Choice Home Warranty Reviews

I immediately got the upsell call after registering which I didn't care for. There is no need for an upsell. I also came from Select and wanted my coverage to start immediately rather than wait 30 days.

Emery Appliance Services, Tucson AZ., was excellent. They arrived as scheduled, and were pleasant and professional. They clearly know what they are doing as they were able to diagnose the problem with our appliance quickly. They answered all of our questions and provided their contact information should we have additional questions. We definitely recommend them.

I was so very happy with the plumber that came to my home, he was so polite, respectful, knowledgeable and extremely nice. I am so impressed with CHW. I've had other home warranties, I think this is the best one yet, I had heard bad things about them, I decided to take a chance anyway, I am so glad I did, very satisfied!!!

The LG Tech was quick in identifying the problem with the washer front door not closing. He quickly repaired the problem and showed me what the problem was and what he was going to do to repair it. Good job. Sorry forgot his name. Did not ask him for a business card.

After a day of frustration with speaking with company representatives, I chose to cancel my policy. One cannot wait 5 days to get a water heater replaced. Only when I indicated I was canceling, did the resolution representative begin to make concessions to solve my issue. I wish I wouldn’t have wasted my money the past 3 years.

My refrigerator is not working. The technician report suggests to replace the refrigerator. Lowe's gift card to replace my refrigerator could take 1 month to be sent. Not having a refrigerator for one month is a nightmare. Choice Home Warranty should understand that a refrigerator is a essential appliance at any home.

On yesterday May 8, 2025 A young man by the name Allen came to my house to fix my air conditioning. He was very professional, knowledgeable and on time. He makes your company have a good name. When I call I will ask for him if possible. Great customer service. Customer service is not something that you can get anymore.

They didn't unclog the sink. Claimed it was an ongoing issue or something which the sink was draining fine for years, then it got plugged up. Had to call another plumber that cost a lot to have the issue fixed that I'm paying monthly for. After paying for months for the insurance and didn't get my service fee back.

Choice sent a Tech immediately who was unable to fix the Opener due to needing a part that needed to ordered. Once circuit board became available it was installed and garage was not fixed. Choice decided a brand new opener was needed and installed. The opener works great. From the original claim to completion took a couple of days only because of having to order a brand new unit. Nice job.

Choice Home Warranty always makes up some bogus exclusion on why it won’t repair your covered item. Even when the policy clearly states it does. Covered washing machine was unrepairable. They gave me $400 and said that’s the price that they can get it for but when I go to Lowe’s or any place to buy one, you cannot get my washer for that price. I said, "If you can get it that price why won’t you just ship it to me then." They wouldn’t do that either. Attic roof went out. They claim they won’t repair that or replace it even though it states clearly in the policy that it does. They lied and blamed it on what the technician said. The technician actually took a picture of the computer screen of what the conversation was with CHW. CHW lied!!! You’ve been warned.!! Stay away from these guys. They are crooks!

I had a toilet issue. My main toilet started leaking after I given it a flush after. I let a good amount of feces go into the toilets. I gave it a flush to get the feces to move down the pipeline and then I gave the toilet another flush to clear the lines, and that's when it started leaking all over the bathroom floor.. So the technician had to remove the toilet to get the snake down the line. That didn't fix it then after checking the outside flush point and that was fine he had to climb on the roof to snake out the main artery. Midway plumbing was very efficient. My toilet is now working fine.

Terrible response to my request for a broken ice maker on my LG refrigerator. Originally called November of 2024 and finally got it repaired 5/2/2025. Called Choice Warranty at least 6 times during that time period. Was promised at least 6 times to repair my request but never took care of my problem for me...

Pathetic support company... No urgency to get the issue resolved! Clearly lack qualified companies that want to work with them... Always scrounging to get technicians to work with them! Look to other company for your needs!!!

Very polite, courtesy and helpful. Very knowledgeable and went into detail on pricing. If I ever have a problem or questions I could call him directly or goes to the link. Mr. ** was not aggressive and didn’t mind if I asked questions. Keep him because we need more customer service like him.

The rep was great. Worked with me with a call back. Emailed me everything I asked for prior and helped me save. He was very polite. Explain everything and made sure I understood. He asked me what I was looking for instead of just trying to sell me something which I really appreciate.

While having my AC serviced there was some obvious repairs needed to be done. I got on the phone and set up a new claim and Choice was very helpful in approval and starting my claim AC in Las Vegas is a big must have and Choice was very helpful in me achieving the AC to be working for the summer

As a homeowner- DO NOT BUY this home warranty. I have had better luck with their competitors American Home Shield. Spend the extra $ for better customer care and local phone connections! My oven stopped working end of April. I called and a week later the appliance company came out. The guy changed a part- But realized another part was needed. When he looked up the part, it was no longer available in black, just white. The company would not honor the color and would only install a white board in a black oven. Stating, "We are here to make it work, not coordinate colors."

I had received emails for a few years but finally decided to take the leap and sign up for service. Although the sales rep continues trying to sell and sell after I have already agreed to purchase the service, everything was decent. Being honest, if my card had not already been given, I would have hung up and found a different provider. I do not like pushy sales people.

The Person who came to my home (Theo with the UDI Group) to fix plumbing issues was very good. He was thorough and competent and very knowledgeable. He explained everything fully. I also had good success getting an appointment promptly by the Choice Representative. I was pleased with the response to my claim.

My freezer went out. Tech responded quickly. Found Freezer compressor was bad, needs replacement. Choice sent email out that my freezer is not covered. Cost me 60.00 for Tech to tell me that, I think I should get my 60.00 back unaware that choice won't cover my freezer. Very dissatisfied. I might send in a dispute for this claim.

A/C blower motor was replaced three times by the same service company. The current new company says replacement of the entire system is now necessary at a cost of more than $10,000. Involvement by CHW is sketchy at best. We have now paid $150 to find out the that the entire system needs to be replaced. We have purchased a three year policy and the current company says that the CHW coverage would be only one failed component at a time. Who should we believe and do we really need CHW?

The serviceman was very helpful in giving me an explanation of the issues with my washer and the parts required to make the repair. He was right on time and completed the work quickly. He also provided me with an email explaining what he had done and the parts that he replaced. Very professional!!!!

They are difficult to get ahold of. You always have to request a callback, and sometimes it takes hours, days, or not at all. They do not have many technicians in some areas, making you wait weeks to months for a vendor to be assigned. If you opt for the claim reimbursement option they will not pay you. They will find some little loophole you missed, even if you speak to a rep and they tell you exactly what you should do and tell you everything you’re doing fine and you follow that the letter- they will say that doesn’t matter and not cover the claim.

Pro Tech called same day. Advised that I would have an appointment the next day. Technician said that my address was on his way home and he could come by if I was going to be home. So, he came by and replaced a capacitor in the exterior unit and our AC was blowing cold again the same day. Outstanding

Ceiling sheet rock showed leak with small drip. Further toward the outside wall there was a 3 x 4 stain. Roofer showed up very quick and reviewed the situation. Most likely the shingles were lined up where there was a seam which appears to be letting water into roof plywood and running down to a loose nail hole. He sealed every seam and nail that looked like it was where it shouldn't be and did a very quick job. I would use them again.

My air conditioner started making a very loud noise. I made a claim on Tuesday. I had an appointment a couple hours ago Later. It was repaired before noon on Wednesday. The service technician was knowledgeable and polite. He had the parts he needed on the truck. The Tech waited until the repair was approved so it could be fixed with one service call. Excellent service. I am so happy with this program.

The monthly premium keeps going up and the deductible is also going up. I’m considering changing home warranties for someone less expensive. Otherwise not bad. I had a couple of things repaired. Had to appeal one, but it was approved. I would recommend Choice, but too expensive. Now I’m just typing to get the word count up.

I have warranty policy for my 7 properties. I am 100% satisfied with services. CHW technicians are highly experienced. My issues were resolved to my full satisfaction. I got services performed for microwave, heating system and sewer. Claims are processed promptly. I am please with the follow up. I strongly recommend.

Ridiculous 5 week wait to have this addressed. First tech came out in 2 weeks and walked away mumbling that he did not know how to fix this type of ice maker. Then why come out here??? My issue was again posted on the site for a technician to SELECT from the list. These repairs are not assigned to a company, but simply listed on a site and the various repair companies choose who gets service and when. If you are not in an area where there are a number of repairs and techs you can wait for a very long time as I did. My issue could have been solved over the phone but there was no number to contact anyone. Money wasted to say the least.

The service tech came out. Found the problem and fixed it. He wasn’t long and he explained what happened. I would recommend his air conditioning service to whoever because he knows what he was doing to get the problem resolved. Choice warranty made a great choice selecting this provider. I hope the air works throughout this summer. Great great great service!

Service call was quick from Champion. Tech was knowledgeable and explained what was going on with the unit. Only problem is he stated the recharge may or may not repair the issue and as it turns out it hasn't repaired it. Waiting now to find out if Choice Warranty follows through on the repair or replacement.

Choice Home Warranty knows how to take care of their customers in a timely manner and job is done right the first time. Garage door needed repair due to not closing and opening and the service I received after submitting the claim is superb. Glad I switch to this company!

Choice Home Warranty responded quickly with my claim and the technician was very knowledgeable and proficient. I was informed via email that my washer would be replaced which was great news. However after completing the replacement process it stated that it would take 30 days to receive the gift card, which in my opinion is way too long. What am I suppose to do in the meant time?

Was a very pleasant experience. Set appointment for next day, the company that was chosen, AT COST AIR, was amazing. Michelle and Dave were prompt and knowledgeable. Dave was experienced, completed the job and was respectful of my home and property. I would recommend Choice and especially AT COST AIR, they are an asset to your company. Thank you.

Darryl from Oilfield Appliance arrived on the correct date and on time and looked at the dishwasher. He told me he would have to order a part for it to function properly again. Waiting for the new part to be installed. He has been out on a previous appliance call and I have been satisfied with his work.

Avery, the technician, was very professional and knowledgeable. The first time getting the service I am actually paying for with Choice. I am pleased that he fixed my issues. The tech had the tools and was able to fix my problem, and even after he left, I was able to call him back, and he answered my question.

The whole experience was absolute very irritable. Choice manager called and ask me to sent estimates from my contractor. I sent them two invoices and was told that the first invoice was too low. My contractor insist that he was going to install the system for what I had sent Choice Home Warranty because I am a Texas Licensed Realtors and he does work for JPAR Real Estate. They are now saying that they can only give me a $1015.00 because I want to use my contractor. The whole explanation from their contractor seems to be unscrupulous because they want me to pay them a labor cost of $3700.00 in the part.

Completely satisfied with the offer to purchase a replacement microwave. Disappointed that Home Choice does not cover the installation costs of the replacement microwave. I had to research and purchase the replacement, which is ok.

The process of submitting a claim online however, the choices were limited to select from. I had to scroll over the choices several times, and select the one I felt was close to my problem, and hopefully the right technician will be sent, but, Otherwise everything was very easy. Honestly, would have preferred to have spoken to a live person to discuss in detail the problem.

I have found that Choice home warranty is fairly good And service appointments are fairly the expedient. The problem I have is when you call about an issue. Or any kind of a problem, no matter how minor, You are usually connected to a person who has such a strong accent, It is extremely difficult to communicate. I honestly do believe that call centers should be staffed by those who can be easily understood and have good command of the English language. Some of the staff members additionally repeat things Unnecessarily. It is not necessary to be thanked 10 to 12 times in a 5 minute conversation. And it seems to just be a way to hedge for time in making a decision how to deal with the call. Is that being sad, I have been satisfied with the service providers and the outcome of repairs.

Agent was very professional and knew his business. He covered all options. When we were finished, I knew all the options and what it was about from the agent. He left me with much understanding. I would recommend Choice Home Warranty to all of my friends and anybody else that I would encounter.

I am Very happy with the service received, this time around I have to say all the people I talked to were very helpful & courteous. Please keep up the great work and the training given to the staff in how to handle customers when they real need you is much appreciated.

I've requested a water heater repair three separate times. Each time was a different service provider. Due to this, the same repair was made, but it failed all three times. Moreover, having three separate vendors and no communication between them complicates the repair and inconveniences the tenant. I'd recommend that if a client calls for the same item to be repaired within 90 days, either warranty the item or waive the service fee. Additionally, some form of communication has to take place of previous repairs,.

If I could give this company zero stars, I would. We started a policy and immediately cancelled within 24hrs. The customer service was non-existent. The employees we dealt with were rude, disrespectful, and unprofessional. I could just imagine what we would have to deal with if we ever had to file a claim. Do yourself a favor and pay a little more with another company to be treated like a human being.

Being a new customer, the agent I talked to was very pleasant and professional. He explained the program where it was understandable. He covered all areas that I need and of course mentioned a discounted program. I declined the offer. I highly suggest talking with this person if you are shopping around Sorry, I cannot remember his name. It should be on record. Be well and thank you once again Choice!

The technician that visited my house yesterday was excellent. Very courteous and knowledgeable. He was able to diagnose the issue right away and was able to give me the exact reasons why my dishwasher was not working. He said he will send in his report by this morning for CHW to review and update with next steps.

Choice Home Warranty did not like the assessment of Sears repairman on A/C unit problem so they sent my claim out to another company Chillax. This A/C company's repair gave same assessment as Sears that I needed replacement of the air compressor. Once Home Choice received the confirmation. They closed my claim without notifying me of the closure and why they would not honor contract and fix my A/C unit. I am escalating this issue and want answers... So please potential customers be aware!

My Samsung Clothes Washer started acting up. I called Choice and had a technician sent promptly. The technician was courteous and knowledgeable. He analyzed the issue and found it not repairable. After reporting it to Choice they decided to issue a Lowe's gift card for $629 to replace the machine. Currently waiting for the gift card to arrive to finish the replacement process. Overall a smooth and reasonable process. Can only recommend Choice home warranty.

Choice Home Warranty took approximately 2 months to get a technician out to address an error code on my boiler system. The technician contracted, identified a faulty relay panel and came back when the part was available. When he came back, he wired the system incorrectly such that we lost all heating and domestic hot water to the home. This was on a Saturday evening, because it seemed the technician only worked Friday evening or Saturdays. When we identified that the system was not heating and we had no hot water, we reached out to CHW and the technician to attempt to get a speedy resolution. We were told the only option was to wait until the following Friday (6 days later) to have them come back.

Avoid Choice Home Warranty. We just bought a house, and as a precaution, we wanted the security of a home warranty. Well, we feel we've been duped by CHW. Here is the low down: Choice Home Warranty refused to repair our washing machine. This has left us feeling cheated and distrustful. They claimed we “misused” the appliance but provided zero evidence, just a vague excuse to deny my claim. This feels like a scam, as if CHW collects premiums ($46/month) and service fees ($100 per claim) only to weasel out of honoring their contract. Their Total Plan promises coverage for “all components and parts” of washers, yet they dismissed my valid claim without justification, forcing me to possibly pay for repairs out-of-pocket. As a family in Gastonia, NC, this disruption and cost will hurt, especially with no transparency from CHW’s customer service.

I tried several time to purchase the warranty and pay for the full year in advance on my phone using Chrome browser. All I kept getting was errors. A few hours later I get notification from my credit card company that I was charged for the home warranty. No contract or warranty information email was sent. Now I have to spend several hours of my precious time calling in to fix the mess.

My air conditioning broke in the middle of a very hot night, so I grabbed my laptop and requested help. I have been a customer of CHW for quite a while, and they have always been quick to assist me whenever I needed help with broken items in my home. I highly recommend CHW as one of the best warranty companies available. Keep up the great work!

The consultant who I spoke to was very helpful. He explained the process of the Insurance in a very timely and informative manner. I believe that I have chosen the right course. I know that if I have further questions surrounding my decision someone will be able to assist me.

I was a little concerned because the plumber just had 2 things to fix instead of 3. This was the 2nd time I had to call about the same situation, but luckily he was nice enough to fix the 3 sink. I hope in the future I don't have to call about something and you get it wrong.

When I was sold a policy, I was told that despite the remoteness of my location, there'd be a technician for whatever items in the policy was covered. I insisted that there are no technicians here but was convinced that there were measure in place to ensure coverage. Fast forward 7 months later to 05/06/2025. Dishwasher failed and claim initiated. No correspondence or contact for one month until I initiated the contact. I was told the issue would be escalated. One week later, no update. I called to cancel the policy and was asked to give them 24 hours, and the issue would be resolved.

I normally do not do reviews with customer service but I have to make an exception this time. I had the most positive customer service experience with Ms. Latasha ** who helps me greatly and put me at ease during a stressful 2 weeks of getting my refrigerator fixed. Thank you.

This company is a rip off. With the claims I’ve made with this company. It takes over a week for them to actually provide a service. And then they don’t fix it and say nothing’s wrong with it. Freezer doesn’t freeze food but they say it’s OK that it’s the right temperature.

My exceptional experience today was very friendly and courteous! Kindness was shown and I felt the sincerity as well. I work with 4000 employees at least a week and I can appreciate kindness being shown to me as well. They listened to my woes and showed empathy. In a world where uncertainty is a normal way of living, people need genuine customer service representatives.

Jim ** was a very personable and professional agent. He guided me through the contents of the policy including best options for my personal needs. He also helped me through the purchasing process. Many thanks to Jim. I look forward to working with Choice Home Warranty for my home warranty needs.

I have no complaints with the technician, only with the procedural plans under which he has to operate. If my pc is not working as it should (has been in for replacement/repairs recently) and still not reliable via e-mail - I cannot always see/respond as Choice/technician would wish me to. I have just been told by Choice that I can use my cell phone instead, but with a 24 hr response time if I can tell that my pc isn't working properly, and I will, as able.

Was so impressed with how quickly my claim was taken care of! I placed the claim first thing in the morning, and somebody was out by the early afternoon. Plumber was professional and knowledgeable. I’ve been a customer of CHOICE for almost 10 years and will definitely continue to be!

I had 2 issues that needed repair. The servicemen fixed both on the first visit. They were polite, professional and very neat. The only problem I had was I had to wait almost 1 week for my appointment. It was very difficult as I was not able to use my master bathroom.

I was disappointed in the way the increase in fees were displayed. I received a memo indicating the old amount. When the technician arrived, he asked me for a higher service call amount. I called your office and was told you raised your price from the time you set up the appointment.

I dealt with a man named Austin who was very pleasant. He was very straight to the point, but by no means pushy. I feel very confident I made a good decision. Austin is a definite asset to the company, and I would implore the company to promote him as soon as possible. Thank you, Austin. Thank you America's Choice Home Warranty.

8 days after reporting my issue I waited for my tech all day and was told at 5:30 that the visit was cancelled. You reschedule me 5 days later with another technician and he was great. I don't understand stand why you could not have advised me of the cancelation. Poor customer service.

I purchased the Choice Home Warranty in 2024. When I closed on my home March 3, 2025 and notified CHW that I need to cancel and had not yet located another home to transfer the program to. I was offered a hold without charge until I found another home. No time limit. They continued to charge me and today I called to complain. They canceled it but would not refund the fees charged outside the agreement.

Put in an order on Thursday and couldn’t get anyone out until Monday. Went all weekend without the use of the bathroom. The serviceman was on time Monday and fixed the problem. Ask the serviceman if he had booties was was told they are not allowed to wear them because they could slip and fall. I wanted to protect my carpet. This should not be a problem if customers don’t want their carpet stained.

My service tech was professional and optimistic about repairs. Unfortunately, the parts needed are no longer available. I am without a washer which is proving to be a bigger problem than I imagined. He did return his evaluation on the date of visit which should help push the replacement faster.

Great experience. Timely, courteous, efficient, quality describes my experience. Tech was polite and friendly, and communicated all issues and resolutions. Best home warranty ever, you have to be with this provider, they care.

Technician did a great job of assessing situation and communicating what needs to be done. The home warranty company, on the other, does a bad job of communicating. I received an email for the technician to come 3pm-8pm and the technician knew nothing about it. I worked from home to be available. Not considerate.

From the start, the customer service is ready to serve your needs without effort and quick to meet your needs. When filing a claim, I called late on Thursday and they had my appliance repaired early Monday morning. The continuous communication between all parties is seamless and went smoothly from start to finish. I highly recommend them!!!

My water heater connections were fried due to the wires not being correctly tightened. I made a call to CHW and they sent their technician out on a Sunday and fixed my problems in no time. I love this company. It is an excellent supplement to home owners insurance. They are fast and do quality work.

We’ve had Choice Home Warranty for years and love the peace of mind it gives us. Yesterday, my garage door wouldn’t open. Choice had someone out there same day, who quickly found the issue (springs broke) and fixed it. They even took the time to show me more about our garage door set up and go over how make it last longer.

The person that came out was very professional and did a great job. I am very pleased. He was very nice and examined and explained what he was doing and what the problem was. He cleaned up after he finished. The home warranty company was very efficient in getting someone out to do the job.

They don't tell the truth. They tell you something on the phone but when you pay and they send the contract - It's not the same. When you call to cancel (which you have 30 days to do) They transfer you to someone who is supposed to cancel it but you stay on hold forever and then they say they'll call you back but they don't. Will probably have to cancel my credit card to get them out of my life. Don't buy it.

They were very punctual concerned and continued to check with me to see if the issue was resolved or being worked on which I appreciate it. Once the issue was resolved they called to see if I was satisfied with the technician, the facility and if not they was going to send me to another facility.

I have had Choice Home Warranty for almost a year and a half. I have had a washer repair, a leaky faucet repair, a toilet repair and a dishwasher part replaced. All were very easy to manage on Choice's website. Choice was very quick to respond and find me a repair company. I paid my deductible up front and my issues were handled correctly and parts were ordered for repairs. I am very happy with the service I received and glad I chose Choice Home Warranty.

DON'T BUY THIS POLICY. THEY ARE CROOKS AND LIARS. YOU WILL BE SORRY FOR DOING BUSINESS WITH THESE IDIOTS. They will tell you all the lies on the front end, you have a claim, you will get much less than they TOLD you (remember the lies!) All of these companies have their faults but I have found another company that puts in writing what they will cover and the AMOUNTS before you pay them. STAY AWAY from Choice, you have been warned. OH, and the customer service is horrible. Well, wait a minute, that is really not true, they are worse than horrible!!!!

I reported a non-critical electrical problem with all wall plugs not working in one room. I reported the problem online without any problem and a service appointment was scheduled. Although the service appointment was re-scheduled by 24 hours, sufficient notice was received. The service technician (Bsquare) showed up on time and corrected the issue perfectly. I was very pleased with the entire process and fix.

Moe ** called us. We were not given complete information about this plan. He never once mentioned the $100.00 service call fee. He was too interested in signing us up for the total plan. We want to let everyone know how we were not told the entire cost out of pocket.

If I could move forward with this review without selecting a star it would be 0. This company persuades you with a great spill on switching over to their company. I moved from ARW to them and within a week with them my hot water tank went out. They denied it within 1 hr of reviewing, reason was maintenance that wasn't performed. My house was built in 2022, I closed Nov 2022. My hot water heater was 2years 6 months old, is it possible to go out? "Yes Maybe" there was water back flowing into the tank, later found out we had a hose stopped up outside. Once the new hot water tank was installed and the contractor left the same issue was occurring, water back up... the contractor was called and consulted of this, once we unstopped the hose everything begin to function as it should.

Scheduled appt for washing machine repair, sent us to a company that doesn't have local techs and put us off for a week. Had to make MANY calls back and forth to CHW, Whirlpool and the assigned company. When all was said and done they were finally able to reschedule with a local, who was here the next day after scheduled appt. The original company that was assigned reached out a week later (as CHW had't cancelled the appt) and told me per phone call that the appt. had been rescheduled for another week (2weeks) from scheduled appt.

Troy was very knowledgeable,, however, he was in a hurry to push the sale. I had to slow him down at times in order to slow him down to ask questions. I actually apologized if I was asking too much. He stated not at all go ahead and ask what you need to ask.

CHW could not provide a technician for the repairs and offered a reimbursement option. My technician came out, diagnosed the problem and sent the pictures the link provided. I was told a response would be given in 10-15 minutes. Some time later the technician was notified that more pictures were required which he sent. He was then notified that the claim had been denied and that I (the customer) would receive an explanation later by email. Since the claim was denied the work was completed and charged to my credit card. Later I received an email stating the CHW needed more information in order to make a determination. I contacted the service provider who responded to CHW. Later I received another email stating the claim was denied because the work had been completed prior to approval. Not only am I extremely disappointed in CHW but I plan to file with the BBB and retain a lawyer.

The repairman was great. Explained and showed me the problem. Wish I could have him for all my repairs. He is the greatest. He made my experience with Choice Warranty a relaxed one. First time I have had a home warranty. A great experience. Thank you and keep up the good work.

Although I have just signed up with Choice Home Warranty, I want to share this was an excellent offer. Agent Avery was very helpful and gave me several options and discounts. I chose to take the six year contract and look forward for a good working relationship with Choice Home Warranty.

It is easy to make a claim on the website. It takes just a few minutes to fill out the information required on the claim form. There was an immediate email response stating that my claim was received and that it would be responded to within 24 to 48 hours. That is an acceptable response time.

I am very satisfied, thank you for the service, the person came was very professional and did his job well. That’s was my first time with Choice. I can recommend for my friends. I did this morning for one friend, when we talk, he fell very interested. I think he will call Choice. I will tell another friend.

My garbage disposal was broken. I called CHW and a technician came, fixed it and My only expense was my co pay. I am very happy that I chose Choice Home Warranty because that’s the only number that I need when Any of my appliances malfunction. I have had CHW for 5 years now.

I was very pleased with the service I received. I highly recommend the technician. I did call in a complaint with CHW. I submitted a claim late Sunday night early Monday morning, and I was given an appointment five days later. The technician said he would try to come earlier than Friday, but he was booked solid. I was close to cancelling. I'm glad I didn't.

Choice responded quickly when I notified them that a burner on my stove top was not working. A tech came out within 2 days and repaired the burner. The best part? Except for the $75 service fee the repair was completely covered! Very helpful and polite agent and efficient service. So much better than my last home warranty company.

Super easy to file a claim no hassles minimal information needed, and immediately was able to receive appointment times and dates for people to come and fix my covered problems. I was able to file two different claims at the same time could not be happier. Only took a few seconds to complete no hassles. Everything went completely smooth. I would recommend this warranty program to all of my friends. Thank you, choice Home WARRANTY. I wish I would’ve known about you sooner. Looking forward to getting everything repaired. Can’t believe how easy it was to file a claim. This was easier than dealing with the insurance. Happy happy happy.

My refrigerator light went out. I try to change the light bulb but it didn’t come on. That when I decided to call Choice Home Warranty. I went to choice home warranty site to fill out how to get started. Everything was right there. Finish it in no time. Now I am waiting for email telling when they are coming out to my house. So far everything is on track.

One of my neighbors ask me about my warranty company. I told her that I have Choice as my warranty company and never had a problem with them. Every time I need to get help with something they are there to help, you can call or go on line to file a claim. You can track your claim online also.

Had a drain in the kitchen that would not drain. Contacted Choice and it took almost a week to get someone to the house. It got repaired. The work was done but Choice did not pay for it. I currently have another plumbing issue and we will see how that turns out.

C&E Pristine was dispatched. They were quick, knowledgeable and found the issue and fixed it right away. It makes all the difference when you use quality companies to do the work unlike AHS who uses awful and cheap companies. I am very pleased with my first transaction with Choice HW.

As a member of CHW I have found the service’s invaluable. Have used the service 9 times on AC, toilets, garbage disposal and dishwasher. In a timely and efficient manner CHW assigned and coordinated services. Technicians were competent and quick to respond. I’m so glad I decided to trust my house to CHW.

My technician was very straightforward in warning me that my fridge was older and the part was discontinued. He checked back in with me later in the day after he received confirmation from your company. I would definitely recommend them and also request to use them again. It is a family owned company that cares about their customers.

Prompt and polite customer service! I am really satisfied the way CHW handled my warranty coverage! All my concerns are handled smoothly from the time I called your hotline to follow up until the works of the service technician. My airconditioning unit has been resolved in due time because if not we will suffer hot summer in Nevada. I will definitely recommend to my family and friends the Choice Home Warranty!

I was very dis-satisfied with my AC repair experience. The tech crew was awesome. I entered the claim at the end of March 2025 and my claim was closed before the repairs were completed. I re-opened the claim and it was denied, leaving me with a mis-matched system and no AC.As a result, I went the month of April without a working AC. I have children and pets and live in Texas. Our house was 77-80 degrees inside. I couldn't use my oven, dishwasher or dryer during this time because they generate heat. I'm sure my electric bill will be high. So, no I am not a satisfied customer.

Our family has had different home warranty companies over many years, including our vehicles. I don't remember ever being treated so well by a warranty company. This home warranty company (Choice) has helped over the past couple years and never have we had a bad experience. The people they send to check out the problem are definitely at the top of their profession and they explain very well. The turn around of getting things fixed is really fast and smooth. Has been a nice experience for sure.

The technician promptly fixed the problem.. He was knowledgeable and tackled the clogging issue really well. He was nice to communicate to and was punctual as well.. Highly recommend his service. Choice managed to get hold of the technician within a day of submitting request which is also really commendable.. However validation of this description field to be a minimum of 50 words seem to be inappropriate..A lways be flexible to your customers..

At this point not satisfied, vendor onsite over 4 hours waiting for CHW to authorize repair that was needed, finally technician performed minimal repair and advised if they receive authorization from CHW they’ll schedule return visit. Finally received email from CHW that they have authorized the repair but no response from ACPro. Unit seems to be holding temperature but if there’s a leak somewhere it will not maintain the temperature setting.

The tech was on time and easy to work with. The tech was also knowledgeable and easy to work with, even after the job had additional work required. The job required additional parts and a difficult drainage but the tech handled it professionally and pleasantly. Even cleaned up nicely when the job was done.

20 cubic foot freezer stopped working. I called technician. Robert came out from bode. Well diagnosed with a bad compressor and no freon but due to being 23 years old parts not available. Unfortunately even though this was the first time this old freezer had ever been worked on Choice home warranty wouldn't cover it since they've worked on another freezer about a year and a half ago. So this one is totally on me to be repaired or in this case replaced.

I called and specifically told the agent that the grates of the oven are damaged. I did not tell them that it is not working. The technician came, I paid 85 dollars to discover a note that the technician said it is working. I never said it is not working. Thinking of canceling the membership. Either you replace the grates which are discontinued or return the 85 dollars. You can call me.

I love Choice Home Warranty's prices. I would recommend them to my friends. I just joined so I really haven't used it yet. The representative that I spoke to over the telephone was very helpful with explanations and questions I asked. Thanks Mr. A. **. I think I will enjoy using this company

Unfortunately, I filed online for the safety cable on my garage door. CHW assigned a door repair company without looking at the statement that I filed indicating that it was the safety cable. CHW then, after the technician came out, told them that the safety cable was not covered. Consequently, I was charged me $d75.0 and was not able to complete the replacement. As I told the CHW representative I called I will no longer use the website to file a claim.

The process to sign up was simply and easy. No pressure to upsell. Just inquired online, received a phone call next day. They explained the service and cost. Had a promotion going and I took advantage of it. Cost is a lot less than I am paying now for my home warranty. Thank you.

Steve came out and was there at the earlier time that he was scheduled to arrive. He quickly diagnosed the problem and replaced the part within an hour. I would highly recommend him and his company to all my friends and family. I would use him again in the future.

The repairman was great. Fridge a loss. I am very unhappy that I was told it would take from 10 to 30 days to get the claim money by e-gift. Meantime I am without a fridge in 85 degree weather. The problem diagnosed, the amount to be paid decided on and yet I am unable to replace my fridge waiting what should be, because of our technology be given very quickly. I have been out of a fridge nearly a week and now to be told it will take 10 to 30 days is not my idea of good service.

Made a claim on my washing machine. A service agent was sent over after I paid $65. Based on his assessment, it was determined that it will be cost effective to replace instead of repair. I was. I was unhappy that they offered me less than half the price to replace with a comparable machine.

I had my AC unit quit and filled out the form to get service. The next day there was a technician on the ready. Corey T was very quick and professional with my issue. Sears home repair has a very good tracking of the technician on your call. At first the 9 to 5 timeline was annoying but on day of service there was a very precise time of 9:30 to 11am. So that was better. He called at 9:25 to let me know he was on his way. Very pleased with the communication.

I made a claim as my air conditioner is not cooling! Tech came out and was amazing! Choice denied my claim said it was due to maintenance! I just moved in in January and had no need as the house had been inspected! First time turning A/C on! This is what I bought the warranty for! Very disappointed!

The repair technician gave an accurate arrival time and completed the job quickly. He was able to complete the job and my breaker was replaced.. He had a helper and both of them were polite and professional. He was knowledgeable in the area of electrical issues. Thank you for repairing my problem..

Excellent service! We don't understand why GE does not have automatic upgrades. We paid the $75 deductible to be told, this is our washer's problem. After the Tech left, the washer again, started up in the drain cycle & then the next load, it stopped mid cycle. We'll have to notify to return.

Fan, other parts broke..They were here the next day, polite and returning to replace the parts. When in. The parts will be in Monday, and he will be here for the repair and we have had Choice for several years and they always have been here for the repairs...Except when the Covid was so rampant.

Andy from Guinco was my technician for both appliances and he was very knowledgeable and was able to identify and fix both of the issues. Each time he explained the issue and offered other advice on how to keep our appliances in mint condition. I couldn’t believe how fast he fixed the issues and now both our appliances are working just fine.

We had an appointment scheduled and the repair completed within 24 hours of placing the claim. The technician was totally professional and a pleasure to work with. All required repairs were covered by our warranty. We have been clients for years and the cost has been considerably cheaper than paying for repairs out of pocket.

Excellent and prompt! The device was wonderful. Choice has been the best for me. I highly have recommended several people. They get things done immediately.…😊😊👍👍🏽👍🏽🎉👏👏👏. Your staff is nice, courtesy and charming. The calls are always returned within 15 minutes. Thank you for always coming through with great service. I look forward to many more years with your company Choice.

I registered a dispute about the outcome of my claim. I am very pleased that CHW and I were able to resolve the dispute amicably. The dispute agent was knowledgeable and did not provoke me to react in a negative manner. I am very pleased with the outcome without having to argue my dispute with the agent.

Was searching for a reputable and more reliable home insurance company to replace the company that “came with” our home purchase 3+ years ago. Choice Home Warranty was concise, clear, and fully explanatory in setting up a good account, favorable to veterans and seniors. Just want a fair and efficient company.

Refrigerator was not cooling adequately. Sent Aljanabillc repair out. Great service by AJ. Thorough, courteous, knowledgeable, and great expedient service. Explained everything in great detail. All diagnostics performed and respectful. Left our refrigerator in great condition upon finishing. Choice customer service was very helpful in assisting us. One phone call and great communication by all parties involved.

Claim is scheduled. Will have follow up review when service is completed. Everything so far good. Schedule process was easy. I was hoping a contractor would have responded before they sent me an email asking me to start the claim on my own. Took many rules for me to be involved in finding a contractor.

The salesman that contacted me is polite in his introduction and asked me if it was a convenient time to speak with me. He was very informative and confident in selling this product. He was a professional and knew the product it was selling. He was very confidential about me using a credit card over the phone and took only the beer essential information to require the transaction.

I explained to them my situation and they were very helpful, and understanding. Gave me a great deal! The service I received was quick and they made it super easy for me to decide what plan I should go with. Would definitely recommend to anyone who needs renters insurance or home coverage!

My repair was made within the week that I reported the problem. I called on Monday and it was repaired by Thursday and I live 2 1/2 hours out of town. The repairman Rob, was so respectful and meticulous. He did a great job and was very efficient. Even put everything back in place and you would never know anyone had been there. Very happy with the results.

I submitted a claim on 4/28/25 to have my septic tank pumped out. The service is in my contract and I am paying for it. They sent out the technician who had to get approval from them before he could start the job. They denied the approval because I did not have a sewage block or backup. I told them this was to prevent that from occurring. They said , "Well we are sorry we cannot approve the work." So basically, I have to have sewage and poop on the floors in my house before they would approve it. I said if that happens then where am I suppose to go use the bathroom at and how can I do laundry or use any water for that matter. They acted like they did not care.

Great service, quick response. Karasik LLC was the company that responded to the service request. They were great, they were able to come out a day before originally scheduled. They were able to resolve the issue with the AC the same day. Not much more to say at this, we were very happy with the friendly service and quick response.

Once the replacement was approved, and the parts arrived it was quickly scheduled. Team who did repair were friendly, knowledgeable, and fair. Great service and repair. Team was more than willing to explain each step to me and the office staff kept me updated on each step. They even worked late to see that the job was completed timely. These guys were absolutely the best and I would have no qualms having them complete other AC repairs for me.

I appreciated Marc from RAMES ROOF. He was very professional and completed the roofing work on my house. He informed me I was denied due to I had a flat roof. As for Choice Home Warranty, once again a claim I submitted was denied. This time it is due to I have a flat roof. It is so upsetting, annoying, and aggravating.

Choice is a scam that doesn't pay out when they are supposed to. When my AC went out and I had a 1-week old baby at home, the best they could do was get someone here in 5 days. I got someone here in 2 hours. Then they authorized only $100 on a repair that cost $450. When I spoke to their claims "case manager", their answer was that I should have just waited 5 days. They'll take your money and send you a million e-mails. But they won't hold up their end of the deal.

Definitely recommend this company. The technicians are very knowledgeable and they get the problems resolved quickly. Well worth the membership. We are very happy so far with the service. We have been a member for many years. We have also referred a number of people to try the Choice Home Warranty program.

I love that Choice Home now has the ability for us to add in what the issue is. The service person arrived with a new kit to repair as the description gave him enough information. No more double trips. After looking at he confirmed it was as suspected, showed me the kit he brought with belts and rollers and had it fixed within 15 mins.

Technician was friendly, courteous and professional. His integrity and honesty is refreshing. Also pointed out potentially future issues. Cleaned up area he was working in and left it better than he found it. Tech came out a whole day earlier and I find that to be most helpful when dealing with a plumbing problem that has water leakage. Would highly recommend this particular tech and this company for all future plumbing repairs.

We have had Choice Warranty for over a year. This was our first time calling with needing to make that call. I was put in touch with Lee. Could not have ever been treated better! Very satisfied with Lee's ability to take care of our replace of the hot water! I highly recommend Choice Warranty and Lee!

So far everything seems to be going all right. Have not got repairs done yet but everything started off pretty good so far. I’ll have to see what happens after everything is repaired. It’s so far a good job. We have to see when everything is done and then I can give you a better review on how everything went and what kind of job was done.

I got a Quick response by office offering to come out for repair. Flexibility and convenient appointment times offered. Easy to reach. Finally, Sending a great technician Luna C, who diagnosed and fixed the problem. Please make a note in my Account to send the same company for my future repairs.

I have had to file file two (2) claims since becoming a member of the Choice Home Warranty family. On both occasions the claims were handled with professionalism, accuracy and skill. On each claim the service providers were dressed appropriately, introduced themselves, and asked about the issues I was dealing with. They were polite, professional, very skilled in their trade and explained in detail what they were recommending back to CHW. I recommend this Company. My only complaint are the non-English speaking customer service people in the Philippines.

Takes forever to process claims and to find a contractor. After you or they find a contractor they try to get you on a technicality so they do not have to pay out the claim. Also, when you try to cancel your contract it has to be by email which they are not completely clear about. I told them repeatedly over the phone I wanted to cancel and they auto generator a new contract without my knowledge anyways. Thank you,

The warranty was amazing. It covered fixing the lights and even replacing them. The man that did it was so nice. He also showed up when he said he would. In my area that’s rare. I am so grateful to have paid for this warranty. Being a divorced woman and not an electrician this really took a lot off of my plate. I didn’t have to fight for coverage.

Choice Home Warranty is not a company I would use again. We received a home warranty plan from them when we purchased our house. Like any purchase of a home with a little age things go wrong, hence the warranty. Choice Home made things difficult for a couple reasons: 1) The contractor base they use is quite small. We had a plumbing issue that had to wait more than a week for them to eventually call and say they couldn't find a contractor near our area and we would have to find our own for reimbursement. 2) They only cover one "issue" in immense categories. We had a second plumbing issue completely unrelated to the first but because it fell under "plumbing" they would not cover the second issue.

The repair was done well. The service technician called before arrival which helped time location. It was easy to submit this claim and I received an immediate scheduled appointment. I only wish I would get the same appointment time from choice, instead the company informed me the time I received was not the company’s time.

Technician was great...however, the company does everything in its power NOT to pay claims!!! He quickly diagnosed the problem but the company identified one item so that they could deny the claim. I would never recommend this warranty company to anyone and will find another one for my warranty needs!!!

After going over four weeks without AC and having to pay over $4,000 out of pocket for a new unit, I realized how important it is to have solid home warranty coverage. I used to work for a financial institution and often dealt with customers disputing warranty policy charges, which made me hesitant to get one myself. I always thought, “If my toaster breaks, I’ll just replace it.” But it wasn’t a $40 toaster that broke—it was my entire AC system.

It was a pleasure speaking with Marice **. He was very informative & was able to answer questions that my wife & I had regarding the policy. There was NO "HARD SELL" which I appreciated. I also considered the fact that my friend has your policy as well, which helped us decide on going forward with getting the policy. Thank you!

CJ Fixit is a terrific company run by CJ himself. He is fast, super smart and polite and diagnose the problem quickly. He even came sooner than the regularly scheduled appointment. I would recommend CJ Fixit to anyone and Knoxville or the surrounding area. I would like him to be assigned to any Appliance Repair claim that I have in the future.

You have closed my case and the the dishwasher has not been repaired. I paid $100 to be told by dishwasher doesn't work. This is the 2nd repair that was not completed in a timely manner and I had to enquire in order to get it resolved. I'm losing faith in Choice and their ability to get things repaired.

I am 83 years old and I go to bed early, yes he made it just before 8:00, so that put him here till almost 9. I got my grandkids to stay with me until hr left so I wouldn't be alone with a strange man in my house. He was very nice and did his job well but I didn't like the late hour. Thank you for your help.

Long time applicant with CHOICE and must say one of my smarter move that I have made in my 75 years. Have not used them a lot but they were there when I needed them. I have had several service calls on my air conditioning and appliances in the past and CHW was there for me. Thank you CHW.