Choice Home Warranty Reviews

Choice Home Warranty must have issues with repair vendors. Each time I've needed it there were multiple emails on each repair stating they couldn't find a repair shop in my area. I live in the Savannah area which isn't a tiny area. Then they deny claims based on maintenance issues when their repairmen replaced the same parts less than a year prior.

I purchased the Choice Ultimate Plan from Choice Home Warranty with the expectation that critical systems like my HVAC would be covered and handled professionally. Unfortunately, my experience has been the opposite—and extremely frustrating. I filed a claim on January 31 because my Trane heat pump stopped working during cold weather. A technician was dispatched on February 2, but he claimed nothing was wrong and reported the unit working fine—even though it clearly wasn’t when temperature goes below 32F. Within two weeks, after a snowstorm, the unit failed again (No heat at all). I contacted Choice to follow up, and they dispatched the same technician, who never showed up and ignored our calls. Apparently, he submitted a report stating the system didn’t need repair, which is absolutely false.

The service technician from Air City was wonderful and explain to us, the problem. He explain that the unit was in need of replacement and that it would take an extended period of time, going thru Choice Warranty. Because I am an elderly disabled veteran and my wife is elderly, we could not wait an extended period of time in the massive heat.

Good service! I have used home repair services for many years! Last time I used them it was very easy and effective. Repairs were easy, just a quick call to them. Hard to find great people to serve you appropriately. I would recommend them to anyone. Feel free to contact them. Be blessed!

Called 4/9/25, waiting for a call back from plumber. Your representatives are never too talkative when you call in with a claim. Sometimes I feel like they are taking the money right out of their pocket to pay a warranty!!! My service has been good, just lacking a little in the friendly department!!

The hot water heater I had to pay 410.00 + the 100.00 to whoever come out. I don't know what the 410. was for. Now my washing machine went out a few weeks later. Now you want to offer me 406.00 for one where can you get a washing machine for that and I'm not accepting that amount. You'll got to do better than that. So what I'm seeing is every time we call we have to pay extra amount of money. That is not what I sign up for. You'll are beating people out of their hard money. I can't afford to pay extra every time sometimes happen. I'm not trying to compare my machine with you at all I only had that machine for about 3 or 4 Years. Thank you for listening. MRS. **

Hello, We raised a claim for the Gas Range spark igniter not working in 3 burners. A technician came and didn't repair anything, he said there's lot of grease. There is some grease, which is common with cooking, but definitely not a lot like how he mentioned. Even after we cleaned the grease, the igniter did not work and this is happening for three burners. The igniter does not trigger a flame even after 10 to 15 seconds and it releases gas into the air which is a hazard. The technician did not resolve the issue rather they mentioned about the grease and diverted the issue.

I am pleased with the service from Choice Warranty. They got a A C technician out in a couple of days. I would definitely recommend them to family and friends. Very pleased with the technician from A C PRO. He was polite and described in detail what he was checking and why. He was informative and very helpful.

Really nothing much more to say but problem was resolved.

I was shocked (in the best possible way) by how fast Celes diagnosed and resolved our sump pump issue. From start to finish, it was maybe an hour or so before our situation was completely taken care of — and in a soft-spoken, professional manner that I appreciated. Overall, it was an excellent customer service experience, and I would strongly recommend Celes for any work he’s able to do.

Choice warranty has been fantastic! The technicians arrived on time, diagnosed my appliances quickly, and fixed it efficiently. Highly recommend! The team was professional, knowledgeable, and did an excellent job replacing my microwave. Choice warranty is very quick in processing service requests and dispatching a technician. Highly recommended. I made a good choice canceling American Home Shield to choice warranty.

Choice Home Warranty company is complete scam. I have been paying for Home warranty for over 3 years now and when I needed it the most, they pointed to me a clause in the agreement which states that they can unilaterally decide to settle the claim for repair for any amount they deem fit. My electric cooktop developed some issue and they sent 5 different vendors to fix over a period of 6 months (yes, that's how long it took to chase them to fix, I would have made at least 30 calls to them). Finally when they figured that its beyond the competence of their vendors to fix they offered to pay $350 for replacing a $2500 cooktop. Stay away from them. They are worse than a blood sucking leech. This business should not exist.

Service was excellent and response was very fast and work completed to best. Best service company I have ever used. Highly recommended! I have had them 7 years now and will be keeping them for another 7 at least. Tech company they use is very knowledgeable and speak very highly of this company.

Everything went well yesterday. The technician was on time and very respectful. Installed a new ice maker and left. Here it is the next day and I still have no ice. I asked was it a different ice maker and he said it was the same kind. No other instructions were given.

I have been a customer for about 6 months now, Choice Home sent service men out for my heat. Wasn’t covered, Air Conditioner a few days ago wiring not covered, but the guys they sent for heating messed that wiring up. I am paying monthly, but the heat cost me $4,000.00. No need for coverage. I lose.

I have recently had two back to back claims, each has been addressed promptly. Choice takes stress from broken systems. I always count on Choice to refer me to reliable technicians. AND, the work is guaranteed. I've been with Choice for over 20 years. If you aren't knowledgeable enough to repair your own systems you need Choice.

Updated on 04/12/2025: Choice Home Warranty sent me a wonderful plumber Green Plumbing Services. He assessed what he needed to do, had to get other parts but finished the job quickly. Personally he was respectful and explained what he had to do. Do not hesitate to use them for all your plumbing needs. Thank you!

I called back to cancel. I've never done this before. I was transferred to another line. I hung up 'cause I just couldn't get thru customers service. I called back a second time. A gentleman answered an hung up on me. Due to your services I will let my family and friends know what type company you have. Just take me off your list.

This is a great home warranty service. They listen to your needs and work well with assigning you the perfect technician to do the job. They keep you updated on the status of your claim and it’s easy to file a claim as well. Keep up the good work. Thank you for your service.

I am a rather new subscriber to this service, but I have had a different warranty service for numerous years. I have had several unfortunate equipment breakdowns which Choice promptly addressed. The companies that provided the services did so promptly and professionally. I am pleased with the repairs, and more than happy that I switched to Choice.

Excellent, thorough job. Great technician! Very friendly, knowledgeable, hard worker. Kept snaking the pipe until he got it cleared. He was on time. Kept at it until the job was done. We were very impressed by his hard work. If we ever need work done which is NOT covered by warranty, we will indeed contact Falcon plumbing.

This company is a complete scam. They charge you every month but don’t cover your appliances when you need them. There is always an excuse to why your appliance can’t be covered for repair. Stay away!

The technician was fine. He arrived on time and was professional and explained our issue to us. It was the Choice Home Warranty lack of communication and lack of response that is unacceptable. We never got any communication about getting our issue resolved. We resorted to doing it ourselves and even then never heard from Choice Home Warranty.

CHW does not show any sense of urgency with our requests. Dispatch was okay but no follow-up on getting the refrigerator fixed quickly. First assignment was 5 days. I cancelled it and got it redispatched for two days on the second try. Choice still did nothing to show urgency in getting it done quickly.

The person gave me the information I needed to know. He tried to get me a senior rate, but I preferred a monthly rate. I asked questions, and he answered them. He was polite. He complimented me. He seemed interested in getting me the senior rate. I thought I would get the free for the first month, but he explained I could not get it.

Our AC went out, it's an old Trane system. Parts are no longer available for this unit. It cannot be repaired, requires replacement unit. So far I've not seen cooperation from Choice Home Warranty, no sense of urgency, etc. It appears we are being treated as a zero to the left. I am a disabled veteran of the USMC. It is my hope to get this issue resolved quickly. We are long time customers. Imagine how we feel to be treated this way.

New to Choice Home Warranty Policy. Haven’t used it, but your customer service agent was very prompt, efficient, and professional on the phone. Received our documentation immediately. Hope we don’t need to use it, but always better safe than sorry! Have had good service with our last Insurance, but the premium has just gotten unreasonably high.

The absolute worst. You pay monthly for nothing. Nothing is covered and lame excuses for everything they don’t cover. Just canceled due to a waste of money. Water pouring in my basement so had to call an emergency plumber and I was told they could have sent someone in 24 to 48 hours?? Had to pay for a new water heater and emergency service and Choice says sorry you should have put in a claim first??? Horrible company!!!

I have not been happy with the service I have received from Choice Home Warranty. I filed a claim on my refrigerator 4/3/25 at 8:18 am and as of 4/8/25 2:35pm there has still not been a technician assigned for service.

The plumber left and toilet was not running. After a few flushes it then continued to run. I am going to request a follow up visit but a different plumber is to be sent. Please contact me to make another appointment to repair AGAIN the toilet. I shouldn't have to pay another service call though...!

The only issue I had was the appointment given 7am to 11am on Sunday. No one showed or called. When the tech showed on Monday, he said they don't work on the weekends. This is my second claim AND this happened both times. However CHW handled everything well. Good job. Thank you.

I was forced to accept a second opinion & not given opportunity to request the 1st choice to submit additional photos/info Choice had requested- instead the 2st option not kept in system & got stuck w/ rude unprofessional, condescending workers! The new system worked great! I was not informed so I wasn’t able to help out to get add’l info - at present the a/c tech did supply add’l pics & was pleased w/ giving tech opportunity to be compliant!

We have had Choice for almost two years. We placed our first claim on 3/5/2025 for our pool and nobody came; they don't have contractors available to fix it and they don't do anything about it. They keep saying "we are working on it", After a month a many phone calls, I called some of the contractors in the area and they all said they do not work with them because they do not get paid for their services. I called Choice and I told them we need to find someone right away; the problem was getting worst with the pool. They finally agree to re-imburse up to $300 for us to find someone. We are glad it was only $125; we are waiting for the check; who knows if it will come.... They have a BBB grade F. I don't know where they are getting all these great reviews.

The service rep was very professional, very courteous, very kind. He listened to our problem. Went right to work, corrected anything electrical that needed to be done. Installed a new water filter for us and a new icemaker. Very pleased with the service time spent. Very pleasant experience and a very satisfied customer. Thank you.

Tech checked out washer found the problem very quickly. Stated he needed to get parts & Choice Warranty would contact me for parts install date. A couple days later Tech called me back & stated unable to get all parts & Choice Warranty will contact me for next step. That's where I am now. Waiting for Choice Warranty to contact me.

We noticed wet carpet in our living room. We found the source was a leaking water heater. We called Choice Warranty at 3:00pm on Saturday, April 5th. Choice finally got back to us on Monday, April 7th with an appt for Thursday, April 10th. I called and explained that we have NO water (a health hazard) due to leaking through the wall onto carpet when any water is turned on. Agent replied, "We are not an emergency service.” I asked if Choice would pay for an emergency service. Agent said, “No.” I asked if we could put in new water heater ourselves and be reimbursed. Agent said, “No.” I contacted the technician assigned for Thursday. He is trying to work with us to get it done sooner. Choice is doing nothing.

I wanted to let you know how appreciative of your service. You are quick to respond to claims opened, responsive via email on appts set and service guys are sent out to review the issue right away. I never have to call back or follow up to see when someone is coming. GREAT Job Customer Service!

I'm very unhappy with Choice because of my most recent claim. When I first joined Choice, I paid $2100 up front in order get the lower price of a visit, $65/claim. My microwave went on the fritz and the technician said it was a bad magnetron and needed to be replaced, but Choice would let me know if they were either going to repair it or replace it. It was fully covered so I thought I was good. Instead, they've decided to give me a Lowe's gift card for the wholesale value of the microwave (about $190), that I'd have to go to Lowes and buy the microwave myself, make up the difference in cost, transport it home and install it myself. It takes 2 people to install it. I live alone and will be 72 years old in a couple of months and can't do it. So they're saying I'll have to hire someone to install it. Any idea of what it will cost to hire someone to install it?... as much as it costs to purchase it. I think the BBB will hear about this so that others can be warned.

The tech. gave me a call 15 minutes before he came. That was great because I was able to leave my dogs outside. He was very knowledgeable and discover that my dishwasher was not my problem. It was my garbage disposal line that was clogged. He prove to me that my dishwasher was draining the water completely. I need to call a plumber to unclog the line.

Tech did a great job of analyzing my issue with AC unit. CHW on the other hand dropped the ball. I am requesting you discontinue my contract immediately. You have consistent accepted my money but paid out very little to nothing. This last a issue is the final straw. To deny coverage, why? This company is nothing more than predatorial, you prey on women and elderly you give false sense of security through false advertisement. I have yet to have my dishwasher replaced as you've never sent the promised funds so I've made arrangements to discuss this entire debacle with my attorney and hopefully stop you from ruthlessly preying others. You need to be ashamed of your actions.

I purchased a plan today to replace a current plan that I have had for years and am completely unsatisfied with. The employee on the phone was very knowledgeable, helpful, and courteous. If the plan is executed 1/2 as well as the purchase went, I will be very satisfied. The plan was less money, and the service call cost was less then I have currently been paying. The fact that the plans are 24/7 is a huge plus for me. My current plan the techs do not work during the weekends.

No hassle mode to submit a claim via online. Fast response and coordination with a tech vendor of the corresponding trade in the local area. As a way of suggesting that would be nice to present what’s covered and what not and an anticipated list of costs when you are submitting the claim via the web form. Thanks.

I was disappointed to find out that the technician wasn't able to fix my dishwasher, and even more disappointed to find out that it wasn't going to be replaced because of every day wear and tear (Supposedly) I was under the impression that if the appliance couldn't be fixed that it would be repaired.

Would leave 0 star if it allows. This company just charge for a year warranty and allow cheap unprofessional technician come and charge extra 75$ for a call fee. None of the technician that they send fix my appliances and when after 3 month contact again they will simply say warranty is only for 30 days. Such a joke warranty company. I would advise anyone who tries to get their warranty to stay away and pay out of your pocket rather than paying them for a cheap unfixed service

We have been looking to switch companies for our home warranty for a couple of years now because of the endless rising costs that our current provider has been hammering down on us year after year. This year we finally got around to actually researching, and Choice Home Warranty offered the most coverage for the best price, AND they offered deep discounts to get us started and while they provided me all of the information I needed to make a sound decision, they did not inundate me with phone calls and emails like other companies did. I appreciated having the information to make my decision without the full court press! Ultimately, it was their prices, the information they provided, the amount of services they offered for the price, and the ease at which it took to enroll that won me over and I would highly recommend them to anyone who asks!

We've had multiple AC companies sent out over the years and they were so-so to downright not good. Polar Bear AC was the best AC company thats ever come out. With them being a newer small business they went right to the job and got started after the diagnosis. They were very timely and informative on the service. Everything went smoothly and they did a good job. Would definitely use them for any AC service again.

Moe was the best!!! He knew what I wanted and helped me immediately!!! Such a wonderful young man! So nice and patient!! Thank you so much, Moe!!! Maria. He was very helpful and explained all the information to me. He listened and waited until I had asked all the questions I needed to ask.

The claim was processed timely. The repair personnel was on time and respectful. My required fee was paid via cash. My system is fixed and at this moment working properly with a three day turn around. Thanks Choice Warranty team for scheduling this appointment so quickly. Thanks to the repair team for their courteous manners..Much appreciated. Thank you, Thank you, Thank you.

I have had to call on CHW for several different plumbing issues. They say that things come in threes but not this time. CHW was so prompt in getting things handled that I really wasn’t put out at all. No doubt the BEST SERVICE. A great company. Love them and there is also no doubt that I’ll be with them until I sell. I plan on renewing my plan for the next year and when and if I do sell the warranty adds great value to the house.

Met the appliance guy on Friday and still waiting to hear from you about my claim. So we will see what happens. Have been very pleased with your company over the years. So when I get my phone call/email today I will be better able to write the review. I will be waiting.

He knew what the problem was as soon as he looked at the situation. It took him less than 20 min to repair something that was suppose to be repaired with the last company Choice sent to me. It cost me an extra fee but the work is done. I was very happy with the repair man from UB plumbing.

The technician was very knowledgeable about HVAC and had over 20yrs experience. After he got the problem solved but then he double & triple checked a few other things to make sure he fixed the problem. (That’s how a real technician is supposed handle a job) He took his time and answered my questions and explained everything in a manner that fully understood.

Sammy was dispatched to check why I wasn't receiving airflow in my bedroom. While we had a couple of postponements, once Sammy arrived he determined that I needed another 2 ducts - a supply duct and a return duct. While I will need to save for that, I must say that Sammy was extremely respectful and very polite. I would recommend Sammy, and his knowledge & professionalism to anyone.

You purchased Home Warranty insurance in hopes that the Warranty would be there for you to use when something goes wrong with your appliances. But to be told that your issue with your appliances is not cover due to something you haven't done or not aware about is frustrating. It make you wonder why you purchase the home warranty insurance in the first place if it really doesn't cover the issue or the problem with your appliances and you are told you have to cover the price for your appliances to be fixed. So my approval rate with CHW is very low.

Person who came out was pleasant and knowledgeable about what was needed to fix my problem. He determined what to do. He got the permission from Choice Home Warranty and then went out immediately to purchase the part needed and fixed the fixture in one visit. I could not ask for a better result than what I recieved.

The A/C was found to be frozen with a solid panel of ice. The fan was turned on and the A/C turned off until around noon the next day. The A/C was not cooling very well, even though it was running and cutting off. It took awhile, due to the conditions, however, the technician was able to get it all under control and now my A/C is back on track and is running smoothly. Only one thing not so good, it's a bit noisy. 😊 Thank you unlimited. 😊

At first it seem that the unit was fixed, then it started to produce a noise when operating, initially thought it was pans below unit. Turn out to be center piece that turns the table. It turned sometimes and other times not at all, then it stopped and so did the oven heating. Need to have a revisit of tech to fix unit.

The Claim system wouldn’t let me file a plumbing issue request, since there had been a different one within the last month. This is a different issue! Then I called and the menu tree claims system was less than helpful. I finally got a human and explained the need. The claim was finally established! YAY!

I have had Choice Home Warranty for a long time and they have done an excellent job. Just recently, my AC/heating unit went out and I received great service and customer satisfaction. I am definitely recommend them to my friends and family about the affordable cost for a home warranty and excellent customer service.

Called on a Saturday after finding a leak under kitchen sink. Filed a claim, but needed to have it taken care of quickly. Not happening. Appears their is not method for emergency repairs. I had a plumber fix it. Seems this warranty is only good if you can plan ahead for emergencies. Oh wait, emergencies don't allow you to plan ahead. What was I thinking when I purchased a warranty plan. Silly me!

I just completed a successful interaction with Choice. The representative acted promptly when my dryer shut down by sending someone to my location. The service technician visited my home and demonstrated professional behavior while providing a valid diagnosis which led to Choice authorizing repair work. I appreciate having my Regency home warranty because it makes me feel secure.

Found that it was only a tripped breaker. Man was very kind and explained that breakers are also in kitchen which I didn't know. He also checked the breaker box to make sure there were no issues with it. Very professional. He was on time and was able to perform service quickly.

We were supposed to have a technician here on Friday, April 4, 2025 from 3:00pm-8:00pm to look at our freezer. The technician was coming from Special Services LLC in Columbus, OH. We called him twice. Once on April 2nd and once on q loop April 3rd. He never returned those phone calls. We called him 3 times on Friday to see about what time he would be here. We then sent a letter to the company asking them for the reason why the technician never showed up. We have not heard from the technician or the company.

Claim made, problem fixed all in under 24 hours. Entirely satisfied. Very easy to make claim online. Repair scheduled promptly. Technician got in touch, gave time window, showed up on time and completed repair. Satisfied customer.

I've been a customer of Choice Home Warranty for over 10 years, I can honestly say that, this Home Warranty Company has saved me hundreds of dollars on covered items. Although, there has been some redos on some items, this company has went above their mission to make the needed corrections!

The Master bathroom sink pipe was rotted and was leaking and needed to be replaced. I had to turn the water off so I bought a replacement drain pipe, but I had no idea how to connect them. The plumber evaluated what was needed and had to cut a PVC pipe and reconnected them so I was able to use the sink again.

Choice found a technician to repair in a timely fashion. Unit diagnosed for repair, but Choice choose to replace unit. Initial values seemed low. But after 2 discussions a reasonable amount was given towards replacement of new unit. Now we have flexibility to find and replace. Thanks for the help.

This is my 6th year with this company. The first 4 yrs were really great. They serviced my home need promptly. However for the past 2 years they have had trouble getting the repair companies out in a timely manner. Once I had to wait over 2 weeks. I guess people aren't working like they used to.

Stay away from Choice Home Warranty. I purchased Choice Home Warranty and 40 days into the warranty my water heater made loud noises and started leaking. When I put in a claim for the leak and waiting for 5 days without having hot water. A plumbing co came out, collected $75 for the service call and when they sent their diagnosis to Choice Warranty they said that it was not covered and that it was pre existing. I was very upset on how they conduct their business and not honoring what is clearly stated in their agreement, I called and cancelled the warranty and had to pay a $25 cancelation fee plus pro rated amount of $44. So I was charged $144 by this company for them to tell me that they are not going to fix my water heater. This company is there to just get your money and deny any work that will cost them money. Stay away from this company.

They are horrible. I have had 6 Claims in 4 years. 1 was approved but never completed. I put the claim on 9/25/2024 for my booster pump leaking and the top of the filter system. Well the top part of the filter system was not covered because they claim that it was mistreated, misused and abused. Wow. It's wear and tear. My pool has always been maintain routinely by a pool service. I told them I can provide all the records of maintenance. The booster pump was covered but as of Feb 5th I have had enough waiting and my water bill rising. The service company stated they had called and emailed them several times and that the part housing was not available and to authorize a replacement in November and I had called many times and I could not get a straight answer.

I have always been very happy with the quick service and response from Choice Home Warranty. There was a miscommunication with the new water heater but not really the fault of the service person. The bottom line with the help of customer service everything was taken care of and I had a new hot water heater the same day. I am very pleased the way the issue was handled and very happy with Choice Home Warranty.

Response from SCOPE Heating & Cooling was timely. Their technician, Mitch **, was fabulous. He had our new system up and running in one day working alone. Extremely satisfied. Choice Hone Warranty came through for us. SCOPE is a local company here in Melbourne, Florida. We did not have to wait or a non local company.

Filed a claim the 13 of March. I was given an appointment on 17th and the service technician did not show up or call. Got an appointment for the 25. I went to confirm and the repair company refused the contract because they were located 125 miles. No one told me this. Then I got an appointment for Apr 3, 8 working days later. Repair man actually showed up. He was great. Had all the parts required in his truck. Not impressed with Choice Warranty so far.

When I claimed the service, they contacted me quickly to make appointment. They sent a technician next day. Axis Appliance technician provided very professional job to fix my microwave. They are very fast, punctual and kind as well. I am very satisfied with them and like their service very much. I thank Axis Appliance for their service job.

Josh from Honest Appliance Repairs was on time and very courteous. He was knowledgeable and helpful in explaining the outcome of the repairs and what needed to be done next in the process. I am very happy with Choice Home Warranty and Josh from Honest Appliance Repairs. I would be happy to recommend both Choice Home Warranty and Honest Appliance Repairs.

After being a member for many years, I finally had an appliance that died. I was thinking great, I have the warranty that will replace this. Big surprise, it's not covered. Very disappointed. Obviously you don't stand behind your word. I will never recommend your company again. I did fill out an appeal and have heard nothing.

The electrician did such a good job on a short notice, finding a replacement unit that fits the existing ceiling hole. But I am disappointed that the cost of the same replacement ceiling fan light was not fully covered by Choice. I paid for the difference in coverage cost. The whole replacement cost should have been covered.

The file was claimed, picked up, and managed within the matter of four days. The repairman was excellent and very responsive. He filed the results the same day, we got an email from Choice the next day stating what we could do. I agreed to it and responded, then was told it would take 30 days to get an E card. That's the only part that we were dissatisfied with! It should've taken 3 to 4 minutes to send an E card in an email! There's no reason to have to wait 30 days without a washer!

The technician that came out was very knowledgeable and pleasant. I give him 5 stars!! Highly recommend. Choice took my claim, a couple days later or so I had been assigned a technician, it was a smooth and stress free experience, which was very refreshing to me, after having gone through a lot in the past couple months with other various companies...Again it was a great experience and good to know that I'll be taken care of should I have to need other repairs in the future.

You will be disappointed. Had a water stoppage and highest coverage. Paid 85 for a guy to spend three minutes with his friend and wife tell me the pressure tank was bad. Dude never even broke out a tool. Denied.

Technician Terry was prompt and very professional. He was knowledgeable about his job and fixed my issues with a smile. Choice set up the appointment within minutes and someone was in touch with me through email in minutes. My experience with Choice was very much appreciated. The best and efficient company that I have dealt with as a homeowner. I would recommend Choice to my friends in the future. Thanks again Choice.

I spoke with Michael and he was most informative about the available options. He at no time during of our conversation was pushy. He gave me my options and honored my decision. He walked through my concerns and allowed me to make my best decision. I appreciate the fact there was no high pressure to enroll in this warranty plan. Thanks Michael!

I have submitted three claims thus far and each time it has been a super easy process. I am also very happy with the technicians Choice Home Warranty has employed and how quickly and completely they have resolved the issues. They have been professional and helpful every time. Thank you!

My water heater was broken, specifically leaking water and not working at all. I placed my claim online and it took 26 hours for Choice Home Warranty to receive my claim, to send the technician and to replace the unit for a brand new one. I wouldn’t be more surprised and more pleased for an excellent service, Thank you Choice Home Warranty!!

I was looking for a warranty company and my neighbor suggested this company. The registration was easy and Luke was very helpful. I was told my neighbor would get a month free Janice **. I sign up as soon as he told me everything you cover. My account starts in May. Thank you

I don't see why you have more reliable contractors. No one has picked up my job. Doing the reimbursement route is a very very bad inconvenience. I will have to pay much more money upfront that I don't have. Money is taken from my card every month by your company in a timely manner and I still am unable to get the service I am paying for.

Had three different issues pop up in my home all at once—a leaky toilet, a broken ice maker, and a drainage problem with the dishwasher. I was so impressed with how quickly I was able to schedule an appointment—and even better, they managed to address all three problems in a single day! The technicians were prompt, professional, knowledgeable, and left everything neat and tidy. It was such a relief to have everything handled efficiently and with care. I highly recommend Choice Home Warranty to anyone looking for a reliable and convenient home warranty company!

This company engages in unfair business practices to avoid service to customers and payments to contractors. Choice Home Warranty consistently underpays contractors who service their customers by not paying the full amount authorized for the job after the work has been completed. Small businesses should be very wary of these practices before signing on with Choice Home Warranty.

Requested service from CHW for repairs on our heating system not working properly. CHW responded the same day with HVAC contractor, contact information and appointment. Called Lees Heating and Air who scheduled service the following day. The technician Robert arrived in the morning and fixed the problem within the hour. Great customer service from Robert, Lees Heating and Air and Choice Home Warranty.

The technician was very thorough in explaining what he was doing and the checking of all the functioning components and what the output range should be. The technician was on time according to the window allotted even after the unfortunate incident of not being scheduled after being told I was.

Oscar was helpful and I signed up! Glad I did. Professional and very polite. Wish I could have taking advantage of some of the offer. He tried so hard. Worked so hard on getting for us, but glad I signed up nonetheless. We shall see when I’m up for renewal next year.

Had a great experience with salesperson. Explained all the details thoroughly. Very pleased with his knowledge of different programs available to me. I was pleased they offer such a great deal for seniors. As recently retired being on a fixed income it’s a great feeling to know we are in good hands.

We pay extra every month so that our pool pump and equipment is covered. When I made a claim about a pump issue, Choice denied it and we had to pay over $3000 out of pocket. We were stuck in a contract, and I was thrilled to cancel as soon as it expired. When I called to do so, the representative I spoke with was so kind and helpful (and offered a 10% reimbursement) that I decided not to cancel and to give Choice another chance. Shortly after, our air conditioner malfunctioned. I paid $100 for the technician and agreed to $810 out of pocket expenses, which I thought was a lot of money at the time. The NEXT DAY, I was informed that the out of pocket expenses had been changed from $810 to $3505!!! After trying for 45 minutes to get any sort of resolution I was given the option of paying for all of the work out of pocket and being reimbursed. Obviously, if I had the funds to pay out of pocket I wouldn’t need to file a claim.

After inspection of our failed washing machine, we were advised that we would get a replacement settlement check for $343. I'm not sure how reimbursement for replacement works but that is not enough to buy any replacement washer, much less the upgraded one that was not repaired. I was advised that if the appliance cannot be repaired then it is replaced. Apparently, this is not the case, as we are going to have to apply, at least, another $300 to the $343 to replace one that is like, kind and quality. Another concern?

I had to put in a claim with my warranty company. I called on the 1st. It was approved on the 3rd the company has ordered everything and it will be installed on the 7th with minimal amount out of pocket costs. 1st Choice Plumbing was very professional. They were here the day after I called in the claim. The water heater was flooding my garage and they were a tremendous amount of help.

I bought my first home 4 years ago and elected Choice Warranty. I was told they’re dependable & reliable. They have supported me and my home without fail. The service providers have been honest hard workers seeing the problem through. This my forever home and believe choice will be my forever warranty. I would recommend them without reservation!

The technician was polite, clean and arrived within the time frame given. He was able to find and correct the problem within half an hour and didn’t leave until he was sure the machine was working properly. The technician’s English was sometimes not easy to understand but he was trying very hard to be clear. He just needs more practice.

I'm very satisfied with the service of choice Home Warranty. CHW are very fast in assigning a technician. Waiting time for the technician is three days. He added Freon to the system. Also check for leaks. He did not find any leak at all. Right now, the air conditioner is working good. Thanks CHW.

The kitchen sink had a slow drip and the whole area was soaking wet. Call Choice Home Warranty and the service rep had my info and immediately called for repair of my dripping sink. Very happy with their service. We have use this Home Warranty for both of our homes and had great service.

I’m highly disappointed with the fact that my policy does not cover my repair. I was told that my contract does not cover repairs that still have some manufacturer warranty. My Freon was leaking in my air conditioning and the air conditioner. Service guy checked and the manufacturer will send the part. The repair cost me $675 and the company. WARRANTY is not willing to pay one penny of it.

Our garbage disposal stopped working. I went online and filed a claim. The issue was assigned to a vendor within a day and the issue was resolved within a couple of days. Quick and efficient, like it should be.

Yes, this company was my own finding. The owner Jose was great communication with us and came within one day of calling his company. He also said he would submit pictures of the issue and send over an invoice of all work needing done on our heating unit. Was Eagle Heating and Air in Fallon, NV.

The company that came out to fix the garage door was prompt and friendly. They knew what they were doing when they had to rewire the system from the mess that the previous owner had left. Would recommend them highly, they stay until the job is done. They even called ahead of time to verify the correct time for them to show up.

The young man that came out said they didn’t make those anymore and would have to go thru my tiled shower in bathroom that backs up to one in need. I didn’t like that idea and called someone else and lo and behold he fixed the old one, no tile needed cut, thank goodness. It only needed new internal apparatus, can’t remember what it’s called but still made.

Extremely helpful, took the time to explain everything about the plan I have. I haven’t had to use the services yet, but he assured me that if anything happened that I would have no problem when you get the proper service I need to get my home or my appliances repair. He also recommended the roof optional plan, which I thought was a great plan to have since my roof is not that old. I am definitely going to recommend them to my friends and family.

I wish I had reviewed the complaints and procedures before purchasing a plan from Choice Home Warranty. I purchased a plan in March of 2021. It was supposed to cover 4 years, plus an additional 4 months for immediate purchase. My purchase coincided with my income taxes (which also coincides with my yearly insurance reviews). Thus, in my mind, at income tax time of the following year, the coverage had lapsed. I had completely forgotten that I had purchased a multi-year plan at that point. If there had been email traffic reminding me of my coverage or promoting referrals to increase or extend my service, the fact that I had coverage would have been at the top of my mind. Time passes on.

Response to claim was fast and resulted in a replacement of the broken item that was covered. I wish they would have given me the option to add funds to the cost of the item so I would have gotten a better one. In any case they did solve my problem. Happy to be their customer.

Filipe ** was a great representative and gave me additional savings. The VIP package made sense once broken down to only $36.50 per month. Other companies have been quoting at $75-$90.00 per month. Very thorough and had a great personality. Polite and kind. I would and will recommend him and Choice Warranty to our friends. Thank you!

This is already my 4th year with Choice Home Warranty. I placed a claim online on their website which is a really easy process. It was taken care of very fast and I was informed daily about the progress. I was very satisfied with Choice Home Warranty and recommend them.

Technician was very professional and repairs completed in a very professional manner. Only issue I have is the length of time it took form filing claim to repair date. Think it's very unfair to have consumer to have to wait such a long period. Course, this was better than last time when technician did not show for scheduled appointment.

The company came out to my house. I was at an event, but my son and his wife were present. The company required an $85 payment to begin. We had to reschedule because I was unaware I had to leave a payment. We have rescheduled another visit. They have been pleasant to converse with and they are to return tomorrow, between 11am and 3pm.

They gave me a great deal and I am very pleased with it. Everything is covered and I don’t have to worry anymore. The agent was very friendly and professional, as well as helpful. It took only about 20 minutes to get everything set up and going, Thank you CHW.

My coverage has paid for my hot water tank to be replaced. I paid the $100 deductible. I called Choice today and they said I had to pay a $471 charge for connection to the new hot water tank. The plumber informed me that it’s 2 wires and 2 water connections. Nothing else is needed. He has not asked for any additional charges. Choice is not able to explain why they are charging me for something that hasn’t been installed yet. It has escalated to another party. I understand it doesn’t cover consequential damage also but my bamboo floors in my formal living room and kitchen are warped from the water leak of the tank. Do I include you in the suit as well?

Appointment was between 8-11am, didn’t come until 12:30 and had to call them for that to happen. I should get defunded my $85. I took off a half day at work and late getting back at 1:45 to work. This is my first with Choice Home Warranty, I hope it better than this. Thank you

My technician was very good, did a quick job and fixed the problem. He was polite and professional. Scheduling could have been faster, as the a/c system not working here in Texas can be a problem even when it is not that hot because of the sun. Excellent worker though.

I am so blessed that I have joined Choice Warranty. I had a need, I called and they already are taking care of it and sending me someone to the house. First class customer service. I will be glad to get back to you once the gentleman is here and the quality of work that he did because I live in a small town where I don't have a lot of help. By calling choice Warranty I have the peace of knowing that this will be taking care of. First class customer service

The person I spoke to was very Professional and kind. Was willing to answer all my questions. He was very knowledgeable. Explained what was covered in the plain. Let me know when I could start using the plan. The associate had explained to me about all three plans and how much a month I would be paying.

I just submitted a third attempt to fix same issue. The previous two attempts temporarily fixed the fridge claims. However, the App forced me to pay the service fee to create a new claim. I do not think that is fair approach from the customer standpoint knowing this service was already paid during the first service and the issue was not fixed.

The only thing I wish is that instead of providing an e-gift card for a specific store they can just provide a check so I can go to any store. Other than that everything the techs processed my claim quickly, I was able to contact the company for them to come sooner.

Bathtub water was running and we couldn't shut it off. We were concerned about the water bill adding up. Green Plumbing was scheduled four days out, but upon request understood the urgency and came the next day. Good to have contractors who care about more than just themselves! Thank you Choice for keeping them on your list.

I have been using Choice Home Warranty on my property for a few years and only have positive feedback. I needed to add another property too. I called back in today. Johnny took the time to explain all my options and we found a coverage plan that met my needs. I am very satisfied with the service I received and would definitely recommend Choice Home Warranty in the future.

The technician came and assessed why my freezer wasn’t functioning properly and informed me of the parts that need to be replaced and stated he would return in 5-7 days to replace the non functioning parts. I am now waiting for the next appointment to finish the repairs on my freezer.

She was on time, very polite and she was going to make sure she had my stove working pretty good until the main parts come in. She explained everything that she did told me she had to order parts to finish it, but that she did get it fixed until the parts come in.

Guy showed up and repaired the situation. Gave tips to how I can prevent this from happening again. I would recommend this service company. The communication was great and they were even able to move us up on the schedule.

I just purchased a great contract for 3 years with Choice. Very good customer service and they are one of the best. They take care of military Veterans and Elderly folks! Appreciate the assist and taking the headache of doing all the work away! I definitely made a good choice and purchase with a great discount!

Choice Home Warranty was very prompt in contacting a company to fix my problem. Charlie from Drain-Busters Plumbing came out. He was very friendly and thorough fixing my water leak. I would recommend Choice Home Warranty and Drain-Busters Plumbing to fix any plumbing needs you may have at your house.

I have worked with other home warranty companies and they do not even compare to Choice. I had a plumbing problem in which I submitted an on-line claim and Choice followed thru by finding a plumber to do the work required within a couple days. Because I live in a somewhat remote area, Choice had to work hard to find a technician. The plumbing company responded within a day and the tech came within a day and completed the work. Thanks to Choice Home Warranty.

Very professional, respectful and quick...Very nice gentleman with a great spirit,😊 Ryan took the time to explain what the problem was and showed me what not to do so I wouldn't have this problem again. He also arrived on time, clean and neat. He turned an aggravating situation to a pleasant experience...Please let him know how much I appreciated his thoroughness and kindness....

This is my first experience filing a claim, so it is very hard to rate this experience. I will be in a better position to rate the claim process, customer service, time to promptness, etc., later. I'm hoping for a quick and smooth process with the technicians and Choice Home Warranty Customer Service.

This was not like the first guy you sent. He knew what to do and fixed the problem. Took time to explain the problem and why it wasn’t freezing. Very professional. The first guy pushed some buttons and said that was it. Had no idea what to do. Said to call if problem continued. Called 4 times no returns.

Claim experience is straightforward and have always been able to get a repair technician scheduled in a timely fashion. I was worried approvals might be difficult but everything has gone smoothly and the repairs have solved our problem each time. The online portal for claim submission is easy to use as well.

The husband-and-wife techs that fixed my garage door were far superior to most such mechanics I have encountered. They were kind, patient, professional, clean, courteous, and extremely efficient! They checked and rechecked everything, taking the time to do the job correctly the first time. I also appreciated their honesty and intelligence. Thanks!

One morning we started the machine noticed a large amount of water on the floor, like if the water was not directed toward the outside pipe. After 48 hours the repairman showed and find out that indeed the water was not evacuated properly. He was extremely capable and helpful, including his dialog with my wife.,

I am extremely dissatisfied with my experience with Choice Warranty and would give them a 0 out of 10 if I could. On Thursday, March 27th, I called to report that my refrigerator was no longer working. I received an email on the evening of March 28th informing me that a technician appointment was scheduled for Wednesday, April 2nd. The lack of urgency from Choice Warranty regarding my situation was appalling, especially considering the significant amount of food ($$$) that was wasted while waiting for a technician to arrive.

Choice responded in one day with a vendor to fix my toilet. The plumber arrived within the appointment window and promptly fixed my toilet. Great job Kevin from All Pro Plumbing! Keep up the good work! I will recommend All Pro Plumbing to others who need your service. Hopefully you will be assigned to me next time.

To Whom It May Concern: I typically do not answer calls that I don’t recognize. Brandon was so good with his articulation, listening, and customer skills. You should be extremely proud of him as a representative for your company. He deserves a pay raise, and recognition for his exemplary customer expertise!! It has been a pleasure connecting with your company and I look forward to enjoying having peace of mind, knowing if something happens, we’re covered!! Again, thank you for such a pleasant experience!! I appreciate the discount of 1 month free if paid yearly, but the added discounted rate for signing up today! Mrs. **

The gentlemen came out and repaired my toilet. I am very happy with the job which he done. I would recommend him to anyone who needs plumbing work done. He is very professional and polite. He called me when he was on his way to my home so I knew when to was due to arrive.

The technician was professional and efficient. I am happy with the service he performed. He was timely with his arrival, and I am satisfied with the amount of time he spent completing the service. However, I am very dissatisfied with the amount of time that all of my service requests have taken to facilitate.

Was not getting enough heat or air down in the basement off of the system. Even had the original installer come by who said I needed a mini split system for about $10,000. The individual who came by from Precision Air Filter it was a problem with the fan settings and he reset the fans and everything seems to be working now. I'll know more the next day or two.

Choice is a rip off. They say when you sign up they will repair or replace however every time there is something additional that they don’t cover. The copay has gone up. Our technician was great but the warranty company is horrible. I will be switching companies hopefully and finding one that actually does what they say they're going to do.

I'm pretty disappointed with Choice at the moment. It took them 10 days to send a technician for my HVAC system, and even then, they couldn’t fix it. The technician had to travel over 60 miles because local HVAC companies apparently refuse to work with Choice. When I finally found my own technician, he told me he doesn’t work with them either. Additionally, the technician Choice sent never provided the repair estimates as promised.

Each time I have used the Choice warranty service they have assigned excellent repairmen to help me with the issues in my home. I am very satisfied. As a senior citizen it is a comfort to know that there is someone to call when I have repair needs. Also, the online portal is very user friendly friendly

I had an issue with my ice maker receptacle on the freezer door. Severe icing on the inside disrupting the use. The tech was well dressed and had excellent manners. He was professional, prompt and thorough. He communicated to me concerning scheduling and arrival. The tech took his time to look over the problem, explaining his actions each step in the process of his troubleshooting of the ice maker receptacle.

I am pleased with the response time. Even though it took a few trips and a couple of weeks to get it fixed, the repairman kept us up to date in what the problem was and eventually got it running again (refrigerator). Repair parts was a problem to get a hold of for our Subzero fridge and eventually got the right parts in. Choice came through with claim. 👍

Responded within 24-48 hours as the claim representative stated. Technician my request and provided a earlier appointment due to the nature of the repair. Technician was very kind and responded with the amount of time provided to reach the destination. I absolutely loved the service received. I'm now waiting for the part to be ordered. He explained what needs to be done while waiting on the part to avoid damages to the floor from water. This repair is for a Frigidaire gallery refrigerator.

Overall, the technician completed what was requested; however, instead of replacing a potentially flawed faucet head, he cleaned it out, pushing the true maintenance to a future date that I will have to deal with. I had to clean up after him as he left dirt and black markings on my white cabinets. He did replace the u-hose, which broke during him tightening the screws. This was helpful as it deteriorated over time and with regular use. Something he couldn't address what increasing my water pressure, as he indicated it was mandated by the city. However, I talked with the city, and they said that is incorrect. They are coming to check my pressure and I will need another plumber to come and address this issue which is not corrected.

Overall CHW has been a life saver for us. It’s a huge added peace of mind knowing I can get repairs fixed the next day. It’s paid itself back with what the warranty cost. Without it we would be out 1000s. We’ve had them for 3 years now and will use them in our next home. Only complaint I have is that they advertise 2 months free with renewal but call you and aggressively get you to renew 8 months in so you actually never get to use your full year let alone 2 extra months they advertise.

I have had nothing but good experiences with Choice. They are quick to respond to any questions or issues I have and quickly send a vendor out each time I have filed a claim. They are friendly and courteous when you reach out to them. The vendors that have been sent out are quality and professional. Highly recommend!

Processed my service request online with Choice Warranty. Received a service response same day. The tech arrived as scheduled and did an excellent job. The service tech was very knowledgeable, listened to customer issue, and worked through the issue and was able to resolve the issue during the single service call. Were happy to have our washer back doing what it does best. Job Well Done. Customer is pleased!

CHOICE Home Warranty is a good company. They take care of the claim right away. But, some of the items the company does not cover. I have to pay extra money for it. This time I asked to fix the kitchen sink problems and the technician did a great job and I did not pay for extra money which was good, He said he would send me a receipt for the work he did, but after 24 hours, I still haven't received it.