacement cost she was assigned a case manager John ** whom was not helpful nor did he seem to care, very dry toned and I told him that I also had the same coverage and would like to cancel. He didn't try to ask about my concerns or if he could do anything to resolve my decision to cancel, he said, "Cancelation approved, a email will be sent in about 10 minutes" and the call ended.

The promises behind a Home Warranty aren't really known until you need to use the Warranty. Well, I had a need on a furnace/heating problem. I followed protocols; filled out the form online, Choice responded in 24 hours with their chosen contractor. I scheduled the service, they came, they fixed the problem and all for the cost of a $65 Service Call. Amazing!

We were contacted by the service member on Monday but have not heard from CHOICE and it's Wednesday. The individual stated that we should be contacted Monday evening and possibly no later than Tuesday when the dryer will be fixed. Can you updated us on the status with a date and time so we are aware so we can plan our day. Thank you in advance. Dan **

As a landlord I am new to Choice Home Warranty. Recently submitted a claim for thermostat fix, which was completed quickly and professionally. But what influenced my 5 star rating was that after the work was done by Choice contractor, Norse Heating and Plumbing, I received a follow-up call from the owner. Never in the 20 plus years of using another home warranty company have I ever received a follow-up call to check on my satisfaction. If this is an indication of CHW’s service, I am very pleased.

So far all good. Kintax Plumbing did cleared the clogged areas under the sink in the kitchen. Only complaint they sent me a email for payment of 75$ which l filled out in Advance But the technician asked my wife for 75$ after repairs, when my wife told him he said he doesn't have any information from Kintax Plumbing so she Paid CASH 75$. SO WHAT'S THE POINT OF FILLING CC INFORMATION VIA EMAIL TO KINTAX PLUMBING 4 DAYS BEFORE THE APPOINTMENT.

I was sold a plan under false pretenses and lied to about my coverages. When I opened a claim and was denied, I stated that I was lied to about my coverages of the claim was denied and demanded a refund. No refund was given, nothing was done to remedy my discontent. Not even a refund for my call-out fee. I am not pleased.

Your representative, Miles ** was courteous and patient. He explained your services so I could understand them. He was very helpful. I was considering going through my gas company until I took the phone call. Thank you. While I am hoping to not need you any time soon, I feel comfortable knowing you are there.

Technician arrived as promised and examined my washing machine thoroughly. Unfortunately one of the parts was not available for repair which resulted in replacement. I was not satisfied with the amount provided by Choice. I paid $100 for service and received $343 for a washing machine replacement. Technically only given $243 for washing machine replacement.

Sean was very helpful; however, the news of CHW’s amount to go toward a new washing machine was not. I could not come close to finding a front-load washer for the amount. I did find one of the cheapest top-load washers for the replacement amount. Sean did help me with this search. However, I still had tax, delivery, hook-up, etc. to pay.

The vendor who came to repair. My dryer was very good. He worked hard. He did so well but he did not understand that I had a warranty and he wanted me to pay $354 and change for the visit and I kept saying, "Are you sure?" And he said, "Yes we take a credit card." I said OK. Then I said, "Look we pay a company warranty fee, so we shouldn’t recharge to that." And he looked again on his iPad and he goes. "Oh yes you’re right." But at first she really was not aware. I think they just need to be alerted that this is a warranty call.

The technician from Reliance Appliance Repair was excellent. He called prior to his arrival and arrived within the timeframe specified. He quickly identified the problem and made the necessary repair. He was friendly and knowledgeable and left the area clean. I’d highly recommend this repair service and would welcome the back if the need presented itself.

This company is easy to work with. The process to submit a claim was simple and straightforward. No pushback when I submitted a claim for my broken dryer. They sent somebody out the next day and it got fixed. Guy was on time too! I highly recommend this company.

My garbage disposal was not working. Called Choice Home Warranty on Thursday who responded quickly with vendor to come and look at it. They came on Monday and no questions asked replaced the garbage disposal. Since a garbage disposal is not a critical appliance I was very happy with turnaround time.

The appliance technician was right on time, and the gentleman was very kind and knowledgeable. However, I thought that it would be a quick fix. I was so wrong. It was the transmission. I will begin my search this morning for a new washing machine. Unfortunately, not many machines are good or are made in the United States.

I received an email with a date and time of 1/28 from 0700-1100. At 10:25 I had not heard anything so I called tech number. On return of call, the technician informed me he was scheduled 11 to 3!! He was a good tech and had no issues with his service. It’s BAD enough to have a 4 hr window, very poor customer service, but then needed to wait 2 more hours.

On both occasions Choice Home Warranty got referrals and approvals for repairs out in a day! Wish I could say the same for repair of refrigerator. Parts for refrigerator take time. Stove repair scheduled in a week. Hopefully an easier fix! The technician was so knowledgeable and kind. Stove technician comes in a week.

Garbage disposal stopped up causing problems in sink and dishwasher. Plumber was on time and resolved the problem quickly. He educated me on how to prevent the issue in the future. The only issue I had was with the available scheduling. I had to wait several days before I could get service.

I cancelled my policy after being a customer for a few months and my first service call was awful. It took me three tries to get the right service technician to my house. The first two were not the right techs for the appliance I needed repaired. Then they told me that the repair was not covered because I did not maintain the appliance properly and the part that needed to be repaired was not covered because of a power surge. There was no power surge, the circuit board that needed to be replaced was worn out because of normal wear and tear which could happen to an older appliance. Their staff was discourteous, uninformed and seemed not to care that I was dissatisfied.

Very pleasant and knowledgeable. Was patient with my questions. Gave me options when it came to monthly payments. Ask if we were seniors or veterans and we are both. Gave us his name and number along with the company's number which was good. Emailed me information right away. Monthly payment breakdown was also included.

Although the technician couldn’t fix my appliance his assessment of the problem was good. What I am dissatisfied about is the timing it takes to replace my appliance. Thirty days to wait to replace a much needed appliance is totally unacceptable!!!! This needs to change!!! Please make customers aware that there is a fifteen to thirty day wait to get your gift cards and then replacing your covered appliance.

I submitted my claim yesterday at approximately 2PM. I had a septic tank clog. Within a couple of hours, I received an email offering me to find a company on my own to come out and assess my issue or they will continue to look for someone I live out in the country so sometimes it’s hard to find someone to come up here. To speed up the process I accepted Choice’s offer. I’ve done this before. I had a company come out at 7:30 the next morning. They assessed my problem, submitted their findings to Choice, and in 10 minutes they received by text approval to proceed with the repair which they did. I do have to pay the company upfront but I get reimbursed in 4 weeks. So, in less than 24 hours my problem was solved. I’m so satisfied with Choice Home Warranty!!

I had to pay an extra service charge when the second issue was a result of the first issue that had not been resolved. When the first issue was corrected the second issue was resolved. The issue was corrected, and we now have hot water and the water leak has been resolved. Thank you very much.

Service guys did a fantastic job, they were on time, determined the problem and repaired it quickly. So with this repair we are hopeful that this time it's repaired for good. I would recommend and welcome Honest and Reliable HVAC Services for any future work that I would need..

Filed a claim last week and still no appointment date as of today! With it being winter and the heat is needed you would think that there would be someone at least making a contact with you! I have complained about it and still nothing is happening! The furnace keeps running but not putting out the heat!

Very informative, answered all my questions, so far, have to wait and see how they do when, and if there is a problem. Salesman on the phone seemed to know what he was talking about. Offered a home security system, but can not afford monthly rate right now. Good rate for what I am supposed to get.

After my furnace was out of oppression for two days, a Choice Home technician arrived and repaired my furnace. The technician was very knowledgeable and extremely polite. He explained what he was doing and asked if I had any questions. It took him about twenty minutes. I will recommend him to my friends and family.

The person that look at my furnace was very nice and helpful but once the claim was put it I always have a hard time getting the process to move forward. I always have problem with every claim I do on my furnace is a pain. The worker said part wore out but I do need some maintenance but will be extra. That's fine but Choice denied my claim. I about to get another warranty company. I tired of problem then choice.

I am highly please with the customer service I received yesterday. Within four hours of my call, the contractor was at my house to fix my garage door problem. I have been a loyal customer for over ten years and Home Warranty has always been responsive in getting contractors scheduled quickly. I highly recommend Home Warranty to family and friends,

It took over 2 weeks to install new water heater due to service call fell on a weekend! We would like to thank Choice for giving us enough time to decide how to proceed with paying the non-covered payment claim. The new installed water heater works properly and we are very thankful!

This person knew what he was doing!!!! He was prompt and courteous. He took the machine completely apart to find out what was wrong. I would highly recommend this company as opposed to some other folks that have no idea what they are doing. Thanks.

I greatly appreciate the ability to place our appliance claims on the website. It is easy and convenient. We have also had excellent service representatives attend to our appliances. The technicians have been trained and certified professionals. The only negative is the wait for CHW approval process in the event the appliance is not repairable, otherwise our experience has been all positive.

Craig ** is excellent at his job. This is the second time he has been to my home (separate occasions). Always on time, very friendly and dependable. I think he is great. Usually like roulette when a home warranty company is assigning technicians. I try to request him every time.

Last two issues were great. Repair companies responded and fixed the situation. But, we were left hanging on a dryer that could not be repaired after multiple attempts. Choice never gave us the stipend or gift certificate to replace the dryer. I’ve been disappointed and frustrated sine that failure. Maybe you could provide me with a phone number to call to rectify this failure.? Thank you.

Repairman was exceptional. Worked fast and found the problem and repaired the fridge. Very professional. Explained the work he was doing and reason the fridge didn’t work. Glad we called and paid for the warranty. Appreciate the fact he called before coming and and stayed within the time frame.

All the technicians have been professional and courteous. All the scheduled appointments were set very quickly and jobs completed quickly, from electrical problems to appliance repairs, and plumbing repairs. I would recommend Choice Warranty to all my friends and family, and I have. Very happy with their service and it is very easy to submit a claim online.

He came out diagnosed the problem quickly. In my experience with Choice, I have always paid more than the co-pay to replace a failed appliance/AC, etc. There is always something that is not covered and it is always at least $400 or more. Would like these 'uncovered' costs to be transparent as they are not today.

Choice Home Warranty was able to secure a plumber in record time. The plumber contacted me in a timely manner and the job was completed in a couple of days. I felt secure with the company that was hired for the job and everything went smoothly. Thanks Choice Home Warranty for a job well done.

I have had these guys for almost a year. I have reached out numerous times about my dishwasher not working. Four technicians all came out from Sears and made repairs. Not one of the technicians tried the machine to ensure it worked properly, one never even had me turn water back on to test the equipment before leaving. I am still hand washing dishes, after filing multiple more claims with no responses and no-one coming to take a look. Reminder, each time they send someone it is 100.00 service fee. At this point I could have replaced the dishwasher and been done with it. This morning I called and was able to talk to someone, I explained I am paying for this service and the one item I am and have been having issues with is still not working. Guess what, sure we'll send someone for another service fee. I am cancelling these services and will not recommend them to anyone. Terrible company and terrible customer service.

Technician arrived at 7:20 pm and quickly corrected the issue and when he left I had heat and a functioning thermostat. He was very knowledgeable and professional and I would recommend them. My equipment continues to work properly.

Went online Sunday early evening. Was immediately given an appointment for Monday afternoon. Pete showed up exactly as scheduled, ascertained the issues with the washer, advised he was ordering the part and would be back on Wednesday to install it. Pete has been here before with an issue with my stove and repaired it and it is still working great. Can't say enough good things about both of them!

Technician was knowledgeable and professional. Had parts replace and done in minimal time. Diagnosis of problem was very fast and parts were obtained by the following work day. Reschedule to install the faulty parts was immediate and job was completed with a very short downtime. Raymond was efficient and professional.

I have a contract with Choice. This is the first time I've used them. I had a problem with my garbage disposal. After I notified them, I very promptly received the notification about a contractor who would be coming the very next day. That's exactly what happened and he repaired it literally in minutes. I'm very satisfied.

Your agent repeatedly pushed a lump-sum, extended contract even though I made it very clear that I did not want several optional programs he offered. I believe I was very clear about my decision, but your agent persisted after several refusals. In fairness, the company I have had heretofore was somewhat insistent on keeping their program at a reduced monthly charge.

Easy to enroll. I have not use the warranty as of yet. So I’m getting prepared for anything that may come to me. I hope that this warranty will help me avoid high cost of repairs. I’m looking forward of the service provided by Choice. The representative on the phone explained That all of my appliances roof around ductwork would be covered.

I have filed three claims with Choice Home Warranty this past year (2024). Regarding the first and the last of the claims. The response from CHW was totally unsatisfactory. It took almost four (4) months for them to remedy the problem with an inoperative garage door opener. Their technician told the claims department that the unit should be replaced and refused to submit an estimate for repair... which CHW denied saying that the opener should be repaired... not replaced.

You've sent a serviceman from LG to look at my refrigerator that was leaking water. And from time to time, head a sound from underneath. the main issue was, of course, the leaking water, which was coming from the water hose that went to make ice and for water. His reports simply says to you that he can't get any parts from my refrigerator.. That means he can't fix it. That means. It's not fixed.. It's not about sound of the refrigerator. It's about the leaking hose that he can't replace. He said that perhaps you would have a hose that would work on it.. Please get back to me.

I did NOT have a good experience with Choice Warranty this past weekend and this is the second time I've been dissatisfied and I'm leaving a review this time because no one from the company seems to value customer service and choosing not to do the right thing when it comes to filing claims. The customer service people I've spoken to are not kind and personable. Just speaking as if they're reading from a script and they do not even attempt to explain or justify decisions. The communication is terrible and the amount of money spent on a warranty and the main reason people pick a company is for the feeling that your company has your back and will help you not hurt you. It's not just about money but customer satisfaction. They should be better and do better!

Elevate Heating and Air the husband and wife team were very friendly and knowledgeable. I had issues with my heating system during extreme cold weather days. I would recommend them for any service my thermostat had a malfunction. He knew exactly what to do and they rescheduled a f/u to check the outside fluids. Very nice and professional couple.

I started a claim today, got an appt within a couple of hours. However my appliance started working again so I called the repair company to reschedule later so that I could see if the problem really was resolved. This was done with no problem. The quality of the repair companies that work with Choice is fantastic and indeed the reason we have been repeat customers. I have never had any problems and the companies chosen by Choice are always ready to accommodate me.

Explanations of coverage were thorough and all questions were answered. I feel that the Home Warranty Plan was a good fit for me and covered my needs for protecting my home now and in the future. The service advisor was knowledgeable and personable and seemed to be interested in getting me the most for my money.

Technician was very knowledgeable and pinpointed the issue quickly- a loose wire connection which was not obvious. Fixed in minutes. It took a few days for the repairman to schedule, but this was not a big issue as we have two furnaces. So far, Choice has been a good warranty company to have for peace of mind.

Called to ask about covering a new property. Agent tried to upsell me on other properties. Tried to sell me a product I don’t need. When I said I wasn’t interested his tone became very condescending and patronizing. I will likely be moving all 6 properties to a competitor based on this experience.

We’re in the middle of a very cold and frigid winter season. We had temperatures below freezing for about five straight days which is very unusual for this region. Early one morning I detected an intense burnt rubber smell that filled the house, so I automatically assumed something was wrong with our heating system. I reached out to the staff at my home warranty company who immediately got me in contact with Airbender A/C and Heating. The experience was fantastic! I absolutely love, love, loved the experience I had with the good folks at Airbender A/C & Heating. Once I reported the issue, they responded immediately. The technician was personable, friendly, professional and assessed the issue immediately. The experience was a very positive one. I would hire him again and highly recommend this company to everyone in need of their services.

Had a slow drainage in kitchen sink. The technician was able to clear the stoppage and worked with our time frame. We are thankful for the quick service. The job was complete in a timely manner. Thank you. Thank you. Thank you.

The tech called to inform me that he was in the area and what time he would arrive. Checked refrigerator/freezer to see why the ice maker was not working and refrigerator was not keeping that side cool/cold. He then set up date to return to fix item after putting in order for parts needed. He stated to give service done 24 hours to recalibrate work done.

The customer service provided was exceptional, characterized by prompt and efficient responses to all inquiries. I was impressed by how quickly my concerns were addressed, showcasing a strong commitment to reliability and support. Overall, the experience left me feeling valued and satisfied as a customer. I would recommend Choice warranty to my family and friends.

When I purchased six years of home warranty policy I didn’t realize I would have to wait five days for a technician to arrive to remedy our plumbing problem. Fortunately, my husband was persistent and remedied the situation. I did call to cancel the technician appt because I was unable to do so online. So far, Not impressed with Choice warranty company.

Victor ** was very professional and worked hard to take care of problem. Fortunately, he was able to fit me into his tight schedule to make additional repair. I also appreciated that he was patient with allowing me to empty fridge. Some spread also needed to be wiped which he allowed me to take care of before reassembling the fridge parts removed.

The technician who came on January 24th was very honest and reliable. Our heater was not working efficiently and wanted some one to check it. Happy with his service. He checked our heater and was informative and helpful. Yes, I would recommend Choice warranty to my friends.

To date I have been contacted in regards to fixing the problem. I am sorely disappointed in the service I have not received. I expected this to have been repaired by now. I consider contacting another warranty company.

Choice Warranty did what their service promises. They found, assigned, scheduled and approved a new water heater for installation in an efficient, timely manner. The issue is the plumbing company created a mess of sludgy water, sawdust and debris all over our basement. Also they mounted the water heater on top of wooden 2x4s. A water heater is dangerous to place on wood as a mount for many reasons. Why the typical metal stand wasn’t used, IDK? They sawed the wood in the basement to size it to fit under the water heater hence creating a large portion of the mess they left. If Choice gets this reconciled for us, I would move my rating to 5 stars.

I place a call to Choice Warranty and within that same day I got an email stating Bennett and Sons would be out the following morning... Sure enough they came but in the afternoon.... The person that came out was very friendly and polite and got right to work on the unit... When finished came in so I could pay him and explained to me just what the problem was!!! I and the animals didn't have to spend other cold night thanks to them!!!! At 88 years old I don't like the cold very much!!!!

Andres from Farenheit 1 is our go to person for our heating cooling issues. 203 822 3510. He is super knowledgeable, super professional, super honest, and super considerate. He is quick to respond, and be at your house. He'll have you up and running at a very fair price. During the ice storm in Mt Pleasant SC we lost heat. Andres was at our home in an hour. He had our heat restored in less than an hour. Andres is a jewel!

Sale manager Eli is very helpful on 1/23 to renew warranty for 6 years on our property at **.. However I am supposed to get the detailed policy by email on 1/23, however I have not received the new policy and email as of 1/25. Can you look into it?

The representative that assisted when I called was very polite and took care the two (2) claims that I requested. He answered all my questions and resolved the concerns that I had. His professionalism and customer service was outstanding. I wrote down his name, but could not locate that paper that I wrote it on. I hope he will be recognized for be a great representative for CHW.

I called Choice Home due to my air conditioner not working. The person on the phone was very curious & very helpful. My inbox gave me two appointments. On 1-27, 1 to 8 pm., the other is for 1-28 from 11 to 3. I really like the 1-27 but from 11 to 3. I will call again to find out my true appointment.

After being a client for over 10 years, I am done fighting to be covered. My next 3 year renewal is due in a few months, and I will not remain a client! Choice 1st looks for a reason to deny! Contrary to advertising and expectations, it is a waste of money. Technicians agree Choice is the hardest company in this space to deal with.

Spoke with Henri **, nice guy, got good deal, although would like better deal if possible. He gave me ext # **, before that spoke to young lady, she said that ext didn't exist. Finally reached gentleman who said he worked with Henri in the same room and it was a good extension. Communication??? Otherwise, all okay.

After speaking with my neighbor, I decided to begin shopping for a Home Warranty. She is a Choice Home Warranty member and has been pleased with the service she's received. When I spoke to Robert from Choice and went over the cost, deductible, what was covered, and no long-term contracts, I felt confident making the decision. Robert was helpful and made signing up easy. Thank you.

Kenny ** of Fairway Air was a great choice. He contacted us as soon as he received your assignment to schedule an appointment. He arrived on time and immediately assessed our problem. He explained the problem with photos and then performed the necessary repairs with additional photos. We are very grateful for Kenny of Fairway Air and Choice Warranty for their quick response and Vendor selection.

It was easy to set up the appointment. The response time was very quick. They communicated to me who they were sending out and when the repair person woud be there to fix my ice maker. The repairman was very knowledgeable and had my repair taken care of quickly. Great Job!

My April Air unit was leaking water. The technician (whose name I can’t remember I’m sorry) was very helpful and turned the water off to that unit to stop the water to stop the leak. Obviously the unit is not working, otherwise it wouldn’t be leaking. As I said, the technician explained what he was going to do and why.

Toilet leak was discovered, claim submitted and service was scheduled for the next day. Service technicians were on time, efficient and professional. Work was completed and I am very satisfied with the result. Based on my experience with this event I would recommend the service to anyone seeking help to maintain their home.

Horrible customer service. On 1/25/2025 @12:51 pm I talked to Choice customer service, unfortunately the lady that was trying to help me, was not able to convey my message to the company that was going to fix the issue with my Heating system. And then ask to speak to a supervisor and she hang up on me. I was polite and never rude to the customer service representative. Something must be done.

The circuit board on the furnace went bad. It's 10 degrees here and everyone is having heating problems. Mine was up and running thanks to you and your technician. What could have been a big problem turned into an annoyance. Fixed within 48 hours and the technician Hlamazdan P. was fantastic. Always in contact and so nice.

Jeff called ahead of time to confirm the appointment. He was on time and extremely courteous. He fixed our problems and has made us feel much safer in our home. It was a pleasure to work with such a competent individual. If we have any future problems it is guaranteed that will request this electrician.

From the beginning when we contacted Choice Home Warranty, we were treated with respect, and they listened to all of our problems and needs. It's great to know when you need help, they are right there to help. Repair person was friendly and very knowledgeable. Completed job in a timely manner. Will recommend this company if we have any more problems.

Refrigerator went down and quit working on the 20th of Jan. 2025. Mr. ** from No Callback Electric serviced our refrigerator on the 24th of Jan. 2025, and stated that the compressor was gone and that I would need a new one. I'm hoping that CHW can get together soon so we don't lose any more food that we have been losing since the 23rd. We got lucky for the moment that we had snow to keep some of the food from spoiling. I just hope CHW can process this claim as soon as possible so we can get a replacement as soon as possible.

Firstly, this all went down on a Friday. I was awaken by my girlfriend saying that there was water on the floor in my mud room at 4:30am. I went out and found that my hot water heater had started leaking heavily. I immediately filed a claim (probably 4:50am). By 8:30am, I was notified that a local company had been assigned the case and that they would stop by mid morning and take a look. Tech arrived at 10:30, took a few pics and we both knew it needed replaced. By 12:00pm the claim had been filed and APPROVED. The tech had another customer to get to but told me that he possibly could get to it the same day, and I told him I’d drain it to make the process quicker when he gets there.

I called a claim about my stove oven not heating properly. I did not like that everything is only handled via email because it took days to get response about my call regarding who would come fix it. After the representative evaluated it, it was decided I get a new one. Well, this is where I became dissatisfied because I was only offered a little over $300. to buy a new stove. Where can I get a general stove for around $300.00 as a replacement? My former warranty company would have given me the money to replace it at the costs that they are now. I switched because of the monthly costs and what Choice claimed to offer. Now I am considering switching back. Though the cost is about 15.00 more, I would not need to pay an extra $200 plus all at once to satisfy my need. Furthermore, until now, I have yet to see the check.

During the recent cold stretch my heat stop working, I called CHOICE Home Warranty and they arranged for GK Mechanical to come out to repair it. Michael was on time and very professional. He quickly diagnosed my problem and replaced the part and I was warm again within the hour! I was very impressed and pleased with everything. Kudos to CHOICE Warranty and GK Mechanical for outstanding service.

Technician notified me that he was on his way. He arrived promptly and was professional. He did move things around in the area but they were easily returned. He had done some research and knew how old my washer was. He knew it might be difficult to replace the parts.

The person came out to service my garage door opener was perfect. Customer service identified the problem in a timely manner. Tell me what the problem was, came back the next day, install all the equipment that had to be installed, worked efficiently, and I am happy with your service.

On 8th January 2025 I made a claim to fix my broken HVAC, the weather was too cold and freezing, more than 10 times I called and followed the case, CHW told me they are waiting for spare part, now after 25 days suffering due to the very cold and freezing temperature still I am waiting for their response.

The electricians arrived on time and were efficient and communicated very effectively with us. They called when they were on their way. They solved our problem quickly and answered all our questions. We bought an older home and had questions regarding wiring, replacing outlets, installing GFI breakers, etc. We would certainly hire them ourselves for future electrical upgrades.

I would definitely recommend Ridgeline for their HVAC expertise. Ted was very thorough and went beyond to make sure we were safe with our furnace. Ted is trustworthy and a true professional. I would highly consider Ted for any additional home refresh projects. He is local and that is VERY important to us! He truly listen to all your concerns as well! Thank you Ridgeline!

Reported two issues I'm having. The first is a plumbing issue. One of my commodes is overflowing. That claim #** is being processed now. The second issue is the freezer portion of my refrigerator is iced up. That claim #** is being processed as well. I have had a great experience with Choice Home Warranty in the past and will continue to be a loyal customer. I think you are great. Thank you. Ray

I would highly recommend this company. They called the day before and on the morning of service to confirm their arrival time. The work was completed the same day and I'm very happy that they fixed everything on my list in a timely manner. The plumber was very nice, professional and told/showed me what parts that he replaced.

The technician that came out was knowledgeable and prompt. Our heater had been out for nearly a week so he understood the urgency of the situation. He was professional and polite. After arriving he asked us a few questions and then got right to work diagnosing the problem. I highly recommend this service to anyone. Our heat is back on thanks to a great technician.

I put my comments which go into detail regarding the exceptional service on the website for that business. It is not normal for me to take the time to put in a review but this gentleman was wonderful. I was most grateful for the fast, efficient and thorough work this technician provided. He was professional, thoughtful and someone completely trustworthy. Thank you Choice Home for choosing and sending the best!

Technicians were friendly and knowledgeable. Meeting appointments were sometimes an issue. Had to call vendor several times to find out correct arrival times. Technician was well dressed and had proper tools. System still not operating after minor part replacement but malfunction was traced to blower fan assembly, which will require replacement. Waiting on approval from Choice Warranty.

I called to schedule service regarding my Frigidaire Refrigerator. It looks like a freezer problem because the first thing I noticed is the ice cream was soft. Then it’s not producing enough ice. I troubleshoot by increasing the freezing temperature from company recommendation to 7. But it didn’t work. So I called CHW to schedule the appointment. A nice technician by the name of Ulices came, did the inspection & sent report to CHW. And advised to wait for the email for the result. He’s knowledgeable & has excellent customer service.

The technician was very professional and very knowledgeable. He was wonderful to work with. I would recommend them to everyone. He came the same day and I didn’t have to go without water another day. It made everything so much better. It is not easy to without water especially as you get older. So thank you so much.

I called December 20th for a heating issue. I didn't get a technician until January 17th. It's been a bad weather, I'm talking feets of snow and temperatures in the single digits! I have a 2 story home and with no heat, my pipes froze and burst! That was a pricey repair. Now my electric bill is astronomical because I have to use space heaters. I'm not scheduled for an technician to come back until February 2nd. They've been here twice now and CHW keeps sending them back for more information. Dragging this whole thing out. I was told there are multiple things wrong with my furnace including a Crack causing a carbon monoxide leak. This is a serious matter that's taking too long to resolve.

The dryer wasn't heating. I filed a claim that was scheduled for a week out, but the company called to schedule three days earlier. Tech was on time and fixed dryer in thirty minutes. He checked to be sure was working properly and put dryer back in place. Very pleased with tech.

Your reps when I signed up said fast response. Recently I asked if you provide that, I was told no even in an emergency. Online it says 4 hours response and reps said 48 hours. Why no emergency response…

Have been using Choice Home Warranty for several years. Even though I've only have had a few claims, the customer service is incredible and the customer service reps are very professional and nice to deal with and couldn't be more pleased. I would highly recommend giving them a call today and get a plan that suits your needs.

Although the technician was unable to fix the problem with my clothes dryer, he took the time to explain what he did and what the next steps would be. He also informed me who to contact if I had any questions. The technician was very courteous and thorough and informative.

The representative that I spoke with was very professional and provided all the information I needed to make my decision to purchase a Choice Home Warranty policy. Choice Home Warranty offers coverage for everything that's important to me as a homeowner at a very reasonable price. I will refer all my family and friends to Choice Home Warranty.

Was not informed of the 30-day wait policy!! Less than one week after joining, I tried changing the filter on my refrigerator when it started leaking. I phoned about this issue and was informed of this policy. I was forced to pay another vendor to handle the leak. I began reading reviews for Choice and found many negative reviews. It’s my fault for choosing this company solely based on what the salesperson told me and not investigating this company before purchasing a contract. My mistake and it will not happen again. Consumers Beware!!!

I called on a Wednesday and tech was there Thurs. They needed to order a part and as of Friday am waiting for notification as to when they will return and complete repair. It’s cold and we are both seniors so I’m hoping it will be finished soon. As of this moment I’m pleased with service.

I am disappointed in Choice Home Warranty, but I believe you will do the right thing. I purchased a home warranty for $660, and my Samsung refrigerator stopped working. It is five years old. I contacted CHW, and they sent a third-party vendor, to which I had to pay $75.00, to tell me that CHW would not pay, but I had to submit a claim, but they would deny it. So, I filled out a claim. Guess what. You denied? So, I filed an appeal. My question is, what do I pay you for? So now you have pushed this off on Samsung, and in a week (it will be two weeks without a fridge), they will send out another technician, and that will cost me another $150.00. If it is covered, I am good, and if not, I have to pay the repair. Again, I ask, why am I paying you? Did you help me by working through the process with Samsung? No.

Choice HW was quick to set up the appointment with a tech to fix my washing machine. Tech came out, diagnosed the problem and requested approval to order the part and repair my machine. Choice HW has approved the request and we are waiting on the part to schedule the repair. Quick and easy process from submitting the claim to scheduling the appointment.

I have had your company for about a year now and you have not paid one claim. I left another home warranty company, not because I was unhappy with them but because of price. You promised better service and a lower price. Well I guess I got what I paid for. Except for the recent technician that was out the other ones were horrible. I will not renew my contract. You have lost my account that insurance two houses.

Furnace stopped working. Technician came out to fix it. Got it going but missed the problem. I had to call him the next morning as house was in the 50's. He came out and recognized the issue. Was not fixed as a circuit board was bad. I am now waiting on approval for the parts to fix the furnace. I am having to heat the house with portable heaters. Positive is the technician was willing to return without an issue. Very nice guy. Negative is he is waiting for approval to order the parts.

My refrigerator freezer stopped working properly. The Choice Home Warranty technician came out and diagnosed the problem as a refrigerant leak. Choice Home Warranty made the decision to replace the unit with a new one. We were given a Lowe's e.gift card to purchase a refrigerator of our choice at Lowe's. We are very happy with Choice Home Warranty.

The technician was very polite, called to notify me that he was running late. When he arrived (01.22.2025) he was courteous. He was detailed in explaining the problem with my washer. Now (01.24.2025) I’m just waiting to hear back regarding completing the job and getting my washer fixed. I hope that will be soon as my laundry pile is growing by the day.

The Electrolux service Technician handled my request with care, professionalism, prompt, and customer friendly services. Thank you Choice Home Warranty for always coming through with efficient services and technicians. You all are an amazing warranty company and I could not be happier for the last 3+ years and counting. It makes me happy to know that my trust for home warranty is in your hands. Great Work!!

I wish I could give Choice home warranty a zero. If I could, I would. We live in a town of about 40,000. I went without a functioning washer almost 6 months after babysitting this terrible company. Now their website shows them as CHW. com, instead of Choice home warranty. Do not believe the 5 stars. Buyer beware. Total scam!!

Choice is doing its best to reject claims for small letter details in the policy. They don’t really share when they sell you the policy. I just had a recent experience with a perfectly well installed water heater that didn’t have expansion tank, as it wasn’t required for certification and now suddenly it isn’t covered. I already paid for 5 years…now they can keep rejecting.

The technician was great. My only complaint is how long it took to get a technician to come to my home. My appointment was rescheduled a few times which was frustrating because I scheduled time off from work so that I could be home for the appointment. Other than that my experience was good.

My hot water tank failed and I submitted a claim midday on 1/23/25. A technician arrived that afternoon and said I need a new tank. The claim was quickly approved and the technician called me first thing this morning 1/24/25 and I will have my new tank this afternoon! Amazing service. I had been with a competitor for many years and had an air conditioner claim last spring and the experience was awful so I cancelled my plan with them and bought a plan through Choice and I am so glad that I did. The contrast in service experience is incredible.

The service representative was very knowledgeable and has exceptional interpersonal skills. Her demeanor throughout the telephone conversation was excellent. While we weren't pleased with the amount paid out on the claim we felt the representative represented the company very well. We dropped American Home Shield for poor coverage and unfortunately we're not finding Choice to be any better. We probably will not renew the coverage.

Very professional and courteous and left place very clean after finishing the job. When he came in he put on shoe covers to make sure he didn’t bring any dirt or snow. Upon completing the job he was polite and removed all parts he had replaced and kept the work area clean.

The young tech was very nice and found the problem right away. It was a loose wire. He also determined that the pressure was good and that I did not have a leak in my system. This is not what a Semper Fi air conditioning tech found on Jan 9 when I had my units serviced and inspected. The Semper FI tech said I had a leak in my air handler for the larger of my two units. At no time did the tech from Semper Fi mention dirty coils or debris. And the tech Choice sent out did not mention anything about the coils either.

The technician who attended the issue was very knowledgeable and explained in detail of the cause of the problem. He also suggested how to do self maintenance and prevention of the problem in the future. I would recommend him to anyone. He was polite and wear boot covers to not dirty our home which some technicians miss out.

Thanks, Jesse

The professional team from Atlas Plumbing was here to fix the problem with the hot water heater. Thank you for sending real plumbers to resolve the issue. Another home warranty company sent handyman to fix the problem and left me with a mess. I have fired that company and renewed with you.

The warranty apparently only covers the purchase cost of a replacement microwave. It does not cover installation (over the range type). Thus to "replace" does not mean to actually replace the microwave. One star deduction for this. The amount paid out for the microwave was fair. The service was reasonably prompt. Rating would be five stars if coverage had included installation.

Every time I’ve had a claim put in they try their hardest to get someone here as quickly as possible, and if there’s any issues with the technician, they worked to resolve it quickly to the customer satisfaction. When the technician doesn’t fix the issue completely, they will contact the technician or provide a different technician and it’s very nice to be able to call them and get someone to answer the phone or call you back in a timely manner.

Although I had informed the company what the problem was, in hopes of having the technician bring the necessary parts with him, he arrived, checked out the system, agreed with my assessment, and submitted the claim. Now, I’m in a 4 day waiting period to get the needed parts. I realize the necessary logistics involved, but it’s frustrating to have to wait an extra day or two in this bitter cold.

I started a new claim yesterday (**) but it gave me a message that I have to contact 888-531-5403, I called and a message told me to press a number for a call back to not be waiting online, that I will be called on the order that was received. I have never get the call back.

Was dissatisfied with end review, per your company which performed the initial assessment, every time I had a claim I was charged $85 dollars and no repairs. Almost always it took 2 visits to repair the appliance and out of pocket expense, with the time I was with this company there should have been a positive review and not a refusal to repair.

I’m not sure you are choosing the best vendors. The first didn’t answer calls and their voicemail was full. The second was fine but arrived 3hrs before the 4 hour window we had prepared for. Not the best experience. So to wait that long to get an assigned person, was not the best experience. Also the callback system was faulty. I had multiple calls back for the same thing after the decision was made.

I got an email saying I had an appointment one morning which was not good for me. I called contractor to tell him it was not a good time. I have not heard back from anybody. Your contractors should call before they make an appointment. Is very bad service, I would like to be contacted before an appointment is scheduled. I need to pick the time when the contractor will be here. Not the other way should contact me. I have heard nothing from the contractor or from Choice Home warranties

My claim for the tank was denied because the tank was exempt from the policy. When I called Choice Home Warranty to start the policy I specifically asked to add my well pump to the policy. I made the mistake of assuming all equipment related to the pump would be included. I was never told that the tank would be excluded. I find this to be deceptive and I am extremely upset that I have to pay to replace this tank myself.