Choice Home Warranty Reviews

Fan in restroom went out and Dominguez Electric came and did a great assignment and replaced it. He was great and had a great customer service with respect. Would recommend both Choice and Dominguez electronic. Fast service and was here before appointment. Was very grateful for yours and their services.

I am very dissatisfied that CHOICE forces me to use a Lowe's egift card to replace microwave. I HAVE to buy from Lowe's, AND I am still waiting for the card. I called last week and was told it would be re sent after the agent and I checked trash, old and new mail and spam folders. No luck. I will not be able to recommend CHOICE anymore. This new system is terrible. So glad I am not waiting on a major appliance.

Choice has always handled any issues I’ve had with covered items exactly as they say they will. I’ve never had an issue; even when technicians wanted to charge me up front, Choice stood behind their policy and found another technician for me to work with. There’s not another home warranty company I’d rather have.

I wish went Choice. Warranty answered the phone and they say what can I help you with? I’ll get you to the right representative. They would divert me to an automated system and I would actually get to talk to her representative. I don’t like dealing with electronic systems. I like talking to live people.

I called Choice. I gave them my problem. They took my information gave me a claim number and I was not tied up but maybe four minutes on the phone. Now just waiting for an appointment for someone to come look at my washing machine. So far I’m very happy.

Choice warranty sent repairmen to evaluate my water heater and it was approved for replacement the same day! My home warranty has more than paid for itself in just one visit. One of the best things we have ever done is purchase a Choice home warranty. I would recommend this to anyone.

I'm not sure I spelled Shawn's name correctly; I don't have my receipt with me. However, I must say that Shawn was great. He is the plumber every household should have when need be. I haven't used Choice Home Warranty in a while, but I needed a plumber for a few jobs around my condo and within about an hour or so my jobs were completed. Shawn was on time, coming from either Fox Lake, office, or Huntley, where he lives, and that's saying a lot. He was courteous, knew his job and cleaned up well. I will call for Shawn, again, when I need a plumber. Thank you Shawn!!

I have called three days in a row last week, left my phone number to call and never received a call back. Called customer service again to talk to a rep and once again left my number to call, haven't heard a word. I've received a bill on what I need to pay to settle a claim but NO statement to breakdown of costs.

I called on a Sun. and a few hours. I had a claim number and a technician. Also a time for an appointment on Monday. He called and was able to come earlier than expected. He had the part with him that we needed and took care of it then and there. So very grateful to have Choice Home Warranty. They took care of us right away. Thank you.

Received emails through the process from request to technician arrival. He arrived on time, thorough inspection and friendly. Found issue with refrigerator ice maker. Great communication so I knew what to expect. So glad I purchased home warranty. Would highly recommend Choice Warranty. Our home is only four years old but things can still break. Wish I had purchased sooner when my microwave went out.

We had two plumbing issues. The first one were leaky faucets in the laundry room. Calling and making the appointment was easy and the plumber came assess the situation correctly and replaced the faucets. The second plumbing issue was a clogged kitchen sink. Again the appointment process was easy, the plumber arrived as scheduled assess the situation correctly and repaired the clog sink.. My wife and I are very pleased with the way that choice handles the claims and would highly recommend them..

After reading other reviews about North Gate Pluming INC. I was very pleased to see Max at my front door. Max did an awesome replacement of our tankless hot water tank. Max was on time, courteous, and very professional. The workmanship that Max performed with the repair, and replacement was excellent.

Air would stop cooling from time to time. After resting for up to 2 hrs it would start cooling again, but air volume would be lower. Tech has some ideas and is checking. In the meantime, suggested we should continue to monitor the system. Am satisfied with answers and will wait for his answers next week. Extremely satisfied with Choice Home Warranty! Fastest response time we have ever had. Thank you.

We were told there was abnormal gunk in the motor.... that we didn't wash our dishes good enough before putting them in the dishwasher! REally? After all these years, we should have a perfectly clean dishwasher motor? WE just had to buy a new dishwasher and we will be happy when our 5? year contract is up with you guys. EVERY DAY for weeks now, you send me an email to try to get me to join up. You do not even recognize that we have been members for 4+ years.... That is very poor treatment to people who paid for so many years of service! AND we have asked you over 20 times to quit sending your advertisements every day... We already have a contract and you are stealing our time when we have to erase your advertisements every day!

I called my claim in on Sunday evening and Monday at 2:00 I had a service tech to repair my garage door opener. I'm very pleased with Choice Home Warranty. Would recommend them to anyone. It was a pain free experience. Choice Home Warranty is a great company and would use them again.

Notified the company of our issue this morning and they have a service company set up to come tomorrow and check out our problem. So far we are very pleased. We will continue and see how it all works out. This is the first time for us to request help with a problem.

After I called Choice with my problem, their scheduling of a service provider was prompt. The Plumber also was prompt in responding, and reliable in his schedule. He was conscientious in his work and reliable in the result. I would recommend him, Eric ** from Apricot Services, to anyone needing service work.

A technician arrived at my home to assess the air conditioning system. They efficiently identified the issue and restored the unit to proper working order. I am grateful for the outstanding service provided by Choice Home Warranty and will continue to rely on them for all my home warranty needs. Thank you!

I opened a claim 2.5 months ago. They send the worst company out who doesn’t know how to repair refrigerators. Took 4 -5 weeks to get a control panel. That didn’t fix it. It’s now been another 5 weeks waiting on another part calling both HW and vendor. No response. CHW says they can’t assign another company. Worst company. They usually find loopholes in their contracts to not fix items and customer service is pointless with this company.

The response to an urgent situation with the air conditioning system was great. From the time I placed the claim and the prompt response by your customer service team was exceptional. The technician responded quickly and fixed the problem. Keep up the good work. This is what I expect from a top notch warranty service. Thank you!

I am very satisfied with CHW. They are very attentive to my issues or if I have any concerns. My work orders are done in a timely manner with very professional contractors. I did have an issue with one contractor through no fault of CHW and they took care of the issue in a timely manner. Customer service is very polite and accommodating. I recommend CHW.

Dual bathroom sink with common drain was clogged - not fixed by Draino and simple snaking technician addressed quickly and efficiently with no mess. Frequent and effective communication with homeowners.

The technician was thorough and diagnosed the problem. Very pleased. The technician was knowledgeable. We have had a good experience with Choice Home Warranty every time that we have needed them. We are happy customers. I recommend them to others. I appreciate their service and affordable prices. Thank you for everything CHW. You are great.

The technician was polite & courteous & took care of the problem in a timely manner. The only thing I would ask, is they call sooner to give you an estimate of their arrival time. Our time was 7-11 & he called at 10:50 to tell me he was about 25 minutes away.

I have used Choice for several years. If it is an easy fix and the repair guy can fix it they are great. I had my AC system go out and they said I needed a new system last year. They put the wrong system in. It flooded my house and Choice wouldn't do anything about it to make it right. They won't return calls and when they don't do anything for 30 days they close the claim and treat you like dirt. When I call the people are usually overseas and act like you are not allowed to talk to a supervisor. My last dealing with them was my microwave quit working. They didn't want to fix it so they charged me the 60.00 deductibles and offered me a 191.00 in a gift card to Lowe's. They said I should receive it within 30 days. This leaves me out hundreds of dollars again to fix my issue.

He got the repair done quickly. He left the area clean and as it was before he began the repair. It was a very positive experience.

Your call-in to file a claim is a little. Online filing a claim is SECOND-TO-NONE. I will be able to provide detailed information on his project when the job is scheduled and completed in a professional manner. I really feel better and would cover all aspects of the project from start-to-finish.

Knew the problem immediately, gave me an explanation and fixed it. My insinkerator was not functioning properly. The blades were stuck in the wrong position. He lubricated them and made sure they were functioning. I would highly recommend him! He has a great personality and if I have another plumbing problem please send him.

Mr. Henri ** was just fantastic and friendly. He was very helpful and professional with the service I received. Thank you so much. Shawn **, Raymond **. We were trying to decide which home warranty service to choose from, we called around. Most of the ones we were interested in were very expensive. So we kept searching. Then I remembered the commercial on TV. Also my husband is a military Veteran and that also helped us as well. Our first owned home so we want to protect all our appliances - Air conditioner, refrigerator and all that comes with the warranty. Mr. Henri ** was so very nice. We had a great conversation. He put our minds to ease, for that we are totally grateful. Thank you so very much for your help with this serious Matter.

We had a technician come out 2 times within 3 months and had to pay $65 for each visit as repairs are only covered for 30 days. Our microwave is dead again within 2 weeks of last repair (Sept. 4th). It was the fuse to be replaced each time. The unit has corrosion on Magnetron which is most likely cause of fuse blowing out. The last Tech that came out explained that it would probably go out again but had to have approval to replace microwave. I asked for it to be replaced on the first Tech visit as he mentioned the corrosion as well.

We are absolutely thrilled with the service provided by Choice Warranty as our insurance company. When we faced an emergency situation, Ivan, the plumber technician, arrived promptly and handled the issue with exceptional care and professionalism. We are extremely grateful for his excellent work and commitment. Thank you so much for your outstanding service. ** Family

Our ac went out on last Sunday. I put in a claim. Monday I received notification that a tech would be out Thursday. I called tech and he was able to come out Monday. Said needs replaced. I called and emailed Choice daily. They finally approved repairs on Friday. So a week later still no Ac. And have not heard when it will be fixed. Plus they are saying there are additional costs. But haven't said what they will be. I have been the calling and trying to get something done. Choice just says be patient. Not Happy.

Technician service response time is usually really good! My only issue was that when my washing machine needed to be replaced I received a gift card for Lowe’s to replace it and it only covered half the amount of the new washer price and did not cover installation. But other than that time, I’ve had good experiences with CHOICE.

Choice Home Warranty is horrible. Every contractor I spoke to refuses to do any work through them due to non-payment or requiring a second opinion which is another service call charged to the homeowner. I reside in the Cushing area and have a heating and air conditioner 50,000 BTUs. We purchased our house in 2016 and started having issues with the unit in 2017 thru 2022 when it finally quit altogether.

I called home warranty service and went thru their menu, made the appointment and I didn't have to talk to anyone. All automated menu driven. Easy as 1, 2, 3. Service showed up and did the repair. Three years ago, our air-conditioning broke down in the middle of the summer and it was hot out. Service came out and did a little troubleshooting and found the problem. They replaced the whole condenser, compressor and motor. We had to pay the deductible is all. They are worth the added expense for preventable maintenance costs. With the rising cost of nearly everything, a whole house contract shouldn't even be a question.

Final service was good however did not do a water hardness test, scheduled for 1100-3pm service then at 2:30 received email time changed to 6-8pm…kept me from doing other things I wanted to do. Toni did a good job, was honest and gave good advice. Overall determined my system is bad and needs to be replaced - now waiting to see if CHW will replace system per contract.

We have been using Choice Home Warranty for two years and have always received fast and reliable service. They work with quality repair companies and respond quickly to enable fast service appointments. Every claim has resulted in quality repairs, and I have already recommended Choice Warranty to friends and family members!

We called to advise that the Refrigerator (a 5-year-old LG) started making a noise yesterday, September 13, 2024, and the freezer and refrigerator shut down today. We received an email quickly with the claim number confirmed. We hope to hear from a service contractor soon. We are glad we had Choice Home Warranty for this problem.

I’m new to the community, but so far I have nothing but good things to say. They are very efficient, courteous and willing to make it right for you. My sister has used them for about 5 years and only positive reviews from her. Cannot give 4 stars because I just joined last night.

We received the premium home warranty through our escrow, we recently put a claim in for our dryer and it saved us money! Technician was awesome and professional. Definitely get the premium because it covers way more and definitely worth it. We will be renewing our policy at the end of term. Highly recommend!

Dwayne of CDE Appliances was on time, was very thorough in checking the Dishwasher. Choice decided it was more economical to replace the unit than to repair it. He was very courteous, and made sure our floors were not damaged in the event he had to pull out the dishwasher. In the event I need any other repairs I would hope Dwayne would receive the assignment. Hart

This guy was quick to respond. Very informed and shared that with me as to the repair he made and why. Asset to your company for sure. He did let me know that even though my unit is 17 yrs old Trane makes a good unit. I felt he was honest and doing what was in my best interest.

The plumber was here right on time. She fixed the leak and its cause in just a few minutes after going to the hardware store and buying the right part. She was very pleasant to deal with. If I had another plumbing problem, I would want her to work on it.

I was pleased with the gentleman that I spoke to earlier about entering into a service contract with your company. He was well informed and answered all of my questions. I was referred to your company by a family member based upon your impeccable reputation as a service provider. I am also pleased with the variety of options available and the payment plan:

Now that my home is paid off, I was looking into getting a home warranty to cover all the appliances. I looked up the 10 best recommended companies and Choice was at the top. I called and chatted with Robert **, and he gave me some recommendations. He also offered a military discount and a payment plan. I signed up for 5 years. I have not had to use them yet, but I am confident when I do, I will be very satisfied.

The electrician that came out fixed my issue with my air conditioning electrical box. He was very knowledgeable and even told me how I could fix an another electrical issue that I have with my whole house attic fan. I highly recommend James and have his card in case I have any other electrical issue.

Need an electrician, they were fast to set an appointment, really easy to make a claim. Great follow through. Only issue was after the electrician was scheduled he no showed and didn’t even call. I called multiple times but he just completely flaked out. Was able to fix my problem on my own so I canceled the claim.

Same day appt and the tech was early and very responsive! Identified the issue and repaired it. Great work. One concern I learned about your service is generally the tech comes out, identifies the issue, then has to get approval to do the repair which then requires another appointment. Vs taking care of the issue in one appt. In our case it was a minor repair and they approved the fix immediately. Our prior warranty company always identified and repaired in one appt!

The two technicians that came to the house were friendly and professional. They took the time to look over the entire system until they found the issue. They called around looking for the part and finally found one in Maryland. Charles said he had to contact the warranty people to see if they approved of the repair and that he'd call me that evening which he did.

The company who serviced our garage door was excellent - Choice Warranty was Awful - they refused to cover anything but the door- no cable or railings, etc. only the door - the serviceman - and owner of this company was so nice - he knew this door had to be repaired and only charged us a fraction of what any other company would charge for the broken parts - I give this company a rating of 10 plus for his kind heart and professional workmanship - I give Choice Warranty a (-1) for their awful attitude and trickery of words in their contract - they advertise garage door repair - and only cover the door and no components running and making the door run and hold up the door - I think this (Choice Home Warranty- Is Awful)—the company that came out is Excellent - I would hire this company immediately - without Choice Warranty involved-

The service took too long to be deployed. I submitted the claim on Monday and the earliest the technician could come was Thursday. They couldn’t fix the unit and now have to order a part, which will take more time. I won’t be with a dryer for more than week and with 3 kids in the house it becomes very difficult. I still haven’t heard from the technician around timing either so the lack of communication is a bit frustrating.

If I could give zero stars I would. Run to the other direction. This company is scamming people. My dishwasher broke, denied the claim. My AC not blowing cold air and they denied it. Anything that needs real, true work done they do not cover it. Run and don’t look back. Do not use this company. They love saying in their policy that something malfunctioning is not due to “normal wear and tear”. That’s their favorite lingo.

Had work from one of their fly by night repair men few years ago on my air conditioner, and Started having trouble with again. Called 2-10 Home Warranty and they sent a licensed man out and found out the coil is not the right one. I have called this Home Choice 4 times and no call back. They are the are a rip off and don't stand by their repairs so now look like my next step is I call the BBB and a lawyer on Monday. What a joke this company is...

Less than 48 hours from filing the claim to repairs completed even though not an emergency. Pipe under sink repaired and new faucet installed. Had to pay $165 extra because of modifications that were not covered but that happens with original stuff from the 80s. I am happy with the repairs and quality of work.

Technician came and diagnosed the problem to be a computer board malfunction, not sending power to compressor. I believe recommending a replacement refrigerator was the right call. Unfortunately now I do not have a working refrigerator, until I get the e-card from Choice to buy a new one. I was told this could take up to 30 days.

1. Very kind. 2. Explained everything. 3. Answered all my question. 4. I am afraid of scam. He made me feel comfortable giving him my credit card over the phone. 5. I feel better knowing I will be assign this person if I have problems. 6. I feel he is a good person working for your company.

Technician unable to complete task. Had to order new faucet, since Choice did not cover the current one we have. Choice wanted to replace with a cheap builder’s grade faucet. I had a similar problem with another sink in the master bath. Same scenario, had to order a replacement faucet.

My dishwasher quit working 7/26/24. I promptly contacted Choice Home Warranty for their service. After a week or so I was contacted by LaShanta (case manager) and she said that they couldn’t find a like dishwasher to replace my existing one. I explained that I would be happy to accept whatever they offer. She said that the best she could do was send me a check and I would have to purchase the dishwasher I wanted. Well, it’s 9/13/24 and still no check and no communication.

Our Home whole house AC unit quit working. The outside condenser fan would not turn. The repair vendor arrived when promised and notified us when he was en route. The technician Scott readily identified this error and replaced the motor and the unit was back on operation within a few minutes. We are quite pleased with this repair.

We put in a claim on Monday (Sep. 9th) and by Thursday (Sep. 12th), the waste disposal was replaced by plumber (Professional Electrical Company), whose rep was friendly, courteous and professional, and on time. Replaced disposal (in our opinion) is not of the best quality, but it works. Very impressed by the fast turn-around for the claim and would definitely recommend others.

The faucet on my Kitchen Sink failed. It took several days for CHW to find a tech to come to me to replace the faucet. Eddie came a long way to accomplish the work. Excellent job. Mr ** is an excellent repair tech. He came a long way to get a job done. He did it with expert technique. I will call him again when I need Appliance Repair.

Have always had good experience with Choice. Except this time. Very Rude man that hung up on me because I was asking for a specific repairman. I had called in and asked for a specific repairman and even though I had spoke with someone earlier and told them who I wanted to use. He refuse to change it even though I told him I was doing what I was told to do to get the repair company I wanted. Then after he hung up on me I called back and the young lady was very helpful and made sure I got who I had requested.

Very good response, the agent was very respectful, ease of contact, promised of having a quick service, and my request for the service processed promptly, at this stage I am sure to recommend Choice Home Warranty to friend. The important thing is the service of the technician assigned and the quality of work.

I was very happy with the organization from the 1st call to schedule and I got next day service. The Tech was very pleasant and knowledgeable. He answered all my questions and got the job done in a timely manner. It was my 1st time using Choice Home Warranty and I feel as though I may a good decision in choosing them.

The technician (Trey) from Converse Appliance Repair was very professional, obviously very experienced, personable, communicative, and a nice person. Parts needed to be ordered and before the end of the day, I received a follow-up call regarding when the parts will be available for them to visit and complete the repair.

I had 2 service techs, and both were very good. Although my dishwasher requires another service call to replace a part, the plumbing issue was quickly resolved. However, I'm not happy about having to pay another $75 for another service call for the dishwasher. I think the rate should be reduced for additional service calls for the same issue.

United Appliance Repair came out in a couple days after I submitted me claim. He was very professional. He found the problem and fixed it. He told me he had to charge me another 85 dollars to fix my tub. The same company and I had to pay twice in one day. I'm very disappointed in Choice Warranty.

The service technician that serviced our refrigerator/freezer was friendly and professional. He quickly diagnosed the issue and fixed it in less than an hour. Our ice maker is working wonderfully now! We highly recommend Choice Home Warranty and Electrolux service the technicians.

The company that was sent out was very nice, explained the issue clearly and fixed the problem. Rafco heating and air. The date they sent to come do the repairs was unacceptable but I called them and they worked me in quickly. Arrived on time. Brad **, my local accountant manager/rep, has been great to work with. He has gone over and beyond to help me.

Service is great. Contractor came before the appointment and did a clean job. Professional approach. Had a wonderful attitude and answer questions that I had on my mind. Would refer Choice warranty to my friends. He removed the part and stated he had to order a replacement and he will be to install such.

As always, my claim was processed, approved and assigned within 12 hours...REMARKABLE! I have recommended Choice to family and friends due to the incredible service I've received. I will continue to use the service for as long as I own my home. I'm grateful for a company that performs so well.

The technician was on time and professional. Work was completed in a timely manner. The work area was clean after the job was done. I hope that in the future if I need Choice Home Warranty, everything will be just as good. In the past I have had some bad experiences with technicians. Experience was very, very good. Thank you very much. This is all I can say for now.

Choice Home Warranty got me an appointment within a couple of days of my opening the ticket and Walter at Lake Las Vegas Pools came on the date specified and had that heater running in less than 5 minutes, plus, he took the time to show me some things I did not know.

All I've done so far was place an order. It was easy and quick. Last time, was also easy. Choice has done a good job recommending companies that do a good job. They fix things so they don't have to be called back. I expect nothing less this time.

I’m exhausted trying to get Choice Home Warranty (CHW) to honor their commitment. I had identical claims that were 19 months apart. The 1st one they covered as advertised. The 2nd one they denied. Currently, in a dispute getting the 2nd claim covered. I completely detest having to negotiate to obtain services as advertised.

Had to press Home Choice very hard for addition of a job item to the claim. The additional job item was added the same day as the first two job items. All three jobs items were plumbing issues. OSP Plumbing did an exceptional job fixing all three issues. The technician was very personable, knowledgeable and explained what he had done.

I have been CHW member for a long time and will continue with their service for the rest of my life. Every time a claim is submitted CHW acts upon the claim assigning a professional technician the very same day. Superb service. Fast and very professional! If they cannot fix it they will replace it.

I purchased this home warranty from “Choice Home Warranty NJ” on 4th of July. Upon asking many questions about the coverage policy I was assured that their warranty covers all AC unit replacements and everything that is listed on the website. They sent me a policy but not the coverage details after I had paid them the full amount of $547.50.tax 34.77

Had a referral almost as soon as I reported problem to CHOICE and got off the telephone. Technician came promptly (within one hour of phoned in problem) and handled problem. Same company had been referred in other instances previously, and they are excellent. Very, very happy with CHOICE. Excellent service!!

The service process for this claim was so promptly and easy. AC broke down and I went online. Submitted a claim. Shortly after received email confirmed and assigned and scheduled a repair service technician. Came on time and did the repair. AC back to work. Can't ask for a better provider. Thanks.

Called within a few minutes of my entering data for my information online and Joe was very helpful in his explanation of the options and starting the coverage with discount for being a Veteran and being seniors. We looked into this with another firm and this firm was much better at helping us get started and we were told that they use participating vendors already in place with their firm. The other firm did not.

Jack arrived Sunday afternoon; he requested that we change from the previous day to Sunday. The change was fine. He first checked the ceiling above the frig; water had been running out from under the frig onto the kitchen floor. He next checked the pipes and shutoff spigot for the upstairs bathroom. This was the culprit. He put in a new gasket on the cold water spigot and the problem was solved. He was a very diligent young man and I would certainly recommend him.

The gentleman I talked with was very professional, friendly, and knew what he was talking about. Because of his great customer service I upgraded to the Senior Plan. I was extremely happy with my contact with him and his active engagement with me and even when I was on pause as he consulted with his manager.

Choice processed my claim and set up the appt for repair within minutes! The gentleman named James was beyond responsive! He texted me with an appt within mins and when the time was inconvenient he gave me a set time that worked out great for my schedule. He knew what the problem was after he needed to take out my dryer drum and he was very knowledgeable because my dryer is in excellent shape at 35 yrs old. Granted it is a top of the line Maytag and he had the part, thank goodness on his truck!! I was very happy with his service and Choice warranty.

My service was done by Sears home services? That was a pleasant surprise? William my tech was outstanding/ Ordered all the needed parts and was here the day after they arrived and finished the repair. All in all a great experience! So happy we have the Sears option. Very much trust them to do a great job!

My request to Choice for having my HVAC system repaired resulted in services being scheduled for a week later. When I complained, to Choice, I did not receive another response from Sears Repair or another alternate as was promised and expected. After a couple more days, I then contacted another HVAC service group which I already have a Contract Maintenance program with for years who responded and the repair would have required the replacement of a failed compressor. Economic decision was made to replace entire system including cooling and heating coils.

Smooth transaction. The appointment was accepted. Thank God our son was able to be at the house for the appointment on a weekday. We work Monday-Friday. As a consumer I don't think it's fair we have miss work, use our vacation time and also pay for a service. This time it worked out.

Great guy, talented, arrived on time and fixed the issue. He made the fixture better (better part) than the original hose bib. I needed a couple of 'off plan/claim' issue, and for an extra fee he fixed the drains in no time.

Our refrigerator was making noise, the guy came in two days to look at it and had to order parts, he called two days later, said he had parts and would like to install them. Everything works great. The whole process only took about a week and we are very happy

Highly, highly recommend Choice Home Warranty!! They have excellent 24/7 service. They respond to repair requests in a timely manner and do what is best for the customer. I have used many companies and they are the best. I am an agent do work with a lot of others but they are the best!

I have a fairly serious plumbing problem...I made the claim, I got assigned to a company that could only schedule me 10 days out...I decided to cancel claim and maybe draw another company....I drew the same company again - I assume they accept the Choice jobs before someone else grabs them. My previous experience with a plumber was taken care of in 3 days...did a great job.. This last experience is unacceptable

The sales rep was super pushy and aggressive. I only wanted one year of coverage and kept getting upcharge. Even though I said no multiple times on prepaying for a fixed number of years upfront he was so rude about it. At one point, I wanted to not even go thru with the transaction because he was being so pushy and then I see the annual charge already processed. I never had a sour experience like that before.

Made appointment for my home Dryer 9.11.2024. Between 1 and 5 they say it was a no show. Call Choice Home Warranty back. They put in a Claim to them about no show. But you gonna a send them back out to my Home. Heck no. I am done with Choice home warranty. You hear me Done. Don't get these guys for your HOME WARRANTY.

They have always processed my claims in a timely manner and have treated me fairly with the repairs. They are courteous and willing to help the customer. I will definitely refer them to anyone looking for home warranty. I’m glad I purchased my home warranty through them. I’m looking forward to future plans.

Blum Management Inc worked at my house the Plumber was professional, efficient and knowledgeable. After the routine steps he took the initiative and did an extra step which quickly diagnose and fixed the plumbing issue we were experiencing. He was also friendly and courteous, making the entire experience pleasant. I would definitely recommend him for any plumbing needs.

Everything went well except the plumber forgot to power it up. It was already late so I just called him up the next day and he came fixed it. We'll find out how quick Choice will issue the replacement cost (I opted for the out of pocket option).....that would be the real test. If it comes in quickly, then another star will be added to the rating.

Response to my claim was quick. GE was the repair company. Mal was the technician. Mal was excellent. He was pleasant, knowledgeable and professional. He also gave me additional information about the care of the refrigerator. Mal spent extra time to make sure I understood what had happened to cause the problem and how to prevent it from happening again. Mal called back later in the day to make sure the freezer was still working.

James was very polite, professional and very helpful and explained all questions that I asked. I like the new policy changes and now feel more comfortable renewing my policy. I am going to pass your number on to my brother because his policy is coming up for renewal and I am suggesting Choice to him.

I knew I should have saved my money from the get-go. The technician could not fix our stove after ordering what he thought was the right part. Weeks later they came back and claimed a falsehood about our stove which then allows then to deny our claim. The escalation process is a joke, they just say we are in violation of the contract, no second opinion, no support, no nothing.

The technician was polite and thorough. He explained the issue with my Samsung washer and ordered the part. I am a new customer with Choice Warranty and this is my second time using them and I am very pleased with them. They also sent At Cost Air LLC to repair my garbage disposal and they did a good job also.

I called to inquire about Home warranty plans and spoke to a young lady, which reviewed plans and coverages for my home and I purchased 2 home warranties for each of my homes which plans most accommodate my home coverage needs. She was very professional and set me up for a payment plan that worked well for me.

Only paid part of cost. This happened with previous claims. I have always had to pay my fee plus a large portion of the cost. Your advertising has led me to believe that having the home warranty policy will insure that the system is covered. That’s how it id written in the contract. This is covered for all the systems.

I had a leak with a garbage disposal. That was already installed here when I purchased my home some years ago. I was told it was not professionally installed. It was not covered under the warranty. I had to pay the $65 service fee. I had to spend money out of my pocket. That cost me $250 but I no longer have a leak that was the most important thing for me.

Not satisfied with commitment from your team. Whoever I talked with was not professional. It was like he was reading from a script and would not listen to what I had to say. Like he was rude and inconsiderate about what we had to say. I would not someone like that representing my company in that type of manner. I thought when I read your services that it said if it wasn’t repairable that you would replace it with a new unit. Not just offer partial payment on what the unit is worth. My number is +** if you like to talk about this. Also, why does it take so long to get a check. He said 30 days, ridiculous.

Our GE microwave that was more than 10 years old stopped working. Called HCW and they got it fixed. The technician came after a week time. If possible, I would have preferred an immediate appointment. However, the technician was friendly and fixed the issues within the same day. Thanks Guys!

We put in a claim for our washer on 8/29 and it’s now 9/4 and we still haven’t seen a technician. The one that was supposed to arrive yesterday never showed, called or anything. Now they want me to look for my own repairman.

Very professional and prompt at resolving claim issues. Initially my claims were assigned to Sears which is subcontracted by A&E. The worst experience ever with that company. In both occasions they sent their technicians and collected the portion of Fees I was responsible for. Never followed up nor they fixed the issues. After contacting Home Choice Warranty and explaining the unpleasant experience with Sears contractors, Home Choice immediately reassigned a different contractor and the issues were resolved immediately. Thank you Home Choice for your superb customer care. 5 stars and strongly recommend.

The technician was able to direct my attention to the probable cause of the malfunction over the phone without the need for an in-person visit. It was a simple repair that called to mind something I had forgotten about. This freed up my time and his, which was mutually satisfying.

Your company sent us a repair person, and he was unable to repair our problem, as he said he does not work on boilers, he said he would call you back to have you get the proper service person. We will wait to hear from you with another service person.

I honestly wish I'd never bought this warranty. We waited over 2 weeks (in 90+ degree heat) to have an AC technician come out and replace a capacitor. The technician was wonderful but CHW doesn't pay them enough to make your customers a priority so you get put on the back burner. It would have been better for us to have put that money back for repairs. We could have gotten someone out MUCH quicker. You have a very dissatisfied customer and your call center and supervisors are a joke.

I must say the experience that I have the technician who came to the house to fix refrigerator was exceptional. Though he was late arriving, he communicated that to me, it was very conscientious.. My low rating was result of the fact that claim was denied for unspecified reasons, and when I contacted to discuss, the agent I spoke with was unprofessional, demeaning, unhelpful and would not give me valid reasons as to why the claim was denied. He essentially blamed me for submitting the claim on the portal and not calling to submit my claim over the phone. I will work to appeal this and am hopeful that we will get this issue resolved.

The technician that responded to my claim showed me where the problem was and explained what was required to fix the problem. After calling HCW to report his findings and required action to repair the leaking toilet he was advised that some of the.repair was considered an upgrade and the home owner would be responsible to pay the amount not covered by HCW.

The technician arrived within the appointment time window and quickly assessed the issue by asking pertinent questions and testing the washing cycles. He was professional, polite, friendly and efficient. He diagnosed the problem and made the necessary adjustments in a timely manner. I appreciate his efficiency, professionalism and knowledge. Thanks!

The technician advised me that he was on the way once he was here. He was very personable, very knowledgeable about AC repair work. He explained to me the process and how the work would be completed. He also advised of regular maintenance schedule. I would recommend him to family members.

Very professional and solved problem. Cleaned up well afterwards and satisfied with the job. Also explain things well to me also he was prompt and on time and did the job very swiftly. I would recommend him to anyone. The technician seemed very knowledgeable of what needed to be done and took care of the problem accurately.

Since August of 2021 we have been paying $916.81/yr for (almost) nothing! During this time we have made 6 claims, paid 6 $85 fees, and were denied coverage on 5 of those claims. We are ending our relationship with Choice Home Warranty and will be working with our lawyer to recoup our money paid for this worthless "service." DO NOT RECOMMEND!

Choice acted quickly contacting service for appointment. Choice also text me to follow up. Sears Service kept me updated and gave information how to track my assigned technician. The day of appointment I was texted by the technician of time of his arrival. I was impress with the whole process.

I’m yet to hear from Choice warranty on the coverage on the pool heater. The service technician came out quite quickly. Now I’m waiting for choice warranty to respond on the part that needs to be replaced! It’s my first time using choice warranty. Didn’t realize they take this long to respond on the replacement part!!!!

It was easy to submit my claim via their website. (5 rating) CHW acknowledged receipt of my claim via email within minutes. (5 rating) CHW sent email within hours of scheduled repair appointment in two days. (5 rating) MORE TO COME! I will provide a followup of this review once the repair or replacement is finished. Hopefully all will go well and my experience will be one of complete satisfaction.

Alberto ** introduced me to Choice. He explained everything very clearly. He was able to provide a price I could not turn down. He was respectful and courteous. I look forward to working with Choice and all you have to offer. I am also most impressed with the customer service. Thank you!

The second plumber did an excellent job of testing his first "drain-pipe clog-removal" of 100 feet. When the "test" revealed the clog-presence was still a problem, he did the "clog-snake of 100 feet" on a different drain-line.... and ran a test again. Success!! The washing machine finally drained without overflowing onto the basement floor. The second plumber was great.

Choice accepted or approved my claim for stove repair. Technician came out. Said had to order parts. Two months have gone by, I have called Customer Service and all I am told is still waiting for parts and they won't move forward and have called and emailed subcontractor assigned by Choice and told the same thing. Meanwhile, I am disabled and cannot stand for more than 2 or 3 minutes and have burned many meals on unregulated stove burners. Also, hard wired smoke alarms started randomly beeping and my claim for electrical help was denied as not covered because smoke alarms.

Not sure why you reached out to me as I just cancelled my contract. I kept hoping things could be different, but EVERY time there is just one small thing that causes a declined submission, or requires you to jump through hoops and deal with multiple people over and over again. The straw that broke the camel's back in this case was a dishwasher issue, which I paid the service fee only to find out the issue was with the garbage disposal....how would I have known THAT? THEN it couldn't be handled by that service tech, I had to submit a new claim and pay another $75 fee.... REALLY? Spend your money elsewhere.

I put in a claim for a toilet repair and it was approved and dispatched to a tech. Tech got here and was informed by Choice that it was not approved. I had to pay out of pocket a total of $357.34. Tech tried for approval numerous times. If it was not to be approved why would Choice dispatch and then the vendor disassembled my toilet leaving me with no choice but to pay out of pocket.

Troy called & said he’s on his way, when he came, he greeted me & showed, what was the problem. He showed what was problem, then he said where to soap next time. He knew what he was doing, whom no minute he finished his job, & cleaned the place. Respected gentleman. If problems occur, I would like for him come again. Thank you Troy & Choice Warranty.

The technician who came out to repair my dryer was excellent customer service, this is my second time using my home warranty. Both appts was schedule the very next day. The service fee of $75 is good, it save you so much money in the warranty cover a lot that some home warranties companies don’t cover.

This is the most unscrupulous company that I've ever been associated with. They have absolutely no interest in being of service. I have filed three major claims over a 2-3 years time frame that I was totally dissatisfied with the outcome. #1 garage door opener, they did not repair or replace because the motherboard had burned out so they said the damage was not from wear and tear. #2 my oven went out and they sent someone to repair but that repairman made the situation worse because the oven would make an explosion sound when igniting. They sent someone else which said it could not be repaired so Choice gave me a $300 buyout instead of replacing. I am not sure what they thought I could replace either this amount. #3 on July 27 I submitted another claim for the refrigerator and it was determined it could not be repaired so this time instead of replacing the unit it was a buyout amount of $496.

Platinum Repair was assigned to complete my repair. The original date to do repair was in 5 days. That was unacceptable to me since we were in a heat wave and my house was 90 degrees. Choice suggested I call Platinum to get an earlier repair date. It is not easy to talk to someone at Platinum. The call goes on hold for approx 20 minutes and then someone comes on saying please hold and another 10 minutes goes by.

My first experience with Choice was terrible. High pressure and a very snotty person. Then Brandon followed up with me the next day. He was a pleasure to work with and I bound the coverage with him. If you call, I hope you get Brandon. He is a rockstar! I opted for the 3 year plan which gave an even better price break and more peace of mind. Thank you Choice Home Warranty for being there for me.

The technician was very professional and polite and communicated with us. Choice on the other hand is difficult to speak with, takes too long to assign a technician, doesn't answer the phone calls, passes you on to another person who can't help you and at the end of the long and frustrating process, offers half of what it cost to replace your machine or appliance. Go figure, not the best customer service company by far! I would be ashamed to work for Choice!

Although it seemed great signing up I was not told there was a service fee of $85.00 per service. It should have been disclosed upfront with the monthly fee. I am a senior on a fixed income and can't pay that for every service call that cuts into my food budget. Totally disappointed with undisclosed service fee.

I have been well pleased with the service that I have received from Choice Home Warranty. They were very nice and helpful from the beginning of my first phone call to the time of service. They kept me informed by emails and phone calls all along the way. I would recommend Choice Home Warranty to anyone!

I’ve recently dropped my previous home warranty after having been with them for 10 years. I’ve completed research and CHW was rated number one. I called and immediately got a prompt response. Very easy enrollment! I’m hoping that I will not need to utilize the warranty any time soon however, I am at ease knowing that I have it if needed.

My tenants had a significant HVAC leak. The service company rescheduled our appointment three times! Initially arriving on a Thursday, but pushing back to Monday! And then was late for the appointment by almost an hour. The problem was simple to find and resolve, but the delay increased the long term damage to my flooring and caused my tenant to lose days at work. Not happy at all.

My first call about washing machine, I was given a new part which did not fix the problem and the technician knew it was going to work. The second technician came out and took the part and I later received a message I would get a new washer. I am now out 200.00. I am going to be given Lowe’s gift cards of 343.00. There is no way that amount will get me a new washing machine. I have to go pick it out, pay delivery fees, installation and take away. I have never been satisfied with any of your services. Let’s not forget the monthly fee. I would like to speak to someone but can never reach anyone. I would like someone to call me.

The main issue I have is that the ceiling fan we have, the motor is making whining / howling noise and creating excess heat when it is run. Choice does not want to replace fan until it totally burns out, which risks electrical- safety issues. Roughly $200 to replace. I am being allowed $75 for the fan. When I pay $65 technician fee doesn't show much benefit.

The plumber was shown the water damage and he found the problem after some investigating that included getting on the roof of the house and using a water hose to recreate the problem. To my satisfaction, he assessed that it was not a plumbing leak but a roof leak that cause the damage.

I did research after calling your company back in August. I read some of the referrals and a friend of mine referred me to your company. I left the signing up in September. Yesterday was good. At first I was going to just take a monthly payment, but then when I said that a friend referred me, the sales person had told me my friend took a fantastic Offer so I signed up for the 42 months and I saved quite a lot. The way our economy is today any savings that I can do as a senior I try my best to do it. I am very thankful. The sales person was very patient with me.. I have not used your service yet, but I do know that I had a good sales person to be very patient with me. Thank you very much. Sincerely Deborah **

I filed my claim online on a Saturday and chose the first available appointment which was Monday 8-5. He came at 9 am Monday and fixed my jalopy fridge. Thank you Jack for your expertise, professional manners. I switched to Choice 2 years ago and I have only praises.

Just excellent! Trophy Plumbing did a great job. Efficient. Hard working. Sized up the problem, got to work and did the job! Didn't get his name but he was respectful and fixed our problem. I would definitely recommend Trophy Plumbing in the future. Note: please work on your authorization process as that took much longer than the actual job itself. Poor kid spent an hour getting permission to do the job.

CW decided they could not fix my refrigerator (after a week of waiting for a technician, so you said it would be replaced. 15 years ago I paid 1,999 for it and was first offered a 900 gift card. That was raised to 1,100 but then was told it would be 30 days before I received the Lowe’s gift card. I don’t know how you expect someone to go 30 days without a refrigerator. Also, the Labor Day sales will be over and what I can afford for new refrigerator will not be anywhere close to what I had. The gift card should have been emailed to me immediately.

It has taken weeks to have a repair person come look at my broken microwave. The communication is difficult because there is no phone number to call to speak with someone about it. The repair company sent a part to my home address not having looked at or discussed the problem with me. They did it based on photos I sent them of the problem. Finally when the service person shows up, she says it's not the right part and it is not fixable. Then that afternoon, I get a message from Choice Warranty saying my repair is not covered.

I canceled the policy on the 5th of August, they sent a confirmation email stating that I would get a refund 15 to 30 days after canceling. It's been over 30 days. I just want my money back. Highly unprofessional.

The guy was here on time, he went right to work. He had the garbage disposal working within a few minutes. I paid him and he was on his way within 30 minutes. I was very pleased. Choice Warranty did a good job.

I am happy with the service I’ve received from CHW. I gave only one complaint. I don’t appreciate getting constant phone calls, texts & emails to not merely renew my warranty but also pay for 3 years! I have undergone this sales pitch even the rare times I’ve had to file a claim! I never experienced this pressure from previous warranty companies! I think anyone considering CHW should be aware of this sales ploy!

My second claim with Choice Home Warranty (house is 5 yrs old.) The first - for HVAC problem was solved promptly and correctly. Excellent service. This one - for an electrical glitch - was even better. The service rep was able to come one day early, diagnosed and corrected the problem, and explained it to us. Thanks!

Donald {REP} called me, I explained the situation in brief. He offered to send a check out within the next 30 days. Great service.

The worst! Had a warranty with this company a year ago at that time they didn't not have any LG repair/service companies. They just contacted me and stated they now have many more repair options so I signed up again. They did give me my plan rate from the prior year but needed to fill out a new claim. The claim people stated it's a 30-day wait and because it needed repair they would not pay for it. But would send one of their techs I would have to pay and they would reimburse me at a prorated amount. I read many reviews where they don't pay anything. They will string you along for your monthly premium with no resolution for the real issue.

The service was fine, the only issue was when the technician arrived he wanted the $75 dollar fee before he would do anything. With other services I’ve had in the past, the technician did what was needed and then asked for the service fee. I don’t know if this standard procedure but it made feel like I was a crook!

Our family has had about 5 to 6 experiences with Choice Home Warranty. The company is excellent regarding having the technicians show up at your home. Some of the technicians do an excellent job, and some actually had to get help from someone in their shop. But in all cases, CHW makes sure your problem is corrected or repaired.

Our garbage disposal was really grinding and humming. Patrick came in and within minutes it was fixed. Very professional and nice person. Would recommend highly to anyone. I have had Choice Warranty for years and would if you are in the market for a warranty company. They are the best.

Once service request made online, confirmation was schedule for next day. Service Rep was on time, called before and on arrival. Respectful to me and premises, very professional, kind and explained the problem and resolution. Highly recommend plus with my plan my out of pocket was only $75. I’ve referred this service to family and friends.

My toilet was bubbling and would not flush properly. The technician came out when he said he would and fixed the issue. He was courteous and professional. I would use him again in the future. I appreciate his prompt response and professionalism. It's hard to find good reliable help these days.

Choice Home Warranty gives our family peace of mind that we will always be taken care of… We never have to worry about being taken advantage of in emergency situation. It’s nice to have someone you can rely on and trust. Now after our experience, even our neighbors are using Choice Home Warranty’s service.. Thank You…

I received a phone call from a rep. of the company. Said great service, fast response... I received neither from the company ... About 3 months ago my power went out. I checked the breaker, its amp ... Have a short somewhere. Called. After 2 weeks I called back to hear they gave me a appointment with another company who could not service me for a week ... They never called nor did the company for a follow up. To date no reply to my e mail .. I hope this is not a common thing .. I understand things happen, fall through the crack, misplaced, The company they referred was bad. What about the follow up ... Problem still there and they keep getting paid ... Lucky for me I've been on assignment the last 5 + months... Back home today. No reply and no repair, someone has been here all that time with the phone I used to purchase the warranty...I believe I should be given a refund plus ... Or, repair it with refund. JOHN DS

To date my experience has been very frustrating and unsatisfactory. I experienced a leaking under sink hot water heater and had a technician come out and inform me that it needed to be replaced. He informed Choice and they have rejected the claim citing section CO as the basis of their denial. Unfortunately, that section doesn't exist in my contract and the customer service representative that I contacted admitted to me that the paragraph doesn't exist. I currently have an appeal pending but am quite disturbed that the basis for denial is a non-existent section. This doesn't appear to be a upright or honest company, but perhaps the appeal process will elucidate the validity of their denial or clarify their need to honor their warranty program.

Henri was very helpful and answered all my questions concerning the coverage and I was very impressed. I signed up for the Premium Plan. I would have signed up for the three and half coverage if I could have paid it on a monthly payment for the next three and half years. We are seniors and that amount to be paid within the time was not possible for us.

This is a horrible company. We bought a new home, the seller included a Choice Home Warranty as part of the purchase. A few weeks in we had a built in microwave fail. The cost of replacement was $1,200.00. The warranty said they would cover built in microwaves. They initially offered $400, which we rejected. Choice came back with $800, which we also rejected. These offers were insults. We finally had to go to arbitration and settled with them there for more than $800 but less than the cost of replacement.

I love Choice warranty so much.. When I sold my house.. I bought the buyers a warranty.. When I bought my new house I was giving a warranty but it wasn't you.. so I added you to my new home. Everything I have called you You have taken care of everything for me. Thank you.

CHW is great. They fixed everything. I had 3 faucets replaced, a garbage disposal, replaced, ice maker fixed twice, washing machine fixed twice, dryer fixed. Clog drain fixed, my AC unit needed to be upgraded. They paid half and I paid half. I'm staying with them. My payments are $85.00 a month but it's worth it.

Plumber never showed up. They never called and I wasted an entire Saturday waiting. Very unprofessional. I will call Choice tomorrow to try again. I hope you can help this time. I’d like you to send a more responsible plumber. I would like to be able to remain a customer of choice home warranty. Help!

Had trouble with one room of the house not cooling as much as it should. Would be 78 while thermostat set to 68. Original repairmen never showed up from sears. Choice Home was able to get a second contractor out within 3 days who fixed the issue within an hour. He also provided advice on further repairs that could be done by myself.

I put in a claim after hours and immediately Choice assigned a vendor. The vendor called me and scheduled an appointment the next day. The online claim form was easy and quick to fill out. Given the claim was for an A/ C unit not working, I was appreciative of the quickness.

Needed hot water heater repaired due to only 5 minutes of hot water each use. Called for appointment. Took a week to find an associate who could come to my area. The associate called me to find out the info needed for parts, and set the appt. Day of he let me know ETA and was here within 1 hour of window. Showed me the problem and repaired the heater.

I had Choice warranty for 3 years. Every month they were on time to take $129 dollars out of my account but when it came time for them to take care of claims they would always have a problem getting contractors to come out or something else. Finally I had enough when they sent two different contractors to my home for the same thing and I had to pay $86 dollars twice in one month and they still denied my claim after having to pay a extra $172 dollars

I purchased 6 policies for our homes and was treated extremely well!!! got Multi-property discount and the VIP pkg rates!!! Very happy with the service to set these up. Hope we don't have to use - but if we do - we got one of the bet companies to help us. Thanks Allajah **!!!!

I have been with this company for years. My payments are made on time but, it takes a while for them to find someone to come out to fix the issues. Each technician that has been out has been awesome, very knowledgeable about what they are doing. The company web-site has quite a few issues. It's hard to sign in if you have more than one account. It takes forever to receive your voucher.

I like the choice plan. Quick response and good service overall. This is a good value if you have aging appliances. I got a large discount for paying in advance for 6 years. I recommend this to my neighbors. I have used the service about 5 times in three years.

For 5 months I have had technicians come out and try to fix my leaking refrigerator finally saying in May they would order parts to replace broken ones. It's mid-September and I'm still being told all parts are not in and they don't know when parts will be shipped. I Told Choice today September 7th I will wait until Monday for resolution and if that doesn't happen I will get a lawyer. I hope resolution comes and I hope no-one else has to endure the mental stress I have endured all these months from a leaking refrigerator, constantly putting towels in to soak up water and constantly being given the runaround from Choice. I wouldn't wish this for anyone considering a home warranty. I will let you know if Choice makes the Right Choice on Monday.

Ron ** of Truth Plumbing was very easy to work with. He was very knowledgeable and fast at what he did. He knew exactly what the problem was and went to work immediately fixing the problem. I enjoyed his friendly demeanor and I would highly recommend him for any plumbing need that anyone would have.

Jose ** from Jamerds Corp was excellent! From our first conversation via phone he explained when he could come, what the procedure entailed, and after permission was granted he replaced the leaking Badger 500 InSinkErator. He was extremely knowledgeable and was clean and neat during and after the procedure. It’s comforting to see someone who enjoys his work. That is a valuable employee!

Am currently awaiting contact from vendor to conduct repair of problem plumbing. Previous use of Choice was good, but had to wait for a second appointment since vendor did not conduct needed parts. Once ordered vendor scheduled and conducted repair. I am currently waiting for assignment and contact of vendor to fix this current problem..

The Technician was very professional and knowledgeable about our Dishwasher. He's checking on Parts and will be back next week. He explained to me and my wife what the problem is and how it affected the operation of our Dishwasher. I suggest you keep him on board as a valued employee.

I was told that they are not going to replace my furnace or even fix it. I have disputed the decision. I suspect they handle all replacements this way! I am very displeased with their decision to not replace my furnace. I don’t know what else to say, except that I am disappointed.

I have been under an extended warranty policy with this company for over three years. They are actually my fifth vendor I have contracted with, to provide these services. I signed up with them because I am a native of NJ and this company is based in Edison NJ. I also viewed them favorably because of their former pitch man "George Forman." They are very receptive to getting you the assistance but some of the companies do take a while to get back to you. I think the fee for service is too high, but for the most part, these are break-fix contracts. Most of the work is to fix stuff and there are delays if additional parts are needed.

You always hope that things are done well when you have a contract with a repair company. The work I had done on my refrigerator was done superbly not just well but superbly. I can't tell you how much it means to me for people to stand by their word and your company definitely does. Thank you so much. I'm happy to use you and I will use you again.

I’ve had a few claims with Choice Warranty and their response has always been quick. The company is very professional and care for their customers and the service they provide. My past services have always been by a reliable company that they recommended. I am very pleased with their services and I will definitely recommend their services.

Choice Home Warranty’s online system is very user friendly and not difficult at all. I really like that they provide confirmation emails with plenty of information regarding the technicians they contract with to send to your home - they even ensure you’re provided a photo of your technician for safety reasons. Their customer service is admirable.

First of all, the technician was courteous and professional. He found out that I need two parts to fix the problem. Mr. ** texted you about it, and he didn’t get a response. This is not business! In fact, I want to terminate my home appliance warranty with you!

She was amazing and I would recommend her to everyone I know. Her work was impeccable and it’s obvious that she cares about her quality of work as she did her work with ease. I hope that anytime I have an issue this is the vendor that will be sent.

The 2 guys from Peter and River HVAC & Repair were very polite and thorough. Very good communication. They did an outstanding job. I would have appreciated a receipt for the services to document what they did. Would be glad to use them again. Thanks for a job well done.

Air Conditioner quit cooling. They got an appointment made. I discovered the problem before the Technician came out. One Receptacle had trip. I reset it. The Air Conditioner begin cooling again. So I canceled the appointment. Choice Warranty were very Friendly and easy to work with and very professional with the situation. Thank you!

The technician from Platinum Repair Service was very professional and efficient. Did thorough job. My AC is working very well. Me is very happy with the service. I would highly recommend the technician from Platinum Repair Service. Choice Warranty resolved the issue within two days. Great service. Thanks to all of you and your web site. Claim ticketing process is very user friendly and effective. I would recommend to use the web site instead the phone call,

Choice responds to my claim very quickly. But the time for the service tech to show up is very much longer than what is acceptable. Before we had your service, and I know it was our expense we could usually get service within a day or 2. Not a week as is this claim.

Biagio explained the problem with my kitchen faucet was an internal break, explained that it could not be fixed with a gasket or any other part and that a new faucet was needed. He had a replacement faucet with him so he was prepared. He replaced the faucet quickly and efficiently.

Good service, friendly interaction. I would like real customer service. The prompts do not answer all my questions. Other than that, I enjoy the 24-hour ability to talk and see my claim as it is processed. Hoping for a good outcome for my situation. I had to speak with a rep. to resolve just one issue.

Eric the technician from Southeast Appliances came by to fix the problem with my refrigerator. He was able to diagnose the fault quickly and resolve the issue soon. I would recommend the repair company to anyone who's having problems with appliances and requires a good repair company. They show up on time and their repair is of good quality. Quality work is one of the many things I look for in a company.

Inconvenienced and delayed service repair even after telling front line person that partner was ill. Gave notice of no air upon returning from vacation on Monday night, service performed Thursday. As it worked out partner was hospitalized, and was not inconvenienced. Does the insurance pay for lodging. Due to the heat, house was 93 degrees.

The technician spoke limited English which made it very hard to communicate. We had 2 claims and he said he was to do both. After completing the first claim he asked for $75. We asked him if it would be another $75 for the second and he stated no. When he finished the second he asked for a second $75- we said he had told us there would be only one charge. He said could not order the needed part unless we paid him the 2nd $75. In your coverage brochure it says there "MULTIPLE DEDUCTIBLES MAY APPLY." So we were misled when he told us only one deductible. This resulted in a very unfavorable experience with Vincent Appliance Repair service who was representing your Warranty Company.

TERRIBLE COMPANY. DO NOT WASTE YOUR MONEY!!! We bought a home and shortly after moving in we noticed the water heater not working... They then said that due to us not living there for 3 months that it's a pre-existing condition and is not covered... Waste of your time and money. Go elsewhere.

Thank you, Bruce ** for getting us signed up for your amazing Choice Ultimate Plan. Bruce walked us through the process, explaining the various options and payment plans. Advised how to get the best bang for our buck, plus we get an extra month of service (13 months). We will refer friends and family.

Miguel ** provide excellent customer service in explaining the program and offering the best and cost effective plan to meet our needs. I wasn't aware of the first responder, Vet, and Senior discounts available and that made a nice difference for us. Thank you and hope our first claim goes just as smoothly as signing up!

If I could give zero stars I would. I had 2 valves replaced in my home and they cut a hole in my wall to replace them. They left the hole in the wall and now want another $100 deductible to send someone out to repair my wall that they created. Not to mention the plumbing company turned off the wrong water valves and I had water everywhere and in the common wall to my dining room. I already paid $100 for the valves. I canceled my service with this scamming company.... SCAMMERS.

The answer to my service request was almost immediately. Great service. Scheduled service almost immediately. I would recommend Choice Warranty. It takes away concerns for major repairs. Although this request was not a major issue, it was prompt. The salesman that originally sold the contract was both very knowledgeable and helpful.

The CHW is persuasive to get your money. They only resolve the essential problem and to the minimum and not trying to resume what you had. They change the parts with Builder-Grade parts and materials. They do not observe what you have got in the first place. They are not really responsive during very critical times (when you are in cold weather when the heating system is broken, for instance). When something happens, they try to find anybody in the area and not just the best experts in the area. You have to be persistent to make them proceed the job. They do not take the responsibility when the third company do wrong. The annual contract will be renewed on monthly basis and without sending you any notice.

The plumbers from San Antonio Plumbing were very polite, very professional, and super fast. They assessed the problem and executed the solution all within 30 minutes. They gave me information about what else would be covered under my plan which was very helpful as well. I was very impressed. I would highly recommend Choice Home Warranty and San Antonio Plumbing.

Super glad I purchased this warranty. Helpful, responsive and knowledgable. Called to have my home checked after a storm, an electrician was sent out immediately. I was surprised at how quickly the appointment was set up. In fact, The original appointment was 5 days out from my claim. I got an additional email stating that Choice would work hard to attain an earlier appointment and next thing I got was an appointment rescheduled for the next day.

After the claim was approved, I asked for a case manager to be assigned to my claim, and Jean ** was assigned as a case manager without a few hours. He was extremely helpful and listened to my request and took appropriate measures to address my concerns, and appreciate his willingness to help with the claim. Very happy with the interaction and his promptness in getting the claim resolved.

Teresa was great at answering my questions before I set up my new plan. I was able to get everything I wanted covered and I even got a better rate than my current warranty plan. I was also able to get a friend a benefit for referring me to Choice Home warranty.

Contractor was the Energizer Bunny....He had no assistant to run from water meter to home and ran back and forth dozens of times == Checked EVERY source of water in the house and exterior. He found an exterior hose bib leak. He offered to return if my next water bill is for any reason higher than normal. Very personable and efficient.