Choice Home Warranty Reviews

Your salesman Aaron was a pleasure to do business with. I was lucky to get him. I will be recommending your company to some of my friends and family. Your six year plan is a great idea. It is nice not to have to renew the policy every year. The prorated refund sure makes it a lot easier to sign up for the full six year plan.

The online claim process is simple. I’ve had to use the warranty a few times in the last year and both were stellar. The companies Choice uses are great and perform their tasks quickly and affectively. The response times are quick and communication is top notch. I would recommend Choice to friends and family.

Dreams and Visions, LLC Technician and assistant extremely professional. Repaired an AC leak problem that was previously diagnosed needing to replace a part for 3,000. Worked overtime to resolve the problem on a Saturday.

System used to book an appointment is cumbersome and lengthy. Waiting for a vendor to accept is no good in the case of a true emergency as the response time very long. Had a different home warranty program on a different home that allowed you to speak with a live agent on the first contact effort and to identify the level of need then schedule an appointment time. No delays. Much more efficient. Also used established plumbers not just those starting their business. The difference in quality apparent. No difference in cost.

The technician who came to service my refrigerator was a complete professional, and explained everything he was up to and what was wrong with the unit. He was quick and courteous, and the refrigerator is working fine now. Further, the ice and water dispenser is now operating properly as well. I’m quite satisfied, and I would recommend his work to anyone.

He did a Excellent job and Highly Recommended to All customers... Thank You Home Choice! The plumber was on time, work was good, cleanup was great, & he finished in a timely manner. The plumber also was very polite & he explained the entire job process step by step as he went along & the next problem I have with my plumbing, he WILL be recommended.

I will never use them, they took months of us calling them. They would say they were calling and couldn't get anyone to come. They would assign us a plumber and the Plumber wouldn't know about the job or come. Months go by. They say we have another option and get our own plumber. We got one and they want the process to happen in such a way that made it where we couldn't receive payment. That wasn't explained to me or the Plumber. Basically this is a scam. I paid over 400.00 dollars. Waited 2 months. I called many times. When you call to complain be prepared for a smooth slow talking person to convince you that 57.08 is while you're stuck paying the majority of the difference.

Parts on order. Tech arrived earlier than expected; immediately evaluated the system and soon discovered the problem. This visit was after dark the day of our service submission. Thanks for the very prompt visit and frequent texts and phone communications throughout the process. I understand parts are on order and we are to have an appointment for Tuestday, 4/14 to make repairs IF parts are found.

Company take weeks to send technician to your place. Technician just get the service payment and never come back. Company refuse to pay reimbursement when client hired an outside technician. It happens to me 4 time. Company sucks.

I contacted you April 27, 2024 after several company canceled or said they don't deal with your company anymore. I finally had someone show up without calling ahead. I was lucky I was home. This took two weeks for help. I don't call this good service. The company that came out fix it right away within 30 minutes.

I had American home shield and changed over to you guys and I’m so very glad I did. You sent someone right away and they were very professional and efficient. Thank you! I have already recommended a friend, the monthly cost and the serviceman all exceeded my expectations. Thank you!!

She helped me to cover both of my homes, very efficient and knowledgeable. At first I was just going to get it on my house. It is for sale in Crestwood, but she offered me a two house deal so I got my second house covered also, both of those together is less than one month with American Home Shield and I don’t tell you how bad they’re awful.

Service techs were sent out right away and were great to work with. It was determined I need a new oven. Choice says they are EMAILING me a Lowe’s gift card to replace the oven but it will take 30 days to get it. Why? It’s an E-Gift Card! I started this claim on 4/4/24 and as of today, 5/13/24 I still don’t have a gift card or an oven. My copay was required on the date of service, so I’m not sure why Choice can take so long to EMAIL a gift card. I’m very frustrated and disappointed.

Francois called to let me know he was on the way for the evaluation service on Friday morning. He determined the cause of the issue within a few minutes and committed to return with the needed part on Monday morning, which he did. Resolved the issue within a few minutes and was on his way. Could not have been easier.

First and foremost, for me I could understand what was being said to me. I did not have to stop conversation to say can you say that slower I know everyone needs to work, but using personnel that have VERY heavy accents is not good customer relations. You do have an excellent service so we will see how it goes over the years.

I called Choice because my toilet was leaking from the base. My claim was processed almost immediately and my appointment scheduled. The technician arrived timely. He was pleasant and knowledgeable. He was respectful of my home and he explained each step of the repair. I was very impressed and happy with the service.

Terrible service again. Took >4 days to find a technician, and that one couldn't come out for 2 weeks to fix my air conditioning. I was given the option to find one myself, but by the time I did, that option was taken away. It is hard to find any DECENT technician that works with Choice because they make the process so hard and pay terribly for work completed. The closest technician that works with Choice for me is 1.5 hours away in another state! Will NOT be renewing contract. Don't waste your time/money. They will always do everything they can to NOT COVER your issue.

Horrible warranty company, does not follow through with their contract. Takes forever to get gift cards to you. I made a claim on the first took them eight days to get the AC fixed when they set the first appointment supposedly and never got a hold of company according to company owner luckily, I called them on the day. They came two days later, fixed to my knowing they still have not paid them, also a claim for my dishwasher so I made sure company was able to come out. The tech said needs to be replaced. CHW will not cover more than $246. That will take 30 days to receive in a Lowe’s gift card. Anybody in the right mind knows a dishwasher cost more than 499. They told me it’s that or nothing, quite frankly, this company is a scam. Even their employees are worried about lose their jobs by helping the customers highly do not recommend this company. They will teach you out as much as they can.

The Technician was able to come out the day before schedule was happy about that. He diagnosed the issue and solved the problem. Top Tier H&A Air Conditioning service. T. Jackson. Choice was consistent finding a technician. Thank you so much.

Difficult to find information and submit a claim. I had to minimize issue when it didn’t not give me an option to expand upon problem. Don’t like talking to a robot. I needed an option to talk with a real live person.

Simon was courteous and made signing up easy. I have been thinking about signing up for quite sometime. I was reluctant as sometimes things that seem too good to be true, are. I trust that we will have a good and amicable business relationship. I look forward to working with you and your technicians, should I require service.

He was very helpful. Showed me what was wrong and got everything fixed so that I would have air for me and my family. He came in. Introduced himself got right to work and helped me understand what to do or not to do, showed me things I wasn't aware of and what can be done to take care of my air conditioner from now on and explained it needed to be taken care of twice a year by a HVAC person to clean it.

I made a call to file a claim for my icemaker. They responded quickly and with a claim number. So far so good! They said the technician will respond in 24 to 48 hours. I will be happy to write another review once that has happened. That is all I have to say for now.

I have not received my policy. The # I got when I paid for it was #**. Could you please send it to me. The man said it would be in my email. I have not received it. You took my money so please send me my policy. I have checked all of my email accounts. Debra **

The technician arrived a few hours ago to fix my washing machine. He was very professional and knowledgeable. He checked the washing machine and was able to figure out the problem. He explained in detail and in simple understandable language what was wrong. He stated that he needed to order some parts and will be in touch as soon as he has them. I was very impressed and satisfied with this technician.

On Wednesday my washer had stopped working, so I placed a claim in for someone to come out and look at it. They were quick at sending someone out to look at our washer. I had someone here by Friday morning assessing it and they helped come to a solution for our problem. So a big thank you to Choice Warranty for everything.

The electrical technician was very respectful and explained the issue. We communicated via phone as I personally was not present at the house. The tenant's kid was there, and he opened the door. The technician called me at the end of the service and provided details. Thanks for your help. Much appreciated.

I have been impressed with the quickness of Choice’s response in finding people to handle my repairs. I’ve also been impressed with the quality of professionals that have come to do my repairs. Repairs have been completed professionally and by considerate and friendly technicians. So far all repairs have been completed within two days.

Repairman was great. Service call was 5/11 but return visit isn't scheduled until 5/22. Part is ordered and should be delivered within 3-4 days. Repairman said we could call when part received and he might be able to come sooner. That's a long time without a washing machine! Not thrilled.

I’m currently going through a furnace replacement with Choice home warranty. I have a bad heat exchanger. They approved the replacement of a new furnace and I’m being charged almost $1600 for extra parts. For one valve a new flu stack. The new unit is going to be smaller than my old unit supposedly so they have to cover the gap with sheet metal. This is $1600? This is a scam. Those parts and installation are no more than $400. I’m a chief building engineer for 30 years. I know Hvac and I’m being scammed by Choice Home Warranty. I have $3000 available for my heating equipment. I called them and asked them for a breakdown of the replacement cost and they couldn’t give it to me. Wouldn’t give it to me and don’t have it. What do you mean you don’t have it? How am I being charged almost $1600 for additional parts. Call the contract contractor. Can explain it. I’m getting ripped off for $1600.

Choice Home Warranty recently responded promptly when my microwave oven failed. The service technician came, diagnosed the problem, collected a $75 fee and left. Telling me that Choice would contact me. Choice told me that they decided to reimburse me for the microwave. Unfortunately, they offered to reimburse me only 25% of the cost of the identical microwave, which I purchased from Home Depot. When I consider the service technician fee, that was 21% of my cost to purchase a replacement, not including shipping and installation. I felt like Choice is running a racket which only pays a fraction of the consumer's cost. Is this legal?

Made an appointment using automated system. Next day had a contractor appointment. So far fast service. Will see how contractor turns out. Hopefully will have quick turnaround time on repairs. I had a previous issue with one of my appliances. Was not a good experience. Hope this turns out better.

Very unhappy with Choice Home Warranty. Filed 2 claims. They denied both and I was out 170 $$$. And I even stressed what my problem was with my microwave. The door handle snapped at 1 end. They told me it would be covered, but then they told me it wasn't normal wear and tear. What the heck? The microwave was old and my husband and I are both senior citizens, and the other issue was with my hot water pipe. They also said that was covered, and then told me they weren't installed correctly. I had a certified plumber do the work, again what the heck!!!!

First let me say that the technician did a great job. My problem is with the Choice Home insurance company. It was not made clear that the garage door was not covered, only the garage door opener even though I described the problem as relating to the door not the opener. Had I known this I could have had the job done locally and avoided having my garage door stuck open for 5 days waiting for scheduling.

I like the fact that I can open a claim on phone and they respond is very fast. I had few claims with them and they took care of it very promptly. I hope they keep continuing with their business as professional as possible. I will Recommend them. It is a peace of mind to have a home warranty.

Glass door on stove shattered by ladder falling against it. I am not at all happy with the fact my policy does not cover this. The stove is the originally from when the condo was built. I thought all appliances were covered with the higher cost policy. The technician was very considerate and called me before coming to tell me it would not be covered saving me $75.

Not completed. They came a week ago Monday and still waiting to hear from someone to install part. I’ve called to check and while nice say it’s not on truck today. Not a good first experience. Just need a fan motor. I didn’t expect it would take this long. Everyone nice but …still no air.

The technician from Specialty Heating LLC was great! He was very knowledgeable and explained what he was going to do in troubleshooting our A/C and furnace. Explained the possible solutions and best course of action. Provided additional tips on how to ensure our systems stay in optimal working condition to avoid costly repairs.

It just like paying for the replacement item when you are told you have to pay over $400.00 to get the replacement put in. People thinking that when they pay the service fee that's it. I am so disappointed with this. I am being honest about this. The reason I got this was to save money. We are senior citizens on a fixed income. This is only putting us in more debt. We got to borrow money to have the replacement installed.

I have never had a home warranty before so I am hopeful that my expectations are met in the future. Your Sales Rep, Randy **, was very helpful in answering my questions. I look forward to using your services.

Response was immediate from Choice Warranty and the service provider scheduled the next day. The provider's tech repaired within an hour after arriving on time. Seamless claim request and fast appointment schedule. Tech cleaned everything up leaving no evidence that work had been done. Highly recommend this warranty company - the 2 times we've needed help the response was fast and the service providers were good.

I live in a nice house that is older. I want to protect my assets through extended warranty. I am a veteran and appreciate the professional and courteous interactions. Signing up was easy and the rate was reasonable. I have not had any need for the services yet so I cannot comment on that. All my questions were answered with honesty. I would recommend this agency.

We had an issue with the dishwasher door not closing. After spending $85 for the technician to come out we were notified it was not covered by our policy. This could have gone a long way to replacing the dishwasher and there was no alternative suggestions made by Home Warranty.

I paid 85 dollars to the repair man. I get a email we’re going to replace your dishwasher with 246 evoucher to Lowe's. They have no dishwashers for 246 minus the 85 I paid that gives me 161. Nothing for that money. I got Choice Warranty so I could get things fixed but hasn’t happened. I got a case manager and got nowhere with him on our 3 min phone call. Not happy at all with Choice.

I use Choice Home Warranty and have for years. Last night our garbage disposal went out. I went to the web site, easily filled out the new request, and the guy just came out and replaced it. It was a $65 service fee and done in one day. I know some handyman guys are going to say how I could have replaced it myself, but I didn't want to. So if anyone is looking for a home warranty company, I highly recommend them.

I couldn't file claim online, your system said my email add-policy num invalid. So I called and your automated system listed cooktop as the problem even though I tried to explain (it's always useless to talk to a computer), although text did mention microwave. I called to correct, gave my number for callback. No one ever called. Tech came, I explained, Since call was for wrong appliance, I have to make another claim. Fortunately the problem is not an emergency, but now I have to do this all over again. That was my first claim, if I've never made a claim before, your system does not know me; because on second time, my email address-policy number was found.

Less than 24 hours from the time I reported the issue, to completion of the job/fix. Wow. This was quick and painless. Great job. The technician was thorough and professional. This was my first experience. I hope this continues for any future issues. Again, great job. I would recommend to others based on this experience.

Our home is at the twenty year mark and I had recently bought a home warranty from CHW. Our refrigerator suddenly stopped last weekend working. Amazingly, I was able to get it fixed in just over a week. I found the process extremely easy and scheduling and timing great. My fridge is back working thanks to CHW.

The tech that came out was so knowledgeable and helpful. Thank you for sending an honest technician. My ac and furnace were both checked and everything was in good working order. I had another company come out before this one and I almost bought a new furnace that wasn't needed. Thank you again for providing excellent service. I will definitely recommend you in the future.

Anytime, I call for service, I have their contractors call and schedule appointments right away. I have saved thousands of dollars on repairs to my home. I appreciate the plan and I refer all my friends and family. I would highly recommend them to anyone who owns or rents out properties.

AC unit was not producing cold air. Contacted Choice Home Warranty and within. 48 hours I was scheduled for a service. Contracted company arrived on site on Thursday, four days after my AC stopped cooling. The tech identified the problem and replaced the inoperable part and within 3 hours my AC unit was back online cooling our home.

I want to give a 10 stars for Miguel that answered every question I had. He was very knowledgeable how the policy will work and what it covers. Great to work with someone so helpful and respectful. I did receive other calls from other associates, that was annoying since I was already working with someone.

Choice Home Warranty not good. I had problems with my AC. I contacted the company. They send someone technical and they said I have to get new unit. I thought insurance get new unit but they contacted me. I have to pay almost 3000. They are fraud. I'm not happy with them. No good.

Called CHW after being told my 10 year old Trane AC was shot by Semi Annual Service Company. $5,000 Replacement. It was working before they arrived. After Calling SC and asking for 2nd Inspector they found loose wire. Hmmm. CHW scheduled repair within hour of my call but I cancelled before they came. Very quick response.

The agent was polite and pleasant to talk to and very knowledgeable. I bought the best plan and it gives me peace of mind. That's a gift! I will recommend your company to our Home Owners Association and friends.

Response to have Tech call customer to set up appointment to come for the repair was good within 24 hours. Tech was professional, on time and seem to know what he’s doing. The AC was repaired and is working well now. Hopefully it will be a permanent fix and ready for the hot Summertime.

It took more than a month after claim was submitted repair of the shower. While technician was of good quality the cost of the spare part was not fully paid by Choice. The policy is vague and misguiding. The claim evaluator is rough and arrogant. I suffered for almost a month without shower.

The technician was on time. He called before he arrived to ensure we would be home and tell us when exactly he would arrive. He was very professional. He checked our whole house air conditioner and found all that was needed was freon. Very quick service. He was done in fifteen minutes. Left his card which was great as I have friends I am recommending him to them for their need. We could not asked for better service.

The spring on my garage door broke. They set up an appointment with a repair shop and they came out and fixed it of course. So called on Saturday evening and he fixed it Friday evening. Really nice guy. Very knowledgeable and had it fixed quick. Handed him our copay and he emailed receipt and left. Highly recommend.

Marcus from MB Heating and Cooling Was on time for the appointment, he was very professional and friendly. He found the problem almost immediately and took care of it in a timely manner. Marcus was very helpful with tips on how and when to schedule maintenance in the future in how and when to scheduled maintenance to try to avoid problems in the future. He seemed to be very knowledgeable about his work and informative about what need to be done and why.

I am Extremely impressed and appreciative for the spot on customer service. Questions and concerns answered promptly. I would highly recommend this service to anyone because of the attention to the customer and their home warranty issues. Our clothes dryer had failed and upon receiving the technician's diagnosis it was determined that not only was my issue covered, but they deemed it necessary to replace the unit with a comparable unit.

I was informed that I could have more than one action and pay one service fee and when I filed my claim I was informed that I had to pay for each claim. So to have my dryer fixed and microwave fixed plus my fan repair would cost me over $250.00.

The repair claim process went smoothly and website was easy to use, their response was prompt. The only improvement I can see being made is on the website where it asks you to choose what the problem is with the appliance. There needs to be a text box where you can give a more in depth explanation.

The customer service was quite helpful and she was assisting to submit the claim successfully. The customer service call options were simple, and it was useful to wait for the phone no later than 2 minutes. Even if they call you back, the customer service called me back in 1 minute.

It was pleasure to speak and do business with CHW plan representative-Lorenzo **. He seems very transparent and definitely was very customer friendly and helpful. He did succeed in upselling his company plan and if all goes right seems a win-win situation for both the CHW company and me as customer. He sure is an asset for his organization and I look forward to having a great positive experience with CHW.

I discovered a leak in my HVAC system within a couple weeks of moving in my new house. I placed a ticket over the phone and within a day of making the call a repair technician showed up to inspect and make the necessary repairs. The issue was addressed onsite and the repair company was knowledgeable and professional.

This was my first call to home warranty. We had a clog in our septic pipes. I was really worried because she said it can take 24 hours for a company to respond. But it actually was a few minutes. We couldn't flush or turn the water. The company that responded was Clear Flow. When I told them it was emergency they came out within 30 minutes. So far the problem is fixed and I'm happy about how everyone was very nice and patient with me.

Compare to other home warranty co, I found the response time to my service request to be extremely slow. I was offered an e-gift card to settle my claim. However, I was informed that the gift card would not be available for 30 days which means that I will have to incur additional costs to get our clothing laundry.

Tech was here when promised. Dryer is about 30 years old but still in working condition prior to belt breaking. Repair was performed promptly. Back in business! Appreciate the prompt response to my issue. Southern appliance repair has my vote of confidence. Hope they'll be called if needed again. Thanks.

Service was fast and professional. Plumbers that serviced the problem with the garbage disposal were very polite and knowledgeable. They instantly checked the disposal, advised me on what the problem was, checked with the insurance agency, and replaced the garbage disposal. They also made sure that everything was safe to use. I’m very satisfied with Choice Warranty’s fast service.

Wow. Fast service. It was amazing. I can’t believe it. I sent my claim in early in the morning and by mid afternoon my dryer was fixed. They let me know when he was coming and tech texted me on his way to my house. He was friendly and seemed to know exactly what the problem was. He also had the part with him so we didn’t have to wait for parts. Thanks. I would definitely recommend your service to others.

My garage door tension spring broke, and with minutes I filed a claim and had an appointment to fix the door. When I called the company that was to complete the repairs, he worked with us and got the repair done early, all for a $75 service fee. I just recommend Choice to my dad, who is now a customer as well.

I was treated very professionally by the sales representative I spoke with. The rep was very informative regarding my purchase and I appreciated that very much. Each question asked was very professionally answered.. I look forward to receiving my new coverage and expect it to arrive very soon in the mail. Thank you.

We submitted a claim on April 16th and did not receive the name of a technician until April 19th. It said our appt was scheduled for April 26th, ten days after our claim. We live in Georgia, it was getting hot, so a 10-day appt. delay is unacceptable. I called the technician on the 19th and was told the 25th was the best they could do but would call me if there were any cancellations. They did not show up on the 25th and, when my wife called them that day, they said they did not have us on the schedule. I called Choice on the 27th, who then called the assigned company, and was told that the company would call me that same date. The assigned company never called me; I called them numerous times, left messages, but never got a response. I strongly suggest you take R&A Cooling, McDonough, GA off your list.

Pleasant and delivered the program in a manner that was convincing. I have one home with Choice Home Warranty that was expiring. I decided to protect my second home, as well, because of the salesperson. He helped me understand the value. I also added my pool protection. I usually do not purchase other warranties; however, living in Florida it makes sense to have a home warranty.

The Technician that arrived to fix our AC was smart, fast, and friendly (I could not ask for more). My only issue was that the arrival time of our tech was more than an hour past our service window. Some status updates would have helped so that we could have planned our workday out better. Service window 11:00am - 3:00pm (EST). Arrived at 4:10pm (EST). I was never given any type of proof of service or payment receipt (either in writing or email).

Almost two months without a working refrigerator and no resolution. Choice told the tech, we will pay for the labor, but not the part because it's still under manufacturer warranty. LG must supply the part. But LG will only release to one of their recommended techs. NOW what...Choice HW. This is tech situation # 4, 5th service Call and still no refrigerator. If you have CHOICE, expect the run around. I have filed a complaint to the BBB.

I was shopping around to replace the home warranty I had for 11yrs. I had a very pleasant experience on the phone with the person that called me today. He wasn't pushy, but informative and professional. I'm confident if I ever use my warranty I will be equally pleased with them.

We were/are most pleased with this technician. Professional, polite and knowledgeable. Contacted us with an estimated time of arrival. Respectful of our home. Advised of possible need for repair and gave us an estimated window of time in which we would hear about the approval for the repair. The Apex customer service person is delightful to work with for scheduling appointments.

Ron ** was the Tech and owner of the company. The job took only a few minutes and I was very pleased with his service. The unit needed a capacitor replaced so it would be up to spec. The process to do the replacement took Ron about 10 minutes to repair.

Substandard providers and you are required to use their providers. Their providers do substandard work. Not worth the money. Try a different plan. Customer service staff is rude and unprofessional. Exhausting trying to get anything done.

Armen came to replace our water heater. He was prompt, came on time to replace our water heater. He was extremely professional, efficient, friendly, and very clean service person. He made sure the area was cleaned before he left. We were very pleased with all his work. Thank you, Armen for a job well done.

It was something I was very interested in. He wasn't pushy but very helpful in answering questions. I would recommend to family and friends. Especially those over 60 and living alone should jump at this warranty service. I haven't had to use it but I am sure I will be pleased.

My only concern was that he never call me. I called at 3:00 wondering if he was still coming and was told it would be another hour. It took him one minute to unjam it and I thought for $65 it would have been a better exam of the item so it would not continue to happen. Next time I will ask a neighbor. Situations like these should cost less.

The claim Process is really easy to report on-line. & most important the item was covered. I've used other home warranty companies and nothing is ever covered. There is always some reason to demy coverage. The website is very easy to use & they schedule the appointment for me. The whole process is very simple and hassle free.

Technician was very professional and knowledgeable. Was able to examine and repair the unit in a timely way. He also came a day earlier than scheduled since he was in the area. He explained what he was doing and to expect in case the situation comes up again. He was careful and made sure that the area was left clean.

The technician that came to the house to look at the dishwasher was friendly and professional and kind. Everything changed when the system couldn’t be repaired and needed to be replaced. My system was a good brand and with solid options and the replacement price was less than I could purchase the cheapest available dishwasher on the market. They say it is wholesale price but as I can’t buy wholesale from Lowe’s (replacement money is a gift card). I don’t know what good that does me.

The technician seemed very knowledgeable about our washer and was able to quickly find the cause of the issue. He had to order parts to complete the repair. I will be happy to provide additional updates once the repair is complete. He was punctual and told us to submit another claim for the issues we have with the dryer. I will do so today.

A&E (Sears) Factory was prompt in responding to my needs, however the required part was ordered for delivery to my home and it took 7 days to receive. Their website is not the best and it was difficult to respond to model and serial number of my LG washer. When Johnnie P. arrived the part received was defective but luckily he had the same part in his truck and quickly took care of the problem. My suggestion is that A&E should review the way in which parts are sourced and provide a better inventory solution.

I just signed up. It was easy and explained easily to me. I haven't had any interactions yet. Just the pricing. What made me want to sign up with Choice -- was all the other offers to sign up was with each item separately, each kitchen appliance, the air conditioning, etc. With Choice, it's all in one.

Submitted claim, got the response within a few hours from Choice Home Warranty. Our technician arrived at our home and reviewed the problem, did some quick checks on the unit, solved the problem, and got us back up and running within 15 minutes. Overall excellent service from a trusted source. The contract came with the purchase of the home and has come in handy.

Appliance company scheduled within two days. Technician was extremely knowledgeable and polite. He had parts ordered. Was rescheduled to finish repair. I left American Home Shield because their rates just got too high. Your rate was $40 dollars less. So far I am extremely pleased. Shin Young ** with SOS appliance is very professional.

Please don’t waste your money this company. All they do is take your money. I have filed a claim because my ac was not blowing cold air. The company came out. I paid my service call fee. The technician said he was going to replace the fuse and the capacitor. Within a few hours it was back to Not working. I called a company outside of the warranty company. This company brought to my attention the last tech put an outdated fuse from years ago that was dead after testing. Also the capacitor was old and tested bad. I contacted Choice Home Warranty explaining what happened. They said, "Oh well. Nothing we can do." Then I had an issue with my pool heater not working so again I filed claim. They sent out Paradise Pool and Spa. I paid the owner Marty. He opened the panel. Said my heater was toast. No good cuz looks like rats got in there. I was told I needed a new heater about $4800.

The website is friendly and easy to navigate. Also the the fast in getting and appointment schedule with a technician. They have the best services and rates available in the market. We have been a customer since the year two thousand seventeen and highly recommend Choice Home Warranty to anyone.

Southern Homes was easy to schedule with. In fact, they adjusted their schedule to fit into mine. The technician was knowledgeable and quick; he finished the job in less than half an hour. The tech had a good grasp of Choice home warranty requirements and policies. It was not that big of a job; all that was wrong in my house was a leaky faucet.

I think Choice may be the most dishonest and disappointing company I’ve ever dealt with. You get paid every month from my account but every time I’ve put in a claim it is denied! You could do better by your customers. After all that’s the reason we get a home warranty!

Due to "corporate" not responding in a reasonable amount of time by the technician requesting approval to proceed with the cost to repair my dryer, after 22 minutes of waiting, I had to leave to meet a granddaughter for lunch and I'm sure the technician had other calls he had to get to. I finally get an email 1-1/2 hours later notifying me they had approved the request to make the repairs. Now I have to have a follow up appointment to have the technician finish what he had started several days ago. Not impressed.

It was very difficult to get through to place a request. Then one was scheduled that did not match what I requested. You cannot give a live person for a discussion. You book an appointment first without talking to the customer first. My order stated stove top which is not what I had requested. This is NOT the first time I have had issues with Choice Home Warranty. I had to pay for a plumber to come out to fix my outside faucet. I was very clear that this involved from house to house and yet they sent out a technician and denied the service. I was told this was covered!! I am very dissatisfied with not being able to talk to anyone regarding issues and being told when I signed up that all was covered in my question then was told by plumber for my garage leak and hot water that it was not covered. Please UPLINE this complaint. I can be reached at **

Great service. The only reason why I didn't give 5 stars is because it was over 24 hours before a service was scheduled. The technician was great and helpful. He was great with communicating when he was en route and what the problem with our Ac unit. He was great with explaining cost before doing anything.

Albert was outstanding!! I'd hire him if I was still in the customer service business! He is definitely a keeper! I would certainly refer him to friends and relatives. He listened and understood my wants and needs. I actually hung up on another company to take the call from Choice. Then answered a 2nd call from Choice and when I told that rep that I was talking to another company to see what a wonderful deal I had gotten and when I told him they included leaky roof...he added that on for me!! You guys are awesome!

Shawn was friendly and really worked with me! He found me a deal that works great! I really appreciate the time and effort he put in, and the way he worked out my locked in rates was great. I look forward to sending more business to him. It helped that he wasn’t scripted like other warranty companies. I didn’t feel pressured or he wasn’t pushy.

The plumber came out and explained everything. Was professional and gave us a quote for the expected expense and length of time for the resolution for my issue. Will definitely use this warranty for my home as necessary for any issues in the future. Exceptional customer service from this company.

Requested quote arrived quickly and a salesperson, Benjamin S., followed up with a phone call. He explained current specials and signup was an extremely easy process. Benjamin also explained how to create an online account. He was very helpful, knowledgeable, and courteous. Choice was highly recommended on the internet when I compared plans.

A provider was assigned to us within hours of my filing a claim for our A.C. The repairmen called to reschedule when they were running late and came at the new time, calling to let me know when they were en route. They were courteous and thorough and found 2 independent issues. He had them both fixed promptly and it's been working perfectly since.

The guy was nice. Hope policy is as good as Malcom ** was explained it all to me. I asked a few questions and he was able to answer them for me. Very excited to give this company a chance. Had a lot of coverage on things I got. We will see

DO not waste your money. You will not receive the peace of mind they sell you on upfront. I have only had them for ~10 months. Initially a fully intended to renew as in principle it sounded great (one defined upfront cost and a small service fee per claim for peace of mind). In reality I have found their priority is to deny every claim. They still charge you upfront to come out. As a matter of fact, the technicians won’t even enter the house unless the service fee is paid upfront. Then: The technician will look at the issue and leave while they wait for approval for the fix. On my last claim Air Conditioner issue, the technician told me straight out that I had a bad contactor on my Condenser. That it was a normal wear and tear failure on this older units. He even said he had the parts for the repair in his truck but had to wait for approval. I received no call back.

After having great difficulty contacting my current home warranty provider, with much time wasted waiting on the phone and complications using its cell phone form and internet connection, only to realize I wasn't covered, I decided to chose another home warranty provider. I chose Choice Home Warranty. The contact person was most personable and helpful, and no hard sell techniques. The prices for a great array of services were reasonable, and he provided options for additional coverage. It helped that Choice Home Warranty is so highly rated. I am comfortable with my decision and choice.

When something goes wrong more than once in a few days you feel like the world is against you. To the rescue comes Choice Home Warranty. My claims for a washing machine and then AC were two days apart and they had a technician scheduled within the day of reporting and the techs assigned moved our appointment up by a day in order to get us back up and running. I am extremely grateful and would recommend Choice to others.

Philippe, the plumber, was right on time and quickly fixed the problem. He gave me the model number and suggested getting in touch with Moen, as their products have lifetime warranty. I have done that and am waiting for the parts from Moen. Once the parts are received, will get back to him.

Technician communicated with me via email and then called me the morning of the appointment. I was able to give him the error code and describe the problem. He gave me an estimated time of when he would be arriving, and arrived on time. He was able to fix the machine in a timely manner. Very professional.

Choice Home Warranty should have the option to expedite service when it comes to a refrigerator or hot water heater. This waiting for 24-48 hours for a technician to accept the job is absolutely ridiculous. Then the service technician will not have the parts to fix the issue and customer will have to wait another 2-3 days for parts to come in and then customer has to take off work again to have parts installed. This whole process will take 7-14 days to have something repaired. Not ideal. Possibly add this to your customer service for a premium so that customers can choose. Just a thought.

The process was smooth and easy. The price was affordable and there were no surprise charges which I am happy to know. My vendor was quick and professional. I am very satisfied. I would definitely use this warranty and vendor again. Thank you for helping me so quickly. You guys are good.

I disagree with Home Warranty's decision not to cover the cost of my repair. They said it wasn't covered due to the faucet that needed replacing was on the outside. I disagree because the pipe leading to the facet is indoors and the plumber had to cut a hole in my wall to repair it. I not only had to pay the plumber but also pay someone to repair and paint the wall. Also, the plumber they sent did not repair the faucet to standard.

Excellent service - representative explained the process. Was very informative and was thorough in explaining the process and the fees involved. Also discussed renewal option. Awaiting feedback from technician and customer service to discuss renewal option and fee schedule. Representative was very polite and informative- was pleased with the service and response received - awaiting feedback from management regarding fees and what is covered if contract will be renewed.

Tech was knowledgeable and efficient. He took his time to determine the problem. He also arrived on time. We are grateful to have a working oven again. We recently switched to Choice Warranty, and thank you for your prompt service. We know we are in competent hands with Choice Warranty.

I've waited a week for a water heater to be repaired to be told it was not covered. If you can't cover water heaters, what the hell. I have been inconvenienced for a week, I called my plumber and they arrived same day and will be installing new water heater today. Stay local, support your local businesses, Choice Warranty will not be a business, I will renew my business with.

Our microwave stopped working. They sent someone out in two days and repaired it. The company that repaired it knew what it was right away. I love the fact that you can submit a claim online and get a reply the same day. If you're looking for a home warranty you should consider this company. They cover almost everything and you only have a $75 service fee. I am so thankful for Choice Warranty.

Excellent mostly. $75. Per visit. They did fix a few items very good. But sales pitch did not accurate portray overall experience. They promised a new appliance if they couldn't fix it. Not so. The dishwasher needed a new motor & would not fix it! They are sending me a check for $249. Hardly replacing it. Their sales pitch promised me a new appliance if needed. So $550 for the contract & $75 per visit adds up. The repairs they did do were very helpful. But I am stunned at the non repair or replacement of a dishwasher. Overall most of the other $75. Visits were effective & for which l am grateful. However again their sales pitch didn't seem accurate. An electrician said this outlet was working & refused to come back. Not good. Most sincerely M.

The service tech that came out was awesome and knew what he was doing. I would recommend him and his company for other appliance issues. He stayed in touch as to when his arrival would be and his communication was extremely good.

It took this company over three weeks to find a technician and due to this time I incurred more damage. I suggest finding your own person to come out or a warranty company with a better pool of technicians and a customer support team that will take the extra step. I was told to call the company myself. Very unprofessional and again I would not recommend this warranty company.

The person I talked to was very professional and knowledgeable. I’m looking forward to see and having your home warranty. I’ve heard GREAT THINGS ABOUT YOUR COMPANY!!! The Price is AWESOME!! I’ve had other warranty companies and every year the premium went up, I hope this will not be the case with your company.

Yes I would recommend Choice warranty and the technician was fantastic. Very professional and friendly. Explained situation and we were comfortable with his answer. So far smell has decreased and we know what to do if smell comes back. Thank you very much. Every service call has been satisfied successfully.

Very informative and helpful. Helped with Veteran's discount. Made sure to answer all questions and explain thouroughly. Explained starting date for policy to be in effect. Handled payment information and offered a yearly payment. Understood monthly worked best for me. Gave a discounted $85 per service call. Definitely knows his product.

Had a leaky shower handle that caused a water leak through the ceiling. Called CHW and they sent out a plumber the next day. He did an excellent job fixing it in a very timely manner (he had the right parts with him). I don’t see how it have been any better.

The refrigerator experience was fine. The oven was a different story. The first company came and left when we asked them to remove their shoes when in our house. Then it took an additional two weeks for another company to come and do a repair estimate - all the time (about 4 weeks) with no oven.

Chad was excellent in understanding my problem and was timely and professional in the repair. Made me a future customer. Will definitely request for the next service. Freezer was icing up. Chad diagnosed the issue... which was different than what was initially considered the problem. Was great in showing me the issue and how it was repaired. Thanks.

We have submitted a number of claims after owning our home for only two years. The first major claim for our HVAC was denied because it wasn't "installed properly" due to it being too big for the house. This is not something discovered on inspection and is an easy way for them to deny HVAC claims. There goes $7000 out of pocket. The sewer line was backed up and we discovered the tree was eating into the pipe. Another claim denied, another $7500 out of pocket. Now we're getting water hammer sounds and the tech identified the issue but CHOICE denied his three attempts to get approval to fix it. I will not be purchasing this warranty again.

I have heard horror stories about home warranty companies, but decided to try Choice Home Warranty as it is highly recommended in the reviews. Wow, this company has proven to be excellent. I've never had a problem and recommend them to all my friends. What a great decision we made!!

The air conditioning system was not working. After filing the claim, the service was scheduled within hours for the next day. The service technician (Leo) arrived on time, was knowledgeable and accommodating, and was able to diagnose and fix it promptly. Perhaps one of the best technicians I have come across.

Technician is thorough in his diagnosis and knowledgeable about my AC system. He is very respectful of my home, careful not to track in extra debris. He introduced himself with a handshake and a smile. Ron seems genuine and likes his profession. Most importantly, he explained my problem in layman's terms.

The technician that came out to inspect my dishwasher was very courteous and professional. I would definitely recommend this technician. He was thorough in his search for the problems my dishwasher was having and found the root cause of the issues. He told me I needed a new motor for the dishwasher.

Choice Home Warranty contacted the service provider, Speed Service LLC immediately on my behalf. They reached out so quickly and were in constant email communication with me with date and time of service scheduled and with reminders. They also provided a reply email and text number for communications. The technicians arrived as scheduled and tended to the issue quickly and efficiently! I'm so appreciative.

A repair technician made the diagnosis on my oven, and three parts were needed. He was very professional and knowledgeable. Four days later, I received an email from Choice stating that they were unable to fix my current oven, but would provide a Lowe’s gift certificate for $329.00. After researching 27” wall ovens similar to mine, I found a HUGE discrepancy in pricing. The least expensive wall oven was over $2,000. So, even with wholesale pricing, there would be absolutely no way I could replace my oven.

The tech that came to our home to replace the compressor on our refrigerator was thorough and professional. The Kenmore fridge has been working well since the repair. Please note on our account to use the Sears repair as each time a repair has been needed Choice tries to send the repair to Ft Lauderdale. We live in Melbourne.

I called Choice Home Warranty because my garbage disposal stopped working and only "hummed." Soon as the plumber they sent determined the garbage disposal's motor was dead, he replaced it with a new one immediately. I appreciated the no-hassle engagement. The plumber was from Plumberology; I would recommend them. I appreciated the no-hassle engagement. The plumber was from Plumberology; I would recommend them.

Spoke with Adrian today. I don’t usually talk to or deal with phone solicitation but he was very nice - not pushy & has a nice phone voice. Gave me detailed info and answered all questions. I felt he was honest. Haven’t had any claims so can’t speak to that. Can only say they have good sales people & everything sounds really good.

We had no cooling in our loft area. Tech said it was low on coolant. He Added coolant to our split Samsung AC…. Tech said it is now cooling at 72 degrees. He was thorough and competent and pleasant. Told us to call again, if have another issue as there could be a small leak and he was not authorized to do a leak detection test at this time.

CHW decided to replace rather than repair my built-in microwave/oven instead of repairing it. They gave me $667 in gift cards, valid only at Lowe’s. What if I don’t want to shop there? The cost of a new one ranges from $2500 to $5500. I appealed. They refused to increase the amount, saying that they based the value on the features that it has, rather than the cost to replace it. Their associate lied and said it did not have a convection feature but it does. Very dissatisfied with CHW. No where in the booklet they sent does it explain the method by which they calculate the payment.

I have been trying to cancel this policy, almost immediately after I signed up. I found that I am still locked in to the previous policy that I had, with another company. Therefore I need to cancel the policy. I have called many times over the last four days, and with no luck in getting a real person.

They always find a reason to deny your claim and totally useless warranty! I met an issue with my air conditioner in 2022 and filled out a claim. And they sent a technician to fix it and since that year, every year my AC system gets a problem and this year, they told me that I need to change the whole system and refuse to cover it because of lack of maintenance! Never trust this company!

This was the 2nd time in the past couple of years that they have serviced one of our kitchen appliances; in both cases they were prompt, courteous & professional in what they did. I heartily recommend them.

When I submitted my claim, I included a statement that the fan itself was working. The problem was it squeaked so loudly that it prevented me from sleeping. I wanted the squeaking to be addressed if possible. Tim explained that he could replace the fan, but I didn't want to do that. He went to another service call but later came back with some WD-40 to see if that would help. He also gave me good advice about the type of fan I have. I appreciate that he went out of his way to fix the problem because he could have just taken my fee for the service call and left. He resolved the issue, and I can now sleep cooly and comfortably.

Had a issue with my HVAC system not cooling. Filed a claim with Choice Warranty and the company that was dispatched was awesome. I can't say enough good things about Epic Air Heating and Cooling. A home warranty company is only as good as the quickness they provide, but more importantly, the companies they dispatch.

The representative was very helpful. I pray we get a call right away. This is my first time filing claim and they are coming when my next review will tell all. The representative was very helpful and knowledgeable. I cannot wait until they come and fix my air conditioning, we are expecting hot days

My day started with a frown but when my technician arrived that all changed. I explained the problem I was having with the AC unit. He expressed very kindly. No problem. He returned with a smile. He found the problem. The unit would be repaired within 24 hours. The sweat stopped rolling the frown to a smile. Thank you CHW for sending me a technician that was knowledgeable and professional.

The appointment date was prompt and the contractor was very friendly and professional. He explained everything in an understandable manner to my son (over 18) as I had to leave when the contractor arrived. I was called on my phone and informed what the next steps were. I will add it’s disappointing that there seems to be more money to be paid and unexpected.

If I could give them negative 5 stars I would. I read reviews, and there were a lot of bad ones, but in researching, it looked like Choice was still ranked the No. 1 warranty company in the US (don't be fooled by that), and the salesman was convincing. I specifically questioned why a lot of reviews say they refuse to cover repairs, and he said that was false, they cover 87% of repairs. Well then I must conveniently be part of the 13% because sure enough, I made my first claim, and they immediately sent me an email refusing to pay for the repair saying it was a "preexisting" condition. Even the repairman who they sent said other warranty companies would cover this, but Choice is notoriously bad at covering anything, and he is currently helping 2 other customers fight to get their repairs done.

Repairman was very considerate and answered my phone calls so I could let him know ahead of time the issue. He got right to work and, since we had talked, had the part on hand. I commented it was a small laundry room and he laughed and said he had been in smaller ones! Fixed it right up! Working great now and no more water on the floor.

He lied to me already. He said a claim would cost me 85$. I open the e-mail, it said 100$ something, told me not to get it. I’ll try for a few months then I think I might try someone else. I really didn’t feel comfortable dealing with him. GE said he gave me a discount. I’ll see. I think he was just lying

I am not pleased with the service I am receiving on the replacement of my washer. No one has connected with me concerning purchasing the new washer. I have sent a response. I want someone to contact me asap. This needs to be addressed by someone in your organization.

I was a skeptic about home warranties but it paid off when the HVAC failed. The repair was handled quickly and professionally. Technician was great. Choice has been a good investment. I am glad I used Choice Home Warranty and would recommend it to other homeowners. I am not a skeptic anymore.

This was dope and I appreciate how Aaron and JeRell hooked me up, a clueless homeowner. Ok so I had everything set up, all the questions asked and I answered and it was helpful in the home buying process. All in all: they're great folks to work with and I'd happily work with them again.

I thought Choice Home Warranty was highly rated so I switched from Home Shield but my first claim for a microwave problem was denied because they said it was not a normal wear and tear. WATCH OUT. The problem is that I paid for the whole year and NOW I can't cancel because they are not giving me my money back!!!! Their cancelation policy is very tricky!! I am stuck with them for the next few months!!!

I have did my market research in home warranty and found Choice Home Warranty to be one of the better company that provides the Quality service in pricing and options offered to give the customer a fair product for their dollar across the board. I've noted other companies with higher prices and less for the service they may render to the customer from a wholistic point of view. I find Choice a fair and valued company that offers the customer more for their money at an affordable price.

If possible, there I would not have provided any stars. I sincerely regret ever getting a warranty through Choice. My built-in microwave broke. I was offered $191 to get a replacement after paying $85 for a service call. Obviously, the only people who benefit from this company is Choice and the service provider. I don't know anywhere where you can get a BUILT-IN Microwave for $191. I cancelled my warranty and went with American Home Shield at a better monthly price and more reputable.

My main concern is the inability to get a technician assigned promptly. I have voiced my concerns and was finally able to speak with a Resolutions Manager. It appears that some help is forthcoming, but the overall concern is still pending. I am continuing to use the service since my contract is current, so I hope to see some improvement. The customer service calls are very frustrating especially if you have an issue that they can't answer, they put you on hold or tell you they will transfer you to the correct department, only to then be disconnected and have to start all over again with the automated system. If you do not agree to a callback, then you are automatically disconnected. It took four times before a Resolution Manager finally called me to discuss my issue.

It was pleasant. Everything was done electronic and they handled everything very nicely, this is the first time I've had my call handled totally electronically. So right now I am waiting to hear when someone can come out and fix my problem. It seems to run a bit smoother this way but I really never had any complaints with the old system. Everyone was always very nice and courteous.

Downstairs unit will run for 1/2 hr at all times and not fully cooling. The condenser outside was not running. The thermostat was 1st problem, then the overflow sensor in the drain pan would shut things down. Nick w/ ECO Air unplugged line & replaced the thermostat. He worked on finding the problems & fixing them for 3 hrs. Very Good AC Tech.

I put in a request for a price quote and was contacted immediately by a representative from Choice Home Warranty. My representative I dealt with was very pleasant. He gave me multiple options, prices and plans to choose from. I chose a plan and we are now covered by choice home warranty.

1st visit scheduled promptly. New part needed. There will now be an unknown number of weeks' delay. Technician has to get Choice’s approval to order part, Choice has to issue approval, part needs to be ordered, shipped, received. Technician has to schedule next visit. Part needs to be installed. All of this could cause over a month of my washer not working.

Only one complaint from the Consumers perspective. We pay a lot for this Service. There was no issue with setting up the new claim, the issue was, Choice dispatched this to someone local who couldn’t come to us for 8 days. This to me is unacceptable and Choice did nothing to find us another vendor. You shouldn’t have to wait 8 days to get a garbage disposal replaced.

Air conditioner stopped working on a Thursday evening. I submitted an online claim and received an email response next morning. After 24 hours of not receiving an appointment I contacted Choice, which was quick and easy to my surprise, and they escalated my claim. The next day, Saturday, my air conditioner was repaired. Artic Air repaired my unit in 30 minutes, they were friendly and clearly explained the problem. Overall the experience was very satisfying.

They are very quick to respond. A/c went out and I put in a fix it order and they had someone out to my house the next day. Highly recommend them to everyone. Worker was very friendly and on time. Told us everything that was wrong and took pictures and said he will get back to us as soon as he hears from Choice Home Warranty.

I finally had my air unit service yesterday, 6th May. This was after a month or more attempting to get a technician here. This technician who from Rome Ga, showed up as he said he would and put the freon in the unit. In the future if any issues arises, I would like the same technician.

The technician and his company were great. Nothing but professional and honest. Dealing with Choice was difficult. No one at Choice would pay attention to my needs. When they did the job was done right.

We were pleased to receive a next day appointment for our issue. Our assigned technician, Ed, arrived and examined the problem, offering a full explanation of what went wrong, as well as the solution and how to possibly prevent it in the future. He was friendly and knowledgeable. Would highly recommend.

I purchased a 6 year plan with Choice, when I bought my first home in 2021. My AC unit was 25 years old, and I explained to the sales rep that I needed this plan to cover me should my AC unit stop working. I was quoted that my unit had full coverage. In the summer of 2023 I had water damage in my basement due to an obsolete drainage pan - Choice denied my claim and never fixed the issue. In April 2024 I submitted a claim because my unit was not cooling. The technician came out to run a common nitrogen test and located a refrigerant leak. The test was approved by Choice, and my claim is being denied for replacement because their technician, that they use and that they assigned to my claim, "damaged a coil" which is also common for this test. Because of the damaged coil, they are denying my claim.

Much better experience this time than last. The issue was taken remotely. It took a few days for me to get a response but a response came Within 3 - 4 days and was acted upon very promptly. The technician was knowledgeable. Extremely adept at what he was doing and very pleasant to deal with.

Furnace problems, took 2-3 days for you to locate technician. You need to be either quicker or don’t tell us to hire our own and only if you approve then we can get done work done. We pay enough for your service that you can pay more to more companies. If it takes over a day for you to locate a technician then the service fee should be waived.

Sam was great and got us taken care of in a timely fashion. He was on time and very friendly. He gave us recommendations and offered advice for future lighting. The process to make a claim with cwp was simple and the guy was out in a couple of days.

Miss Tania is excellent, she helps me to make a payment plan so I won't lose my discount program and all my houses are covered in six years without any worry, it's easy for me to pay monthly amount. I will recommend CHW to my neighbors and my co-worker and my relatives, too.

The electrician came. He looked, found the trouble, took my check, said you would have to ok a new breaker and left. He didn’t fix anything. My refrigerator is running on an extension cord. He never said when or if he was coming back. I hope you can get him back out to fix my problem soon.

After a few days I received an email stating Fiore plumbing would respond. After an initial misunderstanding about the appointment, Charlie, the owner, showed up to do the work. It is an older toilet and he explained why I'm having the problem and fixed it. He was pleasant and we had a nice conversation.

I had a terrible experience. My washer needed repairing and Choice sent a technician from Sears to service my washer. The washer was mis-diagnosed and it took Sears 2 months to get back with me. Because it took so long I was told to find my own technician and choice would only pay for the part not the labor. They turned down my request for a different company and they refused to pay for labor.

The gentlemen I spoke was very knowledgeable. Ray helped me get the best rate he could. He was understanding my situation to the fullest. I am happy with I received. Thank you. Ray tried to get me the absolute best that unfortunately I don’t have income for that program. I wish I could have done more. What have is very reasonable and covers everything.

Mr ** was very polite and very informative, and treated me with respect. More so than I can say for other young people that I have spoken to. If he had treated me in a different manner I would not have taken the offer he had given me. When I'm talked down to by young business people, then I don't want to have nothing to do with them.

Called Choice on Friday Water heater was not working. It took until Monday to get a response from the Plumbing Company. They would not be able to get out until the following Monday when they had told Choice to find another company since there is no hot water and should be considered a priority. I spoke with Choice and stated that this was unacceptable to go 16 days without hot water, their response was that it would be another 48 hours to find another Plumber now another 5 days. I am sorry that I have referred family members to this company which I will be changing to American Home Shield once this claim is done.

I called in for a repair last Friday & still do not have a repair date... This is the 3rd time I had to wait & looking to cancel my plan….Why can’t Choice get their act together, this is very disappointing & not acceptable! My last home warranty company was much more responsive!

New to this coverage but so far so good. Courteous, knowledgeable and helpful representative, Eli, set me up with a great plan. With multiple properties, it's much more convenient to have one servicing company to contact if/when needed. The rates are also super competitive! If the service is as good as the first impressions, I'll be super happy. The 6-year plan is helpful for my record keeping and the transferrable option is good for future possible sales of the properties.

I am not happy at all about the denial of my toilet claim. The toilet handle is not flushing due to wear and tear. Nothing broke off. K&K plumbing representative Dominque stated that the problem was from wear and tear. Choice warranty is getting $44 a month to fix my repairs and can’t fix a simple toilet handle. I plan on canceling the warranty if this continues.

The representative was very helpful and efficient. Made the experience effortlessly. I appreciate that he understood that while driving I made an error while attempting to file the claim. He filed a new claim for me and now I am waiting for the call to get my air conditioning looked at.

The young man was very kind and courteous. He showed me why the fan was making such a loud noise, and explained it's not uncommon for screws to work their way loose after a long period of time. I was very pleased with the finished product. I have not had any more problems with the fan.

The sales person was very knowledgeable and it was fast and easy to sign up. He answered all my questions. It seems as if this warranty is better than others that are out there according to friends that recommended them. I'm hoping I will have a good experience if I ever need to use this.

Herman was a great professional when fixing my washer. He was very attentive to my questions and answer them with grace and concern. Herman changed out the parts to make my washer work. Herman even called me to ask if he can come on Sunday when he previously told me that the part would not be in until Monday or Tuesday. I would like to have Herman back to fix my appliances in the future. Thank you for sending him!

It took a week for Choice to get a technician/plumber on site. The time it took was too long. Also not pleased with the option for the homeowner to find a servicer. They then have to contact Choice to be approved to the job. Seems like homeowner is doing what Choice should be doing in a more timely manner.

The technician that came to my home to replace the seal on my refrigerator was very friendly, kind, professional, knowledgeable, informative and fast. He was very clean in his servicing, picked up after himself, took all packaging materials out to the garbage when he left. It was such a great service call, I haven’t had one any better. Very efficient and successful.

After registering online only after going through several minutes of voice automation getting my answers incorrectly, I’m finally with a service claim number. I was also told to call this number to speak with someone. I call this number. Start all over again and get an additional and this time a correct claim number. This is inefficient. This is a claim I should have made in 2020. But I thought it was the pan I was using on the glass top, so after about five purchases and five giveaways of those pans, I find that the problem is much worse and I don’t use my oven or my stove out of fear. Looking forward to more efficient repair.

Our kitchen sink was backed up and not usable. We contacted Choice Home Warranty and established a claim for the repair. After three days, no technician was found by their group and we were put in the position of finding our own out of network plumber. We obtained the services of an outstanding plumber who repaired our backed up kitchen sink in under an hour. Since we had the repair done on a weekend, an added cost of $100.00 was charged to us at our expense. While the overall claim process was smooth and efficient, the long delay and added expense was very disheartening. Both happy and sad with Choice Home Warranty.

I bought my him on 9/29/23. The refrigerator door handle was loose. The flap and suction to keep the doors sealed were bad. You sent out a tech within 1/2 days of my request online. The tech Daniel was polite and professional. I should be receiving a e-gift card due to the flap is no longer an item with my refrigerator.

I had been dealing with CHW since its inception. In initial dealings I did not have good opinion about their services because the mechanics were unexperienced and issues were not resolved in a timely manner. However, to date, this year, I had about four claims and all were resolved efficiently and in a timely manner. This online portal is very effective to communicate. I have only one complaint. If the appliance is not fixable, instead of replacing they always offer very low price to the customer. The amount CHW offered is much less (less than 50%) that the original price of the appliance. I think CHW can look into this issue and take a positive steps to address this issue.

Your technician gets a 10 - He WAS TERRIFIC! But because you took more than two weeks to dispatch a technician, you only get an overall rating of two stars. Your delay caused my pool to turn green while I waited. Unfortunately based on the overall experience, your rating and your referral score is significantly diminished. You MUST sign up many more pool technicians in my area in order to improve this rating.

The gentleman that set up my policy was so cool and nice. We talked about all kinds of things, and he was very informative about Choice, as well as other topics. Very personable and built great rapport. He made it painless to set up my service. I was a bit apprehensive to lock in to such a purchase, but he eased my doubts and assured me that I would be in good hands with Choice. 5 star personality! 5 star service.

The technician from Cool Storm AC was wonderful. I had the wrong date for my appointment so when I called and he told me the right date, I was upset so when he finished his last job, he came anyway and fixed my air conditioner and I was so thankful. He didn’t have to, but he did.

Once CHW was able to find a technician to work on my unit, everything went smoothly. The technician was well informed and professional. He quickly diagnosed the issue and got my A/C unit back online. It took a little over 24 hours to get the technician lined up with an appointment to come over.

The service representative was very efficient and diagnosed the problem. He replaced faulty part and waited to be sure unit was working properly. This was my second encounter using my Choice Warranty and I was very pleased with the repair result. I would recommend Choice Warranty to my family and friends.

Very happy with the technician and the work he completed. The circuit breaker needed to be replaced and the thermostat was not functioning correctly in our heat pump. He was prompt, courteous and professional. Choice was also good with communicating the status of our request. The only problem is it took 4 days to assign a technician to our request, rather than the 48 hours we expected.

Technician called to let me know he had cancellation and would be available to come early. He arrived promptly. Asked questions about the problems I was experiencing then did a thorough inspection of the unit. Explained all the issues and contacted warranty company to let them know. He was very polite and courteous and answered all questions that I had.

My account had expanded because my card on file was being rejected. I was unaware of this as I was not notified. The CSR that I worked with was very professional and resolved the issue very quickly, I am very pleased with the result and glad to be covered by a company considered by many to be the best in the industry.

Service was scheduled promptly & tech that came out got job completed quickly. I would recommend Choice over other home warranty company that we had before them. I didn’t have to stay with the tech while he worked & he let me know when finished. He made sure everything was working fine before he left.

Tech came within 2 days of report and quickly determined problem with freezer side. Foundings were reported Choice Warranty, and within 1 day was offer cash amount to replace fridge, which was determined that it would cost more to fix. Amount will not cover all of the price of a new fridge, but the difference is reasonable for us to get what we need to replace something of similar type.