Choice Home Warranty Reviews

Anthony did a great job explaining the benefits of switching from AHS to CHW which saved me money in the long run. Coverages are almost identical and service fee was reduced. As a disabled veteran is it great to know you've partnered with veteran services. I would recommend this plan to my family and friends when they are wanting to renew a home warranty policy. We might be also getting CHW service for a second home.

It was helpful talking to a representative instead of the IVR system. He was able to answer my questions and guide me through the claims process. I prefer speaking to someone as I can ask questions and get answers.

My current Home Warranty company has greatly lost their personal touch and is only looking out for their bottom line. That being said, the Rep was easy to communicate with and answer all of my many questions. I look forward to doing business with your company! Have a Great day, all day.

I awoke a week ago to suddenly find my refrigerator temperature at 98 degrees and my freezer temperature at 48 degrees with everything in both areas "cooked" and totally destroyed! The two technicians who came were amazing! They repaired my appliance and brought it to a condition like new!! They were totally terrific! I love my new service and both my experiences recently have been amazing. Terrific people doing an amazing job!

Choice Home Warranty picks the most unreliable vendors to work in your home. I have filed 2 claims in the 3 years I have been with Choice and the first time the vendor never showed up so I hired someone on my own and paid out of pocket. This time the plumber was supposed to be here at 7:30. At 9:00 I reached out to the company. I also called Choice to request a new company and they would not provide me with one. The customer service is outsourced overseas and I felt I didn’t receive the service I expected due to a lack of complete understanding on the reps end. If you’re looking to have a smooth encounter, don’t sign up with Choice. I will be going back to Blue Ribbon once my contract is up.

First of all, I could not reach a person. And the automated system got our issue completely wrong, saying it was a leak under our sink which it was not. The tech that came out was great. But your communication with him is horrible! He sat here and waited over half an hour for authorization to fix the issue. And then to know that you only give them nine dollars for a trip charge when he had to drive out to our area from Omaha? That is ridiculous! It feels like you get your money and then you wanna fight everything every step of the way. The tech fixed our issue, but because of your company he was here a whole lot longer than he needed to be wasting his time and my time.

Adam with DOORS IN MOTION was great. He was polite, professional & extremely helpful. I would recommend them to anyone looking for service with their garage. He made sure to explain everything to me and he gave us all the brochures for the equipment and made sure to clean up before he left.

A hot water faucet was leaking into the sink in my bathroom. I was very pleased with the quick response that I received from Choice Home Warranty, and the effective way that the employee responded to my request. Within I received a response from the company that was assigned. TOP NOTCH PLUMBING INC called, informed me of the time of arrival,, and made the repairs. I am very pleased with the service that I received.

A week ago my ice maker stopped working. The repair Techs came in and diagnosed a couple of issues. First, I was informed when the filter goes bad the water flow becomes very weak (ice cubes are hollow or small). Secondly, the ice maker's motor was not working. However, they had that part on their truck and were finished in about 20 minutes. Plus, no hassles from Choice!

The scheduling of a service call was unbelievably difficult. Fourth time is charm, and the service professional was that, professional and did a good analysis of the problem. I give him 10 stars, I give his company 7 stars, I give Choice Warranty ZERO stars. They denied the claim because the blower motor on my furnace was only five years old, and it "should be covered under the manufacturer's warranty". Passing the buck, as far as I, the consumer, am concerned.

The technician was GREAT! My issue is the timeliness of assigning the job and inconsistent website. I paid for multi-year coverage and this was my first claim. Thankfully, the weather was mild, but the warmth of the house dropped over the 3,5 day wait. Not pleasant in the Midwest. The experience made me doubt if I had made a such a long term commitment.

I have 2 toilets malfunctioning, I don’t know why it takes 24 hrs to get a response. The people I talked to were very nice and respectful. They are doing a good job on their end. I have been a loyal customer for many years. The cost is reasonable. I have been satisfied with previous claims.

I called and asked to speak with Javier **, the rep asked what he could help with, and I advised getting me in touch with Javier. I was placed on hold, and the exact same rep came back claiming to be Javier, so I ended the call. I was immediately called back by someone who sounded like the same person, claiming to be Javier. After a bit of silence, he again said Javier **. I purchased the plan hoping I was really speaking with Javier because he was the initial salesperson that reached out and provided me great details. While the person I was sold by was polite, there is something to be said about integrity.

I have above the stove-mounted microwave that quit working. I was offered a $191 Lowe's gift card. Found $229 microwave. Now will get $191 check no installation. Have to shop and figure out how to install microwave. I work 2 jobs and don't know how to install a microwave. It took a while to get a repairman out.

Lori ** handled my claim diligently and professionally. She even followed up to make sure everything was taken care of to my satisfaction. She was amazing! Top Tier was a good company too, they were efficient and quick. However they did not wear booties. They gave me their business card in case I had other jobs that needed to get done.

The service call was scheduled between noon and 4 pm. He called at 5:20 pm and estimated he would be here in an hour. He arrived at 6:30 pm. Technician did not speak English. Had my wife not been bilingual, we would not have been able to communicate. Fortunately he was quickly able to resolve the plumbing issue with no problems and in a professional manner. He finally left my residence at 7:15 pm.

Maurice was very professional and it was a no brainer. He explained everything that was covered in depth. He made sure I had the policy I needed and that made sense for me. It only took about 5 minutes which is pretty wild. The water heater, A/C, plumbing, electrical, every appliance, etc. Are all covered. I will be referring this service.

Choice Home Warranty is the number one home warranty in my opinion, in the county of Solano. They take care of my every need and on a timely manner. I have never been disappointed by them. They have been my choice home warranty company for over three years. My renters are very happy with choice home warranty.

Elliott was very helpful in explaining the plan, however, having been in the automobile business for many years I did not appreciate the "I need to speak to my manager" to get you a better deal. I would hope that when someone expresses interest in purchasing your warranty that the "best" price should be offered immediately.

I had carbon monoxide coming into the house. The carbon monoxide was like 80%, but it's supposed to be only 40% so I wanted somebody to come in and fix it but they told me to get my own technician. They couldn't find somebody. They wanted me to get their phone number and go through all of this stuff to get the problem resolved. I got the people that deliver the oils and they weren't gonna go through all of that. They just wouldn't fix the problem. Then, it was a hard time trying to get my money back after I paid the technician.

Was told conflicting stories about the installment of my septic pump and the cost and the reason for the cost. Choice Warranty told me one thing. The technician told me something else. Thought that after paying my $65 deductible I would not be charging anything else. Just told that I would have to pay $150 dollars or less for the installation for pump. I take it that didn’t belong in there but it’s choice warranty paid for so he has to make alterations to make the pump work when we would make sense is buying something that goes off in there that doesn’t need any alterations. Thank you.

Over the last five+ years, CHOICE has been responsive, supportive and has hired professional service people. The most recent being the latest when it was determined that the cost effective way to solve the problem was with a replacement washer. Choice immediately suggest this and provided me with a credit to Lowe's. Looking forward to the new machine.

Appliances Solution was very quick on my appointment. Once here they were professional and fixed the problem quickly. I would recommend Appliance Service Solution to anyone with appliance problem. Choice was very quick in scheduling this company to fix my Dryer problem. Been with Choice for many years as I just had my heat fixed also.

I am not sure what to expect. I called with a problem with my water heater at about 7 am, I called to get an update at 10:30 and was told to wait for an email as to when to expect a repair. It's afternoon and have not received the email.

Agents are courteous and Helpful. They make sure your claim is accurate in order to connect you with the appropriate service. Making an appt is easy and The service contact responds in a Timely manner. The services are also polite and friendly when making a call. It is a pleasure have Choice Warranty.

Horribly disappointing experience. Tech was great. Choice manner of replacing microwave was a joke. I'm very unhappy with my decision to deal with Choice Home Warranty. Service nowhere near as advertised. Will be canceling my plan and looking for a better home warranty company. The realistic expectation of a Home Warranty in the case of a built-in microwave that needs to be replaced, is that the solution would be a fully replaced matching microwave.

I put in a work order for my garbage disposal and two days later I had the appointment. The technician was quick and efficient. I’ve always had a great experience when using my home warranty to get things fixed. I also appreciate how choice home warranty keeps me in up to date with where the technician is, what timeframe they will be coming out, and if any unforeseen issues arise.

We became Choice Home Warranty customers just a few months ago and are very happy by their outfit. Mr. ** the garage door technician they sent is really great. He is very knowledgeable and is very committed. He is friendly and polite. Knew the problem and solved our issues.

I have been with CHW for about 7-8 years, my current is good until November 2024. I have recently requested information about renewal, I'm very dis-appointed with the Large Price Increase quoted to me, it is forcing me to look at what else is available. Being I am retired now my income is much less than it was 5 years ago when I renewed.

4 star rating is for Noah **, he was upfront with all info regarding your company and service. 25 + years with AHS, and he convinced me moving to Choice would be a great move! I'm hoping I can give a higher overall rating in the future once I determine just how good Choice is after I have a claim!

I made a claim about my dishwasher. Choice Warranty sent a repair man named Alex from u-appliance. Alex showed up on time, professionally dressed and very courteous. I had to speak to his dispatcher several times, and she was the most professional and polite person I've talking to in a long time. Diagnose a problem. Ordered the parts and set up a second service call for part next week. Thank you for fighting. Such qualified technicians.

Staff is disrespectful. Not open. To find solutions. After more than 5 years I’m done with this company. Denied repairs. Nobody would call back. Total joke. No respect for good loyal clients. Definitely regret recommending to my family. Will not be using again.

I was told a different story multiple times by multiple people. I don't have trust in Choice Home Warranty. It took way too long for them to get someone willing to do a simple repair while they kept giving me a different story. I filed a complaint with the PUC and the Better Business Bureau.

The technician from A-1 Electrical & Plumbing that repaired my toilet was right on time. He thoroughly explained my problem and went right to work on it. He was very courteous and professional. What more can you expect from a service company. I highly recommend this technician and his company.

On two service calls, the tech was very skillful in his woirk and was done in less than one hour. The other service calls were not clear to the technician AS TO THE EXACT PROBLEM THEY WRE TO REPAIR. I HAVE REQUESTED THE SUPERVISOR TO CONTACT ME. I STILL NEED SERVICE TODAY.

The service technician was timely and accurate wearing mask and foot covers. The use of the automated system is impersonal and doesn’t afford the customer to be specific regarding concerns and does not allow for personal communication. Yelling into the phone is frustrating and NO good service. There should be more personal service.

I was very happy with the technician. He was very friendly and professional. He explained regarding he was doing and why. Also, told me how to order a new water filter for my refrigerator. The one I had was the wrong kind and was causing my water dispenser problem.

He came on time and immediately identified the problem and fixed it. It was quick and efficient. He explained what caused the problem with our dryer and also for a fee cleaned both dryer and washing machine. He was thorough and professional during service call. I would definitely refer this technician to a friend.

Sears was to come out on Jan 26. It was confirmed the day before and again at 10:00 the day of the appointment. At 12:00 I get a call suddenly there are no techs available and they must reschedule. Not for a day or even a week but a month away, Feb 28. This is a common practice with Sears repair service. They have done this before to me with other repairs. I complained to CHW and they were able to get the service moved to GSA Appliance and they came right out and made the repair.

I'm waiting for reimbursement from Choice for the septic tank than the tech fixed. It's been less than a month, so I'm in no hurry to get that back. Getting the service was a pretty simple process but when I called Choice to file the claim, they scheduled an appointment and when I looked at my thing, it said that the company would be out at a certain day from noon to 5:00. So, at about 4:30 that day, I called to ask if the techs were coming and the rep said she didn't know what I was talking about. So, someone didn't communicate that properly. Then, since Choice didn't find anybody to do the job, I called the guy I knew. So, I was glad that they gave me the option to pick somebody who I’ve already been working with instead of some generic people who don't even work on my type of septic.

I had a cook stove that the oven wouldn't light. I called in to Choice to request a service and it took about three days for the contractor to come out. He was a good quality tech, very informative, and fast. He was in and out, and the service was painless. I previously explained to him what the stove was doing and we made an assumption that it was the burner. I gave him the year, make, and model of the oven. And he was able to have a part when he came, then he replaced that part. The oven worked fine and we went on about our way.

The first of the month, we had a claim with Choice Home Warranty. It was easy to make the claim and for them to come. It took us a little bit longer than I thought it should. But I understand it takes a while to get somebody to come out. The repairman was very nice, clean, and knowledgeable. I would recommend Choice. I had them at one point then went to another provider. I thought they would be better but they weren't so I'm back with Choice. However, you have to go through some changes to get your claim. I would change to have them contact me on the phone after I filed a claim, so I know that the wheels are in motion. There's an automatic email that comes to me, but I would prefer verbal if I could.

Very Slow process. Hot water heater needs to be replaced. Going on day 4 and still no replacement. I continually have to be the middle man between CHW and the plumbing company. Still waiting. I have asked to have a supervisor call me... Still waiting for that call to be returned. It has been 2 days.

Very friendly and much cheaper than Home Shield. Explored ways for me to pay less. They even called me back twice so I could sign up at a later date. I don’t think you can go wrong with a company that treats customers like they do plus they honor veterans with a discount.

CHOICE Home Warranty is the BEST! Efficient, fast, good customer service and affordable price! Well recommended. You will never regret for having them and avoid worries in the future! Been with this company not even a year but the feelings I have right now is I'm always covered and safe when I needed them.

I've been very satisfied with Choice Home Warranty. I like their contractors' promptness in coming to the house, the professionalism of the person who came, and their quality of work. The ice maker in the refrigerator was broken. The gentleman came out, and I needed a new one. He ordered one, came back, and now it has been working well. The contractors come out quick, and depending upon the part that was needed, would determine whether they could fix. It just so happened that each time something was needed, they had to come take a look, order the part, and set up a time to come back.

The old days, I had to call Choice Home Warranty and talk to them. Now, I just do it online. It's as easy as go to the website and log it. I would get another email back from a technician telling me when he would be at my house. I have a gas dryer and it wasn't heating. I went online, filed the request. An hour later, I had a reply and a date and a time that the technician would be by. And he came by and was a very nice guy, knew his business. He looked at the dryer, said he had to order some parts, and he would have them sent to me. I said, "Okay." He ordered the parts and they came in. And they notified him when the parts came in. He came over, installed the parts and that was it. It was nice.

I wish I bought Choice Home Warranty up here quicker. I spent a lot of money on this property that my daughter owns. I don't even own it. And I bought a Choice Warranty on it after I spent two grand on a water heater, 700 on a toilet, stuff that Choice would have covered for the copay. The only problem is, I would get a human when they wanna sell the policy, but I couldn't get one when I need to file a claim. It's an internet process. You go on their site. You file a claim. They would dispatch somebody. They would email who's coming. I'd rather talk to a human being than file it on the internet and get a claim number and wait for them to email me who's coming. They don't have the personal touch. But nobody does anymore.

The repair man was very good. He found the problem and fixed it. We are very happy with the work. I would recommend their work to my friends. Thank you for getting someone here so quickly. Choice Home Warranty has done other work for us and we have always been satisfied with the company sent to us.

Kevin is very knowledgeable in knowing how to repair the problem with my toilet. He is also friendly, easy to talk to and answered my questions so I could understand the problem. He put in motion to order the needed parts to repair the problem with the toilet. It is nice to meet someone who is dedicated to caring for his customers.

They declined a lot of requests for repairs when we first moved in. We bought an old home and they decided not to repair certain things. They did cover other claims. However, at one point, it took them six months to fix our refrigerator. They said there were not contractors in the area. When we did speak to contractors, they said that they pay a fee and that no one really wants to work with them. The last two service calls were okay because they used Sears. Sears is pretty reliable as a repair company. But before that, it was pretty horrible experience. This year, we're gonna be renewing in the next couple of weeks and we won't choose to renew with them.

I'm pretty annoyed with Choice Home Warranty. I had a not such a great experience recently. I put in a claim and the claim was wrongfully submitted. I called them and they said, "If you have a problem with this, call us." I spoke with a case manager, and she said, "If we get cut off, I'll call you right back." We got cut off, but she never called me back. This was a couple of days ago. Right now, my case is in nowhere land. I have to renew some kind of a warranty within the next year and I don't know that I'm gonna go with Choice because this isn't the kind of service I expect.

Choice sent somebody out when I had a claim for the refrigerator and dishwasher. The gentleman that came out and serviced was fine. The only thing I was unhappy about was there were two appliances and they were gonna charge $75 per appliance even if it was the same guy. They also said the problem with the door handles was more cosmetics so they weren't gonna pay to have that done.

The communication part of Choice stinks. I'm 82 years old and I'm not the computer guy. If you live in a small town, don't buy Choice. You'll get screwed. I live in a town of 1,000 people and they base everything on the closest big towns. The guy that always service my furnace, I know him personally as a friend and he lives four miles from my house. But Choice is trying to send a guy to me to fix my furnace that lives in Omaha. That's two hours from me.

All of my involvement with any of their providers has been very good. I had, in one situation, someone who was not able to fulfill their appointment times over and over again. Choice found another service company that handled it very well. I'm comfortable with having the coverage. I have two homes here that are covered by them and I've been very happy.

I spoke with Josh today. A true professional. He knows his product. He helped me out with discounts. I am in for 6 years. He did a great job in answering my questions. You need to take care of this young man. He believes in Choice Home Warranty. I will definitely tell my friends about your company. Choice Home Warranty I am trusting that I made the right decision. I usually do not make purchases over the phone. I am jaded by all the scammers who take advantage of seniors. I look forward to working with you.

I’m not totally satisfied with Choice. I don't like the time frame in which it takes to identify a vendor and then having to then, therefore, wait even longer for the person's availability to come and assess and provide services. The issues that I've had seemed more imminent. Stuff like not having any heat in my home during the winter or not having any cold water during the winter are imminent. I've only used the warranty company four times, and at least twice, I've had negative experiences with the people that they have assigned my case to. They seemed to be not very professional. I try not to use them if I don't have to because I don't feel like being bothered with them.

Leo was kind, knowledgeable, willing to go above and beyond to ensure I received the best plan for my family and our home! He was patient and provided me a wealth of options to choose from. I would highly recommend him and Choice Home Warranty for their amazing customer service and for all home warranty needs!

My covered washing machine broke, and the claim was refused because as they put it it was not due to normal wear and tear. That is an objective opinion and incorrect. The part that broke in their opinion should not have malfunctioned, however it did malfunction and the machine is broken and unusable. I found this rejection unreasonable and unjustified. I contacted and spoke with someone to resolve this issue without success, I am very disappointed with Choice Home Warranty. I am further seeking to address this issue with state and federal authorities governing Consumer protection and rest assured that next time my policy comes up for renewal I will not be doing so.

Personnel was experienced and very well spoken. Explains to me what the service was all about. What to expect. I was given other opportunities to save money on different plans. Enjoy talking with staff on the phone. Thank you and have a wonderful day. I hope I receive all that was promised. I think I would like this plan very much.

They have been here three times and still have not fixed my refrigerator. Each time I've had to book a whole day to be home until they got here instead of a half day. First trip, they didn't diagnose the problem right and didn't send all the parts they needed, second trip on 26 January, he diagnosed the problem but he didn't order the parts so they came back today 1/31/24 only to say they couldn't fix it because they didn't have the parts so now they rescheduled it all the way to February 8.

The service expert was great. He was the most friendly and ammicable young man. Arrived earlier than expected and got right to work. He was able to ascertain the issue and come up with the perfect replacement solution in a most expeditious fashion. I would gladly recommend this service to any one with a similar issue.

Range top front burners not working. Tom arrived within the time window. Diagnosed the issue. Ordered the parts needed. We scheduled a follow-up appointment. Tom was friendly, knowledgeable and courteous. Plus, my dog liked him. It is not good when your cooktop is not working. It will be working soon.

First time using Choice Warranty service. I was impressed. They notified me frequently of the status of my claim and explained the process and options. The provider, Terry **, Iwire, called me early on the scheduled day - arrived - was very knowledgeable to fix the electrical disconnect in a timely and professional manner.

I work a lot of hours and so Adam had trouble getting a hold of me via phone. But we did chat via email and once we finally connected on phone he was great. He ran down my options, explained/answered my questions and got me a great deal. While I think everything in my home is good, it's nice to know that should something break I do have a resource for fixing them. And really, when you think about it, the plan is paid for if you only have to have one thing repaired.

The technician showed up on time and after he tried to fix it stated my dishwasher was DOA and had to be replaced. Donald was quick to assist me going through the process.. Thanks again Donald for all your help. He is one of the tops of your team Choice Home Warranty.

Falcon Plumbing is fantastic. They show up when expected and do a great job. The reason it was a poor experience is that 3 days in a row American Classic Plumbing was scheduled and we waited for them and they were a no show. What a waste of time. Choice needs to do a better job screening contractors.

They were very nice and did the work fast. I didn’t have to wait long for them to come out and check the problem. And once they knew what the probably was they were fast to come back and fix it. Would recommend this company to all my friends.

The service of CHW has been okay. Their pricing is attractive too. However, some contractors are good and some are not. Sometimes it works, sometimes there's some fine print that doesn't work.

I like the peace of mind of having CHW. I know if something is not working properly, I can call up and get someone to come and help me, and I know it's not gonna cost me thousands and thousands of dollars. When I submitted a claim, it took a long time, though, but it was during Christmas and it was hard to find companies to do work during that period of time. The techs who came were excellent. They fixed the outlets that were not working and I like that they wrote up a plan of what they think should be done to the house. They did what they said and they got here when they said.

Took longer than anticipated for the part to come in but once it did the technician did a wonderful job. He was knowledgeable and he fixed it immediately. He was knowledgeable and expressed his knowledge to me helping me understand what the problem was. My dishwasher now runs smoothly and without noise.

Extremely difficult to navigate what is covered and not covered. Hot water heater smells like burning plastic, everything online says turn off and get service! We did, however, the burning smell was the fried timer attached to water heater. Therefore, no hot water until it’s replaced, but Choice won’t cover it, due to it's not normal wear and tear. Meanwhile, no hot water still and will have to pay for an electrician to replace timer and/or by pass it altogether.

We turned in a Claim for garage door opener. CHW could not find a tech to come out after looking for couple days. CHW offer us to find our own Tech. We had it repaired in 2 days. CHW reimbursed the company for the cost of repair minus the tech fee. We would highly recommend using Choice Home Warranty.

The experience was exemplary. I was investigating the best Warranty package for my personal home needs. Choice was the first company to return my e-mail queries. A sales manager- Benjamin D. promptly answered and explained the service and the companies interactions with sub-contractors that complete reviews and maintenance on claims. I needed to add a few appliances to the plan and I was also looking for a long term plan that would provide convenience and peace of mind for future problems and service with my appliances. I am certain with the excellent reviews and countless personal recommendations - that this Warranty program will be a fit for my insurance needs. If I am dissatisfied at any time I am able to cancel. Thanks to Benjamin for his diligence in providing me with the information in order to make the decision with the "total plan".

Quality Masters Appliance Service LLC - San Antonio did arrive on time and evaluated the issue and determined that there are two part that could be defect. He determined that the most likely to be defect needs to be replaced. The next appointment was in two days which I appreciate. The repair will be done today 31 Jan 2024.

The sewer line had backed up into the house. I called CHOICE and used the automated system to file a claim. Within minutes, I received an email notifying me of the appointment. As this was an emergency, I contacted the plumber and they were able to come out the next day to fix the problem. (I do have to reach out to them again as we are still having an issue with a slow drain in the bathtub in the second bathroom).

So far, Choice covered everything that we have. We had a plumbing problem when we first got here. Then we had another plumbing problem. In the furnace one time, it was a messed-up deal. They had to send out two different guys. The first guy came out and he couldn't fix it. Then the second guy came out and didn't have the right stuff he needed. So, he had to come back, but it finally got done. The second one on the heating was very good, and the plumbers were all fine. Choice is raising their price all the time, but overall, I'm satisfied with them.

Choice sent a guy out to look at my air conditioner 'cause it's freezing up like a block of ice. The HVAC guy recommended that the whole unit be replaced 'cause it's gonna fail, but Choice won't do it. They said they wouldn't do anything about it until it failed. Also, there have been two technicians out for the air conditioner and they were fine, but it took a while for Choice to find somebody.

I am very satisfied to the service. The technician came very soon. It didn’t need to wait a few days as I thought. I would like recommend them to my friends. Actually, I got recommendations from a friend of mine. I think this company is reliable. I even plan to quit the property management because I don’t think I need them anymore.

This company was professional with a friendly attitude. He was efficient and paid attention to details. He and crew did an excellent job over and above what was needed. They replaced the parts in a timely manner and explained detail for detail what and why we had the final result. They showed and explained how the water ended up in the safety valve. They were a pleasure to work with and I would recommend them for anyone who needs help with their furnace!

They called me on my cellphone at work, several times. I thought about it for a while. Then, I agreed to join. They were polite and answered my questions. Time will tell how responsive they are to my future home needs. This should save me some money on appliances, ceiling fans, water heaters, etc.

Overall the experience was positive, only negative was the length of time getting a person to fix the problem, a lot of that was due to the extreme cold spell we had been having. Otherwise the whole thing was handled very well. So personally it was worth getting the coverage from Choice Home Warranty.

I have filed multiple claims for Heating system in my home, once every year and contractor makes my system in very bad situation and The Choice Home Warranty refuse to cover the repair recently as I am who made the system broken and they are not accountable for it. I don't recommend this warranty company at all.

The technician did a great job installing the water heater. Very professional. He was very prompt. I only wish his schedule wasn't so far out. Maybe he should he should have declined the project; CHW scheduled the on site visit for 1-1/2 weeks out. Then to schedule the work and get the parts took another 6 days. I don't think CHW or the repair technician to make anyone wait almost 3 weeks for a repair like this. I spent a bunch of money on bottled water.

We have pay everything to change cartridge he did plus his visit money cost approx. $270 even we have home insurance we pay for it. Not good, Ripped off. Having insurance paying for it when we need to use, we as customer to pay for it just make no sense.

Mr. ** was very professional and able to answer all of my questions. He took the time to make sure I understood everything we discussed and was very patient with my hearing problem, repeating when necessary. He was very courteous to me and is a valuable asset to your company.

First time we have used the service. Tech was friendly and courteous. He quickly completed the repair. He had the part with him so we didn't have to wait for him to get the part and come back out. He cleaned up after he finished. Very happy with the service.

Reported to Choice Home Warranty Company to fix a simple broken element over 2 months ago, still pending in order the part. Very disappointing for their services for communication and customer service.

Angel in your sales department was very informative and handled his presentation and my questions very professionally. Although the service on repairs is very important, communication with the representatives handling any issue is equally important. Angel did an excellent job of making me comfortable with my decision to change from a competitor to your service.

Open Claim and Sears Pickup claim but technician did not shows up and not inform me. I call to Customer service and they Reassign Claim without any issue. Service done and Offer me Prorated amount to purchase new Washer. I am with Choice for 3 yrs and no issue. I am very happy with Customer service and will recommended to all my friends and family.

The service tech was earlier than expected but that was great. He was knowledgeable and handled each issue at hand. I would recommend this company and plumber anytime. He has to order parts for my 3 toilets and then get the approval from Choice to do the repairs. He explained in detail how long it would and I on the schedule for July 2nd.

Maurice ** was very knowledgeable and polite and helpful with getting me the best coverage. I am looking forward to working with him if I ever need to get ahold of him I’m sure he’ll be able to help me with anything else that’s required. I’m hoping this is satisfactory.

I was very pleased with Good 2 Go plumbing. They were very efficient and I would recommend them to family and friends. They responded in a timely manner and went to work solving the plumbing. They also left everything clean and ready to use. I will definitely rely on them if the problem arrives again.

CMT Appliance Repair arrived. Communicated with me prior to their arrival to provide a more accurate timeframe. The technician (Mike) arrived on time and immediately got to work addressing the issue. Mike was very personable and explained what the issue was with our appliance. I will definitely utilize Choice Home Warranty and CMT Appliance repair again in the future.

Air conditioner part. House at ** Choice home warranty did not want to repair because it had hard water sediments.

I found it difficult to get through to someone and had to submit my claim through the automated system then once I did get to talk to someone on my second attempt at calling they informed me that they do not offer emergency services. I have no running water. However I did get a quick response and have an appointment scheduled for the day after tomorrow.

My satisfaction went through the roof when they worked with me when my debit card refused to work and charge was denied. I had to call the bank and get my spending limit raised and had to have them call back. After they called me back we reran the the card and of course this time it went through.

I said I didn't want Sears and they sent Sears anyways!!!! I had to switch last time also!!! They'll say the work is done and never show up!!!! Another guy said he didn't know how to fix the washing machine!!! Nomad is way better!!!! Takes forever to change repair services!!!!

The team provided the much needed assistance to solve the problem. The issue was fixed timely and the team asked if I had any other questions or concerns. It was a breath of fresh air for courteous customer service and excellence in profession to solve the problem. The team presented the issue that caused my issue and showed me how they were to fix it and presto! Thank You!

Technician was accurate. Very knowledgeable. He gave me a time and came at that time. He did a temporary fix and said he would order the parts needed to make it permanent. It was no fuss just easy to understand. If I have any more problems after installing the part I should consider a new garage door opener.

Your technician(s) are excellent. But your company (CHOICE) are misleading & dishonest. I was told if you can’t repair the item it will be replaced (replaced @ 50% of replacement value). What a scam. I will definitely not recommend or renew with your company. And will be switching over to First American. I’ll be writing bad reviews on all the social media platforms.

Great work ethic. He is pleasant and professional. His communication skills were great, including calling with an ETA. He arrived promptly, well within the expected period of time. He is knowledgeable and explained exactly what he was doing and why, and in terms that a lay person could easily comprehend. He is very neat and left the kitchen looking exactly the same. With one exception - we now had a working icemaker and water dispenser. We would definitely recommend him, without hesitation.

The plumber sent to unclog my drain was a very nice gentleman and a professional. He was very courteous and listened to my description of the problem. Gilbert had the drain cleared up in roughly 20 minutes and did not make a mess anywhere. I will highly recommend Gilbert to anyone needing plumbing repair.

The response time from the time I file a claim is very timely and the contractors do a great job and I am very pleased with the progress and job satisfaction of the company. I would recommend Choice Home Warranty to anyone who is interested in a good home warranty company. I don’t know what else I can say except I am very satisfied when I file a claim.

I cannot give an honest review at this time because the repair process is not yet completed. Parts to complete the repair are on order. Once the parts are received and the repair process has been completed I will be able to give an accurate review. Two separate crafts have been involved and that has created additional time to schedule the work.

In Sept was without a refrigerator for 35 days till was fixed. Now it is broke again and told it will be fixed this Friday. If so again will take 16 days to fix. Is really hard to go so long with no fridge, Not sure what I would do if had a family.

I was very pleasantly surprised by the follow up to my inquiry regarding Choice Home Warranty. I had filled out a request for info online yesterday and received a call from Bryan first thing this a.m. He was very clear in his speech and very patient in answering all my many questions regarding what Choice Home had to offer. I appreciated the fact that he was very knowledgeable about your services and contract. He's an asset to your company and I look forward to reviewing all the information which he has sent me and my husband.

The repairman was knowledgeable and polite. The repair was handled quickly and accurately the repairman arrived on time. The answering service scheduled the appointment quickly and conveniently. I would highly recommend this warranty service. This is the 3rd time they have repaired my appliances and each and every time they were accurate and my appliances were repaired correctly.

My first time to use Choice Home Warranty was a very positive experience. My washer needed repair and the response to my claim was very timely. The technician who came to my house was thorough and professional. The needed parts arrived quickly and my washer was repaired. I am a satisfied customer.

The response this time once my claim was made was very efficient. The representative Dixon that came to inspect my dryer was outstanding and very friendly. It was a pleasant experience. I will definitely recommend Choice Home Warranty. Thank you for your prompt and friendly service. Dixon gave some good advice on what needed to be done to help the functioning of the dryer.

The outcome of my Warranty experience was good. The time it took to get there was trying. The Two (2) months it took to be without a refrigerator for Choice to make a decision to repair or replace has been difficult, especially during the Holidays. However Choice got to the correct decision and outcome, so everything has worked out satisfactorily. Now - I just have to wait another 30 days to get the payment card from Lowe's so We can buy a replacement refrigerator. So, that makes the entire time without a refrigerator three (3) month. Not what we anticipated but we’re getting there. Thank You Choice Warranty.

Choice promptly sent a technician to diagnose the appliance. The technician from Fuse HVAC and Appliance Repair arrived on time. He was very courteous and thorough. He submitted a report right away. Choice keeps me posted of the status of the claim via email. Choice did a good job in handling this claim. I certainly would recommend Choice to others.

I have been without hot water for a week. It took several days for plumber to come and then we did not get ok to replace or repair heater. I am still waiting and this has been a terrible experience. I am disappointed with the service and hope you can get this heater replaced tomorrow.

Technician was great, he explained what he was going to do to fix the problem. According to him Choice would not pay in full the cost of the faucet that was needed for my sink. The type I have is a discontinued model and my cost for a similar model was $169 dollars. I purchased the faucet and the tech installed it. Is this warranty good if the consumer is paying hundreds of dollars per year? Will follow up with Choice Warranty'.

Updated on 2/2/2024: The repair company cancelled our appointment and rescheduled for the following day so I had to take 2 days off but they did repair the water heater yesterday. So we had to stay home two full days...bummer. It would be nice if they could give you a more accurate time for when they are going to arrive.

Was a real pleasure working with this technician. He was very knowledgeable kind and explained everything, and answered all of my questions. He showed me the issues and explained next steps and options. Very good experience. Would definitely recommend this technician. Keep up the good work and keep listening to customers. It really puts their mind at ease.

The online enrollment process was easy, but I received a phone call from a rep at Choice Warranty who assisted me in getting a better deal. He was pleasant, very informative, and accommodating. Excellent customer service! I look forward to receiving the same attention and immediate response should I have any issues with the repair or replacement of covered major systems and appliances. Thank you!

Ivan the plumber from Innovative plumbing every day arrived early to appointment. He provided a shark fitting to resolve leaky juncture. However it took Choice warranty over an hour to approve a 5 minute solution.

Both situations were addressed immediately and repair people sent. It has been a pleasant experience to have these issues addressed immediately and by true professionals. I would recommend the coverage to every homeowner. Choice Home Warranty should be part of every home owner's portfolio. Considering the initial cost and the potential for future breakdowns and replacement of broken features, the cost is more than reasonable.

The technician was experienced. Choice warranty is a useless product, as you have never covered any claim. It took too long to find anyone to come. The technician came finally at midnight. I paid myself for them to do the repair and again it was past normal work hours. They completed work after 10 pm.

Agents appear to go by a script and will not use common sense to answer my concern. Seems that CHW doesn't really care about the consumer. I'm still awaiting resolution of my claim. Maybe my review will change but I doubt it. Seems that CHW tries to expand any loophole they can to avoid providing any service to the consumer. I will not recommend CHW to anyone.

Fastest response I have ever experienced! Efficient! Friendly and knowledgeable! Two servicemen from a local area provided excellent service to repair my garage door that was not responding to the remote opener. Guess what! A broken bracket that they repaired in record time. And gave great advice for the future of my 1980 something garage door.

Despite my previous bad experience with Choice, I had to call in the home warranty for a repair on my garbage disposal. I put the claim in online at 10:30 PM on a Thursday, worried that I would have to go through the weekend with a leaking sink. Within two hours, I had an email reply with my appointment time for the next day. The tech showed up early, was polite, knowledgeable, did a great job in a very timely manner. All in all - the tech was amazing and I was very happy.

Excellent service from Doctor Circuits Electrical. Based on their response I would recommend them whether they are part of Choice Warranty or not. As for requesting a repair from Choice, there was a quick response as to who and when I could expect service. Will consider renewing with Choice when my current contract ends.

My icemaker quit working so I made a claim online on a Saturday. They had a technician at my house on Tuesday. It needed a part, which they ordered. After receiving the part the technician returned and completed the repair. I was very happy with the process. It was so easy and hassle free. The technician was very professional, nice and helpful. I highly recommend Choice Home Warranty.

Firstly, someone from the company, B2U Preventative Maintenance Services called to confirm that I was on the schedule for the day and gave me the name & no. of Tech. Later, The Technician - Isaak contacted me about fifteen minutes prior to visit; he showed up on time; took care of the problem and reviewed with me. Very polite and efficient! The heater has been working very well ever since this visit.

The technician was nice and friendly. He worked hard to get the clogged pipe to start working again. His efforts were rewarded. His office communication was superb. They were in touch with me in advance and shortly before the technician arrived to make sure I would be ready. I would recommend their services.

I explained to Nick, what I had experienced with my heater running on and on without resetting. Nick checked all parts of my heater and found no problems. He was very thorough, polite and professional. He even helped me move some things around so that he could get to the attic..

This claim was handled promptly. I was kept informed of when a technician would be at our house. The technician was professional. He was knowledgeable of the problem which he explained to me and it was quickly repaired. No mess was left behind. I was very satisfied with this service.

A new heat element was installed. I'm happy now to be able to dry my clothes instead of having to hang them all up. The man that came was courteous and worked quickly. He didn't seem like a happy person but that didn't matter to me as long as he did a good job.

Even though they repair the garage replacing the spring I would have thought they would have replaced both sides. Then they did not seem too sure of the job on the next steps after the spring was replaced setting where the door should stop at. They had to call someone else on setting where the door should stop. There is a local garage door company here. Why would you not work with them since they are local and would not have to travel that far for a simple repair.

I was very pleased with the Sears Technician. He was polite and seems to be knowledgeable. I was "VERY Disappointed" with CHW decision to not cover the repair. The malfunction of the unit was the result of a failure that happened inside the unit. I can understand if the failure happened due to something that started outside the unit. I have submitted an appeal. I hope to receive a positive response.

Technician from Bella Vitta solar came out and replaced a part and gave me a new remote for my ceiling fan. Jason was fast and knowledgeable. Pleasantly surprised by the efficiency. The job was done in less than one day from calling in the problem.

After the request for repair was made, it took 3 days for the repair company (Sears) to come by. The day I made the repair request I received a text from Sears requesting the model # and brief description of the problem which I promptly replied to. The day the repair was scheduled for I got another text again asking for model # etc. The time frame for the repair was from 8am - 5pm. The repair tech showed up at 6pm. He was not able to do the repair because he didn't have the part(s). If Sears knew the brand, model # and problem I anticipated he'd show up with the parts to make the repair. He said the parts would be ordered and that his 1st available date to come back again is Feb.10th. I am very disappointed with this service and am not sure I'll renew my service contract with Choice.

I did not get a replacement, Technician was only allowed one hour to work on it. I received 1/3 of the cost after the depreciation of the refrigerator, I consider it a low offer, but I accepted the amount. I have not received the eCard for Lowe's yet for the replacement.

The technician that came out to my home was outstanding. Had the leak on my hot water heater repaired quickly. He gave me some tips and also an estimate on what it might cost to replace everything that has to do with the water heater. Very friendly. He even took some time just to chat. It was obvious that he knew exactly what he was doing. Had everything in his vehicle to make the repair right there. No I'm not getting paid for this review. Adam, AG Plumbing out of Eagle, Idaho.

After a month of having 4 contractors assigned to the claim because 3 of them declined to do the repair, the last contractor's recommendation was denied due to contract exclusions. The availability of experienced contractors willing to perform the work is a problem. The variety of extraneous exclusions in the contract interfere with having covered work completed. For example, the vent to the bathroom cannot be cleared because the contract excludes accessing the vent through the opening in the roof.

The tech was great. My disappointment was that I was very clear on the claim that the issue was a wine cooler/refrigerator that was not getting cold. You sent a tech, but then denied claim saying it was not covered. Why would you even send a tech then? Makes no sense.

I purchased a brand new dishwasher for $800 in 2018. The user interface developed a short circuit, the part is about $200. The tech came out and diagnosed the problem quickly. The tech was awesome. When he called Choice Warranty to cover the repair, Choice Warranty sent me an email saying they were just going to “buy me out” for a dishwasher replacement. But instead of a check for the price of a new or even reconditioned make and model of my dishwasher, they tried sending me a check for $250 and leave it to me to apply it toward the purchase of a “similar make and model”. I should have never switched home warranties, you definitely get what you pay for.

Choice Warranty handled this claim very well. I made the claim late Thursday and later on that night I had an appointment for Friday. The Air tech was very polite and knowledgeable. He had the problem diagnosed and fixed in a short time. Although it was not covered under the warranty, I was very happy to pay and have the air working again.

Water heater went out and I have a medical situation here which requires me to have hot water. The tech rearranged his schedule to see me 4 days before my scheduled appointment. I now have hot water when needed. Excellent service! I have recommended Choice Home on many occasions and will continue to do so.

I had at least ten technicians and over ten appointments without one technician taking the job to fix fans in my home.. It has been very frustrating going back and forth with the company after no shows and not being able to speak to a management to get the case resolved.

Tim was great. Very pleasant and fun to talk to. Very knowledgeable and did a great job. He was on time and even went above and beyond when fixing the garbage disposal. I would definitely recommend him for the next time.

This has been my worst experience the way they schedule appointments without any concern if I'm able to be home or not. Granted, they are scheduled quickly, but most inconvenient. It would be much better to be given the vendors' information and be able to make a convenient appointment on my own. Also, in the request for service page, I explicitly stated what type of heating system I had to make sure a qualified person was sent out. Not only did they send someone out the first time who was not qualified, they did also a 2nd time, and this is for heating. It took over 2 weeks to get a qualified person out. The 3rd time a charm. This to date was the worst experience ever. The 3rd tech, though, was able to fix the situation rather quickly. If only CHOICE bothered to read my request and send out the correct person, the first time, for my hydronic heating system.

We had a great experience with Mr. ** our electrician that came and repaired our damage electrical panel, very professional, punctual and knowledgeable man. I would highly recommend him for all your electrical needs. He answered all our questions and he was very patient. I intend to ask for him for all our electrical issues.

Choice Home Warranty, came out within 24 hrs. They made a final determination on the fridge. They took care of they issue as they advertise. Repair or replace, extremely happy with Choice Home Warranty. Just renewed my policy. I would definitely recommend to anyone searching for a homeowners insurance for their home. They earned the 5 out of 5 stars!!!

I have been a customer with another home warranty company for over 12 years and was recently so disappointed in their customer service, I decided to shop around. Found this company online and filled out my information to request a quote. Within a few minutes, I got a great quote and a phone call from Robbie about the warranty plan. He was able to offer me an even better o we the phone price. Robbie answered all my questions. He was very professional in his presentation of the benefits that came with the warranty. In the next 10 minutes, I was a new customer of Choice Home Warranty. The plan sounds great and the rep was great!! Looking forward to a long relationship with this company!!

I am a little disappointed in both the warranty company and the provider. I have been told by the representative certain services were provided, not so much. Also, the provider set up a service appointment without contacting me first to determine if it was convenient with us. Not sure what else I can say. I will know more after the service provider had been to the house.

Unit was and is making noise. Evan, very nice, was here and unit was quiet. When he left it started as usual. I’ll try to record noise and I know I have 30 days to call you. I’ll try to record and then call you to come back on a few days.

Very informative and to the point of my needs. Very polite and answered all my questions and concerns. Avery walked me thru the plans and prices as well as discounts afforded to me. I was greatly pleased with the service I received and look forward to being a customer. I will recommend your company to my friends and family.

The two service technicians have been courteous and friendly. They both appear to be well qualified for their job. They arrived promptly and quickly diagnosed the problem. The only issue so far is parts being available. It appears we have the last part needed and the final repair is scheduled for Feb 1. I am concerned, however, the second technician recommended to Choice that the unit be replaced and was denied.

I've been very pleased w the warranty program that I purchased from Choice Home Warranty (CHW). Each time that I've had to put in a claim, I have immediately received an appointment w the technician. I didn't think that I would be utilizing the program as as much as I have, but it's so reassuring to know that I can always put in a claim for the issues that I seem to be having within my home. I'm extremely glad that I purchased the warranty program last year!

I have had a home warranty for about 8 months and for the first time put in a claim. Choice Warranty sent out a plumber who said my repair was due to normal wear and tear. Choice warranty disagreed and sent out a second plumber who again said that the repair was needed for something due to normal wear and tear. Then I received word from the plumber (not the warranty company) that the claim was being denied.

We have water pressure regulator function problems recently. By reporting issues to CHW, the response is prompt with contractor assignment setup, status tracking info, repair authorization approved. All the above procedure are within couple days. Very impressed. Appreciate to the CHW team's professional, excellent service! Strong recommend to friends in Bay area pick this team as first choice for home issues.

Dryer diagnosed quickly and repaired on the spot. Technician was very nice and did not make a mess. He was at my home for less than an hour. I’m glad I purchased this warranty, saved me a lot of money. Being on a fixed income, having a warranty assures me I will only have to pay the deductible.

Choice insurance states that the dishwasher had to be replaced. They offered me a lower price than what I have to pay to replace it. I don’t know what they are basing that price on but it will cover about one fourth of the price. I will have to pay the extra cost in order to replace my dishwasher. I’m very unhappy with their service and pricing.

Had a leaking shower. The plumber (SA Plumbing) was great! Had to have some tile work done to finish the repair. Choice insisted that was a new claim and I would have to pay another fee for that work. I talked to three different agents. Asked to talk to a manager to resolve the issue. It was part of the original plumbing issue and I should not have to pay another fee. Was told the "manager" would call me. They assigned a "Handyman" to do the work. Appointment was two weeks out. I had a professional tile guy come out and do the work. Waited three days before I cancelled the claim for the tile work. The manager never called me.

Very professional service and technicians. Would highly recommend Choice. I have used others but this has been my best experience. I hope I don't need to use them again but would not hesitate if the occasion arises. A great value and endorsement without reservation. This has been a great find and you can't go wrong with Choice. And the price is right!

Earl from Jake’s Plumbing was friendly and professional and made the repairs to our toilet in a timely manner. When we first made the request for the repair our appointment was made for a week later so I called the technician, told him our situation and he came out later that day.

Garage door was fixed quickly. Technician was professional, friendly and knowledgeable. I would have never figured out that it was an internal logic board failure so I'm glad I had a professional fix my garage door. It's hard to find good, quality professionals these days and I highly recommend this technician.

So far I have been pleased with service, I have only used you twice since enrolling with your company. The techs have been knowledgeable on what needs to be done and get to it as soon as the parts have been delivered. As long as the work is done right I'm a happy person.

Alpha Heating & Cooling LLC from Dothan, AL and Mr Sammy ** are outstanding in response and customer service. Always a pleasure to work with and very thorough and professional. Thank you for another timely and good job. I would recommend their organization to anyone needing a great service experience that goes above and beyond.

The problem was taken care of very timely. The provider was on time and very helpful. CHW was super fast on taking care of the problem. I highly recommend them. I don't what else to say except I have been with this company for 6 years and still recommend with no complaints.

The way I have been treated by Choice Warranty is absolutely ridiculous. No actual facts on way the claim was denied. Technician very surprised they denied the claim. Choice warranty assumed a lot without actual facts. Made things up to deny the claim. I have all the proof that Choice Warranty did lie on the report for denial. Case manager won't even pull the recorded conversation between the Technician and the claims representative to verify what was said. Very disappointing. No mouse, no power surge, and blower motor is properly installed. No reason to deny the claim. You can clearly tell that's installation and not a mouse.

My septic system was reported to me from malfunctioning and I immediately reported it which happens to be on the same day I had met my 30 days after purchasing the policy. When my case manager called, she stated that Choice Home warranty could not pay for repairs because they had happened on the same day the policy became active and from their experience and she knew the system had broken previously all this from experience. She then hung up the phone on me. She was very rude and acted only on suppositions and gut feeling, she asked me to look at the policy and the policy only stated that coverage would only pay for items reported after 30 days. Now I have an $ 1800.00 unplanned expense and paying an insurance which is not abiding by its own rules. Please be aware of their bad practices.

Very professional, did an awesome job! Cleaned work area, very clean while entering and exiting my home. He explained the function of the new water heater and showed me all shut-offs. He explained the steps to take if I have a leak anywhere in my home. The company made certain to keep me informed of arrival time of tech.

The technician was fine, but the furnace stopped working during a very cold spell (temp in the teens) and I was left without heat in the bedrooms for 4 days because Choice could not find a technician to come sooner and I was not allowed under any circumstances to call one and get reimbursed. By the time the tech got there on day 7 after I placed the claim, the furnace performance under similar conditions could not be tested because it was not cold anymore, so I was told everything is working fine and I have to wait until the next cold spell to find out if that is accurate or not. I feel this was an utter waste of my $75. I should have just bought a space heater with that money.

I was assigned a technician in record time to repair my air conditioner. He showed up the following day, diagnosed the problem and submitted his report from his vehicle. Once the repair was approved he replaced the condenser fan. Best experience I ever had with a technician. He was great!

I was very well pleased with my experience with Choice Home Warranty. They were quick with their response to my request. The technician came out promptly, was very courteous and respectful. It was pouring rain the day he came out, and he even took his shoes off before coming in the house! I would recommend Choice Home Warranty to my friends.

Recently, my furnace motor wore out during a frigid spell in the weather. CHW was great about approving my repair request in a timely fashion. They took care of everything. We had our heat back quickly and painlessly. I only had to pay my $75 fee to my repair technician.

Our heat went out on an 18 degree night and our house was down to 56 degrees at night over a weekend. I made a report but was then given an appointment for 5 days later. I looked up the company which posted 24/7 service on their website. I called the number provided but they claimed it was not that company. I then sent a message via their Facebook page. I tried calling Home Warranty again to see if we could find help before the next week. My husband also tried to see if the Warranty would be good if we found another provider who could come on the weekend. We were told we would have to cancel the appointment scheduled and start over. By this time it was close to the second night.

We are very satisfied from the time we submitted our request to the time the job was completed. The company answered our service request that our dishwasher was not starting, in a timely manner. The process was fast from start to finish. The technician was knowledgeable, easy to understand and polite.

The sales team was professional and explained everything I am getting in my package. The rep explained the pricing and how it breaks down for yearly and monthly charges. He also explained the exterior plumbing coverage. Very good service from the sales end. Hopefully they don't fail when I call for service.

Called to report that my furnace stopped working. The CSR quickly took my information and filed my new claim. Informed me that depending on the repairman's schedule it could take up to 48 hours. It's supposed to get down to 40° tonight so I hope he can make it soon.

The man who serviced our washer, was very nice and put in a new belt. However, I told him the tub was also leaking and he said he would have to get a part. I paid him, and we never heard from him again. Still hoping he will contact us.

I like their price and getting in contact with the rep was easy.

I been with CHW since 2019, on Jan 24, I placed my claim online. Service charge was $ 60.00. On Jan. 25, I checked my email and service charge was increased to $ 85.00. Called CHW and rep. told me that there was a glitch in emails that the reason I never received a notice of increase. When I tried to understand why CHW increased my monthly rate and service fees my contract got cancelled. Called again and spoke to another rep. She told me that she can't re-instate my contract. So CHW increased my rate and cancel my contract!!!

Dear “Choice Home Warranty Executives”. I recently had the pleasure of speaking with a customer service manager named Ray J. at "Choice Home Warranty" operating out your office, somewhere in Florida who went above and beyond to ensure my needs were met. From the moment our conversation began, it was evident that this manager (Ray J) was a careful listener, genuinely interested in understanding my concerns and finding a solution. What impressed me the most was Ray J’s ability to simplify the complex issues I was facing. He patiently listened to my explanation and asked clarifying questions to ensure he fully understood the situation. This attention to detail not only made me feel valued as a customer but also allowed manager Ray J. to provide me with the most accurate and effective assistance.

I've had some issues with my heating unit and with my warranty with Choice I would submit a claim and Choice would process immediately. I've had very good service with the Technicians that have been selected as well. Air Dominance has been the Company and Payton, the owner, has been very helpful and professional.

I have had 2 claims. Both were declined immediately. The first one got reversed and was paid. This new one however is different. It got denied because there was a crack in the water line on my humidifier. This company says a “crack” is not normal wear and tear. So this company thinks that plastic or rubber lines are supposed to last forever because if they don’t, they won’t cover them. Not only did it get denied for that ridiculous reason, but when I tried to contact the case manager assigned to my case, the extension number I was given kept saying that extension was shut off and I couldn’t leave a message. I made an appointment on THEIR calendar for a review of my case and they never called me. I should not have to jump through this many loops to get my items fixed that are under a warranty. Stop denying every claim you get.

Since 2/23/22, our HVAC system has been repaired 4 times. On 1/10/24 our heater failed again. The technician sent on 1/12/24 advised that the technician sent by CHW in September 2023 installed after-market parts and modified the wiring harness to make it work. This caused the current failure of the heater. CHW FINALLY determined that the unit should be replaced, which was done today, 1/25/24. We are disappointed that our mid-range Carrier furnace was replaced with the lowest model Bryant furnace, with out-of-pocket cost to us of $1,450. At least it appears to be working.

Men Love Appliances has been the best so far and I would request them again. Very professional and knowledgeable. Knew what needed to be fixed and took the time to make sure appliance was working properly before he left. Cleaned up any mess he and made sure everything was put back in place.

The Choice Agent was kind, professional and courteous. After answering the necessary questions, my call immediately transferred to a claims tech. The Claims tech was also kind, courteous and professional. After receiving complete details, she explained my situation would be a new claim because the dishwasher was draining the night before. I asked, if possible, to have Tony ** return because he's experienced in dealing with Fisher & Paykel dishwasher. Tech explained that techs are not manually assigned and after giving me the new claim number, suggested I contact him directly. I did send a text message and email, immediately. Thanks for the wonderful service you provided on my first claim. Charles

I called Choice on Monday Jan15 when we discovered our furnace wouldn't come on. Left all the info on the automated system and waited for updates. We were informed by text and e-mail that service was scheduled for Saturday Jan 20, and of course this would be the coldest temps we've had this winter. Tech arrived Saturday evening and made repairs and had the furnace working within an hour. Overall service was very good other than the 5 day wait and the tech was great.

Everything went fine and the service time was really good. However the $900.00 labor charge Leyva's charged seems to me to be an extraordinary high labor charge. The total time was approx. 5.5 hours. Can Choice Home Warranty reimburse me for the labor even though Carrier had a parts warranty? Thank you.

Kerman was Professional, communicated what needs to be done and what is the next step. He followed up with approval the same day. And then called back to schedule the maintenance the same day. Things should not take long time to be fixed if you have the right technician. JW heaters and drain, thank you very much for the great experience.

I love how you tell your customers to be accurate and fair with their reviews when you guys are unfair with how you cover systems in the home. On November 16, 2023, you did miraculously approve a furnace replacement for me (You've denied two other claims). However, I still had to pay $840.00 to cover "outside cost" for the installation. All they did was add PVC pipe extension for the drain and a little extra ductwork to meet the new shorter furnace(I could have done that myself for less than 200 bucks). That was after I paid a 75-dollar service charge to have someone come out and look. 68 days later that same furnace malfunctioned. Now I knew you wouldn't cover the parts because they would be under the Manufacture Warranty, but you also stated you wouldn't cover the Labor to replace them, which will cost more than the part.

William was patient kind and knowledgeable…I’m new Thanks to William for explaining the process with clarity.. Sounds like a great deal! Time will tell.. I will tell others about this..The 49 $ per month for one year is reasonable. As long as the service is fair and they stand on the agreement! Love This and best wishes.

Kim was very helpful. She canceled my plumbing claim as I had a technician come out and identify what the real issue is with respect to water coming through the sheetrock into our downstairs bathroom. It's ductwork for the dryer that is leaking so Kim initiated a new claim for ductwork.

This case was handled very poorly. From the beginning. Only good thing was the tech from Same Day Appliance. They are first class company. I was treated by your case managers very poorly as to case went. They were very hard to reach and trying to explain anything to just did not seem to understand my point. I know they are following your policies and I don't blame them for that.

Took 19 days to send two different technicians to my home - first one took $75 fee and then his manager said he wasn't qualified! Resolutions manager insisted on sending a second opinion - which simply verified what the first technician indicated before his manager reinterpreted what he said and indicated they did not have sufficient expertise or training to service my second refrigerator. Now I'm referred to a "case manager" to appeal their decision that since appliance is unrepairable it's a result of wear & tear which is not covered by warranty. Whole process is designed to wear on patience and produce a runaround for me as a customer whose done business with Choice since 2018.

It’s been a couple of weeks. We are still waiting on parts. Contractor is very professional and prompt. He knew precisely what was wrong. He’s let us know he’ll be back as soon as parts arrive. I’ll gladly provide a proper review once all repairs are final and completed. Thank you.

Dryer was shutting off and error code showed vent was 90/95% blocked. Had been bitter cold and snowy outside but couldn't visually see blockage so called CHW. Technician was scheduled for about 4 days out. Even though the error code cleared and dryer appeared to be working the tech checked things out and explained it was probably weather related. He explained how to reschedule at no cost if problem recurred and even gave advice re our malfunctioning refrigerator ice maker. Even though it cost us the $75 service call it was reassuring to know that the warranty works as promised. Recommend CHW.

Setting up a claim was fast. I am not a fan at all of all these automated calls, I much rather prefer personal experience with live person but the automated machine was able to help and understand me. Prompt response from customer representatives. Ease of communicating with the tech companies.

The electrician was amazing. He did a fantastic job. I would recommend him to anyone. However, it’s frustrating with your company to get a person to talk to. I was repeating myself time and time again to your recordings. It wasn’t understanding what I was saying. All I wanted was a person to talk to, it’s frustrating that you pay this kind of money to only talk to a computer. At least they were able to call me back.

I received great customer service, The service Rep was very patient and willing to answer all my questions. The service Rep was very honest and caring for my needs and did not try to sell me more than what I needed. The service Rep made sure I understood everything I was getting.

The workmen was professional, courteous, and got the job done in a very short amount of time with little or no mess at all. I would definitely have him back at my home for any future work that may need to be done. Again, thank you for your prompt and professional service.

Technician was very knowledgeable about the system and knew immediately what was going on. He patiently explained it to me where I could understand and closed up in a timely manner. He was also friendly, patient, and not above taking the time to satisfy my need to “get it”.