Choice Home Warranty Reviews

The claim process was quick and efficient and everything got fixed. I have been telling everyone to get a Choice Home Warranty as their team is so great! I had to get my dishwasher and bathroom fan fixed and two technicians were dispatched in less than a week and fixed within 30 minutes of arrival. This is the best service we could have gotten. Our realtor negotiated the home warranty into the sale of the home and I am so glad she did. I would never have known about a home warranty otherwise. I would have assumed it is for brand new homes. What a great form of insurance and removal of stress to being a homeowner.

John the serviceman was excellent. He was very polite, caring, informative, and we had an issue with my air conditioning, but John was determined to figure out how to fix the problem, and he did. John went above and beyond and for that I’m forever humble and grateful!! Thank you John.

The technician was excellent and knew exactly what he was doing and even gave me a few ideas on how to keep my system running properly. Serious complaint, however, about the time it took for him to arrive. It was a full 3 days after I requested service before he arrived. This is too long to wait when it is 90 degrees outside and the AC doesn't work. I hope in the future that getting someone to my issue will be within 24 hours.

I’ve only recently started my working relationship with Choice Home W. So far, I’ve had one service request which involved ‘electrical’ work. The coordinating and the actual service went beyond my expectations. The electrician whom Choice had contracted with was extremely professional and explained things clearly and simply.

A/C went out on a Wednesday and they got me scheduled for a “technician” for Friday which was nothing more than a handyman named Fix It Smith. Not sure why they couldn’t find a legit company to do repairs. The “technician” then called and said he would be here at 10 am and I would be his first appointment of the day. Then I called at 11 am and he said in another hour. At 12:30 pm I called Choice and cancelled the inexperienced handyman and got the choice to hire my own technician. In which I did.

My experience with Choice Home Warranty was excellent. They made the process of replacing my washing machine seamless, stress-free, and professional. I was very impressed with their responsiveness and the efficiency of their service, and I would certainly recommend them to others needing home warranty support.

I called about my stove and they set an appt for a week later. Then I received a message changing to two days later. Cancelled this appt as I was leaving the area. Not very good customer service. Cannot supply receipt. Never came to fix.

I just signed up with CHW and I called my sales contact at CHW three times with an important question. I have not gotten a response. If this is a reflection of the service they provide, I am cancelling my warranty before it even gets started.

I had a great experience with Choice Home Warranty. Their response was very fast, and my claim was approved quickly. They replaced my water heater, and the entire process was smooth and efficient. The service was professional, and I was very satisfied with how quickly everything was handled. I would definitely recommend Choice Home Warranty based on my experience.

I had an issue with my HVAC during a very active and dangerous storm. The appointment was booked however I called to reschedule due to the weather because I did not want the technician out in the storm. He drove from another appointment over an hour and a half away and insisted on coming to fix my problem. When he arrived, it took him less than 20 minutes from start to finish to diagnose and fix my issue. Going forward, Lovits HVAC will be my go to. Shout out Travis at Lovits, he is professional, knowledgeable and caring. I give this company 12/10. I hope that they continue to provide this level of service no matter how large the company gets.

The home warranty company seems to be worthless! My a/c has been out of service for quite a while and when the second technician came out and found the problem, the warranty company did not believe him.

Good company. My only issue is I would have appreciated a phone call once a replacement appliance was necessary. I wanted an explanation about why an e Lowe’s gift card was my only option. (Attached photo of old appliance, purchased from Gerard’s in 2014 for $1742.00).

Technician was very professional, listened to my concerns and previous experience with a different technician, and quickly diagnosed and resolved the problem. He was friendly, efficient, and left the area he was working in spotless. Very satisfied with his service.

Professional, courteous and respectful of property. Knowledgeable and able to communicate problem issues effectively. Provided needed follow up information to get job completed.. I would definitely recommend the company and tech to family and friends.

RUN!! RUN RUN!!! They spend more time denying you. Any support getting actual repair companies and force or trick you to use the reimbursement option. Then deny you. THE WORST COMPANY.

Tech checked my system, was very informative, both times. Now they have to come back because they had to get approval for the work that needed to be done. I have paid for a warranty, I have paid the service fee, and I am still waiting for the repairs.

This is the second time I've purchased a warranty from Choice. The customer service is amazing, and extremely rare! My calls are returned promptly and every question is answered completely. Thank you for a great, affordable product!

Antonio from Bosch was here before. Very knowledgeable and helpful. He was pleasant and fixed our AC. Herbert the owner was also very helpful. I would recommend them anytime, thank you Choice Warranty.

Andy ** was very professional. He called me to inform when he was going home and convenient for me. Explained the problem of the AA and possible causes of that problem. Reminds that I have to call for any malfuntion that occur of that repair before the 30 days. Very satisfied with CHOICE, for having good professionals and quick service

I've been with Choice Home Warranty for a few years. I decided to go with them originally because of their sales rep, Tamara. She gave A-plus customer service. She's always ready, willing, and able to help. I've used home warranty companies for over 35 years, and this has been, by far, the best experience ever with home warranty. I like the concept that they reach out and whoever can respond in a proper time makes it so much better. The technicians that they use are far superior to any other company.

I received great service through Choice Home Warranty. They kept me updated on locating a company to come out and even recommend. I could select my own company and submit their findings before work was authorized. The air conditioning technician came out a day earlier than expected and got my system up and running, the technician diagnosed the problem in a short amount of time.

I had been shopping for a warranty service. I remembered Sears had a policy that had been suggested to me years ago. Life got busy. Best service. Amanda was very helpful and provided me with all I needed. Thanks so much. Now I have peace of mind that everything is covered according to policy.

Andrew was a gentleman, arrived on time as he said he would. He was very courteous and professional and answered my questions with sincerity and honesty about LG brand! Keep him there for as long as you can 🙌👍

The Bodewell technician was outstanding. Courteous, respectful. Arrived early and almost immediately identified our refrigerator problem. Ordered parts and explained everything before leaving including when the parts would be received and the next scheduled appointment. He arrived early for that appointment and was finished in short order. We’ve been with Choice for years and this was our BEST service call since becoming Choice clients

The turn around time to get a replacement is way too long. I wouldn’t think you would want to wait 30 days for an e check or my final resolution, a check to my home. Nobody should have to use the money that was estimated value to go to a laundry mat. You draft out of my account every month no waiting and here we are waiting for your company to pay a claim in a timely manner.

I write this review as a satisfied customer of the claim efficiency and the work results from the contractors. Why I don't give a 5 is because I don't think it is RIGHT for Choice to hold $100.00 of my money along with countless numbers of other customers for 5 -6 business days and earn interest on that money while it makes me out $200.00 for 5 - 6 business days. It should be one or the other. We should pay Choice and be done or not get charged the "HOLD" and pay the technicians. If Choice holds $100.00 from thousands of customers for 5-6 days, they are earning money on my money. That seems wrong and should be stopped.

1 Star – Extremely Disappointed. My experience with Choice Home Warranty has been frustrating from start to finish. I filed a claim for a completely inoperable air conditioning system and, more than 16 days later, my home is still without AC. The most concerning part is the lack of accountability. When I contacted customer service to ask for help escalating the claim and following up with the assigned contractor, I was told that contacting the service provider "is not their job." If a home warranty company isn't willing to manage its own service network, then what exactly am I paying for?

I have home warranty policies in the past but by far Choice Home Warranty is the worst I have experienced. CHW is non-responsive, go out their way not to accept a claim, and their vendors are reputable companies. Prime example of company of unethical practices.

First time using since March. The experience was accurate on the two claims. Both of the technicians were polite and respectful. Dryer went out and AC unit went on a blink. I would recommend Choice to my Family and Friends.

Choice Warranty is a rip-off company. I had very bad experience with them. They did not keep the promise of giving me the prorated refund and say there is nothing left but I have 2 more yrs left in the contract. You will have to wait for many days to get a technician through this company, and they promise and unable to keep it. They don't keep their word for reimbursing the fee of the work when they could not do the work on time and gives run arounds. The management also had a 'no care' attitude. Please don't get ripped off.

Great experiences with competitive price and was offered a better deal than any other company with yearly pricing and discount payment for 6 years premium, we will highly recommend this company to our friends and family.

The outside unit of the Air conditioner had/has an intermittent noise that will happen about every two or three minutes while running and last for just a few seconds. The technician was very thorough and checked everything he knew. Unfortunately, he could not get it to fail, so now we are in a wait/see mode. It has been quiet for two days now. At first, the scheduled service call was for nine days out. Working with CHW, they got a service person out within two days.

Choice closed out the claim when I STILL have a leak! It is VERY difficult to determine the source of a ceiling leak. Choice knows this, but wants to force the client to pay multiple co-pays in order to determine the problem. Choice is ALWAYS looking for ways to get out of a claim, instead of genuinely looking for ways to solve problems for their clients!

Excellent customer service. Sales rep was professional, knowledgeable and courteous in presenting the overview of the plan and the different plan and payment options. Made a good effort to ensure I understood the services available and what to expect from Choice Home Warranty as service provider.

Filed warranty for my LG top-loading washer. Choice Home did everything right. First company they sent repair to was in Mission, Texas. That company never called. When I called they were rude - to start with whomever did the warranty order put address in Padre Island, TX instead of Corpus Christi, TX. They canceled repair. Choice Home found another company closer to do repairs. Service man came out found sensor going out, ordered part, now waiting on them to come and replaced. Scheduled for Saturday, 06/20/2026.

Easy to schedule a good response. Tech was well qualified and did a great job of diagnosing the issue. Decided what parts were needed and ordered them on the spot.

We filed our 1st repair with Choice Home Warranty & it was really easy to do. The company that they sent out did a fantastic job both before coming for the appointment & once they arrived at our house.

I have always had excellent experiences with Choice. The few times that a repairman has recommended replacing an appliance Choice has done so with no problem. We live roughly 100 miles in any direction from a big city which at times causes difficulty finding a repairman but they always do. I have recommended Choice to my family and friends and will continue to do so.

I had a great experience with Choice Home Warranty. My dishwasher stopped draining. Burst at 7 PM on a Friday, and a technician was at my home by 3 pm the very next day. They quickly approved the replacement and send us a check to buy a dishwasher of our liking. Highly recommend their quick service.

I have had Choice Home Warranty since 2019 and it has been a lifesaver! They send the best technicians to resolve the issues. Example: On Tuesday morning after breakfast I found frozen Cokes in my refrigerator in the garage. One had exploded and made a terrible mess. I immediately put in an online claim to Choice. I got a call from them within 30 minutes telling me they had assigned a technician to come to our home. He was here by noon. He needed to order a part so he called around to see if he could find the part in town. There was none available so he ordered one. I know he will be back to install it as soon as it arrives.

It's a scam; they never work on any claims. Don't lose your money. They specialize in stealing money from customers. They will find different ways to deny any type of claims. Not recommended at all.

We have utilized Choice Home Warranty for years. They provide excellent service and utilize outstanding technician partners in all areas. Jordan was on time, very knowledgeable and professional. Would certainly recommend him and Universal Appliance Repair.

Technician Yarin was incredibly considerate. Called ahead. Got there on time. Fixed the problem right away. Was a true gentleman and a pleasure to work with. Thank you Choice Warranty.

Great technician, in 5 minutes he solved the problem. He was helpful, nice and explained me what happen with the outlet where the garbage disposal was connected. He knew what happened right away, good experience.

Wow...amazing!!!! Everything went perfectly and well worth the pice. Paid for 3+ yrs of service and already got my money worth, and I still have 3 years or so to go on the policy. I only had to pay $75 per call to fix anything in the house.

Rodney from Desert Pro was excellent. He was at my house at 1030. He was very polite and took the time to explain what the problem was and what the plan of action was going to be. He gave an anticipated date that my dryer part would be arriving.

The technician was professional, courteous, knowledgeable and did a great job! He also completed the job in a timely manner. The next time I need plumbing services, I would be delighted if he were the technician assigned to the job.

While we received reasonable service from the technician for the issue, I must say that there’s no personalized customer service associated with this process. Particularly with communications after the initial visit by the technician. And I put this on Choice to improve. Beyond that we were offered a replacement $ value allowance for irreparable appliance with a Lowe’s gift card. That is fine, but who’s going to disconnect/cap off the waterline which used to feed an ice maker as part of my former refrigerator? Is this on the owner to now hire a Plumber? This is required because there are no available refrigerator/freezers available for this size with this feature ..Or at least none are available from the Lowe’s online equivalent offering options.

Reported my washer would not cycle on a Friday and had service on Tuesday. He called when he was on the way. I was given a time frame of 12-6 and he came at 2:00. Very nice and mannerly young man. He knew right away the problem; had the part on his truck and fixed it quickly. Just used it for 2 loads and worked great. And something I always like- He left no mess or footprints through the house.

EBL Appliance Repair arrived to rental property within time provided, so timely. He diagnosed the problem and provided that he had to order a part. He returned within a couple of days, installed the part. We were very pleased with this company service.

The serviceman was on time and very knowledgeable. Found the problem very quickly. In the past, the other serviceman would not show up. However, I am concern if I can replace the fridge with the amount given.

The technician that was sent from LG did a fantastic job on my refrigerator. He took his time and made sure everything was done correctly. He was professional and knowledgeable. Thanks again for sending him!!!

I have had Choice Home Warranty for close to 3 years. I have unfortunately had to use them on a few occasions. FORTUNATELY I had to use them on a few occasions. 😊. They have come thru for me each time. I recommend them to anyone wanting a home warranty. And if you don’t have one you need one. Make it Choice.

The service was very good, Thank you! BUT... the waiting time, I mean from file the claim to estimator showing and then to the final action is unacceptably long. I was blessed that my claim wasn't too big, it took 8 days to get the job done. What would happen if I wasn't able to shut the water off?

My co-workers suggested that I go through Choice Home Warranty because I was with AHS, and they were a little bit expensive. I've been with Choice for almost a year now. Submitting a claim is easy. Everything is done online. Their technicians have been good. The only thing was when my washer broke, it took a while for a technician to come. It took about a week and a half, and I needed to wash clothes. I was hoping for maybe three days.

We filed for repair work on 8 June 2025. We have not received any correspondance nor telephone call from anyone in your company. Now we have found a new issue to file (Den window will not stay up when raised/it slips back down). I cannot have any faith that you will honor our contract. Please, let me hear from you.

Sent from my Galaxy. Also sent to the company. Tried to email this a week ago to check but the email came back. It was determined that the coils being dirty were probably the source of the musty type odor. There is currently a small amount leaking from the ac but everything else checked out OK. The rep said the pressure was good and didn't need freon or coolant. But he said the coils needed cleaning and that the company didn't do that on these older units. So I need that done in hopes of getting rid of the musty smell. The ductwork was also check by a different company and it was OK and they also said the coils were dirty.

Polite, patient with all my questions, and professional. I would highly recommend this company. I appreciated the immediate email and having access to my contract instantly. I was able to access my contract with a single click.

AC stopped working, and they refused to cover it all because the duct work fell in from normal wear and tear of a three year old home. Buyer beware!!!

Norlie was a pleasure to work with…professional, friendly, and helpful. Choice came through for us when we really needed it! Thank you and we will definitely recommend you! Orlando Air is excellent. Abdelillah is knowledgeable and actually calls back for assistance. It is a lot of money for us and we are very happy so far.

Technician was good at his craft and very informative. Choice Warranty was good in providing the right person for the job. This is what I feel and this is the best I can do.

My air conditioner went out on a Wednesday night and took till Monday to get it fixed. It only cost $85.00 to fix the problem. A local company came and had it fixed in a timely manner and was very nice. They called and let me know when they were on their way.

After difficulties in finding a HVAC vendor to perform the work, I was advised of the reimbursement method. I chose this option as I have some local connections and was able to get a repairman out to my house within about four hours. After a quick diagnosis, the problem was identified and documented and send to Choice Warranty to review the repair estimate. It was quickly approved and the fix was installed. I particularly got additional assistance from Chris ** at Choice who really moved things along for me and then even followed up the next day to ensure the repair had been done in a satisfactory way. I was very pleased with the Choice team in ensuring that everything happened in a fast manner. THANK YOU CHRIS AND CHOICE!!!

I am writing to express my profound dissatisfaction with Choice Home Warranty, as their service consistently fails to meet basic expectations. I encountered significant issues regarding both my air conditioning unit and a plumbing repair, which leads me to believe their business practices are both deceptive and unethical. Regarding my HVAC system, which is 20 years old, the company dispatched an unauthorized technician who subsequently denied my claim by citing vague reasons such as "abnormal wear" or "pre-existing conditions." After waiting two weeks without air conditioning—during which time my family was forced to secure hotel accommodations—I was ultimately compelled to hire and pay for a private contractor to complete the necessary repairs.

This was the first claim I’ve had with Choice Warranty and overall I am very pleased. I put in my claim last Sunday and had a repair technician out on Tuesday. Because my system was old, the necessary part had to be ordered. The technician ordered the part the same day, Tuesday, and the technician was back out on Thursday to complete the repairs. I was very happy how quickly the repairs were completed especially because it was on my air-conditioning unit. Joe, the technician, was very friendly and professional. He took his time to explain to me what was wrong and how he was going about the repairs. He also took his time to explain to me the approval process. I am pleased with both Choice Home Warranty, and Sears, for the repairs. I recommend the use of both companies.

I have a current claim for my A/C unit. Policy # **, claim # ** was approved on 6/9/2026, parts were ordered for over 9 days now! I contacted my technician today and they have not heard about the parts either! I called for information this morning and got the same answer, parts were ordered with no promise date! I think I am not happy with the service I have received nor the lack of information available. Could some please contact me! **

Choice Home Warranty is not a Customer advocate. I had a new HVAC system installed in November. When it came time to use my AC, I had a leak and it would not cool. Too long of a story to go into all the details. I tried to work with CHW for approximately two weeks to get the situation resolved. I was given the option to get my own technician. I followed the steps in the contract. It says requesting service with Choice Home Warranty is easy. Choice Home Warranty says I didn’t follow the steps correctly. They denied my claim.

You pay $85 for home visit. Unable fix dishwasher after two visits, op-ed for replacement and only offered $234 toward replacement, actual cost of same model and brand $600. No negotiation available even though I’ve paid $68 a month for over ten years and never called for anything yet. Would not recommend EVER

I would give it negative stars if I could. I submitted a claim to repair the A/C blowing hot air on April 15, 2026. The HVAC repair took over a month to complete. It was a painful process with the technician making multiple trips. After the HVAC technician finally replaced the motor and verified that the HVAC was running fine, he advised that I submit a claim to repair the breaker within the circuit board because the connection was too loose and not providing the electricity the HVAC required.

I have had to used Choice Warranty a few separate times and I have very mixed reviews and more negative than positive. They have so many ways to just patch things it is sad. They pay for parts of things but rarely everything needed. Any major item, beware! Never, ever go to their reimbursement program!!! When their repair people won't show or even take your job and you are say, out of AC. It can be terrible!!

I am ever thankful that I did not pay for this policy. I did however, make a huge mistake choosing Choice Home warranty company when I purchased my home. They will make any excuse to say that the needed repair is not covered. This further validates why I do not use home warranty companies. Thankfully this policy was paid for by the seller.

Michael was extremely helpful and professional. He covered all the options and discounts. As a realtor his information will be helpful to me and also clients. I have been looking for a better warranty company for a few years.

My kitchen sink was badly stopped up. The plumber from Integrity was more than prompt, he came early, fixed the problem, then offered suggestions on how to stop the problem. Can't ask for more than that.

The technician was great in every way. Choice warranty was a major disappointment. Their policy. To replace a unit if it can’t be fixed, just turned into a lie with loopholes to justify The extra very large additional charges.

This was a first time submitting a claim calling in. The automated response needs a little help. After a few minutes, and having to repeat myself a few times it did work. I didn’t like how the company hold money on your card and then you have to still pay the service person then you release the hold. Depending on when the tech comes out, you are holding money for a week before I get it back in my account.

Entire process from report date to resolution was lengthy. Only received a credit amount to replace not including tax, delivery or take away Instead of the actual appliance. Credit amount was not equal to amount needed to replace comparable appliance. Case manager wasn't helpful in finding resolution to my issue satisfaction.

The technician that came out was very knowledgeable and was very professional. He told me about all the possible things that could be wrong with the motor for the garage and assured me that he will take care of it.

I’ve submitted 2 claims and 2/2 times, the technicians did not complete the jobs assigned nor did they accurately communicate with Choice nor myself of the status of completion. I’m so disappointed because speaking with the Choice representatives is always pleasant. The technicians working under Choice do not meet the standards set forth by the company.

Good morning Choice home warranty. I am honored and I am happy with the service that you guys provide for me. The provider that you gave me this last time couple days ago for my washer. He was absolutely respectful explanatory. Explain everything to me. I was grateful for that so thank you.

I received a phone call from service man asking if he could come today. I'm really glad that it worked out for both of us. He was very quick and efficient and got the job done right. Thank you for great service.

The repairman came by yesterday and installed the new timer on my dryer, and it’s working perfectly! It only took about 1/2 hour to install. He was fast and knew what he was doing! The only thing was that it took over a week to get the part! But I am glad to have it back in working order! Thanks.

We love Choice Home Warranty. In the past, we used a more "well-known" warranty company, and their service was so below standard that when Choice called me, I went on and on about how bad the other company was and would they do the same? They assured me they had higher standards, and they DO! I am so happy with Choice Home Warranty! They have provided exceptional service AND use great vendors to handle any issues. I highly recommend them! You will NOT be disappointed.

My Air Conditioning unit stopped working... on June 13... It was 100 degrees outside and 87 inside. The dogs were hot and panting... Called CHW, the response was that a tech would come out June 23!!! 10 days without AC in the Fresno summer heat... I called Maximum Air, a local company and a tech was here in 2 hours!! Apparently there is a Freon leak, and at $00/pound for Freon, this is not a good idea... I can only hope the CHW tech will be able to find and fix the leak when/if he shows up on June 23 or 24...not good service in my humble opinion

The tech was very good, professional and polite. However, he did not have the part I needed and said if I did not accept the upgraded part, for an additional fee, he would not return. He charged me only for the part, not labor. But I felt I did not have a choice.

I'm very happy with Choice Home Warranty. I've had them for years, and I'm very satisfied. I use the online tool for my claims and it's very easy to use as well. Recently, they repaired my air conditioner in a timely manner. I give them 5 stars.

Sales agent was helpful and answered all my questions. I asked about who performs the work and he made me feel comfortable that you had people in my area that would do the work. Pricing for the service was discussed and the discounts provided aided in my decision. The agent knew the plans offered and once I discussed what I wanted covered, he recommended the plan that was best for me.

On Thursday night, we noticed that the temperature had risen in our house and the cool air coming through the vents had lessened dramatically. I called Choice, spoke with an AI, Luca, and soon received a case number. I followed up with a phone call Friday morning and received the company name and phone number to call to set an appointment. When I called, the technician said they were backed up with calls. I understood this was summer, but sooner would be better than later. I texted him our case number per his request. When I followed up with a call Saturday morning, Som gave me the good news that he would be in Columbus that day. He arrived at 11:15AM, quickly diagnosed the problem and made an effective repair, replacing the worn out capacitor. Overall, we were quite pleased with the repair and having working AC. My only criticism is the amount of follow up I had to do to get a firm commitment on a date and time for the repair.

I reported my hot water heater leaking and on Monday JUNE 15th Simrel Plumbing was out to review the issue. On June 17th Simrel replaced my hot water heater. Simrel was very professional and friendly. Did a great job. CHW was quick getting this approved and replaced. I am very happy with how CHW handled this replacement.

I am very, very upset to your company, I was charged $29.73 and I spoke to one of your employees and she said that she can not reimbursed me for that amount. I was supposed to be charged for $83.62 and for no notice I was charged for for $112.89. I am very, very disappointed to your company, to me I think you are stealing my $29.73. Please reimburse me my money for the amount of $29.73, I am a senior citizen with a very unlimited income.

Pedro ** came to my home prepared and ready to resolve my AC problem. He was extremely polite and very detailed in researching my AC problem and resolving it. He explained the issue to me and how he resolved it. I've had several repair companies come to my home who told me the AC was unrepairable. This statement never came out of Chanel's mouth. He was persistent in working to resolve the issue. I would HIGHLY recommend Pedro and the company Soft Construction Technology to anyone who needs their AC repaired. He is a remarkable and outstanding technician. I am so grateful God sent him to my home to fix my AC unit. Thank you.

Pleasant professional experience with Account Manager Jamel. Well informed and answered all questions in an understanding manner... Clearly explained the monthly fee and service fees.

My initial claim was denied due to a miscommunication between the technician and the claim reviewers. My appeal took several days to finally get resolved and approved. Also, "personal" claim manager never answered my emails or his phone when I called. I always got a different claims person. They eventually got back to me, but my original claim guy never did.

PLEASE DO NOT ENROLL WITH THIS COMPANY!!! I had the worst experience asking them to fix a washer not turning on. They sent me a contractor from a company called Altan Corp. He was scary and nasty. He entered my Apt not introducing himself. Asked for more money than $75.00 for the visit. When I refused to pay more than $75.00, he charged me $75.00, and he walked out angrily with no information given to me about the washer. Then I asked his name, he ridiculously answered: Altan Corp.

I am extremely happy with RJ, the tech who came to repair my fridge. He is highly professional and extremely knowledgeable with Whirlpool refrigerators. He was very descriptive of the problem and the solution. Also, RJ is well-mannered and cleanly dressed, presenting a good representation of his company. Great job RJ!

Still waiting for the washer to be fixed. I needed my washer to be fixed sooner than this. Choice Warranty may have done its part, but you still have to deal with the person responsible for completing the process.

Prompt, excellent service. Able to diagnose the problem with the garage door instantly. Knowledgeable and was able to fix the problem in less than a half an hour! Did not try to upsell any products. Highly recommend!

I have never had an issue with technicians assigned by Choice Home Warranty who came to my home to repair or service equipment until I had a technician come out to inspect my air conditioning unit. My first impression was that he was not being completely honest. It seemed like he had another motive besides repairing the unit. From the beginning, it felt like his goal was to sell us a new $10,000 air conditioning system rather than focus on repairing the one we had. I explained that we knew our unit was older and that we would likely need a new one eventually, but at this time, we simply wanted it repaired. Despite that, he remained focused on selling us a replacement unit.

I decided to NOT go through Choice Home Warranty. I had no problem cancelling the warranty, even though they tried to keep me as a customer. The reasons for cancelling... I have a older home and choice couldn't provide what I was looking for. I've heard from other reviews on other platforms that choice home warranty gave people a hard time when cancelling, my case was simple.

I was really surprised on how well August was in relaying the services provided by the company and in what they cover. I got it during a special and hope that the prices do not change. But so far a good experience and will recommend.

My technician was Greg, he arrived early. He was extremely professional. Checked my washer for codes. Unpin confirming the codes. He explained in detail the parts need to make the repair. In the other hand working with Choice Home Warranty was extremely frustrating, I placed four calls to Choice. I ended up calling and scheduling my appointment with Sears. After the technician found the cause of the problem. He texted Choice with his recommendation to replace the Fill Valve. Choice denied is recommendation with an offer of $407 Lowe’s Card. Which did not cover the purchase of a new washer. After speaking to several different managers at Choice was told that I had two choices. Take the Lowe’s Card or opt for a check. I decided to take the check that would be received between 20-30 days. I am not happy with Choice Warranty at all and would NOT recommend them to friends nor family.

Person was on time. Knew what he was doing. Was able to answer all questions. And very courteous. Contacted his company because he found another problem when he was fixing the first problem. First problem was corrected in a timely fashion. Explained what we needed to do to get leaks fixed.

Technician was great! Very informative and professional. You all are NOT! You are the worse company I’ve ever had to deal with! I’ve had multiple houses covered under your policies based off of the experiences I had with you all from 2018-2022. Now that I renewed it last year, every single claim has been denied and your communication has been horrible! I even bought extra coverages and still nothing gets approved! Never recommending you to anyone and will be canceling my multiple policies.

After several techs the tech that came yesterday finally got. The problem solved and we are awaiting our settlement Lowe’s cards for replacement. We have been a customer for over 10 years and they have been prompt and get to bottom of any problems!

Highly recommend Murshar Co. appliance repair. The technician, Mark, kept me posted about his time of arrival via call and was flexible with my work hours. He checked out the dryer quickly and showed me what he found. He gave it a very thorough cleaning and showed me the difference after completing the job. Dryer works great. Thank you Mark! I would definitely use this service again!

Disappointed. Had an appointment for 8 am to 12 pm. No one showed. At 1 pm, I started making calls. Choice put me in a loop so I never spoke to anyone. I called Whirlpool. They finally answered and gave me the name of the technician. I called the technician and finally spoke to someone who said they couldn’t make the appointment. They said they texted me but I didn’t receive any texts. They said the texts probably went to junk mail. Never heard of junk text folder. The next available appointment was 6/23. What can one do. I agreed to the new appointment. Crappy service.☹️

The technician was courteous, professional, arrived in a timely manner, and immediately accessed the issue with the washer. He repaired the problem and returned the area to how it looked prior to repairing the washer. The washer is quiet again and stays in place.

The technician was respectful, on time & got the job done. He was also patient...I had lots of questions. Choice sucked as usual. The part is still under warranty (for 90 days) but Choice only warranties for 30 days. Choice made me pay another service fee.

Very happy with the service and would like to give 5* rating. I have recommended Choice home warranty to many of my friends. It would be nice to have an option to select criticality or severity - high medium or low. Something like an AC in summer should be critical and get faster support. While a fan not working etc might be lower.

Subject: Unacceptable Service and Repeated No-Shows – Disappointed Customer. I am writing this to express my extreme frustration with the service I have received from Choice Warranty. As both a veteran and a civil servant, I value accountability and professional integrity, both of which have been entirely absent in my interactions with this company. My experience has been defined by incompetence and a total lack of reliability: Dishwasher Repair: I scheduled a repair for my dishwasher, only to receive a notification that the job was "complete" when no one ever showed up. I had to reopen the claim, and even after setting a second appointment for today, June 16, no one arrived.

I've been with Choice Home Warranty for several years. I went online and reviewed some reviews on them, consumer reviews, to see if they actually come out and send people who are legitimate to work on your house and whatever appliances. I chose them because they had good ratings. Also, it covers things that most of them don't cover. It covers my water softener and my osmosis and the extra freezer that I have, where a lot of the other companies don't want to cover extra things. I got an extended deal where they cover my roof and also the pipes that go out to the meter, out to the street, and the water lines. The biggest benefit is that if something breaks down, I don't have to pay out of pocket to fix it.

Very professional gentleman. Did a great job. They were on time and easy to work with. I felt like he went above nd beyond with respect to the job at hand. The situation at the house was a little crazy but it did not affect the job.

I’ve had two experiences with my Choice Home warranty. The first one was terrible. A plumber was sent to my house and he didn’t know anything about septic systems at all. I paid my hundred dollar service fee and got nothing in return. I called them a second time a couple months ago regarding my washer and the two men they sent out were fine and fixed it with no problem and I appreciate that. I would prefer they use local repairman, but they have their own companies contracted. I am assuming. I just called them again today and I hope whoever they send will be able to fix my problem.

I had an excellent experience with AmPm Repair Pros and highly recommend their services. From the moment the technician arrived, I was impressed by his professionalism, knowledge, and efficiency. After asking me a few questions about the issues I was experiencing with my HVAC system, he was able to quickly identify the most likely source of the problem. Rather than spending hours troubleshooting, he demonstrated a strong understanding of HVAC systems and accurately diagnosed the issue almost immediately.

To be accurate and fair with my comments I contacted CHW last night around 7:30 pm for a plumbing problem with a clogged bathtub drain, also have a leak on bathroom sink with possible broken pipe in wall. I knew I nothing was going to happen the day I called. But here we are 6:05 pm the next day with no call or anyone scheduled to come and even look at the issue at hand. I received 2 emails that they were working on it along with 2 additional emails to write a review. So here is your review. Very dissatisfied! I called to see if they had anyone yet around 4pm and was told I would receive an email to update when someone was coming. Still waiting!

My A/C Unit was not down just making some banging noises. Choice Home Warranty made the process quick and easy with complete follow up. My A/C unit is operating as designed and we’ve had an excellent experience!

The tech was nice and professional. However, today We set the air conditioner to come on when it hit 80 degrees. It was 81 degrees and the system did not go on. I changed the temp to 78 and it came on. I am keeping my fingers crossed that it doesn't happen again.

Our technician was fantastic. He did a great job of communicating with me and keeping me informed during the process. He kindly went over all the results at the end. Very nice gentleman and would definitely use him again.

The repair on our dishwasher went well. It just took a little longer to get the part in than I expected. The original repair company assigned never responded but the company reacted promptly. Thank you for getting our dishwasher back in service.

My Sales Rep (Jayla) was very helpful as well as friendly. She went the extra mile to make sure I had the best deal possible. I would recommend her to anyone.

I would give no stars but that was not an option. We switched from American Home Shield to Choice Home Warranty. Big mistake. Our first, and only, appliance issue was our double electric wall oven. The control board went bad. The first repair technician dispatched never called or showed up. The second one arrived and spoke very little English. He spent most of the time speaking with someone on the phone and finally informed us that the control panel was broken. He never mentioned anything about a power related issue. He left and a week later I still had heard nothing. I called the technician and was informed that it wasn't covered and to contact Choice. I then contacted Choice and was informed that the repair was not covered because it was due to a power surge. There had been no power outage nor any power surge. All other appliances were fine, including our pc.

The technician, Alex, was very professional and knowledgeable. He taught me things that a new home owner should know about appliances. He explained things to look for when trouble shooting issues. I WOULD RECOMMEND HIM FOR ANY SERVICE REQUEST.

I am extremely satisfied with the technician we had - Jared at Acker Heating & Air, but I am not happy that it took 17 days to get someone here - no fault of Jared's - he is amazing. He solved our problem.

We called Choice Home Warranty about our Garbage Disposal quit working. They contacted TB Plumbing who called us and set up an appointment with us within the next day. The serviceman came and was very polite, on time, and very knowledgeable. He confirmed it needed to be replaced and replaced it and made sure everything was in working order. I would highly recommend Choice Home Warranty and TB Plumbing to anyone looking for home warranty and plumbing needs.

John was very courteous and prompt. Our second time having him repair an item for us. Explained everything he did and what else needed to be done. Would definitely recommend again. ⭐️⭐️⭐️⭐️⭐️ The tech was amazing.

Great service and they came quick and on time very good. Also the company is always there to answer any question at any time very happy. Thanks. I always recommend this company to family members and friends.

Ken was great. He walked us through the issue and clearly explained the process and the next steps. He was friendly and very knowledgeable. He was also very patient as we asked a lot of questions. I would recommend Ken to anyone who asked.

The Air Conditioner technician came out here and was very professional. He found the problem and got to it right away. My house was cool within the hour. He did a great job! I would Hire him every time!

I was very pleased with the technician, very knowledgeable everything was explained and handled in a professional manner. The Technician explained why I was having problems with the shower continuously dripping, he texted the company waited for the reply picked up the part needed for the reply.

Had a A/C problem, technician came out in a timely manner and identified the problem, was told that may problem by Choice was not covered, they stated that a sealed unit was contaminated and was not covered. If the part is sealed the it is contaminated within and should be under warranty. Choice looked for a reason not to have to cover issue. I will be disputing their findings. Probably not continue using them in the future.

The Gentleman was very nice. He called beforehand and arrived as he said. He got straight to work. He had a solution for the problem, but I can not comment on his solution until he makes the repairs. Overall a very good experience.

I was able to reach Choice Home Warranty and explain the problem of my refrigerator not working quickly. A local repair business was soon in touch with me and set a day to come look at my refrigerator, order parts and repair it as soon as parts could be found. I was pleased with the way this was handled.

I purchased a Choice Home Warranty plan because I wanted protection for my home and believed the information provided during enrollment was clear. However, my experience has been frustrating due to conflicting information regarding my service call fee. My policy confirmation email stated that my service call fee was $85.00. However, when service was needed, the contractor and the contract booklet showed a $100.00 service call fee. I contacted Choice Home Warranty for clarification, but I did not receive a clear response explaining why the amount changed or why the information I received at enrollment did not match what I was later charged.

Very easy to get the right plan and they are very flexible as well. I had a great time speaking with David and made him laugh so much, it was a pleasure speaking with him, as he is a true professional and needs to get a raise in pay for dealing with customers like me. LOL.

In the past experience I have had they have always been informative and helpful. You get e-mails for every step of the process. Being an older woman it’s comforting to know that things are taken care of.

This is the first day I have contacted Choice Home Warranty. The rep I spoke with was very helpful and understanding of my financial situation. I did sign up for a plan. Hopefully it will be a good “Choice“. Thanks.

This service call was scheduled very soon by Choice Home Warranty and Vendor Chill Dude Comfort Solutions were dispatched immediately and they fixed the AC issue in 1 visit. I am very pleased with CHW and Chill Dude the way they handled this service call.

The person that Choice Home Warranty sent out to fix my refrigerator had to come back 'cause he had to order a fan for my refrigerator. He made sure everything was working before he left my home. Whirlpool is an awesome company.

Kea service was prompt and came on a Sunday! Very professional and went above and beyond! I highly recommend getting a Choice home warranty to help save you money!! Thank you for being here when I needed it the most. 😊

Customer service made it very easy to file a claim to have my air conditioning serviced. She took the time to explain every step with very with me. I'm hearing impaired so I told her she have to take her time with me. To make sure I understand everything.

We have Choice Home Warranty and all they want is to get paid and look for excuses NOT to pay claims. We've had three claims being A/C, Refrigerator and A/C again because they wouldn't do anything the first time. Would not cover any of them!

We had problem with sink plumbing & company was Bolden industry inc. We received the best service. Kavin was the best, less than a week my problem was solve. Best home warranty.....

AC went down yesterday. Submitted a claim and within 5 minutes got an email back acknowledging the claim and informing me that a technician would be contacting me on Monday. Quick response and attention to customer service.

I'm happy with Choice Home Warranty. I signed up with them five years ago as they seemed the most reliable. It's not like they're there today and not there tomorrow. They're very prompt as well. If you submit a claim, they respond to you within 24 hours. They have somebody making an appointment. I live in the Raleigh area, and I don't know who to call if I have a problem at home. When I call Choice about a problem, they select a technician. They search who is the most economical and who has the most positive record. I have not had any trouble with the technicians that have come in.

New customer since April 1, 2026. Called to place work order for AC not working. Very quick phone response. Agent completed task within minutes. Waiting for service company to call to set up service appointment, this being Sunday, will be expecting call on Monday.

The serviceman had an appointment set for Monday. However we needed immediate service for roof before more storms came thru. Your rep gave me his number and I called him and he was very understanding of the situation and agreed to come right out for the roof repair. Very nice gentleman and fixed the roof.

The technician was very professional, knew his job very well. He did some troubleshooting and knew exactly what the problem was and fixed it. I highly recommend him to the fullest. Seems like his schooling really paid off.

We've been a customer of Choice Home Warranty for over 15 years. We've always received amazing service. No matter if it's service to an appliance or AC the service has been great. Choice contracts with some amazing contractors.

They were very quick with the entire process. They made the decision to replace my fridge within 12 hrs so I wasn’t left wondering for long. The entire process was easy to go through and they communicate well.

Well, at first I wanna say they were just amazing. They came quickly assess the problem and changed the garbage disposal due to the major leak. It is an extremely noisy garbage disposal compared to the one that we had installed and we were told that is all they had. Then he left after checking it thoroughly and not an hour later. It leaked again, so they’re on their way back. It’s unfortunate that we couldn’t get the same quiet disposal Choice do you have anything about that that you can do? I don’t know how much more it was, but there’s gotta be other options?

Claim was rejected as warranty did not cover cable coming off garage door. It’s like not covering a water faucet replacement when you turn it to hard to stop a leak and the faucet breaks. One is the result of the other.

I have an amazing experience with Choice Home warranty. They have excellent customer service and also fast response when I put in my claim for my dishwasher. I will definitely recommend Choice Home warranty to my neighbors and friends.

The technician was assigned to me very quickly, arrived within the given time and performed the necessary repairs with expediency, knowledge and integrity. Highly skilled and recommended without reservation.

Everything has been amazing! From the first phone call to the repair. Everyone has been so sweet and helpful! The technician that was sent out knew exactly how to fix it and was incredibly personable and friendly.

First warranty claim went very well given great tech assigned. His communication, thoroughness, and results were amazing. Smart Choice Heating & Cooling was great. Highly recommend. Choice warranty did great other than their chat was near useless.

The technician dispatched to fix my refridgerator noise issue quickly determined the issue, freezer cooling fins were totally frozen over preventing cooling flow and the fan was hitting the ice buildup. He quickly dissassembled the freezer drawer to access the coils and defrosted them. The problem is now fixed and the fridge is running perfectly. Thank you Justin for fixing our fridge.

How can I give you a positive review when the work has not been completed and I have called I don’t know how many times and they said every time, "You’ll get a response within 3 to 4 hours" and now it’s been days I just signed up again and I’m very seriously thinking canceling if things don’t get better.

Amos was clear and helpful with his information about my problem with the AC. I would recommend him again. Gifted Air that you sent me before was terrible. They left my AC in terrible disarray and caused the destruction existing today. I’m looking forward to getting it fixed next week.

I’ve been protected by Choice Home Warranty for two years. I like their app. It's super easy to submit claims. Also, they always answer. It has been good. However, if my dishwasher breaks and Choice decides to not cover it like they did, there's no benefit. They sent someone out. He made sure to ask the right questions to make it seem I neglected the dishwasher. He reported that to Choice.

It was a little delay in assigning a technician, but once Primary Maintenance was assigned, I was on the schedule the next day and TJ did an outstanding job taking care of the blockage. I've been with CHW for five years and they never let me down in taking care of my problems. Keep up the excellent work.

Tip Top HVAC was great and Choice Warranty got it done quickly. Jay was courteous and professional. He came early and left everything clean. Will definitely recommend Choice and Tip Top. The price they quoted is the price we paid. No upsell no BS.

I appreciated the last two techs from the Frigidaire Company. Both John and Vince found problems with our refrigerator and sought to resolve them. My complaint is that it took over 2 weeks to resolve this problem, the refrigerator not being cold, food spoiled and this was the 4th time this year that we had this same problem! Each time I had this problem I had to buy ice on a daily basis to put in 2 Coolers to try and keep my food cool. The last 2 parts ordered took a week to come and it took the tech another week before they scheduled him to come back!

The repairman arrived at approximately 3:00 p.m. PST, greeted us, asked if we had any recordings of the problematic sounds, knew exactly what the problem was, set out immediately to disassemble my dryer, replace the defective parts, i.e., the 4 wheels, reassembled the dryer, turned on the dryer several times to make sure it worked and was finished in record time. It’s been many years since we have had such efficient repair service on anything. We were glad that Choice sent out a serviceman directly from LG brand familiar with this LG dryer, and not someone from an ordinary appliance repair business. Made a big difference.

Settlement was fast but offer almost half the price of like, kind and quality of new replacement model. New unit was $1619, offer $812. Tried to negotiate by representative. Stated they use contractor price based on entry level model same size. That would be different brand and basic white. We had Whirlpool Stainless unit. It looks almost the same as our original unit. Could not repair because part was no longer available.

I’ve had this warranty for a year now and I am more than likely going to cancel it. One needs to really read all the fine lines to realize that your item that is failing is not replaced anywhere near its same value. Secondly, there’s a limit to what they will pay for anything. Thirdly, as opposed to getting a check, a Visa card with the dollar amount owed you instead you get a certificate for the dollar amount from Lowe’s Department Store where you have to go basically spend your money all over again for the value. Having to do this coupled with the expense of the service charge and expense of paying the installer an additional amount really makes it a bad deal.

My service technician (Nathan) from Bodewell Appliance Care arrived as scheduled. I went into detail about what I was experiencing with my washer, not completing a full cycle and leaving sitting water. He tested the washer operation with his computer and located the problem. He replaced two parts and retested the washer operation. My washer is now working properly. Thanks again Nathan.

The Tech was very nice, he told me who he was when he came to my home. He asked me what was the going on, I explained my air condition was not working in my house, that was the reason I called. He checked everything and told me what the problem I was having. He knew his job and did it well.

My air-conditioning went out and they promptly assigned a technician here during 80° plus days. They came out, found the problem. As soon as they ordered a part they approved it. We’re just waiting for shipping. Well, I don’t have a completion yet on the project so far. It’s been done expeditiously!

Marcus from Myer and Myer was professional, knowledgeable and helpful in assisting me with my issue. He was able to explain the cause of my issue and how it needed to be resolved. He talked in plain language in terminology that we could follow and clearly understand. He answered all questions thoroughly. I really appreciated the opportunity to meet him. I would highly recommend him.

I have been using Choice Home Warranty for 5 years. Customer Service has always come thru for me, setting up the contractors for my services needed. I again just used the services for a refrigerator issue, and it was taken care of immediately by customer service.

Repair specialist was knowledgeable, quick, and thorough and he diagnosed my core problem within seconds. We had the pressure valve on our hot water tank fail, 3 months ago, with a steady stream of water. New pressure valve started leaking periodically, shortly thereafter, but would then stop and behave. It suddenly started running a steady stream with no letup. Within a minute of arriving, the specialist determined that the thermal expansion tank was shot, which was why water was streaming out of the pressure valve. Although this wasn't covered, the specialist provided actual resolution and ensured the replacement tank was properly installed (original wasn't). Definitely would recommend this knowledgeable, efficient, and transparent professional.

The technician arrived on time, determined the problem, and then said he would order the replacement part. He was efficient, professional, and cordial. A previous service provider told me that I would need to replace my entire HVAC system as well as new ducts, and the cost would have been astronomical. It was clear that the technician with Hope, contracted by Choice Home Warranty, was being honest and fair with me.

Mike couldn’t have been more pleasant. He explained what tests he was performing on my washer, found the problem and replaced the part immediately. Entire job finished in about 30 minutes. Couldn’t be more satisfied with the service.

Too many hoops to jump through. I had to call Choice Home warranty 4 times after my technician left. And Samsung 3 times. When my technician submitted the ticket to CHW, they approved $700 of the nearly $1200 repair cost. Some was denied because a new part is needed in order to make the old fridge compatible with the updated part - which is kind of a joke. CHW tells you that they will fix your appliance, regardless of its age, but when the old appliance is incompatible with the new part, you have to pay to make it compatible.

The technician, Vince, was courteous, on time, professional and very knowledgeable. He fixed the plumbing problem in record time, efficiently and with excellent result. I wish it was him who came when I had a problem over a year ago.

I have 2 policies with Choice Home Warranty. I am a longtime customer of 10 years. You offer duct work as an option in my plan yet you are not willing to make any type of contribution to the work that needs to be done in the master bedroom. I am NOW RECENTLY AWARE that the air flow is poor in this room. This was not the case before. Please reexamine my case and I would like some contribution on your part to the duct work.

Technician did a great job. Choice Home Warranty sucks as a home warranty company. They claim to take care of you when something malfunctions but it was stressful and at the end they didn't want to cover the repair.

Because they now cover almost everything, I chose to use them. They didn't always cover everything. I used them in the past and they sent skilled and knowledgeable people. Let's hope they continue to.

First of all I have been with your company for over five years and I hope that a person in charge of the company hears my message. I’ve scheduled an appointment for my refrigerator like Tuesday. I got a reply from you guys on Wednesday saying they’re gonna come out between nine and 12 Thursday. I said, "Great." Thursday came. I got a note from the company that’s gonna do the work and, "We scheduled you for Friday 9 to 12." Ok. I’ll I texted her back saying that I will be home. Friday came and she texted me at 8:45 to again confirm. I texted her back immediately saying I’m home waiting. No call from the technician so at 12:30 I called her and she said that the technician left the area and won’t be back. I again told her that I called once, left message and texted her two or three times stating I was home still waiting.

Choice Home Warranty is the worst company I have ever dealt with. I opened a claim for a broken sink and over a month later the issue still has not been fixed. I paid the required $75 service call fee expecting someone to actually repair the problem. A plumber was assigned, came out, did absolutely nothing to fix the issue, never returned, and the claim remains unresolved. I was still out the $75 and never refunded despite receiving no actual service. Over the past month, I have spoken to approximately 15 different people trying to get this resolved. Every single time I had to explain my entire situation from the beginning only to be transferred to someone else who either could not help, did not solve anything, or argued instead of providing solutions. No one took ownership, communication was terrible, and I got passed around with no progress.

I've been with Choice for six years and I haven't had any problems submitting a claim. Usually, when I submit a claim, before the end of the day, they're getting back with me. Everything has been satisfactory. All but one. I had a problem with my washer, and the problem wasn't fixed. I didn't bother to call back. So, that was the only thing. It was pretty minor. I'm just really glad that I have Choice. I've saved quite a bit of money from having them. Their website is friendly to navigate. Everything that I've submitted has been taken care of.

This review is about Choice Home Warranty (CHW). CHW has a very effective marketing team to sell its service, but with a very sophisticated structured operation team to scrutinize each claim to minimize its dues to its customers. My most recent experience was on a claim of our refrigerator control board failure. With more than 96 hours after the first technician visit, CHE sent a lengthy email. Denied the claim with key reason that our fridge was located at a place lack of air circulation, causing excessive heat which triggered the control board failure. My fridge has been at the kitchen pre-defined standard location installed by professional and been there normally used for over 10 years. CHM was trying not to cover the cost by finding such excuse, and they do have an appealing process with an assigned “case manager”. The case manager did contact me but just made sure that the CHM would not cover the claim.

CHW assigned Prohands LLC to repair my garbage disposal and he was scheduled to come 7 days after my request. I called his phone ** and he never answer and his voicemail was full. Therefore I rejected PROHANDS service and CHW assigned me UDI Group International LLC, instead which I recommend. His phone is **. Do not use PROHANDS LLC

Filing the claim was easy and the repair process was good. Good customer service and very helpful. Would definitely recommend choice home warranty for all your products. The repairman was very knowledgeable and friendly

I like this company because it handles business for me. Instead of having to be on the phone for possibly hours finding someone to help me. As a single mom I need all my minutes… Choice helps me keep more of them when situations get stressful.

For the first time in 8-10 years Choice let me down. I think that’s a good record. Long story short? Toilet blew out underneath, seals and such. They denied that portion of the claim (which was the claim) because of normal wear and tear. It has caused me to research other companies as pretty much anything that breaks down will be the result of normal wear. Highly disappointed by their decision on this claim. I guess if you have a brand new house and something goes wrong they won’t be able to use this excuse. Crazy thing is I had just referred my son-in-law the night before. I quickly retracted that referral needless to say.

I have had contracts with Choice for years now. I let my last one expire as prices in the economy in general were surging and I wanted to save on expenses. I had not let a day go by that I did not think about how much I would have to pay if an appliance failed to work. I called and re-instated with a monthly charge instead of paying for 3-years all at once. Nightmare over. They are happy to have us back!!

HT PHILLY HVAC, Henry ** was very helpful. Changed my appointment from 48 hours (Monday) to arriving that day due to the intensity of the heat and because of my puppy. Thank you so much. I have AC AGAIN 🙌🏼. Service arrived as stated. Access the situation through talking to me before he arrived. Then once he arrived. Checked everything and installed the part based on our conversation of what was going on with the temperature in the house being very warm. Cleaned up and carried all packaging needed for the part. Great for my first time accessing my Choice Home Warranty. Great service person, Henry. Thanks for bringing an uncomfortable environment back to livable.

I was so mad with my house insurance I had. They had disappointed me several times and took a lot of money from me. I found Choice Home Warranty on FB. They called me, and I was so delighted with Elvin. He answered all my questions. And he gave me great feedback! I got a great deal! I’m looking forward to using CHW in the future. I felt he was so honest with me.

Great communication, technician was very knowledgeable and helpful. Arrived on time, repaired the issue, adding more coolant and provided excellent advice on how to get the AC unit to perform the best. Thank you.

Excellent dryer technician. Quick service compared to last time. The technician kept up to date as to the part status and when he would be back. Friendly technician. Good company and Choice Home Warranty need to keep them.

I had a bit of difficulty understanding the agent but finally got claim on record for plumbing issue. I received an email from Choice saying someone had picked up the claim and a date was made for them to come to our house. However, we were not notified if the time and date was good for us. Fortunately, we were in contact with company and they came out relatively quickly and fixed our problem. Service person was nice and efficient. I would recommend this company.

By me living in Mississippi area DeSoto you all have gotten better with the service providers/vendors. Thank you for getting a vendor to pick up our order in time. Our power had went out, we had thought that it was our breaker box. And it was they came and fix the problem and we was grateful for it, we had our air and refrigerator working.

This home warranty company was part of my escrow. I had a leak under the laundry room sink a few months after moving in. On the pro side, everyone was polite and they did get someone to me in a timely way. The con side was bigger and more frustrating. Typically, insurance companies ensure for replacement value. This one did not. I had to purchase the part as it was not what they considered standard, although it was a simple Moen faucet and came with the house. They would also only complete the repair if the system was the same one that came with the house.

FIrst, Choice was fast in processing my claim. Amazing! The technician was even faster in fixing the -Robles. He was knowledgeable and was done in ten minutes. Thank you Choice. Out of all the warranty companies calling me, I am so thankful that I chose Choice.

The technician confirmed appointment the day before, he arrived within the appointment window having messaged to say he was on his way. He was polite and courteous. However most importantly he actually fixed the problem. This was my 3rd appointment to resolve this issue, 1st technician arrived 2 hours late and couldn’t fixed the problem, 2nd technician just did not show up, I waited in all day, and he didn’t answer the phone. I am so happy to have a working cold tap again.

I am very pleased for Choice home warranty. Excellence customer services and their quickly efficient responses to my claims through the years. They are trustworthy home warranty company to take care of my home for years to come. Thank you very much for your dedicated services. Christine (Sugarland, TX)

BTS top to Bottom provided excellent repair service. I would highly recommend this company to anyone. The owner and his technician went above and beyond to detect the problem and repair my unit that the previous company failed to do.

They were timely, courteous and knew what they were doing. Even though they had to come back more than once, they still did their job in a courteous manner. Couldn't ask for nicer people to work with.