Choice Home Warranty Reviews

Jacob was very helpful, informative, and very pleasant. Making me feel confident about making this purchase for your service. Letting me know how a three year contract saves me money, and locks the in service charge. I would definitely recommend others looking for this type of service talk to Jacob about purchasing your service. Thank you Jacob

The technician was thorough in their diagnostic and the solution. Hopefully this will resolve the issue. The technician was also with explaining the timeline to complete the repair. I wish there was a specific time that customers could select, as opposed to given a window of time. I don't care for 'window times'.

We’ve been with Choice for over 5 years. Choice has always done everything possible to ensure our service needs are met. Most claims have been covered, except a wear/tear issue with our garage door- which was thoroughly explained. Choice has been receptive to feedback when we were unhappy with a past technician and worked diligently to help us resolve the issue- even allowing us to hire our own technician and be reimbursed. For the multi-year contract pricing and excellent service, we will likely be with Choice for many years to come. We appreciate their service!

He was very nice and professional and good service. He knew what he was doing and nice and respectful person and l will tell my friend about him. Thank you for good service. He was early. He fix the problem fast, did not take him long to find the problem. He let me know what was the problem

The technician was very professional, respectful and friendly. Communicated very clearly what he was doing and his findings as well as the next steps. Was prompt and on time, communicated when he was on his way. Would highly recommend and will use again if ever needed in the future for repairs.

Our claim didn't end up qualifying for the warranty, but the technician came out anyway (at my request) since I saw he had great reviews. Very happy with this service. He was good about communication, arrived in a timely manner and took care of everything we needed for a reasonable cost. Keep Beamer on your list of contractors.

The ease of filing and response from CHW was excellent, but the customer service from the service company was poor. Phone calls weren't answered or returned, and I was unable to change or request the time of the technician arrival. The technician who arrived was excellent, and diagnosed and eliminated the problem efficiently. I think I could have gotten the same service locally for no more than the cost of the service call from CHW.

The tech very helpful and friendly. The one thing I wish would have happened is that someone would have actually called to set up an appointment. I got an email and had to make calls to rearrange the tech coming out and those calls went unused. The tech called me and that's how I found out that the calls I had made to rearrange the appointment time were useless. Before making blind appointment, someone should actually call the customer and ask what is a good time.

Choice very professional and helpful and the company came out and was very sufficient. Choice customer service was pleasant and directed me in right direction. Also waiting time for customer service was not long at all. And again very nice company came out within four days and fixed my dryer. It was a very pleasant and professional service with Choice and company that fixed the dryer.

I filed a claim because the power to my garage stopped working. I couldn't open the garage door and the fridge and chest freezer had to be hooked up to an extension cord. It was over the weekend and it took longer than normal to get an appointment. Once I had the appointment information I called on Monday to confirm the appointment for 7-11 AM on Tuesday and the electrician asked me to text him the details, which I did. The electrician then offered to come Monday night after 6 PM. I accepted and cancelled my evening plans. It was after 7:30 PM and I hadn't heard anything so I texted again and was told his last job was taking longer than expected but he would be there in the morning.

John did an outstanding job. John was very professional, John got there asked me a few questions and he immediately proceeded to check out my refrigerator and after some troubleshooting John was able to figure out what the problem was. John had the part on his truck and had it changed out in very little time. My refrigerator was up and running just like new. John checked out everything before he left just to make sure that I would not have any more problems. Great service and I highly recommend him.

The service repair man was real professional, checked out the washer was not able to repair the washer and explained the process on what to expect. I received am email stating I would get a replacement for the same value with an e gift card from Lowe's within 30 days.

Filing the claim was very easy and good communication. You just have to make sure to follow up with the assigned company to make sure they are on the same schedule as the Choice Home. The service technician was very knowledgeable and courteous. He identified the leak and fix it. Very please.

Very good service and very prompt. They were here when they said they would and took care of the problem.. I would use them whenever a problem occurred to take care of any issues that I may have. They are just good to take care of problems that I may have with.

Hands down one of the worst Home Warranty experiences to date with Choice. When I purchased the house I placed a claim **, **, and ** (17APR 2024) that was NEVER processed beyond the technician coming out to my home. I paid the service call fees and that was that. No repair. No replacement. No call back. When I called to inquire about status I was told there was a Technician shortage in the area. On 31 MAR 2025 I placed a call for my Washer… The Tech informed me that the claim was denied and that I needed to contact Choice. I called and spoke with a Paula M who knew nothing and did nothing. No matter what she put in the notes I can assure you that she knew nothing. She confirmed that the claim was denied.

The technician was on time, although he had to drive considerable distance to get to Stephenville. He was an expert electrician and got the fan fixed in a short time, where others have been unable to resolve the problem. He was also very courteous. I would definitely use his services again, if needed.

Worst experience with a home warranty, will not be recommending! Utter failure. Disgrace it’s so highly rated, customer service is poorly trained and deceives the customer with false hope that their claim will be handled in 24 hours, after 24 hours they will lie and find every way to move the goal line back and say it is now a 48 hour time period. They also use a computer to find contractors first, then actually call which only takes minutes not a whole day to perform. Misleading and unprofessional.

Manny from MG Appliance Repair showed up on time, was polite. professional, diagnosed the problem correctly and therefore fixed it quickly. His service charge was also fair. When he finished, he also, for no extra charge, showed me some maintenance things that I should do periodically on my washer and dryer.

Our Whirlpool Electric Dryer stopped drying the clothes. After filing a claim with Choice Home Warranty we received confirmation and assignment through an authorized Whirlpool repair service. Thank you for the prompt and speedy response. So thank you, thank you, thank you. For allowing us to work up a experience report.

I have had Choice Home Warranty for about three year now and great company. The claim process was so fast and easy to do. Took me less than five min on the phone since I like to talk to a person but was told it's faster online. Anyhow I would highly recommend it to my friends and family.

ease when I need your services. I want to thank you and let you know you are appreciated.

I am deeply dissatisfied with Choice Home Warranty due to their intentionally misleading and predatory sales tactics, as well as their refusal to honor a legitimate claim. I purchased a warranty expecting coverage for critical home systems, but when my water heater failed due to a leak originating within the internal tank, Choice Home Warranty denied the claim. They falsely stated that the issue was related to "exhaust and vents," which are not covered, despite the professional diagnosis clearly indicating the leak was internal to the tank—a covered component. This denial feels like a deliberate attempt to avoid responsibility. Their sales practices lured me into a false sense of security, and their failure to replace my water heater has left me with significant repair costs. I strongly caution others against trusting Choice Home Warranty’s deceptive practices and inadequate coverage.

Last 2 service calls failed to complete repair on first visit. On initial visit was told problem had been resolved but after service problem immediately reoccurred. Currently waiting for return visit on my dryer which was serviced yesterday. Two sensors were replaced but the dryer wasn’t tested to see if that fixed the problem.

Good experience with signing. Hopefully I will never need it but if I do I’ll let you know then if I still feel the same way. Thank you for your time! John was very nice on the phone and helped me a lot. And I am happy with the monthly price.

I was very pleased with the 2nd offer made to me to assist in the purchase of a new dishwasher. I appreciated the CW case manager listening to my concerns about the first offer not being fair. She revisited the information and gave me a 2nd offer which was more comparable in order to resolve the situation.

I had garbage disposal problems and contacted Choice Home Warranty and they quickly scheduled an appointment fir it to be fixed. The handyman even called to come earlier than the appointment. The handyman that came out was kind and courteous and fixed my garbage disposal very quickly. Thanks so much Choice Home Warranty!

After a go around with the company that was subbed out to do the job (took 2 extra days) the mechanic showed up, good job, good attitude. Suggest Choice controls the companies that are used to supply the installations. Choice, overall is a great company to have as a Home Warranty.

Out of any home warranty company I have ever had over the past 11 years, Choice Home Warranty has been the best! They work with top, reputable companies to manage, coordinate, and service anything you need. My technician got my AC back up and running within 10 minutes of arrival!

After submitting the claim, they contacted me fairly quickly and scheduled a technician. The technician arrived on time and got to work immediately. Claim got approved in a decent time after he left and now just waiting on the part to arrive. But they give me an estimate date of the part arriving and next steps. First time dealing with a warranty company and so far it has been great!

The people were KIND-POLITE and very respectful. I will recommend them to all my friends and family. And tell everyone about my experience with Choice Home Warranty. And tell everyone what a worthwhile investment it is to have CHW because of the fast and wonderful way they treat their customers. And even if they don't purchase the CHW I will make sure they know about the tech. people they sent to repair my problem.

The technician was prompt and helpful. Through his expertise he was able to discover further issue which has to do with the fridge's ice maker and promised to come fix it once he gets the item he ordered. But for now the leakage at the filter area has stopped and water is flowing well.

Our technician from Doug's was very efficient and professional. Although his office is based in a town 30-40 minutes from us, he was willing and able to get the job done. He notated the issues we were having and recommended the fixes he could possibly do to remedy the situation.

This is the second time in two years that Choice has disappointed me. I called and filed a claim when my cooling system failed to cool at all three weeks ago, when it got very hot here, in the upper 80s, for a couple of days. The system was cooling (and heating) just fine until now. I am 78 years old, and toughing it out is unacceptable when I have paid for a HOW. Choice took over three weeks to get someone out. The HVAC Tech was very nice and diagnosed it as a reversing valve that is not reversing and needs replacement.

Was contact by their repair person and made appt. They showed up in time and fixed the dryer. Did a great job. I was actually surprised how fast everything got taken care of. Would recommend them if you are considering a home warranty company. They have paid every time I have had a claim.

Choice Home Warranty was very responsive when I requested another visit by a contractor. Excellent service! I've been with Choice for more than 10 years and they have never disappointed me nor fail to meet expectations. As s service consultant, I recommend this company to all my clients who may warranty for their homes and other family members' homes.

Dominguez Electrician was sent to resolve a shorted out light fixture in our home. It was buzzing, sparking, and smoking when turned on. We are thankful Choice approved the claim and contacted a provider in the same day. Dominguez was efficient and thorough. He had no trouble identifying the problem and took care to install a new fixture with proper materials so we do not have to worry about recurrence. We are so pleased with him and Choice. Our problem was resolved.

Made one claim in a year. Company came out to fix a leak and another leak started within inches of the original after they left. They claim it was a different problem and could not be covered, Total scam!! I had a 2 year warranty and canceled immediately!!

I recently changed my home warranty company to Choice based on my daughter's recommendation. I was planning on changing to another company anyway since I felt the previous one no longer met my needs. That was in July 2024. On Saturday, 4/12/25, I Ieft the temperature at 72 with the fan on auto when I went to bed. However, when I woke up on Sunday morning, 4/13/25, while the temp was still set to 72, the temperature in the house was on 64. Mid-afternoon on Sunday I went online and made a claim with Choice - my 1st claim with them.

My thoughts were replacement cost was total cost of appliance and not depreciated. Still costing me half of what they give me. Since I have to give 90 word description so I will do a little venting. For me, I’d still have to go pick it out for delivery. Really I don’t have the time to drive around in traffic after 4:00 pm in the city. We only have one vehicle and she works for the school system. So she get off at 3:30 pm home at 4:00 pm making it the busiest part of the day driving around in. So, my thoughts were something in the range simple area like replacement of total cost and I pay service fees $100 plus monthly membership. Didn’t realize the appliances were depreciated. I need to research it more

We used Choice Home Warranty for about 3 years and were dissatisfied in a number of areas. First, when we did file a claim for a covered incident (plumbing leak), it took 5 days from when the claim was submitted to when the first technician came to assess the problem. During that time, the issue escalated and a great deal more damage resulted. We had to receive the expertise of a second technician after that, which was another 3 day wait, and ended up with additional damage that was not covered, but would not have occurred had we had a timely response to the initial issue.

Repairman arrived quickly and replaced disposal in a timely manner. Very pleased with the company and the repairman. I would give them a top grade for a job well done. First time using the service. Was not sure what to expect. I was contacted by repairman very quickly and set time to arrive to start repair. I am glad I have the service. I would recommend this service to friends and family.

I am responding to the rep that was sent in ref to my repair. He was 5 star, above & beyond w/ profession & explaining from beginning to end. But I can't give a review on the co, Choice Warranty until the job has been completed. Once the job is completed, I will comment on the recommendation for the co.

This was the second time I've had to call for a second time for the appliance man to fix something. Once for the dryer and now for the ice maker in my Sub-Zero ice maker! Frist it was for my dryer and this the ice maker. Both the electrician and the plumber. The plumber show had to show me that water was going to the fridge and just touched the dial on the dryer.

Last fall, when the refrigerator went out at one of our homes in Leander, TX, we were only offered $450 to replace it. That wasn't half the cost it took to replace it. So the policy to replace if your vendors can't fix, is not always reality. Time to set appointments is better than it was last year, which is good.

The contractor HM came to repair my dishwasher not draining. However, the problem still remained. It wasn't repaired, water still reman in my dishwasher. So, this experience wasn't good this time. If this contractor, didn't repair correctly, will they return to repair again without fee. Or will another contractor be sent without fee.

Technician was professional and Efficient. Had an issue with the washer and it was taken care of quickly and professionally. Called me as I was told and took care of the issue with courtesy and respect. I would be happy to recommend this technician. Thank you for taking care of my claim.

I paid a huge amount of money for a 4 year plan, and yet with my first claim, I found out that when a part went out on my HVAC, it wasn't covered due to "normal wear and tear"? I thought I bought this to cover unforeseen occurrences. What on earth am I paying for?

The technician responded within 8 hours and came out within 24 hours. Accessed the problem and fixed it without any additional fees other than the service charge. He was on time and completed the job with efficiency. He cleaned up afterwards, left a description as to what had been done and left.

Put in claim, next day plumber sent out to assess situation, claim was approved and within 2 days new water heater was installed. All people involved very professional and was very impressed with their work. Hot Water Heater was installed in very little time, could not be more satisfied. Very reasonable rate and top notch care and attention to detail! Very happy with Choice Home Warranty!

The tech from IB solutions that came to my home was on time, very professional and thorough in diagnosing the problem with my GE washer. He explained the problem and promptly gave noticed to my home warranty company. I will recommend this company to everyone who might need washer/ dryer service.

I submitted a claim on 4/1. It is 4/14 and I have yet to have a technician come onsite. The first one they assigned never made it out the property. The first miss was he said that it was a weekend and the system was down. The second one he said that it was not supposed to be that day but the next. The third miss he did not show up. I asked to have a new tech assigned. After a day of nothing I opted for the reimbursement option. Unfortunately I could not find anyone who was willing to comply with Choice's submission process so I asked to rescind my reimbursement choice as the system would not allow me to reopen my claim or open a new one. I talked to customer service again today, Monday 4/14. They said that they will ask their dispatch to prioritize my claim. If they can fix this then I will amend this review to reflect that, but for now I would not recommend them.

Making my first claim was very simple. I just had to answer some very basic questions and the process was started. The woman on the phone was friendly and efficient. She explained the process to me and I was surprised how effortless it was. I must admit I was apprehensive about submitting my request.

It covers everything you would need. You are charged a $75 service call, and they fix or replace what is broken. I went for a 3-year locked-in price. Try it out; you won't regret it. Great Mgr Jonathan ** works with you on the best pricing. Very personable and accessible.

My husband and I have been going through Choice Home Warranty for 3 years. Our dishwasher stopped working recently and this is the first appliance that needed to be completely replaced. At first we were only offered a Lowe's gift card for $272, which wouldn't even cover the cost of the cheapest dishwasher they carry. I reached out to the company and talked with Sean W. He was amazing, explaining their policies on appliance replacements in a way anyone could understand. He took the time to review our claim and got us a higher amount to cover the whole cost of the dishwasher. I felt very satisfied after our conversation. I would have given Choice a 5 star rating, except for the fact we have to wait 15-30 to get our higher amount gift card. Seems a long time to wait, but it's just my husband and I, so we can handle hand washing a little longer.

Everyone that I spoke with were very professional and thorough to make sure that I understood everything about my new warranty, and they even explained to me about an extended warranty to keep the same amount per year for the next six years. It sounded like a great plan, I just didn't have the cash up front.

Please beware that representatives and service technicians were excellent professionally and knowledgeable. My concern is with the rules and scope of my contract. (1) First and same approved claim was partially satisfied with my paying service fee. (2) Then another service fee for same claim with a different service technician which which I shouldn't have to pay. The first service technician was not notified of the other part of claim.

We had an AC issues and Brown Bear Comfort Air did a great job - he was on time, courteous, and very knowledgeable of the problem we were having. He did a good job explaining and letting me know the issues. I would recommend using them to others. Thank you for all the help.

If I could give Choice Home Warranty no stars I would! I switched from my old home warranty company to Choice Home Warranty and it was the biggest mistake! Their customer service is horrible as well as claim service. You can never speak to someone who speaks English or communicate with someone regarding the status of your claim. Also we sold our home and did not renew our home warranty, representatives from Choice Home Warranty called us 5 times asking if we wished to renew and each time we told them, "No we sold our home." They illegally charged our credit card anyway. Don't only walk away from this company but run!!!!

My experience with Choice Home Warranty was completely ruined by the behavior of the sales rep, Anthony **. From the start, he was extremely aggressive in trying to close the deal. I had him on speaker so my wife could hear the conversation, and she immediately told me not to go through with it solely because of how pushy and overbearing he was. Despite the pressure, I decided to go ahead with the month-to-month plan because it seemed like a fair offer. My card was charged, and I thought that was the end of it—but it wasn’t. Even after the sale was processed, Anthony continued to push a 6-year plan, and when I declined multiple times, he made a demeaning comment suggesting I "didn’t sound like someone in the position" to afford it. Whether he meant it that way or not, it came off as rude and condescending.

So far all issues have been handled effectively and efficiently. We have had issues with our a/c units to the point they have both been replaced - both outside units and inside air handlers... New dishwasher repaired twice (bad circuit boards from manufacturer) and a refrigerator that "died" and was replaced. All techs that have been assigned repairs have been experienced and professional - finding parts have been a minor issue but resolved in a timely manner. Am 76 and retired and could never been able to afford all these repairs in just the last 3 years. Would recommend Choice Home Warranty to all who want a relative stress free policy for home appliances.

We had water under the bins in the fridge and had to manually thaw the refrigerator twice, so we requested service. The repair tech came and found the water was from the filter. We had one so he changed it. But he noticed the doors were not sealing correctly and found that the guide that closes the extra flap on the on the double doors was missing. Choice said it was not covered because it is not normal wear and tear. All we do is open and close them to gain access to the refrigerator. How is that Not normal usage of a refrigerator door.

I never hesitate to call for help. My technician was punctual and very knowledgeable. He was kind and efficient. I’ve always had an amazing experience with Choice Home Warranty no matter the issue. I would definitely recommend them to any who need their help. Gives this elderly widow peace of mind for sure.

Claim was filed. The plumber came out, took all of 30 seconds to say that my water heater didn't have a problem and the claim was denied. It was being turned in as tainted, and in the denial they didn't explain what they wanted me to do next, but thank goodness the plumber did. My problem still exist, so I'm not sure what to do now. There is no communication!

The Electrical Technician was professional, and had seemingly extensive Root Cause Analysis skills, in addition to excellent customer service skills. I would recommend LMT Electric llc for any electrical issues.

My outside compressor went bad, the inside unit, because of age, was not compatible with newer systems. Therefore, I have to pay for the inside unit. This is not a warranty, this is junk. One unit can not work without the other so one could say that is why it is called a system. To slither out of paying for the full system, they are treated as independent appliances. This is poor service and causing me to deal with Florida summer without my A/C. I want my warranty service canceled.

This was my first claim after purchasing my policy. I had three appt for technicians to come to my house about my AC. None of which resulted in an actual tech showing up. After speaking to the third vendor to at least make contact with someone about narrowing a time down. They informed me they had no record of me being in their system and they do not work with choice at all. Growing frustrated I took it upon myself to find a vendor and get them in contact with Choice. The tech came, did his job and the office did their part to inform Choice of the issues. To which Choice almost immediately denied the claim. Saying that the copper wires were not “normal wear and tear“ even though that issues was not being charged to Choice and was not the root cause of the main issue under the house.

Plumber came and explained echo in walls making drip sounds. I appreciate the informed explanation of plumbing issues. Technician was knowledgeable regarding. Easy solution to what I considered big plumbing expense.

Policy #: **. Claim #: **. Customer agent visited as planned and analyzed the issue, ordered parts. Parts were delivered on time and during his next visit, he resolved the issue promptly. The overall experience was very satisfactory. The representative was professional and knowledgeable. I am very happy with the overall service. This was my first claim after buying Choice Home Warranty. I definitely like it and I will be recommending this to my friends.

Service Tech was professional and informative..nice. My husband was home and said he was pleased the the service. A few years ago..we had another guy here to fix washing machine..put a part in that didn't work, we discovered later that day. This guy was great. I only wish that my husband info was on this account. He is retired but I still work. All comments and arrangements come to my email instead of his.

Jimmy arrived on time - a bit before actually, assessed the problem, and was finished with the job in less than 30 minutes. He was very capable, friendly and left the workplace totally clean. Fantastic. I'm happy I purchased this excellent program with Choice. Definitely will recommend to friends and family. Keep up the good work everyone!

Pleased with effort of plumbing contractor that quickly analyzed and determined that I had a thermostat problem. But most importantly, they were able to install replacement parts on the spot and resolve the problem in one visit. Too frequently, with past washing machine and stove problems, the fix required ordering parts, scheduling a second visit, and the delays involved. This fix was a pleasant change!

Problem was a faulty switch on the right front burner. My contract says that y'all will replace or repair my appliances. But my claim was denied. Switches go out all the time on the planets yeah y'all said it was not due to wear and tear. I find this denial to be unbelievable and I will do all I can do see to it the Choice home warranty will lose business due to this decision.

I forgot to mention the sink needed to be snake along with the leak. Mr. Abdul & Son came and access the sink and inform and in the order the sink needed snaking too and you refused to okay it. I have to put in a new claim and pay another $65 to get it done. I think that was unfair because Abdul informed you of the snaking and you refused. Also the waiting to get someone repaired is weeks. Very inconvenience.

Acknowledged and dispatched a repairman quickly. Unable to cover repair for a reasonable reason. Ended up hiring the company anyway to fix the issue. So far have been happy with Choice Warranty response and solutions. Also monthly price is reasonable.

After 30 days after my initial claim technician was assigned no call no show. Assigned another technician. Contacted him. He asked me to take a picture of label inside the fridge. Then send it to him then he will order the part. Now my initial claim was March 13, 2025. So the part came. He came to my place and it was the wrong part. So he had to order another part so I had to wait another week. He just came on April 12, 2025 to finish the job.

I was a new homeowner so I wanted to protect my appliances and systems in my house. I was doing some research and I looked at three companies. I chose Choice for the cost and the coverage. Submitting a claim was all online and it was easy navigating the site. I got an email stating that my request had been received and who was the company that was gonna be sending someone.

Technician showed up early, was very professional and knowledgeable and had the repair done in a timely manner. After being with another home warranty service that was horrible to deal with, it was nice to fill out an online form and the people at Choice Home Warranty took care of the rest. Thank you.

The furnace was making a lot of noise, and a red light warning was on. The Service person that responded was very professional in every way. He diagnosed the problem in the morning and returned in the evening with a new part. He installed and replaced the broken part. It worked and we turned on the furnace and it worked as it should. We would want to have him return if we have any more problems, since he was able to get the job done, and was very responsible.

Very disappointed. Carried Choice for almost 5 years, this was my first claim. My AC unit went out, Compressor worn out, Choice did not repair it, said I had not kept up maintenance on it. It was a 20 yr old unit. I am the 4th owner of the home and have lived here about 4 years. I have cancelled my Choice contract.

Tracy R. of El Cajon, CA

Our technician was great! He explained what he was doing and why! He was very professional and we were even more impressed when we found out he was a veteran! Like my husband, my son and son-in-law and so many more of our family! We support veterans and support companies that support them too!

Hayden with #1 Garage Door was very prompt, knowledgeable and honest. He evaluated the situation and gave me several options. Unfortunately, the Choice Home Warranty was severely lacking in coverage. Apparently garage door openers (the motor and chain) are covered in full but when a spring breaks, only the spring and not the necessary other components (bearing, balancing etc.) are included.

The technicians who came out for our air conditioner did an excellent job in a very timely manner. They had to order a part. Choice Home Warranty sent them out to us within 24 hours. We had a good experience.

I was traveling out of town and was offered $450.00 for a Lowe's gift card to go pick up and install a new replacement. Being over 1000 miles away made this a ridiculous offer and did not resolve my renters' issue. After much disagreement, I accepted an $850.00 offer to close this claim and disengage this issue with Choice. My resolution was to personally pay an appliance supplier $1750.00 to deliver and install a comparable unit. I have had much better service from Choice on my other nine homes' warranty plans.

The Choice Home Warranty stands out as the best home warranty company due to its comprehensive coverage, affordable plans, and reliable customer service. I as an homeowners appreciate the quick claim process, nationwide network of skilled technicians, and peace of mind it offers. The Choice Home Warranty provides exceptional value and dependable protection for major home systems.

The technician that came out was great. The denial of the repair makes me think that this is a useless policy and we are wasting money. The electrical board failed and it was denied. We bought a house with an older heating unit and the technician told us we should plan on paying for new units because the warranty probably wouldn't pay for any claims on it.

Technician, I don't remember his name, was great. It took him very little time to fix my dyer. He showed me what needed to be fixed. Very nice and respectful. He disassembled the dyer, cleaned it and found the part that needed to be fixed. Paying for the work was very easy.

Received a call from Noah from Choice Home Warranty. I was very blunt... Told him, "just give me the price." I know me and my budget, also know sales tactics that some companies use... Noah gave me the price, I was good with the amount, so I asked for more info. Noah gave me the info I needed so I signed up immediately. Noah was great, courteous, polite, informative, everything you could ask for. Great rep from a company I'm hoping to be doing business with for a long time.

Tech was on time and did and outstanding job in checking out my appliance. Would highly recommend Choice Home Warranty. They always try to get a repairman or technician to you as soon as possible. Have been with this company for over five years and I am happy with the service they have provided.

The technician that came out was wonderful and great, but I thought the claim process with Choice Home Warranty was horrible. We had them for just maybe six months or so when our oven went out, and because the replacement part was deemed too expensive or not available, they settled on a replacing cost of $348. That is nowhere near the thousand dollars this oven is currently going for.

I was very pleased with the service and ability of the representative that I talked with to answer all my questions. I was unaware of how these plans worked and feel that I have a better understanding at this time. Not sure what else I can say at this time. Time will tell if and when I need to use the services of your company. Thanks,

Great technician, very knowledgeable, very courteous with a personality that everyone likes. Would definitely recommend very highly to do any type of work. Very prompt and keeps you be informed of the work he is doing and when he will be finished and the progress he is making. I have never had a technician. Don't like things to break but when it happens, you always want a technician like this

Both technicians were great… I saw Jason ** twice and he was very understanding and listen to my issues and got everything fixed without any issues. He was with General Electric company and a big high 5-10 with him, very please with Choice Warranty, The only issue I had is I get th parts but no one had contacted me with an appointment schedule, so I called to get the time. Need to improve that part and not change the time once the appointment is set! That happen too!

I have been with this company for eight or nine years. I am more impressed with their quality of contractors as time goes by. They treated me with respect when I had to replace my stove. They were very fair by increasing their first offer for me to get all the amenities that the old stove had. I recommend them with highest regards.

First time submitted a claim with Choice Home Warranty online, the claim was processed very quickly and submitted to company to diagnose the issue, the company came on time as they promised, informed us of the issue, submitted authorization with the Company to see if parts was covered under warranty, Choice Home authorized the work order and the Technician installed brand new Springs for the Garage door. Overall very pleased with the service by Home Choice as well as with the company that came and installed new parts for the Garage Door. I will definitely recommend the Company to Friends and Family.

The technician "Lee's Heating and Air Conditioning" called me back the evening he got the claim and was able to come to my home the very next morning. The compressor needed a cap to be replaced and was repaired quickly. The technician was prompt, courteous and friendly. I would certainly recommend him to others.

I had heat exchanger and gas valve issue in my propane furnace. This is normal wear and tear, right? How one can abuse or misuse that. They denied the claim based on the reason that the unit was not serviced regularly. The last service I had before the claim was in last 2 years. Then they said "hmm..routine maintenance should be once or twice in a year". Really? Are you out of your mind? If it's a bug claim, you can't win against this company. Being an attorney myself, I am in the process of suing them.

Technician explained his findings on both items. Would send his findings in and they will in return advise their actions. In that the motor on the washing machine is not working and cannot be replaced. Technician explained findings with dryer. Will wait for response from Choice Warranty for further instructions on their decisions.

Had leak under unit. Tech diagnosed problem and made appropriate repairs. He discovered some clogged drain lines and cleared them. I would think Choice would have authorized the fix as part of the leaking washer as it contributed to the problem. As a result, I had to pay an additional $185 for the complete fix. Not happy about that.

We have had this warranty since we bought our home five years ago. So far, we have had no issues with this company approving our claims for our pool/water heater/indoor plumbing issues. They are very responsive when an order is placed and the companies they use for their service calls are really good. I would highly recommend this company.

Very pleased with the service tech, however I had to wait 6 days for the repair. 6 days is a long time to go without my refrigerator. What would happen if it was the middle of the winter and your heating system went down, could you wait 6 days to have it repaired?

It appears that CHW will use any excuse, loophole or semantics to avoid paying on a claim. I wish I would have never signed up. Painful lesson learned. Even the contractors I've talked to hate dealing with CHW. What seems like a safety net for home owners is anything but.

For the price I shell for this warranty, dispatch needs to be quicker. Price for your product keeps going up while service levels drop. I will not keep paying these prices for crappy service.. I was fine with 40 a month but price has doubled

If I could give this company a negative start I could. They basically take your money and do nothing. They assign a tech to you and then close your case. The tech might be okay or they might be bad - they don’t care. We contacted them for our dishwasher. It was not drying the dishes. They assigned a tech who came out. He looked at the dishwasher and said he needed a part.

I'm a disabled veteran who was told repeatedly how valued folks like me are to the company. Their treatment AFTER I bought the contract shows differently. They take your money and then have reason after reason for not paying out claims. I was with another company when my outdoor unit froze over completely with ice. So I talked to Choice who told me since I have an existing policy with another company, they would take over the issue with this, my first floor heat pump. Nothing happened, no one came out, I fixed it with a hose, heat gun and hair dryer. No issues. Claim closed. This was back in Nov 2024, I fixed it, so the claim was closed.

Plumber came on time, diagnosed the problem, and made a repair appointment. He was neat, clean, and very considerate. He explained problem and options for me to think about. He was very professional and thorough in his examination of my plumbing issues. I am hopeful that the repairs will be done quickly and without much problems or inconveniences. The plumber seemed knowledgeable, so I do plan to recommend him to family and friends.

The technician was a craftsman. He was very professional and knowledgeable on GE Appliances. He was careful not scratch or damage anything while removing my built in oven. He repaired my oven and replaced in the same manner. He did an excellent job. Choice warranty did an excellent job finding this technician. Thank you Choice.

This is my first experience with CHW. Off to a great start. Response time when submitting my claim was very good. Technician came a day earlier than scheduled!. He was courteous and efficient. Waiting to be scheduled for water heater install. So far..so good. Very impressed so far with level of customer service. Fingers crossed that all continues to go well.

The repair service was quick came on time and polite and professional. Very happy with the service. Choice Warranty always sends a repair company that is very professional. They find what the problem is and fix it. The repair people are courteous and know what they are doing, thank you for being there.

Representative was provocative and rude in telling me I never mentioned both toilets in the initial claim. He did NOT have to come at me the way he did and I became angry because it was rude and I was already frustrated about how the claim had been handled by both the warranty company and the first technician.

So far, we've saved some money because we've had big tickets items to repair and without a home warranty, we'd be paying retail price. For instance, recent garage door repair was 2100$ but with home warranty, we paid around 650$. Still, must consider Choice yearly plan is around 600$. My main complaint is that we are clear what needs to be repaired and often it can take a week to get an appointment and then the repair person shows up only to have to come back because they don't have the right tools or parts....so essentially taking time off work to meet the repair person twice.

The Technician was very knowledgeable, aand was quick to see problem, he did not waste my time. He was clean and well mannered and showed up on time, which is always a plus. What more is there left to say, he was good, knew his craft. Okay, I would highly recommend this person because he made a good first impression and homeowner and her family.

We had a heater that didn't work. The technician told me the part that was needed was under warranty. Choice Home Warranty was supposed to pay for when something didn't work, but they said there was $660 worth of things that needed to be done that were not covered by the warranty.

It's been a bittersweet experience. We had a brand spanking new house built by D.R. Horton on the East Coast in 2022, but I quickly realized that right when the year warranty ran out, everything started going. I felt we had no choice but to get some type of home warranty to protect us from such poor craftsmanship from D.R. Horton's contractors.

I've had Choice Warranty for seven or eight years. I was under American Home Shield when I first moved into my home and the prices skyrocketed. When I originally went from AHS to Choice, it was hard for them to get a company to come out. Also, when they send people out, they're not really qualified. I did deal with them probably maybe once or twice.

It is easy to get ahold of Choice and they try to come out as soon as they can. But, sometimes it's not as quickly as you'd like them to be. The longest time I had to wait was for a week for a microwave that we use every day for six times a day, so it was a big deal. The panel sparked and it was gone, and they had to repair it three times from February to March. Nevertheless, the contractor sent was good and he was the same guy all throughout. Overall, Choice is worth it.

Choice came up as one of the best warranties on an internet search I did. Recently, they sent somebody over to repair the top slider drawer rack of my dishwasher. The fellow replaced all the wheels, but two days later, it broke down again. Supposedly, somebody's coming tomorrow to check it out, so I have no problems with the claim proces

Washing machine failed to function as designed, bearing went out on the drum valves, a control water flow malfunction. Other than that it just doesn’t work anymore. The assistance I received from your staff has made the process easy to understand and complete. In the final stage here of getting the item Repair to pay for is in the final stage, I appreciate the professionalism and the constant of the information allowing me to be successful. I want to thank all of you very much

This co even called me 30 minutes befor appt to let me know that they were on the way. They came within 24 of day of my calling you. He was knowledgeable. He was both nice and courteous. He was able to answer any and all of my questions. He is getting the approval from you to do the work. It's a load off of my shoulders. I would recommend this guy with A Plus plumbing.

Excellent Service! I asked the tech if he could arrive after 12 instead of between 11 and 3 because I had a conference call scheduled at 11. He arrived after 12 and was very professional and resolved my problem. He completed the task in a timely manner. I have had several contractors through your company service my appliances and repair my plumbing and they have been great! I am pleased with my home warranty service.

The job was done well. It was done in a timely manner. We were glad to get it fixed. The technician was very kind and helpful. This is all that I have to say about my experience. Thank you following up with us. I hope all others are handled this way.

The washing machine filter wouldn't go in. It looked the same, but shorter, and I didn’t know if it was safe to put in there, so I just kept the old one in and called Choice for service. The guy was nice, very knowledgeable, and he ordered the part to replace the filter. He told me to leave that one in until the new one comes and I would be the one to put that in.

The claim was for a dryer, and it was fine. The only issue was that it took about two weeks to get the part. That was the only negative. Once the part arrived, they fixed it the same day, and everything worked great.

My dryer needed an heater element so I called my warranty people, they set up the appointment but due to unfortunate circumstances the appointment took longer than expected for someone to come out and fix it. But on the bright side the repair man was able to find another problem and has ordered the part and scheduled the date to be here to fix it. Yes very highly recommended this warranty company

A scam company, will not honor claims, will send denial letter stating not covered or neglect, had 2 claims denied, one was outside condenser, they claimed leaves and neglect, condensers are outside, second was LG double door refrigerator, 12 years old, gasket were worn and doors didn't seal, they claimed we broke seal and gaskets, 12 years opening and closing? Esp when LG post seals and gaskets are most common problems, Choice doesn't want to honor their contract, so getting second opinion and going after them, requesting my fees and second opinion costs back.

With Choice, you get attention right away. They're quick to turn around whatever the situation is. My last claim was about my stove. The burners and oven weren't coming on. Someone that picked up the claim came out first and he said that he thought it was something in the plug behind the stove because when he pulled it out, it worked. But when he pushed it back in place, it wouldn't work.

I’ve been with Choice Home Warranty for decades. I first got it to cover certain things in my home. The recent claim process was extremely easy to do. Choice sent text or email with the name of the contractor. Some of the contractors do the work well, but some of them were challenging. For the most part, they’re good.

Home Choice Warranty is a good company. I had a water leak and they came out the next day to evaluate the issue. They were very prompt within the time range. They said they would be out. They keep in contact via email to keep me up-to-date until they get the problem solved. They have a magnificent management team who took the time to answer all my questions and explain everything to my understanding. Thank you for this opportunity to give feedback on my experience.

I called in on the 3rd of April at 3:52pm and they came out 4/9/2025. The wait was the worst part. The service provided overall was excellent. Chance ** at Lowery heating and air in Clarendon came out and instantly found the problem. He was very knowledgeable and professional. He asked did I have any questions while he was there in which I did. He told me the year make and model of my unit.

Choice Warranty has been an excellent investment for peace of mind and easy, quick appointments. The people who come to your house have been reputable service companies. You get a flat fee at a fair fixed price. The services teams come in, fix it, and move on (in 99% of the issues). I would recommend to for apartments or homes.

Your customer service rep and claim department rep provide me with many excuses and lies. This company is very dishonest with one main goal which is to collect as much on monthly payments without paying any claims. Over 11000 complaints within the last three years with the Better Business Bureau. I now understand first hand why. This company prey on hard-working people who are trying to take care of their homes.

Cleared pipes, rebuilt under sink plumbing for easier flow. Arrived timely, spent three hours. Was equipped, did not need to leave premises for supplies. Adjusted appointed times for homeowner convenience. Cleaned area after service, was cognizant of not making mess, wore shoe covers. What More is to be said except Sinks plugged, problem resolved, plumber did solve problems fast and well! I would call him back or recommend him.

Douglas was extremely nice and explained everything. Plus he arrived sooner than expected. My neighbor's plumber came prior to my appointment and said the entire faucet needs to be replaced at $650. Douglas said the only thing wrong with the faucet was that it needed a new aerator. So pleased with the outcome.

Choice Home Warranty has been fantastic. We had their home warranty when we first bought the house. Even though we replaced some appliances, I thought it was a good time to get it, especially when it covered plumbing and electricians that could really take your budget. They also had a lot of the positive feedback online.

Technician was great, respectful of my time. Work done in timely manner. Explained problem in detail, left his contact in case problem with refrigerator again. I'll definitely recommend him unlike previous vendor. Choice Warranty itself is a hit or miss, not always customer oriented, need better vendors. Customer service isn't always the best, no consistency.

The guys came in and fixed my tank and did a fabulous job. The two young guys were very thorough and professional. They even put in new parts inside the tank. Hopefully I won't have any issues with my new flapper. The old old leaked. Then would change it and that would leak also. If I need a plumber in the future, I would definitely call TB Plumbing again. It's so nice to have my bedroom toilet working instead of walking thru the living room for the night time trips.

Had an issue with washing machine yesterday, called and had a claim issued without any problems. Issue was resolved before appointment. Canceled claim before appointment. I would recommend this service to anyone in need of a home warranty program. Excellent customer service. Always supportive and promptly received service without issue. Can not say enough good things about this company.

They showed up as expected and they couldn't fix it. Within a couple days they replied and replaced my fridge. I do like the way they handled this. I was surprised and happy. They are sending me a Lowe's gift card for replacement. I couldn't be more happier. I will recommend them. They aren't very expensive either.

Took a while to get the service company but once he checked the problem he explained to me the problem, Choice email me the next day I was approved to replace the refrigerator. My wife is happy so thanks again. ☺️ Now have to wait for the check so we can purchase the refrigerator which is needed. THANKS.

It took over 2 weeks to get a technician to come out to the house to fix the garage door. Multiple time moves and cancellations. Finally worked with a technician that was very responsive. I was able to speak directly with this technician and arrange the service a day earlier than what was planned. I am hoping that any future claims will not take as long as this did.

My kitchen sink started leaking, and then I filed a claim at Choice Home Warranty. They sent out a technician the next day. He was excellent and awesome.

I had come to find out some ice had built up through the vents that was in the fridge. The technician Choice sent out was really nice and gentlemanly-like about it. He was right on time when they said he would be here. He showed me what was done and what needed to be done to keep it from freezing up like that anymore. He took his time, got it unplugged for me and was on his way. I was having a fit, thinking I was gonna have to buy a whole new fridge. But he looked it over and then he came up with the solution. It’s been working good ever since.

Thank you for communicating about the change CHW. Claim appointments for the air conditioning unit and the reminder of the $60.00 service call fee will be required upon the technician’s arrival. Ensure that someone is present at the covered address during the appointment time. We recommend confirming the appointment with the assigned technician.

Choice Home Warranty Has denied coverage of life saving smoke detectors that have outlived their life span. Choice's first words out of their mouth is “is the product still working?” Well the light is blinking but it is well past the expiration date. So, Choice Home Warranty Has denied refused to cover the life saving smoke detectors. Choice Home Warranty has put a few dollars ahead of my family’s safety. After freely paying premiums to Choice Home Warranty and having to fight them on every claim I’ve submitted, which I have only submitted 6 claims in 5 years. Choice Home Warranty has only approved 3 that they paid for, out of 6! They always have a loophole to avoid helping the customer.

The process of replacing the appliance in question might have taken a tad too long. The amount of funds to acquire a new unit covered only 80 percent needed to purchase a comparable unit. I go back to your policy FIX IT Or REPLACE IT. The amount of funds provide does not reflect today world prices. I understand your company has a bigger pool to compare cost. However I deal with resale not wholesale.

The technician was very professional and accommodating. I called him to see if he could come sooner and he did the impossible to accommodate me. However, I am not happy with how long it took your company to get me an appointment which was 4 days out despite the fact that it was a emergency. We had no heat for 3 days.

I’m giving 5 stars to the technicians who came to repair our washing machine. They were professional, courteous, and efficient. Once they arrived, the service was outstanding, and I really appreciated their work.

I was scheduled with Ava’s AC for 4/8 for at least 5 dates. They assured me they would be here between 3 - 8 pm. I was doing appts. that morn & they called at noon and were in the area and wanted to come then. I was 1/2 hr away and that wouldn’t work for them. Asked them for Thursday & they had no openings. I don’t want to deal with them anymore.

Just moved and a/c is broken. Home warranty sent somebody out. They determined we needed a new unit. Got an approval letter from home warranty stating we are approved for a new unit. Called the service provider to schedule. They said they would call me back 2 days ago. Now no one is answering their phones. Call Choice Home Warranty. After a long period of time on hold I was told that my claim is under review. Not sure why it went from approved to under review. Asked for a manager, put on hold for 20 minutes. They never came back. Called back. No one ever came to the phone. Pressed 2 to “hold my place in line.“ Have not heard from them all day.

Alex from HVAC, responded and quickly found the problem and repaired. Evidently the first tech from Service Genius had discovered some wire while performing yearly check up. Service Genius then quoted me $2000.00 to repair. The system had been working prior to the check up. Because I care for a severely disabled grandson who does not tolerate warm temps, I gave partial payment for item that Genius did not stock and would have to order. About an hour later I remembered I had Choice Home Care and called Genius and canceled the order. Genius then advised that they charge a 20% restock fee. This for an item they didn’t stock!