Choice Home Warranty Reviews

The GE Refrigerator with a bottom freezer section developed a Leak. Prompt Appliance Technician came in. Immediately deciphered the issue. Excellent service, Very efficient, highly Knowledgeable and friendly. service. The drain line was plugged. He defrosted the freezer section and cleaned the drain tubing. He cleaned the area very well.

I was very pleased with the quality and experience of two respective repairs of my air conditioning in the living room and washer in my utility room. Both services were highly professional and quick on finding the problem solution. Also it took me a $100.00 dollars for each repair, much lower than I would have otherwise paid without the insurance.

The service pro arrived timely and was very knowledgeable, professional and efficient. He diagnosed the problem quickly and completed the necessary paperwork to get my issue resolved quickly. He asked intelligent questions and was obviously an expert with Frigidaire. He called me 30 minutes before arriving and was punctual. Very satisfied.

I filed a claim with Choice warranty about my 11-year-old water heater that stopped working. When I first spoke to the REPAIR man on the phone, he said there were a number of parts that would have to be replaced, and his recommendation would be, because it was 11 years old, to replace the water heater. The person in charge at the Plumbing company told me the same thing and said that she had recommended to Choice warranty to replace the water heater. However, Choice warranty, pointed the finger at the vendor and said that they said they would replace the parts instead.

I am disappointed with Choice Warranty on the time involved to get a technician out on a previous call (a/c). I am also disappointed on cost I had to pay for garage repair - Received no monetary help. I paid full estimate. However, all repairs were good, & am satisfied with technicians.

Like other home warranty companies, you can expect to have "non-preferred" treatment by their contracted companies as far as appointment times are concerned. My heating went out in the winter and the appt. was delayed by 2 days. The service techs that came were very good. Knew their business and got my system up and running that day (just a blown fuse on the control board in the air handling unit). Then I had to listen to a "fear filled" sales pitch to encourage me to buy a new $15,000+ system in order to save my health, etc. If you go into this aware of the tactics, you'll get what you need done. Always let the techs know you never make a decision on the spot, so you'll take their information and consider it for a while and let them know.

The technician gave a quick assessment of the problem and was able to repair quickly. Technician was professional, arrived on time, and was able to repair the damage quickly. The problem came to be a relay that had burned out causing the circuit to be broken in the master bedroom.

Vey please with service and repair. Technician and Choice communications were professional and service oriented. Problem was handled. Work was done with quality and timeliness. Technician arrived on time as promised.

My washing machine, began grinding and crunching noises through all its cycles. I went online and requested the service, paid the initial $65, and within the week they sent out a certified Maytag repairman. He was extremely neat and professional with great respect for my home. He wore shoe covers. He had all the parts to finish the job. He was in and out, and the job was complete. My wife and I were both thrilled and happy we have Choice Home Warranty.

Tech did an exemplary job in identifying the issue and remedied the matter in a timely manner during the visit. This gentleman was very polite and professional. The only downside is the lead time it took from the request date to the day of service was over 2 days.

I was pleased with the service I received when I called to put in a claim to have my oven repaired. The rep I spoke with arranged to have someone to come out to look at my oven within a few days. She was also very helpful with assisting me in locating the model number and serial number on my appliance.

I am so thankful for my home warranty when my refrigerator started leaking. I was worried about potential water damage and costly repairs, but the process was seamless. I filed a claim, and a professional technician was sent out quickly to diagnose and fix the issue. The repair was covered, and I only had to pay a small service fee. It was such a relief knowing I didn’t have to stress about unexpected expenses. I highly recommend this home warranty service to any homeowner.

The spin cycle on my washing machine stopped working. I called Choice and they sent a repair/adjuster person to my home. He said that I needed new parts and that he would order them. A few days later I received a cash settlement offer from Choice that I Decided to accept. I’m very satisfied with my Choice Warranty. I will happily recommend them to family and friends.

Everything was handled well ...Timing of service was good..Service person was good. I guess the only issue, I could say is giving me $246 for the dishwasher is a little on the low side and it seems like a long wait to receive the gift card for the dishwasher....

Michael ** was our technician and he did a great job. I would recommend him to anyone who needed any electric work. I would give him 10 stars If it was available in the survey. If I need any more electric work I would like to have him sent to do the work.

The plumber was very professional, worked hard and fast. Got started soon as she got to my house.. She also had everything set up so it was easy to make my payment. However I’m trying to understand the process because I cannot afford to pay $85 for every single issue. For example not only was my sink stopped up. I have a problem with my toilet and my tub and she was only allowed to do one service was which was the sink so in order to get other things done I would have to pay $85 for each service. That’s over $300.

From the time I reported my heat was out I received nothing but professionalism from the team at Choice Warranty. Very customer oriented and knowledgeable. The repair was done quickly and professionally, with no stress on me. So glad I changed companies. I will and have recommended Choice Warranty to family and friends. Great working with them.

I had my Lennox iComfort Thermostat go out knocking sound within hours of each other. I contacted Choice Warranty. The rep was courteous and friendly. She sent out two different technicians within a couple of days. The technician came to look at my refrigerator, was able to fix it same day. The thermostat was inoperable and Choice Warranty approved to get it replaced. Can’t thank them enough!

The plumber was courteous, knowledgeable, on time, fixed the leak quickly. Very pleasant and professional. He was accommodating trying to set up the appointment as quickly as possible. We went up and back trying to fit in my schedule but the plumber worked it out as quickly as possible. I was very pleased.

Jim ** was very patient while I verified he worked for Choice and he got me a great discount for being in the military. Very professional and courteous service. I would highly recommend Choice and Jim for anybody serving or retired from the military. The price was also very good!

Amir was very knowledgeable and friend. Well done Amir. Cover all coverage and answered all questions. Cover all cost for coverage and never had a problem coming up with info or answer. I only hope if service is needed that it is as good as the service I received today.

PLEASE DO NOT USE THIS COMPANY. They are basically a SCAM. Even if you pay more elsewhere, they will not screw you over when a part breaks and they deny your claim because "This Agreement does not cover routine maintenance or malfunction due to misuse, abuse, neglect, or physical damage..." and they get to change the definition of "normal wear and tear". I had to have 2 plumbers look at it because of this and it cost me thousands even though it's supposedly covered. Not only that but they take DAYS to get you service and try to cut corners in the end. I'm going back to American Home Shield because they NEVER jerked me around like this and made me wait OVER A MONTH with no hot water, just to tell me it wasn't covered.

We were away for several days for a Celebration of Life gathering after the passing of my mother. When we got back our refrigerator was out. We didn't know what happened of course, because we were away. Called Choice Home Warranty and within 24 hours we were connected with a Technician and had an appointment set for a Technician to come.

This was the first time I receive service from you and I was very happy and very pleased with the service that I got. The service guy was very friendly. Very courteous and very prompt. He did a very good job. I would definitely recommend a friend or family to this service. Thank you so much. I am happy that I found this company.

I feel that my experience is a good one. I called to get a repair and it didn’t take long before I had a service answer. The repair was smooth with no complications. The ALS company did an amazing job on the repair and I would gladly use the ALS service again.

My wife shared her concern about a gas odor when using either the upper or lower oven of our kitchen range. I called for a service visit and within two days a tech was at my home. I was contacted the same day I called with a time and day when the tech was to arrive. This was not an emergency issue so the set up was fine for me. When the tech arrived and inspected the item he said it was probably due to an igniter issue and replaced the component. He turned on the ovens and no gas smell was noticed. I'm so glad he anticipated the problem and corrected the issue the same day. I feel much safer knowing we won't have a gas explosion or an issue with carbon monoxide.

The technician was great but dealing with the warranty people was a joke!! I have not been happy with you guys on anything I have needed!!! You always want me to renew my contract but I wouldn’t renew it even if you gave it to me. I don’t know why you even stay in business the way you treat people. I would think you would change the way you work but I guess if you get our money, after that you don’t care.

Leo serviced my dishwasher with concern that I know what happened and what to look for if it happens again. The service was excellent and expedient and would recommend him to anyone in the future. It is a great feeling to know that a capable person is taking care of the problem. Would have him any time.

He arrived on time and made everything work again. Feels so great to not have a fire hazard. Josh was very pleasant and respectful. Great sense of humor. My cats liked him and that says a lot. Give him a raise. It is great to have a switch that doesn't crack.

I called on Monday and I received a email that confirmed the appointment, someone will come on Thursday although I was worried about the leakage and waiting until Thursday but The service was phenomenal. Ramon came with positive attitude and explained the diagnosis clearly and fixed the problem. I truly appreciate his service.

My technician's name was Julio and he was absolutely the best! He called about half an hour before he arrived and arrived during the window of time I was given. He asked me a few questions to get an idea of what was wrong and went right to work. Not only did he diagnose the problem correctly he had the part needed and the washing machine was fixed that day. Thanks to Julio I am now happily catching up on my washing. Thank you, thank you!

Tech on time and fixed the problem until parts could be ordered. We have used this company before and have very satisfied, technician very good and reliable. I highly recommend this company and warranty service. They provide great service for the price and are very helpful in resolving any issues that arise.

My oven was broiling when baking was selected. The repair was scheduled quickly and he tried to repair the motherboard. It worked for 1 use and then didn’t heat at all. I contacted him and he came a week later to determine the motherboard needed replacement. He ordered and returned in 5 days with new part. The process took 3 weeks but it is repaired!

On schedule, courteous and efficient the technician had to go in the attack to work on the fan ducting. He also had to cut some of the ceiling to accompany the new fan. The new fan is bigger and extremely quiet. I would highly recommend Man Power Electric and Choice handled the claim fast and professionally

Fixed problem and showed me how I can fix myself. Very polite and professional and fast. 2nd time same plumbing co came for two different problems. Both times they were terrific. They cleared a drain problem and a flapper inside a toilet. Gentlemen worked hard and completed job to my satisfaction.

The claim was fast and the Technician that came out was Super. It was nice to put in a claim and be able to pick an appt: time at the same time. The Technician was very knowledgeable and polite. He even rescheduled when I had a problem at work and had to cancel.

Great and fast service. We hope they will return to fix the leak as soon as possible., When Choice Home Warranty approve to replace the parts and labor. We are just waiting the technician to give us a call. So far we haven’t heard what the next step or when the technician is coming back with parts.

Got in touch with us immediately. Very prompt on coming out to repair our heater. Knew exactly what was wrong. Had it working within an hour. Very professional and kind. So pleased with his service. Definitely would recommend him. He explained the problem and what had to be repaired very well.

I had boiler issues with a older boiler. The technician named Chris came and looked at it, and replaced a couple of parts on it, and it's performing well no issues. And saved thousands of dollars by not replacing it. So I am very satisfied with Aneco Engineering, Chris was on time for the couple of appointments. And shared knowledge with me on what and, why he was performing the sequence of tasks. Very professional and courteous.

The person I spoke with on the phone was able to set me up with monthly billing and was able to answer all my questions. This is the first home warranty I've purchased and it's the peace of mind that's such a welcome feeling; no more expensive repair bills! I think I'm to like this!

Still waiting for a follow up call from the tech. The problem with the circuit board was not resolved. I was supposed to receive a follow up call today. I have waited all day. The tech did an amazing job and was very friendly.

Called to get info about coverage, cost and service company response time. Phil answered my questions as to what was covered and explained the response time, explained what my cost for the plan would be and the different options that I had. Also explained that as a senior that there was a discount available.

He checked bathrooms, hot water tank and outside faucets. He said leak was probably underground. He recommended a leak finder and said it would cost over $300 dollars. We, my 63 year old daughter, and I (93 years old) dug up the water line. My son later came and dug under the sidewalk and found and fixed the leak.

The salesman was very helpful and was willing to work with us on price. I wanted to wait a while before making up my mind. He wanted me to commit and eventually I did. I look forward to having Choice Home Warranty handle my home warranty needs. I have used another company for a number of years. They have taken care of the issues when needed. I would prefer to have the service technician come when the appointment is scheduled. In the last year, they have been unable to make the appointments 50% of the time. The appointments have been rescheduled, but I would prefer people honoring their commitments.

To date they have been the first contractor sent from CHW to show up on time, complete the assessment, and then return to complete the job. Jeremy did a fantastic job with an excellent turnaround time. In fact he showed up earlier than expected due to a no show, he submitted the warranty and got approval the same day, and was able to get the part ordered and installed the next day.

There was a leak in my master bath that was dripping down into my neighbor's apartment. Choice sent us a wonderful local plumber who was able to resolve my leaking toilet issue. He was friendly and knowledgeable, prompt and skilled! Thank you, Choice Home Warranty! We appreciate your efforts on our behalf!

Excellent service so far. I needed to take a little time to read through the policy details to understand the process, but it has been an easy process with no hassles. The process is clearly written and followed through. The staff has been pleasant, understanding, and easy to work with. Thanks for providing this service.

I was not at the house when he came but my daughter and sister were there. My daughter said he was very nice and helpful. He explained what was going on and showed her everything he was doing. He also explained to her that we can't put a lot in the front loading washer cause he gets backed up.

Had a leak from the ceiling on Saturday. Called Choice warranty immediately, and within an hour, I was provided with the contact of OSP Plumbing. No one was picking up the phone over the weekend, but someone picked up the phone on Monday morning and set up an appointment on Tuesday. The plumber Nicolas was very professional. He called 30 minutes before arrival and kept me informed throughout the process. He identified the problem, obtained approval from Choice Warranty, and repaired the leak within 2 hours. It was a very soothing experience.

Follow-up and service with Choice has been great. The Vendors sent to my appointments are all polite, professional and qualified. My appointments were made quickly and the Vendors kept me posted on their time of arrival. Payments for service were easy to make as well. I am appreciative of the Choice Home Warranty Service.

Over time Our GDO was working inconsistently and finally stopped working altogether. I contacted “Choice” and a W.O. Was issued. I was then contacted by a local technician with an appointment date and time. The technician suggested we probably have a broken spring. He was correct. One spring above the garage door had broken. The technician arrived on time for the appointment and dismantled the parts necessary to remove the springs. After inspection, I the technician recommended replacing the bearings, which I agreed to.

Very polite and to the point. Provided assistance to replace the refrigerator as the parts are not available. The check is going to be mailed home instead of a Lowe's card. This will help me to replace the item quickly as I need a replacement immediately. Overall a nice experience.

Dryer was making noise and would not start sometimes. The repair technician arrived on time and replaced worn out rollers and belt, and removed deposits from the drum. The dryer is now working properly. Also provided hints on proper operation and care of the dryer. Very satisfied with the service. Would highly recommend this technician for future work.

"Although this company waited until 5 PM, the scheduled appointment time, to inform me they wouldn't be coming — causing my tenant to wait all day for no reason — I’m still giving them 5 stars. They came the following day and quickly resolved the issue. However, my service fee was $100, but they sent me an invoice for $106, which was frustrating. I called Choice to confirm that there are no taxes on service fees, which turned out to be accurate. Just a heads-up: it's a small difference, but companies know exactly what they’re doing."

The technicians Demetrius and Allen are skilled in troubleshooting and installation of the many ordered parts. It took 3 trips and 2 sets of parts to get my microwave working. I especially appreciate the friendliness and respect Demetrius showed when explaining about the microwave as well as general conversation. I believe it would have been cheaper and more expedient to have simply replaced the microwave since it took about 3 to 4 weeks to fix, but probably Choice would not have covered the purchase of a unit of equal quality. Now, with all of the replacement parts, I hope to get good service from my microwave for many years. If other appliances require work, I hope to get the same service company. Highly recommend them.

This warranty service used to be very good but now in the last year or so I have encountered a lot of issues. They don’t seem to care about my issue. My toilets were both clogged and couldn’t use them. They said they didn’t do emergency issues so I had to wait until Monday, and it took 24 hours to get an OK to proceed. And that ok had stipulations. Also, my fridge has been fixed 6 times for the same issue. When is enough, enough?

Washing Machine was making noise. Dimitri from Real Appliance Repair did an excellent job. The one part would not come out but Dimitri was determined and worked on it for an hour until it finally freed itself and he was able to replace the parts. Machine is working fine now.

I called into Choice to file a claim on my GE refrigerator. It was easy to follow the prompts on the phone system and talk to a live agent. I explained to her what the problem was with my refrigerator. She was very helpful and told me she would contact a technician to evaluate my claim.

My Tankless Water Heater stopped producing hot water. The technician who was dispatched (Juan Torres from Pro-Integrity Plumbing) was very knowledgeable about tankless water heaters and was able to diagnose and identify the problem quickly. On top of that, he was very courteous and professional. Well done Choice Home Warranty!

Our technician was very good. He arrived on time and quickly fixed our toilet. It works better now than it ever did. He was great. His personality was very personable. It was an enjoyable experience. He even took time to enjoy my dollhouse that I built from a kit and all the furniture, etc. that was in it.

However, once I purchased the basic plan. The upsell was a bit annoying but I purchased an upgrade online. The salesman approached me 3 times, ignoring my decline and saying the same thing over and over. I had to be emphatic to get whom to follow through with my monthly upgrade.

I signed up for a three year warranty plan on Monday, March 2. The gentleman with whom I worked was very kind and seemed knowledgeable. Since Monday, however, I have received more than one phone call each day ostensibly to verify my contact information, but in reality, trying to sell me the ADT home protection plan. Each time I have declined the plan and asked to not be contacted about ADT again. The calls continue!. Today, I had a call at approximately 6 AM my time from a woman named Brittany. I told her I was in a different time zone which she could clearly see because she wanted to verify my Nevada address. She was persistent, rude, and bordering on obnoxious in her pursuit of selling me the ADT plan. Eventually, I hung up the phone.

K & L HEATING AND AIR CONDITIONING LLC and GE Appliance. I had a ac and a washing not working. The appointment was quick. Both techs showed up on time, called when they were on their way. They were both very friendly and had the work done in no time. Thank to both company. I would recommend to a friend and family.

This is my first claim with CHW. It is also the first time a tech actually came earlier than expected. It is also the first time a tech actually brought the part with him. I am extremely pleased with the service and warranty.

Choice Home Warranty took my claim for my microwave and within a few hours I had an appointment to have my microwave repaired. To me is a very good timing. The claim technician that I spoke with was very helpful (just a little hard to understand) but it got the job done.

Absolutely a scam, they want you to buy a home warranty for a new home, I purchase 2 home warranties for 2 homes, cold weather caused an older furnace to go out, they stated it was a pre existing condition, at that point why buy a home warranty, all appliances are used when you purchase a home, asked for a full refund on both homes and they charged me 1 month plus a 50 fee each, stay away from these scumbags, go with First American Home Warranty, I buy and sell real estate for a living and, WARN YOU DO NOT USE THIS COMPANY FOR ANY REASON.

My dishwasher was not getting water. Shaun was able to get it fixed quickly and explained a couple things about the dishwasher that will help me in the future. I highly recommend him for any future work. I was very happy with the service call.

He came and evaluated all of my plugs and circuits and then repaired the faulty parts. After the repair he did a thorough check of all electrical parts which made me confident that the job was done well. He was pleasant and friendly while here and provided me with education on some electricity issues which I was unfamiliar with. Overall the whole experience was very nice and different from many other repair services I’ve had in the past

The technician was great. He explained what the problem was and put in the order for the parts. He couldn't fix it the same day. We will see if the parts order gets approved. However, I was not happy with the actual Warranty Company. They specifically said I wouldn't have to pay the $75.00 fee this time because the last technician was a waste, and I paid him for nothing. But then after the technician got there, they told me to pay and I would get credited for my next call. I felt like that was dishonest.

I would like to say thank you, I have never had such a pleasant experience with a repair. The gentleman that came was extremely knowledgeable and professional, he asked what was going on and immediately had an idea of what was wrong. He tested the refrigerator, went to his truck, came back and installed a fan and was on his way. Thank you Choice Warranty!

We will find out down the road. If they can repair or replace everything they say they can, this will be a great asset. Looking forward to many years of service. We were talking about a plan which cost $53.00 a month. Then he said he could get us a senior plan, which he had to check on. He came back and said we could get a senior plan for $41.00 a month. I appreciate him taking his time and checking on this for us. Thanks Alberto M.

My washing machine was not spinning the water out. So after trying to get it to spin I called Choice Warranty Co. They scheduled me a technician that day, but the tech couldn't out for 4 days. The technician seemed very knowledgeable. I found out in a couple of days that the motor was bad & it couldn't be ordered any longer. So Choice agreed to give me a comparable check to replace my washer.

Awesome services rendered! I appreciate it! I have had 3 claims in a few weeks due to frozen weather and all were taken care of professionally and I am very happy! They were fast and efficient and contractors contacted me quickly and took care of the problem, thank you so much for everything.

We had Choice 5 years ago and it was fine, needed it once. Here in WV restarted it a few months ago and 2 weeks ago noticed a sewer smell. Had somebody go under the house and the Y in the pipe is either cracked or loose. Called them on 02/26 and no answer, left message, no call back. Called the next afternoon and they said they would get it to the scheduler. Didn't hear anything from Friday to today, Tuesday. Got an email to do it ourselves but we would have to pay the service fee (each time) and submit an estimate to see if they would approve.

Giermo was extremely professional, knowledgeable, and respectful. I have zero complaints and nothing but high praises for Kaizen Electrical Solutions LLC. Giermo went above and beyond to answer every single question I had, look at every single electrical concern in my house, and provide useful and honest feedback. I will happily recommend Giermo and Kaizen Electrical Solutions to anyone who needs any kind of residential electrical issues.

Julia **

I put in a claim with Choice Warranty to send a technician to fix an issue with my lights that happened after a storm and power failure. I was told by the technician that they are only allotted 1 hour to diagnose an issue and if they cannot find it within that time they have to request additional time but they almost never get approval. In this case it was denied so I filed an appeal. I had a conversation with a very rude case manager, who spoke to me like I was an imbecile and was told that they would not approve additional hours for the diagnosis or repair because the issue happened outside of the house. I asked was that because it was a storm that caused the issue it is not covered. He just kept repeating himself and saying, "Let me break it down for you or let me say it again" which is very demeaning but he never explained or really answered the question.

He was Very knowledgeable. He Was able to take care of the issue right away and he Came on time. He had the part necessary for the repair with him in his truck and was able to fix the A/C the same day. I would recommend to my neighbors.

They denied 2 services, garbage disposal went bad and they would not cover the same one but a cheaper one and they said it was an upgrade for me, how is that even an upgrade, a different one garbage disposal would of need new plumbing and pay more, either way I ended paying extra. No savings, no point in having warranty. The other the dishwasher they didn't cover because it has a preexisting condition and the tub burn out and they wouldn't cover it because we got the warranty not too long ago. Schedule appointment with claims specialist and they don't call you back, and they hang up on you. Worse customer service. I had 2 warranties and never did a claim on the other one ever, just canceled both. Forget this company.

I have never had such poor service. Whenever I call to talk to an actual person, I can tell that they've got an out-of-country call center. We started having an issue with our dishwasher during the week of Christmas. Here it is, going on 3 months later, and 4 re-assignments later, they're now telling us that they'll give us $246 to replace it. We have to pay for the installation and haul-away of the old unit (which, by the way, isn't that old, it's a 2022). The warranty has not given us any service but the bare minimum. No attempts to get a tech out right away. So disgusted it's not even funny.

The technician was super, communicated well and was flexible with scheduling. Choice Home Warranty could do a little better in being available by phone to answer questions and for some items in general be quicker on scheduling for higher priority issues. Not being able to get through to a human on the phone is extremely frustrating and makes me feel like just a little decibel number in a sea of customers that CHW only cares about for profitability, not actual customer service.

First off Choice was very quick at responding to my online claim, they had a tech scheduled within 30 minutes of filing. The tech that came out, Irving from MAXCOMFORT was absolutely amazing!!! He was quick to respond to calls and text and was quick to order parts and get our furnace up and running as soon as the part came in. 5 stars for Irving and Choice with this claim!

I was just finishing looking at what CHOICE had to offer on the website. Before I had time to process the policy, I received a phone call from an agent. My only complaint is that, that was too fast! Angel ** was businesslike and delivered information professionally. I am hoping to have such a positive, quick response when I NEED the service.

The techs came out to my house and promptly repaired the shower faucet cartridge. It put up a bit of a struggle so they had to go get a replacement pin but outside of that extra trip for parts the whole repair only took a few minutes. The technicians were very courteous and personable as well. Would reccomend both Choice Home Warranty and Arizona Drain Pros to anyone.

They were called and came right out and diagnosed the problem. The guy from the plumbing company called the boss with pictures and it was shortly the claim was oked and it would only be a few days to get the equipment. No one could have been happier with the companies than I was.

This is my first claim but so far everything seems to going very well. Will have better knowledge and experience once we have contact with the repair team and their decision and how to proceed from there before I can make a true and fair decision about my experience with Choice Warranty company.

Filed claim on February 23. Claim resolved Mar. 3. Takes too long to get an appointment. The company advertises 24 to 48 hours response time. My last couple of experiences was not that... both of these appointments was like four days before the person could even respond the first company that you gave my claim was unreliable, called scheduled to meet did not show.

The worker that came out to my house was an outstanding worker and did his job well. He was very kind. He was very knowledgeable in his work, he came in and got the job done thoroughly. Braxton ** from Okc Plumbing assist the problem and fixed it, done a well job, outstanding worker. I recommend him for all my jobs

The technician arrived on time and determined a new part is needed to complete the repair, the part has not arrived as yet so the repair is not completed. I would have given a higher rating once the part arrives and the repair is complete. The technician said the part should arrive either today or tomorrow and he will contact me to schedule a time for him to return and complete the repair.

Technician was very efficient and knowledgeable. Explained everything that he was doing. He cleaned up after himself something that not all plumbers do and I appreciate that as it is difficult for me to do. He arrived when he said he would be there. I hope if I have another event that he will be available to service my problem.

After putting in several claims, it seems to be more and more difficult to try and get repairs done within a reasonable amount of time. I was without heat for over a week waiting for a repair and then once it finally was done it ended up breaking again within a few days. Out of disgust I called them outside Contractor who had worked. With Choice Home Warranty in the past and was told I now needed an addition to the work. I’ve already done to put a new burner in. I ended up opting for a whole new furnace feeling I could no longer count on your company, keeping me safe and warm in the winter. Very disappointed, especially since I have four homes with your company. I had asked for someone to call me and still have not had a response.

Contacted CHW in regards to my garbage disposal wasn't working, they sent a tech to fix it without delay and tech came and replaced it in very timely and professional manner. Just called today about Water Heater leaking and was informed by email that it is scheduled for repair this Wednesday 3-5.

Very nice guy Lorenzo. He worked to get me the best price and what I could afford at this time. He was to send me his personal number and email which I never have received. Would like that info so I can enter a contact card for him and the company on my iPhone.

The pool skimmer and vacuum at the bottom of the pool was not sucking up the water to eliminate the dirt and pop-ups weren't working. Almond Pools came out quickly & fixed the issue. Daniel was very nice, showed me what he was doing, what needed correction and what maintenance the pool could need in the next few months.

Very helpful and very easy to make a claim. The minute they answered they knew who I was by name. Went over every step of the process with me. Very professional young lady and knowledge of making claims was impressive. Went over the whole process of what to do when qualified technicians are located.

It was so easy to use the website and file a claim for service. The service cost was printed right where you could see it and easy to use the credit card on file.. There were plenty of available service appointment times throughout the day and next few days..

The service tech was fantastic. But it took so long to first find someone to pick up order. 2nd it took long for to get on schedule. What should my expectations to get service? I thought it was a couple days. Last few claims have taken longer than 1 week.

Deborah ** did an excellent job both times she had to resolve my plumbing issue. She is very thorough, hard-working, and professional. I would recommend her services highly. She called before she arrived. She cleaned up after she was finished. She was knowledgeable and answered all my questions. She was willing to work on Sunday to finish the job. I was very pleased with her work.

The salesperson that I talked to was very knowledgeable and offered a few options for length of coverage. I chose just a one year coverage because I am not sure what my situation will be in 12 months. If the longer coverage is offered when my policy renews, I may opt for a longer policy period if it is available.

Choice Warranty Company dispatched a repair person very quickly. The repair person was extremely knowledgeable, and efficient. He reported his findings to the Choice office and they contacted me in a very short time, telling me unfortunately the parts I needed were not available and they would be sending me a check to replace the washer. Excellent service every time I contact them. Well worth the contract price, for the peace of mind.

Very professional, very courteous, he told me what is wrong, he took it apart, found the problem was the motor. Told me motor going out, needs to replace, he will order, maybe 2-3 weeks. He explained the process of ordering, and how long it will take. I already have been receiving parts. I will save for repairman.

I called Choice Home Warranty one day and they scheduled the repair visit for the following day between 1 and 5pm. The LG repairman was very friendly, but professional. His arrival was timely. He was able to repair the washer quickly. The washer has been working fine since his visit.

I have been a customer with Home Serve for over 20 years for the two homes that I own. I have maximum coverage. My bill for this was over $130 for each home. A couple of years ago, they stopped their replacement policy and they never insured apppliances but did not lower the cost, in fact went up in price. I was looking for a Home Warranty that includes appliances and replacement, if necessary. I contacted Choice and was so pleased that they provided the appliance coverage, home coverage, utility coverage, and was only slightly above $50 a month. Such a bargain. I am not changing to Choice Home Warranty.

Outstanding service. Prompt and detailed. Very satisfied with the whole procedure. I saw TV commercial and debated about it for months. Decided to take a chance. Person was very professional and listened to my concerns. I would recommend this service to my friends. I think I saw Al from Tool Time once. Believable guy!

I have had to use my policy 2 or 3 times since getting it. The claim process is easy to use and technicians are usually scheduled quickly. A one-time service fee is a lot easier than having to replace appliances or any of the other covered items of my policy. I would recommend a home contract for the peace of mind with costly home repairs.

Had a problem with my washing machine, put in a claim. And technician came inspected the washer and submitted a report and received a email later on in the day for a credit to buy a new one. Since the machine was over 7 years old. It was not worth fixing so. I received a credit voucher to get a new one by email.

The technician was thorough and explained the issue in terms I could understand. They arranged for a qualified Service Provider to repair or Replace my water heater. Choice Warranty was speedy in assigning a technician. I recommend Choice Warranty without reservation. They have always provided excellent service. Most importantly, they cover an abundance of appliances.

I was unsure if these Home Warranty programs were scams or actual services. Filed 2 claims on same day, CHW provided a repair person who fixed both items. But they did have a problem getting someone to take the job. The repair person who did come was excellent. Interested in renewing my plan.

Dishwasher not cleaning dishes. The technician came and replaced the soap dispenser. I did one load of dishes after that and when I attempted to do another load 2 days later the lights on the console wouldn't light up and I couldn't wash that load. I really need my dishwasher so please fix this problem or replace the 10 year old dishwasher.

The electronic touch pad on our dryer quit working. Due to our semi-remote location it took 2 weeks for a technician to come out and say the part was no longer available. Then it took another week, with my making phone calls about the status of the claim to get a settlement. However, I am pleased with the final settlement for replacing the 13 year old dryer.

"I was extremely impressed with the service I received for my garage door repair. From the moment I called, they were responsive and scheduled a next-day appointment, which was incredibly convenient. The technician arrived on time, was professional and courteous, and quickly diagnosed the problem. They explained the issue clearly. The repair itself was done quickly and efficiently, and the garage door is now working perfectly – even smoother than before! I appreciate their attention to detail and the high quality of their workmanship. I would definitely recommend them to anyone needing garage door repair."

Quick Respond after placing the work request. Customer service was very helpful and polite. Plumbing company was in my house within forty eight hours. Very professional. Very good knowledge. Very accurate. Explain the problem. Explain how they are going to fix it. Work quickly. Problem was fixed. Future recommendations. Great work. Recommend to everyone.

They came out and looked at item needing repair. Sent information to Choice. They will return to repair. The person that was sent was knowledgeable and friendly. Will come back to make the repair. We have had other warranties that say they will but don’t make the repairs just take the monies.

The technician was very knowledgeable and knew exactly what the problem was. He wasn't able to fix it due the parts he needed were no longer made and made the recommendation to home choice that they need to replace the item. He submitted the request right away and send me a copy the company uses for my claims. Very professional.

Gave the lowest possible price for a microwave purchase and they don't do installs. I have had other home warranties and I have never had a warranty not replace and install new unit. I will not be renewing my warranty with this company. This company was listed as one of the best, but in my experience it is one of the worst.

The operator was helpful, but getting appointments with repair technicians takes entirely too long. There is no reason an appointment for repair or replacement should take over a week let alone possibly 2 or 3 weeks. If you can't find a technician within 72 hours, & make repairs within 5 days you should just replace the appliance.

The technician was very friendly and knowledgeable. He explained everything he was doing and told us he would return with the part that we needed. He was on time, called before he came to give us an arrival time, took care of what he needed to do and told us he would return when he got the part we needed. I would highly recommend him. Good service, knew what he was doing, and gave us the information we needed.

Even though my Dryer could have been fixed on the first visit the technicians were very nice and professional and prompt/called ahead prior to arriving.. Josh fixed my start button the second visit and my dryer is working!! Thank you to the first technician as he did order a new bulb for the dryer which is appreciated. TY.

The person named Crystal was very helpful to process my claim, hopefully within 24 hrs may receive a call from a plumber company to repair our gas water heater. Also I received an email with the confirmation number for my follow up. Also took me a couple of time to get a person who was able to take all my information over the phone.

I filed a plumbing claim today. I got up and I didn't have any running water in my home. I called the water department and they came out and said I have a water leak and turned it off for me and said when I got it fixed to call them and they will come back out and turn it back on for me if I need them to.

On the phone operators rude and not helpful. Toilet was leaking and operators had I don't care attitude and not very informative. Took a week to get an appointment. When I bought plan I was told all I had to pay was $75 charge but after estimate I had to pay another $60. When plumber came out he was fast and efficient.

The initial offer was nowhere near what it should have been for the washer that needed to be fixed, after talking to my case manager they raised the replacement value so I could cover the new one I had already purchased. The case manager worked to get the higher replacement value and I thank them for being so professional.

Only give you a fraction of what you are replacing. Had to replace dishwasher and was only offered $246, and cost was $580. Had to replace water heater, got nothing for that because tank wasn't covered. Had to replace pump on pool and had to pay out of pocket, because I was out of state and didn't call 24hrs before. Had pool cleaning co. do it thinking I would be reimbursed.

My garage door broke and I reported it to Choice Home Warranty late Friday night. They assigned a repair person for an early Monday repair. I had to reschedule to be available by reaching out directly to the company. It would be helpful for the intake to ask your availability when submitting the claim. The repair company was well rated, the repairman came on time and was friendly, and the repair was made within an hour.

The people at Choice Home Warranty don’t help you when it comes to filling out reimbursement forms and they are very rude when you ask for help. Other than that my experience was very good. The person who approved my reimbursement was very nice, helpful and quick about getting everything done.

The first company was scheduled to out. I was not pleased with the reviews from other customers. I called CHW to cancel service request, manager wanted to know why I wanted to cancel, I told her the company that was dispatched had horrible reviews. She wanted to know if they could dispatch to another company. After receiving name of that company, I checked them out as well. Rating was 4.9. They fixed problem.

I’m very happy and satisfied on the responses that I had from CHOICE warranty. Gave me the full understanding that it was hard to fix my WASHER. Gave me a credit so I can buy a new one which I was very happy and satisfied with the decision. I thank you and continue to use and recommend highly CHOICE, warranty. I called my sisters and brothers to make sure they choose this warranty for their homes.

Ms. **, was my contact at CHW, she was professional and promptly resolve my issue. Mr. ** of Fusion Garage Doors, was contacted and he was on time and rendered an excellent service. Your complete rendered service is noteworthy. I shall inform, recommend your service to my friends. Thank you!! CF Semper Fi

Used our warranty because my hot water heater had stopped working and Choice Home Warranty took the time to find me somebody. He came out on time and did a great job. I appreciate them getting it done in a timely fashion. The technician was knowledgeable and I like the fact that Choice Warranty is very affordable for me and my family. This isn’t the first time we’ve used it and it was still a great experience.

CHW is very responsive. Unfortunately, where I live, not many techs pick up. I was able to find a tech, but had to get them to upload data to this claim. They have yet to do it, but that is not CHW's fault. CHW has always been very professional and the coverage is good.

I have been with Choice for over seven years. I have averaged about one call per year. Our premium has doubled, and the coverage seems to be less. Our latest claim is costing $350.00 out of pocket not to mention the $60 monthly cost. I really need to evaluate whether or not I need this "insurance."

Microwave stopped working. Choice Home Warranty made appointment with Technician for 48 hours later. He was fast and efficient. Discovered main circuit board was dead and not fixable. After his report received email that we would receive check to replace. Thank you for quick response and decision to replace microwave.

Quick and responsive appointment. Easy to schedule repairs. All service appointments are available within your time frame. The service providers are professional and polite. Conducting inspection to repair the issue and get you back in service. The extra payment should be eliminated. So far no major issues with the company or its contractors.

I had a great experience with Blake’s Heating and Air. The technician arrived within the timeframe he provided and was professional and knowledgeable. He quickly diagnosed the issue with my hot water heater and relit the pilot light efficiently. He also took the time to explain the problem and how to prevent it in the future. The communication was clear, and the service was prompt. I appreciate the reliability and expertise, and I would definitely recommend them to anyone needing HVAC services.

Joe was excellent. Called same day, set appt for next day, was prompt even early and kind and professional. 1000 stars if they allowed it. Best business transaction in many years. Would highly recommend CHOICE HOME WARRANTY. Good job. Keep up the good work. Would call again if needed.

We had a couple mid level problems with our appliances. Choice was fairly simple to navigate in submitting my claims. We had great technicians that came prepared to solve the issues, however the only issue was that from claim to technician getting out to our home was nearly a full week. I understand that is not the technician's problem or fault, but a faster turnaround time would be appreciated. Thank you!

Filed claim to Choice for leaking kitchen faucet or pipe on 2-4-2025. First company changed the date 3 times. Would not return my calls. I called Choice twice complaining once again for poor service. Sent me another email for another service who was like "a breath of fresh air.". Technician was awesome!!! Should NOT have taken 3 weeks for Choice to find someone to fix a leak.

Service was timely and the technician was thorough and efficient. Process went smoothly and we were pleased with having it fixed at the first visit instead of ordering the part and making us wait longer for the repair. The timer was not working and he was able to fix it right away.

I’m still waiting on my dryer to be fixed which was called on on Feb 8. There was some back and forth going on about the approval which I was not told about until yesterday (Feb 27). No one has contacted me to let me know what the is or was. I am still in need of getting my clothes dryer repaired. It has almost been a month now.

No ZERO stars option? I see why. That's all they deserve. CHW is a financial scam. We had them for a year, ATTEMPTED to file two claims and their "service" was pathetic each time. Unqualified contractors and slow response times. Then they started denying responsibility. Their game is to wear down the weak and weary. RUN AWAY from these scammers!

I put in the request for service, and then the next day, I had an appointment text to me for the following day. The plumber was on time, courteous, professional, and willing to change the appointment if I needed. Phenomenal! He explained the assessment and the procedure for repairs. Honest and informational.

Choice did a great job assigning a company to check out our HVAC. The technician was awesome on providing Choice with required doc and photos. Getting a whole new HVAC. There is some non covered portions with this replacement. However 4k is better than 12k. Thanks choice for the ease of use.

I became disappointed with the service that I was receiving from my previous home warranty policy company. Choice Home Warranty had outstanding service reviews. So, I gave them a call. Resolution representative, Akim ** demonstrated the ability to resolve the claim issue in a professional manner and patience. I highly recommend Choice Home Warranty to anyone. Choice demonstrates the knowledge, skills and ability to resolve issues that may arise when filling a claim. They really demonstrated why I would recommend the company.

Overall experience is very good. Most technicians are very knowledgeable and professional. The company seems to have a good selection process. We just renewed for our third contract, all multi-year contracts. The only weak spot we encountered was in HVAC techs. The appliance techs have all been excellent. I strongly recommend company and the warranty.

The plumbers were very professional and very, very courteous. Their work was outstanding. If I had to use a plumber again, I would rather have total plumbing come than anybody. They were very professional and knew what they were doing. If all the people like this are covered under Choice warranty I’ve done myself justice by signing up for the service.

It started with an issue with the ice maker not dispensing ice through the opening in the freezer. The tech was scheduled to arrive and was able to diagnose the issue and quickly determine what was wrong with the freezer. The repair was completed, the technician was very professional and took care to be considerate of our home. The only angst was the length of time it took to get the repair parts ordered & delivered for the repair. I would use this warranty service again.

Technician did great. The wait time to get it done was longer than I would like. The weather was below-freezing the whole time. We opened the claim at 4:30 am on Tuesday and Technician made it at 5:52 on Friday. We expected it to be A local repairman. But ended with one seventy miles away.

I was totally disappointed and not satisfied with the service I received from Choice. It is now going four weeks my machine is down. My washer is less than six years old. I had to wait two weeks before the technician came to evaluate my machine. The results was I needed a part replacement which was to cost near three hundred and maybe fifty nine dollars. From that point Choice needed to make a decision. Now it's a third week waiting for their result. Choice decided to replace my machine in the sum of $339.00 to purchase from Lowe's. The problem is Lowe's does not have a machine in their inventory that cheap. Nor does any other reputable appliance store. Choice guaranteed to repair or replace my equipment.

I'm not happy with your case manager, He is not knowledgeable. He do not understand my house have two heat systems. He is not solved my problem issue. I need talk your supervisor to be solved this heat issue as soon as possible! I have multiple house insured by CHW, I like CHW is reliable, quickly and respect.

I had a very quick response to my first claim with Choice Warranty. Two men came, and they were both very nice, concerned about my problem, did a thorough "problem-solving" examination about the problem. My range needs a new part and, before they left, I was told my claim had been approved and the date they would return to complete the repair. I am very pleased with the excellent and expert service!