Choice Home Warranty Reviews

Filing the claim was very easy. Choice Warranty sent Total Plumbing. The plumbers came with in a 24 hrs period. They were very professional and kind. They came in and got right to work. My clog was cleared in no time, then cleaned up after themselves. My dogs loved them. I would strongly recommend their services. This is my first claim with Choice Warranty. After having another Warranty company that took a week to get a professional to fix my refrigerator.

Technician was quick working within my schedule and resolved the problem efficiently and competently. He was accurate the and explained the problem completely and how to detect it in the future. Would highly recommend this company. My schedule is very difficult to work around especially during the recent storms and they went above and beyond.

I paid a fee to have a faucet fixed only to have the repair declined by Choice. Now I still have the problem and I'm still out the $85 Dispatch fee. It will be cheaper to just drop Choice and pay for my repairs myself. I will not renew my plan with Choice home warranty because I have to pay out of pocket to have a technician come to my house only to get claims denied by Choice. That is math just doesn't add up. Now I have to get this faucet replaced myself. More out of pocket expence and more time off work.

So my Thermador oven isn’t working in my home. This unit also has a microwave above the oven. It is a one piece. So Choice sends me an email offering me $1012.00 to replace my oven? I told them, "That price is ridiculous. This unit sells for $7,600 and even a basic wall oven and microwave at Home Depot is over $2,600"? The woman tells me, "Is the microwave broken?" I said, "No but it’s one piece. It can’t be separated"? She then tells me they will only pay for the oven and that’s it? Now I can’t separate the oven from the microwave and there’s absolutely nothing you can buy for what they want to give?

From relaying our new home, to a sump pump malfunction to a "ghost" controlling our garage door opener, it has been easy to schedule repairs with Choice Home Warranty. They worked with us and our crazy schedules to get here as soon as possible. All the repairmen were professional, polite, on time and helpful! Even giving us tips to help keep everything operating smoothly.

The plumber from Hager Plumber contacted us very quickly to schedule a visit. He was friendly and he was flexible. He texted me when on the way and showed up when he said he would. He was very friendly and he fixed the problem quickly. I would definitely recommend Hager Plumbing.

I filed a claim through the app which was super easy. My only issue is that they sent me an email with the date and time the technician would come, would have much preferred a text as I check that more often than email, but otherwise, it was a good experience.

Excellent and timely service by Choice Home Warranty. When I create ticket the turnaround time is quick. The contractors from chw are very responsive and help to solve my issue within 2 to 3 days. I will continue to use their service. I am using the choice home warranty service for past 5 years and subscribed for next 2 years.

I am very happy with the service I received when signing up for a plan. I was offered a great deal that I am happy with. I have yet to place a service call since I just signed up, but so far, so good. Joseph was very professional, friendly, and helpful. He was persistent, but not pushy. It was a very pleasant phone call.

I was able to file my claim online with no problem or human intervention which saved me time. I was scheduled for a repair he and was very knowledgeable. Fixed the issue in 10 mins. He also showed me how to fix it myself in the future. The software package somehow was not working. The technician told me to get on YOU TUBE to Learn how to program the unit.

Tracie ** was very helpful and answered all my questions. She is very knowledgeable and informative. And made sure that I get the best costs for my plan. I am pleased with the coverage that I am getting. It covers just about everything. Like that the company is highly rated and customers are very pleased with the services they have received. Thanks Tracie for making corrections to the addresses.

I thought I had an issue with my duct tube. The technician that came was very professional. The tube that had fallen was repaired. The job was finished in no time. If I ever had a problem again I hope I can request Avery C. Great job CHW for sending someone I would recommend and use again.

On Friday, May 17, A/C at my rent house quit working. Choice Hone Warranty was notified; later that afternoon I received notice of when they would come on Monday. Repairman was there at noon Monday; the unit was repaired. I subsequently listed my property for rent. Very responsive to my need!

Never ever get in their trap, you will be sorry. They will reject your claim saying pre-existing condition was not met. They have excuses for everything. They never answer the support/claim calls, and ask you to leave your number, and sometime call after two hours, sometime next day when you are busy, and no follow up. The support representatives behave so rudely, even their managers are rude. They don't hesitate to yell at you, stop you in between, and refuse to escalate on face, saying, "I can not bring my manager/supervisor on phone."

Charmaine was very knowledgeable, professional, and courteous. I reviewed with Charmaine page 8 and noticed refrigerant line is excluded from coverage. There was no reason to have a technician come out and pay $75 if no coverage. I am a new client of Choice who came highly recommended and so far, I'm pleased with the customer service and claims department.

Took more time than expected to get a contractor engaged., I was able to find local contractors in a few hours who were willing to come out right away. Miguel did a great job once he got here - arrived in the agreed upon time frame, was courteous and quite efficient. Job took a lot less time than I anticipated, well done!

I have made at least 20 calls, 20 or more texts and claims including my housemate who also has done that and let plumbers in at least 9 times and my simple Delta Shower Faucet is still not fixed. I really don't know why because they say all kinds of ridiculous things to me with many obvious lies!!! It ruined living here for my housemate and she demanded compensation and has moved. My new housemate is furious they haven't come to fix it for last 2 months. They talk about replacing it but Choice won't give the OK. This is the worst service I've had in my life!!!! Writing Choice over and over and even calling a rep is almost a useless waste of time!!!!

I placed a new claim last week. It took several days for the claim to get picked up by a local company, and they won’t come out to look at my dishwasher until tomorrow, which is 6 days from when I filed the claim. It doesn’t matter so much for a dishwasher, but it would really be a big deal for a clogged toilet or a broken refrigerator.

I am leaving a negative review for Choice Home Warranty based on a recent interaction. I sold my home and called to cancel my warranty. My monthly payment to them was pending and I was told that, as soon as the payment cleared, they would refund the current month's amount based on the fact that my home sold prior to the payment going through. I was given the direct number to the cancellation department and was told to call back after the payment cleared. I called them back today, having seen that the payment cleared yesterday, and was told that I would not get a refund for the current month. I gave her the name of the employee who made the promise about the refund and she proceeded to argue with me about the veracity of my 'story'. The manager I spoke with was belligerent and bullying in her demeaner. A nasty interaction.

The first impression was when the rep I originally contacted was rude and negative. My sister Tina ** told me that Choice Home Warranty was a good company for my home. So then when Elliot ** called me this morning he was pleasant to talk with even though he talked fast. When I ask him to slow down he made sure I understood what he was saying. I did end up purchasing a home warranty for 42 months. All because Elliot was kind.

We had outside GFCI outlet replaced 2021 and it's not working again. Choice Home Warranty responded very quick. Thank you for the peace of mind to have home warranty. They can not fix then they replaced. So far I am very pleased with CHOICE Home warranty. I do recommend to anyone who own the home.

The person, Patrick was efficient and professional and fixed the problem very quickly. My issue was the amount of time it took from the time I called to the time I heard from Choice. My understanding was, someone would reach out within 4 hours and it wasn’t until the next day. Yes, it was the weekend but for 24/7 service I thought that was a bit much. It wasn’t until the 3rd day before the repair took place. I would to see the much time in the future with AZ temps.

Customer service was very helpful and professional. Answered all questions in a timely manner. The technician that was sent over to my home was very helpful and very knowledgeable at what he was doing and kept me informed. Also did a call back just to check back. The case manager that made phone contact was very professional and prompt as well

I have not received the phone call or an answer to my email. Your records should show that I bought this policy for 5 years and so far I don't think that anything has been fixed.... I am an 82 year old widow and I thought at the time that your company would be there/here for me. Do I have a choice here? The faucet is built in the kitchen sink and you say it isn't covered. Would you tell me what the next step should be?

Everything good. But, I don’t like the callback system. Would rather hold for agent. Technician excellent. Did not know your callback system is not 24/7. The agent did call the next morning. Was expecting a call the same evening.

I let my contract expire and rep was very helpful in signing up for a new contract. I especially appreciate that it was easy to understand his speech unlike some other services. The process was quick and I am happy to be back with Choice. They were always on the ball whenever I needed them in the past.

The work was performed professionally and I even learned a bit about how we could avoid mishaps involving the use of different appliances at the same time. I was very impressed that this was a father and son team, it was something that was very common when I was a young man and I feel mentorship/apprenticeship is much needed in the current times.

I am not reviewing the warranty coverage since I haven't had occasion to use it yet. This review is about the process of signing up for coverage. The representative that signed me up was knowledgeable, efficient and made the process painless. If the actual execution of a claim in the future goes as smoothly, all will be good...

My washing machine stopped working. Choice Home Warranty got a technician to my house in 8 days. They determined the part cost is not the best option so they offered a buyout of $343. I called stating I want it replaced or fixed not a buyout. They made me go online to request a case manager be assigned. I had to wait 4 days for a case manager to call me. She said they no longer replace the appliances when they determine the best long term is a buyout. Therefore, my only option is an gift card to Lowe's or a check in the mail. This was not my understanding when I purchased the warranty. I will be canceling and going with a different company. I have only been with them for 7 months and I bought it for 6 years. Their customer service is horrible and they will tell you lies so you go with them.

Choice Home Warranty has proven to be a good decision. They are responsive and provide quality service. The technicians they send for repairs are professional, kind and understanding. They sometimes have trouble securing the parts needed, but that seems to be universal. They always call just before they arrive and arrive as close to the scheduled time as can be expected.

I lost my husband of 44 years unexpectedly 14 months ago. Like many he took care of all home repairs. This year I have had 6 different claims, each one Choice handled promptly over exceeding my expectations. Their follow up and approvals when needed were always handled with care and understanding. Thank you Choice for making this year easier for me.

Very nice experience, finished in record time, this is the second time it had to be repaired. But they were very nice and professional about taking care of the issue. I’ve been with them for three years, will stay on with them. Would recommend them to others in the future.

Tyler (Sears Tech) is knowledgeable, professional, and willing to help with questions about the service, appliances, and process. I recommend Tyler to anyone and hope if we have any other problems that we get Tyler again. He's serviced us 3-4 times and has been a big help to us. When he has parts to put on the appliance, he orders them and picks them up so we don't have to.

Contractor arrived as scheduled and determined the problem quickly and repaired the issue efficiently and made sure that no mess was left behind. KWIK Heating and Air was very polite. I would definitely recommend this company as they were diligent and successful in repairing the cause of my HVAC malfunction.

The plumber came out during the window of time promised. He was quick to diagnose the original problem and found another problem more concerning with our pressure regulator. He called the warranty company and they advised replacing the anti-siphon valve in the basement isn't covered but if I called them about replacing the pressure regulator it would be covered. It was way too high at 120. He fixed both problems quickly and efficiently. I will call Plumb Rite for any future needs.

Needed service on a water heater and a pressure valve. It wasn't a hassle to schedule. They worked around our work schedule to take time off and we had no delays. They were reliable. Good service and had no problems. They were experience, friendly and considerate of our time.

Albert was great and a pleasure to work with in activating the new service. The process was quick and he did a great job in explaining the service. He sent me a verification of my account. The cost was low compared to AHS and he spoke English and I could understand him. He was patient in answering all my questions. I like that have his number to call him if I have any questions. He was able to answer all my questions about the warranty.

Tech came the next day to service AC. Very quick reply. The only thing I would change would be- I would have preferred that the company doing the work would’ve called and scheduled a time instead of just scheduling it and sending an email. Other than that, everything was very smooth.

Choice assigned a company very quickly and my appointment was timely, but the issue was not fixed the first time and it was very difficult to get a response from the company about coming back out again. I am still waiting on them to come back out. It’s been 3 days.

All Star Appliance fixed the dishwasher and put in a new water pump that the previous company lied about replacing and saying was fixed. Finally, an honest repair company. This took months before the dishwasher was finally fixed. Very disappointing service until All Star arrived on the scene. Had to pay for three different repairmen. Not the best for customer relations!

My claim was assigned on a timely manner. The contractor assigned was communicative and was able to complete the job in less than a week. (Water Heater replacement). The only down part is the non-covered cost (Labor and disposal), I was not aware of it but at least I was able to save money on the water heater.

I am very satisfied with our tech from LIFETIME APPLIANCE, Isaac is a very responsible, polite young man. I have yet to receive a check to replace my oven range of 38 yrs. I think I should have gotten about $50 more in accord with the contract. The replacement policy is not what Sal ** quote me over the phone; it isn't like our former plan with Sears Master Protection. I guess it will have to due for several more years. (LIFETIME APPLIANCE, however, gets 5 stars!)

Mr. ** (the technician) came over. He did something on the unit and he said that everything was fixed. I paid the required $85.00 co-pay, he gave me a receipt and handed me his business card. Before leaving, Mr. ** said that if I have any problem to call him, as the service has a 3-month warranty. It happen that the AC did exactly the same has been doing for the last 3 days. (Stopped cooling and blowing hot air). I called Mr. ** twice. No answer. I sent him two text messages. No answer. I send CHW a message explaining the situation and I have not received any response as yet. I have reached to the conclusion that my subscription to CHW does not worth. Please cancel my membership and refund my co-pay ASAP. THANK YOU.

My salt cell went out. After calling the CHW to report the problem, I was quickly contacted by Pure Pool and made an appointment. After the appointment, I was told I needed a new salt cell. Authorization was received and two days later the Pure Pool tech came out and installed the new salt cell. Overall a good experience.

The operator was quick and concise. The start up offer was clear and helpful. I did get tired of the upsell offers after a time and don't like to be pushed so hard. I hope your coverage is timely and easy if ever needed. That's all I have to say now. Done.

I waited 2 days- but CHW was not able to assign a technician. I selected the reimbursement option and located my own technician. The technician opened the wall casing, removed the a/c unit, and uploaded the model number of the a/c unit to CHW. CHW denied my claim saying the a/c unit was considered a "window" unit even though the room has no windows. I got stuck with the entire repair bill.

The electrician was quick, efficient and took care of the work needed very well. I would certainly recommend him to anyone that needed electrical work done. I don't really have that many more words to use. So, I'll just repeat what I said. The electrician was quick, efficient and took care of the work needed very well. I would certainly recommend him to anyone.

I have to pay $65 irrespective of what the damage is and whether he can fix it or not, which is okay, but Choice is not providing the service. They just take my call and call a local vendor to come and fix it. Then, if I have a complaint against it, I call the vendor. If I had called that vendor, they may have done the work in $30 but Choice is charging me 65.

I submitted a claim for my dishwasher and stove, but was told it would need to be treated as 2 separate $75 claims. This is contrary to the response I received from Jonen **, who sold me the contract, when I specifically asked if multiple appliance issues or plumbing issues could be submitted on 1 claim. Maybe the rep I spoke with is new and does not know the process. Or maybe it was Jonen. Not a great start with Choice.

This is Gerald **. A new customer from Hawaii. Great service from Tracy **. She explained everything and I purchased the policy. Thanks for this plan. I look forward to this being a lifetime membership for me. If I have a positive results I will recommend others (family and friends).

Became a new customer today thanks to Davidson **. He provided excellent customer service! He's very knowledgeable, patient, friendly and helpful. I was a customer with American Home Shield. They have lost my business forever. So thank you to Choice Home Warranty for better rates, customer service and hopefully good technicians when needed.

I truly have appreciated the respect of the folks that came to our house to fix the dryer and to look at the attic fan. We had two claims both times we received a phone call in advance of the visit. Both companies were very respectful and the one for the attic did not park in front of the house. He put shoe covers on and was very nice. The dryer was just fixed this morning.

I am so pleased with my repair man. He was super nice and fixed my problem. Called Choice Home Warranty and they scheduled a quick appointment and then it was fixed, the repair man was on time, which was great. I love Choice Home Warranty, my friend has it and suggested it for me to get, and I did, I would recommend to everybody, it is wonderful.

My furnace fan would not shut down and I had to unplug it to turn it off. I called Choice Home Warranty and they sent a tech out two days later. He evaluated the problem, got authorization and the problem was fixed 3 days later. He replaced a circuit board and a thermostat. A furnace tech in the family told me it would have been much more costly if I hadn't had Choice.

The Service technician was prompt and my bathtub is now draining properly. The payment I made of 85.00 was ten dollars more than the bill you sent to me online. I expected to pay $75.00. Please respond to this. You should inform customers when prices increase. Thank you for your prompt response.

This company is a big joke. You have someone to sale a policy but no one on other end. I no longer want be apart of Choice Warranty and joke of company. Please cancel my policy thanks to get out of this terrible company. I hate this company and business so much.

I had a fridge that was broken. I submitted a claim for replacement but the process took two months. They do it quick at the beginning. But once you wait for the check on the appliances, they normally take three months. When they assign a contractor, I don't know how they look at the process. A couple of times, they assigned a contractor who was completely unexperienced and unprofessional in doing their job without even finding the issues. When we pay for Choice Home Warranty and a fee for the contractor, we need somebody to be professional and take actions instead of paying them twice to come back and assign another contractor if there's something that needs to be taken care of. The recent contractor was a good one though. They took care of the issue.

Very nice and polite and explained how garage door broke and what he needed to do to fix it for me. He is going to recommend replacing electric garage door opener because he didn’t think they make garage doors like mine anymore. They now only have 1 spring. Mine has 2.

We had the best experience. We called Choice Home Warranty about our dishwasher which stopped working. They were wonderful to deal with. They said they would call an appliance company they deal with and in a few days an appointment was set up.. Anthony from Fuse appliance called and came out on May 17th. He was absolutely amazing. He was personable and knowledgeable and had our dishwasher going. Thank you Anthony and Choice Home Warranty! You are the best!

Choice Home Warranty is worth it for your peace of mind, especially to our friends who are all retired people. I talked to a fellow and just got all signed up. It was brief and it happened easily. The price is good. I love to have that security of knowing if something, a bigger, more expensive appliance went, that we have that protection. And even some simpler things like our garage door and our garbage disposal. We just had an issue with our toilet and they fixed that. It gives me peace of mind. I have a daughter here in the area and a son-in-law, and I would recommend Choice to them.

I have used Choice Home Warranty before and they have always responded very quickly and the service has been amazing. The last plumber that came was very knowledgeable and very accommodating to the problem and even came early than scheduled. I would highly recommended this company for your home warranty choice ⭐️⭐️⭐️⭐️⭐️.

The claims department is one of the worst who ensures that they provide the lowest price possible and give you an option of either take it or leave it. You have no way to dispute. The case manager is extremely rude and does not care if you stay as a customer or not. If you don’t care about customer or want to get min claim possible with less cost then it is for you.

My appointment was made within a day. The service tech was here within 2 days. Issue was addressed and fixed. I was happy with the company that came to my home. Polite and informative. I was satisfied with the service both of HCW and Ricca's services.

I'm happy with what I have with Choice. I have a three years contract and it's working beautifully. I have had all services done and they were wonderful. I've been with other insurance companies and submitting a claim with Choice has been the best experience I had. The techs they sent out were very helpful and they did everything right. We had an air conditioning issue and when the technician came, he immediately knew that it needed a cooler fan and the compressor. So he changed those and I paid him whatever money I was supposed to pay him. The AC has been been working well since the repair.

My problem was a wall oven that would not start. Choice for some unknown reason told the repairer that it was a cooktop. I received separate emails from A&E Factory Service and from Sears Home Services that they would be the repairer for my cooktop. I tried with all 3 entities to clear up who would handle my wall oven claim. Choice did respond that both were the same company. I tried several ways to communicate the Model # for the Wall Oven but they still showed up to repair a cooktop.. I did not sign or know how much the bill was despite being advised that I did.

I called about roof repairs first and the representative laughed at me. Then I called about my air conditioner. A technician was sent out to fix it but I was informed that my air conditioner was not properly installed and they would not fix it. It was a leaking coolant and was leaking from the weld.

3rd time I call for my a/c and it’s still not cooling. Always doing a little fix for temporary cooling then it goes bad again. Frustrated. The techs you send are only doing the very minimal. In and out as fast as they can. Get someone to fix the problem.

The Same day we reported the broken garage door, we received an email acknowledging the problem and an appointment is scheduled for repair in four days. We cannot use the garage until it is repaired and we’re happy to get service scheduled. This is not repaired yet but happy with the email responses. We have name of repair company and their number.

It seems CHW looks for every chance not to cover a service. Not the same company as when I first started. The last three times I called for a service they said it was not normal wear and tear which was not true. I paid the $ 85 service fee for nothing.

We've had Choice for several years and it's somewhat a protection. The most recent claim we had was for the refrigerator, which went out when we had a surge on electricity.

Why do you have to go out of local area. There are AC companies right here in Haines City. Communications with Choice have been ok. Will know more when air conditioner is working again. Too hot in house without it. Hope to have more to comment on after air conditioner is repaired. Will say more after Monday afternoon. Thank you.

John was able to evaluate problem and suggested a solution to a running toilet. He was very efficient and was nice to have as a representative of Choice Warranty. In the future I would hope someone as good as John would be assigned to my home. Will definitely call on Choice again should I have any future needs.

I can say the ease of setting up a claim is the best. Only thing that needs to be worked on are the contractors that are supposed to be committed to the task. Choice works with you if you are dissatisfied with the choice of contractors. I will definitely stay with this company.

Put in a claim for a leaking faucet, the tech assigned called and asked for a picture of the sink, he never came out, the next day I get an email from CHW saying the claim is denied because there was sediment in the faucet, I emailed back to ask how is this confirmed when no one came out and the faucet was not that old, after a few days of no response I went out and spent $130 on a new one. The last claim I put in 10/23 for AC not blowing cold air, and on 3 different occasions a tech was assigned but did not show up, when the fourth tech was assigned, on the day of the appoint he called and said it was not warm enough to look at the AC. I reached out again when we had a week of warm weather, and was told by CHW to wait till spring, so 7 months later a tech is assigned. They come out, take parts out and say it's a evaporator coil that needs to be replaced and a refrigerant leak.

Yes I recommend to everyone to Choice Home. They are very professional, and take any issues I been facing with my AC or ceiling fans in my house. Choice Home is 10000% much better that American Home Shield. The best part when call Choice Home you actually talk to a customer service here on the USA not out of the country like American Home Shield's do.

I've had three occasions to use Choice and on two of those occasions, it went to the point where they couldn't find a contractor and they offered me reimbursement for me to find my own contractor. I wasn't very happy about that. I shouldn't have to do Choice Home Warranty's job for them. Submitting a claim is really not a problem if everything was to go smoothly, but so far, I haven't had one go smoothly. I don't feel good about the customer service because I can't understand any of the representatives. There's a hard communication problem with them understanding me and me understanding them.

I am so disappointed in the process to get my water heater replaced. There should be options for vendors that are available in an emergency to repair or replace items that are essential for daily living. Being without hot water for over 96 hours is unacceptable when I pay for home warranty coverage.

The second claim that I submitted to Choice was good because they got me who I needed, but then I ended up not needing it right away. Everybody that I talked to was good. The only thing was there was some confusion because they hired a company from Austin, and I live in El Paso. So, they couldn't come up. But everything's been fine. Overall, the price with Choice is good. The only disappointment is that you can't choose who you use, they choose it for you.

I do not have any issues with the technician who came out and did the consultation for $85+ debit card fee. What I have an issue with is Choice Home Warranty as a company. I did ask to use my own tech and since tech's company saw that, they decided on just a consultation. Again appreciate the consultation and identification of the issues. But nothing was done. So I'm asking Choice Home Warranty to cancel my policy. I've had nothing but issues from them.

The representative was very helpful!! Very satisfied!! Answered my request in a timely manner. Would highly recommend Choice Warranty. With my situation, I'm praying it doesn't take long to resolve because it's very urgent!!!! I have no water usage. Had to cut my water off from the street because it's leaking inside.

Very fast. Took care of my problem. I called and within a day they got back to me. They still need to come out quicker than four days. They answered but it took the company four days to get here so it should be a lot faster to get to the house.

Stay Cool was very prompt, quick to assess the problem and explained thoroughly what needed to be done to fix our unit. We received an email in a very timely fashion of when we could expect the installation of a new unit. We felt the cost to replace was very fair.

I'm disappointed with the contractor for my water heater that went out. I had another home warranty company and if I had a broken water heater, it was fixed the next day. This time, I called this up on Monday and that water heater is not getting installed until Friday. The plumbers said that they had a busy schedule. I'm not happy.

I Don't recommend Choice Home Warranty, they do not comply with their own policy, their clerks are rude and not helpful, save your selves from trouble and just find other home appliances repair warranties company.

I made my first claim 2 weeks ago when I noticed my air conditioner wasn’t cooling as much as it should. The response was very fast. The technician who came out to check my system, was extremely knowledgeable and personable. I had an answer the very next day from Choice Home Warranty that my system was being replaced. Extremely happy with the service! I have so much peace of mind, knowing that my home is covered so thoroughly!

I’ve been a customer since 2017 at my current residence. I was also a customer at my previous residence. They cancelled that policy and issued a new one due to the address change. I’ve been a customer over 10 years. I pay on auto pay. I’ve never been late. I’ve never missed a payment. There is absolutely no loyalty to your customers. I filed a claim to get my septic pumped. My notes in my claim (that took over 3 weeks to get a vendor out I might add) very clearly state the septic needs to be pumped due to a blockage. My septic provider repaired everything except the pump out. They do not have the equipment for that. I took the day off work. Your vendor no showed.

Not very happy right now, you cannot find anybody in this area to fix my problem. You are suggesting that I find a service tech to repair and then you will reimburse me. If I wanted to go through all of this, I wouldn’t be paying this company monthly for any problems at my house.

Excellent experience. I wish all of my experiences with people on the phone would be as good as the one with George. I hope that when it comes time to file a claim that I won't be disappointed with the way that you resolve my claim. Thank you for your help.

I've been having problems with my Whirlpool refrigerator. It would thaw and the water would be in the bottom of the refrigerator. And I've had problems with that down through the year. Choice sent a technician out last year, but every 9 to 11 months, I would have that problem. The last I had it was on December of '22, so the Christmas of 2022, I didn't have a refrigerator. The techs didn't come out until February of last year to repair. But now if it goes out again, I want them to pull it out and put something else in here.

Don't use Choice Home Warranty because if you have an electrical problem. You would not find a contractor that would work for them. Part of my electricity went out. It knocked out my whole house, my air compressors. It was a major thing because it did it on Saturday and it took me Sunday for the contractor to come and for him to find the part on a weekend. I had to get online, contact them, let them give me a number so I could have the work done. That's fine unless you're trying to do it on a Sunday with no electricity because then why? The computer doesn't work. So, I had to drive to the closest Walmart to use their Wi-Fi with my iPad, and I left a piece of information at home. Fortunately it's not that far. But still, I'm already stressed. I couldn't breathe. Now, I have to drive to Walmart to get to a Wi-Fi so I could get to them. And the 15 times I tried to access them, I couldn't get in on the phone. So, I am not happy with them.

Home Warranty was very helpful. I got help in 24 hours. Plumber were at my home next day. They fixed the problem now I can flush my toilets. I am happy and pleased with the accuracy to solve this problem. Hopefully I won’t have to call them back!! I was very pleased with Professional Plumber. They were nice and considerate. Fixed the problem quickly!

When my garbage disposal broke, it was replace very quickly with my air conditioner was not working a repair person showed up and was also very knowledgeable. After fixing a relatively simple issue, he reviewed all the potential problems with and older Unit and advised me on some things I can add on now to extend the life of the older unit. Although it was an investment for me, sounded like Good, reasonable plan I want to maintain my equipment as best I can over time. Not let it Break and replace. Good serve.

Please have someone call me. My claim has been denied!!! The technician was great but I need someone to call me please to explain in detail why I was denied. Have someone call me asap. I want a supervisor to call me asap. This denied claim is ridiculous. Do I have to hire an attorney?

Ivan found the problem immediately and repaired it. He had the part in his truck. He made me so happy to finally get this leak stopped. Thank you!!! He was on time and knew his job expertly. If all of Choice businesses are this reliable, I am very happy to have signed up with them.

Flapper was tough to remove-normally this is an easy task. Choice recommended plumber made it look so easy. Technician was polite and knowledgeable and extremely courteous. Before he even mentioned his name he removed his footwear to enter my house. Thank you Choice. Response was great and I was frequently being notified of my claim process.

After determining our furnace problem, Michael replaced the motor and got our home back to normal temps. He was timely on his appointment day and he was knowledgeable, personable and represented his company and Choice Home Warranty well. We would not hesitate to work with Choice or their selected vendor again.

I have been very happy with my Choice Home Warranty. They are quite easy to deal with and have always handled my problems promptly and courteously. The response time is quick and repairs are made even quicker. I have recommended them to family who are buying new places and to friends who have established homes.

I purchased the plan. I was told I needed to show proof of having American Home Shield to have immediate coverage. The sales person said my coverage would begin the day after my existing coverage ended. How can that be done if you have no info about my current coverage. I have been unable to find where to send it. I sent a copy in response to the email verifying my name and info was correct. No response to my question of who it needs to go to. I click on contact us and it takes me to the Choice website to log in or create an account. Both times I called I was asked about putting my number in service and I would be called when it was my turn. I never received a return call.

Thursday night I put in a claim for the fridge/freezer. Friday morning at 8:00 am I had an appliance repair company contact me. They had a tech at my door within minutes. The tech inspected the fridge/freezer and went back to his office. The tech with his boss reported back to Choice with the tech's findings and they decided it was best to give me a gift card to Lowe's rather than fixing it.

Very prompt and quick, every time I call. I can get the appointment set right away and they try to do the best to help the customer. You can get them anytime you call which is what I like the best. My experience with Choice has been good so far.

I had a fantastic experience with Lydia regarding my claim! She handled my claim with professionalism and efficiency. She was very knowledgeable and resolved the issue quickly, ensuring everything was ok and even recommended a replacement item. Her customer service was top-notch, keeping me informed throughout the process. Highly recommend!

The technicians that have visited our home have been professional, personable, and knowledgeable. CHW been slow to assign techs, slow to support scheduling for emergencies, and disappointing in how they elect to "replace" appliances that are covered by the contract. Overall, I would not recommend that prospective customers utilize CHW.

I signed up with Choice for 20 years. They gave me a really good deal if I did a long term. I had a recent claim, and they refused to pay it saying that it's not covered under their contract. The filler valve on my pool needed to be replaced. They cover the pool but they said that they don't cover the filler valve. I did the claim online. They sent me an email saying, "Unfortunately, we're not covering that" and that I'd have to make other arrangements. I had another problem with my pool that they didn't want to pay, but they also said the same thing. They didn't cover it. We went back and forth. Then they brought a supervisor online and he said, "Okay, you go ahead and have it done by your pool man and we'll reimburse you when you get the receipt." They did do it and they did reimburse me. I recommend them. I'm happy.

AC repair man, Javier, was very polite, professional and helpful. He patiently explained the system (AC) how it works, and he answered questions well. He offered maintenance information, was considerate upon entering our home by taking off his shoes upon request. He was on time, called when he was on his way and called to let us know he was waiting at the locked gate. He did not waste time, he explained everything he did.

Roger was Pleasant, professional, punctual, and competent. Problem solved! I have said everything choice warranty and Roger should know about our “satisfaction with service”; not a word too many nor too few.

My first encounter with Rick from City Appliance repair was not good. He looked at my smooth top stove and asked if it was gas or electric. He replaced the thermostat. After a number of texted from him that told me to do a self clean cycle it still didn’t work. I submitted another claim and Larkin & Family Appliance sent Antwan. He ordered a new control board. I am hoping this will fix the problem.

AC was out. Called in claim. Tech found leak in Freon line. Of course Choice said it was not due to wear and tear and denied the claim. That’s their standard procedure They make you appeal or sue to recover your expense. Don’t believe the hype - very dishonest operation. Promise a lot when selling policy but look for every reason to deny valid claims. Don’t believe the hype. Other companies are much better.

Job was cancelled. Fixed range myself. Called and cancelled claim. Will keep an eye on range and call if problem repeats itself. Thanks for the quick response, Your reps were very nice and knowledgeable.

Very easy process to file a claim. Technician arrived at given time. He knew all the detail and came prepared with the parts which may required in this season. He was able to fix it in visit. He also verified and made sure no other issue is possibly popping up. He was very communicative and providing all the detail as he was working. Very happy.

Abby was very Knowledgeable, fast and polite. They had my dryer apart and back together inside of 15 minutes inside a very cramped area. During my assessment, and repair windows (Which were only 2-hour windows not 4 like most places.) they were there at the beginning of the window and I was definitely not waiting on them.

Choice Home Warranty is great. I have been advocating other people to see if they wanted to do this because, to me, it's well worth the money. I've had two claims. We had a problem with a faucet, and the service company, Delta, dragged their feet with it. I can't blame Choice though. Even though they assign the repairman, he's on his own. It was Delta that had the problem. The other claim was for a dishwasher and the tech came and fixed it the same day.

Since I have forked over $2100+ I have not had a claim to evaluate the performance of your contracted professionals. I have my first claim files for a well pump failure. I have also had a subsequent water heater failure. We will see how these claims are handled before I can make an honest assessment.

The contractor showed up, found the issue quickly that I hadn't been able to find. He was friendly, showed us where the leak was coming from, was knowledgeable in the type of pipes we have. He fixed it and was on his way. I'm glad this was an easy fix for him and glad to have this warranty!

I called in our A/C System in the morning and got a response right away. I received an email with the company name and contact information of the technician. The following day the technician came and was able to resolve the issue. Now our A/C works and is ready for the summer. Thank you CHW.

Chris from Just Cooling was professional and courteous. He was on time and fixed my AC very quickly because he had the necessary part in his truck. I am so happy with my policy with CHOICE HOME WARRANTY. They send only the best service people. I have used this policy several times and not dissatisfied with any of the repairs. I know I have saved a lot of time and money.

I was disappointed that my water heater was not covered in my policy because it holds 5 gallons more than the 75 gallon maximum allowed. It should be noted that I told the woman that sold me my policy that it was a solar water heater and the smallest they make is 80 gallons.

Made a report on March 8th with shower leaking, toilet not working and sink leaking. Took until May 15th to finally get fixed. 2 months with leaks. Hung up on several times. Told would email but after each week I had to reach out not them. Told they are not an emergency service! Wow.

I have been with Choice Home Warranty for about seven years. When I submitted my claim, it took a day for someone to come out and service my air conditioner. The service was excellent, and I have no complaints. I suggest that anyone looking for a long-term warranty service chooses Choice Home Warranty.

Our ice maker is not making ice and Choice will not fix it. I will NEVER use them again when my contract renews nor will any of my friends or family. I will spread the word in every way I can what a scam it is. It’s not the first issue we have had. You advertise that you replace an item that can’t be fixed but our microwave broke and you would not fix it. Then gave us half the cost of an identical new one. SCAM ARTISTS!!!

We have been waiting for 2.5 days to hear something about a claim and still haven't heard anything. Not a great turn around. This is affecting our daily lives. The price may be equivalent to other warranty companies but it's looking like the performance isn't any better.

It was a total pleasure to speak with Brandon Joy. He explained everything completely, so if I had a question about something he would give me the answer and ask me if I understood it. He also totally explained the Choice Plan so I could and would understand it. It was really wonderful to speak with him.

Very helpful and knowledgeable. I just wish that when your a/c is down it would not take 24 hours or so to get an appointment. But I truly appreciate y'all helping me out with this issue. Your support people are very kind and professional. I know that y'all are doing your very best to help me with this matter. Thank you very much. Be kind and have a good day.

I have asked them to stop calling me at least 4 times now. They have ignored it each time and have continued. Terrible customer service. One guy hung up on me directly when I asked them to stop calling.

We are shopping for a replacement home warranty company so we called to get some additional information. Ralph provided us with some good information for us to ponder about and it was good enough for us to sign up with Choice Home Warranty Services today! He was gracious enough to provide us with his information if we had additional information or questions.

Updated on 05/30/2024: We were very pleased with the technician who came to our home. However, our claim was denied by Choice. It should not have been. It was not wear and tear. Very upset about that and our only option was to file a grievance. The technician was ready and able to fix it while he was here. Choice denied the claim!!!

Angel did a good job in explaining the warranty and was polite and friendly. Thank you for covering me this year, glad I chose Choice Home Warranty. Good sign up experience, looking forward to using the warranty if needed.

Greg H. at the Choice Home Warranty team was professional, courteous and helpful. He answered all of my questions patiently and quoted me the best rate in comparison to other company rates out there. He made the enrollment process very simple! If processing future claims is this easy then I’ll know I’ve made the right decision in choosing CHW.

I call in my claim, everything went great. The company you booked showed up on time but what I described as the problem didn't match what the technician told me. I told customer service that my door was opening kind of rough and didn't know if something was wrong with the rollers or the motor and that I needed the rubber on the bottom of the door replaced.

The technician was very prompt, professional and fixed the AC problem in a timely manner. We were satisfied with the end results and the system has been working fine since he left. The technician was very prompt, professional and fixed the AC problem in a timely manner. We were satisfied with the end results and the system has been working fine since he left. The technician was very prompt, professional and fixed the AC problem in a timely manner. We were satisfied with the end results and the system has been working fine since he left.

My issue was addressed quickly and with great communication. The technician was timely and accommodating. My concern is that in the past year and a half, I have paid 2 service fees to assess my water heater. On top of it, there is a non-coverage fee of $450. They can't tell me what the fee is for. I presumed the warranty was for peace of mind and less work for me. I would have spent less money if I had just replaced it myself the first time and not had multiple days without hot water.

They will NOT replace an appliance if it cannot be repaired but give you a fraction of the cost for YOU to pay. I could have taken out a savings account to cover the cost of a new appliance without the hassle I went through. If they say they will cover outside such as a concrete floor and covered roof, they will NOT.

I am happy with the service provided by CHW. I have used their services for my air conditioner, washer, dryer, and microwave and they have always provided the repair companies that I needed. They are very professional and the customer service personnel are very helpful. I will continue to renew my home warranty with them.

Excellent service. Both the man that took out the old A/C and the one who replaced with the new one were VERY accommodating and explained every question I had. This was all done in a timely fashion. I couldn't have asked for better men to do this job. I have recommended this company to my friends. Thank you for your service.

Thank you Choice Warranty, the air conditioning company you sent to our home is exceptional. In southwest Florida, high humidity and 95 degrees can be dangerous. Budget Air Solutions had our broken system back up and running. The technician was knowledgeable, efficient, and courteous. So glad you are using this company.

Tech came at 6am so I would not have to miss work, what customer service, it was GREAT. He fixed the light, was on his way and I got to work on time. The fixture he replaced it with now has a never burn out bulb and it works well, it is much brighter than the old one.

Dan was on time as promised, professional, polite and extremely friendly and respectful. He diagnosed the problem and immediately took photographs of the specific issue prompting a fast resolution of our issue. We have been without hot water for several days and Dan worked quickly and promised us he would install our new water heater as soon as it was available from the Supply House. He knew restoring our hot water would be quite helpful for our personal situation.

The tech discovered a possible leak with the Freon pipe. He did not add Freon or fix the leak. We are still stilling in a hot house. I don't know if your company would not allow him to fix this completely or what happened. The technician was very informative. This is ridiculous to still be in heat since May 7th.

Terrible customer service. Told 2 times that the service part wasn't covered! Do not waste your money! Also cancelled back in January and they charged my card in May AGAIN!!! Refuse to refund that charge!!!

Contractor was great. Very knowledgeable and friendly. Explained all about how hot water heater supposed to work and showed us what wasn't working on ours. Explained history of the company and how customers have been very happy with their service. Great, great, great

The technician was pleasant and worked hard. He did have to call his partner more than once to complete his diagnostic efforts. Not fixed yet, but approval has been received. So far Choice has been quick and responsive. Less than a week. We hope repairs will be completed soon. If need be I will write more then.

The technician was quick, efficient, courteous. Only issue I had was, and I understand with the heat, that he needs to use deodorant or a better one. He did forget to replace some screws, but I noticed it before he left. He couldn't say what the issue was, but it was working after he put it back together.

The representative was very professional professional and helping me getting my new home warranty For my home. She was very helpful. She explained everything to me. She told me how much it was gonna cost. And when it was gonna come out every month and? That I could use anybody that I want to use as long as I'll let them know and they can check and see if the company's license and in the unknown witch.

Thermostat in refrigerator failed. I entered a repair order and the serviceman came out the next day. The refrigerator was repaired and is now functioning better than ever: freezer five degrees below zero and the cold section thirty-five degrees. I appreciate that repairs were handled within a couple of days.

Customer service took care all my need and was on the situation as soon as we talked, sending someone out to service us soon, really appreciate their service and taking care of my needs. Thanks Very Much. Waiting on them to make it out to finish up the service and will continue to give more views on our service and I have recommend them to a family member.

The electrical technician came out and was going to submit his report on our problems and said that he would get back to us as soon as he heard back from you about what could be done with our ceiling fans. He was friendly and seemed very knowledgeable, so I hope you can agree with his findings to get the repair done for us.

Choice assigned Fenivs Air Conditioning & Heating to come out to my home after I called about a problem with my central air unit. The technicians who were assigned were polite, professional and very knowledgeable in their trade. After assessing the problem, the technicians put in an order for sealant due to a leak in the unit and freon because of the low level in the unit. Once Choice's approval was received the technicians returned to complete their work on the unit. They explained to me everything that had to be done from the start of the job to the finish. I am very pleased with the service received through Choice and by Fenivs Air Conditioning & Heating.

Current member, have been waiting a month for a plumber. They can't find one that will just duct tape leaks, they don't want to fix anything properly, if you live in west texas don't use this place, tried reaching them on the phone. Took 5 days for a call back, they told me I could get my own plumber due to the fact they can't get one, so I did gave them the estimates and they thought it was too high without knowing the issues involved, but should have known they wouldn't be any good out of New Jersey.

Tech was very efficient and knowledgeable. It was easy to make an appt and the whole process was simple. I would highly recommend Choice Warranty. This is a fantastic home warranty plan and very thorough.

My stove top stop working. I put in a claim; received prompt, professional and courteous service quickly. It was determined that the item worn out and replacement was advised and agreed upon. I would recommend this company as I was very satisfied.

Rep did not listen to my request and rudely said I should listen to him. Wrong! You listen to the customer in my world. Please DO NOT have him call me back. I had already agreed to buy the policy (yearly) and he was insisting on upselling me despite me being clear that I did not want that. I warned him that if he persists I would hang up. Well he persisted so I hung up. Listen to the call. I'm sure you have it recorded. He needs more training imho.

This is the second claim in a matter of a year that we have had an awful experience with CHW. About a month ago our heating system broke down. That means no heat or hot water in a home with small children. We initiated a claim with CHW and awaited for them to assign a vendor for the job. When no one took the job they then allowed us to hire out a licensed plumber. Which when we did was a complete nightmare dealing with CHW. To this day a month later they have my plumber jumping through hoops trying to get the claim paid out. They have treated us like criminals. I will just say they are a bunch of crooks that just want your money. We have belonged to this company for over 7 years we are now done with them. We have never been treated like this by any company. PLEASE STAY AWAY!!!

Timely and professional service. The contractor, All Pro Plumbing and Drain, was very knowledgeable and professional. All work was completed timely and cleanly. Choice Home Warranty is excellent in their support. I highly recommend them. CHW, Thanks for the help

My representative was very helpful in meeting my needs with the new home warranty plan. He reviewed how well my area is covered by service personnel. He explained service charges and repair or replacement policy. He gave me options to save money too. My water well will be covered and I really will not need septic system coverage for a couple years.

I have had nothing but good thing to say about this company so far. They came to my house and completed the work in a very professional, fast and timely manner work. The guys were nice and clean, I would use them again for any work needed. Thanks for your services.

The servicing company, WeMo Appliance Services was excellent. They were very fast and professional. They kept me informed on when they would arrive and everything went great. I would definitely use them again. Our claim was processed right away and the appointment was set for two days later. Thank you.

When a technician states that an item is unavailable and needs to be replaced but the replacement item is of a different part number choice calls it a "modification" and points to the policy where they do not pay for modifications. This is the use of semantics to avoid the payment for the part and labor.

Hello the Technician, did a good job, but the tenant said, this fridge continues leaking, but her husband placed a more sticky substance on the patch. And stop leaking. When we do something, we need to make sure is complete, seal, complete done anything they do, because you don't want to come back again.

If I could give 0 stars I would. I bought a plan for five years. Paid $2000. I have only had to file a couple of claims. The first claim was for my dryer. Dryer burned out. They claim to replace it with a new dryer that matches what my previous dryer was. They only gave me $250 for a dryer that cost $650. They also initially offered it in a $250 Lowe's gift card. I accepted thinking I would get the gift card immediately through email, when they then let me know it will 30 days to get it. Now my A/C begins to make a noise and I filed a claim. It took them 1.5 weeks to get a technician to my house. The A/C still cooled. No instructions were given not to use. However, the blower wheel was wobbly hence the noise, it is already over 90 where I live. The continued use apparently made blades from the blower fan break off. This caused it to not be covered due to it being broken "beyond normal wear and tear."

I wasn't satisfied with how the service was conducted. The plumber was good, it was just how he had to wait on his employer to get a ok and then he left me without water for a night and came back around 4 pm. I have a small grandson and other adults that needed water to bathe and cook. We had to go to daughter house to bathe. I don't want to use them anymore for plumbing... job was finally done.

5 STAR SERVICE. Michael the tech was on time, clean, courteous and very knowledgeable. He troubleshooted the issue and went right to work. He had the problem solved in no time. Hands down best service I received. I would definitely recommend to everyone that's in need of HVAC mechanic. Thank you GK Mechanical.

Our washer stopped functioning on Sunday, 5/12. I placed a claim in the Choice system that afternoon. Choice responded before the end of the day and assigned a technician to come out on Monday 5/13 to fix the issue. The technician came out by 1:00 PM on Monday and fixed the sensor issue and I was back up and running within 24 hours.

I was very pleased with the service the technician gave in regards to my ice maker. He isolated the problem and explained to me what was wrong and what it needed to be fixed. He on on his phone, told me where the parts were coming from and when they should be there. Great service.

The tech was very knowledgeable and did an excellent job. I would requirement him to evaluate every person in my community and people I know. I like the quick response that your company did for me. Your company is very good at what you do. My system would just keep running after I turn it off. My house was very hot for long hours. I am so grateful that everything is operational again. Thanks again.

Although the service was very quick and effective, we also shown to the plumber a faucet leaking but he said we should place another order. This was a surprise to us because usually Home warranty should accept more than one repair in same field. This is something strongly recommended to avoid providing the feeling that it is all about money.

Ian the Tech that came out is wonderful. He arrived on time and got to work. He found our problem and explained it completely. He was able to fix our AC without having to order any parts. The truck was equipped with the parts necessary. I would highly recommend Hometown!!!

Very bad company and service. You never get the service at the moment you want and if you ask for a reimbursement, they say ("I am sorry, it's not in the contract"). Stay away from this company, as they only want your money.

My AC broken, the technician arrived on time and ordered the parts needed, he's coming soon to fix the problem. Recently I made other two claims and all was served very well. I recommend this company to be your home warranty protection. I used this company for over 8 years and always respond to the claim and give the best service.

The way I look at it every time I have a problem with something going wrong I call. It takes me a while to get a quick message back. My lights on my ceiling fan are out. I have no lights and how Long do I need to wait before I get a response.

It took 2 weeks for a technician to come out and diagnose the problem with my air conditioner. The technician was knowledgeable but tells me it could take a week or more for Choice Home Warranty to approve the repair. I am preparing to put my house up for sale in June and I need to have a working Air Conditioner. This process is taking Too long.

Overall very happy with CHW and very Happy with Randy’s Handy Service. There was some challenges when we first submitted our repair request with the first technician assigned to our claim. When we made CHW aware, they jumped into action to help get us on the path to fixing our AC before we had a house full of people for a wedding. Thank you!

Mr. ** was thorough and knowledgeable in his approach to the electrical problem. He explained the problem he found and how it was resolved in great detail. That's the type of service I appreciate because I am not an electrician. If I ever have another electrical problem I would want Mr. ** assigned by Choice to resolve the issue.

Choice’s website was having issues the last time I used it but this time everything worked smoothly. I was able to submit my claim, get confirmation, and information about contractor assignment in a timely fashion. I even got a reminder email about my appointment. The contractor from Baltimore Electric Works fixed my problem.

Representatives is very polite, speaks clearly and slowly since me English is my second language and gave more options how I can save more in my behalf. And informed me about the benefits of referring someone to get home warranty like me. And because of the benefits I signed for new home warranty I have a peace of mind for three years.

The technician was very professional and friendly. He fixed my air conditioner and helped me with finding where the filter was located. He was great. It would have been nicer if Choice would have been a little more prompt in getting a company out to my house. It took 3 weeks.

By far the worst company I have ever dealt with, this is a scam, do not repeat do not buy a warranty plan with them. I submitted a claim and they came up with so much crap on why they couldn't approve it. I complained to the BBB.

Very simple process. The representative was very courteous and eager to assist me with the process. The process took approximately ten minutes to complete. I think this will be a better protection for my family's home. Similar to the other protection plan that I had but feels more complete in its coverage.

Dishwasher will not power on. Checked power and ground per troubleshooting guidelines. Have power at all receptacles connected to circuit breaker. Placed call on Choice warranty website using my policy number on 5/13.24 which was easy and within thirty minutes had a technician schedule the service call. The technician will be at my home on 5/17 between 11:00 and 3:00pm.

Technician was scheduled promptly. He arrived, explained he was going to request a new wire harness and drain pump, said he would call me after the weekend to schedule repair. Was determined unit needed replaced. The time frame for reimbursement up to 30 day. Further impacts how long you are without the unit not very convenient. Maybe streamline the process of the claim so it doesn't take up to 30 days.

The plumber came after postponing it thrice and he said that we have to order parts. There is no communication after that. He didn't check where the leakage was and he don't have any clue on the issue and he charged the maintenance amount. I'm still with the same issue for more than week without a resolution.

Alex was polite and professional during my questions and his presentation of services offered and price and payment options. He could relate to my questions because he also has a home warranty. My coworker referred me and I researched other companies. I left AHS yesterday, not happy with their customer support nor the AC service provider sent twice.

Decided to research and select a home warranty and this one came out on top. The agent was very knowledgeable and answered all my questions. I feel confident that I made the right choice for me. I feel this is going to be a good choice if not, I will definitely let you know as well as any friends who may decide to do the same.

The techs were very courtesy and efficient. I had called to move the repair date up and was very impressed that they could help. The techs were very knowledgeable and had the parts to resolve the problem. I was very impressed and would want them again. Any time I have an appliance problem I hope R&M Appliance can be assigned.

So far I have been very satisfied with your services. I plan to renew once it is time to renew. Since I have been a part of Choice Home Warranty Services I have been totally satisfied with all service and every technician that has come to my home. However, you do need to work with your sales personnel.

I have no issues really with the technician. My issue is the time frame to get my problems resolved. This is ridiculous. I had a leak last year in August. They filled it with Freon. Got the same issue this year. No or low Freon. Instead of getting to the root cause. They just put some sealant in with the Freon and my system still isn’t working. I think there is too much dragging on a claim. I’ve explained I have asthma. And to be without air in the summer makes it harder for me to breathe. I feel like they are trying to dodge getting this fixed properly. The return time on repairs needs to be fixed. No reason I should have to wait weeks to get this resolved. Super disappointed in this company

You think that something would be covered but when you get the denial it states not covered due to not normal wear and tear. Just got a new HVAC a little over a year ago and it was running fine. But recently it stopped and I called Choice for assistance. Got a denial saying the capillary tubes have rubbed together resulting in a refrigerant leak. Not sure why this is not considered normal wear and tear but will not be renewing my contract. Too many uncertainties.

I went with Choice Warranty due to this company have a high star rating. I submitted a claim due to my water heater that stopped working. I was surprised that I ended up paying the repairman over $500 for the repair includingdeductible. When signing up with the company I was advised I would only be responsible to pay my deductible for repairs. Needless to say I am no longer a Choice Warranty Customer.

This is the worst home warranty I have ever had. I had a bathroom faucet that wore out - normal wear and tear - and the shutoff valve was also worn out and wouldn't shut off. The claim was denied because they just gave me a bunch of words about why a part of the faucet was not covered. I trusted them to fix something that broke and they didn't care. Just kept feeding reasons why it wasn't covered. I contested the decision, and they denied the claim and wouldn't call me back to discuss the reasons. I called to cancel my policy and got a manager but instead of making good on my policy, she quoted me over $100 to get a repairman to come install a faucet that I had already bought! I started to get emotional and she just hung up on me. This is no way to treat a customer. I am going to go back to Landmark Home Warranty, they always treated me well and fixed everything I needed. That's where my money should go.

I contacted the agency about a problem with my thermostat. It took a few days for a company to take the claim but all went well. Brian came out early Monday morning, he was very knowledgeable and went to work. It wasn't very long before he had completed his troubleshooting task and my AC was up and running. Thank you Brian.

We had extensive damage in our home as a result of an ice maker breakage. While Choice doesn't warranty the house, they did follow through per our schedule to have the refrigerator looked at, new parts are on order and followup service is scheduled. They used Xigent Repairs & we were very very happy with them and the entire process.

It took a while to get into your web site and request service, but then you responded in a reasonable amount of time. However, the telephone number you gave me for the plumber goes directly to a full mailbox, so I cannot contact him. As I said in my request for service, I returned to El Paso on Monday, 04/13/24 and wanted someone to come by on Tuesday, 04/14/24; however, the appointment made was on Friday, 04/17/24, so I am without hot water for five days and I am leaving for a cruise on Sunday, 04/19/24. Doesn't give me much time to get clothes washed from my last trip and ready for my next trip. Also, I am putting my home up for sale and need hot water for when it is shown.

This is the worst home warranty you can get. They will do everything possible to not full fill your claim. I put in a claim for my washer over a month ago and it is still not fixed. They will set up appointments and ask for someone to be home from 8 am to 5pm, and they will not show up. They do not call to let you know that they will not be able to meet the appointment or send emails. For over a month now, I have had 4 appointment dates, and they only showed up to one to do diagnostics. I had to buy a new washer, even though they said they will fix the one I already had. Do not waste your money with Choice!!!! You will get nothing out of it.

Matt was outstanding- very polite and knowledgeable and had me back up and running very quickly!! He shared information about what was wrong, verified and showed me when complete and provided helpful maintenance information/ GREAT technician!! I would highly recommend Matt to anyone who needs a tech for their refrigerator.

The warranty does not cover one the most important parts of my AC unit, which is the service valve. It’s unbelievable and now it will cost me a lot out of my pocket to fix. I’m extremely disappointed and looking to get my money back and move on to a new warranty company.

Was only offered $245 in Lowe’s gift card for a new Dishwasher, after repair costs exceeded $450, Do better CHW, the $245 won’t even cover the installation costs, let alone a new Dishwasher! Especially when my subscription is almost over for CHW, may need to start looking for a new home warranty company!

Same problem as November. Technician replaced center knobs and it's leaking again. Obviously they didn't fix it right the first time. It lasted 6 months. I called last month because my air conditioner isnt blowing right making sure I was covered. She said I had the best policy. Now you're telling me I have to pay for the parts for my showers. OMG what kind of company are you running.

Had a broken garage spring that prevented the door to operate. Only way to get the cars out was to hire outside of Choice because their vendor couldn't respond for several days thereafter. Like other home warranty companies, Choice is stingy with vendors to keep costs low. Even though this vendor was located 2 hours away with a busy schedule, they were good at what they do, unlike my experience with AHS who hire the bottom of the pile that costs me many extra dollars to fix what they couldn't. Hope Choice doesn't get that cheap!

Charge for Service is $100 per item. I purchased a policy with Choice Home Warranty and filed a claim online. They sent a repairman out to fix the problem. The Repairman stated to me that the part I needed was no longer available and the stovetop exhaust fan unit would need to be replaced. Next then I got was a noticed from Choice that my claim was denied. After going back and forth for weeks, and calling, they scheduled to send the repairman back out. Then the day he was supposed to arrive they told him the appt was cancelled.

I made a request online for a service call due to the loud sounds emitting from the dryer when turned on. The technician took the dryer apart and discovered that both the machine motor and blower motor needed to be replaced. He was neat in appearance and the work he performed.

He was very pushy and I told him that. He told me. "Well don't sign up for it then! I was just trying to help you save money!" If I really cared about saving money… I would have asked him that. I ended up hanging up on him. But he finished the transaction because I got a notification. I just wanted to be assisted and not felt pressured to do something I didn’t want to do.

Hot water heater went out on a Sunday morning. Choice had found a serviceman within a couple of hours. They got in touch with me right away. Only thing that would have made it better is if I hadn't had to wait until Thursday for them to fit me in their schedule.