Choice Home Warranty Reviews

Choice responded quickly to my request. The technician responded, arrived earlier than expected. He was knowledgeable, prepared and fixed the issue within an hour. He was courteous and accepted payment via square and emailed the receipt immediately. I would highly recommend his company. I hope he continues to service customers in my area for Choice.

No problems with the technician. Was efficient and professional. The warranty service weeks to have difficulty getting local techs, I had to cancel the first and get another one. This caused about a week delay in getting the job done. I do think $90 a month is too much anymore and I will not be able to afford it.

When a claim was submitted about an issue related to AC Unit, received the appointment a week later which is a very big disappointment to learn that Choice Home Warranty cannot find a vendor/contractor in Myrtle Beach, SC area within couple of days of reporting the issue. I expected Choice Home Warranty to find a vendor who can provide an appointment to check on AC Unit at least a day or two later and not a week later.

Everything went nice and smooth.. The lady was very nice and did the job with. No issues... Everything is working great, thank you. Every good experience.. My dryer broke down and it needed a motor and parts. The lady went rio neighborhood right in Lincoln. Thank you, thank you again, so so me in.

I have had an impossible experience with Choice Home Warranty. Our claim was submitted in July, we have had 4 different repairmen say our appliance could not be fixed. We wanted for men that never showed up, showed up 6 hours later than time given, would not submit report, so our claim was never closed. We were told repeatedly that we needed to file a new claim. After 9 months with no refrigerator working, I finally bought one and moved the one that had been sitting in my kitchen not functioning for 9 months, outside the door where it was covered and plugged in.

I was offered a price on a washer but was below what replacement cost would be because the old unit was a discontinued item. I think the company should be able to match whatever the current equivalent cost would be. The rep was really nice but was unable to bring the reimbursement price was. Every warranty company I know will match whatever the current price is for an equivalent unit. This is a bit frustrating.

I called for quote and agent, Gregg was overly aggressive in offering plans. Apparently I was taking too long to make a decision on whether to take a 2,500 senior plan. & and he became rude. & unprofessional. I decided on just the basic plan of $560 a yr. I paid in full. My first instinct was to call back and cancel,. As much as I didn't want to give him credit for sale. I reviewed plan and decided to keep and not have to start over so hopefully this was a good choice but wanted to voice my initial experience.

I did not get the gentleman name but he was a pleasure to work with. He also gave me a lot of tips to maintain my stove and oven. You do not always find people who offer to give insight. This is a company that I will love to work with again.

Would’ve been a 5 star. The turnaround time to get someone out to fix my refrigerator was the only bad thing about this. The technician called me a few days ahead of the visit and ordered the parts. He was able to complete the work the day of the scheduled visit. Thanks LG tech.

The technician was efficient and easily fixed the issue. He was pleasant and professional. He made sure that my garbage disposal was running again properly. The warranty company is not so easy to schedule an appointment; they make appointments on their own schedule and do not check with their customers. I’ve only dealt with them a few times and technicians are always pleasant.

I regret purchasing home warranty with Choice Home Warranty company. I called two weeks ago about the nonfunctionality of my Frigidaire Refrigerator for the second time in a year. It took them one week to send technician knowing fully well that we have kids home and fruits, vegetables, cooked preserved foods can’t be stored, which made cost us so much as we have to throw away all stored foods inside the refrigerator as they all went bad. To make the matters worst, the Technician came and said he needed to order parts and it will take 3 to 4 weeks to arrive, hence we’ve been home without refrigerator, which will cost us more. This entire process with Choice Warranty it's so painful and pathetic.

When Choice Home Warranty (CHW) assigns a repair company after a claim is submitted, it’s generally understood that the company will diagnose the issue, submit the diagnosis to CHW for approval, and then proceed with repairs. However, in my case, CHW struggled to find a repair company in my area to address an urgent water leak. CHW offered me the option to find a repair company myself, pay for the repairs upfront, and seek reimbursement. In my view, this completely undermines their own policies, as I was left footing the bill.

For two people in their nineties, we had to wait 3 very hot days for the Tech. to get here but he was quick and efficient after he arrived and he quickly fixed the problem. Although we paid him $100 for the call and then he charged $397 more dollars to fix the problem...

August has assured me that you will work hard for me, and I can call him if I need help with my policy. Great price, too. Very personable service. Seniors need that assurance. All in all, great. Good price, good coverage, good terms, great promise. Now, we'll see if the insurance is what it claims to be.

Turned in claim for water heater leak. Have been three weeks now and still not resolved. Finally got a technician from 150 miles away. He assessed the damage by physically looking at several different items and areas. Took pictures, called claim in only to be told by your customer service representative that the claim was denied due to dent in the outside of tank (tank is over 12 years old). Dent is at bottom of tank in a perforated area for ventilation (perforated area is weaker and doesn’t have components that would cause the leak) but he looked at the pictures and said it is leaking from the bottom so he denied the claim.

Replacement of an appliance means something entirely different to me than to this company. I spent many hours on the phone trying to find out what a dBA was. The people I talked to at Choice had no idea what dBA was until I talked to the supervisor. After all of my research with little success your agent had it off the top of his head. I am very disappointed.

Blower motor is going bad in our HVAC. Choice denied the claim stating this circumstance was not the result of normal wear/tear. Had our annual maintenance company come take a look and stated this absolutely occurred due to normal wear/tear. Elevated the claim and they still denied it. Shop elsewhere...What good is a warranty if they don't pay for legitimate claims?

It took a very long time to get an appointment and get our washer repaired. 3 weeks is a long time to be without a washing machine. We had to spend a small fortune at the laundromat. The first technician didn’t have the part with him and called out sick on our appointment day to have it replaced. So had to wait another week for another appointment.

Getting the appointment was a breeze. I was happy the stove got fixed but it took a week to do the job. The part was in Texas which caused delay in getting the part to Oklahoma. The technician did a great job. She was very knowledgeable about the situation. I would recommend her to anyone.

The service repairman was on time, professional, courteous, kept area clean, had needed parts, and was done in no time. Very happy with the service received. I think the repairs were fixed in under 20 minutes.

Technician was Excellent. Information he supplied was very helpful.. Worked efficiently and fixed the problem. As far as Choice itself, took longer than expected to get situation attended to; but, as stated workman was worth the wait. Would really appreciate this excellent workmanship at a faster pace. Also, the appointments were set by Choice and was told that these are not the actual appointment date and time. Should be told, by Choice, that customer should wait for phone call to be exact for timing. Thanks.

After multiple failures to secure a technician. I fixed it myself. Go back to documented request to fix my refrigerator. They always say they're sorry, "We escalated your problem," but nothing. Very disappointed. We had to buy bags of ice for weeks to put in our refrigerator for ice.$50.00 worth. So I fixed it myself.

Tech arrived at the scheduled time. Did the job effectively. No issues. Jeff from Mohave Appliances is very professional. The parts were delivered to the shop and were the correct ones. I look forward to seeing them if I have any more problems. I will recommend you to anyone who asks about warranty services.

I reported that the Dryer turned on but would not actually start. The repairman arrived with parts in hand so he was able to fix it in one visit. He was very professional, company was responsive to my timing request, confirmed day before and called about 30 minutes before he arrived. Great service all around.

Dishwasher was unable to be repaired and the price offered for a replacement was $276 for a stainless steel Kitchen Aid. The appliance new was in excess of $1,400. The company thought that the purchase price was fair. The payment for the appliance had to be redeemed at Lowe's and the refund process can take several weeks for the gift card to make it to me by email.

The only complaint I have is the time scheduled was 12-4, which my tenant took off work half a day to be there, and they did not arrive until 6:28. Other than that, everything else was good. The problem was resolved and my tenants are now able to wash laundry.

He knew exactly what needs to be done and also did extensive testing. Amazing job!!! Right on time and great communication. Great job and thank you. Nice job and I won’t review again because it is so long to written. :) I guess that is it. Thank you again!!!!

I have had Choice for about 5 years. They respond quickly and do send qualified repair companies. That has been my experience. I have had a washer, dryer, microwave, toilets, and recently a refrigerator repaired. All went well. I extended my warranty to 3 years. Should I move, I believe it is transferable.

The technician was very good. He worked very hard and obviously knew what he was doing. He was very friendly and very pleasant to talk to. He discovered another problem and didn't have the part to fix it so will have to come back to fix that part. I would like to stay in touch with Andrew for any future repair needs that I might have. I will definitely recommend him to my friends. It has been such a joy to have someone who seems very trustworthy and consciences in his work.

Horrible, paid for a 5 year policy and put in 2 service calls in which never were addressed. The company does not have service providers to do service calls. They close your claim and never provide service and tell you to pay the service provider out of pocket. They may reimburse you but it doesn’t happen. They have you sign and pay a contract, can hold their end of the contract then want to charge you for the cancellation of the contract. Again, they have not been able to provide service for any claim I put in. How many people are they taking money from and are doing the same thing? Choice Warranty is a scam.

Plumber was on time and was very friendly. He got everything squared away. It had nothing to do with the plumbing but an issue with the water conditioner. Extremely happy to find out it was not an expensive plumbing issue. Grateful to plumber who found the issue. Very very happy. I would definitely use this company again.

I had an appointment for 8 am. That was a bit of a problem since I am a widower and had to take my grandkids to school at. 8. I called and explained my situation. I was told they have a 10 minute rule. If I am not there they leave. I had to find someone to cover the few minutes might be late. I came home 8:14. At 8:20 the service dept called to cancel because the serviceman called out and they have no backups. I explained my situation they did not care about my problem. I scheduled for another day and if they are late and can’t finish it is my problem. Now how have to find another person to cover for me the day they show up. No empathy with this company.

Claim filed very quickly. I was impressed with the polite and easy way that the interview was completed. Received an e mail in about 2 hours with my appointment for the electrician to come to my home. This was the fastest that any claim has been handled. I am so thankful.

Do not use this company, they will not cover any repairs over your deductible. AC not working and they are trying to say it is under manufacture warranty. It has been out of warranty now for 10 years.

If I could give Choice Home Warranty a zero I would, but I can’t. We had a microwave that went out and they only gave us a little bit of money to pay for the microwave. Didn’t even have somebody come out here and put it in. I was out money on that. We had a brand new AC still in warranty. They sent a technician out that brought his kids with him that ran around my yard that I had to watch and still could not fix my unit. I had to get an AC guy out at my house and fix it and it came out of my money. Couldn’t repair my washing machine so they gave me $400 that I had to call for four months in a row to try to get that check and it cost me $800 to replace my washing machine. I just called and canceled a three year warranty that was two years old and they are only going to refund me $270 out of it. This is not acceptable. I paid for a warranty and I should receive my warranty money back. I went with American Home Shield and I am very happy with them.

My toilet leaked water on the floor. Joe from Class A Drain Plumbing and Rooter did a good repair job for the leak. His work was clean and high quality. He chose the matching color for the toilet flush handle with my vanity faucet. I am happy with the repair results.

Huge thank you to Tyreck for his exceptional service, flexibility, willingness to help and accommodate my needs! He made the process smooth, simple and a pleasure with his positive attitude! The home buying process is stressful and he just made it that much easier! Thank you again for your help!

We are moving & I called to transfer the little remaining time to the new owner. Amiran suggested coverage on the new home & at first I wasn't sure I wanted it, but he made it a smooth transition & offered us special pricing since we had been with Choice for 6 years. Highly recommend!

I was placing a call for cooking range and it asked for its Model and Serial Numbers. I could not complete the call as I did not have that information. I don't know why a model and serial is required to place a service call. I had to call the customer service to place the call which is not very efficient. It also asks the last time the appliance was properly working, which I feel is irrelevant. Making on-line service call should be made easy asking for only the information that is necessary.

Plumber came out Monday evening around 6pm. He did not have the parts and because it was so late stores near us were closed. He said he could come back next evening April 29 later in the day and he never showed up. I called him at 730 and he said he forgot to call me and apologized and said he could stop by in the Morning April 30 9 to 10 am. He never showed up. Called him waiting for his excuse for not showing up this time.

Submitted a claim on dryer and the next day had an appointment with a repair person who was friendly, knowledgeable, and very courteous! I greatly appreciated such a quick response to my online claim. I was skeptical about purchasing a home warranty but with all three claims I've done over the last few years, I had an immediate response and service scheduled.

The service provider was exceptionally professional and thorough in completing the work. He demonstrated a strong attention to detail and took the time to ensure everything was done properly. In addition to his technical skills, he was also a very polite and pleasant young man, making the overall experience both efficient and enjoyable. I truly appreciated his courteous demeanor and dedication to quality service.

The problem was determined to be the control board by an out of network company, however after testing it seemed to be fine. The Nest thermostat was displaying codes of E4. The power check was fine. Reset the nest and it worked for a 24 hour period, he switched it out with another one in an attempt to isolate the issue. Currently it seems to be cooling both units. This test is an ongoing process.

Our technician from Air Zone was excellent. Organized, informed and very professional. The best we have ever had come work on our home. We would welcome him back if we ever had a problem that Air Zone could fix. It makes us glad we use Choice. Good job to Choice and Air Zone.

Choice sent three different technicians who all said that the hot water tank was leaking and needed to be replaced, but Choice would not approve the service. They only wanted to send a fourth technician, who would have said the same thing. I am paying for the replacement myself. Very disappointed with Choice Home Warranty.

I Have been a member since 2017 and every time I had problems with my air conditioner Choice was always quick to act, usually the technician was there the same day I call the problem in, which was great (of course I called 1st thing in the morning) to report the problem. They even put me a new heating and air system in when my old one quit working. I am glad I choose Choice Home Warranty for my home protection.

My washer started throwing water through the door as if it's clogged or the water pump. I do not know, please repair this, also the phone hung up, so I hope the claim went it. I was talking then it hung up . That was rude but I don't know if it was a disconnection.

We have a pressure assist toilet that lost pressure and could no longer flush. The assigned company sent us a scheduling text within minutes of our online request for service. The technician came out on time, as scheduled. He was familiar of this type of toilet and fixed the issue in minutes. We were very pleased.

I’m good with choice home. I would recommend friends family they did they did the job when I called. They came out and stuff out and they came back and did the job have no problem with the job being done. They took the time and did the job and did the job right I didn’t have to call them back for the same job that is great.

The technician was very knowledgeable and fixed the issue promptly. I hope that resolved that issue and won’t have to be without a microwave again for weeks since the appointment was 10 days out, so far so good so we shall see. Frigidaire is a good brand and I’m glad I had a technician from their company directly.

Every time I make a claim there’s always an issue with CW claiming they don’t cover this, they don’t cover that!!! What kind of insurance company are you running! Why do I even need you if every time I make a claim I keep getting denied coverage! I have a 11/2 yrs left and I can’t even get a refund on my remaining time! Choice warranty is a scam and I will be writing a bad reviews! My last 3 claims got denied that’s ridiculous!

The company was very accommodating with my schedule. The technician was very professional, friendly, and efficient. He quickly identified the problem with my ice maker and resolved the issue. He did a good job of cleaning up the water on the floor behind the refrigerator. I would recommend using this repair company in the future.

The techs that came to our home to address our plumbing stoppage were polite, courteous and very professional. They had the technical knowledge and the tools necessary to promptly and effectively resolve the problem. They demonstrated very effective customer service. We appreciate their work and would use their company again in the future if circumstances called for it.

Had a issue with a leak in our refrigerator, called Choice and within 3 days, set up appt with a tech to come out and evaluate. After checking the tech observed parts were no long available for our GE refrigerator. Choice decided to give us a gift card with generous amount to replace the refrigerator. Choice was Outstanding in their service.

Our tech arrived within the given window and immediately got to work. He was professional and thorough. He was able to diagnosis the problem very quickly and had our AC up and running within 30 minutes. My only complaint was that we did not receive a courtesy call that our tech was on the way, but otherwise I am very pleased with our service from AC Pros!

Tech came out & was great. Then you said we had to get a new fridge. You didn't replace the fridge like plan says you would, but instead have us a Lowe's gift card for what you might have paid as wholesale pricing, wasn't enough to get a new fridge & we have to wait 30 days to get the lowes gift card. Not good service at all.

This technician had expert knowledge of LG refrigerators and repaired what has been a recurrent problem. He performed the repair quickly and cleaned up the work area where melted ice heated off the fan assembly had made a mess. He also answered several other questions we had about this particular refrigerator, which was in the house when we bought it in 2019. Highly recommend.

He came early, which I loved. He got the job done, and after I paid my co-pay, he left everything clean. I would highly recommend this company. Having Choice Home Warranty saves me so much money. When you least expect it, something is going to break, and you don't have to worry about how much money this is going to cost you. When something breaks, and it will I have a CHW to take care of my problems. So glad I purchased this warranty it's like having a repair person in your back pocket. If you're looking for a company that is easy to contact, give this company a try; you won't regret it.

This technician has been here before and each time did a great job. He stayed in contact with us to let us know his arrival time; came in and assessed the problem(s) and fixed what needed fixed. We'd highly recommend him. He was personable and professional and we appreciated the fact that he was able to fix our problem so quickly without the need for follow-up.

It was a motor. You fixed it and it running fine. Thank you. I love my experiences with Choice Home Warranty. I took out a six-year policy. It never failed. You are outstanding. I am happy that you are there. I love Choice Home Warranty. I would buy it again.

My putting forth a claim has never been an issue!! I’m waiting for the claims to be resolved!! I put forth claims in the past and they have been refused by Choice or not resolved by the technician!! We’ll see what happens.

The customer service representative, was very helpful and professional, gave me different details of 3 or 5 or plans. That's why I decided to choose your company and not my previous warranty company I with for 4yrs. I also liked the monthly price and service charge, when I need someone to come out to repair.

He took no time in finding out the problem and fixing it. He was very knowledgeable. I like it when people know and understand what they are doing versus guessing. I would definitely recommend him to anyone. He also was there at the time that he said he would be when he called me.

Customer service guy was great and very helpful. He was very informative about other services and how the whole service works. We also talked about the options for other properties that I own. I would recommend this company to anyone looking for coverage. I only hope the coverage is as good as my representative was.

Service personal came at the time indicated and assist the problem in minutes. The unit requires authentication for a part replacement. He will submit to order the part and get back to repair/replace the issue. I am unable to give a better or an accurate review until he returns and complete the job.

The price is great for what the policy purports to cover. No experience with it yet, as I just bought it today. There is a less expensive version if you are a veteran, so be sure to tell them if you are. I have been in this house over 20 years and this is much less than I pay on average to maintain everything.

Choice Home Warranty sales promises that with the home warranty they will replace same brand product with and if model does not exist, they will replace with equivalent newer model. The company did not honor that, and are only replacing "comparable" product with same functionality. In addition, they will not install new unit into your home. You are on your own for that. No where in their contract states that they will not install new unit into your home.

We just had our first claim with the choice warranty. The process was flawless. I submitted my claim online. The online form was simple and easy to use. Within a couple hours I had a an appointment scheduled with an electrician. The electrician who came to my home was very knowledgeable and very professional. Our attic fan had failed, and the electrician installed a brand new attic fan. The whole process only cost us $100 for the service call. We are so glad we bought the warranty.

The salesman was very confident and had all answered all my questions. The salesman called me immediately after I had done the form online. So it was really good that he called me and I could speak to a human being. And find out all about the company and how it works and how much I would have to pay. So it was a lot of good information.

When I had a clogged toilet and it was an emergency. It took 5 days to have a service technician to come out and fix it. This was unacceptable. I was very disappointed. I am switching to a new company that is open 7 days a week and can provide the services I need in an emergency situation.

Customer service was excellent! Jerry ** was very polite and helpful. He advised of the different plan options and made sure I was getting the best deal. I would definitely recommend to family and friends. I am getting a way better deal than my previous home warranty provider with a locked in rate, no increase for 6 years.

We have had Choice Home Warranty for 4.5 years. Our experience has been ok. We have had a couple things they have helped with. But I would not count on them for the coverage they claim. If they can they will squirm out of covering anything they can. We have been working for a month trying to get our air-conditioning working and meeting roadblocks along the way at every turn. The tech they send out are not the best and we ended up having to pay out of pocket anyway because they claim that damage is not do to normal wear and tear. If their tech lists anything as a possibility that isn't time they seem to latch onto that and not cover it. I would not go with them as they are not honest and just take your money for the most part.

I do not recommend Choice Warranty. Not only do they avoid covering appliance repairs whenever possible, but their customer service is also extremely unprofessional. Representatives are rude, and hang up on mid-conversation without resolution. Save yourself the frustration and look elsewhere for a warranty provider that actually stands behind their service.

The claim involving refrigerant was unreasonably denied. It appears that anything involving leaks or diminished refrigerant is not covered by my policy which means most A?/C issues are not covered. This is not clearly pointed out in the agreement but is addressed with obtuse language. My experience with Choice has been otherwise very good but it only takes one event like this to explore alternative warranty options. It take a long time to gain trust and reputation but it can be lost with one failure.

Shane has been at my home twice for two different electrical repairs. He is courteous and professional. Both times he has identified the problem quickly. He explained the problem to me and then made the repairs efficiently. I hope they send him out the next time I have an electrical problem!

Technician was spot on with repair and knew compressor was out, he went to his truck and within a couple hrs has our refrigerator running like new. The only thing I did not like was it took 2 days to get it repaired, Choice was a good decision on my home warranty and I will recommend anyone who asked.

Recently called Choice Warranty for my air conditioner not cooling properly. In no time a company reached out to set up an appointment and my issue was resolved. Not only was I pleased with the prompt response from Choice but also the service company they recommended. Thanks to all involved I highly recommend Choice.

Updated on 05/17/2025: I needed to get my 17-year old HVAC unit replaced and when a contractor did follow thru with repair, they worked with me to secure another more reliable one and waived the inspection fee. With professionalism, they worked with me thru the claims process and now the much needed repair is being completed. Only thing I left one star off for is the fact that they didn’t pay for upgrade on HVAC system and instead of replacing parts for way cheaper, I am now having to go into debt for total system upgrade.

Dereck was highly knowledgeable and very professional. He REALLY knows his stuff. One of the best service individuals I've experienced in a long time. I'd recommend him any time. He was able to diagnose the problem.

I strongly advise against using Choice Home Warranty. My experience has been incredibly frustrating and disappointing. They advertise quick, reliable service, but in reality, they do very little to help once you file a claim. I paid the service fee as required, but they repeatedly sent out contractors who can never complete the job or say that it has to do with something else, gave vague diagnoses, or claimed the issue wasn’t covered—even when it clearly should have been based on the contract. Each time I tried to get resolution, I was met with delays, excuses, and ultimately a refusal to complete the repairs.

Because our AC is older, they only covered the coil, 300.00 for the AC that needed to be replaced. So it's costing us almost 2,000. Not nice, they did this with our other AC a couple years ago. They just don't seem to cover anything.

GREAT JOB!! JDIAZ THANKS!! VERY HELPFUL and Friendly conversation and did everything that I expected to help me through the process. I hope that everything is on track with no future problems!! AMEN!! GOD BLESS you ALL and may HIS everlasting LOVE surround you and Guide you Each Day!!

I recently purchased an older home that lacked TLC. I purchased a home warranty because of the aged heating system, septic, water heater, etc. I have had two calls already and Choice has been responsive and has lived up to the terms of the plan. All I have paid so far is a service call fee.

I have had a problem our air conditioner almost every year. Y’all are terrific in responding quickly. Thank you so much! I am sure a technician will come soon. I know they will take care of the issue. I appreciate you always. Looking forward to renewing on plan. Please call me if you have any questions.

Overall experience was satisfactory from calling in our problem to the quality service person that came to our home. The wait time to secure a serviceman was several days after we registered our problem. The company was having difficulty in finding local services. We requested that they would continue to search out service personnel within New Mexico. They were able to employ Lopez Appliance of Los Cruces and Ariel came and examined our dishwasher. He contacted CHW for us and we received confirmation and a timely response.

The gentleman I spoke to was very knowledgeable and very well educated on the home warranty process, Choice is very reasonably priced. Thank you. I would recommend this home warranty to anyone who is looking, paid in full for 42 months. Let’s just see how it goes for now seeing as how I just purchased it.

After I submitted my claim about my Air Conditioner a technician was at my home for service within 24 hours. He was very professional and courteous and had my issue resolved in 1/2 hour. He clearly explained what the issue was to me. That's why I love Choice Home Warranty!!

Representative was courteous, offered couple of plans. Explained what coverage I was receiving and any fees associated. Allowed me to choose what I wanted. Easy process and done in a timely Manner. He collected what information he needed and we closed the transaction out. I just hope that I don't have to use it anytime soon.

Our furnace stopped working on December, second, 2024. We filed a claim and it was promptly answered an a contractor, responded within a couple days. He then made repeated efforts to repair our furnace throughout the next two and a half months. On February17 he sort of got the furnace to work but it didn't last. I again filed a claim for the same issue, but of course it being 37 days after the first claim was closed, we had to pay another $100 service fee. CHW sent a different contractor this time, because my husband ha voiced his concern that the young man that was originally attempting to repair our furnace was not qualified. This contractor very quickly diagnosed the issue and sent the work order into CHW. It took less than 15 minutes for them to come back with a denial of the claim. The contractor called me completely confused as to why it would be denied.

Washer not working…took a while to find a technician to come check it out. I live in a small town so not sure if that’s part of it. I’m looking forward to replacing it as soon as I get refund for it from CHW. It’s hard to function without a working washing machine and have to go to the laundromat.

We have had numerous issues with our microwave and when Harold from GE came out, we finally had a resolution. As we suspected, it couldn’t be repaired anymore. He helped us through the necessary steps to begin the replacement process. We appreciated his help so much and look forward to our new appliance. Recommend Harold for any customer!!

We have been with Choice Home Warranty for about 3 years & have had a few claims filed with them. From a Water Heater, Lighting, Plumbing & the latest Refrigerator problems. They have always come through with finding someone to come & resolve all the problems we have had. I would highly recommend using the services of Choice Home Warranty!

Very pleased with the technician who helped with my ice maker. Very knowledgeable, friendly and helpful with explaining the problem. He notified me when he would be arriving and arrived at that appointed time. I would not hesitate to recommend technician or company to a friend. I’m also pleased with Choice Home Warranty

I was very pleased that Brown HVAC services (a subsidiary of CHW); verified my A/C unit defection very quickly. He identified and acknowledged the problem. His final analysis was to wait for CHW reconnect with me in order to get the A/C issue resolved. He assured me that I will be taken care of immediately due to the rise in temperature. Overall, CHW selected a well qualified technician to resolve my problem.

Reporting my problem to Choice Warranty was so easy. I called and told him I was having a problem with my air conditioner. They made an appointment for two days later. Everything came out very good. The company that they recommended was very efficient. Checked everything and gave me good results.

We have been with Choice for many years. Have been very satisfied with their service. Has it always been excellent NO. That being said we have continued our plan. I believe the quality of their contractors has improved over the years. This last experience with the A/C was very good. The major issue I have is that there is always something that is a problem with the "repair" that is not covered. It would seem to me that if you have an issue and the unit is "covered" then even if that item was not the reason for the call then it should still be repaired to prevent another call.

There were problems in two bathroom toilet flushing. One almost no water was coming in to the tank and in another one not enough water was coming into the tank. The technician fixed the two toilet flushes where the water was not coming in sufficiently but they operate well now. He was on time to come in and fixed the problems professionally.

Choice Home Warranty must improve appointment scheduling with its subcontractors. Furthermore, stop direct scheduling, and require subcontractors to contact customers directly ASAP when they receive the order. It truly save time, frustration and aggravation. I am a wheelchair bound individual, I sat down all day for waiting for a tech whom mistakenly was scheduled and confirmed twice by phone when in reality Fix Smart Appliances have me scheduled for the next day.

Oleksandr from Speed Service LLC did a great job repairing our dryer. He showed up on time and determined the issue quickly (broken belt), the belt had to be ordered, requiring a second visit. Oleksandr again showed on time and quickly repaired the dryer, cleaning everything up putting everything back the way it was and was on his way. Very fast, efficient as well as courteous and friendly.

Polar technician was prompt and familiar with the problem I was having. Repair was completed and work area was left clean and dry. Very happy with this service. Again my home warranty was well worth what I paid. Communication was done through email and arranged for time that was convenient for me.

Repairman was on schedule and very informative. He also was very fast in finding the problem that I had with the unit. Also fixed the area where he believed the Freon leak was. Went over the billing process thoroughly with me, by paying with credit card and assured that I got confirmation from my card that the payment went through.

Technician was very polite and knew what he was doing. Cleaned up after himself and put everything back the way it was. Spent time to fix the problem and explained everything. I would want the same person to come back if I have a problem again. I recommend him to be the top technician you have.

I was in the process of signing up with Choice Home Warranty and gave Luke my credit card number. I was interested in paying by the month but Luke tried to pressure me into paying 6 years upfront for much better terms. I told him I wasn’t interested. Then he tried to get me to pay 3.5 years upfront for better terms. Again, I told him not interested. Then he put me on hold to ask his manager if I could get an even better deal if I paid the 3.5 years upfront. SO FAKE!!! I told him I didn’t like the way he does business but told him that I’d have to talk to my wife and I’d call him back. He didn’t even give me time to talk to my wife and called me back first. While I was waiting for my wife to get out of the shower I just happened to check my bank account and noticed Luke charged my card $798 without my permission.

Easy to do claims. Quick ETA time. Great companies that comes out to do the work. Choice Home Warranty to have when unexpected things happen in your home. I’m not paid to write this. Only felt the need because they make life easier from beginning to the end with this warranty I have.

My customer service rep, John, helped me through the process of filing a claim. I had never used or needed CHW services until this date and was unsure of the steps that I needed to take to begin the process. John was very informative and professional and made short work of getting my claim into the system.

The claim was handled in a fair amount of time. There was a little confusion to start - the claim was assigned to the manufacturer who assigned it to one of their approved serviced companies. That company was unable to service a gas appliance in my State. After several phone calls, CHW reassigned the claim. The new company came the next day and fixed the issue.

The technician you dispatched was a very nice gentleman. He arrived on time and adjusted his schedule to what would be a convenient time for me. He completed the job in a timely manner and explained the problem to me and what needed to be done to remedy the situation.

The complain is that it's not easily possible to talk to live agent, but service is fast and they coming soon to fix the problem. And other complain is most of time you guys don't fix the problem and bring excuse for repair. Other home protections will do the repair easily

Lake Las Vegas pool service was amazing from start to finish. Used them before through Choice Warranty and they are still just as wonderful. I would highly recommend them for all of your pool and spa needs. They are kind and courteous and most of all professional and very competent. I can’t say enough good things about them.

I send a computer message and within min they call me back and they help pick the right plan they want out of their way to work with me and that mean a lot, If you the best help in keeping things running this is place to go to get help either fix or replace.

I’m simply in awe at the silliness of what’s covered under these policies. It cost us $100 for the service charge to only be told by the very nice provider that the plastic part of the timer dial isn’t covered. Amazon had one for $6.41 and now to find another person to come fix it. No issues with filing the claim or the scheduling of appointment. That was the easy part. Still no dryer.

My JennAir cooktop was not repairable. CHW offered $389 for a replacement. I called their representative and told him it was $250 to have a new gas cooktop delivered and installed and that meant all he was offering was $139 for the purchase price. I was told “Sorry, that’s all a magic price list that he had allowed him to offer." I pointed out that made no sense. When I get my small claims date it will cost them much more to have someone fly to Nevada and represent them. I was told to sue them because that’s all they were allowed to offer. This is not a company that understands fairness or customer service.

My only complaint would be the recording that I had to listen to prior to reaching a real person. The recording did not understand what I was saying and it took forever of valuable time to finally get to a person. So far other then that my dealings with Choice Home Warranty have been GREAT!

Technician was great- no complaint.. Cannot understand why Choice failed to respond to technician request for authorization while at our house, the took 3 days to approve, then another three days or more to deliver parts so technician could replace a simple garbage disposal. Choice is NOT responsive to customer needs.

The tech was very efficient in diagnosing the root cause of the issue and rendering a recommendation on the unit. I watched him disassemble and test various components then discuss with me the options. He sent a list of replacement parts and his recommendation for replacement rather than repair within a few hours.

The technician was thorough in his inspection of my AC units and he check the freon in the units but they didn't need any. He checked the setting of the thermostat and determined the problem was the thermostat was not set right. He reset it and has been working just fine.

I wish I could give Choice Home Warranty zero stars. After signing up in 2024, we watched them repeatedly fail to live up to even the most basic promise of “peace of mind.”

Our technician was friendly and helpful. Great information on what was wrong and the path to repair. Our only issue is that it did take a few days to get him there. I think this is simply because Choice has a limited number of contractors that they can mobilize. It's easy to file a claim but the claim may not be addressed as quickly as you would like.

After searching for a one stop shop with a house that close to 7000 ft.² I signed the contract with this company that does not deserve more than one star. They are scammers. They will bring to your home several contractors just so they will charge you to tell you the same exact thing. And then will try to sell you or tell you what needs to be done and I had here in my house companies that told me “I am telling you right now that whatever I’m going to write, they will deny you no matter what “…. All of them were right. I spent more money by given to people who did not know what they were saying or doing then the yearly membership that they literally did not spend any money from their pocket and will pressure you to add more details to your agreement that in small prints that you cannot even read. Will basically deny what they were claiming that they will do🎤…

Repair knew what he was looking for and had brought the part with in event he had been correct in his assumption. 30 min. and he was packed an on his way. Washing machine noise was gone. I can recommend choice extended warranty has been with the money invested. Warranty service guy was kind and answered any and all questions I ask of him.

Six months ago I had one of the two springs replaced. There was one broken and they were put on at the same time years ago. This month the other broke. I tried to get both replaced at once but it was determined only one would get replaced back then. We should have had them both replaced back in October of 2024. It seems double the work had to be performed because of this issue of only one spring broke and I knew the other would break in less of a year. Seems like the proper work should have to be both changed out back in October.

Very knowledgeable. Very professional. Explained everything to me. Kept the work area neat and clean. Had all of his tools with him when he came into the house. The technician called before he came and gave me the approximate time of his arrival. He was right on time and was very polite.

The technician came in the time they said they were. Very knowledgeable and was able to figure out the problem. He placed the order for the part and told us to wait for a phone call when the part came in. The tech also spoke Spanish which is a plus.

My attic fan louvers were not opening and then the motor stopped. I placed a claim stating that the louvers would not open. I was allowed to open a claim for an item that was not covered. It stated ceiling and exhaust fans. Choice calls it "whole house fan". Different terminology used. I paid my service call fee and still have a broken fan. I feel as though I should not have been allowed to open a claim on an item that was not covered. Huge waste of time and money.

The guy first text me at 9:30a on the day he came out. That was 4-5 days after I called. But he was thorough in finding the problem and rectifiy the problem. The only complaint I have is the Representative spoke very poor English. After speaking with her I wasn’t sure what she said. I also requested a plumber to repair my kitchen faucet. I’ve yet to hear anything on it.

Tim from Denver Rooter Man was on-time, polite, described the diagnosis, and proceeded to clear the blockage. Took about 2/1/2 hrs, so it wasn't an easy fix, but he made it happen and also left the work site as clean as could be expected. Very pleased with the work, and I would recommend Tim to anyone with a plumbing line problem.

Technician was accurate and quick to diagnose the washer problem. Parts were ordered and return visit accomplished. Washer is working properly. Technician was informative, knowledgeable, accurate on repair. Responsive on any question ask, timely, polite, well manners, quickly finished job, left worksite clean and replaced washer to original spot. Thank You Samantha.

Washer was not repairable and Choice offered us $406, in an e-credit at Lowe's to replace it. What we did not realize is the process can take up to 30 days before we get the credit. The kicker is you can not use the credit to pay on your Lowe's account. It can only be used for purchases. So we have to wait or purchase a new washer and use the credit for something else. Do not understand why Choice could not send the credit directly to us. No family can wait 30 days to replace a washer.

Jirah Air Conditioning arrived at my home in a timely manner, close to the time they had promised. They made sure they confirmed the day and time prior to their coming and called as they were on the way. They listened to the problem I was having and checked out our unit both inside and out and told me what the problem was and came to a conclusion to the problem.

It has been 9 days and my water heater issue has not been fixed. Numerous phone calls made and the claim specialist chuckled when I showed my frustration. It is a huge scam along with their selected vendors. Got the issue resolved within 2 hours after I made my own arrangements. Choice Home Warranty is a big scam.

I looked up the top home warranty companies and Choice Home was at the top. I requested a quote and received a call back within a few hours. The warranty cost was close to a $20 difference on one house. I called a week later and added a 2nd home and received more than a $50 difference. I'm very satisfied and eager to find out what kind of service I may have in the future if needed.

The authorize service repair person knew what the problem was and had the parts to fix the problem. I called to make a claim and the customer service representative booked my appointment with an authorize dealer required by the dryer manufacturer. It was first time making a claim and it went smooth.

Amiran is very helpful, knowledgeable and offer is on my best interest. Giving a VIP offer for fix rate for 3 years. No other home warranty that I’ve known like CHW. I am happy to know the honesty of Amiran, for explaining that don’t need to get other additional coverage for I don’t have a pump, I really appreciate your showing that having coverage with CHW is the best decision I made. Kudos!

I put a claim with Choice Home Warranty Services, they dispatched GK Mechanical. They came the next day. GK Mechanical came at the time that I was available to see them and diagnosed my HVAC system and repaired it in 45 minutes. Todd was very professional and helpful. He explained everything from beginning to the end and was honest with me.

The tech was very good and very and answered my questions honestly. He arrived in a timely manner and I am well pleased with the service. I would recommend Choice Home Warranty to all my friends and relatives. They definitely keep to a good schedule. He cleaned us and took the old ice maker with him to destroy it.

I really like this product. It has been quite enjoyable to work with Choice. Sometimes, it has been nice to work the service people. I have plumbing issues which were fixed in a short time. I have had electrical issues which were paid with no problems. Made heat pump service call. I just made an appointment for a roof leak issue.

The phone representative was quick to respond. I needed more information about my policy for an issue I have with my dryer ventilation. The representative kept asking about the actual dryer. I explained the problem. And, she provided a claim number and look for the email. As a customer I felt rushed.

The experience with the "person" who came out to see what the problem I was having was fine. He explained the situation and told me that he would be sending the information to you, "Choice Warranty" and that you would be getting back to me to see what would be covered. Well, to my surprise the problem was NOT COVERED. I was VERY disappointed to hear that. I thought when you get a warranty you actually have it covered when a problem occurs under it... I guess there is so much "fine" print that you actually have to print out to read, that NOTHING is actually covered under the warranty.

Will & Rod were the techs that were assigned to my repair claim. They were on time, very professional and courteous. They replaced my garage door opener, explained everything to me. Programmed the new remote and keypad as well. Very nice guys and I highly recommend Rebel Overhead Doors. I would use them again when needed.

You assigned Above All Plumbing & Design to fix our issue. Two really nice gentleman arrived and right away fixed our problem. Made some very good suggestions on preventative maintenance, we agreed on their suggestions and decided to address the upcoming issue now and decided to upgrade. They made an appointment for Tue of next week.

Hot water spout had much lower flow on the main floor bathroom sinks. The technician from Harrisburg plumbing fixed. He had to undo many connections to find the problem but persisted and got it done. 5 out of 5 stars for the tech. Very pleasant and professional tech. Highly recommend this plumbing business.

It’s as simple as 1,2,3 to login and file a claim to get a technician out. You pay your deductible and receive the contact info for who’s coming. Every technician I’ve dealt with has been very efficient and friendly. Should there be any problems after service they come back without having to pay another deductible

Many Choice Home Warranty customers express dissatisfaction, citing issues with claim denials, long wait times, and concerns about technicians being paid. Some reviews also highlight the company's use of fine print to deny claims, the need for multiple opinions on repairs, and instances where contractors refuse to work due to non-payment, according to MarketWatch. I have the same experience with them. I pay my premium every month and when I put in work order. They cannot assign any company because they owe these money. So no company want to come out due to them having money for them.

Experience working with the Choice staff has been mostly positive. Contact is prompt and service providers make contact within 12 hours. Quality of some of service providers are questionable but Choice will find others to do followup. After having home warranties with other companies, I consider Choice one of the better choices.

The Technician Was Professional And Courteous… He Explained What Was Causing The Issue In A Patient Manner…Unfortunately, The Repair Could Not Be Completed Due To The Fact That The Parts Required Are No Linger Being Made By G E…The Refrigerator Will Have To Be Replaced…The Technician Did File A Report To Choice Warrant In A Very Timely Manner..Thank You Sandra **

The company does not follow-up on their contractors. For example, I had to pay two $85 deductibles because they did not follow up on a plumber who said he would be back with parts and never showed up. When I went to inquire about it, they had me start the process all over and pay for a second time the deductible. I also feel they will find a reason not to cover big ticket items. My A/C unit for example. 15-year-old (end of its lifecycle I'm told by multiple professionals in the HVAC field) unit needed replacement, and they claim it was because I did not do proper preventive maintenance over the years. When you say you did, they say prove it. They didn't cover it, and I had to pay out of pocket.

The guys was very helpful, talked to me about the process. It was raining hard, they even left shoes at the door, was very thoughtful and he explain everything and also showed me what he was talking about. I would refer them to other people. They was all very polite. Thank you.

Very helpful and knowledgeable, quick service, looking forward to get through the next process of service. He offered to teach me how flush out the new water heater. Thank goodness for the service. Looking to take a hot shower soon. I'm not good at this stuff. Thank you.

Company Constantly gives you the runaround on any claim, flay out lying about what it says in the contract, and uses fly by night scam contractors non stop who take your money and then ghost you. No matter whatever your Realtor says, they are getting kickbacks from these people. Do not trust them.

Problems with sinks, on time for appointment, plumber friendly and knows what he is doing. Would use them without a policy. This is 2nd time we used them and was very happy with the service. Hope we will not need them again but would not call them again.. Hope any other problems we have with our home work out as well