Choice Home Warranty Reviews

The electrician texted the day before, and the day of the appointment, to ensure that I knew what time he'd be there. He gave plenty of notice before his arrival. He gave explanations throughout the process. This is a customer-friendly company. I had no heat for over a week during the coldest time of the year and finally this company took care of me.

Gentleman came last night on his way back to where his office is in Pensacola. He was very thorough. The overflow valve on my water heater was dripping onto my carport and sadly getting better overnight. Gentleman came after hours and it didn’t take him long at all to fix the problem. Very kind and fix the problem. Thank you very much.

After our kitchen flooded due to a burst pipe under the sink, It was so great to have a plumber come early the following morning. He was very polite and hands on. Our repair took no time at all. We are very pleased to have switched to this warranty service. We have also recommended you to many other relatives and friends.

I received answers to all my questions and chose to go with Choice. The gentleman I spoke with was very knowledgeable and helpful. The process was straightforward and easy making my decision simple. I look forward to dealing with Choice if and when we need your services. Thank you for making the process stress free.

I had the best experience with CHW! Sheri ** is a dream to work with and helped me get my home warranty and if I have any questions or concerns she is always available to help me with my warranty needs! I had to file my first claim and everyone was so wonderful and customer service was amazing!!

I have been using Choice Warranty for over four years. They are consistently attentive and I have saved thousands of dollars by using this insurance program versus paying for my own repairs. They have a good list of qualified technicians for a variety of appliances, flooring, plumbers and electricians, etc. When, on the rare occasion that their list of technicians are not available, they will let me find one on my own, which has been helpful here on a small island! I highly recommend them… Save money by getting them multi year contract!

My clothes washer seems to have many issues due to normal wear and tear of an older machine and Manners Maintenance was able to diagnose and ultimately order the parts needed to get this machine back to almost normal function again. Pictures will follow when all the parts are installed and the machine is running full throttle.

CHW denied my claim because I was unable to provide my own home inspection report, which they advertise as not required. Even though I provided documentation from another contingent buyer’s inspection report listing issues that were identified and subsequently repaired, as well as the Closing disclosure statement by the seller, CHW denied my claim. I spoke to multiple claim reps and a supervisor, but they insisted that my claim is denied because I didn’t have a home inspection. I would not recommend this company.

Having issues with the water flow in the kitchen, bathtub & shower. The technician took the time to evaluate the issue (clean out the pipe to the hot water). My water heater is 20 yrs old & still working fine. Very happy with the outcome. Also very happy with the prompt response from CHW, thank you.

We requested plumbing help through the online portal and it took a week or so to get a reply. When we finally got a call the plumber was available right away and scheduled an appointment I think it was the same day. The plumber was professional and quickly diagnosed the issue. He explained that the issue we had was not covered under our warranty, but he was kind enough to explain to us in detail how to fix the problem. We were grateful for his advice and I feel the cost was on par with any professional appointment for plumbing, electrical and the like. We are satisfied with the experience and happy we chose to get a home warranty. I wish the response time was a little quicker but overall it was a good experience. We appreciate the plumber who came, he did a great job.

Great electrician. Very knowledgeable and professional. Highly recommend. Would recommend Choice Warranty. Knew exactly what to do and how to do it. Was 23 years doing this... Timely on getting someone out to fix the problem. Will use him again when needed. Please send this company. Clean, courteous and respectful. Used booties on his shoes.

I've been a customer since 2019. My original agreement expired in 2023. I've been paying a monthly rate ever since. I called yesterday to get back in to an agreement to lower the monthly rate and service fee. I was quoted a rate of 54.10 per month online and tried to purchase it but the transaction would not go through because of my current contract. I called in and was quoted a 3 year rate of 1,500 and asked if it could be paid monthly instead of a lump sum. I was transferred to someone who confirmed the rate and took my credit card. She said that my monthly installments would be $68.00. Today my credit card was charged 3,088.00. THIS MUST BE CORRECTED IMMEDIATELY!

DON'T DON'T DON'T!!! I would NOT recommend this company at all! Not only would they not wait on a back ordered part to fix my refrigerator they then made me take a cash settlement which was only half of what a new refrigerator costs and my appliance is only 3 yrs old. I have had 2 houses with this company and never had to use for a claim before but I will never use them again!,

You guys have no sense of emergency. Put in this claim and the Tech came out immediately. That was last Fri Feb 21. He took pictures and submitted. Tues he called and said you need more pictures. Now it going on Fri, no word. What's the problem with your services. Lost a hot water heater shortly ago, Three days to get a Tech. He said it would take a number of days to get an answer back, etc. Decided to replace it myself quickly. Needed hot water for visiting guests. Wow, bad service. That's my review...0 rating!!

I spoke with Oscar today. He was very courteous and helpful. He worked very diligently to set me up with the plan that would be in my best interest. Thank you Oscar, for everything! I thank Choice Home Warranty, for offering the most items of coverage and at reasonable prices!

I'm in the middle of a claim. The tech came and figured out he needed parts. He's gone, and I don't know when he'll return, so it's just a lack of communication. Could you send me a text or email, please? The tech was friendly and seemed to know his job.

Dennis was very patient and thorough called and advised approximately what time he would be there. Was on time. Then showed me the right way to start the oven, time it, and turn it off. The power had gone off and had reset the oven. It is hard calling in because I am hard of hearing and accents do not help that is very hard for me. Tech was great and the appointment was soon

Tech fixed it in 5 mins. with a replaced part. He called in advance to let me know he was on his way. He was very professional and courteous and informative. Would highly recommend this company, if you're a homeowner it's worth having insurance on your appliances. Will save you a lot of money in the long run

It took a couple of phone calls and they finally found me an electrician. He came and was very good and didn’t take him long to find that the motor in my garbage disposal was broken and getting wet which would shut everything off. He took a picture of the model and said he would be back and I hadn’t heard from him for 3 days. I called him and he said they weren’t approved for the garbage disposal which doesn’t make sense because they have it listed right on the contract. The company never contacted me with that information.

Loved the appointment booking and claim experience. The tech was good, I just wish he would have attempted the suggested remedy before leaving. We were told to run a few cycles to clean the washer to remedy the debris in the washer. I wish he would have run a quick cycle to ensure this solved the problem before departure. The communication prior to the visit was appreciated. Service was prompt.

I signed up for Choice Home Warranty a couple of months ago and filed my first claim a few days ago for my refrigerator that had stopped cooling. We lost everything in the refrigerator and freezer. Called Choice and they sent out a repairman and he diagnosed the problem as a bad compressor. He later called back and said Choice denied the claim. No reason given, so I had to file an appeal. Still waiting for a response from Choice and in the meantime we are without a refrigerator! I am a Realtor and have recommended Choice to many clients, but at the moment I am very dissatisfied with the service. Hoping the appeal is successful...

Electrician did a great job getting to the heart of my electrical issue and fixed it right away. As it turned out I it was a an issue with the circuit breaker and was resolved very quickly. He was very knowledgeable and pleasant. I am very pleased with the service.

The technician was on time/early. Was able to diagnose the issue and get approval within the time he was at my home. The replacement is taking place one week later which is just fine for the turnaround. I have robotic cleaners for back up. Technician was professional.

Beware of Choice Home Warranty – A Complete Scam! I made the unfortunate mistake of paying off a six-year policy with Choice Home Warranty for about $2,000, thinking I was securing peace of mind for my home’s major systems and appliances. Instead, I have been met with nothing but frustration, hidden fees, and outright refusal to honor their coverage whenever something breaks down.

I had Choice Home Warranty about 4 years now. My heater went out, the pilot wouldn't stay lit. I had my HVAC people who came out and serviced my furnace back in August 2024. They advised on 2.14.2025 the heater is an older model and carbon dioxide is escaping and it needs to be replaced. I opened a claim with Home Choice warranty on Friday 2/22/2025, received an email claim was assigned, no update or response since Friday so I called on Monday 2.24.2025, was advised it was assigned to a technician and they would be out on 2.18.02025.

When you don't listen to the Tech. and draw your own conclusions. It's very unfair to me the customer. He told you he felt it was a broken switch more than corrosion. And because corrosion was not covered. You jumped all over that conclusion. So no. We are not happy with Choice Home Warranty at this moment. We have been a customer since 2018. Not sure how much longer we will be.

Signed up one day. Got 4 calls next day trying to sell me something else. Also found out didn't cover some of things I thought it did. I guess I didn't understand accent of person. Maybe from different country or I don't hear well enough but just can't afford for what was covered.

Appt scheduling was difficult with vendors not open on weekends. If I work reg Mon-Fri and their schedule is the same nearly impossible. Had to go through a few vendors before I got a good one. Just waiting on the actual repair of the dryer at this point. Tech was polite and professional. Appointment person was helpful. I think it's a good vendor company overall "Angel Appliances".

My clothes dryer wasn’t heating up. The technician knew exactly what was wrong and fixed it right away. He was very kind and extremely professional. Let me know exactly was was going on with it and he fixed it right away. I love Choice Home Warranty. A technician was sent out within a few days and I didn’t have to worry about anything.

Ardi has set up a house call at $65 to check things out and fix if necessary. Electronic Air Filter and Whole house humidifier not working well. Was unable to keep my house at a consistent temperature. Hoping we can get things worked out. Have not heard from anyone yet on setting up an appointment.

I purchased a home, and the previous owners left us a Choice Home Warranty. However, I've encountered issues where it seems every request I make for repairs is not covered, leading to wasted expenses of $75 each time. For example, I had a broken sewer pipe, and despite asking explicitly whether it was covered, the order was placed without clarity, leaving me apprehensive about further unnecessary charges. My experiences with the warranty also include two claims for my hot water heater, which wasn't providing enough hot water and made loud noises. Both times, the claims were denied, supposedly because the heater was "old," which Choice said didn't qualify as a manufacturer's defect. Despite trying to resolve this and even having different technicians check it, I was met with the same outcome.

My experience with Choice Warranty has been quite mixed. I first became interested in their service through an email ad several years ago. At that time, I was with American Home Shield, but Choice offered a better rate, so I tried them out. Up until recently, things had been okay. However, my latest experience was disappointing.

I discovered Choice Home Warranty through the internet and went with them for the low price they offered compared to other companies. However, while I have filed a few claims with them, the process can be misleading. Though filing a claim is fairly straightforward, not all claims are approved, and approval seems to be based more on their assessment of repair costs than I was initially led to believe from phone interactions.

Choice Home Warranty has been taking care of what we needed to. I submit claims with them online and they get on it quickly. The techs have been good enough to do what I need done. Some are a little better than others.

I first learned about Choice Warranty many years ago through a TV ad while I was living in Orlando. They were advertised as the top home warranty service, which led me to try them out. When I moved to El Paso, Texas, my insurance had expired, and since Choice Warranty offered me a great deal, I decided to continue with them. I’ve had their coverage since purchasing my house in 2018, and my warranty is valid until 2026.

The plumber was running behind, but kept me updated. Did the work quickly and was a very polite guy. His helper also did a nice job. They explained what was needed to resolve my problem. I'd appreciate it if I have any other plumbing needs that Michael from Down South Plumbing be contacted.

The companies that come to our house are not very good. Three Js were so rude and told us they were not going to do a thing. And they didn’t. We need someone who is skilled with plumbing. Now it is leaking at the base. Water all over the floor.

After a week wait for technician to come out for our initial visit then had to wait another two week for parts. After this wait technician did come out and fix the problem to my total satisfaction. Very pleased with final results.. Technician was very courteous and very knowledgeable to his job. Very good service..

I recently had my microwave break, and while Choice Home Warranty offered a cash option, I felt it should have been about 20-30% more to be fair. Additionally, there was a delay in receiving the check for my dishwasher claim – it's been over a month, and I haven't heard back from them yet. Despite these issues, I'm overall pleased with Choice Home Warranty. I've been with them for 3 to 4 years, and they've been quite decent. The contractors they send out generally have good attitudes, though I did have a poor experience with a plumber once. Thankfully, Choice found a replacement contractor quickly without any extra fees. In terms of their service, they are generally easy to deal with, and I would recommend them.

They were prompt and efficient. They know what they are doing. We have done business with them for years. They have been doing business here in Susanville and the surrounding area for a long, long time.

Not once have I called and had something actually covered by the policy. The latest was my garage door opener. They don’t cover the springs, the cables, the rollers, or the tracks. Only the garage door opener - nothing else. Also if you have an appliance they cannot fix, it will be depreciated based on the age.

Seth did a fabulous job explaining the service plan to me. The service plan covers more than I expected. Seth was very helpful, patient and informative. The cost was well within my budget and lower than other companies I looked at. I look forward to doing business within Choice Home Warranty. I'm a very happy new customer.

Excellent service in all respects! Redman showed up when he said he would, quickly diagnosed the problems, ordered the parts, and came back and solved the problems. Definitely would recommend Redman and Choice.

I've been a customer of Choice Home Warranty for about a year, having switched from American Home Shield, primarily due to their more competitive pricing. However, I can't say that their service has been better.

Dishwasher wasn't starting all of the time like it was supposed to. Tech cleaned filter and drain sensor, solved the problem and showed me how to clean it myself. I contacted Choice Sunday evening, they called back took my info, called on Monday, set up appointment for Wednesday, tech was here Wednesday by 8:30 am, fixed problem by 9:45. All good now.

I called Choice Warranty for an old claim that needed follow through. Choice Warranty understood and processed the claim with no pushback. So far I've had no problems with the warranty service. Since I started working with choice warranty the representative understood my needs and provided immediate feedback back with assigning service providers. I can only say, this company is a better choice than a different one I used several years ago. I hope to maintain and build a positive relationship with choice warranty so as to recommend their service.

I was pleased with the service. The technician was prompt, polite, and thorough. It was an easy fix. Prior to the service call I did call their office two times to confirm the appointment time but did not receive a call back. I did have to wait almost a week to get the service which I thought was a long time.

Jesus was very professional, yet friendly. He explained what the problem was and showed me how I could tell what the issues may be in future, as I have a “smart” water heater and it has lots of information on it. Dispatch was attentive and I was able to track when Jesus would arrive, so that I could be productive rather than just sitting around waiting.

Is CHW plumber arrived on time, notified in advance that they were on the way for scheduled appointment. Plumber analyze the issue, stain in ceiling, could not find source. Suggested cutting through the ceiling, which was decided not to do at this time. Wait on the issue and see if it continues to develop. Plumber may need to return depend upon results.

Very good customer service. Got here on time and to care of the situation in a manner able time. Fixed the problem on point. Had another plumber told me I needed a whole new garbage disposal but that wasn't the case. Thank Choice for that and yes I would recommend all my friends to choice Home Warranty.

The technician arrived on time and was very knowledgeable and friendly. The problem is the home warranty company gives you a fraction of the replacement cost of a washer by the time you pay for the service call, it’s worthless. Typical home warranty scam. They tell you that the amount given reflects wholesale value. And then you get a Lowe’s gift card for retail purchase.

I've had Choice Home Warranty for a long time but I've only had one claim which was last month. I called them and they got a tech right out here. The technician and the people that I went through were wonderful. The tech had to come back, but it was because he had to order parts. Then he came back the next day and he kept in touch with me every day, giving me updates. I was very well-pleased.

I recently did some research online and came across Choice Home Warranty. My experience with their claim process has been relatively smooth because it's all handled online, avoiding the need for lengthy phone calls to customer service. The flexibility of managing claims online is a convenience I appreciate.

I purchased a home warranty with Choice Home Warranty after moving into a new house. My initial interest sparked when I received an advertisement, and I wanted coverage for several appliances like the refrigerator, stove, and especially the air conditioning unit. Unfortunately, my first experience wasn’t great, as I had to pay over $1,000 out of pocket for a new AC unit after a contractor deemed it necessary during a service call. I wasn't very happy about that.

Choice did a great job dispatching the issue and assigning technician within 30 Minutes of entering it into the portals. This was two separate claims. One for the flood light and the other for the garage door. This is a good experience.

They provided me with very helpful customer service and they provided polite and professional customer service. The prices are good too! 24/7 service provided. Rated number one. All around great service. I am happy that I called them. I am a senior citizen. I feel that I can depend on them. I have peace of mind now. You never know when you will need them.

I am pleased with Choice. I have had them for five years and they always take care of any issues I have with problems in my home. They send out contractors in a timely manner and I can always reach a person on the phone if needed. I would recommend them to family and friends.

The most recent claim I filed went smoothly. The technician called ahead, arrived on time, and fixed the issue while providing helpful recommendations to prevent future problems. Everything is working fine now. However, I feel there is room for improvement when it comes to handling big-ticket items like air conditioning and heating. Choice tends to quickly deny coverage rather than attempting to address the issue, whereas for smaller items like garbage disposals, there are no such problems. It would be beneficial if they could focus on assessing the situation first before deciding something is not covered.

I had a different warranty but I had some trouble with them. They didn't help me pay for something I thought they should, which was my garage door. My daughter had Choice and was happy with them so I switched. I call when I file a claim and I talk to somebody on the phone. The process is very easy. I just had a claim. My stove broke and they had someone come out and fix it within 24 hours. He could not fix it so they came up with a number and they asked me if that was agreeable to me, which it was. I paid the difference and I got a brand new stove. I was very happy with the service and everything I got with the stove issue. I did have a heated discussion with one of the reps. I live in a small town. We have a Lowe's and a Home Depot. They found a stove at a Best Buy, and I wasn't gonna drive 38 miles to go with a stove. She finally agreed that she would look at some at Lowe's and let me know what they could do.

We have been very pleased with the quality of service that Choice utilizes. It is easy to schedule appointments and track. We have been pleased with the reasonable monthly and service fee thus far. Highly recommend for peace of mind. The vendors that Choice utilizes are very professional. It is easy to contact Choice representatives.

My thoughts on service call especially when it come to washer or dryer repairs. I made a called on 2/25/2025 for my washer to be repaired. Choice said it will be 3/6/2025 before the tech would come out to look at it. This is unacceptable that's 9 days. Am a good paying customer.

I had found that our Coverage had Lapsed, and Ralph helped me Renew! I am very satisfied with Ralph. We could only afford to Renew for one year, at this time. I will be very happy to recommend Choice to anyone. I am looking forward to having the Choice Home coverage!

I filed a claim with Choice Home Warranty for an issue with my HVAC system and am currently awaiting a response. Previously, I had a claim for a broken spring in my garage. To my surprise, they acted quickly and sent someone out the next day. The technicians were very professional in both situations. Overall, I am very pleased with the service and have no complaints.

When we were buying a house, they gave us four home warranty companies to look at. I looked at Choice Home Warranty, and they had the highest rating on the internet. I've had them since December, and when I had to file a claim, they handled my situation right away. The contractor came and fixed the issue. The most recent was a backed up toilet. I would not normally have called them except that the call previous to that was a repair on that same toilet, so I wasn't sure if it was related or not. On the second claim, I went through the internet. I'm in my 70s and not that computer savvy, but it seemed to be easy. I was given the name of the company on both claims, and both plumbers seemed knowledgeable. It was easy to deal with Choice and they were reasonable as well. It was also easy to make an appointment and they're a little bit cheaper than the rest.

Great price. I hope great service, but the overselling drove me crazy even when I said NO many times, I was put on to another person who told me I was rude because I did not want to save money by paying for 3 or 6 years!! I was almost at the point of telling them, "No forget it. Refund all my money!!" Listen to your clients.

The ** Family has been with this company since 2013. They stand by their statement REPAIR or REPLACE.... They are very friendly and professional attitude... They make a mess they clean it up...Nice Ha.. They are trained to do this job a perfect job... How nice this company has their employee Trained...

I heard about Choice from their advertisements and I looked it up. As I'm getting older, I should do everything around my house myself. But I'm pushing 72 and I don't wanna do it anymore, which led me to go into a home warranty company. I usually go online and submit a claim from there. At times, there's a problem with language but it’s been fairly easy and they've been responsive. I had a toilet that kept running and I also had a bad faucet in my sink for my kitchen. The part in the toilet was replaced and I provided a faucet. The repair people changed it and did all the labor on it. The response was good and the service was fairly rapid. As of now, I've had no problem with people coming in and fixing things correctly. I've had some very good people and people who weren't that great, but they were okay.

Choice Home Warranty is very responsible. You go online and put your number in then somebody calls you and sets up an appointment within 24 hours. That process is easy. The reps are very nice and the contractors have been good. They have done what they said they were gonna do. They explained everything to me and took care of the problem. I had one come out but it didn't work out because I didn't tell him the right stuff. I called back and got somebody else. I told him the right stuff and it all worked out.

I had a water leak in the inside plumbing of my house. A plumber came out and fixed the first one. He thought he was done and went away. When I was doing some of the things he suggested, like covering the pipes with insulation, I noticed that one of the pipes was still leaking so I called him up. It took him a little while to get back to me, but he was very friendly. He fixed the problem and in the process, he had to open up a wall to get at the pipe. Then I had to call and get the drywall guys out here. For some of the home warranty companies, that would be part of the first call. But with Choice, it is not. It's an additional $75 because there's another technician coming out. I was surprised at that but I was happy with the jobs that they did. Now I have to finish the sanding on the drywall, painting and putting a new floor in my walk-in closet.

Let's not get it twisted! Choice Home Warranty is but one of many home warranties and it has its fair share of disappointments! On more than one occasion I've had to haggle with customer service representatives to get my service requests straight and then haggle some more on what was and wasn't covered and why.

I have had warranty with other company for 8 years. Never denied. First claim they sent a technician told me to clean dishwasher filters after each use was the standard. WHO DOES THAT?? I clean mine once a month, industry recommends is 3 to 6 months. I appealed. She didn’t even listen to me, she had a canned response to deny. I asked, "What would you have me do?" She offered to send the idiot back to my house and told me it would cost $350 on my end and they wouldn’t cover. TERRIBLE rationale, terrible technician, and ridiculous appeal process.

I have never had to give a negative review before. I am very disappointed with my Service. I appealed the offer that was made to me and I could tell by the verbiage that they were simply reading from the textbook! I counted on the warranty for the very fact that the appliances were old. I'm sure some of the burden is on me, I did not realize that there were different levels of coverage. Even so, your offer was not a good one. I felt very used. If I need a home warranty again, it will not be from Choice! Thank you for allowing me to voice my concerns!

Technician's appointment to come to house was cancelled on 3 straight days. Supposed to come out on a Thursday & did not actually come out until the following Monday. Pleased with service when he did finally arrive, but wait time was totally unacceptable. Have had similar wait problems with my last 3 repair issues. Seriously considering not renewing contract.

I'm skeptical because I've had this plan before and wasn't given any assistance when making 2 claims, except paying the service charges. I am however giving them a 2nd chance because even companies deserve a 2nd chance. Let's cross my fingers and hope for a different outcome! Perhaps next year a better rate will prevail.

Mike was completely professional from the confirmation call to getting everything handled. He showed me what was wrong, gave me options for repair, and handled everything with the you so I could just get ready to have what I needed. I have used warranty providers for years, and he was among the best! Will recommend him whenever possible!

Have not had a great experience with this company! The managers are no help, neither are case managers and the vendors that have been sent out never truly repair anything but leave a mess and need for more appointments. I been waiting for an answer on my heating system from someone who charge me to tell them what the issue was. No diagnostics and left us without heat and have had no follow up from Choice.

We had a wonderful experience with AJ **, the owner and technician. He arrived on time, and he was very personable and knowledgeable. He worked quickly and efficiently, and repaired our issue in no time. Obviously, I would highly recommend AJ's company. This is the best experience I've ever had with an appliance repair. I'm going to request this company if and when I have another appliance repair need.

Totally impressed by Muhammed from Doctor Plumbing Services, for his excellent service, professionalism, knowledge, and physical abilities to get into a very tight space in the attic sloped roof line with nails! Within minutes of arriving at my home, Muhammed was able to locate the pinhole leak under the attic insulation where the line feeds through the 2x4 from the attic into the shower backing. In less than 10 minutes, Muhammed had run and replaced the water line and had my home back to normal. This man deserves a bonus, no nonsense straight to work, get the job done correctly the first time, one & done!

I utilized my Choice Home Warranty to diagnose an issue with my dishwasher not running through its cycles properly. I requested service, paid the $65.00 service call fee and almost immediately I was notified of my servicing tech. Good communication through the arrival and service. Turned out to be a very minor issue and no problem at all really so I paid to gain a bit of knowledge for the next time which could save money later. Choice Home Warranty has been good thus far but I have not had a true high dollar item come up for repair but so far so good and I would recommend others to them.

We received a quick response and the part needed was quickly identified and installed. The service was professional and done on time. My husband was able to set up everything on-line and quick emails and repeated contact was made. We have had other home warranty companies in the past and Choice has been superior.

Our claim was denied. We provided verification that our ice maker was not covered by a manufacturer warranty. We had to appeal. That brought us to Norvette. She was the best case manager. She was spot on, guided us and HELPED to resolve our case to complete satisfaction. Thank you.

Outstanding customer service and support, patient, courteous, professional. Walk me through the contract. Over all upstairs standing customer service. Would a overall upstairs standing customer service with a smile. Thank you very much for your for your fantastic customer service, I call to open up a new account. The gentleman that helped me walked me through the process, what to expect and how much my payment will be. He also mailed me out a contract because I prefer a paper contract. I'll be looking in the mail for that. Thank you. Thank you again for your great customer service. I look forward of using your service. I was recommended by my daughter and cousin to go with you and stop the other company that I was with. Looking forward to a better company and a better relationship. Thank you very much.

The technician was personable, fast, and clean. He came prepared to do the job very fast. He had the proper equipment, tools, and equipment to do the job. He had the motor replaced in a few minutes and professional. I would highly recommend Brockmeyer Electric to anyone needing an electrician.

We purchased a house built in 2005, and during the initial inspection, everything seemed perfect. However, after closing, we were faced with a series of issues, including problems with the wine cooler, dishwasher, and all three HVAC units. Since then, it has been an uphill battle to get the necessary services through Choice Home Warranty.

Choice Home Warranty is great! They are quick to respond to your problems and the technicians that they send out are friendly and professional and do a great job! I have never had any problems with them and I have had a microwave, air conditioner and now a clothes dryer repaired. I would highly recommend using Choice Home Warranty!!

Price was too high. Did whole job without CHW for 700. They wanted 1987.50. Don't understand pricing. Think it is a scam but I paid over 1400 for their service. Not worth it. Very disappointed. Service tech was short and I paid 75 dollars for maybe 10 minutes of him telling me what I already knew. Waste of time and money. Sorry for anyone that purchases your service. Thanks and a lessoned learned.

I recently had a claim with Choice regarding a heating unit. They were prompt in responding and dispatched a technician quickly. The Technician was knowledgeable and was able to make the repair in a timely manner. I was very pleased with how Choice responded to my claim and just today, added coverage for another of my homes.

The tech was great, helpful and thorough. He was able to fix a few of the canisters. He accidentally bumped our stove and the gas was on for like 5-10 mins which was not great. Max from MIK was pretty communicative too. The tech was on time. They offered us a few out of pocket services too. Not all lights were able to be fixed on this visit.

I have just signed up so it will take a little time before I need your services. I look forward to good protection when needed. Customer service was outstanding. Warranty fully explained so I understood all options. Thanks for having this service. Costs are reasonable and will help protect my home.

It took over 1 month to get a technician to look at our refrigerator. The technician was fine, 5 of 5 stars. The end result was Choice offered a cash alternative as the refrigerator was old. We accepted and were pleased with the offer. I just wish it didn't take over a month to get service. It concerns me that a future failure of a critical appliance that requires a more urgent response will not be serviced in time.

He was great! You however sent me an email saying he couldn't come back to fix the two items he identified still needed to be fixed as he only evaluated the problems on his visit. YOU wanted to have a new electrician come to fix them for another $85.00 service call plus whatever they would charge to fix them. I am not renewing my policy because of the pain and suffering your company has put me through all year. YOU ARE TERRIBLE!

My furnace kept running but my heat pump never came on? The air coming out of the vents was always cool, not warm. The technician did a thorough diagnostic on the heat pump and furnace. He found there was a loose wire between the thermostat and the furnace, which he repaired. Since he was here when I turn up the heat on the thermostat I'm getting heat. Which is great!

I know that you responded our request. But I can’t tell you the outcome because you are still going to the property that we need to look at. Ask me later when our request is done. I am expecting that the problem will be solved. Thanks. I appreciate it.

My LG Dishwasher was not starting up the cycle and when started it was not completing all cycles. Choice Home Warranty was very helpful in assigning me a technician very next day of me filing the claim. The technician was very prompt and professional in fixing my dishwasher on the same visit. It’s now working like a charm. Thank you Choice Home Warranty!!

JB has been to our home twice now and both times very pleasant and professional. I have already referred several people to Choice Home Warranty. We are extremely pleased with the service we have received and the companies that they have sent our way to do our work. Buying a home warranty has been the best decision we have made. So pleased with all the service received. You won’t be disappointed.

I called Choice, told them that I striker broke on my washer. They immediately charged me $100 and the company they had set up for me came a day early. What a fantastic feeling to have my washer back in 3 days. The company that came out gave me suggestions on how to make sure it doesn't happen again. It was fantastic. He was personable and on time even before on time.

Supposedly well rated, so signed up from AHS who got atrociously expensive. File claim over a week ago. Now been waiting over a week for our garage door repair. Filed on a Friday. Supposedly A-1 Garage Door guy showed up on Monday. Assessed. Told us back Tuesday after picking up parts. Child sick, cancelled. Bad weather, appt moved to between 3 & 7 pm Central. (Ridiculous time.) Then checked w/ Choice since heard nothing. Then received assignment to “different company.” Different name. -Diamond something.- Same phone number to contact as A-1-number out of Florida. We’re in Arkansas. Appt set for Friday between 3 & 7 CST. No one showed. No one called. Contacted customer service yesterday. Complained.

The technician was a master plumber and fixed the issues and answered all my questions. He was very good and I would ask for him again. I would rate his professionalism 15. He was here over an hour and worked the whole time. They called me to set up appointment on weekend when I was home. Came within time frame.

I submitted my first claim through the phone and it was an easy process. My dishwasher isn’t turning on and the representative on the phone took note and ensured me that this is covered through the warranty and on top of that it will be a technician that specialize in the brand I own.

Knowledgeable and very personable. Very polite and explained issue. He was on time. He discussed issues with refrigerators and quickly diagnosed the problem. He asked me if I had question and explained the issue in detail; and how this particular problem occurs frequently and is correctable all the time. Overall I was very pleased with the service technician.

The Technician who came out to service our unit (Sanchez Ac & Appliance Repair) was very knowledgeable and professional. Although he wasn't unable to fix my problem due to it being out of his service abilities with nothing to due with the AC, he directed us on what we need to do to resolve our problem. Thank you, Sanchez Ac & Appliance Repair & also thank you CHW for responding to our service needs so quicky, I reported the issue I was having and that same day the Tech was at my front door. WOW!! Talk about Quick Actions!

As a long time customer of Choice Home Warranty I am pleased to see the quality of contractors has improved. My last experience with a repairman was poor, which I reported to CHW. A representative contacted my shortly thereafter and told me they were revamping their contractor lists, purging those with poor reviews. The serviceman who was here yesterday was competent and professional.

After a few attempts to schedule a service tech Choice Warranty did locate a company that came right away. They had our best interest in mind. Not all companies will respond in a timely manner or at all and choice stayed with it till they found a company that would respond and service heating unit.

Easy to go online and request a work order from a problem we are having. Waiting for reply for an appointment to get problem fixed. Choice will call or text within the next 24 hours. Then service will make the call and fix my problem. I have to only pay my set fee.

🙌🏽🙏🏽🙌🏽YES, you all have really stepped up your game!!! Not TEDIOUS like it was before. Much better customer service, much better response time and much quicker technical response. YES, YOU NEED YOUR APPLIANCES FIXED FAST 💨!!! Thank you, Choice Warranty!!! Keep on improving!!! God Bless you all and your Families, in Jesus’ Name!!! ☮️😇💥🕊️🔥🌈

While out of town for the weekend our 2nd refrigerator/freezer went out. All the contents were ruined in our garage fridge. We filed a claim for repair and a technician was assigned and arrived the next day. Unable to repair the problem; Choice Home Warranty offered a fair reimbursement amount via a Lowe’s Gift Card. We accepted the Lowe’s Gift Card and the next day we were back in business. Thank you Choice Home Warranty for making the whole process very easy and the solution very quickly. I highly recommend Choice Home Warranty.

Repair man came out & checked several things and advised they would need to replace the ice maker. That they would order it & let me know when they would be back. He said it should be about 7-10 days & they would call me. That’s all I can say at this time - more after the ice maker is replaced.

C.J. ** removed the clog in the bathtub. He was very professional and fit me in a day earlier than scheduled. Taking showers is enjoyable again. He also explained why there is a drip in the faucet and I can live with it.

Going into the shower Monday night,, we noticed the water was not getting warmer, Hot water heater had stopped working, I called Choice, they assigned Innovative Plumbing to come the next morning. Repairman called to check the appointed time. He was knowledgeable, figured out the problem and fixed it. Repairs were made that morning.

Put in a claim for a plumbing issue. Guy comes out. Puts the snake in the drain to try and unclog, but wasn't successful. Plumber sends report to Choice Warranty saying he needed to go on my roof and put the snake down the pipe from up there and the warranty company denied it, leaving me with still a clogged kitchen sink...

I disputed my claim denial for my plumbing at my condo. The claim specialist called me on time and listened to my side of the story. She was considerate and explained the process to me so I know how to utilize the claim for the future. She answered my questions and ensured I was satisfied before we disconnected. Thank you.

My experience was pretty good as far as customer service, I was a little annoyed that I had a repair guy at my home and because it was two separate appliances he could only repair one. When I called to change to the co. that was there I was told it couldn’t be switched. Why is that? Whenever I called I reported that I had two Whirlpool appliances. I had to pay two different service fees which didn’t make sense but I went ahead and paid them. To me it just didn’t seem fair and very inconvenient for me, the customer.

Thank you for being very professional and knowledgeable, and efficient, getting my washer to work in a timely manner. The service man was on time as will informing me when he will arrive. He was nice, polite, knowledgeable and very professional. I am very impressed how easy calling Choice my home warranty, making an appointment and they sending the right person out. I am going to recommend you both to my friends and family. Once again thank you and have an enjoyable day.. I am very please. Happy with my experience getting my washer fix. Out of 1 to 10.. I rate a 10. :)

I emailed and called to cancel my contract/policy over the course of several days, including the same day I had "ordered" it. My credit card was still charged. I have yet to have my attempts to cancel acknowledged. I have now contacted my credit card issuer to cancel this policy.

Nothing was covered by the warranty. The technician Nickki was terrific. The work was performed the actual door so we had to pay out of pocket. Our last warranty covered door parts. The additional would have been worth it. I hope the work that was done fixes the problem.

We have been without heat for 9 days while we waited for Choice Warranty to approve our repair. As of 2/22/2025 the heating problem is not resolved because the additional fee to repair our heating system issue because it is old has not been resolved. We have had good results on previous issues but not this one. Someone dropped the ball.

My garage door opener was not operating correctly. I called Choice Home Warranty and a technician was at my home the very next day. The technician’s name was Anthony and he was very polite and professional. He kept testing the opening and closing of the garage door and realized that the gear system needed to be replaced. Anthony replaced the gear system and now the garage door opener is working great. The garage door opener is much quieter now. Anthony also tightened up the chain and also checked the rails. A job well done!!

Outstanding service! Darrin ** was professional, knowledgeable, personable and efficient. He kept me informed of his expected arrival time. I am very happy I chose Choice Home Warranty and now feel very confident that if anything else needs repair, a simple phone call will quickly resolve the problem. Thank you.

This company is absolutely horrible. They closed a claim "by accident" and never informed me. I waited an entire week with freezing temperatures without hot water due to their oversight. I had to fight with them until I spoke to a manager who agreed to let me hire my own plumber and they would reimburse me. To absolutely no surprise at all, they only agreed to reimburse me for half of the cost, and then proceeded to take out another $100 for a service fee when they did NOTHING. I found the plumber, I had to do all the leg work, they did nothing.

I have had a Choice Warrranty for a couple of years. I have a fairly new build home so my appliance are all only about 7.5 years old. I've had them out around 4 times for washer, dryer, fridge and garage door opener. Only once have they had to replace a part for my washer. All other times they just had to play with them and got them to work. Last week my dishwasher decided it wasn’t going to push any water out. I called choice and they had someone call me. The company contacted me and wanted a better description of the problem. I told them it was just doing a lot of noise and no water coming out. The lady on phone told me the tech thinks the motor is broke and they were going to order one and it would be in one day later. I said fine.

I’m concerned when I’m told that the plumber will not diagnose my problem. However I’m if he is going to repair it he’ll need to. This is a situation with a leak in my plumbing where the source is unknown. It has caused black mold on my closet outside wall that I have been forced to pay a high fee to get removed-um I need to know with confidence that this leak in my plumbing is fixed.

The company was on time. The men very informative. They diagnosed the problem and went right to work. The men were very Courteous. These techs had to work in tight conditions and didn’t complain. They finished the job and told me if there was a need they would come back. I felt confident that they knew what they were doing. I had a great experience with this company.

Our last experience with a technician sent by Choice was very good (HM Appliance). His communication was professional and he was technically competent. As a result of his assessment, the company is replacing our appliance by issuing an e-credit card. We've been told it could take up to 30 days to receive it, which seems to be longer than necessary for good customer service. This is the FIRST time since joining the company in 2023 that we have been pleased with the selected company to service us. A company selected to service our sump pump the week before had very low ratings on Google w/ strong negative comments. I actually cancelled the appointment. I suggest Choice do a Google search on all companies they send to service customers before dispatching. With the exception of the most recent encounter, we have not been pleased with Choice. Whether we renew our contract (originally for 3 years) is still questionable.

The technician sent to help us with the stoppage in our sink was a bit off-putting as he was so involved in telling us how we were wrong about where the problem was than to take a breath and listen. He was competent, and in the end he was much more personable. We are not a young couple. He asked about situations with our plumbing that went back to the time we purchased the house over 3 years ago. It wasn't surprising that we couldn't readily remember what if any issue was had and how they were resolved.

The contractor and his staff was very professional and very friendly. I would not have any problem with sending them again if I needed them. They took the time to be thorough and was clean as possible. They answered all my questions. We are very satisfied with the job they did.

Our technician was awesome. He figured out what the issue with the dishwasher was in a quick and timely manner. Helped us know what needed to be fixed and what happened. Disappointed in Choice Home Warranty as they would not cover the part that needed to be replaced but will take care of them ourselves. I will call the fix it man myself next time instead of using our home warranty but it’s disappointing to have a warranty and they won’t fix certain things that are broken.

Took several days to get first tech out on furnace. Unable to fix because of needing approval. CHW changed techs. New appointment scheduled with another day off of work. New tech was able to fix on first try. A week without to get furnace fixed during winter is unacceptable. Every visit on this unit after first repair was items damaged from first tech. 8 visits in a year due to poor work.

Quick, comprehensive repair!! The appointment was same day and the technician was prompt and fast about his business. He had us up and running on one of the coldest days we have and in years. -- -- -- -- Thank you.

Having to put in water during washing and rinsing using buckets multiple times per load. Discovered that a part needs to be ordered. Not in yet. Awaiting further information about arrival and then installation. Then we can get our washer back into use. Installer was pleasant, and knowledgeable. Worked quickly and efficiently. Nothing else to say at this time. Just waiting for the part to arrive, then installed.

The technician, Nikko, was on time and professional. The technician worked through the problem efficiently. The issues and the work to resolve was very thorough. The problem was solved and I am very satisfied with the work. I highly recommend the warranty company and the contractor that did the work.

Response time was exceptional. Worker was friendly and professional. What I was offered was disgraceful. It would not cover half the cost to replace wall double oven unit.. They cheat you out of money for years and do nothing when you need then. I will be checking on other options in the future. They lack commitment to their customer. They just want money.

The garage representative arrived within the previously set time frame. The repairman introduced himself and his company. He was friendly, quickly assessed the situation, contacted the warranty company and once he received approval he proceeded to fix the problem. He had me check out his work and went on his way. Very seamless process. Would definitely use services again and recommend.

This "warranty" is not what you can rely on. I made a claim on my pool salt filter in July because the side wall split - I waited two weeks before a technician was finally assigned, I paid the service fee and upon inspection they submitted the repair quote to RelyHomes as requested - it was originally approved but they expected the pool company to add Choice Home to their Insurance policy before repairs could be completed and expected the company to wait 30-45 days for payment for the cost of the unit. The pool company stated they were not comfortable with this request, so my claim was again placed into a service technician queue - A separate company was dispatched, but when they called me to schedule I advised the repair needed and they declined to repair - Once again put into service technician queue - this went on for 7 months!

plan to have, especially if I need repairs done and don't have a load of cash waiting to put out. the They get 5 Stars!

I rate this company ZERO stars. Please do not go with Choice Home Warranty. We have been with them for about 10 months and we filed a claim for our 16-year-old AC unit. Their repair company came out called Air Zone. The guy was on his cell phone on a personal call the whole time he was looking at the ac, which only took like 10 minutes.

Yes, I would refer a friend. Austin had a prompt reply. He found the best plan that fit my needs. Happy with my purchase of the warranty. Have not had to submit a claim as of yet. I do want to be prepare before I do have to submit a claim.

Falcon Plumbing did a great job! They removed my old faucet which was clogged, because of the hard water. Jesus from Falcon plumbing helped me pick out a new faucet, which had a lifetime warranty and was done fast. Choice warranty was easy to use and only took a phone call. Thank you Choice.

In the past month I have had to use my CHW twice and both times the scheduling process has been "not good"! The person I talk to gives me a service "window" and the person at the service provider says no one shows up because CHW can't schedule for them because they don't have access to the scheduling list. It took at least 3 tries before we got the job done. On the second repair request we are still waiting because the service person cancelled. Why is it so difficult to get an appointment?

I had a leak in my upstairs bathroom which drained to the basement. The technician fixed the leak very quickly. He stayed until the problem was fixed. I would recommend him for any job requiring a season plumber. I have had used other plumber on job around the house that took considerably longer time to complete. The plumber showed up the next day after scheduling it for the following week. That has never happened to me.

The company stayed in communication and arrived on time. The service tech was friendly, considerate of my home and completed the work in a timely manner. He cleaned up after himself and explained everything to me. They didn’t try to add on any work. They didn't try to cross sell services. I will use them in the future.

Had a leak, repairman said a asphalt shingle needed to be replaced. Said it should be covered, CHW rep said their warranty just covers hammering nails down, she said she was the case worker and resolution also. I asked about canceling the policy, was told I could but couldn't get a refund for the remaining 4 years.

The technician came and quickly determined what was wrong with the unit. It was determined that it needed replacement, and I immediately received an email from Choice with a commitment to replace with an eCard for Lowe's. I don't have the card yet, but the service and email give me confidence in Choice Warranty.

Did a thorough check, much better than the last guy and made sure he solved the issue. He was super friendly and communicated everything and made sure I could see so I knew exactly what the issues are. Would highly recommend this technician for your appliances. He was great. 5 stars I would give this guy out of five.

The company representative was excellent. He complemented the business he is employed with by his expertise and his punctuality. If I have any future needs for my garage, I will contact them and request the same technician. Wilson Garage LLC is a prime example of how a business should conduct themselves. I am completely satisfied.

My technician was awesome and offered me a special rate to fix my plumbing issue that my home warranty denied. I am a bit. I’m pleased with Choice Home Warranty, simple fixes they deny stating they are not part of the policy when I have the max plan. I’ve been with them for years now. I’m not sure if I will be going back to them and I’m also not sure if I will be recommending them.

The tech service person showed up on time and was very professional. He also called a 30 minutes before he showed us saying he is on his way. When he came he listened to the problem, Tested the system and fixed the issue on the spot. Walked us thru the problem and explained to us what he did to fix it. Amazing tech and amazing service, would recommend using him.

The technician found the problem right away but the closest place to get it was Springfield. He said it would be in on Friday or Monday. With this freezing cold, I’d like to get updates on if it’s been delivered or on its way. Give me a clue as to when I can look forward to warming up, please.

This plumber was excellent. We luckily had him twice and this company does a great job. He worked at my house all afternoon now have great hot water and much better water pressure and he fixed a hose that was leaking. He went to the store to grab an extra line that was dripping, nice to see someone go above and beyond. You don’t get that extra service. That much these days, very impressive, thank you.

Matt was friendly, on time and quickly replaced my disposal! It is nice that Matt came on time so I didn't have to wait around. Informed me I should use the disposal at least a couple times a week to keep it from rusting, which was a good hint.

We were having an issue with our dryer. I called CHW, they quickly returned my call through email. They sent Val a technician. Val was very efficient and polite. He checked the dryer and ten minutes later our dryer was working again!!! We have had CHW for about ten years and we have been happy with the service!!!