Choice Home Warranty Reviews

I want to first give the technician who came to my home to diagnose my issue a plus10! Very knowledgeable. I want to give Choice Warranty a very low rating. I waited for one month to get the tech here! I was with American Home Shield for nearly 20 years. I never waited for a tech for more than one day for service! I am also hearing almost every service is denied my area after having to paying the $100 service fee?

We had a problem with the air conditioning unit and put in a claim on Saturday evening. We received a scheduled appt. by email on Sunday for the next day. The company called in the morning to confirm. The tech was on time and a super nice guy. It was an easy process during a time when heat is an issue and they are super busy.

The technician from Doors In Motion was awesome!!! My problem is the fact that Choice Warranty would only pay for the lowest possible fix!!! We ended up paying the whole amount since we wanted the most current product available not some obscure product barely used anymore!!! Once again Choice Warranty fails us! Definitely looking for a better warranty company.

Called to get water heater problem fixed. Let me know later that it would be 4 days before they could get a technician to the property address. Not acceptable, so I had to call & continue to find progress. Did work it out with local service guy.

Our home air conditioner started making noises & not cooling our home last week. I put in a request for service immediately & received a response from your company shortly thereafter that someone would be in touch with us, which they were. The problem is that where we live, the temperatures at this time of the year get into the high 90's & 100's every day. The company (Sears Appliances) set a date to see us on August the 7th, more than a week and a half after our request for service. As I am 82 & my wife 78 this really puts a burden on us with the extreme heat & no relief from the air conditioner. There is no way to reach Sears to try & get an earlier appointment, so somewhat frustrated & a very unhappy wife!

I have to say this is the worst home warranty company I have ever had to deal with. I made a claim on June 25 for my washer and I’m still waiting for my washer to be fixed. This is my first and last time using this company. Customer service is very rude and nonchalant about concern that Customer has.

We went online Friday to report a clogged line. Within 30 minutes we had an appointment scheduled for Monday between 3pm and 6pm. Sunday we were notified that the appointment had been changed to 11am to 3pm. The repair person arrived around noon and took care of the problem in a very professional manner. We were very pleased with the whole experience. Thank you Choice.

Awful service. I signed up with Choice Home Warranty. A month ago, add a problem with My AC service. I had called To open a service claim. They never assigned a technician 10 days, and they have still not been able to find anybody to come out and service my AC unit, this is ridiculous. Do not go with this company. I canceled my contract of false advertising. Not a great company at all.

Did great work and was very satisfied. No complaints at all. Very thorough and complete. Made sure all was cleaned up as well. I would definitely recommend Charlie and his company to anyone who wants the job done right! He can fix anything plumbing related and do the job right! Don't use anyone else for local repair!

We were able to get faster service than expected. Tech was able to see us in record time. Troubleshooting the problem was accurate and timely. Went back to the office and found that the item could not be fix, for lack of parts. We were given a good offer for an alternative solution.

Getting this appointment scheduled was an absolute nightmare! Going through the voice prompts just to see if my situation was covered was problematic and then I had to call a few times to actually get a live person to explain what my situation was. I needed this repair addressed ASAP and despite the lengthy time it took to get a technician out here, it was a huge fiasco with getting it expedited. Long story short, it was well over a week before this was fixed. It was never expedited and this isn't the first time I've had issues with contractors that this warranty company uses!

I have had great experiences for the last 8 years however this time I was penalized for not having the knowledge of a plumber. I submitted a hot water claim due to my shower water going from hot to cold only to find out that it was a plumbing issue. CHW then denied the repair because I didn’t submit it under the correct claim. I now have to resubmit, reschedule, and repay the fee to have my shower fixed.

Service request was good. I had requested service for my standalone 5 yrs old freezer due to stop working and service tech came and told me that it need a compressor and reported to Choice Home for authorization and they gave me a cash offer of $462 which is not half what I have paid. I told claim lady that I need the exact replacement and Lowe's has it, she refused to replace it and force me to accept offer of $462 and will send the check within 30 days. Sales tell you the incorrect or wrong information to try to make a sales and when you file the claim then you will find out what is truth or false. I will not recommend choice home at all and I will report to federal authorities to look into this business closely and I will not renew my contract in future. Please make sure read your contract before signing with microscope or closely.

I was happy that I could make a claim right away today 7/29/2024 with the phone voicemail but I hope they call me back tomorrow with a very soon date for the AC person comes to fix it. It’s too hot to be at home with AC in these days that are so hot. I hope they fix it ASAP because I suffer of asthma and the weather produce me often time bad asthma. You can imagine a retired couple staying home all 7 days in the heat without AC. I definitely I will recommend the whole world Choice Home Warranty anytime but please come tomorrow to fix my AC. Thank you very much for your understanding and help. I love Choice Home Warranty. You are # 1 the best!

Air conditioner not cooling. Inside unit frozen up. Thermostat set gorgeous 76, but the temperature stayed at 83. I was away for a week, so not sure how long it was not working. Checked unit inside and it was iced up. Turned unit off and call Choice Home Warranty on Monday. Repairman coming Tuesday.

Was extremely easy to start my claim over the phone and get a claim number. Got an email telling me that it could take up to 48 hours before I get any information on the service tech that will be coming out. This will be my first experience since getting my Choice Home Warranty. So far so good.

Filed my 1st claim as our A/C went out and the temps here are over 100 degrees. I haven't given 5 stars yet as the process just started. I have not been contacted by a contractor yet. Praying this goes quick so I can give 5 stars. So far the staff at CHW has been very helpful on the phone in answering all of my questions.

The very worst Home Warranty Company on the planet. I have had 3 claims with them and they do nothing but make promises they don't keep. I went over a month without a Fridge and this was after the tech said it shot, yet they took a month to send me only 1/2 in lieu (they said) for the same exact model. They do nothing but give you the runaround. Now I have 2 garage door openers that have failed and it has been over a week and a half and they have no one lined up to service them. They keep saying they are looking for someone to fix them, but, contractors do not want to work for this company. Every time, I have made a claim, it has gone like this. DO NOT BUY A POLICY FROM THEM. Just look at the ratings 1 star (and that's generous) with over 4622 ratings.

Having problems getting someone to address my situation, I got rid of my last home warranty company for the same reasons. Addressing my problem quickly enough. I spoke to them twice when the break first happened and I explained that I would be here Monday. And they act like they don't know I had an appointment for today.

Took 2 weeks to come out. The guys that came out said septic tank needed pumping out so they said they fixed the drip but that’s all they could do. We pumped the septic and that wasn’t the problem. Now no one wants to fix the problem And Jen the lady I spoke with was nasty.

I don't really understand how out of two companies and two different techs that the last tech which is this one can say that we have bent coils in our air conditioner which no one has been up there but the techs you (Choice) have sent. Very disappointing! I am not happy how Choice is choosing to handle this claim, I have been a customer for many years and with several different properties.

He checked out my refrigerator, no repairs were needed, the refrigerator was making loud noises coming from the freezer section which stopped as the day went by. When the technician came he took the back off in the freezer thinking it was the fan. But the fan was working and I have had no problems since.

The representative was so patient with me. I was uneasy about giving my credit card number on the phone. But let me ask him questions that only someone who worked for you would know. He also sent his number and text to me. I will be happy to refer others to him for their home warranty needs.

I was cooking rice and my microwave and because I ran it too long it overheated. I called Choice and they sent someone out the next day. The repairman said it was fine and to keep an eye on it. I googled it and it says that can happen and not a big deal. The repairman said if it did it again he would come back for no charge.

This place is complete Trash. I filed two complaints, one in late May for AC and one on June 8th for my plumbing. It's July 29th. No follow up, terrible customer service. I paid for both repairs out of pocket as I finally spoke a plumber they assigned who advised me that he would not take the job because they don't like paying for full repair. No reimbursement or refund. Avoid this program at all cost!

When I first reported the AC outage, It was 110° in the Sacramento area. I told the rep it was an emergency as I had my grandmother staying with me. She said she would make it an emergency. When I got my first contact from an AC company he was not going to come out until four days later which was unacceptable, I found an All Air Services van parked in my neighborhood and I approached him myself who happened to be on contract with Choice Home Warranty and I let Choice know. He was a wonderful technician who tried to get my AC fixed ASAP. He explained in detail all the things that were wrong with my unit which is over 20 years old. He ended up having to replace the whole unit, but Choice only paid a portion of the claim. I am not happy with the fact that I had to pay so much out of pocket for the new unit.

Person who was suppose to call to re-set the appointment for next day, never called back. We are still waiting for a call from someone else to take care of our issue. Thanks. Can you have someone else contact me to set up the time and date, Tech can come.

This is a 22 year old machine. AI did not recognize the Maytag brand. The live representative took all the information and was all business which is good. Email notifications were very fast and at the appointed time which was on the weekend the technician appeared. He was very skilled in assessing the problem. Next day which was Sunday email notifications were received. The claim was approved and technician scheduled in 2 weeks, probably due to getting the replacement unit. I am 100% satisfied at this point. I hope I get another survey after the work is completed. I switched to Choice last October. This was my first claim. I had been with another company for 22 years with a decline in their service.

It would be MUCH easier if the option to enter property address instead of policy number was there when logging in. I always have to look for my policy number at first. Once the claim is made, the policy number is there and can be used in subsequent logins. Otherwise, good and the tech was scheduled even on a Sunday. Thank you! :D

We had a very nice Technician come out on our second try. First one did not fix our washing machine. He said there wasn’t anything wrong with it. Then the whole propeller came out. The second Technician said because the first Technician didn’t fix it that it couldn’t be fixed. So I would have to have a new washer. I am hoping CHW comes through for me.

I have some issues with my refrigerator and almost a month still I can not dispense water from refrigerator fountain. Because leaking from somewhere. One person came and install small unit last week and said tech will be here to install other piece on Sunday between 11 am and 3 pm. No tech show or as a courtesy at least no message. I called and left a message. All I need to know is this refrigerator fixable. I can not waste my time for them 4 hours for nothing. Pease contact them and need to get result, because I already paid for this issue. Very disappointed. This was my second issue.

I got help from Choice Warranty twice.. once with the bathroom sink Pipe and once with the sink disposal ... Both time they were great. Got everything taken care very neatly .. It was easy to call and raise the claim or you can do it via website...I felt it easier to just call and explain the issue ...The service which choice warranty provided was awesome. Thank you.

The repairman was very efficient. He figured out the problem and sent a message to Choice warranty to get approval to order the parts, but never got a reply back and was forced to close out. He tells me I have to resubmit my claim to get my unit fixed. Had Choice replied to him he could have got the parts on order. I was very disappointed in Choice Home Warranty not replying back in a timely manner.

My dishwasher developed a problem that I couldn't correct by following the owner's manual. Choice placed the job order with a responsive company. The technician recommended to Choice that my dishwasher be replaced. I received word that a replacement purchase would occur. The amount offered was too low to purchase anything. I talked with a claim manager and received confirmation for a reasonable replacement funding.

Gas leaking from burner tube for 20-30 seconds before igniting even though the electronic ignitor was hot. Technicians replaced burner tube and safety valve. Oven now heats quickly with no gas leak. Technicians arrived promptly at the scheduled time, were friendly, explained what they did and left the work area clean. Thank you!

The service was very good. The technician was one hour early. The original appointment was scheduled from 9 till 12. I requested and was told that the appt would be 12 to 3. I wanted time to prepare the refrig. This repair has been done for the third time this year.

The service tech was very friendly. However Choice declined our claim to replace our water heater. When our contract is up we will be looking into another warranty company. We’ve also had several claims for our ice maker. The only thing that is done when the techs arrive is they thaw it out. Never replaced or fixed the issue. I can thaw it out myself and save $60.

These guys don't mess around! Customer service staff were friendly, helpful, and the service I received far surpassed my expectations. Super fast response from Choice and their Service techs. Repair was done fastest I've ever had. Tech was professional and friendly explained the repair needed done same day. Great job. Happy I chose CHOICE.

Our Refrigerator technician was courteous, friendly, and most of all, very knowledgeable on all aspects of appliance repair. Our pool pump repair was handled very efficiently. In this case, we found a repair person and everything went according to plan. Repair was made promptly and were reimbursed promptly. I would recommend Choice to friends and family (I already have) for sure!

They came immediately. Repaired immediately. Excellent Service. The spring broke on my door. While the tech was installing the new spring the other spring broke. I called. Got a new work order and he repaired them both at the same time. The company was Mazaya and the repairman was Basel.

After having a home warranty with another company for over four years, this is the first warranty service call in several years that was actually covered and the tech could not find a loophole as to why the service or part was not covered. So glad I made the switch to Choice Home Warranty.

I talked to the representative Robert. He was so awesome. Very knowledgeable. Kind. He made my day. He went through all the questions I’ve asked and was very thorough. There were other questions that I didn’t even think of asking and he just covered everything. I was very very pleased.

I paid to have dishwasher evaluated. Was advised parts not available. Choice subcontracted to Sears 7 weeks later and there is confirmation that parts not available. We need a replacement. Why are you asking for evaluation when we still do not have a dishwasher. When are we getting satisfaction. Choice is no longer accepting updates and requests from us on this case.

I purchased my home warranty in 2020 to help cover any major problems that might arise in my 18 year old home. I had a broken dryer belt which was covered. Then a couple of weeks ago I discovered that my heat pump had quit working and requested help from your company. A service man came and sent pictures to you. My request was declined because of rust, a common thing that happens to heat pumps. It will cost me $5400.00 to replace. This is just the thing that I thought my home warranty would protect me against.

For 4 time I have waited for a appointment for ac repair work. 4 times no show. You guys called me. No call. You communicate through email to reschedule. It's cheaper to just replace with my own money. Please call me about the washer replacement. It's not enough money to pay for replacement. Most washers are 500 to 700 price.

Sears came out 7/16 and said no parts needed, did reset to circuit board in door of freezer but once I cleaned ice tray and re-installed it froze again. Not only ice tray but dispenser in door. I called Sears and "recall" appointment 7/30. Hoping this time it is repaired.

I was very impressed. The technician was actually early and very nice. Explained everything he was doing and we talked about our cars (we both have Miatas). It was a great experience. Would highly recommend to anyone. Toilet was fixed very quickly. Great guy. J&L plumbing and he are great.

I called to get a quote on homeowners warranty. The young man that took my call insisted on me buying the 3 1/2 year senior deal which requires you to pay a lump sum fee. I told him I only want to pay by the month. I gave him my billing info. He got upset with me and hung up on me. I called back and talked to another young man and he assured me everything was ok. The first young man is probably a nice person. He just doesn’t need to pressure people into buying something they don’t want.

I am to receive a $549 gift card from Lowe’s for a replacement wall oven (27 inch) when repair could not fix the issue. Wall ovens start around $1500 at Lowe's. This doesn’t seem to match the promised commitment in the Home Warranty. Customer trust and integrity of a business keeps customers loyal to them and drives people to recommend it to others. Thanks for the chance to give feedback.

Called for scheduling last night and still do not have an appointment scheduled. It’s been 14+ hours. My understanding was that an appointment would be scheduled within 4 hours - 24 hours, 7 days a week. My husband has several medical issues and we need to plan for his comfort and also make accommodations for a technician and his scheduled medical appointments.

I received fast and reliable service. The technician was very helpful. And Choice responded back to me quickly. I am pleased with their service and response time. I will definitely recommend Choice Home Warranty to all of my friends and family. Pleased, satisfied and very happy. I enjoyed do business with Choice. I will continue to use them for all of my home maintenance needs.

I probably will be canceling this warranty company as soon as I can as I recently put in a claim on Friday night about my boiler not working and no hot water and on Saturday it was approved and a contractor appointed to my claim but the scheduled time is Wednesday at 11am. I have to go 5 days without hot water and that’s if he can fix it that day. I called CHW and the lady told me that once they assign a contractor that it up to his availability. But their salesman told me no more than 24-48 hours to see a technician. I guess that ** as I would be going on 130 plus hours before someone can look at my unit. I just glad this isn’t the winter.

We’ve experienced 3 events and called on CHW to support. Although only $75 spent ($225) total. There is the additional cost of time and right repair vendor. Each time was unique, from the lowest bidder needing 3 visit to fix a fan (eventually replace), to SEARS brand support needing 8 visits (sometimes no shows) accounting for full days waiting around and finding out the wrong part ordered, to one day quick fix which we appreciated.

What they offered for replacement is a joke. Not even 1/2 the cost of replacement. Buyer beware. Nothing in writing on how price is figured. Was told to take or they would cancel. Consumer has no choice in this process. I did want to replace my appliance but I need it functioning again.

I entered my claim and by the following morning my claim was properly closed. The communication with the service provider was excellent at all times, they were at my house at the agreed time and addressed the issue reported quickly. I was very satisfied with the service that I received.

The technician was prompt, on time, and kept me informed during the entire process. His approach was well thought through and he completed the removal of the blockage in a very timely fashion. At the conclusion of his work, he made it known that if there was an immediate problem with this same line, I could give him a call and he would return without an additional charge.

The plumber that came to my home was extremely friendly and helpful. He did the work quickly and efficiently. He also gave me some very valuable information about the issue I was having. The customer rep over the phone was also very helpful. Great first experience using Choice warranty. Thank you!

Submitting the claim via the website was very easy. The service provider scheduled an appointment quickly and confirmed it the day before. They showed up on time at the top of the appointment window, fixed the problem in about 20 minutes and answered any questions we had. We couldn't have asked for a smoother experience. Thank you very much for the pleasant experience.

Technician was great. Excellent. Your people answering the phones were not. Had to wait almost 3 days for a response then they said I listed the problem wrong. I put plumbing problems not hot water. That is why no one answered. Was supposed to say water heater. Anyway your tech RM was great.

They deserve no star but you can't leave a review without at least one star. Worst Home warranty company out there. They don't cover anything from my experience. They make up different reasons why they can't cover your home warranty. They send different vendors out with different opinions so you won't be covered for anything. Do not recommend if you want home insurance that's reliable with honest and hardworking vendors.

Zero stars! This company is a joke! They are giving me 335.00 to replace a dryer, they only pay wholesale price but give a gift card to a retail store. Gift card takes 15-30 days to receive! One of the worst companies I have ever dealt with. Will NOT renew!

We have a double oven, top of the line (professional version). The upper oven has developed a crack in the liner in the rear of the oven above the bottom coil. The bottom coil can be seen thru the crack in the liner while in operation. The footprint of the coil can be plainly seen in the liner and seaming to be perfectly intact. Choice Case Manager told us that the coil is warped, contacted the liner. Not the result of normal operation, possible catastrophic event, and liner was bent causing the crack. Sounds like someone don't know what they're talking about. The crack is in a fabricated grove that guides liquids to the center for easy removal. What's abnormal about turning an oven off and on. This experience has convinced me to shop other home warranty companies and dive heavily into their reviews in which I did not do in purchasing Choice. George Foreman sold me.

First time I have called for a warranty service. The call to service went smoothly and I'm awaiting a call back from the servicer. My oven has problems and the service needed is well within my budget.

I had a terrible experience with Choice Home Warranty. In June 2023, I filed a claim for my Whirlpool jetted tub under an extra extension of the policy that covers the pump and other components. Here's the sequence of events that followed:

1st claim, already a problem. Appointments have booked without my knowledge. I've waited on technicians that don't arrive, I called and to find out the company is closed on the weekends. It's been 6 days and still no resolution... It's only a garage door. I cannot imagine what would happen if it was a major appliance or the air conditioning.

Love their service. Always sending e-mail to see if Tech is here and if I'm happy with their service. Happy with all they do for me. Happy with all the things they do for me. I will recommend them to all my family and friends. Again, thank for all the help you all have given me.

CHW used to be good... now their customer support is complete garbage. I've been waiting for a call back for days. Even after submitting a claim with pictures, the problem statement, a bill from a septic company my claim was still denied. When I do get a call back all I want is a refund from my policy. NEVER AGAIN CHW, NEVER AGAIN!

Called on phone. Very pleasant and helpful. Knew what he was talking about and answered all question good. We had Choice in Arizona for 5 years. We have moved to current address so was a no-brainer who we would go with. Explained all choices and what each would give. Will definitely refer a friend. The gentleman I talked to was very kind and not pushy at all.

Robbie came out to our house and he was Very professional, very friendly and very knowledgeable about what was wrong with our roof and we appreciate that. Thank you. I will recommend this company. Thank you. He also called when he had to reschedule with us and when he was running late. And that show good character. Thank you again.

The plumbing company arrived on time. Replaced thermostat in hot water heater. The thermostat worked for a day and we were resetting every time we need hot water. New part is defective. I've let them know about the thermostat. They said they would set a time and come back out. I've heard nothing since.

Great service. Jay **, owner, kept me updated on arrival date/time, etc. Explained the problem clearly. Gained approval for the work required and got the job done the same day. My home is now nice and comfortable. Very satisfied.

Expectations: to live life with broken pipes. Disabled and neglected. Several calls for repair and zero return. Pay to play, not to survive. Read your agreement. To think we are all humans and at some point in life, you need help. 36 billion people and you can't find help, or you have to wait a week or more.

Our A/C stopped working on a Sat. Afternoon it was HOT we're in a heatwave! Submitted a claim. CW Replies with automated response was working on it, on both Sun. and Sat. Monday morning an email, "You can find your own. However you must do so before we do." Then I get notice CW found a company. Ok-fine I'm good with that. I did a local company, in the same town, who could be there at 7 on Tuesday, the next day. CW response was NOT clear about submitting as soon as you found a company. Please correct this. With instructions on to start Reimbursement as soon as you have an appointment. After a while I receive an email from CW, "We found someone who will be at our home on THURS." We now have to wait more days. MON, TUE, and WED, that will be 5+ days without air conditioning in a blasted HEATWAVE WITH A 83 YEAR OLD WITH HEAT A SENSITIVITY.

The repairman was on time and was able to diagnose it quickly and the repair was completed in a short time. He was friendly and we were satisfied with the service. We've had only positive experiences when dealing with Choice Home Warranty and would recommend them to others. Thank you.

Contract with better service companies. We will have been out of a fridge for a full 5 weeks IF the contractors show up at the next scheduled appointment. Parts were orders (which we knew we would have to wait for install) and the date of intended install, discovered that all parts had been received, but Sears didn't realize it and subsequently rescheduled 2 weeks out (with no earlier option or ability to speak with a human being other than online chat). This is terrible service and causing ongoing costs while living out of coolers. Overall, very VERY disappointing.

The company who came to fix my air conditioning unit was great. They came, a young man fixed the air conditioning and left but he neglected to turn something on. I called the same people at 9:30 at night and they came right back to correct the problem. I couldn't be happier with that company.

The technician showed up and diagnosed the problem and submitted an estimate. Choice opted to buy out the dryer rather than repair. Considering the age of the dryer we accepted and we were offered a gift card to Lowe's. Why restrict us to Lowes? We may be able to find a better deal elsewhere. And it's taking too long to receive the gift card.

Easily assessed the problem and had the parts to fix! He had to travel quite far as no local plumber was available for the job! He was very professional and easy to communicate with. The scheduling for the job did take some effort and time. The experience overall was consistent with that of other warranty companies. So far the leak seems to be fixed.

Professional, knowledgeable, all details explained. Able to speak with a “person” at their company. Gave name of tech arriving with tracker to follow. There were two Techs so the visit went quick. Had all tools needed when they went on roof, no need to go up and down multiple times.

After paying our monthly insurance payments for years, when we really needed this company to help us fix our HVAC system, they denied our claim. We reported the outage on a Saturday but they didn’t get a technician out for 6 DAYS! Then when the technicians got there, my husband said they didn’t seem to know what they were doing. When we got the estimate – 900 dollars – this company turned us down saying the system was not properly maintained. THIS IS GARBAGE – we have had a local HVAC company come out twice a year – spring and then fall – to service and make sure the system is in good working order. We have done this for 8 years, as long as we have lived here. They never asked to see the service records, which they claim in their policies that they would do. We would not recommend this company to anyone.

We returned from a trip on Sunday to find our air conditioner was not working. I filed a claim and was notified that we had an appointment time set for Tuesday afternoon. The technician arrived on the scheduled time and reported that we had a bad motor in our AC system. Likely time to repair would be Thursday and that was what was accomplished.

I am beyond happy with Pass HVAC. They are absolutely the most professional company out there. Friendly on the phone - prompt service and they tell who is coming to your house and what they will be driving. The appointment was set for the next day. I had to work so they let me know when they were on the way to my house. I got there just ahead of them, so accommodating and professional. They even wear shoe covers! I would definitely recommend this company to my friends and family! Thanks so much for sending them out. I am grateful to have my unit repaired so quickly.

My entire experience with Choice Warranty has been exceptional. I was able to report my claim myself online. My appointment was set for two days after my claim date. The technician contacted me when they were en route and arrived on time and fixed my problem! I could not have asked for more!

Mr. ** came in and went straight to work on our ceiling fan. The fan had quit, but the lights still worked. He took the light fixture down, put in a new switch, and the fan was back in service. He was very professional, and we would gladly have him back again for all our repairs. He was a very nice man.

Josh ** did an excellent job explaining in detail the work to be perform, did the job, and demonstrated the use. He was thorough, efficient, and very professional. He had our garage door up and working in less than an hour. It was an indeed a pleasure to have him service our unit.

Arrived to our home, very professional...zoom into the problem that caused our AC unit to not work. Only words to say, we are and was very pleased that the techs involved were GREAT!! CONSIDERING THAT THE ATTIC WAS VERY HOT, THERE WERE NO NEGATIVE BEHAVIOR. THESE EMPLOYEES DESIRE A SPECIAL Treat

Anthony was very helpful, answered all my questions. He was super enthusiastic about what the company had to offer. It was simple and easy. Would recommend to family and friends. My famous love to know that there’s a company that can take care of them as they get older. I was recommended by a relative and glad to be part of Choice.

Other than the 7 day wait during a heatwave to get a company the service the actual repair was good. Andy came as soon as he had a cancellation, listened to the issues and fixed it right away. Luckily he had the repair part in his truck, AC work good now.

I called Choice and the agent who I talked to expedited my claim right away. Thanks for the prompt service and I would recommend all my friends and family to change their home warranty plan and switch over to Choice. The technician was very professional and cleaned up after he was done working on the AC unit.

The process for making the claim is straightforward and the process is quite quick. Thank you Choice for taking care of request quickly. I will strongly recommend this company to my friends and relatives. The cost is reasonably priced.

I was having a problem with my toilet and with three faucets. The technician quickly released that the toilet did not actually have a problem. He understood what the faucet problems were and fixed the three faucet problems quickly and properly. Everything is working well now. The technician was very pleasant to work with.

We were fairly happy with the process in the beginning. It seemed to take longer than it should have to get a service company here to inspect the refrigerator. The service technician was from Sears Home Services. Seemed to know what was the problem. From there it went downhill. The compressor, which was shot, is covered by the manufacturer's (LG) warranty. Sears is to contact LG to make arrangements to get the new compressor. 24 hours later we have heard nothing.

Took me a little time to navigate the website. I opted for doing via phone. Then, I tried to see the status and if it was in the works. It took me a while but I confirmed the Claim No. I am happy about that. You should have a tab called My Claims easily accessible. If you have a way, let know how I get there. Next-- let's see how long it takes to have a service person contact me.

We're satisfied with the setup of the new account. We expect great service. We had lots of questions as we are migrating from another service provider. All of our questions were addressed/answered satisfactorily at the point of setup. We have a positive attitude and we will always be fair with any evaluations. Let's see how it goes.

Always a run around. Technicians they sent out for AC unit had to have two claims for the same home since I had two units. Both units the tech never even looked at the air handler in the attic. Stated all was well. Now system is down and I live in Arizona and it is Summer. They cannot get someone back out right away, but if I call as a random customer to the vendor that came out before and did not do the job we paid for they will come right out. Go figure. Getting a claim fixed is tiresome at best. We have made two claims on this warranty and both times takes weeks to get someone out and when they do they do a terrible job and nothing is actually inspected and we still pay for the claims. I am sitting here now without an AC and no technician yet and just had two separate companies here 10 days ago. I have to call a company directly and pay out of pocket. The warranty is a waste of money, do not do it.

My hot water heater was disconnected by the technician on 19 Jul due to a leak. I've been taking cold showers while this claim process drags on. I would like to think that Choice has empathy with customers when a covered quality-of-life item needs repair/replacement and that the process would be expedited over non-quality-of-life items.

I am not a happy camper. The last email I received from Choice Home Warranty, it said my claim was being sent to a case manager by the next business day. That was on the 22nd, today is the 25th and I haven't heard anything. I bought a home warranty, paid for 6 years. Now I'm being told that I have to pay out a little over $2000.00. I can't afford that. I was told if they can't fix it, they would replace it and my service fee would be $75.00 to the technician. You lied to me several times now.

My husband and I had the pleasure of speaking with a representative by the name of Adam. Adam was very knowledgeable and courteous from beginning of the call until the end of the call. He signed us up and we are looking forward to being a part of the Choice Home Warranty Family.

Great service call representative This is a. I paid on July 23, 2024. My service will be officially on by my agreed payment date, September 3, 2024. Well needed due to the fact sometimes I did not have the money to get my appliances fix or to purchase another one service that is needed for me..

I filed a claim for my stove several months back. Communication was vague or non existent. I received parts delivered to my house. Then was told to accept an amount smaller than the ordered part to put towards a new stove. I called and asked if I could at least get a match on the parts that I had thought were already paid for. Several calls, no clear answer over 30 days without a functional stove. FINALLY got through to someone who explained there was a limit on the parts and those were ordered by the technician not the CHW team. However, during a call where I was asking questions the customer service rep threatened me with a lien on my home if I didn't return the part.

Quick response, quick fix, for only $75. It can’t get any better. Appointment was made on the first day for the following day. Service tech called prior to arrival. He showed up ahead of schedule. Diagnosis completed very quickly followed by completion of repair. All needed part were available in his truck.

I listed and called in our broken air conditioning on June 23. They gave us a service date of July 22. I called the service provider: Sears and Choice to inform them that my wife had severe asthma on biologic shots, multiple inhalers and steroids. No help. The technician did fix the unit on July 22 essentially a month after notification. I had to go out a buy a room air-conditioner for my wife. Totally unacceptable.

Had breakers overheating and tripping. Called in a claim. For two weeks kept getting apologetic emails saying, "We’re still looking for an electrician for you." After getting a hold of someone at the corporate office, they found someone about two hours away. It took another week and a half before they could get here. He came yesterday and I had to replace three or four breakers. This is on a dishwasher or a burner, not working on the stove. This is the electrical system which can be a fire hazard when it’s faulty and the lack of prioritizing a problem like that is very concerning. I called numerous times and when you get somebody in the Philippines or someplace else, they just follow a script. They have no ability seemingly to escalate it or they’re scared to escalate it and most of the time they put you on hold and then miraculously the call gets cut off .

With temperatures in the range of over 90 degrees, it took 7 days for problems to be addressed. We are senior citizens and have health concerns. I will not renew my membership with CHW, poor management of customer concerns is not acceptable. The technician that repaired our unit was very professional.

I needed a LIVE AGENT. Communicating by EMAIL & AUTOMATED TECHNOLOGY was EXTREMELY STRESSFUL.. I needed HUMAN COMMUNICATION. It was because of the system of communication that we were WITHOUT AIR CONDITIONING FOR 13 (THIRTEEN DAYS). This is unacceptable in the 21st century. SEARS' TECHNICIAN was efficient and very knowledgeable about the problem and process. However, CHOICE HOME should NOT be communicating by AUTOMATED & EMAIL SYSTEM ONLY. There are issues that an individual from the company needs to address with customers that is specific to the problem.

After paying the $85 service call fee, the technician said that Choice Home Warranty would cover the cost of the needed compressor and installation. However, CHW said that I would have to pay an additional $117 for some uncovered fees. I do not recommend CHW. This is a very unethical company.

All repairs are done quickly and fairly. I created my claim online. Within minutes I received notification that my claim was assigned to a local company and a repair date and time was made. The repair was scheduled and completed as scheduled. The whole process was done with no problems or delays.

I have had this technician twice now. He was awesome so far. The first time he came by he fixed my washer. It has worked perfectly since on this trip. He looked at my icemaker, told me what I needed and wanted to prove he’ll be back to install. This was the same process with my washing machine. It’s worked perfectly since.

The automated phone system records claim in a wrong way which incurred me an extra call and talking to a claims specialist to cancel the claim and re-restart my claim, only causing more inconvenience, hassle and wastage of time. Instead, the older way of talking to directly with a claims specialist would have been much easier and made my customer experience much better.

You don't cover the wires if an animal did it and that should fall under electricity cover. How I can not pick my own person to do the work and it takes three to four days to send somebody to work on it. We have to set in a hot house with fans.

I'm overall happy with the service. There were growing pains. 1) tech showed up and indicated I needed to replace the cartridge. (He did indicate I could get a free cartridge from Moen) and left our house waiting on an approval from Choice. 2) I found out that it was required I get the cartridge (lucky I had one on the way from Moen). 3) I got the cartridge and got the tech back to replace it. 4) We reviewed the work and thought it was ok. 5) We soon discovered that the face plate was not caulked. (About 5 minutes after the tech left but 10 minute before the plumbing company hours ended for that day but did not connect). 6) So we talked with the plumbing company the next day and there was a disagreement. They indicated we approved the work so they were not required to come back to caulk. 7) After 20 minutes the plumbing company did offer to come back and caulk, which we accepted. 8) All now all is ok (thanks to their effort).

Thank you for your help. I only wish you would had offered more to replace my microwave and refrigerator. It's not enough. So if you can please help more. I can't afford to replace my fridge and microwave without your help. I know you can give more. It takes about $1400 to replace both. I got about $700. Please help more. I am a disabled veteran and my wife died and I am having hardship.

Adrian did a VERY GOOD job. He explained everything he was doing. I was very impressed with him and his work. He got the job done fast and his communication skills were outstanding. If I have any issues with my AC unit in the future please send Adrian out here.

One week into our new to us home we experienced a failed air conditioning unit during a major heat wave. Choice Warranty claims service came to the rescue in a fast and professional manner. We were so grateful to have a qualified technician come correct the problem in a matter of days. Then less than a month in our new home we found water leaking under kitchen sink. Once again Choice Warranty responded quickly to our claim sending a top rated technician within 24 hours who found the problem and replaced a cracked garbage disposal.. This is excellent service beyond our expectations. We appreciate the peace of mind knowing this company has our home covered for these unexpected problems. Great company with great service.

Two techs. Called prior to advise of arrival time. Arrived promptly. Notified me they had arrived. Inspected area of concern. Explained what was necessary to repair. Collected trip charge. Completed work very timely. Techs were professional, friendly, efficient and neat. Very pleased. Would highly recommend Choice as a home warranty provider. I do find the auto phone system very frustrating and prefer a live human voice.

I submitted a work order on both of AC Units not cooling the house. Within 5 days a repair person was at my house checking out my systems. He told me that my systems are working fine and gave some future recommendation of service. The cost was very reasonable, I am very pleased with the service provided by Choice Home Warranty.

I had to have my pump replaced in my washing machine. I live in Clovis, CA. The tech you hired came from Hanford, CA about 45 minutes away! Time from was from 7am-11am. They didn't get there until 430 pm, as many stops and the distance he had to travel I understood the delay! My question is why not assign a technician much closer to my home??

Too slow. Have 3 air conditioning companies in our town and you use one from Gilroy (55 miles away). It has been a week tonight since I called and only yesterday afternoon did a repairman come out and now am waiting two more days to hear from you. We are 87 and 82 and it has been over 100, in fact yesterday was 111. And your company proclaims 4 hour service? Still no results.

I was notified when I filed my claim that I would get a free service call…. How will you reimburse my $85?/Service was excellent. He knew his stuff, was efficient and didn’t leave a mess. He was also very polite. If all your techs are like this you really know how to train them!

Excellent and expert agent! Great help! Would work with him, again, if needed. Friendly, knowledgeable, polite, and understanding individual! Thankful for his politeness and his expert knowledge in the company coverage. These things help when age has to be a consideration. He answered questions in ways that made him seem more concerned and personable.

I am happy that just bought a one-year warranty from CHW. I hope I will receive a good service from CHW. I had a bad experience from my previous home warranty company, that’s why this time I didn’t consider the VIP 6 year plan. Again, hope I will get good service from CHW.

I want to Thank the technician (Yousef) from United Appliance Repair who was professional, kind and very thorough. Thank you again Choice Home Warranty. Choice Home Warranty was responsive and quick to schedule my appointment to fix my garbage disposal. I have been with Choice Home Warranty for years and I have recommended Choice Home Warranty to my neighbors, friends and family.

The tech, Mike provided excellent service for the dryer sensor problem. He was very informative, cleaned up very well after the service was performed and was very thorough. Mike was from CMT Appliance located here in South Carolina. The service Mike provided was provided in a very reasonable amount of time.

My claim began on Jul 11th, I had a scheduled appt on the 13th. From 8am-12pm no one showed up. I call several times no one could get the info on why the tech didn’t show up. After that, I was rescheduled on the 17th, that was cancelled by you guys, rescheduled to the 18th, no one showed up again. You guys rescheduled me again for the 22nd from 1pm-5pm. Approx 10am on the 22nd, I received a call stating that appt was cancelled. I called back several times to speak with a claims specialist, which was difficult to contact, and finally at approx 12pm I received a call from a tech asking if I would be available between 2pm-3:30p on the 22nd.

I had a remarkable experience during my recent interaction with Freddie from customer service. He was extremely helpful and explained all the details clearly, which significantly enhanced my understanding of the process. Freddie's professionalism and expertise are commendable, and based on this positive experience, I highly recommend his services for future interactions. His approach could serve as a great example for the team. Thank you for fostering such a supportive customer service environment.

So far I have submitted 2 claims regarding my same central AC issue, they all took 4 days from the time I placed the claim until the technician arrived. In the hot weather nowadays, it was a bad experience. They have no sense of emergency and it took me 2 hours to get response from the support.

I am very pleased to say that it was so easy to become a new customer of CHW. My account agent, Ms. Milan ** was super easy to talk to and she very patiently answered any and All questions/concerns I may have had. Being so receptive and attentive to me, a new client, really impressed me!

When dealing with cancellation, there was a miscommunication. I had already paid the full month and the year renewal was coming up the next month. Explained do not want to "renew". They offered two months free to stay and I said no, as of the following month, I do not want to renew. Then sadly had a home emergency. Called to make a claim as I was still covered after my payment that month, but no, they had cancelled as of that day, even though I made a payment and was covered through that month. Would not listen that that was not my intention as I had paid through that year and didn't want to "renew" the following month for another year. Per my contract, it was a certain amount each month for that year. But no one would listen because that agent had cancelled that day instead of the following month when it was due.

They are scammers. I had made 3 claims in 2 years and they could not cover any of my claims. In two of the claims, they couldn’t even find a tech for me to come to my place. When my hot water heater stopped working in the middle of New English winters, they could not find a tech. When I insisted that I have small kids in the house and in desperate need for hot water, they still couldn’t expedite the process. I ultimately gave up after waiting a week and went ahead a bought a new heater out of pocket. They denied reimbursement as well because I did not go through their steps.

The response to my problem was very fast. The plumber was here the next day, and was very nice and efficient! The problem did not require a lot of work but he was very diligent about checking for any other problems. Everything was resolved in less than one hour. I would recommend using this warranty service to all my family and friends.

The AC overflow in attic was leaking onto the pathway to my front door. This started about a week ago. Your technician, Orlando, came at the prescribed time, and spent about an hour fixing this problem. He had to unclog stoppage in one of the pipelines. It was a dirty job, and he did great. Orlando is pleasant and hard-working,

Mike from Infinite Life Electric came and was extremely knowledgeable, professional and thorough in finding the problem and fixing it. He replaced a GFCI switch outside and I had an inside 3 way switch that he had to trace to another location. I wasn’t much help but he was able to find it and fix it! I highly recommend Mike from “Infinite Life Electric!”

Leaking garbage disposal and when checked could not be fixed so installed new one. The 2 men that came here very nice and understanding. I had to call them about family emergency I had and they came later in day when my husband was home from work. Guys were great.

The before, and after communication with the company was great. The technician they sent was very knowledgeable and courteous, as well as being on time. He did not bring all the correct parts, but made a point of telling me he’d be back to put in the part. He didn’t have but made sure I could at least use the machine until then.

Because of the extreme heat now in the desert I would like the ability to hire my own contractor and submit a reimbursement. Made this request while on the phone with no response. Issue is length of time it takes to hear from your chosen contractors.. Please respond as soon as possible so I can start the process of getting the system repaired.

The technician arrived within allotted time frame and quickly replaced the faulty disposal. He was very friendly and polite; however he did not leave any receipt and provided no written warranty for the work and for the new disposal. I would recommend his work.

I started a claim on a Saturday morning and the problem was solved on the following Monday. Fast service! The service person was polite and answered my questions, and he was local so if there were any problems not taken care of I could call him back without having to wait for an obscene amount of time.

My garbage disposal was not working. Something was wrong with the motor was shorted out and it was leaking causing water damage. United Appliance came out to repair the disposal. They provided great service. He replaced my garbage disposal. I would recommend this company.

My outside AC unit started making noise on Sunday morning. I entered the claim and had an appointment with the technician sent to me by Sunday night. My AC was fixed by Tuesday afternoon. The technician was very nice. He answered all of my questions and worked quickly. I would definitely recommend him to family and friends.

Your service has completely changed for the better. My last claim was not so because I had to find my own technician after waiting almost 2 weeks for approval and trying to contact a claims person. This new system and app that you use in the claims process is 100% better and more efficient. This app allows you to see the tech that your company assigned set up or change scheduled appointment and track where and when he will arrive. I had a pleasant experience processing a claim for my refrigerator and would definitely refer people to obtain this CHW coverage.

The technician was friendly, punctual, and professional. He explained thoroughly what was wrong with my system. I’m very pleased with his work. I will recommend this service to my friends, and family.

Nathan ** is amazing. He volunteered to come to our house two days before our scheduled appointment. And he came at 9 pm to help us get air conditioning. He worked hard in the heat and stayed until we were happy and more comfortable. He also gave great tips on how to improve maintenance to avoid future problems.

I was very unsatisfied with your Choice Home Warranty not open on the weekends and you cannot reach anybody and the first technician that you had come. I could not reach them for a week so you finally gave me a new technician that helped me and now you are going to replace my refrigerator and it’s gonna take 30 days to get a Lowe's gift card which I have no refrigerator and I do not recommend you to anybody and I have no refrigerator and then I had you for two years and you went up $500 a year so I was hesitant to write a review but you persisted three times and now I’m speaking my mind.

Multiple claims have required me to locate a contractor. Last claim was delayed for 10 days, being told daily they were working on finding a new contractor. The system that needed attention was failing which caused a cascading effect on the connected systems. I will be canceling my contract as they’ve received my money but to date, only sent an incredibly rude plumber who connected a shopvac to my sink and charged me $85.

With my claim, it took more than a week to appoint a technician to diagnose the issue. So, please make this step little fast so that customers’ issues resolve as soon as possible. Secondly, try to evaluate appliance cost for replacement as per latest market value of appliance not the time it was bought. Overall experience was good and will continue to be with Choice Home warranty. Thank you.

Repair man was cool and honest! Fixed the problem in less than an hour. Took a couple of days to get it handled, but it was just the dishwasher, had to clean dishes by hand. LOL. I just hope if I have a more urgent problem that it doesn't take over 2 days.

The air conditioning unit was not working. The unit would not turn on. Technician arrived and evaluated the issue effectively and efficiently. The technician provided an overview of the issue and next steps. Awaiting final installation of parts that were ordered. I was informed that Choice Warranty approved the ordering of parts.

While the technician that finally came out three weeks after I needed my air conditioning fixed did a fine job, it was Choice Home Warranty that was completely useless in regards to scheduling with Sears. They repeatedly scheduled without confirming that a specific technician was available, so Sears never sent anyone until I took matters into my own hands and scheduled with an actual technician. Both emails and calls to Choice were utterly useless, and I will steer others from using Choice Warranty. They outsource call centers to people who are unfamiliar with local companies and their procedures, and I would have been exceedingly better off without the warranty at all.

My door did not work. I called a company out as they told me it was only a $25 charge to check it out. Well when we were all done it cost me $118 and could not fix the issue. He said it was in the unit and it would be around $400. I then called Choice. He came out and fixed it right away. It was just the sensor not the unit. I should have just called them first. I was trying to save money and it cost me more money.

This warranty has been a life saver! I bought an older home and unfortunately a few things have gone south. But CHW was there and took care of everything quickly and efficiently! I’m sooo glad I have this and now I don’t worry about what could go wrong anymore. I had CHW for one year and after that I took it again for 3 years! Thanks for all of your help and peace of mind!

They came and did a wonderful job repairing my refrigerator, the tech was very knowledgeable and professional with his work. Choice never seems to amaze me when it comes to keeping things running on my home! Keep up the great work! I suggest everyone to jump on board and get a home warranty company cause now everything has went up on pricing!

Choice has the absolute worst communication system, and the company certainly isn't interested in helping the customer fix their house problem in a timely and equitable way. You are stuck with what you get; automation, no supervisor call backs, no emails, scripted lines and excuses, "manage your expectations".. Good luck.

We thought that the fan on our fridge had died. We first reported it as being noisy but by the time the technician arrived it was no longer running. After he took the fridge apart he saw that our two year old Kitchen Aid had frozen over. Very surprising. That is not supposed to happen with a modern fridge.. Danny got us back up and running by defrosting it with a small steamer that he had on his truck, and ordered a replacement control board as that is the most likely culprit. It took him quite a while but he hustled and got everything done without taking a break.

The enrollment process was very simple and easy. The monthly charge and the service call charges are very good. I have not had to use the service yet, so I can't comment on that. The representative that I spoke to was very helpful.

The gentleman who serviced my oven for my claim was very courteous and did a great job checking on the problem… I am very happy with service I received. He explained the issue to me and put my claim in right away and an appointment is scheduled. I am a very satisfied customer. Susan

The tech was good and customer friendly. We are disappointed that a week before the part was to be installed we were notified that we were going to need to replace our existing stove which added 5 more weeks of waiting that we wouldn’t have had to if the decision was made in a timely manner. Poor customer service from CHW.

If I could give this company a minus number I would. From the salesman lying to me by saying Choice has their own repair people so they never answer a repair call more than 24 hrs after call placed. My call was for a broken washer and it took 4 days for the initial repairman to come. The repairman no showed after being told someone would be here between 7am-6pm… Then the text message showed Michelle A was on the way and would be here by 845pm. Needless to say Michelle A never came.

The CHW Technician from, Noble Appliance Repairs INC, showed concern for the problem, asked many question regarding the problem before coming out to make sure he understood the problem and to have the necessary equipment to fix the problem in one trip out.

Technician - Robert provided excellent customer service. His communication before arrival and during the visit was professional and excellent. He went above and beyond the call of duty. My freezer was repaired that I had been having problems with for months. Done in an hour! Very professional. Thank you so much! Glad that I had Choice Warranty on my appliances.

Although I had to wait six days for service repair while it has been triple digits in my area, he was very professional, knowledgeable and on time. He was finished in less than ten minutes and I now have air again. I'm very pleased and would highly recommend this service contractor.

I recently submitted warranty support request, it was dispatched to technician almost same day and got the issue resolved quickly. I strongly suggest Choice Warranty to friends and family. They are pretty good for the price with 65$ call in fee, the quality of the work performed by Technician is also good

Absolutely the worst customer service I have ever received. A technician came to my house for my aerobic septic pump. He took the non working pump with him. He said the company would probably want to fix it. After multiple attempts to figure out what they would do I finally learned that it was going to need to be replaced. My cost would be 478 dollars. REALLY the damn thing only costs 300. I told them I would get it fixed myself and to cancel the call. It has been since July 2nd and I still cannot get my pump back. I want my property back!!!! I have pages of texts and messages from technician and Choice Warranty that it is being discussed with technician. It's my property that he took off my property with intent to fix. Can't fix it so I want it back.

I would like to know what and when is the next step to resolve the issue. We are without air conditioning for fourteen days. Although we are happy with the service ten days seems excessive from the first call till the service appointment. I am now waiting to see if the heater air cond unit will be repaired or replaced.

It appears Choice is having a difficult time locating technicians to service calls - this is very disappointing. I am a bit disappointed when I am only given one time to get a tech on my own when you are not able to locate someone to come out within the time limit allotted. Very disappointing!

Great morning. I was very impressed with the timeline in which my HVAC issue was addressed by Choice Home Warranty Co. I must admit that I was somewhat disgruntled with my prior experience with my previous claim. However, the technician that was sent to access my HVAC system was very attentive and made me feel comfortable with his knowledge and work ethic.

Very easy, I answered a few questions online, received a call from Richard **, talked it over with him and he gave me an outstanding deal. He made me aware of discounts I was not aware of, which saved me money. Very good experience and very pleased with outcome. I would definitely recommend this company to friends and family that are looking for a program like this for their home.

The entire reason I bought this home warranty program was for big ticket items, like furnaces, central air system, appliances, etc, to have peace of mind that you would cover those when they break. It's false advertising and fraud to decline my first major claim and force me to appeal your decision.

CHW reacted quickly to my service request, was able to get a technician assigned from outside of his normal territory to provide expedited problem evaluation and quickly approved the repair. During period when daily temperatures are in the low 90’s their excellent service was truly appreciated! I recommend CHW to anyone considering a home warranty company.

I called to have my microwave repaired. However Choice denied it was better it be replaced. However, they did not cover to the total cost to purchase a new microwave. Even after I called I found a replacement microwave sale and would cost a little more that they were going give me. The funds they gave me to replace the microwave was not enough to buy any microwave. Additional, because it was an over the counter microwave I had to pay the installation of the microwave. The over the counter micro is covered, so it is very surprising that the installation is not covered. Also when setting up an appointment to have contractor come look at appliance I did not a telephone call, even after I requested a phone call and I was told someone would call.

Josh A was rep who I spoke with about how coverage works. Excellent service. Explained the policy in detail. Gave assurance of coverages. Called back when I had additional questions. Responsive. I haven’t filed any claims yet so I can’t speak to service. Hopefully all goes well if/when the time comes.

I had American Home Shield for over 14 years. Their premium kept going up and up and service calls, although they were prompt, could never really fix the problem with my units. One is 6 years old and one is 16 years old. They did replace a lot of parts on the units, but the older unit, they just kept putting band aids on them. So I switched to Choice as it was #2 on the Forbes list for Home Warranty companies.

Choice Home Warranty does not fulfill their contracts. I've had two major repairs I've had to pay for. They say they cover water heater replacement, but they don't cover the tank. Meaning they do not cover water heater replacement. I had an electric issue and the person they sent wouldn't got into the attic to check the problem unless I gave him $500. I reported him, and hired my own electrician. The most recent repair was my wash machine. They didn't fix it correctly, the spin cycle hasn't worked correctly since. I called for another fix, and they make me pay upfront today, and the repair isn't scheduled to come for another week. You cannot call anyone there at all. They make you leave your number and they say they will call back, they don't call back. They are the very worst home warranty place in the world, please avoid.

There were 3 service calls placed and neither problem has been fixed. The first one was plumbing. I have a leak outside of my home as well as one outside the technicians never came back. My water bill is going up daily. The other was my stove stop cracked and the bottom drawer does not open. I was told by the Tech that he would fix the oven when he comes to fix the stove top. Well the stove top is not covered and no one came to fix the warming drawer. Lastly the light switch in my bathroom is not working, I had an appointment from 7-3, then it was changed to 11-5 then it was reschedule for Tuesday when I am at work. This is a scam.

Agent we dealt with was courteous and knowledgeable. BUT Agents continued to call after the fee had been paid and an email received confirming the contract. One was an automated call (no human). Coordination needed in the Sales Department. Efforts were made to upsell our decision, which seems to have become standard procedure today.

My pool pump would not work, had a pinhole leak in my filter housing. Choice sent someone out very quickly and he diagnosed the problem and got the issues corrected immediately. This is my first time using Choice and I am very pleased. The technician was friendly and knowledgeable. I definitely recommend Choice Home Warranty.

Wonderful and reliable. Thank you for helping us out today and we will continue working with Choice Home Warranty. Please contact me as soon as possible. It’s very urgent to do this because of the heat of summer. My dog who will soon have her 12th birthday. She is very hot because she’s a German Shepherd.

He was polite and didn't make a mess. Explained what he was going to do and finished and cleaned up after himself. I am 80 years old and appreciated him explaining what he did to me. I would certainly recommend him to any of my friends or family. Having this service has really lifted a burden off of me. Knowing that I can just call when I have an issue is such a relief. I know that I no longer have to worry about where the money is coming from to repair or replace my appliances. Thanks again.

Technician did an outstanding job, he went above and beyond the repair to educate me on the do's/don'ts of maintenance. I personally think he should receive an increase in his salary. The company should reward him for his professionalism. I was not thrilled with the 2 weeks wait time, but he was able to repair and get me cool down in rapid time.

Choice Home Warranty provides very easy claim procedures. I would like to recommend to families and friends. I had three licking faucets; assigned vendor show me how to order new faucets from Delta for free lifetime warranty program. Saved $265 worth faucets and replaced these by the vendor. Thanks for the assigned vendor and Choice Warranty.

They always find an excuse not to cover things. The AC company Air Zone they sent was great, but Choice Warranty doesn't live up to its contract. I replaced my whole system and I got very little from Choice Warranty. Also it shouldn't take them 5 days in the Florida heat to get someone to you.

Choice is a good resource for finding help with your home and appliances and making sure you don't end up with catastrophic expenses. Bram Electric was an especially good experience when they fixed our outlet. Sometimes you will have to wait a long time to get service and communication could be improved.

Laundry Florescent light was only 25% lite. New ballast installed and works great and bright. Technician was on time and repaired the problem in less than an hour..Choice warranty was great and had the appointment within 48 hours and the problem fixed. Used choice warranty 2 times this year and was very satisfied with their service.

Horrible co to deal with. My water heater needed replaced & I had to pay $350 out of pocket. Well a new unit is about $500 so saved nothing if you add my monthly fee for 2 years to that. Also I needed my refrigerator fixed. The service guy came ordered part and never came back. I never could get service again on my refrigerator. The customer service rep transferred me to a supervisor who kept lying about who they were told me I was making up my story about how the guy who replaced my hot water heater that he tried to bill me $450 after he installed it! Horrible company. Don't waste your $$$. The contractors Choice uses are crooks and so is CHOICE. DO NOT USE CHOICE.

Took 18 hours to get folk at CHW to work on assigning a vendor and only after I questioned their lack of living up to their 24/7 claim. Took 52 hours to get air conditioning working in Texas!! Tech was very nice, and it only took a short time to fix and another 24 hours to get the house livable. Generally VERY poor communication from y'all.

Overall good experience. Choice sent a repairman out, after the weekend, on Monday morning but he didn’t repair it and said he was waiting for warranty agent to approve Freon repair. He did not return. Choice sent another repairman and he replaced the house AC motor and everything is back to normal. Thank you Choice Home Warranty.

I called may 5 to the company to have the clothing dryer repair. Still not repair! Sears came few times. Did not repair either. Very poor customer service. They left the dryer with all the wiring out since few weeks ago. They say they will be coming this past Friday. No show up again! 4 month without a dryer. That is ridiculous! They just want to sell you a plan but without responsibility! I call everyday to Choice Home Warranty almost everyday without result.

Our settlement is not very good. A new range is about $1500 plus and the settlement was less than $500. And we are still waiting for the Lowe's ecredit. The technician said the motherboard needed to be replaced. That should be easy to do.

When the washing machine went out, I put in a ticket to get it fix with Choice. The two guys who came to fix it were very nice and did a great job. They repaired the machine and checked it out to make sure everything was working correctly. I have to say I was a little skeptical because it was the first time I used this insurance company. But it worked just like it was supposed to. It only cost $75. The only bad comment I would have it takes too long to have to wait until someone can come out. We were without a washing machine for about a week and a half. Oher than that everything went like it was supposed to. I just hope if our furnace or air-conditioner goes out we don't have to go without heat and air. I hope they can work on getting the repair people out sooner next time.

Our pool pump went out suddenly and unexpectedly during its normal overnight running. It kicked the breaker and after resetting the breaker it would kick back off instantly if trying to energize the pool pump. I put in a claim and Choice quickly set up a pool company to come out. They confirmed that the pump went bad internally and got approval to replace the motor. After the motor was replaced pool pump ran smooth and quiet without kicking the breaker. I was not happy that they did not approve paying ($52) for a pool pump seal kit that fits to the motor. It is really logical to replace the kit while the motor is removed from the pump motor. I do appreciate repair company and Choice making this repair quick and easy without any controversy. Thanks.

The tech representative arrived last week to look at my garage. He was very knowledgeable, friendly and helpful. He explained the process of him fixing my garage. Then he showed me what he fixed. I am very happy about my garage being fixed. I highly recommend the tech that came to my home. Thanks Choice Home Warranty.

We had a Choice Home Warranty in our previous home and decided to purchase the same warranty for the home we purchased last year. Having a home warranty give us some peace of mind knowing that we have someone to call if we run into any system/appliance issues in our home.

Very easy to submit claims. Service reps assigned usually within 4-8 hours. Fair pricing with service performed within reasonable timeframe. Have not had a problem with any disputes. I would recommend this company to anyone looking for homeowners coverage & we have had 2 other companies before this one. It’s really worth the peace of mind knowing your major appliances will be repaired or replaced.

First time EVER that repairman came with a replacement unit. Most companies come out and look at broken appliance and say, "Yep it’s broken." Then you have to wait a week or longer for the part to come in. Then make another appointment to come out and fix it. This guy had a new disposal on his truck and replaced it that same day. AWESOME.

My Samsung refrigerator drawer underneath was holding water and freezing the bottom so the drawer was difficult to open. The repair man said it’s a common problem and within minutes he was able to fix it so it wouldn’t happen anymore. I was thrilled with my repair! Thanks for sending someone who knew what was wrong and was able to get this resolved quickly.

The technician was very knowledgeable and friendly. I highly recommend this service. Turn around service after claim was put in was great.. I have been with this company for a year. I have never had them to have to come back out for the same claim. The technician took before and after photos and explained the before and problem and showed me and explained the after photos. He told me what was wrong and what he did. Also suggested future maintenance to void having this issue again.

I paid the money for your services. We made 2 requests. You finally responded and sent someone for one request. No response for the second request. I called and sent emails, left my number to be contacted to no avail. I was in the process of filing a suit against your company when you finally took my call for the second request. I will know at the end of the month whether I am satisfied with your company. You have a lot to prove to me to get my approval for the money I spent on your contract.

I had the man come out to look at my refrigerator. Can’t be fixed. Three days later there I’m still waiting to hear from CHOICE how much you’re gonna pay for my refrigerator. It’s taking too long and I need a refrigerator. This is summer and you can’t do without one. I am not happy with this company. It seems like I just get the runaround.

Service was great. The technician was wonderful. He was here on time and I would definitely recommend him for more service. I have used Choice Warranty a few times and had wonderful experiences each time. Yes and I have recommend the service to a few people already. I will continue to use choice warranty. Thank you for being there when I called on service.

The technician was very good and resolved the AC problem but the Choice service was bad. Choice took one week to found a Technician, too much time. As everyone knows, to have an AC working is a priority in Vegas. I sent many messages to Choice and they replied me almost the same (“working on that”). I was disappointed with Choice.

The repairman showed up around 6:00 pm Friday. Looked at my problem, but didn't have the necessary equipment to fix my A/C blocked drain line. Said he would come back on Saturday. He didn't show up. But I had told him this matter is not urgent. Next week or next month would be o.k. I paid him the $75 co-pay anyway. I'm sure he will come back next week.