Choice Home Warranty Reviews

I submitted a claim to CHW for a plumbing issue (bathtub drain clogged) and it was resolved within a few days. The plumbing company assigned by CHW was unable to clear the drain clog the first time around but came back with a motorized snake a couple days later and cleared the clog. The plumbing company did an excellent job in clearing the drain clog. CHW did an excellent job in keeping me up to date with the status of my claim. They are very customer oriented and a pleasure to do business with. I highly recommend CHW to my friends and family.

Buyer beware. This is the most dishonest and deceptive company I’ve ever dealt with. They will never cover the big repairs. Had my AC diagnosed by many of their own techs who said we needed coil replacement. Choice would only approve pumping it with sealant and refrigerant. They will never make the right repair, only the cheap one

Your technicians decided to put in one of the cheapest pumps that you can put into a pool. We've decided to go ahead and put in a pump that's going to last. That's going to cost. Probably four times the amount. Very disappointed in your decision. This was the reason we used a trusted technician servicing our pool year-round. We also checked with two other companies who strongly advised to get the better pump.

The Worst Nightmare of my Life. Unbelievable 2 Months and a week without Air Conditioning A/C. The worst and cheapest service personnel behind the phones. Assigned an A/C Contractor based in Alabama not servicing Georgia what a Stupidity. A Mgr. offered me $200 to settle the claim and if it's more, it will come out of my Pocket, only $200. Just the Disconnect Switch is $150. The New Air Handler Motor plus Labor. They think I'm Stupid or Ignorant.

I had to call customer service twice because I had to update them that my service call was incomplete and needed to be reopened. The technician needs to come back and replace latch for my washer. I will need to follow up with technician directly instead of customer service following up with them.

Filed a claim and on the same day it was corrected! Great service on this issue. The HVAC unit was not cooling.... Went online and filed a claim.... Repair was accepted in a few hours by repair company.... Actually came out before the scheduled appointment and had it fixed shortly after arriving! Our temp had gotten up to 85..... but is now cooling! Thanks Choice Home Warranty!

I enjoyed the call and felt that Ronnie answered all my questions while starting our policy off with pricing options I liked. I look forward to the services and protection promised. If I am unhappy, I was guaranteed a prorated refund of my advance payment. This will add peace of mind if service is not up to par.

I was able to hire an electrician and get approval to complete work order. I should be getting reimbursed for the extra money I had to pay. It was easy to file a claim and go through the reimbursement process. The reason I didn’t give 5 stars is because it took four days in order for them to tell me to hire my own electrician.

The icemaker was broken and the repairman also detected a leak under the fridge. He was able to repair both the same day. He was courteous and very efficient! I would recommend Choice Home Warranty to anyone needing a warranty company. The techs are knowledgeable and are quick to repair broken items.

From beginning I call to report the hot water does not come out. I call Choice Home Warranty insurance to report. They send the H.R.P Plumbing and Heating which find out the water heater was bad. No longer working. Then the Choice Home warranty insurance solve and approve to replace my water heater in one day.

I spent more time on the phone and dealing with claims department waiting for a check that didn't cover near the cost of replacement or the damage that the technician did. You can't choose your own technicians and my experience with their technicians have been horrible. One technician cost me $210 from damage they caused and I didn't get the original issue fixed. Choice did say they would send $150 but that was over a month ago and now they are saying another month before I will receive it. I had to hire another electrician to fix the original issue and the new one. Another time my fridge went out, I didn't get anything fixed or funds toward a new one for several months. The technician went out of business after a couple months and I was provided $900 which didn't cover half the fridge replacement. They said if I canceled now that they would cancel the $150 check that was supposedly in the mail over a month ago. Look elsewhere.

Seth was fantastic. He was so helpful and knowledgeable and helped me get the best deal. I ended up signing up my rental and my home. He walked me through the different options and also explained the fees after the first year which made me want to prepay multiple years. I'm very happy with the service so far.

My home’s AC stopped working. I waited a week or more to have a tech assigned. Another week or so until the tech arrived. The assigned tech was professional and was able to determined the cause of the AC not working. He took photos for Choice and determined the parts needed and left us still without AC. The next day I received an email from Choice that they were unable to send a tech and would continue to look for and assign a tech to come to us to look at our AC. WHAT? We already had a tech here and were waiting for THAT tech to return with the parts and fix the AC. When I called the tech who was assigned and came to my home, he professionally and politely told that he was no longer assigned by Choice to repair or replace my AC unit. Now, another week later in the life-threatening heat wave, we are STILL without AC. At Choice’s urging, we have opted to have our own tech repair or replace the AC.

Bryan **, the technician with Bennett and Sons, was very friendly, knowledgeable and helpful while fixing our A/C unit. He worked quickly and efficiently. I would definitely recommend him! The staff at Bennett and Sons kept me informed of Bryan's status prior to his arrival with phone calls and texts. The appointment was made within a day of the request for it, not weeks as is the case with other companies with whom I've been forced to deal. I believe they are honest and trustworthy; as he didn't try to tell me that I needed an entire new unit, even though it is 17 years old. I was very pleased with Bryan's performance the entire time he was here. He was neat and tidy.

I called to inquire about starting a policy. The rep Adam was very helpful. Got me started without any issues. Adam was able to answer my questions regarding the coverage and new plan I was subscribing to. Starting out pretty good with this new company. I like this Choice Home Warranty very very very very much.

I just joined. My past experience with home warranty companies have been rather bad. Let's see if they walk the walk and Talk the Talk. Actions say it all. The hold for a month was a negative one. So many try the old auto sales approach in order to upsell the service cost. That doesn't work with me. Or my family. Great references. Let's see.

Claim made on Friday and service call made on Monday. I have not had any communication since I talked to the tech Monday, I would like to know when the repair will be finished. I called Monday and was told to leave my number and I Would receive a call back. None has occurred.

Truthful and knowledgeable and friendly. Timely and very professional. Would recommend Choice Home to others. Service is the most important when you need them. Hopefully we will not need him again, but if so he would be the one. Thanks for the service and timely help to resolve the issues.

I was extremely surprised and pleased on the response of Choice Warranty for my refrigerator breakdown: called to make claim in evening that refrigerator quit and all food spoiled on weekend, technician was scheduled next morning, Monday, and his time for his repair status was updated frequently with tel # available for checks. He came, diagnosed problem, ordered parts to be delivered my home and repair is scheduled. Again, pleasant surprise!

I chose Choice Home Warranty last year. However, I never used it because there was no problem at my house. My contract period ended this year, and they called me and told me all sorts of things to get me to extend my contract with their company. I was deceived by their words and signed a 3-year contract. Last June, the air conditioner in my house broke down. I contacted Choice Home Warranty. They sent a technician to my home. My air conditioner outdoor unit was on the roof. But he said there was no ladder and just left.

I attempted 3 times to schedule service for our Frigidaire refrigerator. A technician came out once and did not fix it. The next appt took 3 weeks and we waited 8 hrs and he did not show up. Rescheduled (escalated) 2 weeks later. Technician calls after waiting 6 hrs to say no work order and did not show up. Horrible customer service. Pay more and go with a reputable company.

I wanted to make a change in our HW company, and Choice was given great reviews. I spoke with John and decided to go with Choice and with proof of current coverage was able to be covered right away. The price was very good and I'm looking forward to the peace of mind of knowing we will not be overwhelmed with unexpected expensive problems.

Ben answered all my questions, helped me make a tough decision easy and was able to help me lock in a great reduced rate for my first year. He also assisted with comparing what my current policy covered and that they covered same items. He also provided me with an online discount for my first year of service.

The young man who came to check out our refrigerator was courteous, respectful and polite. He called to let us know that he was at our home, then he proceeded to run several diagnostic tests to find that our problem was the panel that dispenses water and ice. He ordered said part, set a date to install it that worked with our schedules, and we await his completion of that job.

When my air conditioning unit stopped working, I called Choice Home Warranty, and they said that someone would come out between 24 and 48 hours. They took a whole week to send out a technician. It was 100 degrees outside! And I had to buy fans. It was unacceptable seeing that my bill is paid when it's supposed to. I do not plan to renew my contract when it expires!! Definitely will not recommend!! The 1 star is for the technician. He could get 5 as a person, but the company itself gets 0.

The young man who came to service my the dishwasher was on time, clean, and prepared. I'd have him come again if needed. I would suggest that the company provide him with a phone or tablet to translate for him until he is comfortable with speaking English. There are Apps that would be helpful to those nonfluent in English. Another option would be to have some from his workplace call at end of visit to review what was done, what's next, and when the work can be completed.

Updated on 12/28/2025: I’ve had Choice Warranty for the last 5 years. We had a few claims. 2 AC Units were replaced and one double oven. Choice honoured the warranties promptly. Not even a problem. The processes were easy. At the first claim we called an 800 number but recently they started to use the online claim process and that turned out to be very simple!! They are 5 stars. Would highly recommend them.

The plumber was at my home. He flushed each toilet 2x and determined nothing was wrong although my toilets are running a long time and one toilet smells periodically even when there is no use. I was told to further diagnosis the issue I was having would cost me out of pocket from $250 up to $550? Depending on what they find wrong. I paid 75.00 for a 5 min diagnosed. I was told that Choice would not cover any further costs if they found something wrong. I will be canceling my services with Choice Today! The services does me No Good!

The Tech was professional and courteous. He diagnosed and repaired the problem efficiently. Called in Saturday, Tech was not assigned until Wednesday. With heat index of 110, this made for some very uncomfortable days until the appointment. I think CHW should keep in mind that some jobs are truly emergencies in some situations. For the most part, I am pleased with my decision to go with CHW for home repairs.

You do not respond promptly. I must wait too long for you to set an appointment. After you sent an air conditioner repairman and then an electrician, my air conditioner still does not work. So, I now need to call you again to open a new claim and wait 3-4 days before you send a repairman out.

The technician showed up during the window of time he was scheduled and called as he was on his way. He was very knowledgeable about my electrical system. Explained what the problem was in a way that I understood. He tested outlets and checked the breaker box. Found the issue and fixed it at that time.

When you sign up with them they promise you everything. Then when it’s time for a claim they refuse to honor their promises. I would recommend everyone cancel their contracts with them. It’s a waste of money. You would do better just saving the monthly premium and maybe save a little more.

Great Service as always. I've been with C.H.W. for a few years now, anytime I've had or have a problem they are there right away. Great Customer service as well as company contacts that they have. I made a great Choice with Choice Home Warranty's! So, if you own a home or you are a 1st time homeowner - it is definitely in your best interest to protect your home against minor or major problems and CHW can solve those problems quickly.

Called on washing machine breakdown. Took 3 weeks to get a repairman out. When they finally determined it wasn’t worth fixing they lowballed me on a price for a new one which I finally settled for 'cause I had no choice. Your customer service is horrendous. I think it’s ridiculous that I have to wait 30 to 45 days but I guess that’s what I have to do. I wouldn’t recommend your company to my worst enemy.

I feel you have to be an attorney to read and understand the fine print in the contract. On the highest record setting temperatures in Vegas, y’all will find a way not to fix someone’s AC. Ridiculous. It’s not fair. My policy automatically renewed with new rates and I was not informed about.

Wrong to inform after selection is made that it takes a month to get the gift cards from Lowe's to replace my washing machine. Do I get free laundry service while I wait? This singular selection was described as easier and offers flexibility. No mention was made about the long wait. Also there was no alternative choice. So what you going to do.

The tech who came to our home (Virgil) was wonderful. Eric Electric was professional, gracious and had amazing follow through. However, Choice Home Warranty is none of these things. If I had not prepaid my contract, I would have canceled them after my second failed request for service. I have since had countless more. Choice Home Warranty goes out of their way not to pay a claim. Very disheartening. I cannot say enough bad things about CHW.

When I call in a claim Choice Home Warranty has promptly answered my call and is always quick to schedule my appointments. The technicians they send are courteous and very professional. When I have questions I always get my answers in a courteous and friendly manner. I would for sure recommend Choice Home Warranty to anyone looking for a home warranty.

This is the first time I have submitted a claim and it was easy online and a response came back within 24 hours and the technician came a day earlier than advised. Sam was efficient and friendly. I would request him again in the future if needed. I was very pleased with the service and prompt responses.

My service was not scheduled to happen until 10 days after I processed a claim. When I reached out to the service provider that the date and time he selected, I would not be available. He said he hasn’t scheduled the service yet and would call me once it is scheduled. This is frustrating that I couldn’t get faster service.

I plan to keep Choice Home Warranty for as long as we have our home. They have provided exceptional service for whatever we have placed a claim for, and do so rather quickly. I was initially apprehensive about Home Warranty Service but CHW has changed how I feel for the better.

Call Choice Home Warranty with a dishwasher repair being needed, received a case number. Was contacted within a day to schedule the appointment. The repairman with Alpha Appliance Repair showed up on time and was very pleasant and knowledgeable. He submitted the item for repair that needed to be replaced for approval. I was emailed the next day, 7/9/24 that the repair was approved. I'm now waiting for the part to be shipped to the repair so that after receiving it he can schedule the installation and complete the repair.

This is the worst company I have ever worked with for my house. They not only do they take forever to send a technician out. The technicians they send out are incompetent. After over a month waiting for my pool pump to be fixed I decided to hire my own and pay out of pocket. They say we can hire our own technician and they will reimburse but that’s only if the technician orders the parts off of their site. The parts are poor quality and my technician refused to install junk. They give you the same song and dance. My kid missed out having a pool party for his graduation since the pump wasn’t fixed plus I didn’t have the pool for a going away party or the 4th of July. We are in a heat wave 90+ temperatures each day and for over a month no pool. They don’t care about their clients!

Yes I can submit a claim 24/7 but it doesn't get fixed if it's on the weekend or after 5pm. There are some things that can wait but the A/C is not one of them. This is the second time I've had an issue getting service in a timely manner. I will be looking into other Warranty companies.

The salesperson answered all questions and was courteous and gave us several options. We have been very unhappy with our previous plan and I know your company will be better. We are on a very strict retirement budget and Choice Home Warranty should prove to be less expensive and better service than American Home Shield.

I called Home Choice on 6/18 to report both ac units were not working. I finally got a contractor 6/21 and came to house 6/22. My ac unit on the main level needed to be replace. My contractor went pick up my unit on 7/3. My contractor received the wrong pickup #. I call Home Choice and was told it was the supplier’s issue and it was nothing Home Choice could do. I called back on 7/9. This agent was able to escalate this matter up to management and give them 24hrs for a reply. I’m still waiting on a reply. It’s been 3 weeks with 1 ac unit trying to cool off 3500 square foot house.

Choice HW is only as good as the vendors/service providers they contract with for your issue. If the vendor is good, then you'll have a positive experience. However, if the contractor performs poorly, Choice HW does not offer much support...except offering you the option to restart your claim with another vendor/service provider---which leads to wasted time and another base service fee.

It is a total scam. Nothing worth will be covered. There is a hidden exclusion for everything! They will be nice while selling the policy but when it comes to claims, you will end up repairing yourself.

If you want to waste your money spending it on a warranty that won't help remotely with any problems you run into these are the people. In the year I had the warranty I had 2 issues and they didn't help with either one. I ended up paying out of pocket to repair my toilet and my fridge. Both of which are "covered". Please don't waste your money like I did.

I submitted a case to CHW for a repair of my washer and when I was never contacted, I reached out 3 days later and was then told that the first appt I could get was 5 days later. Not the best experience. Once the technician arrived, I was told that the part had to be "approved" by CHW. I then was notified 2 days later if the service tech came arrived to the appt and if they did for ME to reach out to the service tech to request that they submit the Diagnosis. I don't think that this is something I should be responsible for doing. That interaction should have been between the Service company and CHW.

I was well informed from CHW as well as from local contractor for the task. Replacing garage door torsion spring. Technician arrived and finished the jobs as scheduled. The whole process was a great experience. I would recommend the service from this vendor and CHW as well. I would recommend the service from this vendor and CHW as well.

I've only been with Choice Home Warranty a little over 2 months. I put in a claim for a leaky faucet and also a cold water cut off valve. The cold water valve knob broke off, so I could not use the faucet or bathroom sink at all. Choice Home Warranty claim dept did NOT cover any of it because they stated that it was not working due to "wear and tear." I decided to cancel my policy. It took numerous phone calls to talk to anyone, and when I finally got ahold of someone, the woman was quite rude. She told me it was cancelled and stated the refund amount so quickly, but before I could clarify the exact amount or ask when I would receive it, SHE PROMPTLY HUNG UP ON ME! I do not recommend this company.

You have not shown the ability to provide me with contractors in my area and because of that, I have to get my own. If you could provide contractors it would make it much easier and you would get higher marks from me and make it much easier for all involved.

I have been very pleased with the repair companies that have been sent to work on my appliances and air conditioning. My one complaint is the time it takes to get service done. Between the time you submit a claim and the appearance of a service person is, at minimum, 6 days, and usually longer than that. If replacement is required, it can take as long as a month as was the case with my a/c last summer. Lots of red tape has to be addressed in the approval process taking a lot of time while you are suffering without a/c, water, or whatever the problem is.

The spray arm on my dishwasher came off landing on the heating element which in turn melted the spray arm. My claim was denied because it did not result from normal wear and tear. WHAT??? I’ve been paying this insurance for years and the 1st time I submit a claim, for an appliance that suffered obvious wear and tear, it was denied? I’ll be looking for another home warranty company.

The representative incorrectly recorded the name of our street on our new policy. It has been an Act of Congress to get through to anyone to have it corrected. I was also told by the automated system that we have three accounts. I would greatly appreciate someone correcting this information. Thank you.

The Technician came in time as scheduled, and started his job as soon as possible. It took only 1/2 hour to fix it. He changed a belt as he had belt in his vehicle. He is good guy and knows his job. I paid his money as agreed before and he left. Overall, good job.

The technician was professional and polite and very helpful. He did the work quickly and was very knowledgeable about the cause of the problem, and he even gave me advice about how to prevent the issue from occurring in the future. I'm already planning on hiring them for additional work!

My first claim for an honest repair. Followed all the rules and procedures- will not pay for repair. They will not take calls - require you leave a callback number. I have been waiting 4 days - still have not received a callback. Appeal process is a 24-48 hour respond. They assigned a case manager - first available 15 call is a week away. I am in an area of heat wave - AC - they left my AC inoperable. Not accessible or responsive.

The ice in the door is not working. It is not dispensing the ice thru the door. The tech arrived finally- 615p - for an 8-5p appt. He was nice & polite- diagnosed the problem, explained the parts would be in 20 days later and he would be back to install them.

Matt from East Valley Technician heating and cooling arrived early, he was EXTREMELY knowledgeable and explained everything. He fixed the capacitor that the last company put in upside down and was leaking oil onto the starter and put all the screws back in that were just left in the unit.

The gentleman that the Log Doctor sent out was wonderful. He was suppose to be here between 3-6 and never showed. At 5:45 I called the office and the lady stated he was stranded on I64 where he was broke down and waiting for AAA. He did show up after being stuck in a rainstorm and broke down for 5 hours in the heat. This gentleman was beyond GREAT. Very polite and diagnosed the problem immediately. Thank You.

Choice Home was very responsive in calling me back, and the caller was very polite and helpful in placing the claim. I am hoping a technician will schedule the repair soon because it is very hot and the house has pets and children.

The technician that was sent out was excellent. He was patient with all of my questions. My only complaint was with the timing. In the future, CHW should give a wider time window due to the length of some of these claim repairs. Technician got there 2 hours after my window. My issue got resolved but I had to delay another appointment so I would miss the technician.

Next day service, excellent company, called them on Sunday and they showed up the next day, and approved repair of my ceiling fan without hesitation, I have all my properties with Choice, and they always come when I submit an issue. I have been using them for 5 years now, I tried another company, but they kept dragging out my cases.

Choice Warranty got a technician to come to my house within a day of submitting my claim and the technician called me that evening to confirm my appointment, was on time the next day for the appointment, was very personable and got the job done quickly. I would definitely recommend Choice Warranty as your home warranty plan.

Kevin from K&K came by to look at our electrical issue. We had a melted main fuse, we were concerned about an electrical fire. He was courteous and honest with us and explained the issue and that his recommendation was to replace the fuse, and possibly the buss panel if more damage is found once work is done. I’d highly recommend his services.

Mike and son fixed my washer, and from the time they showed up till they left, they were full of knowledge and answered all my questions I had about my washer problem and showed me that all it was was a stuck sock in the motor and bam it works again....

I am happy with the service and Bruno the repairman knows everything. I am always happy when he is assigned to my appliance repair. The company responds quickly and notifies me of who and when the repair has been scheduled. The only problem I have is that they will not repair anything which doesn’t prevent the appliance from working. In other words. A piece of my dishwasher control board broke and it still works so it is not eligible for repair.

Put in a service call on 6/5 for my AC not working right. Choice sent out North Pole LLC to diagnose the issue. Originally was told it was overcharged. That didn’t fix it. Next tech said it was compressor. Paid uncovered costs of $500 and they installed compressor. Choice refused to give me a breakdown of uncovered costs. That did not fix the issue. Next tech came and added Freon. That made it worse. Next tech again added Freon, didn’t help. Then tech says it’s the TXV (part was replaced in August 2023).

The technician arrived within expected time frame and worked patiently getting a considerable amount of ice build up cleared in my stand alone freezer.. The technician was very pleasant and I would be happy to see him again. I would recommend him for efficiency and hard work. Thank you for prompt service.

The technician was professional and punctual. Kevin had an issue removing the garbage disposal, but with his quick thinking skills. He was able to remove the garbage disposal. Also, he showed me how to reset it if the blades becomes jammed. He finished the job less than 45 minutes. He did a great job!

Very responsive to calls and stayed in constant contact with me. Finally fixed an issue that has been ongoing for over 2 months. Will not ever use Prompt Appliance Repair again. Horrible service. I had to keep calling and emailing to stay on top of this claim instead of CHW making sure to follow us so that was the reason for the lower rating.

Went very well. He was early & told me what the problem was & fixed it. He was pleasant & professional. He had to go buy the part & come back. If he didn't have to do that, he would of completed the job in an hour. I would definitely recommend them to anyone.

Tech that was sent out to repair the item was wonderful. He assessed the situation and was very professional as well as helpful. However, I felt, when he called the company they insisted that we did something wrong to not have to pay the claim. After him assuring them that we did nothing wrong claim was paid, I felt like the warranty company was trying to get out of their obligation.

I would not recommend. Even the technicians that they send out (when they finally come out) do not recommend them. There's no accountability in ensuring that the contracted technicians show up when they say they will. If they approve your claim you will either pay a large out of pocket or they will only pay a small amount. For a washer claim, they said it didn't result from normal wear and tear and denied my claim. For my dryer, they gave me the runaround for 3 months and finally approved the claim after I contacted the BBB.

I called to sign-up after receiving an online quote and subsequent email. The email was from a Richard **, but turned out to be a bit deceptive. I did not get to speak with him as stated in the email, I spoke with a Jake **. Mr. ** spoke a bit fast but he did eventually answered my questions and I was signed up for an account.

This is a scam company!! Stay away and save your money. They will find a reason whatsoever to decline your claim and find a fine print in your contract to blame you for having this coverage. There is a reason why they're no longer BBB accredited.

I called in for service on my toilet and SHOWER. I went over the TWO issues with the man (JJ) SEVERAL times. Repeated TOILET and SHOWER many times and explained the issue. When the service man came to the house today he said that he only had it logged for the toilet. It is not easy to get someone to sit at the house every time there is an issue. I work and can not just take off. The service man looked at the shower but because he did not have the problem logged from Choice did no repair. Now what?????

I live in GA and the temperature is in the 90's and we are seniors and my husband is recovering from cancer. I didn't know that I have to pay half the cost to get a condenser and the total cost is $2715 for us to get our AC fixed, I didn't understand how warranty works so now I will have to do more comparison to find what I need. I had this policy for 4 years. Disappointed.

My dryer gave up on me and I did not had to wait for long for a Technician to come and fix it. I was assigned to MSJ Appliance repair and they were pretty good. They kept me updated on the issues and the time they will arrive. Also I could track them to see how far they were and that make me organize my time wisely. I am pleased that they had the part on hand. Good customer service on both ends. It was easy to file a claim and there was a tracking where we can see our claims. I will recommend this to my friends and families.

Very disappointed about waiting for you to approve the amount that tech was going to charge so he could order parts. I have been without a washer since July 3rd. Spending money going to Laundromat to wash. Think I need to be reimbursed for what I have spent. I have a handicapped granddaughter who has Cerebral Palsy and frequently wets the bed. So wish you would hurry up and get machine fixed.

Airzone rep checked my ductwork & found it chewed up by rodents. He said it was not covered by Choice. I am working on the rodent problem. I still am not sure if any of this will be covered by Choice. I am wondering if this home warranty is really worth it.

Technician was thorough. He ordered the part needed for the washing machine and will be back on Friday to install it. Great service rendered. Tech was extremely polite and I would recommend him highly to anyone who has a problem with their washing machine. Choice Warranty is a great company to do business with and even though I am not a fan of AI, this worked very well

Already have let many friend know on my FB acct, your representative was a very nice man who took time and spelled out all the #Warranty specifics that I need to know, thank you and your staff, I would recommend your company to others as I believe it to be honest and with integrity

The agent (Henry) was very knowledgeable and accommodating to make this experience pleasant. He went over all the options for the policy and the cost. Henry was also able to offer me a senior discount on the price. Thank you very much for a wonderful experience.

I've been trying to get my washer since 2. It is now July. You're going to reimburse me some money towards our washer, but I wouldn't get it until the middle of August, I guess to me that's just a very long time, and it's not right. Yes, anyhow, I felt and I am sharing my feelings with you. Thank you.

The Plumber was very knowledgeable about what he was doing and he did a fantastic job of unclogging my kitchen drain line. Before entering my house he put rubber coverings on top of his regular shoes even though I informed him that he didn’t need to. He left the area that he was working on very clean.

She was very thorough with her inspection, explaining everything she was doing. Very professional. I would recommend her to anyone. She took everything apart and inspected and asked questions about the problem. If you want a good customer satisfaction experience, you can reach out to Manners Maintenance. You won't be disappointed.

The technician was very polite and professional, I would definitely recommend him! I haven't got my air conditioner yet so I will be able to answer more questions at that time. But so far I am pleased with the service....When all work is done I will be able to answer more questions.

Two months into the contract my water heater broke. A technician came out after 3 days, diagnosed it needed to be replaced. Two days later I get a quote for the replacement of $580. This is in addition to the service fee I already paid. What good is a warranty if they charge you for "uncovered" costs? It was located in my garage and a simple replacement. In addition, it would have been another 2-3 days before it was replaced, so over a week with no hot water. I canceled my contract, bought a new water heater and had it installed for almost the same cost as their additional "uncovered" costs. What a racket.

Ned from Bennett Heating and Air was courteous and knowledgeable. He found my problem quickly and returned my AC to normal. It’s working great. He cleaned out my pipes and was just amazing. It’s great when you get the service you pay for. Hooray to Ned. I was totally impressed with the work done for me to remedy my problem. He was very professional. I highly recommend Bennett Heat and Air and also highly recommend Choice Warranty. Thank you all for taking care of my AC care.

This is my first time submitting a claim since I became a member, I love how easy and user friendly the website is. I would recommend Choice to my family as long as they keep to their side of the contract. It will be my pleasure to work with choice.

So far so good. I am a new customer with Choice Home Warranty. The customer service so far is good. I haven't had good experience with home warranty companies so I'm praying this company is what I've been looking for. However, only time will tell. The price is right for the total coverage plan that I selected. The representative who helped me over the phone, Ralph was helpful, kind, and professional.

Gentleman was great! I appreciated him. But the follow through with the claim is horrendous! It takes forever to get anyone scheduled and when they do get scheduled I will call the vendor and 70% of the time they say they aren't working with CHW anymore due to poor communication and an untimely payment.

First issue- On first appointment no one showed up. Second issue-, I have been charged $100 service fees but as per contract it is $75. Third issue, your technician came and said no issue but after 3-4 days AC is again not working and having warm air coming out of vent. I had to call another technician who mentioned there is issue in Capacitor and had to change it to make AC work. Not satisifed with claim resolution and service fees charges.

The tech was great - on time and very thorough. With no dishes in the machine it seemed to be going through the wash part okay. He did find some small pieces of paper blocking ??? And removed them. We are currently filling up the machine and will try to run it sometime tomorrow to see if the problem has been fixed.

This company will do anything in their power to not pay any money out of their pocket to fix your service. Do not trust this company and keep your money in your pocket to fix it yourself at a later time.

Kudos to Jim ** for providing excellent customer service and help on a great yet affordable warranty, all around! I also appreciated Jim's patience the entire time. He answered all my questions and shared the payment options. And, he was knowledgeable about the Choice plans. It's been a long time since I've received this level of genuine, positive and professional customer service. Thanks!

The only issues I have with them is they don’t have emergency services available, and they're really slow about getting repair companies to come out and get the repairs done. I’ll probably be sitting here a week during this hot weather in a mobile home until they get here to fix my AC unit.

I had Choice Warranty for 7 plus years, and I must say their service has declined drastically in the past year, they have a hard time finding a service provider to service your issue. I canceled service with them in April 24 and purchased a warranty agreement with 2-10 and the retention rep did not canceled my service and they charged me for this month of July 24 for $112.00. I called up and asked for a refund and the retention rep stated she was unable to do that because I was on a monthly cost. I asked her who could refund me. She stated that my agreement did not allow this.

I submitted my claim on a Friday evening and we had an appointment by the next day in the morning... Our AC guy was very informative and explained what the problem was and fixed it... We were happy with HVAC Penguin...

The tech reached out to me shortly after I made the claim and came out as soon as possible. He determined that it needed to be replaced. He was very thorough even in explaining that our warranty didn't cover the pipes connected to the pump. Not happy with CHW that we had to pay extra above our service call fee.

You people are incredible! Man, you are fast on request for service! We really appreciate the response! We can't say enough about this. Thanks! On all of our claims in the past we have received the same response. Just as fast and quick! Good people, good company! The techs and companies they send out are very reliable and honest.

Unit repaired under Claim #**. Stopped working. Tried to reopen claim online and told it expired. Started new claim ** with new technician. Trouble getting approval. Told several conflicting policy information depending on talking to service or sales. Choice not responding in timely manner leaving spouse with heart condition in home without A/C in 90 + degree heat. Looking for coverage for new house. Based on this experience I will purchase elsewhere and recommend others do the same.

The repairman was very nice on a condo I own and fixed the AC With no problem. On another property, I had to fight to get the correct price to replace a wall oven. The Price they offered was ridiculous. I did a lot of research and they finally agreed with a price. I showed them. I am surprised your company does not have a contract with GE for appliances like my last home warranty.

My AC leaked water and caused ceiling to collapse. Filed claim. An appointment was scheduled but technician did not show up during the scheduled hours. Called and texted technician but he did not either take the call or return the text. He did call and show up by the end of the day. He did not do any tests and barely just took a look. He collected 75 dollars and said the repair should be scheduled next day. However nothing happened the next day. Again I could never reach this technician by call or text. Called Choice Home Warranty, which just kept promising but nothing happened. Two days later they told me in email that claim was denied. I realized why the technician did not do any test on the AC unit but just collected $75 - they did not plan to fix it at all. What a waster of time and money?

It took over a month for a technician to visit my home. I had to reach out to Choice multiple times to make sure the issue got resolved. There was an additional scheduling issue. Choice sent me an email with an appointment time and when no one showed up I contacted the technician. They told me that they turned down the appointment but Choice never let me know.

PMD Heating and Cooling serviced my A/C unit on one of the hottest days of the summer so far. After two "No Show" service calls from another company, PMD was given the service call by my home warranty company. PMD called, showed up and resolved my A/C issues; in addition I opted to have my A/C coils cleaned, hopefully that will help extend my units. Thanks for your services PMD!

I have never had a problem reaching a representative to initiate a claim or with questions relating to our policy. This has always been a positive experience for us. The overall experience is a good one overall.

The tec. did a fine job and did have some problems with heater but completed the job quickly. I am very pleased with CHW and have been with them close to 8 years. My home is almost 10 years old and expect things to start having issues, so having someone that I can count on to be there to help is one less thing to worry about, plus I'm 87 years old and having issues myself. Thank you Choice!

The sales person who called and closed this sale was one of the most pleasant AND persistent AND fun with whom to do business that I have dealt with in years. I purchased the policy "because of him". Even though I was just "window shopping". He is a major asset to your enterprise.

Our AC unit stopped cooling happened on 4th of July 2024. Assumed no one will show up as it's 4th of July weekend. Got a call on Sunday at 4pm and Alex from Cathedral cooling showed up and got it working. All we had to pay is the service fees.

Issue is not resolved yet. Choice has been helpful in its follow through at this point. The initial service vendor gave me an initial appointment of August 6, 2024. Choice replaced the vendor and a new vendor came out on Sunday, 7/7/24. The issue was diagnosed and now we are waiting for repair or replace plan.

Guyette came out to service my unit and while servicing the unit he found a problem. He told me what the problem was and I called CHW. The temperature was 102 that day and would be around that temperature for the rest of the week. CHW was prompt about getting my problem repaired. Thank you.

When we took the policy the sales person told us that if any appliance is broken we would get a replacement as many other appliance companies do but that was not the case. We were also told that only certified contractor from appliance company would address our issue but that was not the case either. The first contracting company kept on changing the appointment and eventually we had to cancel. Then the 2nd contracting company did the same by coming very late well beyond the assigned time. Finally instead of replacing our dishwasher we were given a paltry gift check of $256 which is not a cash but a Lowe's gift card that we will receive after 1 month. The cost of the dishwasher that we are replacing is worth nearly $1000. The case handler was just rude too.

I'm probably the wrong person to give a review for the technician because I wasn't at the house at the time he showed, but based on the phone conversation I had with him and what my wife and daughter, I definitely recommended, I was told he was very professional, shortly after his arrival he found up was the problem was, he contacted me and clearly explained what the issue was, he did have the approval from Choice and my AC was fix the next day. Thanks.

The resolution manager is understanding; however, I have no approval email yet to get full reimbursement for my a/c. 2 months in 3 excessive heat warnings is ridiculous and a breach of contract on Choice end of 24/48 hours. This has been a terrible experience with your company. It’s not the manager. It’s the company as a whole. I bet the CEO doesn’t face this issue when his stuff breaks. I opened my ticket before summer officially started so this should have been handled. You initially assigned a tech. They were a no show because they told choice in the beginning of the week they couldn’t keep the appt. Choice lied stating they had verified the tech that day and I wasted a day of pay from work. If something happens to my dog of family choice will be in loads of legal trouble. You have a required contractual agreed time to fix things and you’re way past that.

Serve with a smile even if you have to incur expenses for repair parts under warranty or in some cases a loss for unit replacement. You cannot win on every customer warranty contract at all times, that's how warranty insurance works. CUT DOWN on sales agents fees/commissions (OVERHEADS) and give back to customers by improving customer service. CHW does NOT need agents to push sales; if customer service is good, customers will buy home warranty. Thank you.

Thank you Ryan, for the outstanding legendary customer service. You are very straightforward and knowledgeable about your product. He made it easy on deciding which company we were going with and answered questions about how the coverage works. Definitely I will also inform friends and family about this company.

Choice Home Warranty does not have license in California to issue home warranties. The warranty is through a company and I did not receive great service. My water heater went out in January 2024 and it cost me $1360. Also, the plumbing company charged me an additional 4% to use a credit/debit card. I requested a written invoice of cost breakdown and did not receive from neither Choice or the plumbing company. By law a water permit is required but neither one of them would provide me with it prior to installation. Therefore, I had to file a complaint with the Contractor State Licensing and Department of Justice against these two companies. City inspector finally approved installation in on second visit in June. Before you select Choice, read the COMPLETE contract.

My upstairs A/C wasn't working while it was fine a day before. I filed a claim at around 8 AM on a Friday (7/5/24). At around 12 O'clock I received a call from the technician saying that he is coming in 20 min. to fix my A/c. By 2 PM my A/c is working again. This is the fastest service from CHOICE. I was very impressed. In addition I had a non-working coils in my kitchen cooking range. Initially it took a couple of months to replace the switches which was due to a bad technician. Later technician was far better and it was very quick service. Similarly I had a very pleasant experience with a leaking gas water heater. They replaced with a brand new electric heater while I paid the installation charges. In three cases so far I had a pleasant experience in the long run.

June 10, 2024 we started experiencing failure with the freezer section of our refrigerator. The repairman came July 1, 2024 at 12:30pm, diagnosed the problem as a bad compressor and recommended it be replaced. Choice did offer a settlement three days later which I felt was about $200 too low and asked for a review. That was put off for four days until Monday July 8th. In the meantime, the refrigerator had completely failed so I had no choice but to settle for what Choice offered because you cannot speak to a live person and they state they will return your call which in 5 days they have yet to call. Attempts through emails with a Lydia **, the claims specialist assigned to my case sent an email they have up to 30 days to send the ECARD for the purchase of another refrigerator.

Our AC unit was not working properly. Only blowing warm air. We were suffering in the brutal temperatures..the gentleman fixed the problem and so far we are nice and cool. I would definitely recommend Choice Warranty, they got the job done in a timely manner. The worker was professional and pleasant.

I am extremely happy with Choice Warranty for doing all within their control to get my AC fixed. The temperature in my house was 85 degrees for 1 week… I had an appt assigned within less than 24 hrs after my initial claim; however; the company (SEARS REPAIR) who I was assigned to corresponded by text with me every day and confirmed my appt... along with me calling them up and thru appt day saying someone was coming and canceled my appt 1hr left of my appt window time (I had to call them) and 4th of July holiday with 100-degree temperatures forecasted for the next 3-4 days!

Service representative was professional and courteous. Parts were ordered and delivered on time and representative showed up as scheduled. Choice received order and processed in a timely manner. I would recommend Choice Home Warranty to friends.

Garage door wouldn’t open or close. Service guy said I needed a circuit board and that was it. CHW said the tracks were off and I ended up repairing door myself. I called for septic tank and CHW only pays 250.00 towards repair. I pay 87.00 a month and can’t get anything repaired. Not worth it, will be cancelling it.

If I could give zero stars I would for this company. I was very disappointed when I submitted a claim for my over the range microwave and they told me that it was not covered. They made sure and send a repairman out to accessed the problem first and graciously took my service charge fee. The repairman said he had to order a part and will get back with me when the part came in. In the meantime I received a email from Choice Warranty stating that the microwave was not covered. I don't understand why its not covered when it clearly states in the contract that it is. After disputing this matter I was offered $200 towards a new microwave. Of course, I was livid and declined the offer because Choice Warranty is false advertising and I immediately cancelled my contract with them and I would not recommend them to my worst enemy.

My hot water heater died on Wednesday, July 3rd, which I discovered upon entering my garage. I called Choice to start a claim. The technician came Friday morning at 11 a.m. according to the appointment set up. The approval to go ahead with the new water heater was approved by me that afternoon. It is now 3 p.m. on Saturday, July 6th, and I have not heard from Choice regarding when my new heater will be installed. I have been without hot water for 4 days now. I cannot shower, run my dishwasher, or do laundry. It seems that nothing will be done until Monday, July 8, at the earliest. Perhaps the $700+ I have been paying for 3 years is not worth it. With a plethora of Home Warranty services out there, I may have to start looking into signing up with another company.

I have been waiting 3 weeks for a plumber to repair a leak under my sink. I do not even have an appointment set up. My appliance repairs have been handled not expeditiously but eventually and my repairman John ** is excellent. He goes above and beyond. This my first experience with a plumbing repair and so far it has been unacceptable. Please return my call about my sink repair. Thank you.

First claim request they wrote down we had an AC and heating problem when the problem was a gas leak on our gas stove. I explained in detail the first time around. Still waiting to see if the issue is resolved.

Washing machine bearing went out so it made a very loud noise during the spin cycle. It was cheaper to replace than fix so I received a gift card to Lowe’s so I could get it replaced. The only negative thing throughout the whole process was that it took a month to receive the gift card.

Prompt service, completely restored my garage door. Answered all my questions and taught me how to properly use garage door opener. My garage door had not responded to the garage door opener and my car was trapped in the garage. I highly recommend Josh as an expert of all things garage doors and openers.

The Representative I spoke with yesterday after technician left my house was very sympathetic, kind, and understanding to my concerns about the terrible job that the technician done. I had to suggest to him what to do to try and get my dryer to working. My dryer is still not functioning.

SD Tech Heating and Cooling was sent to repair our air conditioning system... the technician did an excellent job, was courteous and professional, and saved us a lot of money from going forward with purchasing a new system as was recommended by Deljo Heating and Cooling in Chicago. If we have to have the system repaired again I would definitely request them.

Excellent service, fast, accurate, very professional and courteous. Considering the magnitude of the problem due to the lack of A/C and the high temperatures we have been experiencing lately, they agreed to advance the appointment one day earlier, for which my wife and I, who are older adults, are very grateful. The technician went straight to the problem and solved it immediately. I would like to congratulate and highly recommend TECHPRO COOLING & HEATING LLC for an excellent service. Keep the good job Ray and THANK YOU for your great help.

Our realtor got us a home warranty and overall we have been very satisfied with the technicians who have come out and assisted us + the CHW employees we have talked to. The same applies for the tech who came out to diagnose our broken Dishwasher and told us it needed many new parts and CHW would make an assessment on whether to replace the parts or replace the system. Eventually, CHW decided it would be better to give us funds to replace the system which was a fine outcome except the amount they were giving us in Lowe’s credit for our old system was about $125 below the market rate for the lowest end replacement available.

He knew his business. Didn't waste time. Got the job done. Went over and above. Very happy and pleasant person to be around. We would ask for him again if the opportunity arose. Too bad he doesn't work in other businesses so we could call on him to be our tech.

I recently had the pleasure of experiencing exceptional service from Ned, a technician from Choice Home Warranty. When our air conditioner suddenly stopped working, Ned promptly arrived at our house earlier than expected, which was a pleasant surprise. His promptness already set a positive tone for the service. Ned quickly diagnosed the issue and efficiently replaced a necessary part to get our air conditioner up and running again. Within a short period, my family was able to enjoy a comfortably cooled home, thanks to Ned's expertise and dedication to his work.

Emerson, who also owns this business, was fantastic with several (perceived) electrical issues in our home! His expertise and positive attitude made for a delightful experience. We have now submitted 2 claims to CHOICE and both resolutions were timely and wonderful experiences with technical experts! Great choice of businesses by CHOICE Home Warranty!

I am writing to highly recommend Jaguar Installation for their exceptional service and expertise in appliance repair. Recently, Jaguar Installation came to our home to fix our dryer, and we were extremely impressed with the quality of their work. From the moment Technician's arrived, their professionalism and attention to detail were evident. They quickly diagnosed the problem with our dryer and explained the necessary repairs in a clear and concise manner. Throughout the repair process, [Technician's Name] demonstrated a high level of technical skill and efficiency, ensuring that the job was done correctly and promptly.

I was contacted on today 7/5/24 by Choice Home Warranty! I was transferred to a Cust Serv Rep. I think his name was Chris ** or **!! He was a bit reluctant to give me his name. He was totally customer-focused, very kind, he knew the business, well prepared to answer my questions! I’m 83 yrs old, he was courteous and patient! He sounded much like my great grandson, very helpful and took the time to help me ! I’m very grateful!!

It is very easy to file a claim. I have had one previous claim on my Washer. It was handled quickly, and my washer was up and running with a new drain pump assembly within a few days. I would definitely recommend Choice Warranty to my friends. Thanks for your service.

I was skeptical about purchasing a home warranty and researched a lot of companies. I was amazed at how fast things were handled when I put my claim in. Within an hour the plumber called me and was at my house within an hour. I have a dual flush toilet that was running and plumber had to order part and Choice approved claim within an hour. Just waiting for parts to come in so they can come back and install. Thank you for the extremely fast, no-hassle process.

My garbage disposal was replaced within a few days. The system of submitting the claim and being connected to the technician was stress-free. Choice Home Warranty moved professionally upon my notification and immediately issued my claim number and allowed for repair of the damaged part. My experience was pleasant and business-friendly.

Got super high inflated price to replace a water heater by CHW contractor who refused to negotiate. Contractor asked me to pay over $1600 for additional work. I talked to CHW resolution team and I was able to agree on terms that saved me almost $500. The work was completed by local contractor who even included the water heater disposal for no additional charge.

You had a bunch of weasel clauses like 1. We don't cover the pump in Air conditioners. 2. We don't cover leaky water heaters. 3. We don't cover failure caused by rust. 4. We don't cover anything outside home, etc. The salesman said you don't have those weasel clauses anymore.

First time using Choice. Had Sears Home Warranty for years but last two to 3 years poor. Changed to Choice. The person I talked to was very helpful although hard to understand at times and had to have her repeat. Got the two claims in and now waiting for email of who and when they will be coming out.

Although we were a little disappointed that it took over a week for a technician to come to repair our air conditioner, he was very professional, personable, polite and did a good job. We have had Choice Home Warranty for over five years and have had excellent service. I would certainly recommend this company!

I looked at the email, it said and it had July 11th. Called Mr **, there was no way we could wait for them to check it and then for parts after. I told him it was 85 in here. He said he had a stop in Valparaiso and he would come and look at ours I so appreciate that.

Shawn was very pleasant and helpful. I really don't need to elaborate. I will review my policy and share it with my husband. I hope I am pleased with the policy and fee after I have a chance to read it. I do like the fact that I can cancel with no fee. That is all I have to say for now. Thank you. Roberta

Got a policy last night with zero confirmation number and zero information. The website showed an error message when I called back to ask for my refund. The sales reps were rude and kept asking me why. If this is what I do all time, both times they kept asking me why. The second guy was extremely rude.

I would definitely recommend my technician. He was very responsive. He got here at the time he said he would. He explained why the problem was happening, and then he fixed it on the spot, and he did it in a timely manner. I would definitely recommend him to family and friends!

Claim #: **. IF I COULD RATE THIS COMPAY ZERO I WOULD unit STAY AWAY FROM THIS COMPANY. DON’T FALL FOR THEIR FALSE ADVERTISEMENT. When you call this company they sell you they are the best and will repair anything and they have the best technician. This is far from the truth. Don’t fall for their lies. This is the worst warranty company. I have been trying to contact the claims department for over 2 weeks and no one has contacted me back.

The repairman was great. However, I was given an original date and then it was cancelled and I had to wait a week when there were very hot temps. When asked to see if someone could come sooner I would have to cancel appt. That was ridiculous!! I wasn’t going to cancel a sure thing and then end up with a later appointment.

Winston did a great job and was friendly. He explained maintenance that my garage doors need yearly to last a long time, which I was not aware of. He performed the maintenance needed and negotiated the price with me. I would use him again in the future and recommend you a friend or neighbor.

I didn't rate you a 5 star because after the tech left after finding the problem. I got no update when the problem would be fixed. I waited 2 days before I started to e-mail everyone. I feel if I didn't start the process I still be waited for the hot water heater to be fixed. The Tech Mike did a great job, TemperaturePro.

I put my claim in on 7/3/24 and received the appointment on 7/4/24, the holiday! I am very pleased with your response time and commitment to your customers, wow! I am so glad I switched from AHS! Forgot to mention, I had appealed a denial for electrical work. The case worker got back to me soon enough, took the time to explain the denial, was patient, well-informed, professional and courteous. Keep up the great work!

My AC went down on Friday. I called for warranty repair right away. It took until Monday to get an appointment set up. The appointment was for Tuesday afternoon but the technician didn’t show up. I got a text over an hour after he was scheduled saying that I was rescheduled for Wednesday afternoon. I called the company and told them that was unacceptable. Since I was obviously the last appointment for Tuesday, I should be the 1st appointment for Wednesday. The technician showed up early Wednesday and resolved the problem but I was without AC for almost 6 days in searing 100+ degree heat. That’s not 5 star service.

Tech checked and discovered the problem, built the part, installed it and checked to make certain it was fixed. All this was completed within one half hour. He assured me that he would return promptly if there were any issues. Excellent service and would recommend Highland in the future. Very good.

Choice Home Warranty is unprofessional service with their poor service desk and unskilled customer handling. They have tie up with local vendors with unskilled and money minded. I have a very bad experience with one of plumbing request which is still unresolved. Choice home warranty scheduled a vendor named Steagall Operations LLC. Tech visited and asked for service fee with no work on the claim and just went way. When I put stoppage on the check due to no work carried out, vendor kept calling to my phone and threaten me to clear the payment else he will Take me to court. Choice home warranty is not at all taking any responsibility. This warranty company is run by classless. People with no service ethics or customer handling.

Thank you Choice Home Warranty. You were there when I need you respond quickly to all service needed. Recommend you to all my family and friends. Clled for a service repair on my washing machine. They came within a day or two. Found the problem with a new motor in it. Thanks again.

This is my first experience dealing with a claim. Because I do not live in a large metropolitan area, I was concerned about the service I might receive in filing a claim. I filed the claim on a Saturday and a repairman was here on the Wednesday. The technician was prompt, polite and knowledgeable. A part needed to be ordered,

The technician before the set time which was great. He thoroughly looked at the washer inside and out and with his expertise he found the problem and was able to get the exact parts, etc. and before long, my washer was repaired. I sincerely appreciated his knowledge his expertise, his kindness, his courtesy, humor and his determination to repair my washer completely. EXCELLENT!!!!

I have had my home warranty with Choice Home Warranty since 2021, so it has been over three years. I have had several issues in my home which have needed repair. Choice Home Warranty has come through with every problem I have had. My experience with Choice has been all positive. I have signed on for another three years with this company, and it gives me such peace of mind to know I have this safeguard.

Was having difficulties in getting my air conditioning system back online. The first vendor that came out was really not very professional and was trying to take several shortcuts. After several days of showing up with incorrect parts, I asked CHW if they could replace this vendor. They obliged and within a day or two the AC system was fixed and back online. The communication that CHW provides is where I see a big difference from other warranty companies. The communication is superb at CHW. Glad I made the switch to them. Happy customer

Pro Integrity Plumbing Corp was the company that came out to do the work. It was very easy to make an appointment with them. The technician was very professional and helpful by showing me the problem and how to fix it. I'm very happy with the experience and if I need to call Choice again for a plumbing problem I'm going ask for Pro integrity plumbing to come and do the work.

My AC compressor failed just before July 4th and I called the number in your warranty policy. Within 8 hours you found a technician at Smart Choice AC in Houston. They scheduled me 8 days out in 100 degree temperatures for repair. This was stressful considering the conditions. After discussing with the service company, they worked with me to expedite service during the repairman's lunch hour in 36 hours. The service was timely, effective and high quality and the day before the holiday. This was met a critical need. I will use this service again. Thank you!

You were very prompt on getting a repair man to assess the situation, poly since the washer couldn’t be repaired, we were promptly contacted by a adjuster..We were offered a settlement amount..Can’t replace for that amount, even on sale, a bit disappointed. Claims adjuster was very polite and explained your policy.

The two techs that came to my house on Wednesday 7-3-24, were the nicest guys. Very professional and polite. Fixed the problem and kept it moving. I will definitely refer Choice Warranty to my family and friends. This was my first experience using Choice Warranty and the guys called ahead of a scheduled appointment and actually showed up early.

Dwayne of CDE Appliance Repair was wonderful. He diagnosed the problem right away and fixed the oven issue. He was prompt, professional and came to our house the afternoon before the 4th of July holiday. We recommend Dwayne and CDE Appliance Repair for your appliance repairs. He saved us the cost of a new range.

It took longer than expected, but that was due to our equipment. When the part came in the tech did finish the work. Choice and the tech were both professional. They both did their part and the work did get done. Choice did a good job for this claim. I will wait to see if I have another claim and how it is handled.

We are very satisfied with Choice Home Warranty. We have had 2 claims and both were handled by exceptional customer service. I totally recommend the company and will continue to have peace of mind knowing that my house is covered for any unexpected issues in the future. We have had other companies that provided us with warranty but they don’t compare to the service we received from CHW.

I'm happy I got my called in to get my warranty. I knew exactly what I wanted based on my referral. I was turned off after the rep placed me on hold and tried to belittle me when I informed him that I was not interested in the extended 3 year package. Going forward, I would prefer for the rep to pay more attention to what i actually wanted instead of trying to upsell me.

I am extremely pleased with the work performed by the #1 Garage Door technician. He was thorough in evaluating potential areas of concern, i.e., wiring, circuit board, LED bulbs. He was very organized and helped in offering suggestions to improve the operation of my garage door. Additional work is required to make the garage door open correctly and I would like for him to perform this service.

The service technician suggested changing out the nine ceiling lights to LEDs. Because of the lights that were in there are drawing right at 600 watts and that’s all the dimmer switch could handle and he said that was the result of the dimmer switch getting extremely hot. The service technician arrived in a timely manner, and was extremely informative.

The 2nd plumber assigned was very prompt and professional. I was told what the problem was and that they would submit their findings to Choice Home Warranty. The water leaked from my attic through my main bathroom ceiling. I don’t know what else to say about the situation. I don’t understand the extra fees attached with the installation of a new hot water heater.

The service technician arrived in a timely manner. He helped me so much by giving me his last appointment. I didn't need to take another day off. He did a great job with the repair requested. He was a person of good manners. That is awesome. He was paid when service was complete.

Acute Comfort Serv, were the one's they sent to repair my A/C last year. They came right on that same day, Thank God because it is to hot in the summertime in Texas to be dealing with this heat with fans, You Heard Me? So Yes I would refer Choice Home Warranty, so far we good.

My AC system was down. No cooling in the house now, also my refrigerator not working properly. No cooling inside the refrigerator. I talked to your representative and he’s going to get the person calling me within 24 hours to setup an appointment? I’m still waiting for your service technician to call me or come to my house to repair.

I was told by the technician that it was low on freon and the fins were dirty and bent. He added freon and we cleaned the fins. Cooling is worse now than before he came. The fins have been in the same condition the whole three years that I’ve lived here and it has worked just fine until this season.

I am Very pleased. The Plumber knew exactly how to fix the problem. He arrived on time and was very courteous. Would definitely recommend Choice Home Warranty to my friends and family. Paying $75 for a service to fix and replace any appliance, electrical or plumbing in your house is a very fair deal.

Choice home Warranty sold me a policy Jan. of 2024. Read reviews, and the salesman promised fast service, great customer service, the works! I had to make a claim on June 21st of 2024. My first and only claim... nothing... I called them for 2 weeks, and repeatedly was told the claim was escalated. Mind you, this was as simple as a garage door opener...They could not find a technician in my area. They sold me a warranty with no way to honor it? The took o my money, but had no plan in place to cover. They "offered" to let me find my own technician. That would have lead to more headaches and me paying out of pocket. This company had no intentions of ever covering my claim. I demanded a refund of my payments since Jan, since I was technically not covered, but refused any reimbursement.

Very professional on the job order. Not recommended to use the tech to do job around the house. They rip you of and if you complain they will come very aggressive especially if is not a male at the moment in the house at the time that they are working. Because they do the job in the side you have no insurance. They cut corners and you have no way to complain to no one and left with a bad situation!!!! Love Choice.

The young man that you sent here to excellent job, he presented himself in a very professional manner, and had the unit repaired within an hour. You’re lucky to have him as an employee. I’m sure he will do quite well. Seem to be quite knowledgeable. I used to run a repair business myself. I would’ve been happy to have him working for me.

Seth answered the phone when I called to inquire about home warranty service. He was very professional, answered all of my questions and gave me some options that I was not aware of. I was undecided on which home warranty company I would select, but Seth was very instrumental in my decision to decide on Choice.

The Tech that was provided was EXCELLENT, and had a great attitude, and his work was phenomenal, he was quick and efficient, I would recommend him to anyone, he was on time, he called to set up the appointment, and called again to ensure that we were going to be present. Just an all around great experience, and these days, that’s hard to come by, I’m glad I chose Choice warranty.

A blade broke on my garbage disposal and it couldn’t be fixed so I received a new disposal. Didn’t take but a few days to replace. I was originally told by service guy that it might take up to 2 weeks for the disposal to come in but it took less than a week.

I can very factually tell everyone that Choice Home Warranty is a total FRAUD. They would charge your money and refuse to provide your entitled coverage. When I filed a claim within the coverage period, they would send a tech here and charge the service call fee. Afterwards, I received an email informing me that my claim was denied because the failure was not caused by normal wear and tear. When I appealed and called their case manager, they provided an inconsistent reason why I was denied. They would think 100 ways to deny your entitled contractual rights. I have already reported this company to the FTC. The State Attorney General's office would be next. Please do the same if you have been defrauded. I am sure there are many people who have had similar experience. Please use legal actions against this company and defend your right.

What a complete joke. Have had them a year because my realtor bought it for me with my new home purchase. They have been the most unprofessional and unreliable company I've ever used. Such a scam. This recent experience I've waited over a week for some sub par contractor to come out and fix my ac. Was scheduled yesterday between 1-5. Took off all day from work. No one ever called or came by. They then rescheduled me for this morning between 8-12, again no one called or came and now they are trying to reschedule for Friday. Horrible customer service! Will not renew and no one I know will throw their money away on this shady ill ran company.

I was ready to cancel my policy and was very frustrated with the service until I talked to the case manager Sophonie **. She listened to my issue and helped me out getting a rep to come right away to help with my leaking refrigerator. It's still not fixed but the repair person came out and ordered parts. Hopefully this will fix the issue.

Gave me $300 for a new stove. Show me where that’s the manufacturer price. I’m not buying it. Sent a guy to look at roof damage. He never looked at the roof and they won’t give me my $75 back. That’s fraud. I do not recommend at all!!!! They take forever to deploy anyone.

This company does not meet minimum expectations one would have. For instance, sending a service technician who would collect the service fee first and then bail saying they're not qualified even though they picked up the claim. On top of it, the assigned service providers do not honor the appointment and they do not provide any speedy service for issues needing immediate attention. It's like trusting a company in the hot summer month only to find they won't cover cooling issues because of their service providers network, not willing to provide faster service. I ended up canceling both of my contracts, with the supposed resolution customer representative showing no interest in retention.

Received fast, efficient, and expert drain unclogging service by Louis, That Drain Guy. He had all the right equipment and found the problem quickly, explaining the problem and the process along the way. Would use him again. I am glad that I had Choice Home Warranty policy to cover the costs.

The response time on my claim was excellent. The service representative was friendly and explained the issue with my dryer clearly. He went over the issue and showed me what he would need to order to fix the dryer. I would definitely recommend Choice Warranty to my family and friends. Excellent response time and service.

I had a good experience, the technician was courteous, knowledgeable, and friendly. The only complaint I have is that the technician didn't clean up after himself, but I would still most definitely recommend him, and the company. I failed to mention scheduling was a breeze, I was automatically scheduled, and they reached out for a sooner appointment, but I was happy with the originally scheduled date and time, and they understood.

Our experience with the technician went very smoothly. But with Choice not accepting his diagnosis left us with our ac not working correctly while they searched for another technician. After 2 weeks we decided to have the unit replaced ourselves. It seems like every claim that we have made with Choice Home Warranty creates more anxiety than it is worth.

Absolutely trash..Been 3 weeks to get refrigerator repaired and still waiting...Now to point I'll just cancel and money I save from paying them will pay for a new refrigerator..Most horrible experience I've ever had.