Choice Home Warranty Reviews

Technician called and said he will be at 12:30. Without any further communication, he showed up at 6 pm, not acceptable. He determined cooling are leaking, needed to be replaced. CHW denied claim with totally standard, ridiculous explanation. I appealed, waiting 3 days for case manager to contact me... Meantime 5 days in mid-summer without AC, GREAT SERVICE!!!

I recently called to convert my monthly contract to a 3-year plan for my rental property, and Moe was more than helpful throughout the process. He went above and beyond to find the best rate tailored to my needs—better than I even expected. Thanks to his help, both of my homes are now covered with extended warranties, giving me added peace of mind. Outstanding service!

Contacted Choice Home Warranty about our LG fridge/freezer was not making ice. The technician arrived and diagnosed the problem as the compressor failed, he went to get the required part and was back within two hours. He provided a professional job and it now produces ice from the fridge and freezer. Very Happy!

So far, so good. App was easy to do and very understanding. Looking forward to your service. With today's problems, your company will be very helpful. It's nice that it's geared towards veterans. Not a lot of companies that do that. I thank you very much for this. Look forward to doing business with you and I will recommend your service to other veterans.

Every time we tried to have Choice cover the cost of fixing problems, we were told that each problem was not "covered" and informed that we should read the policy. We had read the policy and, in fact, had it sitting in front of us. What we found in the policy was that they were covered and yet, payment was still denied.

I jumped the gun. Finally commuincated with all parties, tech was out here within hours and resolved the Shower issue. I would recommend Choice.

The plumber was great and fixed the issue. My only issue is that I had to wait more than 24 hours until he would arrive - from 10:30 am Thursday when I submitted the request until he arrived on Friday at around 3:00 pm. It was difficult having no sinks to use and the dirty water in the sink was disgusting. This was my first claim since I’m a new client.

Light blew out on microwave. We replaced the bulb and it would not shut off and we could not select the brightness. Technician came within a week and identified the problem was a defective board. He ordered board and replaced it a few days later. Works perfectly! Nice guy, great service!

Had a water heater tank leaking and Choice was quick to respond. Contractor arrived on time and was very courteous and professional. They replaced our water heater that was 22 years old. All was a great and stress-free experience. Recommend Choice as they have been our warranty company for 5 years now and no issues or complaints. Thanks!

Roger was very professional in resolving the issue. Unlike others, he showed what was causing the problem and further took the time to explain the cause. In addition, he provided information on preventive maintenance to avoid future issues. Overall, he is someone who Choice should keep on their list of resources for any further plumbing needs.

The representative was very friendly, professional and interested in our well-being as senior citizens. He did an excellent job of performing his job and explaining the situation to us. He was the second person assigned to our air conditioning service request. The first one was a no-show. We were very disappointed with the company because we had to wait 3 weeks for them to secure someone to do the job.

The gentleman came in and It took him all of 10 minutes to fix the problem. I was extremely happy. He was courteous and friendly and took the time to show me what had happened, what the problem was and what caused it and how he was able to repair it.

Plumbers very knowledgeable and fast at fixing 3 issues I had at my house. I was very happy with the results. Repaired 1. The lack of water via the bathtub faucet. 2. Slow water flow from the laundry room sink. 3. A very slow drain in master bedroom sink... The plumbers called when on route to my house with an ETA and it all went smoothly from there.

The Technician that evaluated the refrigerator and not cooling properly was extremely pleasant, professional and thorough. I would highly recommend him. He recommended replacement parts which he thoroughly researched and ordered. He cleaned up well after the job. He said he would be back in several days to complete the repair. Thank you, Choice Home Warranty.

Choice Home Warranty stepped up when our AC went out. We had it up and running in a week with a new replacement unit, with a copay from us also. Thanks Choice. We appreciate you for always being there for us, no matter the appliance! We would recommend Choice Home Warranty. We have had Choice for nearly 10 years!

After I open a case, within 24 hours, a company was assigned. When an approval is required, Home Choice made a decision in a short time. Then Home Choice works with the contractor and provides a detail on what is covered and what is not. All of this happened in a short time. These quick actions are necessary because the air conditioner has a high demand in the middle of summer.

Technician was great, personable, professional, but unable to fix the issue with the dryer because it was a cleaning issue not a mechanical issue. So we spent $85 to have a guy come out and tell us that the dryer vent needs to be cleaned not sure why he couldn’t do it but he couldn’t do it.

Electrician was on time professionally. Confirmed the status of my dryer's 220v outlet. He was sent out to verify a possible voltage/ amperage problem. Like the fact that he shared his findings, making it very easy for us to make a determination on what our next step would be. Resubmitting for additional tech to continue from the inspection.

The technician that came over new right away with the problem was took care of the problem in a timely manner and did a great job. The technician was nice, friendly and even show me what the problem was. I recommend that technician to anyone of my friends or family. Great job.

The app would not let me access my account and I had to find somewhere else to log into my account. I don’t know if the app needs updated or I should just access my account using the internet. If you have any questions please contact me.

My AC went out Aug 2024. After 3 AC techs coming out July 12th the 3rd tech sent his bid to repair my AC. Bid denied, still no AC. I am disabled on SS, and an elderly person 68 lives here. The heat index has been up to 107 and 108 on some days. This company has allowed tech #2 to lie twice attempting to scam me out of first $2400.00 out of pocket saying my AC needed electrical work, then lie a 2nd time saying I needed a new compressor and that is $549.00 out of pocket for me. Choice Home Warranty knows they just paid for me a new compressor that the 1st tech took months to install. Dec. 2024.

My ac stopped working. On Wednesday I put in a request. (The inside of my home is 90.) They scheduled a technician to come out on Friday. (Wasn’t Thursday but could be worse.) On Friday I called; it was scheduled for the following Friday an entire week later. The ac technician worked me in thankfully case he felt sorry for me and for how hot it was. Pro choice then said that the entire ac unit condenser and air handler needed replaced BUT they DO NOT give the air handler part of the ac unit… So when they say they cover the ac unit. That’s very misleading so that was going to be $1195… Plus $1095 to install the unit… Far from $75.

I called for leak from Garbage disposal/ sink. Not sure where leak was coming from. This was in the evening. It was promptly handled, and technician was assigned. Great customer service. Hope technician can expedite repairs. Look forward to it so that we could use sinks, garbage disposal and dishwasher.

I’m so glad to have a Choice Home Warranty! When the handle on my kitchen sink broke, it could’ve been a real headache—but thankfully, it turned into a blessing. Angel, a technician from Plumbers Electricians & Beyond, came out and provided excellent service. I truly appreciate the professionalism and support. Highly recommend.

Had Choice for about a few years now. Once we had an issue with our AC, they sent multiple technicians over, each saying that the unit needed a complete replacement due to a condenser leak, and that choice would not do anything that isn't "wear and tear." Had a conversation with the case managers, who were not helpful at all. Then, we hired private contractors, who all said that the AC does NOT need a replacement, and that the condenser was not leaking at all. They also reported that it was normal wear and tear. After uploading these expert opinions, the Choice case manager, Erick, repeated that it was not normal wear and tear, and used a car analogy even though he is not a licensed technician himself. Extremely dissatisfied, and would not recommend to anyone.

Agent was very knowledgeable and polite. He assisted us in finding the right plan at a good rate. Asked all the right questions to make us feel comfortable with switching companies. He was well versed in his company. We are glad to have found a new plan to protect you home at such a good rate. Thank you your help and time.

Choice was very easy to work with. They made it easy to get the help I needed. They found the electrician and made the appointment. The electrician was very good. He explained what it was and how he was going to fix it. I would recommend them highly.

Clyd ** was very helpful and very professional in dealing with the mistake of Richard **, several of your representatives hung up on me and I had to call back several times to get the help that I needed from Clyd **. Thank You Clyd. I was also told by Richard ** that my plan would cost a flat rate of 45.00 per month due to a senior discount and 45.00 every month thereafter. A total of 46.71 was applied to my mastercard and not 45.00 as stated, if tax was to be added, he should have stated it. I expect to hear back on this matter. Thank You, Doris **

I clicked on one of the emails about Choice Home Warranty and before I had all my information put in Trinity called me and even got me a discount. I’m on a very low income and so Trinity went out her way to help me. Trinity has got to be one of the nicest and kindest salesperson that I have ever spoken to.

I was pleasantly surprised by the extensive list of covered items and by the promise to repair or replace practically every appliance and system I use daily. After hearing about that, the price point made it even more attractive. I did not hesitate to purchase this very comprehensive coverage package.

Worked with Ralph and he explained what we needed to know. The representatives helped in us deciding to have Choice cover another house. Ralph is a Very pleasant representative of Choice. Received the contract copy on time as promised. Hoping that picking Choice was the best move. I’ll let you know if I have to submit a work request.

I was contacted quicker and the technician was out the next afternoon. He needed a part so he got the part the next day and fixed my ac that afternoon. Very professional and knowledgeable with customer service in mind. I definitely would recommend Choice to anyone. Thank you for your great service.

The tech showed up right on time after calling ahead to verify which was super nice. Kept me in the loop as to what was wrong and what he was doing to fix it. He got the unit running smoother than it has in years. Would recommend them to people I know even outside of the warranty program.

Since getting the warranty, we have had a few things come up with our washer and refrigerator. The process of getting the appointments scheduled and diagnosed has been seamless and easy! I would very much recommend using Choice Home Warranty for your home. So far, we have been very pleased.

Will not come on. It is not cooling. House is getting warm. I have used the warranty before and have been satisfied. I hope they get here before too long. It is getting warm and I’m 87 and can’t take the heat very long. Please try to hurry this along.

Our repairman kept saying that he couldn't perform simple removal tasks and changing hose tasks because they were not "part of the contract" when they really seemed like simple tasks that he just did not want to do. How is an 80-year old woman like my mom supposed to change a dishwasher hose or move the dishwasher out of its location? This is why I have the warranty to begin with. Very frustrating.

I reported the problem on Saturday when appliance quit cooling food. It was Tuesday before he came to check it out and Friday before it was fixed. That is a long time to keep food iced in coolers. He did a good job. HOWEVER I also requested fixing the ice maker which he said he knew nothing about. I did replace filter and currently that still is not working so I am buying ice to put in the bin! Thank you!

I submitted my first claim when my washer went out and I received no response for over a week. When I finally contacted them, they said they couldn’t find any repair companies in my area and I would have to find one myself and request reimbursement later. Then I had a pipe leading off my pool pump break and empty my pool. I filed a claim and they sent out a tech, who was great, but they promptly denied the claim because the pipe was underground. This caused me to have to pay out of pocket due to urgency of the repair. I filed an appeal and they denied my claim again saying even though the broken pipe was not underground, they said it was not covered because it was connected to an underground pipe. Isn’t all pool piping connected to an underground pipe at some point??? This company simply looks for reasons to deny claims and has terrible customer service. I will be finding a more reliable home warranty company from here on out.

I highly recommend Cathedral City Air conditioning and heating. They picked up our claim instantly after the first company cancelled on us 5 min to 5pm on a Friday with no air conditioning in our home for over 24 hours. Cathedral came out Saturday by 11 am diagnosed and fixed the issue with ease.

Donny was polite, professional, experienced and efficient. Definitely knew what he was doing, fixed the problem with no issues. Excellent Job, would definitely recommend him for any appliance repairs. If I would need another appliance repair I would request him. I wish you would provide a list of preferred contractor and technicians. I have my own business, customer satisfaction is our number one priority and referrals from customers

Our kitchen sink clogged and was in a bad shape for almost 3 days, tried all possible options but that didn’t fix the problem. The technician was able to identify the plumbing problem and was able to fix it immediately. The technician also called in advance and was courteous enough to notify the delay. Great five star service. Professional service and Highly recommend

Cancel Choice Home Warranty. It is terrible, used first company you sent. I paid them to fix it. Few days later had trouble with ac not working. Call, got a work order, call, got same company you requested. They sent pictures and told you what needed replaced, next day you want to send someone 10 days later so cancel choice home warranty

I spoke with Greg ** and he was very knowledgeable and helpful during the sign-up process. He answered all of my questions with ease. I was asking a lot of questions and Greg took the time to answer them all. The fact that he did that definitely helped to make me feel more confident in my selection.

My initial enrollment with Simon was very easy, as he was very polite and helpful in explaining all of my coverages. I am very pleased with my enrollment experience and would happily recommend Choice Home Warranty to my family and friends. Having a highly-rated warranty service like Choice gives me peace of mind that any future breakdowns will be very manageable.

I was impressed with the experience and professionalism of the technician assigned. Upon diligent review, he assessed for the full unit replacement recommendation due to the nature of the failure of a Washing Machine. Concurrently, I don't understand how the Home Warranty CLAIM check stipend determination for replacing this unit (which was supposed to take 2 to 3 weeks to arrive and hasn't arrived on time)... Has a recent update to relate that delivery of funds is now extended and reset to be received within the next 30 days from the end of the former 3-week timeline. Moreover, that I only learned of this by making a call this week to learn of the modified status. In my experience, only when a company elects to empower their workforce with the attainment of Total Customer Satisfaction, would they have thought to express the funds that were delayed beyond prior commitments which were both written and espoused. Do Better!

Called number given when sighed up. Got no answer, just voice mail, left message for three days. Finally tried the operator, opened claim, took two weeks to get someone out, told tech my problem, they had to get authorization first then they were only able to recharge unit, not find the leak and fix it right so unit will work till it leaks off again. Will not be renewing with Choice again. Want things repaired, not just to have band aids put on so this will happen again

The technician was responsive, polite and competent. However it took longer than what we expected in getting approvals from Choice Care. We had to call several times to get the status. It would have been nice if Choice care had called and let us know what was happening. Also you should not dictate the length of our comments

The Electrical person was great! Professional and friendly. But was not happy that I was sent an appointment, but when I called the company, they did not have me on the books. Thank goodness, when I called them, he was already on his way to my part of town. If I wouldn’t have called, he probably would not have been able to see me that day. I had to cancel an appointment for this appointment. So would have been very upset. So, appointments shouldn’t be set by CW if they haven’t talked to the company. But in the end, it was taken care of.

It has been a week since the technician came to assess my AC. The technician was excellent and courteous. The issue is Choice warranty; they have not reached out to me anyway to give me an update. I find if the repair is certain size, Choice Warranty is very slow to respond. I have recommended this company over the years to many people, but I’m getting concerned about this company. They are not as responsive as they used to be.

Leo was on time, friendly, and knowledgeable. He diagnosed the issue with the burners promptly and explained to me the next steps. I would recommend his company to anyone who needs assistance. Very good experience. Submitting the claim to Choice was also very simple and efficient. Overall, I am very satisfied.

I found the representative very helpful. He answered my questions and presented the terms of the services offered with clarity. He was friendly and you didn't feel as if you were being pushed into accepting the warranty. He appeared knowledgeable about the warranty being offered and was willing to work with me to the point where I felt comfortable with the company.

Claim was submitted July 3rd and service call was then scheduled for the 8th. The AC service company changed the service date to the 9th. On the 9th, 2 people came out and replaced the capacitor, but this did not solve the problem. They told me someone would come out the next day, on the 10th to finish the repair. On the 10th, I received notice that the service would be changed to the 11th and on the 11th, I received a notice that the service would be changed to the 12th. Delay after delay. This was too much for me, so I called another company at my expense and they came out the same day, Friday 11th at 1 pm and had our AC unit back on in 3 hours. Yes, it cost me $1150, but as least I had AC after being out for over 8 days. Very disappointed with Choice Home Warranty on this repair claim. You need to find a better A/C service company.

Very disappointed. Made a successful repair but then the dryer would not heat. Contacted the technician. Did not receive confirmation of any appointment for follow-up. Contacted him and he told me he had been communicating with me all day. He had not. Eventually came back, addressed the issue, made me feel as if it was our fault. Now we have something hanging from the dryer. Terrible service and will not be renewing our contract with Choice.

My Whirlpool range is 23 years, a faulty alarm and light came on. Was informed part was unavailable. Choice said couldn't be repaired, and offered me an e-credit to Lowe's. I accepted their offer in the amount of $389 and was told I will receive the Lowe's e-credit. I am awaiting same. I think they implied it might take 26 days. I hope it is sooner.

Choice Home Warranty immediately found a contractor to come fix our problem. It took less than 24 hours! We are very happy that we chose Choice Home Warranty for our home. We would highly recommend them, so if you are looking for reliable and prompt service, they will not disappoint!

A Toilet system had sustained water running after being flushed. The service was promptly repaired by the service provider. Appropriate query was made as to whether similar concerns might be at risk for the other 2 bathrooms in the home. We had no such concerns at that time - but welcomed his appropriate concern since our home is 30+ years old. Provider was very helpful and professional.

The technician that Choice finally got to us was great. Can't say I am overly impressed with Choice Home Warranty as a whole though, it took them 8 weeks to get someone here. They are just about impossible to talk to in person if you don't have a phone you can receive calls on. Q1

Our primary A/C quit working during a very hot period. We decided to use the option of scheduling our own service person (which is allowed). However, once here and having a diagnosis, we had the service provider proceed. We later submitted a claim for the repair knowing that some of may exceed CHW limits which we would pay on our own. Well, it seems there is a requirement to contact CHW for approval before getting our own service person and we did not do that. When do we have to get approval - before the trip charge, after the diagnosis or other?

This is the worst company ever to come out! Absolute thieves and I'm trying to cancel it because I paid cash and they will not return my calls, completely ignoring me! JUST THE WORST! I've tried all avenues to talk to anyone!

We needed the hot water heater replaced. The tech was very help full and a pleasant person to deal with, Choice Home Warranty approved us very fast and just waiting on the heater to finish the job, The whole ordeal was very easy from started to finish. Thank you very much.

Part of it was not covered due to faulty installation. The sub contractors were very knowledgeable, professional and did a fantastic job. I thought the dispatch service was way below par. The Kings Consulting did a great job. After failed attempts from the first contractor the Kings Consulting arrived when they said they would, performed the service professionally, and knowledgeable. Very pleased with their work.

I chose Choice warranty because they had the best reviews. When my refrigerator icemaker started leaking on a major holiday, I went online and submitted an and submitted a claim, space and I had an appointment scheduled for the first business day after that holiday. They showed up on time, they were fast, they were thorough, and they were efficient. I couldn’t be more pleased.

Good afternoon. I believe the person that I spoke with from your company‘s name was Ronald. He was very kind. Very explicit. Took the time to explain everything to me. Gave me a great new customer price. He definitely is an asset to your company and he certainly gave me wonderful customer service. Thank you for employing such great personnel.

I called in about my dishwasher not working. I did get a service rep and we made an appointment. The trouble is the appointment is 10 days away. It seems awful long for somebody to have to wait to get a dishwasher looked at and repaired. That must be a quicker way to get a dishwasher fixed and waiting 10 days. I still have to wait eight days. I wanna see what it takes from there.

Do not buy Choice Home Warranty, they do everything they can to not pay claims. Please save your money and pay for repairs out of pocket once and not twice or three times by paying choice home warranty and then having to pay a $60-80 service call and then finding out you will have to pay for repair out of pocket - because the repair that needs to be done is not covered by the warranty. The worst scam ever!

I had an issue with a plumbing problem. A plumber was sent and said that a valve was malfunctioning and needed to be replaced before it burst and flood my house. Choice said no because nothing needed to be changed until it breaks. Why ask a technician that they send and then don't honor the contract. The only reason I give them a two stars is because of the person in customer service that assisted me. I may be changing companies.

The service is very awesome, just few mins to open a claim and rest of them will taken care by Choice. Customer no need to call Choice. Even if you call they have very dedicated support to help you. In the past year, I opened at least if 4 claims and all has taken care, no issues. Really appreciated the support and service. Thank you team.

Tim with Emergency Appliance Repair was on-time, courteous and efficient. He explained what was wrong with our refrigerator and it appears that the faulty thermostat that he replaced was the cause of the icing conditions being experience. He offered to return if the icing conditions recurred. If I have future appliance claims, I plan to request that this technician be sent.

Had an issue with our refrigerator/freezer, claim was easily submitted, appointment was scheduled for technician who showed up on time. He was very professional, knowledgeable, and friendly. A replacement part (electronic board) was ordered and arrived at the house on a Sunday and within three days. Will now just have to contact the technician via his cell phone and he advised that he will immediately install the new part.

I have placed a claim with you and have not gotten a response about when it will be fixed, but you want me to survey how my experience was and right now I am unhappy with you. So far you have not impressed me with your service. You want me to find someone to fix it then you will have them contact you. If this is how you work then I might as well do it myself and cancel you and go with your competitors.

I submitted my claim for a broken garbage disposal and within 1 day I had been scheduled for a technician to come out. The technician showed up bright and early and did what was needed. Turns out I needed to have the disposal replaced. No hassle! Everything just flowed the way I hoped. I am very satisfied and will use the service whenever necessary.

My experience with a recent electrical issue was very positive but not so with plumbing. After two visits by the plumber the problem persists. I was told yesterday that the plumber essentially did not have the capacity to fix the problem - the tool brought to do so was a basic plunger - that this would be reported to Choice for their approval of the level of service needed, and that I should expect feedback in an hour or two. I’m still waiting more than 30 hours later and faced with having to do another cleanup in my basement bathroom. I’m disappointed to say the least.

Put in a claim for our garage door and a technician came out same day! Had it fixed by the next day!! The technician was very nice and very professional! My husband and I are happy to have our garage door working again! Also, the guy who is our home warranty contact is super nice and helpful as well! Thank you for making everything so easy!

Technician very responsive and arranged to expedite my appointment once he knew refrigerator no longer cooling at all. He gets a 10. However, my experience with the claims dept is a different story. Advertise 24/7 service but when I called in middle of night to file claim I was told to call in am. Once I did they do not prioritize urgency of request. I am a senior, senior with major health problems. I need the refrigerator fixed or replaced quickly as I can not carry bags of ice. I also had to have help to unload and throw away freezer contents. I have medical appts which I don't know whether to cancel until I am notified of parts delivery and technicians return. This is extremely important.

Thank you CHW for taking care of my problem as soon as I notified you. Thank you too for sending Grant. He is knowledgeable, courteous, fast, and we love him. He is wonderful!! CHW has been taking good care of me. They act fast. Thank you for taking care of our Disposal.

Plumbing - very happy with the work on most jobs. The repairman was good on the washer and dryer. Trying to get duct work repaired but can not find anyone that will work on it, people are lazy and if work is too hard then they do not want to do it, All last winter trying to get heat but no one will work under a house.

I have been waiting over four weeks to get my air conditioner fixed. They have been giving me the runaround. My wife has a heart condition. It been hot and humid here in Michigan, getting nowhere with them.

Choice Home Warranty Warranty service employees have been fantastic. They didn't mess around. I submitted the claim and within the hour the service had been contracted and we have our date and time of repair. GREAT COMPANY. I had a question or two in the past that they were able to answer for me. Very knowledgeable and know what the right from left is doing.

I always get excellent and knowledgeable people out to our house. Plus paying g upfront for the 3 yr plan is a great bargain. The people are always polite as well. Respectful of home and animals and people.

AC wouldn't shut off, tankless wasn't delivering hot water, garage door opener wasn't working at home we purchased. All 3 were fixed promptly, so it was worth the 3 $75 charges. I have been told that home warranties sometimes aren't worth it, but this has worked out for us. I would recommend getting one no matter how old or new the home is, it has paid for itself.

It took Choice several days to schedule an appointment for the next week. Vendor did not show up at scheduled time. When I called vendor directly they said they had not been contacted by Choice at all and had no record of the appointment. I rescheduled with them directly and they showed up on time and provided excellent service.

I have been with Choice for many years, not long ago renewed due to positive past experiences. They have high ratings for many reasons. I am more than pleased with quick response and service. Whenever a situation occurred their reply was prompt and quickly dealt with. Without a doubt I would definitely recommend Choice.

Filed a claim over the phone with the automated system. By the end of the day I had an appointment for the next day and they had someone come and fix the electrical issue I had after house was struck by lightning. Filed another claim for the garage door opener as it is a separate issue and this is taking a few days but is scheduled.

July 17 is way too long for response to my problem. Could I get a sooner response date? An answer to this request is appreciated. Thank you for you help. My problem was already described in my claim. Jeff.

My garage door would only go 1/2 way down and then stop I had to manually close it. The guy came out #1 he was early. I loved that. 😊 He looked over the problem. Explained it to me. Showed me the problem. Replaced the green inside board that controls All the mechanics of the opener. Replaced it, reprogrammed my opener in record time!! I was Soooo impressed. He was soooo professional!!! Heck I’ll give him 10 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️. THANK YOU SOOOO MUCH. X. **

DMV appliances LLC was very knowledgeable and was so quick in replacing the broken part. Courteous and an excellent technician. Very reliable and dependable, diagnosed the problem quickly and understood what needed to be replaced. Thanks to the technician's expertise, the washing machine is now running perfectly, making laundry day much easier. I was really impressed with how quickly the technician arrived and how efficiently he fixed my washing machine. He was also very friendly and helpful. I would recommend this technician to folks who have washing or dryer issue.

I've been with CHW for a couple of years now. When I first got it, I had a problem with my refrigerator. I filed the claim. It went very smoothly. They told me when the guy would contact me to come. And the refrigerator repair guy contacted me and out on a Saturday morning. I paid the deductible and then they proceeded to fix my refrigerator.

Choice Home Warranty was in the newspaper. I've had them for five years now. They've been on time. Also, I like most of the people I can get in contact with. I call up, they know my number, and it goes on from there. It's easy. However, Choice should have lower prices. Mine started at 175, and it went up to what it is now. Recently, my garage door wouldn't go down. The tech unscrewed the main wire, put that back on, and it did the operation order. The garage door now operates properly.

A lot of the companies that Choice Home Warranty works with are inflexible as far as scheduling. It's almost as if they assume that people don't work for a living and can drop everything on a dime to show up. They have the weirdest hours, and there's no way to pick and choose which companies I don't want. The ability to filter out companies that I can't automatically be assigned, the ones that don't work with my schedule, would be a huge plus.

I filed a claim for my dishwasher to be repaired. The repair company came out two days early than the appointment day which was great. The technician stated that it was a bad fuse and replaced it and said it was fixed. I paid my deductible and he left. I used the dishwasher two days later and it still had the same issue that I reported. I got ahold of the company and told them it wasn't working. He just said they would have to order parts. When I asked when the part would be in I got no response. I then called Choice Warranty and was told they would email the company. I still do not have a working dishwasher a week later. I am very frustrated with the company's customer and lack of concern for my need.

It’s been pretty easy to submit a claim with Choice since you can go online and submit it. I used to call and talk to somebody, but you can't talk to anybody anymore. If you have a question about anything, you call the customer service line, they have a recording. They tell you to leave your number and you'll get a callback. I don't get callbacks. They don't call back.

CHW has been great. I’ve been with them for almost a year now. Their customer service has been excellent, just like their technicians. I've had nothing but good experience. I recommended them to my daughter. She has Choice too.

While ultimately satisfied with the result of my claim, multiple technicians from different companies were tasked with diagnosing whether or not my water heater needed to be replaced or repaired. Water was raining out of the tank and it got worse the longer the process took. Ultimately, replacement was approved (both technicians recommended replacement). After multiple calls to customer service and beginning the reimbursement process to get the problem fixed, the claim was approved for replacement. Quicker response would have had less of an effect on my water bill and time emptying the bucket we had catching the water we could catch (this started as once every 36 hours and went to every 2 hours). The whole process took almost 2 weeks. And as of yet, the water heater, ordered by this organization, has not been received for the technician to install. It is hoped to be installed in 3 more days.

My dishwasher suddenly quit on the 4th of July so I waited a couple of days and then filed a claim. I paid the field call fee and in less than 24 hours I had a response from Choice Home Warranty stating my claim number and they were assigning a local Technician. I picked the date and time and that is as far as this claim has gone until July 16th. I was pleased with the quick response to my dishwasher dilemma!

My experience submitting a claim online with CHW has been easy. Most of their contractors aren’t bad, either. However, down here in the South, there are a lot of contractors that will not work with warranty companies. Warranty companies are not respected down here. They pay too little. And the people that are working with them now, most of them are not good companies. They're people who are just getting started. So, it’s difficult to get somebody to take care of the problem.

When my toilet wouldn’t drain, I submitted a claim with Choice Home Warranty. The process was easy, and they sent someone out in good time. The technician was professional and got the problem fixed quickly. It was a smooth experience overall. I’m glad I had the warranty to help cover the repair. My toilet stopped draining. I submitted a claim with Choice Home Warranty. They sent a technician in a reasonable amount of time, and it was fixed without any hassle. I'm satisfied with their service.

They were very quick and putting claim in and getting it done. Just know what I needed. Even though they couldn't fix my refrigerator they gave me enough for me to afford another one. So now I'm just waiting for the final paperwork so that I can get my new refrigerator up and going. The person they sent out was very professional and knew exactly what he was doing.

The agent was courteous and respectful. Especially after I had to deal with my previous warranty program because they failed to provide either information to the technician or get service request done in a timely manner. The agent also helped me understand the coverage that I was signing up for.

Anytime we initiate a claim, Choice Home Warranty's (CHW) response have been immediate and their selected service representatives were always good. We have been with CHW for many years and we intend to renew our contract again in 2026 before it expires. Thank you Team CHW.

The technician was knowledgeable and thorough. He diagnosed the problem and replaced the faulty part. He had the part on his truck and after installing it verified the dishwasher was working normally. It was good to have the dishwasher fixed with only one part replacement and one service call. The only minus was waiting 8 days for the service call.

I had 2 plumbing issues that I submitted claims for one after the other and when the technician came out to fix the first problem. He had no record for the second claim. In addition I did not received a notification of when the technician would come out. A day later I received an E-mail said I missed the scheduled appointment which I never received.

Your replacement payout for my dishwasher is MUCH TOO LOW. There is no requisite dishwasher on the market at Lowe's or Best Buy close to your $272 payout. Your agent says you only pay wholesale cost. This was not made clear when I purchased an extensive long term policy. It's inadequate. I left American Home Shield to be with you. I'm extremely disappointed.

I have had the worst experience with Choice Home Warranty. My AC has not been working for the past 3 days while it’s 95°F outside. They don’t respond to calls, and the technician submitted the wrong part. The warranty company asked them to provide the correct one, but the discussion went in circles with both the technician and the warranty company blaming each other. Meanwhile, I am left to suffer in the extreme heat. I do not suggest Choice Home Warranty to anyone. Their service is extremely unprofessional and careless.

The time frame to repair my unit was 8am-5pm. The Tech arrived at 615pm. Told us that we had to reschedule because upon arrival he didn't want to clean our unit and told us that the tech who would come repair our unit could do the work upon the rescheduled date. A week later the Tech NEVER CAME!!!! I couldn't speak with a live agent because SEARS isn't set up for human response ONLY AI!!! There is NO ACCOUNTABILTY AT ALL, I was forced to reschedule for NOW 3 weeks later. My son has asthma and we NEED Cool air in our home.... VERY UNHAPPY!!!!

The AC technician was over the top nice and professional. He diagnosed the problem immediately and was able to fix it while he was there. Gone in 30 minutes. Very appreciative. The AC company did not show up the day before when we had an appt set up even after I called 2 days earlier to confirm. Once I reached out to them, they called me back immediately and set up something for first thing the next morning to correct their oversight. All ended well.

The plumber came within 24 hours and fixed my toilet from leaking around the bottom and fixed it from running after flushing for such a long time. He was very courteous and did a great job. I would be happy if all technicians you send out would do the same.

Very professional and treated me like a long time customer and valued my time and were very patient with my decision process. I was proud that they didn't pressure me into making a quick decision. The price was below what I'm paying for another warranty that I already have. So glad that I chose them.

I had my first claim for my dryer, After a week with no information, I called and they said they couldn’t find anyone in my area and I could find someone on my own and submit for reimbursement later. My 2nd claim for a broken above ground pool pipe was denied because they said the pipe was underground but it clearly wasn’t. Just an excuse not to cover.

Got an email offering to reimburse me for cost of my finding a technician or saying they are still looking for a technician. This is Saturday. I emailed them Thursday, no air - still waiting. Ugh. If not satisfied with this claim will cancel my services with them. I am expecting at least a phone call from a technician. I will be leaving for a few days and was hoping to have the issue fixed by now.

The gentleman was prompt, helpful and thorough. He explained the problem and possible solutions. He was patient and professional and fixed my problem using parts he had available. I would definitely recommend him to anyone needing electrical work. Thank you Choice Home Warranty. I'm sure I will call you again, though I wish your service fee was less expensive.

Not too happy with your automated system. That was horrible. Could not put in my claim that way. The call keep on dropping and having a lot of static. Your live operator was great. Was able to put in the claim in no time and your tech was also great. Had the parts ready to go. Did make a comment that whoever had repair this appliance before had done a horrible job. (It was from one of your previous repair companies that had done this same repair).

Choice does not want to pay. My house is 23 years old and I am not the first owner. My Delta shower faucet is leaking and the techs replaced the seals but did not fix it. Choice said the faucet was under manufacturing warranty. If you go to Delta website it tells you right there house age and if not original owner it is not covered. I called and verified with Delta. Choice could have done the same but instead made me get a statement from Delta. Choice would only cover labor. I had to order the part. Now I have to wait with a leaking faucet until the part arrives and then contact technician again.

The electrician was very pleasant, and professional, and timely. He found the problem with our light quickly and he repaired it. We were very satisfied with his service and his company. We enjoy have light again in our dinette. We would highly recommend this company and technician. Thank you very much.

It takes too long to speak to someone. They never call when you leave your phone number. It took me four days to finally speak to someone. This happens all the time, when finally you get someone, as soon as you ask a question concerning your disagreement with your pay off or service; they place on hold and never return or call you back. Why do you have an answering service that place in a queue and they never return your call? Your employees show very little concern about your concern.

They were very informative and helpful with helping set up the best plan for me. I got a great deal and they went through all my options. I would recommend them to anyone looking for a home warranty. I’m so glad they were able to help me through this new process.

This company ONLY covers claims where they have time to schedule a repair company to come out and confirm or diagnose the problem, and THEN make repairs. THEY DO NOT COVER EMERGENCY SERVICES. Our central AC unit went out on Friday, June 13. We filed a claim online with Choice Warranty the same day at 5:35 pm. We received a call from Choice on Monday, June 16, and the representative explained the earliest a tech representing Choice Home Warranty could come out was the following day, Tuesday, June 17, to confirm the AC was not working, without necessarily repairing the unit the same day.

Choice has been good for me for over 5 years. My only complaints have been due to them not wanting to replace appliances with similar ones or offering a low ball pay out which never covers replacement cost. Also read the contract carefully, There are several exclusions and maximum limits that leave you paying out of pocket $$$. Overall though, they are quick to assign the claim and respond. I plan on renewing if they keep my rate the same.

During a recent heat wave, my A/C stopped working and I filed a claim to CHW. They were not able to assign me a technician and offered me to get my own contractor and get reimbursed from CHW later. My contractor came a few days later and fixed the system, we submitted all relevant information but CHW denied my claim. I appealed and the case manager again denied it. It was 100 degree outside, my contactor and I just wanted to get the system fixed ASAP, yet CHW kept asking for more information. This was the second time that CHW failed to provide service as per warranty agreement (last year, an incompetent technician they sent not only did not fix my system, but managed to broke a few things along the way. I had to call my own contractor to fix it, and CHW only reimbursed ~20%of the cost).

CHW has improved a lot. They have more technicians and more companies they work with for air conditioning, plumbing. But with appliance, they need some improvement, because they send us to big companies like Whirlpool and Sears. It is a main number that we have to press 10,000 buttons to get to a person. Or sometimes, we talk to a machine. Those are not personal. We spend more time looking for who is responsible and who to talk to for a schedule.

Miguel was very knowledgeable, professional and skilled in his diagnosis and plan of action to resolve the issue. He kept me well informed about the appointment date and time and kept to his word—he arrived when he said he would and communicated the plan clearly. This was to top notch service!!!

I am very happy with my home warranty. They are trustworthy. I called them and I got a response right away. I had a service person here in three days. I would recommend them to all my family and friends. They really stand by their service. Thank you Choice Warranty for your services.

First, I had a phone appt scheduled and the claims manager sent a reminder to my phone by text and nobody called as promised. So, I called and spoke with another claim person, and we had a discussion about the claim that was denied which I still disagree with the decision. I am also out a $100.00 for the service charge. Not a big fan of Choice Home Warranty. I am thinking on cancelling this home warranty for this and the reviews I have read from other customers. Poor service all together.

The tech was efficient and knowledgeable and courteous. He made sure we understood that he was coming back and would call us later that day with a date and time. Sad to say, but this type of service is very unusual today. We appreciate it. My one outstanding problem with this company is that it seems the company will never replace a machine no matter how bad it operates or looks. This refrigerator is falling apart. My husband and I live here alone and are very careful. There is nothing on this machine except the outside handles that is unmarred, cracked or broken. When I bought this contract I didn't expect to have to live with a piece of garbage until it absolutely stopped working and could not be repaired. So I probably could not recommend this type of contract to friends and family unless they understood the severe limitations.

Vladimir O from Fuse HVAC & Appliance Repair Orlando was very dedicated to completing a thorough repair of my dryer, making sure it was working perfectly, which required a few attempts at assembly and disassembly. He wanted to make sure it was running as smoothly and quietly as possible. It was much appreciated. I would recommend him and company for everyone.

We are very satisfy with the service provided by CHW. They answered our request in a good time frame and always send us professional technicians to repair our appliances. Recently our Garbage disposal was broken, we submitted the claim about 9 pm and they sent us the technician the next day and replaced the unit. The problem was resolved in less time than we expected.

Very satisfied with the Tech that was assigned to repair our garage door opener. They came when they said they would be here. Very professional and did a very good job. I was very satisfied with the agent from Choice that I spoke with on the phone. She found a repair company that came the next day after we spoke.

The time was on point! They showed up and fixed my garage within 30 minutes of my appointment! Thanks again! I would definitely recommend Choice Home Warranty to anyone that needs a warranty company! The time frame was 3-8. The company showed up at 3:30. Was done by 4:00! That was amazing!

I bought a home and I wanted to make sure that my appliance was covered. I went with Choice and so far, I've used them twice. They came out the first time, my refrigerator water was building up in the bottom. So, they fixed that. Then I needed some plumbing, first my laundry tub. Then they came out and replaced the faucet, as well. The techs who came out were excellent as well.

The last couple of times I've used Choice home Warranty, everything's been good. I used them recently and they were pretty quick about getting somebody out there and getting my problem fixed. The technician who came out was good as well.

I went with a different warranty company, but decided to change because it seemed I was getting a better deal with Choice Home Warranty. I was with AHS and the contractors they sent were horrible. That was more than three years ago. The people wouldn't show up at all. On the other hand, my experience in submitting claims with Choice has been very good. I go on my computer online to go to their website. It walks me through everything. I select the things they have online and put my little story in. I pick what appliance, what's wrong with it and add to it in the comments.

Great experience signing up, it was quick and a great price so I'm happy. Choice was rated number one so I wanted to go with the number one company, plus it was cheaper than a warranty That I have just on my furnace alone, so it was a no-brainer for me. I hope this review helps someone out.

I’m very pleased to say, I have recently purchased a Choice home warranty, based on my daughter’s recommendation. She is VERY satisfied with her current policy. I had a previous home warranty for 25 years. Their customer service has been deplorable the last two years! I even experienced an unscrupulous vendor that ripped me off for $5000. I’m happy to be with company that provides good customer service!

The plumber sent to my home was young and very knowledgeable. He located the problems and fixed the one I had submitted. The other problem he located could cause a huge water emergency as it relates to the emergency shutoff valves under my kitchen sink. He had to turn off the water at the main and water meter. Since then, I have submitted the second problem and am awaiting the appointment for it.

Choice was very quick in getting me an appointment for my broken air conditioner. I called at midnight on Tuesday and had an appointment scheduled by Wednesday morning. The company called me and was able to move my appointment for yesterday, Thursday. The technician was polite, informative, and was able to find the problem and fix it within, what seems like a very short time. I would recommend Choice and the company that they chose to fix my unit.

Interaction with Kevin D. was a pleasant experience. He was forthcoming with information on how the policy works, costs and methods for securing repairs, answering all of my questions to my satisfaction! I would recommend Choice Home Warranty to other homeowners in order to receive expanded protection on all facets of one's home.

Very satisfied with timely response and with the assigned technician. Good work and quick. Informative, professional and knowledgeable. I would highly recommend the technician. So far my experience has been very satisfactory with Choice Warranty Service.

Tech came in; took dryer apart; determined the problem was a damaged roller; replaced same along with reciprocal roller; put everything back together; tested and left. Entire job took less than an hour. Very satisfied with the amount of time and professionalism.

I'm a new customer with Choice Home Warranty so I don't have a lot of experience with this type of service company. I've had to wait hours for tech to arrive. You need to be available sometimes 8 hours or more waiting. Plan your house projects on these days.

I put in a claim for my air conditioner on Tuesday. A technician didn't come out until Thursday and they're telling me it'll be 1 to 7 business days depending upon how quickly the warranty company makes the decision. My heat pump is not working and I need my AC. It's 100° in DC these days. No room for slow service!

My air conditioner stop working so I put in a service call. The tech came but did not have the proper equipment with him to fix it so he would need to come back out. He stated he would file his report the same day. I requested a copy of the report and still do not have it. I put in another request for service and was denied. I just sent you my request to cancel my policy with Choice Home Warranty as of this date, July 11, 2025.

The technician came out and did a great job getting my A/C unit back to running cold air. He was very knowledgeable and pleasant to talk with. He gave me some valuable advice for me to use in the future. I would recommend using this technician again to anyone. I am very well pleased with the job that was done.

Luis analyzed the issue and determined a water valve was broken and needed to be replaced. He has ordered and part and expect to replace and resolve the problem next week. He was very customer focused by explaining what he was doing, what the problem was and what steps were required to replace the broken part and resolve the problem. He was very knowledgeable of refrigerators. Great job and look forward to getting the part replaced and problem resolved.

We have submitted claim 2 weeks ago and still have not resolved the issue. We are just going round and round with warranty and we were lied to when we purchased this warranty. The sales person who signed us up told us the SALT POOL was covered. We find out that it is not and NO ONE is resolving our problem, in the meantime our pool is out of service.

I placed a call to CHW on July 9th because air conditioning wasn't working. Late July 9th, I received a note ticket was not picked up by any company. Because of extreme heat & my wife with health issues, I called several local companies for help. One company came out immediately to evaluate. This company was SemperFi Heating & Cooling. They did a diagnostic testing & pictures. I have asked Rafael ** (our representative for SemperFi) to go to the website: Chwclaims.com as instructed by LaShanta at 848-237-1541.

Used American Home Shield for years and looked elsewhere when their pricing went through the roof. Found Choice Home Warranty, this is our 2nd 3 year term with them, did not use them much the first term but had a dryer fail a few months ago and could not have had worse service. Took over 3 weeks to get the drier fixed. Tech showed up in a little personal car, so no stock of parts that might be needed. Set the 2nd appointment as a 8am to 5pm window and never showed up, choice did nothing. The last call was our fridge compressor going bad. Paid the fee, tech came out and diagnosed, then got an email 4-5 days later that the repair was authorized.

A previous owner had left an outlet on my kitchen wall hanging loose, not screwed on properly. It was an apparent safety problem. A Moore & More Home Improvement electrician arrived on schedule, looked at the very badly installed outlet and had it repaired quickly and expertly! I highly recommend this electrician and his company and will definitely use them again if needed!

I appreciate the fact that when I did call, I got notified within hours of a service call for the next morning. I was able to fix the item myself before the afternoon was over and was able to cancel the service call. I'm thrilled that when I need it, I am covered with Choice Home Warranty!

On June 10 our A/C started not cooling. It was blowing but not cooling. I called in the claim. I received an email shortly after doing the claim online letting me know that Sears Repair Man would show up at my house on 6/16. On June 16 I was sent a link for my appointment updates. I was scheduled for 8:15 am. At 3pm (est) I got an email saying I had to be rescheduled to the 23rd. He came and said it was one part and dint have it with him so had to order it and come back in a week so scheduled for return on 6/30 at 8am. That day comes and scheduled time comes and goes. Email again had to be rescheduled to 7/10.