Choice Home Warranty Reviews

Choice has been a great home warranty for us! We have had great experience for the most part. We had a few issues with one claim but for the most part we have been able to get things repaired or replaced when they weren't working and for the most part the technicians they have used have been friendly and helpful.

Toilet repair was done by flawless contractor and was professionally installed and tested for complete repair and working condition. Choice Home Warranty fulfilled my request as quickly and efficiently and successfully. Contractor cleaned up their work area as necessary. Choice home warranty takes care of my home needs as necessary. I recommend CHW for all professional repair needs.

I was completely impressed with the timeliness response to my plumbing leak. The plumber came in and quickly assessed the problem and was able to fix the plumbing leak in no time at all. Thank you for the quick response and the professional plumber that responded and repaired the leak.

It has been great working with Choice, the communication has been so thorough, we even got a call back from the service provider after our recent claim to talk through what he saw and get recommendations for how to get longer performance from our systems and appliances. They have been fair, knowledgeable and truly helpful, a great change from the company we left, which turned out to be not so super after all.

I request ac conditioner repair and Paid call fee $85. The contractor checked the ac conditioner then he did show up. I called customer service. She charged another contractor. After five days I paid for the second contractor $85. He checked and submitted the diagnosis to Choice home warranty. After 3 weeks got repaired the ac. Even still I don’t get any refund about the first call fee $85. Because of this crazy service I submitted One star. If I can I will do ZERO STAR. Canceled my policy.

I really appreciate your attention to detail and your willingness to help my son and his family in their new home. I and my son have been with Choice for many years and have had a great experience with the company, and I would recommend it without any hesitation. Every time there's been a problem in our homes, Choice quickly responded, and the item was fixed.

People have warned me about this company, but I chose to go out with them anyway on three of my homes. However, I can tell you now that I would never recommend this company. Anytime there’s an issue they find a loophole to deny your claim. I actually went through an appeals process, and that did not resolve anything so beware and read your policy in its entirety because they will find a reason to deny your.

My technician showed up with part in hand in case he could not effect repairs. Troubleshot the problem and within 20 minutes replaced my icemaker in our fridge with a new one. I could not be more happier. I would recommend Choice Home Warranty to all my family and friends anytime, anywhere.

Still waiting; Sears points finger at Choice and Choice points finger back to Sears; and can’t even talk to a real person on the issue. When I bought four contracts I was promised much better service A Choice manager needs to call me. And tell him to get back with you.

I was pleased with the technician as he was very professional and answered all my questions that I had. He told me of his diagnosis of the problem and did not tell me whether or not it would be replaced as it would be expensive with the price of freon these days. Shortly after he left, I was notified even though it was suggested a replacement would be beneficial in the long run, they said it was not covered for repair or replacement and gave me a case manager to explain this to me. If possible I would like a paper copy of what is covered and what is not covered as I am on social security only and I need to find a way to get some air conditioning in my home.

Our kitchen faucet was leaking from the bottom. I immediately brought to the attention of Choice Home Warranty. I called them and left my number. They called me back within half an hour and helped me to submit my claim. Claim was processed quickly and technician showed up within 24 hours and accessed the problem. They suggested replacement. Once faucet was available, he replaced it.

My experience with Choice Home Warranty was extremely bad. Here are the reasons for this based on my claims:

While the wait time to get an appointment was a little long (9 days) the technician was wonderful, the repair was quick, and the cost was super affordable. The technician called me earlier in the day to see if they could even come earlier which it was much appreciated and helped me a lot.

Tech evaluated and submitted the claim and Choice provided a $850 gift card to Lowe’s to replace the unit rather than repair it which is fine. The tech didn’t help clear up the ice dams and Choice’s gift card is nowhere near enough to replace a refrigerator so I give a 4 not 5.

It took Choice over a week to find a plumber to come fix my leaking faucet. The plumber had to drive OVER two hours to get to my house. The plumber was great! The taking over a week and me having to call and compIain was not so great. The plumber replaced my faucet in a fair amount of time and was very professional. I would recommend him again. I just don't think it's fair he had to drive two hours just to do a job.

We have filed a claim to have our heat pump checked as it was becoming increasingly noisy. They responded right away and had an appointment with a technician to check it out. Thank you for your quick response. We have used them in the past and with the same results. To date they have been very easy to work with in solving our problem. Jim

Our washer was broken and Choice warranty and their service person from Aero were very helpful and courteous. They were on time, stayed and were thorough. If I have any more problems with appliances I will definitely use them again. The response from Choice was also quick and efficient. I loved that for replacement I got a giftcard to Lowe's so I could choose what I wanted.

The pricing yearly consistently go up and it seems the price to have a tech increases every few months. This last visit is the first time in a long time that it was worth it. Things they used to cover they say they don't. When you question they refer you to an officer who quotes things like... "According to our agreement paragraph? Section? Sub section? Part..." I think you can catch wherever going with this. I've been with them for about 9 years and am shopping around for someone else.

I had two issues going on in my house. I couldn’t select them both on one claim, but luckily I was able to get the same technician for both issues. He was quick, pleasant to talk to and was very informative. If I could, I’d choose At Your Service every time. I’ve already recommended the company to my family and friends.

Being the middleman can hinder results if they get a bad contractor. This happened to me once during my five years with Choice. I remember a specific instance where the contractor's work was subpar, causing delays and frustration. However, overall, I have no complaints—they have been helpful and fair the whole time, always striving to rectify any issues that arise.

Reported issue and less than 48 hours later it was fixed! Choice always has vendors in my area to do the job! Never been denied a claim, unless it is not actually a covered thing, such as outside electrical, pool, hot tub, etc. Inside the house repairs have been completed 100% of the time.

I called on a Saturday, and they scheduled the appointment for Monday morning. With air conditioning issues for my tenant in Phoenix that’s so important! In Phoenix it’s over 100 degrees! I so appreciate that the technician was able to set an appointment so quickly. I hope that the repair will be just as fast. I appreciate a fast response to our issue.

We received prompt service, I would highly recommend. the technician was here and fixed our problem, we received emails when our claim was received and when a technician was contacted, everything went as described, we had no problems with filing our claim, Choice Home Warranty has made it very easy to contact and make a claim, you can check the progress easily using their website at anytime, I would definitely recommend this warranty company

The tub has been in the house since it was built. Even though Jacuzzi advertises a 'lifetime warranty on all Jacuzzi products' it only applies to the original owner - fat lot of good that generally does!!!! So I called Choice and they sent out a plumbing contractor AZ Plumbing. The technician was Hunter - he did a wonderful job replacing the pieces causing both the faucets to leak when turned on - filled the tub with cold water to test the jets since I hadn't used the tub in a couple of decades and determined that everything was working as expected. The company was good with communication and accommodating to my schedule which I truly appreciated.

We bought a 6 year plan. We made three claims and they didn't pay full on any of the claims. Recently the air conditioning broke. We waited 5 days in 100 degree weather for a response from customer service, and they said we had to pay $3300 to replace the coil. Independent repairman said he would replace the coil for $2500. We ended up replacing the AC unit on our own. Don't make the same mistake I did. Stay away from Home Choice Warranty.

Choice handled the claim immediately and I was able to schedule the day and time that was best for me. Appliance Repair Specialist figured it out, had the part and completed the repair in record time. Their communication, prior to the appointment was exceptional! Couldn't have been easier. What a pleasure, thank you!

CHW set up the contact to repair my freezer and then the repair company set up the date and time. The repair man came and checked the freezer and made the recommendation of parts that needed to be ordered. He was very nice and professional. The repair company called and scheduled a time to bring the parts and repair my freezer. Repairman came and fixed the freezer and now it is working again. The repair man was very nice and professional.

Do not expect this company to cover any major appliances. They will find any excuse not to cover them. Both of my properties had A/C issues that they refused to cover. The techs diagnosed the problems as normal wear and tear. Choice denied the claims claiming their review determined that they were not. Their "appeal" process appears to be a tactic to delay service which forces you to move and since the appliance still needs to be fixed. They did not allow me to submit the documentation from the company that confirmed the problems were normal wear and tear. NOT USE THIS COMPANY.

A couple of light and sockets had lost their power. Electricians Guillermo and Ray proceeded to analyze the issue and soon came up with the root cause. One of the sockets had lost its common wire which resulted in a string of lights and sockets also losing their power. Guillermo and Ray were on time (how about that!), were knowledgeable, clean, eager to share information and very pleasant to deal with. I would wholeheartedly recommend them for any electrical problem.

Our refrigerator compressor went out offer from Choice was 60% of value and up to 30 days to receive payment. Kind of a crappy offer. Would have been nice to talk to an agent about the issue not happy with resolution. Might look for someone else for warranty in the future

Filed my 1st claim for a water heater leak on 5/25/25 (have had a policy since 2024). It is now 13 days and no closer to a repair than when I began. Their tech has missed 2 appointments. Choice service supervisor not helpful, said I need to go with the company "process," could not tell me when I would get repairs. I think 2 weeks + for a water heater leaking is unacceptable but they do not seem to care! When I called, I told them that I had an email stating tech would arrive on 6/7 (the second apt with a no show) between 7-11 Phone rep said still out to be assigned???? Still leaking after 14 days.

My experience with having a home warranty plan on my house in a rural community has been hit or miss. It has often been hard to find a service provider, and a lot of technicians. Don’t want to work with the warranty companies. Choice Home warranty did an excellent job this time with helping me find a technician to look at my stove and my washing machine. When it was determined that it would cost too much to fix it, they helped pay a portion to replace the appliances. I am very grateful for this. Also, the technician, TEKNITON, that they did find, drove a distance to help us and the communication and service was phenomenal.

My tech was awesome. He was on time, knew his stuff, and got me fixed up in two visits. He's a 5 star. But he wouldn't change out my washer hoses (I had to hire someone else to do it) or haul away the trash—both company policies. Not happy with that part.

The technician told us the claim is not valid because there is mold buildup on the unit that is located in the garage. Not the outside unit. One thing should not be related to the other one, but there is always a way to avoid taking a claim. The recommendation was to get a new unit and the quote was very overpriced.

Not much to evaluate, company came out and assessed and said they would be back. Very friendly. They communicated and advised that they had to talk to ins agent and they would get back with me. Overall good experience. After they return I will have to give a better over all review of service quality.

I'd say the Choice Home Warranty is a little bit below. Well, I had American Home Shield for a long time. I think they're all the same, but I feel like American Home Shield was a little better than Choice.

I’ve been with Choice Home Warranty for six years and they have quick customer service when I set up a request. Filing a claim is relatively easy. Recently, one of my toilets stopped working. I'm legally blind with limited vision, so I had to file a claim through their number. I'm satisfied with Choice but sometimes, they’re sloppy. They won't tell the vendor that they've scheduled the appointment, so there's confusion on when they're coming.

I made an assumption that my Air Conditioner not working was due to a power surge so I said so when I put in a ticket to have it fixed. The repairman that came out never said anything about a power surge. Based on my unskilled assessment, Choice Home Warranty refused to pay for the repairs. It cost me $660 to have the 30 year old Air Conditioner fix. I would think the determination of payment would be based on a professional assessment not a homeowner.

The repairman went on the roof and check the thermostat. At this point he went back on the roof and came back down and said it is fixed. I was told there were a couple of loose wires. I don't know the Technician's name but he did a good job

It was the first hot day, I turned on my AC and it suddenly went offline. I put a claim in on the app, a specialist called and came next day and replaced the broken component. Great experience overall. Quick and easy. Would recommend to everyone.

It's been six weeks since I initiated a claim for my pool pump to be repaired. Choice has made four appointments which I had to have someone home for. Choice's vendors didn't show for any of the appointments and didn't call. Due to no filtration of the pool, the pool needs a professional cleaning which will require a new filter. Customer service told me it doesn't matter if it takes six months to make a repair they aren't responsible for any cost that their inefficiency or incompetence may cost the customer. I asked to talk to a supervisor.

I was contacted today (6/6/2025) by Katelyn ** about a home warranty purchase. Her timing was perfect because of issues with my current home warranty company. She offered me a great package at a phenomenal price, meaning I will be canceling my current policy. Katelyn was knowledgeable, helpful, polite, and extremely personable. I had a question about a payment, left a message for Katelyn, and she responded immediately! This is the type of service that I was looking for. I am looking forward to dealing with Choice Home Warranty for the foreseeable future.

It was repaired on time, on schedule which I had selected. The serviceman came on time, did good job, repaired the dishwasher, He was a professional, nice and friendly servicemen..Dishwasher is working fine. I will recommend Choice Home Warranty for all my friends, as I am a customer for almost 20+ years.

We had multiple problems with this company. Our a/c is currently out and we have been in the heat for 2 weeks because we keep getting our appointments canceled. They have call centers in India and that does not help the situation. The last time we had issues with a/c choice did want to pay the claim. It’s a lot of hassle and headache and the no customer care.

Technician was knowledgeable and professional. He explained the problems associated with my two appliances in great detail. Advised me on what to look for and not hesitate to contact the company any issues in the future. I will request this technician for future service if needed. He suggested I keep my appliances until they are no longer functional.

The air conditioner runs but doesn't cool. It is 84 degrees in the house. I called Choice Warranty and they responded immediately that they have sent out a request for a technician. I did not talk with someone on the phone. It was all by phone. The service is always good.

Stay clear of this warranty company, Choice Home Warranty, it has more pitfalls and regulations that are not stated than you could possibly think of. I was a victim of their unfair practices and got burned, I was with them for 2 years until I needed them and then the trouble and unreasonable requirements started. My ac went out and was outdated so the whole system was needing replaced well after 3 rude case managers with some calls and recalls and no return calls they conveniently told me I had to replace my part of the system 12K dollars and then but only then would they contribute to their part. 28 hundred. So why do I need a Home Warranty? You tell me? CHW is nothing more than a clearing house for the wads of money they collect and distribute to the people at the top I suppose.

I contacted Choice to let them know the electrical contractor they hired installed used equipment and I was requesting my service fee back, since I need to pay again for another contractor. They did not care and told me to deal directly with the contractor -- this is after 5 plus years with Choice Home Warranty.

I have had 2 claims on my home in hickory. Neither have been resolved. Technicians are not local, and the repairs have not been done yet. I am appealing one issue right now, as the inspection of our sump pump was done thru a small hole in the lid! Sadly, the warranty company is at the mercy of the technicians it finds. I have had this company in another state and had a completely different experience.

I waited two weeks for a plumber. I’m don’t think I can count on you if I have an emergency. My shower drain was leaking it’s a good thing we had two bathrooms. We couldn’t use one for two weeks. I am very dissatisfied with waiting so long. I could not recommend your company. I doubt I will renew with you.

Still waiting on repair from the last work request submitted Tech came out. Said he didn't have the part and someone would get back to me so I'm still waiting before I give a full review, but so far your company has been awesome to work with. I haven't had any past issues with work orders submitted.

It took almost a week to get a technician to respond claim. Raw sewage was present in shower pan. Choice failed to cover a component of a covered system. Your claims personnel did not respond in the forecasted time and I had to leave message after message. This was long term warranty that was not honored.

Our A/C went out on Monday, 6/2/2025. We immediately called in for service. The company (Tier One) was absolutely amazing! They were great about communicating with their arrival time, they arrived on-time. They were respectful about putting "booties" on their shoes, even though I told them it was not necessary as there wasn't carpeting in the area where they were working. Last year we had a problem with the same unit, and the company that was sent out was not nearly as good. I would welcome this company anytime to work on my units!

Door to washer not closing. Door latch was not connecting to lock door. The repair technician was able to replace the lock with the proper part. He worked diligently, was very pleasant, gave excellent instructions on closing washer door with the new lock, and the area was neat, organized, and orderly when he finished. I was very pleased with the service provided, and the technician who accepted the job. Thanks.

The last claim I had went pretty good. I had to replace a washing machine. I’m still waiting on the card that the warranty is sending me. It’s been a week but they told me it would take 30 days, so I’m waiting 30 days.

I’ve been doing business with Choice for several years. And I had a few claims denied, but most of them have been approved, and I’ve gotten stuff taken care of. The technicians were okay. I haven’t had one that I had issues with. The ones I’ve had have been professional and have gotten stuff done. So, I don’t have any issues with the technicians as much as I do with their responses sometimes. But Choice is going by what the technician says. So, my experience with them was good and bad.

Choice Home Warranty is always there for anything I've had to address. They come and give you a new one if they can't fix it. They send somebody out within two days and even after the fact, when I call up to ask a question, their techs will answer and help me. They're very reliable people and I'm very happy with them. If it wasn't for Choice Warranty, I would have nobody. They're my helpers and my savior.

Mario, the technician from The Appliance store was very professional and helpful. He arrived within the time stated and called to give me advance warning of his arrival. He answered questions as asked and provided me with feedback information. Yes, I would definitely recommend to a friend. It is valuable information to know of appliance repair services available.

The refrigerator, the door was not closing properly and as a result, there was warm air entering the fridge and causing a buildup of ice on the vent. The technician was able to fix the door, which closes tightly and resolve a problem. The technician was quick, efficient and explained what he was doing and he was very professional.

The service has been good so far. They get me scheduled within a week. The repairs have been good. However every time I've called for a service call, the price keeps going up. I started at $65.00 and now it's $100.00. If this continues, I'll be comparison shopping.

The gentleman I spoke with was very helpful and professional. I can't remember his name, but he offered to lower my monthly rate because I am a senior citizen. He also offered me a lower rate if I paid for 3 years up front, but I did not choose to do that.

Joseph ** was our representative. He was awesome and spelled everything out clearly. He was very knowledgeable and helpful with what we were looking for. I would highly recommend his services. I found he answered all our questions. He provided all of our necessary documents promptly. He also made us comfortable enough to contact him directly anytime.

Pete was professional and thorough. He did the diagnostic on the dishwasher - it needs a new pump and some kind of fitting. And said he'd get back to us after the repair was approved. That's where we left it.

I put in a claim for a leak under the sink, which was a recurring issue. After much discussion I was told by Paula, a claims specialist, that I would be re-imbursed $100.00. However, I still have not received the funds and my calls go unanswered.

I bought the policy in April, on May 30th my HVAC system was not cooling properly as we were coming from using heating so now switching to cooling. We filed a claim and claim was denied by Choice, run.

I've had my Choice Home Warranty for over a year, and just concluded my first claim experience. My kitchen sink was backed up so I completed the online claim request form. It took less than an hour to get an email response, information about what plumbing service had been, and the date and time of the appointment. The plumbing company (J&L) was close by and when I looked up their reviews I was quite impressed! Lots of five star ratings, with an average of 4.8. I was pleased that Choice worked with great service providers. The service call time that I was assigned was several days out, so I called J&L and they bumped it up by a day and first thing in the morning. The technician called beforehand, got here a little after 8am, finished the job in a half hour, and left the place spotless. No additional charges except my contracted service call amount. It was a great first experience with both Choice and the contractor they assigned. Thank you.

In the past an A/C Service person was sent by Choice and he was unfamiliar with Heat Pump/AC systems, I had to get my own A/C Company and the repair cost to what your tech did was cost me even more money. I’m not expecting any issues but if repairs are needed in the future please send a knowledgeable technician.

I was told I would get two months free and I didn't even get one month free. Bummer 😕. I was charged a dollar more per month and then got no two months discount. I asked for one month and got laughed at. I am thinking of going with another place to take my business but maybe with this complaint I might at least get a month off discount.

Technician fixed the problem in a timely manner. Was knowledgeable and knew exactly what the problem was. Went to his van and came back with the proper part and had it fixed within 10 minutes time frame. Would definitely recommend the technician I had to anyone even without a home warranty.

Scheduled a repair on my dishwasher, simple process except for having to prepay the service charge. The person talked to appeared to have adequate knowledge of the claims process making it an easy transaction.

Repairman was polite, courteous, accommodating ,expedient and knowledgeable and very accommodating. Would recommend Choice to people especially for a refrigerator repair. Used the company Dan Mark in which I was well pleased. I signed up for an additional three year contract so hopefully any future repairs will go as smooth as this!

I called Choice and they gave me info on company to come and solve my dilemma. I've recently fallen and broken my leg; so, I didn't want to risk falling. Scheduling was great. Very accommodating to my schedule. Super nice repairman came on time, diagnosed the problem and quickly installed a new seal for toilet. I've had Choice for about 6 months and am very pleased with Choice!

I submitted my claim on Sunday, technician (Rudy) came on Wednesday and fixed my washer. Rudy was very professional and courteous. The only negative is that it took a couple of days for the technician to be available. Rudy had the part in his van so I didn't have to wait to have the part ordered.

Before even finishing name and address online I received a call from Choice, the gentleman I talked with was very helpful answering all questions that I asked including prices for add on, well, septic, etc. He gave me names of local contractors in my area that would be doing service calls.

I had my AC checked 3 times. Trying to keep it up and running. Every time a company offered a check up for a good price. Each time I would get different things was wrong with it. You all sent Sears Technicians out and they fix what was leaking. They did not mention any of the things the other companies said was wrong.

John was very professional and Informative. He came in quickly diagnosed the issued, told me what parts needed to be ordered, had the parts shipped to my home and came back to fix. John's communication was excellent. I'm happy with CHW's pick for technician. The process was easy that I would consider purchasing more GE appliances in the future.

Mr. ** came to home to see why ac wasn't cooling. He told us we needed to cut bushes close to unit to keep them from being sucked into it. He also stated he removed some debris for ac unit and told us we need acid cleaning maintenance done and to replace air filters. My husband bought air filter and will replace them Saturday. As of today, our ac unit is cooling our home. Thanks so much for your much needed service!

I am old customer with CH and was not happy before but this time the CH changed and it was my first claim and I am happy and satisfied the way CH acted and gave good technician and very fast. I am satisfied and recommend for new customers to use CH

The technician did a great job getting my issue diagnosed and approved to fix. He picked up the new garbage disposal and installed in the same day. I was very happy it all got done so quickly. I was also able to call and text the plumbing company and talk to them for updates and change appointment time.

Wilson is a great technician and employee. He was knowledgeable, courteous, timely. Called ahead when he was close by, which I appreciated. He Has been able to fix several appliances (a dishwasher, a range, an oven, a dryer, etc) in my house. He was able to help me navigate the customer service experience on the phone as well.

Our oven does not heat. Appointments have been rescheduled by the service contractor 3 times now and he has yet to show up. Last contractor, for another problem, was told exactly what the problem was and what he had to bring to fix it. He came without the part. Then he said the part was in stock but when he called to check it was gone and must be ordered. He would return when it came in two weeks later.

Your company will do everything they can to not honor the contract! Very disappointed with everything you promised and offered. Worst company, your internal policies are predatory, and all of the reviews regarding this are accurate. You make so much money annually and won't protect your customers when they need you...but you'll collect the monthly fee religiously!

Every rep I spoke to was knowledge about the product. I was disposed that my stove exhaust hood is not covered. Other than that I'm very satisfied with the product and your reps professionalism. It would seem that would be a system that is covered. This was my first time calling about a failure to operate normally from any of the systems in my home. Also I was surprised that my stand alone freezer was not automatically covered. So I'm very glad I went to your website to check my coverages.

I have had great customer service and response time from Choice Home Warranty. My washing machine broke, the service technician was out the next day, and within one day had approval for a new machine. I have heard horror stories regarding other Home Warranty Companies, but Choice Home Warranty has been wonderful to work with.

Technician was fantastic and thorough. Answered all of our questions and was very polite and knowledgeable. He arrived early to our home and made sure he understood the problem before he began to work. As he worked he made sure to explain what he was doing and why he it was necessary. I would definitely recommend him and his business.

Air conditioning went out at 4 PM. Even though I did not get service the following day, the service I received from Epic Air was great. David diagnosed the problem and had the part installed in less than an hour. He also check Freon and filter while Andy entered my crawlspace and checked the rest of the unit. Thanks Choice Warranty and Epic Air. I once again have a cool house.

Problem resolved and he checked the opener and the entire system. Choice has improved their service since I last filed a claim a couple of years ago.

Your technician called Tuesday night and said he would be here on Wednesday between 3 and 8. Your technician came when he said he would. Worked on the A/C and kept me informed on what he was doing. He came a little after 5 and was gone at about 6:30. A/C running very well. I had a very good night's sleep.

This tech has been to my house several times for different appliances. He always comes early, covers his shoes before he enters my home, never leaves a mess, is pleasant & very smart. He will explain the problem and let me know what was fixed. He has always diagnosed the problem correctly & fixed it. Extremely happy with his service!

Easy claim filing, usually pretty fast service. The only complaint is they will make you wait for cheaper parts. Had my condenser fan go out, could have been fixed the next day, after service they elected a cheaper fan that was going to take several days to get. I paid the difference to get it fixed the next day.

The tech showed on time. He fixed the ceiling the fan on the spot. He was very friendly and offered coming back if I have any issues. He was very polite and professional. I have no issues or problems. Cleaned up after the work is done. I recommend this tech to others.

My policy led me to believe coverage would replace an appliance if it couldn’t be fixed. The amount I’m receiving is only about 1/3 of cost for new unit. I would not recommend- value paid is far less than expected. I even spoke with a supervisor who was not able to help.

Vendors chosen are subpar, always not capable to do the work. Always late in arriving well past the appointment range timeframe! It is obvious that CHW is only looking at subpar vendors not capable of repair work! But only wants to take your money! Not at all happy with Choice Home Warranty!

Updated on 07/08/2025: Choice Home Warranty (CHW) has a very tricky-treat policy of reimbursement of AC fixed during summer hit. CHW has been very slow to respond and fix the AC that broke down during summer heat, especially for families with small children. CHW refused to reimburse despite actual records of receipts and other proof documents. Below is our story with CHW:

Satisfied with the resolution. Very unhappy with the assigned provider and scheduling process that prevents flexibility being used when assigned provider cannot schedule an earlier appointment than the one assigned by your system. Total loss of refrigerated food was the result. Are you going to make good on food loss? Need to improve on how providers are assigned and provide some flexibility for members to be able to work with providers to make appointment arrangements.

Adam was very helpful in explaining the plan. Since we had purchased for another home we recently sold we were given some additional discounts which are much appreciated. The plan is competitive with others on the market. We are purchasing an older home and will appreciate the available cover your complete plan provides.

I was very pleased with the service we received. My husband had more time to talk with the technician than I did, but he was in and out in no time. I would recommend him to anyone. He was a pleasant person that you would want to do a job that you needed done. My husband and I would be very pleased to have him again if we needed work done again in the future.

I had a leak in a line on my enclosed bathtub. I did not see any indication until mold appeared in the cabinet against the tub. The plumber that was sent by Choice Home told me that the warranty company would cover 50$ to fix the pipe but would not do anything about the mold covering the enclosed tub or the enclosed cabinet and wall.

Not recommended at all! A complete waste of money and time. The service is not trustworthy. When you actually need support or warranty, they simply refuse to help. They hide behind vague terms like “Section E6” to deny responsibility. Very disappointing experience. Avoid if you value your time and money!

My AC been down 3 weeks. Not fix yet. My ice maker been down a couple of months and you want a good rating? Not here but you’ll don’t have a problem taking my money out of my account every month ON TIME. Y'all need to get it together realll fast. You're about to lose a customer.

This is the second time I have had service denied when the problem is clearly wear and tear. The process is so stringent that is allows no flexibility for change when the technician arrives. Your process to open a claim is also limiting which impacts how the service is viewed. The process is skewed to deny payment. As a client, I understand not everything is covered but you should work harder to work with your customer not against them.

When I contacted Choice Home Warranty for my noise making not finishing the cycles washer, I just figured that they would repair it, and I would be on our way. They decided that in the long run it was better to replace my old 10-year-old plus washer. I was issued a Lowes credit card for 400 dollars to apply to my purchase of a new washer. I am satisfied with my warranty Choice! Belinda

Decided to look into Choice Home Warranty after reading reviews online. Orel, the Account Executive that assisted me was very professional and knowledgeable. He made the whole process very quick and easy. He also provided different payment options for me to choose from. Now my home is covered for 3 years with no change in the rate.

Austin was great! Professional, and I decided to sign up. I've never had a service like this, so I couldn't recommend it until I use it and see how (hopefully) good it is. I'm hopeful but skeptical. Weird to pay $43.75 a month ($525 a year) when nothing is wrong in my condo. I pray that if and when I need the service it will be as great as Austin said.

Very nice explained everything well. And diagnosed problem then explained that choice will make decision then decide if worth repairing or directing to get a new replacement washer then he explained what happened to washer and explained all steps in either repairing or replacing stated if repaired may take a little time to get parts and then fix it

I was told by another company that I needed a new furnace and frigerant for the AC. I immediately called Choice Warranty. The tech came out the next day and said that none of what I was told was true. My HVAC system is fine. The furnace is old, but running well.

The salesperson I dealt with gave me extension to be able to call him directly. I haven't been able to accomplish this. I expected some kind of confirmation of his direct number in the confirmation letter sent and there wasn't one. Today I got a call I would normally ignore but it came from a number with my hometown prefix. No company identification. So far I'd say the communication has been poor.

I call on Saturday, connect me with the company whose going to be in charge and send me an email with the technician name and time to arrive on Monday, then the technician coming just on time, he changed the part and by the way he was a very nice person, I'm very pleased with Choice Warranty, thank you 😊

Joseph ** was a pleasure to work with. Straightforward, knowledgeable, and convenient. Able to answer all questions and very customer service friendly. Process was simple from start to finish, all coverages were explained in detail and reassuring to know that I can transfer or cancel at any time if necessary. I would recommend to anyone that owns a home.

The microwave repair request was submitted over a month ago. Despite numerous follow-up calls, the issue remains unresolved, and it feels like one is actually taking responsibility for addressing the problem. The level of service is extremely disappointing. I will not be renewing my policy with this company.

Our Choice Home Warranty technician was very responsive to our request and performed a great service and fixed our issues. We are very happy with the service and the technician's professional work and friendliness. We will continue to use this service. Choice Home Warranty is worth the cost! Thank you!!!

Hot water from dishwasher came to the sink. Sent LG tech. No problem with dishwasher, then sent plumber. He said had to snake and change garbage disposal too which he could fix too. Choice Warranty could not approve it while plumber was there? Had to put a separate claim? So I have another plumber coming to fix the garbage disposal? Choice has to fix its program if there is multiple problems on one job so it gets fixed in one day and not 3.

While I'm overall happy with the program, filing a claim is probably one of the worst parts of the process. If I file a claim online and for whatever reason it isn't covered, I don't know until I've already paid (or obligated to pay) the fee. It's difficult to get to a person to file the claim so they can tell me if there may be issues. The system on the phone is typical of automated services and drive me crazy.

Plumber came when he said he would and finished job efficiently and effectively. I just wish it hadn’t taken a week to get him there. My kitchen was a wreck for a week. I’m glad he came and replaced. It was fast and seemed easy enough. I just wish it could have been scheduled in a quicker timeframe. I also noticed plumber came from a location over 2 hours away from my house….so props!

Aaron was very professional, and efficient. He answered any and all questions in addition to making suggestions for the summer heat. I would definitely want him or someone else from his company to come out for any further work to be done. This was a much improved experience versus your competitors.

Our 5-year-old washer failed. Choice Home Warranty sent us Andrew of Appliance Repair Services, Inc. He arrived as scheduled, was very professional and polite, and knew exactly how to troubleshoot the washer. It required a significant number of parts to be replaced, which he accomplished very quickly. Then, as a bonus, he gave us some tips on how to operate the washer more efficiently. Well done!

Very easy to file a claim. Claim was processed immediately, and a technician arrived in a very timely manner and resolve the issue. You guys are the best. Very excellent service. Hours after I discovered that my dryer was not working, Choice was able to find a technician who came to my house and fix the dryer. The dryer is now working perfectly.

Technician was wonderful, great person, very knowledgeable, explained everything in detail. Unfortunately, our dryer was not able to be repaired. Due to parts were not being made anymore for that particular dryer, he had told us the Choice would contact us to let us know what the next step is which Choice warranty did they did not give us the amount that we expected but we understand that it was an old dryer.

Home no longer had hot water. Service was great. I did not have to call multiple times to state my case. Issue was recognized and the follow-through was good. I have used Choice multiple times and this time they came through without any denials. I appreciated the good customer service and the reasonably fast response.

Giving Hands, LLC technician was outstanding. He was on time, knowledgeable, courteous, and made the whole process much easier than it could have been. I would recommend him without reservation, and would certainly use him again, if needed. He was one of the most thorough technicians that I have ever had experience with.

The technician very knowledgeable and honest. He called to set up time and was punctual. He dress and address me in a professional manner. He was very detailed, very patient, and explained clearly the issue at hand. I can not write anything else. The technician very knowledgeable and honest. He called to set up time and was punctual.

I have searched for home warranty for months, and yesterday I finally purchased a plan from Choice. Although my plan will start in July, I feel confident it was the correct choice. Hopefully, I will not need the service, but I will sleep better. The representative was extremely well organized, thank you Nate.

I just purchased a Home Warranty plan. I have to wait 30 days before I can use the plan, however, I would like to tell you that this was the most accommodating process I have ever had in dealing with a company that answered all my questions and went over all of the options they offered with "no pressure sales techniques". They gave me a respective Veterans Discount. I would recommend that when you start shopping for a Home Warranty plan you begin with Choice Home Warranty as your standard if you check with other Home Warranty companies.

I have Choice Home warranty on 3 homes and their service and quick response has been great. I am a real estate agent and I also own rental properties and highly recommend this company compared to others! I had a refrigerator that was old and they replaced with a new one. Had stoves repaired, dryer repaired and other items. Their coverage is very good. And being able to submit a repair request makes the process so easy.

They refuse to cover a 18 month old dishwasher saying it was due to water damage. It was not damaged due to water. It was condensation that got into the user interface board. They said my claim exceeded the amount of my policy. ??? Isn't that's what insurance is for. I didn't even get a denial letter. I had to keep calling them. Their claim portal said it was APPROVED, when I called they Said it was denied. Their customer service is non existence. I am contacting BBB and consumer report.

Worked with your representative and it was a pleasure. He was very knowledgeable, friendly and kind. Explained everything well and offered a discount. He was a pleasure to speak with, and it was very easy to get signed up. We look forward to working with your company. We are happy to provide this review for you and please let the representative know what a great job he did with our requests.

We were very happy with the service from GE. Steve was very nice, on time and knowledgeable, If we needed someone again for another GE appliance I would like to have him back.. I don't know what more to say, I have a hard time typing, this is very hard

Excellent work for the time it took. Great & Professional. We could not ask for anything else for the fine during work he did with the equipment. Replace the part that wasn't working. He an awesome person to be hire. On top of the situation for the machine that need repair.

I used a contractor I'm familiar with and while I'm happy to have received somewhat of a reimbursement, I feel like I was penalized for using my contractor vs CHW's. I get it but I'm still somewhat disappointed. Dayana, my CSR was fantastic at explaining the process and I really appreciate her for that!

Spoke to agent today and everything was explained in great detail and all my questions were answered. All pricing was discussed before I chose a plan to fit my budget. Very pleasant company to work with and would definitely recommend Choice Home Warranty to friends and relatives. The company seems to have an excellent reputation on the internet and in the industry.

I’m writing to express my deep frustration with the service I’ve received from Choice Home Warranty. As a long-time customer, I was led to believe that my plan included full coverage and full replacement of appliances when necessary. Recently, when my GE Profile appliance broke down, I was shocked to be told it was “too old” (18 years, which is incorrect), and that only a few hundred dollars would be offered toward a replacement—not even close to a like-for-like replacement. This goes completely against what I was promised when I signed up.

I am disappointed with the window for my appointment being so long (5 hours). I have in the past been disappointed with the service offered and have found the technicians are not always qualified for the service needed. The unit is not turning on. I look forward to this service as living without AC is difficult on these hot Florida days. Please advise if the service window can be shortened as 3-8 PM seems excessive.

Claim was filed 4/23. Repair appointment was 5/18, 25 days later. Decision was made that date to replace. Another 16 days have passed and I still haven’t received the payment card to purchase a new unit. Going that long without a critical appliance is very inconvenient!! Had the same experience with a water heater. I had water leaking, and gave up waiting and had it replaced at my own expense. Choice refused any reimbursement despite their extremely slow response.

I wish I could leave 0 star review! This is the worst company. When you submit a claim it often takes a week or more for them to send a technician. Then they usually find a way to decline the repair. When asked to cancel my policy, they tell me it will cost me money to do so. Because on top of a $50 cancelation fee, they will deduct what their costs have been since 2022 until now since I prepaid for 6 years! When I called another company and told them what was happening they were shocked.

Absolutely impressed with the service I received! The technician who fixed the valve issue on my water heater was extremely knowledgeable, professional, and courteous throughout the entire process. He took the time to explain everything clearly, worked efficiently, and left the area spotless. I truly appreciated his attention to detail and thoroughness. I would not hesitate to recommend him to others and will definitely hire him again if I need any future work done. Excellent experience overall!

I want to cancel my service and get a refund on my payment because I got told yesterday that you will not pay anything on my tub that is leaking into the bedroom closet under it so goodbye. I will not do business with you anymore unless you repair my leaking tub.

I’ve been a firm believer in CHW for many years. That is no longer the case. The technician that came out was great. He assessed the problem and gave CHW his report. My dryer no longer has replacement parts available. CHW decided to replace it, but only gave a mere $348 to buy another dryer and that’s after I paid $100 as a service fee. So, now that leaves me less than $250 to find another dryer.

Technician was extremely friendly, professional, and incredibly knowledgeable. He was super fast and fixed everything that was wrong with our refrigerator, we could not be more pleased! We additionally received excellent communications from the company, Appliance Express regarding our appointment time. Highly recommend this Technician and the Company, Appliance Express!

We’re so pleased with the speed with which our appointment was set and the quality of the technician who came to service our broken unit. However, when the unit was discovered to not be repairable, there has been no follow-through with how the replacement is going to be handled. I’m very dissatisfied with the communication following the initial appointment.

I've only had to use my Choice Home Warranty twice so far. I used it recently on an electrical issue. My experience with the guy they sent out was awesome. He arrived earlier than the scheduled time, which suited me fine. He quickly addressed the problem and explained in detail what needed to be done. He was very professional, friendly, and knowledgeable. Overall, I’ve had a positive experience.

He was great. On time. Worked on the problem with the ice maker. Could not repair system was too frozen up. Stated he would turn the repair order in and to see if the repairs would be ok. HE DID A EXCELLENT JOB TRYING TO GET THE PROBLEM RESOLVE. GREAT SERVICE.

I expected to receive a front loader washing machine replacement however the amount offer was not sufficient to make a replacement of my choice. I am disabled and a front loader is what I need due to my bone on bone knees. I sit and load and unload to accomplish my task. The amount needed for replacement would be an additional 200.00 to accomplish that purchase. I am on a tight budget and that's why I purchased your warranty. I really would appreciate if you could reconsider in this matter.

The Claim was made with no problem at all. Their recommended technician’s response was very quick and the appointment was made in a timely manner, within 2 days. I am very satisfied with Choice Home Warranty and the service I received from their representatives, as well as their selected Service Technicians.

I was disappointed in the numerous times I had to call and after the 4th call only to get an appointment for June 12th. In the meantime time my food went bad so I'm without a fridge another week. The 1st was okay but the other seem like well okay.

Simon was very knowledgeable and kind. He went out of his way to help me order some other parts for my refrigerator that I needed from wear and tear. He saw what my main issue was regarding the ice maker which needs to be replaced. The most impressive part was Simon going out of his way to glue and tape the broken part back on the ice maker so it can work until the replacement part comes in.

Called the claim. When offered to find a repair person and get reimbursed. I did and now I can't get the reimbursement. I had to pay $202.00 when I was only suppose to only spend. $75.00. If I am having to pay full price and not get what you said. Please tell me why I should keep this insurance.

I absolutely do not recommend this company. I honestly have no idea where they got all these stars from. It’s been three weeks now that I’ve been waiting for a water heater replacement, and having no hot water for three weeks is a disaster. I follow up every single day, and every day they give me a different excuse: “We’ve coordinated with the technician,” or “They will contact you soon,” — but not even one call came through.

Everyone very polite and helpful. Technician came and helped on the condition very through and polite. He worked fast and had parts with him that was needed. Explained what he was doing and why. CHOICE ALWAYS returned my call. My only complaint and that is small is I didn't always understand the person on the other end of the phone due to accent, but always repeat until I understood.

I was really expecting less based on my current thoughts on my previous interactions with the company and its vendors. But I must admit I was pleasantly surprised and greatly appreciative of the help and treatment I received. Thanks so much for all of the consideration and the quick resolution.

I was more than will to do the plan for 49.95/month, but then the CSR kept trying to get me to buy a plan that was currently out of my budget. Again and again I told him no, to the point I got so frustrated I told him "you just lost me" and hung up. He tried to call back and I ignored the calls. Shortly after, I received a notice I was billed the 49.95!! I no longer want to go with your company and request a refund immediately.