Choice Home Warranty Reviews

My AC went down on Friday. I called for warranty repair right away. It took until Monday to get an appointment set up. The appointment was for Tuesday afternoon but the technician didn’t show up. I got a text over an hour after he was scheduled saying that I was rescheduled for Wednesday afternoon. I called the company and told them that was unacceptable. Since I was obviously the last appointment for Tuesday, I should be the 1st appointment for Wednesday. The technician showed up early Wednesday and resolved the problem but I was without AC for almost 6 days in searing 100+ degree heat. That’s not 5 star service.

Tech checked and discovered the problem, built the part, installed it and checked to make certain it was fixed. All this was completed within one half hour. He assured me that he would return promptly if there were any issues. Excellent service and would recommend Highland in the future. Very good.

Choice Home Warranty is unprofessional service with their poor service desk and unskilled customer handling. They have tie up with local vendors with unskilled and money minded. I have a very bad experience with one of plumbing request which is still unresolved. Choice home warranty scheduled a vendor named Steagall Operations LLC. Tech visited and asked for service fee with no work on the claim and just went way. When I put stoppage on the check due to no work carried out, vendor kept calling to my phone and threaten me to clear the payment else he will Take me to court. Choice home warranty is not at all taking any responsibility. This warranty company is run by classless. People with no service ethics or customer handling.

Thank you Choice Home Warranty. You were there when I need you respond quickly to all service needed. Recommend you to all my family and friends. Clled for a service repair on my washing machine. They came within a day or two. Found the problem with a new motor in it. Thanks again.

This is my first experience dealing with a claim. Because I do not live in a large metropolitan area, I was concerned about the service I might receive in filing a claim. I filed the claim on a Saturday and a repairman was here on the Wednesday. The technician was prompt, polite and knowledgeable. A part needed to be ordered,

The technician before the set time which was great. He thoroughly looked at the washer inside and out and with his expertise he found the problem and was able to get the exact parts, etc. and before long, my washer was repaired. I sincerely appreciated his knowledge his expertise, his kindness, his courtesy, humor and his determination to repair my washer completely. EXCELLENT!!!!

I have had my home warranty with Choice Home Warranty since 2021, so it has been over three years. I have had several issues in my home which have needed repair. Choice Home Warranty has come through with every problem I have had. My experience with Choice has been all positive. I have signed on for another three years with this company, and it gives me such peace of mind to know I have this safeguard.

Was having difficulties in getting my air conditioning system back online. The first vendor that came out was really not very professional and was trying to take several shortcuts. After several days of showing up with incorrect parts, I asked CHW if they could replace this vendor. They obliged and within a day or two the AC system was fixed and back online. The communication that CHW provides is where I see a big difference from other warranty companies. The communication is superb at CHW. Glad I made the switch to them. Happy customer

Pro Integrity Plumbing Corp was the company that came out to do the work. It was very easy to make an appointment with them. The technician was very professional and helpful by showing me the problem and how to fix it. I'm very happy with the experience and if I need to call Choice again for a plumbing problem I'm going ask for Pro integrity plumbing to come and do the work.

My AC compressor failed just before July 4th and I called the number in your warranty policy. Within 8 hours you found a technician at Smart Choice AC in Houston. They scheduled me 8 days out in 100 degree temperatures for repair. This was stressful considering the conditions. After discussing with the service company, they worked with me to expedite service during the repairman's lunch hour in 36 hours. The service was timely, effective and high quality and the day before the holiday. This was met a critical need. I will use this service again. Thank you!

You were very prompt on getting a repair man to assess the situation, poly since the washer couldn’t be repaired, we were promptly contacted by a adjuster..We were offered a settlement amount..Can’t replace for that amount, even on sale, a bit disappointed. Claims adjuster was very polite and explained your policy.

The two techs that came to my house on Wednesday 7-3-24, were the nicest guys. Very professional and polite. Fixed the problem and kept it moving. I will definitely refer Choice Warranty to my family and friends. This was my first experience using Choice Warranty and the guys called ahead of a scheduled appointment and actually showed up early.

Dwayne of CDE Appliance Repair was wonderful. He diagnosed the problem right away and fixed the oven issue. He was prompt, professional and came to our house the afternoon before the 4th of July holiday. We recommend Dwayne and CDE Appliance Repair for your appliance repairs. He saved us the cost of a new range.

It took longer than expected, but that was due to our equipment. When the part came in the tech did finish the work. Choice and the tech were both professional. They both did their part and the work did get done. Choice did a good job for this claim. I will wait to see if I have another claim and how it is handled.

We are very satisfied with Choice Home Warranty. We have had 2 claims and both were handled by exceptional customer service. I totally recommend the company and will continue to have peace of mind knowing that my house is covered for any unexpected issues in the future. We have had other companies that provided us with warranty but they don’t compare to the service we received from CHW.

I'm happy I got my called in to get my warranty. I knew exactly what I wanted based on my referral. I was turned off after the rep placed me on hold and tried to belittle me when I informed him that I was not interested in the extended 3 year package. Going forward, I would prefer for the rep to pay more attention to what i actually wanted instead of trying to upsell me.

I am extremely pleased with the work performed by the #1 Garage Door technician. He was thorough in evaluating potential areas of concern, i.e., wiring, circuit board, LED bulbs. He was very organized and helped in offering suggestions to improve the operation of my garage door. Additional work is required to make the garage door open correctly and I would like for him to perform this service.

The service technician suggested changing out the nine ceiling lights to LEDs. Because of the lights that were in there are drawing right at 600 watts and that’s all the dimmer switch could handle and he said that was the result of the dimmer switch getting extremely hot. The service technician arrived in a timely manner, and was extremely informative.

The 2nd plumber assigned was very prompt and professional. I was told what the problem was and that they would submit their findings to Choice Home Warranty. The water leaked from my attic through my main bathroom ceiling. I don’t know what else to say about the situation. I don’t understand the extra fees attached with the installation of a new hot water heater.

The service technician arrived in a timely manner. He helped me so much by giving me his last appointment. I didn't need to take another day off. He did a great job with the repair requested. He was a person of good manners. That is awesome. He was paid when service was complete.

Acute Comfort Serv, were the one's they sent to repair my A/C last year. They came right on that same day, Thank God because it is to hot in the summertime in Texas to be dealing with this heat with fans, You Heard Me? So Yes I would refer Choice Home Warranty, so far we good.

My AC system was down. No cooling in the house now, also my refrigerator not working properly. No cooling inside the refrigerator. I talked to your representative and he’s going to get the person calling me within 24 hours to setup an appointment? I’m still waiting for your service technician to call me or come to my house to repair.

I was told by the technician that it was low on freon and the fins were dirty and bent. He added freon and we cleaned the fins. Cooling is worse now than before he came. The fins have been in the same condition the whole three years that I’ve lived here and it has worked just fine until this season.

I am Very pleased. The Plumber knew exactly how to fix the problem. He arrived on time and was very courteous. Would definitely recommend Choice Home Warranty to my friends and family. Paying $75 for a service to fix and replace any appliance, electrical or plumbing in your house is a very fair deal.

Choice home Warranty sold me a policy Jan. of 2024. Read reviews, and the salesman promised fast service, great customer service, the works! I had to make a claim on June 21st of 2024. My first and only claim... nothing... I called them for 2 weeks, and repeatedly was told the claim was escalated. Mind you, this was as simple as a garage door opener...They could not find a technician in my area. They sold me a warranty with no way to honor it? The took o my money, but had no plan in place to cover. They "offered" to let me find my own technician. That would have lead to more headaches and me paying out of pocket. This company had no intentions of ever covering my claim. I demanded a refund of my payments since Jan, since I was technically not covered, but refused any reimbursement.

Very professional on the job order. Not recommended to use the tech to do job around the house. They rip you of and if you complain they will come very aggressive especially if is not a male at the moment in the house at the time that they are working. Because they do the job in the side you have no insurance. They cut corners and you have no way to complain to no one and left with a bad situation!!!! Love Choice.

The young man that you sent here to excellent job, he presented himself in a very professional manner, and had the unit repaired within an hour. You’re lucky to have him as an employee. I’m sure he will do quite well. Seem to be quite knowledgeable. I used to run a repair business myself. I would’ve been happy to have him working for me.

Seth answered the phone when I called to inquire about home warranty service. He was very professional, answered all of my questions and gave me some options that I was not aware of. I was undecided on which home warranty company I would select, but Seth was very instrumental in my decision to decide on Choice.

The Tech that was provided was EXCELLENT, and had a great attitude, and his work was phenomenal, he was quick and efficient, I would recommend him to anyone, he was on time, he called to set up the appointment, and called again to ensure that we were going to be present. Just an all around great experience, and these days, that’s hard to come by, I’m glad I chose Choice warranty.

A blade broke on my garbage disposal and it couldn’t be fixed so I received a new disposal. Didn’t take but a few days to replace. I was originally told by service guy that it might take up to 2 weeks for the disposal to come in but it took less than a week.

I can very factually tell everyone that Choice Home Warranty is a total FRAUD. They would charge your money and refuse to provide your entitled coverage. When I filed a claim within the coverage period, they would send a tech here and charge the service call fee. Afterwards, I received an email informing me that my claim was denied because the failure was not caused by normal wear and tear. When I appealed and called their case manager, they provided an inconsistent reason why I was denied. They would think 100 ways to deny your entitled contractual rights. I have already reported this company to the FTC. The State Attorney General's office would be next. Please do the same if you have been defrauded. I am sure there are many people who have had similar experience. Please use legal actions against this company and defend your right.

What a complete joke. Have had them a year because my realtor bought it for me with my new home purchase. They have been the most unprofessional and unreliable company I've ever used. Such a scam. This recent experience I've waited over a week for some sub par contractor to come out and fix my ac. Was scheduled yesterday between 1-5. Took off all day from work. No one ever called or came by. They then rescheduled me for this morning between 8-12, again no one called or came and now they are trying to reschedule for Friday. Horrible customer service! Will not renew and no one I know will throw their money away on this shady ill ran company.

I was ready to cancel my policy and was very frustrated with the service until I talked to the case manager Sophonie **. She listened to my issue and helped me out getting a rep to come right away to help with my leaking refrigerator. It's still not fixed but the repair person came out and ordered parts. Hopefully this will fix the issue.

Gave me $300 for a new stove. Show me where that’s the manufacturer price. I’m not buying it. Sent a guy to look at roof damage. He never looked at the roof and they won’t give me my $75 back. That’s fraud. I do not recommend at all!!!! They take forever to deploy anyone.

This company does not meet minimum expectations one would have. For instance, sending a service technician who would collect the service fee first and then bail saying they're not qualified even though they picked up the claim. On top of it, the assigned service providers do not honor the appointment and they do not provide any speedy service for issues needing immediate attention. It's like trusting a company in the hot summer month only to find they won't cover cooling issues because of their service providers network, not willing to provide faster service. I ended up canceling both of my contracts, with the supposed resolution customer representative showing no interest in retention.

Received fast, efficient, and expert drain unclogging service by Louis, That Drain Guy. He had all the right equipment and found the problem quickly, explaining the problem and the process along the way. Would use him again. I am glad that I had Choice Home Warranty policy to cover the costs.

The response time on my claim was excellent. The service representative was friendly and explained the issue with my dryer clearly. He went over the issue and showed me what he would need to order to fix the dryer. I would definitely recommend Choice Warranty to my family and friends. Excellent response time and service.

I had a good experience, the technician was courteous, knowledgeable, and friendly. The only complaint I have is that the technician didn't clean up after himself, but I would still most definitely recommend him, and the company. I failed to mention scheduling was a breeze, I was automatically scheduled, and they reached out for a sooner appointment, but I was happy with the originally scheduled date and time, and they understood.

Our experience with the technician went very smoothly. But with Choice not accepting his diagnosis left us with our ac not working correctly while they searched for another technician. After 2 weeks we decided to have the unit replaced ourselves. It seems like every claim that we have made with Choice Home Warranty creates more anxiety than it is worth.

Absolutely trash..Been 3 weeks to get refrigerator repaired and still waiting...Now to point I'll just cancel and money I save from paying them will pay for a new refrigerator..Most horrible experience I've ever had.

I have been without hot water for over a month. They are reassigning my claim for the third time. The second technician that came to service the unit said it needed to be replaced. CHW refused to accept this so they are searching for another tech. With hundreds of plumbers in CNY, it certainly shouldn't take this long. Completely unacceptable!

I had different feelings about obtaining Choice Warranty after reading reviews - some positive some negative - I hope it is not the latter. I place my first claim in over one year since joining Choice. So far, not good! It has been over 24 hours and of yet to receive confirmation of my claim - no air conditioning.

Not happy at all with your service, always good in the past. Offered us under $400 to replace our stove. Please let us know where we can find a stove comparable to ours for that little price. Don't know where you all shop it would help us to know. We agreed to take Lowe's gift card, was the only way to get any satisfaction from your company. Asia said, we are very dissatisfied with your company at this time.

Central air not working. System kicks on but not cooling at all. I'm disabled with health problems and need the cooling so I can breathe and this is also needed for my heart condition. I've tried turning it off and back on, changed filters and to no avail. At a loss as to what the problem may be. Not seeing any signs of leakage.

First of all I was not told the policy would not start until August; second I received two emails with different price/month costs; and third each email had different addresses for coverage. I tried to contact the person who sold me the policy and that was an impossibility. When I called I was told to leave my number and someone would call me back--never happened. I want to cancel this policy. I don't know how your company is number 1. Based on my experience it is a failure.

Took 5 days before someone accepted my claim. Without AC and it over 90 degrees in my home; that was hard to deal with. I hear there are other home warranty companies that their claims are accepted faster than Choice. Very disappointing. I have some things to consider moving forward.

Tech was professional and knowledgeable. Just wish that the company had a computer to hook up to AC system to ensure all was being read and verified. We talked about my Dad working in AC long ago and that they had a check list to go over. Marcus was a great tech and explained to me all the checks that he did and the readings.

SEBINO Home Services was excellent on time and performed the work in a timely fashion, My hat goes off to him and I thank him and Choice. When he came he was very polite. Thanks to the new technology he was able to handle the problem right away.

The By Polar technician lying and they don't know what to do. I don't recommend it them to anyone. Because they are not solved my problem. Just take 2335$ and no knowledge. I I want to make claim on them. But the last technician is very knowledge and good experience.

I’m retired and living on a fixed income. So when my air conditioner went out. I was afraid Choice Warranty might not replace it since it was a very old unit. But to my surprise they did. I canceled my warranty with one of their competitors because they refused to pay for a repair on another appliance even though I had them for 8 years. My hat’s off to Choice. They are # 1.

I made a report for water heater and they gave me the information of what I needed to do to have my water heater evaluated get an estimate and to get it repaired after they okayed the estimates from a professional company that I already worked with. They seem to be organized company and do quality work to stand behind what they believe and they recommend. I feel that it's important as a homeowner protection plans so you're not prepared for the things that can break down and make it very expensive for a homeowner.

I have consistently been disappointed with Choice. Their technicians have been consistently good when allowed by Choice to do the work. This week was a major exception. I filed my claim online. Within a couple of hours Choice was back by email letting me know the assigned technician. The company called me within an hour and had the technician out that afternoon. Got the garage door fixed and paid extra to have a non warranty replacement done. Well done by all!!

Christopher ** was so professional and detailed with the explanation of the warranty and how it would benefit us with our home purchase. He reiterated the advantages of your warranty, addressed the horror stories I told of friends who took out home warranties with other companies, and was patient and detailed in his answers to my "What If?" questions. Before the call ended, the information was in my email and I felt peace of mind. Well done!

Choice Home Warranty is the worst! Their basic line is that "is not normal wear and tear" then decline your claim. I had a claim in, they said they'll get back to me, after I had not heard from them, I call them and was told it was past 30 days and I had to open a new claim and pay the fee again. I've had several incidents in the past couple of months. I would not recommend them at all!

Al was very helpful and professional! Highly recommend! He showed up when he said he would, he did the job right. He was also very pleasant. HIs wife came along to help. So nice to have a family owned business!!

I got an email from AMAC about Choice Home Warranty. I clicked the link & filled out my info. A few minutes later, Brian from CHW called. He provided the price information, including for our pool, and we signed up. Price was cheaper, both monthly and for service calls, than my current home warranty company. Smooth process!

The company came out to evaluate my dryer. We've been having issues. He came up with some solutions, but they were. Yes, we had our dryer vents cleaned about a month ago. So I know they're clean. He checked out the dryer. He said everything is working correctly. Everything else potentially was I guess On his part.

I am over 80 years old and I'm not very good at the computer but I am being told that you can not send me a copy of my agreement. I don't think this is the best policy. Thank you for taking my comment.

The technician was on time and went to work to look into the problem and solve it very quickly. He checked the ceiling light to make sure it was wired properly. The problem was solved with finding a faulty switch and making sure both of the switches worked properly for the light. He was polite and knowledgeable. I would hire him again.

Choice Home Warranty is a terrible, fraudulent company. They do not cover any of the claims you file - and are a complete waste of time and money. They also illegally make it very hard to cancel your policies. I have called at least 25 times trying to cancel my 5 property policies, I just get transferred, hung up on, or sent to an automated system that take my contact information and never calls me back. They do in small print have a "click to cancel" button in one of their countless spamming emails they send you - I was able to cancel through their non-user-friendly email options and have cancellation proof of some of my policies. It does not let me go through this prompt for all my policies.

The process of filing a claim was very frustrating. Our claim was filed April 28. After many calls, we finally had a rep come June 28. We got a new water heater July 2. The rep did a good job. We think the time it took to get anything done is too much.

I was searching for warranty companies and Choice was shown as number one. To look at the plans offered, I inputted contact information. What they cover meets our needs. We received a call from Chris shortly afterwards. He was very pleasant, professional, knowledgeable and persuasive (without being pushy). He patiently explained the warranty process and answered our questions. I like the 30 days we have to really read the fine print (the information was emailed) and the option to cancel anytime. I think we are going to like this company. The deductible is not high either.

The disposal needs to be replaced. Found a problem with kitchen sink. Why does this need a second payment of $75. I think it's excessive when the repairmen found an additional problem while in the house.

Customer service was very pleasant. Not too pushy but offered a lot of knowledgeable information. I hope to be pleased with the service if needed. I don't have anything else to say this is review tough. I hope I chose the correct company at this point it isn't looking good.

Our Tech was on time, knowledgeable and friendly! He texted when he would be here and he was able to diagnose the problem quickly! He gave a detailed explanation as to what parts needed to be ordered and once approved, he would be back to complete the repairs! We are looking forward to having the repairs completed.

Arrived on time. Pleasant and professional. Cleaned up area after working on refrigerator. The one problem with service it takes so long to get a technician. I'm not happy with the time you have to wait before you can get a technician to come to your home for service. I've had food spoil several times.

Timely service is not a plus with this CHW. Clients should trust the technicians that are scheduled and should be able to use a company that has been out to their home before. The automated process provided by CHW is not very well maintained. Personally I don't think I will continue to use CHW as my home warranty provider.

Once second repair man arrived it went well, but waiting for Choice to finally decide the first repair man was correct it was way too long. We had no air for over 20 days. M & S Repair were great. Both Mo and Ricco most helpful once they were given the go ahead.

Our air conditioner broke on one of the hottest days of the year. Choice Home Warranty was able to get someone out to us the next day, and the repair person was excellent. He figured out that our compressor was burned out and repaired it on the spot. The technician was friendly, knowledgeable and made suggestions to maintain the new compressor in good shape. It was a great experience and would have cost much more if we had not had the home warranty.

We are happy that the oven is now repaired, but CHW sending the first part to the wrong address, set the repair to an unacceptable timeline when it didn’t need to be. Service rep was very good working around this problem and worked us in as quickly as he could after the part finally showed up 3 weeks after the initial service visit!

Bosch Brothers was able to come a day earlier than scheduled which was excellent. They did a great job & got my A/C system back up and running very quickly which in Florida is important. The technician was very professional and explained everything that he did regarding fixing the problem. I would definitely use them in the future.

Toilet would leak every time it was flushed. The seal was broken between the part of the toilet that seals it to the floor. The technician diagnosed the problem and fixed it in a timely manner. He was pleasant and knowledgeable about his craft. I would definitely use the technician and the Choice Home Warranty Company again as I have in the past. Choice Home Warranty consistently sends professional people who know their jobs.

Georgia Appliance Pros (Gary & LaTonya) I don't know where or how to begin to talk about their caring and outstanding professionalism. I am 79 years young and I have seen a lot, but never have I encountered two professionals such as those two. Judging them from the quality of repair people out here today, they were like I called "Heaven" for this repair and God sent two "Angels!"

Technician Rick not only got here 3 days earlier than scheduled (in fact, the very next day after reporting claim); determined the problem and had the problem fixed (New Capacitor) within 20 minutes! CHOICE will always be my choice & I will definitely keep referring them to my family & friends!!!

As of today 7/2/2024 my claim has not been completed, I put the claim in on 6/16/2024 regarding the condensation pump leaking, we have kids and there was water everywhere and when I called, they said it was not their issue that Choice warranty did not covered that. They are not able to provide quality vendors. I renew my policy because I had a great experience with customer service before, I even told friends to buy it and they have also experienced the same delays.

Our technician came. found the problem and fixed it and we are cooling again. Thank God for miracles, I prayed to God the technician would have the part on his truck and could fix it yesterday and he did because it was so hot in our home you couldn't even stay inside.

I have filed claims and quickly I received professional company to look at my claim. He went through areas where a problem could be. He went through our attic and on the roof to see where the problem could be. He concluded his findings the leaked must be in the wall.

I have to have toilet repaired since the first plumber service had a problem getting me a technician, repair request went in June 21, 2024, they said could not get technician to me until June 27, 2024. So called you guys back to get another technician until July 1, 2024. To me this service to me was unsatisfactory. Luckily I had another bathroom to use or I would have been going to the local grocery store or gas station to go to the bathroom for nearly two weeks really bad for having paid for service that could help me.

After careful consideration and researching various options, I decided to sign up for Choice Home Warranty Program, and I'm so glad I did. The process was straightforward, and their customer service team was incredibly helpful in answering all my questions. Overall, I'm impressed with Choice Home Warranty Program and would highly recommend it to anyone looking for reliable home protection. It's a wise investment that has already proven its value, and I feel confident knowing my home is covered.

I was disappointed on how long it took to get scheduled, waiting 11 days is too much. There should be no more than 3 day turnaround. I feel I'm not getting my money's worth. It turned out to be a burned fuse on the electrical box so it was fixed, no waiting for parts or additional days.

Elliot ** did a fantastic job explaining everything to me in detail and even offered a discount, which was a pleasant surprise. I was so impressed with the service that I had my parents switch over today as well, also from American Home Shield. I'm genuinely happy with the savings I'll be enjoying from here on out, as I'll be saving about $50 per month with the switch. Overall, the experience has been smooth, and the financial benefits are significant. Highly recommend!

The claim was cancelled. The service person said he could handle it with his personal company. He was going to get price for part. He never called or text us. He did not return our calls to his phone or his office. We will find someone else to repair this problem at our own expense. We most likely won't renew our warranty when this one ends.

The gentleman I spoke with was very mannerly. He explained everything I asked about. So I purchased the warranty for my home and I will recommend this to my friends and family. You can’t ask for a better experience. The gentleman I spoke with was able to give me the names of the service providers that are available in my area.

I worked with Jerry ** and he did an incredible job of helping me get home warranties for both my properties. He also made sure he took care of me, providing me some incentives as a disabled veteran. He also did not bog me down in unnecessary details; quickly answered my questions.

If I could give the company a zero for a rating, I would do that. I filed a Choice Home Warranty claim on a 4 year old GE Commercial grade residential washer that costs $1,000. After paying $85 in fee to have a guy tell me the washer needed a new tub, they said they would not repair and offered me $343 to replace the washer. After the $85, they're basically offering me $258 to replace my washer. It is $949 plus tax to replace. I appealed the decision, and the appellate customer service manager, said that's all they could do. He implied they could buy the washer wholesale at that price. I asked him to purchase it for me and he rejected that plea saying they didn't do that. These warranties are worthless when it comes right down to it and you have no recourse. Stay away!!!

The rating listed is deceiving. They have the lowest prices but do not provide quality honest service. They do not cover anything as sold by the sales department. Senior Citizens please be aware as the sales personnel feel comfortable lying to you. Their goal appears to be to try to find a way not to cover the service request. They also never respond to your appeals. Pe-existing, not normal wear and tear and find your own vendor if you want faster service are a few of the excuses given to me. I have since cancelled them. One of my biggest regrets is I gave them 5 referrals and now all 5 referrals are upset with me. I gave the referrals to get the free months for every referral, well that did not happen. BEWARE CONSUMERS!

Since there were no technicians in my area, I was able to choose one. The technician was from Greene's Water Wells. He was professional and has made the repair. I am rather disappointed that my claim was denied. The switch was not bad as it had already been replaced by our son-In-law. As soon as power was turned back on the tank burned up the new switch. The technician had to replace it due to the tank being bad. Also, I feel like the service fee of $60 should at least be refunded. Our policy renews next year and we will not be renewing it due to the fact that the last 2 claims have been denied.

I bought CHW in good faith. The 3rd tech said system needed to to be replaced. CHW work order - replace condenser, plus $1165.00 charge for us to pay. Tech said it best, “CHW is greedy and dishonest”, he closed his account with CHW. CHW kept saying “our records indicate we are making progress in your claim”, when they have not done anything. After going over issue with our “dedicated Case Manager” this morning, she was very matter of fact and did prove what our last tech said. Very impersonal.

I file a claim, they send me a tech. The tech reports back and a deal for repair costs is generally made. I've had other services, but Choice is the best one out there to date. The people they send appear to be good at their fields of business and thereby I am satisfied.

I had my 50-year-old toilet and flange crack. This was their reply, "This is not a failure that occurs under normal wear and tear conditions" and denied our claim. How is a 50-year-old toilet breaking not wear and tear? I had to wait 10 days to get an appeal conference. No luck there.

The tech was great, our only concern with this company is the time it takes from when you request a claim to when it gets resolved. You have to wait days for the tech to come out then wait another 30 days to receive the e-card to be able to replace one of the appliances.

Ace Team was very professional and knowledgeable, in what he was doing. He explained the problem he showed me the part, and he showed me the box that it came out of. My air conditioner was fixed with in a timely manner and I would definitely use them again. Very professional company.

Luke was nice, Professional, informative and brief. I am a return customer and it appears that I called at a good time and qualified for the July 4th promotion. We went over the plan which is what I previously had that included coverage for my second refrigerator.

Absolute worst experience, we would not recommend this company at all. The customer service was very frustrating and slow moving. Choice was extremely responsive prior to signing up but once the contract was signed it was difficult to get a hold of our case manager/s, they never followed up. Our case managers were John ** and Yuselin ** - we sent several emails, left voicemails no follow up/ no response to emails. When I finally spoke to J. ** he was dismissive and not at all empathetic, his tone was very condescending. We have had a pending claim now for over a month. Choice contracts with subpar vendors so the technicians are also not always the best and most responsive either. The overall experience with Choice was painful and beyond frustrating. Please seek elsewhere for your home warranty needs.

II must admit, I was a little skeptical of home warranties as I had not heard good things about them. I searched providers in my area and Choice seemed to be my best option based on my location, so I decided to give them a try. I had an issue with my AC and they provided me with a tech. I could not have been happier with the young man who showed up at my home. He was very thorough, professional, and knowledgeable. It was early evening, and I am sure he was ready to go home but he took his time including going into a hot attic. Choice came through for me and I was incredibly happy with their choice of company/tech they provided. I am so glad I decided to take a chance on a home warranty and glad I chose Choice.

I had a sound of water in my fireplace every time it rains, I called them, they sent a technician, he couldn’t know the exact reason, he told me I have a leak in the roof which was not correct, he told me it not covered by the warranty, and he can fix it with $200 out of the warranty. He came another day to do it, he worked 10 minutes. I paid him the $200. After that I still have the same the same issue. He stopped answering my calls and the company rejected even to send another one to do the correct inspection.

I had a severe issue with my kitchen sink/disposal stopped up. There was no way any usual home remedies were working; sinks just filled with yucky water. It was more stressful because I have 2 nosey kitties that I worried about getting into it. When I received an email that my issue was assigned, date was 2 days away. I called SAB Plumbing and asked for quicker service. Ashley (owner) said only thing he might be able to do would be to come about an hour before his usual 8am starting time. At 7:15 the next morning he was ringing my doorbell. Quick efficient service, yes! I would definitely recommend SAB Plumbing!

Refrigerator repair incomplete. Still have the problem as before service call. Refrigerator leak water from icemaker. When filling ice maker floods kitchen floor. Still have same issue. Refrigerator still leaking water after two repair attempts. Service techs were good but no repair. They replaced two parts. A circuit board and the water valve, but still leaking water from the dispenser.

CHW tried several times to repair my furnace. Upon determining that the furnace is now unrepairable, CHW has committed to a replacement, thus honoring their commitment of "if we can't fix it, we will replacement". This has validated the fact that I chose a company that stands behind their word. I would recommend Choice Home Warranty to my family and friends.

We were very surprised by placing a request on a Sunday a repairman would contact us & come to our home for the repair. We were thankful that we would not have to sleep in a hot house another night. We were very pleased with the promptness of receiving the phone call and time to get to our home.

After the technician came to fix our washing machine, he submitted a recommendation that Choice send replacement funds in lieu of repair. Within two days of his recommendation, I received an email from Choice with a generous amount that they were going to provide for me in the form of a Lowe's gift card.

Not only easy to schedule, but the next available date was was 2 days after the request. My request to order parts to prevent repair delay was approved via the chat session within a couple of minutes. Allpro Appliance Repair were Professional, competent and cleaned up like they were not there.

After several weeks of waiting for claims filed initially on 6/10/24 without a response, I managed to get a technician scheduled within 48 hours of a second, lengthy call to Home Choice. Presently, 1 day later (6/30) I have 2 ongoing denials for appliance services (one issue is actually dangerous) that I was initially assured would be covered. Appeals have been submitted and I cannot rate the service of Choice Home Warranty until those appeals have been addressed. My technician, Shawn **, however, was exceptional and I would recommend him unconditionally to my family and friends.

The service tech was on time and did a great job repairing our dryer. We were happy with Choice Warranty and will continue to use their services at any time we need covered services. Thanks for your job well done .. I do not Know what I can say about the great service.

AC was not cooling. I have taken Choice Home Warranty for all my equipment but looks like it's little tricky. They provided just temporary solution. When asked for permanent solution for my HVAC system they mentioned we have to prove what's exact issue and so on… but they take service charge every visit. Finally there is no good solution I received and not sure then why do I pay for this service.

It was my first time using the warranty service. Glad I purchased it for my new home. Right away, 3 appliances were not working properly. Choice quickly made arrangements for a repairman to contact me. I am hoping repairmen are as quick and easy as the person from Choice was.

The technician, Leo **, sent in 8/9/2023 to repair A/C unit was less than a 1 star and did not provide proof to me or Choice Warranty regarding the repair of unit. They did not return phone calls and were supposed to reach out to you last year when work was done within 2 weeks of claim being turned in. I never heard from repair company or Choice Warrant again. Since you did not follow up with them and they never sent me anything, I had to pay the full bill because you denied the claim on 6/27/2024 which was a different unit. I also have my units serviced every year to make sure they are maintained.

This company has been an absolute nightmare. I had a leak in my upstairs bathroom. They failed to get a technician to fix the problem so after a over a month we ended up getting someone ourself. They sent the form for us to do this then after it was fixed They are saying they aren't going to reimburse us. Crooks! Do NOT pick this shady useless company.

Our technician from Airduct Care Heating & AC, Rely, was prompt and courteous during his visit. He had to come a long way to visit our property. Although he arrived later than we anticipated, he went right to work and resolve their issue by providing additional Freon to the unit. I would have him provide service for us in the future if necessary.

Recently I submitted a claim to Choice because one of the heating elements in my oven broke and almost at the same time I had an issue with my microwave. The same company came out to handle both items and they charged me 2 times for coming out. I thought this was done in poor taste. I understand there is a service fee, but it was the same company same time same person...the fact that they charged me 2 service fees really soured me. I hope they can make this right.

Very happy with Bennett & Sons AC repair. Started rough because they were delayed by stormy weather. But after Choice customer relations stepped in, everything went smoothly. Repair turned out to be minor, but I saved $100 by having Choice. I think the technician for Bennett and Sons was very good.

I had a issue with the first service guy. I had a appointment at 11:00 am. He calls me at 10:48 and I tried to call him back several times (8) times. Finally left several messages. He respond my call 4 hours after and his response was he was too far to come to check my washer/and to call Choice to reschedule. I immediately I call CHOICE and they provided me with Jose the gentleman that came Saturday morning, call and left a message and he never came to fix my appliances because he was too far. Jose came on Saturday and will come on Tuesday to repair my washer. So when he comes on Tuesday then I will rate the experience for the day of installing the part.

Right after closing on our cabin purchase I used the warranty to have the doors rekeyed. The process worked as it should and I was very pleased. The locksmith that came out was professional and courageous and went above and beyond to ensure I was satisfied. This is an immediate payoff from having purchased a warranty.

CHW is always on time to assist with your needs and they never fail you. They send you professional technicians. When appliances can not be fixed they replaced you with a new appliance. I would recommend Choice Home Warranty for all your needs. Great company to perform your services. Exceptionally Excellent.

Cameron is pleasant, knowledgeable, courteous & professional. He came, checked the hot water tank and informed me that the tank leaking 2 places and need replaced. He informed me that I will hear from CHW about the plan for replacing the tank. I am requesting Cameron will be the technician to install the tank whenever it’s time.

CHW will definitely approve any claim that’s as simple as a light bulb in your fridge needing replacing or a washer for your tub, but need something real homeowners face on a regular like fixing or replacing an AC unit and you will be denied as soon as they read it. CHW first sent Sears Tech to look at AC unit he took freon out because he said it was too much, told me to change my filter which they do not do, and said “CHW is terrible they will not fix or replace your unit trust me.” He said, "Call Sears. You will get lifetime warranty on unit." He left. We were still without relief for another week while CHW go back and forth with me about why they are not fixing or replacing my unit. Meanwhile I have to purchase window units at 198.00 each to keep home cool to keep from putting my elderly parents in further danger of heat related issues.

The technicians showed up earlier than expected and had our system working again in no time! Our system was low on coolant. They called Choice Home Warranty for approval and the approval was given in about 20 minutes. To fill the coolant only took a few minutes. We would highly recommend them!

A ceiling EXHAUST fan in the bathroom stopped working. A very nice man came, I gave him the UP-FRONT money, and he thoroughly checked the fan, etc. I had already read the entire contract to discover that the EXHAUST fan was covered under electrical. When the service man returned to my home, he informed me that the EXHAUST fan was under ceiling fans. WHAT??? He told me that since I had filed under the wrong category, I would have to refile to begin again. I asked if that meant I would have to pay another fee, and he responded yes. No thank you! After a rep of the fine company called, I cancelled. I will borrow money rather than spend so much money on a home warranty company. I think you should be ashamed. Helen

Hector was professional, efficient and polite. Hector was tidy and fixed the issue fairly quickly. I definitely would use his expertise and services again in the future, if need be. He isn't confident in understanding English so he uses his phone for you to speak into a translator. That wasn't an issue.

Midland Air Conditioning techs were very friendly, knowledgeable, and quick to repair our AC. They came earlier than scheduled and they had the part needed to fix our AC available. It took them less than an hour to trouble shoot the problem and repair it! We would definitely recommend CHS and Midland AC others.

I have not had many positive outcomes with this plan. It has cost me more time and money for almost every claim I have made. The most recent was when our a/c unit went out at the same time of a heatwave. The techs they sent told us that CHW only approved a fan motor that would take 4 weeks to arrive and that was no guarantee to solve the problem. I have my 90 yr old mother living with us. No way we could wait that long in a heatwave and then no promises that it would be fixed. Unacceptable. We ended up spending 13K on a whole new unit. Better to save your money for future home repairs.

Had a bad experience. It was 06/26/24. My air conditioner stopped working. It been 95-102 degrees. They sent a response which is still on my claim that an appointment was set for 07/01/24. I thought that was a long way off because it was so hot, but I made peace with it. The next day I get an email that said the appointment is set for July 12. When I tried to call I got put on a computer which said someone would call back. No one did. I sent an email & told them I need the appointment set for 07/01 to be kept. It was unacceptable to move my appointment back 2 weeks w/ no explanation & in this extreme heat. I ended up fixing it myself for $22. And it's been fine. Bad experience w/ no thought of the customer.

AC quit working on Tuesday, with heat index at 118 degrees. Set up claim online. Got email from CHW saying Sears Home Services would be out Wednesday. I called Wed morning to confirm and Sears says I do NOT have an appt and the next appt would be July 17. I called CHW customer service and they resent the claim out for vendors. Had to call customer service again late that afternoon because I had still not heard from anyone. Finally got an email (more than 6 hours after the first one was cancelled) from TempChangers HVAC later Wed evening saying they would be out mid -day on Friday. So, I was left with no AC from Tuesday until Friday, during excessive heat warning days, suffering from congestive heart failure and COPD. Unacceptable. The service from TempChangers was great, once they got here, but it shouldn't have taken 3 days to get service.

Satisfied with the experience overall, but the person that I spoke with became very pushy trying to sign me up for a multiyear contract. I relayed to the person several times that I only wanted the warranty for one year.

When I bought this warranty, a year ago, they said is all I have to pay is the one time service charge for each claim. I not only have to pay the service charge, but also more than half of the service. My warranty on my vehicle pays to fix all of it with just a small service charge. I think that this is a scam.

Whenever I called them for whatever problems I have they have taken care of the problem and problem solve, This company looks out for the customers I highly commend it to everyone who's looking for a great repair company. Look up Choice Home Warranty, You will be satisfied.

As I was trying to prepare for a family dinner, my convection oven was having issues, producing an error and shutting off apparently due to some problem with the fan. I greatly appreciated how easy it was to file a claim. Using the website, the process was seamless from entering information about the issue to receiving a service appointment to have it repaired. I cannot imagine an easier system to work with to get a warranty issue addressed.

The technician was very knowledgeable. I am very satisfied with him. However, I am disappointed that I was offered a low cash value for my washer. I had to pay approximately $400 out of pocket to pay the difference in what was offered and actual price of a similar machine. I was told that if my washer was a 4.8 instead of a 2.2 that more money would have been offered. I am very disappointed.

It was an easy fix. The repair guy was quick. He was not rude, but not too friendly either. A bit serious. With the heat coming in, I was hoping for a bit faster service. It took several days till they got here after I submitted my claim. They stated the warranty company gives a date of service, but doesn’t co-inside with their schedule, which I found a bit odd.

Choice Home Warranty is reimbursing me for my repair. You were very understanding of my situation. If I hadn’t gotten it fixed right away all the food would’ve spoiled. I was lucky enough to find a service company that would send a technician in two hours. Thanks again for your help.

Hank came out to look at the oven even earlier than scheduled, diagnosed a sensor problem, and said he would get approval for the repair. He already has scheduled the follow-up repair for next week! If he does replace the sensor and the oven is working correctly again, this will prove that Sears Repair should never be used by anyone! Sears was out in May, got their $65, diagnosed ignitor problem, made a follow-up appointment that they missed, and never contacted me... and there's no way to contact them. Horrible service from Sears!!!

Professional and knowledgeable, courteous technician who evaluated our appliance issue and diagnosed the problem, then made arrangements to come back and fix it. He arrived on time and was very efficient and was willing to answer questions. It helped us feel confident that the repair would be handled and the wait time for him getting the replacement part was acceptable.

Kept me informed when he would be at my home and arrived when he said he would. Very helpful, courteous, and answered my questions in a way it made sense to me. If I have another repair needed, I would like him to fix it for me. I hope he gets some recognition for his professionalism.

Prompt, courteous, knowledgeable. Helpful in explaining the issue and repair. He called with available times to come to home. He showed up exactly when he scheduled the visit. He explained what he found and what to expect for the repair process. One of the best technicians we have had since using Choice.

Our AC quit working due to a wire shorting out in the outside unit. Turned in a claim for it to be denied cause they determined the equipment was not function before the policy like no everything worked fine. I'm canceling my policy. This is just a scam to get your money. I wouldn't recommend this to anyone I know.

I submitted a claim a couple of times to Choice and the service was good. You just call them and they can help you out. It was very good dealing with the claims rep and the techs were very well-trained. They resolved my issue.

I purchased the home warranty on May 11, 2024. My warranty started June 11 2024 and ran through June 11, 2025. On June 26 my refrigerator began getting hot and all my freezer items were thawing out. I called Choice and they sent on a repairman to fix. The repairman determined that the compressor was bad and needed to be replaced. Choice denied the repair because they said the compressor was bad before my warranty began. This is my only refrigerator in my house. If the refrigerator was bad before the warranty began don't you think the food would have thawed and been rotten in 15 days? When I questioned the claims person she said that they have Engineers who can determine without seeing or diagnosing the issue. Do not do business with this company since they do not stand behind their policy.

I called Choice Home Warranty in the evening of June, Thursday 27th. Everything went good, and smooth. I received my claim number yesterday in the evening. Almost 24 hours later, I still haven’t heard from the air conditioning technician! I should be able to talk to a Choice Home Warranty employee!!!

Sewage was seeping into my floor, but according to them, they can't determine it needed to get fixed!!!

The washer machine was not loading and Elena Fuse HVAC & Appliance Repair came last Friday 6/21 to repair the washer machine and although it’s started to work the technician told us that he has to contact you to get an approval to buy a piece but one week later we have not heard anything.

This home warranty company continues to disappoint year after year and this is the last year I’m suckered into renewing. I’ve had a warranty for the last 4 years and have called on average 1x/year. Out of those experiences, only ONCE did a technician come to my house and fix the issue. No problems. All the other times I’ve had to multiple days for a technician to agree to pick up my claim and then had to find my own person. The last claim I made for electrical issues I had to wait FOUR days before I finally got someone to send information on the reimbursement process.

Not happy at all. Put a claim in on 06-18-2024 for our AC not working. CHW dispatched tech on 06-19-2024, tech came out 06-25-2024. Knowing that it would take 6 days, why didn't CHW dispatch another company. Then tech made his report, BUT CHW wanted more info which caused yet another delay. I cancelled my policy with CHW, contacted another AC company who came out the next day and fixed our AC.

My AC has been has been dying.... Choice was unable to get a technician out to the house to check it out.... I had to get my own because the house had a 90 year old woman living in it with 110 degree heat in Mesquite, NV.... The technician I got listed what needed to be fixed... As of today, nobody at Choice has told me if my AC will be fixed or a new Unit will be installed and no reimbursement or payment to resolve the problem has been discussed as of today... The AC is still waiting to be taken care of... So, The Verdict is still Out...

I was able to place my request on CHOICE website. They responded quickly. CHOICE advise of whom would be contact me to make the repairs. The Company they sent to my house, the repairman was very efficient. He explained what my issue was and told me what next to expect. I will refer my friend and family to use CHOICE Warranty.

The representative had my case did as much as she possibly could, explained policy to me why didn’t get 100% back. I thought I would get a replacement if it couldn’t be fixed, but I was wrong. Only got a partial, not total replacement due to the age of the product that you own but the lady that handled my case was great and very nice.

Save your money. This is the ultimate runaround. 2 weeks, no power, still waiting for a tech. Providers TOLD me they would not come. And some nonflattering comments of service I would receive. I believe the working man.

The technician was very thorough and professional. He was friendly and well-qualified, and I felt comfortable with him in my house, and I would recommend the service to my friends. It truly was a nice experience. He was not rushed and he made sure that everything was working properly before he left. He also asked if I had any questions or concerns before he left, and If I did, don't hesitate to contact the office again. I was completely satisfied.

At Your Service Htg and Cooling did a great job. Robert was very respectful and arrived when he was supposed to. He repaired our hot water heater very quickly. We would ask for him again if needed. He left the area in a very clean and neat place. Thanks for sending him.

I liked the quick response from Choice and the service company. The service company called after my call to Choice and set up the appointment pretty quick. Their follow-up about appointment time was very good and quick. Although the service member arrived late, he did the job right, and I’m very satisfied.

Customer service is 5 star but the repair time is 1 star. It has been 3 months and counting. Why does it take so long in Hawaii. I pay my bills on time and would like better service. We have already spent $200 for the laundromat.

Jared, I think that was name, if not, please forgive me, came and fixed my washing machine that was clogged. He gave me valuable tips and information. He was personable, professional and patient with all the questions I had. He is superb! G.E. has a great tech working for them. He is a keeper in my opinion.

Requesting service was seamless on the web site, maybe 2 days later a repairman contacted me, and the next day he arrived and diagnosed my issue and resolved it, now the unit is cooling again, which is much needed as temperature are reaching 97,98 degrees outside and was 91 in my home.

I had to cancel this policy., not because it’s not good; but because I misunderstood the request of my financial institution. I called and spoke to Mrs **. She has canceled this policy and promised to refund my money in three days. This is good as stated, I can cancel at any time. I look forward to receiving my refund as promised. If you need a home warranty. It is good to know there are honest warranty providers and this is one of them.

The sales team representative (David) was very professional and listened, answered all my questions. I'm currently been with American Home Shield 11yrs and maybe called on them 6 times and have not been satisfied with the response times, rates. It was time for a change for us and look forward to your services when needed.

Replacement of washer has not come. Takes too long to fix or replace item. Need to hear from Choice as to when we will receive or fix my washer. I am to receive a e-card from Lowe’s to replace washer but haven’t heard anything on the replacement. Please help me or contact me.

Took 2 weeks to get a/c fixed for a part I could’ve ordered and had had installed within 2 days. Terrible communication, I had to call every day to try to get some kind of update. Told wife if they didn’t show up by 12:00 I was calling and canceling. He showed up at 11. Technician that arrived did a great job and kept apologizing. He even said 2 weeks was unacceptable.

I have a Choice Home Warranty contract for three years and I am very satisfied. Choice Home Warranty has always been efficient, reliable, productive, flexible and prompt with appointments and their technicians are courteous, knowledgeable in their field. I would definitely recommend this company. It takes the worry away and time of trying to find the right people to resolve a problem.

So far, I have seen professionalism. That is something that goes a long way with me. Although, I haven't been with Choice Home Warranty a long time. Staff so far has been kind, courteous and professional. I'm glad to be part of this organization. My experience so far has great.

Response from Choice Home Warranty was prompt when I submitted my claim. Now waiting for further update on technician and work schedule. I have had prior issues on my home that needed to be resolved and so far, Choice Home Warranty has delivered when it comes to customer satisfaction. Thanks, Choice Home.

The technician determined that the problem was with the fan and fan blades in the external air conditioning unit. Choice Home Warranty rejected the claim by asserting the failure of the external fan and its blades was not due to regular wear and tear in spite of the fact that this unit has been running properly for 17 years. I felt as though this was a bogus reason for CHW to reject our claim.

Choice Home Warranty has been very easy to work with. They send out responsible people and are very prompt with their service to their customers. I have been very impressed with their customer service. Prior to switching to Choice Home Warranty, I was with another very well-known company. When I needed help, they couldn’t send someone for an entire week. That is when I decided to drop them.

The vendor was great, CHW not so much. No follow up or timeline on repairs. Repeatedly contacting us for a renewal contract that does not expire until 12-24. Will not be renewing our contract due to bad follow up. Refused to reimburse for expense we were told was covered. Your service was poor and the follow up even worse. If this is how you treat customers of over 12 years I feel that is poor service.

The repairman from On Point Heating and Air came quickly and on time. When he noticed the condition of my house being so hot he went right to the problem. After checking the appropriate equipment he went straight to the problem. He replaced and fixed the issue. I’m very grateful for his prompt attention to the problem.

I did sign up but I almost didn’t, too many phone calls and text to see if I was interested while I was trying to decide multiple calls per day. The person I talked to was too pushy not listening to what I said that I can only afford 1 year at a time. Your senior plan should be a locked in rate but not a payment upfront if I die then that a much larger loss. You covering my home not me. A rebate for not having a claim would also be a benefit. Listen to the customer, don’t talk over or down to them

Made a claim about my AC unit making a loud noise. It took 3 days to get a vendor to come look at it and now it’s worst off. I begged them to send someone sooner since the noise was getting louder. Still 3 days later. Not only that the vendor was 2 hours outside the eta and didn't want to even look at the unit because he said it was too hot of a day. Next thing I know, my claim is denied and the vendor walked away with an $85 service fee for doing absolutely nothing. I kept in touch with CHW throughout the whole ordeal and kept getting a runaround. I filed an appeal and got nothing yet. Finally a case manager A.S. calls me while im at work and was so rude. How is he arguing with me about how I was serviced at American Home Shield versus Choice?

I paid 2 plumbers. You said I would get a credit. Now 1 week later you are saying the credit will expire plus you would not approve of the plumbing leak in the garage. The other plumber said he would reimburse me but you wanted to give me a credit. You did not say I had a time period

I have had Choice Home Warranty the last year and it was pointless. I called to file claim on my water softener, AC and refrigerator. When I called each time, they said they do not cover that specific part. Recently, I have been basically harassed on a daily basis by multiple people by phone, text and email to “renew.” I told each person I would not be renewing and that was it except for one person gave me a very hard time to not renew which then ended with him getting pissed and hanging up on me. I WOULD NOT RECOMMEND!!

The tech was on time but did not receive an invoice for payment. System Is working good but I’m here a hissing sound coming from my furnace. I’m recommending getting a new air conditioner due to mine being so old, old as 1987. I’m hoping this will be approved if this company put this in

This company has astronomical out of pocket prices when it comes to fixing any amenities on your property. Tried to fix a 30 year old unit for $3,500. Got a new one for $2,400. Customer service is terrible and they just kick you around to different people because they representatives are incompetent. As soon as they get an answer they don’t want, they get an attitude and hang up on you. Wish I could give them 0 stars.

Very courteous. This is my first home warranty service and all of my questions were answered. It is good to know that I am covered when it comes to my home, as my home is getting old. Having service on my units and appliances is great. The sales person was very courteous.

As I have experienced with most of these type services, most are very aggressive. Andrew wasn't as aggressive and he seemed to just lay out the facts and let the chips fall where they may, while secretly being aggressive. I can appreciate that. I believe this type of service is for single and/or divorced women or men that don't have a Mr. Fix-it in their lives. So I'm all about it.

The vendor that was chosen declined the date you set up and pushed it back two weeks. Unacceptable. Remove this vendor from your list. It would help if you would choose a different vendor, one that will honor the times you established for service. The vendor was Epic Mechanical Service Co. Don't ever use them with one of our requests.

Saved over $1,000 in converting and prepaying our plan for 42 months. Ronald ** was very informative and helpful in this process. I am thankful that I was allowed to save these funds. You never know until you inquire. Knowledge not yet discovered is a very powerful tool.

I signed up online and it was the easiest website I’ve used in a LONG time so thank you for that. I signed up with Choice on my neighbor and friend’s recommendation. I had such a bad experience with my last HW. I’m looking forward to having a good relationship with Choice as I’ve heard positive feedback about this company.

Company set an appt for a week from Monday. They contacted me during the week and offered to move our appt up. Their technician came out and was very professional. He quickly assessed the issue and fixed it right on the spot. My wife and I were very thankful as it is starting to heat up here.

I’ve been with y’all five years. So far everything has been great. And now that our AC went out, I’m twice as grateful that the unit is going to be replaced. I’m hoping this will not become an issue.. Because as of now it has not been replaced yet. We are in the middle of this now. Anyway thank you so much. Sincerely Mary **.

Fantastic service. Very knowledgeable and professional. Michael was on time and got my issues resolved very quickly. He is a super nice guy. I would definitely recommend him to other people needing his expertise. Sometimes it is a challenge to find great people to help with household problems. Michael really was exceptional. I highly recommend him!

I switched over to Choice after having problems with another company. Hoping for better results. My dryer broke and I called for repair. It was my first claim and the repair was done within days. The technician was very nice and the repair was done expertly. I was very pleased at the service. I would ask for the same company for future repairs. My experience so far has been good.

From my personal experience. The company is a group of scammers, they will tell you whatever you wanna to hear just to sell your a coverage, then they will take no responsibility for what was told, and force you to read the contract as the source of truth. I mean, we all understand the importance of the contract, it’s just a shame that they use such an approach.

I notified Home Warranty in the evening and had a contact email the next morning advising the technician would arrive in two days. He actually came 1 day early. Had the problem diagnosed and repaired in minutes (replaced a capacitor). He wanted to charge more for the service call but when I showed him the contract he backed off and agreed the amount on the contract.

I was disappointed with service not being covered on 1st claim. I have asked several times cancel my policy. First tech never shows up or answered phone, second tech came as scheduled but you wouldn't cover service. CANCEL MY POLICY, issue my refund I paid a yr in advance.

Choice Home Warranty is one of the most dishonest service company. They use all tactics to deny your valid claims and despite giving all sort of evidences, they won't listen. They denied claims for different appliances giving a superficial reason. I will suggest not to buy Choice Home Warranty as this will be a wastage of money, time and efforts.

The plumbing company and technician were great. They came out day when they were scheduled, got the approvals needed from Choice and timely installed, even staying late to make sure working because of weather. Only disappointed in Choice because when I called because there was some confusion and called to ask Choice question, I never got call back from Choice.

Had to use CHW this year couple of times. And it was both times to my household satisfaction. The last time in early June the battery in our outside AC unit had to be replaced. And I paid only small deductible. Very satisfied with CHW help. Fast and reliable customer service.

My washer was diagnosed with about $800 of repair work. However, I was only given $343 to replace it. Go figure. I cannot purchase a small washer with that amount. I even filed a challenge claim, but nothing swayed the claim agent and your company’s decision to further assist me. Furthermore, I am trapped in this home warranty contract until 2025. I purchased a five year plan. I am nowhere near pleased with your warranty company. I clearly understand that this is a business, but you should be fair with your customers.

It's nice the microwave was approved for replacement with a gift card, but it will in no way actually cover the cost of a replacement. The technician was great, however, and really knew everything about both the dishwasher (which I am still waiting on for a decision) and the microwave. I appreciate his knowledge and quick service.

He was very professional. Kept me in the loop if everyhing he was doing and results he was getting in my ac. He was very helpful in helping me understand the issues that were going on. I would recommend him to anyone. I am now waiting for Choice Warranty to approve the repairs ln my ac

Excellent service. My garbage disposal stopped working and the tech had it fixed within a half an hour. Highly recommended. Even came to my house after 5pm to ensure it was fixed the same day as my appointment was scheduled. Very courteous and professional and worked with my schedule. Thank you!

I called on Monday and got an appointment for Tuesday morning. Came on, inspected the refrigerator, ordered part and fixed the following day. He told me what do in the meantime if it stopped again. He explained the process, very nice and professional, very mannerable. Prompt and called back to let me know that got the part. Very nice person. Great customer service

DO NOT USE THIS COMPANY!! Called in an AC claim on June 6th. Technician said the coil was leaking and needed to be replaced on my 3 year young unit. It is now June 27th and I am still getting the run around. My parents are elderly in South Florida so I am handling the claim. I have been on long hold waits, been hung up on, given excuse after excuse with zero customer service or escalation to a manager. This claim has yet to be resolved even though it is covered by CHW. THIS CO IS A JOKE AND NEEDS TO BE SHUT DOWN

I called June 24, 2024 to request a home warranty that would cover us as the sellers, and then transfer to the new owners of our house after we closed on July 1st. I was not told there was a 30 day delay. The next day an estate sales person was working at our house and called me saying the a/c wouldn’t come on. I thought it quite fortuitous that I could call Choice and have them go check it for me (we live 4 hours away). That was when I discovered the warranty was not active for another month.

I like Choice Home Warranty's service and their price because I compared it with what I had with another company, and the price was unbeatable. I did a claim and it went very well. They set up an appointment. They always try to accommodate a time that is suitable for me. And so far, they've always come through. The service contractor, as always, was polite and did a good job. So, I'm very satisfied. Overall, it was a great service. They do a good job.

The contractors come on the day they said they're coming but I don't like that it takes almost a month for Choice Home Warranty to process a claim. When you call to report a claim, some technician will come after a week or 10, 15 days. Then the claim will be processed. Then the claim will be paid within 30 days. I'm planning to drop the coverage very soon because I don't like the way the services are provided. When somebody pays a premium every month, why should they wait for a repair service for a month or so? It's not worth it. I had some other home warranty companies that were prompt.

Choice took forever to do what they were supposed to do with my last claim. The AC wasn't working. It was hot here and for a month, we were without AC and it was very miserable and uncomfortable. Every time I called Choice, they told me the service people would be calling me. But the service people were not calling me and they weren't following up. It was very frustrating.

Cedric of Gifted Hands HVAC contacted me the night before to confirm the appointment and provide a more detailed estimate of his arrival time. He called to let me know that he was on his way. He arrived on time, was polite, friendly, and professional. He did a thorough inspection of the unit, diagnosed the problem, and replaced the malfunctioning part. He also answered all my questions and provided helpful information regarding maintenance and troubleshooting. I would highly recommend him.

They claim to schedule a repair appointment within 48 hrs. - what they mean is that the appointment date will be provided within 48 hrs. - the actual appointment will be weeks out. When the technician does arrive they will perform a cursory inspection and then have to go and get authorization to repair what they think may be wrong. You then have to wait for the authorization, parts to be ordered etc. Hopefully they will get back to you within another few weeks. If all goes well and their initial guess at what was wrong was accurate, then you should have a working item in about 4-6 weeks.

When I first submitted our claim, my initial interaction was with Choice was excellent. I entered my claim on May 24th and received immediate confirmation and was informed a repair contractor would be notified and an appointment would be made to review my claim. It took a little longer to get a contractor but I was kept informed as they sought one. I was given a date and time a technician would come to evaluate our situation and that date was Wednesday, May 29th. All was handled appropriately and after the Tech left I was not contacted by anybody and left with no air conditioning for over three weeks in 85 t0 90 degree heat relying on fans for relief

Services claims on 3 separate cases have yet not been resolved. I have had to hire outside contractors to fix 2 cases of the 3. Was also charged the service call on all 3 claims. They did not offer refund. Read very carefully and ask questions and keep a ledger notes of what they will not cover. They will deny that they cannot and will not cover any situation regardless. Plus customer is locked into the agreement for a year and will find you cannot leave to find another home warranty unless you pay a penalty for leaving. I will not recommend this service provider moving forward to anyone and will advise to carefully read and ask questions about any possible issues that may arise from your broken appliances or A/C system. Leakage from A/C units are not covered and they will not replace the unit. Be careful.

Very easy to navigate and make claims or change any info you need to l. And understanding when you have issues they want to fix them as soon as possible. It on took 20 minutes and they have done assigned a technician!!!! I had another company before and Choice Home 1000x better!!!

It was so easy to sign up. As a retired teacher, I want the peace of mind that should something go wrong my home can be repaired. Great customer service! The agent with whom I spoke made me laugh and made sure I understand how the plan works. I look forward to a long relationship with Choice.