Choice Home Warranty Reviews

Great services... Responsive, but wish we had been able to confirm service appt sooner. Glad it wasn't an urgent request because the appointment was scheduled almost a week after my call. If it had been urgent, I would have hoped to get an appointment within 2-3 days. This was my first service call with CHW. Professional when service was performed.

He was prompt, polite and knowledgeable. Great experience. It was an easy fix and I would have him again if anything else goes wrong. There have been another company that came once to replace an outdoor fan that was terrible. Glad they aren’t using them anymore. But this experience was very much to my liking. Thanks again for coming to my aid so fast.

Dealing with Joseph ** was one of the worst experiences I’ve had dealing with a service provider. From the beginning of the conversation, in my opinion, his responses were as if I was irritating him. I hung up on the conversation because I wasn’t pleased. Mr. ** called back, apologized and asked to continue. Throughout the conversation, he was very aggressive, not talking no for an answer. I DON’T APPRECIATE THAT! After that terrible experience, I still purchased 2 home warranties. Not because of Mr. **’s poor customer service, but because CHOICE is considered to be the best for home warranty service. I’m still processing whether to terminate my contract because of this interaction. Thank you.

Came home from doctor's appointment our a/c had stopped cooling. Filled out a issue report on Choice's website. Got a answer back in a hour that a repairman would be here the next afternoon. A/c tech showed up on time, had my a/c going in no time. He actually fixed it, not wanted to replace it like most.

My issue was never resolved. My hot water heater went out. They sent a company over that does not believe in communication. Appointments were set. No technician was showed up. Received little to no guidance from Choice Home Warranty. Ended up paying out-of-pocket for another company to get my issue fixed. Company is only as good as the people employees and the contract company SOS in Chattanooga Tennessee was horrible which unfortunately is a direct reflection of choice home warranty as that is who they choose to partner with.

Very professional and prompt. Jose came one day earlier than our appointment time because of a cancellation in his schedule. Jose had the parts on hand and completed the repair on the spot. I highly recommend his company. Jose looked the part as he and his helper looked and acted in a very business like manner.

Good technician. Horrible warranty service. My dishwasher control board went bad. Choice said "Great news. We're going to replace your dishwasher." Right. They paid me only a fraction of what a new low end dishwasher costs.

My claim was handled quickly and efficiently. I was very pleased with their claim system, I had an appointment with a contractor within a few minutes. The contractor was professional and quickly identified the issue I was having with the HVAC system in my home. I highly recommend Choice Home Warranty; you will not be disappointed.

Updated on 4/13/2024: The ongoing problem was a tub/shower faucet that was stuck in the off position and could not be turned on. The plumber's arrival was timely, he was able to fix the faucet, and he explained to us in detail what had caused the issue and how he fixed it. We are very happy with his service!

Technician worked very rapidly to fix my dryer and very pleasant person. However I have to have someone come to clean out the vent that goes out the roof of the house before using my dryer. I guess that is not included in the repair??. That should be included in the repair since we are not able to do that.

The techs were very good, friendly and knowledgeable. They willingly answered questions. They explained the procedures to expect following their visit. They were careful of the kitchen while they worked and did not create any mess. We would be happy to have them do work at our house again. They were very professional.

My garage door not open and I have a tech from Choice Warranty came out. It took 10 minutes for him to fix it. He told me that garage not done right and need panel replace or the whole thing replace from 1000-2500. I said no. Today I hired different garage company. He came in just gave me a tune up and balance my door costed me only 90. (He said nothing wrong with my garage...) I confused why choice warranty company pick unhonest contractors and send them to their customer. The time frame these contractors was horrible. They gave you 5hrs waiting for them come and you can't go anywhere do anything else. I don't know when in emergency situations how long they will come to fix our problems?

Received call on time as scheduled and the representative was really good with communication and explained the next steps and that Choice Home Warranty will be initiating the diagnosis provided earlier to get the new out of pocket charges to be approved. I will be looking forward to getting this issue resolved soon. Wish to have a followup call to get this sorted.

Buying a house can be nerve-wracking. There's so much to take into consideration and it's overwhelming. However, someone has been there to walk me through every step and has streamlined the process flawlessly. I am so grateful for the team I was provided. They chatted naturally with me and made me at ease while giving all of the information. They made sure to pause when I had questions and also had answers to questions I didn't even consider. I highly recommend this service.

REVIEW CHOICE CONTRACT... SECTION K.. [“Replace” or “Replacement” of a Covered Item means for ... washer ..., We are responsible only for replacement equipment of similar features, capacity, and efficiency ... ] Without my GE WASHER, starting in Oct. 2023, two months of exchanges of phone calls. In January, CHOICE sent an e-mail with an attached LOWE'S E-gift card, $343, to buy a new washer. I called CHOICE who stated that I accepted this settlement when I opened the email. More phone calls and email to them. CHOICE said I never called to dispute the amount less than replacement cost of washer, $518.86 (not including taxes and delivery set up). [Note: April 2024, this claim not resolved.]

Customer service agent was very polite and helpful in recording the issue with my dryer. I received an email of technician assignment very quickly. Repairman was very timely and proficient. Great job. Issue was handled within hours of being reported.

My Garbage disposer quit working. I called and was offered appoint next day. Unfortunately, I had a Dr.'s appointment then. But was offered another 2 days out. George from Alpha Plumbing showed up in the stated time frame, and had it replaced in no time! He was pleasant and knowledgeable. He made sure to show me that the new unit was the same horsepower as the one that was taken out.

I feel Choice should have allowed me the same amount of money it would cost me to replace my washing machine with the same brand (GE). Instead, they gave me an allotment to replace my machine with some random brand (Insignia)--the brand name of Best Buys. Insignia washers cannot be compared to GE. So, they only allowed me enough money to replace my washer with the cheapest brand that exists. Even if it offered the same features it is not of equal quality and I find that unacceptable & a poor business practice. I should have received enough money to buy the same model GE washing machine as was broken beyond repair.

Be real nice to the people you have working for you because the ones you have now all know their jobs, and I didn't have to wait long for appointment. I really didn't have much faith in your company, because you didn't have the people to do the jobs for you. Try To Keep The Ones You Have.

He was on time. Seem to be very Knowledgeable, and polite. Came back to my home to complete the job in a reasonable amount of time. He also gave me very good information on how to save on electricity cost and pointers on keeping my home safe. I would definitley recommend him as a electrician.

If you live in a rural area do not use Choice Home Warranty. Unfortunately, I have had three claims in over 2 years. 1) Water leak under my mobile home - took two months for a technician and then technician refused to go under home to repair. We paid ourselves. 2) Ice Maker went out on Refrigerator, took over 40 days for technician.

I was pleased with the service I received. I was not happy over the service fee NOT being part of the down payment for services. Choice only covered half of the repairs, so I had to pay the other half AND a service fee that was on top of what I had to pay. Not happy with that!!

The technician was on time and extremely knowledgeable. He accurately diagnosed the problem, replaced a part, and explained why the broken part caused the dryer to fail. I could not have asked for better service! This was my second experience with Choice and the second time I can rate their service EXcellent.

Arrived on time. Was pleased with his evaluation and explained entire process. He followed up when additional info was required. He adjusted his schedule to meet the immediate needs at my home. He was professional and I would recommend him highly. When the replacement is installed I look forward to working with him again.

Using Choice Home Warranty for the past year and a half has given me peace of mind when covered items break down. I've had a few appliances break down during that time and each time, Choice Home Warranty has come through, quick and easy, to repair and if not feasible, will replace the appliances with a new one (of course, the current value of your old appliances to be business fair). I would highly recommend Choice Home Warranty for your warranty needs!

Choice process was easy to submit; not so easy to work with if you want to talk to a real person. Their call center is not 24/7, they don't answer calls over weekends, when I did get a real person to talk to they were not very helpful and obviously working from a foreign call center. Tech they sent out was excellent and job was completed and done well.

Our ice maker in our refrigerator broke, so we called Choice Home Warranty. Our technician arrived two hours early (probably would be best if he called first), but he was fast, efficient, and professional. He diagnosed the problem quickly, explained the fix, and gave us a timetable for when it would be completed. We are happy so far with their service.

Phil ** was the agent I spoke to and he was very knowledgeable of Choice’s products and was in tuned to my needs and experiences with AHS. I was convinced on the right decision to change to Choice and looking forward to working with Choice on handling my home warranty matters.

I had the most horrible experience! My tech was great--needed help with the phone app a lot but knew about my machine. I was 6 years old, used by me--a 72 year old widow without a lot of laundry or big loads. My machine quit spinning last week while washing a load of delicates! The way it jammed apparently indicated the machine was overloaded!! The customer service person at Choice asked the tech if it looked like it was overloaded and he said NO! After the call, he felt that Choice would offer me a buy out since the repair was more than they wanted to cover. I got an email stating that I had overused my machine and abused it and they would not cover it!!! I have now heard horror stories about Choice doing this to people.

Dylon, the representative I dealt with was awesome. He was polite, kind and very thorough in his explanation of the coverage. He is an outstanding face of your company. I am impressed with the services provided. The coverages and cost is appropriate for our needs. I have compared several plans and companies with Choice being the favorable choice.

Jose was on time, very courteous and professional. He checked the dryer settings and the vent for any possible blockage. As it turned out, the dryer worked just fine when he checked it so no repairs were needed. He could not explain why it wouldn't heat when I used it prior to his visit. He must have had a magical touch.

Updated on 05/24/2024: The technician kept his appointment and was in and out in under 10 minutes to fix an issue with the dryer. While the fix was fortunately easy, it was something that I would not have known about (a loose wire for the dryer door). He was professional and courteous. I would definitely recommend his company for future work in the Fort Collins area.

Last November I put in a claim on my infloor cleaning system on my pool, after being denied I talked to a second level advisor who said the infloor system is not covered under my plan. I managed to repair the system myself after talking to Jandy as even my regular pool guy couldn't figure it out. There was no mention that the denied claim would be held against me.

I bought home warranties - never using much in the past - but given current appliance/work prices and age of the home, I decided to purchase home warranty - and unfortunately for them but fortunately for me, I've had to use their services quite a lot lately. They are prompt and keep me updated. Their booking system is not particularly good &/or accurate so call the company directly. Also, replacement cost is not good so hope for repair capacity.

HORRIBLE EXPERIENCE! DO NOT RECOMMEND!! After getting the runaround for 3 weeks - Choice Home Warranty opted to replace my washing machine. The amount they offered of $547 would not buy even the most basic of units anywhere on the market. The case manager stated the offer cannot be changed and is based on "THEIR PRICING THEY COULD OBTAIN" - not what we would pay on the fair market. They would not share the specific criteria used to determine the value of my unit, only vague statements. To replace what we currently own, the cost is almost double their offer. Their offer is in the form of a Lowe's or Home Depot card. If you can't get your replacement unit there, they will send a check to you in the next 30 business days. Buyer beware!

We submitted our claim on-line and received an immediate response from Choice telling us that we would receive a response from the assigned contractor within 24 hours. We received the contractor's information immediately after we received the notice from Choice Warranty. The email gave us the name of the company, date and time they could come for our repair; BUT, we were instructed to call if we wanted to adjust the day. Since it was a Saturday when we placed our request for help, we waited until Monday morning to contact the repair company. They were professional, and very helpful. They were able to come that day and our repair was done immediately.

First of all, I would like to say I have been with CHOICE HOME WARRANTY for several years. Each time I file a claim there’s an issue to where I have to pay a lot of money to have the service completed. I’ve talked to several people there. My last conversation was with Sarah, a resolution manager. I discussed with her that I was not happy with the amount of money that I had to pay even though I’m paying monthly and considering going in and canceling the policy. She took it upon herself to cancel it without my authorization because I said I would cancel it. I will be filing a claim with the BBB regarding this and each issue that I’ve have had each time I filed a claim with your company. Becoming the worst company I’ve ever had to deal with!!!!

Had a water disaster from a fridge. No payment for the valves under the sink and not enough money for replacing the fridge. Had to get emergency service for the valves so I could turn on the water so I could use the toilet and shower. I have no more to say, just disappointed with the service so far.

My realtor should have been kicked in the mouth for trying to recommend this company. Waited 3 weeks for a repair for my pool and this was due to them "trying" to find someone. I live in Florida and every other house has a pool and you can throw a rock and find a pool repair company. How about investing in your relationships with local businesses and get them to work with CHW. The tech that did come out was not able to fix the problem but he tried everything he knew to do and I truly appreciated his work and effort. Tech support through the pool manufacturer helped me to diagnose and repair. Do yourself a favor and never, ever, ever sign up or pay anything with CHW. Pay out of your pocket or hire your own person.

The plumber came out and took the faucet apart and looked under the sink. Told us that he thinks the problem could be in the faucet. I do not believe he replaced the corroded pipe under the sink. I wish he would of left some paperwork behind telling me what he actually did because our water pressure is still low at the kitchen sink.

I would not recommend Choice Warranty. I have had several issues that either were not covered by your policy or the technician sent by your company which cost 75.00 each time, were wrong on their diagnosis or repaired the item the cheapest way possible. Very disappointed. Furthermore, I constantly receive emails from Choice to purchase your insurance. This must discontinue.

He was friendly, informative and knowledgeable. The window of his arrival was 8 am to 5 pm and he arrived very promptly at 8:30, which allowed me time to do what I had to do for the day. He got straight to the point and told me exactly what the issues were with my machine. He did a great job.

Choice scheduled garage door opener repair for a week out. I called technician, Ariel **, and he rescheduled for same-day service. He understood that the garage door wouldn't open, my car was stuck inside the garage, and that I couldn't get out until the door was fixed! He came quickly and repaired the door opener competently and efficiently. Very happy with this service!

Unlike the bad experience in January, this was far more pleasant than being declared ineligible for coverage just two months ago when our washer and dryer wore out after more than 23 years of service. This time, though we had to wait one week for the fridge repair, the technician arrived on time, completed the work in 90 minutes and now our appliance is cooling and freezing our food supply.

I did not like that the CHW rep sent out a tech without scheduling with me. I feel like I had to request a refund of the policy to get a tech to come out. I feel as though the company may not have professionals in my area to support the coverage. Thank you.

Really good. Great customer service. Easy to fill out a claim and fast service to get a contractors. Have had zero issues with their services. Will definitely resign with them when this contract ends. I do wish that the contractors picked would be better though. The one that came out for our washing machine have yet to return to fix our issue.

Choice had a technician here the next day after my claim. Also communicated with me the next morning letting me know a technician would be out later that day. Very efficient and seemed to fix everything but now after heat is working we don’t have air so I have requested a service call. I would recommend Choice and CC & Sons.

The process is working very well, everything Choice has promised me has been established. On past calls I received excellent service from the technician dispatched for our repair. I am expecting a call from the manager and the cost that was paid to make the repairs will be returned to me. I look forward to being a loyal customer for many more years.

I called a filed a claim on my oven. Spoke to Amanda who was very courteous and he wrote up my claim and told me he would send it to someone and I would be contacted. I received an email telling me an appointment time. Representative was very knowledgeable and was also very helpful. He wished me a pleasant day at end of claim.

Although I just signed up for a policy, I can say at this time I found Lorenzo to be helpful with answering my questions and patiently explaining some of the coverage I did not quite understand. This policy, to me, appears much better than that offered by others to include greater coverage areas.

Not sure if I will keep this, not accredited with BBB and have read reviews about people being billed after they try to cancel. I had a similar experience with another company and sure hope this service is legit! I will sleep on it and make my decision later, I will contact my credit card!

I made a claim online. The work was quickly assigned to a contractor. The contractor who did my work is very professional. I am very satisfied with the work he did. I would recommend Choice Home Warranty to my friends since my furnace problem was quickly resolved. I'd like to thank my contractor who did my work and Choice Home Warranty for the good services.

Tim, my Choice customer service agent, was helpful, explained everything and, most important, listened. A good experience, a fair program and we enrolled today. Ours is a historic home in the College Hill Historic District. The Craftsman home we own will be 100 years old in 2025. Excited about working with Choice Home.

Spoke with Aaron. VERY high pressure. Wanted quote only and he was high pressure and fast talking and impossible to talk without him interrupting. Before I realized it, he debit my account for $2640. Now it will not be reversed for two or three days. I no longer wish to have anything to do with Choice Home Warranty.

I was satisfied with the customer service. And other service they offer. I like that we don’t have to wait for your technician and we can find our own and on our own time. That’s a good service. I have work to be done and I will review it later after the service.

I am a new client, I tried to communicate with you 4 times, I asked to speak to someone in Spanish, but every time they transferred the call it dropped. I even let the person know that the system was failing. If this is how things start, I think I will look for another service option where I can get help.

The tech was on time and had the right parts to repair our Maytag dryer. It turned out that the dryer had the bearings go out which was the cause of the horrible grinding noises. The dryer is now back to quietly drying clothes in record time; just like it used to.

We purchased Choice Home Warranty to protect our home appliances air conditioning water heater etc… We have had the warranty for about a year. We had problems with our 2 year old Samsung washer. It would vibrate on the spin cycle and go into a shut down. Called CHW and had the technician scheduled to come out in 4 days. The repair man came to the house, was here for 5 minutes and put a call in to CWH. Waited for them to call back, he told me if they didn’t call back within 5 minutes he would have to leave for his next call (are appointments scheduled for 5 minutes?) and CHW called before the tech had to leave thank goodness. He then told me good news. "They are going to replace your washer."

The two guys that showed up to work on our plumbing were amazing. Matt and his co-worker were friendly and professional. They did an excellent job fixing our faucet leaks. They took their time and evaluated the problem. The leaks were fixed un no time. They even had to make a run to Home Depot for a part. Great Servicemen.

When I bought my first house 4 years ago, I was so worried that I wouldn't know what to do when things stopped working. My worries went away as soon as I got Choice Home Warranty. Now when something goes wrong, I put in a claim online and an experienced, vetted technician is at my house to fix things, usually the very next day! I will keep Choice Home Warranty forever to protect my wonderful home!

Plumber was good and installed the disposal in about 45 minutes. However, our old disposal was a 1/2HP and was replaced with a 1/3 HP unit. My old disposal was about 15 years old while the new unit has a 1 year warranty. I should mention that my scheduled appointment was for 11am to 3pm. The plumber arrived at 7:45am. I received no call that the appointment time had been changed. If I was not home at 7:45am, I wonder what would have happened. Anyway, the disposal was replaced the day after I called. It works and does not leak. Next time I use the home warranty service I will know to ask a few more questions.

The technician himself was awesome, but there was no need for him to come out. You should know that a dryer that still has heat needs the duct cleaned, so the technician who came out was the wrong one. If you offer the option (dryer does not dry hot), then you should send the right person out for that job.

I do not understand why I had to pay for a second hand held opener. I thought 2 came with it. He said you only paid for one. He was on time and did a good job. I recommended a few friends who might be contacting you for your business.

They kept coming back with my problem. Was not covered. The fix I could have done and saved the $75. So far I have my concerns with Choice. We will see how the next two claims fair. As of now, I am a little concerned. I am on a wait-and-see. Till then.

Veronica called me today about Choice Home Warranty. It just so happened that I had been researching Choice for the last hour as my present home warranty company was a nightmare. As a Realtor dealing with home warranty companies on a frequent basis, I appreciated her knowledge, efficiency, and friendly demeanor. I wish I had her on my sales staff here in Phoenix.

Repair facility came out in a timely manner and described the problem. They got with Choice Home warranty and a solution was put in place right away. Great service all around, I would recommend choice home warranty to anyone who’s looking for this type of service. Putting an order for service is very easy and the turnaround for getting a company to come out and find out what the problem was even easier.

Everything's been awful. When I make a claim, it's online and it's usually fine. The process that I have a problem with is finding people who will come out and do the repairs. I've had people cancel on me at the last minute because Choice does not pay them. I've had one time when nobody showed up and I've had people cancel the day before. It's a big pain in the butt for me because I have to take time off of work to meet these workers to come to my house.

Choice Warranty does not guarantee their warranties. I have been a customer for over 4 years and now they have changed some parts of their warranties and don't cover or will not reimburse the customers on what's no longer covered. Bad business and I won't renew my contract with Choice Warranty again.

Our tech was very friendly and quick. He went out of his way to make sure we didn't go without water over the weekend. He is very knowledgeable and explained the process and what he was doing. I would recommend him for future projects. 5 stars in my book. Great job!!!

Konstantin was flexible when trying to find a time that worked for my schedule. Upon arrival, he quickly diagnosed the problem with my refrigerator and after fixing it, he spent a lot of time fixing my ice maker, as well. He was very professional and friendly and I intend to recommend him to my friends and neighbors.

We filed a request with Choice Home Warranty to check our Sub Zero freezer. A repair company was assigned, but then we were told they didn’t work on Sub-zeros just before the scheduled arrival time. We were then reassigned a repair company more than a week later! That company did a great job. Our concern is with the delay in service.

The response from Choice was prompt when we made a claim on our dishwasher. They assigned a technician within a couple of days. I cannot recall the name of the company. We were assigned a window between 11 and 3. The Technician Jeremy who was assigned arrived in time, worked diligently to fix the problem. We were very happy with him and Choice.

When dealing with a stressful home appliance situation you need to know that the home warranty company will be there to provide the service you need. The service representative was thoughtful, listened and knowledgeable about my claim. Assured me that everything would work out. It was a good call experience.

Fast response on repair request. Technician notify us in advance time of his arrival. Quick response on a approval for repair. Part to be delivered this week. Technician already schedule to come back for installation. Very please with Choice Home Warranty with process. Would recommend to friends and family..

The young man that came out was professional, polite and explained everything to me as he found out what was wrong and how he was going to fix it. It was very comfortable and happy to get heat! Yea!!! I only paid for the service charge. Exactly what Choice promised me.

The service we received was fast, professional and friendly. Our AC was fixed by Shacks Services, we always recommend Choice Home Warranty to everyone. Their customer service is knowledgeable and dependable. We have never had a problem that Choice hasn’t fixed, either same day or no later than next day.

Ray’s Contracting Services, Installer was efficient and effectively replaced our disposal. We felt very comfortable with him and his service and would Like to use him whenever I need service for any and all household items. Covered under said warranty. He shared several great tips on appliances and operating household equipment to ensure long life of said equipment.

Pleasant young man. Did his work efficiently and effectively. Was on time. The time to get service was reasonable. The leak was addressed and tried the a/c to see if it drained correctly. I was told it did. This was our first claim and I was very pleased overall. Was surprised with how quickly I got service. I was asked if I had more than one a/c which I do have. I’m sure that was to assess how quickly the repair could be done.

I called in a service request and got immediate response from the automated system. It only took a couple of minutes to get the service request logged and a claim number assigned. I’m very please with the service so far. I got an email confirming the request within a few minutes after the call.

Pool tech was amazing, prompt and honest. Also fair in price outside of warranty. Unfortunately Choice didn't warranty a worn out part deeming it's not wear and tear, which makes no sense since it's non-functional due to a worn out part. Will be discontinuing my plan to move on to a better company. Pool tech stated that he's had this issue many times with Choice and gave me better recommendations of a home warranty.

Daniel is the best. He was one day early and came exactly on time. He saw my problem and immediately began taking care of it. He and his plumbing company are excellent.. Thank you Choice for a great service person and firm. The next time I need service, I will certainly call Choice again. Thanks again.

On time and problem was fixed. Tested other parts to make sure there was no problem. Very friendly and I was very pleased. Left phone numbers if I had any other problems. Explain what could have happen and explain what he was going to do to fix the problem. I would highly recommend. Very professional, called to let me know how far he was before arriving.

The evaluation and explanation of benefits for our recent claim still make no sense. I simply asked how the final value of replacement was determined and received two vague responses. “We have an internal formula” and “you contract is the number.” I realize this is not the representative’s fault, but the system does not provide enough money to replace the broken item even though the contract says it is a covered item. I guess we have different definitions of “covered.” I am not happy and will not recommend Choice. That said the representative was very nice as she was bound by a flawed system and leading language.

When I heard about Choice it seemed like a good idea. When I learned about Choice it became a great idea. I found that it is a reasonably priced service that provides peace of mind when it comes to keeping my home up and running. I know that any appliance or system will be repaired quickly by excellent service technicians.

I have and would continue to recommend to friends and others. When techs don't complete the job correctly, CHW has sent another to complete as been my experience the last claim, I liked. The job was completed in a timely fashion. I will be requesting another claim very soon. Sarah would be a good, person to join up with CHW. Done.

I became a Choice Warranty member on February's 5th 2024 and on March 6 2024 it was my first claim to choice warranty. My hot water heater in my guest house went out. Now I have my hot water heater inspected least three times a year and draining flush so I made my claim to choice. A plumber came out the next day, inspected my hot water heater and said it was bad. He took down the part number and turned it in to choice. He called me back about an hour and a half later and told me choice had denied my claim. I called choice and they told me it was a pre condition that's why they could not fix my hot water heater but My 30 days grace period or waiting time was over the day before. I did not anticipate my hot water heater going out and I had just changed over the choice.

My dishwasher stopped working so I called Choice. I was called by the repair company the next day and an appointment was set for two days later. The repair guy found out that a wire shorted and burnt through. He put the wire back together and wrapped electrical tape around it. All that being said, I still had to pay $60.00 out of pocket which I thought Choice would have picked up more of the cost for the service call.

The only good experience I had with Choice warranty was the sub-contracted technician that came out. He was very professional. As for choice warranty they did not want to spend the money to fix my washing machine so they gave me a measly $300 gift card to Lowe’s to go buy a new one and as everybody knows, that’s not nearly enough to buy the cheapest washing machine out there. I very highly DO NOT recommend this company. They are a horrible company that hides behind the fine print.

Although home warranties don't always cover all our house problems, this time it did. Easy online scheduling of the appointment and the plumber came in a few days (breakdown late Friday). He fixed the problem and even called ahead to make sure he had the right part. The only glitch was waiting for the company to approve the claim, but it all happened. We are grateful to Choice Home Warranty and master plumber Jeff.

Both technicians, Kylen H. and James S. were great. They took the time to explain the problem and what to expect as far as repairs. Both very professional, polite, and considerate of my home. I would highly recommend them both. If I could give them six stars, I would. Thank you.

Before I came on with Choice, I heard bad things, but since having you, it has been a great experience. Christina is my representative and she is wonderful anytime I have a problem. She jumps on it immediately and I am very happy I'm with you. Thank you.. I tell everyone about my experience

Perfection needs no improvement. Everything was so, so easy. Service techs were knowledgeable and on time, ready to help. My suggestion is before you go anywhere else and be disappointed, go to Choice and relax. You won't find a better and more reliable company. I am truly blessed to have listened to a friend who recommended them to my family.

I spoke with an agent named Shawn. He took all the time that was necessary to explain all of the details of the home warranty to me. I believe he made sure to give me the best deal possible & without any pressure. I will definitely tell my friends & relatives that if they are interested in getting a home warranty to contact Shawn.

I have been very pleased with the response that Choice Warranty has provided. I always receive a response to any claim I have made and an email the following day with the claim being given to a vendor. If for any reason the vendor does not respond I can always go back to the website to see the reason.

The technician did a thorough diagnosis of the compressor and air handler. Found the problem with the compressor on the outside of the building and air handler in the attic. The compressor was low on coolant and the air handler in the attic was leaking and full of mold and bacteria.

I filed a claim with the company regarding my spring being broke in my garage. A tech came out and submitted pictures and their diagnostic. Choice Home Warranty denied it stating that there is rust on the photo the tech submitted. They double checked with the tech and the tech stated that there was no rust on the spring, that this wasn’t a pre-existing issue, that the spring just broke. The company still told the tech no that’s rust and denied the claim. Not knowing they went through a law suit in 2016 and recently on the news there are customers that are looking to sue them for not covering their claims.

Easy login and putting claim in. Have been referring friends and family to Choice Home Warranty family. Not sure how long does it take to resolve it? I am positive that technician will be here to resolve it as soon as possible. Will updates how quickly the claim can be taken care of. Thank you.

For the most part Home Warranty is great! It gives me some peace of mind. The issues I had in the past were resolved pretty quickly and so far I've only had one issue. Not exactly sure who dropped the ball. I have a water leak, plumber showed up and told me they needed Choice to respond and "accept" work order after I paid the fee. They waited about an hour and then they had to leave and said when Choice responds they will return. No work was done, water is still running.

I called on Monday about my hot water tank and they weren’t able to get anybody out here till Wednesday so two days without a shower, two days without washing dishes, two days without doing laundry but the guy that came out and did it was awesome. His name was Brad From A&C plumbing.

Kirk & Kellie

The service appears fine, but a high-pressure salesman called within 30 seconds of submitting request for a quote online. I just hung up on him because he had another path to pursue for additional sales with each comment.

My first experience dealing with Choice was horrible, when our tankless water heater had an issue Choice refused to get a technician out to us. I had to pay out of pocket to get a plumber. Which Choice said they’ll refund me. So after I hire my own technician they changed up and said I didn’t do it correctly so we’ll give you a 150.00 which also to a month to receive. The technician for the dishwasher was great. So it appears they pick and chose what they want to take care was the attitude I got from customer service.

I was told on the phone by your salesman that my equipment would be replaced with an equivalent unit that I had purchased and nothing could be farther from the truth and when I was trying to explain that to a representative I was treated poorly and then she hung up on me, she didn't want to hear it.

Fast response and good vendors. I am happy with Choice and I would recommend to my friends. The only issue is the definition of what they call physical/forceful damage. I had a faucet needed to be replaced and the vendor diagnosed as wear and tear, but the claim was declined as forceful damage!

Technician showed up on Tuesday afternoon with no notice. A message had been sent sometime on Tuesday am but my phone had not been turned up. Very personable and appeared very competent. He confirmed it was a bad bearing, sent the necessary pictures and requested the appropriate parts. This is Friday, the part is in Gillette Wy and it will be installed tomorrow. So far the service has been excellent. Hoping the repair goes as well.

Garage door rod/spring and accessories were replaced by Fusion Garage. I was able to have it repaired within 3 days for diagnostic to CHW approval for claim, and repair. Note: Rod/spring assembly not covered by CHW (read contract exclusions). Repair was completed in 45 minutes. I am very happy with results. KUDOS to IVO from Fusion Garage.

I typically like to call and talk with someone about an issue I’m having, and the phone system just walk me through and placed my order. Super easy and a technician was out a couple days later. I would recommend this company and the phone system.

I submitted a claim on 3/13/24 and today is 4/4/24. It’s been exactly 3 weeks and they have not been able to fix my leaking kitchen sink. I have spoken to them 17 times in the last 3 weeks and every single time I have been told they will take care of it. They never have. I have been transferred to resolution twice and have done absolutely nothing. Every time I speak to one of their representative they tell me the same thing, I have to wait 24-48 business hours to hear back and I never do. I have been calling the plumbing company they assigned and they said they have submitted everything they ask for multiple times or it’s crickets from the warranty company. It’s been 3 weeks since I have been able to use my kitchen sink and it’s more than unacceptable.

I've been happy with what Choice Home Warranty has come out. I have a septic system and they have the biggest variety of things. They have saved me money already. However, when I was having problems with my dishwasher, it was a hassle the first time. They couldn't find anybody in this area to come out and do the dishwasher but that wasn't their fault. They wanted me to get someone from the local area, but nobody would do it because of the Choice Home Warranty thing.

I was highly pleased when the contractor notified me that they had a cancellation and could come to my house a couple of days early. Michael **, arrived when he said he would and was very professional in every aspect. He informed me of everything that he was doing. No complaints here!!!

MJ Appliance repair set up an appointment to come out and fix our washing machine. They were on time for the appointment and fixed our washing machine. They called back that evening to make sure everything was okay. This is something you do not expect to have happen after a service call. I would recommend them to repair any appliance in your home.

Quick turnover from CHW with a response within 5 minutes (or less) after submitting a claim that they are processing it. Usually, they come back within 24-48 hours with a technician, a date, and a time of an appointment to come out to the house. They're always prompt and professional.

Because the agent I had contact with was outstanding, I explained my situation, and he handed it perfectly. I would certainly recommend you to other people. I don’t remember his name, but somebody should keep him on the payroll. I don’t know what else to say he was very succinct and to the point. Understood my situation entirely. Gave me good advice. I joined the team. Hopefully the coverage works out for me. I’m sure it will.

I submitted a claim to CHW for the repair of a dishwasher. The contractor said he would order the parts and be back to repair, only to find out the claim was denied. CHW claims it was not normal wear and tear. The dishwasher is 5 years old, and CHW claims the problem is not normal wear and tear. This is my second denial of a claim on two different policies I have with CHW. This is not a major claim and I have invested over $800 in these policies but NO MORE. I am actively looking for another Home Warranty company now, and will make a switch as soon as my research is complete. I hope this small denial was worth losing 2 policies that just began in JANUARY, and this was my second year with CHW. My sister just joined this year because I spoke highly of your service. I will share this with her as well. Thanks for letting me see how you really feel about your customers.

The technician that came out was very knowledgeable and explained everything to me. My only complaint is I had to go 6 days with no hot water and wished I could have gotten my appointment sooner.

The jury is still out, I reported a problem with a stopped/clogged kitchen sink and all I have so far the the claim number, the problem was reported at 1:31 p.m. central time on 4/4/24, it is 5:51 p.m., same day, as I write this. I expected a call from a local plumber by now... I hope to hear from someone early a.m. tomorrow, 4/5/24. BTW, this is my first claim.

I recommend Choice Home Warranty. It's working for me. I have all my rental with them. Whatever I need, they take care of it. They've gotten better during the last couple of times. They are calling Sears who are much better and professional. If they need to change a part on an appliance, they have everything. In the last couple of years, I have complained about their contractors. They were asking Choice something else, but what they were doing was completely something different.

I got Choice in December and I was truck driving at the time over the road. I was never home and it gave me peace of mind that I have Choice to rely on if anything was gonna go wrong. But I have a hard time with wording claims. The last claim I got was denied and I got the chance to talk to them and I got denied because I worded it wrong. I was having a pipe issue and I said it was on the outside and outside pipes are not covered. I know that. But I have to go outside to go under the house.

Repair appointment was scheduled on a timely basis after claim was filed. Repairman showed up as scheduled and replacement of icemaker was done quickly and satisfactorily. No problems at all. The repairman was from a reputable firm and was very competent and professional. Repairs were completed within one hour of the repairman's arrival and in a completely satisfactory manner. Choice Warranty did a very good job with this claim.

Called and spoke with Adam ** (sales team). Adam informed me of the “Total Plan” and all it covered in detail. He sounded knowledgeable and precise. He answered all my questions and concerns in a professional manner. Making sure I had a clear understanding. Advised me about the monthly payment plan.

After going through other two warranty companies, Choice is fair and transparent into what is covered and what is not covered. Also, the technicians have been mostly good except for a couple. There were contractors that were rude or would come and do the minimum and leave everything dirty or try to find ways of not doing the job. I usually make a complaint about it and Choice either responds or changes a technician. Customer service is responsive, although not fast, and the process has been easy. I put in a claim and a technician comes a couple days after. They either fix it or they come back a couple days later with the part that is missing. I wonder how Choice does business because I've had to do a lot of things at my home. It's worth it and I'm gonna renew it.

I call Choice Home Warranty. My boiler was leaking on 3-26-24. Technician came, he say he could not fix, it was to be replace. He submitted to CHW. I contact Tania my case person. She told me they were going to replace same A O smith 75 gallon boiler. I would have to pay $1145.00. On 4-4-24 service guys came from CGP. They bring off brand boiler I didn't accept. Today I complain to BBB. they have lots of complain with CHW BBB will take care

I was charged for modifications that really were necessary copper fittings and such to install the replacement water heater. THESE WERE PARTS, not modifications. You can't avoid cutting out a water heater without replacing old pipe, fittings, and valves. CHW is a lying service company when the contract says PARTS ARE COVERED, and then they charge you for them. I WOULD NEVER RECOMMEND CHW, in fact I would push back on any idea of wasting money with you guys. MY BLOOD PRESSURE SPIKES WHENEVER I THINK ABOUT CHW.

I live in Mich. Furance went out. To us, that's an emergency. Placed a claim, waited 7 days and no service call dispatched or company to call. We had to find our own company. The tech had to fill out paperwork for us to get reimbursed. Now I should be invited to the company picnic. I am working for them. Cancel coverage should be as easy as obtaining coverage. I don't need an agent giving Lippy with me for trying to cancel.

Most of the time I am pleased with the service. They truly do try to help you if there is a problem. Sometimes their contractors are not the best but they do try to make it right. It is very easy to set up a claim. I wish they had a better emergency outlet for us. Like when someone has no heat. We have to then called in our own people and can't use CHW.

We were so dissatisfied with Choice Home Warranty. I keep getting calls to sign up for Choice, and I keep telling them I'm already a member. I do not think their people talk to each other a whole lot. When we had them out to fix the dryer/washing machine, it got all confused and they cancelled that. We had to start over. So, we're still waiting. Maybe they'll be out here this Friday to fix the dryer. They also came out and cleaned our dryer one time, but we still had to pay the $64 copay. I would tell others to shop around and see if they could find something better. The coverage is good and speaking with them seems to be okay, but to get something to happen is a different story.

Choice has been my home warranty for several years now and hands down 5 stars. The representatives there do not just treat you like a number. They truly care about you and your home and will do whatever it takes to make sure you are taken care of. They communicate to you every step of the way and are fast to respond! I know a lot of people do not like home warranties, but that is probably because they have not had one that was like Choice.

You got someone to get out of here pretty quickly and that is impressive. Hopefully the problem will get resolved quickly under the warranty. Then I will give another review to see how well everything worked. I have not had a technician out here yet and I have not had anything else accomplished so I was glad that someone got scheduled so quickly.

The gentleman was polite, and friendly. He did an excellent job of fixing my toilet. I would highly recommend him. He telephoned before he came, and arrived on time. He worked in a clean and neat manner. I would ask for him any time I have a plumbing problem in the future.

Yes the worker was very respectful. Very friendly. He was very professional. His name was Kelly. I liked the way Choice home handle their business. It was a speedy experience. Great!! Love the service. Everything. I will surely recommend this service to my friends, non friends, everybody I can because it was A+. They was on the ball and got it running extremely fast. Love it!!

I have eight properties with Choice. The claims go through fast. Generally, I have to go online, and that works. Sometimes, I call in, which also works. Sometimes, I have to wait a little bit, but that's okay. When there was an AC problem, they fixed it. There was a plumbing problem that they fixed as well. It was a bathroom leak. The plumber detected the problem then he had to communicate with Choice to get the okay. In 15 minutes, he got okayed so he changed it.

I've enjoyed Choice Home Warranty's services. They've taken care of everything I've needed. The contractors fix my issue same day, unless they have to order parts.

I've had multiple policies with Choice Home Warranty. They're very prompt in responding when I call. I said my things are 20 years old, so I have to call occasionally. But I am unhappy about one incident. I had someone install a hot water heater for me. I've been calling frequently. And they keep telling me the guy that put it in was supposed to come back and put a bladder thing on top. He never came back. He was an unsavory kind of guy. So, I was anxious about him anyway. CHW has never paid for that for me. So, I do not have a bladder tank which is up to code on my hot water tank. That was all I complained about.

He was very helpful and covered everything. Worked hard to give me a good price. Was fast and covered the bases but, almost went too fast for 64 yr old woman. Will have to review the forms later at work since internet is slow at home. Look forward to seeing if this is as good as everyone seems to say and I can afford it.

I had the dishwasher looked at a couple of times. The first time, the repairman recalibrated the electronic panel on it. The wire notes were loose the second time he came out. I would like to pay less though.

The repairman I had for my oven that wasn't baking properly was very good.

The technician came. Knew exactly what job he was to do, he completed the assignment. Without any help, with the other Home Warranties it took two to three people to do the job. I am a happy customer and Thank you. It was a great experience. I would love to tell everyone about my experience. I am going to let everyone know ABOUT IT.

Very satisfied with the service. I was told by another home warranty co. that it couldn't be repaired. Technician knew right away what was wrong, and ordered the part. I couldn't be happier with the service from Desert Appliance. The repairs on my dryer were great. I would recommend Home Warranty & Desert Appliance.

For the Heat Pump call, the response service and appointment has been timely and professional. For the Refrigerator call, the process and response has not been as timely and a bit frustrating in working to reschedule the appointment with the vendor or getting a service order number in order to reschedule the appointment. This is a work in progress.

Rep called to remind us of the appointment, then he called to say he was on his way. He was on time, was respectful of my home. He put his booties on. My experience was terrific. The rep was familiar with the problem, resolved my issue in a short time. Very courteous.

I hardly ever give customer feedback but Choice Home Warranty exceeded my expectation. Every service claim is processed quickly and promptly. My water heater recently no longer works but Choice is replacing it saving me money I didn’t have. Best decision I made in a long time. Forever customer. Thank you.

We had a small claim where we had to replace the garbage disposal. The only challenge I had with that was the company didn't leave us any type of receipt or any paperwork on the garbage disposal. I wish they had left us that information because I keep very thorough records of everything. Other than that, my wife was pleased with the people that came out. We're happy with Choice.

Had Choice Warranty, they are the worst, they do not do as promised. They do not replace anything. They will not repair either. You are better off fixing or replacing things by yourself instead of buying this warranty.

Overall I am pleased. The only problem is that I have to push them a little more than I think I should have to. I live in a rural area and it's a lot harder to find repair people and I feel like they forget about me until I call to light a fire under someone.

After hundreds of unsolicited emails I stupidly answered a phone call. Since I had just experienced several repairs around my home I purchased a home warranty. After checking company out on Better Business Bureau I have decided to cancel. Have now spent 10 minutes on the phone trying to cancel. She wanted to "downgrade" my policy to $600 and refund only $700 of the $1,386 I paid a day ago. NOT ACCEPTABLE! Glad I'm cancelling if this is how they do business.!

Kevin (our service man) was terrific! Kevin arrived at the time he promised and was on time (both times). Kevin fixed our problem first time (after he had the parts). Kevin has a very pleasant manner about him and was courteous during our interaction with him. This was our first claim with choice and overall was a Great first experience.

In all fairness, our experience with Choice Home Warranty has been favorable, we have had this service for several years now and we just signed back on with them last year for another 2 years. Having said that, this is not the first time there has been a delay in choice’s ability to find a contractor in a timely manner. Normally it is not a huge deal, but in this case it was. The appliance was leaking water all over our kitchen and we could not identify where it was coming from. The delay in choice’s ability to get a contractor our to us right away caused further damage to our home and we had to end up making a home owners claim for the damages to our kitchen, office, bath, laundry and living room. We are thankful that CAPX Pros LLC was able to get out to us right away in order to mitigate the damages and we will be having them do the build back as well.

The service technician was very professional and explained what was happening. I was very happy/relieved that the technician corrected the issue. I recommend him highly and the company he came from and Choice Warranty. Have had Choice Warranty for many years and have never been disappointed. Thank you for your support. Recommend you highly. Thanks.

I had the pleasure of working with Shemar ** while purchasing my new home warranty, and I couldn't be more satisfied with the experience. Shemar's professionalism, knowledge, and attention to detail were exceptional throughout the entire process. From our initial consultation to the finalization of the warranty, Shemar demonstrated a genuine commitment to ensuring that I understood all aspects of the coverage and that it met my specific needs. His friendly demeanor and willingness to go above and beyond to address any questions or concerns made the entire process seamless and enjoyable. Thanks to Shemar's expertise and dedication, I feel confident knowing that my new home is protected by a comprehensive warranty tailored to my requirements. I highly recommend Shemar ** to anyone seeking a reliable and customer-focused experience in purchasing a home warranty.

CHW has been good. Fixed our AC then replaced our above the stove microwave. And yesterday instead of repairing a resistor in our ceiling fan because the lights stopped working. They replaced the whole fan with a new one, very happy with them. Just wish they were not so expensive and service call was not so high.

The person who was sent came that afternoon at 5. He was very efficient. He found where the water was leaking on to the floor. It was the valve connecting the water line was not tightly closed. It took him about 20 minutes to find and correct. He was excellent in his service.

We haven't made many claims but the couple we have were executed promptly. Most people say that dealing with the warranty company is a drawn out process but we were sent a service tech both times within maybe 2 business days. Our AC replacement will take a little longer which is understandable since parts have to be ordered but the tech was scheduled the evening before Easter. I didn't even expect a response until after Easter.

Thank you Hometown Heating and Air (Jim). Repair was done after waiting a WEEK for a technician. After the the repair I stayed in contact with Jim. Choice was not going to pay for the repairs until I stepped in and helped with the matter. If they would have taken care of Jim’s company he would have accepted the job in Amherst N.Y. Right after mine. I am disappointed that another family could not be helped because contractors aren’t being paid. Luckily Taylor from Choice called me and assured Jim would get paid. I hope Choice calls Jim at Hometown so they have a quality contractor to help their clients with heating and air breakdowns. Contractors need to be trusted that they are getting paid. Attached is the approval then after repair they disapproved and locked him out of the system. Then I had to step in and help Jim. We pay you monthly for a service and would expect to do the same for contractors. I waited 8 days for heat. Unacceptable.

Technician called and apologized for being late but would arrive in 45 minutes. He was personable, friendly and efficient. He had the problem corrected within a half hour. He was honest and up front about the issue. I got his business card as I would definitely request him if ever in the need of service again.

My oven isn't heating up so I had to file a claim. The technician that come out was very knowledgeable and helpful. Felt comfortable with technician. Would recommend and would love the same company to come if I ever need to file a claim. He looked over the oven and saw the problem, ordered the part and rescheduled the appointment in a timely manner.

This company is awful. The warranty was included when we bought the house. We had the warranty for over 3 years and every time we made a claim it was like pulling teeth. They sent technicians who were either completely unqualified or were just too lazy to do a good job. Our HVAC system had a leak and multiple times they sent someone to just charge the system instead of actually find the leak and fix it. Twice they kept us waiting for 2 weeks in the middle of the summer with no air conditioning. When your policy is set to expire they will harass you endlessly to get you to renew no matter how many times you tell them no. Save your money. Or just burn it. Either way, it's a better use.

The vendors were great! When I called in to place my claim, I was treated with respect and professionally. The customer service team on the phone were very courteous. I highly recommend Choice Home Warranty to anyone who has a home. Repairs can be costly! get a Home Warranty plan to stave off these costs. A small service fee at the time of the service call is worth it! Over time, this plan could pay for itself.

Had wonderful, knowledgeable technicians out to access my water heater and they provided me with insight on the issue and fixed my problem! I am thankful to have hot water again and thankful to the technicians who solved my problem!

When I first took out the policy, I felt confident that if anything broke down it would be repaired or replaced. All the advertisements seem to reflect that. When my dishwasher was leaking, the service looked at it and said he was unable to get parts due to its age. I figured they would offer a cheap replacement, and I could Pay to upgrade it. But NO, the best they would do was a payment of $146.00. The cheapest dishwasher I found was $400.00. The cheapest one I found in the color to match the rest of the kitchen appliances was $600.00. Very disappointed!!!

Communication was good. Got answers on getting a home warranty to my requirements. Downside -- someone there keeps sending me messages from the company in the name of Carrie... I am not Carrie. Called to get this changed and still hasn't been changed... Disappointment. Maybe a typo???? I don't have anything more to comment on since I have only had this contract for one day. I am still awaiting a copy of my contract with Choice.... When will it arrive?

Once I reported my problem to Choice Warranty, I received an email to let me know when someone could come out. It was late on a Friday afternoon when I called. I received a call from Central Air the next day, and they came out to repair my drain on Sunday, Easter Day. I am quite pleased with the technician that was sent was very professional. I think his name was Bruce. He explained to me what was going on with the drain and fixed the problem expeditiously. Yes I would definitely recommend Choice service.

Our technician was great and worked quickly to get the job done. He did a great job. Arrived on time and did everything he needed to do in less than an hour's time. He explained everything he did well. I would absolutely recommend them again if anyone I know needs a locksmith.

Ryan was extremely helpful. Very informative. Very patient. Went over everything. Gave me great pricing and discounts. He was really terrific. This warranty sounds really great and I have recommended it already to a couple friends and relatives. I looked up Choice warranty and you're the highest rated in the country!

Very pleasant; Friendly; easy to understand, patient. Policy was written in easy to understand wording and very thorough for my needs. Put everything online for me to read. Gave me time to go over the material and then called me back for a decision. The 24/7 availability was nice as was the ability to cancel and get the prorated return on my money if needed.

Do not pick Choice Home Warranty, if you do, keep your expectations low. Allow plenty of time in your life to deal with them and following up daily. When I purchased my new home a home warranty was included. My gas stove top all burners didn't work and odd clicking while cooking, my dishwasher didn't clean well, and microwave buttons 4, 6, and 9 don't work. I opened cases on each of these about a month after moving in. The same tech was sent out, his tool box was about 4 inches by 9 inches and 3 inches high. He came to my house 4 times in about a month. I called choice and asked for new technician when it was obvious he didn't have a clue and they refused to replace him. I could have diagnosed problem better using YouTube. I gave up. Bought a new dishwasher because handwashing all the Thanksgiving and Christmas dishes was too much.

I had a salesman named Ronnie, he went above and beyond to get me a service plan that works for me and my house. I'm in my 30 day trial month. Has been a very positive experience. I would recommend this to my friends and family. I did research on this Company before I even thought about buying a service plan, from my research I found that the company Choice Home Warranty is a solid service.

The circuit is located in the kitchen and therefore there isn't many appliances that can be used. I filed a claim online and within 1 hour Choice Warranty had a repair company scheduled to come and fix the problem. Filing a claim online is very easy and you receive a quick response acknowledging the claim and giving the claim number so you can track the claim.

On 03/29/24, I filed a claim (#**) to have the sump pump in my home replaced after it failed and septic waste/water/backed up in my home. I purchased a three year warranty with Choice in 2021. At that time, I purchased the upgraded plan to include the septic tank and the sump pump. The claim was filed, and a technician was dispatched to my home but was not available until 04/03/24. (The technician was based out of Alabama, when there were local Georgia technicians available immediately.) I called Choice requesting immediate service since there was septic water/waste backing up in my home and I have a disabled child in my home and need an operable toilet. I was told there was nothing they could do.

S & M Garage Door Repair company bent over backwards to accommodate the repair of my garage door that would not open, trapping my vehicle inside the garage. Technician arrived on time, was courteous and professional. Choice Home Warranty assisted quickly in getting the service scheduled and completed. Both Choice Home Warranty and the service company they sent I would highly recommend.

Let me first say that the technician who provided services would get five stars from me. However, dealing with Choice Home Warranty I simply would not, and will not renew my membership with them. This is the second time that a claim has been submitted and has been declined from them. We spend over $600 for these warranties and then you get no benefit from them. If I could give them a zero, I would give them a zero. Do not waste your money purchasing these warranties from them.

First time using Choice Home Warranty today and it was a seamless and great experience. Technician was knowledgeable about my pool pump and completed the job in no time at all. It was easy from the start of filing the claim to the finished product. Great experience from the start to the finish!

Choice Warranty took care of my needs. Technician was very professional and helpful. Very knowledgeable. It took less that 72 hours for a service company to be scheduled. Very satisfied with process. I was kept inform with email throughout the entire process. Thanks Choice warranty. All it took was one phone call. I would strongly recommend my family and friends.

The parts needed to be covered are never covered. I end up paying full cost parts and labor. This has happened multiple times and I wouldn’t recommend Choice Warranty to anyone. I will not renew it either. None of my service calls have been covered as stated in the contract.

So far, the warranty ordering process was pretty straightforward and easy to set up, and at a good, discounted price. Took me only a couple minutes online to set up and create an account. The coverage and rate seems very good compared to the competition. I would recommend Choice Home Warranty for new and existing homeowners.

Doing a good job so far. Will know more when we see how long it takes you to get a technician out here to get it fixed. Well don't know what else to say. It all depends on how long it takes you to get a air conditioner man out here.

I just made my first claim and it was a pretty fast process. I have problems with my washer machine and CHW agreed to have it replaced. I just don’t like the amount I got back because it was low and not enough to purchase a new one, I also have no choice but to get it through Lowe’s which forces me to have to add money in order to buy the new one. The process is also taking long, it says the gift card can take up to 30 days to receive.

Choice is the best by far. I phoned in around 830 pm and by 830am the following day there was a tech at my door (Florida). They are replacing my 4 ton heat pump air handler Free of charge. I've been with them 7 yrs on my 2nd 5 year term and will renew when the time comes for another 5.

The experience was pleasant and informative. The representative was courteous, patient in his response and refreshing as he shared. I believe this to be a good decision based on my interactions with the company representative that I interfaced with. He asked if I had any questions after sharing all that would be offered which means he was familiar with the company and products that they offered.

I put a claim in on March 23. A repair person showed up 3 hours after the 2 hour window on Wednesday, March 27. He agreed the unit was broke and submitted his report. Choice denied the claim for an item specifically covered in the policy. On April 1, after the close of business, I am still waiting to hear back on my appeal. So I am not happy. My first two claims were turned down for reason I could not argue with but they were still turned down.

Rep was helpful, answered all of my questions, very informed and courteous. I was told that Choice Home Warranty would cover washer, dryer, dishwasher, air conditioner etc… I was given information about the monthly payment and it all seemed like exactly what I needed. I was sent over an email explaining all that we had discussed. Very professional. I was impressed.

I have multiple properties to manage. Whenever I need care for my properties, the Choice provided me with the best and reliable services. With the Choice warranty, I have peace in my mind in terms of managing my properties always. I will surely recommend this service to anyone who has properties. Thanks Choice!

Joe was awesome! He gave me the best deal possible while still maintaining integrity for the company. He made me feel like a person not a robot. He answered all my questions and he even came up with a few that I didn’t think about, great job! I ended up going with this company because I felt it was a good deal and they were very thorough in what they supply! I know I made the right Choice! Thank you and pick Choice for your home's needs!

I was told my washer repair/replace was declined because it was not in good working order going in. The machine worked fine for me, until it didn't. I had to go buy another washer at my expense. I have a dishwasher claim in now, we will see.

This purchase was thoroughly researched. Being an advanced senior, widowed female desiring to remain in the house my husband and I built together, it was becoming clearer I couldn’t depend on my only son to do everything for me, so I started exploring home warranties. Choice Home Warranty came out the overall winner, and then the person I spoke with made me an outstanding offer for 3 1/2 years of coverage, I was in. After thoroughly reading the contract, I know this will be good!

Albert was a pleasure to speak with on the phone. I initiated my application online and was called by the Albert the next day. Like any salesman, they will attempt to convince you their product is best and secure deals for you that prove it as such. If you know how sales works and have confidence in yourself to say no to pressed questioning, then you'll do fine here. Albert provided a fair offer and when I balked at the potential cost he secured me a better deal within 2 minutes. If you know what you're getting into before you shop for warranties, then you'll understand how to play the game. Choice Home Warranty plays it like anyone else, but they are fair with their offers and will definitely fight for your business. Make sure to read the contract and exclusions before you make the purchase, that's just good business sense.

After reviewing the diagnosis of the repair technicians a decision was determined that a new appliance was in order. The quick response from Choice Home Warranty was surprising! A gift certificate was offered to Lowe’s for a replacement and We accepted this offer. Thank you so much for responding so quickly. This process was painless and made for us a choice for a new appliance.

The plumber that answered our claim knew the cause of the error code and went right to work. He attached the discharge hose to the under sink disposer and ran tests to ensure the dishwasher was filling and discharging water as required. We were completely satisfied with his knowledge and courteousness.

Service tech was on time. Professional and friendly, The work order went fast from report to service. Automated customer service was easy to work with. The price of a service call went up 15 dollars, but everything is going up these days, food, cars, gas. Housing, boats and homes.

My claim was denied on the basis of not normal use but have not explained normal use, nor did they ask any questions regarding my use. I also requested information regarding who determines this and what the rate of denial is. At this point their lack of response is out of the time frame which they quoted for contact. Not for lack of my timely response.

This was both a timely and effective repair. We were paralyzed without the use of our dryer! Good communication throughout the process. Technician had the right parts on the first visit. They were clean and friendly. Well done and I can honestly say that we were pleased with Choice Home Warranty.

Marissa V. resolved the issue we had within minutes. We were very happy with her help. Choice Home Warranty has been great. They have helped us on a couple occasions. I have let our friends and family know how easy they are to work with. I would recommend them to anyone who owns a home. Thanks once again!

As this being my first service call with Choice it went very smooth. The tech was quick and professional. He called first and fixed the problem quickly. He knew what was wrong and had the parts to fix it. He was in and out quickly so I had the rest of my day and I didn’t have to wait around. Thank you.

Two brothers from Morocco were very professional and were able to resolve and fix the problem in a matter of minutes. They arrived early and were very friendly. Great family combination where very competent. I’d love to have them come back anytime we have a garage opener issue. They are local and very hard, responsive workers.

I filed a claim online and within two days I had an appointment. The technician arrived within the designated timeframe after giving me the requested text saying he was on his way. The technician performed a thorough assessment and the required part has been ordered. I look forward to the completion of this repair with the same efficiency as has been handled thus far.

This was my first service with Choice Home Warranty. My original appointment was delayed and it made me very unhappy. I was without heat for over a week. The repairman was very knowledgeable and efficient. I could not have asked for a better repairman. I can only assume that any future service will be handled as well.

I bought a home site unseen at the height of the market when moving back to Ohio. Choice Home Warranty gave me peace of mind. I have had the opportunity to call them twice and they are exceptional. No issues. You will be pleased. Hopefully you never have to call them but if you do it is a very smooth process.

The service technician did a great job when he finally arrived. The 8-5 window is unfair to the customer and all day the time getting pushed back making it difficult to plan anything else. Neither he or I was able to reach your approval area when he was there as they said closed for the day- how is the technician supposed to get approval? Your customer service number is hard to work with- not open enough hours and since it is located offshore language is definitely a barrier. You guys have to do better to differentiate yourself. Thanks.