Choice Home Warranty Reviews

Tech analyzed problem. My concern is why it took weeks to find a tech and the delay resulted in a hardship. It required me to get assistance to provide another fridge on a temporary basis at my cost. Because of the long wait there was food spoilage. Your sales rep said you had your own service people which was not true. In any case the tech you sent analyzed and resolved the problem.

My service man was completely helpful and fixed everything that needed to be done to repair my refrigerator. He knew what was wrong with it. He had a good attitude and was done in just a few minutes. I was happy with the labour and service done by my repair man.

The last repair was for my AC unit. The first technician didn't show up for his appointment and didn't answer phone calls. But Harold (Sears Home Service) was the next technician. He stayed in touch with me and did a great job. However, the two claims I made prior to this was for toilet stoppage and a cracked bowl. I wasn't all pleased with the way those two things turned out. So, three stars was the best rating I could give.

I haven’t had service on my air conditioner yet. It’s been 4 days now and I’m still waiting. Not too happy so far. They say I can call someone myself, but then I am out a boatload of money until they pay me back. But how long will that take?

Michael ** was friendly, professional and informative, providing us with options about the plans and the differences between plans. We had been with Sears for 20 years, so this was a big leap for us to make a change. Michael explained about the coverage, the cost, etc in a very succinct manner. We feel comfortable with this company and support, should we need help. Thank You, Michael.

I had an issue with my range. The tech responded and stated the repair could not be made. So I recieved an email from Lydia **. Because I didn't agree with the amount of money I was being issued to purchase a new range. I called the number and Miss ** answered. Ms. ** was wonderful. Took her time and helped me. All representatives should be like her.

To be honest my only experience with CHW was my conversation with one of the specialist, Curt over the phone when I called to find out information about this company because I want to make a change to my Home Warranty company that I’m with right now. Curt was informational about the Choice Home Warranty company. The price he quote sounds presentable to me and was less than the warranty company that I’m with.

I had a plumber fix pipes and floor fitting and I installed new toilet. Overall cost around $250 for toilet and repairs. Is there any refund I can get. Please let me know if you can. So far I used warranty once, also this one. I'm am very happy with the rapid process and the friendly customer Support. I'm recommending Choice Home Warranty to everyone I know. Thank you so much for the assistance and I am looking forward to using warranty if I need, it's comfortable knowing that I have warranty.

Terrible Experience with Choice Home Warranty. I placed a claim with Choice Home Warranty for an electrical issue, and the technician they sent out told me it was due to wear and tear. However, later, I received a call from the company stating it was a broken breaker. The technician never mentioned a broken breaker; he specifically said it was wear and tear. This company is a scam! Before you purchase coverage with Choice Home Warranty, be aware that they are just scammers. They will take your money and fight tooth and nail to avoid paying for any broken items or issues in your house. Save yourself the trouble and don’t buy their coverage. This has been my unfortunate experience with them.

David was very professional, an asset to the Choice Warranty company. He took the time to explain the problem and possible solutions. Our washer was 15 years old which was a challenge, but he stayed on job until a solution was found. David from A M Appliance has an excellent personality it not just a job, but his reputation as a repairman.

The technician communicated well and was prompt, Is kind, patient, did the job well, showed me the burner is turning on now, waited for me to vacuum behind the stove and then pushed the stove back in for me. He went the extra mile! From start to finish, there were no problems whatsoever.

I would recommend Choice Home Warranty but only for certain people, the lack of human interaction when submitting a claim and the claim process is very difficult to understand what is happening and when you will be taken care of. You just receive email contact which doesn’t really help or give you an accurate understanding of what is happening with your claim.

I was so excited to do a comparison with Choice vs. another home warranty provider. The service that I received from Chris was exceptional! He quoted all the detailed information that I needed to make a decision and I will be receiving a free month because I am a referral from a family member!

AC went out. I have breathing problems so AC is important. I called Choice Home Warranty on Tuesday. The service provider scheduled the appointment on Wednesday, and on Thursday it was fixed. They found the problem and fixed it within 45 minutes. I was so grateful and happy that I had chose Choice Home Warranty to protect my home.

My machine stopped working and the same day I made the claim, Choice had an appointment scheduled for a couple of days later. The technician from Shawn can fix it LLC came early and diagnosed the issues and quick and filed his report with Choice while still at my home to ensure prompt claim review and expedited determination.

Muhammed was on time, professional and very knowledgeable of his work. I would recommend his services. He took his time to make sure he saw what was wrong with the unit. He explained what filter to get and knew where to look. Very friendly and respectful. He answered all my questions and took the time to explain. Thank you.

I can't say enough about how happy I am. It's the 2nd time I've had to call you guys in 3 years of having this coverage, and you didn't let me down. The plumber (Andrew ** of Reid's Precision Plumbing), was outstanding. His knowledge, professionalism and customer service was among the best I've dealt with in my life. Thank you very much.

This company is a sham. They do not cover all the things that they claim to cover and certainly not a good grade of replacement items. The customer service options are horrible, and they force you to code in your phone number for a call back. A person calls back from a home or call center, asks questions, repeats the same things over and over as if they're going to help you. Then they tell you that they'll transfer you to a claims specialist and when they do, the same menu comes up with the same directives.

Difficult company to work with. We filed a claim on our 20+ year old hvac system which was inspected before the house was bought and they denied the claim saying that they were improperly installed although they have been with the house since construction and were the same units that were deemed in normal working condition when we purchased the house less than a year ago. Now Choice wants to deny the claim even though they have run for a good 20+ years before perfectly fine and had no known issues.

Punctual and Good communication. Fixed the issue and gave details on what the issue was, very professional. Texted on the details on arrival time and came on time. Helped take things out of the refrigerator and fixed the issue.

Choice Home Warranty sent us great technician. Hi is efficient, quick, courteous, kept us up to date with ordering of parts and repair appointments. Claim process with Choice Home Warranty is easy and quick online and by phone. Operators are knowledgeable, helpful and work with customer's interest in mind. We are happy we chose CHW to maintain our appliances.

Starting with Lindsey at the office who was a big help before and after my work and then Brandon **, the technician, my experience was excellent. Lindsey was most helpful in assisting me in establishing an account for future work with my HVAC system. Brandon was pleasant, professional and knowledgeable and made me comfortable that the work was done proper and well.

The water was almost stopped from dripping in bathtub, it left the tub a deep orange yellow, rusty, nasty looking. It needs to be replaced also, your company would not replace it and also wants me to pay six hundred dollars to fix the leak problem. You took my money for years but when I a 100% Disable Veteran needs help you don’t

I’ve been very pleased with the level of service and care this past year. You have definitely made significant changes for the better and it shows. I am noticing that you have more service providers, I have not had to find my own, and it is prompt response for coverage.

Robin was great. After being without AC for 2 days waiting to get a technician assigned I find out I finally got the technician appointment scheduled for the following week 8 day ahead. I escalated the issue and Robin was able to help me to no only have the tech coming sooner but to have the AC fix it the following day she got the case escalation. So we were only 4 days without AC. Initially, before escalating the issue it was going to be more than 10 since a part was need it to order. Thank you Robin for showing caring for the customer

Associate was professional, very knowledgeable. He knew exactly what to do. He found the problem quickly. He was friendly and answered all my questions. He showed me pictures and videos he took and explained the problem. The washing machine wouldn’t spin all the water out of the machine. The washer is leaking water from the bottom of the machine.

The technician arrive when he said he would. He Stayed in contact with me. He Gave me options to fix temporarily fix a small part of a bigger issue and told me how to get the job done right so that I wouldn't it wouldn't continue to be a problem.

I couldn't believe the price! The customer service rep was so nice and explained things so well. My husband and I now have peace of mind. We are in our 70s and we don't have to worry now about the expense of repairs or replacements of very expensive systems in our house. Thank you so much.

This is my first claim, and I am starting to regret switching from AHS to Choice. The contractor who came to my home was extremely impolite and seemed primarily concerned with charging the service fee. He didn’t diagnose the cause of my problem and said he couldn’t do anything if the problem didn’t occur in front of him. I had to beg him for feedback, and when I asked about the next steps, he only said he would notify Choice, and they would decide what to do. After he left in a hurry, the problem happened again, so I recorded a video to send to him. When I called to ask if he was interested in receiving the video, he showed no interest. I sent him the video, but he didn’t reply. I am very disappointed. With my previous insurance company, AHS, the contractors were at least polite and attentive.

Technician was on time. Was very thorough in his work as well as his explanations of my problems and solutions. The next question is not a very good one nor an accurate one. Would advise others to give the contractor a try.

This Air conditioning company Tech was great when my Air conditioning broke in South Florida - he came right away and was able to get the part to repair it quickly - super nice and respectful guy and very honest - I would recommend this company for regular Air conditioning and emergency too.

Jeremy came very promptly and had it cooling in no time!! He was very knowledgeable and I already recommended him to my daughter. I will continue to use Home Property Solutions for my furnace and air conditioner winter and spring preventative maintenance. He rearranged his day to work with my schedule.

Hard to finally getting the motor blower fixed, It took several months to fix it. Three service men came to my home to inspect the system and the A/C. They all identified the same and Home Choice Warranty would not authorize the work, it took four months to authorize the work. Thank you.

DO NOT BUY!! We bought this home warranty after reading some reviews online. All I can say is they must have been bought and paid for reviews. I spent THOUSANDS on this warranty to "cover" my home for 6 years. They literally cover NOTHING! They claim they will when you buy it. But when you make a claim, as I have made several, they find any abominable reasons not to cover it. We paid extra to cover our pool, and our hot tub. Made a claim, they had no technicians that wanted to do the repair for Choice rates. So No one would accept the ticket to do the repairs. So I ended up doing them myself. My washer broke, needed bearings, they wouldn't cover it because we must have abused it, or overloaded it for the bearings to go bad. My AC went out. Nope. Wouldn't cover it either. DO NOT BUY. Find a company more reputable if you must have a home warranty. Choice is a scam. Save your money.

When I filed my claim you assigned a contractor who couldn't come for a week. During that week I had no communication from them, I called you the day before my appointment and mentioned the fact I had not heard from them and you sent them an email. When they didn't show the day of the appointment I called, nothing. You finally sent Spring Pools and they were here next day. My pool set for 10 days.

I called, left my number, and was called back within 15 minutes. I explained my situation and I was told that I would hear back from a HVAC company in 24 hours. I was emailed within 20 by an HVAC company who said they would be here tomorrow between 11 and 3 to fix my system. Thank goodness for Choice Home Warranty!

Choice is great, until they're not. I gave them $2,500. I recently filed a claim for a dripping bathroom faucet, paid my "co-pay" to the plumber when he showed up, then Choice wouldn't pay to fix it. Now, I'm out $60 and STILL have a dripping faucet. The first couple of years, Choice was okay. But once you reach a certain number of claims, or once the repairs go beyond what you gave them up front (in my case, $2,500) they start denying even low cost repairs after that. Such as replacing a $30 faucet. If they won't replace a $30 faucet then don't expect then to replace a major appliance that goes bad and can't be fixed. They'll come up with any excuse they can pull to avoid paying out. That's apparently Choice's business model.

Our claim for the replacement of a failed AC unit was denied by CHW based on a loophole in the contract language. The failure of the unit is age-related (originally installed in 2005) and not due to any subsequent leaks of refrigerant and any water damage. In my opinion, CHW used the determination of a CHW-designated contractor to deny our claim. I was offered the opportunity to appeal the decision. I chose to be proactive with a different vendor rather than endure the appeals process though our summer months.

CHW had three different technicians come out to service/inspect/diagnose the A/C unit, the fourth one never even called to say he could respond to our request. Each had to conduct their own diagnoses of the issue. There was very poor communication between the technicians and CHW. None seem to be able to share the A/C information such Brand, model, nor what the problem was. The process took over six weeks to final get the A/C working properly. Two of the technicians stated that Fan Blower needed to be replaced, CHW wanted to replace the blower fan with an aftermarket Blower Motor.

David sold me! I researched AHS, Fidelity and Choice. It’s really hard to decide between the companies and the plans offered. As a consumer you’re just hoping that when the time comes that I have a need to use the warranty they will be there to resolve the problem without a hassle. I felt that I could trust David for his sense of sincerity and knowledge that he provided to me. He answered my questions and I felt comfortable in going with Choice. Secondly, the price of the plan was the most reasonable. I appreciate the additional month and the $75 service call.

He was very helpful, answered all my questons. Mr. ** made me feel as if, I made the right decision to go with you all. I was very pleased with his knowledge of your company and the offers you all have. I really don't have anything else to say. I shall see if it was worth it. :)

The air conditioner was running but not cooling. The technician was running a little late and called me to let me know. When he arrived, he promptly went up to the roof of the building to check out the problem of the air conditioner. He called me several times to have me turn the air conditioner on or off. He quickly discovered what the problem was.in a short period of time the air conditioner was up and running. It was apparent that the technician was very knowledgeable as to repairing the air conditioner. Jacob then met with me to take care of the paperwork. He was both very polite and professional. I would highly recommend him and the AB&E Heating and Cooling company.

I have been a customer for years and was not afforded enough to get new appliance without out of pocket expense. When I spoke with a case manager one increased the amount slightly, while another did not at all on a fairly new washer (less than 2 years old). I have been happy with service up until recently.

Fast and prompt claim response, was easy and phone conversation was helpful and the person who answered the phone was kind and friendly. The information given was helpful and accurate. Easy to use the portal and the portal is not hard to use. Email sent are good guides for the portal and helpful

Slow leak in storage room damage to walls and floor. Repaired quickly. Technician worked quickly to find the leak. And then repaired it. Cleaned up and was very knowledgeable and did a great job. Not sure what else I can say. Appreciate the promptness and speedy service as well as knowledge in what he was doing. That is all I can say.

I have no experience using this program. The program is easy to follow and thank you. The technician who come to fix our Air condition is very friendly and professionalism. I would recommend to my families and friends. I am not a good writer and this expecting me to write more than I can. Thanks

Sam did an awesome job. He explained the reason for the leak very thoroughly. Would ask for him again! He was pleasant and his work was done neatly. I feel confident that my refrigerator will not leak any longer. Will also refer Sam to my friends and family in the future.

The technician was very accurate and good and repairing my air conditioner. Even though he didn’t show up the day he didn’t show up the day he was scheduled to nor did he call because he had cell phone issues, he came the next day. Once he arrived, he knew exactly what was wrong with my system. Now my system is working fine.

The positive - when we finally had the service call from RKS he was professional and efficient - of course we paid another $75 (which is required). Bottom line we have paid 3 years in advance for inferior service from your office side and it costs us $175 rather than $75 / and a very long wait on service.

I had a very good experience with Dezire ** case manager and she handled the case very smoothly. Very prompt and on highly recommend the service that she provided. Even though initially was not approved but when explained to her she handled the situation very professionally and and solve the problem.

At first, I was going to cancel because I had some many other things to do that day. But, after the CHW rep came out, he diagnosis the problem, and did a fantastic job. So glad I waited. I would make a humble suggestion to allow the company to send you their best and make sure you are prepared for their arrival. It will make a big difference.

Dishwasher repair was an EASY experience. Tech arrived analyzed problem had part on truck and repaired. Entire service call was less than 20 minutes. Service tech and company kept us in the loop and were very professional and Punctual. Would be happy to use them again. Very satisfied with the overall experience.

Was very good ~ the timing/wait was way too long. Should have been much sooner. I think we waited too long / 5 days without use of our kitchen sink and dish washer. Once the tech arrived the problem was corrected with less than 1 hour. I do wish they could have come sooner, and we would not have been without the use of our kitchen.

The communication with CHW representative was very positive. Keisha asked the appropriate questions to evaluate the problem and assisted me setting up the claim and sending a technician without delay. The technician arrived on time as indicated on his reply. My AC was working again within an hour. Great service from CHW.

The A/C technician came and repaired our air conditioner in a timely manner. I am very pleased with the service that was done. He even showed us how to clean our line so that we would know how to keep the air conditioner from clogging up in the future. I highly recommend Choice Home Warranty.

Brandon was thorough, he listened, and wanted to make the best decision for the customer. He was upfront and honest and did what he felt he would want someone to do for him. He was professional and respectful and offered. We selected him to be the technician that comes back to complete the job.

Both technicians was great. They came and done what they were supposed to do but what the purpose of having home warranty when it doesn't cover anything. My house is built in 1974 and you wouldn't repair a bill that's on the garage door that's where I'm tear. That's 50 years of wear and tear. Thank you. Lisa

Once again, the infamous home warranty crap raises its ugly head. As always, you find a loophole or fineprint to keep from taking care of a job! You people are notorious for screwing clients put if monthly premium but denying anything that goes beyond the very minimum. If it goes beyond clogging a sink, there is some contract clause that you run to for denial. Ridiculous!

The representative that I spoke with was very professional, and very knowledgeable about this home warranty. He was very kind and patient and listened to my concerns. Representative took care of all of my concerns and when you sign up with Choice Home warranty you will receive a hard copy of the policy for reference.

I was assigned a case manager to schedule a time to discuss the issue. Case manager contacted me with a link to schedule a time but I couldn't connect to it. I emailed the case manager but got no reply. I have been waiting since June 3rd. The service technician informed that the problem involved a rubber seal inside the air conditioning line that is leaking Freon. The seal needs replacing but the claim was denied because it was normal wear and tear. The technician informed me that he has a special tool designed to replace the seal without losing additional freon. I would like someone to explain why a worn out rubber seal not be considered normal wear and tear.

I call first to check if my issue was applicable for service, then get scheduled a technician to work in my issue on the house. I need to mention that it was told that it will be in 24hrs or 48 that I will know who will be working (to reach the technician took little longer than expected but I also got a opt out for reimbursement work option), but in 48hrs I have technician and fixed my problem.

Marquis provided me with a new home warranty in minutes. He is very knowledgeable and professional about the plans and pricing. Marquis treated me like a person, not just a customer. He reassured my home needs would be met with Choice Home Warranty. Thank you very much for your assistance.

The technician was a very knowledgeable and efficient. I sent detailed information regarding my microwave, as per the email request. The appliance and model were not forwarded, therefore I am required to wait two extra weeks before the parts are delivered. This may have allowed me the use of my microwave.

Every single attempt at a claim was a hassle, never paying anywhere near true market value and taking 2-3x as long as just scheduling things myself. Your money is better spent in a savings account and paying in monthly. Avoid at all costs, do not consider using at ANY time.

Anthony did a wonderful job, he was very thorough and he told me what he was doing step by step. I would recommend his expertise to everyone that has A/C problems. Anthony gave us a magnet to go on our refrigerator in case we ever need to call the company that he work for in the near future.

I reviewed the options online and signed up. I called to ask a question once I received the confirmation email. The first guy I spoke to immediately tried to upsell me. I politely declined and he got annoyed that I wasn't interested in the offer and disconnected the call. I called back to cancel the contract and got the runaround. The customer service is atrocious and like me you should find another home warranty company.

So far my experience with Choice Home Warranty has been excellent. When we made a claim and they had a hard time finding a technician, they gave me the option to find my own technician, which allowed us to get the needed repairs much sooner. I expected the reimbursement process to be much more difficult and take much longer than it did. They processed and approved the reimbursement in one day. While I haven't received the check yet, based on my experience thus far, I expect it to arrive sooner than the 30 day time period associated with the process.

Sadly, it took almost a week without our tenant having any capacity to cook or bake on the stove, and when they finally arrived on June 5th, they discovered that it was the electric panel. Upon calling today, I expressed the important of getting someone out there right away. Thanks to the gentleman that I spoke to, today, June 5th, someone is assigned and coming tomorrow fix the problem on June 6th. I appreciate the expediency.

Ease of use to file a claim online. Got a service appointment within minutes. Reputable company they use to perform the work. I have enjoyed being a customer for many, many years. I look forward to the plumber's diagnosis and solution.

Phil ** was extremely polite, informative and very eager to work with me. He explained the coverage and listened to all of my concerns and questions and responded appropriately. He was easy to understand and I felt he cared about me. I also appreciated the fact that he was able to lower the cost for me by increasing the amount of years I paid for upfront, also was able to freeze the annual fee.

It only took 48 hrs from report to repair. The technician was very competent and professional. (Steven Scott Plumbing in Jefferson City who services a large surrounding area) I would recommend Steven Scott Plumbing again with enthusiasm. I have to compliment Choice Home warranty for getting us on his schedule so quickly. The process from start to finish was pleasantly fast and efficient.

It was rewarding to call for information on your warranty plan and experience you having our best interest at heart in order to provide us an affordable service for our kitchen appliances and more. My husband and I are very pleased and at peace with our decision. Thank you and God bless.

Office people are efficient and friendly. Scheduled appointments are on time. Technicians were patient, explained the problems and also gave some suggestions. I'll definitely recommend Choice Home Warranty to my clients and friends. I also like the tracking systems as well because it shows you where the technicians are and how long they might need to come to your house.

10/10 time Choice Home warranty will reject your claim, I know Choice Home warranty comes at a low price but the service is worse. Never expect them to approve your claims, they will find a way and reject.

The electrical company was extremely professional and tried to troubleshoot the issue. However, I was very dissatisfied with CHW decision not to approve repair that I understood to be under the contract. Their explanation was not clear and appeared to be contradictory. Their offer for me to appeal was a joke. Although having a home warranty should bring some ease to customers, paying $ almost $700/year and not knowing if an issue is covered is costly, especially for retired seniors on limited income.

They came about 3 hours late and I had to contact them to see where they were. The person at the company said they are running a bit behind as the tech had to take his son to the ER. When they arrived They were extremely professional and got the job done and fixed very efficiently and gave us good tips to prevent future problems.

Technician was communicative, friendly and did a good job. I needed to arrange for a little bit later time slot which he was able to do by phone. I've had experiences with other companies where I wasn't actually able to talk to anyone, only email. It's a small company. Very businesslike and capable.

The technician arrived late because of extended time needed at a previous appointment, but he was friendly and competent. He explained that the refrigerant was low and therefore there was a leak somewhere. He couldn't find it, so presumed it was a slow leak. He refilled the system with leak sealer and gas. Everything now works good. Only complaint was that it took a week to get the appointment (which can be tough to endure).

The individual I spoke with over the phone was extremely knowledgeable in regard to meeting my needs for a home warranty. I had multiple questions and he was able to answer every one with a concise answer. Got me set up on current promotions. Great overall experience! Thank you again for your services.

The technician was fantastic and told us everything that needed to be repaired. He was very prompt and helpful. But then Choice Home Warranty denied the claim. So for the technician, I give 5 stars. For CHW, I give 1. We have had to file a few claims with CHW and none of them have been approved, even though we have full coverage.

Excellent work. Highly recommend Choice. Impressed with the worker professionalism. He did a great job. The job was done quickly and within a short time. Workers are always respectful and professional. We have used Choice for repairs in our home for several years and have always been very satisfied with the quick response and the quality of the repairmen.. Friendly and professional on the phone.

Technician identified problem with stove and made needed repair, a new ignitor. He cleaned the grill piece and told me how to keep the eyelets from getting clogged by turning it on periodically particularly when after using eyes on the stove that resulted in spills. Tested the dryer for problems and gave me tips on how to keep it running well.

Our sales rep was very helpful and gave us the best deal. We warrantied our second home after getting married. I convinced my husband to go with Choice, since I have been with them since 2019. My home is older and this warranty company has always taken great care of me.

Devin made purchasing on phone very easy. Letting me ask questions and going over warranty. He was very patient while going over things not making me feel rushed at all. I also received a discount which pleased my husband and me as we are seniors on a budget. We can't thank him enough for helping us purchase a warranty for a home we are selling.

Our refrigerator compressor needed replacement and Choice expeditiously arranged a Technician to diagnose and the next day Choice offered a Lowe’s Credit in lieu of replacement. This offer was accepted and I was able to purchase a replacement of my choice and not wait for a replacement from Choice that may have been the model I would selected.

Very pleased with how I was treated. Was treated badly by last company so hope yours is better, we will see. Liked the incentive offered to me for being a senior and veteran, and it was nice talking to a rep who didn't speak broken English and no people talking on phones in the back ground.

4D Plumbing performed a quick and quality A/C unit repair by determining that a faulty relay switch was the simple problem. The technician was very professional and knowledgeable in his service work being provided. We would highly recommend using Choice Home Warranty and 4D Plumbing for related contractor work needs.

After seeing what the new rates for home warranty plans through my water company & electric & gas company were going to be, I Googled "Best Home Protection Plans". Choice was listed as #1 in the country. After comparing coverages & cost, I cancelled all of my other plans & signed on with Choice. I am a real paying customer & I was not paid in any form for this review.

0n Saturday June 1st we called Choice Home Warranty. They didn’t respond within 4 hours as advertised. In fact it was 24 hours later when we received our first call back. They gave us our claim number and name of the service provider they set up for Tuesday June 5th. Your chosen A/C service provider called us to schedule Monday June 4. They inspected our unit and reported to Choice Home Warranty it as “wear and tear” issue. Choice Home Warranty denied our claim and said it was not “wear and tear” without any explanation. Why not?!!

The young lady completely understood my situation and solved the problem very quickly. I lost the sheet with her name. I'm sorry. My claim had been denied and she explained why and then took care to reverse that decision.

I had to sign up right NOW would not give me time to research other companies. I hung up on person not very happy with person too pushy. I just wanted to look around to purchase policy. Person would not give me time.

Water heater was not getting hot so it was worked on. Unfortunately, water is still not getting hot and I am monitoring it for a couple of days before I report it again. It is not the fault of the workers who were pleasant and respectful and were at the time convinced the problem was fixed.

Agreed to the 5 year program which I trust will be an excellent choice. Feel that the program is what I require but will make final decision when first service call / request is completed. Do hope that I made the correct decision and that Choice lives up to their reputation.

The repair technician was great. As we noticed additional issues from the initial report to CHW, I called in to have them added to the claim. That information never made it to the repairman. The repair technician was great and cleaned up behind himself. I would highly recommend him. If you have any concerns please call me **.

I believe that Edgar was the name of the young man who provided terrific service for us. He was polite, talented, and promptly completed the job. He is a very talented young man. This is the second time Edgar helped us with a plumbing problem. He also did a fine job during his first visit.

I had requested service for a slow moving drain on 06/01. The Technician came on 06/03 and efficiently took care of the problem. The appointment had been scheduled by email which I did not see. Appointments should be made via phone and not email. Response time between Claim filing and schedule could improve.

I regret paying upfront for 7 years to CHW warranty. The vendors they have are mostly unprofessional. Their vendors do not come on time and even deny that they have appointment with you. Then if you get your own vendor, CHW would find all the reasons to deny the claim. I will never again go with them. Their case managers are not there to help you or understand your situation but just to deny the claim.

I had an appointment for Aircondition problems on 06/03/2024 from 3:00 pm to 8:00 pm. Nobody showed up and no call from CHW or the anybody. Also service call changed from $65 to $75 dollars. I did not receive any notification and it is not acceptable. I very unhappy and dissatisfied about your service.

Choice Warranty was unable to find a service for me. I contacted a plumber, who came out the same day. He told me he'd seen 5 calls from Choice Home Warranty, but ignored them as his previous experience with them had been bad: the paperwork was difficult, and they'd tried to lowball his costs. He wouldn't work with them. I will give Choice one more chance and if I still have to find my own service, I will cancel.

This is the best company I have ever dealt with. I have told them so and meant every word. I will recommend them to everyone. Every person has a 10 star from me. I am a super senior that has dealt with a lot of companies so I can truly say the best

My garbage disposal did not work and I called Choice Warranty. The plumber, Dave was assigned and called me. He came first thing Monday morning. He was fast, polite and knowledgeable. He looked at the issue, showed me how to fix it. The disposal was broken so I needed a new one. It was a good experience.

Everyone at Choice was helpful, friendly and timely in getting my issue resolved with my washer. Great teamwork by all !that were involved. I would recommend Choice to all my family and friends. They made this experience very easy so we could move on with our daily routine. Thank you!

The problem was fixed, only comment is that the price has increased from 50 to 75 and this was not mentioned anywhere when I renewed the contract. Now I see that the cost of the insurance is increasing again and I do not understand why it keeps increasing every year.

I had an emergency with a leaking tub faucet and Choice warranty had a June 3 appointment scheduled. I then sent a message stating I needed someone that day. The appointment was rescheduled for May 31st. Needless to say, I ended up spending 385.00 for a plumber because I needed someone sooner.

My dishwasher, which needs to be replaced, was valued at $246 by a CHOICE representative. It’s now exactly the full amount to replace the unit (the particular brand I have is $399 per market value). CHOICE referenced a section in their contract, a document that was provided to me after selling me their warranty service. My recommendation is to make sure you request for the contract before buying the warranty service. Otherwise, you’ll end up with a partial coverage of your appliances.

I made 3 claims while I was with this company. And every time they made it a nightmare. I started my last claim in March of this year. It's now June and the water heater still doesn't work. They came back with a quote to replace it, which is what they claim they will do. Then wanted me to pay over $750 in repair fees because it needed to be upgraded and that wasn't their fault. Please read the fine print. This company is a scam. Be very, very careful and good luck getting someone on the phone because no one ever answers the phone. When they do rest Assured that every single person that works in their company is a manager or a supervisor because they will tell you that when you ask for a real one. AWFUL EXPERIENCE.

I had a great experience with the agent. Very informative, answered all my questions, polite. Did an amazing job explaining everything. I will definitely tell family members and friends. Looked up online great reviews, saw ad on TV decided to call. The price range is affordable and many options of payment available. Looking forward to being a new customer. Thank you!

I called because we had an air conditioner that was not working. A technician came out the next day and made the repair. Excellent service! Courteous, knowledgeable and trustworthy. I am happy to be able to rely on Choice Home Warranty when an emergency arises. Since we had guests staying at our house, getting the repair done quickly was critical.

I called to get a price on a home warranty police to replace one I already have. I first talked to a lady who gave me all the infomation I needed and the price. I then called my current company to see if I could get the cost of the policy for the next year. All I got was it was going up. I called Choice back and got Maurice who gave me even more information and brought the cost down even more. Then he talked to me about the extended length of the contract. I decided to go with the extended policy. Both the lady and Maurice were so nice and easy to talk to. I am now happy that I called to get prices. I will be saving almost $400 a month with Choice.

I had no problem getting them to write a contract, but when I had to move in with daughter about 3 weeks later - it was impossible to get through to someone to cancel the contract. I would stay away from a company has such difficult customer service. I had to threaten them with contacting the Better Business Bureau.

We are new to Choice and have not had any experience with filing a claim. Therefore, I cannot give any input at this time. So far our experience has been very positive in dealing with your representative, Corey **. However, my wife and I are looking forward to having a worthwhile experience with Choice Home Warranty.

Knob was stuck and could not use. Technician check and fix temporally - some day point need new part for now, and he know what part to order. So right now I can use oven top, and understand someday need your guy's help again. Thank you to sent knowledgeable Friendly Technician. ;)

I left an email requesting repair of my dryer which had no heat. 2 days later I received an email letting me know that my repair would be done 6 days later, the only day I was not free. I called the number listed and a repair man was able to come out in a couple hours due to a no-show customer. The repair was quick! He was knowledgeable and polite. A very good experience.

Everything went really smoothly and I was pleased with how well everything went. The lady I spoke with was polite and helpful. I had a service man at my home in about 24 hours or so. The service man had my A/C running again in about an hour or so. He checked the complete unit for me and had to replace a part. The unit is working great and I am very pleased.

The A/C would cool and then shut down around 5pm or so each day. The tenant would hose/cool down the unit outside and the house would start cooling. When the Tech arrived it was cooling and so there was nothing he could do as it working and did not stop cooling as it had for the last few days. I would recommend Supreme Comfort to my neighbors.

Put a claim in on 5/31. Can’t see a tech until 6/6. Unbelievable you can’t get someone else to come sooner. You need to work on that. It’s very hot and we’re old. Got to be someone else besides Sears which seems to be the only people you work with.

Perry called and said he was on the way to our house. Upon arrival, he introduced himself. He was polite and professional. He came in and looked at the problem. He had the leak fixed in just a few minutes. Before leaving, he thanked me for using Monty's Plumbing Service.

This company is full of crap. They find any reason to deny a claim. They do not want to reimburse me for a claim that I recently opened. I called a company of my choosing to complete the work after they assigned an incompetent contractor to my claim who failed to complete the work Two days in a row. I waited a week for him to come to my house late and do nothing. He rescheduled me and failed to show up the next day. RJ Contractors is the company. I requested them to reassigned my work order. It took them days to do so. Then, I was offered a reimbursement option. They lied about that as well because today the case manager called me stating they won’t reimburse me the $510 I paid to have the plumbing work completed properly.

Our furnace started making a funny noise every time it shut off. I called Choice Home Warranty, they quickly got a technician out, he determined we needed a new blower motor, they approved the technician request and within 1 day we had a new furnace blower. Thank you Choice Home Warranty for taking care of us!!

Royal Air and Heating technician did a thorough job of checking my systems inside and outside. He was very courteous and polite. He determined the system was low on Freon instead of the thermostat that I thought was not working right. He arrived on time as confirmed. Advised me to call if I had any more problems.

Jaivar came to repair my hot water heater. He sent me a text 10 minutes before arriving. He was friendly and immediately started on my HWH. He had it working within 15 minutes. I was overjoyed that I was not going to need to buy another HWH. Javier made my day.

Timely and efficient. Both the use of Choice Home Warranty AND the technician who rekeyed our new home. First time have and/or using a home warranty company and so far so good. Highly recommend Choice Home Warranty. Can't add much more other than our Choice Home Warranty agent is very responsive and helpful.

Very professional technician who arrived within the time that was quoted and he completed the repair efficiently. He was friendly and courteous. I appreciated the job he did. Since it was a holiday week-end, it was understandable that it took longer than hoped for the job to be assigned to a repair company.

I've been happy with Choice Home Warranty. The claims process has been great. The service people come out right away. They're fast. When we had Freon put in our air conditioner, they came out within a day or two. It was amazing. Every one of their techs was great. We had no issues. Overall, Choice is a good place to do business with.

I was unable to place my claim on your website, so I had to call in. I was given an appointment for service 5 days later. This is not what I expected. A service appointment should be sooner than that.

I put in 2 work requests that are covered by my warranty. One was my dishwasher and the other is my garbage disposal. The garbage disposal has not been fixed. It leaks below and I can't use my sink. I don't know why they couldn't use a plumber in their network.

Thanks for helping to replace my refrigerator. The service technician was professional and knowledgeable. Glad to be a Choice Home Warranty member. Choice home warranty has been there for me over the years and I will continue to be a member.

I was a Truck Driver for 20 years and was away from home frequently. So I wanted a service that would come and fix problems I couldn't deal with myself. When I setup the service I asked them directly if the AC and Wells were covered and paid extra for it. But when I called when I had those issues they had a reason why my issue wasn't covered. No matter what reason I gave it wasn't covered. So after having to pay 1900.00 to fix my well because they said it wasn't covered I canceled the service. Oh and they tell their techs if it cost more than 45. They have to call in for permission. So it is a rip off. Don't expect anything from them if it is more than 50. To fix.

The actual repair tech was fine. Communication with A&E/Sears was horrendous!! Had 2 appointments with no show without notification. (One was parts not arriving the other was a mix up with the computer (AI). Absolutely HATE their system!!! Impossible to find information and extremely difficult to get a person on the phone to figure out the problem!

A young man came to the house. He took pictures of the water heater and the surrounding areas of the basement. He submitted the information and I received a message that an order for a new water heater has been placed. I gave him a check in the amount of $75.00. The person was courteous, respectful, and kind. I am now in the process of waiting for the replacement of the water heater. After the heater is replaced, I will get my SALT machine taken care of.

My Water heater not working. I have 5 year warranty contract with Choice Home Warranty, I called Choice Warranty. They were going to get a technician for me. After 48 hours they got a technician appointment. Two weeks later and I asked them, "You want me not having hot water for two weeks?" After begging the technician he agreed to come one week earlier. However he did not show up. He asked me to send him some photos then he will file it and he asked me to pay $45 fee plus $5 credit card charge. He sent it to Choice Warranty and they refused to fix it. They come up with excuse not to pay or fixing.

Timely and profession initial repair. Replacement faucet sprayed in all directions and was not compatible with sink. Delta faucets supplied new faucet. Timely appointment and replacement of Choice supplied faucet.

I’m a diabetic and my medication needs refrigerating. The refrigerator went out and the noises are getting louder and worse as I wait for a tech to contact me. I don’t understand the process I was sent concerning reimbursement. I don’t know how long this unit will operate without servicing! Please expedite service as fast as you can.

Very professional and thorough. Did an outstanding job. Told me exactly what was wrong with both of my appliances. Also, made me understand better how everything within the appliances work. He was also very timely. He texted me to let me know when he was close which is great because I have a large dog and a small child. That way I could get things in order before his arrival.

Both the plumbing and HVAC visits this week were excellent. Both contractors were professional and efficient. They were also very cordial, quick, and prepared to take a credit card payment or receive a check. If I have a problem again, I would prefer to have these two companies service my HVAC and my plumbing needs.

The gentleman that came to fix my refrigerator took the time to look the issue and fix it. I was very impressed with his knowledge. Explain the issue and let me know time will need to take care of it. I’m so glad that there’s people to willing take the time to be honest and let you know. I appreciate it and definitely recommend this technician to anyone in needed.

Very pleased with Choice Home Warranty response to our claim. Technician was very polite and professional. Problem on our dishwasher was diagnosed and Choice Home Warranty is sending echeck on replacement through Lowe's Home Improvement. We have gone to Lowe’s, Alcoa, TN and are buying a new dishwasher as soon as Choice Home Warranty sends our check.

Our experience with Choice has been fine. We decided to renew for another year recently. I noticed that the deductible went up to 85 this next year. But, it's fine. Choice is handy when you're older. I had a leaky faucet in the master bedroom for my recent claim. The plumbing company had to order two new faucets because we have two sinks. It was done well.

Mike was very friendly and polite upon greetings at the door. He was very thorough and explained why the dishwasher was not working correctly. He told me upfront that the part would need to be ordered and would cause a delay in fixing it. He gave me his number in case I had any further questions.

Our main garage door torsion spring broke making it impossible to open the door, but Choice Home Warranty came to the rescue and scheduled a tech to come out and replace the spring, tech was friendly and thorough. He replaced spring and lubed the door, checked the chain and adjusted it, checked motor and said everything was in great shape.

I've had a couple of claims with Choice Home Warranty. I'm not really happy. They make it very difficult to get in touch with a live human being. And then unfortunately, a lot of times, there is that language barrier, too. It would be nice if I would speak to somebody who actually lives here in the United States. There's a lot of outsourcing so it makes it very difficult when I'm dealing with my home, and then I've got to call 5,000 miles away. It gets to be frustrating when I can't call near my own home.

I wasn't happy with Choice. Customer service was terrible. That was why I left. I was told that their phone people are in the US, and I always got the ones out of the country and half of them didn't speak very good English. I didn't understand them and they never followed through. It seemed like they didn't know what they were doing and I got tired of it. I went to First American and they're US-based. Their options are better and they give you higher repair costs. I like what they offered over what Choice did.

We had a water leak on our water heater, so I contacted CHOICE. They got back to me with a technician to repair or replace the unit in 2 days, which was more than acceptable because it was a holiday weekend. The technician corresponded with us immediately and scheduled a time. They were professional AND fast, which was a refreshing change from the other Home warranty company I was with (AHS). There was a slight problem with the replacement water heater, as it was the wrong size (height was shorter), but it was resolved in 1 day. The technicians came out and replaced the water heater and the corresponding piping, cleaned up, and were out just like that. Overall, a VERY positive experience!!!

Choice Warranty has been a big help to us this year with multiple appliances having issues. They always respond within 24 hours and set up an appointment with a repair company for us. Just this year, they contracted to repair our heater, our air HVAC system, our water heater and our clothes dryer. I highly recommend Choice Warranty.

I had to wait 9 days for my service appointment. During the hottest weather this year so far and no air conditioning. Once they showed the tech was very knowledgeable and polite. My current deal with Choice runs out in Sept. and I will shop around and check out other home warranty companies.

He was super friendly and went over everything with me and even called me back because he had the wrong credit card on file so that way my policy could begin. I already have been recommending to family and friends. Now I will be texting my family and friends the referral code so I can get the 1 month free. I didn’t know about that until I was reading my contract. I definitely will never go with another service again because I switched because I heard good thing about you guys and the one I had really wouldn’t fix anything so I wasn’t happy with them at all.

My washing machine developed a leak and I called Choice right away. I did not use the Internet, I used their phone in service request. Within two hours they had responded to me and I had an appointment set for service within four days. This was my first time using choice for service, having been a Sears master agreement customer for 30+ years. At this point the repairman has already been out and we are awaiting part to fix the machine. Sadly as seems to be the case after Covid, it will be two weeks before the part gets here. But considering, great service so far.

Charlie with All Star Appliance Repair came out to check out the leak in my washing machine. Charlie took it all apart & did a thorough review of the machine & found the problem. He was very knowledgeable & honest. It was a pleasure working with him. I would highly recommend All Star.

Once the work was completed we were satisfied. He completed the job to our satisfaction. Our tub was stopped up and he fixed that. He was several hours late. There was no communication letting us know. This part was very frustrating especially when I called and their voicemail was full. Once I got through to them though a worker finally came out and unstopped the tub. Glad it's done.

Expected service did not meet coverage assumptions of contract fulfillment. Bait and switch from point of sale to service. Service providers could not meet a working family's schedule. Sometimes the service provider was a no show and did not notify customers who took work.

The technician who came to our home to repair our washing machine was very friendly and thorough. He diagnosed the problem quickly, ordered the part, and quickly scheduled a time to complete the repair. Highly recommend and was very satisfied with the interaction and time it took to diagnose the washer issue.

As asked about the technician, he was great, knowledgeable, and respectful. As of the experience with the home warranty, one of the better encounters I have had, though they want me to wait thirty days to receive a virtual gift card to acquire a replacement appliance, I would like to get it tomorrow, but there are twenty-nine days left for the gift card to arrive by email.

Wagner Repair came and fixed our air conditioner. He was so friendly and did an excellent job. I will definitely use him again if needed. I will tell people about CHW how well they are to have!! I will continue to have them for my home warranty company. Although they had Corridor Plumbing to fix the toilet, he fix it but suppose to come back to put a valve on the water supply but never came back. I even texted him and he said he had not got the part yet.

Kevin was great. This is by far my best experience with CHW selection with the company they sent out and the fastest time my authorization was approved. Kevin told me the problem and fixed it so it wouldn’t happen again. The last plumber that came from CHW didn’t do it correctly and the problem came back. Had he done it correctly the first time I wouldn’t have needed Kevin.

Technician cleared stoppage in line to toilet. He worked efficiently and explained what he needed to do. He took the time to clean up after his work. Our only issue was that the service call had been scheduled for 1:00 pm and due to the technician's workload, he didn't arrive until 8:00 pm. He did call several times to let us know where he was in his schedule.

My microwave stopped working and it took a very short time and the tech found the problem and fixed my microwave. He was very pleasant and worked fast so I could have my microwave back. I missed the use of my microwave. Please tell the technician that I was very satisfied with his work and would recommend him to a friend.

I tried to get my hot water tank fixed or replaced. First of all they couldn't find someone to service it...so I got my own plumber. He sent the needed information to Choice and had no reply. Since I was without hot water he needed to replace the heater. Choice would not pay anything because they didn't approve the replacement. Plumber sent pictures and everything. I will not be renewing my warranty with them, that's for sure.

I reported a problem with my air conditioner, not working and apparently leaking by 1015 this morning and did not hear back for any kind of a service call. And it's now almost 8 PM. I'm hoping the leak does not damage my carpet. And today is Friday so I probably won't hear until Monday.

Am having the worst experience with CHW Insurance while living in the West Coast Bay Area. Maybe they are good on the East Coast, but my experience has been frustrating. I usually don't write reviews, but I felt it was important to share my experience so others won't encounter the same issues. I am currently dealing with a leak in the ceiling (claim #**), and the earliest appointment I can get is a week from now. They have no way to prioritize my request based on the urgency of the situation, and the vendors they recommend are unresponsive and careless.

The technicians were very courteous and knowledgeable. They called ahead to let me know when they would arrive. They diagnosed the problem right away and ordered the part and kept me informed. I would highly recommend them. Very professional. I am totally pleased. They will be coming back today with the part and finish the repair.

Daphney assisted me. I am grateful that I was able to work with her. Her knowledge of what CHW offers was phenomenal. Very pleasant and kind. Easy to work with. There was no rushing on her end. I spoke with her earlier this week but I was actually working my day job and was not able to converse with her. I did advise her to call me back on Friday, so that I could take advantage of the exceptional offer that CHW have to offer. I will refer family and friends to Daphney and to CHW.

Choice sends too many promotional emails. But I've done one claim with Choice and they were good with it. The tub in the second restroom wasn't draining. I bought one of the little snake drains to do myself, but I couldn't get it. I thought it was something else. I called them, let them know, 'cause I thought it was gonna be something major. That same day, they sent out a plumber. It turned out, they needed to snake it even further than the machine I had. However, the tub clogged up again a day or two ago. I'm gonna snake it again myself, but I don't know why it clogged up again. But the techs who came out were good.

Waiting for email with copy of contact with name of agent. Tried to be as helpful as possible as made offer as company I was with upped monthly charge too much without notice. Offered to answer any other questions I had with an offer to call them back, if necessary. Did accept a reduced amount to help start me off.

The service personnel was good to deal with. CHW has not been favorable. No technicians in area that I live. One Time I was able to get help prior the technician had to come from Georgia and other times you said I had to find my own. I ended up having to do repair myself. Will not recommend CHW or renewing my contract.

Technician sprayed an air gun into the garbage disposal to clear the line and then told me to never use it again unless absolutely necessary. He hates garbage disposals. Not kidding! But he was polite and efficient.

A rep responded promptly, was informative and was polite. I received a follow up call, that I wasn't expecting, during which time I was asked for my identifying info again. That was a surprise and it had me wondering if it was a scam. But overall, my experience was good. I appreciate the emails that followed the internet and phone contacts.

I made a claim late evening around 10 pm. My garage and storage/bonus room was flooded with 1 inch of water and all the way to the street. I received a reply and appointment at 5 AM via email. The Tech was very professional and very speedy in diagnosing the problem. Water heater was approved for replacement within a few hours.. Very speedy communication via email etc.

Agent presented an attractive offer so I decided to sign up for a year. He then explained the VIP program. It is attractive but I told him that at this time I just wanted the one-year coverage. He insisted on pushing the program. I told him repeatedly I just wanted the one year right now. I even told him that he needed to stop pushing this program or he was going to lose the 1 year contract.

Response to claim was good, but to replace my unit it will cost me an additional $469.00. Sears $85 + new unit on sale at Lowe's $399.00 + installation $231.00 = $715.00. Choice's offer is only $246. Since the unit was built in, I feel that the $231.00 installation fee should be reimbursed.

David was a ton of help and very professional! I am happy with the offers and the service I decided to go with. Having a home warranty helps me feel more safe being a homeowner. CHW seemed like a great option and I’m glad I went this direction! I will be sure to refer as many friends and family members as possible.

There needs to be better communication between Choice and homeowner. I had to call to get a status update on my claim only to find out the repair had been approved. A simple email like: "your claim has been approved and you will hear from your tech to schedule the repair shortly" would be very helpful.

Choice is good most of the time when you need service and normal service, BUT if you need an appliance replaced this is just not the best, they drill the technician like he is lying that an appliance needs to be replaced then they don’t actually replace the appliance. They give you very little towards a new one, like $323 for a washer, lol… What kind of washer can you buy for that? Then they don’t give you a check like they use to. They send you Lowe’s gift card which takes about 30 days to receive it, not sure why it takes so long, so you can’t even shop around at different stores to get the best price. You have to go to Lowe’s if you want to use the gift card, the only reason I keep this warranty is because it is cheaper when just needing service.

A repair technician was assigned promptly. They showed up on time and completed the work after they had to leave and pick up a part. He was very nice and communicated the issue and repair in terms that were understandable. I would probably use the services of this vendor even outside of CHW.

I recently purchased a home warranty for my aging grandmother's home. A water line in her kitchen started to leak and we then filed a claim. When the plumber came, we paid 100 fee to be told it's not covered as it was a pre-existing issue. If the pipe leak was preexisting, we would have had it fixed, but it was not and the leak is clearly new. Shame on you for taking 100 and spending 10 minutes in her home.

He has to return to do the job next week but he was on time and very nice. Hopefully he will fix the problem scheduled on next Wednesday. He has to repair a pipe in the shower. You can ask me next week again and I'll let you know.

The plumber was nice but nothing is getting done..so far. My insurance won't cover until we know where the leak is for sure. The plumbing company is suppose to contact the people who installed the shower to see if the leak is their if not then it has to be somewhere in the pipes. If the leak is in the pipes then my insurance will cover the damage.

First of all, I do not like the process of getting a technician. I do not like that when you request a technician, Choice simply sends an email that has an appointment already set with a time window. This has been an ongoing issue. I feel the provider should call and discuss WHEN and WHAT TIME would work with the customer. Email is NOT the best form of communication when setting up service. I do not always check my email daily....and the service email jas gone undetected in the past. Having a provider just show up is not acceptable. AND worse, not being home when someone shows up is worse. This would not happen IF a phone call had occurred to establish an acceptable time for service.

This guy was so great! Fixed everything and very nice to work with. He was very nice and showed up even before his window to assess the problem. He worked fast and stayed longer to make sure that our HVAC was working after he fixed it. I would definitely recommend him to another customer and hope that he will work with us again.

Service was great. Everything I needed fixed was covered. My appointment was scheduled fast literally the next morning. That was very important to me with the current hot temperatures. I value having the warranty because when things happen I feel confident that my problem will be fixes. I would highly recommend this service to my family and friends.

Tony who came to check on appliances at my house was very friendly, and did quick analysis and corrected the problem. I have no problem in recommending him to others. He called in advance that he is coming so, I didn't have to be concerned that there is a stranger at my front door.

While speaking with the young man he explained everything throughly. The young man I spoke with was very nice and went down to what I can afford. I hope and pray if I ever need it, it will go as smoothly as it did with purchasing the warranty. He never pressured me.

Choice made immediate contact with me within 24 hours and set up an appointment with a plumbing tech. The technician was on time, polite, clean, thorough, and accurate with their assessment and repairs. The technician also took the time to explain every step of his process to assure me all was going to be well. I highly recommend Choice. They were far better than the other two carriers I had previously! #1 for me!!

I have had a technician come out twice in the last three weeks to fix my dishwasher and the original problem still has not been fixed. The technician said that the insurance company approved a new dishwasher and CHOICE says the claim has been resolved and will not replace dishwasher even though the original issue has not been resolved.

I paid $2250 for a warranty with CHW. I put in a claim for my hot water heater, and my claim was denied. Now they want me to pay $2925 to renew. Now I have to pay $2300 to replace my water heater. Why would I pay $2300 to replace and then give them $2925 to renew. I would not recommend this company to anyone. You think if you pay that much you would not have anything to worry about. Not with Choice Home Warranty.

After a lengthy conversation with customer service manager in reference to why they were charging me for a Coil for my AC..HVAC Tech had said I did not need one but after y service manager Deanna ** said she would not complete the order I paid. But she said they would not charge me but they did. I called customer service manager today and she said she would send me an email reversing the charges but she did not! I would like to file a complaint against Deanna **, this was not good customer service1.

Our refrigerator would not freeze or cool, so we call Choice Warranty and file a claim. Within a few a company that had qualified repairman was dispatched to our home and the problem was solved. The technician was punctual, trained, and found the problem. We paid our $75 and job was complete! It was that quick!

Very knowledgeable, friendly and helpful. He explained everything very thoroughly. I don't know what more I can say, he was just very very good at his job and we are happy with the service he provided.

We have an insurance coverage with Choice Home Warranty to cover repairs and or replacement for our main home appliances and equipment. We recently had issues with our AC unit and contacted them and requested for a technician to come and have a look at it. Their conclusion was that the AC unit required cleaning and adding refrigerant. We were not satisfied with the technician that Choice Home Warranty. We subsequently hired another technician, separate from Choice Home Warranty, which evaluated the system, performed the cleaning and adding of refrigerant required Choice Home Warranty. The AC system still was not cooling properly so we contacted Choice Home Warranty.

If I could request R&D appliance repair for all my appliance needs I would. Rasco is awesome, knowledgeable and courteous. I would only trust him in my home and appliances. There are other companies that have been sent to my house which I have requested NEVER to be sent to me ever again. This man here, will always be request for sure.

Our pool pump motor stopped working. I called and put a claim with Choice and within few hours I got a confirmation email with Technician visiting details. After that everything went as planned without any issue. We really appreciate the Choice Home Insurance and the service company for the quick response and pump motor replacement.

Scott and Josh were great. They quickly diagnosed the problem and showed me what was wrong. Unfortunately, due to wear and tear and age of my pool heater, it needs to be replaced. So we will see how the rest of the claim goes. But I would recommend these guys in the future.

The technician was courteous, professional and knowledgeable. He was very careful in protecting the adjacent surfaces and to not damage the flooring under the appliance. He quickly assessed the problem and, although the repairs have not been made yet, parts were quickly ordered and a return installation trip has been scheduled.

Took a couple of days to get A/C technician out to investigate my issue with condenser water backup. Sears (A&E Factory Service) was assigned to my claim. I had an 8 am to 5 pm appointment and tech arrived promptly at 8 am. After the tech looked at my issue, he said the condensation line was backed up, but his company in SC didn't handle plumbing type issues and I needed a plumber. I paid my service fee to Sears. I then called Choice Home Warranty and they sent out Air Conditioner Pros, who handles HVAC and plumbing, the very next day. Brett with A/C Pros was very prompt, informative and courteous. I did not have to pay another service fee. I recommend Choice Home Warranty.

The technician you sent was most kind in getting to us sooner than we were told. He lived quite a ways out and worked quite late to get us taken care of, however as we had hoped the problem to be solved, it continued to leak and hiss. Unfortunately we could not wait on him to come back as this was on a Thursday and we were to have to wait another week. We live with a dementia relative that could not understand what was going on.

This Warranty is a scam. They keep rejecting every clam I submitted. I have Choice Ultimate which is the premium one. Don`t waste your money. They believe whatever the tech told them. One came and he did not do anything and I ended up paying service fee. $75 for not doing nothing.

Mike was very nice and explained what part needed to be ordered. I received an email showing he will be here 5/22/24. I never received a call or email or text that he was not coming. I stayed home 1/2 day waiting. Then I found another email from Choice Warranty showing he would be here 5/29/24. Again no show or phone call, email, or text. There's no phone number available for me to call. These missed visits were very disappointing.

Ice maker not working. The ice maker has a water leak and the ice gets frozen in the bucket. Tech came out and because the ice was frozen in the bucket he said he would have to come back after we defrosted it. He turned the water off to the ice maker. We defrosted it and a different tech came out and said it looked ok and he would have to come back to replace the ice maker. That is the last we have heard.

Everything went well with tech and the tech fixing it. The only thing I had a problem was that it took too long for the company to send tech and fix the unit. Had to wait 4 days and it was very hot. I understand it was memorial weekend but still would have been great to send sooner.

Whoever took my call on May 30th 2024 needs a raise. She was very patient and helpful. I was frustrated with my claim but she handled it so professionally. Keep your good employees happy. :) She's a keeper! It's people like her that makes me want to renew my account.

We have just made our first claim since becoming CHW customers earlier this year. The process for submitting a claim was very easy to do online and the response time was very prompt. CHW made sure we were kept in the loop as to where our claim stood and what would happen next. When the claim was approved, we were notified by CHW outlining the next steps. The responsiveness of both CHW and the local company providing the services have been a very positive experience for us. This is our first experience with any type of home warranty program but we have become believers in the services they provide and the advantage of having a plan such as this. We would highly recommend Choice Home Warranty as a premier home warranty company. Thank you for your help.