Choice Home Warranty Reviews

Every experience with technicians that have come to my home has been wonderful. The actual proof will be in how my non repairable oven will be handled. The parts needed aren’t made anymore. I am curious if it will be replaced as I was told by the sales guy when I chose Choice Home Warranty for my home.

Adam my sales representative did an outstanding job ensuring that all information was explained very clearly. He seek out all possible discounts as well. He made me feel very comfortable with my decision. He also made it clear that in the future he wanted to be my contact guy with any issues.

Utilizing the online portal to make my application went smoothly. I would have like the option to speak to a live person to have the ability to do two appliances at a time for service. This would have help me to avoid missing the need to have two claims back to back. I did have to do two entries and hope that both are able to be repaired. ** And **

I felt I needed home insurance so something went out. I had something else to fall back on. I’ve had A Handyman for quite a while, but besides that talking to you guys made me realize that I needed more than that. You guys helped me so much so fast I don’t How I would’ve got through this without you guys. Thank you so much. Sincerely, Cheryl

The agent spoke too fast. Hard to understand. Got my claim in. Now let's see how long it will take a tech to get back to me. The last two time the weeks exceeded a week. Very hard when it is your refrigerator, because for the tech to evaluation the problem you have to remove all food from the refrigerator. This can cause food to spoil.

This is the first time the appointment was scheduled within few hours after the request. We have to cancel the appointment as we are able to resolve on our own due to emergency as it was midnight and fixed it immediately. This review is for Choice Home Warranty appointment set up only.

I was very frustrated because the AC was not working and I was given a time frame of 11.30-2.30pm. I called at 2.24pm to find out if they were still coming and was told that they are running behind because they have "hundreds of calls"! I asked for a time frame because I could leave the hot home and return but was told I he will get back to me but never did so until the technician called and came at 4.50pm.

I know the AI is taking over for support. I prefer to speak to someone I know is concerned about my issue. At this point I am not convinced my issue is being investigated with urgency. There was no problem speaking to someone to see me the Choice Warranty but now that I have it I cannot speak to a person even if I was willing to hold on until my call was answered.

Horrible service and not responsive. Filed several claims - was told a compressor was a “pre-existing” condition. They use expected life. I have two identical units - the second is just fine. They just do not want to pay! Secondly, fully documented with sales guy what is covered. Submitted claim - it was declined. Followed up with sales person, as well as resolution manager. No response after several emails. Summary - they want your money but try, at all costs, not to pay for service. Keep looking for a better company.

Called for a pool filter and a liner issue. First person told me nothing was covered and hung up on me when I asked too many questions and for an explanation. The second person I called was much more pleasant and helpful. She actually put me on hold for a while and came back twice while she tried to find out what was and was not covered. She found out that my pool and system were actually covered.

Stay away from this company. They send me a dumb technician who messed up my stove completely and they refused to take responsibility. I asked for them to take do review for second opinion and refused that either. It was my only claim in last 3 years and that too denied. It was only one burner was not working, now I have to replace the entire stove by paying from pocket because of this stupid company.

The salesperson who took our order almost lost the sale by his rudeness and not listening to what my wife was saying in accepting only a 1yr contract, and not taking his pre-paid 6yr policy for about $2500. I told my wife to hang up and call AX (customer for 50 years) to cancel, especially when he said we could not cancel. Another person tried a 3yr until he realized we wanted 1yr.

1st claim was with my dryer. The tech didn't have the part so he couldn't finish the job. Still waiting. 2nd claim was a clogged floor drain. The tech called and said Choice never paid him for his last job so he is not coming. I called Choice. They said they will send another Tech. I'm still waiting. From the reviews I guess Choice doesn't pay their Techs.

I called to get info on a home warranty through Choice because I was disappointed with my current company. I had read many positive reviews on Choice plus received recommendations from acquaintances. The coverage and cost was better than what I had and my representative was very knowledgeable in helping me to understand what Choice had to offer. He explained everything as well as answering any questions I had. Choice is highly recommended and I'm glad I decided to contact them. My policy is just starting but I'm confident I made the right choice.

When I signed up, and paid, for the service, I asked for the policy to review and keep for my records. I am still waiting for the policy. If I do not receive it by COB on Monday 06/17/2024, I will exercise my option to cancel. Please provide the policy for review.

The technician was professional and knowledgeable. He located the problem pretty quick and made the necessary repair quickly. He was polite too and took the time to explain the problem. I was satisfied. The problem I do have is the amount of time it takes to have the service trait done. A week to 10 days is way too long and look for another company for someone who will respond Quick.

I have nothing but great things to say about my experience with Chad, my representative. He was very professional and courteous with me. I can't wait to make a claim because I'm sure I'll get the same results from Choice Home Warranty Co. I've had this company in the past and they were pleasant to deal with.

No matter what company I use it always seem my issue is not covered under the rules. My unit was cooling until June 2nd. Then it started getting warmer. I was told it was "pre-existing" and was not covered. Then to make matters more confusing they rescheduled my appointment to "fix" the unit that is not covered. I can't afford a new unit so I guess I will do without.

They were quick to get the technician out for service. The technician was very good. However, they are now denying my claim stating the damage was due to a leak and tear. There is no leak. The technician never mentioned a leak or a tear. Not sure how they arrived at that conclusion since they didn't even take the machine apart. The bearing in the drum went out and he knew what was wrong just listening to it and spinning the drum. I have appealed.

Feniv A/C is your best service provider 4.9 star rating. Alex responded quickly, diagnosed the "bad thermostat" problem immediately, replace it, and was on his way to other calls. Highly recommend this company and hope they will always be assigned to my claims when necessary. Highly recommend this company and hope they will always be assigned to my claims when necessary. Highly recommend this company and hope they will always be assigned to my claims when necessary. Highly recommend this company and hope they will always be assigned to my claims when necessary. Highly recommend this company and hope they will always be assigned to my claims when necessary.

Plumber on time called in advance; job was completed within 15 min and he explained that after 10 years most garbage disposal needs to be replaced. He also replaced with a disposal that wasn’t that loud like my former one. That I like. Hopefully it gives me another 10 years.

My experience was 2 stars. I would have given 0, but I was actually satisfied with coverage & cost. My interaction with the sales rep was quite different & NOT POSITIVE. He was "pushy", & repeatedly talked over me, both of which were pretty annoying. But, most importantly, was the fact that I never received a call, or an email, or anything, even though I left a couple voicemails, and sent an email asking for help. No answer, no response to my messages. Nothing. Just total disregard for me as a customer. It sure makes me wonder what type of response I'll get if I have a problem. I'm certainly willing to give them a chance, but I don't see this as a long term relationship. Very disappointing.

I had Choice warranty for 3 years and had some problems: 1 - Choice Always take more than week to find a Provider. I had a water heater issue in winter and paid outside of Choice. 2- Choice always give hard time if you deceide to use your Own Provider. I had a AC issue in summer and I paid outside Choice. 3- Don't trust the Customer. I had a problem with my shower handle, the provider said was a installation issue, but Choice has replaced the parts an year ago used their Provider. Even I insist trying to explain, choice trusted their Provider who said this was an installation issue. DON'T CONTRACT CHOICE WARRANTY COMPANY

ATTN: ALL CONSUMERS: I am writing this review to warn others so they can stop pouring their money into NOTHING (can skip to@@@ if you don't want the backstory): We've had Choice for several years because our AC goes out yearly. The house we live in is 60+ years old with original appliances (enough said). Since having Choice, we've filed MANY claims, but only had 1 appliance replaced (dishwasher). Even with that replacement, we had to fight with Choice because they wanted to give less than $300 for a new dishwasher (installation alone averages $130).

Ibrahim was thoughtful, helpful and a teacher. He explained the cause of the issue and solutions. He also provided a tutorial for future check-ups. He accompanied me to the store to pick up a new water heater system and installed it in record time. He also provided his contact information in case there's an issue.

Terrible Experience with Choice Home Warranty. Our experience with Choice Home Warranty has been nothing short of a nightmare. We submitted a claim for issues that were clearly covered under our policy, only to be met with constant delays, poor communication, and ultimately, denial of our claim. Lack of Timely Communication: From the start, there was a significant lack of timely communication. After our initial claim submission, we received an email stating that our claim was not covered due to reasons that were not clearly explained. We attempted to reach out multiple times, only to receive delayed and often unhelpful responses.

For over a year I have one disappointment after another dealing with CHW. They never ever fix anything. I have always paid to fix things out of my pocket. Case managers never resolve a single thing. You send out good techs then cancel them when they need to replace a part. I wish I could say a single nice thing about CHW. You promised everything when I got the contract and delivered absolutely nothing.

What an awful company. Do not purchase any home warranty with them. They don’t fix the problem. Just put a bandaid of the issue. I’ve had the same issue for over a year and till this day has not been fixed, they just keep sending someone to replace a part and charge for it because it’s not included in the warranty and state it’s a maintenance issue. I can’t believe I paid so much money for this company. Unless you want a headache stay away. Then I call customer service and they are not helpful at all, one even told me because I was not happy, why did I call then. I couldn’t believe I was spoken to that way. Customers may not always be right but as a company there should be compassion for the customer and understanding. I’m sure there are other more qualified warranty companies with better service.

Choice Home Warranty is the worst company I've come across. They take forever to send a technician out and will keep declining coverage. They say if they don't get a technician within 48 hours, you can get your own. However, they can assign one in 48 hours but the technician can come in after a week which is totally misleading. I had a case open for a while so I followed up with them and they even tell you that a technician went out and the person at the door asked them to come at a later time. I called the technician and he said they don't work with Choice home warranty. They don't have my case in their system at all. After more than a month of calling Choice home warranty, they finally reimburse me for 1/4th the amount of the refrigerator and the case manager that I dealt with was extremely condescending and disrespectful. The worst experience ever. I'll never recommend Choice home warranty to anyone. STAY AS FAR AWAY AS POSSIBLE!

Choice warranty is a good thing to have stand behind you if you own a home. They have reasonable monthly payments and when the unexpected happens they are there and saving you from using your savings to fix the trouble. They cover a lot of problems that can arise. They are quick in response. They get you back working quickly.

It’s going on two weeks since freezer was evaluated. Parts I was told needed to be ordered. Still not repaired, almost 2 weeks now. Frustrated. I called to follow up on parts. Was told they were ordered. Not sure what to do to expedite this process. Please advise. Thank you.

The microwave is over 40 years old and failed at the end of May. The technician took the unit apart and found an "electrical problem" which he was able to repair. He was very conscientious and careful during the procedure, protecting the new marble floor with towels. It now works as if it were new.

It has been a week since the technician came, I paid him and ordered the parts he need and I still don't have my faucet fixed. HAVE LEFT MY PHONE NUMBER SEVERAL TIMES YESTERDAY WITH NO RESPONSE. I AM ANGRY. I PAID TO HAVE THE PARTS SHIPPED TO ME OVERNIGHT. Someone call me back early yesterday and sent my call to claims only to hear the same message LEAVE YOUR NUMBER

The technician from DR Mechanical gets 10 stars. Your arranging for technician gets 3 stars. Took 3 attempts to get someone here. That was very frustrating. One was 75 miles away, the second no longer does work for you. Third one a winner. He was knowledgeable, efficient. Dealing with him was a complete 180 from dealing with your employees via phone calls

The technician sent to repair the washing machine was prompt, in fact, he was an hour early, but he did call to confirm. He really did an excellent job communicating his process and findings and explaining next steps. He showed us problems he saw and didn't hesitate to replace a worn part. On top of that he was friendly, reassuring and truly seemed to enjoy his job.

Couldn’t be happier with our technician. Arrived as scheduled and completed the repair quickly. He also took the time to explain what needed to be replaced and how frequently he sees this type of issue. This is a great company and far better than others we’ve been assigned in the past.

Chris and Kelsey were efficient and delightful to speak with as they fixed the leak under my kitchen cabinet. Chris diagnosed the problem quickly and got right to work getting it repaired. It is always good to have technicians who are also very personable. I would like them back again for future work.

For whatever reason my phone number will not work in the system. It keeps kicking me out when I try to enter it for an extension for help.. I called customer service 19 times (true number) and they WOULD NOT help me. I WILL NOT be renewing my contract unless customer service addressed my telephone issue.

Choice Home Warranty refused to pay for a plumbing repair. The plumber they sent out stated that the leak was due to normal wear and tear. This caused 21 thousand dollars worth of damage. I went through the appeals process. The representatives names were Dezire T. and Jessica C. we had a 15 minute phone conversation to discuss the appeal. The amount of disrespect I received on the phone was disgusting. No respect or even human emotions. Avoid this company at all costs.

My latest claim was quickly resolved. The garage door opener stopped working. When I opened a claim it was assigned first thing the next morning. A vendor was dispatched and out that afternoon. The opener needed a new control board which was replaced. This claim was flawless and I couldn't be happier with the outcome.

Shower was backing up, toilet would gurgle when showering, toilet would sometime flush. This happened on a Friday, when I called Choice, the company was Airpro Master to come out Not till the following Monday! I called Choice back right away to see if I could get someone out sooner, they said they couldn't guaretee that. I called Airpro Master, Now my appointment is bumped to Tuesday because it wasn't confirmed! Within a 17 minute window! I did plead with them as I had surgery on my hand and could not drive. It did turn out okay. I made it to Tuesday, Careful flushing and running water, I had no place to go. For a company that says 24/7 I guess that doesn't count if you're using Home warranties, as when you call them the first recording is "Home Warranty or Cash". So I guess that is how they make their appointments.

This was my first time submitting a claim. I was very pleased with the experience. It was easy to submit it. A company was assigned to the repair pretty quickly. They showed up the next day, earlier than the scheduled timeframe and were able to successfully complete the repair. Overall, this experience exceeded my expectations.

Quick responded and professional worker came on time; showing the problem, answered the questions helpful. Explained how to maintain, how to use faucet correctly so it won't happen again in the future. I am very, very, very happy with this services.

I spoke with Adam on the phone about the details on your warranties. I was very impressed with his courteous and friendly demeanor. Adam was very helpful and knowledgeable and made the entire process of setting up a new contract very quick and easy. Will definitely be recommending Choice Warranty to my friends and family.

It must take an act of Congress or something for this company to stop harassing you after your warranty ends. They are relentless in calling you every single day and ignore all requests to stop calling you. To make matters worse their call sales don't take no for an answer. For example, I told one agent I've said no 10 times, what makes you think I'm going to say yes this time? And they insult you by saying maybe things changed and you're ready now to say yes? And never does anybody apologize for the harassment. They lie and lie and lie about removing your number.

The repair man who came ask for a detail description of the problem and then went right to work trying to determine if the problem could be repaired. He was very diligent in his work in determining the source of the problem and if it could be repaired. He was very polite and knowledgeable in explaining the problem to me. He also explained that he would get in touch with Choice Warranty who would then get in touch with me. He was very thorough in his work and had a very pleasant manner.

I found the technician to be very courteous and very nice. Explained what he was doing and answered every question I was concerned with in a knowledgeable way. Would highly recommend this technician to anyone. Got the job done in a timely manner, including a trip to get the part. Again, I would highly recommend this technician!!!

We moved into our new home and wanted to have the whole house rekeyed. My RE agent reminded me that Choice Warranty would cover the cost, but pay the $75 service fee. Choice Warranty was quick to respond with my service request and their service vendor Mr Rekey was excellent! Service tech was professional, courteous, and highly recommended!

Two Anchors Plumbing LLC gave excellent service and honest feedback on water heater. Professionally installed new one with expansion tank in under 2 hours. Tom the main plumber was outstanding. Tom answered all questions and explained everything. Ordered new water heater fast and explained how water expansion tank functioned with water heater.

The claim process was quickly and easily completed online and the referred company representative for HVAC was super friendly, caring and knowledgeable. They even rescheduled the appointment to make it more convenient for us, so they displayed flexibility. They were upfront and honest with the issue at hand and even offered their services for another aspect that falls under their company.

The gentlemen that came did an excellent job. They had to repair what the last person did that came to fix the dryer. I thought the last technician did a good job, but he failed to put a temperature gauge and burned the wiring and flipped the main circuit breaker. Absolutely

After waiting 3 days for someone to show up to make the repairs, they spent 1 and 1/2 hours here and then packed up to leave. They said they could do nothing to correct the problem in my air conditioner till further notice from Choice. Meanwhile I suffer in over 100 degree weather. I am 85 and this is a disaster. What are they thinking? I am waiting to hear from Choice now. I am sure they will not post this experience online.

Disappointed that my policy #** was cancelled in error. I didn't get a promised follow-up call from a "manager" to confirm the problem was resolved. On the original call, she confirmed the cancellation was an error. She promised to call and send an email once it had been resolved. Never heard from her again.

Our garbage disposal quit working. It was replaced with a new disposal. The Tech was polite, efficient and cleaned up after his work. The only issue I had was the schedule. I was given a time between 7am - 11am. The Technician didn't show up till 12:15pm. Frustrating wasting my morning when I could have been doing other things.

My water heater stored heating the water. I called Choice, they sent in the person within two days and he fixed it. Now we have warm water coming. I have been using choice for more than 4 years. I am satisfied and actually referring to my clients and friends. Being in real estate it is great gift to our buyers.

CHW communicated very well. It assigned a plumbing company for my service call in a timely manner, after offering me the option of assigning my own contractor to do the repair (which I opted not to do). The plumbing company was flexible with dates/times to service my water heater. We quickly agreed on a time that worked best for me. The technician gave me a call 30 minutes before he arrived (on time), quickly diagnosed the problem, and completed the repair without any problems. He was helpful and knowledgeable. I appreciate the work performed by Noah Craig Plumbing. Thank you!

Technician was extremely thorough. He took his time and took apart my refrigerator freezer until he found a possible reason for the problem. Moreover, he did not stop there. He continued looking, found another issue, and was then confident that there were 2 parts that needed to be ordered. Had he stopped at one part, he would have had to return and I would have been without a fridge for at least another week. This dedication to solving the problem is much appreciated and shows a good work ethic and caring for the customer.

June 2024 BEWARE. Do not waste your money on Choice Home Warranty. They do not provide real service, refuse claims, and are so rude. Constant run around when trying to get repairs completed. Use ANYONE but this company. Regret ever hearing of them or trying to use them.

The CSR was very thorough and thoughtful. They walked me through the process and explained how and when a technician will arrive. I had several claims that they were processing at the same time, and there were no hiccups in processing them at the same time. I am very pleased with the service.

The person providing my most recent service did a great job, and was very professional. Unfortunately, the work was not covered by the warranty, and I ended up paying out of pocket. It turns out there are exclusions for most repairs, so no warranty money is ever paid. I'm learning that home warranties are not a good idea. It's not likely that items needing repair will be covered by the warranty.

Jeff, came and diagnosed the issues and is coming back with the needed equipment to fix everything. Jeff is a very capable repairman. We are looking forward to his next visit when he will repair all of the issues. My only issue is that he has to come back and this form. I could write 50 words if the issues were fixed but they are not.

The customer service was superb from initiating the claim to finalizing the repair. Online filing was simple and easy which made tech dispatch faster. Definitely worth the policy especially for all homeowners. The tech and service company were responsive and kept me informed of ETAs In a timely fashion. Thanks.

Very professional and easy to work with. Happy with service received. I have and will in the future recommend this company to others looking for help with problems. My refrigerator has a leak inside causing water build up on shelves and in the bottom so called in and have a man coming Monday to fix it. For now have a container to catch most of the water and empty it as necessary. Looking forward to being repaired

My claim was approved after 2 months dealing with my Refrigerator. Choice claimed Sears didn’t provide them with documentation, but Sears did in fact send the report. 3 months later still waiting for my Lowe’s card to replace my fridge. And.... they only approved 986.00 to replace a 27 cubic foot Maytag with ice and water in the door. Do you know of a place you can buy a comparable fridge for that!!! Nowhere!!! This company is nothing but a scam. I will be filing a complaint in New Jersey where the company is based.

I love Choice Home Warranty! It's reliable! Great and fast response for an claim. Always the best! I'm with this company for at least 2 years! And I couldn't be happier... I always recommend it with my family and friends! Thank you so much for always helping me! I don't have any plans to cancel it! It's the best decision I made!

AC went out Sunday night. By Monday morning had an appointment with a great tech who came out and repaired the issue.. I would recommend Choice to anyone looking for a home warranty company. They are affordable and very helpful! Definitely gives me peace of mind knowing they are in my corner.

All repairs have been done well by experienced techs. So far I have had people out for plumbing issues and a ceiling fan repair. Both were done quickly and well. Right now I'm waiting for a date for a dryer repair I put in a claim for today. Customer support agents are helpful and courteous. The only complaint I have is that more immediate emergency service is not available. I understand why this might be difficult to offer though. But it would be nice.

Andre continually text me when he was on his way. Showed up on time and immediately went to work to repair the oven. He replaced a few parts and put in an order for a new burner. He was good at his job and was done withing 30-40 minutes. Andre explained what was not working and once replaced the problem will go away.

My oven would not turn on. It is an old stove. The technician came and diagnosed that it was probably the igniter. He could order a generic igniter, which would probably work for my stove. He did that and came back a couple days later and installed it and my oven works great now. Great job. He saved me the cost of buying a new stove.

Great job other than the 6 days it took to find a tech. After he came the process was fast even ordering the parts and getting it installed. Great work and will definitely recommend to friends and family. After tech left the system came up and ran like a champ after 11 days of 89 degree heat in the house it was a great welcome.

Elliot was extremely helpful getting us set up with home warranty for a house that we purchased and helped me renew the policy for our current home. Very professional. He did a fantastic job explaining the policy and coverage. I’ve put him in my address book so I can reach him in the future.

Stay away from this company. They will use all sort of excuses to not pay you, or run the services covered. We had a broken pipe on a Sunday evening. The leak was visible from our backyard, and the pipe was in the main house wall. Their first reaction when we opened the claim was to deny coverage, saying it was an external pipe, not covered. After a one day discussion, they accepted to cover, but suggested a provider to come by only 5 days later, making me stay without water, with four kids, for almost a week.

Reported an issue with our a/c system not cooling properly. The apt was scheduled for Tues but Air Zone was able to come one day sooner on Mon. Damien the service tech was quick and efficient in identifying the problem and resolving the issue. He gave us some great tips also.

It’s been two weeks and my AC is still not fixed. Every time I send them an email asking what’s going on. I get a reply that sounds like it’s automated saying that they are working on the issue and contacting the repair company. When I call the repair company they say they haven’t heard from them. Would not recommend to anyone.

The service may be fabulous, but mine hasn't started yet. But I did feel quite pressured to sign up. I am reserving my opinion until I have a claim. But I am sort of having buyer's remorse because of the pressure I felt. It does sound like a good deal now that I have time to review it.

Technician was knowledgeable and polite. Explained what problem was in understandable detail. He knew what parts were needed for the repair but did express some concern if they were available. He said he would find out and let me know. I am waiting for the technician's call but I expect to see him on Friday.

This is the third time I had to put in a claim with Choice Home Warranty since December 2022. Every time they have been very responsive. To keep it short, this last time, for my HVAC, they had a tech here sooner than expected. Hector **, quickly analyzed the issue, which was to replace the compressor and communicated that to CHW. Within a day, I had an approval letter from CHW and my estimated cost. We’re now waiting on the compressor to arrive so it can be installed. The only thing I was surprised by, was the service fee went up to $85 from $75. I don’t remember a notice from them telling me in advance that my monthly policy rate was going up, along with the service call fee.

Suddenly, my toilet started leaking profusely. I called Choice, and they sent a plumber who efficiently diagnosed the problem and repaired the toilet. It’s nice to be back in business again. Now I don’t go down the hall to use the bathroom. That’s very important when you’re old like I am.

Hopefully, a good earnest relationship has begun. All I want as a customer is a company that will back up its word when needed. Again, hopefully, it is that simple and sincere. We are looking forward to a long-term partnership with Choice Home Warranty. My compliments to the sales representative, Clarence for his courteous service.

Jeff was very professional, patient and knowledgeable with the information he gave me. He took the time to explain everything in detail where I was able to understand. I really appreciate his time and patience. If your other staff are like Jeff, you have a wonderful group of people. I know someone else who is looking for home warranty and I will recommend them to talk to Jeff.

I have been disappointed by the lack of customer service and dispatch for repairs despite purchasing a long term contract with this company (6 year duration). Automated phone system that will not allow connection to a live person only entering your number for a call-back that is questionable if executed. Online claim tickets that are updated with a 24-hour lag time.

Refrigerator was replaced after about two months. I am kind of pleased with everything except the length of time. Garbage disposal went out last week of May and still nothing, lots of time for disposal to be out. Not at all pleased. I expected faster service on both issues. Service company is 66 miles away.

Service appointment was set up and confirmed about 6 hours after initiating it. Service Tech arrived next morning within the window and texted numerous times to give arrival update. Completed checked the unit, did diagnostics, reset/rebooted the unit temperature settings, removed and inspected the ice maker. Reinstalled and it cycled back into making cubes.

The Vortex air conditioning company was quick and fast in responding to the call.. They made two trips in one day to get our ac running when it was over 90 degrees in the house and outside.. Thank you but the Choice warranty company is useless when it comes to covering any repairs.. There is always a loophole which they use not to pay a big ticket item.. Useless coverage.. The five star rating is only for Vortex air

I love the ability to file a claim 24 hours a day and 7 days a week. It was super easy to call in my claim. I received update notifications along the way. Quick excellent service. Thanks CHW. This company far exceeds First Choice. I would highly recommend Choice Home Warranty.

I had a great experience with Charlie from Fiore Sewer n Cesspool. My plumbing had buildup and a blockage leading to water leaking from the bottom of my toilet. Not only did Charlie solve the problem, but he also helped educate me on the causes and preventative care. I am very thankful that this issue was resolved so quickly.

Fix-it rep showed up on Saturday and had my dryer and stove top burner working within 1 1/2 hours. I’ve used this service 4 times now and have been very happy with Choice Home Warranty! For the $85.00 service charge and my monthly payments it beats having a repair man come out and having to pay him $100-$150 for a service charge and that not including the parts and labor.

I filed a claim for my refrigerator not getting cold and giving an H1 error code. I was told that the claim did not fall in their category for repairs. So the claim was not approved. Does not make sense having an appliance warranty company that does help with broken appliances.

Our microwave stopped heating food. Carlos came over. Said we need a part. I then got email. Said to get $191 voucher for microwave from Lowe’s and it takes one month! I said yes and will wait and get voucher via email! Now how do I install by myself?? Text microwave company to install, he text me it’s $150 to install, he suggested Lowe’s may do it for $99.

The technician, Brian, was very knowledgeable, courteous and professional. He guided us through Moen parts replacement and contact details and provided valuable information for maintenance in the future. The company was not so easy to reach, appointment schedule was not clear as requested a smaller window than four hours provided.

Courteous and accurate. Very knowledgeable. He checked everything and came up with prayerfully the right answer. Even though he had to order the parts I’ve confident that he knows what he’s doing. I will always recommend Sears contractors. Everyone that they send out does a great job always. Thanks Home Choice Warranty for always being there when I contact you. You never hesitate to reach out to me and you have the best team working for you. I will definitely recommend you.

Honestly, when I signed up last April, because AHS lied to me didn't honor their promises when a 15 year old washer was abused???? When I joined up last year, my first question to the salesperson was "When I call for a problem, I want to deal with USA only...." Know in today's world, no not a racist or anything to that nature, church I go to is half **, who are great people. Problem I had with AHS was all in Philippines, and they threw me under the bus and Lied to me. Local companies they sent, agreed with me. Process of ruining them..takes time.

Honesty, when I signed up last April, because AHS lied to me didn't honor their promises when a 15 year old washer was abused???? When I joined up last year, my first question to the salesperson was "When I call for a problem, I want to deal with USA only...." Know in today's world, no not a racist or anything to that nature, church I go to is half **, who are great people. Problem I had with AHS was all in Philippines, and they threw me under the bus and Lied to me. Local companies they sent, agreed with me. Process of ruining them..takes time.

Choice Warranty declined our repair of our AC unit on June 9th. The technician was very competent and found the repair right away. He sent it to be approved but it was not approved. We changed to this warranty company thinking it would be better than the others but have found them not to be responsive to our communications. I actually had a rep hang up on me today. Would highly recommend not using them.

- Stars are not allowed - otherwise.... Such a SCAM company. Only knows how to make money for the company, not to help customers. At least insurance companies are going to cover the repair and raise your premium, but this company just knows how to deny a service call and take the deductible. They have trained staff to deny claims. watch out before signing with them.

The replacement over of 547.00 was very reasonable. But to have wait 30 days for the gift is total ridiculous and insane. Today is june 10 and we have not had washing machine for 9 days. Have to go to laundromat. This is not what I paid. James **. I am tired of your customer service. They can only read of a script? Very poor.

I have issues with two systems. The issue with my clothes washer was addressed first, to my satisfaction. The second issue with my AC was not addressed successfully through the automated system at which time I was advised to provide a call back phone number and I would be contacted by an Agent. I have waiting about 6 hours for the call back. I find this to be excessive.

I’m a new customer with Choice Home Warranty and was very pleased with the customer service and the thorough information received by our representative Miguel **. Miguel explained the policy details and the packages offered by Choice Home Warranty that helped me and my husband to decide to go with Choice Home Warranty for our new home warranty plan.

Bruce is a polite, knowledgeable, and informative sales Representative. He provided a plan that meets our budget for this type of insurance. We appreciate his going above and beyond to serve our needs. Thank you for contacting us. We will recommend Bruce to others. May God bless and walk beside him always and your company.

I had a claim (#**), which Choice has denied in partial quoting that a certain part was broken. However, the technician sent by Choice confirmed that the broken part has nothing to do with the leak. I shared the detailed proof of the same to Choice, but Choice is refusing to work my claim and also told me they will not change their stance in spite of any proofs I submit. BTW, when asked, they have refused to submit any proof for their stance. This is just unfair and please stay away from this company.

Elliott is very professional. He remembered me from a year ago and signed me up today. What a great employee he is. I would strongly recommend him for a raise for sure. He is kind and thoughtful and fought to get me last year's quote too. I think you have a winner there.

Troy was very professional and answered all questions we had and offered options for future renewals. We discussed a lot of questions I had and he assured me that the Warranty I was purchasing was going to provide solutions for us. Thanks Troy for being a professsional, answering my questions, providing options and solutions. Thanks again Troy and have a wonderful day.

I just wanted your company Choice Home Warranty to know about one of your salesman, Josh **. Josh has been the best with all my home warranty needs. He is professional, listens, knows his product, courteous and attentive. Top notch! I would highly recommend Josh to anyone needing a home warranty solution.

I made a recent claim online and the service provider assigned to me was not one that I have used in the past and with whom I am very comfortable. I requested a change and Choice Home Warranty worked with me to schedule my preferred provider. I greatly appreciate their understanding and support.

Try to call and ask questions or schedule any repairs is very UN user friendly. It’s a nightmare to get anyone. Would appreciate a call from someone As technician was fine Scheduling is awful. Trying to recommend to other homeowners and it’s difficult when I personally are not having a good experience. Thank you in advance.

Choice sent me a contractor who did not pull permit to replace water heater. Tried to contact Choice multiple times as contractor won’t reply my call and city gave me a violation ticket. Managers at choice were super rude and did not care about my issue. Called them multiple times but no help. Now trying to get it straight myself. Be careful with them.

A CHW tech came out to check my unit on 6/9/2024. Prior technician told me that my air conditioning unit had a leak that needed to be repaired, so I called CHW. The CHW Tech said my unit was running good, but I forgot what he said he charged me $109 for plus the $75 service fee. Should I have been charged for anything besides the the service fee? I'd have to ask him again what the service was. I might have questions for CHW about that.

My HVAC unit was leaking so I called to have a technician come out and was scheduled an appointment for a Saturday. That appointment was canceled and rescheduled for Monday, which was a little inconvenient, but a technician called on that Saturday and said he could come by on his way to another location. Problem was solved.

In the past we have been very pleased with Choice. Over the last 6 months we have never been able to contact a living person. The auto generated return numbers they call back from keep getting blocked. Making it impossible to speak with a person. I have unfinished business with them. Hate the automated system!!!!

I felt like having a Choice warranty contract paid off and did what it is supposed to do with home repairs. There is always a concern that these are a waste of money and it is not worth it. I was extremely satisfied when reading through the contract that we had made the right decision on choosing this home warranty. There are so many companies that does not prove worth your time and money. We had a good and timely experience and would recommend Choice.

Very satisfied with the technician that serviced my air conditioning unit. Well-mannered and very efficient and professional. Knew his business. I would have him work on my system again in the future.

Technician was very knowledgeable and very helpful. When he arrived I had recorded the noise that the dryer was making and he knew right away what the issue was and promptly fixed it. He also saw things were behind the dryer, I guess were from the previous owner and I never knew and he was able to get them out of there for me.

So, this was a great experience. However, I’m not sure that it was the most clear claims process as I had three issues. They are all plumbing related and two were a leak found on two separate parts of the same pipe under my kitchen sink and the third was a toilet that ran a few seconds on and 20 to 40 minutes off constantly. I had to place a separate claim on each one and did the first two online and then the third one said because a similar claim was placed within the past 30 days, I would have to call for verification with the 800 number. So I did.

Read fine print. Didn’t total price but still outrageous to have a warranty. No need in having if you can find replacement parts for a decent price. Total rip off. I specifically asked what was covered and they didn’t mention I would have all these noncovered fees. I will not be renewing. You’re just giving free money away.

My A/C unit needed to be serviced because it was not cooling. Choice Home Warranty was responsive to my claim request and contacted me within a few hours to book an appointment. The A/C technician was friendly and professional, and had my unit back to normal in less than an hour!

I was content with the job that Mr. Marlon did for us this past weekend. I wasn’t happy with the job. Mr. Iris did last month. It was the same thing that you AC unit was not working properly and the fact that I had to pay for another $75 service fee that kind of hurt a lot.

You denied my claim alleging misuse or abuse, however, this would have been impossible because the house has been vacant since I last used the dryer on March 30, 2024 and it worked just fine. How could it have been misused or abused with no use? This was just an excuse to deny a valid claim.

They accommodated my not being here when he first wished to come with a change in time. He quickly found the problem and it was the compressor and not able to repair. He was very business like and thorough in explaining the issues of the appliance. He would report to Choice and I would hear from you...

I’ll just make this short. All my experiences have been a hassle. If I wasn’t already paid up for two more years I’d cancel. I don’t have fifty more things to say about how bad the service is and how you always try to not pay, you just don’t want a bad review.

Have had 3-4 claims over the last year and they've all been handled very promptly and very well - all but 1 were picked up by A&E (Sears). Would rate 5 stars but the last experience (also picked up by A&E) was extremely poor. There was a glitch in the parts order - I had the parts but the status did not reflect it. 12 out of 12 times I had an appointment and no one from A&E showed up. I called Choice 5-6 times and was assured it was escalated and would be resolved. I called A&E 8-9 times and same. No one could fix the glitch. I persisted as I wanted to try and fix the issue but awareness of the situation was never really escalated.

Choice scheduled the technician promptly. Technician reached out right away to schedule the service. They were very accommodating with the time. Troubleshooting was fast. Choice approved the replacement immediately. Work was done right away. This was a seamless experience. Very happy with choice and the company they selected for the service.

The technicians were professional and the dryer was working when they left on June 7. The next day the dryer did not turn on. I was very disappointed as I had we item. I used the washing machine and when I put the wet clothes in the dryer it did not turn on.

My experience on almost all my claims attempts have been horrible! Unfortunately, I opted for a prepaid multi-year agreement until Oct. 2026 and cannot get a refund. I guess their business practice is to lie about what’s covered upfront to get your money and make it almost impossible to get a claim approved!!!

The technician kept me extremely informed about his arrival time, and let me know immediately when he had the chance to come earlier than originally planned, which was great. He took the time to do a thorough diagnosis even though he knew there would be no service fee coming to him. He even waited about 90 minutes for the authorization for the work to come. He explained to me exactly what he was doing, which was very informative. Very professional but personable at the same time.

Work performed professionally and on time. B&B Comfort Master LLC performed the work. They first checked the outside unit and mentioned that the unit and the Freon gas was fine. The system seems to be functioning as expected for 1 day. However, I need to see for about 2 weeks how it performs.

Problems fixed! Three outlets repaired. Mystic Services was conscientious and even had to make a trip to the store for another outlet since three outlets worked on the one line. Very pleased now that the outside sockets work. I cannot think of anything else to write except to say that he was friendly and professional.

Well it’s been 12 hours and I still haven’t gotten a reply. I would like to know what you are doing to get this resolved for me please so let me know when you are able. Thanks. David. Ps You need to be the one to tell me what happened.

I was very pleased with the technician that was assigned to my request. He was very professional, informative and courteous. His name is Ben with Top Air Services. Thank you Top Air Services assigning Ben to my request and I look forward to working with him and Top Air Services on future request.

6 days without AC in Houston. Small leaking in AC gas pipe. They determined was not normal wear and tear.. Not covered... My mum is 94 yo with Alzheimer's. Nobody contact me in the last 24 hrs.. Be very careful with this company...

The guy that came out was great and polite. Did a fantastic job on the AC. Went the extra mile. I would give him 5 stars. Also the CHW email was great, it keep me informed with everything. All the way til the tech guy came out to the home. I'm very pleased with the service. Keep up the excellent work. Thank you.

I wasn’t pleased that we had to find our own repair man. But that is fine. So now we are awaiting our reimbursement. Hoping Choice live up to their agreement and reimburse us within the 30 days as they agreed. Just wish it would not take so long to get our money back to us.

The technician that came out was awesome! He was Very friendly and professional. He had us back up and running quickly, even coming late in the day. I would highly recommend him. Thank you for your dedication to customer satisfaction. We may have to call him again, though. We have another air conditioner that needs service. I'll be happy to see him again.

Your representative, Robert, was very knowledgeable, easy to understand, and helpful in explaining your warranty program and your services. I would recommend friends for your service. And I would recommend that they talk with this representative for an explanation and any questions that they may have. I look forward to the service. Hoping I will not have to use your service as I hope all is well but feel comforted knowing I have your coverage.

The heating and cooling guys came out in a timely manner. They were both also very kind and got my air conditioning working again in no time. They were in and out. They had to replace the air condenser, fill with Freon, replace a sensor and a couple of fuses.

I needed further information about coverage, left my number to be in line for a call back, but the calls never came. Sometimes to speak with a representative is much more help than what is written on the contract. I did get a technician to my home quickly as needed, but I still needed more information to know exactly what is covered.

Did not repair the problem with the toilet. After flushing water drains out of toilet bowl within 30 minutes. Where is water going? No water on floor. Could it be problems with parts in the tank. Repair person was polite and friendly. Can you please send another plumbing company. Try Cullman or Arab Alabama. Both are within 12 miles from me. Need this fixed. Water bill is up.

Eddie came out from Green Plumbing LLC, quickly diagnosed the leaking problems, and gave us several replacement suggestions. He then proceeded to get the parts and fixed the problems. Very professional, knowledgeable, and a nice person as well. We appreciate dealing with such a competent and caring professional.

Bought a basic contract 2 mos ago. My LG Fridge started making weird noises then the bottom (freezer drawer) ice maker stopped producing ice balls. CHW set an appt within two days, repairman said it needed to be replaced and in about a week they had the second appt set, replaced the part and now working great again. I recommend CHW based on my experience.

This is the 3rd time I have needed chw..3rd time waiting for over a month for service. Multiple calls, techs not showing up. Customer service is horrible... You need to go through resolution.. Where they yes you to death... And still nothing is resolved...But be forewarned again, 3 claims. 1st one 3 mos..2nd 4 weeks, 3rd 4 weeks. Hopefully it's not an emergency. They aren't readily reliable.

Choice Home Warranty has been great to work with. We had an issue with our garbage disposal and the plumber that came out provided excellent service! Would definitely recommend using Choice Home Warranty to others. ;) We have been with the home warranty company for years and they have been great to work with!

I will admit that trying to get ahold of my case manager was a bit of a struggle, but when finally got hold of him We came to a fair agreement on the replacement of my dishwasher value. I recommend Choice Home Warranty to anybody who needs a warranty. And opt for their 6 year plan, what's the best value for your money.

The representative from Choice Warranty was courteous and very professional. She was able to finally find us a first-class plumber to fix our problems. A job well done! I would recommend Choice Warranty to anyone. This warranty company has served us for more than 6 years with high rated responses and response time.

Over the past few years I had to call Choice Home Warranty on a few occasions for various reasons of equipment breakdowns or failures that we all encounter as homeowners. Hot water heater went out and needed to be replaced, same for kitchen oven. Ice maker was able to be repaired as was the dryer belt replaced. On all of these phone in claims the service reps were always on time and there within a day of the claim being reported. Who could possibly ask for better service than that? Not to mentioned that all their service reps were experienced, knowledgeable, trustworthy technicians that I felt very comfortable working with. I would highly recommend C.H.W. to all my friends, family and neighbors.

Gateway Home Services of AZ LLC is great to work with. We still haven't have the dishwasher fixed because we are waiting for a part. Mario is very professional and very nice. He Mario and his son looked at the problem and even took a little video of where the leak was. Very happy so far. Will let you know when they put in the part they had to order.

Tech analyzed problem. My concern is why it took weeks to find a tech and the delay resulted in a hardship. It required me to get assistance to provide another fridge on a temporary basis at my cost. Because of the long wait there was food spoilage. Your sales rep said you had your own service people which was not true. In any case the tech you sent analyzed and resolved the problem.

My service man was completely helpful and fixed everything that needed to be done to repair my refrigerator. He knew what was wrong with it. He had a good attitude and was done in just a few minutes. I was happy with the labour and service done by my repair man.

The last repair was for my AC unit. The first technician didn't show up for his appointment and didn't answer phone calls. But Harold (Sears Home Service) was the next technician. He stayed in touch with me and did a great job. However, the two claims I made prior to this was for toilet stoppage and a cracked bowl. I wasn't all pleased with the way those two things turned out. So, three stars was the best rating I could give.

I haven’t had service on my air conditioner yet. It’s been 4 days now and I’m still waiting. Not too happy so far. They say I can call someone myself, but then I am out a boatload of money until they pay me back. But how long will that take?

Michael ** was friendly, professional and informative, providing us with options about the plans and the differences between plans. We had been with Sears for 20 years, so this was a big leap for us to make a change. Michael explained about the coverage, the cost, etc in a very succinct manner. We feel comfortable with this company and support, should we need help. Thank You, Michael.

I had an issue with my range. The tech responded and stated the repair could not be made. So I recieved an email from Lydia **. Because I didn't agree with the amount of money I was being issued to purchase a new range. I called the number and Miss ** answered. Ms. ** was wonderful. Took her time and helped me. All representatives should be like her.

To be honest my only experience with CHW was my conversation with one of the specialist, Curt over the phone when I called to find out information about this company because I want to make a change to my Home Warranty company that I’m with right now. Curt was informational about the Choice Home Warranty company. The price he quote sounds presentable to me and was less than the warranty company that I’m with.

I had a plumber fix pipes and floor fitting and I installed new toilet. Overall cost around $250 for toilet and repairs. Is there any refund I can get. Please let me know if you can. So far I used warranty once, also this one. I'm am very happy with the rapid process and the friendly customer Support. I'm recommending Choice Home Warranty to everyone I know. Thank you so much for the assistance and I am looking forward to using warranty if I need, it's comfortable knowing that I have warranty.

Terrible Experience with Choice Home Warranty. I placed a claim with Choice Home Warranty for an electrical issue, and the technician they sent out told me it was due to wear and tear. However, later, I received a call from the company stating it was a broken breaker. The technician never mentioned a broken breaker; he specifically said it was wear and tear. This company is a scam! Before you purchase coverage with Choice Home Warranty, be aware that they are just scammers. They will take your money and fight tooth and nail to avoid paying for any broken items or issues in your house. Save yourself the trouble and don’t buy their coverage. This has been my unfortunate experience with them.

David was very professional, an asset to the Choice Warranty company. He took the time to explain the problem and possible solutions. Our washer was 15 years old which was a challenge, but he stayed on job until a solution was found. David from A M Appliance has an excellent personality it not just a job, but his reputation as a repairman.

The technician communicated well and was prompt, Is kind, patient, did the job well, showed me the burner is turning on now, waited for me to vacuum behind the stove and then pushed the stove back in for me. He went the extra mile! From start to finish, there were no problems whatsoever.

I would recommend Choice Home Warranty but only for certain people, the lack of human interaction when submitting a claim and the claim process is very difficult to understand what is happening and when you will be taken care of. You just receive email contact which doesn’t really help or give you an accurate understanding of what is happening with your claim.

I was so excited to do a comparison with Choice vs. another home warranty provider. The service that I received from Chris was exceptional! He quoted all the detailed information that I needed to make a decision and I will be receiving a free month because I am a referral from a family member!

AC went out. I have breathing problems so AC is important. I called Choice Home Warranty on Tuesday. The service provider scheduled the appointment on Wednesday, and on Thursday it was fixed. They found the problem and fixed it within 45 minutes. I was so grateful and happy that I had chose Choice Home Warranty to protect my home.

My machine stopped working and the same day I made the claim, Choice had an appointment scheduled for a couple of days later. The technician from Shawn can fix it LLC came early and diagnosed the issues and quick and filed his report with Choice while still at my home to ensure prompt claim review and expedited determination.

Muhammed was on time, professional and very knowledgeable of his work. I would recommend his services. He took his time to make sure he saw what was wrong with the unit. He explained what filter to get and knew where to look. Very friendly and respectful. He answered all my questions and took the time to explain. Thank you.

I can't say enough about how happy I am. It's the 2nd time I've had to call you guys in 3 years of having this coverage, and you didn't let me down. The plumber (Andrew ** of Reid's Precision Plumbing), was outstanding. His knowledge, professionalism and customer service was among the best I've dealt with in my life. Thank you very much.

This company is a sham. They do not cover all the things that they claim to cover and certainly not a good grade of replacement items. The customer service options are horrible, and they force you to code in your phone number for a call back. A person calls back from a home or call center, asks questions, repeats the same things over and over as if they're going to help you. Then they tell you that they'll transfer you to a claims specialist and when they do, the same menu comes up with the same directives.

Difficult company to work with. We filed a claim on our 20+ year old hvac system which was inspected before the house was bought and they denied the claim saying that they were improperly installed although they have been with the house since construction and were the same units that were deemed in normal working condition when we purchased the house less than a year ago. Now Choice wants to deny the claim even though they have run for a good 20+ years before perfectly fine and had no known issues.

Punctual and Good communication. Fixed the issue and gave details on what the issue was, very professional. Texted on the details on arrival time and came on time. Helped take things out of the refrigerator and fixed the issue.

Choice Home Warranty sent us great technician. Hi is efficient, quick, courteous, kept us up to date with ordering of parts and repair appointments. Claim process with Choice Home Warranty is easy and quick online and by phone. Operators are knowledgeable, helpful and work with customer's interest in mind. We are happy we chose CHW to maintain our appliances.

Starting with Lindsey at the office who was a big help before and after my work and then Brandon **, the technician, my experience was excellent. Lindsey was most helpful in assisting me in establishing an account for future work with my HVAC system. Brandon was pleasant, professional and knowledgeable and made me comfortable that the work was done proper and well.

The water was almost stopped from dripping in bathtub, it left the tub a deep orange yellow, rusty, nasty looking. It needs to be replaced also, your company would not replace it and also wants me to pay six hundred dollars to fix the leak problem. You took my money for years but when I a 100% Disable Veteran needs help you don’t

I’ve been very pleased with the level of service and care this past year. You have definitely made significant changes for the better and it shows. I am noticing that you have more service providers, I have not had to find my own, and it is prompt response for coverage.

Robin was great. After being without AC for 2 days waiting to get a technician assigned I find out I finally got the technician appointment scheduled for the following week 8 day ahead. I escalated the issue and Robin was able to help me to no only have the tech coming sooner but to have the AC fix it the following day she got the case escalation. So we were only 4 days without AC. Initially, before escalating the issue it was going to be more than 10 since a part was need it to order. Thank you Robin for showing caring for the customer

Associate was professional, very knowledgeable. He knew exactly what to do. He found the problem quickly. He was friendly and answered all my questions. He showed me pictures and videos he took and explained the problem. The washing machine wouldn’t spin all the water out of the machine. The washer is leaking water from the bottom of the machine.

The technician arrive when he said he would. He Stayed in contact with me. He Gave me options to fix temporarily fix a small part of a bigger issue and told me how to get the job done right so that I wouldn't it wouldn't continue to be a problem.

I couldn't believe the price! The customer service rep was so nice and explained things so well. My husband and I now have peace of mind. We are in our 70s and we don't have to worry now about the expense of repairs or replacements of very expensive systems in our house. Thank you so much.

This is my first claim, and I am starting to regret switching from AHS to Choice. The contractor who came to my home was extremely impolite and seemed primarily concerned with charging the service fee. He didn’t diagnose the cause of my problem and said he couldn’t do anything if the problem didn’t occur in front of him. I had to beg him for feedback, and when I asked about the next steps, he only said he would notify Choice, and they would decide what to do. After he left in a hurry, the problem happened again, so I recorded a video to send to him. When I called to ask if he was interested in receiving the video, he showed no interest. I sent him the video, but he didn’t reply. I am very disappointed. With my previous insurance company, AHS, the contractors were at least polite and attentive.

Technician was on time. Was very thorough in his work as well as his explanations of my problems and solutions. The next question is not a very good one nor an accurate one. Would advise others to give the contractor a try.

This Air conditioning company Tech was great when my Air conditioning broke in South Florida - he came right away and was able to get the part to repair it quickly - super nice and respectful guy and very honest - I would recommend this company for regular Air conditioning and emergency too.

Jeremy came very promptly and had it cooling in no time!! He was very knowledgeable and I already recommended him to my daughter. I will continue to use Home Property Solutions for my furnace and air conditioner winter and spring preventative maintenance. He rearranged his day to work with my schedule.

Hard to finally getting the motor blower fixed, It took several months to fix it. Three service men came to my home to inspect the system and the A/C. They all identified the same and Home Choice Warranty would not authorize the work, it took four months to authorize the work. Thank you.

DO NOT BUY!! We bought this home warranty after reading some reviews online. All I can say is they must have been bought and paid for reviews. I spent THOUSANDS on this warranty to "cover" my home for 6 years. They literally cover NOTHING! They claim they will when you buy it. But when you make a claim, as I have made several, they find any abominable reasons not to cover it. We paid extra to cover our pool, and our hot tub. Made a claim, they had no technicians that wanted to do the repair for Choice rates. So No one would accept the ticket to do the repairs. So I ended up doing them myself. My washer broke, needed bearings, they wouldn't cover it because we must have abused it, or overloaded it for the bearings to go bad. My AC went out. Nope. Wouldn't cover it either. DO NOT BUY. Find a company more reputable if you must have a home warranty. Choice is a scam. Save your money.

When I filed my claim you assigned a contractor who couldn't come for a week. During that week I had no communication from them, I called you the day before my appointment and mentioned the fact I had not heard from them and you sent them an email. When they didn't show the day of the appointment I called, nothing. You finally sent Spring Pools and they were here next day. My pool set for 10 days.

I called, left my number, and was called back within 15 minutes. I explained my situation and I was told that I would hear back from a HVAC company in 24 hours. I was emailed within 20 by an HVAC company who said they would be here tomorrow between 11 and 3 to fix my system. Thank goodness for Choice Home Warranty!

Choice is great, until they're not. I gave them $2,500. I recently filed a claim for a dripping bathroom faucet, paid my "co-pay" to the plumber when he showed up, then Choice wouldn't pay to fix it. Now, I'm out $60 and STILL have a dripping faucet. The first couple of years, Choice was okay. But once you reach a certain number of claims, or once the repairs go beyond what you gave them up front (in my case, $2,500) they start denying even low cost repairs after that. Such as replacing a $30 faucet. If they won't replace a $30 faucet then don't expect then to replace a major appliance that goes bad and can't be fixed. They'll come up with any excuse they can pull to avoid paying out. That's apparently Choice's business model.

Our claim for the replacement of a failed AC unit was denied by CHW based on a loophole in the contract language. The failure of the unit is age-related (originally installed in 2005) and not due to any subsequent leaks of refrigerant and any water damage. In my opinion, CHW used the determination of a CHW-designated contractor to deny our claim. I was offered the opportunity to appeal the decision. I chose to be proactive with a different vendor rather than endure the appeals process though our summer months.

CHW had three different technicians come out to service/inspect/diagnose the A/C unit, the fourth one never even called to say he could respond to our request. Each had to conduct their own diagnoses of the issue. There was very poor communication between the technicians and CHW. None seem to be able to share the A/C information such Brand, model, nor what the problem was. The process took over six weeks to final get the A/C working properly. Two of the technicians stated that Fan Blower needed to be replaced, CHW wanted to replace the blower fan with an aftermarket Blower Motor.

David sold me! I researched AHS, Fidelity and Choice. It’s really hard to decide between the companies and the plans offered. As a consumer you’re just hoping that when the time comes that I have a need to use the warranty they will be there to resolve the problem without a hassle. I felt that I could trust David for his sense of sincerity and knowledge that he provided to me. He answered my questions and I felt comfortable in going with Choice. Secondly, the price of the plan was the most reasonable. I appreciate the additional month and the $75 service call.

He was very helpful, answered all my questons. Mr. ** made me feel as if, I made the right decision to go with you all. I was very pleased with his knowledge of your company and the offers you all have. I really don't have anything else to say. I shall see if it was worth it. :)

The air conditioner was running but not cooling. The technician was running a little late and called me to let me know. When he arrived, he promptly went up to the roof of the building to check out the problem of the air conditioner. He called me several times to have me turn the air conditioner on or off. He quickly discovered what the problem was.in a short period of time the air conditioner was up and running. It was apparent that the technician was very knowledgeable as to repairing the air conditioner. Jacob then met with me to take care of the paperwork. He was both very polite and professional. I would highly recommend him and the AB&E Heating and Cooling company.

I have been a customer for years and was not afforded enough to get new appliance without out of pocket expense. When I spoke with a case manager one increased the amount slightly, while another did not at all on a fairly new washer (less than 2 years old). I have been happy with service up until recently.

Fast and prompt claim response, was easy and phone conversation was helpful and the person who answered the phone was kind and friendly. The information given was helpful and accurate. Easy to use the portal and the portal is not hard to use. Email sent are good guides for the portal and helpful

Slow leak in storage room damage to walls and floor. Repaired quickly. Technician worked quickly to find the leak. And then repaired it. Cleaned up and was very knowledgeable and did a great job. Not sure what else I can say. Appreciate the promptness and speedy service as well as knowledge in what he was doing. That is all I can say.

I have no experience using this program. The program is easy to follow and thank you. The technician who come to fix our Air condition is very friendly and professionalism. I would recommend to my families and friends. I am not a good writer and this expecting me to write more than I can. Thanks

Sam did an awesome job. He explained the reason for the leak very thoroughly. Would ask for him again! He was pleasant and his work was done neatly. I feel confident that my refrigerator will not leak any longer. Will also refer Sam to my friends and family in the future.

The technician was very accurate and good and repairing my air conditioner. Even though he didn’t show up the day he didn’t show up the day he was scheduled to nor did he call because he had cell phone issues, he came the next day. Once he arrived, he knew exactly what was wrong with my system. Now my system is working fine.

The positive - when we finally had the service call from RKS he was professional and efficient - of course we paid another $75 (which is required). Bottom line we have paid 3 years in advance for inferior service from your office side and it costs us $175 rather than $75 / and a very long wait on service.

I had a very good experience with Dezire ** case manager and she handled the case very smoothly. Very prompt and on highly recommend the service that she provided. Even though initially was not approved but when explained to her she handled the situation very professionally and and solve the problem.

At first, I was going to cancel because I had some many other things to do that day. But, after the CHW rep came out, he diagnosis the problem, and did a fantastic job. So glad I waited. I would make a humble suggestion to allow the company to send you their best and make sure you are prepared for their arrival. It will make a big difference.

Dishwasher repair was an EASY experience. Tech arrived analyzed problem had part on truck and repaired. Entire service call was less than 20 minutes. Service tech and company kept us in the loop and were very professional and Punctual. Would be happy to use them again. Very satisfied with the overall experience.

Was very good ~ the timing/wait was way too long. Should have been much sooner. I think we waited too long / 5 days without use of our kitchen sink and dish washer. Once the tech arrived the problem was corrected with less than 1 hour. I do wish they could have come sooner, and we would not have been without the use of our kitchen.

The communication with CHW representative was very positive. Keisha asked the appropriate questions to evaluate the problem and assisted me setting up the claim and sending a technician without delay. The technician arrived on time as indicated on his reply. My AC was working again within an hour. Great service from CHW.

The A/C technician came and repaired our air conditioner in a timely manner. I am very pleased with the service that was done. He even showed us how to clean our line so that we would know how to keep the air conditioner from clogging up in the future. I highly recommend Choice Home Warranty.