Choice Home Warranty Reviews

This warranty company is very poor in multiple areas. Some of the main concerns I recently had with my claim for a dishwasher:

I give Vance, of Simrel's Plumbing, LLC a 5 Star with 10 toes down on supreme performance of plumbing repair. He was on time, performed task with accuracy, precision and professional time. I have not experienced the leak around the disposal and bathroom. Since we had it repaired by Simrel's Plumbing. I would recommend Simrel's Plumbing for any plumbing issue that needs immediate attention and precision repair.

I have had Choice for about 3 years. I had to submit 2 claims. The 1st repaired without issues but had to pay additional cost as they did not cover the entire repair. The 2nd request cannot be repaired and they are giving a gift card that does not even cover the amount for a full replacement, I will have to pay about $200-300 to replace with the same type of appliance. They also raised the cost of coverage each year without informing you. I will be switching back to my company.

Was extremely pleased with home knowledge and service. Thank you so much for providing this excellent warranty program for homes. Recommending all my friends to your warranty program. As an ex real estate agent I have worked with others and I believe yours is one of the best, I did my homework before calling.

Last year, in June noticed that the A/C was not cooling down. In August we called Choice to report the problem. Choice sent a technician, and he determined that the unit needed refrigerant, Choice did not approve the repair. Accordingly, the “refrigerant was not authorized”. Later, I contacted “Hall Air Conditioning” to come and check the unit. The technician indicated that in fact the unit needed refrigerant but also other parts, however parts for this unit were no longer available. In his recommendation he wrote “Homeowner will most likely have to replace the system”.

Today I found that I had to seek a new Home Warranty service because of discrepancies in my most recent service. I spoke with Joseph at CHOICE and was treated quite well. The offer that was made was fair and benefited me in many ways. My service begins soon and I will enter a new review at my first claim but my enrollment experience was great.

Technician was friendly and knowledgeable. Made the process very easy. He was on time and worked quickly. I would recommend this business again anytime. This was the second company I had come and look at my a/c unit. The difference between the two was obvious and immediately clear. Thank you again. Thank you thank you thank you.

Good and fast service, the technician was knowledgeable and courteous, he was able to fix the issue as soon as he got the part needed. Arian was the technician that took care of the problem, and he offered to follow up if there were any additional questions or issues and left his number in case there was a need to call him.

Jayson (Owner & Veteran): I had an excellent experience with Corps Mechanical, LLC. Jayson, the owner and a proud veteran, did an amazing job. He called ahead before arriving and was right on time. My AC wasn’t blowing cold air, and he immediately diagnosed the problem. He took the time to explain everything in detail and in a way that was easy to understand. His professionalism, promptness, and expertise really stood out. I highly recommend Jayson and Corps Mechanical to anyone in need of HVAC services—I’ll definitely be referring him to all my friends!

I am writing to express my deep dissatisfaction with Home Choice Warranty. Despite the inspector clearly stating that the issue in question is covered under my warranty, your company has chosen to deny the claim. This is completely unacceptable. I’ve paid my premiums early and in full, in good faith, expecting reliable service and support when needed. Instead, I’m met with excuses and denials when it comes to a significant repair—exactly the type of situation a home warranty is supposed to cover.

The technician was great. He immediately professionally assessed the 2 issues was able to resolve 1 immediately. The 2nd issue required a return visit to bring a replacement part. The issue is the problematic appointment scheduling system. I was assigned an appt. time/window with no option. & it was a no show by technician.

I discovered my garbage disposal was leaking on Tuesday and Choice Home Warranty (CHW) assigned the repair to Onix LK Services. Onix's Leandro came the following day totally prepared to repair/change my garbage disposal. He also noted that my Delta faucet was leaking a bit and suggested that I contact Delta for a free replacement. He suggested that the replacement could be done through CHW. Leandro was professional in his demeanor and work and I'm truly thankful for his service.

First the warranty company farmed me out to Sears Appliance repair who scheduled me over a week out (5/12) from my initial claim (5/4) who then no-showed. When I called Sears back they stated that the soonest they could get a tech out was 5/22. After four calls to Choice Warranty and multiple escalations to a "supervisor" (5/12). I was told multiple times that I had to just wait for Sears to reschedule me. Then I was told that if I was not happy with that, I could find my own repair person and they would reimburse me the amount they wanted. I finally received a call from someone who said they have problems with Sears doing just what happened to me. He canceled Sears and said they would get back to me with a new company.

I like Technicraft home but my first two appts were rescheduled and I am now I am 4 weeks past the date I filed and still waiting on a repair. The water in the pool is getting worse by the day and is going to take weeks to clear again.

Looked up best deals and I got one to keep me with Choice Home Warranty! Price for service call went up but previous technicians were leaving because $60 for each trip charge was not enough. Now at $75, I hope they respond faster and are happier getting paid the $75 per trip charge! Recommend!

They sent a repairman out for a broken icemaker only to deny claim saying icemakers are not covered. They could have stated that at the beginning of the claim and saved me the $65 service call. They sent an electrician out for non working outlets then say they don't cover the wires.

The man came and checked our appliance and said it was broken and that we get an email about what to do next. I hope that someone is following up on this. If that means that we are going to get a new one or be reimbursed then I guess this has been a great experience. If it means that there’s nothing they can do then my experience wasn’t good because all I have to show for is a broken machine. The man that came was seemed to be very smart and insightful. He was courteous and came in a timely manner.

It was with ease that our issue was resolved; from making the claim, scheduling the service call, the response time of the technician, and final resolution of our appliance breakdown. All participants involved were professional and courteous; from the folks at Choice to the service technician. I highly recommend Choice Home Warranty.

My hot water tank blew, and when I bought the policy, I thought it was covered. But apparently, they don't cover the tank inside that holds the water, which is ridiculous. So I had to go out and pay for the whole thing myself, and I'm gonna start looking for a different coverage. I was very upset. When I bought it, I was told I had the best coverage. Obviously, I didn't.

I enjoyed the conversation about Choice and I Learned quite a bit about home warranty. I also had a few more things I added to the warranty and this was done with no problems and no great expense so sales went well. I’m planning on service being just as helpful.

I have to wonder if this warranty is worth the expense as I have yet to have anything covered. It seems as if most services are not covered under the plan so what really is the value of it? I had no issues with the technician so this is not about him at all.

Dissatisfied with Choice I had another company which I got an ASAP response. My water heater is still leaking as of today out of the pipe that comes out of the water heater. I had water all over my floor to 6 feet down You have to wait for a response and then you have to wait two weeks for a service man. Unacceptable. My daughter had the same problem. Had to wait two weeks for a heating problem where she had no heat with three babies.

Before when I had a problem with an appliance, my husband was there to fix it. Now that I’m a widow, Choice takes care of it, and I can always count on Choice. If they can't fix it, they give me an allowance to go buy a replacement. They fixed my washer, dryer, worked on my microwave, and replaced my dishwasher, so they’ve been pretty good. When I put in a claim, they're right on the ball. My washing machine had a problem, I went online, and I've got a repair man coming tomorrow. I can't ask for anything better than that. But if I have a question about something and I send them a message, I never get an answer, and that's my only gripe with them. My service call was $85, and it's gone up to $100, and I asked them why the increase, because being a senior, I gotta watch my money, and I never got an answer. But if I have a problem, I fill the questionnaire out, and they're right there.

I purchased a warranty with this company and they try hard not to cover your appliances. Buyer beware. I am a consumer that did not see the buyer beware warnings for Choice Home Warranty before purchasing our coverage. My water heater on my pool sprung a leak and was spraying and flooding my back yard so I paid a company to come and stop the water from coming out and flooding my back yard. When reported to the choice they claimed it was tampered with and refuse to honor their warranty. What can I do as a consumer? Thank you in advance. I just feel like I am being ripped off.

A CHW contractor punctured holes in our AC unit to force us to replace the unit rather than repair it. CHW was made aware and a second tech that they sent out to look at the unit verified the damage and confirmed the damage was done by the previous tech. CHW refuses take full responsibility and expects us to pay $6k to fix the replace the unit.

Called Choice Home Warranty for an HVAC AC problem I was having on a Friday and they had Air Zone AC & Heating out to address my problem on Monday. Ryan from Air Zone did an excellent job of troubleshooting and fixing my HVAC AC problem. Could not ask for better service. Thank You.

My garage came off track and I needed an new rollers, I reached out to CWH as I've done so many times because they are my home warranty company. I have been with CWH for several years and they always handle my claims in a professional manner and they listen to my concerns and CWH steps up and send individuals out who is knowledgeable on what is needed for the project. They are very reasonable and they will help you guarantee. If any one out here need an warranty company I guarantee you will not be disappointed.💯

I filled out their claim on their website on Sunday night and I received an email the next morning letting me know that someone will be there Tuesday morning. They came at 11 - fixed the problem and everything was up and running in no time. Excellent Service - quick service and no hassles.

Everyone was as it should be. Choice scheduled a technician within a reasonable time, he came on time, diagnosed the problem, got it approved and fixed it within 2 hours. Very satisfied - this was exactly the service I hoped for when I decided on Choice for my home warranty.

It takes too long for a company to come fix a problem. The homeowner has to find the model # if the number is off, then the member has to pay another fee. Also, if I have two plumbing issues, I have to pay twice. The monthly fees and service fees have gone up.

I was charged extra for a covered item, they tried to tell me it had something to do with something that wasn't covered, but I couldn't see how that had to do with it. Maybe you could make it a little easier to understand that you don't cover something that might be slightly involved with the repair.

Electrician came out 3 days later to tell me they have to replace 3 breakers in my fuse panel. I didn't know they had to write an estimate and submit for approval before the repairs are done. Approval came quickly but now I have to wait six days before they replace. I only have partial power in my house. Using extension cords to power appliances. Scared it's is going to cause more problems. Didn't have this issue with AHS. THEY REPLACED ON THE FIRST VISIT.

I signed up with them in February 2025. I called for service on 5/9. The tech showed up 3 days later. The pipe my A/C was cracked & leaking water into the house. They said my policy does not cover that. No one told me that when I signed up. This is a horrible company. They take your money but do not provide service. Do not deal with them. I never received a copy of my policy when I signed up. They take your money & do not provide service. Avoid this company at all costs. You will be sorry like me. I had to call someone local to fix my A/C system. I cancelled my policy with them. You cannot get no live. You have to leave a message, for them. A truly horrible company.

Choice home warranty is fake, they are not honest, as a senior you buy this warranty for a peace of mind but when you need them, they will find a way to leave you stranded alone. Reviews alone are not good enough, please ask a friend or see a consumer report before you sign. Will update after court decision.

The response time to claims has been immediate and the technicians have been knowledgeable and thorough. However, I switched from another company and this one is much better. As previously stated, technicians are good and response time when filing a claim is excellent!

When we bought our current home three years ago, I insisted that the warranty the seller was to provide would be Choice. This is the second home which we have used Choice. I just renewed our coverage for a 5 years period. What does that tell you? In the past I was not a believer in home warranty programs. Now I can’t imagine not have one and having it be Choice.

I already e-mailed a detailed history of Choice's response to my dishwasher problem to D **. Now, I am satisfied with the final outcome and response payment, as well as the telephone communication that followed.

Had CHW for 2 years. Until around May 1st you were able to call & speak with a rep. Now the # is either disconnected or you MUST get in queue for a call back which is a joke. Getting a replacement washer offer which is less than the cheapest washer at Lowe's (getting a Lowe's ecard for replacement). I want to see if they will increase the offer but cannot get a human to talk with. I will be REVIEWING on all platforms!

This company has repeatedly denied repair of appliances, instead they offer gift card to Lowe's for way below what it cost to replace the appliances. If you have top of the line appliances, be prepared that instead of repairing, they will only give you replacement dollar amount for the cheapest appliance on the market.

My problem was taken care of quickly and efficiently and the service provided was phenomenal! The agent that set up the service call was great as was the service from Sergi at Prompt Appliance Repair. He gave great advice and fixed the issue the same day. I would definitely recommend Choice Home Warranty!

Choice Home Warranty provides a quality home warranty experience. It is easy to submit service claims on their online system and they typically get back to me within 24 hours. I have found that their service providers are competent and friendly. And their annual costs and service fees seem reasonable.

My most recent claim was about a water leak underneath the house. It took about a week for them to come out and reseal a pipe and cut out a corroded piece. That was one of the better ones.

I have a broken pipe in my bathroom, the technician was amazing; however, Choice Warranty won't cover it, saying it was broken longer than my coverage began, my water bill and my knowledge say otherwise. I probably should of shopped better and went with my sister's recommendation and went with the home warranty company she has.

Disappointing Long-Term Experience. I’ve been a customer with Home Choice Warranty for several years and currently have two homes covered under their plans. Unfortunately, my experience over time has been increasingly disappointing. One positive aspect is that once a claim is placed, the response is relatively fast. However, the technicians they send out are often not knowledgeable or effective. In many cases, the real progress only begins when a specific technician, Israel Riley, is assigned to the case. He is excellent and fixes problems promptly and correctly — but getting him involved often takes unnecessary time.

I read the reviews for Choice Home Warranty and they were positive. I checked the ratings with some of the other sites. And it showed that Choice was evidently a good firm to be with. And I’ve had them out here several times working on things. And pretty much everything's been fixed like it needed to be. I do both online and speaking with a person and I like both options. There are things that are difficult to explain online.

Did a professional job. Came in and was ready for the task. Assisted in removing frozen foods from unit and started to work in a way to not allow the food to thaw. He assisted in the replacement of the foods and was in and out within 20 minutes. Great job.

CHW made it very difficult for reporting possible multiple sources of ONE problem. In this case, water leaks from upper housing floor with water dripping down to lower level. Technician sent from CHW refused to fix the possible small leaks from the multiple sources. AFTER 5 days of calling CHW, with NO responsible. Answering service only take a phone number without allowing the client to talk to anyone besides give us your 10-digit phone number and we will call back. After trying over 10 calls, finally reached a person. She said, "Yes, we have receive your report, we are working on it. You will get a report within 1 to 2 hours." No email. No one called back.

Terrible service, been almost a month and no help. They outsource to Sears, a totally inept and unprofessional company. Appoints broken, no shows, no way to get to the person fixing the air, no help, totally terrible company. Highly recommend never using Choice Home Warranty and I am cancelling for a refund if any and going elsewhere

It took about 10 days for an appointment. Needs new part with no idea how long that will take. A technician should be available within 2-3 days at most. What if this was a heating or cooling issue or the fridge was not working at all. We were promised a more timely response time.

The techs came a few weeks ago for a toilet that was blocked. It’s blocked again so they’re gonna come tomorrow. Then I have another claim for my microwave. They sent Electrolux out and then they ordered the part. They fixed it but it didn’t work. Then they came back and ordered another part. Then they came back and said they have to order other parts. They’re just replacing all the parts and I don’t know what the problem is.

Choice is a good company. I had one other warranty for a brief time but Choice is excellent over them. I've been with them for several years. I had some work done in the last 30 days and customer service was excellent.

Was extremely please with our service call. Efren was punctual, quickly took care of our problem, offered tips for future reference, and even cleaned up after himself. We'd very much like to request that you make a notation on our account that if we need plumbing assistance in the future, we have Efren ** get the call.

So I call Choice Home Warranty. 'Cause I needed to place a claim. This was my first time placing the claim. I needed to have one of my toilet fixed. The company they sent out was very nice, pleasant, they came. They did the work and everything is fine. They came in a timely manner within 24 hours of placing the claim.

I've been a customer with Choice for about a year. I've been with American Home Shield for about 10 years, but they just kept raising their rates and the cost of the service call. To be perfectly honest, the last couple of times I had dealings with them, they were difficult to deal with, unwilling to respond and repair the air conditioning quickly, and I think they lost their way.

I found your customer service rep, Jordy, a great person to work with. Took the time to explain the policy, the benefits and features and pricing in a clear, concise manner. I look forward to seeing how this Home Warranty Program will help me save money in the future, when and if I need it, but for now, the signing up process was very easy.

The agent, contacted by me by phone assigned an AC Company that had no contract or dealings with Choice Home Warranty. No one came to my home on the day assigned by Choice. Several days later I contacted the assigned AC repair company and was informed they had never had a contract with Choice. I called the agent again and was informed he would assign a new AC contractor. This was not done. After a week or two I called Choice again, and was assigned a new AC technician. I was given a new date for him to come to my house. He was unable to come. I called Choice again and was informed the new AC tech had been sick. I was never previously been informed of the tech's illness. A new date for him to come to my house was assigned. He came at scheduled time and was courteous and efficient.

Ever since I’ve been with this company, I’ve gotten nothing but the runaround. Seems like I’ve paid to get told no. They've declined every claim I’ve made so what’s the point of getting coverage?. I’ll tell you the point to throw money away. This company is a scam!!!!

The gentleman who made the repair was professional and courteous. He was very efficient with the time it took to make the repair. He arrived earlier than expected which was nice. He was able to assess the situation and find the problem quickly. He focused on the problem and what was needed to make the repair and didn't waste any time.

This issue could of been resolved on 1st call out but tech said the heat strip was good, yes it does warm up but it does not get hot. Tech could of pulled the dryer out & seen the vent tube was not plugged up or restricted but I did replace it with a new one with no difference made.

The technician that came to repair our ice maker was fantastic. He was not only quick but he was also efficient. He called to let us know when he was on his way and what time we could expect him to arrive. Fixed the issue and also showed me how to replace the filter!

The service from this young man is always very professional, he is very Pleasant and knowledgeable. I would highly recommend this young man to care for any of my appliances. He is truly an asset to Choice Home Warranty! If I am ever in need of assistance with a warranty issue or any appliance problem, would hope the same young man would be sent to my house. He's a fine example of quality and dependability, something hard to find today!

I was very pleased to buy Choice Home Warranty today. I know that I needed this protection and your sales representative did an excellent job explaining what was covered. He was friendly, professional and offered me several plans that would get me the most months coverage for the least cost per month.

Excellent service! The techs I have had are awesome. Very professional and understanding of the problem. On time and always professional. The past 2 techs were friendly and knew what to do. I had another service with another vendor. Too expensive and did not like the people they sent in to do the work

Claim was rejected. This is not good first time experience with your company to get this repair. This is a leaking that's keeping me from using my washer. Water is all over my floor. The long term my floor will need to be replace if I keep on using my washer

The company you sent to my home was honest and I did not need any maintenance on my HVAC system even though the company I had my 6 month maintenance contract with said I need a whole new unit. I will not be using my regular 6 month maintenance company again. Thanks for sending out an honest company.

He retimed the opening and closing of the door and checked everything. It's now working perfect? Very nice young man, who listened 😌 to me and explained all he was doing. It makes a difference to get a young man with patience toward older people. Very polite and knowledgeable and made this problem simply go away. Thanks to him!

I have lived in my home since 1997 and have never had a problem with my plumbing before. Now all of a sudden I have a clogged pipe and they say it's not covered due to a sand floor and pipes settling. Also pricing goes up without notification and so does the fee you have to pay contractors was $75.00 went up to to $85.00 on an email 4/22/25 then all of a sudden it's now $100.00 05/10/25. Cancelled my policy.

The gentleman that provided the plumbing service was great. He did a thorough job to fix my problem. He was definitely skilled and fixed it promptly while taking the time to fix it right. He was courteous and called when he was running a few minutes late. I appreciate that kind of service.

Even though the service was great. The plumber did a good job and was friendly. He gave great advice! However, one of the service was actually never done because it didn’t need any service. Even though it’s not his fault, I feel as though since there wasn’t any service done, I should have been charged for two separate services when only one service was performed.

I would like to commend Seth who is now our Agent for Choice Home Warranty. He was very courteous and thorough in explaining the plans and benefits Choice Home Warranty has to offer and answered all of my questions without hesitation. He went the above and beyond to help me with the plan that would best meet our needs and was well within our budget. I am very pleased and impressed with the service I've received thus far. Seth is a great representative for the company.

I never got to experience anything because I was told that descaling a tankless hot water heater is maintenance and not covered under home warranty. But I thought that’s why I bought the home warranty. I will have to read my contract next time but quick response very knowledgeable tech.

If I could give negative stars, I would. This company is a complete SCAM! 4 claims were filed for various repairs that should have been covered. Only 1 out of the 4 claims filed was covered. They always found some reason to deny all claims. Each item I filed claims for things that were listed as covered, they will find any loophole they can in their fine print that they don't advertise to deny all claims. It was a huge fight to get a water heater replaced in the dead of winter which was advertised on my policy as covered. I finally had to cancel after the 4th claim was denied for supplemental/additional coverage I paid for and was denied for again. Save yourself the trouble and search for a reputable company that actually covers what they claim. Oh, and getting a refund is impossible because they prorate "coverage" months even if they didn't cover anything.

The first company you contacted did not show up as they said. They kept giving excuses. After five days I called and you got another company and they responded in a day. Cleared the problem. The first company was a total failure. The second company I have had for service and would recommend them.

I received an appointment ASAP online. The dishwasher stopped working. It would not turn on at all. The service was great. It was repaired on the first visit. The appointment was made right away, and the service repairman arrived on time allotted. I highly recommend this home warranty company. A+ Company and A+ repair company too.

Choice Home Warranty was able to schedule service quickly. The technician was communicative, knowledgeable and efficient. He had the part needed and was able to repair and clean the dryer in about an hour. He also discussed helpful tips to prevent this happening again in the near future. Thank you.

Choice Home Warranty was quick to take care of my need. In 3 days. They sent a professional person to work on my stove. I have had this warranty for years. SHW will steal your money out of your bank account and still no do what they are telling that they will do. CHW, will do what they say.

The technician was very polite and immediately started the repair explaining the process providing the ways to pay our co-pay. Once he received approval, he completed the repair. A very nice and professional technician.

Tech said our claim had been closed and wouldn’t do the work until we heard from choice. It took an hour to get someone to call me back. That didn’t work. Had to wait for somebody to call again. The call was dropped and she didn’t call back. Ended up paying tech full price without warranty. He waited over 2 hours. Poor communication.

The technician that fixed my AC problem was very knowledgeable and efficient and corrected my problem within a reasonable amount of time. Would definitely recommend him to others. I was using a well-known company to maintain my HVAC system, but they would just come out to do the minimum amount of work and charge a fortune. The Choice technician was much better at servicing my needs and making recommendations for the future. I will definitely use this technician in the near future as needed.

Our technician was from Ukraine and could not speak English. However, that was no problem because we used a translation app. He was very knowledgeable and quickly identified the problem. His repair solved the dryer noise issue. We are also very pleased with Choice Home Warranty because their response time to any claim has been very fast. The technicians that they use have always been excellent and the repairs have always been completed within a day or two. Of all the home warranty companies we have used, Choice Home Warranty is the best.

We choose Choice Warranty for all of our homes. We can relax and know everything will be taken care of. Customer Service is always helpful and considerate. We have had Choice over 3 years and for 2 homes. It really just makes sense to be able to call and have help to get everything taken care of.

I contacted Choice Home Warranty based on my plan of choice based on a recent quote. Ronald was very helpful and knowledgeable of the plans and provided a detail description of everything covered under the Choice Home Warranty total plan. He was very professional and patient with all my questions and provided me with honest feedback and other recommendations that will possible accommodate my request, such as Veterans discount and current approved promotions. Thanks, Ronald for the assistance on my home warranty.

You sent Michael ** and his son Michael Jr. and I was extremely impressed with these gentleman, they were kind, courteous, considerate of my home, they explained what the issue was and what was needed to get it fixed. I was very pleased with these gentleman, they are honest, and have integrity in the work, It was a pleasure to meet them. Sheila **

While Choice Warranty took a little longer to locate a suitable vendor, the one they chose was great. The plumber arrived earlier than expected (they had called to let us know), he quickly diagnosed the problem and had it fixed to our satisfaction. He even took off his shoes before he went upstairs, even though I told him it was not necessary.

My phone experience went very smoothly. I haven't got the date and the time that a customer service representative will be coming to my home yet. After that service has occurred I can give a better review. So after I receive the date and time email, I can give a better review.

Quick and easy to use - that's always appreciated. I have had this service for several years - I love that everything is done via email or online - makes it simple and easy for me as I have a very unique schedule. My last service provider had been to my home previously so was familiar and very kind and lovely to work with, I love that I can reach out via email and then directly to the service provider should I need to make any changes.

We are very satisfied with Choice for their promo response to resolving claims submitted, in both incidents recently, we were contacted within a reasonable time with excellent service companies. Both times the techs were knowledgeable in their field of expertise and professionalism in customer service. We have recommended Choice to family and friends and will continue to recommend Choice.

Correctly diagnosed the problem and recommended corrective action. Recommended a new washer to Choice. Choice provided a credit for a new washer which was not sufficient because it cost us almost double the amount but the Technician did a excellent job. The technician called on time, scheduled on time, and showed up on time to quickly figure out the issue. He was knowledgeable and courteous.

Electric issues and CHW is trying to help me resolve as quickly as possible under my home CHW covered benefits. Michael was kind and courteous and went out of his way to help me resolve my issue. We discovered an additional problem that was also authorized. I have enjoyed CHW since 2021 and do not have any negative comments at this time.

The cold water pressure valve is stuck in the open position and causing water to run continuously. The valve needs to be replaced. According to the water dept. there is approximately 25 gallons of water running continuously. My water bill is running about $265 a month, before this issue it was less than $100.

Technician came by. Analyze the situation And determine there's a defective fan motor. He said he have to talk to his Choice home warranty And get a replacement motor. Haven't heard in 10 days. I'm still waiting some kind of feedback. I can't understand why it's taking so long For something That should be a big deal.

I was in the process of trying to figure out coverages and reviews when Philip called me. He answered all of my questions, listened while I explained I had had issues with another company in the past. He was able to give me an extra savings on top of the Mother’s Day sale. I now have 30 days to receive all of my info and decide if I’m staying with this company. So far, sounds good.

Angel and Frankie did a fantastic job of laying out the plans, specials, and costs associated with everything. They explained how the system operates from A to Z in a straightforward manner, making it easy to understand. Angel and Frankie did an exceptional job meticulously laying out the comprehensive plans, enticing specials, and detailed cost breakdowns associated with each option. They took the time to explain the system's operations from A to Z, using clear and concise language that made even the most complex aspects easy to grasp. Their thorough approach not only clarified the process but also instilled confidence in our decision-making, ensuring we understood every step along the way.

Customer service was very attentive and found out what was wrong and got my order in and schedule for technician to come out as soon as possible. Very friendly and helpful and also sent me another email copy of contract. Explained benefits and how to go online and be able to see service order and contract.

The first person you sent needs to be removed from your contact list. He didn’t do the job and then took my check for the $100 and then contacted me for over a week for a credit card for the balance. It was truly awful. The second contractor was amazing, professional, did fantastic, had the parts and couldn’t have been more professional.

I had a hot water heater problem CW was having trouble finding a tech so I agreed to find one myself. As it turned out the water heater was ok but needed both heating elements. I have paid for the service. Service call $150 parts and labor $30.26. Since I would have to pay an additional service call to get work done, I paid for the work. Will I receive anything from CW?

Absolutely furious with the plumbing service sent through Choice Home Warranty. The technician was completely incompetent — installed the wrong part, did a sloppy, careless job, and had no idea how to fix the problem when confronted. I had to kick him out before he caused even more damage. This is NOT what I pay for. Now I'm left with a non-functional bathtub tap and shower, and hours of my time wasted dealing with this mess. Do NOT buy this home warranty. If this is the kind of “service” they provide, you're better off paying out of pocket for a real professional. Totally unreliable and beyond frustrating.

The technician from Pink Duck Plumbing Manuel was great. Chw sucks. They now want me to pay another service fee for either the same people to come back out or someone completely different. The work should have been done Friday but CHW lied and said no work needed but I have proof and they told the guy to have me resubmit it. Not happy.

Muhammad from Bodewell Appliance Care was extremely professional in repairing my refrigerator. The communication was excellent as I missed the call, Muhammad left a clear voicemail and called again to make sure he let me know that he is on his way. The issue was fixed within a good timeframe. Would recommend to use Bodewell Appliance Care.

April 29/25 call for my air conditioning is not working some. Body came May 2/25. He said that my air conditioning needs to be changed. Same day he put the order for new unit. He told me that in a week I will have my new unit and is more than a week no answer yet every time that I call there is no straight answer. They told that the air is was order. I ask when is going to be ready. The answer is that they don’t know. Last year I have the same experience with my air conditioning. I have to wait almost two months to fix it. I am very disappointed of your company. I will never recommend to anybody. Also when I call to know about my status most of people not nice. I have my mother very sick. I also have kids my house is too hot.

Thanks for the quick service. You assigned a tech who is coming today. The web site did not work properly but the phone allowed me to report my problem. The communication was great once I reported the electrical problem. I spoke with my tech and he will be at my home to do the repair today.

AirZone Air Conditioning & Heating, did an excellent job for us. They were both friendly an very professional to deal with. Overall it was a very pleasant experience. I can highly recommend them. They found our problem and were able to diagnose and fix our Air conditioning unit while here on their first visit.

The electrician was fantastic. I was out of the country and he was able to meet my neighbor for access and handle a remote payment. Keep this contractor! The best. The electrician was able to complete the job in a single visit which is not always the case. The circuit now seems to be working properly.

This is by far the worst company of any kind we have ever dealt with. They did everything they could to deny our claims, both of which were qualified within our contract. When they respond to a potential claim, they send you subcontracted companies that don't even exist or have a 1 star rating, some not even speaking English. They are to be shut down as too many have been scammed by their techniques. Even with an attorney at my disposal, I won't waste anymore of my precious time dealing with these thieves.

I just signed up with this company and do not have any interactions yet. Sign up online was easy and they were offering the services I was looking for. In the past we have had some problems with a warranty company, but with the reviews I found I am looking forward to a good relationship with Choice.

They were set for a 3:00PM appointment time. He was actually a few minutes early. He was here to repair my LG washing machine that had a E1 CODE displayed on the machine. It would come on, run a few minutes then shut down. He took a few minutes to diagnosed the problem. Promptly found the problem, repaired it. Everyone is happy.

The technician was friendly polite and thorough Checking the problem of the air conditioning. Hopefully Choice warranties Will address the problem soon before summer time. The only problem is that the company of the technician reschedule the Service twice and that disappointed me because I have to skip work to be Home and be present when they come for the Service.

The work was completed by a serviceman. It took 20 minutes and cost me a service fee of $100. Seems a bit pricey. When I first started with Choice last year the service charge was $40 or 45 dollars. The service was accurate and fixed the problem, but felt the amount was high. The service man was prompt, early actually. He arrived very late in the night, almost 9pm. Grateful for his time, but he was a day earlier than what Choice had given me.

Ceiling pan had to be replaced. The service person did an excellent job bye replacing the old fan with the new one and you just step-by-step the way it should be done. he was a professional and everything he was doing, and he was kind enough to take his shoes off before coming into the house not too many people do that. I didn’t even have to ask him.

Water heater was leaking. We had to shut the water heater off and drain the water heater of water to prevent water flooding the garage. Every time we showered we would have to turn it on so we would have enough hot water. The service men were very nice and replaced the heater within a few hours. The servicemen were kind enough to clean the area. Now we have a much better water heater and it is installed according to code.

Called because our washer which was repaired a month ago for a leak started leaking again. Choice sent a different technician out. He said because he was not from The same company who came the last time, he had to submit a request to repair. We have yet to hear back. But if the problem is still there why can’t the technician repair the problem?

The automated didn't work well so it transferred me to a live customer service person. At that point she took care of me. She put me on hold. Came back real quick apologizing. And said, "You're all set. You should expect someone to reach you within 24 to 48 hours."

Toilet leaking if filling from cut-off valve at the wall. Water flowed from the toilet if filling above gasket level. Flushing could be accomplished without leaking if flush is done with bucket of water. Toilet bowl gasket was replaced, anchored to the floor and the unit was placed in service.

I came back to Choice Warranty after moving from Florida to Georgia. I tried another company but they just don't have the customer service that choice warranty has. Felipe is awesome. It's interaction with the customer is great and he's always trying to give all the information to the customer can make an informed decision.

Choice Warranty responded to my plumbing claim in a timely manner and the local technicians assigned to my claim were able to address and resolve the issue quickly and professionally. They were able to complete the repair same day and saved me time and money from trying to fix it on my own. Would recommend Choice Warranty for house repairs in the future.

I recently submitted some claims to Choice Home Warranty and am very pleased with the way they handled my claims. They were courteous, yet professional and completed my claims in a very timely manner. I highly recommend Choice Home Warranty as the company to use for any home warranties. I will definitely continue using the company for all my home warranty needs.

I am a disabled senior with respiratory problems. My air conditioner went out, which affected my breathing. My technician listened to my problem and was able to fix the issue the same day. The technician was knowledgeable and professional. I am impressed and pleased with the service. Also the customer service person who took my call was excellent.

CHW has given us excellent service! Technician was promptly assigned to repair our dishwasher. He arrived exactly when he said he would and kept us informed at each stage of the repair. His communication was excellent. He came well prepared and was very efficient and professional. The problem was explained to us and quickly resolved. CHW has always provided excellent service!

The technician came out immediately, saw the problem, ordered the needed part and returned to install it within one day. He was extremely professional and thorough. Thank you for the wonderful service. So happy to have purchased Choice Home Warranty for my home. I would be happy to recommend them.

The Tech arrived in a timely manner and inspected the washer and advised me that the washer was no repairable and that he would forward the information to Choice warranty service so it was hassle free with not making a bunch of calls and Choice warranty service processed my claim quickly without any hassle and offered me several options on getting a new washer without any interruption to my washing needs. Thanks again.

Adam handled my transaction and was an excellent communicator, he covered all aspects thoroughly. It was a pleasant experience acquiring a policy. I hope if I have any problems Choice will be as accommodating as they proport to be. Thank you Adam for being on top of the handling of the transaction.

Technician show up on time and advised us when he would be here Could not find replacement part and advised me pretty quick. I guess it is older unit. You are going to pay me partly to buy a new one but may take 30 days. Technician was knowledgeable and professional.

We were very happy with the gentlemen who came to service our door. He seemed very knowledgeable about the issue. It did cost more than we anticipated, and we did not realize that Choice did not cover any part of the the mechanism. We definitely will be more on top of issues that we submit. Next time I will probably check out individual services before filing a claim as it did cost us $775 total. If we checked it out beforehand we would not have to pay the $75 service call.

My walking shower was leaking water from the floor and there was water damage to my dry wall, the technician couldn’t repair because it’s not cover under warranty. He gives me lots information and contact restoration company to come the house and help me file claim with my homeowner insurance, I really appreciate everything he did for me.

I submitted a claim to Choice Home Warranty to fix our A/C that was NOT producing cool air. A technician was assigned and came to our home & installed a new capacitor that fixed the cooling the same day!!! We are very happy to have this warranty service to fix our appliances when necessary.

I am reserving a full rating until the refrigerator is repaired. I was able to get an appointment the day following my reported problem. That was a plus. The technician found a broken part and said he would order a replacement part and would be back in a week to install it. If that happens, then I will complete my review. It may go up or may go down. So far, he was doing a good job. But, dealing with repair technicians previously (not this one) I will reserve a full review until the work is completely finished.

Work was performed quickly and efficiently. Unfortunately, tech arrived over four hours after scheduled window (scheduled to arrive between 7 AM and 11 AM, but did not arrive until 2:30 PM. But work was performed quickly and efficiently.

My oven quit working. I called and got an appointment for Thursday the 14th. I'm very pleased with the service. I called early this morning and talked to a woman and she was very friendly and very nice. I'm glad I've got Choice Home Warranty because you never know when one of your appliances may go out. I appreciate your service.

Tech knew exactly what was the problem and had it fixed in less than an hour. That’s including getting the approval from his company to address the issue. This generated great admiration for the tech. He was very polite and listened to every thing we had to say and answered our questions as well.

Michael with Bodewell was excellent. He did a great job fixing my oven. He was definitely an upgrade from previous service individuals from other companies. I am still waiting to hear from Choice Warranty regarding a bad experience with a bad service individual regarding my LG refrigerator. Please email me or call me to discuss the refried situation. I have submitted two requests online. I have received no reply.

After informing the situation of the air conditioner, there was information about a service company. The service company came on time and worked on the problem. The service person fixed it and told me it will work. Unfortunately, the weather changed and now it is cold. I am hopeful that the air conditioner will work when the weather becomes hot. Thanks for the quick service. Waiting to see if it works well.

On May 7th my garbage disposal quit working. My. Son thought the blades were jammed, but in checking, that was not the problem. May 8th I called my. Choice Home Warranty. I explained what my problem is. Within an hour after my call, I got an Email giving me the name "TB Plumbing" and phone number, it also gave me a next day appointment and estimated time. They also suggested I call to confirm the appointment. Upon doing so, I was able to set a better time schedule.

Ted was amazing. I confirmed my appointment with him the day before. He sent me an invoice for the payment. He called me the morning Of the appointment and let me know what time he would coming. When he arrived he was very friendly. We explained the problem and he went right to work. When he was finished. He explained what was wrong and how he fixed it and put everything back together and thanked us for using his service. He was extremely nice and very helpful. I would recommend him to anyone.

Technician did a great job. He was friendly and knowledgeable. Too bad Choice Home Warranty denied his suggestion to fix our problem. Great job on diagnosis the problem and was really nice to talk to and understand what going on. He work quickly and efficiently to get the answers needed to fix the problem.

The technician showed me where the problem was and he repaired it neatly and cleaned up after himself. He was very professional and positive. He also took his shoes off before entering the house. I was very pleased to see this. I am very happy with the service. Thank you for your service.

Got help on first try. Adrian was very helpful and let me know what to expect from the appointment he set up for me. I was explained about the $100 charge I had to pay to get the repairman. Since I had two appliances it would be two $100 charges, even if the same repairman did the work for both. That was a shock to me, but they need to be repaired so I gave them my credit card.

Had a leak at the tank drain and I was out of town for work. My wife notified me and I contacted Choice for my first time with them and I was blown away on response time and the contractor response and service was also excellent. Customer service is great but honestly, I hate the robo. I'm old school, sorry, talk to a person without a menu programmed. I recommend Choice 100%

Service was prompt and the technician was great. He let me know at least twenty minutes before he arrived that he was on the. He did a good job of explaining what was wrong and needed to be fixed. I would recommend him and his company any time. Choice Home Warranty did a good job keeping me updated and send me reassurance that help was being arranged.

Don't reccomend this company, they use any excuse they can to deny claims. Said pump wasn't covered just because the output pipe had some sealant on it. Had ok experience with a minor refrigerator repair, but both technicians did not speak well about there choice claim handling. They probably won't print this review as it's negative.

Have had the policy for a few months now and sure enough we moved in finally. The A/C unit stopped working. I called and they gave me the option to call someone within a week. I just moved here and did not know anyone. Soooo I let them schedule it with this bird dog HVAC (don't ever recommend). After two more weeks they were supposed to be here. Nope. A complete no show, and not even a phone call.

Ms. ** was professional, knowledgeable, polite, and thorough. She responded kindly and patiently to all questions although some questions were redundant. She shared information on other service plans Choice Home Warranty offers. This information helped me to make a well informed decision. Ms. Trinitee ** made sure to give me all allowable contact information to reach out if and whenever necessary. She reiterated the chosen plan details; coverages; annual, monthly and deductible fees.

I'm sorry, I don't know his name, but the plumber who came to my house to fix my toilet was pleasant, knowledgeable and thorough. He contacted me by phone and told me when he would arrive. He got here right on time, assessed the toilet problem and promptly fixed it. I would recommend him to anyone who needed plumbing.

I have paid out $75 each time for 3 visits. And I have not had one approved for the services to be fixed. And I am very unhappy as a customer because of this. Because what's the use of having a home warranty where appliances is supposed to be able to be fixed? If it's under wear and tear and it's not getting done so I am a very dissatisfied customer at this point. I do not have money to be just given away for free, times are already hard enough.

I would have given you a higher rating if I were able to talk to a representative but your phone messaging unit doesn’t let you talk to anyone. You did get a repairman to fix my garage door. I was satisfied with his work and my door is working.

Choice Home Warranty is very efficient; they respond quickly and the technician who came to my home was very professional. Unfortunately, I'm being told that while the item that failed in my home is covered by name, the details of the item are not covered and therefore, I paid $85 to find out they won't pay for the repair. I am appealing the decision, but it is very disturbing to me to know that I spend thousands of dollars for a home warranty and have to worry now that there may be unspecified details about repairs where the decision to not cover my repair can be determined by Choice Home Warranty. We'll have to see what happens. This is not what I expected from this service.

Had a recent service request completed with CHOICE and Cascade Plumbing was assigned to come by for a leak under my kitchen sink. The entire experience was handled very smoothly and professionally on both ends of CHOICE and Cascade. Turned out it was just my garbage disposal needed tightening around the seal (this was what was causing the leak). I am very satisfied with the service.

We had our garage door repaired yesterday. Will and Rod did an excellent repair job. They were professional, knowledgeable and courteous. They reviewed the problem, called Choice Home Warranty, received approval for the repairs and completed the work in a timely manner. They had our garage door repaired in less than 15 minutes. Great job, guys. I would highly recommend Choice Home Warranty to all our family and friends.

Ice maker is making ice but not dispensing ice. Contacted Choice Home Warranty via web page and completed the informational process in a very short period of time. Already received appointment confirmation. Fast service. Have been a customer of Choice Home Warranty since 2016 and never regretted it. I'm a happy customer of theirs.

No description of anything, I had a leaking faucet and believed that a part should have been changed. The tech's English was not clear so we didn't fully understand, he tightened the turn handle and did stop the leak that I could see. However I still wasn't sure about the after I start to use it next week.