Choice Home Warranty Reviews

It hasn't been good with Choice and when my contract is up, I'm gonna go with a different company. In the winter, I called them for my furnace one time and they never got back with me. We had to have it repaired ourselves. They said to submit the paperwork and they'd reimburse me but that never happened. We had to have the furnace looked again and they set me up with somebody who never showed up three times. So we had to do that ourselves. Then, I had my washing machine break down and they said they would give me $400 for a new one, which they haven't given me, but the cheapest one I could find, I had to pay an extra $400. One of the reps that I talked to was absolutely hateful and said, "You ought to be grateful that you're getting $406." I pay a little over $400 a year for Choice and if this is the case, I'll go with my old company who has better customer service.

We have several issues that needed attention in our home and have had to call for repairs. We can honestly say that we have had no issues in getting the items fixed and in a very timely manner. We called and requested service and it was fixed and we are satisfied!

My phone call with Jake ** was very friendly and informative. He made me feel very welcomed and the senior citizens deal of paying the 6 years upfront was more beneficial. If it weren't for Jake's great phone skills of making me feel like I was a friend, it all could have been a lot different outcome. I would be happy to recommend your company to friends.

I called Choice Home Warranty, left a message that my hot water heater and A/C unit had stopped working. I was sent a text with a claims phone number in it. I called that number, and a recording came on stating I could file a claim online. So I did that. From the 1st phone call until I got through with the online claims took approximately 20 minutes. Is that great or what. There was no putting me on hold, no let me see if I can find you the right person to talk to. Or anything like that. It was the easiest thing I have done in a very long time. Choice Home Warranty, you gotta try em for yourself and see how great they really are.

HORRIBLE! And I mean horrible! Case managers are completely worthless and play a constant game of circles saying they couldn’t reach you, not answering emails, when you call them they don’t answer….the list goes on and on. No matter what is said or proven they throw everything back on you as if it’s your fault. Wouldn’t even so much as give me the information as to where I can refute my claim further. If you want worthless, look no further. They had a suspicious subcontractor come to our home and further damage our appliance (microwave/oven combo) then deny it ever happened.

Awful service. Been over a month and they still haven't done my dryer repair. Followed up multiple times and they say, all I can do is wait. They don't want to help you with repairs they are obligated to perform.

Orel was extremely professional, knowledgeable, and helpful throughout the entire process. He took the time to understand my frustration with my previous home warranty company, which had raised prices without any notice. Orel not only listened but also provided a much better policy at a significantly lower rate. So far, this experience has far exceeded my past interactions with other companies. I truly appreciate the transparency and customer care—highly recommended!

My Central AC unit quit working last Friday. It's a good thing I have Choice Warranty going on 6 years now. By 10:00 AM Monday a AC technician came to my house and fixed my AC. I will keep my home warranty with Choice Warranty, because they do what they say they will and that's all you can ask for company to do. Thank You. John **. Happy Customer.

After careful research of several companies, I chose CHOICE, and it was a good one. Jim contacted me immediately and answered all my questions and gave me offers to help me with my decision to sign up. Trust and good reviews along with Jim's excellent information it was an easy "choice" for me. Thank you CHW.

Raymond from Save Now Cooling provided service to our request for diagnosis on our AC not cooling. They arrived within the time specified and provided us with more details on the issues we were experiencing. They were professional and efficient in handling the repairs and we appreciated the quick response time after submitting our claim. We would definitely recommend Save Now Cooling as an excellent service team!

The technician was very efficient but the decision was made by Choice to price out parts for our broken water heater instead of replacing it. A new one was $850 to purchase but you wanted to charge us over $1100 to repair. Since labor was supposed to be paid for and I had your warranty, what did I get from the warranty. What a scam. Very displeased with this warranty!

I knew it would take a couple days being I started my claim on Saturday of memorial day weekend. They did get it assigned and had a tech out here Tuesday morning. The technician from Sears home service was very polite and knowledgeable. Got right to work explained everything he was doing and now All good and cooling off again.

I spent $1500 on a 3 year warranty. In that time I’ve filed 2 claims. One for a water heater that cost me as much as if I bought it from a company myself without the warranty. The most recent was for an AC unit that the company that serviced it said that it works fine, likely has no leak but is out of refrigerants. Meaning when my claim was denied for a “leaky valve” it will not be covered. What’s the point of a warranty if they do not assist in anyway?!??

If I could give a negative number as a review it would be negative 5 out of 5. This company practices are illegal at best. I had read that the company was horrible when it came to it practices but now I know for myself. Choice Home warranty charged my credit card without my authorization. I did not renew a policy with them and they have charged my card twice after being told that I would not be renewing my policy. That constitutes fraud. Watch out for this company. Not sure how they received a rating of 4 out of 5 by other consumers.

Cameron was very easy to deal with and was very knowledgeable and professional! The pricing was very competitive and applicable. I will recommend others to the company and tell them to call Cameron. Very competitive and processes claims quickly when used in the past! Love the option of using my own service contractor.

The technician arrived promptly to inspect my non-working garbage disposal. He was professional, courteous, and quickly diagnosed the issue as an electrical problem in the wall. Though he couldn't fix it himself, he clearly explained the next steps and suggested calling an electrician. I appreciated the quick response and honest service.

The repair person did not do an accurate assessment of my washer. Therefore my claim was denied. Why should your customer suffer because of the incompetent repair person. I also feel that my appeal, what's not looked at properly taking into account my situation. I signed up for a 3 year plan. It seemed like at the end of the plan. It is not being honored properly, I will never in life do a three year plan again or a plan with this company, due to the way they handled my situation. Thank you for allowing me to voice my situation and concern.

I was very satisfied with the service received from Choice Home Warranty. They have been very attentive and professional with my issue. They were very communicative and followed up appropriately. I found them very easy to work with. I would definitely recommend them to others. Thank you for taking care of me!

Filed two claims with Choice Home Warranty for leaking hot water heaters, and Choice didn't schedule plumber for three days after filing, thus creating significant water damage. Gross Negligence by CHW.

My Dryer heat and timer stopped working and I put in a claim to Choice and the responded within two hour with an appointment with a local repair company. Love the quick response to service order. Thanks Choice Warranty. Your quick response was appreciated. We will recommend you to our family and friends.

Is I am happy with choosing Choice Home Warranty ...For me and my wife and our son., property single family home at **...My name is William A ** Jr..My email is ** and my cell tele # is **..and my wife cell tele # is **.... and again is I'm happy that I signed up today with Choice Home Warranty company and thank you for being there and being available...William A ** Jr. here!!!!

Checked the system. No leak. Good company to work with. Not much more to say. Can we use them as a vendor.? It's hot here and we need a reliable machine. A different price and the system is very much better to work on that one and it was really 👌 to be able.

The Agent was knowledge and thorough (he spoken quite quickly) in his presentation of the warranty. He was polite but assertive in answering my some what detailed questions. When the time came for me to make a decision as to whether I was going to purchase the warranty he presented several options. After I committed to purchasing the warranty he asked several more questions and presented options to me that lowered my monthly payment.

Technician from Fusion Climate was very knowledgeable, professional and efficient. He recognized the problem right away and made the necessary phone calls to resolve it without needing to come back another day. Based on the performance of this one individual, if we should experience a similar problem in the future, we will definitely ask for this same contractor.

Choice Home Warranty was offering more coverage than the other companies. So I signed up with them and I've had them for two years now. Their claims reps have been good and their technicians have been excellent.

The spring of our garage door broke. Choice very quickly got us in touch with a technician who served us quickly and excellently. We have no complaints about the service. We were very disappointed that Choice says they cover garage doors, yet we had to pay the $65 service charge AND $123 for the spring. Choice paid $59, which is outrageous.

The young man was very pleasant and efficient. He explained what the problem was and what could be done to happen to get us back on our feet. I am sure that we will be taken good care of and I will recommend you to all who inquire about your service and program. I look forward to our future business interactions and especially getting a running refrigerator. Thank you.

The technician from Bernie's appliances came in. He looked inside the oven and he knew exactly what parts needed. He was very respectful. He put on booties. He was very kind and just a nice guy. Choice immediately got somebody for me they didn't show up. When I called Choice back, they immediately had a call from Bernie's. So happy with this company. And so happy with Choice Home Warranty. Quickly take care of an issue.

The serviceman was great. He knew his job, and he was able to replace the light switch quickly. He explained what he needed to do as he worked. He did not leave a mess after he completed the job. I would like to use the company again for my electric work.

Repaired the furnace. Came to the house twice and knew what needed to be done. Ordered part and came back a few days later. Furnace is now working well. Very professional and was on time both times. Will call this company in the future for any additional repairs. I have a six year contract.

Customer service explained everything I had questions about. She was very nice and helpful. I am a new customer. I have not used this policy yet therefore I really don’t have much more to add. I will see how my satisfaction builds or declines once I actually use the policy.

I had to wait over 1 week for service to make a visit. Then, after paying a deductible of $100, in addition to my monthly premium, I only received a wholesale price to replace the broken dryer. I could not buy the same quality. Why do I want this product? I’m not coming out ahead.

Recently, American Home Shield hired someone who are doing electrical work for me to address a lighting issue in my rental home. Where my property is located, it is difficult to get people who know contractors to get the work done. To get somebody to travel an hour and a half to that location, their choices are limited. I have had another home warranty, but they were very expensive. Choice is less expensive, and you get what you pay for.

Repairman, Jason, was on time, professional, courteous, and very efficient. Jason discovered washer motherboard was bad and installed new board which he had in inventory. We are very pleased with SR process and repair. Very glad we had Choice Home Warranty! We hope to never need the warranty in the future but if we do, we know we are in good hands!

Great service and delivered in a timely manner. The technician was experienced, friendly, and offered excellent customer service. We were very pleased with the outcome of our repair and the advice given by the technician to ensure future operational excellence with our appliance. Thanks for your service and quick response.

When there has been a repair person that you prefer, I'd appreciate if that person could be assigned, when requested. I was happy with my repair, once I could have who I wanted. My experience was very positive once I didn't have to wait for hours, for someone to pick up the job.

Dryer stopped drying laundry. Put a claim in and made an appointment for technician to come out. Tech was pleasant and quick. The parts needed were 2 weeks out. It was repaired in less than a week. Only downside was the time it took for first inspection. Wish it was in one to two days.

The technician Michael, arrived at my home at 3 PM. I had two things that needed to be done. I had a runny toilet and that was fixed. I had an outside faucet that was dripping. He had to go and cut my drywall on the inside to get to the outside faucet that was running. He was able to change fix the faucet, redo the drywall and everything look very well. So far today the outside faucet is still doing well. Thank you, Choice warranty for sending Mr. Michael out to help with my work. He did a fantastic job.

I put up claim for water leakages in the neighbor's garage which is underneath my kitchen and laundry room on Monday morning but the plumber came only on Wednesday afternoon. The appointment should have been much sooner keeping in view water leakages. It damaged ceiling of the neighbor’s garage. He didn’t find any leaks in water supply pipes.

I believed the agent that took my call, needs a little more training prioritizing scheduling visits. Especially when there is a senior with health issues like Hypertension and stroke. A week waiting for a Tech to see what the problem is, can be very dangerous. I spoke to Sears Technician. Was more helpful, concerned & Pronto. I gave them 5 ⭐️.

Service man was on time and very very nice, and knowledgeable. He repaired our refrigerator with a hour, and explain to us what went wrong. It was excellent service something we need more of in our world today. My hat off to Choice home warranty. I will continue to use Choice as my warranty company moving forward. I rate the whole process a 19!!

This is the second time we used their service. Our first experience went great. We had a new problem with the Air Conditioner and they responded right away. I'm very satisfied. I would highly recommend this service to my friends. They can be trusted. We contacted them over the weekend and they were available 24/7.

Karasik LLC. He was prompt, professional and is keeping me updated throughout, and also a very nice guy. Thank you Choice Warranty and my experience with Choice has also been outstanding with both of my encounters, quick and professional. I certainly will tell all about my experience to friends and family. Thank you for making the entire process so easy and stressful.

When we purchased our home, the previous owners already had Choice Home Warranty. Their customer service was very good. I had never used a home warranty before and was very leery at first. But we had experienced that they responded quickly, provided the answers we needed, and sent a technician promptly.

It’s been excellent with Choice. I first heard about them on the internet, and I love them. They're doing a great job. Overall, I recommend them to everybody.

One time, we had a problem with black mold in the drains. They had a problem getting somebody out, and it took a while before the contractor came out. When they finally got somebody out, he snaked out the drain, but it didn’t go, so he wasn’t able to fix it.

Filing a claim with Choice is a rough process. They don’t make it easy and they have nasty customer service. I did have one good experience recently but I’ve had more failures with them than success

The technician arrived four days after the initial request and charged us $150 for the visit. Since then, I have been calling Choice every day, but there has been no progress. The company has failed to provide any reports, and now, ten days later, the job is still not completed and the probe issue remains unresolved.

Advance Air Solution is very professional in their customer service. Jane promptly arranged for a technician who resolved my AC issue the same day. I highly recommend Advance Air Solution to my friends and neighbors. On behalf of my family, I’d like to express our sincere appreciation. Please continue maintaining your outstanding professional attitude toward all your customers.

The compressor had burned out and it was replaced. The tech also suggested that I buy another item which would make my compressor work longer and installed one on each one of my 2 units outside. I'm not sure if the item was needed but if I didn't get it I might have to pay for another visit. The entire call cost me $575.00, I just hope they were correct by what I was advised to do.

CHW is effective and efficient. They attend to issues as quickly as they receive it. The staff I spoke with readily sent me an email to confirm our discussion. I am awaiting details of the technician. She was very polite during the conversation and had a clear understanding of what I needed.

Submitted online claim. Received email providing the name of the repair technician and arrival time. I called the technician and was told the arrival time would be different than what the email stated. I received a second email from Choice stating a different arrival time for the technician. I called the technician to verify the updated arrival time provided by choice. I was told the update time from choice was incorrect and that choice doesn't verify arrival times with the technician. I ended up sitting around the house waiting for the technician. I recommend that choice never provide an arrival time if the technician without verifying it with the technician. The technician did arrive and did outstanding work on testing and repairing our dryer.

The young man who came from C & C Solutions 24/7 was very polite and nice. He explained what was wrong with my AC Unit. I would highly recommend him to others. He also came after hours to work on my AC Unit so I would not have to wait for several more days to air in my house again, instead of waiting until Monday, which is Memorial Day.

Terrible company, terrible customer service, high rate of claim denial. Waste of time and money. Do not recommend using their services. Had a plumbing issue for a clogged drain, they denied my claim. Canceled my service agreement with them.

The technician was very informative. Explained the problems, showed all the bad parts. Explained that the parts may not be available. Took the dryer completely apart. Cleaned everything before he put it back together. I would gladly recommend him or use him again. Thank you for sending a very knowledgeable technician. Have recommended them to friends.

He never introduced himself—He said, "Yeah I have been told that a lot." I told him he should. He said I needed a new motor and should hear something in 2-3 days. Received nothing in writing which I did not like. Still have not heard anything of when my dishwasher will be fixed.

I am very grateful with CHOICE. Excellent and quick response to our needs. Technician: Cooper Doors was very professional and receptive to our concerns. It's really worth it what we pay for the plan. Excellent service. We highly recommend Choice. Every penny worth. Everything went well with the service. Great, good. Excellent and quick response to our needs. Thanks so much for such a good service. Thank you. Thank you.

Called next day. Came out and replaced the capacitor. Very efficient. Very pleasant and knew what he was doing. Highly recommend. Contact on phone was very courteous and knowledgeable. Have had to use several times in the past and have always been satisfied. I would recommend them for any problem you may have.

Kitchen sink stoppage. Very disappointed with how long it took to get a technician into my home to address the issue. Initial appointment for something that was kind of an emergency was days away from when the problem initially started. That is not at all satisfactory. When I finally was able to get a technician out to the house I was please their service. The main issue with my dissatisfaction, is that the timeliness of getting a technician out to my home to address the problem.

This time a LG Tech was sent to service our LG fridge. He ordered the part, had it delivered to us and came two days later to install. This was great. The last time we had a problem with the LG Fridge the repair company was not good. We were without a fridge for 4 weeks. Only send LG tech to repair LG products!

Submitting a claim has been an excellent experience. The technicians have been very good. I have one claim that I may have to reopen because the tech came but it wasn’t what I needed. He told me what I needed and Choice sent someone else out. He was absolutely excellent and I’m very happy with it.

Our GE technician was very professional and skilled. Very efficient. Even had the part with him. Choice customer service was excellent. They quickly got the repair scheduled and communicated well. It was very much appreciated. This is the third time we have used the warranty over a couple years. We are glad to have it.

Home Choice were great. I put a claim in for my broken washer, and the technician was here the very next day. He was very polite and respectful and answered all my questions. The following day I received a email with an offer of a gift card from Lowe's so I can purchase a new washer. Overall very satisfied with the whole procedure.

Tech was knowledgeable and patient. He explained everything well and was particularly polite. My shower faucet had been installed incorrectly previously. Tech did not rush either. Tech was able to remove the damaged parts and replace with all new parts. Highly recommend and would call again. Thank you. Thank you. Thank you.

Promano Services was fast, efficient, and professional. Diagnosed the problem and fixed it quickly. They ensured the fix was done correctly and that I was satisfied with the work. I would use their services again. I recommend this company for any handyman job you have around the home. That is all I have to say.

I had an unknown problem with the water/ice maker. Dispensing ice was no problem. Dispensing water would make a crazy, loud noise and very little water. Repair person ordered a part, installed it yesterday in 15-20 minutes and it has worked ever since. I had installed a new water filter but it performed the same way - very noisy.

I am pleased with my experience with Choice Home Warranty. One thing that would enchanted customer satisfaction and that I feel would have benefited me is if the representative had the ability to assign my second claim to the same company that performed the initial repairs of my HVAC. Instead my second claim was assigned to a different company.

The young man was polite and professional however, a bit more pushy than I like... The package offered was higher than the cost we finally agreed to after negotiating. The sales person took the time to seek help from his supervisor to come to the agreed upon price which is appreciated. I signed up only for 1 year to see how well the company stands behind their promises.

Our service technician’s name was Keith. He was very professional and very nice. He determined the motor that runs our upstairs air unit was out. He did not have one with him at the time he came, so he came two days later and fixed it properly. The upstairs is fairly warm, so it’s hard to tell if it’s fully working yet. We are satisfied with his work, and would recommend him.

Trent was very personable. He explained to me me what caused the problem. He efficiently and quickly made the needed repair. Trent appears to be very knowledgeable about plumbing. He made me feel very comfortable about his knowledge and expertise. I am pleased with having him resolved my issue. To say the least, I am a happy customer.

I filed a Claim and HIVAC came and added Freon to my Air Conditioner. My home is very comfortable. Only paid $85.00 for the service charge. It I will recommend Choice to my family and friends, it was a short visit, and the Service men were professional and courteous. I will be making additional claims for additional systems in my home.

Our garage door wasn’t completely opening and closing. The technician made some adjustments and now it works perfectly. He was polite, punctual and thorough. We are selling the home and this needed to be repaired asap. He got it delivered be with one visit and they came out a day earlier.

3rd time using my warranty and continues to exceed expectations. In other words only has to pay the agreed to service fee and everything was covered and fixed. They also communicated everything to me about arrival time. I highly recommend.

Serviceman very pleasant and informative, also very prompt. As far as your service, very dissatisfied with the results. Normal wear and tear is what the system is, and I feel should be covered, but wasn't. I filed an appeal, so we'll see where this ends up, me as a continued customer or not.

Once Choice could find a plumber that would work on a Bidet Toilet, the service from the plumber was very good. They contacted me about their arrival time and were able to take care of the problem! We went thru two other plumbing companies before we found one that was qualified to work on this type of toilet!

I am very pleased with the network of Choice Home Warranty as the request gets picked up quickly by quality vendor. Recently, I had bad thermostat and the request was picked by a good vendor who sent professional as promised and issue got fixed. In past, also I had issues like water disposal stopped working and that also fixed quickly.

Choice Home Warranty was recommended from a military site. Since I have obtained this warranty service, I have requested 2 issues. The first issue was in January, and it took until 4/25 to complete. Another claim has been with my pool pump repair and reported it in 3/25. With both claims, I have remained very patient. My patience have worn super thin. Each call and conversation is never a great follow-up. In the case of the dryer, it began with my dryer is a very old model. It really should have been replaced with a newer model. Instead, whomever is involved in the process chose to rebuild and end result remove to rebuild. The power cord was left and remain unknowing as to whether the dryer works.

I thought it was going to be the water heater, and to my luck it was not that problem. One of the switches opened and he reset it and now the heater is working great. So, what more could you ask for. I know I have hot water for washing dishes washing my body and my clothes, and I am glad am not in the stone age....

Chris explained each program clearly and answered all my questions. His personality was kind and allowed me to make the final decision without any pressure. He sounded energetic about the Choice Company and did his very best to help me choose the right warranty program. I was glad to speak with a down-to-earth person rather than someone reading a piece of paper about their programs... Great Job Chris...

Technician from Bonita's Way was very knowledgeable and kind. Looked for solutions to solve my concerns and provided suggestions to prevent future problems. Neat and respectful of my home, leaving work area as clean as possible. Good communications throughout process. Would enjoy working with Bonita's Way again and would recommend to others.

I received an email regarding a claim, called the number on the email and recording stated to call during business hours. My call was placed on a Thursday at 12:52pm EDT, and the next day at 12:16pm EDT. Not sure Company cares at all to resolve my claim and their communication is the worst.

I have had 2 claims and am very satisfied with how quickly Choice has contacted a technician and repairs completed. Both technicians have been friendly and made necessary repairs. Refrigerator repair.

I am having trouble with the ice dispenser on my Frigidaire Refrigerator, will not dispense the ice. Choice could not find a technician to do the repair, so I diagnosed the problem and ordered the part so that I could get it repaired. I called choice, told the girl on the phone about my problem and asked if choice would pay for the part. I was told it would have to be a certified technician. I’m not certified, but am smart enough to get it fixed. So, I am out all the money to make a simple repair. I thought Choice was one of the best, but now I don’t know. What will I do if next time I can’t fix it?

The appointment was made for Tuesday, 5/20, and instructions said to call the tech company to change it. That took multiple calls because the phone number in your file had no VM. They did move it to the 21st. Then, I received an email telling me the appointment had been rescheduled to 5/29.

All things consider; it went very well. At first, I had a hard time understanding the Lady, but we got it done. This was my first time I had to use my warranty, so I did not know how the prospect would turn out. I am happy I choose Choice Warranty.

He was very polite, quiet, nice to talk to. He just needs some training in how to caulk a toilet. I will have to recaulk it myself but otherwise he did a good job replacing the wax ring--the future will tell me if it was a perfect job. And he stopped the noisy filling of the tank.

The repair was completed however I paid $450 while my deductible was only $75. Hidden fees such as spring replace required door adjustment for $150. Plus I had the other spring which may soon break that was not covered [$250]. If I knew these hidden fees were included the rating would be higher. But that why there hidden.

No AC fix. 4 times to fix Texas AC.? Freon fill, leak stop, we needed a coil. Warranted cost “with discount” $3900. Cost out of pocket for an AC company that solved my problem in 35 hours at $2600. Their Choice warranted techs are in personal vehicles, no IMDb, etc. Thank you Comfort Air.

The technician knew how to resolve the issue efficiently and was very pleasant to work with. I would highly recommend his services should anyone have an issue with their clothing dryer appliance. The scheduling of the appointment was a smooth process. He arrived during planned scheduling window which helped me plan my day. Great Job!

MY ice maker in my refrigerator wasn't working. The repairman came out replaced it and he was finished. He was very kind. He explained what was wrong with the ice maker. He tried it before he left to make sure it was working. He took the old part and cleaned up before he left. He explained to me to call if there was anymore problems.

Sears communicated very well and provided accurate updates on when the repairman would arrive. Michael was efficient. He identified the issue and repaired it quickly. I’m always afraid that repairman may have a fear of our rambunctious dogs but they were on their best behavior and did not seem to trouble him.

Technician from Sears was very busy that day but when he arrived it was worth the wait! He went right to work and identified the problem. He was very professional, knowledgeable and shared the diagnosis including each step through the process necessary to repair our HVAC. This is the second SEARS technician Choice selected for our repairs. They did not disappoint! THANK YOU!

I liked the quick response and naming the technician for the job also their quick approval to replace the faulty unit although sending the check takes longer than necessary. I have dealing with Choice Warranty for years and I can say I am fairly satisfied especially with their good network of contractors.

The technician arrived within the scheduled time frame and was able to fix the issue with my garage door, which I appreciate. However, I was disappointed with his attitude and overall demeanor. He called me at 10:20 AM saying he was on his way, even though my appointment window was between 11 AM and 2 PM. I informed him I might be a few minutes late due to a medical appointment with my dad, but he was inflexible and dismissive. I rushed to make it and arrived at 10:59 AM—still within the agreed window. His tone felt pushy and not customer-friendly, which left a negative impression. While the job got done, I won’t be using his services again due to the lack of professionalism in his interaction.

Luke was very helpful and seemed to care about helping me get the best coverage. If their repair service is as good as Luke's professionalism, I should be very satisfied. I checked other reviews and their ratings online and was very impressed. My review is only based on my sign up so I will need to see how it goes from here.

They take your money and find a way to get out of paying for everything. I do not want anyone else to suffer through them. We are almost a month in the South without air conditioning and my husband is on oxygen. They send someone to the house and find a reason not to pay for or fix your appliance. They said one part received was the wrong part and now they keep, "reordering," the correct part that never shows up. Check out the Facebook group, Choice Home Warranty Unresolved Problems. There are multiple Facebook groups about them. Please do not waste your money. I am probably going to have to contact an HVAC repair service and pay for the blower out of pocket because they have worn me down and my family can't take it anymore. We have had issues with other appliances and had to fight and threaten them.

I am very pleased with my new air conditioner replacement unit. It was replaced very quickly. The technician crew did a excellent job. Also the customer service representative at Choice Home Warranty they were very polite, professional and understanding. I would recommend them to my family and friends. Looking forward to doing many more years of business with your company.

Very satisfied and will recommend Choice Home. Spoke with Suzanne at Choice Home and she was exceptionally thoughtful and understanding. The Plumbing Co., King Rooter & Plumbing is exceptional. Nelson and Omar are a great team. Omar the technician who came to my house was a gentleman and was respectful of people's property and working with women. I appreciated how he even wore booties when entering my home. Omar did an excellent job. A+++.

We spoke with the manager of the company and had a pleasant conversation and experience. We signed up for warranty home service. The manager whose name we did not catch, seemed to be very knowledgeable and was very helpful. He also offered us several options to choose between which made our decision easier.

I was disappointed when the LG repairman came and after looking at the microwave said it needed to come down for him to repair it. He said we would have to remove it ourselves since it was a non standard end mount. He left it with us to deal with. I’m 76 but with the help of my wife we removed it easily. Now they will be here again on May 23 to PERHAPS repair it. We haven’t had a microwave now for 2 weeks. That is not satisfactory. I will let you know the results after his visit on Friday.

I love Choice Home Warranty. I didn't consider getting a home warranty because I thought you'd have to pay a big monthly fee. Nope. Not with Choice. I was floored at how low the payments are. I needed my septic emptied and I called around to see the cost to empty it, $600+ dollars. I called up Choice. It only costed me $100 service fee. Awesomeness. My washing machine broke down and they gave me money to get a new one at Lowe's. I checked around with other warranty places and you get so much more coverage with Choice than you do with other places. I highly recommend Choice Home Warranty to anyone. Super great company.

My water heater was busted and since I had the warranty with Choice, I got a new one for free. I just had to pay the labor part of it. The process of submitting the claim and the tech they sent out were also pretty good.

I just want to acknowledged one of your employees Davianna. Davianna/manager is an Angel in my eyes. I called and ask for a manger because I was having issues with a contractor not responding to me. I was so distraught and crying when I spoke to her she took the time to listen and empathized with me. I’ve been going back and forth with this contractor for almost 3 weeks no response. I don’t know what she said to him but my air was fixed the next day. She just doesn’t know how much I appreciate what she did. She told me that me getting my service complete was enough for her. But I want to acknowledged her because good Managers are hard to find and she is one of the good ones!!!! Thanks Davianna.

I recently found out my shower was leaking water after being shut off. I was able to contact Choice and create a repair notice. The only downside is that when the plumbing company set up the repair appointment, it was originally for the following Friday. I was able to reschedule for an earlier day. I just feel that plumbing issues need a quicker reaction. But overall, the service was excellent and all is well.

I put in a claim but have not heard from them yet. Will let you know how good they are when I get the unit fixed. When I called they said it would be 24 hours until I received an e mail with the agent that was coming to fix.

Technician was fast and on time. When I signed up with Choice, it was my understanding that if repair could not be repaired, then it would be replaced. I still had to pay for the replacement. I plan to cancel service because this is not the first time I had discrepancy with Choice.

So far, I have only made a commitment to go with Choice Home Warranty on July 1st this year. They offer many coverages & I reviewed many other companies with costs, age of appliances & reviews from other customers. I am going with them on good faith. The woman I spoke with was very knowledgeable and was able to answer my questions. I will do a review after the first time I need help from them.

We've been with Choice for some time but in the past year or two customer service quality has declined. When I purchased this warranty I was told if listed as covered under policy, that system was covered, no questions. Here lately nothing's covered, even the technicians are baffled at times. Customer service representatives or scripted, you could say the house was on fire and the response would be "we have scheduled the appointment," etc.

They were great and knowledgeable. They knew their business and were professional. They were on time and helpful. People like that are worth knowing. I plan on using them again when needed. Thank you once again! Feel free to contact me on about this anytime!

Integrity was referred by my home warranty company for a plumbing stoppage incident. They scheduled the visit for the next morning-minimal inconvenience. Their technician was knowledgeable and ready with the right tools for the job. The technician called an hour earlier than expected and requested to arrive in 20 minutes. He was clean and respectful of our property during his visit and work. He methodically worked through the problem and during rodding the sewer line captured the flag! A worn face cloth had somehow found its way down the lines and he victoriously snagged it with his rodder and dispatched it to the trash bin. During analysis, he learned other downstream drains had also been clogged. After removal of the obstruction, he retested all drains and all then flowed freely. Integrity's technician saved the day with their prompt and effective solution and service. Thanks!!

Our technician was great. He worked quickly and was very kind. He explained what was wrong with the machine very clearly. He was polite and efficient. He arrived within the scheduled window and called before to let us know he was on his way and gave us the estimated time of arrival. He also has the parts that we needed with him, so the fix was efficient.

The ability on hire a specialized service of the appliance or electrical component is phenomenal. That is the main purpose I still with them.

The technician was very professional, had very good knowledge of the problem, clean with the work area and also in the personal presentation, very professional, he explained to us the problem that the unit had and what the procedure would be to fix it. He explained that he would submit all the information to selection and that he would not let anyone know what the next step would be.

The technician said the refrigerator was not repairable. So it needed to be replaced. It was a French door large refrigerator. Did not offer actual replacement cost. I was under the assumption that it would be replaced by similar refrigerator. Only gave me $818. I had to replace it at a cost of $1200.

Horrific experience. My husband and I had to wait a week for an appointment with our vendor to fix our broken AC who never showed up. We were told someone wouldn’t be able to get to us for at least 72 additional hours after the no-show, and I had already passed out in the kitchen due to the heat (I’m in my third trimester of a twin pregnancy in Charleston, SC). We were sent a reimbursement form and were assured that we would be reimbursed in full for having to hire a non-vendor for a day-of emergency service, but the employee never sent “their inability to send someone” notification within at least 72hrs in writing. So now, we are on the hook for the remaining 70% of our bill despite numerous phone calls to the company, sobbing on the phone, an incompetent employee who made a crude error, etc. We fell victim to this company’s poor communication and overt negligence.

I like this plan, but the waiting for vendors to pick my claim is the problem, other than that I like the service plan. To call in to speak to someone on my claim, results in a call back which is another waiting game. The waiting part is hard when major item like AC unit not working and 2 day wait with Texas heat.

I have not received the service. The company has a phone number that does not answer and the answering machine is full. I still have not received the rescheduling date. I live in Florida and the weather is brutal during spring and summer months. I hope to receive a response soon.

Joseph was great, patient, detailed, professional and convincing on why Choice out of all the others is the place to be with. I didn't buy my home warranty with Choice, I bought it because of Joseph, it's he who I bought into, I hope I made the right Choice. Thanks Joe.

Sent out a plumber to service my pool. The tech had no idea what he was doing- Misdiagnosed my pool issue, he did nothing but took pictures, left and then tried to charge me for a new pool pump and extra services I did not need. Basically stole my $75 service fee. This is not the first time I have had this happen w unqualified techs. Finally got an electrician to come and he fixed the problem in 15 minutes. Choice HW needs to do a better job of vetting the people they send- Very bad service and unprofessional! Not happy about wasting $75 for a wrong diagnosis and then someone trying to scam me! And waiting almost a month to get my pool fixed! Had to pay an additional $75 fee on top of this bad experience! Not a happy customer! And lost several days of work as service was rescheduled at the last minute after I took the day off, this happened three times!

I canceled an appointment by mistake and and was unable to book a new appoint for the same system online. So I had to call the 800 phone number and they were able to set a new appointment immediately. I was they were very helpful and worked quickly. Usually when I have to use the phone it takes a long time.

Dishwasher is not fixed, not fixable and needs replacement. So we are still without it for our family. This was the same tech as a few months ago who tried to fix it and it worked for a while, but he said then it needed replaced and for whatever reason you (Choice) ignored that and just closed the claim, so really it not working now is your fault, Choice, for not dealing with this on the last claim and closing it and then charging me again to file a new claim for the same appliance.

This was my 3rd try to fix my washing. Machine. He nail it. So thankful for his expertise. He kept me informed from scheduling to the repair. The entire repair took less than an hour. It is so refreshing to see someone who loves their work and who can be trusted to do the right thing.

The serviceman saw the problem of water draining out of the bottom of the refrigerator. A water valve was bad and needed to be fixed. The part needed to fix it was ordered and put on by the 2nd serviceman. Both gentlemen were courteous and solved the problem. Saved me from having to buy a new appliance. Would highly recommend your company to someone who needs help with something in their broken or not running in their home.

Once they got the parts situation figured out and actually got me on the schedule without canceling, the technician came, fixed my dryer and was gone in under an hour I was super impressed. My appointment was delayed and I didn’t know why. Apparently parts were ordered prior to the arrival of the technician. Subsequently had to track down where the parts were delivered since they were not delivered to me.

Easy to file a claim. The appointment with the contractor was easy. Technician arrived on the time window given. Respectful with the property. The work was completed. Parts was mailed to me ahead of time. The only thing needs to improve was. I was number 2 in the queue of appointments for the technician, but I ended up as the third.

A/C problem (at least I thought so). Anyway late night and just knowing I can get my claim started with Choice Home Warranty at any time on any day is very assuring. Did start working after changed battery in remote. I was able to cancel the claim with no problem, but like I said CHW is so easy to work with. THANK YOU!

Good service on time very polite told me everything about the product. Tell me how I can keep it in Great standards, friendly and care about the situation. I recommend him to my friends and family. Great company to work for. He was courteous and polite. Did a nice job and he was very neat and clean.

I’m very happy with the service I received through my home warranty company, Choice. When my LG fridge stopped working, I submitted a claim and the entire process—from the request to the repair—took just about a week. I was impressed with how quickly everything moved. The technician sent by LG was respectful, professional, and efficient. He diagnosed the issue quickly, explained everything clearly, and got my fridge working again in no time. It was a smooth and stress-free experience from start to finish. I truly appreciate how Choice handled my claim and followed through with quality service. It’s a relief to know that I can count on them when something breaks down.

I am extremely happy with the technician sent from Air Pro Master. He was very responsive and knowledgeable. He recommended water mitigation because I had water damage. If it weren’t for Choice and that tech, I don’t think I would have gotten the idea to mitigate the water damage. Thank you. Please keep that company on your roster for Las Vegas.

I've had some good results and some terrible ones when I used Choice Home Warranty. One time, one guy came saying he was from Choice and he said he had to go get a part and he'd be back. But before he left to get the part, I had to pay him. So I gave them the $65. But I never saw him again. I called Choice and told them what happened but they never made good on the $65. Then, my refrigerator broke and for three months I was without a refrigerator. Choice kept sending people out to fix it and nobody could fix it. A contractor would say they had to order a part, then the other one said they had to order another part.

The service call was schedule the day after I called which was very reassuring as I didn't want to chance my washing machine breaking down. The service tech came within the timeframe quoted and was very professional and helpful. This is my second service call and I was happy with the results of both.

Everything sounds great. Looking for great service at low cost. Waiting on paperwork to be automatic each month from Bank Account. Liked way it was outlined on my Facebook. Easy to read and understand. Will be telling friends that I know about it. I believe this one is the best that has been offered.

My septic tank was not working and I call Choice Home Warranty and in less than 24 I received an email stating a contractor was contacted and then next day I had an appointment which they fixed that same day! The contractor was fast and very professional and knowledgeable. Fixed what was broken.

Hello. I have been an advance payment customer with two houses- 4 years. (Choice) My A/C failed 6 days ago. Choice sent a contractor out and the technician was a very nice young man and seemed to be knowledgeable. After 2 hours he sent in the diagnoses for approval. Within 10 minutes I received a text with a quote from Mericle Mechanical for over $1000. I asked, "Has it been declined," and he said yes. He could not tell me why it was declined. Said he was not allowed to know. “Really”? I asked for a call to Choice to get an explanation. We did that and I felt like the reason was unfair based on the diagnosis. The next day (today) I had my own contractor come out. He checked the piston they said needed cleaned. He showed me the piston and it did not need cleaned … I could see it was clean. $395?? He found the problem at the A/C unit within half hour and fixed it. A filter I believe. One hour and half.

I explained what was happening with the AC unit and he went right to work and identified the problem (Bad Cap). He fixed it within 5 minutes, and the AC was back up and running. He also went into the house and checked the cooling temperature with multiple vents. After the checks he made sure everything was good before leaving. Again, he did a great job! Very fast and efficient!

I called on Sunday about a A/C outage. Was told there would be a repair on Wednesday. The repair technician came early on Tuesday to repair my A/C while there was a high temperature reading in my area. Temps were in the 90's in my area and there also was a 5 year old child living in the home.

Fridge ice maker not working. Called and were taken care of within a few days. Was a very easy fix and ice maker is now working. The technician that came out was very friendly and the company that sent the tech out kept in touch with us as to when he would be out. He actually came out sooner than expected since they had an opening

I went to my laptop and registered a claim for my dishwasher that was leaking. I received an answer with a claim #. I then received an appointment with a technician-he came-checked it out, said he was turning in his findings-parts to be ordered. The next day I got an email that it would be advisable to replace. I am to receive a e-gift card to Lowe’s. All very timely.

They gave me the run around. You gave me two policy numbers. They didn't explain that I would have to pay when the technician come out. You gave me the wrong amount. I'd leave my number several times to somebody got back with me just terrible. If I needed something fixed I would have to call all over to find out how can I get it fixed

I had been 20 year customer for American Home Shield, and they started increasing my monthly payments without notice. So I looked for other options. And I found you guys on Google. So yes, I would recommend this company, more reasonable prices, especially for a 100% disabled Veteran! Hopefully I can be with this company for 20 years.

I had worst experience with Choice Home Warranty. When I got in the policy, they made me pay 2310 dollars for 6 years. The monthly payment option was 38 dollars however since they suggested a discount I went with paying for six years upfront. Whenever I was raising a claim, they will deny it. For a 600 dollar job they would offer 150 and rest of it they would ask me to.pay out of pocket.. Most of the claims were denied.. On top of it when I requested for cancelation after 14 months they gave only 500 dollars back... Charged me 50 dollars in cancellation, took away 1220 of previous claim payments that they paid for and also deducted monthly payments of 530 dollars... This company ripped me off my money, time, trust and emotion... Never ever go with these warranty companies... They are fraudulent. We should sue them!!!

I appreciate the help that I received, therefore, I will continue my service. Thanks to the tech handling my call, the tech took time out to understand my problems. I am praying that you continue to uphold your contract and treat everyone according to your contract. Thanks again for all your help and thanks for helping me. Thanks, Mary

In past year I've used Choice a couple of times. The work performed was fine but the time to get the actual work done was too long. The hot water heater repair & furnace repairs took too long to get someone out. Choice should have a way to expedite for critical systems.

Home Owner warranty policy to cover 3.5 years. I wish rep would have asked me at start of conversation if I were a senior citizen (I am) which would have saved more time. But he was very nice and the policy was emailed before I'd even hung up. I was pleased to have my policy emailed to me while I was still on the phone signing up.

Don't know why it's necessary to fill in the above personal information. The initial contact (call-in) a little difficult communicating with assistant. Excellent support/service from technician. Thanks for your service.

My dishwasher still leaks water even after the new gasket was installed! I REFUSE to pay another $100 service fee for them to come out to inspect it again. I have 2 phone calls in for a call back, but you have yet to call me back **. I need it fixed. If I hadn't caught the new leak, my whole hardwood floor would have buckled and need to be replaced.

I am so very pleased with reliable heating and air. The gentleman that came out was so kind and walking me through what was really going on. I’m grateful that the pieces were covered and it only cost me $85 to get new guts for my AC. I was appreciative of him going through another companies “to tell me what really needed to be done and what could wait or wasn’t broken if I ever have another AC problem, please send out honest and reliable heating and air." They’re a great company to have on my side. Thank you.

Cheapest Kenmore I replaced. Was only a few years old and the cheapest one I could find. Was almost $700 plus delivery and haul away, new hoses that are mandatory with a new machine. Tax etc came to $926 for the LG I replaced it with. The insurance doesn’t actually cover replacement value, delivery, new hoses, etc. but at least it paid for half of the replacement. They paid $400 of the over $900 cost. Also ended up with mismatched washer dryer which is a bit annoying.

Ryan ** came out to diagnose our microwave. He was very courteous and careful in the evaluation. He determined that the control board needs to be replaced however the part is no longer available. He said that CHW would provide a follow up offer that we could put towards the purchase of a new microwave. In follow up Choice Home Warranty offered $194 to compensate. I requested a review by a case manager. I told the total cost to us would be about $550 to replace the microwave plus installation. I asked for a higher compensation but my request was denied. I'm not happy with the non resolution of my issue.

Richard ** was very precise and accurate in answering ALL of my questions concerning establishing NEW service with Choice Home Warranty.... I would and will trust Choice to all my friends and family. GOD BLESS - CHOICE HOME WARRANTY. Now I understand the reason for their being rated so HIGH.