Choice Home Warranty Reviews

Choice had a repair company lined up and scheduled to come out to my house the day after I submitted a claim to them. The repairman was knowledgeable and efficient, explained what was wrong and what parts needed to be replaced. When Choice approved purchase of the parts, he updated me. When he new an ETA for the parts, he updated me.

My heater went out on a very cold day. I called CH & they had someone out that afternoon. Got me all fixed up. But an hour later it was cold & not working. It was after 5:00. But the nice lady who helped me said couldn’t get anyone tonight. Ok! I understand. Next day they called me & came out & found out the problem. But had to be ordered the part. So they did & by end of week all fixed & I had heat. Everyone was very nice & my serviceman was very nice. Really everyone I spoke with did everything they could. Sometimes things go wrong & it just takes time to fix. But glad I had Choice Homes. If you’re looking for a warranty Company check out Choice Homes!

Choice Home Warranty is nothing more than a massive fraud masquerading as a company. They'll gladly take your money, but when it comes time to get work done, you'll be lucky even to get a technician to your house. The technicians who will work with them are the absolute worst because not only do they not pay claims, they don't pay the technicians and reputable ones won't work with them. If you have a dispute, they force you into arbitration, which costs a couple hundred bucks, plus your time and headache. Read the BBB complaints; there's a reason they have thousands of them. Visit the Facebook group, "Choice Home Warranty Unresolved Problems", review the legal actions taken by attorneys general. Save yourself the headache; whatever the warranty costs per year, set that money aside for repair costs because you'll be paying them yourself anyway.

CHW is a total SCAM! I have unfortunately been a victim. As a first-time home buyer, I fell in and purchased this warranty. I filed a claim for a broken kitchen appliance. First, it took 2 weeks for the company to get a repair guy to come down and then we had to pay the service fee once he came down. Then he filed a report that the appliance was broken and needed replacement. Ever since CHW has been fighting tooth and nail to save themselves from fixing the appliance that was broken. Claiming it wasn't completely broken, or that it's not covered under their policy and other such baloney.

The service technician called on the day of service to inform me of his status and expected arrival time. He arrived early, was very personable, and got to work. He shared tips, explained through demonstration what the issue was, and offered solutions to reduce the possibility of a recurrence. This was frigid weather so my experience was not unique. Overall, he was great. I would recommend to a friend and utilize again.

After filing a claim for pipe leak in hall ceiling on 12-20-24, they after calling every week to find out what the status is, they finally refused my claim. Today is 2-6-25. I have a large cut in my ceiling waiting for someone to replace my pipes. Their plumber in December stated that I had rust and the problem was in my basement. NO, it is in my hall between the family room and dining room, the so called rust are tiny purple spots on the pipes that are about to leak.

It was very easy for me to file a claim. I received a response in an acceptable amount of time with the name of a contractor. The contractor arrived as promised and did a very good job identifying the problem and contact you with the results. Even though I am still without heat, I feel certain that as soon as parts arrive and it can be rescheduled, it will be taken care of. I am so grateful to be a member of this warranty program and will definitely renew!

I was scammed out of $670 reimbursement for replacing a high ceiling fan. Quotes approved in writing by Choice Warranty/Reliance/Rely home, but told contractors they had to sign long term contracts to do work way under market rates. Went through 3 months and 4 vendors. Choice scheduled Always LLC & Odinson Electric as their supposed contractors. (They in fact did not have contracts with them but were hoping to use my job to get the contracts) Both declined to sign directly with Choice/Rely/Reliance as they pay well below market wage. No inexperienced (2 came to look and the job & declined).

There is an issue with a control board in our furnace. The technician came out last Friday and said he would look for the board locally and get back to me. He texted me Sunday and said they had a part they would order from Michigan because there’s nothing locally. Several days went by and my house is cold. I talked to him Wednesday and he said he ordered the part on Saturday from a company in California which is not what he said Sunday. It’s Thursday and he still hasn’t fixed the problem and they still haven’t gotten the part. I’m extremely disappointed.

I had a very pleasant and informative talk with your agent on the phone. He was well informed and very polite. He also was able to answer all of my questions very quickly. It was pleasure to talk to him. He made it very easy to decide to become a member of your company.

I've been with Choice Home Warranty for several years now, and they've consistently addressed any issues we've encountered efficiently with reputable companies handling the repairs. There was one instance when they couldn't fix our fridge, so they decided it needed replacement. They sent me a check for the replacement cost, allowing me to choose a new fridge. My only complaint is that the replacement price they offer doesn't fully cover the cost of a new item, but it does cover a significant portion. However, I believe this is standard practice for home warranty programs, and my experience with other companies in the past has been unsatisfactory. I would and do recommend Choice Home Warranty."

Great customer service! The representative was pleasant, respectful, professional & knowledgeable. I love that Choice home Warranty offer plans that cover not only basic appliances, but higher end appliances for people who own with larger homes. I would not hesitate to recommend choice Home Warranty to friends and family, knowing they would not be disappointed in their decision to use them for their home warranty needs.

My carbon monoxide detector went off and the fire department determined the problem was the stove. I reported to Choice. They promptly dispatched a tech from Bodewell Appliance. He determined after testing there wrong with stove. I had been using the stove a lot coupled with the sensitive detector. He also gave a tip that when the tips of the flames are all orange then there a problem. Very satisfied with the service and outcome.

Ms. Diellavissia ** did an excellent job in providing the details of the coverage to which I was entitled. While I was unaware my coverage was limited to a 75-gallon tank and I had an 80-gallon tank, I am satisfied with the compromise reached with Choice Warranty through Ms. **,

Freezer / ice maker not working. Refrigerator/ freezing vegetables Need to replace Filters in refrigerator, and outside of refrigerator, also have reverse osmosis. Water sistema and also need to replace filters. Had the water tested by City of Chandler, and the results were not good at all!! When we First bought the refrigerator it worked Great with all Filters. So Will Be doing the Clean up of Filters and go From there. Will inform Choice Warranty of the Outcome.

We haven't used the plan yet as we just purchased the plan. We have had other plans but none compare to this one. We found the plan to be very favorable for us. Your contact person was very knowledgeable. We look forward to using the plan when the need arises. Thank you for being a friendly company.

I have already recommended Choice Home Warranty to my mother & also another friend! I love it and am absolutely pleased with it. I appreciate the company looking out for me & helping me out when my appliances act up keeping me from having to purchase new ones. The callers are always so friendly when I call in & speak to someone. Also thanks for sending Redman Plumbing! They were so professional, very kind, & let me know what they were doing at all times. His company in my opinion is top tier.

Choice Warranty has been extremely helpful for me and I have recommended you to many of my friends and colleagues. Keep up the great work and service for our customers. Fast and accurate information with the utmost care for the customer is the most impressive and reliable service provider that offers a wide range of services.

After my ticket was assigned to AJ Air Conditioning, they were able to show up quicker than anticipated and provided a quick and efficient fix in less than 5 mins. Very pleased and I had a great experience. Albert was amazing and very knowledgeable in correcting my issue and ensuring all is running as expected. :)

It took two days to find someone to come out and fix our thermostat and they were able to come out and diagnose, test, verify, and educate me. We ended up needing to replace the thermostat which I wanted to do anyway as it was an older piece of equipment.

I had a leak with an older luxury series Koehler toilet. CHW had a repair person come out within 24 hours. A part was needed and the repair person continuously kept me updated on its status. CHW but especially the knowledge and expertise of the repair person Ivan from Innovative Plumbing Solutions, exceeded all of my expectations. In the past I had American Home whose actions clearly showed that customers do not matter (read their reviews). I own multiple homes and have them covered by Choice Home Warranty.

Came in quickly, analyzed the problem. Older microwave and parts no longer available. No charge for his service. Called before he came and got there when he said he would. Told us what we needed to do with our warranty company to get the situation rectified. I am glad we have a warranty company.

The technician was on time, professional, and quickly found the problem. Gabriel, the technician said I could run the HVAC for a day or two. However, I will not until it is fixed. His company is waiting for Choice's approval to order a warranty part and repair the problem.

Purchasing a home warranty has proven to be the best decision and we have been well taken care of by Choice Home Warranty. Submitting a claim was very easy. They connected us with a service provider who was courteous, prompt, had great communication, and took care of our needs. This is the third time we’ve needed to make use of our warranty and each experience is consistently good.

The technician did a great job, very considerate and fix the problem in a shot time. He provide an explanation on what was the problem and the way he fixed it. Overall a nice experience. The wait was not that good as I had to wait for more than one week.

Unable to get someone to speak to. After several calls a person answered said he will transfer me and then the line got disconnected. I tried to call back. Was unable to get my call through. I filed a new claim for my furnace online but there was no follow up call from Choice. I did not get a technician until Tuesday. Thank goodness we had space heaters. I think there should be better communication for the customers especially if the problem is a big concern for the customer.

Leaking faucet in kitchen, repair professional arrived on time and looked into the matter. He said he would let us know if it was approved. Very pleasant to work with. I have used this company before. Professional is a very good word for this company. Thanks for being there for us.

Great customer service. This is a new Home Warranty Policy. Representative gave me great options to make sure I was getting the best policy and price for my needs. Old Home Warranty Company could not help me with a recent issue. Glad my husband researched other Home Warranty Companies online and found Choice.

Unfortunately the texts and emails perhaps automated of appt were 1-5pm and next and 1-2pm and then a 30 min notice at 12:30pm for 1pm appt? Once Raj (tech) showed at 2:45 he was great. He explained the system of appt arrival is all automated. Very confusing and conflicting. Get better software? Please.

Repair tech was very polite, efficient and very fast. Explained what the problem was and how it would be fixed and set when he would be back. Also said that they could look at and fix when needed advised on possible other. Would strongly recommend this company to my friends and family whenever needed. Would let them know also about the home warranty company for further customers.

Stephanie was very kind and professional. She helped me establish the annual rate and explained the policy with patience. I appreciate her thoughtfulness. The agents I spoke with were all very knowledgeable. Having this policy gives me the peace of mind that I'll have a company to help me if anything inside the house presents a problem.

Very knowledgeable technician, was able to figure out the issue in 5-10 mins. Got the parts in a couple of days and fixed the issue in under 5 mins. Overall Great Job!! That technician really knew their stuff! Finding the problem so fast is impressive. Getting parts quickly is always a relief. A fast fix is the best kind of fix. Glad that's sorted out so efficiently. Hopefully, everything's working smoothly now. It's a good feeling when things are back in order. Now you can get back to what matters.

It took 6 days to get it fixed, I called on 1/30, I received my appointment on 2/3, and the heater was fixed on 2/5, but I had to call Choice Warranty to expedite the approval for the technician, and we had no heat, I just felt choice could have approved this claim a little faster, but good job on repair by technician.

Machine was shaking during the spin cycle. Repairman called in morning with estimated arrival time. He called 15 minutes before scheduled arrival time. He was very pleasant and thorough. It was a simple fix and just needed to adjust front level feet. It was a quick and short repair. Area was left neat and clean.

I called to have an emergency light repair or replaced because it stopped working properly. The claim was denied on the basis that the cause of the problem was not wear and tear. The emergency light has been installed for over 20 years, and its failure to operate could not have been caused by anything but the passage of time. When I appealed, I was told, it was not covered because of the way it was diagnosed. The entire experience was frustrating and inconsistent with the reason why I purchased this and policy for two other properties.

I am so glad the Choice Warranty is very friendly and provides a good service and gives me a peace of mind about my home warranty and I really appreciate the prompt respond and follow up with the service and provide satisfying to all my concerns. I will definitely will recommend choice warranty to my family and friends.

My furnace suddenly stopped working late yesterday and I called you early this morning because it was very cold in our house and had a very hard time sleeping. I called to follow up on my claim a few hours later because it was still pending to dispatch and was told that they don’t provide emergency service and it could take up to 24 hrs, I requested to speak to a supervisor and the representative refused because she said the supervisor would tell me the same thing.

Jarrad from Jarrad Solutions came out and identified the problem and fixed it. He had the needed equipment and replacement parts in his truck, otherwise he said he would go to the hardware store and get what was needed. No mess. No fuss. I'm very pleased with this service and would recommend him to anyone with plumbing problems. He came during the described times.

Choice insurance was able to accommodate an appointment within two days with the garage door company even though they had said the first available appointment was in 4 days. Once the technician came to fix the problem, he was prompt to find out and fix the issue. We are very thankful.

The service Man was very informative and knowledgeable. He shared next steps and a written report. We are waiting for party to of the project to be complete. He came to the house within the time frame that was made for our appointment. To include reminders the day before and call prior to coming extract time line he would be arriving. I would recommend the Home warranty and the service they provided. Thank you for your service.

So far it's been excellent customer service with great follow up too. Anyone that I spoke with was on top of their game and knows their product. I feel very confident in moving forward with Choice Home Warranty and would recommend them to anyone looking for a home warranty company.

The customer care person who called originally on the renewal was very pushing and I did not like working with him. I was ready to go somewhere else. But when I called in and got Jake, I not only decided to renew my parents' policy I signed up with Choice Home Warranty. I just want you to know that I really appreciated Jake's help with renewing my parents' policy and getting me signed up. He made the process seamless.

Submitted a claim for garbage disposal not working. Received a quick response to the claim and had the repair done the following day. The company that came were courteous, professional, and did the job in a timely manner. They cleaned the area they worked on as well. This was a positive experience.

The agent was very polite and knowledgeable. He worked with me and gave me a great price. I told him what my budget was and he totally worked around it. He emailed me different plans that I could look over and compare. I am very happy with the plan that I choose.

I recommend CHW to my friends all the time. I always tell them how prompt you are to respond, and how pleased I am with the service I receive. I have even recommended you to my church. I don't know if you offer service to churches, but if you don't you should. Being on God's good side never hurt anyone.

Worst experience ever. Don't buy Choice Home Warranty. I been their customer for more than 10 years. They handle small claims but anything above $500 they handle it measurably or don't want to pay. For warranty, monthly I am paying more $107. You are better off with your local repair guy. I filed the claim for hot water tank leaking. It's an emergency situation during winter time in New Jersey. They sub contracted my claim to another company Blum Inc which is similar to choice home warranty who then sent someone else to look at the job three days after the initial claim was filed. They said they will submit the report same day. However after multiple attempts by me to ask them to send the report quickly Blum said they need 24 hours to send the report.

We were so pleased that Leon, of By the Book Plumbing, came by to unclog our sink. He was so thorough and went through our entire house to understand everything about our plumbing system. Leon took his time and we felt very confident that he would take care of our problem. He was super knowledgeable and we hope he will come back again.

My technician was awesome. He repaired my wall-mounted microwave within 30 minutes. I thought for sure I was going to have to get a new one, but he changed out the capacitor and a couple of fuses and I was good to go. This gentleman knew what he was doing AND he cleaned up behind himself.

I applaud Choice Home Warranty for its services. I placed a claim, and the next day, I received service. Two claims were placed simultaneously, and they were both handled promptly—very timely service was provided. The technicians who came out were professional and explained why the problem occurred. I would recommend Choice Home Warranty to anyone seeking coverage.

The tech explained to me what was wrong and he had the part in his truck. It took him only 10 minutes to complete the work. After installing the new part, he tested it with 3 flushes to make sure there was no more leaking. It was working properly. He cleaned up the work area and I paid the deductible.

“Jennifer Bowen Appliance” needs to be applauded for excellence in professionalism. Often times as homeowners you don’t know what to expect when a repair company is dispatched to your home for a service call. You don’t have pre-knowledge of the company or the service person being dispatched. As homeowners, we must rely on Choice Warranty to dispatch Repair companies that performs with high standards.

Sam was very knowledgeable, kind, and spot on when diagnosing the problem with two refrigerators. One was the compressor and the other was a faulty ice maker. I would highly recommend his services to anyone. Thank you Sam, for being one of the good ones, as we have had problems with contractors in the past.

The service person did a thorough job in checking the water pressure. He conducted himself very professionally and explained everything in detail. Unfortunately he was unable to rectify as it was our soft water system. But he did identified the problem and placed the soft water system on bypass mode.

The repairman came in my kitchen, asked for an $85.00 service fee, claimed he had received a phone call from his girlfriend that his baby was being born and said he would return on Monday to finish the repair. Received an email from Choice that the service had been approved followed by another email that the service was disapproved but I could not receive my $85.00 refund. I could never recommend this company for anything. I feel I have been scammed.

Nowhere in your contract does it state for every request on the same day that you’re charged $100 for each service request. I called in for two items for repair, paid the hundred dollars per my contract and then was told I had to pay an additional hundred dollars to have my refrigerator looked at and nowhere in my contract did I find where it says I have to pay $100 per item. It says my deductible for service is $100 so you all are scamming people.

I was a little disappointed in the service scheduling from the provider/contractor. They didn't call to schedule their service call; they simply sent an email giving me a day & timeframe, and luckily it worked for my schedule. That being said, the provider/contractor called 30 minutes before his arrival, and within the time window they provided. Service was friendly, fast and clean.

After I purchased the product it became a hard sell. They wanted me to buy a security system. I told them I had one then they wanted to sell me cameras. I told them I had them. The next day another phone call, once again they started hard sell on security system and cameras. The guy on the phone was rude and was yelling as I had told him numerous times I wanted nothing else to stop. I almost just told him to cancel the order. Please stop the phone calls.

I started this home warranty two months ago. I called them for a fan that was giving me trouble. They denied my claim because the remote was missing even though the fan used to operate with the wall switch. They also denied my fan saying that it was a Casablanca fan and that since it had a warranty, it would not qualify to be under the home warranty. But Casablanca is no longer in existence and so there is no warranty on this fan. Also, they said that the fan's flywheel was defective and therefore, if a part on the fan is defective, then it is also not covered.

DO NOT GIVE THIS COMPANY YOUR MONEY!!! You CANNOT pick your own tech. The tech they pick may not even show up, then lie about it. IF they show up, they may or may not fix your problem. If they need to order parts, good luck. You personally have to stay on top of the tech until they file a report for your repair if the problem isn't fixed. IF the tech submits a report, odds are good it's going to be conveniently (for CHW) misplaced. You'd rather spend time talking to tele-marketers and debt collectors than speak with their "customer service." They will do everything in their power - including outright refusal - to prevent paying for things clearly under coverage.

Dryer wouldn't start. Odd. Technician fixed the dryer on a Sunday (yes, weekend) which was a quick 24-36 hrs after my Friday call. It's why I have renewed my policy. While I do not wish to have to call Choice for more help, when I do, I really hope this level of service continues.

I called. I’ve got automated things. Didn’t even talk to a real person. I don’t know what’s going on yet. When you call me back I’ll leave a Rate. All they would just talk to the automated lady. Nobody called me back yet to make an appointment or anything yet so I don’t know what’s going on with you guys. Last time you made me wait three weeks for an air-conditioning and I always had mold in my whole house in Florida, so I don’t know how good you guys are gonna be this time.

I had an issue with my garage door over the weekend and was honestly worried it would take days to get someone out. To my surprise, Choice Home Warranty responded super quickly! The technician arrived within 48 hours, even though it was the weekend, and got straight to work. The service was fast, professional, and efficient. Problem solved in no time! I’m really impressed with how smooth the whole process was. Highly recommend Choice Home Warranty for their quick response and top-notch service!

Dryer was making an unusual noise. Choice sent a tech from Converse appliance repair. Tech was courteous and explained what he thought the problem was. He inspected the dryer and tested the inner drum and found the reason for the noise. He fixed it and stated that if the problem repeats he will come back again. Excellent service.

I have been a Choice Home Warranty customer for several years. I am on my third claim during my time with CHW. They are always quick to respond and the technicians they send out are always professional. I will continue to be a customer of CHW. They have serviced my AC and replaced my refrigerator. Also, I have a pool. CHW is one of the only companies who cover swimming pools. This alone is worth the plan if you are a pool owner.

HONOLULU APPLIANCE REPAIR 10 star. Easy communication, showed up on time, provided diagnosis. Recommend Honolulu Appliance Repair. CHW 0 star (dishwasher claim). CHW denied claim deeming abuse neglect is inaccurate. Initial claim was dishwasher handle had a crack due to age. By the time CHW found a vendor handle plastic broke off. DUE TO AGE, CHW called vendor and he clarified damage was age related

Techs are always knowledgeable and very efficient and professional! They resolve my issues well and are very friendly! I highly recommend Choice for home warranty service! The cost is reasonable when something breaks down and you need service! It’s also very easy to put a claim in online and they get back to me promptly!

McVey was excellent. They arrived on time as per their schedule. Service was far better than I expected. I would recommend them to any of my friends or acquaintances. Superior service, friendly and knowledgeable technician. This is the best company that has ever done repair work for us through Choice Home Warranty.

I had a problem with our stove, Choice warranty was quick about getting a technician out to see the stove. Customer service was very good and handled our issue with no hassle. After the technician did not locate the problem, again Choice warranty assigned another technician to check on our electrical box to see if that was the issue

Working with Choice Warranty has been some of the worst customer service that I’ve ever dealt with. How do they expect someone to wait two weeks when their appliance breaks down. And secondly, the gentleman can’t repair it so they’re gonna replace my washing machine. It’s going to take up to 30 days to get a gift card from Lowes for me to go purchase a new washing machine. I think I should have the choice where I’d like to go get my washing machine from.

My claim was denied because the tech was unable to remove a screw from the shower handle and had to cut it off to replace it. This took NO EXTRA LABOR TIME OR PARTS. My only choices were to either forfeit the $85 service fee, or pay in full for the repair. What's the point of having your warranty if something this simple will be denied?

I'm very pleased with the electrician you sent. He contacted me right away and set up a time and date for service. When he got here he listened in order to understand the issues and then got right to work. He is a Master Electrician. You didn't send just some handyman to fix the problem. That 's a big deal. Bryan did a great job!

My dishwasher began leaking and was not cleaning the dishes well. I submitted a service request to Choice and was set up with a technician. My technician, Joseph, was very professional and explained what he found and what his recommendation would be. I highly recommend Choice because of Joseph's excellent service and hope I get him in the future if I have any other issues. He was on time and courteous.

Great service!!! Very honest - Would definitely recommend him. I had fixed one of the problems prior to his appointment and he double checked to make sure no issues and he changed the work order to it was no longer an issue. Not many people would have been that honest so I am very pleased with his service.

The technician whose name was Kevin ** with USA Plumbing took time to explain everything in ways that was easy to understand. He was professional, friendly, knowledgeable, and courteous. I would definitely recommend this company. The sump didn’t require replacement but the testing and explanation of how it works help to put our mind at ease.

Filing claims has been made really easy! They have had someone assigned very quickly, and everyone I have worked with has been courteous and helpful! I have and will continue to recommend them to everyone I know! Getting a home warranty was the best decision I have made so far!

Figured out after the repairman called and said he was in my driveway, that your emails regarding my appointment date/time were going to my spam folder but still I feel if the customer doesn't reply to a scheduled appt, you should call to verify that the date/time are ok with them.

Contacted Choice Home Warranty regarding my leaking washer. A local appliance repair man was at our door later that day. He determined the cause of the problem, spoke with Choice and said they would contact us regarding the solution. The next day I received an email from the company. They quickly took care of the process to go forward with obtaining a new washer. Great experience.

He was a Professional, nice guy, and he did the repair quickly and well. He Could not have done a better job. He arrived right on time. He brought all the right parts and tools to do the repair quickly. I would certainly recommend them for future repairs. And I appreciated the prompt service that Choice Home warranty provided.

Alberto called me while I was perusing the Choice site and informed me of sale (better than internet) price. Then he gave me another discount, allowing me time to check online reviews -- a price which he was able to cut further because I committed to multi-year coverage (without committing to a contract) -- a good deal for a senior! Only 50 per year more than when I took out a policy back in 1990! Hope the service is as good as the sales pitch--they are reviewed as the BEST. :-)

I started online, but received a phone call from a representative, Tim **. He was very helpful and informative. He explained many different options and l decided which was best and am now a new customer. It was a very positive experience. I checked out the website comparing companies and felt this was the best choice.

Very happy with the service you provided. Professional and timely manner to take care of the problem. I like Pure Pool company. They provide me with a great service! The contractor took the kids seriously and reply fast and he came in a very timely manner. Z did a wonderful job. Thank you, Choice Home Warranty.

After waiting 4 1/2 MONTHS for Choice to notify a repairman (that justifies the 1-star rating), it was a surprise to discover that they actually sent someone competent. Jeff pulled out the dishwasher, inspected the hose I had identified as leaking, verified my opinion, had the proper hose in his car and installed it, adjusted the door, and ran a test fill, all in about an hour. Jeff warrants a 5-star rating.

We live in AZ where there is extreme heat. During the summer of 2024 our AC went out and the inside temperature was over 90 degrees. We opened a claim and it took almost a week to get a service tech out to look at our unit. In the meantime we ended up staying in a hotel for a night to get some relief. We also ended up finding a technician on our own and they came out the same day, diagnosed the problem and promptly fixed the problem. Our washing machine was making a loud rubbing sound and the unit danced all over the floor. Once again it took some time to get a technician out who never did diagnose the rubbing sound (which it still makes). Not only did he not diagnose the problem but he was a bit standoffish and rude.

If this is in regard to the phone call inquiry I had. The agent was informative and knowledgeable. I also used the call back feature and it didn't take very long to get the call back instead of staying on hold. My concerns were addressed. If this is in regards to CHW in general, I feel the service call fee is fair, I have not had the appointments yet I made claims yet, so I cannot speak to the service rendered.

I filed a claim TWO weeks ago with Choice because my washing machine stopped working. A technician was assigned to come out five days later. The technician stated the main electrical board was bad and a replacement was no longer available. He emailed Choice that information. I was advised that they would be sending me a Lowe's gift card in order to help replace my washer, adjusted of course for the age of the washing machine. I was also advised it would take THIRTY days to received said gift card! I am supposed to go THIRTY days without washing clothes? TOTALLY RIDICULOUS!!

I am really excited about your services as a new customer. The representative who assisted me, was not friendly and was really short with me. His attitude and demeanor I would rate him with 1 star. Customer service skills will either get you customers or lose potential customers for you. If I didn't like what you have to offer, I would not have signed up due to his attitude.

I am going to give CHOICE a fair shake. I have had a variety of issues with my current home warranty service. Their fees have gone up while their service and wait times has suffered. I tried one of your competitors, but after 20 minutes on hold, I decided to try your company. Joseph was knowledgeable and friendly. He added the well pump and septic when I asked about them. I only hope the service is as good as he claimed.

Contacted Choice Home Warranty for a claim on our furnace. Was making noise clicking off and on. Took a week to get an email stating that Choice was looking for a technician to come out. Granted it was 10-15* during this time. Finally got a scheduled date and time for technician to come out. Took a day off work for our 11:00-3:00 time allotment. No show and no call.

I opened my claim and received a response within minutes . A service provider contact was assigned with an appt for the same day. BME Services contacted me and advised I'd be their next appt. Within an hour they called to let me know they were on the way. Very professional, respectful and completed the job quickly. I was very pleased.

We have always been taken are of properly. They have, for the most part, have been quick and fair with there findings. We have never had a service like this and as we get older, we need some extra help and Choice Home Warranty, has been good to us.

I am very dissatisfied with the service. Reported no hot Water and they scheduled an appointment to LOOK at the issue the following Wednesday. That means my family is without hot water for 4 Days. Now they come to look at it and it takes another 24 hours to get approval for the repair or replacement. Another 3 to 4 days before the replacement can be found and another 2 days for Replacement. That's a total of almost 2 weeks before I get hot water for my children! Don't believe any commercials for quick service. All they do is apologizes for the inconvenience. Useless company! Find someone else.

Was not satisfied with having to wait 2 weeks for earliest service appointment. However, technician's service and knowledge were exceptional once visit on service call occurred!! Had the necessary repair parts available. I have been very satisfied the service received during my many years of CHW membership. Service is highly recommended.

I put in a claim and got a fast response and the following day a Technician came. I was impressed with the quick response and appointment!! I’m still awaiting a response as to how the issue will be resolved and when it will be resolved and it’s been since January 28th, 2025.

Technicians have been great.... It's been nearly 4 weeks we have been without a refrigerator.... Really frustrated with the speed to get a repair completed. Disappointing. I wish someone would come and actually repair or replace the refrigerator. Wonder how someone at Choice would feel if they didn't have a refrigerator for 4 weeks?

The tech came out as scheduled. Very professional and knowledgeable. He explained the scope of work and explained just how the refrigerator works. I learned some things I didn’t know. The tech also called ahead of time to let me know approximately what time they would be here. He left me his card in the event I needed any further assistance in the future.

Fast hassle free repair. Technician had a professional attitude. No gaslighting or rudeness. I had trouble with the heating system. The pilot light was working and the motor but warm air was not coming out of the vents. I do wish the technicians could not always have a window beginning so early in the morning. I work nights. It also concerns me that you were unable to find someone right away. Thankfully it was as cold as it had been. I appreciate everything.

Chris was in contact with me before he came and requested the information so he would have the new heater available. He repaired it quickly and said he would do paint touch ups on the ceiling but we told him we could do it ourselves. You have a good contractor in Chris.

B2U Maintenance was very professional and thorough. Working with Choice Home Warranty was stress free! I have been with this company for 3 years and I am glad I made this decision. Being a female we may often be taken advantage of when there is a home repair. I no longer worry. CHW is only a call away!

01.14.25 water heater stopped working. 01.28.25 the item was replaced, after two weeks w/o hot water, very cold in NC. CHW responded after claims to BBB and Chamber of Commerce. Execrable way to treat a customer.

The two men who came to see what was wrong with the washing machine were both pleasant and competent. They quickly diagnosed the problem as a faulty computer. They worked on it and got the unit running, but weren't sure it would last. We have washed several loads of clothes since then with no problems.

I am so glad I signed up for these guys. They have helped me out with a lot of repairs. Otherwise I would be broke! Came back to my house after it being tenant occupied and let me just say a lot needed fixing. Choice was there to help me out.

I had to reschedule my technician due to a snow day. I continuously called customer service to reschedule because roads were closed/impassable, but I continued to be told to wait until the end of the day. This was a frustrating experience that almost caused me to cancel my services. Thankfully, the technician that came once the appointment was finally rescheduled was terrific and restored my faith in the company.

Furnace (gas) was working fine and stopped working suddenly and wouldn't come back on. Called and requested Top Air in Phoenix Arizona who had replaced the AC in 2022. They came out and quickly diagnosed and fixed the problem. Choice is always responsive and easy to work with. I recommend Choice to friends and family all the time.

Technician appointment created without consulting or consideration for the fact that people do work. It would be easier for the customer to be able to set their appointment time for service so as to arrange around their schedule, not yours. Technician was late and instructed to call a different number than what is on the policy. That did not occur. The additional number was to the other adult at home during the time frame of the service appointment. The technician arrived almost an hour after the scheduled time frame even though I know that it’s an estimate.

Your technician was excellent. Very kind and very knowledgeable. I would highly recommend him to anyone having difficulties with the function of their appliance. He was very professional and a very good listener. I much appreciated his care and concern. He assured me that he would order the part right away and schedule the follow up appointment to complete the repair. Very satisfied. God bless.

Lee has been the best plumber that has been sent out, he was great and did a great job, and if I ever had a other plumbing issue I would definitely ask for him, hope warranty company keeps his company on board, so yes I will recommend Lee and his company to anyone who needs a plumber, Choice Warranty you guys have a great company right here. Hope they stay with your warranty company, and thank you Reya for your prompt response to my emergency. Great choice warranty company employee. Made sure to get someone out in a timely manner. Thank you again.

Is the first time I’ve used Choice. It was actually a good experience connecting and getting on. I was with another company that took away a lot of of war warranties from my house, I decided to change companies. It worked out well.

The customer service rep was very helpful and professional. My double wall ovens need to be replaced. Choice Warranty offered $674.00 for the replacement. There is no way I can locate any double wall ovens for less than $1,999. I feel this settlement is truly unsatisfactory. I will not be recommending Choice Home Warranty to anyone.

Technician was very knowledgeable. He kept his appointment time and restored water for us after several days without hot water. He thinks that the water heater needs to be replaced because there is too much calcium build up. He doesn’t know how long it would stay fixed. He thinks that it has a lot of calcium buildup.

It's just that my card didn't work the first time I called in and when I called back it went thru but it also went thru with the first time as well. So I had two policies. Now I have to wait until Monday so they can cancel and process my refund.

The service tech arrived on time for assessment and was professional. I have not heard back from him for two weeks, so I don't know the status of my claim or if he will come back to fix my dishwasher. I will update when it is fixed.

I was a Sears Home Warranty member for years. I never had any major issues with them. But they went out of business. I was switched to another company. There was two times I told the company what the issue was, and they sent someone out (I thought) to repair the issue. Upon arrival I had to give the technician the deductible. Immediately after receiving the money the tech told me, "The issue isn't covered under your policy."

I had a leak coming from the ceiling into my downstairs bedroom. It started on a Wednesday morning and I wasn't scheduled for a technician to come out until Friday between 3p-8p. During this time I was unable to use the restroom which I discovered was the problem for that period. You'd think that plumbing would be considered an urgent issue. So for that reason, I would rate CHW a 2.5 for not triaging my claim more appropriately. The technician who came and resolved my issue was Olu from Delords, INC. I am rating him 4.5 stars. He was very polite, made sure to clean up after himself, and answered all my questions without making me feel like I was a bother to him.

All-American AC and Heating out of Austin/Houston Texas arrived and introduced himself. We exchanged communication regarding the issue then he commenced working on the issue. As he became confident of the diagnosis he shared that with me and explained options going forward. Professionalism by the technician was evident and appreciated. Daniel was the first technician. Then the final visit was a technician by the name of Jacob and both did well.

Very very disappointed, and I’m switching home warranty companies. I pay for additional overage on my plan for well and septic, and they didn’t cover what failed causing us not to have water in our home. I appealed it and they still wouldn’t cover it. What give me the option to appeal it if the answer is still gonna be no?? Changing companies and won’t be giving my money to Choice Home Warranty any longer.

We are thoroughly pleased with the process with CHW. We are the type of people who will do basic parts replacement but know when expert help is needed. The technician was great and appreciated the troubleshooting we did. It made it easier to diagnose the problem. I do have to say that some companies who contract with CHW don’t have a favorable view of CHW due to being paid in a timely manner. Our technician was very pleased at how smooth the job went when a lot of times the job doesn’t go smoothly. I would like to think that doing our part and troubleshooting also made the job smoother.

There was a mix up the service. I called within 30 days to report that water is leaking from my sink. I was told that if the problem occurs again they will come out free (no charge). The clerk I spoke with said this is a new request and I had to pay another $85.00 although I called within 30 days.

Everything went so effortlessly. An appointment was available within 10 days of calling in. The technician was on time, knowledgeable and so polite. Ends up our dryer is too old for parts (35 year old Kenmore) and within minutes of the technician leaving we got an email with Choice's cash offer so we can purchase another. I truly didn't expect it to be offered due to the age of the dryer, I'm so glad to be with Choice! I am 100% satisfied!!

My hot water heater was leaking. It took three days for someone to come, that was Not Acceptable good service, The Plumber LHR Tom you Contracted was wonderful and came back the next day Thursday 1/30/25 and installed it. The only problem is I did not get a receipt for my $650 or the $100 I paid for the initial visit. Pauline **

Even though they are based out of Casa Grande, the technician that came said it seems Choice doesn't do their business like other warranty companies so it took us days before we got a tech to respond. And he got it fixed within minutes thankfully! Nice to have our oven back and working. All Americans tech Colby was great!!

Choice Home Warranty are very prompt in responding to customer's needs, they exhibit cordial customer services that meet clientele needs. They have all ears out to listen to clients and they respond to call without delays or unnecessary protocols. I will definitely recommend Choice Home Warranty to my friends and other family members.

The experience in purchasing said plan was without a problem due to the representative whom explained everything patiently and thoroughly. I almost hung up at first because I was still at the site and reviewing the plans but he explained to me that he was just ready to explain whatever questions I might have and he did so I was glad that I did not hang up.

This process was easy and timely. Tony from Champion Appliance Repair was awesome. He diagnosed the problem, got approval from Choice Home Warranty, had the parts in stock and get our dryer fixed all within 2 days. I would recommend Choice Home Warranty and Champion Appliance Repair for any of your Appliance repair needs.

Several months ago, purchased an annual subscription with Choice Warranty after 29 years with another Home Warranty Company. The kitchen sink disposal quit operating. Went online to request service with Choice and the next day received a text from the repair vendor and from Choice Warranty with my appointment scheduled for the next day. Even options in the text to reschedule the repair service if necessary. Most excellent repair vendor that provided a text the morning of their scheduled visit with a link to a map sharing the travel time to my residence. Thank you, Choice Warranty and to the repair vendor for a 5-star experience!!

He did a fabulous job. He found the problem on our dryer quickly and he was thorough. Hope to have him again if needed. Thanks so much for a very positive experience for us. We recommend this repair company very much. Thanks.

My sign-up with Elizabeth was INCREDIBLY EASY. She was so professional, and answered every question I had. I’m so happy I FINALLY got a Home Warranty! My Neighbor has always praised Choice Warranty and that is the whole reason I chose Choice for my home’s protection. I’m excited to finally have coverage!

I will recommend Choice Home Warranty to all my neighbors!! This was the best of customer experience I have ever had in many years... Thank you, thank you so much. Agent was very well informed. He was patient, kind, knowledgeable and helpful. I could not ask for any better communication. It was best ever!

Although it took almost a week to have the appointment, the technician was professional and efficient. He arrived on time, completed the repair and explained to me what the problem was and tips to avoid it in the future. The technician cleaned up after himself and was respectful of our house.

Terrible company with even worse response times. Don’t expect them to schedule a technician to solve your problems for at least a week and a half. Absolute waste of money if you ask me. I know the business model of insurance and warranty is to screw over their customers but you can definitely find better than this.

The service man was on time and very friendly. He was knowledgeable and informative and about his repairs. Would definitely ask for him again in the future for any related garage door repair. Was a bit disappointed that my contract fee went up as well as the service fee. Not the service guy's fault.

I put in a claim two weeks ago and haven’t heard back from anyone. I called twice since and I can’t get anywhere. Two weeks is unacceptable. When I purchased this warranty I was told that I would have service for a breakdown within 48 hours. In the meantime I can’t wash laundry because my sink drain is clogged. And I also am wasting water from the toilet running

We have a 17 year old 42” built in GE that the freezer started freezing up on the back and bottom of the freezer cabinet. I called Choice Home Warranty and the sent out a technician. His conclusion was that the defrost line was kinked or clogged. We wanted a second opinion and was that we had to pay for it. I called GE and they give me a name on of a GE authorized repair company. They performed test of the main board and defrost line and found this to be the problem of the defrost line freezing up, not kinked or clogged. GE gave us a case number that the technician we got was correct and the parts were no longer available. Bottom line is that Choice Home Warranty wasn’t going to except the facts from the GE or GE technician and wouldn’t help with replacing our refrigerator and we offered to pay half.

Called in for claim, repair person came within a few days. Assessed the situation, sent info in and had the repair done the same day. Clicked on repair complete and everything was taken care of. Both Choice Warranty and the company for repair were very helpful and nice. Happy to have repair completed in a quick manner.

Technician was able to diagnose the problem, order the part needed to fix it, install it and get my oven back up and running-- All in one week! Pleased with the fast turnaround and info he provided us. He was very friendly and knowledgeable. Appreciated the time frame given from Dan **-- Original call to Choice Warranty wanted us available all day. Four hour time frame is more reasonable.

I should it know this is the kind of company who doesn't care about you or needs. l do have 4 properties under their insurance coverage, almost every time that a contractor from them shows up to fix something they said won't be covered by the insurance company so l have to pay out my pocket plus the $60 dollars to show up, it happened several times and when l called to cancel the insurance after pay for those houses over $4500 thousand dollars for three years coverage they said no refund and l have more than 1 year and 8 months left.

Heater once again stopped working on the evening of 1/28/25. Coyote Heating and Air came out on Thursday to fix the problem. All is working once again and we are warm and happy. The same technician had come out on January 15 and found a wasp nest in one of the heating pipes that exits on the roof. He cleaned all that out and the filter associated with the pipe in the heating unit. It had been there for quite awhile so he cleaned it all out.

Came on time and described the situation and we are working on getting the parts. Very nice man and keeps you informed of the status of the job. I wish all of them were this way. He also explained the hold up wish is getting the parts from the manufacturer.

Terrible experience!! I have been without hot water for almost a month. The technician has been here 3 times and have stated that the hot water heater should be replaced. They no longer make parts for it. I have spoken to several employees each day for the past 4 days and all I received is, "I understand your frustration."

The technician did wait for us, since both wife and I were busy and finishing up our day in Tucson. He called and the wife gave him an ETA and met at the house to handle the dishwasher problem which he did in no time at all. Thank you Choice again for another great experience.

Technician was flexible in scheduling as we have a small baby who naps in the middle of the day. He was also very knowledgeable on this model dryer and helpful. The problem was easily solved but he took time to check for other issues and found a few that I hadn’t even called out. Would absolutely look for their services again.

The repairman called to let us know he could come before scheduled date/time. He was polite and efficient. Made the repair and cleaned up. He showed my husband the old worn parts. We would be happy if he was sent when we have a need for appliance repairs in the future.

CHW would not authorize repair unless the tech drilled into the tile around the faucets to see what needed to be repaired. If I had allowed that and CHW would not authorize the repair I would not be able to use the tub/shower unless I repaired it at my own expense. What do I pay a home warranty company for it they refuse to repair a breakdown. Obviously a leak/drip is coming from somewhere behind the tile. I believe I need to rethink using them to repair anything in my house and look at other home warranty companies. The tech that came out was great. He took pics and sent them to CHW so they could see the problem.

The company is very friendly, professional and thorough. I can’t rave enough about how I loved his work. The plumber came in with all his necessary tools and was ready to work. He was fast but concise, he stopped the leak and diagnosed and fixed the shower. His office staff is also very friendly. Because of the rare snowfall in the area, the original appointment had to be rescheduled. His office staff called to let us know it was rescheduled. She told us the time and the approximate arrival time. She even called when he was on the way! I so appreciated that.

Updated on 1/31/2025: I had given previous review. That was before I found out that the contractor you worked with, that did work for me, no longer takes your claims because of non payment. They said if you would pay the balance owed they would do my claim. My review was basically for the representative that helped me. I have been with your company for many years and when I do have trouble, which at present is no heat, I would like a contractor that does reliable work. AAA heating and air does excellent work and you should appreciate that. Hopefully I can work with them again on my problem.

When I ran into a bank fraud, they never let me know that any issue occurred. When I finally called after noticing 2 payments had been made I was informed that now we could do the contract.? Will have to wait another month before I can make any claims, should I need too. For a company rated #1, I wish I had just let it drop. Paying out all that money at once has created a nightmare. My husband, a Navy Vietnam Combat Veteran is 100% disabled. My error thinking I was dealing with a reputable company who actually cared about their customers.

Fantastic company, truly. I called to update my email, they took care of it. They were so quick and responded to my issue very caring. I am extremely pleased. I highly recommend Choice Warranty. They were friendly and so helpful to fix this issue of mine. I will share with my family and friends

The Tech was timely and efficient. He got the job done quickly and was very neat. I received a text the day before as well as a call appx 30mins before advising he would be about 15 mins early. Luckily I had a check because he did not take credit or debit. He requested CASH or Check only.

A1 Plumbing showed up to resolve my issue in less than 3 hours of my submitting my claim with Choice. This is not the first time I have worked with A1 and I have always had a great response. They are quick, professional and fair. Of all the contractors Choice uses, I have always enjoyed A1 the most.

If I could I would give them no STARS. Just do yourself a favor and do not give this ridiculous company your time or money. They are the most rude claims managers and incompetent claim specialists. They sound like robots to say the least. They do not care about you or your property and will find any little way out to cover anything that needs repair. They suck at communicating with techs leaving it up to you the homeowner to manage the entire process. It is the worst experience I have had with customer service as well. I won't go into the details other than they do not care about making things right even when it was their mistake in the first place that caused confusion. DO NOT PURCHASE A POLICY WITH CHOICE HOME WARRANTY.

I just had the most amazing experience with the tech that repaired my refrigerator. He went above and beyond what was expected and required. So very thankful for my Choice Home Warranty. This is the fourth claim I have had to file and each time I have been extremely satisfied with the service I have received. Definitely a Five Star company. I am a very happy customer.