Choice Home Warranty Reviews

Sometimes it is a bit of a wait before the technician can get to us. We live in a rural area and, from the time we filed a claim, it was almost a week before a technician was assigned to us. Once he had arrived he was very personable and competent.

It took just over 3 weeks to get someone out to come repair my A/C! Two appts. were scheduled, then cancelled. New appts. set, and cancelled. I pay every month and expect that my home warranty would have contractors ready to provide the service! Customer service, when called, would tell me, “we are trying to find someone”. No monetary compensation was offered for the delay, yet, CHW, takes their money as scheduled, every month! The experience was very frustrating and my house was 80 degrees for 3 weeks!!!

I've had 3 claims in the 3-4 years I've had the contract and each time the worst technicians come to the house for the repair. Twice a tech came to the house, collected the payment and never came back. This time it's the water filter in the fridge leaking. Probably a 85 dollar part and the claim is just over a month old and still not fixed.

I was lied to twice on two different days about what the out of pocket cost would be for repairs, when I called to rectify the situation, the case manager said I was on my own, they would do nothing to correct the situation. I had to take two days off of work because they scheduled the technician to come out to my house, which required me to be there, when they knew the parts would not be in for another two days. Overall I would never recommend Choice Home Warranty to someone I hated, much less a friend or family member.

Our microwave stopped working in early March, and the matter wasn’t resolved until early May. The technician was wonderful… but the total lack of communication from CHW has been frustrating! I had to take it upon myself to work for 2 months on phone calls between CHW and the repair service company, only to find out that the part needed was no longer available. No one ever communicated that to me… In fact no one communicated with me at all. Finally got a settlement amount of about 20% of the cost of a new microwave. I wish now I hadn’t paid for a 5 year warranty contract… Would like to change to a different warranty company.

They are scammers. All they want is your money. They will find an excuse not to repair or replace your equipment. They will argue and argue not to honor the warranty but they will take your hard earned money gladly. SCAM.

The tech from Sears, Austin, was energetic, thorough and easy to work with. He explained the situation very clearly. It is too early in the process to make a final statement regarding Choice Home Repair at this time. I will post a final review when the work is completed. BTW, the Choice mobile app has never worked…

Temps reached 90 degrees and the AC was running constantly. First unit was low on freon and was not cooling the upstairs and when the tech showed up he noticed the downstairs outside coils were coated in ice so submitted another ticket for that one. Tech was quick at determining the issue and called and showed up at the agreed upon time. The AC is working fine now.

I’ve only recently purchased a house with Choice for my hw. So far, it’s been great. I’ve to submit four claims for things not working right and each repairman has gone above and beyond. I also like how responsive customer service has been. You never want to have to call for repairs, however, at $75 per service, that fee beats the out-of-pocket costs for the actual repairs any day.

The technician had the part in his trunk. Beforehand, I thought I would have to buy a new system. He explained these appliances can be repaired instead of buying new units. The technician arrived the same day the company said he would. He had no knowledge of my system prior to his arrival.

The process took too long. Your claims department made a simple thing too complicated. Why once your contactor submitted the photo on the issue it took over 30 min for your claims department to approve the fix. I expect if I pay in full for this warranty and the picture that were submitted show clearly that I had a problem why did this process take so long?

When I call them, they answer right away. They listen to what I'm saying and send the proper people out. They come out when they say they'd come out. They do a great job. I'm very happy with them.

Spoke with Kevin, he was professional and courteous with all my questions and explained everything I asked. He also informed me that if I have anymore questions I can call him, which is nice to know. I would recommend anyone I know to contact him if they are interested in home coverage.

Every time I call to check on my washing machine. I get the same answer. It is as if they are reading off of a script. If I ask a question they just go back to the same answer they just gave me. No one speaks English well enough for anyone to understand. It is taking up to 30 days to get money to buy a new washer. And I have to go to a specific store. I can't choose the store I want to shop at. I'm going to a laundromat 3 x a week costing $60 a week! I have my daughter and 3 grandkids living with me. I can't afford this. This is a horrible company. I do not recommend them.

Very professional, polite and resolve problem in a timely manner. He explained what the problem was, and was about to take shoes off. I assured him it was not necessary. He asked what the problem was, provide explanation as to why the problem happened, and made suggestions as to how to avoid the problem.

Mostly excellent service. Prompt. Fair. Reasonable. Good choice for home warranty among many choices. Longtime customer experience. Highly recommend this company. Will consider renewal in the future, if the price is competitive in the marketplace. This company has been very fair, and extremely competitive with excellent company referrals. Highly recommend this company.

Tech was very courteous and explained everything he was doing to find the problem. He saw the issue and reported it to the warranty service for approval. He Came back to replace the part and cleaned the area where he was working, He explained the probable causes for the unit going out.

Took 5 days to get service tech out when they advertise 24-48 hours. Tech determined unit needed replaced. They said they would give me a e gift card for Lowe’s towards a new unit. It said it could take up to 30 days. I can’t wait 30 days I need a working unit. Called customer service who was no help. Hard to understand and kept repeating it can take up to 30 days. The service guy was great, but then again he’s not associated with Choice Home Warranty. We’ll see how long it takes to actually receive the E gift card. It’s electronic so I feel it should be very quick.

Choice Home Warranty will find a reason to deny your claim or send you a poorly rated service provider. I had an electrician with a 2.5 google rating show up and barely step foot in my home, tell me that my ceiling fan could not be fixed and I would be offered a basic replacement (mine had a chandelier light). I paid the $45 service fee and asked a relative to fix it and they did (and they are not an electrician). My dishwasher went out and they denied the claim due to an electrical failure or power surge. The service vendor THEY SELECTED said it was due to normal wear and tear. They still denied it and said they don’t consider it normal wear and tear and it’s not covered in my contract. Their list of reasons to deny a claim is EXTENSIVE and can be used at their sole discretion. I have even been told by the vendors they sent that they are hard to work for and I would have a better acceptance chance with other warranty companies.

17 still no refrigerator. Unacceptable turnaround time. Why would it take up to 30 days to send a gift card via email. This is a vital appliance in my home and the only response I get is an automated answer not addressing the issue. I think it's time to file a report with the Better Business Bureau. I called and only get half apologies and no one there seems concerned or willing to help. Why have insurance at all? As usual this company cares not about their paying customers. Did you wait 30 days to take my payment when I became a member. I think not.

I just signed up today and haven't had any claims yet but the registration process went smoothly and prices were good. The sign up process is painless. Eddie did a great job explaining everything to me but I will comment again when and if I have a claim.

The gentleman explained everything to me. Explained my other options and let me make my choice. After he explained all the options I am satisfied with my option! What else needs to be said? This was a great person and great choice for my home. Thank you for allowing me to be a customer.

Do not get your warranty through Choice unless you want nothing to ever get done. They are awful at communication. If you put in a request, you're lucky if a technician ever takes the job. Maybe it's different in a bigger city, but even in my decently sized town, they can't ever get anyone to come out. Sometimes they schedule someone and they don't even show up, and then the company won't let you get your own person or apply for reimbursement because from their perspective they already sent someone out. You just get caught in an endless loop.

Had been looking into the many programs offered a home warranty. Had left my contact information for a return phone call. Choice Home Warranty was the only program that called me back. The young gentleman on the phone was very pleasant. Gave me a great deal that I could not refuse. I would recommend highly. Now my house if fully covered.

Cassie ** Reached out to me and provided me with all the correct information to understand the in home warranty service. Being a new home owner is a little scary, Cassie explained everything to me and how beneficial this home warranty truly is. Thanks for all your help Cassie! Glad we signed up!

Some initial difficulty contacting Choice to report claim but piece of cake from then on. Was able to contact and reschedule apt with provider with no problem and service was prompt, effective, and providers were able to resolve issue. The Techs great! Was considering cancelation with Choice due to difficulty getting referral on my first claim (for another issue) but that Tech was also great, so decided to stay with Choice.

Clogged drain in my cellar. The first person I dealt with I was not happy. The second person did a excellent job of explaining things. Now I am waiting on a e-mail so we can continue on with this claim. Second person did a very good job of explaining the process I need to follow to get my claim processed.

I had a very thorough conversation with Bob. He was very pleasant and patient and was very helpful but not pushy. I will definitely refer him to my friends and family. I have had service with another company and was not happy. Hopefully, Choice will serve me better. Thank you.

I was really impressed with the professionalism and patience of my representative. They took the time and explained the entire process to me while going through the question. The representative did a great follow-up on my entire conversation before getting off the phone to ensure the proper information was correct.

Prompt responses in claim number and repair responses. At time hard to speak to claim specialist. I have been with them for 7 years and renewed contract last year for 5 more years. I have referred 2 families to get their contracts. So far they are happy also. I am planning to refer 2 more friends after recent experience with them.

The website was easy to navigate. The service call was arranged timely and happy about that. Brian was very kind and professional and let us know when & how he was fixing our issue. Thank you, Brian. Thank you, Choice Home Warranty. Plan to suggest Choice to my family & friends.

Whenever we have a problem, Choice Home Warranty is always there for us. The Technician arrived at the right time and is very friendly and accommodating. He did a good job. Thank you very much Choice Home Warranty for being there for us helping us with our problems. Very much Appreciated. More power to you.

Your company did the job they were suppose to do. However I feel the settlement was a little low. This is based on the fact that the cost of living has gone up. Second taking 30 days to get a check to me is way too long. It should be in your policy holders hands in no more than 2 weeks.

We had a technician come and look at our AC units which have been causing issues. They will overheat and turn off, the capacitor has been replaced multiple times, etc. The technician who came and looked at our units was amazing, recommended the units be replaced, however CHW refused to accept that recommendation. Instead, we are forced to limp along with two units that are desperately needing to be replaced because they will not authorize the recommendation made by the technician.

The technician was great and knowledgeable. Choice has once again proven that they should not be in this business. I have had many home warranties through the years and continue to be appalled by the lack of coverage and empathy. Zero coverage for AC unit that went out in 120 consecutive days, a technician could not be found so I was told to source I did and zero coverage offered when the ac needed to be replaced. Now a shut off valve needs to be replaced and I am responsible for a majority of the repair because it is preexisting. Well it worked up to last week. I think that Choice's modi is what can we not pay and push to the homeowner. Maybe you should vet your homes before agreeing to cover them.

Technician was very professional. He knew his job well. He went above and beyond to accommodate me. I would definitely call him again. He was very informative about the disposal unit he installed. He also got back with me fast and was very timely for my appointment. Yes, I would call him again.

The plumber was great! My house is old evidently a few shortcuts were taken by the contractor who put in the plumbing! He had to replace several things but he was friendly and knew what was needed. He had to replace several items which didn't make it an easy fix but he was kind and friendly and considering the removing and replacing he was very efficient! So thank you very much!! I would recommend him

My experience with Choice Home Warranty is good. When I call they understand what I need done whatever applies that I need taken care of. These incompetent people to fix it Or let it be known that it needs to be replaced. I have my hot water heater check and it wasn’t able to be fixed so they replaced it so I am happy with so I was home warranty.

I have been very pleased with Choice Warranty. Filing a claim is quick and easy. They even give you a choice of how you submit your claim. Service response is usually the same day or the next day. I have already recommended this company to several family members and friends. I would gladly recommend this company to anyone.

Yoni ** made an excellent presentation explaining the warranty and was very helpful in obtaining a very affordable price. I called Choice after reviewing other home warranty products. Choice stood out with the best program. One other company had a $65 service call but not strong reviews. I will review the policy and call Yoni if I have any questions.

Gas pilot was not working and had no hot water. Technician came promptly, diagnosed problem, got parts after approval and fixed problem. Kept me aware of each step in process and fixed everything promptly. Excellent technician.. Found him to be intelligent, engaging and easy to converse with. Returned when he said he would, repaired problem. Left area in a very neat as a pin condition.

DO NOT get a policy with Choice Home Warranty. I have had them for over five years. With the exception of *one claim, all of my claims I filed for repairs in 2021, 2022, 2023, and 2024 were denied. I was stuck with paying their $60 (and now their $85 trip charge fee), plus being 100% out-of-pocket on home repairs. To top it off, I still end up paying their now $670 annual policy premium. I really tried giving this company a chance. Where they WILL ALWAYS get you when denying your claim is on the "wear and tear" clause. They do cover normal wear and tear usage for repairs, However, they can DENY THE CLAIM by simply stating they believe to have concluded there was "misuse," or "neglect" of the product/appliance in question; and there is NOTHING you can do or say about that (trust me, my dryer experience is my testament).

Yes, young man was polite and professional..He arrived on time and went to work on the problem. Seem knowledgeable about air conditioning. He asked questions and did listen to me as I tried to explain the problem. Did not try to over talk, just listened. I am pleased with the work he did.

Technician was timely, professional and completed the repair quickly. He made sure that I was satisfied with the repair before he left. He explained some questions I had about the product. I would recommend Mr. Repair to friends and family.

DO NOT BELIEVE THEIR HYPE. I signed up for 3+ years (paid upfront) with this company. Didn’t use them much because I’ve always made sure my items were previously serviced but when I did need them with a plumbing backup the guy came in went into the basement, came back up and said I need the copay of which I gave to him. He then said I have to go get a larger machine. To this day I never heard from him again. His receipt shows his shop is his apartment

I got a message that the service wasn’t covered under contract. I’m a widow and don’t know the 1st thing about stopped up sink or crackling when I turn on element on stove. Both techs were very concerned on my needs, were very professional. Please explain. Thank you. Mrs **

I have had this warranty for almost 3 years and never had a claim and I had a busted water pipe and called and couldn’t nobody but the automated system on a Sunday. They scheduled a plumber for Tuesday so I’m supposed to be without water for 2 days. So I called my own plumber and paid the bill and then called to get reimbursed and I was told I couldn’t be reimbursed but for half the bill. I would never purchase anything from this company again.

It now takes a week or more to get an appliance repair person to come out and fix the problem. It was going to be over a week for a refrigerator repair, so we had to buy a new one instead. It took almost a week to get the washer fixed. For both repairs, we were offered an appointment with Prompt Appliance Repair in Frisco, TX. I have made it clear that I will not let those people back in my house. They not only did not show up during their window of time, they arrive the next day after 9:00 pm. Each time they send me the notice that it will be this contractor, I have to call CHW and start all over again. 3-4 times I have done this but we keep getting them. We are considering cancelling our contract.

Everything was explained to me clearly. Agent was very polite and informative. Very satisfied with everything I was told. Hope that any claims will be taken care of as nicely and friendly as the information I was given when I inquire about a policy that I purchased.

Took a day or two to get service company to take the service call, then the appointment was two weeks out. The service technician called early on the day of the appointment and was on time. He diagnosed the problem quickly and made the repair. Some coolant had leaked while checking everything out so he topped off the system. Very happy with him.

Choice warranty is terrible. Be careful with all the fine print, they have it set up so that what typically breaks down isn’t covered. The contractors they use are not great and their methodology for appliance replacement doesn’t make sense. They want to give wholesale price for replacement knowing that there isn’t a way for customers to purchase the equivalent appliance for the payout they give you and there is no appeal process. All the positive ratings are suspect, and trying to communicate with people overseas is challenging when calling customer service or submitting a claim.

I filed a claim two weeks ago. My septic is backing up in my yard. Raw sewage everywhere. They still have not sent anyone. I asked for it to be expedited, and they did, but said I needed to pay for the repairs and wait for reimbursement. This company is a rip-off. They are scammers. They will not fix the issues and do not care about the safety of their clients.

The service tech was on time, early in fact. Did a through inspection and ordered the part(s) to make the repair. He informed me that I would be notified when the part will be installed and the ice maker is repaired. He was very neat and kept me informed on the entire process.

Very knowledgeable. Knew exactly what to do. He was on time with all the tools needed to fix the problem with our dishwasher. He gave me his card and said if there was anything problem with the dishwasher to give him a call. The work took him less than 30 minutes or at least it felt that way. He was very cool. Explained the problem with the dishwasher. Said it was a manufacturer oversight. It is brand new and sometimes wasn't secured on bottom and allowed the water to flow out from the bottom. Problem solved!

Refrigerator had water issue and dishwasher broke. Dishwasher replacement was offer $250 in form of Lowe’s gift card although it was new dishwasher costed $900. When Choice sells policy it says, "We will replace comparable product," but when time comes they say, "We only give builder grade." And even builder grade dishwasher was $450 without installation. Don’t go with market gimmicks. Customers service folks took calls nicely but case manager was horrible to deal with. Mentioned we are trying to cheat system. Made statements without logics. Seems like they are hired to fight and not listen to customer. Ticket was closed for refrigeration without acknowledging and within 30 days when same issue happened they told to open new ticket and pay again.

Repair man was on time, courteous, and thoroughly knowledgeable about fixing our clothes dryer. He even cleaned up after the repairs were completed. We are satisfied with the repairs and can now use the clothes dryer. The clothes dryer down time was minimal. I would recommend your home warranty company to everyone.

Very Satisfied with the repair on the air conditioner. He diagnosed the problem. Went to parts house and got the part and fixed it. We had previous repairs done on other appliances and it was a mess. Misdiagnosed. Not carrying the parts then took them several days to get back to us and get the job done.

My experience with Choice Home Warranty service was very good. I was very pleased with the time it took to schedule my appointment for the repair to my air conditioner and the company they sent to service it. Choice called me with the information with the name of the company and the time frame and the phone number that I could reach the company.

I was very satisfied with the plumber who did the repairs in my home. He was professional, pleasant and did a great job! Would highly recommend their company. He was also very efficient and worked quickly! He did not leave a mess behind either! Thank you for sending this technician to my home!

The person that took my call was very helpful and answered all my questions! After discussing everything, my husband and I decided to sign up!! We are in our 80’s and this warranty gives us some peace of mind for any problems with our home we may encounter. I have not had the opportunity to read all of the policy but will do that and if I have any questions, I will call.

User friendly process to file a claim. Technician got assigned quickly and completed the work on time. I felt the process was simple and straightforward. Assigned technicians were professional. I have filed 5 claims in 2 years and only 1 experience was not good. Rest all were very good services.

I was not informed of the tax and just been told about the amount of quarterly payments and that is the amount to be charged in my credit acct I gave not knowing that there is a tax. I was kind an unaware and not expecting other charge than what the rep just told. So, kind a disappointed on that.

Everyone we have dealt with has been very pleasant. After initially denying our claim, the case manager found a way to approve the work after all. We appreciate that! Initially also, Choice was unable to find a service technician to take our job, but persisted and did finally assign it. We were very pleased with that service company also.

Brian of Andrea Linhart Plumbong was excellent. CHOICE had difficulty finding a contractor and offered Claim Reimbursement Option since indicated it would be 7-10 days to get someone on-site. Two days later, contractor reaches out without any notification from Choice. Choice sent change in appointment AFTER contractor had already been on-site. CHOICE continued to send appointment notices for 04/29/24 when work was completed on 04/24/24.

You do not cover the type of plumbing help that I needed. Called village plumbers and it got fixed. I still think you are the best company. You have the best people, the best ratings. I am really happy with your services so far. I would not let my contract expire. I would renew if I am still alive (I am 82).

Signed up online for coverage at 8am. By 4pm the same day had 7 people call me repeatedly if not answered. Trying to upgrade my package if I pay 4 years in advance. Each time the individual had a different rate for the 4 years. All I wanted was a home warranty. Not to be harassed all day for a buy up plan.

The initial call was fine. My appliance service texted me the next day- Fri to let me know they're be on on Sat afternoon. Fri eve I rec'd an email that they changed the appt to Mon morning. Then I rec'd an email from Choice that the tech appt was on Sun morning. Very frustrating! Left msgs for my appliance service and Choice. Called my appliance service on Sat morning and was told they would be out that morning. Tech came out and identified problem and parts needed. Said it would take a few days since weekend before approved and parts in. Choice responded to my earlier msg letting me know I could change service, but they didn't recommend it. Very frustrating. On Mon I called my appliance service. They put in for approval and parts. Expected it to take 2 days. Now it's Tue and I'm waiting for repair. I've been without a working refrigerator.

The service isn't a warranty but more like a scam. Since two claims I filed ended up canceled. Because of the quoted was more than getting a local company to fix. My old 2.5 ton A/C unit failed and needed replacement. I was quoted $2500 over a local A/C company! They measured my square ft and noticed the original 2.5 ton should have been a 3.5 ton. So, I upgraded to the 3.5 ton and saved $2500 on a more expensive unit!!! Then my garage door opener springs broke and needed replacement. The Home Choice warranty contractor said and I quoted "I've been doing this for over 15yrs and the springs can't be replaced and a full replacement is required!!!" The cost quoted was around $700...

I am so pleased at the service I have been getting from Choice. My latest issue was my garbage disposal was not working. I entered an acclaim late night and by the next morning I received a call from a technician and he came out that very same morning. Since I had a lot of back of water in my sink I was so happy to get this fixed so quickly. They replaced the garbage disposal. I did have to upgrade to a better disposal which was okay with me. And all was fixed probably. Thank you very much.

Refrigerator was denied service. I was told it was a preexisting condition when in fact it was is a malfunctioning component that could have been replaced. 2 technicians were sent out. The first tech diagnosed the problem and ordered the part. The part never arrived and was left on hold for over a month. After complaining another tech was sent and after his report was submitted the claim was denied. Pitiful.

Tech shows up 2 hours before scheduled time frame. 5 stars. Courteous and quick to fix issue. Made sure AC was working properly before he left. Well worth the service fee of 65. $800 dollar part. This is what the warranty is supposed to be for in the long term.

It took 4 days before I received service. Very little communication from your agency. I had to call you for updates. Your service was so slow you asked me to find a repairmen. This was the reason I purchased the warranty plan. This was my first experience and it was very disappointing

Scheduled a company out of Sneads, FL to come service our home in Crawfordville, FL. Was called in on Monday, 4/29/24 and did not get scheduled until 4/30/24 for them to come out on 5/1/24. We had to turn the main water off, so we had no water. We had to get another company local in Crawfordville/Tallahassee area to come and repair so that we could have water yesterday. Plus they renewed my policy and charged me, even though I have until Sept. 2024 on this current policy.

I took out a policy with Choice Home Warranty a little more than a year ago. A few months ago, the icemaker in my refrigerator stop working. I contacted Choice and they immediately arranged for a repairman to come to my home to fix it. He had to come out twice because he didn’t have a necessary part, but on the second visit, he completely fixed the problem. Last week, my garage door opener stopped working. I was a little concerned because I wasn’t sure the warranty provided coverage for my garage door, which was a major component of the problem. Before contacting Choice, I called a repair man on my own and he quoted me a price of $850 to fix the problem. Instead of going with this quote, I called Choice to see what they would do, and they covered most of the loss. I ended up paying only $320, which I felt was a bargain.

My hot water heater is leaking cold water. There is no hot water for showers or washing dishes. The problem started April 28, 2024. Because this was on a weekend, no one contacted me to begin the process of fixing the hot water heater. Upon inspection there was water leaking from below the tank. Yesterday a service man inspected the tank and said the tank was leaking. He contacted CHW. I got a message today with the price of a new water heater. I called CHW and got the amount to be paid. The serviceman will contact me to further the installation of the new water heater.

He was great! Charles at Fiore was personable. Please send him for any of my plumbing needs. Explained everything and was very patient. He was punctual, respectful, cleaned up after all his work. Did not rush and he waited till the job was finished and he did it well. I would recommend him to other people.

I appreciate the customer service and timely response. At the end of the call I knew that the rep sensed the hesitation I had in trust, validity, and accuracy of my giving personal and financial information over the phone; as he did call me. However, I was pleased with my pending contract and future as a member of Choice (I hope!)

The people who came to repair my oven were pleasant and helpful. They understood what was necessary to fix the oven and went about the repairs necessary. They accomplished the necessary replacements safely and quickly. I really appreciate their help. They cleaned up the workspace and tested the results to make sure the oven was functioning correctly. Thank you very much.

The technician arrived on time. He was very presentable and friendly. He quickly found and fixed the problem. I would recommend this service and technician. We have used CHW three times in the past 6 years and each time have found them very easy and professional to work with. I would highly recommend them to cover the repair. Needs of your home.

Technician was good. Choice Home Warranty is the worst. They deny every claim I have submitted for some lame excuses. I had Home Shield for 9 years on 2 houses and I never had an issue with any claim. I changed from them due to fee increase; however their fee was well worth it. Once my contract is over I will be going back to home shield at any cost. Leaking pipe should be fixed in my home; no matter where the water is coming from; however choice denied my claim as usual.

Customer service was very nice and knowledgeable. Will definitely refer to others. Was quick in handling questions. Explained what the coverage will cover. I have had poor response with other companies. This rep knew what he is doing. I will refer this company to friends and family. I have not received any incentives from this company. This co seems legit.

Contractor was very knowledgeable about getting to the bottom of my problem. Very throughly about making sure he crossed all the T’s and I’d I would recommend him to anyone. So Choice you have a very professional one that’s what we need in today’s world, people that care about others.

He arrived on time. The technician was polite and courteous to me and my property. He explained the issue in easy to understand terms and what would happen next. Choice Home Warranty has to approve the parts to order. Now I'm waiting for parts to come in so the job can be finished.

The technician sent to my home was wonderful and I would gladly use him again. Our discontent is with the nearly two-week delay in Choice Home Warranty providing us an appointment. I’m glad the weather was not severely hot or we would have had many issues. Choice failed to act quickly on our behalf. They did offer us the reimbursement option, but none of our local technicians are willing to work with Home Warranty agencies because the process is too difficult to get approval. This is the second time we have made a claim with Choice and both times we feel that the Choice as a company did not care about our issues and severely delayed providing us service.

I would definitely recommend a friend. The technician was knowledgeable and his customer service was kind and polite. He was able to fix the problem for one of the units. I still have an issue with another unit and was told that I had to submit another claim. I contacted CHOICE WARRANTY and I was able to submit another claim to complete the job.

The service I received from Choice Home Warranty was great. The process for opening a claim is simple and can be done at anytime. My assigned technician was professional and very knowledgeable. He kept me updated on his status and his work. Service was fast. My issue was resolved and my case was closed within 3 days of opening.

Sales representative explained all my options And answered any questions which I had. I like the low fee charged for service calls and the low monthly payment for coverage for everything that could go wrong within our house. Although I am now in a waiting period of 30 days, I am comfortable with the coverage I have going forward.

We had to schedule 2 visits to get our Sub Zero fixed. The leak was worse after the first technician came. Having two visits to fix the problem was a huge inconvenience. The tech who came on the second visit was the owner and knew how to fix the leak.

Problem reported to Choice on Thursday, April 18. Choice responded with a potential repair service on Tuesday, April 23. The repair service was a “no show” without an explanation!! I contacted Choice to indicate my dissatisfaction. A second service was NOT identified until 4 days later. This was not acceptable and is well beyond the time stated in the policy. Finally a second repair service was identified late the week of April 22nd. This second repair service was outstanding, completing the repair on April 29! I do NOT consider Choice’s lengthy delay in getting our AC repaired in a timely manner as satisfactory! Rhonda

Mr. ** initially indicated that the problem was low Freon (about 4 pounds estimated at that time). But before he put more freon in he wanted to see the A-Frame coil and blower motor. We looked at those and he decided that the blower and its housing needed to be cleaned first, then bring the system back up and test the Freon level again. He did that but warned me that cleaning the blower wheel was a maintenance item and that Choice would not cover that - so my cost would be an additional $225 I had not anticipated.

I filed a claim. It was handle very efficiently. And the contractor was very efficient as well. The agent Sean ** did an outstanding job of explaining the process to me. And the rep I intitially spoke was also very helpful. I so very glad I Choice Home Warranty and have already recommended to my friends.

Last year...I had switched from #searshome Warranty to #choicehomewarranty (CHW) because our office was offered a deal. Their salesman said they were superior to Sears even though Sears had never given me one true problem after 20 years of service. 6 months later Choice was called to work on our washing machine. After we paid the $75 for the service call, Choice refused to honor their warranty. They said it was not normal "wear and tear" and arbitrarily denied our repair. I have since replaced the washer, canceled my policy with CHW, and returned to Sears. CHW is a SCAM. Don't do it!!

Unit is making a high pitched noise much of the day - not 100% but much of the day. Technician told me it was a compressor issue. Several days later I got an email that Choice was going to replace the unit and was going to give me $986 in Lowe's gift cards. As you know you cannot buy a new French Door LG refrigerator with bottom freezer for that amount! I called and complained and was issued a case work - Victoria **. She said she could not increase the amount to be able to buy a new unit but could release the funds to me so I could buy anywhere. I wasn't sure what to do since this did not seem to be viable option.

Technician arrived when he said that he would. He was very informative explaining what he was doing and why. He was very friendly and worked well. Dryer sounded great and worked well when finished. I am very pleased with the work done and the time that it took to perform the repair.

The tech came out and examined my AC system and furnace with his testing meters to diagnose my problem.. He checked inside and outside my house..He found the problem and everything is working perfect again. I am happy and he came out the next day.

It's a really horrible service shown by your support people. For my walk in shower leakage these guys came and opened my dry wall to identify the issue and finally after destroying my wall, they say that they don't cover this and that. Even these guys left my drywall open which is opened by their folks to figure out the issue. It's really very bad and miserable service provided by these guys. Their incompetence in identifying the issue is not my problem. After destroying my dry wall also they did not give the right issue which causing leakage. These guys guys opened my dry wall and left it open. Now who is responsible to fix that?? Now they are coming and telling, "We will not cover Dry wall, not cover caulking, not cover grouting," If they don't cover anything why you guys come and break them?

Choice Home Warranty denied a claim for AC repair dating back to April 12th, 2024. The AC company that Choice Home warranty sent out deemed the repair to our condenser unit as normal wear and tear where Freon leaked through coils. Choice Home Warranty denied the repair stating the unit was physically damaged and did not meet the terms and conditions of the contract. When we called Choice Home Warranty about the denial asking for discovery, a second opinion, and if they were licensed HVAC techs. We were met with unprofessional case managers not assigned to us that spoke over us on the phone. The case managers noted that the reason for denial was due to their team deeming the repair needed as physical damage and that they don’t align with the licensed HVAC technicians on these type of repairs.

The first service company Choice sent out was Florida Pro Services, LLC Tampa and this was a disaster (woman named Mary was rude and did not want to work through Choice). I called Choice claims and got a second service company called Bennett & Sons, Orlando. All the people from Bennett were great and had my A.C. up and running in one day. Please remove Florida Pro Services from your approved list of providers.

The service I have received from Choice Home Warranty has been unacceptable. I paid over $2000 for a three year subscription. They have come out to fix my air conditioner at least six times. And continue to Band-Aid the problem.. This last claim was filed just one month after the previous claim was filed. I have two AC units and they were both mentioned in the claim however, when the technician came to my home, he refused to begin checking on the obviously broken other unit as well stating that he only had a claim for one unit, how is this possible?

DZ was extremely professional and knowledgeable. He was thorough and provided a step by step explanation of his process and findings. I would definitely recommend his expertise to friends and family. Although I would recommend DZ, I would not recommend choice home warranty. In my opinion, their concern is more about the dollar than the customer’s needs.

I was advised of every steps prior to doing the work. I received a call in advance of the time the service representative will be there. He explained in advance what I needed. He called Choice to make sure it was covered and advised me that they would cover prior to beginning. He cleaned up all dust and debris before leaving. Totally pleased.

Choice Home Warranty has been awful. I switched from another company because they were cheaper. I’ve made two claims and the technician said they ordered a part and would be back to install it, took my $85 fee, and never came back. Now I still have a broken ice maker and toilet handle and out $170! They are crooks. Go with another company.

I am totally upset with the pitiful sum you offer usconuable. You offer me $246.00 and the cost to replace it is $1384.0. You choose to not provide me a decent settlement and that is with the unit on sale, I am going to the Better Business Bureau and the Attorney General's Office if you fail to provide with a decent settlement??

I have had Choice Home Warranty for 3 and a half years. 9 days ago my AC went out and I put in my first claim. They took 3 days to assign me someone. That company isn't a company at all but a guy who works out of his house. He did not show for the first scheduled time and has not answered any of my 9 calls, one text, and one email. The company said I have to wait for him to come out tomorrow or I can find my own HVAC, pay cash, and request a reimbursement. So 9 days in AZ without AC. Yesterday a pipe in my wall burst. I sent a claim this morning and they just set an appointment with another company that works out of their house. They have an F rating on BBB and and horrible online reviews. They also aren't answering their phone and the emailed appointment was set in 2 days. 2 days with pipe leaking in my wall. Warranty company is closed, so I can't even call them until tomorrow morning.

I called Choice having a problem with my air-conditioning waiting for a technician to get back to me but they did submit my claim right away. I will follow up when technician fixes it then I will leave a review but so far I'm happy with the progress. Thank you Choice for giving me peace of mind.

The sellers of my home chose Choice so for starters I had a bad hot water heater so they sent a guy out on a Friday. he said he couldn't come back till around Tuesday. Mind you it was 30 degrees so I had to have one put in. Then they hit me with, "It wasn't our guy that did work so we can't reimburse anything." 3100.00 out of pocket then I found out I had a slab leak. They sent a plumber out. He called a friend to do the leak test. I assumed he knew what he was doing. Nevertheless he stayed about 35 minutes and said he couldn't find it. Scam.

Customer service was prompt when I called about a toilet stoppage. I was immediately paired with a plumbing company, Kintex Plumbing LLC, who came out the next day. The technician arrived on time, presented with equipment to unclog my toilet and successfully had my toilet flushing within 30 minutes. He was professional and friendly.

I talked to Chris, customer representative. He fully answered all my questions about Choice Home Warranty and the services they provide. He provided me with several plans and ending up giving me a great deal. The plan was much better than all the other home warranties I was looking at. Chris was very polite and nice. He was not pushy either. I would recommend Choice Home Warranty to everyone.

I am brand new to this company, so I can't rate the service yet, but the introduction was exceptional. The gentleman I spoke with was very knowledgeable and informed. I look forward to my first service request. I have been with two other warranty companies and was very disappointed. Maybe the third time will be a charm.

I actually made 2 new claims on Monday and both were taken care of by Wednesday. Best service I've ever seen!!! All the service providers were on time and very professional. They were very proficient and knew their specialty. I would use their company's services again if the need arose.

My cooktop is broken and they didn’t have the right replacement. Said they would find one and I haven’t heard anything. Also I was locked into a 45. Copay for this contract and for the last few fixes that’s what I paid. I called the salesman who sold me policy and asked him for a copy of the contract. He hasn’t called me back but I have his email that states it.

Hi - this is a review only of my interaction with Kierra, the representative who described your warranty, its features, the benefits, reliability, etc. Kierra was/is Excellent, to say the least. Dealing with her is exactly what I would hope for if she were working for my business. I'm doing a "trial", waiting to review the words and music behind your warranty, and then - if I decide to keep it - only then will the real fun begin.

I thought Choice Home Warranty was highly rated so I switched but my first claim for a plumbing problem was denied because they said it was improperly installed when the house was built. 30 years ago. WATCH OUT. This is a scam. As I am searching for a new Home Warranty company I realize that there are different review boards for these companies and Choice Home Warranty did not show up very well on other review boards.

I needed my icemaker repaired on my refrigerator. The technician came and said he would come back in a few days to fix it. Then I received an email saying that my icemaker was under warranty and they would not cover it. I do have a repair scheduled through my refrigerator manufacturer. It was just disappointing to spend $65 for nothing.

I have used my warranty Co. 3 - 4 times so far. It is easy to schedule a repair via computer or phone. However, if there is a problem, it is impossible to talk to a human being if an issue needs discussion. All you get on the phone is an endless voicemail tree. There should be an option in the menu to talk to someone. Also, I canceled an appointment via their phone menu once, and the repairman showed up anyway. I was out of the house that day for an urgent dental appointment. The serviceman left a note that he had waited 15 minutes and charged my credit card $110! So I wanted to talk to someone about this. What a waste of 2 hours! I never found a way to talk to a human being at CHW about this issue. It remains unresolved to this day.

Mr. PHIL ** is quick and clear, knowledge for what the warranties for, and willing to work with customer. The service experience I got before with your contract is very good for my cooktop repairing with SEARS HOME SERVICE. Hope Choice Home Warranty can keep up doing the same in the future!

Adam ** was professional and knowledgeable and answered all of my questions very thoroughly. He seemed to be caring and compassionate to my needs. This company is blessed to have such a great employee. I have spoken to at least five other companies and I highly recommend doing business with him to anyone shopping for home warranties.

We called about the refrigerator not running. A repairman came out. Took pictures and said the compressor needed repair. The next thing we heard was Choice Warranty was going to replace the refrigerator with gift card from Lowe's. WOW that's service and promise! Thanks. They have been very quick to reply to my service calls and the companies they have sent for my repairs have quickly called and scheduled appointments. I have like the repair companies I have worked with. Having a home warranty has always saved me money and given me a peace of mind from large expenses repairs. Believe me you will not regret your Choice Warranty purchase for your home.

As a conscientious consumer, it's essential to share honest feedback to facilitate improvements and promote transparency within the industry. My experience with CHOICE Home Warranty Company, particularly concerning its customer service management, warrants a candid assessment to highlight areas for enhancement. I am also a TOP RATED Real Estate Agent in Missouri and Kansas and I will NEVER RECOMMEND this WARRANTY COMPANY OUT from Personal experience. I will From Now on be referring its Competitor.

This is a scam company. They charged me $525 for covering my home. I submitted a claim on February 16 for the broken cooktop. They sent 2 technicians who charged altogether $150 from me but they did not fix anything nor they wrote anything for complete replacement. For the last 2 months I callled them at least 30/40 times but they did not fix it. They also refused me refund me the $525. Today I found they canceled my policy without my consent!!!! This is a threat company for the American people and should be avoided by all means! Be aware, all these good review here must be written by them and not real customers! AVOID THIS COMPANY BY ALL MEANS AS THEY CHEATED ME WITH MY $525....

The first person that came out was nice, but did not do anything. He said there was a blockage in my main line, and he does not clear them. The second guy came out and ran a snake down the kitchen sink, the second bathroom. He did not do the 3rd half bath. The toilet in the 3rd bathroom is still leaking a little bit under the toilet.

Choice Home Warranty was Great and had a fast response to our service request! Technician Andrew, was very friendly and explained everything clearly concerning our AC unit. This is the fastest Service we have ever had from a home warranty company before. Thank you Choice for taking care of our AC issues!

CHW would not cover a fan replacement on gas furnace because the problem was first diagnosed incorrectly and they would not accept a corrected diagnosis. CHW kept insisting that RUST was the cause of furnace breakdown when it was not. They don’t cover for any rust issues and they dug in on that misinformation in order to deny a claim.

Overall, I like working with Choice. The one time I didn't was when a contractor damaged, accidentally, another appliance. Choice said it was between me and the contractor. They wouldn't be involved (they referred me to the fine print). I was disappointed. They said each of their contractors is licensed and insured but wouldn't support. Up to me.

Troy was very helpful and knowledgeable. He worked to give me the best deal. He explained everything clearly and wanted to know if I had any questions. I feel I made the right choice by choosing Choice Home as my warranty provider. I look forward to working with Choice Home on my home warranty needs.

Technician was very nice unfortunately the washer could not be repaired. Now waiting for a Lowe's gift card so I can purchase a new washer. I just wish it would not take so long to get it as I have been without a washer since the 12th of April. Also when you call in they put you in voicemail that will call you back, unfortunately they never call back. That is the only thing that I don't like about the company.

I called Choice Warranty. Within 24 hours I was contacted with the time and date someone would arrive. I did not have to be present and someone care out texted me the problem and, told me they would contact choice and get back to me. I paid the 75 dollar service charge and am awaiting them to come out to fix the problem. I cannot complain as the response was timely and choice approved the fixing of the problem, I would recommend Choice warranty.

cannot tolerate heat. Please do something. I don't have any idea of who to call for help. That's why I took this warranty out. Please get this done ASAP before I end up in the hospital.

The issue was elaborated very quickly, good communication and quick response. The appointment was set the day after the claim was submitted. I cancelled the claim the day of the appointment and they had no issue with that and that cancelled after 5 minutes simply over the chat. Great service.

Claim was outstanding for over 6 months with no progress. Got the run around every time we talked to someone. Technician came and submitted info and they said he needed to come back and do more. No other technicians could be found in the area. We contacted him ourselves and he said he would no longer do business with them.

Dealing with Choice has not been a good experience. It has been like dealing with a car or snake oil salesman. In fact, the policy has not taken effect yet, so I am not sure I am going to keep it. A certain set of circumstances, which had nothing to do with the warranty, going on at the time, is the reason I went ahead and signed up after the bad experience. As stated, I am not sure I will keep the policy.

Do not ever get this company. You will be lied to. I called 2 days before my policy started to see if I could have my ac looked at because it stopped working during our 30 day waiting period. It was like 1 week before that it stopped working. At first someone told me no, so I told them I wanted to cancel the plan so we could use the money to get our ac worked on 'cause it’s getting hot outside. They transferred me to the resolutions people and a girl named Steph told me it would be covered, to just wait till my policy started and try again. She argued with me about wanting to cancel and told me it would not help me to cancel 'cause then I wouldn’t get my refund for 30 days anyways so I should just wait and place my claim on our start date.

Choice sends a tech to work on our washer, tells us the motor as well other items are bad as well as other issues, that it needs to be replaced! We get a call from the tech telling us that Choice will not replace, to work on the washer! So, it makes me feel, should I stay with Choice???

Issue was not solved. Main line still inoperable, Every toilet in the house is clogged. There's no way to take a shower. House is a mess with everything that needs water holding to get back to normal. Technician was not ready with his tools and left without planning for next steps for resolution or communication of what is needed to proceed. The only thing said was telling that it seems city line issue.

I made contact with one of your salesmen "Davidson **". He was very helpful and used e-mail as I requested. I also received about 6 other calls from other sales people and had to ask several times for them to quit calling. After the calls stopped everything went well.

I find the process very simple and professional. The only caveat is the delay in vendor assignment for serious issues like leak in ceiling. The fact that claim was denied due to it being in porch area, did come as surprise but I am OK with it as a matter of policy.

Very dissatisfied with Choice altogether. The last couple of claims have been denied and I have been out of pocket what I had to pay to Choice as well as the money that I have had to pay resolve the issue. I have had Choice for many many years but lately Choice has chosen to deny our claims. This is very disappointing because the reason we pay for this service is to be able to use it when needed.

The technician called and asked if he could come before scheduled time, this was great because it allowed me to do other things well before the assigned time because he had completed and repaired my AC. He was professional, vehicle was clean and he thoroughly diagnosed the problem and had the parts to make the repair.

Choice Warranty has always sent reliable service people to repair our appliances. They’ve been quick to send someone to the house. Our last repair of our refrigerator, the service company contacted Choice and explained that the part was no longer available. Choice quickly responded and a settlement was made. We’ve had no problems with the company.

The technician was on time for the appointment and was very courteous and professional and very knowledgeable. He will order parts for issues found and will let me know when they arrive to schedule installation. I do regret that I didn't get the Tech's name, however I do hope that he will be one coming back to make the repairs.

The technician, Rocco, was excellent in terms of showing up on time, diagnosing and fixing the problem. I would like a faster response time between when claim is booked and when it is scheduled for it to be fixed. In the present case I enter claim at 7 AM on 4/24/2024 but the technician was not available until 10 AM on 4/26/2024.

Wonderful treatment and best customer services. They took my call and Listen to my Claims and right away I received an email from the vendors. Repair was made the following day. For both my AC and the dryer. I’m very happy with this company. I recommended Choice to so many of my friends' Own houses. Thanks for your best services.

Had a tech come out for electrical issues. One of which was a ceiling fan that was not working. The fan could have Been installed then but was told I had to make another claim to have it installed thus making me pay the $75 service fee twice. Quite the racket.

The service guy was very good and explain the issue to us and fix it. They replace the pads and he clean around the swamp cooler., He explain that sometime the pads have to be replaced every year. He waited around for the respond from insurance company if it was approved. When he got the ok, he went, bought the part and fixed it.

The repairman was amazing. He was so nice and willing to answer any questions I had. He even helped me fix small issues that would improve the way my system cools the house like adjusting the vents in my rooms. I hope if we ever have issues again that he is the one who comes to fix my problem. Very professional.

Ryan was originally scheduled to see my thermostat and A/C unit. However, the job he was working took longer than expected. John was assigned to my job. After being routed to the wrong location (by his office), he arrived within the scheduled time parameters. He quickly changed the batteries on the thermostat before checking the A/C unit, which he stated was still OK. John made friends with my dog, who was thrilled to meet someone new. He generated the invoice on his iPad; I paid with a $60 check. Don't know how Ryan would have been; but I can recommend John as a field tech.

This is the most horrible company to deal with. I was with American Home Shield. They were the best. They fixed everything I had to request service on and never had so little paid as Choice has not stood up to their promise. They refuse to pay for water heater for my brother and they gave me 343.00 for me to buy a new washer. Really no washer at that price. Not even half of a new one cost this. Company is a joke. Very unhappy. I want out of this company. I will return to American Home Shield. Worst mistake I ever made was change from American Home Shield to Choice. Live and learn!

I rarely ever leave reviews because I just never think about it...but this time I had to leave one because our most recent experience was memorable to me and my family! We recently had some septic system issues, and since it was over the weekend, the available companies to respond to a service call were very limited. However, Choice Home Warranty allowed us to find our own local company to expedite our septic repairs and to reimburse at a later date. This allowed us to get the needed repairs done to our septic system that very same day!! What's even better about all of this was that I didn't have to tell my wife and kids to go somewhere else for the weekend, instead my family remained comfortable in our own home and my wife stayed happy.

Yesterday the technician from DEXTERITY HEATING & AIR never showed up, no call, and didn’t answer phone or emails from me. Customer Service from Choice could do anything but reassign my claim into the queue, so now my claim is behind 2 days and won’t be resolved for at least 2 more days. The Choice resolution team should be able to contact a service provider directly if there are issues with the first service provider, otherwise the customer always loses.

Whitaker Plumbing is a very responsive company. They have efficient and knowledgeable technicians. They waste no time, they get right to the issue and get it repaired. Their prices are competitive and reasonable. We have used Whitaker before and will use them for all of our future plumbing needs. We highly recommend them.

Unlike other Home Warranty companies, Choice has never denied a repair when called in. They are also very reasonable on their pricing, responsive in returning my call or picking up when I call. I have referred them to others, who also seem to be quite pleased with them so far. Give them a try before saying all warranty companies do not work.

Got the invitation to join via text message, click on the link, it was easy as 123, got my contract via email and all the terms and conditions were exactly what I paid for, so far so good, would recommend to another homeowner. If you're a homeowner you need this protection, home repairs are so expensive.

The company that did work was very good. The phone people at Choice were very poor in their help with me. I called 6 times in 30 minutes because your phone people are very poorly trained. Asked to speak to supervisor with one phone person who did as I asked, called the 6 times because 4 times phone people hung up on me because I told them the service I got from them was poor. It was not till I spoke with supervisor did I get results and thank that man or I would be going back fidelity home warranty.

Spoke with Peter from customer service late Saturday evening who provided excellent customer service. It was late on a Saturday. Still I received a prompt call back for my first claim. Having my your washer break down is a major mishap. Peter was courteous professional and quickly scheduled a repair. Highly recommend Choice Warranty as they are available and dependable when you really need them.

Jamel broke it all down to me in a quick and efficient manner. Then he got me all set up with my home warranty. We were on the phone for exactly 10 min! I think the best part was I was able to understand him. Most times we get people we can't understand when calling customer service these days. That was great customer service!

I am very disappointed in the service. You all sent me an email saying the air conditioner people will be here on the 24th. I called the air conditioning guy and y’all denied the claim. Why pay insurance and can’t get it repaired. I’m a heart patient, it’s getting ready to be hot.

Great service once tech arrived at house. Very knowledgeable and courteous!! The only downside was the time elapsed from date claim was made to date tech arrived was 6 days. I don't feel it was Choice's fault but the fact that HVAC company only travels to my area towards end of week (my HVAC went out on a Saturday).

I had a power outage at my house where all 4 burners were on but not heating (so I thought), and the oven door was locked. I did the circuit breaker, no difference. When someone came to visit, they pulled out the plug from the wall and it did unlock the oven door but the burners were still with the minus sign. The service technicians that came were knowledgeable and let me know what had to be done if it happens again. They cleaned up after themselves and were quite helpful.

Arrived as scheduled, he resolved our plumbing issue, and he was polite and effective. Friendly and got the job done quickly with no fuss and did a good job of cleaning up after his work. Hope I don't need him but would be happy to have him for a needed repair in the future.

Choice wants to replace my upright freezer but they are only going to give me $462.00 and a freezer my size is going to cost $798.00. In my contract it says either repair or replace. Well they're coming up short for replacement. So in in order to replace my freezer I have to put $336 with the $462.

After initial technician visit and part delivered, we were stood on the next two appointments. Now a decision has been made to replace the unit and we have accepted the offer. At this time we have been without a refrigerator for two weeks and have been told it will take up to 30 days to receive the Lowe’s gift card. THAT IS UNACCEPTABLE!!!!

Absolute scam! They will just claim anything is not normal wear and tear even if the contractor states it is...they are the sole determiners if something is normal wear and tear..Their authorizations dept that you can't speak to. They took 3 weeks to deny fixing my cracked capillary tube in my hvac unit in Texas stating those only break from damage...not wear and tear. Contractor says this is common in older units. They don't care about you or your claims. If it's cheap they might approve it..I am now out $3800.

The contractor tried to charge more than what the water heater cost. And I didn't find this out until "after" I paid my $85.00 deductible. I declined the extra charge, responded to the "case manage" as he was described, and haven't heard from him yet. (His name is Eric **, allegedly), someone else I spoke to about this told me to read my contract. This company is all about money. If you think they care about you, then consider yourself wrong. I hope they think of me when they take a hot shower, or bath tonight, because even at the time of me writing this, I won't be to, due to Choice Home Warranty not replacing my water heater. Thanks for absolutely nothing.

I promise you this is not the homeowners warranty you want. I live in a state where I have the heat on more often than I do the AC. After about 7 months of not needing the AC I went to turn the AC on, and it did not work. I paid the deductible to have a tech come out. It took them almost 3 weeks to have someone come out. The company kept denying the claim before ever having someone come to the house to inspect the issue. We were told "because you haven't used the AC in 7 months this wouldn't be normal wear and tear".

They are on the ball getting people assigned for the repair but usually the first few companies assigned never show up because they are so far away. According to companies in my area they claim they don’t do business with Choice because they are too slow to pay the claims. Also we just found out they will only pay for the cheapest replacement item and according to the technician the motor is too small and won’t hold up and it will have to be replaced again in a short time. You’d think they’d want to replace it with the right motor so they wouldn’t have to replace it again.

This was my first experience using my Choice Warranty and it was wonderful. The technician that came out was very professional and gave me a complete diagnosis of my problem. It only took a short time for him to get it running again. Thank you for hiring such wonderful people

The salesman gave a good pitch, but was a little too aggressive, disparaging other companies. After when I thought about it, I realized that he sounded like a politician. I signed up impulsively and now I have decided to cancel, as I would be paying more than I already am with a different company.

Technician called for repair, approx. 15 min before coming!, no e-mail!!!! Technician was competent when providing service, Choice needs better follow-up with scheduling!!! There should be some "follow-up" for this repair as explained by service provider, he explained service quite well!!

We have been submitting a work order for the last three years now as our downstairs unit continually doesn't blow cold every year or starts getting hot. This year they found a twist in the pipe inside the wall of my house. They had to hammer out a hole in the house to find a leak. Now there's a hole in my house, a refrigerant leak in the pipe and I'm told it's not covered. I've been trying to fix this for years through you guys. I'm willing to pay for the fix but can't afford more refrigerant as we have paid to refill it once and all my past tickets just refilled the tank only to leak back out. This issue should have been resolved years ago thru the warranty. Now I'm left to stomach the whole bill?

The Tech did an excellent job of adjusting the Fluidmaster in toilet tank. However, don’t know how long that will last as it is probably almost 20 yrs old, probably put in when house was built in 2005. However wanted the whole Fluidmaster replaced but just did an adjustment so hoping it will last. The arm is old also and tarnished. The original Fluidmaster was so off that it pushed the toilet tank cover off the toilet from pressure.

It took less than 24 hours from claim to technician’s arrival. Upon this tech’s arrival, he identified himself and waited for approval before entering our home. The tech was knowledgeable and efficient. He had all the tools he needed to fix our garbage disposal. He was also friendly. Thanks CHW.

The technician was fantastic and worked fast. He was very good at explaining the problem and solution options and fixed the problem right away since he had the needed part in his truck. Highly recommend. Very professional and let us know that there is a 30 day warranty in case there are still issues.

Ivan, the plumber, called to confirm the appointment time, showed up, reviewed my repair issue, told me what needed to be done, got approval, and made the repair in a timely manner. I highly recommend this company to all with plumbing needs. Ivan is my preferred plumber for all future plumbing issues.

One of my air conditioners wouldn't turn on. Evan from First Class Air came out within 24 hours and took care of the problem. I was very impressed with the fact that Choice Warranty was able to get First Class Air to respond so quickly. Also, I found the contracting company, Evan at First Class Air, to provide excellent customer service in a very professional way. Kudos to both Choice Warranty and First Class Air for their excellent care.

The appliance repair technician was very knowledgeable and efficient. He arrived on time and was able to quickly determine what the problem was. He was then able to quickly make the repairs the refrigerator. I’m very pleased with the result and will recommend Choice Home Warranty to all my friends and neighbors.

Very good customer service on the phone, I was told that the warranty covers stove, refrigerator, dishwasher, garage, air conditioner, and all appliances. The warranty starts May 24, 2024. 30 days after the initial day of purchase. I’m very happy I chose Choice Home Warranty to protect my home. I would recommend this to a lot of my friends and family so they can be patio choice home warranty.

We have had Choice for 3-1/2 years. This is our third time using them. With any house we have, we will take them with us. So happy with the fast and fair service. Can't beat the price. Takes the worry out of home ownership. We had a air conditioner part replaced, a garage door motor replaced and now they are working on the air conditioner.

I completed an online questionnaire requesting information about a warranty plan. I was immediately contacted by Robin over the phone to discuss plan options. Robin was the consumate professional. He worked diligently to find me a plan that would provide me the best coverage and yet not bankrupt me as an elderly woman on fixed income. I appreciated Robin's efforts and look forward to joining the Choice family.

I called for the first time to ask questions about a claim I had just done online. The agent was very friendly and helpful. She explained the process and made sure I understood how everything works. She was knowledgeable and answered all my questions. She was patient and gave me all the time I needed.

I am extremely pleased with the sign up process. Everything was explained and all questions answered. Tracie was a gem and I am so pleased. She spoke excellent English and took lots of time with my questions. Rates and term are excellent! I have already referred two other people and have several others I plan to refer to them, I am looking forward to a good relationship with this company.

The Technician that came to repair my refrigerator (Ben) was extremely professional, courteous and knowledgeable about my problem. He wasted no time in analyzing and correcting the issue. This man knows his profession. If I ever need your services again, I hope it's Ben who arrives. (I believe his ID is **.)

Last week our dishwasher went out, we call our home warranty and were told it was covered. Someone came out to look at it and told us that it needed a certain part. Later we hear that the part for this model is no longer available and that Choice would be offering to "buy us out" so we can replace our dishwasher on our terms. We were then offered $246 dollars and told that this was what our current model was worth and that should be able to cover a replacement.

From the moment I called, very professional and organized. Everything done by email except initial call. Had an appointment with a plumbing company within 1 day. I like the way you communicate with me. Easy to understand and very complete. Even the plumbing company was professional and nice. The part has been ordered. Let’s see how long it takes to get the part and complete the job.

Received a great price because I am a Vet. I am with another Warranty Co. who charged me more monthly with a much higher service rate. Then they gave me an additional discount for being a senior. Now I am over $240,00 per year less. This contract covers more than the other company with less non covered items.

This outfit hires Indian scammers to "screen" potential victims. They violate CAN SPAM Act of 2003 by ignoring DO NOT CALL list. Other BBB reviews confirm the fact that it's not a legitimate business by any stretch of imagination and still it somehow enjoys the B rating with bbb while they earn F at best.

When making a call, the prompt would advice to key in my phone number for a call back..Just for a few seconds, got the call back - my claim was settled..That's excellent! They send expert technicians to the brand of your appliances. The customer service attendant is cordial and knowledgeable.

Denied claims. Would not repair leaking toilet. Approved only the inside part but not the outside supply line which is all one part. Parts are 19 years old. I did not break it. Denied to replace handle on toilet even though I had the part. Denied to replace the pop up drain even though I had the part. Technician was really nice and apologetic.

The way our claim is being settled is confusing. They first sent someone out to evaluate our microwave, our claim was turned down. Called about this and they sent another tech to again evaluate the microwave. We then received an email that they were replacing our microwave. They are giving us $191, which we still have not received? When will we ever receive the check? Very slow settlement.

Ac tech was supposed to refill unit with freon. And were STILL waiting for that. System not cooling. Tech noted that we needed another claim for the system air ducts to be cleaned out. Took the 85 dollars and went on his merry way. If this is how my warranty is covered. Why even make a claim.

CHW probably shouldn't be your first choice. Twice now, when an appliance broke, Choice said that the part in question was not covered. The problem is that in both cases the part was necessary for the operation of the appliance, no workaround. Without being able to change the part the appliance does not work. What would be the purpose of a warranty then if it doesn't fix problems as they arise. Do not use Choice Home Warranty

Timmy, the technician is very knowledge and professional; called to confirm arrival time; on arrival, provided credentials and proceeded with discussion to truly understand my perceived issue of the system; he discussed plan of operation; explained all the actions performed on HVAC and how the system should operate; provided recommendation(s); provided contact information; I would recommend this company to my neighbors.

Thermal expansion tank was not covered in the repairs… We have to have this item as it is a code compliance requirement. Not sure why it is not covered as I can never get in contact with an actual person to discuss. I intend to shop around when my contract is up. Now that I have had this home warranty for a while I know more about what to look for in a contract… I have had no issues with my prior 3 claims but this was a big one for out of pocket costs.

The action it takes to act on a claim is remarkable and the concern in getting the claim info to the customer quick and accurate. Bravo Zulu!!. I have experience many warranty companies but I never encountered a company like Choice. Choice don't go into great details why a claim is submitted.

The M and K appliance contractor fixed my oven. They were kind, professional, and communicative. They sent me a text message the day prior. They were quick and efficient. I appreciate the quality of their service. The M and K appliance team are a wonderful representation of Choice Home Warranty. Thank you for your help!

For being the first time I tried the Choice Warranty, I was very unhappy with them. First we are elderly people and had to go in and input what I needed to be done, I put dates incorrectly and couldn’t go back and corrected and when you call they don’t answer. But right away I was told my claim was denied due to dates that I didn’t have them. Try to tell them I had dates incorrect but didn’t listen. That I got a call San Antonio plumbing, that they wanted to come see my problem. I showed them and pay the $100, and choice warranty had already declined my claim. Don’t understand why they called the plumbing when it was denied. I thought that they change their mind but no they just wanted to get my $100. I’m only on Social Security and get paid once a month. I’m so disappointed that I’m thinking of canceling my choice warranty insurance .

BUYER BEWARE!! They are the ABSOLUTE WORST! Not one vendor would work with them because they’ve been screwed over by Choice Home Warranty! It’s now 8 weeks and we still have no operational pool because our pool pump let go early March, 2024! CHW hired a vendor, we paid $100. Service call and they quit because CHW was giving him the runaround with the claim! I have his emails. They blamed the vendor! Emails queries and now what they are doing to me does not lie! They do everything to NOT pay a valid claim! Not one pool vendor would work with them because of their shady practice and continued back and forth emails when they provide everything required to pay a claim!

I had water leaking from underneath my bathroom sink and after calling to put in a claim it took almost one month to get job assigned to a plumber. The first plumber cancelled twice without calling to notify me and after I took off work to have work done. The second contractor took a while to make it to me because he doesn't work in my area all the time. He eventually came and I had an appointment window of 10-2. He finally showed up at 4:45 making me miss another appointment.

Hager Plumbing came out. Fixed the issue. I was impressed. I really like plumber. Very nice, Professional. First time I heard of Hager Plumbing. When I called Home Choice Warranty everything went smooth & fast. Thank you. Glad I got Home Choice Warranty. One of my smartest moved I made. Believe me I had done some dumb moves since I lost my husband.