Choice Home Warranty Reviews

I contacted Choice Home Warranty for a furnace contractor. The contractor showed up on time and was very polite. After examine the furnaces and determining the noise he made a recommendation to solve that issue. He also suggested that the furnaces are in need of replacing. I am having a bad dust problem and the furnaces seems to be the issue. They did quote me new equipment. They showed up the next day at my request to answer some questions. The contractor said the furnaces are not repairable and need to be replaced. I asked him to write this up for Choice to see what could be done. The next day I get a notice from Choice saying the contractor said everything is in good working order.

There was a delay of 4 days assigning a technician. Then, there were 2 consecutive 1 day delays in the technician arriving, so it was 8 days after the claim had been made. Once the technician arrived, he promptly diagnosed the problem and appears to have fixed it. Okay now.

I had water gushing from the Hot water heater room. I am disabled and could not open the door to the hot Water heater room to see what the problem was. I submitted a plumbing leak claim. The plumber came out and told me that I had a broken water heater and no shut off valve. So I continue to be without water. Based on the plumber's report, your company told me that I now have to submit a new claim (hot water heater) and that a new tech will have to be assigned and come out to my house.

The control panel went up and rather than replace it I was offered only two options, a gift card at Lowe’s or a check for less than the control panel cost. I asked to have the control panel but that wasn’t an option. Basically, I am paid only a third of what a new stove will cost me when I could continue using my current stove with a new control panel. My previous experience has been good but this time it was not. The appeal claims manager basically said that’s it either take the gift card or check. I asked to appeal that decision however he said no appeals.

Took way too long to get a technician out. We have been without heat for a week. Called and escalated everyday. Finally tech comes out. Needs an expensive part inducer motor and recommends new furnace. Choice denies claim in 2 minute. Spoke to case manager. Claim was denied due to physical damage stating and I kid you not the part is broken that is physical damage recharge noted failure due to normal wear and tear.

Claim denied. Phone conversation 2/23/2024: My wife, Kim and Choice rep. The rep stated that the wires in the unit had been severed contributing to refusing our claim, implying that we had cut the wires. Our first view of the wiring harness was when the tech removed the top inside panel of the unit. His explanation: 9+ yrs of opening/closing the door simply wore out the harness.

Tech checked the indoor unit then the outdoor unit. He was very nice and professional. The problem was found to be the disconnect had been tripped. I had just gotten a new roof and, apparently, something falling off the roof had hit the lever on the disconnect and turned the power off.

I would recommend Choice Warranty to my friends! My experience with them has been great! Whenever I have submitted a claim their response was prompt and a technician was quickly assigned. I have been extremely pleased with this company! They have handled my claims quickly and with professional Service Companies.

Our furnace quit. The technician came on the early side of the window we had been given, and diagnosed and solved the problem pretty quickly. My only complaint is the speed of service - one shouldn’t have to wait 48 hours to get a furnace fixed in the winter. We were very lucky it wasn’t that cold outside.

Very happy with my serviceman and the repair job so far. Fridge is cooling and I believe it is working properly. Thank you for your help. He called after he left to check on how it was still cooling and said I could call him if I needed anything else or had any questions.

This was the first time using Choice Home Warranty. Wasn’t sure how it was going to work, but I got a fast appointment with the company to fix my stove and they were very professional and it was approved by the Choice Home Warranty so my experience went smoothly so, thanks.

He made it easy to open the claim and guided me through the process. Also suggested on how to further the claim for equipment next day. He was very friendly, knowledgeable and helpful. Explained the process and constraints. Definitely will recommend this warranty to family and friends - good service.

My washing machine stopped working on 2/2/2024. I knew my warranty was not enforced yet. We were able to go on YouTube and got it to start working again. The problem at the time was the filter, so we cleaned it out and the machine worked without a problem. Washing a load of clothes on 2/18/2024, and the machine did the same thing. Cleaned out the filter, but it would not work. The warranty company sent someone out to check the machine, to find out that the pump on the machine needed to be replaced. Called the claim in only to be told that it was a preexisting issue. How could it be preexisting if the issue before was the filter.? We got it working only to have it stop, but now it is preexisting!! That make no sense to me. Long story short, my claim was denied, now they want me to come out of pocket, for something that was beyond my control!! Not a happy customer!!

The WaterTex company that Choice Home Warranty uses was very professional in their handling of my pool problem. Fixed the problem the first time with good quality equipment. Technician was very professional, knowledgeable and on time. Will continue to use this company for all my pool warranty needs. Glad to have Choice Home Warranty.

Would recommend this company. It has stepped up and doing a great job on all aspects of the Home Warranty so far. We have used other companies for our home warranties and are extremely happy at the moment.. You won’t be disappointed with this Choice Home Warranty. Thank you. Ken **

Ms Tracie ** was the rep I spoke to and she was very professional and eager to help. She was knowledgeable and helped me to save a great deal of money on this plan as opposed to my last plan which was much more expensive. If Ms ** is representative of your workforce you are well served.

Was very helpful and explained different options that were available. Helpful finding a plan to fit my needs. He was respectful and courteous. He made sure I knew about their 3.6 years plan and the savings if I decided on that. That could be cancelled at any time if I changed my mind.

I spoke with Ralph, who was patient. After a friend shared a bad experience with another company, I had many questions. He made the decision to become a new customer an easy one. Answers were clear & concise. Ralph was courteous & knowledgeable. I'm hopeful that the rest of my experience is as pleasant.

It was easy to go online and submit the claim using just the email address and the policy number. Waiting for further actions. Expecting a quick fix. This was my first attempt to submit a claim online. It was easy and the screen has an option on top to click on "Submit a Claim".

I still have a garbage disposal that doesn't work. I FULLY explained the situation and Choice Home Warranty sent out a tech leading me to believe the claim was approved. I paid a 2nd service for the same garbage disposal issue, just for the Warranty company to tell the technician NOT to complete the order. I have asked to speak to a case manager and supervisor in have been denied that several times. Ultimately I was told I need to pay for the rest of the repairs out of my own pocket.

Seems to take you a long time to find someone to do the work. It would also be nice when I had a problem if I could actually speak to a human being that is actually in the United States and speaks English unlike so many other companies.

Had an issue with my garbage disposal and I put a warranty claim in. Within 24 hours I had an appointment that was less than 4 days away. The technician showed up, checked it out, asked a few questions and checked it out and had the disposal replaced in less than an hour. I paid the technician fee and that was it. It was a very easy process for me and I would recommend it for anyone needing the support for their home.

Customer service is lackluster at best. They hang up on you, direct you to someone else, or just say no and tell you that was your appeal process. When you ask if you can go up the ladder they explain that no one will talk me about this after this call.

Choice Home Warranty stinks with their warranty. It still cost me over $700.00 to get my Air condition unit fixed. And for a Senior citizen that's quite a bit of money to be spending on this. That's why I purchased the warranty in the first place, so if there was a problem it would be covered. But the Air Condition company that did the work though, was top notch along with the Techs that were involved. A+ for them. I would recommend them way before I would recommend Choice Home Warranty.

I am completely aggravated with the amount of annoying phone calls and texts that I received all throughout the day from different people from Choice.. I originally spoke with Adam ** and he sent me an email with what we talked and I contacted him back when ready. I appreciate him being patient and respectful.

The technician was very friendly and took care of the problem right away. He replace the faulty parts very quickly and since he had them on hand, we didn't have to wait for him to order them and then wait for him to come back later on to install them in a second visit...

Easy and great rates. Have had good service in the past. I previously used another home warranty company and their rates kept going up as well as service call rates. I'm now locked in for 6 years. Hopefully I won't need to use the service, but this gives me peace of mind.

I was given several options that would benefit me the most with the best savings. I was pleased with the option I chose. I cannot comment on the actual service since it is too soon to say anything about any claim I may have experienced; only time will tell. I pray it will result in a positive outcome.

The technician was very responsible and even went to buy a part to complete the job. He corrected the problem to our satisfaction and told us about getting silicone to put around the tub faucet. He fixed it and I would recommend him to a friend if having plumbing problems.

I tried to call in a claim. I had to use the automated system. 24hr later, still no update. Called got an over seas rep, said she would escalate. Next day, nothing. Had to "trick" you by acting like I wanted a new policy to get a US based person, they transferred me to the escalations department who said they will authorize me for reimbursement. Had to pay out of pocket and now I am HOPING for reimbursement.

We didn't have a very good experience with Choice Home Warranty the very first time. We had called, and they said, “Oh, well, we can't get anybody in that area. So, go ahead and get your own.” So, we did. Then two weeks after we had sent them the receipts, they said, “Oh, well, no. We've got somebody for you.” That wasn't the original thing. So, it was a mess. We were not very happy with them. After that, we were going to just cancel them. We had two minor things happen after that though, and they got somebody who was able to take care of it.

Agent was friendly and thorough. He walked me through all options. The best agent I spoke to while shopping many companies. The plan I chose exceeded other companies with much better service providers and response time in the local area. Very pleased with the experience and the agent. Highly recommend.

The gentleman that was sent to me by Choice Home Warranty fixed the leak in the shower quickly and easily. They responded very quickly. At this moment, I'm waiting for a call back for the additional work from the water damage in the lower walls around the tub to be repaired. I will update you when it is complete.

I would not recommend Choice Home Warranty. I don't feel I'm protected with them. The pricing was very high. They gave me a lot of promises, but when I used the warranty, not so much. My commode downstairs kept running, and it just needed to be repaired. When the contractor came, they tried to push me into doing a lot of things that I didn't call about. They charged me the $65 service fee, but they didn't stop the toilet from running. I had to put a sign on the toilet for people when they came into my home. Had a lot of people in because it was my son who passed away, and I had a funeral here at the house. So, I had to put a sign on the commode for people to lift the handle up so it would stop running.

Choice Home Warranty has been good to me. The guy who dealt with me was very persevering and convincing. He started with a one year, brought the price down for the year, and told me two years. After that, I had heard about another home warranty which was cheaper. I got back to him and said, "I don't think I need to take this." I didn't tell him why. I didn't want to make him feel bad about it. I said, "I've changed my mind." He went on and insisted, but he gave me an excellent deal for three and a half years. That was a lot of money for me to put down at my age being a senior citizen, but I decided to give it a shot. So, I am covered up to 2025, March or June.

I made two claims during my first month of warranty service. Neither claim was fulfilled. The first was a sewage leak that they said I could be reimbursed because they would not be able to service in a reasonable time frame. The second was a gas leak in my furnace (the gas company came out and turned off the gas). Choice initially said it would have a contractor provided within six hours, then 24 hours, then another 24 hours, and then a provider could look at it a full four days later, leaving me without heat in Wisconsin during winter for nearly 5 days. I asked to cancel this service since it appeared they are unable to help my area but they stated they could only refund $300 of $500, even though I did not use their service and they were unable to provide service. Terrible company.

My wife & I have had our current home warranty for the last four years. Last year our garage door opener quit working. I submitted a service request & after no response from our service provider for 48 hours I contacted a representative. I was told they had no service provider in my area. I was told to obtain a provider & submit the estimate within 4 days. That's when I decided to change providers. After some extensive research I found Choice Home warranty had the highest rating and the absolute best price. The yearly cost was great & the service cost was much less than I was paying. Thank you Choice Home Warranty.

Technician Mira called us with an estimate of his arrival time and showed up on time. In addition to replacing a door switch on our heating system, he also inspected the rest of the unit looking for problems that might arise in the future. He worked carefully and thoroughly before gathering his tools and advising to call his cell phone should anything of concern happen after his repair. Excellent job on his part!

The Technician was Excellent and would highly recommend him. Just a question on Choice Warranty - I thought they covered the appliance if there was something wrong with it. I had to pay for the faucet. I thought that would be covered. Please let me know. I'm at **.

The response was quick and the person I talked to was very helpful. The last person you sent out was very nice and did a good job. I would recommend him, and request him again. Thank you. That is all I have to say. Yes, I had a good experience. Thanks.

Waited all day and they were no shows!!! Called CHW, the person I spoke with was rude. She pretty much just blew me off. She said she would just resubmit my claim. I received an email stating that claim was cancelled and a new one submitted. Waiting to hear from new company.

The young man who came out was very knowledgeable when it came to unclogging our kitchen sink, but the lack of communication was an issue with us. He spoke spanish and we did not. We did use google translate but there was still a major communication barrier. We have no idea how it got clogged or what was clogging it, More information would have been very beneficial to us to make sure this doesn't happen again.

The person that I spoke with was understanding with my situation and offered me a deal that would fit into my budget. He even offered to give me a better deal since I am a senior, but I needed to do the monthly plan as I couldn't afford to pay for a whole year at one time. I'm hoping this company will live up to its name, as the other company I had did not.

I wanted quick service and when I had an opportunity to use Choice for the first time, I reported my issue to them at seven o'clock on a Sunday evening and I got a call back on Monday morning with an assigned person that would come out and help me that day. That impressed me. Also, the person who came out had the parts in the truck and fixed the issue on that day. They didn't have to order parts and make me wait yet another week for service. It was a miraculous difference in quality of client relations from my previous home warranty and so I felt very satisfied going with Choice.

A home repair sometimes can get expensive so having a home warranty is like peace of mind. When I submit a claim, everything is done online and then, I get a call from the technician to come and repair my appliances. It's painless. Choice is a good company and others should give it a try.

Replacement compensation for our non-repairable washing machine was woefully inadequate. The explanation given was not consistent with the language in the policy. The options for recourse with this decision are limited. Buyers of a Home Choice home warranty need to understand that the sales pitch given to prospective buyers is not as advertised.

Technician diagnosed microwave as needing a new keypad only, instead of replacing the keypad, I am being issued a gift card to Lowe's for $197. This does not cover the price of a new microwave or the installation. Will be cancelling policy ASAP. I feel my monthly payment can be saved on my own to cover home appliance issues, every time I call either something is not covered or there’s an extra charge to fix issue. I paid $85 to have issue fixed and was issued $197 so I have less than $100 towards new microwave. Complete ripoff.

The Choice technician arrived did what was necessary and was on his way…Dishwasher working like it should.. Cleaned up after himself, was very efficient and professional. I don’t have anything else to tell. The man did a great job and was on time…

Excellent technician. Still waiting for the part to come in and be installed. Hopefully this part will resolve the problem. The tech was very knowledgeable and polite and professional. He was on time and went far above and beyond his required responsibilities to finish the job. He worked for at least an hour to resolve the problem. He tried several solutions in troubleshooting the problem. The issue is not yet resolved. I am awaiting parts at this time

I'm terrible with names so please forgive the fact that I can't remember the gentleman that talk to me through the whole process because he was fantastic. Needed everything right and got me a great bargain, that I wasn't expecting because I wouldn't have asked the right questions and he did! I'm looking forward to having a great relationship with Choice Home Warranty moving forward!

Choice Home Warranty has always been very prompt in their response and very professional whenever we’ve had a need for any home warranty issues. Our appointment was scheduled really quick with a local network A/C company. The contractors that accepted the job were very courteous, efficient, and did a super job with our A/C repair. Great job.

The person on the other end was very helpful. I gave her my information and my ticket was made. I called about my water heater and told her what the problem was. She was friendly, fast and efficient. Thank you. For your help. I hope I hear from a technician soon, as I am without water. Now this is ridiculous..

I like that when I call Choice, they come and repair my problem, then I give them whatever the cost is. Also, the contractors are very good. I'd tell others to buy the warranty.

Adrian The electrician he came out and diagnose the problems and he was able to get approval to have the breaker replaced which she did. It was very neat. Very confident, very professional and I would recommend him to anybody. I’ve used him before. He came out with another problem and he’s very thorough.

Daniel was so nice and very professional and understanding and so patient to explain and telling me all the things I asked and fulfill all my home warranty’s need and I heard from my uncle they are quick to come in call and do their service. So I highly recommend them and you will in good hands with best service. I can give you my words. It was nice doing businesses with them and special thanks to Daniel to make this work. Good bless him and his boss.

I have used CHW several times and each time they have kept me in the loop on the status of the call, The companies that are part of this program responding have done a great job, This is the third home warranty company I have been with and they are the best.

Called to have a garage opener repaired. Technician was excellent, did a very good job and showed up on time. I would definitely recommend this technician and was very pleased with the work. This is my review and I have not been paid or given any promotional credit for writing this review.

I am disappointed that I called over a week to start the process to fix a water leak. We were told they couldn't find anyone. I had a number of a plumber in the area and was told then I would have to do myself and fax them so they could approve payment. I thought that was what I paid my premiums for you all would find someone so I could be relieved of the stress.

Too many days without a working appliance from the time you open a claim until it's resolved. Years ago, when we didn't have all this technology, I could make a phone call and have a service tech to my home within 3-5 days. Now, it takes 7-10 days. However, 30 days to receive a check is extremely excessive. You would think it's coming from another country. Wait, is it coming from another country?

My water heater went out on Sunday and I didn’t have any hot water. I called CHW and the technician came over the next day. James looked ant my water heater and found out it was leaking and tripping my breaker. He called CHW and sent in the diagnosis. Once approved for replacement, James came over and replaced my water heater in about 1 hour!! He did an excellent job and I will be recommending him to all my friends!!! His attention to detail by far surpasses any other technician I have ever had!

The technician made a couple of checks to the dishwasher and quickly established that there was a Kink in drainage pipe. He eliminated the kink and fixed our problem in 5 mins. Technician was prompt, professional and left our property quickly.

Service for pool heater refused as it is a heat pump. All non gas heaters are now heat pumps. Very little difference between hvac and pool heaters. Further upon membership I was not told of any noncoverage or distinguish between the two. Further you actually sent out a heat pump pool vendor. I was refused a copy of agreement prior to joining which possibly would have prevented this as your salesperson was not interested in making me aware of this. Very unethical way to conduct your business.

My furnace went out in the middle of the night on a Tuesday. The next morning I received a message from Choice that they had set up an appt for my repair, for the following Monday. On what planet is that acceptable for a furnace repair in February in SE Michigan??? I ended up having to find my own furnace repair company, who happened to be an approved Choice vendor. Then I had to make a series of calls to make sure that Choice would approve their visit for three that afternoon. You need to work on how you assign jobs to your vendors. Don't give it to the first vendor who replies, give it to the one who can do the home repair the soonest!

I was referred to CHW by a family member and signing on over the phone with Ahron S was very easy. He was courteous, professional, and fast. Most importantly he provided me with an affordable contract. My hope is that I can continue to write good reviews in the future and have a home warranty company I can trust for the long term.

The representatives that reached out to me were professional and knowledgeable about the product. I am a client of AHS, they were not very good the last 2 years, I believe if you sign up for a product you should get excellent customer service and I was not happy.

Customer friendly. Elaborated the plan and details clearly. Ralph was awesome. Completed the transaction in less than 5 minutes. Received the quote and email confirmation immediately. Will definitely recommend to all.

Updated on 02/22/2024: I am very unhappy with the repair company you sent. They have been out twice and didn't fix my washing machine. Now I have to wait for the one and only Technician with Experience to maybe fix it. This is very unacceptable. Going on three weeks, I call your office and get no. I sure we'll Not Recommend you to my family

The rep that I spoke with, that started our policy was very friendly, professional, knowledgeable, helpful, and with rapid response to email. Prices and coverage seem great. I look forward to working with our rep and this company for our home warranty services. Will be referring others to Choice Home Warranty in the future.

I have not had to use the warranty yet but the high customer rating is why I chose Choice Warranty! Seems like a great value for the money! The people that called were very friendly and not pushy at all. I was hesitant to sign up because I was afraid it would be too expensive. I was pleasantly surprised. Give them a call or email if you are thinking about a home warranty!

Faucet was running without stopping. The technician took it apart and it had been worn to a point of needing to be replaced. He reported it to the company and came back within two days with the new faucet and replaced it. The service was quick, with advance warning and professional. I would recommend Choice Home Warranty in a heartbeat.

Yonis **, my Service Technician was Outstanding! He was thorough, transparent, and educated me on everything he did. The Best part, he had to get a part that wasn't available yesterday, on today. He's a man of his word and returned this morning Monday, Feb 19, 2024; and installed the part in under 5 mins. Thanks Yonis!!

I placed a service request for my ice maker, a very easy process online, a short description of the repair needed. I submitted the request and within minutes, not hours or days, I had an appointment & a confirmation on my email. This is my first claim with Choice Home Warranty and will be excited to see how the service call goes.

They have been very responsible to my call. That’s why I continue to renew my contracts. Technicians that have been sent to my home have polite gentleman. I have been a customer for many years and only used them when necessary. I don’t recall the exact number of years. The technician arrived within the first and hour of the scheduled window time. Which appreciate to the fullest.

The weekend answering service not so good. I would just wait and call during normal hours about enrollment details. I’m anticipating peace of mind that my home is taken care of.

It took 3 plumbers and 3 weeks to get this done. Our hot water heater was 30 years old, quit working and needed to be replaced. The communication with Choice Home Warranty is basically scripted and not helpful whatsoever! The 1st plumber told us he put in all of the information on his end but then we were told there would be another plumber sent out. That plumber couldn't get his password for the portal to put in the information. He finally gave up. The 3rd plumber was great and finally got the job done!

Heater was turning off. Google Nest was offline. Furnace was almost overheating. Had the wrong filter. Person fixed and explain everything to me. I only had to pay the service fee. I was given a receipt.

Not happy.. Already had multiple issues with the service. :( I'm including the salesperson who failed to mention there was a 3k roof on any claim. Then you denied my first claim and the resolution dept had to escalate my case to resolve it. Mathew I believe is his name.. He's the only reason I didn't cancel already. Very skeptical moving forward and feel undervalued as a customer. After all the problems I asked for a service fee to be waived on the 2nd claim I need to make for my dryer and you denied that too. Not excited moving forward that there won't be issues...

Very sincere and knowledgeable with what is covered. Let me know it wasn’t a contract. But this was the best value as a customer thinking of long term coverage on their home. Definitely gave me all my options and didn’t push. Looking forward to them covering both my homes.

I called for service repair and repair man. Call me back an hour later.. The technician that came was very professional, he knew what he was doing, and went right to the source. The technician checked the unit inside and out, blew out all the lines and put everything back the way it was.

Called in on Saturday, response was within 20 minutes, Tech texted within 30 minutes, requested information as to the problem, I answered and he returned a text and made an appointment for Monday, I texted back asking if it could be sooner, reply was, "See what I can do." Received a text that he would be out tomorrow am. Tech arrived before 9:00 am, it was 51 degrees in the house. Had it fixed within the hour. Very well pleased.

Call them had a bad water heater leak. Got them to come the same day February 15. The technician disconnected the water heater capped the lines got a note from the Choice Home Warranty they’re going to order the water heater here is 48 hours later no water heater plus they want me to pay an extra $1095. What good is a warranty if you have to pay as much as I would replace my own water heater from Home Depot or Lowe’s?

Friendly, courteous, wants to help with anything. Very knowledgeably took the time to explain everything we wanted to know and more. This would be a great company to use and deal with for any kind of repair. Want to work with the customer no matter what the problem is. Would recommend this company over and over again.

Charles from FIORE was assigned to my claim. He came out the same day as I filed the claim. He did a great job, was courteous & very neat. This is my first claim with Choice Home Warranty & I am very pleased with the quick response and with the person assigned this job.

Austin is very nice and explains things. Since our racks in the dish washer were in very bad shape, he said Choice would be sending a check for a new dish washer. That changed because there was rust on the racks. I understand, rules are rules. All in all his kindness was very much appreciated. I would request him in the future.

Colin, was extremely helpful and knowledgeable. He is very courteous and patient, he answered all my questions. The pricing and coverage for the number of items is impressive. It was a very easy decision to go with Choice Home Warranty. I personally feel that Colin is definitely an asset to Choice Home. It is a pleasure doing business with him.

On Feb 13, 2024, I paid $65.00 THREE TIMES ($195.00) and was denied the replacement of a $22.00 hose for my Whirlpool washer! Furthermore, I was billed for two separate claims on the same plumbing issue (garbage disposal and hose). I am a loyal CHOICE customer. I requested to speak to a Supervisor/Manager and was denied. It doesn't help that your jobs are outsourced to people we can't understand! Rating justified!

The Technician from Appliance Solutions, Anthony **, was a very competent, knowledgeable, courteous person. He called ahead and arrived on time as scheduled. He obviously has in-depth knowledge of the appliances because he knew exactly what the most obvious problem was. He was precise and quickly solved the problem. I would recommend placing this company on your "preferred" list of technicians upon whom you call.

I had an issue with my dishwasher leaking water. I called CHOICE and the automated system gave me a claim number. After several days of not hearing anything I called back only to find out there was a glitch in the system and the claim had not been filed. I spoke with a real person this time and got a claim number. LIVE Electronics came within a few days. The technician was polite and knowledgeable. He's ordered a gasket and once it arrives he will return to install it.

The service rep was very patient and answered all our questions. Time table for repairs were within a decent range from when he came. Parts have been ordered but have been delayed. Will need to set date for a return visit. Looking forward to having our stove repaired the way it should be.

Magnetron of Bosch microwave ($929 price new) failed after 4+ years, otherwise still in excellent condition.. CHW decided that it should not be repaired due to age, they offered $191 for replacement. Beware that CHW does not replace with identical item, only with lowest price similar item, and they do not pay for installation of new appliance.

I contacted Choice on their site and was assigned a contractor within the same day. An appointment was set up within 24 hours. I was extremely pleased with the plumber who came out to service the toilet in my primary bathroom. He volunteered to come a day early and was in constant communication regarding his arrival time. Upon arrival, he immediately assessed the situation and repaired the toilet with the appropriate part. He was very professional, personable and just an all-around great guy! Thank you so much!

I can give you no stars so far. My claim has been ignored even though you authorized me to get my own plumber who is ready to proceed. There has been no authorization by you to do the work. It has been a frustrating experience working with CHW and I would not recommend this company. Doesn’t seem that anyone even monitors these reviews.

When I came across Choice Home Warranty and how it works I did sign up for an initial 6 yrs. right away not knowing if I will ever need it in the future. And then my gas range- oven break down on its electronic control side. Made an appointment for service and indeed and was recommended for a replacement. Choice warranty shouldered a portion for a gas range and it was awesome. Not hard on the pocket and we got a cooking range of our liking. Now my first 6 years is about to expires in the next 6 months and I already did renew for the next another 6 years. Choice Home Warranty is the BEST in taking care of your home.

From the moment I contacted Choice Home Warranty, to the moment the Service Technician came out to fix/replace the garbage disposal. Everything went flawlessly. The company that came out to do the repairs, was professional, clean and timely. All wrapped up in 30 minutes and working perfectly, thank you! I would recommend Choice Home Warranty to anyone that has a home and wants to make sure that their appliances are covered.

Choice Home Warranty should not even be in business. My 80 year old mother bought a 3 year warranty with them. She thought she was getting a great deal. Their prices are lower but believe me their customer service reflects it. They make every excuse not to cover items. About 2 years into her contract her a/c finally broke down. Mind you, “fixes” were being made for the two years prior. Her a/c went out in August. In Texas! She was without power for almost two weeks. TWO WEEKS!! When they finally decided to respond, they paid her $350 for the a/c unit. She was out of pocket $12,000.

I am very pleased with the service company Bennet & Sons. They are on time, good service in fixing my A/C. Service rep. very knowledgeable. I recommend this company. I feel safe by having this warranty program as I am on a fix budget. I have told my friends of this warranty program.

The gentleman who came was so professional and went above just the basic work, informed myself on everything and told us the best way to optimize the dryer with different settings. He checked out all the vents to make sure they were clean and no blockage was in the piping. Would use his co. again.

First technician dispatch was not capable of effecting the repair. A second call had the same technician back who again did not repair the heating system. Multiple attempts to get a call back were unsuccessful from either the technician or Choice. Finally Choice assigned the service call to Ivy LLC who was responsive and quite capable. In one visit he appears to have successfully resolved the problem. I feel I should be refunded the $60.00 fee from the first technician Choice dispatched as they were quite inept.

The Service Company sent over Alta Property Service. Was very knowledgeable and professional. Great advice not pushy, when I'm ready to get the job done I'm definitely reaching out to them directly. Good Representation. I checked the BBB for research and this company has no bad results or reviews. Only thing I would say is the service Truck doesn't have a logo and the Representative should wear a work badge because nowadays days when no you let strangers in your house it already feel uncomfortable.

Choice did everything in a timely matter. They contacted me by email and was very attentive to my problem. I had electrical problems and wanted the problem fixed immediately. The company and tech sent was phenomenal. They resolved my problem. I would recommend Choice Warranty to my family and friends.

Austin from Center Guard Plumbing was extremely kind and knowledgeable. He took the time to explain what was wrong with the toilets and what he was doing to fix it. My toilets are no longer having issues. Huge thank you to Austin. I would definitely recommend him for any plumbing issues.

Service request response and service repair rendered was excellent. The serviceperson, Vic was polite, accurate in pinpointing the problem and resolve it in a surprising amount of time. Would like to name request Vic for any appliance repair. I am please with Choice Home Warranty response and the service repair person. I have already referred Choice to service friends. Your Home Warranty Company has exceeding all of my expectations. Thanks Choice.

The tech showed up as promised, diagnosed the issue quickly, had the part needed with him, called and got approval for installation while he was on site, and completed the job. He was pleasant, personable and explained the issue and what he was doing well. Cleaned up nicely after work. That’s the kind of tech you want taking care of your customers!

The shady contractor they sent out never went on my roof at all because he was told I had a tile roof which it is a shingle roof and so he stated that he would be back the next day. So I called him and left message, nothing. Then I get an email that the claim was denied. I called Choice for a review for the partial roof replacement was a lie. I hired a roof guy to inspect my roof. He said roof wood was good, paper padding was good and shingles were rolled over but not damaged. He did recommend 3 new shingles to cover nailed area again. Since shingles could not be purchased separately he bought a whole box which cost $50 and he repaired roof for a total of $135.

CHW had difficulty getting a provider for us. They did communicate that. We were without heat from Sunday until Wednesday morning. But they did find us a good A/C man that took care of us. Got cold in the interim, I would like to see less wait time on issues that can be critical. Our temperatures were down close to freezing. Luckily not in the house.

Everyone was friendly and helpful. The repair person right on time. Very knowledgeable. Parts ordered came in a timely manner from beginning to end. It took one week to complete the repair considering parts had to be ordered. after parts were ordered the repair person was there in three days to complete ✅ I would recommend to everyone to try Choice Home Warranty

After several days of hearing the Dishwasher make load grinding motor noises we called for service, although as fate may have it the service technician could not duplicate the issue, again the concern is that we have paid for the service visit and did not do any Dishwasher service, so no service was provided. The dishwasher did not replicate the noise. So in the past I recorded the issue/noise but the technician did not investigate any further and could not troubleshoot without seeing a fault but only made a minimal effort..

Greg was very funny and detailed. Made the process of signing in with the company flawless. I was able to get a discounted rate. As well as a free month for my friend who referred me to this company. I hope that it will be just as easy to schedule services if I ever need them in the future. Thank you!

Customer Service was very professional and helpful. Gave information about different plans and promotions. My new coverage also covers stuff my old company did not.. I am very excited about trying this company. My old company pricing went up by 50%. I only used them 1 time to fix a washing machine.

This is the first time using CHW so I can't really say how happy I am with the company, but I can tell you that the rep was courteous. Answered all my questions. Eased my confusion about the process. And how the process works. I hope everything goes through and I will give you a five-star rating.

I am extremely upset that my warranty coverage is not honoring the repair of my refrigerator. I will now have to pay more than $500 for replacement parts. The whole purpose of purchasing your warranty service was to avoid any extra expenses for parts. This experience has left me feeling very disappointed. I have submitted an appeal.

Kyle the technician was very professional and knowledgeable on how to address my issue. He gave me a call to let me know when to expect him. He showed up as promised. He answered all my questions and gave me hints on how to help maintain my appliance. I would not hesitate in having Kyle service any my appliances in the future.

The Claim Reps that I spoke with today 02/15/2024 were professional, helpful and knowledgeable. I would recommend CHW to my family and friends. I have told relatives and friends about CHW. A few now have policies with CHW. So far I have not had an issue with Choice Home Warranty. I will continue with CHW. GREAT JOB GUYS!

Derrick from American Classic Plumbing was wonderful. He was polite & courteous & very knowledgeable. He explained the problem to us & was able to take care of it. I wouldn't hesitate in recommending Choice Home Warranty to everyone I know.

The National Plumbing technician was on time and quickly found the problem. He Replaced the garbage disposal quickly and efficiently. Afterwards he told us to call him if we saw any leaks at the connections and he would come back and adjust as needed. I would definitely recommend National Plumbing for any plumbing needs.

Juan arrived early, took time to troubleshoot the issue, and replaced the fan. No problem at all. Recommend him and CHW without reservation. Always satisfied with CHW and the service they provide. Response to my needs. Their scheduling and follow-up system is unequivocally the best I have experienced. Recommend CHW. Worth every $.

Subject: Urgent: Resolution Needed for Home Heater Claim. Dear Choice Home Warranty Team, (Claim **) I am writing to express my deep frustration and sadness regarding my claim dated 1/31/2024. The issue with my home heater began when it started emitting a disconcerting humming noise. Concerned for my family's safety, I promptly turned off the thermostat, waited a few hours, and restarted it. However, due to the persistent irritating noise, I purchased a room heater from Home Depot to ensure my family's comfort during the cold weather and promptly reported the issue to Choice Home Warranty, as I had a three-year coverage plan.

The Tech called the day before and gave me a more exact window for his arrival. He arrived during said window. He called again to tell me he was at the driveway. He quickly diagnosed the problem, Bad Switch, and actually had the part to make the repair in his van. He got the microwave (which is at least 20yrs old) up and working on the same day. I fully expected to have to have a return visit for the repair. AWESOME. Thank you.

The technician was extremely courteous and very helpful. He took the time to explain the problem I was having with my garage door and what needed to be done to fix it. I would highly recommend this company again. I have had previous work done on my garage. But none of them were as helpful as the technician from Adams Garage Door.

All I can say for the first time using this company, the process it was exceptionally pretty smooth. Pretty well laid out what was getting done, and the contractor for them was great. Five stars all day. Can’t complain about anything. I would definitely recommend this company to anybody. They should do a little more advertising because they’ll be getting more customers for sure.

I filed a claim on 2/12/24. A technician came out and determined we needed a new water heater. Was informed this could take 24 to 48 hours. Called technician 2/14/24 at 930 am was told someone would call back. Received no call back. Returned call to technician 2/15/24 at 930am. Was told they were awaiting the confirmation from the warranty company. Called the warranty company and was told I needed to call the technician. I have been without hot water for four days and have gotten nothing but the runaround.

Excellent experience with Choice warranty. I made a call. The next day they came out and replace my garbage disposal, fast and easy. Very happy with the experience. Technician was professional and did a good clean job and was out within 30 minutes. I hope I don’t have to call again, but if I do, I hope I get the same service.

Our mainline to the sewer was plugged and it was scheduled for a week and two days away even though we said it was an emergency. I was surprised thank God we were able to get the technician to come early through working with them and with you guys, so anyway, I wanted to tell you thank you.

It took a few days for Choice to find a plumber. Seems Choice should have more plumbers at their disposal. The plumber who came called the day before and we settled on an arrival time. He was over 2 hours late and did not respond to a call inquiring what his updated ETA would be. Almost gave up hope that he would come. He was very nice and fixed the leak professionally and satisfactorily.

The technician came on time. He was very professional and competent. He fixed the problem in a short time. He left the place clean after he finished. Microwave is back to work normally. I will use the same company in the future if I needed. I recommend them for kitchen appliances repair. Thank you Choice.

The plumber was very professional in his explanation of what the problem was and also snaked the drain to make sure that there was no clot. The company also got in contact with us immediately to schedule an appointment and had their plumber at our residence at the appointed time that was scheduled.

My experience with Choice was a very professional, warm, and knowledgeable one. They answered all my questions and explained them thoroughly. I was able to choose the time of the month that I wanted to make my payment. Most of all I was not forced to sign any contract and can cancel whenever I want to. I will recommend them to others.

Our oven could not be repaired therefore we went the route of a new oven. The amount offered by Choice was a fraction of what a new one would cost. In addition, the replacement will come through a Lowe’s e-card. I was advised by Choice that the Lowes e-card would be issued in about 30 days. Why? I am very satisfied with previous appliance repairs but very disappointment in this replacement issue.

I’ve been with CHW for many years, from my first house, to the second, to the third. I’ve been impressed by the quick turnaround when I create a claim. Contractors have been very professional. People always discourage homeowners in buying home owners warranty saying it’s a waste of money. For me it’s very beneficial. It saves me the time in searching for a reliable contractor which in most times will rip you off.

I contacted Home Warranty on 2-1-2024 after my built-in microwave went out the previous night. The technician came out on 2-5-2024 and in less than 5 minutes advised that the unit could not be repaired and that he would notify Home Warranty. I started researching microwaves online and in person. I got quotes from more than six appliance stores. I discovered that the model that I had was discontinued and no longer available. The least expensive quote that I got was for $732/29 which included microwave at $329.00, Trim kit which is required was for $187.49 The reimbursement in the amount of $250 will not begin to cover my expense in replacing the oven.

BDA Sales technician diagnosed thoroughly our under the sink in the kitchen drinking water filtration system. He was paid the $65 fee and we waited for the claim to be approved. Of course you denied it! I specifically explained the Choice Rep what the issue was and wanted to know if it was covered under our policy. She kept referring to it as the water softener and I referred of it as the drinking water filtered system in the kitchen. Now I'm out of $65 because someone couldn't take the time to check if it was covered under our Policy. Yes we are upset!

Choice totally redeemed themselves. Last claim I was ready to cancel them. Then I just had a furnace claim. They had tech out in 2 days. And replaced my furnace with a brand new Lenox. 810.90$ out of pocket. Made it a lot easier considering we had to wipe the whole house done from soot damage. Very satisfied. Thank you choice.

Updated on 04/03/2024: Everything went quickly and I got emails to let me know what was going on. The service people that came out were also quick. They fixed my leaking humidifier and it has been fine since. I like that Choice Home Warranty doesn't put an age limit on people's equipment, and if people were to ask me, I certainly would tell them about it.

February 12, 2024, Policy #: ** Claim #: ** Garage door repair; CHW did not cover the costs of the repair. The service fee including the repair costs were expensive, and not covering the needed repair parts is very disappointing. I'm actively researching other home warranty options and will cancel CHW services.

I just switched to Choice! The sign up was easy and Benjamin did a great job in walking me through everything! I decided for the Total Plan, and I pay less than with my old home warranty! If their service will be as good as the sign up, I will surely recommend Choice to my friends!

Called them and they were out the next day. Dryer decided to blow a motor, and fan belt. Very personable and friendly. Had to order parts, was very good about them being shipped to the house, installed and all is good! They are the go-to-people... Highly recommend Choice Home Warranty.

I was making the order online when my phone rang (within seconds of being on their website) and the Customer Service Representative gave clear explanations on the plan and how the plan works, a discount if I signed up over the phone and explained how the deductibles work ($100 per call out which was also discounted as well so not $125 as stated on line) which I accepted so it was much less than doing it online myself.

The technician determined my washer was beyond repair. My unit is a stackable washer/dryer. I need to replace the entire unit. My offer from you was for $863 in the form of an ecard to Lowe’s. Before accepting your offer I went to Lowe’s to see what I could get. The cheapest stackable was $1200 plus $29 delivery and about $100 in tubing and misc. I sent a picture of my unit and the comparable unit to you requesting an amount that will cover replacement. I haven’t heard back. $863 is not acceptable.

Jones overhead company responded promptly and arrived in good time. Work was evaluated immediately & completed well and corrected the problem. The roller on the left broke in half, and door would not open. That roller was replaced and the door then opened properly. Contact me if you need more information and have questions you need answered.

Came out a few days after I called. Took care of issue quickly. They called quickly to set up time to come out. He arrived on time and quickly fixed the pipe under the bathroom sink. I will use them again. Very happy with the results.

Jacob is such a pleasure to talk with. Very knowledgeable and professional, would recommend him to anyone. My pleasure! Very detailed in giving me the information that would be needed for me to be aware of what you guys provide guarantee against. If I have any further questions, I will reach out to Jacob and ask him! Thank you again for reaching out to me. We will chat soon.

The plumber was excellent, however I did not appreciate paying to have it installed!! If I had known I would not have changed from Service one to Choice!!! Also, I assumed my water softener was covered which it was in service one. The person that signed me up lead me to believe it was!!

I will rate my experience when I receive my policy with my contract number and coverage in writing. It should list the terms of the contract along with payment information, length of coverage, service charge. I will then re-evaluate your services. I am a retired attorney and want everything in writing. Thank you for your assistance.

The repair specialist from “Green Plumbing Service” was well versed and knowledgeable regarding the replacement process. He was punctual, respectful to our property and completed the entire task in an unusual short amount of time. All throughout the replacement process he was checking his work for accuracy. Extremely well mannered gentleman and I highly recommend him for any plumbing issues big or small. Thank You!

Today I received excellent feedback and customer service support regarding my claim. My claim was denied, due to part not covered. I spoke with Managers Patricia M. She listened to my concerns. She investigated the situations and a decision was made. She contacted the plumber to resubmit the estimate. The plumber will fix the leak.

A&E Factory Service was initially assigned to complete my furnace repair but I couldn’t take off work for the appointment and the technician tried to call and even took a photo in front of my home when he arrived. However, when it was rescheduled when I was home ALL day waiting for him - the same guy - he NEVER showed up but LIED and said he did and even fabricated 3 receipts as if he was here. I immediately contacted Choice Warranty regarding this and requested a different company to complete my repair. That is how A.S.A.P. HVAC LLC became the company to complete my repair and did a great job!

I am overall pleased with Choice for their response time. They have NOT always sent a company to fix appliances that knows what they are doing so it takes longer for a repair to get done. Recent experience when my AC was broken. The first company they sent had to come out 3 times because first person ordered the wrong part. It took 2 1/2 weeks to get working.

The technician Ryan was efficient, who diagnosed the issue was able to obtain approval and replaced the unit. He arrived on the expected time and completed the repair within 30 to 40 minutes. I would definitely recommend this company for any future issues that I may have. Hopefully I won’t have any.

Timely and professional service providers. Thus far I have not had a bad experience with Choice Home Warranty. Their claim processing services are also efficient. The only opportunity I have seen thus far is that they need to better close the loop with service providers around finishing the job for the customer. For example, if a plumber has to put holes in the walls to access plumbing, then a separate contractor should repair the holes if the plumber won’t. I’ve had to arrange this separately with Choice which shouldn’t be necessary.

Ralpafel from Fix Smart in St. Cloud, Fl came on time. Checked out our Microwave. Then said we need a new Thermostat. We paid him our $65 fee and said will submit paperwork to Choice Warranty for authorization for Thermostat approval order. Then stated will be back to install the new thermostat with 3-4 days.

Making my claim was fast and easy. I went online and set up my claim. I received emails letting me know each step of the process. A quality Service Pro showed up within a week to get my appliance repaired. They arrived on time without any issues. No hassle, no hidden fees just fast and reliable service. I recommend Choice to everyone!

It took us a while to find someone to work on our appliances, but once he arrived and got busy he did a great job and found the problems very quickly on our washer and dryer. He was very professional and I would highly recommend him to anyone. Thank you for your service!

All I can comment on is the sign up and information given. I was pleased with the information given by the agent and hope the service will prove pleasing as well. I was pleased with the coverage and the cost. Thank you.

I'm not happy with Choice Home Warranty. I was complaining about the light in my laundry room. There was a guy that showed up here who just collected the service fee but did not come back. It's been more than a month now. I also called in for the refrigerator. It got fixed. But after a few days, it was broken again. They sent someone again. It got fixed for three days then it got broken again. Now it's scheduled again for the 19th. I signed up for the Platinum plan. I told them that there's something wrong with the septic's control panel. Up to now, they have not sent anybody. The lights in my hallway and my driveway are not fixed as well. I used to be with American Home Shield. But when Choice offered a cheaper rate, I took it. I wish I did not transfer.

CHW member was very professional. He explained different ways I can save money. He went into details about the Annual plans and savings which were all great deals. Annual plans has a lot of great savings, unfortunately I could only do month to month at the time but as soon as I am able, I will upgrade to a 5 year plan.

I called Choice Warranty on Thursday about my dryer. The dryer had stopped tumbling clothes. As usual I was notified who the service provider would be since they use subcontractors to affect the repair. A&E took the call and they were in constant contact with me throughout the weekend. The repairman just left my house and my dryer was repaired. Excellent service this time and I must admit that of all my calls all but 2 have been quickly and easily resolved. I've had good service and I would give them 4 1/2 stars overall but for the most part like this repair I would give them 5 stars. Yes, I would recommend them.

I just signed up for Choice--it's the best coverage at the best price. The fees for a house call with repairs and all the parts and labor is reasonable especially compared to the other home warranties out there. Only took a few minutes to sign up. I would recommend this to anyone with older appliances--just in case.

Slow to finish the process of working with the assigned technician. Our water heater dripped for six days before CH finalized and allowed the tech. company to start the replacement of a new water heater. As the consumer should not have needed to make so many calls and emails between CH and the tech company.

Within minutes of placing our support ticket to have our house rekeyed we had an appointment scheduled for the following day. The locksmith was on time and very nice. He took care of all of our doors very quickly. This is our first time using our warranty and so far I am extremely pleased!

I went online on Thursday and called on Monday to get all info as to what is covered. Seems everything is covered. Got good Monthly price and was told about coverage for 6 years so prices don't go up each, but they understood that we were unable to do that. Person I talked with was nice, caring, understanding and helpful. Thank you all!!!!

The technician from EBO was excellent, knowledgeable, courteous and friendly. He arrived within the scope of time he gave me and was respectful of my time as he knew I had to leave. When he arrived he went right to work. It was clear to see he knows his business. Extremely happy with EBO.

Timely and efficient. The process with Choice home warranty was super simple. I placed the claim online, they approved it quickly and had a plumber out to my house within 2 days. They were thorough and the repair was completed within just an hour. I would recommend them to anyone and will purchase another warranty when mine expires.

The first time around was great. Second time around, no one gave me a straight answer. I had to submit two claims. It's an older house. The first claim went wonderfully well, straight through, and was taken care of. The second one, on the other hand, was the most horrible experience I've had with any company. It was for a hot water heater. It took over a month and a half for Choice Home Warranty to tell me that they wouldn't cover it. I was told by the first technician to purchase a type of equipment. I did and no one covered it, and it cost me $375. It was terrible.

My oven on my stove was not working properly therefore I requested to have a technician come out check and repair my stove oven. The tech that came out was very knowledgeable, friendly and repaired my stove oven in a timely manner. I am very pleased with the speedy turnaround and repair.

Billy was always on time, personable, quick & efficient. He ordered the part, it came in earlier than anticipated, he called to schedule a sooner appointment. After it was installed, he also helped me program my car to remotely control the garage door. I couldn't have asked for better service or a nicer technician!

This was our first time filing a claim with Choice Home Warranty. Our heater stopped working. They made a claim and we had a repair man in our home within 24 hours and it was fixed! Everyone was friendly and efficient. The gentleman arrived on time and fixed the heater quickly. I was very happy to have heat again.

Very pleased with the lady who assisted me. She was very courteous and did not rush me. She also gave me several options to choose from. She waited several minutes while I discussed the options with my wife. I think we made the right decision. Would recommend your business to others.

The technician was knowledgeable and friendly and he fixed our dryer. I would give a 5 star if I did not have trouble scheduling the appointment. Good thing it was still working because it took more than two weeks to get scheduled and times kept changing. Although weekend service is convenient for some people, I could not leave a weekend time slot open to wait on a tech. In the end, I was happy with the result.

Service technicians saw that the vent in the back of the refrigerator was frozen over. He cleared that out and reviewed the situation and came to the conclusion that I didn't need any new parts. They said that all I had to do was leave the freezer and refrigerator doors open. The email from Choice Home Warranty said I needed a new compressor.

The technician called to let me know when he was going to be at the house for the repair. I asked that he call Me and let me know what the problem was with the heat system. I did not receive a call. My tenant had to inform me of what was being done. I need to speak to the tech that is doing the work. I do not expect my tenants to inform me of work that is being done on my property.

Called Choice for a leaking faucet and they and got it fixed. It did take some time for a plumber to come right over as they were all busy in the city I currently live in. The good thing is that the faucet that was leaking was the hot tub so we can do without that one for a week.

I have been dealing with this ongoing issue with my ice-maker not making ice. I've made claims to CHW & people have come out to the house. The issue was NEVER fixed. Finally a Sears technician came to the house and found the problem right away that was NOT seen nor addressed by the other subcontractors. Why did CHW use those subcontractors (who don't always know what they're doing) thereby prolonging the problem? So CHW spared no time in coming to their conclusion that we're not covered for a real remedy. If a replacement door isn't available, then what? A different fridge/freezer. Nope says CHW! Not covered in my policy (even though I have the most coverage possible). I'm very disappointed. ALL HOME WARRANTY COMPANIES ARE THE SAME! No one is out there that will really help you. You have to do your due diligence and research the appliance you want to buy. Home Warranty companies just take your money.

I called about my AC unit building a block of ice inside of the unit. Choice sent 3 AC companies and none of them ever checked. I had to get my own HVAC company to check it and when it was determined that the defrost board was bad Choice denied the claim. Each time I called Choice about anything they denied the claim only to have me pay $75 each time. I wouldn’t recommend Choice to anyone.

Amazing customer service. My last claim went very well. Technician went above and beyond to get the job done. I use to have warranty with another local company and their service was horrible. After paying warranty for a whole year, they could service my claim, then I found Choice. Was skeptical but am glad I did.

Niro from First Class HVAC was awesome! Choice Home Warranty did a speedy job with our claim. Niro came out and fixed our heater same day! Very happy with how our claim was handled. I would highly recommend First Class HVAC to anyone. I really rely on company online reviews and definitely give 5 stars for the great service and professionalism we received from Niro.

Service is great but the app could use some work. It would also be nice if they added discount services to maintain equipment such as an AC tune up as we make our way to summer. Or maybe discounts for other services such as camera installs, doorbell installs, or any other home needs.

The service technician was terrific. He explained the problem and how to avoid problems in the future. The length of time to get service was too long. It would be better to receive service within 2-3 days. 5 days was a long time to wait with a family of 8. Otherwise, I would have given 5 stars.

Technician was here the time he said he would be, he was very efficient and knew what to do in the repair. Was very satisfied with his knowledge and work done. I have nothing else to say, he was good, friendly, and efficient. He cleaned up everything when he was done with the job. He came a long way, but came on time.

Service was completed the day after opening the claim, thank you! Technician was quick and professional and washer performs perfectly. This was my third claim and Choice did very well. Everyone I will recommend Choice to my friends.

Our technician was great, fast, efficient, courteous, but it did take Choice Home Warranty a month to get someone to come out and get it fixed, but they did take our payment when it was due. Was not happy with the wait time. Choice Home Warranty came highly recommended. That is why we moved from one company to Choice.

As I was considering Choice for my home, I was told I could choose who I wanted to use, a main reason why I decided to go with Choice. I have certain established Relationships with companies that have proven track records with me. This issue worked out, but ended up costing me almost $800 because my toilet could not be properly repaired. I don’t know these companies that come to make repairs. I will let this experience go. If I have an issue like this for my pool, I will go back to the other home warranty company.

We are very satisfied with Choice Home Warranty. They have skilled and reliable technicians and they provided timely correspondences through phone call, emails and text messages. Nik from Appliance Care was able to come ahead of schedule, he diagnosed, ordered the parts and fixed our washer. We recommend Choice Home Warranty and Nik from Appliance Care for their excellent customer service.

Choice Home Warranty does what they’re supposed to do. They follow through. The contractors are qualified. The last one was especially good. The hardest thing is getting local merchants to get in. I don't know if I should have paid $6,000. Sometimes, I wonder if I kept that money, I could have just used it for when I needed it.

The process with Choice Home Warranty is straightforward. The only issue was when we had a fridge that went out. Sears took a long time but they still did a great job.

Have a heating unit on roof and is an older unit so ignition isn’t working. The unit is supposed to be covered for natural wear and tear but the technician said it was clogged so they denied claim. Had a real AC and heating company come out today. Said it’s not clogged. Just old and natural wear and tear. This technician was a handyman at best. They sent out and charged me extra money for using a debit card. Ya. I had to pay to get denied and lied to.

It took six months, but I finally got a service provider to show up for the claim I put in. Not sure what the outcome is yet. Waiting for them to inform me what to expect. This is not how I would like to see the process to go. I should not be asked to provide a review until the process is completed.

Tech was on time, friendly & did a great job. He was very knowledgeable, gave us a lot of helpful information. I would gladly recommend him to anyone looking for a honest and thorough technician to service their heating and air conditioning unit. We especially appreciated his input regarding the capacitor and the expected life cycle information.

Contacted you regarding repair needed to my heating system and you denied repair. Also a smaller problem with gurgling in my drain with no water running in my unit at the time and a "vent" of some sort to prevent this back up and potential overflow denied. I inherited this policy prepaid. I will not renew nor recommend your services

Choice is cheaper than American Home Warranty, which is another company that I went through. I took them on the consideration that they would get local people because I live in Oklahoma. It's spread out and it takes a while for people to respond to a service call out here. But they don't tell you that sometimes you can use people that you know in your area who do that for a living. You make a claim and then, they go on their computer and find their people that they've worked with. But those people are 60 miles away.

Called in and had a visit by a tech. He only addressed one of the two items, and came back to replace a gasket. 2nd call in was over 30 days so paid another $75 fee, which is ok since it's part of the program, 2nd tech more knowledgeable. What is NOT OK is that of the 3 items mentioned on this second call all were denied, then after many, over 10 calls, 2 were approved. They keep saying I didn't include one of the items and needed to listen to the call in claim tape- 4 weeks later---The last item has been called on multiple times. Each time being told they'd get back to me within 24-48 hours-4 times, NO CALL BACK and when I call in again and again they say the same thing!!!!

I had three Tickets in for repair: Each one of them was a disaster: It has taken 10 days to get anything fixed; You sent a landscaper to do a plumbing job: He took the $75.00 and disappeared. Ceiling fan stopped rotating ...You want to give me a $70.00 credit for a $300 Fan ...Ticket 3 Toilet bowl was loose. Needed a new seal, I had to Pay the tech $120.00 out of pocket because you did not approve the work.

After 6 weeks, and multiple service techs from electric company and A/C company, finally got the RIGHT tech to find and correct the issue. Insurance companies have numerous service providers, and it may take more than one to get the problems corrected. If you can, request one that you may be familiar with, if not, talk to a LIVE representative.

Miro is courteous, knowledgeable, quick, efficient and polite. He is timely and respectful, he made sure not to walk on my solar panels and he even came back the same day as soon as it was approved to make sure my family could enjoy a warm night. I put more than the recommended minimum and the site kicked it back. That’s agitating

The tech you sent out was the best, he did his job with care. He arrived on time and help me understand what he was doing. He was the best. He was respectable and very professional. He was polite and took his time accessing the problem. He was a perfect gentleman.

I was very satisfied with the technician who was sent to our home to fix the water heater. He was highly skilled and efficient in his work, and he was also very polite and courteous. Our home warranty company did a great job of finding the best company for the job, and they were very diligent in following up with us, even though many businesses are currently fully booked.

The agent was very patient, understanding of my concerns. Adam was able to answer all questions I asked and go into detail on things I needed to know. It was a pleasure signing up with your company. He also explained how Everything worked, also informed me I could possibly pick who I wanted to come to my home if any issues arise.

I am telling you up front - This company only cares about taking your money. My toilet was clogged, they wouldn't cover because Tech had to remove toilet to unclog - so they only covered to have someone use plunger / snake. Which I had already did, doesn't take a special person for that. They say they are available 24/7 - They are NOT - their website is, Yes you can make claim online anytime-you answer all questions, submit photos - but all my claims took over a week to get a tech- and once tech arrives, it's just to look, they then need to submit paperwork for approval, Another week or 2. It took a month to get a $4 pipe replaced under my kitchen sink. They are a joke. Even the Technicians have told me they are the worst to deal with. I am going back to my previous home warranty - I paid a bit more, but repairs got done, and it was done in a timely manner.

The plumber was on time and completed the work quickly. He was very courteous and professional. He also left no mess to clean up. I would recommend him to anyone that needs a plumber. Thank you for sending this man, did an outstanding job for me and my family and we would use him for any plumbing work we have.

Pleasant and patient with all my questions, kind and cool to talk to. Currently switching from a different home warranty, and I feel confident with my decision here, Mike was trustworthy and made the process easy. He was very knowledgeable, with any questions he had an answer and understood my concerns and comments. Thank you for your time.

I have never had a bad response or experience from any of the companies/people you have sent to assist with whatever my needs were. I will continue to use you for all my home repair needs in the future. Thank you for all your due diligence. If I can help with something in the future please do hesitate to ask.