Choice Home Warranty Reviews

14 calls and two weeks later, finally had a quality technician assigned to our dishwasher claim. Disappointed in the time it took to resolve our issue. Didn’t even offer to waive our $75 deductible for all our inconvenience. A number of the calls I made even went unreported. Service response time is unacceptable. Was promised much better than this when I purchased the plan.

Very impressed with my first experience with Choice. Very professional and courteous. My tech from Bennett and Sons was excellent and their customer communication was exceptional. I will recommend Choice to all my friends. I had my problem resolved quickly and professionally. Thank you. Also, will highly recommend Bennett and Sons.

Everything seems to work well with Choice compared to our last company. Submitting a claim has been relatively easy. I generally do it online and then communicate with whatever company that gets the claim through text and email. I've been satisfied with all of the techs too. For my recent claim, I had a leaking washing machine. They replaced the fill valve and it's all good now.

CHW was very responsive and getting a technician out quickly on the holiday. Cox Building Service technician was very professional and address the problem very quickly to get our AC back working. Due to the extreme heat already in Bradenton Fl it was very quick service. We were down only 2 days, without our AC. CHW did an outstanding job getting a very good technician out to us on Memorial Day to save the holiday.

The handle on our faucet was broken, the technician did a temporary fix. I am afraid that the same problem will happen again. I am trying to avoid making another evaluation fee of $85.00 when the same problem happens again. I am hoping that Choice Home Warranty will be kind enough to have the technician REPLACE the faucet. I am a loyal and long time customer of Choice Home Warranty.

The heat index was 112 degrees in my area during the Memorial Day weekend, my A/C went out and we were without service all weekend. Choice home warranty DOES NOT provide emergency service. A request was made on Monday at 7:30am but a technician was not available until Wednesday. Basically, in an emergency situation “You are on your own”. The panel needed to be replaced, I was only authorized the cheapest base model. Not the one I already had in my home. The technician offered an “upgrade” for $500 out of pocket.

The technician was very knowledgeable and extremely courteous. Listened to the problem and fixed the problem. The technician called prior to coming and showed up on time. This was my first time dealing with Choice Warranty and they made the experience very pleasant. Would highly recommend them to anyone purchasing a home warranty to cover anything in the home.

Easy and quick response time, so happy it was resolved before any additional issues happened. It was easy to fill a claim and then speak with technician. Technician was as timely, sent photos of work done, gave me a call to explain issue and repair. It couldn’t have gone any smoother, very satisfied

I was thoroughly impressed with their professionalism, efficiency, and responsiveness. My queries were addressed promptly and accurately. The team's attention to detail and ability to deliver results quickly was impressive. What particularly stood out was the speed at which they responded to my needs. I would highly recommend Choice Home Warranty to anyone seeking a reliable and effective service.

Stayed in contact about arrival. He actually came earlier than originally planned. He was very professional when he did arrive, checked out every aspect of the unit and answered all questions when asked. I hope the same serviceman returns when the replacement part arrives. I think I have said it all, except hurry up replacement part; it gets hot in Georgia.

D & J Doors came and fixed the problem. They were very experienced and professional. I definitely would request them again. They were able to accommodate my time schedule with an appointment and kept me up to date with the arrival time. I give them a 5 star rating and definitely recommend them.

My claim was addressed in a timely manner. The Technician James who was dispatched from Good Ole Plumbing Company was so professional and knowledgeable. Even though it was an emergency plumbing situation my experience with Choice Home Warranty was wonderful. I have told my friends and colleagues about this company and encouraged them to contact Choice for additional information.

The technician(s) are great, they are sympathetic to the fact that I'm covered with CHW. It takes forever to get service, things are NOT covered (read the FINE print), substandard is the rule, and forget an emergency...CHW will be sympathetic while you freeze or melt or flood... Not worth the money and stress.

Great service, fast turn around. Not only from the warranty company but also from the company they picked to send to my home. They came and were very friendly, were thorough in their examination and were ultimately able to work back with warranty to help me with my issue. I would advised anyone to have home warranty, specially Choice Home Warranty.

The technician was on-time to begin with! He was very professional, courteous and knowledgeable! He came in and assessed the situation and went right to work! He had my drain opened in no time. I would refer him to anyone!! Gerald Sent me the address of his friend and he said he would be better off 7pm it was

I've been with Choice Home Warranty since early 2022, and did have any issues on one of the first calls to have my refrigerator ice dispenser repaired. They sent out a repair technician and analyzed the ice dispenser but was unrepairable due to the model was too old, so they couldn't repair it. Last week my refrigerator stopped working completely, not cooling or freezing. I went online to place a claim and a repair technician came out to analyze it. It was the motherboard that went out, so I explained that the ice maker did not dispense the ice, so he looked at it and said was an easy fix for a full repair. He had all replacement parts, he needed in his work truck to repair, but needed an approval from choice home warranty for the parts and labor to complete it. So he waited approximately 40 mins or so but no returned called, then left with an apology, because he could've fixed it right then.

Christian the tech that came out he was very courteous, very efficient in his evaluation, explained everything well to where we understood the process. Would definitely want this gentleman, to come out and service in the future if needed. We have been with Choice Home Warranty for a while and expect, Choice to send their most qualified technician, whatever the repair, that why we have continued as customer. Hopefully renewal will not go up too high. We will stick around if affordable.

Has always been good over the past several years. I am still waiting for replies on my HVAC and sink faucets. What did I do wrong. Nothing that I can determine at this point. I am and will continue to wait until I receive a call according to the information that I read.

Contacted Choice on Sunday (Memorial Day weekend). Received a response on Monday. Service departure came out on Tuesday (right on time). Service person was polite, knowledgeable and was able to fix the problem. I would recommend Choice Home Warranty to anyone looking for an honest repair service company. We have used Choice Home Warranty a couple of times and have been very satisfied with their service.

Your rep came in and fixed our A/C issue as it was not cooling. He arrived at the time projected and appeared to have the knowledge and experience to fix the problem. The entire process of submitting the claim, communicating with the service provider and getting the job completed was easy on the customer.

I wish I would have known about the VIP offer before I received my call back. I am a realtor who send a lot of business your way. I wish I would have received a better offer for providing business to all of my clients.

Tech arrived right on time, clean. Dressed for work that he was scheduled to perform. Once he was told the issue he went right to work on correcting the issue in a very timely manner, explaining everything that he was performing. I would recommend this company to my friends at anytime.

Thank you for prompt return call. Mark was very efficient and informative. When he returned me my call. Hopefully I receive this schedule appointment, soon. He spoke 24 hrs. Return call from technician, it's important, due to the fact that a/c is very needed due to high temperature in this days...Today was 98F!

We have a water leak that has forced us to shut off the water at the meter in order to keep the leak from doing further damage to the inside of the house. Our appointment for service is scheduled in 5 days. So in that time we cannot take a shower, use the bathroom, water the lawn, and have water for cooking due to having the water shut-off. Five days is a very long time for not having any water and a terrible inconvenience.

We will see how long it takes to get a answer from the repair service hopefully not long. Your response time is great but you're not able to fix the problem, in the past your service company was great. Fixed my garbage disposal within 2 days. The pool will be hopefully just as satisfying. I'm extremely happy that I changed providers.

Company is a scam. Customer service is the worst in the world. RUN!!! DO NOT USE THEM. They are a complete rip off. Vendors that they use a low budget and unsafe to have in your home. They demand you take the cheapest replacements with a very bad attitude.

DO NOT use this company. We bought our first home and we thought we were being smart by getting a home warranty. About a month after moving in we noticed a small leak under our kitchen sink. We filled a claim and we're told it would be 48 hours before someone could come out. No big deal, we stop stopping using the kitchen sink and waited patiently. 48 hours turned into two weeks and still no plumper. We had no choice at that point but to use the sink minimally as we have 2 small kids.

Submitting the claim and a quick response from a vendor were excellent. Wish appointment for repair could be arranged sooner than 6 days after claim submitted. Claim processed and vendor called same day, but appointment for repair visit could not be arranged until the following week. Vendor called on Wednesday May 29 and advised first available repair appointment was not until June 4. Wish repair appointment could have been arranged either May 30 or May 31.

The automated system didn't work for me, had to get someone to take the info. But once that was done the process was done quickly with no problems. Got my appm't within 4 hours as promised and with a company that I know has taken care of problems for me in the past.

I am a bit concerned about the service I will receive. Richard ** was my service rep, The address on the contract was not correct. When I called I got someone in a foreign country that could not understand me or I her. I’m not sure the correction was made. Richard told me the phone number he gave me was direct line to him.

It take too long to get the credit at Lowes. Don't forget people uses their appliances daily. I also don't like that we have to use Lowes when we only get partial reimbursement on our appliances and we have to pay out of pocket, where maybe we can find it less expensive elsewhere and save some money.

I highly recommend HVAC Heroes, LLC., located in Phoenix, AZ. The team, particularly Sergio and Bob, were quick to respond and adept at diagnosing the problems with my air conditioning system. After a thorough assessment, Sergio efficiently repaired our unit. I was thoroughly impressed with the exceptional service quality and their excellent customer communication.

I spoke to Bruce on the phone, he was very professional and courteous. He answered all my husband's and my questions and did not rush the conversation. We have had another warranty company for the past 4 years that the builder originally bought the first year and for the first two years, we were satisfied. After that time frame, they were not cooperative and didn't seem to care about our home or concerns.

DO NOT believe the very high reviews this company got online. This company IS HORRIBLE in so many ways!! Very hard to talk to a live person, they deny coverage so many times and they contract with technicians who would bill you for more money OR get their $65 service fee then tell you it’s not covered!!! I am a legitimate policy holder (**/ Acct# **).

I call regarding my faucet was loose at the base and some plumbing stoppage in master sink. The sinks were fixed but the Tech said the faucet needed replacement. So, about 20 minutes later after Tech left got email denial on replacement.

Choice has been good to handle problems for me. The way you report the problem is easy and they stay in contact until the problem is resolved. The only reason I didn’t give five stars is because they agreed to repair my refrigerator for almost $900 instead of offering me money to get a new one. The refrigerator is 19 years old.

Almost everything I have to say about Choice Home Warranty and OSP Plumbing is of a positive nature. After I submitted my claim Choice Home Warranty contacted their contractor (OSP Plumbing) who showed up the next day. The OSP service representative inspected the water heater and determined it to be beyond repair. Choice approved my claim in a timely manner and OSP set up a delivery date for the new water heater. My only issue was it took eight days to replace the water heater so I was without hot water for that length of time. The OSP service person was professional, patient and very informative in explaining all the questions I had regarding the water heater. Even though the time it took to provide me with the new water heater seemed a bit unreasonable, I can only say my total experience with Choice Home Warranty and OSP Plumbing was very positive. I want to thank all the parties that were involved in the replacement.

The service on this claim was outstanding. The service tech was absolutely outstanding. He quickly diagnosed the problem, contacted Choice and the claim was approved right away (within 10 minutes). He was in and out of my house in about 40 minutes. Choice was very good on this claim. The appointment was scheduled in a timely manner and I was provided updates as they were necessary.

It was very hard to connect to customer service. It took too long. I had to call too many times; the phone kept disconnecting. It is better to talk to a live person than the recording. It was frustrating to wait that long to get a service. I hope you will make some adjustment regarding this problem.

I am not the happiest with my service from Choice Home Warranty. My first disappointment was seeing that my monthly rate was increased by $10 every year. I was never contacted when my contract was up, and they just automatically renewed, and I never seen in that contract that my original quoted rate would increase by $10 each year. This was a HUGE shock and very disappointing. Also my most recent claim to service my furnace for a gas leak took them over a month to find technician, and who then came on the holiday, and then the claim was denied. I pay faithfully every month, but the service is not guaranteed. This is very disappointing.

Edel from Handyman Service LLC was the technician sent to my home by CHW. He arrived on time (a little early in fact!) and listened as I explained the problem, then got straight to work. He was able to diagnose the issue and get all of my electrical outlets and switches in the Master Bedroom working properly. He was polite, respectful and did a great job!

We have been waiting since February to get a plumber to our house, but Dale from All-Star Plumbing and Drains was a gem. He fixed both a dripping kitchen faucet and a leaky toilet valve in the same trip and put a smile back on our faces. Thank you, Dale!

My tenant informed me that the freezer portion of the the refrigerator is was not keeping food frozen and the refrigerator section was not too cold. I contacted Choice Home Warranty and was given an appointment with A&E Factory. And later Sears Home Services. Not sure if they are the same. I was a bit disappointed that it would take 10 days for service. My next disappointment was the tech arrival window was 8:00 am to 5:00 pm. but the day before I got an update. They show 10:40 am to may 12:00. The time changed several times. I never received a text message although the site showed that I would receive messages through text.

I received great service with Choice Home Warranty. It didn’t take long to sign up for their services and set up monthly payments. The person I spoke with was friendly and upbeat. He gave me contact information where I could contact him if I had further question or needed help in the future. It was nice to have a name and number of a contact person from the get go.

I recently had some issues with my AC unit. Both Coils went out at the same time which is very rare. I believe that this is not wear & tear. You all know how to take your money but won't give for repairs. What a waste of money. I will not renew my service since you all are not willing to pay for my AC repair.

I am a recent subscriber to CHW so when I had my first service need, I had a lot of process questions. The CHW staff were very patient and very helpful as I worked my way through the questions. They coordinated the service time and date with the provider quickly. I was happy to see an email with all the details regarding my claim with all of the who, what, when and where's included.

We have had Choice Home Warranty for nearly three years now and have not been disappointed. We've been home owners since August 1998 and Choice is the third warranty company we've experienced. The coverage has been phenomenal and the customer service is spot on. We're able to log online and submit a claim no matter what time or day it may be. October 2024 is our renewal date and without a doubt, we'll be renewing.

I spoke with Luke ** who did an excellent job outlining my home warranty options and found the best plan for me. The option chosen will save me money and give me the coverage I require. I would recommend him for anyone needing home warranty peace of mind. Thank you very much.

When I made this purchase on yesterday, spoke with an Albert at ** or so he says, but when I call today, no one can help me find him and I keep getting phone calls from the said company harassing me! I need to speak with someone or I’m reporting this because now when I call back, they put me on hold and hang up! Poor customer service!

First phone call was pleasant. She answered all my questions. She did not rush me on the phone. She sent me a email telling me what we talked about so I did not forget. She was the first email that I received from home warranty. I felt good when I got off the phone.

Placed a call for Service on our Air Conditioner over 24 hours ago, as our temp has climbed to 85 degrees and it is 90 + degrees outside. At this moment the only correspondence that I have received is that Choice is working on it and thank you for my patience. I will call shortly and give it 48 hours until I blow my cool, both figuratively and literally. Will submit a follow up review with the resolution. To be fair, in the 9+ years that I have used Choice, there have been few less than great experiences,

I bought the warranty 6 months ago. I filed my first claim on May 22. I told them then that I was concerned about the upcoming holiday week-end and wanting to get it done before then. They sent a repairman the next day who said it had to be replaced and that it was a typical change-out. I paid him my deductible. The following day I was informed by Choice that there would be an additional $300 I would have to pay for "modifications". I called my adjuster (Tanya) who said it was a necessary fee. I told her that I had installed dozens of water heaters and no modifications were necessary. She said I could call the repairman and ask for an adjustment, which I did. He told me the $300 was non-negotiable and that it was because Choice only pays half of the labor.

When I called Noah for information regarding home warranty coverage for my home, he was very polite, informative and very professional. He answered all of my questions thoroughly and to my satisfaction. I hope that Choice Warranty coverage is as professional, thorough and pleasant as my experience with Noah. Time will tell, fingers crossed. Thanks Noah.

You know when it rains, it pours? I recently purchased a home and two months in, everything starts to act up. I’ve had an AC guy, and a plumber out and am having a gas oven guy out soon. Everyone has been prompt, courteous and efficient. I don’t dread needing to set up appointments as I can do it easily from my phone and everything is handled promptly and with care.

I was recently denied a claim regarding my spa leaking. The agent's denial was clearly due to lack of knowledge of my pool system. They are denying my claim based on a claim from a year ago about pool solar panels leaking which is a completely separate system that is no longer in service. I have been a long term customer of Choice and have a renewal due in Nov 2024 and will not renew due to this denial.

I got disconnected from the original associate who I was speaking with. I tried to call back several times and got the wrong person. I felt that he was getting frustrated that I was calling back. When I addressed him on it, he tried to clean it up. I am now a customer for a year. I hope your warranty service is better than your front-line service of associates.

I had 2 policies with Choice Home. I made a claim for a leaking water heater which needed replacing. Over a week and daily phone calls and I still had to pay over $900. When I signed up I was told everything would be covered but that was not the truth. When I cancelled my 2nd policy I was only refunded a third of what I was owed since a claim was filed. Choice Home Warranty is a deceitful company and I would never recommend them.

This was my first contacting you for service. Unfortunately, you could not find technician to help us. Very disappointed. Fortunately, the display panel began to work again and I cancelled our request. I hope this is not the case in all things. Otherwise, there is no reason to purchase your monthly service.

The tech was very helpful and he diagnosed the problem quickly. He told me what the next steps would be and I already have a follow-up appointment. The payment for the visit was easily sent since I did not have cash on hand. I would recommend this tech and company for dishwasher or other appliance issues.

Dan, the Tech from ADM Plumbing was great. The scheduling of the appointment was quick, he came on time, determined that the unit was bad and got authorization to replace it and did so. He was very helpful and pleasant to work with. I highly recommend him and will do so should any of my friends need a plumber.

I went online and requested repair with Choice Warranty. My Sears Dryer stopped heating. Choice emailed me a contractor who called me and set a date and time for the repair, Contractor came at the set time, had the part on his truck and the repair was made on time. Very happy with how easy this service was.

Choice Home Warranty technician determined that outside condenser for upstairs needs to be replaced & wrote the same to warranty company. He said they called him and asked for a quote for uncovered costs for both condenser & evaporator coil. He gave them the quote as $1830. But they approved him only for condenser. They sent me an email only approving for condenser with uncovered costs of $1830. Technician said that for condenser uncovered cost is only $800. Technician & I are both trying to reach them in vain to correct their mistake but no response even after 2 days. I feel it’s cheating because they took the quote of $1830 from technician for both condenser & evaporator coil but trying to give me only condenser. I have been calling customer service to have a case manager call me but I haven’t got a call even though they keep saying I will get a call.

Very professional and knowledgeable. Communication was great and timeliness was on target. We have already received a phone call back with his ETA to finalize the fix for our unit. He did a great job explaining the issues with our unit and cleaned up after himself. We highly recommend him to others.

Great job, and quick as well. The plumber also advised me on another job on my outside faucet. He was a very nice, polite person. I would have no problem making a recommendation. I'm sure if you joined Choice Warranty, your experience will be as successful as ours has been. This is the third home my wife and I have utilized Choice Warranty.

Professional, surveyed each repair before starting, did not rush, made sure everything was in topnotch shape before leaving, explained everything to me. Well-groomed, use shoe covering when entering home. The vehicle was sparkling clean including the rims on the tires. I could not have been more happy with the gentleman!!!! Thank you~Very Polite, too!!!!

The Technician seemed a little irritated the freezer was full of food and I understand that but he seemed a lot happier once he had a diagnosis and basically said there was nothing he could do and I needed contact Whirlpool. I took that information as the truth full and acted accordingly.

Scheduled claim via phone. Only a small glitch. I would prefer to speak to someone directly but I’m now waiting for contact with a technician. Was not given a timeframe for the call or when a technician would call me back to schedule an appointment. Hopefully that will be resolved ASAP.

Man was on time, respectful and knew what he was doing. I would request him if I needed someone again and would refer friends and family to his business. I’m hoping Choice Home warranty uses this company on a regular basis.

My experience with CHW has been awesome. I put a claim in on Saturday because my AC went out. The AC Technician showed up promptly on Monday and repaired my AC. Adam from Smart Choice Heating & Cooling was very professional and did a thorough job diagnosing and fixing the problem. I would highly recommend CHW for your home repairs and Smart Choice Heating & Cooling.

Andy ** with Advance Indoor Comfort was great, especially regarding the confusion with the claim. He would have willingly worked on the other claim and repaired the AC system that was not working at all, but was not permitted the requirement was for the previous tech to repair (recall). Both were recalls, so that made no sense to me. The technician who was to repair the nonworking unit the next day didn't show at all. They didn't even contact me to let me know they were not coming. I knew there would likely be a problem, as there has been an issue with them or Choice Warranty for a month, and my AC unit is STILL not working.

For the first few years I was very happy with the service. But instead of fixing my 7-temperature pedestal dryer they are offering $330. I looked up what new construction is putting in new homes but appeal person didn’t like that. He told me they price the amount of a no brand wholesale price. I asked to see it for myself but was told that it isn’t allowed for me to see the wholesale price. My thought is that I can’t see it because it doesn’t exist or exist if it does exist it’s a piece of garbage. So I’m not trusting Choice Home Warranty as I once did.

They live up to the contract. They call me right back and put the claim in no time, but it took a couple of days before the technician call. I guess due to the weekend, because it was on a Friday. Over all I was pleased with the service, no complaints. I recommend.

Excellent salesperson. Sales process went very smoothly. Dania answered all my questions and I feel like I got a very fair deal. I would recommend Dania to be the rep for anyone that had to sign up for a new Choice Home Warranty policy. Very professional sales process.

I had contacted the plumbing company to re-schedule but had not heard back. Fortunately, the technician came when I was home. To his credit he left voicemail. I don't make it a practice to answer unknown numbers. Text works fine. He rigged a method to keep the drain open but had to rely on coat hanger I provided. It is a Band-Aid at best.

No work has been done yet, so I cannot give a rating on how things turned out at this time. Work is supposed to take place on Saturday, June 1. As for the technician that came, I would give him a five on a rating of 1 to 5 because she was very knowledgeable on what needed to Correct my problem.

My AC quit On Friday evening before the Memorial holiday. When I contacted CHW I was given a service appointment for the following Thursday. I wasn't happy that I had to wait so long but I realized that because of the holiday and the sudden arrival of warm weather it was to be expected. However, this morning (Monday) I received a call from the AC serviceman asking if he could come out this morning. He just left and I'm very pleased with CHW, especially with the e-mails that were sent keeping me informed about my claim.

When the wash went down the technician came to see how to fix it. It took two months before I even got a washing machine and never got any responses back in two months Choice or Sears. The technician that came here. I was very disappointed in that point. I think you could do a lot better for your customers by giving them a phone call and letting them know what’s going on with their claim. To me that was very inconsiderate that you take the money but you don’t wanna respond back to your customers but otherwise I’m very happy with Choice Home Warranty.

Don’t sign up, save your money. I been with them maybe 15 years and I have to fight for every claim. They never want to pay. I now have a $5000 AC bill because they said they couldn’t find a part to repair my unit. I have paid them every month for 10 plus years and when my card number changed I called them and paid. Last month they denied a water heater claim because 2 year ago they sent lame plumber to my house 3 times and they still could only get the water warm. I purchased a used water heater because I got tired of leaving work to meet someone who didn’t know what he was doing. And for that reason my claim was denied. Take it from someone whom has be loyal. Save your money just in case, you in my situation in 10 years.

This is the worst company that you could go with for a home warranty. Save your money find another one. It takes them Days and days just find somebody to come out and look at it to see if they can diagnose the problem. If they can diagnose the problem, then it takes days and days to order then it takes a schedule for them to come back out and fix it to work. If it doesn’t then we start the process over and over all the whatever it is. You’re having to do my one was a hot water heater that was not going to work for me to go to three weeks without hot water heater and they literally did not care. They got in no hurry to try to find me to get on the phone and see if I could find somebody then why do I have you if I’m gonna do it myself and if I had the person come out, I had to pay for everything, They wouldn’t cover it but yet you’re telling me to Like it is and I will never give a recommendation for this company to anyone.

They are very inconsiderate, hard to get a hold of. They do not care for their customers. I have 2 water leaks in my home. I have a week trying to get them repaired and they have not been able to find me a company to assist. When I call to inform them they do not hear my concerns. All I get excuses. They work with incompetent companies. I have to wait another week for them to find someone to come out to my home!!!! Look elsewhere. This company is trash.

Fixed pipe in kitchen, bathroom (master). No hot water. Informed pipe needs replacing. Waiting on Choice Warranty authorization. Called to find out if pipe has came in yet and was told it’s been ordered and they will send me a message or email me when that happens. In the meantime still no hot water. Keeping an eye on messages and calls.

The technician that took our case (FTM Construction) was excellent; however, Choice Home Warranty customer service SUCKS! They provide one phone number to call, and there is no other option than to leave your number so they can call you back at their convenience. If you try not leaving your number and staying on the line to reach a person, you are disconnected automatically. When I did leave my number, I only received a callback one out of six times, and only after I chose option one which is new sales. Even then, two out of three times the representative would simply cut me off mid sentence and send my call back to their “leave your number and will return your call“ line.

I was denied! I was made to feel that the issue I had claimed was my fault due to misuse of my 20 year old dishwasher. The first tech did not make the appointment. When I called after waiting 4 hours he stated that he had no intention of coming to my home because he felt that I would be denied anyway. This was a very disappointing experience since I was a loyal customer and promptly paid my premium when due. I have since cancelled.

Eli was very professional and very respectful of my concerns. He answered all my questions and I felt comfortable to agree to giving him the go ahead to start the process decision wise. I look forward to a great relationship with Choice.

My upstairs bonus room air conditioning stop working. It did not respond to the thermostat settings. The technician arrived on time. He was very professional and friendly. He quickly diagnose the problem and explained in simple terms what was causing my problem. He fixed the problem and waited until my room was responding properly to the different temp setting. Excellent technician.

Thank you for your promptness and timely consideration of my problem with my refrigerator. It was inspected and found to be inoperable or repairable and low is going to replace me with the coupon from Choice warranty. It was great working with choice warranty, and would recommend them to friends.

We were advised that the washer could not be repaired so we were offered funds to buy a replacement but the amount was not enough. Also we are still waiting for the e certificate for Lowe’s to purchase the new washer. I will be calling in the next few days to find out when we can expect the funds to buy the washer.

LK Appliance Service was assigned to repair our refrigerator. The technician showed up on time and immediately assessed the problem. He told me a part had to be ordered and it might take a few days to receive it. He kept in touch and when the part arrived he came and repaired our refrigerator.

I have 5 stars to not affect the technician, no issue with him specifically. My issue is the fix was not done last visit, just took pictures of it. He was here previously and took pictures of it as well. They knew at that point what fix needed to be done, but instead took pictures again since it was under a new claim. This could have been repaired when he visited since they already knew what the situation looked like and what needed to be done.

Technician was very prompt for the appointment. He was also professional and polite. He gave detailed descriptions of what was wrong with the dryer and repairs needed. He assured us that we would receive expedient follow up contact regarding the parts and repairs... It was refreshing to receive services from someone with good customer service skills. I felt good about my first experience with Choice.

The Sales representative was very thorough and was able to answer the questions that I asked. Very knowledgeable of the product she was selling. The representative made it extremely easy for us to become a VIP member at a great rate. The comparisons that were given made it a win win situation as we have had warranties in the past.

He was very polite, and he explained the process well. Very careful in hauling out the old water, putting a tarp under it so it would not mess up my carpet. He should me how to turn up the water temperature and if I need to shut off the hot water how to do it.

I have a contract with this company to cover my appliances and plumbing services. The warranty states that it will cover the cost for all repairs of the appliances items and if unable to be repaired it will cover the costs for replacing the appliances. I am required to pay my deductible to the service repair company upon arrival for the current service call. The service repair company informed me of the cost for repairing my washer machine and informed me that the company would probably replace my washer machine due to the cost of repairing it would be cheaper to replace the washer machine.

The technician (Billy) called to confirm a time for my appointment. He arrived within a couple of minutes of the time as he said that he would. He analyzed the problem, and within only a few moments my garage door was operating again as it did before the problem occurred. He was courteous, he was qualified, he was clean and he was fast. Yes, Yes, Yes I would recommend him to anyone with the same problem I had with my garage door/ opener. I am exceptionally pleased with his workmanship!!!

Very timely response from technical company after calling Choice Warranty with request for repair of no draining at bathroom sinks and bathtub. Technician came, found the troubles and said he has to send his findings to Choice Warranty for approval. It seemed there was a little miscommunication, but it looks like it is solved.

I requested service May 13th. On the day of service, the technician called in sick. Finally got a technician to come out on May 20th. When he finally figured out the problem and did not appear to be sure, a part needed to be ordered. I received a service update that they won't be back until 6/3 to fix the unit.

As a Service man deploying constantly with our US Navy, I got that warranty so I could have peace of mind. Until my AC gave up, and they decline to pay for the repairs stating that the damage was caused not by wear and tear. A 10 plus years equipment, they said it was damage caused by external entity. So when you are about to buy they say, "Thank you for your service," when you have to use it and you are in harm’s way in the other side of the world, they just say, "SORRY THAT IS NOT COVERED." So if you want a headache and money out of your pocket. Go ahead and get this “warranty.” Otherwise SAVE YOUR MONEY!!! Most of the good reviews from this company are bought and fake!!!

So I tried very hard to take out a policy but nothing went through! Big surprise! Apparently I already have a policy but I don’t know my policy number and I went online and clicked the I forgot policy. It didn’t send, give or present the policy number. No the ball is in your court!!!! Disappointed.

CHW sent electrician who claimed he needed to order part on April 29. After reminding him twice, he said that takes time and he would call when he received it. Can’t seem to get job done. Paid service call. $75. I am still without vent over kitchen stove 5 weeks. My next move is to cancel with CHW.

HAVAC Air was not working to cool home. Easy online ticket of problem completed. Quick and fast response with service to correct the issue. We needed Freon. The service man was quick and professional. It was easy to address online and not have to talk to different people repeating yourself. Great service. So glad I signed up. Well worth it.

policy runs out, I'll probably go back to AHS. They never gave us this kind of problem when they replaced our old AC.

The reason I say so far is because I have only been a member for a little less than two months. When I filed my first claim, it was quite easy. The communication between Choice Home Warranty and myself and the company that was going to do the repair was excellent. I filed the claim one morning and the company servicing the claim promptly set up an arrival time to fix the unit. The appointment was for the following morning between 7 AM and 11 AM. The appointment was set up for the following morning, but they called and arrived that afternoon and are currently taking care of the broken unit.

I was told my system has a leak. Without the POINT MARK machine, the technician could not locate it and fix it. It was not approved by the Management of CHOICE. They used the Nitrogen to test (Twice). It showed a leak, but the technician said "It might be more than one and very small. Without using the The Point Marker machine I won't be able to identify where it is located." I am not happy with this! You say "You fix or replace". You did not fix the leak. I will be in touch, if the freon leaks out, again!.

Choice Warranty responded on the same day as I put in the claim for them to schedule a tech for garbage disposal repair or replace it. They scheduled repair tech next day for repair within 3 business days. I am very pleased with their response and scheduling of repair. I would recommend them!

I turned my thermostat to cool on the first hot day this spring. About a half hour later it did not feel any cooler. I went online to Choice Home Warranty website, punched in my username and policy number and explained what just happened. The next day I got an email from G&I HVAC letting me know what day and between what times the technician would arrive. The next day the technician texted me and let me knew he would be arriving in 20 minutes, he included a picture of himself so I knew exactly who'd be arriving at my home. He knew exactly what he was doing, and in no time he had my AC working fine.

At this point I’m not actually very satisfied with the service. I’m going to continue it for at least a year to see if I have anything else that comes up and maybe it will be improved but at this point, I am not impressed at all. I have had a problem with a technician, not showing up and doing the work but saying that he did the work and they also said they would replace my dishwasher but gave me $230 instead so I’m not very happy at this point.

I placed a claim with Choice Home Warranty on 5-1-24. Repair person came to my home on 5-23-24, a little over three weeks after I filed a claim. I was not able to use my bathroom sink during that time. This seems to be the norm rather than the exception with the claims I have had.

Still waiting for my thermostat issue to be resolved. The Sears tech was here for hours waiting for Choice to make a decision. Also, why would I get charged $250 for a Honeywell ProSeries thermostat when Amazon has it for $129.95. I would like to know when I can expect this issue to be resolved. Please respond.

Had glass oven bakeware exploded in my oven and glass and juices/grease went down in the oven. Was afraid if I turned oven on it would smoke up and called Choice to remedy my concerns. Choice sent Alpha Appliances and less than a 1/2 hour all was well with my oven. Great service and Thank you, CHOICE.

I am very pleased with very timely response to my claims and the fact I can easily talk to a representative on phone about my claims. I hope they keep up with good work. I had to use my own contractor for an emergency water leak and change of water heater and I need to submit the information for reimbursement. Hope that won't take a long time. Thank you for service.

Bill did an excellent job. He was very knowledgeable and knew exactly what he was doing. He was very courteous and explained to me what was wrong with my fridge. We were very pleased with his work. He will be back to replace some parts on our fridge. We can rest assured that it will be done right.

Peace of mind is what CHOICE HOME WARRANTY provides to it’s customers. In my opinion they are the BEST Home Warranty in the business. I’ve been a licensed Realtor for over 25 years and have been happy to recommend Choice to my clients. They in turn have recommended Choice to their family and friends. Peace of mind is what a homeowner gets when they have a CHW IN PLACE!

There was lots of disappointment with the 1st plumber. He came and couldn't repair both toilets because he used the part that was for my master toilet at another customer. Then after many unanswered calls to him, I contacted Choice, and the same thing. No answering the phone. Then when he did come to repair, he did an incomplete job. The toilet still drained and lost water. He reported that the job was complete. Not!!! I had to file a new claim and another plumber came and changed the flapper, where the water was draining, and the problem was solved. I would not hire the first plumber again.

Has been spectacular. Quick response, quick decisions on service needed and rapid follow thru, Could NOT be happier. Will be renewing our contract in the Fall. We are very satisfied with Choice Home Warranty services and value. Choice has been the best choice in home warranties I have had in 20 years of home ownership, they should all strive to be this good..

I had been looking into and comparing different Home Warranty companies to determine if it would make sense money wise to purchase it for our home. After comparing a number of different plans as to what was covered and how much it would cost me, I decided to contact Choice Home Warranty. I knew that as soon as you make contact with most companies, Their Salesmen won’t leave you alone, But I was pleasantly surprised. Christian ** contacted me and introduced me to the plan customized to our home. He was so knowledgeable about what they had to offer and how it could benefit us if we chose to do it. He was also able to save us money in areas that I wasn’t aware of. He was very pleasant to talk to and was never pushy. I’m really excited to have my home covered with this plan. Thanks again Christian and Choice Home Warranty!

The scheduling process was great. The repair technician was awesome. But I was disappointed with the resolution. I think the reimbursement for actual dishwasher was fair but there was no allowance for installation or removal. Plus I’d paid the $75 deposit. So the warranty actually didn’t help much at all. Called to see if I could get some partial allowance for installation and was denied. So I have mixed feelings. Pleased with the repair technician but a bit disappointed with how minimal the coverage was.

We had an igniter issue and Donny came out to repair. He informed me when he was headed our way and arrived within minutes of expected time. He was very polite and was extremely knowledgeable. He kept everything neat and put everything back, very organized! Would highly recommend and hopefully if we need another appliance repair, we will be lucky enough to have Donny!

Absolute Heating arrived within the allotted time slot. They even called thirty minutes prior to arrival. They went straight to work and diagnosed the problem. They had the part in their truck and fixed the problem quickly. He was very knowledgeable and was a pleasure to work with. Would recommend them for future work.

There was good communication. The technician arrived on time. I was concerned that the washer was too old to fix but he got it working just fine in a timely fashion. I certainly appreciated the service.

The plumber was knowledgeable, professional, and courteous. He repaired the leaking plumbing valve with expertise. The plumber great interest in our problem. He was prompt and very dedicated to his job. I have nothing but praise for this technician. I would recommend the service rendered all my friends and family. We were very satisfied with his work. Thank you Choice Home warranty. Robert

The technician did good job. Just waiting on insurance to approve work taking too long. Two technicians have come out. Both had different ideas with what was wrong. I just need the work to be done so we can enjoy our spa again. The heater is not working like it did when new. The pool light still not working either. Hopefully the insurance will get this fixed soon.

The service technician took a long time to respond. He found out that the blower motor fan was broken and would require 5-6 days to get warranty company approval. I could not wait, as my tenants were very hot in the house, So I paid them $435 to replace the fan blades in the AC. I would appreciate it if you could reimburse me for the same.

Very please with the representative that assisted me in the recent call. The agent appeared to be very knowledgeable and answered all my questions with straight forward answers. And I was very satisfied with the answers that I received from the agent and am looking forward to working with them on current and future endeavors. Thank you.

The repairman was very professional and kind. However he could not repair the oven and recommended not using it until it gets fixed. He ordered the needed parts and said he’d call when it came in - maybe a week or a month. What choice do we have, especially since the problem was resolved once before. This is a serious disappointment, especially since we just renewed our contract with Choice. Any recommendations would be greatly appreciated.

The machine could not be repaired; I understood from the policy I purchased in 2020 for 6 years I would receive a replacement. What I received was an e-card to Lowe's for $343.00, not nearly enough to purchase a new unit. The case manager, Ms. ** told me that is the estimated wholesale cost; however, being a consumer, I cannot buy at wholesale. She offered to have a check sent to me so I could shop anywhere, rather than just at Lowe's. I am very disappointed and quite honestly, angry. It will cost me at the very least another $200.00 to purchase a machine that is not an upgrade from what I had but one of equal value.

Kudos to Keisha ** who answered my call, explained coverages patiently, thoroughly and professionally. She also provided information about the company as a whole. She followed up with a summary email and her direct line, so that I could reach out with any additional questions. I felt completely confident in placing my order with CHW.

Even though the technician claimed the pipe crack was due to normal wear and tear, you are denying the claim stating it is not normal wear and tear. You are dismissing the expert opinion of the technician you sent and contradicting previous claims that are similar that you have approved.

The service is horrible, the company has changed drastically. Service representatives are rude and they don't care about customers retention. They don't pay contractors and they don't pay customers even if full replacement is offered. I got 246 as full replacement for a Bosch dishwasher when hinges replacements were required. The claim was assigned to Case Manager who said there are no managers other than her, which is hard to believe. I referred number of my friends to them and have 2 policies with them which I absolutely regret and want to cancel.

Choice has ordered our tray/basket and we are waiting for the installation. Choice replaced our upper tray about one year ago. We are anxious to have our new tray/basket replaced. It is nice to have Choice as our warranty company since there is a live person that answers the phone and they back up the phone call with texts from the technician who will make an appt. with the homeowner.

Repairman very nice and helpful. He was knowledgeable about refrigerators and he explained to me in a way that I understood what he was doing and what needed to be done. He arrived on time and he gave me a call to let me know he would be there shortly. All in all, it was a very good experience.

David, the plumber, was absolutely professional and did a great job. Customer service was courteous and professional. Definitely recommend this company. My original appointment was further off than I needed and the customer representative was able to get me an earlier appointment. I would definitely use this company again if needed.

Just plain awful. Do not use. It takes forever to get a contractor to your house. If you call Choice and try to get a contractor the contractor needs to be on Choice's "approved list." Choice won't tell you the names of the contractors on their approved list thereby preventing you from calling the contractors directly yourself. Choice lies to you and says things will be done when in fact they aren't done. Notably, a contractor didn't contact me within a reasonable time (48 hours). I called and I was told that I was being a put on a "priority list". I called the next day and I was told that I wasn't on this priority list. The contractors Choice uses are shady/rude/fly by night operations and frequently do not know what they are doing.

I have had Choice for a year in May and I have had two claims. The first claim was handled very professionally and timely. The second one not so much it a month for us to get an appointment. Well actually I got email stating that someone would be on May 8, 2024 and no one showed up. When I called they said I didn't have an appointment and I had the email to prove it it. So they gave me another one which was yesterday 5/23/24 a guy from Sears. The air conditioner only worked two hours after he left and it sounds worse than before. He said there were some leaked and he fixed them and added that freeze stuff. It literally worked a couple of hours and died. I am hoping we will not have to pay another service fee for a job that was not handled like it should have been. I do love the company and will stay as a customer. Thanks. Mable

The air conditioning went out on a hot day. I was assigned a technician within 24 hours and he was very professional. Great service all around. The air conditioner was up and running 48 hours after the initial call. Accurate diagnoses of the issue and fixed promptly. I would recommend to friends and family.

Choice Warranty actually had a great service team come out and fix my dryer. We schedule the appointment 2 days earlier to meet my schedule and I think my service person was phenomenal and fixed my dryer and had all the parts in no time. I was very impressed not like other warranty companies that take 2-3 weeks to get approval to fix your appliance

The customer service was great right from scheduling to delivery of service. Technician was on site promptly and delivered the service as needed. I do not have any reservations in recommending this company to anyone. The on-line system to schedule service was unique because the schedules were transmitted to my email immediately. Also, I got reminders for the scheduled appointments.

The D/W stopped cleaning properly. Choice sent a competent technician within a few days and he diagnosed the issue and said it could be repaired to clean "good as new". Choice decided not to repair, but to replace the D/W. However, Choice will only provide the amount they could purchase a new one at their wholesale cost, which is about half of the cost of a new D/W similar to ours.

The technician was courteous & professional. I give him 5 stars. However the denial of my claim is another story. My system worked the last time I used it, which was in the Winter. It didn't come on when I turned it on for air conditioning. I clearly didn't know it wouldn't work. That's the whole purpose for me putting in a claim! I'm upset because I wasted time & money. If this is a sign of things to come, I may have to consider terminating my relationship with your company. I was resistant to sign up in the first place based on info from acquaintances who have dealt with you before but I thought I'd give it a chance.

Technician called said he was on his way. I explained what the problem was. He was very efficient in diagnosing the problem and fixed it in a timely manner. Needless to say if these are the type of companies Choice Warranty recommends. I would recommend them as a warranty service.

Best service ever! The original appointment was two days out but the company worked with me to move up the appointment since it was so hot. Technician immediately diagnosed the problem, had a replacement part, and I had A/C within 15 minutes. He also checked up in the attic to make sure everything was running up there. So impressed and highly recommend this company.

In an apparent effort to reduce labor costs, CHW has automated the entire claims process. Entering a claim is done with some sort of verbal avatar. Submission of subsequent information is by way of web pages. The entire process is cold. While it appears to get the job done, it does so in a very remote manner.

Felt pressured to accept plan, even though it seemed like a good decision and after I explained that I currently have other bills to pay. Joseph did not explain procedure for filing a claim, (I forgot to ask). I also did not find out the details of what is covered with electric, plumbing, etc.

Caleb the technicial from Liberty Drains did an excellent job. He had all the parts needed and was quick to complete the job. He wore shoe protection and cleaned up everything after the repair. He arrived in a thunderstorm and made sure that no mess was brought into the house.

The service was excellent. The technician, with great clarity and total kindness, solved our problem and gave us very good recommendations. We have no hesitation in using CHW services in any other case of need within the house. We are new customers but in a short time we are very satisfied.

The service person was great. Choice Home Warranty sucks. The claim for my AC was denied because they said it was not normal wear and tear. How can a broken fan blade enclosed in the unit that is out there in the elements not be considered normal wear and tear. Bull crap

Devin was so nice and explained everything to me and called me back after I had spoke with him!! The company has a great guy working for them!! The best!! As I told Devin I will recommend my clients and friends and family to Choice Warranty!!

I was not advised on the the service call fee of $100. I signed up for 3 years senior plan at 462.00 annually with 6 months free. Not seeing any reference to the free 6 months on my phone invoice. Sales guy was rude and pushy. I told him as much. He said I wasn't listening which I was almost hung up seriously. Please advise on my plan. Anne

Daniel was a very nice young man and explained everything for me.. I was worried that this could have been a scam, but Daniel assured me that he was not a scam and gave me a few options. Being a senior citizen it's scary to do something like this online. But Daniel had me call him which made me feel safer. Janice

We Had a problem with our refrigerator. We made a call and a technician came out to look at it. He provided the service and checked it out, and our refrigerator will be repaired. It took less than two days for us to get the response about the repair to our refrigerator.

I contacted CW, on Wednesday, 05/22/24, @ Approximately 12PM to report that our Dryer was not working. CW responded immediately and a technician arrived at my residence at 08:30 Thursday morning. I was pleased with the Tech and the service that was provided. I would recommend CW to anyone that is in need of their Warranty protection.

I am a first time Choice Home Warranty Total Plan owner and with acquiring this plan I feel quite a bit more comfortable knowing that my home is covered in case any of my systems have failures. My Manufacturer Warranties for appliances have expired and feel more secured. I know that I have received a 25% discount but do not know if they included a 1 month free as stated on the promotion which triggered my decision to react now and take advantage of the complete promotion. I was fully explained of deletions and or additions to the plan and am quite happy with what I have.

I attempted to give a model # for the Whirlpool dryer, to no avail. Now 7 household members have to wait nearly 2 weeks for a new switch. AHS took the money directly from a provided card or bank account. They also took the name & model, of the product to be repaired.

Ask the Sales rep what made your company a cut above the rest out here and he explained everything with clarifying answers. He was willing to lower the price, not by much. I still would like to get first month Free and 75.00 credit which is what guided me to your site,

Neil ** - is very thorough in explaining all my options. He walk me thru all the options. I can get 5 years VIP package, 3 years package, but I at this point I think I am OK with yearly package but I appreciate his updates on different packages and may get back to him within 30 days if I change my mind. Thanks.

After placing our claim online, we were contacted by the plumbing company the same day with an appointment for the next day. Our technician, Pancho, was friendly, polite and efficient. Explained everything he was going to do and set about to promptly get it done. This is our first claim and couldn't be happier with Pancho, Cascade Plumbing and Choice Home Warranty.

Our a/c was blowing cool air. Technician found the cause, low freon, added and it works great now!! Would highly recommend this warranty company!! Not much more to say but thanks for the quick and great service. We will definitely use them again for our warranty needs! Technician that can was Blum.

The Godfather air conditioning came out and put in a new air conditioner. Excellent service. Will always keep Choice home warranty. The warranty company was very right on sending somebody out to look at the my air conditioner. Took care of it right away. I am very pleased. Thank you for the prompt service that I was given.

Leak on hot water heater repaired in less than a half of an hour, disappointed that surge tank not covered, instead of 65.00 fee, bill was $370.00. This hot water heater was just replaced less than 3 years ago. They added surge tank and billed me. My original hot water heater lasted 24 years with not a single repair.

He was fantastic. We had another technician come from another company and he wanted to make a $600 sale on us telling us all the things we need it. But with the Choice technician he got right to the point. Found the problem and fixed it. It was as simple as a hose crimp in the line that wouldn't let the water drain. Definitely would request and refer him again.

Pilot light would come on, but oven would not flame on. Eddy from 5-Volt called set a time and then showed up. He had a new Igniter which he replaced in 15 min. The oven now works fine. In all he was here maybe 40 min. This is the first time we have used our home warranty from Choice and are very pleased. I filled out the form on the website that morning at 6 a.m. and the oven was fixed and working by around 1P.M.

Do not call Choice in a emergency situation! My water heater was pouring out water, I would have had to wait 24-48 hours for a plumber from Choice. Their plumber's price was $3,800. I had it replaced same day for $1,700 and Choice will not reimburse me. Don't depend on them in a emergency!

This company is impossible to work with and the service is lower than 1 star. We pay our premiums promptly but when we have a home appliance issue it is impossible to get a resolution. We have been waiting for 3 months for an appliance repair/replacement and after 2.5 months they sent the replacement check to a contractor who will not return our call and at this point feel they have taken the money and we are left high and dry. We are completely dissatisfied with this company and would never recommend them to anyone.

Choice Home Warranty responded very quickly to my claim request and I was assigned Plumbtegrity, LLC as my contractor. They contacted me quickly to set up my appointment and determine my issue. They were even able to fit me in the very next day. They were nice, professional, responsive and quick. Highly recommend!!!

My recent garbage disposal service repair was done quickly and to my complete satisfaction. The contractor was on time and I was given several calls to confirm the appointment. Workers were neatly attired and dove directly into the job. Repair parts were needed and Choice quickly approved and the job was completed.

A&E failed to show. Call, or follow up on appt. May 15, 2024. Evidently they never responded to your emails. There is no way to speak with anyone at A&E. New company/tech was great. Showed up early after call to verify we were available. Dump A&E. They are abusing your customers and sullying your reputation. Cost me a day of work. Read their reviews.

The person that came out was friendly. He listened to my concerns, he ask questions regard the issues with garage door. He examined the door and opener, tested the door, while it was going up and down. He discussed things that happened to the door. He went to get tools and a ladder. Next the door was looking. He was great.

Ben did a fine job on repairing my air conditioner. Found it was the capacitor and repaired it. I was scheduled for a later date but Top Air called and said they had an earlier opening and I took it. The technician was prompt and efficient. Offered recommendations for keeping unit running at maximum efficiency.

Request for repair on May 17, repair person arrived at residence 1 PM, May 17, repaired hot water heater. May 17, 6 PM hot water heater malfunctioned again, repair company arrived at my residence May 18, 9:30 AM, repaired hot water heater and as of May 23, hot water heater functioning normal. Bottom line, Anthony's appliance gets five stars.

I am very happy with the Choice warranty. Their response time is prompt and they effectively notify me of any issues, They also manage to rectify problems at minimal cost which is COPAY. They have technicians in our area who are prompt and highly skilled. I am long standing customer with CH warranty and also renewed it. Highly recommend the service.

I submitted a claim on Saturday night. The service was scheduled immediately for Tuesday within 48 hours. The technician arrived on time and solved the issue in 15min. Couldn't have asked for a better outcome. I only had to pay the service call fee. Happy with the service overall, though I would have preferred an earlier appointment.

Choice is the best home warranty ever… The customer service, ease of submitting claims, and companies they use for repairs are top-notch. I have never had a bad experience. I would recommend Choice Warranty to any of my friends and family. Each time I have requested a repair it has been completed within 72 hours.

It was pleasant, friendly and easy. The entire engagement lasted for 10 to 15 mins, and he went over all the items that are covered in the plan. He clarified all my doubts and gave me a affordable plan with decent service call fee. I was looking for long-term plan and it was nice of Sales Manager to provide me with 5-year plan.

I recently opened a claim for my AC unit. The case manager told me that they will cover just the evaporator coil. But with that the condenser needs to be replaced as well and I need to pay for that and quoted ~ $3600. The whole reason I took the warranty is because the units are getting older. So if one replacement unit is not compatible with another existing unit, I would expect the warranty to cover that.

Late evening I submitted the claim to fix the water leaking in humidifier and the appointment was scheduled for the very next day. The technician was very knowledgeable and he was thorough in examining. He was diligent in fixing the problem. I’m very well pleased with the technician and his service.

AC went out Sunday and the repair tech was here Wednesday. They were on time. In fact showed up a little early after asking first. They fixed the problem and my AC works. The only downside is my wife was here and I was not and he did not leave paperwork or explain to my wife what the problem was. But my AC works and that's the main thing.

They keep closing my claim for the pool, because they can't find someone to work on my claim. Been waiting on my resolution for almost a year now. Their prices are good and will make you think to buy them, but don't be fooled. No good technicians prefer to work with them.

Customer service was very helpful. She explained the how service charges work. She in detail took notes of the problem so that the technician would be aware of what is going on. She also said to be looking for an email from the technician for the job to be done.

This company is a scam, they make money off of sending one of their employees out to do the repair and make up a bogus excuse why they won't cover it and charge you for the service call. I do not recommend to anyone! They very RARELY cover a claim.

The technician inspected the washer and found a few things that needed to be repaired/replaced. He said that he would contact me once he hears from the warranty company. I am waiting to hear from the warranty company to get my washer repaired. Hopefully this will be completed in a timely manner.

Tony our technician was extremely professional and friendly. He diagnosed the problem with our A/C not coming on pretty quickly. He is definitely an asset. It take longer than expected for a company to be scheduled to respond to our service request, however. Not sure what the hold up was. When we took the policy we were advised that LOCAL companies are used by CHOICE. This does not seem to be the case, though.

The technician came, diagnosed the problem with my clothes dryer and fixed the problem quickly and efficiently. We were very pleased with his work. He was very professional and called ahead of time to let me know he was on his way. I was very pleased with how Choice Home Warranty handled this claim.

Jacob was very helpful and provided great information about the product. He was clear with his explanation of the services offered and what I could expect from this service. I feel comfortable about the agreement I've entered into with Choice Home Warranty. I would also feel comfortable recommending this program to other friends or family members.

Technician was great, but when I paid thousands for my insurance, you were telling me that it would be covered. My repairs minus the deductible. And now you have scaled that back to less than half. Why would you promise me? Promise me a certain amount of insurance and then renege on it.

Plumber came out 2 months ago to fix toilet that handle had come off and couldn't flush. Then after 10 days of reporting a second claim the problem still exists. I have responded to denial of toilet being replaced. Jade my advocate was to reach out to plumber to get opinions on getting new toilet. Again after 2 days NO options have been reported to me. Jade never reached out to plumber so this could get resolved!

The individual was very professional and friendly, he definitely got the job done. He kept me notified of everything that he did and had to do. I would recommend this company again for their services. The individual was very professional and friendly, he definitely got the job done. He kept me notified of everything that he did and had to do. I would recommend this company again for their services.

Great customer service. Alvin ** went above and beyond to assist me with the registration process because I was skeptical at first but I felt nothing but great confidence knowing I will get great home warranty coverage in case of anything unexpected should occur in the future. Very affordable monthly plan and great coverage details were provided to me.

Service was fast and efficient in replacing the Icemaker and Water line. CHW was true to their word, we are ready for summer and don’t have to worry about not having ice cubes, yeah! Placed service order online and had a technician at our door within days. Technician was pleasant, knowledgeable and local!

I am very dissatisfied more like pissed off of the fact that CHW gets their monthly payments from me and many other blue collars workers, to have a tech come out and not be able to do any of the 3 things I asked him to fix because, CHW did not cover any of them and also charged me $75 to do absolutely nothing at all! They did not cover the dispense motor that’s was out, they did not cover the door seal that was worn, and they do not cover any drawers nor dome lights that they did not mention me when I spoke to a Rep about purchasing the warranty.

To be honest I have just used your service after being a member for about a year. Your response was quick and thorough. I live in a small rural town and you have still got me set up for the necessary repairs. The person that I spoke to was professional, courteous, and very helpful.

Working on claim with Choice and LG but it is a major problem Chantelle G does not want to used choice technicians to install the new compressor. However the choice people have been very nice to me and are trying to resolve this problem and I know that the conclusion will turn out to be good one. Choice is able to figure out how to resolve the issue.

Andrew and Christopher were outstanding. I'm having them back today to service both units (maintenance) on both air conditioners and the furnaces.. I would highly recommend this company and the technicians in the future. Both technicians were Outstanding customer service and handled themselves very professional. I will recommend this company to my family and friends.

We were not yet aware that there was a problem with our air-conditioning upstairs until we started smelling something that resembled a light burning too hot. We isolated it to the AC because of the slight smell coming from the vent, and immediately turned the unit off. We filed a claim late Sunday evening and someone with Robert & Sons AC & Heating was at our home by Monday early afternoon. Problem fixed and AC back running! Dallas was back to the 90s outside and our 17-year-old boys were just starting exams, so the fact that it was resolved so quickly was a blessing!

The breaker is flipped off and I cannot turn it on. The same circuit my TV is connected. This has happened yesterday. I called today and submitted the claim. I got my claim number and I understand a technician will call me soon to set up the appointment time and day.

The technician who came to our house was friendly and knowledgeable. However my dissatisfaction is related to the service after that I have received. Instead of replacement value, I am being offered approximately 60% of the cost to replace. So now I have to decide if I need a washing machine or an oven more. I also still do not have this money. Why would it take 30 days to provide Lowe's gift cards. I chose this option because I thought it would be faster than waiting for a check. Now I am stuck without a stove or a washing machine for at minimum a month. You have certainly been prompt enough about taking my premiums, yet I have to go without for 30 days and that is if you actually do what you say, which at this point I am starting to doubt, as the replacement value has proven to be dishonest.

Tech was great. Resolved the problem right away. Only issue was the tech arrived later than you said. But he did contact us and tell us he would be later, and that was OK. He also reviewed the operational aspects of the controls with us. Good experience overall. Emails were informative and timely.

My septic system was overflowing on the ground and Choice couldn't help me. I had to find my own company to be reimbursed which can take up to 30 days. Just seems like Choice doesn't have companies that are willing to work with them as a quote from the company that I chose.

This is the second time I have contacted Choice for an issue. It wasn’t critical but I needed it done. The response was immediate and an appointment was scheduled for the following week, which wasn’t a problem. I was given an appointment window of 11 to 3PM. He was here at 11. Took care of the issue in about 25 minutes. Very pleased, as always.

Not extremely happy with the process of my coverage. Not happy, not happy. I paid for the warranty, I pay for the service and then I have to pay for the upgrade because the company can't repair the problem. Choice is double dipping.

We had an issue with a running toilet and the appt was scheduled in a timely manner and the technician arrived on time and efficiently fixed the problem. He also gave me a couple recommendations for making claims. He was also here several months ago and did a good job then too.

Rudy from Trinity Pro Services was great. On time, communicative, and clear. The company is also responsive. Choice? Well, I turned my a/c on for the first time in the season, and was fine for a couple of days. Then it quit cooling. Although the claim process was easy, it turns out I was mislead up on signing about using my own contractor (Strike one). I am happy with TPS, though. Choice, however, determined my a/c unit had a "pre-existing condition" and wasn't eligible. (Strike 2). I did sign a longer contract based upon being able to use my guys, but based on this I am not likely to renew. Hopefully, there won't be a Strike three, though.