Choice Home Warranty Reviews

I recently submitted warranty support request, it was dispatched to technician almost same day and got the issue resolved quickly. I strongly suggest Choice Warranty to friends and family. They are pretty good for the price with 65$ call in fee, the quality of the work performed by Technician is also good

Absolutely the worst customer service I have ever received. A technician came to my house for my aerobic septic pump. He took the non working pump with him. He said the company would probably want to fix it. After multiple attempts to figure out what they would do I finally learned that it was going to need to be replaced. My cost would be 478 dollars. REALLY the damn thing only costs 300. I told them I would get it fixed myself and to cancel the call. It has been since July 2nd and I still cannot get my pump back. I want my property back!!!! I have pages of texts and messages from technician and Choice Warranty that it is being discussed with technician. It's my property that he took off my property with intent to fix. Can't fix it so I want it back.

I would like to know what and when is the next step to resolve the issue. We are without air conditioning for fourteen days. Although we are happy with the service ten days seems excessive from the first call till the service appointment. I am now waiting to see if the heater air cond unit will be repaired or replaced.

It appears Choice is having a difficult time locating technicians to service calls - this is very disappointing. I am a bit disappointed when I am only given one time to get a tech on my own when you are not able to locate someone to come out within the time limit allotted. Very disappointing!

Great morning. I was very impressed with the timeline in which my HVAC issue was addressed by Choice Home Warranty Co. I must admit that I was somewhat disgruntled with my prior experience with my previous claim. However, the technician that was sent to access my HVAC system was very attentive and made me feel comfortable with his knowledge and work ethic.

Very easy, I answered a few questions online, received a call from Richard **, talked it over with him and he gave me an outstanding deal. He made me aware of discounts I was not aware of, which saved me money. Very good experience and very pleased with outcome. I would definitely recommend this company to friends and family that are looking for a program like this for their home.

The entire reason I bought this home warranty program was for big ticket items, like furnaces, central air system, appliances, etc, to have peace of mind that you would cover those when they break. It's false advertising and fraud to decline my first major claim and force me to appeal your decision.

CHW reacted quickly to my service request, was able to get a technician assigned from outside of his normal territory to provide expedited problem evaluation and quickly approved the repair. During period when daily temperatures are in the low 90’s their excellent service was truly appreciated! I recommend CHW to anyone considering a home warranty company.

I called to have my microwave repaired. However Choice denied it was better it be replaced. However, they did not cover to the total cost to purchase a new microwave. Even after I called I found a replacement microwave sale and would cost a little more that they were going give me. The funds they gave me to replace the microwave was not enough to buy any microwave. Additional, because it was an over the counter microwave I had to pay the installation of the microwave. The over the counter micro is covered, so it is very surprising that the installation is not covered. Also when setting up an appointment to have contractor come look at appliance I did not a telephone call, even after I requested a phone call and I was told someone would call.

Josh A was rep who I spoke with about how coverage works. Excellent service. Explained the policy in detail. Gave assurance of coverages. Called back when I had additional questions. Responsive. I haven’t filed any claims yet so I can’t speak to service. Hopefully all goes well if/when the time comes.

I had American Home Shield for over 14 years. Their premium kept going up and up and service calls, although they were prompt, could never really fix the problem with my units. One is 6 years old and one is 16 years old. They did replace a lot of parts on the units, but the older unit, they just kept putting band aids on them. So I switched to Choice as it was #2 on the Forbes list for Home Warranty companies.

Choice Home Warranty does not fulfill their contracts. I've had two major repairs I've had to pay for. They say they cover water heater replacement, but they don't cover the tank. Meaning they do not cover water heater replacement. I had an electric issue and the person they sent wouldn't got into the attic to check the problem unless I gave him $500. I reported him, and hired my own electrician. The most recent repair was my wash machine. They didn't fix it correctly, the spin cycle hasn't worked correctly since. I called for another fix, and they make me pay upfront today, and the repair isn't scheduled to come for another week. You cannot call anyone there at all. They make you leave your number and they say they will call back, they don't call back. They are the very worst home warranty place in the world, please avoid.

There were 3 service calls placed and neither problem has been fixed. The first one was plumbing. I have a leak outside of my home as well as one outside the technicians never came back. My water bill is going up daily. The other was my stove stop cracked and the bottom drawer does not open. I was told by the Tech that he would fix the oven when he comes to fix the stove top. Well the stove top is not covered and no one came to fix the warming drawer. Lastly the light switch in my bathroom is not working, I had an appointment from 7-3, then it was changed to 11-5 then it was reschedule for Tuesday when I am at work. This is a scam.

Agent we dealt with was courteous and knowledgeable. BUT Agents continued to call after the fee had been paid and an email received confirming the contract. One was an automated call (no human). Coordination needed in the Sales Department. Efforts were made to upsell our decision, which seems to have become standard procedure today.

My pool pump would not work, had a pinhole leak in my filter housing. Choice sent someone out very quickly and he diagnosed the problem and got the issues corrected immediately. This is my first time using Choice and I am very pleased. The technician was friendly and knowledgeable. I definitely recommend Choice Home Warranty.

Wonderful and reliable. Thank you for helping us out today and we will continue working with Choice Home Warranty. Please contact me as soon as possible. It’s very urgent to do this because of the heat of summer. My dog who will soon have her 12th birthday. She is very hot because she’s a German Shepherd.

He was polite and didn't make a mess. Explained what he was going to do and finished and cleaned up after himself. I am 80 years old and appreciated him explaining what he did to me. I would certainly recommend him to any of my friends or family. Having this service has really lifted a burden off of me. Knowing that I can just call when I have an issue is such a relief. I know that I no longer have to worry about where the money is coming from to repair or replace my appliances. Thanks again.

Technician did an outstanding job, he went above and beyond the repair to educate me on the do's/don'ts of maintenance. I personally think he should receive an increase in his salary. The company should reward him for his professionalism. I was not thrilled with the 2 weeks wait time, but he was able to repair and get me cool down in rapid time.

Choice Home Warranty provides very easy claim procedures. I would like to recommend to families and friends. I had three licking faucets; assigned vendor show me how to order new faucets from Delta for free lifetime warranty program. Saved $265 worth faucets and replaced these by the vendor. Thanks for the assigned vendor and Choice Warranty.

They always find an excuse not to cover things. The AC company Air Zone they sent was great, but Choice Warranty doesn't live up to its contract. I replaced my whole system and I got very little from Choice Warranty. Also it shouldn't take them 5 days in the Florida heat to get someone to you.

Choice is a good resource for finding help with your home and appliances and making sure you don't end up with catastrophic expenses. Bram Electric was an especially good experience when they fixed our outlet. Sometimes you will have to wait a long time to get service and communication could be improved.

Laundry Florescent light was only 25% lite. New ballast installed and works great and bright. Technician was on time and repaired the problem in less than an hour..Choice warranty was great and had the appointment within 48 hours and the problem fixed. Used choice warranty 2 times this year and was very satisfied with their service.

Horrible co to deal with. My water heater needed replaced & I had to pay $350 out of pocket. Well a new unit is about $500 so saved nothing if you add my monthly fee for 2 years to that. Also I needed my refrigerator fixed. The service guy came ordered part and never came back. I never could get service again on my refrigerator. The customer service rep transferred me to a supervisor who kept lying about who they were told me I was making up my story about how the guy who replaced my hot water heater that he tried to bill me $450 after he installed it! Horrible company. Don't waste your $$$. The contractors Choice uses are crooks and so is CHOICE. DO NOT USE CHOICE.

Took 18 hours to get folk at CHW to work on assigning a vendor and only after I questioned their lack of living up to their 24/7 claim. Took 52 hours to get air conditioning working in Texas!! Tech was very nice, and it only took a short time to fix and another 24 hours to get the house livable. Generally VERY poor communication from y'all.

Overall good experience. Choice sent a repairman out, after the weekend, on Monday morning but he didn’t repair it and said he was waiting for warranty agent to approve Freon repair. He did not return. Choice sent another repairman and he replaced the house AC motor and everything is back to normal. Thank you Choice Home Warranty.

I called may 5 to the company to have the clothing dryer repair. Still not repair! Sears came few times. Did not repair either. Very poor customer service. They left the dryer with all the wiring out since few weeks ago. They say they will be coming this past Friday. No show up again! 4 month without a dryer. That is ridiculous! They just want to sell you a plan but without responsibility! I call everyday to Choice Home Warranty almost everyday without result.

Our settlement is not very good. A new range is about $1500 plus and the settlement was less than $500. And we are still waiting for the Lowe's ecredit. The technician said the motherboard needed to be replaced. That should be easy to do.

When the washing machine went out, I put in a ticket to get it fix with Choice. The two guys who came to fix it were very nice and did a great job. They repaired the machine and checked it out to make sure everything was working correctly. I have to say I was a little skeptical because it was the first time I used this insurance company. But it worked just like it was supposed to. It only cost $75. The only bad comment I would have it takes too long to have to wait until someone can come out. We were without a washing machine for about a week and a half. Oher than that everything went like it was supposed to. I just hope if our furnace or air-conditioner goes out we don't have to go without heat and air. I hope they can work on getting the repair people out sooner next time.

Our pool pump went out suddenly and unexpectedly during its normal overnight running. It kicked the breaker and after resetting the breaker it would kick back off instantly if trying to energize the pool pump. I put in a claim and Choice quickly set up a pool company to come out. They confirmed that the pump went bad internally and got approval to replace the motor. After the motor was replaced pool pump ran smooth and quiet without kicking the breaker. I was not happy that they did not approve paying ($52) for a pool pump seal kit that fits to the motor. It is really logical to replace the kit while the motor is removed from the pump motor. I do appreciate repair company and Choice making this repair quick and easy without any controversy. Thanks.

The tech representative arrived last week to look at my garage. He was very knowledgeable, friendly and helpful. He explained the process of him fixing my garage. Then he showed me what he fixed. I am very happy about my garage being fixed. I highly recommend the tech that came to my home. Thanks Choice Home Warranty.

We had a Choice Home Warranty in our previous home and decided to purchase the same warranty for the home we purchased last year. Having a home warranty give us some peace of mind knowing that we have someone to call if we run into any system/appliance issues in our home.

Very easy to submit claims. Service reps assigned usually within 4-8 hours. Fair pricing with service performed within reasonable timeframe. Have not had a problem with any disputes. I would recommend this company to anyone looking for homeowners coverage & we have had 2 other companies before this one. It’s really worth the peace of mind knowing your major appliances will be repaired or replaced.

First time EVER that repairman came with a replacement unit. Most companies come out and look at broken appliance and say, "Yep it’s broken." Then you have to wait a week or longer for the part to come in. Then make another appointment to come out and fix it. This guy had a new disposal on his truck and replaced it that same day. AWESOME.

My Samsung refrigerator drawer underneath was holding water and freezing the bottom so the drawer was difficult to open. The repair man said it’s a common problem and within minutes he was able to fix it so it wouldn’t happen anymore. I was thrilled with my repair! Thanks for sending someone who knew what was wrong and was able to get this resolved quickly.

The technician was very knowledgeable and friendly. I highly recommend this service. Turn around service after claim was put in was great.. I have been with this company for a year. I have never had them to have to come back out for the same claim. The technician took before and after photos and explained the before and problem and showed me and explained the after photos. He told me what was wrong and what he did. Also suggested future maintenance to void having this issue again.

I paid the money for your services. We made 2 requests. You finally responded and sent someone for one request. No response for the second request. I called and sent emails, left my number to be contacted to no avail. I was in the process of filing a suit against your company when you finally took my call for the second request. I will know at the end of the month whether I am satisfied with your company. You have a lot to prove to me to get my approval for the money I spent on your contract.

I had the man come out to look at my refrigerator. Can’t be fixed. Three days later there I’m still waiting to hear from CHOICE how much you’re gonna pay for my refrigerator. It’s taking too long and I need a refrigerator. This is summer and you can’t do without one. I am not happy with this company. It seems like I just get the runaround.

Service was great. The technician was wonderful. He was here on time and I would definitely recommend him for more service. I have used Choice Warranty a few times and had wonderful experiences each time. Yes and I have recommend the service to a few people already. I will continue to use choice warranty. Thank you for being there when I called on service.

The technician was very good and resolved the AC problem but the Choice service was bad. Choice took one week to found a Technician, too much time. As everyone knows, to have an AC working is a priority in Vegas. I sent many messages to Choice and they replied me almost the same (“working on that”). I was disappointed with Choice.

The repairman showed up around 6:00 pm Friday. Looked at my problem, but didn't have the necessary equipment to fix my A/C blocked drain line. Said he would come back on Saturday. He didn't show up. But I had told him this matter is not urgent. Next week or next month would be o.k. I paid him the $75 co-pay anyway. I'm sure he will come back next week.

When I purchased my contract, the salesperson made a $45.00 service fee part of the contract. Also, the last 2 items I had repaired in 2023 I paid only the $45.00 service fee; however, this time I was charged a $60.00 service fee. Why the change? I also had issues with no coverage of my garage door opener. They seem to change the rules and coverage as they go along.

My microwave would not even turn on. I placed a claim with Choice and they sent a technician out the next day. The technician told us it was so many things wrong with it and he would submit a report to Choice. Without hesitation, Choice provided me a sufficient refund to purchase a new microwave as replacement of my 7 year old malfunctioning one. I am so glad I purchased a Home Warranty with Choice.

Besides a hiccup with the original claims request everything else went smoothly. Someone was out less than 24 hours. The repair was quick. Representative was nice and efficient. I was notified with a time that the repairman would be out and he gave me about a 25 min lead time.

The tech was very knowledgeable and professional and fixed the issue very quickly and even called a day after to follow up to make sure the system was still running OK. I called the tech before he came (because we were originally scheduled for 07/25/24) that we are seniors with no A/C in this intense heat and asked if he could come sooner and he said he could come that same afternoon. He save us from suffering another week without A/C/.

Please do not lecture me about how to do a review and my responsibilities! Service man was wonderful! He did a great job! Scheduling of service call was terrible. 3 week gap between our initial contact and repair! Unsatisfactory! 3rd time for repair on the same appliance. I WILL CANCEL my policy if that appliance is not replaced if it requires service again!!!

Our representative was very helpful, informative, knowledgeable, and pleasant. Would definitely recommend others to join. We were misled by a friend to switch to a better warranty company. When we submitted our first claim, everything moving forward kept us jumping through hoops. We regret ever switching so we came back.

Quick response to my issue as usual. Easy interface to file a claim. I would highly recommend using Choice Home Warranty for your appliance and repair costs. I have been a customer for over a year now and have had no issue when filing a claim and getting things covered. They have saved me thousands!!

The technician was friendly and professional, and made sure we understood what the problem was and what he was going to do to fix it. If I have any appliance problem this is the company I want from now on. Please put this company on the top of your list. He was timely, knowledgeable and professional. We were actually thinking about changing warranty companies because of past experiences, however this last tech made us reconsider.

I called in and tried to speak to a person, left my number to be called back, Never received a call back. Your System is Very Difficult to use. The technician just called ten minutes before he arrived, fortunately I was home otherwise I would not have missed the Appointment. I did not get a call, text or email about my appointment for date or time. Very Poor Customer Service for the Price I pay. Want to know why I was not contacted. Very Unhappy!!! Need to hear from somebody soon!! Preferably via phone, any day after Noon Mountain Time Zone.

The tech came out, went to work right-away and was explaining things. He is due to come back after he gets parts. He was clean and polite. I have made claims before and the people have been polite. I am concerned that it is going to take a week to get things working. I am happy with Choice as a warranty company. I have recommended them to my friends and family.

Choice Home Warranty went right to work when I called because of a problem with my air conditioner. I got called within a couple hours from their contractor setting up a meeting for the next day. Came. Fixed the problem. They were on time and fixed the problem quick. I would recommend both the insurance company and their contractors.

My oven door glass cracked while oven was on. I submitted for repair. First of all, the company makes the tech collect the $75 fee before he diagnoses the problem or even starts. Then the tech put in info and ordered glass. He has to wait to get confirmation to order parts. In my case, the company took quite a while and denied repair to tech. Then Choice Home Warranty had the audacity to send me another bill in the amount of $41 and demand that payment now as part of service call charge. After talking to another person that has this company, this tends to be what Choice Home is doing more and more. It is no longer the top company as advertised. I am very disappointed plus disappointed that military, com will promote such and recommend.

I thought the agent I talked to was very efficient. He told me everything I wanted to know. I don't know if I can go that far. He was very curious and it's good to know that we seniors can get discounts. Have a great day and enjoy the summer. Aloha. Tom ** Sr.

Got a policy Jan 24, called July A/C vents not working, waited over 3 weeks to hear from someone, kept getting excuses, called locally NO ONE in my community will work with Choice Warranty stating they don't pay their invoices. Needing this done a.s.a.p. with health condition not conducive to having no A/C. Called to cancel, woman at the other end extremely rude and disrespectful when I'm trying not to give up. The only way to get an answer (not resolution) is to cancel, then and only then can you get a non-scripted person. Her answer to the escalated problem "you just need to wait". That's not what I was sold on. I paid for 3 years, got nothing but lip service. As a senior this was the most stressful situation with no results. If you're going to cancel, do it early because they will penalize you for doing so out of your pocket which they tell when selling you a bill of goods.

I was having trouble with my air conditioner. It would shut off and the thermostat went blank. The technician pulled the front of the thermostat off and showed me 2 batteries that needed to be replaced. He also checked the my HVAC to make sure that was the problem. Very nice young man too.

Since I switched from AHSW to Choice I have been very disappointed in the service that I have received. Choice is cheaper than where I was before but I would pay more money to have better service. I had an issue with my dishwasher for months and each technician that you sent out (4 of them) told me it was our error or something different. The 5th one you sent out finally found the issue and fixed it. I wasted so many 65 dollar fees for this and even your customer service tried to tell me it was my fault.

Fridge stopped working. Called for service. Took 5 days to get someone here, to "diagnose". Found out part needed was still under Manufacturer Warranty, so was referred to them. Week later, fridge still not fixed. Warranty knew the part was still under Manufacturer warranty and did not share that with me until I called and asked. Further delaying repairs. We're now on 2 weeks with no refrigeration, we are seniors with meds that need to be kept cool, we lost 100's of dollars worth of food, we cannot eat properly in our own home.

I would highly recommend this company for any plumbing issues. Husain is very knowledgeable and efficient. He is very professional, polite, and friendly with a happy disposition. He did a wonderful job and in the future if we will have another plumbing issues, I would not hesitate to request for him to do the job.

Dayana ** listen to me and understand that it was told the wrong information my another agent and she did her best to make it right. Thank you Dayana. I appreciate she had the time to listen to me. Thank you for fixing the problem and now the right way to submit a claim.

I bought the program in August 2023. At the time I was given a 13th month free. This would put my renewal at September 2024. I was called in late June to renew my coverage. The individual was completely rude... Like the stereotypical used car salesman. I told him I didn't have time to talk yet he went on until finally I had to hang up. The service is okay though response times are slower than they should be. The inside sales team is terrible to work with, perhaps they just need a substantial training program?

The claim was answered quickly by Choice representatives telling me they were looking for a repair person. Then within two hours they came back to me by email and said they couldn’t find one and I had a choice to get my own. I chose to wait. Within the next four hours choice had been able to locate repair person. An appointment was set. Repair person arrived, Reviewed the issue and determined it needed new parts. Within 24 hours claim was approved. Parts were ordered. I’m now waiting on the repair individual to set an appointment.

I was told I'd receive an E-mail about my appointmentment.. I never did. I found it on my own by checking the website. There was confusion about the time and date. Once the technician arrived, he said it was an electrical problem, but that he could fix it himself. He charged me $225.00. It was so hot without my AC, that I went ahead and paid it. I thought I only had to pay the service call of 75.00. I am not happy with the service I received.

The technician was great and did his job well, no complaints. I do however have a complaint about Choice not paying. This is wear and tear on the piping system, I don't know what else you would call it....I am going to another home warranty company based on this decision. I cannot afford an insurance company to make excuses for not paying bills.

It has been hit or miss with the contractors you send out...Some are good and some are really bad. Either way all contractors do not like to deal with Choice. I don't even like dealing with you anymore. The Choice service reps are rude and not helpful at all. You can tell they read off a script, instead of being helpful. They just say no to everything. Recently I had a pool company come here and they made my problem worse. Took them several weeks to order parts and when they came back to install they broke my turnoff valves. They left so quick without offering to fix the handles that I will be reporting them.

Doug ** is an experience plumber and once he arrived for the initial visit, I was glad to at least have someone to look at the unit because it had been leaking for over a day all over the garage. He initially said it would be fixed on Tuesday but we had to wait on the Choice Home Warranty people to approve the replacement. I'm happy to have the replacement but it didn't get installed until a week after the leak started. I'm glad it's done but it would be nice to have more info from the insurance co as to costs that the recipient had to pay because I thought most of it was covered. They only covered the water heater and none of the labor, fittings and modifications.

Await contractor, Reason had reported microwave and never been corrected, would get it to work and once contractor gone same issues not working, hoping since new contract will get fixed or replace, new issue but same problem. So will follow up once fix’s issue and if review shows we called in 2023, and continue to wait

Choice Home Warranty made enrolling super easy. They were very detailed in their description of services offered. They also helped us set up a new security system! Their customer support line is very helpful and called me to help finish setting up my account. I highly recommend their services to new buyers or homeowners with troublesome appliances.

My granddaughter dealt with the repair man. He was very professional, friendly, and efficient. The repair man was due back in one week, but I called to ask if the parts came in, and they did arrive, so I asked and he was thoughtful enough to come to my house the same day, which was one day early.

The cooktop is 8 years old. Says it might be 2 weeks before he can get parts. Wasn't happy that I will be doing without a cooktop that long. At least he was on time. Don't think he's going to find parts. We have tried ourselves. I just want it fixed now.

It is around 3 weeks, I still waiting for repairing. Sears technician even did not come as an appointment says today without notice. Hope someone can care of it soon to let us be able to use the washer. Quick quick quick!!!

Benjamin provided a Good Sales Service and share a solid policy knowledge and competitive prices and payment options; I Expect the Technician and Appointment schedules and C. Service to be as good as the sales process. I also expect the part and appliances and replacement to be good and quick as per the reviews.

An CHW technician was assigned, and an appointment was scheduled within two days of making my claim for an AC unit that had stopped running. When the technician arrived, he was friendly, yet professional, and very ask-oriented. The problem with my AC was diagnosed and fixed in about 30 minutes. A very positive experience that handled well.

Don’t use this company, they scam people out of their money!!! I only had two service calls and both experiences were bad. It took 3 companies being called out before someone would actually show up. The second call, the person didn’t show up so they told me to find someone myself and I would get reimbursed. I did, they came out and to try to fix it but since it needed to be replaced I checked with the company first. My claim was denied but they won’t reimburse me for the first call out that they had me do.

The tech showed up early which I appreciated and quickly diagnosed the problem. He was able to immediately get approval to order parts. They will be sent directly to me and a return visit was scheduled the same day. The Ahmad. Was very professional and courteous and I hope he is the one to return for installation. I highly recommend Choice Home Warranty for all of your household appliances.

My A/c went out. I contacted Choice around 6pm on Wednesday and had an appointment by 8:30. I had a conflict with the timing and contacted the vendor. They changed the time to accommodate me. The tech showed up, diagnosed the problem and fixed it quickly. Everything was handled professionally and quickly.

Very professional. He ensured that my AC unit was working to full capacity before he left. He constantly went inside to check all the vents with a thermometer and monitor the thermostat. He also checked the unit outside. He was at my home for about 2 and an half hours.

We felt the technicians evaluation may be correct, [we spoke to our condo about his evaluation, they checked and cleaned, but our dryer still takes much too long to dry... We still think it needs a new heating element.] His personal communication skills need improvement.... we both felt he was condescending...he had a trainee with him [not an objection, just an observation, and concerned about the training he was being given].

This was a good experience. Our refrigerator was leaking. We received a call back from our request very quickly. The technician came the following day and was very efficient in repairing the problem. Still to fix is the door jam which also creates leakage will complete the job.

Choice responds quickly to my claims. Some of the people they contact to do the work, not so much. Also paying $85 upfront not knowing if the repair will be covered or not is iffy at best. There are times I don't agree with the claims adjusters but to argue is futile. If they deny your claim you have simply lost your $85 and still have to pay someone to fix your issue.

He was the best service person who has ever come to my home and treated me respect. He introduced himself and ask me what my problem was and he checked it out. Found the problem, explained what he found and my air was back on for the first time in 4 days. I would request him the next time.

The technician was very personable and accurately found the problem. Now just waiting for Choice Warranty to okay it. The technician explained everything to me regarding the issue and I was pleased with his attention to detail he took. He texted me before his arrival letting me know when he would be here.

My dryer repair is complete and Choice Home Warranty did a wonderful job of connecting me to a good repair company. Internet communication was excellent and I had no problems at all. I am glad I have coverage.

CHW was prompt in arranging repair. However, you mixed up the zip code so an incorrect repair service was assigned from out of my area. When it finally was corrected, the service was great and the ceiling fan was replaced. CHW is always good at taking care of our needs. Highly recommended. All is good.

The issue was simple - and the fix even easier. He showed me how to get rid of the sitting water by simply running the dishwasher once. He then explained how I could get rid of the unpleasant smell from the sitting water by using baking powder and cleaning vinegar.

I waited 2 weeks for plumber to be sent. Service was never provided. I waited 3 weeks for a technician to come back to repair my dryer only to receive a call that day telling me they had to reschedule another 15 days. 15 days came and technician said dryer needed another part. CHW offered to replace and offered $335 to buy a new one, AFTER I PAID $85 for the "SO CALLED" SERVICE that took 30 DAYS to receive. I called, tried to get a higher replacement amount and was told no. When I tried to cancel coverage, WAS TOLD I WOULD NOT GET THE $335. What kind of service is that? You all collected monthly fees from me for months for peace of mind and all I got was the biggest disappointment of my life. WORST EXPERIENCE EVER FOR A HOME WARRANTY COMPANY!

I registered for the Choice Home Warranty Plan and the customer service representative, Amir was courteous, patient, pleasant, and knowledgeable. I have 2 ac units and 2 hot water heaters and Amir thoroughly explained that I could have the extra ac unit and water heater covered as an addition to the police with a nominal fee. He explained the coverage periods and also explained that if l am not satisfied, the warranty can be discontinued without any cancellation fee.

So far all we did was set up an appointment for next week. Conversation went well. I will let you know how the appointment goes after they leave. I am looking to stay with Choice for a long time. Hope all goes well. No I have not received any incentive during the phone call.

Do not subscribe to CHW. They run a scam during the sales promising all labor will be covered and then slide you with hundreds of pages of with loopholes. They then pick the worst of technicians available who sneaks in unnecessary labor and cost without proper invoice. Mine said completion and I was asked to pay $388 for a parts that was covered by the manufacturer. I informed CHW the manufacturer will cover the parts and labor and I only have to $85 but CHW asked to continue with their technician as I already paid the $75 and there won’t be any charges here onwards. To my surprise I was slapped with $388 at the end of repair without any prior notice. Stay away from Choice Home Warranty. This is an honest review.

I filed a claim and was told nothing covered..Upon purchasing this warranty I was told everything is covered with air conditioning so I have appt with case manager tomorrow..So right now I'm very upset. I hope we can resolve this issue. I would like to tell my friends and relatives about your company. So hopefully I will get some clarity with the case manager

I submitted my first claim on 7/18/24. I can’t answer a question like this until my claim is completed. I’m waiting on a service technician to call to schedule my appointment to get my Air Condition service during this 90 to 100 degree weather. I will see if Choice is like social media rated.

Choice Home Warranty is a rip off. My ac went out and they denied to fix it. They find any reason to not cover the claim and the customer service is horrible. But they will take your monthly payment with a smile.

My experiences with Choice Home Warranty and with the plumbing company contracted to do the actual work were quite different. I submitted my claim to CHW late on a Sunday night so I would assume it was received and reviewed the following Monday morning. I later received an email stating a plumber would be at my home on Thursday between 1-4pm. When no one arrived within that window, I contacted the plumber directly and was told they had received no scheduling notice from anyone and didn’t recognize the claim number I gave them.

The service technician from Cooper Heat and Air was superb. He showed up on time and was very professional in getting to the issue that needed repair and once authorized by CHW made the repair with no issues. I would highly recommend Cooper Heat and Air to anyone who would require service.

Simon was very friendly and knowledgeable. He explained in detail all the options available for me. He was able to offer me a great price for two properties. I would definitely recommend Choice Home Warranty to friends and family. I have been with a different home warranty company for about six years, and I’m so glad I switched to Choice Home Warranty. I should have done that long time ago.

I’ve been Choice Home Warranty For over two years. I live in Arizona. The customer service is sub par. When you call the number, it tells you to put your number in and you will be put on the queue, but you never get a call back. I finally got a response when I threaten to cancel my policy which I did with the lost of money, but I’d rather go to a more reputable company than to deal with Choice Home warranty.

It was a hassle having to convince a technician that went to diagnose my air conditioner to upload proof of what was wrong with the unit, but he submitted everything to CHW and they took care of it, I have to say it took them about a week to get this taken care of overall but they did and I am happy they took care of it.

When I tried to get a reschedule for the completion of my claim, the agent I spoke with 1. Told I had to contact the technician to reschedule the repair. 2. I explained I didn't have a phone number for the technician. He gave me a number I was never able to get a response from. 3. Didn't understand why I'm the one who had to reschedule when you guys didn't respond to the tech for approval in the amount of time required before he had to leave.

This is a complete and total scam avoid. Don’t believe anything their policy sales person tell you. they will honor nothing for repairs and try every single possible way to avoid paying for any. Every single Claim that I’ve tried with them about two or three ended up with a complaint to the state insurance commission, and They have a lawsuit against them for false advertisement I believe through the Arizona state attorney. Look up the rating In the BBB, they are not part of because they are so bad.

By far in any insurances I have, whether it’s a car, life or house. They have the best customer service and very reliable. They will attend to your needs right away and take care any concerns you have, they make sure you feel comfortable and flexible on your availability. Thanks for doing business.

I called in for my claims manager to help me through a claim that was denied and someone else answered. She said she could help me and she did a wonderful job helping me and in the end ended up, approving my claim and getting it set up. Thank you very much.

Very happy we have this warranty. Our garage door broke. We submitted the claim, which was very simple to do. Then someone was here within 24 hours. When they arrived they were friendly, helpful and efficient. Overall this was a great experience. Would recommend to others as this was worth it.

Opened a claim regarding hot water tank. Took a day to have a vendor claim it, vendor called me. Company is CENTER GUARD PLUMBING. They stated it was going to be an EXTRA $125 for a tray without even coming to my house. I called Choice Home stating they are trying to scam people and I want another vendor. Now it's been 3 days. No other vendor has accepted. Still without hot water. I have two small kids in my house.

The technician called before arriving and got here on time. I was pleasantly surprised at how thorough and yet polite and professional the technician was. He was very attentive and receptive to my concerns and questions and offered many suggestions. I would highly recommend the services I received without hesitation. Great customer experience and super job.

My experience with CHW has been very good so far. I had a recent claim for a pool filter and they replaced something to make it work again. They did a good job and I'm happy with them.

First, would like to make it very clear, this review is not about the techs, they did well. Choice company was called on a Sat because AC went out. Received a claim # but not someone to talk to. This is in extreme heat advisory week. We are seniors & one in his 80s. Monday called again to see if come out sooner than Wed. Ironically, we called a different co Sat & had someone out WITHIN the hr of us calling. Had to send away because contract says use their tech or don't pay. So sit in extreme heat for 6 days!! Can't afford a hotel for 6 days & surely won't be reimbursed!. Not our first run in with them & not paying.

You completely dropped the ball. I made a claim because of damage to my roof. The total bill for the roof repair was 625 which I had roof coverage for up to 500 which is fine but you totally denied it. As a result I will be canceling my contract and going with the different company and following a complaint with the Texas regulatory commission. You had a chance and you blew it. You completely lost my confidence and I will leave those reviews on social media as well.

I requested to repair our air conditioner which wasn't working. The Choice Warranty Co had the Beltway Air Comfort HVAC Company to checked and the Choice company replaced the condenser. I really happy about what they have done. Very prompt, professional services. I highly recommend the Choice Home Warranty company.

We make a big mistake when we purchase the other home warranty. It is too expensive and does not cover many things. We are happy now that we got a better one. They weren't happy when I called and cancelled the policy. We will stick with this company from now on,.

So far I haven't experience any service. Just started with this company. I need the info, I don't see transaction on bank card. I don't feel I was given all the info. verbally initially. Need to folllow up, please call me. Willing to rate later on. Kind of hard to rate without any services render and the extra cost of $75. each tech visit was not told to me, because I have homeserve and didn't pay a technician visit only a monthly fee.

My sump pump went out during a storm and needed to be replaced immediately. Thanks to CHW, I was able to achieve this. This was my first time using the warranty, CHW has an easy and short online claims process. I received an appointment confirmation within hours of the claim and given a next day appointment. Technician Gab with S & J was prompt, knowledgeable and did a fantastic job! Any future home repairs with CHW, I will be requesting Gab first.

I signed up for a new Home warranty with Choice, the process was fast and painless. The sales representative Gregg was friendly, informative and eager to assist me in obtaining my plan, he helped me to find discounts available to me and informed me of all options that were available to me. The whole process took less than 10 minutes. I am looking forward to working with them for all my home needs. Having this policy has given me peace of mind.

Technician was on time, knows what he's doing, completed the job very expeditiously. Previously, he sent a text message on what time he is coming and if we will be home. If we cannot be home, he can reschedule for another time/day. I said we will be home waiting for him so he confirmed and came on scheduled time and day.

Technicians were professional, polite and hard working. Did a great job. They called to let us know what time they would arrive. We are not able to do these plumbing jobs anymore and Choice Home Warranty came through for us. Would recommend to our friends and family for repairs. Keep up the good work.

We have purchased contracts for 2 homes and they have consistently proven to have unvetted contractors or no available contractors at all. Our AC has been out of service since May (2 mths). Problem Resolution team has done nothing.

I called morning of on July 12th for AC not working and no one called until in the morning of July 14th so I contacted Home Choice Warranty via an email from the website and someone called me on the morning of July 15th which was too late during very hot summer weather of temperature of around 90 to 100 F.

Mr. Noah ** contacted me immediately as I filled in my computer information for your company. I was amazed! Mr. ** guided me through the benefits of the Choice Home Warranty. He answered my questions and was patient with my numerous questions. He is responsible for my new membership! Thank you, Mr. **

The young man I talked to was very nice, helpful. He explaned the entire process to me and got me a good deal. HE TOLD ME ALL OF THE COVERAGE I was not going to order but he assured me it was not a scam. Thank you very much. I do not have any more to add,

Took 5 days for appt. My house was 95° and a nurse came on Monday. My temp was 101°. She suggested if it got higher to go to a hospital. I am 83 y/o in a wheelchair and I explained that when I made the request. This is not acceptable, and including the fact you are not available on weekends.

I submitted a claim on the afternoon of July 16th 2024 regarding an issue with my 3 ton central air unit, on the morning of July 17, Bennet and Sons A/C arrived at my home, the technician was professional and knowledgeable, within an hour or so he diagnosed the problem, replaced the defective parts, and I was up and running. Couldn’t be more happy, especially with the Bennet and son’s service, which was provided on behalf of Choice Home Warranty. They were Biggly!!!

The tech assigned was very good. He was limited in what he could do without authorization and now even that has been denied. The system still does not work and we are told to figure out the reason in the fine print of the contract! Tech - 5 star. Choice - 1 star

Tim answered all of our questions and went over everything twice for us. He was very polite and helpful. Made our decision easy. We also discussed about the new furnace and using the company that installed it because of warranty with them. Tim also called us back when my wife was able to join the call which I really appreciated.

The technician was very respectful as well as courteous. He inform me the problem could be fix but he did not have the right control knob. The one he had was for a singular not a dual. He also informed me that he had material coming in and if there was one he would come back that evening. Evidently there was not one so I’m waiting for the problem to be resolved with my stove top.

Service technician diagnosed the problem that he could fix but the home office said they were not sure if the fix would be covered by the warranty company and the claim needed to be elevated to management of Choice Warranty. And the best timing for discussion was a week away. My dryer issue is already over a couple of weeks old. The service technician said he could fix it today but he needed approval from Choice Warranty. He went on to say my 2-year-old Whirlpool ventless dryer was not working because it is clogged with lint and the solution to fix is to take apart the dryer see what parts are failing, replace and put back together. So Choice warranty is letting me down and not fixing my broken dryer.

With no problems at all! The repairman, Anthony, was professional, prompt and thorough. He advised that my garbage disposal was just worn out, and he would ask that it be replaced. Thank you CHW for replacing. It is working perfectly. However, when my 20-year-old washing machine was broken, you all chose to repair it, much to my chagrin. However, the young man that repaired it did a great job and it is still working. Thank you. I have been with CHW for almost 10 years, and I would recommend them to anyone.

The technician rescheduled my appointment two times because he was overbooked. He did nothing wrong once he got to the house and the washing machine only took 20 minutes to fix. I have had multiple other instances of reschedules, which when you’re talking about something that is essential such as a washing machine then it is not good. I’m not happy with money home warranty.

The technician that came out was great. I was upset because my appointment was from 11-3 and no one showed up or called. When I called the company I was told that my appointment was last on their list and he wouldn't get to me until after 5 pm. I told them that I didn't understand how I was last with an 11-3 appointment time and that my whole day was taken up with me sitting around waiting and no one had called me to give me an update. The customer service rep said it was due to traffic and them being busy but again that doesn't make sense and didn't seem to care too much. Thankfully the technician came and was able to resolve my issue but I honestly can't wait until my contract is up with Choice. I will be switching companies because when I called them to complain about my appointment they didn't seem too concerned.

The Techs arrived on time and looked over the problem and arrived at a conclusion and gave a diagnosis of problem and determined that a new faucet was required. They submitted the claim. The tech called me back that evening to tell me that CHW had approved my claim and they made an appointment to come back and complete the work on Friday.

My technician through M and S appliance was wonderful. He was knowledgeable and professional as well as kind. He explained what he was checking and what needed fixing and set expectations so I would understand the process. I would absolutely use them again if other appliances need service in the future. Definitely recommend.

Freon and replaced a battery. The tech was very nice and professional. I would highly recommend Choice Warranty to my friends or relatives. I called on Sunday and they were out here on Monday. I only had to spend 1 night in a hotel because it was reading 96 and my little dog was having a hard time breathing but all in all it was very prompt and professional.

I was charged 125 additional to the service fee. The cost should have been covered by the insurance. My understanding was that the repair cost was supposed to be covered by the policy. Because of delays in service I didn’t have the time to call and check, so decided to pay.

My only complaint is the difficulty in reaching a live person, but when I did, they were cooperative and intent on helping me get the best service to fulfill my warranty. Only time will tell if my experience is a continued experience; I sure hope so. I hope I don’t need another claim, but if I do, the Choice is there.

Both techs were friendly and explained the service that was needed and asked if I had any additional concerns. Professional and timely. Both checked my status to stay on schedule. ISO ac service was not reliable or timely. The tech did not listen to my concerns. He just suggested items I didn’t need. He didn’t show up as scheduled day or time. Very unprofessional.

The technician has arrived and identified the issue and solved the problem. He replaced the condenser to work. It is really Good work. But the concern is need to wait up to 5 days to assign the work. Thank you for the support.. Thanks again one more time.

I was not happy with your policy. The leak had to be reviewed by a plumber, pictures taken, reviewed by HCW, and if needed I must wait for another plumber to be dispatched. Waste of time. If you are going approve FIX IT then. I have already been waiting long enough.

The temperature in refrigerator was 45, in the freezer 16, things had begun to melt so we emptied into our big freezer and sent an email request for repair, about ten hours later the technician sent an email saying the appointment would be noon to 1600 Wednesday 17 July. NOT satisfactory for us to be without a freezer for three days! Meantime miraculously the freezer began to work again so I cancelled the call. BUT I am quite concerned that nothing seems to be an emergency. Our garage door experience 6 months or so ago required us to get local help in order to get the door open to get our cars out...but your company required us to make an appointment in two days for repair.

I have been a homeowner for 10 years now and just recently switched to Choice and this is the worst company ever. First ,when you call for a claim you do not speak directly to person. You have to leave your number and someone calls you back within 5mins or even 24 hours. Secondly, I have 3 open claims. One has been open for 2.5 months and is still not repaired. But the most important is my hot water heater which has been broken for 3 weeks now. I have a 5m.o, 11m.o, and a 9y.o and we have gone 3 weeks without hot water because choice will not replace the water heater. They are making the technician do repairs first that has not resolved the issue before authorizing replacing the water heater. And the technician told me himself the water heater needs to be replaced.

Reported to CHW. Assigned to Sears repair, they set date 1 week out, too long to be without fridge. Called CHW "customer service" was told once assigned to service must deal with provider. Called Sears, no luck. Tech arrived as scheduled, said need a part, ordered. Set a week out. Part had not arrived, another week out. Local warehouse said the part could be delivered in 2 days. Had to buy a fridge to tide over. Bad service!

Refrigerator was not cooling properly and water was not coming into ice maker. Alex from Fuse came on July 8 and worked for a long while and seemed to address the issue. Alex began to work on an area on back of refrigerator to discover a part was needed that would have to be ordered. I was told last week the part was in but no one came to install so I called Fuse and Choice with no results. Meanwhile I am with the same problems—not cooling in refrigerator again and no water dispensing. I cannot afford to lose more food. And feel the warranty was grossly overpriced for the “service” I have gotten with my first request for service. This was not what I expected when I purchased the home warranty. I think a new replacement refrigerator is in order.

Professional, they know their line of work and they are intelligently conversive. They try to accommodate you on schedules and fulfillment of your rights within the warranty coverage. Makes you feel comfortable with what you purchased. That is very important as so many peddlers are continually trying to minimize their obligations.

Josh (**) provided excellent customer service. He gave detailed information on the plans available. I am a Realtor and after securing the needed coverage for our needs, he offered the best price best available. He then asked if there is a veteran in the household and was successful in upselling a multi year plan. He is an asset to your team and Choice Home Warranty

When I submitted a claim for my washing machine repair, it took three days before a technician was able to come and repair it. When he came out to repair the appliance, he did not have the parts needed and he had to order them. I called the company and they told me that it would be the following Thursday when they could come out and change the parts. It is taking way too long to get this appliance repaired.

Outstanding service, on time, and knowledgeable. Tech was very good. He gave me options and explained everything that was wrong with the air conditioner. He took pictures of the problem and told me right away what was needed to repair the air conditioner. I would highly recommend this Choice Warranty for your home repairs.

The service company was excellent. Terry did a great job and was quick about it. I did have a problem making contact with Choice Home Warranty. I could not talk to someone in the claims department. I had to leave several messages. Mr Smith's Home Repair is a top notch company that does quality work.

Good service, on time and very professional. I’m happy about the work done, the technician come on time and fix the problem with the air conditioning. I will recommend to friends to use Choice Warranty, it’s good company service here in Houston Tx. I think that Choice Warranty is very professional people for work and hope that everything will be good now. Thank you for your help.

Nobody would answer my question about going up from 45 to 75 fee when I was told when I brought my 3 year policy it would be the same as it was last time. If I would by another 3 years what to say next year y'all won't go up again next year.

I was pleased with the technician. He was knowledgeable and efficient at his work. I was unsatisfied with the time it took to dispatch a technician. It took five days for one to do the arrive and do the work, in 90° temperatures and AC not working is not acceptable.

This company arrived on time and was very helpful in fixing the problem with our garage door. They also identified another issue which we hadn't noticed and were able to fix that as well. Very friendly and courteous. We asked for a business card, because we would definitely use them again for garage door issues.

There are times when you schedule Repair Service the repair dates are several days later, that's too long to wait for Service. Must improve the response times, quicker actions to the customer. A customer I feel need not to wait several days for a Tech to come. Service is priority one and to do quality work a must.

I appreciated the technician's knowledge of the problem we faced. I also appreciated the good advice he provided to us. He was very diligent in his work and understands his craft. I will definitely recommend him to my friends and family. And will request for him to be of service to us, in the future.

House is a rental. Tenants were happy with technician. He accommodated them with a change in service time. The technician was supposed to call us for the service call fee. There was confusion about that and the tenants ended up paying it. Choice needs to do a better job communicating with technicians about service fees when a rental property is involved. We can’t believe we are the only people on earth who protect rental properties with home warranties. Other than this issue, all was very satisfactory.

Enzo Contracting Appliance Solutions. The repairman was punctual, courteous, knowledgeable and thorough. He fixed the problem and walked me through what was done to resolve my problems. I highly recommend him!

VERY UNHAPPY WITH your service on this issue. It took you 10 days to get someone to repair my AC while I sat in the NC July heat. Once a guy did show up it took only ~20 minutes for the repair! This was a local guy so why did I have to wait so long for service. This isn't the first time I've had to wait for service. Seriously considering not renewing my contract when it expires.

I absolutely recommend this service company. Gabe was incredibly friendly, personable and professional, as was his assistant, whom he was training with great care and detail. He was on time, efficient and put everything back like he found it. He was able to temporarily resolve the issue until the part comes in. Top notch customer care.

Initial communication was a bit slow, but it all worked out. They offered “replacement” for the appliance. The money they offered was about 50% plus delivery and installation for an actual replacement, but as the appliance was on sale it was quite fair in the end. Overall it was a positive experience. The technician they sent was excellent also!

The technician came at a convenient time. I really did appreciate that he took the time to communicate with me a schedule that fits me most. He did his job diligently as well as took the initiative to even clean out the mess within the unit. Despite a not so pleasant entrance way to the unit he didn't complain. He worked quick and professionally.

24 hour service. Opened claim immediately. I opened the claim online with a click from the email I received when policy was initiated, and was able to open a claim immediately without any delay in the wee hours of the morning of 7/16/2024. I should receive a response within 24 hours. Past claims have been timely handled.

Worst company I have ever dealt with. Put in a claim and haven’t heard anything. 3 weeks and 40 phone calls. Their recording says they will call but they DON'T. I want my money back!!! Don’t use this company!!!!

I recently had an AC cooling issue. Choice ensured I get the best technician to diagnose the issue and also made sure the repair was done in the best possible way. I would recommend Choice for a good experience. They have the best technicians in the industry specifically for heating, cooling and in house appliances.

Poor service. They find all loopholes to overthrow your claims. So slow that I cannot forever. On phone and email service pathetic. So called case managers are lazy, useless and incompetent. Number of bad experiences. I have multiple properties. I thought they will help me. But paid heavy premiums but no guarantee.

I spoke to one lady and she transferred me to realtor side. While I was on hold she would periodically check on me. She was great as was the second person. When I called back with the info needed, the third person was just as kind and considerate. The entire process was easy. The explanations from all three of the staff was not hard to understand and the patience they showed were awesome.

Washer stopped on spin cycle and was not reparable according to the tech. So Choice offered a Lowe’s replacement card to buy a new washer. Really easy and efficient and quick. All is working well without too much delay at all. Liked the idea we could pick our own brand and type too. The technician was very knowledgeable and super nice, and contacted us by text for appointment times and when they would be arriving.

Definitely I would recommend this service. The process was quick, efficient and the representative was very helpful, answering all questions and not putting any pressure on us to sign up. Offering us a reduced coverage cost for 3 years was also very important to us since we are retired and on a fixed income.

If I can give them a no star I would. After my contract was over and I opted to not renew they charged my credit card without my permission and refuse to give a refund which is fraud. The reason for not renewing was due to them not able to find people to fix our a.c. and pool when they went out. Do not recommend at all.

Very satisfied with agent that assisted with explaining all questions that I had. He was very helpful in my understanding the processing procedures if / when I had to file for services needed. Very polite agent. I would recommend to friends and family to check with Choice Home Warranty, if they are in the market to purchase a home warranty.

Jim was the person attending me. Was very clear in the policy. Very good gentleman. Thanks. It wasn’t too much to talk. We were direct to the issue. I told him what I needed and he answered the same way. He offered the year contract and then he offered the vip 3 years contract and I like better the 3 years.

Horrible! Paid $1,179 in December, 2022 and last year had to plead with them to cover my plumbing issue. Last week had a different issue and I ended up pay $250 out of pocket when my co-payment is only supposed to be $60. I called them for a prorated refund (my contract is good until June, 2026) and I was told I get NOTHING back. The worse!

While the customer service agent that I spoke with was polite and professional, I am writing to express my extreme dissatisfaction with your policy of sending the Lowe’s gift card within 30 days. This home warranty is for a rental property; therefore; it is vital that we get the eGift card quickly in order to replace the oven. Your inflexibility with your policies makes having a home warranty completely ineffective and useless.

Very pleasant to have the experience with the sales representative Ben. Very clear, polite and easy to understand even though English is not my first language. I will recommend service to family and friends. Hopefully, it works for me and don't have to cancel eventually but now I have the peace in mind that my appliances are covered. Thanks, Ben for your patience.

When filing a claim, the turnaround is very quick. I received an email within a few minutes after filing the claims advising it was being reviewed and a follow-up email should be received. I was so excited to receive such prompt service. The quick action makes you feel important and that as a customer you matters. Hassle free. Just love it.

Daniel was very professional and very friendly. Explained everything to my liking so I could understand the product he was offering. Gave me a great 3-year price that was well within our budget. Will definitely recommend to a friend. I spoke to a couple of other Home warranty businesses and Choice was the best one offered.

My dishwasher did not dry the dishes and it leaves a bad smell when closed. The Tech came out and troubleshoot the problem. We are waiting for the part to come in. I will comment more after we receive the part. And how the new part works. The Technician who comes to my house is very conscientious and sensitive to the situation with the smelly dishwasher and wet dishes.

The service technician was very easy to deal with and was knowledgeable. I have no issues with his performance. My rate my experience with Choice Home Warranty as one star because the adjuster denied any repair claims alleging that modifications were made to the system, which is not true, and that line insulation deterioration when exposed to sunlight and the elements, is not normal wear and tear, which if totally is in the eye of any reasonable person. I'm very disappointed that CHW is trying to get out of covering the repairs and forces me to go through the hassle of an appeals process. CHW warranties do not give the peace of mind their marketing materials promise.

The Technician Daren was very helpful and finally got my freezer working after 4 months of trying to get it done. Several Technicians from Sears to GE it should NOT have taken 4 months to fix this issue. Hopefully it's fixed for the long term. Troy Sears technicians tried to fix then pass the book to GE stating it was a warranty issue that superseded Choice.

My experience with Chris was excellent. He was very helpful explaining how the warranty works. I was very pleased with his knowledge of how everything works and was able to get me good price, I told him if there was a survey he would be a A+ for his work.

Great helpful company. And very easy to become a member online. They call and text right away to make sure you had no problems enrolling. Is great to know that you’re covered on mostly everything in our homes as we get older like our hoses and everything in it. Thank you Choice Home Warranty.

We never have a problem with your company. As soon as we put a claim in your company gets in touch with us right away. That is the kind of service we like. We are glad we choose a company like yours that is dependable.

So far really glad my realtor convinced me to get a warranty. I got my home all rekeyed for a fraction of the price. The locksmith that was sent out was fantastic too, punctual, polite, and did a great job. I got a few more things to see if they will be covered under this but so far so good.

My experience with the technician was great. He knew exactly what he was doing and it didn't take long to have air coming into a hot house. My problem was with the company itself. My monthly rate and the rate for the service had gone up and I was not notified. Also, it took 2 weeks for them to locate someone who could come and fix the air conditioner in 90-100 degree temp. My house was hot and so was I.

I had an issue with my refrigerator water filter. The Tech (Jamal) assigned was great. He was polite, friendly, knowledgeable, and communicated ETA status throughout the day. He Fixed the issue quickly. I was very happy overall with the CHOICE experience. I would definitely recommend CHOICE Homeowner Warranty. Thank you.

I have recently became a member of Choice Home Warranty Company and would like to say that I had a great experience with the sign up and payment process. I would definitely recommend you all to anyone now or in the future. The gentleman by the name of Daniel helped me so much and he deserves 5 stars for going above and beyond to help me get started with you all's company and I look forward to keeping y'all's company for as long as I am able to. Thank you so much for providing my family and I with the best warranties possible!

No problems at all - service repair company was fabulous, always has been. I do find it strange that Choice Warranty picks repair companies that are ALWAYS over an hour to 90 minutes from our home in Seabrook. We feel sorry for the service company that drives all that way and leaves within 15 minutes - they lose a lot of business driving back to their home location. Seabrook has local repair local companies also.

The technicians that Choice had come out 3 times to fix my dryer were not qualified in fixing the problem! Each time they came, they just opened it up and sprayed with WD40! The last time they ran the dryer and it set off my fire alarm filling the house with smoke and the smell of fire! They told Choice it was a maintenance issue and Choice doesn’t cover maintenance! I beg to differ as I feel the dryer needed to be replaced! I’m afraid to use it for fear of a fire! I ended up purchasing a new dryer!

It is summer in South Carolina and our a/c unit is not working. I filed a service ticket at @ 7am on the 13th and have not received anything from a service tech. I understand it is a weekend but no communication at all is ridiculous. I called and spoke to a representative that I could barely understand and I think he said it could take up to 24 hours and keep checking my email. Well it is well over 24 hours and still no word. This is the first time I have filed for service. NOT IMPRESSED with the service I have received.

Komodo hvac was excellent. Professional, on time, courteous, knowledgeable, and explained things to me. I have had Choice warranty for 4 years now and they have been very good at getting things fixed or replaced. I have had 6 issues in the last 4 years and they have resolved all of them promptly.

I had an issue with my garage door not closing. I went online and created a claim. The process was easy and I had a technician assigned by the end of the day.. Problem fixed and it has to be the easiest processed I’ve dealt with. Definitely recommend this company.

I am extremely disappointed at the outcome of the claim that I placed. I was denied because it was said that my condenser failed due to blocking debris. That statement is completely false. My condenser vents were clear and free of dirt and debris. Even the technician stated in his write up that the cause of failure was not due to debris but due to excessive use. They took way too long to come to a decision and living in TX without AC is almost unbearable. Wow! Thanks a lot Choice. What’s the point in paying years of monthly premiums when you’re not going to be there when you’re needed the most. And to tell a flat out lie all because you don’t want to pay towards a new condenser. I wouldn’t recommend them one damn bit.

Repair technician was very responsive and fixed my problem. He was readily available by phone to discuss the issue. The warranty company kept me informed of the service call and all the information I needed and when the appointment time was scheduled and contact information in case I needed it.

My washer start button was stuck. Choice warranty says they will fix it or replace it. Well not this case. They did nothing. When asked why they said it was already starting to break when I bought the policy. Therefore they will not pay for it to get fixed.

The process was easy submitting a claim & true their word, I was scheduled an appt with a service provider within 24 hrs. The provider they chose was knowledgeable and fixed the issue quickly. I am very satisfied and would recommend Choice Home Warranty.

The technician who came to fix my air conditioner was informative, respectful and knew what the problem was. Once approval from Choice Home Warranty he fixed one of the issues. He came back a few days later to fix the other issue and resolved the problem. I have cool air again. I will be asking for this company to come back again if I should have any problems in the future. I highly recommend Ask maintenance & Repairs!

The dryer had a loose arm within it which rattled and was loose. They were efficient and got my dryer working right away! They were courteous and explained what needed to be done. The technicians were respectful and focused on the issue presented. Once they began the diagnosis it was completed fairly quickly.

My dryer stopped working so I made a claim with CHW. A technician was scheduled for the next day. CHW sent a technician to diagnose and repair. She was on time and quickly diagnosed the problem. Within a few minutes the technician had the dryer apart, replaced a couple of parts and it was running perfectly again. I'm very happy with the service.

I would highly recommend this company to anyone who needed their washer repaired. He was friendly, knowledgeable and took the time to show us the issue as he fixed the problem. When I asked him what company he felt has the best home warranty program, he even said (hands down), CHW. That made me feel like my choice to remain with this company had been a sound one.

Horrible service. Sets appointments, doesn’t show. When called, have been told multiple stories. Told washer was going to be repaired, then it was to be replaced. I had to purchase a new washer due their incompetence and lack of follow through. After someone telling me they would reimburse me and getting disconnected, another agent said they will not. I am 84 yrs old and need someone that I can trust and depend on. Choice Home Warranty meets neither of those requirements. I will be cancelling everything I have with them. Shame on them for preying on senior citizens.

Turned out drain line was plugged. Technician diagnosed and cleared it in 20 minutes. Technician looked over the unit and gave some suggestions as to using bleach in drain line every 6 months to prevent plugging. This appointment was Friday and I requested service on Monday. Pretty good if you ask me.

Our air conditioner was not blowing air into the ductwork of the house. I called in a work order claim to Choice Home Warranty. I was given a claim number from the employee and received an email explaining what to expect. I received email updates on the progress of looking for a technician located in my area. The technician that came was wonderful!!! He explained what the problem was and how he was going to repair the unit. I have recommended your company to my friends and will continue to do so. I will also be recommending the a/c company to anyone who needs service.

He was very knowledgeable and explained everything to us. He was on time and worked well with us. He did mention to us that an additional part was needed that would not be covered under the warranty and that was not a problem. We are going to get it today. I would highly recommend him.

My salesman, Ronnie, was very helpful and accommodating. The only thing I didn't care for is that I wasn't told this wouldn't start until a month after I signed up. I understand the reasoning for the delay, but the salesman never told me about the delay. I have yet to use your services, but they seem to be much more inclusive than other home products.

Took too long to assign a service provider. The problem occurred on a Friday and it took 39 hours before a name was provided, which was Saturday afternoon. At this point, it was too late to contact the provider, and we had to wait until Tuesday for service. However, the service provider did a good job.

It took almost a week for you to find me a contractor. Then when he didn't show up on the day you said (3 days after you scheduled) he said you told him to contact me on the day you scheduled. We finally connected over a week after my initial report.