Choice Home Warranty Reviews
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About Choice Home Warranty
Choice Home Warranty is a home warranty company that offers basic and comprehensive coverage for home systems and appliances, with costs typically ranging from $49.17 to $57.50 per month. On our site, customers have had mixed experiences with Choice. Some have found its representatives helpful and informative, while others have faced challenges with claim denials, service delays and communication issues.
Visit www.choicehomewarranty.com- Optional coverage for roof leaks
- No transfer fee
- 24/7 customer service
- No home inspection required
- $500 roof repair cap
- Some customer service complaints
- Not available in Washington
Choice Home Warranty Reviews
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Reviewed Oct. 19, 2026
When I called in this morning in regards to turning in a repair request for my clothes dryer, it was handled quickly.
Reviewed Oct. 19, 2026
I am pleased with the outcome. I am going to get money to go get a new washer.
Reviewed Oct. 19, 2026
Yusef the HVAC technician is very competent and has been working for a long time to find the defective part, he has been competent in completing the repair. Good job Yusef!
Reviewed Oct. 19, 2026
Choice Warranty has always been very good and quick at getting the air conditioner service and fixed. I don't really know what to say except that they are very good. Thank you so much.
Reviewed Oct. 19, 2026
Easy to talk to and explained everything I asked them about no matter how many questions I asked. Thank you.
Reviewed Oct. 19, 2026
Very no-nonsense repair - in and out. Now I have a working dryer again. TY.
Reviewed Oct. 19, 2026
Choice Home Warranty has a good value. I've had them for two years and I've never had any problems. It's pretty easy and I get contractors to reach out within 24 hours. They're usually pretty good as well. I'm pretty satisfied. Choice Home Warranty does what they say they're gonna do. However, the price has gone up a little bit without notice, and I didn't appreciate that.
Reviewed Oct. 18, 2026
Ariel was very efficient and knowledgeable. Luckily he had the part in his truck, so the repair went quickly.
Reviewed Oct. 18, 2026
Choice Home Warranty is amazing. They usually got back to you soon. I did have problems with the company keeping me informed about when they would be showing up. Had a appointment on Wednesday and no one showed up. Had to call Choice Homes to see why. Finally someone showed up 2 days later. Everything was fixed. The technician said I wasn't on his list, but came and fixed my A/C.
Reviewed Oct. 18, 2026
Guys did a good professional job. They were on time and respectful.
Reviewed Oct. 18, 2026
The service professional responded promptly, resolved the issue within 48 hours. Overall I am satisfied with your service.
Reviewed Oct. 18, 2026
Our Choice Whirlpool technician was exceptionally personable, respectful, efficient, and effective.
Reviewed Oct. 18, 2026
I was very disappointed when my claim was denied. My policy says that it covers improper installation. The plumber came and said the issue with the plumbing was that the drain was was not properly installed.
Reviewed Oct. 18, 2026
From making the call to the finished product, I was completely satisfied!
Reviewed Oct. 18, 2026
Today I reached out and had the opportunity to speak with Hamady. He was very knowledgeable in the company’s products and services which helped my family to decide to purchase their home warranty plan. Looking forward to working together.
Reviewed Oct. 18, 2026
Technician was very knowledgeable and listened to my concerns. I was very impressed.
Reviewed Oct. 18, 2026
Our hot water heater went out and you sent 1st Choice Plumbing the next day. Replacing unit within days. Excellent service by both.
Reviewed Oct. 18, 2026
Had a good telephone conversation with your representative. Am awaiting service calls to determine whether to recommend Choice. Thanks.
Reviewed Oct. 18, 2026
Good day. He was very friendly. Went straight to the problem and fix it and he also told us that we need more to be done but it was not a urgent problem yet but to call him back when we are ready to fix that one. I have used him many times and he has always been on point even when it was a serious problem. Believe me when I say he can handle your problems and you will come out on top. One hundred percent great.
Reviewed Oct. 18, 2026
Mike, the technician from Zaldivars Handyman Services, arrived at the scheduled time and was courteous, friendly, and professional. He thoroughly assessed the situation and even helped clean up the affected area. He provided a clear and detailed explanation of what was happening with our water heater, answered all of our questions, and offered helpful recommendations. We truly appreciated his excellent service and the time he took to ensure we understood the issue. Highly recommend!
Reviewed Oct. 18, 2026
Pathetic! Took over a week to get a serviceman scheduled. Upon assessment, what appears to be a simple dishwasher repair, was denied. Why bother buying coverage. Run when offered coverage by this company!
Reviewed Oct. 18, 2026
Fast response with professional technician who completed the job perfectly.
Reviewed Oct. 18, 2026
I have Choice Home Warranty on my house in New Haven, and I purchased it for my house in Colchester. I've had no problems with the house in New Haven. The contractors that I've had in New Haven were wonderful. But I had a little bit of problem with the house in Colchester. My furnace was leaking water. It took Choice Home Warranty four or five days to get someone, but I never heard from anyone to come out and fix it so I ended up getting someone to fix it. Then they sent me a survey how the tech did when they came out. No one came out. I was a little disappointed in that experience because I've had them for quite a while in my house in New Haven, but they dropped the ball in Colchester.
Reviewed Oct. 17, 2026
Very pleased with ability and ease in fixing the washing machine, very knowledgeable and taking the time to explain what the problem was. Very customer service oriented.
Reviewed Oct. 17, 2026
Great service. Called claim in one day and they were here the very next day at 11:00 am. Very professional and quick. Could not have asked for better service. I have used my Choice Warranty Service several times and have never been disappointed. Highly recommend this company.
Reviewed Oct. 17, 2026
I put in a request for a couple of ceiling fans to be replaced/repaired. I was disappointed because it took more than a week before a technician was available and able to access the ceiling fans. Also, once the fans were evaluated the technician told me it would be up to CHW to make a decision. I paid the technician and the very next day received a email saying they would not fix the problem.
Reviewed Oct. 17, 2026
When I signed up for your warranty electrical was one of the things covered, until it wasn’t. Your excuse was worn out switches weren’t part of normal wear and tear. Once again another company that doesn’t cover their customers. I’m currently looking for another company and will NEVER recommend your company to anyone. The technician was great and I would recommend him to anyone.
Reviewed Oct. 17, 2026
My semi annual HVAC maintenance company came out to service and check my heating system for the winter. He stated a fan motor bearings were going out and needed to be replaced ASAP to prevent the furnace from stopping in the middle of winter which could freeze all the water pipes, etc. I contacted Choice Warranty my home warranty company to file a claim. It took them 48 hours to find a vendor to inspect the system. He stated the bearings were making noise and would fail eventually. I asked him if he had the part and he said no and would have to get approval before any work being done. So he asked for the $85 service fee and said he would report to his company who then advises Choice Warranty for approval to replace the failing fan.
I contacted Choice Warranty the next day to see when they would be coming out to replace the fan. I was told that since the heater system was still working, they would not replace the fan as they only cover systems that are not working at all. So when my furnace goes out this winter then they would fix it. I inquired if they would replace all the frozen pipes in my house and cover any other damage. He said no. He suggested that I call 911 to help!!! So my house will be without heat until they can find a vendor to replace the fan and then find a part which would leave my house without heat for probably 4 to 5 days in the middle of winter. This is the kind of warranty company Choice is. I suggest you seriously consider if you want to use this company. They also would not pay my HVAC company to do the work.
Reviewed Oct. 17, 2026
I'm going to clarify what I'm about to say. I have been with Choice for several years and not a happy customer. That said I am beginning to be a very happy customer. The company appears to have changed and is what I was looking for when I bought it. Example one, I just had a claim handled in my bath twice. The first time was horrible and didn't fix the problem, in fact it made it worse. The tech was not trained. I had to go away and couldn't continue on the claim. I just got back and refiled the claim, advising Choice what had happened. They stayed with me and opened a new claim with a different tech.
This tech knew what he was doing and fixed it right. Previously there would have been a problem, not this time. My hat is off to Choice, renewal is coming up in about a year, with this type of service anyone would be hard pressed not to sign up again, and I probably will. This is not just one claim, I have had others most recently that have been handled fairly. I'm happy I have them now.
Reviewed Oct. 17, 2026
Called Choice Home Warranty because the compressor was really squealing (I did shut the a/c off and also the breakers) as a precaution, and they sent a technician named "Evan from First Class Air LLC" by appointment on the same day. The tech flipped the compressor breakers on and off to diagnose the noise and then proceeded to dismantle the upper section where the fan was mounted and disconnected the fan motor wires and then went back to the a/c breakers and tripped them on and there was no squealing.... So after the fan was replaced and rewired and the cage was reassembled the breakers were turned on.
The project was completed under 2.50 hours... I am as happy and grateful for this wonderful technician that deserves 5 stars plus that knew exactly how to fix a squealing compressor.... Also want to note a big 5 stars to "Choice Home Warranty" for finding a company that could come and repair my a/c unit since I do live in Nevada with extreme heat.
Reviewed Oct. 17, 2026
This is the third time I've needed to use my home warranty. And the first time that my claim was picked up and assigned to a technician within minutes. And on a Saturday! I have to wait three days for the tech to arrive, which seems long. Since it's not an emergency situation it's okay, though not optimum. I'll wait until the service is complete to review the work.
Reviewed Oct. 17, 2026
Quick service, kind, professional, patient, cared about my concerns and explained in terms that I understood.
Reviewed Oct. 17, 2026
The technician was knowledgeable, pleasant and efficient.
Reviewed Oct. 17, 2026
Most of our claims have been taken care of promptly and satisfactorily. Only one claim about my indoor pool a few years ago was not handled well but since then, all claims have been handled well. I do recommend Choice as a reliable service company.
Reviewed Oct. 17, 2026
Technician was great. Choice NOT. He felt it should be covered because of wear and Choice refused to cover. I was told by others that your company does that. I should have gone with the Home Warranty my daughter has. They are fair and cover her needs.
Reviewed Oct. 17, 2026
I purchased a Choice Warranty in place of another Warranty. Pricing was less but quality of service was equivalent. I filed a claim for my dryer. Choice didn’t fool around in assigning. They chose the Manufacturer who then assigned my claim to a tech familiar with the brand. Timely repair and now back to laundry.
Reviewed Oct. 17, 2026
Generally satisfied with my warranty policy. Only complaint is there is no courtesy to the policy holder regarding scheduling service dates. Two subsequent dates assigned without consultation resulting in two days rearranging my schedule only to sit and wait for a technician who never showed nor contacted me. Finally got repaired 40 days later.
Reviewed Oct. 17, 2026
Fast response and very good technician. He was very knowledgeable and very helpful.
Reviewed Oct. 17, 2026
The technician that showed up was professional and knowledgeable. My Monogram GE refrigerator was completely out of order and all while I was on vacation. My house sitter had to deal with the issue and the tech and Choice warranty dealt with it with flying colors.
Reviewed Oct. 17, 2026
CHW has been great. When I needed clams filled no problems. I would recommend CHW to anyone that owns a home.
Reviewed Oct. 17, 2026
He called, was on his way, very nice, got to the point and fixed my problem in just a few minutes.
Reviewed Oct. 17, 2026
I put in a claim for a running toilet and low water pressure in my bathroom sink. They came out. They did fix both. However while fixing the water pressure in my sink they found a leak and said that I would have to do a separate claim for this week when they were already working on my sink. I don't think that's fair.

Reviewed Oct. 17, 2026
Choice Home Warranty approved refrigerant service for my HVAC system but denied the followup coil leak repair one week later, citing the leak as a “preexisting condition.” The unit had been operating before the initial claim. I went through the appeal process and challenged the denial, but Choice ultimately upheld its decision without providing a satisfactory resolution. I canceled my policy and cannot recommend the company.
Reviewed Oct. 17, 2026
Came to fix garage door within 3 days, arrived on time and completed job efficiently.
Reviewed Oct. 17, 2026
The service was satisfactory, efficient given that it was entirely AI in scheduling the work order, and as such the entire experience lacked any form of personal connection/customization. Luckily it was a simple request and all went well. The only complaint lies with the merchant/contractor. When it came time to collect the work order fee/copay, I was not aware (nor believe I was made aware) that there is a 3% credit card fee to be assessed for this form of payment!
When asked what other form of payment the company will accept, the response was ONLY CASH...When I counter-asked if they accept other forms of cash transfers to avoid the 3% credit card fee, such as Zelle, Venmo, PayPal...they said NO! This was a disappointing response given that I have worked with many merchants and most/if not all of them accept other forms of ACH payment beside CASH.
Reviewed Oct. 17, 2026
Everything took way too long and was a real hassle.
Reviewed Oct. 17, 2026
Choice responded quickly to my claim and the process was easy and friendly. My dishwasher stopped working so I filed a claim. They assigned a technician who expertly diagnosed the problem, ordered parts and scheduled a follow up appointment. The second technician came as scheduled and installed the parts. I never felt pushback from Choice and appreciate their support.
Reviewed Oct. 17, 2026
The guys were very professional and knew what they were doing, and made recommendations I was not aware of.
Reviewed Oct. 17, 2026
Your scheduling department needs some serious retraining. It took 5 emails with appt times on them, all different. This is unacceptable. I was a wreck by the time the tech got here. I have 5 copies of changes of times for appt. My husband and I sat in 90 degree heated house for 2 days waiting for him to come. Both of us with medical issues. I am very pleased with the work the tech did and he was very pleasant. He answered all our questions and fixed our problem. But your scheduling dept needs to get a lot more proficient in scheduling.
Reviewed Oct. 17, 2026
Very professional, explained what he was doing, and left the area clean.
Reviewed Oct. 17, 2026
We filed a claim on 9/28/26. Our air was out, and I have major breathing issues. They scheduled a tech to come out on 10/7, an hour and a half away. Air started working the next day, canceled, stopped again, this went on for 3 days and as I felt someone was not going to drive this far (as we have been told numerous times we don’t get our money), I ask could we use the company who serves our unit twice yearly. They agreed. After coming out 3 times, the unit stopped, and the tech informed us it was the compressor and if they could get on. Since our unit is 15 years old, it would be 20 days or more and cost more, as the freon is different now.
Our tech sent in 8 pages with documents and pictures; everything they ask for they appointed our claim. A new unit was put in, we paid 7355.00 and sent invoice to be told then they would pay us 1524.00. We have paid Choice over 6000.00 dollars. These people and company need to lose their hard-earned money. I asked what kind of refund we would get to cancel; this is good til 2029. The lady said none; this company has a license to steal.
Reviewed Oct. 17, 2026
I held five separate policies with Choice Home Warranty, expecting reliable coverage for my properties. Instead, every single interaction with customer service was frustrating and unhelpful. On one occasion, a technician was dispatched to look at a drainage issue. He took photos, collected an $85 service fee from me, and promised he would return to complete the fix. Within minutes of him driving away, I received an email stating my claim had been denied. He never returned, and my $85 was gone.
When I previously called to cancel my accounts, the sales agent successfully talked me out of it by promising better support. That promise was broken the next time I actually needed help on another building. I called in, was assigned an appointment slot, and was told a technician would follow up. Nobody ever called, and nobody ever showed up. Choice Home Warranty collects your money promptly, but when it comes time to deliver service or send reliable contractors, they fail to deliver. Save your time and money—look elsewhere for coverage.
Reviewed Oct. 17, 2026
I signed up with Choice Home Warranty when I bought my house in 2018 and I've renewed since. The past two times I've had to use them have been great. However, I don't like that I can't pick the repair based on my area. I live in the mid cities, but they're sending people all the way from the other side of Dallas. It would be more economical to send someone closer to where I live. Also, when I had a slab leak this past year, the person that they sent to fix the leak was so far off from where the actual leak whenever they sent the leak locator. I ended up paying for another company to come, and I didn't claim that on Choice Home Warranty because they did a crappy job. It was in the middle of my bedroom floor when come to find out, they could have fixed it from the wall.
Reviewed Oct. 16, 2026
Faster than I expected replacement of furnace. Great service.
Reviewed Oct. 16, 2026
I’m glad I switched from AHS to Choice warranty…Response times and service is so much faster and better. The technicians they use are also so much better.
Reviewed Oct. 16, 2026
Plus an individual very easy to speak to. Got the business done with minimum fuss.
Reviewed Oct. 16, 2026
Tech did great job, he said Refrigerator will back normal within 24 hours.
Reviewed Oct. 16, 2026
I had called the warranty center at 8am. And paid the $75 dollar fee. By 3:00 pm, no one had called or shown up. I called back and was told they would be there between 3-8pm. He showed up at 6:30. He checked my ac system and replaced a part. He was knowledgeable about my system and it’s been working fine but then he asked for payment as to why I’m paying twice. I was told the first payment would be returned in a couple of days. I hope so. Maybe someone can explain that to me. Thanks
Reviewed Oct. 16, 2026
This was the first time I called in an appliance with Choice. I left another warranty place because they couldn’t fix it and would not replace it. In this case, they found a problem, replace the part and everything‘s working just fine. We’ll see how it goes from here. The technician they used was absolutely professional.
Reviewed Oct. 16, 2026
The tech diagnosed the problem & repaired the problem.
Reviewed Oct. 16, 2026
Zach from Just Right was an amazing technician. One of the friendliest, most professional technicians I've met since working with Choice. He was able to identify the HVAC issue in our closet. I'd work with him and Just Right anytime.
Reviewed Oct. 16, 2026
Ace was very good in listening to my concern about a claim and the vendor is very difficult to connect and changing the appointment time. Thanks.
Reviewed Oct. 16, 2026
Not happy with service so far. The technician showed up for the appointment but then said he couldn't do repair work due to the rain. I understand that weather impacts outdoor activities, but he also said there is work to be done on the AC coil. That is in the basement indoors. Why couldn't that work be completed? So he showed up to tell me he needs to reschedule. Was a waste of my time.
Reviewed Oct. 16, 2026
Process was seamless beginning with scheduling an appointment, getting upstate appliance as the repair company. Adam identified the problem replaced the broken water purifier.
Reviewed Oct. 16, 2026
Our tech responded quickly, maintained good contact with us until his arrival. Besides fixing the problem, he explained what probably caused it and how to avoid in the future. Two other techs over the years never identified the problem!! In addition. he advised that we could monitor over the next 30 days in case the issue resurfaced, and contact him again.
Reviewed Oct. 16, 2026
The technician was great. Choice on the other hand was unresponsive and extremely difficult to get a service technician to come out. My air was out for 4 weeks!! K marlin air is highly recommend. Choice not so much!
Reviewed Oct. 16, 2026
My AC went out. The technician arrived on time. Checked out the system. Found the problem in a short time. Fixed it. He was professional and polite.
Reviewed Oct. 16, 2026
Service tech was very knowledgeable. Knew immediately the problem and took care of it. Would definitely want him to service my appliances again if needed.
Reviewed Oct. 16, 2026
The warranty company forwarded the repair request and assigned a company to come look at the issue. The Plumber was very knowledgeable and identified the issue quickly and place an order for replacement part. The work was done quickly and completely. My only negative is that there was little communication with me on what was being done. I had to reach back out to see if the part was received and someone would return to fix the issue.
Reviewed Oct. 16, 2026
The plumber was very professional and respectful, I was very happy with his service.
Reviewed Oct. 16, 2026
I have reviewed previously was sent another. A/c has stopped working again. Called the technician that was here yesterday he is coming back this afternoon.
Reviewed Oct. 16, 2026
Customer Service representative was professional and very helpful in my selection to choose the CHW company for a warranty plan. I give him a five star. I hope going forward this was a wise decision; the majority of my concerns were addressed.
Reviewed Oct. 16, 2026
Your plumber, Ivan, was most courteous and very knowledgeable and professional. He did his job to perfection and took just a short time to finish.
Reviewed Oct. 16, 2026
The original issue, I felt should've diagnosed to use full extent. Tech made recommendation that was inaccurate then had to call back. This issue was handle a little bit better. Problem diagnosed properly but was almost overlooked
Reviewed Oct. 16, 2026
Our technician was great. Diagnosed the problem immediately and had a fix for it on the spot.
Reviewed Oct. 16, 2026
Choice Home Warranty continues to provide me with excellent coverage. I’ve had my two AC replaced for very reasonable price, out of pocket, my garbage disposal was fixed and recently had my heating system fixed. All of the companies that were dispatched were great!
Reviewed Oct. 16, 2026
My Technician was very nice. Excellent at his job. Explained my situation and fixed my problem. I was impressed. Thank you
Reviewed Oct. 16, 2026
I would have to say this is probably the best technician that has ever come out to service anything. He was very polite, very friendly, very professional, and he explained everything. I was very pleased with his work.
Reviewed Oct. 16, 2026
Fast, courteous, knowledgeable, professional. I consulted the company that originally installed my garage door opener and they said my motor was burned and needed a new one plus new springs - approximately $1,000 to repair and 3 days to complete. I called Home Choice late afternoon, the next day at 9:00 am the technician showed up, reset my opener and was done by 9:30, total cost - $85.00 deductible. There was nothing wrong with my opener, just needed resetting after a thunderstorm
Reviewed Oct. 16, 2026
Professional and prompt service. So far every contractor I’ve had has been great.
Reviewed Oct. 16, 2026
The Bulwark Home Services Inc technician was excellent. CHW was prompt in assigning a plumber to the leak I encountered. Well done everyone.
Reviewed Oct. 16, 2026
The technician was great. The replacement process was unfair, and deceptive. They did not replace with even equal value but with less than half the value. This warranty should not cost the homeowner hundreds of dollars out of pocket to replace an appliance. I never had this happen with previous warranty companies.
Reviewed Oct. 16, 2026
I have no problems with Choice Warranty company. I need a part they pay for it. The companies they hire to help me is very professional, knowledgeable and very kind, respectable companies. That if I had to pay I would hire the companies myself, they are that good.
Reviewed Oct. 16, 2026
So far anytime I have had to call for a repair everything has been covered without any issues. This appointment took a week to get that was fixed within a matter of an hour.
Reviewed Oct. 16, 2026
Overall I am very satisfied with the services and professionalism provided by the Choice Home. This gives us peace of mind with such a great warranty. All the requests are honored on timely fashion with best possible TAT.
Reviewed Oct. 16, 2026
Came on time and talked me through everything that was going on and what was wrong with my water heater.
Reviewed Oct. 16, 2026
CHW sent a rep out for my washing machine 2 day after my claim. That same day, I received an email saying funds will be sent to replace it. The technician was very knowledgeable and friendly.
Reviewed Oct. 16, 2026
Very quick and easy to get home warranty insurance. Prices were very good and took and made it easy to understand.
Reviewed Oct. 16, 2026
After looking around we decided to go with Choice Home Warranty, from the beginning I had a problem with my credit card few days after using it to pay. We finally used it on a claim for my dishwasher. Granted it was 30 yrs old, but they could not fix it so they would replace it. My full replacement was $272. Needless to say where can I buy a dishwasher for that amount? Maybe if it been newer I could have gotten more🤷♀️. Not really impressed by this company, but I paid for the whole year so we’ll see how the rest of my sentence goes. 🥴🖐️
Reviewed Oct. 16, 2026
First time use this year. Called for oven service. Service, so far, has been good, even though repair is not yet complete; am waiting for required part(s) to arrive for installation. Technician, Vince, was on time, informative, professional and friendly. Time and future claims will determine recommendations for Company's service.
Reviewed Oct. 16, 2026
★☆☆☆☆ CHOICE HOME WARRANTY — BUYER BEWARE! After years of paying Choice Home Warranty, I can confidently say this has been one of the worst customer service experiences I’ve ever had. Our premiums increased approximately 58% over the years, yet the quality of service was absolutely unacceptable. During the brutal Texas summer heat, our air conditioning went out. Instead of receiving timely service, we faced weeks of delays, including a technician who was scheduled to come out and NEVER SHOWED UP. Meanwhile, our family was left suffering in the heat.
When a technician finally arrived, he didn’t even have the proper equipment to thoroughly diagnose the problem. No nitrogen pressure test, no electronic leak detection, and no complete inspection of the system. Despite this questionable diagnosis, Choice Home Warranty denied our claim, refusing to cover the repairs or replacement.
We disputed the findings and requested a second opinion, but received no meaningful resolution. THE RESULT? WE HAD TO PAY $10,500 OUT OF OUR OWN POCKET TO REPLACE OUR AC UNIT! After years of paying increasingly expensive premiums, plus service-call fees, we were essentially left to fend for ourselves when we needed this warranty the most. What exactly are customers paying for if the company can’t provide reliable technicians, timely service, or coverage when a major system fails?
The entire experience has been a nightmare of missed appointments, inadequate service, disputed diagnoses, and denied coverage. Save your money. Put what you’d spend on their premiums and service fees into your own home repair fund instead. At least then you’ll have something to show for it when a major repair is needed. I would NEVER recommend Choice Home Warranty to anyone. In my experience, the peace of mind they sell is nowhere to be found when you actually need it. BUYER BEWARE. We paid for protection and ended up with a $10,500 bill anyway.
Reviewed Oct. 16, 2026
The rep was very good, and friendly. He listened to me as I was explaining what the problem was
Reviewed Oct. 16, 2026
I had been with First American, but their customer service was terrible. I went to Choice's website and their rep followed up with a phone call and he seemed pretty good. However, my experience with my recent claim has been terrible. About a month ago, I had a crack in a filter on my pool. A technician from AMS Pools was assigned to it and he came out the next day. The guy was delightful. He's the one that does a lot of the community pools in this area. He knew what the problem was and told me he needed to go through the onboarding process with Choice.
A week went by, and I texted him. He said he was still trying to get through the onboarding process with Choice. After two and a half weeks, I called him again, and he said he couldn't get through with Choice and he couldn't get onboarded. I called Choice and asked if they could reassign the claim. They reassigned it to a company called Southern Gentlemen, who came out the next day, made the diagnosis on the system, then said he'd go ahead and submit the diagnosis.
After a week, I hadn't heard anything so I called Choice, and they said they haven't received any diagnosis yet. I texted the repairman and he said that he wasn't able to get through the portal. I called Choice, and they said they still didn't have a diagnosis, that they'd give him a call. I waited to see what would happen with that but nothing happened. I called Choice two days ago, and they said that they looked at Southern Gentlemen, and they did not have any insurance, so they couldn't use them.
I just got off the phone with a gentleman who was nice guy. I got the AI assistant first, and I asked for an agent. He said they would go ahead and get me another pool company. I don't understand how they've had AMS and Southern Gentlemen both coming out to see me, but they apparently hadn't been vetted. I told him I paid $85 to this guy that wasn't vetted, that didn't have insurance. He said they'd make sure that gets taken care of and that's where it stands right now.
I submitted a claim in September for a pool issue, which was different than this. The people that wanted to come out were roofers, siders and construction people. Nobody had any knowledge about pools. It took six months before that claim could be satisfied in March when Choice finally got a technician that was acceptable to them. In March, the claim from September was finally settled as this guy came out, who was absolutely terrific. He was with Top Tier. When this situation came with this most recent claim, I talked to Choice and told them I would like to use the fellow with Top Tier. They said they'd contact him and see if he'd accept the claim. I gave him a call, and he said he's had too much problem with Choice and he couldn't work with them.
I signed up for coverage for a second refrigerator which was an older model. The thermostat would do whatever it wanted to do. I put in a claim, and the technician came out, took all the information, said I needed a new control board and a new thermostat and submitted that to Choice. The next thing I heard was I didn't have the original label on the refrigerator to tell what the model is so they were going to deny my claim. I told them there's a paper decal that says what the model is. I called the parts company and they said they could use that.
I contacted Choice and the rep said, "The label wasn't the one that came with the refrigerator. Even though you can identify it with this paper one and you can get the numbers of the parts, we're going to deny the claim. But if you can send me documentation of what you're talking about with a picture of it, we'll reconsider it." I took a picture and sent it to her, but I never heard anything back from her. In the meantime, I unplugged it and re-plugged it as one would both do with something that isn't working about 15 times, and it started working again. On the other hand, I had somebody come and did a pressure relief valve. The guy was great. The contractors for the electric fan and the disposers were great as well.
I have recommend Choice to my neighbor down the street, and he signed up with Choice. He had a good result with a garage door opener. I still have confidence in the company, but I don't understand the vetting process. I bought the policy for three years and my renewal comes up next June but I'm not sure that I'm going to want to go through this hassle I have had to go through for six months, and now for a month.
Reviewed Oct. 15, 2026
Very nice and knowledgeable man named Luke ** that answered my questions and I signed up not only one but two houses today with Choice Home Warranty. Thank you Luke for doing an awesome job!
Reviewed Oct. 15, 2026
Caitlin ** was a great, great sales person! She considered that I am a senior and gave me opportunities for reasonable discounts. I really appreciate the effort, especially these days. It's been a number of years since I had such coverage and this plan seems very fair and reasonable. Caitlin was patient and answered all my questions and also called me back when I thought of a few more questions!
Reviewed Oct. 15, 2026
Choice got me a great plumber who quickly fixed the problem and I had no extra out of pocket costs!
Reviewed Oct. 15, 2026
Representative (Tony) was very pleasant & well Informed as well as courteous. Explained deductible amount for service visits and the perks of paying up front. My neighbors highly recommended this company and I'm very glad I took their advice
Reviewed Oct. 15, 2026
Very easy to get a quote and sign up for the home warranty insurance. Very good rates.
Reviewed Oct. 15, 2026
Okay warranty company. Needs improvement on customer service when asking questions. When asking to speak to a supervisor some reason the phone goes silent or disconnected. My questions still not answered
Reviewed Oct. 15, 2026
The young man was very knowledgeable and knew what exactly to do...And was fast at what he do...
Reviewed Oct. 15, 2026
Quick response by Pride Plumbing. Tech was thorough and shared his contact information in case of future problems. Very polite and friendly.
Reviewed Oct. 15, 2026
Quick repair and very helpful technician. Was repaired next day
Reviewed Oct. 15, 2026
Out of all 5. They are the worst ones. A simple new replacement $240 over range microwave bottom of the line. My broken white low end. Took 4 weeks to get one. They didn't replace it and gave me $160. I paid out of pocket, $100. Plus I paid $75 for the call out. $175 out of pocket. This was bad! Plus other stuff! 0 out 10!
Reviewed Oct. 15, 2026
I talked on the phone today to get a quoit on a home warranty. The gentleman was very good in getting me a quote on the phone. It was good but he insisted on getting a credit card and said there would be no charge for a month. He didn't tell there was charge each time I use the service. ($100.00) I'm not sure if I will go with your company. I will review other companies and then make a decision.
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Reviewed Oct. 15, 2026
You authorized repair on my freezer. Then you texted me that you authorized another repair. I have not heard from CL Appliance, who came out the first time!
Reviewed Oct. 15, 2026
Choice quickly assigned my work order and the technician came on time. He did remarkable work, was quick and thorough. This was a big step up from my previous home warranty.
Reviewed Oct. 15, 2026
The plumbers were excellent. Knew what they were doing. Jay and Colby are an asset to your company.
Reviewed Oct. 15, 2026
Every time I engage with Choice, I'm reminded that there are still companies that stand behind their work. I own 4 homes and bought a 5 year policy for each one. It gives me such peace of mind to know that the big ticket items are covered.
Reviewed Oct. 15, 2026
I just signed up. Jordy was very helpful and saved me money on my warranty.
Reviewed Oct. 15, 2026
Tom was professional and knowledgable. Although the problem we called about did not reappear when he was onsite, he still did a thorough components check. He said our problem may be related to the high outside temperatures as of late, and to keep an eye on the unit when the temperature goes back up and then determine if he needs to come back for a follow-up.
Reviewed Oct. 15, 2026
Leo ** went above and beyond to help me join Choice Home Warranty. He was very knowledgeable and extremely helpful.
Reviewed Oct. 15, 2026
Not good business practice. Once again the working man gets bit by the big greedy corporation.

Reviewed Oct. 15, 2026
If I could give this company 0 stars I would, they say they want to help you but when it boils down to it and you have a real emergency and don’t have time to start a claim because you have to get your kids to school and you and your wife have to get to work. They could care less about you. In the instance I am talking about our garage was down, and both of our vehicles were stuck. We were scrambling to get it taken care of and forgot to start our claim. I tried calling after the repair was done and they just told me that they couldn’t help and there were no exceptions. They say that you have to give them 24-48 hours to find someone but then told me that if it take a few hours they usually let you try and find someone to get it taken care of. This is bull crap.
The issue we had with our A/C a few months prior they would not let us find someone to fix our A/c. They kept trying to push their own people on us who were all 1 week out during 100+ degree temperatures. We ended up having to take care of that ourselves as well. If you are looking for a home warranty I would recommend looking for a different company.
Reviewed Oct. 15, 2026
He was very knowledge about the problem. He was able to solve our problem promptly and efficiently.
Reviewed Oct. 15, 2026
Quick and wonderful Service. I will recommend my friends.
Reviewed Oct. 15, 2026
Franky was helpful and answered my questions. He answered my call almost immediately.¹
Reviewed Oct. 15, 2026
Excellent service for my furnace—a scary item to have problems with at the beginning of the winter season! Thanks to Choice, all is well, and I can relax knowing that any problems I have won’t last long!
Reviewed Oct. 15, 2026
Owner said he would call me at 8:00am the following morning before they came. Never heard from him. Called him at 10:30am and he said he would call me at 1:30 before they came. Never heard from him. Waited until 3:30pm and finally got a call from him saying he was on his way and would be there in about 20 minutes. Finally a different technician showed up at 4:40. This service person was outstanding. Patient and knowledgeable. Listened to my explanation of what was wrong and properly fixed everything...even things that I thought would never be fixed! Thank you for helping us.
Reviewed Oct. 15, 2026
The technician JOHNATHAN was super. On time, friendly and professional. Explained the schedule and performed spot on.
Reviewed Oct. 15, 2026
Technician showed up within the allotted time. Was professional and quickly identified and corrected the problem.
Reviewed Oct. 15, 2026
Online access is very responsive and easy to file a claim.
Reviewed Oct. 15, 2026
Tony **, the technician, was very professional, courteous and knowledgeable. He explained everything that needed to be done and completed the job quickly.
Reviewed Oct. 15, 2026
I started doing research on the internet and Choice Home Warranty was the first one that popped up. I got it three years ago. Submitting a claim was easy. I just did it online using the app. When they finally got a technician assigned, it was fine. The technician was great. My only complaint is that sometimes they don't have a technician in my area, so it takes extra days to get one out here. I filed a claim on Wednesday, and then I didn't hear anything back until Sunday.
Reviewed Oct. 14, 2026
On time, friendly and got the job done. Second time we have used them.
Reviewed Oct. 14, 2026
The wait for the appointment was too long. I filed the claim on the 6th. The appointment was on the 16th.
Reviewed Oct. 14, 2026
The technician was good and professional. He came when he said he would. Checked the dryer ordered the part. Came back and installed it when he promised.
Reviewed Oct. 14, 2026
He responded very Timely and got the job done the same day as I requested help within 12 hours. Thank you.
Reviewed Oct. 14, 2026
Ron was professional, helpful at explaining the policy and the price is amazing! Can’t ask for better.
Reviewed Oct. 14, 2026
Luke was great!!! He gave me a discount on my monthly bill, as well as only charging $85 for a service call instead of $100. The sign-up process was very simple as well!!!
Reviewed Oct. 14, 2026
All my questions were answered and the prices were what I wanted. Luke was very nice.
Reviewed Oct. 14, 2026
Austin was fast and informative. Made my decision easy. I appreciate straightforward answers.
Reviewed Oct. 14, 2026
They do not replace anything when it cannot be fixed. This company is borderline criminal.
Reviewed Oct. 14, 2026
I researched several different Home Warranties. Decided to give Choice a chance. The price fit my budget and covered everything I needed to cover. The true review will come if and when I ever need to use it. Contact person was very knowledgeable and considerate of my needs. Easy and quick process!
Reviewed Oct. 14, 2026
Awesome gentleman!! Great service. Got the part and repaired it instantly. Great energy and positivity.
Reviewed Oct. 14, 2026
Was fast, very positive and I would recommend to veterans especially.
Reviewed Oct. 14, 2026
Outstanding customer service. Thank you for the quick service.
Reviewed Oct. 14, 2026
Very good service. Fast, thorough, friendly service person.
Reviewed Oct. 14, 2026
Technician on time. Very polite. Fixed the issue quickly
Reviewed Oct. 14, 2026
Excellent, very easy to access and execute contract.
Reviewed Oct. 14, 2026
He is very professional and Knowledgeable, came on time and fixed the issue.
Reviewed Oct. 14, 2026
My downstairs AC wouldn't turn on, filed a claim with Choice and they had a technician come out within 24 hours. The technician diagnosed and fixed it (transformer replaced), now it runs just fine. All I had to pay was the service call fee.
Reviewed Oct. 14, 2026
Good service Tech.. Excellent work!! Ceiling Fan Installation. Supreme Handy, Service LLC.. Excellent work.
Reviewed Oct. 14, 2026
I have had Choice for many years and I always have an Excellent Customer Service experience. Thank you. Very helpful.
Reviewed Oct. 14, 2026
Well this time it took longer to find someone to fix my problem, never have I had this problem. But CHW found someone and our plumbing problem was fixed. CHW has always been excellent, and we have had them for years, they really are an excellent company. Have had to use them about a half dozen times and they have always been there. I have saved A LOT on repairs. So worth the coverage.
Reviewed Oct. 14, 2026
I feel like little repairs you will do but the big repairs water heaters, furnaces, etc. you evade and/or deny. If I had the money I spent on this warranty, I could have had my hot water heater done today. Instead I’m wait around for some technician somewhere to “take the job.” I have a company and technician who will do it today if you will agree to reimburse me. But you won’t do that si it’s no hot water for our household because we’re trying to stop the leak from flooding the basement.
(1) The people sent to do the work over the years have done a good job. One person was very late but kept me apprised of his lateness (job he was on was taking much longer than expected so that was ok.)
(2) Being denied having flooding toilets fixed did not thrill me but I had all my toilets replaced on my own dime and the pipes connecting them also so no more problems. It was expensive so I imagine that’s why you didn’t want to pay for it.
(3) My 13 year old water heater is leaking and no one is getting back to me about having someone come to replace it. I’m wondering why I have this “Home Warranty Service” if you don’t want to do what the contract and your advertising say you will do.
Reviewed Oct. 14, 2026
The service was excellent and the tech was on time. I have had quite a few home warranties in the past but Choice is by far the best.
Reviewed Oct. 14, 2026
Excellent Customer Service! We recommend this Company for all your needs.
Reviewed Oct. 14, 2026
Technician was professional and knowledgeable. Work was completed in a timely manner.
Reviewed Oct. 14, 2026
This time we had a quick response time with the company that came out to fix our appliance. Parts were ordered and soon to be installed.
Reviewed Oct. 14, 2026
Matt from Hawkeye Appliance Repair came to my house to look at my dryer for me. He was able to figure out what the problem was and did not have to even order any parts. One of the rollers was dirty and not moving that helps rotate the drum. He cleaned it up and now it’s working good and no longer making a noise. He even cleaned out the excess lint in the bottom of the dryer. I would highly recommend his company and him.
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